Westgate Resorts Reviews

4,919,150reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Westgate Resorts

Westgate Resorts has 22 themed resorts in nine states. It offers a variety of amenities, including water parks, casinos, entertainment shows and fine dining. Additionally, it offers a loyalty program for discounts and bonus perks. If a reservation is canceled within seven days of arrival, you are subject to a fee. Group rates are available.

Visit www.westgateresorts.com
Pros
  • Transparent pricing
  • Loyalty program
  • Online booking
  • Cancellation policy
  • Group rates
Cons
  • Mixed customer reviews
  • Limited service area
  • Can be pricey

What is Westgate Resorts?

Westgate Resorts offers multiple themed destination resorts across the U.S. Each resort has varying amenities, from water parks, casinos and musicals to NASCAR and sporting events. Westgate Resorts has 22 locations in nine states. Pricing starts as low as $49 per night and varies based on location. Westgate Resorts also offers timeshare incentives.

How does Westgate Resorts work?

Westgate Resorts has transparent pricing online for all of its locations. You can reserve a stay directly on the website or by calling the rental guest office. The website also offers promotional deals and flash sales for discounted rates. Group rates are also available to save 30% to 50%. Additionally, there is a WOW Loyalty Program, which offers additional perks like lower online rates, exclusive discounts and enhanced check-in services.

Westgate Resorts offers a cancellation policy for canceled or changed stays within seven days of arrival. You will be charged a $25 service fee. However, if a stay is canceled or changed within 72 hours of arrival, you are subject to the $25 service fee plus the first night’s room rate. Terms may vary by location (Westgate Park City winter reservations require a 30-day notice of cancellation), so read your reservation agreement carefully.

Westgate Resorts cost

Cost varies by resort location and room amenities, but pricing starts as low as $49 per night at some locations. Other pricing examples include:

  • August 2023 weekend, three-night stay in Las Vegas: $77 to $103 per night
  • August 2023 weekend, three-night stay in Orlando: $60 to $130 per night
  • August 2023 weekend, three-night stay in Branson: $70 to $80 per night

Other pricing factors to consider are service fees, cancellation rates and extra amenities desired.

Westgate Resorts FAQ

How many resorts does Westgate have?

Westgate offers 22 resorts across nine U.S. states.

Where are Westgate Resorts located?

Resorts are located in Arizona, Florida, Missouri, Nevada, New York, South Carolina, Tennessee, Utah and Virginia.

What is Westgate Resorts’ cancellation policy?

Cancellations made within seven days of arrival will pay a $25 service fee. If a cancellation is made within 72 hours of arrival, you’ll be subject to the $25 service fee plus the first night’s standard, non-promotional room rate. However, terms may vary wildly by location, so read your reservation agreement carefully.

Does Westgate Resorts have a group discount?

Groups of 10 or more can save 30% to 50% on resort stays.

Who owns Westgate Resorts?

Central Florida Investments, Inc. owns Westgate Resorts.

Still have questions?

Is Westgate Resorts legit?

Westgate Resorts offers multiple themed resort stays across nine U.S. states. Customers have mixed reviews online, which vary based on resort location. With pricing as low as $49 per night, Westgate offers options for differing budgets. If you’re looking for a stay with transparent pricing options online, Westgate Resorts may be beneficial.

Westgate Resorts Reviews

Filter by Rating

  • (560)
  • (70)
  • (17)
  • (30)
  • (251)

Popular Mentions

    How do I know I can trust these reviews about Westgate Resorts?
    • 4,919,150 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    2 featured reviews
    How do I know I can trust these reviews about Westgate Resorts?
    • 4,919,150 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 35
    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed June 9, 2026

    iCruise sold me a package of two cruises and a resort stay for $3,000. The only resorts they offered to me were Westgate properties in Orlando, Myrtle Beach, or Las Vegas. We went to the one located in Myrtle Beach and the check in process was perfect. I walked right in and they said they knew who I was. They sent me to a concierge where the attendant gave us a parking tag for the rearview mirror, and we were on our way.

    The room was great but the tub in the bedroom was weird though I could see maybe back in the day that could have been fun. But the bathroom was amazing and we had our own laundry and a full kitchen. We had a living room, a dining room, and a outdoor terrace with dining as well. However, the food options were terrible. My husband is from New Jersey and he loves his pizza. When he found out there was a pizzeria out on the first floor, we went there. But it's not a pizzeria, it's a walk-up window. He wouldn't even try it. I’d have them tone down the pizza parlor perk. That is not an asset. The whole dining on site is a very deceiving deal. It left a bad taste in my mouth.

    When we needed cream for our coffee in the morning, we ran down to the marketplace. We had this little sign in our refrigerator that it was $5 for a single thing of little milk. Then something happened, and I had to call downstairs. They said they were sending up cream and sugar for my coffee the next day, but it never showed up. For all of the great amenities there were in the suite, they had these little tweaks that took it right away. It would be good if they could iron that out.

    The suite that we had was on the street side. It could be entertaining, but there were no windows for us to sit in to watch the amusement park. They could improve the parking as well. The parking deck is far too tight, and we couldn't find an elevator. We had to go walk with the cars up and down the ramp. It was so dangerous. Also, it was bike week. It was so terrible. We went home early. Other than those, I would still pick Westgate over other places that I have never tried knowing that where we stayed was very nice.

    Thanks for your vote!
    Westgate Resorts
    Response from Westgate Resorts

    Hi Susan,

    Thank you for sharing your feedback. We're pleased to hear that check-in was smooth and that you enjoyed the spacious suite and amenities. We also appreciate your comments regarding the dining options, marketplace experience, parking, and room location. Guest feedback is invaluable as we work to improve the overall experience. We hope to have the opportunity to welcome you back for an even better stay in the future.

    Best regards,

    Westgate Resorts

    Not sure how to choose?

