United Airlines Reviews

Absolutely the worst airline I’ve ever dealt with, and I will gladly pay more to never fly with United again. I travel frequently for work and handle all of our company’s travel arrangements—after this experience, I’ll be booking exclusively with Delta or Allegiant moving forward. On my return flight to Cincinnati (UA3403 on 3/21/25 6:30 PM), I encountered the rudest gate agent I’ve ever dealt with at Newark Airport. I did nothing to warrant the hostility, yet she was completely unprofessional and dismissive. United’s customer service is beyond unacceptable, and it’s clear they have no interest in treating their passengers with respect. 0/10 experience—save yourself the headache and spend the extra money on an airline that actually values its customers.

They left our luggage at our layover airport, so we arrived at our destination without our winter clothes and my meds, which were in the checked bag. They sent the luggage to our apartment later, but it arrived damaged. After everything we went through, ending up with a damaged bag was just the last thing we needed.

There’s such a money grab bags. It’s ridiculous. As soon as they board as many people as they think there are bags, they check all carry on bags so that you will pay for priority boarding. What else are they hiding especially when it comes to maintenance.

Flight UA1359 from Newark to Atlanta on 3/19/25: I was supposed to be in First Class seat 4B. Morning of the flight, the aircraft was changed. There was not going to be a Row 5 in First Class. I should still have occupied my 4B seat. However, Betty at the Gate decided to give my 4B seat to a man who was supposed to be in Row 5. I got bumped to a middle seat in economy, seat 8B. I am a 77 year old woman, and the man who took my 4B seat was perhaps in his 40’s or early 50’s. A blatant case of sex and age discrimination! I am very displeased with this action taken by United Airlines, and Betty at the Gate.

No outlets work In the United area of San Diego airport gate f12. The rest rooms are not clean or kept up. Flight was pushed back several times. No we will take care of you. No anything but excuse. If I did my job like this I would be fired. Do better or lose a Americans support.

Was on my return trip from Corpus Christi TX to Des Moines IA . First flight got delayed 2 hours. Second flight out of Houston Tx got delayed 14 hours due to pilot reset. No accommodation was made to book thru another airline or a hotel. Was told that maybe I should fly Southwest next time. You have been warned.

They need to do more maintenance on their planes! I'm on Day 3 of trying to get home! They keep attempting to blame everything on weather delays, but every plane I have been on has either broken or had something that needed repaired before we could fly. Due to this, I keep missing my connections and getting stranded! The first few times they at least gave me hotel and meal vouchers. However, now I'm stuck in a sketchy hotel in Chicago that I had to fight with them to get this time. The customer service person was beyond nasty and tried to blame weather for the delay. The delay was caused by computer issues with the plane which delayed us in Orlando for over an hour! That's why I missed my connection. It was not a weather issue! Start servicing your planes United! I'm too afraid to fly with you ever again!!! DO NOT USE THEM!!!

I booked my daughter a trip to Ireland for a study abroad program. This has been a horrible experience. It started off easy her check in in Omaha was great, fast and easy. Then she boarded her first leg of her trip, they boarded the plane only to find out they had a flat tire. So they delayed her flight 2 hours which she would miss her joining flight to Europe. She went to customer service to find a new flight. They said the next flight was the next day, and she would have to go to Chicago in the next flight otherwise they would have to wait 3 days. They gave her a voucher for a sketchy motel. But before she got to her hotel, United told them she would have to get her luggage for this flight and put it on her flight tomorrow.

Please if you want to have a hassle-free travel do yourself a favor and DO NOT book through United. Their customer service is terrible. They are rude and don’t know more than you do despite the fact they work there. We bought airfare through Expedia. We had an error that it was not confirming our reservation so I called United and they told me to cancel that reservation and make a new one through them which I did. We received confirmation on our flights. A week before we were supposed to leave United sends an email that there is an issue with our reservation. It was never “ticketed” so we had no reservations for six people to travel from the West Coast to the East Coast. They didn’t offer any sort of assistance nor were they willing to work with us on the ticket prices, despite us already having a reservation. We will never fly with them again. We also will make sure anyone we care about doesn’t either so they can avoid the hassle, stress and disrespect.

Was supposed to land at 9:22 Am. It's now 11:11 am and we could not land so they sent us to Sarasota to get gas. Every 15 minutes the captain has an excuse. I will definitely go out of my way and pay more money not to fly United ever again.

I had to use a new service from United. A doctor butchered me during knee replacement surgery and I’m now disabled. I traveled from TX to OH to get to the Cleveland Clinic. The wheelchair agents were so professional, asked me if I needed to stop at the rest room or get a snack, were waiting for me at my connecting flights. I was so impressed with their professionalism, kindness and understanding. Great job United. I was so worried about traveling due to this horrible disability.

Booked a trip to Kauai for family for Christmas. Tried to use United Status Match, as a Million Mile Delta flyer. Got the run-around for 2 months (seriously). Finally got the documentation they required (Delta card with barcode), and was told the last step was to take a United flight. Took United flight, and followed up with them about status. They told me it took 5-7 days to review. Followed up multiple times and told it was in que, and would be ready in 24-48 hours. Followed up day of flight, told it wasn't approved. Took outbound flight and paid over $300 in baggage fees, and sat in back of plane.

I recently flew United from Phoenix to Panama, with a layover in Houston. I had not flown United in over 10 years. During this flight to and from Panama I remembered why. Flight UA0134 in Houston was delayed for over an hour. No explanation. We just sat on the plane waiting to move away from the gate. So it turned a 12 hour day into 13 hours or more. Again, no info as to why.

I felt unfairly singled out by United Express gate agent Andrea. She first asked me to consolidate my bags, which I did. My elderly mother’s bag strap broke, so I carried it to her seat to assist her. Instead of asking, the agents assumed I was trying to bring an extra bag and treated me as if I was ignoring the rules. As I boarded, Andrea stopped me again—not about the bag, but to tell me, with attitude, to put my child’s light stick in the overhead. She added, “Ma’am, I am trying to be nice here,” which felt condescending. If it was an issue, she could have mentioned it earlier instead of repeatedly calling me out.

My wife and I just had the worst international flight experience on March 1, 2025. We took flight UA 15 from London Heathrow to New Jersey. We had an hour and a half delay due to some fog conditions at LHR. Not only the inflight service was mediocre but also we experienced some issues at the moment the plane was approaching the runway for landing at Newark. With no particular announcement from the pilot, the plane basically took off again. In my view this was a very risky security moment. This was not only scary but put us under more stress to try to catch our connecting flight to Miami, our final destination. Bottom line, We lost the connecting flight and we had to contact some representative from United to provide us with some options.

I messed up on my return trip home. Apparently I was looking at the arrival date rather than departure date. Customer service went out of their way to help me reschedule my flight. Agreeing to review my bungle, they offered to revalidate my tickets for the low cost of $100 and allowed me to reschedule, instead of requiring me to purchase new tickets. They were professional, kind and understanding even though the mistake was mine. I greatly appreciate the help and service I received. They showed themselves to be the epitome of professionalism throughout the whole ordeal and I am grateful for their help. 10 stars if I could.

Hello, I’m expecting a full refund for flight and compensation for an unexpected stay in Chicago based on my past experience. After boarding a flight to DEN we sat on the tarmac for 20 minutes. At that time we were notified that there was a faulty part and we needed to go back to the gate. I began to worry about my connector at this time but we were told we have an update on 30 minutes. At around 27 minutes we were told that all was well we needed another few minutes to run a test and we’d be off. I was relieved at I thought I’d make my flight. ANOTHER 36 MINUTES LATER, we then pushed off from the gate. Then sat for another 15. At this time I was very worried about my connector and didn’t want to get stuck in DEN. I tried to get off the flight and was not let off KNOWING I would miss my flight.

Awful Customer service and Company. Do not fly with them at all. Stranded 3 travelers in Chicago for 3 day before providing alternative accommodation. After choosing to hold a flight for other passengers causing 98 missed connections. Then proceeded to lie repeatedly that I would fully compensate for my rental car I had to purchase to leave the Airport in Chicago before my next flight 3 days later.

During my flight with United Airlines, UA 995 from Brussels (BRU) to Newark (EWR) on February 20, 2025, in Business Class, seat 5L, I experienced what felt like blatant discrimination by a member of the airline’s crew. After boarding and taking my seat, I noticed an older Caucasian female flight attendant offering drinks to all the passengers. However, she deliberately bypassed me. She walked past my seat multiple times, and even when I politely said, “Excuse me, may I have some water?” she completely ignored me, refusing even the most basic acknowledgment—eye contact.

The economy class is uncomfortable for long trips. There's no space... The flight attendants are nice. First class was great, great service, great service. The business class wasn't great, I paid 200 extras for nothing: no TV screen, mostly the same space for legs. All the employees were great, kind, only one that was kind of rude on my onboarding in Houston to a flight to Lima.

United Airlines phone customer service is the WORST! I waited on hold for 45 minutes, only for the call to be answered and immediately transferred elsewhere for another 25-minute wait! Someone finally picked up and then the line went dead! They are AWFUL!!

I HATE United Airlines! This is the worst airline ever. The staff is SO rude, OMG. I don't know why I keep purchasing tickets here and giving them business. They are awful!! On my last trip, one of the flight attendants called me an “idiot” and then he denied it. Today another one pretended that he didn't see me when passing out the snacks. The wifi is never working. I don't know what's wrong with the pilots also. They need some serious flying lessons.

Use any other airline besides this one. If you don’t have any other options then drive. There were delay after delay because of the flight crew being late even though it was the first flight of the day. A second major delay because the de-icing truck could not be located. I kid you not. They just don’t give a crap. Please stay away. I am personally not flying with this crappy airline.

Left plenty of time between departure from Dayton to get to Chicago for international flight (on another airline). Plane was delayed briefly due to weather. No big deal. Still plenty of time. Then mechanical issue. Ok, still plenty of time. Then same mechanical issue. Then arrives and same issue again, and same issue again. With taking off and turning back around in there between the first two and taxi to runway and back to the terminal between the second two with me on the plane. Instead of a new plane (which they should have done after the second time the same boiler warnings popped up and having to turn the plane around) keep working on the same plane. Then ground it.

