Uber Reviews

Scheduled set appt for 3:00 a.m. pickup for ride to airport one week in advance. Received email confirmation. Driver did not show and you can imagine my panic as we were connecting to an international flight with a service dog. Called Uber to complain and have received nothing but the run around. Info from my app regarding the trip has been requested but it disappeared after the driver didn’t show. I don’t have access to that do you? The email Uber sends to provide that info insists you write your response “above this line or they will not respond”. I responded and with a copy of the confirmation and again received the same email with the same form letter. I wrote “above the line” and requested an email address to deal directly with customer service and again received the same form letter. Bye bye Uber. It’s Lyft for me from now on.

I had to pay for a ride I did not get!!!! Charged 3 times, I paid for a ride 1 way 16.00 then for a ride back home for 15 min I paid 50.00, then for a ride I did not get but was charged 14.00, Uber drivers. Get very little, Uber corporation is taking most of drivers' money, this company is a total scam, they will not refund money back!!! Should be shut down!!!!

Cyber breach / Account hacked. Christmas day I started to get email alerts from my bank that I was charging to Uber. First one came in for over $100 then another for $75 and several others around $35 and up. All within an hour... When I accessed my account, I found all my data to be gone as if I needed to create a whole new account. I reached out to Uber right away (after contacting my credit card company of course) and the email exchanges have been beyond frustrating and their lack of due diligence in this matter is disappointing (not just for me, but their their own cyber protection and for those of their customers in general).

Uber is garbage and greed. There literally absolutely no way to get ahold of absolutely anyone for help!!!! How is this even legal. There’s no way to dispute a specific issue if it’s not on their Pre-determined list. You cannot for any reason, speak to anyone. This should never be allowed by a company. I’ll n plan to use Uber again. I’ll be using a cab company or other like service where I can actually reach someone for help. If you don’t want to talk to me I don’t want to do. I'm done with you, period. It’s just far too risky. No thanks Uber!

I had a very bad experience on 2 January 2020. I booked Uber Cab to the Airport in Delhi and in a hurry left a bag which contained very important things. I called the driver in twenty minutes and he said he was far away. He was lying. Then I requested him to come to the airport and said will pay the fare. Though he said yes he didn't turn up and I waited for an hour. I even missed the flight. I called at least twenty times and he didn't receive my call. In the evening on the same day he picked up and said my bag is taken away by another passenger. He lied. I requested UBER but no help. This driver even threatened me and said he will not return my bag.

I understand mistakes happen but when I call customer service I expect them to be rectified. In all I was on the phone with Uber for over an hour, spoke with 5 different people, got called a liar by 2 different representatives and even got hung up on when I hadn’t uttered a single curse word. Still haven’t gotten my issue resolved and I’m still waiting for a callback from a supervisor I expect I’ll never get. By far the worst customer service I have ever gotten.

Over the past year I have seen the Uber app work less efficiently. Why is there no email or phone support to provide feedback to they can properly diagnose their issues. They need to properly collect their income and use it more efficiently. The fact that these executives, including Travis Kalanick, are making billions is appalling. Wouldn't they want their business to run more safely and efficiently? I guess not.

I am Permanent Resident with a valid G driver's License. I have tried creating a driver account with Uber multiple times but Uber keeps rejecting my documents. Sometimes they tell me to go to police station or go do my fingerprints and then tell me to go to Greenlight Hub. I have been doing this multiple times but so far Uber has been cheating me. I have wasted many days in going back and forth with this criminal company.

My Uber is not working. I send email for customer support as it's the only way to contact.-- They keep sending email back to me send me the phone number picture from your phone screen. -- I send them 15 times.-- Again they will send me the same email. I am not able to log in my account-- and they dont care. It's kind of sad.

I arranged for a ride from LaGuardia Airport and was taken to the wrong location. It took us half an hour out of way and cost us $50 for the mistake. When I sought to complain, it proved impossible to get a response from Uber other than automated messages about tolls and other unrelated topics. And, there is no one to call. My advice: Try Lyft.

I have been dealing with an ongoing issue with Uber since 12/23/19. An Uber driver confirmed that I left my phone in their vehicle and that they have my phone. However, they have been no responsive since then. I've tried multiple times to reach the driver, Uber Customer Services and even CEO Personnel, but to no avail. Now Uber customer service sent an email today saying that the driver doesn't have the phone. Many would interrupt this announcement as pure theft on behalf of the drivers part. All I want is my phone back. I have one more day to go here in Las Vegas. In addition, I just want someone to hold the driver accountable for his actions!

Trying to get support from Uber is the hardest thing in the world. Initially I spent many hours trying to find a phone number or email or something to get a hold of Uber to block my debit card on my account but eventually I did. I don't remember how so when I needed to get a hold of them to unblock my card because I was stranded and need a ride I couldn't find nobody to contact them at all. It says go to help in the app or on the website but all that is there are faq's and the answers. It's been 3 days of trying off and on to find a way to contact them but I still haven't figured it out. It's ridiculous.

DO NOT EVER USE PLEASE! Months and months ago they charged me double for many of my trips saying it's just a "hold charge" and I'll get my money back but I never did. They owe me 35 bucks left. They suck so badly at replying and when they do they say they'll help but never do. They owe my mother money as well but did she get her money? Nope? Wtf is a hold anyways???? You double charge for no reason. SCAM. DO NOT USE PLEASE!!! IF YOU DONT BELIEVE ME, check Instagram on their page, many people complain like me.

