AmeriGas Reviews

Been with the company for 2 years and was locked into a decent rate. We were signed up for automatic refill so we wouldn't run out of propane. In the first 2 years we ran out of propane twice and had to wait days to get propane for heat and hot water. Apparently, our new customer contract ran up and we were never offered a new contract. Without knowing, we recently got a $1000 bill for 272 gallons at "$3.11"/gallon... Math doesn't add up to me either. When I confronted them about it, she said she'd seen the market price over $3 when it was really cold "like -10 degrees." That would make sense if it wasn't 40 degrees. Angry, I shopped around and the other local companies literally laughed that I got charged that much in our area.

We have been using AmeriGas for less than a year. In the last two months they have delivered propane twice without contacting us. After realizing they had 'somehow' set us up on automatic deliveries, I called to cancel. However, 2 weeks later they still delivered, without letting us know beforehand. We now owe ~$1,000 in just propane that we didn't ask for and they are not willing to increase the payment plan beyond 4 months or cover part of the cost since it was an error on their part. I will never recommend AmeriGas to friends or family.

They charge double the market price, put loopholes in their contract to hold customers hostage, never call back when you call to complain. Charge extravagant 'late fees' when you can't resolve problems due to their inattention. Bad business, bad service, bad will. Never again, even under their new management.

30 years w/ a company that was bought by AmeriGas. Not sure when they bought the company. I recently looked a little closer at my bill. My last fill was $4.85 a gallon. Meanwhile a friend told me he owns his own tank and just filled up for $1.89 a gallon. I just bought my own tank and this company can kiss my **. DO YOUR HOMEWORK! Horrible Customer Service.

Updated on 12/12/2018: I called & told them to cancel my account & pick up their equipment. The person on the phone was a bit nasty & gave some cockamamie excuse for the charge. She said she would put in a ticket for pick-up. A few days later we got a call from a supervisor who said he wanted to make things right. My wife told him we put in our own tanks to please pick these up. He said ok that will be no problem. No one had showed up to pick up the tanks.

In Oct. I called Amerigas to get my meter turned on. I said, "There is no hurry, when will the tech be in my area?" The tech was in the office. They gave me a day. He DID NOT make a special trip just for me. The tech seemed very professional and courteous. He turned on the meter, did a test, and lit my wall heater pilot (He found a loose wire/plugged it back on). He was here about 30 minutes. Then, I get a bill; "Service Dispatch Charge"= $60+, and "Safety Assurance Check"= $99. $163.34 Total / 30 min. = $326.68 per hour. I talked to a manager. He said, "We do charge $120/Hr. for service". I argued, "but that's $326/Hr." He never disputed the 30 min. the tech was here. He said a lot of BLAH-BLAH-BLAH. None of which disproved the fact; THAT'S $326+/ Hour! Is that LEGAL?

First time ordering gas after running out due to a faulty gauge on tank. They charged me 128.00 for leak test because it had run out, I argued I ran out because of faulty gauge, she then told me if the gauge was faulty I would be refunded. Gas was delivered 4 days later late evening. Driver confirmed faulty gauge and put in order to be replaced. While he was here he made sure the furnace and stove were working then went to light the hot water heater. He didn't know what he was doing and a gas pocket (his words) exploded while he was trying to light it. While he was here he called one of the techs to ask him what to do, he walked him thru it and was still not able to light the water heater. He then proceeds to tell me he will submit a ticket the next morning and a tech would be out to light and make sure there was no damage from the explosion.

AmeriGas company and employees have no respect for elderly neighbor near the propane refill facility, when asked why they cut my fence, cut my trees, dug up my property and installed electric lines underground, without contacting me or asking permission. The power company advised AmeriGas they will not come onto my property to attach power to a line without my permission. Now they play very loud music day and night, in retaliation to no permission to run lines across or underground of my property. We’re senior citizens and they honk their horns and play loud music as well as cursing and yelling while we work in our yard. Hey.

My Mama pass away, so I call them to tell them can I change the gas in my name, which they did, that was in 2014, 2016 I asked could I buy this tank, and they say yes. I asked how much, they say $600+ dollars. I had a gas bill coming up, so I asked could I send them both gas bill and the tank I brought at the same time, yes they say, told me how much, and when the bill came I sent both tank and the gas bill at same time $907.35. 2017 no rental fee was send to me, why because I brought a tank from you. Come 2018 here come rental for tank, I call and told them I brought this tank. They say they didn't have record showing I brought this tank. I say I call and asked and they say yes I can buy this tank, and I told them send me a receipt for this, which they never did.

I called around to get retail delivered prices for propane. I was told $1.89/gal. Of course there is a tank-set charge and a contract; I get that. The contract also contains a hefty tank retrieval requirement for ending the contract. One year later, the cost is now up to $3.63/gal. During that time they delivered residential price for propane has not changed significantly (USEIA). Amerigas propane is sold in my community at independent retail locations for $1.85/gal. - roughly the cost that was represented by the company when they wanted my business. They doubled the cost when they got the contract termination clause in place.

Please do NOT buy propane through this company! They were clueless about what was going on, it took us months to get our account set up properly, they let our "auto-fill" tank run dry TWICE and then acted as though it was not an emergency for them to come and fill our tank. Multiple mistakes in billing, customer service is rude and unhelpful. They were over a year late charging us for things... the list goes on. We have cancelled our service and it took them three months to come pick up their tank and I am currently having to argue paying "late fees" they charged ME during that time! Such a constant frustration.

When I purchased my home in 2008, I was told by the prior owner that I/we owned the propane tank buried in my walled-in landscape bed in front of the property. I contracted w/ AmeriGas to provide propane for almost 9 years but, after successively higher propane costs ($400/month for 8 mos out of the year), I finally switched my home to Natural Gas for heating/cooking. I informed AmeriGas of this and we were fine for about 12 months. A few months ago, they sent me an invoice for a $31 and then, a $210 charge for a 'tank rental fee". I called AmeriGas, told them that I believe that I own the tank and to send me proof that they owned the tank. The girl said she'd 'get back with me' and never has. NOW, they are hitting me with Collection calls, looking for their $241...which I absolutely refuse to pay. Unbelievably greedy, monopolistic behavior that I intend to fight purely on principle.

My first experience was they charged me $4.73/gal for propane March 2018. Typical cost for propane in the area at the time $2.63 - $2.89. Their reason was they didn't have a signed contract. Should have taken the contract to my lawyer because 6 months later they charged me at $50 fee for checking the line for a leak. You installed the stuff and you are charging me a fee to check your lines? Jump forward to Oct 2018. Found out there is a great company who has excellent customer service reviews and don't slam you with fees every time they service you so called for a disconnect. They want $149.99 PLUS $59.99 PLUS .35 per gallon back charge to pump the fuel out of the tank. Are you kidding me?

THE WORST propane company and with the worst customer service ever. I am ashamed Taos let them buyout NM propane and I am ashamed at the MGR they put in charge of the Taos office. RUN FAR AWAY AND FAST! Getting charged $90.14 for a 20 min visit where NOTHING was done other than him speaking to my plumber about BS (who used to work for AmeriGas) who was here already putting in a bid. I literally got charged for him doing NOTHING. Go to Rio Grande Propane or Kit Carson.

Twice we have talked to them and scheduled a delivery, they said they would call the day before and let us know what time they would be there. Twice they never called to tells what time they would arrive, and twice then never showed up on the scheduled deliver date! Today was the last straw, they never showed up. Cascade Propane was always super by showing up on time and on the scheduled day. We will never use AmeriGas, they have shown their customers are not important.

Been dealing with poor service and outrageous fees for years. Reading the huge disclaimer on the company policies reads like a NAZI document. Actually says they can enter your property anytime they want.

Energy North was purchased by Amerigas. They sent out a very vague postcard with no details, just there would be changes. Everyone's budget plan was canceled and my rates rose from already excessive $2.88 per gallon to $3.49 per gallon. I went through a lot of effort to change providers. Currently, I pay 2.19/gal with Haffners. I didn't think there would be an issue after I called and closed my account 1 year ago. Suddenly there is a $154 fee on my credit card. Previously I set up auto bill pay and because I didn't shut it off, it generated the bill.

First time customers looking for a single fill-up. Unfortunately they never followed through... Someone came and inspected and said a regulator needed moved and it would be under $20 (it’s been there for 20-years through multiple companies/inspections), fine. Nobody called nor scheduled and the truck showed a couple days later and turned around and left. Looking at the gauge on the tank, no propane was delivered… Nobody called/no note left.

For several years, Amerigas has overcharged customers of the propane business in Northern California. In February of 2018, after several overcharges and requests for adjustments, the company tried to overcharge me by $1.85 per gallon above the going retail price. I contacted the local office and demanded an adjustment. They adjusted the price down by $1.00. I sent and called the office giving notice to the company that their services were terminated. My notice to them was dated 5/6/18. Further, I wanted credit for the amount I paid them for the propane minus the amount I used. They were only willing to discount the recovery to a price below a figure that was close to wholesale.

AmeriGas was called for propane delivery service to a home that had 2 existing tanks that would service gas logs only. The salesman informed tenant the existing tanks could not be used and opened account in my name via tenants signature!

I had my first experience with a bad AmeriGas tank and (Jewel) the merchant where I purchased the tank, freely exchanged it with another no questions asked. I learned that there are newer tanks that can be distinguished from the older ones by their shape. The newer tanks are a few mm shorter than the older ones and have a rounder shape. There is also no rust on them and the paint can easily be identified as the original coat. There is also an expiration date stamped on the tank, e.g. (01/17). It is near the top the tank. Probably not a good idea to accept a tank with an expiration date stamped on it.

Finally was able to find the average price of propane in California. Turns out I have been overcharged by more than a dollar a gallon for years. We are talking an extra $600 a year or more. Decided to switch companies. The bill for the years rental had just arrived. They forced me to pay it or they would turn me over to a collection agency. They promised to reimburse me for the unused portion of the year. After picking up the tank a month later then promised they now refuse to reimburse me. Crooks!

To avoid an annual rental charge I need to buy at least 160 gallons of propane per year. When I called to price an order they were going to charge almost $5 per gallon whereas other companies locally are closer to $2 per gallon! They change prices on the customers all the time and only if you know the ropes and keep asking can you get a better price.

This is company as robbery the customer! 8 years have no issue with gas thank, now I have to pay rent $97/yr. The gas price is high whatever they want to put plus bla bla charge. I call want to pay the bill divide 3 times, the customer service so stupid like doesn't understand. I call again, the other lady said, if I want to pay split 3x, I have to sign the agreement! And this never happened before, I pay split 3x. That's the WORST COMPANY in US. My rating actually not even 1 star, just a piece of **!!! Beware to other customer who ever want open with this AmeriGas Robbery company!!!

I used AmeriGas when I was building my new home, they seem like a clean company. I was told that I could purchase my gas tank after a few years of use. This was back in 2012. So this I made that request to the company to buy my tank, got tired of paying rental fees for using their product. I was told we don't sale tanks and I cannot use my own tank, I was charged more for gas when my tank went below 10 gallon, and for calling them for refill, and they still charging after fuel recovery lawsuit which they lost. I have review other complaints and they do sale tanks. I have read the bottom statement on certify, I still have gas in my tank and from reading other complaints there is no refund on the remaining gas. This tank will be empty when they come and get it.

