United Airlines Reviews

Every United Airlines flight in the past two years I’ve flown has been canceled or delayed significantly. Always in the name of safety and it’s getting old. The airline has tarnished its reputation and brand over the years. Expensive bag fees, charging for practically everything, technical problems with technology and seats, lack of crews, delays , mechanical issues plus more. I cringe when I have to travel for work.

United failed in every aspect. Canceled day 1 weather. Strung us along day 2 for 12 hours, then arriving crew timed out. No customer service kiosks, everything on phone or online with multiple hours on hold for customer service. App slow and did not allow changes to different airports. Difficult to retrieve baggage.

Worst experience ever. Delayed each portion of trip. Multiple gate moves for each flight. Customer service is horrible with long delays lasting for hours. Then they won't do anything or assist in any way.

The United website is the worst booking experience ever! It is an absolutely terrible experience. I cannot understand how they would allow this to continue. It took me three hours to book two flights for my family. I needed two flights since my holiday will be one week shorter. It was an endless cycle of errors, reloads and frustration.

Outgoing flight was delayed by 4 hrs in DC enroute Lagos. Lagos to Washington flight was cancelled after over 9 hours at the airport with no refreshments given at all. We were rebooked on a flight leaving 2 days later with an additional stop all the way in Chicago when our final destination is Philadelphia. To make matters worse, we were downgraded from Premium economy which we paid for because my parents are seniors and my dad is sick and despite all explanations, your agents said they could not change the seats even for my parents. My dad has to miss critical tests in preparation for his treatments based on all of this and we are SO DISAPPOINTED! First time flying United, NEVER AGAIN!

I booked a business class from Iberia Airlines. The flight was cancelled. The partner flight is Lufthansa. They rebooked my business class-ticket for 2/23/2026. The flight is operated by United Airlines (UA). Unfortunately, UA cancelled my flight yesterday. They then rebooked me an Economy Class. We called UA customer service, 800-864-8331 multiple times. We waited and waited for 2 hours but no one picked up.

Booked a flight with Air Canada and the 3 legs were great, last leg operated by United Airlines. Terrible experience! For months we had planned and had seat assignments. United didn't honor them and moved us to the very last row which is nearly impossible for a 6ft 2 inch guy to fit in. Knees pressed firmly against the seat in front and feet couldn't set flat on floor. Standby was treated better than revenue passengers. Once again United fails to impress at every level.

Agent from Philippines' heavy accent was tough to understand in the first place. She made zero effort in attempting to access my account and look up the information. She kept asking for the flight confirmation numbers but got it wrong most of the time. She as practically laughing at me when I spelled it phonetically. After NO SERVICE and failure- her response was " byeeee byeeee" in a singing type of end call before hanging up. UAL - PLEASE hire US based CS personnel so we can communicate and resolve issues without insults from overseas!.

Been a loyal United and MileagePlus member for 30 years. Have flown 875,000 miles with them. For the first time since flying United I have no status. Needing to fly to Florida I am booking for the first time as a member with no status. They seem more like the low cost carriers, nickel and diming you to death. Want an aisle or window seat? Those are now considered preferred and will cost you 30, 40, maybe 50 dollars more. Need extra legroom, you know, enough to not actually have your knees pressed up against the seat in front of you? Be prepared to fork over another $100+ each way.

We were on a United Flight from Detroit to Newark and then Asheville and had some de-icing weather delays in Detroit. We were concerned that we would miss our connecting flight to Asheville from Newark. The flight WiFi went down and we had no idea how to check anything. We were told that the Newark plane was actually our plane to Asheville and we should be fine to make our connection. Upon arriving in Newark, we were shocked to see that United had automatically rescheduled our flight, thinking we had missed our connecting flight, but we hadn’t missed it. We tried to talk to the only person there, a gate attendant named Cheryl, who was rude and gave us no customer services skills, was patronizing, and refused to help us, saying she was the only person there and she didn’t see this as a priority.

My flight was to take off at 11 a.m. Monday 2/9. B19 was the original gate. An hour before take off it was changed to g6, a 15 min walk to the other side of the airport. Five minutes after it was supposed to board, 10:25a.m., it was switched to b22, back on the other side of the airport. It would appear United doesn't communicate very well. I feel bad for the older passengers who have a hard time walking. And it says its on time, which it definitely will not be (10:51 now supposed to fly at 11), but likely says that so people don't get paid who purchased delay insurance.

Terrible customer service and loyalty program. I had a travel credit from a changed flight that I wanted to apply toward another changed flight. Credit was for $41, and they said there is no way for me to apply that towards a additional flight. Their policy is that it can only be applied to a flight with a total cost under the credit. How on earth am I supposed to find a flight for $40! I then asked to use it towards a seat upgrade, and they said that, with tax, the cost of the seat upgrade is $42, so I cannot use it even on a seat upgrade!

Despite United.com’s overweight bag policy of charging an additional $100 for a bag that was slightly the 50 lb limit, their your staff at DIA charged me $200 and would not accept my bag until I paid an additional $200. Their website clearly said $100 for a bag over 50 lbs but less than 70 lbs. It was pure blackmail & they were nasty about it in the process. There was no one at United who would help me.

Good afternoon, I have made several attempts to reach out concerning a refund. Today I decided to wait in line as long as it takes. After 30 minutes waiting, a customer service representative answered, and asked for a confirmation number 01/20/2026 at 2:01 p.m.. She did not even wait for me to give her the confirmation, she put me back on hold. So uprofessional! So uncalled for, for a long time loyal member. I had to hold for another 35 minutes even though I was told the wait time was 5 minutes

I generally don't fly United as I wasn't impressed many years ago. I wanted a flight to Sioux city, Iowa this time. Sadly I think they are the only airline that goes there. It would have been nice to know that there wouldn't be coffee or hand washing (small plane with frozen lines both ways). No wifi or seat power. Delayed both directions so spending a long lay over in Denver coming home. I expected more as they aren't the cheapest either. Need upgrades on the smaller planes. Got a 15.00 meal on an upcoming flight for the inconvenience. No meals on the flights unless I upgrade to first class. Not helpful.

This review pertains to the United Airlines staff at Eastern Iowa Airport. Unfortunately, my experience reflected a lack of training and ineffective customer communication among several team members. My suitcase was damaged during handling, and I was asked to wait at the airport for more than two hours to speak with a representative. After the extended wait, I was informed that the issue could not be resolved that day. Throughout the interaction, Joshua, Aidan, and Jessica appeared either new to their roles or insufficiently trained, as they were unable to provide clear guidance or support. Their communication was inconsistent and unhelpful, resulting in unnecessary frustration and a considerable waste of time. Due to this experience, my family, friends, and I will no longer be using United Airlines or this airport's services.

Horrible experience and never will fly with this company again. Well I guess never fly because they left us with no choice but get a rental car. Never to care again. Pay attention to what you are signing up for. They don’t care.

My experience with United Airlines was not just bad, it was a masterclass in how an airline can fail a customer at every possible step. The flight itself was unbearable. I was seated next to a passenger who smelled so strongly it made me nauseous, removed her shoes, repeatedly rubbed against me, spoke loudly on her phone directly into my ear, and remained on her phone during taxi and takeoff. She was so loud she spoke over the safety demonstration and I couldn’t hear a thing. Flight attendants walked past repeatedly, were clearly aware a disturbance was occurring, and chose to do absolutely nothing. Their indifference turned an already uncomfortable situation into a distressing one that triggered a panic attack mid-flight.

My son and I were getting on a flight from Portugal to the USA, that began by boarding late which made us worried we would miss our connection in New York. As we were about to take off, literally running down the runway, the plane pulls off to the side and the pilot says there's been a problem with the hydraulics. We sat there for a while, now knowing we'd miss our connection. When we arrived in New York, there were no customer service representatives to help us and we had trouble using the website to rebook our flight, which ended up being for the next day. Then we had to check into the hotel at the airport, which cost us $600.

