AmeriGas Reviews

The business practices are lacking integrity at the Amerigas on Salinas Rd. I was a Santa Cruz county resident until mid October. Amerigas has had some shady and deceptive practices throughout my business with them, yet when I tried to switch companies, the Covid limitations didn’t allow other propane companies to start new service that required entering homes. Amerigas overcharges for propane and is the most expensive in comparison to all of the others in the county, even with being a member of SPUG. **SPUG is an organization that allows you to get propane at wholesale or close to wholesale price—check it out regardless what company you go with.**

Amerigas is terrible. I'm surprised that this is an American owned company. They are way too big for their own good and cannot service their customers. When I first started with them at my new home. They screwed up the order and I was without propane for a month. Just recently they were supposed to deliver on February 15th, but we had that major storm.

This is the worst company I have ever had to deal with! I have been trying to close my account and get them to pick up our tank for 6 months now. They charged us for a year of tank rental in November even though we asked them to pick up our tank. I have been disputing those charges since then. They have piled on late fees and even sent us to collections despite having in their records that we were disputing the charge. I have asked to speak to managers and the customer contact people say they will have a supervisor call me but then no one calls. We have asked to have their service people call us to set up the pickup and we get no calls. I think they are betting on us getting so worn down that we’ll just pay this charge. Avoid them at all cost,

March 15, 2021. 42 degrees. We got home from Florida to find the propane disconnected and a lock places on the tank preventing reconnection. There was a ticket on the tank but it was illegible. After Twenty seven minutes on hold with customer service I hung up and called the emergency number. The emergency customer service person said that no heat in near freezing conditions is not an emergency so I get kicked back to the regular customer service line where I’m on hold for about fifteen minutes. The guy told us the system is updating and he can’t do anything. Their lock fell off the tank and I reconnected the propane to fire up the heat, while doing that my wife got in touch with someone who said there is a possible leak. The propane was turned off and we got a hotel for the night.

Let me tell you about Amerigas... A full day of phone calls, spoke with 5 "resolution specialists" after listening to their recorded message telling me how great their customer service is. Repeating my same issue over and over for each person. Being told over and over that their supervisors aren't reachable by phone. Here's our problem. We bought a home with a rented propane tank that belongs to Amerigas. Just prior to closing on the home, the tank went empty. Amerigas wouldn't fill it for us because we didn't have the account yet, so the seller agreed to have it filled and we would just pay him. We talked to him and Amerigas about seamless transition of the service.

We ran out of propane in December and they changed their system to where you can't call the local office. After calling and being on hold for over an hour without anyone picking up, (never responded to emails either) and trying for two days, we switched to Pro Flame. Turns out they're cheaper. And you can actually call them. Amerigas then charged me a $70 service fee to come get their own tank, for me canceling because I couldn't get a hold of anyone. In the contract I signed 4 years ago it did state they'd charge this fee, but it was $39 back then. They refused to waive it. It's like they're trying to chase customers away and make them never want to come back. Great company. /s

I canceled my service after many attempts to work with them, they waived their rental fee last year, I was satisfied, I ended up buying my own tank, so I canceled their service, now they are trying to charge me last year's rent and 36 dollars a month penalty, I can't tell you how many times I got transferred, no one will return call! I've been in business for many years, I never have experience worst service than Amerigas in my life!

This pitiful excuse for a propane service isn't even worth considering. After Covid hit they closed all offices completely. You could not connect via telephone as wait time on hold reached 117 minutes on one occasion. It was never less than an hour. You could not access any human to order service, refills or even answer questions about account numbers making it impossible to do anything online. It took almost 5 months to get service and that required complaints to the state attorney general and the Better Business Bureau. If you want service GO SOMEWHERE ELSE, these people are incompetent idiots at best.

This company is awful. I had Heritage Propane and then found out AmeriGas bought them out. I scheduled my yearly fill of my tank (only used for the fireplace). I had to prepay (first time having to do that). A few days later, the truck pulled up, the guy got out and walked to my backyard and then left. No fill. I gave them a couple of days, thinking something was wrong. Never came back. I called 4 times over the course of the next 3 weeks. All the time someone new telling me they don't know why it wasn't filled and they will send someone out immediately. Finally on the 5th call, someone finds out that they do not service my type of tank anymore. What?!?! I asked for a refund. One was given to me (direct deposit into my bank account). Thought I was done.

Previously I had experienced excellent customer service. However, for the past 3 wks I have been told I would receive a delivery. No delivery came. Currently out of propane. Tank reads that I have 20 gallons but actually it is empty. Promised 4 times that I would receive an emergency delivery and there would not be any extra charge. Again, no delivery came. Originally called before the snow/ice, then called when snow/ice on ground, then called after the melt and sun came out. Each time told delivery would be made that day or the following day. Does Amerigas want to lose their customers???

Moved to current address in 2015. Amerigas came to home to fill tank and said tank was too close to Air Conditioner. Charged me to move tank. Said nothing about tank under deck. They refilled tank several more times. On 10/20/20 they came to fill the tank and said they would not because it was under the deck. I explained that the tank was right where Amerigas put it under the deck. The driver still refused to fill it and left. I called (very difficult to reach) and explained this to a representative. She said this sounded wrong and would send someone back out.

Tank scheduled to fill 2/19... No show, no call to let us know... I called them evening of scheduled delivery to be told it will be delivered 2/22... Driver comes 2/22, gets 3/4 way in driveway... There was ice... He walks back to look at tank and drives away... I call to ask when next delivery and was told tomorrow... Great. I'm ok with that... My husband gets a call later this day from a Chris who reports it's unknown when a driver will be back out.

The absolute worst customer service and follow through we have ever experienced. Evidently Heritage Propane (who we have been receiving all billing and communications through for at least a year) was purchased by Amerigas. We were never informed and have been paying Heritage up until today (legal?). After having scheduled a delivery 2 weeks ago, nothing but lip service has been offered by AmeriGas. Our gas ran out at the worst time and the weather prevented delivery. Weather we can understand. Despite AmeriGas not delivering, we were told for 3 days we were “scheduled to be delivered today” which is a flat lie, no trucks ran due to weather. Meanwhile, weather being completely clear 3 days later and roads cleared, their answering service now tells us that their driver only delivered until 11am today and will try for tomorrow. No call, no followup, no apologies, no assurance as to when or IF it will be delivered tomorrow much less ever.

This company is awful. Called amerigas in January to have our tank filled. They were supposed to come do an inspection on our tank on January 22 but they were a no call no show. Also we had already paid them for the filling of the tank so at that point I was just ready to be done with them realizing they were not going to be reliable and whenever you call you're on hold forever and constantly being transferred. I called them wanting my money refunded and have been told two times now that it's in the process of being refunded and it's been almost four weeks since my first phone call to get a refund. Don't use this company unless you need more stress in your life.

We have been with AmeriGas since 2003. At first this company was very helpful with everything needed. We have a backup generator and a propane pool heater. Propane prices went way up so I put in a rice coal boiler to heat the pool. This cut my propane bill from $900.00 a month to $100.00 a month, but I still needed propane for my generator so AmeriGas but use on call when needed. So we call when our 500 gal tank is at 30%. We used to get a delivery within a week or so. But the last 2 years we call and delivery is 4 weeks later. We ask them to call before delivery so someone would be here for the delivery, if no one is at home they lock the tank and I need to have someone scheduled to unlock the tank, this takes a week or two. I have electronic igniters, no piolet light.

We're unfortunately stuck with AmeriGas for propane for our home because they own the tank. In the time we have dealt with them they have proven to be nothing but liars. They promise deliveries, never show up, or when they do they don't provide the amount requested. And then they try to overcharge. We had an emergency situation recently, tried calling for three days. After explaining the situation we were lied to by 99% of the AmeriGas representatives, esp. the supervisors. They promised we 'were on the list for delivery the same day', never happened. Then promised we were on the list for the following day. Big lie!! Never happened!! At this time we're out of propane, still cannot get an answer other than more lies. Am sure they all had a good laugh. Am calling the State Attorney General's office tomorrow to file a formal complaint.

This company is terrible to deal with. I am choosing another company after 7 years with this ** company. I paid for a gas delivery 2 weeks ago. I did so because it is winter and I did not want to run out. So more than 2 weeks later I still have no delivery and I have run out of gas. The weather has turned and it is very cold in my house. I attached a pic of my thermostat this morning. My wife has spent hours on the line with them and they obviously employ call centers outside the country. They are not only unhelpful but obviously following a script and don't care. DO NOT use this company as they also price gouge. Other companies in the area are charging nearly 2 dollars a gallon less. If I could give zero stars I would.

I paid Amerigas to come out and do a survey for a site install in mid December. I then called them back in early January and spent hours on the phone being disconnected and transferred saying they didn't receive the survey from local company. I finally was able to get local company to upload site survey which was another nightmare. When I called backroads schedule, they said system said the system would only allow it to schedule 6 weeks out but they would notify company and see if they could speed things up. I would receive a call soon I was told.

AmeriGas is the worst company I've ever done business with in my 43 years on this earth! I am still waiting for a delivery that I ordered almost 3 weeks ago! Every time I contact their terrible customer support team, they flat out lie to me and tell me I'm on the scheduled route for that day and to expect a call from the driver soon. They did this to me 3 days in a row! One support representative refused to put me through to a supervisor, telling nobody was available. I completely understand that two days of light snow slowed deliveries, but come on, it's just a couple inches of snow, not ice. Besides, it didn't snow until day #13 of waiting for my refill.

They deserve 0 stars. This company left me without gas (hot water) for 6 days, though I'm an auto-refill customer. Five calls over five days yielded no help at all, just outright lies - one agent gave me a confirmation number with his guarantee that fuel would be delivered in 2 hours - the number turned out to be a bogus string of letters and numbers. Promises to have someone call me to resolve the situation never panned out and when I went to cancel my account, I learned I would be charged $60 for them to come & get their tank from my yard. Find a local company to do business with. These people are either incompetent or are coached to give the run-around. Either way, take your business elsewhere.

I'm actually very surprised the service is so bad. No one is perfect, everyone makes mistakes, but this company has dropped the ball for every delivery we've had and this last time took the cake. We have a big tank and a small tank that need to be filled at the same time, we tell them every time we need a fill that we have 2 tanks that need a fill. Every time they acknowledge that we have 2 tanks and they will both be filled and every time they fill 1 tank and start to leave and we catch them and they know nothing about the other tank, have to call and wait on the phone every time to confirm that they are supposed to fill the other tank too.

I paid to have the gauge repaired and then replaced on my propane tank last year - incurring repair fees and emergency delivery fees well over $500 not counting the cost of propane. I requested a tank replacement before heating season started and was given the run around before they finally agreed. I placed a refill order and even though my gauge says 20% I'm completely out. THIS gauge doesn't work either!!! They want to charge me yet another $369 to deliver and fix the gauge. NO. I AM DONE. Amerigas is now taking 10-14 days for deliveries - WHY???? If you're using their payment plan you cannot place an order until you're paid in full and by then most of us are low on fuel and cannot wait a week or two!!!

