Ambit Energy Reviews

Ambit energy and free gas in California. I receive a check each month regarding gas bills. I also have referred to many others who also get their gas for free by making referrals to others. They also have a travel rewards, free travel for paying my bill. I was never offered that from my other utility company. I love the savings and the company.

I've been a customer & consultant for Ambit for 1 1/2 years. It's the CUSTOMERS' RESPONSIBILITY to renew terms to receive lowest rate available. This could be done numerous times throughout the term period. Through their personal website. No hidden costs. No cancellation fees! I've referred numerous people and receive FREE energy on my supply side of my bill every month! Last month $190+ credit. Most reviews I've read here are due to the CUSTOMER not renewing their terms. That will happen with any 3rd party provider. Only difference here is Ambit allows you to do it through your OWN website with no early termination fees and no cancellation fees.

I have been a loyal Ambit Energy customer going on 3 years now. I am thrilled to say I'm paying the lowest rate available, earning travel rewards with every kilowatt burned. Last year alone, I received $1,200 in checks for earning free energy through their referral program. I couldn't be more happy! I love Ambit Energy!

I live in Southern California, where it is not deregulated as of yet. My parents however live in northern California and have been receiving free natural gas for the past 9 months simply because they shared the opportunity with a couple friends and family members who were interested in paying less for their energy bill. Best part is that it is free to switch! Definitely recommend switching to Ambit to anybody. If they don't like the savings/rewards or are unsatisfied for any reason then they can switch back to their incumbent provider without any cancellation fees.

I have been an Ambit Energy customer for around 6 years. I started saving money on the first bill! The savings got incredible once I benefited from the customer referral program that is a free benefit to all customers. Once I had referred 15 customers that also wanted to save (there is no time limit to accomplish this goal), I began to receive a credit on my bill equal to the average of my referred customers' usage. This happened in September of 2013. Since then my bills have ranged between $8-40. This is for a 2500 square foot home on the hot South Texas US/Mexico border. The customer service is amazing! I've been so satisfied and am happy to recommend Ambit Energy to anyone and everyone I know.

Ambit energy is everything but scam. I had Spark and never broke down my bill and scam me into spending more money. When I seen what Ambit offered I paid the termination fee and hasn't regrets it since. Ambit, annually saved me more money. Now I have free energy.

AMBIT is an outstanding company. They save us several hundred dollars a year on our gas bill alone. Their customer service agents are always friendly and willing to help. We will always use this company and can't wait until solar gets here. One day electric will deregulate and we will be saving even more.

I just referred a handful (15) customers to Ambit Energy's program and I qualified my personal residence for the free energy program!! Can't complain when I get my house heated for FREE.

Same as previous reviewers’, bills keep getting higher and higher. Finally figured that the Ambit is charging almost 3x Nicor's rate. Nicor advised that our bill for Jan. should have been $210 (saving their email) and Ambit charged us $536. I called and said the letter was sent, I didn't extent - I NEVER GOT THE LETTER. It's a scam. Tried to negotiate with them lowering the rate, giving me some credit, and they are unwilling to work with you. Finally told them, just cancel the service... they said it will take at least 2 billing cycles. Well, I called Nicor and they said their service will starts on the same day! No longer dealing with Ambit, but I am going to write to BBB asking for a refund in difference for that one month in the amount of over $300. I could go through all the bills since the spike in rate... but I'll be happy to get $300 back.

This may save one money over a years time as they guarantee the lowest rate plus 2% savings. BUT....... MOST people are clueless to know they have to renew their plan every year or else they will be spending more. The going therm rate is 0.40 right now. WE WERE PAYING 0.9289 so, each month was way over the going rate!!!! And our electric as well so over the last THREE YEARS, we potentially paid $3,000 MORE than we COULD have paid with another company. Extra melt ticked off as Ambit NEVER CALLED US to inform us of this high price, so.... they just sit back and collect on this Outrageous and no integrity!!! AND VERY POOR CUSTOMER SERVICE. They will do NOTHING in terms of any reimbursement nor do they care about the bad press they may get.

I do not recall receiving a letter telling me that we had to renew our agreement or our rates would go up, paying the month to month rate. As it turned out we paid over $700 more for gas and electric with Ambit than National Grid would have charged us. Shame on Ambit for setting people up to scam their friends! Nice people I know are selling this raw deal to people they know and love. Ambit takes advantage of people's trust and busy schedules and rips them off to the max. Stay away from this company!

I do not normally write these but my experience with this company has been awful. It is now 8 months since I cancelled and I am still trying to figure out my gas and electric bills. Awful, awful company. Trust me. Please, do not waste your time!!

We are patiently waiting to be switched back to PSE&G and kicking ourselves for not realizing that we fell for this scheme. Our story is the same as all of the other complaints. Service was fine for the first year and after that, we were grossly overcharged.

They offer great rates. Person who helped me enroll for this service always reminds me to renew my service before it expires. I was even contacted when they lowered their rates. I am extremely happy.

I noticed that my energy bill doubled last month ($600 - February 2015) so I checked the Ambit website and saw that my old plan expired and they placed me on their highest rate plan. I called to fix the issue and to update my account information since I was recently divorced. After waiting on hold for a long time I finally spoke to a rep who advised that my ex-wife would have to call them to cancel the plan. My ex-wife, fortunately was willing to cooperate but she had to wait on hold for an hour before speaking with someone only to be told that she would have to fill out a form that they would mail to her. Wishing to expedite the process she requested a form be faxed to her. After three business days it still has not been faxed. I'll never do business with them again.

My energy bill is currently .18 cents a kilowatt hr while National Grid is charging .07 cents. So I'm paying more than double using them. And I don't know how long this has been going on for. I only was made aware when I started switching to solar and compared energy bills of people who lived near me.

The facts/my opinion below: My bill was approx. $800.00 more than PSE&G would have been, for two months in a row. That's approx. $1,600.00!!!! They charged me OVER what PSE&G would have charged for only 2 months. When I called Ambit they said that it was because my rate was variable and that's the rate they now charged me and that they would not adjust anything. I was out of luck!!! Gas prices dropped this year but not at AMBIT!!! DO NOT USE THEM!!!

For the past two months ambit has over doubled my bill. My gas bill alone last month was over $600. When I called last month they told me that they sent me 3 letters stating that I needed to re enroll into a program to be at the lowest rate possible. I never received one of these letters and I know this for a fact because my husband used to be an ambit consultant and received monthly checks from ambit. When I re enrolled last month I was told it would go into effect 24-48 hours. Once again my bill is over double because it takes a few billing cycles is what I was told today and the last rep gave me false information. I wish there was a way to get my money back.

I was urged by a friend to use Ambit as my energy supplier, and so far, three years in, I am pretty happy. I started on a variable rate, but when I noticed the variable increasing I switched to a fixed for 12 months. Once the 12 months were up, Ambit emailed me in plenty of time to renew onto another 12 month product. I am not saving a ton of money, but I am saving about $20 a month on a $180 monthly bill. I have accumulated numerous travel points, and feel very good about the service I am being provided. If someone is not paying attention to their rate on anything that is variable, (credit card, car payment, etc...) it is not the fault of the company but the consumer.

I have experienced the same problem as everyone else. They get you hooked with the cheap rates and then after you think you have a good deal, raise them to almost 3 times the regular market rate without notifying you. I was so disgusted when this happened that I called to cancel. I didn't even ask why the rate jumped but I can tell you that after reading everyone else's experience, I didn't get a letter either. The rep asked me if I wanted to renew my contract and I said "Hell no...why would I want to do that!!!" Lesson Learned. If anyone approaches you to join Ambit, stay away and say NO!!!

This company's rebate programs are definitely a scam. Despite calling several times asking where my rebate was and being told to wait month after month, I finally cancelled today. Then, I was that the paperwork for my rebate was never processed and in order for me to collect, I would have to wait another 7 weeks. Keep in mind that my account was opened 9/13, renewed 9/14, and it’s 3/15... and my rebate was never processed??? Stay away from these people. When you do call customer service, minimum wait time is 20+ minutes. They always state that call volumes are high no matter what time of day you call. All reps who answer the phone are foreign, hard to understand, and are not nice....So, to recap, if you are being sold on the premise that you will save money on energy with these people, you will not.

I have had a great experience with Ambit Energy and so have my family and friends - all saving money. It seems all the complaints have been that people's rates went up when they didn't renew their guaranteed savings and they never received a notice. Not all "junk" mail is junk. All it takes to renew is 3 minutes by phone or email. Ambit has over 1 million satisfied customers - seems a shame that a small percentage that overlooked their renewal have blown this out of proportion. I say get Ambit's savings (and renew each year) and keep saving. Pretty simple.

Yes, we're talking of how you learn about the business and the value plan. Their person (consultant) wants to show you this company's outlook too. It's Ambit's and consultant's duty to provide exceptional experience for their customers. Customers that review the information and choose to be on a value plan are helping the consultant in forming their own business. Customers have a website to review, renew, and cancel this energy supplier. Not one person seem to mention that joining this energy supplier you have had registered and logged in your own customer site. Let alone review it from time to time and anytime.

I have been consistently receiving cheaper rates on electricity at our home over the incumbent. For the past two years I have gotten a free energy credits for my supply because I've referred company to 15 of my friends and family. This is a great company with wonderful customer service. Yes, during the polar vortex my rates went up significantly, however they were consistently lower than the incumbents and annually I saw a substantial savings. I don't know of another company that 100% guarantees savings annually.

They are the worst company to deal with. As with other consumers, they purportedly sent a letter of rate increases/contract expiration. I never received this paperwork. They said they sent it to all customers 2 YEARS AGO!!! The only reason any of this caught my attention was when I reviewed my December 2014 statement for payment in January that I flipped out at a bill for over $630 where my bills usually run well below half that amount for a typical winter month here in upstate New York.

This company will take advantage of you whenever they can. It is based on a bit of a Ponzi scheme as they give rebates to people who recommend other people and have a nesting system. In any event, when the contract ended and without warning they jacked the rate up to over 70% higher than PSEG charges. They did that without basis. I called customer service. They have no one who can help and only people who can repeat a script. When I asked for the basis for the arbitrary increase, they could send me nothing, there was no one who could talk to me to explain, and there was no web site that could confirm a rational basis. Clearly over 70% higher than they usually charge and that much more than the "monopoly" PSEG charges has no basis in the claim to be "going to market rate". This company will take advantage of and abuse customers whenever they can.

Tried Ambit Energy.....was overcharged. Got 1 bill from them. Cancelling tomorrow. $388.00 over what it should have been.

I switched companies on a Monday, by Friday my other company disconnected my service. Me thinking just a matter of moments I'll be switched and all. Nope, so I called and verified everything and they told me it would be expedite and within 24 hr. Good, I thought since I have a 4-month old, 3.7 and 9-year old home with me it'd be faster. Wrong again! So I was left without electric for 3 whole days. I called many times but was not informed they do not work weekends. I understand it's a retail. But when I called oncor the following Monday my order form was never processed through Until that morning. And they informed me if Ambit sent your form on Friday I would have had power soon after disconnection! I'm very upset knowing $400 worth of groceries spoiled due to this. My children stuck in the cold 3-4 days. All because someone failed to process my request for the switch!

