United Airlines Reviews

Horrible experience and never will fly with this company again. Well I guess never fly because they left us with no choice but get a rental car. Never to care again. Pay attention to what you are signing up for. They don’t care.

My experience with United Airlines was not just bad, it was a masterclass in how an airline can fail a customer at every possible step. The flight itself was unbearable. I was seated next to a passenger who smelled so strongly it made me nauseous, removed her shoes, repeatedly rubbed against me, spoke loudly on her phone directly into my ear, and remained on her phone during taxi and takeoff. She was so loud she spoke over the safety demonstration and I couldn’t hear a thing. Flight attendants walked past repeatedly, were clearly aware a disturbance was occurring, and chose to do absolutely nothing. Their indifference turned an already uncomfortable situation into a distressing one that triggered a panic attack mid-flight.

My son and I were getting on a flight from Portugal to the USA, that began by boarding late which made us worried we would miss our connection in New York. As we were about to take off, literally running down the runway, the plane pulls off to the side and the pilot says there's been a problem with the hydraulics. We sat there for a while, now knowing we'd miss our connection. When we arrived in New York, there were no customer service representatives to help us and we had trouble using the website to rebook our flight, which ended up being for the next day. Then we had to check into the hotel at the airport, which cost us $600.

On January 14th, my husband and I flew from Incheon Airport to Las Vegas on UA806. During our layover in SFO, we went to your United Airlines Club for a meal. However, both of your clubs refused us entry, claiming they were too full. They coldly stated that we were using a one-pass and couldn't enjoy priority entry. My husband, due to his age and mobility issues, was in a wheelchair being pushed by airport staff, but they remained unmoved and refused us entry. We were very angry and had to leave disappointed.

First and last time I will ever use United. I was like a Lamb being led to the slaughter. There was an issue with 3/4 of the Legs I flew on with them. My flight from San Francisco to Tucson, the aircraft was at the gate, but they didn't have a crew! Two hours later a crew arrived! On my way back from Tucson to Australia the aircraft had a mechanical issue and we left late. Once we landed, they didn't have a boarding gate to dock at, so we sat on the Apron for 40min. Most people on that flight missed their connecting flights. I ran, literally the best part of a km in the San Francisco Terminal to get to my connecting flight to Brisbane.

First flight in a while to Mexico vacation with kids. Flight has two legs, both delayed due to mechanical issues. Second plane was on-boarded and then off boarded to change a tire on the plane. This company is a joke, something has to happen to its management structure to because having simple maintenance issues on every flight is beyond funny.

I was recently returning from Key West to Minneapolis. I had a connecting flight in Chicago and the plane from Key West was so late I missed my connecting flight. I did not know what to do or where to find help so I scanned the QR code at the airport and got into a chat with Sophia. So Sophia told me if I hurried there was another plane leaving for Minneapolis in a few minutes and she would have a boarding pass waiting for me. True to her word I got to the gate there was a boarding pass waiting for me and I literally was the last person to get on the plane! Thank you!

Horrible airline. Unbelievable number of service disruptions. I will never fly them again. Each of my last 3 trips had every leg cancelled or delayed. Every single one. I know weather happens but this is beyond that. With United there will always be something and I wish I had done my research and learned that I'm far from the only one who has suffered at their hands. My flight out of Quito was cancelled and had to be rerouted. My flight to Vegas had the first leg delayed. My flight to Palm Springs had the first leg cancelled and I had to go home and return the next day. My flight from PS was delayed and I would have missed my connection and had to rebook for the next day. And they are expensive. More money for 0 reliability? Fly another airline. Any other airline. You will be better off.

Worst customer service. We had our seats changed the day before the flight; instructed to upgrade to first class which we did and found old food containers under our seat, our bags were placed onto a different aircraft, and we were told we had to come back to the airport to pick up our bags. Despite speaking with customer service, they were unresponsive and focused more on the fact that we should wait for them to review and get back to us. Despite multiple emails and phone calls, no resolution or apology for the experience.

Terrible customer service and rude employees. I will never fly United again. I understand you cannot control certain things, it's simply how you handle and treat your paying customers. Might as well fly Spirit.

Well United, your true colors run deep. I swore 35 years ago to never fly you again after you denied my terminally ill father and our family passage home because of a booking error THAT YOU MADE. What a great end of life experience for my dad! Flash forward to now, and you're a "partner" with Lufthansa so we HAD to fly you from Spokane to Denver to catch our flight to Vienna. Now Denver is notorious for baggage mishandling, don't get me wrong. But damn. Y'all didn't get our checked bags onto the Lufthansa flight, even though we were leaving from the SAME DAMN TERMINAL. So we get in, wait, and wait, and... no bags. But here's the real kicker, and why I WILL NEVER EVER, NOT EVER, FLY YOU AGAIN: you took no responsibility.

Although our flight was delayed at least 3 hrs, meeting the pilot made my day! I think United shouldn't charge for ANY drinks, cocktails if there's a delay more than an hour. Having a lively seat companion made the time pass a bit quicker but other the unanticipated delay...I personally am ok.

I’ve been a loyal United customer and recently experienced two delayed premium-cabin flights on the same route. The delays were operational in nature, and the response I received never fully addressed the loss of value or the pattern of disruption. Customer service was polite but strictly policy-driven, and the resolution offered didn’t match the experience. United does well when things go right, but when issues occur, the support feels limited and transactional. I hope to see improvement in reliability and customer care.

Poor customer service, tarmac delays. Unprofessional (Christiana... **... Just nailed the coffin for ever flying United for me). Ever wondered why United has the loooooooongest walks between terminals if you are catching a connection. Its profits over customer experience. Entertainment has 4-5 commercials before you can even get to your outdated content. Zero courtesy, I am just tired of giving them repeated chances (10k plus - after losing all of my travel history of 15 years)... Just done. I'd rather pay a premium and fly Delta than United... or just drive to my destination.

. 15, 2025. Booked United vacation 4 months before, arrived at airport 3 hours before boarding, when time came to board United change the gate and then keep changing. Deleting the flight 2 times due to some snow, seems all planes depart, we sat inside the plane for more than 1 hours when pilot announced he already passed his 8 hours shift and we cannot depart, was sent back to gate and inside the airport, received 2 voucher for $15 to eat something when any entrees start at $19, so you end up just having for a water and snack. What a disappointment, finally got new crew and new check in was 3:30 pm when origins supposed be 9:37 am so legally we cannot get any refund that we entitled when delayed international flight of 6 hours. For 7 minutes we missed our claim, last time flying from Newark and with United Airlines.

I’m on the plane to Zurich as I write this - Usually travel American/British Air to Europe but after the last awful experience with British changing our plane to a run-down flying garbage can with 20 year old cabin crew we decided to try out United on the recommendation of a friend. Last time that will happen. Booked Polaris Business Class from PHX to Zurich with a stop in ORD. United has no First Class/Polaris lounge in PHX so had to grab breakfast before we arrived at the airport.

Stranded by United’s delay. Out hundreds for a hotel. Reimbursed for only HALF. This is how a major airline treats customers. Think twice before booking. American gave me 100% refund for all my expenses. This is UNACCEPTABLE!

UNITED AIRLINES ALREADY NOT ONCE BUT TWICE DELAYED MY CHECK IN BAG. BIG WASTE OF TIME. HEY UNITED GET IT TOGETHER… I been on two plane trying to get home and this just killed my mood. Like why pay for a check in bag if it’s not coming in the same flight as yours…

I spent 4 hours scrunched in a middle seat with a morbidly obese person next to me that took up 6 inches of my seat. I asked United for 1/4 of my airfare back and they gave me a 100 voucher (that is ridiculous!!!!) No understanding of what that is like for 4 hours - there needs to be a weight limit and width in inches limit so everyone can be safe. I’m a senior citizen and worry about being stationary for long periods - that trip was dangerous for any person.!!!’

I flew first class from Denver, Co to Winnipeg Manitoba. I went to pull out the food/beverage tray, that is in the armrest of first class and found the most disgusting grime and dirt. It looked like it had never been cleaned since the plane was new. I contacted the airline and they apologized. But I feel they could have done more. Their lack of fair compensation for this issue was a sheer sign of their lack of accountability for their Sanitation. This is no way to treat any of their travelers let alone their 1st class customers.

Our flight was delayed for over an hour and we were moved to another gate as we waited for the arrival of our plane. I want to commend Lindsay who was representing United at Gate T6 in Nashville on Monday. She was incredibly calm and flexible as she got one plane boarded, passengers off another plane, and finally got my family and all the other passengers of Flight #3425 ready to board. She was highly professional and courteous as she navigated hundreds of people at the gate. She was the only employee working our gate and never seemed the least bit stressed. Thank you, Lindsay!

I was second in line to be checked in to for my flight. I needed a wheelchair. They told me to sit in the wheelchair and wait and someone would take care of me. They have serviced three other wheelchair people that were checked in after me, I’m still sitting waiting to be taken to my gate. This is absolutely unacceptable. I have traveled this airline before with no problems for my ADA wheelchair. I am in Eugene Oregon. This is an absolute circus. Everybody that was standing in line to be checked in has since been completed and the line is very short now and I’m still waiting for my wheelchair service to take me to my gate.

United Airlines has fallen far since the 80's, 90's and 2000's. The lauded partnership with other Airlines is a joke. Do not book Lufthansa flights through UA. My 18 hour journey morphed into a 72 hour sojourn. The reason - there is no partnership only dumping of UA customers onto Non-logistical LH flights without regard to whether or not connections be made.

Very bad experience flying from Chicago to Miami. We had bad weather. Flight was delayed. They would tell us we're getting on in 10 minutes then you get on 50 minutes later. When they put us all on the plane rolled out on the runway. Sat there for 3 hours and brought us back to the gate. Sent us back to the checking counter to tell us they should refund or rebook. While all the other airlines I had flights going out they told us they couldn't re-book us for two days later. So I take the refund. Rebook with United. Multiple flights delayed so they couldn't meet their connection. Found a direct flight.

We paid for first class and we had no entertainment options and rude flight crew. They are flying antiques with zero updates. United airlines can shove it, never flying with them again. This is a total bait and switch.

Delay in the first flight due to completely preventable errors. Because of the inefficiency of completing the safety points in the flight; it was discovered that there were errors right before departure. What is disappointing is that these could have been prevented if the right department did their job. They cost us a day in our trip to Maui. We have a very short trip so that is 1/3 of our trip. It cost us the reservation of the hotel at Maui because there are no refunds. It cost us a lot of exhaustion and frustration because it took us hours to retrieve our bags that night and wait for a at least half an hour to rebook us again. What kind of inefficiency is this? This is worse than a third-world country. It is very disappointing that the operations of an American large company are run so poorly. These preventable mistakes cost your company and your customers.

