United Airlines Reviews

I recently had a terrible experience with United Airlines during my trip from Pittsburgh to San Juan and back (November 17-23, 2024). I arrived at the airport three hours early, only to find it completely packed. After waiting in line for a long time, the customer service representative informed me that my flight had been canceled. They assured me I would receive a refund or be placed on the next available flight, which was scheduled for Tuesday, November 20, 2024. Due to the situation, I had no choice but to book a flight with Southwest to reach my destination on time. I was told that I would receive a full refund from United Airlines within 7 to 14 business days.

If I can leave zero stars, I definitely would. Booked a flight from JAX to DEN then DEN to LNK, some had a medical emergency on the plane apparently so we had to land in Nashville Airport, where we sat there for 45min to 1hr so we missed our flight by 20min from DEN to LNK. We had to get a hotel for the night and get another flight in the morning. Keep in mind we had to wait outside in the freezing cold with 2 kids 2 and under with no coats because they were in the luggage going ahead of us with our 2 car seat for our babies for the shuttle to take us to the hotel. So no safety for the kids riding in a vehicle with no car seats. I’ve lost a day of vacation, lost a day paying for a hotel and car rental.

I booked a flight from DCA to LAX with a connect flight from EWR. My first flight was delayed and I missed my second flight. I had to pay for hotel meals and transportation. I filed a complaint with United to get compensated for all the extra expenses but they refused to compensate me.

Regular airport check-in staff have been almost fully replaced by kiosks. Prepare for a truly terrible experience if you do not have a boarding pass ready to go and no checked bag. Any issues or mandatory travel verifications leave you at the mercy of the rude staff. Airlines purposely employ almost no humans to perform tasks needed to even enter security. Your experience is likely going to be frustrating and you also get to witness large amounts of individual missing flights due to the airline's choosing to leave customers with inadequate assistance.

I thought (incorrectly) that United was a higher-class airline. When we arrived at DIA for our international flight, we were loaded onto a plane and sat on the runway for 2.5 hours. We were not even given water. The explanation for the wait given was that there was a "ding" in the plane and it needed to be inspected. Several inspectors later, someone got on the loudspeaker and told us they were unloading the entire plane and that we were to "run" to a different gate where we "might" get on another flight.

I have flown United 4 times in the last 10 years and each has been a disaster. Late or cancelled flights, horrible service and no accountability from the airline at all. The only reason we flew United on this trip was to hook up with our son in Houston on the way to Acapulco. Flight was late out of Seattle and then again late out of Houston. Both were expected as every time we have flown this pathetic airline that is the case. We usually each carry a carry on and my wife carries a small backpack for her purse and snacks. They have a new policy that if you have a carry on and they need to check it they charge you 60 dollars per bag to check it at the gate. We decided to play it safe and pack into one larger suitcase and prepay to check it both ways.

I was confirmed in a window seat for an 4+ hour flight and United changed my seat to a middle seat without notice. Claiming it was better because it was more towards the front. No one wants the middle seat. To top it off they required I check my bag because they claimed to have run out of overhead room. Though, my bag would have fit just fine above my newly assigned seat. I would never recommend this airline. Customer service and experience is severely lacking.

If I could give zero stars I would. Rude personnel, expensive, hidden expenses, bad experience overall and they could not care less. The website is set up to sell and make more money. It is set up so that people are more likely to make a mistake and submit a choice that they really do not intend to accept. It’s all about making more money.

The flight attendant was rude, unprofessional, she could have used a microphone instead of screaming at me to turn around and put my backpack at the luggage compartment way behind me. When I clarify her request she flip / click her tongue / lips twisting it and turn around while I am still speaking. I feel that they needed to send her to training again on how to greet a customer on board and act properly, instead of twisting her tongue. Not until I took a photo of her to attach my review then she has a problem with me and kicked me out of the flight. She is way overboard. I will never fly United Airlines again and will tell everyone not to do it.

I was traveling with my 96-year-old mother, and United DIA (Denver International Airport) could not provide a wheelchair in time to get from the B Concourse restaurant (Cantina) to the gate. The employee at Cantina told us the wheelchair would not come in time. My mother fell 2 times, once coming off of the escalator face forward, and backwards and hit her head as we were ready to get to our gate. We had to use her push cart as a chair. Many of the ledges in the central store areas on Concourse B are terrible, and the escalator ledge too. The first fall was from coming off the escalator, and the second was on one of the ledges at Concourse B. How would you like your mother to fall 2 times at 96?

My issue today is with baggage claim in Trinidad and TObago. I checked my carryon at the gate at DCA due to lack of space. When the bag was received in POS it was damaged and I am told I have to report it in the US. I would like someone to contact me and my carryon replaced.

I booked a ticket today for a United Airlines flight through cheapvoules.com. The price ended up being $168 more than the online advertised price, I could have flown other airlines cheaper. They told me I could not cancel the trip immediately after I booked. 5 hours later I have still not received my confirmation email and my Boarding passes. I have called 3x and they say they are on the way. Cheapvoules is a company that reps United Airlines. Tells me all I need to know.

What a bitter experience with United Airlines. No cooperation from staff members, some staff were racist. Baggage is issue, no refund though it was United airlines fault. We never ever fly with United again.

Today I was on my way to the airport and they canceled my flight at the last minute. I ask the front desk and they gave me a number to call. They were rude. I had to fly with a different airline to a different city and then rent a vehicle because I have to be in school tomorrow. I don't think is my fault and I pay extra for a last minute flight. I wonder if they will take responsibility and compensate my extra expenses.

As a longtime United customer and cardholder, I have seen a marked deterioration over the last year. In May, because of crew issue, my 10-hour, 1-stop flight from Bari, Italy, became a 16-hour, 2-stop flight taking me through Chicago to get to New York. Yesterday I booked a flight using a combination of miles and money, which I've done before. But somehow they charged me the full price without applying the miles. When I reported the error, they accused me of making a mistake and said they couldn't rectify it.

I planned a travel with my family for last July and sickness and emergency surgery hindered from traveling. I canceled the flight and United issued a travel credit. Battled my illness for months and finally ready to travel again united has canceled my travel credit. I was asked to submit my doctor's report which l did. After several emails united kept my $7500. How is that even fair?

Customer service for United Airlines stinks. I wanted use my mileage for my check in bag. When Ii go to check out I could not see the option to use my mileage. When I called, I was with talking to different people for two hours but no one knew why could not see mileage option. Finally they told me wait until 24 hours to your flight then you will see it. I called them 1 hour before 24 hours. I got transfer to couple of people -- Finally I got transfer to reservation again - Some guy answer the phone, first he was rude after I told him about it then he was faking to be nice and told me only that, "You could not use your mileage because only certain flight offer that option," he told me to purchase my bag through credit card and, "When you check in, if you are able to use your mileage point then we will refund your money back. I will call in couple hours to see everything went okay or not."

United Airlines continues to be the most disappointing airline I have booked a trip through. First flight this year was delayed, but I managed to safely get to my destination. Second trip was less than pleasant. Bathrooms were gross and then someone threw up in the aisle (not the airline's fault), but we were not allowed to move from our seats for roughly an hour. I'm not a professional cleaner, but I almost offered my help to get the stench gone quicker. The problem is with my most recent flight. We were traveling to Malaysia, resulting in multiple connecting flights. Our original flight was delayed 4 hours causing us to miss the next two flights. United was unable to finish their end of the transaction and then pushed us onto multiple other companies to sort out the mess.

