Ambit Energy Reviews

We switched to Ambit Energy several years ago and at first seemed to save money. This past winter our bills seemed extremely high. I just happened to be speaking to a National Grid representative and mentioned the amount of that month's bill and she informed me that if we were charged by their current rate my bill would have been half. I called Ambit and they stated that there is a guaranteed program where they would send you a check each year to make up the difference but I declined. To their credit I did receive a check in the mail but I would rather have a lower bill each month. My last 3 bills from National Grid have been consistently half that of what I was being charged by Ambit. They reel you in with an initial low rate but then raise their rates significantly as time goes by.

OK, someone needs to step in here and clarify a few things. First, let's start by saying yes, I am an Ambit Consultant. I am not by any means high up the food chain but nonetheless, I am part of this company. The only reason I am not making the money possible is sheer lack of ambition and work. You need to understand this. If you work hard at anything, there can be rewards. Work very little and be rewarded the same. From the looks of a majority of the complaints seen here, I'm willing to bet it's disgruntled consultants who never made any money yet didn't follow the instructions or made a true effort. The reason I believe this is the following statements that are repeated over and over here that just simply are outright lies. I have seen the following:

Worst customer experience I've had. Never received a disconnection notice, paid bill before service was disconnected, hadn't even been a month since overdue. Overdue balance was 65, had to pay over 200(!!). To get my service reconnected, person who assisted me was rude and not courteous at all - treated me as if I was dumb. Called right away when power was shut off, they had me on hold for 40 mins and told me they wouldn't know how long it'd take to get my service back. Was without electricity a whole day while it was 102º outside. Also there was gonna be another fee from whoever went to reconnect my service. Horrible, horrible experience.

After promising great rates, Ambit only provided low cost energy. They refuse to make my unicorn fart rainbows! I don't understand why they only save me money, when I want so much more!

Low price, easy to go online to my customer website and renew guaranteed savings every year (I just renewed for my third year with Ambit), and I have accumulated enough travel points to go to the Bahamas just because I pay my electric bill every month. I see others on this site have had their rates go up after their first year. That's because they dropped the ball and didn't renew. Not the fault of the company. Some people just don't like to take responsibility for their own stuff. Ambit sent me two letters and an email when my renewal date was coming up. The envelope was big and pretty hard to miss. Customer perks with this company beat any other utility company out there. I've referred 11 friends who have switched to Ambit. When I refer 4 more Ambit will pay the supply portion of my bill. That plus the travel rewards have totally sold me on this company.

I've been an Ambit customer since 2007 and I'm furious that they jacked up my rate from $.08 something to $.15. I called customer service and she said cause my contract expired and I was sent a renewal which I did not receive. I asked why was I not notified by phone? She said they don't have to do courtesy calls!!! Obviously this company don't care about their customers. Their customer service is not very helpful and rude.

Ambit offers a great introductory rate but then you more than pay for your savings when the introductory rate expires. If you aren't paying attention, you can pay over triple RGE's rates (I double checked with RGE to be sure that was the case). In case you are having trouble with them, you can request an extension of the lower rate. The normal customer service person can go back 3 months, and the supervisor can go back six months. The customer service people were nice enough, but really didn't offer any discount/refund until I politely asked for one. Firmly.

We got into Ambit through a friend of ours. Aside from saving money on our electric bill, we didn't really gain money elsewhere, so we decided to terminate our personal business account with them, but stay on as a customer. We forgot to renew with them last month and what a surprise when we received our electric bill this week!! Our bill tripled from last month! We called Penelec first and they told us our consumption wasn't that bad, being that it is summer. She then pointed out that Ambit was now charging us almost 18 cents per kWh. Penelec charges 7 cents.

I had heard about all the complaints and decided to check for myself. I became very angry with a energy representative that was trying to get me to try their service and was bad mouthing Ambit Energy. I have been a customer since 2009. I knew the only thing I had to do was renew every year, so I did. Consultants did not do a good job of informing the customer. As I read the reviews and I found that was most of the complaints I haven't worked on getting free energy, but now I think I will. You don't have to be in the business to do so. All of these complaint don't mean Ambit doesn't work, just mean Ambit reps have to do it right.

After one year with Ambit we did not see any savings as promised. In fact we saw our rates and bills nearly triple on Jan and Feb. That are not a regulated energy co. Therefore price gouging. We switched back to PSEG. No billing surprises and great service.. Don't go to Ambit.

I became an Ambit consultant and a customer of March of this year. My experience with this company and other consultants has been positive and rewarding. We have been saving money on our electric and have received a three day two night get away which we are planning to use for our first-year marriage anniversary.

Please DO NOT go with this electric company. They are horrendous. Each month they send me 2 paper bills & the amounts are DIFFERENT. Every time. So, I get online and look at it there and again... the amount is different. So, I normally pay the amount on the last bill I received. NOPE. They shut off my electricity almost EVERY SINGLE MONTH because I didn't pay the 'FULL AMOUNT' - even though I pay the exact total beside total amount due. And right now, I am on the phone AGAAAIIINNN - been waiting 30 minutes because they shut off my electricity.

As a former consultant and now a former customer, I didn't get around to renewing my supplier contract and they jacked my rate from 7 cents to 17 cents per kwh!! Who does that to its customers??!! Also, I got roped into the whole consultant thing and was highly disappointed in the lack of training before they start the high pressure to bring in other consultants. I dropped out within a few months because I didn't think it was right to pressure all of my friends and family into signing up for a company that I didn't feel deserved my support.

We paid our bill on time, over the phone, and the charge went through. Come to find out, a service fee of $5.00 was added without us knowing. This defaulted our account by $5.00 without us ever knowing. We woke up this morning and our power was disconnected. After 3 hours on the phone, Ambit insisted it was our fault and we needed to pay a reconnection service fee, plus any past due amount. Nevertheless, we paid any past due amounts in order for us to get our services restored. Ambit did waive the reconnection fee, but all of this would've been avoided if the initial customer rep charged us the additional $5.00. And, I also concur with the other comments, Ambit is expensive over other carriers, and suckers you into contracts you can't get out of.

Worst experience ever. My 83 year old aunt is getting hit with electric bills from anywhere from $600 to $1,100 a month. I don't know how she got mixed up with this scam, but she is no longer capable of handling this, so I used my Power of Attorney to cancel the contract. I received a call back from Ambit that they could not cancel and I would have to go through her electric distributor, have my name added to the account, then see if they could cancel it. Meanwhile, I originally had called the supplier and they told me I had to contact Ambit. I don't know how these people can live with themselves, knowing how they are taking advantage of people.

My husband and I signed up with Ambit Energy in 2012. Our consultant gave us the basics via a phone conversation. She was polite and clearly a new consultant. She did not inform us of the business opportunity associated with Ambit or the FREE Voucher we were to receive as well as earned monthly rewards points for KW usage. Fast forward to the year of 2015 when I view a DVD with the Ambit Opportunity...

Ambit energy is the worst utility provider. They just overcharge you. Have a very poor customer service and rip you off for paying your bill online. Never go with these cheaters and thugs.

I am just getting involved with the company. My sponsor did an amazing job explaining how everything works. I do not have any customers yet but see where to look for them is right here on this site. Before I bring anyone in I would like to help the overall health of the business by helping existing customers achieve whatever they had in mind when they signed up. Reach out to me. I am here to help you help yourself so we both benefit in the end.

