Uber Reviews

Uber and Lyft charged me thousands of dollars without giving me rides. Many times I was charged by Uber and Lyft thousands of dollars without giving me rides. Uber and Lyft Drivers have no morals or ethics and left me stranded in some God awful neighborhoods while charging me for rides. Shame on Uber and Lyft!!!!

Quoted the usual Uber price of $32 from PSP to Palm Desert. Couldn’t get website to book so waited until I arrived an hour later. Was then quoted $89. (The Curb side taxi was $50.00) but used the Uber app. I was charged $118. And asked to rate my experience. Just got a royal rip off.

Two stars because Daniel was a good driver. But he talks nonstop. Told him a shorter way to go home and he kept wanting to turn when it was a straight away for about 5 miles. Not a great experience. Wanted to get some things out of my cell phone. Could not. They were almost home. I've had my mask on the whole time. He didn't. It tells me he doesn't believe in the shot and three of his relatives just passed away. Please do not send out drivers without mask when your website the state's driver and passenger bus for masks.

I've been in a lot of trouble with Uber drivers lately. They don't know where we are and they cancel our trip but we are the one to pay for the cancelation. Why doesn’t Uber pay us for the negligence? Uber charges us for wait Time because their driver couldn’t find us. Also Uber created tons of fees like tolls, Surcharges, booking fee, Municipal regulation, Linha Amarela and NY ** Car Fund. What do I have to do with the ** car Fund? That's an abuse of power. I also suggest that Uber drivers needs better training, because we're not millionaires. Most of the time, when I call for a ride I visual the price but when Uber send me the receipt it is a totally different amount. What is that?

Uber software not providing drivers with crucial information. It took me 40 minutes to travel 1 mile. First driver gave up and charged us. Second driver gave up. Third driver was smart enough to figure things out. No way to get in touch with humans. White collar criminals! Avoid this company at all costs!!!

The first confirmed ride drove away and cancelled us. The 2nd ride was great, but we then received feedback that we had not worn a mask, which was false. Since our 2nd ride was quite pleasant, and received a good rating and tip I doubted that the comment came from him. I contacted the company, explained that we had just left a medical facility where we had been properly masked as was the nurse who was assisting us at the time. I asked that the comment be deleted from my account. They assured me no action would result and I could still use the service but would not remove the remarks. I doubt that I will use their service in the future. It appeared that the no-mask comment had come from someone we’d never heard of, not from the driver, whose name is on our receipt.

Uber still trying to force masks on free people and employees, vaccinated or not. Disgusting. When will a Freedom-loving non-fascist company start-up and put Uber out of business once and for all? I can't wait for that day.

I was quoted $55.23 to go to airport. The driver arrived 10 minutes early. Easy drive to airport Charged $68.97. Worst company ever. NO phone number, no email. No good reviews ever. Last time I use Uber. I'll try Lyft. Consumer beware.

Awful support, they give the same generic message over the phone after waiting for 20 minutes or through the Uber support messages on the driver app. Background took over 70 days to clear. Got an unlawful review from a passenger for being under the insurance, account was paused for over a week with no warning. Said they did their investigation and deactivated my account and still several days have passed and no one is able to help me. They all say the same thing again and again. Looks ok on their side. If you are thinking about driving for Uber then think twice. It is unreliable.

I called an Uber in Sunrise Fl for a 3.5 mile ride. He never found the address I gave him even though is easy to find. I've driven there before. He drove in circles for an hour. He verbally assaulted me, was driving in the most reckless way veering between lanes, texting while coming to a complete stop in the middle of the road! Driving between lanes. He was verbally abusive too and ending up dropping me off in the middle of nowhere. Then he up the charge to 36.00 from an 11.00 dollar original fee for 3.5 miles. But he never got me to.my destination.

Uber has many issues. I have had to use them regularly for the past two weeks, and these are the issues I’ve encountered:

My upfront price was shown at $49.79. After I accepted the ride from MCI to my home near Kansas City I looked at my phone and received a message that I was being charged $100 for the ride. Of course you can not just call Uber and their help system is a joke. I have since removed uber from my phone and will only use Lyft and local taxis from here out

I booked an Uber ride with Regina. My trip cost to be $24. Ride 7 miles in Philadelphia. She got lost. Couldn’t follow Waze accurately. We ended up in New Jersey. I finally pulled out my phone and give her directions. Final cost $55. She said she would resolve. Of course she didn’t. Impossible to contact Uber. Will end up disputing my charge. Never again Uber.

I was being charged for trips I didn't make. I tried many ways to contact the company but could not find a phone number or email. Feels like they just want to take your money and don't want to provide customer service.

Driver discriminated towards my son bc of his color and hair!! I use this service daily due to not having reliable transportation. I am disgusted that my son has to experience this type of service. He was late to school because of this driver nasty attitude and racism. Drivers like this should NOT be able to work in this environment is he/she can't tolerate people of color! I also had to pay a cancellation fee which was double the price to get to school. I am a single mom just getting by!!! Cancellation fee and nasty service was not in the agenda for today. UBER has really scared my son and my POCKETS!! I want justice and for everyone to know make sure you report drivers line this!

See a few new fees that just push up prices. Like a wait time fee even though I was standing outside and a booking fee. What a fee on top of charge for booking the ride. Wtf!!!! Then I schedule a ride and twice they don’t show up. Uber gave me back my money but ** stressful.

I attempted to setup an ‘Uber For Business’ account for a new business venture I recently launched. The sign-up process was easy enough, but a few days later when I inquired on the status of my account, I was told by Uber the account was suspended and please refer to the Terms and Conditions. I asked for an explanation as to the specific violation, but the response I received was: ‘we were advised not to disclose the specific reason as to why the business account was deactivated, however, they’ve found out that the account can’t be reactivated because it doesn’t adhere with our Terms and Conditions.” The response received from Uber demonstrates a lack of transparency, professionalism and basic customer service.

This review pertains only to the Uber app. When you are booking your ride with Uber, be wary of the error message, "Oops! Something went wrong. Try again in a few moments." I tried again and again and again and Uber charged me for all (or many) of my failed attempts! It was thanks to my credit card company (shout out to Citibank/Costco) for alerting me that this was happening. Unfortunately, Citibank could not stop the bogus charges and now I have to file a billing dispute with Uber! Ugh! Buyer, beware!

Uber has twice charged me for something I didn’t ask for and getting in contact with them over an issue like this is impossible. First incident they started charging me a monthly fee for a device I didn’t ask for. I finally had my bank stop paying the monthly charge, that was a hassle. Most recent I got a text saying my driver was on the way for a scheduled pickup, I looked on the Uber app nothing showed as to me having a scheduled trip. Later a driver called asking where I was, I told him I didn’t order a ride, he canceled and charged me $29.42 for canceling a ride I didn’t order. It’s impossible to get ahold of them to straighten out an issue where they may have to refund you. Word of advice don’t ever give the cc info. Call a taxi.

If Uber is going to pat themselves on the back in the media for doing good, maybe people should be aware of whose backs they are taking money from. On Sept 20th I awoke to a news story about Uber providing discounted rides to polling stations during the Canadian election. And while this sounds all warm and fuzzy and delightful, we quickly realized who is paying for it.

Updated on 09/22/2021: Critical scheduled pickup for 03:20 a.m. on Aug 31 for only flight - Driver failed to show - cancelled last minute with no explanation at 02:50 a.m. - forcing family to drive to airport and park - Planned trip included 15 days to help family move - and support Covid family member loss. No excuse - and response from Uber via text on Sep 22, is that they could review the case "because it was greater than 30 days out" - which is a lie. Shame on them. The cost for parking was $20/day or $300 less gas to get there. Was the driver too lazy to wake up? Uber does not care for its customers, period.

I received a business voucher for an Uber trip to take to an event. I clicked on using the voucher however they wanted to charge my card first before using the voucher. I did so. Then they never applied my voucher so they said I’m out of luck. TERRIBLE CUSTOMER SERVICE. Takes days to get a response. No phone call service or live chat. It all had to be done through email. Be aware and use other services.