Upon check-in at the Swiss Air (by United) counter, my daughter experienced a medical emergency. Paramedics took her to Miami hospital. She was cleared to fly the following day & tickets were re-booked by United. Email confirmation was received and we were all set to fly out the next day. We got to the check-in counter once again and were told that we do NOT have tickets. Tickets were overbooked. United Airlines made an error with our rebooking. They are refusing to refund us & same goes for all of the hotel bookings and arranged transportation that we had planned. Our 3 country European family vacation is completely ruined. THIS IS NOT FAIR AND UNACCEPTABLE. PLEASE HAVE SOME DECENCY & INTEGRITY AND REFUND.

Recently UA has been terrible. My July flight from Newark NJ to Toronto was delayed more than 5-hrs. My October flight from Newark NJ to Jacksonville FL was delayed more than 4-hrs. My November flight from Jacksonville FL to Newark NJ was delayed more than 4-hrs. My November flight from Newark to Dallas was again delayed more than 6-hrs. Something must be wrong within UA’s planning and operation processes. Clearly UA’s priority isn’t in getting customers to their destinations promptly and reliably.

During the recent period when US air traffic control employees were missing paychecks and flights were reduced by 10%, I traveled over overseas. After a long overnight trip, I arrived in Europe to find my hard-shell suitcase, broken in three places, beyond repair. No, United staff were present at the airport, so I attempted to file a damage report through the mobile app. The app repeatedly malfunctioned throughout my trip, which United staff leader acknowledged Was a problem when I contacted them online to adjust my delayed return flights. Note during this time, it was difficult to contact United and I was being charged per minute by my cell phone carrier for the international calls.

They should have taken care when Flight so late arrival,

Flight canceled. No available flight till 2 days later. No reimbursement for two nights of hotel or meal or transportation. Worst experience ever. No one to help us at the airport. UA refused to reimburse or refund given the cancellation is due to FAA issue. Only $100 travel certificate which is not even close to the cost.

I fly from Palm Springs to San Francisco every week. I always try to fly Alaska. Today I am writing this review for a 10:13am departure that has been rescheduled for 10:50am. Now I know that it’s SFOs traffic control that is of course having issues so that isn’t United but the flight attendant just got into a shouting match with a customer because they locked the bathrooms. If I could deboard this flight I definitely would. Fly Alaska if you can. Yuck to United airlines. Should have stayed Continental. Signed a frequent flyer.

I have been a loyal customer for years. When I tried to book my last trip with United from Amsterdam to Phoenix, I wanted to pay with “miles and money”. Then I got a message I couldn’t proceed due to problems with my credit card company (which was not true). After talking to different representatives, still no solution! 3 hours 15 min later I tried to pay only with money, and there was no problem with my credit card, just had to pay €1,627 more! They just don’t want you to use your miles!!!

Terrible service. Gov shutdown is a great excuse for this so called airlines to cancel flights. Any excuse works other than accepting accountability for terrible service. My flight was cancelled, I paid for my window seat and check-in luggage. They rescheduled me and place me in a middle seat. After boarding, a guy took my backpack out of overhead and handed it to me. He stated it needs to go under my feet. I told him everyone needs to check their luggage so there’s room for backpacks and and personal items. He said the policy is backpacks go under the seat. The luggage states it can’t be any bigger than 22”x14”x9”. I don’t see that policy being enforced! Bags out on the floor during take off, that’s not being enforced.

Mel, at reservations, out of Lafayette Regional Airport, (Louisiana) is an Angel. I was planning on spending the night in the airport, to save money. I would have had to sleep an uncomfortable, long time, to make my flight. Mel was so friendly, and helpful! She rerouted me, so I waited an hour. Omg, it best the best news. I so appreciated it!! Mel is the best and sweetest.

United is misleading their customers by stating that there are no change flight fees. Bull. They use the excuse that the ticket fare increased. United Airlines needs to remove all the signs at the Bush International Airport stating that there's no fees for changing your flight. Those statements are lies.

I am writing to express my disappointment with how I was treated at the gate for Flight UA2625 from Newark to St. Louis on November 4, 2025, departing at 8:45 a.m. At boarding, I was asked to open my carry-on in front of other passengers because I had three items. I complied immediately, placing my purse inside the carry-on to meet the two-item limit. Despite that, the gate agent then checked in my carry-on bag, leaving me with only one item.

In general, I have had a good experience with flying on United. This review is focused on just one flight I took from MCI to DEN on October 28th. The flight number was UA2123. There was a little turbulence after take-off from MCI. The turbulence lasted no more than 10 minutes. From there on it was a smooth flight. It was a full flight. I was expecting the cabin crew to come down the aisle with cold drinks and hot coffee or tea. This did not happen. Instead, a flight attendant came down the aisle with a tray containing cups of water. That was the only service offered on that flight. Later, I walked back to the galley and asked for a cup of coffee. The response from the flight attendant was 'we didn't make coffee.' I was shocked. I have been a regular traveler by air for over 50 years and this is the first time there was no coffee available. I asked United Customer Service for an explanation. They have not replied to my request.

I keep wanting to like United because I have the credit card, but this is the 3rd or 4th experience I’ve had with check-in agents being absolutely awful to travelers. I have previously flown United with a board bag and know that you don’t have a surfboard option on the self-check-in kiosks. Knowing this, I went to the check-in line.

United got to be the worst airline in the world, the check-in counter staff particularly the one at MIA is very rude, unprofessional and patronizing, how are they still employed facing the public is beyond comprehension.

My Son, Porter and I had to make an emergency weekend trip to Bismarck, ND after my Dad suffered a severe stroke. We scheduled a trip to visit him as he is dying and we wanted to see him before he passes away. Our tickets cost $2,275.14. We flew from Boise to Denver to Bismarck on Friday October 3rd and we were scheduled to fly from Bismarck to Denver to Boise on Sunday (10/5) at 5:10pm on flight UA4642 and return to Boise at 10:30 pm that evening.

This was my first time flying with United Airlines, and unfortunately, it was not a good experience. The seats were extremely tight and uncomfortable, and I had to pay extra just to bring a carry-on bag, which already made the trip frustrating. But the worst part was the lost and found process, which was handled very poorly. I accidentally left a small bag on the plane — It contained gifts for my husband and my son. I realized it before leaving the airport and immediately spoke with a United agent. They gave me a paper slip and told me to fill out an online form. I submitted it right away, but within minutes, I received an automatic response saying my item was “not found.”

I had been a loyal United customer until now. I got the United card so I would get my first checked bag free. Put the card in the app. Ordered my flight, the app charged a different card. Now United says your out of luck. Wasted over 2 hours on the phone to be passed around from one agent to another. So I'll use my points for the baggage, close out the United card. And fly Delta from now on. Its funny how every other transaction after the one they screwed up was on my card, but that doesn't matter.

I am deeply disappointed and frustrated with the experience I’ve had with United Airlines and Orbitz. I originally booked a roundtrip flight from Tampa to Vail with a connection in Denver. My plans changed, and I needed to remain in Denver instead of continuing to Vail. When I contacted customer service to make a simple adjustment — changing my return flight from Vail–Tampa to Denver–Tampa — I was told I would need to pay $450 in additional fees. That’s more than the cost of a brand-new ticket. It’s unreasonable and frankly shameful that a company of this size would take advantage of customers in such a way, especially for a flight segment that I had already paid for.

An Unacceptable Experience from Start to Finish. Our family’s experience on United Airlines Flight UAL989 from Washington Dulles to Frankfurt was profoundly disappointing. Despite being loyal travelers and having flown to Europe numerous times with other airlines, this flight fell far below even the most basic standards of comfort, professionalism, and customer care. We purchased our tickets last-minute at the airport. Upon boarding, we quickly realized that the aircraft was severely lacking in overhead storage — even though we only had two carry-ons and two personal items among three passengers. The under-seat space was unusually small, forcing us to place our personal items under the seat ahead, cutting into what little legroom we had. This made an already long overnight flight extremely uncomfortable.

Horrible—and I have been one of their most frequent flyers (1k). This time I got stuck in an expensive but BROKEN premium plus seat for 8 hours across the Atlantic. Zero help from onboard staff during the flight and then a $250 travel certificate afterwards (which I rejected but they sent it anyway). Complained through their online form afterwards and got a negative response from what certainly is a chatbot. In other words: when you have a problem, United spits you in the face.

Horrible. Missed a funeral in recent past because United delayed, delayed, delayed, delay, then cancelled my flight. I was at the airport from about 9 am to 6 pm, before they cancelled...and told me to come back the next day...or "walk down the terminal and try Jet Blue maybe they can help you". Said I would never again fly United, but I tried again...same pattern. Delay for maintenance, then they sent another plane, which also had delay issues...so i would not make my connection. No good options were offered. Here i sit in an airport hotel. Getting up at 3 am, to hopefully get back home tomorrow on a 6 am flight. NEVER AGAIN UNITED, I WON'T GIVE YOU A 3RD STRIKE.

MY BUSINESS TRIP: UNITED's - SUPER DELAYED LUGGAGE / MISMANAGEMENT of LUGGAGE/MISINFORMATION FROM AGENTS/DECEPTIVE EVASION. 1/ ORD-GRU-SDU, UA845 to GRU cancelled at 4am, no agent was available to rebook passengers with connecting flights for 90 min. Finally an agent rebooked after that and confirmed luggage will be rerouted per new booking ORD-IAH-GIG but didn't happen. Had to pay ($59) at United club since no place to sleep and get United help with live agent. 2/ ORD-IAH, UA2099 - Contacted luggage expert on app, united club agents ($59 paid again) and also asked agent at gate all before boarding - all confirmed luggage will be loaded upon boarding didn't happen. 3/ at IAH - called luggage expert to route luggage to IAH so can go with me to GIG, confirmed it will arrive but didn't / I was doing what United agents should have done

My wife and I flew United airlines on our vacation to Scotland. The trip there was "NO PROBLEM" other than a weather delay. When we arrived at the airport for our return, we found out that our ENTIRE 3 stage flight was cancelled by UA leaving us stranded. We were disconnected from Customer service 3 times. The fourth could get us home but demanded a $1200 premium. Finally the gate agent got us a single flight to Frankfort but no further, so we had to get our baggage and go to the desk for further aid, OUT OF THE SECURE ZONE (very important)! We did this, then had to go back thru TSA and Customs. TWO lines for metal detection with a hundreds of yards long line, followed by 2 customs agents for all the same people. got to gate, plane had already left. Went back to desk and had to go back thru the same two lines AGAIN.

Worst airline I’ve ever flown behind InterCaribbean and Spirit. WOW just wow. All of their staff at Newark are miserable and rude from the ladies at the kiosks to the gate agents. From watching a lady snatch a ticket out of a passenger’s hand and yell at him while checking him in, gate agent being rude at then threatening to not allow me to board when I check her attitude to now sitting on the tarmac for over an hour. Yeah, never again will I fly this airline.

