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Reviewed Sept. 10, 2023
WORST, WORST, WORST!!! Be careful guys. After arrived 2 hours ahead from my international flight had a delay from 9 hours from United Airlines and once everyone is inside the airplane for the SECOND TIME, The plane back to the gate with computer problems. All my connections is lost and a 3 days in Lisboa with all paid off as well because they can’t relocated me in other flights tonight anymore.
Reviewed Sept. 7, 2023
This review would be riddled with expletives if it were permitted. I drive 45 minutes to drop off family for a flight but then gets canceled 15 mins. before flight. Had to drive half an hour to go back and get them, $10 parking the first time around and my dog will probably make a mess on the floor because I'll be several hours late getting home. If we cancel, 3 days wait to get our luggage. Family member that bought the ticket is in Vietnam and can't rectify this because of the Vietnamese IP address, are you (guess the word) serious?! Furious. Never using United again.
Reviewed Sept. 1, 2023
These people don’t care about anyone. They don’t care about their customers and lie to you for whatever reason. if your flights is delayed while you’re in the plane they will say, "Don’t worry we’ll take care of you." Only to get off the plane and be totally screwed and deal with the ** customer service on the planet
Reviewed Aug. 29, 2023
I was delayed for about 8 hours and sent an email to customer service on August 8th. They responded with a subpar email and didn’t really care about my experience. I responded their email was unacceptable and I would like to speak to a supervisor. I still have not heard back. It’s August 28th and nothing from them. They do not care about customers if this is how they respond. I fly weekly for work and I'm glad it’s with Southwest a majority of the time. Awful experience and I’m still wondering will they ever respond.
Reviewed Aug. 28, 2023
If I could give no stars I WOULD. My dad's flight was delayed from Spokane to Denver, when he arrived to Denver, he only had 2 minutes to get to his gate. He had to sleep at the airport till the next day he came from Denver to Oklahoma City. Now my dad flew back with my 3 years old son from Oklahoma City to Denver only to find out they didn't make their flight, they got there late because again their first flight was delayed again. My mom had to call customer service beforehand so the second flight can wait for them because of the flight's own delays, but now they didn't make it to their second flight again. Now my dad and my son are at the Denver airport AGAIN, they were told to wait for another day, tomorrow their flight is at 2pm. Now my dad and son are stuck at the airport. Are you kidding me United Airlines. We've never experienced this kind of situation with any airlines. Y'all are the worst. AND YES THIS IS NOW, MY TODDLER SON AND DAD AT STUCK TODAY 8.27.2023 AT DENVER'S AIRPORT.
Reviewed Aug. 22, 2023
Not only was my flight delayed by three hours, forcing me to miss my connecting flight to my final destination, but United 1) refused to put me on an early connecting flight the next morning despite seats being available, 2) refused to offer me a hotel voucher, forcing me to spend the night on the floor of the airport, 3) forced me to either return to my home city, canceling my trip altogether, and 4) refused to refund me, meaning I paid to sit for 5 hours on a flight that should've taken 90 minutes just to spend the night freezing my butt off (United didn't even offer me a blanket) on the airport floor, just to return home the next morning. I was completely disregarded not only by the United crew, but their customer service agents as well. I will never fly United again. I had heard horror stories about this airline, but hadn't experienced it for myself until now. No trip is worth the risk of going through what I went through. Thanks for a terrible birthday, United.
Reviewed Aug. 22, 2023
My wife and I were scheduled to start our 20th anniversary with a United Flight that was booked 8 months in advance. When we arrived at the counter to check in our luggage we were told that we were booked on a flight the next day with no explanation. A total disregard for not following the passenger bill of rights per DOT, written explanation or compensation. After two months of haggling with customer care, I was told that "I volunteered to give up our seats" which was a lie and shameful to say the least. We were never asked to volunteer to give up our seats and I was told that I made this selection the morning of our flight on-line. Again, not true. United made us feel the missed flight was our doing and treated us disrespectfully, questioning our credibility and honesty. I will never fly United again after this experience.