I realized in Feb. 2015 that our electric bill had been going up by $100 and double what we normally pay in the winter months, and we will have to pay $509 for the next bill due March 20, 2015. I called Ambit Energy thinking there was an error in billing and they said they had sent a letter last spring stating we needed to notify them if we wanted to continue the guaranteed savings plan. This is a scam because we joined Ambit to save money and get the best deal. I told them I never got the letter and didn't know I had renew annually. I agree they should have sent a certified letter because we have never had to re-sign up with our local supplier. We have been paying double the rate of 16 cents per kwh. It took me a while to realize this because we have had an unusually cold winter this year but we do have a new heat pump that's only 1 1/2 years old. We were getting ready to call the furnace company. Initially, I told Ambit we would sign up for another year and they said if we cancel any time before the one year is up, we would have to pay the difference in savings. They were vague about when the new rate would take effect. Ambit Energy has been cancelled.

We have been with Ambit Energy as our provider for 18 months. We have not had a problem with renewal. We received emails and 2 reminder letters. We have been referring people to take advantage of the opportunity for free energy and the only problem we have ever faced is people ranting on this website.

I became an Ambit customer 3 years ago to help out a family member. I was told that I would have to renew the guaranteed savings plan after a year (it was also in the terms of service, I just checked). I received a letter from the company reminding me to renew. I made 1 simple phone call to renew the savings plan. My cousin asked that I take a look at this website and write my review. I am very happy with Ambit energy and saved more than the guarantee! The complaints I read seem to be from people who, received the letter and ignored it and were then placed on a higher variable plan. Who's responsible for that? And for those who say they didn't get a letter...? I've gotten one every year for 3 years. If you're considering this company as your supplier I say 'go for it' and be responsible enough to renew after 12 months!

I've been with Ambit for 2 years and have found the service to be excellent!!! I have the NJ Guaranteed Savings Plan. With this plan I'm guaranteed to be less than PSE&G over a 12 month span. Last fall PSE&G announced they were going to give their customers a 28 cent rate cut from November thru January. A day after the announcement, I was informed that Ambit would also drop their rate 28 cents. As promised my bills reflected a rate of .17 cents per therm... very cool!!!!

I signed up with Ambit Energy a few years ago and when I did I was never told that I had to renew the contract every year. My fault not reading the fine print. Well needless to say I realized I was getting ripped off when I had an electric bill two months in a row over 500 dollars. Who can justify that high of a cost for electric. My recommendation is to steer clear of this company because you will overpay for your home energy by thousands of dollars.

Our experience with Ambit was totally different. We had them for gas and they saved us a ton of money. Obviously people who think that things stay the same after a year have never had an experience with any company as even gas and electric prices change constantly. It is traditional that companies ask for a signed letter to make any notices of changes or staying the same. This is a pretty well known fact.

I signed up for guaranteed savings plan. They changed my plan without written notice. Now they charge me triple the amount I used to pay. Current gas rate for 1 therm is 35 cents and Ambit is charging me $1.06. Ambit energy states that a renewal letter was mailed to my address, but I didnt receive anything. Obviously they are counting on consumers not taking action with the letter sent (or not sent)! I have never heard of a contract renewing automatically with different terms and not the terms originally accepted! I checked all my bills for the past year and I calculated that they overcharged me by $500. That would be probably one word against the other, if not the fact that I am not the only unsatisfied customer of Ambit Company. Online forums are full of people who feel they were tricked.

I could not understand why my National Grid bill was so high...$800.00 for one month. I called and they told me that my carrier was Ambit. I had signed up in 2011. I had forgotten this since the bill shows no changes. They informed me that Ambit was charging me 14.1 per kilowatt while National Grid would have only charged me 6.7 per kilowatt, amounting in $307.00 more on my bill. I called Ambit about this and they told me that because I did not fill out a paper renewing me on the savings plan, that they automatically put me on to the variable rate plan. Now what person in their right mind would want to pay more when signing up for a plan that is supposed to save you money? I asked them if they could take off the charge and they said no. They could not renew me or cancel me without the renewal paper...does that make no sense to anyone but me??

Ambit is the worst electric company out there. I am looking into canceling my service with them, they will not work with you at all. They want you to pay 40% to make payment plan. Explain how am I suppose to make payment plan if I get paid once a month and they said they will work with you and they don't. I am not giving a rating because they’re the worst company and if you don't pay the day it's due they send out discount notice the day after you sit on the phone forever for you to be able to get a customer service representative.

Ambit Energy has been charging me rates that are in excess of 3 times what my local utilities variable rates are. How can a company in good faith advertise energy savings and charge 3 plus times the utilities company's rates? They told me I got a letter to sign up for the guaranteed rates and since I did not respond, they nicely signed me up for their variable rates. A letter that I never saw. There were no follow up phone calls to see why I did not respond, just put me in the position so they could charge me whatever they wanted.

Only POSITIVE results have came from my connections with Ambit Energy!! I truly believe that learning all of the information concerning my electric bill and how it could become a positive experience in my life, by far has Ambit been the COMPLETE reason for savings, respectfulness, and genuine honesty! Ambit is absolutely fantastic and I love it!! I not only SAVE MONEY with Ambit Energy, but I also get rewarded for paying my bill on time, which no other company does, and I even earn free energy by helping others choose the same company to do business with as me!! No other company can even compare to the positiveness and wonderfulness that Ambit generates!

I have had a guaranteed savings plan for almost a year. I look at my bill every month to make sure it is cheaper, which it is. I have switched before and been duped. When I was switch through a friend it was told to me that I can login to my Account at any time and change what my plan is. I was also informed to renewal yearly or for whatever term I select to keep from going to a default rate. From everything I have read, it seems that your friend did not inform you correctly or you didn't read your paperwork about renewing. I know it is not the cheapest supplier in the market but is cheaper than my utility provider PPl. I would not blame Ambit if I do not renew or manage my account at least once every few months. We do it with all our other accounts monthly, at least I do.

I have been an Ambit customer for 7 years now. Never had a problem. Was paying nearly $1,000.00 on my utilities before Ambit now I have both FREE because I told my friends and they too switched to Ambit Energy. My friends trusted that I was not leading them in the wrong direction and every year they thank me for showing them how to save money on their bills.

Was on Ambit's term plan. Apparently they eliminated it in March 2014. Instead of automatically placing me into their new replacement plan (the PA Guaranteed Savings Plan) as one would expect, they placed me into an "alternate" plan with rates that were 80% higher than the normal utility (PECO). They say they did this because they sent me paperwork where I had to ELECT to be in the cheaper replacement plan that I didn't return. #1, I never received any such paperwork. #2, why would I have to elect to be placed into the replacement plan when THEY are the ones who terminated their prior plan? #3, how is it possibly reasonable or legal that their "default" plan for not electing the replacement plan would be a plan with 80% higher rates?

Have been an Ambit consumer for several years. My fault for not checking their rates and always wondering why my gas and electric bills were thru the roof. When I finally did a cost comparison with Con Ed, discovered that last year Ambit overcharged me over $1800 for the electric portion of my bill. So angry. When I called Ambit to discontinue my affiliation with them they told me it will take two months and that I was notified by mail that I would be paying a variable rate. It's amazing that no one ever received this letter from them and that they are getting away with this. Someone needs to start a class action suit against them.

I have used Ambit for over 2 years and I have a consistent budget plan bill for 3 years. I never noticed any significant change once I used Ambit. Since everything was so consistent I set up auto bill pay - which makes me nervous and I quit paying attention to the amount going out. I got a "nasty note" from National Grid about my budget amount going up, over $100.

I had Ambit Northeast LLC as electricity supplier for a few years. Currently, they stopped offering fixed 12-month plans, so I switched to a different supplier. Apparently, after receiving the cancellation notification, Ambit spiked my rate to over twice as much per kWh for the last month I was with them. In other words, my price for electricity more than doubled overnight. They claim I was not enrolled into any plan with them anymore so my account was on month-to-month variable rate, which apparently they were free to set at any number (market value they call it). The rate is not a published rate anywhere. I find it very nasty, and for that reason alone I would not ever use them as supplier again. They evidently have no customer appreciation.

I have been doing bill comparisons for the last year. I live in a townhouse. My bill vs. my neighbors, apples to apples. Ambit vs. Nyseg: approximate yearly savings of about 14% with Ambit. With Ambit you don't pay the highlighted charges on the Nyseg bill and Ambit has had a cheaper rate every month. They guarantee 2% annual savings, but it's clearly much more. I will post the most recent bill comparison and the monthly rate comparison. As long as you renew your guaranteed savings plan every year, you should be very happy with Ambit!! Unfortunately, some consultants don't take the time to educate their customers on the renewal. They're usually the ones who quit after a month. If anyone wants the rest of the year bill comparisons, I would be happy to email them to you!!

I have been an Ambit customer since January of 2013. Here in California, there is only an option for natural gas. At first, I was saving 14 percent on my natural gas bill. Recently, I am still saving over 2 percent. Ambit says they'll never charge their customers additional fees, and I believe that because I have been a customer for over two years without being charged a penny over what I should already be charged from my local service provider. I don't know what the cases are over in the east coast, but I decided to see what the common denominator of this webpage is that represents such horrible service from Ambit. I noticed how many advertisements link to websites of energy providers, who obviously endorse this page. I'm not a rocket scientist, but do with that what you will.

I signed on for Ambit Energy at my business and my home because my son was "selling" the energy and told me what a great deal it was. For the first 18 months it was OK but then my bills started going up and this month I was charged 3X what I usually pay for electric at my business. I called Ambit and was told the same story as I have read above - that they sent a letter to renew the plan. I never received a letter or any other correspondence the whole time I have been with them. I should never have fallen for a company that uses a "get rich quick" scheme to sell its product. If there is a lawsuit happening, count me in.

Until I experience differently I would highly recommend Ambit.

The only reason they get 1 star is because I couldn't give zero stars! The same thing that happened to many of the others here happened to me. My Guaranteed Savings Plan expired in July 2014. They CLAIM they mailed me a notice but I never saw it. They directed me to my Ambit account online (which I never go to because I always use my distributor's account) where there was a message notifying me of the expiration. After the expiration date they started charging me over $1.00 a therm which is more than 2X the current market rate.

Ambit has changed our rate without consulting us.

I personally have ambit energy for my house. I love their savings plan the rates and customer service. They are awesome. They guaranteed me 2% savings average for a year. Savings in the past has been 10 to 12% plus I get travel points that I can use anytime. Central Hudson never gave me anything but a high energy bill for 17 years. I am so glad I switched to Ambit.

My November and December utility bills were higher than normal but didn't think too much of it. Today I opened my most recent bill and it's more than double! The gas supply charge from Ambit was 0.9281826 per therm....almost 3x national grid!! I went online to research and saw all these complaints. I need to switch asap, this seems very shady. I called but they're experiencing a high call volume. I left my number but already know based on these reviews what I'm going to hear. I don't remember receiving a letter either...if I did I probably thought it was junk mail.

