Westgate Reservations Reviews

All I can say is they are the worse people to believe and trust. They bullied my spouse and I in Orlando, Fl. We have been doing the best we can and all they do is rob us and show no mercy. I just pray the bank understand that I changed my card for anything with Westgate but they just use your old card anyhow for whatever they feel they can and refuse to give you the money back.

This place is trying to steal your money,, and customer service is worse, "Kendra" was the 4th person I was transferred to and she was all not letting my wife speak, she would talk over and never allow her a word in, she would not transfer me to a supervisor and then hung up on you, God forbidden you go to the timeshare and don’t give them the $10,000-$30,000 down, right there to a timeshare, the Realtor we had got an attitude, said we lead him on, and threw his hands up and left us at the breakfast table to have someone else have us sign papers to not sign up for timeshare,, and now after 6 weeks from our stay I’m having charges on my bank of $52.17 coming out,,??

Don't get a timeshare from Westgate. Just been a headache since I purchased one. They don't care. Just want your money. Purchased in April or May 2024 and still same issue going on presently. Date of experience: July 18, 2024.

We were given a discounted stay at a Westgate resort to sit through a timeshare meeting. The meeting was only suppose to last about 2 hours and we ended up being there 5 hours! They wouldn’t take no for an answer and promised we could rent it out, pass it to our kids or sell it very easily if we wanted. That hasn’t been true at all and the experience overall has been extremely horrible. They never told us the maintenance fees would go up every year and deny that they had to because it was hidden in the paperwork. We haven’t been able to use the timeshare even one time since we bought it even though the whole point of getting it was because they said we could use it anytime!

We had agreed to sit through a 90 minute sales presentation in return for putting down a $50 deposit on discounted Disney tickets. We were basically held captive by the sales staff when our 90 minutes were up, they would not release us and give us our discounted tickets. We sat there for almost 3 hours waiting for the manager to sign off on their sales pitch when we only agreed to a 90 minute sales presentation Very unethical. We told them after after the sales presentation that the promotion was not for us that we were not interested. That should’ve been the end of it right there.

I am extremely disappointed with the unethical actions of your sales representatives. Westgate impersonates lawyers during sales presentations, which is a deceitful and misleading. This has left me feeling frustrated and angry, especially considering the negative impact on my credit, and the fact I was promised I could refinance the extremely high interest rate when I got home.

Westgate Reservations said my payments wouldn't start until 30 days after everything got done, and they started charging me before everything was finished. Also, they kept calling every day and I had to keep explaining myself to them and it got to be a headache. The guy that was supposed to be our account manager never called us back and never did what he was supposed to do.

Everything is very comfortable at Westgate but they should offer more incentives. I've been with them since 2007 and I wish they have a point system. I don't feel that I'm getting my money's worth saving more since their maintenance has gotten so high. In the beginning, it was beautiful. But now, it's not. I'm hoping I don't have to get out in the future.

I left a review on June 15 but for some reason no one posted or responded. So I am going to do it again. I was initially sold a trial package by third-party individuals, who were later found to have conducted fraudulent practices. I was offered a refund and then coerced into signing up for a week every year with dues every other year, along with $1,500 in travel money.

I have been trying to end my timeshare agreement with Westgate for quite some time now. However, all I have received in return are empty threats of foreclosure and absolutely no action on their part. Despite being fully aware of the medical and financial hardships that my family and I are facing, Westgate continues to add to our stress levels, which is only bound to make our health conditions worse.

Westgate cares more about getting people to buy in than the "owners" that pay for their accommodations. We have seen a steep decline on the value of owners and loyalty. No one should EVER buy into a timeshare, but even if you wanted to, Westgate should never be on your list of places to buy into. They don't care about you, and they will screw you over in an instant regardless of how long you've owned or how much you've paid in. It's not worth it in any capacity at all.

TimeShares are almost impossible to sell and maintenance fees keep going up. Westgate has a “legacy program” where they will take the timeshare off your hands for a $2500. They get a unit they are selling for $80,000 and still want money from us. Bad deal, bad people.

River Terrace was the only place I got to stay at and it was a nice experience. But what Westgate tells you that they sell is this big thing with log cabins and this and that. They got me out $7,000 and I never spent a night up there. It’s a timeshare and I dislike it all other than River Terrace. If you see somebody on the street that's trying to sell you a timeshare, you should keep walking.

Don't know where these good ratings are coming from but they are lies!!!! This company is bunch 7th graders. They have no education and it very confusion (the website). I think that intentional they are not good. I have been with them for a year and half when I was ready to use. All the those benefits they sell you on DOES NOT EXIST. I was on 4 calls with the hold times were 1hr hold times. They hung up on me. This company is all over the place. They really good at bouncing you around to different departments which I also think that's done intentionally.

We’re LONGTIME Westgate owners. My sister recently left a review for the Resort in Mesa, AZ. The staff was friendly and the views were amazing but the rooms themselves were VERY underwhelming and when my mother booked two rooms we were separated on a family vacation. After my sister left her review all Westgate did was express their sincerest apologies! As much money as owners spend you’d think they’d do more than just apologize! This is not a good look Westgate! You should be ashamed! If I could go lower than a one star I would!

Beware!!! Read over contract and make sure you are signing an actual contract! Westgate forge my signature! In process now of suing!! Run far away. Very shady people!!! I called trying to resolve but not help!

Everybody was pleasant and helpful and once you got through the check-in line, it went by quickly. The room was great. We had a three-bedroom which was two separate apartments. They were clean and roomy. It suited our needs very well.