Reviewed Aug. 13, 2023
I took a long planned trip to Italy with friends in May-June and on the way home from Italy got stuck in Zurich. Our original flight had been delayed by 5 hours which turned into a 7 hour delay so we were told to use the United app to change/rebook our flight. The app was frozen due to so many people trying to access it. We were then told to go to Terminal D, Gate 23 for the United representative. The Counter said United Change Gate but there were no United representatives there and they REFUSED to help us as they were vendors. Told us to go on the app which would not work. They did not have a phone number for us to call and so we were on our own. We finally got ahold of a representative in the US and got our flight changed to an earlier flight thru Chicago.
We boarded that flight and after sitting on the tarmac for an hour, that flight was canceled. Again we were told to go to Terminal D, Gate 23 to talk to a United representative. No one was there this time. Anyone we talked to REFUSED to help us and the United app was still frozen. We again talked to someone in the US after hours of trying to call and got back on our original flight to WDC but we missed our connecting flight in the US so had to travel next day. In total, we spent 11 hours in the Zurich airport and no one helped us. They were RUDE and REFUSED to help.
When we got to WDC after going through customs, we had to stand in line for 2 hours to get a hotel voucher. You would think they could send that to us without us having to demand it. Therefore, we were only able to get 3 hours sleep before getting up for our flights next morning. We booked our flights through Expedia and because it was an international flight and our flights were delayed and then canceled, we were told we were due compensation. United only offered us a $150 credit on a future flight which is pathetic for the ordeal we suffered. Bottomline, United does not care of you are satisfied with your experience traveling with them. Even when we got to the US, the United representatives were Rude and not helpful.
Reviewed Aug. 7, 2023
Called 3 time to only get a credit to be hung up on. I use to fly first class on this airline based in my hometown but no more. The blatant disrespect is not ok. I received a text from them asking me to reconsider my travel at no additional cost because of weather and I said let me get a credit to fly another day. To get dismissed in this way is not ok.
Reviewed Aug. 1, 2023
United cancelled my wife's return flight on 7/21, 7/24 and 7/25 for reasons given as operational issues and ground congestion. I was advised she would be given a 50% refund for the 1st class ticket cost of $916.40. Instead United's refund to our credit card was short by $85.60. For 3 straight days my wife was at the Ithaca airport at 5AM for her 6:04AM flight only to be advised it was cancelled. Cust service at the airport was useless. On top of treating my wife like crap, they turn around days later and lie to me about getting a 50% refund. I never dreamed an airline could treat a customer this badly. Never again will we fly United.
Reviewed July 30, 2023
Tell me why United Airlines is the one of the only airlines that does NOT honor or respect soldiers and service members going to an active combat zone for admission to the already trash lounge they offer. Oh but wait, if you are taking ordinary, regular leave you can enter free of charge but oh my god, if you are deploying, it is $30. This is why United is trash and no one chooses this airline for personal travel. I will NEVER EVER again let US dollars go towards a united flight.
Reviewed July 29, 2023
United has simply become a garbage airline. Their travel credit system won't allow me to use the credit viewable under my account. 3 hours on the website, 2 hours on the phone and nothing but empty promises by Micah, Jacquelyn, and the supervisor Diamond all promise resolution with an email to follow that never comes. Will make a complaint to the FTC as I don't feel the need to spend more hours speaking with "customer service" only to be lied to and laughed at. Shame on this airline and anyone that continues to fly them.
Reviewed July 27, 2023
I really do not appreciate the service offered by United Airlines. I purchased a ticket in Economy class along with another ticket for 2 just extra seats as my wife has some issues traveling in economy class. Later I found a cheap Business class ticket on United website which I then asked United to upgrade one of the tickets by combining both tickets. Unfortunately, I had to cancel my flight due to medical reasons so I requested to get refund which they approved. Still, they returned only a portion in me and rest they gave as ETC. I mean what kind of logic is this, if a ticket gets cancelled it always gives a ETC for future use. When I ask them to refund the rest they asked to create ticket from Customer service.
