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Reviewed Aug. 20, 2021
There are hidden fees included and the customer service can't provide you with any legal document for the extra charge, I'd scheduled 8/30/2021 to stop my service forever. Copied this from my bill> Current miscellaneous adjustments: $ 62.47. Please don't let this company scams you too.
Reviewed Aug. 18, 2021
If I could give 0 stars, I would. Horrendous customer service. I've been trying to be patient but I've been trying to correct an issue since July 1, and it is August 18. They continuously give you the run-around which diminishes patience after 2 months. I was supposed to move into an apartment but my complex moved me to a different unit. So that same day, I called and asked if I could move my service to the new unit. They happily said yes and that no additional fees would apply. But then, I received voicemails from them saying I owed fees. One of their managers contacted me and said to disregard those notices because I should not be charged that and an "investigation" would be opened.
Later, they called saying someone else moved in that apt so that's why the investigation closed, pay the fees. I do not have control over who moves into that other unit! Then another representative tried telling me the fees were because I left Ambit. I still have them in my new unit, they can check their records. They even had me email some customer service place that never responded back. They kept saying we'll open a new investigation but nothing comes of them. I finally gave in and paid the fees today, for an apartment I never lived at, because I will not let them ruin my credit but it was extortion. I just wanted to warn future customers to find a better company!! I wish I had.
Reviewed Aug. 5, 2021
I have been with Ambit for years on and off when they are available in my area. At the end of my last contract I didn’t renew because I was looking to move and didn’t know what area. My house is only 1,200 sqft and I do not keep it down in the 60’s. My bills have been outrageous, far more than I have ever paid in my life. I’m using 1000-1200 kWh and my last 2 bills have been over $200 a month. I enrolled with another provider and Ambit called me asking what they could do to keep me! I laughed and said nothing and explained the reason, the rep said if I ever changed my mind give them a call! Well, I’ll tell you NOT a chance in HELL. My last bill was almost $300! Are you out of your fricken mind! Stay clear of this company!
Reviewed July 30, 2021
Updated on 03/22/2022: First off Ambit energy misled me about how much i would be paying. Then when I called and cancelled they said it was effective within 1-2 billing cycles. 2 cycles went by....still not cancelled. I called them and cancelled again.. 2 months later I get a bill for double the price /kw hr. of previous bill still with Ambit. I have concluded that this is most likely a type of scheme they have To string customers along because there is apparently nothing I can do about it except get a lawyer involved. Being a business owner myself, it burns me up when I see a company operating in a dishonest way.
Original: I decided to save some $ so I saw that Ambit had a plan to get commercial electric supply rate at .0295 kw. So when I called to sign up they told me that the rate I saw on the NYSEG website was only for the first month... OK... so that price was falsely advertised. But I still signed up. I have documentation on this. First bill came in the mail .065/kw. I called and they said I have to call the electric company. Called the electric company and they said I have to call Ambit. I feel this was just a ploy to get me to switch. No accountability, no one gives a crap at Ambit or Nyseg, they just pawn you off to another phone operator.
Reviewed Feb. 9, 2021
Ambit had a technological glitch in January that caused them to delete our auto payment information. They did not try to reach out to us about this (except one phone call with no voicemail), or fix the issue on their side. After one month they shut off our power due to lack of payment. When we called it took them 4 hours to turn it back on. We tried to complain, and the service representative spoke from a script, could not help us or offer us any compensation except to reimburse the late fees, which were their fault to begin with.
Eventually, they offered us a credit on our account, but could not tell us that they would take this complaint seriously, or had any plans to keep this from happening in the future. This company does not seem to care about the customer, and only wants to squeeze as much money out of us as they can. We are switching companies as soon as our contract is up (It also has a $200 late fee).
Reviewed Feb. 6, 2021
Ambit Energy is my electric provider for my office building. I recently received the latest statement that said my payment was late. I had set it up on autopay with a credit card. I called and they said it was a glitch. My American Express was fine and I never had any problems with it. I always pay the balance so it wasn't my card. The rep couldn't explain why it didn't go through, nor why no one called me. By the way, I am unable to log in to my account and they can't reset it. I will be changing this company when my contract is up.
Reviewed Dec. 18, 2020
Beware of this company. We stared with them and after 6 months we decided to cancel their service and move from that address. They told us that it would take a month for them to cancel the service. After that, we started to receive letters with bills that we already paid. For some reason now we owe more than $700 in past bills. Which is impossible since we already paid them and moved out of that address. We called customer service and the representative (a lady) we talked with was very rude, angry and yelled at us. Unacceptable for a company to have this kind of employees. She didn’t help us at all and tried to threat us saying they will send us to collection agencies and our credit score will suffer. Such behavior is very shameful. They are a scam. Don’t let them get you. I’ve read other reviews online of people experiencing the same situation. Please be careful if you already have this service.
Reviewed Dec. 4, 2020
I moved to Texas and was unaware that you had to choose a Electric provider. If I knew I would have done some research on providers and read some reviews. I have canceled them due to their over charging rates and have been trying to get an overpayment refunded. This process has been tough, to say the least. It has been over a month since my first request and they acknowledge my first call but admit nothing was done, but can not speed up the process to get me my refund to me. Do yourself a favor and do not choose Ambit Energy to be your Electric Provider.
Reviewed Nov. 30, 2020
The online portal is poor. I had set up a Pre-Auth payment from my credit card so I wouldn't have to worry about going into the online portal to make payments. The website confirmed I was enrolled. A month later I find out that I am receiving late payment fees because for some reason I am not enrolled even though the website confirmed that I was. Customer service was not able to refund late fees or commit to listening to my situation or change the portal. Obviously some technical issues here.
Reviewed Nov. 8, 2020
They will cheat you out of every dollar they can. Their customer service agents do not understand how to provide accurate information, they are extremely slow, and they have tried to change my payment due date 3 times to charge me late fees. The list could go on... I can't rank them low enough.
Reviewed Nov. 6, 2020
Ambit started off OK, stating their electric rates were the cheapest. Sucked us in for a year commitment and it took multiple calls on the phone to run away from them after after the 1 year commitment, calling to cancel service and having to follow up 58 days later to find out they never cancelled service. Somehow, they were able to attempt to invoice me $56 after the requested disconnect. Quick break down. $56 balance, $40 deposit being taken out of that. $10 fee for disconnect notice that they did not do their job on. Leaves a balance of $6 on the account. I asked them to zero this out of 1 year of 100% on time payments and they said NO. Please make sure you run away from this company.
Reviewed Oct. 9, 2020
I been with them for months now and if your power happen to go out it take them 24 hours to bring it back on. I had things on the refrigerator that went bad. Worst part is they don’t tell you this when you signed up with them.
Reviewed Sept. 2, 2020
Ambit Energy used to be a great company as our electricity provider. We've been with them for over 10 years. At the beginning of the year, they didn't see that we had paid our bill, and they shut off our electricity. They apologized and within a couple of hours it was turned back on. We let their mistake go as we all make them. They have turned into a sloppy energy provider with higher than normal rates. In order to change to a different plan within their company, the customer must pay the $199 cancellation fee. We will be paying that, but switching to another provider. Save yourself the trouble and do NOT chose Ambit Energy. They're not what they used to be. Horrible customer service and policies.
Reviewed Sept. 2, 2020
I have always been contacted before any change has been made. They never sent me a letter or called me to inform me I was being put on a higher plan. They never contacted me. They put me on a higher rate with a year's contract that I did not agree to.
Reviewed Aug. 31, 2020
This has been the WORST experience I have ever had with an electric company. The issues have occurred every single month from start of service. My electric has been disconnected every month since service and I have payed every month on time. The very first month they charged my account 3 times!!! Claiming that the amount had been refused for insufficient funds. When I called they were extremely rude. They refunded me back all money owed 2 weeks later. The second month they disconnected saying that I had not payed the bill, my account is on auto draft. When I called the manager was again extremely rude. Third month same thing. This month we are back to the insufficient funds scenario. I do not understand how this company even exists still. I am required to use them do to my apartment complex. However I do NOT recommend this company under ANY circumstances. They are a big reason I will not be renewing my lease.
Reviewed Aug. 27, 2020
I had subscribed to Ambit Energy in September 2019. This customer rep lady asked for my personal information over the phone, including SSN, and was very rude. Anyway, we went ahead with setting up the account as we were promised only a contract of 6 months and a low cost of energy after that. We were guaranteed special low pricing after the six (6) months of service.
Before the end of the contract, I tried to contact Ms. ** via phone & email, but she did not reply back. I then called Ambit Energy customer service and was promised that our low rate would be the same. Soon our bill started climbing up from approximately $90 to our current bill of $188 per month. We have not been home for at least part of each month. I tried explaining to the customer service representative and asked for a manager, but they were extremely rude.
Our apartment is only 1000 sq feet, and this cost of energy is very high. I want Ambit to refund the amount from the 7th month onwards till the current bill as we were promised that our Electricity bill would NOT go up. We will pursue all avenues, including contacting government regulatory bodies and other social media platforms if this matter is not promptly addressed. We have canceled our service with Ambit and pursued their competition. They have lost a good-paying client. Very Frustrated!!!
Reviewed July 17, 2020
I saw a low rating for Ambit and was surprised. I have had great customer service and my parents have been customers for 12 years. I did however look at the ratings on this site for the other energy companies and they ALL had a lower rating than Ambit. I don't know what these people who say they are going with another company are going to do... go without electricity? Always the same complaints, too. They forget to pay their bill and complain at the consequences? Majority seem to be customer error by not reading the EFL which is required by law to be available to potential customers. And with Ambit, if you go paperless and autopay they reward you with a substantial discount. Go with Ambit and please for the love of dogs and cats... read the policy statements. Due to the loss of work during the pandemic I decided to become a full time Independent Consultant with Ambit because I have been a satisfied customer and believe in the company.
Reviewed June 29, 2020
I am in Alberta Canada and having been using Ambit Energy since Nov 2016. There has been significant cost savings over time. Saving money and being able to earn FREE energy supply has led me to introducing to all my family and friends. There are no hidden costs or transaction fees.
