AmeriGas Reviews

Worst Customer Service Ever!!!! They make promises that they will escalate things, call you back, or deliver during a certain window and they don’t follow through with any of them!! They intentionally wait until you run out of propane so they can charge you a fee to check the gas lines because the tank is now empty. They do not call back, half the time they don’t answer the phone and good luck getting propane delivered in a 2 week period!!! Terrible company to do business with!!!! They don’t care!!!!

I have been trying for over 3 months to close my account. I've been charged for things I never should have been charged...numerous phone calls have not resolved the issues. When they issue credit for one bogus charge, they add another one. The local store will not accept walk in customers. I drove 40 miles trying to resolve the problem in person. AVOID THIS COMPANY LIKE THE PLAGUE. I would rate them even lower if possible.

On January 16, 2022, I contacted Amerigas to address what smelled like propane. I mentioned that it might be emanating from the tank regulator. The service technician visited and said that there was no leak per his test. Following the emergency call, the smell of propane persisted. Additionally, our tank continued to empty at a rate of 10% each day, even though the thermostat was set to 55 degrees or lower. In addition to the smell of propane, the tanks leaking at an inordinate rate was an indication that the tanks were indeed leaking propane.

I have spent hours on the phone with them trying to get my missed technician appointment rectified. They missed it and never called. I called the next day and after 40 minutes was promised someone would come out that day. NOTHING! Now on day 3 of calling trying to get someone out. Absolutely Horrible company. I will be looking for another company. DO NOT USE THEM!

I have had the worst experience as a new customer. I needed propane gas and set up my account, paid the monies required and was given a delivery date only to given the runaround, not know what the technician's report was when he did the inspection, have to spend hours calling in for service, constantly getting transferred to other departments, given wrong information as to why my delivery was not made, and have to wait for 20-30 minutes between transfers each time I called. After 5 attempts, I am done and will no longer be a customer of Amerigas. If they want satisfied customers they need to train their staff on customer service, get their communication loop fixed, enhance their process of finding out what the technicians told the customer, hire more staff to handle the demand so that customers are not waiting sooo long to be serviced, etc.

I rarely write reviews but my experience with this company was so bad that I felt compelled to. I have never been so dissatisfied with the level of service I have received. From beginning to end, the experience with them was horrible. Let me share some details. 1) Techs that don't show up at all for their appt. 2) Tech lies and says they came when they did not. 3) Phone rep is so rude that it left me with my mouth open. 4) Misplaced our tank then charged us $1,000 to move it, even though the misplacement was of no fault of our own. 5) Charged incorrectly for something months before our tank was even installed, then received late fees for 4 months.

Purchased a home w/ existing Amerigas 500 gal tank. As a retired business owner, service is everything. Never was informed how to get free tank rent. Delivery drivers none were respectful of our property. Never was informed fee to remove tank. Errors on bills also. Not willing to correct their errors, just collect more $$$$ & more $$$$.

Horrible service! I have been waiting weeks to get someone out to set up new service. I cannot get anyone on the phone that seems to know what they are doing. I have called several time and get people from other countries that you cannot understand because of a language barrier. I'm sitting on hold with them right now and the guy I'm talking to seems really lost and confused as to what to do.

I paid $99 to turn on my services when I first became a customer 3 years ago. Have had awful customer service experiences. They would constantly "estimate" my meter and then charge me an outrageous price whenever they would "read" my meter, my bill was always wrong. I would have to call and complain. Then they would want to charge me to have someone come out and properly read my meter. I had to constantly take pictures of my meter in order for them to charge me correctly. When I finally sold my house, they wanted to charge me $99 to lock my meter. What a rip off and crappy company to be forced to use.

Closed account due to sale of home. Found out no physical offices anymore. All close out instructions for us and new buyers over the phone. Was told they would read meter, refund us at last purchase price and charge new owner at going rate and that new owner needed to set up account ASAP. Called on refund, 2 months later, and was told that they don't do that. Called previously and was told 49% left in 100 gal tank and to expect refund within 30 days. Cant talk to supervisor and his idea of a settlement was $75 credit. My math tells me 10% of what's owed me. Unethical and difficult to work with, no physical presence. Run to local propane supplier with office!!!

We received a bill for 2 back to back months of a fillup of 130 gal. We use about 65 gallons each month in the winter. I tried to tell their supervisor that there is no way we used 130 gal in one month. I was informed that I requested the fill when I actually only ordered online once. I did not get a copy of the bill left at my tank. She said that there was a copy with her office. No way. I have never had a fillup two months in a row. I do not recommend this company.

AmeriGas is so unethical. I always had to negotiate fuel price! I stopped their service and changed to an honest company named Hunt Propane. AmeriGas charged me $149 to pick up. Tank. They were suppose to refund me money from the tank rental agreement and have not received any refund.

Amerigas is a horrible company. Hiked my prices over a dollar per gallon over current local market price with no notice. When I tried to talk to someone about it I get sent to a snippy VA in the Philippines, nice one AmeriGas. When I finally got to someone to talk about it they said they would file a ticket with billing and be back in touch. Well they got back in touch with nothing but a late fee. These people are criminals and I will never use them again.

After purchasing a rental house, AmeriGas was the company that had been used for propane so I continued with that service. I had 2 deliveries over the course of a few months and each time was a nightmare. The customer service phone is a complete joke. It takes a good 10 minutes to wade through the menus to get to an agent. When I finally did, I could barely understand them. They are obviously out of the U.S. and are not English speaking. The last time I ordered, they said it would take 7 to 10 days. After 17 days, I still did not have the propane and it ran out. The house was not occupied at the time and I was afraid my pipes would freeze but that didn't seem to matter to them. They told me multiple times that they would communicate with me as to when the delivery would be made but not once did they ever communicate with me without me calling. In conclusion, I will never use this company again if I have any choice.

Long time clients, logged in to account, can find pricing per gallon. When on website not logged in filled out information to get current price for my address and county, received two prices one for new and one for refill. Went to my account and order the propane gas I needed for my home, put promotion code and was surprised to see that the price was $1.01 higher than was quoted. I have notice this happens every time. They increase and you are stuck with their lies.

I am a customer on auto fill and I ran out of propane and wanted to charge extra for a delivery before 10 day. I wouldn’t recommend using their service…. I originally had G&K. They were awesome. Once AmeriGas took over it went downhill!

I placed an order on 2/14 when my tanks were at 40%. Amerigas provided a delivery window of 2/16-2/22. The delivery window came and went with no delivery. I called on 2/23 and the call center said delivery would be that day. As it got later, I called back and they said delivery would be 2/24. On 2/24, the first time I called, they said delivery was scheduled for that day. Second time I called, they said it was now scheduled for 2/25. I was now down to 7% but figured as long as they delivered on 2/25, no problem. On 2/25, I called at 9:30am and I was told I was #15 on emergency delivery list and they were currently on delivery #5.

After purchasing a cabin the TN Smokies at the end of summer 21, I set up an account with AmeriGas and months later requested a delivery - initially I didn't want to be on auto delivery because I didn't necessarily trust their process. I never received an invoice but as time went on, I had need for another delivery and called to request one. At that time, I learned from CS that their records showed that I had terminated my account which I explained was incorrect because I had already received a delivery and was asking for another. So I assumed that everything was corrected but not the case!

I will be changing companies as soon as I can buy a tank. Amerigas is horrible, I spend 20 minutes on hold just waiting to speak with someone only to get someone that sounds like they're talking to me from a crowded place. She couldn't even hear me talking so instead of transferring me she hangs up. I spend another 20 minutes waiting to talk to someone else. I finally get connected to set up a payment plan. I had made a payment 10 days before this call, I was told that payment won't apply to the current payment plan and I had to make a payment today in order to avoid fees. I didn't have my wallet with me and was told I had to call back by the end of the day with the payment.

Amerigas made appointments Feb 4th, 10th, 16th, 16, and missed every appointment and didn't have the decency to even call. Now each time after getting with their customer engagement department they made one more last chance Feb 17th so I call that morning. I was told that I wasn't on schedule again. The problem now is that I started with 60% gas now I'm in the red empty praying to God for warm weather because I can't get another company until the 23 of Feb and it's suppose to rain every day next week so my my family will have to suffer because of Amerigas incompetence and negligence.

