Ambit Energy Reviews

There are hidden fees included and the customer service can't provide you with any legal document for the extra charge, I'd scheduled 8/30/2021 to stop my service forever. Copied this from my bill> Current miscellaneous adjustments: $ 62.47. Please don't let this company scams you too.

If I could give 0 stars, I would. Horrendous customer service. I've been trying to be patient but I've been trying to correct an issue since July 1, and it is August 18. They continuously give you the run-around which diminishes patience after 2 months. I was supposed to move into an apartment but my complex moved me to a different unit. So that same day, I called and asked if I could move my service to the new unit. They happily said yes and that no additional fees would apply. But then, I received voicemails from them saying I owed fees. One of their managers contacted me and said to disregard those notices because I should not be charged that and an "investigation" would be opened.

I have been with Ambit for years on and off when they are available in my area. At the end of my last contract I didn’t renew because I was looking to move and didn’t know what area. My house is only 1,200 sqft and I do not keep it down in the 60’s. My bills have been outrageous, far more than I have ever paid in my life. I’m using 1000-1200 kWh and my last 2 bills have been over $200 a month. I enrolled with another provider and Ambit called me asking what they could do to keep me! I laughed and said nothing and explained the reason, the rep said if I ever changed my mind give them a call! Well, I’ll tell you NOT a chance in HELL. My last bill was almost $300! Are you out of your fricken mind! Stay clear of this company!

Updated on 03/22/2022: First off Ambit energy misled me about how much i would be paying. Then when I called and cancelled they said it was effective within 1-2 billing cycles. 2 cycles went by....still not cancelled. I called them and cancelled again.. 2 months later I get a bill for double the price /kw hr. of previous bill still with Ambit. I have concluded that this is most likely a type of scheme they have To string customers along because there is apparently nothing I can do about it except get a lawyer involved. Being a business owner myself, it burns me up when I see a company operating in a dishonest way.

Ambit had a technological glitch in January that caused them to delete our auto payment information. They did not try to reach out to us about this (except one phone call with no voicemail), or fix the issue on their side. After one month they shut off our power due to lack of payment. When we called it took them 4 hours to turn it back on. We tried to complain, and the service representative spoke from a script, could not help us or offer us any compensation except to reimburse the late fees, which were their fault to begin with.

Ambit Energy is my electric provider for my office building. I recently received the latest statement that said my payment was late. I had set it up on autopay with a credit card. I called and they said it was a glitch. My American Express was fine and I never had any problems with it. I always pay the balance so it wasn't my card. The rep couldn't explain why it didn't go through, nor why no one called me. By the way, I am unable to log in to my account and they can't reset it. I will be changing this company when my contract is up.

Beware of this company. We stared with them and after 6 months we decided to cancel their service and move from that address. They told us that it would take a month for them to cancel the service. After that, we started to receive letters with bills that we already paid. For some reason now we owe more than $700 in past bills. Which is impossible since we already paid them and moved out of that address. We called customer service and the representative (a lady) we talked with was very rude, angry and yelled at us. Unacceptable for a company to have this kind of employees. She didn’t help us at all and tried to threat us saying they will send us to collection agencies and our credit score will suffer. Such behavior is very shameful. They are a scam. Don’t let them get you. I’ve read other reviews online of people experiencing the same situation. Please be careful if you already have this service.

I moved to Texas and was unaware that you had to choose a Electric provider. If I knew I would have done some research on providers and read some reviews. I have canceled them due to their over charging rates and have been trying to get an overpayment refunded. This process has been tough, to say the least. It has been over a month since my first request and they acknowledge my first call but admit nothing was done, but can not speed up the process to get me my refund to me. Do yourself a favor and do not choose Ambit Energy to be your Electric Provider.

The online portal is poor. I had set up a Pre-Auth payment from my credit card so I wouldn't have to worry about going into the online portal to make payments. The website confirmed I was enrolled. A month later I find out that I am receiving late payment fees because for some reason I am not enrolled even though the website confirmed that I was. Customer service was not able to refund late fees or commit to listening to my situation or change the portal. Obviously some technical issues here.

They will cheat you out of every dollar they can. Their customer service agents do not understand how to provide accurate information, they are extremely slow, and they have tried to change my payment due date 3 times to charge me late fees. The list could go on... I can't rank them low enough.

Ambit started off OK, stating their electric rates were the cheapest. Sucked us in for a year commitment and it took multiple calls on the phone to run away from them after after the 1 year commitment, calling to cancel service and having to follow up 58 days later to find out they never cancelled service. Somehow, they were able to attempt to invoice me $56 after the requested disconnect. Quick break down. $56 balance, $40 deposit being taken out of that. $10 fee for disconnect notice that they did not do their job on. Leaves a balance of $6 on the account. I asked them to zero this out of 1 year of 100% on time payments and they said NO. Please make sure you run away from this company.

I been with them for months now and if your power happen to go out it take them 24 hours to bring it back on. I had things on the refrigerator that went bad. Worst part is they don’t tell you this when you signed up with them.

Ambit Energy used to be a great company as our electricity provider. We've been with them for over 10 years. At the beginning of the year, they didn't see that we had paid our bill, and they shut off our electricity. They apologized and within a couple of hours it was turned back on. We let their mistake go as we all make them. They have turned into a sloppy energy provider with higher than normal rates. In order to change to a different plan within their company, the customer must pay the $199 cancellation fee. We will be paying that, but switching to another provider. Save yourself the trouble and do NOT chose Ambit Energy. They're not what they used to be. Horrible customer service and policies.

I have always been contacted before any change has been made. They never sent me a letter or called me to inform me I was being put on a higher plan. They never contacted me. They put me on a higher rate with a year's contract that I did not agree to.

This has been the WORST experience I have ever had with an electric company. The issues have occurred every single month from start of service. My electric has been disconnected every month since service and I have payed every month on time. The very first month they charged my account 3 times!!! Claiming that the amount had been refused for insufficient funds. When I called they were extremely rude. They refunded me back all money owed 2 weeks later. The second month they disconnected saying that I had not payed the bill, my account is on auto draft. When I called the manager was again extremely rude. Third month same thing. This month we are back to the insufficient funds scenario. I do not understand how this company even exists still. I am required to use them do to my apartment complex. However I do NOT recommend this company under ANY circumstances. They are a big reason I will not be renewing my lease.

I had subscribed to Ambit Energy in September 2019. This customer rep lady asked for my personal information over the phone, including SSN, and was very rude. Anyway, we went ahead with setting up the account as we were promised only a contract of 6 months and a low cost of energy after that. We were guaranteed special low pricing after the six (6) months of service.

