Con Edison Reviews

Back in January, I was charged an additional $100.00 for no reason at all on my monthly bill. This is the same company that had my home without power for a week after Sandy. I called Con Edison. After waiting for almost an hour on the phone, I was told the change was for no access to the meter. I set up an appointment with Con Ed on a Saturday to access the meters. They never showed up. The appointment was from 9AM to 5PM. They had me waiting all day only to not show up. I have never had a problem with Con Edison. I have never missed a payment.

The billing has doubled in the last year. We just got billed in December for the passing summer months as well as the coming summer months. The operators tell you one thing such as, "You're using more electricity," when in fact, we know it's less. How? For three months, we documented our energy usage as well as using less light - time to remove the company. I'll be back with even more details after our fifth call in 2013 alone.

My landlord lives on the first floor, and my electric meter is in the basement. For some reason or another, ConEdison said that they couldn't read my meter so they went ahead and sent me estimates for the last 4 months. All I have to say is that each month, they got bigger and bigger until they became 100% more than my bill has ever been. It looks kind of like this (see below). Need I say more?

Like all times when I call Con Ed for a problem, after navigating their anti-customer phone system for much longer than necessary, when I called to complain that no one has shown up to read my meter for more than 6 months, they tried to say that nobody was home. Lie, lie, lie and blame the customer. My husband is unfortunately out of work and is home when they are supposed to come. They do not come. The last time I called, the girl I spoke to said she would tell the reader to ring the bell. You have to tell the reader to ring the bell? How stupid is that? Or a lie.

I am fed up! Every time it snows, rains, or the wind blows above 30mph, I lose power. I cannot understand why or how a company would not address a problem that is ongoing. I can understand in extreme circumstances like storm Sandy. But for the power to go out anytime the weather is bad, is not acceptable. I wish there was a way to address this. I have lost hundreds of dollars in food, spent money on generators and gas. Not to mention the countless nights of freezing or sweating my rear end off. Enough Con Edison. Fix the damn problem!

Once again, Con Ed tries to con its customers with hugely inflated bills. This happened a couple of months ago and now again. Last time, they pulled up a magic number out of their ** and said it was a mistake and corrected it with this magic number. This time, I have no clue. I suspect every single billing ever done at my place was fraudulent (if anyone knows a legal recourse to this, it's much appreciated). $186 for gas in a studio I use only to sleep? Are you ** kidding me? It just seems like a huge scam to me. The readings are supposedly based off of "real meter readings", but I highly doubt it. Obviously, it takes about 2 hours to talk to anyone there on a lucky day. I can't believe the countless hours wasted in that pursuit. Horrible, horrible service.

I have had numerous blackouts and high electricity bills from ConEd! Each time it rains, a few houses in the area have hours/days, long blackouts, horrible customer service! There are no excuses! No one in the company cares about proper service and customer care. They never fix the problem. I have a child who suffers in a cold apartment and from spoiled food, yet they don't initiate proper action regarding these monthly blackouts!

I live in the Bronx. Con Ed charged me about $155 for natural gas and a whopping $273.00 for delivery charges for January 2013. When I contacted Con Ed, the customer rep whom I spoke with told me that the amount was not because it was not double the amount I was charged in January 2012. Government needs to really break this monopoly otherwise known as Con Edison. I checked with friends who live in Queens and have National Grid as their utility company. Delivery charges on a percentage of natural gas price basis was nowhere near what Con Ed charges people in its service territory.

It is nearly midnight and a Con Ed truck has been sitting outside my apartment complex in Forest Hills for hours. Is it necessary to work through the night where people cannot sleep because all they can hear is a loud truck? This is entirely unacceptable! If the 10 workers that are currently standing around doing nothing could lend a hand, perhaps the job could get done during daytime hours so people could sleep at night.

I am the managing agent for a condominium in Manhattan. One of the commercial tenants has been trying to get his gas meter turned on to have heat in his suite. I have left more messages than I can remember on at least six (6) different Energy Services phones over the last four days and not one rep has called me back. The tenant is stuck with no heat. Con Ed Customer Services say there is nothing they can do, I must speak with Energy Services. Moreover, the Con Ed Customer Services rep tells me he is frustrated with their inaction as well. This is what happens when there is a monopoly! I am not going to contact the Public Service Commission.

Con Edison closed our account when our upstairs neighbors moved out, because they refuse the use of F (front) or R (rear) as apartment designations. Instead, they number each apartment meter as they wish. After a couple months, I realized that we had not been lately billed. I called about this, and they said that they would have to set up a new account. When I got the bill, it just so happens that we used more electricity those months than any other months during the three years we have lived here. Hmm. Not only that, when I originally called about not being billed, they said that whomever they had billed had paid on the account! (They would not tell me who.) Now, I have to do the work of reconciling their estimated bills with actual readings. However, they conveniently do not provide me with readings from the account they closed, so that I cannot make usage comparisons. I would like to know if anyone else has encountered this practice of Con Edison, particularly a lawyer.

I received a bill from Con Ed for half of my usual charges. The issue is that I was without power for 3 weeks (10/28-11/19) and the bill is from 10/26-11/29. When I addressed my concern about the accuracy of the bill to a Con Ed representative, she told me that almost $30 is just a basic service charge. Though they did not provide the proper service, Con Ed will not pro rate or waive the service charge. This monopoly that Con Ed holds is unfair to the consumer and basically lets Con Ed steal money from working people's pockets in these difficult times. Shame!

Con Ed credited the wrong account and they won’t credit me back. I just encountered the most ridiculous fraudulent billing practices. I made a cc payment via phone 2 months ago that never showed up. After many calls, it’s clear that the payment was applied to the wrong account number (not my mistake). They refused to refund the amount since the old account was in arrears (but nothing to do with me). I've never once encountered such wrong business practices as this. I've also now wasted 2 hours on the phone that I'm never going to get back.

I have been getting ridiculous bills of $250+ since I set up my most recent account with Con Ed. I live in a tiny 2-bedroom apartment where my roommate and I are rarely even home to use the electricity needed to justify that amount. I tried to get this issue resolved and then Hurricane Sandy hit. I was, like most in lower Manhattan, without power for 1 week. My bill for this period came out to a whopping $350. At this point, they are turning off my electricity and charging me another $160 fee on top. Now they tried to adjust my bill. When I moved in, my meter read 13504 and now it reads 15956. This means I should be charged for 2452 kWh. I asked Con Ed to send me a documentation of my kWh usage.

For this billing cycle, I was without power for 1 week due to hurricane Sandy and I was billed for $125.00. For the prior billing cycle, I was billed $117.00 and there were no days of power outage. ConEd told me that this cycle had more billing days. What nonsense are they telling us? Does ConEd think that we are stupid? Can Governor Cuomo please use his elected office to help protect us from greedy monopolies such as ConEd? The problem is not only LIPA; it’s also Con Ed.

Recently, we received the bill from Con Ed for the period from October 23rd, 2012 to November 26th, 2012. Due to the flooding caused by Hurricane Sandy, the power at our house was out from October 29th until November 13th. The electric bill is showing two readings - from October 23rd to November 13th (350 kWh), and from November 13th to November 26th (217 kWh). Since the power was out since October 29th, the first reading is only for 6 days. We contacted Con Ed and asked them to explain how the reading for 6 days is higher than a reading for 13 days (from November 13th to November 26th). It doesn't make any sense. We didn't receive any rational explanation from Con Ed. The last month's bill (for the whole month) was much lower than this month's bill (half a month).

Outrageous delivery charges - Con Ed charges double of the supply charge for the delivery. They provide no options to lower the bill and the explanation as to why the delivery price is so high is that the equipment belongs to Con Ed. In other words, the answer to the question is because we can. They monopolized the market and take full advantage of customers who have no other options.

I'm awake and cannot sleep due to incessant drilling which has been occurring since 12:30 and continues to go on. It's now 2am in the morning. I live in a residential street and ConEd is working directly outside my window. Furthermore, I attempted to leave a complaint with ConEd but was not able to do so on the internet or phone because they provided no means of doing so. If this is an emergency - as I would assume it would be - that should warrant such work in the middle if the night. The least ConEd could do is make an announcement on their website or automated service which once again they failed to do. I'm an extremely displeased customer who will be looking into switching providers!

I have been without heat and hot almost consecutively between the day of storm and today, 11/11/12. I've had full power restored 5 days ago only to have it go out again. This time Con Ed tells me that power will be restored on a particular day but when that day reaches, they changed the date to another date in the future. As of today, 11/11/12, Con Ed is now telling me that they do not have a date when power will be restored.

My neighborhood lost power on Monday, October 29, 2012, until November 6, 2012, a total of 9 days. During the course of the power outage, I made several calls to Con Edison inquiring when the power would be restored, which turned out to be an unsettling, upsetting, and frustrating experience. The first call I made was on October 31, 2012 where the Con Edison representative responded by saying that "I was not the only one; 5,000 customers were without power and he himself just had his power restored; however, he could not enjoy it because he had to work 24/7". I asked when the power would be restored to my neighborhood. He responded by giving me an estimate of four to ten days and suggested that I stayed with someone who has power.

