United Airlines Reviews

My husband and my son flew from Denver CO to South Bend IN on 6/26. Our flight in Denver was delayed due to the airlines food truck staling behind the plane and we had to wait 30-40 minutes then we had to fly 30 minutes out of the way to avoid the weather. Once we arrived in Chicago to get our extended flight to south bend we were stuck on the tarmac for over 3 hours waiting on weather. United gave us a food voucher for the inconvenience and we were unable to use them due to arriving in south bend at 3am and everything was closed and the voucher was only good for 24hrs. I have never flown with United and I’m pretty sure after this experience I won’t do it again. Our plane was supposed to leave Chicago at 9:30pm and didn’t leave until almost 3 am. I wasn’t asking for much just to be able to use our food vouchers and when I called them they wouldn’t extend the date.

Unfortunately I discovered the hard way the total lack of customer service and knowledgeable United employees to solve a problem which they created. On a first class flight from Sacramento to Syracuse NY, United diverted my luggage through Chicago - for no apparent reason. Found this amazing since it was a first class priority bag. I reported the bag missing in Syracuse. I waited while the agent created a missing report and CHANGE the ADDRESS in their system to where I was staying. I was told that I would received status e-mails and text messages. I did not. The bag was misplaced on Monday evening. I week later, I still do not have my bag. They sent it to the wrong address. I was bounced around from United call centers to the contracted delivery company. Each time I was told they would call me back with a status/resolution. Never happened.

The airline would not allow my wife and I to sit together as we attempted at the gate. Even though I am Premier 1k and I travel on average 450,000 miles a year. The agent Johanna ** was incompetent and should not be in a position to serve people. This is at IAH gate A7.

I think I’ve had about 50 flights with United and not a single time the flight took off on the time they said. If the difference in flight departure time was something like 10 minutes or half an hour this would be acceptable, however they are consistently always at least 1 hour behind schedule. They charge such high prices for such a terrible experience. Their planes often have issues that they refuse to address until right before the scheduled flight time United is by far worse than any other commercial airline and I would like to make an argument that it is even worse than airlines such as Spirit.

Really worst airlines. I wish if there is option for 0 star. Almost 24 hours and I haven't reached home. They are piece of crap and has no right to be in business. How come so many flights are getting delayed for hours within 24 hours without any natural disaster or calamity. I am surprised why so many people are still traveling with them. First my flight on 26 June from Boston to Chicago was delayed for more than 17 hours and then they keep delaying my flight from Chicago to Cedar Rapids. It's situation with more or less every flight from united in Chicago. Their gate agents are also mostly not helpful except maybe one or two. Will not recommend to anyone. They don't deserve to be in business. Worst than American Airlines. Probably Budget airlines are going to be better. Don't try to save few bucks and at the end waste more money. Time is money.

First class tickets purchased for flight from Minneapolis Mn. to Redding Cal. on June 16, 2025. Seats and service was nothing more than economy with a bit more aisle room. On flight #5286 Msp to San Francisco, the seats were the size and comfort of economy. Breakfast meal was 3 prepackaged cereal type bars. I asked for tomato juice and received V-8. This was the only beverage served the whole flight. On flight 5490, San Francisco to Redding, service was better and 2 soda beverages were rec. Seating comfort was better, but again not much better than economy.

I was on a flight from Houston to NY, the flight was supposed to leave at noon and we were kept on the plane for six hours before taking off. It was one thing after the other. The first 40-minute delay was due to bad weather, but the rest of the time was all on them. They had us on the plane while moving from one terminal to another so that the captain could get off and then bring another captain. After that, they had to change flight attendants as well. During all these hours, all they gave us was a small bottle of water and a cookie. When I contacted customer service, all they did was add 5000 miles to my account as if that is going to help me in any way. UNACCEPTABLE!!!! But I guess they do not care!

Dear United Airlines Customer Care, I’m writing to share an extremely disappointing and upsetting experience my family had while flying United on our recent trip from Denver to North Carolina. We had looked forward to our family vacation, but the flight left us heartbroken and deeply frustrated as parents. To be clear, the flight itself was fine in terms of safety and the weather. I understand that turbulence can require early use of the seatbelt sign and that decisions are made with safety in mind. However, during our final approach — after the plane had landed and was taxiing to the gate — my 8-year-old daughter urgently needed to use the restroom. She had waited patiently as I encouraged her to hold it just a bit longer, expecting we’d be at the gate shortly. But as soon as we were on the ground and crawling toward the gate, she made it clear that she could no longer hold it.

I have been 1K on United for 17 of the last 18 years and almost 2 million miles. The airline has never been worse than now. Scott Kirby the CEO is driving the airline into the ground with his neglect of plane maintenance and he hates those of us with status. Planes are always late, lots of missed connection or missed flights or cancelled flights. It is very common to be delayed for a "mechanical issue." My on-time for the last 3 years is well below 20% and I have been stranded quite often. And then delivering a bag to my house was too much for the airline as they delivered the wrong bag, instead of the one with my wife's 35th anniversary gift for my anniversary today, which had a different name on it and the wrong United tag number. At this point, it amazes me that the engines do not fall off. I now call United Misery Airlines as flying United is a miserable experience that I recommend people not to voluntarily undertake.

My name is Jen **. I am an office manager for a man named Harry **, who had over $3,000 in flight credits through United. Due to the death of his wife, a heart attack, grieving, and ongoing health concerns, he was unable to utilize his credits and they refused to give a refund or extend the flight credits. He originally paid $6,000 for tickets he was unable to use and they absolutely refused to work with us.

The first issue was my first two flights being delayed, causing me to be an hour late and missing my final flight. The pilot told us our bags would be at carousel 2. It was not. I am due to attend residency for my masters degree and these people don't care. I was told a FOUR HOUR WAIT for a bag I had already been waiting two hours for, and I should have had it. Then they tried to charge me more due to not having any flights available. I am going to miss an entire day of Residency, which is a requirement for my degree.

United Airlines is by far the most unreliable airline I have ever flown on. It took 2 days to complete a 5 hour trip from Montana to Missouri. We were delayed for almost 3 hours on the ground for an issue that they flew on anyway. We missed our flight and had to stay in Denver overnight. So much for a week vacation. Then when we left Missouri we had a weather delay. I understand they cannot control the weather but other airlines were flying in and out of Denver. Flight tracker is awesome. In Denver our gate has changed 6 times so far. Never going to fly United again.

Flight delayed for over 4 hours. Now we find out there is a part coming but they won't tell us when. And when my wife asked if there was any chance for an upgrade the gate attendant didn't even have the decency to be polite.

We traveled to Rome via EWR airport on June 15th. We missed our flight for 5 pm as we overbooked the boarding time. On the business lounge they booked us for the 8 pm flight same day with the promise that our luggage is going with us. Next morning when we arrived in Rome my husband got his luggage but mine stayed in NJ EWR airport. We file the report at Rome airport and they gave us assurances that it will reach our luggage in our Ritz Carlton cruise in Lvorne Italy. We were 2 days docked at that port. We and Ritz Carlton made at least 50 calls but nobody was either picking up the phone or not responding or hanging up on us.

DO NOT ever book with United!!!! We were half an hour away from departing to Europe and United delayed our flight to Chicago to connect with our other United flight to Italy. They had no other options for us! They had no flights or any suggestions other than to go the next day. If we went later we would miss our cruise. We had to book with Delta to get there and pay $1352 a ticket one way! United admitted this was their fault and will do nothing to help us recoupe this immediate cost on an already expensive trip!!! It was their fault and they admitted it but couldn’t have cared less! Literally told us hope you fly with us again here is 250 miles??? Honestly they have the worst customer service of any business I have yet to encounter! Pay extra to fly with Delta or American and United doesn’t know the meaning of service!

The food was terrible. They put on the entire main course a sweet souse with a bad taste. Most of the people use salt and pepper in the food. Salads are mostly flavored with oil vinegar salt and pepper. They should have put that souse on the side as an option. The flights were delayed as most of the time with United Airlines.

