AmeriGas Reviews

In March of 2014 I called Amerigas to see if they could take me as a new customer. I spoke with gentleman named Mike. He was glad to help and I asked if I could be set up on auto delivery and monthly budget plan. He agreed and sent me papers to fill out and return. I did so as soon as I received them. They did not install the tank and gas until sometime in April. I heard nothing from them after that, so I called in the beginning of fall to make sure I was still on the auto delivery as I had never been set up on the budget plan. The lady I spoke with assured me that I was on the auto fill up, but did not know why I had not been on the budget plan. She also assured me that they had filled the tank at the time it was installed.

Paid $2.50 per gallon in July 2014, just got my bill for new fill up at $4.359 per gallon. Insane when fuel is going down. They are ripping people off and I will change as soon as this tank runs out.

Charging 4.87 for gallon of propane. State oh NH and ME show rates approx. 2.75 for gallon. Call to ME competitor for same gallon quoted at 3.49. Sounds like price gouging to me...

Amerigas charges us 446.84 for propane. This is double what we have been paying our company before Amerigas bought them out. We called and they said they made a mistake (yeah right). They then dropped the bill down to 288.42 $ then proceeded to charge us 10.59 for Haz mat fee -t and 7.04 for fuel recovery fee---T and my new charges are 269.26. First of all Fuel recovery!!!! They are not recovering any fuel and the Haz mat fee--T really!!!! I see this is a regular practice for this company and they need to be stopped.

Got a letter in the summer of 2014 that my local propane provider had been taken over by Amerigas. I called in September for a fill up, and didn't ask the price per gallon because the local self serve price for propane was $1.99 a gallon so I figured about $3.00 a gallon for delivery. I also didn't know I was dealing with crooks. They didn't arrive until early October and charged $670.00 for 135 gallons. That's almost $5.00 a gallon. They are adding almost $3.00 a gallon to the price for delivery. A company that cared about their customers would have warned them that they had jacked up the price to double what it was a year ago. I am on social security and had to put this on a credit card. Shame on you Amerigas. I am changing to a local co-opp for my next delivery.

We have been customers of Rural Gas of Lakeview/Greenville MI for over 30 years, Amerigas bought them out a while ago and we decided to change our supplier to another company because we hadn't heard very good things about this new company and Rural Gas prices were always way higher than other companies. I called Amerigas out of Lakeview and told them to pick up the tank, which took almost 2 months before they showed up to pick it up. My husband was so upset because the tank set right in the middle of our parking space beside the house. Finally, they showed up to take the tank and then 2 weeks later, we receive a bill for $36.00 for picking up the tank. My husband says if anyone owes anything, we should charge them rent for leaving this tank set for 2 months in the middle of our parking space. What a corrupt company.

Well, Amerigas came out to check for leaks after I paid balance and I was not told the gas will be going up in price...Week later receive bill and was $768, was not aware that price went up!! NO NOTICE OR ANYTHING..... Long story short, I'm no longer with them.

Each year, I have to battle it out with Amerigas. I use a 100-gallon propane tank to fuel my fireplace. I was first told that so long as I purchase 50 gallons or more per year, the tank rental of $85 would be waived. Only later did they tell me it's 80 gallons. Except that they usually only fill the tank to around 80 percent. This year, they filled my tank to 79.5 gallons, so instead of putting $2 more of gas in my tank, they stopped short of the 80 gallons and sent me a bill for $85. Add to that, they charged me $4.97 a gallon when the government lists the current market price as $2.88 cents (difference of $2.08!).

We have been a customer of Schultz bottle gas for 28 years. In August they sold to Amerigas. We called in October for our propane tank to be filled. They arrived when we were at work. According to them, our tank was too close to our barn. They refused to fill it and disconnected it and put a lock on it without any notification. The tank has been in the same spot for 28 years and no one else ever said a word about it being too close to the barn. They refused to unlock it, even though the propane inside had been paid for. We wouldn't have minded having to move the tank if it wasn't up to code. But to immediately refuse us access to propane that we had already paid for is just plain mean. I'm waiting to see how long it takes them to come pick up their tank, because we won't be using them anymore.

My Restaurant has been doing business with Amerigas for 4 years. First let me say that I was ignorant for not catching this sooner, but I have learned a lesson in trust or lack thereof. I was approached by another gas company and when they shared their rate with me I nearly blew a gasket. I went back 10 fill-ups and my rate was a low (only once of $3.459 per). All the others were from $5.719 to a high of $6.159. I didn't go further back because I was sick enough. My current rate with the company I switched to is $1.69. That means I have been paying up to 3 1/2 times more than I should have. When told that I was switching they called me for the first time and offered me $1.99 to stay with them. Actually that made me madder because it shows that they could have given me a somewhat decent rate but since I didn't have the sense to continually check up and I don't feel I should have to. With that I will close. I just wanted to warn others of their criminal like practices. I could buy gas for the next two years with the difference I have been paying them.

I made an agreement with Michiana Gas who was later bought out by Amerigas. Amerigas said they would honor my previous arrangement but then when propane hit $3.20/gallon last winter (2014), they said they didn't have the proper paperwork needed to uphold the arrangement. I told them I would have difficulty paying as this was over a $1000 difference in price and that I'd pay month by month throughout the summer. They then went in to also charge me several months worth of late fees. I wish I could find another provider, they are money-grubbing mongrels.

