United Airlines Reviews

I recently flew with United Airlines and had a very positive experience. The check-in process was smooth and easy, and everything at the airport was well organized. My flight was on time, which made the entire journey much less stressful. The staff were friendly, professional, and helpful throughout the flight. The seats were comfortable, and I had a pleasant experience from boarding to arrival. I appreciated how smoothly everything went without any major issues or delays. Overall, I was very satisfied with my experience with United Airlines. The combination of good service, comfortable seating, and an on-time flight made my trip enjoyable. I would definitely consider flying with United Airlines again and would recommend them to other travelers.

United Airlines gave me a very good travel experience from start to finish. The check-in process was quick, the staff was professional, and the flight felt well organized. I liked the comfortable seating, clean cabin, and smooth boarding process. The crew was polite and attentive, which made the journey more enjoyable. Overall, United Airlines felt dependable, convenient, and easy to travel with.

We just got home from 2 relatively long fights from Kansas City to Maui and back, We were very happy with United Airlines customer service and on time schedule we had both ways. Everyone we encountered was very professional but would like to give a special shout out to Renee who was one of the flight attendants on Flight # UA5247 Denver to Kansas City. We had just came off our very long flight Maui to Denver and were very very tired, Renee was so very kind and helpful and had such a welcoming personality. What an asset she is to United Airlines. Hopefully we will come into contact with Renee again on another trip. Thank you Renee!

Outstanding Evaluation for Ms. Dorota - Fiumicino Airport, Rome, Terminal 3, United Airlines, Flight Rome–Chicago Flight LH 7766. Ms. Dorota executed her responsibilities with exceptional operational proficiency. Confronted with a situation exacerbated by previous staff errors, she maintained complete composure and discipline, exercising professional control throughout. Her approach was businesslike, patient, and effective. She systematically resolved the issue, meticulously verifying documents, tickets, baggage, and all pertinent details while consistently upholding her composure and courtesy. Her communication was clear, concise, and easily comprehensible.

Gate agent, Daniella, at YYZ to EWR on 7/7/26 was super helpful and kind. I truly appreciate the guidance and support. She helped me coordinate with my family so they could retrieve the phone that had accidentally been left with me. Her clear communication and willingness to help made the whole process smooth and stress-free. Thank you for your excellent assistance!

Had a group of 24 flying to Costa Rica. Two major issues came while traveling with United. First, they didn’t put my two year old with either me or my wife in seating. Had to fight with the employee at the gate. Second, our contract stated each passenger had a checked bag included. When we got to the airport they charged us $50/bag. I requested a full refund but they have been sending me in circles for two months and now their customer support emails have become rude. If you have a choice DO NOT TRUST UNITED WITH YOUR TRAVEL.

This will make the 5th UNITED flight in a row, that my flight has been delayed and in turn has made me late for a scheduled meeting with a customer. So in short UNITED’S incompetence has made me look incompetent to my customers!

United really let me down...I booked a trip home for the 4th of July, from Hawaii..it was ruined, I have to use a wheelchair when traveling, on my connecting flight from Denver I fell asleep, they changed the gate of departure like always😫 No one came to get me, I missed my flight, had to spend 5 more hours along with the already long hours layover....they kept changing the gates and time of departure. I finally made it home, No luggage, this was on the 1st of July so I was patient. I didn't receive my luggage until a week later, mind you my trip was ruined. 😭😭😭I was stuck in the house without clothes or the things I brought for the trip...while everyone was celebrating, that was the 250 year celebration ruined, all those extra hours in airports for nothing... all that money for a plane ticket.

My experience with United Airlines was excellent from start to finish. The check-in process was seamless, the flight was punctual, and the crew provided friendly and professional service. The comfortable seating also made the journey enjoyable. I was very satisfied with my overall experience and would definitely consider flying with United Airlines again.