On January 14th, my husband and I flew from Incheon Airport to Las Vegas on UA806. During our layover in SFO, we went to your United Airlines Club for a meal. However, both of your clubs refused us entry, claiming they were too full. They coldly stated that we were using a one-pass and couldn't enjoy priority entry. My husband, due to his age and mobility issues, was in a wheelchair being pushed by airport staff, but they remained unmoved and refused us entry. We were very angry and had to leave disappointed.

First and last time I will ever use United. I was like a Lamb being led to the slaughter. There was an issue with 3/4 of the Legs I flew on with them. My flight from San Francisco to Tucson, the aircraft was at the gate, but they didn't have a crew! Two hours later a crew arrived! On my way back from Tucson to Australia the aircraft had a mechanical issue and we left late. Once we landed, they didn't have a boarding gate to dock at, so we sat on the Apron for 40min. Most people on that flight missed their connecting flights. I ran, literally the best part of a km in the San Francisco Terminal to get to my connecting flight to Brisbane.

First flight in a while to Mexico vacation with kids. Flight has two legs, both delayed due to mechanical issues. Second plane was on-boarded and then off boarded to change a tire on the plane. This company is a joke, something has to happen to its management structure to because having simple maintenance issues on every flight is beyond funny.

I was recently returning from Key West to Minneapolis. I had a connecting flight in Chicago and the plane from Key West was so late I missed my connecting flight. I did not know what to do or where to find help so I scanned the QR code at the airport and got into a chat with Sophia. So Sophia told me if I hurried there was another plane leaving for Minneapolis in a few minutes and she would have a boarding pass waiting for me. True to her word I got to the gate there was a boarding pass waiting for me and I literally was the last person to get on the plane! Thank you!

Horrible airline. Unbelievable number of service disruptions. I will never fly them again. Each of my last 3 trips had every leg cancelled or delayed. Every single one. I know weather happens but this is beyond that. With United there will always be something and I wish I had done my research and learned that I'm far from the only one who has suffered at their hands. My flight out of Quito was cancelled and had to be rerouted. My flight to Vegas had the first leg delayed. My flight to Palm Springs had the first leg cancelled and I had to go home and return the next day. My flight from PS was delayed and I would have missed my connection and had to rebook for the next day. And they are expensive. More money for 0 reliability? Fly another airline. Any other airline. You will be better off.

Worst customer service. We had our seats changed the day before the flight; instructed to upgrade to first class which we did and found old food containers under our seat, our bags were placed onto a different aircraft, and we were told we had to come back to the airport to pick up our bags. Despite speaking with customer service, they were unresponsive and focused more on the fact that we should wait for them to review and get back to us. Despite multiple emails and phone calls, no resolution or apology for the experience.

Terrible customer service and rude employees. I will never fly United again. I understand you cannot control certain things, it's simply how you handle and treat your paying customers. Might as well fly Spirit.

Well United, your true colors run deep. I swore 35 years ago to never fly you again after you denied my terminally ill father and our family passage home because of a booking error THAT YOU MADE. What a great end of life experience for my dad! Flash forward to now, and you're a "partner" with Lufthansa so we HAD to fly you from Spokane to Denver to catch our flight to Vienna. Now Denver is notorious for baggage mishandling, don't get me wrong. But damn. Y'all didn't get our checked bags onto the Lufthansa flight, even though we were leaving from the SAME DAMN TERMINAL. So we get in, wait, and wait, and... no bags. But here's the real kicker, and why I WILL NEVER EVER, NOT EVER, FLY YOU AGAIN: you took no responsibility.

Although our flight was delayed at least 3 hrs, meeting the pilot made my day! I think United shouldn't charge for ANY drinks, cocktails if there's a delay more than an hour. Having a lively seat companion made the time pass a bit quicker but other the unanticipated delay...I personally am ok.

I’ve been a loyal United customer and recently experienced two delayed premium-cabin flights on the same route. The delays were operational in nature, and the response I received never fully addressed the loss of value or the pattern of disruption. Customer service was polite but strictly policy-driven, and the resolution offered didn’t match the experience. United does well when things go right, but when issues occur, the support feels limited and transactional. I hope to see improvement in reliability and customer care.

Poor customer service, tarmac delays. Unprofessional (Christiana... **... Just nailed the coffin for ever flying United for me). Ever wondered why United has the loooooooongest walks between terminals if you are catching a connection. Its profits over customer experience. Entertainment has 4-5 commercials before you can even get to your outdated content. Zero courtesy, I am just tired of giving them repeated chances (10k plus - after losing all of my travel history of 15 years)... Just done. I'd rather pay a premium and fly Delta than United... or just drive to my destination.

. 15, 2025. Booked United vacation 4 months before, arrived at airport 3 hours before boarding, when time came to board United change the gate and then keep changing. Deleting the flight 2 times due to some snow, seems all planes depart, we sat inside the plane for more than 1 hours when pilot announced he already passed his 8 hours shift and we cannot depart, was sent back to gate and inside the airport, received 2 voucher for $15 to eat something when any entrees start at $19, so you end up just having for a water and snack. What a disappointment, finally got new crew and new check in was 3:30 pm when origins supposed be 9:37 am so legally we cannot get any refund that we entitled when delayed international flight of 6 hours. For 7 minutes we missed our claim, last time flying from Newark and with United Airlines.

I’m on the plane to Zurich as I write this - Usually travel American/British Air to Europe but after the last awful experience with British changing our plane to a run-down flying garbage can with 20 year old cabin crew we decided to try out United on the recommendation of a friend. Last time that will happen. Booked Polaris Business Class from PHX to Zurich with a stop in ORD. United has no First Class/Polaris lounge in PHX so had to grab breakfast before we arrived at the airport.

Stranded by United’s delay. Out hundreds for a hotel. Reimbursed for only HALF. This is how a major airline treats customers. Think twice before booking. American gave me 100% refund for all my expenses. This is UNACCEPTABLE!

UNITED AIRLINES ALREADY NOT ONCE BUT TWICE DELAYED MY CHECK IN BAG. BIG WASTE OF TIME. HEY UNITED GET IT TOGETHER… I been on two plane trying to get home and this just killed my mood. Like why pay for a check in bag if it’s not coming in the same flight as yours…

I spent 4 hours scrunched in a middle seat with a morbidly obese person next to me that took up 6 inches of my seat. I asked United for 1/4 of my airfare back and they gave me a 100 voucher (that is ridiculous!!!!) No understanding of what that is like for 4 hours - there needs to be a weight limit and width in inches limit so everyone can be safe. I’m a senior citizen and worry about being stationary for long periods - that trip was dangerous for any person.!!!’

I flew first class from Denver, Co to Winnipeg Manitoba. I went to pull out the food/beverage tray, that is in the armrest of first class and found the most disgusting grime and dirt. It looked like it had never been cleaned since the plane was new. I contacted the airline and they apologized. But I feel they could have done more. Their lack of fair compensation for this issue was a sheer sign of their lack of accountability for their Sanitation. This is no way to treat any of their travelers let alone their 1st class customers.

Our flight was delayed for over an hour and we were moved to another gate as we waited for the arrival of our plane. I want to commend Lindsay who was representing United at Gate T6 in Nashville on Monday. She was incredibly calm and flexible as she got one plane boarded, passengers off another plane, and finally got my family and all the other passengers of Flight #3425 ready to board. She was highly professional and courteous as she navigated hundreds of people at the gate. She was the only employee working our gate and never seemed the least bit stressed. Thank you, Lindsay!

I was second in line to be checked in to for my flight. I needed a wheelchair. They told me to sit in the wheelchair and wait and someone would take care of me. They have serviced three other wheelchair people that were checked in after me, I’m still sitting waiting to be taken to my gate. This is absolutely unacceptable. I have traveled this airline before with no problems for my ADA wheelchair. I am in Eugene Oregon. This is an absolute circus. Everybody that was standing in line to be checked in has since been completed and the line is very short now and I’m still waiting for my wheelchair service to take me to my gate.

