AmeriGas Reviews

Customer service didn't comply w/ requests regarding removing auto-fill status from acct & the amount to refill the tank. Their errors caused a financial hardship for me which they are nonchalant about!!

I never lived in a house with propane until this rental. IT'S BEEN AN ABSOLUTE NIGHTMARE DEALING WITH AMERIGAS IN JACKSONVILLE FLORIDA!!! From day 1 it was a pain, was over charged and put on auto debit. Eventually they cut me a check after I got to the right person who indeed admitted what happened was wrong. This was on move in...Now fast forward to 10mo later I paid for an additional 75gals on the 1st. Was told be delivered on 6th, that day came and went. I called. The entire story changed to, "We have 7-10 business days"!! So the 12th..Today would be last day!! What do ya know..They don't show AGAIN!! NOW THE STORY IS .."WE HAVE 10-15 BUSINESS DAYS"!!! I'm BEYOND frustrated and I have some real choice words for these idiots not suitable for this review!!! RUN RUN RUN..DO NOT USE THIS SERVICE OR YOU WILL REGRET IT!! THAT'S A PROMISE!!

Paid upfront for a tank of gas. Tank driver reported I had to have a new gas valve because of corrosion so he would not fill my gas tank. Service guy came out a couple of days later could not find anything wrong with my gas valve said it was in perfect condition!!!! He told me as he was already out. I had small amount of corrosion on a valve wheel and some condensation in the gauge that shows you how much gas is in your tank, he said neither parts needed to be replaced but as he was there, he would do them!

Ran me out of gas again, which my home is 90% dependent on. After canceling my account with them and was serviced by another provider, sent me a bill for $360.00. They estimated??? That's what I used.

We changed from Amerigas because when they were bought out their rates increased a lot and then they started charging us a rental fee for the rusty old tank that was over 20 years old. We switched companies and they keep sending me an overdue bill saying they delivered gas when in fact 8 months earlier they removed the tank from our property. When contacting them in writing or through a call they will not help me because my husband died and they say I need to open/transfer the account to my name.

Ordered gas. They said my bill was 660.00. I said I know I owe 124.00 for fee they charge for a year. Ordered gas which was 204.00. How is that 660.00. Could barely understand. I talked to 3 different people only to get 3 different amounts. I'm

I guess the regular driver is gone. The current driver keeps cancelling EVERY ticket saying the road is bad. He is not telling the truth. The road is passable. Need gas refilled and calling is no help at all.

If I could give them -100 stars I would. Their policies and practices are on the verge of unethical. My account was sold to them from the original company I had my gas tank installed with. If it weren't for thousands of dollars standing in the way of cutting attachment with these lying bastards I would have three years ago. I will though, eventually. But until then I'm going to tell you all to AVOID THIS COMPANY COMPLETELY. I have many reasons why I say this, but I'm not going to type all day. JUST DO YOURSELVES A FAVOR AND GO WITH ANY COMPANY BESIDES AMERIGAS!!!!

This company will nickel and dime you to death. The surcharges are ridiculous. They will even charge you $3 for paper billing. I never received an email statement from them so was unaware I owed a tank rental and was charged a $30 late fee. I wanted to switch to paper, hoping I'd receive the bill that way but was informed I’d have to pay a $3 fee for that. Their propane prices are higher than anyone else’s. I will be buying a tank (not from them) so I can shop for better prices. Then it will be good riddance AmeriGas.

They have refused to fix a faulty tank for the past 4 years. The tank has a faulty meter that gets stuck in the full position. The tank displays as full but is empty. Thus we run out of fuel yearly in the dead of winter. Every time this happens we call and ask them To fix the problem. They never do and continue to fill the broken tank. Today we are switching to a local company. Good riddance Amerigas.

I am not sure how this company is still in business. I tried to get Propane delivery in Montana. I called their 800 number and talked to a person in **, barely understood English and did not understand a household in Montana that runs; heat, water heater, dryer and insert on propane and that I could not run out. I was told that it would take 1-10 days to get delivery. I asked for him to specify what date they would come out and if it was more than 3-4 days out I would go with another company. He told me that at that point he could not tell me that information, but to call back tomorrow. Today is now tomorrow and I wasted my time with another man in ** who went through the exact same rehearsed script as yesterday. I was frustrated because he would not listen to me and I asked to speak to a supervisor and he would not let me. So I cancelled my order with them and will never deal with this company again.

I recently had the unfortunate experience of dealing with AmeriGas, and I must say it was one of the most frustrating encounters I've ever had with a utility company. First and foremost, their customer service is abysmal. I attempted to contact them regarding a billing issue, and it felt like I was talking to a brick wall. The representatives were unhelpful, rude, and seemed disinterested in resolving my concerns. It's as if they have no regard for customer satisfaction.

I have never had such a terrible experience with any company in all my life. They have worn me to a frazzle trying to communicate with them. I have spend hours on the phone waiting for mostly nonsensical replies, misinformation or outright lies. They could not fulfill a delivery because they said the driveway had snow/ice on it. I had received other deliveries that day. I then ordered a 1 day urgent delivery as my tank was empty. After practically daily calls, lasting hours and promises that the truck would show up that very same day or at least within 24 hours, I finally got the propane 8 days later.

I would like to give them zero star. I have been a faithful customer for over 10 years. How do they show their appreciation: 1. By raising their price to double of other companies. 2. Demanding that I fill my tank complete each time I make a purchase 3. Having customer service that literally do not speak English, and I cannot understand any of them. 4. Charging you 2.65% if you pay with your credit card. I can go on with other things but I'm going to limit to just this. During my last 10 years of doing service with them, NONE OF THE ABOVE existed.

I have been an AmeriGas customer for over 10 years. As of today, I have been without gas for 5 days. Auto-fill customer. Continual lies from customer service who can barely speak English. Truck made a futile attempt to deliver. I have a concrete driveway. He tried two times to back from asphalt road to concrete driveway, never got out of truck and left. Said "ground was too soft." I have it all on security camera. This company has a corporate leadership who could care less about the customer!! Stay away!!

I was given a delivery range of 7 calendar days when I submitted my refill order over the phone. Today is the 7th day. I call and found out it can take up to 10 business days. There were no texts or emails informing about this change. It's 1835 EST and no delivery yet. Ridiculous practice and very unreliable.

If I could give them zero stars I would! I’ve had nothing but problems with AmeriGas. From the drivers complaining about delivering to the customer service. They raise the prices on you without warning, they schedule deliveries and don’t show up. They raise fees on you and even though you don’t approve or sign anything they still make you pay those fees. I finally had enough and decided to cancel my services with them.

PLEASE try to find another source before even thinking about Amerigas. Please save yourself the aggravation. This company is not worthy of our money!! Dealing with their so called customer service team is a nightmare. It's so frustrating that you end up being rude while doing your best not to be. They seem to work from script and do not know how to deviate from it.

AmeriGas has been the most useless company I have ever dealt with when it comes to home utilities. We were on the automatic plan where they monitor the tank…We ran out of gas 3 days ago and have had no central heat during 17 degree nights. I ordered an urgent refill the first day, paid the fee and still have no gas. Customer service keeps making promises that it would be “today” and it never shows. I have missed work as well because someone has to be here to receive it. As soon as they come to fill the tank I am cancelling further service and moving to Tiger Fuel. AmeriGas, do better. People are suffering in this cold.

When I first contacted AmeriGas to set up an account in June of 2023, and later, in August of 2023 when I was working through the account set-up process. I was very favorably impressed. The Customer Service agents were "on-shore" (the first woman I spoke to was in Oklahoma), they were helpful and accessible. One person actually gave me her email address so we could exchange paperwork and get things done. In November, that's when the trouble started. I was having trouble accessing my online account. There was a billing error. Then, the latest problem was (is) with a propane delivery. Every time I called, it was clear and obvious that I had called into an off-shore call center (there was constant background noise, multiple people having conversations, English was not the native language, and I always have to ask, "What was your name again and how do you spell that?").

When I went to cancel my account with Amerigas, they wouldn't come after the tank. I had to move it myself which it was a 1000 gallon tank so not easy. Amerigas left their tank sit in my yard for 6 months. I called over 20 times try to get them to remove it. Finally after 6 months they came and got it. Then w weeks later they bill me for it sitting in my yard. What a joke of a company!!! I had 16% fuel in the tank they took. Still never got my check for my fuel that I paid for. STAY AWAY!! CUSTOMER SERVICE IS TERRIBLE!!!!

They charged 4.16 gallon for propane when it should be 2.15 like every other company right now 1/5/24. I bought the house not the contract! As soon as I use up this tank, they are gone! It will cost 199.99 to have them remove tank but I will get that money back in one fill up going with Centerra. I am also putting reviews and reported to Better Business Bureau. People need to know they are being robbed.

To say this company has poor customer service is a massive, massive understatement. This is now the Third time in a row they've allowed us to run out of propane. When the stove stops working, I call immediately, and you would think since we are on automatic refill that they would consider it an emergency. 3 days now with no hot water and no cooking. It's not possible to get a hold of anyone in the United States, just Asian call centers. I spoke with another company today and they're going to come out and put in a new tank. AmeriGas can come get there's whenever they want, but they're not getting another dime out of me. I can confidently say that this is one of the worst companies you could ever hope to deal with. I can't help but wonder if they would be this incompetent if we lived up north and are heating depended on our liquid propane as well?

Horrible customer service! They truly don't care and don't listen to you! Monday 1/15 They had a random delivery attempt and it looks like they filled my father's rv/trailer tank but turned off his gas. We are assuming maybe they smell something and since my dad wasn't home they locked it. But nobody can confirm anything. Service Tag said to call next day to set up to reinstate service. Always current on bill, always pay on time. They told us earliest delivery was in 4 days.

This company should be investigated and somehow reprimanded or fined. They are not only the highest priced propane company but never make deliveries within the time frame that they provide you with when you order propane. They have let me go without propane 2 winters in a row and always have an excuse or are just simply rude when you finally reach someone who is not in an East Indian call center. I want so badly to leave this company but they make it so expensive to leave that you are basically held hostage! This should be turned over to the atty general of every state that Amerigas services and either forced to be ethical and responsible or forced to close their business. I can't say 1 good thing about this company.

This all started when AmeriGas bought out my local propane delivery company. I had a decades old relationship with the company and was able to actually visit the "store" to make payments and ask questions about my account. Fast forward to this horrible company which has outsourced all of its customer facing support out of country. There is no local access and with the cost of replacement of my current inground tank, I am pretty much held hostage to this company. There is no way to get any idea when they will deliver gas, and when they do they come up with lies on why they can not deliver.