Gabbie P and the crew team for flight were exceptionally nice. Pilots even did a great job. Smooth flying and got us there well ahead of time. The new infotainment systems are nice and easy to work and great! Travel with my small dog was excellent and they all treated us both very well. All planes and staff should be this kind and easy to deal with. Made travelling very comfortable even in economy and that’s one of my first times saying that! Please ensure all flight crews see this and how business should be done. Thank you gabbie and entire team!

Flight from Key West delayed. Made our flight to Washington DC transfer to Detroit late and missed our flight. Their fault. Made us stay from 515 pm to 8 am next day. Did not offer any inconvenience expenses or cot or refund. Could not get help on how to get new tickets until we finally figured it out. No charge for new tickets but had to stay all night. Staff all rude.

I booked a r/t flight separately from my husband because we are flying different days. I was back and forth between Spirit tab and United. I accidentally didn't change my husband's time from mine. It clearly says there will be a fee for changes. But I literally just did it. The cust service person was snippy. He made Spirit look good who in the past gave a one-time courtesy for something.

Our family 3 people planned to ride a cruise at San Diego before Christmas 2024. We took UA from Vancouver to Denver, it was on time. But after we arrived at Denver, the flight from Denver to San Diego got cancelled due to weather conditions. We had to take a flight to Los Ageless, then called a Uber to San Diego in order to catch our cruise. When we asked UA to compensate our Uber fee, UA rejected. Instead, give us $100 voucher validated for one year if booking with UA in the future. That's not fair. We suffered a lot when we stranded at Denver Airport and cost us a lot extra for this trip.

I boarded this plane in Houston, This plane is a Mesa Airlines aircraft, the interior was filthy, it smelled horribly and this plane was over 20 years old. During takeoff the plane was making cracking noises, and then there was a very large boom and the passenger next to me started screaming and pointing at the Exit door, as you can see in the attached photos, the top portion of the Exit door had popped off, we attempted to call the flight attendant but she was not able to respond until we were up at our cruising altitude, when she came over, she was irritated that we had called and said "It's only cosmetic damage." This experience was unbelievable, as much as we pay to fly, this is unacceptable. Safety should be the top priority!

I haven’t flown United Airlines in quite some time and based on my experience this morning won’t be flying them again anytime soon. 2 out of the 3 gate agents were so very rude, completely unwarranted as passengers were all being nice. These people need training. What happened to customer service and simply being polite?

United put my flight credits from 2 canceled tickets of approximately $400 on somebody else’s frequent flyer account. I was notified by the other person at the time the credits expired. United refused to extend my credit given their mistake and essentially stole $400 from me.

Went from Cincinnati to Chicago on 23rd Jan evening, and I already took pic of boarding pass on my mobile. Since I wanted to confirm, I went to the United counter at the entrance to the security gate, the line was empty and two staff manning the desk. I walked over and asked I already have boarding pass on mobile, do I need to take a printout or this will do? She replied with just 3 words - Your passport or ID. I again tried to clarify I was just checking...but she just curtly reply the same 3 words. I looked over to the other lady staff to see if she understood, she just looked away. I didn't wanted to spoil my mood so just gave my ID and she gave a printout. Even after knowing I'm a priority boarding customer, it's surprising how United can put such unfriendly staff to mann their counters. I will avoid this airline or even if I take, I will avoid contact with any of their staff!!

Sad to say this airline has lost touch with its customers. Very poor service. How far they have fallen. Will never fly with United again. Delta is always the best. Don't know why I made the mistake of trying to fly with United again. Everyone that works for United just simply does not care about humans at all.

We flew from LAX to Scranton. On the flight from LAX to Chicago O'Hare and the flight attendant was OK, but gave the impression she didn’t want to be there and her long dark hair was straggly. It was OK, BUT from O'Hare to Scranton, it was GREAT. The air hostess was ASIA. She was beautiful and made us feel so welcome. What a lovely person. She made all the difference. We never met the pilot, but he sounded nice too. Thanks Asia! We really appreciate you. Hope we get you on our return flight! 🥰. United is lucky to have her!

I am beyond frustrated with my experience with United Airlines. I flew to Kona, Hawaii for my 49th birthday with my mother, and my 12-year-old daughter was flying separately two days later with my father to join us. My daughter has severe anxiety due to past trauma, and it was crucial for me to ensure she was seated next to someone she knew. To accommodate this, I paid almost $200 EXTRA for guaranteed seating together.

My experience with United Airlines on Thursday, January 30, 2025, was nothing short of a disaster. I was scheduled to fly from Newark (EWR) to Miami (MIA) on a 10:30 AM flight from Terminal C, Gate C135, but what followed was an absolute nightmare. After boarding, the flight was delayed repeatedly—first to 10:50 AM, then 11:07 AM, then 11:30 AM, and then 12:15 PM. Eventually, they forced all passengers to deplane and left us scrambling for alternative travel options. Just when I was trying to figure things out, I received a text message instructing me to go to Gate C110, so I ran for 15 minutes straight, heart racing, fearing I’d miss the flight—only to find out that Gate C110 was actually for a completely different flight to Johannesburg!

We planned a trip to New Orleans but had to cancel due to health reasons. We rebooked but when we tried to change the destination they said the tickets had expired and no refund was allowed under their “rules”. At 77.5 age you think they would be helpful! I will never fly them again. A rating of 1.5 - wow perhaps zero would be closer.

You know all those commercials we love so much? Well, if you love those you'll love flying United. During take off today from MCO to IAD 09:00 all the TVs and speakers blasted hotel commercials.... I'm already uncomfortable crammed in my seat and you're now forcing me to watch AND listen to commercials... These companies have lost their minds.

Hello. In April of 2020 I had a flight booked. Of course all flights were cancelled at that time. You would think United would automatically give a refund but no. They gave me a crummy credit to use at a later date. I have been asking for a refund for years now, and they write back saying they don't have to. I consider this theft.

I would never recommend flying with United. I always flew from Portland Oregon to North Dakota. Most of the flight are from United Airlines, I wish there’s more option and wish there is a direct flight. Flight always stop either at Denver or Minnesota. Since last year, my flight always delayed, cancelled or if it’s delayed I will missed my connecting flight which happened many times and still acting that this is not their fault. United never compensate me or anything.

United canceled my flight due to a mechanical issue, causing an 86-hour delay and significant financial and emotional stress. Despite staff assurances that additional expenses would be covered, my claim has been denied, and my follow-ups ignored. This lack of accountability is unacceptable. Travelers deserve better. @united, do the right thing. #UnitedAirlines #CustomerService #TravelDisruption

United Airlines’ Mileage Plus Program is a big JOKE! The program entice customers with “plus points” for airline upgrade but despite following their guidance, the upgrades do not always come. There should be a balance in how United treat and value their loyal customers. This is not good business practice. We have about 190 plus points that will expire on 31 January 2025. We requested that United extend them for another month, end of February 2025 BUT that request was DENIED!!! I addressed my request to United’s leadership.

I would never recommend flying with United. I paid over $1000 for flights which were cancelled same day. I had a 6 month old baby. My entire family was treated rudely by every United employee. Gate agents refused help, told you to call United hotline to chat, who then directed us back to a gate agent who refused help. I reached out to United support, and was met with no support and only apologetic emails. I would rate United as a 0 if I could. Highly recommend flying any other airline.

I had an incredibly disappointing experience with United Airlines at FAT (Fresno Yosemite International Airport), specifically with one of their contractors, Vanessa, who was a poor representative of the company. My wife, toddler, and I arrived at the United Airlines counter at 1:33 PM for our 2:20 PM flight (well within the 45-minute mandatory check-in window). However, there were no United representatives present at the counter when we arrived. A few minutes later, Vanessa showed up wearing her cool shades, casually walked to her computer, and stood there without acknowledging us.

We had a flight booked for 8:23 am. We arrived at the airport at 6:15 am and went to the kiosk to check in. The kiosk flashed an error message that stated an agent was required to complete the transaction. We asked for assistance and was pointed to the bag check desk. We wait in line for the bag check and pay to check our bag (because carry on bags aren’t free) and were then told that we had to use a QR code to find out the issue with check in. We scan the code, TEXT with someone from customer service (because their “audio system is inactive”) and were told to complete check in at the kiosk (back where we started).

Went on a family vacation from Detroit to Orlando with layover in Chicago. Flight from Detroit didn’t show up until 30 minutes after scheduled departure time. Had to RUN from one end of the airport to the other end. Not an easy task with an 8 year old trying to keep up. Then on our way back home, we had a layover in Washington DC. Our flight was severely delayed leaving. We landed in DC just as our connecting flight was taking off. United put us up in a hotel and gave us food vouchers. I was not happy with the situation. I typically fly Delta, but decided to give United a try. This is a lesson learned. I will never fly United again.

Flight 1535 Dallas to Denver on 1/17/25. Relatively full. Some passengers selfishly placed their 2nd items in overhead bins instead of placing under seat. With owner permission, I moved a backpack across and fit my luggage sideways between the support beams because the support beams would not allow the bag to go in completely (post landing photo attached). Took my seat at window. Attendant Brian came a few minutes later while people are still actively boarding and asked me if that was my luggage. I said "yes." He told me to move it to the back of the plane because it does not fit.

I was traveling to Chicago yesterday from a local airport in Charleston West Virginia. I was at the desk to check in half an hour and even boarding was not started yet. This despite my effort to check in online, I could not when I arrived. They said the check-in is closed and they were surprised the lady at the gate wouldn’t open the flight despite multiple calls and I miss my flight. I was told that they were faulty seats and that’s why they did the restriction earlier. They did not even offer to find me another flight and I waited one hour to to talk to a supervisor. This is not the first time and I went home with my tail between my legs thinking about the good old days. Recently they lost my bags with valuable in it and after three months, they told me the bag will be auctioned and sold so go figure.

