Con Edison Reviews

Con Edison made a huge billing mistake. I am on autopay. They will not stop payment but will send me a check EVENTUALLY FOR THE $1400.00 error. OR IF THE PAYMENT can be stopped BY ME they will not reimburse the bank fee that I will be charged for that cancellation. BUT of Course this is my fault because I did not call them about it 2 days sooner even though I just received the bill and it's not my fault the mail is ultra slow these days. Do NOT use autopay to Con ED.

Not even sure where to start. Perhaps their atrocious, 1998-like website functionality, or their half-dozen different numbers to call, which of course always lead to ridiculous, Byzantine voice menu hell, seldom resulting in being able to speak with a human being. Or maybe it's just what happens when you give a company a monopoly, and they no longer care because they don't have to. The reality is, Con Ed would have been put out of business decades ago by even a slight amount of competition. They don't innovate, they don't provide good service, and they are nearly impossible to get on the phone. Even when you are trying to pay! What business does that? None. They are not a business. They are an idiotic, bureaucratic government-like edifice that should be put to sleep.

CONED is the biggest scam I have ever seen. Because of Covid 19 they have been charging me for the apartment I haven't even been at and have had zero electricity or gas usage in, 2019 rates for those months because they "weren't doing in person readings." They told us "but don't worry, if you send a real reading of your meter then we will retroactively update you account and credit you back". Long story short, I had my Super take a picture, I sent to them back in July and after months of HOUNDING them to credit me back since March 2020 they came back with a $40 credit. I HAVE PAID OVER $350 DOLLARS.

We have solar panels on our roof that generate electricity back into our grid when we are producing more energy than we are consuming. The department that handles this within our service provider of ConEdison is called Net Metering. I have made several calls to this department and have been told each time that in order to see this credit (the kWh hours my system is creating) I need to go outside and watch the meter run backwards. This would mean I have to be outside during the entire day (every day of that billing period) to account for this credit as these hours are never identified on our monthly bill. Extremely questionable and very nontransparent on the part of Con Edison. Does anyone else see an issue with this process?

I smelled something strange, like gas leak, but not sure, so I called ConEdison for emergent gas check up. A guy came very quickly. After testing, he told me it was not gas problem, maybe AC system was leaking. Anyway it has nothing to do with gas. However, he called for help from his company. A big truck and a big digging machine arrived minutes later, and also came more guys. Two fire engines were also called in. They dig on one of the gas well near my house and did something, then they covered it.

A big tree limb hit the electric service wire that runs across the street and causes a big lean in pole no. My service wire got detached from house from the tension BUT unless you lose power they won't fix anything. Any tickets called in and now calls to the PSC.

Con Edison installed smart meters (gas and electric) in our development, Mystic Pointe located in Ossining NY, in late 2017/early 2018. Since then, we have seen double digit, year over year increases in select months, in the costs of gas supply ($ per therm supplied or used), gas delivery ($ per therm delivered) and electric delivery ($ per kw delivered). We use another ESCO for electric supply FYI, so that is not a Con Ed issue. It is impossible to determine if these Con Ed price increases correspond, or not, to the approved state of NY price increases that have been negotiated by Con Ed and approved by state lawmakers. The "meeting notes/reports" from Albany are sometimes 110-120+ pages, and are in technical speak, not regular English.

One of the worst companies and customer service I've ever come into contact with (and getting into contact in itself was a TIRESOME, almost impossible effort). The fact that this company provides my essentials and that I have no way around them is utter torment.

This company is a total failure. Let’s start with the fact that they are a monopoly that should be broken up. They charge exorbitant amounts for service and I have never seen a single improvement to their systems. Their preparations and response times during storms are absolutely disgraceful. They have not learned a thing since superstorm Sandy and this recent debacle of Isaias is 100% proof that they were grossly underprepared. I am tired of paying top dollar for a company that simply couldn’t care less for its customers. Our elected officials should do something about this insanely negligent company and break up the monopoly once and for all.

They have on their web site that they have a low rate program for the disabled. I am disabled. I got a) WRONG information, and b) the RUNAROUND for six months, then finally some bureaucrat shrugged me off and said they do NOT provide a low rate program for the disabled unless I'm either already on assistance like SNAP or such. If I stopped paying my utility bill I could take my DISCONNECT NOTICE to a city agency (none of which are open due to coronavirus) and once I got benefits from them (how long does that take, six months? A year???) THEN and only then would they provide assistance. Here's an idea: STOP LYING.