I was really hopeful when I begin to Any propane company out there is better than this one do business with AmeriGas. Over the last three years of doing business with them, As long as I notified them when my tank was 50% full, it never mattered to me how long they took. I’m a good customer… My wife and kids love the fireplace :-). We spend about $3500 a year with them.

We are over a week out from when we were supposed to have propane delivered. My father is in advanced age and we are constantly being lied to about when delivery will occur if at all never told the same story. It is very apparent that there is a lack of empathy or concern on their part and they do not care!

I am a postmaster at a rural post office. We are contracted with Amerigas for propane delivery--this is a "national account," which makes little difference because they still suck, even with government customers. When our post office was destroyed in a natural disaster, our ancient propane tank actually floated away in a flood. That's neither here nor there, but in the stages of reconstruction, it was a goat rope to get Amerigas to come out to reset the tank. I literally spent hours on the phone, getting redirected and negotiating phone tree after phone tree, only to speak to some foreign person that barely knew English. Finally, FINALLY we got service, but it took months.

Amerigas received my money and never delivered the gas. I received a text stating a delivery was made, never was, and it was for the wrong amount that I ordered. I made a dozen phone calls and chatted online. Each time I stated that I have not received a delivery. After 1 month, the last phone call I made, they said they would process a refund. That took several days. On the next day, a driver called and said they were on the way for delivery. I told them don’t bother. I have read about several in my area stating the same circumstance. I highly recommend not doing business with Amerigas.

We have been an Amerigas customer for about 9 years. It's the first time this winter that we ran out of propane completely, although we are on auto delivery. We ran out on Monday night, called Tuesday morning to let them know. They said we were already scheduled to get the delivery Wednesday. That was the first lie. We kept calling every day multiple times about the status of the delivery to always get a different answer, different lie until 5 days later, when my wife posted on social media about our experience, and the township's deputy mayor got involved and they started to make calls on our behalf. They delivered it Saturday night at 9PM.

This is the second time they've let my tank run out. They've spent the last five days telling me every day that it would be delivered with 100% guaranteed that day. Once again because of their incompetence I am without heat, hot water, and even the stove. Customer support is useless. I can't talk to anyone who knows anything. I've started pricing wood burning stoves and electric appliances just to get rid of these useless people.

This company is a joke. I am held hostage by the fact that I have their tank buried in my yard. I ordered propane in January and they promised delivery by Feb 2. I’m still waiting and it’s Feb 11! I’ve called their useless call center four times and speak to people in another country who have no idea what is going on. Yesterday I was told the truck was on the way and I was 7th on the list… I stayed home and no gas was delivered…again! Someone needs to initiate a class action lawsuit against AmeriGas! They charge me an annual tank change if I don’t use enough gas…but then they won’t deliver it! They will charge me to dig up the tank so I can’t change to another company. This is criminal!

Has a site survey for propane scheduled for Feb 9th between 12-1600. Wasted half my day waiting, no one showed up, no one called. I contacted customer service and they didn’t seem to care at all. They didn’t attempt to make any amends for the situation and left me with no information.

AmeriGas customer service is terrible. In fact, their terrible performance is almost criminal. I have been without heat to my home for the past five days because after a delivery the LP tank was not pressurized correctly. I have spent more than 1.5 hours per day trying to get a service call back to my house. This effort is frustrated by their horrible automatic call handling system and various departments that take calls. I get bounced around with no resolution.

Today is February 7, 2022 and I called at 9:15am PST. As I'm writing this, I have been on hold for 17:07, I was placed on hold by Tiana when after I explained why I'm calling, said "Let me check with customer service and get back to you". First, is there a difference between Amerigas customer service and customer experience advocate? Because truth to tell, neither one understands what either of those term seem to mean. So far Tiana has yet to come back on the line to update me on what is going on. This is yet another example of the type of service/advocacy we've received from Amerigas Customer Service/Advocate personnel.

Informed gas would be delivered 2/4. It wasn’t. They came 2/2 without any notification, during a blizzard, and did not deliver due to the blizzard. No call so that we could devise a way to get the drive plowed. Nothing. We do not live on premises - over 500 miles away, actually. They then rescheduled the delivery on or before 7-10 days later with no way to contact them to determine when they would actually attempt delivery next. They refuse to give us any notice or any indication regarding timing of delivery. They require freshly plowed driveway. To the tanks. Impossible to do so or even hire someone to do so without any warning, as the weather here is unpredictable, very cold, and very snowy.

I requested a refill 10 days ago. Paid when I ordered. Had a window of Jan 27-Feb 3. We had a winter storm which delayed them on the 3rd. This morning on the 4th I was on route for today. I tell the chat agent. For the 3 pre day we are almost out. 3 pm chat again. Not on for today on for the 5th. We are almost out. I’m sorry we are not taking expedited orders. It’s not it’s been over a week. I have less that 20 gallons. Will they for sure be here tomorrow. Cannot promise that. Things change. WTF. I’m sorry but this is ridiculous. Some home I still have heat and hot water at the moment although the tank it not registering any in it. To say I’m I’m over this company is an understatement.

My wife and I recently bought a home in Jacksonville, FL. The previous owner could not recall nor provide documentation indicating whether he or Amerigas owned the 120Gal tank buried under his driveway. I called Amerigas and three different "Customer Experience Advocates" verbally indicated that the tank was customer owned. When I asked if they would provide an email indicating the tank was customer owned or at least that Amerigas did NOT own the tank, Amerigas representatives refused. No other Gas company will provide gas line service or propane because of this. I find it ironic and disturbing that Amerigas will not back up their statements in writing. A sure sign this company could not care less for their customers beyond the economic value they derive from them.

I can’t believe I’m going through the same nightmare 25 years later with the same company. Years ago I had a company owned tank and called for a fill up at 30%, then 20, then 10 finally when it was down to 5 percent. I called and they said they were going to charge me $50.00 because my tank level was so low! I hooked a chain to their tank and drag it out of the way and bought my own and switched companies.

I purchased a small cylinder of Amerigas propane at a local store. It turned out to have a leaky valve. The local retailer couldn't take it back and Amerigas claimed they weren't responsible for the tank. Fifty bucks, down the proverbial drain. The local retailer will get reviewed when I'm done here. It will be unflattering, I assure you.

Amerigas had been my propane fuel supplier for almost ten years before this recent experience. The company has changed its customer service policies. They now allow their representatives to lie to the customer in the hopes that they can forestall legal action or prevent customers quitting and going with another propane provider. Amerigas has among the lowest price fuel in my region. The problem is they cannot deliver it in accordance with the agreements, the timeline information they provide on their online fuel delivery web portal or in consideration of the changing needs of its customers, which can occur abruptly due to cold temperatures.

I have been waiting for a gas delivery for 10 days now. Each day I was told that I will get it that day. Today, day 10 I was told that I am not even on the route list and if I wanted to get it delivered in the next 48 hours I would have to pay $300. I have been out of gas for 10 days now at 27 degrees, no hot water or stove top. I asked right away if I needed to stay at the hotel or with family but was assured that the delivery will happen on time. I have called 20 times in the past 10 days and each time it's a different person and a different story.

I have been with AmeriGas for several years now. I always have to call them to try and get a better per gallon rate as they are usually the highest. Typically they will work with me when I call, but no longer. My neighbor who uses a different company, just paid 45 cents less per gallon than they are quoting me, and last time he paid 60 cents less per gallon. They refuse to negotiate now. So yesterday I asked to be transferred because I want to cancel service with them. I was put on hold three times and then hung up on at 5pm. So I called back the next day (this morning) and they hear me fine until I say I want to cancel, then they claim they cannot hear me well!

The worst company and customer service. They didn’t deliver the propane within a week. On the delivery date (after 8 days from my order) I called them 3 times and explain if I’m not gonna get delivery today I’ll be out of propane with 0 degrees temperature. 3 different reps are sure that my delivery will happen today. Around 4 pm I called 4th time and asked for a manager. The manager told me that I’m not on the list of deliveries today and on my questions about the previous 3 reps she said: “that they told you what you need to hear“. Now I’m sitting with no heat or hot water and it’s the second time this company did to me…

This is the worst company who could care less about you. I signed up for autofill when we bought our home in July and our propane went out mid January. They don't have the correct reading on our tank. I have young kids at home and it has been -20 and negative temps during the day and I still dont have propane/heat. I've waited on the phone for over and hour to talk to someone. I am going to switch to a company who cares about the safety of their customers and Amerigas clearly does not.