I talked to an Ambit representative to see what rate and deposit they could offer. It wasn't that great. I told her I was going to shop around and call back if I was choosing to join. I asked her not to keep my information. I signed up with a company offering a better rate. Meanwhile, they called my husband repeatedly for days, and when they finally got him on the line after hours tonight, they said it was just to confirm our service setup. They had all of our information. My husband was not involved in the process, and he thought it was the company we had gone with. I had already also contacted Ambit and emailed them that we had already signed up with someone else prior to this. So, by demonstrating that they had all of our information, they used this to trick my husband into confirming their service when we already have a provider. Ambit charges a $200 cancellation fee.

Unbelievable scam. Supposed to be a 3% savings, instead they are charging double what National Grid charges. AVOID AT ALL COSTS. Class action suit, anyone?

I have had ONLY positive experiences with Ambit first as a customer then as a consultant. Any problem I've had, and they are rare, has been settled in a positive outcome!! My electric is cheaper, the travel rewards are awesome, customer service is awesome and very friendly, and the checks are on time!!! We received the #1 in Customer Service for many years in a row, which was determined by an independent company, for delivering EXCELLENT customer service!!!

4 years ago when I became a customer, I couldn't believe the no contracts and low rates. Then I helped others and earned free energy credits for my family. Like any energy company I watch my bill, but every month I save and get referral credits. Any time I had any problems tiger Texas based customer service handled my issues.

Agent very curt; rude - would not try to assist past account holders name... Though it was verified my CC is charged monthly. Their phones out VM answers only to loop me again saying leave A MESSAGE! TOO BAD CUST SVC - has STOPPED SERVICING THE ACTUAL CUSTOMER! Looking for other options SINCE I MUST SPEND MY MONEY. Will do it someone more honest & interested in how satisfied I am instead of # quotas!!!

The worst experience with a utility company in 20 years. Rate was as stated for the first year. Then, as I pay everything auto pay, hikes went up without me noticing (shame on me). Then another company came around, SFE (stay away from them too!) and sold me on lower rates. Once the change in service was put through Ambit charged us $954 dollars as we left. We have inquired several times as to why, they either hang up on us, refuse to talk to us, but most recently, today told my husband "we don't have a bill for you. You don't owe us anything." We asked that they call and get it straightened out with BGE who sends the bills and they said "we don't do that, we won't do that, you are on your own." We either pay this bill or get our utility shut off. Beyond pissed, at myself AND this lousy company!

We signed up for this company through a family friend. They tried to pull things like not sending us our bill to pay so we would end up being late. We didn't realize it until we got a deactivation bill where we would have to pay this lump sum of money to reactivate. If you think you are saving money think again. You are being scammed. This company will be out of business soon.

I'm so glad we switched our energy supply company to Ambit Energy. The Customer Service team is excellent. They were able to answer all of my questions and concerns. I am very grateful to the consultant who introduced me to Ambit Energy. I'm happy to see my bill lower than it was and excited for the opportunity to share this company with my friends and family and earn free energy. I'm also excited to earn travel rewards points every time I pay my bill. National Grid would never send me on a vacation!!!

This company is full of crap. They are full of lies and the supervisors are terrible. They talk to you all crazy. These are suppose to be professional people. They don't work with you at all. I regret dealing with these people-- bad company. Don't let them scam you. They will mess up on your bill and won't take blame for it. Stay away from this company.

I tried ambit from 2010 to 2012 and they were starting the business and were OK. In May 2013 I went back with ambit and requested, as I did the first time, budget billing. The bill increased several time during the two years I was with them, and after the second year, May 2015, I decided to try another company and the last billing with ambit was for $1,105.83. When I called customer services, they said that they revised the budget billing in December 2014 and that was why the monthly bill went up.

Ambit has a wonderful program to save people money and I became a consultant, also. With this effort I will be able to save a lot of others money just like I have. They have an audit program that will adjust your bill if there is an error and refund any money due to you, directly back to you. Other consultants have helped their customers resolve issues in these cases. Plus, we call and ask if the customer would like to renew and ask how their energy bill is. We actually care about our customers and we are customers ourselves.

I switched because a friend of mine was a customer representative and recommended them. I wound up having to cancel my service because I was still under contract with another provider. I was told they would waive the $200 disconnect fee. Once my contract was up with the other provider, I once again switched to Ambit. On my first bill, lo and behold, there was an extra $200 charge from my previous account.

I had a friend of mine refer me to Ambit Energy. Told me I would save money which got denied because I was with another electric supplier. Got denied then canceled out with them then signed up with Ambit Energy. Then my friend asked I wanted to make money had to get 3 customers as my down line. It didn't workout. My friend makes it so obvious that it is easy to make money off this to get 3 customers then I tried to cancel then my friend kept talking me into staying because wanted to be partners then I said "Ok I would try it out see if it works for me" which didn't workout.

They will jack up your rates even if you renew for the fixed rate plan. Just run from this company. You will never save what they will steal from you in the end.

Big mistake switching to those thieves! Liars liars liars. Did you see their gas supply rates on their website?(like every legit company would have)? Well, don't bother - it's not there. Ambit is more double the cost than National Grid!! Fell to the company's trick: wanted to help a family member in need for extra income and made him sign me up - the rest is history. Have been paying between double and 50% more for the last 18 month since I signed in. Called National Grid to cancel the service with the thieves. Ready to join a CLASS ACTION LAWSUIT anytime!! Those animals uses low income/needy people to persuade us to sign in - and we - feeling bad and wanting to help get **!!

My wife and I live in NH and started as a consultant (MC) 04/03/2014. I sign up for Ambit services as my own customer and saved just under $800.00 on my home electrical bill the 1st year. In April 2015 I put a commercial property in MA onto Ambit service. The anticipated saving will be around $1000.00 per month. I will qualified for a energy credit from Ambit which will now save me about $225.00 additional/month.

We have experienced all the same issues as everyone else. We are livid over the issues with our bill. A while back my husband called to complain about the fact that we had not been reimbursed for our 2% savings... It took them about 6 months to "research" the issue. They sent us a check for $16! We have since cancelled our service with them. Deciding to switch to Ambit was a HUGE mistake! What a scam!

DO NOT SIGN UP WITH AMBIT!!! In 2012 I sign a contract with Ambit for one year. My rates were lower and my electric bill went down. A year later I called on the month my contract was to expire, and I was told that I no longer needed contract and I could cancel at any time. A month ago I decided to go with wind power and cancel my service. I received my bill for April, and I was shocked to see that my bill 895.00. The month before my bill was 430.00, so I called Ambit today. I was told that I owed them 585.00 for a budget settlement. I explained that never signed up for budget billing, and I was told that in 2012 I checked the box for budget billing. Even though my contract expired in 2013 they claimed I was still under budget billing. My bills fluctuated every month, and I was never given a set amount to pay every month they insisted that I was on a budget plan. I argue that most months I had a credit and how could I owe them money.

Tried to help a friend to earn extra income and save some money. We were told and promised that in 3 years we would save money using Ambit, because once they were in an area that long, they could lower the rates. That never happened, and as a matter of fact our rates almost doubled over the same period. We also received a bill saying they needed to make rate adjustments in the middle of the "contract". We made the decision to stop with them. We estimate that we paid $1500 more using this service over the 4 year span... Watch out... seems like a utility pyramid scheme.

I have The same problem as everyone else, my bill has doubled. Do not use this company. They get you to sign up with the cheap rates and then without telling you they will raise your rate. They are the worst company, it is a scam, they will overcharge.

I signed up for their services three years ago. I saved the first year. I saved a bunch of money this year! I recommended them to my friends and neighbors and I have heard nothing but good things! I LOVE Ambit!!

