AmeriGas Reviews

If you are not a customer of AmeriGas and wanting to possibly use them. DO NOT DO IT!!! We ordered in advance to our propane running out last Sunday. It has now run out going on many days. I am 6 months pregnant with two other children in the home and filed for emergency services three separate times for them to fill their our propane tank. After customer service told us that they would call my spouse ahead of time so he can be present to fill the tank and run a leak test because we can’t take all day off work waiting for them to show. (The call ahead never occurred) We were told yesterday that a technician would be out to assist us in the evening or in the morning today. I waited all evening and day today. When I called again to see what the delay was I was told I am scheduled for the 7th????

If you value your and energy. Choose another company. They care nothing about their customers. The customer service is by far the worst I’ve ever experienced. They will hang up on you. It's not worth it.

Customer Service is horrible. Delivery is never on time. Had to call 3 times to get a delivery that is supposed to be automatic. They charge a tank rental fee yearly and a fee of 250.00 if you want to cancel their service.

I ordered propane for my nephew who has 2 small children in his home. Where they live is the high desert and it gets really cold. I paid for the propane on 3/22 and they still have to delivered the propane. I called to complain and they stated they would try to get a technician out by 4/4. They expect them to go 13 days with no heat or hot water? There are children in that home and now they are all sick. I might have to sue.

Customer service is horrendous. There's no way to speak directly with an Amerigas employee so if there is a specific problem in your area, you can't get a direct answer from a technician. Scheduled deliveries in the system are often overlooked. The computer system and the customer service department have some sort of disconnect as account settings will get "changed" but nothing actually changes. The one star goes to the delivery driver who is always very courteous. I have no other positive things to say about this company.

I was charged $4.99 per gallon. Double the price other companies were charging. So I canceled and switched to another company. It took 3 phone calls and over a month for them to cancel my account and pick up the tank. Then I got a cancel fee and pickup fee for another $317.98. The tank they picked up had more than quarter tank still in it. They said it was empty so I wouldn't be receiving any credit. I would not recommend using this company for your propane needs!!!! Any other company out there will be at least 50% less than what they charge. I wish I knew this before using them.

I have been waiting for a delivery for weeks now. The odd thing about the delivery is that I am on AUTO FILL. I have tried to get ahold of my LOCAL office and keep getting sent to a call service in the Philippines. The last week or so I have been receiving calls that delivery is coming tomorrow. Still waiting. Also, it’s seems to me that the company’s propane prices are not the same as what the state of Colorado is saying rates are. So disappointed to see this company go downhill!!

Called for propane delivery. 11 days later realized they never came and almost on empty, called them and they said they could deliver within 24 hours for $300 fee. After arguing with them they agreed to come within 24 hours for no fee and never came. Two days later we ran out of propane, I called them and they couldn't guarantee when someone would be there. I was on the phone for hours. It's all done overseas in the Philippines. They don't seem to have any contact with the delivery drivers. Prices are much higher than their competitors. We want to switch but they don't make it easy. Total nightmare

Amerigas customer service is the worst company I have ever dealt with in my life. I called to open an account, which was an easy process, however, from there everything went downhill. Customer service agents would just simply hang up on me when I would call to find out what was happening with the hook up of my tank, others would just leave me on hold indefinitely. Eventually, Amerigas "Supervisors " made me an appointment which never happened two days in a row. If I could give this Company a zero I would they do not deserve a one star. At this point, they still have not serviced me with installation of the tank and I will probably close the account and go elsewhere. Service here sucks!

We had a small propane tank for our single gas fireplace which we rarely used. After not using it for a year or so - we had the tank removed. It took months for the tank to be picked up after the order was placed. I then got a bill for about $150 for removal of the tank. Funny how there is no fee to start service. We grudgingly paid that and were glad to be done with Amerigas. A month or so later - another bill for $160! Another call to Amerigas and they claimed this was for tank rental. So - to have the tank I was not using removed - I am out $300. This is after paying years of bills for propane. Very POOR customer relations. I would not use this company again.

Just had propane delivered yesterday. Cost per gallon was $4.629. 2 weeks ago I had propane delivered to my church which is 5 miles away from a competitor. Cost per gallon was $2.999. How can they justify this discrepancy. They charge a Fuel Recovery Fee of $9.99. ALL competitors in the area do not. They charge $11.99 HazMat Fee. Competitors charge $9.00. Is this legal to overcharge by this amount? Are there no price controls in VA?

The last time we needed propane, it took 2mths before they brought it out, we are on auto fill, they never showed up, we have no heat, it's snowing and I have a child. Do not choose them, they're horrible! This has happened too many times with them now, our stove is also propane so we are without heat because of them and have to spend money we don't have ordering out. We always pay our bill and pay on time but yet they are not reliable or accountable and somehow will try and find a way to charge you for this mistakes!

This company has the worst customer service. You never know when the delivery will come after you order. They give you a timeframe but they never can you the gas in the timeframe they give. By the time you do get gas your tank is on empty. If I could get a truck in my yard right now to remove the tank I would. I would not use this company if don't have to. When you try calling customer service you get an automated voice that then takes you to a customer service representative that knows nothing about the gas delivery drivers. They are from another country. What is wrong with good old customer service nowadays???

I do not know how this company stays in business. They have no idea what they are doing. I have had a billing discrepancy since November 2022 and have called repeatedly to clear up. They keep saying they are adjusting the bill and never do and now they sent me to collections. I only used them because they had the best price for propane at the time. The savings isn’t worth the billing headache I continue to have. Don’t order from them if you know what’s good for you.

I swear no one at this company knows what they are doing as month after month, we were promised they had resolved our payment issue. The check cleared our bank but they misapplied to some other customer's account. It has taken five, yes five months to finally get them to apply the money to our account and write off the late fees. Now we are struggling to get the fuel delivered and back on a delivery schedule. I am searching for alternative companies as this is ridiculous!

Save your time and heat your home with an actual dumpster-fire, as opposed to this dumpster-fire of a company. I called up to order propane and was told I needed to pay a previous balance to release a hold a on my account. Ok, seemed kind of odd as the previous time nothing was mentioned about an overage. So I paid it, and waited. Waited over a week after I was granted expedited status. I call them back, and they NEVER RELEASED THE HOLD. Just charged my card for both the hold and their overpriced propane (easily a dollar more a gallon than anywhere in town.) That was a week ago and I am still waiting.

This company basically tried robbing me of my money. Tried saying the place we rent from doesn't own the propane tanks so we couldn't change from their company. We then later found out the tanks are owned by us and we switched companies. They also stole up to $2000 of prepaid propane that I am now going to court to get back because they just keep trying to sweep it under the rug and keep saying they are going to escalate it to their managers to call me back with their resolution team. I gave them a year and kept reminding them. They kept saying the same thing about escalating to their managers for a resolution and a call. I was told this probably around 10 different times through the year. Guess what.... Never got the call! I now had to file a case for a claims court and am going through the Better Business Bureau for help and to report this situation. In short, DO NOT USE AMERIGAS.

This company is the worst. They don't care how long you go without propane. My sister and brother-in-law are elderly in their '70s. They were supposed to have a delivery February 17th. It is now March 9th and they are still waiting every day.... They keep saying, "You're on the priority list." "You're on the priority list. You're getting it today for sure." I even called and they were very snotty to me because I wasn't an authorized user. And told me I had no right to ask them why the propane wasn't delivered. The thing is she rents the tank from them so she can't even go anywhere else. These people are the worst. I would like to know what we can do about it. Is there utility commission for them? I don't think so because they're privately owned so they just suck. They don't care that my sister who has cancer and her husband who has two hip replacements is sitting with no hot water and no gas to cook with. No heater... Run far away from this company.

I absolutely REGRET switching to Amerigas. They claim to be the BEST propane company out there. I am a new homeowner and have never used propane prior. I choice to switch from Hamilton Propane to Amerigas after receiving an email offer from them due to being a Viasat Satellite Internet user. They kept hounding me to get their tank delivered even though I still had 40% of propane in my current tank.

