AmeriGas Reviews

I haven’t had their service but over a month. They have 3 invoices and all different amounts owed. Say that I can get on a payment plan but only for 1 invoice so I did and bam give the first payment plan amount and still had 2 other invoices with amounts. So they put me on auto-pay and took the amount out for them 2 invoices and still are taking out within 2 days my payment out which shows on the site I am not on auto pay.

Propane prices are way higher than other companies. Also just for them to remove the tank 149$. Ridiculous. Never again!!! Go to another company. You will surely feel much better. Go to a company that you can understand what’s being said.

Updated on 02/27/2023: I highly advise anyone looking for a propane provider to NOT use AmeriGas. They have been the worst company I have ever dealt with. They did not come to fill our tank in the middle of December. We had to find a local company to come in and install a new tank as a result. I have been waiting 3 months for AmeriGas to pick up the old tank from my driveway. I've called at least 10 times and get one of 2 responses: they either give me another artificial date in the future or they say that there are low staffing levels and they aren't picking up tanks until summer. They have closed every local office, and I have absolutely no recourse on this issue. Meanwhile the AmeriGas tank is littering my yard and I am getting complaints from my HOA. Every other propane provider out there is by far a MUCH better idea than AmeriGas.

Let's start with the website. It is simply not functional. If you want to order a gas delivery and your account is setup for auto delivery, you cannot. I had to call and speak with two people to get a delivery scheduled. I had to explain that their automated system failed, and it took me a third call to get my account setup some I could just call for a delivery. Now, on to their support. They seem not to understand the business and are completely unable to help you when you have an issue. "Lip service at best".

Amerigas you have been a horrible experience for my family and I. My tank was at 0% and on my account it said I was at 31% so I called and the lady I talked to first put in an emergency order and was told it would be delivered the next day. I have called every day since and all they can say is, "Sorry and it will be there tomorrow," even received confirmation texts that the delivery is scheduled for the next day. My family and I going on 9 days without propane. 9 days without being able to make dinner at home. 9 days without taking a hot shower. 9 days that my family and I have to wear extra clothes cause we have no heat in the house, and in an area that gets below 30 at night and it snows around this time.

I order gas on the 15th with a delivery scheduled the 17th-21st. No delivery, I tried calling the office numerous times and was placed on hold, set the phone down, after 2 hours still no answer. I finally got gas from another company that delivered the next day. It’s pitiful there’s an Amerigas station in town and not a single person is there. Can’t call anyone and they answer the phone. I talked to a Amerigas driver, the stories of how the company schedules deliveries and customer service is awful. Their management should be fired, this message system to communicate with Amerigas is crap. They’ll be out of business soon, I know I’ll never do business with them again.

I received an e-mail on December 27th and the delivery will be on December 28, no delivery. I called at 4PM. Been told I will be next, no delivery, called at 6PM. They still telling me I should receive gas today, they don't realize it is night here, no delivery so far.

My parents, who are seniors, last had heat on 12/25. My parents live in the North East where it has been frigid the last several days. The temperature in the house dropped to 40 degrees overnight and only rose a few degrees during the day. The company that services the heater came on the morning of 12/26. The heater tech said the issue was low pressure from the propane tank. The assumption was the gauge may be frozen as the propane tank said 70% full. AmeriGas's offices were closed on 12/26, so I called the emergency number. I was told the first available service date was January 4. I said there was no heat, and January 4 was not acceptable. The AmeriGas customer service rep said she would mark it urgent and call back in 1.5 hours. I called back, and another rep took my information and said she would escalate it.

All local offices across the board has been closed. You can only speak with people overseas! (Language barrier.) (Automatic answering service.) Corporate office #866-771-2010 is the only way to speak with someone in the USA. AmeriGas has taken thousands upon thousands of Americans' jobs away! This company is not American owned anymore. They do not care if they get the gas delivered or not. One day they said out on the tank. Multiple people told me this! The next day now I don’t wanna tank! So far I’ve been out of gas before Christmas. It does not look like I’m gonna get any delivered anytime soon. Apparently this is just how they do business. After researching I found this article. Unfortunately I am not alone on this battle. **

1. My son has severe neurological sensory loss (he can't feel his hands and feet). While away at school in cold climate and living in an RV, we called to get refill. It took WEEKS and multiple phone calls to get refilled. He was living in 10-20 degree weather with no heat except a space heater. It was DANGEROUS for him to live in these conditions.

We went through -25° weather was told 4 days in a row that our propane was to be delivered by end of day. We were above the tank percentage and not requiring a leak test which is $289.00 after four days of them not showing up. We called multiple times. They listed it as an emergency. So it would be delivered. Now 5 days later, they're saying we are below the percentage and have to pay $289 leak test. Which we wouldn't have to if they would've showed up when they said. And now they also want to charge $300 more onto of the $800 for the propane. As an emergency fill. So our $800 propane will now cost $800 + $289+$300 now. And they still haven't delivered the propane. They have constantly lied about delivery it.

I called at approximately 4:20pm 12/22 for an expedited order & paid $300. I was informed it would be 24-48 hr. Received text msg that delivery was est. to be 1 day. It is now 3 days & no gas. Paid expedited fee. Thanks for ruining our Christmas as we have no heat, cooking gas, or hot water.

Been waiting since December 8 for gas with expedited service. No one contacts you from delivery office. Have been calling amerigas everyday single day since Dec 15 and being told we’re coming tomorrow, we’re coming today, we’ll be there in the next 5 days. Spoke to a supervisor and was told they’ll call me back the next day, they did not. Here we are at Christmas Eve with children and elderly in the house and still no gas. We were using space heaters to accommodate but now the power is out. Amerigas and their customer service are worthless. We have been lied to for about 3 weeks about our delivery that we PAID for up front. This is disgusting. It is Christmas Eve and our family is freezing in the house with no gas and no power.

Twice now, AmeriGas cannot be on time with delivery. There are NO local offices to call. Propane is prepaid and over a week late on delivery. First time was 3 weeks late. I have been with them for 6 years and WILL NEVER ORDER from them again.

Called on Dec 15. Promised for 19th, no delivery. Called on 19th promised for 22nd. No delivery. Phone guy said a problem in our area. Looking for another company. Feel trapped. Must pay for tank to change.

Called on December 1, told propane would be delivered on the 8th, no delivery, called on the 9th, told within 72 hours, called on 11th, told within 24 hours, called on 13th, told within 24 hours, still no propane as of the 22nd. Called every day, promised with 24 hours, so far nothing. Now we're out. Will look for another company.

Placed order for propane delivery week in advance knowing snow storm was moving in. 5 days later no show. Called & expressed concern due to disabilities will not have driveway cleared. Instead of delivery AmeriGas changed amount of propane to Full on website instead of delivery.

No delivery since September. Our tank ran out on Monday. Monday called and they said emergency delivery within 24 hours. No delivery. No follow up. Nothing. Called Tuesday. Emergency delivery scheduled and it’s expedited. Delivery within next 24 hours. Called Wednesday and was told that delivery expected next 72 hours. Asked why… due to volume. Left several messages, no response. Terminated service. Asked to buy tank. Still waiting for that call back. Terrible company. Beware. Terrible. No heat, no hot water and not able to cook. They take your money and run.

This company has no regard whatsoever for the customer/consumer. They will leave you begging for gas that I had paid for in advance telling me they were coming and lied for over a month. Charging me also a "will call" ahead of time fee to make sure I was home and each time I got the call confirming I was home...never showed up. I boiled water for baths and to wash my dishes. This is not the first time. This is EVERY SINGLE TIME. So now we have made the move to another company and guess what?? They want to charge me a 149.00 fee to come pick up their rusted out tank when we live a mile from the place calling it "maintenance" on the tank?

I have auto delivery; I was scheduled to have Propane delivered 11/2022. Delivery did not happen, and I ran out on 12/11/22. I called multiple times starting 12/12/22. I finally got frustrated and closed account 12/16/22. I never received a delivery, never got a status of my delivery and had several managers never call me back. I have been a good customer since 2001, but they have treated me, and it seems like others with no respect. I am writing this negative review in hopes that that people do make the same mistake that I do trusting a company like Amerigas.

"This profile has not been claimed by the company." This tells it all, Amerigas does not care about these reviews or those of us who are at their wit's end, and have nowhere else to go. Terrible Company.

i live in Washougal, Washington. No deliveries. Ten days past scheduled delivery. Out of propane now. Customer service promises are lies. Customer for 19 years in good standing. I could cut and paste all the angry customer comments here as they are the same as my experience. I am now supposed to be waiting for a 'manager' to call within the next 3 days. I was told by a beat down service rep that the local dispatchers had stopped answering the phone and emails.

If only I could give zero stars, one star is still too high of a rating. They have horrible customer service, and the level of incompetence is staggering. I have been waiting for gas for 4 days and now my tank is empty. I am enrolled in automatic delivery so this situation should not have even happened in the first place. I have called the "customer service" number 8 times over the last 4 days and they have been giving me the run around. I have escalated the situation to management and have not received a call back in the 4 days I have been waiting! Please, please, please, I implore you, for your own good, choose another service for your propane gas

Have been calling them daily for a week due to propane running out. All calls are outsourced to India and they read directly from a script. Each time, they have "escalated" my order to the next level emergency fill and expedited. Every time I call to check they tell me the driver will call on his way. Finally started calling the Emergency Leak number which seems to be always American's answering. Always polite and saying they will see what they can do, but after 3 calls still no gas. First time they said driver was in the area and I needed to be home, so I took off work early to race home....no show. Second time they said order was never scheduled, but they would expedite and have out next day....again nothing. Now saying there was a problem with the truck and they have moved my order to "management" and someone "may" be out today or tomorrow. They won't give you anyone to call in your area and keep feeding you won't you want to hear.

Long story short, I ordered propane on 12/6. Received a text message as well as email saying it would be delivered by 12/13. Their Myamerigas site says the same thing as well. My bank account was charged on 12/7 & cleared, they got their money!!! I'm about to run out of propane so I call on 12/14. Very nice lady I spoke to says I'm not even on the delivery schedule!!! Yet all my text, email and website says I should have had it delivered 2 days ago!!!! Oh did I mention they ALREADY CHARGED MY ACCOUNT A WEEK AGO!!!! Money cleared on 12/7, day after I ordered...Where is my propane???? It's 18° outside, been keeping heat at 62 'cause I'm scared to run out of propane & freeze more than I already am. Amerigas is absolutely horrible & extremely unreliable. I do not recommend!!!! ** my father who passed away this summer had a horrible experience 2 yrs ago as well & refused to use them ever since. Same kinda thing. I gave them the benefit of the doubt & stuck with them....NEVER EVER AGAIN!!!!