Every month for 2 yrs we had to call because of being overcharged. We always paid the amount due but continually complained and requested service checks and reasoning for the high bills. Then we finally received relief when someone actually took the initiative to look into the billing issues and received 3 months without having to pay a bill but still not close to what we overpaid. We were just happy that it was going to be over, FINALLY. WRONG, Happy Thanksgiving, we are going to see if you notice we increased your bill again.

My father has a vacation home in MI, where he uses AmeriGas. We have been with them for years without issue. Now, all of the sudden, they are charging us a rental fee of almost $150 for NOT USING GAS THAT WE ALREADY PAID FOR. When we contacted them about it, they told us we signed Terms & Conditions agreeing to this fee. Upon reviewing the Terms & Conditions, we found no indication of what the fee would be, so they can essentially change the fee to whatever they want anytime they want. We feel that the Terms & Conditions should be clear & transparent & should indicated EXACTLY what we will be charged. At the very least it should indicate that the fee will be no more than $X.XX, so the customer is aware of all the fees going in.

AmeriGas is not dependable. I was low on gas and called the company. I was told that I would have a delivery soon. I was lower and called again and was told by Vicki not to worry they would not let me run out. I called the next day and AmeriGas stopped answering the phones. They would not answer the emergency number either. I was lucky and got another company to rush out with two tanks. When I signed up with AmeriGas I told them to put me on auto fill. I soon found out what "AUTO FILL" meant. The company goes on something they call "degree heating days". This is a temperature that is picked and below that temperature, you are using heat. This is the problem with this, the company has no Idea what they are talking about and this is why so many people run out of gas.

I had moved into Hemlock Farms over a year ago and was told my propane (AmeriGas) would be $1.76 a gallon. I was running low on propane come November of last year and the truck pulled in pumped my propane with two cars sitting in the driveway not knocking on the door and took off leaving the receipt sitting on my doorstep. I read the ticket and without warning me jacked my price up to $2.67 a gallon. I was left holding a $980 bill. I then removed them from my services and have 40% left in the tank when I was informed that I would have to pay the full amount and receive no credit back for the 40% left in the tank. They would resell that portion of it to someone else.

Been with this Company almost 2 years. Have always paid timely. Recently experienced financial difficulty during 20 deg weather and was treated like trash. Explained to “Amy” my situation, just had a newborn. Was told to take my baby to a neighbor's house. “There must be at least one person in your family that has a job that can help you”. When I ran out of gas and called to report a potential gas leak, I was charged over $100 more dollars. Deliveries are never on time. Wait time over an hour just to speak with a rep. Amy has placed me on hold several times and never returned when I have asked for corporate's number or a local supervisor's contact info. Left messages with Amy for a supervisor to return call to no avail. They leave you on hold when they know you have no alternatives for heat. This should be illegal.

After 45 years of renting a tank from AmeriGas through all the name changes I decided to purchase the tank after being charged almost one dollar more per gallon than my neighbors who used other companies. I discussed the purchase with my local office and my desire to have the tank leak tested before buying it. I was told that their employees that delivered the gas checked the tank every time it was filled. The first time that another company tested it after the purchase it leaked from almost every gauge on the tank. I personally watched the other company test it. I was discouraged to say the least. Now I am waiting for a technician to come and replace all the gauges so I can get propane. My tank was red tagged. So much for their drivers checking the tank every fill. I feel that the company was very dishonest with a 45 year customer.

First of all, their prices are absolutely insane. We were taking a 5 Gallon Tank and filling it at U-Haul down the street for less per gallon then they wanted to charge us at purchasing 200 gallons at a time. We shopped other propane companies in our area and called them asking if they would at least come close to the other company's prices. They would say they were going to get a discount amount and call me back. Never receive a call. Called to have the tank picked up, asked if there were any fees. No, no fees. Took them over two months to pick our tank up. Then a month later, I receive an envelope from them. Thinking it was junk mail, because we had been with another company now for almost three months. Receive a second letter, open it, it is a statement saying we owe over $100 (now late fees of $38 p/m are being tacked on).

They are just horrible in regards to reliability. We have "automatic" delivery which is never automatic. Frequently end up running out of gas (and we aren't using up at a high rate. They just don't come) so end up calling for emergency delivery when we realize that we have run out and then they charge additional fees even though we have paid up on time and should have received our delivery earlier. They know they have you over a barrel because technically they own the tank even if it is buried on your property. Well today we have had it and are going to pay to have this tank dug up and a new one installed from a more reliable company. If I ever move, I will not even consider buying a house with AmeriGas as the contract even if it is my dream house. They are that bad.

I have been a propane consumer for over 30 years and cannot believe the outrageous pricing, rude and unreliable service and total disregard for customer service and satisfaction of Amerigas. Unfortunately for me the family run energy supplier in my area was bought by Amerigas. Immediately I was charged $258.00 rent on the company owned tank because I did not meet the minimum gas usage. When I asked to purchase the 30 year old tank so I would not have to rent I was told the tank would have to be replaced and I would be required to purchase a new tank due to safety reasons??? If I continue to rent the tank there is no issue for Amerigas to continue to use it.

Called for a delivery when our tank was between 30 and 35%. They said it would be 7-10 days and on their website, our delivery was slated for between the 1st and 9th of March (we called on the 1st). It is now the 15th and we still have not received a delivery. Called them yesterday to see what was going on and they said we weren't on the delivery schedule and that it would be another 7-12 days before we got gas (we're now at less than 5% gas). I live with my mom, who is 75 and not in the best health, and it is our cold, rainy season. But we can't use the heat because we were afraid of running out of propane. No one seems to be helpful, and in fact, the girl we talked to yesterday was rude. I sent an email but still no response. We're ready to switch companies.

Unless you have an emergency, you cannot schedule a delivery for a certain day! You just tell them to come and they come whenever they want. VERY inconvenient if you want to be around for the delivery.

We went with another company in Oct. 2017. (G&B) G&B faxed AmeriGas and we called them to let them know that we were changing companies. They sent us a bill for a $50 rental fee, which we did not pay, of course. Then every month they would send us another bill with a late fee on it. Then they sent us to collections for not paying. Meanwhile, we called them every month to tell them we no longer have service with them and EVERY single time we called, they said "they didn't know we wanted to close the account"! We even went in there in Feb and called.

Sadly, I allowed Amerigas to gouge me for years because I rented a tank from them. Finally a few years ago I had enough when their lock-in price contract came and it was for $1:50/gallon more than market price ($3.89/gal). I bought the tank from them (for $400.00 after 25 years) and made it back on my first fillup with my new company.

BUYER BEWARE!!! They lure you in with their low introductory prices... however, after the contract expires, LOOKOUT! Their prices almost doubled! Their TV commercial says, "We treat you like family." All I can say is "thank goodness, I'm not in your family!" I gave them a rating of 1 star, and that was WAY TOO GENEROUS!!! My grandmother would say "They're a wolf in sheep's clothing!"

I requested a STOP in delivery since we were in the middle of moving away. They came and filled it anyway, $500 to fill from 40% on the gauge. Then almost did it again 30 days later, but I talked to the guy at my house and he politely drove away. So then we moved, with 50% full mark on the gauge, 500 gallon tank was removed from the site for the new owner to go with a different company. The local AmeriGas rep, said this was no problem and would send a check or a bill to settle the account.

I was charged $179.00 for tank rental. I didn't pay it on time so they came and put a lock on my tank. I called and paid while the tech was here and they charged me another $100 to take it back off. The reason they gave me was because it was time consuming for him to take the lock off. It took him 3 minutes at the most. The employees at the Wooster Ohio office were very rude and didn't want to work with me as far as not charging me the extra $100. I am so sorry I switched to this company.

I changed to a new propane company after 14 years. My office is not on SPUG. They just switched this month. I was paying more than any other propane company. Now after 40 days the empty 500 gallon tank is still sitting in my driveway. The staff, at the Royal Oaks office has been very rude, in trying to get a date to pick up their tank.

I've used Amerigas for two years now. I'm always hearing I should try this company or that, but I will never switch. The service we receive is unmatched! One time the driver went out of his way to make sure we got our heat before Christmas. Once we had a leak, they were here in an hour. Another time the delivery driver stayed almost an hour to make sure he got my hot water heater lit for me and my kids. Many times I've had to call to ask if something is possible, and even though according to policy, it wasn't, they still accommodated me! From help with billing to deliveries, Cassie remembers me every time I call. Once she even called me back after going above and beyond by asking her manager if she can help me with a delivery we needed ASAP. I will never change companies & am lucky I chose them!

This is my third winter living in an insulated apartment that is less than 900 sq ft. I just received a bill for a propane delivery that was almost $700 @ $4.27/gaI. I only use it for heat. I keep my thermostat at 60 degrees for a good 75% of the time. Prior to the most recent bill, I got a bill November or December and they charged me $4.59 a gallon. Fortunately it was a relatively small refill. At this time last year, I paid $2.69/gal in January and $1.96 in February. I hadn't locked in the last two winters because the bill was manageable. I am furious.

Have had Amerigas for 20 yrs. No issues. This year we ordered propane tank refill 3 weeks ago-no show and reason per representative at Amerigas it was “rejected,” but did not know why-no documentation. We rescheduled for the following week. No show again. Called rep and rescheduled. Driver calls and discuss time frame. I was home for time discussed. Driver came 2 hrs later and did not “light the pilot, which is what my presence was needed for.” Left note in door and left-I was home waiting for him to come in the house, Amerigas rep stated all issues were not their fault. Disappointed by customer service.

First of all, I've never had to use this propane crap before because I've always lived in a house with central air. Since moving to this small town where everything is PRIMITIVE, the worst part of it all is getting gas from AmeriGas! I spent almost $400 on 100 gallons of gas 2 weeks ago and never imagined it would run out already! I ordered 200 gallons on Monday and today (Wednesday) I called to see if the truck is coming to our area today and they said it wasn't coming til next week!.So we have NO HEAT all this time when it's in the 20's out!

I was a single mother struggling to pay my bills for years, taking money out of retirement and almost had to move because the propane was so expensive. I did not know propane is not regulated like other utilities and they could charge whatever they wanted to. Come to find out I was paying over $4.50 a gallon when the going rate was less than $2.00 per gallon with competitors. I called Amerigas to tell them their tank was dug up and they could come get it. They said they had 10 days to pick it up. Thirty one days later and now the excuse is they need to pump some gas out because it is at 10%. They do not care if they lose customers because they are making so much off the ones they have. I would never recommend this company! I believe they are taking advantage of the elderly and poor that think they have to pay whatever price Amerigas bills them.

Bought a poor condition AmeriGas five gallon LP tank from the machine in front of Sam's Club on Dale Mabry north Tampa. I had never used an exchange program and now I know why, at least from AmeriGas. I was not about to trade in my new premium grade tank so I bought their tank with gas included. You cannot see the tank you get, otherwise I would have passed. The tank was greasy and filthy, which is only a nuisance and probably typical of their outfit. The tank however had prominent rust around the weld area where the valve entered the tank. I would consider this a safety problem. The fill port was fouled and filthy. Fortunately I noticed it and cleaned it. So while I was at it, I washed the tank, which caused me to look at the bottom where there was heavy rust on the tank bottom inside the circular stand.