This company does NOT care about their customers. I have been with them for 4 years, and have wasted days(!!) For an EMERGENCY DELIVERY!!! In the dead of winter and 2 little children in the house, they gave me 24 to 48 hours AFTER the 24 I already waited. This company DOES NOT have ANY good reviews. Look for yourself!

One of the most terrible companies I've ever dealt with. My impression was that AMERIGAS does not care about its customers at all. Well... maybe the "company" does, but its employees sure don't. They lied repeatedly, stole my time, and were undependable. When I finally cut my losses, it took them several months to just come and take their tank. I switched to a local company and couldn't be happier. In fact, I had forgotten about AMERIGAS until a few minutes ago when my new company inadvertently reminded me AGAIN how awful AMERIGAS was. Well... I had a rare few minutes on my hands and decided to write this review. Public be warned: If you have a choice other than Amerigas, grab it!

Evidently AmeriGas has farmed out all of its customer service to a call center in the Philippines. So it doesn't matter which of their phone numbers you call. And they don't seem to know anything. I talked with three different people at this call center and none of them were able to help at all. So although I need propane, and propane was promised to be delivered no later than February 21, Here it is March 6 and no propane.

I ordered propane from Amerigas, the delivery was set for the middle of the day while I was at work. When I returned later that day, I could smell gas. The valve on the tank was left open and the gas leaked out. I called to have a technician come out, which they did in a reasonable amount of time. However, I lost almost all of the propane that was delivered. I have called FIVE times over the course of a month to try and get this issue resolved. Every time, I have to start from the beginning and explain what happened and each time I am told an inspection will be done to identify the issue and a resolution will be determined. Then when I call back to see the progress they have no record of anything! It has been a month and I am no closer to resolving this issue. Find a better propane company!

They've let me run out of propane in the middle of winter. It's below freezing and now I have no heat and hot water. That should be enough information to help you decide whether to use Amerigas or not.

Twice in the last 6 months I have needed propane and it took over a month both times to order propane. I am down to 8 %, ordered my propane Feb 1 and have called every day for the past two weeks to find where my order is. I live in Wyoming, it is winter and I will run out of propane by the end of the weekend. They do not respond.

AmeriGas delivery driver filled the wrong propane tank even though competitor's sign was on the tank. I refused to pay $4.79 per gal when competitor's price was $2.40 per gal. I have called customer service 3 times to get an adjusted invoice and written a letter with a copy of competitor's bill showing their price and still they send same invoice and are now tacking on late fees. This all started in Oct. 2022 and it is now Feb. 2023. I finally have written a letter to 3 company execs (Pres. VP Operations, and VP East Division) with a copy to the Pa. State Attorney General.

It took me 18 hours, at least seven agents, four supervisors, and countless "dropped" calls to "resolve" an issue that wasn't even my fault. I was on balanced billing and autopay and for some reason they stopped doing both even though they always got their money. I was told my payment plan was in place and that they would credit the approx $800 I'd just paid as my first installment of a four month payment plan.

This co has gone DOWNHILL. All customer service is outsourced to Philippines where they laugh at you and give you false info and lie about when they will get your product to you, but they INSIST on taking your $ ahead of delivery. The worst gas co EVER. Don’t use them.

I just moved to Lake Isabella 2 weeks ago. Amerigas being our only option for gas, so far all 3 representatives have lied about them starting my service. I am disabled and a senior citizen who needs gas and heat, they know this and still don't come! And the building is literally right next door to my trailer park. This company is terrible and should be fined for what they are doing to people who depend on them for gas.

Since mid-December when an AmeriGas truck crushed a portion of my driveway I have been on a very frustrating roller coaster ride! First, since I moved into this house in 1992, I have not submitted a complaint. When AmeriGas bought the previous company I stayed with them, I believe that was at least 10 years ago. A contract agreement is required, without it you can't get propane so if your house is heated by propane like mine is you have no choice. I also have a gas stove, hot water heater, dryer. I must approve the contract agreement. This agreement protects the company and can give them a license to be careless with no liability. If they are the kind of company that doesn't look at each case and doesn't care about right and wrong it's a very bad thing for the customer!

Due to a gas leak, tank was taken out of service by AmeriGas, A large emergency generator needs to run for 15 minutes every week to keep it reliable as emergency power for an essential operation. Multiple phone calls and still no response.

I ordered and paid for 100 gal of propane 1/28/2023. They was suppose to deliver on 2/6/2023. I did not get it. We have went through the ice and snow and 20 degree weather. I have called multiple times and still no fuel. Today is 2/9/2023 and still no fuel. This company doesn't care for its customers and my children pay the price. After this winter I will have no more to do with Amerigas and will not recommend them to no one ever. No other person our family should have to go through what me and my family are still going through. P. S. NEVER AMERIGAS!!!!

I ordered propane on 01/31/2023. Was given a delivery window of 02/01/23-02/07/23. Today is 02/09/23 and still no delivery. Called Amerigas as my tanks are at 10%. Was told those dates were just an estimate. Could not tell me when I would get my delivery, it depended on when they were in my area. As I am talking to them and Amerigas truck drives by but according to them they are not in my area. I am so fed up with this company and Regret the day I became their customer.

They are liars and they falsify records. They are cowards for lying to my face over and over again. This company has no ownership or leadership. It seems these losers overseas that lie to us run this company. Never ever ever go through this company. It's a nightmare. Unless you like being treated like ** and lied to go with this company. They are ** people who provide no customer service. Shut this company down. We need to take them to court!!! We need a class action settlement.

I have been under contract with Amerigas for over a year.. They have the most horrible customer service I have ever experienced. You can't call a local office.. Any local number you call will redirect you to a corporate run customer service call center overseas that can't help at all with deliveries or service.. They only placate customers.. I was told If I signed up for auto refill I would never have to worry about propane refills.. This is a lie.. I have had to call every single time I needed a refill and would beg and plead for refills every time I needed one for weeks and weeks.

Ordered expedited 1 day propane on Feb 1, 2023 due to unforeseen circumstances. Nothing but lies and problems from them since!!!! No heat. They don't care about their customers. Never had any problems 'til now but I can see I'm not the only one. Lady hung up on me because I called her out on the lies and ** I've been getting and told for the past few days. Multiple calls and chats and not getting anywhere. She said now I have to wait until Mon because they don't deliver on Sundays, well maybe to get caught up they should start doing it on Sundays. If I have to work Sundays then so should they!!!! Over the lies and ** from them!!!!

To quote many of the other reviews here, “If it were possible to choose 0 stars, we would.” Please believe everything the negative reviews say about this company. I feel like I am simply parroting what everyone else has said, so I will keep this brief. We are at our wit’s end with this company. We are cold, we turned off our heat days ago in order to preserve what propane we may have left (dial shows 0% but we can still turn on stove burners and have hot water). We have brought in a couple of electric space heaters to keep some areas warmer. We placed our order for refill on 1/15. Window for delivery was 1/16 - 1/23. Today is 2/1/23 and still no propane. Night-time temperatures have finally warmed up to double digits, but for several days they were in the single digits. We began calling for information on 1/24.

Read the ConsumerAffairs reviews, and Better business bureau reviews regarding Amerigas. Amerigas is the absolute worst company!!! They speak of advancing their technology, what they really mean is they contracted out their customer service to foreigners that don't care if you have propane to heat your home, dry your clothes, or cook your food with. If I could give a 0 star rating I would. This company will lie about delivery dates, and charge you for services that will never be rendered. We were even assured by their customer service representative that our payment wouldn't be processed as we never received any gas that we could use. Guess what? They processed our payment anyway, which was UNAUTHORIZED, and we received nothing for the payment.

That took my money, but never delivered propane. All they do is lie. I've called 12 times. Call center in India. They should be out sued. I'm cold, we have no heat. We have no hot water. I don't know what to do. Day 13 with no propane.

