Westgate Resorts

Westgate Resorts

 1.2/5 (764 reviews)

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Overall Rating1.2 out of 5
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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 17, 2023

For over eleven years we have owned this worthless timeshare. We have only vacationed two times We were told when they sold us the place that they would help us sell our other property-then acted like they didn’t know what we were talking about. We were told that our sales meeting was recorded and given a CD with the information on it. The CD is blank. They told us this was an investment and would be easy to sell later if we needed to. When we called them to sell it, no one would answer.

When we called customer service to tell them our salesperson had lied and we wanted the contract cancelled, we were told they don’t do that and we couldn’t get out of the contract. When we called them to tell them we could no longer travel due to health, they declined the request the very next day. We have discovered that Westgate is a complete scam. All they want is to get you to sign their contract and they will say ANYTHING to get your signature on it. Then you are stuck paying them. For nothing. We have seen that other timeshares do have programs to end the ownership, we have seen timeshares that do stand behind their product. We regret choosing Westgate instead of a reputable timeshare.

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Rated with 1 star
Verified Reviewer
Original review: May 17, 2023

My husband and I have had a terrible experience with Westgate, and I feel compelled to share my story with others who may consider purchasing one of their timeshare contracts. At 1st, they promised us the world or rather the ability to travel it. They told us about all of the amazing benefits we would receive as an owner, from the flexibility to travel to the fantastic accommodations that awaited us at every destination. It all sounded too good to be true, and unfortunately, it was. After signing the contract, we quickly realized that we had made a grave mistake. WG was incredibly slow to respond to any of my inquiries or concerns or wouldn't respond at all.

We could never actually use our timeshare because the booking process was so convoluted and expensive. And when we reached out to their "executive team" for help, they didn't seem to care about our concerns at all. Then we contacted the owner of Westgate David Siegel and instead of reaching back out to us directly, he had his executive team reach out, who were the same people who showed us no understanding and compassion in the first place. To add insult to injury, when we tried to get out of our contract, I was met with resistance and excuses. After multiple attempts to find a solution, WG said there was nothing they could do to help us escape the contract they sold us.

After being denied a 5th time, Claudio ** had reached out to us to make it seem as if he had options that could help us. Rather than help us solve our problems or alleviate our concerns, he gave us the "option" to pay $720 per month or watch as my credit was destroyed. I was astounded that this was the only solution Westgate had to offer us, especially since we had owned our contract since 2017 and had yet to use it even once. If I could provide any advice to those considering a WG timeshare, it would be to steer clear. Their promises of a "great deal" are nothing more than lies and deceitful marketing tactics. Even with their supposedly discounted offers, the hidden fees, interest rates, and increasing HOA costs make the contract not worth it at all. Don't be scammed like we were - find a different vacation option that gives you the flexibility and value you deserve.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: May 12, 2023

    Our family has been going to Westgate for years now (we live in Florida). We got our week at Vacation Villas nearly 6 years ago now. Spend every summer there and can't say enough about it. Love the people and the place - great food too! Really nice place.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 8, 2023

    Westgate sells you this pipe dream of owning timeshare. You are paying a monthly mortgage of around $200, Maintenance fees upwards of $1100 for only 7 days every 2 years. Think about that! They offer an option to split your 7 days into a 3day and a 4day trip in which they charge you $90 to do so. Then if you take a 3 day trip in your given year and decide to extend the other 4 days to the next year, they charge you an Additional $149 for a developer Exchange fee. So they will fee you to death for everything when they give you the impression at the time of sell that everything is included. At the end of the day, do not sign up for Timeshare, you will come out cheaper spending the money when It is actual time to go.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 3, 2023

    I went there for 4 days with my family and they offered me a special price if I was taking a 90 minutes timeshare presentation and on top of that a $100.00 Visa gift card if I had the presentation. But, everything was a liar and after an hour and a half they told me I needed to pay at least $100.00 if I wanted to leave or they will stay with me for a long time, they said they will stay for 2 or 3 more hours or they will charge me $500.00. Also, they never gave me the $Visa gift card because they said was if I purchase a package (10K-12K) but they never ever told me that since the beginning of the emails, I have with confirmations. I was with my 5-years old son and my wife I wanted to leave so I paid the $100.00 dollars but my brother, who is a lawyer told me that wasn't right. I will go further with this...

