Consumer Complaints and Reviews
I called to book a room in the Las Vegas resort. Agent attempted to get me to sign up for the "package" which seemed like a good idea and the nightly rate was great but I needed to check with my spouse. My second call got me another agent who quoted an even better rate which I agreed to. She then "found" the original agent who said I did not qualify for the better rate or the "package" as I was too old to qualify. We had to get a supervisor involved and I was given a pretty decent rate sans the "package".
My emailed confirmation referred to a "package" but not the dates I booked. An agent confirmed my dates but I was surprised I was being held to a 14 day cancellation rule. My credit card was charged and even an act of God could not cancel this reservation because "those were the rules". I have no plans to cancel this reservation as we are attending a conference. HOWEVER, EVEN IF I AM HOSPITALIZED OR MAIMED PREVENTING ME FROM ATTENDING, I AM OUT OF ALL MY MONEY!
We were told that until 2017 that we only had certain weeks we could use the time share but then it would all change and we as an owner could trade a 4 bedroom unit all season with usage to all season at no additional cost but this is not true. I tried to book the week of June 3 thru the 10th but was told I would have to pay an additional $1000.00. They lied to us about everything. Said we could use their Westgate resorts at anytime for $159.00 for 8 days and 7 nights but no place knew anything about it. We tried the Resort in Gatlinburg, TN and they knew nothing about it. Biggest rip off. If anyone reads this do not buy a timeshare from this resort or any resort for that matter because they are making money off of innocent people. I work hard for what I have and was going to retire this year but now I can't because I have to pay for this time share that is worthless in so many ways.
We went to the Westgate Resort in Las Vegas for a 90 minute presentation with the intention of buying a timeshare. I was assured there was childcare for my three children 11, 9 and 5. I paid $40 for the six tickets to a magic show that would have been at least $200 had we bought them outright. The childcare was the determining factor for us going as my five year old has Down Syndrome and would never have sat through quietly through the entire thing.
When we got there we were told my oldest two children would be able to stay in the childcare but my youngest would not due to him being in a pull up. Despite my making them aware of the fact that he has Down Syndrome and he should not be excluded due to his disability they did not allow him to stay. We stayed for the presentation because we would have lost the $40 we already spent. Fortunately my son did very well but that did not change our mindset. We did not buy and will never buy from an establishment that would exclude a five year old child due to him not being developmentally on target.
On October 14, 2016, I purchased a Disney/Hotel vacation package. I gave a $399 deposit. I was told by 2 employees (Debbie and Elijah # **) that I had 14 days to cancel for a full refund. I was also told that if I have any questions, concerns, or issues going forward to contact them and that they would happily assist me. When I called to cancel my reservation, I was told by an employee named Erica that I cannot receive a refund. I have to wait 72 hours for someone from their "refund department" to call me back. When they contact me, then I can address my concern and can start the refund process. I asked if I could call them or email them and I was told no. There is no way for me to contact anyone, I'd have to wait. She also refused to connect me with Debbie or Elijah, she refused to assist me further and told me that I have no choice but to wait for someone to contact me to proceed.
This is unacceptable and unethical. DO NOT PURCHASE ANYTHING from this company. They offer you the moon and stars when they are selling but treat you like scum when you have an issue or want to cancel. The saying goes, IF IT'S TOO GOOD TO BE TRUE, IT PROBABLY IS. Believe it! They will scam you and take your money.
It seem every month I make a payment then I get a phone calls for payments. When I call they say my account does not exist. Since the state deposits my pension and the federal government deposits my SS check into that account it must be. Pay all my bills with his account. Of course they charge late fees. I read the information right off my check. I wish I had researched them before I bought. They lie when they are trying to sell you one. I was told I can use the facilities at any resort. All I had to do was show my owner's card and I could use the pool and fitness center anytime. They say anything to make a sale. I found out they only get paid if they make a sale. If they don't make a sale they do get a small pay, but when they do make a sale they have to pay the paycheck back.
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This timeshare company is overselling their timeshares. It is almost impossible to get a reservation during ski season. When I first bought my timeshare, Westgate assured me I would never have a problem getting the exact week I wanted. LOL! Ha! I have a problem every year! Yet, if you go online to rentals, they are renting units that are apparently not available to timeshare owners! DO NOT BUY a TIMESHARE in PARK CITY! It's easier to go on Craigs List and rent a unit at Westgate than to be an owner and get a unit. And they keep increasing the owners' management fees every year for upgrades! This company should be stopped from selling any more timeshares!
A bit of background. I and my ex-wife stupidly bought into Westgate (Park City, UT) about 10 years ago. We have never been able to use our weeks, due to illness and other things. We spent over $10k for the "property", and now because we have been unable to keep up with the maintenance fees, they are threatening foreclosure and demand we pay more money while they get the title back. Most of the time -- even though they had my email address, they sent notices -- and bills -- ONLY to my ex-wife. They are demanding we pay $1250 to let them have the "deed" to the "property" back.
Was looking forward to trip this weekend to Orlando but Hurricane Matthew changed my plans. Was suppose to call by Oct 3rd to cancel but the state of Emergency was not issued until Oct 4th. Called hotel person there told me quote, "Oh yea Matthew is coming here." I asked about what options I had to cancel. Was told to contact Expedia to do this because there was NO DEPOSIT on my account. Expedia called hotel and was told to inform me they would charge me for one night $147.38 cancellation fee.
I have never stayed here and will make sure I or anyone I know will not stay here after this. I cannot control weather had I known earlier I would have called. Wanted to see my daughters in college there so I am the one who lost out two time. Very dishonest and corrupt business practice. Wonder how many other people they have RIPPED off for less situation then mine. Guess they do not care about customers' safety and wellbeing just to make a buck!!! Expedia did a wonderful job and in agreement with me. They should have cancelled this.
I purchased The Travel Club and there are NEVER any availability. We have in the past gotten 3 condos for one price and now I'm told that the contract was changed this year. How can you change a 5-year old contract? It has ALWAYS been something with Westgate and David Siegel!! He sold Travel Club deals when he needed money to complete his outrageous mansion and now the members are cheated!! Shame on you David!! Step up to the plate and do what's right for the consumers. Unless you enjoy dealing with aggravation and let downs... DON'T PURCHASE ANYTHING FROM THEM!!