Once again Amerigas had no trouble charging my card, yet weeks have passed and still I have no fuel. Who knows when it will arrive - definitely not their customer service. They are over a week past their own deadline of when they claimed my fuel would arrive. They closed their Plattsburgh office and have outsourced customer complaints overseas making it impossible to get in touch with anyone from my area. Amerigas offers services that they cannot possibly provide - they should discontinue fleecing people in my region with their $300 'expedition' right away. They do not have the capability to service this - I have paid it before and it does nothing.

Placed an order on January 11th and paid upfront $530.. They gave me a window of 1/12 to 1/18… It is now the 29th.. I have called 5 times and even given to the resolution center.. What a joke.. They assure you it’s coming.. Right!!! No follow up from them. Nothing, down to 10%… Need propane for heat, cooking and hot water, basically to survive.. We are senior citizens… We live in an area where there is snow and I see other propane companies deliver in the snow, will be switching in the spring.. If you're accepting my money and giving a delivery date but not following through that is fraud.. I will be going to the utilities commission next week and filling a complaint! Oh by they way every time I go on their website to update my tank percentage someone has changed it to 76%. This is very suspicious!

I have been trying to order a Propane Tank for them since last year. You can not talk directly to a Sales Rep. EVERY single phone number you find on the Internet takes you to their "Customer Experience" Group. This is a Call Center consisting of people talking in broken English with a script that they are reading from. I could never ever get a price from them. They tell you that once the tank is installed by Amerigas, they will give me the price. Huh? Then I ask, ok, when will the tank be installed? Answer, we dont know, we currently dont have any tanks. Another time they gave me purchase prices on used tanks. Another time, they said the tank was scheduled to be installed "Next week". When I said what is the cost of the tank that is being installed, they said "We don't know, because we have no tanks". I will Never Ever call this company again, and I will let all my customers at my own company know to stay away. They should not be in business.

I ordered propane and paid for it on Jan. 4th, 2023...they said it would be delivered between Jan. 5th and Jan. 11th we were at 8%. On Jan. 12th we still had heard nothing. The temperature was in the single digits at night and our tank was now less than 5%. They told us they were sorry and we would be put on "priority". We were patient however on Jan 17th we still had not heard anything and a major snowstorm settled in. We had propane still and would not expect a truck in that weather so we waited.

Amerigas services the location we rent. Our regulator went out on the tank 5 days ago and unfortunately it’s used for heat. The weather drops to 12 degrees at night and I have children and animals to worry about. We have called every day for someone to come fix the regulator so we can have heat and hot water and we are still waiting. Every time I call I’m put on infinite hold, last one lasting over a half hour from a supervisor. Still nothing. This is a health hazard at the very least.

I started service with Amerigas in October 2022, paid $562.92 for a full tank of gas that leaked out two weeks later. After calling Amerigas several times, to have them conduct a leak check and fill the tank, they schedule someone to come but no one ever showed, this no show happened for 30 days to the point that I had to pay to fix my own tank through another company. Amerigas finally called me on January 7, 2023 to schedule a service check for the leak, I informed them that I have someone coming out that afternoon to fix it. They insist that their person should still come out and take a look. I wasn't at home and saw Amerigas truck pulled up my driveway and filled my tank and charged me $781.61.

After 14 years of service $225 tank rental and about $4.00 a gallon. Asked to pick up 500 gal tank with 15% remaining, they weaseled out on that, claiming less than 5%, which then they do not have to reimburse you. I am glad to be rid of this company. They still owe me! Beware!

If there were only zero stars to give. This is the worst customer service experience I’ve ever had, to the point that I really wonder if Amerigas is even a legitimate company. I am on automatic delivery and automatic payment, yet my propane has been at zero percent for 10 days. I have not had a propane refill since March of 2022 and now have zero. Their customer service does nothing, except say will "email and escalate". I have been told the exact same thing by every person I have spoken to for a week now, and they literally do nothing. It is like talking to a wall. I have called every day, with the promise of, the delivery is on its way, and nothing. The most horrible customer service as they have the power to do nothing.

AmeriGas is the worst propane service company I’ve seen! They have no local office and never answer the toll free number. I’m down to 5 percent in my tank which heats my home. I’m on the automatic refill plan and my account states an order was placed 12/30/22. It is now 1/21/23 and still no propane. I’ve attempted to call them, was only able to use their online chat to beg for propane delivery before I run out only to be told they could not give me a specific date for the delivery only that it would be “ expedited “ which means nothing. They should not be allowed to provide service for areas where they have no local offices and obviously cannot provide service for. Do Not use AmeriGas!

My parents are in their 80's and they have been waiting for propane gas since December 19th. Nobody is showing up. My mom calls and they say 24 hours. Then nobody shows. Then they said she received gas on the 29th and she didn't. Somebody keyed that under her profile. You cannot get answers. Today we finally found out they have no delivery people and can't tell us when she will get it. Their tank is on 0. She owns her tank so I am hoping to get another company to deliver. Just do not use them. I cannot even get corporate to call me. Villa Rica, Ga.

I experienced a gas leak from tank owned by Amerigas. Reported the leak and was told no leak x2 months. After I lost all the gas from tank (400 gallons) the company admitted there was a leak. I was promised reimbursement for lost gas. I have called 20 times in 6 months - the central call center takes a message but no one calls back to resolve the issue. There is no local office only a central call center. There is no one in charge. I filed a claim with Better Business Bureau and I am awaiting resolution.

I have been with Amerigas for almost 2 years now. Never had a problem until just recently. I live in an area where I have multiple options, but it was the tank on the rental property when I moved in. When I signed up, I was on automatic delivery. I received a full fill on 11/16 of 196 gallons, and today Jan. 12, 2023 only 56 days later I am at 0%. I am not a will call customer, I am on automatic delivery. I woke up to a house that was 46 degrees on the inside. My stove wouldn't light, no hot water, and guess what no propane.

I have been with AmeriGas for years before they were bought out by UGI. I used to be able to call the local number and I would speak with the same lady every time. She could handle the deliveries, get in touch with drivers, make sure the account is up to date, etc. Now I call an '800' number and speak with someone that is reading off a script. We ordered propane and like always there is a week time span, which was expected. 2 weeks go by and no delivery. I messaged an online person and they said that they were behind deliveries due to lack of drivers. Okay fine. Another week goes by and I contact them through messaging. They said the delivery is tomorrow.

I have had the same problem with delivery that the other reviewers had. I live in Bella Vista, AR and have been waiting 17 days for propane delivery. We call every day and are told that it will be delivered that day and that we have been upgraded to priority status. Everyone should call their Attorney General's office for your state. They will hold them accountable. We ordered propane back on Dec. 27th, 2022. It is now Jan.12, 2023. They should have a criminal case brought against them.

JANUARY 2023 UPDATE: Still sending bills saying I owe almost $300. I already paid the $180 for set up when the person finally showed up. I have emailed and called with no one giving me a straight answer and today received mail for a debt collector requesting the amount I've been trying to get straightened out since our service began.

I’m reading the reviews and we are having the same issues. We have been out of propane since January 2 I call every day so does my boyfriend and each day we are told propane will be delivered that day. Seven days later no propane, no heat, no way to cook, no hot water. I don’t know how this company gets away with doing this. It’s unreal. I’ve been sick, my daughter is sick. We have paid our bill in full hundreds of dollars. We were told somebody had to be home for the propane to be delivered so that’s a whole week I’ve been out of work and still we have no propane.

I totally agree with you Gigi. I have been a customer with AmeriGas for two years. I am on automatic delivery. Was sent a text message stating delivery would be on 12/23/2022. It is now Jan 7th and no delivery. Now I am out of propane and like you have no heat or hot water. I have made over six calls and as of 9 pm Saturday the 7th still NO PROPANE. I am currently looking for another company that does not lie to their customers. If my pipes freeze, I plan on letting the company aware of that and they should pay the repairs. Because now I will have a higher bill due to a full 500-gallon tank being filled. I plan on calling the company on Monday and letting them know how frustrating and inconvenient it was for me. I had to cancel appointment to be available for nothing. This company doesn't deserve the one star that I gave it. Loyal customers deserve better treatment if you want to keep them.