United is an airline I will never ever fly on again. Three trips in a row, there were maintenance issues, leaving the plane at the gate. They were so late fixing the plane that I missed my connection and had to cancel two of the three and switch to American on the third. I tried flying United one more time today and have been literally running to my connecting flights because of their delays on the initial flight. This is the most mismanaged airline I’ve ever flown on and will never fly on them again. I encourage anyone that reads this to never fly united again. That works for Google can have begun an internal chat space together feedback on how ridiculously poor United Airlines has served our 300,000 employees.

I had the flight of UA1093 due to the delayed connected flight from Barcelona having emergency medical landing in Gander. After more than 10 hours of the flight, the least thing you want to hear is that the flight attendant joking my luggage cannot fit but it actually fit in by myself. This is very unprofessional attitude to the customer, and I hope the company will enhance their service standards.

Another cancelled flight by United, after boarding the plane, had to debuted, 3rd time in 2 months, don't waste your time flying them, especially from Peoria, Illinois. The major carriers have a monopoly and they could care less about customers, they will just petition to get bailed out by congress if needed. In 2 million miles of flying over 30 year span, 2025 has been by far the absolute worst. We're is the accountability?

I had an extremely disappointing experience with United Airlines. On August 14th 2025, my flight UA2212 was delayed due to a combination of a mechanical issue and Air Traffic Control. The delay caused me to miss my international connecting flight, forcing me to pay for my own hotel and transportation that night. When I requested reimbursement, United denied it, claiming the delay was outside their control. This is not true—( flight was delayed after landing pilot was unable to open door causing more delay) mechanical issues are absolutely within the airline’s responsibility. By refusing to cover reasonable expenses, United left me stranded and out of pocket through no fault of my own. This experience showed me that United does not stand behind its passengers when problems occur. I will be reconsidering my loyalty to this airline, and I encourage other travelers to think carefully before booking with United.

I had a very frustrating experience with United Airlines support. After 03 hours trying to fix my name, the support team told me this issue was due to the system limitations. I was unable to upload my passport due to what seems to be a system bug that does not allow last name with spaces, and instead of resolving the issue or open a feature request or ticket bug, I was simply told to present it at the airport. When I asked for a proper review, the agent just apologized and then closed the conversation, saying nothing more could be done. This approach leaves customers with unnecessary stress before travel and does not address the underlying system problem. United should take responsibility and fix these issues allocating resources, rather than pushing them onto travelers. Very disappointing service.

I booked a Business class trip with no discounts or promotions 2 months ago and United made some changes to my itinerary but allowing me to make a one time change for free. However, when I go to select flights closer to match my original itinerary, United is charging anywhere from $3000 to $13000 for it. This is a scam, They already have me on the hook for $10000. The original cost.

Our initial flight from SBA to SFO was delayed due to a maintenance issue/light out, which reduced our one-hour plus connection to only ten minutes. We did everything possible to make the connection. My husband ran from Terminal D to Terminal F while I managed three young children and helped my mother, a disabled veteran. She had requested a wheelchair to be waiting at the gate due to this issue, but it was not provided. She was forced to walk as fast as she could the long distance to the gate using only her cane, leaving her exhausted and in pain. This is not the first time United has failed to provide her wheelchair assistance— previously she waited over 15 minutes for one ordered ahead, and it never came. She nearly missed her connection, which is a another reason she only transfers ONCE per trip.

Never fly United Airlines especially through Newark. First and last time I'll fly them. 4 flights and 2 were delayed many hours. Their app info is useless. Told us we're boarding and the plane just pushed back from the gate coming to Newark so we can't possibly board for at least 3 hours. I've flown over 2 million miles and NEVER experienced such ineptitude or lack of accurate information.

Beware of flight with too many empty seats - it will be cancelled. I noticed all the empty seats when we checked in online. Just before we left for airport we received a flight cancellation notice “due to severe weather”. A catch all phrase which exonerates United from any responsibility to customer. Even with proof that the severe weather claim was patently false they refuse to compensate for a delay that required an overnight in a city we were not familiar with and a miserable flight home in cramped and inferior seating. We paid all their add on fees for a comfortable conclusion to our trip abroad and they made it a stressful, anxiety provoking, marathon trying to figure out how to get home. Customer care is a joke - Nothing but generic messages about the weather being out of their control and hence they don’t have any responsibility to customers.

Refused meal vouchers despite missed connection due to incoming flight delay. Connection was missed despite door being open but no one at desk. Not the first time this year United customer service have let me down. Instead of trying to be helpful, they try and work out of everything. Behavior you’d expect from a budget airline.

Wrong gate..had to go through several people to get correct gate #. They switched our seats so we could not sit together after waiting in line for 30 min. Was told nothing could be done and by that time we were pushed to last boarding so had to check our carry on at door. Got their credit preferred card to get priority service and boarding.. They can take their card and shove it! Their customer service just started our vacation off on a sour note. Worst all the lady working her desk was rude and uncaring (Kathy @ CMH). NO COMPENSATION or solution offered. Never again. They were disorganized, uncaring and with all the choices now will keep losing customers.. Credit card and future flights will be canceled. Do better.. Treat people right.. You should be ashamed of your customer service reps.

Flying from Denver to Santa Barbara on September 4th my first class seat was broken and would not recline. A week later flying from Chicago to Harrisburg I was given the exact same broken seat in first class! United Airlines thinks a $75 voucher is the refund for a first class seat on their airline! It's actually what it's worth! Never again!

Horrible! Stay away from United Airlines fly anything but United. The most racist airline ever, lack of inclusivity for individuals with disabilities. Airlines should prioritize diversity, equity, and inclusion, but this experience made it clear that more training is needed for United staff. No one should feel discriminated against or treated differently because of their race, ethnicity, disability or background when traveling. When you bring it to their higher authorities' attention they undermine the consumer and dismiss the violation of laws that were committed such as HIPAA law Violations by sharing to other passengers individuals disability. Stay Away!

After 4 years post covid and getting the phone call run around United lead specialist today now pulled info indicating the refund I was getting two weeks ago is now no longer valid. It was only 4 economy tickets she stated. FYL.

Flying from Chicago O’Hare to Grand Rapids on 9/2/2025, we were delayed for a maintenance issue on the plane. That plane was eventually put out of service. All the passengers on the flight hurried down the terminal (30 gates) to board another plane. We boarded that plane and ANOTHER maintenance issue surfaced on that plane and it was put out of service. There was some question about another flight being available to Grand Rapids. Another plane was brought in and we boarded it once we had trekked back to the gate area that we arrived in. I am recovering from a severe knee injury and fractured femur, so trekking ALL over the airport and getting nowhere was very painful and frustrating.

On our flight from Omaha to Chicago we were delayed an hour on the runway. Then we were delayed another hour from Chicago to Miami. Coming back from our vacation the flight from Miami to Houston was delayed two hours and we missed our flight to Omaha and had to spend the night in Houston until the next day!! I will never use United again, very bad service!

Using United Air will be the worse mistake of your life. After paying for a flight, I needed to make a change. I’ve been speaking with Customer Service for 3.5 hrs, without completing any task they just stop communicating and have a new worker ask you to repeat your issues all over again. Nobody has resolved anything. In fact, they recommended I paid an additional $75 fee so that I could get a refund. After I made that payment, I was told I don’t qualify for a refund. I was lied to, manipulated and wasted my entire night. The morals of this company are so low anyone would be better off, throwing their money in the trash than wasting a single penny given to these monsters.

I was charged twice for baggage, one for which was never checked by me. I paid for my checked bag online when I checked into my flight and then I was charged $65 for a carry-on bag that I never had. When I called about the charge to be refunded, I was told that I would have to fill out a refund form and explain what happened after just explaining all of this over the phone. I was also told that it wasn’t guaranteed that I would get the refund, it was just a request and that I would have to wait 7-10 days for it to be processed if approved.

In a few months I had bad experience with UA. First I was delayed for 6 hours and missed the flight for not being notified. Then just last week I booked a round trip from Priceline. The going trip was with with AA and it’s good. The return flight was with UA and a day before it I was told by email that because it’s a basic economic ticket I won’t allowed to have a carry on without paying for it (at least $40). I’m done. Avoid this company.

Dear United Airlines Customer Care, I am writing to file a formal complaint regarding the unacceptable service and communication failures I experienced during my recent trip to Europe with United Airlines. What should have been a memorable and enjoyable journey became one of the most stressful and disappointing travel experiences I have ever endured.

It’s was the worst food I ever had and I got sick from it and I am paying first class money to have meals, absolutely disgusting. I had to go to Costa Rica because my father was in the hospital and within six weeks, I had to go back again for the funeral and United had the worst food on my way back. It was so bad I had not been able to eat, all I did was vomit the whole way back. This was in due under June and July and at this point, I can still smell that nasty food smell that makes me wanna just vomit, so now it’s stuck in my sensory and I’m seeing a doctor to find out how to get past this. Shame on them! I got food poisoning and had to take off more work!

My experience with United Airlines on my recent flight from Baltimore to Houston was deeply frustrating and felt incredibly unfair. I was at the gate, D16, for boarding when a gate agent (Dan Vi) stopped me regarding my carry-on luggage. I had a standard carry-on, a backpack, and a small crossbody bag, which is typical for many travelers. The agent stated that my crossbody bag counted as a third carry-on item, and I was forced to step aside and consolidate my belongings. To be clear, this was a small, personal-sized crossbody bag that fits closely to the body.

Totally suck in all aspects of flying and service. Horrible customer service, screw up seating consistently, always late. Can't think of anything good. PS, don't honor United club on 2nd class if on another airline through Viking. Hate them.

For YEARS I sang United’s praises. Years! Today, the same suitcase with the same stuff in it for a return trip was “overweight” by 6 little pounds. $100 was the damage! Are you high? That’s ridiculous! Definitely a bad practice and now I’m done with United.

On Monday 8/19/25 our flight to Chicago from Anchorage was delayed. 3 times they cancelled. We were told we were booked the following day same time. So we found a hotel for $125 and was ready to book then your agent said United would comp us a room (I am wheel chair hdycp) so we didn't book the room. The shuttle took my party and 2 others to the hotel only to find the hotel would not accept it. They said United doesn't pay their bills so no credit card, no good.

I recently had a return flight on United from Aspen to Columbus, OH. My bag was mishandled and never made it back home. I also had some military items for my job in the Army in the bag. I really don't appreciate having my call outsourced to a call center that isn't in America to handle this issue. Language barriers and constant interrupting me in the middle of my sentences is unacceptable. United recently said they made record profits on their earnings call in 2Q 2025. Spend some of that money on call centers in America so and not 1 hour hold times to be told repeatedly "we're sorry". I really don't care for an apology as United should be lecturing bag handlers on the carelessness of where bags are to be sent.