I purchased a home in North Eastern Pennsylvania a few years ago that had a tank belonging to AmeriGas on the property. I was ok with that, and I continued to use them for my gas supply. Historically, whenever I’d place an order I received my delivery within a couple of weeks... Well, something changed. I called in an order on January 20 2021. Today (the date I’m writing this review) it’s February 16 2021. My tank is getting dangerously low. The outside temperature here has dipped into the negative temperatures several times. Dispute multiple calls (6 calls to date). No delivery has arrived. Come warm weather, I’m going to have their tank removed from my property. I will never use AmeriGas again. They absolutely do not give a damn. They also charge a higher rate than any other gas supplier in my area. Be forewarned... Stay away from them. They are absolutely the worst...

Just moved into a new property. Called AmeriGas on February 2nd, set up new account and ordered to have tank filled ASAP. Tank was almost empty. Representative told me that someone would be out February 5th to fill the tank. Account set up to monthly bill cycle. No one showed up February 5th. Thinking it might be a day late, I waited. February 7th the tank ran out of gas. House is now cold, no heat in the middle of winter. Called AmeriGas on February 7th to which no one answered the call. They were closed on Sunday. Called February 8th, representative stated that there was no order for delivery. Placed 2nd order and paid in FULL amount requested by representative. Requested emergent fill (which costs an extra $200). Representative stated that the tank would be filled within the next 72 hours. February 11th, no one came to fill tank.

No customer service. On hold 2+ Hours. Never asked or told we were not on auto fill for propane. Now out 3 days. Cannot reach anyone. Finally did and they want $300 extra dollars to deliver within 24 hours. I asked for supervisor. Placed on hold another hour twice. Do not use this company. Horrible.

Amerigas is the worst company I have ever dealt with. I ordered my propane delivery Jan 27th 2021 at 30% per their suggestion. I was told they would deliver between Jan 28th - Feb 10th, 2021. Feb 10th they still had not delivered. I was told on the Feb 11th that it had gone past their usual delivery time and I would be moved into priority state. STILL no delivery Feb 11, 12, 13, 14th. I called them the 11th, 12th & 13th, still all lip service no delivery. This is my only form of heat, 3 month old baby in the house and still NO DELIVERY! It appears I am not the only one, I have since found the same scenario with SEVERAL OTHERS! I highly recommend that people NEVER use Amerigas. They have no work ethic, no customer service, incompetent, don't care that with their errors they leave their customers in an a deadly situation!

Blue Flame Gas was bought out by AmeriGas. As such, we have lost our "Local Provider". Nothing is local anymore! I can't even call the local office. I have to call a number that goes to who knows where. I have been on hold for 47 minutes to change an email address and dispute a charge. The representative said "There are a lot of things I have to click on to complete the process" when I asked him why it takes so long to request a dispute or change an address.

I have been an Amerigas customer for three years. I'm a disabled veteran and they offered me a great price per gallon. I recently ran out even though I'm on auto fill and I called the call center in who knows where repeatedly. There is no one local to call and the office is unmanned. After all that they charged me $4.729 per gallon, more than $2 over the local retail price! I am disputing the charge but so far nothing from customer service at Amerigas. This company is your worst nightmare for propane delivery.

Called for emergency delivery. The representative didn't know how to handle it. They didn't know they need to charge me the fee first to process the emergency. They just told me they expedited the order but actually did nothing. And they kept lying about the delivery time. Just let them get you to the SUPERVISOR if there's an emergency! NEVER TRUST ANY PLAIN REPRESENTATIVE, they just have no idea what emergency means. All they can do is placing regular orders. It's really cold here and possibly we will have another storm and my family with two young children just have to wait, wait and wait with an almost empty tank.

My previous company sold out to Amerigas & when I called to place an order, they ran my card & then told me it would be 7-10 business days! They are a joke & I will never use them again. If I knew I could get a refund as fast as they took my money, I would cancel the order and get it from another company, but I need that money before placing another order, bc it is not cheap to fill up a large tank. Everyone in my town has left Amerigas and went to another company.

We place an order for propane over a month ago. After 5 calls and being on hold at least 15 minutes on each call we still do not have service. We have been lied to every call on when we would receive service. This company is terrible. Too bad they purchased our former company which had good service. We will be changing companies. I advise do not use AmeriGas.

I wish I've read reviews before I signed up with this company. I'm giving it zero star. I just moved to a new place and this is only my second time that I requested delivery and both were horrible experience, should have learned the first time. I was put on hold for hours trying to get to a live person. It took forever for them to deliver. The first time I was told my tank location was too close to the air conditioner and need to be moved for them to deliver. I had to pay hundreds of dollars for that, when it wasn't a problem with the old owner.

I have reviewed 100s of reviews on here for AmeriGas, and virtually all are 1 star! I can see why. We were with our local gas company "Tenbrooks" for over 50 years, but then AmeriGas bought them. It has been downhill since. There is absolutely NO customer service! NO person to talk to, and if you even can, it's like a 45 minute wait. They charge outrageous tank rental fees, for supposedly doing "maintenance" on our tank, but they have NEVER done any type of maintenance in all these years! The rental fees are to make up their profit if we have a warmer season and they didn't sell enough gas. We have local family-owned gas companies in our area which I will be switching to...and AmeriGas doesn't care, apparently.

I went across the street to a competitor, and was told they would get a new tank to me with gas Tuesday.

When local people answered the calls we received great service. Now that the calls are answered by a virtual call center the customer service is terrible. We called in to schedule a fill when our propane tank was at 30 percent. 18 days later (Feb 2nd 2021) we have called every day for the past 5 days. Each day they tell us we are on the schedule for the next day. Today we were told the same. After waiting on hold for 20 minutes to speak to a representative, she hung up on us. I'm currently on hold so far for another 30 minutes and counting. Propane is our only source of heat and we now have about 3 or 4 days of propane left and it's a snowstorm that will probably not allow travel on our road for a few days. I wonder if they are warm in the call center??? Hopefully someone is monitoring these reviews and takes action. Doubtful but hopeful. Otherwise, we will be search out a new provider.

Tried calling multiple times. Every location across the country is closed due to covid so they they can't take phone calls at their local office because of foot traffic. The national call centers are indifferent, rude, arrogant, not providing service, no return phone calls. It's as if you're doing them a favor to call like I should pay them to take my business. A nightmare of a company. Is is there no management of any kind? What's happening to this country?

Amerigas recently bought our LP provider. We have had so many service, delivery and customer service issues in this past 12-16 months, than we ever had with the other co. they bought out, than we did with them in 15 years! Called 6 times in last 10 days for a del. that was scheduled 1/18/21 that I set up 1/2/21. 11 days after del date, still no gas. I never carry a balance so that isn't it, and every one I have spoken to has "expedited it to urgent/emergency status". Website chat is non existent, call centers have long wait times, but I stuck it out 6 times to get the same BS lies. Will easily find another local supplier for next season.

The worst company I have ever dealt with. Can't get a hold of anyone, when you do they're rude, service stinks. 2nd time this has happened to me. Call for delivery and not prompt. It is like they could care less.

Just a lot of runaround with calling then they don't show up. I guess we should prepare as our new president said he was going to do away with all fossil fuels. For now, I just called a different supplier.

Tried month of September 20 calling multiple times a day & week to get my options emailed on Sept 30. They replied Oct 24 to fill my tank. I cancelled that day. Now 3 months later tank still at my house.

I have been waiting for a delivery of propane for 14 days. I am told different stories from each customer service rep I speak to. I'm on an "expedite & emergency" list and even paid $300 in advance for 24 hour service. NOTHING CAME and I receive NO INFO or UPDATE on when I can expect delivery. IT'S JANUARY & FREEZING. I have NO PROPANE left. When I placed the order I had 35% which is when they suggest you place an order. HORRIFIC service. Once I get the delivery I plan to cancel the account and switch to a new provider. This is a disgrace and to not receive an honest answer is poor training across the board. My advice to anyone...chose a different propane provider. They don't care about their customers.

I'm on an auto order where they're supposed to come to the house and automatically refill my propane tank. This is the third auto delivery where they've never filled the tank when they were supposed to, it happened in September, then in December, and now in January. They were supposed to show up last Wednesday and never delivered and when I called they told me they they would put in for next day delivery, never happened so I called on Thursday, they told me the same thing, Friday still no delivery but they told me that Amerigas delivers on Saturdays and sometimes Sundays.

Terrible customer service, unprofessional, wait and hold times exceed an hour. Reps are clueless, unreasonable and prices are outrageous in comparison to other providers. I had someone come check a gas leak on Dec. 31st and driver showed up 4 hours later. They locked off my tank, I placed an order and payment was made on the 4th of Jan. But they didn’t process my order til the 9th. I was then told after 45 minutes on hold it would be at least 10-14 business days before delivery arrived. I called to speak to someone and was told to call back on Monday because they couldn’t help me nor did they care to.

I ordered propane on 1/11/21 with 20% in our tank. 10 days ago. We are now at 5% and at risk of running out. Meaning no heat or hot water. I have called customer service on 4 occasions. I am told we have an open order but they can not tell me a specific day when we will get a delivery. Customer services says a delivery will be made within 7-14 days after order was placed. They can escalate my order and deliver today for an additional $300.00. Really? Customer service is no help at all. They can do nothing. I also tried the chat feature online. It is not working. Our local company was bought by Amerigas. If you have a choice please do not do business with Amerigas.

This is not a company that should be in business. They have poor delivery service and poor customer service. They are always higher than the competition but used to have reliable delivery service. That is not the case any longer. The delivery service is a two week wait and and I have been on hold for 1.5 hours waiting to talk to someone about the latest bill. The bill I just received is $0.65 per gallon higher than the other 4 companies in the area. Stay clear of this company.

Wait times for service can be over 45 minutes. Repairpersons do not show up when scheduled and no one calls to let you know. Difficult to schedule service other than tank refills. At the time of this writing I waited 20 minutes and got a person, got cut off and have waited so far another 40 minutes.

Billing problem - I called and after 54 minute hold time, I was told I would receive a callback within 3 business days - NEVER HAPPENED. Tried again on numerous occasions with the same hour plus hold times. Last time I spoke with a human and was transferred to "escalation department" only to be back on hold. Don't do it!!!!

On December 16, 2020 my mother prepaid $520.00 for propane. A month later and still no delivery!!! Emailing, calling, holding, pleading and crying will get you nowhere with this company! I had to order a new tank and propane with a different company. My mother has been without heat and without hot water for a month! Thankful she has it today, but this nightmare is still not over... How in the world can I get a refund when they wouldn’t even deliver with the propane we paid for?

My husband and I have been Amerigas customers for over 20 years. They claim that they have enhanced their website and encourage customers to use it. However, it doesn't really work. Their own customer service people (multiple, not just one) cannot navigate it to find any information on when a delivery will be made. The tank that powers our gas logs is completely empty, and someone will need to relight the pilot light. I thought I had this straight on Monday, but it is Thursday now and no one has shown up. When I called today, any notes that the customer service rep made on the online account on Monday have apparently been purged. There has got to be a better service for propane than this.

Every winter, I am calling to get them to deliver gas to my in laws, when my in laws are on the automatic refill. This year is the worst! On their Facebook page, there is a lot of customers that ran out of gas. In the winter time! My in laws are about out of gas now! They have an emergency refill number to call. And if they do the emergency refill, they charge. They are bad about getting their tanks and still charge rental fees after you cancel and when they are suppose to pick up the tanks. They suck. If you can find another place to deliver to you, it is best to go with them!