    Get buying tips about Hotel Brands delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Verified purchase
      PricePunctuality & SpeedStaffRates

      Reviewed May 31, 2026

      A couple years ago, right before my daughter's birthday, I was looking up things to do for her birthday. We always plan a month in advance to make sure it's budget-friendly and also to get the maximum fund. We wanted to go to Orlando, and we decided to go to the Fun Spot. When were looking for a hotel around it, I remembered the resort that I went to after graduation from high school and it was super fun. While I was googling it, I found that same water park. After doing a little bit of research about Westgate and reading the amenities that they had, I thought it was amazing so I booked it. That trip two years ago was amazing.

      I found out they have even more locations in different states as well. They have six or seven in Florida alone. This year, we went to one of their locations. They had a seven attraction-ticket if you booked through Peppa pig. But later on, I found out after the trip that Legoland has a package with Westgate, where if you stay, you get tickets. But the Peppa Pig one made more sense because we were trying to go to more than one thing including the water park. I wish we had stayed one more day longer because we would have taken more time to have fun at Westgate itself. They have so many things to do. We're going back next year.

      The check-in two years ago was amazing. They helped me out and answered all my questions because when something is new for me, I have a million questions. They gave me a pamphlet to know where I was going. Everybody was nice. But this time around, they gave more detail, and they even had this text assistant, where if you have any questions about things on a property or anything about your stay, you can just text them and they'll text you back. The location I moved to this time had an ice skate arena, and I didn't know what time the hours of operations were.

      Westgate is completely different to almost any hotel that I have been at. The amenities are outstanding. They have a full kitchen, just like the last time. This time, we got two separate situations, so we had a big queen bed, a pull out, and tables. We also had a balcony and a washer and dryer. The price is just unbeatable. I'd recommend Westgate and I just recommended them to my mom.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Kenya,

      Thank you for sharing your wonderful experience. We’re delighted to hear that Westgate has become part of your family’s celebrations and traditions. It’s great to know you enjoyed the amenities, accommodations, helpful service, and convenient text assistance. We truly appreciate your recommendation and kind words about the value we provide. We look forward to welcoming you and your family back for another memorable stay next year.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServiceTechPriceStaffRates

      Reviewed May 7, 2026

      I stayed at Westgate Resorts for seven weeks, on and off. It's great for a family or anyone staying there on a vacation. It has a lot of amenities. It was fantastic. It has an indoor pool table, outdoor ping-pong. They have a children’s room. They seemed to have activities outside where they invited people to. You have your living room and the TV. You have your dining room. Very beautiful bathroom. You have your TV in the bedroom. It was fantastic. Even though I brought some stuff in, the kitchen has everything you could use. It has all the small appliances, the microwave, oven, dishwasher, and the stove. It was a great place to stay. I would stay there again if I needed a place.

      The price was right. I needed a building I could go in an elevator, and Westgate Resorts has that. The grounds and the pool area were well kept. It was remodeled, beautiful, and comfortable. I was very impressed with it. The only criticism I had was the exercise room building, because I'm an avid exerciser. All the equipment was wonderful, as well as the restrooms, water and cooled house. It has a terrible moldy smell in there. They should go in there and check that out because there's something not right in there where it almost felt like it would make you sick. They have three rooms and all the equipment you could ever want to use. I'm staying at a hotel right now, and I wish I had all that equipment. I miss that.

      I never used the food options because the kitchen has great silverware, pots and pans and stuff. I cooked for myself most of the time or went out with friends. There was no restaurant where I stayed. You would have to go over to the other Westgate. They have great outdoor grills that people were using outside.Patio has a washer and dryer. I liked it. It was quiet too. It wasn't crazy like the one on Turkey Lake Road I've heard could be.

      Diego was fabulous. Everyone there was neat. Even the people working on the grounds were friendly. I asked one of them for Kleenex one day. She didn't know what I was talking about, so I never got it, because of the language barrier. There's a couple there that don't speak English. That just seems to be our world today. But it was wonderful. The first three weeks I stayed there, I had a medical emergency. My granddaughter came to visit me for the night. She's 16-year-old in a wheelchair. I was gonna take her out, and I ended up having AFib. She had to call downstairs. Diego, who works there, is an amazing person. He came up and sat with me until the ambulance got there, trying to help me with breathing, which was funny. I got to know all of them when I stayed there, especially when I came back.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Cheryl,

      Thank you for sharing your detailed experience. We’re so glad to hear you enjoyed the resort amenities, comfortable accommodations, and that our team, especially Diego, made such a positive impact during your stay and medical emergency. We also appreciate your feedback regarding the fitness center. It’s wonderful to know you felt well cared for over your extended stay, and we look forward to welcoming you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffRates

      Reviewed April 19, 2026

      The day we got there at Westgate, I thought that our room was going to be in the Tower. I didn't know there were other buildings but everybody has to check in at the Tower. There were two lines. There's one for owners and one for guests. There were a couple of people in each line, but there was only one counter representative at the time, and he was on the phone so people were waiting.

      When he started calling somebody, someone from the back, a younger guy, came out. As he was coming out, this younger girl that was behind everybody walked around the lines and went right to the counter. The guy in the owner side said, “Did she just cut in front of everybody?” He said it out loud so she could hear him. She turned around to us and said she was just switching keys, and she was in a hurry. But I don't care what she was in line for. She could wait like everybody else. The guy at the counter heard her saying that, and he should have been the one that kicked her out, but he didn't do anything about it. He actually smiled about it. As soon as she cut in front of everybody like that, he should have asked her to go back in line, but he didn't. It didn't affect us negatively that bad, but it was something that was inappropriate.

      Other than that, the room was great. I made the reservations for Branson online through the Armed Forces website ‘cause I'm retired military. I always go through them because they have some of the best discounts that are out there when you travel. Having not been to Branson before, I wasn't familiar with what was available. Westgate was one of the places that came up, and it was one of the more reasonable priced places, probably more to do with that it was off-season. The Armed Forces site also said it was rated as one of the better values.

      We're very satisfied with Westgate. The service was really great. There was a problem with the HVAC the first day we were there, and we reported it to the front desk. Before I got back to that building, the maintenance crew was there fixing it. You can't beat service like that. We also used the little country store there that was in that building. It would have been better if there was a breakfast of some sort available in the morning. If you're going to run a hotel, then having food available in a sit-down environment would be a nice thing. But it's not a deal breaker. I understand why there wasn't and we had no problem with that ‘cause we always went out.

