United Airlines Reviews

First I would like to recognize Dhalia for exceptional customer service. Dhalia was able to get the entire situation in timely manner and voice and instruction are all clear and simple. She always listen on the customer's concern and she solve concern in timely manner! Ms Dhalia deserve above position or increase in her salary. She has all the qualities of a manager who can manage problems fast. I really I appreciate Ms Dhalia. Thank you. Thank you so much! Hope many customers will be routed on your line! 100% satisfied!

Do NOT fly United Airlines. We sat on a plane for 5 hours and 10 minutes on a hot tarmac in 90 degrees and they didn’t let us off. It was inhumane and torturous. People were overheating and everyone was dripping sweat. The pilot wasn’t quick about giving updates and the crew was panicked as well. I’m not mad about the delay, I’m mad about making us all sit in the hot airplane. Oh and after expressing this to customer service, they didn’t compensate to make it right!! Choose an airline with better customer service.

We had a very bad experience with customer agent name Hope. She was not helpful and was not speaking clearly. It was so difficult for us to understand…. United Airlines really need to see who they are hiring. Disgusting.

Well this was my son first flight with United Airlines. It is a bad experience. Please please I request do not buy tickets for this airline. We also called in customer care and complained about the issue but they didn't help us. Better not to fly next time.

Alvin ** has restored my confidence with United Airlines. Alvin ** works at the XNA airport in Northwest Arkansas. For the most part, I’ve been lucky to not have many flight disruptions. On July 12, 2024 my luck wasn’t working in my favor. I woke up at 3:00 AM to find that my 1st flight had been delayed due to the captains not having enough downtime. I immediately called United Customer Service and they quickly got me connected on another flight going out that same morning. I arrived to the airport and boarded the 2nd flight. Our 2nd flight backed out of the boarding area and soon after pulled back up to the boarding area stating there was a problem with engine # 1. I immediately called United Customer service to book my 3rd flight of the morning. They got me booked for a 2:00 PM flight out of XNA headed to TPA.

I need to change my flight to an early date and received top tier customer service from Amonee a Chicago representative. She was amazing and explained to me multiple options. She made sure I received my email confirmation of the changes and boarding pass from the app.

I had an extremely disappointing experience with this airline. Their customer service is terrible. They are blatantly racist towards customers of different ethnic backgrounds and those who speak other languages. They do not assist customers, provide solutions, or show any care for their passengers. Instead, they leave them stranded in airports without any help. I filed a complaint and have been waiting for more than 30 days for a response regarding the measures taken. I would never recommend this airline to anyone and will avoid flying with them in the future. Their behavior is unacceptable and they need to make serious improvements to how they treat their customers.

I traveled business class from New Delhi to Liberty, Newark airport, flight UA83 on 07/04/2024. Overall service was poor. No one came to ask if we would need anything until the dinner time. They started serving dinner without even asking if we would like to eat now or later. The staff got into an argument with a passenger sitting next to me when she expressed her dissatisfaction about the poor service and rude attitude of the crew. The dinner had a peculiar smell to it as if it was stale because of inappropriate storage/handling.

I purchased tickets with my girlfriend and they had us in different rows for seating??? 40 years of flying and I have never experienced such stupidity in an airline. Who thought of this???? There is no benefit to doing this other than losing customers.

If I could give 0 stars I would!! I had a flight scheduled and everything was normal. Boarding started at 7;06 and now is 9:27 and we haven’t departure yet. They don’t even provided water or bathrooms and AC was not properly working. It was 81 Fahrenheit.

Absolute worst customer service of any airline. We had a problem with her flight out of BVI. Couldn’t even get ahold of a person, I was on hold for an 1:38 minutes. I missed a flight. Cost me $500 out of pocket completely. You know it’s hard for booking something that couldn’t actually happened.

Had a flight from Houston to Austin recently where a mysterious “maintenance issue” seemed to allow 2 separate passengers to board way later than the flight was supposed to depart. As I’ve been told by the airlines many times, the doors to the jet way close 15 minutes before departure and that’s it. You’ve missed your flight. My flight was originally scheduled to depart at 20:25 pm so 20:10 should have been the absolute latest anyone could board. We had one passenger board around 20:30 and another at 20:45. It seems as though United is simply using an “issue” to ensure that late passengers (no doubt late due to another United delay) make their connections. I’ve had two united flights today and both have been delayed.

I recently flew with United Airlines from Frankfurt to Madison, connecting through Chicago, and it was nothing short of a disaster. United lost my luggage on the final leg of my journey, and their agents assured me it would arrive on the next flight. This promise was repeated for two days with no results. The situation deteriorated further when my luggage was finally sent to Madison, only for the airline to realize that it was out of their delivery range. Instead of checking this beforehand, they sent my bag back to Chicago. This back-and-forth resulted in my bag being lost again. United Airlines then handed over responsibility to American Airlines to transfer the bag to La Crosse.

Our family of 5 had a return flight with United Airlines from Maui to Boston scheduled for August 10, 2023. On August 8th, wildfires destroyed Lahaina and the State of Hawaii asked tourists to go home. At 12:30am on August 10th, United canceled our flight and rebooked us for a flight on August 11th. Later on August 10th, United again cancelled our rescheduled flight. Now on the 3rd day at the hotel with no power, lights or internet, the area was running out of food and looting was starting at nearby markets. Standing on the beach, using one bar of cell service from neighboring Molokai, United told me that best they can do for getting my family home is August 15th. Our options were to wait until the power came back to find other airlines, or go to the airport to find a flight knowing that once we left the hotel, there would be no hotels left on the island to stay (because we weren’t allowed back into the affected zone).

United Airlines is the worst airline I've had interactions with. Our flight was cancelled coming from Jamaica, once we boarded the plane due to mechanical issues. The ticket agents didn't reschedule our flight. We had to go on the app and reschedule our flight for the next day. The original flight was non-stop. United didn't bother to bring an additional plane or reschedule us for a nonstop flight. The rescheduled flight that was available via the app was 9 hours long, with a 3-hour layover in New York. The route took us from Jamaica to New York to Houston. The nonstop flight was a total of 3 hours. Then the rescheduled flight was delayed and caused us to miss the connection in New York. The ticket agent instructed us to scan a QR code and reschedule the flight. He then walked off. There were numerous patrons on the rescheduled flight. United refuses to issue a refund. They stated the ticket was used.

Due to being left on the tarmac for so long without air conditioning in 98° weather and the plane needing to be shut down as well and restarted during which time there was no AC, I got heat exhaustion and thank goodness there was an ER doctor aboard the plane. I had to be removed by the fire department taken by ambulance to the hospital and treated. I spoke to a supervisor who refused to allow me to speak to someone about compensating me for the medical bills. I will never fly this crappy Airline again!!!

Rarely fly United and I hope I never do again. All flights were delayed (one several hours). Flight staff rude. No WiFi/internet. Didn’t even get pretzels. This airline has tanked. We won’t fly United.

Never again.. times kept changing ever since I got here this morning at 9am.. the original departure was 10:52am.. suddenly changed to 10:42am so I missed my flight. Next booked flight was at 4:52pm.. so why am I still at the airport and flight continues to be delayed I have no idea.. but I will never fly with United Airlines ever again. This is a joke.

This is single-handedly been the worst flight experience I have ever had. It is an absolute joke, nobody has any clue of what’s going on. No one is helpful when problems occur, and the flights are delayed every single time and not by 30 minutes. By hours. This airline should be out of business. It’s such a pain to deal with anything that has to do with United. I would rather take my chances with Spirit airlines.

Our family got the worst experience with United Airlines. We were traveling from Denver to Los Angeles, 6/15-6/19. My husband and I both have United credit cards. We were using our mileage for the tickets. My son (3 year old), my daughter (6 month old), and I were on the same reservation, round trip from DEN to LAX. My husband was on the different one. The departure date from Denver went smoothly, we had no issues or problems. We checked in and flew out. All happy! Then on June 18th, I was checking in our flight and found out that the reservation only showed me and my daughter as passengers. I couldn't pull up info for my son (3 year old boy) and my husband reservation was nowhere to be found.

Awful. United Airlines will not let an economy. Customer check in online. You must go to the airport and wait in line to check in as punishment for being an economy customer. You cannot download a boarding pass or select your seats.. Scummy.!!

Worse airline ever! They give you travel credit you never can use. Only from the country you flew to. Witches never fly back to this country! That’s mean if you cancel your ticket before they will steal your money.

The airline cancelled our flight because of the delayed on the first flight and they refused to offer another flight with them or another airline. We missed a funeral. On top of this, the refund took over 20 days to process and they refused to provide with any documentation to make it easy to process the refund at our bank. The airline just offered us a $100 voucher as their goodwill gesture. Please be careful when flying United Airlines.

Going from TPA-FRA 0n 04.29.24 ok, not great by any means. I am a silver premier status freq. Business Flyer. My return flights on 06.15.24 FRA-TPA. Worst travel experience ever. Delays, beyond and dismissive in-flight purser named Ryan on UAL906. 2 females & 1 male attendant friendly. Beyond chaotic at ORD, rude ground, gate personnel and being blatantly lied to by gate agent & 2 flight attendants UAL434 ref. Luggage being loaded onto plane. Luggage (after wasting an entire day filing claim and tracking). UA App tracking system pathetic. Luggage arrived dirty and damaged on 06.16.24 late evening. Why be loyal if that's how you're "rewarded". Switching airlines. Polaris on UAL906, dirty, seat sunken in (sat on metal frame).

I took American from LAX to NY. We were given snacks in beginning of flight followed by food/dinner. Followed by another set of snacks. With United, same trip I got NO food? Really? I had to pay for food??! And no snacks later in flight? Terrible. Why be so cheap when you charging everyone $40 to force them to check their small carry on???? Hope to NOT fly United again. American Airlines is the way to go.

SFO Baggage customer service. It’s Saturday morning and I just wanted to tell you about the great service I got from Marylisa Y. She did above and beyond to help me trying to locate my luggage. Her colleagues Monique A. and Choongrds ** they were so nice too. This team at SFO are the best, the ladies are so kind and sweet. I wish all customers' service were like that. Thank you so much for helping me and being so happy and kind. I really appreciate your attention. Thank you for your smile. ;)

The worse first and last experience in my life, I will never ever fly with this cheap airlines again. June 11th UA 1561 MEM-DEN then DEN-YVR UA 2432. Rude customer service and front desk, forced to check in my carry on, almost 2 hours late departure in Memphis then another 2 hours late departure in Denver, boarded the plane then deplane again because they needed to change the plane tires, again in Denver very bad customer service and super rude, confused, overwhelmed front desk gate employees .....