On October 29th, the Pelham Gardens section of the Bronx lost power due to Hurricane Sandy. Majority of the power was restored on November 1. Unfortunately, a radius of 8 blocks has yet to be restored. This 8-block radius includes many families as well as a nursing home for the elderly (above 100 residents). We have been calling Con Ed non-stop to send someone to restore power to the rest of Pelham Gardens. The city did their portion to help, cleaning up trees at a rapid rate. Con Ed has had ample time and sufficient space to work on the damaged poles. We just discovered last night after speaking to a supervisor, that no one has been dispatched to our area. Our neighborhood has been powerless, without heat for 9 days and I suspect with the Northeastern on the way, we can expect to be powerless for more than 2 weeks. I feel it is an injustice what has been done to my neighborhood. We have simply been forgotten. We, as a neighborhood, are tired of being mistreated, feeling hopeless. We are tired of this injustice.

We live on Seton Ave in the Bronx. As of Monday, October 29th, we have not had power. Behind our house is Mount Vernon and that street was hit very hard as two poles fell from a very large tree falling on the lines. Well, they have their power on as of this past Saturday, which I am happy. There is 42 families on our street with no power since the 29th of October. We called 311 to inform them about a live line hanging 2 feet from the ground. They said we had to call 911 in which we did. 911 said to call fire department, in which we did. The fire department said there's nothing they can do but to call Con Ed. Con ed stated, "Well the tree needs to be cut first, then we can repair." The tree people came and stated Con Ed has to shut the power off first then they can cut the tree down.

Due to the storm, Valley Gas at 6937 Amboy Road Staten Island, NY has been without service. Most businesses in the area have power as of 11/4. Valley Gas Inc is not able to operate and therefore out of business. The estimated time for power to be restored is on 11/9, which will be almost 2 weeks with no power. Can Con Ed make Valley Gas a priority and get this business up and running again?

My power has been out for six days and the part that frustrates me is that there is no structural damage, just detached wires that need to be fixed. Con Edison still has not fixed them six days later. This is a neighborhood where there are children. Please send help.

Since the devastation of hurricane Sandy, many residents of the Bronx, NY has not had power. I live at ** and not have power since October 29th. I understand that it takes time for repairs, but Con Ed states that it will restore power on November 9th! There are people freezing because the boilers aren't working, no hot water and no lights. As I stated, I understand it takes time but people's health are at risk. According to Con Ed's own outage map, over 400 people in my area has no power; and to go with no hot water and heat is criminal. I truly hope Con Edison will make haste and restore power to the affected areas.

For the past 5 years, the entire Spruce Road section of Larchmont, NY has dealt with inept Con-Ed customer support. During major and sometimes minor storm over the past 5 years, this block experiences the same service problem. A transformer switch trips, cutting off electricity to 8 houses. The problem is reported and logged by CE customer service. However, not once has a CE service truck showed up to fix the problem. The only way the problem gets fixed is for one of the residents to track down a sympathetic CE field person and beg them to come fix the problem. Our most recent storm, Sandy, is another case in point. Problem logged with CE customer service on October 30th. The website says problem to be fixed by November 9th, 2012. However, much like in the past, one of the neighbors tracked a sympathetic CE field person and the nicest technician from Mississippi to come flick the switch - a process that took all of about 15 minutes.

Con Edison has been sending me bills for estimated meter readings since I moved into my new apartment in March. Last week, they called me on my cell phone and asked if they can put in a meter that can be read outside and I agreed. We made sure someone was home to let them in. I received a new bill today in the amount of $861.00 because they underestimated how much electricity we were using! I called and complained, because they never contacted me to tell me I need to let them in to read the meter or to advise they haven't been able to get into the basement (there is another tenant on the 2nd floor) to read the meter. Is this legal, that they can adjust the estimated billing and back bill me?

Con Edison is scamming customers. Con Edison has been charging exorbitant amounts of money on estimated readings. My mother has paid hundred-thousands of dollars in electrical and gas bills. She has lived in darkness her entire life. The summers for her are the worst. She suffers COPD and needs certain equipment to operate so that she can live in an apartment with purified air and air conditioning. This is not an option for her. Every summer she goes through heat stroke spells from excessive heat. My mother literally has night lights as regular lights to save energy and this alone raises her bill to $100.00+ a month. She is a disabled individual and Con Edison disregards it.

Last week, approximately October 10th or 11th, Con Edison dug up the street close to the corner of 170th Street and 77th Road, left debris everywhere (which I had to clean up) and put black tarmac over the 5 square foot hole they dug and left it that way. Today, Oct. 18th, Con Edison has outsourced the job to a company called Mecca. I just went out and inquired as to what they were doing and they will be digging up much of the street. Let's see how they leave things. About a year ago, 170th street between 77th Road and 75th Avenue was dug up in about 8 spots (each spot about 5 square feet) and they never did return to return the street to its original condition. It's a scandal that they are allowed to get away with not cleaning up after themselves properly.

I received a statement taking my family off a level billing plan for my electricity with Con Edison. I called and waited on the phone for over 50 minutes and the representative did not try to assist. She would not transfer me to anybody else, and got defensive, stating she was being yelled at. I was angry and frustrated waiting for almost an hour and not getting a response. I then tried to send 2 separate emails and the system was down. This unprofessionalism and non-concern for customers are not appreciated and I would appreciate any assistance. Thanks in advance.

I moved into a house with my late wife 3 years ago. The landlord rented it to us, utilities included. Since then, the landlord has let the house go into foreclosure (but I still live there until the bank took it over and evicted me). When I realized the landlord was losing the house, I tried to have the bill switched over to my name. That was a year and 10 months ago. Now they told me I couldn't, without a copy of the lease, which was lost when my late wife died. I have no clue where she put it and cannot get another copy from the landlord, who wants nothing to do with the property anymore. Just the other day, they came and disconnected it from the pole, shutting my electricity off completely.

The meter reader never comes to my house. We stay at home so many times on the date when the meter reader supposed to stop by, but he never knocks our door or left the card that usually left. I understand we have a sign "be aware of the dog", but the old reader used to come and we moved the dog to the back yard. Since this young man comes our way, he only read our meter only once in the last 2 years.

The representative from Con Ed is too lazy to come into the house to read the meter. Instead, she just drops the meter reading cards into the mail box all the time. Last month, she refused to come in for we opened the door too slow/late according to her even though she was at the door step and left w/o coming into the house to read the meter. Thus, I always get an estimated bill. Please improve your meter reading service. Thank you.

I am current with my Con Ed bill and that has been a struggle. Throughout this time of trying to be current has loomed the threat of a $200 deposit Con Ed is imposing. That is financially prohibitive. I can barely pay the monthly standard $150 I am usually charged for electricity and gas. To be forced to pay $200 and have that deposit kept for a year while paying the current is just impossible for me in my financial situation and will lead to my services being cut off with the deposit kept by Con Ed. At this juncture, Con Ed has said I have to pay the deposit and keep current on my bill or they will turn off my services. This is too harsh and does not seem like fair business practices.

I called to have a final meter reading on July 31. Con Ed agent said the meter reading was scheduled for August 21st. I told her that no one was coming in to the building so no power will be used. Final bill was charged $704.45 for delivery, no power used. They took this money out of a deposit on the account. After 20 years of paying hundreds of thousands of dollars for power, it is very wrong to charge for something they did not provide.

I have been running an auto shop business for the past 27 yrs. and in those 27 yrs. I have always flickered the same on and off switch at my establishment. My bill has always been between $250-$300, nothing more. Lately, for the past 6 or 7 months, my light bill has been coming up to $1,300 to $1,700 which is highly incredible due to nothing has changed on my end. It's still the same light switch in my business. The usage of light hasn't increased; it's all the same from then till now. And I am having a hard time with this.

Con Edison/ Orange & Rockland almost burned down my home - Orange and Rockland used a device called an auto sleeve on my electrical service feeding my home. An auto sleeve is like Chinese finger cuffs: As long as there is tension, the wires stay tight; but if you loosen the tension, they come apart. The service to my house does not have much tension on it. And as the cables move by the wind, they slowly lost connection. The NEC has banned the use of auto sleeve. But since a utility is not required to meet code standards, they still use them. Anything that was plugged into a wall electrical socket at the time of this sleeve failure got 220 volts across it. If I was not at home when it happened, my house could have burnt down. I had a water cooler start to burn up when it got 220 volts.

I recently moved from a large apartment into a smaller apartment within the same building. ConEd supply both apartments. For the last 2 years, my monthly bills with ConEd have averaged $60-$120 (summer/winter months). One month into the new property, I received a bill for $460. This was an automated bill because ConEd had a work stoppage. To make matters worse, I was unable to submit my own reading online because it was denied due to there being no customer history despite the fact that I was paying bills to ConEd for two years. I could not report the new reading over the phone because wait times were in excess of several hours due to the work stoppage. After several weeks, I finally was able to speak to a customer rep over the phone and they accepted my meter reading. Needless to say, I have to wait another month for the refund. My question to ConEd is what, if any, is your rationale for charging someone more than four times what you should when you have a history, you know my spending habits, you know the consumption habits of prior residents and my own consumption in a smaller property?

I paid my bill on the day it was due, August 10th, 2012, using a credit card. Today (August 14th, 2012) when I checked my bank account, I saw that Con Edison had charged me again for the bill I had already paid on the 10th. I called Con Edison this morning around 11:00 to deal with the issue. I asked to speak with a supervisor immediately and was not given one.

