Ambit Energy Reviews

I was out of town for over a month and my Ambit bill was twice as much as it was with previous electric company. When I called to have the meter read, I couldn't reach anyone for 4 hours. When I finally reached someone, I requested my meter be read not just estimated. When I was waiting for them to contact me regarding the actual reading of the meter, they disconnected me. Then they wanted to charge me fees for disconnect, reconnect and lots of other stuff. What is the worst is that I requested to get out of my contact and there were high fees associated with that as well. My bill has continued to be significantly higher with Ambit than my previous electric company. Even though Ambit's rate is supposed to be less.

I contacted Ambit regarding a disconnect notice for defaulting a payment arrangement. I spoke with a rep and he just kept repeating himself by his script that he reads, telling me I need to pay 571.00 or they will disconnect my service. I told him that I cannot afford that. I can pay the 155 that they say I defaulted and make the remaining 416 in two payments. Rep said they could not do that. I asked to speak to a sup that after a 30 min conversation told me that I need to learn how to sacrifice and do without so that I can pay my electric on time. I have never in my life had someone make me so mad. I am 36 and am raising 4 kids with no government assistance. I do sacrifice every day for my kids to have a good life. I work very hard and do my best with what I earn. I have always paid my bill even if it has to be paid past the due date or arrangements need to be made. One time there is a miscommunication between myself and the company, and now they are refusing to help and my electricity will be disconnected on 09-06-2013.

I just received my first bill. I had asked before I signed up if there would be a distribution fee through Penelec or Ambit. I was told it would be billed through Penelec but no distribution fee. They lied! I am being billed a distribution fee that doubles my bill. I think this company is fraudulent and should be stopped.

I have had Ambit for over 4 years and I was moving, so I called to move my service to my new place. Called several days in a row and was put on hold multiple times for long periods of time. Then when I finally got through, I was told there was an extra fee for getting it done 2 days later and there was nothing I could do about it because I should have taken care of it earlier. No doubt I am switching providers after this.

They disconnected me without warning and then doubled my rate after reconnecting my service. I made my payment on time and because of a clerical mistake on their part, they said they did not receive it on time. My bill went from around $170 a month to over $300. The customer service representative refused to help, even to keep my business. Do not trust this company. They will take advantage of you and do it just as the summer starts.

This is the second month where the payment was made and not posted. I have spoken to Jalase **, Juan Carlos **, Juan **, Albert ** (no ID number) and Dannie **. No one was any help. What is wrong with your people? Do you know what customer service is about? This is a shame. Your people can’t do something as simple as take a payment. No one will do anything, and now I hear people in the background laughing. Is this the way you run your business? It’s a sad day when a company can keep up with your third party collectors.

Ambit Marketing, Phone: 877-282-6248, 1801 North Lamar St #2, Plano, TX 75202

When I first appointed with Ambit, I was very happy besides the fact that they won't change the due date or that the due date is different every single month. Nonetheless, I renewed my contract and explained to me how in the world my electric bill went from $135 a month to $240 a month. I tried calling for explanation and they told me that it wasn't their fault, that it was TXU's. They had increased their price. After several attempts, I have no choice but to stay with them until my contact expires to save fees. I have told all my friends about them and not to renew their contract with them. They may be stealing my money but they will be losing a whole lot more. I am just so disgusted with how they do business.

No stranger to MLM's, I currently am experiencing nominal success in a weight loss MLM at the moment. I attended an Ambit meeting one Thursday to mutually support a friend of a friend who gave her sob story about how they only needed x amount more people to reach their rank. I shared the same goals with the weight loss company I'm in and it was an "I scratch your back, you scratch mine" type deal. I'm a woman of my word always! I don't make promises that I can't keep! I was told by the Ambit consultant, Kimberly **, and those at the meeting that everyone will pitch in to help me be successful and it's a team effort, no "I" in team, the whole spiel. When she and her husband came by my home to sign me up, I expressed hesitation after finding out how much it would be to sign up and explained that I am on a limited income and that I wasn't really able to pay that initial almost $500 fee to sign up and for the website. I explained that I have no spouse, lover, friends or family to fall back on if ever in a financial crisis so I declined several times based on things that I had going on in my life that required money that actually exceeded my monthly income.