Whether someone tries to con you into convincing your friends and relatives to switch to Ambit OR tries to con you into savings on gas and electric... you will be sorry if you switch. This is FACT. ESCO's are non-regulated. Meaning they give you this great rate for x amount of months, then without notice, switch you to a DISGUSTINGLY HIGH non regulated rate where you will lose all the money you have saved and more. Don't do it. Stick with NYSEG, CON-ED, etc. They will always give you the lowest rate possible. THEY ARE REGULATED so you do not have to monitor them every month to see if you were suddenly switched to a non regulated scam per KWH rate like AMBIT.

I learned that Connecticut Light & Power was substantially increasing rates in January 2015. I heard of Ambit Energy from a friend and proceeded to switch over. I have a 12 month fixed rate which is more than 2 cents cheaper per kWh than CL&P's new rate. After talking with Ambit customer service at first, they seem to really have their stuff together and were very helpful. The transition was seamless and I look forward to saving $20 a month with Ambit! Not to mention they have travel rewards and the ability to actually earn free energy through their referral system!

I have been a customer of Ambit Energy for 4 years. When I originally signed up for the guaranteed savings I was told about the renewal and received notice from Ambit at the end of the year. Fortunately I acted on it and didn't throw it away as I know many Ambit Customers did. Therefore I enjoyed a savings on my gas and electric, greater than the guarantee that Ambit provided me in writing. I have read many of the negative comments on the internet and they all seen to have the same thread--they didn't know or take the time to renew as required. My question is, "Why would you sign up for Ambit, know you had to renew (you are given a copy of the guarantee), not do it, and then blame Ambit?"

I was invited to one of their regional 'recruitment' meetings by an acquaintance and was actually shocked that the majority of people seemed to be swallowing their pitch full line and sinker. Their model essentially relies upon a pyramid in which the more people you pull in to join (like a cult) the more money you make. I have no doubt that the originators of the scheme have made some very good money by perpetuating a fraudulent business model. Sorry folks, nothing in life is free. It just doesn't work like that. I actually felt offended that my friend/acquaintance tried to recruit me.

I have been an Ambit customer for 2-1/2 years. I have never had any problems with the service or the pricing. I have renewed my service as per the informative letter sent by Ambit. The instructions are clear and easy to follow. We have the guaranteed rate. One month Ambit was higher than the incumbent and they sent us a check for the difference plus 1%. Great company with superb customer service!

Please READ link and please file a complaint!!! ** . My complaint is the same as everyone else. All of a sudden my bill started getting higher and I thought my family was just using more gas/electric with all the electronics, TVs, etc. Until my bill went SKYHIGH and I finally checked into it. AMBIT was charging DOUBLE the price of PSEG. Even with gas prices at their lowest. My sister found this article written last June. Although AMBIT is not named, it sounds just like what they are doing. Please READ the link above and please file a complaint!!!

I have been an Ambit customer for 6 years now and I have no complaints! I am VERY satisfied with them. I do have friends and family members who are also customers. Every year at my anniversary date, Ambit sends me a letter as well as an email telling me to "renew" my account to "guaranteed savings" if not the account will go to variable. I diligently respond but family members ditch the mail as "junk mail" and were reverted to "variable".

Do NOT sign up for them. This company should be closed down for fraud. Everyone is being told they should have gotten letters but NO ONE got a letter?? Really? A few people not getting a letter are one thing - everyone not getting one is a bit crazy. I've been overpaying by hundreds of dollars this whole time and Ambit could care less. Shameless company to take advantage of people like that. Why is there no class action suit against this company?

We had a contract with them and when the contract expired, instead of keeping the terms the same (in the rate plan package) - they ask for your signature via letter to continue with the current plan. However, they do not require your signature to switch you to the variable rate plan... Obviously they are counting on consumers not taking action with the letter sent! I never realized how important that letter was.... and then they switched us to some plan (charging a lot more money that we never agreed to!) Very unethical, and sneaky.

My experience has been great with Ambit Energy. CL&P took an increase. Ambit managed to stay 20% less. I am enjoying saving friends and family money. I have qualified for free energy by acquiring 15 customers. Ambit is also offering free initiation to become a consultant. I have hired 2 people in the last week and am starting to see results with building my business.

I really don't see what the fuss is about. I have been an Ambit customer for three years and have never had an issue with them. I currently pay around $75 a month for my power. Of course, it is just my wife and I living in a one bedroom apartment, but things couldn't be better. When I have called to report an outage or other issue, I have received excellent customer service. I have gotten a free month of power due to being a customer for a year and also received my initial deposit back which paid for almost two months of electricity. I have nearly 36,000 points too. I admit, that when I first had them, my bill was quite high, in the $200 range, but once we had our guests move out it steadily went down. I live in the downtown Houston area just fyi. Happy with Ambit.

I can't believe these bad reviews I'm reading (although why would someone go on Consumer Affairs to write a GOOD review). But I've had Ambit for a while now, as well as my girlfriend's entire extended family for 3 years. Everyone has been paying much less, especially her father who lives in a larger house with many kids coming all the time. People don't understand that you need to renew your term or you will go into a variable rate (It is in the contract that you signed and is in every contract of every other power company -- not just Ambit). So if your "friend" didn't tell you about this or didn't renew for you -- I hate to tell you -- it's them that let you down, not Ambit. I'll stick with my free electricity I get from them...thanks. I'd never leave them for the crooks at CL&P.

Ambit charges double or more for their energy... following fair cost for short term, without notice changed plan to charge double market rate for my energy. Absolute scam and rip off. Don't use.

I couldn't figure it out why my electric bill was over 18 cents per Kwh. Where before it was around 5 to 7 cents. I looked all over ambit's website and finally found what is called "Ambit Northeast, LLC New York Service Area Residential Disclosure Statement.” So this statement says for January 13, 2015 "New York 2% Guaranteed Savings Plan-electric (Zone F) 7.2880 Cents per kWH.” Gee and I'm paying over 18 cents. What's up with this.

I have been a customer with Ambit for over 1 year. I have been very happy with my service and the price. As compared to others that I have spoke with, who are still with PPL, my price per kwt has always been less. I have had so many other companies try to switch me to their service, but the professionalism of Ambit and the representative who signed me up, gives me the confidence to stay with Ambit. Also a few months before my 12 months were about to expire, I received several letters, phone calls and even an email from my rep notifying me that it was time to renew for another 12 months. I was given the option to renew online or call Ambit. I chose to renew online and it took less than 2 minutes. Great service and very user friendly.

At first I was skeptical. I Googled "Ambit" and there was a lot of conflicting information. I did find out that they had an A+ rating from the Better Business Bureau (the highest rating), they have been in business for 8 years now, JD Power and Associates ranked them #1 in customer satisfaction for New York in 2013, and that they were a direct selling/direct sales company (similar to Tupperware, Advocare, Avon, Arbonne, Thirty-One, Isagenix, etc.- which is why some refer to it as a "Pyramid Scheme" when in reality, is multi-level marketing), and the Direct Selling News ranked them #12 worldwide (Amway, Avon, Herbalife, Vorwerk, Mary Kay, Natura, Nu Skin, Tupperware, Belcorp, Oriflame, and Primerica were ahead of them form the 2013 list).

Ambit keeps hounding my husband to sell electricity stating he will become rich in a short period of time, should attend meetings in Newark, and that he will make so much money he will be able to pay off our mortgage in a short period of time. The person who is hounding my husband is someone he works (an Ambit sales rep) with who threatens not to help my husband at work unless he becomes an Ambit Sales person. This is a pyramid scam and Ambit is constantly calling here to say they have waived the $500.00 upfront initiatory fee just this week and he should run over to their Newark office and become a millionaire basically overnight, selling Ambit. Please tell me how we can get rid of Ambit scam sales artists, get them off our backs and stop harassing us to work for them. Aren't we protected against scoundrels like Ambit?

I have read some of the other complaints and I have the same problem! I never got a letter for the renewal for the year of 2014! I am so disgusted! As far as I am concerned they are a rip-off. I would NEVER recommend this company to anybody. They suck.

I also received a 500 bill from Ambit this month - compared to previous years of being in the high 100's/ low 200's around this time. They SAID they sent me an expiration letter stating that my account would default into a "variable rate plan". They also stated that this information was included in the "Welcome Letter". Funny thing is that I NEVER received either of those documents. I have filed a complaint with BBB and IL Commerce Commission as well. I too cancelled immediately. If I get enough people - I am considering filing a class action lawsuit - as I seem to not be the only one with this problem. If electric bills are going to double/triple - SEND the letters CERTIFIED or call them. They know exactly what they are doing and I will not stand for it.

I have been a customer of Ambit for 2 yrs, 2 different locations. I saved the first month or two about 18%, after that, about 7% not sure why....but still saved! I'm not saying EVERYTHING has been perfect, but when I've called, my problem was resolved... I won't change.

So, I as many others did not respond to the renewal letter, therefore putting me in a variable plan which is more than 2 times the amount of my supplier, Met-Ed. I called Ambit and cancelled, she said it takes 1-2 billing cycles. I called Met-Ed and they said as of December, the rule is within 3 business days. So, don't bother with Ambit, and just call your provider.

We signed up with Ambit through a friend. At first, things seemed good, got a couple of refund checks. Last winter when everyone was complaining about High Energy costs, ours were low. Then this fall, had an conservation with a friend and found out I was paying 3x the rate for Gas. And electric was about 40% more than if I had stayed with National Grid. Called Ambit and got the same old line of crap everyone got about not renewing and a letter sent on Sept. 12, 2013 that we never saw or remember. I said "Ok resign us up".

I looked at my gas bills and realized that they were charging me more than twice the rate what NICOR was charging. I tried to call them and they kept on telling me that my contract expired and they can keep on charging me whatever. I told them I want out now and they should provide me with a effective date and they said I could not get one...... It may take up to 4 billing cycles. I escalated it to the manager and the same thing happens. They are big cheats.

As an AMBIT customer myself, I have seen nothing but savings. I don't have to wait for history rate analysis at the end of the year because N.Grid & N.Fuel have it for you right on their websites showing you the savings. The Guaranteed Savings Plan, along with the RENEWAL policy is clearly explained in the "Customer Agreement", which every customer receives in a welcome letter.

I saved a few dollars with Ambit the first year. I wasn't aware I had to call every year and get their "saver rate", or forgot. I let it go for a couple years and then my electric company showed me I was paying $200 more per year over what their default provider would have charged. Ambit didn't care. Why should they? They count on people forgetting and I did. My fault, but it's a shame. There are companies whose business model is to legally scam people.

With the promise of lower electric costs we signed with Ambit to help a neighbor who was selling the program. Never checking the bills, I got a call from a friend a few days ago who was shocked at his Ambit bill, about double what National Grid would have charged! I checked ours for the last two months, $311 and $396, which National Grid would have charged $196 and $268. The supplier portions are not with Ambit, but fixed with National Grid, so the actual usage charge each month was $114 more than the $196 and $128 more than the $268. Criminal.

We have had electric service through Ambit for about 4 years. A friend signed us up for the "guaranteed savings plan" which was guaranteed to be lower than National Grid. Somehow this expired without our knowing, and we have been getting charged a variable rate for the past 3 months that has more than doubled our bill!!!! We have called the past 3 months, and were told we were back on the guaranteed savings rate. Nothing has changed, and we can't get any satisfaction from a company rep after we wait on the phone for 20-30 minutes to speak to someone. We have been deceived. This seems to be a scam. It has cost us an extra $1200 in 3 months. How stupid am I to wait this long believing it was resolved before switching suppliers?

