United Airlines Reviews

The worst Airline! A lot of delays will not compensate you for anything no matter what. They don't care about the customer once you buy from them. They will apologize with their mouth but there is no meaning or heart behind it. I myself will never use this airline again. I feel sorry for all the good people that work for this unethical company.

Terrible communication, no resolutions without pulling teeth. Bad service. Flight attendants have bad attitudes. Overall, I'll fly American or Southwest for company travel going forward.

Flight delayed 1:30 because plane was low on hydraulic fluid. Pathetic maintenance program.

Abysmal. Idk how the general populace hasn’t burned their HQ and airplanes to the ground.

Worst flight I’ve ever experienced.. I’m from grand Island Nebraska. The first flight with United airlines they flew us from Hawaii to New York then to Denver Colorado then back to Omaha Nebraska over our destination twice.. United is known for this. Now today we are back with united airlines again. For the second chance we’re screwed again by united airlines. Again our flight from Omaha Nebraska to Los Angeles California they delayed our flight to 9:45am from 6:00am and sat us in back of the plane when we paid for first class. Again we got screwed. Worst airline company to fly with and I’m going to keep rating 0 stars for united airlines and keep proceeding bad reviews every week. I’m so upset with united airlines. 😡😡😡👎 And no compensation for anything..

Haven't flown since 1998. Flight delayed spent 16 hours between 2 airports. They gave me a $100 credit I was unable to use. They will not send me $100 to my card to make it right. I will not be flying again within a year let alone ever again with United. This was a horrible experience. If I ever plan to fly again I will not ever fly United again. I would also not recommend United to anyone at this point either.

I'm sorry you had such a rough experience. Here's a detailed review that gives credit where it's due while clearly documenting what happened. I travel extensively for work, averaging 100–200 flights each year, and I can honestly say this was one of the worst customer service experiences I've had with an airline.

United extorted $150 from me for taking my pet in the cabin as United was my connection flight from Canada after Air Canada had me pay $50 for my pet.. Total for per In a cabin $200! Then they put me in a seat that had no room for the pet carrier under the seat. I let them know loud and clear that my seat cost me $237 to fly to Canada. DON'T NOT FLY THIS AIRLINE WITH A PET. They will rob you.

Due to a medical emergency in my family, I had to cancel a flight for me and my young nephew. The call center which answered my call was so noisy I could barely hear the the customer service representative. Due to the circumstances of the nature of the call, I insisted on speaking with a supervisor. I was on the phone for over 54 minutes!!! The supervisor somehow charged my credit card TWICE for the cancellation fee and could not seem to figure out how to remove the second charge. When I got upset, he told me I needed to call my credit card company and advise them of the mistake. I called the credit card company, and they verified I had been charged twice for the same fee. They caught it and declined the second fee.

So United Airlines are having their employees threatening PAYING customers with immigration and ice in this era, I will surely NOT be using this airline again and will be dumping all my point accumulated, due to the unprofessional and unethical standards of those employed to this establishment....

If I fly United again, I will not be using the app feature to check-in. The prompts are fasting moving and leave no margin for error. It's almost like they want you to make a mistake. I did make a mistake and found no mercy nor customer service neither at the customer service desk or with the agent at the gate. The morning supervisor at the customer service had a canned response. At least the woman working the desk did have some compassion for my situation. Both of them said the most they could do was put me on standby for a flight I was just seated on 10 minutes before my mistake in the app. I can image that these overbooking practices are the source of the situation that has me wearily waiting in San Francisco.

Short and simple instead of a book. Delays, diverted over a small weather blip due to not enough fuel to circle one more time, no AC. I had sweat dripping off my nose and down the back of my legs, the flight attendant said the safety brochure makes a great fan. This company is a joke.

The worst airline to call for anything. Customer service am on phone and at the airport is horrible. I am praying for a better airline company that respects the time and dignity of customers.

I am extremely disappointed with the treatment my family and I received from the United Airlines check-in agent at the Aguascalientes Airport. During check-in, my 6-year-old daughter was assigned a seat far away from both of her parents. I was assigned seat 25E, my daughter was assigned seat 36E, and my husband was assigned seat 29D. I politely asked the agent if he could help us sit together so my young daughter would not have to travel alone with strangers. Instead of showing understanding or trying to help, he became rude and told me that if I wanted to sit with my daughter, I should have paid to select our seats.

Not a very good experience. I flew from Raleigh NC to Washington then connected to Brussels. As you can see from the photos, a clean plane is probably not in the cards with this airline. The food was not very good for a long haul flight. Couple pieces of what they claimed was beef, some mash potatoes, and bread. The ladies working the flight seemed like they didn’t want to be there. The onboard entertainment was good enough although the charging ports in my seat did not work. All in all, they got me to Belgium but a boat across the ocean might have been a better, cleaner option.