I saw a low rating for Ambit and was surprised. I have had great customer service and my parents have been customers for 12 years. I did however look at the ratings on this site for the other energy companies and they ALL had a lower rating than Ambit. I don't know what these people who say they are going with another company are going to do... go without electricity? Always the same complaints, too. They forget to pay their bill and complain at the consequences? Majority seem to be customer error by not reading the EFL which is required by law to be available to potential customers. And with Ambit, if you go paperless and autopay they reward you with a substantial discount. Go with Ambit and please for the love of dogs and cats... read the policy statements. Due to the loss of work during the pandemic I decided to become a full time Independent Consultant with Ambit because I have been a satisfied customer and believe in the company.

I am in Alberta Canada and having been using Ambit Energy since Nov 2016. There has been significant cost savings over time. Saving money and being able to earn FREE energy supply has led me to introducing to all my family and friends. There are no hidden costs or transaction fees.

After being a new customer and trying to have a better understanding of my bill and charges. I spoke to two Ambit employees, one which was talking over me and giving me no actual explanation of what I was asking or seeking to understand. Second was a supervisor named Kaddim - both which were not good at explaining and or clarifying anything about my bill. I simply asked why would they no mention extra fees and charges when you a new customer calls to join your services. I was told, "Well it was in your contract" so basically you are wrongly informed and/or misled into something and then they tell you, "Well it was in your contract" which is something that is sent after you have signed up with them.

I switched to Ambit Energy for gas and power last year. I have had great service and my bills are way cheaper than before I knew I had a choice of providers. I also like the fact that with referrals I can get Free Energy from their promotion.

*Do not use Ambit Energy. Using their marketing representatives Ambit pitch what it considers low rate of 8 or 9 cents per kw to potential customers, but when the bill shows up Ambit uses algebraic formulas to compute your consumption. Ambit energy sent me extremely high bills every month. When customer service is contacted, they all respond like programmed robots. They gave me the excuse that my bill is high because I do not have auto pay.

Due to Ambit Energy’s own negligent, they charged me late fees during COVID 19 pandemic. When it is against the State and Federal law. They don’t care for their customers and it’s all about the money $ for them. If you have been charged late fees during COVID 19 Pandemic, file a class action lawsuit, because they take advantage of seniors and people who make automatic payments. This company needs to be prosecuted for charging late fees during COVID 19!

I’ve probably been with Ambit for a decade now and I’ve never had a problem. For the last couple of weeks I get an error message when trying to access my account to renew my service next month. My auto pay debited my account on 4/13. Because I’m not working due to Covid, my fiancé saw the statement on the counter (it had the 800 number I was going to call since their website is down) and thought he’d help me by paying the bill. Ambit charged him FOUR times and we are now overpaid by $520. When I called today, the agent blamed my fiancé saying he hit the button too many times and said 20-30 days for a refund. I was at the grocery store and have no idea how he got on the website to begin with but I’m pretty sure it was a website issue.

Ambit Energy is an excellent company. They saved us $300/year on two separate properties power and gas bills. Fantastic service and friendly consultants. I would highly recommend Ambit Energy to anyone looking to save money of their power and gas.

The first year I was with Ambit, they seemed fine. My bills were around $70-80, and $130-$150 in the Texas summer for a medium sized home. But since 2019 they've been terrible. 600kw usage costs me $100. I had to cancel the credit card that I used for autopay because someone had gotten the number. Because the card had been cancelled, my auto-payment didn't go through, and Ambit TURNED OFF my electricity 11 DAYS after the due-date for non-payment, on the first occurrence of me ever paying late. The cancellation fees and reconnect fees amounted to about $200. They did remove all but $40 of the charges (earning them one star rather than zero), but the first time I was late because of a stolen credit card they turned off my electricity within 14 days.

Two and a half years ago I started using Ambit in my apartment and all was fine. A year later I moved down the same street into another apartment. My bill is now up to 3x higher. I have had $400 dollar bills in my small 2br apartment from this company. You would think I'm paying for the entire building. When I called about this, I was asked if I am "leaving any lights on" - no, I'm not, but even if I did leave a lamp on all day how does that equate to a $400 dollar bill? Then I was asked about the AC temperature. "We recommend leaving your AC set to around 80 degrees." I was told this in AUGUST in TEXAS.

I signed up for Ambit Energy August 2019. I have been on automated draft from the beginning, which allowed them to processes every payment on-time. Today I received a confirmation email of a payment for $792.41. I called to inquire and was told that apparently Encore energy did an audit on their meters and determined that I had previously been charged and paid for someone else's usage. They determined that the difference that I should have been charged was the $792.41 and took all of it out today. I did nor receive a letter alerting me of this mix up nor informing me that I would be charged $792.41 at one time.

It is a scam. When I cancel my service because of bad customer service, they charged me twice a normal price. For one day usage I paid 30$ after they cancelled my service. Never use it. You will regret.

I started using Ambit Energy in 2017. When I moved to a new apartment I transferred services in 2018 and had a contract till 2019. They cancelled my plan without prior notice and started billing higher than normal. My bill was always 170 and up for a 2 bedroom apartment. I found out when I called to cancel my services. I had just one email for my last bill which I couldn't access and then next notice was from a collection agency for a bill of $40 when I had paid $170 and more just 5 days back. They need to do better and communicate with their customers.

I don't normally write things like this. I live in Houston TX and have been using Ambit for 5 yrs without event. The price was fair but not the cheapest but I usually am loyal to companies that are fair and don't give me aggravation (no solicitation etc). However, out of the blue my power bill tripled in one month from approx. 200/mo to 600 just for August!! To my surprise I thought this was a meter issue or mistake... But just to find out they tripled the rate... due to a loophole in the contract I signed for that year.

I recently moved to TX, and they called me and asked me sign up for Electricity. I didn't know I had choice of selecting others. They didn't even explain all plans. Just had me signed up for the plan that they get most money. I live in an apartment, bill amount going up every month. When I called they said it is based on usage. The usage is same all along. Suddenly I received a bill of $270 for one month. Come on. $270 electricity bill for an apartment (1500 SQFT)? When I called them they said you can switch to different plan, but I have to pay cancellation fee of $200. I asked, "I am not changing the company just the plan," they replied, "Yes, as long as you switch the plan you have to pay the cancellation." I had no choice of terminating the service completely with them. Please.. Please.. Do not get trapped by this company.

My bank account was charged twice for a payment and I was told I have to wait 25-30 business days for a refund! Are you SERIOUS! Unfortunately Ambit Energy doesn't consider the hardships that the customer has to face behind their mistakes.

I have been using Ambit for electricity and gas for one year. Both electricity and gas rates are good. The admin charge is lower than the competitors. Also there is no transaction fee for gas. Highly recommend.