I have been a customer of Amerigas for 25 years or so. For most of that time the customer service and equipment service was great and they delivered on time when I needed it. Last couple of years something profoundly different has emerged that motivates me to write this review. They used to be a friendly, local office-based business where I was able to speak directly to customer service agents and they were empowered to do what I needed to get the delivery or service I needed scheduled. That has changed to what is now a company that has centralized all their customer interactions to the great detriment of their customers.

AmeriGas sent my account to a collection agency despite the fact that I closed the account and sold the home. My title company also notified Amerigas. It took me months to clear this up, and in the end they insisted that I pay FIVE CENTS that was past due. FIVE CENTS. If they thought my account was past due, couldn't they send an email or make a phone call? Perhaps send an actual bill?

Highway robbery. They don't do what they say they are going to do and when they screw up they find a way to get even more money out of you to right their wrong. So glad I am moving to where we will have natural gas from now on.

Amerigas has absolutely TERRIBLE customer service. We had recently moved from FL to PA. I called customer service and was told I would not have a bill for the coming year and we didn't owe anything and to contact the buyers of our old home to have them establish service. Two weeks later I received a bill. Multiple calls to customer service told me I owed different amounts and the people couldn't help me. I finally asked for a supervisor. Instead of a supervisor I received a telephone survey instead (in which I gave them terrible scores) and when it was done the call hung up. When I called back I received their "Our offices are closed" recording. I doubt if I'd recommend to my worst enemy to use Amerigas.

Scheduled a delivery for Friday and they told me they needed me to be home to do a leak test, so I scheduled a day off work. Got a phone call from the service tech on Thursday saying he was at my house and just filled my tank and wanted to know if I was home. No, that's why I scheduled for Friday. He said since I wasn't home he couldn't do the leak test or turn my gas back on. That was last night when it was 16 degrees, and propane heats my house and water. I told him I'd leave work and be there in an hour and he said "no I ain't doing that." Called support and they have no concern at all. Tell me they'll schedule a tech to come back and unlock the tank almost 2 weeks later. End up talking to an "advocate" who says she is sending someone out the next day (day they were originally supposed to come).

Had a gas week two weeks ago. Been waiting since to have repaired. Begged customer service in 5 phone calls. Each time promises made to escalate a service call. Next available service is three weeks from the first reported leak. They don’t give a damn about a valued customer not having gas to cook. I have spent hours on hold on their customer service line. Customer service reps are nice but not empowered to escalate issues. Their customer service line provides ability to rate the call after the csr hangs up. Last call the “supervisor” left the line on so I could not leave a rating. It’s been an unbelievable experience. Now researching other companies to install a new tank.

It is very disappointing that they exist as a company. Customer service has no idea what is going on. Every time you call you get a different answer than they put you on hold and disconnect you. AmeriGas doesn't care about you because you have no options and you have to deal with them. This company should me investigated and closed.

DO NOT HAVE THESE PEOPLE DELIVER PROPANE FOR YOU EVER! This is by far the worst company I have ever dealt with. You can't call the local office with delivery issues. You can't even understand the folks answering at the call center nor have a good phone connection ever. Then they hang up on you! I will NEVER use this company ever again!! RUN FAR AWAY if you are looking for propane delivery services!!

I let my gas tank reach 0%, since I'm new to using gas for heat. My wife called Amerigas to get it refilled, and they said they can refill in 10 days. During this 10 days, the high is in the 40s, and the low is as low as 17 and below freezing every day. This is unsafe temperatures for a family with kids, and unsafe for the pipes in the house. For this reason, my wife pleaded with them to expedite the process, and they hung up on her. Then she called back, and they hung up again. Then I called at around 1pm, and they said they could expedite it within 24 hours for $300 and $200 for 72 hours.

Called and got a propane fill scheduled, got a email and text to confirm. After no show, called 3x & each time we called to see why they didn't come they said we never called!!! How are you still a company?

Before Amerigas was, my company went from Jett Gas to Energy Propane to Amerigas. We've been with them for 40 years. Today that has ended. We are concluding business with Amerigas due to the lack of customer satisfaction and service. They are charging for "at will" calls and have become very expensive. Do your homework, don't call any company until you know what you've got.

If you just got an account with this terrible company or are thinking about it, I am going to warn you that your troubles are just beginning. You cannot go to a local storefront/office because of Covid. That's a convenient excuse to keep customers out of their face. If you try to call the local office, you are forwarded to their customer service and you will get nowhere. They will not give you any information about the company or how to reach the next level of management. If you want to get information on what the process is to close your account without penalty, you can't get that either. However, with penalty of $150, you can close it and lose all the propane in your tank. Do not do business with this company if you do not already have one of their tanks.

RUN away, I thought this WAS a Great company but after being with them from 3 years.. first let me tell you why we went to them 3 year ago. The propane company that had the account when we bought this home was refusing to upgrade the tank size to a 500 gal. When they picked up the tank they claimed that there was less gas in tank than actual and so wasn't going to refund the correct amount for unused gas. Thank god I took a picture of the gauge before it was picked up. Anyways AmeriGas saved us, they had a actual person answering phones off hours. We were able to order and get account setup on a weekend. Super smooth for everything. But 2 years ago, we were running through propane faster than normal.. actual went out totally. They discover a pin hole leak on the control value of the hot water tank.

Talk to 15 different people to get propane. Not one could figure out how to get me my propane. It's been 15 days since I order and they keep telling me I missed delivery. I keep calling. Still no propane. This company lies and cheats so if you want to be treated horrible and never get your delivery this company should be the one. I am so tired of trying to get delivery. Warning bad bad company. Go to different one.

Let me start by saying my account is and has been in good standing with Amerigas for the last 5 years. There is nothing preventing my delivery physically like a gate or someone not being home as I work from home. There are also no severe weather issues preventing my delivery in the area. I am very disappointed with the service and delivery process. I placed my order when my tank was at 30% and thought we would have enough propane to last until the delivery which I confirmed with a representative would be 12/31/21. Unfortunately it was delayed; even though I received a text notification on the morning of the 31st stating my order was being prepared for delivery.

This company overcharges! I requested a delivery in Nov to take advantage of a 25 cent off every gallon coupon the coupon had to be used before the 30th. Driver showed up on Nov 17th and corrected the volume to 60%. My order summary online showed the coupon code and price per gallon on order and driver's ticket showed 4.41 a gallon. While my order summary was up I received an email from Amerigas, they raised the price back up to 4.66. I called in and was on hold an hour and 16 minutes. The lady told me that my coupon didn't apply although it showed it applied on my order. She finally assured me she'd correct it. I asked to be put on delivery to save a little money as they charge if you call in and request a delivery.

I purchased a tank from Amerigas in 2019 and overpaid by $1.26. After more than a year of trying to have my money refunded, I turned the matter over to the authorities. After previously agreeing that I was owed this credit balance and promising to pay me, after the authorities got involved, I believe that Amerigas then made up a story how this $1.26 was a difference I owed somehow related to a prior balance on my account some months before the tank purchase. Today (2022) I received a bill from them showing "new charges" of - you guessed it - $1.26. It's amazing that the $1.26 just happens to be the difference between the amount I paid for the tank ($1075) and the amount that I should have paid for it ($1073.74).

RATING = WORST COMPANY EVER! Since Amerigas has taken over this company we have had nothing but problems! Always problems with deliveries. NOW, The latest problem is a payment made 27 days ago has still not been credited to my account even after 5 phone calls and sending them proof of payment. The last person I spoke to on Dec 27th guaranteed me the payment was being processed and would reflect on my account within 48 hours and that her supervisor would return my call within 24 hours. It is now Jan 2nd and I never received a call from the supervisor and the payment still has not been credited to my account. BUYERS BEWARE!!!

DO NOT USE THIS COMPANY! We are new customers to Amerigas (September 2021), but every experience on the phone with them has been a repeat runaround. On Dec 16 we called to get our tank refilled (since we were down to about 25%), and were told that it would be refilled between Dec 17 and Dec 23. This seemed reasonable. However, we were getting really low, so we called the company to make sure they would be here as promised. We were assured that they would arrive by end of the day on Dec 23. It is now mid afternoon on Christmas Eve, and no Amerigas refill yet. This spring we will definitely find a new propane supplier!

