National Grid Reviews

My father died in March so I called National Grid to disconnect and close account. They told me account can't be close without a death certificate. Told the Rep. on the line, that it needs to be done before or by 4/10/2023 because the elderly building give only 14 days to clear the apartment. She said will Email me the email address for me to sent a copy of my dad death certificate. I never received an email from National Grid. I received my dad's death certificate on 4/14/2023, I knew it was late. I got the last electric bill on 4/18/2023, amount to pay $96.67 with an R1. Called National Grid and asked why my dad's bill is R1 and not R2 as suppose. I help my dad fill out the R2 request on Feb 2023, mailed with the bill on 2/3/2023.

I was a customer for at least 18 years. I moved and made sure I paid my balance. After moving I received a bill from collections. I called National Grid, explained I didn't owe anything. Even called collections. Told them I owe nothing so I had no choice. I paid what I didn't owe. Now national grid sends me a check months later for the amount I overpaid that they threatened my credit with for no reason. What a terrible way to do business. What an awful ordeal to put your customers through. Maybe you should listen to your customers .

Avoid business with this company if at all possible. Moved out of my apartment in September at which time I notified National Grid of the move and asked to close my account. Received a bill in October that I paid assuming (incorrectly) that it was from the remained of September. When I again received a bill in November I called National Grid. At that time the representative I spoke with told me she could see where I requested the service be discontinued in September but it wasn't so she would disconnect and I needed to fill out a final bill dispute form. I completed that and then heard nothing until receiving another bill in December accompanied by automated phone calls about my bill being past due. Since calling clearly did not work previously I tried emailing the company. No resolution over a week later and am calling and emailing again today.

in December when everything is freezing, this company tells you that if you want to start a service they should check your identity which is fine, but the time they need to do that is 10 business days, what are your employees are doing there? I lived in NJ, PA, and now moved to NY, and none of the other utility companies need so much time, Verizon put the service on with cable management and everything just the next day, Con Edison electric company, provided service in the same day and you need 10 days for just reviewing my ID? This is a joke? And then god knows when the technician will come to turn on the service. You guys are ridiculous.

I don't know how many times I have tried to get accurate, understandable information about National Grid billing. I have PTSD related to calling these people after living in two rooms and getting electric bills over $600/mo. Every time I call the customer service people are either:

Called their customer service who sounded more like a NYC Department of Motor Vehicles employee. Had no knowledge of what I was calling about, and rather than be helpful was more confrontational. Her name was Lana (so she said). At first her name was Anna and then when I said I was going to report it, her name changed to Lana.

I have been a customer for many years. I am disabled and have a tagged meter. I established a payment plan and have held up to the plan and paid bills in for lol including the payment arrangement amount. I called to ask a question about my payment plan in Upstate NY and a woman named Nanette answered and started arguing with me about a gas supply charge on my bill that actually gets paid every month even though my household is electric. I explained that I had an old boiler that was replaced by the city that I live in a few years back and that’s when everything changed. She proceeded to argue and say that it does not make sense that my electric portion is higher or something about my summer and winter bills.

Of the many problems National Grid has created for me this one takes the cake. National Grid transferred a complete stranger's $1708.08 outstanding bill for a completely different address to my account. From July. But nowhere does my bill reflect the reason for this charge. I was on the phone w/ them for an hour. And they're telling me that that debt transfer effectively cancels my own low rate deferred payment plan. How can they just add a stranger's bill to my account?? File a Dispute is all they say. And I'm sick w/ covid. I will reach out to my local media because this is crazy.

I wish there was another company I could go to for Gas service. This company is horrific.. They always come to my house at unexpected hrs in the day to dig under ground for their benefit but when their customers need them we have to wait 24hrs Or more for service And when they do come it’s 1,2,3 o’clock in the morning when people have to work... All of a sudden no one is available to come at decent hours in the day.. Make it make sense..

It was horrible, seems like they do not know how to do their job. SMH. My electric was shut off on a Tuesday. I called them right after. I was literally transferred to 8 different people before I got someone who knows how to do their job. She apologized and said the earliest she could have someone come out was August 31, this was August 22nd. I called back 2 days later and the same thing. I asked to speak to a supervisor, was put on hold, 5 mins later she comes back on the phone and says, "I'm sorry. I can't get anyone out til the 31st." Smh. I also have 2 kids in the house. Why couldn't they have someone come out sooner.