United Airlines Reviews

Not only was my flight delayed by three hours, forcing me to miss my connecting flight to my final destination, but United 1) refused to put me on an early connecting flight the next morning despite seats being available, 2) refused to offer me a hotel voucher, forcing me to spend the night on the floor of the airport, 3) forced me to either return to my home city, canceling my trip altogether, and 4) refused to refund me, meaning I paid to sit for 5 hours on a flight that should've taken 90 minutes just to spend the night freezing my butt off (United didn't even offer me a blanket) on the airport floor, just to return home the next morning. I was completely disregarded not only by the United crew, but their customer service agents as well. I will never fly United again. I had heard horror stories about this airline, but hadn't experienced it for myself until now. No trip is worth the risk of going through what I went through. Thanks for a terrible birthday, United.

My wife and I were scheduled to start our 20th anniversary with a United Flight that was booked 8 months in advance. When we arrived at the counter to check in our luggage we were told that we were booked on a flight the next day with no explanation. A total disregard for not following the passenger bill of rights per DOT, written explanation or compensation. After two months of haggling with customer care, I was told that "I volunteered to give up our seats" which was a lie and shameful to say the least. We were never asked to volunteer to give up our seats and I was told that I made this selection the morning of our flight on-line. Again, not true. United made us feel the missed flight was our doing and treated us disrespectfully, questioning our credibility and honesty. I will never fly United again after this experience.

I took a long planned trip to Italy with friends in May-June and on the way home from Italy got stuck in Zurich. Our original flight had been delayed by 5 hours which turned into a 7 hour delay so we were told to use the United app to change/rebook our flight. The app was frozen due to so many people trying to access it. We were then told to go to Terminal D, Gate 23 for the United representative. The Counter said United Change Gate but there were no United representatives there and they REFUSED to help us as they were vendors. Told us to go on the app which would not work. They did not have a phone number for us to call and so we were on our own. We finally got ahold of a representative in the US and got our flight changed to an earlier flight thru Chicago.

Called 3 time to only get a credit to be hung up on. I use to fly first class on this airline based in my hometown but no more. The blatant disrespect is not ok. I received a text from them asking me to reconsider my travel at no additional cost because of weather and I said let me get a credit to fly another day. To get dismissed in this way is not ok.

United cancelled my wife's return flight on 7/21, 7/24 and 7/25 for reasons given as operational issues and ground congestion. I was advised she would be given a 50% refund for the 1st class ticket cost of $916.40. Instead United's refund to our credit card was short by $85.60. For 3 straight days my wife was at the Ithaca airport at 5AM for her 6:04AM flight only to be advised it was cancelled. Cust service at the airport was useless. On top of treating my wife like crap, they turn around days later and lie to me about getting a 50% refund. I never dreamed an airline could treat a customer this badly. Never again will we fly United.

Tell me why United Airlines is the one of the only airlines that does NOT honor or respect soldiers and service members going to an active combat zone for admission to the already trash lounge they offer. Oh but wait, if you are taking ordinary, regular leave you can enter free of charge but oh my god, if you are deploying, it is $30. This is why United is trash and no one chooses this airline for personal travel. I will NEVER EVER again let US dollars go towards a united flight.

United has simply become a garbage airline. Their travel credit system won't allow me to use the credit viewable under my account. 3 hours on the website, 2 hours on the phone and nothing but empty promises by Micah, Jacquelyn, and the supervisor Diamond all promise resolution with an email to follow that never comes. Will make a complaint to the FTC as I don't feel the need to spend more hours speaking with "customer service" only to be lied to and laughed at. Shame on this airline and anyone that continues to fly them.

I really do not appreciate the service offered by United Airlines. I purchased a ticket in Economy class along with another ticket for 2 just extra seats as my wife has some issues traveling in economy class. Later I found a cheap Business class ticket on United website which I then asked United to upgrade one of the tickets by combining both tickets. Unfortunately, I had to cancel my flight due to medical reasons so I requested to get refund which they approved. Still, they returned only a portion in me and rest they gave as ETC. I mean what kind of logic is this, if a ticket gets cancelled it always gives a ETC for future use. When I ask them to refund the rest they asked to create ticket from Customer service.

I flew United Airlines (UA) on a flight from Honolulu to Los Angeles on 7/13/2023 (Flight # 1636). I would give UA a grade of "F" on virtually every front! I will list the important ones:

Booked a 6pm flight from Newark to Heathrow. Our flight was delayed FOUR hours. Was due to arrive at Heathrow at 6am, instead we arrived at 10am. We had a British Airways flight the same day scheduled at 12pm to Malaga. WELL, due to the FOUR hour United delay, we missed our British Airways flight (which means we lost $$). There were no other flights to Malaga that day, so we had to stay at a hotel in London. (More $$ for hotel and to book another flight).

This may be just another example of how awful United Airlines is. The flight from Minneapolis to Denver was uneventful. The flight was late, as usual, leaving Denver. Arrived in Durango an hour late. Waited and waited for baggage. It never came. The only United person around said the only people that could help were loading another place. After a long wait, there was finally someone to talk to. When asked about the bag the response was, "Oh sometimes they arrive early and sometimes they arrive late." Another passenger said that sometimes, if they send bags early, they are up at the ticket counter. That is where the bag was. Wasted an hour because United has stupid and lazy people working for them and their communication sucks. And if you want to comment on how lousy they are, they offer a comments section that is so complicated that most people give up rather than waste their time writing something that probably won't get read anyway.

Worst decision was accepting booking through UNITED. Choose Spirit or all other airlines before booking with United. They never take off on time, always mechanical issues, delays as if flights are free. Save yourself the aggravation. Do not book with United

We are frequent flyers of United Airlines for a while. We have bought a ticket to San Francisco. One day before our flight, they notified us that the plane changed. Instead of assigning the same seats, since it is the same kind of plane, they assigned us to different seats and sold our seats to other passengers. Very poor way to treat your passengers and honestly, it is unethical. Shame on them!

My recent flight with United Airlines was nothing short of a nightmare. To start, my flight was delayed by a mind-numbing 2.5 hours, causing me substantial inconvenience and stress. This delay wasn't an isolated incident; it seems to be a recurring problem with United, as I've heard countless horror stories from friends who've had their travel plans disrupted by their constant delays. What's even more infuriating is the lack of compensation or acknowledgment of their shortcomings. United Airlines seems to be utterly indifferent to their customers' plights and offers no compensation for the inconvenience caused by their incompetence. It's as if they expect us to be grateful for the privilege of being delayed and treated poorly.