7 different calls with AmeriGas using their primary number.

My stepdad has not received any fuel since march of 2021. He has paid his bill every month as well as gotten HEAP. They continue to change the days of service. It's ridiculous if you can't supply your customers with the fuel then you shouldn't be in business. I have contacted HEAP about not receiving any fuel for almost a year. They now owe him over $2000.00 dollars. If they don't deliver by the end of the week I am taking him to get a new company as well as a lawyer to get back what he has paid and hopefully HEAP will also take legal action. I am beyond mad. Enough is enough this company needs to be put out of business immediately before they scam more elderly people.

During the winter months Amerigas is not able to keep up with the demand. They ask you to put in orders 1-2 weeks in advance and then take well over 2 weeks to fill those orders. Just this year this has resulting in me running out of propane and forced to go without heat. Once I do run out of propane I call and make an emergency delivery. I am told they will deliver within the next 24 hours. I do not receive a delivery in the next 24 hours. It usually takes 2-3 days.

We bought a new home a couple months ago which utilizes propane gas as gas source for heat, stove, fireplace and oven. The propane is provided by Amerigas. We set up an account with them 3 weeks ago, and were told that we needed a tank inspection before we could get the tank filled, We were informed someone would call us soon. NO ONE called. So, we called after a week and were told the same story—that someone would call. NO ONE called. We called again—propane tank now down to 30% and were told someone would be out to inspect in several days and we would receive a call. NO ONE called.

Amerigas has allowed us to run out of propane twice in two months this year, so far. We are still early in the season for cold weather. My tank may have a leak in it, but that is beside the point. It is the woefully unsatisfactory customer service that is the gist of this review. By weird coincidence, each time our tank ran out this year, it has been at the end of the work week. Each time, I immediately called the call center to expedite delivery, with the call center promising an emergency delivery within 24 hours each time. Have we ever gotten our promised emergency delivery within the promised time frame? Um, nope!

I am trying to help resolve my Dad's gas bill and called Amerigas billing department. 1st they are in India in a small office and you cannot ever hear the person on the phone. 2nd they do not even understand your concern or question. I refuse to pay a bill for services they charged him for and they never resolved it. The gas was leaking from day one and they will not refund the money for the gas that went in the air b/c of their incompetent workers can't do their job. The initial inspection is suppose to be a check and pressure test. Will they said they showed up before my dad was there for the time they told him, then they needed to get in to check the furnace. The tape ball was still on the end of the pipe. They never checked and they could not get in the house b/c they came early (as they said).

I was told when I agreed to go with this company, that I would be put on budget billing and my payments would average 120 dollars a month. After my tank and gas were delivered, I received a bill for 1133. I have called over and over and supposedly get it resolved. Then 2 weeks later they call again. Every time they say that there are no records of the arrangement. I have talked to 6 people in the past 3 weeks that give me the same story.

Placed an order 11.24.22. Today is 12.5.22. Still no delivery. 5 phone calls, including supervisor. Horrendous customer service, void of communication, conflicting and inaccurate information, useless website. Cannot speak to local office - only contracted call center whose ESL reps speak scripted responses and are of no help. Price gauged Propane. We canceled our order & service today and switched to a new propane provider. New provider’s propane is $1.45 LESS than AmeriGas.

Terrible service. Avoid at all cost! I filled my tank in July. I haven't been in the home at all and the propane is gone? It's only used for stove and heat. Heat is just now needed! You call for help and NO ONE answers then you're transferred to other countries where the language barrier kills all chances of getting the help you need because both people don't understand one another. I cannot stress enough how terrible this company is! GET SUNGAS.

Customer for over 10 years. They used to be exceptional but now... Ditto the other reviews about no service and promised 24 hour delivery. Despite the fact that I am supposed to be on contract for fill ups when my tank reaches less than 30% (it is monitored by their signal device). The moment it ran out I called and was told that I would be placed on emergency service and would receive a fill up with in 24 hours. I called again next day. Was told the exact same thing. I would receive propane within 24 hours. This exercise in futility was repeated again the following day and was told the exact same thing by a third person that I would receive my delivery within 24 hours. Repeated again and you can imagine what transpired once again. I never did receive any call backs or concern. Asking for a supervisor is like mating elephants. A lot of trumpeting and noise and done at a high level but it takes 18 months for any results.

I have been promised six different Emergency tank refills with NO RESULTS!! The first request for a refill was 10/4/2022. I was at about 15% at the time of the first order. I have been a customer for over 12 years (after our local company was purchased by AmeriGas). Soon after that purchase occurred I noticed a tank rental fee that had never been there with the previous company. I should have complained about this at the time but unfortunately did not. I recently found out that I owned the tank and should NOT have been paying any rental charge. That is only the beginning of the AMERIGAS NIGHTMARE!!

Ordered gas on 11/18/22 as we had run completely out (our fault). We were told that there was no "expedited delivery" for our area, so we'd have to wait until 11/29. Delivery truck arrived afternoon of 11/30, drove past house twice, stopped and wrote text to wife staying "undeliverable" and drove off. We've lived here 4 years. ALWAYS have trouble with delivery.

I called AmeriGas on 11/8 answering an advertisement I received in mail that I could get a gift certificate. I scheduled a delivery for 11/14. I called 10 times given 4 different cost and finally cancelled.

On October 31st, we ordered and paid for $611 worth of propane with a promised delivery date of November 7th. No one showed up on the 7th. We called and were told it would be delivered on November 18th. Again, no one showed up. We called and were told that a repair or replacement of the tank was needed and a new delivery date of December 5th was given. Because the tank was now below 10% we asked for an escalated delivery and WE HAVE A VOICEMAIL stating the tech will be here today (11/28) between 9-12.

I've been attempting to get compensation from this company for almost 2 years. They admitted to cracking my driveway when they delivered their tank. I've been quoted $5000 to fix it. Amerigas now denies doing it. The photos below all have dates stamps on them. The first shows my driveway before they delivered the tank and the others are from the day they delivered their tank. Not a very reputable company in my opinion.

I placed an order for topping my tank September 13, 2022. As of today November 26, 2022, I received no delivery. I called once every 7 or 10 days, talked to many customer service agents and 1 supervisor. Each time, my order was escalated to the next priority. It went from normal to priority to urgent and last week, it was 1-day expedited delivery. As of this morning, order was canceled. This was the 3rd time the order was canceled for no reason. When I called customer service asking why order was canceled, there was no explanation. They could not find any notes in their computer system. They of course re-instated the order and promised an expedited solution and nothing happened.

If I could put a 0 I would...This has been very frustrating, I am not one to write reviews but the time and effort I have put into this to get nowhere deserves a review. Ran out of propane, I am on a fixed delivery, the last delivery was June of 2021. Ran out November 18, 2022, called Amerigas they said they checked it in September of 2022 and it had plenty of gas, seems odd that two months later I have 0%. They scheduled me for an emergency fill within 24 hours, three days later still no call no fill. Contacted them again today via phone for the 3rd time, after I explained to the agent my frustration he said we had a bad connection and there was an update to the system and to call back.

DO NOT HIRE AMERIGAS! Driver locked my tank & will not come out to unlock the tank. I recently purchased a property with a 500-gal propane tank. I called to set up a new account for a refill. The sale of the account & obtaining my payment information was easy & problem free. They promised delivery in 24 hours. After 48 hours the driver showed up. She filled the tank & conducted the leak check. The tank passed all checks & signed paperwork. After the driver left, we found out the tank was locked. I have had to take work off all week to be available for the service calls they never show up for. I have spent hours on the phone with the customer service team. I have been lied to, given false phone numbers, and hung up on. They will take your money & disable your home's service.

We are a family of 4 including a kid (11) and It's been my 12 day without gas. So No hot water, No Dryer, No Oven!. We had a gas leak on the tank's pipe. Reason why we ran almost without gas. We called more than 8 times. Spoke with different agents and supervisors. Customer services only say I AM SORRY, they just bounce you for one to another, the situation with this company can't be worse. The poor resolution can't be worse and this Amerigas is mistreating customer from its core. Tampa authorities really need to find an alternative to this company!.. They very UNPROFESSIONAL!!! To be polite.

If you have a choice…. DO NOT USE AMERIGAS FOR YOUR PROPANE COMPANY!!! Requested new gauge 3x in the last year, at ZERO as of a week ago Thurs, said delivery expedited for Sat NO SHOW, called Monday, “you’re scheduled for this Thursday” (a week later). NO SHOW, called back Friday, “will call Sat am for delivery, NO CALL, called today…. “Sorry no trucks in your area today, you are a scheduled to Monday”.

DO NOT USE THIS COMPANY. They are rude, and billing me for no reason and I am not the only one. Check out their Yelp reviews. If you use them you are signing a deal with the devil that you will never get out of because they will keep billing you for no reason. I am not the only one. YOU BEEN WARNED.

I called in October 2022 to set upset service and get gas and 2 weeks later I still have no gas. I called CS and got people that barely spoke English and lied to me for 5 days straight and still no gas.

We have had so many issues with this company in the past from destruction of property which they never reimbursed for repairs to delivery issues. The most recent issue occurred when our service was changed to will call without our notice. The only way this came to our attention was we ran out of propane! While this was initially caused by a late payment, I spent over 2 hours total on the phone trying to get the issue resolved. We've been customers for over 12 years in good standing (other than the one late payment). On a Friday a supervisor agreed to set our account back to the way it was, but when I called on Monday the supervisor I spoke with on Friday had not followed through nor did he note our conversation in the files.

Do not use this company. We have been loyal customers for over 6 years with multiple tanks on our property. They are supposed to come out regularly to keep the tanks full. They put a hold on our account without any notification. They didn't refill our house tank so we woke up to no heat, no stove, etc. When we called them they could not give us an explanation for the hold (we have never been late or short on a bill) and we had to get a supervisor on the line to get a truck out to fill our tanks. But, we had to wait 3 days from them to do it. Dismissive and impolite on the phone, etc. Find another company, don't use these guys.

