National Grid

My account was under my boyfriend's name and when we broke up he closed the account and after paying all the bills I applied for a new account via phone. The woman told me to send my ID to an email address she sent me. After sending the ID I got declined because I did not include the address which they never mentioned. Then I applied including the address and declined again because I didnt include a second ID WHICH THEY NEVER MENTIONED! And they just shut off my gas and heat and I am freezing! I call them and now they are telling me it will take about 2 weeks for someone to turn it on. This is ridiculous that there are no other options for heat and gas and National Grid does not care about inconvenience.

They shut my power down without any notice, in the middle of winter, because I didn't pay my Bills for 2 months. They are not human, bunch of savages run the company. My child became really sick. When I called them and paid the amount due, they said they couldn't restore until 24 hours. My whole family catch cold because of a 200 bill and they shut my power without any notice. Shame on you!

All the gas services in my house stopped working so I called National Grid on Tuesday Oct. 30 at 9:32 am. After you go through their myriad number options I finally asked for customer service. I explained what the problem was, their service rep put me on hold to talk to the dispatcher to get someone to come out to my house. When the rep came back she said "the reason there is no gas in your house is because we are doing work in the area and we may have cut the gas to your house. Didn’t you get the notice on your door?". I did not and even if they were, why would they cut my service overnight? It’s 40 degrees here in NY, do you know how cold it is in my house?

Their electrical service is unreliable and the customer service is worse. Electric will go totally go out, or brown out when the weather conditions are sunny with no high winds. An outage is never handled in a timely matter. Yesterday around 1:30 pm I reported flickering lights to no electric, back to electric then back to issues. Around 5pm The lineman checked my pole to discover our house power had very low voltage. Which at that time the lights seem to be normal. He told me the transformer across the road was bad and advised me to shut the electric off so it does not burn up our appliances.

I moved within Massachusetts. I terminated in one address and started service in another. They said while terminating they can't do Auto pay for my last bill. They said they'd send it to my new address the last bill. They never sent it. Finally a collection agency calls me and says "we sent several mails". It turned out they also sent it to my old address. Finally the collection agency tells me "National Grid wants us to report this to credit bureau". This is ** awful. For their mistake my credit history is **.

I typically try to remain understanding of a company’s perspective on things, especially a company who may receive a lot of negativity from their customers. I’m trying my hardest to maintain that perspective but it’s become very difficult with National Grid at the moment. My electricity was shut off yesterday around noon due to nonpayment. I am aware of the consequences that ultimately come with not paying your bills so I’m not disputing that. My issue is that my last billing statement said nothing about termination. I never received a notice in the mail. I’ve never received a phone call.

I've moved twice in NYC with National Grid being my gas service provider and I've had numerous problems. Their website is straight from 1996. Their direct pay system seems intentionally convoluted and often straight up doesn't work at all so you have to go through whatever side deal they have going on with Western Union (extra fee of course!) The customer service is nightmarish and unhelpful. Once you navigate the labyrinth of automated computer customer service reps you will undoubtedly be directed to the wrong person who will put you on hold for 20 minutes before transferring you to another wrong department who will again put you on hold again.

I called them twice. First time they JUST transferred me twice and they told me to provide my gas number or something or they couldn't help me, which made sense. I got the number, called them again the next day. I got transferred FOUR ** TIMES with spending 2 ** HOURS and they STILL trying to transfer me. I asked them why am I keep transferred they go "I just can't help you". You know what? Kiss my ** and go ** yourself.

We moved on August 1. We received a confirmation email regarding electric transfer of service, but nothing on gas. We called and they told us we were all set. Now, mid-September, we contact them again: "Where is our bill?" Oh, we never transferred services! Both utilities are still in the landlord's name! This company and its customer service reps are nothing but a joke!

Where to begin? 1. They "forgot" to close out my old electrical account, then tried to bill me for someone else's power. I found out they combined my old & new accounts & old & new addresses so everything was tangled up. When I called to complain their employees would either hang up, tell me to call back, or send me to disconnected numbers.