Reviewed June 17, 2020
After being a new customer and trying to have a better understanding of my bill and charges. I spoke to two Ambit employees, one which was talking over me and giving me no actual explanation of what I was asking or seeking to understand. Second was a supervisor named Kaddim - both which were not good at explaining and or clarifying anything about my bill. I simply asked why would they no mention extra fees and charges when you a new customer calls to join your services. I was told, "Well it was in your contract" so basically you are wrongly informed and/or misled into something and then they tell you, "Well it was in your contract" which is something that is sent after you have signed up with them.
Also told that the consultants are not the same as Ambit energy agents - so when you google and search Ambit - make sure to ask to speak directly to an Ambit agent or you will speak to a consultant which is not the same? Let's just say that after the call I was left with major confusion and mind blown. I will definitely cancel my account and never recommend Ambit to anyone.
Reviewed May 20, 2020
I switched to Ambit Energy for gas and power last year. I have had great service and my bills are way cheaper than before I knew I had a choice of providers. I also like the fact that with referrals I can get Free Energy from their promotion.
Reviewed May 18, 2020
*Do not use Ambit Energy. Using their marketing representatives Ambit pitch what it considers low rate of 8 or 9 cents per kw to potential customers, but when the bill shows up Ambit uses algebraic formulas to compute your consumption. Ambit energy sent me extremely high bills every month. When customer service is contacted, they all respond like programmed robots. They gave me the excuse that my bill is high because I do not have auto pay.
This April, I tried to pay my bill online as I usually do every month, but the site was down for about two days. I eventually contacted them by phone to pay the bill with my debit card, Ambit customer service insisted that an additional charge of $2.50 for card, and $10 for late payment will be added to my bill. While the rep agreed that the website was down, he refused to waive those charges. I can't wait to switch when term expires in August. Ambit should not serve the public...
Reviewed May 14, 2020
Due to Ambit Energy’s own negligent, they charged me late fees during COVID 19 pandemic. When it is against the State and Federal law. They don’t care for their customers and it’s all about the money $ for them. If you have been charged late fees during COVID 19 Pandemic, file a class action lawsuit, because they take advantage of seniors and people who make automatic payments. This company needs to be prosecuted for charging late fees during COVID 19!
Reviewed April 28, 2020
I’ve probably been with Ambit for a decade now and I’ve never had a problem. For the last couple of weeks I get an error message when trying to access my account to renew my service next month. My auto pay debited my account on 4/13. Because I’m not working due to Covid, my fiancé saw the statement on the counter (it had the 800 number I was going to call since their website is down) and thought he’d help me by paying the bill. Ambit charged him FOUR times and we are now overpaid by $520. When I called today, the agent blamed my fiancé saying he hit the button too many times and said 20-30 days for a refund. I was at the grocery store and have no idea how he got on the website to begin with but I’m pretty sure it was a website issue.
When I tried to get on today, I got another network error (see attached). The agent today also blamed people working at home for bogging down the bandwidth. Again, it’s been a network error and not my fault that their servers are ill equipped. The representative of Ambit today took no accountability on their part other than to offer a refund in TWENTY to THIRTY days, which she said was an exception to the rule. At least two of those erroneous charges put my fiancé in the negative and the bank will charge around $60 for overdraft fees. The Ambit agent made no attempt to make that right. I thought others should see how their customer service works these days, so I’m posting here, my FB page, Yelp and Google reviews. For the record the agent and I were friendly enough. I don’t blame her, but I do hold Ambit accountable for lack of service, even theft at this point since they’re holding our money. My contract expires May 12 and I will not renew.
Reviewed April 21, 2020
Ambit Energy is an excellent company. They saved us $300/year on two separate properties power and gas bills. Fantastic service and friendly consultants. I would highly recommend Ambit Energy to anyone looking to save money of their power and gas.
Reviewed April 18, 2020
The first year I was with Ambit, they seemed fine. My bills were around $70-80, and $130-$150 in the Texas summer for a medium sized home. But since 2019 they've been terrible. 600kw usage costs me $100. I had to cancel the credit card that I used for autopay because someone had gotten the number. Because the card had been cancelled, my auto-payment didn't go through, and Ambit TURNED OFF my electricity 11 DAYS after the due-date for non-payment, on the first occurrence of me ever paying late. The cancellation fees and reconnect fees amounted to about $200. They did remove all but $40 of the charges (earning them one star rather than zero), but the first time I was late because of a stolen credit card they turned off my electricity within 14 days.
Their website is slow. Setting up auto-payments is a pain, giving error messages unless you enter the information in at a specific place. If you're not on autopay, they charge more per usage - which makes it even more frustrating that the setup is so difficult. Also, when your plan runs out, they don't roll you over in your current plan. They move you into the monthly plan, which is more expensive.
Reviewed April 10, 2020
Two and a half years ago I started using Ambit in my apartment and all was fine. A year later I moved down the same street into another apartment. My bill is now up to 3x higher. I have had $400 dollar bills in my small 2br apartment from this company. You would think I'm paying for the entire building. When I called about this, I was asked if I am "leaving any lights on" - no, I'm not, but even if I did leave a lamp on all day how does that equate to a $400 dollar bill? Then I was asked about the AC temperature. "We recommend leaving your AC set to around 80 degrees." I was told this in AUGUST in TEXAS.
For the record I leave the AC off during spring/fall and in summer it is set to auto in the 72 range. So no, I'm not doing anything crazy with my electricity to equate to a $400 bill. I called for a meter check and they never got back to me. I will be switching and warning everyone I know not to use this scam of a company. For a bit of background - I have never left a review of anything in my life, and created an account just to leave this review. This company is completely unwilling to help at all and I am warning you, just pick a different company. The only people I know with high electricity bills are all using Ambit.
Reviewed April 1, 2020
I signed up for Ambit Energy August 2019. I have been on automated draft from the beginning, which allowed them to processes every payment on-time. Today I received a confirmation email of a payment for $792.41. I called to inquire and was told that apparently Encore energy did an audit on their meters and determined that I had previously been charged and paid for someone else's usage. They determined that the difference that I should have been charged was the $792.41 and took all of it out today. I did nor receive a letter alerting me of this mix up nor informing me that I would be charged $792.41 at one time.
I consider this the worst form of customer service ever. I am not sure why I need to pay for their error. I paid what I was billed on time every single month. How do I know for sure that the $792.41 I was charged is really for my usage. This doesn't seem right and I have never experienced anything like this before. How are they allowed to do this to people?
Reviewed March 16, 2020
It is a scam. When I cancel my service because of bad customer service, they charged me twice a normal price. For one day usage I paid 30$ after they cancelled my service. Never use it. You will regret.
Reviewed March 12, 2020
I started using Ambit Energy in 2017. When I moved to a new apartment I transferred services in 2018 and had a contract till 2019. They cancelled my plan without prior notice and started billing higher than normal. My bill was always 170 and up for a 2 bedroom apartment. I found out when I called to cancel my services. I had just one email for my last bill which I couldn't access and then next notice was from a collection agency for a bill of $40 when I had paid $170 and more just 5 days back. They need to do better and communicate with their customers.
Reviewed Feb. 17, 2020
I don't normally write things like this. I live in Houston TX and have been using Ambit for 5 yrs without event. The price was fair but not the cheapest but I usually am loyal to companies that are fair and don't give me aggravation (no solicitation etc). However, out of the blue my power bill tripled in one month from approx. 200/mo to 600 just for August!! To my surprise I thought this was a meter issue or mistake... But just to find out they tripled the rate... due to a loophole in the contract I signed for that year.
They sent a notice to my house stating an usually hot August (you kidding me... This is Houston. It's always hot.) AND I RECEIVED THIS LETTER 1 DAY before getting my bill!! Ridiculous and unscrupulous. So in my disgust I cancelled my contract and they continued to bill me for cancellation fee... Total bill owed to this ** company was 1033 for 1 month of summer power which is normally 200-250. I will NEVER recommend this company to anyone and will go out of my way to tell people not to use them. If I could give them a negative star rating I would.... even with the previous 5yr of experience.
Reviewed Feb. 14, 2020
I recently moved to TX, and they called me and asked me sign up for Electricity. I didn't know I had choice of selecting others. They didn't even explain all plans. Just had me signed up for the plan that they get most money. I live in an apartment, bill amount going up every month. When I called they said it is based on usage. The usage is same all along. Suddenly I received a bill of $270 for one month. Come on. $270 electricity bill for an apartment (1500 SQFT)? When I called them they said you can switch to different plan, but I have to pay cancellation fee of $200. I asked, "I am not changing the company just the plan," they replied, "Yes, as long as you switch the plan you have to pay the cancellation." I had no choice of terminating the service completely with them. Please.. Please.. Do not get trapped by this company.
Reviewed Feb. 6, 2020
My bank account was charged twice for a payment and I was told I have to wait 25-30 business days for a refund! Are you SERIOUS! Unfortunately Ambit Energy doesn't consider the hardships that the customer has to face behind their mistakes.
Reviewed Jan. 29, 2020
I have been using Ambit for electricity and gas for one year. Both electricity and gas rates are good. The admin charge is lower than the competitors. Also there is no transaction fee for gas. Highly recommend.
Reviewed Jan. 22, 2020
I was convinced by friend to sign up with Ambit Energy so that he can get a commission. He promised that it would be cheaper than the regular provider in NJ JCP&L. After about 1 year with Ambit I thought my electricity bill was higher than normal. I finally got around to checking the bill about a year later. I found the price per kwh charged by Ambit Energy was more the 1.5 the price from JCP&L.
Aug-19 $0.0809 $0.1564
Sep-19 $0.0914 $0.1652
Oct-19 $0.0914 $0.1698
Nov-19 $0.0926 $0.1715
Dec-19 $0.0936 $0.1737
Reviewed Jan. 20, 2020
Never got a renew contract letter or phone call. They jacked a new month to month to 18 percent. Talked to a rep I couldn't understand (do they do this on purpose?) Almost 500.00 bucks this month. Filed complaint with PUC but doubt if they can help. Oh well, looks like I do without groceries this month.
Reviewed Jan. 18, 2020
When I moved into my apartment complex, I was told that Ambit Energy was the only company that I could go through. The apartment staff made me sign up for electricity with an agent over the phone that led me to believe it was the only service I could receive. They signed me up for a 6 month plan when my lease was a year long. After 6 months and an email, which I never saw but apparently received, detailing how I was about to be placed on a month-to-month plan, my monthly bill more than doubled. I assumed it was because summer prices were just more expensive and that's just how it was so I let it go.