I had a terrible experience at the San Francisco Airport flying with United Airlines. To start, the terminal is extremely far from the rental car center, which made getting to the gate very difficult despite arriving early. The signage and guidance were poor, and unfortunately, many of the staff members we encountered were rude, unhelpful, and dismissive.

I’m writing to share a very disappointing experience my travel party and I had with United Airlines staff at San Francisco Airport (SFO). From the moment we entered the United terminal, we were met with unhelpful and rude behavior from multiple employees, which caused unnecessary confusion and stress. We arrived at the airport early, but instead of receiving clear directions, we were met with curt and unwelcoming responses that only added to the confusion and delayed us. When we finally reached the check-in counter, the staff member, Mimi **, was extremely rude. She told us we were a few minutes late to check in our bag, but then reluctantly agreed to check it. However, when we attempted to remove a few items to reduce the weight, she treated us with a complete lack of respect and empathy. Her tone and demeanor were demeaning and unprofessional—as if she wasn’t speaking to fellow human beings.

This is my first, and last time flying United. Red flags went up when, on the day of the flight, I spoke with a customer service representative who, due to significant language barrier, prevented me from getting accurate information. We took a flight from the Cayman's and circled Houston for nearly an hour more than the time of our flight, told of storms. They diverted to New Orleans where I sat on a tarmac with a 2 y.o., one of several on the flight, for over four hours. About every half hour to hour, we continued to be told we were waiting for the storm. We were given half a cup of water and a biscoff cookie. Finally, we were told by the captain that Houston was allowing flights in, but about five minutes later the lights all of a sudden went on and we were told to deboard the plane. To be clear, no explanation except that it was getting 'hot and unsafe'.

Been at the Airport since 8 am, five times they have done a delay. It's now 2:24 Pm. I will show you how Airlines work. Due to they have people on wheelchairs with no one to help them if they need to use the bathroom or offer water. I would take pictures but I protect people privacy. But I can show you the text messages. But in the other hand I have to pay for my own food due to my friend got a voucher to eat and I did not get one but that's ok. Next time I'll fly with a new flight with another company like delta.

Worse airline ever!! They charge for every bag you carry on the plane 35$ each. Not to mention 40 each to check in bags. They also overbook flights. UNITED takes your money and overbooks flight!! WORSE AIRLINES. DO NOT TAKE UNITED.

Extremely dissatisfied with the service. I bought flight + car and the flight was delayed because of bad weather, so I didn't make it to the car rental on the day I was supposed to get there. Of course, I called the number provided by United to change the reservation for the car rental, which they told me was not possible but it would be honored. When I finally reached the rental car desk, they told me it was not possible to modify the dates of the reservation and so I had to pay for a new one. I gave United packages about $1000 for the car rental and placed a refund request. The refund number they gave me can't be found in the system and after several phone calls to the number provided by United, which sometime is answer by United and sometimes by Priceline, I haven't been able to get the $1000 back.

If you have to use this airline....DON'T! Our flight arrived early from Vancouver in to Denver and the connecting flight to Tulsa was due to depart at 8:44PM. The plane that arrive....at almost 10:00PM, had a crew that supposedly ran out of hours and could no longer fly due to their hours expiring. United Airlines knew this and instead of canceling the flight, they "delayed" it until 7:30AM the next morning. They offered hotel stays, but that meant we would have to leave the airport, pay for transportation to the hotel and the return early in the morning before the flight with enough time to go back through the hassle of the TSA screening. Yeah, thanks for the 3 or 4 hours of rest by the way. And on top of that, Father's Day with my son in Tulsa is now a bust! United knew what was happening but chose to let the customers deal with it instead of properly managing the situation! I would never recommend United Airlines to ANYONE after this experience!!

If I could leave a 0 star review I would. It seems every time I fly with them there is hours long delays. 10 hours here. 5+ hours there. Super frustrating. All you get is an, "Oh I'm sorry. Here is a $15 food voucher accepted at certain vendors". Paying so much for a flight and having to sit for hours longer each time you fly with them is a bit much. I understand having issues here and there but it's getting ridiculous. This will be my last time flying with them!

Still waiting for a functional aircraft for a flight to Hawaii. Two defective aircraft and a five hour delay (and counting). No inclement weather. Does United keep up with maintenance? Literally, epic failure for paid services. Will not fly United again. Worst flight experience ever where weather was not an understandable factor.

I have purchased business ticket with infant in lap, departing from JAX to Europe with the first connection in Chicago. I was carrying 2 month old infant in a baby carrier, 2 luggages, stroller, car seat, one Carry on, breast pump bag and diaper bag for a longer stay in Europe. When I got to the Jacksonville airport, I was told that Business class travelers have to use a kiosk. Imagine my face. It just so happened that 2 hours I had before the baby is hungry again have passed and she started crying. If it was not for a kind United Airlines worker and my friend who dropped me off, I would not be able to check in my stuff. This was a horrible experience. I think for a business class price, I would not need to go through the hassle of checking everything in using kiosk. I will think again before flying United. I’d rather book a ticket with extra layover with another airline than have to go through this again.

I was so thrilled to travel for the first time with one of the major airlines carriers in the world. But all my expectations fell short from the get go. Airline decided to cancel and reschedule my reservations voiding my prepaid sitting arrangements. Instead of carrying over to the next flight but of course they wanted to charge 4 times my what I paid from the beginning. No complaints regarding the entertainment or personal. But I will never recommend this airline to anyone.

Such a bad experience with their customer service. The policies they have to make a claim is trash. 24 hours to make a claim is not enough time for the working person. Don't have anything fragile because they will just damage things and still collect your hard-earned money.

For the second time United Airlines comes to our rescue. We had last minute flights from Colorado to Texas to see my dying mother in law. We were delayed mid flight in both instances but it’s United to the rescue. We simply let the flight attendants know our situation and they went above and beyond! They called the other flight on both occasions to hold the plane and let us off our flight first. I may never travel anywhere again if I can’t fly united. My deepest heartfelt thanks to United and their amazing employees.

My name is Sarah, I flew to Vancouver Canada from San Antonio TX on May 17th first class (flight # 280) with United Airlines. The plane was very old, dirty along with the worst services. My armchair fell off and no monitors. That was a first class for God's sake. I never ever again fly with United Airlines nor recommend to anybody.

Attempting to fly from Michigan to New Orleans. I was told that, even as an active duty military member, that I could pay $40 to hand carry my bag on the plane or I could check it for free— and only free because I’m a military member. This is contrary to the policies of literally every other airline I have flown on for the past 12 years, where a military member, whether flying on active duty orders or not, is given the ability to carry on bags for free.

This airline is the worst I have EVER seen. No customer service to speak to; you get a card thrown in your face and are told “deal with it online and contact someone online” in which you can never get a hold of someone. My boyfriend and I had a connecting flight from San Diego which happened to be in Houston (the worst airport ever) to Tampa our final destination. Our flight got in early - but there was an issue at the gate and had passengers sitting on the flight for an additional 30 minutes when we needed to make our connecting flight. We missed our connecting flight by two minutes after dripping in sweat.

Had a very bad experience. Paid for our tickets 2 months early from Sioux Falls SD to Prescott AZ. Got there getting ready to come back and8 somehow my husband ticket ends up on stand by. We called cause couldn't load boarding pass. Had to pay extra 150 to get is boarding pass for him to be able to fly. For our tickets paid 1200 dollars for these flights and Had to pay more. When you make reservations that should all be confirmed when pay for tickets. I got well the fees changed. They should never change when paid for. I am so pissed at this airlines for treating me badly and my husband. Took a half an hour to figure out with the United Airlines. We were leaving the next day. Never treat people like that when they spend a lot of money on tickets.

My experience was horrible. Flight from Florida to Newark was delayed and delayed all day until finally cancelled which incurred unexpected expenses and aggravation. (Car rental, hotel, etc) The next day delayed and delayed for 3 hours and didn't land until 12:00 am. United Airlines was well aware what was going on and still booking flights at Newark. We were not offered any reimbursement of any kind. Always flew United, not anymore.