We decided to book a flight from Charlotte, NC to Salt Lake City, Utah, the return leg of our trip. We flew the other direction from SLC to CLT with Delta and we had not problems. When we booked, we were told that we could bring both a personal item, and also a carry on bag for each of us. But when we went to check in for the flight, we were told that we couldn't have a carry on bag because we were assigned seats in section 6, so no carry on were allowed. We were forced to check our 2 rolling small bags at a cost of $90. We should have paid a little more to get a non-stop flight with Delta since they allow carry on bags at no added cost. If by some chance they run out of room for your carry on with United, they will charge you $65. They will not.be seeing me here soon again unless I am desperate.

The hidden fees are outrageous. We were not told until we got to the gate that you are not permitted a carry-on bag. The attendant at the gate informed passengers that we would not be charged. I was flying with two small children, and had two personal items and two carry-on bags (even though one was very small). Yet, the following day my credit card was charged $130 for the two carry-on bags. The charges are completely ridiculous. United lost a number of customers today.

Be careful!!! Horrible experience !!! Do not travel/waste your money with United Airlines!! This is the world's first airline, who charge for one carry on bag. No carry on bag allowed in domestic flight. They charge $ 59 extra for one carry on bag. Also provide me the wrong information about Chase Bank United Airlines card.

Recently, October 2024, I took United Airlines to court for lack of maintenance which caused costly delays. The court ruled in my favor for United Airlines pay what they owe. The appeals process has expired. United will not pay what they owe. If a company doesn't seem to do normal routine maintenance and that company won't pay judgement's against them, I will no longer risk our lives.

In Los Angeles recently, we accidentally went to the wrong airport. To get back east we would have to wait for a flight the next day. Serendipity, we found Dana Arakawa at the ticket desk. She went through an extraordinary process of searching online and finally got us tickets on a flight out in an hour. We made it home the same day!

Hello my name is Shelia Ann **. I was recently on one of your flights and it was my first time flying with United Airlines. The flight from Omaha Nebraska to Denver was great until we actually made it to Denver, We were stuck on the runway for thirty minutes or more give or take. I ended up missing my flight to Memphis which was suppose be at eleven fifty three. When I finally made to the airport I approached one of your Gate agent for some assistance. She blew me off as if I was speaking foreign language, she gave me this card to scan and basically said figure it out. I believe I was at gate twenty six. I also asked one of the other workers for help not sure what their title was but nothing. I told my cousin on the flight that United Airlines seem to be a good flight but I'm not so sure now. I had to stay at the airport for five long hours, I find that VERY unacceptable. Never had that to happen with no other airline.

Booked a flight weeks in advance for business, 2 hours prior to departure the flight was canceled due to inclement weather [weather for flight was clear and sunny at location and destination]. I've utilized United dozens of times, I'll be changing who I and my company deal with from here on out. We generally spend upward of 100k a year with United. I missed the meeting and had to drive 8 hours for what would've been an hour flight.

Today we had one of the best customer service experiences I’ve ever encountered. Laura, a United Airlines employee, helped us route our luggage from Yampa Valley regional airport all the way to Mexico…even though the connecting flight wasn’t with United Airlines! I didn’t even know such things were possible. Laura went way above and beyond and I am grateful for her help today. I was anticipating a huge struggle. Hats off to Laura and United Airlines for a great customer service experience! Today I know why they’re called “The Friendly Skies”.

Worst airline ever!!! I have flown United only 3 times for a reason. They messed up our flights, and when they delayed our flight home there was no one to help the 30+ affected passengers and then they offer cheap hotels and give wrong instructions so we have to pay extra for transportation due to their mistake. Fly Delta!!!

We purchased, offered upgrades to premium seats, only to find out that they overbooked the seats. Not only were we unable to select purchased seats, we were forced to sit several rows apart. The flight was delayed by almost 2 hours causing us to miss our connection and another 5 hour delay while getting rebooked. That flight then was delayed another hour. We were offered no assistance from UA, nothing. We were only told it was out of their hands.

I have been a loyal United MileagePlus member for over 20 years, reaching the highest status level of Premier 1K thanks to my commitment and frequent travel. I truly valued the service United provided and chose to remain loyal through all these years. However, I am extremely disappointed with how my status was handled during a difficult time. Due to the COVID-19 pandemic and the lengthy process of obtaining my Green Card, I was unable to travel for over a year. As a result, United completely reset my hard-earned 1K status to zero, leaving me without any recognition of my decades of loyalty.

I've been changed 229.95$ for 13 Pounds overweight at Yul. The lady says that it was going to cover for all my legs... 2 total, which wasn't the case. So, I had to pay another 50$ on top of that. I emailed them and there's nothing they can do?! Thanks for stealing my money!

On 22 Oct 24 my wife and I flew on UA1744 from DEN to PIT. The service in First Class was outstanding creating an experience like we had 40 years ago (when we got an upgrade to first class). The team lead by Abbey, rates the highest. We were treated as special customers, because the team cared. Highest kudos from Seat 3E.

I’ve been flying for 60 years and after multiple poor experiences with United Airlines, I have to say they are by far the worst airline in the industry. The gate staff and flight attendants are abysmal. I can see why they have 1.5 out of 5 stars.

I was on a flight from Cancun to Los Angeles and decided to purchase a red wine. While reading the menu, I saw that wine and beer are complimentary on all international flights. When I informed the steward, he said this did not apply. I then tried to use my card, but it was declined since I hadn’t set it up beforehand. After showing the steward the menu, he mentioned that this flight is not considered international, unlike flights to London or Paris. I didn't argue further, as it was clear I wasn’t getting anywhere, but I was very disappointed.

I was reminded why I don’t fly United, yet again. They considered my carry on bag a carry on traveling one leg then the next they charged me $50 saying it was 1” over size. Unlike Delta's amazing customer care service, United nickels and dimes you at every corner. If you get stranded somewhere on a United flight, they don’t take care of you very well with accommodations or meal expenses. I will be back to avoiding flying United at all costs as I don’t feel appreciated as a customer.

Joana ** from United Ground Express was amazing! She was so sweet and really went out of her way to escort my mom! You should ask for her when you need help getting around the airport in a wheelchair. She knows some words in Spanish (beginner level) too and tries her best and makes people feel welcomed! She deserves a raise!

We had a flight booked but my wife was hospitalized in Florida. She was not able to fly on the scheduled flight and we had a dr. letter. United refused to refund the fair. Caused me financial problems

I fly every 2 weeks, recently I flew with Mesa Airlines dba United Airlines leaving Houston, I have never seen such a dilapidated aircraft in my life. It was dirty, it was old, it smelled horribly but the worst part is during take-off there was an excruciatingly loud cracking noise and a portion of the top of the exit door popped off/open. The passengers were panicking, praying and talking about dying. We tried to call the flight attendant to alert the pilot, we did not know if the rest of the door was going to fly open. When the flight attendant finally came after we got up to cruising altitude, she brushed it off and said the damage was cosmetic! This plane should not be in the air, during both taking off and landing, the cracking noises were absolutely awful. I still have PTSD from this flight. United, you can do better!