Not recommended! Being in customer service myself I know the importance of good service. We hold a 500 gallon tank with AmeriGas which we fill 3 times a year. However, Northwest Energy has merged with AmeriGas hence why we are now customers. Sadly we have received overseas customer service which is very poor... it's been 18 days since our order and the withdraw of $800 from our bank account and still no deliver of Gas. My wife and I have been on the phone 5 different times to address the issue and why our deliver has not arrived. They have told us 5-10 days for deliver- great that works for us. (The last 3 days their prompt call center tells us deliver is set for today but it was a no show for the last 3 days straight). Then we were told 7-14 days and lastly 14- 20 days for deliver times.

I am thoroughly disappointed with this company. I placed an order on 12/28 and was told a delivery date of 1/1-1/11. Thursday 1/7 we run out of propane. My husband called and was told it would be between 24-48 hours and someone would deliver. Saturday 1/9, 48 hours, came along and still no delivery. Called that afternoon and was told they would place an emergency delivery to fill our tank. Couple hours later and no one showed up. Called again that evening and was reassured by two Amerigas customer representatives that someone would be there that evening to deliver. Left the porch light on all night, because stupid me believed the two employees that someone was coming.

Before AmeriGas, we used Fallsburg Gas for many years. The latter provided excellent, personalized service, and the one time they skipped our automatic delivery, they paid for the cost to repair our frozen pipes. They took responsibility, and they were dependable. Today, January 11, 2021, I noticed that the temperature in the house was going down. I suspected the tank was empty, and AmeriGas was not timely with its automatic delivery even though for the past two weeks, I had been apprising them that the tank levels were going down. I called at 7 AM to let them know that at this point, I had an emergency. I was met with a lackadaisical attitude and was misinformed by the receptionist, who reassured me that when the driver arrived at our country house, he would call to gain access to the house so that the furnace could be lighted.

I requested my tank removal in September after spending 2 hours on hold. I Finally received an appt time, and they came a day early, no problem. They GENERATED a bill on 12/23, I rec'd 12/30/2020, paid on 1/5/2021 due to New Year's holiday. They have now billed me $35 late fees on said bill. Stay away from these people, they use COVID as an excuse to take your money. Now I am on hold again to try to remove the late fees. Another 2 hours taken from my life.

I ordered propane online to be delivered to my residence on December 23rd, 2020. It is now January 9th, 2021- 18 days after the order and no delivery. Their truck delivered propane across the street today.

I signed up with AmeriGas, as a new customer to propane I am not familiar how quickly I will need service so I was setup with automatic monthly service. I've been in my home since September, I received two bills and just assumed my usage was low. Saturday I check my tank and realized it was at 30%, I called for delivery and was told they showed me at 60% which was off. I was promised to have my delivery escalated. Tuesday I called just to confirm delivery and was told I would be serviced the next day.

I just cancelled my account as my home heating propane tanks are just about empty (below 5%) and I have been asking, then pleading, for delivery for a month. I was promised an emergency delivery this week that never came. So I contracted with local vendor who is coming today with new tanks and gas. AmeriGas took over a local family business who were providing good service - got an emergency delivery within hours late one night when gas ran out back in March - and they have ruined the business. Several neighbors told me the same story. DO NOT DO BUSINESS WITH THESE PEOPLE. PROPANE IS TOO IMPORTANT TO TRUST TO LARGE FACELESS CORPORATION. STAY LOCAL.

I have moved and closed my Amerigas account and am still dealing with bizarre overdue claims. What a nightmare, from taking three weeks to refill our tank (we had no way of cooking!) to being promised refunds for unused temporary cylinder and never receiving it to the insane weight times and customer service reps seeming to have zero information. I find it criminal Amerigas can still be open for business. If you have the choice (which we did not as renters). DO NOT do business with this company. Class action lawsuit?

I have been a customer for 15 years and all was well when all I had to do was pay them. My propane tank had a leak which they denied for a year. Then a service representative came and confirmed the leak and shut it down and told me they would be back for repairs. After six months of calling with no answer ever I finally got an appointment for which they did not show up. After countless calls and literally hours waiting to get someone I have no gas and no hope of getting it this winter. They did I send a tank rental bill to add insult to injury. They force you to go online to do business which is only good for new customers. If you are looking for propane do not use Amerigas. They do not deserve their one star rating but zero stars is not an option.

We placed an order for delivery 12/14/20. We were quoted and texted a delivery window between 12/15/20-12/24/20. We still have not received anything. We call sometimes 3 times a day. We get routed to customer service operators all over the country, everyone gives us a different answer as to when we will receive propane. It is winter here, luckily so far it has been mild otherwise we would be concerned about freezing pipes. Since it has gone on so long we are told we are on Emergency Expedited Status, we have also been told that we can get an expedited delivery if we pay a fee of $200-300, which we refused to pay. WE JUST WANT PEACE. OF MIND, HONESTY AND PROPANE AS PROMISED.

I have been dealing with Amerigas for 9 months. We purchased a home in August 2020. The previous owner had a rented Amerigas tank for a basement fireplace. I contacted Amerigas to transfer the service, and the folks I spoke to were helpful and quick. 1 month later, I still had not been contacted to "unlock" or fill my tank. I called and received an apology - a tech was sent out that week. When the tech arrived, I was told that the tank was never actually locked out - just turned off. I was also told the tech could not fill the tank during his visit, and I would be contacted within 24 hours to have the tank filled. No one ever called.

I truly wish there was an option for no stars. I received a bill from AmeriGas on 11/30/20 for a propane tank rental. I do not and have never rented a propane tank from AmeriGas. I would normally never write a negative review for a billing error because mistakes happen and I'm happy as long as it gets corrected. The problem is that I've been contacting AmeriGas for over a month now with literally no response. I've called numerous times and held for over an hour each time, only to get disconnected without ever speaking to anyone. I've sent two letters via regular mail, again with no response. I'm now getting past due notices for something that I never purchased. I really just want to get this resolved, but I have no idea how to even communicate with anyone at the company. It's bizarre and unacceptable behavior for a company.

This has got to be the worst company I have ever dealt with! Don't bother calling customer service. After 12 hours on hold trying to get a propane delivery that was requested 12 days prior, I finally claimed I was a new customer and immediately got a person. I told her if she transferred me to customer service, the next call I make is to another propane provider. After another 2 hours of hold time with her trying to set up a delivery (I had done so online 12 days prior with no delivery in sight and at 10% propane), she claimed they expedited the delivery. Two days later, nothing. I called another LOCAL company. They came out the next day and were CHEAPER! I'm DONE with Amerigas. They're more worried about drumming up more business than keeping the customers they have, happy. I'll run out of propane and freeze before I'll call them again!

Ordered delivery Dec 9. Was told it would be there by 19th. On 21st told it would come next day. On 23rd was told they don't do deliveries that way. On the 28th was told it would be the 29th. No delivery.

Once again I'm out of propane, I started asking for a delivery 16 days ago and have been given the run around since. I've used the website, live chat, email and a real live person, still no propane. This has happened over and over. How do they stay in business?

Updated on 01/29/2021: Amerigas is the worst company that I have ever tried to deal with. I have spent hours on end on hold on the phone, live chats, and sent letters all to no avail. I had been trying since August to get gas delivered to my home. I was given 5 different delivery dates during that time and no one showed up or even bothered to call. I finally had to find another supplier as I was running out of gas. I had paid in advance and was told in November that I would receive a full refund. I still have not received my refund and initiated a live chat yesterday and they had no record of my cancellation. I have names and dates. They did advised me that I would be charged a $69.99 dispatch fee to pick up the tank. Really?? You are charging me for being incompetent. I have sent letters to the CEO and the local office to no avail. They sent me a form letter back saying they are experiencing difficulty. I have contacted the BBB and the Attorney General's office.

I called AmeriGas for a propane refill one week ago today. I told them I was out of propane and that I would not be able to cook over Christmas. I felt that an extra delivery charge of $300 was over the top and would wait until today (one week) for them to deliver. No one came. I called, recording said I was scheduled for today. Finally (wait times of an hour) and was told I'm not on the schedule. They have 14 days to deliver. Unbelievable. Stay FAR AWAY from AmeriGas. Virtually ANYONE is better than them.

Terrible Company, non-existent customer service. Switched to another company because of Amerigas non-competitive rates and requested Amerigas remove their tank from our property. It has been more than a year the tank is still on my property and they are sending me collection notices for a tank rental that I do NOT want. I have spent countless hours on hold and sent certified letters trying to resolve this. Contacting the attorney general is my next course of action.

Similar to other complaints on AmeriGas - I am a prepaid, AutoDelivery customer in Cornville, AZ (lows in the 20s-30s) - prepaying so demand can be forecasted and auto-delivery so in Amerigas words, I never have to worry or monitor gas levels because they do as part of their wonderful customer service. On 12/13 the level of gas triggered an order -- and since then the order has been PENDING. Last week it went to 13% so I attempted to call and on hold for hours multiple times and the website said as an auto delivery customer if I do check and it's under 10% I should contact the local office. So, I tried and tried with no success.

I requested a fuel delivery on 12/16/2020 because I noticed I had 20% fuel left. On 12/23 I noticed that they still have not arrived so I called and they told me I could get an emergency delivery the same day if I paid the $300. Needless to say I paid the $300. It is now 12/26 and I still have not received my delivery. I have contacted them 10 times..Spoken with two supervisors and nothing..Absolutely horrible company.

If there was a way to rate these idiots 0 stars I would gladly do so. Scheduled a delivery on 11/23. NO DELIVERY IN SIGHT 5 WEEKS LATER. I've been on the phone with corporate telling me "tomorrow I'll get a delivery". Yeah, OK. I'm currently almost completely empty from propane and they route your calls down to some southern state where they can't COMPREHEND what it means to be in 10 degree weather WITH NO PROPANE. This is literally the absolute worst company I've ever dealt with. P.S - They don't allow you to contact your local AmeriGas office due to "COVID-19 Protocol". That's nice, let me talk to someone on the other side of the country that doesn't understand what it means to freeze your behind off. Absolutely leaving AmeriGas as soon as I can. What a joke.

We ordered propane on the 9th. Was told it would be 3 to 5 days for delivery. Called when no one showed up. Was on hold for hours and disconnected at the end. Still have not received any propane after having 4 delivery dates and spending several hours on hold. Customer service reps were no help. Couldn’t tell me when the delivery should be just by the end of the day. This company has horrible service. I would recommend using anyone else but them.

We have has Amerigas since we moved into our new house 4 years ago with no issues until this year. We ordered a refill in Nov. Here we are out of gas having a new company come in and put their tank in. My husband has called and was told they put an emergency order in but still no one showed up. Poor customer service and a no show on delivery a product people depend on.

I wish I could give this company a negative review. They came to refill my neighbor's gas and parked in my driveway without permission. When I asked them to leave they ignored my request. We now have oil dripped on our newly poured driveway. After being on hold for 20+ minutes, I was essentially told to get over it. Do not ever consider using this company if you have another option. Terrible terrible service!!

I ordered and paid for delivery on December 7th. At that time there was a 10-day window for delivery. We're way past that time now. I began calling Amerigas by the 10th day when delivery had not been made, and could not get a firm date of delivery. I called on Saturday the 19th and was told there is now 14-day window for deliveries, but that I would have delivery, today 12/21/2020. Today was the last day of the 14 days. We still haven't gotten delivery and have less than 5% in the tank. At this point, we still need delivery and should be given a percentage back in the form of a refund for every single day past the original 10-day window I was given. If you own your own propane tank, do not use Amerigas!