If you are a first time customer, they do not warn you that your first delivery is just an inspection, not an actual delivery, so plan ahead! We let our tank get down to about 25% before each refill which works great with other companies. Not this one! They let us get down to a dangerously low amount before they came out. And that’s with me calling several times a day trying to get someone back out to us. Seriously, choose a different company! We will!

I have been sitting in a cold house for 2 full days. Each day AmeriGas customer service has assured me that they would be there by the end of business day with my emergency gas delivery. Now again after the 2nd full day they tell me they have "run out of gas." This company is not dependable or reliable. If you have half a tank of gas and you can wait you could get a better rate sometimes through them but if you need reliable service that you could count on this is not your company. A local company would be much better. The worst thing about this experience is that the nice people in customer service have you convinced each time that your problem is solved.. Nothing however happens the way they believe it does. They do not have any direct contact with the delivery people.

After consistently paying my bills to Amerigas for the past 9 years, I am left without any heat in northern New England. They abolished their service department in Oct and as far as I am aware, I was not notified. It is now below freezing in northern NH and I am left without heat hoping my pipes don't freeze. Their answer when I called, go on line to find a plumber - I think we all know what that is like these days - it's rare for a call back. Thanks sleazy Amerigas, can't wait to get rid of you in the spring. Unbelievable and irresponsible. Do not use their services.

Amerigas is a horrible company! My husband called multiple times over 12 months and no one ever answered the phone. Good thing we can also heat our house with our wood stove, or we would have been without heat for months. Once they finally answered, we were so angry we cancelled our service. We had to call multiple times over 6 weeks to get them to come pick up their empty tank, and finally reached the point where we told them if they didn't come get it right away we would speak to our lawyer about how to charge them a storage fee for keeping it on our private property. They came and got it three days later. Then a month after that they sent us a bill. They charged us to come get their tank!!!! Seriously?!!? Worst customer service EVER, and bogus fees! This company is just looking to rip people off. Do NOT do business with them.

I ordered Amerigas over 2 months to be delivered to my home. After constant calling they finally delivered an empty tank and unhooked the working tanks that I had and was using to stay warm! I called for 3 days after them promising they would be here to only find they still didn’t show and left me without any heat!!!! So furious with this company.

Since being bought, Amerigas customer service has disappeared. The local office is gone and replaced by a centralized call center - not an unusual business model. However, Amerigas cannot seem to get it to function. First, the phone system is unusable - the customer service folks break up and are garbled. Second, they seem unable to do anything - when one falls below 20% in NH in the winter, it’s no joke. The inability to get a delivery is not just frustrating - it’s dangerous. I have had to call dozens of times with no satisfaction. This went on all last winter and I thought they might fix their systems for this winter - all the same problems! How did I get a delivery last winter? I flagged down an Amerigas truck and he was nice enough to help me as I was under 10% on a 200-gallon tank!!!

We have been a propane customer for the past 7 years. Our local company was bought out by AmeriGas last year and since then the service has been horrible. Customer service has been contracted out of the United States. We paid our lock and fee over the summer and we're told in early November that we could expect a delivery. I have called about six times since then and have received a text from AmeriGas stating that they would deliver. I was told that they had expedited our order which meant that we would get a delivery within 3 days. That has not been the case. I was even given a fake confirmation number along with an actual driver's name telling me that I would receive a delivery on a certain day. When I contacted the delivery person they said that I had never been put on their schedule and he actually wasn't even working on the day that they had said he would show up.

Called to order a new tank and purchase MORE propane. After an hour and ten minutes on the phone, and at least 5 transfers to different departments, I gave up. It is sad because the local company they bought was great.

DO NOT use AmeriGas for your propane needs. They've been bought by a foreign company and ALL of their calls are sent to another country. Having issues communicating all around, from spelling your name, asking questions, receiving information, and trying to speak with someone who knows what's going on with your account and can articulate it to you will NEVER happen. This is a prime example on what has happened to this country. Sourcing out their customer service dept. to a foreign company that aren't trained enough not only in our language, but also the line of work Amerigas does fully deals with and their customers has turned out to be an epic failure on this company's part.

I called AmeriGas in order to find out how to change an account name. The first agent took 10 minutes to get my basic info, repeatedly saying she could help me, just needing to confirm, etc., etc. Then returned after another 8 minutes to say actually she couldn't help me and I had to call Sales. I called Sales and again I had to repeat basic info and was put on hold so the agent could check with ? someone else what was needed for me to make the change. After 12 minutes a completely different person came on and started over with the basic questions (name, account number, etc.) and then we were disconnected. The automated phone system at the start of the call is annoying, and outsourcing customer service to people who don't know answers to simple questions is not customer service at all.

In July of 2021 my mother's gas was shut off and locked due to a leak in the line going to the tank. Didn't have an issue with that however this THE END OF OCTOBER and no one ever came back out to repair the line like I was told so I had to hire a third party to fix it. I've been calling and calling trying to get someone out here to REMOVE THE LOCK off the tank and reconnecting it so the pilot light can be re light so my 81 YEAR OLD MOTHER CAN HAVE HEAT!!!! Yet they tell me that's not an emergency even though she has COPD, on oxygen 24/7 and it's going to be 40 degrees tonight. They don't care that they neglected to do their part and telling me they can't get anyone out here!!!

I live in the country, with a dirt road. First I called for a delivery because they had a coupon for 50$ off 100 gallons which I needed. The lady tried to be sneaky and said, "Well you can only fit 99 gallons so we give you 25$ off." I had to catch her for the extra. Then had to explain about the weather in Arkansas. We were going to be having a couple of weeks of rain so needed the time to dry out the dirt road so that big ** truck wouldn't end up in my pond. But noooo, the next week without a phone call the truck is at my locked gate with hands up in the waving like, "Hey come up and open. I'm here." I am disabled and can't just run up. I said, "You can't come here. It's next week." So he got mad and left.

Prior to residential move, via customer service, would get refund for unused propane. Several attempts to resolve. Amerigas empty promises to follow up. Now AmeriGas won't return my calls. No refund issued.

Amerigas said they delivered $1500 in Propane and the tank is empty. I spent so many hours on the phone with them and spent so much time asking them to change the account after a previous person had said they already changed the account. I was transferred several times to departments that had no idea why I was transferred there. The customer service rep suggested we test the Amerigas tank for leaks and I agreed. After no leaks were found I was charged $175 to check for leaks on a tank Amerigas owns.

I bought a condo serviced and metered by Amerigas. I started my first call at 11:45 am. After being hung up on, transferred and put on hold for 20 minutes I finally was connected to an agent. The Amerigas agent said they did not service the address and it must be another company even though I had the previous owner's account number, the meter number, and a PICTURE OF THE TANK WITH AMERIGAS LABEL AND CONTACT INFORMATION. Hung up and tried again hoping to get a more competent employee. Again, after being on hold and transferred, The second employee said she could not find the address and again, Amerigas does not service the location.

Really poor customer service. On the phone the representatives for the company are garbled and have poor connections. The company says they charge a service fee for new customers to check for gas leaks but the people they send to your home don't check anything with your system. They just look at the tank from a distance. A worker came to fill my tank and check the system. He only filled the tank. The system was shut off. Then he tells me he checked for leaks and checked the system but all he did was fill the tank and left the gas valve closed so gas can't even get out of the tank. Then he tells me my system is all set and no leaks were detected.

Worst company ever. They charged me twice for the propane and I have been trying to receive a credit for months and nothing happens. I have to call every week and spend an hour on the phone with them. They understand their mistake but do not give me a credit on my account. Hours of my time wasted on this mediocre company.

I had AmeriGas for years without problem UNTIL they changed to a centralized, clueless, scheduling service. I terminated my service as it was impossible to get timely propane delivery in my rural area. I therefore switched to a new supplier. They billed me $147 for picking up their own tanks. I declined to pay for the pickup since it was their fault that I had to switch companies. Their rep said that I had signed something saying I would pay for pickup of the leased tanks but never was able to give me a copy of that contract. Now they are trying to bill me a $72 late fee. It is ridiculous.

We have been a propane customer for 18 years. A few years ago, AmeriGas bought our local company (Titan Propane) and since then there has been nothing but problems. We have a small propane tank, but we do not have much that runs off of it, so that will never change. Our original deal from Titan was that we were supposed to get free tank rental in any calendar year where we filled our tank, and that was always honored at the local level by our sales rep, who was pleasant and knowledgeable.