After reading the reviews, the same events with Ambit have happened to me. We have watched our bill go higher and higher every month. We have finally figured out that AMBIT was charging us MORE THAN DOUBLE the norm for gas and electric! It is disgusting! They told us the same thing. They automatically put us on a variable rate and would not change it. Then to cancel, it would take up to 2 billing cycles at that outrageous rate. I can't believe they can get away with this!!! We have put a call into our Public Consumer Service, hoping they will help. I also wrote a letter to the editor of our local newspaper.

Same as most reviews I have read- signed up by a friend. First year bills were okay. Beginning of 2014, I noticed bills becoming high. In November complained to consultant who called Ambit and told that letter was sent advising me that my year on fixed rate was over and I should sign up for guarantee. I never received such a letter. Called to cancel in December and told that I would be cancelled after two billing cycles. The stories all are too similar for this not to be a scam.

Signed up through a friend fixed rate. Suddenly the bill went off the wall because I was moved to a much higher rate. No warning, no notice. I lost all the savings and then some. Don't sign up with them. They make money on the bait and switch plan.

Like every other individual said here, it’s true.. I signed up due to a friend who approached me regarding Ambit telling about the savings and it would help him. I signed up in 01/2012. Then come Jan 2013 they switched me to regular plan which is DOUBLE the rate and I just found out that I had been paying that for 2 years!! So no amount of savings is going to offset that rates they charged me. This is FRAUD by ambit energy I feel. The best way to teach them is everyone should cancel their accounts and stick to the original provider. (My case ComED and Nicor Gas). Hope more people see and realize it and save their hard earned money!!

A friend also referred me to Ambit with the 1% below market guarantee. That lasted for a year, least I think it did. By chance I was talking with another friend who said he also had Ambit. He told me he called them to check on the going gas rate and found it was 2 1/2 times what our local distributor was charging. They gave him the option to get back into the savings plan and pay the lower rate after telling him the story of the renewal letter, he ended up staying with them. I called the same day and told them to switch me back to my local supplier and informed them I was not happy with how they changed my rate. One month later I received a new bill with the old rate. Called Ambit back and got the run around regarding my case # not be found. After they located the case # they simply said it would take another 1-2 billing cycles to change over. I'm going to try what previous post said about cancelling service and starting a new account. Never again!

This January, I was hit with a $500 utility bill. Last winter was in the high $100's to mid $200's. AMBIT claims that they sent me a letter stating to renew my contract, I had to mail it back in and since I did not send that back I was put on a Variable Rate plan. I DID NOT receive any letter from AMBIT. I'm an insurance agent and have had other customers tell me the same thing that they never received a letter and were also put on a high Variable Rate plan. The woman was not helpful on the phone, she did not provide any solutions besides to renew another contract with them, which there's no chance I would after this issue, and I still had to pay this current amount of $500. "We have your correct address and no returned mail so you must have received it". After she said this several times I told her to cancel everything immediately and I do not want to ever be associated with this company again.

From July thru December 2014, I paid over $700 more than I would have paid to the local electric company. Stay with your current electric company.

Caution to anyone that uses this company as an alternative energy supplier instead of National Grid or another utility company. At some point in time (after being a customer for awhile) they send you one savings renewal letter. If you do not call or log in to renew the savings plan, they switch your energy rates to a "default or variable" rate. There is nothing variable about it, as it is consistently much higher than what you would have paid National Grid. There is an ESCO cost comparison tab on National Grid's website that clearly shows the startling difference between the two sets of rates. Google the subject Ambit Energy complaints and Consumer Affairs shows 159 complaints from some very unhappy campers--now including myself!

I met a person at a business networking group near my home in Burlington, CT. This person was a consultant for Ambit Energy, which is an alternative energy supply company out of Texas. Here in Connecticut the electric supply has become deregulated so consumers can choose a different company other than CL & P. I signed up for Ambit and decided to become a consultant. I switched my home and business (I own a swimming pool company) over to Ambit. I also paid the over $400 fee to become a consultant.

Ambit promises to save you money, but you will never see the savings unless you harass them after a year of service, and demand you see a cost analysis of what you saved as opposed to what your local gas supplier charges. After many hours on the phone and waiting 6 months for my analysis, they refunded me $7 for my 1st year savings plus the $30 overcharge, as my utility company was cheaper. If I hadn't harassed them, I would never have seen a penny back.

The first review I just read written by Scott from Baltimore, MD is my exact story. I signed up with a "friend" who said I would save money and receive a check at the end of the year for all my "savings." Turns out the check you receive is the difference between what you would be paying your regular electric company and what Ambit charged you. Yes, they are returning your money to you. I also later found out that my "friend" does not get an electric bill because she has signed up enough customers and additional rep. This is a pyramid company so anyone you sign up as a representative, you get a portion of whatever they take in. Also, I never received a renewal letter, then was switched into a different category at a high rate. Not until I called to discontinue their service did I find this out. I called Con Edison to complain about the rate and they told me I was paying Ambit a high rate than I would be paying Con Edison. The whole thing is a scam. Better Business Bureau has them on record with several complaints. I really don't know how they are getting away with it. Clever attorneys are on their payroll, no doubt.

I signed up with Ambit innocently. I started realizing that I'm paying way too much. Today I called up Con Edison and said I'm paying 16.50 cents per kWh, they informed me that their rate is 8.4 cents per kWh!! Such rip-offs to just charge double the amount! They need a lawsuit brought against them.

I had a friend approach me to sign up with Ambit to save money on my electric bill. Since he was a friend, I did. He made all of the assurances that I would see substantial savings on my monthly bills. I signed in June of 2013. I have an automatic payment plan whereby my bank debits my checking account every month. Since I was dealing with a "friend", I ASSUMED that everything would be fine. However, in October of this year, I received my second $400+ debit to cover my payment. When I inquired as to why it was so high, I was advised that because I failed to sign a "renewal" letter in May of this year, that my account was moved to the "default" rate.

In September 2014 I realized that my electric bill was far more than what I thought I should be paying (based on actual usage). I call Ambit to discuss this issue. They told me that I was on the budget plan and that I was being charge according to budget and not usage. I immediately asked to be charged based on usage. Also, I discovered that I had over $500 in billing credit. It is now December and Ambit has not made the changes requested. I have called them numerous times regarding this matter and I'm told that the change is in process and that it would take at least 3 billing cycles. To this date it has not been changed.

We signed up for Ambit Energy through a friend over 2 years ago. My friend became a consultant for Ambit and sold me on the 'guaranteed savings' that I would see on my utility bills. After year 2, I was baffled at how high our utility bills were and the winter season wasn't even upon us. We compared our utility bills to others and it clearly showed we were paying 3x more per kwh for our electricity than anyone else. We called Ambit immediately and their response was, "We sent you a renewal packet at the beginning of the year for you to sign up again for the 'Guaranteed Savings Plan' and you never responded." WHAT?! So our plan was promotional? We had to renew? Where was that ever stated? Who wouldn't want a guaranteed savings plan? That was why we signed up for Ambit - for guaranteed savings. I don't remember there being an expiration date. So we immediately cancelled Ambit and went back to our local supplier. There are no renewals or promotional periods to deal with and our rates will most likely be cheaper than Ambit's anyways. We paid thousands more than we should have on our utility bills in 2014. Ambit is a scam!!

This company is a rip off. When I started with them, they promised me the lowest gas and electric rate available. They also promised that the rate would be fixed. Since then, I have ALWAYS been charged a rate that is above and beyond what National Grid gives. My bill just came again and electricity is 20% more than National Grid and the gas is 3 TIMES (!!!) the National Grid rate. Stay away, it is a pyramid scheme and a rip off. Of course I have switched, never again. Oh and by the way, I never received the weekend vacation they promised, despite sending $50 to some suspicious address in Florida. Never heard from them again regarding that. Stay away. Stick to legitimate companies like National Grid.

My electric bills have skyrocketed this year. When I contacted Ambit, I was told they had sent a renew notice for their guarantee savings plan. They said it was sent last year. I don't recall seeing the notice. I would estimate I overpaid, thanks to Ambit, many hundreds if not thousands of dollars this year over the going rate because they, as far as I can tell, didn't properly notify me of the changes they were making to my account, in direct violation of New York consumer laws. You would think they have some ethics, but apparently not. I expect they will soon be bankrupt and suing them won't be an option. Horrible customer service. Horrible.

After my bills kept going up, I went on average billing. I don't use a lot of electricity and after reading some of these other comments, I wouldn't be surprised if I wasn't being overcharged as well. I live alone and work full time and am gone most of the time. After finally switching to a lower rate with a different company I receive a huge bill with the disconnect fee and the remainder of the average billing balance. All well and good. I sent in the fee and the bill and was going to wait 10 days to send in the average billing balance. Wow. What a curt letter I received in the mail. If I ever switch again, it won't be to Ambit. My money is way too important to them.

Like everyone else, I didn't renew the yearly natural gas contract and figured out a year and half later that they were charging me more than double the market gas rates. I asked for a refund but was quickly refused. I tried to cancel and got the runaround that it would take up to 2 billing cycles to cancel. At this point I was livid that I had to continue with this POS of a company.

I had the misfortune of switching energy suppliers in January, 2014 to Ambit Energy. They immediately increased my budget payment to over 150% of what it was previously. When I called in March, they acknowledged that I have overpaid by over $350.00. I requested a refund, and was told I would, instead, receive a credit each month. Those credits never came despite repeated complaints/phone calls. I was then told I would receive my refund by check. The check never came. Upon calling again, they said they sent the check to Pepco, which Pepco promptly lost. Why are they sending my money to Pepco, when it is owed to me? This has scam written all over it.

Made a payment arrangement with customer service, still had to pay 60 percent (what's the point of payment arrangement!). Went to HEB to pay on Friday and because customer service didn't tell me to go to Ace, power was cut off Monday although Ambit got their payment still turned power off!! Was told to pretty much deal with it. I will be looking for new energy company

I have been an Ambit customer for over five years. Never really noticed an issue until May of this year when all my rates doubled for every month. Of particular interest was a $400.00 bill for Electricity in Aug. Funny thing is we were out of town the entire month with no AC or anything turned on. I started checking and comparing the last five years. I realized that the last six months my bill has doubled. I had enough today and finally got through to someone to disconnect. They inquired as to whether I wanted to get on the "guaranteed rate" - didn't know anything about that and apparently have been paying a market rate. Lived in the same house. Never got a piece of mail from them except one refund check a few years back for a couple dollars.

They were caught trespassing on private property and posting solicitation on our property and we are a privately-owned community with signs posted all over that state "no solicitation" and "private property." Mailed them letters warning them charges could be filed if they do it again.

I was collecting signatures for a petition outside of Trader Joe's. I asked a couple if they wanted to sign. They could not because they didn't live in Stockton. They were very pleasant and they invited me to a meeting to learn how I could save money and earn money. I went. The meeting was very convincing and I believed that this could be an answer to my financial difficulties of the last 6 years. After the meeting I signed up. I lost 500 dollars trying to sign friends and family up who had already heard about Ambit and not liked what they heard. I tried hard and called everyone I knew and could think of. I even invited friends over to my home one evening. Only one came and she when she asked her brother he was not interested.

