Westgate Reservations Reviews

Two months went by and I called about the login and they told me that the login is sent AFTER we make our third payment! ANOTHER SHOCKER! GASP!!! So we made out third payment, received the login info another 30 (120 days total) days later, logged in and SANDALS IS NOT PART OF THE PROGRAM! WE WERE IN SHOCK!!!! The recision period was over within days of our signing the paperwork. It took over 90 days for us to get all of our log in information. Angry, we did not make a payment this month and we have no plans of making a payment ever again! We did not get what we paid for. They told us:

• That the timeshare interest purchased would appreciate and increase resale price and value over time. We found out later this was a lie!

• That the timeshare interest purchased could be freely exchanged, transferred and sold. We called an attempted to do this to no avail. Another lie.

• That the timeshare interest purchased was a financial investment. This was another lie!

• That the timeshare interest purchased would result in the purchaser receiving booking priority over non – purchasing vacationers wishing to stay at one or more of the properties owned and/or maintained by the defendant. We purchased the timeshare in July 2019 and were not allowed to use it until 2020. We called to just test it after all the lies we found out and they told us there was no availability for the dates we chose which was the week of 2/20/2020.

• That the timeshare purchase would allow for us to travel internationally to Sandals properties. Again this was the FIRST lie we discovered AFTER the recision period of course! Please note: The Recision period was just a few days and did not allow us the time to double-check if Sandals was included in the deal. We are not getting what we paid for.

Resolve: We want out. Westgate can keep the payments and monies we have paid thus far, but we want out of the contract for the fact that they were deceptive from the start. :(

When we arrived at the location, my wife went to register while I went to pick up our daughter. The "Welcome Staff" became very difficult because they said she did not have the documentation to prove our residential address. They would not wait for me to come and provide the documentation. My wife then went to look for a manager to get the situation resolved. The "Welcome Center" staff then sent information to my wife that our registration had been cancelled, and that we were no longer qualified for the promotional rate to stay in the property. My wife talked to a manager and he was good enough to say that we could stay with the promotional amount that we already paid. He was a gentleman. But the "Welcome Center" staff later told us that we need to call the Corporate Office.

We called them to make sure that we were not going to be charged more and would be willing to attend the presenation if necessary and had all the documents needed to verify the address. Corporate refused to move their position and said that we would be charged hundreds of dollars more. This is despite the fact that I said I have all the documents to prove our residential address. IT APPEARS THAT WESTGATE HAS A SCAM GOING TO GET THE MOST MONEY OUT OF THE PEOPLE THAT ATTEND, and they manipulate the situation if they realize the customer may not buy.

My issue with Westgate is their timeshare presenters. We had the liberty of having Julia **. In the beginning she seemed to be okay then she became rude, she had the nerve to get rude with my husband because he wasn’t paying her any attention. My husband is 37 not 7. We are business owners. My husband conducts the physical duties and I do all administrative duties. I’m use to reading contracts and asking a lot of questions before signing and submitting documents. Long story short Westgate should be ashamed of themselves hiring people that have NO people or customer service skills to sell timeshare properties. I don’t see the problem with telling someone to give you a chance to review things and look over documents.

When buying a home or automobile you are given time to review and discuss your purchase before finalizing the deal. This doesn’t mean you can’t afford what you are trying to buy. A sensible person would make sure a purchase that ties you in for 3 years or more makes sense today, tomorrow, and here after. Under no circumstance should you be told you have to spend $30,000 or more right now. That BS!!! And shame on them for the BS. I left there mad as hell. No one disrespects my husband or tries to belittle me because I did not purchase something at the drop of their hat. She sat there with her face tuned and rolling her eyes (unprofessional) because she did not like the fact me and my husband wanted to discuss things with our team before making a purchase.

I’m not sure if these people are trained to be ignoring, disrespectful or aggressive. They should be advised to be mindful of the person sitting in front of them, sometimes you have no clue who (Business owners etc) you are dealing with. I feel this resort care less about how things are pitched to their guest if so they cared they would hire people with real customer service and people skills. I’m going to speak with Florida Attorney General Office to see if this behavior towards guest is permitted. Julia really disrespected the wrong people we really wanted to buy with our experience we will not be returning to Westgate and we will not refer anyone. I’m highly disappointed.

When we got to the resort, we were met by the tour guide who told us it would take an hour and a half. He asked a lot of personal questions like how much we were paying for our hotel room, what would we do with the extra money if we had it. I went along and answered the questions. We went on the tour, when we got to the bedroom, the guide asked my husband to sit on the bed and then put some music on his phone and told my husband, “now imagine your wife getting out of the hot tub dripping wet and coming to this plushly bed with just the right amount of bounce....if you know what I mean”. Keep in mind, my husband and I are 60 years old!

We then went to discuss terms and to make a long, long story really short, 4 hours later we were still there. We were presented with an original purchase price of > $50,000, down payment of 13,000 (that day) and interest rate of 17%. My husband, who owns his own business, immediately said no. That’s when the nightmare really began. We were approached by his supervisor who lowered the prices, we still said no. He left and returned with lower offers, to which we said no. He left again and said he was going to get our attraction tickets. My husband stood up because his hip was hurting, and he was commanded to sit down. He refused and the tour guide told him, "If you don’t sit down, you will get us in trouble."

The resort manager came and again asked us why we didn’t want it. Another 20 minutes of saying no. When he left, the supervisor came back with more prices, which BTW, had been lowered from $50,000.00 to $6000.00. During this visit from the supervisor, I was accused of lying, I was basically called dumb because I was passing up the deal. I stood up and said I wanted to get my tickets and leave. When I turned around, there were literally two tables of resort personnel, including the manager, staring at us to the point that it was uncomfortable. I asked, "Why are they staring at us?" I was commanded to sit down. By this time my anxiety was rising and I told them that I needed my tickets and I needed to leave. They told me that the corporate person had to talk to us.

The fourth person came over and I have to say, he was no nonsense. I told him I was not giving anyone any money and he said, "Fine. We will go get your tickets and he escorted us out." Attempting to be the nice person, I spoke to my tour guide and supervisor telling them thank you and goodbye—twice and they both refused to acknowledge me. Got my tickets and left. I’m not exaggerating when I say I felt like I was being held hostage because I didn’t know how to get out of the facility, with or without my tickets. The worst experience ever. I will spend the next several days attempting to file a complaint with corporate, although I doubt it will do any good. STAY AWAY FROM WESTGATE!

This past May my husband was diagnosed with Stage 4 cancer. When Westgate called I again told them about not being able to pay back fees as we were both ill and in our 70s and could no longer afford the timeshare. I offered to sign over the timeshare back to Westgate and they could resell it. It seems they can't do that. My husband died three weeks ago. As far as I am concerned they can take me to court. My advice to everyone is never buy a timeshare from Westgate. They are heartless and don't think for a minute that they care about owners...they care about money. I am not going to listen to their threats anymore.

Save yourself the time and aggravation, you will NOT get what they tell you. It is nothing but a very high pressured presentation. They don't take no for an answer, and it definitely takes more than the one hour they promise. The food they feed you is absolutely disgusting and outside of the visa gift card the give, nothing is as it seems - NOTHING. If I can save just one family from the misery we have dealt with, then I feel good about this review. Unlike Westgate, all of the above is 100% true and accurate. I don't know how they continue to remain in business.

Upon arrival at the resort, the room wasn’t very clean, as there was a moldy smell, plus dog/cat hair in the room, so I asked for another room. They were nice enough to grant my request. The tour was the next morning at 8 am. After I arrived & waited for over an hour, a salesman approached me & I was asked about a previous tour once again. Told him I have never been on tour with Westgate or anyone else for that matter. They pretty much said I was lying, & said I would be charged full price to my credit card & refused to do the tour, which I was fine not doing it due to I wasn’t impressed at all with the room being filled with pet hair & smelly at that, but I shouldn’t be charged for a tour that I never took. I was told to call corporate.

I called & they took my information/reservation #. Said I would receive a call back in 20 mins once they review. An hour later still no callback. So I called them back, the rep stated that they tried to call me back but was told it was the wrong #, which is a lie because no one called me. The rep proceeded to inform me that the decision to charge me an additional $300 stands! I could not believe this was happening. I feel like I was scammed & they knew when they made the reservation that they were gonna hit me with additional fees the entire time. I drove over 6 hrs just to be charged/scammed for more $$. All this on top of having a dirty room!! I will never deal with Westgate Resort again & I advise anyone not to!!! Taking advantage of someone like this should be against the law!!! SCAMMERS.

The harassment started around 9 AM on our first day at the resort where the timeshare rep called our room number early in the morning. We ignored it, moved on. The next morning, we got a call again early in the morning to our hotel room. We ignored it - never answered it. We ended up unplugging the room phones to stop them from calling. Then I get a text from the rep to my personal cell phone. I check with the front desk to see if this person was actually from their company or not - and they confirmed it was but that I wouldn't need to do anything and I should be fine from then on out.

Finally push comes to shove and I get on the phone with the rep who was incredibly rude and gave me excuses about the resort, and acted like I didn't know how "timeshares worked." She told me I HAD to go to a presentation because our $600 funds were in escrow and couldn't be released unless we agreed to buy a timeshare or give it up. This was nearly the end of our stay so I asked when we could do it.

Lie 1: "Our offices are closed today, but I can meet with you tomorrow." After I got off the phone with her, I was extremely upset with how rude she was to me, so I went to the front desk and asked to speak with a manager about switching which rep I'd be doing the presentation with. Lo and behold, their office was -full- of people, and not only did I talk to a manager right away (on the day she said their offices were closed), but I got switched to another rep who did the presentation right there. Lie 2: "We don't do these packages anymore." I was told that our vacation package we bought wasn't something they did anymore. At the end of the presentation after we told them we were not interested in buying a timeshare - they offered to sell us the vacation package for another 2 year "trial" again.

Suspected Lie 3: I can't confirm the validity of this, but I was told the pricing we were given was a "mistake" and that the person in Vegas who originally wrote down our "locked in price for the time share" was likely going to be fired for writing it down "wrong" because the price of the timeshare I was offered was supposed to be around 43k, but it had been written down for 12k and they had to honor it because that's what the Vegas rep had written down. Based on the very scripted "oooo, WOW" the sales rep gave when the "manager" came out to give us that price, - coupled with the fact that if you look to buy these timeshares from other people who have bought them tend to be around the same price - I have my suspicions that this was yet another lie.

The Reality of Dishonest Business: Just google it for yourself. After being so upset with my experience with them (and again, I've been to many timeshare presentations, so I am not unfamiliar with the process), I looked into it and found so many people who have been scammed by this company, and information on lawsuits Westgate has lost due to unlawful business practices. I do not have personal experience with how horrible it is to be locked into a timeshare with them and having to deal with their maintenance fees etc because I did not buy one, but the reviews are there enough for anyone to find them if you google it - there is a reason this company has been sued multiple times.

Do not do business with this company. It angers me so much that a company of this size runs on such a business model of lies and robbery of people. I feel like they are preying off people who do not have the knowledge to know any better and it hurts me to see these people get screwed over by this crooked company.

I went to the desk explained my situation to Tracie and she said she fully understood. I left to call 8006204857. I requested a manager. NO MANAGER WAS AVAILABLE! I was told no other accommodations available BUT a manager would call back. It is currently 11:01 pm. I have received NO CALL! I have called back THREE additional times and NO MANAGER WAS EVER AVAILABLE! I called Westgate and they claimed it was nothing they could do.

I typed up my letter, and headed straight to UPS, and they should have it Thursday. I wanted to fax over a copy to WEstgate, and got pushed back in just getting a FAX NUMBER. The girl kept going on and on about I haven't even tried it yet. Saying, "It seems like it's just one trip that you have an issue with." I said, "Mam, I do have a right to cancel and I do have a right to go where I want to go." The meal plan to go to Jamaica HAS TO BE PURCHASED. When I googled, that 7 day meal plan is over $3500.00. I told that girl, "This conversation with you back and forward lets me know that I don't even want to be fooled with this company." I said, "I have already gone to UPS, let Hector know that since you do not want to provide me with a fax number." People please read your contract if you get sucked in, and get that letter to them about cancelling before you are stuck.

Any time that we would check into maybe at least getting our money worth out of it, the units are booked (but they yet find miraculously room for non-owners for these dates to sucker their poor souls into a deal like this). The longer we had it and wanted to utilize it, the more we found how how many lies we were told. We get a week every other year (even years) and these are also the years the HOA's will be due.

For one, the HOA fees are a lot higher than what we were being told, the unit we purchased was sold to us as a unit that has no blackout periods and we can utilize it "whenever we would like" (my husband is a police officer with rotating shifts, we cannot plan months or years ahead), told us we had a lot of flexibility, the unit was worth much more than what we are paying, it is an asset (more like a liability), the property value will increase, we can rent it out and make our money back, sell it to another party (can't do that as there are so many scammers out there and units are NOT even worth a fraction of what we paid), and the story goes on and on. I contacted Westgate in the past about exercising a early termination, which they do not accept. I also inquired about deed in lieu just to get out of it. We don't want our money back or sell it. We just simply do not want to own it anymore.

If we try to sell, Westgate has a crazy amount of restrictions and reserves the right to deny the transfer of owners. We cannot rent it out as the reputation of the rooms and hotels are way below what people except for the market price (and again, because it is constantly booked). But what the worse thing is that is starting to sink in with me is this; in the beginning, lifetime vacations, family time and being able to pass this on to our children in the future sounded like a gift. We are starting to realize more and more what a nightmare we created for our children should we not be able to get rid of this piece of junk we were sold. What we did not know that if we pass away, our children assume all the debt, HOA fees, and the nightmare in general that we created. What parent wants to leave something like this to their children? If I ever thought I failed my kids, this sure makes my husband and I feel as we have.