The Customer Service agent did not speak English, and when I tried to communicate with them, they started to argue with me. I could not even check order of status, as they were not able to speak clearly enough to help me! Very upsetting and frustrating. I am fine with agents not having perfect English, but please at least have enough education to speak to me in ENGLISH. We are in America, not another country.

Horrible Customer Service. After talking to them on at least 7 or 8 occasions I finally realizes that their only purpose is to be a buffer between the customer and those in the company who actually know what is happening. All they can do is enter messages into their computer system. For what it is worth I have never taken the time to write a bad review. Just did not feel it was worth the effort. This company is really bad though and hopefully someone in the company that can make changes will read this and make something happen.

Worst company ever. Please stay away from this company. Unclear if this is a scam company, always trying to charge you extra money. Need to call multiple times in order to get a hold on someone who promises to help you. However at the end nothing happens.

Need to give them ZERO stars. Customer service is terrible. Whatever number or email I try, no one knows who I am or can help me with anything. Every time the company we originally started out with 20 years ago is sold or merged it gets worse to the lowest point of all with AmeriGas. Our in ground tank was bought and installed by the previous owners from a company before Guilford bought them which was before AmeriGas. AmeriGas chose to always take the hardline view that they owned it and forced us to use their expensive gas. We even got another company to offer to purchase the tank from them but they would rather have kept us hostage.

I want other people to know that this is the worst company ever, with the quality of its services. I have no contract with AmeriGas; they came and dropped a tank in and kept sending me bills; they don't even know how to write my name, but they find a way to send me to the collection. Please be very careful with them.

Hello, I signed up for new services and was told every day they were coming out the next day. When I finally told them no thanks, I was informed they were busy during that time and could not provide propane. I called on several occasions to have them remove the tank from my yard, which was leaking and they still have not made contact. I would highly recommend everyone stay away from this company and their customer services is horrible. How can a company continue to profit without good customer services.

They charged me for service that was never performed, and they billed a card that they were specifically told not to use and they were not authorized to use it. I will never use them ever again and I hope anyone that is thinking of this to consider it very carefully!!!

I initiated a new account with a tank install with Amerigas. The company did not give me an account number at the time I set it up. The installer did a great job. It is only because on him I'm not cancelling everything. When the local number is called you get a call center located outside AK. It appears that there is no one locally to answer questions.

This company is the worst company ever. I had to cancel because they would make appointments to deliver propane and then never show up. We finally ran out of propane. Now they will not come to get their tank out of our yard. Again, Have made several appointments, taken off work, and waited for nobody to show up. Horrible customer service, you do not have a home office anymore. All calls are answered by somebody different every time. I have in writing my appointments and service numbers to be told that they never existed in their system. Total frauds and liars. NEVER DO BUSINESS WITH THEM.

The AmeriGas location in Kanab read our meter wrong and charged us an additional 10,000 units. This was over $900 wrongfully taken from our account through autopay. Two full weeks later we haven't heard a single word back about refunding our money, despite the meter being checked and confirmed by service technician Brandon ** over a week ago. We have emailed Brandon with no reply except saying he would tell his manager. We have called several times, we have emailed and called customer service. They refuse to refund us the extra $900 they stole.

They were over priced so I canceled my service in March. They charged 149.00 to pick up the tank that I had rented from them. I rented the tank from January to January for 179.00. They would not prorate the rental charge. Crooks.

Taco Tuesday and out of gas. Called to schedule delivery. The phone representative notes that we’re not scheduled and we should still have about 40% left. Starts asking all these questions as to smelling any gas, have we had unusual usage and that we needed to have someone over 18 to do a safety check. Call ended that they would be out next day. Called Wednesday around 3:30 and was told they would not be out. Called next morning Thursday. Confirmed we are third on the route schedule. Around 3 pm Thursday I used the AmeriGas app and informed I am not on the delivery route, and it will be Friday. Now have taken off 2 days from work. No gas to cook, no hot water to bathe with. Friday I use the app and I’m informed delivery is for Monday and the chat is ended with thank you script. So I called. Again I’m informed delivery scheduled for Monday. I reiterate the timelines provided each time I questioned why taking so long.

I cancelled service because they refused to refill the tank they installed, because it was too close to an outlet. Ten weeks have gone by and they still haven't removed their tank, which is prohibiting me from getting a replacement. In addition, they owe me $400.00 that I paid them. I've called every 2 weeks and they promise to escalate. I need the tank out now!

This is my second time of buying a Home, that AmeriGas was the propane provider. This time has become a nightmare. Right out of the gate, the driver fills the wrong home and tank. 316 is filled and my address is 299, I'm across the street. This took three months to resolve. On the second attempt they did fill my tank, but not before asking if I had two tanks and I did not. The Driver didn't even report the tank. I found out around two months later, that the tank was leaking at the shut off valve. After that was resolved by opening the tank valve it was not longer leaking at the shut off, but now the tank had a leak at the fill valve .used by AmeriGas to fill the tank.

We had a gas leak due to what appears to be regulator failure. We contacted the company to have this fixed because it is our only source for cooking and but we were informed because there is an employee shortage so no one could be sent until the next day. It's always an excuse why they can't honor their end of the deal but you can bet if you didn't pay your bill on time they sure as hell would be all over that. So we will be switching propane providers and hopefully one that cares about their customers.

Been with AmeriGas for 11 yrs. Had District Mgr. confirm price lock. Without NOTICE, pricing was nearly double. Customer service is centralized, overseas, & scripted. Escalated issue dating back to Feb. 2022 to corporate in April 2022. Many promises for credit and new account pricing lock but NOT A SINGLE CALL HAS BEEN RETURNED AS PROMISED...SINCE MAY!!! Local area mgr. stated he "may or may not approve" a promised credit "IF" he ever receives a request from corporate. WOW...sinking ship.

This company adds 23 dollars a month in fees beyond the cost of product. When you call about it you speak with a person that can barely speak English so you cannot understand them. I highly recommend taking a good look at your bill and what they add on. They are basically stealing 23 dollars a month from every customer.

I don't think I can express how disappointed I am at Amerigas. I will try though. I have called on July 13th 2022 asking for someone to come by my house and close the gas and then put it back on after my termite tent fumigation. The person on the other line told me that I could do it myself, so I was ok and no need to schedule anything.

We wanted to change propane companies last year so we did and we thought Amerigas would be good. Boy were we wrong. They never one time stepped foot on our property and most definitely never provided service of any kind. But yet they kept taking our money. I have called every day sometimes multiple times daily and keep getting told the same exact thing. We have been fighting with them to get our money back and stop the “service”. Finally they stopped the so called service we had. But sure kept hitting our account every 2-3 days (I have screenshots of every time they tried it).

I ran out of propane on the worry free plan. They do not have a local office and were super difficult to deal with when I did need to refill. It would take multiple phone calls each time I needed to have the tank refilled and was very stressful. Then when I changed propane companies they charged me for breaking the contract even though the reason I was changing was because of their horrible customer service. WORST COMPANY EVER!!!!

The only thing done correctly was a polite delivery driver who didn't call ahead because he was not given that message. Other than that, EVERYTHING else about your company sucks! It took SIX phone calls to place a simple order. Your phone tree wasted two hours of my time. The people answering the first call dropped me and didn't call back, hence another experience with your phone tree. The second person didn't have the autonomy to help me and referred me to a third person that she couldn't connect me to, therefore a third call. Neither person spoke enough English to understand me. I was given another phone number which, after another phone tree was the incorrect number. I did get a polite young lady in Nashville, who actually spoke English, but said another department would have to make the changes. You had my e-mail incorrect, therefore I couldn't use your online website.

Wish I could give them 0 stars. After being a customer for 25 years, they changed the terms of their rental contract from a minimum of 30 gals of year to 60 gals per year to waive the tank rental fee. DOUBLE! We don't use 60 gallons per year so now I am being forced to pay to rent the tank in my yard. Nice thing to do to your customers when the cost of fuel is already at a record high. Greedy bastards.

I contacted Amerigas, man came in to check my gas tank, stated all is well and they will give a new tank to my previous provider and use the existing underground tank on June 1, 2022 for which service I paid $99.00. Since then in the last 37 days I made 12 calls to customer service, never received a firm answer for the use of my present tank.

The worse customer service I have ever dealt with, we finally got feed up after several attempts to have a possible leak checked and discontinued service. They were supposed to come pick up 1000 gallon tank that is taking up park of our driveway 3 months ago. IT IS STILL SITTING THERE!!!

We had been building a house for 2 years and called AmeriGas to install our tank 4 months before scheduled completion. The tank was installed in an incorrect location—directly outside our dining room window. We called to ask them to move it. My contractor called multiple times. I called multiple times. Over the course of weeks, over and over. We even had the personal phone number of the employee who had installed and and would move the tank and he called himself begging them to schedule him for our job since we were about to move in!!!! We changed our request, to just fill the tank because we were then 2 weeks from move-in, I was expecting a baby any day, and we just needed to be able to have hot water and cooking abilities. I called multiple times a day, every day, for a week. My contractor tried going to their physical location. I spoke to someone at every level of management and was assured our tank would be filled.

DO NOT USE THIS COMPANY. Worst customer service I’ve ever received. We set up with them in June of 2021 when we bought our house. We set up automatic deliveries and no one has come out to check our tank in the past year! It is now June of 2022 and we ran out of gas. I called customer service and they said it was their mistake but couldn’t guarantee when they would be able to get someone out to our house to fill up the tank! This is unacceptable. We have a baby at home and no hot water for baths or bottles. If I could leave a zero star review I would!

My 89-year-old mother died in February of 2021. Her AmeriGas account was started in November of 2019. Her propane was paid in full and she had gas left in her tank. I called them to send the death certificate and for them to pick up the tank. They did pick up the tank with extra gas in that tank. I have been receiving invoices and calls that she owes $160.00 for leaving the account early.

Horrible customer service. My family had been a customer for more than 20 years and when we bought the property from the family we stayed with Amerigas, close to 20 years ago. I am so disgusted and disappointed with the service we received when we had a recent emergency need. We ran out of gas and called for an emergency delivery. We agreed to pay an extra $200 for delivery within 24 hours. We called back 24 hrs later asking where they were and were told we did not get delivery due to not paying the $200 upfront (which they did not ask for). We were then told it was really $300 for a 24 hr delivery and $200 for 24-48 hrs. On hold multiple times for almost an hour.