I used to use UBER a lot and have nothing but great things to say about the drivers. HOWEVER... Uber is now soliciting donations for Afghan refugees coming to America. I draw the line at this. If UBER wants to donate corporate money, that is their choice. But PLEASE do not solicit funds from customers for an issue as divisive as immigration, legal or otherwise. I will be taking your competitor whenever possible now.

I've been driving for Uber for almost 3 years. Have not been able to "Instant Deposit" earnings for last month. Spoke to approximately 15-20 Uber operators who have each given me their best idea on how to fix. No access to supervisor although I've been told one would call me back 3 times to no avail. The problem is small and I believe I even know what it is, however I can not get one person who can help. The disconnect between drivers (I consider employees) and someone who has an iota of an idea of what is going on in a driver's world is so vast that I am considering no longer driving for Uber... I am super bummed about their inability to fix a small problem. Looks like Lyft is it from here on out...

I had one ride with Uber on August 27th, the driver was absolutely awesome so for an $18 ride I gave a $15 tip. However Uber decided to take 4 separate amounts out of my account adding up to over $100. It is impossible to call and speak to anyone unless you are in the UK, and when I tried to email with screenshots of the withdrawals they reply back stating they didn't get my response. I had to dispute the transactions with my bank because Uber is impossible. I had my rent bounce because of this and incurred numerous late charges. I will never use again.

ABSOLUTE NIGHTMARE & MESS!!! I am facing multiple technical issues on my Driver App since weeks now. I have at least spoke to 35 different customer service rep. Which includes in written and via call. The Issue still persist. Every single person including supervisor threw their own ideas on issue. Still NOT fixed. All documents of mine as well as of car is up to date, verified and cleared but still can NOT go online since 3 weeks. Completely STUPID and unprofessionals attending the issues. You would laugh at the responses I have got in regards to my technical issues. UBER Must pay for issues caused from their end, as everything is fine on my end. And also have tried all UBER given troubleshooting steps. Shame on your customer service and your standards UBER!!

Insurance called Uber for post dental pick up stating it was urgent. Promised ride in 3 min. Took 45 min. (Waiting in HOT area with NO seating with NO alternatives.) Driver REPEATEDLY told me he was going to throw me out of his vehicle for no valid reason. Extremely abusive. Refused to turn off irritating music. NO courtesy whatsoever. Complained to Uber. NO RESPONSE.

I signed up for UBER a few months ago, never actually used it and yet I have been charged over $200 in fraudulent charges. This is isn't a case of someone steals card and racks up charges, this is a case of UBER stealing money. When I look into this company all you see is same thing over and over again. HOW ARE THESE PEOPLE GETTING AWAY WITH THIS? I even canceled my card AND THEY COME HOW GOT MY NEW CARD?!!? I had to issue a stop payment, cancel card AGAIN, dispute charges etc etc. I WANT NOTHING TO DO WITH THIS ** COMPANY.

On 4 Aug. I used Uber for an airport run. Two weeks later I returned and attempted to book Uber for a ride home. They said my credit card was expired. Same old card, good till 2025! This as they tried to increase price more than 100%! I called friends. 8/26 I booked Uber for ride to doctor app't, no problem. For return ride home my card is suddenly no good again! I booked Lyft w/o issue. I had similar issue at airport last January. Drivers were all fine. WHAT'S HAPPENED TO UBER?

I took a trip yesterday with Uber. My fare was $10.95, and I added a tip of $4.05 for a total of $15.00. When I checked my bank statement, I was charged $15.00 and the charged another $4.05. Uber denies this, saying I was only charged once, even though it is clearly recorded on my bank statement.

Unfortunately, I had a terrible experience with Uber today. My fiancé and I forgot our masks in our hotel room. Upon entering the vehicle of the Uber driver, he requested and asked if we had masks. My fiancé responded that we did not & forgot ours but he would run to the front desk quick (1 minute) and would grab two for us and apologized. The Uber driver did not allow us to exit the car and started pulling off. He then started aggressively verbalizing that we need mask and of the reasons for it. We then told him again, before exiting the parking lot, that we could exit the car and cancel our trip. He would not allow us to exit. He verbally said with an aggressive tone “this is a general conversation. Stop talking & listen”. I did not take this well as it was an inappropriate conversation and the tone was set from the start of the trip. He then continued to harass us regarding the trip.

Don't trust or use Uber if you absolutely must be somewhere on time! Uber never showed up to take my wife and I to the airport!! We had a recent 4am scheduled pickup to take my wife & I to the San Diego Airport to go to our son's wedding in Florida a few days ago. At 4:12am while we were waiting outside on our curb with our luggage we got a message saying "No drivers available". We FREAKED OUT as we had an airplane to catch. Uber then removed it from my Uber App like it it never happened. We couldn't get a cab in time to make the airplane so we had to drive to the airport and park there. We did not have time to go to Long Term parking as we were running late DUE TO UBER and we were forced to park in the short-term parking at $30 per day.

When I requested an Uber the charge was $45. Apparently in small print somewhere I missed the booking fee and the uber driver took the tollway when there were many other route options. By taking the toll there were even more additional charges. My $45 trip went to $60. Then I tried to contact them which they make impossible. All contact is computerized and not personal at all. When Uber started they had great customer service. Now that they have grown, they've completely lost that hospitality. I will not use Uber any longer. Total disappointment and horrible customer service.

I waited for a driver that did not turn up! My money was taken for a ride I didn't received. I was standing outside long before the driver was to arrive. I tried messaging. Next thing I know the ride was canceled. I had to pay twice to get to where I was going. I WOULD LIKE TO HAVE THAT MONEY RETURNED! Thank you. Please can someone inform me how I can get my money returned before I cancel the Uber App.

Couldn’t get a phone number, chat didn’t work, couldn’t reach driver w/ the lost item process, couldn’t determine how to make a stop on the way, hit obstacles consistently & when asked for a passcode I looked in contacts and the message I was sending was erased. Conclusion is there is NO customer service. It is totally self-help w/ questions they pose and answer online as a script. Anything else doesn’t exist.

I sign up for a ride for today to be picked up to go to the doctor and no response from Uber rides. But they took my money and they have no direct phone number for the consumer taking further action on this matter.

I’ve been riding Uber for years and quite often during those years. Their quality is horrible. On multiple occasions lately I have ordered an Uber with long wait times to only have the Uber driver cancel my trip at last minute and still charge for trip. Also, while out in Las Vegas for business we tried to “schedule” an Uber at a set pick up time 24 hrs in advance only to have Todd cancelled as well. Once we called another Uber driver and waited an extraordinary time. When I asked driver why the ride was potentially canceled he said that all drivers cancel scheduled rides cause fares are lower. They are horrible. Stay away and use LYFT or a taxi instead.

Had multiple fraudulent charges applied to my account over several months. Most glaring were several I got hit with from Hawaii days after I had left. Uber customer service was and is absolutely terrible. Emailed them copies of my boarding passes showing I was back home 5,000 miles away from where the charges were made. They refused to credit the account. Fraudulent charges continued even after I had closed out my Uber account. Luckily my bank was able to deal with the charges and issued a new account number.

In May, 2021, I was in need of a ride to the Oakland airport - at 4:30 am. The original estimate was about $21-$25. I believe it was only 10-15 minutes prior to pickup time that I received a price of $79! Of course, having received this notice only 15 minutes prior to pickup time gave me no time at all to look at other alternatives. I had checked the previous night to get estimates of the cost when making the decision as to whether or not to use Uber. As we believed it was a max of $25, we made the decision to use Uber and never looked further with other options. So we had no choice but to take the Uber ride. I did put in a complaint shortly after arriving at the airport and Uber did give me a credit of close to $20, however, still I ended up paying over double the initial amount quoted. I tried to continue my "chat" with Uber to get further discount and they cut off my ability to chat any further with them.

We made an advance reservation. It was confirmed. On day of departure received notice driver was on the way. He never showed. Tried to schedule another ride. Received notice driver was on the way. Also did not show up. We missed our flight. It cost a lot to reschedule. Don't trust Uber. The.