I flew with this airline. I had a family emergency due to father deceased, I had to buy two other tickets for my siblings. After booking my sibling's flights and doing a PlanIt on CC, I called to rebook them due to times not being adequate but needing help altogether. The United rep said “it does not matter how you order or book different reservation because we are still going to charge you for the unused segments”. If you can fly any other carrier from the USA, do so but avoid UNITED AIRLINES. They never dropped the unused segment and it costed a lot of money and they never honored the missed and cancelled flights and still paying for them. This airlines is poor and never EXCELLENT. They also claimed that they have nothing to do with COPA, HENCE, now I have to pay for extra flights.

Read till the end! 😊 I was flying from San Diego to Washington DC and then to Mobile and on our flight from SD to DC, our pilot made an announcement that we would be landing in Denver due to an issue with the plane. Long story short, a lot of us ended up missing our connecting flights. Huge bummer, however I can’t compliment United and their staff enough for going above and beyond to accommodate us.

As a professional woman who has flown with many airlines over the years, it’s the first time that I’m told I cannot have my purse with me with a laptop and a carry-on luggage. In 30 years of flying, I have never been asked to check my carry-on because I have a purse. This seems absurd as it goes under the seat in front of me, as does my laptop. Seems like men have an advantage here? I need my purse for my personal products. According to United I would then need to pay to check a carry-on as luggage.

I used United to fly to and from a funeral. I had the worse experience ever on my way home. First, two minutes after taxing away from the gate the pilot announced that we had to sit on the runway for an hour because IAD was not accepting landings due to high winds. This meant I might not make my connecting flight. And, of course I was still in the air when my connecting flight took off. United was unable to book me on another flight that day, they did not offer me any compensation! No hotel, No food voucher, nothing. I was on the phone either them in the airport for two hours and all I got was, "Save all your receipts and submit a complaint and we may reimburse you some part of your expenses." I rolled with that until I ran into others from my flight on the tram to ground transportation, got “free” hotels and food vouchers!

Delayed one complete day. Boarded. Now sitting waiting and waiting, oh did I say we are waiting. Yeah waiting still. 80% of passengers are going to miss connecting flights. Is this the first and only little snowstorm you experienced. I would almost bet on it. What a disorganized group of incompetent "Professionals" running United Airlines.

First plane wasn't bad but second flight I had a screaming kid behind me the whole time. Left late, arrived late and they destroyed my luggage. I asked about it and the woman working baggage laughed and said they don't compensate for ruined baggage or the would pay out constantly everyday. IDIOTS. Worst ever.

I was scheduled to travel from Philadelphia thru Montreal, with Casablanca Morocco being my final destination. United Airlines canceled my flight and rebooked me with Air Canada (AC). This resulted in AC in Casablanca charging me twice for a checked bag that I had already paid for thru ASAP Tickets. It also meant that I had to book an extra night's hotel stay because I could not leave the tour to come back a day earlier.

United is really starting to look like Spirit Airlines. The customer service doesn’t have a clue what they’re doing. The gate host didn’t even know the flight was delayed until the customers started telling them. The plane allegedly had mechanical issues but they wait 15-minutes prior to board to take the plane. United Club is a joke. If you had a pass, you need to go to the other side of the airport to use because they weren’t allowed to the closer clubs to terminal 2 O’Hare. The flight was supposed to leave at 10:43 am and after 2 hours you would think to offer water and snacks but I guess I’m asking too much.

I recently encountered an incredibly frustrating and unethical practice by United Airlines regarding their flight cancellation credits. After canceling a flight, I assumed the credit I received could be used toward any United flight, as one would reasonably expect. However, to my dismay, United has implemented a policy where these credits can only be applied to select flights—typically more expensive, longer routes.

Exceptional Service at International Arrivals Talleo, I recently had the pleasure of going through the international arrivals process, and I must commend the team for their outstanding service. From the moment I landed, the staff was friendly, efficient, and professional. Talleo managed the crowd with ease, ensured all passengers felt welcome, and provided clear instructions at every step. Thank you Talleo for your help and service.

I had a trip booked to Jakarta, Indonesia for November of 2024. My brother was recently diagnosed with brain cancer, so I had to cancel my flight, which I did so in October of 2024. United Airlines refuses to refund my money. I canceled in a manner to allow another potential customer/passenger to purchase the seat I had booked. I contacted the credit card company as well to resolve the issue, in which the card company temporarily refunded the money while it was disputed with united airlines.

If I need to cancel my trip weeks in advance, I should be able to get a full refund. Simple as that. We had concerns about traveling to an area due to increased crime and violence, so we decided not to go. I'd understand if I was canceling the week of, but weeks? Come on. They are blatantly stealing or going to steal money.

I rarely write reviews, but my recent experience with United Airlines left me frustrated and disappointed. Our flight was delayed 2.5 hours because the airline forgot to load the baggage. It’s hard to understand how such a fundamental aspect of airline operations could be overlooked. This delay meant I missed my family’s New Year’s Eve dinner, an important and irreplaceable moment I had been looking forward to for months. While delays happen, the lack of clear communication or proactive measures to address the situation made things even worse. I expected better organization and customer care from a major airline. This experience has left me questioning whether I can rely on United Airlines in the future. I hope they take these incidents seriously and make changes to avoid leaving other passengers in similar situations.

Terrible customer service. Twice in less than 2 weeks I've been badly treated by crew members. I will not be flying with them again. After asking me load a carry on I to the hold I agreed then they said they didn't need it doing on the first flight. On the flight from Denver after being told it was OK to store in the aircraft overhead bin they changed their minds again and held up the flight. Attitude of flight staff is a disgrace

The lady at check in was rude from the get go. They oversold the plane, asked our flyer if he would delay his flight because they overbooked the flight. He wasn't able to because he had to be back in New York. At that point she became rude, and started carrying on a snarky conversation with another ticket checker. She said in a snarky tone "since no one is volunteering 3 of you will be kicked off the plane anyways so you won't have a choice."

Don’t fly often, recently flew United from Denver to Chicago. Was flying alone on Christmas Eve, I really appreciated the email that had every step of the way-where to go and what to do next. It made me feel comfortable that I was moving in the right direction to get to the plane and get home.

Flew out from Florida to Texas to visit family and both the outbound flight that was supposed to land in Houston was diverted to Austin and then back to Houston and on the Return Flight was supposed to land in Sarasota and was diverted to Fort Meyers before heading back to Sarasota FL. Both cases the planes had to stop for fuel as they were running low. The first flight was also delayed and we were on the plane for over 6-hours without any water offered. This is the worse flight I have ever been on in both directions. Stay away from United as they are unorganized. Spend a little more for a better airline and experience.

Review: I had an extremely disappointing experience with United Airlines on my flight from Washington Dulles to Accra, Ghana, on October 18, 2023. I checked in 4 bags (2 free, 2 paid) and was wrongly accused of checking in 5 bags. Despite the error being acknowledged by the staff in Accra, I was treated poorly by the agents and managers at Dulles. I was called a liar, threatened with removal from the flight, and subjected to humiliating behavior. The customer service was disgraceful, and I felt discriminated against. This experience caused me significant distress, and I expect better treatment from such a large airline.

This is the second time I have flown United and both of my experiences were horrible. Both times, extreme delays stating it was weather-related and really they had no pilot both times. This second time I am at IAH and it rained for 10 mins today and the flight has been delayed by 4 hours. This is unacceptable. They never have anyone at the gate. The first time I experienced this was flying out of Dallas my original flight was supposed to leave at 6 pm they delayed us until 3:30 in the morning before finally cancelling the flight.

United Airlines customer service is normally terrible, inexperienced, rude and present a lower class of professionalism as most are underdeveloped in competence. But my perspective has been momentarily salvaged by IAH's United Airlines: Yolanda ** and Mckenzie **, as they were attentive, knowledgeable, and very courteous to not just me, but everyone they encountered that I witnessed. They are a great tribute to IAH, United Airlines and the Airline Customer Service industry.

I flew into Denver Int'l Airport and my connecting flight to George Bush Intercontinental Airport was boarded and then maintenance issues (on a Boeing 777) caused us to deplane. This made me miss, and have to reschedule my flights. Instead of getting to my destination at 3pm, it was 10pm. Already a HORRIBLE delay. I was assured that my checked bags would be taken off the plane and would arrive WITH ME at my destination. Of course that was not true. Not only did it go to George Bush Intercontinental Airport, but I was told by the United app that it would be arriving at 11:30pm and I could collect my luggage at the carousel. I waited, even though I was dead tired after 17 hours of being in airports but then at midnight, it still had not arrived. There was NO ONE to talk to at the airport, the phone number directed me to the app or to chat, which both directed me to the phone number.

Flew on four separate United flights from St. Louis to Paris and return trip. Three of the four flights were 20-45 minutes late in leaving due to maintenance issues. The last leg of the journey the flight was so late that we only made our two hour layoff to our next plane by two minutes. The first plane had duct tape on the tray tables and the last flight had a window detached from the wall with air coming through (I took a picture of that).. I have never flown on United prior to this trip. I will not fly on their planes again. Obviously no concern given to routine aircraft maintenance or reliability of flight times. A truly poor experience.

As a multi million dollar company, it is completely asinine and money hungry that they charge to check carry on bags for the customers paying for cheaper seats. This is the first and last time I will be flying with this airline. Every other competitor offers free carry on bags and I was not told this information until after I had booked the flight. It is unfortunate that this company will get over 800 dollars worth of my money that I spent hours of my life making.

Both flights are delayed by hours! Terrible service. Oversold flights and seats! They dared to say that we were waiting for a plane from San Diego. Did San Diego move??? 🤔 to Indonesia? They could have flown the entire flight in the amount of time we have wasted.

Don’t travel United. Absolutely horrible customer service. They dropped my wife’s phone at the airport shattering the screen and after hours on the phone, they still haven’t even sent me the emails we apparently need to solve the issue.