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    Rated with 1 star
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    Verified Reviewer
    Original review: May 1, 2023

    I was scammed by Westgate Town Center in 2017 and made to believe that I was going into a real estate investment by one of their so-called Agent. Unknown to me that it was all lies. I managed to make payments until 2020 then COVID hit until I realized that I was just being ripped off. Keep in mind, I already had paid off my one bedroom at Westgate Lakes Resort but was lured into a new timeshare contract with 2 bedrooms. This is causing financial hardship, mental stress and need help getting away from these scammers. They keep calling me and stating, "We are here to help you and get out of your contact, but it will cost you $6,000 to exit and make your account current." Leave me the “**” alone, I don’t want any more timeshare. I’ve already paid for one bedroom which was paid for in full. You’re not getting another dime from me. They need to be STOPPED!!!

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 14, 2023

    We have tried working with Westgate, the Better Business Bureau and we just keep getting the runaround. We are reaching out to your company with the same complaints that we have brought to others. There has to be someone that can help us as Westgate does not care about violating rights of our noblemen and woman of the armed forces. Westgate’s contract violated my rights under the Military Lending Law. Westgate contract forces me to voluntarily waive my rights to a jury trial! According to the Consumer Financial Protection Bureau:

    My rights under the MLA include:

    ● A 36% interest cap. You can’t be charged more than a 36% Military Annual Percentage Rate (MAPR), which includes costs like the following in calculating your interest rate (with some exceptions).

    ● Finance charges

    ● Credit insurance premiums

    ● Add-on credit-related products sold in connection with the credit

    ● Fees like application fees, participation fees, or fees for debt cancellation contracts, with some exceptions.

    ● No mandatory waivers of certain legal rights. A creditor can’t require you to submit to mandatory arbitration or give up certain rights you have under State or Federal laws like the Servicemembers Civil Relief Act.

    ● No mandatory allotments. A creditor can’t require you to create a voluntary military allotment in order to get the loan.

    ● No prepayment penalty. A creditor can’t charge a penalty if you pay back part – or all – of the loan early.

    Westgate does not care they take advantage of the men and women who fought and died for this country. I am 100% disabled service veteran and financially we cannot continue with these payments. We have asked Westgate multiple times to release us, and return our money but they continue to ignore us. We are hoping the your company will assist us in giving back this purchase to Westgate and recovering some of our money from this fraudulent contract.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 23, 2023

    I was scammed by Westgate Town Center, and made to believe that I was going into a real estate investment by one of their so called agent. Unknown to me that it was all lies. I managed to make payments for over 30 months, until I realized that I was just being ripped off. I made attempt to go to Westgate Town Center in person with my wife to file the complaint, rather, they tried to lure us into signing and going into another contract to make us pay more. I have been depressed and needs help in getting away from this scammers, who tried to continue to extort me.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 6, 2023

    My fiancé and I recently went to Las Vegas on March 27, 2023. We were roped into this Westgate timeshare presentation. We had my fiancé’s two teenagers with us and they wanted to do it because we would get free tickets to the wax museum and a free lunch so we said sure. They say they can only hold you for 90 minutes we were there for 4 1/2 hours. We got a tour of the building and then they rope you into these beautiful timeshare condo rooms that I admit absolutely gorgeous condos then they rope you into telling you how much you’re gonna spend in hotels in the next 20 years and then they say, "Oh well. Wouldn’t you rather own your weeks and not pay a resort fees and just on your condo Wherever you go?" Sure. Sounds like a great idea.

    They then rope you into this extra fees in order to be outside of the US and travel internationally and on cruise ships. Keep in mind that’s an entire separate membership that to Canadians is about $200 per year, and if you don’t use that membership, it’s a waste of money. You can also only travel to certain places in the United States and as a Canadian that’s not beneficial to us but they roped us in by saying, "Well. You can go to Mexico for 200 bucks a week," but on top of that, you have to pay the fee to be part of a different Membership to get access to all these different resorts. It’s called interval international.

    They come back to us with a price and we were like no, absolutely not. They come back with us with four different offers and the last one was super, super low and affordable and they tell you, "Thank you for your service as a nurse. We’re going to waive all these fees," and blah blah blah. "We’re gonna give you a hell of a deal. You can’t say no to this. It’s the lowest price we’ve ever sold anyone. You’re Canadian. You’re a nurse. Thank you for your service." This is a great deal," so they come back and our loan was for 7000 but with a down payment of 800.