I called the 1-800 number and spoke with a gentleman who was assisting me in the process of reserving five nights in their hotel. I paid for the 5 nights. I did the confirmation. I didn't check the confirmation for the dates because I took the word of the agent. Upon arriving here it has been a total disaster. I paid the $10 a day extra for an upgrade for a room that was horrible. That was trash behind the TV, there was stuff still in the drawers but other than that I tried to make the best of it. Pay for five nights but only get four nights because I didn't check the date because I trusted the agent. So I'm coming from Alaska now in Vegas and they say I've only paid for 4 nights.
So call back to customer service, explain the situation to somebody only to tell me that if I wanted to stay the extra night I would have to pay an additional $122. Worst experience ever. The Westgate Hotel itself even though they're in the process of remodeling it is not up to par and there is a lot of problems. Their one elevator has cracks all in it. On the floor that we were staying in there was no down button. Somebody had punched it in. Just a hot mess. I have to honestly say the Westgate Flamingo Bay was a lot better but you get over there and check in is at 4 checkout is at 11.
I just want to warn other potential victims of this trap which unfortunately I fell... From the first time I was in Orlando - USA in 1996, I am approached by sellers of this timeshare company... They never managed to convince me to buy a small fraction (1/52) 1 fit simple for the price of a luxury mansion Los Angeles. But in 2013, one of these presentations, Mr. Nilson ** seller and his manager Mr. Felipe **, used a LIAR argument!!! Which unfortunately in good faith I ended up buying the product.
They assured me that purchasing this timeshare, I and my family we would have right to use, one or more weeks, ilimitadas called weeks of escape in any hotel or resort anywhere in the world, which appeared in the Book INTERVAL delivered upon purchase. The amount of U$ 39.00 to U$ 399.00 per week, this price change would depend on the low, medium and high season, that only in places much demand should the reservation should be made 2 months in advance.
But in my first attempt to use this service, I discovered with the attendant INTERVAL, that this is a LIAR argument used by vendors of Westgate and that several victims calls there complaining about it... Since February 2013, when I discovered this lie I try to cancel my contract and get my money back and I cannot. They accept cancel but do not return the dinheiro. Outra thing that perplexed me, the cost of weekly maintenance: U$ 835.00 for 7 days, or is, U$ 3,580.00 per month for 1 simple 1 bedroom apartment!!! This without consiguir justify convincingly that it is possible... because anyone with a minimum of intelligence will pay a fee that if at a much lower value anyone rent a bigger house and better??? So CAREFUL when someone is aborado by any seller of this company offering some kind of advantage...
I am very disappointed with the services I have received from WestGate sells depart. In 2014, we upgraded our two bedroom - All Season to a three bedroom. Throughout, the years the Westgate staff have been very helpful and kind to helping schedule our vacation. Today, 9/16/16, I called to schedule our vacation to Tenn. to celebrate my grandson graduation from HS and the Army Reserve. I was told that we were past 30 days I had to pay $500.00 in order to reserve our week. I asked why? He said that we had Value Season. I told him that was not what Ms. ** told us. He asked if I read my contact. I became upset but what he said was right.
I replied, at the time we did not see a need, Ms. ** told us she was there to satisfy us and since this was not the first time we have brought from "WG", we "trusted her as telling the whole. I asked why would we trade a two-bedroom (all season) for a three bedroom (value season- for January - March in Gatlinburg Tennessee. We reside in N.C. and see enough snow. We don't have to go to the mountains.
I asked to speak with Ms. **. Guess what? She no longer works at WG. I wonder why? She's gone, I wonder will WG keep her word. I left a message at 1:35 pm asking the person who is handling Ms. **'s past customers and no one knew, but they would ask him to call me. Still waiting. If this matter is not resolved, this will be post on facebook and other types of media. I am not threatening, "No". But you should keep your word to care for the consumer the same after the purchase as you are before the purchase. Now it is September 18, and still unable to speak with anyone concerning this situation.
Apparently Westgate does not have a customer service department. A company this size should have customer service. I have been an owner for 16 years. After Westgate made an error (they sent a return email with my confidential information to another person!!!), I called them. I was switched 6 times to other unknown departments, as no one wanted to own up to or correct their mistake. When I asked, a total of 15 times to speak to a manager or supervisor, I was told there are no managers or supervisors. I was connected to a Larry **, who said he was the person to speak to, however, after hearing his ridiculous comments and suggestions, I figured out that he was just another phone room person.
After numerous requests by email this time, as the phone calls get you nowhere, I still have not received a contact email, phone number, or address to any supervisor or manager. When we first bought the timeshare in Orlando, we were told that a teen club was going to be built, a water park on site was starting soon, and other amenities. Well, the small water slide "park" went up after 13 years, never saw a teen club, or anything else. They just keep building new rooms to sell. Don't fall for the Owners Breakfast either. They tell you it is just to discuss any maintenance problems with your unit and to discuss new plans for the resort. The only thing that happens is the ol' sales pitch to try to get you to buy another timeshare. Don't waste your time.
Then there is the exchange "benefits" you get to pay for. If you exchange through their interval program, you get to pay a fee to exchange your location, and also a fee to Westgate to exchange as well. They will take your money, they will exchange your 3 bedroom unit for a 1 bedroom and tell you nothing else is available, then they charge another family for your 3 bedroom unit. All a win-win, for Westgate.
One year, our unit was dirty and smelly when we arrived. There was actually dirt and debris and trash on the floor, some pieces of metal and dirt in the bathroom sink, the furniture was pulled out of place, and dirty towel on the floor. In the 2nd bedroom strange offensive, strong odor that kept us out of there and we had to keep the door closed. We took numerous photos of the mess. After numerous phone calls to the desk and numerous requests for service, which we were told "someone is on their way," we waited 8 hours for maintenance man, it was after midnight and we were tired from traveling. We had to make do that night with 1 bedroom, then had to move to another unit that morning.
I know this sounds like a lot of other reviews but it is absolutely true. Do not waste your time with a Westgate timeshare sales experience. We were walking in the Mall near our hotel in Las Vegas (Planet Hollywood) when we were pulled into a ticket booth by a salesman telling us he had free gifts for us and he gets credit just by walking us to the counter. We were offered $69 tickets free for Chris Angel or $109 seats for $20. Since we were planning to see the show of course we said yes.