The worst experience I've ever had with an airline and I'm 62 years old. My flight was cancelled and the next United flight was a 24 hour wait at the airport. So I had to book with another airline, and the United staff said I would receive reimbursement. Over a month later, no reimbursement... so I filled out their request for refund form. Then United got back to me and said my refund was denied! Incredible!!! Not to mention the hassle at the airport as my baggage was lost for a few days and I had to make an extra trip back to the airport to finally get by luggage. Never, ever fly United; they're the worst!!

United Airlines changed my flight 12 times. We waited inside a plane with 382 people 23 babes yelling and crying at Denver Colorado. 2 hours waiting inside a plane you can't breath. After this crap we stop in Houston. People running to catch the second flight running like a personal trainer class for 23 minutes to gate 44 who is far away. People in electric cars watching his cellphones and no desire to help to get to the gate. They must have good weed in Houston all the workers are in slow motion when the passengers are trying to catch a flight. They don't care. All the employees are high for sure.

What a bitter experience! I have travelled last year for attending a conference with my 4x4 poster tube. Staff didn’t check that in. They said I should tell flight attendants where to keep it. Flight attendants told me she will put it in secured storage and I should collect that in arrival airport. I was going back and forth to airport several times as staff said it will come in next flight and next flight but never came in. Then they lost it and I never got it back. I applied for reimbursement that they lost it. They said that their policy doesn’t cover poster lost/damage when they lost it by themselves. I was super upset as I was traveling for my company to present the poster in a famous conference. Anyway I had to make a new small sized poster to cover it up and to do that I had to pay out of my pocket. Whoever reading this could understand how much stress I went through for this just because I chose to travel in United. I promised myself not ever travel in United!

My fiance and I flew out of the Quad Cities International Airport in Moline to O'Hare International Airport in Chicago and from there to Punta Cana in the Dominican Republic.Let me just start by saying the United Airlines ap is extremely confusing and not user friendly at all! Our flight out of Moline left at 6am and we were told to be at the airport 2 hours before our flight left but when we got there, the United Airlines desk wasn't even open. Every other airlines desk was open but theirs. The sign said they would open 1 1/2 hours before our flight left. Then why were we told to be there 2 hours in advance? Then the 2 gals working at the desk were late getting there so we stood there watching every other airlines passengers get checked-in.

Arrived two hours before boarding. In Houston, it’s a big group of people, 1000 or more, about 600 seats to wait in. Then, they herd you downstairs only to say there’s a delay and bring you back upstairs then they take you downstairs again only to tell you that it’s been canceled. Then the next day, they delay the flight again not sure that we’re gonna get out the next day, no one seems to care regarding United personnel. Don’t fly united!

Flight was delayed in Houston an hour. They decided to load plane as a storm was coming in. We were stuck on the tarmac for 5 hours before going back to a gate. Offered food and water once in those 5 hours. No communication once we got off the flight and had to wait hours to talk to a service representative. I had to wait another 20 hours for a flight hey and they refused to give any food vouchers. Worst customer service I have ever had. Do not recommend flying this airline. I would give it a zero if that was an option.

I'm writing to express my profound disappointment with United Airlines. Recently, my travel experience was utterly ruined due to the shockingly poor service. After spending a considerable amount on tickets, I expected a smooth journey. Instead, I faced a nightmare. Despite sprinting through the airport in good faith to catch our flight, we were greeted by the staff slamming the gate shut right in our faces. The lack of empathy and unwillingness to assist was astounding.

My wife left her small black travel purse on the floor at her seat in United flight UA757 on 4/23/25 which contained credit cards and a good amount of cash. I noticed a very efficient and dedicated cleaning guy on the vacuum working between the first few seats when I deplaned, and exchanged a few friendly words. He must have been the one to have found the purse. United contacted us and returned by FedEx he purse within the week of the flight, today on 4/29/25, with all cards and cash remaining in full measure. Kudos to for this stellar, honest and much appreciated sequence of acts with multiple staff members to return this valuable item!

On April 18, 2025, I was scheduled to fly United Airlines with my children from SFO to Miami (Booking N6E2VT) to board a prepaid cruise for my twins' 15th birthday. Due to United's flight delay, we missed our connection, missed our cruise, and incurred over $4,600 in unexpected expenses for hotel, rental car, meals, and nonrefundable costs.

My first flight ever, flew with United and it was the worst experience ever! My flight was delayed from Washington to Newark and I missed my flight to Rome! I had to book a room and offered a 15 dollar discount to a hotel, that doesn’t even cover the taxes! They rebooked my flight but it wouldn’t be until the next day at 5pm! They then delayed that one which made me miss my connecting flight in Rome! I will never fly with them again!

Tried to get a refund even though I got the protection. Come to find out protection is only for medical. Guy says they can’t refund me but I can pay 200 to get a refund in 30 days. 30 days is illegal. He then hangs up and calls me back on another number to try to get my credit card number. Sounds like they got scammers working for them. Do not use Priceline and do not fly United. Never!!!!

Worst airline EVER. I have given them so many chances. I'm done. Always an issue. Always delayed. No service on board because of weather. We've been parked for over an hour. Continental was soon good until United got involved. Biggest trash airline ever. Stopped flying and started driving because of united. Had to take an emergency flight because of a family emergency. Should have driven the 17 hours. If there was a negative review I would be clicking on it!!

WARNING: United Airlines is allowing United Vacations to use their name and site. United Airlines take no responsibility for their third party travel vacation company United Vacations complaints. I booked a flight with United Airlines and I was asked if I wanted to include a car rental, hotel, etc. I chose an hotel; then I was redirected to United Vacations to complete the transition. I am 80 years old and I was thinking that I was still doing business with United Airlines. Two days before my departure I called United Airlines customer service and I was told I had no flight reservation booked. Just think if I had gone to the airport ready to fly. With no help from United Airlines it took me 97 days to get most of my refund.

I was sitting at the Gate for one hour and somehow they took off without me, my connecting flight. They never announced. They didn’t call my name. Was that too much to ask?! Besides I had to pay $40 for each seat. No carry-on luggage because I paid for Basic Economy ticket. $10 for internet. TERRIBLE!!!

Pay the extortion lost baggage fee!!! Don’t think that because your name, phone # and address business card attached to the baggage will be used to return it, they would rather sell your stuff instead of reaching out, and doing the right thing by their clientele. I have to assume that’s why they couldn’t find my luggage, may you fare better paying the extortion fee.

Trapped on a runway AGAIN!!! Every time it’s something with United. Half the flight leaving Dallas to Chicago had no choice but to now check our carry on bags and wait for them when we did not bring luggage to check in. Now stuck on a runway and still have to get bags. People for United did not care in Dallas, one lady was laughing at passengers boarding that were upset. I ONLY fly United when I have no other choice for work. Never had a good experience with United. Absolutely horrible customer service. They do not care about people and they will definitely let you know. Think twice if you have tight travel deadlines. Fly with a different company.

I’ve been a loyal United First Class customer for years. When a medical issue prevented me from traveling, I provided a doctor’s note and requested a simple extension on my still-valid flight credit. United flat-out refused. Instead of compassion, I received contradictory responses and no real help. Apparently, loyalty means nothing when you need flexibility due to unforeseen health issues. If you’re looking for an airline that actually supports its customers during hard times, look elsewhere. I won’t be flying United again—and I’ll be making sure everyone I know hears about this experience.

United customer services (1K service desk) have deteriorated rapidly in the last couple of years. I am a United 1K and million-miler. Increasingly, it has become more and more difficult to communicate with their customer service agents and to get any help. My most recent flight was badly delayed again (the delays are also happening much more regularly these days). I’ve called 3 times for compensation and it is still not resolved. Everyone tells you a different story and finally they referred to me to email. It seems that there’s a well-practiced tactic all agents deploy to frustrate people by telling them it’s someone else who handles the problem, not them. They would direct you to different directions. It seems as if every agent just started their job on the first day and they just don’t know anything.

This is the absolute worst airline I have ever dealt with. Each of the first few times, I thought it was a fluke so I decided to give them another try. What a mistake. When I went to check in and they said I had to change my name from Chris to Christopher. This also came with the need to rebook the tickets for my spouse and I (even though my spouse's name did not change). So I paid double for these tickets. They said, "There is nothing we can do, it is company policy." So there is something you can do, change the policy. I will be writing 1 star reviews until I run out of websites to write on. I will also NEVER book with this company again.

