Con Edison Reviews

I wanted to schedule an appointment to check my electricity meter because my bill went up. I dialed other customer service numbers who made me go around circles, but +1 800-576-2005 (Rodriguez customer service agent) kindly, professionally, and accurately fixed my problem. I want to congratulate ConEdison for having such a great employee helping customers around NY.

What a monopoly. My bill for November was $450. I live in a small home and control everything in the house that uses electric. No matter what you do, they hit you with delivery charges that are higher than the actual utility charge. Con Edison is by far the biggest scam in the world. Do you wanna know why, because they can rob you and get away with it.

Over here I have my mom on hospice with an oxygen machine and I have a tenant with a small child. The nights are cold and the house is flickering to the point where all power shuts off and after a minute or so comes back on. I know this is an external problem and I am freaking out here. Me and my siblings my mom cannot be without power and the child downstairs. The house will get cold and it will be dark. Con Edison has the nerve to tell me that they don't have anybody. I've been waiting over a week and if the problem is not getting better it is getting worse and they tell me that they don't have control over that. That their technicians are very busy. I don't even see one Con Edison truck in Bay Ridge. Not even one very arrogant representatives that seem miserable. No compassion.

I live in a 1 bedroom apartment and my bill on average according to CONed is $500. I live on my own and work 10 hours day with everything off in my apartment. This is a rip-off. My current bill $4,100.

2 straight days calling & no one picks up. Like many customers I'd leave NO stars. Spent 2 hrs on hold never spoke to anyone. Shut off notice no explanation as payments are up to date. They prefer customers get frustrated & do everything themselves online.

I really wish I could give this company zero stars. Not only is the customer service the worst, but the way in which their system is set up to maneuver through self-tasks are insane. It literally took me over 3 hours to make an online payment, after going back and forth (via email) with their technical assistance. The monopoly they have in this area must end. Clearly the only reason they're able to get away with this type of service is because there is no competition. Some advice: If you are going to go through the process of building a new home, I suggest you take a deep breath and prepare yourself. From start to finish, it will be a nightmare.

ConEdison shut off my home gas supply, alleging that an alarm indicated a gas leak. For weeks, I was without gas, which caused significant inconvenience, stress, and expenses for my family. I hired multiple plumbers and applied for permits to identify and repair the leak, but no leak was found, as confirmed by a ConEd inspector. The gas supply has since been restored. How will ConEdison compensate me for the losses and inconveniences it caused?

Scheduled a gas turn on for Monday January 22. A worker showed up on Friday Jan 19th. Pulled out the stove damaging brand new finished floor. Tenants were set to move in Feb 1st. The gas was not even turned on that date. On Monday the scheduled date a supervisor and his worker responded. They eventually turned-on gas after I pulled out the stove using my own Dolly. They are not equipped well it seems. Supervisor and his worker observed the damage and advised me to make a claim. I have made several claims since that day January 22nd. I get no response at all. There is no phone number to call. How does a company operate like this? Just come and repair the floor or reimburse me to have it done.

This company is the WORST! After having a smart meter put in, they put the wrong serial number and was charging me by estimates. It took them over 3 years to locate the problem. They then refunded what I paid and charged me for my usage on over those 3+ years. I had no way of knowing if this was a correct amount of billing. Did I overpay? I'll never know how they got those figures. Oh... no apology.... even though I was constantly calling. Now the meter readings seem to be working correctly for the last 4 months, however I do not get my usage readings at all when using their app. One further note: I called but have given up regarding my smart electric meter due to frustration. It just shows an error since day one. They do however get their money.

CON EDISON has one of the WORST customer service ever. There is nobody to talk to, they missed a bill and they are sending cut off notice, I am trying to reach them without success. I wish they would have competition.

I can start saying that ConEdison turned out to be my WORSE company experience in the US. VERY dissatisfied with their services. I have a HUGE bill that I've been charged wrong, I was being charged for the GAS of the whole house, when I NEVER pay for heat. Who pays for heat here is my landlord. I called ConEdison LITERALLY like over 100 times. Lost so much time on the phone/chat to get my bill fixed and yet NOTHING. Every time I call, the problem was NEVER fixed, and it's always like ''Oh you have to wait 30 to 90 days''. IT'S BEEN OVER A YEAR! LOL.