United Airlines has fallen far since the 80's, 90's and 2000's. The lauded partnership with other Airlines is a joke. Do not book Lufthansa flights through UA. My 18 hour journey morphed into a 72 hour sojourn. The reason - there is no partnership only dumping of UA customers onto Non-logistical LH flights without regard to whether or not connections be made.

Very bad experience flying from Chicago to Miami. We had bad weather. Flight was delayed. They would tell us we're getting on in 10 minutes then you get on 50 minutes later. When they put us all on the plane rolled out on the runway. Sat there for 3 hours and brought us back to the gate. Sent us back to the checking counter to tell us they should refund or rebook. While all the other airlines I had flights going out they told us they couldn't re-book us for two days later. So I take the refund. Rebook with United. Multiple flights delayed so they couldn't meet their connection. Found a direct flight.

We paid for first class and we had no entertainment options and rude flight crew. They are flying antiques with zero updates. United airlines can shove it, never flying with them again. This is a total bait and switch.

Delay in the first flight due to completely preventable errors. Because of the inefficiency of completing the safety points in the flight; it was discovered that there were errors right before departure. What is disappointing is that these could have been prevented if the right department did their job. They cost us a day in our trip to Maui. We have a very short trip so that is 1/3 of our trip. It cost us the reservation of the hotel at Maui because there are no refunds. It cost us a lot of exhaustion and frustration because it took us hours to retrieve our bags that night and wait for a at least half an hour to rebook us again. What kind of inefficiency is this? This is worse than a third-world country. It is very disappointing that the operations of an American large company are run so poorly. These preventable mistakes cost your company and your customers.

Upon check-in at the Swiss Air (by United) counter, my daughter experienced a medical emergency. Paramedics took her to Miami hospital. She was cleared to fly the following day & tickets were re-booked by United. Email confirmation was received and we were all set to fly out the next day. We got to the check-in counter once again and were told that we do NOT have tickets. Tickets were overbooked. United Airlines made an error with our rebooking. They are refusing to refund us & same goes for all of the hotel bookings and arranged transportation that we had planned. Our 3 country European family vacation is completely ruined. THIS IS NOT FAIR AND UNACCEPTABLE. PLEASE HAVE SOME DECENCY & INTEGRITY AND REFUND.

Recently UA has been terrible. My July flight from Newark NJ to Toronto was delayed more than 5-hrs. My October flight from Newark NJ to Jacksonville FL was delayed more than 4-hrs. My November flight from Jacksonville FL to Newark NJ was delayed more than 4-hrs. My November flight from Newark to Dallas was again delayed more than 6-hrs. Something must be wrong within UA’s planning and operation processes. Clearly UA’s priority isn’t in getting customers to their destinations promptly and reliably.

During the recent period when US air traffic control employees were missing paychecks and flights were reduced by 10%, I traveled over overseas. After a long overnight trip, I arrived in Europe to find my hard-shell suitcase, broken in three places, beyond repair. No, United staff were present at the airport, so I attempted to file a damage report through the mobile app. The app repeatedly malfunctioned throughout my trip, which United staff leader acknowledged Was a problem when I contacted them online to adjust my delayed return flights. Note during this time, it was difficult to contact United and I was being charged per minute by my cell phone carrier for the international calls.

They should have taken care when Flight so late arrival,

Flight canceled. No available flight till 2 days later. No reimbursement for two nights of hotel or meal or transportation. Worst experience ever. No one to help us at the airport. UA refused to reimburse or refund given the cancellation is due to FAA issue. Only $100 travel certificate which is not even close to the cost.

I fly from Palm Springs to San Francisco every week. I always try to fly Alaska. Today I am writing this review for a 10:13am departure that has been rescheduled for 10:50am. Now I know that it’s SFOs traffic control that is of course having issues so that isn’t United but the flight attendant just got into a shouting match with a customer because they locked the bathrooms. If I could deboard this flight I definitely would. Fly Alaska if you can. Yuck to United airlines. Should have stayed Continental. Signed a frequent flyer.

I have been a loyal customer for years. When I tried to book my last trip with United from Amsterdam to Phoenix, I wanted to pay with “miles and money”. Then I got a message I couldn’t proceed due to problems with my credit card company (which was not true). After talking to different representatives, still no solution! 3 hours 15 min later I tried to pay only with money, and there was no problem with my credit card, just had to pay €1,627 more! They just don’t want you to use your miles!!!

Terrible service. Gov shutdown is a great excuse for this so called airlines to cancel flights. Any excuse works other than accepting accountability for terrible service. My flight was cancelled, I paid for my window seat and check-in luggage. They rescheduled me and place me in a middle seat. After boarding, a guy took my backpack out of overhead and handed it to me. He stated it needs to go under my feet. I told him everyone needs to check their luggage so there’s room for backpacks and and personal items. He said the policy is backpacks go under the seat. The luggage states it can’t be any bigger than 22”x14”x9”. I don’t see that policy being enforced! Bags out on the floor during take off, that’s not being enforced.

Mel, at reservations, out of Lafayette Regional Airport, (Louisiana) is an Angel. I was planning on spending the night in the airport, to save money. I would have had to sleep an uncomfortable, long time, to make my flight. Mel was so friendly, and helpful! She rerouted me, so I waited an hour. Omg, it best the best news. I so appreciated it!! Mel is the best and sweetest.

United is misleading their customers by stating that there are no change flight fees. Bull. They use the excuse that the ticket fare increased. United Airlines needs to remove all the signs at the Bush International Airport stating that there's no fees for changing your flight. Those statements are lies.

I am writing to express my disappointment with how I was treated at the gate for Flight UA2625 from Newark to St. Louis on November 4, 2025, departing at 8:45 a.m. At boarding, I was asked to open my carry-on in front of other passengers because I had three items. I complied immediately, placing my purse inside the carry-on to meet the two-item limit. Despite that, the gate agent then checked in my carry-on bag, leaving me with only one item.

In general, I have had a good experience with flying on United. This review is focused on just one flight I took from MCI to DEN on October 28th. The flight number was UA2123. There was a little turbulence after take-off from MCI. The turbulence lasted no more than 10 minutes. From there on it was a smooth flight. It was a full flight. I was expecting the cabin crew to come down the aisle with cold drinks and hot coffee or tea. This did not happen. Instead, a flight attendant came down the aisle with a tray containing cups of water. That was the only service offered on that flight. Later, I walked back to the galley and asked for a cup of coffee. The response from the flight attendant was 'we didn't make coffee.' I was shocked. I have been a regular traveler by air for over 50 years and this is the first time there was no coffee available. I asked United Customer Service for an explanation. They have not replied to my request.

I keep wanting to like United because I have the credit card, but this is the 3rd or 4th experience I’ve had with check-in agents being absolutely awful to travelers. I have previously flown United with a board bag and know that you don’t have a surfboard option on the self-check-in kiosks. Knowing this, I went to the check-in line.

United got to be the worst airline in the world, the check-in counter staff particularly the one at MIA is very rude, unprofessional and patronizing, how are they still employed facing the public is beyond comprehension.

My Son, Porter and I had to make an emergency weekend trip to Bismarck, ND after my Dad suffered a severe stroke. We scheduled a trip to visit him as he is dying and we wanted to see him before he passes away. Our tickets cost $2,275.14. We flew from Boise to Denver to Bismarck on Friday October 3rd and we were scheduled to fly from Bismarck to Denver to Boise on Sunday (10/5) at 5:10pm on flight UA4642 and return to Boise at 10:30 pm that evening.