Fraud companies like these should be taken to court and have a CLASS ACTION LAWSUIT FILED IMMEDIATELY. Every one should approach a bench serving for class action and file a lawsuit with every one's signatures for Fraud and sue them for Millions and what they over charged. Complaining here is not going to do anything and won't give you Justice and recover money. So guys every one come forward and not let these scam people do any more business and put a full stop and take action as soon as possible. You can approach a organization who can provide Attorney for Class Action lawsuit free of cost. PLEASE READ AND RESPOND AT THE EARLIEST.

I signed up for Ambit at the urging of a client, trying to help him out. At first, it looked like I actually was seeing savings as my bills were less than previous months. I let things continue without paying close attention to my monthly charges, until my electric bill got too high for me to ignore. When I called questioning the exorbitant amount, I was told it was because Ambit was charging me 15 cents per kw hour MORE than what my electric company would!

Just received our latest electric bill; 109 KW usage less than last billing cycle but $154 more, apparently we unknowingly didn't renew with Ambit so they slammed us. National Grid would have been .07645 Kwh but Ambit hit us with .1966/KWh and the guy who twisted our arm to go with Ambit is/was a friend...

The company's motto is (or was) "Never sacrifice integrity for growth". Wow. Somewhere along the way they did exactly that. Those of us that used to be consultants are surprised, dismayed, hurt, and downright angry about this. I bet it has destroyed some relationships along the way. We were told to ask a "favor" of our friends and relatives to sign up for the guaranteed savings. My deceased aunt signed up under me and her bills were over $400 a month.... for an empty home last year! I trusted that I, too, was getting the best rates over my incumbent NYSEG supplier and never bothered to check until as I just thought everyone's rates were skyrocketing across the board. I called NYSEG and my rates were nearly double what I would have paid had I stayed with NYSEG.

I have taken the 3 day/2 night Getaway and the Week at a Resort Travel Package. I followed the directions on how to redeem, I did not have any issues and had 2 Great Vacations.

I signed up with Ambit through another Hockey parent. Seemed like a good idea. I checked the contract and did not see any issues that concerned me. Shame on me for not looking at my cost per therm and cost per KWH until recently. I am paying 17 cents per KWH (compared to approx. 8 cents) and I am paying 93 cents per therm (compared to approx 36 cents). I now have to pull all bills and see when they began scamming me. I will be changing to another supplier.

These people lied about their intentions and their promotions. We signed up at consultants, with 0 down and only $26.60. Two months later, they charged my account, without my permission and cannot seem to be reached. The regional representative, ** will not even return emails. This is the most ridiculous and pathetic attempt at stealing consumer's money! I am filing a bbb complaint and filing fraud with my bank. Stay away from these people!

I called Ambit to explain that I was away from home burying my mother at between Christmas and New Years and that I had missed my payment. I was 10 days past due. I explained that I had sent electronic payment through my bank and that should clear in the next day or so, and asked they not shut the power off because I had pets that needed the heat. I was told they would not and asked for credit card payment. Again, I explained that I had already sent payment electronically. I was then told, again, they would not shut my power off, but I may be billed for additional fees.

They doubled our rates to about 50% higher than National Grid and never even told us. Likewise we lost several hundred dollars and it would have continued. Nothing more than a pyramid scheme.

I've been with Ambit since june of 2013 and about one year after that I called to see where my statement was that would show how much I saved and was told they send them out after eighteen months if I'm not mistaken. Now I've just taken a look at my bill and was shocked to see how much it was and since my wife pays the bills around here I normally do not look, but I never had a bill this high with nat grid so I called Ambit.

I have been with this company for over a year. They have held up to everything they have told me. I was informed at enrollment that I was on a 12 month fixed rate and that I would be getting a letter about 30 days prior to the end of my contract that I would need to renew it to keep my savings. It was explained to me that if not I would go into a variable rate and that my bill would go up. It was further explained to me the reason it goes to a variable rate is due to the fact Ambit can't renew your rate plan without your permission. I got my letter as expected along with a call from my personal consultant.

I absolutely love Ambit energy. I've been a customer for over a year and because of this company, I no longer have to pay an electric bill!!! Before I made my referrals to receive FREE energy, I was paying nearly 15% less than what I paid with my previous provider. They're rated #1 in customer satisfaction with J.D. Power and I can see why!

My buddy convinced me to sign up for this guaranteed saving thing. It started out ok but after a year they raise your rates to almost double of NYSEG and National Grid. So I really haven't been paying attention and didn't realize until I got new gas service at another place and it was roughly 1/2 per therm. Then checked electric and it also was way high. I quickly calculated that in approx 2 years I have been overcharged over $2000 by Ambit. I can't believe they are allowed to get away with this. WOW. SCAMMERS.

Call to made arrangement to pay my electric bill Monday 23, 2015. I was told I need to pay 60.00 by the close of the day Monday. The customer service rep told me to use the Internet at www.ambitenergy.com, it would be faster. I did that. I was not told it would go through Minit. I would have to pay fee of 6.99 to process the payment. Ambit got the payment but still turned my service off. I had to pay the balance 40.00 plus the change, plus Oncor 15.00 to turn my service back on, plus 40.00 reconnect fee. My is daughter very sick and needs medical equipment to keep her going. I was not treated right according to what the customer service rep told me to do & I did it.

Watch OUT! Track of your usage daily! I started to track daily usage comparing baseline - no a/c, oven etc. For 0 ABOVE THE BASELINE, Ambit recorded anywhere from 9 kWh to 15 kWh/d. This equals $12/month = $144/yr. Don't be a sucker. Dump them!

My family and I have been utilizing Ambit for over a year now.. We have saved way over the min. 2% they promise you.. Additionally the renewal was super easy. It only took about 10 seconds to log into my account and click a button. Finally, we have earned enough points in one year to go on a vacation. All from paying my bill. I know people complain about the cost going up, but in fact Ambit does call the customer (as I did) and I also received a letter in extremely large envelope. I dig these guys over NYSEG..

During the early months of 2014 when electricity rates went sky high it was not just Ambit Energy who had high rates. Even though I paid roughly 25.00 more with Ambit I received a check in the mail for the 25.00 and another 1% which they guaranteed I would save over my incumbent!!! Their savings is guaranteed in writing in many states. I saved 12.5% on my gas bills over the 12 month period after my enrollment as a customer. Plus I have earned travel rewards each month just for paying my bill as always.

I have been a customer of Ambit Energy for six months. My rate is 32% below the incumbent (Eversource) and for the past two months, I have qualified for free energy credits. In February, my credits were $90 and this month it was $92. I've never received any type of rebate from my incumbent or any other utility provider. When my term was coming to an end in both December and this month, I received letters in the mail, as well as an email from the company. For those on this site who said they were never notified or were put into a variable rate without their knowledge, they are lying. Ambit is a tremendous, customer oriented company.

Just like to clear up a lot of negative stuff. Ambit Energy is awesome company and business to join. They are 100% committed to customers and their consultants. I receive FREE ELECTRIC, which in my area I'm on a coop and cannot use, but I transfer it to a church and they receive it each and every month. AAAAAAA company.

Well what started off to be a good decision to use Ambit as my electric supplier became a living nightmare and I am still being haunted with a unbelievable super high electric bill. First of all I was never told that the contract had to be renewed every year to receive the lower energy charge. But also I never received a warning of any kind stating that my electric bill would be five times more when the contract ran out. I simply received a very high bill in the mail and when I called in to inquire about it, I was told that I couldn't cancel the contract and that I would get another bill just as high or higher. It was like I was being robbed without a gun and couldn't even do anything about it. But what makes it so bad when you call the customer service line and ask for a supervisor, they have no authority to help you.

