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We got approached by a salesperson who told us if we pay a refundable $20/person and listen to the 90 minute seminar, we'd get free breakfast, transportation, and a $100 gift card. We signed up, then I started getting weird feelings about the whole thing. I looked up their seminar info on their own website and it clashed with what the sales guy told us. We went back to tell him we wanted to cancel, and he wouldn't let us. He made all kinds of excuses about the disparity in information (said that it was too expensive to change the info, even though it's free to change info on a website) and said that we qualify in age because it's the off season.
We gave up, but then both kept feeling uncomfortable, so we went back again and there was someone different there. She told us the guy lied about us qualifying at our age and that he also shouldn't have told us to BS our salary information in the paperwork. We talked to a manager on the phone who told us the sales guy took our money with him and we'd have to go to the seminar in order to get it back. The only reason we eventually got our money back was because the new saleswoman at the kiosk gave us the refund out of her own purse. That woman was great, but listen to all the bad reviews on here! Don't fall for the scam!
I went on a tour while on vacation in Myrtle Beach SC while staying at our normal favorite place Forest Dunes which is awesome. Anyways went to their 90 min presentation more like 4 1/2 hrs. Told them nice rooms they showed up but they are not the rooms you get when you check in. They are just showrooms! Told them wasn't interested in a timeshare. We were treated awful after those words were said but would definitely buy a week's vacation. What a huge mistake. After I paid it off I tried to book my 2 bedroom suite I purchased. I was informed that it was all booked up for the year but if I paid them 200.00 I could extend my package for another year so I didn't lose it so I did just that then tried to book my room. Was told to call back in a few months. Too early to book. No problem.
I called back the exact day and was told that it was booked up but for 200.00 I could extend it. Said, “Nope not gonna happen. Already did that. You took my money knowing it was all a lie and scam." Told them to upgrade to a 3 bedroom. Was told they don't have 3 bedrooms. I asked for 2 1 bedroom suites. Told no. Finally after threats from my lawyer I got just that 2 1 bedroom crappy rooms. We checked in August 5th 2018 Sunday night was very itchy, couldn't sleep. Got out of the bed, slept on the floor, called front desk for housekeeping, was told, “You get your room cleaned 1x” and it's on Thursday not Monday. WTF.
Come Thursday after waking up bitten badly BED BUGS INFESTATION was moved to a different room but treated like trash by management. I asked for a refund. Was told ok. We need to leave immediately. Said no problem until they seen we purchased a vacation package then was told no refund but will give us another stay free. No thanks. We were Left my family of 7 in nothing but our swimsuits. No shoes. Nothing. They took all of our things to be heat treated. Woke up Saturday morning in our new room to yet more BED BUGS here. The 7th, 9th, 10th and 12th floors had BED BUGS that we knew of. NEVER EVER STAY AT ANY WESTGATE RESORT. DON’T GET CAUGHT UP IN THE SCAM. They need to be closed down and civil suits filed against them.
My wife and I went on vacation to Las Vegas. We are but Veterans and take ourselves on much needed getaways at least three times a year. So, we were enjoying the sights when we were approached about a seminar that Westgate were giving concerning Vacation packages. The person threw in tickets to a show and dinner. Well after much hesitation my wife and I decided to attend, not for the tickets or dinner, but because we love to travel and had the disposable income to purchase such a package if applicable.
We met with a very nice and professional young lady, who explained the different aspects of the plan and then listened to a very informative and interesting presentation. We then went to tour model rooms which were very impressive and piqued our interest. Upon returning to any area to go over details of the package, my main concern was to consult with our family financial advisor, which we do on all major purchases. Well here is where it all went south. When I conveyed to Westgate’s representative, he basically called me a liar and said, “Do you consult your advisor about everything”, I responded, “No, just the major ones.”
At that time I told him that I guess the answer is NO, because I refused to be pressured into make an rash decision. He left in a huff, came back and pointed out an honest mistake of my wife part on a questionnaire, and said “This is reason enough to withhold any gifts that was promised”! I informed him that I couldn’t care less about free tickets and dinner! That I refuse to allow him to imply that my wife was a liar and he know where to put the gift. He blew a $8000.00 plus sale because his feelings were hurt by us not bowing to his smooth, pressure sale pitch. Thanks for saving me a lot of money and from all the reviews I read, a lot of future frustration.
Book a vacation trip with Westgate. Spoke to one of their rep Anne. She was unable to complete the sale because as per a manager Kerry her dad was having triple bypass surgery. Which was fine with me. Family comes first. My big thing was I wanted her to make the sale because she did everything to make the sale and explained everything on how the program works. When I called to actually pay in full for the trip another representative came on swearing she was Kerry. The manager took the payment knowingly she wasn’t Kerry. The day before my trip they called me saying, "Sorry we have to cancel your trip because someone from your household or at the address you live at did a Timeshare." Bad service, rude reps. Managers need to be trained properly and need to be honest and not liars.