It was winter by the time I realized my rates were not going down and I had wasted hundreds of dollars being price gouged because I did not read the fine print and just paid my bills like the sucker they knew I probably would be for signing up with their service in the first place. Long story short, practically every service is cheaper and just as good because all they are is some shady middle-man electricity provider built on some parasitic multi-level-marketing scheme. I think they outsource everything from the actual electricity service to customer service to other companies and at the end of the day what even is the point of this company Good riddance you unregulated, price gouging, predatory sham of a 'service' provider.
Reviewed Jan. 11, 2020
I can't believe I just had to fill out an online application and now I pay less money on each gas and electric bill. No sign-up fee. It's just a lower energy rate (and lower admin fee) for the same gas and electricity I was getting before (same supplier). Good website for checking usage and billing history, too. I'm recommending it to my friends now.
Reviewed Jan. 11, 2020
My previous apartment complex, only allowed us to use Ambit Energy, so I chose them by default. I was never once late on paying my bill, matter of fact I paid early each month. When I decided to move, I called Ambit a month in advance to inform them that I was moving. I provided all the information they requested; move date, forward address, email, everything. I called two weeks before to confirm, a week before and they before just to make sure I was covered. Everyone I spoke to, assured me everything was good to go. I moved out, paid my last bill and I was assured my 3 different representatives that, that was it and I was good. I asked repeatedly, if they were sure, because it has been my experience that, even after you move out, there is usually still one more bill. Again, I was told my 3 different representative that was it.
Fast forward to 6 months later, I am checking my credit report and score, and boom, my credit score has dropped by 34 points. I was so baffled, but I had done made any major changes or purchases that could affect my score that much. I keep looking, and boom there it is. A $30 collection bill from Ambit. I was shocked. $30 stinking dollars. I looked through all my emails to make sure I didn’t receive a bill a missed it, and nothing. I checked all my mail, nothing. I logged into my ambit account (with my old information), nothing. I called Ambit, and was rudely told that, had I paid my bill, it would not have been sent to collections. I was baffled.
I explained to the representative Kadeem, based out of Dallas TX (where I reside), that I had not received any bills, phone calls or mail, because surely if I did, it would have been paid immediately, just like all the others. I said to let me know when the bill was sent, he was not able to, I asked him, why no call, he didn’t have a straight answer, why no mail, and nothing. Ambit decided to send my bill to collections, without even attempting to contact me. Even after I called, for their mess up, I was met with a rude representative named Kadeem, for just trying to figure out why I was in collections. Now, I have this bad remark on my credit, that will remain for 2+ years. A credit I worked so hard for. This is my experience, so if you plan to move or something similar and you are with Ambit. Please do yourself a favor and triple check everything, before you get screwed like I did. Or better yet, don’t use them at all, if you can avoid it.Best,
Reviewed Jan. 1, 2020
Well I’ve had Ambit since 2009 and qualified for their free energy program. I get a check from them every month for around $120.00 to 150.00 per month just for being a customer and since I referred 15 people I qualified for the free energy program. Plus no cancellation fee or contract. I do have to renew every 12 months or my rate will go to a variable and it’s a lot higher than the fixed. But I do get a letter letting me know I need to call in and renew my service. I understand maybe people have had their own experience. But for the past 10 years I’ve been able to put back 14,000 dollars. I was able to invest that in bitcoin and it changed my life. Thanks Ambit.
Reviewed Dec. 26, 2019
I was on a average billing plan and I will never recommend it to anyone. First off, my service plan was interrupted 6 months in due to a neighbor setting up service and putting in my apartment number. I didn't know this as it was corrected. When I was hit with a bill outside of my monthly bill, customer service told me that the large amount owed was the average billing amount. I was told that if my full 12 months had been reached, it wouldn't have been so large. I pointed out that I didn't cancel or interrupt my own service and didn't understand why my plan couldn't be resumed. Obviously I wasn't expecting that bill and I was going to be continuing to use them. The customer service was nice, but I did end up having to pay the large amount.
This year, my plan ended and I knew I was switching. I had 2 billing cycles on a much higher rate plan, which was not a surprise on me (just busy). My bills were both 150-250 each. I live in a 1 bedroom apartment by myself and work full time. Even in the Texas summer, I have not had bills that high. I switched to another company. I paid my last bill 12/22. On 12/26 they charged me 250 for the average billing from 2 MONTHS!!! That means that my 150-250 bills were lower than what they should have been???? I called and was told that it was the plan I was on, though I had my letter that said I would be on a month to month variable plan if I didn't renew. SOMEHOW, I was switched to another plan that included average billing, though I never authorized it.
I was told today that "well I wasn't charged a cancellation fee". Of course not, I was on a month to month plan! Why would you switch customers to average billing when they are on month to month? Why would you not pick up the phone and call your customers or have their identity confirmed when they are "switching" to another plan? Their explanations are not very detailed and they don't try to help or retain customers. Long story short: you will be overcharged, don't enroll in a average billing plan, though customer service reps are nice, they can't help much, and choose a different company.
Reviewed Dec. 9, 2019
Worst and most expensive company that I've ever dealt with yet. Even on a contract my energy bill was still VERY expensive & it seems like they dbl. charge for you with extra fees here & there, delivery fees etc. Customer service is RUDE when you ask questions. Because they can't give you a straight honest answer, they just repeat BACk to you the reason you ask the question. NO HELP AT ALL. If you can't answer questions about the service what are you doing besides taking my money. Look for new services A.S.A.P. UNSATISFIED CUSTOMER.
Reviewed Dec. 3, 2019
Please beware of Ambit Energy Plans. Read the small letters. I was a happy customer of Ambit Energy for 6+ years until I was charged more than twice from one month to the other consuming less KW hours. My went from an average $300 to $762.55 without any explanation but because I had switched to Wholesale Plan. They claim that they will charge customers based on the energy demand at that month. I will never contract their services and will never recommend anyone to subscribe to their service. After 6 years of loyalty they did not even have the courtesy of alerting me and offer a payment plan. I felt robbed and ripped off.
Reviewed Nov. 24, 2019
Please do not get this service. I am in Mansfield, Texas in an apartment and I am receiving on average a 160 electricity bill every month. I get charged 3 additional fees for outsourcing. It's absolutely ridiculous to where I'm thinking about filing a lawsuit.
Reviewed Nov. 18, 2019
This company trying hard to get money from you, customer service sucks especially in Texas. Not sure if this people are trained enough to the position. Is a scam. Beware and do your homework before you got stuck.
Reviewed Oct. 30, 2019
Our landlord highly recommended using Ambit Energy at our new rental home. He referred us to an Ambit "consultant". I expected to speak with an employee, but got a man name Paul. Paul told me about a "market plan" which he had been a part of for a year. His bills had been much much lower. He told me this plan follows the market so in theory, it could go up with the market, but, he told me, it would never go more than double a normal month, and he didn't even expect that. I asked if there was a termination fee. He told me yes, but that I just had to ask for it to be removed. We joined the plan.
I later learned that Paul had a "downline" that I was on, and enjoyed free energy as a result of signing me and others up. Our first month's bill was over $900 for a 2200 square foot house (a normal month was about $250). The company then charged me $200 to terminate. The market did spike that month, I learned from other sources, and I did sign up for the plan that followed the market. But what bothered me was a person representing Ambit out of their home, making total bogus promises in order to make the sale and build their downline. Ambit did not honor any of his promises. He of course didn't have power to honor his own promises.
Lesson learned, when something feels off in business, run the other way, and do more homework. DON'T do business with Ambit through "consultants" and DON'T expect Ambit customer service to make things right with you if their representatives lie to you about their policies. I talked to three managers who simply repeated policy procedure to me, though one of them did admit "If I were you, I'd feel scammed too." Ok. Well. My advice is to AVOID this company.
Reviewed Oct. 29, 2019
I spoke with a nice representative today, who helped me as much as she can. My problem is not with her specifically, it is with Ambit Energy as a whole. I receive a extra $30 a month fee on my bill, because my payment due date does not fall on the days that I am paid from my job. The company will not allow me to move my due date, which I have requested to be done twice. Which means, in the past 6 months I have paid a additional almost $200 for electricity which is not at all fair.
If I would not have looked carefully at my bill this month, I never would have noticed the additional charges I have been being billed. I was told my bill would be less than I had been previously paying, which was a lie. My bill has actually been higher than what I was previously paying. I made the WORST mistake moving to ambit energy, and as soon as my contract is over I will feel better. I WILL NOT EVER renew with this company, and I WOULD NOT RECOMMEND AMBIT ENERGY TO ANY CUSTOMER!
Reviewed Oct. 26, 2019
Three times now I have had issues with them. The latest is that I am quoted over the phone a price per kilowatt and then see on the portal the lady was completely dishonest. It is impossible to talk to anyone there because they are completely disinterested in helping. MY rate has more than tripled from what I was paying under my original contract, and they are impossible to work with to fix. I strongly recommend staying away from Ambit!
Reviewed Oct. 21, 2019
It's a shame I even have to give them a start. Worst electric company I have ever dealt with! First, I living in a two bedrooms apartment, the Consultant named Brian ** told me he gave me the best rate plan. After first two month were good (still more expensive than other companies but good like $50-$70). After that, my bills goes up to $300, the reason the customer service told me is rate plan is changing every 5 mins!!! and they also charges me "WHOLESALE CLUB FEE" every month!!! ALL the details the consultant NOT tell me before I signed the contract! WHAT A SCAM! I am not a native speaker, that's why the consultant love to deal with. Totally a SCAM! They also had really bad customer service, they never tells you all of truth! Never chose this company!!!
Reviewed Oct. 15, 2019
I can not express enough to stay away from this company on every level possible. I have never been through more of a cluster than when I came aboard this company. My contract ended with my current provider and I was looking at a new company to switch to. I ended up with Ambit and made the switch, was told by my representative that it was going to be the best switch ever, and no one could beat their rates.
