Consumer Consulting Group Reviews

I'm a single mother and I'm always on the go and I'm not ashamed to say I can't fix a flat tire if my life depended on it. And don't know the difference between oil stick transmission fluid 🤣. The roadside comes in handy for women like me. Good customer service. I recommend for family and friends.

I paid Consumer Consulting Group (based in Florida) $1,700 back around April 2022 to handle the exit process on my Sedona Pines timeshare. I was told it could take 18 months to 2 years, and I was OK with that. However, as it approached the two year mark they stopped communicating with me and I was no longer able to contact anyone to find out what was happening. I continued to contact the owner Mark Anderson on a regular basis, but he never responded. What a horrible scam, clearly was ignorant about this sort of company.

I wouldn’t have selected any stars based on my experience but it was required in order to submit this review. This company is a rip off. Paid money to have our timeshare maintenance fees canceled, it’s been three years, no final outcome. Maintenance fees are adding up as we were told not pay them last year. Multiple office staff turnovers and can’t speak to anyone on the phone. Today, phone numbers and email addresses are disconnected.

I paid them a ton of money and listen to their excuses for 4 years. They keep telling me they're getting close to resolving my timeshare case. But I never see anything that makes me actually think they're doing something for me. And now they won't answer their phones.

CCG has disconnected their phone lines, but still have a website up and still are taken innocent victim’s money. This is sad & not fair. They should all be brought to justice for fraud. Please be aware.

This is NOT A LEGIT COMPANY! Mark ** is a scammer! The company can not be reached by phone & emails are not returned! FTC NEEDS NOTIFIED! BBB NEEDS NOTIFIED! STATE OF FL ATTORNEY GENERAL NEEDS NOTIFIED!

Mark Anderson is a scammer along with his employees. I paid almost 7K and have been trying to reach them for months after receiving a letter stating my timeshare is not going to be canceled. The contract I signed clearly states if unable to cancel the timeshare they'll refund the money. Mark Anderson fled Florida. According to his new number he may be in Texas. I have filed an FTC, BBB and Florida attorney General complaint for fraud.

I started with this company in April 2022. My contract stated they would get my contract cancelled with Branson Nantucket within three years or I would receive a 100% refund. They never got my contract cancelled and when I last was able to speak with someone from there was September 11, 2024 at which time I had received an important letter from Branson Nantucket which I had emailed to them. I was told my worker would respond and get back to me. At this point they were telling me they had escalated my case and still were saying they would get my contract cancelled with Branson Nantucket. I never heard back from anyone and in November, 2024 I tried calling them at all the numbers they had given me and none of them were working numbers, not even the number for Mark Anderson, the so called CEO who had originally signed me up for their program.

This is the worst company. BEWARE they sign you up, take your money for payments. When trying to call to check the status of them helping you with your timeshare, no one answer the phone. It's has a busy signal then you email them and no response to your email. I knew I should have went went the other company, this company is a scam and a fraud.

Scam company that promises to get you out of a timeshare. Phone numbers do not work, emails do not get replied. Mark ** is a thief that needs to returns its client their money. Many people lost their saving in the hopes to get out of the timeshare.

Scam company!! Google them. They are now permanently closed and stole many many people's money. Mark ** needs to be reported to the police. They did absolutely nothing to get me out of my timeshare but shuffle papers. I contacted my timeshare myself and am now in the process of exiting on my own. This company stole my money.

I contacted these people 9/2023. I was told they could get me out of it in as little as 8 months of my timeshare. After me constantly badgering them, they are now permanently closed, new number in Texas send you to leave a voicemail that no one ever calls you back. Contacted them on social media, now I’m blocked. I’ve paid 3,000 towards a complete scam! Run very very far away!

Our timeshare was causing us a lot of stress, and we were eager to get rid of it. That's when we sought assistance, and this firm was recommended to us. We initially thought they were idle, but we were completely mistaken. They were diligently working on our case all along. We're grateful to Consumer Consulting Group for their support.