We bought into the vacation club part of Westgate Resorts. We had to finance our part in for our deposit. So we paid $287.50 upfront to be able to finance the rest. The rest was set up on an automatic draft. Anyways, we want to cancel before the first draft. Today my husband was told that we only have 3 days grace to change our minds. We were never told that at all! If we don’t pay it, even though we are asking to cancel, they will send us to collections agency. I just want out of this vacation club!
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I searched and searched online to find info as to how to get off my Westgate timeshare, I finally saw something about Westgate now accept Deed Back, and I also saw Westgate site itself got a legacy Programme which said if your timeshare is paid in full, together with your tax and maintenance is paid in full, they will let you do Deed Back, that is they will take back your timeshare for $0 (Zero). I have been struggle to pay my ever increasing tax and maintenance every year and as a retire divorce woman living on pension, I would rather give them back my timeshare which I paid over US $18,000 for nothing. So I called them and they said if I paid them US $950, I can do a QUIT CLAIM and they will send me a quit claim deed to sign, get it notarized and send back to them, then I will be release of my timeshare and do not have to pay tax and maintenance anymore.
So I let them charged to my credit card US $950 and at first I was so happy when I got a Fedex envelope which got a QUIT CLAIM DEED INSIDE WITH INSTRUCTION SHEET. However, when I looked at it the date on it was May 2008, and my address is 10,000 Turkey road, which is Westgate, all wrong, I lived in Canada. When I took it to my lawyer for consultation and notarize, he told me he CANNOT NOTARIZED IT AS THE DATE ON TOP IS WRONG, IT HAS TO BE TODAY'S DATE, SAME DATE AT THE BOTTOM WHERE HE NOTARIZE. The instruction sheet I show him said the date above cannot be changed, only the date at the bottom where he notarize can be changed today's date.
The deed also mention something about Westgate (the second party) paid me (first party) TEN DOLLARS (10.00) to release them my timeshare...title...etc. I was not in Florida in 2008 and they never paid me $10.00. Have not a clue what they meant. I am giving my US $18,000 timeshare back to them for free, paid them another US $950 and got this quit claim deed with wrong date, wrong address, which my lawyer said no lawyer will notarized if the date of the quit claim deed above does not match the date at the bottom where he put his notarize stamp. Oh my God, I hope I am not being scam again even by Westgate Resort itself after being scam by so many places who said will help to sell my timeshare and so forth.
I am so frustrated, I am going to call them on Monday and asked them why the dates and address and everything is all wrong, and hope they just put it wrong by mistake, which my hope of that is slim, as the instruction sheet that comes with it seems to know the date that they put above is wrong but not allow to change it, so how the heck can the Quit Claim can be notarized. This experience is the worst experience I have with this timeshare, I just cannot imagine how they can live with that.
Update July 21, 2018. My nightmare has continued. Last Father's Day my family and I had stayed at Westgate in Orlando. We were told we have a room rate of $55 a night for 2 night plus if we went to the 90 minute presentation we would be given 2 ticket to SeaWorld. So being naive I went to see what this resort was about. The timeshare specialist name Amal greeted my son and I. I was told that they only did the timeshare for families with a 2 person household. I explained I was a single mother and was told I had to do the 90 minutes to get the tickets. So Amal asked me for my Identification to "so call check me in" and see if I was a guest at the hotel. I agreed, where I was seated and had a 10 minute explanation of their timeshare and how the opportunity as a timeshare hold could be profitable.
I bought the travel partner packaging, not the timeshare because I did not have down payment and I don't have enough credit for a loan. I was told after she brought my ID back that I wasn't going to qualify for a timeshare but I could still be a travel partner. So I paid the start up fee. I was handed a bunch of materials, a tablet and a black credit card to use while I was at the resort. Got the tickets after sitting there for 4 hours. When I got home and started to go through the material half of the material was in Spanish. I called customer service to be told I need to pay another $100 for the English material. After I refused to pay they had locked me out of my account. After two weeks of not being able to access the site or understanding anything. I finally got ahold of customer service. I was unable to sell anything.
Westgate still as of July 21, 2018 has never unlocked my account. After talking to over 20+ people. I've been threaten. Told I don't have a account through Westgate. Told that I'm not welcome on any of their properties and still get harassing emails that I'm behind on my timeshare payment. I've been hung up on more times by this company than any other. However, when I called them I don't have an account and never did. So in the end I'm $100 out for the start up fee and the $800 they stole from my account. I had to cancel my credit cards and change my bank Info. They are Thieves and should be ashamed for taking from hardworking people.
I stayed with Westgate Myrtle Beach with my husband, son, and mother for 3 nights. We got there and our room had already been rented. They upgraded us to 1 bed and a pull out queen couch. We had 2 queen beds reserved. The queen bed had full mattress so the frame caused bruises on my mother and son. There were other people’s hair in our bed. The staff was very unfriendly (other than maintenance) and they overcharged us and I had to bring it to THEIR attention. No apologies for that and no one asked me how my stay was so I filed a complaint on the BBB. They responded with I should have said something while we were there and that they weren’t going to do anything. I’m not at all surprised. I wouldn’t recommend this place to my enemies. Horrible company, and I have only just begun to complain.