Without going into all the details, suffice it to say that this was the worst airline experience of my life and that I would never use United Airlines again. There is virtually no customer service. It is virtually impossible to speak with a real person. When we missed our connecting flight due to the original flight's delay, there was no one to help my wife and I find an alternative connecting flight. On top of all this, when we finally made it to our ultimate destination, of course, our luggage was not there. We finally recovered it over a week later: the day before our return flight was scheduled. AVOID UNITED AIRLINES AT ALL COSTS!

My travel experience with United Airlines has been seriously very fun and amazing KDK. There was just one issue, I wanted to get my seat changed but was not getting a proper response on contacting them. Just a day before the trip my friend Oliver shared the number +1-833-894-5333 with me and believe me, they got my seat changed immediately. Their connection with United Airlines is very strong and service also turned out to be super helpful.

Negative United Airlines Review: I opted to purchase a First Class Upgrade for the final and longer leg of my return flight as it was a decent price and I was traveling back from a longer trip, specifically to take my older parent to surgery and care for him. I’m flying back today to care for my child, who is also recovering from a recent surgery from a few weeks ago. I checked in, only to be told the flight was delayed by two hours. I’d already turned in my rental car, otherwise, I would rather have spent that extra time with my aging parent who I was taking care of, and lives across the country from me.

Customer service at any desk is non-existent past check-in. Ask for help and it's like you're ruining their day. Zero customer service once you get past check-in for flights. Rudest people at gate desks especially in Miami at gate H14. 3 different times I've flown with United and same experience every single time. Will definitely start using different airline to fly.

I’ve never had major issues with United Airlines before, but after this experience, I will no longer be flying with them. Our flight was delayed, which caused us to miss our connecting flight and it was our honeymoon no less. Instead of helping us rebook, United offered no real support and left us to figure it out on our own. We were forced to purchase another ticket out of pocket, and they have refused to refund us for the additional expense. This lack of accountability and care for their customers is unacceptable. Because of this, we will not be booking with United again and will be canceling their rewards credit card. It’s incredibly disappointing to see such poor customer service from an airline we’ve trusted in the past. I have all the details and documentation if any other users/customers are curious to know more.

I’m sharing this experience to advocate for better service—not to place blame, but to encourage growth. During a recent flight, I was denied pre-boarding despite my boarding pass clearly stating “Special Assistance.” The gate associate glanced at my pass and instructed me to wait for Group 3, overlooking the designation that should have allowed me to board earlier with the special needs group. Had she thoroughly read the pass, the mistake would’ve been obvious. I don’t believe she acted out of malice—perhaps she was new, overwhelmed, or facing a language barrier. But this moment revealed a gap in attentiveness and communication that caused me physical distress and emotional discomfort. I had to seek help from another staff member just to board safely.

United forced us to sit on the plane at the gate for 2 hours with no a/c while they did maintenance. Then, decided we needed to deplane and pushed our flight back more than 5.5 hours before we finally left for our destination. Seats on United are absurdly small and uncomfortable. Because of the 5.5+ hour delay, we checked in late to our hotel, and lost the first day of our vacation. What do they offer as compensation? A $75 ticket voucher to be used within one year. Never flying with them again.

Every employee was rude. They messed up and sent a smaller plane, delayed us for hrs. on the tarmac. Will not help get you to your destination that they messed up. Just cost me a client. And it cost me 20k. I'm sure their 15$ meal voucher helps though.

No communication, never on time, grouchy customer care, lie to customers and make up stuff when they are late, which is always. Basically a shit show every time I fly with them. I only fly with them if they are the only airline. Avoid them like the plague if you can.

United will move you gate to gate to gate to gate to new gate when delayed…Terminal to new terminal and changes just to move you out of the area and then back again. Painful and unnecessary but looks like they enjoy messing with everyone!

My problem is not with the actual airline itself. But the customer service is crap. You can’t get a hold of a real person, and if you do, they want to get rid of you quickly. I missed my connecting flight, it was hell just trying to get rebooked. They didn’t even offer food vouchers. If you miss a flight, good luck trying to get a hold of an agent.

I only Fly United first class but the service is not worth the price and my last two trips to Orlando have been a nightmare. I am also a card holder and there is always something wrong with the Club that they won’t take same-day club vouchers. Today our flight should had left at 6:50 pm and we have been delayed all the way to 11pm and all they give us is a 20 voucher that is not acceptable... I am going to start flying American Airlines, save your time and money, fly different.

United Airlines apparently is upgrading their streaming services etc. Interesting after their flights were grounded recently. You would think money would go into improving their software system to keep everything running smoothly. We flew to Nice, France and we will never fly United again. The seats were a glorified lawn chair at best. Our backs hurt for days. We are small people, too.

On July 3, 2025, I was on a United flight from IAD to FLL. The refreshment menu in the seat back pouch advertised a "Summertime Special" drink consisting of a small bottle of Jack Daniels and a can of Lemonade. The price was shown as $10. When the refreshment cart came by I ordered the Summertime Special. When I got home and checked my bankcard statement it showed a $50 charge from United Airlines. I filed a chargeback with my Bank of America and after four weeks they declined my request for a $40 refund. Big business in corporate America sucks.

2025 United Airlines has got rock bottom for me. I fly bi weekly so that is a lot. 99% of my flights have been delayed and that is not an exaggeration. Their customer service for compensation is almost impossible to find then they don't do anything to help. Literally delayed 4 hours. As we are boarding they seems a $15 food voucher that can only be used that day. Can't even use it because they don't send it until you are loading. 2024 I would have given a 4* review. This year... I'm canceling my club card and will drive the 15 hours moving forward. Terrible. I suggest you don't book any connection within a 3 hour window or you chance missing it.

Everything delayed. Employees cannot speak and cannot read clearly English. Including pilots. Miserable experience. Overall standards are dropping. Passenger comfort means nothing to the reckless employees.

Booked a flight for myself, my wife and my 3 kids ages 0-3 to Chicago set for departure from Newark on 8/5/2025 at 9:59 pm. We spoke on the phone with United Airlines multiple times before the flight confirming our tickets and flight times. When we got to the airport the kiosk said that there is a problem with our tickets. When we tried speaking to the rep she screamed at us to go to the side and call united. When we called, the rep on the phone made us pay $150 for the reissuance of the tickets. When I asked why they responded that I must pay or I won't get on the flight.

On April 1st, 2025, our flight was delayed and we received a hotel room stay along with $60 meal voucher from United Airlines with my United Mileage Plus account number ** Jia **! We booked a flight for our son Gabriel **, ** and was also delayed on July 9th, 2025! First United stated Gabriel gets 10% off a hotel stay with $30 meal voucher, after we let United know that we received a totally free hotel stay, United agreed but the system won’t allow us to book until August 1st, 2025, therefore we booked ourselves in the nearby hotel, after our son Gabriel able to rest, we contacted United Airlines for reimbursement and was told at the end of Gabriel’s trip which was July 31st, 2025 can receive a refund for $185, but we didn’t! So we contacted United Airlines and was told we needed to file a claim and we were denied a refund even though we were promised a refund!

Unreliable. Zero Confidence! If a punctual flight is something you value, AVOID UNITED! We had a 2-week international trip planned, with multiple layovers, and EVERY flight that originated in the US was delayed. Our flight from Dulles to Newark was delayed 6 hours and we missed our first long-haul connector completely. The gate agents never even showed up. We were handed a business card with a QR code by the previous agent and told to direct all inquiries to the chat-bot. You cannot call or speak to an actual person. Layovers were missed. Baggage was delayed. Threats of being bumped due to over booking. I will never fly United again. I will say, the FAs and the random gate agents we talked with were pleasant. They are the front line and deal with the complaints and frustrations of passengers. It's a shame they have to deal with the brunt of anxiety from travelers when clearly, logistics and corporate are to blame.

They will seat you anywhere regardless of previous reservations. Had to pay $660 last minute just to sit with my family. They will do this on purpose and place you in separate seating not allowing you to seat your family with you, specifically forcing you to move all your seats as a result costing you even more money because now you’re having to move your entire family to another section on the plane. It’s really an incredible scam. Costco travel seating arrangements don’t mean anything to United Airlines.

Flight 1133 got postponed 7 hours. Then cancelled because the pilot is "tired" **. I have baby with no milk and won't drink Mexican milk, I had to go 45 minutes away to Costco before and now stuck with a hungry baby and no milk overnight. They better refund my ticket and pay accommodation of travel and hotel. Also missed a very important 8am work meeting. This is far beyond unacceptable.

I had the worst flying experience EVER, on United recently. First, the final destination flight from Washington Dulles to Richmond was delayed by more 6 hrs before it was eventually cancelled. I was automatically rebooked to the next day, which was 14 hrs later (No offer of hotel was provided). That would have meant waiting for over 20 hrs at the airport. So, we decided to carpool a rental car with someone I met at the airport with a similar problem, and we split the $400 rental fees. But all that United Airlines could compensate for the missed part of the flight was $37. What a joke!

Worst airline I’ve flown. Every United flight was delayed causing us all to either miss connecting flights or be rushed. Customer service was horrible and I didn’t arrive back to work until a day after my purchased ticket was booked for. Customer service online will send you on a run around. I pray this airline gets help from God or shuts down.

Unforgettable Family Travel with United Airlines. I recently completed a series of four flights with United Airlines over the past week, and I am absolutely blown away by the exceptional service my family and I received. This was, without a doubt, one of the best flying experiences we have ever had. From the moment we stepped on board, we were greeted by an incredibly friendly and accommodating staff. The planes were spotless—inside and out—which immediately put me and my wife at ease. The comfort of the flights was top-notch, with clean, plush seats that made even the longest legs of our journey feel relaxing. On these longer flights, we were also provided with sanitizing wipes, blankets, and headphones, which was a fantastic and thoughtful touch.

My company books travel for me. When they book United I just cringe. Always old aircrafts, always maintenance issues. Always 20 minutes to fix. 90 minutes later. Only 20 minutes more. Miss connecting flight. Then try and give you a voucher. A meal on us, whoohoo, $15.00 what can by in an airport for $15.00 maybe a water... Please stay away from United. Save yourself a headache and a mess.

I was flying back from San Jose to Syracuse with my three children, we had a connecting flight in Newark. The connecting flight was cancelled well we were in air and when I landed it showed that United automatically rebooked the flight for the following night 24hrs after our initial flight home. They rebooked us to a fight that would cause me to miss work and take a loss of income.