What word would you describe as worse than HORRIBLE? Horrendous, lousy, awful....Well if you can think of a word, that would be the word to use to describe the customer service provided by AmeriGas Propane company. If there was a way to give a NEGATIVE STAR, that is how I would rate their service. We are a first time customer and have not yet received the service we were told that we would receive. And already, we want to cease our services with AmeriGas. We are new on a property that uses propane.

Don't call for service. If you have to use them (renting)... Set your account up and then do everything else on the website. We called and set up our account, but after all, was said and done, credit check, etc. we let them know our tank was at 20% and we needed fuel asap. No delivery was scheduled and we ran out. Spent Christmas and New Year's without heat, hot water, or gas to cook in our home. Not showering or cooking and huddling near space heaters is not a great way to celebrate the holidays, or spend any week. :( Because we ran out of propane we had to get a safety check which was $190 on top of the inconvenience of how we spent our holiday. John, the safety check tech was fantastic and deserves 5 stars for his service. I will make sure we don't have Amerigas when we purchase a home this spring.

The worst company to deal with. I paid my gas delivery on December 20th $500 and today is Jan 6th and I still don't have my delivery. Called many times, they say my tank has 38% and I have only 12%. Yesterday I called again and after 30 mins waiting they said my delivery was going to be done today. Today I receive a text saying the driver could not find my house so they did not do my delivery. I just called and they said my tank is showing 58%. How the hell it went from 38% to 58% overnight without a delivery? They said also the delivery will be in 24-48 hours... They are just unbelievable. Terrible in customer service and they don't care about us. If I run out of this this weekend I will sue them. AmeriGas Corporate should make changes and make customer happy..

My 78 year old sister who has Parkinson's owns the property where the propane tank is located; that is Pine Mountain Club, CA. where night time temperatures are often below freezing in winter. My sister has been purchasing propane from Amerigas for about 2 years. She is on an AUTOMATIC FILL program. On December 6th I examined the tank and discovered that it was empty. The propane furnace that heats the house and the hot water heater both shut off. We called Amerigas Customer Service and their representative apologized for their mistake. No explanation why they didn't automatically re-fill the tank. We were assured by the CSR that she would create an EMERGENCY ticket to get the tank filled. We never heard from Amerigas why the automatic fill didn't happen. We never received ANY response from Amerigas. A second telephone call was made to determine when the propane would be delivered. We were told December 8th.

I have recently found that 1 of my 2 tanks has rusted over. I wrote to their contact email address. They did reply with a day or two that they would notify my local office to contact me and discuss a solution. When nobody contacted me, I wrote to them 2 more times, approximately weekly, and told them that I hadn't heard from anyone. I wrote today for a fourth time, telling them how angry I am. I don't know if I will hear back.

Amerigas will not refill my propane tank after weeks of requests and many phone calls. I have been calling them daily now and each customer service representative tells me something different. It's so COLD and we are suffering. Amerigas seems like a scam company or definitely something seriously wrong with their Company Service systems. I have just read many similar customer experiences. The appropriate Government agency should take action. This is a terrible problem.

I haven’t had their service but over a month. They have 3 invoices and all different amounts owed. Say that I can get on a payment plan but only for 1 invoice so I did and bam give the first payment plan amount and still had 2 other invoices with amounts. So they put me on auto-pay and took the amount out for them 2 invoices and still are taking out within 2 days my payment out which shows on the site I am not on auto pay.

Propane prices are way higher than other companies. Also just for them to remove the tank 149$. Ridiculous. Never again!!! Go to another company. You will surely feel much better. Go to a company that you can understand what’s being said.

Updated on 02/27/2023: I highly advise anyone looking for a propane provider to NOT use AmeriGas. They have been the worst company I have ever dealt with. They did not come to fill our tank in the middle of December. We had to find a local company to come in and install a new tank as a result. I have been waiting 3 months for AmeriGas to pick up the old tank from my driveway. I've called at least 10 times and get one of 2 responses: they either give me another artificial date in the future or they say that there are low staffing levels and they aren't picking up tanks until summer. They have closed every local office, and I have absolutely no recourse on this issue. Meanwhile the AmeriGas tank is littering my yard and I am getting complaints from my HOA. Every other propane provider out there is by far a MUCH better idea than AmeriGas.

Let's start with the website. It is simply not functional. If you want to order a gas delivery and your account is setup for auto delivery, you cannot. I had to call and speak with two people to get a delivery scheduled. I had to explain that their automated system failed, and it took me a third call to get my account setup some I could just call for a delivery. Now, on to their support. They seem not to understand the business and are completely unable to help you when you have an issue. "Lip service at best".

Amerigas you have been a horrible experience for my family and I. My tank was at 0% and on my account it said I was at 31% so I called and the lady I talked to first put in an emergency order and was told it would be delivered the next day. I have called every day since and all they can say is, "Sorry and it will be there tomorrow," even received confirmation texts that the delivery is scheduled for the next day. My family and I going on 9 days without propane. 9 days without being able to make dinner at home. 9 days without taking a hot shower. 9 days that my family and I have to wear extra clothes cause we have no heat in the house, and in an area that gets below 30 at night and it snows around this time.

I order gas on the 15th with a delivery scheduled the 17th-21st. No delivery, I tried calling the office numerous times and was placed on hold, set the phone down, after 2 hours still no answer. I finally got gas from another company that delivered the next day. It’s pitiful there’s an Amerigas station in town and not a single person is there. Can’t call anyone and they answer the phone. I talked to a Amerigas driver, the stories of how the company schedules deliveries and customer service is awful. Their management should be fired, this message system to communicate with Amerigas is crap. They’ll be out of business soon, I know I’ll never do business with them again.

I received an e-mail on December 27th and the delivery will be on December 28, no delivery. I called at 4PM. Been told I will be next, no delivery, called at 6PM. They still telling me I should receive gas today, they don't realize it is night here, no delivery so far.

My parents, who are seniors, last had heat on 12/25. My parents live in the North East where it has been frigid the last several days. The temperature in the house dropped to 40 degrees overnight and only rose a few degrees during the day. The company that services the heater came on the morning of 12/26. The heater tech said the issue was low pressure from the propane tank. The assumption was the gauge may be frozen as the propane tank said 70% full. AmeriGas's offices were closed on 12/26, so I called the emergency number. I was told the first available service date was January 4. I said there was no heat, and January 4 was not acceptable. The AmeriGas customer service rep said she would mark it urgent and call back in 1.5 hours. I called back, and another rep took my information and said she would escalate it.

All local offices across the board has been closed. You can only speak with people overseas! (Language barrier.) (Automatic answering service.) Corporate office #866-771-2010 is the only way to speak with someone in the USA. AmeriGas has taken thousands upon thousands of Americans' jobs away! This company is not American owned anymore. They do not care if they get the gas delivered or not. One day they said out on the tank. Multiple people told me this! The next day now I don’t wanna tank! So far I’ve been out of gas before Christmas. It does not look like I’m gonna get any delivered anytime soon. Apparently this is just how they do business. After researching I found this article. Unfortunately I am not alone on this battle. **

1. My son has severe neurological sensory loss (he can't feel his hands and feet). While away at school in cold climate and living in an RV, we called to get refill. It took WEEKS and multiple phone calls to get refilled. He was living in 10-20 degree weather with no heat except a space heater. It was DANGEROUS for him to live in these conditions.