I had a connecting flight from Chicago to Toronto via United and experienced 3 things that compelled me to write this review so that other customers are aware this may happen: 1) Flight was delayed by >2 hours because the airplane was late arriving (not sure the reason why, so it’s possible it was due to reasons out of United’s control), 2) Staff at the gate were kind of rude. They yelled at a lady who was walking through without one of her documents having been checked - but this was on the staff, they did not give proper instruction and the lady was genuinely confused about whether to stand or start walking after just her passport or boarding pass were looked at. Staff should be mindful that not everyone is a frequent flyer and they should have more patience. 3) They forced us to check our carry-on luggage.

I was on a flight from PDX to SFO and had a nearly 2 hour layover in SFO. The flight left PDX an hour late, then circled SFO for an additional hour. Landed at 1 p.m., next flight due to take off at 1:10. I was told that the connecting flight would be aware of my delayed arrival to SFO. I ran to the gate only to discover that boarding was closed, BUT the plane was still there and listed as delayed. Cause of delay?? They waited for my luggage. But did not allow me to board. So I paid for a fabulous seat on a Dreamliner, did not get it, was rebooked on a flight with a worse seat 3 hours later. Meanwhile, my suitcase arrived 3 hours before I did, and had been opened while I was en route on the latter flight. Not the 1st class service I paid for, that's for sure.

I am writing to formally express my profound disappointment with the experience my party endured during our recent trip. Despite booking and paying for a ‘Junior Panoramic Suite’ described as having “spectacular ocean views” (see photo), we were instead placed in a room with a jungle view upon arrival (see photo). This was a clear failure to deliver on the agreement and a significant downgrade from what we had reasonable expected based on our reservation and your description of the room.

My Name is Ismail, I took a flight from Montreal to Bogota via Newark with United. Everything went good until I came to Bogota. I didn’t find my bag on my arrival. Then they told me to fill a report and send it to me in 48h to 72h. I said Okay, I took a 14hours road trip home and I waited… 2 days 3 days no news.. I decide to reach them by phone emails.. Nothing.. Then I could speak with customer services in USA, and they told me that, "Your bag is In Bogota and you have to come to claim it." So, I have to go back to Bogota, lose my time and money.. But they can’t do anything.. It’s how they do things.. Worst company ever I treat with…. Don’t make business with United Airlines.. PAY MORE WITH ANOTHER COMPANY AND FLIGHT HAPPY.. STAY AWAY FROM UNITED AIRLINES.

Worst airline have ever traveled. They use any little excuse to delay especially through Houston. Spent 12 hours traveling a 5 hour itinerary. That was both ways. I will not be able to fly this airline again. Complete lack of care or courtesy for customers.

Really fell subhuman when using these robots that treat you like garbage. Take your money, slap you in the face, then give bonuses to the execs. So tired of this nonsense with airlines. The service keeps getting worse. A real race to Hades.

United Airlines has almost always sucked but to have my flight delayed. Then cancelled because it missed its timing to leave. To then be placed on broken cots is my worst flying experience. I will never fly United again.

Aruba return flight was delayed after confirming it was on time. We were told by United to be at the airport 3 hours early to check in and within 45 minutes of arrival it was announced flight was delayed 1.5 hours. When given option to change nothing was available until the next day. We wasted an entire day at the airport vs the beach. This wasn’t our first encounter with late United flights. I just don’t get it.

Every time I fly with United I have issues. Delayed flights, canceled flights, etc. They change your seats on you, even if you select them and think you have that seat. The only reason I gave two stars is they give credit towards future flights when they mess up but then you are stuck flying with them again so it's a perpetual cycle of disappointment.

I recently had a terrible experience with United Airlines during my trip from Pittsburgh to San Juan and back (November 17-23, 2024). I arrived at the airport three hours early, only to find it completely packed. After waiting in line for a long time, the customer service representative informed me that my flight had been canceled. They assured me I would receive a refund or be placed on the next available flight, which was scheduled for Tuesday, November 20, 2024. Due to the situation, I had no choice but to book a flight with Southwest to reach my destination on time. I was told that I would receive a full refund from United Airlines within 7 to 14 business days.

If I can leave zero stars, I definitely would. Booked a flight from JAX to DEN then DEN to LNK, some had a medical emergency on the plane apparently so we had to land in Nashville Airport, where we sat there for 45min to 1hr so we missed our flight by 20min from DEN to LNK. We had to get a hotel for the night and get another flight in the morning. Keep in mind we had to wait outside in the freezing cold with 2 kids 2 and under with no coats because they were in the luggage going ahead of us with our 2 car seat for our babies for the shuttle to take us to the hotel. So no safety for the kids riding in a vehicle with no car seats. I’ve lost a day of vacation, lost a day paying for a hotel and car rental.

I booked a flight from DCA to LAX with a connect flight from EWR. My first flight was delayed and I missed my second flight. I had to pay for hotel meals and transportation. I filed a complaint with United to get compensated for all the extra expenses but they refused to compensate me.

Regular airport check-in staff have been almost fully replaced by kiosks. Prepare for a truly terrible experience if you do not have a boarding pass ready to go and no checked bag. Any issues or mandatory travel verifications leave you at the mercy of the rude staff. Airlines purposely employ almost no humans to perform tasks needed to even enter security. Your experience is likely going to be frustrating and you also get to witness large amounts of individual missing flights due to the airline's choosing to leave customers with inadequate assistance.

I thought (incorrectly) that United was a higher-class airline. When we arrived at DIA for our international flight, we were loaded onto a plane and sat on the runway for 2.5 hours. We were not even given water. The explanation for the wait given was that there was a "ding" in the plane and it needed to be inspected. Several inspectors later, someone got on the loudspeaker and told us they were unloading the entire plane and that we were to "run" to a different gate where we "might" get on another flight.

I have flown United 4 times in the last 10 years and each has been a disaster. Late or cancelled flights, horrible service and no accountability from the airline at all. The only reason we flew United on this trip was to hook up with our son in Houston on the way to Acapulco. Flight was late out of Seattle and then again late out of Houston. Both were expected as every time we have flown this pathetic airline that is the case. We usually each carry a carry on and my wife carries a small backpack for her purse and snacks. They have a new policy that if you have a carry on and they need to check it they charge you 60 dollars per bag to check it at the gate. We decided to play it safe and pack into one larger suitcase and prepay to check it both ways.

I was confirmed in a window seat for an 4+ hour flight and United changed my seat to a middle seat without notice. Claiming it was better because it was more towards the front. No one wants the middle seat. To top it off they required I check my bag because they claimed to have run out of overhead room. Though, my bag would have fit just fine above my newly assigned seat. I would never recommend this airline. Customer service and experience is severely lacking.

If I could give zero stars I would. Rude personnel, expensive, hidden expenses, bad experience overall and they could not care less. The website is set up to sell and make more money. It is set up so that people are more likely to make a mistake and submit a choice that they really do not intend to accept. It’s all about making more money.

The flight attendant was rude, unprofessional, she could have used a microphone instead of screaming at me to turn around and put my backpack at the luggage compartment way behind me. When I clarify her request she flip / click her tongue / lips twisting it and turn around while I am still speaking. I feel that they needed to send her to training again on how to greet a customer on board and act properly, instead of twisting her tongue. Not until I took a photo of her to attach my review then she has a problem with me and kicked me out of the flight. She is way overboard. I will never fly United Airlines again and will tell everyone not to do it.

I was traveling with my 96-year-old mother, and United DIA (Denver International Airport) could not provide a wheelchair in time to get from the B Concourse restaurant (Cantina) to the gate. The employee at Cantina told us the wheelchair would not come in time. My mother fell 2 times, once coming off of the escalator face forward, and backwards and hit her head as we were ready to get to our gate. We had to use her push cart as a chair. Many of the ledges in the central store areas on Concourse B are terrible, and the escalator ledge too. The first fall was from coming off the escalator, and the second was on one of the ledges at Concourse B. How would you like your mother to fall 2 times at 96?

My issue today is with baggage claim in Trinidad and TObago. I checked my carryon at the gate at DCA due to lack of space. When the bag was received in POS it was damaged and I am told I have to report it in the US. I would like someone to contact me and my carryon replaced.

I booked a ticket today for a United Airlines flight through cheapvoules.com. The price ended up being $168 more than the online advertised price, I could have flown other airlines cheaper. They told me I could not cancel the trip immediately after I booked. 5 hours later I have still not received my confirmation email and my Boarding passes. I have called 3x and they say they are on the way. Cheapvoules is a company that reps United Airlines. Tells me all I need to know.

What a bitter experience with United Airlines. No cooperation from staff members, some staff were racist. Baggage is issue, no refund though it was United airlines fault. We never ever fly with United again.

Today I was on my way to the airport and they canceled my flight at the last minute. I ask the front desk and they gave me a number to call. They were rude. I had to fly with a different airline to a different city and then rent a vehicle because I have to be in school tomorrow. I don't think is my fault and I pay extra for a last minute flight. I wonder if they will take responsibility and compensate my extra expenses.

As a longtime United customer and cardholder, I have seen a marked deterioration over the last year. In May, because of crew issue, my 10-hour, 1-stop flight from Bari, Italy, became a 16-hour, 2-stop flight taking me through Chicago to get to New York. Yesterday I booked a flight using a combination of miles and money, which I've done before. But somehow they charged me the full price without applying the miles. When I reported the error, they accused me of making a mistake and said they couldn't rectify it.

I planned a travel with my family for last July and sickness and emergency surgery hindered from traveling. I canceled the flight and United issued a travel credit. Battled my illness for months and finally ready to travel again united has canceled my travel credit. I was asked to submit my doctor's report which l did. After several emails united kept my $7500. How is that even fair?

Customer service for United Airlines stinks. I wanted use my mileage for my check in bag. When Ii go to check out I could not see the option to use my mileage. When I called, I was with talking to different people for two hours but no one knew why could not see mileage option. Finally they told me wait until 24 hours to your flight then you will see it. I called them 1 hour before 24 hours. I got transfer to couple of people -- Finally I got transfer to reservation again - Some guy answer the phone, first he was rude after I told him about it then he was faking to be nice and told me only that, "You could not use your mileage because only certain flight offer that option," he told me to purchase my bag through credit card and, "When you check in, if you are able to use your mileage point then we will refund your money back. I will call in couple hours to see everything went okay or not."