      We had a friend that we knew up there that came to meet us there. She lived about 30 miles away from Branson, and we wanted to get on the road very early in the morning to come back here to Mississippi. She came the night before to spend the night there, so that we could all leave at the same time and save her from having to get up at 4:00 in the morning to come to where we were. She enjoyed her stay so it all worked out great.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Harold,

      Thank you for sharing your detailed experience. We appreciate your feedback regarding the check-in process and understand how that situation could be frustrating. We’re glad to hear the rest of your stay went well, especially the quick response from our maintenance team and the overall service you received. It’s great that you and your guest had an enjoyable visit. We hope to welcome you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      TechPricePunctuality & SpeedStaffRates

      Reviewed April 18, 2026

      I definitely would stay at Westgate again next time I go to Florida. The price was appealing. I was looking at Hotels.com, and I needed something that was going to be big enough. The first two days we were there, it was just my boyfriend and me. So we did a one-bedroom villa. Then, for the rest of the days, we went to the other Westgate one. We did the palace and the spa resort. So we did both of them.

      The first one, the palace, we liked a lot. That had a lot more pools and hot tubs, and it had that little water park there. The second one, we stayed at a two-bedroom condo, and we brought our dog. It was nice because you can bring your dog. Everything was tile and easy to clean. I definitely have no complaints about it.

      The check-in and check-out were very quick. At the first hotel, they never said anything to me about seeing if I wanted to go to one of the meetings. The second one asked me if I wanted to go to one of the timeshare things, but I told him I wasn't interested and I didn't have time. So we did not do that. But check-in went pretty well. There were no problems. I got my pass, and they gave me the thing for the dog. It was a very smooth and quick process.

      The first place we stayed at, there were a lot more people there, so the food options were a little bit better. We went to Drafts at both places. The Drafts, in the first place, was a much bigger, more dedicated spot. So there were people there waiting on you. The second place we went to, we stood there for a few minutes before somebody came over to help us. There was one guy working it by himself. There weren’t a lot of options because I guess it was a little bit later in the day. So we could only choose a couple of things. The other place did do better on that than this place did.

      I liked the second place better because the pool was huge. It had those huge chess pieces that you could play. It had a nice setting area for fires. If others want something more quaint, the other place is better. If you want something that's more family, kid-oriented, with lots of water stuff, then you would want to stay at the first place. They were both great. Very easy to go to places from there. I was overall very happy with Westgate. It has a great location. It's extremely clean, which is hard to find places that are clean. And anybody with an animal would love it there because it's all ceramic tile. There's no carpet and stuff like that in those places. It was all tile. So I didn't have to worry about stuff getting on the floor. I recommended Westgate to a bunch of people that are supposed to be going to Florida, that they should stay there.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Reinie,

      Thank you for sharing your experience. We’re glad you enjoyed both stays, including the villas, pools, pet-friendly accommodations, and overall cleanliness. It’s great to hear that check-in and check-out were smooth and that our locations worked well for your trip. We appreciate your feedback on dining and your recommendations. We look forward to welcoming you back.

      Best regards,

      Westgate Resorts

      Verified purchase
      PriceRates

      Reviewed July 9, 2026

      The reservation, check-in, and check-out process was very, very easy. Westgate didn’t really have a lot of food options. They had breakfast on Saturday and Sunday that you could choose to give something. We used the pool and the beach. My daughter, my two granddaughters, and I were in one room. The overall stay was great. The price was a little high, but being on the beach, I could expect that in the summertime.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Linda,

      Thank you for sharing your experience. We're glad to hear your reservation, check-in, and check-out processes were easy and that you and your family enjoyed the pool and beach during your stay. We appreciate your feedback regarding the dining options and are happy to know you had a great overall visit. We hope to welcome you and your family back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase

      Reviewed July 5, 2026

      The check-in and check-out process at Westgate Resorts was wonderful. We didn't do any activities at the resort but we used the pool. The food was okay, and overall, my experience was great.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Terri,

      Thank you for sharing your experience. We're glad to hear your check-in and check-out process was smooth and that you enjoyed the pool during your stay. We appreciate your feedback and are happy to know you had a great overall experience. We look forward to welcoming you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      Staff

      Reviewed July 4, 2026

      It was my first time at Westgate and I liked the layout and everything they had to offer there. The room was better that what I was expecting. It suited us pretty good. It had a nice big bathroom and a nice shower tub. We also like where the room was located. We were close to a pool, so the kids were happy about that. We went to the arcade as well. We ate at the Draft Sports Bar & Grill, and it was very good. Everything was top-notch. The service was excellent and so was the atmosphere. The location of the resort is perfect. It's close to lots of different kinds of restaurants, as close to Universal Studios. It's also close to Disney. Additionally, I like the way the grounds were well kept and everybody that I interacted with was very courteous, professional and nice. Overall, it was a really good experience.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Brian,

      Thank you for sharing your first Westgate experience. We're thrilled to hear the accommodations exceeded your expectations and that your family enjoyed the pool, arcade, and dining at Draft Sports Bar & Grill. It's wonderful to know our location, well-maintained grounds, and friendly team helped make your stay memorable. We look forward to welcoming you back soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      Punctuality & SpeedStaffValue

      Reviewed July 3, 2026

      We were going to be camping at Silver Dollar City Campground, but there was a thunderstorm that day, and another one that was going to happen that night. We needed a place that could get us in quickly and Westgate Resorts came up. We checked out their reviews, and they indicated to us it was going to be a very positive experience, and it was close by. Checking in and out was seamless. We were only there for two nights, so we didn't have a whole lot of time to soak it all in. Our days were full off the property, so we didn't get to participate in much but we checked out the Adventure Zone, and it was super cool. My oldest daughter is big into crafting, so we wanna check that out when we come back.

