United Airlines

WORST, WORST, WORST!!! Be careful guys. After arrived 2 hours ahead from my international flight had a delay from 9 hours from United Airlines and once everyone is inside the airplane for the SECOND TIME, The plane back to the gate with computer problems. All my connections is lost and a 3 days in Lisboa with all paid off as well because they can’t relocated me in other flights tonight anymore.

This review would be riddled with expletives if it were permitted. I drive 45 minutes to drop off family for a flight but then gets canceled 15 mins. before flight. Had to drive half an hour to go back and get them, $10 parking the first time around and my dog will probably make a mess on the floor because I'll be several hours late getting home. If we cancel, 3 days wait to get our luggage. Family member that bought the ticket is in Vietnam and can't rectify this because of the Vietnamese IP address, are you (guess the word) serious?! Furious. Never using United again.

These people don’t care about anyone. They don’t care about their customers and lie to you for whatever reason. if your flights is delayed while you’re in the plane they will say, "Don’t worry we’ll take care of you." Only to get off the plane and be totally screwed and deal with the ** customer service on the planet

I was delayed for about 8 hours and sent an email to customer service on August 8th. They responded with a subpar email and didn’t really care about my experience. I responded their email was unacceptable and I would like to speak to a supervisor. I still have not heard back. It’s August 28th and nothing from them. They do not care about customers if this is how they respond. I fly weekly for work and I'm glad it’s with Southwest a majority of the time. Awful experience and I’m still wondering will they ever respond.

If I could give no stars I WOULD. My dad's flight was delayed from Spokane to Denver, when he arrived to Denver, he only had 2 minutes to get to his gate. He had to sleep at the airport till the next day he came from Denver to Oklahoma City. Now my dad flew back with my 3 years old son from Oklahoma City to Denver only to find out they didn't make their flight, they got there late because again their first flight was delayed again. My mom had to call customer service beforehand so the second flight can wait for them because of the flight's own delays, but now they didn't make it to their second flight again. Now my dad and my son are at the Denver airport AGAIN, they were told to wait for another day, tomorrow their flight is at 2pm. Now my dad and son are stuck at the airport. Are you kidding me United Airlines. We've never experienced this kind of situation with any airlines. Y'all are the worst. AND YES THIS IS NOW, MY TODDLER SON AND DAD AT STUCK TODAY 8.27.2023 AT DENVER'S AIRPORT.

Not only was my flight delayed by three hours, forcing me to miss my connecting flight to my final destination, but United 1) refused to put me on an early connecting flight the next morning despite seats being available, 2) refused to offer me a hotel voucher, forcing me to spend the night on the floor of the airport, 3) forced me to either return to my home city, canceling my trip altogether, and 4) refused to refund me, meaning I paid to sit for 5 hours on a flight that should've taken 90 minutes just to spend the night freezing my butt off (United didn't even offer me a blanket) on the airport floor, just to return home the next morning. I was completely disregarded not only by the United crew, but their customer service agents as well. I will never fly United again. I had heard horror stories about this airline, but hadn't experienced it for myself until now. No trip is worth the risk of going through what I went through. Thanks for a terrible birthday, United.

My wife and I were scheduled to start our 20th anniversary with a United Flight that was booked 8 months in advance. When we arrived at the counter to check in our luggage we were told that we were booked on a flight the next day with no explanation. A total disregard for not following the passenger bill of rights per DOT, written explanation or compensation. After two months of haggling with customer care, I was told that "I volunteered to give up our seats" which was a lie and shameful to say the least. We were never asked to volunteer to give up our seats and I was told that I made this selection the morning of our flight on-line. Again, not true. United made us feel the missed flight was our doing and treated us disrespectfully, questioning our credibility and honesty. I will never fly United again after this experience.

I took a long planned trip to Italy with friends in May-June and on the way home from Italy got stuck in Zurich. Our original flight had been delayed by 5 hours which turned into a 7 hour delay so we were told to use the United app to change/rebook our flight. The app was frozen due to so many people trying to access it. We were then told to go to Terminal D, Gate 23 for the United representative. The Counter said United Change Gate but there were no United representatives there and they REFUSED to help us as they were vendors. Told us to go on the app which would not work. They did not have a phone number for us to call and so we were on our own. We finally got ahold of a representative in the US and got our flight changed to an earlier flight thru Chicago.

Called 3 time to only get a credit to be hung up on. I use to fly first class on this airline based in my hometown but no more. The blatant disrespect is not ok. I received a text from them asking me to reconsider my travel at no additional cost because of weather and I said let me get a credit to fly another day. To get dismissed in this way is not ok.

