United Airlines

United Airlines Reviews

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Overall Rating1.5 out of 5
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About United Airlines Reviews

United Airlines Reviews

ConsumerAffairs has collected 2,896 reviews and 3,967 ratings.

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Page 1 Reviews 0 - 6

Reviewed Sept. 9, 2023

After Covid, we hated flying! Nothing but bad experience. I almost gave up hope. But... on Sep 7th, 2023, my family (2 adults, 2 girls 7 years old) had to fly back to Germany from Tucson AZ. They checked in, my grandkids were upset to leave me. The friendly man behind the counter (sorry don't know his name) must have seen it. We were sitting and hugging when he came and asked for my ID. He took it and went behind the counter. After a few minutes he came back and gave me a visitor pass then I could go with them to the gate and had 90 more minutes with my grandkids. It meant so much to them and me. After this, it continued to be like this. The people in the security department were just as nice. Making the whole experience so personal and friendly. Maybe there is hope that we can get back to the world we had before Covid?!! Thank you so much!

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Punctuality & SpeedStaff

Reviewed July 25, 2023

I usually only see negative reviews for airlines specifically when people are furious. I am providing a good review in hopes that airlines will really start to consider customer service and the reliability of the flights that the consumers are purchasing. The United employee the morning of my flight was extremely helpful, organized, and clear. She arrived 30 min before everyone else (3 AM) and still helped everyone get in the proper place before TSA or check-in opened. I promptly made it through security and the flight took off on time and as planned. The flight attendants were spectacular and the pilot clearly communicated with updates throughout the flight. Extremely happy with my experience, thank you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 7, 2023

    My daughter had a flight from Indianapolis to Washington to New York/Newark to Ireland. We did not know Newark was a separate airport. On the day of the flight we made numerous frantic phone calls, but the individuals did not speak English and I could not understand them. We called another United Airlines number and Laura answered the phone. She took time to explain to us that Newark is a separate airport and my daughter would have to take a shuttle bus, cab or Uber to get to Newark New Jersey. Laura gave us the phone number of the shuttle service. However, it closes at 5.

    My daughter arrived in New York at 7:30 pm and her flight leaves Newark at 11:30. She was able to get a Uber driver and make it to the airport on time. I cannot tell you how much time Laura took to explain the 3 layovers and the 4 airports for my daughter's flight to Ireland. She was extremely knowledgeable and took time to calm my frantic nerves. Laura you are a tremendous asset to United Airlines.

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    Reviewed Jan. 20, 2023

    I was 3 hours late arriving from Omaha on Thursday, flight 1177. I had 25 minutes to make my connection to Santiago, Chile. Not only did I make it, my bag made it. Thank you to all the ground services employees in Houston. Thank you.

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    Customer Service

    Reviewed Sept. 25, 2023

    They canceled my flight on June 18, 2023, due to their mechanical problem, and they asked us to pay for the hotel and meals ourselves first without any arrangements for that night. They said passengers can submit it to their website and be reimbursed it later. They are a liar and never respond to your request. When you contact them, they will ask you to submit to many different departments and say your money cannot be refunded. Hate this airline so much, just feel like they are a thief and have stolen money and are lying to me!!! It is the worst experience I had with an airline!!!

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    Customer Service

    Reviewed Sept. 21, 2023

    I have learned two good lessons. Never fly United/Swiss internationally and never connect through Zürich Switzerland. First of all, they put my wife and I in two complete different areas on a 12 hour fight, then when you try to get it changed they keep saying they can’t let you upgrade grade or change your seats so you have to call Swiss. Then Swiss says they can’t do it, to call United. Finally they say we have to change it at the airport. We get to the airport then there are no other seats available! Get your act together United!!! Never Again!!!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 19, 2023

    When things go as planned I experienced the usual service, friendly, professional etc. However, when things do not go as planned ie. delays, cancellations, rescheduling of flights and finding accommodations for an unscheduled stay overnight; there was absolutely no customer care. This just happened to me departing New York via NJ - Liberty airport. 3:25 pm departure. Many delays while sitting on plane, more delays after sitting on runway. Yes weather played a part at first, but then it was about pilots and crew going overtime so we were dumped off plane with apologies, plans to reschedule flight but no crew meant a cancelled flight. After they officially cancelled our flight 3.5 hours later, the chaos and uncertainty was terrible. No reassurance to help us get rescheduled. A 4.5 hour line up to get to the agent counter.