Amerigas is HORRIFIC-DO NOT FALL PREY TO THESE VULTURES. After leaving Amerigas due to higher than average prices and poor service, I needed them to pick up their tank. I couldn't use another propane supplier if they couldn't put their tank on the pad where the Amerigas tank still sits. I had to create a new pad, run new gas lines in order to start with Kamp's. I've called Amerigas to pick up their tank over 50 times over the years. Here we are, 3 1/2 years later, and the tank still sits on my original concrete pad. Now when I call customer service, which is a call center, not the Amerigas local office, I ask to be transferred to a supervisor, who also have also hung up on me or created a false promise with a pick up date.. then Amerigas doesn't show to the scheduled appointment.

I’ve not had gas for over a week, and just when they fill it up, they lock it. As if it were so easy to get a hold of someone and get a service done. So I’m supposed to continue warming up buckets to shower during winter?!?! I've called all day, each time more frustrated and on the brinks of tears, only so that the overseas customer rep hangs up on me. I’m not sure if all the overseas customer support work in the same room, but towards the end of the last call, there was laughter, they even asked “isn’t Randy a boy's name?”. I literally asked if this was all a joke to them.… Ultimately having to hear the "survey questionnaire" again, because of course, they hung up. This company is abusive. On top of that, I smell gas!!!!

Have used AmeriGas for over 25 years. Called to have tank filled. Get an overseas answering service. On phone over an hour trying to set up an online account to be able to pay $500 estimated cost before a delivery would be scheduled. Was told delivery would be within 9 days. No show. Called again and reached another half English speaking person and was promised within 24 hrs. No show. Now it is 7 days past the second promised delivery date and still no show. Went to AmeriGas location in Commerce Ga (25 miles away) no one there.

When we bought our house, there was a 500 gallon underground propane tank that was set up with a 30 year lease to buy (life of tank). The tank was about 10yrs old when we bought and had to assume the contract. Around 2012 Amerigas bought the contract. We had no choice or say in the matter. Set up for price-lock and auto delivery. The price-lock was more than the rate should have been. When our contract to force us to but Amerigas was up in May 2023, they refused to give us papers so we could get a new supplier, worse, they auto-bill for the price lock ($99) in June 2023. Refused to pay say I did not want it. (They say NOT an option-guessing it's for life.)

I have had Amerigas as a supplier a couple different times. Each time I have had to have an attorney help resolve issues I have had with them. No matter what their promotions say, NEVER, NEVER, NEVER use Amerigas!

Good luck getting a competent person to help. It’s all overseas call centers and people reading scripts. They are ok with me running out of gas in sub-degree temps. No billing options. I was told today that’s the rules. And if you run out… They charge you 440.00. Plus you have to fill the whole tank. It’s strong arm tactics. I would choose to not move to my new residence based on this company. Customer service sucks. The supervisors suck, especially Haley. I’ve never had a utility not offer billing and demand cash up front. I’m getting paid next week but I might freeze to death before then. They set it up so there are added charges left and right. On Google a representative from AmeriGas replied to my complaint, gave me an email to talk to a resolution specialist. I wrote them 5 days ago and have not gotten a reply. Even corporate does not seem to care about their customers. Pure trash. If you can… Avoid this company at all costs.

I have been on automatic delivery with Amerigas ever since they bought out my previous supplier in 2012. Over the last 3 years, the delivery service has degraded significantly. I have had gas-out situations in the winters of 2022 and 2023, and this season I've had two successive gas-out situations. I was promised after the last gas-out that I would be put on an "every 3 week delivery" by the driver, but evidently that never happened, and I am out of gas again! It used to be that "automatic delivery" meant that you didn't have to constantly monitor the tank level, but that no longer seems to be the case with Amerigas!

This company has the worst customer service I have ever had. I never leave reviews but, this I had to say. Ordered propane. It took over 2 weeks for it to be delivered even though I was told it would be within 4 days, then the next day for three times. When they delivered they went to the wrong house and did not believe me. When they came to deliver they would not fill my tank. Would only put in what they put on the tank at the wrong house, 47 gallons.

Ordered propane as they forced me into At-Will delivery when my account has a zero balance since Nov, 23. Paid $1,734.40. Been out of propane since Friday 5th evening and now it's Wednesday and still out of propane. Said pay another 300 and we will "try" to deliver soon. No way to change account from At-Will to scheduled delivery @ 30%.

Amerigas scheduled delivery of propane to our residence per my request. The driver never showed despite claims of 3 representatives of the company, that driver was in route. We waited an entire day. We will never use this company again.

After constant issues with the national, corporate office, I’m ensuring that others know about this company. If the business was local and privately run by the great team here, I’d easily give them 5 stars. However, what could be seen as nothing short of unethical business practices by the corporation overshadows all of the good done by the dedicated staff throughout Wyoming. Dealing with corporate online or over the phone is by far the most frustrating experience we’ve encountered with any business EVER! Aside from the clear lack of customer service or ability to assist customers, the corporation has most recently started price gouging. I felt bad constantly calling our local man’s personal phone number to get good service. I decided to give online ordering another shot.

We are on a will call basis yet they will show up and fill up without requesting service. Received our last bill and discovered that they charged us 4.83 per gallon. At the time national average is 3.10 per gallon. Have dealt with this for many years and just want them to be held accountable for their actions. I do not recommend then in any way.

On Dec13 I went to bed with heat, I woke up with no heat. I go out and look at my tanks...One tank shows empty the other tank shows 80%...Why am I out of gas? I schedule a delivery Dec 21. The gas gets delivered...I am not home (had no idea when they were showing up because they gave me a 5 day window). I get a text saying my gas was delivered....I think yay I am good to go, but to my surprise they had locked my tanks because my tanks were empty (again one tank showed 80%). I did not go look at my tanks..Why would I...I received the text so I am thinking something is wrong with my boiler.

This company is one big joke AmeriGas..There is no-one there in customer service who is American. This is just a BIG RIP-OFF....I needed propane delivered ASAP, same day service... I was told that it would be $ 300. Extra for same day delivery...They charged my credit card. Then I was told I would not get the same day delivery..I try to call back. It was impossible to talk with anyone. Please save yourself a lot of trouble dealing with this AWFUL Company. Check out all the bad things people are saying about this company. This issue above was just the straw that broke the camel's back...So many problems dealing with this company.

The company is an absolute Joke. Customer service has no knowledge about anything but reading a script. The company does not care “AT ALL” about its residential clients. Do not buy from this company if you have ANY other options.

If you need LP gas at the lowest price point this company is not for you. This company gouges customers and tells the delivery driver to stay quiet about its prices they charge the customer. I paid the highest price possible to fill my LP tanks last fall.

AmeriGas cares nothing about their residential customers! Called and scheduled a refill and was left without propane for two months and couldn’t heat our home, water heaters, or use our cooktop! Finally had to contact another propane delivery company and lease a tank from them. AmeriGas customer service is a JOKE! Clueless and liars! Run away if you’re thinking about using AmeriGas as your propane provider. AmeriGas is now trying to charge for tank removal…It’s their tank! They are nothing but CROOKS! Chose any another company and you will be a lot happier and warmer!

We move into a new home and needed our propane tank filled, we were at 5%. We contacted AmeriGas and I paid for 100 gallons on Dec 14, 2023 and was told because our tank was so low our delivery was a priority and would arrive the next day. It didn't. They said, "Oh sorry. It will be there Sat the 16th," it wasn't. I called again and was told it would be delivered on the 21st, guess what? It wasn't. Called again, "Oh sorry. It will arrive on the 26th," it wasn't. Called to say, "We have no frigging gas and because you've never shown up or even called to tell us we had to be rescheduled we can't get another company because they are booked for 2 or 3 weeks and you have our money still." They said it was escalated again and would be the 28th, I called to verify and guess what? They don't have me on the schedule even though for the first time we got a prerecorded message saying it was supposed to be delivered today.

I was initially serviced by Heritage Propane in Marshville, NC in October of 1991. I did not even know that the company had be bought out because the trucks remained the same for several years. It’s December 2023. I’m a 66 y/o woman… When I first attempted to contact Heritage Propane, several years back, I was answered by Amerigas. Years back they overfilled my tank because the driver, while on his cell phone, overfilled my tank. Knock on my door to advise me they were bringing me a overflow tank to relieve the pressure. By this point, no one would have know who my server was because of their lack of maintaining the tank. Rustler tank, unable to read ‘who’ my server was! Then, no pick up!

My experience with AmeriGas has been overwhelmingly negative, primarily due to their abysmal customer service. This review is an account of my frustrating journey with them, which I hope serves as a cautionary tale for potential customers. Firstly, the delivery service has been a major point of contention. I've had to physically chase down their drivers to ensure my propane tanks were refilled—a situation that's as ridiculous as it is unacceptable. Even a technician acknowledged that the driver for my area has been a consistent problem for many customers, yet, bafflingly, the company has taken no action against him.

Took their malfunctioning tank that had 60% in it back in August. Brought a replacement tank that was empty, It is now December 20th and they still have not replaced the gas. They force you to talk with support specialists who have no clue. They are liars and thieves. There is a reason over 90% of the reviews are 1 star. They need to be put out of business.

As with so many of these reviews, we set up delivery and were charged in the beginning of Nov and there has been no Christmas miracle. At least (8) 45 min plus phone calls, we have had numerous "appointments" which they either chose not to show up at all or show up and do nothing but give us excuses and leave only to add insult to injury and send us a message saying that they have completed the service. Unless you are just trying to win a bet, choose any other Propane supplier. I hear the Manson family is opening one, perhaps a good option.

I am in the process of changing propane suppliers after having the same tank and service, through different names, for over 30 years. My last delivery was $3.16 per gallon, I'm being quoted $2.10 a gallon by other local companies. They allow my tank to get far too low before I get a refill, especially in winter, and then if you call to find out when your next delivery is scheduled they can't tell you. They can only tell you you're scheduled for a delivery. So after well over 30 years 3 days from now is the day their tank is being pulled out of service on my property. I do not recommend this company.

Amerigas has screwed up again. In February 2023, they invoiced me for a tank pressure test, which I had not ordered and which they had not performed. After 3 chat sessions and 5 phone conversation totaling over 2 hours, they credited my account. Yesterday, 12/14/23, they filled my tank with 200+ gal (over $1,000) claiming that I had called and made the request. I made no such request. I am and have been on "will call" since last February. Gas heats only my pool. So far I have endured one 30 minute chat session in which I was ultimately advised to call customer service. I am taking a rest before that call since it will likely take over an hour. I trust these are mistakes made by careless employees, but after 2 invalid invoices, I am beginning to wonder.

Just trying to update your address to receiving billing on time is almost impossible! There is no way to change it on their portal and you have to call customer service, after a 17min hold it was still impossible to do because the account was in my husband's name. They would gladly take my husband's credit card information from me, but I wasn't allowed to provide them with his current address, so we could receive bills at the new address to avoid any pesky late charges. Double standard. When I asked to be escalated to the next level or to discuss another option like an electronic address change the rep repeated her stance and said no, and then she eventually just hung up on me.