Absolute incompetence at the highest levels. Dirty aircraft. Food poisoning from “lunch”. Very uncomfortable seating. Rude at best cabin crew and “customer service”. Persistent overall attitude of “not my problem” amongst all United employees. Flights persistently delayed. Told to “go the hell over there” when asking for assistance. Still missing a bag and no help from “baggage service”. Multiple canceled flights and missed connections in Chicago resulted in 3 hour line wait while multiple United employees stood around and laughed.

During the flight UA-194 from SFO to Munich on July 13th 2023 the flight attendant Milan was rude to the kids and my family. It was very unfortunate that we had such a bad experience at United but I guess such experiences match with United reputation.

United Airlines is enforcing a very unfair and deceptive practice with their customers when attempting to change a flight and using future flight credit. United is doing this by inflating prices when the customers call customer service to change a ticket leaving no choice for the customer to book another plane ticket online for a cheaper price. Consequently, when the customer tries to use the flight credit by calling customer service, the customer receives the same inflated prices for the booking making it impossible for the customer to use the flight credit. If the credit the customer is trying to use is for a one-way ticket, United prices it as the original roundtrip fare at the current price not a one-way ticket. What remains are millions of dollars in flight credit just disappearing into United’s pockets since the customer’s frustration has reached a level of surrender.

I would not recommend United nor would I consider flying with United in the future. Our flight was canceled (myself, my husband and our 5 little ones, including 1 infant). A flight leaving shortly before ours and a flight leaving shortly after ours, heading to the same location were on as scheduled, but ours canceled due to weather. We were on standby for two additional flights and weren’t able to secure positions on either of those. We spent a night in Orlando airport, with no food or drink options open with 5 young children, one being an infant. We were told no hotel or meal vouchers would be issued!

Missed the flights for none of our fault. Bad customer support. Nobody takes responsibility of whatever happens to the passengers! Flights are delayed, no compensation for 24 hours at the boarding area!

Bought round trip first class airline tickets. After purchasing that is when they let us know we are not booked first class on one of the legs. When you buy round trip first class, the entire trip is first class which we are one way but not the return!!!

Our flight from SBA to SFO then on to RDM was canceled after waiting on the plane for an hour for a flight crew that never showed up. We later discovered from an agent that it was due to a labor dispute between United management and pilots union. I did not change the flight schedule, United did. I waited for an hour in line at the counter to try rebook my flight, while I tried to contact United whose call center had a 2 hour wait. I was told I should try to rebook the next day so I took an Uber to the closest hotel.

My United Airline (UA) “trip” FLCR9H was the WORST travel experience of my life! Due to this horrendous debacle, I request $1000 United Airline credit to use for any friend/family with no expiration date (or simply a check directly to me as I dread ever booking another UA flight), plus reimbursement for my $126.81 Uber ride from DIA to COS & $16 COS parking (see attached receipts). UA essentially held me hostage at DIA from approximately 11pm June 29 to 11pm June 30. I was to perform LASIK on 20 patients & see my daughter's Summer thesis presentation on June 30 but missed these appointments thus losing $80K in revenue & creating an extremely disappointed daughter.

I set out on driving 2.5 hrs to get to Omaha, NE intending on going to Spokane, Wa to then travel to Sandpoint,ID to see my kids. Booked my flights a few months ago and couldn't hardly wait to go visit them. Got to Omaha Eppley Field with plenty of time to check bags and wait for flight. Delayed, Delayed, Delayed, Delayed, Cancelled... Nice of them to at least comp a room for the next day. No problem. Next destination Denver. Delayed, Delayed, Delayed, Delayed, Cancelled. Mind you my travels were for June 28th-July 3rd. No connecting flights until Monday the 3rd when I was supposed to be headed home anyhow. Worst experience I've ever had and being an older single lady stranded at these airports really sucked!

Horrible experience out of Newark on Tuesday. Made us sit in the airplane on the tarmac away from the gate for 3 hours... Keep in mind this was after we were already delayed for 4 hours. They then brought us back to the gate. Pilots blamed weather, but the gate attendant told us it was because the crew "timed out" and they needed a new crew. They ended up cancelling our flight but they wouldn't give us our checked luggage. It's been two days... I'm stuck in NYC, and I still cannot get ahold of baggage customer service to find out where my luggage is. I have been on hold for over 2 hours each time I call and I cannot get ahold of anybody. THIS AIRLINE IS A SCAM. DO NOT FLY UNITED AIR EVER!!!!

How much does Benny’s life cost? Not much according to United Airlines. They flatly refused to take Benny the Cat on the plane at Albany International Airport even though I had a paid reservation for the cat made 2 months prior. My husband and I were moving abroad to help my elderly mother. We sat there frustrated with ten pieces of luggage and a frightened cat. The United staff was unmovable. They said we can talk until we are blue in the face, they just are not going to take him. Furthermore, they insisted on moving the cat 25 feet away from the counter because someone might be allergic. The poor creature was terrified, crying his head off, in his carrier alone in the middle of the airport amid the crowd rushing up and down. By that time, we were crying ourselves.

I had a trip scheduled to leave from Boston to Dominican Republic. First flight was canceled, rescheduled for the following evening. While waiting for our rescheduled flight, that flight was delayed three times causing us to miss our connecting flight. The only resolution they provided was to be rescheduled yet again for Wednesday. In the meantime, all of our luggage was placed on the plane, car seats and carry on included as we were advised to check in due to it being a full flight.

Flight from Newark to SFO horrific! 1st flight to SFO 4:45pm cancelled and rebooked on 8:05pm - as of now, I have been at the airport since 6pm on 6/24 till now, 7:35 6/25. Flight has been delayed 10 times. Still don’t know if I’ll be making it home today. Problem…. Not enough staff/flight crew. Very poor communication from customer service. Very disappointed with airline. I don’t recommend United Airlines one bit. Spirit and Frontier has better customer service.

My daughter flew overseas via United Airlines. Her flight was delayed by 2.5 hours. Because of the delay, we had revise her itinerary beyond the fist leg of the trip because will miss the next connection and so on. Also, United overbooked the first leg of the flight, so the flight was extremely full. As a result they made her check her carry on containing clothing & personal items that she needs for her 2 months stay overseas.

We had worst experience with last 2 flights. Delay 4 hrs on 3.5 hrs flight and 2 hrs on 2nd flight. No update from airline. Worst customer service. They can't get any flight on time.. Better fly american airlines or delta. Even spirit better than united airlines.