Amerigas has recently made a change to their structure that has proven to be incredibly detrimental to their ability to deliver good customer service. At the beginning of 2020 they closed down their local offices, so the only way to contact them was through their 1 (800) number. We had a very good relationship with our local office and received very good customer service through them and timely responses. Now that I have to contact the 1 (800) number, I have to wait on hold for a very long time, explain my business' unique situation every time, and deal with confused customer service representatives. Amerigas has repeatedly missed deliveries, causing my business to shut down. They refuse to honor the special accommodations that my local office used to provide to our seasonal business, costing my business hundreds of dollars a year.

People tend to write reviews to complain. I think it's only fair to write one when a company does well. In late Spring of this year Amerigas made a good offer for its customers to receive immediate propane in their tanks with four months to pay for it. Wow, almost one of those too good to be true offers. So, I wondered what was behind it; what strings were attached. Being PR minded, I wrote an email to Hugh Gallagher, the CEO of Amerigas, and suggested he be more transparent in explaining the reasoning behind offers like this.

They used to be fine with customer service. We’d call, tell them we needed a delivery. There would ask our name, verify address, ask what percentage our tank was at, and that’s it. No more than 3 minutes on the phone, perfectly friendly lady, no ridiculous long hold times, no yawning, no silly questions. Just simple and expedient service. NOW???? It’s a nightmare! We get hung up on, we get people who sound like they’ve never had a conversation before, they yawn, they giggle, they put us on long holds, it’s infuriating. It takes sometimes 40 minutes of this, just to order a fill. And we can’t order it online, because they want a payment from us, even when we have a credit on our account that more than covers the fill. It’s such a hassle to deal with them now.

We have had AmeriGas for several years but rarely make an order. UNable (due to a glitch on their end with my web account) to order online, I made a rare phone order. Spoke to a nice but not fully engaged individual who offered me several things that never came to pass. A). Offered me two per-gallon discounts (later, I learned that they don't mix and match discounts), B). Said that he could not apply the discounts due to computer problems but that he would annotate my account so that I could receive the discounts upon paying my bill (later I learned he did not annotate my account),

I have been dealing with AmeriGas for the last 20 years. In 2016 they came and told me that my tanks needed to be leveled. They took my tanks and brought my tanks back. Since then they are claiming that they are their tanks even though I purchased them in 1994 from Level One Propane. Now they're trying to bill me for rental fee. I've called, I've texted, I've emailed, I get no satisfaction whatsoever. Not only that they charge me $5 a gallon for a refill when the average price in the country is $2.24. They are a major rip off.

AmeriGas. Here is my review. I owned a large Contracting company for 26 years and have had a great deal of experience in dealing with customers. I can say that Amerigas is one of the worst company I have had to deal with. I leased a 1000gl tank from Amerigas and requested that they fill the tank, their cost per gl was around $2.40 per gl. That sounded a little high to me so I called a competitor of theirs and they quoted me a cost of 1.41 per gl. Knowing that changing companies would quickly pay off I requested Amerigas to pick up their tank. Purchased a new 1000gl tank of my own and had the new company fill it. After many calls and some time Amerigas picked their tank up and left. Here is where the real issues started.

I ran out of gas this year. I had a temporary tank hooked up and AmeriGas and they failed to fill it. It takes forever to get a human that asks you for your personal information then they fail to update it; then they hang up or give an excuse for why they cannot help me with my question (About billing or service change). I asked for a quote to price out a new gas connection and they charged me for the quote! I schedule the new connection two weeks in advance and they failed to show up! I called to find out what happened and an AmeriGas representative told me that my appointment had been rescheduled (No one called Me!). Then I was told I never had an appointment scheduled for that date. When I called them out on it then the service representative "found" the original appointment and could not explain why the appointment was changed. I would NOT recommend AmeriGas as a dependable provider!

Moving-Sold our house, called AmeriGas and let them know our closing date, expecting the account to close or transfer at that time. They disconnected 10 days early, locked the tank. Never knocked on the door to let us know what they were doing. We eventually noticed no hot water or ability to cook on the gas stove. Called the next day and asked to be reconnected. They acknowledged they screwed up, but nothing happened. At the end of the second day I spent almost 2 hours on the phone trying to get my issue escalated ... No go. Presently told maybe tomorrow morning - 3 days after their mistake ....

Amerigas is not a good propane provider. It has allowed our tank to go empty twice. Fortunately we discovered the problem quickly. The tank was leaking. When the repair person came he denied it was leaking. I had to show him what the problem was, and I know pretty much nothing about propane tanks. Once he understood the problem he temporarily fixed it, and Amerigas said they would replace the tank when it was empty. We were due a credit for some lost propane, but not the full amount. It took weeks for it to appear on our account. We still can't get them to give us the credit in cash, by check, or as a credit to the credit card we use to pay the account.

My husband and I received service from AmeriGas for one month after which we were appalled by their customer service and decided to go with another company. AmeriGas then waited 6 months before removing the tank and then billed us. We challenged the removal fee since that was not disclosed to us when we first signed on with them as well as the fact it took 6 months with them to remove it from our property after multiple attempts to communicate with them. They responded to our request saying they would look into it further and most likely waive the fee. 2 months later we received a late notice with additional fees added. We are disgusted by this company and recommend you look elsewhere.

I was a client for at least 20 years, with an account set up for automatic deliveries. A few years ago they started penalizing me for not using enough propane, and saddling me with an annual tank rental fee of $138.00, in addition to the cost of propane delivered. Then at some point in the past 24 months, they changed my account to will call, instead of automatic delivery. I definitely would never have requested will call, because the tank has no gauge to monitor usage, so how would I have known when to call?? While in the middle of canning the bushels of pears my pear trees just yielded the other day, I ran out of propane. I immediately called Amerigas, and advised I had no propane. I discovered on the call that they showed my account as will call, not auto delivery, which I advised was not correct, and I had never changed it to will call. The rep said they would deliver within 72 hours.

I almost never write reviews, but the service from Amerigas was so thoroughly terrible that I had caution other would-be customers. First, and most annoyingly, they don't have any local phone numbers for you to call when something goes wrong. All they have is a 1-800 number that is staffed by a call center overseas somewhere. The hold times are ridiculously long and the reps have no idea ability to get anything done. Second, the website is equally useless in terms of getting any useful information or assistance.

Absolute worst company and business I've ever had to deal with! Don't waste your money! I've paid bills get late fees, they made six different accounts for me, and won't close them. Manager was supposed to call/ Guess what, no call. Agents are located overseas, and due to covid all offices near me are closed. Signed up for auto fill ran out of propane twice! I'm done and do yourself a favor and don't even get started! This is my 3rd late fee and 3rd notice bill that is already paid. Amerigas SUCKS.

I have been a customer with Amerigas for over 15 years. Everything worked fine until the local office closed. After that customer service became automated and remarkably inefficient. Long wait times to speak with a service rep, no deliveries on the planned dates, no response to messages left, consistent loud shrieking noises (on three or more occasions) while being on hold. When I wanted to cancel my account it took a long time to have the tank removed, and now over 6 weeks after its removal and closing of my account I have yet to receive a $600.84 return on my credit due. It was good while it lasted, but it went to hell about a year ago. The comedy of it is, that the automated service kept explaining how much their system had improved to serve me better. I'm waiting for my money to give to another LP provider.

The WORST utility company; actually the worst business I've ever had to deal with. As others have stated, they try to get you on the lease fee every year, even though there is no fee if you buy a certain amount of gas each year. Their customer service is terrible. They would rather lose me as a customer than honor the coupon I got in the mail to save $100 because the coupon was going to expire one month prior to when my yearly lease fee cycle started. After I told them I would cancel, they asked what they could do to change my mind.... (Duh???) I switched providers and saved well over $100 due to their inflated prices AND I have NO LEASE FEE to worry about.

Waited nine days for my appointment with a four hour window. The date finally came and Amerigas did not ever show up. No one called or rescheduled. I called them during the scheduled window to confirm and they extended the window to 8 hours. I called again prior to the end of the business day and they stated that they would, "create a high priority ticket". The service manager will call me back at some point. Meanwhile, my family and I literally wasted an entire day that we will never get back. My family and I do NOT recommend Amerigas at this point. Good luck...

Starting they will set you up with tank rental and propane then they charge $1.22 more per gallon than competitors. You have no choice. They are the only ones that can fill their tank. It’s almost impossible to get them to remove it so you can buy your own & shop for cheaper propane. Buyer beware.