My ConEd bills keeps changing the billing date and amount every 2 weeks for the past 4 months!!!! Their explanation is errors because of the new billing system. I always pay my bill on the due date, but now with the constant rebilling my due date changes every 2 weeks that I do not know when to pay and the dollar amount. With how customers are strapped these days for money and everyone trying to stay afloat, their system errors are causing a havoc on customers who budget and allocate resources monthly to make payments. My bill has been constant with a 5 dollar variance plus/negative, but now I am getting billed doubled which is unlikely. They however, cannot explain my usage and just keep saying billing errors. As many have said they are crooks.

I have just recently confirmed that I had been paying my neighbor's bills for the last two years I lived in my current apt. The bills were coming in well over $200. I live alone and shut off all fuses when not home. After repeated calls to ConEd they continuously tried to convince me it was the warmer months and I was just using more electricity. FINALLY after months of this I got an appointment for someone to check out my fuse box. Sure enough they had the boxes confused. Since that day (September) I have not heard a word from conedison. I continue to call and write emails and I get NO RESPONSE. I continue to pay the bills yet I can’t even get information on what they are doing to rectify my situation. Let alone pay me all the back money they owe me!! I think it’s time for a lawyer! Terrible terrible customer service!!

Hi. I've been a Con Edison customer at my current Brooklyn address for over 20 years. Recently, I started noticing that my electric consumption bill is fluctuating by as much as 15-20% from week to week, even when there is no one in the apartment and all appliances except the fridge are turned off or unplugged. I tried to get through to customer service today to start analyzing what is going on. I waited on hold for 40 min to speak to someone, then when a rep finally got on the line, it was impossible to hear them and the call was broken up. The rep then said they would call me right back, which they did not. So, not I have to start all over with a call to customer support.

Our general contracting company has built two neighboring homes, one of which has been sold, and the new owners have been ready to move in. The original closing date was 4/15/23. The owners were not able to move in as the process was being held up entirely by ConEdison. Their previous home has been sold and they currently do not have a place to live. The owners along with their young children are currently displaced. They are not able to move in until ConEdison finishes their work at the new home.

"We will shut your gas and electric off if you do not pay." For the past 10 years I have paid all my bills on time not questioning any charges on the account. Recently I received bills that amounted to almost $5,000. I set up appointments for a meter reading, I also asked them to meet me (which the meter reader never did). After the meter reading they said to me, "we felt bad so we reduced the bill', such nonsense.

Con Edison is charging outrageous pricing for gas and electric and getting away with it. I live alone, was out of state 2 weeks in November, 2 weeks in December and 2 weeks in January and was charged an average of $800 for EACH of the 3 months. Mind you, when I am home, I work full time (10 hours each day) out of the house. Something is very wrong here!!!

I am writing to make a complaint about Con Ed electric company. In September 2015 I signed up for service with Con Ed. Con ed then told me there was a unpaid balance from that apartment that hadn't been paid previously. I explained to them on multiple occasions that me and the previous possessor of the apartment are two different people with two different names, birth dates, social security numbers and everything. They agreed however still refused to grant me service.

Since last August (2021) stopped receiving monthly bills by mail and on the website "my account" for unknown reason. My payment was set to automatic, so withdrawals of 6-7 hundred every 6-7 months was painful. Last bill was in August, 2021. My numerous calls, chats, e-mails were unsuccessful. Nobody could explain to me what is going on. They just promised to fix everything and never did. Now probably they will send a bill for 13 months or more. How can I pay this amount at once? Why nobody replied to e-mails. Phone calls and chats were promised to fix everything. It's so disgusting. I'd dropped them long time ago, but they have a monopoly. Some bills coming by mail, but they all say "no payment due". That's impossible since August 2021.

Be aware of ConEdison's charges, invoices and lack of transparency - gas bills are arbitrary and not based on your usage. My son is renting a small studio while going to NYU. In December 2021, his gas charges went up from $62 to over $290. When called to verify the charges, we were told that the charges are based on last year's usage and that they'll come and check the meter. We continued to pay about $300 through March and called again and were told they understand the overcharge and escalated the issue to their accounting.

Con Edison is a big fat joke! They are just like Optimum, they nickel and dime every little thing with crappy service with expensive bills that just keep going up, and they blame everything on the customer. The past few months, my Con Ed bill suddenly went from being $250 to almost $900 a month, (Yes I get what's going on with inflation and Ukraine), but the customer service reps just don't care about their customers, and blame the high bills on us!! But instead of finding out the root causes of the high bills just like a normal respectful customer service agent would, Con Ed instead wants to fight with us over the phone and argue even after explaining our situation and speaking normally to them and they still try to fight us and blame it all on us, saying we can't fix it and telling us to conserve more energy next time!! Seriously I just want to yell at them and say I'm not gonna pay this until it's lowered! I swear I would!