I was asked to sign another contract for a higher price than I was quoted. I was not sure if I wanted to continue with Amerigas. They had merged with another company and kept coming out and delivering small amounts of gas, each with a HAZMAT fee attached. Then they delivered home heating gas in the summer. I did not open the bill as I assumed it was for the $99 for the guaranteed price. I did settle that bill. I can only hope that they actually delivered as no ticket was left in the door as was the usual with the last driver. Now I get another bill for the $99 with a $36.00 late fee. Since I am not require to lock in prices, I cannot imagine why they would charge a late fee. So done with this company. I am going to see if I can lodge a complaint with the Department of Public Utilities. Oh, if you need to call them, three days later, still no call back. I work nights, so staying up in the daytime is difficult.

Amerigas commonly sells a 20 pound or 5 gallon cylinders of propane at many gas stations. These cylinders are used for backyard bar-b-ques, heating lamps, or in RVs. Most consumers do not know how to do the math to understand how expensive and how intentionally deceptively Amerigas markets those cylinders. Although it is stated that they contain 15 pounds of propane, that weight of propane represents only 3.6 gallons of propane in a 5 gallon cylinder. So the cylinder is only 72% full. If you were to take your empty 5 gallon cylinder to a propane filling station, the average price per gallon of propane is $3.65. Therefore $3.65 x 3.6 gallons = $13.14. However Amerigas sells those 3.6 gallons of propane for $27.14, which is almost double the average price in the area. They may be providing a clean tank, but it is hardly worth double the price for the propane.

Our propane provider switched ownership several times here in S.W. Michigan until it finally became owned by Amerigas (the largest propane supplier in the US). I figured our prices should go down, since it had access to a lot of propane. This is completely wrong, however. Prices kept going up. We had no problems with delivery. But the price per gallon kept going up, and the lock-in fee kept going up. Also, we had issues with Amerigas not sending out a contract for locking in a price, etc. This happened several years. The company claimed it was sent, but I know we never rec'd it.

I am both surprised and disappointed by the lack of customer service I have received from Amerigas. There is absolutely no excuse for the disappointing customer service I have been shown by Amerigas. As a newer customer (of a 1,000 gallon fuel tank), I am extremely surprised how this company treats its customers. I purchased a home that had an existing tank- the prior homeowners used Amerigas so we decided to stay with the company. We set up a new account, signed a new agreement. We experienced our share of issues at first- incorrect billing (Billed $5.04 December 19, 2013 when it should have been $3.399), the tank going empty (February 7th), a driver not showing up when they said they would. Then another issue arose- a contractor working at our house mentioned the tank looked unstable.

I rent my house and inherited Amerigas propane service. After a very expensive winter, nearly $6,000 in bills, I looked about and found another company that was almost $2.00 a gallon cheaper. I decided to make the switch in June. Amerigas was notified by my new company. It is now September and I've called twice to have the tanks picked up so that I can be reimbursed. I just did a google to find out what my options are and was aghast to see this website with 71 similar complaints. I am upset because I realize I will most likely not get my refund which I was counting on to pay the new company. What can we do? Anybody interested in a class action suit?

I was a customer of Amerigas. I terminated my service due to extremely poor performance and horrible pricing on June 20th 2014. At that time I requested that the company pick up my 500 Gallon tank which currently is 70% full. It is now September 9th, 2014 and the tank is still sitting on my front lawn, relocated several times because of a large construction project on our home. I have called the office no less than 10 times demanding they pick up the tank and refund me for the unused gas. Each time they promise to act immediately but do nothing. At this point I am prepared to file a legal complaint against Amerigas and pursue damages if this tank is not taken away. If necessary I will also move to legally seize ownership of the tank and sell it to recover my unused gas, a process which I can easily do in court when I also file for damages. This tank is not only a problem because it has to be constantly moved to avoid construction, it is also a severe safety risk.

I can't believe a National company acts this way. We own our own tank. It was installed years ago by the plumber we purchased the house from. Long, painful story short: My parents used Amerigas for a few years. 5 years after my father passed away, my kids and I moved in to take care of mom. Amerigas was supposed to fill the tank and bill monthly. They didn't, and the tank ran out. I called and they came out and filled the tank. The girl on the phone said the bill would be roughly $600.00. It was actually $1400.00. So, after I paid them off, I switched gas companies. I went through the hoops and showed where we owned the tank. The other gas company came out and put 150 gallons in the tank, and were going to come back in June when prices were down. Amerigas owed me (and still does) $1000.00, yet they claim I owe them. I even pulled our account information off of their own website. They owe me, and then they started asking for our private bank statements. No way.

I'm highly upset that I received a collections letter in the mail today for Creditor Amerigas. I never received a billing statement. In the past, they have overcharged my account. I would be in hopes that you would receive one (1) courtesy letter, perhaps of one overlooking, but neither happened. Let me ask, was really the price per gallon really $8.36 back in November 2013? The company in Port Charlotte, Florida has always been kind and courteous but the accounting department I believe has issues. Now I have to take the time to defend myself.

