United Airlines Reviews

Denver to Appleton - most awful experience ever!!!! Flight was delayed due to air conditioning issues.. Well get us a new airplane!!!! We waited and waited for over an hour or more. I will NEVER FLY UNITED AGAIN!!!

One of the staff is rude. Maybe the company should train them better.

Worst flight ever from Frankfort to Orlando on United Discover plane..no room at all, poor flight crew-could not be bothered, food was disgusting... never again, United.

I recently had to make a change of a travel date of one of three flights. This change cost me more than the total initial cost of the purchase of the three flights. Absurd! Next, when attempting to speak to a customer care agent I was lied to by several agents regarding the process of applying for a refund. They spoke in circles, provided inaccurate information, and were entirely unhelpful. Truly, a terrible customer experience, and complete ripoff. Shame on you, United.

If I could give them 0 stars, I would. My parents had an extremely long flight from Raleigh, NC to Saipan, MP. When they arrived in Saipan, their 4 bags did not (2 of which cost them $100 each). They were told their bags were delayed and will be coming. 24 hours later, 3 bags arrived but not the fourth. After tracking the missing bag, it showed that it was stuck in Guam. They asked the United agent about the missing bag and they stated they would submit a claim for him but provided him with nothing, no tracking, case, or claim number.

What kind of greedy business charges $50 for a Carry-On bag? Mind you this was not a checked bag but a Carry-On bag that went in the overhead space not down in the baggage compartment. This is certainly gouging the customer and the first time I’ve seen an Airline charge for a carry-on bag.

Will not be flying with United Airlines again. I paid for my checked baggage in advance before my flight. On my return, I was charged again at the gate for the same bag—without my authorization. I never presented my card, and no consent was given, yet the charge was still taken directly from my bank account. I have receipts proving the baggage was already paid, but despite providing this, the additional charge was not acknowledged or resolved. This experience has completely broken my trust. Being charged twice for the same service, especially without clear authorization, is unacceptable. I am sharing this so other passengers are aware and can double-check their charges carefully.

My flight left Houston late. Flight attendants kept counting empty seats. I think they held the plane for no-shows. Got to San Francisco late. The layover was scheduled for 50 minutes. I and 3 other passengers ran to the connecting gate. They could see us coming when they closed the gate 30 seconds before we got there. The gate staff were devoid of all sympathy. They booked us for a midnight flight to Seoul. They gave no compensation except 2 $20 food vouchers. We had 12 hours to wait. So, I told them they should give us club passes. Nope. That's a different business unit and they have nothing to do with flight operations. So, we paid $236 for the 4 of us to access the club. There was not a single available seat in their overcrowded club. Why did they sell us passes? We did get a refund for that. Literally every interaction with United was unsatisfactory. No one was helpful. I will fly United again when it's the only airline on this planet.

I was on flight 3576 from Pittsburgh to Newark on Wednesday April 15, 2026. My gate agent was very helpful and friendly when she gave me a better seat. I feel she went above and beyond to make me happy. Her name is Diana ** in Pittsburgh. My name is Joanna **.

Changed my seat 20 Minutes before flight. I am 6 foot 2 and choose a windows seat for a reason. I will never fly this trash airline again. Don't play with my seat.