Another flight with this unorganized and incapable airline that only resulted in more delays. Our flight was delayed four hours and then once they finally got everyone boarded which the hopes we were finally going home, they tell us we will be sitting on the tarmac for another 30 minutes. They apparently cannot even schedule a captain to accommodate the legal flying hours mandate for all of their flights today. My money will be spent on a budget airline before I even think about considering this incompetent airline in the future.

If you are an occasional international traveler, here is a watch-out when booking thru UA. If your UA travel includes international partners and your fare includes advanced seat selection, know that you very well may NOT be able to select seats on those partner airlines without paying ADDITIONAL fees. UA discloses this under their website's FAQ area (rather buried) but totally does not disclose this when the ticket is purchased. If traveling with others and sitting together is important, such as for long overseas flights, then know that for UA partner airlines you will probably have to pay more for advanced seat selection. A bit of a bait-and-switch, not getting what was advertised.

Where do I start? I purchased 4 NON-STOP tickets to Barcelona for me and my family. One of my children had to be hospitalized so I called in to cancel (1) of the 4 tickets. United cancelled all 4 tickets. When I saw the email notification, I called United who apologized profusely and rebooked me on now a connecting flight. The original group was a party of 14… What was supposed to be a family vacation was now partially ruined. I had to lose a day's pay and pull my children out of school as the rebooked flight was not only connecting but earlier in the day as opposed to the original flight @ 7:30 in the evening.

I flew back from Seattle to Tampa and on landing in Houston for my connecting flight was advised my flight had been cancelled. United Airlines had a pilot strike that day but they actually had the audacity to tell me my flight was cancelled due to weather. There were no weather issues that day-every other airline was flying without incident. United Airlines did not offer me an alternative flight until 2 days later! I was forced to rent a car, stay in a hotel and purchase gas for a 2-day drive. Once I returned home I made a claim to get reimbursement and they felt a reasonable offer was a $100 voucher! It cost me more than $1000.00 to return home! I expected them to get me home-that is the deal we made when I purchased an airline ticket from them! DO NOT fly United Airlines! They do not care about you. They only care about the bottom line.

Worst airline I have ever experienced! I would rather fly Spirt. Today was the 5th time I contacted them regarding additional charges on my account. I paid for a package deal seat plus baggage only to see not 1 but 3 additional charges. Wi-Fi that never works, but their bank system seems to work very well when they charge you. They also charged me for trip insurance that I know I never selected. I have been flying for over 20 years and never have I ever selected trip insurance when I know I will be traveling for sure. I know my behaviour. United is terrible. Quick to charge but 35 days later no refund for the additional charges they have processed on my account. I am going to do everything in my power to have my company use a different airline. I refuse to ever fly United again.

This is my worst nightmare flight delay in my life. United Airlines wait time up to 7 hours and their answer is not sure about it. They are even worst than cheap airlines like Spirit or Frontier. Just for a flight from Houston to Dallas and they brought up so many reasons for the delay like storm then ground service busy then wait for flight crew and then their answer is not sure after they made me wait for 7hrs. Whoever read this message, please don’t book with United airline if you want to be one of their victims. They even tell me to go home and come back tomorrow while their flight is my connection flight to go home. Worst!!!!

I travelled with my wife on 5/21 from Newark to Cancun. I am a US Citizen and my wife is a permanent resident. She is in the process of transitioning from her temporary 2 year green card to her permanent one. Her temporary card expired on 2022 but she received an official letter from the USCIS (Form I-751) extending it for 48 months.

As a Field Technician I'm constantly traveling and canceling a flight is necessary. When I called to cancel I requested a refund to my credit card. I was advice it would take 14 days. When I called back to check status. To my surprise they told me a flight credit was given. Service Rep rude and hesitant to transfer me with supervisor. When spoke to supervisor unwilling to help. Had to contact their customer service team which took me 4 emails later to only get a refund for the seat of one flight instead of two. There should be laws monitoring Airlines and their flight credit or to obligate a customer to purchase insurance.

United is Horrible. My flight was delayed more than 24 hrs so I was forced to Uber home from Washington DC. For all my troubles, united compensated me $38.10. I will NEVER fly with United ever again. Even the lesser airlines have compensated me just value when canceled or delayed flight, but not United. They are a disgrace. Do not fly with United!!

Early Aug 2022 bought online and paid for a roundtrip ticket to Hong Kong via Newark on Nov 2, 2022. I am a disabled Veteran needing minimal travel time and gate assistance. A month after completing the transaction and taking my money, with notice received in email they cancelled the flight. I was left with now needing to pay more, less time as costs rose as did my anxiety. In my mind, they made a public offer, accepted payment - creating a contract; then failed to fulfill due to their business decisions to make then cancel. I feel if they could not do the flight as contracted then find and pay for a suitable replacement. UNITED HAS STONEWALLED ME FOR 9 MONTHS IN REMEDYING MY COMPLAINT.

At this point Spirit might be a better option. We were about to take off, on the runway. Then the plane gets turned around for an auxiliary issue (we all get off the plane) wait for 2 hours and then they tell us to board again. Everything is fine. We miss our connection because of it, then United sends us on a makeup flight to to get us to Boston from Newark. No big deal except it’s an overnight layover that they wouldn’t compensate us for. We ended up “sleeping” on the ground in Newark airport to waiting for our early morning flight. Our 3 day vacation is now 2 days. Okay, annoying but not the end of the world. Then we are told our bags won’t arrive until a day or 2 later. We end up having to go to a store to buy clothes for 2 days (300 bucks) and our bags arrive mid day on the last day we are in Boston. Again all with no compensation. What a fun time.

The United gate agent at Washington Dulles was arrested and fired for stealing my jewelry that was turned into her by a fellow passenger. United did not respond to my calls or emails for over a year. This is how they treat their million mile flyers. They bury the issue and hope it would go away. They ignore loyal customers. To make matters worse I was pregnant at the time. There's so much wrong here. It's a shame it was an airlines I once loved and supported. There are so many other airlines, choose another one.

I had the worst experience EVER with them. Flight from Houston, Texas to Birmingham, Alabama was delayed for a generator and plane needed fuel. We boarded on time, had to deplane, and wait over 3 hours for issues they should have taken care of before we even boarded. The worst part was making it to the Birmingham, Alabama airport only to have to wait another 2 hour before we can get our luggage we checked in.