Waited long time (2 hours) at the airport for them to start working, they don’t even help you with printing documents (their jobs), horrible demeanor towards passengers, careless and entitled they can do whatever. Wish for something better than them.

Please don’t go on united Airline because they delayed my flight 4 times and then cancelling at 1 am so I had to get an Uber and hotel for the night. United wouldn’t reimburse me because they delayed my flight for next day.

My flight was scheduled to arrive at my destination near 6am. Due to a delay I would have missed my connection. The agent I spoke to could not find another flight on United or American that could get me to my destination earlier than 3p the next day. I was only traveling for 2 and a half days so to make it worth my time I needed to get back as early as possible. The agent advised me I could book myself on another airline and apply for reimbursement from United. I reluctantly took a flight on Spirit, but they got me to my destination at 5 am.

The worst airline I have ever been to experienced. First delays of 1.5 hours because of a technical issue and needed to switch to a different airplane. Second another 1.5 hours due to catering issues. After onboarding got another 1.5 hours due to the light malfunction issue and needed to change spare parts. How could this happen without proper maintenance and planning? Incompetence management and supervision. Poor planning with no idea how to run an aircraft. UA170 worst experience I ever had. I have been flying around with Singapore, Taiwan, Hong Kong, and American Airlines. But United is at the bottom of the worst and will not go with this airline after 1st experience.

I was waiting to board my United Airlines flight 1691 yesterday from Cancun to Denver. I was seated in a handicap seat because I am handicapped and have trouble walking. A female employee came over and asked to see my boarding pass and passport. She looked at them and said I was entitled to pre-boarding. I was traveling with my adult daughter and her children ages 9 and 11. When it was time for pre-boarding I went to board and a rude male employee asked me how many people were in my party. I told him there were four. He rudely and loudly said next time I can only board early with a companion. What am I supposed to do? Leave two underage children alone? Then to retaliate they insisted on searching my daughter from head to toe including her carry-on personal item.

If you’re thinking of getting United Airlines credit card don’t waste your time. They advertise you can transfer mileage points to friends and family. They want $$ to transfer. They’re asking for $320 to transfer it. What a joke. I’m just gonna close the account and be done with the credit card

Changed the flight four times in a single afternoon. Still, couldn't maintain the last estimated departure time. They literally don't care about customers. I never saw such a bad service ever. Never recommend to anyone.

The title sounds a bit dramatic, trust me I know but it’s the honest truth. We were flying from Vegas to Cancun with a short layover in Houston. They sent our bag to Newark…. Not like a mistake was made with the transfer, nope they just sent it to Newark. Better yet the bag that contained all of my wife’s pregnancy medications. So after explaining how important this t was that the bag be in in the same location as us (novel idea for baggage I know). We had it explained that shipping it the that night of would be too expensive and it would be here next day… Sooo what did I pay a baggage fee for my bags to be with me when I landed….

THE WORST AIRLINE. How do you cancel flights then tell people they have to pay extra to change a flight? Customer service is THE WORST and lied saying there is a 2hour wait to speak to a supervisor l.

I have NEVER experienced many delays with any airline as much as I have with this one. Due to this delay I will not arrive at my final destination until 12:30am and will be stranded in my final destination airport until between 5-6am. Which means I will have to stay in the airport or wait outside in the dark and cold as there are no hotels close to my airport. This is a HUGE inconvenience and United could give a rat's ass about the fact that they are stranding a female solo flyer for hours.

UNITED IS LIARS AND PROVIDED POOR CUSTOMER SERVICE!!! I have contacted the Better Business Bureau and the U.S. Department of Transportation and they are unable to have United assist with making the right. I purchased 4 tickets to travel from Appleton, WI to Key West, FL for me, my friend, and my two grandparents. United Airlines was unable to fulfill this arrangement due to numerous issues starting with air traffic control shutting down the airport in Appleton. It was at this time that they promised us there would be plenty of time to arrive yet and that they were going to instruct the connecting flight to wait until we arrive to board due to the delay. United Airlines had lied to all of us on board including others who needed that connection.

Beware. United Airlines does not take care of Business Class customers. Beware. This airline does not take care of Business Class customers. This was the worst flying experience I have ever had! I booked business class directly through United Airlines because I have a medical condition that requires I sit as close to the front of the plane as possible. My ticket one way was $3888. When I arrived at the airport, it seemed like there was some confusion. They thought I was supposed to be there at 7 am but I had my itinerary and it said 10:35 am, the agent said everything was fine and said they couldn’t print my ticket until my next leg. When I got to the international airport they printed my ticket - I again was assured I was in Business Class, she even put a sticker on my boarding pass saying express lane. It was a 30 min walk through the airport, during the walk I realized I was in row 35 - which is clearly not Business Class!

Worst airline. Many delays, cancelled flights due to technical problems. They don't maintain their planes. It cannot be a coincidence that 3 of 4 flights had technical issue. After hours of wait, they told us to get off the plane and we had to wait in a long line since there was no more flights on the same or the next day. No hotel rooms were left as well. They sent us from Albany NY to Newark NJ even without allowing a restroom break. The restrooms on the first floor were closed. We requested to go upstairs but they did not allow. We were not provided food and drinks during the wait, but just some snacks which we cannot eat.

Flight got canceled from Johannesburg to Newark - This was the 2nd time in 2 years I have travelled. You are stuck and all they do is cancel the trip. Unreliable for international travel when flight gets cancelled. In addition, Newark airport has the worse personnel at check in. The Air stewardess are great.

Worst airline ever! They will take every cent they can from you! I will never fly United again. Worst experience I have ever had in my life. I booked thru Best Ticket Fare and they called me to tell me my flight would be at the back of the plane and could not bring a carry on that weighed more then 6 lbs. When I asked if I could upgrade they charged me double the original price. This was not a Best Ticket Fare issue, this was a United Airlines issue.

We paid for first class tickets from Hawaii to Chicago with an overnight flight with full anticipation of being able to use the United Club while we wait for our flight. Unfortunately, United does not honor First class ticket access with Domestic flights which is the most ridiculous thing I have ever heard. Had we been flying international first class we could have had full access. United needs to change this policy. If you pay to be in first class you should have access to all their facilities.

This is the second time happening with two attempts to use United, you will go through O'Hare, you will first be delayed because of a storm. The ground will be dry when you land in Chicago. You will get delayed then on your next flight until you leaving at like 12:55 am. Then you will see the earlier flight available, you will switch which they will delay until they can combine those two flights to the same place due to a “mechanical issue”. They make it look like they have available flights cheaper and then they just combined them in the end. You will be get to these smaller destinations somewhere around midnight when your original time was 6:30 pm. I overheard employees saying that they do this as well. Check these reviews, you will I’m not the only one mentioning it.

United had a full flight and started checking carry-on bags just as boarding group 4 just started boarding. Come to find out there were many free spots in the overhead bins, forcing many people to wait for bags at the baggage check for no reason. Sounds like united doesn't have a good handle on I predicting when their overhead bins will fill up, so if you're a passenger who relies on carry-on, then united is NOT the carrier for you. Beware of the fake "overhead bins are full" nonsense they spew for no reason.

I am very upset. I booked two aisle seats far in advance, paid extra to get these seats. We checked in, with the seats I booked. We were changes from boarding 5 to 4, around 20 minutes before we boarded. I didn’t realize they changed our seats from an aisle seat to a middle seat. This is unacceptable. We find out the lady that got one of our aisle seats was a last minute check in. I book in advance and pay extra for a reason. This is not good customer service. We told the flight attendant who said she would tell the gate agents. We know she did not. I am livid.

If I ran my business like United Airlines runs its business I would be out of business. Far too many times the flights are delayed for far too long. How a company can continue to operate in this manner and still be in business is beyond my ability to comprehend. United to disappoint!

There was this ** female on UA 1738 with a TERRIBLE ATTITUDE! She kept bumping into me as I sat in the middle aisle seat! She denied my fiancé water!! A ** female!! Flight attendant with no type of professionalism.

My flight with United Airlines was supposed to leave at Chicago Ohare Airport for Appleton WI at 8:30 pm on 5/7/2024 but it was delayed for an hour. Later they said it was delayed until the next day (7:20 am) due to aircraft repairs. Shortly after that, it was further delay for “required crew rest”. I tried to contact their customer service. Their agents were so rude, cold and talked to customers with a very condescending tone. I would never fly with United Airlines ever again. Customers should RUN AWAY from them.

United Airlines is the worst customer service I’ve ever experienced!!!! I had 2 children flying unaccompanied from their grandmothers, and she left them at the boarding gate in Georgia and I was picking them up at the boarding gate at O'Hare, but their flight was re routed to Madison because of weather, when I tried to call the customer service dept all I received was an automated computer trying to assist me with limited selections to choose from. Trying to get a human being is impossible.

They were not helpful at all. I went to three different staff and none of them wanted to help. I had a very bad experience. Don’t recommend this airline. One lady named Karen w. was so rude and disrespectful.

"Unfortunately, my experience with United Airlines was disappointing. The customer service was lacking, and I encountered several issues during my travel. I had hoped for better assistance and understanding from the airline. As a result, I have decided not to book with United Airlines in the future."

My flight got delayed three times in 5 hours. Will never fly United again. Horrible service. Please don’t use them. Other domestic airlines are much better which don’t change one’s airline travel at the last minute.

I was at the Dulles airport IAD this morning May 5-2024 and I have really bad experience with United Airlines two times before so I promise myself I’m not gonna buy United again but my friend would book a ticket for me to oversee and accidentally she booked with United so I have to go there today to check in my luggage. The people worked for United that same thing before that they did for me. They not helping, they are rude yelling and so racist, I am flying international so I don’t know how to check in my luggage so I came to ask them help and they are give me the dirty look and talk to the coworker very bad about me. I don’t understand if the united airlines pay them enough or not, but they don’t care about Customer at all, so my flight about to be late so finally I found it.

Terrible organization for boarding services. If you want to be on time then leave early. If you don't then you should have booked another airline. We arrived on time and ready let through and then had to wait for over an hour whilst customers who were late were checked on in a panic.