This is a factual review, I have the tickets to prove it. Flew this airline into San Jose today. The woman next to me, in the middle seat was all bullying and kept nudging me out of my own arm space. This arm rest had controls for my screen, and she was complaining that she should have it, denying me my rightful arm space, I agreed to share it with her, but that was not enough, she wanted the arm rest all to herself, the arm rest which had my screen controls, that was clearly mine to use. The flight attendant, rudest of all, switched her seats and they both started yelling at me, from half the way across the flight embarrassing me, on a full flight.

I had a horrific experience with United. I will avoid them at all costs in the future. It started with a flight that was slated to leave at 2:45PM. I got a text informing me that it was delayed until 6 hours initially (eventually delayed 10+ hours). Upon discovering that the flight was delayed around 1PM, I tried rebooking my flight to another airline. However, the customer service representative at United told me that there was a "50/50 chance that they will take your checked bag off the plane because it's hot outside." Basically holding my bag hostage so I couldn't change flights to another airline.

I am writing to formally follow up on a complaint I filed regarding the damage (broken suitcase) caused to my baggage during a recent flight with United Airlines. Although I reported the issue according to the required procedures, I was informed that no compensation request was filed – which is incorrect. I respectfully request that this issue be re-evaluated. It is unjust that I have not received any compensation despite following the correct procedures. Kindly clarify the real reason for this denial or reopen the case for proper handling. Records: **.

I flew home from Dallas to Edmonton and the agent who set up my ticket made a mistake and flew me from Dallas to Denver and then San Francisco to Edmonton. I had to call to get them to fix it. When they did, I lost my upgrade I paid for and they charged me an extra $500 when I got to San Francisco (they couldn't figure out how to get me from Denver to Edmonton so flew me to San Francisco), and so they had transferred me to Air Canada as a partner and they didn't have my upgrade I paid United for, so I had to pay $500 again to fly. Their phone agent who set up me ticket made the mistake and it ended up costing me almost double what I originally paid to fly to Texas and back. And United sent me a letter and told me this was all my fault.

We arrived at the airport early and immediately noticed that our flight, originally scheduled for 6:39 PM, had been delayed to 8:00 PM. I saw there was another United flight to San Francisco departing at 1:33 PM and asked if we could be accommodated on that flight, pending seat availability. I was issued boarding passes and waited to board, but at the last minute, I was told there were no available seats. At this point, I want to mention that I was traveling with my son, who is on the autism spectrum.

Requiring a credit card just to check in ahead of time is a hassle and absolutely unnecessary. While it is better than Frontier, I am not sure I am going to choose this airline going forward. I have no intentions to purchase a single thing (luggage or food or otherwise), and I should not have to divulge my PII or sensitive payment information beyond the necessary for ticket purchasing purposes.

Horrible experience, always late, worst costumer service, I am utterly disappointed. I do not recommend it. I think they don't know what they're doing, they often say it's due to maintenance issues. They are a joke...

First flight from San Francisco was delayed to Newark Airport because of this, the flight got to Newark in the worst weather and they didn't let us out of the airplane for 3 hours losing the connecting flight, which they closed the door right in front of us even though the plane was still there for 30 more minutes without letting us in. They rebooked my flight for 730 pm of next day. They didn't give me a hotel nor food because they blamed it to the weather. I lost my train in Spain also that I had to rebook and by the time I got to Madrid I had to wait another 7 hours. All they give me is a $300 voucher to my next purchase of a ticket. Staff was rude as hell in Newark. I will never use United Airlines again. What a punch of ass holes. They wasted my time, my money and risked my health and safety.

⭐ 1 Star — United Airlines. If I could give zero stars, I would. United Airlines continues to deny extending valid tickets, even after taking your money with no usable options or recourse. Life happens—plans change—and most airlines have adapted with at least some flexibility. Not United. I tried working with their customer service multiple times, and each time was met with the same canned response: no extensions, no exceptions, no help. They keep the money and leave you with nothing. It's incredibly disappointing to see such a large airline operate with so little regard for customer care. I won’t be flying with United again, and I suggest others think twice before trusting them with their travel plans—or their wallet.

Our flight from OKC was delayed by at least 20 minutes due to a guy going around handwriting safety info on masking tape and placing the labels inside the overhead compartments. The flight was still in air while my connecting flight was boarding. The handle broke on my suitcase, in flight.. I had to practically run through IAH, with a disabled suitcase and a bad knee. The VERY LEAST the airline could do is offer courtesy transportation. I was the absolute last customer to board. I was overheated, hurting and exhausted. I'm a sixty eight year old widow traveling solo. A little assistance and consideration would have made a huge difference to me.

United at Newark is worst airline, they have 70% of flights and if ask chatgpt says Newark airport worst airport in country for delays there for United airlines is defacto per AI worst airline. Flying direct in from FL delayed 10 hours. They say mechanical then crew. Just make crap out, two days later go to return short trip and return flight delayed five hours. Worst airline ever. Will never support airline ever again. Eastern, TWA. Hopefully United with their massive debt and horrible management will go same way.

Couldn’t talk to anyone when flight got delayed and I missed connection. Gate agents would not help and said to use QR code. Waited on waitlist for 2 hours then talked to baggage claim. No agents would help. Terrible customer service. I have great experiences on Delta obviously. Even Spirit experiences are so much better. Had to spend the night in the airport and received no help

Worst experience ever. My flight from Newark to Rome. When booking the flight we booked a seat at the front of the plane, but they switched our seats the very back without even informing us and I got headache sitting there. Customer service also did not address the situation and disconnected the call.

The employee to resolve our difficulty with rescheduling due to cancellations from ATC staffing shortages and bad weather at Newark Airport was Saohm ** in Denver, handling the “Additional” problems. She was resourceful in linking my trip itinerary with my 2 companions for travel from Denver to Portugal. She was kind, patient and assessed and solved this complex problem. We were very distraught but she resolved our dilemma thoroughly and efficiently.

My trip to Kuwait flying United Airlines was awful..crammed space..late take off/landings..missed connections. Short staffed. No beverage/snack service. Horrible trip. Going back to Delta. United Airlines never again! This Airlines shouldn't be making overseas flights. This wasn't my first rodeo with overtime trips but definitely my worst!

Updated on 09/01/2025: My flight was delayed several hours due to mechanical issues. I had to go to another airport which was also delayed, no pilot. My luggage arrived 5 days later. No compensation for my ticket. 😡😡😡😡

Subject: Urgent Complaint Regarding Assistance and Treatment During Recent Flight Experience. Dear Customer Service Team, I am writing to express my profound disappointment and frustration with the treatment I received during my recent journey with United Airlines, traveling from Koh Samui to Singapore, then to San Francisco (SFO), and finally to Los Angeles (LAX).

Disgusting customer service. Flight was delayed a half a dozen times while we were on board, then had to decline and were offered a 15 dollar food voucher. Most of the food options were closed. The flight was finally canceled at at 1215a, and rescheduled for 6am. Its original departure was 729p. They left hundreds of passengers stranded with nowhere to go- to late to get a hotel or even go home. No staff was present, lounges were closed. People were sleeping on the floor. There has been no communication from United. This, and other airlines, continue with their deplorable behavior while posting record profits every year. A disgrace to an industry that used to be among America's finest.

Where do I begin. They delayed us 12 hours on the way to our destination. Waiting on a crew to arrive. “Limited number of gates”. Waiting on catering? All things that could have been avoided with proper planning and an ounce of urgency to deliver the service that their customers have paid hundreds of dollars for. Now on the return flight we are again delayed by four hours. They changed the gate without updating us via text or at the airport. I happened to check the app and notice the change. Now we are sitting here again, another half hour delay as I wrote this, because they are “waiting on a ground crew to arrive.” Make sure to book United if you enjoy sitting in airports for hours longer than you planned, and if you enjoy a company that shrugs when they don’t deliver the service that you paid for. I will never fly united again. If they are the only option I will skip the vacation. It isn’t worth it.

They had an actual wedding on the plane. Once we reached 30,000 ft. the pilot came on the intercom blared "At Last" by Etta James. We actually stuck our fingers in our ears and put our heads between our legs.

I am writing to formally express my deep dissatisfaction with a recent experience I had while attempting to cancel a flight due to a medical emergency involving my grandmother. Prior to canceling the flight, I contacted your customer service to inquire about the refund policy. I specifically asked whether I would receive a full refund to my original form of payment. The agent informed me that while I would not be refunded to my card, I would receive a full travel credit valid for one year. I asked again to confirm, and she reassured me that the full value of the ticket would be issued as a credit.

My son was right behind me when they closed the door, 1 min maximum. 5 pm flight didn’t leave until 5:25. What bothered me the most was the flight attendant’s reactions. No feelings at all. “My apologies, but we have strict rules …. etc.” None. Flat, cruel, motionless face that read “don’t care, just go sit down.” I don’t want to include everyone, I’m referring specifically to the ** attendant. She was not there when the plane landed. My notion is that this will continue. That’s how I brand United Airlines. By the way this is not my first experience.

First of all: I do not like to give my credit card during check in process in case I bring an additional bag on board. No company requires this. Second: my tickets on Flight United 2379 July 1, 2025 and Flight United 5544 July 2, 2025, the name of the city in which I flew, and the flight number was not indicated. Also, the boarding time was not indicated. It looks like a complete chaos.

I traveled from Poland to Idaho. The flight was unremarkable, but the airline lost 2 of my 6 checked bags. I filed a Delayed Baggage Report and received a receipt that gives the 24/7 phone number of 1-800-335-2247. Upon calling that number and selecting the lost/delayed baggage option the recording states that this number is a dedicated reservation number only and hangs up. I tried the text option to connect only to wait 2 hours and have a message that "technical difficulties" caused an issue and to try again. Another 90 minute wait and I was told that the bags would be delivered some time in the future.

If I can gave a less than one star review, I would. I was suppose to depart El Paso, Texas on July 03, 2025 at 1225 to Guyana. The flight was delayed and did not started boarding until on /or about 01:40. After boarding was completed, the plane was further delayed on the runway for another hour. We finally got into the Air and the point the flight is extremely late for all connecting flights in Houston. After arriving in Houston, the plane was further delayed because another plane was at the gate. About 15 minutes later, we final unboarded the plane, I am at Terminal A and my gate is E14. I raced to the skyline and finally made it to my gate but the plane had already departed.

I typically fly Delta because of their superior service and punctuality. Unfortunately, delta does not fly everywhere. I fly to Montana once a year for hiking and it is almost guaranteed that United Airlines will be late and/or significantly delayed. I have yet to come across another airline that is so worthless. Please do us all a favor and close up shop. Your nonexistent would be of greater value than what you offer today. Please and I mean please stop punishing humanity for your existence. The world would be a better place without you.