I have used AmeriGas (only because it is the only company that will service my small tank-which I use for my stove). They will not put a gauge on the tank. They do not deliver when they say they will. They charge exorbitant fees randomly. Fees for not enough usage in a calendar year for example. They say they will deliver in 7-10 business days when I call and they have repeatedly not made in those times (both before and after pandemic). They have nonsensical excuses. I've used them for 8 years and had maybe 2 years where it went smoothly. Currently, I've waited 13 days and had numerous calls with customer service to get a delivery. The customer service is outsourced and they are very reluctant to help with any problem. If others experience what I experience, they should lose their business license.

I am being forced to use this company by the owner of the property I rent. These people do not know how to do their job. They estimate almost all the bills and then you get a huge bill when they feel like coming out to do an actual reading. I've been complaining for months to them about this issue. I finally told them I wanted someone out here every month to read my meters. They sent someone out in June and I still got an estimated reading on my next bill. I called them again and they told me that there was nothing I could do and no one to complain too because that's how they run their business! My mind is blown that company can get away with this. I'm so glad I'm leaving this place in a few months. NEVER EVER USE THIS COMPANY!

I have my propane tank filled once a year. It’s super easy to do and basic. Bought the last time 3 weeks ago. After I wrote on the email refill order "Beware of septic system, stay off the septic system." They drove a propane fill truck right over the drain field, I emailed in a WTF email. They responded a week later and now the two local reps are supposed to get a hold of me, but the one plays the email game with no results or care. All they do is kick the can down the road. I don’t know what to do. Free propane? New septic system or at least a good inspection. They can’t be this dumb….

Awful customer service, can't get a human on the phone. After 15 minutes did and the person didn't understand what I was trying to say because of language barrier. I cancelled the account. They understood that.

Terrible company who will continue billing even after your account is closed. They set up the system fine. The service was fine. I am active duty military and received orders to move. We moved from our residence after properly notifying and closing our account. A year later we received a bill. AmeriGas saw everything properly documented in their system and said they would fix the bill and send us a corrected $0 due bill. After a month of back and forth, AmeriGas continues to say they will fix it; but, they continue to bill us and continue to pile on late fees. We just got another bill with a late fee. Stay away. Beware.

Amerigas has our gas tank on automatic refill. They let our tank run out of gas even though we have recorded requests for a gas delivery for over a week. This is the second time in a row that they have let the tank run completely out. They promised delivery several times this past week but did not fulfill their promises. They have no emergency service. They have an emergency line, but no one answering the emergency line can actually do anything to address an emergency. I gave a rating of one star because my true rating of zero stars was not accepted.

June 15 I called my local Amerigas to reorder gas for my tank. They quoted me three times that the cost was $228 plus change. I got an email receipt a few minutes later for $328 plus change. I called again, and realized that I was not talking with the local number on the web page that I had dialed for Amerigas in Charlottesville, VA, but rather I was routed to a centralized call center in Ohio.

I called to ask how I would know when to call for delivery, as the tank they brought had no gauge on it. The girl said I would need to pay for a service call and have a gauge installed. I then asked if instead of calling, what would happen if I changed to auto fill. She said they wouldn't know when to fill the tank without a gauge, I would still have to pay and have a gauge installed. I asked to talk with a supervisor and none ever called me. They did come fill the tank without me asking and didn't put a gauge on.

We started out with a local propane company that sold to Amerigas. Amerigas charges for everything tank rentals if you don't use enough gas to suit them. So after a few 200 rental fees we decided to go with a local company, let the tank empty, we used hot plates and clothes lines for a week before the new people could come out and set a new tank. Switched out, it took Amerigas two weeks to come and get their tank, then I receive this bill for 149.99 for Tank PickUp, seriously, they tried to suggest that it was for a pump out! Think long and hard before signing with them.

In August of 2020, we gave Amerigas in Holly Hill, FL, $6000 as a down payment for the purchase and installation of a generator. It took over 7 months and countless phone calls on our part for this to be completed. At one point they misplaced our order. Every single time something was supposed to happen, it did not. Five different times I stayed home all day and no one came; no one called. Subcontractors would arrive without having been given proper information, such as the fact that an old propane tank needed to be removed before the new tank could be installed. We have had two large homes built in less time than it took Amerigas to install this generator! Once it was finally completed, the bill was significantly over the original proposal. For example, they charged us for an extra delivery of propane that never occurred. I called the office twice a week for over a month to try and get the billing corrected. The entire experience was a nightmare!

My Mom bought a new condo where the meter was locked off when the prior owner cancelled the service and AmeriGas has not been able to unlock this. We have now called 4 times in over a week to turn the service on and neither the customer service nor emergency service departments can find the earlier requests to unlock the meter OR provide an ETA on when the meter can be unlocked. In addition, we have tried twice to have me added to the account and this request keeps being dropped and on the 4th call today we again confirmed my authorization and notes to unlock the meter were dropped again. There is no way to get to a supervisor or escalate any issues - just a runaround that everyone is working from home - and that the meter department doesn't have anyone to talk to. Amerigas also does not provide meter work order or confirmation numbers to prove you called.

I have been a customer for over ten years and service continues to drop. I requested a gas delivery online and was informed of a delivery date window of 26 March and 8 April. Mind you when I called I was immediately told for $300 this could be expedited. Now 9 April no communication via any method. I call to inquire and I am told I am on the schedule for 10 April but that could change. If the customer does something wrong there are consequences but the provider can do as they please and toy with people plans. Bull! I plan on asking them to remove their take and going with another carrier. I only gave a 2 because there was a time...

I called AmeriGas today to talk with a customer advocate about our delivery and payment. They took the payment 12 days ago out of our checking and still haven’t delivered the gas. The customer advocate told me they eliminated the local call centers and just have a corporate call center. When I asked for the delivery date of my gas he had no idea when the delivery was going to be made. We are basically out of gas. When I asked why they took the money from our account they said we had to prepay due to a write off on our account. I asked what the write down on the account was for and he told me 23 cents. I spent $1,200 on gas last year. I asked if they sent us a bill for 23 cents and he said no, yet I am on a credit hold?

We bought a house that needed major renovations. It came with 2 Amerigas tanks already installed so we thought we’d give them a try & use that company. What a mistake. After setting up an account, & giving them almost $600, we were told we would have a delivery within 7-10 business days. 3 weeks later we started getting emails & a phone call saying their deliveries may be a few days late due to weather. A week and a half after that I get a random call in middle of day saying driver was 10 minutes away from making delivery and was making sure I was there. When told house was under construction & that we were not informed we had to be there he said he’d check things out and call back.

I went several times with no propane delivery while on auto delivery, freezing temps in NH. I had to change companies to get propane. I was on hold for 1.5 hrs then someone picked up and hung up. Another 1.5 hrs. on hold. They can not give delivery date. They charged me for 2 service calls they never performed at $80 per. They double charged me for fill ups, two days apart. How in the heck do you refill a tank in 2 days in a vacant low heated apartment? FRAUD!

The business practices are lacking integrity at the Amerigas on Salinas Rd. I was a Santa Cruz county resident until mid October. Amerigas has had some shady and deceptive practices throughout my business with them, yet when I tried to switch companies, the Covid limitations didn’t allow other propane companies to start new service that required entering homes. Amerigas overcharges for propane and is the most expensive in comparison to all of the others in the county, even with being a member of SPUG. **SPUG is an organization that allows you to get propane at wholesale or close to wholesale price—check it out regardless what company you go with.**

Amerigas is terrible. I'm surprised that this is an American owned company. They are way too big for their own good and cannot service their customers. When I first started with them at my new home. They screwed up the order and I was without propane for a month. Just recently they were supposed to deliver on February 15th, but we had that major storm.

This is the worst company I have ever had to deal with! I have been trying to close my account and get them to pick up our tank for 6 months now. They charged us for a year of tank rental in November even though we asked them to pick up our tank. I have been disputing those charges since then. They have piled on late fees and even sent us to collections despite having in their records that we were disputing the charge. I have asked to speak to managers and the customer contact people say they will have a supervisor call me but then no one calls. We have asked to have their service people call us to set up the pickup and we get no calls. I think they are betting on us getting so worn down that we’ll just pay this charge. Avoid them at all cost,

March 15, 2021. 42 degrees. We got home from Florida to find the propane disconnected and a lock places on the tank preventing reconnection. There was a ticket on the tank but it was illegible. After Twenty seven minutes on hold with customer service I hung up and called the emergency number. The emergency customer service person said that no heat in near freezing conditions is not an emergency so I get kicked back to the regular customer service line where I’m on hold for about fifteen minutes. The guy told us the system is updating and he can’t do anything. Their lock fell off the tank and I reconnected the propane to fire up the heat, while doing that my wife got in touch with someone who said there is a possible leak. The propane was turned off and we got a hotel for the night.

