Westgate Resorts Reviews

The price was right. I needed a building I could go in an elevator, and Westgate Resorts has that. The grounds and the pool area were well kept. It was remodeled, beautiful, and comfortable. I was very impressed with it. The only criticism I had was the exercise room building, because I'm an avid exerciser. All the equipment was wonderful, as well as the restrooms, water and cooled house. It has a terrible moldy smell in there. They should go in there and check that out because there's something not right in there where it almost felt like it would make you sick. They have three rooms and all the equipment you could ever want to use. I'm staying at a hotel right now, and I wish I had all that equipment. I miss that.

I never used the food options because the kitchen has great silverware, pots and pans and stuff. I cooked for myself most of the time or went out with friends. There was no restaurant where I stayed. You would have to go over to the other Westgate. They have great outdoor grills that people were using outside.Patio has a washer and dryer. I liked it. It was quiet too. It wasn't crazy like the one on Turkey Lake Road I've heard could be.

Diego was fabulous. Everyone there was neat. Even the people working on the grounds were friendly. I asked one of them for Kleenex one day. She didn't know what I was talking about, so I never got it, because of the language barrier. There's a couple there that don't speak English. That just seems to be our world today. But it was wonderful. The first three weeks I stayed there, I had a medical emergency. My granddaughter came to visit me for the night. She's 16-year-old in a wheelchair. I was gonna take her out, and I ended up having AFib. She had to call downstairs. Diego, who works there, is an amazing person. He came up and sat with me until the ambulance got there, trying to help me with breathing, which was funny. I got to know all of them when I stayed there, especially when I came back.

We were doing a little getaway, and there was a Whirlpool in the room. I liked it because you could see through it. It was from both sides of the room, from the bathroom and the living area, where we had a couch in there also. We could see the Whirlpool sat right in the middle. And it had a wall on each end, but no walls on the sides. It really had a pretty cool atmosphere about it.

We enjoyed all that stuff while we were there. We went to the pizza parlor, the bar, and the bowling alley. Our room was pool front, and we loved it. It was cool. We had a screened-in area outside of our room that overlooked the pool. Now, we couldn't walk to the pool from there. We had to walk around the other side to get there. But we didn't mind. It was nice.

I have recommended Westgate to other people already. My little brother lives in Orlando and we visit him a couple of times a year, and that's where I'll be staying every time now. I've stayed at some other resorts there that I also liked, but none of them are compatible. I saw that they got one in Vegas also, and we're going to Vegas this fall, and that's where I'll be staying with my girl.

When he started calling somebody, someone from the back, a younger guy, came out. As he was coming out, this younger girl that was behind everybody walked around the lines and went right to the counter. The guy in the owner side said, “Did she just cut in front of everybody?” He said it out loud so she could hear him. She turned around to us and said she was just switching keys, and she was in a hurry. But I don't care what she was in line for. She could wait like everybody else. The guy at the counter heard her saying that, and he should have been the one that kicked her out, but he didn't do anything about it. He actually smiled about it. As soon as she cut in front of everybody like that, he should have asked her to go back in line, but he didn't. It didn't affect us negatively that bad, but it was something that was inappropriate.

Other than that, the room was great. I made the reservations for Branson online through the Armed Forces website ‘cause I'm retired military. I always go through them because they have some of the best discounts that are out there when you travel. Having not been to Branson before, I wasn't familiar with what was available. Westgate was one of the places that came up, and it was one of the more reasonable priced places, probably more to do with that it was off-season. The Armed Forces site also said it was rated as one of the better values.

We're very satisfied with Westgate. The service was really great. There was a problem with the HVAC the first day we were there, and we reported it to the front desk. Before I got back to that building, the maintenance crew was there fixing it. You can't beat service like that. We also used the little country store there that was in that building. It would have been better if there was a breakfast of some sort available in the morning. If you're going to run a hotel, then having food available in a sit-down environment would be a nice thing. But it's not a deal breaker. I understand why there wasn't and we had no problem with that ‘cause we always went out.

We had a friend that we knew up there that came to meet us there. She lived about 30 miles away from Branson, and we wanted to get on the road very early in the morning to come back here to Mississippi. She came the night before to spend the night there, so that we could all leave at the same time and save her from having to get up at 4:00 in the morning to come to where we were. She enjoyed her stay so it all worked out great.

The first one, the palace, we liked a lot. That had a lot more pools and hot tubs, and it had that little water park there. The second one, we stayed at a two-bedroom condo, and we brought our dog. It was nice because you can bring your dog. Everything was tile and easy to clean. I definitely have no complaints about it.

The check-in and check-out were very quick. At the first hotel, they never said anything to me about seeing if I wanted to go to one of the meetings. The second one asked me if I wanted to go to one of the timeshare things, but I told him I wasn't interested and I didn't have time. So we did not do that. But check-in went pretty well. There were no problems. I got my pass, and they gave me the thing for the dog. It was a very smooth and quick process.

The first place we stayed at, there were a lot more people there, so the food options were a little bit better. We went to Draft at both places. The Draft, in the first place, was a much bigger, more dedicated spot. So there were people there waiting on you. The second place we went to, we stood there for a few minutes before somebody came over to help us. There was one guy working it by himself. There weren’t a lot of options because I guess it was a little bit later in the day. So we could only choose a couple of things. The other place did do better on that than this place did.

I liked the second place better because the pool was huge. It had those huge chess pieces that you could play. It had a nice setting area for fires. If others want something more quaint, the other place is better. If you want something that's more family, kid-oriented, with lots of water stuff, then you would want to stay at the first place. They were both great. Very easy to go to places from there. I was overall very happy with Westgate. It has a great location. It's extremely clean, which is hard to find places that are clean. And anybody with an animal would love it there because it's all ceramic tile. There's no carpet and stuff like that in those places. It was all tile. So I didn't have to worry about stuff getting on the floor. I recommended Westgate to a bunch of people that are supposed to be going to Florida, that they should stay there.

As far as the room accommodations, my room was nicer than my granddaughter's room. They put laminate floor down in my room and my granddaughter's room still had carpet, and the carpet was clean but it was worn a little bit. When I walked in my room, I couldn't believe how nice it was with the laminate floor and everything was clean. There are no issues of being dirty. We ate the free breakfast, which was scrambled eggs and pancakes. We ordered a separate side order of sausage, but the breakfast food was great. I'm hoping to plan another trip in August to take my other granddaughter up. There's a 95% chance that I'll stay at the same place.

The resort’s location was very convenient because we went to the sights and sounds, and it was right there. I like that it was a gated community. We didn't have to worry about any riffraff or any troubles. My 12-year-old grandson was with us and we didn't have to be concerned about him being out and walking, and we weren’t worried about what they would run into. My wife used the website, and I didn't hear her complaining about any of it, so it's good. We were totally satisfied with everything and people should try to use Westgate. It was an exceptional experience.

I went to their little marketplace and bought a couple of snack-type items to have at the room. Our days were planned outside the resort. In the beginning, I didn't know the resort had all these things, so I was coming down to visit family and a couple of the parks. However, I talked to my partner and we decided that, when we go down again, we want to utilize the resort one time. Maybe we'll take a weekend and come down.