I made several calls to Con Ed about charges that they made to my empty apartment. I have an empty apartment, and I turn off all my appliances (I even turn off the fuse on the wall), and still I got charged for $115.59 (They wrote I used 398 kWh.) What? That doesn't make sense. I spoke with customer service twice; they said they will revise my account charges; and twice, they failed. If Customer Complaints and Con Ed say they will resolve this, are they really doing it or just saying?

Con Edison keeps charging a security deposit on our business account every time a late payment is made. We always pay on time; $905 is not a small amount. This is outrageous. We are a small business that depends on Con Edison to provide electricity. Their customer service is horrible and very unprofessional. Their charges on my bill are out of control. They are going to put us out of business with all extra fees they charge on my account. They don't seem to care. The supervisor on duty basically said there is nothing they can do for us because they have other companies to worry about! So basically, they don't care about customer satisfaction. How come no one does anything to stop them? They're a rip off!

My wife was receiving a bill every month for approximately $350.00 on a studio apartment since May of 2011. We asked Con Edison to come and investigate if somebody was stealing light several times. They sent someone over and we were told that everything was fine. Now we are temporary staying at my wife's sister's house in Bayonne, NJ for approximately three months and nobody was in the apartment consuming light. Con Edison is sending a bill of $300+. We contacted them and the response we got back was that it was a set bill. To my knowledge, the only set bill I have is my rent and cellphone number. My wife doesn't recall signing a contract with a set bill.

My mother is 96 yrs. old and has several medical problems. We requested a remote electric meter device .Con Edison claims that the cost is $3000.00 which is beyond her budget. It seems that they are reluctant to help us.

Con Edison has been overcharging my mother for electricity since 1985 where her bill would be over $300.00 for a one-bedroom apartment. She had been living without air conditioning for several years and suffering the heat waves throughout the years. My mother was hospitalized and placed on a respirator from a severe asthma attack in the early years of 2000. In 2012, I could no longer watch her suffer and decided to purchase an air conditioner for her. Her bill is rarely $70 or less. She usually pays $100.00 or more before the air conditioner and has been living in utter darkness. Con Edison was alerted numerous times and did absolutely nothing about it. My mother just turned 60 years of age, and her health is rapidly deteriorating. We are seeking legal representation and would like a lawyer to call us or contact us via e-mail or mobile number. You can ask for my daughter with the number provided in this complaint.

They absolutely do not want to make any customer happy. I have wildly varying bills with literally no explanation of why they vary so much when usage should be remaining consistent. I was told bills were correct, even though usage on the bill shows a variation of over 1,400kWh and double the kW being "delivered." How can they charge for delivery and not for actual demand?

Con Edison using strong arm and illegal tactics! This is my second experience with Con Edison. I have a small business in Queens. Two months ago, Con Edison came into my office while I was not in and told my employees that they were going to shut off the electric due to a past due bill. I was in Manhattan at the time at a customer's. My one employee called, and I asked to speak with the rep from Con Ed. He said I must pay the bill right this minute or they would shut off the electric. I explained that I was in the city and could only pay with a Visa card. They said they do not take Visa, only AmEx or MasterCard! I said I could pay with a check by phone but not till I returned to the office at 3PM. After arguing with them for several minutes, I finally got them to agree to wait till 3PM when I returned to the office.

I have lived at my residence now for about five years. My complaint is that since I have lived here, Con Edison has torn up the front of my residence and across the street at least five to six times a year and always the same two spots. This is utterly ridiculous. How does your company justify this? How can you possibly have the same problems over and over again in the same two spots? I'm so annoyed over this that I am ready to call the news about this. An investigation needs to be done.

Roadwork First Ave. 10021, April 26 - May 2012 - Con Ed and subcontractors have been doing roadwork between 72nd and 76th on First Ave. all weekend. The car traffic woke us up as they plowed over the metal sheets that weren't anchored on the 73rd and First intersection. I spoke with a friendly supervisor on Monday. He assured me that the inspector would take care of it. It never happened.

I am a superintendent here in Bayside, NY; and I manage a small building. I received a call from a Con Ed worker who said he needed access to my basement to cut the service to one of our apartments. After being suspicious that the information the Con Ed worker had about which meter to shut off was wrong, I immediately started an investigation. I found out that he was going to interrupt service to the wrong tenant. Basically, the Con Ed worker had the right tenant name, someone who died in our building a few months back, but he had the wrong apartment number.

Con Edison is charging customers, including us and our neighbors, for "the effect of variation from normal weather". We had a warm winter and used less gas, so we are getting charged a rate adjustment. Natural gas processing is falling and we are paying top dollar. We were without gas around New Year’s because they did not fix the lines correctly post Irene. It’s a terrible service - and now this. This is not right.

I am writing to you to inform you that Con Ed has denied me an account to be opened under my name after I have submitted all evidence to have service under my name. Instead, they are pushing me to pay for a Con Ed bill of nearly $3,000 which is not under my name, and which I shall not be held responsible for. A Con Ed representative has called my landlord and my landlord has confirmed everything to the Con Ed representative about my resident status and still, I am being refused service. I moved into the apartment March 1, 2012 and yet I am being denied service.

We are at the mercy of ConEd because this is the only electrical company that provides electricity to our business in Brooklyn, NY (most of downstate and 5-boroughs). I noticed that on one of our bills is a charge of $31.57 marked Adjustment, thus I did call ConEd at 212.243.3003. After 25 minutes listening to music and ConEd messages on hold and more than 15 additional minutes with representative, I was told that this is ConEd’s collection/on site representative visit to collect overdue ConEd bill charges. I asked for specifics. Then I was told by the representative that he was not able to give me a description because the computers’ down. Naturally he asked if it is OK to call me back, I said OK and did provide him with my office phone number.

On the delivery charges of the Con Edison bill, it appears we just eat whatever they bill. I went and investigated how to save and changed my supply carrier, besides being more energy efficient. However, is it just that Con Edison can tack onto the bill a delivery monthly rate adjustment stating "Adjustment for miscellaneous costs and credits, and from October through May, for the effect of variation from normal weather." Additional $22.61 added to the bill for March 2012. Someone needs to audit their billing practices. Thanks.

I am a begrudging customer of Con Ed, NY and I have had real problems reading my meter, mainly because the meter is not actually in my building. The ownership of the next building has changed hands and it has always been difficult to get access. Because of this, Con Ed has been giving me estimated billings. As a non-US citizen, I wasn't really sure how much an electric bill should be and swallowed the $120/month average bill they were sending me. Bear in mind, I live in a 1 bedroom apartment, I have no TV, no aircon, no heaters and all of my light fixtures even have energy saving light bulbs! I try to be green.

I really can't understand the ability of a company to monopolize an industry (utilities) and do whatever they want with no worries. These guys charge whatever they want and people complain to the only people they know of (you guys) and nothing gets done. They charge crazy amounts for the delivery of gas and electric and they guesstimate charges because their lazy meter readers can't ring the bell to the house. What can be done with today's modern mafia? You know what? Nothing. We are screwed - period.

I received an estimated bill from Con Ed because they were unable to read the meter in the apartment building I live in. The estimate I received was based off the prior tenant from the previous year. The bill was extremely high and when I tried to talk to a Con Ed representative, they were unhelpful and told us that there was nothing that could be done.

Con Edison is charging 150% more of the value of the gas and electricity provided in a continued scam that nobody controls. Our electricity supply of 360 KWh costs $23.72, total charges: $93.18. Our gas supply of 146 therms is $66.35, total charges: $230.44. Total supply cost is $90.07, total charges: $323.62. Who is controlling this scam? Please help all NY residents in solving this problem. Thanks.

Every time I try to submit a meter reading via the ConEd website, it says the reading's wrong because it's inconsistent with prior usage. So I have to call and speak to a rep. A rep said someone is coming to my building to read the meter and that the reader would buzz my apartment. I took the day off from work for the meter reader, and no one buzzed my apartment. I called to ask why no one came, and they said, “The reader says no one answered the buzzer.”

I moved into my apartment in November. After my first 29 days of service, I got a bill close to $300! I called them immediately, asking them to come out and read the meter again because there was obviously a problem. They adjusted the bill to $121 instead. I told them that was still high but thought that it would level itself out. I was wrong.

I am being discriminated because of a person that has the same last name as mine, who lived in the apartment before me and owe Con Edison. I am being told by Mr. Ron ** that I have to pay another person's bill in order to turn my lights on. I do not feel that that is appropriate or fair to me or my children. My resident is supposed to be used for my daycare business as well as my living arrangement. I am asking for some type of assistance in this matter please.

Con Ed periodically sends requests to me for deposits on my account. I assume this happens because I, at times, am late with payment. My bill has never been over more than $120. It is always paid within 30 days or so of the due date. Mind you, I have been a Con Ed customer for well over ten years and have never left an outstanding balance. This last time, they kept persisting with shut off notices, even when the balance was less than $100. I paid the bill off in full, and am still being asked for a deposit.

On Friday, February 24, 2012 at 5:30 AM, they opened a hole on the street and all the water was coming into our apartment because some of the sleeve pipes did not have the proper insulation. This happened on both days and on Saturday, February 25, 2012 during these two days, Con Edison was working outside because there was a high volume smell of gas so Con Edison came out to fix the problem but what they did was damaged our apartment. The linoleum, clothes, books, wall, and Christmas decoration had been damaged where the water was coming from. We would like to get reimbursed for those damages, can you please help us out or direct us to the right agency that will be paying for these damages and we estimated about $600.50 cents. What should we do? Please let us know. Someone has to pay for those damages. My mother has an oxygen machine, and she has asthma as well. Her life was in danger and Con Edison who has had us for about forty years and we never had any problems with Con Edison, but please show us how or send us the proper work to continue this claim. I would like to thank you for helping us and especially my mother.