Called on Dec 2nd to get our propane tank filled up. Gave us a window Dec 3rd - Dec 14th...never showed. Called on Dec 15th, told we'd "have it by the end of the day but definitely no later than tomorrow. If anything changes we'll call you". No show and no call. Repeated that cycle on the 16th, 17th, 18th, 19th, 20th...all while on hold from 15mins - 1.5hrs (on the emergency cust support line at that). Now sitting in sub freezing temps with electric heaters being told the same thing on the 21st. "Probably by the end of today, but no later than tomorrow...we'll call you if anything changes.". Worst service ever!

We just purchased our home and have a gas fireplace. All was fine until we ran out of gas. Previous owner had an AmeriGas account which we were instructed to open a new account as accounts do not transfer. We ordered gas to be delivered which we were told we would receive a call from the delivery person a day prior. We never received the call. The propane delivery happened while we were not at home. We received a notice on our door that the tank had been filled and were charged a large sum of money only to find out they locked our access as a safety check still had to be performed. I have now called several times for this safety check and the only time I even get through to someone is when I state I would like to open a new account (otherwise I am on hold for hours).

AmeriGas Propane failed to deliver multiple times to our residence within their specified time frame. Their customer service representatives failed to contact us to resolve this resulting in long wait times on the phone trying to contact them, no promised follow up etc. I contacted them 9 times via phone, twice via their website (in writing) and am now pursuing buy out of our leased tank so we will not have to suffer their high prices and disservice anymore. I am prepared to go to court/arbitration based on their multiple failures. I was ignored until I filed a formal complaint with the BBB. I will not buy their propane for our home or use their exchange for our propane BBQ ever again!

As a 20 year customer of Amerigas the one time a called in an a service call for a new stove and it's been an adventure. I first found out they closed the local office then it took me two days to schedule a service call. On Wednesday morning the service tech arrives with no tools! He claims he will be back on Friday. Friday comes and goes no technician. I call again to be told they will be back next week December 23rd! We are having Christmas Eve at our house. What are the odds of a no show?

I started with the “company” when it was Clarendon Gas and my experience was wonderful. Unfortunately they were bought out by Amerigas and my experiences have been HORRIBLE! They no longer have a local office so there is no real customer service! They encourage you to use their website which is a Complete Joke! Two months ago I decided to change companies due to lack of service and went to website telling them not to deliver any more gas until I called them. Three weeks ago they tried to make a delivery and IA told the driver no more deliveries until called.

My husband called and ordered a gas delivery on 11/30/2020 of 100 gallons and he went ahead and paid for the gas which was immediately taken out of his bank account. Today is 12/16/2020 and we still do NOT have any gas and are just about completely out. We have been calling to get the status of our gas for over a week and we get the same story every time we call..."your gas will be delivered tomorrow." The company's website is not helpful either, and cannot get anyone to answer the phones.

I scheduled a propane delivery for a new service. It was service for a 120 gallon tank and fill. 3 weeks after the confirmation of service and 2 days before my scheduled service appointment, Amerigas called and told me they do not sell or rent 120 gallon tanks. They also said a great deal of plumbing would be involved to install a 250 gallon tank. Since I have already done the plumbing required and cancelled several appointments to make my scheduled service, this was a huge inconvenience and I now have no heat! Poor planning and communication on their part!

Contacted Amerigas back in Oct 2020 to serve up a new account. Gal from CA told me that someone would contact me to set up a gas check on my home. Call never came nor a delivery of propane. Spent 2 hours, 30 minutes on hold, phone call got dropped. Made chat call. Talked to Gal who said my account never got finished setting up. She said she would put a rush on a delivery. Waited. My tank was almost empty. My son called and spent a whole day on the phone. Gal promised a delivery by the following day. No delivery. Amerigas really doesn't care about the welfare of their customers. They don't follow through and the price of service also changes whom ever you speak to.

I spent hours on the phone (on hold) for propane delivery for my elderly mother who doesn’t live nearby. They admitted they made mistakes setting up her account originally. Repeatedly was supposed to call and provide delivery time and dates, but never did. We had to plead with another local company to change out the AmeriGas tanks just so she’d have heat in December. AmeriGas still hasn’t reached out to us. Completely incompetent and CUSTOMER NO SERVICE. I would never recommend AmeriGas to anyone I cared for. Buy local and get a company who cares about who they provide service to.

Have tried to reach Amerigas by phone with very little luck, promises of service delivery but no one comes out. Email is useless as is their Web contact page, it's clear this company has no idea how to run customer service. They used to be a company that responded quickly, clearly something has changed, highly advise you avoid them, as it's not clear they're still in business. Will try one more time to reach them or look for someone else who can come and fill a tank.

This company is terrible. My gas bill went up FIVE times the amount based on their "estimate" of what I would use. They stated that when they are busy, they estimate what the usage could be. I have emailed them twice, called the local office....nothing. I am also being charged 11.99 a month for them to "read my meter". However, they did not read my meter....they estimated it. I am looking to change as based on what I have read, this is a common problem.

I have needed to talk to these people on two occasions in the past 30 days. Wait times are 90+ minutes OR you are told call volume is high and you are disconnected. Waited one time 1hr45 and the minute they picked up I was disconnected. Paid bill and threatening to charge interest for non payment. Paid a month ago. Worst company I've dealt with in my life. Impossible to get in touch with. How are they allowed to continue operation. The State needs to intervene.

On Nov 17 got an ad for 25 cents off per gal. Ordered 70 gal for $159. The order has not been delivered. Customer service does not exist. Phone calls are not answered and emails are ignored. I have found no way to contact the company.

This is the worst gas company. They have not filled the tank for 3 months. We ran out of gas on Thanksgiving weekend. No heat, no hot water, no cooking.. Hours on the phone. They say they will deliver then they don't. Going on 3 days now. Horrible customer service. DO NOT USE THIS COMPANY. SONOMA COUNTY CA IS A MESSED UP OFFICE.

Have used Amerigas for 12 years. Used to be able to call our local office and talk to friendly and efficient folks. Delivery was always within a week. Now I find out that when I call the local office I'm routed to the worst automated phone system. Called five times and found wait times of 144, 121, 137 minutes, etc. I don't have time to wait that long. I switched to a local propane provider and couldn't be happier. Cheaper and excellent customer service. Amerigas has shot themselves in the foot and are losing customers everyday. Do yourself a favor and find another provider if you can.

I received a postcard ad in the mail for a promo from Amerigas. I figured it was a good deal so I would try them out at the rate they gave me. I ordered the propane a week before Halloween. It is now after Thanksgiving and I have yet to receive the delivery. I have called 6 times, been on hold for long periods of time. The people on the line were nice and tried to help but the system is broken. The buck never stops or if it does it is a dead end. I can't see how they will stay in business with no ability to get the message out to deliver the propane to customers. You can't call your local number, it just routes your call to the call center. Very very poor customer service!!!

If you deal with this company, do not expect to talk to a real person. If you do you will be on hold for HOURS!!! I only had to wait on hold for 2 1/2 hours to talk to someone about a billing mistake. What a horrible customer service system they have. I will never do business with them again! If you do —-good luck...

Been on the phone for 2 hrs trying to get a person on the phone. The message says go online and set up a delivery. I try and it says you're not set up for online delivery and says your local place in town. I call and then get put on hold again for 1 hrs still no answer. Since I am hold I have called a local different place and got a new tank coming with free install and the rate is cheaper.

I used to do business with Amerigas when they were a local company that actually cared about their customers. Just recently when looking into whether or not to order more propane, I experienced the laughable new phone system that claims they improved service (you guys need to get your money back). After waiting for more than 50-60 minutes a couple weeks ago, I was able to talk to someone on the opposite coast. The person was nice but after after learning about their new approach with customers, I decided to have my tank removed and will now be a happy electric fireplace user as opposed to a propane fireplace user. In fact, I called Amerigas today to debate the added charges they are trying to get out of me, and I've been in their super-duper great phone system now for 1 hour and 20 minutes. The company is a joke and I'm guessing they will soon go the way of the dinosaurs.

Local Amerigas business offices do not have a customer service line which is causing a lack of communication between the customer and local propane delivering technicians. Amerigas bought out a small town propane company that we were satisfied with, and Amerigas removed staff from the local business office (in the excuse of COVID) and instead gave customers a poorly functioning web portal and long wait corporate customer service phone line that is useless. We are required to be a Will-Call customer since we don't live at the property and a gate has to be unlocked in NC, so we have been trying to arrange a delivery since 10/26/2020.

So, after putting up with them for over 16 years, I am Done. I am sitting here with without heat. I am elderly and in poor health. It's over an hour wait time to call, only to be dropped when someone finally answers. Online won't recognize my digits, so I am using a roll around space heater to heat one room. I hope the Corporate folks at Amerigas stay nice and toasty, this winter. As soon as I am able, I am changing propane providers. Also, they price gouge. Brought me 80gls. at Christmas, year before last on Autofill. Charged me almost $5/gl.! What could I do?! Tell them to come take it back? So, choose Anyone but these guys. Once you get them, you'll be completely at their mercy.

I have had the WORST experience ever with them! If anyone is looking for a propane company, do yourself a favor and pick ANY company besides them! When we bought the new house, there was a tank of fuel. Apparently on Oct 15th, they locked my tank. I've never dealt with a propane company before so on the 16th when my hot water heater and dryer both stopped working, I just assumed I was out of propane. I called that morning, had them switch the account into my name, and paid for 96 gallons of fuel. I was told they would come fill my tank by the 23rd. On Oct 29th, they finally came and filled my tank up. However, it only took 23 gallons and no one notified me. I checked my account and it didn't even show that they charged me so I had no idea they had even come out. By this point, I have had 3 conversations with people there at Amerigas and no one can tell me what is going on or why I don't have propane.

I have been a customer of Amerigas for nearly 10 years. It was not my choice to go with Amerigas, the company I had before sold out to them. I placed an online order, as they urge you to do, for a fill up on or about October 31, 2020. I was informed it would be delivered by 11/12/20. Today is 11/13/20. I have not received my delivery. The only number available is their 800 number. I have been on hold to speak to a representative for 2 hours and 47 minutes at this point. I was told by their automated dummy that it would be 89 minutes before I could speak to someone when I first placed my call. I do not like this company, but it cost a great deal to switch providers and no one else will fill their tank. They virtually have you over a barrel when it comes to who you can go to. Their customer service totally sucks! If I could rate them at a minus, I would do so. Thank you.

We purchased our home in 2010 & kept the lease on the AmeriGas tank from the previous owner. Never had an issue and we were always happy with the local folks providing excellent customer service. Fast Forward to 2020. On 10/23 I called for a fill up on our 288 Gal tank & was told it would take roughly 7-10 days. On day 10 (11/6) I called again and was told we weren't actually scheduled for a delivery (HMMMMMM...) but the customer service person would escalate our request and have a field supervisor call within 1-2 days. No call was received.

Updated on 02/23/2021: We finally extricated ourselves from this evil company and recommend anyone considering dropping them to pull the trigger now. Why? Just read the other reviews: they’re all true and we experienced a little bit of almost all of them. We inherited AmeriGas with house purchase. When the local office was operating we were delighted with the service and kept them even though the price per gallon (LP) was higher than others. That changed when UGI Corp devoured the formerly customer friendly AmeriGas.