I was a new customer… These people charged me $750 for something called “forecasting!!” something I was never quoted and/or made aware of!! This was one week after I paid $600 to fill my partially filled tank!!! $1350 within a week!! So I disputed the $750 with my bank and now they are tacking on late fees and sending collection notices!!! They better not put that bogus bill on my credit report!! I hope these bastards go bankrupt!!!

What a NIGHTMARE we've had with this company! We had our 1st order EVER and was TRIPLE BILLED WITH INCOMPETENT CUSTOMER SERVICE FOR RESOLUTIONS. I WILL BE THEIR WORST NIGHTMARE if they don't respond with an accurate bill. My advice..RUN THE OTHER WAY!

For the 3rd time since buying out NM Propane, AmeriGas has failed to deliver our propane as promised. After waiting 10 days and many phone calls each person I spoke with promised we would have our delivery the next day, we are still waiting. Because we are down to 3% we can’t use any hot water, we can’t shower or do dishes. This happened last Christmas and we had company staying with us, ordered propane and it took over 2 weeks to be delivered. We are going to switch propane companies after this delivery. I would never recommend Amerigas to anyone ever.

We have had Amerigas for years. The account was in my husband's name but I wrote the checks and paid the bill with my money from our joint checking account. My husband died last September. I needed the tank refilled shortly after his death. The man I spoke with was barely understandable as he had an accent. He also was very rude. He said I needed to send a death certificate, a letter from the courts authorizing me to use the account. Funny I didn’t need any of those things to pay the bill or the tank rent in December. Our state offices had been hacked and I was unable to get a death certificate for months. I was finally able to persuade a girl to send out a delivery which I paid for.

Poor customer service. Came out because of a possible gas leak. Stuck his head in the tank area where you fill the tank and immediately insisted that he smelled no gas. Stood there for a while looking for flies since they apparently can detect a gas leak. After I insisted that several people had smelled gas he sprayed the fittings. I saw bubbles coming from the regulator and so did he. He replaced the regulator and used two separate set of gauges at which time he stated that the leak may be in the line between the tank and the other regulator at the gas pack.

There should be an option to give negative stars. This is by far the worst company I have ever dealt with for anything. The customer service is so terrible it's actually shocking. You have to call back over and over until you get through to someone that actually cares and is capable of actually helping resolve an issue. I once spent an entire day calling over and over until someone was actually capable of giving me an answer. So many issues, but very long story short...I first called Dec 15th 2021 for service. I pre-paid for a 100 gallon fill and was told that first they would have to inspect my tank, and a tech would be there 24-48 hours. After a week of no technician and no contact from Amerigas, I started calling to find out what was going on. I was then told it would be a month before a tech could come out and they could not fill until the inspection was completed. As we were coming into below freezing temperatures, this was unacceptable.

If I could rate as a zero I would. We were customers for over 20 years-paying a yearly tank rental. The last 5 years of rental, the gauge on the tank had been broken-which resulted in running out of propane at random times. We notified them countless times & requested it to be fixed-they refused. We ran out of propane AGAIN on Dec 12, 2021 when it was cold & rainy and everyone was ill-they wanted to charge me emergency delivery fees and after hour fees to deliver.

My invoice for propane from Amerigas dated 3-31-22 was more than twice the amount billed 2-28-22 with no reasonable explanation for increase. I have made contact with "Customer Service" more than 5 times requesting that someone from billing to call me but have had no response. I now have been billed $150 dollars twice - April & May for sending someone to "check the meter"! I am past due now at almost $700. Do I have any recourse?

I have been with Amerigas for years. When I was able to deal with the local people, I was more than satisfied. In December 2021 I made my yearly fill up. In February I received a bill for another fill up. After spending many hours with customer support in INDIA, I was told that I had made the decision to go on automatic delivery, which of course I hadn't. I said, "Explain that to me." They said, "We automatically deliver when your tank is below 20%." I said I filled up in December. My tank 1000 gallon tank was at 75%. Click, they hung up on me. Several more hours of waiting and talking and asking for a manager in the United States, I finally got someone that understood the issue and supposedly took care of it. I got an apology and they said, "We'll come pump out what we delivered and credit your bill."

I have a neighbor who has a propane tank which desperately needs to be changed. Half of tank sits on my property and it is the biggest eye sore. The tank is dated back in the 1970's, leans to one side and the paint is peeling off. I have contacted the owner of the tank and the company. The company refused to deal with me because I don't have an account with them. The at one stage told the property owners that they would paint it (which I guess would be better than nothing) and then they agreed that the tank should be replaced because of the age alone.

Worse company ever! As others have stated on this site, they are pure out liars! I've had two incidence where they failed to deliver my gas and when I called, they said someone would be out same day and promised a call back within 20 minutes. Never heard anything from them. Had to wait multiple more days to get gas. They were great when it was Heritage Propane (local company), but once Amerigas bought them out, they are horrible. Their call center is outsourced (appears to be offshore) and they simply tell you what you want to hear to get you off the phone. I highly recommend going with a different company even if you have to pay a little more. I am done with this company and will go back to Gas Inc.

Worst Customer Service Ever!!!! They make promises that they will escalate things, call you back, or deliver during a certain window and they don’t follow through with any of them!! They intentionally wait until you run out of propane so they can charge you a fee to check the gas lines because the tank is now empty. They do not call back, half the time they don’t answer the phone and good luck getting propane delivered in a 2 week period!!! Terrible company to do business with!!!! They don’t care!!!!

I have been trying for over 3 months to close my account. I've been charged for things I never should have been charged...numerous phone calls have not resolved the issues. When they issue credit for one bogus charge, they add another one. The local store will not accept walk in customers. I drove 40 miles trying to resolve the problem in person. AVOID THIS COMPANY LIKE THE PLAGUE. I would rate them even lower if possible.

On January 16, 2022, I contacted Amerigas to address what smelled like propane. I mentioned that it might be emanating from the tank regulator. The service technician visited and said that there was no leak per his test. Following the emergency call, the smell of propane persisted. Additionally, our tank continued to empty at a rate of 10% each day, even though the thermostat was set to 55 degrees or lower. In addition to the smell of propane, the tanks leaking at an inordinate rate was an indication that the tanks were indeed leaking propane.

I have spent hours on the phone with them trying to get my missed technician appointment rectified. They missed it and never called. I called the next day and after 40 minutes was promised someone would come out that day. NOTHING! Now on day 3 of calling trying to get someone out. Absolutely Horrible company. I will be looking for another company. DO NOT USE THEM!

I have had the worst experience as a new customer. I needed propane gas and set up my account, paid the monies required and was given a delivery date only to given the runaround, not know what the technician's report was when he did the inspection, have to spend hours calling in for service, constantly getting transferred to other departments, given wrong information as to why my delivery was not made, and have to wait for 20-30 minutes between transfers each time I called. After 5 attempts, I am done and will no longer be a customer of Amerigas. If they want satisfied customers they need to train their staff on customer service, get their communication loop fixed, enhance their process of finding out what the technicians told the customer, hire more staff to handle the demand so that customers are not waiting sooo long to be serviced, etc.

I rarely write reviews but my experience with this company was so bad that I felt compelled to. I have never been so dissatisfied with the level of service I have received. From beginning to end, the experience with them was horrible. Let me share some details. 1) Techs that don't show up at all for their appt. 2) Tech lies and says they came when they did not. 3) Phone rep is so rude that it left me with my mouth open. 4) Misplaced our tank then charged us $1,000 to move it, even though the misplacement was of no fault of our own. 5) Charged incorrectly for something months before our tank was even installed, then received late fees for 4 months.

Purchased a home w/ existing Amerigas 500 gal tank. As a retired business owner, service is everything. Never was informed how to get free tank rent. Delivery drivers none were respectful of our property. Never was informed fee to remove tank. Errors on bills also. Not willing to correct their errors, just collect more $$$$ & more $$$$.

Horrible service! I have been waiting weeks to get someone out to set up new service. I cannot get anyone on the phone that seems to know what they are doing. I have called several time and get people from other countries that you cannot understand because of a language barrier. I'm sitting on hold with them right now and the guy I'm talking to seems really lost and confused as to what to do.

I paid $99 to turn on my services when I first became a customer 3 years ago. Have had awful customer service experiences. They would constantly "estimate" my meter and then charge me an outrageous price whenever they would "read" my meter, my bill was always wrong. I would have to call and complain. Then they would want to charge me to have someone come out and properly read my meter. I had to constantly take pictures of my meter in order for them to charge me correctly. When I finally sold my house, they wanted to charge me $99 to lock my meter. What a rip off and crappy company to be forced to use.

Closed account due to sale of home. Found out no physical offices anymore. All close out instructions for us and new buyers over the phone. Was told they would read meter, refund us at last purchase price and charge new owner at going rate and that new owner needed to set up account ASAP. Called on refund, 2 months later, and was told that they don't do that. Called previously and was told 49% left in 100 gal tank and to expect refund within 30 days. Cant talk to supervisor and his idea of a settlement was $75 credit. My math tells me 10% of what's owed me. Unethical and difficult to work with, no physical presence. Run to local propane supplier with office!!!

We received a bill for 2 back to back months of a fillup of 130 gal. We use about 65 gallons each month in the winter. I tried to tell their supervisor that there is no way we used 130 gal in one month. I was informed that I requested the fill when I actually only ordered online once. I did not get a copy of the bill left at my tank. She said that there was a copy with her office. No way. I have never had a fillup two months in a row. I do not recommend this company.

AmeriGas is so unethical. I always had to negotiate fuel price! I stopped their service and changed to an honest company named Hunt Propane. AmeriGas charged me $149 to pick up. Tank. They were suppose to refund me money from the tank rental agreement and have not received any refund.

Amerigas is a horrible company. Hiked my prices over a dollar per gallon over current local market price with no notice. When I tried to talk to someone about it I get sent to a snippy VA in the Philippines, nice one AmeriGas. When I finally got to someone to talk about it they said they would file a ticket with billing and be back in touch. Well they got back in touch with nothing but a late fee. These people are criminals and I will never use them again.

After purchasing a rental house, AmeriGas was the company that had been used for propane so I continued with that service. I had 2 deliveries over the course of a few months and each time was a nightmare. The customer service phone is a complete joke. It takes a good 10 minutes to wade through the menus to get to an agent. When I finally did, I could barely understand them. They are obviously out of the U.S. and are not English speaking. The last time I ordered, they said it would take 7 to 10 days. After 17 days, I still did not have the propane and it ran out. The house was not occupied at the time and I was afraid my pipes would freeze but that didn't seem to matter to them. They told me multiple times that they would communicate with me as to when the delivery would be made but not once did they ever communicate with me without me calling. In conclusion, I will never use this company again if I have any choice.