Placed on long hold only to be hung up on. Called back and my simple concerns couldn't be answered. Workers are incompetent and rude, will be switching to National Grid immediately. Wouldn't mind if this was the first time, regardless shouldn't have to deal with this type of appalling customer service.

My bill is never over $50. I get an email from Con Ed saying my upcoming bill is $800. I call them and they correct it (to $43). 3 months later $500 was taken out of my bank acct. I called them ANGRY. They said I need to go down to my super, have them give me a reading and call con ed back. I told them absolutely NOT, con ed should have read it correctly when they came. They checked their record again and saw that the bill should have been $46. They said in 2 weeks they will send me a refund. I said that's unacceptable and I want my money in my account now. They refused. So, I called my bank and reversed the charge. DON'T DO AUTOMATIC PAYMENTS IF YOU HAVE TO GO THROUGH THEM.

I would give this company no stars if I could! I signed up with Con Edison when I moved over to the States and I've been regretting it ever since. They have no sense of customer care and everyone who works for them are incompetent. From the month of November - February I was paying bills for over $500 for a 3 bedroom apartment! We rarely occupied the apartment and never used our electric heating (which was the reason for our extortionate bills, apparently). Naturally, Con Edison were useless. Their customer support team don't offer any guidance or solution to your problems instead you have no choice but to pay the outrageous bills, otherwise your electricity will be turned off and they'll issue you with late fees. Moral of the story is - DON'T SIGN UP WITH THIS COMPANY - THEY WILL ROB YOU.

Every single person I came in contact with at Con Edison are incompetent. You should all be on the unemployment line and save us the grief of your incompetency, lies and BS! Spoke to many different representatives and Supervisors and not ONE person knew what the hell they were doing. Public Service Commission agreed with my opinion. But they were a waste of my time. Both should get their acts together. It's no wonder so many have left or are leaving New York. Con Edison robs you and the Public Service Commission who oversees them, does absolutely about it.

ConEd is upgrading their meters to digital. Mine was done in October 2019. It is now the end of March 2020 and I have not received a bill for service since August 2019. They tell me that they haven't activated the new meter. Of course, I will eventually get a bill for 7-8+ months of service. I have contacted them 4 times in the last 4 months but then just tell me that I have to wait. Shouldn't I get free service if they don't want to bill me? I worry that when I get billed it will be impossible to pay because it has piled up for so long.

My bill up to November 2018 was 40 to 50$ a month. From December on bill went up to 120$ a month. Called ConEd several times. They always say it's because the new meters were installed. But my usage is same or even smaller from what I had with old meters.

I hate Con Ed. Despite being a paying customer for 30+ years I still get demands from them for deposits and threats of turn-off even after I've paid in full. I already have a deposit of $175 with them for a couple of years now, but for months they have been demanding an additional $145 deposit due to a bill being paid late. There is NO other company I can think of that continues to harass and threaten its customers even after they are up-to-date with their bill! In addition, their bills are incredibly confusing, with the amount owed often appearing as an exorbitant amount because of the tacked-on deposit. I always feel like I'm paying off a gambling debt to the mafia. Wish there was another company to choose instead of them but unfortunately they have a monopoly hold on NYC. I hate Con Ed.

I was awarded a one shot deal in 2013. I kept my light bill at a zero balance. 3 years later I close out that account and moved in with my girlfriend in 2016. We broke up in 2019. I then moved to Staten island NY and was told I owe for the one shot deal which was issue for me in 2013. They claimed that they sent this grant money to HRA for what I don't know three years later so that means that HRA got 500 dollars and ConEdison made interest plus they want me to pay for the grants. I'll fight them to the end.

My last gas bill and electricity was $79.24 and I keep using the service the same way I always do. This December they sent me an account of $94.32. I don't accept that because it's an abuse of power. ConEdison do this to the consumer because they don't have a competitor. We have nowhere to go and we feel powerless. Someone needs to do something about this abusive action.