Please, I am begging you, something needs to be done about Westgate. We are not the only ones that have been scammed and many people are trying to seek help. Tennessee is trying to gather a class action lawsuit against them as the supreme court already denied Westgate's appeal of the lawsuit they have lost. Please look into this matter. This deceiving company is hurting people. This should never be a legal thing to happen in our country!

We called security, lost and found, housekeeping and the front desk maybe 3 times a day and they kept saying there was nothing turned in and logged in from that room. Finally came home yesterday and filled out a lost and found report to the Westgate folks online and within 3 hours lost and found suddenly found my items. Now I have to pay them $20.35 to ship it back to me. These people don't care.

First we were told they would sell us a timeshare for some outstanding amount which I don’t quite remember now, however by the end of the discussion they said they would sell it to us for $4500.00. Again I told them that I would not buy from Westgate due to the way we were treated. I was told that if we paid for another week which was $800.00 and if we decided to purchase the timeshare the $800.00 would be added to the purchase of the timeshare if not my money would be refunded because again they said they wanted to make up for the way we were treated.

Today I was to meet a representative from the resort at 9:30 who did not arrive until 9:50 after I had called them 3 times to tell me because I didn’t purchase the timeshare the money I paid was held in escrow and paid for this week. I explain to the representative what I was told at my previous visit. He then confirmed that, "That was the travel club and we have nothing to do with that." So my question was, "Why did I need to see you if this was through the travel club?" This is how I discovered that the two are one entity and not two separate entities.

This is truly a SCAM and now I have to get my lawyer involved to get my money back. I suggest if you do want to get a timeshare go with Diamond. I have been with Diamond for several years. Have attended a number of presentations and they do not get upset if you do not purchase or upgrade. Westgate is a scam and the room are old and outdated. I had to clean the shower before I could use it. Again do not purchase from Westgate. It is truly a SCAM. The travel club and the resort are the same company.

We proceeded to go to dinner in the interim. When we returned, we to found garbage bags with towels and toiletries on the dining room table. The bed in the bedroom had been made. We made the best of it by putting away the towels, etc. The next morning, we had an 8:00 tour scheduled. We arrived to the Welcome Center promptly at 8 am and was not called to meet with a Tour Guide for approximately 45 min. At 8:45am, I inquired as to why we had not yet been called. We were then escorted upstairs to have a light breakfast and meet with someone. The Tour Guide arrived to our table ready to share all the wonderful offerings of the resort to realize that she had been given the wrong customer information. It took about 15-20 min for her to track down our information.

In the meantime, we received several calls from the resort during the presentation as to why we were a no show. By that time, we had spent almost 90 minutes with no tour. We had planned our day and was very displeased at the lack of consideration for our time. The Managers on Duty at the Front Desk and at the Welcome Center were both shocked at the service we had received. We shared pictures of the experience with both managers. We left the escort at 10:35 complimentary shuttle to go to Universal Studios. We did however have a great time at Universal Studios on Saturday. On Sunday, we decided to enjoy the amenities at the resort before departing. We woke up early to go fishing. We checked in, got our reels only to be informed that the ONLY person with keys was not available. The gatekeeper arrived 30 minutes late and offered the waiting customers no apology. This was one of the worst experiences ever.

Finally after getting upset at us for declining, he told the salesman, “Just get them out of here brother.” To make matters worse, when we tried to inform someone of his attitude towards us, they just kept trying to sell. Very poor business etiquette. Is this the type of people you want to spend vacations with? Are you interested in purchasing something for an amount that would buy a house and use it when they let you? If you answered no, then Westgate is not for you.

Well, all that was a LIE! We were tricked into purchasing the Travelers Program. We have been calling Westgate to redeem our purchase, and it seems that we are NOT allowed to book on their busier seasons. Even though we were assured that it would not be a problem, after some back and forth with the rep she then stated that if we really want to book on their busier months we would have to pay extra. DO NOT BOTHER WITH THIS COMPANY, they are liars and their customer service is the absolute worse!!

A manager had to come over and ask if all was ok. At one point I actually felt threatened and finally another person came over and sent him on his way. She too tried to give me another free vacation (with price of 458.00). I was like... "Um that's not free. We just want to leave." 3 freaking hours later from our initial signing in we were able to leave. Never Never will I go to a WestGate property again. They should be ashamed. I am thinking of contacting a lawyer as it ruined the rest of my vacation and gave me a migraine as my blood pressure shot up.

We contacted Hotwire and they said fine. Unfortunately, Westgate, refused to refund or even add the payment to our account as we are extending our stay to another seven day but instead they sold the room to another customer within the same hour. Then came the almight time share. At first, we told the salesperson, "we are not interested in your timeshare," instead, we persisted and held us for more than three hours. When she got to know we are not buying, she became so rude and left us there without saying a word. It was a nine hour flight and our first day in the room was horrible. The entire rooms were dirty, bed bugs and tiny insect was seen hiding all around the corners.

The microwave hasn't been cleaned in years. Under the bed was like a home to dust and canyon of trapped debris. My wife spotted a used condom right there under the bed. We called the room service but they said it was late and there is nothing they can do about that. I and my kids started cleaning the entire rooms. Three days into our stay, we will call for the rooms to be cleaned. We will have to call several times before room service will supply us with towels. For complete two weeks stay in what is supposed to be a 4 or 5 star hotel, they could not even change our bedsheet and duvets. The rugs in rooms were quite dingy and dusty and hasn't been washed in years. I will never advise anyone to go this hotel. A COMPLETE WASTE OF MONEY AND TIME.

She has disqualified me as they said I called the corporate office corporate offers was dealing directly with her and now they're saying they asked me to take any timeshare tour the problem is is that they know that I'm not going to buy it so they've blocked me and they're not wasting their time to take me on a timeshare to her so I can get the rates in my room and very upset about this. This place is a total rip-off in the people I'm not accommodating at all.

For the next 45 minutes, he answered our questions, took our responses, and was kind when we said we were not going to spend $**** on this because it was a not a wise choice with our financials. He asked could he bring a supervisor to show us other options, we said yes. This man, of course, different in temperament, showed us several options and we purchased the package that we felt comfortable including a lifetime membership to the rewards program at a very discounted rate. Being able to communicate clearly our fears and desires coupled with the presenter's mild and kind approach has made us feel very positive about this. We are already booked for more travel in the next six months and using these benefits, we have turned our normal ANNUAL vacation into three! And we're saving money still. (Yes, we are able to go away for three weeks instead of one this year and still save money.)

This isn't for everyone. But if the math works and you like to take your family on nice resort trips instead of pull out sofas and sleeping bags, then this is something you should consider. I have already shared this with my friends and family and am happy to update this review if and when we ever have any frustrations.

One thing I will say though is that I did witness some "cold" and "pushy" presenters during our overview. Had that been my personal experience, I would have requested to speak to someone else by saying, "I'm sorry, but I believe we are not a good match. Can you please find me another salesperson." People who are also taking advantage of highly discounted options in lieu of presentations need to understand that the point for the company is to sell packages and benefits, which in turn is to make money. So, if you are not interested in being sold, then please don't take the free or discounted options. And learn a clear phrase, "Thank you so much for showing this great opportunity to us, but we have decided that we are not interested. Can we finish this up in the next 15 minutes please?" Happy vacationing!

We were shuttled up to Westgate and waiting for our presentation along with a room full of other people. We had just ate breakfast so opted out of the food. We listened to our presenter for over an hour, mostly talk about his family and draw diagrams on a piece of paper about what a timeshare is. We were supposed to get a tour of the facility and hadn't left our table after 90 minutes. At 94 minutes and no end in sight I stopped and said, "I'm sorry I don't mean to be rude but we have plans for lunch and they said this was an hour and half." Our salesperson demeanor totally changed.

He got very rude with us and said he was not finished with the presentation, that we hadn't even seen the facility yet, that he wished we would never have came in as we weren't serious about it (We had told the men in the mall we weren't interested in a timeshare and they told us it was not high pressure, we could just say no and that they just wanted to show off their facility to get us to stay there- We wouldn't need to buy a timeshare). Our presenter told us he was legally obligated to go through all of the information with us if we wanted to get our money and other items that were promised to us. We were on precious vacation time- already 90 minutes in and the end nowhere in sight, now with a very angry, rude salesperson. We just wanted OUT.

They went and got another lady who came back and checked the time stamp on our arrival- proving we had already been there over 90 minutes. She was nice and brought us to the cashier where we got our $20 deposit back. They gave us a 3 day 2 night voucher- that you have to send in $58 and attend another timeshare to redeem it- NO THANK YOU. We will never again be attending a timeshare by Westgate or staying at any of their facilities. If you see any of these people on the strip just say NO- Save your precious vacation time!

Not only that we was qualify on our income to buy the sharetime but after what they did about not abiding to their words setting the timeframe and forcing us to take the tour when it their fault scheduling. It was bad they took $300 what they did to us but I look at a better picture that I could of spend more money on their sharetime to find out later that was a bigger rip off from Westgate Smoky Mountain Resort 1000 Little Smoky Rd. Gatlinburg TN. Sincerely Dallas TX family that drove 16 hour to be con by them.

The actual use of the Westgate Resort is for 1 week (not 5), over a 2 year period (not 3), and the remaining 4 weeks are for the use of the Getaways from the Leisure Time Passport, which by all means are NOT free or even relatively cheap (please read the fine prints), it may be cheaper to book the resorts directly. We are now trying to book at least the 7 days for the Westgate Resort and they Refuse to book us. They said that the next available date for booking is February 20th 2020, however the website shows available rooms for the date that we would like to visit. Westgate on the whole is SCAM. Please do not believe their lies.

So we get this welcome letter in the mail with some info and a phone number in case we have any questions. Of course we have questions, like "how do I book this free vacation" and "why are we still being charged for a full week when we log onto the Westgate booking site?" Many questions, especially after reading other people's terrible reviews. Well, I called (800) 811-8760 several times this morning. It rings about 5 times then disconnects. I went onto the website and chose the "chat" option. I quickly got a response but after I told them we were ready to book one of these free vacations, nothing! I've been sitting at my computer for an hour now and the chat box is still open, but the rep has seemed to of disappeared. So now I have to spend time and money on an attorney to solve this issue. To be continued...

It's been a year and I have not gone because they want more money or they want to downgrade the Initial package they told us we were going to have! I have spoken with over 6 agents and each one wants more money! No! I ask to speak with a supervisor and they are in a meeting or they will give me a callback! I haven't heard from one single person! I have to call and call and still we need more money! Please don't fall for their con as we did! Now a nine-year-old boy will be crushed! We will take him to Disney and it will be the best time he ever have!!! I hope they get shut down!!!

The next morning on February 2nd, we showed up to the hotel at 10 am for brunch and the 90 minute tour. A salesman from Russia came and got us from a small lobby. We sat at a table in a huge room that looked like the inside of a Star Wars Space ship and ate brunch with this salesman. He asked us about our family and showed us pictures of his two kids and wife. I guess he was trying to show us he was a family man. He started talking about a timeshare and we immediately became confused and told him we were just here for a tour of the hotel. He’s like “Oh shoot I think you’re with the wrong salesman. Let me go talk to my manager.” He comes back and says “I don’t usually do this but I can get you a different salesman if you want or I can just do it.” We said he was fine and that we didn’t need someone else if he was okay with it.

Mind you he came and got us from the lobby not the other way around. Anyways, he continues talking about timeshares and how great they are. We’re still confused and waiting for him to just give us a tour of the hotel. He promises us that we can travel all over the world for under $1,000 and that it would be $209 per week to go anywhere. We let him tell us the whole thing and obviously it sounds too good to be true. He said our cost would be $1,031 in HOA fees and $27 in taxes every year.

Finally, he takes us on the “tour” which includes the casino, betting room and then finally these condos in the 16th floor. The condos are nice but I ask him “I know you said that this costs $1031+$27 a year but how much is it really?” And I quote he said “It’s expensive.” I’m not even sure how many weeks you get per year to use this or exchange but it was between 8 to 10 weeks.

So we go back downstairs and he moves us to a table closer to his manager. He pulls out a sheet to show us a cost and it’s more than expensive, it’s unrealistic for most people. I don’t remember the exact numbers because I was mostly in shock but the condo was over $108,000, down payment was over $18,000, the monthly payment was over $2,000 and the APR was 18.99%. I immediately grabbed my wife’s leg and squeezed it so I wouldn’t fall out of the chair. So we told him no immediately and he looked all disappointed and confused that we couldn’t afford that and we told him that it’s more than our mortgage. He then goes to get his manager. Both him and his manager sit down and the manager starts going over the same thing and starts asking which one we want to do.

We then tell him we can’t afford it and don’t want to do it. The manager says okay and starts talking about making the condo a 5 night stay instead of 7 and that would cut our monthly cost down to just under $1,000. We told him no again. So then the manager says okay let me go your tickets you were promised. So he comes back again with some information on a condo in Florida and this payment would be $231. So we tell them no again and he tries one more time with one that would cost just over $100.

At this point I’m so mad and I have no idea anymore what they’re trying to sell us but I’m done. We tell them no for the last time and I look at Simon and chew him out. From what I can remember I said “We were lied to. We were told this was a brunch and a 90 minute tour of the hotel. Now we’ve been here for almost 4 hours and we’ve been more then nice about this. We had plans today and it wasn’t this. I swear if he comes back one more time and tries to sell us something I’m walking out and I’m going to tell everyone how big of a scam this is.” Pretty soon the first salesman disappears and this guy comes who’s supposed to get us our tickets. He sits down and starts writing Vacation and I knew exactly what he was doing.