I purchased a spec house where the builder had installed an Amerigas 500 gallon in ground propane tank. To get it filled I had to agree to the Terms and Conditions of the contract the builder had signed. The builder agreed to those terms so he would not have to pay any money for the tank, leaving me on the hook to "rent" the tank from Amerigas. The first year I went in and signed the paperwork and everything went relatively smooth, they filled it regularly and the billing was accurate.

AmeriGas in Spartanburg, SC never knew or ever exhibited the truth. These are a fine-tuned group of scam artists designed to hook you with the notion of low pricing only to find other charges to ramp the price back up. I had to call them every year and threaten to leave in order to get "contract" pricing. This year I had enough. I disconnected their tank in Aug 2017, and told them to come get it. At the time, it had 40% in the tank. Then, in the first part of Dec 2017, they sent me a bill for a full tank fill-up at gouging pricing. The problem was the tank was disconnected, and it is against the law in the state of SC to fill a disconnected tank. They billed me $420 and expected me to pay it. When I went outside to check, the tank was still 40% filled.

I was a customer for over 17 years and had a great delivery person, Ted, for years. He would call the day before coming and I would clear out the bush that grows over our propane tank, this worked great for many years. Got a new driver and she did nothing but complain, had to back her truck up a long ways, refused to call me and let me know the day before she was coming to deliver gas, had to pull the gas hose a long ways. So the bush was overgrow on the tank and she started red tagging me. So, cleaned out the bush and she walks up and Red tags my tank. Says I need a new one and said they would call me sometime and put a new tank in, right at Christmas time. Did not care that I had people coming in and might then be without Gas for the holidays.

I am a customer and I stopped at their office to check on the price as I was getting low. I did not like the fact that the receptionist would not tell me a price until after she looked at my account. After I was told a price I told her that I would think about it and left. 2 days later as I returned home from work I noticed that a truck with dual wheels had backed up my driveway. We had a fresh snow that day so these were the only tracks in my driveway. I assumed that it was UPS or FedEx but as I followed the driver's footsteps in the snow, I see that they walked back to the propane tank.

I am a renter on a shared property. The property came with an AmeriGas tank, I have been paying rental fees and buying my propane upfront. I recently called and told AmeriGas I would be moving soon but the tank was low. I was told I had to purchase the minimum amount, which cost me over $300. There is still 75% propane left in the tank and Amerigas is refusing to refund me for the propane still in the tank.

I rented a home in Winter Park, Florida which had an Amerigas propane tank on the property. If I had known what a stressed out person I would become just from this company, I would NOT have rented this house. First I had to open a new account with them, even though I was the tenant, so an extra $400.00 on top of my moving expenses and rent/security deposit. Then I get a bill for the yearly tank rental, which I forwarded to my landlord, who didn't like having to pay for this, and never told me. As I was preparing to move out, I thought I noticed a possible gas leak, so I called, and they sent someone out right away, the tech guy said my tank is "unserviceable", first of all because my landlord didn't keep the area around the tank clean of any plants or debris. Then he said the tank was unloved due to the settling of the back of the house.

Got two big tanks installed and converted house heat from electric to propane, AmeriGas gas was suppose to fill both tanks and only filled one tank so we ran out of propane with temps in the teens and was unable to heat house, called AmeriGas a week earlier to fill tanks. They said they would be filled and a week later still no propane! Called again and the rude woman/girl said they will fill tanks when they can get to the area! WTH... Have no propane and no heat with temps in low teens and they say they will get there when a truck is the area!! Would not recommend using Greensburg AmeriGas, have Somerset AmeriGas for camp and they seem to be spot on!!

AmeriGas bought the propane company which we had been doing business with for nearly 15 years. We did not have a contract with the original company and still had the original tank. After the takeover we had so many "extra" charges showing up on our bill. We decided to go with a locally owned propane business. (The local owner said they were gaining many dissatisfied AmeriGas customers.) When we received a bill for over $200 for 1 year tank rent (which we had never had been charged before), that was it. We called to have the rent charge removed, discontinue service and to have the tank picked up. We told them at that time we refused to pay any pickup charge. The next bill did have the rent removed but a $60 "Service Fee" added, which we translated to mean pick up charge. We called again and told them we did not have a contract with AmeriGas and would not pay the $60. This month they added a $36 late fee to the charge.

I got a quote some time back. I finally called to set up a site survey to move ahead with propane gas service. I was told I had to wait 3 weeks for this appointment. On the day, they called to cancel with no explanation and said I now had to wait another three weeks to reschedule even though the cancellation was not my fault. The customer service provider was rude and full of attitude. I will be going with another company.

After my contract ran out. I decided to change companies. Be aware. They charge a large fee for picking up their own tank. Even though most people cannot move the tank themselves. What choice is given but for the company to pick their own tank up. I do not recommend this company.

I live in a community where we sign contracts for a certain price. 4 or 5 years ago they said they never received mine so they charged me something like 4$ a gallon for the winter. They led me on saying they would correct it, and when that never did, they said I would get a credit, they lied right up to springtime. And told me I would not receive anything. I should have dumped them then. Now they are adding bogus charges to our bills. I have some kind of 119$ service fee. They said it was a mistake and would correct it for me and other neighbors. Been a week. Still nothing. I'm going to look for another company. Stonington Ct has been getting bogus charges. Many areas of Connecticut.

Yes, I did make the mistake of signing up for the auto check option which states that AmeriGas can come up, check the level of our propane tank and if deemed to be low, they can refill it. There are stipulations that AmeriGas must honor, to honor the contract. They must call and contact me first before they come up. Well they did call and left a message (shortly before the installer arrived, thus not providing me with a chance to call and reschedule). They apologized for the "short" notice, but they also said that I could call in to reschedule for another time. Well, I was out when they called and the "Ninja" driver quickly hooked up and filled my tank and left me with a 600 + dollar bill.

I'm writing this because AmeriGas totally ** up on our move-out Sept. 1 and cancellation of our service. I may as well have called up and talked to a brick wall. They ended up charging us for a tank refill for the new occupants of our old house! And, their business phone gives that three-tone "number not in service message" now when you try to call them. This is NOT how anyone in their right minds does business, folks.

I contacted the company when I changed providers. They said there was a $56 removal fee. How weeks later I asked when the tank would be removed they responded it would take 6 months. This is totally unreasonable. Am I responsible for their equipment for the next 6 months? Doesn't seem right.

This is by far the most incompetent company ever! I've had the displeasure of having them for roughly 2 years. At first I thought the small mistakes that kept happening were nothing and easily fixed, but looking back I realize it was just showing me how completely incompetent they are. 1st delivery - I was told that I don't qualify as a charge account, (no problem I wouldn't expect to), I was told when the driver arrived to give him my check. Come delivery day and I go to hand the driver my check and I'm told I'm a charge account and that I have to mail it. Again no biggie I can easily do that. A few days later I receive a call saying I didn't pay, and unless I do so right now they're shutting off my gas. I figured it was a simple misunderstanding and paid over the phone.

We have been in our new home for about 2 weeks. We contacted Amerigas and then advised that they were going to do a soft credit check. When the credit check came back, (mind you my husband and I have FICO scores well over 820), they stated that we didn't have enough credit in the area. Well duh, we just moved in 2 weeks ago. They then told us that every month we would have to pay them upfront for propane service.

We rented a tank from this company for a rental property we own, and have been using it for years, with numerous refills. We recently became aware that their rates for propane are WAY higher than other companies in the area, so we switched out the tank to go with a much more competitive rate. They now want $146 to remove their tank, stating we have not met their initial period (which is three years). We have had the tank for at least EIGHT years. This company is a total rip-off!

The WORST company... It seems PRICE GOUGING is a normal way of doing business for these CROOKS. We had their "service" in Chester, Calif. a couple of years ago when they upped the price from 2.50 gal to 5.61!!! So I called in to complain and they immediately dropped the price to like 3.50 or so. I told them they were history and got another HONEST company. No more problems.

They are charging $5.459 a gallon: around the country it is much less than that. The answer from the office is that it is priced at the head office and as we use less than 100 gallons in a year, it is more. They had charged like this last year and when I complained they reduced it. This is not the way to do business. As there are less competition in this area, looks like they can price whatever they want. They also charge a $95 per year to lease the tank. And a will call fee of $6.99. Frustrating to deal with these concerns.

I have been with AmeriGas for three years. The first year my propane was $1.29 a gallon about the average rate back then. Last year it skyrocketed to $2.10 a gallon and I paid that for the first six months before my mother in law had mentioned that she called and they lowered hers, when I called they lowered it to $1.69 a gallon that was the best they could do she said. I checked around and the average was $1.19 a gallon. Yesterday I received a letter from them explaining the terms for this year. A $99 administrative fee and the price was $2.29 a gallon. I once again called the local competitors and $1.29 is the rate everyone else is at.

We are being charged $4.439 per gallon of propane on our latest invoice for 06/10/2017 - the national average at this time was $2.20 - and the AmeriGas website shows their pricing at $1.54 with a special for new customers - $.50 off per gallon. This just seems ridiculous and very dishonest of AmeriGas not to be charging the same rate to all their loyal customers.

Over the past few years, the price has gone up and up. That was expected during the time when gas prices were at their highest. A couple of years ago after replacing windows and other weatherization upgrades, my usage went below a 1200 Gallon usage minimum to get on the price guarantee program. This past Feb they filled my tank which had 40% left in it. I am out of work and ran out to stop the person but he had already added 35% into the thank for a total of 75% in the tank. When I received the bill the price was $4.17 per gallon. I called to find out why and they said that is what they are charging. I then called 4 other companies all with approx $1.50 starting and an everyday price of $2.20 per gallon. I finally got a great deal elsewhere.

I am letting everyone know that Amerigas claims they delivered gas to my property which is gated and guard dog on site in Nov 2016-when everyone in family was out of the country. They have no proof other than a computer created receipt. No receipt was left because they were unable to access our property. I foolishly paid the bill, over the phone, without verifying the charges. Now that I have overpaid, they are now trying to get more out of me for tank rental and charging $36 late fees each month. I owe the tank rental but have overpaid them already for services not delivered. The office is unable to provide proof of delivery, which they can't since the property was locked. Be very aware of their billing charges. Their tank is being removed. I highly recommend you get your own tanks and pay much less. Amerigas is not trustworthy and they overbill you for services.

Shame on AmeriGas for taking advantage of the elderly over charging them for gas, tacking on fees for hazmat and refueling cost (These charges are incurred by the propane provider but are charged to the consumer. Amount we have paid in the last 4 years is $125.00). We have always prepaid for our propane after our last fill. We were charged 1.899/gal and every propane company in the area was at 1.599. We had another company come and transfer propane from AmeriGas to their tank and had them set AmeriGas tank at the end of the driveway for pick up. AmeriGas then sent us a bill for 39.00 which I am not going to pay. I believe us to be even!

We are a longtime Amerigas customer. We started with them many years ago after they acquired our local company. Their service in last few years has been horrendous. They have repeatedly run us out of propane during winter months. Our past two deliveries have been at rates WAY above market rates. $4.59 and $4.89 per gallon respectively. We are having problems talking to them directly, only messages. Terrible way to treat good customers. Awful company. Cannot wait to make a change. They say they will reduce price of our last two deliveries if we sign a contract for service... Feels like extortion to me.

We have had AmeriGas since we bought our current house because that is the tank that was already here. We always thought that their prices were high but didn't do a follow through with other companies. On April 4, 2017 we had checked our tank. We were down to like 18%. They told us to have a delivery before 7-10 days we would have to pay $154.99 plus $60.00 surcharge, told them, "Nope no way. Come and get your tank off our property" and hung up.