I called to set up service at a permanent RV spot, was given a time and no one showed. Called back and was told I wasn't scheduled and was told a service supervisor would call me shortly. 24 hours later(!), I received the call and was told they don't service RV spots. 10 minutes after that call, an Amerigas truck pulls in and fills someone else's tank! The right hand doesn't know what the left is doing. There's no local office to speak to. I live in Montana and spoke with people in Washington and California. Also more expensive than more local companies.

Obviously I cannot give 0 stars. Truly one of the worst. Delivery took 3 weeks. Not answering the phones. Impossible to communicate since get routed from Colorado to Pennsylvania or California...The only option was filing BBB claim. Replaced after used the gas that purchased. Called the company to pick up the tank that offered to buy from them. It's over a month. It sits on the property and they not picking it up. Called again: got voicemail that it'll take an hour to get someone alive in Evergreen, CO on the phone. If they not picking it up by next week I have already arranged metal collectors.

We previously had Kamps for 17 yrs, no issues ever. We moved and ended up with AmeriGas due to an existing tank on the property. We've been with them for 3 years. Twice they did not show up for requested deliveries and left us to nearly be without propane (last year it on Thanksgiving). After the 2nd no show, I spent 90 minutes trying to get someone on the phone, was supposed to be called back and wasn't. I hung up, called Kamps propane who brought us a new tank and filled it right away. I've since called Amerigas again to come pick up their tank and no one has called me back, not a shock! They truly have the worst CS I think I've ever dealt with. I would never do business with them again and will stay with Kamps!!

I contacted Amerigas to set up an account at a new home I had purchased. They first told me they would be able to deliver my propane on October 29th. They later cancelled by email and arranged a second delivery. I prepaid for the delivery as required. No propane arrived. I then spoke to a customer service representative by online chat. I was told that the technician was expected to arrive later that day. I waited over 3 hours. Still no technician. I tried calling their office multiple times and was put on hold for over 30 minutes each time. I would not recommend this business to anyone! If I could give them less than 1 star, I would.

We scheduled to have a delivery, paid $577 and never received the service. I have called multiple times (was able to talk to someone once who said we would get a call from somebody local but nobody called), have sent multiple emails and still nobody is responding. The staff is not in the office so I’m not sure what else to do except to file a claim with our bank to dispute the payment.

I have been an Amerigas customer for almost 20 years and have an underground 350 gallon propane tank. I was not sure that the gauge was trading correctly and did not want to run out of gas, so I asked for a technician to check it before ordering any refill. An appointment was scheduled for a few days from that date, but the next day a tech called me and said he was two houses away, asking if he could do the inspection "right now". I was home, so I said yes. He arrived within 5 minutes, checked the gauge by tapping it, said it "jiggled" and the reading of 70% was accurate, and left. Ten minutes spent, at most.

This company bought up Heritage. So if you were on a budget by the month for this company they don't warn you and you will get a bill for $600- $800 for filling up the tank to make in one payment!. Call them and they will tell you that no budget plan is available. Only there it is right online that I found later!! Rude! Condescending arrogant customer service!

First, I called to request a delivery on October 2, 2020. Was on hold 20 minutes and was told it would be delivered between 7 and 10 days. On October 26, called again because no delivery and was put on hold for 45 minutes. Their CS reps are very rude. Was told I would receive my delivery within 72 hours. I was so mad at the long wait time and the no delivery that I began looking for another propane company. I found one and when I called Amerigas again to cancel the delivery, I was put on hold another 40 minutes. I requested a refund on my pre-buy and was told I would receive it in 3 to 5 days.

HORRIBLE HORRIBLE HORRIBLE!! We requested delivery of 100 gallons of propane for 10/6/20. They delivered 365 gallons and then charged us without permission 3 days later. We have been trying to get them to take back the extra gallons and refund us since then. They were supposed to come out on 10/29/20 but never showed. They now say they can't come back until 11/9/20. Whenever we call customer service they say we need to speak to a manager (who isn't available) and they will call us back. In over a month we have never received any call backs from anyone at Amerigas. DO NOT do business with this company.

Can't get them on phone less than 40 minutes...They won't send my gift card for signing up a new customer. They used to be good when they had a local office, now they are dysfunctional in every way. Not to mention liars.

I've been w/ what was Heritage Propane, now acquired by Amerigas for over 20 years. I give up! Gonna have to change. YOU CANNOT GET THEM TO PICK UP A PHONE. IT'S BEEN HOURS WAITING OVER 2 Days. I've just been told they eliminated most local offices & centralized the phones so don't expect thing to change! Lastly, read the fine print. If you lease it from them you are stuck FOREVER!

I ordered propane on Oct.1st 2020, have called them twice. The first rep told me they have fourteen businesses days, and the second rep told me they have 10 business days. They blame it on the covid-19. They are incompetent. The delivery guys are good, but the company itself is bad. I will run the tank dry and never do business with Amerigas again. I lived in NM and had a company called Country Gas, and they were great. I would stay away from Amerigas if you are a new customer. Read all the bad reviews about this company!!!

There are no words for the loathing I feel for this company. They are Uncaring and Unresponsive to put it mildly. They CLEARLY don't care about their customers and have ZERO customer service ethics. We ordered propane deliver on Oct. 9, 2020 via their website because "the response time is faster". ETA for delivery, within a week.... being as how it's "just for cooking" I figured I'd enjoy the break from the oven for a week, no big deal. A week later, still no delivery so I called customer service line (they were very friendly but basically ineffective). I was told that the had tried to make a deliver the Monday following my order...

We recently moved to the area and had scheduled for AmeriGas to come out and run a line to install a gas stove. They called to reschedule because the installer that was supposed to come had left the company. They wanted to schedule me out 3 weeks and they suggested another company that could possibly do it sooner. I called the other company and they came out and performed the install. I called Amerigas to let them know the install had been done. They didn't cancel the appointment and sent people out to my home to do it, we turned them away and told them it had already been done by another company. When I log into my Amerigas account, I see an invoice for $1016.75 for the installation that was never done.

Updated on 01/14/2021: This is the worst company ever. They gave lousy service, wouldn't come fill the tank, lied several times about delivery times and then called and said I had to prepay before they would come out. If they had said this in the beginning it would not have been an issue. Now I have cancelled because of their non performance and they want to charge me $70 to pick up the rental tank that has 8 months of rental left on it. Run from these people.

Since Sawyer gas sold out to Amerigas it has been ALL downhill. The new accounting department is staffed by totally rude incompetent idiots! On Aug 25, 2020 we received a letter from a collection agency demanding we immediately pay $164.78 that was delinquent on our account. The sad news about Amerigas is that the $164.78 that they were demanding we pay was paid on June 26, 2020, two months prior to their demand letter! Their customer account portal confirms this and yes, Amerigas, I have printed copies of my account from your web page to prove this.

Stay away!! Rude customer service, high costs. Inherited this company when they purchased the local company I was working with. Tried to arrange gas hookup with new pool heater. No update as to when service person would arrive. Rude service person when I called for update.

Amerigas delivered propane that I did not request and I am not on any automatic refill service. I called customer service after I found the receipt on my door. At that time customer service told me since I did not requested the delivery since the pool heater it supplied had been broken for several years, I would not be charged. One week later I get a $133 bill for the propane and this time customer service told me the only way not to pay for the propane was to have the tank removed at a cost of $108. I did not request a delivery and I was lied to when I called them to find out why. Do not do business with this company!!

Worst utility company I’ve ever had. Service is atrocious. Prices are grossly excessive. I would give ZERO STARS if I could. That’s what this company deserves. A few people in the local office are nice on the phone. The delivery guys are ok too. But they’re rates are out of control and apparently they can change whatever they want per household. My neighbor and I were on the same “will call” program, got deliveries the same day, requested the same amount (100 gallons) and he paid $3.something (he couldn’t remember exactly and has since canceled his service after I told him what they did) and in that same day same situation, I paid $4.70/gallon. The answer I got from the manager and I quote “it takes the customer to reach out and inform you that something is wrong for you to catch it.”

Just like the half-dozen or so reviews that I read prior to writing my own review, AmeriGas nickels and dimes people to death. I'm moving out of state and terminating all services at what will soon be my former residence. My internet and phone service provider is not charging me a fee to disconnect the service, not even the power company is charging me to disconnect my service. But AmeriGas is charging me $70 to be deducted from the value of the remaining gas to disconnect my service. I have never heard of having to pay a company to stop serving you. We have had other issues with AmeriGas prior to this date including a sudden and significant increase in tank rental. I do not recommend AmeriGas to anyone for propane delivery.

Terrible service. I called because we bought a house where they they have a tank in the ground and charge us monthly rental but have made only one gas delivery in over 3 years, and we have not actually had gas. Rather than offering to deliver soon, the lady yelled at me and said they do not make regularly scheduled deliveries, you must call each time. I also told her I cannot even use the gas fireplace and would appreciate if they would test the fireplace and show us how to turn it on, like TECO does. She got very angry and argumentative and insisted the one time they delivered - my husband signed so they must have already done that. When I explained that the tech never came inside and my husband just signed to accept delivery, she got very mad and refused to speak about it further. Now I have to pay to somehow remove their tank that was here when I bought the house. Such a hassle. They could just try being nice!

My husband and I needed our propane line checked as we were installing a full home generator. I called AmeriGas and set up the appointment and was told I would receive an email quote. The quote never came. I called several times trying to get the quote. I was told my request was being escalated to management and someone would call me...never happened. The quote still never came. I had to call multiple times to receive a quote, and FINALLY, two days before the work was to be done, I was given a verbal quote. The amount was just under $600. I thought that was a bit high, but when I checked with my generator people, they said it IS a little high, but not outrageous.

I have been with Amerigas for four years. I rent a tank from them for $85 a year. Their gas has always been higher than other companies. My neighbor gets propane from a different company on an average of $1.40 less per gallon than I pay. When I contacted my local dealer about their propane price I was told it was because I rent their tank. They knew no other company would fill the tank and they could charge me more. I Immediately purchased my own tank. When I called to disconnect from Amerigas I was told I would not be refunded any of my tank rental nor would I be refunded any money for the propane left in the tank. Stay away from this money hungry company!

I live in a townhome complex but I have my own propane tank. Every other unit is a duplex and share a tank. The association moved away from Amerigas for poor service about 2 years ago. I thought I had a guaranteed price after talking with the folks at Amerigas. Wrong assumption. I was actually being charged almost a dollar more per gallon this past winter than other propane companies in the area. Once I brought this to their attention and hounded them, they gave me a credit of about 70 cents/gallon. But now I can't trust them to not gouge me on price again. I switched to another company. I called Amerigas to pick up their empty tank and was told it would cost me $69.95 to pick it up! No one ever mentioned that! Stay away from these folks.

I just bought a new home, it has propane serviced by Amerigas. I signed up for service then started receiving emails to finish my account. I followed all the email and on-line instructions and it took me hours to get the on-line account set-up. I talked to people on the phone, went back and forth on the website...nothing works, their website a lot to be desired. Finally got it done, all is good. Then, it started all over again! Phone calls, emails, all saying I need to set up my account. So I started again. This time I went straight to a person. Found out I need to pay for someone to come out and do some testing on a system already running. Why? It's a $70 bill for absolutely NOTHING! If you don't have Amerigas installed, don't! Biggest pain in the rear I ever went through!