I was pitched this idea from one of my co-workers and, like a sucker, I signed up to learn more about it. Bad move! I unknowingly signed up for service. I was told before anything was going to be done to switch my energy company, I would get a call from a third party. I did not, and I'm having my power turned on in an apartment I'm not even currently in. This account was set up for a new move-in. Also, he set me up for a 05/04/13 hook up, when I'm not even moving into my new apartment until 06/15/13 (which he knew!). When I called customer service, they said they can't guarantee me that I won't be charged for this service that I'm not getting. I will never deal with this company again. I strongly advise anyone else from doing it either. Don't sign up for this pyramid scheme of a company.

I changed electric companies last summer because the rate that I was promised seemed to be lower than what I was paying with TXU. As soon as my second bill came, it was about $350. Then, it went up to $400 for the last 7 or so months. I am very unsatisfied with Ambit Energy. As soon as my one-year term is up, I am going back to TXU!

Our home has solar and we're billed through JCP&L. With solar, the meter has two readings. One is kilowatt hours (kwh) used and kwh out, which is energy created by solar and being solar back to JCP&L. We get billed for the difference from JCP&L. We switched our electricity generation portion of the bill to Ambit some time ago due to the pricing they offered and promise of exemplary customer service. This doesn't seem to be true by any means. Since January, Ambit has not only been charging me for the electricity I've been consuming (which is correct), but also for the electricity that I've been creating with solar. So I'm creating my own power and Ambit is charging me for it!

They are not accommodating to their customers at all. They will not change due dates due to Oncor's meter reading (but TXU does and Oncor reads their meters). Customer bills increase from bill to bill. They butter their consultants up leaving them to their dreams. It's a pyramid scam for consultants. Beware! IT's just all around trash! Go with someone else.

My roommate is a representative of Ambit. I'm worried. He tried to get me to sign up for it. I told him there was no way because it sounded like a scam, but I noticed on our electric bill that there's something called a generation charge that is getting carried forward from every bill. My roommate and I have had problems paying our electric. I've noticed the bill going higher and higher over time. Please stay away from this company. I'm not an old person, I'm not a representative of the company and I have no reason to lie. This company is a scam.

I am a senior consultant and I was also a customer with Ambit. The bill was too high. At the end of my contracts, I was with them for 2 weeks without contracts before I switched to another company. Ambit sent me a bill for 2 weeks equivalent to my 1-month bill. They just doubled it. I am so happy that I am out. I am not sure yet when I will get out of this Pyramid scam, hopefully soon. Just be careful about this company. They have some consultants that are very rude and aggressive. They try to convince you and ditch you if they are not successful.

It’s the worst company. I had taken an account with them last year and my bill turned too high. Then I decided to close my account and move back to JCPNL. I have over 600 USD worth of credits and the customer care from Ambit has been lying to me since the past 3 months that they have sent the credit info to JCPNL, which was incorrect. When I contacted JCPNL, I was told that nothing exists. Ambit also refuses to provide me any proof that they have sent any communication to JCPNL. I will never recommend this company and hope they go bankrupt soon. I am planning to open consumer affairs and BBB complaints against this company soon.

I heard about Ambit from a mentee who joined Ambit as a consultant and asked for feedback. I have surfed the web a bit and based on customer reviews and consultant responses, I see all the signs of the old pyramid/network marketing business structure, with energy as the end product. It's not a "scam" in that there is a real service provided in exchange for money. But clearly, customer service is poor, and Ambit leadership really needs to invest in customer relations training with new consultants, who have clearly been motivated and equipped with info to defend Ambit, but many of whom have no understanding of the proper methods for handling customer complaints (and are therefore destroying the company's chances of maintaining a good name).

For the past several months, I have received my Ambit bill with a total amount due of $0. You read that right! Zero! It goes even further to state the amount due if paid after due date: $0! So tell me why I get a disconnect notice after I pay them zero? This has happened three times! The first time I paid zero and got a disconnect notice for over $300.00! Okay, I hurried and paid that to keep my lights on. The next month, I got another bill with the amount due as zero again! I paid $300.00 anyway, and guess what? This month (December 2012), I got another Ambit bill with zero as the amount due.