Westgate is a little bit higher end than the normal ones, and that's where we go for. All the reservations are made through the timeshare company that we have, and we just go there and give them our name. They review it then they go over all the amenities of the resort and where everything's at. The different Westgates that we stayed at all had swimming pools, indoor/outdoor ones. They have little mini golf things, volleyball and basketball courts too. Westgate is great place to stay. We usually stay there for week-long and they get you everything you need. We get them for anywhere between 350 to 450 for the whole week, and they're usually a couple hundred bucks a night so we feel we get a good deal.

I have come to realize that all that glitters is not gold. Buying into Timeshare with Westgate Resort was the greatest nightmare of all times for me. First you are allowed a 10 day period to rescind on the contract; after which period you are bound by the conditions for life. No going back! Recall that within the 10-day-waiting period- you have not accessed the service, nor seen how the program works. By the time you are ready to use the services, the stories become different. You are never given full information, and the moment you request for a service, you get a push back.

In November 2019 we were deceived by Westgate Timeshare... unethical business practice. They told us we could rent the timeshare anytime and travel anytime we wanted to. No extra annual fees or any hidden fees. They made us sign in a rushed environment. That has been the biggest mistake of our life. We paid them $5,545.78 between the down payment and monthly fees. In 2020 we started seeing other fees that we're asked to pay and some annual fees that they did not inform us of.

Westgate is a nice resort to stay at. It has a safe area for walks, and for other activities, there's bingo as well as a boat in there. The water park is there too. There are restaurants on the side, and Walmart is at a close distance. Everything was good. The room we got was great, and it was what we needed. We stayed at the resort for a month, and the staff were very friendly and cooperative. They understand the customer's needs.

Once again, Westgate has apparently sent out a list of timeshare owners with my name on it. I don't own a timeshare, never have, and never will. Now every day I get multiple calls from collection agencies and others who wish to speak with me about it. I contacted Westgate a couple of years ago, and threatened to sue. The calls stopped for a year, but have now resumed. Fortunately we have lawyers in the family, and I will speak with them next. I'm sick of this harassment. My name is James **. WESTGATE, TAKE ME OFF YOUR LIST!

Stay away from the timeshare presentation. I attended one in Las Vegas and it was the biggest mistake I made. Long story short sales people are a bunch of professional liars. I canceled my contract within the appropriate timeframe and still waiting for my partial downpayment of $300 I gave them. Read your contract, you have at least 10 calendar days to send a certified letter to their corporate office in Florida after signing it. Their contract states upon receipt of your letter they will take up to 20 days not calendar days to issue a refund. There is so much verbiage in the fine print. There is no real ownership in a timeshare just a lot of added expenses that you will continue to pay year after year. The bottom line is don't believe the hype.

I love my Westgate Resorts timeshare. I like their proximity to Disney. It is a mile away from the Disney gate. They provide transportation. Now that my children are full grown, I love all the amenities that the resort offers. When we go, it's always something being done. The maintenance people are always out there taking care of the palm trees, watering the grass, painting things. People usually complain about seeing they're paying for the maintenance dues and the taxes but we always see that they're always keeping up the resort. I like that. My only concern is at the town center, there's a Mexican place and an Italian place but they're not open on the same days. They alternate their days probably because of staffing.

As a single mother, I was lured into buying a timeshare with Westgate back in 2011, after attending their lengthy sales presentations. The pressure to make a quick decision was intense, and I felt like I had no choice but to buy. Since then, I have been trapped in a nightmare of never-ending sales pitches, deceptive marketing techniques, and poor quality accommodations. Over the years, I have attended multiple presentations and have been lied to time and time again. They promised that I would be able to bank all money spent on vacations towards a future purchase, but later told me that it was against company policy. Sales representatives kept pushing me to make quick decisions by offering me "deep discounts" that were not real, and threatening that the opportunity to buy would never present itself again.

We came for a four night stay, and timeshare experience (90min). Our room had a rusted tub, also looked dirty with stains. The lamp in our room was broken and did not work. On our last night they shut the water off from 10pm until 8am the next morning so we could not use our toilet or shower before check out. When I tried to talk to someone about it they just said they will tell “someone”. I never heard from anyone. Also our timeshare presentation WAS FOUR HOURS LONG.

I own some timeshare at Westgate Resorts. I like what they are offering and it's a good investment. Our stay there was great. It's accessible to everything. It's nice, clean and fun. There are a lot of activities. They have a water park there. We did the water park and rented canoes.

This is a timeshare pressure group - they are terrible with their customer service and don't do honest business. They say one thing and do another. Do not ever book with them. You will get smoke and mirrors and not a honest customer service. Never ever use them.

We owned this timeshare for years. When they sell the timeshare, they present it as an investment, and give you lies about how you can sell and how much saving you will have. They also lie about how easy it is to trade to other resorts. After years of having this timeshare, it is extremely difficult to trade to other resorts with Westgate. And/or can be very expensive. Yes extra fees. We do not use the timeshare as much, so when we reached out to timeshare realtors, they said they will not work with Westgate. The right of refusal scares everyone, I could not even give the property away.

We like Westgate's location, the accommodations that they have, and the resort along with the services that they provide. Their check-in and check-out process works very smoothly and we've never had any problems making reservations. They've been very willing to accommodate us for our units when we needed them. Also, we've been owners since 2005, so we don't go through a lot of the sales pitches, which would usually take longer than 90 minutes. The maintenance fees have continued to go up, but they're expanding. And when the fire occurred, they had to rebuild and they enlarged the footprint of the units.