Westgate Cruise and Travel is the biggest rip off I have ever encountered (Club Weeks). They can’t answer any questions and they cheat you out of your money. We reserved a room that was ocean front to sleep 4 people and we got an interior room that would only sleep 2 people. THEY WILL NOT GIVE OUR MONEY BACK! It is ridiculous! My advice... go through the hotel and run as far away from Westgate as you can.
Timeshare participants (owner is a misnomer, in my opinion) with Westgate (Westgate Smoky Mountains Tennessee) for 10 years and have purchased the right to book a stand alone pedestal 3 bedroom unit. We have been pleased in the past after booking 11 months in advanced to receive the rooms that connected to one another with great views of the mountains. This year however was much different. We understand there was a fire and much of the resort needs to be rebuilt, but expecting our unit upon arrival is not the norm. The new norm is to feel lucky that you can book a unit regardless of what you’ve purchased. We brought our extended family with us and thought we would have the same accommodations with rooms connected, this was not the case.
Our rooms were not connected and we were on the button of the resort with no view, older unit, and it did not match our room accommodations that we thought we booked. Older rooms are much smaller and not nice at all compared to the newer units. After playing the game and booking 11 months out, still not being able to get your unit, is surprising. When asking to speak to supervision’s, or managers this was a waste of time. Not even one person was apologizing, just told us you have a room that sleeps what you bought. We had a fire 2 years ago. Why haven’t the units been rebuilt sooner? They have continued to charge us for our yearly maintenance and taxes for a unit that’s not built.
My wife and I decided to take a one day getaway trip to Orlando from Palm Beach, it was really a last minute trip since I work about 80 hours a week and barely have time to do anything. We arrived in Orlando around 11:00 pm and decided to stay at the first hotel we saw off the turnpike and everything was fine until the next day and here is where our nightmare started. We were approached by someone at the hotel about a timeshare with Westgate Resorts and how they had great facilities and how it was great for families and that you would get two discounted park tickets if we attended a 90 minute presentation which by the way, the tickets was NOT the reason of me investing or wasting 90 minutes of my ONLY time spending with my wife over two park tickets.
Because we travel a lot, we decided to attend the meeting to see what they had to offer and boy were we in for the worst experience of our lives. I was an RCI member about 20 years ago and I guess things have not changed but I still gave Westgate Resorts the benefit of the doubt because again we visit Orlando around twice a year with our children so perhaps this could work this time. I was greeted by someone who directed me to the new owner's desk where they ask for personal questions and credit card DO NOT give them anything, then they took to me to the second floor where it was packed so we went to the third floor and the salesperson offered us breakfast which we politely declined and told her that we're not interested in the breakfast but that we wanted to see the property, amenities, payment plan and yearly dues within others.
She left us alone for about 15 minutes and came back to interrogate me and my wife, then she left and came back again to interrogate even more, left again this time for about 30 minutes and when she came back she asked how much we could afford for a unit and a numerous of other questions then left again and said she had to go get a golf cart, then after another 30 minutes of waiting she came back to let me know that she was waiting for a golf cart to be available, she left again and came back within ten minutes with a big smile to let us know, "YAAY we have a golf cart." So we get down to the lobby and to my surprise I counted 17 empty golf carts available right in front of us. Very funny but ok maybe they have a system, yes a scam system.
She gave us a tour of the facilities and after she presented numbers and told her that I had to review all documents and payment plans before making a decision, she started getting aggressive and rude telling me that she understood how my low income would make me think twice before moving forward which I guess 11k a month in combined income is low but anyway. I explained to her that this was an investment and that I was not buying a pair of shoes so I had to do my homework before signing any documents. After spending over 3 hours there, remember 90 minute presentation, we kept getting different managers trying to close me.
They were all very lame and your typical sales people, they are your friend at first and when they don't get what they want they treat you like the worst scum on earth. One of the closer told me that we were really wasting their time and that we were dreamers in trying to become owners of this resort, she even said that the jobs we currently held were fake, who says that to a potential owner, buyer, customer, client or member. So disrespectful and extremely RUDE. It is really a shame that we were treated this way, because we were really interested to see what they had to offer but we never expected to be treated this way, the tickets were an added bonus but we were not there for tickets nor the breakfast.
Maybe some people don't mind spending half their day in Orlando for discounted tickets or breakfast but no one should be treated the way my wife and I were treated. I really encourage everyone to stay away from this place and if it's discounted tickets that you are looking for DO NOT go to Westgate Resorts, you will absolutely waste your day, it's just simply not worthy.
We have been Westgate owners for over 20 years. We bought at Westgate Smokey Mountain just after it opened. We have used it almost every year since we bought it. We started with a small unit and have upgraded to what now is a 4 bedroom. “YES” they will always try to get you to upgrade every year (That’s their job). For the Smokey Mountain Resort they have always been professional and very little pressure. They have treated us great as owners. Even with the fires we have been able to get the unit we bought. We have been very happy over the years with the Gatlinburg Resort. THIS IS THE REASON FOR THE 5 STARS.