Their customer service is what you would expect from a monopoly. They have no invested interest in better performance since we have no viable options for alternative service. I have been trying to talk to customer service for 11 minutes and am still being told that is still more than 10 minutes (been told that for 8 minutes). I had to go through 3 different menu's to get to the point where I have to wait endlessly to talk to someone to just ask a simple question. This is outrageous.

National Grid employee cut the service to a restaurant, but due to employee mistake they cut service to our restaurant as well. Call already to report the problem 10 hours ago, nobody came to fix it, in the meanwhile business is close and employees have to be sent home. People at National Grid do not care, hope this company disappears, and a good company take it over. I really wish this is not a monopoly and we can choose to change to another company, really bad service from National Grid.!!?

National Grid is by far the worst electric/Gas company in the world. If I was able to enroll with another provider I would. The rates are ridiculous and the employees are extremely rude. I can't get any help. I am expected to pay over $1400 to keep my services on while I wait for my income documents to be reviewed. That is impossible for me due to my income. My rent is $800.00. There are no other options. If only National Grid was able to make accommodations for people who really need them. This is not fair at all.

I been trying to talk to a supervisor for days unsuccessfully. The customer service representatives are rude and unhelpful. It seems that is impossible to get in touch with someone that would be able to help with my concern.

National Grid chose to clear cut a wide swath of trees and shrubbery to make way for new power lines. My neighborhood now looks like a **. For a company whose CEO make 8 million dollars a year you would think that they would come up with a better ecological strategy than stripping every stick of vegetation down to the dirt. Since the railroad tracks are just on the other side of this devastation the noise level is horrendous. I gave this company one star because they don't have negative ratings.

First of all, I do not understand why National Grid still has a two-star overall. I need to create an account and set up my meter. The whole process is extremely painful. Calling the customer service number takes forever. The person either did not pick up, or claimed couldn't hear me and hung up, or asked me to wait a moment but instead hanged up on me again. After calling them about 10 times, I finally was able to set up an appointment (despite they also claimed that never received my email and asked me to resend).

Just got off the phone with National Grid and I am furious! I wanted to take my deceased brother's name off of his account and put it under my name. Should be simple, right? But no... First I was told that the last numbers of his SS# were incorrect (they weren't). They also had an incorrect phone number for him. Then finally after giving them the amount paid on his last bill and repeating his account number again I was told I needed to write a letter stating my brother is deceased, get it NOTARIZED and fax it to whoever. I asked if I could mail it since it would be easier than tracking down a fax machine but was told only faxed copies are acceptable. Really???

This is beyond ridiculous. They refuse to take my deceased uncle's name off of our account, and put it into my name. It has been like this for years. We came home to find a lock on our meter and our power off. We called National Grid, they really had no explanation for it (since we had a receipt for payment) and told us they would not be out that day but would come the next day between 8 am and 4 pm to turn it back on. At 3:45 pm we called - after 20 minutes of being put on hold and switched from person to person, they had no explanation and refused to commit to a time when they would be out to turn the power on. We are on day 3 with no power. I feel like we are living a nightmare. They can do things like this with absolutely NO repercussions because they are literally the only game in town. What are we going to do, stop giving them business? We can't. National Grid is a monster.

I must say that your company treats clients as crap and worth absolutely nothing. For your FYI, clients pay the salaries for every employee in your organization.

Here is my frustration. Two of your geniuses showed at my house on April 7th after a call that my wife made to 311 for gas leak. Fire Department came in and surveyed the premises and confirmed there was a leak somewhere by the stove. Then they called National Grid which the two geniuses showed up after the fire crew left. Your staff told my wife that there is no leak in this house and when my wife mentioned that the fire department did confirm there was a gas leak, your dispatched staff said "Fire department knows nothing about Gas, we are telling you there is no gas leak in this house," and they left. Few minutes later, the smell of the gas accumulated again, and my wife ran outside and found them sitting in the truck, she requested that they should come back and check properly.