On Monday I fly first class from Fort Lauderdale to Houston Texas, arriving at the airport the counter is manage by seven employees but only one take care of the customers, however ones you arrive to the plane you noticed that the staff address every passenger in first class by their name, however I guessed because I am Latino I was referred to as you... Yes "Hey you. Want you want to eat..." I saw how nice the steward treat everyone but me or and another gentleman from India, we were not offered drinks or anything... That was only reserved for ** passagers, furthermore food was cold and don't bother in changing or apologize, as a Jew I feel I was traveling with the Lufthwaffe and the steward were Superior Arians from the SS, their hate for us was so evident that one of the passengers ask me if I know the stewards from somewhere? As she evidently hates my kind!!!

10-21-24: I flew United Airlines wih my sister-in-law, who has a disability. As the flight was full, I was not able to get her a seat next to mine. When I explained the situation to the two attendants at the counter, they went out of their way to make sure that we were seated together, going to great lengths to approach multiple passengers and offering 1,000 miles to a lady who was willing to move to a different seat. I did not get the names of the attendants, but know that I am truly thankful for your efforts and completely appreciate your commitment to customer service. I had never flown United before, but I am for sure going to start now. You have created a new loyal fan. #unitedairlines #bestcustomerservice #bestcustomersupport

Thanks so much United Airlines! I really find it odd that the first two of our three flights were delayed, but once you all have us late and running through the airport to another concourse, you want to leave on time. Forget letting us on the plane because we’re six minutes late. It’s not all bad though, at least your pilot waved goodbye to us as he was backing the plane away from the gate 9 minutes early. I think we’re flying Delta from now on!

I and my wife had reservations from Feb 2024 for this flight first class. I wanted a Delta flight but there was no availability on Delta from Atl to Austin direct flight so I settled for United even though I had never flown them before and I would need to catch a layover and second flight to Austin from Houston. Well apparently the seat in the row behind us was broken. They bumped my wife to coach due to us being the last to book a flight???? Really? Not only that but they also had another seat broken in the row behind that. They refused to give us our original seats that were in fine shape. They refused to seat us together in coach. We had to sit separate. They gave us a voucher but I will never fly with them again. The first class on United is a rung down from business class on Delta as far as seat comfort and amenities. They offer only water in first class.

Hello. I wanted to express how much my wife and I enjoyed our 1st time flying with United Airlines on business class. We had a round trip ticket from Boston to San Francisco. For some reason our seating was incorrect on our return flight (Oct 8th 9;00pm to Boston). I placed the order through AMEX and when I called them to correct the seating they told me to contact United direct. When I did I was told to talk with the crew at the boarding desk. When we arrived I spoke with a young lady named Selita ** and her co worker Louisa. They could not be more helpful!! Selita with her beautiful smile corrected the seating and we were on our way. The whole crew was great! We plan on flying United on our next trip. Thank you. Steve & Martha

They are stealing expensive luggages at check in like they are prohibited and make you leave them at the airport. Though on a website everything is clear. Horrible customer service and robbery on top! They tried to steal our luggages worth $1800, by not allowing to check them in! We had no choice but leaving them at the airport.

Never will I fly with this airline again. The flight was 2 hours delay getting to Jamaica. At our layover in New York, the flight attendants were not helpful or organized when it came to the passengers to the point I got into an altercation with another passenger all due to flight attendants making an announcement about allowing people who have connecting flights to get off first because we arrived late to our layover. But passengers didn't listen and the flight attendants did nothing about it. So me and my sister was stuck on the plane for 20 mins. No alerted us telling us that once we got our luggage from baggage claim that we would have to go back thru TSA again. We was just told to pick up and drop them off back at the check in and that was it.

We are travelling to from the US to Hong Kong in November and United Airlines said we need a visa, we emailed Hong Kong immigration and got a response that we do not need a visa. We told United what we were told and we told 'without a visa we would board'. We send the app and documents to Hong Kong immigration and received an email 'a visa isn't needed, there is a visa free period, one will not be issued, the case is closed', so what right does United Airlines have to overrule the country? How can I get a visa if the country immigration says one isn't needed and won't one? And they refuse to give us our money back so you know where this is going....

Worst airline you can possibly book with delayed our flight back to AZ. 3 times due to flight crew issues. And last minute cancelled the flight when they could have let the issue be known they gave multiple false reasons to why the plane was delayed, then offered free hotels with the out-of-pocket expense to get there and back. (Mind you, it’s a 45 mins plus drive to the free hotel they offer). Never again will I fly with United Airlines again for their poor service!

I bought two United Economy (fully refundable) tickets for me and my wife. I paid the tickets with some future flight credits (about $400) and my credit card (the charge was about $25). I had to cancel my flights due to being sick. I canceled the flights more than 24 hours ago, and I was supposed to receive a full refund according to United's fare rules. However, United did not process the refund after a month, and so I contacted United. United declined my refund request by suggesting that my future flight credits had expired. However, had United process my the refund timely, I would still have some time to use the future flight credits. What's more ridiculous is that they initially refused to refund the $25 credit card charges. I had to reach out to them again to ask for a refund of the $25 credit card charges, which obviously had no expiration date. They agreed and suggested that I should receive a refund in a week or two.

Made R/T on two airlines: Delta and United: one on the way in, one is out. United was economy, Delta was first class. United tickets was twice less expensive $400 vs $800 Delta first. United economy is better than Delta First: food, service, convenience. United in economy served dark chocolate quinoa bars, Delta chips and pretzels, despite announced will serve food. First class Delta was packed, while economy was half-empty, United economy I had all row for me. Delta offer unlimited drinks. Has no sense in full absence food. Delta does not serve first class passengers in its airport lounges: United does.

I have a United Airlines CC for miles because I fly to Africa frequently. I used to be able to fly to Kenya with 75 to 100,000 miles business class. Now it is almost 300,000 miles one way business class. Not sure why things have changed, but I have switched my credit card to Capital One, which gives me Delta and Kenya Airways. much cheaper flights much better miles.

My wife and I were on a flight from Vancouver to Houston. I used the United app to checkin for the flight and when I enter the number of checked bags (4) I was charged $567 in baggage fees. I tried to remove the number of bags, planning on just checking them at the airport but the app would not allow me to complete checkin without paying the baggage fee. When we got to the airport, I asked multiple agents how I could get the fee corrected and was told I had to contact customer service.

The Baggage claim department at the Newark Airport needs to do a better job following through with claims that are placed for damaged bags. I used United business class for a RT to Italy and unfortunately noticed that my bag was mishandled resulting in one of the wheels being completely disconnected from the bag when I returned. 8/27, I was offered two different suitcases which was of lesser quality and one had material chipping off of it. A file was placed by Gloria for but I understand to be for a replacement bag and I was told to call a number on a yellow card and ask for Barbara or Angie who were the supervisors. Now that I think of it, I was also told that I would be contacted.

I had an amazing round trip from Tampa to LA (5 hour flight) at United. Both flights departed on time, both had very easy and organized boarding process, both flights had nice, smiley crew at gate, both flights had really nice flight attendants. On the way back, the cabin was very cold, while it warmed up the flight attendant gave me a blanket, tea and also a lot of snacks to take home.

I was sick and for the safety of the passengers, I asked the customer care to cancel my flight and gave credit. When I tried to redeem them, they charged me, and said refund will take time. I redeemed half and gave the excuse since you partially refunded you cannot get fee back. :/

The first leg of my return flight was delayed due to a United mistake and I missed my connection. I spent over an hour with a United agent trying to get on another flight but they "couldn't find an available flight". Five minutes of searching showed several flights- I even gave the agent the flight numbers. Of course, she told me she couldn't book any of these. I gave up on United and flew home on Southwest. United refused to compensate me for the return flight. I will NEVER fly this airline again.