Ambit is the worst company I have ever dealt with. I had strange charges on my bill this month which is December coming from July. I disputed those and paid my bill at my local Wal-Mart. As soon as I made that payment, I called to see if they could look up that the payment was in fact made, which is something I have had no problem with other big electric providers. Well, they said no. Now, here it is Monday and my payment is not in their system and they are putting a disconnect on my account. I have been a loyal customer for 12 months and I'm up for contract renewal. When I called, no one cared. I told this to the supervisor I spoke to who basically made it seem as if I was in the wrong for going to that authorized payment center in which I paid extra for fast delivery. What a great way to spend my New Year in the dark with two small children. They don't care about their customers. I will be switching providers asap and blogging about this experience. I wouldn't recommend them to my enemy. They will not work with you at all no matter how loyal of a customer you are. I'm stuck now because my bill is paid but I will be without lights!

I am offended by being charged a customer charge, because I didn't burn a lot of your energy! Over and over, we are all admonished to use less energy. But when we do, we are punished! I am already being charged delivery charges of $14.79 - four items of which are rate increases! I am assaulted by these extra charges because I am efficient in my energy usage! Shame!

I signed up and paid $100 for a pre-paid service on December 19, 2012, offered through Ambit's website only to find out on Friday, December 21, 2012, that I have no lights because the pre-paid plan that Ambit offered online, was no longer offered. I arrived home around 9pm to find I have no electricity, so of course at this time everything was closed and therefore, I had to wait to call in Saturday. Each and every representative seemed to not care that I would be without lights through the Christmas holidays due to an error on their behalf. I had to throw away almost $300 worth of food and spent the Christmas holidays in the dark and a freezing cold apartment with my 7-year-old. Last night December 25, 2012 was the coldest night and we slept in layers of coats to try and keep warm.

For all of you wondering if Ambit Energy is a scam, it's not a scam. What I will tell you is if you sign up as a consultant and sign up customers, beware. Their customer service department is terrible. Ambit hasn't sent my supply bill to National Grid for the past 5 months. I've called Ambit at least 15 times and get the same answer “We know about the problem and are working to fix it.” To this day, they still can't tell me why this happened or when it will be fixed. If I was the type of person that didn't read his bill, when they do fix the problem, I would have a 5 month supply bill in one shot.

A family friend stole our electric bill and signed up with Ambit with other's name but our address. We are so mad. Fortunately, our electric provider helped us block it out. Waiting for next month's bill to see if we are safe from the scam. It's a great company by hiring many thieves.

I signed up for Ambit Energy after a family member suggested it over a year ago. There was no significant difference in my energy bill from Con Edison (maybe $2-$5 savings). My bills averaged $70-$80 and during the summer, usually spiked to $120-$150 because of the air conditioners. I just received a bill for September for $485 (for 1 month service). This is after the ACs have been unplugged (because in NYC there was no need for air conditioners since the last 2 weeks of August).

Somehow someone signed me up with Ambit - my name but different mailing address. The bill was two times more than my original gas provider, Nicor. I called Ambit customer service, took some time to get a hold of someone there but finally closed my account with them. Just a couple of days ago, I received a letter from a credit company and almost a year after that, that my bill was not paid. It was paid by Nicor. There is no separate bill for Ambit and they reported me to the credit bureau! Beware of Ambit! Their customer service is rude and dishonest! Stay away from this company!

If you have two disconnects in a year, the energy rate doubles with Ambit. The bill went from $200.00 to $400.00 a month.

I was an Ambit affiliate, did pay the $425 fee, and signed up as a customer, too. I like to experience the quality of Ambit gas, about which we were informed by Ambit speaker that we will be able to save money on our gas utility. My original gas utility service was Nicor, and I paid $50.00 in one month. I was very dissatisfied with my first bill with Ambit in that my gas bill was 3x more.