Long time clients, logged in to account, can find pricing per gallon. When on website not logged in filled out information to get current price for my address and county, received two prices one for new and one for refill. Went to my account and order the propane gas I needed for my home, put promotion code and was surprised to see that the price was $1.01 higher than was quoted. I have notice this happens every time. They increase and you are stuck with their lies.

I am a customer on auto fill and I ran out of propane and wanted to charge extra for a delivery before 10 day. I wouldn’t recommend using their service…. I originally had G&K. They were awesome. Once AmeriGas took over it went downhill!

I placed an order on 2/14 when my tanks were at 40%. Amerigas provided a delivery window of 2/16-2/22. The delivery window came and went with no delivery. I called on 2/23 and the call center said delivery would be that day. As it got later, I called back and they said delivery would be 2/24. On 2/24, the first time I called, they said delivery was scheduled for that day. Second time I called, they said it was now scheduled for 2/25. I was now down to 7% but figured as long as they delivered on 2/25, no problem. On 2/25, I called at 9:30am and I was told I was #15 on emergency delivery list and they were currently on delivery #5.

After purchasing a cabin the TN Smokies at the end of summer 21, I set up an account with AmeriGas and months later requested a delivery - initially I didn't want to be on auto delivery because I didn't necessarily trust their process. I never received an invoice but as time went on, I had need for another delivery and called to request one. At that time, I learned from CS that their records showed that I had terminated my account which I explained was incorrect because I had already received a delivery and was asking for another. So I assumed that everything was corrected but not the case!

I will be changing companies as soon as I can buy a tank. Amerigas is horrible, I spend 20 minutes on hold just waiting to speak with someone only to get someone that sounds like they're talking to me from a crowded place. She couldn't even hear me talking so instead of transferring me she hangs up. I spend another 20 minutes waiting to talk to someone else. I finally get connected to set up a payment plan. I had made a payment 10 days before this call, I was told that payment won't apply to the current payment plan and I had to make a payment today in order to avoid fees. I didn't have my wallet with me and was told I had to call back by the end of the day with the payment.

Amerigas made appointments Feb 4th, 10th, 16th, 16, and missed every appointment and didn't have the decency to even call. Now each time after getting with their customer engagement department they made one more last chance Feb 17th so I call that morning. I was told that I wasn't on schedule again. The problem now is that I started with 60% gas now I'm in the red empty praying to God for warm weather because I can't get another company until the 23 of Feb and it's suppose to rain every day next week so my my family will have to suffer because of Amerigas incompetence and negligence.

I was really hopeful when I begin to Any propane company out there is better than this one do business with AmeriGas. Over the last three years of doing business with them, As long as I notified them when my tank was 50% full, it never mattered to me how long they took. I’m a good customer… My wife and kids love the fireplace :-). We spend about $3500 a year with them.

We are over a week out from when we were supposed to have propane delivered. My father is in advanced age and we are constantly being lied to about when delivery will occur if at all never told the same story. It is very apparent that there is a lack of empathy or concern on their part and they do not care!

I am a postmaster at a rural post office. We are contracted with Amerigas for propane delivery--this is a "national account," which makes little difference because they still suck, even with government customers. When our post office was destroyed in a natural disaster, our ancient propane tank actually floated away in a flood. That's neither here nor there, but in the stages of reconstruction, it was a goat rope to get Amerigas to come out to reset the tank. I literally spent hours on the phone, getting redirected and negotiating phone tree after phone tree, only to speak to some foreign person that barely knew English. Finally, FINALLY we got service, but it took months.

Amerigas received my money and never delivered the gas. I received a text stating a delivery was made, never was, and it was for the wrong amount that I ordered. I made a dozen phone calls and chatted online. Each time I stated that I have not received a delivery. After 1 month, the last phone call I made, they said they would process a refund. That took several days. On the next day, a driver called and said they were on the way for delivery. I told them don’t bother. I have read about several in my area stating the same circumstance. I highly recommend not doing business with Amerigas.

We have been an Amerigas customer for about 9 years. It's the first time this winter that we ran out of propane completely, although we are on auto delivery. We ran out on Monday night, called Tuesday morning to let them know. They said we were already scheduled to get the delivery Wednesday. That was the first lie. We kept calling every day multiple times about the status of the delivery to always get a different answer, different lie until 5 days later, when my wife posted on social media about our experience, and the township's deputy mayor got involved and they started to make calls on our behalf. They delivered it Saturday night at 9PM.

This is the second time they've let my tank run out. They've spent the last five days telling me every day that it would be delivered with 100% guaranteed that day. Once again because of their incompetence I am without heat, hot water, and even the stove. Customer support is useless. I can't talk to anyone who knows anything. I've started pricing wood burning stoves and electric appliances just to get rid of these useless people.

This company is a joke. I am held hostage by the fact that I have their tank buried in my yard. I ordered propane in January and they promised delivery by Feb 2. I’m still waiting and it’s Feb 11! I’ve called their useless call center four times and speak to people in another country who have no idea what is going on. Yesterday I was told the truck was on the way and I was 7th on the list… I stayed home and no gas was delivered…again! Someone needs to initiate a class action lawsuit against AmeriGas! They charge me an annual tank change if I don’t use enough gas…but then they won’t deliver it! They will charge me to dig up the tank so I can’t change to another company. This is criminal!

Has a site survey for propane scheduled for Feb 9th between 12-1600. Wasted half my day waiting, no one showed up, no one called. I contacted customer service and they didn’t seem to care at all. They didn’t attempt to make any amends for the situation and left me with no information.

AmeriGas customer service is terrible. In fact, their terrible performance is almost criminal. I have been without heat to my home for the past five days because after a delivery the LP tank was not pressurized correctly. I have spent more than 1.5 hours per day trying to get a service call back to my house. This effort is frustrated by their horrible automatic call handling system and various departments that take calls. I get bounced around with no resolution.

Today is February 7, 2022 and I called at 9:15am PST. As I'm writing this, I have been on hold for 17:07, I was placed on hold by Tiana when after I explained why I'm calling, said "Let me check with customer service and get back to you". First, is there a difference between Amerigas customer service and customer experience advocate? Because truth to tell, neither one understands what either of those term seem to mean. So far Tiana has yet to come back on the line to update me on what is going on. This is yet another example of the type of service/advocacy we've received from Amerigas Customer Service/Advocate personnel.

Informed gas would be delivered 2/4. It wasn’t. They came 2/2 without any notification, during a blizzard, and did not deliver due to the blizzard. No call so that we could devise a way to get the drive plowed. Nothing. We do not live on premises - over 500 miles away, actually. They then rescheduled the delivery on or before 7-10 days later with no way to contact them to determine when they would actually attempt delivery next. They refuse to give us any notice or any indication regarding timing of delivery. They require freshly plowed driveway. To the tanks. Impossible to do so or even hire someone to do so without any warning, as the weather here is unpredictable, very cold, and very snowy.

I requested a refill 10 days ago. Paid when I ordered. Had a window of Jan 27-Feb 3. We had a winter storm which delayed them on the 3rd. This morning on the 4th I was on route for today. I tell the chat agent. For the 3 pre day we are almost out. 3 pm chat again. Not on for today on for the 5th. We are almost out. I’m sorry we are not taking expedited orders. It’s not it’s been over a week. I have less that 20 gallons. Will they for sure be here tomorrow. Cannot promise that. Things change. WTF. I’m sorry but this is ridiculous. Some home I still have heat and hot water at the moment although the tank it not registering any in it. To say I’m I’m over this company is an understatement.

My wife and I recently bought a home in Jacksonville, FL. The previous owner could not recall nor provide documentation indicating whether he or Amerigas owned the 120Gal tank buried under his driveway. I called Amerigas and three different "Customer Experience Advocates" verbally indicated that the tank was customer owned. When I asked if they would provide an email indicating the tank was customer owned or at least that Amerigas did NOT own the tank, Amerigas representatives refused. No other Gas company will provide gas line service or propane because of this. I find it ironic and disturbing that Amerigas will not back up their statements in writing. A sure sign this company could not care less for their customers beyond the economic value they derive from them.

I can’t believe I’m going through the same nightmare 25 years later with the same company. Years ago I had a company owned tank and called for a fill up at 30%, then 20, then 10 finally when it was down to 5 percent. I called and they said they were going to charge me $50.00 because my tank level was so low! I hooked a chain to their tank and drag it out of the way and bought my own and switched companies.

I purchased a small cylinder of Amerigas propane at a local store. It turned out to have a leaky valve. The local retailer couldn't take it back and Amerigas claimed they weren't responsible for the tank. Fifty bucks, down the proverbial drain. The local retailer will get reviewed when I'm done here. It will be unflattering, I assure you.

Amerigas had been my propane fuel supplier for almost ten years before this recent experience. The company has changed its customer service policies. They now allow their representatives to lie to the customer in the hopes that they can forestall legal action or prevent customers quitting and going with another propane provider. Amerigas has among the lowest price fuel in my region. The problem is they cannot deliver it in accordance with the agreements, the timeline information they provide on their online fuel delivery web portal or in consideration of the changing needs of its customers, which can occur abruptly due to cold temperatures.

I have been waiting for a gas delivery for 10 days now. Each day I was told that I will get it that day. Today, day 10 I was told that I am not even on the route list and if I wanted to get it delivered in the next 48 hours I would have to pay $300. I have been out of gas for 10 days now at 27 degrees, no hot water or stove top. I asked right away if I needed to stay at the hotel or with family but was assured that the delivery will happen on time. I have called 20 times in the past 10 days and each time it's a different person and a different story.

I have been with AmeriGas for several years now. I always have to call them to try and get a better per gallon rate as they are usually the highest. Typically they will work with me when I call, but no longer. My neighbor who uses a different company, just paid 45 cents less per gallon than they are quoting me, and last time he paid 60 cents less per gallon. They refuse to negotiate now. So yesterday I asked to be transferred because I want to cancel service with them. I was put on hold three times and then hung up on at 5pm. So I called back the next day (this morning) and they hear me fine until I say I want to cancel, then they claim they cannot hear me well!