      Westgate is very centrally located so it’s easy to get to and from the Theater District, the Landing and the Silver Dollar. It was an all-around great location. Everyone I encountered was incredibly professional, helpful, and friendly, and it was top-notch. I couldn’t ask for a better bang for your buck at Westgate.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Hunter,

      Thank you for sharing your experience. We're glad Westgate was able to provide a comfortable stay when your camping plans changed. It's wonderful to hear you enjoyed our convenient location, seamless check-in, and friendly team. We appreciate your kind words and look forward to welcoming you back so your family can enjoy even more of the resort.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServicePriceMaintenanceStaff

      Reviewed July 2, 2026

      I enjoyed my experience at Westgate. It's like a home away from home for us. It's comfortable and cozy. It's perfect for vacation. I love the fact that they have a washer and dryer and a kitchen. You have everything you need there - an iron and an ironing board, utensils and pots and pans. It's strategically located as well. We always go swimming when we go there. We used to go to the chess thing, but we didn't this time. I wasn't feeling so good, so we didn't do as much as we normally do. But we walk the premises, and we always enjoy that. The more we stay, the more we find out that everything is right there. Even if you wanna shop, it's right there. Everything is right there even grocery stores. The restaurants are right around the corner too. The food options are nice. We kept trying to head towards the candy store though we're not supposed to. My husband purchased a breakfast sandwich and if they can have some salads there, that would be good.

      Westgate Resorts is the best place to stay if you wanna save money and wanna be comfortable and enjoy your stay. It's not so expensive. The ladies at the reception are very nice, friendly, and resourceful. Even us being old, not able to know how to do a lot of stuff on the cell phone, they helped us with that. Even the ground people and housekeeping are nice. I have allergies and one of the housekeeping ladies came in and mopped the floor with water to get the chemicals that they use to clean it. I did it myself another time, but this time I told them about it, and they came in and did it. The security people, Diego being one of the two, are very friendly too. I feel blessed to be able to enjoy life and be comfortable while staying in Florida. We had some friends that came by from Ocala, Florida to visit us before we left. They said they always stay there also and they love it.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Gloria,

      Thank you for your heartfelt review. We're delighted to hear Westgate feels like a home away from home and that our accommodations, convenient location, and friendly team made your stay comfortable. We also appreciate your suggestion about adding more salad options. Thank you for your continued support, and we look forward to welcoming you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      PriceStaffRates

      Reviewed July 1, 2026

      I was looking around to try and do a staycation, and Westgate was amazing. It was the only one that I could find at a good price that had a big Jacuzzi tub. The front desk ladies were really nice, and handled my paperwork and all my stay really well, and gave me a good price for working around the area. The area was amazing. We walked around. The pool was really nice. It wasn't super cold. We didn't really get to play any of the stuff because we only stayed a night, and I just was in the tub most of the time. The Jacuzzi tub was amazing, and I'm going back for that. It was a really nice place to be, and we're gonna go do another staycation over there soon.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Erin,

      Thank you for sharing your experience. We're thrilled to hear you enjoyed your staycation, especially the Jacuzzi tub, friendly front desk service, and great value. It's wonderful to know you had a relaxing visit and are already planning to return. We look forward to welcoming you back for another memorable stay.

      Best regards,

      Westgate Resorts

      Verified purchase
      Staff

      Reviewed June 30, 2026

      The booking process at Westgate was easy. All the questions that I needed were answered through the website as well. We were going out to visit my son, so I didn't really have any high expectations, other than that I needed a room so that we could see him. But the room was clean and nice. The staff was friendly and extremely helpful too. It was exactly what we needed for the purpose that we were there.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Britany,

      Thank you for sharing your experience. We're glad to hear the booking process was easy and that our website provided the information you needed. It's wonderful to know your accommodations were clean and comfortable and that our team provided friendly, helpful service. We appreciate your feedback and look forward to welcoming you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      PricePunctuality & SpeedStaffRates

      Reviewed June 29, 2026

      My children already had a reservation at Westgate, and we wanted to stay in the same facility that they were staying in. Booking with Westgate was as easy as it could be. It was all online. The price was very fair and checking in was easy as well. We walked in the door, and they greeted us with smiles. We were a little bit early, and they told us our room was not yet ready but they turned around and told us they got one right there and put us in a room right away. It was good as it could be.

      The room was awesome. There's a washer and dryer, even though we didn't need it. It was way more than we needed for our stay, but it was very much appreciated. We will plan to stay there again. It's a great place. I used the Uber from or to there three times, and they all knew where it was. One of the things I liked about it was it was off the strip far enough to be away from all of the activity of the downtown strip. The shuttle service was perfect. We also went to the little store and got tootsie roll pops. Every employee we met on the sidewalk spoke to us and greeted us.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Mark,

      Thank you for sharing your wonderful experience. We're delighted to hear that booking and check-in were seamless and that our team made you feel welcome from the moment you arrived. It's great to know you enjoyed the spacious accommodations, convenient location, and friendly service throughout your stay. We look forward to welcoming you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      PricePunctuality & SpeedRates

      Reviewed June 28, 2026

      Westgate had a water park and the price was good compared to other resorts. We stayed there also because it was closest to SeaWorld. The process to check in and out was fast and easy. It was great. Anybody interested in staying at Westgate should. It was nice.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Karla,

      Thank you for sharing your experience. We're delighted to hear you enjoyed our convenient location, great value, and fast, easy check-in and check-out process. It's wonderful to know the water park helped make your stay even more enjoyable. We appreciate your recommendation and look forward to welcoming you back.

      Best regards,

      Westgate Resorts

      Verified purchase
      Online & App

      Reviewed June 27, 2026

      We've been vacation club members for a long time, and we've stayed at multiple Westgate Resorts. Booking with them is fairly easy. I just go online and do the booking there. This last time when we checked in, we just went up to the desk and everything was ready. I had looked at the accommodations on the website, and the room was exactly what I expected. However, we were staying at one of the smaller resorts, so the options were limited. They just had a steak house and a burger barn.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Steven,

      Thank you for being a longtime Vacation Club member and for sharing your feedback. We're glad to hear that booking and check-in were smooth and that your accommodations met your expectations. We appreciate your comments about the dining options and are grateful for your continued loyalty. We look forward to welcoming you back for another great stay.