The worst I have ever seen! Delay after delay after delay. I guess my time is not as valuable as theirs. Would not recommend. It's unfortunate with as many delays they didn't try to help direct to different flights or come out with other solutions. Over 10 hours in the airport. It would have been quicker to rent a car and drive home at the point. Disappointing.

Everything about you is terrible. Pathetic worthless incompetent terrible CEO, horrible customer service. Terrible treatment, horrible equipment. You leave people stranded on planes with no hope to be anywhere. You ruined my life and that’s no lie.

I purchased my ticket thru Priceline and they didn't get my 4th seat on the aisle and told me there was nothing I could do. I am elderly and handicapped and they didn't care. I called United and Randy assisted me confirmation ** on the last flight and got me an aisle seat 23D. I will never use priceline again and go thru united direct. So much nicer to work with. He confirmed I had wheelchair assistance too. Thank you United for caring.

After arriving at the airport my and my husband's flight from Zurich to Newark, NJ was delayed for 2 hours and 50 minutes (the airlines out of Europe must reimburse you if they are delayed for 3 or more hours, hence 2 hours 50 minutes). We were supposed to leave at 10:10 and were delayed until 1:00. We got a text that the plane was boarding so we went and stood on line for almost 1 1/2 hours until they finally told us that our flight was cancelled.

We got a travel voucher from a canceled trip due to Covid. Someone fraudulently used our voucher for $1500 off our account. I spent over 16 hours on the phone with United, still not getting refunded. The absolute WORST customer service, they agreed the voucher was fraudulently used and no help. No contact, no response. Canceled my credit cards because I was afraid their system unsafe. I will NEVER fly United again, ever!

On March 5, 2024 me and my wife we purchased a round trip tickets to fly to Colombia for two weeks, our vacation, first in Calgary the plane stayed for over an hour with all the passengers inside the plane because there was a small problem with the engine and of course a cup of water was enough, and on our way back to Canada a really bad experience happened to us in Colombia.

On our flight from Incheon Airport, Korea to San Francisco, we experienced a most embarrassing and humiliating experience when a flight attendant of United Airlines racially discriminated me and my wife after we had requested our breakfast be replaced with something else because it was too hard for us to eat it. The attendant made racially discriminating statements saying she was American and that Americans ate breakfast a certain way. Well we are Americans too and she treated us like we were of some inferior race. She obviously based her statement on our looks and our skin.

Flight UAL108 on April 16th delayed 3 hours from IAD to Munich. 1st engine alert so they returned to gate at 6 pm then every 30 minutes they kept lying about departing soon! Pathetic customer service and communication! Plane is Hot, NO air conditioning. United Airlines is going down! It’s really unbelievable! Many passengers will miss connections from Munich.

I have been a United customer for many years exceeding 1 million miles. The service on the flight Newark to Frankfurt, April 8 2024, in business class was atrocious, as was the meal quality. The flight attendants were dismissive, unprofessional, unhelpful, unfriendly.

On Monday, April 8th, Flight LAX to Austin, Texas, the following happened. As soon as the plane had gained altitude, I had a restroom emergency. The light for the lavatory was green, but the seatbelt sign was on. I approached the flight attendant at the front of the plane in the first-class area. With good manners, I asked for help. Her reply was very rude, telling me to go back to my seat. The moment I got back to my seat, the seatbelt light was off, so I went back to the front. I told her the sign was off and needed the restroom. Her answer was, "yo no hablo Español" (I don't speak Spanish). I said to her that I was talking to her in English. Keeping with her rude behavior, told me to go back to my seat.

The experience of flying United from Newark Airport couldn't be worse. Everyone from check in to boarding is rude and unwilling to help in any way. We fly 10 times a year on Delta, American and others and this is the worse we've seen.

This is the only airline that suppose to be so high and mighty that take people money. Think all ** people crazy and scammers. Took my money. Ask for second form of id then once they realize it’s me and that I was going to miss my flight they tried to put me on another flight for tomorrow and 7 to 14 days to get my money back. So if I can fly tomorrow why couldn’t I fly today. And I was 2 hours early. That’s something to think about. I wish I could give them zero stars & they talk about Frontier seem like a way better airline to me. At least they care enough to find you another fight even if it not with them.

Have had around 5 flights with United over the years and while not terrible staff the overall experience is extremely poor. Delayed flights and one just canceled a few hours before departure due to “operational issues” then flight to Denver was delayed 3x with no communication and no vouchers for the inconvenience that United has continued to provide. Would recommend any international flights to look into Turkish Airlines, Lufthansa or Austrian Air.

Very bad experience with the food they served on the flight. I was flying from Newark to Dubai. They served some rice and nasty chicken curry on the flight. I was expecting some American food from an American flight. Also some cheap plastic utensils. I never had bad food like these on any other airlines.

Our flight sat on the runway for 20 minutes waiting on a spot to park the plane. Meanwhile, our connecting flight was already in the process of boarding on the other side of the airport. I am disabled and my wife and daughter need medications that are waiting back in our home town. Now we have to wait 4+ hours for another flight and we received NO help from United. They just handed me a card and essentially told me to figure it out.

Complete nightmare trying to get a refund from them on a leg of a flight that they canceled. We were left stranded and had to rent a car and hotel in order to get to our final destination. After calling a total of 8 times I still don't have a refund. Each time they say it's being escalated to the next level but no one can figure out a resolution. They all agree I should get a refund but yet here I am writing this review. I'm a regular flyer with other airlines and flown with them twice and both times were horrible experiences. Never again! Sticking with my usual airlines from now on.

Absolute garbage, they can’t board and leave on time to save their lives. Just about every flight has been needlessly delayed because they use cheap, outdated planes. I will never fly with United Airlines again.

I called customer service today because I had a question and needed help. I wanted to see if I could upgrade my ticket to be able to save money on luggage fee. The agent didn't listen at all! If she did, she would understand what I was asking about and she would explain what the options are. Instead of listening she just cancelled my ticket without getting my permission to do so!!! When I find out she cancelled my ticket which wasn't my intention at all, she was very, cold, arrogant and careless. When I asked if she can cancel this transaction she said she can't. Sorry. So all she did she gave me headache and extra stress.

e, I am writing to express my extreme dissatisfaction with a recent travel experience. My experience involved several issues that caused significant inconvenience and financial hardship. I paid for extra luggage $90 with Lufthansa airlines but unfortunately you changed my flight without my consent with ATP Portugal. Upon I arrived in the airport they asked me to pay for the extra luggage I already paid and they charged me $170 on. I kindly request a full refund of for the luggage and the [fee] charged. I have previously contacted customer service to address this issue. Unfortunately, the problem was not resolved.

My husband and I decided to fly on United for our honeymoon in Cape Town. We were suppose to depart from Vancouver, fly to Toronto, transfer to Newark, and then complete our lengthy flight to Cape Town. Unfortunaly due to a snow storm in Toronto our flight was delayed to Newark and we ended up missing our connection to Cape Town. When we arrived in Newark, we were exhausted and panicked that we had missed our connection. We headed over to the “customer service kiosks” and tried to complete United’s virtual customer service process to get rebooked on a new flight to Cape Town.

United equals Frontier! They will not allow you to check in online if you only have a personal item. You have to wait at the kiosk for an attendant to physically check you, and put your bag in the baggage checker, before you get your boarding pass. Ridiculous.

We were planning a trip to visit our grandson and decided to move the way we usually sit which is the back to let everyone off and on accordingly. We are not in a rush in any way. But in this circumstance I am dealing with a disability and preferred sitting in the bulk head rows for the extra leg space. I was happy to have the seating as we purchased but the fact we could not have my purse with my necessary medications or small personal affects under our chair since that belonged to the passengers in the row behind us the agent told us abruptly, "No Storing anything under your seats everything in the overhead bins." Well that is not how I prepared to be treated but ok so I had to move all my emergency medications then move constantly to grab what I needed and had to interrupt my husband the entire trip to our location and back home.

We have only had horrible experiences. Our past 3 times trying to fly on United. Each time, our flights were cancelled for no weather or mechanical issue. One was on flight to honeymoon, one was flight to Italy, and the third was a direct flight back to mainland from Honolulu. All 3 times we got notice late at night the evening prior to departure and had to scramble for a different flight, ending up with unwanted connections and worse seats than the pre-purchased ones we paid for. No compensations, tons of stress, and we were openly lied to about reasons for cancellations (verified after by us by specific information showing it was as a lie), we just happen to be the unlucky people kicked off the flight 3 times in a row? I won’t risk this airline ever again for a big, long distance trip.

They will tell you that they will return your money. If there is a price drop what they don't tell you is that they're gonna charge you $50 to do this. If it's in 30 days of buying the tickets, you also need to watch them as far as your luggage cause, they will try to double charge you for it. And if you're gonna ask the people at the gates of question don't bother cause they're way too important to deal with you the customer. You do not want to fly this airline. They are dishonest.

I will never fly United ever again. The tickets I got were somewhat reasonable at first but then all these extra fees made it about as expensive as another flight. I could have just flown Delta and at least been able to have a carry on bag other than a personal item. No united wants you to pay extra for a small carry on bag. Not cool at all. So no this is the last time united will ever get my coin. And for now on they are on notice. I'll make sure the people I know can search elsewhere and only use this flight service as a last resort.

This airline will hold you hostage in an airport with delays. You will spend 8 hours receiving more delays until they tell you you will be sleeping at a hotel that night. They will act like you are the problem for asking about a service which you paid for that they will not figure out. I will never fly United ever.

After being delayed 2.5 hours for no reason leaving Newark for Miami last week, today I was delayed 9.5 hours. After pushing off from the gate 8 hours later than my original time, we sat on the runway for another 1.5 hours. United is terrible. Always delayed. There was no agents at the gate throughout the delays and people. Had no one to ask questions of. I will now fly only Delta moving forward for business or pleasure.

I was stuck in Houston for the night and was not provided any hotel or meal vouchers. United said the flight was canceled due to weather. That was an all out lie. Our plane was leaking water -- between my row and the row behind me. Maintenance assessed the situation and we were told to exit the plane. The gate agent said there was another plane, but that quickly became a lie as well. When I spoke with United customer service (at the airport, face-to-face), I was told there would not be any vouchers because our flight was canceled due to weather. Funny that other travels (I know for a fact because I talked with several fellow passengers the next day) received a hotel AND meal voucher.