The worst company and customer service. They didn’t deliver the propane within a week. On the delivery date (after 8 days from my order) I called them 3 times and explain if I’m not gonna get delivery today I’ll be out of propane with 0 degrees temperature. 3 different reps are sure that my delivery will happen today. Around 4 pm I called 4th time and asked for a manager. The manager told me that I’m not on the list of deliveries today and on my questions about the previous 3 reps she said: “that they told you what you need to hear“. Now I’m sitting with no heat or hot water and it’s the second time this company did to me…

This is the worst company who could care less about you. I signed up for autofill when we bought our home in July and our propane went out mid January. They don't have the correct reading on our tank. I have young kids at home and it has been -20 and negative temps during the day and I still dont have propane/heat. I've waited on the phone for over and hour to talk to someone. I am going to switch to a company who cares about the safety of their customers and Amerigas clearly does not.

I have been a customer of Amerigas for 25 years or so. For most of that time the customer service and equipment service was great and they delivered on time when I needed it. Last couple of years something profoundly different has emerged that motivates me to write this review. They used to be a friendly, local office-based business where I was able to speak directly to customer service agents and they were empowered to do what I needed to get the delivery or service I needed scheduled. That has changed to what is now a company that has centralized all their customer interactions to the great detriment of their customers.

AmeriGas sent my account to a collection agency despite the fact that I closed the account and sold the home. My title company also notified Amerigas. It took me months to clear this up, and in the end they insisted that I pay FIVE CENTS that was past due. FIVE CENTS. If they thought my account was past due, couldn't they send an email or make a phone call? Perhaps send an actual bill?

Highway robbery. They don't do what they say they are going to do and when they screw up they find a way to get even more money out of you to right their wrong. So glad I am moving to where we will have natural gas from now on.

Amerigas has absolutely TERRIBLE customer service. We had recently moved from FL to PA. I called customer service and was told I would not have a bill for the coming year and we didn't owe anything and to contact the buyers of our old home to have them establish service. Two weeks later I received a bill. Multiple calls to customer service told me I owed different amounts and the people couldn't help me. I finally asked for a supervisor. Instead of a supervisor I received a telephone survey instead (in which I gave them terrible scores) and when it was done the call hung up. When I called back I received their "Our offices are closed" recording. I doubt if I'd recommend to my worst enemy to use Amerigas.

Scheduled a delivery for Friday and they told me they needed me to be home to do a leak test, so I scheduled a day off work. Got a phone call from the service tech on Thursday saying he was at my house and just filled my tank and wanted to know if I was home. No, that's why I scheduled for Friday. He said since I wasn't home he couldn't do the leak test or turn my gas back on. That was last night when it was 16 degrees, and propane heats my house and water. I told him I'd leave work and be there in an hour and he said "no I ain't doing that." Called support and they have no concern at all. Tell me they'll schedule a tech to come back and unlock the tank almost 2 weeks later. End up talking to an "advocate" who says she is sending someone out the next day (day they were originally supposed to come).

Had a gas week two weeks ago. Been waiting since to have repaired. Begged customer service in 5 phone calls. Each time promises made to escalate a service call. Next available service is three weeks from the first reported leak. They don’t give a damn about a valued customer not having gas to cook. I have spent hours on hold on their customer service line. Customer service reps are nice but not empowered to escalate issues. Their customer service line provides ability to rate the call after the csr hangs up. Last call the “supervisor” left the line on so I could not leave a rating. It’s been an unbelievable experience. Now researching other companies to install a new tank.

It is very disappointing that they exist as a company. Customer service has no idea what is going on. Every time you call you get a different answer than they put you on hold and disconnect you. AmeriGas doesn't care about you because you have no options and you have to deal with them. This company should me investigated and closed.

DO NOT HAVE THESE PEOPLE DELIVER PROPANE FOR YOU EVER! This is by far the worst company I have ever dealt with. You can't call the local office with delivery issues. You can't even understand the folks answering at the call center nor have a good phone connection ever. Then they hang up on you! I will NEVER use this company ever again!! RUN FAR AWAY if you are looking for propane delivery services!!

I let my gas tank reach 0%, since I'm new to using gas for heat. My wife called Amerigas to get it refilled, and they said they can refill in 10 days. During this 10 days, the high is in the 40s, and the low is as low as 17 and below freezing every day. This is unsafe temperatures for a family with kids, and unsafe for the pipes in the house. For this reason, my wife pleaded with them to expedite the process, and they hung up on her. Then she called back, and they hung up again. Then I called at around 1pm, and they said they could expedite it within 24 hours for $300 and $200 for 72 hours.

Called and got a propane fill scheduled, got a email and text to confirm. After no show, called 3x & each time we called to see why they didn't come they said we never called!!! How are you still a company?

Before Amerigas was, my company went from Jett Gas to Energy Propane to Amerigas. We've been with them for 40 years. Today that has ended. We are concluding business with Amerigas due to the lack of customer satisfaction and service. They are charging for "at will" calls and have become very expensive. Do your homework, don't call any company until you know what you've got.

If you just got an account with this terrible company or are thinking about it, I am going to warn you that your troubles are just beginning. You cannot go to a local storefront/office because of Covid. That's a convenient excuse to keep customers out of their face. If you try to call the local office, you are forwarded to their customer service and you will get nowhere. They will not give you any information about the company or how to reach the next level of management. If you want to get information on what the process is to close your account without penalty, you can't get that either. However, with penalty of $150, you can close it and lose all the propane in your tank. Do not do business with this company if you do not already have one of their tanks.

RUN away, I thought this WAS a Great company but after being with them from 3 years.. first let me tell you why we went to them 3 year ago. The propane company that had the account when we bought this home was refusing to upgrade the tank size to a 500 gal. When they picked up the tank they claimed that there was less gas in tank than actual and so wasn't going to refund the correct amount for unused gas. Thank god I took a picture of the gauge before it was picked up. Anyways AmeriGas saved us, they had a actual person answering phones off hours. We were able to order and get account setup on a weekend. Super smooth for everything. But 2 years ago, we were running through propane faster than normal.. actual went out totally. They discover a pin hole leak on the control value of the hot water tank.

Talk to 15 different people to get propane. Not one could figure out how to get me my propane. It's been 15 days since I order and they keep telling me I missed delivery. I keep calling. Still no propane. This company lies and cheats so if you want to be treated horrible and never get your delivery this company should be the one. I am so tired of trying to get delivery. Warning bad bad company. Go to different one.

Let me start by saying my account is and has been in good standing with Amerigas for the last 5 years. There is nothing preventing my delivery physically like a gate or someone not being home as I work from home. There are also no severe weather issues preventing my delivery in the area. I am very disappointed with the service and delivery process. I placed my order when my tank was at 30% and thought we would have enough propane to last until the delivery which I confirmed with a representative would be 12/31/21. Unfortunately it was delayed; even though I received a text notification on the morning of the 31st stating my order was being prepared for delivery.

This company overcharges! I requested a delivery in Nov to take advantage of a 25 cent off every gallon coupon the coupon had to be used before the 30th. Driver showed up on Nov 17th and corrected the volume to 60%. My order summary online showed the coupon code and price per gallon on order and driver's ticket showed 4.41 a gallon. While my order summary was up I received an email from Amerigas, they raised the price back up to 4.66. I called in and was on hold an hour and 16 minutes. The lady told me that my coupon didn't apply although it showed it applied on my order. She finally assured me she'd correct it. I asked to be put on delivery to save a little money as they charge if you call in and request a delivery.

I purchased a tank from Amerigas in 2019 and overpaid by $1.26. After more than a year of trying to have my money refunded, I turned the matter over to the authorities. After previously agreeing that I was owed this credit balance and promising to pay me, after the authorities got involved, I believe that Amerigas then made up a story how this $1.26 was a difference I owed somehow related to a prior balance on my account some months before the tank purchase. Today (2022) I received a bill from them showing "new charges" of - you guessed it - $1.26. It's amazing that the $1.26 just happens to be the difference between the amount I paid for the tank ($1075) and the amount that I should have paid for it ($1073.74).

RATING = WORST COMPANY EVER! Since Amerigas has taken over this company we have had nothing but problems! Always problems with deliveries. NOW, The latest problem is a payment made 27 days ago has still not been credited to my account even after 5 phone calls and sending them proof of payment. The last person I spoke to on Dec 27th guaranteed me the payment was being processed and would reflect on my account within 48 hours and that her supervisor would return my call within 24 hours. It is now Jan 2nd and I never received a call from the supervisor and the payment still has not been credited to my account. BUYERS BEWARE!!!

DO NOT USE THIS COMPANY! We are new customers to Amerigas (September 2021), but every experience on the phone with them has been a repeat runaround. On Dec 16 we called to get our tank refilled (since we were down to about 25%), and were told that it would be refilled between Dec 17 and Dec 23. This seemed reasonable. However, we were getting really low, so we called the company to make sure they would be here as promised. We were assured that they would arrive by end of the day on Dec 23. It is now mid afternoon on Christmas Eve, and no Amerigas refill yet. This spring we will definitely find a new propane supplier!

If you are a first time customer, they do not warn you that your first delivery is just an inspection, not an actual delivery, so plan ahead! We let our tank get down to about 25% before each refill which works great with other companies. Not this one! They let us get down to a dangerously low amount before they came out. And that’s with me calling several times a day trying to get someone back out to us. Seriously, choose a different company! We will!

I have been sitting in a cold house for 2 full days. Each day AmeriGas customer service has assured me that they would be there by the end of business day with my emergency gas delivery. Now again after the 2nd full day they tell me they have "run out of gas." This company is not dependable or reliable. If you have half a tank of gas and you can wait you could get a better rate sometimes through them but if you need reliable service that you could count on this is not your company. A local company would be much better. The worst thing about this experience is that the nice people in customer service have you convinced each time that your problem is solved.. Nothing however happens the way they believe it does. They do not have any direct contact with the delivery people.

After consistently paying my bills to Amerigas for the past 9 years, I am left without any heat in northern New England. They abolished their service department in Oct and as far as I am aware, I was not notified. It is now below freezing in northern NH and I am left without heat hoping my pipes don't freeze. Their answer when I called, go on line to find a plumber - I think we all know what that is like these days - it's rare for a call back. Thanks sleazy Amerigas, can't wait to get rid of you in the spring. Unbelievable and irresponsible. Do not use their services.