I used Uber almost exclusively to ride to DEN airport as well as other locations in the US and abroad since 2015. I recently noticed a change in the way Uber quotes prices. It used to be that the price quoted was the total price for the trip. In recent rides the price quoted excludes booking fee, airport pickup/Drop-off Fee which totaled in $10 more than the quoted price. This is a deceiving practice. I will be transferring my business to Uber's competitors. In a recent Uber ride the driver started to charge wait time as soon as he arrived at the pick up location, even though he saw us taking our luggage out.

I bought a new vehicle for making money driving for Uber. I’ve been driving for 6 months with a perfect rating and no complaints. When I renewed my rego and updated details with Uber they tell me I can’t drive for them anymore. My car had a 5 star ancap rating and this year they gave a 4 star rating, so that’s it. I can no longer earn a living due to Uber's ridiculous red tape.

I'm a Uber customer. Have been for a while use Uber. I've had lots of problems with Uber but this by far is the worst. I caught a trip around 10:27 am December 22nd to my home. Driver was super rude. Dropped me in the middle of the street, rushed me out into moving traffic and pulled of with my purse. He ignored my calls then he answered. Assured me he had my bag and was on his way to bring it. Almost an hour past no call so I call back. He claimed he turned my purse in. When I asked him to who he never said. Just told me he don't have it, stop calling he driving and to leave him alone. So then I call Uber critical response team for help. They called this driver. After ignoring their calls he answered and said there was no purse.

I booked a Uber on 24/12/19. At the time of booking the amount was 390/- but at the time of payment they fluctuate on rate and it shows 625/-. I don't understand what kind of service are you providing to the customers. This is such a pathetic service. Even when I was trying to call on 2-3 customer care numbers its says this is not valid or it was switched off. You guys have a ridiculous services. I will never recommend uber to anyone. You guys are excellent in making a fool of customers. Heads off to you uber team. Dear all who is going to book uber in future please dont book it. Use Ola and other option.

Drivers have the option of setting a destination and Uber is supposed to give the driver rides toward the set destination. I used this option but they sent me in the opposite direction costing me time and money. They refused to compensate me for their system error.

Uber have no customer service. If something goes wrong, too bad. My driver got lost, went a long way, and through an unnecessary toll. I was charged $10 more than I was quoted on the app when I accepted the ride. I contacted them on the app and on Facebook and they said nothing was wrong then would not respond to messages. I used to love Uber! Now the amount I’m charged often doesn’t match the quote and ends up being the same or more expensive than a taxi. I’ll be going with taxi and other ride share apps in future.

Uber quoted a price of $13.51 for a trip. After they dropped me off, they automatically charged my credit card $19.61. I contacted Uber customer support and they told me too bad! I called my credit card company and disputed the $6.10 over charge. They credited me $6.10 and now Uber says I owe them $19.61 and will not let me use their service until I overpay again. Honestly, it's not the money, it's that they extorted money from me and their customer service doesn't care about the customer! I'll use LYFT instead!

My experience with UBER has been quite difficult than the majority of rating expressed. During my first trip with UBER the driver claimed his system was not working correctly and said he did not know what to charge. Being new to the process I asked him to estimate so I paid him $40.00 in cash. When I reviewed my checking account I found that his system was working and he charges me $31.74, I disputed the charges with my bank and they refunded my money. Once UBER found out they disabled my account and refused to reinstate it until the $31.74 was paid. I found out later that UBER drivers are not allowed to take cash. I told UBER the driver should be terminated due to his violation of of their own policy. This was outright fraud and my bank knew it. I advised they would not get a dime from me. So they banned me from UBER.

I complained to Uber and asked for a refund. The driver they sent had the dirtiest vehicle I have been in. The dirt & stains were all over the seats, doors & floors. It was so bad I thought I would have stains on my light color pants from sitting down. Uber refused to do anything about it or refund my money.

This morning I ordered a ride from Uber and was outside waiting for my ride. It kept saying he was nearby in the app (around by the food shopping plaza by my house) and it said arriving in one minute for well over five minutes. I finally get picked up and the first thing I noticed was a Subway sub on his dashboard and it smelled fresh (you know how you can tell because the scent is still super strong not as if sitting there for a while and to top it off, there's a Subway in the plaza by my house). I say to myself he better not have stopped at Subway before collecting me. And lo and behold, guess what was on my receipt? A wait time charge.

My husband took an Uber from our job to come home, our job is one mile away and he was charged $11 dollars when it used to be $6. I’m so upset, I tried to get in touch with someone in Uber but you can’t. I don’t think is fair that they eat way with this.

My husband and I travelled to a city in Mexico this month. The whole trip was great except one Uber trip. We took a single trip from our hotel to the beach around noon time. The trip was very smooth and took around 20 mins. It was supposed to be MXN 210(around 11 USD). A couple of hours later, on the way back to the hotel, we found out our credit card was charged for MXN 744.(38 USD) The driver faked drop off location. He changed a single trip to round trip. But actually, we took another uber back from beach to hotel around 4pm. I reported the problem via uber app. But all required boxes are in Spanish. We used translation app to figure out how to fill out the form and wrote down the details in English, including star point and time, drop off location and time, and more details.

The trip fare changes by 50% randomly up or down within seconds. They also display a message showing that your estimated fair might change because of poor network. No fare breakup provided after trip is finished. Which is against the law. See you in court.

I wish these rating systems would allow no stars. Unfortunately I have to give (one) just to submit this review. I don’t use Uber that often and the few times that I have it’s a 50/50 experience on the car you get and the person driving between ok service and a train wreck. Recently I used the app to get a car and it seemed the app was having difficulty or I was just not navigating properly and pressing the wrong buttons, who the heck knows but finally I got a car.