Recently ordered a tank fill-up and was billed without any notice of the number of gallons nor the price per gallon. I went into the office to find out I was being charged $4.79 per gallon. I asked if this was the price for every customer: "No-it is based on how much you use." Apparently, I am charged the highest tier because I use so little. Then I check with my mother, who uses 6 times the amount I do for heating and cooking: she is being charged $4.85 per gallon. My mother doesn't check the amount per gallon-she is elderly and simply pays the bill without question. So I have been overcharged, my mother has been overcharged, and I was lied to in the office.

I have been a customer of AmeriGas for many years. They used to be a very good company, and always held up their end of the deal. The last few years they have turned into one of the shadiest, greedy, scheming companies I have dealt with.

We used Heritage Propane for years until they were acquired by AmeriGas a couple years ago. The level of service has decreased significantly and the increase in prices are astronomical. AmeriGas has the audacity to charge almost $6.00 per gallon and add additional junk fees (over $20) without notice. In comparing alternatives, it's nice to find local/regional companies that charge $3 less per gallon and no junk fees. This was my last refill with AmeriGas.

Dropped after 21 years -- We've been an AmeriGas customer since we bought the house in Boca Raton in 1996. After making our last full payment of $329 last April, it was time for a refill this month. When I called (they never were good at regularly schedule fills) they suddenly had no record of our account, but were "going to look into it and get back to me." After three calls to get results of their findings, there was no return call from AmeriGas. They profess a commitment to customer service in their promos, but they have always been terrible at it. We switched to Florida Public Utilities for our propane and are off to a good start.

Not sure how this company gets away with price gouging. We were being charged $2.05 MORE on average per gallon than other companies in our area. Had to call and actually bug them to deliver when low and they always claimed there was a propane shortage. BS! Unhooked their tank and switched providers and they still won't come and retrieve their tank. Also sending us bills for rental on a service that we cancelled with them. Good luck getting that paid!!! I am sending them a certified letter and will be in turn sending them a bill for storage of their tank. Unreal be warned.

I miss V-1 propane. AmeriGas is so crooked. Price gouge big time. We need another propane company in Casper Wyoming. This company is the worst. Don't use AmeriGas!! On top of their propane costing more than other companies just got charged 36 dollars late charge when their gas is already overpriced! AmeriGas crooks.

I've used AmeriGas in Rollinsville, CO for almost three years. I depended on them for heating 9000 feet up in the mountains. It was a total nightmare. Initially, I was using their auto-fill option. One day, I noticed my propane was low, so I called into their Evergreen, CO office. Upon investigation, AmeriGas claimed I owed them $1,400 as they had been filling my tank during the winter. I found this strange, as I had been previously paying them monthly for a year and never had a balance. They also never sent invoices for any of these deliveries. Nonetheless, running low on propane, I paid them off and ordered 100 more gallons will-call.

I was reading reviews on here and was recently in the same situation as another reviewer. I had called a few months ago to postpone deliveries until February just so I wouldn't have a bill and knew my tank would last until then. I was asked what date in feb., so I chose feb. 8. Well Feb. 12 rolled around, no delivery. I called on Feb. 13 no answer so I called back Feb. 14 - this is all to local office. I asked when I was getting a delivery. I was told my ticket was pulled, I should get a delivery this week. I told them I was on 10 percent and lady told me she would note that so they would know. So weekend rolls around and no delivery, I was on 7 percent by then and it was cold at night. I called on 20th but no answer.

After 20 years as a loyal customer, AmeriGas Georgetown, SC charged me 4.54 dollars a gallon for my propane fill. This is 2.04 dollars more per gallon than two different competitors. I have tried for two weeks to speak to the local and area management to discontinue my service to no avail. The national headquarters has taken my calls, but are powerless to assist me. I just want to quit AmeriGas service.

I have had several problems with this company. Have contacted my local office and customer care, am promised that there will be a solution that management will contact me. After being a customer for 11 years with a perfect payment rate I would thing that common decency would at least warrant a courtesy call. Here is a list of the some of the problems we have had with this company.

The reason I'm even signing in is I just got back from town and was told they can't fill my 7.5 propane tanks? Because my tanks were over 10 years old. This is the most stupid and unfair thing I've ever heard??? I have never ever heard about any propane tank explode or??? I just threw one away because the valve quit working??? I want to tell anyone responsible for this stupid idea ever done. Please make sure someone sees this and hopefully does something about it???

The price I paid for gas was always over a dollar more than the competition, I finally cancelled the service or lack of. I was charged 59.99 to return my rented tank that I had for 3 years and during that time I paid almost 300.00 in rental fees, what a rip off.

This is the worst company in sonoma county. I am a 79 year old senior, my bill is paid and my tank is about empty. They will not fill for 5 days. I phoned last week, and told them I needed a fill and they didn't come. I phoned again yesterday and told them it was about out, they don't care. My tank will be out by tomorrow. They gorge on the price. They are the highest cost in this area by a substantial amount. For a senior living on social security of $925 dollars a month these people are evil. They should be put out of business. They also lie about the phone calls. They make no mention of the call I made last week.

We just discontinued AmeriGas service. Here's why: After 15 years of propane price per gallon rising to $3.60, we called for a refill at the 20% level on January 1, 2017. Today is January 10, below freezing at night here, and no sign of AmeriGas so far. We ran out of propane 4 days ago. They say our delivery is still 7-10 days out. We are not kids, both seniors. So we called a competitor yesterday, who sent someone out this morning, and scheduled our new tank and service for next week at $1.59 per gallon. Now AmeriGas wants a hefty fee to remove their rental tank. Bite me.

We woke up to find our fuel ran out on a Saturday morning which happened to be on the New Year's weekend. I called the emergency line to be told since my account was past due, I would have to deal with my local branch. Of course they were closed for the holiday for a three day weekend. I even offered to pay over the phone so I could get heat in my home. Too Bad...would only repeated I need to deal with the local branch. So for the next three days we went without any heat.

I am on an automatic replenishment program with Amerigas. I lived at my house for over 10 years. I ran out of propane this summer and had to get an emergency shipment. I noticed my tank was getting low (under 30%) so I called them to let them know (which I shouldn't have to do because they should be forecasting my demand -- but I did anyway). They said they would expedite my shipment. They came yesterday, filled up my tank, but they didn't turn on the gas to my house because it was below 2%. They didn't notify me, so I woke up this morning with no heat, no hot water, etc. I called them to find out what happened and asked why they didn't notify me. They said they left a "paper", which I still haven't seen. No phone call. No email, supposedly they left a paper document somewhere. Are we living in the 21st century or what?? I have a 3 year old with no heat this morning. Nice Job Amerigas.

Employee promised delivery on Wednesday, December 28, 2016 - offered only 8 AM to 5 PM; originally called for delivery on December 19. When I called 4:30 PM on Wednesday told 6-7 people ahead of me but that I was definitely on schedule for delivery. No delivery. When I called this morning, told I was scheduled for delivery on 12/30! I pointed out that wasn't what was promised on Tuesday or Wednesday. The person who answered my call, then the supervisor, insisted that I was mistaken and the problem was mine. After 18 years of being a customer, I told the supervisor they offered no service. Last year I waited one month for a delivery. Needless to say, I'm in the process of locating another company for propane service. Amerigas is zero in customer service in my experience and opinion. BEWARE!

Awful company!! Had them for only 2 months as a new homeowner, the tank was already through them. Tank was down to 15% which I get you're supposed to call at 30% - I was unaware of. They put me down for a delivery and said I should be okay until someone delivered. Nope! Thankfully we have a wood burner to heat the house somewhat! They told me up to 7 business days to deliver (online it listed 7 days for the delivery, not specifying business days) by the 5th day they still did not have a driver scheduled and no clue yet when we would get propane!

Price gouging - other local providers charge less than half. Called to be on auto-fill, on two tanks and they failed to come out on one of them. Consequently our tank went empty, then by the time the tank was filled the price was significantly higher. Upon investigation I found they are charging more than twice what other local providers are charging. Stay small, stay local, stay accountable.

Amerigas in Whitewater, WI is a disappointing company to work with. Their receptionist is nasty. Samantha is usually in a terrible mood and when, on rare occasion she is friendly on the phone, she doesn't record information properly. Furthermore, the employees often don't come when scheduled. They make excuses such as "the truck has broken down," or "I can't get the truck to the tank," a tank they have been servicing for years. They leave a note on the door and say they will reschedule, but you have to call Samantha numerous times and wait weeks to months to have them come back. We recently went with a new propane company and Amerigas had to come pick up their tank.

Had a tank installed and everything OK for a couple of years. Then they started adding charges (Tank Service fee, Tank inspection fee, Valve inspection, etc.) on top of the rental fee and stated boosting the price of Propane. You are locked in with a contract and have no recourse. Final insult was when the price of Propane went to nearly $6 (everyone else charging a bit over $2) and the fees and cost of propane was nearly $900 a year for under 100 gallons. These people are blood sucking vultures!

Got a bill for October at 4.568 a gallon when the average is 2.82 a gallon. When I call they said, "Mistake. Sorry," but I don't believe them. This goes on all the time. Also NEVER sign a contract with them or you are going to have to pay more until it expires. Bad people, bad company. You can't trust them. Looking for some else.

Amerigas came and topped off my tank that had already been filled by another company (I own my tank). I never ordered the gas and when I called to talk to them about the order I was told I was on a forecast program. I told the rep I never signed up for a forecast program and had just had my tanked filled at 99 cents a gallon from H&H Gas and Amerigas charged me $2.689 per gallon, plus $10.59 for a Hazmat fee and a $4.72 Fuel Recovery fee. That's more than a 260% increase not counting the additional fees. I have access to the real price of propane and during the month of September the real price was $0.39 per gallon.

We just purchased our home about 2 months ago and the propane tank was sold to us as part of the deal since the sellers owned it. When we started calling local propane companies for quotes Amerigas employee told us that, "Oh, that tank is ours and we refunded the previous owners for the unused propane, so now you have to pay us for it". Needless to say I asked that they provide documentation about the tank lease (plus the serial number for me to verify) and the refund (btw, their own website says they issue no refunds). I had to call 3 days in a row to remind them.

I informed AmeriGas in July that I that after about 15 yrs, I was discontinuing their services and needed to have their tanks removed. I was then informed that there would be a removal fee and I won't be reimbursed for the gas remaining in the tanks. I have 2 tanks which are presently more than half full. Approximately 100 gallons. Which I paid for at approximately $3 per gallon. Today, I called inquiring about the pickup. I was told that they were awaiting a call from me to remove the tanks. I told the representative that I never changed my mind about the removal, I was going to call back to speak to someone about my disagreement about their recently revised policy changes and unreasonable charges. Which I did to no avail.

After paying continuing steep propane prices for AmeriGas, on time and in full; our original company was taken over by them, I've now gone to another company. Since then I've had nothing but the run around and lies as to when they're going to pick up their and it's going on 4 months and nothing is being done!

A driver of my original propane company warned me that Amerigas was buying the company and my bills would skyrocket. Well it was true - after I had Amerigas I was charged over $4 per gallon! I don't know how they stay in business, they overcharge for propane and add a bunch of fees to the bill. Then when you complain about price and tell them you are changing companies they rely on an intimidating phone call to try and keep you. A lady called me and said I would have to pay $400 to dig up their tank for them or buy the tank for $200 + tax!! (which is funny because a couple years prior I asked to buy the tank and they said "we don't have any for sale" --- dah! It's already in the ground on my property!)