United airlines destroyed my skis by obviously running them over with their transport kart and are completely refusing to pay for them. United Airlines claims that it is NOT THEIR RESPONSIBILITY! Are you guys serious?.... And.... I had to pay extra for them to even transport my skis! I will never fly on this airline again and will reach as many people as possible to warn them about this company. SHAME ON UNITED!!

Please do not flight with them or trust them with your money. On March 22nd I called their customer service and I was told that they had to book on another flight because they couldn’t confirm my seat with Air Canada. They put the money on hold on my card which I do not have access to it. They saw the money on hold and the supervisor assured me he released the money on March 22nd and I should have the money back in 24h. Come to find out that my bank never received it. They do not have any trace of my money because as soon as they remove a hold they lose complete track of where the money went. I’m out of $336.47 and United doesn’t care. I was told by the manager to fly with another airline next time. Trust me there won’t be no next time with them. Please do not book with them on your debit card. Make sure you book a traditional credit card. They will steal your money and top of that be rude about it.

My wife and I flew out early on 1 March from SLC to Puerto Vallarta. We were scheduled on a flight that left at about 6:45 and arrived pretty close to the time we needed to check our bags. Since there is a hard cutoff 45 minutes before the flight, we tried to go straight to the counter but a United employee insisted that we go to the kiosk first. She had trouble at the first kiosk and after a few minutes, went to a second kiosk, where she didn't seem to know what she was doing.

Flying has become an unpleasant joke and United and Swiss Air are the worst. The United site for check in is slow and disconnects, so re-entering flight information must be done several times. You struggle to get the seat map to display. This also takes several tries. I finally get a seat and try to get a seat for the Swiss flight to Zurich. That option is not available. Check in at the airport goes smoothly until the machine prints the boarding passes and I am assigned a Swiss seat but I did not get to pick it. I have no idea if I am window aisle or in the middle. Going to the United gate person is no help. He can only change the United flight seat and can do nothing with the Swiss seat. And these two airlines are supposed to partners? Partners in idiocy only.

I purchased 2 planes tickets on 03/19/2023, today 03/22/2023 I find out plane tickets were cheaper than what I pay. They hit me with we have a service fee of $50 dollar for passenger. Erick the supervisor was very unprofessional and didn’t know anything about their policy.

I was to have a hour layover in Chicago that turned into a 7 hour one. Then just minutes before my flight came in they sent me a 15 dollar coupon for food that I was unable to use due to them taking it back. They said that they had technical problems with the aircraft. Then on my return trip the aircraft was 3 hours late due to technical issues, causing me to miss my connecting flight so I was stuck in Chicago for another 5 hours and then that flight was delayed for another hour. I have never had any of these issues flying with Delta. Then I sent them an email to customer service two weeks ago and haven't heard anything back. They are the worst and will NEVER fly with them again!

If you're wondering why United is consistently rated as the worst major US airline, look no further than their business model (and don't believe their marketing). After several years being a 1K flyer with them, I've had enough ups and downs with the airline to learn that their management team runs a solid business model that prioritizes profits over clients. Here are the details:

Although United has never been the best airline, they have definitely gotten much worse in recent years. I'm sure we all remember when you would get one meal and a movie with a flight. Of course, that is a thing of the past, but now their customer service is also diminishing. Previously I held a job with very frequent travel. I racked up a ton of miles, but did not use them. More recently, I acquired a new job with frequent flight requirements, and I thought, let's give United another go.

On a recent round trip flight from Little Rock to LAX, with connections in Denver, I made airline aware of my mobility issues because of neuromuscular disease. In Denver departing, I was denied assistance from gate to gate that changed several times. When I asked for help, an agent told me I didn't look handicap. Thankfully another passenger heard this and stepped up to help. On the return connection, my flight was delayed by several hours. I asked for assistance to use the restroom and food. After waiting hours and nearly soiling myself, I was told nobody wanted to help me because they were not assigned to me. Now United is offering a measly credit for future flight for the admitted ACCA violations to someone who rarely travels because of disease, and honestly has severe reservations about flying with them again anyway. ADA and DOT formal complaints are also being addressed.

Purchased economy plus ticket in order to be able to carry on personal item and carry on as advertised. Got to gate in Newark on 3/5 flight 1546. They announced all people in my group needed to check bag to not delay the flight??. I told gate agent I chose this class to not have to check it. She said to get on with my group. They never announced my group 3. Skipped from 2 to 4. Other passengers said same. When I went to get on plane they again wanted to tag it. They said I was getting on too late. I said they never called my group. They denied it. I refused to let them tag it. I wasn't trying to be difficult but this was NOT what I paid for. Gate agent said "look lady they are just going to tag it when you get to the plane." Extremely rude. Turns out there there were plenty of places to put my bag and flight was delayed due to prior flight leaving late and problem with a chair in the cockpit. I've flown delta planes this size that never had these issues. Will never fly United again.

My letter/email to UA:

My daughter and I flew to San Antonio from Knoxville for my grandson's graduation from Navy A school at Joint Base Fort Sam Houston. The day we were scheduled to leave San Antonio to fly back to Knoxville via Houston, there was a weather event in Houston, which initially delayed our flight. Unasked, we were put on another flight into Houston. After sitting on the tarmac on that flight for around 2 hours, the pilot stated that the plane was overweight due to fuel, passengers, and baggage, and that they needed volunteers to deplane. The pilot also stated that he had never experienced such a situation in his 25 years of flying. Eventually, enough passengers volunteered to deplane and the flight departed for Houston. Once in Houston, we were informed that our flight to Knoxville had been canceled and rescheduled for the next day. By then, it was around 10 PM.

Dec 23, 2021 – According to United Airlines in PHL there was bad ticketing/billing from Cheapoair. United Airlines could not confirm from Cheapoair. Missed my flight on this day. Had to spend a night in Philadelphia. UA issued a boarding pass for the next day’s travel. Dec 24, 2021 – I went back to PHL. Bad boarding pass with UA. Per the UA agent at the airport, someone cancelled my boarding passed and someone else took my seat. UA offered a flight from EWR, and the UA director at the PHL confirmed that they would pay for my taxi expenses. Reached out for my refund later but was never issued.

I purchased regular economy international airfare. I found the flight on Google flights but made the transaction on united.com. I knew I'd have a bag and as a solo traveler I wanted to guarantee that I wouldn't have the middle seat. I also needed to be able to change my flight because I am hitting other countries on my trip. I triple checked that it wasn't basic economy. It was pretty clear to me -- after all, it was letting me select my seats for no further cost. A few days later I went to manage my reservation. It now said it was basic economy. WHAT? I spent an hour on the phone trying to get this resolved. They blamed it on a possible "glitch" but how is your technical problem my issue? A supervisor refunded me in the end thank god but how is this ok?