Very poor customer service. I have a travel credit and wanted to make a new reservation with it. The chat was the recommended option. Had to wait like 30 mins or so to get connected with an agent after series of clever prompts and attempts to get past the useless AI chatbot. After the first hurdle is achieved, now need to endure agents passing my case to other agents for 3-4 times until I gave up. Overall end to end wait took an hour or so without getting my case resolved. Very bad customer care.

I was flying Zurich Newark via London business class with a 10 hour lay over in London. All my luggage was not loaded on in London. I have reported it at Newark airport on arrival. After 3 attempts I too find some qualified to help me. I was told 2 pieces of luggage would arrive 5 hours later and the other two would soon come. But I have trackers in my luggage and only 1 piece of luggage is currently on the way to the US. The other three are sitting somewhere in Heathrow airport not moving. I have tried calling lost baggage but my call keeps being dropped out. I travel extensively with no trouble on other airlines. United is the only airline I have trouble with. Very poor customer care and staff are not competent to help. I will avoid ever using United again. Worst customer support ever..

Horrible customer service, horrible service. Plane was not at the gate when I tried to board, the plane left early and I was not informed of that. I did talk to a customer service representative by the name of Lila, very disrespectful, very rouse, no compassion or sympathy for the situation I was in. Spend the extra couple dollars on Delta, y’all trust me.

Do not use United Airlines. Paid extra for upgraded seats which did not exist. Flight delayed for 2 hours departing and 3 hours return flight. No one to try to get refund for upgrading seats when computer says our confirmation number does not exist

I had a great experience flying with United Airlines. The check-in was smooth, the flight was on time, and the staff were friendly and professional. The seats were comfortable, and the overall journey was stress-free. I’d definitely fly with them again.

I had a flight from Denver to New Jersey. I paid extra for a window seat. 27F. Just before we boarded, my seat changed to 25B. A middle seat. I have back problems and lean to help my back. I couldn't lean due to being in the middle. I contacted customer service and they changed my seat on my return flight to a window seat. I ALREADY PAID FOR A WINDOW SEAT ON THAT FLIGHT TOO!!! No explanations. They told me to talk to the people at the gate. We we leaving the gate already. Horrible service!!!

I booked a hotel in New York City through United Airlines and clearly requested a room with two beds because three adults would be sharing the room. To avoid any issues, I contacted the hotel well in advance to confirm my request. A few days before my trip, I called the hotel again, only to be told they had never received the two-bed request and that only one-bed rooms were available.

The worst Airline! A lot of delays will not compensate you for anything no matter what. They don't care about the customer once you buy from them. They will apologize with their mouth but there is no meaning or heart behind it. I myself will never use this airline again. I feel sorry for all the good people that work for this unethical company.

Terrible communication, no resolutions without pulling teeth. Bad service. Flight attendants have bad attitudes. Overall, I'll fly American or Southwest for company travel going forward.

Flight delayed 1:30 because plane was low on hydraulic fluid. Pathetic maintenance program.

Abysmal. Idk how the general populace hasn’t burned their HQ and airplanes to the ground.

Worst flight I’ve ever experienced.. I’m from grand Island Nebraska. The first flight with United airlines they flew us from Hawaii to New York then to Denver Colorado then back to Omaha Nebraska over our destination twice.. United is known for this. Now today we are back with united airlines again. For the second chance we’re screwed again by united airlines. Again our flight from Omaha Nebraska to Los Angeles California they delayed our flight to 9:45am from 6:00am and sat us in back of the plane when we paid for first class. Again we got screwed. Worst airline company to fly with and I’m going to keep rating 0 stars for united airlines and keep proceeding bad reviews every week. I’m so upset with united airlines. 😡😡😡👎 And no compensation for anything..

Haven't flown since 1998. Flight delayed spent 16 hours between 2 airports. They gave me a $100 credit I was unable to use. They will not send me $100 to my card to make it right. I will not be flying again within a year let alone ever again with United. This was a horrible experience. If I ever plan to fly again I will not ever fly United again. I would also not recommend United to anyone at this point either.