Horrible customer service.. Missed our flight from iah -bos because we were not given a gate letter right away, only a number and couldn't find anyone to help. When I did find help, (Only 2 customer service reps were available!) she was rude and couldn't have cared less. Stuck here for an additional 3 hours, and super frustrated!! Terrible customer service, not very helpful or friendly and horribly disorganized. All the information should be given to the customers so they can get to their flight on time and not have their travel plans disrupted due to disorganization, especially when traveling with children! Hnl-bos was a bit tedious, seats are uncomfortable & there were no TVs available (only option is to buy wifi for your personal device if you want any entertainment on your 6 hour flight).

Purchased a flight 1 year ago to travel overseas. I had to cancel d/t health issues. I was issued a credit. Just now able to travel again. My "credit" expired. The airline company did not take a % of the cost. They kept all of my money ($1400.). Seems very unethical and an extreme policy that should be illegal. I suppose business must be that bad that they need to make a profit any way they can, even if it means screwing the customer. I will definitely make it a point to not use this airline in the future. Extremely disappointed, would have expected more from an airline company that is so well known with the personification that focuses on excellent customer service.

United stewardess asked me to move my luggage in the back, so a senior lady has overhead locker space and after the flight I noticed - someone twisted and broke the handle on my new Samsonite carry on... Obviously they are not responsible - it's my problem to being nice... How come you don't have enough space for all luggage?? DO NOT FLY UNITED - THEY ARE ALL full of FRAUD & CHEAP EXCUSES and 0 manners.... Food is trash, staff disrespectful, planes worn down, they app is a joke... United to rip you off as much as they can... DO NOT FLY UNITED AIRLINES.

Was going to a funeral, left Pensacola. Had a plane change in Houston. Needless to say we were in the plane and the pilot came on and said the fog lights didn't work so we couldn't land safely at my destination so they canceled the flight and they only had a flight back to Pensacola the next morning. I missed the funeral and now they don't want to give me my money back for the first half of the flight. It was my first trip with United Airlines and I don't plan on using them again. It was the most horrible experience I have ever had with an airline.

This it’s one of many times before. THE WORST COMPANY EVER. The team and the management are so rude and mean. They separated me and my kids. The seat was empty and they didn’t want to let me seat near them. This it’s not the first time. Every time I fly with them it’s the same. This will be my last time. NEVER AGAIN. The manager was yelling at me in front of everyone. They treat you like a child. Same!!!! I fly about 15 employees 4 times a month!! Big lots. Also the flight are always jumpy and uncomfortable.

United Airlines is inefficient and non accommodating. The flight changed separating my husband and I to return home on different days and different time. The lady and guy in white at the counter blamed us for the flight change; very stupid. It's not the customs' fault for flights delays or cancelations. I will NOT be flying United Airlines ever again.

I was debited check in for my trip with my pet. I had a reservation, a soft carrier that met requirements, and my dog met the requirements. However, the ticket counter said they don’t think my pet would be comfortable. He had flown just 2 months prior with no issues. I was denied and they walked away from the counter. The airline refused to pay my trip back to me. That is grand larceny. Unfortunately, nobody has the guts to hold them accountable. Poor service and management.

They stranded me in Rome airport due to a mistake they made. Apparently my flight was canceled by United despite my e ticket and fully paid ticket at least 3 wks prior. They rejected my multiple request for compensation and also they didn’t bother to pay my toll call from Rome to United in USA. Despite that I e mail them my bill. Don’t fly United and their partners. If you do expect unthinkable consequences such as mine.

Our flight was canceled at the last minute so we were stuck without anywhere to go in Miami for 8 extra hours. Then they were late boarding people on the plane. There were empty seats before we got to our assigned seats so we asked if we could sit there and an agent gave us permission to do so. We got situated in the seats and right before we pulled off a flight attendant asked us about the seats and we explained but she kept harassing us which caused a huge scene and embarrassment. A ** couple behind us told them they overheard the agent tell us we can sit there and all of a sudden they believed us. It was a very bad experience..

I tried to make a reservation on United, was given an error message. So I tried several more times, and gave up, all error messages. Then I found United had charged my credit card for twelve flights, thus putting me over limit. Will spend hours to iron it all out.

I am directing this review to the United Airlines Executives who are now making ridiculous decisions and running the airline into the ground. This used to be the BEST airline to fly and I was one who recommended them over all others. Today, however, this is a different story. When airlines realized they could make even more money off the backs of passengers by paying for things that used to be included, it truly became the worst day. You used to pay for your seat when you bought your fare. Now you pay for your fare and if you want a seat, you have to pay extra! Really??? Why?

Looking to change flight, called agent, she was very nice and explained only fee is the change from basic economy to economy. Never informed of additional change fees. I purchased the upgrade and ended up being unable to change the flight. Called United again to see why no flights showed up when I went to change my flight and was informed it would be an additional $300. This information was never disclosed to me on the original call where I asked about the cost of getting on an earlier flight. I was also never informed of this when I went to purchase the economy upgrade, despite double checking to see that the flight was still available and seeing no indications of it costing more money.

Regrettably, my connecting flight was missed due to a delay on the previous flight. Upon arrival at the New Jersey airport, I hurried to the gate only to find it closed. Eddie, the employee stationed at gate C71 around 5:11 am, was present. I explained the situation regarding the delay, but unfortunately, he responded abruptly and instructed me to proceed to the C-91 customer service counter without any courtesy or inquiry into my needs. When I attempted to ask an additional question, he interrupted me and reiterated that I needed to go to counter C91.

1 star is even too much for this airline. My family has had multiple problems and issues with this airline. The first UA agent, Zaire, gave us boarding passes. Once we reached our connecting flight, we were told our kids do not have seats. We should have been told that information prior to being allowed to fly to another state. United Airlines still would not allow us to fly home. Piouri ** in Washington Dulles airline was extremely rude, dismissive, and continuously gave us incorrect information. Her supervisor was rude and disrespectful as well.

Our Flights got cancelled from Dulles to Barcelona after 6.5 hours of sitting in the airport and numerous excuses. Rebooked us at 3am to fly into Madrid then Barcelona which meant we lost a day and hotel. The policy is full reimbursement but United customer service department basically only says, "I am sorry this happened to you." Horrible! And these emails continue to go back and forth with no reimbursement for flight. Been a loyal customer for years with status but now Welcome American and Delta.

I booked a ticket, they offered me 115$ Extra + 38$ insurance for 1 check in baggage and seat selection after booking. I doubt they not clear about baggage. I called them, they said pay 500$ more for check in baggage for complete return ticket from Seattle to Newark to Madrid Madrid to Frankfurt to Seattle. On call United Airlines said 115$ check in Madrid to Seattle, I said no problem because I had check in baggage from Madrid, but in Madrid Lufthansa said they not received any baggage charges from united airlines means I paid extra amount for nothing, no baggage, no seat selection

United Airline is really suck. This will be my last time flying with this airline. All of my flight with United are always delayed one hour at the minimum. Can the management gets it act together to become a better sucker.

This was the worst experience I have had flying with an airline. This was a round-trip through Expedia. United had two connecting flights for the return trip. I was not allowed to select seats online, the notifications indicated, I would be assigned seats. But I had to check in on an United kiosk at the airport. After attempting to get a seat assignment, I was told I would need to get in line and have the agent process my boarding pass. After I get to the counter, I am told I have to pay a $70 check bag fee because I am only allowed a personal item and no carry-on. When I get on the plane the window in our row is damaged (see photo). The agent asks my friend if she can just push the window back in place. First, she does not work for United. Second, she is not trained or certified in airplane maintenance nor window repairs for that matter. Third, this is a safety violation in our minds.

Paid for a $280 upgrade for long flight between London and New York. In flight entertainment TV did not work or WIFI. So 8.5 hours of no value for upgrade to Premium Economy. No one cared and after contacting them a joke offer for a $50 coupon for a future flight. I told them to keep it as I will not be flying their “UNITED UNFRIENDLY SKIES” in future.

I paid for a ticket that included a carry-on bag. Part way through boarding, they had everyone with a carry-on stand aside and let all of the personal-item-only people go ahead. They proceeded to announce that the overheads were full and everyone had to gate check their bags. I missed my boarding group, and now I have to stand around waiting for a checked bag at LAX - we'll see if it even gets there.

United cancelled my Aunt’s returning flight stating the name on her Itinerary had her middle initial and her credit card didn’t, however, if she shows her card and an ID at the airport, then they will re-issue the ticket, well, when we got there, we were told No and that she had to buy a new one way. I was also told I am not allowed to buy her ticket that it has to be her credit card since she is the traveler. All this with a nasty attitude on Christmas Day. So let her travel one way but screw her on the way back, since she will have to go home. I will drive 15 hours before choosing United again. Unethical and worse customer service that deserves less than 1 star.

I changed my flight to the 9th from the 12th on United Airlines with a return to Green Bay on the 18th and they canceled my return flight, leaving me stranded in Vegas with no notification. I am going to do all I can to tell everyone what a horrible experience I had with them, so no one else has to, but by the looks of the one star reviews, I am not the only one.

Booked through the website. Had to change a flight time 3 min after booking. It sent me through a 3rd party who then charged me double for the flight. Neither United or the third party will refund anything.

United flights are consistently late, overbooked, understaffed, and absolutely filthy. And just when you think it can't be worse keep it mind that United is singlehandedly responsible for at least half of all pet fatalities in air travel despite carrying only 16% of domestic air traffic. Your business doesn't matter to them, your health doesn't matter to them, your pets don't matter to them. They are official airline of "eat **** and die, America!"

This is the worst airline I ever had!!! My flight got canceled due to airplane issues. Over 200 hundred passengers got trapped on the airplane for over 5 hours without any drinks or food. They offloaded all the passengers and asked us to pay for the hotel and fees by ourselves first and said we could reimburse it by uploading the receipts from their website. I uploaded all the documents in June and they said they issued the payment to me, but until now I received nothing. It had been 6 months now. I emailed them many times, but the rep, Luz from Customer Care Management, never replied or provided any information about the payment. Very dishonest and just keep telling lies to the customers. Taking this airline is just like getting robbed by them. It is a nightmare. Please stay away from this airline!!!