I have been with Ambit Energy for over a year now. I love being a customer. I saved 3 percent over the incumbent rates. In my state they guarantee 2 percent. It was so simple to renew the 2 percent - just hit a button. Extremely happy with the service. Thank you Ambit.

I signed up as a customer last year! My bill never tripled! Never doubled! I saved and I have a guarantee in writing that I always will! Plus I can earn free energy referring my friends and family. Then we can ALL go on a three-day, two-night trip with the hotel paid for by Ambit just because I signed up! There is a reason that JD Power and associates rated this company #1 two years in a row. Also rated A+ with the BBB! Rest assured if you switch you will be in good hands!!!!

So I have been a customer of ambit for a little over a year now, no problems at all. Couldn't even tell I switched gas providers except the fact that my bill has went down. I have also recently joined Ambit and on my way to receiving free energy. You can't go wrong with savings.

I was asked by someone to be a Ambit Energy customer. I definitely did not know anything about deregulation but I had heard that it was possible to lower my power bill by choosing an alternative electric supply other than Ameren. My bill went down! I am very satisfied and the person that signed me up told me after one year I need to renew, and he also said that if the rate drops at any time, I can re-lock into that lower rate. I did get a free 3-day, 2-night hotel voucher, but I never used it. I also recently looked at my customer website and it says that I have 30,000 travel points that I can redeem at Ambitgetaway.com. When I switched, I actually still paid my bill to Ameren but the rate was lower.

I am so happy that we have another electricity provider in Maine. Ambit Energy has arrived in Maine and giving Mainers another option for electricity with lower rates. Ambit Energy also give travel rewards, ability to earn free energy, and a welcome gift. Just for signing up as a customer with Ambit Energy they give you a 3 day/2 night stay at over 25 resort locations of your choice. No it's not a timeshare. When has your electric company ever giving you a free getaway. I believe that Ambit Energy will be a household name in the very near future.

I am an Ambit customer and I am happy with the service. I just have to remember to renew every year, which I have my own web page to see when it is time, I also receive two reminders. I also keep track the vacation points I earn. My local utility company has rates higher than what I am paying right now. I am happy that I made the switch and breaking up the monopoly. Like any company out there as the consumer it is our responsibility to keep track of our affairs. I can see from the complaints on this page that many people have not. I would hope that these negative reviews do not deter people from saving money and even earn free energy.

I never realized I was still having my energy provided by Respond Power and I was paying WAY too much! I became a consultant for Ambit, became my own first customer. My limits are endless with Ambit. I am thrilled to be working with a company that helps people help people. I am on a 3% guaranteed savings plan for a year, and then I have to renew every year. Ambit's reputation with JD Power awards, 1.5 Million customers, and to think that 192 out of 200 reviews can hurt a company's reputation that is so upstanding!!!! GO AMBIT!

PS...they also credit you with travel points every time you pay your electric bill. We've accumulated over 9,000 points and will be using them soon.

I have been a customer with Ambit Energy for almost 3 years and ABSOLUTELY LOVE IT! In fact, shortly after I became a customer I referred 15 of my family and friends and now I receive an energy credit every month that gives me FREE ELECTRIC. I have researched this company and have found them to be highly respected and have also been named #1 in customer satisfaction in the state of Pennsylvania. That tells me I'm with the right company.

I've been an Ambit Customer for about 5 years. I definitely enjoyed my free 3 day 2 night hotel stay for signing up. Also, my wife and I are now planning our free companion cruise from the travel reward points we've racked up. Let me not forget to mention that we also get our free energy credit from referring other customers! Love the benefits.

I was approached August 2014 by a friend. I signed up in September. Just like he said, no cost to switch, no contract, and saving about 25-30%. I received 3 day 2 night getaway, just like he said. All I can say...YOU GOTTA TRY AMBIT! You won't regret it.

Ambit energy and free gas in California. I receive a check each month regarding gas bills. I also have referred to many others who also get their gas for free by making referrals to others. They also have a travel rewards, free travel for paying my bill. I was never offered that from my other utility company. I love the savings and the company.

I've been a customer & consultant for Ambit for 1 1/2 years. It's the CUSTOMERS' RESPONSIBILITY to renew terms to receive lowest rate available. This could be done numerous times throughout the term period. Through their personal website. No hidden costs. No cancellation fees! I've referred numerous people and receive FREE energy on my supply side of my bill every month! Last month $190+ credit. Most reviews I've read here are due to the CUSTOMER not renewing their terms. That will happen with any 3rd party provider. Only difference here is Ambit allows you to do it through your OWN website with no early termination fees and no cancellation fees.

I have been a loyal Ambit Energy customer going on 3 years now. I am thrilled to say I'm paying the lowest rate available, earning travel rewards with every kilowatt burned. Last year alone, I received $1,200 in checks for earning free energy through their referral program. I couldn't be more happy! I love Ambit Energy!

I live in Southern California, where it is not deregulated as of yet. My parents however live in northern California and have been receiving free natural gas for the past 9 months simply because they shared the opportunity with a couple friends and family members who were interested in paying less for their energy bill. Best part is that it is free to switch! Definitely recommend switching to Ambit to anybody. If they don't like the savings/rewards or are unsatisfied for any reason then they can switch back to their incumbent provider without any cancellation fees.

I have been an Ambit Energy customer for around 6 years. I started saving money on the first bill! The savings got incredible once I benefited from the customer referral program that is a free benefit to all customers. Once I had referred 15 customers that also wanted to save (there is no time limit to accomplish this goal), I began to receive a credit on my bill equal to the average of my referred customers' usage. This happened in September of 2013. Since then my bills have ranged between $8-40. This is for a 2500 square foot home on the hot South Texas US/Mexico border. The customer service is amazing! I've been so satisfied and am happy to recommend Ambit Energy to anyone and everyone I know.

Ambit energy is everything but scam. I had Spark and never broke down my bill and scam me into spending more money. When I seen what Ambit offered I paid the termination fee and hasn't regrets it since. Ambit, annually saved me more money. Now I have free energy.

AMBIT is an outstanding company. They save us several hundred dollars a year on our gas bill alone. Their customer service agents are always friendly and willing to help. We will always use this company and can't wait until solar gets here. One day electric will deregulate and we will be saving even more.

I just referred a handful (15) customers to Ambit Energy's program and I qualified my personal residence for the free energy program!! Can't complain when I get my house heated for FREE.

Same as previous reviewers’, bills keep getting higher and higher. Finally figured that the Ambit is charging almost 3x Nicor's rate. Nicor advised that our bill for Jan. should have been $210 (saving their email) and Ambit charged us $536. I called and said the letter was sent, I didn't extent - I NEVER GOT THE LETTER. It's a scam. Tried to negotiate with them lowering the rate, giving me some credit, and they are unwilling to work with you. Finally told them, just cancel the service... they said it will take at least 2 billing cycles. Well, I called Nicor and they said their service will starts on the same day! No longer dealing with Ambit, but I am going to write to BBB asking for a refund in difference for that one month in the amount of over $300. I could go through all the bills since the spike in rate... but I'll be happy to get $300 back.

This may save one money over a years time as they guarantee the lowest rate plus 2% savings. BUT....... MOST people are clueless to know they have to renew their plan every year or else they will be spending more. The going therm rate is 0.40 right now. WE WERE PAYING 0.9289 so, each month was way over the going rate!!!! And our electric as well so over the last THREE YEARS, we potentially paid $3,000 MORE than we COULD have paid with another company. Extra melt ticked off as Ambit NEVER CALLED US to inform us of this high price, so.... they just sit back and collect on this Outrageous and no integrity!!! AND VERY POOR CUSTOMER SERVICE. They will do NOTHING in terms of any reimbursement nor do they care about the bad press they may get.