The company took my money for a flight, canceled my flight, and when I was nice enough to adjust it to another state entirely, I had a credit of $120. This is my money, not a credit they extended for the canceled flight. Then I go to use the credit and learn it was going to expire. This makes no sense as it is not a credit they gave me for my inconvenience, it's the money I already spent on the flight they canceled. When I asked for the funds in cash then, a refund as any other business in the world would extend, I was told no and it took them past the expire date of the credit which now is no longer available. When I asked them why, they said "policy". This is actually theft. I don't know why a billion dollar company needs to keep MY MONEY, and sadly, a tiny $120. Not everyone in the world has funds or needs to travel every year. This is a robbery. I asked nicely multiple times and time is up. They lost my business today. Good for you United, I'll go back to Southwest. Disappointing.

United is the most unprofessional and least punctual airline I’ve ever encountered. My flight was delayed from San Diego to San Francisco then I missed my connecting flight. I waited from 12:45 to 4:30 for the second flight. They land late and it gets delayed. What was suppose to be a great start to a vacation has turned into a stressful situation. The staff at the gate could care less. The airline itself is absolutely the worst. I would rather fly Spirit than United. Never again will I fly with them. They’re late, they’re not professional nor friendly. I would recommend everyone to think twice before booking a flight with them. I honestly hope they go out of business one day so a better airline can take their place.

United Airlines made me check my luggage when they said luggage compartments were full. It was a lie. Plenty of luggage space. Inconvenienced, carrying my laptop and have to go to baggage claim. An Inconvenience to me and my time.

Do not ever fly with pets on United. Worst company ever. I had a flight on the 14th Sept. They refused me flying with my miniature dogs because I only had one carrier but they only weight 3.5 lbs each. They told me to come back the next day with 2 carriers and 300$ for the dog fees and they would let me fly no problem. I did so came back the next day, now they had other reasons for me not to fly. Each dog had to be accompanied. Well I found a volunteer. Now I had to purchase a seat for my second dog, 300$ USD. There was no way this Katherine at Montreal Airport was going to let me fly with my dogs no matter what. Rude, horrible person, she should be fired on the spot.

My work recently booked a flight for my family to relocate to Orlando from Denver. Everything about the trip was amazing except the flight. We had our 5 and 7 year old in separate seats. Last time this happened the flight attendant had no trouble fixing it instantly. This time they refused to do anything. Luckily people in their seats offered to switch. We were 2 hours early and we're very friendly. I don't know why they had to be so rude and not help us. After 15 years using in United I would rather walk.

The check in agent ruined our Christmas vacation. When I checked in the agent threw our bags it hit the wall so I asked her, "Can you please be more gentle with them." She got petty, apparently a supervisor, boarded by last name rather than group which I have never seen before flying the past 30 years, then didn’t allow us to board and called security on us. Luckily I booked with American the next day but we literally missed Christmas. United didn’t even apologize after I complained and submitted the video evidence. I disputed the charge with my credit card company and got my money back.

I am heading to PDX and it's September 13th on flight 2107 and Julie the flight attendant is very professional and just a delight. I wanted to Thank you for hiring such a Awesome lady. She was understanding when I accidentally tried to pay with my ticket code...not payment code. She helped us get on the internet, checking back too during flight to see if we are comfortable. I hope you hire more employees like Julie. Thank you again for always being the Best in the sky.

They taxied out to runway knowing they had a bad sensor. Then they say our flight is ahead of schedule but sit on runway for 40 minutes to tell us we have to go back to terminal. Honestly will never fly again with United.

I received an email about upgrading my seat. My assumption was that my boarding group would also change. This was not clearly stated in the email. To my surprise my boarding group didn’t change and I had to check in my carryon. A better and clearer explanation is needed when sending the promotion emails.

Our flight with Air Canada was delayed and United Airlines was kind enough to book us a direct flight back to Newark the same day!! Thanks United and we are grateful for all your help with getting new tickets and also service during the flight was excellent as well.

Had another bad flight experience on United Airlines from Colorado Springs to San Luis Obispo, CA, on Sept. 6, 2024. The flight from Colorado Springs to Denver was fine...this time. Usually it's delayed and I have to scramble to catch my connecting flight to San Luis Obispo. BUT, the flight from Denver to San Luis Obispo was horrible. First it was delayed supposedly due to operational/mechanical issues; then the boarding gate was changed; finally boarded and was told it was a smaller plane (for sure) and had to wait for fuel. The plane was disgusting.

Just wanted to mention the excellent service by one of the employees at Ottawa Airport, United Airlines. I’ve often had a bad experience with this airline but today was different. This employee went the extra mile and explained everything so well. It doesn’t take much to be pleasant and joyful. This person was. Promote her! Katherine - keep it up!

We experienced:

After being a loyal United Airlines customer for 8 years, I've finally reached my breaking point. Over the past 2 years, I've watched United's service nosedive, but my recent experience took the cake - if only it were edible. On my flight to India, I was served food that was not just cold, but stale. Complaining felt like talking to a wall, with the flight attendants shrugging it off, saying, "This is what we can offer you." Really, United? Is this what you think of your customers?

We had a trip to Costa Rica from Orlando. On the Return the airlines were having problems with the ransomware software. We were told by United employees the only way we would get home would be to purchase Copa Airline tickets which we did. We bought Coach tickets and separated our family of 6 when we're to flight back first class. Our daughters 9 and 10 had to ride by complete strangers for a 6-hour flight. We were told that we could get a refund for our original tickets once we got home. Now they are refusing to refund our flights or give a credit.

I was on flight UA1 from San Francisco to Singapore. My flight attendant was Ruchi, he went over and beyond to make my flight experience pleasant. I never had to call for him. He was always there to ask if I needed anything. For his service I feel he definitely deserves a raise. Over all 5 star service. 10/10! Food A+, service A+++. Thanks for the Amazing experience, Heather P

The true value of any service is how they treat their customers when they screw up, and we found out United is horrendous at this. We planned a once in a lifetime trip to Japan on United (this trip operated in conjunction with ANA). Our original trip was for 9 days. However, on Sunday, 8/25/24, 5 days into the trip we received a message from ANA stating that there was an impending typhoon and that “in case delay or cancellation is expected due to bad weather, etc. you may change your flight reservation (transfer flight) or request a refund without any handling fee, regardless of the actual flight status.”

I’m very disappointed with United Airlines. I’m part of a claim with 6 total people. We are trying to recoup our money from the Microsoft issues. We are trying to get reimbursed the money for our new airline tickets and baggage that was able to get us to our cruise. We had to rebook with another airline because United failed us and had to cancel our flight and there was nothing going back out to meet our cruise in a timely manner. We were reimbursed our hotel in Alaska which was only 792.51 for 6 people, but not our airline tickets and baggage. Our original United tickets were total of 2,271.60, our new flight was way more because we were told so late that our original flight was cancelled and had to pay 5,644.20 and 210.00 for our baggage.

NEVER AGAIN!!!! This is the third flight I’ve taken with United, and the third with more than 5 hours in delays. I don’t know what the malfunction is, but it appears to be systemic. Our flight was delayed so our plane could be diverted to another flight that had been delayed. If an airline cannot deliver the product sold, it should GTH out of the sky!