United Airlines has been and continues to be a bottom-tier airline. Mismanagement, poor aircraft, mediocre standards, and an overall impression of a company who does not care about their customers or employees. If you are looking for value, Spirit and Frontier offer the same quality flight with lower costs. United Airlines has missed the mark year over year.

We purchased our tickets six months in advance. They changed our flights 3 times in the last month before our trip. The customer service rep who called me each time basically told me I couldn't get flights either to or from our destination. I spent countless hours on the phone with them. I had to be the one to suggest potential airports near by. They had no idea where any airports where. They had us changing planes three times or more. Ultimately we were stranded 3 hours from home and had to find our own way home. They only offered food and hotel vouchers for a city that everything was already closed or full. Their flights had apparently been canceled more than once as we couldn't find a hotel or a rental car. If we weren't going to wait until the next afternoon for a flight it took three hours to get our luggage.

I'm going to summarize because I don't even want to waste my time explaining what this people did to me. This was a connection flight and because of their fault my first flight delayed and I had to rush to be able to board on my connection flight. I paid extra to bring my carry on with on the overhead bin because I had bought some cholate eggs for my son and wife and I was bringing some fragile souvenirs with on my carry on. First thing they forced me to check my carry on bag saying that there was no available space for it.

United Airlines canceled my flight because a first-class passenger used a profanity that insulted the flight attendant. The 80+ year old woman apparently was then asked to de-board and when she refused, they pulled everyone off the plane only to cancel the flight 5 hours later because the airline could not get its act together. In those 5 hours, United was "kind" enough to provide drinks and sandwiches to about half the passengers, but they could not produce enough for everyone. The food and sandwiches also were not distributed until 3 and half hours later. In other words, United is bad as Southwest. They simply avoided the bad press over Christmas weekend because Southwest dominated the headlines. But don't fool yourself, United and Southwest are two peas in the same pod. You honestly should not fly United if you think Southwest is bad.

United Airlines cares 0% about customer experience and customer service. After a few years of loyalty, I will no longer fly with United. Just horrible experience in a business class on Polaris to Europe.

I have flown well over a million miles with United and have had 1K status for many years. Before the pandemic I had 120 plus points canceled since there is a 1 year time limit on them. You can use these points to upgrade which rarely happens. I have another 80 points due to be canceled this month and reached out to see if I could extend the expiration to no avail!

Purchased ticket for my toddler and her father for an early flight. They arrived in time to check-in and get to their gate, but the employee signature of SAT-PD-QK decided they could not board because they were not there 45 minutes prior to boarding time. Their flight was at 0715. He spoke to her at around 0635. Plenty of time to get checked in and to the gate. She said it was their policy. Checked United website. No policy clearly states this. No statement in the email confirmation. Went through the process of purchasing another ticket and no prompt or or notice saying stating this apparent policy of United's minimum time. Called customer service. No help there. They said I could either be refunded and they lose their seat or I can keep them on the later flight. The supervisor with employee number: ** also tried to navigate me through United site by searching, then ctrl+f'ing words to find some wording. Nothing on the site that clearly states this policy.

Paid for checked bag just to check a bike. Bike was 1.5 lbs overweight and wouldn't take it. On the way back flight cancelled, and they could book 3 days out. Requested refund, and only partial refund. Then called 5 min later to request rebook of flight, they said no way. Booked American instead. Don't waste your time or money.

United Airlines cares 0% about customer experience and customer service. After 5 years of loyalty, I stopped flying w them for 3 years due to a 6 hr delay where we got only got attitude in response — no compensation, no meal vouchers, nothing. And today I regret trying them one last time. They figured out how to get a 30 minute delay on a 8 AM flight.

If traveling with United Airlines be aware they stole $1,484 of souvenirs from my luggage on 30 September 2022, Flight 919. My luggage was also delayed. This experience has stressed me out and I don't wish for anybody.

Call the customer support line to discuss the check bag issue. No one was of any help and finally talk with a few so call supervisors and they hung up on me many time. They do not care and even were mocking me. Will never fly with this company again.

Flying United UA 1722 Monday 17 October was such a contrast with my connecting flight in Singapore Airlines. Flight attendants not really interested in passengers comfort. Entertainment system out of order. I notified attendant who although polite indicated that they were aware.. Simply stated UNITED should simply try to emulate the quality and care of other carriers. I am sad to recognize the differences between a foreign company and UNITED. Frankly made me ashamed of the lack of care. We can and should do better. Flight attendants are supposed to be trained to help and serve their clients. It should be easy to copy and emulate the performance of Singapore airline and their training methods

I have bought a ticket For my mum on August 25, for October 25, 2022 for yaounde to Madison. The company just sent me an email less than 12 hours for the flight departure to let me know that my mum ticket was canceled. I called them and they offered me nothing unless taking another flight for Friday October 28, 2022. No matter how l explained the customer service that my mum needed to be in United States before Friday, they didn’t care. They have advised me to find solutions in other airlines company like l didn’t see other airlines company before buying my ticket there. So don’t spend your money in this company if you cannot afford to buy another ticket when they cancel your ticket and make you wait until they find what works best for them, no matter if you have an emergency, they don’t care about customer satisfaction, they just care about making money.

My grandmother and I flew on June from Vancouver to Houston, we experienced discrimination, aggression and the most terrible customer service. When we arrived to the counter after many hours in line the agent didn´t assign us any seats so at the gate we made another 40-minute lineup. We were the last ones to board and the flight attendants didn´t let us bring our carry on (not our fault, it is the airline fault for disorganized and overselling). We had valuable personal belonging with us that could not be checked in. We try to explain that we cannot checked the carry on, and a very violent with clearly with anger issues flight attendant tell us, in a very rude way that we are not flying with them.

This company changed boarding gates (Gate 84 to Gate 70B) without sending any warning (text, email, etc.). We almost missed our flight and had to run to the different gate when we reached Gate 84 and no boarding was shown. There was no movies for the 5.5 hr flight, server would not connect and the stu's didn't care to help after being asked-have traveled with United before and it was very poor but this was the worst experience of any airline that I have had. Hawaiian Airlines has been the best, I will NEVER use United again or recommend it to anyone.

4 hr delay (mostly due to incompetence) missed connection, no bag for 3 days, hardly any compensation for this, incompetent baggage tracking, inability to choose seats without paying (even 24 hrs before), rude and dismissive check in staff. The worst travel experience ever with the worst airline ever. Never again.