I was convinced by friend to sign up with Ambit Energy so that he can get a commission. He promised that it would be cheaper than the regular provider in NJ JCP&L. After about 1 year with Ambit I thought my electricity bill was higher than normal. I finally got around to checking the bill about a year later. I found the price per kwh charged by Ambit Energy was more the 1.5 the price from JCP&L.

Never got a renew contract letter or phone call. They jacked a new month to month to 18 percent. Talked to a rep I couldn't understand (do they do this on purpose?) Almost 500.00 bucks this month. Filed complaint with PUC but doubt if they can help. Oh well, looks like I do without groceries this month.

When I moved into my apartment complex, I was told that Ambit Energy was the only company that I could go through. The apartment staff made me sign up for electricity with an agent over the phone that led me to believe it was the only service I could receive. They signed me up for a 6 month plan when my lease was a year long. After 6 months and an email, which I never saw but apparently received, detailing how I was about to be placed on a month-to-month plan, my monthly bill more than doubled. I assumed it was because summer prices were just more expensive and that's just how it was so I let it go.

I can't believe I just had to fill out an online application and now I pay less money on each gas and electric bill. No sign-up fee. It's just a lower energy rate (and lower admin fee) for the same gas and electricity I was getting before (same supplier). Good website for checking usage and billing history, too. I'm recommending it to my friends now.

My previous apartment complex, only allowed us to use Ambit Energy, so I chose them by default. I was never once late on paying my bill, matter of fact I paid early each month. When I decided to move, I called Ambit a month in advance to inform them that I was moving. I provided all the information they requested; move date, forward address, email, everything. I called two weeks before to confirm, a week before and they before just to make sure I was covered. Everyone I spoke to, assured me everything was good to go. I moved out, paid my last bill and I was assured my 3 different representatives that, that was it and I was good. I asked repeatedly, if they were sure, because it has been my experience that, even after you move out, there is usually still one more bill. Again, I was told my 3 different representative that was it.

Well I’ve had Ambit since 2009 and qualified for their free energy program. I get a check from them every month for around $120.00 to 150.00 per month just for being a customer and since I referred 15 people I qualified for the free energy program. Plus no cancellation fee or contract. I do have to renew every 12 months or my rate will go to a variable and it’s a lot higher than the fixed. But I do get a letter letting me know I need to call in and renew my service. I understand maybe people have had their own experience. But for the past 10 years I’ve been able to put back 14,000 dollars. I was able to invest that in bitcoin and it changed my life. Thanks Ambit.

I was on a average billing plan and I will never recommend it to anyone. First off, my service plan was interrupted 6 months in due to a neighbor setting up service and putting in my apartment number. I didn't know this as it was corrected. When I was hit with a bill outside of my monthly bill, customer service told me that the large amount owed was the average billing amount. I was told that if my full 12 months had been reached, it wouldn't have been so large. I pointed out that I didn't cancel or interrupt my own service and didn't understand why my plan couldn't be resumed. Obviously I wasn't expecting that bill and I was going to be continuing to use them. The customer service was nice, but I did end up having to pay the large amount.

Worst and most expensive company that I've ever dealt with yet. Even on a contract my energy bill was still VERY expensive & it seems like they dbl. charge for you with extra fees here & there, delivery fees etc. Customer service is RUDE when you ask questions. Because they can't give you a straight honest answer, they just repeat BACk to you the reason you ask the question. NO HELP AT ALL. If you can't answer questions about the service what are you doing besides taking my money. Look for new services A.S.A.P. UNSATISFIED CUSTOMER.

Please beware of Ambit Energy Plans. Read the small letters. I was a happy customer of Ambit Energy for 6+ years until I was charged more than twice from one month to the other consuming less KW hours. My went from an average $300 to $762.55 without any explanation but because I had switched to Wholesale Plan. They claim that they will charge customers based on the energy demand at that month. I will never contract their services and will never recommend anyone to subscribe to their service. After 6 years of loyalty they did not even have the courtesy of alerting me and offer a payment plan. I felt robbed and ripped off.

Please do not get this service. I am in Mansfield, Texas in an apartment and I am receiving on average a 160 electricity bill every month. I get charged 3 additional fees for outsourcing. It's absolutely ridiculous to where I'm thinking about filing a lawsuit.

This company trying hard to get money from you, customer service sucks especially in Texas. Not sure if this people are trained enough to the position. Is a scam. Beware and do your homework before you got stuck.

Our landlord highly recommended using Ambit Energy at our new rental home. He referred us to an Ambit "consultant". I expected to speak with an employee, but got a man name Paul. Paul told me about a "market plan" which he had been a part of for a year. His bills had been much much lower. He told me this plan follows the market so in theory, it could go up with the market, but, he told me, it would never go more than double a normal month, and he didn't even expect that. I asked if there was a termination fee. He told me yes, but that I just had to ask for it to be removed. We joined the plan.

I spoke with a nice representative today, who helped me as much as she can. My problem is not with her specifically, it is with Ambit Energy as a whole. I receive a extra $30 a month fee on my bill, because my payment due date does not fall on the days that I am paid from my job. The company will not allow me to move my due date, which I have requested to be done twice. Which means, in the past 6 months I have paid a additional almost $200 for electricity which is not at all fair.

Three times now I have had issues with them. The latest is that I am quoted over the phone a price per kilowatt and then see on the portal the lady was completely dishonest. It is impossible to talk to anyone there because they are completely disinterested in helping. MY rate has more than tripled from what I was paying under my original contract, and they are impossible to work with to fix. I strongly recommend staying away from Ambit!

It's a shame I even have to give them a start. Worst electric company I have ever dealt with! First, I living in a two bedrooms apartment, the Consultant named Brian ** told me he gave me the best rate plan. After first two month were good (still more expensive than other companies but good like $50-$70). After that, my bills goes up to $300, the reason the customer service told me is rate plan is changing every 5 mins!!! and they also charges me "WHOLESALE CLUB FEE" every month!!! ALL the details the consultant NOT tell me before I signed the contract! WHAT A SCAM! I am not a native speaker, that's why the consultant love to deal with. Totally a SCAM! They also had really bad customer service, they never tells you all of truth! Never chose this company!!!

I can not express enough to stay away from this company on every level possible. I have never been through more of a cluster than when I came aboard this company. My contract ended with my current provider and I was looking at a new company to switch to. I ended up with Ambit and made the switch, was told by my representative that it was going to be the best switch ever, and no one could beat their rates.

Horrible customer service! Stay away! Got me on a plan for 3 cents/kwh then a few months later went up to 19.5!!!! Found out after they drafted my bank account over $870.00. Called twice on 2 separate days waiting on hold over an hour to remedy this and no one answered! Called a third time and left my phone number to call back when my turn came up and no one called! But if you want to sign up for a new service you get immediately taken care of! I had to switch to a different company and still charged me $199 after I explained my experience with them! All I got was " sorry"!!!

