Westgate Resorts

When we called customer service to tell them our salesperson had lied and we wanted the contract cancelled, we were told they don’t do that and we couldn’t get out of the contract. When we called them to tell them we could no longer travel due to health, they declined the request the very next day. We have discovered that Westgate is a complete scam. All they want is to get you to sign their contract and they will say ANYTHING to get your signature on it. Then you are stuck paying them. For nothing. We have seen that other timeshares do have programs to end the ownership, we have seen timeshares that do stand behind their product. We regret choosing Westgate instead of a reputable timeshare.

We could never actually use our timeshare because the booking process was so convoluted and expensive. And when we reached out to their "executive team" for help, they didn't seem to care about our concerns at all. Then we contacted the owner of Westgate David Siegel and instead of reaching back out to us directly, he had his executive team reach out, who were the same people who showed us no understanding and compassion in the first place. To add insult to injury, when we tried to get out of our contract, I was met with resistance and excuses. After multiple attempts to find a solution, WG said there was nothing they could do to help us escape the contract they sold us.

After being denied a 5th time, Claudio ** had reached out to us to make it seem as if he had options that could help us. Rather than help us solve our problems or alleviate our concerns, he gave us the "option" to pay $720 per month or watch as my credit was destroyed. I was astounded that this was the only solution Westgate had to offer us, especially since we had owned our contract since 2017 and had yet to use it even once. If I could provide any advice to those considering a WG timeshare, it would be to steer clear. Their promises of a "great deal" are nothing more than lies and deceitful marketing tactics. Even with their supposedly discounted offers, the hidden fees, interest rates, and increasing HOA costs make the contract not worth it at all. Don't be scammed like we were - find a different vacation option that gives you the flexibility and value you deserve.

My rights under the MLA include:

● A 36% interest cap. You can’t be charged more than a 36% Military Annual Percentage Rate (MAPR), which includes costs like the following in calculating your interest rate (with some exceptions).

● Finance charges

● Credit insurance premiums

● Add-on credit-related products sold in connection with the credit

● Fees like application fees, participation fees, or fees for debt cancellation contracts, with some exceptions.

● No mandatory waivers of certain legal rights. A creditor can’t require you to submit to mandatory arbitration or give up certain rights you have under State or Federal laws like the Servicemembers Civil Relief Act.

● No mandatory allotments. A creditor can’t require you to create a voluntary military allotment in order to get the loan.

● No prepayment penalty. A creditor can’t charge a penalty if you pay back part – or all – of the loan early.

Westgate does not care they take advantage of the men and women who fought and died for this country. I am 100% disabled service veteran and financially we cannot continue with these payments. We have asked Westgate multiple times to release us, and return our money but they continue to ignore us. We are hoping the your company will assist us in giving back this purchase to Westgate and recovering some of our money from this fraudulent contract.

They then rope you into this extra fees in order to be outside of the US and travel internationally and on cruise ships. Keep in mind that’s an entire separate membership that to Canadians is about $200 per year, and if you don’t use that membership, it’s a waste of money. You can also only travel to certain places in the United States and as a Canadian that’s not beneficial to us but they roped us in by saying, "Well. You can go to Mexico for 200 bucks a week," but on top of that, you have to pay the fee to be part of a different Membership to get access to all these different resorts. It’s called interval international.

They come back to us with a price and we were like no, absolutely not. They come back with us with four different offers and the last one was super, super low and affordable and they tell you, "Thank you for your service as a nurse. We’re going to waive all these fees," and blah blah blah. "We’re gonna give you a hell of a deal. You can’t say no to this. It’s the lowest price we’ve ever sold anyone. You’re Canadian. You’re a nurse. Thank you for your service." This is a great deal," so they come back and our loan was for 7000 but with a down payment of 800.

They tell you your loan is for 6300 but in the real paperwork your loan is actually 6800 because again of extra fees then they tell you, "Well you won’t pay resort fees wherever you go," but as a Canadian the exchange rate is so awful. The HOA fees, in turn turn out to be almost C$2000 a year and then, on top of that we’re paying flights and then on top of that you pay your $2-400 to go international or whatever which in turn turns out to be 500 to $600 Canadian so now you’re paying $2600 a year for what for a week of a vacation then they tell you, "Oh my God. You have to take this deal. It's the lowest deal we’ve ever seen," and make sure you read all the reviews because we aren’t the only ones who got this so-called lower deal then they suck you into all these free trips and these two day three night vacations for $99. Well what the heck are you gonna do in Hawaii for two nights?

Then they invite you back for a free stay at Westgate Las Vegas for some orientation but again your whole entire time is taken up by some orientation and not actually doing stuff so we got roped in. We took the deal then we really sat down and reviewed everything because they told us that if we didn’t purchase, then we could never ever come back to Westgate for timeshares, so we didn’t have time to research. We just were in the moment and purchased we got home to Canada and really started Researching.

Read the fine print people. It says you only have five business days to revoke your contract, but on a separate piece of paper it says 10 days to revoke your contract so when I went to text Ashton from Las Vegas westgate She read my message and never answered back on questions I had so thankfully we were only on day 2 of the contract when we got home to Canada and we did a bunch of conversions of how much we were actually going to pay in Canadian dollar and it’s a scam, people. It’s a scam.

We were lucky enough to get the cancellation paperwork which comes with your package. It says timeshare cancellation on it and I had to pay $76 for it to be expressed to Florida. If anyone approaches you on the street run as fast as you can no matter what free activities they offer you. They will hold you for 4 to 5 hours and the free meal that they offer was pasta and hotdogs. They say, "Oh it’s a big Buffet. You can come enjoy free food." It was literally pasta and hot dogs, you can get way cheaper deals on Priceline or even through a travel agency. We unfortunately got suckered into the scam and we were very fortunate enough to read the fine print of how many days we had to revoke our contract. If they say your contract is 7000 over 10 years but the interest is 17.99 and then they put it on your credit card now you’re paying double interest on your loan and on your credit card. Don’t do it people. Run!!!

The pushiness was annoying. And the sad part is I almost agreed to something I knew we couldn't afford. Their tactics are brutal. I was in tears and she could care less. I skipped breakfast just to speed things up to no avail. Something told me to look at the reviews and sure enough I dodged a HUGE bullet!! I hate them. I will never come back. They ruined our family Sunday for nothing!