I was a customer of AmeriGas, for 15 years. If you have the opportunity to use propane at your residence, do not contract with this company and if they already have one of their tanks on site, do yourself a favor and have then remove it, and invest in your own, it will be well worth it. They have these payment options you choose each year, and tack on a $125 "sign up" fee. This is every year, regardless of how long you have been paying them for over priced propane. They estimate your usage and always cover themselves by estimating high. That way they can use your money all year long, and then apply your credit overage to the next year and make you feel like your bill is going down, but it really isn't.

Had a very positive outcome with an issue I had with Amerigas in Homestead, FL. Just have to give a shout out and thank you to Adoris, Luis and Carlos! If you have had a bad experience with Amerigas, you must not be dealing with the Homestead office, as they are top notch and VERY customer satisfaction oriented! Thank you to a great team in Homestead!

I'll be brief... 1. Amerigas is VERY rude. Every time you call for a delivery they respond with "you know we need to run a hard credit check or have a credit card on file." I've had a credit card on file for 4 ** years yet every time they act like I don't understand you have to pay for things. WTF? The worst part is, with the above attitude, they will charge you for 60 gallons, knowing they won't be able to fit it all. Then they don't refund your money. They "apply a credit" to your account. BUT THEY NEVER USE IT!!!! I'm on the phone with those ** now, get this...I have over TWO ** YEARS of credits they haven't been applying. Someone needs to sue this SOBS. GET YOUR PROPANE ANYWHERE ELSE.

This company is not reputable. They are INCREDIBLY overpriced and do not care about their customers. I've never had to do business with a propane company until a few months ago when I purchased my house. I warn anyone who requires propane at their home/business to STEER CLEAR of Amerigas. Choose ANY other propane company. You'll be pay significantly less and won't be left without heat and water for weeks at a time.

I had bought propane from V-1 Propane for many years. AmeriGas bought V-1. I liked the delivery man and tried to stay with the company. However, I always had problems with Amerigas billing. First, Amerigas adds on about $20 in fees and they don't tell you about them upfront. The other propane companies here don't do that. Second, AmeriGas would say they would match another company's lower price. Then my bill would come with the regular price, requiring me to make an extra phone call to get the bill corrected. Now they are leaving me phone messages to call them about filling my tank. I wonder if they are also selling my contact information to other companies. It appears you can only opt out of them selling your information if you live in California. I bought propane from V-1 for 10 years. AmeriGas lost my business after two fills.

I was an Amerigas customer for around 3 years. This is a horrible company. Their customer service is bad and they will try to take you for as much money as they possibly can with ridiculous fees and costs. The final straw was when they tried to bill me for cancelling my service and picking up their tank. Nothing but a money grab as I was going out the door. I switched to a local propane company and couldn't be happier.

I am looking to switch propane vendors from Amerigas due to numerous customer support issues. We purchased a home that already had service from Amerigas. Without thinking much about it I signed the agreement to continue service with us. After some disappointing service and support issues we found a new highly rated vendor. When I called Amerigas about discontinuing service they told me it is my responsibility to have the 60 year tank excavated for them to pick it up. Think twice before signing with them and I recommend researching vendor options before doing so you won't get handcuffed with an ancient tank that they won't simply abandon and force you to pay a contractor to remove it.

I am renting a beautiful home in Spring, Tx. that I love so much! When I first moved in I was told the owner normally filled the tank two times per year. The tank has been filled 4 times since March. There are two people in our home and we keep are heater at 69 degrees. They come and fill up the tank randomly and now I have paid $1200.00 in gas since August. The Amerigas representative insists there is no leak, but that gas prices are now above $4.00, I just received a quote from another company for $2.09 per gallon. I can't believe anyone still uses this disgusting company!

Paid on Friday for $250 gallons. Mid-day Tuesday, they can't even confirm that we are on their schedule. In this day and age. Totally out of heat/hot water and they have our $$. Do not use. Feel like we are totally captive.

I have scorched Amerigas in a number of reviews and it's time for an update. Recently (within the last year or so) Amerigas has made an honest effort at improving the perception of the company and they have succeeded. It is much easier to schedule deliveries and the deliveries arrive much, much quicker than before. They are trying innovative methods to make current customers happy and draw new customers like 90 days to pay and a discount per gallon promotions. I have to admit their service is night and day between a year ago and now. They are trying and they are improving.

I rented an above ground propane tank. I was told it had a guarantee it would not run out provided I notified the company of any usage changes. I notified them 1 week prior to the arrival of out of town guests that we would start heating the pool January 23-February 2. When the tank was just over 10% full I followed up with the company. I was told they aren’t responsible to monitor gas usage for pools. What??? Because I rent the tank, no other supplier would fill it. I am left with no recourse for although I complied with all of AmeriGas’s conditions. My search for an alternate provider did reveal I am paying way too much per gallon to AmeriGas. I’ve asked for a copy of my contract to determine my options. I won’t use this company.

AmeriGas placed a tank in my yard 24 years ago in which I have paid them over $110,000 in gas charges to heat my home. I would consistently call about the exorbitantly high fuel prices that were 20% higher that Suburban and others only to be directed to the fact that no one else can fill their tank on my property. Another service provider beat their price by over 30% and AmeriGas charged me a new rental fee and then trespassed to put a lock on the tank. They are the rudest people I have ever spoken to regarding my situation.

30 DEC. 2019. This is the worst company to do business with, lies lies lies every time you call for service. My tank leaks from the main valve. It is Christmas. It's snowing outside, I was promised service with a few days, 70 years old in a freezing weather with no heat. It is a almost new year now Monday 30 Dec, I call them this morning. The same story, "Sorry sorry sorry for the inconvenience, we will send someone tomorrow 31 Dec 2019, 8-5 however since it is a New Years eve maybe workers will be at the field half day," go figure. Time for Antelope Valley neighbors to look for a different company to do business with or buy our own tank and stop doing Business with this MORONS. The worst ever.

Tues, Christmas Eve Dec 24, 2019. As a very very long time happy customer, I am so fed up with Amerigas service and the way the supervisor has put me off for a week just to take a damn lock of an above ground gas tank which won't be removed for another 7-days Dec 30, 2019.. The issue: My range leaked gas and Amerigas sent a tech in 90 minutes, shut off the gas and put a lock on the tank. Famous Tate took 2-weeks to get a replacement gas range yesterday Mon Dec 23, 2019 and Ken of Alternative Gas informed me after AMERIGAS closed yesterday that he could NOT install the range until 8:00AM today Tues 122419.

I had a tank full of propane removed 9/6/19. Not only was I charged $59.99 service charge. I was also charged another $80.00 for tank pick up. We have used Amerigas for the last 20 years. I was told I would not be charged the $80 by a manager. On top of that I had $349.20 worth of gas in tank. I also had a credit of around $160 from overpayment. The Check they sent me was for $27.06. I have tried numerous times to get this settled. They state it is company policy.

My older neighbors are currently out of town as the husband is being treated for cancer. I keep an eye on their home and was shocked to learn that they are paying $2.45 a gallon for Amerigas propane while I pay $1.19 a gallon from a different supplier. I don't understand why folks in the area of Sault Sainte Marie, Michigan remain customers of Amerigas.

I feel it's necessary to write a review about my experience with AmeriFas. I am property manager and I have 35 rental homes on my property and all of them have a Amerigas tank in the backyard. Amerigas has filled and locked 3 different tanks in 1 week leaving my Tenants & their customer without heat & hot water. Amerigas said that the propane tank placement is too close to the A/C unit & is out of code. Amerigas placed these tanks where they're located knowing they're out of code & now billing me to relocate the tanks. This is terrible customer service! Amerigas filled all 3 tanks 1 month ago & this month they've locked the tanks and left their customers without heat in the middle of the winter. I would not recommend Amerigas. I'm having all 35 Amerigas tanks removed from my property and will go with a different company.

We went with AmeriGas because the price per gallon at the time was reasonable. They said as long as we take a certain amount of propane there would not be a rental fee. We ordered propane during the summer and paid for it right away. A month later we received a rental bill from them. We called them and asked why and they said we had signed a contract, which we never received, saying they could charge us a rental fee if they felt like we didn't take enough propane. We have a 1000 pound tank and filled up. We asked about the contract & they sent it to us after we filled up. So we said we would pay the rental in payments for 12 months. They are now saying we are late in paying & have been tacking on late fees. We will use what we have in propane & go somewhere else for propane. Very disappointed in this company.

First started with AmeriGas almost 20 years ago. Finally got fed up when during the coldest part of the year they refused to come to fill my tank. Was completely paid up but they lost my refill request and then told me I would need to reschedule the delivery and it would be at least 10 days for a delivery to be made. Called Fallbrook Propane and they came out the next day, removed the Amerigas tank, installed their tank and filled it.

I’ve had them for 4 years because Their tank has been on my property since I’ve purchased my land. I’ve had nothing but issues from the first day with them. Was told my first fill up would be 1.00. They charged me 2.45 for the fill up. They’ve sent me bills and sent them to collections when I’ve had a zero balance on my account. I’ve been mailed random fees during the summers when I’ve had no balance on my account.

I switched to AmeriGas and they gave me a great sales pitch. I signed a contract and as long as I used a certain amount of gas within a year, there would be no tank rental charge. However, right after a fill-up delivery, they sent me a tank rental fee bill. When I called and explained I had a contract with them and if I used the designated amount there would be no rental fee for the tank. I was informed that the minimal amount was increased, so the contract meant nothing. They can just change the terms with no notification. So, I paid the rental fee, but I took no more deliveries until the full tank was pretty low.

You say that others come to this site so you'd like a good review? I would give you less than 1 star! I was lied to before I ever purchased anything. I'm so thankful for that, but after reading the reviews from your customers and how terrible they are treated blows my mind! I called to get LP gas from you. I was told that the gas would be $1.03 a gallon, and that someone would contact me through my email to schedule a time come out and check out my yard ECT. No one ever contacted me. A week passed and no word so I called you. I was told you would not deliver gas to me in my RV even though it was stationed, and I would be here permanently. I asked why in the world did they take down all my info, and tell me they would come out of they never had any intentions to do so. They just said sorry.

After several calls, lots of anger and frustration. Amerigas waived the $240 tank moving fee as they are the ones who installed it. Shouldn't have happened in the first place but they did own up to their mistake and fixed it.

I opened an Amerigas account on 10/23/2019. It was the day I closed on my new house in Punta Gorda. The customer service agent Mary set up the account. when I asked her about the locking of the tank. She said that will not happen. She told me that since the tank was just filled they would do the service check when they came to refill the tank. All that was a LIE! I returned yesterday to my house and this am had no hot water. I called the emergency line and was told that someone came out and locked the tank. Nothing they can do 'til Monday. I explained what I was told. Still no help. They'll send an email to the local Amerigas. I checked my email and it was sent on 10/23, it stated that someone would contact me. THAT NEVER HAPPENED! So here I sit until Monday morning with no hot water. LOUSY, LOUSY SERVICE!

This was a take over of a company I previously had for many years. Their prices are extremely high and they try to charge you a substantial fee to lower their price. They will often promise you things on the phone that turns out to be untrue so best keep everything in writing. They charge outrageous prices for propane $4.52 per gallon and tank rentals ($125/year ) for a 250 gallon tank. Don't trust a word they say and if you have any competition go with the competition.