I am being charged enormous rates from January to April. One month was over $800, and now it is $1,557.00 for a month. They are telling me that they have estimated my bill, because no one could get in to read it. My husband read it, and now it is $1,557.00. Why is this allowed to go on? It is not only me. They do this every Spring. Last year, they charged me over $2,000, because they said they had to estimate bill. Why is no one investigating them? Have they paid everyone off that can do anything? I asked a consumer advocate to look into this, and his office acted like I was bothering them. How long is it going to take, before someone checks them?

I have received bill information from last year where shows the exorbitant amount of $5,415.93 paid to coned. A family of four in a house cannot use so much electricity or gas. An 82 year old that stays at home does not use so much gas or electricity either. I received my bill today and I just realized that my supply charges are $132.55 for electricity and delivery charges are $291.80 plus taxes totals a whooping amount of $441.32. Plus, gas supply charges of $77.45 delivery charges $149.43 plus taxes totals $235.96. Totaling $676.67 for one month! Not even a business can afford this exorbitant amount when you are not even consuming but paying coned for servicing? Please help us! Thank you.

My case number is **. I received a call from Con Edison's corporate office on Friday, July 29, 2011. I spoke with two individuals: Ms. ** and Ms. **. The following was stated: I could only receive one month credit for being overcharged because the complaint had just been received (Ms. **). I stated this was unacceptable and I requested to speak to someone else. Ms. ** (spelling may not be correct), manager, came on the line. She stated as per the Public Service Commission, I could only receive up to two years or reimbursement for the overcharges. This is PSC's law due to a previous case. She could send me a copy of the law. I needed to prove that I was overcharged.

I had my electricity shut off, though I told them one week before that they were going to be paid through a state service. Then when they turned the electric on again, I received a bill. It showed my electric usage in a bar graph and my gas usage in a bar graft and charges. I have a gas meter in my apartment. No one came into my apartment to read gas charges. I use no gas; my gas has been shut off for years. Yet, they provided a fraudulent bar graph that they say indicated my gas usage.

Con Ed does not show the ESCO charges on their website but only costs for the month. If one uses an ESCO, it then requires a customer to obtain a paper bill. On the first page of the bill, it shows "total amount due" and that is still incorrect. The second page shows the ESCO charges but nowhere are they together. If on budget billing, one doesn't have a clue until the end of the period and the customer is stuck with a huge charge that was totally unexpected. The website should show the total bill on a monthly basis and not just Con Ed's. The first response is to cancel the ESCO (which I assume is Con Ed's reasoning as to why it does it that way). I almost did so and then realized that I would be playing into their hands.

I am sick and tired of Con Edison threatening me to shut off my power. I am a disabled person, and due to some financial problems few months ago, I was unable to pay for my Con Edison bill in time for 2 months, and they took me out of their level payment. Now, they want me to make a deposit of $100.00. Why? I have to pay my electric bill anyway. I denied to make a deposit. This is just a way to take money out people's pockets.

For the last several months, Con Ed has sent letters threatening to shut off of electric and gas service to my house. Con Ed has demanded and received an amount of several hundred dollars for a deposit to my account. Nevertheless, Con Ed continues to send me Final Turn Off Notices every month. As a senior citizen, I believe that Con Ed, as a public utility, is taking advantage of their monopoly status and is harassing me and my family and they should be fined for harassment.

The power for the basement furnace went out at about 9 am. The owner and his *** son-in-law don't like to give the bill until last minute or shutoff happens. They first claim that Con Ed was contacted and they would show up sometime within an eight-hour period from 9 am. Then no one was there by 7 pm. I then called the owner and he claimed that they said a service tech was arriving by 8 pm. It's now 9 pm, still no one, no heat. Also, I can't figure out if they would come this late. There is no way to check on internet the hours of operation for them.

I owe a great deal of money to Con Ed. My granddaughter lives with me and is on life support equipment. I am trying to negotiate a payment plan with Con Ed but they will not enter into a plan unless I give them $3200 which I do not have. I offered $500 but they wouldn’t take it. I have been paying my monthly bills for some time but the overdue amount keeps climbing. I cannot be disconnected. I am not eligible for HEAP. How can I get a payment plan going that I can manage?

Con Edison contracted Precision Pipeline Solutions to exchange the natural gas meters in the above address. Precision did not following the protocol of "bottling" the building to prevent a loss of integrity of gas in the system. As a result of the loss of integrity, Con Ed shut down my line. The Board of Directors contracted Tee Are Plumbing to correct the gas leaks, which took twenty five (25) days before my gas was restored.

My husband and I just bought a new home in Astoria. We upgraded our plumbing and electric lines for over $20,000 expenses. Peter **** approved the plumbing and electric lines. This process took approximately 5 weeks. The water heater is now on. Unfortunately, Con Ed overhead crew either does not show up or cancels due to bad weather therefore we do not have full electric power. We have not been able to get Con Ed to assist thru ****. Peter **** does not reply and Ms. **** at **** does not answer the phone and Ms. **** at **** does not return calls. So what do we do now?

Social Security Income - $1059. Con Ed refused to acknowledge the financial statement form that proves hardship. I am disabled and need electricity for heat and cooking. The gas in the apartment was not turned on because I can't afford it. As of today, 12/20/11, I spoke with Con Ed rep and I am denied again an affordable agreement.

In October, I rented a studio apartment in the same building where I have lived with my boyfriend in a 1 bedroom for 4 years. I just wanted the opportunity to have my own space if I needed it. Heat and hot water is included in the rent. I called ConEd, but they never sent me a bill the first month. Then I got a bill that said no amount due for electricity charges, but $205 due for a deposit because they couldn't verify my information. I called them and they said it was all taken care of and to disregard the deposit. I'm still waiting for a bill at this point. Then I get another letter in the mail saying that the power will be disconnected if I don't pay the deposit. I called again and they told me that the letter crossed with my conversation to their representative to just disregard it.

I am trying to get the power turned on in a newly-rented apartment but DTE will not do so because of someone else who lived there before me. My landlord has done everything they have asked of her but there was still no power. When I called, I was hung up on and was told that they don't want to hear what I have to say. I owe them nothing, and I have been trying to work with them for over six weeks now. I can prove that I never lived there and I am not the one who stole anything from them. I have always paid my bill so I feel that there is no reason for them to treat me and my stepmother the way they have. She sometimes have to call for me because I work 10 hours a day. I would love to know my rights and I need an advise on what to do. I am not going to give up because I feel that this is not right. Please help.

I am being charged fees for delivery in excess of fees for supply (actual usage). In addition to the charge of about $.10 per Kwh, I am being charged an additional $.10+ per Kwh plus several other fixed fees for the delivery of my electricity. This service fee is unreasonably high, compared to any other energy supplier in this country.

Last month my bill was $56.62. The ESCO supply charges for 32 days was $17.49. Con Ed charged me $37.55 for delivery of the $17.49 worth of electricity. How can this possibly be legal? Why am I being penalized for reducing my electricity consumption and carbon foot print?

I have received 3 calls from ConEdison offering me a rebate on my bill. Each time, I ask them to send me something via email or to take me off the list. During my last call, with a customer service agent named Karen, I said I wasn't interested and wanted to be taken off their list. Her response was, "Why wouldn't you want a rebate?" And I replied, "That isn't your business. You are calling me at my place of work and I've now asked 3 times to be taken off your calling list." But she didn't let me finish my sentence and started raising her voice at me saying, "We don't send this in writing so you either take it over the phone or you don't get it."

Con Ed tried to stick me with the bill from an apartment I was renting. The electricity was used by the tenant. Con Ed tried their usual "it is your fault" spin. But they are regulated by the Public Service Commission of NYS. I noted that they, Con Ed, has to show proof that I opened that tenant's account to be held liable (which I didn't) as required by the Public Service Commission regulations. Formal complaints and hearings dealing with public utility disputes can be lodged and requested online.

I have experienced a nightmare with Con Edison. They shut off the electricity service. After following the requirements such as getting a licensed electrician to make new installations to restore the service, Con Edison does not do anything. I am a 70-year-old woman and 2 of my tenants and I do not have electrical service since August 24, 2011. I am scared because the winter or cold weather is very close. Now, Con Edison sent me a bill of $25000 to restore the service. I am desperate. I do not know what to do or where to go. Please advise.

My electric bill has doubled since 2009. In 2009, I tried to straighten this out with Con Ed but had given up. I have electric bills over the last few months for my one bedroom apartment that are higher than the warehouse I work at. I asked for someone to come and make sure my meter is hooked up only to my apartment or to make sure the electronic readings are accurate. They said because my usage is consistent with last year they can't send someone out. How will I find out if my electric meter is functioning properly in my apartment if Con Edison won't send someone out? They have added a $280 deposit on my bill and I have a disconnection notice in four days. They offered me a payment plan to pay off this high bill that I am questioning.

Con Ed advised my contractor where to put the "sleeve" to bring in additional gas and electric line for my building at **, New York City, NY 10027. I paid my contractor $900 for this dig. After many phone calls and no shows, Con Ed came to inspect the sleeve and said it was unacceptable and had to be moved. This was after they told us where to dig. At a considerable cost to me, I had a hole re-dug as I am losing money not being able to rent apartments.