Let me tell you about Amerigas... A full day of phone calls, spoke with 5 "resolution specialists" after listening to their recorded message telling me how great their customer service is. Repeating my same issue over and over for each person. Being told over and over that their supervisors aren't reachable by phone. Here's our problem. We bought a home with a rented propane tank that belongs to Amerigas. Just prior to closing on the home, the tank went empty. Amerigas wouldn't fill it for us because we didn't have the account yet, so the seller agreed to have it filled and we would just pay him. We talked to him and Amerigas about seamless transition of the service.

We ran out of propane in December and they changed their system to where you can't call the local office. After calling and being on hold for over an hour without anyone picking up, (never responded to emails either) and trying for two days, we switched to Pro Flame. Turns out they're cheaper. And you can actually call them. Amerigas then charged me a $70 service fee to come get their own tank, for me canceling because I couldn't get a hold of anyone. In the contract I signed 4 years ago it did state they'd charge this fee, but it was $39 back then. They refused to waive it. It's like they're trying to chase customers away and make them never want to come back. Great company. /s

I canceled my service after many attempts to work with them, they waived their rental fee last year, I was satisfied, I ended up buying my own tank, so I canceled their service, now they are trying to charge me last year's rent and 36 dollars a month penalty, I can't tell you how many times I got transferred, no one will return call! I've been in business for many years, I never have experience worst service than Amerigas in my life!

This pitiful excuse for a propane service isn't even worth considering. After Covid hit they closed all offices completely. You could not connect via telephone as wait time on hold reached 117 minutes on one occasion. It was never less than an hour. You could not access any human to order service, refills or even answer questions about account numbers making it impossible to do anything online. It took almost 5 months to get service and that required complaints to the state attorney general and the Better Business Bureau. If you want service GO SOMEWHERE ELSE, these people are incompetent idiots at best.

This company is awful. I had Heritage Propane and then found out AmeriGas bought them out. I scheduled my yearly fill of my tank (only used for the fireplace). I had to prepay (first time having to do that). A few days later, the truck pulled up, the guy got out and walked to my backyard and then left. No fill. I gave them a couple of days, thinking something was wrong. Never came back. I called 4 times over the course of the next 3 weeks. All the time someone new telling me they don't know why it wasn't filled and they will send someone out immediately. Finally on the 5th call, someone finds out that they do not service my type of tank anymore. What?!?! I asked for a refund. One was given to me (direct deposit into my bank account). Thought I was done.

Previously I had experienced excellent customer service. However, for the past 3 wks I have been told I would receive a delivery. No delivery came. Currently out of propane. Tank reads that I have 20 gallons but actually it is empty. Promised 4 times that I would receive an emergency delivery and there would not be any extra charge. Again, no delivery came. Originally called before the snow/ice, then called when snow/ice on ground, then called after the melt and sun came out. Each time told delivery would be made that day or the following day. Does Amerigas want to lose their customers???

Moved to current address in 2015. Amerigas came to home to fill tank and said tank was too close to Air Conditioner. Charged me to move tank. Said nothing about tank under deck. They refilled tank several more times. On 10/20/20 they came to fill the tank and said they would not because it was under the deck. I explained that the tank was right where Amerigas put it under the deck. The driver still refused to fill it and left. I called (very difficult to reach) and explained this to a representative. She said this sounded wrong and would send someone back out.

Tank scheduled to fill 2/19... No show, no call to let us know... I called them evening of scheduled delivery to be told it will be delivered 2/22... Driver comes 2/22, gets 3/4 way in driveway... There was ice... He walks back to look at tank and drives away... I call to ask when next delivery and was told tomorrow... Great. I'm ok with that... My husband gets a call later this day from a Chris who reports it's unknown when a driver will be back out.

The absolute worst customer service and follow through we have ever experienced. Evidently Heritage Propane (who we have been receiving all billing and communications through for at least a year) was purchased by Amerigas. We were never informed and have been paying Heritage up until today (legal?). After having scheduled a delivery 2 weeks ago, nothing but lip service has been offered by AmeriGas. Our gas ran out at the worst time and the weather prevented delivery. Weather we can understand. Despite AmeriGas not delivering, we were told for 3 days we were “scheduled to be delivered today” which is a flat lie, no trucks ran due to weather. Meanwhile, weather being completely clear 3 days later and roads cleared, their answering service now tells us that their driver only delivered until 11am today and will try for tomorrow. No call, no followup, no apologies, no assurance as to when or IF it will be delivered tomorrow much less ever.

This company is awful. Called amerigas in January to have our tank filled. They were supposed to come do an inspection on our tank on January 22 but they were a no call no show. Also we had already paid them for the filling of the tank so at that point I was just ready to be done with them realizing they were not going to be reliable and whenever you call you're on hold forever and constantly being transferred. I called them wanting my money refunded and have been told two times now that it's in the process of being refunded and it's been almost four weeks since my first phone call to get a refund. Don't use this company unless you need more stress in your life.

We have been with AmeriGas since 2003. At first this company was very helpful with everything needed. We have a backup generator and a propane pool heater. Propane prices went way up so I put in a rice coal boiler to heat the pool. This cut my propane bill from $900.00 a month to $100.00 a month, but I still needed propane for my generator so AmeriGas but use on call when needed. So we call when our 500 gal tank is at 30%. We used to get a delivery within a week or so. But the last 2 years we call and delivery is 4 weeks later. We ask them to call before delivery so someone would be here for the delivery, if no one is at home they lock the tank and I need to have someone scheduled to unlock the tank, this takes a week or two. I have electronic igniters, no piolet light.

We're unfortunately stuck with AmeriGas for propane for our home because they own the tank. In the time we have dealt with them they have proven to be nothing but liars. They promise deliveries, never show up, or when they do they don't provide the amount requested. And then they try to overcharge. We had an emergency situation recently, tried calling for three days. After explaining the situation we were lied to by 99% of the AmeriGas representatives, esp. the supervisors. They promised we 'were on the list for delivery the same day', never happened. Then promised we were on the list for the following day. Big lie!! Never happened!! At this time we're out of propane, still cannot get an answer other than more lies. Am sure they all had a good laugh. Am calling the State Attorney General's office tomorrow to file a formal complaint.

This company is terrible to deal with. I am choosing another company after 7 years with this ** company. I paid for a gas delivery 2 weeks ago. I did so because it is winter and I did not want to run out. So more than 2 weeks later I still have no delivery and I have run out of gas. The weather has turned and it is very cold in my house. I attached a pic of my thermostat this morning. My wife has spent hours on the line with them and they obviously employ call centers outside the country. They are not only unhelpful but obviously following a script and don't care. DO NOT use this company as they also price gouge. Other companies in the area are charging nearly 2 dollars a gallon less. If I could give zero stars I would.

I paid Amerigas to come out and do a survey for a site install in mid December. I then called them back in early January and spent hours on the phone being disconnected and transferred saying they didn't receive the survey from local company. I finally was able to get local company to upload site survey which was another nightmare. When I called backroads schedule, they said system said the system would only allow it to schedule 6 weeks out but they would notify company and see if they could speed things up. I would receive a call soon I was told.

AmeriGas is the worst company I've ever done business with in my 43 years on this earth! I am still waiting for a delivery that I ordered almost 3 weeks ago! Every time I contact their terrible customer support team, they flat out lie to me and tell me I'm on the scheduled route for that day and to expect a call from the driver soon. They did this to me 3 days in a row! One support representative refused to put me through to a supervisor, telling nobody was available. I completely understand that two days of light snow slowed deliveries, but come on, it's just a couple inches of snow, not ice. Besides, it didn't snow until day #13 of waiting for my refill.

They deserve 0 stars. This company left me without gas (hot water) for 6 days, though I'm an auto-refill customer. Five calls over five days yielded no help at all, just outright lies - one agent gave me a confirmation number with his guarantee that fuel would be delivered in 2 hours - the number turned out to be a bogus string of letters and numbers. Promises to have someone call me to resolve the situation never panned out and when I went to cancel my account, I learned I would be charged $60 for them to come & get their tank from my yard. Find a local company to do business with. These people are either incompetent or are coached to give the run-around. Either way, take your business elsewhere.