I had a flight from YYC to FLL with a connection in ORD. I checked in the night prior and reconfirmed seats. I was given an option to volunteer for a future flight and put my name on the list. When I went to board, Imani Moore was the United agent at Gate B12. She asked me if I still wanted to give up my seat and I said "no". She then tried to remove me from the list and ended up cancelling my reservation and giving up my seat. She then told me that I never checked in and it was my fault (made no sense as if that was true, I wouldn't have been on the volunteer list or been able to fly from YYC).

I was recently severely injured and can’t fly. I am also in school full time. United refuses to refund my flight even with a doctor note. I can’t fly again this year. I will never fly with them again.

My daughter was in Newark for the July 4th holiday and was scheduled to leave Sunday the 5th. Inclement weather was responsible for a cancelled flight. Yes, an inconvenience, but safety first. Scheduled to leave on the 6th, but that flight was also cancelled. United did nothing to expedite her trip back home and offered no help with any incidentals. She boarded a flight 48 hours later only to be deplaned and delayed again!! I was on the phone with customer service for 45 minutes trying to resolve this only to be hung up on. I wasn’t rude, but insistent they do something. I called back and spent another 45 minutes with Nicki, a supervisor who couldn’t have helped less. My expectation would have been some accommodation to get her home with some level of urgency. I will ever spend another $ with this airline and urge the reader to look elsewhere!

We booked a flight from SLC to Dulles to Harrisburg, arriving on Harrisburg at 9:30 am. Later the keenest was changed to go from SLC to San Francisco to Dulles to Harrisburg, but still arriving at 9:30 am. We noticed the flights from SLC to San Francisco have been constantly delayed and were concerned about missing the connection to Dulles. We were assured that the plane would wait since 30 other peasants also had the same connection. The flight from SLC was indeed delayed from taking off by almost 2 hours and we arrived in San Francisco 20 minutes after the flight to Dulles left.

Traveled on United Airlines from Ft. Lauderdale to Houston earlier this month returning from a cruise. Got home late and didn't unpack until the next evening after work and realized that the side of my luggage had gotten cracked. So the next morning I went on-line to submit a baggage claim and was told that the policy is 24 hrs. to report if in the US but international you have seven days. That to me is ridiculous. That is their policy with NO EXCEPTIONS. However, if you had never filed a claim you would not even know this. I have tried to talk to a couple of baggage customer service people and they said that the best they can do is return the baggage fee of $50.00, this however will not cover the cost of a new $298.00 piece of luggage. I think this is ridiculous, I have pictures and even the receipt and they don't care. I think this is very poor customer service when they are the ones that ruined my luggage.

We were traveling from OSLO to Kansas City and our flight was originally scheduled for 8:50 pm, Then rescheduled for 9:20, then 11:00, then 12:00 am. We boarded at 12:00 am and sat there with no pilot or first officer until 1:30 am. United then canceled the flight and we were all told by the agents there were no flights available until 2 days later. The motel voucher for a cheap place 26 miles away and we would have to make our own way there. I am 75 and my wife is 71, so we spent the night awake at the terminal. We finally got a flight at 12:40 the next day. There was no weather delay anywhere. The fault was entirely United Airlines. They are wanting huge profits over the customers' rights. Learn how to run a good business instead of a shareholder's extra buck.

They change my flight with 1 stop last minute adding another stop adding hours to my long flight already. No compensation, no flight available to switch since last minute. Very disappointed.

Never again, worst airline I ever used. They don't allow you to select a seat unless you pay more money for each seat on each plane. We are a family of 4. Excited to go on vacation together. Booked the tickets 5 months in advance and they had all the info for each of our members. They have their computer assign the seats, and they do this specifically to terrorize and extort the passenger to have you pay more money to select a seat or for the luxury to have all the members sit together. We have a 5 yr old child and they assigned the child to sit alone without a parent. There is no customer service, they tell you to download an app to talk to customer service by a chat box. When I tried to explain the child needs to sit with a parent, I was told there are no more seats available and I need to speak with the boarding agent.

Absolutely awful. We loaded the plane only to find when the pilot started the plane there was a malfunction so then we sat to wait for maintenance. Then we're told we could get off but had to take all carry on's. With us being handicapped we didn't. Then we were told that it was going to be hours since maintenance didn't have the tools needed to fix it. We all had to un-load first. We were told maybe 2pm (original flight was 9am). Next we were told 6pm but when we checked there would be no connection to original destination until the next day. We had to rent a room for the night there.

Got stuck in Denver, pilot said it was going to take about an hour and then come down says they need a different plan that they can get one in 7 minutes. Why the ** will they would make us wait a whole hour if they can get another plane in 7 minutes

My family and I have flown United Airlines regularly between the United States and Liberia, West Africa, for nearly a decade. I am also a professional pilot in the private aviation industry, so I understand that delays and operational challenges happen. What I cannot overlook is the repeated lack of customer service, accountability, and support my family has experienced recently.

Houston airport was a mess today, 6/21/2026. United kept updating their app to delay the flight by a few minutes and then by hours. United doesn’t seem to know when their planes will arrive? Or, are the just teasing the customer along? A real estimate of the delay would have been much more beneficial.