We paid the $40 for 2 tickets and agreed to take a 90 minute resort tour. We would get a free buffet breakfast and a mini vaca to use at a later time. So we showed up at 9:45 the next morning and took a shuttle bus to the resort. We were assigned our own "Tour Guide" LOL and finally hours later I told my husband to end this. Let me tell you, suckers beware! We're originally offered a single bedroom 1 week timeshare for $60,000 then we were offered a $14,000 special buy for the same thing because someone else upgraded. But wait! That still being too rich for our blood we were offered a 1 week timeshare for $7800 at another hotel. But wait! That being too much for our poor selves we were offered a 1 week vacation for $499 at another hotel. After we declined once again we were finally escorted to the exit to collect our show vouchers for Chris Angel's show.
Not done yet... oh no we had to take their free ride back to our hotel then walk to the Luxor to buy our tickets with the voucher they gave us. Once there we were told our seats were the cheap seats in the back. We had to insist on a manager with them saying they have this trouble with Westgate all the time and finally gave us our $109 seats. Chris Angel was awesome by the way! Now for the free ride back to our hotel... that was eaten up going to the Luxor and now from the Luxor we had to find our own way back to Planet Hollywood. We arrived back at our hotel around 5 pm from what we thought would maybe would be a 3 hr event. Remember we left at 9:45 am.
Westgate Resorts has been the worst experience I have ever had. I visited the palace at my lowest point, I had just lost my husband, and was left to raise 7 children on my own. I thought a vacation for myself and the kids was what we needed. When we arrived we were approached and asked if we would be willing to take a tour which would last no more than 90 minutes, we would in turn be given tickets to amusement park. I said no, but, they persisted and I gave in... After 8 hrs of hearing their spiel over and over, trying to get up and leave with them following me to the door, I gave in and bought a 5 bedroom unit.
When we called to book our 5 bedroom, I was told they only had 2 bedroom available, so I took it. Once I checked in I was cornered once again by salespersons stating they only wanted my opinion on the resort, wouldn't try to sell me anything. After 3 1/2 hours I walked out. Every time I would try to make reservations they didn't have anything. This past summer they didn't have anything so I exchanged to another resort. What do you know, it was a diamond resort and guess what they hit me with the first day... Purchase a timeshare. Told them no and in 5 minutes our conversation was over and we enjoyed our stay.
Made reservations for Vegas in April for last month, couldn't get over a 2 bedroom, took the booking. When we arrived we were once again accosted by salesperson for me to upgrade to elite. Told her no, she said fine. Wanted to know if I would fill out opinion card, told her I had been down that road, wasn't going there again. She said "oh no, just a card" they wouldn't hold me hostage. She invited us to owners dinner. We went, had a great time with great food. Made appt to fill out opinion card over breakfast, thought about it overnight, called and cancelled.
A while later after another phone call and several text later I agreed to meet her the day before we left. Big mistake... 4 hrs later I was still saying no. Was invited again to dinner, we went had a great time, but, at end of dinner was approached again about upgrading. Told her no. While we were loading the car to leave the next morning, received a text wanting to meet before I left, message ignored. We could not enjoy our vacations due to the salespersons.
I just got off the phone wanting reservations at my home resort for November. I can get a 3 bedroom but I have to pay 159.00 because I had used a 2 bedroom, that was their fault I used a 2 bedroom, not mine. I have never been able to get my 5 bedroom due to them stating they don't have it available and now they think I should pay them. I don't think so. This place is a scam. DO NOT fall for their spiels. It is ALL lies.
So, if you're ever on vacation and want to waste your time and experience car lot like sales tactics then you need to visit a Westgate timeshare sales experience. We were walking the Las Vegas Strip when we were pulled into a ticket booth asking if we were interested in discounted Zumanity tickets for only $25 each, normally $69. Of course we said yes and we only had to take a 90 minute resort tour. We were told other places took up to 4-6 hrs. So we showed up at 9:45 the next morning and took a shuttle bus to the resort. We were assigned our own "Tour Guide" LOL. Well 5 hours later. We were finally able to escape. Let me tell you, suckers beware! We're originally offered a single bedroom 1 week timeshare for $60,000. But wait, that being too rich for our blood we were offered a $14,000 special buy for the same thing because someone else upgraded.
But wait! That still being too rich for our blood we were offered a 1 week timeshare for $7800 at another hotel. But wait! That being too much for our poor selves we were offered a 1 week vacation for $499 at another hotel. After we declined once again we were finally escorted to the exit to collect our show vouchers for Zumanity in Las Vegas. So after 5 hours we were finally free from our 90 minute tour. But wait! We were offered at the checkout desk by an older gentleman to come back the next for a 50 minute powerpoint presentation and we could get more free gifts. I looked at my wife and started laughing my ass off. So if they're 90 minute tour lasts over 5 hours, how long would have a 50 minute slide show presentation have lasted. What a colossal waste of time. Never again, if I can help others prevent at least a fraction of they're time this will have been worth it. Thanks.
So my husband and I decided to stay down at Gatlinburg 2 years ago and while walking down the street we get stopped and talked into doing a presentation that would only take 90 mins. Well that's a lie and the free gifts are lie too. We told them no several times and they just kept changing the deal on us for like three hours. Finally we bought into their club being told we could go anywhere for one week and have up to three bedrooms. We only did it because the guy said they had a resort next to Disney that was ran by Disney cast members. That is a lie too. Anyway, we did and decided to do our first family vacation. We could only get into Orlando and that was 8 months in advance. I was basically told we would never get into Myrtle Beach or Gatlinburg.
So we went to Orlando and got a three bedroom. My husband and I were tricked into going to basically another presentation, even though we were told we only had to sign some papers and it would only take 5 mins., three hours later they were trying to make us owners and we didn't want to. They kept saying they didn't know how we got the deal we did and that it just wasn't possible. Blah blah. We didn't do it. Our rooms were nice but outdated, with lots of broken items. Well the vacation was ok overall.
So we decided to do another family vacation next year, I call today and they said we could no longer get a three bedroom, they reserve the right to change our contract at anytime. So now we can only do two bedroom, we have ten going and there is no way to do a ten bedroom even though we were told we could always do a 3 bedroom where 3 bedroom was offered. But not longer. They said they can change it without warning at anytime.