      Best regards,

      Westgate Resorts

      Verified purchase
      Staff

      Reviewed June 26, 2026

      I was invited at a Westgate and so I went there. The resort's location was extremely convenient. I was only there for a few days, but it was a very enjoyable stay. Everybody was courteous and professional. I would definitely recommend Westgate to my friends.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Dean,

      Thank you for your kind feedback. We're delighted to hear you had an enjoyable stay and found our location convenient. It's wonderful to know our team made a positive impression with their courteous and professional service. We truly appreciate your recommendation and look forward to welcoming you back.

      Best regards,

      Westgate Resorts

      Verified purchase

      Reviewed June 25, 2026

      My mother had a couple of units at Westgate. When we stayed, it was good. The check-in and check-out were very easy and pleasant. It was just a little noisy because of the kids. But other than that, it wasn't too bad.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Diane,

      Thank you for sharing your experience. We're glad to hear your check-in and check-out process was easy and pleasant. We appreciate your feedback regarding the noise and are happy to know you still had an enjoyable stay overall. We look forward to welcoming you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServiceStaff

      Reviewed June 24, 2026

      I heard so many great things about Westgate from my aunt, and she’s been with them for years. The booking process was easy. I would give it a 10. Didn’t take me long. I had a wonderful person who helped me through their customer service. Regarding the room accommodation, everything was clean. It was spacious. My children and I adored the house space, ‘cause we had a two-bedroom. It was really nice. We also took a chance to go through the activities that were there. We enjoyed the pool with the basketball court. We played basketball. It rained a little while we were there, so we didn't get to check out everything. But the kids went to the arcade that was down below too.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Shantel,

      Thank you for sharing your experience. We’re delighted to hear that booking was easy, our customer service was helpful, and your family enjoyed the clean, spacious accommodations. It’s wonderful that your children had fun at the pool, basketball court, and arcade. We appreciate your kind words and hope to welcome you back so you can enjoy even more of the activities next time.

      Best regards,

      Westgate Resorts

      Verified purchase

      Reviewed June 23, 2026

      My experience during the check-in process was flawless and the room was the best. It was up to the standards. It was nice, neat and clean. I was told about the food options, though I didn’t use it. But I looked at the amenities and they were good. I referred a couple of my friends to Westgate Resorts when I was back. I liked the property. They have a nice lake facing the apartments, which is a plus. So, I talked about it to my friends and showed them the picture.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Mayur,

      Thank you for sharing your experience. We're delighted to hear that your check-in process was flawless and that your accommodations met your expectations. It's wonderful to know you enjoyed the property's cleanliness, amenities, and beautiful lake views. We truly appreciate your recommendation to friends and look forward to welcoming you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      Staff

      Reviewed June 19, 2026

      I found Westgate on Priceline and I had family stay there before. It's really nice. It's one of their favorite places. Booking was very easy and simple. I put my days in, and they gave me a really nice one-bedroom villa that was just renovated with the fifth-floor lake view. It was beautiful. If you were going to Disney, you wouldn't even have to leave the resort. You could just say right there. They have pools, water park, bowling alley, restaurants, marketplace, trails, and paddle boats. The staff was great as well.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Tammy,

      Thank you for sharing your experience. We're delighted to hear you enjoyed your renovated one-bedroom villa and beautiful lake view. It's wonderful to know you found the booking process easy and were able to take advantage of the many amenities our resort offers. We truly appreciate your kind words about our team and look forward to welcoming you back for another memorable stay.

      Best regards,

      Westgate Resorts

      Verified purchase

      Reviewed June 18, 2026

      I pulled up Westgate Resorts on Travelocity and the picture looked cool. Booking the room through Travelocity was easy. Everything with Westgate was top of the line.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Gary,

      Thank you for your review! We're thrilled to hear that booking was easy and that your experience with Westgate exceeded your expectations. We appreciate your kind words and are delighted you found everything to be top-notch. We look forward to welcoming you back for another great stay.

      Best regards,

      Westgate Resorts

      Verified purchase

      Reviewed June 17, 2026

      I was at Westgate Resorts three years ago and the booking and check-in process were very easy. The good views and temperature in the rooms were great. We had a great time and I would recommend Westgate.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Melissa,

      Thank you for sharing your experience. We're delighted to hear that the booking and check-in process was easy and that you enjoyed the beautiful views and comfortable accommodations. We truly appreciate your recommendation and are glad you had a great time with us. We look forward to welcoming you back for another wonderful stay.

      Best regards,

      Westgate Resorts

      Verified purchase
      Contract & TermsPricePunctuality & SpeedStaffRates

      Reviewed June 16, 2026

      We got to Westgate Resorts late and there was no problem, which was great. We made the arrangement on the spot and the rep was very friendly. I dropped a card, and they held it for me and made sure that I got it back. Both the check-in and checkout processes were very smooth. My husband, my adopted daughter, and I had a wonderful time at Westgate. I never played miniature golf before. So that was my first time playing it there.

      We had ice cream and pizza. The reps at Westgate made us very comfortable ordering DoorDash when we first got there because we hadn't eaten. It was late so everything was closed. They let us know one place that was open. But we enjoyed the patio on the back end of the store. We enjoyed sitting there with the fire on. It was very beautiful. We bought T-shirts and when we wore them to a graduation, we were stopped and asked how we enjoyed it. People who were there said they can’t wait to go back. We can't wait to go back either.

      The next time we come, it will just be my husband and me. The tickets were a little bit expensive for three. So, when it’s just him and me, we’ll catch the shows. We also found out some information about the little area where there are museums, where to go and where it's not so costly. But on the resort itself, the prices were great. We stayed three nights for the price that it would cost for one night. We went to New Orleans and it cost one night. We paid just a little bit more for three nights there and have more amenities and places to eat. I've never been on an all-inclusive resort before. The bed and the space were awesome. Being able to go to the store and not worry about having to eat out every night was awesome. We had an all-around good experience and that's rare. Whether it was the front desk or finding out where to go for the pool, everyone was accommodating and friendly.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Parrishon,

      Thank you for your wonderful review! We're thrilled to hear you enjoyed the comfortable accommodations, friendly team members, miniature golf, dining options, and relaxing patio area. It's especially great to know our staff helped make your stay smooth and memorable. We appreciate your kind words and look forward to welcoming you and your husband back soon!