I do not recall receiving a letter telling me that we had to renew our agreement or our rates would go up, paying the month to month rate. As it turned out we paid over $700 more for gas and electric with Ambit than National Grid would have charged us. Shame on Ambit for setting people up to scam their friends! Nice people I know are selling this raw deal to people they know and love. Ambit takes advantage of people's trust and busy schedules and rips them off to the max. Stay away from this company!

I do not normally write these but my experience with this company has been awful. It is now 8 months since I cancelled and I am still trying to figure out my gas and electric bills. Awful, awful company. Trust me. Please, do not waste your time!!

We are patiently waiting to be switched back to PSE&G and kicking ourselves for not realizing that we fell for this scheme. Our story is the same as all of the other complaints. Service was fine for the first year and after that, we were grossly overcharged.

They offer great rates. Person who helped me enroll for this service always reminds me to renew my service before it expires. I was even contacted when they lowered their rates. I am extremely happy.

I noticed that my energy bill doubled last month ($600 - February 2015) so I checked the Ambit website and saw that my old plan expired and they placed me on their highest rate plan. I called to fix the issue and to update my account information since I was recently divorced. After waiting on hold for a long time I finally spoke to a rep who advised that my ex-wife would have to call them to cancel the plan. My ex-wife, fortunately was willing to cooperate but she had to wait on hold for an hour before speaking with someone only to be told that she would have to fill out a form that they would mail to her. Wishing to expedite the process she requested a form be faxed to her. After three business days it still has not been faxed. I'll never do business with them again.

My energy bill is currently .18 cents a kilowatt hr while National Grid is charging .07 cents. So I'm paying more than double using them. And I don't know how long this has been going on for. I only was made aware when I started switching to solar and compared energy bills of people who lived near me.

The facts/my opinion below: My bill was approx. $800.00 more than PSE&G would have been, for two months in a row. That's approx. $1,600.00!!!! They charged me OVER what PSE&G would have charged for only 2 months. When I called Ambit they said that it was because my rate was variable and that's the rate they now charged me and that they would not adjust anything. I was out of luck!!! Gas prices dropped this year but not at AMBIT!!! DO NOT USE THEM!!!

For the past two months ambit has over doubled my bill. My gas bill alone last month was over $600. When I called last month they told me that they sent me 3 letters stating that I needed to re enroll into a program to be at the lowest rate possible. I never received one of these letters and I know this for a fact because my husband used to be an ambit consultant and received monthly checks from ambit. When I re enrolled last month I was told it would go into effect 24-48 hours. Once again my bill is over double because it takes a few billing cycles is what I was told today and the last rep gave me false information. I wish there was a way to get my money back.

I was urged by a friend to use Ambit as my energy supplier, and so far, three years in, I am pretty happy. I started on a variable rate, but when I noticed the variable increasing I switched to a fixed for 12 months. Once the 12 months were up, Ambit emailed me in plenty of time to renew onto another 12 month product. I am not saving a ton of money, but I am saving about $20 a month on a $180 monthly bill. I have accumulated numerous travel points, and feel very good about the service I am being provided. If someone is not paying attention to their rate on anything that is variable, (credit card, car payment, etc...) it is not the fault of the company but the consumer.

I have experienced the same problem as everyone else. They get you hooked with the cheap rates and then after you think you have a good deal, raise them to almost 3 times the regular market rate without notifying you. I was so disgusted when this happened that I called to cancel. I didn't even ask why the rate jumped but I can tell you that after reading everyone else's experience, I didn't get a letter either. The rep asked me if I wanted to renew my contract and I said "Hell no...why would I want to do that!!!" Lesson Learned. If anyone approaches you to join Ambit, stay away and say NO!!!

This company's rebate programs are definitely a scam. Despite calling several times asking where my rebate was and being told to wait month after month, I finally cancelled today. Then, I was that the paperwork for my rebate was never processed and in order for me to collect, I would have to wait another 7 weeks. Keep in mind that my account was opened 9/13, renewed 9/14, and it’s 3/15... and my rebate was never processed??? Stay away from these people. When you do call customer service, minimum wait time is 20+ minutes. They always state that call volumes are high no matter what time of day you call. All reps who answer the phone are foreign, hard to understand, and are not nice....So, to recap, if you are being sold on the premise that you will save money on energy with these people, you will not.

I have had a great experience with Ambit Energy and so have my family and friends - all saving money. It seems all the complaints have been that people's rates went up when they didn't renew their guaranteed savings and they never received a notice. Not all "junk" mail is junk. All it takes to renew is 3 minutes by phone or email. Ambit has over 1 million satisfied customers - seems a shame that a small percentage that overlooked their renewal have blown this out of proportion. I say get Ambit's savings (and renew each year) and keep saving. Pretty simple.

Yes, we're talking of how you learn about the business and the value plan. Their person (consultant) wants to show you this company's outlook too. It's Ambit's and consultant's duty to provide exceptional experience for their customers. Customers that review the information and choose to be on a value plan are helping the consultant in forming their own business. Customers have a website to review, renew, and cancel this energy supplier. Not one person seem to mention that joining this energy supplier you have had registered and logged in your own customer site. Let alone review it from time to time and anytime.

I have been consistently receiving cheaper rates on electricity at our home over the incumbent. For the past two years I have gotten a free energy credits for my supply because I've referred company to 15 of my friends and family. This is a great company with wonderful customer service. Yes, during the polar vortex my rates went up significantly, however they were consistently lower than the incumbents and annually I saw a substantial savings. I don't know of another company that 100% guarantees savings annually.

They are the worst company to deal with. As with other consumers, they purportedly sent a letter of rate increases/contract expiration. I never received this paperwork. They said they sent it to all customers 2 YEARS AGO!!! The only reason any of this caught my attention was when I reviewed my December 2014 statement for payment in January that I flipped out at a bill for over $630 where my bills usually run well below half that amount for a typical winter month here in upstate New York.

This company will take advantage of you whenever they can. It is based on a bit of a Ponzi scheme as they give rebates to people who recommend other people and have a nesting system. In any event, when the contract ended and without warning they jacked the rate up to over 70% higher than PSEG charges. They did that without basis. I called customer service. They have no one who can help and only people who can repeat a script. When I asked for the basis for the arbitrary increase, they could send me nothing, there was no one who could talk to me to explain, and there was no web site that could confirm a rational basis. Clearly over 70% higher than they usually charge and that much more than the "monopoly" PSEG charges has no basis in the claim to be "going to market rate". This company will take advantage of and abuse customers whenever they can.

Tried Ambit Energy.....was overcharged. Got 1 bill from them. Cancelling tomorrow. $388.00 over what it should have been.

I switched companies on a Monday, by Friday my other company disconnected my service. Me thinking just a matter of moments I'll be switched and all. Nope, so I called and verified everything and they told me it would be expedite and within 24 hr. Good, I thought since I have a 4-month old, 3.7 and 9-year old home with me it'd be faster. Wrong again! So I was left without electric for 3 whole days. I called many times but was not informed they do not work weekends. I understand it's a retail. But when I called oncor the following Monday my order form was never processed through Until that morning. And they informed me if Ambit sent your form on Friday I would have had power soon after disconnection! I'm very upset knowing $400 worth of groceries spoiled due to this. My children stuck in the cold 3-4 days. All because someone failed to process my request for the switch!