We bought a home a few weeks ago that runs on Propane, I called to get a price quote. I was quoted $1/per gal. I told the rep that I wanted to compare prices before scheduling to fill. Called back 9 days later and the lady was rude the whole time. Told me she wouldn't honor the quote and that they the lady before for sure told me it expires, I asked if she could pull the call and accept the first quote. I Never received a call back. WORST CUSTOMER SERVICE! I decided to pick a different company.

I was about twenty years client of AmeriGas when I decided to cancel my account because it was a opportunity to connect to natural gas. They took over a year to pick their tank with more than three cutters full. They decided not to give me a refund for the propane gas like more than $300.00. I have all my records for about eight years. I won't recommend this company.

We were with AmeriGas for over 6 years. In the beginning they were a great company, after 3 years we had propane delivery. Somehow we feel the valve was damaged because within day you could smell gas outside house and after just having a fill up we lost close to 40 gals of propane. Call them. The guy comes out and tells us it was because the weather turn cold and something shrunk in valve. My husband called office to see if we got any kind of refund. Start talking to local office. They transfer him to office in California. He was on phone being transfer around with us losing and their dumb excuse on what happened. No they were sorry. Just this is how it is.

After starting services with this company all my propane needs became extremely expensive. They have the most expensive propane prices. They don't price match or even want your business. All they care about is overbilling you in any way they can. They charge for the rental of the tank and that's fine but why do I need to pay for maintenance on it. Also If you cancel services you don't get a refund on your yearly fee or the propane left in the tank. The customer care is atrocious to say the least. I would avoid this company like the plague. If they have any positive reviews they must be fake. This company is the worst I have ever done business with.

I called AmeriGas this June after receiving a postcard from them in the mail.. I called them 3 different times so as to see if I would get the same prices and information of what would be expected of me through all 3 people on different days. Well, after talking to the manager in their office 60 miles away, I decided to go with them as they offered a cheaper price from the current company I was using. They delivered the tank and I waited a couple of days for the driver to bring propane. He did not leave me a bill but said the co. would send it. Holy Toledo!!

I inherited Amerigas via a buyout of a local propane company. I had no choice of course so I thought I would give them a try. Being a business person of 43 years, I understand the nuances of sales and sales methods. To be fair I thought I would give them a try, after all I was with the former company for nearly 23 years. I did a lot of research mainly through word of mouth via working in a business for 32 years. I found that my propane cost me much more than the several local suppliers. The tank rental was more expensive, the office was slow to respond and they charged me $65.00 to pick up their tank.

I've had a 120 gallon tank for about 7 years with AmeriGas. I primarily heat with wood so I usually only have it filled once per year, but sometimes more. It has always been that if I got it filled at least once they wouldn't charge me rent. Last winter I got a bill for around $150 for rent. I called to make sure that because I was buying propane I wouldn't have to pay the rent and they informed me that didn't matter anymore and I would have to pay the rent anyways. I ended up paying the rent but not ordering propane because it was super expensive. I finally just decided to cancel my service with them and asked that they come pick up their tank. They now want to charge me $59 to pick up their tank.

I called about putting a tank in. They sent a DRIVER out to look. He said he got out and walked around. He didn't get his ** out of the truck and told them they couldn't put it in. He never even got out to look. He was on his cell phone the time he drove past and didn't stop.

We bought our home in 2016 & it was easier to simply switch the service that the seller used for propane (cooking) to a new account for us. They charged us $39.99 for an inspection. We always paid in a timely manner. We were on auto delivery; yet they missed a delivery in 2017. We called several times over 2017/2018 to have emergency auxiliary heat installed in the event there was a power outage during winter. We were told numerous times a technician was not available or they were trying to hire one.

Like another reviewer if I could give negative rating I would! I hope they go out of business. They have a monopoly on the market which makes them feel they can treat their customers like poop! Amerigas continues to be a greedy company. We have had a propane tank on our property for 10 years, just for a gas fireplace. It is a 124 gallon tank. Since we only use it for our fireplace, I am a will call customer. All of their policies state not to call for propane until you are at 30%, which we rarely get to. At one point they surcharged our propane so much we had a 500 dollar bill. And they stated that this was because we use it so infrequently. Why would we keep a service that will surcharge us over 400% market value for propane we barely use?

I would give a negative stars if I could on the way they have treated us. First of all when we first moved in the tank was already there and it took them over a month to get out to fill the empty tank and we had to take cold showers and use electric appliances to cook our food or get microwave food because we couldnt use the stove.

We purchased a home in Custer, SD three years ago. The prior propane service was Custer Gas, a locally owned and operated company. Then the big corporation AmeriGas bought them and there has been NO service since then. We attempted to continue to use them but a call to their office got either no answer or a machine that said to leave a message. We would leave a message and no one would ever return our call so when out of gas in the winter, you just had to freeze, I guess, is their attitude. Last year was when the real problem began. A tank OWNED BY THEM, became non compliant with filling according to an inspection by their employees in the summer of 2018. The employee told us we would get a letter from them outlining what we needed to do. We never received a letter, a phone call, an email, text, - nothing.

Was a customer for over 11 years and after tired of putting up with poor customer service and incorrect billing, I said enough is enough and cancelled my service. That was October 2018. After staring at the empty tank in my yard still waiting for them to pick it up, I finally called in the winter of 2019. The pick up man 1st drove in my yard sinking down in so I had to fix in the spring. After sitting for so long the tank sunk into the ground and then was frozen so he said he would have to come back. About 2 more months later they finally came to pick it up after looking at the tank for about 5 months. A month later They bill ME that they got their tank finally, Now I'm being harassed by credit agents. Buyer beware!

This company has the worst customer service, highest gas prices and rude employees. They overcharge for everything. They lie, cheat and steal from customers. They remind me of gangsters. Organized criminals is what they are. Stay away is your best option. They will stick it in you and break it off. Run. Don't walk away from this crime syndicate. They are all around bad news. Good day!

We had AmeriGas for only a month due to their poor service. We filed four complaints against their company in that first month. You would think that they would try to improve after a complaint, but the service continued to be poor. They just don't care. They are deceitful, greedy, and incompetent. To top it off, when I changed to a different propane company, it took them a month to come pick up their tank, and they charged me nearly $65.00 to boot. Avoid them at all costs.

Amerigas is by far the WORST company to go to for propane. They were fine at first when I started business with them when I moved to my new home. Then, the bill started going up and it then nearly doubled. I was hoping it would go down but it kept going up so I switched companies. Their propane tank has been sitting in my yard for nearly a year because they give me a BS excuse every time why they can't show to pick it up. Then they have the nerve to send me a tank rental charge. I’m about to start charging them rent since they have no intention on picking up their tank. DO NOT RECOMMEND.

I have had good service with the local company, but a policy that is an industry practice which they enforce needs to be brought forward to potential customers. I believe is unfair and inappropriate. I am exploring alternative heating fuel source and what I found out from this propane dealer is the following when I cancel service. When they remove the tank the follow charges apply: $150.00 gas pump out fee if the tank has greater than 5% propane remaining. The customer does not receive any credit for the pumped propane; it goes into a storage tank and the company resells it to other propane customers. This practice is wrong and apparently an industry practice; however, it does not make it right in my opinion. $149.00 +- truck charge to remove the tank, $60.00 +- driver charge. In summary: $360.00 +- tank removal fee if propane pump out is done and ZERO credit for pumped out propane.

I had solar installed nearly two years ago and have made numerous calls to have AmeriGas pick up their tank since I no longer needed propane. Today was my 10th scheduled pick-up and of course they didn't show up. The customer service rep claims they had a busy schedule or faulty trucks. They're the pits.

I recently purchased a new home in March of this year. When I bought my house it had/has a 500 gallon propane tank in the back yard so I googled propane companies close to me. So I went with Amerigas. Boy what a mistake!!!! On 4/19/19 a delivery driver pulled up to refill my tank. When he backed into my driveway he smashed my driveway from the weight of his truck. He exited his vehicle and immediately said "I screwed up". He didn't back up, centered onto my driveway. His left rear tires were all the way of my driveway. He did an incident report and said someone would be contacting me. So about 2 weeks later the interim District Manager came out and took pictures and said someone will be getting in touch with me.

Customer since 1993 (predecessor Empire Gas) and on automatic "keep fill arrangement. Never had a problem until Amerigas took over. The local office was closed and calls then answered by a call center. March 2019 ran out of gas even though still on "Keep Fill". I decided might discontinue their service, and in May called for their renewal rate and was informed $2.50 per gal. I shopped and got a $1.80 rate. Called Heritage to cancel and was told without hesitation that they would match.

Run away. Do not use them. They do not care anything about their customers. Go electric or use a different propane company. I have not had a hot shower in 2 days because of them. Let me see how quickly they can remove their tank before I start charging them storage for it.

I have been in my home for five years, of those five years I have been a customer of AmeriGas on two separate occasions. In the 2015-2016 heating season I used Amerigas, and had no issues, even when I switched out the next year for a competitor with a cheaper price. Thought they were great at the time. In the 2017-2018 heating season, I went back to Amerigas because no one could match their offered price. When speaking with the rep from the local office he said NOTHING about a new change in their terms. When I called in September of 2018 to try and lock in a good price for the season, I was quoted $2.19 a gallon, (I was paying $1.29 for the prior year) when everyone else was quoting $1.69 for the current year.

Amerigas, I think, is the worst and greediest utility company I have ever seen. I bought gas from them for years. When I did not need gas anymore, they insist of paying tank rental which I have never heard of. I suggested that they remove their tank from my land, they say, I have to pay for the removal and they will not repair the damage to the land. If the tank is theirs then they should pay for the removal. If it is mine then they should not charge rental. This is a policy to extort money from customers. I have been paying rental year after year to no end and they keep increasing it. Is there any way out? Any legal minds or consumer protection agency out there who want to figure out this policy of greed and extortion?

This is the worst propane company on the planet. They always charge more than they quote you on the phone so I bought my tank and started getting propane from a competitor. Then they bought out the competitor and said I have to pay them (AmeriGas) tank rental as well as buy my propane from them again. After spending hours on the phone with these ** and never getting to speak with someone with a brain I finally just paid their extortion so they can't destroy my credit. If the rating would allow negative numbers that would be the score they received from everyone.

I would suggest anyone needing propane to go anywhere except to this company. They give you an excellent starting price but beware this soon goes up to almost double of any other company. They charge more for the rental of a tank and will charge you if you want to call in for propane. They charge other fees that the other companies do not. I switched companies and the one I am now with calls when prices go down in the summer months so you can fill your tank while it's cheap.

After a series of missed appointments and billing issues, Amerigas backed their truck over our sewage tank and crushed the top despite having been warned not to back-up near the house. They took no responsibility, and refused to pay for $7,000 worth of damage. The company used to be locally owned and operated, Synergy Gas, with good service. But, they were purchased by the larger Amerigas, which is a terrible provider. Please find and support a local company - try Crown Propane or any other number of providers. This is not a credible company.

My years of dealing with this company, at least 5-7, had been mostly positive. There's a different driver than I had previously. All of my past experience was approximately 200-250 gallons for the entire year. I paid for a total fill in October last year (80% of 250 tank). In January I had to have them back for another 100 gallons, then last week (only 2 months later) the tank registered 28%, so I ordered another 100 gallons. Today the guy delivered and I realized he isn't the same man that had been doing delivery prior to last fall. After he left I went to the tank and took the receipt he left. The receipt shows the starting point of 25% which is correct; however, the receipt says that the ending fill is 65%. The gauge CLEARLY says 55%, a difference of 10% or 25 gallons short!