      Best wishes,

      Social Media Support

      Verified purchase
      PriceStaffRates

      Reviewed June 15, 2026

      I was on a Citibank travel website and Westgate had good ratings for the cost. I booked through Citi Travel, and it was easy. The person who helped during check-in was Kenyan, and he was wonderful. The room exceeded expectations. It was really nice. I had a two-bedroom suite though I didn't reserve a two-bedroom suite. They upgraded me. It had a view of the lake, so I appreciated that. It had a coffee maker as well. I liked it.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Alice,

      Thank you for sharing your experience. We're delighted to hear that booking was easy, your check-in experience was exceptional, and that Kenyan provided such wonderful service. It's great to know your upgraded suite exceeded your expectations and that you enjoyed the lake view and accommodations. We appreciate your kind feedback and look forward to welcoming you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      PriceRates

      Reviewed June 14, 2026

      We went through Expedia to book at Westgate Resorts. I could tell what the rooms looked like but it was hard to tell how far the beach was away and if the pool was included. Some things said, "This includes pool passes," but the price was not different, and then the other ones didn't say anything. So that was a little vague and I don't know if it's because it was through Expedia. The room that we got was actually bigger than I thought. The whole area was bigger in real life than I thought it was online. So, everything was great. My only complaint was that Westgate didn't have lotion.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Kristina,

      Thank you for sharing your feedback. We're delighted to hear that your accommodations exceeded your expectations and that you enjoyed the size of the room and resort. We also appreciate your comments regarding the booking details and amenities information, as feedback like yours helps us improve the guest experience. We hope to welcome you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      Staff

      Reviewed June 13, 2026

      We used to have a timeshare there years ago and have stayed at Westgate Resorts numerous times. The booking process was real great. The room accommodations were really good. It had everything we needed for what we were doing. It's a very nice place. You feel very safe and everybody was extremely friendly.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Gary,

      Thank you for sharing your experience and for being a longtime guest of Westgate Resorts. We're delighted to hear the booking process was smooth, the accommodations met your needs, and that you felt safe and welcomed throughout your stay. We truly appreciate your kind words and look forward to welcoming you back again soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      PriceStaffBilling

      Reviewed June 12, 2026

      Westgate is close for us, and we enjoy the amenities. We have kids, so it fits every bill that we need for the family. It was our first time staying out there rather than just visiting for the day, and it was nice. There's a lot of amenities for the kids, so we're going to plan another trip there before too long. We did the rodeo, the saloon, and the water park. When the kids are a little bit older, we could do some horseback riding. We didn't eat there that time, but we've eaten there prior a couple of times. We've eaten at the steakhouse and at the rodeo and stuff, and food's always been good.

      The people we talked to were nice. They helped us out to find some of the areas we were looking for. Westgate is away from everything else, and it's isolated and quiet which is nice. It's a lot more peaceful. I can't stand going to some of the bigger areas, like Legoland or Disney. All the other resorts are way too crowded and packed. It's also much cheaper than going to Disney. The check-out was smooth and easy as well. We just send them a text message and let them know that we were leaving.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi James,

      Thank you for sharing your experience. We're delighted to hear that our amenities, family-friendly activities, and peaceful setting made for an enjoyable stay. It's great to know you and your family enjoyed the rodeo, saloon, and water park, and that our team was helpful throughout your visit. We appreciate your kind words and look forward to welcoming you back for another family getaway soon.

      Best regards,

      Westgate Resorts

      Verified purchase
      PriceStaffRates

      Reviewed June 11, 2026

      Westgate is one of the cleanest and best hotels I have been to in years. The receptionist had a speech impairment, but he was phenomenal. I got there a little earlier than I anticipated and asked if they had the room. He let me check in, and it was a very smooth transaction. I had already paid online and he took my card for my deposit. He explained the amenities to me and told me how I need to access the elevator going up. He was very detailed, thorough, and professional.

      I love the amenities at the resort. They have plenty of parking as well. I liked the way they secured the parking with putting the things on the dash. I went there on the 21st through the 24th of May. It was the bikers' weekend so the security level was extremely high. They had a cookout for the people and they had chicken sandwiches, hot dogs, chips and drinks. It was very nice and very well put together. The pricing was a little steep though. I stayed three nights and paid over 800 dollars. I understand they need to make their money at times when people come in, but they could keep it moderate. Other than that, Westgate is the place to go. It's a great location.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Teresa,

      Thank you for your kind review! We're delighted to hear you enjoyed the cleanliness of the resort, our amenities, and the exceptional service you received during check-in. We also appreciate your feedback regarding pricing and will be sure to share it with the appropriate team. We hope to welcome you back for another great stay soon!

      Best wishes,

      Social Media Support

      Verified purchase
      Customer ServicePriceRefunds & PayoutsStaffRatesTimeliness

      Reviewed June 10, 2026

      We got to Westgate closer to 5 o'clock because of traffic, and it was really crowded. It took a while for us to get to the front, but that was understandable since it was still considered check-in time. My mom had purchased our accommodation through Priceline, and there was an issue where Priceline charged her the price of a one-bedroom villa for a three-bedroom villa. When we contacted Westgate to confirm if it was accurate, they told us we paid for a one bedroom. We told them it was not what the reservation information told us. It told us we had a three-bedroom reservation. We were going back and forth for three to four days. My husband ended up getting a four-bedroom villa with Westgate to accommodate our big party.

      I originally had purchased a two-bedroom villa but we had more people come than anticipated. When I had called the night before to upgrade my room, I spoke to one of the front desk managers, and she told me the overall price increase. It was $320 for the two nights that we were staying. But when I called the next day to officially upgrade it with the reservation team, they were charging me $1,300. I wasn't fully satisfied with the price because it was a lot of back and forth.

      On the day that we were checking in, we were able to get it situated with the shift manager that was there at the time. He was able to accommodate us and give us the price that we were originally told. It ended up working out in the end, but it was nerve-wracking. I was stressed out for two to three days, trying to figure out what was going on. But overall, I was happy with the manager’s response. I would highly Westgate. We ate at one of the restaurants that was there, and we loved it. The food was really good. It was seasoned well.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Giselle,

      Thank you for sharing your experience. We apologize for the frustration caused by the reservation and pricing confusion, but we're glad our team was able to resolve the issue and honor the original rate. It's wonderful to hear you enjoyed your villa, dining experience, and the service provided by our manager. We appreciate your recommendation and hope to welcome you back soon!