Ambit Energy offered me the lowest package when Customer Representative advised as the flexible offer. Later on When I got my bill they charged 350$ for 1200 kw which is the highest rate ever. I spoke to customer service but they offered 10$ discount. They are not clear what they offer. I am very disappointed. What did they charged from me.

Ambit was promulgating their wholesale plan. Normally, before I switched to it, my bill in the summer was in the 120 range. They called me and offered me their wholesale plan. Avg of 9.1 cents per KWH. What they didn't say was that the rate could go up. This summer my bill was almost $1000.00 for 2 months. My house is small. I am not home between 630 AM and 8OO pm. They will never tell you all of the truth... Be aware the higher your bill, the more your upline makes.

Ambit Energy the worst electric company. I live in 2 bed apartment, my first bill was $480.00 after that it’s like $150-200. And after 2 yrs I move to different apartment with same electric company and same problem. My first bill was $485.00. How comes every time first bill is so high. I talk to them. They say we use that much electric. That’s not right. They rip the people. The company suck. Please nobody gets this company electric.

We had used ambit since 2015 and never had a problem until just last month. We were in a "plan" which was supposed to lock in an energy rate of 8 cents/kWh. We received a bill just last month of over $600, up from the typical ~$130 around the summer months. When studying the bill, our usage was really not that much higher that historical data for this month. The huge bill was because Ambit decided to increase our rates from 8 cents to 30 cents / KWh.

I pay my bill every month, at the end of the month. I recently discovered that I have been paying a disconnect notice fee of $10 for four months. The reason for this is that the payment due date changes every month based on when they check the meters and document the usage. There no set due date but rather an “around that date.” I was never informed of this when I signed up for Ambit’s service. I was told I was receiving these “disconnect notices” via email, however, I never received an email notification. The notices were being sent to my “inbox” on the ambit energy website. Had I received the notice via email as the customer service rep stated then I would have been able to locate this fee 3 months ago. I called customer service and after I pointed out the flaws in the manner in which the billing is set up, I was asked if I wanted to renew my service.

Watch out for this company's saving energy plan. This is the content of the Ambit energy electric bill for my September. I live in Houston TX. Current Charges Ambit Energy Charges Energy Charge (30 days, 3,272.3 kWh @ $0.219200) $ 717.29 Wholesale Club Fee (30 days @ $0.99) $ 29.70 Total Ambit Energy Charges $ 746.99. Current Ambit Energy charges $ 746.99 Centerpoint Charges $ 138.02 Taxes and other fees $ 28.19 Current charges due by 10/03/19 $ 913.20 Total Amount Due $ 913.20. I can't believe 3,272.3 Kwh usage. End up paying $ 913.20. The average rate charge on the market is $0.11/kwh including CenterPoint charge. Better stay away.

I have been a customer of Ambit since 2010. The first weekend after signing up, we were left without electricity because of miscommunication on the part of Ambit staff that arranged for the electricity switch. My family and I were forced to spend the weekend in a hotel. I let this fiasco pass and continued with Ambit for the next 9 years up to today when I received a $495.03 electricity bill. I have never paid an electricity bill higher than $300.00 during summers. When I called I was told that since my plan was "flexible" that the rates can increase or decrease depending on the Transmission Distribution Utility charges passed through to Ambit and the Electric Reliabity Council calculations of market cost who determines charges per month blah blah blah.

I have been a customer for more than 2 years. I changed because of their competitive rates. However, they are currently charging me 27 cents per KWH in a contract I never signed. Trying to reach them to discuss is a joke. I have been on hold for 45+ mins., today. They aren’t trying to talk with their customers, and when on hold they claim they would love to talk to you. That’s a joke too. I am hanging up in after waiting an hour.

Multi-level marketing scam. Nothing more than a way to get you sucked in with low rates during non-peak times and then BAM!! May bill - $143.87. Jun bill - $237.21. Jul bill - $358.58. Aug bill - $893.32. Sep bill - $1,014.98. RUN AWAY FROM THIS COMPANY!!!!

I start using Ambit some years ago they started off doing as promised. Then within a couple of years I start to see my bill increase here and there. I would get cheaper plans each time to help save on my bill, because as we all know Texas is very hot! Then just here recently I get a bill for 300 and something odd dollars and I was shocked my bill is usually $150-$180. I said no problem then my bill jumps to $400 odd dollars then I called then they said some story about August being the hottest month and then I get $800 odd dollar bill that did it. What's so funny is that I have a habit of unplugging things in my home and it's just my wife and I so there is no way I'm using the energy they say I am using 4300KW absolutely not. If I could start a petition to get them investigated I would. Anyone know how to start one?

I signed up with Ambit February 2019 and have been happy until I received my bill for August $890.00! My usage had only gone up 138 KW, my previous bill was $300.00. TUC was of no help. DO NOT USE AMBIT.

I've been with Ambit for about a year now and have watched my fixed rate contract oscillate outside of what it was supposed to over the last few months, but nothing too outrageous. When the contract expired, I quickly signed up for a lower fixed rate plan, so they automatically set me to a rate which was almost double what I was buying until the new plan kicked in. They've managed to inflate my bill to over 300 on a tiny apartment that I hardly ever use thanks to work. It was downright impossible to speak to anyone about it and when I did, I was told there was nothing that they could do and that I should read my contract more carefully next time. Believe the reviews. This organization is out to make a quick buck, not to provide a valuable service for its customers. Don't get caught in their MLM web. Go with an established company that can at least be consistent.

I had been with TXU for several years and I switched to Ambit 3 months ago when someone suggested it to me. For a few months the rates remained stable. Last month, my bill was $ 231 and in August 2019 I made a big jump, the bill increased to $ 848. I never had a bill for more than 350. When I called customer service it didn't help and his explanation was that I'm not on a fixed rate, that in August I had a high consumption and other nonsense. It is a very dishonest company and I do not recommend it to anyone. I wish I never signed up with them.

Once this company gets your business, they never contact you again and raise your rates without notifying you. Then they advertise lower rates on line, but you won't be getting those. If you like me have bills on auto pay, you may not notice bill increases or assume the cost of energy has just gone up, until suddenly your electric bill is absolutely ridiculous, Ambit is now changing us twice as much as what other providers are charging. Buyer beware. This company is only out to make money. They are not the nice people they claim to be. And getting ahold of customer service is impossible.

This company charged my card over $200. I don’t have an account with them. I called the 800 number on my bank statement asking them to credit my account and they would not do it because I don’t have an account with them. But they sure could charge my card. This company supports fraud and I will write a bad review every day to let everyone know what a terrible company and service they are. And I rated a zero not a one but it wouldn’t let me send this through without a rating.

