Ambit Energy Reviews

I have been a member with Ambit for about 6 months now. When I first signed up, it was really easy for me to contact a direct person in charge of my account. Since then, I have had my power shut off twice after paying my bill. I have received monthly bills stating that the payment due was a fairly low price, only to find out that it was not the correct price and then end up sitting in the dark with my young daughter. Only after paying an outrageous amount over $100 was the service reconnected. I've made several attempts to contact a supervisor or manager only to be placed on hold for over an hour on one attempt and eventually disconnected. I do not understand how it was so easy for me to speak to the person in charge of my account when I was first rendering services. But now that I have various complaints, no one exists.

Make me wonder who else out there is not being paid.

I moved into a house on February 1 of this year 2012. I chose Ambit Energy as my service provider and was told to pay a dep and that since there was already electricity at that address, they would automatically just transfer service without having to do anything else. On Monday, February 13th three AEP trucks with six men were at my house at 8 am saying that they were there to check the meter because apparently there were problems in that area. I put my dogs on their leashes and was about to tell them to come in when 3 of them were already crossing the fence so my husband came outside to ask them what they were doing and one of them said that they were removing the meter. Of course we got upset and asked them why they were doing that and they said because there was a "switch-hold" on the account, which I don’t even know what that is.

Ever since I lived here my energy bill has doubled. I have a two-bedroom apartment. Only 2 adults live here with two different schedules. There is no reason where my bill went from $80 to $150 to $371 to $300. I called customer service regarding this issue. They show no sympathy. They tell me where I can track my meter. I even asked for someone to reread my meter and never got a response. This is just awful. This is my first and last time using or referring their services.

Ambit Energy is a scam. With the economy that we are in you would think that people wouldn’t be so greedy because they have the ability to do so. My mother is a disappointing member of this light company, and after paying an outrageous deposit fee, they send her bills back to back every two weeks and has cut her lights off twice in one month after she’s already paid her bill. This has to stop. They are heartless individuals and use their power to misuse and mistreat people. This will not be my last complaint. I plan on writing everyone until I speak to the head person in charge to either get results or get a reimbursement of what is owed to her. I will continue and further my voice through the news station as well as including Oncor as well. This is just the beginning.

First off, I am not an Ambit customer yet. I am planning to switch from TXU to another energy company due to many reasons. However, I am quite reluctant to switch to Ambit seeing how unprofessional the representatives are here on this forum. Actually, I am in complete awe and shock of this! I have not found any other energy company on here that actually has reps bashing their unsatisfied customers. Calling them "Liars and Special." This is above and beyond unprofessional and shows how the company's employees would go to high lengths to insult and berate a customer. I would imagine somewhere in their employment contract this is unacceptable which leads to another point. The representatives would break their own by-laws by "abusing" customers online which is against the company's code of ethics. They certainly wouldn't hesitate to mislead or abuse a customer concern if a customer called it in.

In response to Matt of Springville, NY, I have tried for many months to resolve this issue; sometimes I get paid, most of the time not. For example, I was not paid in October. I called and was told by CS that I would get a call back. Nothing. Now, this month December (yes, I know that it is for the previous month), the website says I will get paid for November. I have dealt with this issue for over a year now. I am waiting to see if the company will pay the 1% guarantee, or if that is a scam, too. Thanks for your input, but I do think you are at best misinformed or worst refusing to see the truth.

I love these blogs. Really, there’s no credibility displayed in these reviews. The only way they help in lending credence is if your family sees that you wrote in. They would know if we were telling the truth. They would have seen your bills before and after.

To all Ambit reps., I understand your position on defending this scam but myself and many of my friends have been introduced to the Ambit scam. Not only are the rates much higher, there's an unconscionable $250 fee to return your service to NYSEG. If this was such a great deal, why worry about people wanting to leave? And as far as I know, no other company does this. Peddling this scam to your relatives and friends will get you fewer invites to their social functions and please Ambit reps, leave our elderly alone. They have enough problems already.

I am an Ambit business partner as well as a customer. I or any of my customers have never had a problem with Ambit's service. I cannot believe that people in other companies have to resort to these type of lies to try to ruin a company's name. Regardless of what any complaint says here, a happy customer is a happy customer. We have 100% honest business and have great service. There is no contract; no cancellation fee; just savings and happy customer.

To all those who allege ill doings by Ambit Energy, I suggest you get the facts and put your mouth in gear first before you set it in motion. To the well informed, you are not only annoying, but you depict a stagnant or perhaps regressing individual, rather than an evolving human being on the current plane of existence. All too often, people such as yourselves, whiners, complainers, and the sorts are too quick to jump to conclusions without realizing your very own ignorance. For example, why are you looking at your total bill charges to determine if Ambit is cheaper? Ambit does not guarantee you're going to consume fewer kilowatts, or that your bill will never be estimated, or on any other of the 7 variables which affects your total bill charges. You need to simply compare the unit cost per kilowatt against the spot rate per kilowatt from your incumbent in your street and for the same given month! That's it, apples to apples.

My wife was $19 off on a payment. The power was promptly disconnected without notice, warning, or call. The reconnect fee was exorbitant at $150. We are told it will be 24 hours before it comes back on. We live in Austin, Texas and it is over 100 degrees. We have 2 children.

Ambit says you can earn free energy but then after you get the required accounts, the website says you are not qualified because somebody did not pay on time! I own all accounts; all were paid and continue to be paid. Calling in did not work. The people were nice to talk to but unable to clear this up. I have talked to many people at the call center over two months with no success. Also, the price I pay for gas supply is higher than what my home supplier charges.

Ambit Energy is a scam! Stay away! Delete any emails you receive, and hang up the phone if they call. You will end up paying more! It is the worst energy decision I ever made! A neighbor of mine told me there is a class action lawsuit that is about to be filed.

I'm a Senior Consultant with Ambit Energy and I am also a customer. I have to say that Ivetta of Rego Park is definitely telling a fable.First off, there are no contracts, no separate bills (Everything comes through the incumbent, whether its Con Ed or National Grid) and by Federal Law, can only give 7% off the first 2 months with a guarantee of 1-2% after. Even if you don't pay your bill to Con Ed, you will not get a bill from Ambit Energy, such is the partnership with Con Ed. The truth of the matter is:

I've had Ambit Energy as my ESCO tied to my budgeted Con Ed bill for a few years and happy with billing. Then, in July 2009, Ambit Energy was tied to my National Grid bill and has yet to be able to get my gas bill re-budgeted. Ambit keeps telling me they can't do this for 1 year so, in meantime, my gas bills have continually gotten higher every month.

My name is Margaret **. My mother, Muriel, is not well so I am her power of attorney. I signed her up for Ambit, with the understanding that she will be paying less for electricity. To my surprise, the monthly bills escalated from an average of $80 to $150. Up until this date, our bill has not been lower, and we are not using any more electricity than we used before. I need to know what my mother's rights are because I believe Ambit needs to be held responsible for its fraudulent and misleading advertising. These high bills are causing us hardship. Currently, there is a turn off notice on our electric service. The bill for February has outstanding payments and the total is $454.31. Our bill has never been this high.