I've been with Ambit energy for 2 years. Only late on payment twice and the first time I paid before shut off due date. Remind you I just lost my job and asked for an extension this month and I was told no. I don't think that's right. Needless to say Ambit energy will not get a dime from me.

I was told that they would return any money that was over the price that National Grid charges plus 1%. Well we got neither and were told we were not entitled to the amount back. We pay our bills on time and are never late, so really no excuse. We were scammed by this ** company. We switched back and have blocked any other alternate suppliers from getting anywhere near our account! We have paid at least the equal amount of two bills extra this year, and got told by the sales person in our area to be patient. The check for the extra is on its way. Well, it never came!

When I first signed up with Ambit, there were all these flyers that came out and commercials saying how much money you will save if you switch to another company for your electric. My husband and I fell for it and now find out it's a total scam. I never look at all of the charges on my electric bill, I just pay the bill. But noticed my bill was getting higher and higher. I reviewed all of my bills for the past year and figured out that I over paid by $791.43 for the year. When I call Ambit, I get the same excuse that I read on here that everyone else got. That I should have gotten on their guaranteed plan. Of course they don't tell you this, this just start charging you DOUBLE of what my electric company would have charged me. BEWARE and stay far far away from them.

I have been an Ambit Energy electric customer for 2 years and have NEVER had a problem with them. When I first signed up I was in a fixed rate plan. Every month, my Ambit rate was lower than the incumbent's rate (PPL). When it was time to renew, I received 4-5 letters over a few months prior to my renewal date to remind me to renew. Each letter specified that if I did not contact them, the account would be "defaulted" to the variable rate. It also stated in the letter that it may take 1-2 billing cycles for the renewal to take effect. When I did renew, I signed up for the guaranteed savings plan. I can say with 100% certainty that since being on this plan, my Ambit rate had NEVER been higher than the incumbent's.

I called customer service because I was wondering why my rate wasn't what I was quoted on renewal and they stated that I didn't renew and I asked to speak to a supervisor and she said the same thing. They are lying because I know for a fact that I renewed because I knew I was still going to be in my apartment and they said, "Well there is nothing we can do." They have the worst customer service and they continue to lie and raise our rates without our knowledge! I will make sure I tell everyone about Ambit!

I received a $384 bill, current month's bill, plus average billing overage, all due once, with no prior notification. I called the customer care center & held for over 30 minutes waiting on someone to answer. After finally getting to talk with a live person, I made payment arrangements to pay $100 on 10-22 which I did & it shows online as being paid on 10-22. Next agreement was to pay balance of $284.12 in two weeks, or 11-4.

I have been an Ambit customer for over three years. I get my PPL bill on-line and as it is very small I have not checked it for a few months. Well I checked yesterday and found that their rate was almost DOUBLE of what PPL's price. $.1599/kWh vs $.08956/kWh. This is unconscionable, outrageous and a rip off.

Once again like everyone else we were scammed by them as well. It all started out with them charging us an insane amount more because we did not "renew" our contract. Yet we received nothing in the mail or by email even explaining it was time for renewal. I don't see how it is even legal for a company to do that. Second problem came when we were moving apartments because I am nine months pregnant and needed a bigger place. We called to transfer our service and they said we couldn't until we paid our current bill and another deposit because they CANCELLED our service without our consent. How in the world can you just cancel someone's contract with you after no letter, call, email, or any notification whatsoever?!

As with other similar complaints I have seen on this site, I signed up for Ambit back in the Fall of 2012. The initial rates were very good and I did see some savings from my past local utility bills. However, a few months ago I felt that my monthly bills were getting higher for no particular reason, especially with oil prices going down. I put together a spreadsheet comparing my Ambit supply bills with what my local utility would have charged me for the same period (they publish their rates on their website so consumers can compare).

My husband signed on with ambit in 2012 through a friend of his he worked with. One year later, my husband was killed in a tragic car accident. He took care of 100% of the bills. Apparently, around the same time as the accident, Ambit sent a letter to our home to sign on to renew to continue to receive a 2% yearly savings. I never got a letter, so I never responded. I was completely devastated and overwhelmed and just trying to keep up. After receiving my National Grid bill, last month, I phoned them and asked why my bill was so high.

I reviewed my bill recently and noticed that the charges seem high. After checking a few sources, I realized that I was being charged nearly 3X what my local utility would have charged for the service. I called and spoke to a CSR at Ambit who told me that they sent me a letter that unless I renewed the guaranteed rate that I thought I was getting, the price goes to a "market rate". Unfortunately, I did not read the letter and did not question the charges, so I have paid a dear price for my failure. They would not refund any of the onerous charges, but would be glad to sign me up for the guaranteed program again. No thanks. Also, the person who I signed up with I have not heard a peep from for over 3 years. Thanks for nothing. Lesson - if you are an ambit customer - make sure you are reading their letters. As for their salesperson - worthless.

I signed up with Ambit as a seller. They gave me a great story how we will be supported to succeed. I received no support at all, was able to sign on some customers but not enough to get any payment from them. They were charging me $26.00 per month for a web site. After the first 6 months I saw no support and realized it was a waste of money and time. I contacted them by letter and cancelled my involvement with them. Last month I tried to pay my car insurance only to find out there was not enough money. I went to my bank and found out that Ambit has been taking $26.00 out of my checking account for two years after I cancelled.

As I reviewed my Ambit Account it seemed a bit high... So I called and spoke to Gabby. Gabby told me I did not renew to get my savings... I didn't have to renew to pay my bill... only if I wanted my savings. I guess some folks don't want to save so they sign up to pay Ambit extra money. I asked to speak to Gabby's "boss" Natalie, who repeated the same story. Gabby sent me to Makeba. Makeba told me under no condition would any credits be made. They had sent me 2 letters I didn't receive. They had no proof they sent them. But they said they were sent... I'm now waiting for Kelly to call me back. It seems that Ambit is a con operation. Like all con's they look great at the start but sooner or later the scum comes to the top.

I was also scammed by Ambit just like everyone else on here. Same story, increased my rate without my knowledge, never received the "letter" they claimed that they sent. I reported this to the Better Business Bureau, PSC & Attorney General's office. They have all given me the same response because Ambit makes it sound like I didn't call to "renew" my guaranteed savings plan & sends the agencies the current terms of service which includes this statement about renewing. What they don't tell them is that I had been a customer for 3 years prior to that & never had to call to "renew" anything. I explained this to the Attorney General's office today. They are the only agency that actually called to talk to me & not just send a denial email. The woman I spoke to said that everyone that has experienced this problem should file a complaint. All complaint are kept on file (so far mine is the only one) & once they get a certain # then they can look into this issue & proceed. So I urge everyone on here that was written a complaint, to take the time to fill out a form & sent it to the Attorney General's Office so Ambit can make good on all the bad they have caused!!

My experience is just like everyone else's. Classic bait and switch with hiked up "market rate" pricing. There is a class action suit in progress in New Jersey against Ambit. If you live in Maryland and want to get a class action suit off the ground in our state, go to **.

Says they didn't receive our last 2 payments, which we ALWAYS pay at our local cashier's place. Replaced them with another provider and STILL charged us a RECONNECTION FEE of $80... So our bill is now $390.55... I'm currently fighting this.

I was with Ambit since 2011, had no problems. This June my bill went from average $240 month to 470 for July, then 520 for August, wtf. Call National Grid to find out what was going on. They said Ambit raised my rate over the last 4 months from 07 cents @ kwh to 16.5 @ kwh - I was floored. Called them up, said wtf is going on, as I was supposed to be guaranteed rate. Well they claim they tried to contact me (lie #1). My wife works for post office and delivers our mail. Never received anything from them! Asked customer service how they could raise my rates double in 4 months - no coherent explanation except they said because I didn't renew my contract. Well it’s hard to when you don’t receive notifications they are going to raise your rate.

Ambit energy promised me I would see a 3% savings over my current provider. They also advertise this on their website. They led me to believe I would have a 3% saving every month not a 3% rebate at the end of the year. When I first signed up 9 months ago I had a great rate, which was indeed 3% less than my current provider. My rate at that time was .057673 a KWH. Five months later my rate jumped to .102896. Next month it jumped to .132499, this month it went to.132500. That is more than double in just 7 months.

I signed up as an Ambit customer and referred 15 other people to the service and Ambit cut my bills in half. Now all I pay for is the delivery portion of my bill. For my NYSEG bill they credited my account right on my bill. Last month I received a credit of $48 off of my bill. For my National Fuel bill they sent me a refund check a couple months ago for $131. Ambit is a great company. They guarantee their rates will always be better. All they ask you to do is renew every year (very simply process which can be done online or over the phone) and they will send you a statement showing how much you saved. The average in New York is between 5%-15%. Yes, the rates do vary, but that is for the whole industry. So if you looked at your neighbors' bill for the same month you should see their rate would have changed as well, but if you are with Ambit your rate will always be better!

Ambit is charging $.13 kWh which is highway robbery in New York when the going rate is under $.08 kWh. Ambit promises to be 2% less than the going rate in NY but when I called they said that promotion ended. We have been with Ambit since 2009 but when we called to cancel they said it would take 45 days. WE WANT TO CANCEL NOW! Rude customer service with bad attitudes - bye bye Ambit!!!!!

Ambit Energy is a Rip off. I was signed up illegally without my consent by an agent of the company. They claim to have proof that we signed up from a phone call that came from a number unrelated to me or my family with someone’s voice that does not match anyone in my family. The call requests no personal information so as long as I know you name phone number and address I can sign you up.

Our contract had run out and didn't get a letter stating it did, so when we got our bill it was almost twice as high as what BALTIMORE GAS AND ELECTRIC CHARGES. Why can't they just send your notice out with your bill if they are going to treat you like that. Believe me I will think hard about signing up with any other company. This is just robbery to the public. I have made two calls with no help just saying they can’t go back so neither am I.

Like most of Ambit's customers, I signed up expecting lower rates. Over the first year, I probably saved about 30 dollars a month. All of a sudden, my rate went from 8 cents KWH to 15 1/2 cents KWH. My bill went from 350 dollars to over 800 dollars/month. I was livid. I called Ambit, and they said my 12-month plan with them was up and I was now on their variable rate. I asked them why I wasn't warned about this disaster coming my way a few months earlier, and they said they sent three letters warning me. We open all our mail and never received a letter. I asked them how I could get off this rate, and learned I would have to continue for two months before adjustments could be made.

Ambit is plain and simple a scam. My story is similar to many others! I signed with them to save money but it was just the opposite! I saw a tiny saving the first few months, TINY. The cost I paid the last few months with them was crazy. I checked the going rate for competitors and Ambit was double. My bill was more than double what I normally pay. (Like $685.00) Ambit had many excuses but couldn't give me a real reason why they were double compared to competitors? Maybe an estimate, maybe I used more energy. I work all day and shut everything off that wasn't really needed, still the bills went up. Here is your warning, if it sounds to good to be true it is too good to be true!! Unless you have money to throw away, stay away from Ambit!