    They tell you your loan is for 6300 but in the real paperwork your loan is actually 6800 because again of extra fees then they tell you, "Well you won’t pay resort fees wherever you go," but as a Canadian the exchange rate is so awful. The HOA fees, in turn turn out to be almost C$2000 a year and then, on top of that we’re paying flights and then on top of that you pay your $2-400 to go international or whatever which in turn turns out to be 500 to $600 Canadian so now you’re paying $2600 a year for what for a week of a vacation then they tell you, "Oh my God. You have to take this deal. It's the lowest deal we’ve ever seen," and make sure you read all the reviews because we aren’t the only ones who got this so-called lower deal then they suck you into all these free trips and these two day three night vacations for $99. Well what the heck are you gonna do in Hawaii for two nights?

    Then they invite you back for a free stay at Westgate Las Vegas for some orientation but again your whole entire time is taken up by some orientation and not actually doing stuff so we got roped in. We took the deal then we really sat down and reviewed everything because they told us that if we didn’t purchase, then we could never ever come back to Westgate for timeshares, so we didn’t have time to research. We just were in the moment and purchased we got home to Canada and really started Researching.

    Read the fine print people. It says you only have five business days to revoke your contract, but on a separate piece of paper it says 10 days to revoke your contract so when I went to text Ashton from Las Vegas westgate She read my message and never answered back on questions I had so thankfully we were only on day 2 of the contract when we got home to Canada and we did a bunch of conversions of how much we were actually going to pay in Canadian dollar and it’s a scam, people. It’s a scam.

    We were lucky enough to get the cancellation paperwork which comes with your package. It says timeshare cancellation on it and I had to pay $76 for it to be expressed to Florida. If anyone approaches you on the street run as fast as you can no matter what free activities they offer you. They will hold you for 4 to 5 hours and the free meal that they offer was pasta and hotdogs. They say, "Oh it’s a big Buffet. You can come enjoy free food." It was literally pasta and hot dogs, you can get way cheaper deals on Priceline or even through a travel agency. We unfortunately got suckered into the scam and we were very fortunate enough to read the fine print of how many days we had to revoke our contract. If they say your contract is 7000 over 10 years but the interest is 17.99 and then they put it on your credit card now you’re paying double interest on your loan and on your credit card. Don’t do it people. Run!!!

    24 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 6, 2023

    So we take the family to Westgate Resorts in Orlando FL. The kids loved it. My husband and I did too until we attended the "90 minute" presentation. First of all..we were lied to. We had plans and we told this lady a billion times that we cannot afford it due to finances. Did she care? NO! She kept bringing others to pressure me into buying. They even lowered the price. All of this for a cheap stay and $100 Gift card? She was the nicest lady on earth until we said No. That 90 minutes turned into 3 1/2 hours. My kids were bored. Upset. Wondering where we were.

    The pushiness was annoying. And the sad part is I almost agreed to something I knew we couldn't afford. Their tactics are brutal. I was in tears and she could care less. I skipped breakfast just to speed things up to no avail. Something told me to look at the reviews and sure enough I dodged a HUGE bullet!! I hate them. I will never come back. They ruined our family Sunday for nothing!

    12 people found this review helpful
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    Westgate Resorts author review by Lisa Ann Schreier

    Westgate Resorts is a timeshare company that was founded by David Siegel in 1982. The company offers customers more than 13,500 timeshare villas and access to properties at 28 resorts.

    • Numerous outposts: Westgate Resorts' properties are located conveniently throughout the U.S., so they are easy to reach for customers no matter where they live. They also offer a diverse range of landscapes and amenities.

    • Resorts with amenities: The company offers timeshare owners a huge selection of amenities at their resorts, including soda shops, pool bars, spas, putting greens and more, so traveling to their timeshare property feels like a real vacation.

    • Charitable company: Westgate is also a community-focused company, and the company donates more than 2 million dollars each year through the Westgate Resorts Foundation.

    • Convenient online account management: Owners of Westgate properties can access their account online, and they have convenient options to pay fees, change membership options, and more.

    • VIP owner events: The company regularly throws VIP events for owners, including parties, shows, and more.

    by Lisa Ann Schreier Timeshare Advisor

    Lisa Ann Schreier has been involved in the timeshare community since 1998. She is the author of, ‘Surviving A Timeshare Presentation...Confessions From The Sales Table’ and ‘Timeshare Vacations For Dummies.’ In addition to her blog, The Timeshare Crusader she is also the lead timeshare advocate at Elliott.org.

    Westgate Resorts Company Information

    Company Name:
    Westgate Resorts
    Year Founded:
    5767 Major Blvd
    Postal Code:
    United States