I realized in Feb. 2015 that our electric bill had been going up by $100 and double what we normally pay in the winter months, and we will have to pay $509 for the next bill due March 20, 2015. I called Ambit Energy thinking there was an error in billing and they said they had sent a letter last spring stating we needed to notify them if we wanted to continue the guaranteed savings plan. This is a scam because we joined Ambit to save money and get the best deal. I told them I never got the letter and didn't know I had renew annually. I agree they should have sent a certified letter because we have never had to re-sign up with our local supplier. We have been paying double the rate of 16 cents per kwh. It took me a while to realize this because we have had an unusually cold winter this year but we do have a new heat pump that's only 1 1/2 years old. We were getting ready to call the furnace company. Initially, I told Ambit we would sign up for another year and they said if we cancel any time before the one year is up, we would have to pay the difference in savings. They were vague about when the new rate would take effect. Ambit Energy has been cancelled.

We have been with Ambit Energy as our provider for 18 months. We have not had a problem with renewal. We received emails and 2 reminder letters. We have been referring people to take advantage of the opportunity for free energy and the only problem we have ever faced is people ranting on this website.

I became an Ambit customer 3 years ago to help out a family member. I was told that I would have to renew the guaranteed savings plan after a year (it was also in the terms of service, I just checked). I received a letter from the company reminding me to renew. I made 1 simple phone call to renew the savings plan. My cousin asked that I take a look at this website and write my review. I am very happy with Ambit energy and saved more than the guarantee! The complaints I read seem to be from people who, received the letter and ignored it and were then placed on a higher variable plan. Who's responsible for that? And for those who say they didn't get a letter...? I've gotten one every year for 3 years. If you're considering this company as your supplier I say 'go for it' and be responsible enough to renew after 12 months!

I've been with Ambit for 2 years and have found the service to be excellent!!! I have the NJ Guaranteed Savings Plan. With this plan I'm guaranteed to be less than PSE&G over a 12 month span. Last fall PSE&G announced they were going to give their customers a 28 cent rate cut from November thru January. A day after the announcement, I was informed that Ambit would also drop their rate 28 cents. As promised my bills reflected a rate of .17 cents per therm... very cool!!!!

I signed up with Ambit Energy a few years ago and when I did I was never told that I had to renew the contract every year. My fault not reading the fine print. Well needless to say I realized I was getting ripped off when I had an electric bill two months in a row over 500 dollars. Who can justify that high of a cost for electric. My recommendation is to steer clear of this company because you will overpay for your home energy by thousands of dollars.

Our experience with Ambit was totally different. We had them for gas and they saved us a ton of money. Obviously people who think that things stay the same after a year have never had an experience with any company as even gas and electric prices change constantly. It is traditional that companies ask for a signed letter to make any notices of changes or staying the same. This is a pretty well known fact.

I signed up for guaranteed savings plan. They changed my plan without written notice. Now they charge me triple the amount I used to pay. Current gas rate for 1 therm is 35 cents and Ambit is charging me $1.06. Ambit energy states that a renewal letter was mailed to my address, but I didnt receive anything. Obviously they are counting on consumers not taking action with the letter sent (or not sent)! I have never heard of a contract renewing automatically with different terms and not the terms originally accepted! I checked all my bills for the past year and I calculated that they overcharged me by $500. That would be probably one word against the other, if not the fact that I am not the only unsatisfied customer of Ambit Company. Online forums are full of people who feel they were tricked.

I could not understand why my National Grid bill was so high...$800.00 for one month. I called and they told me that my carrier was Ambit. I had signed up in 2011. I had forgotten this since the bill shows no changes. They informed me that Ambit was charging me 14.1 per kilowatt while National Grid would have only charged me 6.7 per kilowatt, amounting in $307.00 more on my bill. I called Ambit about this and they told me that because I did not fill out a paper renewing me on the savings plan, that they automatically put me on to the variable rate plan. Now what person in their right mind would want to pay more when signing up for a plan that is supposed to save you money? I asked them if they could take off the charge and they said no. They could not renew me or cancel me without the renewal paper...does that make no sense to anyone but me??

Ambit is the worst electric company out there. I am looking into canceling my service with them, they will not work with you at all. They want you to pay 40% to make payment plan. Explain how am I suppose to make payment plan if I get paid once a month and they said they will work with you and they don't. I am not giving a rating because they’re the worst company and if you don't pay the day it's due they send out discount notice the day after you sit on the phone forever for you to be able to get a customer service representative.

Ambit Energy has been charging me rates that are in excess of 3 times what my local utilities variable rates are. How can a company in good faith advertise energy savings and charge 3 plus times the utilities company's rates? They told me I got a letter to sign up for the guaranteed rates and since I did not respond, they nicely signed me up for their variable rates. A letter that I never saw. There were no follow up phone calls to see why I did not respond, just put me in the position so they could charge me whatever they wanted.

Only POSITIVE results have came from my connections with Ambit Energy!! I truly believe that learning all of the information concerning my electric bill and how it could become a positive experience in my life, by far has Ambit been the COMPLETE reason for savings, respectfulness, and genuine honesty! Ambit is absolutely fantastic and I love it!! I not only SAVE MONEY with Ambit Energy, but I also get rewarded for paying my bill on time, which no other company does, and I even earn free energy by helping others choose the same company to do business with as me!! No other company can even compare to the positiveness and wonderfulness that Ambit generates!

I have had a guaranteed savings plan for almost a year. I look at my bill every month to make sure it is cheaper, which it is. I have switched before and been duped. When I was switch through a friend it was told to me that I can login to my Account at any time and change what my plan is. I was also informed to renewal yearly or for whatever term I select to keep from going to a default rate. From everything I have read, it seems that your friend did not inform you correctly or you didn't read your paperwork about renewing. I know it is not the cheapest supplier in the market but is cheaper than my utility provider PPl. I would not blame Ambit if I do not renew or manage my account at least once every few months. We do it with all our other accounts monthly, at least I do.

I have been an Ambit customer for 7 years now. Never had a problem. Was paying nearly $1,000.00 on my utilities before Ambit now I have both FREE because I told my friends and they too switched to Ambit Energy. My friends trusted that I was not leading them in the wrong direction and every year they thank me for showing them how to save money on their bills.

Was on Ambit's term plan. Apparently they eliminated it in March 2014. Instead of automatically placing me into their new replacement plan (the PA Guaranteed Savings Plan) as one would expect, they placed me into an "alternate" plan with rates that were 80% higher than the normal utility (PECO). They say they did this because they sent me paperwork where I had to ELECT to be in the cheaper replacement plan that I didn't return. #1, I never received any such paperwork. #2, why would I have to elect to be placed into the replacement plan when THEY are the ones who terminated their prior plan? #3, how is it possibly reasonable or legal that their "default" plan for not electing the replacement plan would be a plan with 80% higher rates?

Have been an Ambit consumer for several years. My fault for not checking their rates and always wondering why my gas and electric bills were thru the roof. When I finally did a cost comparison with Con Ed, discovered that last year Ambit overcharged me over $1800 for the electric portion of my bill. So angry. When I called Ambit to discontinue my affiliation with them they told me it will take two months and that I was notified by mail that I would be paying a variable rate. It's amazing that no one ever received this letter from them and that they are getting away with this. Someone needs to start a class action suit against them.

I have used Ambit for over 2 years and I have a consistent budget plan bill for 3 years. I never noticed any significant change once I used Ambit. Since everything was so consistent I set up auto bill pay - which makes me nervous and I quit paying attention to the amount going out. I got a "nasty note" from National Grid about my budget amount going up, over $100.