We went through -25° weather was told 4 days in a row that our propane was to be delivered by end of day. We were above the tank percentage and not requiring a leak test which is $289.00 after four days of them not showing up. We called multiple times. They listed it as an emergency. So it would be delivered. Now 5 days later, they're saying we are below the percentage and have to pay $289 leak test. Which we wouldn't have to if they would've showed up when they said. And now they also want to charge $300 more onto of the $800 for the propane. As an emergency fill. So our $800 propane will now cost $800 + $289+$300 now. And they still haven't delivered the propane. They have constantly lied about delivery it.

I called at approximately 4:20pm 12/22 for an expedited order & paid $300. I was informed it would be 24-48 hr. Received text msg that delivery was est. to be 1 day. It is now 3 days & no gas. Paid expedited fee. Thanks for ruining our Christmas as we have no heat, cooking gas, or hot water.

Been waiting since December 8 for gas with expedited service. No one contacts you from delivery office. Have been calling amerigas everyday single day since Dec 15 and being told we’re coming tomorrow, we’re coming today, we’ll be there in the next 5 days. Spoke to a supervisor and was told they’ll call me back the next day, they did not. Here we are at Christmas Eve with children and elderly in the house and still no gas. We were using space heaters to accommodate but now the power is out. Amerigas and their customer service are worthless. We have been lied to for about 3 weeks about our delivery that we PAID for up front. This is disgusting. It is Christmas Eve and our family is freezing in the house with no gas and no power.

Twice now, AmeriGas cannot be on time with delivery. There are NO local offices to call. Propane is prepaid and over a week late on delivery. First time was 3 weeks late. I have been with them for 6 years and WILL NEVER ORDER from them again.

Called on Dec 15. Promised for 19th, no delivery. Called on 19th promised for 22nd. No delivery. Phone guy said a problem in our area. Looking for another company. Feel trapped. Must pay for tank to change.

Called on December 1, told propane would be delivered on the 8th, no delivery, called on the 9th, told within 72 hours, called on 11th, told within 24 hours, called on 13th, told within 24 hours, still no propane as of the 22nd. Called every day, promised with 24 hours, so far nothing. Now we're out. Will look for another company.

Placed order for propane delivery week in advance knowing snow storm was moving in. 5 days later no show. Called & expressed concern due to disabilities will not have driveway cleared. Instead of delivery AmeriGas changed amount of propane to Full on website instead of delivery.

No delivery since September. Our tank ran out on Monday. Monday called and they said emergency delivery within 24 hours. No delivery. No follow up. Nothing. Called Tuesday. Emergency delivery scheduled and it’s expedited. Delivery within next 24 hours. Called Wednesday and was told that delivery expected next 72 hours. Asked why… due to volume. Left several messages, no response. Terminated service. Asked to buy tank. Still waiting for that call back. Terrible company. Beware. Terrible. No heat, no hot water and not able to cook. They take your money and run.

This company has no regard whatsoever for the customer/consumer. They will leave you begging for gas that I had paid for in advance telling me they were coming and lied for over a month. Charging me also a "will call" ahead of time fee to make sure I was home and each time I got the call confirming I was home...never showed up. I boiled water for baths and to wash my dishes. This is not the first time. This is EVERY SINGLE TIME. So now we have made the move to another company and guess what?? They want to charge me a 149.00 fee to come pick up their rusted out tank when we live a mile from the place calling it "maintenance" on the tank?

I have auto delivery; I was scheduled to have Propane delivered 11/2022. Delivery did not happen, and I ran out on 12/11/22. I called multiple times starting 12/12/22. I finally got frustrated and closed account 12/16/22. I never received a delivery, never got a status of my delivery and had several managers never call me back. I have been a good customer since 2001, but they have treated me, and it seems like others with no respect. I am writing this negative review in hopes that that people do make the same mistake that I do trusting a company like Amerigas.

"This profile has not been claimed by the company." This tells it all, Amerigas does not care about these reviews or those of us who are at their wit's end, and have nowhere else to go. Terrible Company.

i live in Washougal, Washington. No deliveries. Ten days past scheduled delivery. Out of propane now. Customer service promises are lies. Customer for 19 years in good standing. I could cut and paste all the angry customer comments here as they are the same as my experience. I am now supposed to be waiting for a 'manager' to call within the next 3 days. I was told by a beat down service rep that the local dispatchers had stopped answering the phone and emails.

If only I could give zero stars, one star is still too high of a rating. They have horrible customer service, and the level of incompetence is staggering. I have been waiting for gas for 4 days and now my tank is empty. I am enrolled in automatic delivery so this situation should not have even happened in the first place. I have called the "customer service" number 8 times over the last 4 days and they have been giving me the run around. I have escalated the situation to management and have not received a call back in the 4 days I have been waiting! Please, please, please, I implore you, for your own good, choose another service for your propane gas

Have been calling them daily for a week due to propane running out. All calls are outsourced to India and they read directly from a script. Each time, they have "escalated" my order to the next level emergency fill and expedited. Every time I call to check they tell me the driver will call on his way. Finally started calling the Emergency Leak number which seems to be always American's answering. Always polite and saying they will see what they can do, but after 3 calls still no gas. First time they said driver was in the area and I needed to be home, so I took off work early to race home....no show. Second time they said order was never scheduled, but they would expedite and have out next day....again nothing. Now saying there was a problem with the truck and they have moved my order to "management" and someone "may" be out today or tomorrow. They won't give you anyone to call in your area and keep feeding you won't you want to hear.

Long story short, I ordered propane on 12/6. Received a text message as well as email saying it would be delivered by 12/13. Their Myamerigas site says the same thing as well. My bank account was charged on 12/7 & cleared, they got their money!!! I'm about to run out of propane so I call on 12/14. Very nice lady I spoke to says I'm not even on the delivery schedule!!! Yet all my text, email and website says I should have had it delivered 2 days ago!!!! Oh did I mention they ALREADY CHARGED MY ACCOUNT A WEEK AGO!!!! Money cleared on 12/7, day after I ordered...Where is my propane???? It's 18° outside, been keeping heat at 62 'cause I'm scared to run out of propane & freeze more than I already am. Amerigas is absolutely horrible & extremely unreliable. I do not recommend!!!! ** my father who passed away this summer had a horrible experience 2 yrs ago as well & refused to use them ever since. Same kinda thing. I gave them the benefit of the doubt & stuck with them....NEVER EVER AGAIN!!!!

7 different calls with AmeriGas using their primary number.

My stepdad has not received any fuel since march of 2021. He has paid his bill every month as well as gotten HEAP. They continue to change the days of service. It's ridiculous if you can't supply your customers with the fuel then you shouldn't be in business. I have contacted HEAP about not receiving any fuel for almost a year. They now owe him over $2000.00 dollars. If they don't deliver by the end of the week I am taking him to get a new company as well as a lawyer to get back what he has paid and hopefully HEAP will also take legal action. I am beyond mad. Enough is enough this company needs to be put out of business immediately before they scam more elderly people.

During the winter months Amerigas is not able to keep up with the demand. They ask you to put in orders 1-2 weeks in advance and then take well over 2 weeks to fill those orders. Just this year this has resulting in me running out of propane and forced to go without heat. Once I do run out of propane I call and make an emergency delivery. I am told they will deliver within the next 24 hours. I do not receive a delivery in the next 24 hours. It usually takes 2-3 days.

We bought a new home a couple months ago which utilizes propane gas as gas source for heat, stove, fireplace and oven. The propane is provided by Amerigas. We set up an account with them 3 weeks ago, and were told that we needed a tank inspection before we could get the tank filled, We were informed someone would call us soon. NO ONE called. So, we called after a week and were told the same story—that someone would call. NO ONE called. We called again—propane tank now down to 30% and were told someone would be out to inspect in several days and we would receive a call. NO ONE called.

Amerigas has allowed us to run out of propane twice in two months this year, so far. We are still early in the season for cold weather. My tank may have a leak in it, but that is beside the point. It is the woefully unsatisfactory customer service that is the gist of this review. By weird coincidence, each time our tank ran out this year, it has been at the end of the work week. Each time, I immediately called the call center to expedite delivery, with the call center promising an emergency delivery within 24 hours each time. Have we ever gotten our promised emergency delivery within the promised time frame? Um, nope!