THAT BEING SAID... We have had a few times we have used the Orlando Westgate Resorts. We live in Orlando and decided to do a stay vacation to save money. WHAT A MISTAKE... I don’t know if it’s the same management or not, but they are HORRIBLE. BOTH TIMES WE HAD NOTHING BUT PROBLEMS. The last stay was at Vacation Villas. I hope nobody buys there. They treat owners like GARBAGE. It took us 4 hrs to check in. They were getting the people who paid $99 rooms way before owners. We weren’t the only owners getting shafted.
After complaining A LOT we are finally given half of our 4 bedroom unit. After 6 HOURS we finally got our other room. They said the whole time they were waiting for it to be inspected. Come to find out it was ready the whole time. NOBODY CHECKED THE FIRST TIME. We also had went and bought groceries because they said it would be ready. That was only the start. Dirty linen, Bad restaurant experience, rude desk people etc. We will never use Orlando Westgate again. Funny how the corporate office is in Orlando and they are the worse of all the resorts.
Me and my family visited Westgate town center villas in Kissimmee on June 24 through July 1, 2018. We had a studio with a king bed and full sized sofa bed! Had to go to Walmart to buy my own sheets! The mattress on the sofa bed was horrible and nasty! 19 inch flat screen tvs and select channels! They supposedly be a top rated resort and this what I got! Freaking unbelievable! Paid all that money not worth it! Then guy name Laurent called and told me I had money in my account and incentives! Didn't have **!
I purchased a week vacation, paid 875.00, they put in an escrow account because I had option to buy and the money would go towards ownership! The lady who sold me got fired. Because she sold a $60,000 timeshare for $6,500 so if I bought they would have to sell for that price because it was in my contract. Nevertheless, they want me to give them back timeshare and sign the 875 over to pay for my week vacation. Gladly because I had no intentions of buying no timeshare with a them. They are liars and doesn't honor or do what they say! I even recommended my cousin and she did tour. When she said no to they was very nasty and lied about the gifts she would get! I wouldn't recommend my dog to stay there! Westgate Resorts sucks!
My family and I were interested in discount tickets to Universal and the hotel recommended we try the "timeshare option". Basically, you listen to a 90 min presentation. If you're interested you buy. If not, you say not and get your free tickets. Simple right? Well prior to going to Westgate, I stumbled on this site and saw countless reviews of people warning people not to do, how their sales tactics are high stress high pressure and how they lie and don't deliver what is promised.
I however did anyway because I figured well even if the tactics were high at the end of the day I would say NO and get my gift. Oh how I wish I had listened. Here is how their scam works: 1. They walk you in with "hundreds" of others to feed you breakfast. 2. They will show you 3 options --- a 3 bedroom, 2 bedroom and a 4 bedroom. 3. They will go from 60k and talk you down to about 15k.
Here is what I wish I'd believed. 1. They don't take NO for an answer. 2. 90 mins is for people who say YES -- we were there for a total of 6 hours while they introduced us to over 3 people to convince us. 3. "Oprah" our sales representative seemed confused and belittled us when we explained we did not want to spent $60k in order to get 2 free tickets to a theme park. 4. She would then say – “I don't understand... why would you not want to OWN instead of renting. That doesn't make any sense!”
Here is what she missed. 1. The interest rate as others revealed in 17.99. 2. If you cancel, they can refund your deposit LESS the value of the free tickets they gave you so DON'T SIGN UP! 3. The deal is overall very bad -- high interest, you pay $1000 a year for HOA and Taxes for a unit that you visit for 6 nights a year and that does not include the price of "ownership". 4. They will say if it doesn't work you can sell it --- well you then have to pay real estate brokerage fees, taxes, recording fees, closing cost and will rarely get what you spent. 5. No does not mean no to them. I got there are 7:15 AM when they opened and didn't leave until after 1PM! 6. When you say no they will belittle you and get short tempered. They started ripping papers up, refuse to get you anything in writing, etc. Stay clear --- these reviews are one because you couldn't select any less.
They scammed me out 12000 dollars. They told me I was getting a two bedroom villa and it was all a lie. I been trying to get my money back and all they do is give me excuses. I need help to get my money back. Westgate should be closed down and everyone should be given their money back.
I went to a Florida Welcome Center in Lake City that had billboards advertising cheap theme park tickets. When we got there, we ended up putting a $60 deposit for 3 2-Day Park to Park tickets to Universal Orlando/Islands of Adventure. Total including the deposit was supposed to be $477. We were told we had to attend a 90 minute presentation that they were doing to get the word out about Westgate Resorts. We were promised a buffet breakfast that they valued at $15.99 also. We ended up spending 5 hours at the resort and still didn't get the tickets. We were assigned one of the "sales representatives" and she sat with us the entire time including while we ate the breakfast. She spent the next probably 4.5 hours trying to get us to buy a timeshare. The APR started at 17.99% and went up from there.