Long story short, 1st bill comes in for July 2019 and it's for 54$. "Nice" I can handle this. It's the summer time and I could use a break in my financial wallet. Then BOOM, next bill arrives and my bill was now over 700$ for August 2019. I think my family had to call an ambulance, because I just about went into cardiac arrest. I call immediately and ask what in the heck happened, why is my bill almost quadrupled in what I had normally been paying for the last 2 years with my previous provider. I was told it was NEVER seen before, that the temperature was at the highest ever recorded, and that I was being charged the "Real Time Prices". WHAT! What does that even mean!!
So I tell them ok, something has to be done, different plan or anything else, but this is not acceptable on any level. I now have a almost 800$ bill I'm responsible for and don't know how anyone could pay that. So I was offered a payment plan for that amount, and was told I would still receive my normal bill for the following month and still be responsible for the payment plan as well. Well what other choice do I have at this point, as long as your not shutting off my electric because I can't pay that astronomical amount. So we proceed with a payment for that day, along with setting up a plan for the other amounts now owed and we're good. NOPE! I receive my next bill and it's now 426$ plus the additional 100$ from the payment plan. By this time, I have done about lost it.
Fast forward to just a few days ago, I call and tell them I'm done, ("BIG MISTAKE" I know), I can not financially keep getting bill's every month with these amounts charged. I say I would like to cancel, tell me what I owe in order to get off your service/contract "Whatever" because I'm not doing this. I was given the amount, I sternly pay it and then was told that I will be released from my "Switch Hold" in 24-48hrs. Ummm hold up, "Switch Hold", what in the heck does that mean. Come to find out, my address had been put on a switch hold. Means I couldn't get a new provider until that was cleared.
So now comes the fun part!!! I'm thinking ok Monday I will get new service, no problem, the 24-48hrs will be off by then, I'll be good, NOPE!!!! Still there, the next day, still there and now my electric has been turned off completely. I call, no help and was told the switch hold release was never submitted. I escalate to a supervisor to help release the switch hold sooner, because I am now with no electricity in Texas heat and that's no Bueno. Still no help, "Sorry ma'am, you will have to wait until the switch hold is released, which is 24-48hrs" which is just now being submitted.
Now I'm stuck, I'm at work and now trying to figure out how to get my service back on at my home that is occupied at that moment by my 18yr old daughter, my 2 year old grand daughter and 3 little pups, and a fully stocked refrigerator full of groceries that was just purchased the previous day. Needless to say I had to call the "BIG DOGS" (Center Point) and have them check my information to have the switch hold released so I could finally get new service. Thank you Center Point for your help, if I could kiss the lady that did help me, I would. Moral of my story, don't ever use Ambit, Find a new provider before canceling (Which this girl already knew that) but thought I was in the clear with their 24-48hr switch hold BS.
Reviewed Oct. 15, 2019
Horrible customer service! Stay away! Got me on a plan for 3 cents/kwh then a few months later went up to 19.5!!!! Found out after they drafted my bank account over $870.00. Called twice on 2 separate days waiting on hold over an hour to remedy this and no one answered! Called a third time and left my phone number to call back when my turn came up and no one called! But if you want to sign up for a new service you get immediately taken care of! I had to switch to a different company and still charged me $199 after I explained my experience with them! All I got was " sorry"!!!
Reviewed Oct. 10, 2019
Ambit Energy offered me the lowest package when Customer Representative advised as the flexible offer. Later on When I got my bill they charged 350$ for 1200 kw which is the highest rate ever. I spoke to customer service but they offered 10$ discount. They are not clear what they offer. I am very disappointed. What did they charged from me.
Reviewed Oct. 10, 2019
Ambit was promulgating their wholesale plan. Normally, before I switched to it, my bill in the summer was in the 120 range. They called me and offered me their wholesale plan. Avg of 9.1 cents per KWH. What they didn't say was that the rate could go up. This summer my bill was almost $1000.00 for 2 months. My house is small. I am not home between 630 AM and 8OO pm. They will never tell you all of the truth... Be aware the higher your bill, the more your upline makes.
Reviewed Oct. 4, 2019
Ambit Energy the worst electric company. I live in 2 bed apartment, my first bill was $480.00 after that it’s like $150-200. And after 2 yrs I move to different apartment with same electric company and same problem. My first bill was $485.00. How comes every time first bill is so high. I talk to them. They say we use that much electric. That’s not right. They rip the people. The company suck. Please nobody gets this company electric.
Reviewed Oct. 3, 2019
We had used ambit since 2015 and never had a problem until just last month. We were in a "plan" which was supposed to lock in an energy rate of 8 cents/kWh. We received a bill just last month of over $600, up from the typical ~$130 around the summer months. When studying the bill, our usage was really not that much higher that historical data for this month. The huge bill was because Ambit decided to increase our rates from 8 cents to 30 cents / KWh.
After spending about 45 minutes on hold, I finally got through to a customer service agent to ask for an explanation. The best explanation they could give me was that the rate increase was because we went over 2000 kWh. This made no sense because we have gone well over this before in previous months and never saw a rate hike like this. The agent basically stuck with this reason and when I attempted to articulate this issue further, the agent said "you know what, just forget it" and hung up the phone. That same afternoon, I found another provider, signed up and then called Ambit to cancel my service. If they want to play this game, I'll feed them little $5/month payments until my bill is settled.
Reviewed Oct. 2, 2019
I pay my bill every month, at the end of the month. I recently discovered that I have been paying a disconnect notice fee of $10 for four months. The reason for this is that the payment due date changes every month based on when they check the meters and document the usage. There no set due date but rather an “around that date.” I was never informed of this when I signed up for Ambit’s service. I was told I was receiving these “disconnect notices” via email, however, I never received an email notification. The notices were being sent to my “inbox” on the ambit energy website. Had I received the notice via email as the customer service rep stated then I would have been able to locate this fee 3 months ago. I called customer service and after I pointed out the flaws in the manner in which the billing is set up, I was asked if I wanted to renew my service.
Reviewed Oct. 2, 2019
Watch out for this company's saving energy plan. This is the content of the Ambit energy electric bill for my September. I live in Houston TX. Current Charges Ambit Energy Charges Energy Charge (30 days, 3,272.3 kWh @ $0.219200) $ 717.29 Wholesale Club Fee (30 days @ $0.99) $ 29.70 Total Ambit Energy Charges $ 746.99. Current Ambit Energy charges $ 746.99 Centerpoint Charges $ 138.02 Taxes and other fees $ 28.19 Current charges due by 10/03/19 $ 913.20 Total Amount Due $ 913.20. I can't believe 3,272.3 Kwh usage. End up paying $ 913.20. The average rate charge on the market is $0.11/kwh including CenterPoint charge. Better stay away.
Reviewed Sept. 28, 2019
I have been a customer of Ambit since 2010. The first weekend after signing up, we were left without electricity because of miscommunication on the part of Ambit staff that arranged for the electricity switch. My family and I were forced to spend the weekend in a hotel. I let this fiasco pass and continued with Ambit for the next 9 years up to today when I received a $495.03 electricity bill. I have never paid an electricity bill higher than $300.00 during summers. When I called I was told that since my plan was "flexible" that the rates can increase or decrease depending on the Transmission Distribution Utility charges passed through to Ambit and the Electric Reliabity Council calculations of market cost who determines charges per month blah blah blah.
This shows up in the so called Plan Label for my electricity plan already and I understand this but, my questions were not answered when I called: Why was I not informed beforehand of the change in the rate? Why such a drastic increase from the 4.1 cents per Kilowatt to 22 cents per Kilowatt in just one month? What caused such an outrageous increase? Why was the 11.5 cents per Kilowatt average pricing in my plan was not utilized to calculate the cost of electricity per month? My electric consumption was lower during September than during August 2019, then why is the bill for September higher?! See my usage record for the last 7 months:
Date Usage Service Period Amount Rate09/26/1908/01/19 – 08/30/19 $495.03 22.1¢
08/29/19 07/02/19 – 08/01/19 $153.83 4.1¢
07/29/1906/03/19 – 07/02/19 $227.46 3.7¢
06/28/1905/02/19 – 06/03/19 $309.15 3.4¢
06/03/1904/02/19 – 05/02/19 $131.67 3.3¢
04/29/1903/04/19 – 04/02/19 $124.83 3.4¢
02/27/1901/03/19 – 02/01/19 $111.61 2.7¢
After speaking with several representatives at Ambit it became clear to me that they do not value loyal customers and are not willing to provide a favorable resolution to this. Ultimately it is all about the money I suppose. Therefore I FIRED Ambit today and taking my business somewhere else. You all make sure you understand your electricity plan and do not get into a so called "flexible" plan as I did. It will come to bite you at the end.
Reviewed Sept. 28, 2019
I have been a customer for more than 2 years. I changed because of their competitive rates. However, they are currently charging me 27 cents per KWH in a contract I never signed. Trying to reach them to discuss is a joke. I have been on hold for 45+ mins., today. They aren’t trying to talk with their customers, and when on hold they claim they would love to talk to you. That’s a joke too. I am hanging up in after waiting an hour.
Reviewed Sept. 26, 2019
Multi-level marketing scam. Nothing more than a way to get you sucked in with low rates during non-peak times and then BAM!! May bill - $143.87. Jun bill - $237.21. Jul bill - $358.58. Aug bill - $893.32. Sep bill - $1,014.98. RUN AWAY FROM THIS COMPANY!!!!
Reviewed Sept. 26, 2019
I start using Ambit some years ago they started off doing as promised. Then within a couple of years I start to see my bill increase here and there. I would get cheaper plans each time to help save on my bill, because as we all know Texas is very hot! Then just here recently I get a bill for 300 and something odd dollars and I was shocked my bill is usually $150-$180. I said no problem then my bill jumps to $400 odd dollars then I called then they said some story about August being the hottest month and then I get $800 odd dollar bill that did it. What's so funny is that I have a habit of unplugging things in my home and it's just my wife and I so there is no way I'm using the energy they say I am using 4300KW absolutely not. If I could start a petition to get them investigated I would. Anyone know how to start one?
Reviewed Sept. 24, 2019
I signed up with Ambit February 2019 and have been happy until I received my bill for August $890.00! My usage had only gone up 138 KW, my previous bill was $300.00. TUC was of no help. DO NOT USE AMBIT.