I will never use Uber again. Zero Customer Service! On Oct. 1, 2019, I was double charged on two credit cards for the same ride. I have attempted to resolve it with Uber numerous times, providing my name and number asking for someone to call me. However there is no way to talk to an actual person and in their opinion, all issues can be resolved by simply clicking on the 'Help' button in the app. If that's the case, then why am I here over 2 months later still waiting for my money to be refunded on one of my cards?

It's been a frustrating last few rides with Uber. I am almost always charged double the upfront pricing shown and the last 2 times that was because my driver took a wrong exit on the highway which not only wasted my time but Uber forced me to pay almost double the upfront pricing for no fault of my own. From $32 to the final cost at $64 and they will not even issue a refund. Uber's customer service is the worst- you send them a message explaining your situation and instead of trying to understand what exactly happened, they just send automated messages. It's like dealing with a bunch of morons!! They will not even let me share this feedback on Uber's Facebook page- what a shame!!

My son and I have been using Uber for over a year now. Everything has worked fine, including using the “family” payment method under which family members can charge to the credit card in the “base” account. That was until about a month ago when my son’s attempts to get ride through the “family” method to link to my account stopped working.

While making a return trip home from Knoxville Tennessee to Maryville Tennessee my cell phone went dead. The driver pulled over and told us we had to get out. This is BS. Be sure your phone is charged. This is a true and actual statement it happened to me and my wife. We made the driver take us back to Market Square where he had picked us up. I refuse to get out of the car with my wife in the middle of nowhere. Funny how I taxi service didn't care if my phone was dead or not. Never again I will wait on a taxi. You travel with whoever at your own risk.

Driver picked up my sister, Dee, at my house. Her destination was clearly noted on my Uber request. (About 10 miles in a populated and popular area of the city.) Dee is two weeks from being 77 and is unfamiliar with my side of town (suburbia) and has a difficult time walking. Later I learned the Driver had driven around my neighborhood for about ten minutes (in the totally wrong direction of the named destination).

I use tons of apps daily and I've never seen such bad service from the Uber support team. They have stalled for weeks not accepting payment while every other app in my phone is working perfectly. They do not provide solutions and seem to be on permanent lunch break. I spend roughly $6000 a year on them and you'd think they would try to help. They simply don't care and ignore me. What a way to treat good paying customers in 2020. :)

I signed up with Uber Eats as a driver to make some extra cash late nights. Typically from midnight till about rush hour. It was going great! I had a five star rating, only ever had one complaint out of hundreds of deliveries... it was good. But then I got a notice. I was violating "community guidelines" by canceling too many orders - FROM CLOSED RESTAURANTS. So I contacted their "partner support." Contacting them by phone appeared to do nothing as they simply filed a "ticket" and left it to the people who answer the app. They constantly gave me pre-written responses about how we shouldn't cancel orders so that the customer is happy. So... how do we handle closed restaurants? They told me that I needed to cancel those orders. But again, I was canceling too many. From closed restaurants. I appealed their review twice and they decided to just ban me instead.

I was coming home about 130 am from a friend's house. Sober. I was tired and quiet and the ride home was uncomfortable. The Uber driver did not talk to me and I just wanted to get home. I am in my early 40s and in great shape. I came home and about 30 minutes later I had a 150 dollar charge for urinating in car. I knew this was impossible. I emailed uber 20 xs and they gave me my money back. This has taken a huge emotional toll. He planned that entire ride to do this. That is why I was so uncomfortable. He was trying to steal from me. Literally. I don't think he should be driving and think uber needs to take him off the road. I am just devastated about it. It's like he stole it out of my wallet. This needs to stop. Just awful the world we live in sometimes.

My complaint turned out to be incorrect, and I am very sorry for that. I had been fixed, and it was nothing that Uber had did. I was handled fast. I have to give them a top rating for helping me to fix the issue. I have used them many of times all over the US, and it has been perfect each time. Thanks.

Uber Eats/Uber Rides are fraudulent! My daughter ordered Uber Eats, and her card was charged for a ride and eats. When I called to see why the Eats was charged so much on the account, they told me they added a Uber Ride from 2017. The bad part about this is I had just opened this account for her summer of 2019 so the card was never a valid or active card 2 years ago. And how can you just add a ride onto the Eats app?? I called the company to dispute the charges, and I was hung up on!! The most disrespectful service I ever experienced!! Still in battle with the company, but I will never use either again. If you choose to use either app, watch your charges! This company is very sneaky stealing money from customers!

Yesterday our Uber driver mistakenly went into a parking lot with security to pick us up even though our pick up point was over a block away. Security wouldn't let us in. The Uber driver only texted in a foreign language. Then he cancelled. Uber says their policy is even if the driver arrives and then drives past miles away, you have to pay a cancellation fee. There should be a class action suit.

Uber is taking undue advantage of customers linked payment mode. My Paytm was linked with uber and I have been taking rides through uber app. One day my ride was of Rs 69 and the ride was over half an hour before and I was sitting at my home when I received message that Rs 174 deducted from my Paytm against that ride. Even after my complaint for the same in uber no one turned up yet and the pathetic thing is there is no one or no contact point from where I can get clarity. Seriously I feel like these online business are like trap for customers and please don't be fooled. Never link your bank or any other payment mode through which they can steal your money.

I use the Uber app to schedule a ride for 11/19/2019 at 7:00 a.m. On November 19, 2019 at 6:45 a.m the Uber app canceled my rider. Then they tried to charge my credit card for 42 dollars for a ride they cancel. I make the appointment on November 17, 2019. I’m glad I have a car where I had to drive myself to my appointment. I will never request a ride from Uber again.