This was my first time flying with United Airlines, and unfortunately, it was not a good experience. The seats were extremely tight and uncomfortable, and I had to pay extra just to bring a carry-on bag, which already made the trip frustrating. But the worst part was the lost and found process, which was handled very poorly. I accidentally left a small bag on the plane — It contained gifts for my husband and my son. I realized it before leaving the airport and immediately spoke with a United agent. They gave me a paper slip and told me to fill out an online form. I submitted it right away, but within minutes, I received an automatic response saying my item was “not found.”

I had been a loyal United customer until now. I got the United card so I would get my first checked bag free. Put the card in the app. Ordered my flight, the app charged a different card. Now United says your out of luck. Wasted over 2 hours on the phone to be passed around from one agent to another. So I'll use my points for the baggage, close out the United card. And fly Delta from now on. Its funny how every other transaction after the one they screwed up was on my card, but that doesn't matter.

I am deeply disappointed and frustrated with the experience I’ve had with United Airlines and Orbitz. I originally booked a roundtrip flight from Tampa to Vail with a connection in Denver. My plans changed, and I needed to remain in Denver instead of continuing to Vail. When I contacted customer service to make a simple adjustment — changing my return flight from Vail–Tampa to Denver–Tampa — I was told I would need to pay $450 in additional fees. That’s more than the cost of a brand-new ticket. It’s unreasonable and frankly shameful that a company of this size would take advantage of customers in such a way, especially for a flight segment that I had already paid for.

An Unacceptable Experience from Start to Finish. Our family’s experience on United Airlines Flight UAL989 from Washington Dulles to Frankfurt was profoundly disappointing. Despite being loyal travelers and having flown to Europe numerous times with other airlines, this flight fell far below even the most basic standards of comfort, professionalism, and customer care. We purchased our tickets last-minute at the airport. Upon boarding, we quickly realized that the aircraft was severely lacking in overhead storage — even though we only had two carry-ons and two personal items among three passengers. The under-seat space was unusually small, forcing us to place our personal items under the seat ahead, cutting into what little legroom we had. This made an already long overnight flight extremely uncomfortable.

Horrible—and I have been one of their most frequent flyers (1k). This time I got stuck in an expensive but BROKEN premium plus seat for 8 hours across the Atlantic. Zero help from onboard staff during the flight and then a $250 travel certificate afterwards (which I rejected but they sent it anyway). Complained through their online form afterwards and got a negative response from what certainly is a chatbot. In other words: when you have a problem, United spits you in the face.

Horrible. Missed a funeral in recent past because United delayed, delayed, delayed, delay, then cancelled my flight. I was at the airport from about 9 am to 6 pm, before they cancelled...and told me to come back the next day...or "walk down the terminal and try Jet Blue maybe they can help you". Said I would never again fly United, but I tried again...same pattern. Delay for maintenance, then they sent another plane, which also had delay issues...so i would not make my connection. No good options were offered. Here i sit in an airport hotel. Getting up at 3 am, to hopefully get back home tomorrow on a 6 am flight. NEVER AGAIN UNITED, I WON'T GIVE YOU A 3RD STRIKE.

MY BUSINESS TRIP: UNITED's - SUPER DELAYED LUGGAGE / MISMANAGEMENT of LUGGAGE/MISINFORMATION FROM AGENTS/DECEPTIVE EVASION. 1/ ORD-GRU-SDU, UA845 to GRU cancelled at 4am, no agent was available to rebook passengers with connecting flights for 90 min. Finally an agent rebooked after that and confirmed luggage will be rerouted per new booking ORD-IAH-GIG but didn't happen. Had to pay ($59) at United club since no place to sleep and get United help with live agent. 2/ ORD-IAH, UA2099 - Contacted luggage expert on app, united club agents ($59 paid again) and also asked agent at gate all before boarding - all confirmed luggage will be loaded upon boarding didn't happen. 3/ at IAH - called luggage expert to route luggage to IAH so can go with me to GIG, confirmed it will arrive but didn't / I was doing what United agents should have done

My wife and I flew United airlines on our vacation to Scotland. The trip there was "NO PROBLEM" other than a weather delay. When we arrived at the airport for our return, we found out that our ENTIRE 3 stage flight was cancelled by UA leaving us stranded. We were disconnected from Customer service 3 times. The fourth could get us home but demanded a $1200 premium. Finally the gate agent got us a single flight to Frankfort but no further, so we had to get our baggage and go to the desk for further aid, OUT OF THE SECURE ZONE (very important)! We did this, then had to go back thru TSA and Customs. TWO lines for metal detection with a hundreds of yards long line, followed by 2 customs agents for all the same people. got to gate, plane had already left. Went back to desk and had to go back thru the same two lines AGAIN.

Worst airline I’ve ever flown behind InterCaribbean and Spirit. WOW just wow. All of their staff at Newark are miserable and rude from the ladies at the kiosks to the gate agents. From watching a lady snatch a ticket out of a passenger’s hand and yell at him while checking him in, gate agent being rude at then threatening to not allow me to board when I check her attitude to now sitting on the tarmac for over an hour. Yeah, never again will I fly this airline.

United is an airline I will never ever fly on again. Three trips in a row, there were maintenance issues, leaving the plane at the gate. They were so late fixing the plane that I missed my connection and had to cancel two of the three and switch to American on the third. I tried flying United one more time today and have been literally running to my connecting flights because of their delays on the initial flight. This is the most mismanaged airline I’ve ever flown on and will never fly on them again. I encourage anyone that reads this to never fly united again. That works for Google can have begun an internal chat space together feedback on how ridiculously poor United Airlines has served our 300,000 employees.

I had the flight of UA1093 due to the delayed connected flight from Barcelona having emergency medical landing in Gander. After more than 10 hours of the flight, the least thing you want to hear is that the flight attendant joking my luggage cannot fit but it actually fit in by myself. This is very unprofessional attitude to the customer, and I hope the company will enhance their service standards.

Another cancelled flight by United, after boarding the plane, had to debuted, 3rd time in 2 months, don't waste your time flying them, especially from Peoria, Illinois. The major carriers have a monopoly and they could care less about customers, they will just petition to get bailed out by congress if needed. In 2 million miles of flying over 30 year span, 2025 has been by far the absolute worst. We're is the accountability?

I had an extremely disappointing experience with United Airlines. On August 14th 2025, my flight UA2212 was delayed due to a combination of a mechanical issue and Air Traffic Control. The delay caused me to miss my international connecting flight, forcing me to pay for my own hotel and transportation that night. When I requested reimbursement, United denied it, claiming the delay was outside their control. This is not true—( flight was delayed after landing pilot was unable to open door causing more delay) mechanical issues are absolutely within the airline’s responsibility. By refusing to cover reasonable expenses, United left me stranded and out of pocket through no fault of my own. This experience showed me that United does not stand behind its passengers when problems occur. I will be reconsidering my loyalty to this airline, and I encourage other travelers to think carefully before booking with United.

I had a very frustrating experience with United Airlines support. After 03 hours trying to fix my name, the support team told me this issue was due to the system limitations. I was unable to upload my passport due to what seems to be a system bug that does not allow last name with spaces, and instead of resolving the issue or open a feature request or ticket bug, I was simply told to present it at the airport. When I asked for a proper review, the agent just apologized and then closed the conversation, saying nothing more could be done. This approach leaves customers with unnecessary stress before travel and does not address the underlying system problem. United should take responsibility and fix these issues allocating resources, rather than pushing them onto travelers. Very disappointing service.

I booked a Business class trip with no discounts or promotions 2 months ago and United made some changes to my itinerary but allowing me to make a one time change for free. However, when I go to select flights closer to match my original itinerary, United is charging anywhere from $3000 to $13000 for it. This is a scam, They already have me on the hook for $10000. The original cost.