I left my Samsung Tablet in an Uber car on a Thursday. The driver returned it to their Hub (this cost me $15). I notified customer support that I needed the tablet due to needed medical info on the tablet. I suffer from MS. I was informed on Friday morning that the tablet was at the Portland Hub and I could pick it up there. On Friday I ordered an Uber (at a cost of $22) and went to the Hub. I found out the Hub was closed on Fridays. It would not reopen again until Monday morning. I was scheduled to fly out before the opening time on Monday. I spent hours on Thursday and Friday contacting customer support trying to retrieve my needed laptop. After numerous email exchanges - one of which had my laptop located at a Hub on the opposite coast - I'm still without my tablet. In my mind, real customer support would go the extra mile. This apparently is not the case with Uber.

Uber customer care is not good. I don't even think a human reads it. The responses are cold and robotic. Not caring at all. I know a lot of individuals have no souls and it shows. Also drivers shouldn't be able to rate paying customers unless they're really bad.

My experience I have never got a chance to drive for Uber. I only got to the point to sign up for Uber and I have talked to Uber for the last 2 weeks trying to get started and they told me I needed to upload my insurance card and all my insurance card. It has my vehicle, what type of vehicle is the year and the VIN am I being number. All of that is on my insurance card. For some reason they either not looking at it or they just don't want me to work for them. I don't know but I have given them proof of my declaration Insurance not my registration and they all still denied me so even though my husband works for Uber driver and he knows what to do and he showed me what to do but they kept saying that they don't have or they can't see what it is.

I been riding with Uber for a little while now but my last Uber has been the best. Kayla with a blue Ford car in Baytown, Texas was excellent. She was there a few mins earlier and she got me to my appointment an hour away fast. If you don't mind drivers that speed you should reserve her. She was polite and friendly and the environment was comfortable. Best experience in a while.

Their prices have been ridiculously high and their excuse is it's busy and they don't have enough drivers. When the price is somewhat reasonable the driver doesn't show up and if I cancel and request another one the price will double or triple. The best is they charge me more than the shown upfront price and the explication was there was a toll fee and there was no toll on my ride. Shame on Uber.

I want people to know why they should not get a ride with Uber. If I would of known that when the ride is over they can charge your account/credit card an extra $500 they call it a surcharge. If I would of known this is possible I would NEVER have gotten a ride with UBER. I worked for Postmates. Now that the 2 have merged they too say I owe $577. Definitely unfair business practices. Please be smart USE LYFT.

On May 30th I used Uber to the airport. Fee was $39. I returned home on June 6th. Was charged $95. Said the increase was because they were busy. I had no other option. Should be against the law!! Despicable.

I am traveling and wanted to use Uber. Uber texted me a login code, but it didn't work. I tried several times. And, the main problem is, if you have a problem, there is nowhere to get help. So, in the end, uber is unreliable.

New to Uber and needed an emergency ride home. Started the ride request process by saying where and when I wanted to go. No problem. Only at the end, after creating an account and giving them my credit card do I find out I can't make a same day reservation. Thanks for wasting my time and effort and taking my credit card info. Now I have to wait a month for them to delete the account.

I've used Uber for years but recently in Pittsburgh I ordered a car estimated for 5 minutes and as soon as I confirmed it it changed to 28 minutes.... I could walk faster to my destination so I canceled the ride. Almost immediately they disabled my account and stated that they suspected I was a minor.... I'm 72 years old! After going around and around with non English speaking geeks via email I had to send my driver's license and photo to prove I wasn't a minor. After 10 days they reactivated my account. I haven't used it since until today and now find my account has been deactivated. I've had enough. They've become far more problem than they're worth and I would encourage folks to take a taxi or use Lyft.

Uber's behavior is shameful and must stop. Uber is gouging customers and using “COVID” as an excuse for riding you off. I use Uber often however now I simply can’t afford to use this ride service. This weekend I requested a ride that normally would coast between $6 and $7 dollars. With Uber’s surge gouging pricing model the cost of my one way ride went up to $37.95... This ride is less than 2 mile distance. This is completely unacceptable and I will not be taken advantage of again. Lyft and/or taxi cab pricing were still less than $10 dollars for the same ride. We’re done with Uber!

I'm being hacked. Someone is logging into my account from Columbus. I live in Cincinnati. I try to delete my account and I can't. I feel unsafe. They created a driver account, I'm not a driver. Warning.

What the bozooki is market place fee? Charging me over $7. Just stupid fees (airport and market place)? Who gets that money? And me being nice and stupid tipped the driver $5 Cash. No more tips for your drivers. Let them know. Why are these charges not explained BEFORE the ride is booked? Ripoff.

I used Uber rides for a few years with no problems. Recently the Uber app starting rejecting every credit card, PayPal and debit card. Customer Service sent me automated replies which did not grasp the problem nor solve. They referred to the Payment option as Wallet. No resolution.

Your (Uber) company is the worst company to do business with. I come out of country first time ever was trying to use your service to get around during my trip to not only to have the worst treatment by not only the drivers but by your support team as well. I plainly do not know why the terms was violated as you stated you only reference to a dang website. That do not explain to a detail what I was being accused of doing as you say I violated terms. I did all the correct guidelines of what was asked. I worn my mask at all times, and I seen a email stating a driver whom NEVER PICKED ME UP REPORTED NOT WEARING A MASK. I tried to use again another time on same trip and booked a pick up and I had confirmed a driver who headed to pick me up cancelled on the same street I was supposed to be pick up on and they (Driver) rated I wasn't not wearing a mask. Mind you this driver didn't even see me or near my location pick up spot.

I have reached out to Uber with no success. They have committed fraud against me, I tried to contact them and they hung up on me. I have had been riding with uber for over a year. My prices have only gone up and they have charged me over $250 for “ubers” when I never bought any. DO NOT TRUST UBER! They will actually take your money and avoid you. I’m building a case and they are still avoiding me!!! UBER CONTACT ME BACK. COWARDS.

I have been a loyal Uber customer taking a total of 1,320 rides with Uber and placing 111 food orders with a rating of 4.95 out of 5 up until today. A driver by the name of Asmae falsely reported me for not wearing a mask and mind you she never showed up to my location. The trip was canceled and I was subjected to facial recognition to book another trip. I was also sent an email stating that I was reported for not wearing a mask and I would have to take a picture showing I have on a mask for future trips prompting me to delete my account. It is unfortunate that people like Asmae are dishonest and will lie for whatever unknown reason. And she needs to remember KARMA is real.

Ride share was great until 6 months ago. NOW? It's difficult to get one and the price is MORE than cab fare at any time. Uber and competitor are a joke. I am now buying my own vehicle because this business has made it hard for me to get to work or home at any time of day or night.

My Uber account was recently hacked. I received a notification of a delivery when I had not placed an order. I tried to open my account to see what was happening, but the app only took me to the login screen. I realized quickly that I had been kicked out of the account. I knew something sketchy was going on, so I tried to reset the password to my account via the webpage, but it required an SMS code sent to a number that clearly was not mine because I never received said code. I will note, also, that I had two factor identification in place prior to this hack, which means there’s an obvious loophole.

This "feature" is misleading. Uber confirms your ride and you get a pre-auth from your credit card. The natural assumption is to believe you have a driver locked in. Unfortunately that is not the case. I have had two experiences (both for rides to the airport) where the app responded "No Cars Available" the moment of my scheduled ride. Extremely problematic and stressful given I had a flight to catch.

I am an employee with Uber about 5 years, they a lot of technical issues in their app at Denver International airport, for the last couple of years, I kept calling but they never solved or reply.

On January 23, 2021 at 4:55a.m requested an Uber from my residence to American Airlines ticket counter at terminal 4 at LAX, this ride is 11.84 miles or 20 minutes drive. The fee shown on the app was for $26.24, nothing was displayed about surge fee. They charged my account a total of $127.00 adding a surge fee of $91.84 and other misc fees. I contacted UBER about the issue and they offered to reimburse me $32.00, which gives a total charge of $95.00. That is still too much and I and not willing to pay such a hefty fee for a 20 minutes ride or 11.84 miles. I am requesting UBER to reinstate the original fee of $26.24 and reimburse me $100.76.