Now the customer service is even not responding as they keep forwarding the request to Refunds. This is insane, I submitted request to get refund due to medical reasons. There should always be room for some exceptions, I do not travel much and this money will go to waste if they give me as ETC. That is why I keep requesting them to refund but keeps getting DENIED. What kind of customer service is this, is this a way to treat a customer and this refunds Department seems very rude and not at all helping. This is really DISAPPOINTING. It feeling really annoying and frustrating that I chose United Airlines for flying. This is the WORST CUSTOMER EXPERIENCE I received in my whole life. I have been a customer support before, I thought treating customer is the first preference. This concept seems to have stopped when it comes to United Airlines. This is not acceptable at any circumstances.
Reviewed July 26, 2023
I flew United Airlines (UA) on a flight from Honolulu to Los Angeles on 7/13/2023 (Flight # 1636). I would give UA a grade of "F" on virtually every front! I will list the important ones:
1. At the Honolulu airport check-in, they had one person behind the counter trying to serve a line of around 300 passengers.
2. The check-in process took us ~90 minutes. And when we reached close to the front of a long serpentine line of waiting passenger, a United agent went to the very back of the line and moved ~40 passengers to the very front of the line, ahead of us, for the very same flight! Why? Because there was no way in hell they could have made the flight, although they were not really that late to be at the airport.
3. To gauge passengers more, UA requires Economy passengers to check in their carry-on bags and pay $35 each for them --- we ended up paying $105 for one suitcase and 2 carry-on bags! No other airline that I flew in the last 3 months (e.g., Alaska , Delta, and Emirates) charged for carry-on bags!!
4. No seat assignments until the last minute at the gate! Worst part: the attendant at the gate didn't want to strain her little head to place families together as much as possible. I was given a middle seat 12 rows behind my wife and Autistic son. Then I found passengers around me were also sitting scattered in the plane.
5. Timeliness: The plane moved away from the gate 30 minutes late.
6. Service: the absolute minimum during the 6-hours long flight. As an Economy passenger, I got a small cookie and two soft drinks for the entire flight duration.
7. At the destination (LA airport), some bags from our flight (including ours) were mistakenly delivered to the "wrong" carousel! After waiting over 30 minutes, a local agent checked on the computer and pointed us to another carousel where our bags were delivered to.
8. United is now dividing their "Economy Class" to two subclasses: Basic and Preferred. We had no idea we bought our tickets through Orbitz. If you are sold "Basic Economy" tickets, you'll be asked to pay for carry-on bags and get the absolute bare min. of everything.
Final Words: ConsumerAffairs and regulating gov. agencies need to take a serious close look at the conduct and horrible practices of the United Airlines. All passengers I talked to on my flight felt the same and were totally fed up. We will definitely avoid UA in our future trips as much as possible.
Reviewed July 23, 2023
Booked a 6pm flight from Newark to Heathrow. Our flight was delayed FOUR hours. Was due to arrive at Heathrow at 6am, instead we arrived at 10am. We had a British Airways flight the same day scheduled at 12pm to Malaga. WELL, due to the FOUR hour United delay, we missed our British Airways flight (which means we lost $$). There were no other flights to Malaga that day, so we had to stay at a hotel in London. (More $$ for hotel and to book another flight).
Notified our hotel in Malaga we would not arrive until the following day due to the flight issues. They informed us they couldn't guarantee our room since we were not arriving on our scheduled day. Between our hotel in London and losing money on our missed flight and paying for another flight, the DELAYED United flight cost us an additional $2399.47!!!! After contacting United's Customer Care they gave us a whopping $200 off for a future flight. Seriously? Our dream vacation turned out to be a nightmare.
Reviewed July 23, 2023
This may be just another example of how awful United Airlines is. The flight from Minneapolis to Denver was uneventful. The flight was late, as usual, leaving Denver. Arrived in Durango an hour late. Waited and waited for baggage. It never came. The only United person around said the only people that could help were loading another place. After a long wait, there was finally someone to talk to. When asked about the bag the response was, "Oh sometimes they arrive early and sometimes they arrive late." Another passenger said that sometimes, if they send bags early, they are up at the ticket counter. That is where the bag was. Wasted an hour because United has stupid and lazy people working for them and their communication sucks. And if you want to comment on how lousy they are, they offer a comments section that is so complicated that most people give up rather than waste their time writing something that probably won't get read anyway.