Our initial flight from SBA to SFO was delayed due to a maintenance issue/light out, which reduced our one-hour plus connection to only ten minutes. We did everything possible to make the connection. My husband ran from Terminal D to Terminal F while I managed three young children and helped my mother, a disabled veteran. She had requested a wheelchair to be waiting at the gate due to this issue, but it was not provided. She was forced to walk as fast as she could the long distance to the gate using only her cane, leaving her exhausted and in pain. This is not the first time United has failed to provide her wheelchair assistance— previously she waited over 15 minutes for one ordered ahead, and it never came. She nearly missed her connection, which is a another reason she only transfers ONCE per trip.

Never fly United Airlines especially through Newark. First and last time I'll fly them. 4 flights and 2 were delayed many hours. Their app info is useless. Told us we're boarding and the plane just pushed back from the gate coming to Newark so we can't possibly board for at least 3 hours. I've flown over 2 million miles and NEVER experienced such ineptitude or lack of accurate information.

Beware of flight with too many empty seats - it will be cancelled. I noticed all the empty seats when we checked in online. Just before we left for airport we received a flight cancellation notice “due to severe weather”. A catch all phrase which exonerates United from any responsibility to customer. Even with proof that the severe weather claim was patently false they refuse to compensate for a delay that required an overnight in a city we were not familiar with and a miserable flight home in cramped and inferior seating. We paid all their add on fees for a comfortable conclusion to our trip abroad and they made it a stressful, anxiety provoking, marathon trying to figure out how to get home. Customer care is a joke - Nothing but generic messages about the weather being out of their control and hence they don’t have any responsibility to customers.

Refused meal vouchers despite missed connection due to incoming flight delay. Connection was missed despite door being open but no one at desk. Not the first time this year United customer service have let me down. Instead of trying to be helpful, they try and work out of everything. Behavior you’d expect from a budget airline.

Wrong gate..had to go through several people to get correct gate #. They switched our seats so we could not sit together after waiting in line for 30 min. Was told nothing could be done and by that time we were pushed to last boarding so had to check our carry on at door. Got their credit preferred card to get priority service and boarding.. They can take their card and shove it! Their customer service just started our vacation off on a sour note. Worst all the lady working her desk was rude and uncaring (Kathy @ CMH). NO COMPENSATION or solution offered. Never again. They were disorganized, uncaring and with all the choices now will keep losing customers.. Credit card and future flights will be canceled. Do better.. Treat people right.. You should be ashamed of your customer service reps.

Flying from Denver to Santa Barbara on September 4th my first class seat was broken and would not recline. A week later flying from Chicago to Harrisburg I was given the exact same broken seat in first class! United Airlines thinks a $75 voucher is the refund for a first class seat on their airline! It's actually what it's worth! Never again!

Horrible! Stay away from United Airlines fly anything but United. The most racist airline ever, lack of inclusivity for individuals with disabilities. Airlines should prioritize diversity, equity, and inclusion, but this experience made it clear that more training is needed for United staff. No one should feel discriminated against or treated differently because of their race, ethnicity, disability or background when traveling. When you bring it to their higher authorities' attention they undermine the consumer and dismiss the violation of laws that were committed such as HIPAA law Violations by sharing to other passengers individuals disability. Stay Away!

After 4 years post covid and getting the phone call run around United lead specialist today now pulled info indicating the refund I was getting two weeks ago is now no longer valid. It was only 4 economy tickets she stated. FYL.

Flying from Chicago O’Hare to Grand Rapids on 9/2/2025, we were delayed for a maintenance issue on the plane. That plane was eventually put out of service. All the passengers on the flight hurried down the terminal (30 gates) to board another plane. We boarded that plane and ANOTHER maintenance issue surfaced on that plane and it was put out of service. There was some question about another flight being available to Grand Rapids. Another plane was brought in and we boarded it once we had trekked back to the gate area that we arrived in. I am recovering from a severe knee injury and fractured femur, so trekking ALL over the airport and getting nowhere was very painful and frustrating.

On our flight from Omaha to Chicago we were delayed an hour on the runway. Then we were delayed another hour from Chicago to Miami. Coming back from our vacation the flight from Miami to Houston was delayed two hours and we missed our flight to Omaha and had to spend the night in Houston until the next day!! I will never use United again, very bad service!

Using United Air will be the worse mistake of your life. After paying for a flight, I needed to make a change. I’ve been speaking with Customer Service for 3.5 hrs, without completing any task they just stop communicating and have a new worker ask you to repeat your issues all over again. Nobody has resolved anything. In fact, they recommended I paid an additional $75 fee so that I could get a refund. After I made that payment, I was told I don’t qualify for a refund. I was lied to, manipulated and wasted my entire night. The morals of this company are so low anyone would be better off, throwing their money in the trash than wasting a single penny given to these monsters.

I was charged twice for baggage, one for which was never checked by me. I paid for my checked bag online when I checked into my flight and then I was charged $65 for a carry-on bag that I never had. When I called about the charge to be refunded, I was told that I would have to fill out a refund form and explain what happened after just explaining all of this over the phone. I was also told that it wasn’t guaranteed that I would get the refund, it was just a request and that I would have to wait 7-10 days for it to be processed if approved.

In a few months I had bad experience with UA. First I was delayed for 6 hours and missed the flight for not being notified. Then just last week I booked a round trip from Priceline. The going trip was with with AA and it’s good. The return flight was with UA and a day before it I was told by email that because it’s a basic economic ticket I won’t allowed to have a carry on without paying for it (at least $40). I’m done. Avoid this company.

Dear United Airlines Customer Care, I am writing to file a formal complaint regarding the unacceptable service and communication failures I experienced during my recent trip to Europe with United Airlines. What should have been a memorable and enjoyable journey became one of the most stressful and disappointing travel experiences I have ever endured.

It’s was the worst food I ever had and I got sick from it and I am paying first class money to have meals, absolutely disgusting. I had to go to Costa Rica because my father was in the hospital and within six weeks, I had to go back again for the funeral and United had the worst food on my way back. It was so bad I had not been able to eat, all I did was vomit the whole way back. This was in due under June and July and at this point, I can still smell that nasty food smell that makes me wanna just vomit, so now it’s stuck in my sensory and I’m seeing a doctor to find out how to get past this. Shame on them! I got food poisoning and had to take off more work!

My experience with United Airlines on my recent flight from Baltimore to Houston was deeply frustrating and felt incredibly unfair. I was at the gate, D16, for boarding when a gate agent (Dan Vi) stopped me regarding my carry-on luggage. I had a standard carry-on, a backpack, and a small crossbody bag, which is typical for many travelers. The agent stated that my crossbody bag counted as a third carry-on item, and I was forced to step aside and consolidate my belongings. To be clear, this was a small, personal-sized crossbody bag that fits closely to the body.

Totally suck in all aspects of flying and service. Horrible customer service, screw up seating consistently, always late. Can't think of anything good. PS, don't honor United club on 2nd class if on another airline through Viking. Hate them.

For YEARS I sang United’s praises. Years! Today, the same suitcase with the same stuff in it for a return trip was “overweight” by 6 little pounds. $100 was the damage! Are you high? That’s ridiculous! Definitely a bad practice and now I’m done with United.

On Monday 8/19/25 our flight to Chicago from Anchorage was delayed. 3 times they cancelled. We were told we were booked the following day same time. So we found a hotel for $125 and was ready to book then your agent said United would comp us a room (I am wheel chair hdycp) so we didn't book the room. The shuttle took my party and 2 others to the hotel only to find the hotel would not accept it. They said United doesn't pay their bills so no credit card, no good.

I recently had a return flight on United from Aspen to Columbus, OH. My bag was mishandled and never made it back home. I also had some military items for my job in the Army in the bag. I really don't appreciate having my call outsourced to a call center that isn't in America to handle this issue. Language barriers and constant interrupting me in the middle of my sentences is unacceptable. United recently said they made record profits on their earnings call in 2Q 2025. Spend some of that money on call centers in America so and not 1 hour hold times to be told repeatedly "we're sorry". I really don't care for an apology as United should be lecturing bag handlers on the carelessness of where bags are to be sent.