They discriminate against minorities. They purposely dropped my Uber Pro status so I could not continue my education, yet they offer it to drivers. For what exactly? Then they reply to messages with repetitious responses with no answer or resolution. I do not have to be a so-called ** person to write this review either.

Took an Uber ride recently and later that evening, I received an email receipt for my trip. In addition to charging me for the trip, they charged me for a food order from July 2019. I reached out to their support team (email the only option, no phone support available). They said it's for an Uber Eats order my card was not charged for in July of 2019. I went to my past food orders on the app, found the transaction, then went on to my credit card website and pulled up the statement and sure as heck, I was charged. I emailed support the statement showing they charged my card, but the rude CSR insisted I was wrong. Wouldn't even acknowledge the proof I emailed them. I now have to wait for my credit card company to work on the dispute, but this is unacceptable.

I know this is late. I was hoping they would have read the app review and respond but here it is. System support is no good. They ignore you if you have certain questions before they try redirecting the question. Example on 5/15/19 I took a Uber ride. It cost $8.49. Paid for it by Apple Pay. Went through. I tipped $3.00. Didn’t go through but it looked like it went through so I didn’t know it didn’t go through. A week later I tried purchasing a ride pass. It wasn’t working. It just pops up saying check billing address settings.

I've had problems with Uber only wanting to accept certain debit cards before for payment options. Lyft would accept those same debit cards with no problem. My most recent problem with Uber I added $50.00 gift card and the cash was added however every time I attempted to get a ride it said error accepting the payment. It was very hard to navigate the app to find a way to contact customer service regarding that issue. There is no customer service number and using email customer support for my particular issue was a pain.

I was a 5* driver in Houston for two years. After two years of driving, my background check came up with an expired tag. My account got terminated. Here is the kicker. The management said the real reason was because I hadnt driven during the covid19 pandemic. No **? Lol.

The date of the trip was 5th January 2021. And time was around 9:40PM. The car was Toyota sienna. The issue with the driver was first he booked the trip. And then he arrived late at the pick up location. And after coming towards us he says that we have to pay more money. We were two people with few groceries that he was taking advantage of the weather and time waiting. He said that if we won’t pay extra he’s going to cancel the trip. He was talking so rude and loud. It was very embarrassing for us. And then he makes the trip start and then when we were ready to go he changed his mind and canceled the trip. And left us helpless. And then we have to book for other Uber.

I started with Uber between 3 and 4 years ago. Initially it was great. I was a fleet. Money was good. No sweat. Then I left the fleet service and went solo. Big mistake. The pay is totally different, and you ultimately get less of it. But the ultimate slap in the face came when I started following my fare details. Example: My fare details on one of my trips was this.

My Uber account and Uber Eats was compromised this week. There is NO WAY to contact this company by phone. I sent an email. After 24 hours received a response.They acknowledged that my account was compromised, but offered NO HELP in resetting my password. I contacted them at least 7 times requesting to do so, because when I'm prompted to log on, they say a link was sent to my email. but I never received it. It obviously was intercepted by the thieves who hacked my account. Do yourself a favor and go with LYFT. This company doesn't care about the consumer at all. They allowed thieves to get into my account within minutes yet they don't respond to consumers when there is fraudulent activity going on. SHAME ON THEM!

Price is good and service reliable, I know I can get a ride at any time. But sometimes drivers cancel for no reason and I have to re-book ride, and I even got charged one time for a cancellation fee even though driver cancelled, which is why I reduced a star.

When I first started using Uber, they had the best prices! Now, a 10 minute ride which any other cab company who also has good mannered drivers and clean cars charges $11-$12. Uber is now asking between $18 and $25. It's not rocket science. I will be taking the cab instead. In addition, during the pandemic I placed an Uber eats order from Dunkin Donuts; coffee a sandwich and a donut, bc it was delivered by Uber eats, was almost 25! No thanks!

I did a scheduled ride a couple of days ago for the next morning. It was move/relocation related. At the designed time of 7AM the app confirmed my scheduled request and that a drive was near. As I waited it appeared someone should be nearby. At the 30 minute late mark, it was obvious no one was showing up. I began to check everywhere for a 1-800-help line but there was none. I looked for live chat, none. I looked everywhere but nothing. It is clear that Uber does not want to be bothered by customers who are depending on their ride.

If you need a ride right now everything is fine and works perfectly. The problem starts when you need to schedule a ride for later date/time. It is practically impossible to do. I figured after all this years in business they have ironed out the software and killed all the bugs, I was very wrong. For example if I am at location A now but my friend is giving me a ride to location B in 2 hours, then in 3 hours I need a ride from location B to location C, the software blindly tries to match my current location and gives an annoying error message about the location!! Is this so hard to fix? “We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard." John F. Kennedy. Rice University, September 12, 1962.

Driver was lost and could not speak any English. I was going to my first job and it was my first day. I got there a half hour late. Driver made me feel very uneasy. I tried to call Uber customer service, it was very difficult for me to find their phone number. When I finally found their number and called them it took over 10 minutes to get someone on the line that could help me.

As a rider, I was significantly overcharged from the quoted price. The highest price shown was around $90 with a note that surge pricing may apply. My trip was from Mill Valley, CA to SFO. My driver and the car were great, though I would have appreciated the driver explaining the 5x rate, which didn't happen. I never saw the estimated charge other than the $90 quote. The ride was about 40 min. The charge was $293.45. Uber makes it next to impossible to register a complaint and as far as I can tell, all responses are computer-generated. I worked for hours to find the choice, charges did not match the quoted price. In the meantime, I used some other button to register a complaint. Uber's reply has been that the charges stand as they are. I feel totally ripped off by Uber and will not ride with them again. These charges are outrageous.

On October 16th, I reviewed my bank account and there was two charges for Uber that totaled $50. I contacted my husband to see if he knew anything about the charges and he did not. I contacted the bank and they could see that it was my husband's debit card number. Neither one of us has ever used Uber, and he is a truck-driver and was driving at the time the charges were posted. The bank said that he needed to contact Uber to dispute the charges. It is not easy to find out how to contact Uber, there are no phone numbers available, so the only way is to do everything online. I logged the dispute and was contacted by Kervin and he said he had passed it onto another department. There has been no contact since. The bank has reversed the charges, but Uber needs to be held accountable for the fraudulent charges. Very disappointed in the way Uber has handled this situated.

ABSOLUTELY HORRIBLE!! The app charges you for your ride but once you're dropped off they keep charging. I had no choice but to take an Uber and again! I was charged for my ride, then a lesser amount than my ride and then again I woke up with my bank telling me I took another ride with Uber and was charged. Amazing cause IDK how I can take a ride while I'm sleeping. I've gone through this with them about 3 times already and instead of doing their job they ask me to, when they can check my ride log and compare to the charges.. I mean is this not what they are paid for?! Uber won't be paying me for an hour or 2 of my time to do it soooo.. Common sense. Or get experienced customer service employees who want to do their jobs, myself having at least 15 yrs of experience.

I have been driving for Uber over a year, no complaints. I got an email from Uber saying there was fraudulent activity on my app and I might be disqualified, but they didn't say what the violation was. I tried repeatedly to get an answer via phone and email, but just kept getting a form letter asking for a screenshot of the problem. They are not even reading the question, just firing off the same form letter. Impossible to communicate with. Very unprofessional.

Scheduled pickup night before and received ride estimate. Morning of pickup was notified looking for a driver and received another ride fare estimate that was just about double the initial estimate. Luckily I was prepared to drive not knowing the reliability of UBER. Glad I did. This is like bait and switch. I cancelled and drove my fiancee to the hospital myself. There was no traffic and roads were wide open. I will never depend on UBER again. They also don't have contact with a real person available in order to resolve any problems. The only upside was that I was able to cancel the scheduled ride without any charges applied.

Uber has charged me a cancellation fee for a driver that no showed. A message popped up from him to walk to another location, one which I had no idea where it was or which direction. I was standing with two large bags at 5:45AM in the Marriott from parking lot in Washington DC. I wasn't walking anywhere! Won't be using uber any longer! Lyft is my choice from here on.