I signed up with Ambit Energy for 1 year contract. Went well until the 9th month my bill was 3 times more than usual (my highest bill $168.75 vs current bill $588.53). Found out they did not charge me the contract rates per Kwh but they charged me almost 30 cents/kwh instead of contract rate 9.1 cents/kwh. I called customer service. They said I must pay the amount and they will not review my plan. I told them if they go through the history this is unusual high and my contract is not expired until end of 11/2019 which I should be honor the contract rate.

So I have been wondering why my electricity bill has been outrageous in the recent months, only to find that Ambit charged me $344.00 for a month of them to be my supplier. Needless to say CANCELLED. WONDER how long I have been GETTING CHARGED and was blaming the ELECTRIC COMPANY all this TIME. SHAME on you AMBIT. How is this even LEGAL. Absolutely a scam.

I first signed up with Ambit on Feb 2019 because the rep said we were on a fixed rate and the best there was. True that it was the best, but the part of it being a fixed rate was a scam. It worked out ok for the first 5 months in the $200 range monthly until this month's bill, Sept 2019. Bill was $792.59 with the Wholesale plan. I was charged from 5.2kwh to 24.6.. WOW! What happened to the fixed rate for this plan we don't know. No one knows not even the representative that signed us up. He even says he understood it was a fixed rate. He has been working for them for 12 years and he now is as much confused as we are???? I can understand the increase since everything is so high but 3 times the increase is unbelievable!

Switched from TXU believing I had a fixed rate lower than TXU. For more than a year, rates were stable. In August 2018, monthly bill was $206. In August, 2019, bill jumped to $806 (July bill was $238). I was a trusting fool - avoid this company.

Keeping a long story short switched to Ambit Aug 1st 2019 and my electric bill more than doubled vs my previous provider. My average bill for August is around $300 with Ambit and their low low wholesale prices my bill is....$650! Stay away from this company far far away!

I had been with TXU for several years and switched to Ambit when a friend suggested it. The rep signed me up for the wholesale plan because it was supposed to be the greatest rate out there. My bill was triple what I paid TXU for less KWH. Because this plan charges based on demand, our KWH would fluctuate from 1 cent to 93 cents every 5 minutes. On top of this insane price per KWH, we were also charged a KWH from Oncor and a daily rate of 1.25 to be enrolled in this “amazing” plan! After 3 months of getting hammered with outrageous bills we cancelled our service and went back to TXU. I would NEVER recommend this company to anyone.

I have called Ambit Energy customer care regarding power outage. They told, "We are not aware of the issues ... We don't care about customer issue...." Don't go with ambit. Choose better one one instead of ambit.

Been paying about 150 a month for the past seven month and this month I went on vacation for 14 days. Nothing was left on. And my bill came out to 356. Call them and they say that my bill goes up and down with the stock market. Never heard of this. Very dishonest.

I have been with Ambit for a while because of points incentive which I did not used. I signed in Ambit wholesale plan based on 8.8C. It worked out ok for a few months. This month my electric bill is more than double and I was charged 15c on usage. It is almost double of what Ambit Energy advertises. When I called the customer service was of no help and their explanation was that it can go up. I understand the increase but cannot justify almost double the price. I would not recommend this company to any of my friends.

This company has to be the biggest rip off ever. Normally my bill is 100 or so. Now I get hit with 400 because of the summertime with it being so hot and I was told when I signed up I was on a fixed rate so I never would have imagined getting a bill this outrageous for a tiny little apt. Now I’m being told I’m not on a fixed rate... I definitely need to go elsewhere.

Horrible service. I cancelled my electricity service in April and still haven’t received my $160 deposit. I’ve called countless times and spoke to several people only to be told that it takes 20 business days for a check to be mailed. In what world is this considered okay? So frustrated with this company and will be reviewing in all platforms until I get my money back.

This company send me a renewal notice to an email I do not use. A month later I realized my ComEd bill was higher than usual. Called Ambit and they doubled my rate because they said I did not renew in time. Also they said it's going to take 2 billing cycles to get my normal rate back. They are charging me 11 cents per kilowatt hour right now. Company is a total scam, my bills are almost double. I wish I never signed up with them. Stay away from this company.

They never send my bill on time and charge late fee. When I call them, they always said it's my faults. I pay the late fee the first time. I required them to check my address to be correct and sent the bill on time next time, but it keep coming late.

In my opinion, Ambit Energy is the WORST! I enrolled in their Guaranteed Savings Program which ended in December, 2018 and it is now July, 2019 and I have yet to receive my cost analysis and refund check for my gas delivery. Despite numerous phone calls, emails, escalations and promises, they still have not refunded me the amount owed. I give a dire warning, do NOT do business with Ambit Energy!

I switched to Ambit because of their cheaper rates with exactly the same service. Switching was easy and had not experience any problems. Plus, you don't get those hidden charges from other companies... You just need to do your own research.

Did not know that there are transaction fee that charged monthly on my power and gas bill that I do not have to pay. After I switched to Ambit, I carefully monitored my bill and I saved over $150 a year. I had been paying $150 for the same service, same product every year... Thanks to Ambit.

We Live in Edmonton Albert Canada. We have been using Ambit Energy Canada since May 2018. We are having a great experience with Ambit Energy Canada. We are happy with the services for both electricity and natural gas supply. We have no issues with Ambit Energy Canada nor customer service. The online system is easy and friendly. The rate is very competitive. Our family members, friends, and business associates are happy saving money with both of the services. We thank you Ambit Energy Canada finally supply both electricity and natural gas to our city.

I canceled my service because I wasn’t moving to my apartment. Literally I canceled them less than 24 hours. This was April 4. It’s now June 24 and still have not received my refund. What even better that there is no real supervisors. They can’t give me even a correct day and I’m still waiting. I don’t care how cheap a company is. You get what you pay for.

They sent me a bill for $1264 for one month and said they reviewed and found it to be correct and before then never had a bill for more than 200 and this is many years of billing. If you want to get ripped off, use this joke of a company.

I have been a Customer & Consultant with Ambit Energy since 2016. They have had great rates and any issues that have come up have been resolved. 90% of the people I have dealt with have been friendly and helpful, which is more than I can say for some other establishments.

Called Ambit and notified them that I was moving - the representative informed me that the service will automatically be canceled when the new services begins. What they don't want you to know is that this switching date can be weeks after you move to your new location causing you to pay for those weeks. Instead of working for you, they don't inform you that you need to call and request a cancelation - which is processed much sooner. I feel terribly misled by them.

FRAUD RISK. I signed up with Ambit energy in June 2018. When I closed my account on March 31, 2019, my final bill was exceptionally higher than anticipated. I called in and I was informed that another account had been opened under my name with my DOB and SSN. They informed me that when I called in to close MY account, their collections department conveniently combined my account with the FRAUD account and charged my automatic payment method the two balances owed on both accounts. I called and disputed it only to be told they couldn't help me with the charges saying that I was responsible for them due to being tied in with my SSN.

