Consumer Consulting Group

Consumer Consulting Group Reviews

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Written by Lorraine Roberte
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About Consumer Consulting Group

Consumer Consulting Group is a company that works to cancel timeshares, recover a person’s creditworthiness and refund or settle their timeshare transaction. Its services are designed for people who have been taken advantage of or lied to by timeshare companies or those in situations where companies have breached the contract. It contacts timeshare companies on behalf of the client and does all the negotiating.

Pros
  • 100% satisfaction guarantee
  • Six-month, no-interest payment plan
  • Free e-book on DIY cancellation
Cons
  • No online description of pricing
  • Website not user-friendly

What is Consumer Consulting Group?

Consumer Consulting Group specializes in helping you get rid of timeshare agreements you no longer want but can’t seem to cancel.

Its primary aim is to help timeshare owners who are victims of deceptive practices. To achieve this, it has a team of professionals working your case. These include dispute specialists, legal providers, consumer advocates and more — all working toward the goal of closing out your timeshare contract.

Consumer Consulting Group also aims to get timeshare debt collection calls to stop, remove your account from credit reports and verify your refund or settlement eligibility. The company is licensed, bonded and insured.

For those who want to try canceling their timeshare themselves, Consumer Consulting Group has written an informative e-book you can download with steps and templates to help guide you.

How does Consumer Consulting Group work?

Consumer Consulting Group offers a free consultation to see if you qualify for its program. It reviews your case and goes over its programs, agreements and quotes with you. If you sign on with the company, it starts disputing your accounts affected by the timeshare, launches mediations, files fraud reports and more.

Afterward, the company gets going with negotiations and settlements to resolve the disputes, clean up your credit reports and refund your timeshare transactions where possible.

Lastly, debt accounts associated with your timeshare are closed, reversed or deleted. Consumer Consulting Group can send cease and desist letters and resolve your timeshare liability.

How much does Consumer Consulting Group cost?

You won’t find any prices on the company’s website, so it’s hard to gauge how much Consumer Consulting Group’s services will cost you or how it compares with similar companies. Since each case is unique, prices likely vary based on your circumstances. If you’re interested in finding out what its timeshare cancellation services might cost, the best step is to set up a free consultation.

The company does offer a 100% satisfaction and money-back guarantee, though it doesn’t fully clarify the terms.

Consumer Consulting Group FAQ

Who is a good fit for Consumer Consulting Group?

Consumer Consulting Group is a good fit for people who are victims of deceptive timeshare sales tactics or whose timeshare companies have breached the contract.

How long does Consumer Consulting Group take?

Consumer Consulting Group claims its process is aggressive and it’s committed to canceling your timeshare as quickly as possible. But it does note that results can take as many as 14 months. It states that 97% of timeshare contracts are terminated in that time frame and that 30% of cases receive timeshare refunds or settlements.

Where is Consumer Consulting Group located?

Consumer Consulting Group has locations in Orlando, Florida, and Dover, Delaware.

Who owns Consumer Consulting Group?

Mark Anderson is the owner and CEO of Consumer Consulting Group.

Is Consumer Consulting Group legit?

Consumer Consulting Group is a legitimate company. Its services are best for those victimized by deceptive timeshare companies. You’ll work with timeshare relief account managers and can keep track of your case’s progress in your online client portal. As part of its timeshare cancellation services, the company offers other services like credit protection and monitoring and debt collections defense. While there aren’t any prices listed online, you can get a personalized quote if you meet an agent for a free consultation.

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Consumer Consulting Group Reviews

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    Page 1 Reviews 0 - 5

    Reviewed Oct. 21, 2024

    Our timeshare was causing us a lot of stress, and we were eager to get rid of it. That's when we sought assistance, and this firm was recommended to us. We initially thought they were idle, but we were completely mistaken. They were diligently working on our case all along. We're grateful to Consumer Consulting Group for their support.

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    Reviewed Sept. 13, 2024

    I had three timeshares that remained unpaid. I was behind on all my payments, and CCG assured me they could resolve my timeshare issues. I had been attempting to recover my money from a company I had paid four months prior, who had been unresponsive. They managed to dissolve my timeshare agreements and helped me recover my funds from the fraudulent company. Thank you all so much!

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      Customer Service

      Reviewed July 16, 2024

      The Consumer Consulting Group is unquestionably indispensable! They assisted me in getting rid of my pointless timeshare; their open communication was outstanding, and their directions were easy to follow. I would most likely still be stuck without them. While the crew did their magic, they kept me informed and reassured. The money was well spent, and I'm no longer stuck in that terrible timeshare.

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      Reviewed July 2, 2024

      My wife and I purchased a timeshare, never used it, and decided to use Consumer Consulting Group. They kept their promise, got us out of the timeshare, saving us thousands of dollars, and we are extremely happy with their work. Everything they promised was done.

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      Reviewed June 28, 2024

      I talked to a few opt-out companies, did a lot of research, and wasn't feeling great about any of them. But Consumer Consulting Group were totally legit, explained everything thoroughly, and best of all, didn't ask for any money upfront. They actually delivered on their promises. Thank you!

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      Customer ServiceSales & MarketingStaff

      Reviewed March 1, 2025

      I paid Consumer Consulting Group (based in Florida) $1,700 back around April 2022 to handle the exit process on my Sedona Pines timeshare. I was told it could take 18 months to 2 years, and I was OK with that. However, as it approached the two year mark they stopped communicating with me and I was no longer able to contact anyone to find out what was happening. I continued to contact the owner Mark Anderson on a regular basis, but he never responded. What a horrible scam, clearly was ignorant about this sort of company.

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      Customer ServiceStaff

      Reviewed Jan. 22, 2025

      I wouldn’t have selected any stars based on my experience but it was required in order to submit this review. This company is a rip off. Paid money to have our timeshare maintenance fees canceled, it’s been three years, no final outcome. Maintenance fees are adding up as we were told not pay them last year. Multiple office staff turnovers and can’t speak to anyone on the phone. Today, phone numbers and email addresses are disconnected.

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      Customer Service

      Reviewed Jan. 8, 2025

      I paid them a ton of money and listen to their excuses for 4 years. They keep telling me they're getting close to resolving my timeshare case. But I never see anything that makes me actually think they're doing something for me. And now they won't answer their phones.

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      Customer Service

      Reviewed Jan. 8, 2025

      CCG has disconnected their phone lines, but still have a website up and still are taken innocent victim’s money. This is sad & not fair. They should all be brought to justice for fraud. Please be aware.

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      Customer Service

      Reviewed Dec. 28, 2024

      This is NOT A LEGIT COMPANY! Mark ** is a scammer! The company can not be reached by phone & emails are not returned! FTC NEEDS NOTIFIED! BBB NEEDS NOTIFIED! STATE OF FL ATTORNEY GENERAL NEEDS NOTIFIED!

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      Consumer Consulting Group Company Information

      Company Name:
      Consumer Consulting Group
      Company Type:
      Private
      Year Founded:
      2018
      Address:
      4390 35th St, STE B
      City:
      Orlando
      State/Province:
      FL
      Postal Code:
      32811
      Country:
      United States
      Fax:
      407-214-7838
      Website:
      consumerconsultinggroup.com