United Airlines Reviews

I recently flew with United Airlines and had a very positive experience. The check-in process was smooth and easy, and everything at the airport was well organized. My flight was on time, which made the entire journey much less stressful. The staff were friendly, professional, and helpful throughout the flight. The seats were comfortable, and I had a pleasant experience from boarding to arrival. I appreciated how smoothly everything went without any major issues or delays. Overall, I was very satisfied with my experience with United Airlines. The combination of good service, comfortable seating, and an on-time flight made my trip enjoyable. I would definitely consider flying with United Airlines again and would recommend them to other travelers.

United Airlines gave me a very good travel experience from start to finish. The check-in process was quick, the staff was professional, and the flight felt well organized. I liked the comfortable seating, clean cabin, and smooth boarding process. The crew was polite and attentive, which made the journey more enjoyable. Overall, United Airlines felt dependable, convenient, and easy to travel with.

We just got home from 2 relatively long fights from Kansas City to Maui and back, We were very happy with United Airlines customer service and on time schedule we had both ways. Everyone we encountered was very professional but would like to give a special shout out to Renee who was one of the flight attendants on Flight # UA5247 Denver to Kansas City. We had just came off our very long flight Maui to Denver and were very very tired, Renee was so very kind and helpful and had such a welcoming personality. What an asset she is to United Airlines. Hopefully we will come into contact with Renee again on another trip. Thank you Renee!

Outstanding Evaluation for Ms. Dorota - Fiumicino Airport, Rome, Terminal 3, United Airlines, Flight Rome–Chicago Flight LH 7766. Ms. Dorota executed her responsibilities with exceptional operational proficiency. Confronted with a situation exacerbated by previous staff errors, she maintained complete composure and discipline, exercising professional control throughout. Her approach was businesslike, patient, and effective. She systematically resolved the issue, meticulously verifying documents, tickets, baggage, and all pertinent details while consistently upholding her composure and courtesy. Her communication was clear, concise, and easily comprehensible.

Gate agent, Daniella, at YYZ to EWR on 7/7/26 was super helpful and kind. I truly appreciate the guidance and support. She helped me coordinate with my family so they could retrieve the phone that had accidentally been left with me. Her clear communication and willingness to help made the whole process smooth and stress-free. Thank you for your excellent assistance!

I travel for work and very often my contracts are changed and I needed to change a one-way ticket. United Airlines will NOT allow ANY CHANGES whatsoever! For example Delta will let you change whatever you need to change for a $99 fee which I think is reasonable. But United Airlines will not allow you to change anything! You lose every bit of your money which for me was $333 for a one-way trip in which I will not be able to use any bit of that money for a different flight WITH United Airlines. That is NOT Acceptable! I will never use United Airlines ever again!

I am shocked at how difficult it was to leave a review. United makes it almost impossible. The United Chase Business Card should be AVOIDED. Twice now I have tried to use the lounge pass and United doesn’t allow card holders to have access. It’s almost a scam. Also, my card was hacked and Chase made it very difficult for me dispute the charge.

Customer Service in West Palm Beach Airport horrible experience, the 5:00 crew on Oct 2nd. The level of education of the crew extremely low, must be cheap labor. Rude, unwilling to assist. Very disappointing how United has lowered the standards. Very Sad. I used to think very highly of airline. Also, the appearance. There was a young lady with long wave hair over Vaseline hair without any class or education treating passengers like cattle. There was a passenger asking for her name to complain and she refused to share her name. Horrible experience!!! Will not repeat!!!!

The worst flight experience I’ve ever had. As soon as I boarded the plane, I noticed that the screen in front of my seat wasn’t working properly. The crew said they would restart it, which they did twice, but the touchscreen still didn’t work. The flight was initially delayed due to bad weather, which is understandable. However, after we finally received clearance to depart, we were informed that a cargo warning light was on and that we couldn’t take off. Maintenance came to inspect the issue and explained that it was a switch problem and that the cargo doors had been closed the entire time. After that, they started refueling the aircraft.

I had the worst, most stressful travel experience of my life recently after my wife and I flew United Airlines from Chicago to Vancouver. This horrible experience was not caused by the weather or mechanical problems. It was caused by United Airlines’s incompetence and neglect. My United flight to Vancouver arrived without my suitcase onboard. After we discovered the bag was missing, we immediately filed a lost baggage claim and was assured by the United agent in Vancouver that the bag would be arriving on a later flight that evening.

Service on United Air ua885 was impeccable. Thanks to Toni and Antoinette for great service.

Today I experienced the worse traveling experience ever….. United has ICE at the walkway to plain dogs etc…. Going to EL SALVADOR with grandmas elderly people interrogating money and questioning teenagers. It’s the most horrible experience I’ve witness in my whole life. People are constant bringing drugs into the country. Waste your time looking into the people coming into our country and killing our people! No one should have to go through that trauma….

I did not have a good experience with one of the United Airlines staff in Chicago on July 28th around 10am. The male staff was so mean to me, and he let me stand in line for 30 minutes to prove a point that he was in charge and he did not care to hear what I had to say.