So, I booked a trip, paid $391.48, and also paid for the insurance. Now, I had to cancel, and United stole $149.00 and issued me a credit, but it did not issue me a refund. I will be filing a complaint because I was ROBBED without a gun. United I will never use and keep the credit because you suck in every aspect. I would give a -zero if I could.

I am a first time mom and was hesitant to fly for fear of my stroller and baggage being damaged. I trusted United with my stroller for a 3 hour flight. It was tagged "Special handling" and I bagged it in a large travel bag with "special handling". They broke my stroller and did not care. After contacting the airline they told me they are not responsible for that because strollers are not designed to be checked as baggage yet they require you to check strollers. I will never fly United again. No parent should trust United Airlines, they are not family friendly and couldn't care less about items tagged by them "special handling."

I will NEVER FLY UNITED AGAIN. They do not help resolve your issue or compromise even if they do not lose any money at all. So I booked a United flight through Expedia. Then my flight was cancelled. So, both my partner and I had a credit refund on United which had an expiry of 12 months. Due to health reasons, I was not able to fly for the next year and a half. I therefore requested that my credit balance be transferred to my wife. A simple ask I thought. However, this was impossible and the customer service made no option possible. In other words, United are not willing to entertain anything and don't care what your circumstances are. So Watch out before you buy a ticket from United. They may not be worth your while.

I was at Chicago O'Hara airport in terminal C Gate C8. A lady walked up to me and asked for while I was awaiting my flight. She was a Spanish speaker and I sent her to talk to the agent at gate C6. The agent incredibly rude to and stated she did not speak Spanish. I walked up and told the agent what she wanted and the agent was rude with me. I explained that was not acceptable behavior. She continued to be rude to me and another passenger. I feel this in appropriate behavior and poor customer service and she refused to apologize to me or the other passenger. If this a representation of this airline this is poor and unacceptable. Her name is Linda **. If you are at O'Hare in Chicago beware!

I booked a flight through United Airlines from Pennsylvania to Brazil. When I arrived in Brazil, I missed my final flight to my destination on Gol (which United booked). A United rep cancelled my original flight and scheduled me for later that day. Once they cancelled the original flight, no one was able to find my checked luggage because it was no longer attached to my ticket. My luggage has never been found (2 months later). Two weeks of vacation necessities gone. Gol has offered me $600 for at least $1600 of missing items and United has washed their hands of it! Buyer, beware, they will not help you if you are scheduled any leg wth another carrier. I'm tired of fighting and just so angry that I will only receive 30% of the value of my things.

Terrible customer service, flight delayed over 13 hours to a morning flight, not weather related, had no boarding pass and was directed to QR code at every turn that wasn’t working. Agents refused to help and carried an attitude, united tried to buy me off with a 5 hour hotel stay and $15 food voucher. I’m a member, cc holder and frequent flyer. I’m never flying United again unless it’s through points.. The assumption everyone has a smartphone is a lawsuit waiting to happen!

We haven’t even taken the flight and it’s already a nightmare. We’re a family of 5 - kids aged 3, 5 and 6. For whatever reason (certainly not my fault) the schedule was changed and they cancelled and reseated our assignments that were booked 8 months ago TOGETHER. Our family is now separated and they have the 3 and the 5 year old sitting with strangers and my 6 year old by himself. What’s the point in asking for their ages if you are going to send my travels plans into complete chaos because of your lack of oversight for seating assignments for families traveling with small children. It’s unsafe and inappropriate to do this.

Don’t talk to their representatives. They will charge you a $150+ fee on top of the difference in fare when you can book it on their app and just pay the difference in fare. And they could care less! Unfortunately, I was in distress from missing my flight from Panama City to Houston thanks to my late driver and insane traffic, and listened to the agents at the United counters in PTY when they told me to call and have the reservation changed. I could have saved about $350 by completing the changes myself on the app. The reservation rep booked the wrong day causing me to pay an additional cost. I’m done with this airline! I’m now sitting here waiting to drop my bags and check in but there are no agents or kiosks!!!! They have disappeared!

It was frustrating that at the gate about 15 of us were made to check our bags when there were many spaces left in overhead bins. We were made to check them before we could even look for spots. No thanks, United.

I paid extra to be in an earlier boarding group, but after group 1 boarded they warned us that they were running out of room and called group 2 and quickly announced there was no overhead space left. I had just unboxed my brand new Kade Spade designer bag that morning and thought I would keep it safe as a carry on but was forced to check it. On the plane, there was a number of empty overhead spaces so I was upset they forced me to turn in my gorgeous new bag.

To make a long story short: On 3/20/25, we were to leave Omaha at 6:00 a.m. and never left until 11:00 a.m., which made us miss the last possible flight from Denver to LA to get to our cruise on time. The pilot and flight attendants were not attentive at all, didn't even offer us anything to eat or drink while being stuck on the plane for 5 hours. And now, United has sent me an email saying they are not reimbursing us for our flight. I used to fly United quite often, but after this experience, I am done!

I had two recent terrible experiences with United Airlines. Both occurring on flights to and from a home airport. The first was an issue that wasn’t fully explained but at least the airline had accommodated many of its customers. I received a hotel voucher and three meal vouchers. That was due to having to rebook for an early morning flight the next day.

I took my annual vacation to Cebu Philippines in November 2024. The attendants are not very professional nor friendly. The return flight was even worse. (This is not my first time flying United). The other time also had delays. The flight from Seoul (ICN) was the biggest issue. The flight boarded and took off but had to return to the airport for a technical issue. The flight attendant said the plane was out of balance. This was after 1 1/2 hours into the flight. Then we were put on the Skybridge while the problems, more than just the weight distribution were fixed. One point to consider was I had a 7 hour layover in Seoul. We finally took off again after a long wait. Upon arriving in San Francisco (SFO), the connecting flight had taken off an hour earlier.

I had the return leg of my international flight canceled due to United not having staff. They offered a voucher to accommodations that were totally unacceptable so I slept in the airport only to be told the next morning they could not get me out of Newark until Friday and my flight was canceled Wednesday night. When attempting to seek a refund received the runaround and ultimately an offer of a few miles for an airline that I will NEVER fly on again. Not to mention they lost my luggage and when they found it delivered it to a strangers house and never followed up with me after reassuring me they would retrieve the bags. Luckily a neighbor was kind and brought the bags to my home.

Paid full fare 1st class. United has become a 3rd rate airline. Their airplanes are old: a 757 still flies from IAD to SFO with no TV screens in first class. And that’s a 6 hour flight! On my trip, outbound was delayed for nearly 6 hours. On the return was delayed due to mechanical for another 2 hours. The worst part is the pilots are excellent at minimal info sharing; and the crew was kept in the dark and pretty much got their info from some of us who kept getting the usual “oh we’re sorry” text messages. Penny wise pound foolish is what I call United Corp officials.

Absolutely the worst airline I’ve ever dealt with, and I will gladly pay more to never fly with United again. I travel frequently for work and handle all of our company’s travel arrangements—after this experience, I’ll be booking exclusively with Delta or Allegiant moving forward. On my return flight to Cincinnati (UA3403 on 3/21/25 6:30 PM), I encountered the rudest gate agent I’ve ever dealt with at Newark Airport. I did nothing to warrant the hostility, yet she was completely unprofessional and dismissive. United’s customer service is beyond unacceptable, and it’s clear they have no interest in treating their passengers with respect. 0/10 experience—save yourself the headache and spend the extra money on an airline that actually values its customers.

They left our luggage at our layover airport, so we arrived at our destination without our winter clothes and my meds, which were in the checked bag. They sent the luggage to our apartment later, but it arrived damaged. After everything we went through, ending up with a damaged bag was just the last thing we needed.

There’s such a money grab bags. It’s ridiculous. As soon as they board as many people as they think there are bags, they check all carry on bags so that you will pay for priority boarding. What else are they hiding especially when it comes to maintenance.