I booked a flight to Newark NJ 2 months prior. Date of flight was June 12. The night of June 11 I went to check in and when I put my confirmation number, my flight information could not be found. I called United Airlines to say I’m having trouble checking and they said my flight was canceled two weeks prior due to system error. They had to rebook my flight but ended up recharging my card. They said I can get a refund but I must take it up with my bank and the bank will dispute with them. I did just that and got a refund.

Hi. I used to be a big fan of United, and it was my go-to airline for the past 12 years; I loved the service, the app, and the flight variety. Unfortunately, that took a turn in 2023 with severe delays and bad customer service; I'm surprised the company would drop its core values. I started exploring Delta and America; surprisingly, I found it much better. I then learned that United has 40% more flight delays than Delta with one Google search. I recommend you try alternative airlines if you have a similar experience. I'll miss the old United! Joel

Wow! Customer Service is terrible at United. I'm a Platinum member and will be 1K very soon. But it means nothing when you are trying to get an issue resolved. The upper management of United Customer Service department needs to be held accountable.

You must add the option for zero stars. They do not deserve one star.

United Airlines changed my flight at 3 am on the day of my departure. We had booked the flight for 7:30 am and online it said 7:30 departure on my confirmation # **. I received a text at 3:14 am, (I was sound asleep, not expecting to get up until 5:20 am) saying my flight was leaving at 6:14 am. When I woke up at 5:20, I received a reminder text stating my plane was boarding at 5:37 am. We rushed out the door and made it to the airport by 5:50 am. I was unaware that United Airlines did not require a boarding pass and so I could have went through TSA with only my ID. But because I could not find a kiosk to print my boarding pass, I went to the front counter to try to get a boarding pass.

This airline and perhaps others too have found a way to make more money off of consumers. Now there’s a basic economy tier for which you aren’t allowed a carry on bag. For carry on bag privileges, you have to book a regular economy seat which is about $50-60 more. Also, the rows are extremely crammed now. There’s no leg room. I’m 5’8, so if you’re taller than that you’ll need to book a first class seat. This is ridiculous! This corporation is greedy!

The most horrible airline I ever got across in my entire travel experience. I had a flight with UA from West Palm Beach - Newark - Fra. Well the first flight was totally a hell, the flight from PBI- Newark was delayed for 5 hours!!! I ended up arriving at Newark after 5 hours!! After the original time, I was supposed to take a flight to Germany FRA and because they were super delayed I missed the flight to Germany, I arrived at New Jersey around 11:45 pm at that time there was no more available flights to Germany, well I had to wait until next day to get another flight to Germany, I went to the UA airport counter, the employees were so rude, they said they couldn’t give me another flight because the flight was operated by Lufthansa, I went to Lufthansa and they told me that United Airlines had to do it, I went back to UA counter and one of the employees told me she cannot help me and told me to call the customer service phone line.

First our flight from Germany was delayed on the tarmac for 2 hours supposedly due to rain but other planes were taking off no problem. Then because we were late we missed our connection home. They rescheduled it but we had to completely go back through security despite having done it multiple times. Then without saying anything they changed the gate we were leaving from, luckily we were paying attention and got to the new gate on time. Then we sat again on the tarmac for and hour plus because they had to burn off some fuel?? Then something happened to the runway which further delayed us. From start to finish this flight was a complete nightmare. I will NEVER fly United again.

This airline has gone down in reliability. Stuck in Newark for 2 days. The vouchers to get me did not work.. I'll never fly with them again. I've been loyal for 25 years and what they did to me this weekend I will never let happen again. I paid for high end seats and they screwed me all the way home. The staff was rude and treated you with disrespect. I will write a bad review on every United site review I come across.

Simply put they do not care about you or your family or your well being or safety. They stranded us in Newark New Jersey for two days. They canceled our original flight after three hours on the tarmac. They didn’t offer a new flight, hotel, meal, transportation, nothing. There me and my family were at 2am in Newark, a very sketchy town. We had to pay out of pocket for hotels, transportation, meals, etc. Do not waste your time with this airline.

United is not a good airline. They only want to take your money. How do you charge my third check in bag $150 after paying $90 for my other luggages. Unfair business practice. So you make spend $240 on luggages. Don’t fly United! They are only money conscious. Also, their staff are not quite coordinated. I needed to get a duffel bag but everyone kept turning me around. Meet this, meet that!

Both flights delayed. On first leg- Missed 5 key vacation hours as a result. Extremely high baggage fees. Return home - forced to check bag at gate. Bags were lost and sent to ORD. Caused a stranded car and Uber expense home. 15 hours later we sit here with no car, clothes, medications, toothbrushes, and most importantly, COMMUNICATION.

United has became a budget airline. Not only are customer service lines long, flights are cramped (often delayed) you now have to pay for your carry on bag just like Spirit and Frontier. It’s an additional 80 bucks for a checked bag both legs of the flight. Save your money and fly with American or SouthWest. It’s shameful how airlines try and extort customers for the most basic necessities like a seat and carry on luggage.

I flew from Costa Rica to San Antonio, TX Friday, August 9th/flight number UA1447. The crew members were unfriendly at the counter in Costa Rica, and the Flight Attendants were even worse!! There were 2 women (the young one with brown, long hair was friendly) and 1 man. The woman with black hair and the man were both very rude and unfriendly. Both rude flight attendants were seated at the front of the plane. They were even making fun of a woman passenger that was on business class because she was putting on lotion and deodorant before landing. (She was flying with several kids and I was seated on the first row of seats of Economy class following the Business class).

I tried to book a ticket from EWR to Berlin Germany. Google flight sent me to United Airlines. After filling out passenger information, the price increased 20%. Also during booking process, United Airlines was trying squashing more cash from me in any way imaginable. Feeling victimized, I eventually gave up and booked the tickets from Delta.

United is the worst airline out there. Every single flight I’ve had over the last 10 years has been delayed, cancelled or rerouted. All this while getting less room, no meals, barely any snacks and higher prices. I love waking up at 5:30am for a flight they’ve delayed for 6.5 hours and then getting kicked off the tarmac because they forgot a food cart causing the flight to be flat out cancelled. Absolutely disgraceful that they’re allowed to run a company like this.

Flight from London to Washington DC on 08/01/2024. Before boarding have remind the staff regarding for luggage transfer from Emirates airlines to United Airlines, staff was promised to make it in system, when landed queues 3 hrs in United airlines lost bag to register for lost bag. Waiting 3 days in Washington DC for baggage delivery to hotel however no news, no email, call them 1000 times, no answer. I need to flight To Seattle as flight had booked in advance.

I don't normal write reviews but after our experience with United over the weekend I felt others should be aware. We were taking a cruise through Norwegian and using United for our flight from Norfolk, Virginia to Newark, New Jersey. This should have been an hour flight at the most. You are always told to get to the airport two hours early. We did that. The line for baggage check-in had hundreds of people in it which surprised me. We prepaid our bags but the that service was closed!! There were four flights taking off between 6 am and 6:30ish and only 3 people to handle the hundreds of people trying to fly. We stood in line for an hour and a half before they stopped taking any more bags.