My recent bill was almost 3 times the amount I usually pay a month. I run about $85.00 a month. My bill for this recent bill cycle was $284.69. I called my local energy provider to find out why my bill was so high. They stated that Ambit missed the "window" to submit their portion of the bill to NYSEG for the month of June and July of 2012. I called Ambit to find out why they missed submitting their bill to NYSEG. They offered no excuse and only stated they were sorry. That's it. No offer to compensate for their error. So, I cancelled their service and will go with my local energy supplier. Buyer beware. Look at your energy bill and make sure Ambit is billing on a monthly basis if you choose to sign with this company. Otherwise, you can get stuck with 2 or 3 months worth of bills in 1 month.

I have been an Ambit customer for over a year. I am in my second 12-month "contract". I pay my bill every month. I use a credit card every month when I pay my bill. One month, I put in the wrong amount, It was $15.00 (that’s fifteen) off by my mistake when I typed in the amount and a few days later, I had no electricity. No call, nothing and when I called to reconnect, they refused to issue a "priority" reconnect, saying they couldn't do that, the "system" wouldn't allow them to. But all along, Oncor was telling me they get them all the time from other companies. Also, I was charged $80.00 for a reconnect fee. I understand if I had not paid or maybe paid $100 less or something like that, but $15 and I'm a good customer and it was an obvious mistake. Looks like someone could give you a little customer courtesy!

I have been a member with Ambit for about 6 months now. When I first signed up, it was really easy for me to contact a direct person in charge of my account. Since then, I have had my power shut off twice after paying my bill. I have received monthly bills stating that the payment due was a fairly low price, only to find out that it was not the correct price and then end up sitting in the dark with my young daughter. Only after paying an outrageous amount over $100 was the service reconnected. I've made several attempts to contact a supervisor or manager only to be placed on hold for over an hour on one attempt and eventually disconnected. I do not understand how it was so easy for me to speak to the person in charge of my account when I was first rendering services. But now that I have various complaints, no one exists.

Make me wonder who else out there is not being paid.

I moved into a house on February 1 of this year 2012. I chose Ambit Energy as my service provider and was told to pay a dep and that since there was already electricity at that address, they would automatically just transfer service without having to do anything else. On Monday, February 13th three AEP trucks with six men were at my house at 8 am saying that they were there to check the meter because apparently there were problems in that area. I put my dogs on their leashes and was about to tell them to come in when 3 of them were already crossing the fence so my husband came outside to ask them what they were doing and one of them said that they were removing the meter. Of course we got upset and asked them why they were doing that and they said because there was a "switch-hold" on the account, which I don’t even know what that is.

Ever since I lived here my energy bill has doubled. I have a two-bedroom apartment. Only 2 adults live here with two different schedules. There is no reason where my bill went from $80 to $150 to $371 to $300. I called customer service regarding this issue. They show no sympathy. They tell me where I can track my meter. I even asked for someone to reread my meter and never got a response. This is just awful. This is my first and last time using or referring their services.

Ambit Energy is a scam. With the economy that we are in you would think that people wouldn’t be so greedy because they have the ability to do so. My mother is a disappointing member of this light company, and after paying an outrageous deposit fee, they send her bills back to back every two weeks and has cut her lights off twice in one month after she’s already paid her bill. This has to stop. They are heartless individuals and use their power to misuse and mistreat people. This will not be my last complaint. I plan on writing everyone until I speak to the head person in charge to either get results or get a reimbursement of what is owed to her. I will continue and further my voice through the news station as well as including Oncor as well. This is just the beginning.

First off, I am not an Ambit customer yet. I am planning to switch from TXU to another energy company due to many reasons. However, I am quite reluctant to switch to Ambit seeing how unprofessional the representatives are here on this forum. Actually, I am in complete awe and shock of this! I have not found any other energy company on here that actually has reps bashing their unsatisfied customers. Calling them "Liars and Special." This is above and beyond unprofessional and shows how the company's employees would go to high lengths to insult and berate a customer. I would imagine somewhere in their employment contract this is unacceptable which leads to another point. The representatives would break their own by-laws by "abusing" customers online which is against the company's code of ethics. They certainly wouldn't hesitate to mislead or abuse a customer concern if a customer called it in.

