National Grid Reviews

They have legit tried to screw me over since day one! Providing false information and charges. Even tried to charge me for dates I was not even living at a residence! Even their supervisor portrayed like he was going to help me then legit tried to screw me over. I am ready to cancel my account with them. I would avoid National Grid at all costs. They are not only horrible service but horrible people! Zero stars!

I gave up a good working refrigerator for the $75 rebate, well I never received the rebate. I called them and they show no proof that I set up the appointment. WHAT A SURPRISE!! National Grid told me to make sure the refrigerator was working and clean, which we cleaned it, and it worked. Th people who picked it up, dropped it on its side and slid it down the driveway on its side. So why did it have to be working and clean. The people who picked it up told me they were mailing in the rebate, and I should receive it in March. So, to sum it up, DON'T trust the people that National Grid sends out to your property. They are thieves and liars. I could've sold the refrigerator for $100. Thanks, National Grid for taking my refrigerator not sending the rebate.

Gabby was warm and kind and veryyyyy helpful over the phone when I needed to set up my account.

If you could leave negative stars, I would. Prices are ridiculously high. I have not changed a thing in my home for two years now, paying well over 400 dollars a month, mostly service charges, not in my usage. Try getting on budget billing is a joke.

They no call, no showed, left no note either. I called the office, was told basically I was SOL and would have to book again for a different day. So now I’m supposed to take another 8 of my limited pto hours for people that might not even show up again. Ya. Not happy.

Gas and electric "service" charges exceed supply charges every month, and they continue to rise. I now have a solar array, so I don't pay electrical supply but I am still paying $30 to $40 a month for "service" charges. My total costs have gone up despite the fact that I have added solar, winterized the house and have switched to energy-conservative appliances. Something is wrong with this picture.

From a $1500 bill I paid $600 of electric supply and $900 (!!! YES) to this Scam company! 1.5x the cost of the energy used!!! Outrageous! Complete rip off, apparently legal, but still a rip off. Will not be a customer for longer but want everyone to be aware!

These delivery services charges have gotten completely OUT OF HAND! HOW when I am so energy efficient, plastic on windows, barely any heat, everything is unplugged, NO lights on in rooms I am not in & NO TV - HOW is my bill almost $250.00.. BECAUSE $109 of that was delivery services!!!!

You can’t afford to use energy anymore. What they charge is going to put myself and many others in debt. They charge a unbelievable amount for their services putting unnecessary pressure and stress on millions of their customers.

I just want to thank National Grid for their fast operations. There was a branch down on a line yesterday due to a windstorm and they only had to cut power for about 15 minutes in order to handle the situation.