We were supposed to be headed to Italy today 🇮🇹 but Newark, our connecting flight, was cancelled due to a power outage. Things happen, we understand. Airline automatically booked us on another flight through Chicago which is now delayed over 2 and a half hours so we will still miss our flight to Milan. The first flight was cancelled because of electrical issues but the second is delayed due to weather. We were just informed that we will now not be recompensated for our ticket since it is weather related even though the reason is because we were automatically assigned that flight by United due to a non weather related cancellation. We must now book a hotel and a new flight on our dollar.

I usually fly with no problem but today I came across rude staff. I was in group 9 and they made me put my bag all the way in the front because they’re too many passengers on board. I am flying 5 hours and paying almost 500 for tickets and not be accommodated. Everyone else can put their bags but not me. I was excluded with almost 100 people on board.

Worst ever staff I have ever encountered. United’s fault they delayed the flight that caused us missing our connecting flight. On top of it while trying to reschedule the lady was rather so rude, as if it was our fault we missed it. No empathy, there was an old couple in front of us same situation, she was so rude to them as well. Why would you have such staff who have no manners to talk. The old lady asked her name so she could complain. She plainly refused to give her second name. Worst ever experience of my life.

STINKY FLIGHTS! Extreme stinky airplane reeking of urinals. Racist flight staff. His response was (1) to leave the plane and take the next flight (2) talk to the gate officer or (3) sit in between a cramped middle aisle on a 7 hour flight. Incredibly rude, such a horrible experience for a long flight! Avoid United at all cost

This airline is apparently in financial trouble. Can't even afford to provide a full can of coke in flight. Lmfao. I'll stick with Delta moving forward.

Just returned from a trip to Hawaii flying return via LAX and I cannot over emphasise just how terrible United service is. On our flight to Honolulu, we chose a window seat, excitedly because it was our first trip to the island and we wanted to see it as we were flying in. We had to pay extra for the seats, because United had split up our family in the booking process and you have to pay extra to be seated together with your young children. What a rip off to begin with. When we board the flight, we come to find our seat is the only one with a wall. No window.

Terrible app, delayed flights, forced to check bag even though plenty of space on the plane. Expensive, nickel and dime approach. One of the worst airlines.

One of the worst airline service experiences I’ve had, from check-in to the flight itself. At Washington Dulles, the check-in staff were rude and dismissive. I was sent away after waiting in the baggage-drop line because an additional baggage-registration step had not been completed. When my suitcase was slightly overweight, instead of simply telling me how much weight to remove, I was told to “take out two T-shirts.” I removed a children’s toy weighing almost 1 kg and still had to repack again.

My wife and I flew from Newark to Houston 1st class. My wife started coughing and ask fly attendant for some water before we took off as she was having trouble to keep from choking. The male flight attendant just said no and went and took his seat even though we were in a hold on the ground. My wife was sitting next to Al Sharpton and he got anything he asks. There are lots of choices when we fly and United will not be on the list. Your crew did a terrible job of taking care of a situation that could have gotten serious.

I have never had an airline experience this frustrating, and after what happened, I will not be flying United again. I was traveling home on August 7th from Boston after a concert. I had a time-sensitive medical appointment related to ongoing cancer treatments that I absolutely had to be home for by August 10th. My flight was cancelled on August 7th due to weather, and then my replacement flight on August 8th was delayed 4 hours. They needed to remove a passenger's bag, which ultimately led to us losing our spot in line to take off, we ran out of fuel and by the time we refueled, the flight was "canceled because of the weather". I sat on the plane on the tarmac for over 4 hours for this whole ordeal. If they hadn't needed to retrieve this luggage, we would have taken off as scheduled.

We sat at the gate for an hour after our 8 AM flight was supposed to depart, a flight I woke up at 5 AM to catch. There was no urgency from the gate crew, and despite the captain saying he would “make up the time,” we arrived one hour late. I had 15 minutes to make my connection and was assured that they would wait for us, yet after sprinting across the airport, we arrived just in time to watch the plane pull away from the gate. We begged and pleaded to get on, explaining that we were on an emergency trip to see our dying father, but were met with indifference.

At first you think you get cheaper tickets then it starts. At the check in you learn that your ticket is not expensive enough to bring carry on luggage and you have to pay more to check in what you plan to take with you. Then at the gate extremely rude staff harassing you over small backpack and a female purse. And harassing is not strong enough to express the situation. Women at the gate A6 in Jacksonville was obnoxious, loud and exercised her power to the extreme. She called security on me. As a doctor I believe all these people must take antidepressants to be more tolerant. She threatened me that I will pay fine and will be taken off from the flight. I am respected medical doctor, I never was humiliated like that. I will call to customer service. Will never fly with United anymore.

I was told today while I was checking in that I would not be allowed to get my paid for ticket if I didn't provide a credit card number. I asked for clarification, and was assured that I would not get my paid for boarding pass if I didn't provide my credit card at check-in. Travelers beware.