Without going into all the details, suffice it to say that this was the worst airline experience of my life and that I would never use United Airlines again. There is virtually no customer service. It is virtually impossible to speak with a real person. When we missed our connecting flight due to the original flight's delay, there was no one to help my wife and I find an alternative connecting flight. On top of all this, when we finally made it to our ultimate destination, of course, our luggage was not there. We finally recovered it over a week later: the day before our return flight was scheduled. AVOID UNITED AIRLINES AT ALL COSTS!

My travel experience with United Airlines has been seriously very fun and amazing KDK. There was just one issue, I wanted to get my seat changed but was not getting a proper response on contacting them. Just a day before the trip my friend Oliver shared the number +1-833-894-5333 with me and believe me, they got my seat changed immediately. Their connection with United Airlines is very strong and service also turned out to be super helpful.

Negative United Airlines Review: I opted to purchase a First Class Upgrade for the final and longer leg of my return flight as it was a decent price and I was traveling back from a longer trip, specifically to take my older parent to surgery and care for him. I’m flying back today to care for my child, who is also recovering from a recent surgery from a few weeks ago. I checked in, only to be told the flight was delayed by two hours. I’d already turned in my rental car, otherwise, I would rather have spent that extra time with my aging parent who I was taking care of, and lives across the country from me.

Customer service at any desk is non-existent past check-in. Ask for help and it's like you're ruining their day. Zero customer service once you get past check-in for flights. Rudest people at gate desks especially in Miami at gate H14. 3 different times I've flown with United and same experience every single time. Will definitely start using different airline to fly.

I’ve never had major issues with United Airlines before, but after this experience, I will no longer be flying with them. Our flight was delayed, which caused us to miss our connecting flight and it was our honeymoon no less. Instead of helping us rebook, United offered no real support and left us to figure it out on our own. We were forced to purchase another ticket out of pocket, and they have refused to refund us for the additional expense. This lack of accountability and care for their customers is unacceptable. Because of this, we will not be booking with United again and will be canceling their rewards credit card. It’s incredibly disappointing to see such poor customer service from an airline we’ve trusted in the past. I have all the details and documentation if any other users/customers are curious to know more.

I’m sharing this experience to advocate for better service—not to place blame, but to encourage growth. During a recent flight, I was denied pre-boarding despite my boarding pass clearly stating “Special Assistance.” The gate associate glanced at my pass and instructed me to wait for Group 3, overlooking the designation that should have allowed me to board earlier with the special needs group. Had she thoroughly read the pass, the mistake would’ve been obvious. I don’t believe she acted out of malice—perhaps she was new, overwhelmed, or facing a language barrier. But this moment revealed a gap in attentiveness and communication that caused me physical distress and emotional discomfort. I had to seek help from another staff member just to board safely.

United forced us to sit on the plane at the gate for 2 hours with no a/c while they did maintenance. Then, decided we needed to deplane and pushed our flight back more than 5.5 hours before we finally left for our destination. Seats on United are absurdly small and uncomfortable. Because of the 5.5+ hour delay, we checked in late to our hotel, and lost the first day of our vacation. What do they offer as compensation? A $75 ticket voucher to be used within one year. Never flying with them again.

Every employee was rude. They messed up and sent a smaller plane, delayed us for hrs. on the tarmac. Will not help get you to your destination that they messed up. Just cost me a client. And it cost me 20k. I'm sure their 15$ meal voucher helps though.

No communication, never on time, grouchy customer care, lie to customers and make up stuff when they are late, which is always. Basically a shit show every time I fly with them. I only fly with them if they are the only airline. Avoid them like the plague if you can.

United will move you gate to gate to gate to gate to new gate when delayed…Terminal to new terminal and changes just to move you out of the area and then back again. Painful and unnecessary but looks like they enjoy messing with everyone!

My problem is not with the actual airline itself. But the customer service is crap. You can’t get a hold of a real person, and if you do, they want to get rid of you quickly. I missed my connecting flight, it was hell just trying to get rebooked. They didn’t even offer food vouchers. If you miss a flight, good luck trying to get a hold of an agent.

I only Fly United first class but the service is not worth the price and my last two trips to Orlando have been a nightmare. I am also a card holder and there is always something wrong with the Club that they won’t take same-day club vouchers. Today our flight should had left at 6:50 pm and we have been delayed all the way to 11pm and all they give us is a 20 voucher that is not acceptable... I am going to start flying American Airlines, save your time and money, fly different.

United Airlines apparently is upgrading their streaming services etc. Interesting after their flights were grounded recently. You would think money would go into improving their software system to keep everything running smoothly. We flew to Nice, France and we will never fly United again. The seats were a glorified lawn chair at best. Our backs hurt for days. We are small people, too.

On July 3, 2025, I was on a United flight from IAD to FLL. The refreshment menu in the seat back pouch advertised a "Summertime Special" drink consisting of a small bottle of Jack Daniels and a can of Lemonade. The price was shown as $10. When the refreshment cart came by I ordered the Summertime Special. When I got home and checked my bankcard statement it showed a $50 charge from United Airlines. I filed a chargeback with my Bank of America and after four weeks they declined my request for a $40 refund. Big business in corporate America sucks.

2025 United Airlines has got rock bottom for me. I fly bi weekly so that is a lot. 99% of my flights have been delayed and that is not an exaggeration. Their customer service for compensation is almost impossible to find then they don't do anything to help. Literally delayed 4 hours. As we are boarding they seems a $15 food voucher that can only be used that day. Can't even use it because they don't send it until you are loading. 2024 I would have given a 4* review. This year... I'm canceling my club card and will drive the 15 hours moving forward. Terrible. I suggest you don't book any connection within a 3 hour window or you chance missing it.

Everything delayed. Employees cannot speak and cannot read clearly English. Including pilots. Miserable experience. Overall standards are dropping. Passenger comfort means nothing to the reckless employees.

Booked a flight for myself, my wife and my 3 kids ages 0-3 to Chicago set for departure from Newark on 8/5/2025 at 9:59 pm. We spoke on the phone with United Airlines multiple times before the flight confirming our tickets and flight times. When we got to the airport the kiosk said that there is a problem with our tickets. When we tried speaking to the rep she screamed at us to go to the side and call united. When we called, the rep on the phone made us pay $150 for the reissuance of the tickets. When I asked why they responded that I must pay or I won't get on the flight.

On April 1st, 2025, our flight was delayed and we received a hotel room stay along with $60 meal voucher from United Airlines with my United Mileage Plus account number ** Jia **! We booked a flight for our son Gabriel **, ** and was also delayed on July 9th, 2025! First United stated Gabriel gets 10% off a hotel stay with $30 meal voucher, after we let United know that we received a totally free hotel stay, United agreed but the system won’t allow us to book until August 1st, 2025, therefore we booked ourselves in the nearby hotel, after our son Gabriel able to rest, we contacted United Airlines for reimbursement and was told at the end of Gabriel’s trip which was July 31st, 2025 can receive a refund for $185, but we didn’t! So we contacted United Airlines and was told we needed to file a claim and we were denied a refund even though we were promised a refund!

Unreliable. Zero Confidence! If a punctual flight is something you value, AVOID UNITED! We had a 2-week international trip planned, with multiple layovers, and EVERY flight that originated in the US was delayed. Our flight from Dulles to Newark was delayed 6 hours and we missed our first long-haul connector completely. The gate agents never even showed up. We were handed a business card with a QR code by the previous agent and told to direct all inquiries to the chat-bot. You cannot call or speak to an actual person. Layovers were missed. Baggage was delayed. Threats of being bumped due to over booking. I will never fly United again. I will say, the FAs and the random gate agents we talked with were pleasant. They are the front line and deal with the complaints and frustrations of passengers. It's a shame they have to deal with the brunt of anxiety from travelers when clearly, logistics and corporate are to blame.