Over the last few months, Con Edison was charging me for an incorrect meter. When I first moved into my apartment, the meter assigned to me was not for my apartment. Even after I asked, the meter reader assured me that the meter assigned to me was correct. After I received the first bill, I called Con Edison to confirm the correct charges, I was again assured that it was correct. I again called to confirm and was told for the third time it was correct. Now 4 months later, I was hit with a huge bill. How can I fight this?

I recently received a bill from Consolidated Edison for more than $4,800. The charge was backdated from September 2005 to the present. Apparently, although I had believed I was paying my bill monthly and in good faith, the utility says that I have not and that I should have been reading my monthly bill to determine that I was not being properly charged.

I fell behind about three months on my light bill. I sent in partial payments to try and keep up until I could pay whatever pass due and current amount owed. I've finally got my current bill, but now, Con Ed insists that I owe them some sort of late pay installment that I did not agree to. And even if I attempted to try and pay my due amount, I will still be late because of the fee. I spoke to Con Ed customer service, but to no avail. So, I am still being charged late fees for electric use when I'm paying in full for current use. No one explained to me what this installment money is for. Does it pay my current bill if I miss a monthly payment? If I'm paid interest on the amount, don't the late charge fee cancel out any earned interest and more? I get the feeling that Con Ed wants its customers to stay in arrears. All that I asked is to give me a chance. I'm paying my bill on time now and if I fall behind then disconnect service, not disconnect if I don't pay an installment fee (for what?). Can I or should I seek legal help?

We live in a condo complex in Ossining, N.Y. Deerfield Condominiums and our entrance has been without power for over a month now. Con Ed has only been here one time and nothing was done to restore the power. We have elderly and handicapped residents who are in jeapardy because there is no lighting at the entrance. This is a potential serious problem in the event that emergency responders need to locate us in the event of fire, ambulance, or for police assistance. Your attention in this matter is needed as soon as possible.

Last month my gas delivery was $16 and this month it is more than doubled. I did not use my stove more. I make a cup of tea each morning and cook, maybe one meal a week. How can I be paying over $40 for gas every month!? How do I end up paying $68 for delivery alone when my charges are $18? These delivery charges are outrageous!

I called Con Ed last week due to a higher bill than normal. My bill is normally $34.00 every month and the one I got was $200.00. I spoke with Con Ed customer service and they told me that it was an estimated bill due to hurricane Irene; no one could come out. I made an appointment for someone to come out Monday to read the meter. Someone did came and two days later, I checked the reading again with Con Ed and the bill now reads $900.00.

They continue to call. They told me that they work for and are part of Con Edison and National Grid. They are misrepresenting themselves, plus they called me about three times in one week, after I repeatedly told them to take me off their calling list. They lie; they said that they are not selling anything, but they asked for my account numbers. They are misleading, and this really needs to be looked into. The calls are invasive at all times of the day and night, and I am on a no calling list.

It's been three weeks now since I've applied for a meter and I've been given the run around to get this. I have contacted Con Edison every other day only to be given stories and broken promises. I've spoken with a customer supervisor, Mr. Casey, and he's of no help to resolve the issue.

They sent me a bill for gas again. I had gas cut off years ago. I reported this 20 times to them. I have reported this to you 3 times. It gets resolved and then it creeps back into my bill every 6 months. I spent 2 hours on the web. Please resolve this once and for all, and get them to promise to stop.

I called Con Ed to have the bill switched over to my name as of 8/1/11. They accidentally switched it as 1/29/11 and have sent me a bill for $2,396.97. I called them and tried to resolve but they said that I told them 1/29/11. I told them that it was a mistake but they won't honor and not change the bill back to 8/1/11 and was saying that I owe them the $2,396.97. They actually recommended that I go to the previous tenant and get the money back then pay them.

In February, of this year, I lost power in parts of my home. I called Con Ed and they came the next day to restore power. They said I have a broken meter and that they gave me temporary power until they would come to repair my meter. What they failed to tell me is that I didn't have any 220 power. I discovered that on my own when I tried to power my air conditioning. Now I'm facing a summer without A/C. I've called them a number of times before my discovery and they told me that everything is normal except I don't have a meter reading. Now that I've been calling everyday telling them I don't have power for my AC, they tell me I have to wait 1-2 business days to get a call about an appointment! I waited 3 days, nothing.

In June 2009, an AMR (automatic reading) electric meter was placed on my house by Con Edison - the local electric utility. It took a year for me to realize that the pulsed radiation coming from the meter was making me very sick. The symptoms were extreme agitation, heart palpitations, nausea, nightmares, terrible ear buzzing, shaking, fingers tingling, fitful sleeping, memory loss, etc. I thought that I was developing some sort of Alzheimer's disease. I realized I felt better outside and I began to be suspicious that something in my house might be making me sick. My electrician and I realized that the symptoms coincided with the installation of the digital electric meter (I have been documenting this whole thing for over a year now). At my insistence and with a doctor's note, Con Ed removed the meter and replaced it with an analog meter. The worst of my symptoms were relieved. But I have been left with sensitivity to electrical appliances, especially wireless equipment.

I have been monitoring my electric usage. The person who reads out meter in my location is inconsistent and they randomly read the meter. We have a coffee shop downstairs and dry cleaners, there is always access to the meters every weekday. Now my bill is an astronomical fee and I am afraid to even run an air conditioner in the summer months. I feel the smug attitude of the customer service person was that the consumer is at Con Edison's mercy, and we do not have a choice to not be overcharged by this mercenary that is abusing the consumer during these tough economical times. They are taking advantage like the oil companies.

I cannot seem to get out of poverty due to this utility company. I go to school full time as an Economics major. I work as a childcare provider and have suffered from hardships all my life. I only have one 13-year old child. I had always paid my utility bills on time through authorizing direct deposit. I had a 2 bedroom at the time and my bills weren't that high. The landlord that owned the building disappeared and us tenants were left with no heat and hot water until the investigation by 311 was done proving that Con Edison had no access to the boiler room and was charging us even more than ever for using lots of gas to heat our houses.

For years Con Edison has been collecting taxes, fees and surcharges for New York, NY and Mount Vernon, NY and including them in their delivery charges. Then, they tax the final figure. This is a tax on a tax! When I called and complained, I was told that there was nothing they could do about it as they were only doing what the State told them to do. I said this was illegal. Again, they said that was the way it was and they couldn't help me. Having dealt with Con Ed before, I expected nothing less. Is there anything I can do about this and have others complained? Any help will be greatly appreciated.

My wife and I have been living at the above address for the past seven (7) years, and we have been getting notices from the con-ed, saying they are going to terminate the service because they need to get in the building and there is intercom in the building. They justify that they need to read the meter, and no one ever comes. They only have been to the apartment just twice (2) in the years we have been there. We continue to receive these notices. Is there anything you can do for us?

Con Edison over charges its customers illegally because it is a monopoly. It promises to read meters for confirmation but it never does and worse, it lies that it does. A class action legal proceeding is needed to prevent further damages to consumers and the population in general.

After closing my account and the apartment I rented, I was being billed for a deposit in which I am no longer liable for since I moved. I have been sending them proof that I no longer live there but they still insisted on the payment. They are now sending me to a collection agency for payment on my final bill with deposit included - after I informed them numerous times that I do not live there anymore.

Upon receipt of July 2010 bill, stating now money was due. Upon receipt of August bill amount due on bill $764.58 I compared usage 2008 as such apply 1,110 kwh@13.9523/kwh (the year 2009 I was hospitalized). Now for 2010 supply 970kwh @ 13.3247kwh 137.15 I am a senior citizen of 82 with a heart condition and use of needed oxygen, living on a fixed income. I am shocked and angry to receive this bill. Please investigate this matter. I was on a budget plan and this does not fit into my budget at all!

Upon receipt of July 2010 bill, it stated now money was due. Upon receipt of August bill, the amount due on bill was $764.58. I compared the usage in 2008 as such supply 1,110 kwh at 13.9523/kwh. In the year 2009, I was hospitalized. Now for 2010 supply, it’s 970kwh at 13.3247kwh, 137.15. I am a senior citizen of 82 with a heart condition and use of needed oxygen. I am living on a fixed income. I am shocked and angry to receive this bill. Please investigate this matter. I was on a budget plan and this does not fit into my budget at all!

The last bill due to be paid by me amounted to $275.51 and I was shocked so I complained and Mr.** checked and apologized for overcharging and adjusted my account to $173.44. When I received their amended bill for the same period July 12 to Aug.2010, the bill showed $79.65. I believe that I may have been overcharged in the past whereby I just paid. Can you kindly look into this matter?

My electric bill is going up and up. Those peoples from Con Edison make your bill higher and every time you call, they either say it is an estimate or they are charging you the prior month because the meter was not read. I live in the Bronx in a one-bedroom apt. My apt. is completely empty, I work all day. The only thing plugged is the TV and the fridge. I've been living like that since January when I moved in. he bill started in $35. Now, out of nowhere I am paying $170. Like I said, nothing has changed. I haven't bought anything electronic or "pluggable". Con Ed. is ripping people off in New York.