I'm sorry you had such a rough experience. Here's a detailed review that gives credit where it's due while clearly documenting what happened. I travel extensively for work, averaging 100–200 flights each year, and I can honestly say this was one of the worst customer service experiences I've had with an airline.

United extorted $150 from me for taking my pet in the cabin as United was my connection flight from Canada after Air Canada had me pay $50 for my pet.. Total for per In a cabin $200! Then they put me in a seat that had no room for the pet carrier under the seat. I let them know loud and clear that my seat cost me $237 to fly to Canada. DON'T NOT FLY THIS AIRLINE WITH A PET. They will rob you.

Due to a medical emergency in my family, I had to cancel a flight for me and my young nephew. The call center which answered my call was so noisy I could barely hear the the customer service representative. Due to the circumstances of the nature of the call, I insisted on speaking with a supervisor. I was on the phone for over 54 minutes!!! The supervisor somehow charged my credit card TWICE for the cancellation fee and could not seem to figure out how to remove the second charge. When I got upset, he told me I needed to call my credit card company and advise them of the mistake. I called the credit card company, and they verified I had been charged twice for the same fee. They caught it and declined the second fee.

So United Airlines are having their employees threatening PAYING customers with immigration and ice in this era, I will surely NOT be using this airline again and will be dumping all my point accumulated, due to the unprofessional and unethical standards of those employed to this establishment....

If I fly United again, I will not be using the app feature to check-in. The prompts are fasting moving and leave no margin for error. It's almost like they want you to make a mistake. I did make a mistake and found no mercy nor customer service neither at the customer service desk or with the agent at the gate. The morning supervisor at the customer service had a canned response. At least the woman working the desk did have some compassion for my situation. Both of them said the most they could do was put me on standby for a flight I was just seated on 10 minutes before my mistake in the app. I can image that these overbooking practices are the source of the situation that has me wearily waiting in San Francisco.

Short and simple instead of a book. Delays, diverted over a small weather blip due to not enough fuel to circle one more time, no AC. I had sweat dripping off my nose and down the back of my legs, the flight attendant said the safety brochure makes a great fan. This company is a joke.

The worst airline to call for anything. Customer service am on phone and at the airport is horrible. I am praying for a better airline company that respects the time and dignity of customers.

I am extremely disappointed with the treatment my family and I received from the United Airlines check-in agent at the Aguascalientes Airport. During check-in, my 6-year-old daughter was assigned a seat far away from both of her parents. I was assigned seat 25E, my daughter was assigned seat 36E, and my husband was assigned seat 29D. I politely asked the agent if he could help us sit together so my young daughter would not have to travel alone with strangers. Instead of showing understanding or trying to help, he became rude and told me that if I wanted to sit with my daughter, I should have paid to select our seats.

Not a very good experience. I flew from Raleigh NC to Washington then connected to Brussels. As you can see from the photos, a clean plane is probably not in the cards with this airline. The food was not very good for a long haul flight. Couple pieces of what they claimed was beef, some mash potatoes, and bread. The ladies working the flight seemed like they didn’t want to be there. The onboard entertainment was good enough although the charging ports in my seat did not work. All in all, they got me to Belgium but a boat across the ocean might have been a better, cleaner option.

I had a flight from YYC to FLL with a connection in ORD. I checked in the night prior and reconfirmed seats. I was given an option to volunteer for a future flight and put my name on the list. When I went to board, Imani Moore was the United agent at Gate B12. She asked me if I still wanted to give up my seat and I said "no". She then tried to remove me from the list and ended up cancelling my reservation and giving up my seat. She then told me that I never checked in and it was my fault (made no sense as if that was true, I wouldn't have been on the volunteer list or been able to fly from YYC).

I was recently severely injured and can’t fly. I am also in school full time. United refuses to refund my flight even with a doctor note. I can’t fly again this year. I will never fly with them again.