When I was still driving daily, I really respected the people who drove for Transportation Network Companies like Uber and Lyft. They use their car and their time as an opportunity to make extra money or be their own boss. I decided after multiple unsuccessful car repairs, to stop driving (I live within four blocks of 4 bus lines). Since having to depend on these car companies, I am less than impressed. I have waited for an Uber that never came at least once. Another time, the driver pulled up and drove off as I was looking for my mask within reach of the car (I knew the mask was in a pocket, just had to find out which one). I have ridden in more than one trip where the music selection was put on hip hop once I entered the car (just because I'm ** does not mean I listen to hip hop. I'm a classically trained pianist who listens that classical music or talk radio).

No humans to talk to. No email to write to. Screwed up my payment. Can’t reach anyone to help. Greenlight centers are only talking to drivers. I’ve tried for 5 hrs. I’m done. I’ll take a cab. If you want a total nervous break down then use Uber. Absolutely no way will I ever use this crazy company.

I was disappointed 600cc mini van as XL vehicle but let's forget about it. I took the expressway from Kaduwela to Kerawalapitiya and without exiting we took the express highway to Katunayake (Airport). The toll charges were 150 and 100 respectively and the driver took cash from me and I didn't know that toll charges will be deducted from my credit card. When came home after a meeting, I noticed that I was charged 750 as toll charges on my card. I complained to Uber that I need a refund of 250 paid to the driver and additionally charged amount of another 250. They credited 250 saying it is exceptional case and refuse to pay anything else. 250 is not big amount for me but they must be cheating other customers similarly. Now they have stopped responding to my messages from support@uber.com.

Uber advertises low price and then switch to much higher prices once they find you a ride. Their app doesn't show the new price. Their app is intentionally deceptive. When contact support they are rude and unhelpful. "You got scammed? Sorry that's our policy."

I loved Uber from the start. Until my recent experience trying get an issue resolved through their customer service team. I have since decided to part ways from Uber. I have never had issue or pay disputes or bad reviews with any uber. I believe when I bought my new phone (new number) and downloaded the uber app on this new phone, somehow my payment method was blacklisted from uber and my uber app privileges revoked. Keep in mind there is really is no help or support after you been flagged by this. I am extremely disappointed the by the way their tech team gave me vague response and lack of resolution to my situation. If this is the way they treat faithful customers I want no part of building their business.

I am police officer. I book Uber for CST to Kalyan 23/09/2020 11:30 am and he is not talking properly and my wife along with me that time also. He is using bad words. Is this uber drivers do nonsense thing and when I am telling him, "Just cancel the uber if you cant come here," then also he is doing arguments. Please respect to police. You know you uber just doing driving job and Police they Are 24/7 at police station. Mr ** uber driver. He is very bad person, He dont know how to talk with women and police officer. I am request to uber please remove him from uber driver. Car no **.

I am 65 years old, and I walked 7 miles yesterday 9/22/2020 from Doral Kia to Curtis pk, Miami, Fl, I was trying to get a Uber taxi and I could not. The application was asking me a verification code I was receiving but only one time and late, one has only 15 seconds to type the code but the code comes late and only one time, what kind of service is that? I do not recommend uber and wont never call uber for a taxi. Even, I contacted 6ya for help, but I needed a taxi.

UBER would not schedule a ride pickup for me because they said my bank declined the transaction. I provide 3 different bank cards with the same results. UBER stated it was my error and they wanted me to use/buy an UBER gift card for the transactions. I declined and asked them to verify what BILLING ADDRESS they assumed for my cards. They refused. When I checked with my banks, they informed me the BILLING ADDRESS that UBER used was not mine but was the "pick-up" address. I then went back to UBER and told them to delete my account and to start over. There has been no response in over 48 hours.

I booked a cab in Gurugram. After reaching my destination I paid the driver (Irfan **) through GPAY but he was so fraud and cheater that he submitted the amount less and then in my Uber app it started showing pending amount when in fact I paid in full. And this is not it, I thought that since it is the driver who lied, so when I will file the complain in my help section in Uber app, they will clear my pending amount. But guess what, their service is so pathetic that they didn't understood my problem, in fact told me that they can't do anything. They even don't have customer call service where I can call. This the way they treat their customers and encourage drivers to cheat their customers.

I was quoted $16-$20 for my ride. I waited almost 5 minutes for them to match me with a driver. It was only then when nearby drivers started a bidding war with me. Drivers near me were requesting as much as $60 for a 6 mile drive. I denied them all. Until a driver was willing to take me for the quoted price. Going back home, same thing... A local driver had the audacity to ask for $78!! I was eventually re-quoted for $40-45. I was appalled!! I chose Lyft instead. And Uber had the audacity of charging me $20 for a ride I NEVER accepted. I am disputing with credit card company. Uber you SUCK!

We booked an Uber for my husband to go to the airport this morning. No one showed up, no one even called to let us know they wouldn’t be coming. Instead we had to wake up our young children very early to get him to the airport which was what we’d been trying to avoid. Now my husband is late and may miss his flight.

My boyfriend and I were traveling out of town and we used Uber and the time said the eta was 7 minutes then it went to 5 minutes then stayed on 2 minutes for almost 10 minutes then all of a sudden it switches us to another driver! We had a flight to catch so we opened the Lyft app and ordered a ride. Lyft came within 4 minutes and the time was accurate. My boyfriend tried to cancel the ride and it said it would charge him $5.25!! I was shocked because 2 minutes isn’t always two minutes.. So I messaged the driver and told him we found an alternative form of transportation because we did not want to be late for our flight and told him we can not afford to pay the 5.25 and so he said he could not cancel the ride. This was even crazier to think the driver cannot cancel but our other driver cancelled on us and they are not penalized. It’s like having the customer being punished by uber despite uber's timings being all over the place and not accurate.

I contacted Uber to drive me approximately 3 miles to a restaurant. They did not follow their procedure as explained and instead gave me an estimate for the ride. I thought I would be charged $11.00, but was charged $19.00. On the return trip, I contacted them again and the estimate was $35.00. The driver arrived and I explained that I had not requested the ride at $35.00 but had asked him to call me. He said he is "just the driver" and does not quote the price. He left and charged me $23.00 and I did not even have the benefit of the drive home. In all, I was charged over $60.00 for a ride to and from and restaurant and Uber will not refund me.

I have many charges that were done incorrectly. There is no contact number or email. I have been trying to reach out to them the last few months and to no avail. their help page is nothing worth it. I believe that such a company should be reachable at least via email. Be very mindful about charges.

I strongly encourage any Uber customer to take a screenshot of each part of your transaction as you order and ride. It may be a little tedious but I'm sick of arriving at my destination and seeing an upcharge on the ride and/or the tip. If I type in that I want to authorize a tip of $10, I don't want to see $10.25 on my receipt. If Uber chooses to be greedy by giving the driver $9.75 and keeping the $0.25 for whatever reason, that's a choice Uber makes. Screenshot each part of your transaction.

Hi, in August 6 a request a Uber XL from my house in Pasadena to Newport Beach. They send me a Chevrolet Suburban black. Very nice car! And my trip was $133. 4 days later I request the same type of car to come back to my house in Pasadena. They send me a Mitsubishi Outlander old suv small, I text the guy letting him know that I need a bigger car cause I have a lot luggage, he say, "No my truck is big." We say, "Ok let’s see when you get here," when I saw the car I tell the guy, "No I need a bigger car," he rush to put my luggage in his car and make the car full and we can’t put people in that car, we ended filling everyone in my other car, when I ask the guy how much is this trip he say he don’t know, I look in my app I can find how much will be this trip, when we arrive at home he left and finally I see how much they charge me!! I can’t believe!! $504 dollars!! Are you kidding me????

I was driving in to the parking lot on of Mc Donald's on Flamingo and Eastern in Las Vegas, NV on 08/03/2020 and this Gray car drove in from the other side driving so fast she almost hit the front of my car. I had to slam on my brakes to prevent her from running right into me! She wasn't stopping... SHE REALLY NEEDED TO BE FIRST IN THE DRIVE THRU I GUESS SO I LET HER HAVE IT...