I left my phone while in a Uber numerous days ago. I even stayed in town for a extra day hoping they would contact me about getting my phone back. Instead I have been given the run around by their so called support team about submitting a report and following the process. When all that really needed to be done was someone pick up the phone and call the driver and I could of met him while in town to get my property returned. It has been numerous days since this has happened and numerous reports submitted and still nothing from their support team. Unfortunately, I have had to submit a insurance claim and purchase a new phone for 199.00 dollars. Peoples lives are on their phones, time efficiency is urgent in these types of matters. It is hard enough even finding someone to contact if your driver has no number under your trip, let alone them actually trying to help. I will never ride, recommend, or support anything that has to do with Uber.

We booked a ride from Suffolk County to Brooklyn in the early evening on Saturday and was charged $142, which is not totally unreasonable. However they charged $251 to return back again because it was later on Saturday and they know they can charge more due to more folks needing rides after going out. They take advantage of folks in less than a cohesive mindset and this practice should be considered gouging and discontinued.

The Uber system mostly works well but when there is a problem, the customer service is extremely poor. Uber overcharged me for a trip I took from Baltimore Airport to Washington DC. I have used Uber in the past to travel this route and was always charged $50-$60. I was therefore surprised when Uber charged me $169.69. When I contacted Uber by email, they refused to acknowledge the mistake and insisted that I had ordered an SUV and had been quoted the price beforehand, which is totally incorrect. I did not order an SUV. I did not need one as I was travelling alone with little luggage.

I have been Uber Driver both Rider and Uber Eats Deliver with 4.8 ratings and over four thousands ride. Reached Platinum status as I have always given my best effort and services. Two months ago, I got ticket for Reckless driving however I was not that speeding. Court lower the violation into Disobeying Highway sign as Minor charges on record. It's more than 2 months past, been to Uber green hub station twice, they upload my court document. But still didn't heard anything from them. Upon calling Uber Support, I was asked to Upload Court document AGAIN. It's weeks passed and again nothing update so far.

Driver may or may not have stolen sunglasses left in car. That being said it was impossible to reach the driver in a timely fashion to see if it was possible to retrieve. May or may not be a crooked driver, but definitely poor customer service. Take Lyft.

I am beyond frustrated! It has been approximately 6 months or even longer since I first tried using the Uber app and received a message that my account I has been suspended (or whatever word they use when you cannot get into the app). I have taken the requested steps by Uber to get this glitch fixed probably 10 times already!

Uber is very convenient. Safety is a small issue but the ride sharing option helps. The price is excellent, cheaper than taxis. Much better than taxis, I avoid taking taxis as much as possible due to safety and drivers do not like to go very far. Available any time while taxis can have long wait times. A lot of drivers in my area.

Most of the drivers were not friendly, will drop you off in a unsafe area don’t care, they go on to the next customer. Most of the drivers are not very good drivers. In NY they make you walk to find them. If you are visiting it’s hard to know where you are going. They will wait on you for a few seconds then leave. Uber service in MO is horrible at the airport, you have to walk with your luggage for a long ways. Also the Uber cost in DC was the same as the taxi.

Thrifty way to get from place to place at a fair price. Clean vehicles and drivers. Unlike taxis, they don’t take you “for a ride” to make more money! Their routes are provided via telephone navigation.

As a driver I use the destination feature from time to time and it never sends me a ride near my destination! I've reached out to support and all they say is, "I'll create a ticket and someone from support will get back with you." I've yet to hear back from support. They can have it!

I’m not huge on ride share or using anything that involves giving my bank info to a company. When using Uber for the first time I was very surprised at how competitive the prices were. Getting a ride from the casino was 79$ from a taxi and 36$ from Uber! I was shocked. The drivers are cool and do there best to make sure I was comfortable. The only bad part is the lack of rewards we can get and the discounts are only temporary and they’re given when they want to give add them to our account. And they come with restrictions. They combined it with Uber eats but they don’t offer it in my area which is a disappointment for sure.

I am overall very please with Uber. The only complaint I have is, now prizes depends on the time you are traveling, if is rush hour, or very early mornings fare is a lot higher. I have felt safe all the time riding them. Very professionals and friendly drivers.

Yes, Uber can be convenient, but beware. As a digital company, there is NOWHERE passenger can go to complain about rude and incompetent drivers (and there are plenty) Or to get a refund when you've been ripped off. Further, a driver can accept your trip and then leave YOU STRANDED and not show up if he gets a better fare. This has happened to me numerous times! Then he gates paid $5.00! AVOID Uber if you can at all. Use some other form of transportation. It is not passenger-friendly.

Great personable driver, very clean car. On time knee he knew the area well. Offers further help. The price was excellent. I have been thinking of doing it part time. Definitely will use again for a night on the town.

I have had bad experiences with Uber drivers & especially Uber Eats. Many of them don't show up or cancel even though the web ( google) shows they are here! I have read that some actually cancel & eat the customers food! I use another service now.

When a driver gets lost, it should NOT be the rider that pays for that mistake. It is a reliable service but costly. Also, there isn't a way to get your money back for mistakes made by driver... like taking twice as long to get me to work.

Needed a ride to Sky Harbor airport, set up my ride online, got my confirmation info. Driver was on time and a super easy person to converse with. He made our trip to the airport easy, comfortable and very enjoyable.

