United Airlines Reviews

My family and I have flown United Airlines regularly between the United States and Liberia, West Africa, for nearly a decade. I am also a professional pilot in the private aviation industry, so I understand that delays and operational challenges happen. What I cannot overlook is the repeated lack of customer service, accountability, and support my family has experienced recently.

Houston airport was a mess today, 6/21/2026. United kept updating their app to delay the flight by a few minutes and then by hours. United doesn’t seem to know when their planes will arrive? Or, are the just teasing the customer along? A real estimate of the delay would have been much more beneficial.

Arrived to Richmond, VA at 4:30am to catch our 6am flight. Once everyone boarded and were seated, ready for take off, pilot came on overhead and announced, "engine problems, everyone must deboard." Unsure if we would make our connecting flight, we deboarded and got in line to re-schedule which was a mile long so we never made it. Re-boarded plane after engine was fixed. We were told to rebook at O'Hare in Chicago (our layover). Once we arrived at O'Hare, we were told to wait for a text message to re-book. Meanwhile, we are stuck with our kids in an unfamiliar terminal not knowing if we will make it to Bozeman, MT or not. I again approached the agent at the desk to try to get an ETA/timeline who stated, "you will get a text, ma'am." Did we? Nope. What a surprise.

I’m guessing by the many one star reviews that United doesn’t care about their negative reviews. They’re such a big company. I don’t understand why there’s still a company. I think together can ban together and use other services through other companies. I know some places that have reviews have somebody telling you, "Hey I’m sorry you had a bad time." Please explain or hear the situations behind this. I noticed they don’t do that here because United doesn’t care. Can’t do zero stars.

I had a billing issue with a flight charged to my credit card that should have been charged to my daughter's. I thought it was fraud and started a fraud case when my daughter advised me she had made the charges. I had the rep cancel the fraud case and he assured me the flight would not be canceled. The next day, the flight was canceled. My daughter called to try and fix the issue and couldn't book on the phone and had to fly to the airport to rebook the flight. She was assured that all charges would be credited to the correct credit cards. They never were. I called and opened a case and the next day was advised there would be no credits as they couldn't find anything wrong with the flights. In order to get my money back, I had to dispute it with my credit card. Will never use them again.

Atrocious experience flying with United. They really have it worked out too. I assume there are so many unsatisfied customers that they do not offer help inside of the airport. Instead, you have to find an online text service and speak to someone from a different country who won’t be able to find a solution for their company's shortcomings. An absolute garbage company, and I don’t recommend flying with them if you like to arrive anywhere within a 24-hour time period.

Terrible communication. Delayed multiple times. Little to no alternative flights.

Flew first class to Denver to spend 10 days at National Jewish Health for wife's respiratory illness. Was on oxygen for 10 days. Contacted United for return trip and requested a wheelchair. Upon arrival we were dropped off at baggage claim with no signs to United baggage check in. When we finally found the United counter we were told there was no place to check our first class bags other than a kiosk. Then we were told it would be over 30 minutes till a wheelchair would be provided. Since that would jeopardize our flight we walked about 20 minutes to find our gate. My wife was exhausted. I will never fly United Airlines again.

I booked UA premium economy from ewr to Barcelona and rome to EWR and lost all my miles, UA updated their miles policy on april 2026 which I was never informed that UA premium economy will not get miles. My booking code was **.

Good afternoon, My name is Amber **, and I am writing to express my concerns regarding the treatment my 92-year-old grandmother, Carol, and I received while traveling through Nashville on Saturday, May 30, as she was returning home to Denver, Colorado. Several weeks before her flight, we contacted United Airlines to inquire about obtaining a gate pass so that I could accompany my grandmother to her departure gate and remain with her until boarding. We were advised that all we needed to do was visit the customer service desk at the airport on the day of travel.

I had a flight delay due to air traffic congestion in San Francisco so my flight was late and I missed my connecting flight by a few minutes. I saw that the connecting flight was a little late so I ran to the gate and thought I was just going to make it and I was told the door I just closed. I asked the woman behind the desk while the plane is still there. There are still steps attached to the plane. Could she just check and see if I can get on it because I really need to get to Phoenix and the delay was United‘s problem not mine. She said, "No, the door is closed. You have to book a new flight." Handed me a card to Kaul. I walked away, but I was so angry.

I booked a flight on United Airlines through their reservation department. The reservation department booked me on the wrong flight. I alerted them to their mistake and they refused to refund me for the flight difference. My flight was 600 dollars cheaper. They were only willing to issue me a flight credit. This was a mistake made by their company. I should have been refunded not issued a flight credit. I will never fly with this airline again. The worst customer service I have ever encountered.

Too exhausted for all details (after writing so many letters and phone calls to 2 airlines) and it's futile anyway. I read others who experienced similar and QUITE SIMPLY - TRAVEL AT YOUR OWN PERIL!! I guess for those whose flight goes totally fine, you wont notice anything terrible (except the usual squashed legroom and terrible food). But if you're flight is cancelled, due to tech issues once on plane, be ready to experience the worst of customer service (if you can even find anybody), feigning empathy for your situation, and totally ignoring proper reimbursement. It cost me $3318.90 to try and help myself and i'll never see any of that again. GOOD LUCK!!

Denver to Appleton - most awful experience ever!!!! Flight was delayed due to air conditioning issues.. Well get us a new airplane!!!! We waited and waited for over an hour or more. I will NEVER FLY UNITED AGAIN!!!

One of the staff is rude. Maybe the company should train them better.

Worst flight ever from Frankfort to Orlando on United Discover plane..no room at all, poor flight crew-could not be bothered, food was disgusting... never again, United.