I reserved a refundable flight on United and reserved upgraded seats for an extra $617. I was asked if I wanted a car package. I thought sure and clicked the button. Unbeknownst to me, that box moved me to Priceline. Priceline is a HORRIBLE service. The call centers are all overseas and inflexible. I made a mistake on the day and wanted to move the flight to the next day. Since my seats were refundable I tried to change the day to the next day. I found out that while my flight was refundable and could be changed, the upgraded seat charge was NOT refundable. Totally non-sensical and a complete bait and switch. SHAME ON YOU UNITED FOR YOUR DECEPTIVE PRACTICES AND SHAME ON YOU FOR NOT FULLY DISCLOSING YOUR SWITCH TO PRICELINE.

Wife left her wallet in the flight after we left. Didn't get far before we realized it. Ran back within mins. Person checking over the plane after people left came out and gave her the wallet.. Didn't realize till hours later the wallet they gave back had been emptied of 700 dollars. What trash. Hope karma hits that bum 300 times harder.

On 11/26/2023 I could not board the plane to Ghana. Ghana it is visa on arrival. United could not even work with me despite me pleading with them and begging them. I spent more money on hotel and a return flight and my other colleagues who did not have visa were able to enter Ghana and get visa upon arrival. United is horrible and I will spread the word to avoid United. They have caused me much sickness and medical problems since my terrible encounter.

My mom was traveling from US to China through United Airlines. And I bought a specific brand of coffee for my dad. I was furious when I learned that coffee was stolen from our checked-in luggage!!! The handle of our luggage was also broken. This airline is not trustworthy!

UA flight from Houston to Calgary on 21 November 2023. Mother and two children in the row in front of me, father on the other side of the aisle. The boy, aged about 6, started yelling and screaming as soon as we got on the plane and did not stop for 4 hours! The mother could not control him and the father didn't even try. He was so loud it was painful, disruptive and extremely annoying. No-one tried to do anything. It was awful, so much so that I am writing a review about it. The flight itself was not a problem. I wish there was something that could be done about such disruptive passengers, even if they are children.

I purchased a ticket to fly from Washington Dulles to San Diego. I called and changed my flight by one day and this way got interesting. I use my company's charge card to pay for my flight. I use my personal card to upgrade. The agent who helped me charged the entire flight to my personal card. He had the information in front of him that I use two different credit cards. How can he be such a bonehead. I don't know but I wouldn't recommend this airline ever. If they make simple screw-ups like this, how can I trust them to get me anywhere. Flight Delta.

Boarding started for UA991 BA283B on time Sunday November 19th 2023 at 10:55am and ended on time at 11:30am from Barcelona. Flight ended and take off went on time without any issues on time around 11:45am. Flight security demonstration had to be done live because all of the economy class seat TVs were nonfunctional. This was an inconvenience to not have function tv but at least the flight departed on time. About an hour into the flight the captain came over the system to say they had attempted all their troubleshooting suggestions but had a malfunction that was not resolving so they were going to turn around. This was not ideal but hope was to get back to fix concern or reschedule the passengers. About an hour later it was said that we were unable to land because the plane had too much fuel so we had to continue to fly until it was safe to land.

Nov 7 I purchased 2 tickets for my girlfriend and I for her birthday trip. First off for the record I will acknowledge that I made a mistake here because I had thought I booked tickets for Nov 9 but some way along the way from Google Flights to United it switched my dates to Nov 30 3 weeks ahead but ultimately I should have double checked.

I have had two very negative experiences in the last week. My first flight was delayed four hours for two “broken planes.” I received a fake apology food voucher exactly two minutes before the flight finally boarded. How am I supposed to use this? It’s good for four hours. Am I supposed to skip going to the baggage claim when I get home and go directly to use the food voucher at my destination? If you’re actually sorry about this why not give me something of value that I can actually use?

Yesterday (11/13) we were supposed to fly back home from MCO to IAD, the flight was supposed to depart at 4:25 PM (flight UA 2065) but due to an unfair and humiliating harassment caused by a flight attendant name Nathalie **, we got kicked out off the plane. Here is what happened: They announced that the plane is experiencing some cargo issues so the luggage will be on a different flight, we said sure.

No money return just travel credit so you have to travel with them or just lose your money. Switch basic program to economy for $99. Because said that don’t have to pay for changes on your flight. When I change was 300 more so I cancelled. Losing the $99 and I pay for the original 320 and have credit $274.

Bad experience. I will never use this airline company again. Avery one thing before you buy a ticket from this company. I feel stupid paying extra for the same luggage. They charged me $35 for my luggage one way, coming back the same luggage they charged me $35 and the lady helping me charge me another $100 extra because supposedly was almost 5lbs over the limit, I thought she was kidding, she never explained to me the regulations. She never try to helping me offer me to take the extra weight to save paying the extra $100. This is big company. Should hiring professional employees and educating them. Make customer happy.

Very disappointed in the recent travel. New policy No Carry, you have to check the bag. Disturbing and disrespectful staff. Horrible experience. Traveling with family but they separated us, didn’t even try to keep us together. Thankfully my kids are a little older, but I would be completely terrified if my kids were younger. Sad days to see what used to be very respected airline turning into one that is seem to charge for water and air to breathe. They told us the flight is completely full, gave us seats in different corners of aircraft, yet cleared all the standbys… dissatisfied completely. No more traveling with United.

Supervisor of United Airlines Kevin was extremely rude and unprofessional. I had a business UA ticket and they wanted to force me to check my carry on luggage. I explain to them that I had valuable items in my carry on and they acted very rude and unprofessional. They will treat you bad even if you are flying business class. Imagine how they treat the people that fly coach.

On 9/8/23 our flight leaving Denver Co. was delayed several times. Our flight then was diverted to Chicago O'hare. I have a very serious allergy to Cinnamon. We were dropped in front of a Auntie Anne's (CINNAMON). I explained this to 2 stewards both ignored the seriousness of my allergy. I had two take 125 MG of **, used two inhalers, nasal spray, eye drops and still almost went anaphylaxis. Then we got canceled again. Waited in line with hundreds of people when I was so sick and in and out of consciousness. We were given vouchers which did not work.

I must express my profound disappointment and frustration with my recent experience on United Airlines, an airline I have considered my go-to for years. My faith in their commitment to customer service and fairness has been severely shaken. The events that unfolded during my recent flight were nothing short of disheartening. Upon boarding, I noticed a few open premium seats and approached a flight attendant, politely inquiring if I could be accommodated in one of them. To my astonishment, I was informed that those seats were "special" and would require an additional payment. I reluctantly accepted this response, only to witness the same flight attendant later permitting another passenger to occupy those very seats without any charge or explanation. This inconsistency was not only bewildering but also deeply unfair.

Flight 954, SFO - TLV, Seat 40-G, September 18, 2023, Scheduled departure at 8:05 pm, Gate: G5, Confirmation: ** - Sat on aircraft for over 4 hours, flight "Delayed" until 12:00 noon the next day. United sent links to 2 free round-trip tickets in 4 different emails. None of the links worked. THIS CONSTITUTES NEGLIGENCE! (This is only one of many similar incidents that I experienced with United.)

Out of the last 4 times I have traveled with United Airlines they have lost or broke my luggage. Coming and going from Alaska they broke the wheels off my luggage. This time they left it behind,.. I am in Memphis. Bags are in Dallas. By the time I get my luggage I will be leaving. If this was the first or second time it would be one thing, but EVERY TIME. I hate when I have to fly United.

My worst flight experience was with United Airlines on July 21st. I had booked a flight from Ottawa to New Jersey because I had a business meeting scheduled for 12 noon. The flight was scheduled for 6 a.m., and I expected to arrive at 7 a.m., thinking I had enough time in case of any flight delays. However, my flight was delayed for 7 hours, and it didn't take off until 1:15 p.m. and the airport attendants informed us this was due to a fire extinguisher functionality. By the time I arrived at my destination, my business meeting had already concluded, rendering the entire trip pointless.

My wife and I were issued 2-$75.00 travel vouchers from United Airlines for being inconvenienced on a prior flight. We were booked on the same itinerary but received 2 separate vouchers. We always travel together on same flights but when I proceeded to book a trip with the travel vouchers, I had to book two separate reservations to utilize the travel vouchers, (that's their policy). Here's the problem. I book my flights with my United Mileage Plus Card and get 1st checked bag free for myself and an accompanied traveler on same itinerary. But due to the fact that my wife wasn't on same reservation because she couldn't be to use voucher, she was charged $35.00 for 1st checked bag which equates to $70.00 round trip.

I have no words for the lack of professionalism of the United MileagePlus department, including the supervisor I spoke with. After years of being a United customer, I am swearing off this airline and going to Delta. It's a shame. TL;DR I was very clearly misinformed by a United agent re a booking so I called to rectify the situation. This MileagePlus supervisor said they aren't responsible for miscommunications (did not even entertain the possibility that I was given the wrong info so basically blamed what happened all on me).

United Airlines cancelled a flight due to weather related events in the New England area with offer to rebook the flight for free. Customer service did not pick up after over 2 hours on hold. So, I resorted to their website. I searched all available seats for the time frame I needed to travel and all had a surcharged. United Airlines pulled a bait and switch, offering only seats with a surcharge, claiming they were premium seats, with no other available seats despite saying rebookings would be free. I guess they can offer free rebooking yet offer nothing.

I'd never recommend flying with United. My most recent experience includes working with a United Agent to cancel a leg of my flight itinerary where I received explicit confirmation from them that I would receive a full refund on that leg of the flight. The disclaimer is that I would have to submit the official refund after I finished the return leg of my flight 10 days later. That's fine and I went forward with things.

Purchased a seat upgrade while doing my flight order. They refunded me $300 and said no seats were available. Then, when I contacted customer service, they told me no seats were available. I said, what are you talking about? There are at least 7 seats and there were more when I booked. Oh. Yeah. "Those seats may not be available because people did not pick their seats yet." I said, "The system lets me pick and pay for the seat upgrade for those 7 seats at a price of $862! So, either the seats are available for A LOT more money, or you are lying." Agent tells me that I can book at the $862 upgrade price. So, what the hell, United. This is clearly a bait-and-switch tactic. This is the second time you've tried this with me. So, it's definitely not a new thing. If you offer the upsell, you'd better make good on it. No wonder why people are pissed when they get on the flights.

I had CheapoAir book my flight, to reschedule, but I received no email. Instead I received emails that my original flight was departing! I called United Airlines and the agent Rosalynn helped me reschedule without a fee charge. She was great, thank you!