⭐️ 1 Star. Extremely disappointed with United Airlines. Our flight was canceled because the aircraft needed maintenance. I completely understand that safety comes first, but the fact that United’s aircraft required maintenance should not become the customer’s problem. This wasn’t just another vacation for my wife and me. Our trip to Italy was 15 years in the making. We rarely get the opportunity to take a trip for ourselves, and our itinerary was already short. Now, because of this cancellation, we are losing an entire day of a trip we have waited 15 years to take.

I was on flight 1552 from Anchorage to Houston last night/this morning. Wendy was the first class flight attendant and was exceptional. All of my experiences with United have been good but Wendy was a different level. Made the trip an experience and not a flight.

Very disappointing and I am a member!! Traveled round trip from Norlfolk Va to Naples Italy August 8 -August 29. Before the flight I get an email where my returning date has the time changed. Was supposed to be back in Norfolk at about 6 pm. They changed it till 11pm so I was stuck at the Newark airport for 7 hours. When I asked what they can do for me was basically an upgrade from the economy class to next economy plus class where you get 2 extra inches of leg room but just for the returning flight.

Had a group of 24 flying to Costa Rica. Two major issues came while traveling with United. First, they didn’t put my two year old with either me or my wife in seating. Had to fight with the employee at the gate. Second, our contract stated each passenger had a checked bag included. When we got to the airport they charged us $50/bag. I requested a full refund but they have been sending me in circles for two months and now their customer support emails have become rude. If you have a choice DO NOT TRUST UNITED WITH YOUR TRAVEL.

This will make the 5th UNITED flight in a row, that my flight has been delayed and in turn has made me late for a scheduled meeting with a customer. So in short UNITED’S incompetence has made me look incompetent to my customers!

United really let me down...I booked a trip home for the 4th of July, from Hawaii..it was ruined, I have to use a wheelchair when traveling, on my connecting flight from Denver I fell asleep, they changed the gate of departure like always😫 No one came to get me, I missed my flight, had to spend 5 more hours along with the already long hours layover....they kept changing the gates and time of departure. I finally made it home, No luggage, this was on the 1st of July so I was patient. I didn't receive my luggage until a week later, mind you my trip was ruined. 😭😭😭I was stuck in the house without clothes or the things I brought for the trip...while everyone was celebrating, that was the 250 year celebration ruined, all those extra hours in airports for nothing... all that money for a plane ticket.

My experience with United Airlines was excellent from start to finish. The check-in process was seamless, the flight was punctual, and the crew provided friendly and professional service. The comfortable seating also made the journey enjoyable. I was very satisfied with my overall experience and would definitely consider flying with United Airlines again.

Very poor customer service. I have a travel credit and wanted to make a new reservation with it. The chat was the recommended option. Had to wait like 30 mins or so to get connected with an agent after series of clever prompts and attempts to get past the useless AI chatbot. After the first hurdle is achieved, now need to endure agents passing my case to other agents for 3-4 times until I gave up. Overall end to end wait took an hour or so without getting my case resolved. Very bad customer care.

I was flying Zurich Newark via London business class with a 10 hour lay over in London. All my luggage was not loaded on in London. I have reported it at Newark airport on arrival. After 3 attempts I too find some qualified to help me. I was told 2 pieces of luggage would arrive 5 hours later and the other two would soon come. But I have trackers in my luggage and only 1 piece of luggage is currently on the way to the US. The other three are sitting somewhere in Heathrow airport not moving. I have tried calling lost baggage but my call keeps being dropped out. I travel extensively with no trouble on other airlines. United is the only airline I have trouble with. Very poor customer care and staff are not competent to help. I will avoid ever using United again. Worst customer support ever..

Horrible customer service, horrible service. Plane was not at the gate when I tried to board, the plane left early and I was not informed of that. I did talk to a customer service representative by the name of Lila, very disrespectful, very rouse, no compassion or sympathy for the situation I was in. Spend the extra couple dollars on Delta, y’all trust me.

Do not use United Airlines. Paid extra for upgraded seats which did not exist. Flight delayed for 2 hours departing and 3 hours return flight. No one to try to get refund for upgrading seats when computer says our confirmation number does not exist

I had a great experience flying with United Airlines. The check-in was smooth, the flight was on time, and the staff were friendly and professional. The seats were comfortable, and the overall journey was stress-free. I’d definitely fly with them again.

I had a flight from Denver to New Jersey. I paid extra for a window seat. 27F. Just before we boarded, my seat changed to 25B. A middle seat. I have back problems and lean to help my back. I couldn't lean due to being in the middle. I contacted customer service and they changed my seat on my return flight to a window seat. I ALREADY PAID FOR A WINDOW SEAT ON THAT FLIGHT TOO!!! No explanations. They told me to talk to the people at the gate. We we leaving the gate already. Horrible service!!!

I booked a hotel in New York City through United Airlines and clearly requested a room with two beds because three adults would be sharing the room. To avoid any issues, I contacted the hotel well in advance to confirm my request. A few days before my trip, I called the hotel again, only to be told they had never received the two-bed request and that only one-bed rooms were available.