Was overcharged per gallon 425 when other places were 3 per gallon. Talk about giving it to you. I have canceled my services and they want to charge me 200 for removing their tank. The tank was on the property when purchased the house 4 years ago. The house is 30 years old.

I ordered a propane delivery and paid in full plus tank rental on 11/16/23. I have made several calls to find out status of delivery with no help from the person on the other end. I was told by a computer that delivery would be made in 7 to 10 days. It is now 12/12/23. Still no delivery. I wouldn’t give AmeriGas any stars.

Please do yourself a favor and steer clear from this company. Their customer service is horrible. The representatives that handle their calls absolutely have no clue of what they are doing. Apparently AmeriGas does not care about their service ...Just take a look at the ratings here. You will constantly be placed on hold (once they have sold you the gas). Sales representatives must be in the USA because they are the only ones that can assist you if you need help. Save yourself the frustration of dealing with a very, very bad business. How they have customers is beyond me.

I have been with Amerigas since 2017. Recently, due to my error, I ran out of gas. I cook at home for elderly people who cannot cook and I also cook for church dinners. Having the ability to use my range and oven is very important to me. After contacting Amerigas for a delivery, I was pleasantly surprised by the efficiency and professionalism of a team of gentlemen who came to my aid. An employee named Frank examined my tank and said they would not fill it up due to a safety issue. The tank was rusting out and Frank placed an order for a new one ASAP. The new tank arrived with another employee named, Matthew. While Matthew was removing the old tank, a truck with Frank showed up to fill it with gas. After filling the tank, Matthew performed a leak test on the new tank and then came into the house and ignited the range to make sure everything was safely working. I am very pleased with the Amerigas employees who help me out. I have to give them a 5 star rating because they deserve one.

I wish I could give them 0 stars. Have been a loyal customer for 27 years despite all of the bad reviews. Friday they came to fill our tank and found an issue with the line and locked off the tank. Of course I understand this is a safety issue. However after multiple calls to the overseas call center (you can't talk to anyone local) I still have no answer as to when they will be fixing the issue. One rep told me Jan 2, that's 3 weeks from now. They just keep apologizing, and letting me know that I am a "valued" customer. Quit reading out of your manual and DO something about the issue. Now we have no heat until the issue is resolved... whenever that is going to be. Don't walk, RUN away from this company.

I am nearly 50 years old and have never in my life experienced such awful customer service from a business. Beware - this company engages in fraudulent billing practices and it is impossible to get issues resolved. The number of hours of my time that I have lost trying to reach a rep is outrageous. If you have any other propane supplier in your area, choose them over Amerigas. When our family switched to another company due to repeated issues with Amerigas, we requested that Amerigas collect their tanks. I was assured that we would be credited for the propane that remained in our tanks. Many months later, we are still waiting for this refund. It has been an absolute nightmare interacting with this shameful company.

Please do not use this company. They have horrible customer service. They filled my tank and disconnected it so I can’t use my propane. They said no one was home, however, my husband was downstairs when they came. They didn’t text or call to tell him they would be here like they have in the past. We waited almost 2 weeks for our heat. When he called them they said it will be another 4 days before they can come back to rebook it up. They charge high rates and always say well you can pay an additional 300 to get someone out there right away. When you pay 500 for the heat who wants to add 300 more for next day service. As soon as this propane runs out, I am switching companies. This is by far the worst propane company I have ever used.

I have been on autofill propane ever since AmeriGas bought out my local company a number of years ago. I just discovered I have no propane. When I called the representative told me I was not on the autofill program but I know I was. She very nicely put in a service order for me but it could take 10 days until they come and fill my propane tank. I am really really unhappy! This is no way to treat a customer who depends on their product. Luckily I don't heat my house with propane. But I use it to heat my water and to cook. Seems like I won't be able to take a shower for 10 days!

We were originally with Cress Gas for about 17 years who sold it to AmeriGas. Last year we were hit with a rental fee for the tank, which we never had to pay. The reason for the fee is we didn't use enough propane. They penalize you for trying to keep your heating cost down. I believe we will never use enough to not be charged this rental fee each year. We tried to call them several times, with not one return call. This year we got another bill for $285.67. They even charged $2.99 for the paper invoice...I kid you not! We would change companies, but the location of our tank it is challenging to switch.

I would say AmeriGas is one of the least ethical and most dishonest outfits that I've ever dealt with. What they say and what they do are very different things. Additionally they have a predatory billing practice of serial accrual of late charges in relationship to unpaid bills that they have sent to the wrong address and where they refuse to call you or use your email to communicate with you despite having that information. The clear purpose of this refusal is to allow them to create compounding serial late charges. They do this to the tune of hundreds of dollars and then report this to credit reporting agencies as non-payment for services. They are sociopathic, dishonest, and you should not trust them any further than you can throw them.

The worst customer service experience. They rescheduled our installation 3 times, When we called to confirm date each time they claim to have no record of it. When asked to speak with the schedulers we were told that the customer service people were not allowed to contact the schedulers. What a Joke!!! We decided to go with another company because Amerigas is terrible.

This is the worst company to deal with. They take no accountability and they put so many layers of crap in front of you that you can't get any help. They outsource everything. My delivery was supposed to be on the 28th. They called on the 29th saying it would be on the 30th. At 3 PM I called to find out where my gas was and the lady with a heavy foreign accent said it was "missed." I said, "Yes it most certainly was missed, what does that mean did I miss you guys or did you not show up?" "I don't know it just says missed." "Am I getting gas today?" "I don't know," she says.

So I’ve had propane since I bought this house almost 15 years ago. I was never charged tank rental until Amerigas purchased the local company. I was told if I buy propane from them I wouldn’t be charged a tank rental. I purchased $443 of propane in July. I just received a bill for tank rental of $199. When I called about this I was on hold for a long time only to be hung up on. I called back only to be put on hold again.

AmeriGas Local or Nationwide Avoid this company if at all possible. Communicating with them is almost impossible and always frustrating. The only reason I gave them 1 star review was there was no lower rating. We Canceled the service in late this 2023 summer, we have a small lake home cabin in the Albany/Avon area on Two Rivers Lake. We had good service (4+ stars service ) from 1995 -2005 with the local propane gas service company out of Albany, MN., Blenker's Gas Service Company, Inc.

I live in Vermont, It sounds crazy but sometimes we get snow. AmeriGas truck came and said he could not get down and up my driveway. When I asked he said he didn't have chains. WOW, it seems that the oil company, lumber company, plumbing supply, fire department trucks all have auto chains on the trucks. These companies have gotten too big. The bigger the company the worse they become. What happened to the law that broke up large companies. AmeriGas is too big and has lost control, AND NO ONE CARES!!!

I was a Customer requesting Cancellation. Sounds simple. Just call and cancel then the Tank will be picked up within 30 days. I find out 60 days later, they have no record of a cancellation to pick up the Tank. Now they say to get a confirmation number and within 30 days the Vendor will pick up the Tank. This started in April 2023 and now it is November 21, 2023. The Tank is still in the yard. The worst by far, customer service company to exist in America. You can order and Install their product in a timely fashion, but should you need to Cancel? GOOD LUCK! They don't know who you are anymore and hang up the phone if you complain!

Worst service I have ever experienced! Had to call 3 times to get a delivery when tank was below 20 percent! Could not understand the foreigner on the phone. Would not recommend this company to ANYONE!

After years of falsified invoices of $150, and at times $1200-$1500 when I only have a hot water heater is ridiculous. I finally switched to electric with my local power company (JEA), several months later after they came out and shut the propane off - I receive another invoice for $700. I given recorded statements about having not used Amerigas in months. They keep sending false invoices. I recommend everyone to stay away from Amerigas. There was never an issue when it was Saywer/Teco. These folks take over and decide to start robbing and cheating customers. I was a customer for 19yrs. To add, my property is covered with cameras. I rarely saw their meter reader on my property. Not only is the meter reading manual, we have no idea what he’s recording until I receive an astronomical invoice.

I called to set up a tank and service. I called around to various propane providers in my area. AmeriGas seem to have the cheapest rate per gallon and the tank rental was cheaper, however it was going to cost a lot more initially for setup. More than I realized I would need upfront. The initial quote I received was $810. When I explained to the woman that was a lot more than the other companies I had called, she said they could waive the setup fee. She told me I would only need to pay for 250 gallons of gas and the tank rental which was $66.

We inherited a house with Amerigas tank. Setting up an account online was fine, but everything after that was a disaster. They said we needed a new tank but failed to show up for their appointment. The worst part is they failed to contact us after failing to show up. FAIL! We had to contact them via phone and chat and more promises were made that we were on priority for service. No one contacted us to make the appointment. We had to contact them. Finally, a new appointment date was set with a time range of 8-12. We sat in the house an hour past the time they were supposed to show up and NOTHING! We had to contact them again but this time no one answered, and when they did, we kept getting transferred around to phone reps, and the chat rep on their website even hung up on us. What kind of service is that?

Amerigas needs to improve their customer and delivery service. I paid $161 for 1 tank of gas..The actual cost of the propane was $101...but added charges were added. I paid for the propane on Nov 8..and today is the 11th and the gas was not delivered. When I called to complain, customer rep stated, the order was completed and the tank had to be repaired. I was at home, all day all night, no delivery person came to my house At All...The tank is still there empty..and NO ONE...EVER came.

Missed our automatic deliveries almost every time. In the dead of winter with major freeze warnings I spent no less than 4 hours over a 3 day period waiting on hold, being abused by customer dis- Service people that act like bots. Lied to numerous times about when I would get a delivery which they promised 3X over 3 days and never received until 5th day. Almost impossible to reach a supervisor and when I did they did NOTHING. The horrific attitudes obviously come from the arrogant top down. Warning Avoid this company.

I thought my propane tank was empty as my heat is not working. They came out and checked it and let me know that it was actually at 20%. They went ahead and did a service check on it to make sure there was no problem with the tank and were so helpful and friendly. I really appreciated how kind the serviceman was.

The customer service people do not speak good English, most are from another country. We ordered propane on an emergency basis and was told it would be delivered within 24 hours. Three (3) days later, we received our delivery but they lied as to when they delivered it. We have tried in the past to purchase our tank to get away from this company we have been with over 20 years but they will not allow it. This is ridiculous and unfair. We should be able to go to another company that will perhaps be cheaper and have better customer service.

AmeriGas sent a contractor to our property to trench for a gas line to our generator. The contractor brought a backhoe that was grossly oversized for the job. Due to using improper equipment & overall negligence, they caused significant damage to our property, including cracking septic pipe, running into and moving A/C unit, destroying grade, damaging an unreasonably large area of grass, breaking underground storm water drains. I found out my septic line was cracked after sewage backed up into my house - the contractor never even told us. He just covered it back up with dirt. I have tried to resolve this directly with Amerigas for months. I have a case filed with them. Every time I call, they say someone will contact me within 3-5 business days. No one ever does.