I bought a first class ticket through United Airlines flying from Brazil to USA connecting in Panama. It was my first time flying first class and I was really excited to experience the full lay down seats and larger personal TV screens for the inflight entertainment. Well United’s partner airline, Copa Airlines, decided to switch planes to a much lesser equipped plane that had seats in first class almost the same as other aircraft’s Premium Economy seats. The seats did not recline fully into lay down beds, there was no TV screens at all, and the food/service was terrible.

I would give zero stars if it was allowed. Never again! Our Flight delayed over 8 hours, I missed connecting flight. Given a new ticket for the second flight without asking if I wanted that. Poor customer service, in person and on the phone! Rude. I lost 2 days with my family. This was very emotional and traumatic. I had never flown United before. The original pilot said she didn't feel safe flying this plane, she left, new crew same plane. I not only went through the emotional and anxious was caused by all of this. Being delayed for so long and then Flying on plane that a pilot said was UNSAFE!. There are so many wrongs that happened on this flight.

All my trips in the past 5 days have been delayed or cancelled completely. They always change my flight and then cancel it. When they rebook my flight but don't check my luggage so it gets transferred to another state, and I have to make a claim report and wait 3-5 days to get my luggage delivered to my house. These are the worst trips for me. Almost all day today I saw July 1-2 at ORD airport United Airlines were delayed or cancelled. And the staff doesn't really care about customers, it's really a bad experience for me!!! I don't think I will continue to use UA's service.

United Airlines canceled my flight from Newark Liberty International Airport - EWR to Cincinnati/Northern Kentucky International Airport for air traffic control issues Friday, June 27th at 1:58p. It took me two hours to find an agent in Newark that didn't turn me away. When I finally found one she was so rude & she worked for United. She acted like my questions were an inconvenience to her. She told me there were no accommodations they could help me with. She said this knowing the day's flights through them were booked up. She said that air traffic control is out of their control & they don't help for this. Even though United is known for overbooking per Google. No hotel, no food, no drinks, no money towards another flight. I am type 1 diabetic too.

It's 2025 and airlines are acting like it's their first day in business. Horrible process. Someone smart enough has to fix this. Pathetic experience. We can't travel these days without everyday flight delays and cancellations. Airplanes are falling apart. We need new airlines that take our money and treat us seriously.

My husband and my son flew from Denver CO to South Bend IN on 6/26. Our flight in Denver was delayed due to the airlines food truck staling behind the plane and we had to wait 30-40 minutes then we had to fly 30 minutes out of the way to avoid the weather. Once we arrived in Chicago to get our extended flight to south bend we were stuck on the tarmac for over 3 hours waiting on weather. United gave us a food voucher for the inconvenience and we were unable to use them due to arriving in south bend at 3am and everything was closed and the voucher was only good for 24hrs. I have never flown with United and I’m pretty sure after this experience I won’t do it again. Our plane was supposed to leave Chicago at 9:30pm and didn’t leave until almost 3 am. I wasn’t asking for much just to be able to use our food vouchers and when I called them they wouldn’t extend the date.

Unfortunately I discovered the hard way the total lack of customer service and knowledgeable United employees to solve a problem which they created. On a first class flight from Sacramento to Syracuse NY, United diverted my luggage through Chicago - for no apparent reason. Found this amazing since it was a first class priority bag. I reported the bag missing in Syracuse. I waited while the agent created a missing report and CHANGE the ADDRESS in their system to where I was staying. I was told that I would received status e-mails and text messages. I did not. The bag was misplaced on Monday evening. I week later, I still do not have my bag. They sent it to the wrong address. I was bounced around from United call centers to the contracted delivery company. Each time I was told they would call me back with a status/resolution. Never happened.

The airline would not allow my wife and I to sit together as we attempted at the gate. Even though I am Premier 1k and I travel on average 450,000 miles a year. The agent Johanna ** was incompetent and should not be in a position to serve people. This is at IAH gate A7.

I think I’ve had about 50 flights with United and not a single time the flight took off on the time they said. If the difference in flight departure time was something like 10 minutes or half an hour this would be acceptable, however they are consistently always at least 1 hour behind schedule. They charge such high prices for such a terrible experience. Their planes often have issues that they refuse to address until right before the scheduled flight time United is by far worse than any other commercial airline and I would like to make an argument that it is even worse than airlines such as Spirit.

Really worst airlines. I wish if there is option for 0 star. Almost 24 hours and I haven't reached home. They are piece of crap and has no right to be in business. How come so many flights are getting delayed for hours within 24 hours without any natural disaster or calamity. I am surprised why so many people are still traveling with them. First my flight on 26 June from Boston to Chicago was delayed for more than 17 hours and then they keep delaying my flight from Chicago to Cedar Rapids. It's situation with more or less every flight from united in Chicago. Their gate agents are also mostly not helpful except maybe one or two. Will not recommend to anyone. They don't deserve to be in business. Worst than American Airlines. Probably Budget airlines are going to be better. Don't try to save few bucks and at the end waste more money. Time is money.

First class tickets purchased for flight from Minneapolis Mn. to Redding Cal. on June 16, 2025. Seats and service was nothing more than economy with a bit more aisle room. On flight #5286 Msp to San Francisco, the seats were the size and comfort of economy. Breakfast meal was 3 prepackaged cereal type bars. I asked for tomato juice and received V-8. This was the only beverage served the whole flight. On flight 5490, San Francisco to Redding, service was better and 2 soda beverages were rec. Seating comfort was better, but again not much better than economy.

I was on a flight from Houston to NY, the flight was supposed to leave at noon and we were kept on the plane for six hours before taking off. It was one thing after the other. The first 40-minute delay was due to bad weather, but the rest of the time was all on them. They had us on the plane while moving from one terminal to another so that the captain could get off and then bring another captain. After that, they had to change flight attendants as well. During all these hours, all they gave us was a small bottle of water and a cookie. When I contacted customer service, all they did was add 5000 miles to my account as if that is going to help me in any way. UNACCEPTABLE!!!! But I guess they do not care!

Dear United Airlines Customer Care, I’m writing to share an extremely disappointing and upsetting experience my family had while flying United on our recent trip from Denver to North Carolina. We had looked forward to our family vacation, but the flight left us heartbroken and deeply frustrated as parents. To be clear, the flight itself was fine in terms of safety and the weather. I understand that turbulence can require early use of the seatbelt sign and that decisions are made with safety in mind. However, during our final approach — after the plane had landed and was taxiing to the gate — my 8-year-old daughter urgently needed to use the restroom. She had waited patiently as I encouraged her to hold it just a bit longer, expecting we’d be at the gate shortly. But as soon as we were on the ground and crawling toward the gate, she made it clear that she could no longer hold it.

I have been 1K on United for 17 of the last 18 years and almost 2 million miles. The airline has never been worse than now. Scott Kirby the CEO is driving the airline into the ground with his neglect of plane maintenance and he hates those of us with status. Planes are always late, lots of missed connection or missed flights or cancelled flights. It is very common to be delayed for a "mechanical issue." My on-time for the last 3 years is well below 20% and I have been stranded quite often. And then delivering a bag to my house was too much for the airline as they delivered the wrong bag, instead of the one with my wife's 35th anniversary gift for my anniversary today, which had a different name on it and the wrong United tag number. At this point, it amazes me that the engines do not fall off. I now call United Misery Airlines as flying United is a miserable experience that I recommend people not to voluntarily undertake.

My name is Jen **. I am an office manager for a man named Harry **, who had over $3,000 in flight credits through United. Due to the death of his wife, a heart attack, grieving, and ongoing health concerns, he was unable to utilize his credits and they refused to give a refund or extend the flight credits. He originally paid $6,000 for tickets he was unable to use and they absolutely refused to work with us.

The first issue was my first two flights being delayed, causing me to be an hour late and missing my final flight. The pilot told us our bags would be at carousel 2. It was not. I am due to attend residency for my masters degree and these people don't care. I was told a FOUR HOUR WAIT for a bag I had already been waiting two hours for, and I should have had it. Then they tried to charge me more due to not having any flights available. I am going to miss an entire day of Residency, which is a requirement for my degree.

United Airlines is by far the most unreliable airline I have ever flown on. It took 2 days to complete a 5 hour trip from Montana to Missouri. We were delayed for almost 3 hours on the ground for an issue that they flew on anyway. We missed our flight and had to stay in Denver overnight. So much for a week vacation. Then when we left Missouri we had a weather delay. I understand they cannot control the weather but other airlines were flying in and out of Denver. Flight tracker is awesome. In Denver our gate has changed 6 times so far. Never going to fly United again.

Flight delayed for over 4 hours. Now we find out there is a part coming but they won't tell us when. And when my wife asked if there was any chance for an upgrade the gate attendant didn't even have the decency to be polite.

We traveled to Rome via EWR airport on June 15th. We missed our flight for 5 pm as we overbooked the boarding time. On the business lounge they booked us for the 8 pm flight same day with the promise that our luggage is going with us. Next morning when we arrived in Rome my husband got his luggage but mine stayed in NJ EWR airport. We file the report at Rome airport and they gave us assurances that it will reach our luggage in our Ritz Carlton cruise in Lvorne Italy. We were 2 days docked at that port. We and Ritz Carlton made at least 50 calls but nobody was either picking up the phone or not responding or hanging up on us.

DO NOT ever book with United!!!! We were half an hour away from departing to Europe and United delayed our flight to Chicago to connect with our other United flight to Italy. They had no other options for us! They had no flights or any suggestions other than to go the next day. If we went later we would miss our cruise. We had to book with Delta to get there and pay $1352 a ticket one way! United admitted this was their fault and will do nothing to help us recoupe this immediate cost on an already expensive trip!!! It was their fault and they admitted it but couldn’t have cared less! Literally told us hope you fly with us again here is 250 miles??? Honestly they have the worst customer service of any business I have yet to encounter! Pay extra to fly with Delta or American and United doesn’t know the meaning of service!

The food was terrible. They put on the entire main course a sweet souse with a bad taste. Most of the people use salt and pepper in the food. Salads are mostly flavored with oil vinegar salt and pepper. They should have put that souse on the side as an option. The flights were delayed as most of the time with United Airlines.

I had a terrible experience at the San Francisco Airport flying with United Airlines. To start, the terminal is extremely far from the rental car center, which made getting to the gate very difficult despite arriving early. The signage and guidance were poor, and unfortunately, many of the staff members we encountered were rude, unhelpful, and dismissive.

I’m writing to share a very disappointing experience my travel party and I had with United Airlines staff at San Francisco Airport (SFO). From the moment we entered the United terminal, we were met with unhelpful and rude behavior from multiple employees, which caused unnecessary confusion and stress. We arrived at the airport early, but instead of receiving clear directions, we were met with curt and unwelcoming responses that only added to the confusion and delayed us. When we finally reached the check-in counter, the staff member, Mimi **, was extremely rude. She told us we were a few minutes late to check in our bag, but then reluctantly agreed to check it. However, when we attempted to remove a few items to reduce the weight, she treated us with a complete lack of respect and empathy. Her tone and demeanor were demeaning and unprofessional—as if she wasn’t speaking to fellow human beings.