Had a 12 month fixed rate contract and on the 5th month they changed the rate up by 40%. It took me 2 bills to catch the unexplained increase. I called and they said they made a mistake and would fix. The rate went back to the original rate the next month, however no credit was issued for the 2 months of overcharge. I called and they said they would take care of. Next month still no credit. I sent certified letter to their customer service department, got a call back to tell me that they couldn't tell me when or if I was ever going to see my credit. I wrote a 2nd letter and sent and still no credit. They have had my money now for 90 days and I still do not know if or when I will ever see my credit for this overcharge. This company is a scam and does this to 1000's of people. We all need to figure out a way to stop this immoral/unethical behavior. How about a class action suit? I am in. My name is Gregg **.

I initially signed a contract awhile back with Ambit and had a very low rate... like another customer that complained on this site. I was used to a $330+ electric bill because of the size of my home. However all of a sudden within a month it doubled, almost quadrupled. There were no changes in our usage. It is only two of us and we rarely turn on upstairs unless we have guests or go there to entertain and play pool. That is not that often. In a nutshell, I went from a $330+ bill to a $600+ bill to a $780+ bill. I was livid and didn't understand what happened.

I became a consultant before knowing all of the consequences I'm now paying $$$ for. In order to make this business work you have to have 15 households switch to Ambit to get your "free" power and even after that you have to pay your area electric company for their services such as meter readings, power outages and so on. My bill was estimated at 200.00 per month from my area electric company and Ambit was maybe three dollars less than what I paid before so, that brought my electric bill to a grand total of $600.00+ because I couldn't get all of the skeptical people I know to switch over to Ambit so I could get my "free" power. Now that I've switched back my last bill is over $1000.00 to start getting back to my budget billing which averages somewhere around $398.00 per month. Also the people you get to switch over will go through the same thing... Thanks Ambit.

This says it all. Our one-year contract was up in March. We heard someone saying their Ambit account dropped the flat rate, so for the heck of it I checked the graph that shows what you paid, compared to what it would have been with National Grid. Needless to say, we are going back to National Grid.

Ambit just called to say they are going to charge me $200 extra per month. When I signed up, I heard all kinds of promise about saving me money; however, my bills were very similar to RG&E (the local company that used to cover everyone). Now you want to charge me $900 to cancel? Will recommend that everyone I know stay away, and I'm going to contact the state.

A year ago, I noticed that the Ambit service was actually costing me more per kilowatt than my local jersey central service would charge. Although the service was less at the start of the contract initiated in August 2012, it is more per kilowatt. All this time I have been paying much more than the local service would have charged. Ambit informs me they are increasing my bill by nearly $40 per month to settle the balance on my past bills! Clearly this was and is a very deliberate attempt to fool the consumer into overpaying.

I filed a complaint with the New York state public service commission this morning. They said Ambit is not regulated by them (figures huh?) but they can file a complaint based on their marketing strategy being that they will save the consumer money over and above what NYSEG charges. NYSEG rate/kwh is .12/kwh, it has went up but they said it will go down, their gas rate/therm is .79/therm the same as Ambit. Ambit's supply charges for electric went from $71.81 to $190.39 almost tripled, their gas supply charge went from $31.56 to $126.53 quadrupled. I was told by Ambit that I have a budget billing balance for Gas & Electric of over $700.00 because I cancelled this amount will be added to the current balance of $406.92 for a grand total on 8/1/2014 of almost $1200.00. We are retired on Social security and have no idea how we will pay this bill. STAY AWAY FROM AMBIT. THEY ARE A SCAM!!!!!! Our electric bill doubled from $193.37 to $406.92 with no warning after being with them since 2011.

I paid $400 more than I should have because Ambit drops their guarantee a year after you switch to them. I never got a letter telling me to renew my account with them, giving them the "right" to charge me whatever they wanted. They also never sent me a letter describing my savings. They admit that!!! Now they won't refund my money. I hope the NYSPSC rips them.

My current gas & electric bill was extremely high so I contacted Nimo who informed me that I was paying $16.6 cents per K for electric and Nimo's rates were only $7.7 cents per K for electric. My bill was $516.99 with Ambit but could have been $310.00 if I was with Nimo. I called Ambit to inquire. I was told that the contract I had was a "guaranteed rate plan" for only 1 year and after that it was switched to a "variable plan." I asked if they notified me and they claim to have sent me one letter. I asked for a copy of my contract where I signed this and they told me that they "do not keep customer contracts." Basically, they lure you in for one year and do the 'ole bait and switch. Be aware of every detail related to your contract.

I live in a house that is primarily all electric and I have two teenage girls, so my electricity usage is very high. A friend came to me after signing up for Ambit and asked me to sit in on a "How to become a Consultant for Ambit" as she had already become a Consultant. I did not sign up for Ambit Energy that day or sign on to become a Consultant. I feel that if a company and a product is a reputable one, you don't have to give away hotel nights and vouchers to people to get them to sign on. The product and company should speak for itself!

I was persuaded to switch my energy supply from my local RGE to Ambit for a guaranteed lower rate. But they silently switched me to a variable plan and the price is rocket high. Three months ago, I called to cancel the service with them for both gas and electricity. Of course they said it needs 11 to 45 days to cancel. This week when I got my bill, they only cancel the gas, not electricity. I called back today and was told it is my responsibility to make sure both accounts to be cancelled. They did this on purpose not to cancel. This company has very bad business practice and poor customer service. Please be careful when you are doing business with this company.

Just like everyone else I was scammed by Ambit. I was promised a cheaper rate with a "guarantee" to be at least 2% cheaper than National Grid. No one told me that I need to tell Ambit ''every year" that I want to renew and stay with this guarantee. Perhaps, they thought, one year I would choose to pay more money for gas. I need to tell them every year I want to pay less. Of course, I never actually knew that I needed to call and tell them this. Neither did I ever get any renewal letter and/or cancellation notice as they claim they sent me. Sure enough, my account was silently switched to a variable rate plan with no guarantee and much higher pricing. I only found out about this when I called this year to complain about the extremely high billing.

A lot of customers are complaining of being hit with delivery charges. It seems that customers do not understand how energy deregulation works. Ambit is one of CTAs that can supply energy (gas only in CA) and the local utility company (which is PG&E in Northern CA) is delivering the energy to the customers so customers HAVE to pay delivery charges to the local utility company, NOT TO AMBIT. YOU ARE NOT PAYING DOUBLE. For PG&E customers in CA, PG&E bills has both delivery and gas charges. When the customers chose Ambit as the gas supplier, PG&E will give customers procurement credit. Compare the procurement credits with Ambit's charge, customers can see if they are saving with Ambit or paying more. So customers only pay Ambit for the gas portion.

I was an avid Ambit customer for approximately 5 and 1/2 years. I was told that I would be guaranteed at least a 1 percent savings in my electric supply each month. I got a call in April of this year from a friend who has been a customer for the same time saying in one month, he paid $100.00 more from Ambit than he would have had he been with national grid. I did not believe him for a minute. The next day, I said what do I have to lose so I called national grid and I would have saved $133.00 for the month had I stayed with national grid. I called Ambit and they said I opted to go with the variable rate. The variable rate is their savings plan. Ladies and gentlemen, it is the ultimate bait and switch. Leave quickly.

I was told the rate was a fixed rate and now the rate tripled this winter (Rate jump from 5/7 cents a KWH to 15 3/4 cents a KWH). It turned into the old "bait and switch" game. My bill more than doubled. I was told it would be adjusted to the lower rate, yet it never happened. I have been complaining about it to the Public Utilities Commission and they are looking into it. I was then given a run around about how cold this winter was yet Ambit refused to give me a credit. Now they are saying it was never a fixed rate. I have been lied to and taken advantage of. I will never recommend this company to anyone. To me they are the WORST supplier out there. My cousin set this account up for me and she told me that she set it up fixed rate and the company chose to change it without any notice to me. My opinion is to stay away or you too may get burned like I did. I want the company to refund the difference in the old and new rate for all 3 months.

I signed up for Ambit Gas & Electric through a friend who is one of their consultants. The prices seemed ok at first but then during March 2014, I received a bill charging me 1.02504 per therm for Gas when PSEG was charging .294066 per therm. When inquiring about the difference I was basically told that's what the price was at the time and there's nothing they can do. I requested to have the service cancelled and received confirmation that both Gas and Electric would be cancelled w/in 2 billing cycles. In May I followed up about why it was still showing up on my bill and was told the Electric cancellation went through but not the Gas and had to go through the whole process over again even though they admitted it was an error on their end. Whatever $ you save initially with this company you will end up paying back and then some! Lesson learned. Do not sign up with this company, it's a complete rip off/bait & switch. You'll end up paying the price for it eventually!

I am Ambit customer but every month I have had a problem with them. My bill always been high so I asked for some arrangements to be made to pay... And I paid it and the hold switch never got removed so I have had so much problems with this company that I decided to switch thinking I didn't owe them nothing. I was switching providers... Well, I was unable because they never took it off... Now they tell me I would have to pay my bill for this month so they can release the switch hold so I can switch providers. Every time I called, someone told me something different. They are a very dishonest company. I will never recommend it to no one... So now I will pay off what they want just so I won't have to deal with this company at all.

Ambit is not able to bill two different addresses on same bill to make one payment. I kept paying the wrong bill to the wrong account because the bills are too confusing and almost got cut off. Customer service was not helpful at all. I am taking a $200 penalty fee to never have to deal with them again. As soon as my other account expires, I will move it also. I should have been warned that there would be billing issues if I have two accounts.

Prices almost doubled with Ambit. I'm canceling. I was told I would get 3 percent back lower than my old company. No such thing. They are liars!

A friend told us how good Ambit was and their prices for gas and electric were lower until recently. The bill we received today, the gas was .7685, 20 cents higher than National Grid, The electric was .16957 more than double NG. I called Ambit, they said we were on a variable rate, we were told no such thing when we signed up. How can any company be so dishonest as to steal from the elderly and disabled. My husband is elderly and disabled, my son is disabled, we live on Social Security, Ambit doesn't care. We set our heat at 55 nights and 63 days to get thru the winter to keep bills down. I called Ambit today and told them I was going back to National Grid, I can't stand being robbed by companies that lie to their customers.

My bill for May 2014 was .19 per kWh or $400. This is long after the energy crisis of this past winter is over. That is way more than I should be spending in upstate NY. Ambit has no excuse as to why rates continue to go up over 5 cents a kWh a month - it's just plain price gouging. Worse than that they are making difficult to switch to another company. My advice with any of these companies, lock into a fixed rate plan and read the fine print carefully.

Received my electric bill for May 2014. It was $171.00. May 2013 was $98.00. Knowing the unusually cold weather was behind us I called National Grid to see if they could shed some light on it. I found out National Grid's price per KWH is .064 cents vs Ambit at .164 per KWH. Called Ambit to find out why I was paying over 10 cents an hour more (which cost me over $79.00 more this month) thru them. I was told when I started in Oct of 2011 I was on a guaranteed plan which assured me if my bill was ever more than 2% over National Grid I would receive a check for the difference.

I used to be Ambit rep. It was the most embarrassing experience in business I ever had. I signed up people and their rates went up by 50 percent. They were calling me frantically and many of these people with my friends and close relatives. I would advise anybody to stay away as far as possible even when speaking to them on the phone. They don't seem honest at all.