United Airlines continues to be the most disappointing airline I have booked a trip through. First flight this year was delayed, but I managed to safely get to my destination. Second trip was less than pleasant. Bathrooms were gross and then someone threw up in the aisle (not the airline's fault), but we were not allowed to move from our seats for roughly an hour. I'm not a professional cleaner, but I almost offered my help to get the stench gone quicker. The problem is with my most recent flight. We were traveling to Malaysia, resulting in multiple connecting flights. Our original flight was delayed 4 hours causing us to miss the next two flights. United was unable to finish their end of the transaction and then pushed us onto multiple other companies to sort out the mess.

We decided to book a flight from Charlotte, NC to Salt Lake City, Utah, the return leg of our trip. We flew the other direction from SLC to CLT with Delta and we had not problems. When we booked, we were told that we could bring both a personal item, and also a carry on bag for each of us. But when we went to check in for the flight, we were told that we couldn't have a carry on bag because we were assigned seats in section 6, so no carry on were allowed. We were forced to check our 2 rolling small bags at a cost of $90. We should have paid a little more to get a non-stop flight with Delta since they allow carry on bags at no added cost. If by some chance they run out of room for your carry on with United, they will charge you $65. They will not.be seeing me here soon again unless I am desperate.

The hidden fees are outrageous. We were not told until we got to the gate that you are not permitted a carry-on bag. The attendant at the gate informed passengers that we would not be charged. I was flying with two small children, and had two personal items and two carry-on bags (even though one was very small). Yet, the following day my credit card was charged $130 for the two carry-on bags. The charges are completely ridiculous. United lost a number of customers today.

Be careful!!! Horrible experience !!! Do not travel/waste your money with United Airlines!! This is the world's first airline, who charge for one carry on bag. No carry on bag allowed in domestic flight. They charge $ 59 extra for one carry on bag. Also provide me the wrong information about Chase Bank United Airlines card.

Recently, October 2024, I took United Airlines to court for lack of maintenance which caused costly delays. The court ruled in my favor for United Airlines pay what they owe. The appeals process has expired. United will not pay what they owe. If a company doesn't seem to do normal routine maintenance and that company won't pay judgement's against them, I will no longer risk our lives.

In Los Angeles recently, we accidentally went to the wrong airport. To get back east we would have to wait for a flight the next day. Serendipity, we found Dana Arakawa at the ticket desk. She went through an extraordinary process of searching online and finally got us tickets on a flight out in an hour. We made it home the same day!

Hello my name is Shelia Ann **. I was recently on one of your flights and it was my first time flying with United Airlines. The flight from Omaha Nebraska to Denver was great until we actually made it to Denver, We were stuck on the runway for thirty minutes or more give or take. I ended up missing my flight to Memphis which was suppose be at eleven fifty three. When I finally made to the airport I approached one of your Gate agent for some assistance. She blew me off as if I was speaking foreign language, she gave me this card to scan and basically said figure it out. I believe I was at gate twenty six. I also asked one of the other workers for help not sure what their title was but nothing. I told my cousin on the flight that United Airlines seem to be a good flight but I'm not so sure now. I had to stay at the airport for five long hours, I find that VERY unacceptable. Never had that to happen with no other airline.

Booked a flight weeks in advance for business, 2 hours prior to departure the flight was canceled due to inclement weather [weather for flight was clear and sunny at location and destination]. I've utilized United dozens of times, I'll be changing who I and my company deal with from here on out. We generally spend upward of 100k a year with United. I missed the meeting and had to drive 8 hours for what would've been an hour flight.

Today we had one of the best customer service experiences I’ve ever encountered. Laura, a United Airlines employee, helped us route our luggage from Yampa Valley regional airport all the way to Mexico…even though the connecting flight wasn’t with United Airlines! I didn’t even know such things were possible. Laura went way above and beyond and I am grateful for her help today. I was anticipating a huge struggle. Hats off to Laura and United Airlines for a great customer service experience! Today I know why they’re called “The Friendly Skies”.

Worst airline ever!!! I have flown United only 3 times for a reason. They messed up our flights, and when they delayed our flight home there was no one to help the 30+ affected passengers and then they offer cheap hotels and give wrong instructions so we have to pay extra for transportation due to their mistake. Fly Delta!!!

We purchased, offered upgrades to premium seats, only to find out that they overbooked the seats. Not only were we unable to select purchased seats, we were forced to sit several rows apart. The flight was delayed by almost 2 hours causing us to miss our connection and another 5 hour delay while getting rebooked. That flight then was delayed another hour. We were offered no assistance from UA, nothing. We were only told it was out of their hands.

I have been a loyal United MileagePlus member for over 20 years, reaching the highest status level of Premier 1K thanks to my commitment and frequent travel. I truly valued the service United provided and chose to remain loyal through all these years. However, I am extremely disappointed with how my status was handled during a difficult time. Due to the COVID-19 pandemic and the lengthy process of obtaining my Green Card, I was unable to travel for over a year. As a result, United completely reset my hard-earned 1K status to zero, leaving me without any recognition of my decades of loyalty.

I've been changed 229.95$ for 13 Pounds overweight at Yul. The lady says that it was going to cover for all my legs... 2 total, which wasn't the case. So, I had to pay another 50$ on top of that. I emailed them and there's nothing they can do?! Thanks for stealing my money!

On 22 Oct 24 my wife and I flew on UA1744 from DEN to PIT. The service in First Class was outstanding creating an experience like we had 40 years ago (when we got an upgrade to first class). The team lead by Abbey, rates the highest. We were treated as special customers, because the team cared. Highest kudos from Seat 3E.

I’ve been flying for 60 years and after multiple poor experiences with United Airlines, I have to say they are by far the worst airline in the industry. The gate staff and flight attendants are abysmal. I can see why they have 1.5 out of 5 stars.

I was on a flight from Cancun to Los Angeles and decided to purchase a red wine. While reading the menu, I saw that wine and beer are complimentary on all international flights. When I informed the steward, he said this did not apply. I then tried to use my card, but it was declined since I hadn’t set it up beforehand. After showing the steward the menu, he mentioned that this flight is not considered international, unlike flights to London or Paris. I didn't argue further, as it was clear I wasn’t getting anywhere, but I was very disappointed.

I was reminded why I don’t fly United, yet again. They considered my carry on bag a carry on traveling one leg then the next they charged me $50 saying it was 1” over size. Unlike Delta's amazing customer care service, United nickels and dimes you at every corner. If you get stranded somewhere on a United flight, they don’t take care of you very well with accommodations or meal expenses. I will be back to avoiding flying United at all costs as I don’t feel appreciated as a customer.

Joana ** from United Ground Express was amazing! She was so sweet and really went out of her way to escort my mom! You should ask for her when you need help getting around the airport in a wheelchair. She knows some words in Spanish (beginner level) too and tries her best and makes people feel welcomed! She deserves a raise!

We had a flight booked but my wife was hospitalized in Florida. She was not able to fly on the scheduled flight and we had a dr. letter. United refused to refund the fair. Caused me financial problems

I fly every 2 weeks, recently I flew with Mesa Airlines dba United Airlines leaving Houston, I have never seen such a dilapidated aircraft in my life. It was dirty, it was old, it smelled horribly but the worst part is during take-off there was an excruciatingly loud cracking noise and a portion of the top of the exit door popped off/open. The passengers were panicking, praying and talking about dying. We tried to call the flight attendant to alert the pilot, we did not know if the rest of the door was going to fly open. When the flight attendant finally came after we got up to cruising altitude, she brushed it off and said the damage was cosmetic! This plane should not be in the air, during both taking off and landing, the cracking noises were absolutely awful. I still have PTSD from this flight. United, you can do better!

On Monday I fly first class from Fort Lauderdale to Houston Texas, arriving at the airport the counter is manage by seven employees but only one take care of the customers, however ones you arrive to the plane you noticed that the staff address every passenger in first class by their name, however I guessed because I am Latino I was referred to as you... Yes "Hey you. Want you want to eat..." I saw how nice the steward treat everyone but me or and another gentleman from India, we were not offered drinks or anything... That was only reserved for ** passagers, furthermore food was cold and don't bother in changing or apologize, as a Jew I feel I was traveling with the Lufthwaffe and the steward were Superior Arians from the SS, their hate for us was so evident that one of the passengers ask me if I know the stewards from somewhere? As she evidently hates my kind!!!

10-21-24: I flew United Airlines wih my sister-in-law, who has a disability. As the flight was full, I was not able to get her a seat next to mine. When I explained the situation to the two attendants at the counter, they went out of their way to make sure that we were seated together, going to great lengths to approach multiple passengers and offering 1,000 miles to a lady who was willing to move to a different seat. I did not get the names of the attendants, but know that I am truly thankful for your efforts and completely appreciate your commitment to customer service. I had never flown United before, but I am for sure going to start now. You have created a new loyal fan. #unitedairlines #bestcustomerservice #bestcustomersupport

Thanks so much United Airlines! I really find it odd that the first two of our three flights were delayed, but once you all have us late and running through the airport to another concourse, you want to leave on time. Forget letting us on the plane because we’re six minutes late. It’s not all bad though, at least your pilot waved goodbye to us as he was backing the plane away from the gate 9 minutes early. I think we’re flying Delta from now on!

I and my wife had reservations from Feb 2024 for this flight first class. I wanted a Delta flight but there was no availability on Delta from Atl to Austin direct flight so I settled for United even though I had never flown them before and I would need to catch a layover and second flight to Austin from Houston. Well apparently the seat in the row behind us was broken. They bumped my wife to coach due to us being the last to book a flight???? Really? Not only that but they also had another seat broken in the row behind that. They refused to give us our original seats that were in fine shape. They refused to seat us together in coach. We had to sit separate. They gave us a voucher but I will never fly with them again. The first class on United is a rung down from business class on Delta as far as seat comfort and amenities. They offer only water in first class.