I will never recommend this to anyone. They should not be able to just change it when they feel like it. What's next. They change it to one bedroom or force us into ownership. I think not. It's not worth it. I'll buy more Disney vacation points. Just don't do it. Say no. And if you read in fine print on the 199 trips they reserve the right to charge you more if you don't buy from them.
I purchased a timeshare in Orlando from Westgate 8/11/15. I have paid faithfully every month and have paid more to get from under the debt of ownership. In saying that, I have never in the years time been able to use my timeshare. Each time I have called either the dates I have requested are not available or they need me to pay an additional $400.00 for the honor of staying at their property. Nevertheless, I pay them $240 each month and was told that my seven days would be free.
I just got off the phone with them and was on hold for 25 minutes of a 40-minute call. Westgate reps call three to four times a day. I receive 5 to 10 emails a week promoting services and vacations. Yet, what I have paid for has never been honored in 12 months of being an "Owner". I also have paid over $700 in property taxes which I will be saddled with for the life of this timeshare. I really want out. This company is so fraudulent and disingenuous. This is a true case of BUYER BEWARE!
Our experience seems to be very similar to the rest. Although we fortunately did NOT buy. Our 90 minutes turned into 4 & 1/2 HOURS of wasted vacation time. Boy oh boy they have the scam method of sales down to a science and I feel terrible for those who have fallen prey to their unrelenting pressure. Everyone was sooo nice throughout the presentation and were well trained to make you feel like this was the greatest thing you will ever see.
So here is how our 90 minute presentation went yesterday. We checked in upon arrival at the desk and were eventually escorted into the "cafeteria" room to meet our sales rep Scott. Very friendly guy and well trained in the Westgate sales approach. He mentioned at least 4 times that he is an "owner" at Westgate, thanks to his grandmother deeding her timeshare to him. The way they go over the numbers is convincing enough and that is how the psychological sell begins. While you are in this room, every few minutes or so a sales rep comes over the intercom telling the other repa to remove unit blah blah blah from the inventory and welcoming the newest suckers to the Westgate "family."
So I ask Scott "why is that unit taken off if it can be sold potentially 52 times?" No good answer. They are masters at making people feel pressure without words. Then they show you all of the "extras" you get if you buy right now. Never available again. Give me a break. I told him I always research before buying pretty much anything and especially something costing this much. The two bedroom unit was $43000 for one week. They are mathematical magicians at making that look like nothing.
First they ask you how much you typically spend on accommodations for vacation and how weeks per year you go. Then that is multiplied by 20, 40, 50 or whatever number of years. So Scott says he always is conservative with numbers and says "let's go low." Another sales tactic to make you think they are on your side. So our number for our vacations accommodations came to $168,000. Well why would we spend all of that money when we can "buy" it for just $43,000 and have the many extra benefits they offer, like the ability to will it to your kids! Seems like a no brainer, right? Scott assured us MANY times that he was fine if we did or did not buy, he was just here to save us money and show us how wonderful Westgate was.
Finally we were taken up to see the sample unit. It was very nice. Somewhere I would definitely stay. Then we are taken back down to the sales area. On the way there Scott points out the pics of David Siegel with so many celebrities it was almost disgusting. Then he shows us the huge number of charities that Westgate donates to. Every cause imaginable to tug at your heartstrings! What a wonderful company, right?
Now we are at the table in the make the deal area. More of the announcements of taken units and the entire sales team standing up and clapping. I tell him again I have to research and then read off the quick bit I found on my phone. All negative stuff he came up with every excuse in the book of how they could be mistaken. How only people who are dissatisfied post comments and to take them not just with a grain of salt but a whole pound. Of course there is some truth to that but... Finally he takes no from us and says he needs his manager to sign off and get us out of there.
Now we have been there for 3 and 1/2 hours. A woman comes over and asks how Scott treated us and what they could have done to make the sale. Again I tell her I need to do more research. She leaves and comes back with some seemingly amazing deals of units that are available due to circumstances that they owners had to give them up. Wow a 2 bedroom ocean front for $18,000! I must say I was nearly suckered in on that one. Shewey! Boy so they ever watch every expression on your face and use it to play it on your partner. Scott says to my husband, "You should have seen her face when she saw that price. You both deserve to go on nice vacations. Let me show you how you can make her happy."
I piped in and said I was merely watching my husband's face because we were really needing to leave. I told him we really needed to go because the kids have been waiting way too long. Okay so he gets up again and over comes another woman with another deal. Something about a way to try out the resorts to see what we may be missing out on. $995 for three separate stays at Westgate properties.
I again firmly said "no, we have to leave now." She tried to continue with my husband while I was texting the kids. At last we were released from the waaay too long waste of time just to get tickets to a local water park for $100. I'd will pay $400 next time to go to the water park and not lose out on 4&1/2 hrs of my time. Please Google David Siegel's name and Westgate to see what your hard earned money goes to. I cannot believe a company like this is allowed to do this to people. He is nothing more than a glutinous piece of crap and hopefully will be taken down to the level his company has taken so many people.
I stayed at this hotel on August 5, 6th 2016. My family and I got stuck on elevator a couple of times. We went to the front desk and spoke to Gina. She advised me that an elevator company was called to fix problem. We went to have breakfast when we came back again the elevator went from 3rd floor all the way up to the 25th. It was insane and scary. My 3-yr old was scared out of her mind. We were actually considering on buying their timeshare but HELL NO. I will not stay at that hotel ever again. That elevator is a death trap. It is so dangerous never again. I used to stay there when it was the Hilton. They have better service. I don't know what happened to the staff. I paid close to $200.00 to be stuck in elevators for the 2 days. I was there to celebrate my mother's birthday. It was HORRIBLE. If I could give it a -1.
While on vacation in Las Vegas during the week of Aug 9th my wife and I was stopped at the Miracle Mile shops by Westgate representatives. We stated "if you are selling timeshares we are not buying. We have already been through this crap with Holiday Inn Vacation Stay in Florida." They promised "we are not selling anything". They promised us show tickets and free night stays if we go to a 90 min presentation... but don't worry "we are not selling you anything"... 4 hours later, 4 sales people later, BUY BUY BUY. How dare you not BUY!!!
The sale-mobsters tried every intimidating tactic they could. It did not work. My wife and I was not having it. What is it with these people? Like most vacationers we just want to enjoy our vacations without the Westgate-sale-**. The Westgate-pimp-manager/owners have you ** selling your souls and telling the public lies about having a better vacation and pay for your deeds on your new vacation home??? What new vacation home? Do you mean pay for Westgate deed, property maintenance, property insurance, and fat ROI's **! Please. Westgate are scammers!!! Stay away far away.