Uber is great. I went to a convention in New Orleans and the wait time was good and they were reliable. The cars were clean. We had no issues. I used Uber many times over those 4 days. I recommend Uber.

We have used UBER near our home in Arizona with excellent results. Less costly than taxis and much easier to use. We also recently used UBER quite a bit in France. The service was much better than taxis or car services. Clean cars that show up on time and know where they are going (even when we didn't).

When you call for a ride and your driver is driving a white Camry... Which white Camry? Where is the driver waiting specifically? Missed more than one Uber ride because of these problems. Otherwise love the service.

Never had a dirty or unsafe car. Some drivers are more personal than others, but I have always felt safe and they have always been prompt and direct in their routes. Some of them have really nice cars too!

No customer service. Incorrect instructions with no real aim as told. No phone number. App is pathetically useless although described as nothing as was. Useless app. No way to gain offer offered. It was THE WORST.

I don’t have a car and grocery shopping can be a real headache. I’ve called Uber to get home. I’ve asked the driver to help me carry in my bags - they always do, graciously - and I give them a good tip and rating. It’s a win-win!

The driver drove too fast and reckless. Would not slow down. Stated she had to drop me off so she wouldn’t be late to pick up her kids. It was not my fault she arrived late. She said she was getting her hair cut and that is why she was late.

Uber is punctual, effective and affordable. My go to when I need a ride and don't want to pay the cost of taxi fare. I would highly recommend to anyone in need of a ride.

When I was first picked up by an Uber driver this car was a mess, barely ran, I was afraid. But my ride back was great. Very clean car, nice driver, car ran great. I was very impressed with the second pick up.

Have been using Uber and Uber Eats for years. I had recently used Uber and found a surcharge that had not been revealed to me until I had received my statement. I had asked for a refund without any response. I highly recommend NOT using this company. I am now a new Lyft customer.

I use Uber very often for my family members and myself included. I am impressed so far and would continue to use this service. It is very cost effective, considering I don't think it's enough sometimes for the drivers. I've only had one bad experience with my driver speeding and got pulled over and given a ticket but he fixed it by making it right for me and giving me a free ride. So I am still very much happy with Uber.

The process for getting a ride is easy through the Uber app. Knowing the identity of the driver and the car type and tag number before arrival gives an added measure of safety. Drivers are usually friendly and cars are clean. Frequent Uber user.

I took an Uber from the Memphis Airport to my hotel. The driver knew my name. I was told the driver's name, car color and model and his license plate. I knew ahead of time what it would cost. Everything went on my credit card. It was very easy. I felt completely safe.

Drivers have been very pleasant. Knowledgeable on various subjects, good conversation. Business minded people. Don't mind listening if you have a better route they can take. Always quick pick up when needed.

It's hard to imagine there are still people who haven't tried Uber. It's even harder to imagine people hailing taxi vans when Uber is available. Uber wins in every category: cost, safety, convenience, comfort, cleanliness, etc. Use it more while they are still burning through the venture capitalist money. Their cost will go up eventually, but the service is still going to be vastly superior to its alternatives.

If I could give them no stars I would.. I live in California and I am now in Greenville SC. Police and DMV allows me to drive with all my California documents but uBer does not. At first they said that I could drive, so I meet all the requirements and went to do my vehicle inspection in one of their recommended stores, paid, and then they rejected. So I called them and they said that it was because the inspection was filled out in the wrong paper. So I went to the store again, made them filled all the inspection again in their recommended paper only for them reject it again.. they screwed me up two times, lost money and time for nothing. I now understand why they are losing stock value big time.. because they really suck. I would never invest in this company ever. And I will never use their apps again.. Try Lyft!

UBER'S NEW SCAM CHARGING FOR CLEANING AFTER YOU LEAVE CAR. Me and my children rode with this creepy, stinky man. He dropped us off and an hour later charged us for a! cleaning fee for no reason. Uber drivers are now hitting everyone with cleaning fees and using Fake Pictures to prove it.

Rarely on time often never showing up. Insult to injury? They still charge your card for cancellation after they failed! There's also the issue with the app often taking the consumer out of their way for additional charges. Then there the back and forth to determine what went wrong.

I ride almost always with Uber because they has good prices, constantly has promotions and the most important thing is that they care for your safety. I’ve had situations with drivers that turns aggressive to other drivers or that they gets mad for requests you make them, even though that’s established within the fares, and once you contact the customer service team they immediately take notes on the matter and compensates you in any way or the other. Also, if you have an issue during your trip, they provides you with tools to get emergency assistance wherever you are.

Uber needs to make additional progress on safety issues. Be it for the driver as well as for the rideshare. I’m an occasional female Uber driver. I can say firsthand that driver safety is the last thing on their mind. I got a request to pick up Joe **. Once there I see 6 big built male passengers walking towards my vehicle. I rolled down the window and asked Joe ** to identify himself, and he does. He said Uber told them my vehicle can fit 6 people. My vehicle only fits 4 passengers! Uber Drivers have no idea how many passengers are being picked up. Uber should take measures to avoid possible dangerous situations.

In one case my son called for an Uber pickup. When she arrived my wife got in the back seat on the right side and slid across the seat. My son went to the left side but my wife was there, I told my wife she needed to move to the center. My wife is Vietnamese and has hearing issues. So after telling her twice I grabbed her jacket sleeve between thumb and forefinger and told her "firm Voice", "You need to move to the center so my son can get in." The female driver turned to me and told me to get. She would not have that in her car. They (uber) sent another car and my son filed a complaint. Two weeks later my son needed to get to a surgeon office for an appointment. The car they sent went the wrong way. They sent a second car but charged me for the driver going the wrong way. If I am to continue to use uber they will have to improve.

