United Airlines Reviews

Horrible customer service as they pass the responsibility of bouncing you to several rep to fix your flight after they delayed the flight and caused us to miss our connecting flight by 10 minutes. Next flight they offered give us another connecting flight and 8 hours of flying. I will never fly United again, very disappointed.

United finds ways to create policies that scam their customers. I purchased a ticket for another person under my mileage account with my debit card, and they issued a travel credit under that person's name. When I asked the credit to be transferred to me since I paid for the ticket, United refused and stated the credit belongs to the person that did not pay for their flight due to their policies. This person will not use the credit because I have all the information, which means United will get to pocket $400. This was my preferred airline and I travel very often. I have cancelled all my upcoming trips and will never use this airline again. Shame on you, United.

Their app sucks for info. May be useful to tickets, seats and modifications. I get to HND Tokyo airport and nowhere can I find which of 3 terminals to go to. Used their airport maps section and it’s not on the list. App should know where I am in an airport and guide me to their counters.

The absolute worst airline to fly with. Flight cancelled for a cabin thermostat issue and then we were not allowed to get our bags so we were forced to wait until the following day to get a flight home. Paid for special seating and it was not refunded and I have hip issues and I am jammed in an economy seat. With all of this it is Easter and we will not be spending it with our family because of this terrible airline. They should be ashamed and disgusted in the way they treat their customers.

Adapted bad practices of low costers, actually even worse - not only you have to pay for luggage but you even if you pay 48 usd for each small suitcase you still can't take it with you on the plane - you have to check it in! Horrible. Tickets were 300 usd each only one way SoCal to Toronto! Not cheap either. Frustrating to pay 48 dollars for each small suitcase. Never flying United again. Unwelcoming agent at the check-in counter. Trying to tell us that online and self check-ins works when I tried 3 different times and it didn't.

Scheduled to depart Indianapolis International on February 10, 2026, for flight to Chicago and connecting flight to Honolulu. Pilot came on intercom to announce flight would not be happening as both front tires were in horrible condition, and he would not fly the plane. He indicated if these tires were on passengers’ vehicles, they wouldn't drive them. All passengers got off the plane to make arrangements to get to their destinations. I flew to Denver for a connection into Honolulu. On this full flight, passengers (at least around where I was seated) were offered water (in small cups that were about 1/2 full) 1 time with a meal and 3 other times during the 7 hour, 25 minute flight. Otherwise, they were not seen (at least in my area).

As was my fault, I forget to remember any trip that by car is 8 hours or less, it is quicker to drive, and not as aggravating. Pittsburgh to Madison….12 hours and counting. Was to be 3 1-2. We are a third world now…

Vindictive boarding agent checked in my light small carry-on bag against my wishes despite ample overhead bin space which I witnessed after boarding on a boeing 787 Dreamliner. The agent also threatened not to allow me to board if I didn’t accept the situation. Cause may have been that I boarded 20 minutes before the flight was due to depart???

I was helping my mom check in for her trip—her first time traveling alone—so I wanted to make sure everything went smoothly for her. At the Premier kiosk, we ran into an issue and were unable to print her ticket due to a problem with her visa. We were feeling confused and a bit overwhelmed when Ms. April B noticed us and kindly stepped in to help.

United Airlines has the worst food that's prison food that make my God son sick and bomb, and the middle aged cranky and really ugly stewardess stand out like prison guards rendering zero help. Take any Asian airlines but avoid United at all costs. They don't mind gouging you for money but you will get zero service in return, from the ticket counter to arrival and baggage claim, forget it. This airline is an SOB.

By far worst airline to travel on, multiple delays, multiple maintenance problems, no communication between flight crew and mechanic teams. Missed both my connection flights with no help or support to getting on another flight. You will expect a 2 hr flight and you will receive an 8 hour layover. I will never travel again with United. You’re better off walking to your destination. You will probably get there at the same time or faster. 1-5 stars.