They will seat you anywhere regardless of previous reservations. Had to pay $660 last minute just to sit with my family. They will do this on purpose and place you in separate seating not allowing you to seat your family with you, specifically forcing you to move all your seats as a result costing you even more money because now you’re having to move your entire family to another section on the plane. It’s really an incredible scam. Costco travel seating arrangements don’t mean anything to United Airlines.

Flight 1133 got postponed 7 hours. Then cancelled because the pilot is "tired" **. I have baby with no milk and won't drink Mexican milk, I had to go 45 minutes away to Costco before and now stuck with a hungry baby and no milk overnight. They better refund my ticket and pay accommodation of travel and hotel. Also missed a very important 8am work meeting. This is far beyond unacceptable.

I had the worst flying experience EVER, on United recently. First, the final destination flight from Washington Dulles to Richmond was delayed by more 6 hrs before it was eventually cancelled. I was automatically rebooked to the next day, which was 14 hrs later (No offer of hotel was provided). That would have meant waiting for over 20 hrs at the airport. So, we decided to carpool a rental car with someone I met at the airport with a similar problem, and we split the $400 rental fees. But all that United Airlines could compensate for the missed part of the flight was $37. What a joke!

Worst airline I’ve flown. Every United flight was delayed causing us all to either miss connecting flights or be rushed. Customer service was horrible and I didn’t arrive back to work until a day after my purchased ticket was booked for. Customer service online will send you on a run around. I pray this airline gets help from God or shuts down.

Unforgettable Family Travel with United Airlines. I recently completed a series of four flights with United Airlines over the past week, and I am absolutely blown away by the exceptional service my family and I received. This was, without a doubt, one of the best flying experiences we have ever had. From the moment we stepped on board, we were greeted by an incredibly friendly and accommodating staff. The planes were spotless—inside and out—which immediately put me and my wife at ease. The comfort of the flights was top-notch, with clean, plush seats that made even the longest legs of our journey feel relaxing. On these longer flights, we were also provided with sanitizing wipes, blankets, and headphones, which was a fantastic and thoughtful touch.

My company books travel for me. When they book United I just cringe. Always old aircrafts, always maintenance issues. Always 20 minutes to fix. 90 minutes later. Only 20 minutes more. Miss connecting flight. Then try and give you a voucher. A meal on us, whoohoo, $15.00 what can by in an airport for $15.00 maybe a water... Please stay away from United. Save yourself a headache and a mess.

I was flying back from San Jose to Syracuse with my three children, we had a connecting flight in Newark. The connecting flight was cancelled well we were in air and when I landed it showed that United automatically rebooked the flight for the following night 24hrs after our initial flight home. They rebooked us to a fight that would cause me to miss work and take a loss of income.

This is a factual review, I have the tickets to prove it. Flew this airline into San Jose today. The woman next to me, in the middle seat was all bullying and kept nudging me out of my own arm space. This arm rest had controls for my screen, and she was complaining that she should have it, denying me my rightful arm space, I agreed to share it with her, but that was not enough, she wanted the arm rest all to herself, the arm rest which had my screen controls, that was clearly mine to use. The flight attendant, rudest of all, switched her seats and they both started yelling at me, from half the way across the flight embarrassing me, on a full flight.

I had a horrific experience with United. I will avoid them at all costs in the future. It started with a flight that was slated to leave at 2:45PM. I got a text informing me that it was delayed until 6 hours initially (eventually delayed 10+ hours). Upon discovering that the flight was delayed around 1PM, I tried rebooking my flight to another airline. However, the customer service representative at United told me that there was a "50/50 chance that they will take your checked bag off the plane because it's hot outside." Basically holding my bag hostage so I couldn't change flights to another airline.

I am writing to formally follow up on a complaint I filed regarding the damage (broken suitcase) caused to my baggage during a recent flight with United Airlines. Although I reported the issue according to the required procedures, I was informed that no compensation request was filed – which is incorrect. I respectfully request that this issue be re-evaluated. It is unjust that I have not received any compensation despite following the correct procedures. Kindly clarify the real reason for this denial or reopen the case for proper handling. Records: **.

I flew home from Dallas to Edmonton and the agent who set up my ticket made a mistake and flew me from Dallas to Denver and then San Francisco to Edmonton. I had to call to get them to fix it. When they did, I lost my upgrade I paid for and they charged me an extra $500 when I got to San Francisco (they couldn't figure out how to get me from Denver to Edmonton so flew me to San Francisco), and so they had transferred me to Air Canada as a partner and they didn't have my upgrade I paid United for, so I had to pay $500 again to fly. Their phone agent who set up me ticket made the mistake and it ended up costing me almost double what I originally paid to fly to Texas and back. And United sent me a letter and told me this was all my fault.

We arrived at the airport early and immediately noticed that our flight, originally scheduled for 6:39 PM, had been delayed to 8:00 PM. I saw there was another United flight to San Francisco departing at 1:33 PM and asked if we could be accommodated on that flight, pending seat availability. I was issued boarding passes and waited to board, but at the last minute, I was told there were no available seats. At this point, I want to mention that I was traveling with my son, who is on the autism spectrum.

Requiring a credit card just to check in ahead of time is a hassle and absolutely unnecessary. While it is better than Frontier, I am not sure I am going to choose this airline going forward. I have no intentions to purchase a single thing (luggage or food or otherwise), and I should not have to divulge my PII or sensitive payment information beyond the necessary for ticket purchasing purposes.

Horrible experience, always late, worst costumer service, I am utterly disappointed. I do not recommend it. I think they don't know what they're doing, they often say it's due to maintenance issues. They are a joke...

First flight from San Francisco was delayed to Newark Airport because of this, the flight got to Newark in the worst weather and they didn't let us out of the airplane for 3 hours losing the connecting flight, which they closed the door right in front of us even though the plane was still there for 30 more minutes without letting us in. They rebooked my flight for 730 pm of next day. They didn't give me a hotel nor food because they blamed it to the weather. I lost my train in Spain also that I had to rebook and by the time I got to Madrid I had to wait another 7 hours. All they give me is a $300 voucher to my next purchase of a ticket. Staff was rude as hell in Newark. I will never use United Airlines again. What a punch of ass holes. They wasted my time, my money and risked my health and safety.

⭐ 1 Star — United Airlines. If I could give zero stars, I would. United Airlines continues to deny extending valid tickets, even after taking your money with no usable options or recourse. Life happens—plans change—and most airlines have adapted with at least some flexibility. Not United. I tried working with their customer service multiple times, and each time was met with the same canned response: no extensions, no exceptions, no help. They keep the money and leave you with nothing. It's incredibly disappointing to see such a large airline operate with so little regard for customer care. I won’t be flying with United again, and I suggest others think twice before trusting them with their travel plans—or their wallet.

Our flight from OKC was delayed by at least 20 minutes due to a guy going around handwriting safety info on masking tape and placing the labels inside the overhead compartments. The flight was still in air while my connecting flight was boarding. The handle broke on my suitcase, in flight.. I had to practically run through IAH, with a disabled suitcase and a bad knee. The VERY LEAST the airline could do is offer courtesy transportation. I was the absolute last customer to board. I was overheated, hurting and exhausted. I'm a sixty eight year old widow traveling solo. A little assistance and consideration would have made a huge difference to me.

United at Newark is worst airline, they have 70% of flights and if ask chatgpt says Newark airport worst airport in country for delays there for United airlines is defacto per AI worst airline. Flying direct in from FL delayed 10 hours. They say mechanical then crew. Just make crap out, two days later go to return short trip and return flight delayed five hours. Worst airline ever. Will never support airline ever again. Eastern, TWA. Hopefully United with their massive debt and horrible management will go same way.