Reviewed July 21, 2023
Worst decision was accepting booking through UNITED. Choose Spirit or all other airlines before booking with United. They never take off on time, always mechanical issues, delays as if flights are free. Save yourself the aggravation. Do not book with United
Reviewed July 21, 2023
We are frequent flyers of United Airlines for a while. We have bought a ticket to San Francisco. One day before our flight, they notified us that the plane changed. Instead of assigning the same seats, since it is the same kind of plane, they assigned us to different seats and sold our seats to other passengers. Very poor way to treat your passengers and honestly, it is unethical. Shame on them!
Reviewed July 17, 2023
My recent flight with United Airlines was nothing short of a nightmare. To start, my flight was delayed by a mind-numbing 2.5 hours, causing me substantial inconvenience and stress. This delay wasn't an isolated incident; it seems to be a recurring problem with United, as I've heard countless horror stories from friends who've had their travel plans disrupted by their constant delays. What's even more infuriating is the lack of compensation or acknowledgment of their shortcomings. United Airlines seems to be utterly indifferent to their customers' plights and offers no compensation for the inconvenience caused by their incompetence. It's as if they expect us to be grateful for the privilege of being delayed and treated poorly.
The excuses they provide for the delays are nothing short of ridiculous. Being understaffed or not having enough aircraft is not an excuse for such a large and established airline. It highlights their utter lack of preparedness and disregard for their passengers' time and schedules. The service on board was equally disappointing. The flight attendants seemed disinterested, and the overall experience felt like being trapped in a disorganized and uncaring environment. In conclusion, my experience with United Airlines was a disaster from start to finish. Their consistent delays, lack of compensation, and abysmal service have left me with no desire to ever fly with them again. It's clear that they prioritize profit over customer satisfaction, and I highly advise against choosing them for your travel needs. Save yourself the headache and opt for an airline that values its customers and strives for punctuality and quality service.
Reviewed July 16, 2023
Absolute incompetence at the highest levels. Dirty aircraft. Food poisoning from “lunch”. Very uncomfortable seating. Rude at best cabin crew and “customer service”. Persistent overall attitude of “not my problem” amongst all United employees. Flights persistently delayed. Told to “go the hell over there” when asking for assistance. Still missing a bag and no help from “baggage service”. Multiple canceled flights and missed connections in Chicago resulted in 3 hour line wait while multiple United employees stood around and laughed.
Reviewed July 14, 2023
During the flight UA-194 from SFO to Munich on July 13th 2023 the flight attendant Milan was rude to the kids and my family. It was very unfortunate that we had such a bad experience at United but I guess such experiences match with United reputation.
Reviewed July 13, 2023
United Airlines is enforcing a very unfair and deceptive practice with their customers when attempting to change a flight and using future flight credit. United is doing this by inflating prices when the customers call customer service to change a ticket leaving no choice for the customer to book another plane ticket online for a cheaper price. Consequently, when the customer tries to use the flight credit by calling customer service, the customer receives the same inflated prices for the booking making it impossible for the customer to use the flight credit. If the credit the customer is trying to use is for a one-way ticket, United prices it as the original roundtrip fare at the current price not a one-way ticket. What remains are millions of dollars in flight credit just disappearing into United’s pockets since the customer’s frustration has reached a level of surrender.
I purchased a roundtrip ticket for my mother from Newark to Dom. Rep leaving on 11/27/22 and returning 2/5/23 for $471.08. My ordeal started a week prior to her return when I decided to change her flight to a week after. I tried to change the ticket online but because I purchased the basic fare and prompted me to pay $49.50 to be able to change the flight online. Which I did but it did not allow me to change it. Therefore, I called United to make the change and they informed me the fair difference was going to be the enormous amount of $400 and some dollars for the one-way return. I was astonished since as I was speaking to the representative; the online price was showing me $230 some dollars. Furthermore, United was only giving me credit of $100 some dollars of the original amount I paid. I could not comprehend how they could get away with this.