My wife and I have been paying on this westgate for two years and this was our first year. We could have a vacation in Florida at their westgate resort in Orlando. We were shock to see what our money had paid for. First we were suppose to be staying in a 2 bedroom grand ocean view but instead got a towers. Everything was old and outdated. Let me be more blunt, the sink faucet from the kitchen was broke, the ice machine was broken, the blankets and sheet had stains on them. The carpet was dirty with a foul odor and the rooms were covered with ants.
Talk to the manager in which she was sorry and she would take care of the issues. She want us to move to another room but we were so pissed we just stayed in that room which we clean it from top to bottom. The couch pulled out into a bed but the mattress was so wore out that you could feel the springs and everything else metal to metal. This was by far no vacation, but a freaking nightmare. We were suppose to stay a week but we check out early because we were too upset. Any suggestion on how to have a better vacation or get my money back?? Would really like to know.
We recently attended the presentation given by Westgate Vacation Travel Club in Branson Mo. After some thought, my husband and I decided to sign up. After we got home, 2 days later, I started to look into the club a bit more. I started to get an uneasy feeling after reading so many negative reviews. After some more talking with my husband, we decided to exercise our right to cancel within 3 days. I spoke with the representatives we worked with that day, and after voicing our concerns about the club, the financial representative we originally met with confirmed our cancellation and that they would take care of it and refund us most of our deposit minus the $500 "administrative fee".
As with any type of refund, I was a bit apprehensive that I would still be fighting with them weeks and possibly months down the road. But I am happy to report that they did refund our deposit, and thus have had no other issues with them at this time. We will be visiting their resort at a later time to take advantage of the $499 (from the $500 fee) to stay at one of their properties. We will re-evaluate the club at that time. But for now, I am very pleased with the process of being able to cancel our membership, and appreciate that they took care of it like they said they would.
As you can see more than 400 people made complaints about this stupid company and their stupid NON-EDUCATED employees. I checked all complaints and not even one has an answer. It's too clear that they don't care about our bad experiences. And is not only about care, is about the way how they take our money from our accounts. They treat you as a piece of **. Then when you ready to kick their asses they pretend look like super heroes and give everything you want, and of course you don't buy anything and they change again treating you again like piece of **.
We leave that place too pissed and they turn their stupid faces to say "they did not attended the presentation" and two minutes after you check your account, they already took the money for no show. I hope this life give me the opportunity to see that woman again, her name is Patricia from Peru, and have a chance to spit her ugly face. We talked to her. Another thing, as you see, they require we rate our experience and they force you to mark one star, but they don't deserve it.
My husband works at a factory and serves in the National Guard. I am disabled but I do not receive disability. Needless to say we don't have a lot of extra money. Actually we have no extra money. I saw this thing online. Boom VIP 79 dollars with a 100 meal voucher for 3 nights in Tennessee. I was sure you had to go to a timeshare thing so I got my husband to call. He was told 90 minutes. Well 90 minutes for 3 nights that's fine especially when it means only 2 months of credit card payments. Thought great. We can get through 90 minutes. That isn't what happened at all.
We were told we could pick what day when got there. That was a lie. We ended having to go on a certain day. It stormed the first day so kids got to do nothing since there was just an outdoor pool. The Internet was crap so my daughter couldn't even play on her tablet. The next day it's sunny we go. I didn't bring any catheters. It was just supposed to be 90 minutes, it turned into 4hrs of misery, and I'm still miserable almost a month later. We didn't even know we were going through Westgate. We were staying at the Creekstone Inn. I would have Google them beforehand had I known.
We got there and realized they were taking people back couple by couple. I started to get scared a little after realizing if we left we had to pay over what our hotel room costs and the full price of the meal voucher adding up to over 500 dollars. I tried to stay calm for our kids. If you rely in catheters you know self cathing in public bathrooms can be a death sentence. So even had I had a catheter it wouldn't have been a wise decision to use it. We finally get our turn and then we go back for the presentation. Well we had already been there for 90 minutes. So embarrassing as it was I had to pull out my granny sized med bag and take my meds including very essential epilepsy medication. Our "tour guide" who was actually a salesman had parked himself 2 feet from us and kept actively asking if we were taking notes, he also smoked and was within 2 ft of our asthmatic children. A point I'll get to later.
When you take 13 meds a day it is necessary to keep a med book to keep your heart med, epilepsy meds, asthma meds and so forth on a time schedule as much as possible. I started to write my meds. He asked if I was taking notes yet again, I said "no I have to take my medications." He was not pleased and responded with "well do you have to do that now," and I told him "yes I do." So now I'm trying to write down my medications and the time I had to take a muscle relaxer. My hand was drawing up from a seizure. The man sees me trying to get my medications open. I thought maybe he'll help. No he just decided to harass me some more asking if I really had to take them then. So now I'm humiliated. It's bad enough that I'm having to show everyone in the room my large bag of medications because I can't leave the room and he is further drawing attention to me.
I'm going through menopause, I'm hormonal, I'm on the verge of crying and my face is on fire, my meds make me flush and time-stand stress really doesn't help. We finally get out and he is walking extremely fast. I'm trying my best. My kids are getting wrestles and he wants me to go leave them with strangers. Oh my gosh we've been for over 2 hrs. Now you've already harassed me about my meds that wouldn't have been an issue if we actually got out in 2 hrs. I had already realized it might be an extra half hour before coming but after that I have to take my medications and was harassed now my child needed to go to the restroom is a problem.
He brings us to this big crowded cafeteria. My head is spinning, I'm exhausted, I have to eat after my medications. It's been 3 hrs and I haven't complained. Now he brings us to this stupid loud buffet. I have a very poor immune system and my children have gotten hungry so now I can't say "well you can't eat" so my preemie son who has a weak immune system and almost died of RSV is eating out of buffet that hundreds of people have been breathing over and touching and so am I. Turns out he wasn't even bringing us to be nice. He just wanted to go smoke! I get it's not their fault that my 2 yr old and I get sick easily but had the stupid "tour" been over in 90 minutes this wouldn't be an issue.