I'm absolutely thrilled with the service I received. Initially, I had some concerns due to my limited understanding of my choices, but they've been incredibly supportive and have thoroughly explained everything.

I had three timeshares that remained unpaid. I was behind on all my payments, and CCG assured me they could resolve my timeshare issues. I had been attempting to recover my money from a company I had paid four months prior, who had been unresponsive. They managed to dissolve my timeshare agreements and helped me recover my funds from the fraudulent company. Thank you all so much!

The CCL team's dedication to our achievement and aptitude for producing favorable results set them apart. They created a special plan just for our timeshare. We were able to sell it quickly because of their innovative strategy.

The Consumer Consulting Group is unquestionably indispensable! They assisted me in getting rid of my pointless timeshare; their open communication was outstanding, and their directions were easy to follow. I would most likely still be stuck without them. While the crew did their magic, they kept me informed and reassured. The money was well spent, and I'm no longer stuck in that terrible timeshare.

My wife and I purchased a timeshare, never used it, and decided to use Consumer Consulting Group. They kept their promise, got us out of the timeshare, saving us thousands of dollars, and we are extremely happy with their work. Everything they promised was done.

I talked to a few opt-out companies, did a lot of research, and wasn't feeling great about any of them. But Consumer Consulting Group were totally legit, explained everything thoroughly, and best of all, didn't ask for any money upfront. They actually delivered on their promises. Thank you!

We did a research, read reviews, and it looked like this was going to be a positive outcome in our favor. In the end it cost us $** out of pocket and what they promised was not really delivered. On top of that we still have a timeshare that we got stuck with.

Their promises are empty, and after continuous payments, no results were delivered. Attempts to get a refund were ignored, and they resorted to hiring a law firm to intimidate. A clear-cut scam – approach with extreme caution!

Consumer Consulting Group Jessica **. I have set up many appointments and have left many voicemails with this company about the exiting of my timeshare, to which I have paid them to handle over 9 months ago, and still no word. I have received a membership release form from my timeshare that requires some of the money that I sent this invisible company. It appears that I am going to have to get my lawyers involved. The wait is over.

They auto charge after you cancel. They have a weird way to swindle more money out you when you cancel. The rep keeps talking like a robot tryna get you to stay and ignores your problem. 0 stars. Don’t put your card on file. Unhelpful is an understatement.

Consumer Consulting let me know everything that was gonna happen. My initial experience was good and the paperwork was easy. They told me they could get things done. They told me not to pay anymore, and they froze my credit. The only thing is my wife's credit is getting messed up as well. I called a little while ago to try to get that resolved, too. I thought the timeshare was just under my name, and it’s under both of our names. So right now, my credit dropped, and her credit dropped. They brought mine back up but they still haven't brought hers back up. So, her credit dropped about 200 points.

They went over with me one claim at a time and sent me email documentation of what was discussed. But I'm still waiting if they can get me out of the timeshare. All I want is my name off of it so I don't have to pay the taxes because I can't use it. I liked the way they talked to me and got back to me when I had questions. I also liked the way they helped me get things done. I'm happy with the experience so far. Talk to them and see what they can do for you.

Consumer Consulting told me that they can handle any company and they had 90 percent success rate. Whoever called me told me that if they don't resolve my issue within a certain period of time, I'll get my money back. But it's been more than that already and my issue hasn't been resolved. It's been two years now, and I'm still receiving letters for the timeshare. I don't know what's really going on. I called Consumer Consulting and they told me, "Yeah, I spoke to my manager and they'll give you a call back." But they never called me back.

Most of Consumer Consulting's reps were pretty good. The first guy I worked with seemed to know what was going on. They had to check and see what was going on. There was nothing going on. For a long time, nothing went on. Finally, towards the end, I worked with Tikki. I especially liked her. She was really good about keeping me up on things. Overall, I knew they were gonna finish the process, but I just didn't think it would take that long. Sometimes, things take longer than others because of the non-cooperative group of people you're dealing with.