In response to Matt of Springville, NY, I have tried for many months to resolve this issue; sometimes I get paid, most of the time not. For example, I was not paid in October. I called and was told by CS that I would get a call back. Nothing. Now, this month December (yes, I know that it is for the previous month), the website says I will get paid for November. I have dealt with this issue for over a year now. I am waiting to see if the company will pay the 1% guarantee, or if that is a scam, too. Thanks for your input, but I do think you are at best misinformed or worst refusing to see the truth.

I love these blogs. Really, there’s no credibility displayed in these reviews. The only way they help in lending credence is if your family sees that you wrote in. They would know if we were telling the truth. They would have seen your bills before and after.

To all Ambit reps., I understand your position on defending this scam but myself and many of my friends have been introduced to the Ambit scam. Not only are the rates much higher, there's an unconscionable $250 fee to return your service to NYSEG. If this was such a great deal, why worry about people wanting to leave? And as far as I know, no other company does this. Peddling this scam to your relatives and friends will get you fewer invites to their social functions and please Ambit reps, leave our elderly alone. They have enough problems already.

I am an Ambit business partner as well as a customer. I or any of my customers have never had a problem with Ambit's service. I cannot believe that people in other companies have to resort to these type of lies to try to ruin a company's name. Regardless of what any complaint says here, a happy customer is a happy customer. We have 100% honest business and have great service. There is no contract; no cancellation fee; just savings and happy customer.

To all those who allege ill doings by Ambit Energy, I suggest you get the facts and put your mouth in gear first before you set it in motion. To the well informed, you are not only annoying, but you depict a stagnant or perhaps regressing individual, rather than an evolving human being on the current plane of existence. All too often, people such as yourselves, whiners, complainers, and the sorts are too quick to jump to conclusions without realizing your very own ignorance. For example, why are you looking at your total bill charges to determine if Ambit is cheaper? Ambit does not guarantee you're going to consume fewer kilowatts, or that your bill will never be estimated, or on any other of the 7 variables which affects your total bill charges. You need to simply compare the unit cost per kilowatt against the spot rate per kilowatt from your incumbent in your street and for the same given month! That's it, apples to apples.

My wife was $19 off on a payment. The power was promptly disconnected without notice, warning, or call. The reconnect fee was exorbitant at $150. We are told it will be 24 hours before it comes back on. We live in Austin, Texas and it is over 100 degrees. We have 2 children.

Ambit says you can earn free energy but then after you get the required accounts, the website says you are not qualified because somebody did not pay on time! I own all accounts; all were paid and continue to be paid. Calling in did not work. The people were nice to talk to but unable to clear this up. I have talked to many people at the call center over two months with no success. Also, the price I pay for gas supply is higher than what my home supplier charges.

Ambit Energy is a scam! Stay away! Delete any emails you receive, and hang up the phone if they call. You will end up paying more! It is the worst energy decision I ever made! A neighbor of mine told me there is a class action lawsuit that is about to be filed.

I'm a Senior Consultant with Ambit Energy and I am also a customer. I have to say that Ivetta of Rego Park is definitely telling a fable.First off, there are no contracts, no separate bills (Everything comes through the incumbent, whether its Con Ed or National Grid) and by Federal Law, can only give 7% off the first 2 months with a guarantee of 1-2% after. Even if you don't pay your bill to Con Ed, you will not get a bill from Ambit Energy, such is the partnership with Con Ed. The truth of the matter is:

I've had Ambit Energy as my ESCO tied to my budgeted Con Ed bill for a few years and happy with billing. Then, in July 2009, Ambit Energy was tied to my National Grid bill and has yet to be able to get my gas bill re-budgeted. Ambit keeps telling me they can't do this for 1 year so, in meantime, my gas bills have continually gotten higher every month.

My name is Margaret **. My mother, Muriel, is not well so I am her power of attorney. I signed her up for Ambit, with the understanding that she will be paying less for electricity. To my surprise, the monthly bills escalated from an average of $80 to $150. Up until this date, our bill has not been lower, and we are not using any more electricity than we used before. I need to know what my mother's rights are because I believe Ambit needs to be held responsible for its fraudulent and misleading advertising. These high bills are causing us hardship. Currently, there is a turn off notice on our electric service. The bill for February has outstanding payments and the total is $454.31. Our bill has never been this high.