I see that Ann of Lancaster OH noted that AmeriGas prices "kept going up every year", so she switched to United Landmark at $2.19/gal. Interestingly I am doing the reverse, for exactly the same reason. Caveat Emptor: United Landmark told me that they offer new customers a 'teaser rate' for their first year contract that is roughly the equivalent to the summer price of propane, and that after this prices/contract rates are set to something close to the average market rate in the preceding year. This year, 2014, UL is asking existing customers $2.799/gal for contract - meaning, you will pay anything from market rate to $2.799/gal, depending on whichever is lower. During the winter last year, without a UL contract, I paid as much as $3.89/gal.

Was told my propane bill would be $30 per month - now they want $150. They came and filled the tank full even though we asked them not to do that. I would not do business with this company in Amador county even if their gas was free. Working on a way to be free of them. Heard lots of bad things about them from friends who have been in this county for years.

I do the amerigas exchange at the local 7-11. I hooked the propane tank up to my Weber grill and could hear gas escaping from the connection on the black hose/regulator. I also could smell gas. I used the dish soap and water to see where it was coming from and it was between the black plastic end that screws onto the tank and the silver regulator that is next to the black plastic. I assumed it was a faulty hose. Took it back to Home Depot and they gave me a new one. Same problem, though the leak not as immediately obvious. Slight gas smell and the soapy water test made the leak evident. I was frustrated and phoned Weber. They were going to send me another replacement hose when I questioned whether there could be something else going on: surprising coincidence to have two hoses leak in the same way.

Since last few months I called to Amerigas office to discontinue business account with Amerigas company. No one has given me any proper response for that. Every time I make a phone call they say someone will come on Friday to pick up tank. Few months gone & their Friday never ever came. Finally I have to spoke to Dist. Manager/supervisor Miss Linda & she took care about my problem which I was facing from last Few months.

I live in the rural Lancaster, Ohio area and had been an Amerigas customer for several years with no problems. But over the past couple years, their prices were way out of line with other companies and their customer service became non-existent. They were delivering gas all year round (even in the spring when I had already turned the A/C on!) and the prices kept going up each time they delivered. The last straw came when I called this past January 4th to ask for a delivery and was told it would be delivered within 4-5 days, which was good as we were down to 30% in the tank.

We have an Amerigas tank buried outside (not optional upon move-in). Every year the prices are atrocious. If you don't use the gas, they still charge you to rent the tank b/c it's THEIR tank. When we actually used the gas during the winter time, the rates were crazy expensive. It ranged from $600-$1000 each fill. We haven't been using any gas for the past 2 years so then they decide to charge you to rent the tank. The last invoice we received said 'gauge broken'. So don't they need to come fix it since it's THEIR tank and equipment?? The tank must be leaking or something b/c they still come to fill it up 2-3 times a year. It's anywhere from $100-300 each time and we're not even using it anymore!! How does that work??? We're thinking about having the tank removed. Does anyone know how much that costs? It's underground. Thanks in advance for any input.

Buyer beware. Of course, if you are like the tens of thousands of people who have no other option than to do business with this monopoly, watch them like a hawk. Drivers are on incentive-based deliveries (commission) and in just two years we have already had two major incidents: (1) billing for fuel delivery that was NEVER delivered (that one required threatening the CEO in order to resolve it), and (2) delivery of UNWANTED fuel because drivers aggressively deliver fuel when they have explicitly been told NOT to (company refuses to remove customers from *automatic delivery*, thereby guaranteeing themselves a regular flow of revenue - especially when fuel rates are highest - by delivering fuel whether customers want it or not).

I live in apartment. Amerigas over charge and when you call them, they say there is nothing that can be done. I cross referenced my bank statement with their online billing system. They have not accounted for over $500 worth of payments I have paid and state I still owe them money. Their online billing system is really complicated and doesn't show the past bills.

Amerigas co. has sent us a bill for 3,126.08 for month of 02/28/2014 to 4/03/2014. I do not believe that you can put that much gas in a 250 gallon tank!

I recently visited my mother Kathy **, a 78 years old senior citizen, in Fredericksburg VA and while looking over her bills discovered that amerigas has been billing her at $4.49 per gallon and her propane bill has been over $2000.00 per month during past several months. After checking with friends and other propane companies, the market rate was $2.89-$3.39 per gallon which means she has been over paying by $1.00/gallon at 500 gallon tank equates to $500/ month. Her monthly bill used to be $1000/mo in winter months but have been paying $1000.00 more in the past 5 months!! How can a senior citizen afford this?? This is price gauging and taking advantage of an elderly woman over the period of several months.

Amerigas charges ridiculous prices per gallon for their propane. In Jan the price was $5.889 per gal to fill my tank - that is dollars more per gal than their competitors!!! I had questions about those charges and they charge late fees of $36. I used to have Coast Gas in Ft Pierce and they were great - but they were bought out by Amerigas. Their service is terrible and they are thieves. I would recommend AGAINST anyone using this company.

We got Amerigas. What a mistake. They said yearly propane tank rent was $66 a year. By the first tank refill they said, "We won't deliver any propane unless you pay for the 142 gallons in advance." The bill came to over $500 before delivery. When they finally came to fill the tank, the tank took less gallons that they charge. They owe us $71 that they never send back. By the second year, they send us a bill for yearly tank rent of $108 dollar almost double. We call to complain and the woman that answer the phone was ask the monthly yearly charge. She said $66 dollars. We asked why then we are charge $108, she has no answer.