I explained over and over again that I wasn't interested and that I was buying my first house next month and didn't have money to buy something like this and I didn't impulse buy anything. She brought multiple salespeople over to try to convince me, but I didn't sway. The price started out at almost 50k with an almost $800 monthly payment and went all the way down to 10k with an almost $200 monthly payment before they gave up. You have to pay taxes and HOA fees on top of that. Taxes and HOA fees were over $1100 each year.
When I went to get my tickets, they said that I had chosen base tickets, 1 park each day. We called the welcome center and the guy wasn't there that said to call if there was any problem. The price changed from $477 total to $625 total. I was so mad that I was starting to cry. I had wasted almost 5 hours at this place. The only person who wasn't a crook was the lady at the tickets desk. She gave me my deposit back, plus some extra cash because I wasn't able to get the tickets. I went back to the resort I was staying at and used the money to buy tickets from them. I have learned my lesson. If something sounds too good to be true, it probably is. Don't waste your time. They will not give you what you were promised!
We were offered discounted tickets in Branson if we attended their 90 presentation on their travel club. This discount was good so we figured we could give them 90 minutes in return for about $400 in discounts. We arrived early, as we were advised to do so, and were given a form to fill out. As we filled it out there appeared to be several binding statements that caused me to pause, but we continued because it was a requirement.
Once we were done, I asked the receptionist if I could get a copy. They said it was against their policy. Red flag number 1. I said there were several "binding" statements which could be considered a contract and under state law I am entitled to a copy. They still refused to make me a copy. I kept the form in my hands during the entire process and told them I wanted my wife to double check it first. I got my cell phone out and took a picture of it, just in case someone altered my form later making it invalid.
We were lead into a room with about 20 other couples, each trying to listen to the salesmen. The salesman was a nice guy and told us that no meant no, and there would be no hard sales pitch. We then went into the presentation room and listen to the "stories" about how great they were. They talked down people who go on vacation and stay with friends or relatives. They talked down the local hotels and motels, making a comment about making your coffee in the bathroom. They made it sound like you were an idiot if you didn't take advantage of their deals.
I made a promise to my wife that I would not cause any problems and that we would listen to the presentation and get out of there. This guy was pushing every button I had. He made the mistake when he asked me, "Isn't this the best deal you have ever heard?" I smiled at him and looked over to my wife, who gave me the shut up stare. He repeated his question and I had enough, so I told him it was the dumbest presentation I had ever seen and would be surprised if anyone in the room was dumb enough to take you up on your offer.
He pointed to his slide show where it showed a typical hotel stay in Orlando for a week was $1,200.00. Being a member would cut that cost to $500.00. How is that dumb? I said, "Well... let's do the math. If I went to Orlando every year for 10 years as a nonmember, it would cost me $12,000 (1,200 x 10)... Right?" He said, "Right, but you will only pay $5,000 (500 x 10), saving $7,000! Don't you like staying at nice resorts and saving that much money?" I said, "Sure if it were true." I would pay $5,000 + $7,000 (sign up fee), that would be $12,000... so where is the savings? Oh yeah, let's not forget I would be paying about $300 a year annual membership fees, so we are actually still $3,000 in debt??!! The only real way to "save" is to use your club and go on several trips (4 or more) a year before you would see any real savings.
When the presentation was over, we met with our salesmen again. The original fee was supposed to be $9000 but because I was a veteran, they took $2000 off that price. We could pay 4500 down and pay the rest over 12 months at 17.99%. OMG, are you crazy? I can finance a new car for only 1.9%, why would I want to pay that high interest??? We said this is a firm "NO". He said, "OK, no pressure" and had us wait for his boss. His boss tried to point out the flaws in our thinking and we said, this is a firm "NO". He then told us to sit tight and he brought in someone from corporate. She tried to convince us to sign up too. We will be retiring in 5 years, so we thought... let's see what kind of deals we can talk them into.
I told her, "What if we try out your resorts first. We will stay 5 times, if they live up to your promises and we like them... we will pay the $7000. If we are shut out (no rooms available) or we are not given everything we were promised... the deal is off and we walk away." She could not do that. What if we sign the contract with a provision that you will NEVER raise the annual fees, and doing so would void the contract and they would refund us the $7000. She could not do that. So we said OK, then this is a firm NO. She said OK and closed our visit. I wanted something from her that said we came to the presentation and confirm that we are truly done. She would not provide us with anything. I offered to videotape her saying that we were truly done, and she refused. I finally got the receptionist to give us something saying we had completed the requirements... just in case they tried to charge us for the discounted tickets.
The entire visit was like... give me, give me, give me. They wanted our money, that was the bottom line. I would give you one piece of advice... NEVER attend these things without getting copies of everything you fill out and everything you were promised for attending. Tell any service organization you belong to post a warning for these businesses.