I got a ConEdison saving electricity box and I started to use it. 1 month later they sent my father a letter saying that we were using 49% more energy than similar homes! While we were using their stuff that said that it would save our energy and save the amount of money we needed to pay for our bills. So in my opinion do not trust ConEd.

Con Ed is not adhering to agreements. For the past 5 years I have had my accounts with ConEd on auto-pay. They stopped taking auto-payments w/o notice 11/2020. In 2021, every bill ConEd sent stated that I had a negative balance. So I assumed that I had overpaid. On 11/3/21, I called and and found out that they had just decided to stop taking payments from my account. I set up auto-pay again with Ms. Carols/ConEd Rep, in spite of the fact that she could not tell me why they stop taking payments. 3 mos after payment setup, they helped themselves to an excessively large (5xs), payment out of my checking account on 2/08/22, in the amount of $842.32, (w/o giving me prior notice).

I officially canceled ConEd service on 11/29/2021 because I moved out of NYC to another state where ConEd doesn't exist. ConEd sent me confirmation that they canceled my service on 11/29/2021. AND I paid the rest of my balance off on 12/21/2021. But today I received a bill from ConEd totaling over $400 for the Billing period: Dec 17, 2021 to Jan 20, 2022! The live chat on their website is inaccessible. They haven't responded to my email. And as I write this, I'm currently on hold with them for more than 30 minutes and haven't spoken to a human. They are unreachable. I'm so glad I never set up autopay because it would be even more of a nightmare trying to get my money back!

Long story short, I was late with my November payment, so I had to pay Nov and Dec. together, which was for 241.34. When I call to make the payment for those 2 months, ConEd said, I had to pay 666.33 Due to non payment. There’s a holding fee for 425.00. I said, “I will not pay for that amount”; I will only pay for what I owe and I will call consumer affairs. After a minute the lady kindly said okay, “I will waive the hold if you promise to pay the January payment by the 01/11/2022." When did ConEd start charging so much for late fee?

Literally their name tells you they're a Con. Forced to pay previous tenants bill almost $2,500. I sent proof of lease, previous address and id. They saw that no one lived in the apartment for the past 6 months but will not open an account until the previous tenant bill is paid. The former tenant stills get her internet/tv bill there, told them her name, they said they can't track her down. It's the landlord responsibility. I asked them why didn't they close the electricity when the squatter was staying here they said they couldn't because of covid. If the Landlord had to pay her to move since you can't evict people because of covid. Maybe they would have moved sooner it ConEd did their job and closed their electricity. The government needs to investigate Coned because their actions should be illegal forcing working people to pay the lowlife bills.

As a landlord I have three with them on the same building. An error in their internal systems resulted in their inability to communicate full bank account number to the bank on two of the ConEd accounts (they were missing the last digit). The other ones were fine. As a result the bank returned their request for payment saying such account doesn't exist.

What an irony that someone had similar problem.. I moved in the month of Feb to a new apartment, just 2 blocks from my old apartment. Now the funny part is my old apartment was 3 bedroom flex 4 bedroom.. 4 roommates with 1 refrigerator and a tiny microwave.. In NYC in the hot summer, 3 roommates having A/Cs and 1 roommates just fan, my Con Ed bill was half of what I got in this new apartment. I lived for 2yrs and 6months in the old apartment, when I saw the bill for 5weeks in my new apartment the number didnt make sense, 'cause the new apartment we are only two of us and also we are energy saver.. So the entire 2 bedroom electricity is always turned off, and we are barely home...

I used to live 3 minutes away (in car) from my new house, now when we moved to the new house our electricity usage went from 300 Kwh to 730 Kwh in one month! The new house is almost the same size as the old one, the appliances (fridge and microwave) in the new house are smaller and energy saver (LG). When I called to ask about the change in my supply charge, the lady who answered me said that the average usage of the neighborhood is around this number, also the previous tenants’ electricity usage was around this number!

Con Edison made a huge billing mistake. I am on autopay. They will not stop payment but will send me a check EVENTUALLY FOR THE $1400.00 error. OR IF THE PAYMENT can be stopped BY ME they will not reimburse the bank fee that I will be charged for that cancellation. BUT of Course this is my fault because I did not call them about it 2 days sooner even though I just received the bill and it's not my fault the mail is ultra slow these days. Do NOT use autopay to Con ED.