I have tried to get a delivery now for 2 weeks, I spend over 40 min with each call to give special delivery instructions, I prepare by unlocking gates, putting in dogs, making 6 foot cardboard signs for delivery driver. Only to receive a texted message that my gate was locked. It's first of all because they are not following my instructions, I have a little bridge that leads to my main house and it cannot support the weight of the propane tank, i have said this multiple times to customer service who i have no idea where they are even located. Every time now I get a text message that delivery problem. There is no communication with this company and your hands are tied because they own the tank. To change companies required me to dig up an existing tank. This is insane wasting so much time, only to end up perhaps running out of propane. I have been on the phone now for 1 hour and 45 minutes trying to resolve this issue. I am still on hold.

Amerigas provided us propane for our gas logs. They charge us $90 a year for tank rental because we don't use enough gas. We have called numbers of times to paint our rusty tank, but no avail. The tank was so rusty that the hinge on the lid rusted in two when I last checked the gas level. We once waited 4 months for a refill and had to pay for a leak test before being refilled. With this continued bad service, I elected to terminate their service and go with a competitive company. They emailed me it would be a $199.99 tank removal fee. After they finally came for the tank, they also added a $99.99 dispatch fee to my final invoice to get their rusty tank. They just seem to fall over themselves giving bad service and providing customer irritation.

CALLED Amerigas for a Monday propane delivery. No show. Finally arrived late Tuesday afternoon. Before pumping the tech said they were told to do a Leak Check Test. Said the company is making them do them once a year. According to their website, WE need to request a Leak Check Test IF, by lawful guidelines, we need new piping installed, there is an interruption in service, a suspected leak or the gas has been turned off. NONE APPLIED. The tech turned off the gas to fill the tank. He even offered twice to relight the unit. We were originally quoted: $343.74. Next day we received an online bill: $466.27. The Leak Check Test was $140.00 plus fees and taxes, (yes, the math does not add up).

Amerigas disconnected my propane during a delivery, I had to jump thru hoops to get it reconnect. Their excuse was no one was home so they disconnected service, then they charged me $100 dispatch fee and a $270 fee for hooking propane back up. Tech never even came in my house.

I just filled our 500 gallon Propane Tank. I received a bill the next day, and was SHOCKED!! They charged us $3.568 per gallon. I called several local propane suppliers, and they are all charging between $1.90 and $2.20. I called Amerigas - HORRIBLE CUSTOMER SERVICE. Cannot understand what anyone is saying thru their heavy accents. I clearly understood there is NOTHING they can do, but offer a payment plan. I WILL NEVER USE THEM AGAIN!!

Amerigas bought out Energy North a couple years ago and I had an Energy North tank, so I now have to use Amerigas to fill my tank. Energy North never charged me rent for the tank and was reasonable on their propane price, but Amerigas is charging $274 annually for tank rental. The State of NH tracks average fuel prices in the state and lists propane today at $3.58 a gallon. I just ordered from Amerigas and it was a whopping $4.12 a gallon. An incredible 54 cent per gallon difference, resulting in me just paying $243 too much for my propane on top of the tank rental I never paid before. I'll have to fill up again at the end of the winter, so looking at Amerigas costing me about $800 a year too much. And since the state "average" includes Amerigas' elevated price, even that $3.58 average is artificially inflated. DO NOT INSTALL AN AMERIGAS TANK OR USE THEIR SERVICE IF YOU CAN AVOID THEM!!!

Worst customer service. Barely understand them. Very expensive. For the cost and inconvenience I’m installing electric heat pump. Only company that services my area. I will not use them and suggest others to find other alternatives to avoid hassle.

I had been a loyal customer for many years and recently moved from my mobile home into my house on the same road just several yards between the two. I ask that Amerigas place the tanks on my new property because I still had very much service left in the tanks. I was told they couldn't move the tanks onto my new residence but they could come take their tanks from the old and send me a check for the unused propane. I didn't receive a check, what I received was a bill with a balance owed, because they're charging me to send their employees out to pick up their tanks and take them back to their place of business. What a joke, to rob customers so you can pay debt to the class action lawsuit filed against you, and you lost Amerigas!

Their delivery price is around 2-3 times the current average propane price, when asked about that they said it was the delivery cost. The problem there is I was already paying about $20+ for delivery, training, safety, etc. Then it was the credit card fees were a business cost passed to consumers, not anymore, that is now an additional charge of 2.65% to the payment. Propane is unregulated by the government. I'm not able to switch out my tank as it's in an illegal spot that no one will service, but was grandfathered in through the company Amerigas bought. Check your local companies for better prices and services before giving your money to investors. They care about profit and most of the positive reviews are actually written by their employees. You will notice a pattern that the only positive reviews for Amerigas come from posters that only rated Amerigas and maybe 1 other business. Then no more activity.

This company has extremely poor customer service and the highest price for their product. The phone system is unreliable and the customer service representatives are not knowledgeable. I would not recommend this company to anyone.

I am a retiree just last year and have a huge decrease in income. I live on Social Security and do the best I can. I ran out of propane on Sunday. I do have a past bill but am trying to get it paid down. I called this morning and talked to a woman from another country. I explained my circumstance and they did not care.. They said I had to pay past amount due and full the delivery. I do not have it. I made a payment for this month. She said, "When you can pay it call us back" then said, "Can I help you with anything else?" They have no compassion and they do not care. IF I could give them a zero I would.

I am in the US. All of the local offices in my area have been shut down claiming Covid as the excuse. All other businesses are open and active including restaurants, movie theaters, etc. None of them are claiming this ridiculous excuse. They have sent nearly all of their customer service (laughingly called) overseas. Now there is NO CUSTOMER SERVICE. I run an Airbnb where the propane tank is located. My cabin does not use propane, so I asked the company to meet me at the cabin when there is NO GUESTS PRESENT in order to VERIFY that no other appliances use the propane before removal. They agreed to call me before sending a truck. No call came but my cameras picked up their truck on my property while guests were staying. I called to find out what happened. Promised calls never came.

Amerigas has the worst customer service on the planet. We have now gone 3 months WITHOUT gas and not one representative has helped. I call and call and call and only get people who can do nothing, read from a script, and never schedule me an appointment to get gas. The last time they filled out the tank, the worker did not check for a leak when there was one and it emptied in a month. Since then we have been without gas. Can't cook and no hot water.

I have this propane tank in the property since I purchased the house 11 years ago. It’s been fine. This February I just filled up the tank and no complaints from technician when they filled the tank. Last night there is gas leak and technician came in and told us there is issue with primary pressure vault, so they took the tank away. I googled, the lifespan of the tank is 12 years. Obviously the tank is too old and need to be replaced. Due to the size of the tank, there is no rental fee for the existing tank.

12 years ago when I first got service from AmeriGas, the company was local, you called and talked to local people, service charges and rental fees always stayed the same, when they said they would do something they did it, their customer service was excellent, absolutely loved the company.... Then, 7 or so years ago their customer service center became some place in India or maybe the Philippines, I presume, the service agents barely speak English, service charges and rental fees change constantly without notice, service agents lie, I've called 5 times in a single day before, spoke to 5 different representatives and got 5 different answers, finally got fed up with the company and called and canceled my service, was told as long as the tank was empty there would be no additional charges to my account and that my balance was $0, 3 months later they finally showed up to get the tank.

Opened account in 2022, had issues with website, deliveries, promises from customer service, escalation process, autopayment. Not one of the 6 deliveries was problem/issue free. The customer service representatives were all very professional and courteous and yet, I could not get a delivery or notifications when ordered. Hours and hours of my time trying to get a delivery. Each time, had to be escalated and no response from the escalation department. They have a monopoly in this area. I finally found another company that would deliver to me, I am happy to pay the extra expense.

Closed my account in May 2023. Was told I would get a partial refund on my last tank-fill (over $600). Called in July to see what happened. They said refund check was requested and sent. Called again in Aug to see where check was. Said it was sent. They told me the address which was wrong. I actually called the people who live at the address they sent check to. They never saw anything. I called again in Aug, they said a check would be mailed in 24 hrs to my correct address. Still no check. Called again. They say case is closed (but I don't have a check). This company lies and doesn't to refund money.

Don't recommend them. I had them install a 500gal tank for a new home generator. They took 11 months, failed 3 inspections, and took 4 months to schedule the final inspection. They charged me $1000 more than the estimate and charged me late fees every month. I refuse to pay them until the project was completed. In the end I had to contact the local news network to get help to resolve their overcharges. Worst company ever. Makes Comcast Xfinity a pleasant experience.

I run a business and it has come time to renew my annual contract. I began calling Amerigas weeks ago to renew. The contract price was over $2.00 more per gallon than their local competitors’ non-contract price! I requested that they do their research and see what rate they could offer me. Multiple phone calls with the promise that within 24-48 hours I would receive a call back. Never received a call. I began calling the local office. When I finally got a supervisor on the line, I was told that I don’t use enough propane and they do not want to renew my contract. I was supposed to receive a call from the individual in charge of handling that. So, before I have agreed to their outrageous price per gallon or received any formal communication back, they refill my tank! I am then sent a bill for the $5.30 a gallon price, which I told them that I did not agree to! I will be investigating all legal options to rectify this situation.

We expected a technician to show up between 7:30-9:00 am to connect the propane to the generator. I called customer service and all they could do is update my account with my contact information and tell me the technician would be here by 5:00. I miss Guilford Gas.

Rating this company with a zero, if possible, would be charitable! Absolutely THE WORST company I have ever dealt with. The CSR team is offshore (Philippines) and cannot deal with valid complaints or billing errors due to their inability to go off script. I was quoted a per gallon price prior to ordering my annual delivery, then received an invoice for 0.20 per gallon more than quoted. Battling with this company with trying to have them stick to their quoted price proved exhausting and futile. Prior to my their takeover of my local propane dealer and distributor, my service had been outstanding. I don't believe there is a worse company out there.

We have been customers of AmeriGas for several years because that was what the builder installed when we built. We’re supposed to be on automatic delivery and not run out. Well, we ran out and it took 2 days to refill, ice cold showers are not our favorite. They finally came and refilled it and left the tank disconnected. We have a full tank and even if I wanted to do it myself it is missing a connector and it violates the customer agreement. The customer service is impotent and can only send a message to the local team with zero ability to actually get it corrected. Currently still waiting with zero resolution in sight.

I bought a home with a 250 gallon tank, 80% full with 200 gal of propane. It was clarified that the propane would be included in the purchase of the home. I contacted Amerigas & set up an acct. They came out & unlocked the tank & checked the system. Everything was good. No charge & my balance was zero. Then, suddenly they are trying to charge me $417.78 for the propane! What the h*ll? Now, they've added a late fee, it's $453.78. I called to see why. They refunded the cost of the propane to the previous owner! Who does that? I told them to come get the tank. I'm informed it will be a $150 fee, for a tank I never used. Nope....not paying Amerigas a dime. You need to learn how to keep customers, not drive them away. I will use Carroll Co propane as soon as you get this tank off my property. AmeriGas Acct#**.