By this point I'm already sick and in pain from not being able to relieve my bladder. Now we get to go from floor to floor and walk for half an hr for the next 20 minutes with a man who just smoked 2ft from my asthmatic kids! We choose not to go places where there will be smoking and yet here it is! I guess it didn't occur to the man that a 29 yr old slim, healthy looking person could possibly have so many health problems. Well if you see someone getting sick struggling to keep up with you, holding onto walls it might be time to give some mercy not make presumptions. He keeps making all these stupid sales pitches I finally let him know I worked in retail for yrs and a big chunk of money came from credit accounts I got people to apply for. Granted those were 2 and 4 dollar commissions and didn't scam people out of thousands which wouldn't cost them thousands like he was trying to do.
You would think he would get the point but no. He actually just thought I understood why he would complain about people not paying attention. So now I'm boiling but instead of acting crazy, I apologized to the man for having to take my medications during the presentation and told him why I had to. He kind of looked scared for a minute for what he had done and started trying to be nice and tell me about his mother on meds and his wife with cancer that wasn't deadly. I don't know where they get these people but they know what they're doing.
Contract time comes along and it's every reason in the world why we should spend a fourth of my husband's income for the entire yr on their package which was pretty much the same thing as a timeshare even though they tried to use it not being an actual timeshare as a selling point. The stuff was ridiculous. I was just trying to humor the guy and get out after 3 and a half hours of misery. I actually felt sorry for the fact he wasn't getting his much needed commission and wrote great seller on his denial form. Then I finally thought we were through but no his manager had to come by and offer us a half price offer of only 2900 dollars. I was so sick and exhausted I just we aren't buying anything. I was rudely told to let her do her job.
When she finally left another girl came and harassed us as well. We eventually agreed to an 18 dollar a month financed vacation. I couldn't read at that point. I had double vision, I was confused, my head was pounding. We asked several questions and were assured the package could be used on the week my husband's employer closes the factory. 2 weeks booking would be plenty enough notice to book our room if I was in the hospital which unfortunately happens to me more than I would like. We could reschedule with an emergency.
My husband had the kids so he couldn't read everything and I couldn't see straight so after 4hrs we just figured we asked all the questions let's sign and get out of here. I never sign without reading and I could barely sign anyway. It was amazing they were so impatient and snappy all day but could care less how long it took for me to sign. She told us it could be used all over. We could even go to Hawaii. We received the resort details after signing, we asked for the meal voucher and we're told we had to pick it up else where. No one offered to bring us back on the ample golf carts available. My husband had to take our son to the van and change his clothing. He was saturated with urine and sweat.
So I went in to finally get the voucher. I heard a man in front if me cursing. He was pulled in off the street and promised tickets to a show. They had not booked the show and he had been there the whole time we had. There were no openings and he has wasted their whole last vacation day for nothing. They were told 99 minutes just like us and paid 40 dollars to get those "free" tickets. They booked them at a much later show that was totally different than the one he was told and was only about 70 dollars full price. I panicked but I kept an open mind.
We finally get our voucher and it was a restaurant.com card. I swagbuck they give those away for almost nothing because there are almost no restaurants to use them at in the South. You also had to print the gift cards which was not an option. The sales lady came down, yelled at me to call book VIP - they supplied the giftcards. Book VIP returned 30 dollars to us after an hr long phone call and assured us they had nothing to do with the gift cards. That they were only paid to put them in their ad and had no idea what type they were. Which would make sense. They're just advertising for the Resort and the Resort has all the cards on site. It was nice to get the 39 back but it was just going back on a credit card and it wouldn't be on there until we were already home.
The voucher was the main selling point for us since eating is the most expensive part of the vacation for us. We do small things, that are cost effective not theme parks. Then after getting outside I thought about the package and knew it had to be a scam too. The sales lady had left for the day when I went inside. I called the resort. Thank goodness her wicked butt was gone. The manager that handled the booking and wasn't associated with the sales department felt bad, and gave us gift cards for the resort restaurant and passes for the kids to go to the water park. I just was thankful the kids, got to do one fun thing.
Now back at home my husband told me the girl who sold us the package was our tour guide's daughter. I guess, he taught her well. 150 dollars was charged to our card. We cannot go on our vacation until it is paid in full even though we were told we could go tomorrow if we wanted to. It isn't good in Hawaii. Needless to say it's good for very few places and you have to book 90 days before they can change your package deal anytime they want. There only 3 days. You can actually book on most months and if we have to cancel for an emergency we lose all of our money unless we pay an extra hundred dollars.
Don't mess with these people. They are terrified terrible people. They wanted us to hand them several credit cards to finance the 9000 dollar package and now we're scammed out of what we spent on what was supposed be mine and my husband's first trip alone ever. They played us. Right after we got married he left to go overseas, our son was born 6 days after he got home and they used all of this to talk us into a dream honeymoon that is actually a rip off and tons of stress. I'm still sick from not being able to urinate for hours I'll probably wind up on antibiotics again for weeks for an obvious infection and I got hurt when I was dizzy and fell on the rail at that stupid place.
The only thing good that came from anything was my kids having a fun day but we could have done that with much less stress and could have put a few nights on a credit card for my husband and I not very responsible but we deserve it. Now we can't do that. I'm sick. My husband used his only sick day to care of me and the kids and we 400 hundred dollars on a scam. I'm calling today but I don't know if it will do any good. These people are obviously very well at what they do. If nothing happens I'll get a consultation with a lawyer for the injuries I got and hope to get our 150 back. I have no desire to sue anyone but if it comes down to it I fully intend to do so.
Do not get sold by these criminals. They could care less if you croak as long as they get your money. They have been caught lying about what it is on contracts hundreds of times. I wish I would have just put my foot down or actually known about all their stupid scams before we went. They will mentally exhaust you or in my case physically and mentally exhaust you to the point that you will do just about anything to get out of there.
I wish there was an option to choose ZERO stars and I so wished that I had read other reviews before going!! Oh my was the experience horrible!! My husband and I were walking the Gatlinburg Parkway and were stopped with an offer for free show tickets. I asked if we had to sit through a seminar and Dolly said "no just breakfast and a tour". Lie #1!! She said that the tickets were promised with a $20 deposit. We thought "ok, what could it hurt?" We arrived to the Westgate Smoky Mountain Resort early for breakfast. We sat for over 30 min in a crowded room waiting to be called. 2 other couples were promised $100 cash for showing up. Dolly didn't mention that option!!