I was visiting Orlando, Florida last week and while taking a ride on the I-Ride trolley, this ** young man spoke with about the offer you had an offer to free tickets to a resort. I paid 40 dollars cash in order for me to be at an appointment with the resort the next day, when I explained to him that I was retired and my income will not qualify but he said that it did matter. My granddaughter was with me during this time and was so excited which he knew that help his lie go. I wish it was a law against this because when I got to the resort at the waiting a long. Time for the taxi I was turned down but my money was returned but it just broke my heart and I had to break into charging a fee on my charge card to get my granddaughter to the theme park that he promised.
I love Florida and I heard of bad stories and the young man there at the resort said we always in the news and this is bad for your Resort and I think it's very shameful for someone to do such a thing like that to any human being. This is fair and I am still upset although I'll be back to Florida hopefully another run into anything like this ever again. I feel like it was still a real for a rip-off from not time going out there I spoke to the person in charge but that didn't help any. I just called the corporation about it. I am an honest person and I'm not going to put $50 thousand income knowing that my income was not at the right price when I spoke to the salesman got me there.
When I was in Vegas October/20196 and I bought this travel club package. I was told I could use it on my vacation in the Mediterranean that I planning to do it this year. I make down of $ 2.100.00 dollars and start pay $ 162.50 a very month. They give me $ 3.000.00 dollar card that I could use for my vacations. Now that I made the reservations. I am told I cannot use this card. When they told me that I can used as cash as part of my payment. So far I pay $ 4.862.50 for this package. But since I am no able to use the $3.000.00 dollars card I stop the payments. I am very disappointed with this company and I am requesting my money back and cancelation of contract.
If you hear the word timeshare run. I made the mistake of buying one about 20 years ago. It was every other week so not as bad as others got trapped into. The maintenance fee was ridiculous and I should have trusted my instincts and not bought. I didn't have to pay full price because I kept declining the ridiculous amounts that they were asking for. The first time I used it was fine near Disney in Orlando. Of course they didn't have a space in my resort so I had to pay $160 to move to one of their other properties. It was nice. Cheap ugly furniture and carpet with stupid patterns to resist showing stains. I actually did the vacation with my sister and her family and I had my own room across the hall with a bathroom so it was nice. I had paid for the 3 bedroom one.
Then the next time I used it I used the exchange thing. Which you are forced to join and was about $150 a year and I think Westgate owns it. I had to pay a fee to change about $150 and then they charge me $10 a day to park. It was a nice one bedroom apartment on the beach, but not on the side with ocean views. Then the next time I let my sister use it in Orlando. They only let her had a 2/2 even though I paid for a 3/2 and she was using my account and I paid a transfer fee because they said there was no availability and then a guest fee so like $350 extra. I went to visit them since I was in Florida. It was okay. The pool looked like Madea was having a family reunion.
After that I stopped paying. The maintenance fee is a scam. How can it cost $1000 a week to maintain a place where the mortgage would not even be $52K a year. It's like everyone is paying to rebuy their property every year. They are making a profit on what they call maintenance and a lot of it. I won't give them a dollar and they better pray they don't ever do a deed in lieu or anything to my credit or I will start a huge class action lawsuit against them. Anyway I moved and if they call never admit you own anything. Just deny. Eventually I'm hoping the statute of limitations will take over.
This is how worthless their properties are. Even after you have paid for the entire thing they won't take it back for free because they are profiting on the maintenance and they know the timeshare is worthless. Even a car lender and a mortgage holder take back their properties if you stop paying. Imagine if you paid for the car and the house and they don't want them back, that's how worthless they know the timeshares are. Hopefully one day they will be run out of business. At least David Siegel got some Karma when his neglected daughter died of an overdose. He has a lot more Karma ahead for all the worry and misery he has caused so many people.
We bought the $4000 vacation thinking it would be fine for the 2 of us. Have had it a year and not had a chance to use it. Tried to use it today for one of the 3 day 'EVENTS' in Branson. Got told that we were not real owners that we were just a 'TRAVEL PARTNER - it's like we are just on a free trial'. Was told that all the emails we have been getting about these events were not open to 'travel partners'. We could get a full week at the resort for the $500 but the resort is fully booked. Not once when they were sucking us in did they say this was just a trial basis. They said we would have access to everything. Bluegreen scammed us a few years ago and darned if we didn't get it again. We are done with all of these. I gave them 1 star because the system would not let me do anything less.
My husband and I bought an $800+ vacation to travel out of the US for our honeymoon. We were told we had two years to use the package and so we were going to book a trip UNTIL we were informed that the trip out of the country was not possible as it expired 10 days before we called to book. I was upset but we then decided to book another trip and picked Gatlinburg. Called and of course we cannot book it so when we got on the website and looked at it they had openings, but only open to the public and 8 days and 7 nights was only $369.95 and we could not even get us prepaid $800 trip. They offered us vouchers and this and that. But if we try to book well it is only on the off season or more money. IT IS A SCAM!