Flight UA1359 from Newark to Atlanta on 3/19/25: I was supposed to be in First Class seat 4B. Morning of the flight, the aircraft was changed. There was not going to be a Row 5 in First Class. I should still have occupied my 4B seat. However, Betty at the Gate decided to give my 4B seat to a man who was supposed to be in Row 5. I got bumped to a middle seat in economy, seat 8B. I am a 77 year old woman, and the man who took my 4B seat was perhaps in his 40’s or early 50’s. A blatant case of sex and age discrimination! I am very displeased with this action taken by United Airlines, and Betty at the Gate.

No outlets work In the United area of San Diego airport gate f12. The rest rooms are not clean or kept up. Flight was pushed back several times. No we will take care of you. No anything but excuse. If I did my job like this I would be fired. Do better or lose a Americans support.

Was on my return trip from Corpus Christi TX to Des Moines IA . First flight got delayed 2 hours. Second flight out of Houston Tx got delayed 14 hours due to pilot reset. No accommodation was made to book thru another airline or a hotel. Was told that maybe I should fly Southwest next time. You have been warned.

They need to do more maintenance on their planes! I'm on Day 3 of trying to get home! They keep attempting to blame everything on weather delays, but every plane I have been on has either broken or had something that needed repaired before we could fly. Due to this, I keep missing my connections and getting stranded! The first few times they at least gave me hotel and meal vouchers. However, now I'm stuck in a sketchy hotel in Chicago that I had to fight with them to get this time. The customer service person was beyond nasty and tried to blame weather for the delay. The delay was caused by computer issues with the plane which delayed us in Orlando for over an hour! That's why I missed my connection. It was not a weather issue! Start servicing your planes United! I'm too afraid to fly with you ever again!!! DO NOT USE THEM!!!

I booked my daughter a trip to Ireland for a study abroad program. This has been a horrible experience. It started off easy her check in in Omaha was great, fast and easy. Then she boarded her first leg of her trip, they boarded the plane only to find out they had a flat tire. So they delayed her flight 2 hours which she would miss her joining flight to Europe. She went to customer service to find a new flight. They said the next flight was the next day, and she would have to go to Chicago in the next flight otherwise they would have to wait 3 days. They gave her a voucher for a sketchy motel. But before she got to her hotel, United told them she would have to get her luggage for this flight and put it on her flight tomorrow.

Please if you want to have a hassle-free travel do yourself a favor and DO NOT book through United. Their customer service is terrible. They are rude and don’t know more than you do despite the fact they work there. We bought airfare through Expedia. We had an error that it was not confirming our reservation so I called United and they told me to cancel that reservation and make a new one through them which I did. We received confirmation on our flights. A week before we were supposed to leave United sends an email that there is an issue with our reservation. It was never “ticketed” so we had no reservations for six people to travel from the West Coast to the East Coast. They didn’t offer any sort of assistance nor were they willing to work with us on the ticket prices, despite us already having a reservation. We will never fly with them again. We also will make sure anyone we care about doesn’t either so they can avoid the hassle, stress and disrespect.

Was supposed to land at 9:22 Am. It's now 11:11 am and we could not land so they sent us to Sarasota to get gas. Every 15 minutes the captain has an excuse. I will definitely go out of my way and pay more money not to fly United ever again.

I had to use a new service from United. A doctor butchered me during knee replacement surgery and I’m now disabled. I traveled from TX to OH to get to the Cleveland Clinic. The wheelchair agents were so professional, asked me if I needed to stop at the rest room or get a snack, were waiting for me at my connecting flights. I was so impressed with their professionalism, kindness and understanding. Great job United. I was so worried about traveling due to this horrible disability.

Booked a trip to Kauai for family for Christmas. Tried to use United Status Match, as a Million Mile Delta flyer. Got the run-around for 2 months (seriously). Finally got the documentation they required (Delta card with barcode), and was told the last step was to take a United flight. Took United flight, and followed up with them about status. They told me it took 5-7 days to review. Followed up multiple times and told it was in que, and would be ready in 24-48 hours. Followed up day of flight, told it wasn't approved. Took outbound flight and paid over $300 in baggage fees, and sat in back of plane.

I recently flew United from Phoenix to Panama, with a layover in Houston. I had not flown United in over 10 years. During this flight to and from Panama I remembered why. Flight UA0134 in Houston was delayed for over an hour. No explanation. We just sat on the plane waiting to move away from the gate. So it turned a 12 hour day into 13 hours or more. Again, no info as to why.

I felt unfairly singled out by United Express gate agent Andrea. She first asked me to consolidate my bags, which I did. My elderly mother’s bag strap broke, so I carried it to her seat to assist her. Instead of asking, the agents assumed I was trying to bring an extra bag and treated me as if I was ignoring the rules. As I boarded, Andrea stopped me again—not about the bag, but to tell me, with attitude, to put my child’s light stick in the overhead. She added, “Ma’am, I am trying to be nice here,” which felt condescending. If it was an issue, she could have mentioned it earlier instead of repeatedly calling me out.

My wife and I just had the worst international flight experience on March 1, 2025. We took flight UA 15 from London Heathrow to New Jersey. We had an hour and a half delay due to some fog conditions at LHR. Not only the inflight service was mediocre but also we experienced some issues at the moment the plane was approaching the runway for landing at Newark. With no particular announcement from the pilot, the plane basically took off again. In my view this was a very risky security moment. This was not only scary but put us under more stress to try to catch our connecting flight to Miami, our final destination. Bottom line, We lost the connecting flight and we had to contact some representative from United to provide us with some options.

I messed up on my return trip home. Apparently I was looking at the arrival date rather than departure date. Customer service went out of their way to help me reschedule my flight. Agreeing to review my bungle, they offered to revalidate my tickets for the low cost of $100 and allowed me to reschedule, instead of requiring me to purchase new tickets. They were professional, kind and understanding even though the mistake was mine. I greatly appreciate the help and service I received. They showed themselves to be the epitome of professionalism throughout the whole ordeal and I am grateful for their help. 10 stars if I could.

Hello, I’m expecting a full refund for flight and compensation for an unexpected stay in Chicago based on my past experience. After boarding a flight to DEN we sat on the tarmac for 20 minutes. At that time we were notified that there was a faulty part and we needed to go back to the gate. I began to worry about my connector at this time but we were told we have an update on 30 minutes. At around 27 minutes we were told that all was well we needed another few minutes to run a test and we’d be off. I was relieved at I thought I’d make my flight. ANOTHER 36 MINUTES LATER, we then pushed off from the gate. Then sat for another 15. At this time I was very worried about my connector and didn’t want to get stuck in DEN. I tried to get off the flight and was not let off KNOWING I would miss my flight.

Awful Customer service and Company. Do not fly with them at all. Stranded 3 travelers in Chicago for 3 day before providing alternative accommodation. After choosing to hold a flight for other passengers causing 98 missed connections. Then proceeded to lie repeatedly that I would fully compensate for my rental car I had to purchase to leave the Airport in Chicago before my next flight 3 days later.

During my flight with United Airlines, UA 995 from Brussels (BRU) to Newark (EWR) on February 20, 2025, in Business Class, seat 5L, I experienced what felt like blatant discrimination by a member of the airline’s crew. After boarding and taking my seat, I noticed an older Caucasian female flight attendant offering drinks to all the passengers. However, she deliberately bypassed me. She walked past my seat multiple times, and even when I politely said, “Excuse me, may I have some water?” she completely ignored me, refusing even the most basic acknowledgment—eye contact.

The economy class is uncomfortable for long trips. There's no space... The flight attendants are nice. First class was great, great service, great service. The business class wasn't great, I paid 200 extras for nothing: no TV screen, mostly the same space for legs. All the employees were great, kind, only one that was kind of rude on my onboarding in Houston to a flight to Lima.

United Airlines phone customer service is the WORST! I waited on hold for 45 minutes, only for the call to be answered and immediately transferred elsewhere for another 25-minute wait! Someone finally picked up and then the line went dead! They are AWFUL!!

I HATE United Airlines! This is the worst airline ever. The staff is SO rude, OMG. I don't know why I keep purchasing tickets here and giving them business. They are awful!! On my last trip, one of the flight attendants called me an “idiot” and then he denied it. Today another one pretended that he didn't see me when passing out the snacks. The wifi is never working. I don't know what's wrong with the pilots also. They need some serious flying lessons.