We have had a tank at our house since we bought our house over 6 years ago. We never had the tank filled. We inquired one time about it and never did anything because they wanted to charge us to rent one that we had. We came home today and the tank was gone. We never received notification they were coming…no call, no email , no paper mail. The company opened our gate that had a lock on it, went through our property and took the tank that has been sitting here for years. They broke into our property!

Amerigas provided a retail propane dispensing station to refill propane bottles at my place of business several years ago. Consistently, I observed that I never dispensed the amount of LP to the public before the tank was empty. After a temporary closing the business when Covid-19 emerged, and the governor ordered everyone to stay at home in April of 2020, with 40% tank level (@ 180gal.) I returned to the business location in late July to find that my 500 gallon tank was empty. I thought they must have pumped the tank for outstanding balance of @ $217, or there may be a leak.

I cancelled service with Amerigas in October of 2022 and was told that my Amerigas tank would be picked up within the next month. I never received any word from Amerigas on retrieving their 120 gallon tank despite calling multiple times. I was told that it would be picked up soon every time I called. Yesterday 8-3-2023 Amerigas showed up to my house unannounced and stole my personal 250 gallon tank with 70 gallons of propane in it and left their empty 120 gallon tank.

Amerigas took over a local propane company here in town, a local company who provided wonderful customer service. I was on automatic refill which means Amerigas would stop by periodically and top off our tank. I received an e-mail from out of nowhere stating I was being taken off the auto-refill list and I would be on will-call and that I would have to call or go online to order once my tank was at 20%. This means I am purchasing larger amounts of propane at once. Once my tank got to 20% I placed an order online several days passed and no gas was delivered. I called the "local" office which is actually somewhere far from local, and asked for a delivery, I'm down to 15% now. Another week and still no delivery, I had to flag down the driver at another home and ask him to come fill my tank.

Avoid this company if at all possible. Communicating with them is almost impossible and always frustrating. Even when you get through, the odds are that your needs will not be filled accurately. The only reason I gave them a one star review was there was no lower rating.

I hardly ever review, but this has been the most atrocious experience I've ever had. My husband and I moved into a home with an AmeriGas tank on the property. We did not want to purchase the tank and told them to remove it. It has been hell ever since - they pop by at random times and leave frustrated voicemails about us not being home. When we have been home, they cannot seem to manage to access the tank at all without damaging our property. They escalated it to someone in their corporate office who promised that they would give us a time frame for someone to come out, they never showed. They continue to pop by in the middle of the work day (today at noon) to "remove the tank" but give no heads up so we can't talk to them.

Amerigas has charged me for a propane delivery that was due to their own tank leak. The tending technician told me that I was not going to be charged and the tank, which is under their lease, should be changed because it was 33 years old and falling apart. They sent me an invoice for $793.65 for the propane and never changed the tank. Normally, the gas in my tank lasts for four months. This time, after one month, abruptly, it went to zero causing my family distress. However, I was willing to get credit for 3/4 of the bill to be fair, ($595) which they had by mistake given me $5.95 adjustment.

Like a previous reviewer said, I only gave 1 star because it wouldn't let me give a zero. One of the worst experiences with a company in my 60+ years. Heritage was okay until they were taken over by Amerigas. After that I spent three years getting incorrect bills and then had to fight with them over late fees they charged on money I didn't owe. It would take months and repeated calls to get everything straightened out and then the next year the same thing would happen all over again. Three years in a row. Finally in January of 2023 I told them to cancel my account and come get my tank. It took 5 calls and almost 7 months before they got their tank out of my yard. I had trouble communicating with most of the customer service staff and none of them seemed to ever care about the problems I was having. You can not talk to the local store any longer - everything goes to the national number with its inept service.

I got rid of these clowns the end of Feb. 2023 and switched to a reliable local company for my propane. Two months later, I get an invoice for some type of service I never requested nor received. The meaningless code they provided was finally explained as a service call to "reset the dome lid on the tank." What?? Pure fabricated **! Just got another invoice, this time with a $36 late fee added on. This was 2 weeks after I contacted them to correct their "error", with no response. I am going to file a complaint with the BBB, as well as Florida's Attorney General to look into their business practices. Stay away from these fools!

Called Amerigas to set us services for my new home, it's a joke trying to get services from these people. Each time I called I was passed around like a toy and call disconnected. THEY ARE A COMPLETE DISGRACE

They do not deliver tanks or propane like they are supposed to!! I have been waiting on paid service since March 2023!! This is ridiculous and they are only 5.5 miles from my house but every time it’s something and then no phone calls when you wait around all day long and they don’t call you at all or show up at all! Then when you contact customer service it’s always something!! What is going to happen when I need propane??

This company is nothing but a bunch of crooks and care nothing about the customers. They only want to take your money and give you nothing in return. It is clear to me now after seeing so many 1 star reviews that the it is the company who is the common denominator that stands out for being the problem in all of these complaints. I would love to see the day this company goes bankrupt and turns belly-up. It was required to give 1 star in order to write this review, but as for Amerigas, they should be -5 stars!

If you are having issues with Amerigas in Texas and their complete disregard for serving their customers, Please call the Tx Attorney General office (800)-621.0508, file a complaint online **. This company is a joke, a scam. Gas is essential service and they treat emergency calls as casually and irresponsibly as if they were selling popsicle in a park. I am a metered customer and yet they screwed up and let me run out of gas 3 times in the last 9 months. Called to place an emergency delivery but 2 days later I still have not gotten gas. Called many times to check on status of the emergency delivery but receive a different excuse each time. Taking cold showers, no gas on stove, and God forbid I need my gas generator to kick in to keep insulin cold in the fridge.

Stay away from this company at all cost. If I could rate at no stars I would. Buying up small suppliers that were easy to work with. Now you will have to deal with offshore garbage service. Promise of comparative pricing does not exist. Pricing is now double the price remaining suppliers.

This is the worst company. They buy small companies, strip away the customer service and send the work overseas. I have had 4 deliveries not show up. Mind you, the call center told me each time that they were "on the way!". No local number. I paid $300 for expedited service 24hr service. It has been three days, no gas yet. This company is focused on consolidation and growth, not customer service. Stay away at all costs.

They don't deserve a 1 star. They DO Not care about their customers. I have tried to get a propane tank for 2 months. It took 4 phone calls to get a site survey done. They took $208.15 out of my account. Refuse to give it back. I tried for 2 months to get a contract done so I could get a tank delivered. After 2 months of no contact and no refund proved this company does not care about their customers. I RECOMMEND DO NOT TRUST THIS COMPANY. LOOK ON BBB.

Today, I was at home and someone began knocking forcefully on my front door. I had just gotten up so it took me a good 5-7 minutes to go outside and see who was knocking, although I thought they would have left by then. Nope. There was a grey coupe parked partly on my lawn and partly on the street and there was a man sitting behind the wheel. I approached the car and the man got out. I asked him if he had knocked on my door and he said he had. I asked him what he wanted and he said "I'm from AmeriGas and I'm checking meters". I noticed he was wearing a safety vest that said AmeriGas contractor. I said that I do not have propane. The man said "Oh. I know you don't have propane," to which I said "you walked around my house" and he said "yes".

We received our delivery of propane. Because Amerigas did not install our system they had to come out to inspect "at no charge". Then we got an additional bill for the inspection. After numerous calls to their support (location Philippines) which you can barely understand anyone you get on the phone, we got the credit to our account. Then we had to call back to get them to reverse the charges back to our credit card. What a nightmare. Still working on getting the credit back because every time we call they have a different excuse or the previous phone tech messed up. Changing companies on our next delivery for sure.

They charged us $4.99 when their listed price was $1.89!! They said because we don't use a lot that's the charge!! We already pay a tank rental fee!! Absolutely disgusting!! What should have been $200 it is $500!! We can't afford that!! Not with the way groceries are sky high!! So now my kids will go without.

We recently rented a house, the owners had service with Amerigas. We were told to setup with them. We weren't even moved in and someone came out and tried to top off the tank (per company). We told them we didn't need gas yet and haven't set up our account yet. So the driver left. Next day home owner calls us and is mad because he received a bill for trip charges. Mind you no one asked them to come out they were just trying to sneak gas in where ever they could get away with it.

When Amerigas took over from Holtens, customer service (CS) went out the window and down the road. I called CS to renew my gas contract and was told by a rude emp I had to wait until my current one expired. When it did, I finally found the price and decided to go to another company, I explained this to the rep I spoke with and was EXPLICIT that they could come retrieve their tank AFTER 16 Jun 23. The morning of 7 Jun 23, it is gone leaving us with no LP as the arrangements made with the replacement company was for 16 JUN 23. This company's CS is terrible.

We purchased a house with an existing propane tank from a local company and previous owners years ago. There was no telling how old the tank was and being new to anything gas, the old owners just said it was fine if we kept it. When we last had it filled, we were told that the old gas company had been sold to Amerigas. I asked if we could either purchase the tank or have it removed, but was told that we could not purchase it or if they came to dig it up, it would incur a fee. They said we should wait to have the tank picked up when near empty or else we'd incur a hazardous waste and transfer fee as well. So we left it.

Amerigas is the worst company I've ever dealt with when it comes to utilities. While every call with their godforsaken call center assures me I'm a "valued customer," I haven't had propane since May 12. Every time someone has come to repair or refill, it takes 3-4 days, and I still don't have working gas. When our hot water and gas stove stopped working, I paid for expedited service for them to refill the tank, which I didn't get. When I finally got them to show up, on May 16, I was told to schedule a repair. It was scheduled for May 22. They didn't show up. They "fixed" the tank on May 24, but couldn't refill it until today, May 27. Today, the deliveryman couldn't get the gas to work, despite trying for an hour. He put in a service request and I called. Soonest they can come is June 1.

Beware of this company! Amerigas charred me $217.00 to come out and look at the tanks and did absolutely nothing. Then they charged me $139.00 to remove their tanks. Amerigas also will not credit me for the 30% of propane they took when tanks were removed. Been waiting for 5 months for credit but they bill me each month with a late charge. $400.00 plus billed and not one gallon of propane received. Pricing is crazy. Amerigas wanted $4.60 a gallon for my garage, my new service charged me $245.00 a gallon.

I signed up with Amerigas to come out and fill my tank. They waived the inspection fee, but when I got my bill, they charged me $190 for it. It has new 5 months since they did that. I have talked to probably 7 people there and have yet to get refunded. This is about the most unresponsive company I have dealt with. Just don’t do it is all I can say.