Recently ConEdison installed a smart meter and then I got an adjusted bill for over 5 times my usual bill. I called ConEd to dispute the charges and they claimed that they adjusted my bill because the last 12 months they'd been sending us a "estimated bill" but once they removed the old meter they got an actual reading which showed I used more electricity than they "estimated" and so the increased bill to account for that usage.

ConEdison should stop stealing people money. I was in vacation for 3 months. They charge me for electricity. I was not in my apartment. Customer service the worst ever. It’s time for this company to go away. We sick tired from them.

On October 19, 2019 I got a WELCOME letter (plus nice blue brochures) that I'm included into ConEdison_Smart Edison Plan. Very smart judging by the three categories rates ConEdison have. Of course, not for the customers, but excellent for increasing the salaries and bonuses. I talk to them, saying I never sign any of their letters. She said I "was chosen" to participate. She also said that my name will be removed, as I was furious. Who is the person who decided I would like to participate (to donate officially to their CEOs) every month. It's time to audit this company for their ridiculous rates and their behavior to customers.

ConEd made all of us switch to smart meters in our building. Since that happened our bills have increased tenfold even though they claimed the bills were supposed to go down. AND even though we have used LESS electricity, def not more. I have also been suffering health effects such as headaches and heart palpitations. My lights ALSO flicker since I had them installed which they never did with an analog meter. I want these things gone AS SOON AS POSSIBLE. There is NO positive benefit to them! Don't force or make us do anything for your benefits, and to spy on us. All the operators on the phone do is read from a script and tell you how they are better for you, and less radiation than a smart phone. My hiney! That radiation pulses through your whole body all day long.

ConEdison maliciously refrained from billing me more based on my "estimated bills" until the summer was just about over, and charged me more for over 14 months worth of bills. When I called to ask why, they not only could not prove which meter readings were accepted or denied, they also refused to answer why they didn't start charging me for my "exact bill" for over 14 months. They admitted there were multiple "accepted" readings over the course of my time at this residence yet still refrained from notifying me or charging me for an absurd amount of time. ConEd uses their monopoly to take advantage of customers with little to no recourse on how to solve issues like mine. They completely disregarded their responsibility to be transparent to customers. They should not be allowed to be aware of customers' actual bills but not notify them, especially for long periods of time.

An individual showed up on my doorstep claiming to be a ConEdison employee. He banged on my door as if it were a burn door. The rude demeanor did not end there. Apart from a device in his hand, which conceivably could be a meter reading/recording device, there was nothing to indicate that he was indeed from ConEdison – no picture ID, no logo, nothing… Ultimately he did not enter my house. Three days later, I received a bill that included the $25.00 “Adjustment”. Rather consistent with a “send an ignoramus to a private house and then charge the customer some more, just because we can” business model. Not the first unpleasant experience with this monopoly.

Last year I paid every month estimated and exact bills but end of the year they charge me extra $389. Whenever I asked them why they charge me extra, they said it was not exact bills. They also tell me if I use smart meter it not gonna happen, every month I shall pay exact bills but this month again they charge me extra $120. I asked them, they said those was not exact bills with smart meter. How is possible? I am using smart meter.

ConEdison is unlawfully using its power as a veritable monopoly to intimidate me into paying extortionary deposit demands. I have been the owner of a townhouse serviced by ConEdison since 2003. Because I have always had and continue to have excellent credit rating, in 2003, I was not required to pay a deposit on either of my personal account or the account for the common areas of the building (PLP).

I had trouble signing into my account. They kept asking a security question I never entered... so I called them to reset the sec. quest. They told me I need to register a new account but when I tried that they tell me I already have a account, FRUSTRATING.

Besides the long wait times and sometimes even deliberate service reps hanging up after a 2 hour wait...the automation system has much room for improvement. For a company with such high cost rates (to the customer anyway), their public relations team should be tossed into serious training and maybe even monitored for their unprofessional speaking tones and word phrase. The mentality that they are doing you a favor does not work in a customer service model.

We need to wait months and months for service. They made a mistake and I'm still waiting for service. I wish they get good competition. The phone answering is terrible. If they do not have enough workers why do they don't hire more staff?