We booked our extra luggage items from Delhi for our Flight to Newark as "Oversized Fragile Item" (as told by United staff). While making the booking for it the United staff assured us that the extra item checked in was insured and would be well taken care off, thereby rushing us to pay them the $300 fee for checking in an extra luggage in very hushed way. They were being so rude and rushing things making us feel as if we were bothering them with an extra luggage, all they wanted was to already leave for the day!!! They didn't make us sign any declarations or per say didn't even bother to share anything stating that the items will not be covered or handled well despite of being told that how valuable they were.

Please give Miss Leslie a raise, immediately! Leslie exemplified that old school customer service, like what people expect to receive by walking into a Nordstrom or onto a Delta flight (in the past). I met Leslie on an early morning flight UA6087 on 10/01/23 leaving LGA to IAD (Washington D.C) and was so impressed by her professionalism; speech, smile and serious attention to detail. These days, flight attendants can be seen snickering or taking their job for a joke (making corny jokes over the loud speaker, etc.) when flying is actually a serious matter! On behalf of us all on the flight that morning Miss Leslie, THANK YOU!

I could name countless examples of how United has let me down. But I will focus on a recurring example happening now. Notifying me every 30 minutes that my flight is delayed by an hour. My 2:00 flight is currently delayed until 5:35. If they were truthful and told me at 1:00 my flight was delayed until 5:30 I would have looked elsewhere. But they keep string you along. 2:35, 3:30, 4:25, 5:00, 5:30.

They canceled my flight on June 18, 2023, due to their mechanical problem, and they asked us to pay for the hotel and meals ourselves first without any arrangements for that night. They said passengers can submit it to their website and be reimbursed it later. They are a liar and never respond to your request. When you contact them, they will ask you to submit to many different departments and say your money cannot be refunded. Hate this airline so much, just feel like they are a thief and have stolen money and are lying to me!!! It is the worst experience I had with an airline!!!

I have learned two good lessons. Never fly United/Swiss internationally and never connect through Zürich Switzerland. First of all, they put my wife and I in two complete different areas on a 12 hour fight, then when you try to get it changed they keep saying they can’t let you upgrade grade or change your seats so you have to call Swiss. Then Swiss says they can’t do it, to call United. Finally they say we have to change it at the airport. We get to the airport then there are no other seats available! Get your act together United!!! Never Again!!!

When things go as planned I experienced the usual service, friendly, professional etc. However, when things do not go as planned ie. delays, cancellations, rescheduling of flights and finding accommodations for an unscheduled stay overnight; there was absolutely no customer care. This just happened to me departing New York via NJ - Liberty airport. 3:25 pm departure. Many delays while sitting on plane, more delays after sitting on runway. Yes weather played a part at first, but then it was about pilots and crew going overtime so we were dumped off plane with apologies, plans to reschedule flight but no crew meant a cancelled flight. After they officially cancelled our flight 3.5 hours later, the chaos and uncertainty was terrible. No reassurance to help us get rescheduled. A 4.5 hour line up to get to the agent counter.

I just gave United another chance, and they are still ridiculous. I checked in for a flight last night and put myself on standby for an earlier flight. It said there was no one else on standby, and I was the first on the list. I arrived at the airport and went to the gate as instructed, and I showed my flight information and said that I was on standby and I was looked at like I had 6 heads. She said, "I don't have you on this flight." I said I put my name on the list last night. She said that there were no remaining people on the standby list, and the flight was full. I work in tech, so I really hate when tech fails. I guess if the person at the gate tried to even be a little nice about it, I may not be so annoyed. Bottom line, screenshot EVERYTHING, or it doesn't exist. Especially when you know the company is well known for POOR customer service. Live and learn and don't fly United EVER.

We got informed for wrong terminal of departure, after we was waiting for 3 hours in line to verify travel documents and was too late for our flight (2 counters was assigned for all but pets had priority, over 2 hours UA added another 2 receptionists, nobody to help with self check in, was rebooked for next day, a lot of guys in the line was from cancelled flights). When we was going back the company decided to separate our couples with enough available seats. I didn't get any help with their entertainment system (broken remote control). Don't recommend at all.

This was the worst flight that I had taken in my life. I was going to Texas and to London with my 70 years old mother. A very racist ** air hostess literally harassed my mother and bullied at me when I tried to defend. They refused to give water and proper meal to my mother. I FILED a complain to UNITED AIRLINES and they offered 50 dollars and NO APOLOGY. I offered them to DONATE THE SAME AMOUNT TO THEM IN RETURN. The executive called me and try to threaten. PLEASE THINK BEFORE YOU BOOK YOUR TICKET.

WORST, WORST, WORST!!! Be careful guys. After arrived 2 hours ahead from my international flight had a delay from 9 hours from United Airlines and once everyone is inside the airplane for the SECOND TIME, The plane back to the gate with computer problems. All my connections is lost and a 3 days in Lisboa with all paid off as well because they can’t relocated me in other flights tonight anymore.

After Covid, we hated flying! Nothing but bad experience. I almost gave up hope. But... on Sep 7th, 2023, my family (2 adults, 2 girls 7 years old) had to fly back to Germany from Tucson AZ. They checked in, my grandkids were upset to leave me. The friendly man behind the counter (sorry don't know his name) must have seen it. We were sitting and hugging when he came and asked for my ID. He took it and went behind the counter. After a few minutes he came back and gave me a visitor pass then I could go with them to the gate and had 90 more minutes with my grandkids. It meant so much to them and me. After this, it continued to be like this. The people in the security department were just as nice. Making the whole experience so personal and friendly. Maybe there is hope that we can get back to the world we had before Covid?!! Thank you so much!

This review would be riddled with expletives if it were permitted. I drive 45 minutes to drop off family for a flight but then gets canceled 15 mins. before flight. Had to drive half an hour to go back and get them, $10 parking the first time around and my dog will probably make a mess on the floor because I'll be several hours late getting home. If we cancel, 3 days wait to get our luggage. Family member that bought the ticket is in Vietnam and can't rectify this because of the Vietnamese IP address, are you (guess the word) serious?! Furious. Never using United again.

These people don’t care about anyone. They don’t care about their customers and lie to you for whatever reason. if your flights is delayed while you’re in the plane they will say, "Don’t worry we’ll take care of you." Only to get off the plane and be totally screwed and deal with the ** customer service on the planet

I was delayed for about 8 hours and sent an email to customer service on August 8th. They responded with a subpar email and didn’t really care about my experience. I responded their email was unacceptable and I would like to speak to a supervisor. I still have not heard back. It’s August 28th and nothing from them. They do not care about customers if this is how they respond. I fly weekly for work and I'm glad it’s with Southwest a majority of the time. Awful experience and I’m still wondering will they ever respond.

If I could give no stars I WOULD. My dad's flight was delayed from Spokane to Denver, when he arrived to Denver, he only had 2 minutes to get to his gate. He had to sleep at the airport till the next day he came from Denver to Oklahoma City. Now my dad flew back with my 3 years old son from Oklahoma City to Denver only to find out they didn't make their flight, they got there late because again their first flight was delayed again. My mom had to call customer service beforehand so the second flight can wait for them because of the flight's own delays, but now they didn't make it to their second flight again. Now my dad and my son are at the Denver airport AGAIN, they were told to wait for another day, tomorrow their flight is at 2pm. Now my dad and son are stuck at the airport. Are you kidding me United Airlines. We've never experienced this kind of situation with any airlines. Y'all are the worst. AND YES THIS IS NOW, MY TODDLER SON AND DAD AT STUCK TODAY 8.27.2023 AT DENVER'S AIRPORT.

Not only was my flight delayed by three hours, forcing me to miss my connecting flight to my final destination, but United 1) refused to put me on an early connecting flight the next morning despite seats being available, 2) refused to offer me a hotel voucher, forcing me to spend the night on the floor of the airport, 3) forced me to either return to my home city, canceling my trip altogether, and 4) refused to refund me, meaning I paid to sit for 5 hours on a flight that should've taken 90 minutes just to spend the night freezing my butt off (United didn't even offer me a blanket) on the airport floor, just to return home the next morning. I was completely disregarded not only by the United crew, but their customer service agents as well. I will never fly United again. I had heard horror stories about this airline, but hadn't experienced it for myself until now. No trip is worth the risk of going through what I went through. Thanks for a terrible birthday, United.

My wife and I were scheduled to start our 20th anniversary with a United Flight that was booked 8 months in advance. When we arrived at the counter to check in our luggage we were told that we were booked on a flight the next day with no explanation. A total disregard for not following the passenger bill of rights per DOT, written explanation or compensation. After two months of haggling with customer care, I was told that "I volunteered to give up our seats" which was a lie and shameful to say the least. We were never asked to volunteer to give up our seats and I was told that I made this selection the morning of our flight on-line. Again, not true. United made us feel the missed flight was our doing and treated us disrespectfully, questioning our credibility and honesty. I will never fly United again after this experience.

I took a long planned trip to Italy with friends in May-June and on the way home from Italy got stuck in Zurich. Our original flight had been delayed by 5 hours which turned into a 7 hour delay so we were told to use the United app to change/rebook our flight. The app was frozen due to so many people trying to access it. We were then told to go to Terminal D, Gate 23 for the United representative. The Counter said United Change Gate but there were no United representatives there and they REFUSED to help us as they were vendors. Told us to go on the app which would not work. They did not have a phone number for us to call and so we were on our own. We finally got ahold of a representative in the US and got our flight changed to an earlier flight thru Chicago.

Called 3 time to only get a credit to be hung up on. I use to fly first class on this airline based in my hometown but no more. The blatant disrespect is not ok. I received a text from them asking me to reconsider my travel at no additional cost because of weather and I said let me get a credit to fly another day. To get dismissed in this way is not ok.

United cancelled my wife's return flight on 7/21, 7/24 and 7/25 for reasons given as operational issues and ground congestion. I was advised she would be given a 50% refund for the 1st class ticket cost of $916.40. Instead United's refund to our credit card was short by $85.60. For 3 straight days my wife was at the Ithaca airport at 5AM for her 6:04AM flight only to be advised it was cancelled. Cust service at the airport was useless. On top of treating my wife like crap, they turn around days later and lie to me about getting a 50% refund. I never dreamed an airline could treat a customer this badly. Never again will we fly United.