Earlier this year, a person accidentally (I assume) typed in my email when creating an account instead of her own. Our emails are only one letter different, so I can understand the mistake. I immediately contacted Uber to tell them that I had never signed up for an account with my email and to delete or disconnect it. I assumed that they had taken care of it, as I got no further emails from Uber. Now I try to create my own Uber account, but all of the other person's information is attached to it, and Uber's customer service just gives me the run-around, refusing to correct the problem, refusing to even UNDERSTAND the problem, and telling me to go create a new email and new account. Absolutely not! - I will NOT allow another person to use MY email address for an account. What part of this is okay? Uber is allowing another person to use MY email address for their account and refuses to correct the issue. What an incredibly lack of security!

We used two separate Uber drivers, one on the way to a concert in downtown Austin and the second driver took us back home. Both drivers were safe drivers, their cars were clean and comfortable, and they readily adjusted their thermostat in their car to accommodate our comfort level. The second driver that picked us up from the concert was able to get very close to the arena exit doors. We did not have to walk very far at all to get to his car after the concert. He was there waiting when we walked outside so we did not have to wait at all for him to make his way through the traffic to pick us up. Overall both rides were a good experience.

I do not have Uber in the area where I live. But I use it whenever I travel in Mexico and the US. The worst experience I've had, in my 2 years of using Uber, was in San Francisco. I waited 14 minutes for a driver who didn't show up. He somehow canceled and went elsewhere, and I found out the hard way. It was annoying, but didn't cost me anything but my time. The overwhelming majority of times I have used Uber were great. Nice drivers who showed up on time, drove safely and gave great service. Most Uber drivers go above and beyond. They are happy to give travel tips to tourists and help with luggage. I always feel safe with Uber as I have the Uber car's description and license tag, plus a picture of the driver.

Its overall service was great. The only major concern is lack of interior cleanness. Almost all of the cars were dirty and filthy as all window and door handlers were not clean (full of finger/hand oils).

Newer vehicle, clean, owner was professional, dressed well & most courteous. Very knowledgeable of area, knew routes to avoid traffic congestion. Polite, helpful, on time and excellent driver. Will continue to use UBER.

I had not used Uber before and was staying at a hotel. I asked someone at the desk to help me order a ride for the next AM. That morning 6 Ubers showed up, all but one driver understood, 5 excused the order but 1 driver not only would not but was very ugly to me. My bank had to decline the charge as he would not. The next Am a wonderful driver came and helped me and I had a wonderful ride and great talks on my way.

I've been using Uber for 10 years..when it began in SF, Ca. I used it in NYC, NJ and now Los Angeles, CA. I cannot drive due to my disability and before uber I had to live in cities with great mass transit like SF and NYC. But because of Uber and their amazing cost (comparison to a car) concern of their riders/drivers...I am available to live anywhere in the world now. (Well almost!) I've met amazing drivers, people...and in my 10 years have only had 3 or 4 drivers I've had to make a report on their behavior. (It's like customer service...some people are just not made for it).

I took an Uber to my home recently, while my car was being serviced. My criteria when rating a ride: Timeliness, Cleanliness, Vehicle Condition, Driver Navigation & Friendliness. All of these were met, & the driver was very pleasant as well. I gave him a "5" star review on Uber's app. (I also tipped him $4.00 on a $12.00 ride) On these merits, I'd definitely recommend taking Uber. However, I do have issues with Uber charging me two days later for a ride I didn't request, or take! I am requesting a refund, But still.... I shouldn't have to argue with Uber Reps when they're at fault.

The Uber driver and vehicle were as I would hope in public transportation. He took the most direct route and got me to my destination in the estimated time. My only frustration was not with Uber but rather the Sporting Venue I attended. They promoted the Uber/Lyft as a good option and a specific pick up and drop off location. However, they did not have any signage or directions to the Pickup/drop off point. I think the idea was great, execution poor. Maybe the UBER/LYFT companies could provide some signs for directions to spot to the venues.

1. Ride arrivals times are frequently changed. 2. Prices from airport is 3 times than home to airport 3. When traveling abroad, frequently Uber drives cancels the ride and I am penalized. It is very difficult to get charged reversed after 2 times. 4. It is very hard to get customer service on the phone. 5. If I cancel, I pay the penalty but if driver canceled the ride, there is no reimbursement or discount on substitute ride.

I gave Uber my condo community gate code. They did not come to my door. I decided to wait at the gate. I hauled 2 large duffle bags, a carry-on and a backpack to the gate. I'm 72 years old, it nearly killed me. The driver was late. He said he doesn't enter gated communities. I didn't get my "within 10 minutes" discount. Next time I'll call a cab.

My driver was very engaged and interested in getting me back to work from the dealership, having dropped my car off for service. He was open to my direction on a shortcut and we chatted about how he got into the business all the way to my work. He shared interesting details, was very professional, the car was clean and smelled wonderful and he offered to make any music or temperature changes I would like. It was a great ride!

I don’t like being charged a wait fee when they are not waiting on me. They pull up in right there and get in. There is no waiting on me. That fee should be shown before I tip the driver. You charge me extra for something that doesn’t happen is wrong. I would leave no tip are smaller.