When Amerigas came to remove my 78 year old mother's propane tank, they demolished her air condition unit which was 3 feet from the tank. No one in the house witnessed it so of course... The fact that she no longer had air that day it had to be vandalism, says Amerigas. When called they stated THAT could never happen. (Obviously they don't live in the real world where anything can happen.) So the workers of course didn't go back and report it, due to possibly losing their job. These people overcharge their customers by price gouging [Reason why my Mom is connecting to gas] so they vandalize their customer's property and never assume responsibility for it. This vandalism cost my Mother 3,000.00 dollars and they could care less. Pathetic people at the Lorain county facility...

Amerigas is a horrible company. Moved into a new house with a VERY old propane tank that did not have a working readout of the amount of propane left. They overcharge if they lease you a tank. We asked for new tank but they would never respond... UNTIL we put in new tank with new company and then OF COURSE they offered to put one in. They call repeatedly if you don't pay within a day and a half and all of the correspondence you get from them is "we want your money"... cheats.

I just finished talking with Amerigas to have a summertime delivery of propane gas for a 100 gallon tank which I am being told is 50 gallons. @$3.42 per gallon = $171.85. When asked why there was a minimum delivery I was told that customers were asking for delivery of much less than 50 gallons and as he said because of a few "BAD APPLES" they now require a minimum delivery of propane in my case because of its size.

My experience with this company has been a horrific one. My error in this is that I didn't write a review sooner. Being in the customer service myself, I give companies the benefit of the doubt when I deal with them personally. Big mistake there! My involvement began when I had my home built in 2007. We didn't know much about propane or propane companies. My suggestion is to do your research. There are plenty of good companies out there and Aero Energy has been head and shoulders above over Amerigas in every way possible. The Amerigas I am having an issue with is located in White Hall, MD. So, they installed their tanks when I built my house and I used them for propane until sometime in 2014 when I decided to shop prices. I started researching prices and began to realize I was being ripped off between $2 to almost $3 per gallon.

I just got off the phone with one of Amerigas' representatives, and she was one of the most awful rude people I have had the displeasure of speaking to. I stopped doing business with Amerigas last year because of their poor customer service, and requested to have their tanks removed from my properties. 6 months later the tanks are still there. So, we called to remind Amerigas to come and get them off our property. Now I have some awful woman calling me and crabbing at me as if this is somehow my fault that their company is run so poorly. Their records are not even accurate for what equipment they have at our property. I have experience dealing with 6 different gas companies, and theirs is by far the worst run. Worst customer service I have ever encountered in 20 years.

June 2016, Santa Cruz, CA - checking the Federal gov report on residential LP prices shows 2.016 per gallon. Why is Amerigas charging me 3.721? Not able to price shop because they own the tank that sits on the property. There's no free market in that. They're cheating people 'cause they feel they can, and without consequence. Amerigas - robber barons. Think a letter or two to Congress is in order.

I received a postcard for a summer fill @ .99 gal. I called to schedule. When I received the bill for the 28.9 gal. fill, they added on a HazMat Fee of $10.59, Fuel Recovery Fee of $4.28, and Will Call Fee of $4.99 for a total of $48.44. Fees added to almost double the fuel cost. Unbelievable!!!

"Thank you for calling Amerigas, where customer service and safety are our number one priority"... is the on hold message that you hear. It could not be further from the truth. I am a tenant in a house, I moved in on Feb on this year and I have had to put out nearly $2000 since. First a bogus $500 deposit, then a $250 safety inspection (which had already been done, but they denied delivery until it was done...again), and a $200 charge to hook up a stove which my landlord paid...but then I got billed for it (trying to scam double payment).

Been with the company several years. Always higher rates. Now I need to move and they want to charge me $180 to pick up tank and not give any credit for 40% gas left. Big rip off!

I used propane until three years ago. Amerigas in Garner, NC was the provider. The last year of service was even more frustrating than the prior years. Our service plan had them fill our tank without us calling so we would always have heat. They lost track of our account somehow and let the propane run out. I paid for an HVAC service visit to discover this. After my call to Amerigas they sent someone out to place a lock on my tank but did not supply propane for two days, as was their policy.

They are the worst. My gas supplier H&H was bought by them and ever since it's been a nightmare. The thing they really do efficiently is process your payment. I called them when I ran out of gas - which essentially means I can't use my stove or my dryer. Yeah, I know. It's one of those things that goes right under the radar when you have a 200 lbs tank. In any event, I called them and scheduled a delivery. At first, I told them I'd pay them cash on delivery, they said their drivers can't take cash (I wonder why). Then I gave them a debit card number and they processed the payment right then - before delivery. Needless to say, the next day they did not deliver any propane.

I bought my home approximately over a month ago. I contacted AmeriGas over two weeks ago a couple of times to have them pick up the propane tank that was sitting on my property. They told me that they would pick it up and still have the propane tank obstructing my construction. I called and told them that it was delaying my demolition work and said they will pick it up and still there. This company is very unreliable and unprofessional.

We moved into a house with an Amerigas tank in place about 3 years ago. Since the tank was empty, we called Amerigas to open an account. We paid a tank deposit & the cost of the first fill. However, the driver explained he could not connect the tank because the service dept needed to come do that. After 6 months of repeated calling, we were entering winter and NEEDED the heat. I couldn't wait anymore & hear any more excuses. I found a new company who came & hooked us up with a new tank right away. I let Amerigas know they needed to come pick up their tank.

I ran out of gas on 01-06-2016 while they were getting ready to refill my tank. They billed me for 200 gallons @ $3.19 cents per gallon. I sent a letter to the Customer Care center and the local office in North Myrtle Beach, S.C. asking them to pick up their tank after 02/09/2016. They told me they had used the wrong formula and reduced my price to $2.29/gallon. I called other distributors and they are delivering to me for $1.75/gallon. I had their tank disconnected on Tuesday 2/09/2016. Their tank is still sitting in my @ 50% capacity. I agreed to pay for any gas I used since my fill up. I called last week and asked them to remove their tank. No response.

For years I paid astronomical prices for propane from Amerigas. My most recent bill was at $4.24/gallon. So I called Foster and they informed me that their price is $1.89. So Amerigas is charging more than DOUBLE. I went into the Amerigas office in Charlottesville, pointed out the much lower prices at Tiger and Foster's, and they reduced my bill, although it was still more expensive than Foster's and Tiger. I have been doing this for every delivery for about a year. My new bill was still $100 more than I'd be paying from the other suppliers.

So you know what happens when you run out of gas? They charge you 80 dollars to come turn on your stove calling it a "line check". They literally turn the stove on and charge you 80.00 for the crime of running out of gas. Wow. That scam is second only to adding sodium to bottled water.

Due to high prices and service charges we changed companies. Now I get charged for them to pick up their tank. Called them. They told to read the terms that they sent out in December. Just a scam.

This company consistently charges three times more than any other company. They train their employees that price is never the reason they leave but when it's 3.00 higher than anywhere else it's the DANG price. I've been told that their price is higher because they offer all these services and guaranteed delivery. They can't even stand behind that because my local office doesn't even have drivers or service people. They all quit and no one wants to work for them. They can not justify their prices. Yeah you can complain to the State Attorney General but nothing actually happens. They don't fix the problem. I think we should all band together and form a class action lawsuit against them in federal court. Maybe then the government will do something about them trying to monopolize the industry because they are buying out all the competition. Monopolies are illegal and it's about time somebody does something about this ** company.

Despite our auto-delivery contract, AmeriGas did not deliver for a month. When this resulted in us running out of fuel (no heat, no ability to prepare hot food) right in the teeth of the winter's worst snowstorm, AmeriGas refused to make any sort of emergency delivery, or, in fact, to do anything for us at all until Monday morning, period. That leaves a family of four with two young children to freeze and starve for more than two full days, contract notwithstanding. I will be initiating a lawsuit as soon as the courthouse opens. Please do not give this company your business.

I called Amerigas three days ago to let them know we were getting low on propane. They had not come in four months which was unusual, and we were down around ten gallons. (We use it for hot water and stove only). They came today, gave us seventy nine gallons of propane and charged us $4.71 per gallon! Gas and oil prices have been way down and I was in shock! Looked up the average price per gallon for propane through "google". Found the price was $2.204! They more than double charged us! Is this legal? We are living on SSI and not prepared to pay such an outrageous bill. Would appreciate any answers.

Amerigas came out and installed my gas stove and dryer. The dryer was difficult for the installer but he was not trained to do an installation on a Samsung dryer. I paid over $500 for the install of both. They came out and did the necessary changes when I ran out of propane. I paid $2.19 per gallon in August 2015 and $3.20 November 30th. I was not home and the quantity seemed high. Now for a fill up in two weeks was quoted $3.19. If I committed to 1000 gallons I would get a price of $2.79. A local supplier quoted me $1.69. How is this possible? I own my tank and had a price guarantee of $2.19 for the first year Oct 2014 to Oct 2015. Watch these guys. They make no concessions. Someone should report their tactics to the Maine consumer rights.

Tank fees and price per gallon way out of line. I have had enough getting over charged! I will waste money to get Amerigas out of my home. Greedy company. Beware. Very dishonest.

AmeriGas is charging over a $1.10 per gallon over to the competitors. We call them for propane and one week later they still had not came to our house. When we called back to find out what was going on they were very rude and we were at 10% on gas. They told us it would take at least a week for them to get to our house. Please don't use AmeriGas, they're a ripoff. Addition they want to charge me $40 to pick up the tank and they will not refund me for any propane left in the tank.

I had a propane tank installed last year because I had a propane fireplace I had never hooked up since I bought house. I used the fireplace 3 times and not for very long and the first time they came out to check tank the bill was 58.00 for the refill... so after that I have not used fireplace since. They came out other times to check tank. No problems no bill. Well today I came home and there was invoice for over $180.00 and I haven't even used the fireplace!!! Well after reading the reviews I am dreading the phone call to find out how gas magically disappears! This all smells bad. Maybe that's why they are a gas company!

We are both disabled senior citizens. We have been calling for an emergency delivery for 3 days. We even went to the local office. It was closed. Now we have no heat and cannot cook. We call the local number and always get the national office. They told us they would delivered this morning - NOPE! This is the most frustrating company and you SHOULD NOT USE AMERIGAS. Now they want me to pay an additional emergency trip fee of $125. THEY have caused the emergency. We called 3 days ago when our gas was low. STAY AWAY FROM AMERIGAS and save yourself the anguish.

Totally lousy service. Worst customer service in the world. They said my fireplace was not working correctly and turned off the gas and put a lock on it. When I called for a man to fix the fireplace he said there was nothing wrong with it and then AmeriGas would not come out and turn the gas on again. They said they have to have their guy check it out. They tried to sell me services I did not need. The renter in the house was without heat and AmeriGas was being obstinate they were not going to turn it on, and the furnace man needed to check to see if the furnace was going to work or not.

When we moved into our house the people before us had Amerigas and said they suggest to stay with them. Worst mistake we have made in a while. First, we called them and asked them for a new tank. They said they would switch out tanks for us. They never called, brought a tank, nothing. It felt like we were forgotten. We were also on automatic delivery and, again, they forgot about us. We were out of propane for a while. Then they decided to raise our price, which was already at $2.49 a gallon ($1.10 more than other propane companies). That was the last straw.