United cancelled my wife's return flight on 7/21, 7/24 and 7/25 for reasons given as operational issues and ground congestion. I was advised she would be given a 50% refund for the 1st class ticket cost of $916.40. Instead United's refund to our credit card was short by $85.60. For 3 straight days my wife was at the Ithaca airport at 5AM for her 6:04AM flight only to be advised it was cancelled. Cust service at the airport was useless. On top of treating my wife like crap, they turn around days later and lie to me about getting a 50% refund. I never dreamed an airline could treat a customer this badly. Never again will we fly United.

Tell me why United Airlines is the one of the only airlines that does NOT honor or respect soldiers and service members going to an active combat zone for admission to the already trash lounge they offer. Oh but wait, if you are taking ordinary, regular leave you can enter free of charge but oh my god, if you are deploying, it is $30. This is why United is trash and no one chooses this airline for personal travel. I will NEVER EVER again let US dollars go towards a united flight.

United has simply become a garbage airline. Their travel credit system won't allow me to use the credit viewable under my account. 3 hours on the website, 2 hours on the phone and nothing but empty promises by Micah, Jacquelyn, and the supervisor Diamond all promise resolution with an email to follow that never comes. Will make a complaint to the FTC as I don't feel the need to spend more hours speaking with "customer service" only to be lied to and laughed at. Shame on this airline and anyone that continues to fly them.

I really do not appreciate the service offered by United Airlines. I purchased a ticket in Economy class along with another ticket for 2 just extra seats as my wife has some issues traveling in economy class. Later I found a cheap Business class ticket on United website which I then asked United to upgrade one of the tickets by combining both tickets. Unfortunately, I had to cancel my flight due to medical reasons so I requested to get refund which they approved. Still, they returned only a portion in me and rest they gave as ETC. I mean what kind of logic is this, if a ticket gets cancelled it always gives a ETC for future use. When I ask them to refund the rest they asked to create ticket from Customer service.

I flew United Airlines (UA) on a flight from Honolulu to Los Angeles on 7/13/2023 (Flight # 1636). I would give UA a grade of "F" on virtually every front! I will list the important ones:

Booked a 6pm flight from Newark to Heathrow. Our flight was delayed FOUR hours. Was due to arrive at Heathrow at 6am, instead we arrived at 10am. We had a British Airways flight the same day scheduled at 12pm to Malaga. WELL, due to the FOUR hour United delay, we missed our British Airways flight (which means we lost $$). There were no other flights to Malaga that day, so we had to stay at a hotel in London. (More $$ for hotel and to book another flight).

This may be just another example of how awful United Airlines is. The flight from Minneapolis to Denver was uneventful. The flight was late, as usual, leaving Denver. Arrived in Durango an hour late. Waited and waited for baggage. It never came. The only United person around said the only people that could help were loading another place. After a long wait, there was finally someone to talk to. When asked about the bag the response was, "Oh sometimes they arrive early and sometimes they arrive late." Another passenger said that sometimes, if they send bags early, they are up at the ticket counter. That is where the bag was. Wasted an hour because United has stupid and lazy people working for them and their communication sucks. And if you want to comment on how lousy they are, they offer a comments section that is so complicated that most people give up rather than waste their time writing something that probably won't get read anyway.

Worst decision was accepting booking through UNITED. Choose Spirit or all other airlines before booking with United. They never take off on time, always mechanical issues, delays as if flights are free. Save yourself the aggravation. Do not book with United

We are frequent flyers of United Airlines for a while. We have bought a ticket to San Francisco. One day before our flight, they notified us that the plane changed. Instead of assigning the same seats, since it is the same kind of plane, they assigned us to different seats and sold our seats to other passengers. Very poor way to treat your passengers and honestly, it is unethical. Shame on them!

My recent flight with United Airlines was nothing short of a nightmare. To start, my flight was delayed by a mind-numbing 2.5 hours, causing me substantial inconvenience and stress. This delay wasn't an isolated incident; it seems to be a recurring problem with United, as I've heard countless horror stories from friends who've had their travel plans disrupted by their constant delays. What's even more infuriating is the lack of compensation or acknowledgment of their shortcomings. United Airlines seems to be utterly indifferent to their customers' plights and offers no compensation for the inconvenience caused by their incompetence. It's as if they expect us to be grateful for the privilege of being delayed and treated poorly.

Absolute incompetence at the highest levels. Dirty aircraft. Food poisoning from “lunch”. Very uncomfortable seating. Rude at best cabin crew and “customer service”. Persistent overall attitude of “not my problem” amongst all United employees. Flights persistently delayed. Told to “go the hell over there” when asking for assistance. Still missing a bag and no help from “baggage service”. Multiple canceled flights and missed connections in Chicago resulted in 3 hour line wait while multiple United employees stood around and laughed.