Reviewed Sept. 21, 2019
I've been with Ambit for about a year now and have watched my fixed rate contract oscillate outside of what it was supposed to over the last few months, but nothing too outrageous. When the contract expired, I quickly signed up for a lower fixed rate plan, so they automatically set me to a rate which was almost double what I was buying until the new plan kicked in. They've managed to inflate my bill to over 300 on a tiny apartment that I hardly ever use thanks to work. It was downright impossible to speak to anyone about it and when I did, I was told there was nothing that they could do and that I should read my contract more carefully next time. Believe the reviews. This organization is out to make a quick buck, not to provide a valuable service for its customers. Don't get caught in their MLM web. Go with an established company that can at least be consistent.
Reviewed Sept. 21, 2019
I had been with TXU for several years and I switched to Ambit 3 months ago when someone suggested it to me. For a few months the rates remained stable. Last month, my bill was $ 231 and in August 2019 I made a big jump, the bill increased to $ 848. I never had a bill for more than 350. When I called customer service it didn't help and his explanation was that I'm not on a fixed rate, that in August I had a high consumption and other nonsense. It is a very dishonest company and I do not recommend it to anyone. I wish I never signed up with them.
Reviewed Sept. 19, 2019
Once this company gets your business, they never contact you again and raise your rates without notifying you. Then they advertise lower rates on line, but you won't be getting those. If you like me have bills on auto pay, you may not notice bill increases or assume the cost of energy has just gone up, until suddenly your electric bill is absolutely ridiculous, Ambit is now changing us twice as much as what other providers are charging. Buyer beware. This company is only out to make money. They are not the nice people they claim to be. And getting ahold of customer service is impossible.
Reviewed Sept. 18, 2019
This company charged my card over $200. I don’t have an account with them. I called the 800 number on my bank statement asking them to credit my account and they would not do it because I don’t have an account with them. But they sure could charge my card. This company supports fraud and I will write a bad review every day to let everyone know what a terrible company and service they are. And I rated a zero not a one but it wouldn’t let me send this through without a rating.
Reviewed Sept. 12, 2019
I signed up with Ambit Energy for 1 year contract. Went well until the 9th month my bill was 3 times more than usual (my highest bill $168.75 vs current bill $588.53). Found out they did not charge me the contract rates per Kwh but they charged me almost 30 cents/kwh instead of contract rate 9.1 cents/kwh. I called customer service. They said I must pay the amount and they will not review my plan. I told them if they go through the history this is unusual high and my contract is not expired until end of 11/2019 which I should be honor the contract rate.
Refused to resolve. Wanted me to pay or they will cut my service. I said okay you can cut. I am NOT going to pay such ridiculous high amount which is not my fault. I referred my friends and family to this company and now I regret. One of my friends cancelled with them few months ago with same story but I did not believe her. Oh, this company doesn't even have an email address for us to contact. Had to call 4 times. Each time holding for 40-70 minutes. Finally got someone answered the phone the 4th time.
Reviewed Sept. 10, 2019
So I have been wondering why my electricity bill has been outrageous in the recent months, only to find that Ambit charged me $344.00 for a month of them to be my supplier. Needless to say CANCELLED. WONDER how long I have been GETTING CHARGED and was blaming the ELECTRIC COMPANY all this TIME. SHAME on you AMBIT. How is this even LEGAL. Absolutely a scam.
Reviewed Sept. 8, 2019
I first signed up with Ambit on Feb 2019 because the rep said we were on a fixed rate and the best there was. True that it was the best, but the part of it being a fixed rate was a scam. It worked out ok for the first 5 months in the $200 range monthly until this month's bill, Sept 2019. Bill was $792.59 with the Wholesale plan. I was charged from 5.2kwh to 24.6.. WOW! What happened to the fixed rate for this plan we don't know. No one knows not even the representative that signed us up. He even says he understood it was a fixed rate. He has been working for them for 12 years and he now is as much confused as we are???? I can understand the increase since everything is so high but 3 times the increase is unbelievable!
I would not recommend this company to any of my friends. This is the biggest rip off ever. OUTRAGEOUS BILL!!! All the 5 star reviews are nothing but jokes, unreal! I lived in Oregon for 40+ years and thought Portland General Electric was high but with my experiences in the Valley of Texas PGE was a jewel. I switched to Ambit from Reliant which is another money hungry company. I will never to go them. I am yet to write a review for them. If I could do ZERO stars that is what I would rate these two companies. I will have to do some more searching to see "IF" I can find me a more loyal and faithful company. We are good customers, never fail to pay our bill and always on time. Good luck to you all..
Reviewed Sept. 7, 2019
Switched from TXU believing I had a fixed rate lower than TXU. For more than a year, rates were stable. In August 2018, monthly bill was $206. In August, 2019, bill jumped to $806 (July bill was $238). I was a trusting fool - avoid this company.
Reviewed Sept. 6, 2019
Keeping a long story short switched to Ambit Aug 1st 2019 and my electric bill more than doubled vs my previous provider. My average bill for August is around $300 with Ambit and their low low wholesale prices my bill is....$650! Stay away from this company far far away!
Reviewed Sept. 6, 2019
I had been with TXU for several years and switched to Ambit when a friend suggested it. The rep signed me up for the wholesale plan because it was supposed to be the greatest rate out there. My bill was triple what I paid TXU for less KWH. Because this plan charges based on demand, our KWH would fluctuate from 1 cent to 93 cents every 5 minutes. On top of this insane price per KWH, we were also charged a KWH from Oncor and a daily rate of 1.25 to be enrolled in this “amazing” plan! After 3 months of getting hammered with outrageous bills we cancelled our service and went back to TXU. I would NEVER recommend this company to anyone.
Reviewed Sept. 4, 2019
I have called Ambit Energy customer care regarding power outage. They told, "We are not aware of the issues ... We don't care about customer issue...." Don't go with ambit. Choose better one one instead of ambit.
Reviewed Sept. 4, 2019
Been paying about 150 a month for the past seven month and this month I went on vacation for 14 days. Nothing was left on. And my bill came out to 356. Call them and they say that my bill goes up and down with the stock market. Never heard of this. Very dishonest.
Reviewed Sept. 3, 2019
I have been with Ambit for a while because of points incentive which I did not used. I signed in Ambit wholesale plan based on 8.8C. It worked out ok for a few months. This month my electric bill is more than double and I was charged 15c on usage. It is almost double of what Ambit Energy advertises. When I called the customer service was of no help and their explanation was that it can go up. I understand the increase but cannot justify almost double the price. I would not recommend this company to any of my friends.
Reviewed Sept. 3, 2019
This company has to be the biggest rip off ever. Normally my bill is 100 or so. Now I get hit with 400 because of the summertime with it being so hot and I was told when I signed up I was on a fixed rate so I never would have imagined getting a bill this outrageous for a tiny little apt. Now I’m being told I’m not on a fixed rate... I definitely need to go elsewhere.
Reviewed Aug. 14, 2019
Horrible service. I cancelled my electricity service in April and still haven’t received my $160 deposit. I’ve called countless times and spoke to several people only to be told that it takes 20 business days for a check to be mailed. In what world is this considered okay? So frustrated with this company and will be reviewing in all platforms until I get my money back.
Reviewed Aug. 7, 2019
This company send me a renewal notice to an email I do not use. A month later I realized my ComEd bill was higher than usual. Called Ambit and they doubled my rate because they said I did not renew in time. Also they said it's going to take 2 billing cycles to get my normal rate back. They are charging me 11 cents per kilowatt hour right now. Company is a total scam, my bills are almost double. I wish I never signed up with them. Stay away from this company.
Reviewed July 25, 2019
They never send my bill on time and charge late fee. When I call them, they always said it's my faults. I pay the late fee the first time. I required them to check my address to be correct and sent the bill on time next time, but it keep coming late.
Reviewed July 16, 2019
In my opinion, Ambit Energy is the WORST! I enrolled in their Guaranteed Savings Program which ended in December, 2018 and it is now July, 2019 and I have yet to receive my cost analysis and refund check for my gas delivery. Despite numerous phone calls, emails, escalations and promises, they still have not refunded me the amount owed. I give a dire warning, do NOT do business with Ambit Energy!
Reviewed July 14, 2019
I switched to Ambit because of their cheaper rates with exactly the same service. Switching was easy and had not experience any problems. Plus, you don't get those hidden charges from other companies... You just need to do your own research.
Reviewed July 14, 2019
Did not know that there are transaction fee that charged monthly on my power and gas bill that I do not have to pay. After I switched to Ambit, I carefully monitored my bill and I saved over $150 a year. I had been paying $150 for the same service, same product every year... Thanks to Ambit.
Reviewed July 5, 2019
We Live in Edmonton Albert Canada. We have been using Ambit Energy Canada since May 2018. We are having a great experience with Ambit Energy Canada. We are happy with the services for both electricity and natural gas supply. We have no issues with Ambit Energy Canada nor customer service. The online system is easy and friendly. The rate is very competitive. Our family members, friends, and business associates are happy saving money with both of the services. We thank you Ambit Energy Canada finally supply both electricity and natural gas to our city.
Edmonton, AB. Canada
Reviewed June 24, 2019
I canceled my service because I wasn’t moving to my apartment. Literally I canceled them less than 24 hours. This was April 4. It’s now June 24 and still have not received my refund. What even better that there is no real supervisors. They can’t give me even a correct day and I’m still waiting. I don’t care how cheap a company is. You get what you pay for.
Reviewed May 21, 2019
They sent me a bill for $1264 for one month and said they reviewed and found it to be correct and before then never had a bill for more than 200 and this is many years of billing. If you want to get ripped off, use this joke of a company.
Reviewed May 10, 2019
I have been a Customer & Consultant with Ambit Energy since 2016. They have had great rates and any issues that have come up have been resolved. 90% of the people I have dealt with have been friendly and helpful, which is more than I can say for some other establishments.
Reviewed April 26, 2019
Called Ambit and notified them that I was moving - the representative informed me that the service will automatically be canceled when the new services begins. What they don't want you to know is that this switching date can be weeks after you move to your new location causing you to pay for those weeks. Instead of working for you, they don't inform you that you need to call and request a cancelation - which is processed much sooner. I feel terribly misled by them.