So we meet Josh and he's so nice and friendly. Says he won't be pushy just wants us to keep an open mind. We see pics of his fam, he sees pics of our baby, etc... We laugh, we chat, and he tells us we are awesome! All along we know that we can't afford this and we drop hints throughout his whole spill - baby, trying for a second baby, I'm a poor teacher, daycare expenses, etc... He has to know that we won't say yes! He's nice until we see the numbers and the monthly cost (without hoa fees, taxes, & other hidden fees) is equivalent to our mortgage. No way!! So, lovable Josh's body language immediately changes, he stops talking, and starts playing on his cell.
We ask "What's next" because we feel bad. Why do we feel bad?! I'm so irritated to think that he made me feel bad! Anyway, Josh is waiting for a manager to close out and deliver our prize. Bad breath Vallerie walks up trying to be our friend and starts giving us more prices. I finally say, "Thanks but no thanks." She continues to give us more prices and options. Vallerie just can't take no for an answer! I finally say "I'm done and I want to leave!" Do you think we were able to leave? NO! Lance shows up to AGAIN try to sell us a timeshare plus a vacation there for $645 plus $150 deposit!! NO WAY!! We want out because it is now 5 HOURS LATER!!! I'm not even to the worst part of the experience!! Really!!
We walk down to a dingy ticket office and meet the three witches of Eastwick. They are rude, mean, and unprofessional! They call the theatre to see if they can get us tickets. I realize then that there is no way that we'll get tickets. Let me add that Gatlinburg Dolly promised that the tickets would be reserved for us because we paid $20. Of course, there are no tickets available and we're leaving the next day. I was so furious! We wasted 5 hours!! So, we asked if we could have $100 cash like others were offered and the answer was no. They tried to offer other tickets but I knew calling at 1:30 pm for same day tickets was useless. I said this was the biggest scam I'd ever endured and they blamed us for taking so long in the presentation! What?! Like we wanted to sit there waiting for different pushers to pressure us!!
The witches could only promise $82 but they'd take that away if I didn't lower my voice. I calmed down and made them count out the $82 and $20 before signing. That was such a big deal - sign before anything. My husband refused to sign until we were handed what we were promised. They didn't like that and said we wouldn't get anything until signing. Ugh! So immature and stubborn! Being a kindergarten teacher, stubborn has no effect on me! They threatened security and I simply said, "Why? You're the one being aggressive and withholding."
Anyway, I left in tears and told everyone that it was a scam and they didn't deliver on promises. Maybe some of the poor saps sitting in there heard me. Other workers tried to talk but I was too upset and just wanted to leave. My husband had to tell a security guard that we knew where we parked and no escort was necessary. Really? I wasn't a threat! IT WAS THE WORST VACATION EXPERIENCE OF MY LIFE AND I HOPE TO BE WISER NEXT TIME!! When something is too good to be true - IT IS!! I hope someone from Westgate SMR reads this but more importantly, I hope my review saves you from wasted time and lies!
The customer service representative at the Westgate are horrible! We booked three months ago with no problems. They took our money and information with no problems. We are scheduled to get there next week and decided to call today to book the mandatory tour, ask questions about car rentals and shuttles. It's a good thing we called one week before!! They all of a sudden tell us we are not approved to stay there!?? They were supposed to call us 30 days prior for verification but did not! We spoke to several representative and they all were disgustingly rude!!! We never stayed there before and was excited to have the experience but the way this place operates ruined that for us! They refused to refund all of our money as if we owed them!!! I'm sure it won't be long before they shut down this scam!!
Please please consider this review before considering a presentation with these guys. We were going to vacation in Orlando and once we entered Fl saw a sign for discount tickets, pulled in, paid a down payment on discount Tixx, and setup a timeshare presentation with Westgate Resorts. We were told to be there at 7 am and the presentation would last 90 min. Well at 7:40 someone comes to greet us and I ask if the 40 minutes that have already gone by included in the 90 that we were told this meeting would take and the answer was "No your time starts when we sit down".
So now I'm getting pissed because I have wasted 40 minutes of vacation time. Long story short we informed the saleslady that we were not interested. She says "Ok I will go get your Tixx." 30 minutes she comes back with another salesman trying to resale. Again I tell them I'm not interested. They say we have to ride a golf cart to the other side of property to pick up Tixx. I ask "what were you doing for the last half hour?" She replies "your time was not up yet." Ok now I'm super pissed so I tell her to just give me my deposit back. She says "ok let's go up front." Front desk then decides to resale what I had already told them I didn't want. In the end we wasted 2.5 hours plus we were out of 40 dollars with nothing to show for it but a headache. STAY AWAY.
I'm writing my testimony from the Westgate resort in Florida on 7/14/2016. Drove from Indianapolis with a budget of 3500 for a week getaway for a family of 4. As we enter Florida we saw a sign that said "welcome center get discounted tickets." Went in to get charged $799 for universal tickets and $49 a night at Westgate resort. Which it was around what we anticipated. If you read the reviews below about a 90 minute presentation and in reality it was 4 hours, everything is on the dot. I wasted 1/2 a day in here for discounted tickets and a cheap stay. Not bad for the price but a lot of time wasted for pennies on the dollar.
Presentation was good guy told me wonders and said I was like his family and whatever happened at the end of his presentation was going to be OK with him and that he would end the courtesy as he received us. LIE. He was so pissed that he just walked away. After 4 hour into everything I've read in here 100% accurate stories. From $8000 down payment reduced to a $500. From a total price of $36,000 to an $11,000. $650 a month to $200. With a fee of $1200 every 2 years of course. And a 17% APR. We were only there to get discounts not to buy. He was very friendly and after the 2nd hour serious and pushy. He brought another guy and both try to convince but we didn't give in. We could only get that deal at the table because if they saved that deal for later they would lose their license to sell. Turns out that deal still available for 2.5 years after we ended the discussion.
I usually Google and research everything I do and this time I didn't but went in with the gut of what was going to happen. Lastly I am reading this after a long day at the theme park and realize I might have still made a mistake. I was offered a getaway package for the family for a week anywhere with discount tickets and discount airfare to any Westgate resort in the world for a down payment of $200 in which I was given 3 months to pay and $29 a month for 2 years. Seem nice to do since I know for sure we going on another vacation in the next year.