I have never in my life dealt with a company with such blatant disregard for its customer! Just to get someone to come out is practically impossible and when our service man showed up he determined our tank was leaking and took it away. It was 40% full and he assured me I would be credited. That's where the nightmare really kicked in! Every time we'd call, we'd have to use the emergency line or else we'd just be sidelined. We called for 3 months straight!! And were assured each time that we were going to be reimbursed! It's May 23 and we're still waiting!! Stay away from this company, they are thieves and need to be sued immediately!!!

We discontinued our propane service with Amerigas back in December of 2022 and requested the tank to be picked up from our property. It is now almost June and the tank still remains on our property. We have called countless times and even shown up at the local office in Herber-Overgaard, AZ, in person, all to no avail. This is the most unresponsive company we have ever dealt with.

Tried to ask the company to disconnect service on a specific date, since we were moving in 2 weeks. They show up and disconnect service the next day, now I have no service, no hot water or gas in the stove. Then I call to reconnect, they take 2 days to show up and charge 100 dollars for their mistake. Still the water is not heating properly. Try to contact them again, it's a hassle, they try to tell me it's not their fault.

We have had nothing but headaches since using AmeriGas. Recently we placed an order for propane in March. They came out in April and said that the tank is full. I told him that’s impossible as we hadn’t had a delivery since October and to please come back and check the gauge and fill the propane tank. They refused. We ran out of propane five weeks later. They left us without hot water for three days. Finally came out. Said there was a problem. Locked the tank, said he plays the work order and someone would contact us in an hour. I found after two hours the work order has not been placed. They have no idea what’s wrong with the tank and now they’re telling me that someone will come out within 48 hours to check the tank and that’s the best they’ll give me. They think that is acceptable to leave us for five days without hot water at their error and they just keep passing me to Department department telling me up they’ll be here within two days.

We bought our home in Killingworth, Connecticut in August 2022 and unfortunately the propane was provided by AmeriGas. After reading reviews, we contacted a local propane dealer to have them install a larger tank which we’re using for our generator and cooking and asked AmeriGas to come pick up their tank and give us a credit for what was in it. They did not come to pick up the tank until January 20, 2023. Today is the third time I have called them regarding a credit as my tank was over half full with propane. The gentleman who picked up the tank was very nice and told me it might take a while but four months it’s getting a little ridiculous.

By far the most expensive propane in the area, and the worst customer service. Charged me without authorization, so I told them I no longer wanted their tanks. Tried to charge me a fee to remove their tanks despite there being no contract in place. Told me the tanks would be picked up two weeks ago; still here. Don't even answer the phone if I call.

Very horrible experience with AmeriGas. They will refund you for the propane in the tank when stopping service with them, but then turn around and charge you $320 to stop service while also rebilling your propane to a new customer. Go with a different company. Crooks & money hungry.

Amerigas has overbilled me by more than $500 over the last 3 months due to "estimated meter reads". They continue to bill me more even though they have read the correct reading. Call center is a joke.

Please, please people out there!!! Don’t ever get Amerigas to be your propane supplier. They will ruin and make your day miserable every time you what to get propane refills. Their call centers are somewhere abroad and they are really messed up. They will miss inform you and if you enroll in auto refills thinking that it will work, think again. It doesn’t.

November 2022 we ran out of propane fully. We are on an auto-fill program, they were aware our tank was below 25% (we were assured it will never be allowed to get that low) and they did not check on it even though online it stated we had been flagged about a month earlier for needing to be filled and a service call was initiated but never fulfilled. We subsequently ran out completely. After numerous calls to the out-of-country and inefficient phone tree and being told "they will come fill it tomorrow" but that not happening day after day.

This company does not believe is customer service. I have called 6 or 7 times and been hung up on 3 or 4 times by people who can barely speak English. The first two calls was on the day of delivery and after my first hangup on the second call I was advised that delivery details would not be visible to them for at least 24 hours so that resulted in a third call a day or so later. I also emailed three times and sent a picture showing the reading on my meter after the tank was filled. I was billed 5 gallons more than the readings by me and the ticket. Bad enough the gas is overpriced with customer service non existent.

This all started in February 8th, 2023. Check was sent. I put gas and the check sat there until March 5th. They finally cashed it with 3 late charges and a 133 dollar rental fee so from 1200 I sent the bill started 687 ended at 921. Called customer service since February nothing. "Oh we are looking into it." I tried to talk to Manager no Manager and supervisor on the phone with another customer. "You wanna wait or they can call back." 5 days later no call. I asked to remove tank got hung up on. I would stay away from this company. It's bad. The delivery guys was always nice. Feel sorry for them. If they treat customers this way imagine how they treat their staff.

I took over my family's farm and the gas tank which is only used for cooking has been at 20% for 7 months. I called to switch billing info to me and they said I had to do the safety check. They didn't mention how much that would cost me. They came out and had to replace two parts, do the safety check, and charged me for 100 gallons I hadn't received yet. Totalling $633. 2 weeks go by and the 100 gal never appears. So I call again to have them fill that. They finally show up yesterday with no call, no warning, and fill it up. Lo and behold, today I received a bill for $1600! I ran out to look at the meter and it's at 80% full. I call the company to try to get them to take it back, I only needed 100 gal to last me YEARS of cooking and I was hung up on, then got a rep who had no clue what I was talking about, finally she put in for an "investigation".

I signed up with a local propane company near Tulsa, Oklahoma whose rates were a bit high, but all my neighbors use it. However, I'm on a fixed income and my wife and I are very careful in managing our 3000 s.f. home's insulation and heating needs through the cold months. I read lots of bad AmeriGas reviews, but gave them a try anyway. AmeriGas gives us the best rate and fulfills our delivery requests within a week, which is just fine since 20% in the tank represents 1 month of fuel. I monitor their propane prices by clicking "Request a Delivery" on their website to view the current price, but only complete an order once rates drop.

If you are not a customer of AmeriGas and wanting to possibly use them. DO NOT DO IT!!! We ordered in advance to our propane running out last Sunday. It has now run out going on many days. I am 6 months pregnant with two other children in the home and filed for emergency services three separate times for them to fill their our propane tank. After customer service told us that they would call my spouse ahead of time so he can be present to fill the tank and run a leak test because we can’t take all day off work waiting for them to show. (The call ahead never occurred) We were told yesterday that a technician would be out to assist us in the evening or in the morning today. I waited all evening and day today. When I called again to see what the delay was I was told I am scheduled for the 7th????

If you value your and energy. Choose another company. They care nothing about their customers. The customer service is by far the worst I’ve ever experienced. They will hang up on you. It's not worth it.

Customer Service is horrible. Delivery is never on time. Had to call 3 times to get a delivery that is supposed to be automatic. They charge a tank rental fee yearly and a fee of 250.00 if you want to cancel their service.

I ordered propane for my nephew who has 2 small children in his home. Where they live is the high desert and it gets really cold. I paid for the propane on 3/22 and they still have to delivered the propane. I called to complain and they stated they would try to get a technician out by 4/4. They expect them to go 13 days with no heat or hot water? There are children in that home and now they are all sick. I might have to sue.

Customer service is horrendous. There's no way to speak directly with an Amerigas employee so if there is a specific problem in your area, you can't get a direct answer from a technician. Scheduled deliveries in the system are often overlooked. The computer system and the customer service department have some sort of disconnect as account settings will get "changed" but nothing actually changes. The one star goes to the delivery driver who is always very courteous. I have no other positive things to say about this company.

I was charged $4.99 per gallon. Double the price other companies were charging. So I canceled and switched to another company. It took 3 phone calls and over a month for them to cancel my account and pick up the tank. Then I got a cancel fee and pickup fee for another $317.98. The tank they picked up had more than quarter tank still in it. They said it was empty so I wouldn't be receiving any credit. I would not recommend using this company for your propane needs!!!! Any other company out there will be at least 50% less than what they charge. I wish I knew this before using them.

I have been waiting for a delivery for weeks now. The odd thing about the delivery is that I am on AUTO FILL. I have tried to get ahold of my LOCAL office and keep getting sent to a call service in the Philippines. The last week or so I have been receiving calls that delivery is coming tomorrow. Still waiting. Also, it’s seems to me that the company’s propane prices are not the same as what the state of Colorado is saying rates are. So disappointed to see this company go downhill!!

Called for propane delivery. 11 days later realized they never came and almost on empty, called them and they said they could deliver within 24 hours for $300 fee. After arguing with them they agreed to come within 24 hours for no fee and never came. Two days later we ran out of propane, I called them and they couldn't guarantee when someone would be there. I was on the phone for hours. It's all done overseas in the Philippines. They don't seem to have any contact with the delivery drivers. Prices are much higher than their competitors. We want to switch but they don't make it easy. Total nightmare

Amerigas customer service is the worst company I have ever dealt with in my life. I called to open an account, which was an easy process, however, from there everything went downhill. Customer service agents would just simply hang up on me when I would call to find out what was happening with the hook up of my tank, others would just leave me on hold indefinitely. Eventually, Amerigas "Supervisors " made me an appointment which never happened two days in a row. If I could give this Company a zero I would they do not deserve a one star. At this point, they still have not serviced me with installation of the tank and I will probably close the account and go elsewhere. Service here sucks!

We had a small propane tank for our single gas fireplace which we rarely used. After not using it for a year or so - we had the tank removed. It took months for the tank to be picked up after the order was placed. I then got a bill for about $150 for removal of the tank. Funny how there is no fee to start service. We grudgingly paid that and were glad to be done with Amerigas. A month or so later - another bill for $160! Another call to Amerigas and they claimed this was for tank rental. So - to have the tank I was not using removed - I am out $300. This is after paying years of bills for propane. Very POOR customer relations. I would not use this company again.

Just had propane delivered yesterday. Cost per gallon was $4.629. 2 weeks ago I had propane delivered to my church which is 5 miles away from a competitor. Cost per gallon was $2.999. How can they justify this discrepancy. They charge a Fuel Recovery Fee of $9.99. ALL competitors in the area do not. They charge $11.99 HazMat Fee. Competitors charge $9.00. Is this legal to overcharge by this amount? Are there no price controls in VA?

The last time we needed propane, it took 2mths before they brought it out, we are on auto fill, they never showed up, we have no heat, it's snowing and I have a child. Do not choose them, they're horrible! This has happened too many times with them now, our stove is also propane so we are without heat because of them and have to spend money we don't have ordering out. We always pay our bill and pay on time but yet they are not reliable or accountable and somehow will try and find a way to charge you for this mistakes!

This company has the worst customer service. You never know when the delivery will come after you order. They give you a timeframe but they never can you the gas in the timeframe they give. By the time you do get gas your tank is on empty. If I could get a truck in my yard right now to remove the tank I would. I would not use this company if don't have to. When you try calling customer service you get an automated voice that then takes you to a customer service representative that knows nothing about the gas delivery drivers. They are from another country. What is wrong with good old customer service nowadays???