      Best wishes,

      Westgate Resorts

      Verified purchase
      Staff

      Reviewed June 8, 2026

      Our experience with Westgate was smooth. We enjoyed the pool area and the water park. The ice cream shop was amazing. The sports bar had decent food and nice service. However, people should rent a car, because you can't walk anywhere from there. But other than that, it’s a perfect location. They also provide shuttles to the amusement park, which is great. We used that.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Ewa,

      Thank you for sharing your experience. We're delighted to hear you enjoyed the pool area, water park, ice cream shop, and sports bar. It's also great to know the shuttle service was convenient for your visit. We appreciate your feedback and are glad you had a smooth and enjoyable stay. We look forward to welcoming you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      Punctuality & SpeedStaff

      Reviewed June 7, 2026

      I've been staying at Westgate for the last eight years. We go there once or twice a year for pool tournaments. On my most recent stay, I had my reservation through the concierge and I didn't know that I could go in the Diamond check-in, which is for special guests who can just walk in there. So I missed out on that opportunity. But the check-in process was okay. I should have booked where I could get in really early because we got there at 7:00am. So we had to wait until afternoon to be able to book in early. I went with my friend and we got four nights a piece free suites. I got 1,900 in free play and my friend, Tammy, got 1,500. We had a lot in February, but we gave a lot back. I didn't spend too much of my own money and I still went home with my couple of grand.

      In my suite, there was a huge jacuzzi tub in the master bedroom. I used all the hot water filling it up. It's like the size of a hot tub and you could fit six people in it. It's in the middle of where the bathroom and the mirrors were. I also loved the food. They had a restaurant downstairs and we ate breakfast there. The breakfast was really good. We've also eaten at The Edge Steakhouse and the Italian place. They had a new one that they just got within the past year or two and they had pulled pork and barbecued pork. That was a quick meal, but it was good and they always gave a lot of food.

      Aside from that, I really like the hostess. Her name was Nalani and she was wonderful. I would advise others to check with her or somebody first before booking. I booked the room through the website because I wasn't sure if I was supposed to book it and they would accommodate it. But Nalani took care of everything and made sure that we got what we were entitled to.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Paula,

      Thank you for your continued loyalty over the past eight years. We're delighted to hear you enjoyed your suite, dining experiences, and overall stay. It's especially wonderful to know Nalani provided exceptional service and helped ensure everything was taken care of for you. We truly appreciate your kind words and look forward to welcoming you back for many more pool tournaments and vacations.

      Best regards,

      Westgate Resorts

      Verified purchase

      Reviewed June 6, 2026

      I rented two rooms at Westgate and the air conditioner went out in one of them. They had to come back and fix on it twice. Other than that, everything else was great. I was down there on a business and I took my daughter with me. But we didn't use any of the amenities like the spa or the gym because it was too hot outside.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Bobby,

      Thank you for sharing your experience. We’re glad to hear that overall your stay was great and that you enjoyed your visit with your daughter. We’re sorry for the inconvenience you experienced with the air conditioning and appreciate your patience as it was addressed. Your feedback is important and helps us improve, and we hope to welcome you back again for a more comfortable stay.

      Best regards,

      Westgate Resorts

      Verified purchase
      PriceStaffRates

      Reviewed June 5, 2026

      We were at Westgate Resorts for the bike weekend, and it was a perfect location. The staff was extremely friendly and helpful. We may consider staying there again next time we go. I liked their pricing and the room was great as well. It had everything we needed.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Tiffany,

      Thank you for sharing your experience. We’re glad to hear you enjoyed the friendly service, great pricing, and that the room had everything you needed during your bike weekend stay. It’s wonderful to know the location worked out perfectly for your trip. We appreciate your feedback and hope to welcome you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      Staff

      Reviewed June 5, 2026

      I got an Air Hotel package through Sun Country. I booked online, and then spoke with a direct agent. It was effortless. The front desk at Westgate was very hospitable and the concierge service was impeccable. It was a two-bedroom, full kitchen, living room, and two-bathroom experience. It couldn't have been better. Overall, the hospitality was great and the amenities were amazing.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Ronda,

      Thank you for sharing your experience. We're thrilled to hear that your booking process was effortless and that our front desk and concierge teams provided exceptional service. It's wonderful to know you enjoyed the spacious accommodations and amenities. We truly appreciate your kind words and look forward to welcoming you back for another great stay.

      Best regards,

      Westgate Resorts

      Verified purchase
      PriceRates

      Reviewed June 4, 2026

      Westgate is so famous, and they have so many things. I like the amenities, the size of the rooms, and the price. Checking in was pretty smooth, nice, and easy. We went to the desk and they checked us in and gave us our key. We went to the room, and it was very nice and relaxing. I love the gym too. It's always a great addition that they have. The food options were good as well. Additionally, the car is always safe there.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Felix,

      Thank you for sharing your experience. We’re glad to hear you enjoyed the spacious accommodations, amenities, fitness center, and dining options. It’s great to know check-in was smooth and that you found the resort relaxing and comfortable. We truly appreciate your kind words and are pleased you felt secure during your stay. We look forward to welcoming you back again.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServiceTransparency

      Reviewed June 4, 2026

      I went through Airbnb and I saw Westgate's setup and everything that was there, and it wasn't clear at that point if it was active until some more research. I liked what I saw and I liked the reviews that I was getting back. I went a little further into social media and saw replies where other clients stayed there and I thought it was exactly what we needed for a week away. Normally, if you hit an Airbnb, it's like five bedrooms, three baths, and all that good stuff. We didn't need that. It was just the two of us. We needed a one-bedroom apartment and the Westgate was perfect.