Amerigas is a horrible company! My husband called multiple times over 12 months and no one ever answered the phone. Good thing we can also heat our house with our wood stove, or we would have been without heat for months. Once they finally answered, we were so angry we cancelled our service. We had to call multiple times over 6 weeks to get them to come pick up their empty tank, and finally reached the point where we told them if they didn't come get it right away we would speak to our lawyer about how to charge them a storage fee for keeping it on our private property. They came and got it three days later. Then a month after that they sent us a bill. They charged us to come get their tank!!!! Seriously?!!? Worst customer service EVER, and bogus fees! This company is just looking to rip people off. Do NOT do business with them.

I ordered Amerigas over 2 months to be delivered to my home. After constant calling they finally delivered an empty tank and unhooked the working tanks that I had and was using to stay warm! I called for 3 days after them promising they would be here to only find they still didn’t show and left me without any heat!!!! So furious with this company.

Since being bought, Amerigas customer service has disappeared. The local office is gone and replaced by a centralized call center - not an unusual business model. However, Amerigas cannot seem to get it to function. First, the phone system is unusable - the customer service folks break up and are garbled. Second, they seem unable to do anything - when one falls below 20% in NH in the winter, it’s no joke. The inability to get a delivery is not just frustrating - it’s dangerous. I have had to call dozens of times with no satisfaction. This went on all last winter and I thought they might fix their systems for this winter - all the same problems! How did I get a delivery last winter? I flagged down an Amerigas truck and he was nice enough to help me as I was under 10% on a 200-gallon tank!!!

We have been a propane customer for the past 7 years. Our local company was bought out by AmeriGas last year and since then the service has been horrible. Customer service has been contracted out of the United States. We paid our lock and fee over the summer and we're told in early November that we could expect a delivery. I have called about six times since then and have received a text from AmeriGas stating that they would deliver. I was told that they had expedited our order which meant that we would get a delivery within 3 days. That has not been the case. I was even given a fake confirmation number along with an actual driver's name telling me that I would receive a delivery on a certain day. When I contacted the delivery person they said that I had never been put on their schedule and he actually wasn't even working on the day that they had said he would show up.

Called to order a new tank and purchase MORE propane. After an hour and ten minutes on the phone, and at least 5 transfers to different departments, I gave up. It is sad because the local company they bought was great.

DO NOT use AmeriGas for your propane needs. They've been bought by a foreign company and ALL of their calls are sent to another country. Having issues communicating all around, from spelling your name, asking questions, receiving information, and trying to speak with someone who knows what's going on with your account and can articulate it to you will NEVER happen. This is a prime example on what has happened to this country. Sourcing out their customer service dept. to a foreign company that aren't trained enough not only in our language, but also the line of work Amerigas does fully deals with and their customers has turned out to be an epic failure on this company's part.

I called AmeriGas in order to find out how to change an account name. The first agent took 10 minutes to get my basic info, repeatedly saying she could help me, just needing to confirm, etc., etc. Then returned after another 8 minutes to say actually she couldn't help me and I had to call Sales. I called Sales and again I had to repeat basic info and was put on hold so the agent could check with ? someone else what was needed for me to make the change. After 12 minutes a completely different person came on and started over with the basic questions (name, account number, etc.) and then we were disconnected. The automated phone system at the start of the call is annoying, and outsourcing customer service to people who don't know answers to simple questions is not customer service at all.

In July of 2021 my mother's gas was shut off and locked due to a leak in the line going to the tank. Didn't have an issue with that however this THE END OF OCTOBER and no one ever came back out to repair the line like I was told so I had to hire a third party to fix it. I've been calling and calling trying to get someone out here to REMOVE THE LOCK off the tank and reconnecting it so the pilot light can be re light so my 81 YEAR OLD MOTHER CAN HAVE HEAT!!!! Yet they tell me that's not an emergency even though she has COPD, on oxygen 24/7 and it's going to be 40 degrees tonight. They don't care that they neglected to do their part and telling me they can't get anyone out here!!!

I live in the country, with a dirt road. First I called for a delivery because they had a coupon for 50$ off 100 gallons which I needed. The lady tried to be sneaky and said, "Well you can only fit 99 gallons so we give you 25$ off." I had to catch her for the extra. Then had to explain about the weather in Arkansas. We were going to be having a couple of weeks of rain so needed the time to dry out the dirt road so that big ** truck wouldn't end up in my pond. But noooo, the next week without a phone call the truck is at my locked gate with hands up in the waving like, "Hey come up and open. I'm here." I am disabled and can't just run up. I said, "You can't come here. It's next week." So he got mad and left.

Prior to residential move, via customer service, would get refund for unused propane. Several attempts to resolve. Amerigas empty promises to follow up. Now AmeriGas won't return my calls. No refund issued.

Amerigas said they delivered $1500 in Propane and the tank is empty. I spent so many hours on the phone with them and spent so much time asking them to change the account after a previous person had said they already changed the account. I was transferred several times to departments that had no idea why I was transferred there. The customer service rep suggested we test the Amerigas tank for leaks and I agreed. After no leaks were found I was charged $175 to check for leaks on a tank Amerigas owns.

I bought a condo serviced and metered by Amerigas. I started my first call at 11:45 am. After being hung up on, transferred and put on hold for 20 minutes I finally was connected to an agent. The Amerigas agent said they did not service the address and it must be another company even though I had the previous owner's account number, the meter number, and a PICTURE OF THE TANK WITH AMERIGAS LABEL AND CONTACT INFORMATION. Hung up and tried again hoping to get a more competent employee. Again, after being on hold and transferred, The second employee said she could not find the address and again, Amerigas does not service the location.

Really poor customer service. On the phone the representatives for the company are garbled and have poor connections. The company says they charge a service fee for new customers to check for gas leaks but the people they send to your home don't check anything with your system. They just look at the tank from a distance. A worker came to fill my tank and check the system. He only filled the tank. The system was shut off. Then he tells me he checked for leaks and checked the system but all he did was fill the tank and left the gas valve closed so gas can't even get out of the tank. Then he tells me my system is all set and no leaks were detected.

Worst company ever. They charged me twice for the propane and I have been trying to receive a credit for months and nothing happens. I have to call every week and spend an hour on the phone with them. They understand their mistake but do not give me a credit on my account. Hours of my time wasted on this mediocre company.

I had AmeriGas for years without problem UNTIL they changed to a centralized, clueless, scheduling service. I terminated my service as it was impossible to get timely propane delivery in my rural area. I therefore switched to a new supplier. They billed me $147 for picking up their own tanks. I declined to pay for the pickup since it was their fault that I had to switch companies. Their rep said that I had signed something saying I would pay for pickup of the leased tanks but never was able to give me a copy of that contract. Now they are trying to bill me a $72 late fee. It is ridiculous.

We have been a propane customer for 18 years. A few years ago, AmeriGas bought our local company (Titan Propane) and since then there has been nothing but problems. We have a small propane tank, but we do not have much that runs off of it, so that will never change. Our original deal from Titan was that we were supposed to get free tank rental in any calendar year where we filled our tank, and that was always honored at the local level by our sales rep, who was pleasant and knowledgeable.

Amerigas has recently made a change to their structure that has proven to be incredibly detrimental to their ability to deliver good customer service. At the beginning of 2020 they closed down their local offices, so the only way to contact them was through their 1 (800) number. We had a very good relationship with our local office and received very good customer service through them and timely responses. Now that I have to contact the 1 (800) number, I have to wait on hold for a very long time, explain my business' unique situation every time, and deal with confused customer service representatives. Amerigas has repeatedly missed deliveries, causing my business to shut down. They refuse to honor the special accommodations that my local office used to provide to our seasonal business, costing my business hundreds of dollars a year.

People tend to write reviews to complain. I think it's only fair to write one when a company does well. In late Spring of this year Amerigas made a good offer for its customers to receive immediate propane in their tanks with four months to pay for it. Wow, almost one of those too good to be true offers. So, I wondered what was behind it; what strings were attached. Being PR minded, I wrote an email to Hugh Gallagher, the CEO of Amerigas, and suggested he be more transparent in explaining the reasoning behind offers like this.

They used to be fine with customer service. We’d call, tell them we needed a delivery. There would ask our name, verify address, ask what percentage our tank was at, and that’s it. No more than 3 minutes on the phone, perfectly friendly lady, no ridiculous long hold times, no yawning, no silly questions. Just simple and expedient service. NOW???? It’s a nightmare! We get hung up on, we get people who sound like they’ve never had a conversation before, they yawn, they giggle, they put us on long holds, it’s infuriating. It takes sometimes 40 minutes of this, just to order a fill. And we can’t order it online, because they want a payment from us, even when we have a credit on our account that more than covers the fill. It’s such a hassle to deal with them now.

We have had AmeriGas for several years but rarely make an order. UNable (due to a glitch on their end with my web account) to order online, I made a rare phone order. Spoke to a nice but not fully engaged individual who offered me several things that never came to pass. A). Offered me two per-gallon discounts (later, I learned that they don't mix and match discounts), B). Said that he could not apply the discounts due to computer problems but that he would annotate my account so that I could receive the discounts upon paying my bill (later I learned he did not annotate my account),

I have been dealing with AmeriGas for the last 20 years. In 2016 they came and told me that my tanks needed to be leveled. They took my tanks and brought my tanks back. Since then they are claiming that they are their tanks even though I purchased them in 1994 from Level One Propane. Now they're trying to bill me for rental fee. I've called, I've texted, I've emailed, I get no satisfaction whatsoever. Not only that they charge me $5 a gallon for a refill when the average price in the country is $2.24. They are a major rip off.

AmeriGas. Here is my review. I owned a large Contracting company for 26 years and have had a great deal of experience in dealing with customers. I can say that Amerigas is one of the worst company I have had to deal with. I leased a 1000gl tank from Amerigas and requested that they fill the tank, their cost per gl was around $2.40 per gl. That sounded a little high to me so I called a competitor of theirs and they quoted me a cost of 1.41 per gl. Knowing that changing companies would quickly pay off I requested Amerigas to pick up their tank. Purchased a new 1000gl tank of my own and had the new company fill it. After many calls and some time Amerigas picked their tank up and left. Here is where the real issues started.

I ran out of gas this year. I had a temporary tank hooked up and AmeriGas and they failed to fill it. It takes forever to get a human that asks you for your personal information then they fail to update it; then they hang up or give an excuse for why they cannot help me with my question (About billing or service change). I asked for a quote to price out a new gas connection and they charged me for the quote! I schedule the new connection two weeks in advance and they failed to show up! I called to find out what happened and an AmeriGas representative told me that my appointment had been rescheduled (No one called Me!). Then I was told I never had an appointment scheduled for that date. When I called them out on it then the service representative "found" the original appointment and could not explain why the appointment was changed. I would NOT recommend AmeriGas as a dependable provider!