When we bought our house, 9 years ago, the previous homeowners had an in-ground tank installed with a local family owned propane company. They sold to AmeriGas and we have been getting robbed ever since. My neighbors get propane at $1.52 a gallon (from another propane company), AmeriGas is currently charging us $3.99 a gallon!?!? Not to mention a $400.00 tank rental if we don't purchase enough propane each year. If we refuse to pay, they lock your tank and shut it off. We are basically stuck paying extreme prices, no matter what we do. If we want the tank removed, we have to pay for it, and the ground testing also. They offered to sell us the tank for $6,000.00! In order to have heat and hot water, we are stuck paying extreme prices. Frustrated in PA.

I live in the Rockies, in Gilpin County. Neighbors and friends kept warning me about using AmeriGas. I couldn't get a clear picture of the problems outside of the fact that their prices are really high - about a dollar per gallon of gas above local competitors. I went with AmeriGas, because they always seemed pleasant and willing to work with you when winters drove monthly gas bills over $500. The problems I ended up having, besides the annoyance of technicians never leaving delivery notices, was the false promise of assistance in offering a "payment plan." I thought I was making a 3 month plan to get caught up by Springtime, when propane bills lessen considerably and are nonexistent in the summer months, while maintaining my service. The customer service rep pleasantly offered this "special arrangement" as if the company was providing a viable option for getting through the winter months with their exorbitant prices.

AmeriGas customer service is terrible. They do not notify you when they are delivering. I prepaid for propane, and the delivered it. They said my tank was empty, when it wasn't, so they could charge me more. They disconnected my line, and placed a lock on a tank that I own. They are forcing me to pay them to come and remove the lock and do an inspection so I can heat my home. The idea of extorting a family, withholding access to heat (that was paid for) in the winter is unreasonably cruel. They will hide behind the idea they care about my safety, but I bought gas from them. They don't own my system. They had no right to disconnect it. They have lost my business, but I cannot pay a competitor because they locked my tank.

11/20/18 call them to check out stove that was lighting then would die out. They said they would send a technician out to look. Instead they sent a driver out to look at it and he black flag stove when he light it once and didn't look at anything else. So was out of stove for two months till I could buy new stove. On 2/2819 they came to hook up new stove with a time frame of 2 to 4. So I leave work early to be there and after calling them at four to see what happen they finally show up at 630 pm. Now it's 3/6/19 and brand new stove is doing the same thing as old stove to find out it was their regulator that is shot. Have to pour hot water on it to have gas to stove. And they can't get here till Tuesday 3/12/19. So bought new stove and still can't cook because of their ignorance.

AmeriGas is the worst company ever, so glad we decided not to go with them however the previous owner of our house did. Now we are stuck with a their propane tank on our property. They keep scheduling their pick you up date when it is too warm and it'll leave rats in our yard. Meanwhile the company we are with can't put their propane tank in the right location and it is sitting on a empty lot that's not owned by us!! I would never recommend AmeriGas to anyone.

19 yrs with gas meter. In 12/18 emergency switch to tank by AmeriGas since the ONLY other client in my area had a leak. 01/11/19 ran out of gas, called for delivery, learning that it takes a while unless we pay extra. So we requested a 2nd tank to be installed as well $304. 02/21/19 1st tank ran out so we connected 2nd tank. Stove ignited but did not stay on. When I advised AmeriGas I was asked if I switched the gauge correctly then the lady said it's automatic. I was confused and hurt by a $150 tank that is empty. A tech was scheduled 02/22/19 to investigate. No show. Spent Birthday weekend with no hot water and no stove. 02/25/19 called and was told due to other emergencies they're coming tomorrow. No fixed time. Anyone else has received EMPTY GAS TANK form AMERIGAS? Is it a monopoly like FPL? #AMERIGASHALFSTARRATING. Maureen **, no lie...

After securing an appointment with AmeriGas and paying $3.59 a gallon which supposedly was a BARGAIN rate “I was quoted $4.99 a gallon”. I called them yesterday morning to find out where I stood with the delivery. I was told that they would be coming later than in the day. I asked if they had any idea what time and she said, “No it would be later in the day. Probably one of the last appointments.” I was told that they would come between 3 and 6 PM. No one showed up. No one called. So this morning I called them again and asked them what happened to the delivery and they wouldn’t give me any information.

The rudeness to customers has always been a problem for last 9 years BUT this latest issue?? I have a buried 500 gallon tank about 70' from the house. I had my son go over lift lid to check gauge, he commented he smelt gas. I walked over and being a senior citizen could faintly smell it with my old nose. The % was at 22%, which was strange because it was at 60% just 3 weeks ago and I usually get about 1% a day. When they called me back in response to my email that I may have a possible leak the girl said they would come out immediately and lock it out. I asked why can't they just check with sensors to see if tank, gauges, diaphragms were leaking. She said policy is to shut off??

This company is horrible in customer service and customer care. Among numerous issues I have had with initial setup, their contract is basically a clean slate for them to charge you whatever they want. The contract tells you to contact your office for tank rental fees, and when you do, they still don't commit to a price. They don't tell you the minimum number of gallons you need to purchase or list the tank rental fee on the contract so that they can charge you whatever they want, because the contract says that they reserve the right to change their fees at any time. That is Bull Crap. We, the customer, agree to pay, but the company is not upfront about what the charge will be.

I have had nothing but problems with this company. The last 4 time they filled the tanks they left them leaking. I probably would not have been able to find the last leak if I wasn’t a steam fitter. The service guy that came out to look at it told me the regulator wasn’t leaking and it was normal to smell propane around the tank connections. After I told him what I do for a living I took the regulator apart and showed him the torn diaphragm. He then asked why I didn’t repair it myself (their regulator mind you) and then proceeded to accuse me of colluding with another AmeriGas employee to create this leak. I’ve never experienced such unprofessional behavior. AmeriGas will be getting their tanks returned in the spring. I’m done with them.

I order propane on Friday, 1/25/2019. The weather turned bitter cold on Tuesday, 01/29/2019. I asked when my propane would be delivered and was told that it would be 7 to 10 days but they would make it quicker if I paid more money. They don’t care if their customers live or die in cold weather only about their bottom line. I paid for this delivery but will run the tank out and find another company after this. DO NOT DO BUSINESS WITH THEM.

We are a one income family. My husband works hard for the money that AmeriGas is so eager to steal. Current price of propane per gallon is $2.54 at the min. Fill of 80 gallons is equal to $246.54 -a HUGE payment if you're a family of 4 (soon to be 5). I called seeking information on payment plans and the woman I spoke to said we were not able to have a payment plan, as it was a one time thing- which we apparently took advantage of in November. We are expecting a snowstorm this week and our tank is at 15% and now I'm trying to figure out how to heat the house if we run out.

This corporation cares NOTHING about its customers. I had a propane leak but was told it was my fault. (Not according to my heating and cooling guy.) I was told I couldn't get more propane because I had a balance on my account (my home heating credit wasn't credited to my account when I turned it in), etc, etc... I was told today that you get what you pay for & when line #5 goes down in Michigan they will be the only supplier. I left them because of their crappy customer service and price gouging. Double standards as well. I was charged for tank pick up but my neighbor wasn't. Why?? The general manager Margo runs her mouth and listens to nothing of what is being said. Beyond disgusted! Customer service doesn't exist anymore. There has been a class action suit and that should have told me something from the get go. This company will NEVER be recommended by me or the others that have been taken advantage of in my small town.

Called for delivery on a Thursday, order for 100 gallons was taken by rep. Called following Wednesday concerning my delivery and was told by another rep my order was never submitted! I am out of propane and told now it will take 7 to 10 days! It is below zero!!! And nothing I could do!!! Really??? What I found even more amazing I was told they were trying to call me but I kept hanging up on them!!! I live in the mountains and definitely need a morning caring reliable company!

Please read. Might save you some money, I have been getting ripped off since I moved into my house for 13 years. I live in Wake Forest, NC. It's completely unfair to consumers. Here's the deal, these people have been charging me 3 times as much per gallon for propane. I am like my bill is triple what I should be paying. I noticed a bill for over 1100 dollars for propane fill. Why because the per gallon was over 4 dollars per gallon plus a bunch of fees.

On auto refill with AmeriGas. Ran out of propane in the winter. Took an entire week to refill tank. Average price for the state of VA for residential propane for the past 4 weeks has been under $3.10/gal. They charged me $4.75. Really?!? This is in Charlottesville VA.

I have had the worst experience with this company. They serviced my fathers home and when he passed I kept the service on the empty building. At 4.86 a gallon they claimed to have filled the tank on 1/7 but on 1/20 the tank was at 40%. The heat is set at 50 just to keep the foundation from heaving. So I called when I noticed the crazy amount of propane being used on a small 12x15' space. The customer service rep assured me it was normal usage and then went on to explain how an empty building uses more fuel than a full capacity home. SERIOUSLY!

Your service is horrible. Your website has no way to order and half your links do not work. Last time I received a delivery was November of 2017!!! I am out of propane and guess we have to wait UNTIL MONDAY to order. Also, every time I have to call for delivery I ask you to put in my profile that I have a dog and you must call in advance so we can put the dog away and unlock the gate. Driver showed up a few months ago and did not call, therefore he was not able to deliver. He was to come back but did not! We are out of propane now and it is very cold. Please call me to arrange immediate delivery and please note my file YOU MUST CALL FIRST! Your service is horrible. I WOULD CHANGE MY SERVICE IF I COULD.

This company is unbelievable. Called to complain that their prices were close to double other companies, so they moved us to "will call" without telling us, so they are not monitoring. Ran out of gas yesterday, called them and found out that we had been moved to will call and it will take 7-10 day for their overpriced propane. Time to look elsewhere. Stay away at all costs.

AmeriGas is a JOKE. Have had them not even a year and am on my fourth time filling my tank since November. That’s at my heat running at 61 degrees every day. My landlord came up one day to tell me the gas had a leak. The guy called me and said “why aren’t you home?” Well I was under the assumption I didn’t have to be there. He got an attitude and told me he would go out later and check it and proceeded to tell me there’s no leak. Well please explain to me how I’m filling up my tanks for the fourth time since November and it’s only January!

I was with this company for many years. I stayed with them because of the inconvenience of switching companies. I found out that they have been charging me almost twice as much as the next highest company in my area. I called to get a better price and they told me that was their price and would not change. I switched company and am getting the propane for less than half the price they were charging. They then had the nerve to charge me a fee to come and get their tanks. I would never recommend this company as they are crooks and the service sucks!

They are the rudest people to deal with and the worst company I've ever encountered. They also advertise free tank fill if you run out. I am on auto delivery and auto pay and they still wouldn't honor that.

We failed to check our propane tank which fuels our stove. We own that 100%. Called AmeriGas for emergency delivery for which they charge $300. Christmas Eve, no way to cook dinner for the eve or Christmas dinner. They “couldn’t” find anyone to come by and fill a 40 gallon tank. “No one in your area today.” Asked if we could call someone else to fill it. “No it’s our tank.” Merry ** Christmas to you AmeriGas. As soon as we are able we’re switching companies.