From the other comments I’ve read he was going to try and sell us a vacation package. I was so furious at this point that all I said was I’m done and got up and left. My blood was boiling. My wife calls me and says the guy told her that we can’t get the show tickets unless I come back. So I come back after about 5 minutes. The “ticket guy” was completely rude and I’m not even sure what he said at first. He takes us out of the big room and down a hall. He starts talking crap and saying that he’s just doing his job and he doesn’t appreciate me getting up and walking out on him. I said “It’s not you, I was just done. I told the other guys that if they try to sell us one more thing that I was going to walk” He says “Well it must be me because you didn’t get up on them. You must not like the color of my skin.”

Both my wife are shocked that he just threw the race card out there. My wife said “uh no, it has nothing to do with your race.” The guy was completely rude and unprofessional the rest of the way mumbling under his breath. We finally get where we’re going to check out and we get our ticket vouchers not even actual tickets. I’m so angry at this point that I can’t get out of that hotel fast enough.

I’m pretty sure everything was all an act from the very beginning and they were okay with us walking because then they could keep our $70 non-refundable deposit! I’m not sure if everyone else in the room heard me but I hope they did! I’ve never been so angry at complete strangers in my life! I’ve been telling all of my friends and family to not have anything to do with the Westgate Resorts and now we’ll never use the “vacation package” they gave us because I never want to set foot in their resorts again! Lesson learned!

Our concierge started off nice. On our 5th day, our concierge met us in our room to get our opinion on the room and to collect our notes on which areas of the room needed maintenance. The visit quickly turned into a sales pitch. We repeatedly told her that we were not interested in purchasing, but she persisted. After wasting 1 hour of our time in our room, she then insisted that we go with her to view a model room and to sign paperwork in front of her supervisor in the lobby. She and her supervisor wasted another hour of our time in the lobby/sales area. We finally had to get up and walk out.

When we did that, they acted like they didn’t force us to meet with them. This greatly upset us for the rest of our trip. We declined their invitation to escort us back to our room. We waited, in 20 degree weather, for the shuttle to take us instead. Very pushy/shady employees. If we can use a relative’s timeshare, then why would we purchase our own? We also have relatives that allow us to use points often for a different timeshare. Our “concierge” aka sales rep, who was so nice and helpful before we stormed out, never contacted us afterwards. Once they try their sales pitch, and you don’t buy, customer service goes out the window. We would never purchase from Westgate, especially after reading all of the reviews here.

Anyway, I listened to 3 agents try to sell me on an outdated unit at 50k, 600-250 a month. They try fake pics (I saw the album labels in their cell), guilt, passive-aggressive rudeness, begging (need to make a sale or get in trouble), being accused of being cheap, unfriendly and hostile. Amazing how fast the sugary sweet agents turn nasty when you say no or ask logical questions... Why are the properties falling apart? Why is the decor so old? Why do they contradict info in the written terms, saying fees won't apply, yeah right- it's in the contract!

Anyway, customer service at initial check-in was rude, subpar at the presentation as well, substandard rooms and passive-aggressive salespeople? But they wonder why I wouldn't buy? I'll never visit a Westgate again. It wasn't a horrible room, but if you're not in the owner's property, just pay for a hotel. So turned off by Westgate. For the property here to be so old fashioned, you would think they would at least force staff to be nice until after the presentation... Btw, landscaping is amazing!!! That effort should be put into the rooms.

We made our purchase to force us to go on vacation even though our budget has been tight over the years. It helps us spread the cost over the year. We pay our maintenance fee in January and get it out of the way, then just have to get there and pay for entertainment on the vacation. I am not sure why the resort gets such bad reviews when we have had so many good experiences with them over two decades. The reason I wrote this review tonight, was during our stay this Christmas they had an owners dinner with a high end buffet that was really good.

We has a picture taken with Santa and Mrs. Claus. We did not know where to get a copy of our picture, but was in communication all week with our personal Westgate rep through text messages. On our way home she text us one more time to ask how our week went and we asked for a copy of our picture, and just received it in the mail this evening. A high quality picture with 1st class service. Thank you Westgate and our personal concierge Heather for a great week!

I have had nothing but problems trying to book in under 30 days to avoid the 500$ peak season upgrade fee if you try to use it during normal months. Also if you want to exchange to another company you have to have your request in within your season or you get told its a no go. None of what their sales team told us was the truth. They are flat out liars. I wish I would have recorded the transaction so I could take them to court and get reimbursed for the trash they sold me. Also keep in mind once you paid off the time share you are on the hook for a $1,000 a year HOA fee. I am sure the people who purchase the $40,000 time share have great reviews but those who are on a budget trying to invest in the future this is not for you. You can have a great vacation in a hotel or Airbnb for $1,000 or less and save yourself a headache.

I asked the lady why she only gave me 3 vouchers when they promised 6 tickets. She said that’s because we lose money when people don’t go. So they’ll give you the other 3 tickets at the box office. And guess what they sure will if you pay for them. We had buy one get one free vouchers to a show that starts at $100 a person (the ultimate variety show at V theater). The Michael Jackson vouchers worked. Those were legit. The $100 dining dough is a card that you have to load $5 off coupons and can only use one at a time and the majority of the places you can use them are off the strip. Some can be used at Rio which is off the strip as well.

The Vegas discount card is legit but you can just walk down the strip and get the same or better discount handed to you. So if their gifts are questionable I’m sure their product resembles their gifts. I hope you read this before you commit to them. If you go to the presentation make sure you grab some sandwiches. According to Bert they’re made by Starbucks which is probably a person named Star Buck and not the franchise. And take the unlimited drinks offer while you’re there because your time is worth something.

BTW for those of you sitting there trying to decide after your breakfast, just close out and go downstairs to the gift area. Also! The presentation was 90 min plus... We were there for 3.5 hours. Thank you to those who took the time to give fair warning. My family and I are extremely grateful and hope you can get out of this program. I will also be posting comments with the Better Business Bureau and suggest you do too if you experienced this nightmare.

Today I asked how we could get out of the timeshare. Customer Service told me 3 ways: (1) gift it (presumably to an enemy), (2) sell it, the procedure is described at ardaroc.org (not sure I got that exactly right), or (3) return it voluntarily to Westgate - but they are not obliged to take it back (even though they will pay nothing), and if they do agree there will be costs we must pay. Please don't buy here, it's an absolute scam. (But if you already have, well, it's a nice, if ridiculously expensive, place to spend a week.) If you want to know what kind of greedy, clueless people your money is going to, watch the documentary movie "The Queen of Versailles". It's riveting.

I told him I had never been in a timeshare presentation before (actually had gotten free car rentals in the past in St. Maarten and Cancun when doing much, much less low pressure presentations) but that I knew about them. I shot down every one of his arguments. We do long 3-4 day weekends, not full weeks at a resort. When we do 1 or 2 week trips, we rent a car and hit many cities (4 in a week in Iceland and 6 in 2 weeks in Spain) so timeshares are just not a match for us. We have no kids. We don't do cruises. We have a high income (unlike the poor trash strewn throughout the room that they were probably successful in scamming) so we can afford to stay at high end places if we want or at highly unique AirBnBs.

Yet he kept on and on with scenarios and #s that did not compute and that he was just making up. For example, I stated I wanted to cruise the Galapagos in a small ship. He said they had partnerships there. But alas, it was only a single hotel on an island. I said I wanted to go on safari. He said he had those but alas only in South Africa but I want to go on safari in Botswana or Tanzania.

Clearly upset that he was not going to make a sale, he started a Latin cultural standoff that my Colombiana wife immediately recognized by stalling and stepping away to chat with his peers and making us wait and wait. It was utterly infuriating and my wife stated "That's a cultural thing that Latinos do particularly to try to show up American gringos". I escalated twice to his managers and they were completely rude and verbally abusive. After 2 hours we finally got out there and on our way and "hopped" all around Disney World on their dime. Good for us, too bad for these criminal scumbags who should be prosecuted and jailed by the Florida AG dept.

After reading my contract I found out I had 10 days from the purchase date to cancel my timeshare without obligations or penalties. I called the company and sent emails very frustrated saying that I had 10 days. Upon calling and calling because Mrs. ** would no longer answer I send back everything and another worker very kindly gave me the actual manager's number and she was then able to cancel my timeshare and give me back my payment in full.

He tried to tell me that I could be all-inclusive with Westgate. Then I asked about the fee. He took me over their travel department to prove his point, but it worked against him. I found out in addition to paying the $199.00 for trading destinations there is an additional resort fee from $49.00-$300.00 per person per day to add all-inclusive depending on the resort. Buyers Beware: Westgate current interest rate to buy 17% over a ten-year period, Yearly or Bi-yearly maintenance fees, taxes, trading dates and destinations not always available. Buyers Beware, beware. Do your homework before you go. Things are not what they appear to be. Ensure you are getting a deal and don’t let the salesman. intimidate you into buying something you don’t want. These guys are Westgate don’t care. They are just trying to make a sale. Protect yourself.

Here's where they got us; the last salesman to come over was a young guy, again very nice, low key and he asked if we were enjoying our stay and we said, "Yes, we loved the property so far." Then he asked if we would want to come back. We said, "Absolutely but we aren't buying a timeshare." He said he understood but would we be interested a 'vacation package'? He explained that this would be five weeks that we could use over the next three years at any Westgate resort in the US and that we could even use it Internationally for a small fee. He told us we could make monthly payments but that we could use the package while payments were being made.

Both my husband and I thought it sounded too good to be true so we grilled him with questions: "How could this be possible? You're sure we can use this anytime?" And on and on for a good twenty minutes. He had an answer for everything and we fell for it. He brought back our 'paperwork' on a nifty thumb drive in a slick packet from the resort with brochures and a discount booklet and sent us on our way. We were thrilled with the great deal we just got!

When we got home I got a welcome letter from Westgate and the monthly payments started being deducted from our checking account. In September we decided to use one of our weeks to come back to Florida. We had been told that we couldn't use the package at the same resort twice so we chose the Westgate Villas this time. I called to make reservations and was informed that I had to pay off the balance of the package before we could use it. That was quite a surprise since that was one of the first questions we asked and were told that we could use it while we were making payments. But we really needed to get away so we paid off the package and booked a two bedroom suite for seven days.

Things were going great! The condo was beautiful, right across from the pool, the food at Drafts and the pizza were great! We were having a great time until I get a text from Ivan ** telling me as per our contract we needed to meet so he could go over any questions we might have and transfer the funds to cover our stay. I had no idea what he meant by that but we set up a time to meet and I figured I'd ask him then. We met Ivan and he took us upstairs, showed us where the breakfast buffet was and offered to seat us outside on the 'Owners' Patio' but we declined because it was a little warm outside. We sat down and he talked about our week being paid for by transferring the money we had paid in again so I asked if he didn't mean the five weeks because that's the package we had purchased and that's when the song and dance started:

First he got pushy and rude when he tried to give us the sales pitch again and I reminded him that in his original text he promised a quick 10-15 minute meeting and no sales pitch. He asked why we didn't want to buy repeatedly and then why were we at Westgate Lakes in the first place if we didn't want a timeshare. I told him we were there because Expedia doesn't list it as a timeshare and we were quite surprised when we checked in to find out differently.

Then the up and down and back and forth to the office started: He hadn't seen a contract like that in a long time. He would have to go pull our file. Blah blah blah... He finds our file and shows us where we only signed up for 7 days and 7 nights for the total contract price. It's all digital and apparently all on that thumb drive at home. Then a 'manager' comes over and tells us the 'dirtbag', his words, that sold us this package has been fired for selling this product that doesn't exist BUT the 'idiot', again his words, also locked us in for a ridiculously low price on a condo back in March and they would have to honor it if we wanted to buy today. We were furious!

But Westgate had that covered too; not only had they tried to seat us outside in the first place, as the meeting progressed I noticed two large plainclothes security guys loitering near our table (my husband is a big tough looking guy) AND when we sat down Ivan had us go over the layout of the condo and asked if there was any damage or maintenance issue that needed to be addressed knowing that we would be so mad we would want to go back and throw things when we found out that we had been had!

They had all of the bases covered from day one. And when I asked if there would be any compensation for what this guy had done they said no they weren't authorized to do that. Any reputable company upon finding out that people were being lied to and taken would try to make it right! My theory is that they sign up people for the payment plan on the package never expecting them to pay it off and use it but in this case we did and they got caught in their lies. We are angry, embarrassed and just shocked that we were treats this way by Westgate. But the old saying always rings true: If it sounds too good to be true it probably is. I hope our story will keep people from falling for their slick sales pitch in the future! God Bless.

The following day we were a little late getting to the "welcome center" because parking in Vegas is crazy. They said they would hold the shuttle for me. Which they did. My boyfriend ended up meeting me at the resort because he couldn't find free parking. Anyway, we get to the resort and they check you in. Then you wait... and wait... of course the 90 minutes doesn't start until you sit at the table with the salesman. Finally they call you in and you sit down. They ask you to put your phone away because the cameras are watching and you have to pay attention if not the salesperson gets "fined", and the 90 minutes can't start until you eat and put your phone away. You eat this weird mix of food and then they start. Pretending they sympathize with you and they know you are gonna say no but just pretend because the cameras are watching.

Finally they take you up the "condos" and they are literally glorified hotel rooms. No joke. I've worked for different hotels for many years and what they claim is a 4bd is actually 4 hotel rooms... Wait... What? They claim each one has a kitchen but none have a stove? It's just weird. Then they tell you that property taxes are only $9/year... Again what? Finally back down to the table and they start going off on the realities of travel, the advantages of "owning" which to me you don't ever own anything, you just pretend to own yet are still technically renting. Owning the right to rent in my opinion.

Anyway, we told them no and the manager comes. All of a sudden it went down from $120; TO $7K... Again WHAT? Then he started throwing more numbers out there and I had just about had it because this 90 minutes turned into an all damn day thing. Nothing of what he was saying was making sense and I had tuned out already. When we turned down his third offer he just took the papers and walked away. Then the salesperson (who still claimed to be our "friend") brings the customer service guy who is claiming to just be processing our gifts. He then also tries to sell us a week vacation for who knows how much because he kept writing numbers down and circling them and scratching them out. (again I had tuned out long ago).