I wouldn't deal with this company ever if there was someone else around to buy electric. Their rates are extremely high, phone service people are rude and disrespectful and crude. They only care about money and profit and the hell with the customers. They take over as in a monopoly and charge as much as they want. You have to go through about 10 option tapes on their phone number to actually get to a person. They have no local office to actually go into to sit down with someone to discuss a bill. They have so many charges on your bill, it's hard to figure out what they all go to, if not being robbed by the company's executives. I am thoroughly disgusted with them and wish I could go somewhere else in an area that they do not hover over and threaten people. This is no way to treat customers!

The Gas Delivery charge is more than the Gas supply Charge. It's outrageous. I live in a small home and the gas pipe line was installed in 1967 for gas supply. How can you charge me higher delivery charges than my usage of supply when it's already being delivered here? It's a ripoff. They say it's state regulated. **. It should be against the law. My last bill had an Gas delivery charge of $62.97 and an Gas supply charge of $ 25.24 then the MTA adds Surcharge of $.15 on Delivery and MTA surcharge on Supply $.07. What the **. I live in NYC. I'm being surcharge on everything. My total bill was $92.35 for one month. 29 days. I only used 38 CCF Therms after all the surcharges.

They should not call it National Grid. They should call it Natural Greed. This is ridiculous that they get to hike up their bill for the next three years for their delivery fee like a truck is coming to your house and filling up tanks or something. They are ridiculous in the cost of electric and gas no need for. None of this.

I've been renting at this particular apartment for several years and the monthly electric bill was never above $65-70 dollars. Those were usually the higher winter months, with the summer months being half of that. The last two bills I had at this apartment were $300+ and $400+. We haven't done anything different, we don't have space heaters or anything new plugged in that would explain the astronomical jump in the bill. I called National Grid and spoke to someone and I was informed that the meter is absolutely correct. I was told that there must be an appliance or something plugged in that is malfunctioning and using too much electricity.

I am amazed at the people complaining about their bills going up a little. My meter was changed from an android meter to a digital and my average bill of sixty to eighty dollars jumped some months upwards to over three hundred dollars. My home is a six room insulated oil heated house with energy efficient appliances. For twenty years my bills were around the same until the month they changed the meter. Every meter should be changed not just some. State Reps office looking into matter. Let's see how happy some people are the day their meters are changed.

I requested a disconnect of service from my business duplex on 10/2/17. They never explained to me that if I wanted an actual reading I'd have to continue being charged until a NG employee can get out there and read the meter. That's asinine! They refuse to charge me what I owe until the disconnect date, so now I have to pay an extra week of charges for the next tenant and their construction crew who demo'd the building that week. Funny thing is, they disconnected my home service at another address and town 'by mistake' and sent me a refund for $67 for overpayment on the other duplex side. They sent the payment to collections and refuse to give me the amount I owe to this day.

They seem okay, but I would prefer to reduce our carbon footprint, especially since we are now an all-electric household. We like to use a green supplier (100% renewable energy sources).

Compared to other utility companies, National Grid is the most reliable in regard to service and supply. However, just as other utilities, (i.e. cable), it's become a monopoly for a necessity with excessive fees.

I feel that National Grid is very expensive and I try to conserve as much of my electricity as possible and my bill doesn't seem to reduce that much. I feel it didn't really make much of a difference.

Last few months service delivery fee has increased dramatically. I live in a small house with gas heat, stove and hot water. My electric bill for last month was $49.00 and my delivery fee from National Grid was $71.76, I'm paying more for line use than electricity. It's almost doubled in the last year. Where are my state representatives to let something like this to happen?

We never had a problem with this utility, with service or billing. The gas is always there when we need it, and the prices certainly seem within reason.