We signed up with Ambit thru a family member. Recently, we noticed that our electric bill had skyrocketed. After checking with our in-laws who live a couple hundred yards down the road, we found that we were paying almost 2x what they were.

I signed up with Ambit a while ago because I thought it was a good market and something my kids could learn about selling and business. Being busy with my own business I didn't have time to concentrate on it and wasn't really paying attention. Thank God I didn't sell Ambit to anyone or get my kids involved. My personal electric rates went up 70%. I did this to save money off BGE - not spend more. These guys cost me over $2k with all of the entry fees, web maintenance fees and extra cost for electric. My advice, stay away. If you are looking for lower electric bills, look somewhere else. If you are looking to make money, start a real business where you are responsible for your reputation and not these guys.

All I can say is that I am shocked looking at my bills recently. I usually paid no more than $90/month and now it looks like Ambit is adding on all of these charges. I have yet to examine my older bills when I first started with this company on the request of a friend whose husband is with Ambit, but if I find out they are just slapping on charges, I am going to take some drastic steps. If this turns out to be some clandestine way of the distributors making more money, it is exactly what someone said on this blog... It is daylight robbery!

Their pitch? Ambit guaranteed it will always be lower than the electric company and if not, I would be compensated. In the beginning, the charge was only a few cents lower than National Grid. My Mother-in-law has been living with me for about two months. We noticed that her electric bill was abnormally high for a place that hasn't been lived in for 2 months. We compared it to my bill which was high also. Ambit supplier fee was more than twice the amount of the total delivery service.

Received my bill for March, very unhappy with total. Upon checking with gas company, they discussed my bill with me and showed me that Ambit was charging me 797779 ccf and the Gas company's charge is 0560960 ccf. Ambit was supposed to be cheaper? I don't think so!

At the request of a friend, I bought Ambit electricity. I received it in Dec 2013, Jan and Feb of 2014 and was charged .093500 per KHW. Now for the month of March 2014, it is .209650 per KHW. I am now going to try to cancel. I will update you on that.

I selected Ambit Energy as my electric supplier a year ago because of their low, locked-in rates. Without warning, my rates tripled in March 2014. I went to their website, found that my rates had tripled, and selected a new low rate plan. Then I received my April bill. The new rate was not applied to the bill, so once again my bill was triple what it should be. I tried calling the company repeatedly, but after being on hold each time for over 30 minutes, I tried their call-back feature in which they were supposed to call me back. Of course they never called, and of course their offices are open only during business hours. Worse, they don't even have an email address as an alternative method of reaching them. How do companies like this even exist? AVOID AMBIT at all costs. They're just not worth it and should go out of business.

I am an Ambit customer and my rates have tripled 200% from a year ago, when the gas rates have actually gone down, which his down-right cheating. Bill date 4/1/2014: Rate is $1.149205 per therm. For Bill date 3/4/2013: Rate was $0.644731 per therm. The gas prices are much lower but Ambit's rates have doubled...They talk about excellent promotional offers for their consultants, but this is at the cost of their customers, which is day-light robbery. They offer good rates to start with to entice their customers and then, escalate it by leaps and bounds.

Our last bill was 4 times higher than usual. After calling NJN, I was told it was due to Ambit Energy charges as a 3rd party supplier. I never authorized this or was aware that this was part of my bill. We were never notified by NJN that we were now using another supplier. We are only paying the portion of the bill due to NJN and refuse to pay Ambit's charges as we never authorized this. We also were told by NJN that it is going to take another 2 months to remove them from our bill. This issue may hurt my credit rating as I refuse to pay any monies to Ambit.

First let me say that I am not a consultant with Ambit, I'm just a customer. I signed up with Ambit in 2012 and have been with them since that time. My decision to choose Ambit was based on a web search for the best overall electric rates. Ambit was the best, based on total bill, not just price per kwh. After my first year contract was over I, again, did a web search for the best rates. Ambit was still the best overall so I signed up for another year.

I have been with Ambit Energy since 2012 for gas and longer for my electric. My average bill in the peak winter months has about $195 to $230. Without warning my February bill came in at a whopping $464. I tried desperately to contact someone and was constantly told due to high volume they could not answer the phone and to try again later. Well before you know it, my March bill rolls in at a whopping $427. My house is by no means large and if I was still with NJNG my bill would have been $195. They went from $.45 a Therms to $1.71!!! Is this even legal. When I asked why they did not warn me, they said it was not their policy. And like an earlier complaint in this thread, I am stuck with them for 60 days. I can't even heat my home!!! I think we should all get together and fight this. They should not be able to get away with this!!!

Last year we bought our first home, which require complete remodel and a lot of work, so every dollar counts in our budget. Our real estate agent wanted us to 'save on energy' so she sign us up with Ambit. It's been a year, and we finally notice that we are not saving anything; in fact we are losing money every month!!! From June to February, we were paying 10-15% more than every other resident of Northfield, IL... Then in March, Ambit's rate jumped to 40% more. Unfortunately after I cancelled their service, they still get 45 days for their final meter reading, which means I'm going to lose another at least $100. Just to compare current ComEd rate $0.0525, MC Square Energy $0.04977(which I would be using without switching to Ambit), and Ambit rate $0.909- exactly 40% more, that equals $82.32 more just for the last month than it should be:( ... Please check your bills, and make sure that your rate is actually lower than it would be if you were with ComEd or with the provider that your village has a contract with!!!!!

I was recruited to Ambit by my nephew who I wanted to help out with his new venture. I am in my 2nd year with them and up to now it's been quiet and harmless. They say I saved $48 last year but it took 4 months to get paperwork to show that and then its only $ 4 a month of my avg bill of $800 a month... Big deal. So this past month of Feb, I was billed at .39 cents kWh (total bill of $1998) the current rate for coned is about .14-16 cents so that almost triple. When I called, they said that they had to pay the higher rate and that coned couldn't do that by law until May and my contract with them states that I will be adjusted only at my year end. Meanwhile, I am paying a $1000 extra month.

So we ended up with Ambit because somebody's brother-in-law had him convinced that this was a surefire way to save money and... now we're stuck in this nightmare where our electric bills are literally double what they should be. I can see the Ambit rate is at least twice what ConEd would have charged, and I'm burning through cell phone minutes on hold because of a "polar vortex" that's allegedly plagued Texas for months just to be told I can't access the account, although I'm welcome to pay for it...

We were asked to switch over, with no real details, by a friend. We were promised guaranteed savings and our bill has more than doubled. Now we are at risk of having our electric shut off. It is difficult to contact anyone, as they leave you on hold for over 45 minutes and then give you the option of getting a callback.... worst experience ever and I have no idea what to do.

I'm so mad right now.....My electric bills have skyrocketed to an average of $220 a month to almost $400 and I called to get an extension and they could care less. I've been a customer almost 3 years and they don't care!

Waited on hold for 1 hr 35 mins to get thru to Ambit. My husband had got sucked into a contract thru a friend & we'd received a letter that our plan was finally expiring. My call was to tell them we would be returning to our previous energy supplier, but they insisted I couldn't, since it's in his name. I explained to them that his work prevents him from being able to call especially when the hold time is over an hour! Asked for a supervisor...10 more minutes on hold! When she came on she told me the same thing, that even though I had the letter in front of me and all of the billing info, account#, I could do nothing. Once again, I explained my husband's work situation. Finally, she said I could have him mail a letter or a fax. I told her that we would be sending a fax on Monday. Then I ask for the date that the contract would be cancelled, since it expires 4/14/14..."oh," she said, "that could take up to 2 billing cycles." Which, of course, will be at a much higher variable rate!

As a senior on a fixed income a family member seeking to reduce my energy costs enrolled me in Ambit. Here are the facts:

My friend asked me to join Ambit. What a mistake that was. Please if anyone is reading this learn from me and my mistake. My carrier was NJNG and I switched thinking I would be saving money that was so far from the truth. My gas bill went from 395.00 a month with New Jersey Natural Gas to 635.00 with Ambit. Well needless to say after many phone calls that you have to wait a good 30 minutes to get someone on the line pretty much they blamed it on the cold weather. With My old supplier I would have paid .444 per therm. Now I'm paying 1.61 per therm with Ambit and to make matters worse I have to wait 2 billing periods to switch back. I'm in the process of that right now. What a costly mistake I made. Please don't go with Ambit. What a bad company. I was so scammed.

Don't choose Ambit Energy or your electric bill may soar like a rocket! One of their representatives signed us up for their service after she asked us if we wanted to save $50/mo. on electric. Since July 2012 the bills were just okay. Sometimes BGE was cheaper and sometimes Ambit Energy was cheaper, the difference was negligible at a rate around $0.0953/kWh. Then suddenly in January 2014 Ambit Energy started to increase our rates as was reflected in the shocking bills which they sent to us in Jan: $0.1000/kWh, Feb: $0.1185/kWh, and Mar: $0.18575/kWh.

Joined Ambit hoping to eventually make a living. I had A LOT of people lined up to sign up as customers and CONSULTANTS. I stopped by my parents to see how Ambit was treating them. They were horrified each month the bill goes up and UP AND UP!! We are talking double the amount that they have ever seen and they have lived there for 19 YEARS!!! Ambit LIES, LIES, LIES! They have what they call a motto. It is NEVER SACRIFICE INTEGRITY FOR GROWTH, Well so far as I'm concerned. They sacrifice INTEGRITY FOR MONEY!! I quit Ambit and everyone I talked to, I told them to spread the word and my phone number if anyone wants to ask about it, to call ME! PLEASE don't fall for the trap!!!

I was talked into signing up with Ambit by a friend who participated in the company's "get 25 people to sign up and you get free energy." That said, the rates were to be the same for 1 year; however, 2 months into the program, the rates were raised. I went to the end of the year when it came time to renew and again, the rate was higher. That point, I chose to switch. However, it takes 2 MONTHS to switch providers. During that time until I COULD switch, Ambit increased the rate from 8 cents a kwh to 13 cents a kwh, and I could do NOTHING about it. I called the company, and was repeatedly told that there "was a higher demand and they had to pay higher prices.... that all Ambit customers had received the rate increase ..."

I have a co worker that is a sales rep for Ambit and one day he said he could save me money on my energy bills. I asked how and he replied by lower the rate, it's lower than the current companies. So I decided to give it a try, "I didn't sign any contracts" only received a call to verify my information. My first bill on my gas comes in and it was a little higher than normal so I called the gas company. This is when I found out that the rate charged was higher than the gas company so I called the Ambit Service right away. Then a few weeks later I got a bill for gas for 1,033.28 then were charging more than 3x the amount than the gas company. I called the gas company again they told me that it was all Ambit that I only owe South Jersey gas 287.49. Ambit was charging me 2.75 per Therm used. This company is by far a scam! The worst company ever and I hope they get what they deserve. I'm scared I will lose my service because I don't have the money to pay. I called several times to get a lower rate but they only offer a variable rate in south jersey. Knowing this now, I would have never agreed to go with Ambit. I thought it was a fixed rate. I can't believe this company exists and doing this to people.