      Our room was great. My wife is a fanatic about kitchens and the way they're set up. When she saw the kitchen and the bedroom, she said, "Oh, this is great. I don't think we could have did any better than this." The living room was the right size. We had a dining room table there with the chairs, the kitchen, the two bathrooms were perfect, and everything was updated. The view outside the room to the pool area was great. That was my first time ever being there and the first time I'd heard of Westgate Resorts. I've been to Disney a number of different times in that area working down there and I had never realized that Westgate was there.

      It was a perfect location for either a weekend or a week-long stay. It was perfect for us. I have a lot of friends in that same age category and I know they were looking to get away. I've already told them about it and they're enthused about it. It's quiet. It was convenient. I like the amenities, the setup in the room and the whole property setup with the security and everything else. There were restaurants out there that we could just practically walk to. They had a super store there, and we did some shopping there and cooked dinner on two nights while we were there. It was convenient to everything else. If we wanted to go to Disney, we can go to Disney. If we wanted to go to the beach, we can go to the beach. We could just jump in the car and drive an hour and we're there. So, for us, it was about convenience and comfort, and the overall setup of the villa there was perfect.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Huston,

      Thank you for sharing your wonderful experience. We're delighted to hear that the accommodations, amenities, and convenient location were a perfect fit for your getaway. It's especially rewarding to know that you and your wife enjoyed the villa and felt comfortable throughout your stay. We truly appreciate your recommendation to friends and look forward to welcoming you back for another relaxing visit.

      Best regards,

      Westgate Resorts

      Verified purchase
      Staff

      Reviewed June 3, 2026

      The amenities are nice. And I get the expenses are going up, but you can't help that. It's quiet and the selection is good. The only complaint is that I've noticed the last few times that, within the showers, the fixtures and fittings are starting to show wear to a point where, like, a shower would leak onto the floor while you're getting a shower in the one-bedroom suite. I usually don't get the same room all the time, so I don't get to see it, but I'm sure they're on it. You need them for towels or anything, they're right there.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi John,

      Thank you for sharing your feedback. We’re glad to hear you enjoy the amenities, quiet atmosphere, and service from our team. We also appreciate you bringing the shower fixture concerns to our attention. Feedback like yours helps us identify areas for improvement and maintain the quality of our accommodations. We appreciate your continued visits and look forward to welcoming you back.

      Best regards,

      Westgate Resorts

      Verified purchase
      PriceRates

      Reviewed June 3, 2026

      Everything went well with Westgate Resorts and I would highly recommend them. The food options were okay at the resort we went to though they could’ve had more food availability. But everything else was fine and we had a good time. The place was extremely clean, which was the main concern. Everybody was always cleaning and that's always a plus. But they never gave us this card at the beginning which we could scan and it would let us know what would be going on daily. I only found out after I saw that there was something going on at the pool, and I went up and asked. There was a bingo going on at the time but it was not what I wanted to do. In fact, there was nothing on the card that I would have wanted to do.

      Other than that, one of the reasons I picked the resort was because of its location. There was a lot to do around there and we went golfing. So, we drove to that stuff and it was all nearby. Aside from that, the beach area was beautiful and it was nice walking there. And getting back and forth to the beach area was good. Also, the price was reasonable. Overall, we enjoyed our stay and everyone was very accommodating.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Shawn,

      Thank you for sharing your experience. We’re glad to hear you enjoyed your stay, found the resort clean, and appreciated the convenient location and beach access. We also appreciate your feedback regarding the activity information and food options, as guest insights help us improve. It’s wonderful to know our team was accommodating and that you had a good time overall.

      Best regards,

      Westgate Resorts

      Verified purchase
      Customer ServiceTechPunctuality & SpeedMaintenanceStaff

      Reviewed June 2, 2026

      My experience with Westgate was smooth. The concierge was very polite and extremely helpful. They gave us a map and a direct orientation around the premises, letting us know how we can navigate throughout the resort. Besides that, they also assisted us by letting us know about some of the local venues and eateries that we could go to, which we might be able to enjoy. We also enjoyed the amenities. We were in the swimming pool. We participated in the karaoke night. And we did the paddle boat.

      Overall, our experience was pretty good. When I got there, there was a leak in the pipe. We called maintenance, and they quickly came over got some maintenance. It was extremely cool. Came in and knocked it out, fixed the situation in a matter of no more than 15 minutes. After that, it was perfect. Everything went well.

      Everybody on the staff was excellent. Everybody was very assistive, very friendly, and helpful. They went above and beyond. They were very welcoming. Their character was very friendly, and the system is professional. They left you with a smile on your face, no matter where you went. They were really easy to talk to and comfortable to have a conversation with. They shared a lot of information. They were very professional at all times. If I had a business, that's the type of people I would want representing my business 100%. I'd definitely recommend them.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Onelio,

      Thank you for sharing your experience. We’re delighted to hear our concierge and team provided such helpful and welcoming service throughout your stay. It’s great to know you enjoyed the amenities and that our maintenance team was able to resolve the issue quickly. We truly appreciate your kind words and recommendation and are thrilled that our staff left such a positive impression.

      Best regards,

      Westgate Resorts

      Verified purchase
      Staff

      Reviewed June 1, 2026

      We went to Silver Dollar City and stayed at Westgate. It's a great place to go and stay for a family vacation. The employees were very nice, friendly and welcoming, and the location was very clean. All the facilities were nice and there was a lot to do. They have volleyball and basketball. We ate salad at the restaurant and it was good. All in all, it was a great experience, and I would recommend it to people.

      Thanks for your vote!
      Westgate Resorts
      Response from Westgate Resorts

      Hi Danielle,

      Thank you for sharing your experience. We’re so glad to hear you had a great family vacation and enjoyed the clean facilities, friendly team, and variety of activities available at the resort. It’s wonderful to know you enjoyed your meal as well. We truly appreciate your recommendation and look forward to welcoming you back for another stay.

      Best regards,

      Westgate Resorts

      Loading more reviews...

      Westgate Resorts Company Information

      Company Name:
      Westgate Resorts
      Year Founded:
      1982
      Address:
      5767 Major Blvd
      City:
      Orlando
      State/Province:
      FL
      Postal Code:
      32819
      Country:
      United States
      Website:
      www.westgateresorts.com

      Media

      VIDEOS & IMAGES