The process has not been going well. We gave them money two and a half years ago and we're still getting calls from the timeshares that they were supposed to be helping us get out of. I've had some collections and I'm constantly having to contact them to fix all of that. We have not been happy. They took our money and as far as we know, they have not done anything. They do not contact us or let us know what's going on.

Once I contacted Consumer Consulting Group and they told me there was that one fee and I would get the deed back, the timeshare people would take the deed back. We still had quite a bit of a balance. Consumer Consulting Group did what they said they were going to do and did it on time and that ends the story with the timeshare. It was a huge relief. They had me send them the information on the agreement that they had assigned during that hoopla, "This is what you're gonna get." They said there was a loophole in there that they didn't disclose certain entities or facts about the upgrade and transfer. They found those loopholes and entities that they did not disclose, and then they served a summons on the mortgage company and, as a result of that, the lending company honored the deed back.

I tried to call an old company that was working with me that went defunct and somehow that number came up and I got a certain Marc's number. He was with Consumer Consulting. We talked and I felt that they would protect me and help me get through my problem. We discussed what they would do and the fee and I agreed to it. They would be contacting the company that I was having a problem with and that they would take care of things. At this point, I'm not receiving any materials or any kind of information from the company that I was having a problem with. We're on the tail end of this thing. The only negative is sometimes Mark would not return calls. Also, sometimes if there's a certain person that I want to talk to and I ask for a callback, Consumer Consulting is lacking on that end. That's something that could be improved.

My experience with Consumer Consulting Group has been okay. I'm getting rid of the timeshare and they said that it would be handled within six months and that it was going to cost this much money. But one of the things that have slowed it down is that I did not sign one of the documents. I'm not dissatisfied with anything except that I've been waiting five days for an email.

The reps from Consumer Consulting Group communicated with me. One time, I had a little problem getting in contact with them but other than that, they were very helpful. They told me it could take up to nine months to go through the whole process, but they had a good Better Business Bureau rating. They’ve done what they’re supposed to do. So far, so good.

The reps at Consumer Consulting are very good. Their communication is okay. I had to call a couple of times but otherwise, they did well. I'd like to see a little more results a lot faster but I know that it takes time. They sent the timeshare people a letter and I have not heard anything from the timeshare other than they want money.

The rep from Consumer Consulting Group was very nice, giving me the information. And when I asked him questions, he answered it. I felt very secure because nowadays, you don't know who's telling the truth and who's not. First, he told me he has to see if we qualify and that they don't take all of the cases. He explained everything. So I felt comfortable and we decided to do it. He was very helpful and took his time because I was asking so much questions. It’s nice that you can talk to someone when you go into a situation and you don't know what to do or you don't know what’s gonna happen. You know that even though you're going through a situation, there's always a way out, but you just have to know how to do it and do the process. The experience with Consumer Consulting Group was amazing, pleasant, reliable and exceptional.

The rep from Consumer Consulting made it sound like he was able to help me out with getting the timeshare off my credit and that was my main focus because it was something that wasn't mine. They made me kind of feel like they were able to take care of the issue. They're still working through it. I just feel like I can receive more phone calls so I can have better updates because I haven't been getting many phone calls. We have to call them.

I had tried two other firms, but they have done nothing for me. I tried Consumer Consulting Group and they're constantly in contact with me and, hopefully, going forward well. It's made me feel more confident that something's happening, finally.

They tried to help me get out of the timeshare. They asked what my annual fee was and told me how I could get rid of the Westgate timeshare. They gave me some formsand I filled it out and mailed it to them.

We had tried a previous company to handle our case and nothing happened. Consumer Consulting called me and told me what they can do and guaranteed that they can take care of my case and probably even get my money back. We've been paying and nothing has happened yet. I'm kind of getting tired. If it doesn't work, I'm going to request that my money be refunded and I'm just gonna take my business elsewhere.

I would recommend Consumer Consulting Group. They were all great.

My experience with Consumer Consulting has been confusing. Different people come online and from different angles. I've had attorneys and I've had other people and there are a lot of questions going on. I haven't seen any answers yet. I've been working with them for about three weeks and I'm expecting it could take a while.