Air travel is usually not a pleasant experience, but after several rough gos with United in the past, what is happening as I type is beyond. The lady next to me refuses to move her leg out of my space, and the guy in front of me repeatedly and forcefully reclined his seat over again as soon as he felt it hit my knee. I tried to be polite, they were awful. I then asked flight attendants for assistance, to which they shrugged and said there's nothing they can do. I'm stuck in a tiny ball in the window seat with arthritis in my back. This is going to be a brutal flight. They were already subpar by my standards, but they were the only option. If they're the only option in the future, I think I'll just pass. I'm being ripped off to have my back problems exacerbated because no one wants to even attempt to help. If I could leave zero stars for the cabin crew, I would. They have tiny seat space compared to Jet Blue, Delta, and American. The cabin is also absolutely sweltering.

My fiance and I travel often every month and because of status (1K) we fly United. However, since travel increased, their customer service has declined greatly to poor standard. Club lounges are dirty.

We are completely aware of your attachment to your pets and are aware of your desire to travel with them. So, in accordance with United Airlines' pet policy, you may reserve seats for your pets in the cabin or in the cargo hold, depending on their size.

I booked through Priceline. 1st mistake. Canceled flight. United wouldn't refund even though the flight is still 3 months away. Yet I know Priceline can get the refund money. Won't credit it back to you either. Some law should be put into place where they just can't take our money and brush us off. Sent both priceline and United all information needed. Didn't even want the money back. Just credit it to me so I could use at another time. No go.

I had recently been in a motorcycle accident and upgraded to first class seats to accommodate my injuries/disabilities. My first issue is that the staff refused to help me lift my bags into the overhead compartment, despite signage indicating that they would be "happy to." This violates federal disability regulations at the very least.

United Airlines does not provide any support to passengers like me traveling with Infant Baby. They are not going to provide bassinet (smaller aircraft), not allow me to bring my bassinet, not willing to get me a seat where I can get enough leg room to carry my baby on my lap. They just want your money and asking to pay for every minor thing. What a money grab airlines!!! Do NOT recommend this airlines for any future travel. Supervisor - Adrain, was extremely rude and non-cooperative, not willing to consider the situation or help in any ways, even if the flight is mostly vacant. I'd like to report this airlines for zero customer service and pathetic policies.

My experience with United Airlines was tainted from the very beginning. I book a vacation for my husband and I and 2 of our grandchildren in January, 2022. I had the flights all set, A month or so later the schedule changed which was not a big deal. About 3 weeks prior to our international flight to Berlin I looked at our flight schedule. They had us on two flights out of Chicago O'Hare on the same day. It took 30-45 minutes to correct this. Upon our arrival at the airport on the day of departure, the baggage was only booked to our first location of Newark. Another 2 hours getting them to understand that we were ticketed to Berlin and not ending our journey in Newark.

I was about to go to Africa the morning of August 17th,2022. United was my local connection between MPLS to Chicago. My destination country was asking negative Covid test which we had but United employee who seemed to be enjoying denying boarding for at least three other Travelers both going to same destinations said, "Your Covid test don’t have QRC code." This Airline is enforcing a rule foreign country in which we already complied with. To add insult to injury, they reported that we were No Show. To re- book the flight now The online Agent is asking $4,300. I saved this money for three years.

My confirmation Number: **. This concern is around my return flight from Denver to SJC for which I did not get a survey request. My return flight from Denver to SJC was at 4 pm on July 24 and with a delay, of 2.5 hours at 6:30 pm, I boarded the flight. Then the captain announced they were looking for a "replacement captain." Then after making us wait on the flight for 30-40 mins they asked us to go to another gate B15 because the flight which I boarded got canceled. Then when I went to B15 and waited in line for 30 mins. The gate agents asked us to get to gate 22. Then when I went to B22 and waited in line for 15 mins. The gate agents asked us to go to gate 16. And the agents in gate 16 started abusing the captain/pilot for sharing wrong information with us as the flights were canceled.

Bought tix to fly to Ca to see my sister who was dying with liver cancer. I paid for trip insurance via Expedia. She died before I could get there. Called to cancel my reservations. Was told that both United & Delta have a policy that if you are stupid & poor enough to fly economy class, they don’t honor trip insurance. Seriously? They knew when I purchased the flights what class I had booked. Then offered me the option of travel insurance knowing it wouldn’t do me any good at all? Hell will freeze over before I will book with United, Delta or via Expedia. $1400 down the drain.

My flight was delayed from SNA to Denver on 7/23. I checked online for flight change options and called United. I was told there were no other options to RIC available online or with a United representative by phone who advised I book a hotel and then submit a refund request. I took the delayed flight to Denver, knowing I couldn't connect until 7/24. However, the United SNA rep told me I was MISADVISED by the United phone rep. She said I COULDN'T BOOK MY HOTEL and that she COULD have booked a rerouted flight on 7/23. Really?! She advised me to go to Denver and that she'd authorize a hotel voucher. No transportation to the hotel.

My original flight that was supposed to arrive in Eugene at 4pm was cancelled and they put me on a new set of flights that added 4+ hours to my travels and has me arriving at 9pm. By the time they put me on the new flight, all the free seats were taken so I had to pay $100+ Extra just to secure seats on both these flights for the cheapest available seats. I arrive with my carry on that I have used as a carry on over 4 times with United and at the gate they tell me it is too large and make me pay an additional $45 for it to be checked. I am very disappointed that I have to pay all this extra money when United messed up and cancelled my flight to begin with. At the very least I should have been offered free seats since I had free seats on my previous cancelled flight.

They damaged my stuff beyond repair and refused to compensate. I spoke with absolutely everyone and they said I'm out of luck. Infuriating and completely unacceptable. DO NOT fly with this airline. Oh, the useless people I dealt with are Dennis ** and Ariane **.

Both flights of my trip were cancelled and messed up. I want refunded for my flight costs, plus reimbursed for the hotel costs. My Friday flight was cancelled, and I was not booked on the next flight. They booked me for the 5:33 pm flight and not the earlier ones. I waited standby for 2 flights since I was already at the airport at 8:30 am, the third one I was going to wait standby got cancelled but finally made it on the 5:33 pm flight. I was 7 hrs late getting to Newark airport and I missed half of my Friday event. I also missed a full day of work on Monday because they cancelled my Sunday flight.