I was shocked to receive my bill last month, it was over 500. I live alone and yes, I know the winter was cold, but I keep my apartment so that I am warm with a sweater and blanket while watching tv. I called to discuss my charges and they told me there was nothing they could do. They would not come and check my meter or anything. I made a partial payment of 300 and this month, my bill was over 400. You have to be kidding me.......this past month was not nearly as cold as the previous month.

I was on a budget plan with Amerigas 151.00 a month. I was getting automatic deliveries. Then this past week we ran out of propane. I called them up and they told me I owe them 3200. I told them I was on the budget plan and they said because of me getting more propane usually I owe more. They did only send 50 gallons which was a joke. When I called the local office they said no more deliveries until I pay off the 3200. I told them "was someone going to let us know about the bill higher?" I offered to pay 500 and they said, "You still won't get propane unless you pay upfront." They should have reworked my budget so this would not have happened.

Amerigas started out being friendly via the phone but ended up being a bunch of thieves. My husband was given a propane tank prior to our involvement and when I moved in and had children we decided to do the delivery system instead of having to haul it out and undo and redo it however often. We had an astronomical bill the first year and then the second it wasn't so bad. Until I received a bill for a rental fee. I ignored the bill thinking it was an oversight because the woman on the phone was going to waive the fee for not ordering our amount in the 12 months. Well that was the first lie, the charge was still there.

I have been with amerigas for about 9 yrs and had a budget plan. Well today they raised the budget plan to be more then 1 1/2 times more per month. I was paying 129.00 per month now they want 277.00 per month. I'm on a fixed income and believe it or not I live in pa where fracking is at an all time boom. Something wrong with this picture? IT'S CALLED GREED!

I have had an account w/ AmeriGas this winter and the experience has been frustrating. I prepay all orders to have tank filled and still get a bill every time. I have to call and go through the same thing every time I have the tank filled (4x). It takes them 2+ weeks to get someone out here to fill the tank. We have gone several days without heat this winter regardless of my calls requesting the urgency and lengthy times to get someone to come out. With every phone call (high point) I get the run around and no one holds themselves accountable to the customer service.

Needed Amerigas to deliver propane as I was out (i.e. no heat) in Dec. Made arrangements for delivery on a Tues. Was told driver would call when he was on his way. Finally, after waiting around the house all day for delivery (and didn't think I needed to make other arrangements), I finally called Amerigas at 4:25pm. I was initially told the driver had a personal issue and was unable to make the delivery. A call back to them a few minutes later, I was given a different reason - vehicle trouble this time. (One of those two reasons was a lie.) The end result was my family spent a cold winter night without heat because of Amerigas. Upon changing propane service providers, I was charged a $35 pick-up fee for the tank (plus any de-fueling fees). Because I didn't pay that bill on time, Amerigas charges $35 additional as a late fee - EVERY month.

On January 9, 2014 I saw an AmeriGas truck stop for less than four (4) minutes near the front of my home where the propane tank is located. I ran upstairs, put on a shirt and ran back downstairs. By the time I opened by door to go outside and speak with the driver, the truck was leaving. It took me less than four minutes after I saw the truck coming down the street to run upstairs put on a shirt, come back downstairs to open my door and go outside. My wife was upstairs and saw the AmeriGas truck when it pulled up and park briefly. She was upstairs in the master bathroom located on the front of our home which has a door to the front balcony. When I ran upstairs my wife asked me had I seen the AmeriGas truck pull up and I said yes and was going outside to speak with the driver.

We have been customers of Flamegas for over a decade now going on 15 years. The billing has always been a little confusing. Handwritten bills placed on doorknobs, Payments cross in the mail. We pay monthly throughout the entire year and at times pay lump sums to catch up on the heavy months. It has worked this way for years. We never carried a balance for long and have ALWAYS paid. Recently that company was bought out by Amerigas.

We had our house built in 2002. Since then our propane provider has changed twice. Now we have Amerigas since they bought out our last provider who was great. In the Past two months we have been topped off or filled and have paid a total of $2600. This is what we usually pay in one year. We contacted Amerigas and was told they own our tank. When asked why their rates are so different from area to area, only two miles different, they can't give us an answer. One neighbor was charged $5.01, another two miles down the road was charged $4.99, we were charged $4.26. What is going on with this company? We still can't get a rate to buy our tank but was informed that if or when we do, the rate per gallon will be $2.76. What??? This is because then they will need to compete with other companies charging $2.99 per gallon. This is insane. You're stuck with a terrible company who obviously doesn't care about their customers unless you pay $1000 or more to buy your tank on your property. They are thieves. Why not offer better rates and better customer service and keep customers who pay their bills on time?

In January I received a bill which was double what it had been in the past. When I called I was told that there was a problem with the system and bills were being sent out incorrectly. They said that they would adjust the rate and send me a new bill. It has been 6 weeks and I have still not received a corrected bill. I have received past due notices and given late charges. I have called them weekly leaving voice mails with no return phone calls.