Once we said no to that, the salesperson just grabbed her stuff and left. Didn't even say goodbye, or thank you or nothing like that. I told the customer service guy that I just wanted what I was promised and to leave. He walked me around these crazy hallways to the "gifting desk". There some not so nice girl confirmed that I Was getting my $20 back and then she said I was getting LUNCH (not dinner like I was promised) and that it ended at 4pm (it was 3:30) and the $100 slot play. She gave me all of that and I left.

When I went to go get the actual card that had the $100 on it I read the receipt and it said that I cannot CASH OUT like the guy that lured me into this told me. That it all had to be played or abandoned. WAIT. WHAT? I was told I Could just cash out and keep the $100. I felt so cheated and lied to and time wasted, day wasted. I didn't even want it because I don't gamble. Sure enough I put the stupid card into machine and it says I cannot cash out promotional money. Waste... Then we tried to make reservations for lunch for the next day and fully booked. So couldn't even use that because we were leaving the next day. Overall the worst experience of my life, waste of time, waste of effort, money and an overall SCAM!!! STAY AWAY!

When it goes into foreclosure, Westgate Resorts is willing to provide you with the option of signing a Warranty Deed In Lieu Of Foreclosure (WDIL) to release you from all financial and contractual obligations. Follow the instructions, get it notarized, and send back without the requested fee. You do not need to spend any more money than you already have. They will tell you that a $900 plus processing fee is needed, but send a written letter back stating that you will not pay the fee because you do not have the money for the fee, or that you’re simply not going to pay it and to continue with the process. Shortly all of the calls will stop, you will be out of the contract, and your credit is never at risk. It’s a scam to begin with. If it was going to affect your credit, then all of the payments you made would build up your credit, but it doesn’t even show up. I hope this helps. If you need personal assistance, please email me at **.

So when we returned home we contacted the sales guy Terrance and he never returned our call-when he was our very best friend when we were purchasing. He said he can call us anytime and gave us his cell number. Guess you couldn't call him if you wanted to cancel. We were lucky enough to have the closing title lady's cell number so we called her to ask what we need to do to cancel and that's when there was a big time attitude change. She said she was out of the office but would email us on the next business day with instruction on cancelling. At the same time she kept texting us to try to conserve the business. "Was it the down, payment? I thought you said Terrence was so nice blah, blah, blah".

Well, she never emailed us on what we needed to do to cancel but we returned everything they gave us the next day-booklet, binder, tablet and signed the cancellation form. Thank goodness we came to our senses in time. I would NEVER buy from them! They're like all the other timeshare con artist. BS comes out from one mouth to the other and then when you question them they act like you're the stupid one when you're actually the smart one to catch on to their BS!

The Rep stemming all the way from Supervisor who works in department of new owners in Florida should be held accountable for their bad attitude of handling this matter. Please be warned this is a SCAM!! When they say Westgate Resorts will buy back timeshare READ fine print that is "False." You have to find someone to buy it from you. My advice DO NOT get taken like we did!

We gave up, but then both kept feeling uncomfortable, so we went back again and there was someone different there. She told us the guy lied about us qualifying at our age and that he also shouldn't have told us to BS our salary information in the paperwork. We talked to a manager on the phone who told us the sales guy took our money with him and we'd have to go to the seminar in order to get it back. The only reason we eventually got our money back was because the new saleswoman at the kiosk gave us the refund out of her own purse. That woman was great, but listen to all the bad reviews on here! Don't fall for the scam!

I called back the exact day and was told that it was booked up but for 200.00 I could extend it. Said, “Nope not gonna happen. Already did that. You took my money knowing it was all a lie and scam." Told them to upgrade to a 3 bedroom. Was told they don't have 3 bedrooms. I asked for 2 1 bedroom suites. Told no. Finally after threats from my lawyer I got just that 2 1 bedroom crappy rooms. We checked in August 5th 2018 Sunday night was very itchy, couldn't sleep. Got out of the bed, slept on the floor, called front desk for housekeeping, was told, “You get your room cleaned 1x” and it's on Thursday not Monday. WTF.

Come Thursday after waking up bitten badly BED BUGS INFESTATION was moved to a different room but treated like trash by management. I asked for a refund. Was told ok. We need to leave immediately. Said no problem until they seen we purchased a vacation package then was told no refund but will give us another stay free. No thanks. We were Left my family of 7 in nothing but our swimsuits. No shoes. Nothing. They took all of our things to be heat treated. Woke up Saturday morning in our new room to yet more BED BUGS here. The 7th, 9th, 10th and 12th floors had BED BUGS that we knew of. NEVER EVER STAY AT ANY WESTGATE RESORT. DON’T GET CAUGHT UP IN THE SCAM. They need to be closed down and civil suits filed against them.

We met with a very nice and professional young lady, who explained the different aspects of the plan and then listened to a very informative and interesting presentation. We then went to tour model rooms which were very impressive and piqued our interest. Upon returning to any area to go over details of the package, my main concern was to consult with our family financial advisor, which we do on all major purchases. Well here is where it all went south. When I conveyed to Westgate’s representative, he basically called me a liar and said, “Do you consult your advisor about everything”, I responded, “No, just the major ones.”

At that time I told him that I guess the answer is NO, because I refused to be pressured into make an rash decision. He left in a huff, came back and pointed out an honest mistake of my wife part on a questionnaire, and said “This is reason enough to withhold any gifts that was promised”! I informed him that I couldn’t care less about free tickets and dinner! That I refuse to allow him to imply that my wife was a liar and he know where to put the gift. He blew a $8000.00 plus sale because his feelings were hurt by us not bowing to his smooth, pressure sale pitch. Thanks for saving me a lot of money and from all the reviews I read, a lot of future frustration.

So I let them charged to my credit card US $950 and at first I was so happy when I got a Fedex envelope which got a QUIT CLAIM DEED INSIDE WITH INSTRUCTION SHEET. However, when I looked at it the date on it was May 2008, and my address is 10,000 Turkey road, which is Westgate, all wrong, I lived in Canada. When I took it to my lawyer for consultation and notarize, he told me he CANNOT NOTARIZED IT AS THE DATE ON TOP IS WRONG, IT HAS TO BE TODAY'S DATE, SAME DATE AT THE BOTTOM WHERE HE NOTARIZE. The instruction sheet I show him said the date above cannot be changed, only the date at the bottom where he notarize can be changed today's date.

The deed also mention something about Westgate (the second party) paid me (first party) TEN DOLLARS (10.00) to release them my timeshare...title...etc. I was not in Florida in 2008 and they never paid me $10.00. Have not a clue what they meant. I am giving my US $18,000 timeshare back to them for free, paid them another US $950 and got this quit claim deed with wrong date, wrong address, which my lawyer said no lawyer will notarized if the date of the quit claim deed above does not match the date at the bottom where he put his notarize stamp. Oh my God, I hope I am not being scam again even by Westgate Resort itself after being scam by so many places who said will help to sell my timeshare and so forth.

I am so frustrated, I am going to call them on Monday and asked them why the dates and address and everything is all wrong, and hope they just put it wrong by mistake, which my hope of that is slim, as the instruction sheet that comes with it seems to know the date that they put above is wrong but not allow to change it, so how the heck can the Quit Claim can be notarized. This experience is the worst experience I have with this timeshare, I just cannot imagine how they can live with that.

I bought the travel partner packaging, not the timeshare because I did not have down payment and I don't have enough credit for a loan. I was told after she brought my ID back that I wasn't going to qualify for a timeshare but I could still be a travel partner. So I paid the start up fee. I was handed a bunch of materials, a tablet and a black credit card to use while I was at the resort. Got the tickets after sitting there for 4 hours. When I got home and started to go through the material half of the material was in Spanish. I called customer service to be told I need to pay another $100 for the English material. After I refused to pay they had locked me out of my account. After two weeks of not being able to access the site or understanding anything. I finally got ahold of customer service. I was unable to sell anything.

Westgate still as of July 21, 2018 has never unlocked my account. After talking to over 20+ people. I've been threaten. Told I don't have a account through Westgate. Told that I'm not welcome on any of their properties and still get harassing emails that I'm behind on my timeshare payment. I've been hung up on more times by this company than any other. However, when I called them I don't have an account and never did. So in the end I'm $100 out for the start up fee and the $800 they stole from my account. I had to cancel my credit cards and change my bank Info. They are Thieves and should be ashamed for taking from hardworking people.

Our rooms were not connected and we were on the button of the resort with no view, older unit, and it did not match our room accommodations that we thought we booked. Older rooms are much smaller and not nice at all compared to the newer units. After playing the game and booking 11 months out, still not being able to get your unit, is surprising. When asking to speak to supervision’s, or managers this was a waste of time. Not even one person was apologizing, just told us you have a room that sleeps what you bought. We had a fire 2 years ago. Why haven’t the units been rebuilt sooner? They have continued to charge us for our yearly maintenance and taxes for a unit that’s not built.

Because we travel a lot, we decided to attend the meeting to see what they had to offer and boy were we in for the worst experience of our lives. I was an RCI member about 20 years ago and I guess things have not changed but I still gave Westgate Resorts the benefit of the doubt because again we visit Orlando around twice a year with our children so perhaps this could work this time. I was greeted by someone who directed me to the new owner's desk where they ask for personal questions and credit card DO NOT give them anything, then they took to me to the second floor where it was packed so we went to the third floor and the salesperson offered us breakfast which we politely declined and told her that we're not interested in the breakfast but that we wanted to see the property, amenities, payment plan and yearly dues within others.

She left us alone for about 15 minutes and came back to interrogate me and my wife, then she left and came back again to interrogate even more, left again this time for about 30 minutes and when she came back she asked how much we could afford for a unit and a numerous of other questions then left again and said she had to go get a golf cart, then after another 30 minutes of waiting she came back to let me know that she was waiting for a golf cart to be available, she left again and came back within ten minutes with a big smile to let us know, "YAAY we have a golf cart." So we get down to the lobby and to my surprise I counted 17 empty golf carts available right in front of us. Very funny but ok maybe they have a system, yes a scam system.

She gave us a tour of the facilities and after she presented numbers and told her that I had to review all documents and payment plans before making a decision, she started getting aggressive and rude telling me that she understood how my low income would make me think twice before moving forward which I guess 11k a month in combined income is low but anyway. I explained to her that this was an investment and that I was not buying a pair of shoes so I had to do my homework before signing any documents. After spending over 3 hours there, remember 90 minute presentation, we kept getting different managers trying to close me.

They were all very lame and your typical sales people, they are your friend at first and when they don't get what they want they treat you like the worst scum on earth. One of the closer told me that we were really wasting their time and that we were dreamers in trying to become owners of this resort, she even said that the jobs we currently held were fake, who says that to a potential owner, buyer, customer, client or member. So disrespectful and extremely RUDE. It is really a shame that we were treated this way, because we were really interested to see what they had to offer but we never expected to be treated this way, the tickets were an added bonus but we were not there for tickets nor the breakfast.

Maybe some people don't mind spending half their day in Orlando for discounted tickets or breakfast but no one should be treated the way my wife and I were treated. I really encourage everyone to stay away from this place and if it's discounted tickets that you are looking for DO NOT go to Westgate Resorts, you will absolutely waste your day, it's just simply not worthy.

THAT BEING SAID... We have had a few times we have used the Orlando Westgate Resorts. We live in Orlando and decided to do a stay vacation to save money. WHAT A MISTAKE... I don’t know if it’s the same management or not, but they are HORRIBLE. BOTH TIMES WE HAD NOTHING BUT PROBLEMS. The last stay was at Vacation Villas. I hope nobody buys there. They treat owners like GARBAGE. It took us 4 hrs to check in. They were getting the people who paid $99 rooms way before owners. We weren’t the only owners getting shafted.

After complaining A LOT we are finally given half of our 4 bedroom unit. After 6 HOURS we finally got our other room. They said the whole time they were waiting for it to be inspected. Come to find out it was ready the whole time. NOBODY CHECKED THE FIRST TIME. We also had went and bought groceries because they said it would be ready. That was only the start. Dirty linen, Bad restaurant experience, rude desk people etc. We will never use Orlando Westgate again. Funny how the corporate office is in Orlando and they are the worse of all the resorts.

I purchased a week vacation, paid 875.00, they put in an escrow account because I had option to buy and the money would go towards ownership! The lady who sold me got fired. Because she sold a $60,000 timeshare for $6,500 so if I bought they would have to sell for that price because it was in my contract. Nevertheless, they want me to give them back timeshare and sign the 875 over to pay for my week vacation. Gladly because I had no intentions of buying no timeshare with a them. They are liars and doesn't honor or do what they say! I even recommended my cousin and she did tour. When she said no to they was very nasty and lied about the gifts she would get! I wouldn't recommend my dog to stay there! Westgate Resorts sucks!

I however did anyway because I figured well even if the tactics were high at the end of the day I would say NO and get my gift. Oh how I wish I had listened. Here is how their scam works: 1. They walk you in with "hundreds" of others to feed you breakfast. 2. They will show you 3 options --- a 3 bedroom, 2 bedroom and a 4 bedroom. 3. They will go from 60k and talk you down to about 15k.

Here is what I wish I'd believed. 1. They don't take NO for an answer. 2. 90 mins is for people who say YES -- we were there for a total of 6 hours while they introduced us to over 3 people to convince us. 3. "Oprah" our sales representative seemed confused and belittled us when we explained we did not want to spent $60k in order to get 2 free tickets to a theme park. 4. She would then say – “I don't understand... why would you not want to OWN instead of renting. That doesn't make any sense!”