I find that the Con Edison Company of NY is the most ridiculous company that has full control of the market. The government should absolutely split it up or be as tough as possible on harassment. I had received a letter dated August 18th that my account has a past due balance of $434.70 plus a deposit of $165.00, and the account will be turned off if it’s not received by August 26th. The facts are that I mailed a check of my full balance on my previous bill for $295.36 on August 12th. They only deposited on the 23rd (obviously just to have a reason to take a deposit).

I have had issues with Con Ed for years. Because the meter, which is in my landlords basement, wasn't readily accessible and he was being uncooperative about giving the reader access (I found out that they hadn't read for 2 years). I, the renter, received threats of discontinued service and request for an outrageous deposit. When I continuously explained that I rented and had no control over giving them access, the CRP continues to "harass" me. I spoke with my landlord a number of times and he told me that a) they never make appointments that are convenient to him b) he calls in a reading every month.

I reside in my mother’s 2 family home on the 2nd floor (my aunt lives on the 1st floor.) We have 2 separate Con Ed bills. Sometime in 2009, I contacted Con Ed to ask what my family (aunt included) was doing wrong that we have a combined monthly bill of nearly $1000.00, and was there any energy tips they could give us. Later an inspector came to our home and looked at the meters and stated that he knew what the problem was and that Con Ed would contact me shortly. Weeks later, my mom and I both received a letter stating that I (we) had a shared meter situation and that my mom had to correct the problem or get fined.

My electricity build keeps going up and they keep telling me that they do an estimate before reading my actual meter. I also brought up that they should send someone to come and read the meter and I was told by them that they did send someone out when this is not the case. I need a new meter given it is very old, and I really think that it is not fair that they do an estimate before reading the actual meter. I hope someone can look into this and contact me to see what I can do.

The entire building of 3 apartments are having problems with the lights that are dimmed, the fans run extremely slow, air conditioners not working and TV turned off as well. The fridge has to be set at a higher temperature for the food in the freezer to freeze and microwaves do not heat food.

I don't understand, I paid for the month of July and now I am being dunned for over $95. How can that be and why the discrepancy in amounts? Kindly advise.

However they told me if I could provide a lease with both our names on it, they would help me.

I am one example of 18,976,475 Americans who lives in NY state and have no choice but to only pay my con Edison bill. I have my electricity usage 720 KWh which cost $74.97, my delivery charges and fees $129.44, the total bill $204.14 which is a very small amount compared to others. My complaint is this: did they use NASA to deliver for them from the moon? Why all this rip off for Americans? And, which court can stop them from charging whatever they want to charge?

I was on the budget with Con Edison for over two years, the bills on the budget were very high. I called and asked if someone can come check the meter, and was refused. They told me I had to hire a private electrician or do my own self check. I am not an electrician to do that, nor do we have the funds to hire an electrician. I stopped the budget plan this month. Con Edison has a monopoly on the energy rates.

I have been paying Con Ed twice each month. I am signed up with automatic pay, but was unaware that MyCheckFree has also been paying them for several months. I contacted Con Ed to discuss this matter and was told that they could only reimburse me for the last payment, but not for the overpayment of the last year. I had actually contacted them several months ago about this same issue. I was not informed until today why they have been paid twice each month. I believe they should credit my account for all of the overpayment which comes to several hundreds of dollars. They refused. What recourse do I have?

The last couple of years since I’m victim by identify theft I was busy with a fraud case against my house. In the mean time, all the company, such as Con Edison, are all taking advantage of me. When I had my whole family living with me plus I had lot of tenants in my house, I didn’t got a Con Edison bill that’s so high. My family left from my house. Almost 2 years after that I put my second floor account in my name again, plus the first floor which is always in my name. By the way, this is my own house which is two-family house. Since tenants give me so much hurt time, now I am using the basement to first floor and the second floor.

I've had many problems with Con Ed for over a year now. I live off of social services and go through financial hardships as many people do. I was backed up on my bills for a while making payment arrangements with them, but it was still hard to catch up. The more payments I send the higher my bill would go so finally my utility's got turned off. They claimed I owed over $2,000 dollars. I called Con Ed and the person I spoke to told me I was no longer eligible for payment plans and had to pay the full amount owed.

I had financial struggles for time and during that time my con-ed bill piled up. This happened over a 2 to 3 year period. I tried to put the service in my name but they kept saying a lease was needed. They sent no bills for over two years and then they sent bills for over $4000.00. Since then they have added late fees and adjustments for over $2500.00. And because the house is a two family, they are treating the account as commercial. They won’t give a realistic payment plan and continue to pile up the bill. They have been paid over $6000.00 but there is still no end in sight. They lie about trying to read the meter. Con ed is only concerned with profit and does not care about the people they rip off to get profit. It is the only option in NYC and that gives them a license to charge whatever they want. I have a baby girl in the home and cannot have them put her health at risk in this hot weather. They would not suffer financially by actually trying to help people pay their bill.

I made a payment arrangement about one and a half weeks ago with Mr. ** to pay $150 by the end of business day on June 17th and to pay another $290 within 10 days of that payment. On the morning of June 17th, Con Edison turned off my electric service and when I called, they said they couldn't keep the current payment arrangements and wanted $1800 to turn it back on. I have been without electricity for a week and a half. They did not even give me a chance to make the payment that day before they turned it off. Mr. ** had given me 10 days to make a $440 deposit and they did not stick to the terms of this agreement they made with me over the phone. I don't know what to do now. Please help me.

I had a heart failure and heart attack in 2003. I've been struggling with my health and I have an implanted cardiac device, pacemaker and defibrillator. My only source of income is my SSI, $761.00, and I have to pay all my bills and rent. I was enrolled in the Con Ed Life Support Equipment Program because of my heart monitor and Con Ed was not supposed to cut my service if I was late in payment. I have been in and out of the hospital in the recent weeks and Thursday, June 17, 2010, I got home from having another heart episode where I spent 3 days in emergency. I got home and my electricity was cut off. I called Con Ed, they said the renewal papers from my doctor were outdated and I had to fax them.

I moved in my apartment in 2008. I was with my boyfriend and son. My boyfriend put the lights in his name. My landlord is never around and Con Ed never rings my bell to read meters. About in 2009, me and my boyfriend broke up. I had his Con Ed bill which were estimated. It came out to $2,707.10. I get turn off notices all the time. I got to Con Edison to tell them he no longer lived here. They told me to bring my lease in which his name is nowhere on the lease. They told me I was responsible for the bill. I live on public assistance $130 every two weeks. I told Con Ed my issue. They said it's nothing they can do. I think it's so unfair how Con Ed can estimate going back a year. How is that possible? They need to take that balance off my address if he's not proved to live here no more. This is so stressful. I have a medical condition and a 5 year old son whom they will remove from my house if I have no light. Please if someone is out there to help, please feel free to call.

I received bills from Con Edison during 2009 - 2010. I did not know that the bills were estimated. This month I received a bill telling me I owed $1,900.00. Every bill I paid was just estimated. If I knew my bills were estimated, I would have set up an appointment with Con Edison to read my meter. The meter was not read for a year. I called and spoke to a supervisor, and all he could tell me was that Con Edison sent two letters to the landlord who lives at another address. I am sorry, that isn't good enough. I collect SSD and live on a low budget. Even with a payment plan, I can not afford to pay this bill on a payment plan. If Con Edison would have contacted me a year ago and read my meter, I would have been more careful with my electric heater in the winter, and in the summer, my air conditioners. I don't know how I will be able to pay my bill each month.

I have been given a disconnection notice based on a billing address in which I've never lived. I have previously complained to Con Edison about this and they told me that they would disconnect the service from that address, but failed to inform me that they will transfer the balance from the unknown account would be transferred to my current bill. I have continued to make the payments for my bill and I have also submitted all requested payments and have my records to show that I have made my payments on a monthly basis. It is unclear to me as to why Con Edison is requesting a 235 dollar security deposit from me in order to avoid a disconnection notice. I will appreciate your assistance in this matter in having Con Edison revoke this notice and any other future harassment. I will attempt to take it further based on your response.

This is my 4th complaint and I will submit a new form every single month until I feel that I, as well as the people of New York, are treated fairly on this issue now as all the others. The massive high fees that Con Edison charges is way above even doubled the amount of the actual electricity charge. I am unemployed and I have little income. I pay Con Edison $100 a month because that's all I can afford. This $100 is only for electricity. I do not pay for gas.

On May 29th, 2008, the water main in my house had burst. At the same time, Con Edison was doing road/electrical work near my house. An inspector from the Bureau of Water and Sewer Operations of the Department of Environmental Protection came and inspected the problem, then issued us a Three-Day Notice and told us that we had to hire a licensed plumber to install new pipes for the water main within three days. After a thorough inspection by a licensed plumber, Liberty Water & Sewer, LLC, it was concluded that the bursting of the water main was the direct result of an electrical leakage, due to Con Edison's road/electrical work done outside my house, which had caused the pipes to oxidize and burst. The total cost for the service rendered by Liberty Water & Sewer, LLC, was $3,800.

On 03-13-10, a windstorm knocked out our electrical power and it was not restored until 03-17-10. I have 2 refrigerators which contained perishables that spoiled; cheese, yogurt, eggs, meat and fish that was defrosting, eggs, ice-cream, cold cuts, mayonnaise, juice and bread. Mind you, these items were not recently purchased.