We are dissatisfied with the billing especially with January's 2014 bill. Also we are now being charge with a monthly service charge of $9.99 for the unit in front of our apartment. The Apartment Office stated they own the unit so, why are we being charged for it. We do not agree with what our January's bill. We called Amerigas, Bear DE and they stated $300.00 for our January bill. It almost doubled in what we usually pay during the winter. Since this company has taken over we felt as though we have been overcharged. As consumers we are asking that you check into this matter of concern please.

I am an on call customer using propane for my cook stove and gas fireplace. I checked my tank level noting 20 PSI, called to make a payment and schedule a delivery! We are having a severe winter, so I was told the deliver would be 7-10 days away. I was also told that I would be called as to when the deliver would be... it has been almost 3 weeks! So, of course, I am now out of propane!! I called the office, my husband called the office, I called customer service 4 times and no one could tell me when a delivery would be! I then called 3 other propane companies who all have propane and would install a new tank as soon as tomorrow... hey guess what Amerigas, you just lost a customer! I would not recommend Amerigas to anyone! TheIr customer service has been a nightmare since I started using them years ago....

The price per gallon increased $0.64 from 11/14/13 to 2/2/14. I was quoted a per gallon price of $3.12 and charged $3.76 on my bill received today for a delivery made on 2/2/14. I have been in contact with AmeriGas corporate, as there has been no contact received back from the local AmeriGas office. The corporate office had contacted the local office to contact me by phone.

I called Amerigas to schedule a propane fill when our tank was about 22% full. They told me they would deliver within 7 business days. After 8 business days they still had not delivered and our tank was down to 5% due to extreme temperatures. I called and asked if we were on the schedule that day (a Tuesday) and they said they would be out by Friday. Friday morning I called and asked if we were on the schedule for that day. They kept me on hold for a while and then said that they would be out by the end of the day. They never showed up and we were down to 1%. Called the corporate office but they were useless! On Saturday we saw an Amerigas truck show up at our neighbors house who is on Auto fill so we thought for sure we were next, but the truck drove away without servicing us! We found another company, "Thrifty", that saved the day by filling first thing Monday morning. Will never use Amerigas again!!!

I lifted the lid on my propane tank to check to see how much I had left. I got a strong smell of propane. It was a cold morning and the air was still. I took my bill into the office and told them my percentage of propane. I told them of the strong smell and thought it was probably because of the cold air. The Amerigas told me they would send someone out that day to check it. Sure enough there was a leak. My tank was 40+ years old so I was told they would bring me a new tank Wed. Wed. came and went, no new tank. I called the office and they told me it would be the next week. No one told the delivery man because he came out to deliver propane to my new tank, much to his surprise, no tank!

We bought a new gas range. We are forced to have it installed by Amerigas. My old stove broke. I had to wait more than 2 weeks for them to come and hook up my new stove. The guy came in and asked me if I wanted him to take the old stove away. Of course I was delighted. He then told me that if the new stove was not prepared for propane...they would have to order the kit and it would take MORE TIME. I actually cried. Within 20 minutes, he hooked up the stove. He then gave me a story that he could not take the other stove away because it was too heavy???? Then he told me he could not put the new stove in place because it was not level. Then he proceed to give me a bill for $178.00 (which we were NEVER informed of ahead of time).

My experience with Amerigas started out fine, and ended up pretty badly. They still haven't managed to fix the issue. Most recently, my heating unit, which is fueled by their propane gas, had not been working. I thought it was my unit itself, but after much troubleshooting and having it examined, we realized the issue was with the gas tank that Amerigas had installed. It was not releasing gas at all. I have called them 7 times and never heard a response back. I always got false promises about a "Service Manager" calling me back, but it has been nearly a week now since I contacted them and no response. They don't care. It's as simple as that. My house has now not had heat for over 2 weeks and it's been one of the coldest winters the Raleigh/Durham area has seen in a while.

My account is on automatic refill and I'm down to 4% on my tank, it doesn't even have enough to restart my heater, thought that was their job to monitor it? I do pay extra for that service. This is not the first time this has happened. The gas started leaking overnight and was noticed at 7 am when my husband smelt it. We were on hold waiting for time frame the technician will be out because of the gas leak, and the customer service representative reminded us that we needed to make a payment.We could have died and we were reminded that we owe a payment. Really? Yet it took over 2 days to get someone to house to cap the leak because their technician was on vacation.

AmeriGas is the worst I have ever had the misfortune of dealing with. I called to have my tank refilled on November 11th, 2013 and was told they would be out sometime that week to fill it up. On Thursday the 15th, we called again to make sure they hadn't forgotten (which has happened numerous times before). We were told they would be out on Friday the 16th. Well, no one came to fill our tank. I called again on Monday the 18th and was told that they had no record of us calling the first time on 11th, but they did have a record of us calling on the 15th. Again, this is not the first time this has happened. They said they would be out sometime on the week of the 15th. By Wednesday the 20th, we were out of propane, so I called Texas Star Propane and a mere 5 hours later, they had removed the AmeriGas tank, put in their tank, filled it with propane, and lit my pilot light. Texas Star Propane accomplished ALL that in 5 hours - compare that with AmeriGas which after a week and a half and 3 calls, they still hadn't filled my tank.