I use Uber app, which was recently updated, to book rides, to places. I have noticed the destination address and sometimes source address are written wrong, ie in the app. For example: if I type the below address, as destination address: “1755 N Highland Ave. Hollywood, CA 90028 United States.“ The destination text box selects the address I typed, but, in the app it is showing “1763 N highland Ave. Los Angeles CA 90028 USA“ which is not correct. And the same repeated every time the ride is booked. Looks like a database storage and fetching error. For more information like hardware and software specifications, please contact me at my contact details, I feel this as a very high priority and severity bug, which needs to be fixed. Thank you.

At booking, I was given a price range of $13-17 (similar price to exact trip taken the previous day at the same time). Accepted, met with driver on time...no difficulties, no construction, no additional stops. After trip completed, fare charged was increased to $23.25. I was not informed by my driver that my rate had increased, nor given a reason why by customer service, despite several requests for a simple explanation. Misleading and unethical business practice. I used to trust this company, and used them exclusively...but their decision to perform and defend this bait and switch tactic gives me reason to give my business to their competition. Thankful for the lesson.

I purchased a card for $20. When the PIN didn't work, there was no one to call. Do not do business with this outfit! Incredible that there was no customer service number to call. I lost my $20. Do not do business with them!

I booked an Uber ride (Feb. 1, 2020) from Elizabeth NJ 08206 to Perth Amboy NJ 08861 and they showed a fare of 59.00 and I had made this trip in the past for 13.00 or a max of 21.00 depending on the hours. I changed the destination to my old address in Keasbey, NJ 08832 and I saw the price drop to 13.00 then I changed the destination to 3 blocks away from my home, and the price drop to 13.00 again. I knew something was wrong. Then I decide to take the ride and walk the rest of the 3 blocks since there is no way I can make it for 13.00 or at least 21.00 to my front door. I explained to the driver the issue, why I have to pay so a big difference between my home and 3 blocks away. The driver then drove past my house and I asked him if he can drop me since my original destination was 3 blocks away and he was driving right in front of my house. He stopped and I walk a few houses to my house. Then came the bill. $ 60.00 bucks.

I tried to get an Uber last night. Waited a while and was notified driver can not be found do I want to continue. I selected no. So I walked a MILE after an 8 hr on your feet, walking the entire time shift in over 100 degree weather to catch the bus. To wake up finding Uber charged me for a ride I never took. The app asked if I wanted to continue. By selecting no it should have cancelled. I even went back into the app and the app has no past details of any record of me taking a ride. SO FRAUDULENT

Automated messages that never resolve the issue or concern. Days of waiting to hear back in the form of a text. No phone numbers listed. My account was hacked, credit card info, personal information stolen. It started out with my account being hacked. I notified Uber and they said my account was linked to my son's and maybe my son bought $600 worth of food delivered to 10 different home across the country. Bizarre reasoning I've ever heard of so I did. I checked with my son and he did not have access to his account because... IT WAS HACKED.

I'm a 68 year old ** woman. I downloaded the UBER app in Chicago (Midway Airport) before traveling home alone to Arkansas. My travel required me to fly from Chicago Midway Airport to Dallas Love Field where I needed to connect to Dallas Ft. Worth Corporate Aviation Airport. I could not schedule the trip until I got to Dallas Love Field. I was assigned a driver (Steven) who picked me up in a black Cadillac SUV. Once in the vehicle, the driver stated my destination had not come through to him yet. About a mile or so from the airport, the driver pulled into a liquor store parking lot (4114 Mockingbird Lane), so that I could fix the problem with the app. Somehow the app cancelled the ride request, then gave me a new request with another driver (David). David called to ask where I was to be picked up. I told him I was already in another Uber vehicle. David cancelled the trip.

I have been trying to get an issue with Uber support over the app not working and them having a glitch in their system for the last 5 days, no one transfers you to a manager, they lie to you about opening a ticket with support. They have people like Maria ** from Uber Eats support telling me that she cannot get a supervisor to contact ME TELLING ME "A SUPERVISOR HAS NO MORE POWER THEN HER TO ESCALATE MY CONCERNS." I find that very hard to believe and also very upsetting. I have not been able to work due to their lack of empathy in solving the issue for the last 5 days and simply disrespecting me.

Uber charged me $23 for a 15 mile trip. In less than one hour I utilized the sevice again to go back to where I came from (15 miles). Uber charged me $53 for the exact same trip I just paid $23 for. The driver said to call customer service. There's no number to call. The online support responded that I was not over charged when clearly I was. To make matters worse you can only choose from pre selected issues, none of which addresses the real issue at hand.

Hi sir. Last week I traveled in Uber. While at the time of booking it's shows 11 riyals, once I finished my I was shocked it shows 51 riyal. Really I was confused, because just less than 8 kilometer ride it shows 51 riyals. I liked the driver honesty. Driver told me, "You can ask the customer care. They will solve your issue." Worst thing they don't have customer services through phone, So I messaged this issue to the customer, From the customer service they told me I have booked hourly ride. But I am not aware about. Anyway I told to the customer I pay what I have ride on that day. Since after one week my problem has not solved. Nowadays they are not giving proper reply also.Other

It’s 90 degree outside. Driver has up plastic to protect himself from Covid. He had AC in front for himself but no AC in back. Spoke with supervisor who refused to make it right. After taking Uber everyday twice a day they refused to refund the trip.

Uber as a concept is great! I use them to get to and from work until I can get a car again. Around 2 years now I've been using them religiously. However the last 9 months I have noticed a huge decline in accessibility, longer wait times by 10 fold, price surges constantly. I'm not sure why they would lay off more and more drivers when there are already struggles to catch a ride as is now. I'll schedule a ride 12 hours in advance and still get the good old "sorry we couldn't find you an uber" message. Average time til I can find a uber anymore is 1 and a half hours every time. Get it together Uber!

UBER rude driver in Montreal. A driver, retained by UBER App to service our inquiry, called and asked where I was heading (This seems against UBER policy). As soon as I answered him in good faith, he hung up on me and then cancelled my trip. The App arranged for another driver that carried the service. This resulted in a longer wait that was not necessary should the driver have acted fairly and professionally. We wrote and complained with UBER, who just acknowledged receipt of the complaint without further actions... What we expect is a good service, and proper remedies when issues happen. This does not the case.

Worst customer service from any brand EVER. Hands down. There's no phone number to call and every time you report an issue over email, it's an absolute nightmare. You speak to 20 different people and you have to repeat yourself over and over again, only to get zero help. I had a year of fraudulent charges on my account for a ride pass subscription I never requested and Uber refused to refund me or help me in any way.

I had charges for an UBER trip on my credit card. I have never used UBER and I have no UBER account or app. UBER is not even available in my rural area. When you go to the UBER website or phone number there is no way to challenge the charge or get information on the trip it was used for. The help site requires you to sign in to your account. I never had one at UBER. They defraud you and so far I have had to cancel my credit card with the false charge and after more than 3 weeks the charge is still on my account. UBER has no support for false charges unless you have an account with them. They are making money fraudulently.

I live in The Bronx, The epicenter of Covid19. I used an Uber to pick up my elderly Mom at the Doctor’s Office. As the driver arrived, he managed to get on the opposite side of the street, I’m holding a few bags and helping my Mom across the street to the car. I get in the car and he drives to our destination. As I was helping my Mom off her coffee dripped through the bag. It was a couple of drops, I asked the driver for a napkin to clean it off, he said, "Don’t worry about it. I will take care of it" and pointed to his napkins. I told him I can clean it. He said, "No I will do it." I was rushing to get my Mom inside the building, I trusted the driver to clean it off, since he knew I had my hands full but I still wanted to make sure I had every intention to wipe it down. Well, I get upstairs and I started to add the tip and rating.

Uber delayed response to keep their drivers & customers safe is ridiculous! May 18th is the date that uber has made mandatory for both driver and customers. What were Uber thinking and what were they waiting for months have pass and people are dying every day! No excuse for their lack of responsibilities..