During the flight UA-194 from SFO to Munich on July 13th 2023 the flight attendant Milan was rude to the kids and my family. It was very unfortunate that we had such a bad experience at United but I guess such experiences match with United reputation.

United Airlines is enforcing a very unfair and deceptive practice with their customers when attempting to change a flight and using future flight credit. United is doing this by inflating prices when the customers call customer service to change a ticket leaving no choice for the customer to book another plane ticket online for a cheaper price. Consequently, when the customer tries to use the flight credit by calling customer service, the customer receives the same inflated prices for the booking making it impossible for the customer to use the flight credit. If the credit the customer is trying to use is for a one-way ticket, United prices it as the original roundtrip fare at the current price not a one-way ticket. What remains are millions of dollars in flight credit just disappearing into United’s pockets since the customer’s frustration has reached a level of surrender.

I would not recommend United nor would I consider flying with United in the future. Our flight was canceled (myself, my husband and our 5 little ones, including 1 infant). A flight leaving shortly before ours and a flight leaving shortly after ours, heading to the same location were on as scheduled, but ours canceled due to weather. We were on standby for two additional flights and weren’t able to secure positions on either of those. We spent a night in Orlando airport, with no food or drink options open with 5 young children, one being an infant. We were told no hotel or meal vouchers would be issued!

Missed the flights for none of our fault. Bad customer support. Nobody takes responsibility of whatever happens to the passengers! Flights are delayed, no compensation for 24 hours at the boarding area!

Bought round trip first class airline tickets. After purchasing that is when they let us know we are not booked first class on one of the legs. When you buy round trip first class, the entire trip is first class which we are one way but not the return!!!

Our flight from SBA to SFO then on to RDM was canceled after waiting on the plane for an hour for a flight crew that never showed up. We later discovered from an agent that it was due to a labor dispute between United management and pilots union. I did not change the flight schedule, United did. I waited for an hour in line at the counter to try rebook my flight, while I tried to contact United whose call center had a 2 hour wait. I was told I should try to rebook the next day so I took an Uber to the closest hotel.

My United Airline (UA) “trip” FLCR9H was the WORST travel experience of my life! Due to this horrendous debacle, I request $1000 United Airline credit to use for any friend/family with no expiration date (or simply a check directly to me as I dread ever booking another UA flight), plus reimbursement for my $126.81 Uber ride from DIA to COS & $16 COS parking (see attached receipts). UA essentially held me hostage at DIA from approximately 11pm June 29 to 11pm June 30. I was to perform LASIK on 20 patients & see my daughter's Summer thesis presentation on June 30 but missed these appointments thus losing $80K in revenue & creating an extremely disappointed daughter.

I set out on driving 2.5 hrs to get to Omaha, NE intending on going to Spokane, Wa to then travel to Sandpoint,ID to see my kids. Booked my flights a few months ago and couldn't hardly wait to go visit them. Got to Omaha Eppley Field with plenty of time to check bags and wait for flight. Delayed, Delayed, Delayed, Delayed, Cancelled... Nice of them to at least comp a room for the next day. No problem. Next destination Denver. Delayed, Delayed, Delayed, Delayed, Cancelled. Mind you my travels were for June 28th-July 3rd. No connecting flights until Monday the 3rd when I was supposed to be headed home anyhow. Worst experience I've ever had and being an older single lady stranded at these airports really sucked!

Horrible experience out of Newark on Tuesday. Made us sit in the airplane on the tarmac away from the gate for 3 hours... Keep in mind this was after we were already delayed for 4 hours. They then brought us back to the gate. Pilots blamed weather, but the gate attendant told us it was because the crew "timed out" and they needed a new crew. They ended up cancelling our flight but they wouldn't give us our checked luggage. It's been two days... I'm stuck in NYC, and I still cannot get ahold of baggage customer service to find out where my luggage is. I have been on hold for over 2 hours each time I call and I cannot get ahold of anybody. THIS AIRLINE IS A SCAM. DO NOT FLY UNITED AIR EVER!!!!

How much does Benny’s life cost? Not much according to United Airlines. They flatly refused to take Benny the Cat on the plane at Albany International Airport even though I had a paid reservation for the cat made 2 months prior. My husband and I were moving abroad to help my elderly mother. We sat there frustrated with ten pieces of luggage and a frightened cat. The United staff was unmovable. They said we can talk until we are blue in the face, they just are not going to take him. Furthermore, they insisted on moving the cat 25 feet away from the counter because someone might be allergic. The poor creature was terrified, crying his head off, in his carrier alone in the middle of the airport amid the crowd rushing up and down. By that time, we were crying ourselves.