National Grid

We had a new furnace installed in mid-April, which qualified for a $400 rebate from National Grid. Applied online and send them a copy of the invoice marked "Paid in Full" by the contractor. Checked several times and found that my submission was incomplete, National Grid claimed they needed more documentation. Re-submitted twice, still no movement. Finally called and spoke to a representative at the end of June. Sent them the same info they already got, plus a copy of my cancelled check to the contractor.

Impossible to get someone on the phone. It has been 3 days and all my working hours to just get a HOLD of someone to open an account!!! Online.. guides us to the same phone number I've been put on hold!!! A very incompetent staff... When I did finally get through 1 person, they found an excuse to get me off their back!!!! WORST!!!!

After sending me bills I couldn't pay online because you needed an access code to set up the account and they refused to provide it unless I took a day off work to come in during business hours or email them a copy of my ID and SSN card (HA! ); I went through hoops to pay the bill through Western Union only to have them take literal YEARS to apply it to the account. After I got them to make the adjustment, I find out they've been charging me illegal fees from bounced bank payments that I never authorized nor gave them any information for. I have no idea what they're even using to attempt these payments. I call them to find out, only to have them put me on hold for over an hour and 40 minutes. Worst customer service in the history of terrible customer service and shady, unethical business practices. They're a monopoly in my area and behave this way because they know consumers have no other option.

I owned investment properties years ago and had, at the time, filled out a Landlord Authorization form (fyi: it's a scam, folks. NEVER EVER SIGN ONE). Anyway, I quite recently got a bill from a property I have not owned for over 2.5 years. National Grid told me that until I sign and submit a "Landlord Deletion Form" I will be responsible for delinquent bills in the property for the rest of my life. NO LIE! So they have since threatened me with collections, have bounced me around and put me on hold and disconnected me more times that I want to count, and have buried me in paperwork.

At the begining, the bill was paid by phone. I can just call them and say make the payment and that's it. One day this auto system change, it starts to ask me what's my address number. I don't know it. And I can't find it anywhere in the bill they send me. So I can't pay by phone. I try to pay online, they ask me my access code. It says you can find it on the letter they send me. But luckily, mine doesn't have it. And I don't even live in any area that it says on its website. So, every month I have to call the representative and WAIT A LONG TIME. Making a payment is such a PAINFUL thing to do. How can this company be better?

We have been paying our bills in full. National Grid first messed up our account number and sent me a bill a few months later saying I'm not paying my bills - well no ** I never owned that account. So I disputed that (at this point I no longer live at the apartment), only to be faced with a newer, bigger charge - they claimed that I owed them an entire year's worth of utilities bill! Mind you we paid everything in full!!! I disputed the bill with our bank statements but it's not good enough for those **. Avoid National Grid at all costs, and if you can't, be vigilant about maintaining proof of payment, because they are extremely unorganized and will screw you over.

I moved to a new house and tried to set up a new account for the gas service. I called the customer service. After talking to someone briefly to transfer to the new account service, I was put on hold for 45 minutes before talking to a customer service representative. The lady took the call could not even enter my address correctly. I tried to correct her misspelling, she put me on hold again. After waiting for another 20 minutes, I hung up the phone. It is ridiculous to provide such lousy customer service while still charging lots of money in every utility bill!

I moved into a new apartment and once set up my account with National Grid, they told me they could turn on the gas in 8 days only! I have an autoimmune disease that requires special diet. I called them and spoke with Luis ** who said that I need a doctor's note so they could expedite the turn on. I got the note and sent it to **. Two days passed and I called again.

Gas connections taking 9 days to be started! I called this gas company ‘National Grid’ to have gas connections to my newly purchased house in Brooklyn. Upon opening the account, they required me to send them the proof of my ownership and I provided them a copy of the transfer deed. It took them 3 days to confirm the verification and when I received the confirmation email that asked me to call the company to schedule an appointment for a field technician. The earliest they can come is still 6 days away! I urged them to have it expedited since I already moved in today. No gas means no hot water as well. I have 3 little kids and we are all stuck with this BS of a company! Something needs to be done against this monopoly for this kind of bad service to the consumers.

People are impossible to deal with on a rational level. I've never dealt with a company so dysfunctional they won't let me even pay them. Signed up for automatic withdrawals when moving to new home from checking account but they had one number off. Called them after receiving phone call from them when Bill was past due. Could not get them to mail bill to new address. It's now been almost 10 years and I've never been able to get them to send a bill to my new address. This is how stupid and dysfunctional this company is.