Con Ed can't seem to gain access to my basement because they are having a problem with my landlord. Since they can't read my meter, they keep sending me estimate bill and it keeps getting higher and higher. I keep trying to explain to Con Ed that I don't cook and I really was never even in the apartment so the bill that they keep guessing is way more then my bill would be. They keep telling me that if I don't pay the estimate bill, they are going to shut my services. Con Ed also wants me to do their job. They are telling me to go down in the basement and read the meter. I don't think Con Ed should be able to bully people around like this.

On December 17, 2009, I received formal notice that a Con Ed. inspector found the gas meter at the above location failed to register accurate gas usage in my home. The notice also stated the inspector's findings occurred on November 20, 2009. According to the statement, the gas usage had not been accurate from March 7, 2007 to November 20, 2009. The meter has since been repaired. I was billed $3,261.70 for past usage. I have since received an additional notice on March 4, 2010. This statement reads the meter failed to register gas usage from November 20, 2009 to December 10, 2009. Con. Ed. has since added an additional $95.57 to the above charge bringing the final amount to $3,357.27 due immediately.

The utility company was looting me for several years with virtual bills (which in their language is estimated bills). Few years back ref to a ConEd letter, I opted to get services through some other companies that assured me of getting at least 10% savings of each months bills. The meter reader never took the readings on a regular basis. That lead them to bill me with the estimated bills. This kind of bills are not relevant to each other for the way they were reading the meter. Questioning the situation, the response was quick and simple, (maybe the meter ran over).

We opened our business April, 2008. We have been paying our electric bills every month and have just received a bill for 19,000 for an error that con-ed says they made on our multiplier #. The said that they had an incorrect meter constant that went to 12 from 1. They are now trying to collect this 19,000. Please help us with any information. We feel that this is an injustice and we have all our past bills, statements and checks pertaining to this account. Thank you!

As I am President of my coop which resides on 38th between Madison and Park Ave, I wrote to NYCDDC, Feb 3rd, 2010, of a recent situation. Their workforce is responsible for the recent mess seen in the Murray Hill area. Gravel continues to be spilled all over the neighboring area, 36-40th Madison-Park. Cars/trucks are spraying the gravel all over the streets which have caused havoc for street walkers, dogs, senior citizens, etc. For ex: we have senior citizens that reside in our building and they recently complained of almost spraining their ankles on losing their footing. The gravel has been brought into our building and has also damaged our lobby carpet. I can send you pictures if you wish.

Complaint #1: I have used the automated system for paying our bill for years. We share the payments in our apartment so I call in two checking account payments a month. In December 2009, I paid the bill as usual, entering the account numbers, routing numbers, etc and checking them when they read it back to verify it. They gave me two confirmation numbers as usual. Two weeks later, one of us got a letter saying that the account number was not going through.

Four years ago, I bought a car wash business in Bronx. Con Edison asked for a deposit of $2,345.00. I paid it. Then, after 4 years, I sold my business on Dec 1, 2009. They sent me a letter stating that they owe me $2,750.00. Now, it's been 3 months and I am still waiting for my check. I call them up everyday and they say it will be for 2 more weeks. I am tired of this.

I have been living in the current residence since 2002. It is a one family house. I received a bill for electricity and gas consumption for $750 for the last month. Even in severe winter months, I never received a bill for such a big amount. During the billing period, one of my two heaters was not working for two weeks. Shocked, I called Con Ed and spoke with the customer service agent. He was rude on the phone and said that meters were checked, they were working, and I consumed both electricity and gas.

I moved into my new apartment in July and immediately noticed how high my energy bills were in comparison to my old ones, despite having lived really close. My apartment is not big, but it is in a nice area of town. I do not have ceiling lights, only various lamps, and I don't have many electronics. Last month, I was here for less than two days of the month, and received a bill for $164. In the month that I was here full time and used my lights, etc., I got a bill for $700. I checked my meter, hoping that maybe, accidentally, a neighbor was using my electricity, which would explain it--nope.

I moved from a two story three bed room apartment with a Con Ed bill of maybe $60 a month. There were three computer on and lights on 24/7. I moved into a two bedroom apt in which one bedroom is used as storage and has nothing plugged in or turned on ever. I am gone most of the day with all lights off just a fridge plugged in. I was gone for two weeks in the month of November and two and a half weeks in December. Yet my bills keep getting higher? I had a $98 bill. They claimed I used 314 KW of electricity when the two story three bedroom with massive amounts of stuff left on used 154kw? This doesn't add up. And Con Ed has done nothing about it. Their only response is to have someone come out for $19--no way.

I am a resident of Inwood in Manhattan. I was away from my residence during the Thanksgiving holiday for one week, the later part of November. During the time that I was away, there was no energy or gas consumption in my residence except for the refrigerator that was left on. I returned and received a November bill to pay $145.98. I called Con Edison and requested to have a second meter reading and to be given an explanation for this unusually high bill. What happened was that I was charged a fee of $19.00 for the Con Ed person to read the meter a second time.

Add my complaint to the book of complaints. I still do not know why my electric bill is twice of anyone I have talked to for over two years now. The reason I don't know why is because Com Ed will not do anything to assist me in finding the problem. The worst part is they are very rude and on the phone. Don't dare ask to speak to a manager or you will get a voice mail promising a call back in 3 days that will never come. If you call back and wait on hold again and leave another message, you might get a call back within a week. Their answer: "we are very busy."

I received a bill from Con Edison stating that I owe them $1237.97 for October 2009. I could not understand why I had received such an expensive bill. I have been paying my bills on time and in the full amount. I called Con Edison to figure out the problem. My bill is typically about $150 per month. They agreed it was rather high and said they would come to read the meter again. I live in a one-bedroom apartment in a building. There is no way my light bill is over $1,000. It's disgraceful to try and charge me again for months that I have been paying under their own estimates. They sent someone over and sent me a letter stating the meter was read correctly; I believe otherwise. Either my meter was tampered with or broken. How can I resolve this situation? Thank you for your time and I would appreciate a resolution to this ridiculous balance on my electric account.

Con Edison discovered a leaking gas line to my home. When excavating the street to access the gas main line, they damaged my water service, because the company they used marked the underground utilities incorrectly. Con Edison's on-site supervisor admitted on more than one occasion that the water service was damaged by their work.

My recent bill is 10 times higher than what it should have been. I was told that the meter was read and I should unplug everything in the apartment, then read the meter. They will not send anyone to verify that the meter is hooked up to only my apartment. This is not the first time that we have been overcharged by Con Ed. My account number is ** and is registered to John ** at **, which is our billing address.

I was out of town for 3 weeks in June of this year (20 days). The apartment was locked up and everything turned off, except the fridge, which I turned way down. No one was in there. My Con Ed bill for June was higher than for May ($95.07). In addition, when I called to complain, they said they would send someone out to check the meter at an additional charge of $19.00. I said okay because I knew I was right. They told me the reading was correct. I know it was not. I have no recourse.

After living on my own for many years, I recently moved into a small two-BR apt. after having my electricity turned off a couple of times because our landlord hadn't paid off a $3000 bill. I finally transferred the bill to my name. On average, in the past, monthly, I would pay about 80 bucks during the summer. My first bill was for 15 days and the amount was $115. I was shocked and I called them up right away. We finally realized that they were billing me for the wrong meter. When the problem was finally amended, I received a 2nd bill for 30 days for a total of $320! I'm not sure what's going on but they won't let me talk to a supervisor and won't tell me anything about what's going on. I know a little bit about electricity and there absolutely is no way that I'm using as much electricity as they say I am. Please help me! My roommate lost his job and mine has a low income. There's no way I can afford rent, gas and electricity when they are screwing me like this.

Con Edison was doing work in my area. They insisted to do some minor work on my property with my lawn and concrete and promised it would be as good as new. Con Edison jack hammered and broke my entire yard from the curb straight down to my patio. In the process, they jumped over my fence and cut and butchered 13 trees to the point that the branches were cut from the floor up 5 ft. high. These trees provided privacy and safety. Years ago, a man called my child over to the fence which alarmed me. Since then, I made sure that my trees provided shade and cover so no one could put their head or hands to grab my children. Con Edison sent someone today who stated they don't know what to do or when anything will be done. I am so upset, angry and frustrated with Con Ed. I got conned.

I've been on a level payment plan for a year paying $363.00 monthly. Two months ago, they asked for an additional payment of $780.00. Now the latest bill, they want $1,227.04 payable immediately. If I do not pay, they will turn off my service according to the bill; and I also have to pay them an additional $935 to reinstall my service. Something has to be done with this company. The bills are getting higher and higher every minute of every day. I feel that all companies, Verizon, Con Edison, National Grid, etc. are trying to squeeze the life out of people. It's a monopoly that must be stopped. Every month, bills get higher and higher with no justice.

I am constantly getting estimated bills, and when I get my bill, it is over $300. When I really looked at my bill, they are charging me delivery charges. They determine the delivery charges according to my bill. If my bill is $93, the delivery charge is $120. After taxes and everything, my bill is $207, $263, etc. I can't afford this, what can I do? I had to get payment plans, and when I think I am finished, they come up with some other bill that I am supposed to owe. I have never seen anything like it before in my life.