I had Ambit Northeast LLC as electricity supplier for a few years. Currently, they stopped offering fixed 12-month plans, so I switched to a different supplier. Apparently, after receiving the cancellation notification, Ambit spiked my rate to over twice as much per kWh for the last month I was with them. In other words, my price for electricity more than doubled overnight. They claim I was not enrolled into any plan with them anymore so my account was on month-to-month variable rate, which apparently they were free to set at any number (market value they call it). The rate is not a published rate anywhere. I find it very nasty, and for that reason alone I would not ever use them as supplier again. They evidently have no customer appreciation.

I have been doing bill comparisons for the last year. I live in a townhouse. My bill vs. my neighbors, apples to apples. Ambit vs. Nyseg: approximate yearly savings of about 14% with Ambit. With Ambit you don't pay the highlighted charges on the Nyseg bill and Ambit has had a cheaper rate every month. They guarantee 2% annual savings, but it's clearly much more. I will post the most recent bill comparison and the monthly rate comparison. As long as you renew your guaranteed savings plan every year, you should be very happy with Ambit!! Unfortunately, some consultants don't take the time to educate their customers on the renewal. They're usually the ones who quit after a month. If anyone wants the rest of the year bill comparisons, I would be happy to email them to you!!

I have been an Ambit customer since January of 2013. Here in California, there is only an option for natural gas. At first, I was saving 14 percent on my natural gas bill. Recently, I am still saving over 2 percent. Ambit says they'll never charge their customers additional fees, and I believe that because I have been a customer for over two years without being charged a penny over what I should already be charged from my local service provider. I don't know what the cases are over in the east coast, but I decided to see what the common denominator of this webpage is that represents such horrible service from Ambit. I noticed how many advertisements link to websites of energy providers, who obviously endorse this page. I'm not a rocket scientist, but do with that what you will.

I signed on for Ambit Energy at my business and my home because my son was "selling" the energy and told me what a great deal it was. For the first 18 months it was OK but then my bills started going up and this month I was charged 3X what I usually pay for electric at my business. I called Ambit and was told the same story as I have read above - that they sent a letter to renew the plan. I never received a letter or any other correspondence the whole time I have been with them. I should never have fallen for a company that uses a "get rich quick" scheme to sell its product. If there is a lawsuit happening, count me in.

Until I experience differently I would highly recommend Ambit.

The only reason they get 1 star is because I couldn't give zero stars! The same thing that happened to many of the others here happened to me. My Guaranteed Savings Plan expired in July 2014. They CLAIM they mailed me a notice but I never saw it. They directed me to my Ambit account online (which I never go to because I always use my distributor's account) where there was a message notifying me of the expiration. After the expiration date they started charging me over $1.00 a therm which is more than 2X the current market rate.

Ambit has changed our rate without consulting us.

I personally have ambit energy for my house. I love their savings plan the rates and customer service. They are awesome. They guaranteed me 2% savings average for a year. Savings in the past has been 10 to 12% plus I get travel points that I can use anytime. Central Hudson never gave me anything but a high energy bill for 17 years. I am so glad I switched to Ambit.

My November and December utility bills were higher than normal but didn't think too much of it. Today I opened my most recent bill and it's more than double! The gas supply charge from Ambit was 0.9281826 per therm....almost 3x national grid!! I went online to research and saw all these complaints. I need to switch asap, this seems very shady. I called but they're experiencing a high call volume. I left my number but already know based on these reviews what I'm going to hear. I don't remember receiving a letter either...if I did I probably thought it was junk mail.

Whether someone tries to con you into convincing your friends and relatives to switch to Ambit OR tries to con you into savings on gas and electric... you will be sorry if you switch. This is FACT. ESCO's are non-regulated. Meaning they give you this great rate for x amount of months, then without notice, switch you to a DISGUSTINGLY HIGH non regulated rate where you will lose all the money you have saved and more. Don't do it. Stick with NYSEG, CON-ED, etc. They will always give you the lowest rate possible. THEY ARE REGULATED so you do not have to monitor them every month to see if you were suddenly switched to a non regulated scam per KWH rate like AMBIT.

I learned that Connecticut Light & Power was substantially increasing rates in January 2015. I heard of Ambit Energy from a friend and proceeded to switch over. I have a 12 month fixed rate which is more than 2 cents cheaper per kWh than CL&P's new rate. After talking with Ambit customer service at first, they seem to really have their stuff together and were very helpful. The transition was seamless and I look forward to saving $20 a month with Ambit! Not to mention they have travel rewards and the ability to actually earn free energy through their referral system!

I have been a customer of Ambit Energy for 4 years. When I originally signed up for the guaranteed savings I was told about the renewal and received notice from Ambit at the end of the year. Fortunately I acted on it and didn't throw it away as I know many Ambit Customers did. Therefore I enjoyed a savings on my gas and electric, greater than the guarantee that Ambit provided me in writing. I have read many of the negative comments on the internet and they all seen to have the same thread--they didn't know or take the time to renew as required. My question is, "Why would you sign up for Ambit, know you had to renew (you are given a copy of the guarantee), not do it, and then blame Ambit?"

I was invited to one of their regional 'recruitment' meetings by an acquaintance and was actually shocked that the majority of people seemed to be swallowing their pitch full line and sinker. Their model essentially relies upon a pyramid in which the more people you pull in to join (like a cult) the more money you make. I have no doubt that the originators of the scheme have made some very good money by perpetuating a fraudulent business model. Sorry folks, nothing in life is free. It just doesn't work like that. I actually felt offended that my friend/acquaintance tried to recruit me.

I have been an Ambit customer for 2-1/2 years. I have never had any problems with the service or the pricing. I have renewed my service as per the informative letter sent by Ambit. The instructions are clear and easy to follow. We have the guaranteed rate. One month Ambit was higher than the incumbent and they sent us a check for the difference plus 1%. Great company with superb customer service!

Please READ link and please file a complaint!!! ** . My complaint is the same as everyone else. All of a sudden my bill started getting higher and I thought my family was just using more gas/electric with all the electronics, TVs, etc. Until my bill went SKYHIGH and I finally checked into it. AMBIT was charging DOUBLE the price of PSEG. Even with gas prices at their lowest. My sister found this article written last June. Although AMBIT is not named, it sounds just like what they are doing. Please READ the link above and please file a complaint!!!

I have been an Ambit customer for 6 years now and I have no complaints! I am VERY satisfied with them. I do have friends and family members who are also customers. Every year at my anniversary date, Ambit sends me a letter as well as an email telling me to "renew" my account to "guaranteed savings" if not the account will go to variable. I diligently respond but family members ditch the mail as "junk mail" and were reverted to "variable".

Do NOT sign up for them. This company should be closed down for fraud. Everyone is being told they should have gotten letters but NO ONE got a letter?? Really? A few people not getting a letter are one thing - everyone not getting one is a bit crazy. I've been overpaying by hundreds of dollars this whole time and Ambit could care less. Shameless company to take advantage of people like that. Why is there no class action suit against this company?

We had a contract with them and when the contract expired, instead of keeping the terms the same (in the rate plan package) - they ask for your signature via letter to continue with the current plan. However, they do not require your signature to switch you to the variable rate plan... Obviously they are counting on consumers not taking action with the letter sent! I never realized how important that letter was.... and then they switched us to some plan (charging a lot more money that we never agreed to!) Very unethical, and sneaky.

My experience has been great with Ambit Energy. CL&P took an increase. Ambit managed to stay 20% less. I am enjoying saving friends and family money. I have qualified for free energy by acquiring 15 customers. Ambit is also offering free initiation to become a consultant. I have hired 2 people in the last week and am starting to see results with building my business.