I am trying to help resolve my Dad's gas bill and called Amerigas billing department. 1st they are in India in a small office and you cannot ever hear the person on the phone. 2nd they do not even understand your concern or question. I refuse to pay a bill for services they charged him for and they never resolved it. The gas was leaking from day one and they will not refund the money for the gas that went in the air b/c of their incompetent workers can't do their job. The initial inspection is suppose to be a check and pressure test. Will they said they showed up before my dad was there for the time they told him, then they needed to get in to check the furnace. The tape ball was still on the end of the pipe. They never checked and they could not get in the house b/c they came early (as they said).

I was told when I agreed to go with this company, that I would be put on budget billing and my payments would average 120 dollars a month. After my tank and gas were delivered, I received a bill for 1133. I have called over and over and supposedly get it resolved. Then 2 weeks later they call again. Every time they say that there are no records of the arrangement. I have talked to 6 people in the past 3 weeks that give me the same story.

Placed an order 11.24.22. Today is 12.5.22. Still no delivery. 5 phone calls, including supervisor. Horrendous customer service, void of communication, conflicting and inaccurate information, useless website. Cannot speak to local office - only contracted call center whose ESL reps speak scripted responses and are of no help. Price gauged Propane. We canceled our order & service today and switched to a new propane provider. New provider’s propane is $1.45 LESS than AmeriGas.

Terrible service. Avoid at all cost! I filled my tank in July. I haven't been in the home at all and the propane is gone? It's only used for stove and heat. Heat is just now needed! You call for help and NO ONE answers then you're transferred to other countries where the language barrier kills all chances of getting the help you need because both people don't understand one another. I cannot stress enough how terrible this company is! GET SUNGAS.

Customer for over 10 years. They used to be exceptional but now... Ditto the other reviews about no service and promised 24 hour delivery. Despite the fact that I am supposed to be on contract for fill ups when my tank reaches less than 30% (it is monitored by their signal device). The moment it ran out I called and was told that I would be placed on emergency service and would receive a fill up with in 24 hours. I called again next day. Was told the exact same thing. I would receive propane within 24 hours. This exercise in futility was repeated again the following day and was told the exact same thing by a third person that I would receive my delivery within 24 hours. Repeated again and you can imagine what transpired once again. I never did receive any call backs or concern. Asking for a supervisor is like mating elephants. A lot of trumpeting and noise and done at a high level but it takes 18 months for any results.

I have been promised six different Emergency tank refills with NO RESULTS!! The first request for a refill was 10/4/2022. I was at about 15% at the time of the first order. I have been a customer for over 12 years (after our local company was purchased by AmeriGas). Soon after that purchase occurred I noticed a tank rental fee that had never been there with the previous company. I should have complained about this at the time but unfortunately did not. I recently found out that I owned the tank and should NOT have been paying any rental charge. That is only the beginning of the AMERIGAS NIGHTMARE!!

Ordered gas on 11/18/22 as we had run completely out (our fault). We were told that there was no "expedited delivery" for our area, so we'd have to wait until 11/29. Delivery truck arrived afternoon of 11/30, drove past house twice, stopped and wrote text to wife staying "undeliverable" and drove off. We've lived here 4 years. ALWAYS have trouble with delivery.

I called AmeriGas on 11/8 answering an advertisement I received in mail that I could get a gift certificate. I scheduled a delivery for 11/14. I called 10 times given 4 different cost and finally cancelled.

On October 31st, we ordered and paid for $611 worth of propane with a promised delivery date of November 7th. No one showed up on the 7th. We called and were told it would be delivered on November 18th. Again, no one showed up. We called and were told that a repair or replacement of the tank was needed and a new delivery date of December 5th was given. Because the tank was now below 10% we asked for an escalated delivery and WE HAVE A VOICEMAIL stating the tech will be here today (11/28) between 9-12.

I've been attempting to get compensation from this company for almost 2 years. They admitted to cracking my driveway when they delivered their tank. I've been quoted $5000 to fix it. Amerigas now denies doing it. The photos below all have dates stamps on them. The first shows my driveway before they delivered the tank and the others are from the day they delivered their tank. Not a very reputable company in my opinion.

I placed an order for topping my tank September 13, 2022. As of today November 26, 2022, I received no delivery. I called once every 7 or 10 days, talked to many customer service agents and 1 supervisor. Each time, my order was escalated to the next priority. It went from normal to priority to urgent and last week, it was 1-day expedited delivery. As of this morning, order was canceled. This was the 3rd time the order was canceled for no reason. When I called customer service asking why order was canceled, there was no explanation. They could not find any notes in their computer system. They of course re-instated the order and promised an expedited solution and nothing happened.

If I could put a 0 I would...This has been very frustrating, I am not one to write reviews but the time and effort I have put into this to get nowhere deserves a review. Ran out of propane, I am on a fixed delivery, the last delivery was June of 2021. Ran out November 18, 2022, called Amerigas they said they checked it in September of 2022 and it had plenty of gas, seems odd that two months later I have 0%. They scheduled me for an emergency fill within 24 hours, three days later still no call no fill. Contacted them again today via phone for the 3rd time, after I explained to the agent my frustration he said we had a bad connection and there was an update to the system and to call back.

DO NOT HIRE AMERIGAS! Driver locked my tank & will not come out to unlock the tank. I recently purchased a property with a 500-gal propane tank. I called to set up a new account for a refill. The sale of the account & obtaining my payment information was easy & problem free. They promised delivery in 24 hours. After 48 hours the driver showed up. She filled the tank & conducted the leak check. The tank passed all checks & signed paperwork. After the driver left, we found out the tank was locked. I have had to take work off all week to be available for the service calls they never show up for. I have spent hours on the phone with the customer service team. I have been lied to, given false phone numbers, and hung up on. They will take your money & disable your home's service.

We are a family of 4 including a kid (11) and It's been my 12 day without gas. So No hot water, No Dryer, No Oven!. We had a gas leak on the tank's pipe. Reason why we ran almost without gas. We called more than 8 times. Spoke with different agents and supervisors. Customer services only say I AM SORRY, they just bounce you for one to another, the situation with this company can't be worse. The poor resolution can't be worse and this Amerigas is mistreating customer from its core. Tampa authorities really need to find an alternative to this company!.. They very UNPROFESSIONAL!!! To be polite.

If you have a choice…. DO NOT USE AMERIGAS FOR YOUR PROPANE COMPANY!!! Requested new gauge 3x in the last year, at ZERO as of a week ago Thurs, said delivery expedited for Sat NO SHOW, called Monday, “you’re scheduled for this Thursday” (a week later). NO SHOW, called back Friday, “will call Sat am for delivery, NO CALL, called today…. “Sorry no trucks in your area today, you are a scheduled to Monday”.

DO NOT USE THIS COMPANY. They are rude, and billing me for no reason and I am not the only one. Check out their Yelp reviews. If you use them you are signing a deal with the devil that you will never get out of because they will keep billing you for no reason. I am not the only one. YOU BEEN WARNED.

I called in October 2022 to set upset service and get gas and 2 weeks later I still have no gas. I called CS and got people that barely spoke English and lied to me for 5 days straight and still no gas.

We have had so many issues with this company in the past from destruction of property which they never reimbursed for repairs to delivery issues. The most recent issue occurred when our service was changed to will call without our notice. The only way this came to our attention was we ran out of propane! While this was initially caused by a late payment, I spent over 2 hours total on the phone trying to get the issue resolved. We've been customers for over 12 years in good standing (other than the one late payment). On a Friday a supervisor agreed to set our account back to the way it was, but when I called on Monday the supervisor I spoke with on Friday had not followed through nor did he note our conversation in the files.