Use any other airline besides this one. If you don’t have any other options then drive. There were delay after delay because of the flight crew being late even though it was the first flight of the day. A second major delay because the de-icing truck could not be located. I kid you not. They just don’t give a crap. Please stay away. I am personally not flying with this crappy airline.

Left plenty of time between departure from Dayton to get to Chicago for international flight (on another airline). Plane was delayed briefly due to weather. No big deal. Still plenty of time. Then mechanical issue. Ok, still plenty of time. Then same mechanical issue. Then arrives and same issue again, and same issue again. With taking off and turning back around in there between the first two and taxi to runway and back to the terminal between the second two with me on the plane. Instead of a new plane (which they should have done after the second time the same boiler warnings popped up and having to turn the plane around) keep working on the same plane. Then ground it.

Gabbie P and the crew team for flight were exceptionally nice. Pilots even did a great job. Smooth flying and got us there well ahead of time. The new infotainment systems are nice and easy to work and great! Travel with my small dog was excellent and they all treated us both very well. All planes and staff should be this kind and easy to deal with. Made travelling very comfortable even in economy and that’s one of my first times saying that! Please ensure all flight crews see this and how business should be done. Thank you gabbie and entire team!

Flight from Key West delayed. Made our flight to Washington DC transfer to Detroit late and missed our flight. Their fault. Made us stay from 515 pm to 8 am next day. Did not offer any inconvenience expenses or cot or refund. Could not get help on how to get new tickets until we finally figured it out. No charge for new tickets but had to stay all night. Staff all rude.

I booked a r/t flight separately from my husband because we are flying different days. I was back and forth between Spirit tab and United. I accidentally didn't change my husband's time from mine. It clearly says there will be a fee for changes. But I literally just did it. The cust service person was snippy. He made Spirit look good who in the past gave a one-time courtesy for something.

Our family 3 people planned to ride a cruise at San Diego before Christmas 2024. We took UA from Vancouver to Denver, it was on time. But after we arrived at Denver, the flight from Denver to San Diego got cancelled due to weather conditions. We had to take a flight to Los Ageless, then called a Uber to San Diego in order to catch our cruise. When we asked UA to compensate our Uber fee, UA rejected. Instead, give us $100 voucher validated for one year if booking with UA in the future. That's not fair. We suffered a lot when we stranded at Denver Airport and cost us a lot extra for this trip.

I boarded this plane in Houston, This plane is a Mesa Airlines aircraft, the interior was filthy, it smelled horribly and this plane was over 20 years old. During takeoff the plane was making cracking noises, and then there was a very large boom and the passenger next to me started screaming and pointing at the Exit door, as you can see in the attached photos, the top portion of the Exit door had popped off, we attempted to call the flight attendant but she was not able to respond until we were up at our cruising altitude, when she came over, she was irritated that we had called and said "It's only cosmetic damage." This experience was unbelievable, as much as we pay to fly, this is unacceptable. Safety should be the top priority!

I haven’t flown United Airlines in quite some time and based on my experience this morning won’t be flying them again anytime soon. 2 out of the 3 gate agents were so very rude, completely unwarranted as passengers were all being nice. These people need training. What happened to customer service and simply being polite?

United put my flight credits from 2 canceled tickets of approximately $400 on somebody else’s frequent flyer account. I was notified by the other person at the time the credits expired. United refused to extend my credit given their mistake and essentially stole $400 from me.

Went from Cincinnati to Chicago on 23rd Jan evening, and I already took pic of boarding pass on my mobile. Since I wanted to confirm, I went to the United counter at the entrance to the security gate, the line was empty and two staff manning the desk. I walked over and asked I already have boarding pass on mobile, do I need to take a printout or this will do? She replied with just 3 words - Your passport or ID. I again tried to clarify I was just checking...but she just curtly reply the same 3 words. I looked over to the other lady staff to see if she understood, she just looked away. I didn't wanted to spoil my mood so just gave my ID and she gave a printout. Even after knowing I'm a priority boarding customer, it's surprising how United can put such unfriendly staff to mann their counters. I will avoid this airline or even if I take, I will avoid contact with any of their staff!!

Sad to say this airline has lost touch with its customers. Very poor service. How far they have fallen. Will never fly with United again. Delta is always the best. Don't know why I made the mistake of trying to fly with United again. Everyone that works for United just simply does not care about humans at all.

We flew from LAX to Scranton. On the flight from LAX to Chicago O'Hare and the flight attendant was OK, but gave the impression she didn’t want to be there and her long dark hair was straggly. It was OK, BUT from O'Hare to Scranton, it was GREAT. The air hostess was ASIA. She was beautiful and made us feel so welcome. What a lovely person. She made all the difference. We never met the pilot, but he sounded nice too. Thanks Asia! We really appreciate you. Hope we get you on our return flight! 🥰. United is lucky to have her!

I am beyond frustrated with my experience with United Airlines. I flew to Kona, Hawaii for my 49th birthday with my mother, and my 12-year-old daughter was flying separately two days later with my father to join us. My daughter has severe anxiety due to past trauma, and it was crucial for me to ensure she was seated next to someone she knew. To accommodate this, I paid almost $200 EXTRA for guaranteed seating together.

My experience with United Airlines on Thursday, January 30, 2025, was nothing short of a disaster. I was scheduled to fly from Newark (EWR) to Miami (MIA) on a 10:30 AM flight from Terminal C, Gate C135, but what followed was an absolute nightmare. After boarding, the flight was delayed repeatedly—first to 10:50 AM, then 11:07 AM, then 11:30 AM, and then 12:15 PM. Eventually, they forced all passengers to deplane and left us scrambling for alternative travel options. Just when I was trying to figure things out, I received a text message instructing me to go to Gate C110, so I ran for 15 minutes straight, heart racing, fearing I’d miss the flight—only to find out that Gate C110 was actually for a completely different flight to Johannesburg!

We planned a trip to New Orleans but had to cancel due to health reasons. We rebooked but when we tried to change the destination they said the tickets had expired and no refund was allowed under their “rules”. At 77.5 age you think they would be helpful! I will never fly them again. A rating of 1.5 - wow perhaps zero would be closer.

You know all those commercials we love so much? Well, if you love those you'll love flying United. During take off today from MCO to IAD 09:00 all the TVs and speakers blasted hotel commercials.... I'm already uncomfortable crammed in my seat and you're now forcing me to watch AND listen to commercials... These companies have lost their minds.

Hello. In April of 2020 I had a flight booked. Of course all flights were cancelled at that time. You would think United would automatically give a refund but no. They gave me a crummy credit to use at a later date. I have been asking for a refund for years now, and they write back saying they don't have to. I consider this theft.

I would never recommend flying with United. I always flew from Portland Oregon to North Dakota. Most of the flight are from United Airlines, I wish there’s more option and wish there is a direct flight. Flight always stop either at Denver or Minnesota. Since last year, my flight always delayed, cancelled or if it’s delayed I will missed my connecting flight which happened many times and still acting that this is not their fault. United never compensate me or anything.

United canceled my flight due to a mechanical issue, causing an 86-hour delay and significant financial and emotional stress. Despite staff assurances that additional expenses would be covered, my claim has been denied, and my follow-ups ignored. This lack of accountability is unacceptable. Travelers deserve better. @united, do the right thing. #UnitedAirlines #CustomerService #TravelDisruption

United Airlines’ Mileage Plus Program is a big JOKE! The program entice customers with “plus points” for airline upgrade but despite following their guidance, the upgrades do not always come. There should be a balance in how United treat and value their loyal customers. This is not good business practice. We have about 190 plus points that will expire on 31 January 2025. We requested that United extend them for another month, end of February 2025 BUT that request was DENIED!!! I addressed my request to United’s leadership.

I would never recommend flying with United. I paid over $1000 for flights which were cancelled same day. I had a 6 month old baby. My entire family was treated rudely by every United employee. Gate agents refused help, told you to call United hotline to chat, who then directed us back to a gate agent who refused help. I reached out to United support, and was met with no support and only apologetic emails. I would rate United as a 0 if I could. Highly recommend flying any other airline.