This is my first, and last time flying United. Red flags went up when, on the day of the flight, I spoke with a customer service representative who, due to significant language barrier, prevented me from getting accurate information. We took a flight from the Cayman's and circled Houston for nearly an hour more than the time of our flight, told of storms. They diverted to New Orleans where I sat on a tarmac with a 2 y.o., one of several on the flight, for over four hours. About every half hour to hour, we continued to be told we were waiting for the storm. We were given half a cup of water and a biscoff cookie. Finally, we were told by the captain that Houston was allowing flights in, but about five minutes later the lights all of a sudden went on and we were told to deboard the plane. To be clear, no explanation except that it was getting 'hot and unsafe'.

Been at the Airport since 8 am, five times they have done a delay. It's now 2:24 Pm. I will show you how Airlines work. Due to they have people on wheelchairs with no one to help them if they need to use the bathroom or offer water. I would take pictures but I protect people privacy. But I can show you the text messages. But in the other hand I have to pay for my own food due to my friend got a voucher to eat and I did not get one but that's ok. Next time I'll fly with a new flight with another company like delta.

Worse airline ever!! They charge for every bag you carry on the plane 35$ each. Not to mention 40 each to check in bags. They also overbook flights. UNITED takes your money and overbooks flight!! WORSE AIRLINES. DO NOT TAKE UNITED.

Extremely dissatisfied with the service. I bought flight + car and the flight was delayed because of bad weather, so I didn't make it to the car rental on the day I was supposed to get there. Of course, I called the number provided by United to change the reservation for the car rental, which they told me was not possible but it would be honored. When I finally reached the rental car desk, they told me it was not possible to modify the dates of the reservation and so I had to pay for a new one. I gave United packages about $1000 for the car rental and placed a refund request. The refund number they gave me can't be found in the system and after several phone calls to the number provided by United, which sometime is answer by United and sometimes by Priceline, I haven't been able to get the $1000 back.

If you have to use this airline....DON'T! Our flight arrived early from Vancouver in to Denver and the connecting flight to Tulsa was due to depart at 8:44PM. The plane that arrive....at almost 10:00PM, had a crew that supposedly ran out of hours and could no longer fly due to their hours expiring. United Airlines knew this and instead of canceling the flight, they "delayed" it until 7:30AM the next morning. They offered hotel stays, but that meant we would have to leave the airport, pay for transportation to the hotel and the return early in the morning before the flight with enough time to go back through the hassle of the TSA screening. Yeah, thanks for the 3 or 4 hours of rest by the way. And on top of that, Father's Day with my son in Tulsa is now a bust! United knew what was happening but chose to let the customers deal with it instead of properly managing the situation! I would never recommend United Airlines to ANYONE after this experience!!

If I could leave a 0 star review I would. It seems every time I fly with them there is hours long delays. 10 hours here. 5+ hours there. Super frustrating. All you get is an, "Oh I'm sorry. Here is a $15 food voucher accepted at certain vendors". Paying so much for a flight and having to sit for hours longer each time you fly with them is a bit much. I understand having issues here and there but it's getting ridiculous. This will be my last time flying with them!

Still waiting for a functional aircraft for a flight to Hawaii. Two defective aircraft and a five hour delay (and counting). No inclement weather. Does United keep up with maintenance? Literally, epic failure for paid services. Will not fly United again. Worst flight experience ever where weather was not an understandable factor.

I have purchased business ticket with infant in lap, departing from JAX to Europe with the first connection in Chicago. I was carrying 2 month old infant in a baby carrier, 2 luggages, stroller, car seat, one Carry on, breast pump bag and diaper bag for a longer stay in Europe. When I got to the Jacksonville airport, I was told that Business class travelers have to use a kiosk. Imagine my face. It just so happened that 2 hours I had before the baby is hungry again have passed and she started crying. If it was not for a kind United Airlines worker and my friend who dropped me off, I would not be able to check in my stuff. This was a horrible experience. I think for a business class price, I would not need to go through the hassle of checking everything in using kiosk. I will think again before flying United. I’d rather book a ticket with extra layover with another airline than have to go through this again.

I was so thrilled to travel for the first time with one of the major airlines carriers in the world. But all my expectations fell short from the get go. Airline decided to cancel and reschedule my reservations voiding my prepaid sitting arrangements. Instead of carrying over to the next flight but of course they wanted to charge 4 times my what I paid from the beginning. No complaints regarding the entertainment or personal. But I will never recommend this airline to anyone.

Such a bad experience with their customer service. The policies they have to make a claim is trash. 24 hours to make a claim is not enough time for the working person. Don't have anything fragile because they will just damage things and still collect your hard-earned money.

For the second time United Airlines comes to our rescue. We had last minute flights from Colorado to Texas to see my dying mother in law. We were delayed mid flight in both instances but it’s United to the rescue. We simply let the flight attendants know our situation and they went above and beyond! They called the other flight on both occasions to hold the plane and let us off our flight first. I may never travel anywhere again if I can’t fly united. My deepest heartfelt thanks to United and their amazing employees.

My name is Sarah, I flew to Vancouver Canada from San Antonio TX on May 17th first class (flight # 280) with United Airlines. The plane was very old, dirty along with the worst services. My armchair fell off and no monitors. That was a first class for God's sake. I never ever again fly with United Airlines nor recommend to anybody.

Attempting to fly from Michigan to New Orleans. I was told that, even as an active duty military member, that I could pay $40 to hand carry my bag on the plane or I could check it for free— and only free because I’m a military member. This is contrary to the policies of literally every other airline I have flown on for the past 12 years, where a military member, whether flying on active duty orders or not, is given the ability to carry on bags for free.

This airline is the worst I have EVER seen. No customer service to speak to; you get a card thrown in your face and are told “deal with it online and contact someone online” in which you can never get a hold of someone. My boyfriend and I had a connecting flight from San Diego which happened to be in Houston (the worst airport ever) to Tampa our final destination. Our flight got in early - but there was an issue at the gate and had passengers sitting on the flight for an additional 30 minutes when we needed to make our connecting flight. We missed our connecting flight by two minutes after dripping in sweat.

Had a very bad experience. Paid for our tickets 2 months early from Sioux Falls SD to Prescott AZ. Got there getting ready to come back and8 somehow my husband ticket ends up on stand by. We called cause couldn't load boarding pass. Had to pay extra 150 to get is boarding pass for him to be able to fly. For our tickets paid 1200 dollars for these flights and Had to pay more. When you make reservations that should all be confirmed when pay for tickets. I got well the fees changed. They should never change when paid for. I am so pissed at this airlines for treating me badly and my husband. Took a half an hour to figure out with the United Airlines. We were leaving the next day. Never treat people like that when they spend a lot of money on tickets.

My experience was horrible. Flight from Florida to Newark was delayed and delayed all day until finally cancelled which incurred unexpected expenses and aggravation. (Car rental, hotel, etc) The next day delayed and delayed for 3 hours and didn't land until 12:00 am. United Airlines was well aware what was going on and still booking flights at Newark. We were not offered any reimbursement of any kind. Always flew United, not anymore.

The worst experience I've ever had with an airline and I'm 62 years old. My flight was cancelled and the next United flight was a 24 hour wait at the airport. So I had to book with another airline, and the United staff said I would receive reimbursement. Over a month later, no reimbursement... so I filled out their request for refund form. Then United got back to me and said my refund was denied! Incredible!!! Not to mention the hassle at the airport as my baggage was lost for a few days and I had to make an extra trip back to the airport to finally get by luggage. Never, ever fly United; they're the worst!!

United Airlines changed my flight 12 times. We waited inside a plane with 382 people 23 babes yelling and crying at Denver Colorado. 2 hours waiting inside a plane you can't breath. After this crap we stop in Houston. People running to catch the second flight running like a personal trainer class for 23 minutes to gate 44 who is far away. People in electric cars watching his cellphones and no desire to help to get to the gate. They must have good weed in Houston all the workers are in slow motion when the passengers are trying to catch a flight. They don't care. All the employees are high for sure.

What a bitter experience! I have travelled last year for attending a conference with my 4x4 poster tube. Staff didn’t check that in. They said I should tell flight attendants where to keep it. Flight attendants told me she will put it in secured storage and I should collect that in arrival airport. I was going back and forth to airport several times as staff said it will come in next flight and next flight but never came in. Then they lost it and I never got it back. I applied for reimbursement that they lost it. They said that their policy doesn’t cover poster lost/damage when they lost it by themselves. I was super upset as I was traveling for my company to present the poster in a famous conference. Anyway I had to make a new small sized poster to cover it up and to do that I had to pay out of my pocket. Whoever reading this could understand how much stress I went through for this just because I chose to travel in United. I promised myself not ever travel in United!

My fiance and I flew out of the Quad Cities International Airport in Moline to O'Hare International Airport in Chicago and from there to Punta Cana in the Dominican Republic.Let me just start by saying the United Airlines ap is extremely confusing and not user friendly at all! Our flight out of Moline left at 6am and we were told to be at the airport 2 hours before our flight left but when we got there, the United Airlines desk wasn't even open. Every other airlines desk was open but theirs. The sign said they would open 1 1/2 hours before our flight left. Then why were we told to be there 2 hours in advance? Then the 2 gals working at the desk were late getting there so we stood there watching every other airlines passengers get checked-in.

Arrived two hours before boarding. In Houston, it’s a big group of people, 1000 or more, about 600 seats to wait in. Then, they herd you downstairs only to say there’s a delay and bring you back upstairs then they take you downstairs again only to tell you that it’s been canceled. Then the next day, they delay the flight again not sure that we’re gonna get out the next day, no one seems to care regarding United personnel. Don’t fly united!

Flight was delayed in Houston an hour. They decided to load plane as a storm was coming in. We were stuck on the tarmac for 5 hours before going back to a gate. Offered food and water once in those 5 hours. No communication once we got off the flight and had to wait hours to talk to a service representative. I had to wait another 20 hours for a flight hey and they refused to give any food vouchers. Worst customer service I have ever had. Do not recommend flying this airline. I would give it a zero if that was an option.

I'm writing to express my profound disappointment with United Airlines. Recently, my travel experience was utterly ruined due to the shockingly poor service. After spending a considerable amount on tickets, I expected a smooth journey. Instead, I faced a nightmare. Despite sprinting through the airport in good faith to catch our flight, we were greeted by the staff slamming the gate shut right in our faces. The lack of empathy and unwillingness to assist was astounding.