The organization is awful, all the flights get delayed, never take off at time. They never assist with rescheduling. The plane is uncomfortable, no AC, no water when you ask them about it. The service at desk is awful, they always look stressed and never help

United Airlines Customer service is a scam center. I lost $700 after cancelling a flight and not being able to buy a ticket within a limited period of credit. Even after contacting them in writing ahead of time of expiry. I requested to extend for 1 month - so that I can buy a ticket and they referenced United Policy and when I asked for the copy of the policy Mr. ** from United Airlines Customer service never sent me a copy - rather went radio silence with my email response. This is another scam routine United Airlines is running with some trained professional to decline any returns.

They hire incompetent idiots who don’t do their jobs & do not care. They refuse to give you your luggage when they’ve canceled a flight, even though the plane isn’t going anywhere & they’ve already rebooked on a flight days later. Yet they have no issues leaving other luggage all around the airport unattended where anyone can walk off with any bag they chose or slip something into, no questions asked. From self proclaimed supervisors in the customer service & baggage departments to the morons working in the airport, not a single one knows anything about anything, nor do they care.

If there was a rating for zero stars, that is what United Airlines would receive as a rating. They are so great at making mistakes with reservations and not upholding their part of the mistake. I was charged for baggage on their account due to reservation error and they refuse to refund me for their mistake. Furthermore, they ran out of food on a 15 hour flight and gave my child food they FOUND in the back which made him sick within 30 minutes and he started throwing up on the flight. Customer Service is a complete joke, they didn't even care when I explained to them what happened. How do you run out of food and not take responsibility and even more, this affected a child. They simply said they will be sure to share my feedback, not a single apology or help from them. Pathetic excuse for a airline.

After a phenomenal trip to LIB Costa Rica I arrived to the Airport a bit early and would have wasted time just sitting. Steven ** and the entire United team allowed me to leave earlier. This was excellent customer service that they provided without any fuss. I appreciate the flexibility and consideration.

I guess a one star is like a Penney tip. This is what United Airlines gets from both my husband and I. Shame on you United airlines. We had a wonderful once in a lifetime 2 week Safari trip to Africa planned out and you absolutely ruined it! We eventually got to our destination after delay, after delay, after delay and finally missing our connecting flight. We were so stressed out and fatigue from being stressed out trying to find another connecting flight so we didn't miss our safari trip, we finally got one. Once we got to our final destination our luggage was nowhere to be found. We were reassured from United airlines upon checking in that it will go to our final destination, well it didn't. So we put in a claim at the airport.

I flew United 2 days ago, purchased a last minute flight due to an emergency and paid exorbitantly for an economy ticket. The seat was broken leaning forward, never had this experience before on any of my flights. When I retrieved my suitcase the front emblem was turn off ( brand new suitcase). I will never ever fly United again. This airline needs to be out of service!!!

Canceled flight to Kauai, Hawaii. After sending us to Denver, Co. No one wanted to speak to us and tell us where our bags were or where to go for help. Just wanted to hand out card for you to call and speak to someone on phone. After waiting 2 hour to speak to someone they would hang up on you or you would get disconnected either way and have to start over. Could only offer to get us there in 3 days! No meals. No hotels. No other flight possible for 3 days.

On a flight from Houston to Hawaii the airlines had the passengers on the plane for 3 hours before takeoff. Not sure why. 3 hours! No food or drink. Could not use bathroom! How do they get away with this????

We had a very bad experience talking to one of the customer service agent name Carly. Not only she cannot understand what we are trying to explain she was also kept telling us how we do the online check-in wrong. She said the reason we can not do the online check in because we purchase the check in bag first before the check in process... We do not understand when she said this because we follow the step-by-step online check-in through the website. How can we possible doing it backwards? And the worst thing she did she hung up the phone couple minutes after we said we want to talk to her supervisor. Called on 07/24/2024 around 10:30 - 11:00 pm EST.

Delayed flight due to current or anticipated disruptions related to airspace and/or ground congestion. Houston to Panama so got to Panama 2 hours late paid for internet on plane and it didn’t work. Leaving Panama flight was delayed an hour and 10 mins was stuck in plane on runway due to there only being one runway so say on runway for a while. Connecting flight in Houston was cancelled due to weather but even if it wasn’t cancelled I would have missed flight due to delay. Had to stay the night in cold airport, got about 45min of sleep due to it being so cold, got a seat on first flight out in the am, 7:30 flight was then delayed to 8:20 due to crew and pilot not being there.

I have traveled to CA three times this year on two different airlines. The one trip I traveled United was very stressful and disappointing due to mechanical issues, delayed flights, missed connections, poor quality seats and amenities (video for longer flights), limited overhead space, multiple changes in departure gate, etc. My experience with Delta was far more positive.

I cannot believe that my 13 old daughter has to sit by herself on the plane, I tried to buy $36 seats but it not giving me the right to purchase. Said I call. They said they were sold out, they wanted me to buy $136 to &145 seats. That so ridiculous.

Brazen swindlers. My bag fit easily into the carry-on size box. I bought a ticket with hand luggage. But they refused to put me on the plane until I paid for my hand luggage as baggage. Why did they create the measuring box? If it doesn't make sense. I showed a screenshot from their corporate website, where the dimensions of hand luggage were indicated. But the company employees didn’t care about the site.

Not the greatest of experiences - paid upgrades not honored and check-in consultants were not particularly helpful and/or were very inexperienced. Furthermore, the customer service was lacking and will result in refunds only being processed (or at least I've been told) within 21 days of travel. As a result, I have decided not to book with United Airlines in the future.

My experience with this airline has been nothing but disappointment after another. On our way to Montego Bay our plan was delayed. Then we boarded and took off a while later. They thought one of y'all employees was stuck on the plane so we had to land and wait for another flight that took 4 hours to come. We had two connected flights. On our way leaving Montego Bay we had went to our gate and waited then was directed to another gate where they didn't even know if we was supposed to be at that gate or not. Then we was directed to another gate again. We was supposed to board at 1:11 and leave at 1:50. Instead we left almost close to 5 which then made us miss our second flight to go home.

Check in service were rude on July 21,2024. I know you have some issues with software but don’t need to rude to me. You should at least help me out rather than goes to other counter. I will never fly United again.

They broke our car seat and stroller combo. Stroller is unusable at this point. Our local branch helped us file a claim. They admitted that the fault was at our origin and that they broke it. After this I called the claims and submitted the receipt that they asked for, they said no they won’t do anything and that they are not liable for breaking it because it’s not luggage. They said they’ll give us a $100 flight voucher but that’s all they will do. Our stroller is still at the airport with our local office because it was broken. We’re out a stroller and one that fits a car seat which is needed for our baby.

United refund request. I made an online reservation in March 2024 for a family of 4 and 10 mins after canceling the reservation due to nondisclosure of ticket restriction on the site at the time of booking. The company assured me that the entire reservation was canceled and provided a cancellation email in the first 24 hours which is the grace period allotted to all reservations. After realizing no refund was received I dispute my credit card which United fought back stating it as a valid charge. I called to speak to United in May. I found out that they only canceled 1 person off and currently 3 people are still active on their end. After understanding the error that occurred the agent said to go on their dispute site and submit refund and documents, which were submitted on 5/27, Jun 3, and Jul 17 with no answer.

If I could give a half star I would. I will never fly with this airline again. My flight to my destination yesterday was canceled with no real help from United to get me where I needed to go for my business trip and to top it off their employees were rude and completely unsympathetic. Then, my late-night flight home got canceled just before boarding was supposed to start and again, they were not helpful.