Moving-Sold our house, called AmeriGas and let them know our closing date, expecting the account to close or transfer at that time. They disconnected 10 days early, locked the tank. Never knocked on the door to let us know what they were doing. We eventually noticed no hot water or ability to cook on the gas stove. Called the next day and asked to be reconnected. They acknowledged they screwed up, but nothing happened. At the end of the second day I spent almost 2 hours on the phone trying to get my issue escalated ... No go. Presently told maybe tomorrow morning - 3 days after their mistake ....

Amerigas is not a good propane provider. It has allowed our tank to go empty twice. Fortunately we discovered the problem quickly. The tank was leaking. When the repair person came he denied it was leaking. I had to show him what the problem was, and I know pretty much nothing about propane tanks. Once he understood the problem he temporarily fixed it, and Amerigas said they would replace the tank when it was empty. We were due a credit for some lost propane, but not the full amount. It took weeks for it to appear on our account. We still can't get them to give us the credit in cash, by check, or as a credit to the credit card we use to pay the account.

My husband and I received service from AmeriGas for one month after which we were appalled by their customer service and decided to go with another company. AmeriGas then waited 6 months before removing the tank and then billed us. We challenged the removal fee since that was not disclosed to us when we first signed on with them as well as the fact it took 6 months with them to remove it from our property after multiple attempts to communicate with them. They responded to our request saying they would look into it further and most likely waive the fee. 2 months later we received a late notice with additional fees added. We are disgusted by this company and recommend you look elsewhere.

I was a client for at least 20 years, with an account set up for automatic deliveries. A few years ago they started penalizing me for not using enough propane, and saddling me with an annual tank rental fee of $138.00, in addition to the cost of propane delivered. Then at some point in the past 24 months, they changed my account to will call, instead of automatic delivery. I definitely would never have requested will call, because the tank has no gauge to monitor usage, so how would I have known when to call?? While in the middle of canning the bushels of pears my pear trees just yielded the other day, I ran out of propane. I immediately called Amerigas, and advised I had no propane. I discovered on the call that they showed my account as will call, not auto delivery, which I advised was not correct, and I had never changed it to will call. The rep said they would deliver within 72 hours.

I almost never write reviews, but the service from Amerigas was so thoroughly terrible that I had caution other would-be customers. First, and most annoyingly, they don't have any local phone numbers for you to call when something goes wrong. All they have is a 1-800 number that is staffed by a call center overseas somewhere. The hold times are ridiculously long and the reps have no idea ability to get anything done. Second, the website is equally useless in terms of getting any useful information or assistance.

Absolute worst company and business I've ever had to deal with! Don't waste your money! I've paid bills get late fees, they made six different accounts for me, and won't close them. Manager was supposed to call/ Guess what, no call. Agents are located overseas, and due to covid all offices near me are closed. Signed up for auto fill ran out of propane twice! I'm done and do yourself a favor and don't even get started! This is my 3rd late fee and 3rd notice bill that is already paid. Amerigas SUCKS.

I have been a customer with Amerigas for over 15 years. Everything worked fine until the local office closed. After that customer service became automated and remarkably inefficient. Long wait times to speak with a service rep, no deliveries on the planned dates, no response to messages left, consistent loud shrieking noises (on three or more occasions) while being on hold. When I wanted to cancel my account it took a long time to have the tank removed, and now over 6 weeks after its removal and closing of my account I have yet to receive a $600.84 return on my credit due. It was good while it lasted, but it went to hell about a year ago. The comedy of it is, that the automated service kept explaining how much their system had improved to serve me better. I'm waiting for my money to give to another LP provider.

The WORST utility company; actually the worst business I've ever had to deal with. As others have stated, they try to get you on the lease fee every year, even though there is no fee if you buy a certain amount of gas each year. Their customer service is terrible. They would rather lose me as a customer than honor the coupon I got in the mail to save $100 because the coupon was going to expire one month prior to when my yearly lease fee cycle started. After I told them I would cancel, they asked what they could do to change my mind.... (Duh???) I switched providers and saved well over $100 due to their inflated prices AND I have NO LEASE FEE to worry about.

Waited nine days for my appointment with a four hour window. The date finally came and Amerigas did not ever show up. No one called or rescheduled. I called them during the scheduled window to confirm and they extended the window to 8 hours. I called again prior to the end of the business day and they stated that they would, "create a high priority ticket". The service manager will call me back at some point. Meanwhile, my family and I literally wasted an entire day that we will never get back. My family and I do NOT recommend Amerigas at this point. Good luck...

Starting they will set you up with tank rental and propane then they charge $1.22 more per gallon than competitors. You have no choice. They are the only ones that can fill their tank. It’s almost impossible to get them to remove it so you can buy your own & shop for cheaper propane. Buyer beware.

I have used AmeriGas (only because it is the only company that will service my small tank-which I use for my stove). They will not put a gauge on the tank. They do not deliver when they say they will. They charge exorbitant fees randomly. Fees for not enough usage in a calendar year for example. They say they will deliver in 7-10 business days when I call and they have repeatedly not made in those times (both before and after pandemic). They have nonsensical excuses. I've used them for 8 years and had maybe 2 years where it went smoothly. Currently, I've waited 13 days and had numerous calls with customer service to get a delivery. The customer service is outsourced and they are very reluctant to help with any problem. If others experience what I experience, they should lose their business license.

I am being forced to use this company by the owner of the property I rent. These people do not know how to do their job. They estimate almost all the bills and then you get a huge bill when they feel like coming out to do an actual reading. I've been complaining for months to them about this issue. I finally told them I wanted someone out here every month to read my meters. They sent someone out in June and I still got an estimated reading on my next bill. I called them again and they told me that there was nothing I could do and no one to complain too because that's how they run their business! My mind is blown that company can get away with this. I'm so glad I'm leaving this place in a few months. NEVER EVER USE THIS COMPANY!

I have my propane tank filled once a year. It’s super easy to do and basic. Bought the last time 3 weeks ago. After I wrote on the email refill order "Beware of septic system, stay off the septic system." They drove a propane fill truck right over the drain field, I emailed in a WTF email. They responded a week later and now the two local reps are supposed to get a hold of me, but the one plays the email game with no results or care. All they do is kick the can down the road. I don’t know what to do. Free propane? New septic system or at least a good inspection. They can’t be this dumb….

Awful customer service, can't get a human on the phone. After 15 minutes did and the person didn't understand what I was trying to say because of language barrier. I cancelled the account. They understood that.

Terrible company who will continue billing even after your account is closed. They set up the system fine. The service was fine. I am active duty military and received orders to move. We moved from our residence after properly notifying and closing our account. A year later we received a bill. AmeriGas saw everything properly documented in their system and said they would fix the bill and send us a corrected $0 due bill. After a month of back and forth, AmeriGas continues to say they will fix it; but, they continue to bill us and continue to pile on late fees. We just got another bill with a late fee. Stay away. Beware.

Amerigas has our gas tank on automatic refill. They let our tank run out of gas even though we have recorded requests for a gas delivery for over a week. This is the second time in a row that they have let the tank run completely out. They promised delivery several times this past week but did not fulfill their promises. They have no emergency service. They have an emergency line, but no one answering the emergency line can actually do anything to address an emergency. I gave a rating of one star because my true rating of zero stars was not accepted.

June 15 I called my local Amerigas to reorder gas for my tank. They quoted me three times that the cost was $228 plus change. I got an email receipt a few minutes later for $328 plus change. I called again, and realized that I was not talking with the local number on the web page that I had dialed for Amerigas in Charlottesville, VA, but rather I was routed to a centralized call center in Ohio.

I called to ask how I would know when to call for delivery, as the tank they brought had no gauge on it. The girl said I would need to pay for a service call and have a gauge installed. I then asked if instead of calling, what would happen if I changed to auto fill. She said they wouldn't know when to fill the tank without a gauge, I would still have to pay and have a gauge installed. I asked to talk with a supervisor and none ever called me. They did come fill the tank without me asking and didn't put a gauge on.

We started out with a local propane company that sold to Amerigas. Amerigas charges for everything tank rentals if you don't use enough gas to suit them. So after a few 200 rental fees we decided to go with a local company, let the tank empty, we used hot plates and clothes lines for a week before the new people could come out and set a new tank. Switched out, it took Amerigas two weeks to come and get their tank, then I receive this bill for 149.99 for Tank PickUp, seriously, they tried to suggest that it was for a pump out! Think long and hard before signing with them.

In August of 2020, we gave Amerigas in Holly Hill, FL, $6000 as a down payment for the purchase and installation of a generator. It took over 7 months and countless phone calls on our part for this to be completed. At one point they misplaced our order. Every single time something was supposed to happen, it did not. Five different times I stayed home all day and no one came; no one called. Subcontractors would arrive without having been given proper information, such as the fact that an old propane tank needed to be removed before the new tank could be installed. We have had two large homes built in less time than it took Amerigas to install this generator! Once it was finally completed, the bill was significantly over the original proposal. For example, they charged us for an extra delivery of propane that never occurred. I called the office twice a week for over a month to try and get the billing corrected. The entire experience was a nightmare!

My Mom bought a new condo where the meter was locked off when the prior owner cancelled the service and AmeriGas has not been able to unlock this. We have now called 4 times in over a week to turn the service on and neither the customer service nor emergency service departments can find the earlier requests to unlock the meter OR provide an ETA on when the meter can be unlocked. In addition, we have tried twice to have me added to the account and this request keeps being dropped and on the 4th call today we again confirmed my authorization and notes to unlock the meter were dropped again. There is no way to get to a supervisor or escalate any issues - just a runaround that everyone is working from home - and that the meter department doesn't have anyone to talk to. Amerigas also does not provide meter work order or confirmation numbers to prove you called.

I have been a customer for over ten years and service continues to drop. I requested a gas delivery online and was informed of a delivery date window of 26 March and 8 April. Mind you when I called I was immediately told for $300 this could be expedited. Now 9 April no communication via any method. I call to inquire and I am told I am on the schedule for 10 April but that could change. If the customer does something wrong there are consequences but the provider can do as they please and toy with people plans. Bull! I plan on asking them to remove their take and going with another carrier. I only gave a 2 because there was a time...