Couldn’t talk to anyone when flight got delayed and I missed connection. Gate agents would not help and said to use QR code. Waited on waitlist for 2 hours then talked to baggage claim. No agents would help. Terrible customer service. I have great experiences on Delta obviously. Even Spirit experiences are so much better. Had to spend the night in the airport and received no help

Worst experience ever. My flight from Newark to Rome. When booking the flight we booked a seat at the front of the plane, but they switched our seats the very back without even informing us and I got headache sitting there. Customer service also did not address the situation and disconnected the call.

The employee to resolve our difficulty with rescheduling due to cancellations from ATC staffing shortages and bad weather at Newark Airport was Saohm ** in Denver, handling the “Additional” problems. She was resourceful in linking my trip itinerary with my 2 companions for travel from Denver to Portugal. She was kind, patient and assessed and solved this complex problem. We were very distraught but she resolved our dilemma thoroughly and efficiently.

My trip to Kuwait flying United Airlines was awful..crammed space..late take off/landings..missed connections. Short staffed. No beverage/snack service. Horrible trip. Going back to Delta. United Airlines never again! This Airlines shouldn't be making overseas flights. This wasn't my first rodeo with overtime trips but definitely my worst!

Updated on 09/01/2025: My flight was delayed several hours due to mechanical issues. I had to go to another airport which was also delayed, no pilot. My luggage arrived 5 days later. No compensation for my ticket. 😡😡😡😡

Subject: Urgent Complaint Regarding Assistance and Treatment During Recent Flight Experience. Dear Customer Service Team, I am writing to express my profound disappointment and frustration with the treatment I received during my recent journey with United Airlines, traveling from Koh Samui to Singapore, then to San Francisco (SFO), and finally to Los Angeles (LAX).

Disgusting customer service. Flight was delayed a half a dozen times while we were on board, then had to decline and were offered a 15 dollar food voucher. Most of the food options were closed. The flight was finally canceled at at 1215a, and rescheduled for 6am. Its original departure was 729p. They left hundreds of passengers stranded with nowhere to go- to late to get a hotel or even go home. No staff was present, lounges were closed. People were sleeping on the floor. There has been no communication from United. This, and other airlines, continue with their deplorable behavior while posting record profits every year. A disgrace to an industry that used to be among America's finest.

Where do I begin. They delayed us 12 hours on the way to our destination. Waiting on a crew to arrive. “Limited number of gates”. Waiting on catering? All things that could have been avoided with proper planning and an ounce of urgency to deliver the service that their customers have paid hundreds of dollars for. Now on the return flight we are again delayed by four hours. They changed the gate without updating us via text or at the airport. I happened to check the app and notice the change. Now we are sitting here again, another half hour delay as I wrote this, because they are “waiting on a ground crew to arrive.” Make sure to book United if you enjoy sitting in airports for hours longer than you planned, and if you enjoy a company that shrugs when they don’t deliver the service that you paid for. I will never fly united again. If they are the only option I will skip the vacation. It isn’t worth it.

They had an actual wedding on the plane. Once we reached 30,000 ft. the pilot came on the intercom blared "At Last" by Etta James. We actually stuck our fingers in our ears and put our heads between our legs.

I am writing to formally express my deep dissatisfaction with a recent experience I had while attempting to cancel a flight due to a medical emergency involving my grandmother. Prior to canceling the flight, I contacted your customer service to inquire about the refund policy. I specifically asked whether I would receive a full refund to my original form of payment. The agent informed me that while I would not be refunded to my card, I would receive a full travel credit valid for one year. I asked again to confirm, and she reassured me that the full value of the ticket would be issued as a credit.

My son was right behind me when they closed the door, 1 min maximum. 5 pm flight didn’t leave until 5:25. What bothered me the most was the flight attendant’s reactions. No feelings at all. “My apologies, but we have strict rules …. etc.” None. Flat, cruel, motionless face that read “don’t care, just go sit down.” I don’t want to include everyone, I’m referring specifically to the ** attendant. She was not there when the plane landed. My notion is that this will continue. That’s how I brand United Airlines. By the way this is not my first experience.

First of all: I do not like to give my credit card during check in process in case I bring an additional bag on board. No company requires this. Second: my tickets on Flight United 2379 July 1, 2025 and Flight United 5544 July 2, 2025, the name of the city in which I flew, and the flight number was not indicated. Also, the boarding time was not indicated. It looks like a complete chaos.

I traveled from Poland to Idaho. The flight was unremarkable, but the airline lost 2 of my 6 checked bags. I filed a Delayed Baggage Report and received a receipt that gives the 24/7 phone number of 1-800-335-2247. Upon calling that number and selecting the lost/delayed baggage option the recording states that this number is a dedicated reservation number only and hangs up. I tried the text option to connect only to wait 2 hours and have a message that "technical difficulties" caused an issue and to try again. Another 90 minute wait and I was told that the bags would be delivered some time in the future.

If I can gave a less than one star review, I would. I was suppose to depart El Paso, Texas on July 03, 2025 at 1225 to Guyana. The flight was delayed and did not started boarding until on /or about 01:40. After boarding was completed, the plane was further delayed on the runway for another hour. We finally got into the Air and the point the flight is extremely late for all connecting flights in Houston. After arriving in Houston, the plane was further delayed because another plane was at the gate. About 15 minutes later, we final unboarded the plane, I am at Terminal A and my gate is E14. I raced to the skyline and finally made it to my gate but the plane had already departed.

I typically fly Delta because of their superior service and punctuality. Unfortunately, delta does not fly everywhere. I fly to Montana once a year for hiking and it is almost guaranteed that United Airlines will be late and/or significantly delayed. I have yet to come across another airline that is so worthless. Please do us all a favor and close up shop. Your nonexistent would be of greater value than what you offer today. Please and I mean please stop punishing humanity for your existence. The world would be a better place without you.

I bought a first class ticket through United Airlines flying from Brazil to USA connecting in Panama. It was my first time flying first class and I was really excited to experience the full lay down seats and larger personal TV screens for the inflight entertainment. Well United’s partner airline, Copa Airlines, decided to switch planes to a much lesser equipped plane that had seats in first class almost the same as other aircraft’s Premium Economy seats. The seats did not recline fully into lay down beds, there was no TV screens at all, and the food/service was terrible.

I would give zero stars if it was allowed. Never again! Our Flight delayed over 8 hours, I missed connecting flight. Given a new ticket for the second flight without asking if I wanted that. Poor customer service, in person and on the phone! Rude. I lost 2 days with my family. This was very emotional and traumatic. I had never flown United before. The original pilot said she didn't feel safe flying this plane, she left, new crew same plane. I not only went through the emotional and anxious was caused by all of this. Being delayed for so long and then Flying on plane that a pilot said was UNSAFE!. There are so many wrongs that happened on this flight.

All my trips in the past 5 days have been delayed or cancelled completely. They always change my flight and then cancel it. When they rebook my flight but don't check my luggage so it gets transferred to another state, and I have to make a claim report and wait 3-5 days to get my luggage delivered to my house. These are the worst trips for me. Almost all day today I saw July 1-2 at ORD airport United Airlines were delayed or cancelled. And the staff doesn't really care about customers, it's really a bad experience for me!!! I don't think I will continue to use UA's service.

United Airlines canceled my flight from Newark Liberty International Airport - EWR to Cincinnati/Northern Kentucky International Airport for air traffic control issues Friday, June 27th at 1:58p. It took me two hours to find an agent in Newark that didn't turn me away. When I finally found one she was so rude & she worked for United. She acted like my questions were an inconvenience to her. She told me there were no accommodations they could help me with. She said this knowing the day's flights through them were booked up. She said that air traffic control is out of their control & they don't help for this. Even though United is known for overbooking per Google. No hotel, no food, no drinks, no money towards another flight. I am type 1 diabetic too.

It's 2025 and airlines are acting like it's their first day in business. Horrible process. Someone smart enough has to fix this. Pathetic experience. We can't travel these days without everyday flight delays and cancellations. Airplanes are falling apart. We need new airlines that take our money and treat us seriously.