I am a part-time UberSelect Driver-Partner, working in Montreal. Recently, Uber made some changes to the categories of Rides, adding UberComfort and UberPremiere. I contacted the support through the app, to inquire how come my 2017 Audi A4, a luxury sedan, isn't eligible for those rides, especially since I have a nearly perfect score of 4.93 stars, and all I have been getting is the worst ever run-around, completely ignoring my requests to escalate to a Team Leader or a Supervisor or a Manager/Director in my area whom I can ACTUALLY SPEAK TO, and they keep copy-pasting replies that make absolutely no sense whatsoever. I guess they're all the way in India the support team, because they can't even comprehend basic English.

Made a great friendship from my first ride to my appt! She was so respectful and I could talk to her about anything! I could put my trust in. I miss her so much! She always was there when I needed her! Now I have moved back to Illinois and miss the rides and talks we shared! I hope someday I can get a ride from her and talk again soon! Your friend Mary.

Love the concept and it's much nicer than riding in a taxi cab with people who generally aren't all that happy to work there. This way you have a personable driver and can have a good experience. Haven't had one bad experience yet but if I did I would make it known to the company right away.

Better than a taxi any day. Taxi have ripped off its customers for years and finally, a alternative is available. Political pressure from the News and Politiations upset because they don't get the kickback from regulations threaten the company but Uber is safer than Taxi, you know who and the car coming to pick up even the location on the map.

For the most part I've been very happy with Uber and their drivers. I do feel at times the cost is a bit too much but overall I'm very happy with Uber. In all the times that I've ridden with Uber I've only had one person who didn't know where she was going and took us way out of our way but other than that it's been great!

Overall I am very satisfied with the service and don't need to give any other advice. The price and service are both great and the speed of arrival is great, only allow experienced drivers for Uber not new comers please.

First, I picked UBER POOL as it was 40.00 cheaper than just UBER. I was given 89.00 for my complete fare on the app.. Which told me that was it. Didn't press anything else. THIS WAS THE COMPLETE PRICE THAT UBER put on my cell phone. The next day, I got a charge of 109.98, on my credit card. Plus I gave the driver cash tip. I DIDN'T approve any tip. They put an extra tip charge in addition to the 109.98. I was told that because I didn't take a picture of the day of service price, that it's my word against theirs. Basically calling me a liar. They now have a surcharge of LAX 4.50, 2.50 FOR PICK UP. Fee upon fee. Should have taken a taxi.

THE DRIVERS WERE GREAT! BOTH WAYS TO AND FROM THE AIRPORT. While coming back from the airport there was a major traffic jam. The driver took an alternate route because it was late at night, and he paid the tolls, so I tipped him well. He deserved it!

After an event the longer you wait to call Uber the cheaper it gets. Or if you walk away from the event to another place that is away from the event then call. They will almost always ask what kind of music you like.

and 2 ways to determine who the person is should be shared between the driver and customer. This way there is a face just in case something goes wrong.

We have used Uber several times. Some are very good, some ok, and one awful. All have been punctual. But the quality and cleanliness varies. The awful one was smelly and we almost had an accident within two minutes. He ran the stop sign. The car was dirty and smelly and if we hadn’t had to be on time, we would have gotten out. The best one was an immaculate SUV. It looked brand new even though it was about 7 years old. The driver was polite, cautious, very neatly dressed. He had free water in front and in back and little cups with candies in the cup holder. He was a real professional and made the last leg of our trip a pleasure.

We got an Uber driver when in Orlando and he was magnificent. I tipped well, so he came back to Universal Studios and picked us up for free. Gave us his cell number. He drove safely, was courteous, and very accommodating. Answered many of our questions about Orlando as well, and Florida in general.

We used UBER in Romania, excellent experience, we did not need to use TAXI, bus, rent car, the UBER arrived withing maxim 10 minutes and we knew the status within seconds how long time we would need to wait.

We have used Uber about 6 times and have never been disappointed. The drivers have been wonderful. All have been personable and knowledgeable of the areas we were in. I would definitely use them again.

I only take it when absolute necessary because I feel like the people aren't screen properly and that there's a high chance that I could be assaulted or killed by the driver.

Uber is lifesaver in the greater DC metro area. Bethesda, Rockville area travel has become much better. I think Uber has benefited businesses along Rockville Pike. Now I can Uber and go to various restaurants and stores along the pike without having to wait inordinate amount of time for a cab or bus. And the drivers are always polite. I think free wifi along the greater DC area would be especially useful for businesses along the pike to invest in. This way tourists with no data plans can benefit from Uber and travel along the many stores and restaurants in that area.

My last experience with Uber was with their scooters in Washington DC. It was an amazing experience! It's a whole new way to see the city - and it's especially fun if you do it with friends. My friends and I went from Pennsylvania Avenue all the way to the National Mall and back -we had a blast. It was affordable, convenient and definitely worth the try. Can't wait to go back to try it!

I used Uber while I was on a trip in California. They are a great company that I would recommend anyone to use for their transportation service. They got me to my destinations safely and were friendly to me. I like the ride-sharing service too to help save on cost.

As a driver you are always wanting to protect yourself by having a dash camera to present evidence for any allegation, I had to file a police report with the Philadelphia Uber hub Office for not submitting my - camera footage and even possibly performing negligence by using my - camera footage with my customers and myself in inappropriate ways. When traveling with any company such as even uber. When they have no way of protecting the customer or driver to reassure nothing happened that was illegal or immoral there is a security concern.

I had taken an Uber ride from one location to another location and they got me where I needed to go and it did help out to get me from one place to another since I needed a ride and they were nice to get me where I needed.

Very good service with clean vehicles. Price was as expected. Arrival of driver was in a very rapid time frame. Courteous service. Did not have any apprehensions as to safety, reliability, or comfort.

