National Grid

Avoid business with this company if at all possible. Moved out of my apartment in September at which time I notified National Grid of the move and asked to close my account. Received a bill in October that I paid assuming (incorrectly) that it was from the remained of September. When I again received a bill in November I called National Grid. At that time the representative I spoke with told me she could see where I requested the service be discontinued in September but it wasn't so she would disconnect and I needed to fill out a final bill dispute form. I completed that and then heard nothing until receiving another bill in December accompanied by automated phone calls about my bill being past due. Since calling clearly did not work previously I tried emailing the company. No resolution over a week later and am calling and emailing again today.

in December when everything is freezing, this company tells you that if you want to start a service they should check your identity which is fine, but the time they need to do that is 10 business days, what are your employees are doing there? I lived in NJ, PA, and now moved to NY, and none of the other utility companies need so much time, Verizon put the service on with cable management and everything just the next day, Con Edison electric company, provided service in the same day and you need 10 days for just reviewing my ID? This is a joke? And then god knows when the technician will come to turn on the service. You guys are ridiculous.

I don't know how many times I have tried to get accurate, understandable information about National Grid billing. I have PTSD related to calling these people after living in two rooms and getting electric bills over $600/mo. Every time I call the customer service people are either:

Called their customer service who sounded more like a NYC Department of Motor Vehicles employee. Had no knowledge of what I was calling about, and rather than be helpful was more confrontational. Her name was Lana (so she said). At first her name was Anna and then when I said I was going to report it, her name changed to Lana.

I have been a customer for many years. I am disabled and have a tagged meter. I established a payment plan and have held up to the plan and paid bills in for lol including the payment arrangement amount. I called to ask a question about my payment plan in Upstate NY and a woman named Nanette answered and started arguing with me about a gas supply charge on my bill that actually gets paid every month even though my household is electric. I explained that I had an old boiler that was replaced by the city that I live in a few years back and that’s when everything changed. She proceeded to argue and say that it does not make sense that my electric portion is higher or something about my summer and winter bills.

Of the many problems National Grid has created for me this one takes the cake. National Grid transferred a complete stranger's $1708.08 outstanding bill for a completely different address to my account. From July. But nowhere does my bill reflect the reason for this charge. I was on the phone w/ them for an hour. And they're telling me that that debt transfer effectively cancels my own low rate deferred payment plan. How can they just add a stranger's bill to my account?? File a Dispute is all they say. And I'm sick w/ covid. I will reach out to my local media because this is crazy.

I wish there was another company I could go to for Gas service. This company is horrific.. They always come to my house at unexpected hrs in the day to dig under ground for their benefit but when their customers need them we have to wait 24hrs Or more for service And when they do come it’s 1,2,3 o’clock in the morning when people have to work... All of a sudden no one is available to come at decent hours in the day.. Make it make sense..

It was horrible, seems like they do not know how to do their job. SMH. My electric was shut off on a Tuesday. I called them right after. I was literally transferred to 8 different people before I got someone who knows how to do their job. She apologized and said the earliest she could have someone come out was August 31, this was August 22nd. I called back 2 days later and the same thing. I asked to speak to a supervisor, was put on hold, 5 mins later she comes back on the phone and says, "I'm sorry. I can't get anyone out til the 31st." Smh. I also have 2 kids in the house. Why couldn't they have someone come out sooner.

This company is horrible. They take advantage knowing people don’t have much of a choice but to use their company since there is zero competition between utility companies. For years we have had an outrageous bill. We have had the meter changed a few times, etc., and still no change. We tried living in the dark among other obvious things to help cut the bill down but to no avail. This past year our monthly bills have been the worst yet! 700-800 per month during the cold months is outrageous. We pay what we can on it every month but it’s never enough. We can’t catch up. They come to our door and humiliate us in front of the neighborhood. They get away with insane rates and it’s disgusting. NO WAY should a utility bill cost more than food or a car payment. This is ridiculous. They’ll keep getting away with it too.

In 2016, through National Grid we were referred to Mass Save for an energy audit. Homeworks responded and we were thrilled with the education and service they performed to help two elderly and disabled seniors save money. We have central air throughout the house with the exception of one room added on afterwards. This 10X12 room required a separate unit which we purchased through Homeworks. Homeworks installed a "Fujitsu" split system. We live on the coast and according to other heating/cooling companies "Fujitsu" is not recommended for coastal homes because they rust out and become inoperable in a relatively short period of time. We are proof of this as our unit has had numerous service calls and each one we were told to replace the unit because it is inadequate and runs poorly.