Hello. I wanted to express how much my wife and I enjoyed our 1st time flying with United Airlines on business class. We had a round trip ticket from Boston to San Francisco. For some reason our seating was incorrect on our return flight (Oct 8th 9;00pm to Boston). I placed the order through AMEX and when I called them to correct the seating they told me to contact United direct. When I did I was told to talk with the crew at the boarding desk. When we arrived I spoke with a young lady named Selita ** and her co worker Louisa. They could not be more helpful!! Selita with her beautiful smile corrected the seating and we were on our way. The whole crew was great! We plan on flying United on our next trip. Thank you. Steve & Martha

They are stealing expensive luggages at check in like they are prohibited and make you leave them at the airport. Though on a website everything is clear. Horrible customer service and robbery on top! They tried to steal our luggages worth $1800, by not allowing to check them in! We had no choice but leaving them at the airport.

Never will I fly with this airline again. The flight was 2 hours delay getting to Jamaica. At our layover in New York, the flight attendants were not helpful or organized when it came to the passengers to the point I got into an altercation with another passenger all due to flight attendants making an announcement about allowing people who have connecting flights to get off first because we arrived late to our layover. But passengers didn't listen and the flight attendants did nothing about it. So me and my sister was stuck on the plane for 20 mins. No alerted us telling us that once we got our luggage from baggage claim that we would have to go back thru TSA again. We was just told to pick up and drop them off back at the check in and that was it.

We are travelling to from the US to Hong Kong in November and United Airlines said we need a visa, we emailed Hong Kong immigration and got a response that we do not need a visa. We told United what we were told and we told 'without a visa we would board'. We send the app and documents to Hong Kong immigration and received an email 'a visa isn't needed, there is a visa free period, one will not be issued, the case is closed', so what right does United Airlines have to overrule the country? How can I get a visa if the country immigration says one isn't needed and won't one? And they refuse to give us our money back so you know where this is going....

Worst airline you can possibly book with delayed our flight back to AZ. 3 times due to flight crew issues. And last minute cancelled the flight when they could have let the issue be known they gave multiple false reasons to why the plane was delayed, then offered free hotels with the out-of-pocket expense to get there and back. (Mind you, it’s a 45 mins plus drive to the free hotel they offer). Never again will I fly with United Airlines again for their poor service!

I bought two United Economy (fully refundable) tickets for me and my wife. I paid the tickets with some future flight credits (about $400) and my credit card (the charge was about $25). I had to cancel my flights due to being sick. I canceled the flights more than 24 hours ago, and I was supposed to receive a full refund according to United's fare rules. However, United did not process the refund after a month, and so I contacted United. United declined my refund request by suggesting that my future flight credits had expired. However, had United process my the refund timely, I would still have some time to use the future flight credits. What's more ridiculous is that they initially refused to refund the $25 credit card charges. I had to reach out to them again to ask for a refund of the $25 credit card charges, which obviously had no expiration date. They agreed and suggested that I should receive a refund in a week or two.

Made R/T on two airlines: Delta and United: one on the way in, one is out. United was economy, Delta was first class. United tickets was twice less expensive $400 vs $800 Delta first. United economy is better than Delta First: food, service, convenience. United in economy served dark chocolate quinoa bars, Delta chips and pretzels, despite announced will serve food. First class Delta was packed, while economy was half-empty, United economy I had all row for me. Delta offer unlimited drinks. Has no sense in full absence food. Delta does not serve first class passengers in its airport lounges: United does.

I have a United Airlines CC for miles because I fly to Africa frequently. I used to be able to fly to Kenya with 75 to 100,000 miles business class. Now it is almost 300,000 miles one way business class. Not sure why things have changed, but I have switched my credit card to Capital One, which gives me Delta and Kenya Airways. much cheaper flights much better miles.

My wife and I were on a flight from Vancouver to Houston. I used the United app to checkin for the flight and when I enter the number of checked bags (4) I was charged $567 in baggage fees. I tried to remove the number of bags, planning on just checking them at the airport but the app would not allow me to complete checkin without paying the baggage fee. When we got to the airport, I asked multiple agents how I could get the fee corrected and was told I had to contact customer service.

The Baggage claim department at the Newark Airport needs to do a better job following through with claims that are placed for damaged bags. I used United business class for a RT to Italy and unfortunately noticed that my bag was mishandled resulting in one of the wheels being completely disconnected from the bag when I returned. 8/27, I was offered two different suitcases which was of lesser quality and one had material chipping off of it. A file was placed by Gloria for but I understand to be for a replacement bag and I was told to call a number on a yellow card and ask for Barbara or Angie who were the supervisors. Now that I think of it, I was also told that I would be contacted.

I had an amazing round trip from Tampa to LA (5 hour flight) at United. Both flights departed on time, both had very easy and organized boarding process, both flights had nice, smiley crew at gate, both flights had really nice flight attendants. On the way back, the cabin was very cold, while it warmed up the flight attendant gave me a blanket, tea and also a lot of snacks to take home.

I was sick and for the safety of the passengers, I asked the customer care to cancel my flight and gave credit. When I tried to redeem them, they charged me, and said refund will take time. I redeemed half and gave the excuse since you partially refunded you cannot get fee back. :/

The first leg of my return flight was delayed due to a United mistake and I missed my connection. I spent over an hour with a United agent trying to get on another flight but they "couldn't find an available flight". Five minutes of searching showed several flights- I even gave the agent the flight numbers. Of course, she told me she couldn't book any of these. I gave up on United and flew home on Southwest. United refused to compensate me for the return flight. I will NEVER fly this airline again.

The company took my money for a flight, canceled my flight, and when I was nice enough to adjust it to another state entirely, I had a credit of $120. This is my money, not a credit they extended for the canceled flight. Then I go to use the credit and learn it was going to expire. This makes no sense as it is not a credit they gave me for my inconvenience, it's the money I already spent on the flight they canceled. When I asked for the funds in cash then, a refund as any other business in the world would extend, I was told no and it took them past the expire date of the credit which now is no longer available. When I asked them why, they said "policy". This is actually theft. I don't know why a billion dollar company needs to keep MY MONEY, and sadly, a tiny $120. Not everyone in the world has funds or needs to travel every year. This is a robbery. I asked nicely multiple times and time is up. They lost my business today. Good for you United, I'll go back to Southwest. Disappointing.

United is the most unprofessional and least punctual airline I’ve ever encountered. My flight was delayed from San Diego to San Francisco then I missed my connecting flight. I waited from 12:45 to 4:30 for the second flight. They land late and it gets delayed. What was suppose to be a great start to a vacation has turned into a stressful situation. The staff at the gate could care less. The airline itself is absolutely the worst. I would rather fly Spirit than United. Never again will I fly with them. They’re late, they’re not professional nor friendly. I would recommend everyone to think twice before booking a flight with them. I honestly hope they go out of business one day so a better airline can take their place.

United Airlines made me check my luggage when they said luggage compartments were full. It was a lie. Plenty of luggage space. Inconvenienced, carrying my laptop and have to go to baggage claim. An Inconvenience to me and my time.

Do not ever fly with pets on United. Worst company ever. I had a flight on the 14th Sept. They refused me flying with my miniature dogs because I only had one carrier but they only weight 3.5 lbs each. They told me to come back the next day with 2 carriers and 300$ for the dog fees and they would let me fly no problem. I did so came back the next day, now they had other reasons for me not to fly. Each dog had to be accompanied. Well I found a volunteer. Now I had to purchase a seat for my second dog, 300$ USD. There was no way this Katherine at Montreal Airport was going to let me fly with my dogs no matter what. Rude, horrible person, she should be fired on the spot.

My work recently booked a flight for my family to relocate to Orlando from Denver. Everything about the trip was amazing except the flight. We had our 5 and 7 year old in separate seats. Last time this happened the flight attendant had no trouble fixing it instantly. This time they refused to do anything. Luckily people in their seats offered to switch. We were 2 hours early and we're very friendly. I don't know why they had to be so rude and not help us. After 15 years using in United I would rather walk.

The check in agent ruined our Christmas vacation. When I checked in the agent threw our bags it hit the wall so I asked her, "Can you please be more gentle with them." She got petty, apparently a supervisor, boarded by last name rather than group which I have never seen before flying the past 30 years, then didn’t allow us to board and called security on us. Luckily I booked with American the next day but we literally missed Christmas. United didn’t even apologize after I complained and submitted the video evidence. I disputed the charge with my credit card company and got my money back.

I am heading to PDX and it's September 13th on flight 2107 and Julie the flight attendant is very professional and just a delight. I wanted to Thank you for hiring such a Awesome lady. She was understanding when I accidentally tried to pay with my ticket code...not payment code. She helped us get on the internet, checking back too during flight to see if we are comfortable. I hope you hire more employees like Julie. Thank you again for always being the Best in the sky.

They taxied out to runway knowing they had a bad sensor. Then they say our flight is ahead of schedule but sit on runway for 40 minutes to tell us we have to go back to terminal. Honestly will never fly again with United.

I received an email about upgrading my seat. My assumption was that my boarding group would also change. This was not clearly stated in the email. To my surprise my boarding group didn’t change and I had to check in my carryon. A better and clearer explanation is needed when sending the promotion emails.

Our flight with Air Canada was delayed and United Airlines was kind enough to book us a direct flight back to Newark the same day!! Thanks United and we are grateful for all your help with getting new tickets and also service during the flight was excellent as well.

Had another bad flight experience on United Airlines from Colorado Springs to San Luis Obispo, CA, on Sept. 6, 2024. The flight from Colorado Springs to Denver was fine...this time. Usually it's delayed and I have to scramble to catch my connecting flight to San Luis Obispo. BUT, the flight from Denver to San Luis Obispo was horrible. First it was delayed supposedly due to operational/mechanical issues; then the boarding gate was changed; finally boarded and was told it was a smaller plane (for sure) and had to wait for fuel. The plane was disgusting.