Here is what she missed. 1. The interest rate as others revealed in 17.99. 2. If you cancel, they can refund your deposit LESS the value of the free tickets they gave you so DON'T SIGN UP! 3. The deal is overall very bad -- high interest, you pay $1000 a year for HOA and Taxes for a unit that you visit for 6 nights a year and that does not include the price of "ownership". 4. They will say if it doesn't work you can sell it --- well you then have to pay real estate brokerage fees, taxes, recording fees, closing cost and will rarely get what you spent. 5. No does not mean no to them. I got there are 7:15 AM when they opened and didn't leave until after 1PM! 6. When you say no they will belittle you and get short tempered. They started ripping papers up, refuse to get you anything in writing, etc. Stay clear --- these reviews are one because you couldn't select any less.

I explained over and over again that I wasn't interested and that I was buying my first house next month and didn't have money to buy something like this and I didn't impulse buy anything. She brought multiple salespeople over to try to convince me, but I didn't sway. The price started out at almost 50k with an almost $800 monthly payment and went all the way down to 10k with an almost $200 monthly payment before they gave up. You have to pay taxes and HOA fees on top of that. Taxes and HOA fees were over $1100 each year.

When I went to get my tickets, they said that I had chosen base tickets, 1 park each day. We called the welcome center and the guy wasn't there that said to call if there was any problem. The price changed from $477 total to $625 total. I was so mad that I was starting to cry. I had wasted almost 5 hours at this place. The only person who wasn't a crook was the lady at the tickets desk. She gave me my deposit back, plus some extra cash because I wasn't able to get the tickets. I went back to the resort I was staying at and used the money to buy tickets from them. I have learned my lesson. If something sounds too good to be true, it probably is. Don't waste your time. They will not give you what you were promised!

Once we were done, I asked the receptionist if I could get a copy. They said it was against their policy. Red flag number 1. I said there were several "binding" statements which could be considered a contract and under state law I am entitled to a copy. They still refused to make me a copy. I kept the form in my hands during the entire process and told them I wanted my wife to double check it first. I got my cell phone out and took a picture of it, just in case someone altered my form later making it invalid.

We were lead into a room with about 20 other couples, each trying to listen to the salesmen. The salesman was a nice guy and told us that no meant no, and there would be no hard sales pitch. We then went into the presentation room and listen to the "stories" about how great they were. They talked down people who go on vacation and stay with friends or relatives. They talked down the local hotels and motels, making a comment about making your coffee in the bathroom. They made it sound like you were an idiot if you didn't take advantage of their deals.

I made a promise to my wife that I would not cause any problems and that we would listen to the presentation and get out of there. This guy was pushing every button I had. He made the mistake when he asked me, "Isn't this the best deal you have ever heard?" I smiled at him and looked over to my wife, who gave me the shut up stare. He repeated his question and I had enough, so I told him it was the dumbest presentation I had ever seen and would be surprised if anyone in the room was dumb enough to take you up on your offer.

He pointed to his slide show where it showed a typical hotel stay in Orlando for a week was $1,200.00. Being a member would cut that cost to $500.00. How is that dumb? I said, "Well... let's do the math. If I went to Orlando every year for 10 years as a nonmember, it would cost me $12,000 (1,200 x 10)... Right?" He said, "Right, but you will only pay $5,000 (500 x 10), saving $7,000! Don't you like staying at nice resorts and saving that much money?" I said, "Sure if it were true." I would pay $5,000 + $7,000 (sign up fee), that would be $12,000... so where is the savings? Oh yeah, let's not forget I would be paying about $300 a year annual membership fees, so we are actually still $3,000 in debt??!! The only real way to "save" is to use your club and go on several trips (4 or more) a year before you would see any real savings.

When the presentation was over, we met with our salesmen again. The original fee was supposed to be $9000 but because I was a veteran, they took $2000 off that price. We could pay 4500 down and pay the rest over 12 months at 17.99%. OMG, are you crazy? I can finance a new car for only 1.9%, why would I want to pay that high interest??? We said this is a firm "NO". He said, "OK, no pressure" and had us wait for his boss. His boss tried to point out the flaws in our thinking and we said, this is a firm "NO". He then told us to sit tight and he brought in someone from corporate. She tried to convince us to sign up too. We will be retiring in 5 years, so we thought... let's see what kind of deals we can talk them into.

I told her, "What if we try out your resorts first. We will stay 5 times, if they live up to your promises and we like them... we will pay the $7000. If we are shut out (no rooms available) or we are not given everything we were promised... the deal is off and we walk away." She could not do that. What if we sign the contract with a provision that you will NEVER raise the annual fees, and doing so would void the contract and they would refund us the $7000. She could not do that. So we said OK, then this is a firm NO. She said OK and closed our visit. I wanted something from her that said we came to the presentation and confirm that we are truly done. She would not provide us with anything. I offered to videotape her saying that we were truly done, and she refused. I finally got the receptionist to give us something saying we had completed the requirements... just in case they tried to charge us for the discounted tickets.

The entire visit was like... give me, give me, give me. They wanted our money, that was the bottom line. I would give you one piece of advice... NEVER attend these things without getting copies of everything you fill out and everything you were promised for attending. Tell any service organization you belong to post a warning for these businesses.

I love Florida and I heard of bad stories and the young man there at the resort said we always in the news and this is bad for your Resort and I think it's very shameful for someone to do such a thing like that to any human being. This is fair and I am still upset although I'll be back to Florida hopefully another run into anything like this ever again. I feel like it was still a real for a rip-off from not time going out there I spoke to the person in charge but that didn't help any. I just called the corporation about it. I am an honest person and I'm not going to put $50 thousand income knowing that my income was not at the right price when I spoke to the salesman got me there.

Then the next time I used it I used the exchange thing. Which you are forced to join and was about $150 a year and I think Westgate owns it. I had to pay a fee to change about $150 and then they charge me $10 a day to park. It was a nice one bedroom apartment on the beach, but not on the side with ocean views. Then the next time I let my sister use it in Orlando. They only let her had a 2/2 even though I paid for a 3/2 and she was using my account and I paid a transfer fee because they said there was no availability and then a guest fee so like $350 extra. I went to visit them since I was in Florida. It was okay. The pool looked like Madea was having a family reunion.

After that I stopped paying. The maintenance fee is a scam. How can it cost $1000 a week to maintain a place where the mortgage would not even be $52K a year. It's like everyone is paying to rebuy their property every year. They are making a profit on what they call maintenance and a lot of it. I won't give them a dollar and they better pray they don't ever do a deed in lieu or anything to my credit or I will start a huge class action lawsuit against them. Anyway I moved and if they call never admit you own anything. Just deny. Eventually I'm hoping the statute of limitations will take over.

This is how worthless their properties are. Even after you have paid for the entire thing they won't take it back for free because they are profiting on the maintenance and they know the timeshare is worthless. Even a car lender and a mortgage holder take back their properties if you stop paying. Imagine if you paid for the car and the house and they don't want them back, that's how worthless they know the timeshares are. Hopefully one day they will be run out of business. At least David Siegel got some Karma when his neglected daughter died of an overdose. He has a lot more Karma ahead for all the worry and misery he has caused so many people.

After the tour, Julia made us an offer for $24,000 and we told her we couldn’t afford it. Then she said they could drop the interest. We still said no. Then she said she could drop us to $9,000. We said with having a special needs child we couldn’t afford it. Then she got Ben **, her manager to come over to talk to us. Our son was screaming to the top of his lungs by then. Our other kids weren’t doing well. Ben said, “Let me go through this with you fast. I can have you guys "try" our resorts and you don’t have to buy into anything. Try it 4x at $299 for a week and it will only cost you $845. If you don't like it you don't have to buy.” My husband was against it, but I thought it was a good deal. I said okay. “So I can go to Miami?” I asked him. I explained to him that it would be nice to be able to go back home.

He showed us the card that had Westgate Resorts (not a third party resort) and said, “You can book Miami 4x times if you want, you can go to Gatlinburg Tennessee, you can come back to Orlando, FL.” Stupid me thought, “Oh my God this would be great.” As a mom to a special needs kid, I don’t get a break on vacations. It is work 24/7. The idea of our family in Miami being able to come to us and hang out, help out with our son would be great. He said, “I know you are in a hurry. Just sign here, sign here, and here so we can get you out of here.” He said, “Once you pay the first $200 you would be able to book. I place the 4 gifts in this packet (for Westgate Resorts) and you can come back to Orlando one more time so that is 5 vacations.” I signed. I paid the $75 deposit and today the $125 came out of my account.

I finally paid the first $200. I was excited. I open the packet and get ready to book a vacation and I see that they are with a myvacationweek.com. All the resorts he showed on the ad aren’t available as options. They are all third party resorts associated with WR and not actual Westgate Resorts. I thought I was wrong so I went down to Nov and still nowhere that says Miami is on there. I just realized that I got scammed. How do you have the decency to scam a person that has a screaming child with autism in their hand? A child that could barely stay for the presentation. A family of seven. We were fools to think he cared. We were fools to think Julia cared. They wouldn’t lie to us, but they did. I would love to cancel this agreement and get all of my money back. but they are saying you signed on the dotted line. If Westgate felt it was necessary to keep my money go ahead and keep the $75 and allow us to get our $125 back and cancel the rest.

Please just cancel the contract. Take back your gifts. I haven’t used them. I don’t care for using them. I cannot afford to vacation somewhere where we wouldn’t get any help with our son. It is hard enough having 5 kids. We cannot take him to Arizona or Cali from SC. Please have some heart, morals, and values, and please just cancel this. How can people go to sleep knowing that they are scamming people and hurting them for a quick sale? My son did nothing to Ben or Julia to get them to use him as a puppet in their scheme. They both kept reminding us how great this would be for him. He would have the space, he would be near family, and this doesn’t force us to buy.

After one hour of touring the room and calling downstairs, a guest opened the door and walked in our room. My husband asked them may he help them and they said that our room was their room. We called downstairs and was told that they accidentally programmed the other guest's keys with our room access. They were suppose to send someone up with new keys but no one came after 2 hours so we went down and got new keys.

We attended the tour on 05/05/2018 and our sales rep (Mohammed) looked like he was drunk or high. He had an accent but he spoke with a drag in his voice. He barely made eye contact with us. He had wandering eyes to the point we made a joke about it to him and he laughed about it. No woman could pass him without him checking her out. This man was a complete joke. He had ABSOLUTELY NO SALES EXPERIENCE. I honestly did not think he was into the sale. I had told this man several times I was not interested in purchasing. He took it personally and said that we should not be online searching for cheap resorts and then attend the tour and not buy anything.

First off, we did not search online for this deal. We were called a few times and received emails with the deal. I do not attend the tours because I attended one before and hated it in 2009. He pre-judged us and said that because of people like us, he has friends that lost their jobs because they spend a lot of money on the presentations and people like us do not buy anything. I thought I was being punked on TV. This guy was unbelievable. I explained to him that I have an annual pass to Disney and we enjoy going several times a year. He called himself adding up what it would cost us to travel in the next 10 years and compared the numbers to what he was offering us which was for 1 week, a year and the maintenance would be $1000 a year. He called that a free vacation that I am preparing for. What an **. Please tell me that you get the math. We did not receive a survey like he claimed we would in the end. Guess why?

It is suppose to be a 90 minute presentation. Yet their evil plan is a 3-4 hour interview of your personal life. They won't even give you their last name yet they know your name, address, credit card info. They are vile and these criminal creatures should be shut down to protect the public consumer! Whatever they offer as a gift it isn't worth the suffering they will inflict on you and losses. You should run far away and slam the phone down when these creatures telemarket you. And yes they will sell your name and try to sell your soul. They are absolute Vile MONSTERS!

The pools haven't been very clean. I'm too embarrassed to ever take guests or extended family. There is no market for resale. And owners who purchase from other owners get screwed because any controls in the original contract are voided on resale to a third party allowing them to increase all fees at will. I am presently contemplating the only way out which is to pay a thousand dollars or so to have Westgate take the timeshare off my hands. Can't imagine that anyone who knows anything about this operation would buy a timeshare from them.

We are paying a monthly fee for this package and for what? It's time to go to speak to an attorney and have this cancelled. I'm not paying for a package that I cannot enjoy. People if you get one of those cards in the mail or an email or even a phone call offering you a 2 night stay in some nice resort as long as you go to their 90 minute seminar don't do it. It is a scam and a joke. Very disappointed and will be glad to get it cancelled. I can use that money for more important things like a real vacation for the dates and time I want to take.

Unfortunately, we learned that as "guests" you do not get free WiFi, in fact it is like $9.99 per day. Also, the resort has a water park area, which unless you are an "owner" it is $20 per person per day. This means that me, my husband, my 2 year old and 6 year old would have spent $80 to spend an hour or 2 in their little water park, I'm NO! We did spend time in the pool that was the closest to our room and it was nice.

So, it comes to the day that we have to be at our "90 minute" presentation at 11:00 am. We arrived early, and again was sent to area after area. Once the correct person was made aware that we were there, No one came out to get us, by now it is 8 or 10 minutes into our "90 minute" presentation, right? Again, no. Eventually a man came out and greeted us, so my husband said "come on" to us. The man said to him, "you said come on, I didnt" as if he too wasn't there to get us and get this started.

Becoming impatient and agitated my husband let the man know that they were late getting it started, not us. The man went and got another lady. She came out acting as though she was concerned with our agitation. My husband explained that they were late and we had other plans at 1:00 which was 120 minutes from our 11:00 am appt. Her words let us know that they really had no intentions of us being done by 1:00. Nevertheless she led us upstairs and directed us to eat breakfast while we waited. We didn't want to wait longer and shouldn't have.