I recently had to make a change of a travel date of one of three flights. This change cost me more than the total initial cost of the purchase of the three flights. Absurd! Next, when attempting to speak to a customer care agent I was lied to by several agents regarding the process of applying for a refund. They spoke in circles, provided inaccurate information, and were entirely unhelpful. Truly, a terrible customer experience, and complete ripoff. Shame on you, United.

If I could give them 0 stars, I would. My parents had an extremely long flight from Raleigh, NC to Saipan, MP. When they arrived in Saipan, their 4 bags did not (2 of which cost them $100 each). They were told their bags were delayed and will be coming. 24 hours later, 3 bags arrived but not the fourth. After tracking the missing bag, it showed that it was stuck in Guam. They asked the United agent about the missing bag and they stated they would submit a claim for him but provided him with nothing, no tracking, case, or claim number.

What kind of greedy business charges $50 for a Carry-On bag? Mind you this was not a checked bag but a Carry-On bag that went in the overhead space not down in the baggage compartment. This is certainly gouging the customer and the first time I’ve seen an Airline charge for a carry-on bag.

Will not be flying with United Airlines again. I paid for my checked baggage in advance before my flight. On my return, I was charged again at the gate for the same bag—without my authorization. I never presented my card, and no consent was given, yet the charge was still taken directly from my bank account. I have receipts proving the baggage was already paid, but despite providing this, the additional charge was not acknowledged or resolved. This experience has completely broken my trust. Being charged twice for the same service, especially without clear authorization, is unacceptable. I am sharing this so other passengers are aware and can double-check their charges carefully.

My flight left Houston late. Flight attendants kept counting empty seats. I think they held the plane for no-shows. Got to San Francisco late. The layover was scheduled for 50 minutes. I and 3 other passengers ran to the connecting gate. They could see us coming when they closed the gate 30 seconds before we got there. The gate staff were devoid of all sympathy. They booked us for a midnight flight to Seoul. They gave no compensation except 2 $20 food vouchers. We had 12 hours to wait. So, I told them they should give us club passes. Nope. That's a different business unit and they have nothing to do with flight operations. So, we paid $236 for the 4 of us to access the club. There was not a single available seat in their overcrowded club. Why did they sell us passes? We did get a refund for that. Literally every interaction with United was unsatisfactory. No one was helpful. I will fly United again when it's the only airline on this planet.

I was on flight 3576 from Pittsburgh to Newark on Wednesday April 15, 2026. My gate agent was very helpful and friendly when she gave me a better seat. I feel she went above and beyond to make me happy. Her name is Diana ** in Pittsburgh. My name is Joanna **.

Changed my seat 20 Minutes before flight. I am 6 foot 2 and choose a windows seat for a reason. I will never fly this trash airline again. Don't play with my seat.

Upon missing my connection in an international flight because my plane was 1h. 20min late customer service agents at the terminal counter informed me that they were no longer supposed to help passengers find another flight. United offers only a QR code for customers to manage this themselves—which gets hung when too many people overload the system. Customer service people seeing me trying to navigate this threw up their hands saying “What do you want me to do?” This was a total abandonment of customer service and lack of empathy for customers. I spoke with someone else on the same flight who had a similar experience. Both of us eventually found a service agent who helped us, against the rules and under threat of being monitored by their supervisor.

I just booked a flight to Las Vegas from Houston in August 2026. I picked economy with a non-refundable ticket. When I was going to pay for the trip, there were two (2) additional charges of $28.99 for each way for a total of $57.98; 13% more added to the cost of the flight. I called about the charge; it is for picking your seat at the time of booking. If I didn't pay the charge, the seat would not be assigned until I got to the airport to check in. I asked her what happens if it was a full flight. She said I would be put on the next flight....hummm...what if it was full too. Vegas flights are full a lot of the time! So with a non-refundable ticket then what! Just another way for UNITED to SCREW THE CUSTOMER! Way to go UNITED!!!!

Horrible customer service as they pass the responsibility of bouncing you to several rep to fix your flight after they delayed the flight and caused us to miss our connecting flight by 10 minutes. Next flight they offered give us another connecting flight and 8 hours of flying. I will never fly United again, very disappointed.

United finds ways to create policies that scam their customers. I purchased a ticket for another person under my mileage account with my debit card, and they issued a travel credit under that person's name. When I asked the credit to be transferred to me since I paid for the ticket, United refused and stated the credit belongs to the person that did not pay for their flight due to their policies. This person will not use the credit because I have all the information, which means United will get to pocket $400. This was my preferred airline and I travel very often. I have cancelled all my upcoming trips and will never use this airline again. Shame on you, United.

Their app sucks for info. May be useful to tickets, seats and modifications. I get to HND Tokyo airport and nowhere can I find which of 3 terminals to go to. Used their airport maps section and it’s not on the list. App should know where I am in an airport and guide me to their counters.

The absolute worst airline to fly with. Flight cancelled for a cabin thermostat issue and then we were not allowed to get our bags so we were forced to wait until the following day to get a flight home. Paid for special seating and it was not refunded and I have hip issues and I am jammed in an economy seat. With all of this it is Easter and we will not be spending it with our family because of this terrible airline. They should be ashamed and disgusted in the way they treat their customers.

Adapted bad practices of low costers, actually even worse - not only you have to pay for luggage but you even if you pay 48 usd for each small suitcase you still can't take it with you on the plane - you have to check it in! Horrible. Tickets were 300 usd each only one way SoCal to Toronto! Not cheap either. Frustrating to pay 48 dollars for each small suitcase. Never flying United again. Unwelcoming agent at the check-in counter. Trying to tell us that online and self check-ins works when I tried 3 different times and it didn't.