I would give zero stars if I could. My friend from Canada bought me a gift card, I asked UBER customer service how to use it and they assured me that if it didn't apply to my order that my card would be refunded. Paid their overpriced everything for one meal and now I'm out $40+ American dollars and they say that since my Uber gift card was purchased with Canadian dollars my friend is now out of $100 Canadian dollars. I now have a gift card I can't even use and they refuse to respond to me about how I can send my friend back the gift card so he can at least use it. These people are awful and their customer service is severely incompetent.

NO MORE UBER FOR ME - they steal your $$$. I had called for an uber last week and the driver went to the wrong location. When I told him I was at the building behind where he was he left where he was and then cancelled my trip so I had to request another car. The same driver then picked up the trip and I asked him if if he was coming since he just cancelled my trip. No response. Driver also showed up without a mask! A day or 2 later I see I got charged $5 wait time/driver canceled fee. I contacted uber and they refused to correct this issue. After going back and forth in texts and emails and getting nowhere (Their canned response stated that I had requested numerous price reductions and refunds in the past - LIE) I had to contact my credit card company to dispute the charge. I will use LYFT from now on!

You guys need to tell some of your employees to quit playing around in this app. Shouldn't have to ask someone why they aren't moving after several mins. Especially if I have to be somewhere essential, (no that doesn't mean going to stuff my face or going to some bs short distance place that I could have walked to, e.t.c, e.t.c) I have an early commute to work and I really don't have time for folks wanting to mess around. Sorry, unpopular opinion, you're on our time when we request the ride, not yours. Turn your app off if you don't want to drive people around but don't waste other's time though. Several times that this has happened and getting kind of sick of it. I have to put up with this until I get a car or believe me I wouldn't be using this.

Ordered dinner for the family. Uber app said "Oops!" and failed. Tried again but the app again failed. Ordered the exact same food with a different app - for less - but then Uber charged my card. All of that is fine. Uber's app was having a bad day, I get it. It was what happened next... Tried to communicate with Uber but Uber only allows communications by filling out a form with only a few choices. None of the form's options fit my scenario so I chose the closest one and described what happened.

First and foremost I want to make it clear that up until recently I loved Uber and their customers service. I have spent hundreds in the last 3 weeks alone. First negative experience was a driver demanding an extra 10$ stating we needed an xl vehicle (which we did not) or he was driving away. Now this day it was difficult to get a ride. Many had cancelled so I complied. I was then made aware that they werent allowed to do this. I contacted customer service in which they happily refunded this showing me they cared about their customers.

Bought this card with 50$ value added by myself. When trying to use it there are NO giftcard pay options. If you can even get through. Taxi from now on. Expect to download multiple apps and find NO way to contact anyone about it.

I get a one way from my house which is 5 miles one way. Which started at 11.00 I will pay 11.00 then 14.00 I said sure. Now they charged 20.00 for a one way of 5 miles. This is insane Uber. I feel like I'm being robbed and they are going to get away with it. I tried calling their number with no results. It's only for drivers only. I will never use their service again. If I could give the negative 5 stars I would. I'm so mad I cannot even see straight.

Trip after Trip, overcharge of 4$ here, 6$ there, rarely did I pay the upfront price, no explanation given to why such overcharge, the only reply I get "we evaluated your charge to be". When I got overcharged 13$ on this last trip, again, the CS anapologetic decided to refund me only 4$ without any explanation. So that was it for me, done with this company preying on my money. Also hard to contact CS, but after you contact them, you realize it would've been better to just delete the app. Save your time and money and use other ethical alternatives.

Don't use Uber. I left my CA driver license in an Uber on 2/14 and have gone back and forth with Uber asking them to have their driver drop it in a mailbox. The replies from Uber Support are canned and even though they have all the information they need they have not been of any help. The DMV told me to file a police report so that is what I'm going to do. Use LYFT instead. LYFT has better rates too.

I have used Uber 4 times and never again. Three were horrible experiences and they make it almost impossible to contact Customer Service and when I asked the lady via e-mail to call me and gave her my number because I have a tear in my shoulder, she would not respond. All 3 of these bad experiences were men who tried their lack of English as an excuse. I taught Special Ed 23 yrs. Most people’s issues is that people try to use their language as an excuse for their poor behavior. So, that gives drivers excuses to play sex music where it’s talking about what a woman will do after you give her 3 shots and 5 shots. Dang, alone in a car with a stranger and he’s playing that music, drivers refusing to go towards your house and taking trips that makes the distance 3 times farther just to charge you more.

Received an Uber gift card, so I downloaded what I thought was the Uber rider app. I started to complete & realized it was the driver app. Customer Service was nice, but you can't talk to anyone, I called the 800 number. It's all done through "chat", which to me is the poorest customer service there is. To delete the driver account I would have to delete both driver and rider account (which is automatically set up with driver account??). Customer Service rep told me they can disable the driver account to keep the rider account with my current email address, otherwise I will have to use a different email address. This makes absolutely no sense to me.

I started to work for Uber in November of 2019, my first week was horrible, trying to learn how to work the app, because Uber does not help you to learn the app. Another thing when I applied to work with Uber it was a horrible experience as I had to wait 3 weeks before I was able to drive because everything had to be done the way they wanted like how I took pictures of my car, pictures of myself, pictures, of all documents and so on. In my second week, I learned a little more about the app because I had to ask other drivers, but this is where I start missing money from the Uber Visa card. I really worked my bottoms off. I was working 12 1/2 hours a day, I was so excited because I had made $845.00 that week so I cashed out my money to find out that I had no money.

Poor experience with using promo. Feels like scam as the company keeps giving wrong explanations although the promo is active on the app. I have been requesting Uber support to look into it and sent several emails but same questions and wrong explanations given. Requested them to take off the promo code or honour it. Lyft is way better and more transparency in terms of promo and pricing. Don’t waste your time on using the Uber app or don’t get sucked into their promos. It’s a scam.

I'm a weekend driver with Uber and have been for 4 years. Uber requires an annual background check, which I 100% agree with. This was usually done in a day or 2 and never impeded my ability to drive. This year, they are not only taking a really long time for approval (over a week already), but it is preventing me from driving until the review is completed.

I traveled to Orlando last week with 3 other adults. We were picked up from the airport in a Corolla. Three adults in the back and one in the front. The ride was uneventful and we were dropped off about 1 hour later. I received an email from Uber on our 3rd day of vacation stating that they were adjusting my rate by $120.00. I was confused so I sent an email thru the help app. I was informed that I was being charged a cleaning fee of $120.00 as our driver reported we made a mess of her car. They then sent me pictures of what looked like vomit on the driver side rear floor, door and seat. I was shocked.

I have been a happy Uber driver for 6 months now. It was great. Then all the sudden, in the middle of working; My account was put on hold. Now they are requiring $50 to pay for a class and I can't drive again until I pay them. This is something new. I don't appreciate the shake down so I am a happy Lyft driver now.

Booked pickup. Driver went to wrong pickup point. Tried to reach Uber via phone. Did not recognize my phone number which is the correct number on account. Called twenty times. You can not get through as recording says that number is incorrect. Driver did not attempt to call me which he should have. Was charged cancellation fee plus ride. This is a system that has clearly failed. Initially appears to work but no transparency and no way of really getting through. Discount promised. Didn't see it. Emailed back after receiving receipt. Response from Uber: "This email is not monitored.". I was a horrible experience not to be repeated. Unfortunately I won't use Uber again. Take a cab.

I’m a long time Uber user. I’ve been taking rides from home to the airport for business trips multiple times a year. I also use Uber overseas often. On my most recent ride, there was a new fee called Long Pickup fee, which applies when the driver has to drive a long distance to pick you up. According to what I read online in blogs, the fee applies after a certain distance and it adds up slowly (cents per mile). Uber refuses to explain to me how my recent ride incurred $13 of Long Pickup fee. I scheduled the ride for a later time because there were many options available within 10 minutes away and I needed the driver to arrive in 30 minutes. Fellow passengers, be aware that scheduling in advance may put you at risk of hidden fees that they refuse to explain in details.