Reviewed April 12, 2019
FRAUD RISK. I signed up with Ambit energy in June 2018. When I closed my account on March 31, 2019, my final bill was exceptionally higher than anticipated. I called in and I was informed that another account had been opened under my name with my DOB and SSN. They informed me that when I called in to close MY account, their collections department conveniently combined my account with the FRAUD account and charged my automatic payment method the two balances owed on both accounts. I called and disputed it only to be told they couldn't help me with the charges saying that I was responsible for them due to being tied in with my SSN.
Faxing out a police report, a copy of my state ID, SSN and a detailed report of my situation to them, I am still waiting for the issue to be resolved. And of course, they will not reimburse any funds to me until the account is fully investigated. IF they conclude that it is indeed fraud, they will then mail me out a check within 4-6 weeks after the fraud account is closed.
I have never been a victim of fraud or identity theft until I signed on with Ambit Energy. Their customer service agents are clueless. They lack the necessary empathy as a customer service representative for a client who is a fraud victim for the first time because of their company (one rep literally told me "sorry but maybe someone stole your SSN. We can't help you.") and have you going back and forth between departments. Not to mention their rates are incredibly high compared to my experience with other electrical companies and the size of the one bedroom apartments I've resided in. South Texas location.
Reviewed April 12, 2019
Consumer beware. I moved to Houston about a year ago and I was referred to Ambit by the leasing office of my apartment, bad decision to sign on with Ambit. The highest utility company I've used ever and they will not make payment arrangements with you unless you pay them a percentage of the bill. STAY AWAY! Direct Energy is a MUCH better choice, good luck!
Reviewed April 8, 2019
Customer since 2015. Type of plan: Average Billing. Average payment since 2015: $35-75 per month. Home: 3 bedroom/2 bath. On February 2019, received a bill for $735.45. Explanation: Company miscalculated payment for 2018. Cancelled since no offer for Ambit to take ownership of their error. $315.72 for cancelation. Customer service stated payment arrangements are available for poor people like me if I was interested. A total of $1051.17 must be paid to avoid collection and report to credit.
Reviewed April 1, 2019
My son and I live in a one-bedroom apartment and I work from 2 p.m. to 7 p.m. Monday through Friday. He is at school from 6 a.m. to 7 p.m. Monday through Friday. I unplug everything except my refrigerator and my stove, ceiling fans are turned off. Lights are turned off. If it's not being used is turned off or unplugged. My February and March bill is $170 each month, I don't understand. My grandmother lives in a a four-bedroom house with three roommates and their electricity bill $78 each month. After reading the reviews, this is ridiculous. I'm with an apartment and new to Texas but I have never encountered is this high. I wish I would have done my research before I agreed.
Reviewed April 1, 2019
I went with this company because of a friend that was doing it as a business, this company just after the contract was up they charged the largest bill I have ever seen even before all my windows were changed. I complained and they said that this was the reading. It even happened to my friend who also left this rip off company.
Reviewed March 23, 2019
In the last two months this Ambit and TNMP have ganged up on its customers and are charging 75.00 on top of my regular 130.00 bill. Plus misc charges! This is robbery!! I spoke with Ambit who says it’s out of their hands! I will be searching for a new provider first thing Monday morning! There is no way I live in a 2 bedroom apartment and have a 255.00 bill! I’m breaking the contract and it can sit on my credit until the day I die as far as I’m concerned! This is BS!
Reviewed March 4, 2019
I called up a friend in Dallas who worked at Mary Kay at the time, and asked him how they did this in a way that people looked at them with pride and respect. He told me, "Never sacrifice integrity for growth." Since then, we have held that as our mantra. Jere Thompson, Jr., Inc. 500 Interview (CEO of Ambit Energy). Really? That's not the treatment I recently encountered at Ambit Energy.
In December, my husband and I divorced after 23 years of marriage. The Ambit Energy account was in his name. I called last week to have the billing statement transferred into my name since I was staying in the house. The Representative told me that my ex-husband had to call first and give permission for the account to be changed. Sounds a bit sexist doesn't it? I was surprised at this since all the other utilities that serviced my home transferred the ownership the same day with only minor inconvenience. (e.g. copy of the divorce decree etc.) None the less, I obliged.
My ex-husband called on Saturday and gave me a 5-day window to have the service transferred before it was to be disconnected. Today I called Ambit back and learned that the service was not going to be transferred, instead I had to open up a brand new account, possibly pay a deposit, pay a fee, and be subject to the same plan with increased costs. Now I ask you, is that "never sacrificing integrity for growth?" Would any sensible person look at Ambit Energy's handling of this already sensitive issue and look at them with "pride and respect?" I think not.
And to add insult to injury, there is now a cancellation order in effect for March 7th which does not give me enough time to sign up with a competitor. If I do take Ambit's unfair option, I am subject to a $199 early cancellation fee if I change providers. If I don't, I will be without power for about 5 days in 30-degree weather. Where is the respect and integrity for customer loyalty in those options? Remember the community property paid our bill for the last 3 years; not just my ex-husband.
Divorce is difficult enough on all parties without having a greedy corporation making money off your hardship. The most ironic thing about this scenario is that I have a higher credit score and more liquid assets than my ex-husband and yet he is treated with royalty (allowed to give his permission for a change to the account) and I am treated like a dreg. Again, I ask you is Ambit Energy sexist or just uncaring?
Reviewed March 2, 2019
I start with this company since 6 months ago. Every month I observed that the bill goes over and over. I'm a senior and I live in a studio. This studio has a stove, a dishwasher and a refrigerator, but I can't use the dishwasher either so much the stove. Just one time during the day. Also I haven't a microwave. Just use the heater when is necessary. Just I have emails sending to this company about my inquiry, but I have no answered. Before this company I signed a contract with other and they didn't know nothing about Ambit Energy.
Reviewed Feb. 23, 2019
I transferred to Ambit after receiving a $500 bill from TXU. For the first year all was fine as I paid under $150 a month. My son and I lived in a 2 BR townhouse. My son has since moved and I moved to a smaller unit. I ran into problems when it was time to renew. I renewed in Dec 2018 per email from Ambit. A second email request to renew came in Jan 2019. I didn't respond as I had just renewed. I receive my Jan bill and it's over $200. I call and they tell me that I renewed too early in Dec and should have responded to the second request to renew and was placed on a month to month contract...which doesn't make sense since I renewed in Dec per their request.
I pay the bill...renew again for 12 mos. I've received my Feb bill $287 which is more than double what I was paying when my son and I lived in the 2br. They are basically saying that I as a single individual who is barely home as I work all the time is using more power than what my son and I used. So I don't know where to turn...I have to pay the bill. I requested that they check meter to make sure it's functioning properly... $34 if they find that it is. I'm afraid to see what my bill will look like this summer. It's $199 to cancel and additional money to change to someone else. Read reviews for others and they are not good. I'm at a loss as to what to do.
Reviewed Feb. 8, 2019
I have never had a problem with Ambit for over 3 years. I get free electricity with their Free Energy Program and have saved a lot of money. The company sends you an email, text message and a letter about 45 days before you are up for renewal. I suspect that many of the people complaining on this site just never checked their mail or renewed and went into the default rate. My energy consultant also always reminds me to renew. I think Ambit does exactly what they say and what is written in their terms and conditions.
Reviewed Jan. 31, 2019
Don't fall for this nonsense! After my first year was up, they raised my rate by nearly 50% the first month. Now it's at nearly double the regular rate that my electric company charges! When I called to cancel, they told me it would take 1-2 months to shut it off and all the while, I have to pay these outrageous generation rates. All in all, it's going to end up costing us around $120 more by the time they change my supplier back to my normal company. This kind of stuff should be illegal.
Reviewed Jan. 21, 2019
Like others have said, they will change your plan after 1 year. They sent a mailer telling me to call but by time I actually received it, it was too late. They changed me into a variable plan for 2 months before PSEG took over. Any savings I would have had are now gone with those rates. The letter was printed on Dec. 11, 2018. I called on Jan. 12, 2019. The day my plan was supposed to end. There is no way to be able to call in the time period they give you. Also I had my gas thru them as well. They cancelled plan not me. Because it was cancelled before the year I lost my guaranteed savings. WTF. I didn't cancel it - they did!!! You only save 1% if you are lucky and able to renew the plan in a short timeframe. Otherwise you lose money!!! I am looking into class action in NJ.
They say if you call 10 days before the plan ends you don't have wait 1 to 2 billing cycles, then why do I have to wait that time in every other situation. Why can't they just renew an existing plan that guarantees saving instead of cancelling it and putting you into a different higher rate program which they will do once you're in the variable rate program. They have no issues renewing that one for you. Scam scam. And don't dare use a curse word on the phone - the people's ears fall off if you do. Snowflakes. People telling me I can't talk the way I do. I didn't curse at or disrespect the person I was talking to. They didn't like the fact I said this, "** company" or "This is **." I was not allowed to express myself using legit words they do not approve of. I use those words as adjectives. I could have been very disrespectful using so called non-curse word.
Reviewed Jan. 19, 2019
I just started services with them on 1/14/19. They sent me a bill in the mail on 1/19/19 and stated I owed them $590 dollars... I proceeded to call to see if it was an error on their end and the lady who took the call answered laughing and giggling talking about people, then when I explained my issue she then put me on hold for 5 to 10 minutes (to probably finish her conversation in peace). She got back on the phone and said it was from an account from 2015 I had but which was 5 years ago... When I asked why they didn’t state this from jump when I started service the young lady said she didn’t know and then ask was that all... I then ask to speak to a supervisor and she hung up the phone... THIS COMPANY IS A COMPLETE RIPOFF. FULL OF UNPROFESSIONAL WORKERS AND DESERVES TO BE SHUTDOWN & BANKRUPT.
Reviewed Jan. 14, 2019
I have been a customer of Ambit, in upstate NY, since 2012. So have my parents and siblings. We have never had a bad experience. I have gone onto National Grid's website and did an ESCO comparison for myself as well as my family, and found that we all saved on our bills as promised. EVEN when the polar vortex hit in 2014. Our bills soared, as everyone else's did. I called Ambit & they explained why. I then called National Grid (my incumbent) & had them do a side by side comparison of my bill with Ambit & what it would have been if I had just stayed with my incumbent as my supplier. They researched it & told me that believe it or not, I actually paid LESS thru Ambit than I would have thru them.