I really don't see what the fuss is about. I have been an Ambit customer for three years and have never had an issue with them. I currently pay around $75 a month for my power. Of course, it is just my wife and I living in a one bedroom apartment, but things couldn't be better. When I have called to report an outage or other issue, I have received excellent customer service. I have gotten a free month of power due to being a customer for a year and also received my initial deposit back which paid for almost two months of electricity. I have nearly 36,000 points too. I admit, that when I first had them, my bill was quite high, in the $200 range, but once we had our guests move out it steadily went down. I live in the downtown Houston area just fyi. Happy with Ambit.

I can't believe these bad reviews I'm reading (although why would someone go on Consumer Affairs to write a GOOD review). But I've had Ambit for a while now, as well as my girlfriend's entire extended family for 3 years. Everyone has been paying much less, especially her father who lives in a larger house with many kids coming all the time. People don't understand that you need to renew your term or you will go into a variable rate (It is in the contract that you signed and is in every contract of every other power company -- not just Ambit). So if your "friend" didn't tell you about this or didn't renew for you -- I hate to tell you -- it's them that let you down, not Ambit. I'll stick with my free electricity I get from them...thanks. I'd never leave them for the crooks at CL&P.

Ambit charges double or more for their energy... following fair cost for short term, without notice changed plan to charge double market rate for my energy. Absolute scam and rip off. Don't use.

I couldn't figure it out why my electric bill was over 18 cents per Kwh. Where before it was around 5 to 7 cents. I looked all over ambit's website and finally found what is called "Ambit Northeast, LLC New York Service Area Residential Disclosure Statement.” So this statement says for January 13, 2015 "New York 2% Guaranteed Savings Plan-electric (Zone F) 7.2880 Cents per kWH.” Gee and I'm paying over 18 cents. What's up with this.

I have been a customer with Ambit for over 1 year. I have been very happy with my service and the price. As compared to others that I have spoke with, who are still with PPL, my price per kwt has always been less. I have had so many other companies try to switch me to their service, but the professionalism of Ambit and the representative who signed me up, gives me the confidence to stay with Ambit. Also a few months before my 12 months were about to expire, I received several letters, phone calls and even an email from my rep notifying me that it was time to renew for another 12 months. I was given the option to renew online or call Ambit. I chose to renew online and it took less than 2 minutes. Great service and very user friendly.

At first I was skeptical. I Googled "Ambit" and there was a lot of conflicting information. I did find out that they had an A+ rating from the Better Business Bureau (the highest rating), they have been in business for 8 years now, JD Power and Associates ranked them #1 in customer satisfaction for New York in 2013, and that they were a direct selling/direct sales company (similar to Tupperware, Advocare, Avon, Arbonne, Thirty-One, Isagenix, etc.- which is why some refer to it as a "Pyramid Scheme" when in reality, is multi-level marketing), and the Direct Selling News ranked them #12 worldwide (Amway, Avon, Herbalife, Vorwerk, Mary Kay, Natura, Nu Skin, Tupperware, Belcorp, Oriflame, and Primerica were ahead of them form the 2013 list).

Ambit keeps hounding my husband to sell electricity stating he will become rich in a short period of time, should attend meetings in Newark, and that he will make so much money he will be able to pay off our mortgage in a short period of time. The person who is hounding my husband is someone he works (an Ambit sales rep) with who threatens not to help my husband at work unless he becomes an Ambit Sales person. This is a pyramid scam and Ambit is constantly calling here to say they have waived the $500.00 upfront initiatory fee just this week and he should run over to their Newark office and become a millionaire basically overnight, selling Ambit. Please tell me how we can get rid of Ambit scam sales artists, get them off our backs and stop harassing us to work for them. Aren't we protected against scoundrels like Ambit?

I have read some of the other complaints and I have the same problem! I never got a letter for the renewal for the year of 2014! I am so disgusted! As far as I am concerned they are a rip-off. I would NEVER recommend this company to anybody. They suck.

I also received a 500 bill from Ambit this month - compared to previous years of being in the high 100's/ low 200's around this time. They SAID they sent me an expiration letter stating that my account would default into a "variable rate plan". They also stated that this information was included in the "Welcome Letter". Funny thing is that I NEVER received either of those documents. I have filed a complaint with BBB and IL Commerce Commission as well. I too cancelled immediately. If I get enough people - I am considering filing a class action lawsuit - as I seem to not be the only one with this problem. If electric bills are going to double/triple - SEND the letters CERTIFIED or call them. They know exactly what they are doing and I will not stand for it.

I have been a customer of Ambit for 2 yrs, 2 different locations. I saved the first month or two about 18%, after that, about 7% not sure why....but still saved! I'm not saying EVERYTHING has been perfect, but when I've called, my problem was resolved... I won't change.

So, I as many others did not respond to the renewal letter, therefore putting me in a variable plan which is more than 2 times the amount of my supplier, Met-Ed. I called Ambit and cancelled, she said it takes 1-2 billing cycles. I called Met-Ed and they said as of December, the rule is within 3 business days. So, don't bother with Ambit, and just call your provider.

We signed up with Ambit through a friend. At first, things seemed good, got a couple of refund checks. Last winter when everyone was complaining about High Energy costs, ours were low. Then this fall, had an conservation with a friend and found out I was paying 3x the rate for Gas. And electric was about 40% more than if I had stayed with National Grid. Called Ambit and got the same old line of crap everyone got about not renewing and a letter sent on Sept. 12, 2013 that we never saw or remember. I said "Ok resign us up".

I looked at my gas bills and realized that they were charging me more than twice the rate what NICOR was charging. I tried to call them and they kept on telling me that my contract expired and they can keep on charging me whatever. I told them I want out now and they should provide me with a effective date and they said I could not get one...... It may take up to 4 billing cycles. I escalated it to the manager and the same thing happens. They are big cheats.

As an AMBIT customer myself, I have seen nothing but savings. I don't have to wait for history rate analysis at the end of the year because N.Grid & N.Fuel have it for you right on their websites showing you the savings. The Guaranteed Savings Plan, along with the RENEWAL policy is clearly explained in the "Customer Agreement", which every customer receives in a welcome letter.

I saved a few dollars with Ambit the first year. I wasn't aware I had to call every year and get their "saver rate", or forgot. I let it go for a couple years and then my electric company showed me I was paying $200 more per year over what their default provider would have charged. Ambit didn't care. Why should they? They count on people forgetting and I did. My fault, but it's a shame. There are companies whose business model is to legally scam people.

With the promise of lower electric costs we signed with Ambit to help a neighbor who was selling the program. Never checking the bills, I got a call from a friend a few days ago who was shocked at his Ambit bill, about double what National Grid would have charged! I checked ours for the last two months, $311 and $396, which National Grid would have charged $196 and $268. The supplier portions are not with Ambit, but fixed with National Grid, so the actual usage charge each month was $114 more than the $196 and $128 more than the $268. Criminal.

We have had electric service through Ambit for about 4 years. A friend signed us up for the "guaranteed savings plan" which was guaranteed to be lower than National Grid. Somehow this expired without our knowing, and we have been getting charged a variable rate for the past 3 months that has more than doubled our bill!!!! We have called the past 3 months, and were told we were back on the guaranteed savings rate. Nothing has changed, and we can't get any satisfaction from a company rep after we wait on the phone for 20-30 minutes to speak to someone. We have been deceived. This seems to be a scam. It has cost us an extra $1200 in 3 months. How stupid am I to wait this long believing it was resolved before switching suppliers?