Absolutely ** service as on your corporate website, as in air. Try to update my return flight data just right away I booked, it's not allowed me!! Try to cancel flight they want $250 FEE!!!! This is insane greedy and ridiculous tactic to make money from nothing. I swear God this is my last flight with them.

My suitcase got damaged beyond repair. They offered a multiple-use voucher to use on ALL Airlines all over the world. I got the voucher but valid only once on United. No use to me as I live in EU. Lie.

I paid extra money for "Economy Plus" seats and I was sat in standard seats. This is not good business practices. I feel like I was cheated out of my money. Why upsell me on a better seat and then not honor it? This is blatantly misleading to consumers, and I'll be telling everyone I know how terrible United is with honoring their bookings.

To the future customers of United airlines: On June 30th, we were flying from Albany, NY to California with a 6 month old and a puppy. This being our baby’s and pet’s first flight, we were really excited and were looking forward to a pleasant journey. We had already communicated with the United Airlines regarding the dimensions of the pet carrier and purchased one accordingly. Please see the attached screenshot of chat history. Check in went smoothly and we passed the security gates without any hassle. However as soon as we boarded the flight, we were very rudely stopped by a flight attendant - Dave ** and informed that we won’t be able to fly because of the size of the pet carrier.

I had booked my tickets for EWR to Mumbai direct flight for which I had paid 1600$. United cancelled my flight just weeks before my flight saying it's not flying because of war issue and gave me 1 stop flight. And they know you going to take that option as vacation time and ticket prices going up. So we did that. Just days before my flight they cancel my stop flight and now they giving me 2 stop flight plus I will have to pay extra for my baggage as it will be domestic flight. But if they not flying why can I still buy tickets on various websites. That means they canceling flights of customers who booked at lower price. They should be fined. Finally I am paying more money and my journey is going to be longer. I would not recommend this airline to anyone. The government should check why are they overbooking if they can't provide the service and put us in trouble.

United Airlines represents everything that is wrong in air travel. United does not understand that they are not just flying planes, they are transporting PEOPLE. People is a word that United Airlines does not know. I could write a book on how many absurd situations I have already faced with United. Once my plane just left 30 min of what was announced in ORD, leaving behind half of the people in that flight. Once, at SFO, I spent 2 hours inside of the airplane in the tarmac because there were 3 other United planes broken in the gates preventing us to disembark. Just to mention a few. I have way more United horror stories to tell.

United Airlines cancelled my flight to El Paso Texas. I was going to a family wedding, my wife and son were already there. They said because their employees were overworked. The return flight, I just needed myself removed and my ticket refunded. They would not refund my ticket after cancelling my flight. I would not even be there to take the return flight because they cancelled my flight to get there. The agents working the desks at the airport went to hide for 30+ minutes before they sent out the final cancelation email notice like a bunch of **. No one reached out in any way to offer another flight or how to get there. What a piece of ** airline. They're working their employees like dogs. It's because they lost a ton of great employees because they tried to force vaccinate them and making them wear masks. What a piece of ** airline.

We boarded the plane on time only to sit for 3h. We were introduced to the crew, followed by the announcement there was a maintenance issue. Clearly, this was known prior to boarding since it was an immediate announcement. After a while, we were told the wrong part was attempted and we had to wait for the right part. We finally taxied to the runway only to sit again. 3rd announcement from the crew was that there was another problem with some gas indicator light and they couldn't fix it on the runway. We had to taxi back to the gate for fixing.

United Airlines is a terrible company, and I'll be sure to never fly with them. You shouldn't either. I recently paid for a plane ticket to meet someone in Nashville. That person lied to me, and after finding out, I quickly contacted United and the other airline to let them know that I had been lied to, and requested my money back. It wasn't any fault of the airlines, but I sent pictures of the messages, requested it before the date of the flight, and was told that because I bought a non-refundable ticket they weren't going to reimburse me. The day after the flight, I got an e-mail from Expedia saying that the flight was cancelled. I have requested another refund, and am awaiting a response. In the meantime, I'll be leaving this same bad review everywhere I can.

My whole vacation was ruined by United Airlines. I booked well in advance to get a deal only to be bumped and my seat sold to another customer for a higher price. I am now out my hotel deposit and car rental. I either shorten my vacation and lose money or cancel my vacation and lose money. How is this not illegal?

Called to use voucher, used United Airlines 1800 tel number,, got a confirmation email from United Airlines. When it was time to fly away it turned out to be a none existing booking, United blames it on 3rd party answers the phone, I paid for new tickets double, had a wedding to get to and hotel reservations paid for. United Airlines must take full responsibility for their actions.

Our flight was cancelled due to operational problems. I was notified on my phone and after going to several terminals, could not find a person to help me try to reschedule. I finally went to the United Club lounge, and was told they were short staffed. Our travelers are elderly and are smart phone handicapped. She reluctantly assisted us, even though she said she wasn't supposed to

Flight attendants make you feel comfortable. This is the first time I felt so comfortable flying overseas. They don't lose your luggage and arrives in good condition. Excellent service. I will travel with them again.

Mechanical failure was the phrase of the day. This should have been an easy flight from Detroit to a connection in Denver to our final destination in Jackson Hole. Instead, after two delays on the first flight and two delays on the second, followed by a cancelation for the second (after sitting on the roasting hot plane for 90 minutes while they "fixed" the mechanical failure), they told us we couldn't take off due to weather. My co-traveler and I were on a business trip we could no longer make as a result. We were ushered to a customer service line directly outside the gate. We were literally led by an airline worker and told to stay there until it was our turn in line.

We booked and chose seats 3 weeks prior to our trip. Plane from O’hare to Denver was virtually empty so we moved from our economy seats to economy plus and we were told we had to stay in our own section. Really? Stupid policy that will keep this airline from creating brand advocates.

For some crazy reason that nobody at United can explain, I can't online check in for an international flight (in Polaris/first/business class no less). I can't even use a kiosk. I have to go down to the bowels of the airport to a special desk to check in. This is ridiculous. I've spent hours on the phone trying to resolve it, but none of the Customer Service folks even care to TRY to solve my problem. I'm done. After 30 years of flying United, I will avoid them like the plague from now on. I'm cancelling my Club card (gets me into their crappy clubs), and going with ANY other airline I can fly.

I traveled on United roughly 1 month ago and have never been so disappointed with an airline. Not only did I arrive at my destination 2 days late because of delays (non-weather related) causing me to miss my connecting flights, but they made a mistake on my departure and only issued 1 ticket while 2 were originally booked. This caused me to depart a day later than planned which resulted in additional expenses for lodging, meals and transportation. I was adamantly assured by the agent on the phone that I would be reimbursed for all of my extra expenses (2 nights unused hotel stay, 1 additional night hotel stay, meals and taxi) for the multitude of mistakes that were made, but United is refusing to do anything other than issue a $300 travel credit. Negligence at its best.

