United Airlines Reviews

I was recently severely injured and can’t fly. I am also in school full time. United refuses to refund my flight even with a doctor note. I can’t fly again this year. I will never fly with them again.

Gate agent, Daniella, at YYZ to EWR on 7/7/26 was super helpful and kind. I truly appreciate the guidance and support. She helped me coordinate with my family so they could retrieve the phone that had accidentally been left with me. Her clear communication and willingness to help made the whole process smooth and stress-free. Thank you for your excellent assistance!

My daughter was in Newark for the July 4th holiday and was scheduled to leave Sunday the 5th. Inclement weather was responsible for a cancelled flight. Yes, an inconvenience, but safety first. Scheduled to leave on the 6th, but that flight was also cancelled. United did nothing to expedite her trip back home and offered no help with any incidentals. She boarded a flight 48 hours later only to be deplaned and delayed again!! I was on the phone with customer service for 45 minutes trying to resolve this only to be hung up on. I wasn’t rude, but insistent they do something. I called back and spent another 45 minutes with Nicki, a supervisor who couldn’t have helped less. My expectation would have been some accommodation to get her home with some level of urgency. I will ever spend another $ with this airline and urge the reader to look elsewhere!

We booked a flight from SLC to Dulles to Harrisburg, arriving on Harrisburg at 9:30 am. Later the keenest was changed to go from SLC to San Francisco to Dulles to Harrisburg, but still arriving at 9:30 am. We noticed the flights from SLC to San Francisco have been constantly delayed and were concerned about missing the connection to Dulles. We were assured that the plane would wait since 30 other peasants also had the same connection. The flight from SLC was indeed delayed from taking off by almost 2 hours and we arrived in San Francisco 20 minutes after the flight to Dulles left.

Traveled on United Airlines from Ft. Lauderdale to Houston earlier this month returning from a cruise. Got home late and didn't unpack until the next evening after work and realized that the side of my luggage had gotten cracked. So the next morning I went on-line to submit a baggage claim and was told that the policy is 24 hrs. to report if in the US but international you have seven days. That to me is ridiculous. That is their policy with NO EXCEPTIONS. However, if you had never filed a claim you would not even know this. I have tried to talk to a couple of baggage customer service people and they said that the best they can do is return the baggage fee of $50.00, this however will not cover the cost of a new $298.00 piece of luggage. I think this is ridiculous, I have pictures and even the receipt and they don't care. I think this is very poor customer service when they are the ones that ruined my luggage.

We were traveling from OSLO to Kansas City and our flight was originally scheduled for 8:50 pm, Then rescheduled for 9:20, then 11:00, then 12:00 am. We boarded at 12:00 am and sat there with no pilot or first officer until 1:30 am. United then canceled the flight and we were all told by the agents there were no flights available until 2 days later. The motel voucher for a cheap place 26 miles away and we would have to make our own way there. I am 75 and my wife is 71, so we spent the night awake at the terminal. We finally got a flight at 12:40 the next day. There was no weather delay anywhere. The fault was entirely United Airlines. They are wanting huge profits over the customers' rights. Learn how to run a good business instead of a shareholder's extra buck.

They change my flight with 1 stop last minute adding another stop adding hours to my long flight already. No compensation, no flight available to switch since last minute. Very disappointed.

Never again, worst airline I ever used. They don't allow you to select a seat unless you pay more money for each seat on each plane. We are a family of 4. Excited to go on vacation together. Booked the tickets 5 months in advance and they had all the info for each of our members. They have their computer assign the seats, and they do this specifically to terrorize and extort the passenger to have you pay more money to select a seat or for the luxury to have all the members sit together. We have a 5 yr old child and they assigned the child to sit alone without a parent. There is no customer service, they tell you to download an app to talk to customer service by a chat box. When I tried to explain the child needs to sit with a parent, I was told there are no more seats available and I need to speak with the boarding agent.

Absolutely awful. We loaded the plane only to find when the pilot started the plane there was a malfunction so then we sat to wait for maintenance. Then we're told we could get off but had to take all carry on's. With us being handicapped we didn't. Then we were told that it was going to be hours since maintenance didn't have the tools needed to fix it. We all had to un-load first. We were told maybe 2pm (original flight was 9am). Next we were told 6pm but when we checked there would be no connection to original destination until the next day. We had to rent a room for the night there.

Got stuck in Denver, pilot said it was going to take about an hour and then come down says they need a different plan that they can get one in 7 minutes. Why the ** will they would make us wait a whole hour if they can get another plane in 7 minutes