Just wanted to mention the excellent service by one of the employees at Ottawa Airport, United Airlines. I’ve often had a bad experience with this airline but today was different. This employee went the extra mile and explained everything so well. It doesn’t take much to be pleasant and joyful. This person was. Promote her! Katherine - keep it up!

We experienced:

After being a loyal United Airlines customer for 8 years, I've finally reached my breaking point. Over the past 2 years, I've watched United's service nosedive, but my recent experience took the cake - if only it were edible. On my flight to India, I was served food that was not just cold, but stale. Complaining felt like talking to a wall, with the flight attendants shrugging it off, saying, "This is what we can offer you." Really, United? Is this what you think of your customers?

We had a trip to Costa Rica from Orlando. On the Return the airlines were having problems with the ransomware software. We were told by United employees the only way we would get home would be to purchase Copa Airline tickets which we did. We bought Coach tickets and separated our family of 6 when we're to flight back first class. Our daughters 9 and 10 had to ride by complete strangers for a 6-hour flight. We were told that we could get a refund for our original tickets once we got home. Now they are refusing to refund our flights or give a credit.

I was on flight UA1 from San Francisco to Singapore. My flight attendant was Ruchi, he went over and beyond to make my flight experience pleasant. I never had to call for him. He was always there to ask if I needed anything. For his service I feel he definitely deserves a raise. Over all 5 star service. 10/10! Food A+, service A+++. Thanks for the Amazing experience, Heather P

The true value of any service is how they treat their customers when they screw up, and we found out United is horrendous at this. We planned a once in a lifetime trip to Japan on United (this trip operated in conjunction with ANA). Our original trip was for 9 days. However, on Sunday, 8/25/24, 5 days into the trip we received a message from ANA stating that there was an impending typhoon and that “in case delay or cancellation is expected due to bad weather, etc. you may change your flight reservation (transfer flight) or request a refund without any handling fee, regardless of the actual flight status.”

I’m very disappointed with United Airlines. I’m part of a claim with 6 total people. We are trying to recoup our money from the Microsoft issues. We are trying to get reimbursed the money for our new airline tickets and baggage that was able to get us to our cruise. We had to rebook with another airline because United failed us and had to cancel our flight and there was nothing going back out to meet our cruise in a timely manner. We were reimbursed our hotel in Alaska which was only 792.51 for 6 people, but not our airline tickets and baggage. Our original United tickets were total of 2,271.60, our new flight was way more because we were told so late that our original flight was cancelled and had to pay 5,644.20 and 210.00 for our baggage.

NEVER AGAIN!!!! This is the third flight I’ve taken with United, and the third with more than 5 hours in delays. I don’t know what the malfunction is, but it appears to be systemic. Our flight was delayed so our plane could be diverted to another flight that had been delayed. If an airline cannot deliver the product sold, it should GTH out of the sky!

I booked a flight to Newark NJ 2 months prior. Date of flight was June 12. The night of June 11 I went to check in and when I put my confirmation number, my flight information could not be found. I called United Airlines to say I’m having trouble checking and they said my flight was canceled two weeks prior due to system error. They had to rebook my flight but ended up recharging my card. They said I can get a refund but I must take it up with my bank and the bank will dispute with them. I did just that and got a refund.

Hi. I used to be a big fan of United, and it was my go-to airline for the past 12 years; I loved the service, the app, and the flight variety. Unfortunately, that took a turn in 2023 with severe delays and bad customer service; I'm surprised the company would drop its core values. I started exploring Delta and America; surprisingly, I found it much better. I then learned that United has 40% more flight delays than Delta with one Google search. I recommend you try alternative airlines if you have a similar experience. I'll miss the old United! Joel

Wow! Customer Service is terrible at United. I'm a Platinum member and will be 1K very soon. But it means nothing when you are trying to get an issue resolved. The upper management of United Customer Service department needs to be held accountable.

You must add the option for zero stars. They do not deserve one star.

United Airlines changed my flight at 3 am on the day of my departure. We had booked the flight for 7:30 am and online it said 7:30 departure on my confirmation # **. I received a text at 3:14 am, (I was sound asleep, not expecting to get up until 5:20 am) saying my flight was leaving at 6:14 am. When I woke up at 5:20, I received a reminder text stating my plane was boarding at 5:37 am. We rushed out the door and made it to the airport by 5:50 am. I was unaware that United Airlines did not require a boarding pass and so I could have went through TSA with only my ID. But because I could not find a kiosk to print my boarding pass, I went to the front counter to try to get a boarding pass.

This airline and perhaps others too have found a way to make more money off of consumers. Now there’s a basic economy tier for which you aren’t allowed a carry on bag. For carry on bag privileges, you have to book a regular economy seat which is about $50-60 more. Also, the rows are extremely crammed now. There’s no leg room. I’m 5’8, so if you’re taller than that you’ll need to book a first class seat. This is ridiculous! This corporation is greedy!

The most horrible airline I ever got across in my entire travel experience. I had a flight with UA from West Palm Beach - Newark - Fra. Well the first flight was totally a hell, the flight from PBI- Newark was delayed for 5 hours!!! I ended up arriving at Newark after 5 hours!! After the original time, I was supposed to take a flight to Germany FRA and because they were super delayed I missed the flight to Germany, I arrived at New Jersey around 11:45 pm at that time there was no more available flights to Germany, well I had to wait until next day to get another flight to Germany, I went to the UA airport counter, the employees were so rude, they said they couldn’t give me another flight because the flight was operated by Lufthansa, I went to Lufthansa and they told me that United Airlines had to do it, I went back to UA counter and one of the employees told me she cannot help me and told me to call the customer service phone line.

First our flight from Germany was delayed on the tarmac for 2 hours supposedly due to rain but other planes were taking off no problem. Then because we were late we missed our connection home. They rescheduled it but we had to completely go back through security despite having done it multiple times. Then without saying anything they changed the gate we were leaving from, luckily we were paying attention and got to the new gate on time. Then we sat again on the tarmac for and hour plus because they had to burn off some fuel?? Then something happened to the runway which further delayed us. From start to finish this flight was a complete nightmare. I will NEVER fly United again.

This airline has gone down in reliability. Stuck in Newark for 2 days. The vouchers to get me did not work.. I'll never fly with them again. I've been loyal for 25 years and what they did to me this weekend I will never let happen again. I paid for high end seats and they screwed me all the way home. The staff was rude and treated you with disrespect. I will write a bad review on every United site review I come across.

Simply put they do not care about you or your family or your well being or safety. They stranded us in Newark New Jersey for two days. They canceled our original flight after three hours on the tarmac. They didn’t offer a new flight, hotel, meal, transportation, nothing. There me and my family were at 2am in Newark, a very sketchy town. We had to pay out of pocket for hotels, transportation, meals, etc. Do not waste your time with this airline.

United is not a good airline. They only want to take your money. How do you charge my third check in bag $150 after paying $90 for my other luggages. Unfair business practice. So you make spend $240 on luggages. Don’t fly United! They are only money conscious. Also, their staff are not quite coordinated. I needed to get a duffel bag but everyone kept turning me around. Meet this, meet that!

Both flights delayed. On first leg- Missed 5 key vacation hours as a result. Extremely high baggage fees. Return home - forced to check bag at gate. Bags were lost and sent to ORD. Caused a stranded car and Uber expense home. 15 hours later we sit here with no car, clothes, medications, toothbrushes, and most importantly, COMMUNICATION.

United has became a budget airline. Not only are customer service lines long, flights are cramped (often delayed) you now have to pay for your carry on bag just like Spirit and Frontier. It’s an additional 80 bucks for a checked bag both legs of the flight. Save your money and fly with American or SouthWest. It’s shameful how airlines try and extort customers for the most basic necessities like a seat and carry on luggage.

I flew from Costa Rica to San Antonio, TX Friday, August 9th/flight number UA1447. The crew members were unfriendly at the counter in Costa Rica, and the Flight Attendants were even worse!! There were 2 women (the young one with brown, long hair was friendly) and 1 man. The woman with black hair and the man were both very rude and unfriendly. Both rude flight attendants were seated at the front of the plane. They were even making fun of a woman passenger that was on business class because she was putting on lotion and deodorant before landing. (She was flying with several kids and I was seated on the first row of seats of Economy class following the Business class).

I tried to book a ticket from EWR to Berlin Germany. Google flight sent me to United Airlines. After filling out passenger information, the price increased 20%. Also during booking process, United Airlines was trying squashing more cash from me in any way imaginable. Feeling victimized, I eventually gave up and booked the tickets from Delta.

United is the worst airline out there. Every single flight I’ve had over the last 10 years has been delayed, cancelled or rerouted. All this while getting less room, no meals, barely any snacks and higher prices. I love waking up at 5:30am for a flight they’ve delayed for 6.5 hours and then getting kicked off the tarmac because they forgot a food cart causing the flight to be flat out cancelled. Absolutely disgraceful that they’re allowed to run a company like this.

Flight from London to Washington DC on 08/01/2024. Before boarding have remind the staff regarding for luggage transfer from Emirates airlines to United Airlines, staff was promised to make it in system, when landed queues 3 hrs in United airlines lost bag to register for lost bag. Waiting 3 days in Washington DC for baggage delivery to hotel however no news, no email, call them 1000 times, no answer. I need to flight To Seattle as flight had booked in advance.

I don't normal write reviews but after our experience with United over the weekend I felt others should be aware. We were taking a cruise through Norwegian and using United for our flight from Norfolk, Virginia to Newark, New Jersey. This should have been an hour flight at the most. You are always told to get to the airport two hours early. We did that. The line for baggage check-in had hundreds of people in it which surprised me. We prepaid our bags but the that service was closed!! There were four flights taking off between 6 am and 6:30ish and only 3 people to handle the hundreds of people trying to fly. We stood in line for an hour and a half before they stopped taking any more bags.

