National Grid

I wish there was another company I could go to for Gas service. This company is horrific.. They always come to my house at unexpected hrs in the day to dig under ground for their benefit but when their customers need them we have to wait 24hrs Or more for service And when they do come it’s 1,2,3 o’clock in the morning when people have to work... All of a sudden no one is available to come at decent hours in the day.. Make it make sense..

It was horrible, seems like they do not know how to do their job. SMH. My electric was shut off on a Tuesday. I called them right after. I was literally transferred to 8 different people before I got someone who knows how to do their job. She apologized and said the earliest she could have someone come out was August 31, this was August 22nd. I called back 2 days later and the same thing. I asked to speak to a supervisor, was put on hold, 5 mins later she comes back on the phone and says, "I'm sorry. I can't get anyone out til the 31st." Smh. I also have 2 kids in the house. Why couldn't they have someone come out sooner.

This company is horrible. They take advantage knowing people don’t have much of a choice but to use their company since there is zero competition between utility companies. For years we have had an outrageous bill. We have had the meter changed a few times, etc., and still no change. We tried living in the dark among other obvious things to help cut the bill down but to no avail. This past year our monthly bills have been the worst yet! 700-800 per month during the cold months is outrageous. We pay what we can on it every month but it’s never enough. We can’t catch up. They come to our door and humiliate us in front of the neighborhood. They get away with insane rates and it’s disgusting. NO WAY should a utility bill cost more than food or a car payment. This is ridiculous. They’ll keep getting away with it too.

In 2016, through National Grid we were referred to Mass Save for an energy audit. Homeworks responded and we were thrilled with the education and service they performed to help two elderly and disabled seniors save money. We have central air throughout the house with the exception of one room added on afterwards. This 10X12 room required a separate unit which we purchased through Homeworks. Homeworks installed a "Fujitsu" split system. We live on the coast and according to other heating/cooling companies "Fujitsu" is not recommended for coastal homes because they rust out and become inoperable in a relatively short period of time. We are proof of this as our unit has had numerous service calls and each one we were told to replace the unit because it is inadequate and runs poorly.

Paid to have electric turned on which they said would be on within 24hrs. First representative told me to make sure main breaker was off or services couldn't be turned on. I immediately turned all breakers off. After I made the payment, I called again to make sure they received payment and again was told to make sure main breaker was off which it was. I come home from work the day it was supposed to be on and it wasn't. I called and was told they it couldn't be turned on because main breaker was on... Um no it wasn't. IT WAS OFF!

Currently National Grid is taking advantage of customers and going door to door on overdue payments to shut off your power. Even if you have made a payment within the last 30 days they are still able to shut off your power. They will not call you, then will knock on your door and if you don’t answer will shut off the power and leave a note on your door. If you are home, they WILL collect any payment for any amount, you DO NOT have to pay the full amount or even half. After that you will need to call and go on a payment plan however if you miss a single payment they will shut down power again. They will tell you payment plans are for 12 month however they WILL DO 24 MONTH PAYMENT PLANS.

Cannot get into my account. Cannot get anyone on the phone to help me. Constant problems. Website and company are a joke. They will be held accountable. They think they can treat people any they want. NO.

Back in November 2021 I tried to pay my electric bill online. When the webpage appeared to be stuck and the payment not posting I called customer service to make the payment instead. The following week I see that National Grid deducted the payment twice. After calling numerous numbers and speaking with one particularly nasty woman who yelled at me and told me that it was my own fault for trying to pay it online and then calling customer service (which I had gotten her name), I ended up having to go through my bank directly for an unauthorized ACH in order to get the duplicate payment refunded to my checking account. The customer service rep at the bank couldn't believe it.

This company is a complete joke. Wanted to pay my bill, but I had some questions because it was unusually high. Attempted to contact them. Called every number I could find multiple times- wait on hold for over an hour OR no answer. Sent emails. No response. In the meantime, another bill comes. I'm still trying to get a hold of them; without success- now I get a disconnect notice. I'm forced to pay without the opportunity to question/challenge the accuracy of the charges or get disconnected. Scrupulous business practice in my opinion. Filing a complaint with the Utility Commission.

For the first time in my life I've had an electric bill over $300 in one month. Delivery service $153.71, Total supply service $142.23 and Gross earnings tax $12.33 for a total of $308.27. So much for updated everything and cutting back. If I didn't I'm sure my 1000 sq ft home would probably be over $500.