It was my first time flying with United Airlines and I was in awe how staff can be so nasty, so not friendly and highly not professional. From the second we boarded the plane they were screaming and threatening not to take off. They even said that if anyone's package is not on the overhead compartment they will check it in, and if check in is no option they will make that person fly the next day!

I started my day at 3:30 am and I have been canceled a day now. The third delay has happened. Maybe I will arrive home at 10:00 pm. Maybe! I will never ever fly United Airlines again. STAY AWAY FROM AMERICAN Airlines.

I arrived on time for my flight Sunday March 15th 2026 at 11:30am and was delayed over over again. No help from customer service. No help food voucher. Was suppose to board at 1:28 pm. Did not board until 5:15pm just to get to Chicago to Las Vegas and be delayed until 12 midnight. Was also delayed again because they said I'm not the list. Was told to get off then later delayed. Told to get on. Did not arrive home until Monday March 16th 2026 at 5am in the morning. Delayed 28 hours. No help from customer service. Very bad customer service and communications. Missed full day of work requesting a full refund for my trip home. First time ever flying United Airlines Sarasota and was an awful experience.

Every United Airlines flight in the past two years I’ve flown has been canceled or delayed significantly. Always in the name of safety and it’s getting old. The airline has tarnished its reputation and brand over the years. Expensive bag fees, charging for practically everything, technical problems with technology and seats, lack of crews, delays , mechanical issues plus more. I cringe when I have to travel for work.

United failed in every aspect. Canceled day 1 weather. Strung us along day 2 for 12 hours, then arriving crew timed out. No customer service kiosks, everything on phone or online with multiple hours on hold for customer service. App slow and did not allow changes to different airports. Difficult to retrieve baggage.

Worst experience ever. Delayed each portion of trip. Multiple gate moves for each flight. Customer service is horrible with long delays lasting for hours. Then they won't do anything or assist in any way.

The United website is the worst booking experience ever! It is an absolutely terrible experience. I cannot understand how they would allow this to continue. It took me three hours to book two flights for my family. I needed two flights since my holiday will be one week shorter. It was an endless cycle of errors, reloads and frustration.

Outgoing flight was delayed by 4 hrs in DC enroute Lagos. Lagos to Washington flight was cancelled after over 9 hours at the airport with no refreshments given at all. We were rebooked on a flight leaving 2 days later with an additional stop all the way in Chicago when our final destination is Philadelphia. To make matters worse, we were downgraded from Premium economy which we paid for because my parents are seniors and my dad is sick and despite all explanations, your agents said they could not change the seats even for my parents. My dad has to miss critical tests in preparation for his treatments based on all of this and we are SO DISAPPOINTED! First time flying United, NEVER AGAIN!

I booked a business class from Iberia Airlines. The flight was cancelled. The partner flight is Lufthansa. They rebooked my business class-ticket for 2/23/2026. The flight is operated by United Airlines (UA). Unfortunately, UA cancelled my flight yesterday. They then rebooked me an Economy Class. We called UA customer service, 800-864-8331 multiple times. We waited and waited for 2 hours but no one picked up.

Booked a flight with Air Canada and the 3 legs were great, last leg operated by United Airlines. Terrible experience! For months we had planned and had seat assignments. United didn't honor them and moved us to the very last row which is nearly impossible for a 6ft 2 inch guy to fit in. Knees pressed firmly against the seat in front and feet couldn't set flat on floor. Standby was treated better than revenue passengers. Once again United fails to impress at every level.

Agent from Philippines' heavy accent was tough to understand in the first place. She made zero effort in attempting to access my account and look up the information. She kept asking for the flight confirmation numbers but got it wrong most of the time. She as practically laughing at me when I spelled it phonetically. After NO SERVICE and failure- her response was " byeeee byeeee" in a singing type of end call before hanging up. UAL - PLEASE hire US based CS personnel so we can communicate and resolve issues without insults from overseas!.