I gave up and booked a new fare online since it was cheaper on United’s page for $230.60. Fast forward to 7/7/23. I tried to book online a new ticket one-way for my mother from Dom. Rep to Newark using the flight credit from February and it did not allow me. I called United and I could not believe what I was hearing. The representative over the phone told me the ticket was about $600 after my flight credit was deducted. I strongly shared the online price was only $280. Again, United inflated the price to not allow customers to use the flight credit. The representative consulted her next level support and came back to say, to my surprise, the ticket was changed and there was no price difference. I even checked online, and the booking change was reflected with the new date which was 7/13/23. I also received an email with instructions to help me prepare for my upcoming flight.
On 7/12/23 as I was attempting to do the check-in for my mother the website kept telling me I had no reservation. I called customer service and was told my mother had no reservation, the representative I spoke to on 7/7/23 did not notate the account, and the fair difference for the one-way after my credit was deducted was a whopping $1000 and some dollars. I never received a cancellation email. I was living the nightmare again. I went online and the ticket was only $473. The supervisor Edith informed me that United prices the new fare as a roundtrip since the original was a roundtrip, even though I only requested a one-way. Edith took ownership that the representative I spoke to on 7/7/23 did not complete the booking, yet again I had to pay for United’s mistake of course at the new ticket price.
I asked her to please get her supervisor on the since my mother was ready to travel for the next day and she is having heat related problems since she is disabled. Edith informed me I needed to file a complaint online only with customer care and that was my only option. Edith eventually found another fare on 7/15/23 and I this point, 1 hour and 30 minutes into the conversation, the price went to about $500 dollar. Then more time went by, now about 2 hours into my frustration and complaining, Edith offered to consult her pricing team to see what they could do.
After Edith did so the price went to $61 dollars. So, these questions remain, how is United allowed to get away with this? How can you leave the customer at your mercy? How many customers give up before the 2hr mark and just lose their flight credit? How can you go from $1000 ticket difference to only $61? How much wealth is United acquiring by performing this unfair and deceptive practice?
Reviewed July 11, 2023
I would not recommend United nor would I consider flying with United in the future. Our flight was canceled (myself, my husband and our 5 little ones, including 1 infant). A flight leaving shortly before ours and a flight leaving shortly after ours, heading to the same location were on as scheduled, but ours canceled due to weather. We were on standby for two additional flights and weren’t able to secure positions on either of those. We spent a night in Orlando airport, with no food or drink options open with 5 young children, one being an infant. We were told no hotel or meal vouchers would be issued!
Furthermore, the flight options for the following day were incredibly poor, out of the way and not even able to seat us together! We paid for premium seating in order to ensure our family would be together on our original flight. No help on United’s part with any of this. In fact, the staff at the gate were incredibly rude. We had no transportation to even begin to explore staying elsewhere for the night. What an awful and scary feeling to be trapped in an unfamiliar city with no help from a company you entrusted to get your family home safely!
We didn’t even use the flight to go back home. We ended up renting a car on our own dime since the flight options were so poor (layover, smaller plane, poor seating options…). Two other families traveling that same day with competing airlines received meal and hotel vouchers and got to their destination successfully ahead of us, with no cost to them. I would NEVER consider United to be a company I would trust again and I certainly wouldn’t recommend them to anyone else!
Reviewed July 9, 2023
Missed the flights for none of our fault. Bad customer support. Nobody takes responsibility of whatever happens to the passengers! Flights are delayed, no compensation for 24 hours at the boarding area!
Reviewed July 8, 2023
Bought round trip first class airline tickets. After purchasing that is when they let us know we are not booked first class on one of the legs. When you buy round trip first class, the entire trip is first class which we are one way but not the return!!!