Eventually a kid named "Austin" came over. He claimed that he worked there but was not a typical commission based sales rep. He claimed he was sent to us because we had other issues and they wanted to try to make it right. He moved into his scripted sales pitch trying to explain why buying a timeshare With Westgate for $75,000 was a great idea... He broke it down step by step, but obviously we declined. So then his script changes to the fact the manager was his uncle and because we had issues previously he was going to talk with his uncle and see if he could find something much cheaper "just for us". He left and came back with this supposed uncle manager... Who miraculously had a timeshare that we could purchase a "deed" to for $6000 as opposed to $75,000. They also said that it was an every other year own, which only meant we didn't have to pay the $1000 maintained fees and taxes but every other year.

The ridiculously scripted presentation told us that there was absolutely no reason not to do the every other year option. I never made any sense out of it, but we did toss the idea around because through their BS ways they were able to get the down payment to $300 and then we didn't have to make a $1000 fee payment until at least 2019, maybe even 2020. As a family we travel A LOT and spend a lot on lodging throughout the year. But this would start a 124$ payment. Austin was over pleased that we were considering it. He was like a kid in a candy store and he bounced off to draw up the paperwork.

Come to find out the "deed" was being drawn up for a room at their other location in Orlando that was not like a resort. It was more like a hotel. Stop! Austin kept saying, "But you can stay anywhere so why does it matter??" Well it matters because this is a step in purchasing. He said "that is how we were able to find a cheaper one for you in your price range". Then why is it cheaper Austin!?! That is when we said NO for what we thought was a final time.

Lo and behold they sent yet another rep over to try to talk us into starting payments on our next vacation with them for like $2,500. Wth! It was neverending. She wouldn't hardly take no for an answer either. Her scripted crap also didn't consider with theirs, which was humorous. They need to spend a little more time getting it in line because whatever poor saps make the decision to fall for it will want to see consistency. The bottom line here is that, if it was a great thing to "own" one of these resorts, they wouldn't have to beg.

When everything was a definite no 3 hours later :(, Austin's whole demeanor changed. It changed so fast and completely the other direction to the point where he went from happy and saying they would hold the deal for us and give my husband his cell phone number to an adult like temper tantrum in which he no longer wanted to do anything for us. All of a sudden he wasn't going to be around the next day and had to ask someone when they got off that day. It was some seriously interesting circus acts. They do a good job of making you feel super pressured and make it sound like an opportunity you shouldn't pass up, but do the math people! And like I said, if it was an winning situation for the consumer they wouldn't be begging hundreds of families a day for 3-4 hours at a time. Use it for discounts, but please don't fall for it.

I told him there was a ton of things online and they went to say how every department has their own inventory of space; in other words, "If you are a timeshare holder or purchased a package in advance you already know how shady of a company we are so we have 90% of inventory open for new clients that we can scam and waste time with and then only 10% open for you" (I don't know if the % is right but you get the point). So then I asked what dates they had open for May, June or July and they told me they are book for all those months and that I should have booked a year in advance. Are you kidding me? So then when I tried to talk to a manager about it they said it was a long process and that if I wanted to spend another $600 a book a luxury suite and wouldn't have to deal with the hassle and I could get any night I wanted for those 3 months.

Needless to say that was the same price I was looking at online for the room they were describing to me. I don't even want to stay at any of these places anymore. I rather just eat the money and go somewhere else. I am just going to consider it loss and never step foot in one of these places again. I will sleep in my car before I ever give this place a penny of my money again. RUN FAR FAR AWAY!!!

Westgate is a business and its product is deducing the mind of stupid, yes that's correct people like myself to sell their soul to the company stove and burn till you die paying for something you use very seldom or not at all. I made my hole and every year I get a raise to be buried deeper in debt in it. All I want is a way to legal sell or get rid of this disease and be rid of this money pit, but as I said there no one out there to help us poor suckers, but a lot of BS'ers want to rip us off. Good luck friends. The complaint won't go down and the suckers will keep on going to Westgate to regret it later.

As the saying goes "too little knowledge makes it too late to back out!" I open and honestly am speaking the truth, so I feel the pain of many of you (bad repairs). The people who work for Westgate are ok, but the owners are out to get and keep your money and they do a good job and iron clad you so you're stuck for life. We need help and better regulations and laws so no more people get burnt.

Then all owners receive an email on Oct. 20, 2017 about New Benefits or changes, due to owners input and complaints, one of which stated... Quote "Reduced Lock Off Fee. Lock Off units are ideal for turning one vacation into two getaways by using one portion of the unit for one stay and the other portion for future use. FOR EXAMPLE: If you own a two bedroom Lock Off, you may use one bedroom for one portion of your vacation and the remaining studio for another vacation at the lowered cost of $80. Benefit does not apply to Resale Owners."

So in November after I paid my tax and maintenance fees, I called and confirmed with one of the rep. and he told me as long as I exchange my lock off for the same year, for my own home resort, it is $80. I phoned several after that to check different date, I was told the same until today, the rep said I have to pay $159 and kept on arguing with me, so I told her that is what the email said, so she went and checked with her supervisor and came back and said "Yes it is $80," with no apology for her mistake whatsoever.

Then I called back and asked to speak to their manager because I am afraid if I actually do the exchange, their system might charge me wrong, However, this so called supervisor is even more ignorant, now they change again, the supervisor said because my week is a fixed week, I have to pay $159, $80 is only for those who owns floating week. I said "No way, why are the fixed week owners have to pay more, as the email never specified that $80 applies to only owners with floating weeks." It only said "Change does not apply to resale owners".

WHAT A BUNCH OF IGNORANT, RUDE AND INCOMPETENT REP. AND SO-CALLED SUPERVISOR! I asked to speak to the Manager, and they won't let me. I went to post on their Facebook to warn owners about that, and of course get nowhere, they replied and said "The Supervisor already explain to you because you got a fix week." I wrote back and told them the only reason I have to write on their Facebook is because that supervisor is of NO HELP and that I do not agree with her. Therefore when I do have to do the exchange, I expect a catfight with them. WHAT A BUNCH OF CROOKS.

Our tour guide comes to us and says we have to leave our children in their daycare center or they cannot accommodate for the tour but would excuse us. So she writes on the excusal note party too large. I sign. We leave. Westgate then charged us $300 because "there were 12 of us and they could not verify our income." Lie, Lie! We called and we told by every stage of employee they will charge us and there is nothing we can do about it. We said that both things were a lie and they said they "Oh well the paper says." **. Oh and of course we didn't get our $50. Not that it matters because the restaurant was closed almost the ENTIRE time!

It was becoming obvious that there had been some deception so I told the guy (who hadn't wanted to log in to his Interval International account because we might accidentally book a trip) that I needed him to log in and show us that we could book London for $200 a week. He was still reluctant but I told him that we didn't need to handle his device, and that he could just show us. He tried to show me somewhere in the US. I did take the device and searched London in March (low season) and there was nothing under $200 a night. I looked for Paris and again nothing under $200 a night. That is a huge difference from $200 for 7 nights! We told them that is not what we were told and that the deal was off. They kept trying to sell us. Then there was some runaround getting our discounted tickets. We were there for over 6 hours! They will lie to you about what you get to get the sale.

And if I hadn't made him show me the prices in London with his login it would have been 6 weeks before they gave me my ID to check myself, long after they got $1200 from us as a down payment and we would have had to fight to get it back. They are very dishonest and also become insulting. Do not trust anything they initially tell you that you will be getting, everything changes before the final paperwork is done and they are hoping that you are too tired from your 4-6 hours sales pitch that you will just accept much less than what they had originally promised.

The price they quote is basically more than doubled if you finance with them. If you can pay cash, then do that, but offer it at the end. Also get a printed copy of contact to read and sign. Read it well. Not electronic. If they say they can't print it, walk away. It's a big red flag. Also the offers start really high (60k) and come down to like 8k. Amazing. Lastly remember their HOA is for life. The ones they offered us were very high. They started at over $800/yr. They came down to just over $400. To me that's high on a time share where you get 7 nights a year. Timeshares are not a wise investment, but have some benefits. Shop around. Don't cave to pressure. Lots of timeshares people want to get out of out there too. Look at those.

All along they knew that my father was retired and qualifies for the $60,000 disclaimer they have in the back of the gift certificate. They said in the beginning that they do qualify and proceeded in taking my mother's credit card number. And then after one hour, they indicated they don't qualify because he is retired which is not shown in the back of the certificate. We feel that they were not treated fairly and this is a false advertisement. I still have a copy of the certificate and nowhere it says that if you are retire then you don't qualify.

If you have any questions just contact me by messenger and hopefully I can save you from getting taken from this scam they have going on. If you want to actually stay in a resort you are actually going to have to dump more money into this scam to get a resort stay. BAD INVESTMENT. STAY AWAY. How Westgate gets by with this is they have a hotel that they put you up in and since it is owned by Westgate they call the hotel a resort.

After going home and researching this resort we decided there were too many negative reviews (many of them about bed bugs and the 90 minute pitch that turned into 3 hours). I called the WG number on the contract we signed (there is no cancellation policy or refund policy on the contract) and I was advised that they do not refund money, but she would send a refund request in. I was also told to call back today and speak with a supervisor. I immediately disputed the amount with American Express. Call WG today to speak with a supervisor (of course they never put me through to one), but was told they would know within a week if my money will be refunded (I'm not holding my breath). They cannot enforce something that is not on the contract! They messed with the wrong person!!!

If they don't want to give you the free stuff to listen to their HIGH pressure sales pitch then don't offer it. I wouldn't go back to that place if they gave it to me for free and paid the maintenance fee themselves. Very unprofessional bunch of **. Five hours really... what a crock. Yes we could have walked out after the 90 minutes and the price went from 12750 to 6500. When I realized it was all a crock and the whole thing was full of lies and holes we knew it was time to leave.

I've only used it 3 times in the past 7 years and one those times I gifted the week to a family member. Speaking of which, the Westgate CSR tried to suggest that I try selling to family! Really? No! And they're of no real help in guiding you in how to dispose of it. I researched the sale of it and found out that most of the timeshare brokers won't touch it because Westgate can refuse the sales. Please help!

My wife and I went into this contract in good faith and we don't want this to affect our credit. We feel we were deceived and lied to about the content of this vacation package. We would like this dissolved immediately. I hope others read this and they are deterred from any product at Westgate Resorts. Thank for taking time to read this.

Well, that was a lie. Three hours later, she called her manager when she noticed we were not going to purchase. He came with a very aggressive attitude making us feel somewhat uncomfortable. At the end they both left angry, and didn't even shake our hands out of courtesy. Oh, it doesn't end there. We walk down the stairs to collect our 120USD and guess what? Since the day before, they had stop giving cash and were now giving a debit master card. Another clerk comes to support the lady taking care of us and she says, "Oh yeah, we've always given out cards instead of cash..." So I wonder who was lying? One clerk says, "Since yesterday we only give out gift cards," the other says it's always like that. Or maybe, they were just pissed that we didn't purchase and ordered to give us a card. Anyway, thanks for the $100 Westgate.

We ended up covering ourselves with towels that were in the closets because they were a lot cleaner than the sheets. At the meeting they trying to convince us to buy timeshare, we show them the pictures and explained our horrible night, their answer was "Once you are an owner you will be treated better." The most ridiculous thing I have ever heard because if you are trying to sell a product you should do it right the first time and more people will buy. Do not waste your time. They are dirty and don't care if you are a guest.

At the counter, they mentioned that the tickets were at discounted price of $40. We paid and was asked to fill in a yellow sheet with our name, occupation and income -- now this made the two of us nervous. In the evening, my husband read the yellow sheet, and at the bottom, read something about "Timeshare". Since we were so tired, we never had the chance to google it. The next day (morning), we went downstairs for our free breakfast. We were asked to wait (the actual breakfast area was covered). An agent came in to assist us to our table. We altogether went to get breakfast (which by far, is the worst breakfast food/menu we've seen). We sat on our table, chatted and eat.

The agent was an expert in talking and deceiving people! He sounded so friendly and genuine! We were promised that it's just a 90 minute presentation. We went to have breakfast at 10 am, and finished at 6:45! After getting toured at the suites, etc, My husband said NO! They were so persistent -- they called the manager, etc. There were 3 more people on our table. Everyone was talking fast, etc. There were other staff who looked like security guards staring at us! We were so tired, and so unfortunately, my husband signed for the 1 bed/1bath! They mentioned that ITS GOOD FOR OUR KIDS, OUR FUTURE VACATIONS, etc etc.

Our 2nd day in Vegas was such a waste. My husband and I went to MGM to eat afterward. My husband told me that he needs to eat and zone out, in order to realize what just happened. On our last day, we googled more about timeshare. He found out about the RESCISSION! In Nevada, you may cancel, by written notice, the contract of sale for a timeshare purchase up until midnight of the fifth calendar day following the date you signed the contract (Nev. Rev. Stat. § 119A.410(1)). The contract of sale must include a statement of the right to cancel.

And so on our way to Bellingham Washington, we immediately located a POSTAL OFFICE. Signed the TIMESHARE NOTICE OF CANCELLATION, Wrote Westgate Florida a letter stating that we want OUT, and attached a copy of the Contract. We were told that the fastest way to send it is through FedEx (1 day for $95). The post office staff thought that we would prefer a cheaper way to expedite it, but my husband was like: "This $95 express mail is worth a lifetime of peace of mind." We are still awaiting response from Westgate Florida.

After going back and forth with a manager at the Town Center and being tossed around the Manager on site tells me "We give you what you can afford" and I tell him, "But why not explain that and show us what you are giving us". He could not answer that. Stood quiet. I also was told I can refinance with SunTrust which was also a lie everything they did and said is illegal. I will be going to a lawyer. Gave them chance after chance almost a whole year to fix and nothing.