My husband and our five children took a vacation to Disney the week of April 7. Foolishly, we decided to do a Westgate tour thinking we were getting into something good. I regret this. This trip was to celebrate Autism Awareness Month and what is sad is we made our special needs child sit through this presentation even though he was having a meltdown. The entire time, Julia, the tour guide knew our son’s autistic. She went on about having a nephew with autism. The property Julia took us to look really nice. We were pleased with what we saw. We explained to her that we would like to travel more, but it is hard with a child with autism. He needs space to run. She convinced us a timeshare would better fit his needs than a hotel. We told her we are from Miami, FL and going back to Miami would be great for us. We would have family that can help us care of him. She told us Miami had two locations.
After the tour, Julia made us an offer for $24,000 and we told her we couldn’t afford it. Then she said they could drop the interest. We still said no. Then she said she could drop us to $9,000. We said with having a special needs child we couldn’t afford it. Then she got Ben **, her manager to come over to talk to us. Our son was screaming to the top of his lungs by then. Our other kids weren’t doing well. Ben said, “Let me go through this with you fast. I can have you guys "try" our resorts and you don’t have to buy into anything. Try it 4x at $299 for a week and it will only cost you $845. If you don't like it you don't have to buy.” My husband was against it, but I thought it was a good deal. I said okay. “So I can go to Miami?” I asked him. I explained to him that it would be nice to be able to go back home.
He showed us the card that had Westgate Resorts (not a third party resort) and said, “You can book Miami 4x times if you want, you can go to Gatlinburg Tennessee, you can come back to Orlando, FL.” Stupid me thought, “Oh my God this would be great.” As a mom to a special needs kid, I don’t get a break on vacations. It is work 24/7. The idea of our family in Miami being able to come to us and hang out, help out with our son would be great. He said, “I know you are in a hurry. Just sign here, sign here, and here so we can get you out of here.” He said, “Once you pay the first $200 you would be able to book. I place the 4 gifts in this packet (for Westgate Resorts) and you can come back to Orlando one more time so that is 5 vacations.” I signed. I paid the $75 deposit and today the $125 came out of my account.
I finally paid the first $200. I was excited. I open the packet and get ready to book a vacation and I see that they are with a myvacationweek.com. All the resorts he showed on the ad aren’t available as options. They are all third party resorts associated with WR and not actual Westgate Resorts. I thought I was wrong so I went down to Nov and still nowhere that says Miami is on there. I just realized that I got scammed. How do you have the decency to scam a person that has a screaming child with autism in their hand? A child that could barely stay for the presentation. A family of seven. We were fools to think he cared. We were fools to think Julia cared. They wouldn’t lie to us, but they did. I would love to cancel this agreement and get all of my money back. but they are saying you signed on the dotted line. If Westgate felt it was necessary to keep my money go ahead and keep the $75 and allow us to get our $125 back and cancel the rest.
Please just cancel the contract. Take back your gifts. I haven’t used them. I don’t care for using them. I cannot afford to vacation somewhere where we wouldn’t get any help with our son. It is hard enough having 5 kids. We cannot take him to Arizona or Cali from SC. Please have some heart, morals, and values, and please just cancel this. How can people go to sleep knowing that they are scamming people and hurting them for a quick sale? My son did nothing to Ben or Julia to get them to use him as a puppet in their scheme. They both kept reminding us how great this would be for him. He would have the space, he would be near family, and this doesn’t force us to buy.
BEWARE!!! Before booking with Westgate Resort in Orlando, Florida, DO YOUR RESEARCH. My room was pretty. New furniture, new paint in areas, somewhat clean sheets on the beds. I opened the refrigerator and there was blood spilled in the bottom that looks to come from meat. I went into the Master bedroom and there was hair in the bed. I checked the jacuzzi and the shower and there was dirt that looked as if someone was walking inside of it with their shoes on. The jacuzzi also has hair inside of it. The shower had mildew stains on the edge of the glass door and underneath the glass door along the tile. The toilet had stains around the bottom of it and the back of the floor along with large rust stains. I thought maybe the pee stains were from the rust but the smell stated otherwise.
After one hour of touring the room and calling downstairs, a guest opened the door and walked in our room. My husband asked them may he help them and they said that our room was their room. We called downstairs and was told that they accidentally programmed the other guest's keys with our room access. They were suppose to send someone up with new keys but no one came after 2 hours so we went down and got new keys.
We attended the tour on 05/05/2018 and our sales rep (Mohammed) looked like he was drunk or high. He had an accent but he spoke with a drag in his voice. He barely made eye contact with us. He had wandering eyes to the point we made a joke about it to him and he laughed about it. No woman could pass him without him checking her out. This man was a complete joke. He had ABSOLUTELY NO SALES EXPERIENCE. I honestly did not think he was into the sale. I had told this man several times I was not interested in purchasing. He took it personally and said that we should not be online searching for cheap resorts and then attend the tour and not buy anything.