I did get my renewal letter as promised. And now it's my understanding that I no longer have to notify them of my wish for renewal, it's automatic. I also get a statement every year as promised. I realize that they may of had some issues to deal with early in their launch, but looks like they have them all ironed out. I would indeed recommend this company to all interested in saving money. I have also compared them to other ESCOs as well, and still believe they are the company to be with.
Reviewed Jan. 13, 2019
I live on a split level house, new windows, solar panel and heat pump (electric). It's all electric. No gas or oil and they doubled the rates, i was paying 0.9 and I got charged 0.18 per kwh without notice or anything. I will call them tomorrow (Monday) and want to see what they gonna say. Also they estimate usage and that's B/S. I don't use 2600kwn per month. One time was 3400 kwn per month, and as I said I have solar panel, new windows, central heat pump etc.
Reviewed Jan. 12, 2019
Shady business practices. They prey on folks who fail to renew their contracts. My rate went from .0675 to .012375 after my guaranteed savings plan ended. They claim I should have received a notification about renewing. Never saw it. What kind of people would charge you double the average national rate. Thieves, scam artist, liars. Pure evil. Please don't make the same mistake I did.
Reviewed Dec. 31, 2018
I will never recommend this company. They charge you 10.00 to send you a letter to tell you you are late. When I requested it to be waived they told me I should pay it because it was part of my contract to give me an extension to pay my bill. When asked why they can't waive it, the answer given because I had been charged this fee in the past and had paid it. Apparently I was not aware of it then, but needless to say they charge additional fees and then unlike other companies refuse to waive them to make money. We work too hard for our money for a big company like this to just make up a fee and not inform you of this especially in a technology world of emails and online bill pay. Stay away I say!!!!
Reviewed Dec. 29, 2018
I would not recommend this company. They processed my light bill multiple times and made me wait 30 days to return the extra processed payments. Their website is very inconvenient and when I called to request a refund they stated that their website could of been not working properly which is why the payments were processed extra. Horrible company!
Reviewed Dec. 21, 2018
I signed up with Ambit because my apartment told me to sign with them. I should have pressed or looked into more options because I signed with a terribly expensive plan. The customer service is terrible. I would highly recommend another energy company like Direct Energy - my new service provider who has reasonable prices and GOOD customer service.
Reviewed Oct. 18, 2018
I have used this company since 2012. I didn't renew the notice since I had never received the renewal notice. So I was automatically billed at a monthly rate for many years and I had paid extra thousand of dollars. The company tried to expand their coverage and never provided customer services.
Reviewed Oct. 16, 2018
I was with Ambit Energy for 6 months. Their customer service is terrible! Yesterday I was on the phone for 58 min. The first 40 were wasted on hold waiting for a live person to answer my billing question. Once I got a live person lets just say that English is not their first language. They are relentless with their payment schedule. There is no leniency with their short due dates. Typically I pay my bill within a week of receiving it. EVERY month I got late charge and threat of having my services disconnected.
After this last experience with wasting an hour to get a simple question answered I have changed providers. I was able to sign up for service with a new provider in only about 5 minutes and getting a better rate. While I am writing this review I am again on hold waiting for a live person to disconnect my service and make sure they close the account. I've been on hold another 45 min.
Reviewed Oct. 2, 2018
It was very simple to switch to Ambit Energy as my supplier. They offer lower rates than my provider National Grid which is why I chose them. People need to do their research on energy deregulation and the benefits you can gain by switching to Ambit Energy. I live in the Massachusetts which the energy market is different for every state that Ambit services. There's no sign up cost, no contracts and no cancellation fees. I've been with Ambit for about a year now and I've saved $500 so far. Looking forward to more future savings.
Reviewed Sept. 28, 2018
Just call customer service at any time of the day and see how long they keep you waiting. Don't press new account, press something like billing or representative, you will be waiting at least 45 minutes. Then they will give you an option "press 1 for a callback," please do it! You will never receive that callback. They charged us from the wrong meter, I know it was CenterPoints fault because they gave them the wrong meter. But now, after 2 months, the issue was corrected by me, my wife and Centerpoint, still, they keep saying that there was no problem at all and we never overpaid (when clearly they have the wrong meter number on our bill).
If you want to pay $70 extra on your bill every month, have the worst customer service in the world, please use Ambit. We are already looking for another electricity provider. I will be more than happy to pay $190 cancellation fee just to get this awful company out our lives once and for all. This company may work for you if you work for them and you make people buy their service just so you can get money or credit back from your bill. But if you are just a customer, be ready for the worst experience of your life with customer service.
Reviewed Sept. 27, 2018
I have never had electricity bills like this. One person, very frugal. Senior citizen/Veteran... living on social security and disability... called to say I would be late paying, they ok'D my delay. I paid my bill which included a 60 dollar reconnect fee... and two hours later... they turned off my electricity. I never have lights on if I am not in the room, do maybe three loads of laundry per week, frequently gone for two to three weeks at a time, keep the ac 76-78. My last bill was 220 dollars before the 60 dollar add-on... should never have left TXU. There is no flexibility with this company!
Reviewed Sept. 20, 2018
I have used Ambit Energy for almost 3 years. I never have any issue with renewed and the rate they give is normally cheaper than all other ESCO, I don't understand those comments below. There is always needed renewing for fix rate, if not then you will switch to the variable rate automatically. Common sense people! You always need to renew no matter what company you used.
Reviewed Sept. 13, 2018
I was paying a 13 kwh with my previous company... Amazingly with Ambit I'm paying 9.2 kwh and somehow my bills are higher with Ambit. After comparing a few bills with similar usage same months Ambit is still higher. I did ask if there are any hidden fees, or fees outside of the normal taxes before signing with them was assured no by the sales rep, and direct Ambit employees. They told me that because of Oncor raising their fees was the reason I saw the increase... I asked what date did this take effect, I was told September... Every example I looked at for the higher bill was before September. Stay away from Ambit, they have extra fees probably why they offer the deceivingly low rates. And it's 199 dollars to break your contract.
Reviewed Sept. 5, 2018
Wow! These reviews! I've been with Ambit at least 6 yrs and for those yrs, summer/Winter my bill has been consistent, give or take a (few) dollars. This is why I stayed. Which for Me is a plus, never experienced extreme bills. Always have gotten letters of renewal, with ample enough time to renew. I've never had to Ask for extension, so I wouldn't be able to share on that, however I had to call Ambit a Couple of days ago, and I did hold for 45 mins Way too long. The representative was helpful, As well as professional!
Yes I too, feel that being charge $10, for not using a 1000 watts Is totally wrong. I feel punished, and yes it contradicts, the savings they advertise! But life is what it is! All light companies, play part in some kind of deceitfulness! The world is built on greed! And where (customers are the prey!) Check out your bills and see center point charges!!! My advice find the lowest monetarily greedy, Company and go for the ride!
Reviewed Aug. 18, 2018
I have been with Ambit Energy as my 3rd party supplier for 3 years! At first we received a massive discounted rate and saved $96 our first month! No problem renewing! ALSO, have received FREE ENERGY for since April 2015! It has saved us $3500.00 so far!!!
Reviewed Aug. 17, 2018
I've used Ambit for a few years now. During certain months of the years, my bill is the lowest its ever been. However, there are a few ways in which they make their money back. The summer bills are at least three times as high as your average the rest of the year. They will send you notices of near late payments, but won't notify you of disconnects AFTER you've spoken with them about customer service needs. Then they charge ridiculous reconnect and redeposit fees.
Regarding service, they don't do a good job of helping you understand when your plan comes to an end, and you're automatically transferred to a no contract "plan" with a much higher price plans. If there's a power outage, you can only get help during certain hours of the day during weekdays only. My customer service conversations haven't been bad, but I have to contact them too often. This should be more simple. Overall, I'm not happy with Ambit and am actively looking for a better company.
Reviewed Aug. 6, 2018
Amibt Energy claims to save you money on your electric - and they will for a short time. They will mail you a postcard that looks like a advertisement to tell you - call to lock in your rate. If you do not see this postcard - many do not - they will charge your triple what Com Ed will charge. Your small saving is sucked up and you are billed more than you ever saved. Then they tell you it will take two bill cycles to switch you back. They are screwing people everywhere and getting away with it. RUN from this company.
Reviewed Aug. 3, 2018
I switched to Ambit a few years ago, and like everyone else was swayed by the cheap rate... that was only good for 6 months. More and more rates rose and they seemed to dream up more and more fees. $2.50 to make a payment anyway other than the old stamp and envelope method. Then you get penalized $9.99 for not using enough electricity... wth? Aren't we supposed to be conserving energy?
The final straw is the lack of customer service. First of all, you cannot reach a rep. You have to wait upwards of half an hour or more to speak to someone. That someone may have about as much knowledge as the kid's pet hedgehog, and you get to start the process over since you hung up more confused. The chat has you hold for 15 minutes and when you are edging to the 2 minute mark to get assistance, they encounter an error.
I signed up for average billing in May, to ease the sting of high Summer bills. When I placed that order, I was never informed that it would not start right away. So when the June bill came, I called to ask what was up. I was assured repeatedly it would take place on the next bill. Come July bill, I open the bill, expecting to see my agreed $120 and the bill was instead $400!! Now, I have called and still not gotten answers. I even talked with a manager who assured me that he would personally call me back by 4:30 p.m. that day, and never did. That was 3 weeks ago. I have faxed customer service, and still no resolution. This is bait and switch at it's best, with a side of incompetence. I don't care if they are going to try to charge me a cancellation fee. They can stick it. There have been several class action suits against Ambit because they are crooks, and I am certain there will be more.
Reviewed Aug. 2, 2018
BEWARE! You sign up at an introductory rate and then they supposedly send you a notice (NEVER RECEIVED) and an email (ALSO NEVER RECEIVED) and when you don't respond they enter you into a variable month-to-month rate which is over double the rates of all other carriers. I even put a reminder on my calendar to check the energy rates which I did. The rates I saw online were still low so I stayed put. I did NOT know that they would change the plan that I was in and move me to this outrageously expensive plan. RIDICULOUS!
I have now spent over $500 more in just a few months for energy. DO NOT GO WITH THIS Third Party. They are terrible. There are other reviews here that say their customer service is good. I am not sure about that, what I am sure about is that you will be on hold for 15 - 30 minutes before someone will even speak with you. It's unreal. Also, they have NO ability to help you with the situation retroactively. There is no way they aren't doing this on purpose - this is a complete scam to sucker you into paying unbelievably high rates.