I have saved a significant amount of money on my energy bill with Ambit's low rates, although recent months and our variable rate has been expense due to Polar Vortex. Those on our guaranteed savings program and rate locks as recommended by the company and consultants have continued to save every month. I referred 15 friends and have received free energy credits on my bill every month for the last 30 months. Amounting to over $2,100 in free energy credits. While there have been some consultants that have not taken care of their customers, my team send messages to all our customers and to family and friends to get onto the guaranteed savings plan. My hope is that moving forward Ambit can do a better job ensuring our customer always save no matter what plan they are on.

I've been buying my electricity from Ambit now for a few months - both of which I've saved about 8-10%. Everything they have promised so far has been delivered. Very happy.

My last tenant left the dwelling without paying an electricity bill. Now my new tenant has been trying to get service and did every one of the steps to get new service with Ambit (not by choice, but force by Ambit because they put a switch hold in this address). It takes him or me about 30 minutes every time to get someone on the phone; once we get someone they are not able to help. Me and my tenant are really mad to Ambit and their customer service. I can't wait to get a letter to all my clients (2,000 residents) to inform them that they can't use Ambit if they want to stay in one of my properties.

Signed up with Ambit 2 years ago referred by one of my friends for her to earn free utility. Was convinced that their GAS rate was the best than PSEG or other companies. I regret I realized too late, until now, I paid attention to my bill details (the rate and usage, etc) because I was shocked when I see over $500 for my last gas bill, 56 c/therm, so I decided to switch back to PSEG. but the switch couldn't happen quick enough. PSEG can only switch me on April 7. So I am still with Ambit and a few days ago, I was again super shocked that I saw $0.95888/therm charged by Ambit which almost doubled than last month (my March gas bill is close to $800!!!!!). I called them, the waiting time is 40 mins. and all they could explain was due to harsh winter the rate increase. I told them increasing 90% is not making sense but they kept saying the bill was valid. I regret I realized that late I should have check the bill all the time. Over past 2 years, I must have overpaid tons of money to Ambit!! I am done with this company, the worst ever!!!!

We started with Ambit in June 2012 at an electric rate of $0.0799/kwh under their variable rate plan. Generally their rate was close to our utility rate (BG&E). In late 2013, it was 0.0953. Jan 2014, it went above the utility rate to 0.1/kwh. In Feb 2014, it skyrocketed to 0.185/kwh. Figuring it was a mistake, we called and they said tough, that is the variable rate.

I started requesting my year end savings letter, at the end of my year with Ambit. That was 3 months ago and still no letter. I receive different answers whenever I call into Ambit - and my shortest wait time to speak to someone has been 69 minutes. My last call, in the beginning of March, I was "promised" my year end letter. As of today the 14th of March - still no letter, more excuses and non-truths. Could SOMEONE, ANYONE get a handle on Ambit and deal with them correctly!? I KNOW I am paying MORE with Ambit - NOT LESS, can prove it from my side BUT there is no way to get a hold of anyone to discuss this. This is important to me - even if not to Ambit!

I've been an Ambit customer in NJ (PSEG) for about 30 months now. I am EXTREMELY disappointed with the rates for both gas and electric over the past 6 months. My most recent billing cycle (Feb2014), they charged me $90.4 per therm (PSEG would have been $31.9 per therm). This resulted in over $300.00 difference in gas usage alone for one month!! I have overpaid them in excess of $700.00 for gas this heating season!! On the electric Ambit charged me $18.9 per KWH whereby PSEG would have charged $11.4 KWH which in my case has cost me over $100 more than PSEG for the past 3 months.

Twice Ambit Energy has increased our rate by 100% without notification. We have had constant communication issues when trying to call and fix account. We have been with them for years and today we decided to use a different company. Also, be wary of signing up on contracts over the phone. If you do, I suggest you get a hard copy of what you are agreeing to.

A guy at work had me join this ambit energy. He said on they will say u about 5% on your bill. Well I haven't seen it, but go up about 20 bucks every month. Don't do it. It only helps him. I think he's getting the extra money..

I not only have gotten excellent service, I have a min of a 3 percent GUARANTEED SAVINGS. I also referred 15 customers and I am receiving the total average of the 15 customers towards a credit off my own bill month after month. Doesn't matter how high rates go (because of the energy shortage), I know I have a great company that GUARANTEES MY SAVINGS and no other company in PA offers free electric. I’m so thankful to have been given the chance to look and choose this company. AMBIT ENERGY'S Motto: To be the most finest and most respected energy provider in America. And I TRULY believe they said behind this 100 percent!!!!!

I have signed up as an Ambit customer for both gas and electric. I checked with my original energy providers prior to the switch and they echoed what I had heard from others about Ambit being a reputable company. I have been with them since October 2013 and have seen my bill go down since switching. I ran into an issue in December 2013 with a gas leak in my house. I contacted National Fuel for assistance and they fixed the problem quickly even though I had switched my energy supply to Ambit. That gave me the peace of mind knowing that I could save money with Ambit and still be protected if something went wrong. I am very happy that I made the switch to Ambit!

My cousin became a representative for Ambit and convinced me to switch my provider. I was already aware that you could sign up with different companies to save money and figured he had found a better one. He received his electricity free for signing up so many new customers while MY electrical bill increased $20 for THE SAME kWh USAGE! I called him and he explained that I must have read it wrong, so I gave him three months. Each month my bill went up until I was fed up and signed up with FTR Energy Services. Not only did my bill get cut in half, but I just received a letter saying I will be getting 5% back of my electrical bill for the entire year back in a check. Never going back to Ambit.

I have been a customer in NY for several years and have had a wonderful experience with Ambit. They far exceeded my savings expectations and customer service was awesome. I called once and was connected to a real person not a voice chain and was pleased with what I was told. In fact, I just learned that Ambit got JD Powers and Associates award for number one in customer satisfaction in NY and I know why. Amazing company that offers and honors a guaranteed savings with the potential to refer customers for free and end up with a free energy credit. Highly recommend this company!

Ambit Energy is the worse energy provider. I signed up through a friend recently. Ambit has back charged me 10 gas invoices that weren't processed correctly. Totaling $205.00. They broke it down into 5 months. Then when I called my energy company there was a $232.00 charge. WORSE COMPANY EVER.

I am an Ambit customer for several years now, and their billing is really confusing with amount due and current charges always different, and clearly I confused the two, and received a notice of disconnect. I had paid 90% of the bill, but owed 55 still. I called on the last day they said possible - the day I opened the letter. I followed the phone prompt to pay. It went through the steps and finally asked if I would like to pay with the credit card they had on file. I didn't know I had that, but happily said yes. They gave me the last 4 numbers of the card which I had to pull out of my purse b/c I didn't even know them. They say thank you and give me a confirmation code that it has been paid and they appreciate me using Ambit.

I just moved to Texas form Florida and my brother recommended Ambit to help a lady friend. For about 2 weeks of not even being in my new apartment, I was hit with over $70 for electric charges. I paid without question and then for the first full month my bill passed $200 for a small apartment without washer and dryer, and only one person living there who spends most of his days at work and leaves his place without any usage of electricity. My brother who recommended this company has 4 bedroom house, more than double the size of my place and gets charged less than 100 dollars for the same amount of time I spent living in his house.

When I signed up for Ambit, I was not told I would have to pay an additional fee for delivery of my gas and at times, it would be more than my gas charge. There was no savings unless I recruited people to the company. Then and only then I would enjoy a small discount. I do not like you cannot contact these people unless you call by phone. Some of us cannot not be on the phone holding until we speak to someone. We are busy at work 10 hours or more and can't have a phone to our ear. Not happy.

If your service is disconnected, your rate doubles as a punishment. This after you've already paid an additional deposit, disconnect and reconnect fees. You can arrange a payment plan with one consultant and have it taken away from you when you go to pay your down payment. If you are conservative and useless kilowatts, you are charged a greater rate. I complained about the kilowatts my bill said I used, knowing it was impossible for many reasons. I was told that was the amount of the bill last year. When I questioned the estimation of my bill (I didn't pay electric last year), I got the info straight that a service provides them with past electric consumption at any address. Crooks. I joined this company for my lifelong friend. I even became a consultant.

Been an Ambit customer and consultant for some time now. Just got a letter from company stating they are raising my rates for my FIXED term retroactively back to June of 2013. They gave me this big speech on how they hadn't been charging this UCAP fee but now they are because they decided to go in front of the Board of Utilities and ask if it was okay and blah, blah, blah. I just shudder to think of the impact these sleazy business practices are going to have on all the seniors and families I convinced to sign up with this great company!

One consultant has tried several times that our company signed up for their service. They want our base clients info. We aren't willing to share such private information and later find out that they screwed our customers and our company's name being compromised because a bad customer service from this company. They do not accept a NO as answer. They are very annoying. Phone calls and e-mails everyday. Ughhhh.

I was a customer to a co-worker out of kindness. When I decided to no longer be a customer, I no longer existed to this Ambit consultant. He now treats me like I don't exist. He is the reason we decided to not be customers anymore anyways. He is a constant solicitation and doesn't take no, not interested for an answer. If you don't join him, he belittles you. Very unprofessional representative.

So about 2 years ago, a good friend of mine asked me to do her a favor and switch my energy supplier to Ambit Energy. Not only did they offer me a lower rate than JCP&L, but it was also guaranteed to stay level. After 6 months, I actually received a call from her that I could lower my rate even further, so she helped me do that. Been saving money ever since... And I was happy also to help out my friend with her new business endeavor! Good luck Michelle and thanks!!

I have been an Ambit customer for both gas and electric since about May of 2013 and have seen a minimum of 5%+ savings every month since switching. I also like the 2-night hotel stay gift they gave me just for trying the service and look forward to the day when I qualify for their free energy program. I did talk to Ambit's customer service department when I inquired about their free energy program and their green energy program and I found them to be very professional and helpful. I am very happy with the service and would highly recommend Ambit to anyone!

I got a call to change my service to get a better rate on my electricity. When I switched, TXU offered me an even lower rate to stay with them. I accepted and Ambit Energy sent me a bill of $205.52 plus let me know they planned to terminate my electricity if I did not pay it in 15 days. When I called, they told me I should receive a welcome letter telling me about the termination fee. Well, I got the welcome letter and the bill on the same day... I would not suggest that anyone transfer their electricity to Ambit before checking with their current provider first. This is one of their primary ways to get money from consumers. Do not fall for this! Please check with your current company before changing any utility.

I did not receive a disconnect notice from Ambit. However, when I called, the rep told me the date that I would need to make a payment or set up an arrangement. In error I wrote the wrong date. My service was disconnected. Ambit was unwilling to work with me, and although it was my error, would do nothing to assist a loyal customer. As a single parent, I've dealt with many companies, and most all will not demand full payment and work with me.

Received a disconnect letter that was dated September 9th and they said it was dated for some other date but I have the letter in hand with the date of September 9th. The letter said that the power will be cut off on September 20th. I was out of town and wouldn't be back in town until Saturday September 21st and could I have one more day to get it paid because I have a disabled son at home who has diabetes and his insulin needs to be kept cold in the refrigerator and he was needing food to eat for his condition. Ambit told me no and that the disconnect order is for Friday September 20th. So the power was disconnected and my son had to make other arrangements to stay somewhere.