My wife left her small black travel purse on the floor at her seat in United flight UA757 on 4/23/25 which contained credit cards and a good amount of cash. I noticed a very efficient and dedicated cleaning guy on the vacuum working between the first few seats when I deplaned, and exchanged a few friendly words. He must have been the one to have found the purse. United contacted us and returned by FedEx he purse within the week of the flight, today on 4/29/25, with all cards and cash remaining in full measure. Kudos to for this stellar, honest and much appreciated sequence of acts with multiple staff members to return this valuable item!

On April 18, 2025, I was scheduled to fly United Airlines with my children from SFO to Miami (Booking N6E2VT) to board a prepaid cruise for my twins' 15th birthday. Due to United's flight delay, we missed our connection, missed our cruise, and incurred over $4,600 in unexpected expenses for hotel, rental car, meals, and nonrefundable costs.

My first flight ever, flew with United and it was the worst experience ever! My flight was delayed from Washington to Newark and I missed my flight to Rome! I had to book a room and offered a 15 dollar discount to a hotel, that doesn’t even cover the taxes! They rebooked my flight but it wouldn’t be until the next day at 5pm! They then delayed that one which made me miss my connecting flight in Rome! I will never fly with them again!

Tried to get a refund even though I got the protection. Come to find out protection is only for medical. Guy says they can’t refund me but I can pay 200 to get a refund in 30 days. 30 days is illegal. He then hangs up and calls me back on another number to try to get my credit card number. Sounds like they got scammers working for them. Do not use Priceline and do not fly United. Never!!!!

Worst airline EVER. I have given them so many chances. I'm done. Always an issue. Always delayed. No service on board because of weather. We've been parked for over an hour. Continental was soon good until United got involved. Biggest trash airline ever. Stopped flying and started driving because of united. Had to take an emergency flight because of a family emergency. Should have driven the 17 hours. If there was a negative review I would be clicking on it!!

WARNING: United Airlines is allowing United Vacations to use their name and site. United Airlines take no responsibility for their third party travel vacation company United Vacations complaints. I booked a flight with United Airlines and I was asked if I wanted to include a car rental, hotel, etc. I chose an hotel; then I was redirected to United Vacations to complete the transition. I am 80 years old and I was thinking that I was still doing business with United Airlines. Two days before my departure I called United Airlines customer service and I was told I had no flight reservation booked. Just think if I had gone to the airport ready to fly. With no help from United Airlines it took me 97 days to get most of my refund.

I was sitting at the Gate for one hour and somehow they took off without me, my connecting flight. They never announced. They didn’t call my name. Was that too much to ask?! Besides I had to pay $40 for each seat. No carry-on luggage because I paid for Basic Economy ticket. $10 for internet. TERRIBLE!!!

Pay the extortion lost baggage fee!!! Don’t think that because your name, phone # and address business card attached to the baggage will be used to return it, they would rather sell your stuff instead of reaching out, and doing the right thing by their clientele. I have to assume that’s why they couldn’t find my luggage, may you fare better paying the extortion fee.

Trapped on a runway AGAIN!!! Every time it’s something with United. Half the flight leaving Dallas to Chicago had no choice but to now check our carry on bags and wait for them when we did not bring luggage to check in. Now stuck on a runway and still have to get bags. People for United did not care in Dallas, one lady was laughing at passengers boarding that were upset. I ONLY fly United when I have no other choice for work. Never had a good experience with United. Absolutely horrible customer service. They do not care about people and they will definitely let you know. Think twice if you have tight travel deadlines. Fly with a different company.

I’ve been a loyal United First Class customer for years. When a medical issue prevented me from traveling, I provided a doctor’s note and requested a simple extension on my still-valid flight credit. United flat-out refused. Instead of compassion, I received contradictory responses and no real help. Apparently, loyalty means nothing when you need flexibility due to unforeseen health issues. If you’re looking for an airline that actually supports its customers during hard times, look elsewhere. I won’t be flying United again—and I’ll be making sure everyone I know hears about this experience.

United customer services (1K service desk) have deteriorated rapidly in the last couple of years. I am a United 1K and million-miler. Increasingly, it has become more and more difficult to communicate with their customer service agents and to get any help. My most recent flight was badly delayed again (the delays are also happening much more regularly these days). I’ve called 3 times for compensation and it is still not resolved. Everyone tells you a different story and finally they referred to me to email. It seems that there’s a well-practiced tactic all agents deploy to frustrate people by telling them it’s someone else who handles the problem, not them. They would direct you to different directions. It seems as if every agent just started their job on the first day and they just don’t know anything.

This is the absolute worst airline I have ever dealt with. Each of the first few times, I thought it was a fluke so I decided to give them another try. What a mistake. When I went to check in and they said I had to change my name from Chris to Christopher. This also came with the need to rebook the tickets for my spouse and I (even though my spouse's name did not change). So I paid double for these tickets. They said, "There is nothing we can do, it is company policy." So there is something you can do, change the policy. I will be writing 1 star reviews until I run out of websites to write on. I will also NEVER book with this company again.

So, I booked a trip, paid $391.48, and also paid for the insurance. Now, I had to cancel, and United stole $149.00 and issued me a credit, but it did not issue me a refund. I will be filing a complaint because I was ROBBED without a gun. United I will never use and keep the credit because you suck in every aspect. I would give a -zero if I could.

I am a first time mom and was hesitant to fly for fear of my stroller and baggage being damaged. I trusted United with my stroller for a 3 hour flight. It was tagged "Special handling" and I bagged it in a large travel bag with "special handling". They broke my stroller and did not care. After contacting the airline they told me they are not responsible for that because strollers are not designed to be checked as baggage yet they require you to check strollers. I will never fly United again. No parent should trust United Airlines, they are not family friendly and couldn't care less about items tagged by them "special handling."

I will NEVER FLY UNITED AGAIN. They do not help resolve your issue or compromise even if they do not lose any money at all. So I booked a United flight through Expedia. Then my flight was cancelled. So, both my partner and I had a credit refund on United which had an expiry of 12 months. Due to health reasons, I was not able to fly for the next year and a half. I therefore requested that my credit balance be transferred to my wife. A simple ask I thought. However, this was impossible and the customer service made no option possible. In other words, United are not willing to entertain anything and don't care what your circumstances are. So Watch out before you buy a ticket from United. They may not be worth your while.

I was at Chicago O'Hara airport in terminal C Gate C8. A lady walked up to me and asked for while I was awaiting my flight. She was a Spanish speaker and I sent her to talk to the agent at gate C6. The agent incredibly rude to and stated she did not speak Spanish. I walked up and told the agent what she wanted and the agent was rude with me. I explained that was not acceptable behavior. She continued to be rude to me and another passenger. I feel this in appropriate behavior and poor customer service and she refused to apologize to me or the other passenger. If this a representation of this airline this is poor and unacceptable. Her name is Linda **. If you are at O'Hare in Chicago beware!

I booked a flight through United Airlines from Pennsylvania to Brazil. When I arrived in Brazil, I missed my final flight to my destination on Gol (which United booked). A United rep cancelled my original flight and scheduled me for later that day. Once they cancelled the original flight, no one was able to find my checked luggage because it was no longer attached to my ticket. My luggage has never been found (2 months later). Two weeks of vacation necessities gone. Gol has offered me $600 for at least $1600 of missing items and United has washed their hands of it! Buyer, beware, they will not help you if you are scheduled any leg wth another carrier. I'm tired of fighting and just so angry that I will only receive 30% of the value of my things.

Terrible customer service, flight delayed over 13 hours to a morning flight, not weather related, had no boarding pass and was directed to QR code at every turn that wasn’t working. Agents refused to help and carried an attitude, united tried to buy me off with a 5 hour hotel stay and $15 food voucher. I’m a member, cc holder and frequent flyer. I’m never flying United again unless it’s through points.. The assumption everyone has a smartphone is a lawsuit waiting to happen!

We haven’t even taken the flight and it’s already a nightmare. We’re a family of 5 - kids aged 3, 5 and 6. For whatever reason (certainly not my fault) the schedule was changed and they cancelled and reseated our assignments that were booked 8 months ago TOGETHER. Our family is now separated and they have the 3 and the 5 year old sitting with strangers and my 6 year old by himself. What’s the point in asking for their ages if you are going to send my travels plans into complete chaos because of your lack of oversight for seating assignments for families traveling with small children. It’s unsafe and inappropriate to do this.

Don’t talk to their representatives. They will charge you a $150+ fee on top of the difference in fare when you can book it on their app and just pay the difference in fare. And they could care less! Unfortunately, I was in distress from missing my flight from Panama City to Houston thanks to my late driver and insane traffic, and listened to the agents at the United counters in PTY when they told me to call and have the reservation changed. I could have saved about $350 by completing the changes myself on the app. The reservation rep booked the wrong day causing me to pay an additional cost. I’m done with this airline! I’m now sitting here waiting to drop my bags and check in but there are no agents or kiosks!!!! They have disappeared!

It was frustrating that at the gate about 15 of us were made to check our bags when there were many spaces left in overhead bins. We were made to check them before we could even look for spots. No thanks, United.

I paid extra to be in an earlier boarding group, but after group 1 boarded they warned us that they were running out of room and called group 2 and quickly announced there was no overhead space left. I had just unboxed my brand new Kade Spade designer bag that morning and thought I would keep it safe as a carry on but was forced to check it. On the plane, there was a number of empty overhead spaces so I was upset they forced me to turn in my gorgeous new bag.

To make a long story short: On 3/20/25, we were to leave Omaha at 6:00 a.m. and never left until 11:00 a.m., which made us miss the last possible flight from Denver to LA to get to our cruise on time. The pilot and flight attendants were not attentive at all, didn't even offer us anything to eat or drink while being stuck on the plane for 5 hours. And now, United has sent me an email saying they are not reimbursing us for our flight. I used to fly United quite often, but after this experience, I am done!

I had two recent terrible experiences with United Airlines. Both occurring on flights to and from a home airport. The first was an issue that wasn’t fully explained but at least the airline had accommodated many of its customers. I received a hotel voucher and three meal vouchers. That was due to having to rebook for an early morning flight the next day.

I took my annual vacation to Cebu Philippines in November 2024. The attendants are not very professional nor friendly. The return flight was even worse. (This is not my first time flying United). The other time also had delays. The flight from Seoul (ICN) was the biggest issue. The flight boarded and took off but had to return to the airport for a technical issue. The flight attendant said the plane was out of balance. This was after 1 1/2 hours into the flight. Then we were put on the Skybridge while the problems, more than just the weight distribution were fixed. One point to consider was I had a 7 hour layover in Seoul. We finally took off again after a long wait. Upon arriving in San Francisco (SFO), the connecting flight had taken off an hour earlier.