I had an incredibly disappointing experience with United Airlines at FAT (Fresno Yosemite International Airport), specifically with one of their contractors, Vanessa, who was a poor representative of the company. My wife, toddler, and I arrived at the United Airlines counter at 1:33 PM for our 2:20 PM flight (well within the 45-minute mandatory check-in window). However, there were no United representatives present at the counter when we arrived. A few minutes later, Vanessa showed up wearing her cool shades, casually walked to her computer, and stood there without acknowledging us.

We had a flight booked for 8:23 am. We arrived at the airport at 6:15 am and went to the kiosk to check in. The kiosk flashed an error message that stated an agent was required to complete the transaction. We asked for assistance and was pointed to the bag check desk. We wait in line for the bag check and pay to check our bag (because carry on bags aren’t free) and were then told that we had to use a QR code to find out the issue with check in. We scan the code, TEXT with someone from customer service (because their “audio system is inactive”) and were told to complete check in at the kiosk (back where we started).

Went on a family vacation from Detroit to Orlando with layover in Chicago. Flight from Detroit didn’t show up until 30 minutes after scheduled departure time. Had to RUN from one end of the airport to the other end. Not an easy task with an 8 year old trying to keep up. Then on our way back home, we had a layover in Washington DC. Our flight was severely delayed leaving. We landed in DC just as our connecting flight was taking off. United put us up in a hotel and gave us food vouchers. I was not happy with the situation. I typically fly Delta, but decided to give United a try. This is a lesson learned. I will never fly United again.

Flight 1535 Dallas to Denver on 1/17/25. Relatively full. Some passengers selfishly placed their 2nd items in overhead bins instead of placing under seat. With owner permission, I moved a backpack across and fit my luggage sideways between the support beams because the support beams would not allow the bag to go in completely (post landing photo attached). Took my seat at window. Attendant Brian came a few minutes later while people are still actively boarding and asked me if that was my luggage. I said "yes." He told me to move it to the back of the plane because it does not fit.

I was traveling to Chicago yesterday from a local airport in Charleston West Virginia. I was at the desk to check in half an hour and even boarding was not started yet. This despite my effort to check in online, I could not when I arrived. They said the check-in is closed and they were surprised the lady at the gate wouldn’t open the flight despite multiple calls and I miss my flight. I was told that they were faulty seats and that’s why they did the restriction earlier. They did not even offer to find me another flight and I waited one hour to to talk to a supervisor. This is not the first time and I went home with my tail between my legs thinking about the good old days. Recently they lost my bags with valuable in it and after three months, they told me the bag will be auctioned and sold so go figure.

I flew with this airline. I had a family emergency due to father deceased, I had to buy two other tickets for my siblings. After booking my sibling's flights and doing a PlanIt on CC, I called to rebook them due to times not being adequate but needing help altogether. The United rep said “it does not matter how you order or book different reservation because we are still going to charge you for the unused segments”. If you can fly any other carrier from the USA, do so but avoid UNITED AIRLINES. They never dropped the unused segment and it costed a lot of money and they never honored the missed and cancelled flights and still paying for them. This airlines is poor and never EXCELLENT. They also claimed that they have nothing to do with COPA, HENCE, now I have to pay for extra flights.

Read till the end! 😊 I was flying from San Diego to Washington DC and then to Mobile and on our flight from SD to DC, our pilot made an announcement that we would be landing in Denver due to an issue with the plane. Long story short, a lot of us ended up missing our connecting flights. Huge bummer, however I can’t compliment United and their staff enough for going above and beyond to accommodate us.

As a professional woman who has flown with many airlines over the years, it’s the first time that I’m told I cannot have my purse with me with a laptop and a carry-on luggage. In 30 years of flying, I have never been asked to check my carry-on because I have a purse. This seems absurd as it goes under the seat in front of me, as does my laptop. Seems like men have an advantage here? I need my purse for my personal products. According to United I would then need to pay to check a carry-on as luggage.

I used United to fly to and from a funeral. I had the worse experience ever on my way home. First, two minutes after taxing away from the gate the pilot announced that we had to sit on the runway for an hour because IAD was not accepting landings due to high winds. This meant I might not make my connecting flight. And, of course I was still in the air when my connecting flight took off. United was unable to book me on another flight that day, they did not offer me any compensation! No hotel, No food voucher, nothing. I was on the phone either them in the airport for two hours and all I got was, "Save all your receipts and submit a complaint and we may reimburse you some part of your expenses." I rolled with that until I ran into others from my flight on the tram to ground transportation, got “free” hotels and food vouchers!

Delayed one complete day. Boarded. Now sitting waiting and waiting, oh did I say we are waiting. Yeah waiting still. 80% of passengers are going to miss connecting flights. Is this the first and only little snowstorm you experienced. I would almost bet on it. What a disorganized group of incompetent "Professionals" running United Airlines.

First plane wasn't bad but second flight I had a screaming kid behind me the whole time. Left late, arrived late and they destroyed my luggage. I asked about it and the woman working baggage laughed and said they don't compensate for ruined baggage or the would pay out constantly everyday. IDIOTS. Worst ever.

I was scheduled to travel from Philadelphia thru Montreal, with Casablanca Morocco being my final destination. United Airlines canceled my flight and rebooked me with Air Canada (AC). This resulted in AC in Casablanca charging me twice for a checked bag that I had already paid for thru ASAP Tickets. It also meant that I had to book an extra night's hotel stay because I could not leave the tour to come back a day earlier.

United is really starting to look like Spirit Airlines. The customer service doesn’t have a clue what they’re doing. The gate host didn’t even know the flight was delayed until the customers started telling them. The plane allegedly had mechanical issues but they wait 15-minutes prior to board to take the plane. United Club is a joke. If you had a pass, you need to go to the other side of the airport to use because they weren’t allowed to the closer clubs to terminal 2 O’Hare. The flight was supposed to leave at 10:43 am and after 2 hours you would think to offer water and snacks but I guess I’m asking too much.

I recently encountered an incredibly frustrating and unethical practice by United Airlines regarding their flight cancellation credits. After canceling a flight, I assumed the credit I received could be used toward any United flight, as one would reasonably expect. However, to my dismay, United has implemented a policy where these credits can only be applied to select flights—typically more expensive, longer routes.

Exceptional Service at International Arrivals Talleo, I recently had the pleasure of going through the international arrivals process, and I must commend the team for their outstanding service. From the moment I landed, the staff was friendly, efficient, and professional. Talleo managed the crowd with ease, ensured all passengers felt welcome, and provided clear instructions at every step. Thank you Talleo for your help and service.

I had a trip booked to Jakarta, Indonesia for November of 2024. My brother was recently diagnosed with brain cancer, so I had to cancel my flight, which I did so in October of 2024. United Airlines refuses to refund my money. I canceled in a manner to allow another potential customer/passenger to purchase the seat I had booked. I contacted the credit card company as well to resolve the issue, in which the card company temporarily refunded the money while it was disputed with united airlines.

If I need to cancel my trip weeks in advance, I should be able to get a full refund. Simple as that. We had concerns about traveling to an area due to increased crime and violence, so we decided not to go. I'd understand if I was canceling the week of, but weeks? Come on. They are blatantly stealing or going to steal money.

I rarely write reviews, but my recent experience with United Airlines left me frustrated and disappointed. Our flight was delayed 2.5 hours because the airline forgot to load the baggage. It’s hard to understand how such a fundamental aspect of airline operations could be overlooked. This delay meant I missed my family’s New Year’s Eve dinner, an important and irreplaceable moment I had been looking forward to for months. While delays happen, the lack of clear communication or proactive measures to address the situation made things even worse. I expected better organization and customer care from a major airline. This experience has left me questioning whether I can rely on United Airlines in the future. I hope they take these incidents seriously and make changes to avoid leaving other passengers in similar situations.