Do not use this company. We have been loyal customers for over 6 years with multiple tanks on our property. They are supposed to come out regularly to keep the tanks full. They put a hold on our account without any notification. They didn't refill our house tank so we woke up to no heat, no stove, etc. When we called them they could not give us an explanation for the hold (we have never been late or short on a bill) and we had to get a supervisor on the line to get a truck out to fill our tanks. But, we had to wait 3 days from them to do it. Dismissive and impolite on the phone, etc. Find another company, don't use these guys.

The Customer Service agent did not speak English, and when I tried to communicate with them, they started to argue with me. I could not even check order of status, as they were not able to speak clearly enough to help me! Very upsetting and frustrating. I am fine with agents not having perfect English, but please at least have enough education to speak to me in ENGLISH. We are in America, not another country.

Horrible Customer Service. After talking to them on at least 7 or 8 occasions I finally realizes that their only purpose is to be a buffer between the customer and those in the company who actually know what is happening. All they can do is enter messages into their computer system. For what it is worth I have never taken the time to write a bad review. Just did not feel it was worth the effort. This company is really bad though and hopefully someone in the company that can make changes will read this and make something happen.

Worst company ever. Please stay away from this company. Unclear if this is a scam company, always trying to charge you extra money. Need to call multiple times in order to get a hold on someone who promises to help you. However at the end nothing happens.

Need to give them ZERO stars. Customer service is terrible. Whatever number or email I try, no one knows who I am or can help me with anything. Every time the company we originally started out with 20 years ago is sold or merged it gets worse to the lowest point of all with AmeriGas. Our in ground tank was bought and installed by the previous owners from a company before Guilford bought them which was before AmeriGas. AmeriGas chose to always take the hardline view that they owned it and forced us to use their expensive gas. We even got another company to offer to purchase the tank from them but they would rather have kept us hostage.

I want other people to know that this is the worst company ever, with the quality of its services. I have no contract with AmeriGas; they came and dropped a tank in and kept sending me bills; they don't even know how to write my name, but they find a way to send me to the collection. Please be very careful with them.

Hello, I signed up for new services and was told every day they were coming out the next day. When I finally told them no thanks, I was informed they were busy during that time and could not provide propane. I called on several occasions to have them remove the tank from my yard, which was leaking and they still have not made contact. I would highly recommend everyone stay away from this company and their customer services is horrible. How can a company continue to profit without good customer services.

They charged me for service that was never performed, and they billed a card that they were specifically told not to use and they were not authorized to use it. I will never use them ever again and I hope anyone that is thinking of this to consider it very carefully!!!

I initiated a new account with a tank install with Amerigas. The company did not give me an account number at the time I set it up. The installer did a great job. It is only because on him I'm not cancelling everything. When the local number is called you get a call center located outside AK. It appears that there is no one locally to answer questions.

This company is the worst company ever. I had to cancel because they would make appointments to deliver propane and then never show up. We finally ran out of propane. Now they will not come to get their tank out of our yard. Again, Have made several appointments, taken off work, and waited for nobody to show up. Horrible customer service, you do not have a home office anymore. All calls are answered by somebody different every time. I have in writing my appointments and service numbers to be told that they never existed in their system. Total frauds and liars. NEVER DO BUSINESS WITH THEM.

The AmeriGas location in Kanab read our meter wrong and charged us an additional 10,000 units. This was over $900 wrongfully taken from our account through autopay. Two full weeks later we haven't heard a single word back about refunding our money, despite the meter being checked and confirmed by service technician Brandon ** over a week ago. We have emailed Brandon with no reply except saying he would tell his manager. We have called several times, we have emailed and called customer service. They refuse to refund us the extra $900 they stole.

They were over priced so I canceled my service in March. They charged 149.00 to pick up the tank that I had rented from them. I rented the tank from January to January for 179.00. They would not prorate the rental charge. Crooks.

Taco Tuesday and out of gas. Called to schedule delivery. The phone representative notes that we’re not scheduled and we should still have about 40% left. Starts asking all these questions as to smelling any gas, have we had unusual usage and that we needed to have someone over 18 to do a safety check. Call ended that they would be out next day. Called Wednesday around 3:30 and was told they would not be out. Called next morning Thursday. Confirmed we are third on the route schedule. Around 3 pm Thursday I used the AmeriGas app and informed I am not on the delivery route, and it will be Friday. Now have taken off 2 days from work. No gas to cook, no hot water to bathe with. Friday I use the app and I’m informed delivery is for Monday and the chat is ended with thank you script. So I called. Again I’m informed delivery scheduled for Monday. I reiterate the timelines provided each time I questioned why taking so long.

I cancelled service because they refused to refill the tank they installed, because it was too close to an outlet. Ten weeks have gone by and they still haven't removed their tank, which is prohibiting me from getting a replacement. In addition, they owe me $400.00 that I paid them. I've called every 2 weeks and they promise to escalate. I need the tank out now!

This is my second time of buying a Home, that AmeriGas was the propane provider. This time has become a nightmare. Right out of the gate, the driver fills the wrong home and tank. 316 is filled and my address is 299, I'm across the street. This took three months to resolve. On the second attempt they did fill my tank, but not before asking if I had two tanks and I did not. The Driver didn't even report the tank. I found out around two months later, that the tank was leaking at the shut off valve. After that was resolved by opening the tank valve it was not longer leaking at the shut off, but now the tank had a leak at the fill valve .used by AmeriGas to fill the tank.

We had a gas leak due to what appears to be regulator failure. We contacted the company to have this fixed because it is our only source for cooking and but we were informed because there is an employee shortage so no one could be sent until the next day. It's always an excuse why they can't honor their end of the deal but you can bet if you didn't pay your bill on time they sure as hell would be all over that. So we will be switching propane providers and hopefully one that cares about their customers.

Been with AmeriGas for 11 yrs. Had District Mgr. confirm price lock. Without NOTICE, pricing was nearly double. Customer service is centralized, overseas, & scripted. Escalated issue dating back to Feb. 2022 to corporate in April 2022. Many promises for credit and new account pricing lock but NOT A SINGLE CALL HAS BEEN RETURNED AS PROMISED...SINCE MAY!!! Local area mgr. stated he "may or may not approve" a promised credit "IF" he ever receives a request from corporate. WOW...sinking ship.

This company adds 23 dollars a month in fees beyond the cost of product. When you call about it you speak with a person that can barely speak English so you cannot understand them. I highly recommend taking a good look at your bill and what they add on. They are basically stealing 23 dollars a month from every customer.

I don't think I can express how disappointed I am at Amerigas. I will try though. I have called on July 13th 2022 asking for someone to come by my house and close the gas and then put it back on after my termite tent fumigation. The person on the other line told me that I could do it myself, so I was ok and no need to schedule anything.

We wanted to change propane companies last year so we did and we thought Amerigas would be good. Boy were we wrong. They never one time stepped foot on our property and most definitely never provided service of any kind. But yet they kept taking our money. I have called every day sometimes multiple times daily and keep getting told the same exact thing. We have been fighting with them to get our money back and stop the “service”. Finally they stopped the so called service we had. But sure kept hitting our account every 2-3 days (I have screenshots of every time they tried it).

I ran out of propane on the worry free plan. They do not have a local office and were super difficult to deal with when I did need to refill. It would take multiple phone calls each time I needed to have the tank refilled and was very stressful. Then when I changed propane companies they charged me for breaking the contract even though the reason I was changing was because of their horrible customer service. WORST COMPANY EVER!!!!

The only thing done correctly was a polite delivery driver who didn't call ahead because he was not given that message. Other than that, EVERYTHING else about your company sucks! It took SIX phone calls to place a simple order. Your phone tree wasted two hours of my time. The people answering the first call dropped me and didn't call back, hence another experience with your phone tree. The second person didn't have the autonomy to help me and referred me to a third person that she couldn't connect me to, therefore a third call. Neither person spoke enough English to understand me. I was given another phone number which, after another phone tree was the incorrect number. I did get a polite young lady in Nashville, who actually spoke English, but said another department would have to make the changes. You had my e-mail incorrect, therefore I couldn't use your online website.