Consumer beware. I moved to Houston about a year ago and I was referred to Ambit by the leasing office of my apartment, bad decision to sign on with Ambit. The highest utility company I've used ever and they will not make payment arrangements with you unless you pay them a percentage of the bill. STAY AWAY! Direct Energy is a MUCH better choice, good luck!

Customer since 2015. Type of plan: Average Billing. Average payment since 2015: $35-75 per month. Home: 3 bedroom/2 bath. On February 2019, received a bill for $735.45. Explanation: Company miscalculated payment for 2018. Cancelled since no offer for Ambit to take ownership of their error. $315.72 for cancelation. Customer service stated payment arrangements are available for poor people like me if I was interested. A total of $1051.17 must be paid to avoid collection and report to credit.

My son and I live in a one-bedroom apartment and I work from 2 p.m. to 7 p.m. Monday through Friday. He is at school from 6 a.m. to 7 p.m. Monday through Friday. I unplug everything except my refrigerator and my stove, ceiling fans are turned off. Lights are turned off. If it's not being used is turned off or unplugged. My February and March bill is $170 each month, I don't understand. My grandmother lives in a a four-bedroom house with three roommates and their electricity bill $78 each month. After reading the reviews, this is ridiculous. I'm with an apartment and new to Texas but I have never encountered is this high. I wish I would have done my research before I agreed.

I went with this company because of a friend that was doing it as a business, this company just after the contract was up they charged the largest bill I have ever seen even before all my windows were changed. I complained and they said that this was the reading. It even happened to my friend who also left this rip off company.

In the last two months this Ambit and TNMP have ganged up on its customers and are charging 75.00 on top of my regular 130.00 bill. Plus misc charges! This is robbery!! I spoke with Ambit who says it’s out of their hands! I will be searching for a new provider first thing Monday morning! There is no way I live in a 2 bedroom apartment and have a 255.00 bill! I’m breaking the contract and it can sit on my credit until the day I die as far as I’m concerned! This is BS!

I called up a friend in Dallas who worked at Mary Kay at the time, and asked him how they did this in a way that people looked at them with pride and respect. He told me, "Never sacrifice integrity for growth." Since then, we have held that as our mantra. Jere Thompson, Jr., Inc. 500 Interview (CEO of Ambit Energy). Really? That's not the treatment I recently encountered at Ambit Energy.

I start with this company since 6 months ago. Every month I observed that the bill goes over and over. I'm a senior and I live in a studio. This studio has a stove, a dishwasher and a refrigerator, but I can't use the dishwasher either so much the stove. Just one time during the day. Also I haven't a microwave. Just use the heater when is necessary. Just I have emails sending to this company about my inquiry, but I have no answered. Before this company I signed a contract with other and they didn't know nothing about Ambit Energy.

I transferred to Ambit after receiving a $500 bill from TXU. For the first year all was fine as I paid under $150 a month. My son and I lived in a 2 BR townhouse. My son has since moved and I moved to a smaller unit. I ran into problems when it was time to renew. I renewed in Dec 2018 per email from Ambit. A second email request to renew came in Jan 2019. I didn't respond as I had just renewed. I receive my Jan bill and it's over $200. I call and they tell me that I renewed too early in Dec and should have responded to the second request to renew and was placed on a month to month contract...which doesn't make sense since I renewed in Dec per their request.

I have never had a problem with Ambit for over 3 years. I get free electricity with their Free Energy Program and have saved a lot of money. The company sends you an email, text message and a letter about 45 days before you are up for renewal. I suspect that many of the people complaining on this site just never checked their mail or renewed and went into the default rate. My energy consultant also always reminds me to renew. I think Ambit does exactly what they say and what is written in their terms and conditions.

Don't fall for this nonsense! After my first year was up, they raised my rate by nearly 50% the first month. Now it's at nearly double the regular rate that my electric company charges! When I called to cancel, they told me it would take 1-2 months to shut it off and all the while, I have to pay these outrageous generation rates. All in all, it's going to end up costing us around $120 more by the time they change my supplier back to my normal company. This kind of stuff should be illegal.

Like others have said, they will change your plan after 1 year. They sent a mailer telling me to call but by time I actually received it, it was too late. They changed me into a variable plan for 2 months before PSEG took over. Any savings I would have had are now gone with those rates. The letter was printed on Dec. 11, 2018. I called on Jan. 12, 2019. The day my plan was supposed to end. There is no way to be able to call in the time period they give you. Also I had my gas thru them as well. They cancelled plan not me. Because it was cancelled before the year I lost my guaranteed savings. WTF. I didn't cancel it - they did!!! You only save 1% if you are lucky and able to renew the plan in a short timeframe. Otherwise you lose money!!! I am looking into class action in NJ.

I just started services with them on 1/14/19. They sent me a bill in the mail on 1/19/19 and stated I owed them $590 dollars... I proceeded to call to see if it was an error on their end and the lady who took the call answered laughing and giggling talking about people, then when I explained my issue she then put me on hold for 5 to 10 minutes (to probably finish her conversation in peace). She got back on the phone and said it was from an account from 2015 I had but which was 5 years ago... When I asked why they didn’t state this from jump when I started service the young lady said she didn’t know and then ask was that all... I then ask to speak to a supervisor and she hung up the phone... THIS COMPANY IS A COMPLETE RIPOFF. FULL OF UNPROFESSIONAL WORKERS AND DESERVES TO BE SHUTDOWN & BANKRUPT.

I have been a customer of Ambit, in upstate NY, since 2012. So have my parents and siblings. We have never had a bad experience. I have gone onto National Grid's website and did an ESCO comparison for myself as well as my family, and found that we all saved on our bills as promised. EVEN when the polar vortex hit in 2014. Our bills soared, as everyone else's did. I called Ambit & they explained why. I then called National Grid (my incumbent) & had them do a side by side comparison of my bill with Ambit & what it would have been if I had just stayed with my incumbent as my supplier. They researched it & told me that believe it or not, I actually paid LESS thru Ambit than I would have thru them.

I live on a split level house, new windows, solar panel and heat pump (electric). It's all electric. No gas or oil and they doubled the rates, i was paying 0.9 and I got charged 0.18 per kwh without notice or anything. I will call them tomorrow (Monday) and want to see what they gonna say. Also they estimate usage and that's B/S. I don't use 2600kwn per month. One time was 3400 kwn per month, and as I said I have solar panel, new windows, central heat pump etc.

Shady business practices. They prey on folks who fail to renew their contracts. My rate went from .0675 to .012375 after my guaranteed savings plan ended. They claim I should have received a notification about renewing. Never saw it. What kind of people would charge you double the average national rate. Thieves, scam artist, liars. Pure evil. Please don't make the same mistake I did.