Reviewed July 5, 2023
Our flight from SBA to SFO then on to RDM was canceled after waiting on the plane for an hour for a flight crew that never showed up. We later discovered from an agent that it was due to a labor dispute between United management and pilots union. I did not change the flight schedule, United did. I waited for an hour in line at the counter to try rebook my flight, while I tried to contact United whose call center had a 2 hour wait. I was told I should try to rebook the next day so I took an Uber to the closest hotel.
When I arrived at the hotel, I received a text saying there was a flight leaving in 45 min so I Uber'd back to the airport, but the flight was delayed three more hours. I was able to get the last seat on a later flight, but it was a first-class seat for MUCH MORE than my original flight. I paid for the flight after being told by the agent that I could file a claim for a refund, which I have done, but have BEEN DENIED. I'm very disappointed by not receiving a refund, or reimbursement for Ubers/expensive rebooking fare costs, plus the inconvenience of missing an important meeting, and a 14-hour travel day for two flights that normally takes 5 hours. It was very disruptive, and it ended up costing me a lot more money. United's operational issues should not be absorbed by their customers. I still expect a refund.
Reviewed July 3, 2023
My United Airline (UA) “trip” FLCR9H was the WORST travel experience of my life! Due to this horrendous debacle, I request $1000 United Airline credit to use for any friend/family with no expiration date (or simply a check directly to me as I dread ever booking another UA flight), plus reimbursement for my $126.81 Uber ride from DIA to COS & $16 COS parking (see attached receipts). UA essentially held me hostage at DIA from approximately 11pm June 29 to 11pm June 30. I was to perform LASIK on 20 patients & see my daughter's Summer thesis presentation on June 30 but missed these appointments thus losing $80K in revenue & creating an extremely disappointed daughter.
On June 29 UA4684 was delayed >3hrs due to weather but eventually flew to DIA. Luckily UA1124 was also delayed so I could run over a mile through DIA terminals to board plane. I sat on UA1124 at the gate for at least 30-60' due to further delays but eventually left gate & rolled to runway, but eventually UA1124 was cancelled due to FAA crew rest policy. We slowly returned to the gate, disembarked, then were told to go to DIA’s UA Customer Service Desk (or call UA’s service line) to find alternative flights. What a JOKE!
The line at the UA service desk was over a quarter mile long with people waiting over 3 hours to be helped. Instead, I called UA’s toll-free help line, 800-864-8331, which also was inundated with many angry travelers & was told the wait would be over 90 minutes (by a computer, not a human, of course). So, I went to my iPhone’s UA app which showed my earliest option to escape DIA was 1:27PM on June 30 on UA2312. I booked it. By now I was exhausted as it was 2 or 3AM on June 30, so I found a nice piece of DIA concrete flooring to try to sleep with hundreds of other frustrated travelers. I guess I got a few winks of sleep in as I was awaken by a UA text stating that my UA2312 was now cancelled due to unexpected operational issues. UA automatically booked me on UA593 which was to leave on July 1 at 5:28PM to go to HOUSTON; I need to go to AUSTIN!!!
At this point I was considering cancelling the entire trip since I already missed all the LASIK patients I was to treat ($2000/eye), but thought I might yet find a way to see part of my daughter’s dissertation. I went to several UA gates to find a clerk willing to help me change flights, and, after a few clerks turned me down, I found one clerk nice enough to help me get rebooked to UA366 that was to leave DIA at 6:15PM & get me to Austin TX. Of course, my sliver of optimism was soon tainted by UA texts informing me that UA366 was delayed to depart at 6:45PM, then 8:49PM. I had enough!
Could I really trust UA to get me out of Denver tonight after all these various delays & cancellations? If so, could I trust UA would get me back to Colorado from Texas on July 2 so that I would not miss work Monday morning? HECK NO!!! I chose to cancel my trip. I got in the half mile line at the UA Customer Service Desk & called the UA Help Line simultaneously since it was going to take over two hours either way to get any assistance. After at least two hours, while still in a long line, a human finally was on the UA Help Line to speak with me. After a long discussion, they were only able to reimburse my flight purchase, but I still wanted a rental car to take me to COS to fetch my car & I wanted some sort of compensation. Of course, even after being forwarded to a supervisor on the phone, they said they could not help me with these requests & I should go to the UA Customer Service Desk for those requests.