Word to the wise, don’t use United for your flights. I don’t ever do this but I have never experienced anything this insane in my life. We got up at 3 am for a flight from Portland, Maine to Chicago. One of 3 flights we had to take back home across the country. Upon arrival, we sat on the airplane for an hour while maintenance attempted to get the plane running because the fuel pump was out along with a few other issues. This plane should have never been in the sky. After that hour we were all asked to deboard, which was totally fine because I would rather them catch it on the ground than in the air. About 40 minutes after returning to the airport we were all told to reboard, the fuel pump still broken.

Stay away from this airline. I booked my flight over a month in advance. I had made plans for my trip and they cancelled my tickets just a few hours before my departure then they reschedule my flight but I had to wait over 5 days so I had to cancelled my trip. They ruined my vacation. STAY AWAY!!!

This is the response from United Refunds, I paid for premium economy and did not receive it and United refused to refund the difference. "We apologize for the inconvenience you experienced on your recent trip with United." You apologize, for the inconvenience??? United Airlines did not provide the service that I paid for credit card **. On September 10, 2023. I paid a Premium for Premium Plus an additional $1200.00. on Flt 987 on May 2, 2024, from ORD-CDG. The pilot of Flt 987 left us stranded in Chicago after telling the crew of United Flt. # 2664 that he would wait for us and 8 other passengers that landed late because the pilot of Flt # 2664 neglected to have the proper amount of fuel to complete the flight. He knew there was rain in Chicago and was unprepared to deal with it like a professional.

I called to change my flight ticket and this girl with a Strong language, I'm really try to understand her but I can't so I request to transfer to a Spanish speaker, Thank God GISEL from call Center in MEXICO took only 6 minutes to fix everything. Wow, Wow SHE is Amazing.

First I would like to recognize Dhalia for exceptional customer service. Dhalia was able to get the entire situation in timely manner and voice and instruction are all clear and simple. She always listen on the customer's concern and she solve concern in timely manner! Ms Dhalia deserve above position or increase in her salary. She has all the qualities of a manager who can manage problems fast. I really I appreciate Ms Dhalia. Thank you. Thank you so much! Hope many customers will be routed on your line! 100% satisfied!

Do NOT fly United Airlines. We sat on a plane for 5 hours and 10 minutes on a hot tarmac in 90 degrees and they didn’t let us off. It was inhumane and torturous. People were overheating and everyone was dripping sweat. The pilot wasn’t quick about giving updates and the crew was panicked as well. I’m not mad about the delay, I’m mad about making us all sit in the hot airplane. Oh and after expressing this to customer service, they didn’t compensate to make it right!! Choose an airline with better customer service.

We had a very bad experience with customer agent name Hope. She was not helpful and was not speaking clearly. It was so difficult for us to understand…. United Airlines really need to see who they are hiring. Disgusting.

Well this was my son first flight with United Airlines. It is a bad experience. Please please I request do not buy tickets for this airline. We also called in customer care and complained about the issue but they didn't help us. Better not to fly next time.

Alvin ** has restored my confidence with United Airlines. Alvin ** works at the XNA airport in Northwest Arkansas. For the most part, I’ve been lucky to not have many flight disruptions. On July 12, 2024 my luck wasn’t working in my favor. I woke up at 3:00 AM to find that my 1st flight had been delayed due to the captains not having enough downtime. I immediately called United Customer Service and they quickly got me connected on another flight going out that same morning. I arrived to the airport and boarded the 2nd flight. Our 2nd flight backed out of the boarding area and soon after pulled back up to the boarding area stating there was a problem with engine # 1. I immediately called United Customer service to book my 3rd flight of the morning. They got me booked for a 2:00 PM flight out of XNA headed to TPA.

I need to change my flight to an early date and received top tier customer service from Amonee a Chicago representative. She was amazing and explained to me multiple options. She made sure I received my email confirmation of the changes and boarding pass from the app.

I had an extremely disappointing experience with this airline. Their customer service is terrible. They are blatantly racist towards customers of different ethnic backgrounds and those who speak other languages. They do not assist customers, provide solutions, or show any care for their passengers. Instead, they leave them stranded in airports without any help. I filed a complaint and have been waiting for more than 30 days for a response regarding the measures taken. I would never recommend this airline to anyone and will avoid flying with them in the future. Their behavior is unacceptable and they need to make serious improvements to how they treat their customers.

I traveled business class from New Delhi to Liberty, Newark airport, flight UA83 on 07/04/2024. Overall service was poor. No one came to ask if we would need anything until the dinner time. They started serving dinner without even asking if we would like to eat now or later. The staff got into an argument with a passenger sitting next to me when she expressed her dissatisfaction about the poor service and rude attitude of the crew. The dinner had a peculiar smell to it as if it was stale because of inappropriate storage/handling.

I purchased tickets with my girlfriend and they had us in different rows for seating??? 40 years of flying and I have never experienced such stupidity in an airline. Who thought of this???? There is no benefit to doing this other than losing customers.

If I could give 0 stars I would!! I had a flight scheduled and everything was normal. Boarding started at 7;06 and now is 9:27 and we haven’t departure yet. They don’t even provided water or bathrooms and AC was not properly working. It was 81 Fahrenheit.

Absolute worst customer service of any airline. We had a problem with her flight out of BVI. Couldn’t even get ahold of a person, I was on hold for an 1:38 minutes. I missed a flight. Cost me $500 out of pocket completely. You know it’s hard for booking something that couldn’t actually happened.

Had a flight from Houston to Austin recently where a mysterious “maintenance issue” seemed to allow 2 separate passengers to board way later than the flight was supposed to depart. As I’ve been told by the airlines many times, the doors to the jet way close 15 minutes before departure and that’s it. You’ve missed your flight. My flight was originally scheduled to depart at 20:25 pm so 20:10 should have been the absolute latest anyone could board. We had one passenger board around 20:30 and another at 20:45. It seems as though United is simply using an “issue” to ensure that late passengers (no doubt late due to another United delay) make their connections. I’ve had two united flights today and both have been delayed.

I recently flew with United Airlines from Frankfurt to Madison, connecting through Chicago, and it was nothing short of a disaster. United lost my luggage on the final leg of my journey, and their agents assured me it would arrive on the next flight. This promise was repeated for two days with no results. The situation deteriorated further when my luggage was finally sent to Madison, only for the airline to realize that it was out of their delivery range. Instead of checking this beforehand, they sent my bag back to Chicago. This back-and-forth resulted in my bag being lost again. United Airlines then handed over responsibility to American Airlines to transfer the bag to La Crosse.

Our family of 5 had a return flight with United Airlines from Maui to Boston scheduled for August 10, 2023. On August 8th, wildfires destroyed Lahaina and the State of Hawaii asked tourists to go home. At 12:30am on August 10th, United canceled our flight and rebooked us for a flight on August 11th. Later on August 10th, United again cancelled our rescheduled flight. Now on the 3rd day at the hotel with no power, lights or internet, the area was running out of food and looting was starting at nearby markets. Standing on the beach, using one bar of cell service from neighboring Molokai, United told me that best they can do for getting my family home is August 15th. Our options were to wait until the power came back to find other airlines, or go to the airport to find a flight knowing that once we left the hotel, there would be no hotels left on the island to stay (because we weren’t allowed back into the affected zone).