My daughter was in Newark for the July 4th holiday and was scheduled to leave Sunday the 5th. Inclement weather was responsible for a cancelled flight. Yes, an inconvenience, but safety first. Scheduled to leave on the 6th, but that flight was also cancelled. United did nothing to expedite her trip back home and offered no help with any incidentals. She boarded a flight 48 hours later only to be deplaned and delayed again!! I was on the phone with customer service for 45 minutes trying to resolve this only to be hung up on. I wasn’t rude, but insistent they do something. I called back and spent another 45 minutes with Nicki, a supervisor who couldn’t have helped less. My expectation would have been some accommodation to get her home with some level of urgency. I will ever spend another $ with this airline and urge the reader to look elsewhere!

We booked a flight from SLC to Dulles to Harrisburg, arriving on Harrisburg at 9:30 am. Later the keenest was changed to go from SLC to San Francisco to Dulles to Harrisburg, but still arriving at 9:30 am. We noticed the flights from SLC to San Francisco have been constantly delayed and were concerned about missing the connection to Dulles. We were assured that the plane would wait since 30 other peasants also had the same connection. The flight from SLC was indeed delayed from taking off by almost 2 hours and we arrived in San Francisco 20 minutes after the flight to Dulles left.

Traveled on United Airlines from Ft. Lauderdale to Houston earlier this month returning from a cruise. Got home late and didn't unpack until the next evening after work and realized that the side of my luggage had gotten cracked. So the next morning I went on-line to submit a baggage claim and was told that the policy is 24 hrs. to report if in the US but international you have seven days. That to me is ridiculous. That is their policy with NO EXCEPTIONS. However, if you had never filed a claim you would not even know this. I have tried to talk to a couple of baggage customer service people and they said that the best they can do is return the baggage fee of $50.00, this however will not cover the cost of a new $298.00 piece of luggage. I think this is ridiculous, I have pictures and even the receipt and they don't care. I think this is very poor customer service when they are the ones that ruined my luggage.

We were traveling from OSLO to Kansas City and our flight was originally scheduled for 8:50 pm, Then rescheduled for 9:20, then 11:00, then 12:00 am. We boarded at 12:00 am and sat there with no pilot or first officer until 1:30 am. United then canceled the flight and we were all told by the agents there were no flights available until 2 days later. The motel voucher for a cheap place 26 miles away and we would have to make our own way there. I am 75 and my wife is 71, so we spent the night awake at the terminal. We finally got a flight at 12:40 the next day. There was no weather delay anywhere. The fault was entirely United Airlines. They are wanting huge profits over the customers' rights. Learn how to run a good business instead of a shareholder's extra buck.

They change my flight with 1 stop last minute adding another stop adding hours to my long flight already. No compensation, no flight available to switch since last minute. Very disappointed.

Never again, worst airline I ever used. They don't allow you to select a seat unless you pay more money for each seat on each plane. We are a family of 4. Excited to go on vacation together. Booked the tickets 5 months in advance and they had all the info for each of our members. They have their computer assign the seats, and they do this specifically to terrorize and extort the passenger to have you pay more money to select a seat or for the luxury to have all the members sit together. We have a 5 yr old child and they assigned the child to sit alone without a parent. There is no customer service, they tell you to download an app to talk to customer service by a chat box. When I tried to explain the child needs to sit with a parent, I was told there are no more seats available and I need to speak with the boarding agent.

Absolutely awful. We loaded the plane only to find when the pilot started the plane there was a malfunction so then we sat to wait for maintenance. Then we're told we could get off but had to take all carry on's. With us being handicapped we didn't. Then we were told that it was going to be hours since maintenance didn't have the tools needed to fix it. We all had to un-load first. We were told maybe 2pm (original flight was 9am). Next we were told 6pm but when we checked there would be no connection to original destination until the next day. We had to rent a room for the night there.