The free breakfast was terrible the first day... worse the next visit. Well after the 90 minutes was over the salesman would not take NO! For an answer. He knew we were on our honeymoon but he still insulted my wife of only 6 days! He told her to be quiet once because he was talking only to me! Which prompted me to forcefully end it right there! As he got up he took one more stab at insulting us with comments about where we're currently staying. I spoke with a couple different manager level people and they assured me it would be handled.

When I could never get a hold of her it was already past the time I could use my week. They were willing to let me use my week of course at a fee. Then after expressing my issues, they decided to waive it but needed to charge me another fee because of the week I had. Extremely upset, I stated my case regarding the sales rep selling us this upgrade on the idea that she would be able to rent it out for us easily. Something that I found out Westgate does not condone. I scanned the packet she gave me with her diagrams and information, I sent them telephone records and text message records (which they asked me for) and I even sent them a voicemail.

All which they say does not prove that she said she can rent out my property for me. I am looking for owners who've been approached to upgrade or buy this this same tactic whether they have proof or not so that I can contact the attorney general and have them look into this further. With more of us speaking in a group, the stronger case we can build because I know I'm not the only one.

Next morning a sales manager calls me to come for a meeting to go over concerns and that they had an offer for us. THIS IS WHERE IT GOT CRAZY. I told her my issue of being shown one thing and sold another. She then says she would have to go find a broker. After 30 mins waiting in a large room with these sketchy sales people, I had to call her to see where she went. She comes back and I tell her "I am the type of person to stand up in here and tell everyone not to buy." Well she obviously thought I was bluffing. Takes us to another room to meet a broker. There were a lot of people doing their pitches. I told some people not to buy. Then Sales buddy gets into it with me. "That was really rude, you gonna pay my bills?" I respond, saying "it's rude what you guys do to people and the tricks you pull to get people to pay your bills." Escalates and he says he is going to have me arrested and says "let's go". To which I said "F" off.

He calls for "Leo" (a floor bouncer) to come over and get me out. They then clear about 20 tables around mine and get people away as about 7 security guys gather. Then this wanna-be tough guy comes over identifying himself as the floor manager and asks if I am telling people not to buy. I said I wasn't answering. He says if he finds out I was saying anything at all regarding their sales, he will have me thrown in jail and kicked off the property. I didn't give him the time of day. He was annoyed. I didn't respond and so he left but security remained until the broker came and spoke with me and said there was nothing that could be done with the deed, all the while tapping my arm and giving me his pitch. I told him not to touch me and that what they did was sell me something I didn't ask for and that I would be letting people know my opinion on their sales scam. He said it's my decision whether I want jail time.

I was like"piss off, the fact that you are even suggesting something like that is to try to instill fear and keep the person from talking." Got up and left. Oh and their access cards are not chipped, so if they get near a cell phone or magnet, it's wiped. I have a cell phone wallet case. Wiped the cards every time. Will never go to this place ever and am currently looking for an alternate timeshare. Makes you wonder what they are running there when they are so quick to have a lot of security and threats of arrest if you mention this stuff to someone. Totally crooked. Wish I read reviews first. If I could mark this as a zero star, I would.

Fortunately, I was born with the ability to be aggressive back and, after about 90 mins I simply told the sales staff, "Look, I fulfilled my obligation, I need time to think about and research this, I am leaving and if you charge my card anything for doing so I will dispute the charges with my credit card company. I have disputed things several times before and have never lost any such disputes." They signed me out without incident. Overall, sitting through the sales pitch was worth the $300 saved on park tix. Yes, they gave them to me. Just know what to expect. Still, to me and my wife, the sales pitch actually did make some sense. We do like to travel, we are fortunate in that we are successful and have some disposable income. A timeshare might actually make sense for us. After reading these reviews it won't be happening with Westgate though.

In all fairness, I have to say, the room that we had at Westlake was gorgeous. Spotless and everything worked as it should. Somehow, though, I think that might have been as "timeshare" bait and that maybe not all of their rooms are like that? I can't say for sure but, again, the room was nice for us. The amenities were top notch also (pools, mini-golf, hot tub, etc). What's fair is fair. The place was nice.

I declined to do so because by this point I was turned off and upset about the mistake that they have made. They just don't get it. When they took my card and went back to do whatever they had to do it could have been someone else other than my sister that I was paying for. I asked them for a refund but they told me no. He noted my account that I was not adding a new card and I told him that I will have my bank get my money back. They're so ignorant. They just don't get it. What they did is not legal and at this point I should be getting my money back. They are leaving me no choice but to file for fraud because this is fraud. Do not get sucked in by Westgate big mistake. Big mistake.

We were shuttled to the Westgate property, where we provided our name, line of work, and income. Again, I knew we were not going to purchase anything and I had a feeling the building was full of RATS (Of the Human-kind), so I starting taking as stuff as I could, little bottles of water, packages of coffee and tea. We had not eaten breakfast so when we were seated. They invited us to help ourselves to the food bar, my wife is only 4'10" and 115 lbs but I asked her eat as much as she could.

As we started to eat Westgate's representative came over to greet us, his name was George! I am a former active duty Marine and currently a certified public accountant. Both professions have taught me the value of listening. I listen to George contradict himself a number of times and out and out lie. For example he first told us the maintenance fees had actually gone down in the previous year, when we were touring the property he said the maintenance fees had gone down one year. The two statements are very different, for example did the fees go down one time 5 years ago or was it 10 years, maybe it never happened? Next, George told us he was from NY City, but he did not know the 5 boroughs of the City. These seem like small things, but that is the point; if he would lie about insignificant crap, then I knew he would say anything to make a sale.

After small talk, George's 5 analysis of our estimated travel costs for the next 10 years, and tour of the facility, I looked at my watch and 3 hours had pasted. That is when Good Ole George tried to convince us that we would be making a great investment and saving a lot of money if we purchased a $90,000 timeshare at 18.99% interest. Of course I said no way, however George continued to press me to buy, tell me that "He would feel better if we could get the monthly payment down", I told him that he might feel good about the lower monthly payment but I wouldn't.

Honestly because I knew I wasn't going to purchase I do not remember what the payment was. It was over $1,600. He then offered me a 1 bed rm, 1 bath unit for the low, low price of $60,000 (Same interest rate), again I said no. He then turned to my wife and asked would she purchase the unit on her own, I told him she was not doing anything of the sort, the angry for his use of that tactic was evident in my voice and he quickly move on.

George finally got it, however they were not finished. He left and returned with his supervisor (Noah). Noah made a number of offers that I quickly rejected and then he tip my true entry mean guy. He asked George, "Hey if we can get him into a unit will you personally oversee his account", George immediately said, "Yes I will personally take care of him." This exercise was blatantly rehearsed and insulted my being, I told them. I immediately brought the insult to their attention, and told them that I would take a unit if they offered it for free.

Noah turned bright red, excused himself with George. I thought we were surely out of there, but NO. They sent over a person named Michelle, who made a couple offered that I completely ignored. I informed her I was tired and ready to leave. She continued as if I had said nothing. I then stopped her in mid-sentence and said, "I am tired and you would not like me when I am tried", and I told her, "This is your last warning!" She then took us to the desk where we checked out.

We got my $40.00 back, we got our free meal and saw a show. But the 3-day 2-night stay at a Westgate property is really an invitation to purchase a certificate to listen to another sales pitch. It is not free a deposit and admin processing fee is required. It is pretty clear that additional charges will be applied upon paying the deposit (No thanks)! My advice when on vacation don't waste your time at one of these events. Just pay for your entertainment and meals.

So we arrive to meet Edgar our guide through Westgate. They had bottled water & deli sandwiches, frozen taquitos, cookies, salad. Decent for free I guess. We all sat together to eat including Edgar. He then proceeded to ask us BEFORE any tour, information, sales pitch, etc... if we are going to buy into Westgate. No. No we are not. I mentioned we are timeshare owners and how we are interested but did not come prepared with such funds nor without discussing it AKA "sleep on it". He IMMEDIATELY slammed us for not having time BLAH BLAH BLAH. He then said we're NOT receiving free gifts as promised. I then proceeded to get irritated and said, "We were told if we sit through a 90-minute presentation that we will receive our gifts that we already paid $60 towards". He then says, "If you're not going to buy you're not getting anything" and he started to belittle us for wanting to get free gifts to sit through the seminar.

The bottom line is that he wasn't going to get any commission and he made it very clear to us and that's when his attitude changed and things went BAD. He noticed my big wedding ring and jewelry I was wearing. He insisted we could write a $18,000 check or not get our gifts. We agreed to sit through the 90-minute presentation with sole intent to possibly buy JUST NOT AT THIS TIME. Possibly before we left Vegas. No way, not good enough. He argued with us in front of my 9-yr old. He then calls over his "manager". A very nice young man, very reasonable. Again eyes on my ring. Eh it's ok. It's a beautiful ring. They see dollar signs $$$. The manager knew we were interested just NOT today. I explained Edgar's rudeness about our gifts and how he was denying them just because we said no, not today. Possibly before we leave Vegas but not right now without discussing our banking.

The nice manager said, "So what's the problem? Give them the tour and their gifts, no problem." Edgar was irritated and did the tour mocking us the entire time. I then got upset and voiced my concern at how rude he was and his ** salesmanship skills to people who own timeshares is not professional. We were potentially buyers after all JUST NOT TODAY. Again he says WE ARE NOT GETTING OUR GIFTS & are undeserving since we are not buying. I got pissed. Another manager Millie came over, nice woman. She gives us nice follow up deal. Very nice. $1174 down, $148 a month for 1 bedroom at Westgate. 1 week every other year. Off years we get "getaways". OK not great but not bad. She walks away and Edgar again says no gifts unless you buy. ** is what he was. The workers & managers could sense my irritation.

Then another main manager comes over. Darlene. Great Asian/Hawaiian lady. Funny as heck. She gives us same deal explaining how we can make money by renting out, etc... OK SOLD. She apparently caught wind of Edgar's rudeness and apologized and took him out of our situation completely. She then pitches her sale to us and my husband gives her $300 cash because she handed us a paper saying we got approved for $500 to put towards down payment. Ok great. WHAT SHE FAILED TO TELL US WAS IT WAS A CREDIT CARD. Not one mention of that until we got to closing lady for paperwork. I asked if property was at this location assuming of course it was. Oh no, it's near The Palms Hotel/Casino. What?? Second thoughts brewing in mind now. Eh let's do it.

We get to another area to sign and this woman tries to sell us a $99 "membership" to make money she tells us. Huh??? Immediately my husband looked pale. What the hell? He pulls me aside and says he has a bad feeling about this. "Let's back out." Ok fine no issue. His gut is usually on point. We decide to back out especially since a surgery for him is coming up with a hefty down payment, etc... It's just not the right time FOR US. We politely back out & ask for our $300 cash back. We just gave it physically 20 minutes prior. The manager, director & everyone else had to be called. Director walks in and I ask for our tickets. He freaking smirked & rolled his eyes and walked out. It took 3 people. We were then refused a shuttle back until I raised my voice. My 9 yr old still with us after 6 hrs.

We finally get our tickets to a cancelled show so we had to go to a 945 showing that night. It was HELL trying to get the tickets we paid $60 for after we sat through an entire 6 hrs. They are a HORRIFIC company and I would never ever buy with them. Reviews on this company are so bad. Edgar needs training on how to not talk down to potential buyers. My husband is ever so grateful we backed out. STAY FAR AWAY FROM WESTGATE LAS VEGAS, NV.

The lighting in the bathroom, was nothing more than twisted bulbs of all shapes and sizes screwed into a light fixture on each side of a mirror. The area behind the sink area was missing tile and had black mold growing in the area where the tile should have been. The Flat Screen TV had multiple cords just hanging below the TV in spaghetti pattern. The bathroom was mismatch of white. Punter top, black commode and marble yellow, gold, brown tub/shower with mold in every corner. It was disgusting, to say the least! To think, this was one of their premier rooms! The carpet was dirty and old as well. Our first 2 rooms were on the 14th floor and eventually we were moved to the above room on the 5th floor.

Next came finding a place to eat. We went downstairs to see what types of restaurants were in the resort. We noticed many of the shops and restaurants were closed. SIDS was about the only restaurant that had food to our liking. We got seated and started looking through the menu. The prices were outrageous! A hamburger for $18.00!!! Lots more for much higher prices. Ice Tea for $8 a glass. We ordered and made the best of it. Retired to our room.

The next day we were to meet in the timeshare presentation area. We checked in and were asked to fill out some paperwork. I asked why, since I had already done such paperwork. The clerk behind the desk, said it's a mandatory process of the presentation. We both noticed not one other guest had to do as we did. Then we proceeded to wait for our presentation person to come get us. We were also promised a full breakfast before our presentation. We waited 45 minutes before a person showed up to greet us. She never did introduce herself and just told us to follow her. We questioned why we're being taken to another area and she never told us. So off to another area we go.

We arrived at another room where she threw the paperwork to the clerk behind the desk, stating, "They're all yours". I asked the clerk why we were brought to this area, he just handled me more paperwork to complete. I asked him why, since this would be the third time I have filled out this paperwork. He just looked at me and said just fill it out someone would be with us shortly. We noticed several other couples sitting around waiting as well. Finally another greeter came over and took us into another small room. He told us to help ourselves to some coffee, juice, fruit and cold cereal. We told him we weren't hungry and this is not what we were promised. He said fine and took to another room where we were to meet our presenter. We waited another 20 minutes before someone showed up.

At this point we had had enough of the runaround. We explained our total dissatisfaction with what has taken place this far. We stated we were not going to go through with the presentation. He went and got a supervisor to speak with us. But, first I had to complete a form as to why we were dissatisfied. I filled the form out and also commented on a drug deal we had overheard in SIDS Restaurant. 2 individual were discussing kilos of ** they were expecting to be delivered to them at the resort. They were more interested in this, than in our concerns. A manager finally came in to speak with us. He read our complaint form and told us since we were not going to sit through the presentation, the gifts we were promised won't be given to us. He said we were free to leave. He also stated since we were prepaid for stay, we did not have to attend any presentation. He got up and walked out.