First off, we did not search online for this deal. We were called a few times and received emails with the deal. I do not attend the tours because I attended one before and hated it in 2009. He pre-judged us and said that because of people like us, he has friends that lost their jobs because they spend a lot of money on the presentations and people like us do not buy anything. I thought I was being punked on TV. This guy was unbelievable. I explained to him that I have an annual pass to Disney and we enjoy going several times a year. He called himself adding up what it would cost us to travel in the next 10 years and compared the numbers to what he was offering us which was for 1 week, a year and the maintenance would be $1000 a year. He called that a free vacation that I am preparing for. What an **. Please tell me that you get the math. We did not receive a survey like he claimed we would in the end. Guess why?
Do not purchase anything from Westgate. They are this most deceptive corrupt organization that I have ever dealt with. They lie, coerce, and will not work with you in any way. I was told so many untrue things by the person selling me a "pre-paid vacation". They told me the room would be identical to the one I stayed in - this is a lie. Most of their resorts do not accommodate 8 guests. Also I tried to reject the offer based on reviews that said the condos were impossible to book. They refuted that claim and said you would be fine if you didn't book last minute. I tried booking 10 months in advance and could not get anything. I wasted $1300 because I will never be able to use the package. I tried to cancel because I entered into the agreement on false pretenses. They wrote me a letter back that basically said, "Buzz off." I can't believe they are still in business and the FTC has not shut them down for consumer fraud.
Stay Far Away from these LIAR, THIEVES, CRIMINAL, DEVILS! You can NOT trust them or anything they say. They will trick you and deceive you in the contract after you are tired. Their evil game is to keep you there and wear you down and then you sign to get out of there. Does this sound like a vacation? They ruined my entire vacation. I would never again fall for these scum of hell, liar, devil, thieves! They do not honor anything they say.
It is suppose to be a 90 minute presentation. Yet their evil plan is a 3-4 hour interview of your personal life. They won't even give you their last name yet they know your name, address, credit card info. They are vile and these criminal creatures should be shut down to protect the public consumer! Whatever they offer as a gift it isn't worth the suffering they will inflict on you and losses. You should run far away and slam the phone down when these creatures telemarket you. And yes they will sell your name and try to sell your soul. They are absolute Vile MONSTERS!
Have been an owner at the Westgate Villas in Kissimmee, Florida for years. Bought the timeshare from my father to take it off his hands. Westgate does not care about owners. The annual fees go up every year. Exchanges cost almost as much as the annual fees. The last few times I've been my family and I have been shunted over to the older, less maintained units at the edges of the resort. They will not tell you about which unit you will get when you book.
The pools haven't been very clean. I'm too embarrassed to ever take guests or extended family. There is no market for resale. And owners who purchase from other owners get screwed because any controls in the original contract are voided on resale to a third party allowing them to increase all fees at will. I am presently contemplating the only way out which is to pay a thousand dollars or so to have Westgate take the timeshare off my hands. Can't imagine that anyone who knows anything about this operation would buy a timeshare from them.
We were going to stay; however, we initially was given a price of $69 per night as first time stayers. After we started booking, price jumped to $139! Talked to chat representative, they were very rude and I would not stay there if they paid me! Stay away from Westgate SCAMMERS, BAIT AND SWITCH!
Rooms are disgusting, found bugs. Rooms are so outdated and dirty. Staff were so clueless and not willing to help in anyway. Manager was nowhere to be found and we kept getting the runaround. Will NEVER stay here again. Will warn people of this misinformed info on their website. Please do your thorough research before booking. Save yourself the headaches! It’s not worth it at all!
My Family and I were visitors from out of state and we stopped to purchase Universal Studio tickets and was told all we had to do was listen to a 90 min presentation to get the discounts. Well we listen and toured the property for 2 hours and at the end when I denied purchasing a timeshare for $40000 they didn't wanna give me my discount on the tickets. They scam people into listening to them and try and pressure them to purchase right away. But not me. I'll never refer anyone to Westgate Resorts.
Westgate Resorts expert review by ConsumerAffairs
Westgate Resorts is a timeshare company that was founded by David Siegel in 1982. The company offers customers more than 13,500 timeshare villas and access to properties at 28 resorts.
Numerous outposts: Westgate Resorts' properties are located conveniently throughout the U.S., so they are easy to reach for customers no matter where they live. They also offer a diverse range of landscapes and amenities.
Resorts with amenities: The company offers timeshare owners a huge selection of amenities at their resorts, including soda shops, pool bars, spas, putting greens and more, so traveling to their timeshare property feels like a real vacation.
Charitable company: Westgate is also a community-focused company, and the company donates more than 2 million dollars each year through the Westgate Resorts Foundation.
Convenient online account management: Owners of Westgate properties can access their account online, and they have convenient options to pay fees, change membership options, and more.
VIP owner events: The company regularly throws VIP events for owners, including parties, shows, and more.
Best for: Travelers with a favorite vacation destination, young professionals with disposable income and large families.
Westgate Resorts Company Information
- Company Name:
- Westgate Resorts
- Year Founded:
- 5767 Major Blvd
- Postal Code:
- United States
- (407) 351-3351