I do not know how this company stays in business. They have no idea what they are doing. I have had a billing discrepancy since November 2022 and have called repeatedly to clear up. They keep saying they are adjusting the bill and never do and now they sent me to collections. I only used them because they had the best price for propane at the time. The savings isn’t worth the billing headache I continue to have. Don’t order from them if you know what’s good for you.

I swear no one at this company knows what they are doing as month after month, we were promised they had resolved our payment issue. The check cleared our bank but they misapplied to some other customer's account. It has taken five, yes five months to finally get them to apply the money to our account and write off the late fees. Now we are struggling to get the fuel delivered and back on a delivery schedule. I am searching for alternative companies as this is ridiculous!

Save your time and heat your home with an actual dumpster-fire, as opposed to this dumpster-fire of a company. I called up to order propane and was told I needed to pay a previous balance to release a hold a on my account. Ok, seemed kind of odd as the previous time nothing was mentioned about an overage. So I paid it, and waited. Waited over a week after I was granted expedited status. I call them back, and they NEVER RELEASED THE HOLD. Just charged my card for both the hold and their overpriced propane (easily a dollar more a gallon than anywhere in town.) That was a week ago and I am still waiting.

This company basically tried robbing me of my money. Tried saying the place we rent from doesn't own the propane tanks so we couldn't change from their company. We then later found out the tanks are owned by us and we switched companies. They also stole up to $2000 of prepaid propane that I am now going to court to get back because they just keep trying to sweep it under the rug and keep saying they are going to escalate it to their managers to call me back with their resolution team. I gave them a year and kept reminding them. They kept saying the same thing about escalating to their managers for a resolution and a call. I was told this probably around 10 different times through the year. Guess what.... Never got the call! I now had to file a case for a claims court and am going through the Better Business Bureau for help and to report this situation. In short, DO NOT USE AMERIGAS.

This company is the worst. They don't care how long you go without propane. My sister and brother-in-law are elderly in their '70s. They were supposed to have a delivery February 17th. It is now March 9th and they are still waiting every day.... They keep saying, "You're on the priority list." "You're on the priority list. You're getting it today for sure." I even called and they were very snotty to me because I wasn't an authorized user. And told me I had no right to ask them why the propane wasn't delivered. The thing is she rents the tank from them so she can't even go anywhere else. These people are the worst. I would like to know what we can do about it. Is there utility commission for them? I don't think so because they're privately owned so they just suck. They don't care that my sister who has cancer and her husband who has two hip replacements is sitting with no hot water and no gas to cook with. No heater... Run far away from this company.

I absolutely REGRET switching to Amerigas. They claim to be the BEST propane company out there. I am a new homeowner and have never used propane prior. I choice to switch from Hamilton Propane to Amerigas after receiving an email offer from them due to being a Viasat Satellite Internet user. They kept hounding me to get their tank delivered even though I still had 40% of propane in my current tank.

This company does NOT care about their customers. I have been with them for 4 years, and have wasted days(!!) For an EMERGENCY DELIVERY!!! In the dead of winter and 2 little children in the house, they gave me 24 to 48 hours AFTER the 24 I already waited. This company DOES NOT have ANY good reviews. Look for yourself!

One of the most terrible companies I've ever dealt with. My impression was that AMERIGAS does not care about its customers at all. Well... maybe the "company" does, but its employees sure don't. They lied repeatedly, stole my time, and were undependable. When I finally cut my losses, it took them several months to just come and take their tank. I switched to a local company and couldn't be happier. In fact, I had forgotten about AMERIGAS until a few minutes ago when my new company inadvertently reminded me AGAIN how awful AMERIGAS was. Well... I had a rare few minutes on my hands and decided to write this review. Public be warned: If you have a choice other than Amerigas, grab it!

Evidently AmeriGas has farmed out all of its customer service to a call center in the Philippines. So it doesn't matter which of their phone numbers you call. And they don't seem to know anything. I talked with three different people at this call center and none of them were able to help at all. So although I need propane, and propane was promised to be delivered no later than February 21, Here it is March 6 and no propane.

I ordered propane from Amerigas, the delivery was set for the middle of the day while I was at work. When I returned later that day, I could smell gas. The valve on the tank was left open and the gas leaked out. I called to have a technician come out, which they did in a reasonable amount of time. However, I lost almost all of the propane that was delivered. I have called FIVE times over the course of a month to try and get this issue resolved. Every time, I have to start from the beginning and explain what happened and each time I am told an inspection will be done to identify the issue and a resolution will be determined. Then when I call back to see the progress they have no record of anything! It has been a month and I am no closer to resolving this issue. Find a better propane company!

They've let me run out of propane in the middle of winter. It's below freezing and now I have no heat and hot water. That should be enough information to help you decide whether to use Amerigas or not.

Twice in the last 6 months I have needed propane and it took over a month both times to order propane. I am down to 8 %, ordered my propane Feb 1 and have called every day for the past two weeks to find where my order is. I live in Wyoming, it is winter and I will run out of propane by the end of the weekend. They do not respond.

AmeriGas delivery driver filled the wrong propane tank even though competitor's sign was on the tank. I refused to pay $4.79 per gal when competitor's price was $2.40 per gal. I have called customer service 3 times to get an adjusted invoice and written a letter with a copy of competitor's bill showing their price and still they send same invoice and are now tacking on late fees. This all started in Oct. 2022 and it is now Feb. 2023. I finally have written a letter to 3 company execs (Pres. VP Operations, and VP East Division) with a copy to the Pa. State Attorney General.

It took me 18 hours, at least seven agents, four supervisors, and countless "dropped" calls to "resolve" an issue that wasn't even my fault. I was on balanced billing and autopay and for some reason they stopped doing both even though they always got their money. I was told my payment plan was in place and that they would credit the approx $800 I'd just paid as my first installment of a four month payment plan.

This co has gone DOWNHILL. All customer service is outsourced to Philippines where they laugh at you and give you false info and lie about when they will get your product to you, but they INSIST on taking your $ ahead of delivery. The worst gas co EVER. Don’t use them.

I just moved to Lake Isabella 2 weeks ago. Amerigas being our only option for gas, so far all 3 representatives have lied about them starting my service. I am disabled and a senior citizen who needs gas and heat, they know this and still don't come! And the building is literally right next door to my trailer park. This company is terrible and should be fined for what they are doing to people who depend on them for gas.

Since mid-December when an AmeriGas truck crushed a portion of my driveway I have been on a very frustrating roller coaster ride! First, since I moved into this house in 1992, I have not submitted a complaint. When AmeriGas bought the previous company I stayed with them, I believe that was at least 10 years ago. A contract agreement is required, without it you can't get propane so if your house is heated by propane like mine is you have no choice. I also have a gas stove, hot water heater, dryer. I must approve the contract agreement. This agreement protects the company and can give them a license to be careless with no liability. If they are the kind of company that doesn't look at each case and doesn't care about right and wrong it's a very bad thing for the customer!

Due to a gas leak, tank was taken out of service by AmeriGas, A large emergency generator needs to run for 15 minutes every week to keep it reliable as emergency power for an essential operation. Multiple phone calls and still no response.

I ordered and paid for 100 gal of propane 1/28/2023. They was suppose to deliver on 2/6/2023. I did not get it. We have went through the ice and snow and 20 degree weather. I have called multiple times and still no fuel. Today is 2/9/2023 and still no fuel. This company doesn't care for its customers and my children pay the price. After this winter I will have no more to do with Amerigas and will not recommend them to no one ever. No other person our family should have to go through what me and my family are still going through. P. S. NEVER AMERIGAS!!!!

I ordered propane on 01/31/2023. Was given a delivery window of 02/01/23-02/07/23. Today is 02/09/23 and still no delivery. Called Amerigas as my tanks are at 10%. Was told those dates were just an estimate. Could not tell me when I would get my delivery, it depended on when they were in my area. As I am talking to them and Amerigas truck drives by but according to them they are not in my area. I am so fed up with this company and Regret the day I became their customer.

They are liars and they falsify records. They are cowards for lying to my face over and over again. This company has no ownership or leadership. It seems these losers overseas that lie to us run this company. Never ever ever go through this company. It's a nightmare. Unless you like being treated like ** and lied to go with this company. They are ** people who provide no customer service. Shut this company down. We need to take them to court!!! We need a class action settlement.

I have been under contract with Amerigas for over a year.. They have the most horrible customer service I have ever experienced. You can't call a local office.. Any local number you call will redirect you to a corporate run customer service call center overseas that can't help at all with deliveries or service.. They only placate customers.. I was told If I signed up for auto refill I would never have to worry about propane refills.. This is a lie.. I have had to call every single time I needed a refill and would beg and plead for refills every time I needed one for weeks and weeks.

Ordered expedited 1 day propane on Feb 1, 2023 due to unforeseen circumstances. Nothing but lies and problems from them since!!!! No heat. They don't care about their customers. Never had any problems 'til now but I can see I'm not the only one. Lady hung up on me because I called her out on the lies and ** I've been getting and told for the past few days. Multiple calls and chats and not getting anywhere. She said now I have to wait until Mon because they don't deliver on Sundays, well maybe to get caught up they should start doing it on Sundays. If I have to work Sundays then so should they!!!! Over the lies and ** from them!!!!

To quote many of the other reviews here, “If it were possible to choose 0 stars, we would.” Please believe everything the negative reviews say about this company. I feel like I am simply parroting what everyone else has said, so I will keep this brief. We are at our wit’s end with this company. We are cold, we turned off our heat days ago in order to preserve what propane we may have left (dial shows 0% but we can still turn on stove burners and have hot water). We have brought in a couple of electric space heaters to keep some areas warmer. We placed our order for refill on 1/15. Window for delivery was 1/16 - 1/23. Today is 2/1/23 and still no propane. Night-time temperatures have finally warmed up to double digits, but for several days they were in the single digits. We began calling for information on 1/24.

Read the ConsumerAffairs reviews, and Better business bureau reviews regarding Amerigas. Amerigas is the absolute worst company!!! They speak of advancing their technology, what they really mean is they contracted out their customer service to foreigners that don't care if you have propane to heat your home, dry your clothes, or cook your food with. If I could give a 0 star rating I would. This company will lie about delivery dates, and charge you for services that will never be rendered. We were even assured by their customer service representative that our payment wouldn't be processed as we never received any gas that we could use. Guess what? They processed our payment anyway, which was UNAUTHORIZED, and we received nothing for the payment.

That took my money, but never delivered propane. All they do is lie. I've called 12 times. Call center in India. They should be out sued. I'm cold, we have no heat. We have no hot water. I don't know what to do. Day 13 with no propane.

Once again Amerigas had no trouble charging my card, yet weeks have passed and still I have no fuel. Who knows when it will arrive - definitely not their customer service. They are over a week past their own deadline of when they claimed my fuel would arrive. They closed their Plattsburgh office and have outsourced customer complaints overseas making it impossible to get in touch with anyone from my area. Amerigas offers services that they cannot possibly provide - they should discontinue fleecing people in my region with their $300 'expedition' right away. They do not have the capability to service this - I have paid it before and it does nothing.