We went directly to the timeshare presentation check in desk. We spoke with a lady at the desk, that said she will call corporate and see what she could do. In the meantime, a man who was visiting the resort from corporate came over to speak with us about our concerns. He read the form we filled out and basically said, there is nothing that can be done to get our promised gifts. He stated we had to go through a presentation to qualify for them.

At this point, we asked him why we were not allowed to attend the main breakfast presentation. He stated, it is because we were not married. That they had a separate presentation for people like us. I informed him that this was never mentioned when we signed up to come to the resort. He basically said, "That's the way it is and nothing more could be done." The lady who was on the form then informed us, that we would receive the gifts we were promised. I told her it wasn't about the gifts, it was about the treatment we have been received thus far. I informed her we appreciated what she had done for us. I told her corporate would be hearing from us, as this matter isn't over.

The bottom line: not a place I would even consider returning to, rooms are not up to standards, people are rude, food cost is ridiculous, the place is dirty, the guest appeared to be less than desirable, drug deals being made and quite frankly this resort is less than quality & lacks an atmosphere that would want a person to stay at the resort! Total Rip Off - Not at all what one would expect! STAY AT YOUR OWN RISK, BUYER BEWARE, IT'S A GREAT CON SCHEME, THERE A WAY BETTER PLACES IN LAS VEGAS TO STAY!

So we did, what they showed us was beautiful of course but we were still not interested, so like 4 different supervisors, managers came but to try to convince us to purchase with each person offering a better deal but we were not interested in spending that high priced kind of money at the moment. Well then our salesperson got up to go get our gifts some lady comes to us and tells us very rudely that we were not getting anything for not purchasing!!! We could not believe it and to top it off we were going to be escorted out like criminals or something. Very dehumanizing!!!

PLEASE DO NOT WASTE YOUR TIME WITH THIS SCAM. We had to leave a deposit of $40 to confirm our attendance at the presentation and did not get our money back either. We will never return to this low life resort and can't wait for it to go out of business because if they continue with these sales tactics and extremely bad customer service it will happen sooner or later. Terrible!!! I will also be complaining to Priceline so that they can stop promoting this terrible place and lose their own credibility.

"The reason for this email is we purchased a vacation package at your Westgate Lakes Resort and Spa on December 28, 2016. After sitting through a presentation that was supposed to be one hour of our week vacation, lasted over 5 hours by our salesperson Bryan **, taking a full day of sunshine. Bryan never really listen to our needs or ability to travel, spite still trying to push 5 bedroom timeshare for 10 weeks of vacation travel knowing that we typically only travel 1x a year due to our work schedules. Bryan continued to push a high end timeshare, finally after four hours we cut him off and indicated that owning a timeshare sounded great but we were not in a position right now to purchase something of that value and we really wanted to take our children to the pool.

Bryan asked for a few more minutes of our time and told us that Westgate has a package that would allow us to experience all the timeshare has to offer and lock us in at current prices to buy into the timeshare after the three years were up. Bryan explained the package as 5 weeks of vacation for the total price of $1295.00 for a 2 bedroom suite. He said the only stipulation was that we must use 1 of those 5 weeks at Westgate Lakes we purchased at, the other 4 weeks could be used at other Westgate Resorts or anywhere in the world through Leisure Time Passport, so that we could get the full experience Westgate had to offer. In addition, he stated we had 3 years/36 months from the date of purchase to use these 5 weeks. We specifically asked him that this package gave us 5 weeks at the $1295 and no additional cost would be required, no maintenance fees or additional taxes.

Bryan said yes and if this interested us he would get his supervisor to go over the package in complete detail and finalize the purchase. He then went and got his supervisor Nephtaly ** and brought him over to the table we were at. Bryan told Nephtaly the details of our interest in a timeshare but not being the right time for us. Bryan went on to explained the vacation package we were interested in to Nephtaly who then took over the finalization of the sale. We once again asked Nephtaly that the price of $1295 gave us 5 weeks at no additional cost and once again he stated we would not be charged any additional money or fees over those 5 weeks over the course of 3 years.

We thought that this sounded so good we paid the extra ($200 extra I believe) to get the 2 bedroom/8 people instead of only a 1 bedroom. We even called my wife's mother while at the table with Nephtaly before finishing to ask if her mother and her father would be interested in traveling with us because it would be difficult for us to use the full 5 weeks in only 3 years. We did the math on the paper and said we were paying $259 a week (5 x $259 = $1295) and Nephtaly confirmed, that was correct and no additional charges or fees over the next 3 years.

Then when it came time to sign the contract all electronically, Nephtaly read each section off the tablet to us from the opposite side of the table and then had us sign on the tablet stating we understood each section that he verbally stated and we verbally agreed upon. Since it seemed he was reading off the tablet (the way he was seated, we could not see the screen) we had no reason to doubt that he was telling us the truth, why would we think that a reputable resort falsely / fraudulently sell something to anyone not to mention potential lifetime customers/owners. We even thought this was such a good deal with no restrictions / no blackout dates and no reason to doubt anything that we verbally agreed to. In good faith we paid for the 5 week vacation package in full, instead of paying only the $100 deposit.

After the transaction was complete we requested a paper copy and Nephtaly stated he could not print it off but gave it to us on a USB drive. Since we were on vacation, we had no way of accessing something on a USB drive. Once again, since we had several verbal conformation of the 5 week package from both Westgate employees; Mr ** and Mr **, we had no reason to doubt what was being sold to us from a reputable establishment. It was not until March 31, 2017 at 1:23PM, when I tried to make reservations for 2 vacations, that we were informed that our package only included 1 week at Westgate and the other 4 weeks can be purchased at a discount through Leisure Time. This is completely different than what Bryan and Nephtaly verbally explained/agreed upon and the multiple times they both answered me yes when I asked that the $1295 included 5 weeks at no additional cost.

When I was informed about this I asked to speak to a supervisor, this had to a mistake because 2 Westgate employees would not verbally sell and agree to a vacation package that is different from the one on the electronic copy, that would be fraudulent act. Hector was the supervisor at the time. Over the course of the 30 minute call, he tried to explain that we signed an electronic contract stating that this contract was for only 1 week. I explained that how we signed the contract with Nephtaly reading from a tablet on one side of the table and us signing a tablet from the other side. His response was that we were given the contract through a USB drive that we could have reviewed later. I explained we were on vacation and did not have access to a device that could read a USB drive.

I also asked Hector why I would need to access this after conformation from both the salesperson and supervisor directly multiple times that this package was for 5 weeks to be used over 3 years. I asked him why should I think that the salespeople from a reputable company like Westgate would be allowed to flat out lie and deceive people into buying packages that were not what they presented them to be? He had no response to that and said he would email us out 2 additional coupons for discounted stays, which would again require additional cost, this doesn't solve the issue.

Additionally, Hector brought to our attention that we only had 18 months to use the 4 weeks through Leisure Time and 27 months for the Westgate week, a much shorter time frame than the 36 months we had verbally agreed to. Based on our availability to vacation, this 18 month time period would have been enough for us to decide not to purchase the package. We typically only take 7 to 10 days of vacation a year, 4 weeks in 18 months would have been physically impossible for us. I called my wife immediately very upset and informed her of this causing her to become upset and had to come home from work to help solve the issue.

When she returned home, she called at 4:31pm and spoke with Regina for almost another 30 minutes, being put on hold waiting to speak with management. After being on the phone 30 minutes, when Regina asked Jose to speak to my wife, he informed Regina that he would not speak to her and told her to tell my wife to refer to the contract and that Hector told my husband all that he could do. Regina apologized for him not willing to speak to us. Regina was very nice. How does a supervisor refuse to speak to an upset customer/a potential lifetime customer about a vacation package that was purchased? Is that standard Westgate practice?

We called again on April 1, 2017 at 9:32am to cancel the reservation for December 23-30 2017. Confirmation Number: **. Additionally, this confirmation was sent to our friends who gave us the week time in December 2016, not to my wife. We again requested to speak to a supervisor. Trinity was the representative we spoke to before being transferred to her supervisor Tiffany. Tiffany listened to our issue and apologized for the salespeople deceiving us as well as Jose refusing to speak with us. Tiffany indicated that she did not have the power to correct this issue and that we would need to contact corporate directly through email and that they would have the ability to try to rectify this situation. She asked about the additional coupons Hector said he would send. My wife stated that we did not want additional weeks we had to pay for, that didn't solve the problem. We wanted what was verbally agreed to.

We verbally agreed to 5 weeks at the $1295 in a 2 bedroom. We were given 2 additional coupons for $399 a week in a 2 bedroom suite. If you factored this 2 bedroom rate for 3 weeks that would be a total of $1197, still $98 less than what we paid, which should provide enough validity your sales manager was falsely and fraudulently selling the package. Why would we pay in full, in good faith $1295 when we could have just used the coupons for a reduced cost to us with more flexibility time frame to use them.

I am beyond disappointed, not only that we were taken advantage of, wasted a day of our vacation, and then not having anyone willing to come up with a solution to the problem, and flat out refusal to speak with. This has now resulted in ruining our last weekend of spring break with our family being upset and on the phone trying to speak with someone to help solve the problem with no solution by the end of the weekend."

They were calling and scamming people in that room using humiliation tactics and made us very uncomfortable and refused to give us our keys back so we could leave until they were finished attempting to scam us. On the paperwork they ask you to fill out when you first get there, one of the questions is how much money did you claim on your taxes and I was dumb enough to put the truth and because of that they were extremely persistent. I told the first salesman that we were absolutely not interested in buying their timeshares. And that we just wanted to pick up our Legoland tickets and get our keys and leave and that turned into such a nightmare. Throughout the three hours we were stuck there (I felt illegally imprisoned by their rejection to give us our keys) they had many people that work there come to our table and make us sound stupid for not buying their product.

They also tried telling me I was depriving my family from the vacation they deserved if I was not willing to commit to them. But the worst was them acting like we were charity case and that we were starving our kids because if we could not afford them then we must not be financially capable of providing for our kids. And I have never felt as insulted at that moment than ever in my life. And truthfully I wish I would have punched that guy in the face and have regretted not doing it since. I am surprised the police have not taken this company down yet which shows me more lack of faith in our justice system because people are getting scammed out of thousands all in one huge room of their Resort. It was incredible the things I heard the salesman say to people and their and the government should shut them down.

And I am hoping please send undercover agents to experience this for themselves because I guarantee after they experience what they do there they will not tolerate it themselves. Most of the people that work there are convicted felons with government benefits to offer discounts on company taxes and the sales guy we were talking to leveled with me and told me that he did seven years in prison for transporting heroin into the country. The owner acts like this piece of ** pimp. And if you ain't offering him money he wants you out of his face. I'm sure if you read the post below you will find very similar stories to mine because I experienced exactly what I seen in complaints before I arrived. They are getting multiple people to pay for the same properties for the same times for the same maintenance fees.

And that's why the sales con artist that work there are making so much money because the money is all profit and goes to absolutely nothing. They put up this big Grande Resort to give the impression that they are an amazing establishment. But just because the buildings are beautiful does not mean the ownership is considerate for the consumer. Be my guest. Experience the luxury. Big ** you. You will receive from them. I would be more than interested in a class action suit against these nasty heartless inconsiderate con artist who scam people $3,000 minimum at a time.

I would never take the chance of any timeshare due to this experience. And although they are pulling the scams on thousands of people everyday I am happy to know that there is a very long trail of people just like me who are not going to keep their mouth shut. And to the man that insulted my family I hope when the government is smart enough to catch on to your scheme I hope you take a large sentence right next to your pimp owner.

On a positive note the women in the department that try to scam you all wear slutty little dresses and they flirt with everyone. So if you are a bachelor I would assume based of what they do for a living, that they would not mind stepping on their conscience a little more and offer you full physical treatment in order to sign their contract. Period. LOL. Honestly people ** that place. Although I was smart enough not to purchase from them I still got a chance to experience the impact they have on people. So seriously do not invest money that could be used on your family and loved ones on these people. It is only going to screw you over. Even if you purchase what they are offering they still charge you for the hotels when you go to stay in them. I promise you will get a better deal online. Scammer beware of professional scam artist.

My husband told him immediately that he was only interested in the show tickets and not in purchasing a timeshare. George proceeded with this presentation regardless. Our friend, pulled out his cell phone to check something and was told to put it up. I thought that was rude and weird. When our friend got up to use the restroom, my husband got up too and then George followed them to the bathroom!!! I attempted to get up later on to get a drink from the soda fountain that was close by and was told I could not get up. George had someone bring me a soda. I was getting this feeling that we were being held hostage by George until he was through with his full sales presentation. The music that was playing was so loud you could barely hear the presentation. George would ask questions periodically to make sure we were listening. It was grueling.

than George's offer. George started out HIGH.... over $3,000 deposit and $1200 monthly payment. Now comes the new guy with an offer we were not supposed to be able to refuse. A deposit of only $300 and low monthly payment of $158, I believe.

My husband was getting red faced and angrier by the minute. He told this guy "NO" he was not interested. He wanted his show tickets and money back. We were all miserable. They finally took "NO" for an answer and we were escorted out to the desk for our refund and ticket vouchers. That's when we found out that there was not a 9 pm show like we were told. We had to wait for shuttle. The shuttle driver was rude. By this time we had spent our entire afternoon on this and we didn't care about the damn show anymore.

Do not make our mistake and fall for this scam!!! If you go to Vegas and want to see a show... just pay for the show and don't try to get your tickets for free... If you do... you will regret it as we do. Thank goodness we held our ground and did NOT buy into this Westgate Resort Scam as unfortunately others have. But it cost us several hours that we will never get back!