I called ordered gas and they filled my son's tank at 642 instead of ours at 644. I called and told them what happened so they could change the bill over to his account and come fill our tank well it's been two weeks and still no butane. Every time I call "I get I'll remind the driver." Well who does the driver work for. They should have instructed the driver to fill our tank the next day but still no gas. Last call was "we will get you some out there before you run out."

I had a gas leak in my vacation house in the Poconos area of PA. I called AmeriGas they told me how to turn the gas off and they'd send someone out that same day. So far so good. AmeriGas came out discovered the leak and told me it was not their responsibility. Fine. I had the driver describe the problem to my service provider who was coming out to fix the problem. What the driver did not tell me or them was that he had locked my tank, so that I could not turn my heat back on.

Poor service. When you call to order gas, they tell you it will take 1 week or sooner. Then when you call, they tell you 14 days. Then when you call corporate, they tell you 14 business days. I ordered gas 12 days ago and ran out yesterday. I call to ask them to please deliver because my husband is handicapped and disabled. I was told it would be the next day. Last night, the temp was 21 degrees. They called me today at 9:30 and assured me the gas would be delivered today. I called at 1 to ask if it was going to be delivered today. I was assured it would be. I called at 7 and was rolled over to the answering message. NO gas for us tonight. Terrible customer service. They truly do not care. Please take your business to another company.

Amerigas sucks. I miss V1 Propane! I paid my balance for propane, they charged me 166 dollars at the office but the truck receipt said 154 dollars . So they're telling me that the truck receipt is not what you owe any more, its whatever they say at the office. This is not the way V1 Propane operated! AMERIGAS YOU SUCK!

I'll try to keep this as short as possible... We built a home 4+ yrs ago and leased a tank (in-ground) from Lehigh Valley Propane. I chose this company because they were a smaller company and were about the customer. I never had any issues with them whatsoever, they were really extremely friendly (especially May). Then Amerigas bought them out and everything changed after that. Long story short, Amerigas made an automatic propane delivery to which I thought was entirely too soon considering we recently took note that we had 60% of propane left in our tank. I called and requested them not to make anymore automatic deliveries because I wanted to keep track of the usage myself. I even spoke to the manger in the Allentown, PA branch and explained to him that I wanted the auto-delivery to cease. Who is to say that they delivered what you are charged? It's their word against yours!

In July of 2012, I Mr. Robert **, begin taking care of a old man at the age of 70 years old, after he came home from the hospital. I begin to pay his bills and take of some of most important bills that need to be taken care of. Well after getting a very messy house in order, and remodeling 3/4 of the house, and going important aspect of the like does all the power work, and is it safe, I came to the propane, and the cense water had not been used for somewhat five to seven years (the Contractor stated, because black dirt came out first then water about five min later, prove the well had not been use for a significant amount time between five or seven years) and AMER-GAS had been billing Mr. ** for all those years, every month between $150.00 to $300.00, for all those years. Well when I called AMER-GAS, they just told me they would get back to me and they would stop billing Mr. **, but after a number of Rude and derogatory phone conversations from AMER-GAS, I have decided to write to you for some kind fair conclusion.

Amerigas picked up my propane tank May 2013. They have not refunded my partial tank rental or gas that was remaining in the tank. I was a 15-year client of Manley Gas. Manley Gas also had their issues. I kept a credit card on file with them, yet they would still charge me late fees. I would have to take time out of my day and call them and ask, "How can I be late if I have a credit card on file with you?" They would blame it on their billing/computer system then credit me back the late fee for next time I needed a fill up. Then next time I filled up, there would be another late fee. This went on the last 2 years I was their customer.

We started with Amerigas in the Temecula office in 2008. At first, everything went well enough. We had a rented tank, ran about $80 per year. After the first couple of years, our account was transferred to the Ramona office for deliveries. Six months later (in Sept.), we received a bill for the yearly tank rental. We had already paid our yearly tank rental to the Temecula branch (as always) six months prior (in March). We had to call numerous times, and the staff at the Ramona branch were completely rude. Finally, the Temecula branch called the Ramona branch and explained their error, and the charges were reversed.

Twice as expensive as competition. This company is squeezing their customers for exorbitant profit margins that's being produced from the thin air. The difference between spot prices and retail is almost 80%... I've been waiting to hear from "the manager" about the option of underground tank purchase for 1.5 days. Called customer service 4 times. Every time they tell me that manager is not available right now and will call me back today...

Minetto/Oswego NY office - One thing I have discovered about Amerigas is that they just don't care what their customers think. I avoid talking to them because their attitude is so condescending and arrogant that just calling for a balance ruins my entire day. So here's my story - hopefully someone can learn from it.

We were customers of Heritage Propane for many years and experienced good service and pricing. AmeriGas is now the provider and we found that our first bill was fair and we were happy to do business with them. However, we called to fill our tank, only to find that the price had more than doubled. Today's price was $4.97 per gallon when we paid half that amount only a few months ago. When we called to inquire about the cost, they wouldn't tell us the price per gallon. Then we had to give them our address and, after much aggravation, they quoted a price that was 45 cents less than the first price quoted of $4.97. It costs less to put gas in our car. There is no competition in Spring Hill and we believe they are charging whatever the public will bear. Our question is, "why is propane so expensive?"