United Airlines is the worst airline I've had interactions with. Our flight was cancelled coming from Jamaica, once we boarded the plane due to mechanical issues. The ticket agents didn't reschedule our flight. We had to go on the app and reschedule our flight for the next day. The original flight was non-stop. United didn't bother to bring an additional plane or reschedule us for a nonstop flight. The rescheduled flight that was available via the app was 9 hours long, with a 3-hour layover in New York. The route took us from Jamaica to New York to Houston. The nonstop flight was a total of 3 hours. Then the rescheduled flight was delayed and caused us to miss the connection in New York. The ticket agent instructed us to scan a QR code and reschedule the flight. He then walked off. There were numerous patrons on the rescheduled flight. United refuses to issue a refund. They stated the ticket was used.

Due to being left on the tarmac for so long without air conditioning in 98° weather and the plane needing to be shut down as well and restarted during which time there was no AC, I got heat exhaustion and thank goodness there was an ER doctor aboard the plane. I had to be removed by the fire department taken by ambulance to the hospital and treated. I spoke to a supervisor who refused to allow me to speak to someone about compensating me for the medical bills. I will never fly this crappy Airline again!!!

Rarely fly United and I hope I never do again. All flights were delayed (one several hours). Flight staff rude. No WiFi/internet. Didn’t even get pretzels. This airline has tanked. We won’t fly United.

Never again.. times kept changing ever since I got here this morning at 9am.. the original departure was 10:52am.. suddenly changed to 10:42am so I missed my flight. Next booked flight was at 4:52pm.. so why am I still at the airport and flight continues to be delayed I have no idea.. but I will never fly with United Airlines ever again. This is a joke.

This is single-handedly been the worst flight experience I have ever had. It is an absolute joke, nobody has any clue of what’s going on. No one is helpful when problems occur, and the flights are delayed every single time and not by 30 minutes. By hours. This airline should be out of business. It’s such a pain to deal with anything that has to do with United. I would rather take my chances with Spirit airlines.

Our family got the worst experience with United Airlines. We were traveling from Denver to Los Angeles, 6/15-6/19. My husband and I both have United credit cards. We were using our mileage for the tickets. My son (3 year old), my daughter (6 month old), and I were on the same reservation, round trip from DEN to LAX. My husband was on the different one. The departure date from Denver went smoothly, we had no issues or problems. We checked in and flew out. All happy! Then on June 18th, I was checking in our flight and found out that the reservation only showed me and my daughter as passengers. I couldn't pull up info for my son (3 year old boy) and my husband reservation was nowhere to be found.

Awful. United Airlines will not let an economy. Customer check in online. You must go to the airport and wait in line to check in as punishment for being an economy customer. You cannot download a boarding pass or select your seats.. Scummy.!!

Worse airline ever! They give you travel credit you never can use. Only from the country you flew to. Witches never fly back to this country! That’s mean if you cancel your ticket before they will steal your money.

The airline cancelled our flight because of the delayed on the first flight and they refused to offer another flight with them or another airline. We missed a funeral. On top of this, the refund took over 20 days to process and they refused to provide with any documentation to make it easy to process the refund at our bank. The airline just offered us a $100 voucher as their goodwill gesture. Please be careful when flying United Airlines.

Going from TPA-FRA 0n 04.29.24 ok, not great by any means. I am a silver premier status freq. Business Flyer. My return flights on 06.15.24 FRA-TPA. Worst travel experience ever. Delays, beyond and dismissive in-flight purser named Ryan on UAL906. 2 females & 1 male attendant friendly. Beyond chaotic at ORD, rude ground, gate personnel and being blatantly lied to by gate agent & 2 flight attendants UAL434 ref. Luggage being loaded onto plane. Luggage (after wasting an entire day filing claim and tracking). UA App tracking system pathetic. Luggage arrived dirty and damaged on 06.16.24 late evening. Why be loyal if that's how you're "rewarded". Switching airlines. Polaris on UAL906, dirty, seat sunken in (sat on metal frame).

I took American from LAX to NY. We were given snacks in beginning of flight followed by food/dinner. Followed by another set of snacks. With United, same trip I got NO food? Really? I had to pay for food??! And no snacks later in flight? Terrible. Why be so cheap when you charging everyone $40 to force them to check their small carry on???? Hope to NOT fly United again. American Airlines is the way to go.

SFO Baggage customer service. It’s Saturday morning and I just wanted to tell you about the great service I got from Marylisa Y. She did above and beyond to help me trying to locate my luggage. Her colleagues Monique A. and Choongrds ** they were so nice too. This team at SFO are the best, the ladies are so kind and sweet. I wish all customers' service were like that. Thank you so much for helping me and being so happy and kind. I really appreciate your attention. Thank you for your smile. ;)

The worse first and last experience in my life, I will never ever fly with this cheap airlines again. June 11th UA 1561 MEM-DEN then DEN-YVR UA 2432. Rude customer service and front desk, forced to check in my carry on, almost 2 hours late departure in Memphis then another 2 hours late departure in Denver, boarded the plane then deplane again because they needed to change the plane tires, again in Denver very bad customer service and super rude, confused, overwhelmed front desk gate employees .....

Waited long time (2 hours) at the airport for them to start working, they don’t even help you with printing documents (their jobs), horrible demeanor towards passengers, careless and entitled they can do whatever. Wish for something better than them.

Please don’t go on united Airline because they delayed my flight 4 times and then cancelling at 1 am so I had to get an Uber and hotel for the night. United wouldn’t reimburse me because they delayed my flight for next day.

My flight was scheduled to arrive at my destination near 6am. Due to a delay I would have missed my connection. The agent I spoke to could not find another flight on United or American that could get me to my destination earlier than 3p the next day. I was only traveling for 2 and a half days so to make it worth my time I needed to get back as early as possible. The agent advised me I could book myself on another airline and apply for reimbursement from United. I reluctantly took a flight on Spirit, but they got me to my destination at 5 am.

The worst airline I have ever been to experienced. First delays of 1.5 hours because of a technical issue and needed to switch to a different airplane. Second another 1.5 hours due to catering issues. After onboarding got another 1.5 hours due to the light malfunction issue and needed to change spare parts. How could this happen without proper maintenance and planning? Incompetence management and supervision. Poor planning with no idea how to run an aircraft. UA170 worst experience I ever had. I have been flying around with Singapore, Taiwan, Hong Kong, and American Airlines. But United is at the bottom of the worst and will not go with this airline after 1st experience.

I was waiting to board my United Airlines flight 1691 yesterday from Cancun to Denver. I was seated in a handicap seat because I am handicapped and have trouble walking. A female employee came over and asked to see my boarding pass and passport. She looked at them and said I was entitled to pre-boarding. I was traveling with my adult daughter and her children ages 9 and 11. When it was time for pre-boarding I went to board and a rude male employee asked me how many people were in my party. I told him there were four. He rudely and loudly said next time I can only board early with a companion. What am I supposed to do? Leave two underage children alone? Then to retaliate they insisted on searching my daughter from head to toe including her carry-on personal item.

If you’re thinking of getting United Airlines credit card don’t waste your time. They advertise you can transfer mileage points to friends and family. They want $$ to transfer. They’re asking for $320 to transfer it. What a joke. I’m just gonna close the account and be done with the credit card

Changed the flight four times in a single afternoon. Still, couldn't maintain the last estimated departure time. They literally don't care about customers. I never saw such a bad service ever. Never recommend to anyone.