I'm actually very surprised the service is so bad. No one is perfect, everyone makes mistakes, but this company has dropped the ball for every delivery we've had and this last time took the cake. We have a big tank and a small tank that need to be filled at the same time, we tell them every time we need a fill that we have 2 tanks that need a fill. Every time they acknowledge that we have 2 tanks and they will both be filled and every time they fill 1 tank and start to leave and we catch them and they know nothing about the other tank, have to call and wait on the phone every time to confirm that they are supposed to fill the other tank too.

I paid to have the gauge repaired and then replaced on my propane tank last year - incurring repair fees and emergency delivery fees well over $500 not counting the cost of propane. I requested a tank replacement before heating season started and was given the run around before they finally agreed. I placed a refill order and even though my gauge says 20% I'm completely out. THIS gauge doesn't work either!!! They want to charge me yet another $369 to deliver and fix the gauge. NO. I AM DONE. Amerigas is now taking 10-14 days for deliveries - WHY???? If you're using their payment plan you cannot place an order until you're paid in full and by then most of us are low on fuel and cannot wait a week or two!!!

I purchased a home in North Eastern Pennsylvania a few years ago that had a tank belonging to AmeriGas on the property. I was ok with that, and I continued to use them for my gas supply. Historically, whenever I’d place an order I received my delivery within a couple of weeks... Well, something changed. I called in an order on January 20 2021. Today (the date I’m writing this review) it’s February 16 2021. My tank is getting dangerously low. The outside temperature here has dipped into the negative temperatures several times. Dispute multiple calls (6 calls to date). No delivery has arrived. Come warm weather, I’m going to have their tank removed from my property. I will never use AmeriGas again. They absolutely do not give a damn. They also charge a higher rate than any other gas supplier in my area. Be forewarned... Stay away from them. They are absolutely the worst...

Just moved into a new property. Called AmeriGas on February 2nd, set up new account and ordered to have tank filled ASAP. Tank was almost empty. Representative told me that someone would be out February 5th to fill the tank. Account set up to monthly bill cycle. No one showed up February 5th. Thinking it might be a day late, I waited. February 7th the tank ran out of gas. House is now cold, no heat in the middle of winter. Called AmeriGas on February 7th to which no one answered the call. They were closed on Sunday. Called February 8th, representative stated that there was no order for delivery. Placed 2nd order and paid in FULL amount requested by representative. Requested emergent fill (which costs an extra $200). Representative stated that the tank would be filled within the next 72 hours. February 11th, no one came to fill tank.

No customer service. On hold 2+ Hours. Never asked or told we were not on auto fill for propane. Now out 3 days. Cannot reach anyone. Finally did and they want $300 extra dollars to deliver within 24 hours. I asked for supervisor. Placed on hold another hour twice. Do not use this company. Horrible.

Amerigas is the worst company I have ever dealt with. I ordered my propane delivery Jan 27th 2021 at 30% per their suggestion. I was told they would deliver between Jan 28th - Feb 10th, 2021. Feb 10th they still had not delivered. I was told on the Feb 11th that it had gone past their usual delivery time and I would be moved into priority state. STILL no delivery Feb 11, 12, 13, 14th. I called them the 11th, 12th & 13th, still all lip service no delivery. This is my only form of heat, 3 month old baby in the house and still NO DELIVERY! It appears I am not the only one, I have since found the same scenario with SEVERAL OTHERS! I highly recommend that people NEVER use Amerigas. They have no work ethic, no customer service, incompetent, don't care that with their errors they leave their customers in an a deadly situation!

Blue Flame Gas was bought out by AmeriGas. As such, we have lost our "Local Provider". Nothing is local anymore! I can't even call the local office. I have to call a number that goes to who knows where. I have been on hold for 47 minutes to change an email address and dispute a charge. The representative said "There are a lot of things I have to click on to complete the process" when I asked him why it takes so long to request a dispute or change an address.

I have been an Amerigas customer for three years. I'm a disabled veteran and they offered me a great price per gallon. I recently ran out even though I'm on auto fill and I called the call center in who knows where repeatedly. There is no one local to call and the office is unmanned. After all that they charged me $4.729 per gallon, more than $2 over the local retail price! I am disputing the charge but so far nothing from customer service at Amerigas. This company is your worst nightmare for propane delivery.

Called for emergency delivery. The representative didn't know how to handle it. They didn't know they need to charge me the fee first to process the emergency. They just told me they expedited the order but actually did nothing. And they kept lying about the delivery time. Just let them get you to the SUPERVISOR if there's an emergency! NEVER TRUST ANY PLAIN REPRESENTATIVE, they just have no idea what emergency means. All they can do is placing regular orders. It's really cold here and possibly we will have another storm and my family with two young children just have to wait, wait and wait with an almost empty tank.

My previous company sold out to Amerigas & when I called to place an order, they ran my card & then told me it would be 7-10 business days! They are a joke & I will never use them again. If I knew I could get a refund as fast as they took my money, I would cancel the order and get it from another company, but I need that money before placing another order, bc it is not cheap to fill up a large tank. Everyone in my town has left Amerigas and went to another company.

We place an order for propane over a month ago. After 5 calls and being on hold at least 15 minutes on each call we still do not have service. We have been lied to every call on when we would receive service. This company is terrible. Too bad they purchased our former company which had good service. We will be changing companies. I advise do not use AmeriGas.

I wish I've read reviews before I signed up with this company. I'm giving it zero star. I just moved to a new place and this is only my second time that I requested delivery and both were horrible experience, should have learned the first time. I was put on hold for hours trying to get to a live person. It took forever for them to deliver. The first time I was told my tank location was too close to the air conditioner and need to be moved for them to deliver. I had to pay hundreds of dollars for that, when it wasn't a problem with the old owner.

I have reviewed 100s of reviews on here for AmeriGas, and virtually all are 1 star! I can see why. We were with our local gas company "Tenbrooks" for over 50 years, but then AmeriGas bought them. It has been downhill since. There is absolutely NO customer service! NO person to talk to, and if you even can, it's like a 45 minute wait. They charge outrageous tank rental fees, for supposedly doing "maintenance" on our tank, but they have NEVER done any type of maintenance in all these years! The rental fees are to make up their profit if we have a warmer season and they didn't sell enough gas. We have local family-owned gas companies in our area which I will be switching to...and AmeriGas doesn't care, apparently.

I went across the street to a competitor, and was told they would get a new tank to me with gas Tuesday.

When local people answered the calls we received great service. Now that the calls are answered by a virtual call center the customer service is terrible. We called in to schedule a fill when our propane tank was at 30 percent. 18 days later (Feb 2nd 2021) we have called every day for the past 5 days. Each day they tell us we are on the schedule for the next day. Today we were told the same. After waiting on hold for 20 minutes to speak to a representative, she hung up on us. I'm currently on hold so far for another 30 minutes and counting. Propane is our only source of heat and we now have about 3 or 4 days of propane left and it's a snowstorm that will probably not allow travel on our road for a few days. I wonder if they are warm in the call center??? Hopefully someone is monitoring these reviews and takes action. Doubtful but hopeful. Otherwise, we will be search out a new provider.

Tried calling multiple times. Every location across the country is closed due to covid so they they can't take phone calls at their local office because of foot traffic. The national call centers are indifferent, rude, arrogant, not providing service, no return phone calls. It's as if you're doing them a favor to call like I should pay them to take my business. A nightmare of a company. Is is there no management of any kind? What's happening to this country?

Amerigas recently bought our LP provider. We have had so many service, delivery and customer service issues in this past 12-16 months, than we ever had with the other co. they bought out, than we did with them in 15 years! Called 6 times in last 10 days for a del. that was scheduled 1/18/21 that I set up 1/2/21. 11 days after del date, still no gas. I never carry a balance so that isn't it, and every one I have spoken to has "expedited it to urgent/emergency status". Website chat is non existent, call centers have long wait times, but I stuck it out 6 times to get the same BS lies. Will easily find another local supplier for next season.

The worst company I have ever dealt with. Can't get a hold of anyone, when you do they're rude, service stinks. 2nd time this has happened to me. Call for delivery and not prompt. It is like they could care less.