Placed an order on January 11th and paid upfront $530.. They gave me a window of 1/12 to 1/18… It is now the 29th.. I have called 5 times and even given to the resolution center.. What a joke.. They assure you it’s coming.. Right!!! No follow up from them. Nothing, down to 10%… Need propane for heat, cooking and hot water, basically to survive.. We are senior citizens… We live in an area where there is snow and I see other propane companies deliver in the snow, will be switching in the spring.. If you're accepting my money and giving a delivery date but not following through that is fraud.. I will be going to the utilities commission next week and filling a complaint! Oh by they way every time I go on their website to update my tank percentage someone has changed it to 76%. This is very suspicious!

I have been trying to order a Propane Tank for them since last year. You can not talk directly to a Sales Rep. EVERY single phone number you find on the Internet takes you to their "Customer Experience" Group. This is a Call Center consisting of people talking in broken English with a script that they are reading from. I could never ever get a price from them. They tell you that once the tank is installed by Amerigas, they will give me the price. Huh? Then I ask, ok, when will the tank be installed? Answer, we dont know, we currently dont have any tanks. Another time they gave me purchase prices on used tanks. Another time, they said the tank was scheduled to be installed "Next week". When I said what is the cost of the tank that is being installed, they said "We don't know, because we have no tanks". I will Never Ever call this company again, and I will let all my customers at my own company know to stay away. They should not be in business.

I ordered propane and paid for it on Jan. 4th, 2023...they said it would be delivered between Jan. 5th and Jan. 11th we were at 8%. On Jan. 12th we still had heard nothing. The temperature was in the single digits at night and our tank was now less than 5%. They told us they were sorry and we would be put on "priority". We were patient however on Jan 17th we still had not heard anything and a major snowstorm settled in. We had propane still and would not expect a truck in that weather so we waited.

Amerigas services the location we rent. Our regulator went out on the tank 5 days ago and unfortunately it’s used for heat. The weather drops to 12 degrees at night and I have children and animals to worry about. We have called every day for someone to come fix the regulator so we can have heat and hot water and we are still waiting. Every time I call I’m put on infinite hold, last one lasting over a half hour from a supervisor. Still nothing. This is a health hazard at the very least.

I started service with Amerigas in October 2022, paid $562.92 for a full tank of gas that leaked out two weeks later. After calling Amerigas several times, to have them conduct a leak check and fill the tank, they schedule someone to come but no one ever showed, this no show happened for 30 days to the point that I had to pay to fix my own tank through another company. Amerigas finally called me on January 7, 2023 to schedule a service check for the leak, I informed them that I have someone coming out that afternoon to fix it. They insist that their person should still come out and take a look. I wasn't at home and saw Amerigas truck pulled up my driveway and filled my tank and charged me $781.61.

After 14 years of service $225 tank rental and about $4.00 a gallon. Asked to pick up 500 gal tank with 15% remaining, they weaseled out on that, claiming less than 5%, which then they do not have to reimburse you. I am glad to be rid of this company. They still owe me! Beware!

If there were only zero stars to give. This is the worst customer service experience I’ve ever had, to the point that I really wonder if Amerigas is even a legitimate company. I am on automatic delivery and automatic payment, yet my propane has been at zero percent for 10 days. I have not had a propane refill since March of 2022 and now have zero. Their customer service does nothing, except say will "email and escalate". I have been told the exact same thing by every person I have spoken to for a week now, and they literally do nothing. It is like talking to a wall. I have called every day, with the promise of, the delivery is on its way, and nothing. The most horrible customer service as they have the power to do nothing.

AmeriGas is the worst propane service company I’ve seen! They have no local office and never answer the toll free number. I’m down to 5 percent in my tank which heats my home. I’m on the automatic refill plan and my account states an order was placed 12/30/22. It is now 1/21/23 and still no propane. I’ve attempted to call them, was only able to use their online chat to beg for propane delivery before I run out only to be told they could not give me a specific date for the delivery only that it would be “ expedited “ which means nothing. They should not be allowed to provide service for areas where they have no local offices and obviously cannot provide service for. Do Not use AmeriGas!

My parents are in their 80's and they have been waiting for propane gas since December 19th. Nobody is showing up. My mom calls and they say 24 hours. Then nobody shows. Then they said she received gas on the 29th and she didn't. Somebody keyed that under her profile. You cannot get answers. Today we finally found out they have no delivery people and can't tell us when she will get it. Their tank is on 0. She owns her tank so I am hoping to get another company to deliver. Just do not use them. I cannot even get corporate to call me. Villa Rica, Ga.

I experienced a gas leak from tank owned by Amerigas. Reported the leak and was told no leak x2 months. After I lost all the gas from tank (400 gallons) the company admitted there was a leak. I was promised reimbursement for lost gas. I have called 20 times in 6 months - the central call center takes a message but no one calls back to resolve the issue. There is no local office only a central call center. There is no one in charge. I filed a claim with Better Business Bureau and I am awaiting resolution.

I have been with Amerigas for almost 2 years now. Never had a problem until just recently. I live in an area where I have multiple options, but it was the tank on the rental property when I moved in. When I signed up, I was on automatic delivery. I received a full fill on 11/16 of 196 gallons, and today Jan. 12, 2023 only 56 days later I am at 0%. I am not a will call customer, I am on automatic delivery. I woke up to a house that was 46 degrees on the inside. My stove wouldn't light, no hot water, and guess what no propane.

I have been with AmeriGas for years before they were bought out by UGI. I used to be able to call the local number and I would speak with the same lady every time. She could handle the deliveries, get in touch with drivers, make sure the account is up to date, etc. Now I call an '800' number and speak with someone that is reading off a script. We ordered propane and like always there is a week time span, which was expected. 2 weeks go by and no delivery. I messaged an online person and they said that they were behind deliveries due to lack of drivers. Okay fine. Another week goes by and I contact them through messaging. They said the delivery is tomorrow.

I have had the same problem with delivery that the other reviewers had. I live in Bella Vista, AR and have been waiting 17 days for propane delivery. We call every day and are told that it will be delivered that day and that we have been upgraded to priority status. Everyone should call their Attorney General's office for your state. They will hold them accountable. We ordered propane back on Dec. 27th, 2022. It is now Jan.12, 2023. They should have a criminal case brought against them.

JANUARY 2023 UPDATE: Still sending bills saying I owe almost $300. I already paid the $180 for set up when the person finally showed up. I have emailed and called with no one giving me a straight answer and today received mail for a debt collector requesting the amount I've been trying to get straightened out since our service began.

I’m reading the reviews and we are having the same issues. We have been out of propane since January 2 I call every day so does my boyfriend and each day we are told propane will be delivered that day. Seven days later no propane, no heat, no way to cook, no hot water. I don’t know how this company gets away with doing this. It’s unreal. I’ve been sick, my daughter is sick. We have paid our bill in full hundreds of dollars. We were told somebody had to be home for the propane to be delivered so that’s a whole week I’ve been out of work and still we have no propane.

I totally agree with you Gigi. I have been a customer with AmeriGas for two years. I am on automatic delivery. Was sent a text message stating delivery would be on 12/23/2022. It is now Jan 7th and no delivery. Now I am out of propane and like you have no heat or hot water. I have made over six calls and as of 9 pm Saturday the 7th still NO PROPANE. I am currently looking for another company that does not lie to their customers. If my pipes freeze, I plan on letting the company aware of that and they should pay the repairs. Because now I will have a higher bill due to a full 500-gallon tank being filled. I plan on calling the company on Monday and letting them know how frustrating and inconvenient it was for me. I had to cancel appointment to be available for nothing. This company doesn't deserve the one star that I gave it. Loyal customers deserve better treatment if you want to keep them.

What word would you describe as worse than HORRIBLE? Horrendous, lousy, awful....Well if you can think of a word, that would be the word to use to describe the customer service provided by AmeriGas Propane company. If there was a way to give a NEGATIVE STAR, that is how I would rate their service. We are a first time customer and have not yet received the service we were told that we would receive. And already, we want to cease our services with AmeriGas. We are new on a property that uses propane.

Don't call for service. If you have to use them (renting)... Set your account up and then do everything else on the website. We called and set up our account, but after all, was said and done, credit check, etc. we let them know our tank was at 20% and we needed fuel asap. No delivery was scheduled and we ran out. Spent Christmas and New Year's without heat, hot water, or gas to cook in our home. Not showering or cooking and huddling near space heaters is not a great way to celebrate the holidays, or spend any week. :( Because we ran out of propane we had to get a safety check which was $190 on top of the inconvenience of how we spent our holiday. John, the safety check tech was fantastic and deserves 5 stars for his service. I will make sure we don't have Amerigas when we purchase a home this spring.

The worst company to deal with. I paid my gas delivery on December 20th $500 and today is Jan 6th and I still don't have my delivery. Called many times, they say my tank has 38% and I have only 12%. Yesterday I called again and after 30 mins waiting they said my delivery was going to be done today. Today I receive a text saying the driver could not find my house so they did not do my delivery. I just called and they said my tank is showing 58%. How the hell it went from 38% to 58% overnight without a delivery? They said also the delivery will be in 24-48 hours... They are just unbelievable. Terrible in customer service and they don't care about us. If I run out of this this weekend I will sue them. AmeriGas Corporate should make changes and make customer happy..

My 78 year old sister who has Parkinson's owns the property where the propane tank is located; that is Pine Mountain Club, CA. where night time temperatures are often below freezing in winter. My sister has been purchasing propane from Amerigas for about 2 years. She is on an AUTOMATIC FILL program. On December 6th I examined the tank and discovered that it was empty. The propane furnace that heats the house and the hot water heater both shut off. We called Amerigas Customer Service and their representative apologized for their mistake. No explanation why they didn't automatically re-fill the tank. We were assured by the CSR that she would create an EMERGENCY ticket to get the tank filled. We never heard from Amerigas why the automatic fill didn't happen. We never received ANY response from Amerigas. A second telephone call was made to determine when the propane would be delivered. We were told December 8th.

I have recently found that 1 of my 2 tanks has rusted over. I wrote to their contact email address. They did reply with a day or two that they would notify my local office to contact me and discuss a solution. When nobody contacted me, I wrote to them 2 more times, approximately weekly, and told them that I hadn't heard from anyone. I wrote today for a fourth time, telling them how angry I am. I don't know if I will hear back.

Amerigas will not refill my propane tank after weeks of requests and many phone calls. I have been calling them daily now and each customer service representative tells me something different. It's so COLD and we are suffering. Amerigas seems like a scam company or definitely something seriously wrong with their Company Service systems. I have just read many similar customer experiences. The appropriate Government agency should take action. This is a terrible problem.