Tell me why United Airlines is the one of the only airlines that does NOT honor or respect soldiers and service members going to an active combat zone for admission to the already trash lounge they offer. Oh but wait, if you are taking ordinary, regular leave you can enter free of charge but oh my god, if you are deploying, it is $30. This is why United is trash and no one chooses this airline for personal travel. I will NEVER EVER again let US dollars go towards a united flight.

United has simply become a garbage airline. Their travel credit system won't allow me to use the credit viewable under my account. 3 hours on the website, 2 hours on the phone and nothing but empty promises by Micah, Jacquelyn, and the supervisor Diamond all promise resolution with an email to follow that never comes. Will make a complaint to the FTC as I don't feel the need to spend more hours speaking with "customer service" only to be lied to and laughed at. Shame on this airline and anyone that continues to fly them.

I really do not appreciate the service offered by United Airlines. I purchased a ticket in Economy class along with another ticket for 2 just extra seats as my wife has some issues traveling in economy class. Later I found a cheap Business class ticket on United website which I then asked United to upgrade one of the tickets by combining both tickets. Unfortunately, I had to cancel my flight due to medical reasons so I requested to get refund which they approved. Still, they returned only a portion in me and rest they gave as ETC. I mean what kind of logic is this, if a ticket gets cancelled it always gives a ETC for future use. When I ask them to refund the rest they asked to create ticket from Customer service.

I flew United Airlines (UA) on a flight from Honolulu to Los Angeles on 7/13/2023 (Flight # 1636). I would give UA a grade of "F" on virtually every front! I will list the important ones:

I usually only see negative reviews for airlines specifically when people are furious. I am providing a good review in hopes that airlines will really start to consider customer service and the reliability of the flights that the consumers are purchasing. The United employee the morning of my flight was extremely helpful, organized, and clear. She arrived 30 min before everyone else (3 AM) and still helped everyone get in the proper place before TSA or check-in opened. I promptly made it through security and the flight took off on time and as planned. The flight attendants were spectacular and the pilot clearly communicated with updates throughout the flight. Extremely happy with my experience, thank you.

Booked a 6pm flight from Newark to Heathrow. Our flight was delayed FOUR hours. Was due to arrive at Heathrow at 6am, instead we arrived at 10am. We had a British Airways flight the same day scheduled at 12pm to Malaga. WELL, due to the FOUR hour United delay, we missed our British Airways flight (which means we lost $$). There were no other flights to Malaga that day, so we had to stay at a hotel in London. (More $$ for hotel and to book another flight).

This may be just another example of how awful United Airlines is. The flight from Minneapolis to Denver was uneventful. The flight was late, as usual, leaving Denver. Arrived in Durango an hour late. Waited and waited for baggage. It never came. The only United person around said the only people that could help were loading another place. After a long wait, there was finally someone to talk to. When asked about the bag the response was, "Oh sometimes they arrive early and sometimes they arrive late." Another passenger said that sometimes, if they send bags early, they are up at the ticket counter. That is where the bag was. Wasted an hour because United has stupid and lazy people working for them and their communication sucks. And if you want to comment on how lousy they are, they offer a comments section that is so complicated that most people give up rather than waste their time writing something that probably won't get read anyway.

Worst decision was accepting booking through UNITED. Choose Spirit or all other airlines before booking with United. They never take off on time, always mechanical issues, delays as if flights are free. Save yourself the aggravation. Do not book with United

We are frequent flyers of United Airlines for a while. We have bought a ticket to San Francisco. One day before our flight, they notified us that the plane changed. Instead of assigning the same seats, since it is the same kind of plane, they assigned us to different seats and sold our seats to other passengers. Very poor way to treat your passengers and honestly, it is unethical. Shame on them!

My recent flight with United Airlines was nothing short of a nightmare. To start, my flight was delayed by a mind-numbing 2.5 hours, causing me substantial inconvenience and stress. This delay wasn't an isolated incident; it seems to be a recurring problem with United, as I've heard countless horror stories from friends who've had their travel plans disrupted by their constant delays. What's even more infuriating is the lack of compensation or acknowledgment of their shortcomings. United Airlines seems to be utterly indifferent to their customers' plights and offers no compensation for the inconvenience caused by their incompetence. It's as if they expect us to be grateful for the privilege of being delayed and treated poorly.

Absolute incompetence at the highest levels. Dirty aircraft. Food poisoning from “lunch”. Very uncomfortable seating. Rude at best cabin crew and “customer service”. Persistent overall attitude of “not my problem” amongst all United employees. Flights persistently delayed. Told to “go the hell over there” when asking for assistance. Still missing a bag and no help from “baggage service”. Multiple canceled flights and missed connections in Chicago resulted in 3 hour line wait while multiple United employees stood around and laughed.

During the flight UA-194 from SFO to Munich on July 13th 2023 the flight attendant Milan was rude to the kids and my family. It was very unfortunate that we had such a bad experience at United but I guess such experiences match with United reputation.

United Airlines is enforcing a very unfair and deceptive practice with their customers when attempting to change a flight and using future flight credit. United is doing this by inflating prices when the customers call customer service to change a ticket leaving no choice for the customer to book another plane ticket online for a cheaper price. Consequently, when the customer tries to use the flight credit by calling customer service, the customer receives the same inflated prices for the booking making it impossible for the customer to use the flight credit. If the credit the customer is trying to use is for a one-way ticket, United prices it as the original roundtrip fare at the current price not a one-way ticket. What remains are millions of dollars in flight credit just disappearing into United’s pockets since the customer’s frustration has reached a level of surrender.

I would not recommend United nor would I consider flying with United in the future. Our flight was canceled (myself, my husband and our 5 little ones, including 1 infant). A flight leaving shortly before ours and a flight leaving shortly after ours, heading to the same location were on as scheduled, but ours canceled due to weather. We were on standby for two additional flights and weren’t able to secure positions on either of those. We spent a night in Orlando airport, with no food or drink options open with 5 young children, one being an infant. We were told no hotel or meal vouchers would be issued!

Missed the flights for none of our fault. Bad customer support. Nobody takes responsibility of whatever happens to the passengers! Flights are delayed, no compensation for 24 hours at the boarding area!

Bought round trip first class airline tickets. After purchasing that is when they let us know we are not booked first class on one of the legs. When you buy round trip first class, the entire trip is first class which we are one way but not the return!!!

Our flight from SBA to SFO then on to RDM was canceled after waiting on the plane for an hour for a flight crew that never showed up. We later discovered from an agent that it was due to a labor dispute between United management and pilots union. I did not change the flight schedule, United did. I waited for an hour in line at the counter to try rebook my flight, while I tried to contact United whose call center had a 2 hour wait. I was told I should try to rebook the next day so I took an Uber to the closest hotel.

My United Airline (UA) “trip” FLCR9H was the WORST travel experience of my life! Due to this horrendous debacle, I request $1000 United Airline credit to use for any friend/family with no expiration date (or simply a check directly to me as I dread ever booking another UA flight), plus reimbursement for my $126.81 Uber ride from DIA to COS & $16 COS parking (see attached receipts). UA essentially held me hostage at DIA from approximately 11pm June 29 to 11pm June 30. I was to perform LASIK on 20 patients & see my daughter's Summer thesis presentation on June 30 but missed these appointments thus losing $80K in revenue & creating an extremely disappointed daughter.

I set out on driving 2.5 hrs to get to Omaha, NE intending on going to Spokane, Wa to then travel to Sandpoint,ID to see my kids. Booked my flights a few months ago and couldn't hardly wait to go visit them. Got to Omaha Eppley Field with plenty of time to check bags and wait for flight. Delayed, Delayed, Delayed, Delayed, Cancelled... Nice of them to at least comp a room for the next day. No problem. Next destination Denver. Delayed, Delayed, Delayed, Delayed, Cancelled. Mind you my travels were for June 28th-July 3rd. No connecting flights until Monday the 3rd when I was supposed to be headed home anyhow. Worst experience I've ever had and being an older single lady stranded at these airports really sucked!

Horrible experience out of Newark on Tuesday. Made us sit in the airplane on the tarmac away from the gate for 3 hours... Keep in mind this was after we were already delayed for 4 hours. They then brought us back to the gate. Pilots blamed weather, but the gate attendant told us it was because the crew "timed out" and they needed a new crew. They ended up cancelling our flight but they wouldn't give us our checked luggage. It's been two days... I'm stuck in NYC, and I still cannot get ahold of baggage customer service to find out where my luggage is. I have been on hold for over 2 hours each time I call and I cannot get ahold of anybody. THIS AIRLINE IS A SCAM. DO NOT FLY UNITED AIR EVER!!!!

How much does Benny’s life cost? Not much according to United Airlines. They flatly refused to take Benny the Cat on the plane at Albany International Airport even though I had a paid reservation for the cat made 2 months prior. My husband and I were moving abroad to help my elderly mother. We sat there frustrated with ten pieces of luggage and a frightened cat. The United staff was unmovable. They said we can talk until we are blue in the face, they just are not going to take him. Furthermore, they insisted on moving the cat 25 feet away from the counter because someone might be allergic. The poor creature was terrified, crying his head off, in his carrier alone in the middle of the airport amid the crowd rushing up and down. By that time, we were crying ourselves.

I had a trip scheduled to leave from Boston to Dominican Republic. First flight was canceled, rescheduled for the following evening. While waiting for our rescheduled flight, that flight was delayed three times causing us to miss our connecting flight. The only resolution they provided was to be rescheduled yet again for Wednesday. In the meantime, all of our luggage was placed on the plane, car seats and carry on included as we were advised to check in due to it being a full flight.

Flight from Newark to SFO horrific! 1st flight to SFO 4:45pm cancelled and rebooked on 8:05pm - as of now, I have been at the airport since 6pm on 6/24 till now, 7:35 6/25. Flight has been delayed 10 times. Still don’t know if I’ll be making it home today. Problem…. Not enough staff/flight crew. Very poor communication from customer service. Very disappointed with airline. I don’t recommend United Airlines one bit. Spirit and Frontier has better customer service.

My daughter flew overseas via United Airlines. Her flight was delayed by 2.5 hours. Because of the delay, we had revise her itinerary beyond the fist leg of the trip because will miss the next connection and so on. Also, United overbooked the first leg of the flight, so the flight was extremely full. As a result they made her check her carry on containing clothing & personal items that she needs for her 2 months stay overseas.