I will never recommend this company. They charge you 10.00 to send you a letter to tell you you are late. When I requested it to be waived they told me I should pay it because it was part of my contract to give me an extension to pay my bill. When asked why they can't waive it, the answer given because I had been charged this fee in the past and had paid it. Apparently I was not aware of it then, but needless to say they charge additional fees and then unlike other companies refuse to waive them to make money. We work too hard for our money for a big company like this to just make up a fee and not inform you of this especially in a technology world of emails and online bill pay. Stay away I say!!!!

I would not recommend this company. They processed my light bill multiple times and made me wait 30 days to return the extra processed payments. Their website is very inconvenient and when I called to request a refund they stated that their website could of been not working properly which is why the payments were processed extra. Horrible company!

I signed up with Ambit because my apartment told me to sign with them. I should have pressed or looked into more options because I signed with a terribly expensive plan. The customer service is terrible. I would highly recommend another energy company like Direct Energy - my new service provider who has reasonable prices and GOOD customer service.

I have used this company since 2012. I didn't renew the notice since I had never received the renewal notice. So I was automatically billed at a monthly rate for many years and I had paid extra thousand of dollars. The company tried to expand their coverage and never provided customer services.

I was with Ambit Energy for 6 months. Their customer service is terrible! Yesterday I was on the phone for 58 min. The first 40 were wasted on hold waiting for a live person to answer my billing question. Once I got a live person lets just say that English is not their first language. They are relentless with their payment schedule. There is no leniency with their short due dates. Typically I pay my bill within a week of receiving it. EVERY month I got late charge and threat of having my services disconnected.

It was very simple to switch to Ambit Energy as my supplier. They offer lower rates than my provider National Grid which is why I chose them. People need to do their research on energy deregulation and the benefits you can gain by switching to Ambit Energy. I live in the Massachusetts which the energy market is different for every state that Ambit services. There's no sign up cost, no contracts and no cancellation fees. I've been with Ambit for about a year now and I've saved $500 so far. Looking forward to more future savings.

Just call customer service at any time of the day and see how long they keep you waiting. Don't press new account, press something like billing or representative, you will be waiting at least 45 minutes. Then they will give you an option "press 1 for a callback," please do it! You will never receive that callback. They charged us from the wrong meter, I know it was CenterPoints fault because they gave them the wrong meter. But now, after 2 months, the issue was corrected by me, my wife and Centerpoint, still, they keep saying that there was no problem at all and we never overpaid (when clearly they have the wrong meter number on our bill).

I have never had electricity bills like this. One person, very frugal. Senior citizen/Veteran... living on social security and disability... called to say I would be late paying, they ok'D my delay. I paid my bill which included a 60 dollar reconnect fee... and two hours later... they turned off my electricity. I never have lights on if I am not in the room, do maybe three loads of laundry per week, frequently gone for two to three weeks at a time, keep the ac 76-78. My last bill was 220 dollars before the 60 dollar add-on... should never have left TXU. There is no flexibility with this company!

I have used Ambit Energy for almost 3 years. I never have any issue with renewed and the rate they give is normally cheaper than all other ESCO, I don't understand those comments below. There is always needed renewing for fix rate, if not then you will switch to the variable rate automatically. Common sense people! You always need to renew no matter what company you used.

I was paying a 13 kwh with my previous company... Amazingly with Ambit I'm paying 9.2 kwh and somehow my bills are higher with Ambit. After comparing a few bills with similar usage same months Ambit is still higher. I did ask if there are any hidden fees, or fees outside of the normal taxes before signing with them was assured no by the sales rep, and direct Ambit employees. They told me that because of Oncor raising their fees was the reason I saw the increase... I asked what date did this take effect, I was told September... Every example I looked at for the higher bill was before September. Stay away from Ambit, they have extra fees probably why they offer the deceivingly low rates. And it's 199 dollars to break your contract.

Wow! These reviews! I've been with Ambit at least 6 yrs and for those yrs, summer/Winter my bill has been consistent, give or take a (few) dollars. This is why I stayed. Which for Me is a plus, never experienced extreme bills. Always have gotten letters of renewal, with ample enough time to renew. I've never had to Ask for extension, so I wouldn't be able to share on that, however I had to call Ambit a Couple of days ago, and I did hold for 45 mins Way too long. The representative was helpful, As well as professional!

I have been with Ambit Energy as my 3rd party supplier for 3 years! At first we received a massive discounted rate and saved $96 our first month! No problem renewing! ALSO, have received FREE ENERGY for since April 2015! It has saved us $3500.00 so far!!!

I've used Ambit for a few years now. During certain months of the years, my bill is the lowest its ever been. However, there are a few ways in which they make their money back. The summer bills are at least three times as high as your average the rest of the year. They will send you notices of near late payments, but won't notify you of disconnects AFTER you've spoken with them about customer service needs. Then they charge ridiculous reconnect and redeposit fees.

Amibt Energy claims to save you money on your electric - and they will for a short time. They will mail you a postcard that looks like a advertisement to tell you - call to lock in your rate. If you do not see this postcard - many do not - they will charge your triple what Com Ed will charge. Your small saving is sucked up and you are billed more than you ever saved. Then they tell you it will take two bill cycles to switch you back. They are screwing people everywhere and getting away with it. RUN from this company.

I switched to Ambit a few years ago, and like everyone else was swayed by the cheap rate... that was only good for 6 months. More and more rates rose and they seemed to dream up more and more fees. $2.50 to make a payment anyway other than the old stamp and envelope method. Then you get penalized $9.99 for not using enough electricity... wth? Aren't we supposed to be conserving energy?

BEWARE! You sign up at an introductory rate and then they supposedly send you a notice (NEVER RECEIVED) and an email (ALSO NEVER RECEIVED) and when you don't respond they enter you into a variable month-to-month rate which is over double the rates of all other carriers. I even put a reminder on my calendar to check the energy rates which I did. The rates I saw online were still low so I stayed put. I did NOT know that they would change the plan that I was in and move me to this outrageously expensive plan. RIDICULOUS!

I went online while chatting with an agent to make a payment. I accidentally entered the wrong payment amount and within minutes I notified Ambit customer service to see if they could stop the ach payment I did and they said no. That it would be a credit on my account but I could request a refund once the payment has cleared. Well the money cleared my account and so, I requested that the credit on the account be refunded back to me and they are telling me it will take 20-30 days to receive a credit; however if my bill generates within that timeframe then my credit request would be rejected. So, I told them that the money was meant for this account and if my due date isn't until mid month of August then they shouldn't keep my money. They apologize and said that's their policy.