Frustrated & very pessimistic I decided to stay in line for another 90 minutes (that’s over 3.5 hours now, mind you) to finally chat with a human at the Service Desk. After explaining this entire disaster to the UA assistant, she & her supervisor said they could do NOTHING & I would have to go the UA website & submit my request through the UA refund portal. I left insanely angry. Got an Uber to drive me from DIA to COS, then find & drive my car another 2.5 hours to Salida CO where I was finally able to hit my bed, at 4AM, to get some sleep. Finally after a couple days of recuperation, I am writing this story & request (in hopes that I have not wasted yet another hour-plus in vain) to be compensated for the most atrocious travel & customer service I’ve ever experienced.
Reviewed June 30, 2023
I set out on driving 2.5 hrs to get to Omaha, NE intending on going to Spokane, Wa to then travel to Sandpoint,ID to see my kids. Booked my flights a few months ago and couldn't hardly wait to go visit them. Got to Omaha Eppley Field with plenty of time to check bags and wait for flight. Delayed, Delayed, Delayed, Delayed, Cancelled... Nice of them to at least comp a room for the next day. No problem. Next destination Denver. Delayed, Delayed, Delayed, Delayed, Cancelled. Mind you my travels were for June 28th-July 3rd. No connecting flights until Monday the 3rd when I was supposed to be headed home anyhow. Worst experience I've ever had and being an older single lady stranded at these airports really sucked!
Reviewed June 29, 2023
Horrible experience out of Newark on Tuesday. Made us sit in the airplane on the tarmac away from the gate for 3 hours... Keep in mind this was after we were already delayed for 4 hours. They then brought us back to the gate. Pilots blamed weather, but the gate attendant told us it was because the crew "timed out" and they needed a new crew. They ended up cancelling our flight but they wouldn't give us our checked luggage. It's been two days... I'm stuck in NYC, and I still cannot get ahold of baggage customer service to find out where my luggage is. I have been on hold for over 2 hours each time I call and I cannot get ahold of anybody. THIS AIRLINE IS A SCAM. DO NOT FLY UNITED AIR EVER!!!!
Reviewed June 27, 2023
How much does Benny’s life cost? Not much according to United Airlines. They flatly refused to take Benny the Cat on the plane at Albany International Airport even though I had a paid reservation for the cat made 2 months prior. My husband and I were moving abroad to help my elderly mother. We sat there frustrated with ten pieces of luggage and a frightened cat. The United staff was unmovable. They said we can talk until we are blue in the face, they just are not going to take him. Furthermore, they insisted on moving the cat 25 feet away from the counter because someone might be allergic. The poor creature was terrified, crying his head off, in his carrier alone in the middle of the airport amid the crowd rushing up and down. By that time, we were crying ourselves.
UNITED refused to acknowledge the pet’s flight reservation number or the mistake their agent/vendor made. They did not offer any solution to the situation. The manager didn’t even bother to emerge from her office for 2 and a half hours. The boarding time came near. No resolution. Benny was crying pitifully. I was on the phone with various agents who kept hanging on me. My husband felt so sick he was having chest pains. We were trying to consider our options. Can’t go forward. We couldn’t just abandon Benny in the middle of the airport. Can’t go back - we no longer had a home to go to. The trip was costly. Not much money was left over for expensive motels and new tickets. I had already left my job. And no family or friends to help.
United did not offer any solution or resolution to the situation, nor did attempt to return the money at that point (they did 3 weeks later after numerous calls and threats to sue) even though their agent/vendor did not know or did not care that Albany International does not take animals. They did not even feel bad, that they sold me a ticket for a service they do not provide. The bizarre behavior of United Airlines caused us enormous personal tragedy, emotional suffering (including the animal), and loss of a great deal of money. I would like to sue United Airlines for providing false information which caused us enormous emotional and financial harm. I have all the documents and witnesses.
United Airlines Company Information
- Company Name:
- United Airlines
- Year Founded:
- 233 S. Wacker Dr.
- Postal Code:
- United States
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