Wish I could give them 0 stars. After being a customer for 25 years, they changed the terms of their rental contract from a minimum of 30 gals of year to 60 gals per year to waive the tank rental fee. DOUBLE! We don't use 60 gallons per year so now I am being forced to pay to rent the tank in my yard. Nice thing to do to your customers when the cost of fuel is already at a record high. Greedy bastards.

I contacted Amerigas, man came in to check my gas tank, stated all is well and they will give a new tank to my previous provider and use the existing underground tank on June 1, 2022 for which service I paid $99.00. Since then in the last 37 days I made 12 calls to customer service, never received a firm answer for the use of my present tank.

The worse customer service I have ever dealt with, we finally got feed up after several attempts to have a possible leak checked and discontinued service. They were supposed to come pick up 1000 gallon tank that is taking up park of our driveway 3 months ago. IT IS STILL SITTING THERE!!!

We had been building a house for 2 years and called AmeriGas to install our tank 4 months before scheduled completion. The tank was installed in an incorrect location—directly outside our dining room window. We called to ask them to move it. My contractor called multiple times. I called multiple times. Over the course of weeks, over and over. We even had the personal phone number of the employee who had installed and and would move the tank and he called himself begging them to schedule him for our job since we were about to move in!!!! We changed our request, to just fill the tank because we were then 2 weeks from move-in, I was expecting a baby any day, and we just needed to be able to have hot water and cooking abilities. I called multiple times a day, every day, for a week. My contractor tried going to their physical location. I spoke to someone at every level of management and was assured our tank would be filled.

DO NOT USE THIS COMPANY. Worst customer service I’ve ever received. We set up with them in June of 2021 when we bought our house. We set up automatic deliveries and no one has come out to check our tank in the past year! It is now June of 2022 and we ran out of gas. I called customer service and they said it was their mistake but couldn’t guarantee when they would be able to get someone out to our house to fill up the tank! This is unacceptable. We have a baby at home and no hot water for baths or bottles. If I could leave a zero star review I would!

My 89-year-old mother died in February of 2021. Her AmeriGas account was started in November of 2019. Her propane was paid in full and she had gas left in her tank. I called them to send the death certificate and for them to pick up the tank. They did pick up the tank with extra gas in that tank. I have been receiving invoices and calls that she owes $160.00 for leaving the account early.

Horrible customer service. My family had been a customer for more than 20 years and when we bought the property from the family we stayed with Amerigas, close to 20 years ago. I am so disgusted and disappointed with the service we received when we had a recent emergency need. We ran out of gas and called for an emergency delivery. We agreed to pay an extra $200 for delivery within 24 hours. We called back 24 hrs later asking where they were and were told we did not get delivery due to not paying the $200 upfront (which they did not ask for). We were then told it was really $300 for a 24 hr delivery and $200 for 24-48 hrs. On hold multiple times for almost an hour.

I was a new customer… These people charged me $750 for something called “forecasting!!” something I was never quoted and/or made aware of!! This was one week after I paid $600 to fill my partially filled tank!!! $1350 within a week!! So I disputed the $750 with my bank and now they are tacking on late fees and sending collection notices!!! They better not put that bogus bill on my credit report!! I hope these bastards go bankrupt!!!

What a NIGHTMARE we've had with this company! We had our 1st order EVER and was TRIPLE BILLED WITH INCOMPETENT CUSTOMER SERVICE FOR RESOLUTIONS. I WILL BE THEIR WORST NIGHTMARE if they don't respond with an accurate bill. My advice..RUN THE OTHER WAY!

For the 3rd time since buying out NM Propane, AmeriGas has failed to deliver our propane as promised. After waiting 10 days and many phone calls each person I spoke with promised we would have our delivery the next day, we are still waiting. Because we are down to 3% we can’t use any hot water, we can’t shower or do dishes. This happened last Christmas and we had company staying with us, ordered propane and it took over 2 weeks to be delivered. We are going to switch propane companies after this delivery. I would never recommend Amerigas to anyone ever.

We have had Amerigas for years. The account was in my husband's name but I wrote the checks and paid the bill with my money from our joint checking account. My husband died last September. I needed the tank refilled shortly after his death. The man I spoke with was barely understandable as he had an accent. He also was very rude. He said I needed to send a death certificate, a letter from the courts authorizing me to use the account. Funny I didn’t need any of those things to pay the bill or the tank rent in December. Our state offices had been hacked and I was unable to get a death certificate for months. I was finally able to persuade a girl to send out a delivery which I paid for.

Poor customer service. Came out because of a possible gas leak. Stuck his head in the tank area where you fill the tank and immediately insisted that he smelled no gas. Stood there for a while looking for flies since they apparently can detect a gas leak. After I insisted that several people had smelled gas he sprayed the fittings. I saw bubbles coming from the regulator and so did he. He replaced the regulator and used two separate set of gauges at which time he stated that the leak may be in the line between the tank and the other regulator at the gas pack.

There should be an option to give negative stars. This is by far the worst company I have ever dealt with for anything. The customer service is so terrible it's actually shocking. You have to call back over and over until you get through to someone that actually cares and is capable of actually helping resolve an issue. I once spent an entire day calling over and over until someone was actually capable of giving me an answer. So many issues, but very long story short...I first called Dec 15th 2021 for service. I pre-paid for a 100 gallon fill and was told that first they would have to inspect my tank, and a tech would be there 24-48 hours. After a week of no technician and no contact from Amerigas, I started calling to find out what was going on. I was then told it would be a month before a tech could come out and they could not fill until the inspection was completed. As we were coming into below freezing temperatures, this was unacceptable.

If I could rate as a zero I would. We were customers for over 20 years-paying a yearly tank rental. The last 5 years of rental, the gauge on the tank had been broken-which resulted in running out of propane at random times. We notified them countless times & requested it to be fixed-they refused. We ran out of propane AGAIN on Dec 12, 2021 when it was cold & rainy and everyone was ill-they wanted to charge me emergency delivery fees and after hour fees to deliver.

My invoice for propane from Amerigas dated 3-31-22 was more than twice the amount billed 2-28-22 with no reasonable explanation for increase. I have made contact with "Customer Service" more than 5 times requesting that someone from billing to call me but have had no response. I now have been billed $150 dollars twice - April & May for sending someone to "check the meter"! I am past due now at almost $700. Do I have any recourse?

I have been with Amerigas for years. When I was able to deal with the local people, I was more than satisfied. In December 2021 I made my yearly fill up. In February I received a bill for another fill up. After spending many hours with customer support in INDIA, I was told that I had made the decision to go on automatic delivery, which of course I hadn't. I said, "Explain that to me." They said, "We automatically deliver when your tank is below 20%." I said I filled up in December. My tank 1000 gallon tank was at 75%. Click, they hung up on me. Several more hours of waiting and talking and asking for a manager in the United States, I finally got someone that understood the issue and supposedly took care of it. I got an apology and they said, "We'll come pump out what we delivered and credit your bill."

I have a neighbor who has a propane tank which desperately needs to be changed. Half of tank sits on my property and it is the biggest eye sore. The tank is dated back in the 1970's, leans to one side and the paint is peeling off. I have contacted the owner of the tank and the company. The company refused to deal with me because I don't have an account with them. The at one stage told the property owners that they would paint it (which I guess would be better than nothing) and then they agreed that the tank should be replaced because of the age alone.

Worse company ever! As others have stated on this site, they are pure out liars! I've had two incidence where they failed to deliver my gas and when I called, they said someone would be out same day and promised a call back within 20 minutes. Never heard anything from them. Had to wait multiple more days to get gas. They were great when it was Heritage Propane (local company), but once Amerigas bought them out, they are horrible. Their call center is outsourced (appears to be offshore) and they simply tell you what you want to hear to get you off the phone. I highly recommend going with a different company even if you have to pay a little more. I am done with this company and will go back to Gas Inc.