    During this time - God forbid you would need to use the washroom or recharge your phone, get water or snacks - not one staff member offered anything. Once I finally reached an agent (after midnight) and secured a new flight - for the following day, there was no assistance, vouchers, compensation or direction to find accommodations. So at 1 am I am calling my husband in Canada to try and locate a hotel/motel. Everything was booked solid within 20-30 minutes of airport due to other flights cancelled, as well as a football opening season taking place on that day. I saw people sleeping in the airport. My husband managed to find something 30 minutes drive. Between cab fare and likely the last hotel - dumpy overpriced but only thing available I arrived at 2 am.

    When I returned home I went online (as the agent suggested keeping my receipts) asked UA for reimbursement for my cab, motel and Uber return to airport which cost me 340 USD that equals 475. In CAD funds, they sent me a brief message saying, "Sorry for your experience" and "Sorry no reimbursement." weather was the reason however the weather was fine before we exited the plane, it was lack of crew and pilots to reschedule flight. NOT impressed. I would not book with this airline. Having something in place for when flights are cancelled or delayed should be in UA policy somewhere, to assure passengers they will not be abandoned and that customer care is in place for these types of events. Out of pocket and patience.

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    Customer ServiceStaff

    Reviewed Sept. 17, 2023

    I just gave United another chance, and they are still ridiculous. I checked in for a flight last night and put myself on standby for an earlier flight. It said there was no one else on standby, and I was the first on the list. I arrived at the airport and went to the gate as instructed, and I showed my flight information and said that I was on standby and I was looked at like I had 6 heads. She said, "I don't have you on this flight." I said I put my name on the list last night. She said that there were no remaining people on the standby list, and the flight was full. I work in tech, so I really hate when tech fails. I guess if the person at the gate tried to even be a little nice about it, I may not be so annoyed. Bottom line, screenshot EVERYTHING, or it doesn't exist. Especially when you know the company is well known for POOR customer service. Live and learn and don't fly United EVER.

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    Punctuality & Speed

    Reviewed Sept. 17, 2023

    We got informed for wrong terminal of departure, after we was waiting for 3 hours in line to verify travel documents and was too late for our flight (2 counters was assigned for all but pets had priority, over 2 hours UA added another 2 receptionists, nobody to help with self check in, was rebooked for next day, a lot of guys in the line was from cancelled flights). When we was going back the company decided to separate our couples with enough available seats. I didn't get any help with their entertainment system (broken remote control). Don't recommend at all.

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    Customer Service

    Reviewed Sept. 12, 2023

    This was the worst flight that I had taken in my life. I was going to Texas and to London with my 70 years old mother. A very racist ** air hostess literally harassed my mother and bullied at me when I tried to defend. They refused to give water and proper meal to my mother. I FILED a complain to UNITED AIRLINES and they offered 50 dollars and NO APOLOGY. I offered them to DONATE THE SAME AMOUNT TO THEM IN RETURN. The executive called me and try to threaten. PLEASE THINK BEFORE YOU BOOK YOUR TICKET.

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    United Airlines author review by Erika Armstrong

    With 723 aircraft in their mainline fleet and an additional 510 aircraft operated regionally, United Airlines has one of the largest passenger fleets in the world.

    • Easy rewards: United Airlines has one of the most comprehensive and easy-to-use rewards programs out there.

    • Tiered seating: Business-class, first-class and business-first-class seating is available to let travelers relax and stretch out during a flight.

    • Free checked bag services: Business- and first-class passengers fly with no additional fees for a checked bag, barring oversized luggage.

    • International travel: In addition to offering domestic flights, United Airlines travels to 57 different countries and offers services such quick checks on visa issues related to travel.

    • Flight info on the go: United Airlines has an app that lets users book flights, check in, follow flight status info, see seat maps and more.

    by Erika Armstrong Airlines Advisor

    From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

    United Airlines Company Information

    Company Name:
    United Airlines
    Year Founded:
    233 S. Wacker Dr.
    Postal Code:
    United States