Been a loyal United and MileagePlus member for 30 years. Have flown 875,000 miles with them. For the first time since flying United I have no status. Needing to fly to Florida I am booking for the first time as a member with no status. They seem more like the low cost carriers, nickel and diming you to death. Want an aisle or window seat? Those are now considered preferred and will cost you 30, 40, maybe 50 dollars more. Need extra legroom, you know, enough to not actually have your knees pressed up against the seat in front of you? Be prepared to fork over another $100+ each way.

We were on a United Flight from Detroit to Newark and then Asheville and had some de-icing weather delays in Detroit. We were concerned that we would miss our connecting flight to Asheville from Newark. The flight WiFi went down and we had no idea how to check anything. We were told that the Newark plane was actually our plane to Asheville and we should be fine to make our connection. Upon arriving in Newark, we were shocked to see that United had automatically rescheduled our flight, thinking we had missed our connecting flight, but we hadn’t missed it. We tried to talk to the only person there, a gate attendant named Cheryl, who was rude and gave us no customer services skills, was patronizing, and refused to help us, saying she was the only person there and she didn’t see this as a priority.

My flight was to take off at 11 a.m. Monday 2/9. B19 was the original gate. An hour before take off it was changed to g6, a 15 min walk to the other side of the airport. Five minutes after it was supposed to board, 10:25a.m., it was switched to b22, back on the other side of the airport. It would appear United doesn't communicate very well. I feel bad for the older passengers who have a hard time walking. And it says its on time, which it definitely will not be (10:51 now supposed to fly at 11), but likely says that so people don't get paid who purchased delay insurance.

Terrible customer service and loyalty program. I had a travel credit from a changed flight that I wanted to apply toward another changed flight. Credit was for $41, and they said there is no way for me to apply that towards a additional flight. Their policy is that it can only be applied to a flight with a total cost under the credit. How on earth am I supposed to find a flight for $40! I then asked to use it towards a seat upgrade, and they said that, with tax, the cost of the seat upgrade is $42, so I cannot use it even on a seat upgrade!

Despite United.com’s overweight bag policy of charging an additional $100 for a bag that was slightly the 50 lb limit, their your staff at DIA charged me $200 and would not accept my bag until I paid an additional $200. Their website clearly said $100 for a bag over 50 lbs but less than 70 lbs. It was pure blackmail & they were nasty about it in the process. There was no one at United who would help me.

Good afternoon, I have made several attempts to reach out concerning a refund. Today I decided to wait in line as long as it takes. After 30 minutes waiting, a customer service representative answered, and asked for a confirmation number 01/20/2026 at 2:01 p.m.. She did not even wait for me to give her the confirmation, she put me back on hold. So uprofessional! So uncalled for, for a long time loyal member. I had to hold for another 35 minutes even though I was told the wait time was 5 minutes

I generally don't fly United as I wasn't impressed many years ago. I wanted a flight to Sioux city, Iowa this time. Sadly I think they are the only airline that goes there. It would have been nice to know that there wouldn't be coffee or hand washing (small plane with frozen lines both ways). No wifi or seat power. Delayed both directions so spending a long lay over in Denver coming home. I expected more as they aren't the cheapest either. Need upgrades on the smaller planes. Got a 15.00 meal on an upcoming flight for the inconvenience. No meals on the flights unless I upgrade to first class. Not helpful.

This review pertains to the United Airlines staff at Eastern Iowa Airport. Unfortunately, my experience reflected a lack of training and ineffective customer communication among several team members. My suitcase was damaged during handling, and I was asked to wait at the airport for more than two hours to speak with a representative. After the extended wait, I was informed that the issue could not be resolved that day. Throughout the interaction, Joshua, Aidan, and Jessica appeared either new to their roles or insufficiently trained, as they were unable to provide clear guidance or support. Their communication was inconsistent and unhelpful, resulting in unnecessary frustration and a considerable waste of time. Due to this experience, my family, friends, and I will no longer be using United Airlines or this airport's services.