Terrible Customer Service and Price Gouging. Pricing has nearly doubled since we've started Amerigas service two years ago. We were billed $3.86/gal this week for a fill up. Next door neighbor had a fill up the same week at $2.60/gal (I have both receipts). When we bought our house the previous homeowner asked them to fill up to 30% so us as new homeowners would not be hit with a big bill. Day 1. They came and filled the entire tank and invoiced us anyway. One time I took a photo of the tank gauge on the day of a fill up, prior to. They invoiced us for 10% more than they actually put in. Total scam. I called them for weeks to try and straighten out and never got a callback. Non existent customer service. Next I'm locking the tank door and canceling their service. They can come get their tank if they wish but that will be at no expense to us. Terrible, terrible company. Shame on them for taking advantage of the consumer.

Tried to exchange a propane tank at WinCo on Crowley Road in Ft. Worth TX. The machine completed my financial transaction but it never opened up a door to give me a tank. Complained inside at WinCo. They said it does it all the time and they gave me the number 888-336-8151. Just try calling that number. Been calling all day and all I get is a busy signal. Now I am stuck trying to get my money back. Terrible service. Don't use their self serve machines!

The Howell Michigan office has a male customer service representative that has been rude and evasive with me several times. I used to cringe whenever he answered the phone. Apart from that, their propane prices are high and they attach a "FEE" to just about everything. I found a cheaper propane dealer last month and let Amerigas know of my plans to go with the other vendor. Two days later, my tank (and the propane that was still in it, that I paid for) was gone. I was not reimbursed for the propane in my tank AND they sent me a $39.00 bill to remove the tank.

In reading the fine print of the recent mailing I got from Amerigas "updating policies and pricing" I now understand they wait until the highest daily rate is in effect, which you would never know about unless you called every day. It is posted nowhere, then they run out and top off your tank. I end up paying $3.60 a gallon without any idea why, compared to neighbor's paying $2.10. If you want to do it on your own and wait till its tank is at 30% (no less) and call them, that type of service would cost you an extra $118 fee annual. If you change companies during your "rental term" there's another fee. I don't know when my rental term ends, of course. I'm just complaining and have no idea how to remedy any of this trickery except that I plan to move next year one exit down where there is no propane.

These are some of the WORSE people I have ever dealt with. The customer service is despicable. What business person would call a customer and tell them to call them "Mr. **hole?" Well this is what one of their workers told me!! Not only that, I have a credit on my account and it has been nine days and I still have not received my $821.50 yet. Go figure. I'm telling you these gas companies are truly not good for doing business with AT ALL!! Whatever you do, DO NOT DO BUSINESS WITH AMERIGAS!

I paid my last bill last spring and called Amerigas to come and get the tank as I was going with another company. They came several months later and picked up their tank. Then they send me a bill for $85.38 for picking up their tank. Then I pay the bill and before the check clears they send another bill for the 85.38 with an additional late fee of $36.00 attached. I would suggest to all to dump this company and find another provider as they bilk their customers. My address is wrong as I hit the wrong country as I live in the USA state of Ohio. Not Yemen and it would not let me go back and change the personal information.

I was wondering why I had to $3.20 a gallon for propane to Amerigas for a home delivery to Stamford NY. I seen that the executives got several million in bonuses. Isn't that enough or do you need more? Sunrise on their sign shows propane at $1.80 a gallon.

I contacted Amerigas on October 13, 2014 to remove their tank and propane from my property. After multiple calls and missed appointment dates by Amerigas, they finally came to my home on May 26, 2015 to pump the remaining propane out which was about 30%. I was not home and he did not leave a receipt. Then the guy came the next day to remove the tank and notified me that there was still 10% propane remaining in it.

In 2011 I changed from Ferrellgas to Amerigas. I was told by Blanca who works in the 951 area code office that I had to purchase 200 gal of gas to get the special pricing. I met the man at my cabin in Idyllwild CA and he was very nice. He said I had a 120 gal tank and that my tank only needed 40.2 gal. He filled it up, gave me a receipt (spelled my last name wrong. He put his last name as it is only 4 letters less than mine, which I didn't realize until today, ugggg). He did not write in how many gallons he put in so I wrote that I was given 40.2 and owed 159.8 on the receipt (in his presence). In hindsight I should have had him initial it. But I'm a trusting person which now I see is a bad trait.

Awful customer service and terrible attitude! No call-back for weeks and when they finally got around to call back, their attitude was unacceptable. The salesperson was extremely condescending: (quoting exactly what he said) "You must've pushed some kind of button on the computer because I got your request email." I never want to deal with them again! Luckily, I don't have to!

AmeriGas wants to charge a fee on an enrollment fee. If you tell them that you do not want to re-enroll in any of their programs, they continue to harass or trick you into paying late fees on fees.

We have had Mountain Propane for 15 years. Always had the best service and honest employees. Several months ago, Amerigas bought out the local propane company. Two weeks ago, they closed the local office (we are in remote mountain communities) and did not even put a referral on the phone number. We just get "the number you have reached has been disconnected". What business just shuts the local phone off!? Got a fill-up two weeks ago. The driver does not leave a fill ticket anymore, so you have no idea what they put in your tank. Anything can be done to the numbers after they leave your property. When I called, I was told that my tank took 140 gallons and the price is $3.49 a gallon?!? I am supposed to be on a special rate on the level pay plan. This is robbery.

We just purchased our tank after 11 and a half years for $1,018.00. They are trying to tell us that to get to the price of the tank as of today, they will take the purchase price of the tank, less a depreciation of about $50.00 per year. We have spent probably the last 5 years haggling with them over per gallon charges, late charges, misc credits, and tank buy-out price.

Just got my lock in notice at 2.42/gal. A 40 cent increase from last year. The problem is propane is at a 13 year low with inventories up 48% from last year. A competitor's current price is .99/gal. Amerigas continues to price gouge consumers. They did offer to lower mine to 1.83/gal.

If I could, I would give them NO stars. We were forced to contract with AmeriGas because we were "told" they owned the tank. In April 2015 after 12 years of paying more than my neighbors for propane and numerous calls about the rate responded to with basically that's what it costs, I finally spoke with someone who advised we should have been in the "**" (she used our community name inferring it applied specifically and only to our community, but will withhold the name for legal reasons) contracted rate. The rate I was paying according to my bill was $4.49/9. I was told the negotiated or contract rate was for $2.04/9. I obviously asked for a refund.

Ordered propane and paid in full to have my tank filled. Took over a week for someone to come out and then wanted to charge for the tank. Found another gas company that was cheaper and called Amerigas to have my check sent back to me and cancel the order. After 3 weeks of waiting, I started calling. Every time it was the same story, "We sent it out." I had to end up at the office in a verbal argument with them. I finally got my refund! RUN from this company, they suck!!!

DO NOT DO BUSINESS!!! Terrible service and even worse accounting. Use ANYONE but Amerigas. After waiting weeks for service while our office building tank remained empty, we were then incorrectly billed and, after explaining to Amerigas their mistake over 2 months, they have now sent us to collections!!! Are you kidding me?!?! Sending us to collection on an incorrectly generated invoice from THEIR office. Their company is a joke and will, hopefully, close soon. Google other customer complaints and you will see they rank about a 1 out of 5 stars on several independent websites. I repeat, DO NOT DO BUSINESS!!!

I was given a contract price by one of their employees for $2.40/gallon. I have a 500 gallon tank at the home, and last year I used about 1400 gallons of propane (according to the rep at Amerigas), and have paid THOUSANDS of dollars in heating costs last year alone. They nickel and dime you for every cent, quite literally. Now, they're asking me to pay an additional $1.01 per gallon for my new contract. That $1 ($3.41/gallon) increase can result in about $1400 more a year ($116/month). That's a ridiculous increase and it's not competitive with going rates in the area. I told the representative I can barely afford my current rate, and I think it's unfair to raise it so significantly, but she told me she doesn't know why I got the rate I did last year!!!

My parents were long-time customers of Amerigas. They finally decided they were being charged too much and made a change to a different company. My parents are both in their eighties, don't hear well, get confused easily, so they depend on me to help them with their affairs. They closed the account the first of the year and waited at least a month and a half for them to pick up their tanks. My father kept calling and they kept saying they would pick them up. The large refund of over $700 they were supposed to get back, was eventually whittled down to a little over $500, with their hidden charges and fees. My folks received their refund, the account was closed and we were done with them.

Received a bill for $119 and could find no explanation either on the bill or from my account page online. I thought it might be the tank rental fee, but a call to the local office disclosed that this was a contract lock in fee. I never agreed to a lock in and don't want to pay their "insurance" premium. Besides, the lock in price ($2.76 as of 6/15) is $.30/gallon higher than what Amerigas sells propane for at Tractor Supply. So, beware - you may be paying a high cost insurance fee!

I have been receiving Americagas for a little while now and when I get my tanks filled I pay in full and I have received a bill from Amerigas. When I contacted the store I order the gas from they informed me the bill was for yearly rental of the tanks. I don't think this is fair because you can't get propane without a tank and I believe this store is taking advantage of people. I was satisfied with Amerigas until this happened and I don't believe this is right. I am a very unsatisfied with this company now.

Started buying propane from Pedley Propane 16 years ago and they switched me over to ProFlame as they are both owned by Amerigas. Got 120 gallons delivered in December, 2014 and was charged $4.25/gallon. I thought is was excessive and checked 2 other suppliers and the going rate was $2.45/gallon. That is a premium of $216.00. Unfortunately they can charge whatever they want. They would come at their convenience and fill whenever they wanted. Whatever you do, check prices before requesting a delivery as they gouge.

I have had nothing but problems ever since Amerigas took of Proflame! They have the worst website I have ever used. I keep trying to pay my bill on their website and today I receive a letter of non-sufficient funds and a charge of 33.00 on my account. They are incompetent and not customer friendly. I seemed to be getting deliveries far more frequently than in the past. I will need to monitor my tank use much more closely. I am looking for the opportunity to drop this ridiculous business! Worst ever!!! The only reason I gave it one star is because there is no choice for a zero star!

I decided after paying $1000 for 6 weeks of propane to switch to a cheaper company. Now Amerigas wants to charge $40 for removal except I am still waiting for them to pick the tank up. It's been 8 months and they ignore my calls, letters and email. I have two tanks in my backyard now to mow around. Do I get a lawyer?

After years of being a customer of first, People's Gas Co, which merged into Heritage Gas Co, which Amerigas took over, I received regular monthly bills. Gas is supplied to 1/2 block of houses (at least 8 if not more) by an underground tank. Starting in Sep of 2014 after an average of $60.00 a month invoices I received an invoice of OVER $4,400.00. Of course, this was settled, but since then I have not received regular monthly bills.

We purchased a home in 8/13 and the previous owner's realtor had a tank placed on the property. As required, prior to closing, my husband went to the Amerigas office and handed in all the paperwork to transfer the tank into our name and also requested delivery of a second tank for our fireplace. No second tank was delivered. Needless to say, when we attempted to get a refill in 9/14 Amerigas had no record of us. We went through all the paperwork again and a refill was scheduled for 1/20/15. Shockingly, this was several months out. Amerigas rescheduled this 1/20 delivery 2 or 3 times - I have lost count. I believe on the 3rd delivery scheduled (maybe the 4th) I told them not to deliver in the afternoon because I pick up my children from school at 3pm. Of course, they attempted to deliver the tank while I was picking up my children from school.