Check in desks closing early. Check in electronics machines broken. Inflexible staff and service, constantly parroting "It's the system, I can't do anything." When I was placed in economy after paying for business No help in getting a refund when downgraded, beyond contact the United website I travel the EWR to Barcelona route every 3 months, for 4 years, was always United. For my next trip and subsequent trips it's unlikely I will fly United.

This is the worst airline I ever been on. First they charged me for my hand luggage which is free on American Airlines. This was when I was visiting this other state. Before this happened I tried checking in online and it didn’t allow me to do so. When I finally reach the airport I got checked in. That’s when I was charged $35 for my bag that is considered hand luggage on American Airlines. Then when I finally board the flight I found out that I was separated from my husband even though it showed we were traveling together. We were assigned different seats. Worst airline company ever. I’m highly disappointed!!!

My husband booked a 6:25 am flight on a Friday to LAX. He has his vaccination record and 48hr negative covid test. At the kiosk, the attendants said it should be 24hr negative test. My husband who is so eager to see our 2 year old son wanted so bad to comply, he went to the airport clinic for covid test. He got his result at 5:15am, he hurriedly went back to the kiosk but the attendants did not let him board the flight because they said he is too late to check in. But this is a 6:25 flight and he was at the kiosk at 5:20 right after he got his result. So what happened was he was turned down by the airline attendants and my husband has to book a ticket which is twice expensive his original ticket. This was very inconvenient and stressful. Those staff were so inconsiderate, very poor service. If there is zero star on the rate it would give them that.

Awful experience!! My family and I flew from SC to Denver, CO in February 2022. Within the first 10 minutes of boarding the first plane, all the power on the plane went out. This lasted 10 minutes before we were informed that they were "rebooting" the plane's electrical system. Once fixed, we sat on the tarmac for another 20 minutes because they had to change out the sewer water. So flight was delayed 45 minutes before taking off. On our return flight from Denver to SC, we were supposed to connect in Houston, TX. Our flight from Denver did not take off until 40 minutes after our original departure time. When asked why the delay, we were told there were no specific issues, but they were just waiting on a few late passengers to board! I understand waiting a few minutes for late passengers, but waiting 30 minutes after our scheduled departure time is unacceptable.

I had a flight from San Juan Puerto Rico and arrived at the airport at 0700. I had to wait an hour for anyone to show up to the counter to check in. Had I known booking basic economy would result in my not being able to check in via kiosk, I would have never booked that type of ticket. The kiosk does not allow you to check in with basic economy because it basically says you have to have a representative check the veracity of carry-on bags or not.

I have spoken to 8 different customer service people and have been on the phone for over 3 and 1/2 hours to get a receipt that reflects the charges that United Airlines charged the company card. The receipt I have been given from United is not what they charged the card. We are not disputing any charges or anything else just a corrected receipt. We are a non-profit so I must have this to reconcile with the credit card statement for our auditors. Everybody I have spoke to has told me that I need to talk to someone else but they can't transfer me I have to call back. And, that means starting all over with the issue with someone new. After this happened the first time I refused to do this and requested that they transfer me to someone that could help. I was disconnected. Had to start over again.

For a 30 minute flight from Houston to Austin Tx, we sat in the plane after boarding the plane in Houston for one hour, while they filled up their catering supplies for the next flight!!!! Ridiculous.

I have used United twice! The first time was a terrible experience but my husband insisted we try them again. The experience was again terrible and the absolute worst customer service from the manager Nelson at the Indianapolis Indiana airport. The icing on the cake was our bags never arriving with life or death medicines and the manager acted like their mistake was nothing and was no help whatsoever other than talking down to us. Do yourself a favor and use another airline. That way you don’t make the same mistake we did.

Worst experience in 50 years of flying. Booked a flight 3 days before a meeting in Amsterdam Netherlands, by the time they got me there missed the meeting because of cancellations and delays and they acted like it was not a problem. Hotel rooms, taxi costs and COVID tests were more than the price of the ticket because of all the delays. Worst airline on the planet!!!!

Customer service is the worst. If you call during the week the wait is at least one hour to speak to someone and if you call on a weekend you have to wait at least two hours!!!! My young daughter's flight was canceled three times!!!! And finally, when she boarded her flight, her flight was delayed for one hour and she missed her connecting flight. The next flight they gave her was 5 hours later. She arrived at her destination at midnight when she was supposed to arrive at 6 pm. The United Airlines agent at her gate in Washington DC was extremely rude and miserable. Hey! She is lucky I wasn't there! Otherwise, I would have given her a piece of my mind! United Airlines let me tell you something, you are NOT reliable and you are careless. Please teach some of your workers to be pleasant and friendly. It is really simple!

This airline is consistently unapologetic and unaccountable for delays, inaccurate updates, gate changes and poor customer service. With that said, they charge top dollar for tickets and refuse to issue a refund under any circumstances. It’s extremely disappointing. Use Delta or American, they at least own their mistakes.

I have had the absolute worst experience of my entire life flying with United. They are unreliable, unapologetic, and will not answer their phones. My experience is two-part (so far)... My first flight was cancelled mere hours before my flight (late at night with an early morning takeoff), with no alternative options for same-day flights. I was forced to buy a second ticket through another airline and have yet to be reimbursed by United. Additionally, United jacked up all their prices after cancelling hundreds of flights ($2k+ for a one-way ticket from DC to Houston) - the very definition of price gouging.

My flight was cancelled, I got off the plane and was told to scan a barcode for customer service. I could not get it to work so I went to ask where customer service was located in the airport and all the rep could do was repeat scan the code. After her repeating scan the code 3 or 4 times without listening to me ask where customer service was, I was forced to yell at her then she gave me bad directions but I finally found it. There were only 2 customer service reps. There was a long line of people there so, many people could not get the scan to work. They could only get me on a flight the next night. I call customer service and they told me the same thing, but was told I should have been given a website name that would give me a discount online. Went back to the customer service counter and they said there was not such a thing.

United Airlines did a fraud where they sucked my hard earned money of $2340. I am an old mileage plus member of United and they all mentally harassed me. Their site allowed me to use existing credit partially, their customer agents twice confirmed me that I will get my residual credit back and now they are back tracking from there. Shame on them.