Arrived to Richmond, VA at 4:30am to catch our 6am flight. Once everyone boarded and were seated, ready for take off, pilot came on overhead and announced, "engine problems, everyone must deboard." Unsure if we would make our connecting flight, we deboarded and got in line to re-schedule which was a mile long so we never made it. Re-boarded plane after engine was fixed. We were told to rebook at O'Hare in Chicago (our layover). Once we arrived at O'Hare, we were told to wait for a text message to re-book. Meanwhile, we are stuck with our kids in an unfamiliar terminal not knowing if we will make it to Bozeman, MT or not. I again approached the agent at the desk to try to get an ETA/timeline who stated, "you will get a text, ma'am." Did we? Nope. What a surprise.

I’m guessing by the many one star reviews that United doesn’t care about their negative reviews. They’re such a big company. I don’t understand why there’s still a company. I think together can ban together and use other services through other companies. I know some places that have reviews have somebody telling you, "Hey I’m sorry you had a bad time." Please explain or hear the situations behind this. I noticed they don’t do that here because United doesn’t care. Can’t do zero stars.

I had a billing issue with a flight charged to my credit card that should have been charged to my daughter's. I thought it was fraud and started a fraud case when my daughter advised me she had made the charges. I had the rep cancel the fraud case and he assured me the flight would not be canceled. The next day, the flight was canceled. My daughter called to try and fix the issue and couldn't book on the phone and had to fly to the airport to rebook the flight. She was assured that all charges would be credited to the correct credit cards. They never were. I called and opened a case and the next day was advised there would be no credits as they couldn't find anything wrong with the flights. In order to get my money back, I had to dispute it with my credit card. Will never use them again.

Atrocious experience flying with United. They really have it worked out too. I assume there are so many unsatisfied customers that they do not offer help inside of the airport. Instead, you have to find an online text service and speak to someone from a different country who won’t be able to find a solution for their company's shortcomings. An absolute garbage company, and I don’t recommend flying with them if you like to arrive anywhere within a 24-hour time period.

Terrible communication. Delayed multiple times. Little to no alternative flights.

Flew first class to Denver to spend 10 days at National Jewish Health for wife's respiratory illness. Was on oxygen for 10 days. Contacted United for return trip and requested a wheelchair. Upon arrival we were dropped off at baggage claim with no signs to United baggage check in. When we finally found the United counter we were told there was no place to check our first class bags other than a kiosk. Then we were told it would be over 30 minutes till a wheelchair would be provided. Since that would jeopardize our flight we walked about 20 minutes to find our gate. My wife was exhausted. I will never fly United Airlines again.

I booked UA premium economy from ewr to Barcelona and rome to EWR and lost all my miles, UA updated their miles policy on april 2026 which I was never informed that UA premium economy will not get miles. My booking code was **.

Good afternoon, My name is Amber **, and I am writing to express my concerns regarding the treatment my 92-year-old grandmother, Carol, and I received while traveling through Nashville on Saturday, May 30, as she was returning home to Denver, Colorado. Several weeks before her flight, we contacted United Airlines to inquire about obtaining a gate pass so that I could accompany my grandmother to her departure gate and remain with her until boarding. We were advised that all we needed to do was visit the customer service desk at the airport on the day of travel.

I had a flight delay due to air traffic congestion in San Francisco so my flight was late and I missed my connecting flight by a few minutes. I saw that the connecting flight was a little late so I ran to the gate and thought I was just going to make it and I was told the door I just closed. I asked the woman behind the desk while the plane is still there. There are still steps attached to the plane. Could she just check and see if I can get on it because I really need to get to Phoenix and the delay was United‘s problem not mine. She said, "No, the door is closed. You have to book a new flight." Handed me a card to Kaul. I walked away, but I was so angry.

I booked a flight on United Airlines through their reservation department. The reservation department booked me on the wrong flight. I alerted them to their mistake and they refused to refund me for the flight difference. My flight was 600 dollars cheaper. They were only willing to issue me a flight credit. This was a mistake made by their company. I should have been refunded not issued a flight credit. I will never fly with this airline again. The worst customer service I have ever encountered.

Too exhausted for all details (after writing so many letters and phone calls to 2 airlines) and it's futile anyway. I read others who experienced similar and QUITE SIMPLY - TRAVEL AT YOUR OWN PERIL!! I guess for those whose flight goes totally fine, you wont notice anything terrible (except the usual squashed legroom and terrible food). But if you're flight is cancelled, due to tech issues once on plane, be ready to experience the worst of customer service (if you can even find anybody), feigning empathy for your situation, and totally ignoring proper reimbursement. It cost me $3318.90 to try and help myself and i'll never see any of that again. GOOD LUCK!!

Denver to Appleton - most awful experience ever!!!! Flight was delayed due to air conditioning issues.. Well get us a new airplane!!!! We waited and waited for over an hour or more. I will NEVER FLY UNITED AGAIN!!!

One of the staff is rude. Maybe the company should train them better.