I, and actually we, have a problem for many years of overcharge by Con Edison electric company in NY. This company charges us hugely for supplying us with electricity. When the oil was around $150/barrel in Summer of 2008, Con Edison charged us about 20 cents/kwh which is huge. I know Con Edison generates electricity using gas, oil and other sources. The prices of gas and oil went down a lot. The price of a barrel of oil went down to be in the $30 and Con Edison is still charging us a lot. I noticed Con Edison charged me for the period December 8, 2008 to Jan. 8, 2009 at $11.1034/kwh. I called Con Edison representatives at 888-752-6633, 212-243-1900, 212-460-4600 and then 800-342-3377. They all said Con Edison charges market price but no one was able to tell me what is market price.

I have been getting extremely high electric bills. I was charged $43.76 for only 3 days of electricity, and I hadn't even moved into my apartment yet. The next bill I received was for $861.22 for 30 days. I live in a two bedroom apartment, did not keep air conditioning on at all times nor in all rooms, and ran the dishwasher once a week. I called ConEdison 4 times and was told to unplug everything and check the meter to see if someone was stealing electricity from me. I did that and the meter stopped. They then told me that a specialist was going to call me. Haven't heard from the specialist yet. Everyone I spoke to on the phone from ConEdison did not seem to offer any help than that saying that I had a lot of appliances and that was the reason my bill was so high. The thing is, I am not here on a lot of weekends, and don't use air conditioning all the time, nor any of the other appliances. There is definitely something wrong with the meter and they are not taking responsibility.

Bill suddenly changed from an average of $40 p/m without explanation. I live alone and have NOT changed my energy consumption. Now I'm being charged on average 150+/month (three consecutive months so far) for electricity for a junior 1 BR that I don't use at all during the day or most weekends. I am in that apt usually late nights only. I compared my bill to other tenants in that building and neighbors with 2 BR who are home during the day pay less. I requested that ConEd investigate not only the meter reading but how things are connected and if perhaps someone else is using my gas & elec as well as any other possible reason for the triplication of my bill. No answer.

Basically, Con Ed was charging me for over 1 years at a commercial rate. When the error was identified, my rate was changed to residential. It is Con Ed who inputs residential or commercial, and clearly I called as an individual seeking electricity for my apartment, which Con Ed services a number of tenants in. I received a letter that Con Ed will not refund me any money for their error. When I call the people listed on the letter, they never get back to me.

I live in a one room studio and my bill is enough to cover a 3 bedroom condo. This has to stop. Initially, when I moved into my apartment, I was on a low income payment program. Con Ed kept sending solicitations to enroll in an savings program of some sort. Skeptically and ruluctantly, I enrolled. Since enrolling, my bill has skyrocketed. Every month it's inflated by $5-10. The majority of the plugs are kept unpluged except when used, I'm at work during the day - the utilities are not being used. I don't use many lights in the evenings. (I like darkness - the light from the tv is sufficient as it allows me to calm down from the day.) I don't use the air conditioner as it's bad for my voice, and I have my own built-in heater - I don't need the heater during the winter.

I have been getting high bills for a long time now. And I'm tired of calling then so they could take care of the problem and all they do is give the ru around. I live along I work all day and I get a bill for $236.00. Its crazy. I think someone is stilling my electricity

This is not about service. Today June 3rd, 2008 at 7:45 Am, I confronted a Con Ed worker urinating on a public street corner. THe crew has been working there for months and neighbors have complained about the smell of urination. Today I saw it myself. In full Con Ed uniform, on the corner of Church Avenue and Westminster Road. This is a very public corner with two way traffic and the whole crew was right there apparently unconcerned about it.

During the week of Memorial 5/08. Con Edsion was working in the area of Co-0p City in the Bronx. Con Edsion most have cut the power off in my area or building and now my T.V. set is not working. I call the cable company (Cablevision) and they try to fix it and they said everything is working fine at there end. I call Con Edsion and explain what had happened and they said its has to be the cable co. And I know its not, because the cable is working on my other T.V.

In the year of 2007 I noticed that there were two company that was charging me for electric service, that was ConEd and Hudson Energy. I called both company and made it clear that I only wants to deal with ConEd no second company and they take it off. Now I come to understant the the same procedure is happening again where I have been billed by the two company.

Con-ed and nicor gas want to control my checking acct and pull out money when they want to. I do have my car/home insurance and vonage [phone] taken out automatically and a life insurance payment. I pay online my cable and a gasoline card and my Trib. paper but I pay it when I want to. That's why I still snail mail those other two. When I will be able to set up an acct. and access it online approx the same time and pay then I'll do it, not otherwise.

Is there a way to verify ConEdison readings and bills by a third party, since I believe they can charge anything they want? My bills make no sense since I can compare my business and home bills.

I have been contacting the Share Group Department (Con Edison Co. of New York) since january 1st. They are impossible to get through to! It's in my landlord's name and I would like it to be in my name because it comes out cheaper. Nobody has contacted me back at all regarding this problem. My landlord is assuring me all is well on his end, but nobody from Con Edison is confirming this; and to this date my Con Edison has not been transferred into my name. I would like someone to resolve this and I was told that maybe you could help. thank you

I had to make an installment agreement the previous month owing to a $400 plus electric and gas bill, which is utterly ridiculous. I reside in the first floor apartment of a two-family house. There is never a great deal of electricity being used nor is there a great deal of gas being used. I came out better when I was getting an estimated bill, which the $400+ was based on. Now that I have made myself available to them, my bill is $500+ which makes me want to cry because I thought it would be much lower being that once they did their calculations based on actual vs estimated for the past several months (12) they came out that that they overcharged me by $22 for gas, which trust me they should have owed me money but you know that will never happen. I have tried on numerous occasions to get them to come and look at these meters for accuracy but they say nothing is wrong. SOMETHING IS DEFINITELY WRONG.

Since moving into my new condominium unit, I have been drastically overcharged. Prior to moving into this new facility, I received no more than $100.00 monthly electric bills. When I moved into this new place, the bills were more like $400 - $500 a month. You have to know there is a problem when I started receiving $800.00 a month electric bills when I am never home (ever since December 2007). I can prove that I am never home. I work my first job with New Jersey State Division of Family services in Cranford, NJ and am out of the house from 8:00 a.m. through 6:00 p.m. My second job takes me out of the house from 10:00 p.m. until 4:00 p.m. The heat has not been turned on, neither have any of the other appliances. I have a complaint with the Public Service Commission which has been sat on since I made one. I would want to be compensated for the overpayment charges since 2001. Con Edison's response is no response.

I am sure this is nothing new, but as we try to find ways to cut back and deal with the economy I noticed that almost 40% of Con-Ed electric bill is for service charges. Our house is about 800 square feet, heated by oil and we have a $90 dollar electric bill in January and $33.50 of it is for supposed maintenance and customer care service charges. This is an absolutely unfair amount and even if we chose an ESCO, we still would have to pay Con-Ed's fees, leaving us no recourse but to pay nearly $400 dollars a year just in fees. We don't even use customer service as we conduct all our transactions online.

I noticed that starting with the November 2007 bill, my Con Edison gas supply portion has a charge named Merchant function charge, which has been running about 3.7-3.9% of the total gas supply bill. This charge is associated with procuring and storing NG, credit and collection related activities and uncollectable accounts, according to what's printed on my bill. When I questioned ConEd about this charge, their reply was that this charge had been included in other charges and was now being broken out separately. I don't think that this charge was billed prior to November 2007. The supply charges had always been calculated by multiplying the per-therm rate by the number of therms, whereas the Merchant function charge does not seem to be a calculated value from the per-therm rate. I asked ConEd to send to me information on this Merchant function charge and how it is calculated, twice. Both times they ignored my request.

247 Therms, your estimate, cannot be correct. Who took this reading? How was your estimate arrived at? I am very concientious about energy use as welol as it's impact on the environment. I am not a fuelish person. That is why I switched from oil to gas. My home has been totally insulated. I do not use electric heaters or any other electrcal appliances that would account for my home's alleged increased use of energy. My boiler is never set higher than 70 degrees Fahrenheit. My windows and doors are double insulated; they are designed to keep the heat in my home. In the summer the boiler is turned off. Please investigate this incident thoroughly and correct your erroneous calculations.

I have been contacting the Share Group Department (Con Edison Co. of New York) for a week now to no avail. They will not turn on my electricity in my new apt. because they show it is a shared meter with the landlord. Nobody has contacted me back at all regarding this problem. My landlord is assuring me all is well on his end, but nobody from Con Edison is confirming this; and to this date my Con Edison has not been transferred into my name. I would like someone to resolve this and I was told that maybe you could help.

Con Ed always advertised other Utility Co.'s, it sounded like we could save money, however we were not told that we would be paying Con Ed & 2 other utility Co., our highest Bill in this home was about $350.00, our current bill for example is:

I requested that ConEd investigate not only the meter reading but how things are connected and if perhaps someone else is using my gas & elec. No answer.

CON EDISON NEGLIGENCE BY WITHHOLDING CRITICAL INFORMATION - I recently received an adjusted electrical bill that covered a 12 month period for $5,446. This adjusted bill covered 5/05-5/06.

I work during the week and am never home when the meter reader comes around. I have had several estimated readings. I live in the basement apartment and my tenant who lived upstairs moved out the end of Dec. When I called in my meter reading, they told me that I owe $1,700. Although I doubt that could be possible, I told them that they must come and do a meter reading.

Before I moved to my new address, I lived approximately 10 blocks away in the same area in Brooklyn, ie. Canarsie. My electricity bill was then approximately, $40.00 per month. Since I moved my electric bill has suddenly jumped to approximately $77.00 per month.