Terrible customer service. Twice in less than 2 weeks I've been badly treated by crew members. I will not be flying with them again. After asking me load a carry on I to the hold I agreed then they said they didn't need it doing on the first flight. On the flight from Denver after being told it was OK to store in the aircraft overhead bin they changed their minds again and held up the flight. Attitude of flight staff is a disgrace

The lady at check in was rude from the get go. They oversold the plane, asked our flyer if he would delay his flight because they overbooked the flight. He wasn't able to because he had to be back in New York. At that point she became rude, and started carrying on a snarky conversation with another ticket checker. She said in a snarky tone "since no one is volunteering 3 of you will be kicked off the plane anyways so you won't have a choice."

Don’t fly often, recently flew United from Denver to Chicago. Was flying alone on Christmas Eve, I really appreciated the email that had every step of the way-where to go and what to do next. It made me feel comfortable that I was moving in the right direction to get to the plane and get home.

Flew out from Florida to Texas to visit family and both the outbound flight that was supposed to land in Houston was diverted to Austin and then back to Houston and on the Return Flight was supposed to land in Sarasota and was diverted to Fort Meyers before heading back to Sarasota FL. Both cases the planes had to stop for fuel as they were running low. The first flight was also delayed and we were on the plane for over 6-hours without any water offered. This is the worse flight I have ever been on in both directions. Stay away from United as they are unorganized. Spend a little more for a better airline and experience.

Review: I had an extremely disappointing experience with United Airlines on my flight from Washington Dulles to Accra, Ghana, on October 18, 2023. I checked in 4 bags (2 free, 2 paid) and was wrongly accused of checking in 5 bags. Despite the error being acknowledged by the staff in Accra, I was treated poorly by the agents and managers at Dulles. I was called a liar, threatened with removal from the flight, and subjected to humiliating behavior. The customer service was disgraceful, and I felt discriminated against. This experience caused me significant distress, and I expect better treatment from such a large airline.

This is the second time I have flown United and both of my experiences were horrible. Both times, extreme delays stating it was weather-related and really they had no pilot both times. This second time I am at IAH and it rained for 10 mins today and the flight has been delayed by 4 hours. This is unacceptable. They never have anyone at the gate. The first time I experienced this was flying out of Dallas my original flight was supposed to leave at 6 pm they delayed us until 3:30 in the morning before finally cancelling the flight.

United Airlines customer service is normally terrible, inexperienced, rude and present a lower class of professionalism as most are underdeveloped in competence. But my perspective has been momentarily salvaged by IAH's United Airlines: Yolanda ** and Mckenzie **, as they were attentive, knowledgeable, and very courteous to not just me, but everyone they encountered that I witnessed. They are a great tribute to IAH, United Airlines and the Airline Customer Service industry.

I flew into Denver Int'l Airport and my connecting flight to George Bush Intercontinental Airport was boarded and then maintenance issues (on a Boeing 777) caused us to deplane. This made me miss, and have to reschedule my flights. Instead of getting to my destination at 3pm, it was 10pm. Already a HORRIBLE delay. I was assured that my checked bags would be taken off the plane and would arrive WITH ME at my destination. Of course that was not true. Not only did it go to George Bush Intercontinental Airport, but I was told by the United app that it would be arriving at 11:30pm and I could collect my luggage at the carousel. I waited, even though I was dead tired after 17 hours of being in airports but then at midnight, it still had not arrived. There was NO ONE to talk to at the airport, the phone number directed me to the app or to chat, which both directed me to the phone number.

Flew on four separate United flights from St. Louis to Paris and return trip. Three of the four flights were 20-45 minutes late in leaving due to maintenance issues. The last leg of the journey the flight was so late that we only made our two hour layoff to our next plane by two minutes. The first plane had duct tape on the tray tables and the last flight had a window detached from the wall with air coming through (I took a picture of that).. I have never flown on United prior to this trip. I will not fly on their planes again. Obviously no concern given to routine aircraft maintenance or reliability of flight times. A truly poor experience.

As a multi million dollar company, it is completely asinine and money hungry that they charge to check carry on bags for the customers paying for cheaper seats. This is the first and last time I will be flying with this airline. Every other competitor offers free carry on bags and I was not told this information until after I had booked the flight. It is unfortunate that this company will get over 800 dollars worth of my money that I spent hours of my life making.

Both flights are delayed by hours! Terrible service. Oversold flights and seats! They dared to say that we were waiting for a plane from San Diego. Did San Diego move??? 🤔 to Indonesia? They could have flown the entire flight in the amount of time we have wasted.

Don’t travel United. Absolutely horrible customer service. They dropped my wife’s phone at the airport shattering the screen and after hours on the phone, they still haven’t even sent me the emails we apparently need to solve the issue.

I had a connecting flight from Chicago to Toronto via United and experienced 3 things that compelled me to write this review so that other customers are aware this may happen: 1) Flight was delayed by >2 hours because the airplane was late arriving (not sure the reason why, so it’s possible it was due to reasons out of United’s control), 2) Staff at the gate were kind of rude. They yelled at a lady who was walking through without one of her documents having been checked - but this was on the staff, they did not give proper instruction and the lady was genuinely confused about whether to stand or start walking after just her passport or boarding pass were looked at. Staff should be mindful that not everyone is a frequent flyer and they should have more patience. 3) They forced us to check our carry-on luggage.

I was on a flight from PDX to SFO and had a nearly 2 hour layover in SFO. The flight left PDX an hour late, then circled SFO for an additional hour. Landed at 1 p.m., next flight due to take off at 1:10. I was told that the connecting flight would be aware of my delayed arrival to SFO. I ran to the gate only to discover that boarding was closed, BUT the plane was still there and listed as delayed. Cause of delay?? They waited for my luggage. But did not allow me to board. So I paid for a fabulous seat on a Dreamliner, did not get it, was rebooked on a flight with a worse seat 3 hours later. Meanwhile, my suitcase arrived 3 hours before I did, and had been opened while I was en route on the latter flight. Not the 1st class service I paid for, that's for sure.

I am writing to formally express my profound disappointment with the experience my party endured during our recent trip. Despite booking and paying for a ‘Junior Panoramic Suite’ described as having “spectacular ocean views” (see photo), we were instead placed in a room with a jungle view upon arrival (see photo). This was a clear failure to deliver on the agreement and a significant downgrade from what we had reasonable expected based on our reservation and your description of the room.

My Name is Ismail, I took a flight from Montreal to Bogota via Newark with United. Everything went good until I came to Bogota. I didn’t find my bag on my arrival. Then they told me to fill a report and send it to me in 48h to 72h. I said Okay, I took a 14hours road trip home and I waited… 2 days 3 days no news.. I decide to reach them by phone emails.. Nothing.. Then I could speak with customer services in USA, and they told me that, "Your bag is In Bogota and you have to come to claim it." So, I have to go back to Bogota, lose my time and money.. But they can’t do anything.. It’s how they do things.. Worst company ever I treat with…. Don’t make business with United Airlines.. PAY MORE WITH ANOTHER COMPANY AND FLIGHT HAPPY.. STAY AWAY FROM UNITED AIRLINES.

Worst airline have ever traveled. They use any little excuse to delay especially through Houston. Spent 12 hours traveling a 5 hour itinerary. That was both ways. I will not be able to fly this airline again. Complete lack of care or courtesy for customers.

Really fell subhuman when using these robots that treat you like garbage. Take your money, slap you in the face, then give bonuses to the execs. So tired of this nonsense with airlines. The service keeps getting worse. A real race to Hades.

United Airlines has almost always sucked but to have my flight delayed. Then cancelled because it missed its timing to leave. To then be placed on broken cots is my worst flying experience. I will never fly United again.

Aruba return flight was delayed after confirming it was on time. We were told by United to be at the airport 3 hours early to check in and within 45 minutes of arrival it was announced flight was delayed 1.5 hours. When given option to change nothing was available until the next day. We wasted an entire day at the airport vs the beach. This wasn’t our first encounter with late United flights. I just don’t get it.

Every time I fly with United I have issues. Delayed flights, canceled flights, etc. They change your seats on you, even if you select them and think you have that seat. The only reason I gave two stars is they give credit towards future flights when they mess up but then you are stuck flying with them again so it's a perpetual cycle of disappointment.