I had my pay locked up 3 times, after jumping thru Uber's hoops. I am back online for food delivery. I am told I can no longer use instant pay. So the day comes for them to deposit my weekly pay in my account and they have it locked up again with a written statement saying I have to wait another week for my pay! I bet no one has had to wait 2 weeks for their Uber pay. I can not seem to get this resolved.

When at Sky Harbor airport, I called for an Uber that indicated a fare of $38 from the airport to my home. When I looked at the fare, it was $72. When I try to dispute it, all they say is that this was the fare that I agreed to pay when I booked. That is completely false. But, who thinks to screenshot the fare before booking. But besides that, Uber doesn't even allow for input of the dispute. They force you to claim something like "the driver took the wrong route" before they go and review. But the driver took the correct root. The charge is just wrong - there's no way to dispute. I will never use Uber again... EVER! Thieves!!!!

I order Uber for my friend home from party. They make little mess on floor. They charged me $150.00 for cleanup. After contact they adjusted to $80.00 charged for little spot cleaned. Your must be very be careful with Uber or uber driver.

This happened on 02/06/2020 - So the car I drive has been having some issues and I needed to drop it off at my local Burt Brothers. I didn't have a way to get back home so I thought I would use an Uber gift card I got from my work to help me get home. Oh, I WISH I had gone with Lyft. Issue number one - Uber's navigation decided to go out so I had to be "Siri" and guide my driver to my home (not a huge issue since it wasn't too far away). Issue number 2 - I go to give my driver a tip and rate him and again, Uber systems are down and acting crazy. Issue number 3 - For an 8.5-mile drive, I got charged $33.00 when it should have been $15.00 (thank GOD I used a gift card and not a debit card!)

I have only rode with Uber a couple of times and it has been one of my worse experiences. I scheduled a pick up with a driver and before exiting his vehicle I asked if he could wait on me to pick up a few items in the store, he said no problem. He said, "You will have to cancel my pick up and once you reschedule since I am already here the call will be directed to me." Not knowing any better, I did as I was instructed. Well that trip turned out to be a nightmare. I schedule another driver as instructed and got two other drivers trying to get the pick up, so the first says just cancel the pick up, well guess what. Once you cancel a pick up that's an automatic charge.

If I could give no stars- I would. UBER and customer support a zero. UBER charged more than what I was quoted. The map Uber gives their driver from the pier to Long Beach Airport was wrong. No airplanes in site following the UBER directions. We were going in circles. I finally pulled out my maps TO direct driver to correct location. Obviously UBER directs their drivers to the wrong location all the time. The address is a commercial business not LONG BEACH AIRPORT. The business made a commercial sign to tell UBER drivers this is not the LONG BEACH AIRPORT.??? It appears UBER is charging me an additional fare to go around in circles. It's a good thing I requested a ride hours before my flight. And all the agents in customer support are donkeys. How hard is it to understand what I just said. They have not adjusted my fare.

Not only worst customer service... there is NO customer service available and NO ONE to contact. I took 3 rides on 2/1/20. My account shows 3 rides that I actually took 3 rides totaling charges $43.54 with tips. Verified in my trips on the app. My bank account is being charged a different amount of $62.23. That's $18.69 they didn't earn. The worst part is the app sucks with NO way to contact anyone for resolution. I am contacting my bank tomorrow and filing chargebacks. In addition, I'm moving my biz to Lyft from now on. It appears it's all set up, so they can screw potentially thousands of people out of small amounts they may not notice and stick in Uber's pocket. IMHO it's thievery. Filing a BBB complaint.

Driver was on his way with our food as we could see his progress with the GPS. He decided not to come and made off with the food. $51.00 down the drain. Restaurant is no longer answering the phone and you can't speak to anyone at Uber.

As a university professor there is little problem dropping me at the garage structure near my office, But returning home is a terrible problem. The pickup point does not show for the Uber driver and even when talking with him or her on the phone as s/he make her way slows the process considerably. Yesterday, the driver, a nice man, was 20 minutes late as I waited in the cold, delivered me to an incorrect address, then was surprised when I gave him my home address far away because he had no record of it.

I stopped driving for Uber in August of 2019. It is now February 2020 and I'm getting the runaround from Uber driver support about my tax documents. I've placed several phone calls to gain access to my account. All I get is responses regarding why I stopped driving for Uber. Their CSR agents have an awful time understanding me, and I them. Never work for Uber...Never ride with Uber.

We called for a Uber and after booking told the driver we have a dog to let him know before he came. The driver was fine with it and said ok. The following day got a charge of 150 dollars more than quoted. You try to ask for help from this company and it’s like asking your 4 year old daughter for help. This company is the worst. I’ll never use them again. I would give negative stars but can’t. Completely ** company, never never use.

On January 18, 2020, I made a ½ hour trip with Uber near Quito, Ecuador. The agreed fee was $ 8.95. The same night, Uber charged me $71.58 on my Visa card. The email receipt showed a map with a trip I did not take. It appears that my driver, Franklin **, continued driving and charged me for the extra trip. When I contacted Uber (submitting all the details as requested in the app), they deleted my account, saying they had detected some irregularities. I have been trying for days to resolve this issue, including attempts to reactivate my account, but the app won’t let me. I continue to get the same automated responses by email, directing me to use the app (which I can't do). There is no phone number, so I have no recourse to getting a refund. Although in this case it appears the driver was fraudulent, it is unacceptable that Uber provides no method for resolving the issue. BEWARE OF UBER. I will probably never use them again.

I took a airport to airport from my hotel in Las WBA’s. The amount said I will be charged $14 plus some change. When the Uber arrived I informed the driver that I am taking domestic flight and want to go to domestic terminal. The driver said, "I don’t speak English." I kept telling him I want to go to domestic. He kept saying, "Okay okay." Finally when he took a turn I realized he was taking me to the international terminaI. I said, "This is the wrong terminal." He pulled over and pulled over his phone and asked me to talk into his phone translator. This he did after driving for 20 minutes and not listening to me. I even mentioned the name of the airline went I first enter the car. Did not understood a word of English and in spite of complaining to the Uber customer service they still charged twice as much. I will never take Uber again as they have my credit so they charged me doubled for having a driver who did not spoke a word of English in a US city.

I used this company yesterday for 1st time. Ok but driver had an attitude about where I sat and the distance. Today I was watching the app to see where he was - right at the time I expected him to drive in the drive - it said cancelled. I had to be at work very soon. I do not like to drive or walk in this snowy, icy weather so I called them. I had to drive to work - walk across icy parking lot - at the last minute. And then they charge me a stupid fee because he traveled a distance. The addresses listed were not even the right ones. I got an Uber credit - now why would I want to use this company again!!!! I am a Sr Citizen - my money is tight and I need a refund on my card not a credit. What a bunch of crap!!!

Uber drivers see my name and cancel rides all the time. I am a ** female. I don’t have a criminal background and I worked for Uber for some time about a year ago until I sold everything and moved to another city to continue my education. I have had rides cancel on me while I’m waiting for them to arrive. After Uber says they are en route to me. Here is where it gets really crazy. On top of that Uber charged me each time 5.00 for a cancellation fee. That the drivers canceled on me. I really read all about statistics showing that drivers are 4 time more likely to cancel rides with a person with a name that sounds like an ** name and so forth so I know this is the case. However, I find this so disheartening that Uber who knows it is people of all races keeping this business thriving is allowing this and topping it off with charging a 5.00 cancellation fee after you have been discriminated against.

Uber is so inconsiderate. Pool at peak time costs 12$-14$ for 3 miles!! Maximum time is is so cumbersome to get a ride and on top of it very stingy to offer something nice. Does not uber strive for excellence and customer service? Good algorithm, good service and good deals for extensive using customers will be a business growth strategy. What’s going on??

I had been abroad and the cab driver had cancelled the cab. This is visible in app but I am not able to book cab. While booking get a message can't book earlier outstanding. There is no way I can reach concerned and get this sorted.