Reviewed July 30, 2018
I went online while chatting with an agent to make a payment. I accidentally entered the wrong payment amount and within minutes I notified Ambit customer service to see if they could stop the ach payment I did and they said no. That it would be a credit on my account but I could request a refund once the payment has cleared. Well the money cleared my account and so, I requested that the credit on the account be refunded back to me and they are telling me it will take 20-30 days to receive a credit; however if my bill generates within that timeframe then my credit request would be rejected. So, I told them that the money was meant for this account and if my due date isn't until mid month of August then they shouldn't keep my money. They apologize and said that's their policy.
I'm highly pissed off and once my contract is up I will not renew. I understand that this was my error but I notified them within minutes of submitting the payment and now they are telling me I can't get my money back if I have a balance due for next month. This BS!!! They don't care about their loyal customers. They only care about making money!!!
Reviewed July 20, 2018
I've been with them for 3 years and it has gotten progressively worse! My bill is now in the $300s and whenever I call they can never give me any details or reasons. I made a payment with the wrong account and realized it 10 minutes later so I called trying to cancel the payment and of course they can't do it and I'm going to get a $25 fee. I made the mistake of renewing my contract and DESPERATELY want to get out of it but they're going to charge me $300 to break it. Please please please just go with another company, I wouldn't want anyone to have to deal with this company.
Reviewed July 10, 2018
All work all day!! Have small kids and make sure everything is off and also put the thermostat at the temp. THEY (Ambit Energy) said to for some odd reason my bill was 300.00!!! I ask how? Why? They don’t know...they not sure. I asked the rep I needed details 'cause I don’t understand. THEY DON'T KNOW!! I flipped out!!! Right at this moment I’m have to switch 'cause this do not make sense at all!!! I’m so mad I’m shaking!! Don't get Ambit. They charge you and cannot explain NOTHING!!!
Reviewed June 5, 2018
RUN FROM THIS COMPANY!!! My apartment management set me up with them. So I called to set my deposit and setup autopay MONTHS AGO and their autopay never worked. I kept having overdue bills and then paying them by phone. I have very good credit and have never had difficulty paying bills before but these guys have the worst customer service. They also don't contact you to let you know an autopayment didn't go through. They have my email- I know because they send me emails for advertisements and they know my phone number but I received zero calls to let me know they were going to shut off my power.
As a result of their lack of communication, they shut off my power and I had to throw out all of the food in my freezer and sleep in the dark because I randomly had no power. Then they charged a $15 cancellation fee, $40 power reinstatement fee and a $40 overdue fee. All for a billing issue that I didn't know I had. Their customer service is a joke. To put this in perspective, I have 20 other autopay bills and I have never been late on any of the payments. But these guys just shut off my power without a call or email and I have no way to reinstate it before the morning. Their lack of communication and customer service just cost me $250 in fees and lost food. RUN!!!
Reviewed June 5, 2018
I have never had as many problems with an electric company as this one. I am not a consultant of this company, I am only a customer. Let me begin by saying, that if you want to have an account with this company a representative cannot have you apply through a computer that you can review the information with. The problem with this is that if the representative gets your information wrong and has the address for the wrong apartment YOU as the customer has the pay any electricity used by the owner or inhabitants of said wrong location. Second, to get this situation fixed you will spend at least 30 minutes on the phone. I know because this situation happen to me.
Third, you will not have a set date when you need to pay your bill. Fourth, if you have any late fees (even if you weren't informed your card didn't process correctly) you are charged 25$. Also if you choose to make any payments online with a debit card (even if you tried multiple times with an account number and failed) you will be charged 2.50$. Every month I have had to spend at least an hour on the phone with this company. I'm sick of it. I would NEVER EVER EVER recommend them to anyone!
Reviewed June 3, 2018
My bill went down, I was a bit confused about the energy bill breakdown but then called and was explained about supply and delivery charges. My taxes went down a lot also and some fees were removed.
Reviewed June 1, 2018
WORST 3rd party energy company is this call Ambit Energy. Customer service are FULL of BS. Their rate is never correct. Up and down like stock market every days and all like of charges. I can get my bill from any other company for around $400 a month. But when I used them, it up to $700+ a month. And you ask them why. They all can tell you is, "Rate will be change every day. I cannot do anything for you." WTH. DON'T USE THEM IF YOU CAN. IF NOT... GOOD LUCK WITH YOUR.
Reviewed April 13, 2018
Ambit Energy issued me a check was declined. Buy two check cashing place and stupid bum me DID say, "Ok I will take it to the bank" and wooo. That cost me $35.00 Ambit Energy/Ambit marketing LLC. Don't take their checks or you could get a declined notice and charged or charges from your bank. I called at approximately 12:15 pm today the number on the check and did leave a message but as of 11:29 pm they have yet called me. I have read nothing good other than it's bad. Ambit you're the people that agreed to give me the money and you can't even cash the check or call me back.
Reviewed April 6, 2018
We love Ambit! Not only was our rate reduced immediately, our budget was recalculated to a lower amount, but they now send us a check! No other energy company has paid me for using their services. We have saved our friends and family money too by referring them. I would recommend to anyone!
Reviewed April 2, 2018
I hated this company after just 3 months and stayed because they charge you $199 for early termination. So, after I found another apartment, I got quoted a much better plan with Gexa and thought I'd call to make the switch. After talking to a retention sales rep, they "convinced" me to stay for a similar plan and that I would avoid being charged a disconnect fee. Then I go to pay my bill and they sure enough added $199 for early termination. My electricity was still on and I stayed with them. Paying that would defeat the purpose! This company is a joke!
Reviewed March 6, 2018
Ambit Energy is a wonderful company, I have been a customer for two and a half years. Never had a problem with them. I have become a consultant with them and the experience has been great! The company has great integrity. Well lets face it there's always something wrong with every company or business a little and people will get wet behind the ears cause it didn't go their way. But overall Ambit is a great company. They do save you a little bit of money. And they do care.
Reviewed March 5, 2018
I've been using Ambit Energy for two years. I started with Ambit in 2016. The rule is after a year on your contract you would have to renew it into the plan you have always been in. What they didn't tell me is if they send a notice to renew and it is not caught on time, they will automatically renew you into their highest variable rate without notice. So, I received my electricity bill and my bill went from $97.00 to $285.00 for one month! After I called to discuss this with Ambit, they told me they have the right to change the plan over at their discretion after a year has passed. Here is the sneaky part, they will change over to the highest rated plan because they told me that most people don't want to mess around with renewing their contracts. I am furious about this.
This is a SCAM and it is written all over the program. They absolutely should not enroll you in the most expensive plan there is for THEIR benefit. They are making thousands and thousands of dollars doing this. There is no person in their right mind who would want Ambit to move them into a higher cost plan that quadruples! The frustrating part is I don't know who to complain to and I'm switching from Ambit immediately. I don't know if I have any way to get a refund. Of course if I don't pay it, ComEd will disconnect me. So they have me against a wall with their sneaky business practices. Perhaps the Attorney General's office can help. I just don't know. And they lured me in with their travel reward program, which has now abruptly ended. I WOULD NOT USE AMBIT AND ANYONE WHO READS THIS, PLEASE DO NOT CHOOSE AMBIT.
Reviewed Feb. 19, 2018
I been went to Ambit Energy since 2010 but from last year their services very bad, they always sending statement to my house after or only 1 or 2 days before your due day. When I called to customer services they told me because I'm late for my payment so I need paying for $125 for deposit until my contract expired they will give that back on my bill but when my contract almost expire I call and ask about that. The guy told me I have to stay with Ambit 9 more months if I want my money back. Huh look like they kidding on me. Well I don't need money back and don't need to stay with them no more. You have be careful when you want or planning change your services to this company.
Reviewed Feb. 16, 2018
I have signed up for electricity service with Ambit Energy over the phone. I was presented with a possibility of paying a low rate of 8.5 cents per kWh if I sign up for a year as well as for paperless billing and automatic payment. Later, I was redirected to an automatic system that finalized the process. I have specifically asked the agent about any additional (or hidden) fees that may increase my effective rate and was told that there are none. However, since then, every month I was charged an additional fee of $9.99 because my electricity usage was below 1000 kWh. This fee significantly raised the effective rate that I was paying to up to 17.3 cents per kWh (more than double).
I feel that I was purposely misled by the Ambit Energy's representative. I find that the very small discount they gave for paperless billing and automatic payment were part of the scheme, as it made sure that I did not notice the extra fee immediately. I tried multiple times to contact them to resolve the issue, but was not successful as they refuse to waive the fee or cancel my service without a penalty.
Reviewed Feb. 14, 2018
I didn't recommend to people for Ambit Energy, I experience worst in this services and have problems with my billing. Every month they increase price for services. I also experience worst customer services. Never use this services. If you really want to save money, use another energy provider.
Reviewed Feb. 9, 2018
Tried to save money on electric bill and chose Ambit as the provider due to their favorable rate. Due to the process of having to verify the change, I opened account in my name. I asked the representative if that would be a problem as our electric bill with Eversource was in my husband's name. She assured me that there would be no problem. Today I receive a call saying Eversource rejected the change due to the fact Ambit was not in my husband's name. Lost out on a good rate and they obviously have no idea what they are doing. All they could say was, "Oh sorry..." Not helpful...
Reviewed Dec. 3, 2017
I have been an Ambit customer for more than four years, and I still have people tell me it’s a scam because of how they market their service. People are extremely skeptical, which I understand, but to say it’s a scam is just being flat out lazy! They don’t always have the cheapest rates, but they are very competitive. But because people have the opportunity to receive free electricity and get paid simply by referring people, that beats everyone else! Their customer service is AMAZING as well.
Reviewed Nov. 18, 2017
I forgot to renew this year to the lower rate plan and was charged approx. an extra $50 per month due to the very high rate plan that they put you in by default. That rate was about 75% higher than what JCPL was charging. To me that is very shady and I dropped them immediately.
Reviewed Nov. 15, 2017
Anyone who complains about their rates getting raised without them knowing did not read all of the terms and conditions. It's very simple - you choose your rate for the length of the term you want (I always choose the lowest rates!) and when it's time to renew, Ambit sends you a letter WELL in adv