For the past five years or so, we have been an Amerigas propane residential customer in upstate New York. For the first two to three years, the local company provided reasonable service at realistic prices comparable to other companies in the area. Then this company was bought out by Amerigas with the promise that prices and service would be better for existing customers.

I called the Warrenton Office to have my 500 gallon tank topped off. At the time I called I was at 35%. I got their voice mail, and requested that they fill my tank and requested a call back to verify the delivery. I called the next week at 30%, got their voice mail, no response. I repeated this action for 2 more weeks and was finally given an option to contact the national office. I was then told it would be 10 days. When they finally got out to fill my tank I was at <20%. I found out from the national office that the local offices do not have the ability to retrieve their voice mail, and to select the emergency option when calling them, and I will be patched to the national office. This seems like a stupid way to do business.

I had been with Amerigas for 28 years. They never serviced their equipment and their tank was built in 1971. On January of 2014 the tank leaked to empty, Amerigas patch it. On January 2015 the tank leaked again, Amerigas patch it but the tank kept on leaking, they came back and fill it up but the leak continue. We kept calling the San Jose California and corporate in Pennsylvania with no response. We called a new gas company (Campora) and they removed the old tank. Amerigas is billing me for the two times they filled out their tank and leaked to empty. Amerigas is billing me for the gas that leaked at the price of $4.33 a gallon, twice as much as my new company price. Amerigas has been harassing me with that billing via emails, phone calls and mail. I am in my late 70's and cannot afford to pay for gas that evaporated from their old tank and also put my wife and myself in danger.

First off, the billing is based on estimates and is completely inaccurate. Once, I got 4 bills in the same month with all different amounts due. I believe the company needs to be audited by the it's and reviewed by state and federal agencies for their unfair practices. Next issue is their lack of communication. I was told my meter had to be removed and have a propane tank installed instead. Never told when, how, or where this will be done. Came home from work to find they installed the tank in front of my door to the house. It's been 4 months now and I'm still battling it out with them to move this thing. 2 more weeks or we're getting rid of gas altogether.

January 27th 2015 about 10:00 am in Phoenix Arizona downtown I left my car parked at a meter. I was in the courthouse at the time I walked back to my car somebody hit my car messed my whole front end up and now I spent over $900 in parts. There was a nice gentleman standing on the side that happened to be a police officer and witness a guy in AmeriGas company propane truck hit my car. He told the police officer "I'll pull to the side so we can do the report for hitting this car." So the guy in AmeriGas company truck took off and left on the cop without doing the report.

Last year I was on auto fill. I assumed my account stayed the same. However, Amerigas informed me that they changed my status because of a late payment. Well, no kidding... They were price gouging and I was fighting with them over a locked rate. Now I'm out of propane and they can't make it for 7 business days, however if I want to pay an extra $230, they'll come out immediately! They are the worst, honestly! Nothing but trouble since I moved here in 2012.

I cancelled my service with them in April 2013. At that time told them to pick up their tank so I would be billed for it. Four months later I receive a bill for the tank rental. Again called for them to pick up their tank. Months later they sent me to collections, including harassing phone calls and letters. Once again demanded they pick up the tank and would be charging a storage fee of $50 per month. Months went by so I again called as I couldn't get other service from another company with their tank there. Finally I called again and they scheduled a pick up March 26, 2014 between 1-4 pm. No show. Again I called reminding them I was charging a $50 per month storage fee. They rescheduled April 2014 between 1-4 pm. No show.

We purchased a home last year; contacted Amerigas. The prior owner was credited for the balance of the propane in the tank on premises and we thought we then took over the account. In 12-degree weather a week ago, the heat stopped working. We contacted the Amerigas emergency number as the tank apparently was out of propane (new furnace and was working fine the night before). The house temperature went down to 32 degrees inside, and Amerigas informed us that there was nothing they could do because we didn't have an account with them. Apparently, although we and the prior owners talked with Amerigas, they never transferred the account or came to pick up their tank. After numerous conversations essentially begging them for help (and we had no problem paying for the gas we used, any emergency fees they would have charged and for any gas they put in the tank now), they told us they couldn't help and we were on our own.

I went into to the Kent WA Amerigas to fill my propane tanks up. I normally get taken care of by the young women in the back left desk but she was on break. It took almost five minutes for me to pay for the gas I just got filled before any other employee approached me. That is just the beginning because the blond shorter lady that sits up front next to the front desk was completely out of line. She was ignoring me and talking about how hot some guy was and what she would like to do with him. She was using profound language and laughing about it while I just stood there. This happened just last week and I am very offended and will not be using Amerigas anymore.

Well first off my bill is outrageous. I live in a apartment complex in Delaware. My electricity is a bunch cheaper. I live paycheck to paycheck...am a single mom with 14 year old daughter and 8 year old son. It is so bad I microwave my water to wash dishes and to shower with. It's a shame I should even have to do that. My bill has went down 35-40$ a month but it's still not enough. I can't take it anymore. Not to mention my apartment is old and has drifts of air b/c this place is so old.. I literally sometimes cry uncontrollably when I receive my bill.

My tanks was installed by Keen Propane in May 1997. At that time, my wife and I were told that after 10 years, we would own the tank. About 8-10 years later, Keen was bought by Suburban Propane. Three years ago, AmeriGas bought Suburban and it has been downhill since then. I have always been on a budget plan and never had a problem. That guaranteed I would never run out. Over the last 3 winters, I have run out at the end of December, the end of January and 2 out of the 3, I had also tune out in February. Their prices are at least $1.50 more than other suppliers in my area. According to AmeriGas, there was never an agreement for me to own my tank without purchasing it upfront. When I brought up the fact about owning it after 10 years, they said that was never an option. I can't get an answer on what the tank would cost for me to buy it.

Poor customer care. No call back or update on when delivery was coming. Claimed they were to busy. I am sorry I am not buying it. It's been 7 days ago since I called for a refill and I didn't hear anything so I called 4 days later. They said they would call me back and let me know something. They never did and I talked to 2 different people who worked there. So it's day 7 I called them. They did sort of admit they dropped the ball. There is a reason I don't do automatic refill. Not enough time or space to go there.

I called to have my propane tank filled. The tank was at the required 20%... The receptionist told me it would be 7-10 day delivery. I told her that the temperature predictions were -30 and 20% would not last that long. I again raised my concern. She said I should be fine. I ran out of propane. I called to let them know. 2 days later they showed up with gas and locked my tank out because there had a disruption to service. I still cannot use my gas and they want to charge $108 fee to turn the gas on that THEY LET GO EMPTY... I am very distraught with this company.

I called Amerigas and made payment on Feb 13. I was told someone would be out the week of the 16th. No show. Called today Feb 25, they researched the payment and found it to be true and paid. I asked what is taking so long, all I got was "sorry for the inconvenience". That is not an answer (but my payment was convenient?). The clerk checked to see if I was on the route for today, nope. She had to manually put me in for the route and "maybe" someone will be out tomorrow. For all of the negative reviews on this company and its practices, where are the checks and balances? There are no consequences for this company. It continues to take advantage of its customers and the price gouging for propane. They make it seem that their customers are nothing but a bothersome inconvenience when you call. You can hear the ignorance in their voice. We pay for a service... PROVIDE IT!!!

Been calling since monday and the phone keep saying to call back at normal business hours. My bottle was at 35% on Monday, called every day and no answer from the local office. When calling corp. they called for me and got the same message. Now, when the local calls me back and i tell them my bottle is at 0 they want an energy delivery charge of 3 to 5 business days. It’s minus 7 here and no heat, they don’t care, they want to add more money to the bill than what it is to be. I pay for 50 gallons 133, they want 295 now because i am out of fuel. They tell you i should of kept calling, I did on monday and then the rest of the week and they still don’t answer. I will freeze to death and they don’t care

Our drive is a distance from the road, and is basically flat. We have been trying to get propane for a month now, and they refuse to drive on our driveway. Yesterday the driver pulled into our drive, but refused to drive any further. He insists the because of the snow, he will get stuck. We don't believe he will, unless he does something totally stupid. The driveway is plowed, and clear.

Amerigas in Dillsburg Pa. came out and filled our propane tanks and charging us 4.82 per gallon when everyone else is charging $2.00-$2.35 per gallon. I called them up and asked about the rate, they more or less said next time we could get on smart pay at $3 something a gallon which is still too much. That does not help me after they put 188 gallons x $4.82 a gallon. I am disabled and on a fix amount of money - I can't afford this mess. They called me and said I am no longer on a payment plan and needed to pay $908.00 before they will deliver anymore. So I guess we will run out and I will have to use electric heaters to stay warm.

I live in the Lakehill Texas area and I been a customer of Amerigas for 20 years and never question their fees for propane. This Year I did and I found out I am paying $1.00 or more per gallon. Local fee per gallon is $2.49 and Amerigas is $3.50. I wonder how long Amerigas has been poking my eyes. Also $109 per year rental fee of tank. If you have Amerigas, look for another provider and save money.

Charged $4.08 for propane, price in area $2.04. On fixed income cannot pay double for home heat. Refuses to change due date to the 24th of month to coincide with retirement pay. $35 late fee more important than customer which I will not be much longer!

Have been with this company for 30 years, too long. I am now out of gas. I called the company last week and she said they would get out to fill it. Now a week later ran out of gas last night at 11:00 pm and still no gas. I called and since I call in to get it filled, they would not come out last night. It is 23 degrees!! I can only hope at some point and time they all have the same problem. I can only hope they come today. I have no faith in this company. They over charge and treat the customers like crap. I don't know how they can really say in their ads they are the best and they treat the customer great. I'm sure they can't say this with a straight face!! Only hope I can buy tanks and get away from this company. Don't use this company, they really suck!!

On 2 Feb 15, I received my Amerigas bill after the fuel prices dropped. Amerigas decided to keep their prices at $3.88 a gallon for propane. Other local companies were charging $2.45 a gallon in Sierra Vista, AZ. That's more than 1.43 more than they should. Of course since THERE IS NO LAW they have to post their prices. I didn't know they were robbing people until I had to refill my propane tank. SURPRISE. I got charged an extra $160 dollars compared to what the price should of been. This should be ILLEGAL on so many levels!! The Amerigas company is an evil company which no one should use. Amerigas Customers in my area now had either buy food or pay their outrageous propane bill to heat their homes.

We recently bought a home that has a propane tank owned by Amerigas. Because the tank is leased, we must buy our gas from Amerigas. The first fill up was upon our move in and cost $2.20 per gal. They came back and filled us up 45 days later and charged us $4.55 per gal!!!!!! This is outrageous and should be illegal. We are going to buy the tank and change our supplier to Hunt Country, who now charges $1.85 per gallon. We got burned and I hope others can avoid the same.

Recently Amerigas purchased cactus propane the only other independent propane delivery service and I for one am really upset! There is also Ferrell gas who is just as bad but between the two of them they have cornered the market and can charge what they want and do as they want here in Yuma, AZ. I have been a customer of cactus propane for quite some time and was friends with the owner (so I and many others thought) then out of nowhere cactus sells us out!