I moved in December 2012 and, at that time, requested my account be closed. In January I was billed. I called to verify if my account was closed. It was not. At that time, I requested that my account be closed. I was assured it would be closed. Today, 2/11/13, I was billed for $412.66 after I requested my account be closed, twice! I have called and left voice mail with the local office and emailed corporate requesting management get involved, but I got a feeling I will have to go and confront them face to face to get this resolved. Do not go with AmeriGas!

I have been an AmeriGas customer for over 10 years. Without any advance notice, they started billing a yearly tank rental fee of $90, whether you use gas or not. Other local propane suppliers do not do this. So I closed the account, but they refused to remove the tanks. Only after 4 phone calls and a certified letter did they finally remove the tanks (after six months). Then they send a bill for a yearly tank rental for tanks I do not have anymore. They did eventually cancel all charges after many complaints. I will never use this company again.

I cancelled my account in July of 2011. At the time, we had 2 tanks - about 2/3 full. They said they would pick up the tanks within 7 days, credit us for the propane left in the tanks, and bill us for the balance due. A year and a half later, they still hadn't picked up the tanks and kept sending us bills for the entire amount of propane they had delivered. We finally got the tanks picked up around August of 2012. They're now claiming that they never picked up the tanks and continue to bill us for all the propane they didn't use. Possibly the worst customer service I have ever encountered. Stay away from Amerigas

I hate Amerigas! Seriously! We went with them a little over 3 years ago when we bought our house. We have had nothing but problems! They suggested we do a monthly payment plan where we would pay a certain amount for 12 months, and at the end of the year, we would “probably” get money back. Wrong! We ended up having to pay over $1,000 at the end of the year. That was enough to piss me off right there, but of course, we were in a 2-year contract. So 4 months ago, I get a random bill for $99. I called the 800 # a few times - nothing. Finally, I get a hold of someone, tell them I don't want to sign up for the certain program, and they say okay and tell me they will clear my account. So since then, every month, I have been getting a late fee bill tacked on to the $99 that I don't owe.

I was warned about this company before I started using them and should have heeded the warning. They have terrible service and the only kid on the block which forced me to buy electric furnace and water tank just to get away from the misery of this God awful company. Do not use this bad company unless you want grief.

In November of 2010, I changed providers of propane gas from Amerigas to Parker Oil Co. I was told by Parker Oil they had provided Amerigas with a like tank as to avoid having to dig up the one in my backyard. Since that time, about every 3 months or so, I continue to get bills from Amerigas for their "Amerilock" service and tank rental. I have called the main office, I have written the main office, and I have filed a complaint with the BBB on three occasions. Each time, Amerigas removes the charges, issues a new account number for me, and starts the process all over again. Even though the tank was replaced by Parker Oil, I have offered to pay a reasonable price for the tank. I have also requested Amerigas to come get their tank with no response from Amerigas. Please help.

I had a leak in the house. They did a pressure test and nothing came back. The leak was found 6 months later. That was when I called my landlord to have him take care of it. Now I am getting bills. I have contacted both offices multiple times and they said they would get back to me and they never do! Please help me get this all sorted out so I don't have to contact the attorney general.

Amerigas cannot explain where our current unpaid bill is coming from but insisted that we owe it. I have paid everything online and have bank statements showing this. When I call, I get a different person each time who doesn't know what the previous person said. Then they added on late fees from an unresolved bill from a service visit with our landlord that he had already paid and had to fax a copy of the cancelled check to them. And now, they have no record of previous conversations about this! I have a really hard time with this level of incompetence and the ensuing frustration I feel. It makes me want to move off the grid to somewhere warm!

I have a propane tank with Amerigas. They were charging me up to .80 cents more per gallon than other providers. I had to pay to have their tank moved to get a new tank. It's been over 6 months and they still won’t pick up the tank. They're getting free storage by leaving it here. I had the tank for 10 years and they would never even paint it. I called 3 times a month asking them to please move the tank. I called 3 times a month asking them to please move the tank when I told them they needed to pay fee for storage. They essentially said I was lucky I'm not getting charged. I told them I would take them to small claims; the response was fine, we will get our corporate lawyers on you. I was told legally I could not sue them. Great company. Anyone else having this problem? And any clue what my rights are?

Pick a different LP Gas company. I was with Amerigas for over 8 years and was very happy until they kept automatically billing me for a price lock in rate at a cost of $112. That started me checking into alternate pricing, and I found out I was paying about .21 cents a gallon more than the other companies in my area for that same time period. That was the other company's regular price on a call when you need gas basis, not a new customer price or approved credit keep full price. As I used about 1200 gallons during that period the extra expense was quite high, and that did not include the $112 price guaranteed price contract.

In May 2011, Amerigas disconnect my tank, because they wanted me to pay for a tank fee, and I refused. I informed Amerigas in January 2010 that I no longer wanted to use their service, and to pick up their tank. It is now January 2012, and they have sent me to the credit bureau saying that I owe them $514.00, for a tank that I am not using, and have asked them on several occasions to get out of my yard.

I was approved for $750.00 propane through Winter Crisis Program Ohio. I called Amerigas on Dec.06 2011 to let them know and was asked what my percentage was on my tank. I told agent 20% I was also told they would deliver about 10 days and by than my fuel may have lowered since it was December in Ohio. I received delivery about 10 days later my tank was still about 19% it's been warm in Ohio. My tank was filled to 76% No receipt left either and there was some money left from the %750.00 outrageous.