I've been with them for 3 years and it has gotten progressively worse! My bill is now in the $300s and whenever I call they can never give me any details or reasons. I made a payment with the wrong account and realized it 10 minutes later so I called trying to cancel the payment and of course they can't do it and I'm going to get a $25 fee. I made the mistake of renewing my contract and DESPERATELY want to get out of it but they're going to charge me $300 to break it. Please please please just go with another company, I wouldn't want anyone to have to deal with this company.

All work all day!! Have small kids and make sure everything is off and also put the thermostat at the temp. THEY (Ambit Energy) said to for some odd reason my bill was 300.00!!! I ask how? Why? They don’t know...they not sure. I asked the rep I needed details 'cause I don’t understand. THEY DON'T KNOW!! I flipped out!!! Right at this moment I’m have to switch 'cause this do not make sense at all!!! I’m so mad I’m shaking!! Don't get Ambit. They charge you and cannot explain NOTHING!!!

RUN FROM THIS COMPANY!!! My apartment management set me up with them. So I called to set my deposit and setup autopay MONTHS AGO and their autopay never worked. I kept having overdue bills and then paying them by phone. I have very good credit and have never had difficulty paying bills before but these guys have the worst customer service. They also don't contact you to let you know an autopayment didn't go through. They have my email- I know because they send me emails for advertisements and they know my phone number but I received zero calls to let me know they were going to shut off my power.

I have never had as many problems with an electric company as this one. I am not a consultant of this company, I am only a customer. Let me begin by saying, that if you want to have an account with this company a representative cannot have you apply through a computer that you can review the information with. The problem with this is that if the representative gets your information wrong and has the address for the wrong apartment YOU as the customer has the pay any electricity used by the owner or inhabitants of said wrong location. Second, to get this situation fixed you will spend at least 30 minutes on the phone. I know because this situation happen to me.

My bill went down, I was a bit confused about the energy bill breakdown but then called and was explained about supply and delivery charges. My taxes went down a lot also and some fees were removed.

WORST 3rd party energy company is this call Ambit Energy. Customer service are FULL of BS. Their rate is never correct. Up and down like stock market every days and all like of charges. I can get my bill from any other company for around $400 a month. But when I used them, it up to $700+ a month. And you ask them why. They all can tell you is, "Rate will be change every day. I cannot do anything for you." WTH. DON'T USE THEM IF YOU CAN. IF NOT... GOOD LUCK WITH YOUR.

Ambit Energy issued me a check was declined. Buy two check cashing place and stupid bum me DID say, "Ok I will take it to the bank" and wooo. That cost me $35.00 Ambit Energy/Ambit marketing LLC. Don't take their checks or you could get a declined notice and charged or charges from your bank. I called at approximately 12:15 pm today the number on the check and did leave a message but as of 11:29 pm they have yet called me. I have read nothing good other than it's bad. Ambit you're the people that agreed to give me the money and you can't even cash the check or call me back.

We love Ambit! Not only was our rate reduced immediately, our budget was recalculated to a lower amount, but they now send us a check! No other energy company has paid me for using their services. We have saved our friends and family money too by referring them. I would recommend to anyone!

I hated this company after just 3 months and stayed because they charge you $199 for early termination. So, after I found another apartment, I got quoted a much better plan with Gexa and thought I'd call to make the switch. After talking to a retention sales rep, they "convinced" me to stay for a similar plan and that I would avoid being charged a disconnect fee. Then I go to pay my bill and they sure enough added $199 for early termination. My electricity was still on and I stayed with them. Paying that would defeat the purpose! This company is a joke!

Ambit Energy is a wonderful company, I have been a customer for two and a half years. Never had a problem with them. I have become a consultant with them and the experience has been great! The company has great integrity. Well lets face it there's always something wrong with every company or business a little and people will get wet behind the ears cause it didn't go their way. But overall Ambit is a great company. They do save you a little bit of money. And they do care.

I've been using Ambit Energy for two years. I started with Ambit in 2016. The rule is after a year on your contract you would have to renew it into the plan you have always been in. What they didn't tell me is if they send a notice to renew and it is not caught on time, they will automatically renew you into their highest variable rate without notice. So, I received my electricity bill and my bill went from $97.00 to $285.00 for one month! After I called to discuss this with Ambit, they told me they have the right to change the plan over at their discretion after a year has passed. Here is the sneaky part, they will change over to the highest rated plan because they told me that most people don't want to mess around with renewing their contracts. I am furious about this.

I been went to Ambit Energy since 2010 but from last year their services very bad, they always sending statement to my house after or only 1 or 2 days before your due day. When I called to customer services they told me because I'm late for my payment so I need paying for $125 for deposit until my contract expired they will give that back on my bill but when my contract almost expire I call and ask about that. The guy told me I have to stay with Ambit 9 more months if I want my money back. Huh look like they kidding on me. Well I don't need money back and don't need to stay with them no more. You have be careful when you want or planning change your services to this company.

I have signed up for electricity service with Ambit Energy over the phone. I was presented with a possibility of paying a low rate of 8.5 cents per kWh if I sign up for a year as well as for paperless billing and automatic payment. Later, I was redirected to an automatic system that finalized the process. I have specifically asked the agent about any additional (or hidden) fees that may increase my effective rate and was told that there are none. However, since then, every month I was charged an additional fee of $9.99 because my electricity usage was below 1000 kWh. This fee significantly raised the effective rate that I was paying to up to 17.3 cents per kWh (more than double).

I didn't recommend to people for Ambit Energy, I experience worst in this services and have problems with my billing. Every month they increase price for services. I also experience worst customer services. Never use this services. If you really want to save money, use another energy provider.

Tried to save money on electric bill and chose Ambit as the provider due to their favorable rate. Due to the process of having to verify the change, I opened account in my name. I asked the representative if that would be a problem as our electric bill with Eversource was in my husband's name. She assured me that there would be no problem. Today I receive a call saying Eversource rejected the change due to the fact Ambit was not in my husband's name. Lost out on a good rate and they obviously have no idea what they are doing. All they could say was, "Oh sorry..." Not helpful...

I have been an Ambit customer for more than four years, and I still have people tell me it’s a scam because of how they market their service. People are extremely skeptical, which I understand, but to say it’s a scam is just being flat out lazy! They don’t always have the cheapest rates, but they are very competitive. But because people have the opportunity to receive free electricity and get paid simply by referring people, that beats everyone else! Their customer service is AMAZING as well.

I forgot to renew this year to the lower rate plan and was charged approx. an extra $50 per month due to the very high rate plan that they put you in by default. That rate was about 75% higher than what JCPL was charging. To me that is very shady and I dropped them immediately.

Anyone who complains about their rates getting raised without them knowing did not read all of the terms and conditions. It's very simple - you choose your rate for the length of the term you want (I always choose the lowest rates!) and when it's time to renew, Ambit sends you a letter WELL in adv