I am VERY dissatisfied with your this gas company. For one it is very hard to get someone from your company to answer the phone or return your phone calls. I called to get gas delivered to my business back in May of 2014 and started a contract with your company, you delivered a small tank to my business at the time. When the winter came found out from the heating company that there was no regulator on the small tank which was causing problems with the furnace to light. I called you again for about 2 weeks still no return calls. We had to take this small tank and get it filled ourselves for about 2 months.

Called 2 times myself and my husband called 3 times, Watsonville office, as we are in Prunedale, and the Texas main office in approximately a 3 week span. 3 times had to leave message with no return call at both places, then twice spoke with (real live incompetent people) and given a span of 10 days to be delivered, which wasn't delivered till 12th day. Was charged 4.69 a gallon and speaking with another local, who went through about the same abuse as we did, was told she only paid 2.69 a gallon within the same time frame and area as ours. Also, lastly, it was delivered by a truck with sign on side with name Truckee/Tahoe Propane. Not the same Amerigas truck that has been coming here for the last 25 or more years.

I live in an apartment and I have paid my bill ever since I have been here. I get a bill for 125.00 so I call them because I just sent in a payment. They tell me I owe them 190.00. I said how can this be she said I missed making a payment. Something is wrong I said. So I told the billing department that I will get all my payments for the last 3 or 4 months to show them. But I still have to pay a amount that I should not be paying. Someone is over charging customers. This needs to be looked into.

Amerigas recently delivered propane to our residence. Their charge for propane was $3.29/gal. The current propane price reflected on the NC propane website is $2.657. In talking with other providers in the Belhaven, Washington, NC area, their rate is $2.06 per gallon. I've emailed Amerigas twice, left voicemail messages to not avail.

I called to schedule a fill my tank appointment. After I talked to the receptionist (Jessica in Placerville, CA) I asked her if she could give me the current price per gallon of gas. She said "sure not A problem. The current price per gallon is $2.89 A gallon." I thought that was a fair price - so I scheduled a Tank fill. They filled my tank 3 days later. 5 days after that I got THE BILL! $4.41 A GALLON! WHAT THE **! Don't tell me that 8 days later the price went up $1.50 A gallon - NO WAY! WHAT?

In November I called Amerigas to get a delivery and was questioning why I was overcharged by over $2 dollars a gallon from a previous delivery. At that time the woman I was speaking with acknowledged the over payment and agreed to have 200 gallons delivered to my residence of which I would only have to pay for 100 gallons due to overpayment or overcharge. Well I called to pay my balance this week of which I thought was $245 and to my surprise was told my balance was $543.

My invoice shows the Invoice Date and the Payment Due date are the same. Under "Payment Terms" AmeriGas can add late charges if payment is not received on or before the Due Date. According to their own definition, all customers are delinquent BEFORE the invoice is mailed to the customer!

Amerigas is overcharging some customer including myself. they are giving different price for different customers in the same area (neighbors) anywhere from $2.69 gallon to $3.59 to $3.69 to $3.89 which they charged me. I have had my 250 gallon tank since approx. 1992. This is not fair to the customers, some folks are negotiating by standing outside with the delivery guy or phone the company.. This should not be happening... one price for all... Some folks have weekend home and aren’t home when delivery comes to stand and fight them. I called them the day after delivery with no results. This is nothing short of stealing from their customers. I will be contacting BBB and anyone else that needs to know of this practice that Amerigas to correct their practices on pricing to customers and reimburse their customers now.

I followed the gas company's instructions to call them if I smelled gas or had concerns about a gas leak. When I called the Ranson, WV office on 11/21/14, I explained to their phone representative that I smelled gas coming from the exhaust on the outside of my home and that I could see what looked like frozen condensation coming out of one of the exterior PVC pipes. The rep instructed me to turn the gas off. I answered any of her questions and she insisted that I stay at home so she can immediately send out a service technician. I asked her if I would be charged for a service call. She said if the tech found a problem with the equipment that AmeriGas owns, then I wont be charged. She said if the tech determines that the equipment I own is causing the problem, then I would be charged for the service call.

I placed a call to my area Amerigas for a fill up on 12/30/14. No answer so I went to the office that is located in Pinehurst, Tx. Before arrival, I checked out prices with a competitor in the same area as always. In the past, Amerigas would price match but not yesterday!!!! They wanted $4.36 per gallon and told me she could discount it 40 cents!!! $3.96 PG??? When I told her about the competitors price up the road was $2.30 PG, she ask me for the name of the company. I told her and just looked at me. I asked about the price matching and she said they no longer do that. I did place a call to the area headquarters and spoke to a nice young lady. She was to pass the information on and get back to me. Nothing yet...This is ridiculous!!! I could be mistaken but I thought the prices of Propane and Gasoline usually were fairly close. There is a major gas station just up the road from them with regular fuel $1.81 PG. Go figure...

In March of 2014 I called Amerigas to see if they could take me as a new customer. I spoke with gentleman named Mike. He was glad to help and I asked if I could be set up on auto delivery and monthly budget plan. He agreed and sent me papers to fill out and return. I did so as soon as I received them. They did not install the tank and gas until sometime in April. I heard nothing from them after that, so I called in the beginning of fall to make sure I was still on the auto delivery as I had never been set up on the budget plan. The lady I spoke with assured me that I was on the auto fill up, but did not know why I had not been on the budget plan. She also assured me that they had filled the tank at the time it was installed.

Paid $2.50 per gallon in July 2014, just got my bill for new fill up at $4.359 per gallon. Insane when fuel is going down. They are ripping people off and I will change as soon as this tank runs out.

Charging 4.87 for gallon of propane. State oh NH and ME show rates approx. 2.75 for gallon. Call to ME competitor for same gallon quoted at 3.49. Sounds like price gouging to me...

Amerigas charges us 446.84 for propane. This is double what we have been paying our company before Amerigas bought them out. We called and they said they made a mistake (yeah right). They then dropped the bill down to 288.42 $ then proceeded to charge us 10.59 for Haz mat fee -t and 7.04 for fuel recovery fee---T and my new charges are 269.26. First of all Fuel recovery!!!! They are not recovering any fuel and the Haz mat fee--T really!!!! I see this is a regular practice for this company and they need to be stopped.

Got a letter in the summer of 2014 that my local propane provider had been taken over by Amerigas. I called in September for a fill up, and didn't ask the price per gallon because the local self serve price for propane was $1.99 a gallon so I figured about $3.00 a gallon for delivery. I also didn't know I was dealing with crooks. They didn't arrive until early October and charged $670.00 for 135 gallons. That's almost $5.00 a gallon. They are adding almost $3.00 a gallon to the price for delivery. A company that cared about their customers would have warned them that they had jacked up the price to double what it was a year ago. I am on social security and had to put this on a credit card. Shame on you Amerigas. I am changing to a local co-opp for my next delivery.

We have been customers of Rural Gas of Lakeview/Greenville MI for over 30 years, Amerigas bought them out a while ago and we decided to change our supplier to another company because we hadn't heard very good things about this new company and Rural Gas prices were always way higher than other companies. I called Amerigas out of Lakeview and told them to pick up the tank, which took almost 2 months before they showed up to pick it up. My husband was so upset because the tank set right in the middle of our parking space beside the house. Finally, they showed up to take the tank and then 2 weeks later, we receive a bill for $36.00 for picking up the tank. My husband says if anyone owes anything, we should charge them rent for leaving this tank set for 2 months in the middle of our parking space. What a corrupt company.

Well, Amerigas came out to check for leaks after I paid balance and I was not told the gas will be going up in price...Week later receive bill and was $768, was not aware that price went up!! NO NOTICE OR ANYTHING..... Long story short, I'm no longer with them.

Each year, I have to battle it out with Amerigas. I use a 100-gallon propane tank to fuel my fireplace. I was first told that so long as I purchase 50 gallons or more per year, the tank rental of $85 would be waived. Only later did they tell me it's 80 gallons. Except that they usually only fill the tank to around 80 percent. This year, they filled my tank to 79.5 gallons, so instead of putting $2 more of gas in my tank, they stopped short of the 80 gallons and sent me a bill for $85. Add to that, they charged me $4.97 a gallon when the government lists the current market price as $2.88 cents (difference of $2.08!).

We have been a customer of Schultz bottle gas for 28 years. In August they sold to Amerigas. We called in October for our propane tank to be filled. They arrived when we were at work. According to them, our tank was too close to our barn. They refused to fill it and disconnected it and put a lock on it without any notification. The tank has been in the same spot for 28 years and no one else ever said a word about it being too close to the barn. They refused to unlock it, even though the propane inside had been paid for. We wouldn't have minded having to move the tank if it wasn't up to code. But to immediately refuse us access to propane that we had already paid for is just plain mean. I'm waiting to see how long it takes them to come pick up their tank, because we won't be using them anymore.

My Restaurant has been doing business with Amerigas for 4 years. First let me say that I was ignorant for not catching this sooner, but I have learned a lesson in trust or lack thereof. I was approached by another gas company and when they shared their rate with me I nearly blew a gasket. I went back 10 fill-ups and my rate was a low (only once of $3.459 per). All the others were from $5.719 to a high of $6.159. I didn't go further back because I was sick enough. My current rate with the company I switched to is $1.69. That means I have been paying up to 3 1/2 times more than I should have. When told that I was switching they called me for the first time and offered me $1.99 to stay with them. Actually that made me madder because it shows that they could have given me a somewhat decent rate but since I didn't have the sense to continually check up and I don't feel I should have to. With that I will close. I just wanted to warn others of their criminal like practices. I could buy gas for the next two years with the difference I have been paying them.

I made an agreement with Michiana Gas who was later bought out by Amerigas. Amerigas said they would honor my previous arrangement but then when propane hit $3.20/gallon last winter (2014), they said they didn't have the proper paperwork needed to uphold the arrangement. I told them I would have difficulty paying as this was over a $1000 difference in price and that I'd pay month by month throughout the summer. They then went in to also charge me several months worth of late fees. I wish I could find another provider, they are money-grubbing mongrels.

I was asked to sign another contract for a higher price than I was quoted. I was not sure if I wanted to continue with Amerigas. They had merged with another company and kept coming out and delivering small amounts of gas, each with a HAZMAT fee attached. Then they delivered home heating gas in the summer. I did not open the bill as I assumed it was for the $99 for the guaranteed price. I did settle that bill. I can only hope that they actually delivered as no ticket was left in the door as was the usual with the last driver. Now I get another bill for the $99 with a $36.00 late fee. Since I am not require to lock in prices, I cannot imagine why they would charge a late fee. So done with this company. I am going to see if I can lodge a complaint with the Department of Public Utilities. Oh, if you need to call them, three days later, still no call back. I work nights, so staying up in the daytime is difficult.

Amerigas commonly sells a 20 pound or 5 gallon cylinders of propane at many gas stations. These cylinders are used for backyard bar-b-ques, heating lamps, or in RVs. Most consumers do not know how to do the math to understand how expensive and how intentionally deceptively Amerigas markets those cylinders. Although it is stated that they contain 15 pounds of propane, that weight of propane represents only 3.6 gallons of propane in a 5 gallon cylinder. So the cylinder is only 72% full. If you were to take your empty 5 gallon cylinder to a propane filling station, the average price per gallon of propane is $3.65. Therefore $3.65 x 3.6 gallons = $13.14. However Amerigas sells those 3.6 gallons of propane for $27.14, which is almost double the average price in the area. They may be providing a clean tank, but it is hardly worth double the price for the propane.