The organization is awful, all the flights get delayed, never take off at time. They never assist with rescheduling. The plane is uncomfortable, no AC, no water when you ask them about it. The service at desk is awful, they always look stressed and never help

United Airlines Customer service is a scam center. I lost $700 after cancelling a flight and not being able to buy a ticket within a limited period of credit. Even after contacting them in writing ahead of time of expiry. I requested to extend for 1 month - so that I can buy a ticket and they referenced United Policy and when I asked for the copy of the policy Mr. ** from United Airlines Customer service never sent me a copy - rather went radio silence with my email response. This is another scam routine United Airlines is running with some trained professional to decline any returns.

They hire incompetent idiots who don’t do their jobs & do not care. They refuse to give you your luggage when they’ve canceled a flight, even though the plane isn’t going anywhere & they’ve already rebooked on a flight days later. Yet they have no issues leaving other luggage all around the airport unattended where anyone can walk off with any bag they chose or slip something into, no questions asked. From self proclaimed supervisors in the customer service & baggage departments to the morons working in the airport, not a single one knows anything about anything, nor do they care.

If there was a rating for zero stars, that is what United Airlines would receive as a rating. They are so great at making mistakes with reservations and not upholding their part of the mistake. I was charged for baggage on their account due to reservation error and they refuse to refund me for their mistake. Furthermore, they ran out of food on a 15 hour flight and gave my child food they FOUND in the back which made him sick within 30 minutes and he started throwing up on the flight. Customer Service is a complete joke, they didn't even care when I explained to them what happened. How do you run out of food and not take responsibility and even more, this affected a child. They simply said they will be sure to share my feedback, not a single apology or help from them. Pathetic excuse for a airline.

After a phenomenal trip to LIB Costa Rica I arrived to the Airport a bit early and would have wasted time just sitting. Steven ** and the entire United team allowed me to leave earlier. This was excellent customer service that they provided without any fuss. I appreciate the flexibility and consideration.

I guess a one star is like a Penney tip. This is what United Airlines gets from both my husband and I. Shame on you United airlines. We had a wonderful once in a lifetime 2 week Safari trip to Africa planned out and you absolutely ruined it! We eventually got to our destination after delay, after delay, after delay and finally missing our connecting flight. We were so stressed out and fatigue from being stressed out trying to find another connecting flight so we didn't miss our safari trip, we finally got one. Once we got to our final destination our luggage was nowhere to be found. We were reassured from United airlines upon checking in that it will go to our final destination, well it didn't. So we put in a claim at the airport.

I flew United 2 days ago, purchased a last minute flight due to an emergency and paid exorbitantly for an economy ticket. The seat was broken leaning forward, never had this experience before on any of my flights. When I retrieved my suitcase the front emblem was turn off ( brand new suitcase). I will never ever fly United again. This airline needs to be out of service!!!

Canceled flight to Kauai, Hawaii. After sending us to Denver, Co. No one wanted to speak to us and tell us where our bags were or where to go for help. Just wanted to hand out card for you to call and speak to someone on phone. After waiting 2 hour to speak to someone they would hang up on you or you would get disconnected either way and have to start over. Could only offer to get us there in 3 days! No meals. No hotels. No other flight possible for 3 days.

On a flight from Houston to Hawaii the airlines had the passengers on the plane for 3 hours before takeoff. Not sure why. 3 hours! No food or drink. Could not use bathroom! How do they get away with this????

We had a very bad experience talking to one of the customer service agent name Carly. Not only she cannot understand what we are trying to explain she was also kept telling us how we do the online check-in wrong. She said the reason we can not do the online check in because we purchase the check in bag first before the check in process... We do not understand when she said this because we follow the step-by-step online check-in through the website. How can we possible doing it backwards? And the worst thing she did she hung up the phone couple minutes after we said we want to talk to her supervisor. Called on 07/24/2024 around 10:30 - 11:00 pm EST.

Delayed flight due to current or anticipated disruptions related to airspace and/or ground congestion. Houston to Panama so got to Panama 2 hours late paid for internet on plane and it didn’t work. Leaving Panama flight was delayed an hour and 10 mins was stuck in plane on runway due to there only being one runway so say on runway for a while. Connecting flight in Houston was cancelled due to weather but even if it wasn’t cancelled I would have missed flight due to delay. Had to stay the night in cold airport, got about 45min of sleep due to it being so cold, got a seat on first flight out in the am, 7:30 flight was then delayed to 8:20 due to crew and pilot not being there.

I have traveled to CA three times this year on two different airlines. The one trip I traveled United was very stressful and disappointing due to mechanical issues, delayed flights, missed connections, poor quality seats and amenities (video for longer flights), limited overhead space, multiple changes in departure gate, etc. My experience with Delta was far more positive.

I cannot believe that my 13 old daughter has to sit by herself on the plane, I tried to buy $36 seats but it not giving me the right to purchase. Said I call. They said they were sold out, they wanted me to buy $136 to &145 seats. That so ridiculous.

Brazen swindlers. My bag fit easily into the carry-on size box. I bought a ticket with hand luggage. But they refused to put me on the plane until I paid for my hand luggage as baggage. Why did they create the measuring box? If it doesn't make sense. I showed a screenshot from their corporate website, where the dimensions of hand luggage were indicated. But the company employees didn’t care about the site.

Not the greatest of experiences - paid upgrades not honored and check-in consultants were not particularly helpful and/or were very inexperienced. Furthermore, the customer service was lacking and will result in refunds only being processed (or at least I've been told) within 21 days of travel. As a result, I have decided not to book with United Airlines in the future.

My experience with this airline has been nothing but disappointment after another. On our way to Montego Bay our plan was delayed. Then we boarded and took off a while later. They thought one of y'all employees was stuck on the plane so we had to land and wait for another flight that took 4 hours to come. We had two connected flights. On our way leaving Montego Bay we had went to our gate and waited then was directed to another gate where they didn't even know if we was supposed to be at that gate or not. Then we was directed to another gate again. We was supposed to board at 1:11 and leave at 1:50. Instead we left almost close to 5 which then made us miss our second flight to go home.

Check in service were rude on July 21,2024. I know you have some issues with software but don’t need to rude to me. You should at least help me out rather than goes to other counter. I will never fly United again.

They broke our car seat and stroller combo. Stroller is unusable at this point. Our local branch helped us file a claim. They admitted that the fault was at our origin and that they broke it. After this I called the claims and submitted the receipt that they asked for, they said no they won’t do anything and that they are not liable for breaking it because it’s not luggage. They said they’ll give us a $100 flight voucher but that’s all they will do. Our stroller is still at the airport with our local office because it was broken. We’re out a stroller and one that fits a car seat which is needed for our baby.

United refund request. I made an online reservation in March 2024 for a family of 4 and 10 mins after canceling the reservation due to nondisclosure of ticket restriction on the site at the time of booking. The company assured me that the entire reservation was canceled and provided a cancellation email in the first 24 hours which is the grace period allotted to all reservations. After realizing no refund was received I dispute my credit card which United fought back stating it as a valid charge. I called to speak to United in May. I found out that they only canceled 1 person off and currently 3 people are still active on their end. After understanding the error that occurred the agent said to go on their dispute site and submit refund and documents, which were submitted on 5/27, Jun 3, and Jul 17 with no answer.

If I could give a half star I would. I will never fly with this airline again. My flight to my destination yesterday was canceled with no real help from United to get me where I needed to go for my business trip and to top it off their employees were rude and completely unsympathetic. Then, my late-night flight home got canceled just before boarding was supposed to start and again, they were not helpful.

Word to the wise, don’t use United for your flights. I don’t ever do this but I have never experienced anything this insane in my life. We got up at 3 am for a flight from Portland, Maine to Chicago. One of 3 flights we had to take back home across the country. Upon arrival, we sat on the airplane for an hour while maintenance attempted to get the plane running because the fuel pump was out along with a few other issues. This plane should have never been in the sky. After that hour we were all asked to deboard, which was totally fine because I would rather them catch it on the ground than in the air. About 40 minutes after returning to the airport we were all told to reboard, the fuel pump still broken.

Stay away from this airline. I booked my flight over a month in advance. I had made plans for my trip and they cancelled my tickets just a few hours before my departure then they reschedule my flight but I had to wait over 5 days so I had to cancelled my trip. They ruined my vacation. STAY AWAY!!!

This is the response from United Refunds, I paid for premium economy and did not receive it and United refused to refund the difference. "We apologize for the inconvenience you experienced on your recent trip with United." You apologize, for the inconvenience??? United Airlines did not provide the service that I paid for credit card **. On September 10, 2023. I paid a Premium for Premium Plus an additional $1200.00. on Flt 987 on May 2, 2024, from ORD-CDG. The pilot of Flt 987 left us stranded in Chicago after telling the crew of United Flt. # 2664 that he would wait for us and 8 other passengers that landed late because the pilot of Flt # 2664 neglected to have the proper amount of fuel to complete the flight. He knew there was rain in Chicago and was unprepared to deal with it like a professional.

I called to change my flight ticket and this girl with a Strong language, I'm really try to understand her but I can't so I request to transfer to a Spanish speaker, Thank God GISEL from call Center in MEXICO took only 6 minutes to fix everything. Wow, Wow SHE is Amazing.

First I would like to recognize Dhalia for exceptional customer service. Dhalia was able to get the entire situation in timely manner and voice and instruction are all clear and simple. She always listen on the customer's concern and she solve concern in timely manner! Ms Dhalia deserve above position or increase in her salary. She has all the qualities of a manager who can manage problems fast. I really I appreciate Ms Dhalia. Thank you. Thank you so much! Hope many customers will be routed on your line! 100% satisfied!

Do NOT fly United Airlines. We sat on a plane for 5 hours and 10 minutes on a hot tarmac in 90 degrees and they didn’t let us off. It was inhumane and torturous. People were overheating and everyone was dripping sweat. The pilot wasn’t quick about giving updates and the crew was panicked as well. I’m not mad about the delay, I’m mad about making us all sit in the hot airplane. Oh and after expressing this to customer service, they didn’t compensate to make it right!! Choose an airline with better customer service.