This is for Ms. Barbara. You probably don’t remember me, but we attended Briarcliffe College together in '05. You recruited me as a customer. I have been satisfied with AmeriGas Service for all these years until this week. It was surprising to me that when I called today to get the name of the person I spoke with on Wednesday, it was you. I called in frustration because of how my account was handled. And your response to my distress was nothing short of a hostile.

This complaint is all about incorrect billing and poor customer service. I started service with this company on December 2010. At that time I was quoted a low, introductory price/gallon for my first tank fill. That "deal" has never been billed correctly and that is where my problems started. I have had billing and customer service problems ever since. When I call the local office to address this issue, the chances of my call being answered by a human is around 50/50. When I do get an answer, I am told that my information will be taken down and a manager will contact me.

We arrived at our vacation home near Zanesville, Ohio on 3/27 to find AmeriGas has removed our 500 gallon propane tank. According to our neighbor, it happened in the last few weeks, as they witnessed the removal. We don't visit the home often this time of year, so as soon as it was found, I immediately called AmeriGas. We had filled the 500 gallon tank on 12/31/09 with 200 gallons, and paid in full, plus signed a new contract. I have all of this paperwork in hand, and the customer service rep stated the account looked fine on their computer. I requested to speak to someone who could address the issue today, 3/27. My first call was made at 11 AM, and they did return my call about an hour later, with the news that the district manager, Jim Valence, was not going to address this issue today. I was told he needed to go to the office on Monday, to review what happened and there was no one who could help me, not even deliver a small cylinder, so that we can have heat.

In 2008, I had a new energy efficient home built. The walls are 6 inches thick with great insulation. I had radiant floor heat installed throughout the home that is run by a Munchkin Boiler. The Munchkin also provides hot water to the water storage tank. I have one vent-free fireplace, one hot water heater, and one hot water storage tank. All of these are operated with propane. I closed on the house on December 31, 2008 and moved in during March 2009. The floors were set at optimum efficiency when turned on.

i was on a smart pay program for a monthly payment of $138.00 a month. i started to recieve bill for $350.00. i then called to inguire about the change and was told of a increase. i asked why i was not notified and was told they cant catch everyone. i also was told at that time i owed $1600.00 and was feeling like i have been taken advatage of with-out a letter our notification of any sort,

In August of 2007 I stopped an Amerigas delivery person from delivering gas to my house explaining that I was over 50% and do not need a delivery, and that I would call the office for a delivery. We only use gas for our oven. (Amerigas evidently was not aware of that after servicing us for 17 years.) In Oct. I received a call from Denise wanting to know if we wanted a delivery. I told her no, we were fine and I would call; we were still at 48%. On Nov 14th they delivered 202 gallons at a cost of $491.00. I had spoken to Denise in Dec. explaining to her we never authorized that delivery and that I would continue paying $70.00 per month as I have done for the past few months. She said fine and that she would send me a new contract. I never received it but continued to pay my bill. As of Nov. 5, I had a credit balance of $131.00 In Jan. I received a past due notice on my account for $328.68. I once again called and spoke with Gloria. I requested an accounting on my account. I called back to dispute the late fees and another fee for something I never requested. I spoke with Gloria again in Feb in reference to another PAST DUE bill. She told me she would send me a new contract. She told me my amount to pay is different from the the payment I have been making and to wait until I get the contract. I received the contract in late Feb and mailed it back. I didn't pay Feb because I was waiting for a new contract.

I conserve fuel by heating my home with a wood burning stove and I only use about 400 gallons of propaine a year. I am being charged $3.39 a gallon because I don't use twelve to fifteen hundred gallons a year to get a better rate. I'm on a fixed income and being penalized for trying to conserve energy. Our neighbor has the same company and they are paying almost a dollar a gallon less than me because they use more propane.

i have a heap allowance of 408.00 the price of propane is 2.79 as a customer with heap they and im sure others are charging 3.7999 per. at that ripoff they are receiving ludricst profits and making those low-income persons that depend on assistance have even less help than normal as they are rasing their prices for heap astronimcally.

I use propane to heat my home and a couple year ago I was promised better rates and service so I agreed to switch my propane service to Amerigas in Waterford Michigan. My price saw a steady increase year after year until it was no longer competitive so this fall I began to shop around.

propane tank locked off. due to clerking error, previous tenant not paying their bill. i have a contract with amerigas that is current and up to date. they lock off my propane sometime during the day of 2/22/07. leaving note on door of disconnect. i call number on the note and was connected to after hours help. confirmed that my account was active and not in default. and that a tech would be out by 11pm to restore service.

Bought house in '98..house had been empty for 2 yrs..had a Floor Furnace that used Propane Gas..(Tank Underground)..looked in Yellow Pages to find a company who delivers Propane and called Columbia Propane..they set me up and account and began delivering propane.

I rent my residence with my daughter and it is difficult enough keeping up with all the other rising costs for utilities without having to be billed for nothing. I know to some people it does not seem like much money but when things are fairly tight to begin with it does cause other bills to be put off.