We had worst experience with last 2 flights. Delay 4 hrs on 3.5 hrs flight and 2 hrs on 2nd flight. No update from airline. Worst customer service. They can't get any flight on time.. Better fly american airlines or delta. Even spirit better than united airlines.

Another flight with this unorganized and incapable airline that only resulted in more delays. Our flight was delayed four hours and then once they finally got everyone boarded which the hopes we were finally going home, they tell us we will be sitting on the tarmac for another 30 minutes. They apparently cannot even schedule a captain to accommodate the legal flying hours mandate for all of their flights today. My money will be spent on a budget airline before I even think about considering this incompetent airline in the future.

If you are an occasional international traveler, here is a watch-out when booking thru UA. If your UA travel includes international partners and your fare includes advanced seat selection, know that you very well may NOT be able to select seats on those partner airlines without paying ADDITIONAL fees. UA discloses this under their website's FAQ area (rather buried) but totally does not disclose this when the ticket is purchased. If traveling with others and sitting together is important, such as for long overseas flights, then know that for UA partner airlines you will probably have to pay more for advanced seat selection. A bit of a bait-and-switch, not getting what was advertised.

Where do I start? I purchased 4 NON-STOP tickets to Barcelona for me and my family. One of my children had to be hospitalized so I called in to cancel (1) of the 4 tickets. United cancelled all 4 tickets. When I saw the email notification, I called United who apologized profusely and rebooked me on now a connecting flight. The original group was a party of 14… What was supposed to be a family vacation was now partially ruined. I had to lose a day's pay and pull my children out of school as the rebooked flight was not only connecting but earlier in the day as opposed to the original flight @ 7:30 in the evening.

I flew back from Seattle to Tampa and on landing in Houston for my connecting flight was advised my flight had been cancelled. United Airlines had a pilot strike that day but they actually had the audacity to tell me my flight was cancelled due to weather. There were no weather issues that day-every other airline was flying without incident. United Airlines did not offer me an alternative flight until 2 days later! I was forced to rent a car, stay in a hotel and purchase gas for a 2-day drive. Once I returned home I made a claim to get reimbursement and they felt a reasonable offer was a $100 voucher! It cost me more than $1000.00 to return home! I expected them to get me home-that is the deal we made when I purchased an airline ticket from them! DO NOT fly United Airlines! They do not care about you. They only care about the bottom line.

Worst airline I have ever experienced! I would rather fly Spirt. Today was the 5th time I contacted them regarding additional charges on my account. I paid for a package deal seat plus baggage only to see not 1 but 3 additional charges. Wi-Fi that never works, but their bank system seems to work very well when they charge you. They also charged me for trip insurance that I know I never selected. I have been flying for over 20 years and never have I ever selected trip insurance when I know I will be traveling for sure. I know my behaviour. United is terrible. Quick to charge but 35 days later no refund for the additional charges they have processed on my account. I am going to do everything in my power to have my company use a different airline. I refuse to ever fly United again.

This is my worst nightmare flight delay in my life. United Airlines wait time up to 7 hours and their answer is not sure about it. They are even worst than cheap airlines like Spirit or Frontier. Just for a flight from Houston to Dallas and they brought up so many reasons for the delay like storm then ground service busy then wait for flight crew and then their answer is not sure after they made me wait for 7hrs. Whoever read this message, please don’t book with United airline if you want to be one of their victims. They even tell me to go home and come back tomorrow while their flight is my connection flight to go home. Worst!!!!

I travelled with my wife on 5/21 from Newark to Cancun. I am a US Citizen and my wife is a permanent resident. She is in the process of transitioning from her temporary 2 year green card to her permanent one. Her temporary card expired on 2022 but she received an official letter from the USCIS (Form I-751) extending it for 48 months.

As a Field Technician I'm constantly traveling and canceling a flight is necessary. When I called to cancel I requested a refund to my credit card. I was advice it would take 14 days. When I called back to check status. To my surprise they told me a flight credit was given. Service Rep rude and hesitant to transfer me with supervisor. When spoke to supervisor unwilling to help. Had to contact their customer service team which took me 4 emails later to only get a refund for the seat of one flight instead of two. There should be laws monitoring Airlines and their flight credit or to obligate a customer to purchase insurance.

My daughter had a flight from Indianapolis to Washington to New York/Newark to Ireland. We did not know Newark was a separate airport. On the day of the flight we made numerous frantic phone calls, but the individuals did not speak English and I could not understand them. We called another United Airlines number and Laura answered the phone. She took time to explain to us that Newark is a separate airport and my daughter would have to take a shuttle bus, cab or Uber to get to Newark New Jersey. Laura gave us the phone number of the shuttle service. However, it closes at 5.

United is Horrible. My flight was delayed more than 24 hrs so I was forced to Uber home from Washington DC. For all my troubles, united compensated me $38.10. I will NEVER fly with United ever again. Even the lesser airlines have compensated me just value when canceled or delayed flight, but not United. They are a disgrace. Do not fly with United!!

Early Aug 2022 bought online and paid for a roundtrip ticket to Hong Kong via Newark on Nov 2, 2022. I am a disabled Veteran needing minimal travel time and gate assistance. A month after completing the transaction and taking my money, with notice received in email they cancelled the flight. I was left with now needing to pay more, less time as costs rose as did my anxiety. In my mind, they made a public offer, accepted payment - creating a contract; then failed to fulfill due to their business decisions to make then cancel. I feel if they could not do the flight as contracted then find and pay for a suitable replacement. UNITED HAS STONEWALLED ME FOR 9 MONTHS IN REMEDYING MY COMPLAINT.

At this point Spirit might be a better option. We were about to take off, on the runway. Then the plane gets turned around for an auxiliary issue (we all get off the plane) wait for 2 hours and then they tell us to board again. Everything is fine. We miss our connection because of it, then United sends us on a makeup flight to to get us to Boston from Newark. No big deal except it’s an overnight layover that they wouldn’t compensate us for. We ended up “sleeping” on the ground in Newark airport to waiting for our early morning flight. Our 3 day vacation is now 2 days. Okay, annoying but not the end of the world. Then we are told our bags won’t arrive until a day or 2 later. We end up having to go to a store to buy clothes for 2 days (300 bucks) and our bags arrive mid day on the last day we are in Boston. Again all with no compensation. What a fun time.

The United gate agent at Washington Dulles was arrested and fired for stealing my jewelry that was turned into her by a fellow passenger. United did not respond to my calls or emails for over a year. This is how they treat their million mile flyers. They bury the issue and hope it would go away. They ignore loyal customers. To make matters worse I was pregnant at the time. There's so much wrong here. It's a shame it was an airlines I once loved and supported. There are so many other airlines, choose another one.

I had the worst experience EVER with them. Flight from Houston, Texas to Birmingham, Alabama was delayed for a generator and plane needed fuel. We boarded on time, had to deplane, and wait over 3 hours for issues they should have taken care of before we even boarded. The worst part was making it to the Birmingham, Alabama airport only to have to wait another 2 hour before we can get our luggage we checked in.

United airlines destroyed my skis by obviously running them over with their transport kart and are completely refusing to pay for them. United Airlines claims that it is NOT THEIR RESPONSIBILITY! Are you guys serious?.... And.... I had to pay extra for them to even transport my skis! I will never fly on this airline again and will reach as many people as possible to warn them about this company. SHAME ON UNITED!!

Please do not flight with them or trust them with your money. On March 22nd I called their customer service and I was told that they had to book on another flight because they couldn’t confirm my seat with Air Canada. They put the money on hold on my card which I do not have access to it. They saw the money on hold and the supervisor assured me he released the money on March 22nd and I should have the money back in 24h. Come to find out that my bank never received it. They do not have any trace of my money because as soon as they remove a hold they lose complete track of where the money went. I’m out of $336.47 and United doesn’t care. I was told by the manager to fly with another airline next time. Trust me there won’t be no next time with them. Please do not book with them on your debit card. Make sure you book a traditional credit card. They will steal your money and top of that be rude about it.

My wife and I flew out early on 1 March from SLC to Puerto Vallarta. We were scheduled on a flight that left at about 6:45 and arrived pretty close to the time we needed to check our bags. Since there is a hard cutoff 45 minutes before the flight, we tried to go straight to the counter but a United employee insisted that we go to the kiosk first. She had trouble at the first kiosk and after a few minutes, went to a second kiosk, where she didn't seem to know what she was doing.

Flying has become an unpleasant joke and United and Swiss Air are the worst. The United site for check in is slow and disconnects, so re-entering flight information must be done several times. You struggle to get the seat map to display. This also takes several tries. I finally get a seat and try to get a seat for the Swiss flight to Zurich. That option is not available. Check in at the airport goes smoothly until the machine prints the boarding passes and I am assigned a Swiss seat but I did not get to pick it. I have no idea if I am window aisle or in the middle. Going to the United gate person is no help. He can only change the United flight seat and can do nothing with the Swiss seat. And these two airlines are supposed to partners? Partners in idiocy only.

I purchased 2 planes tickets on 03/19/2023, today 03/22/2023 I find out plane tickets were cheaper than what I pay. They hit me with we have a service fee of $50 dollar for passenger. Erick the supervisor was very unprofessional and didn’t know anything about their policy.

I was to have a hour layover in Chicago that turned into a 7 hour one. Then just minutes before my flight came in they sent me a 15 dollar coupon for food that I was unable to use due to them taking it back. They said that they had technical problems with the aircraft. Then on my return trip the aircraft was 3 hours late due to technical issues, causing me to miss my connecting flight so I was stuck in Chicago for another 5 hours and then that flight was delayed for another hour. I have never had any of these issues flying with Delta. Then I sent them an email to customer service two weeks ago and haven't heard anything back. They are the worst and will NEVER fly with them again!

If you're wondering why United is consistently rated as the worst major US airline, look no further than their business model (and don't believe their marketing). After several years being a 1K flyer with them, I've had enough ups and downs with the airline to learn that their management team runs a solid business model that prioritizes profits over clients. Here are the details:

Although United has never been the best airline, they have definitely gotten much worse in recent years. I'm sure we all remember when you would get one meal and a movie with a flight. Of course, that is a thing of the past, but now their customer service is also diminishing. Previously I held a job with very frequent travel. I racked up a ton of miles, but did not use them. More recently, I acquired a new job with frequent flight requirements, and I thought, let's give United another go.