I got a bill in February stating I owed $7,000+ in gas usage. Of course I called to figure this out. They come to tell me that it has been since 2015 they did not read my gas meter. After that I get another bill for $12,000+ once the meter guy came to read the meters plus an investigator... I don’t understand how from $7000 it went up to $12,000 and then back down to 7,000+. On top of that they gave me different years since they read my meters. 1st phone call stated it was from 2014. 2nd phone call was 2012...today’s phone call is since 2015. Nothing was done. They claim I owe all this money and to call Catholic charity for help or HRA for help...two places I won’t qualify for because I work!!! Can ConEdison go so far in their mistakes?

ConEdison lives up to their name Con... They con me into paying a fee due to not wanting smart meter that can harm my health. So because I don't want to harm my health or anyone entering my property, they want me to pay a fee. How unconstitutional and criminal wrong is that? I am very upset as I didn't know about my rights and they didn't want to tell me my rights. They want to just bully people to pay in order to help their health. It is so disgusting and I hope more people know their rights. ConEdison don't care about anyone health. If they did they would never demand to put these smart meters. One day you will meet your maker and then you would have to explain why you are trying to harm your customers.

I moved into a private house in Fresh Meadows Queens. I occupy the top floor. Two bedrooms, two bathrooms, country kitchen, walk in master bathroom. So I move in Oct 1st. Was set up to get a bill and for my service to start on Oct 1st. Never got a bill so I called ConEdison and got a bill in the mail three days later. The amount on the bill was 700.00 estimated bill. Never saw a meter reader or a note stating they were here. So I called again about the bill. They could care less. So I called the NYS Public Service Commission. Filed my complaint and then a few days later got a call from Con Ed wanting to schedule a service meter reading to check my meter. Well I never got a followup call from ConEd to confirm my appointment for Dec 21 2018.

I went to open an account for my home and I couldn't because I was told that my house cannot have any service because "the previous client who was there by the name of Rolade ** did not pay the outstanding bill therefore you will be responsible for the outstanding bill." Are we in USA or what? That is not my concerns if you did not do your vetting on your previous client. Is this pathetic or what?

Total electricity charges $51.00. Amount due is $85. Why the $34 difference?? Well it's because of the "level payment plan" they signed us up for when we chose not to participate in such a plan. They are sneaky and awful. Each time we speak to a representative, we get a different explanation! WHAT COMPANY AUTOMATICALLY SIGNS PEOPLE UP FOR THINGS WITHOUT ASKING PERMISSION!!???! This one.

ConEd called to schedule a new meter installation to make their job easier. Everything worked fine before the installation and after they left, no heat. Now the house is freezing until I get a company to fix it and I get stuck with the added expense! I bet the bill will be just as high also because this company is crooked! I so regret letting them in to touch anything! Worst ever!

INCIDENT 1: About 18 months ago (more or less) Con Ed left a Service Alert Note attached to the Coop glass lobby door after a prior tenant had moved out. Being a loyal customer, I called Con Ed and told them I would let them into the building. However, they treated it as a Gas Leak Emergency, and the City of Yonkers sent a full Fire response including their rescue unit. I was mortified, because I never reported any gas leak. The fire department verified there was no gas leak and returned to station house. As I was leaving, two arrogant Con Ed workers arrived and I told them the FD had just left, and there never was any gas leak reported, and they lied by saying they're detecting a gas leak so they called the FD back, who called the PD, as they were on the phone with management threatening to break that door down, someone unlocked that door for access.

We have had an issue with recurrent gas leaks from the line in our front yard. This initially started in Spring of 2017. At that time, ConEdison changed the sleeve and dug up the street in front of our house. The leak continued, and the workers didn't return until November, when they replaced the curve valve. They had to return two additional times to finish the job correctly (the first time, the valve was protruding from the ground so much that our postman tripped over it).

I was away for 3 1/2 weeks in October and before leaving I turned off all the Circuit Breakers in the Apt. (1 Bedroom) Shortly after I returned home I received a bill for 200 KWH. How is that possible? Did the invisible man come up and watch TV??? If anyone knows of a Class Action Please let me know.

I used ConEdison billing for years never had issues. This new system I tried to log in it made me register again which I did. I have 2 locations for which I pay so when I log in after logging in it asks me my account #. Shouldn't the system know my account number since I logged in. Ok I went to pay my bill. It asks me account #. I entered it then it asks me to enter a security code which I did after receiving it through email. Ok so now I am logged in officially. So I go back to make a payment and again it asks me account # so I enter it and then it says it wants me to enter a security code again so I get a new one.