The resort room is nice. The model is even nicer and then you add breakfast lunch and dinner to it. And that's when they got me. I said YES! Around $800 for all of this? Why not... now I'm doubting whether I made a good decision or just got scammed due to the reviews of people saying there's never an availability open. I'm going first thing in the morning and speaking directly with whoever I signed the deal with, let me tell you it's not the same person from presentation as he only turn around and left us at the table after he couldn't get us to buy the DEED... I'm gonna try to set a vacation for next year and will post about it. Good luck to all of you and keep your wallet close no matter what they offer you.
Where do I even start? My fiancee and I just got back from a three-day mini-vacation in Las Vegas following the Fourth of July weekend and stumbled into a "salesmen" on the strip. They initially asked us if we planned on seeing any shows in Vegas (which of course we had hoped to) and then he continued to say that he could get us discounted tickets along with $100 of free slot play and vouchers for dinner if we sat through a 90-minute timeshare presentation.
After a couple minutes of thinking about it we obliged since we really wanted to see the Cirque Du Soleil show Ka the next night before we headed home. He said once we got to the presentation we could just basically tell the people we weren't interested and we would get our freebies and be on our way. Let me just say that that's not at all what happened.
Fast forward to the next morning. We showed up to meet the guy and he walked us over to another person across the street who collected more information from us (i.e. occupations, annual incomes, marital status, etc.) and eventually collected the cash for the show tickets. After all that was taken care of he said we would get the vouchers for slot play and tickets following the presentation. So we took a shuttle over to the Westgate Resort to go through the whole thing.
Our Westgate salesman, Jason, was great. Honestly he was. He was the only bright spot of the whole ordeal. He asked us a ton of questions about our vacation plans and told us a bunch of stuff about himself and his family. We spent about an hour just chit-chatting before he even really got into his pitch, which we didn't mind because it was good conversation. Then he started explaining to us how we could own our timeshare and get a return on our investment instead of a 100% loss of our money when we travel normally.
Standard stuff, just took foreverrr. We finally got to see one of the suites at the two-hour mark into the presentation. When we got back down to the "negotiation room" he started throwing the prices at us. We just purchased a house and said that the timeshares were a bit too pricey for us at this time but that we would keep Westgate in mind if we look to purchase in the future. Jason asked an associate to get a supervisor to out-process us so we could get our gifts and then leave. Also not at all what happened.
Another guy, Rob, came to our table and gave us this spiel about how we were accidentally entered into the system as current owners so we weren't shown the right available units. He started explaining how units as low as $7,800 were available to own in Disney. "Only $2 each per day!" He exclaimed, adding that he couldn't possibly see why we weren't chomping at the bit.
Yes, we love to travel, but we didn't want to commit to such a large purchase on a whim. Rob got up and left then ended up coming back to our table four or five other times to pressure us to sign on the dotted line, saying that we would remember him down the road when we were paying for all of our vacations out-of-pocket instead of traveling like "kings and queens." He tried to put my fiancee and I against one another whenever one of us told him we weren't interested.
In fact, we said that we weren't interested in purchasing that day at least a hundred times. They insisted that the offer was only going to be valid that day. Come on... Seriously? You have hundreds of people that go through that presentation a day and the offer is somehow only available the same day you're there? What a crock of BS. Eventually, Rob stamped our paper and said he would get us out the door. NOPE! Yet ANOTHER guy came to our table, Jesse, saying that he would be able to freeze the prices Rob showed us so we could get in on the action in two or three years when we were ready to buy. Except it wouldn't be free to do so. We would pay $1, 250 down and $52/month JUST TO FREEZE THE PRICE of the Disney room.
Now, the thing to keep in mind is that they pressure you into buying a timeshare that you will "own" and have a deed to. I'm not sure how that's even possible when you only have access to the room you buy for TWO WEEKS of the entire year. Oh yeah, and you would be paying an HOA and maintenance fee every other year. But aren't the other 25 people who have a stake in that room paying the same fees? So you're telling me that I "own" this room for $10,000 and pay $1,000 every other year to maintain and use it but there are 25 other people doing the same thing? For that price you could own an entire damn resort! Of course, it's tough to keep all of those things in mind and see the big picture when they're pressuring you to buy, buy, buy.
So we FINALLY get out of the place FIVE HOURS LATER and get our voucher for the show tickets. No slot play voucher. No dinner voucher. The lady at the desk said that those items weren't listed on our sheet so she could only give the ticket voucher. Whatever, we were just happy to make it out and at least get to see the show. Several hours later we headed to the Ka box office to get our tickets only to be told that the show has been sold out for a week and the Westgate was told it wouldn't receive any more tickets to give out.
ARE. YOU. KIDDING. ME.. My fiancee was on the verge of tears seeing as we wasted five hours of our last day in Vegas only to get NOTHING out of it. If it weren't for the amazingly kind box office staff that somehow managed to get us two tickets that night, we would've been scammed out of some cash and five hours of our time.
Needless to say, the Westgate Timeshare presentation is an absolute SCAM! I don't care what other people may tell you but it's not worth your time and CERTAINLY not worth your money, not even for the giveaways or discounted show tickets. Save your time and your money and do something else. Obviously, DO NOT buy a timeshare from them. That surely will only lead to an exponentially higher number of headaches than what we went through just in those five hours.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Westgate Resorts is a timeshare company that was founded by David Siegel in 1982. The company offers customers more than 13,500 timeshare villas and access to properties at 28 resorts.
- Numerous outposts: Westgate Resorts' properties are located conveniently throughout the U.S., so they are easy to reach for customers no matter where they live. They also offer a diverse range of landscapes and amenities.
- Resorts with amenities: The company offers timeshare owners a huge selection of amenities at their resorts, including soda shops, pool bars, spas, putting greens and more, so traveling to their timeshare property feels like a real vacation.
- Charitable company: Westgate is also a community-focused company, and the company donates more than 2 million dollars each year through the Westgate Resorts Foundation.
- Convenient online account management: Owners of Westgate properties can access their account online, and they have convenient options to pay fees, change membership options, and more.
- VIP owner events: The company regularly throws VIP events for owners, including parties, shows, and more.
- Best for Travelers with a favorite vacation destination, young professionals with disposable income and large families.
Westgate Resorts Company Profile
- Company Name:
- Westgate Resorts
- Year Founded:
- 5767 Major Blvd
- Postal Code:
- United States