I was on a business trip in CT and used Uber the entire time. The app is great and easy to use. The cost was a bit higher than I normally pay for a taxi. The drivers for the most part were nice, just a few words here and there but there were some that were so talkative.

The drivers are nice but Uber really needs to update their maps. The maps take the drivers in the wrong direction and customers are charged a pickup fee. This is both unfair to the drivers and to the customers. Please update the maps!

I have been with Uber for over 5 years now and I am a frequent user for work, personal and food rides. I also am rated at 4.83/5 which should tell you that I am not one to be rude or complain about every single bit, until now. Last night I took the uber pool due to the insane surge charge but I didn’t think my experience would be horrific. I live 1.7 miles away from my pick up spot which is roughly 10 minutes at most away. It took me 30 minutes to get home. If this was traffic I could understand but it was the unreasonable amount of pick up and out of the way route that caused all of this.

I had an accident with an Uber driver in Mexico City. The car that I got into had no side mirror. The Brakes were not working properly either. I almost got into an accident twice. The driver's conversation was unpleasant. Being a foreigner he was very curious to ask where I am from and what brought me to Mexico. I replied to be a tourist and thought that conversation is over. He became very rude and asked me if I came to look for a Mexican husband. I never answered and kept quiet. He took the wrong route and made several in requested stops. Having in mind it was uberX. He continued. Asked me whom I sleep with. He literally stopped the car and asked me to wait for him text someone. I asked him to let me go and take a different driver but he locked the doors and didn't allow me.

I have had my account completely hacked to where I cannot sign in or view it. Someone spent over $1k in Uber rides on my credit and debit cards linked to the account and when I dialed the only number available (safety line) I was told I would need to wait until another department emailed me. I didn't hear anything for almost 24 hours and when I did it was a prompted message that did not help at all. It has been almost 2 days and I still have no received a phone call or any helpful support via email. This is a nightmare and the WORST customer service I have ever experienced. I am going to be filing a police report to the person who myself and the driver caught fraudulently using my account and looking into an attorney for Uber not making identity theft a priority and rectifying the situation on their end.

I requested an 8 mile ride in Boston on a Saturday night around 1:00 am that was coming up around $55 on the app and Lyft was around the same rate. Ended up taking a regular cab that cost me $20. Beware of high rates.

I’ve been driving off and on with the company since 2016. Since I have been driving in a new place, I noticed Uber is taking more than 50% of the fare. A passenger paid $7.52. Uber took $4.52 and just gave me $3. I have driven for 13 hours and not even paid $100. Majority (99.9%) of my fares never hit $7. Where I was making over a $200 a day, now it’s $60, $70 maybe $90. And don’t forget to tack on a full tank of gas which is over $30 for my car. And the maintenance upkeep that I accrue more quickly because of rideshare. I will never drive nor think about riding for or with them again.

Uber is overcharging for Toll fees. When In Florida the Tolls fees estimates between $ .75 to $ 2.00. Uber price shown will be Example $ 16.73 for the ride. After you take the ride you get charge 28.23 and when you check the account it's telling you that you got charge for Tolls. The driver never took the toll route and you try to contact Uber company and they take long to get back to you about the issue of being overcharge. I try to email them and let them know about the extra charges and why am I being charge for a service that I didn't receive.

I had an airport flight today. Uber would not accept my credit card, my Venmo, or my PayPal. As a last resort I brought an Uber gift card to cover my ride to the airport. I’ll be damned the Uber App wouldn’t even accept their own gift card. My daughter downloaded three of her cards to her app to buy me a ride and sure enough they wouldn’t accept her cards either. As a last resort she brought me a ride from Lift with no problem. I’m sending Uber back their gift card certified mail and demanding a refund. After much stress I barely made my flight. I’m also deleting Uber’s App and will never, ever use them again. Laura

In July of this year I had sushi delivered to me in Mexico by UberEats, a subsidiary of Uber, on five occasions. The total cost was 1,918 pesos -- about $100 US. However, I was billed $1,919 dollars(!) on my credit card; something I discovered at the end of the month when paying my credit cards. I contacted Uber Customer Support (Uber does not provide any number to call, so all customer service work has to be through the via email messaging) and I was told that, due this was a glitch in the app and my charges would be refunded.

My driver, Rohan was nice, but when I tried to add tip I noticed that he had switched my $9 9am fare in French Quarter to someone else's 2pm trip in Metairie for $28.00! UBER refused to acknowledge. 5 attempts to rectify problem and received nothing but irrelevant automated replies. If you get in the car with Rohan in NOLA and he says he can't get his system to work, it's a a SCAM. Terrible customer service from UBER with zero relevant assistance after 7 days of requesting corrected bill. BEWARE.

I had seven fraudulent Uber transactions over three days in mid-October on my credit card. For nearly a week, I tried unsuccessfully to get Uber customer service to help. Uber was totally uncooperative. They refused to engage in the fraudulent charges someone in their system imposed on me. I had to cancel my credit card, get a new credit card and leave my credit card company to battle awful Uber. Uber buyer beware. I know I will never use their services again.

Our driver never showed up and Uber cancelled our ride, not us. They charged us a cancellation fee for them cancelling. When I disputed it they would only credit it on future ride instead of refund back to our credit card. Why am I only getting a credit on account instead of a full refund to my credit card used?? This is not right what you have done when it was a Uber error.

When the service worked, it was good, and tech support responds quickly most of the time. Unfortunately, that doesn't make up for the problems I encountered. The app rejected my credit card and offered no explanation as to why. For some reason it accepted my PayPal even though it uses the very card the app had just rejected. It took days of back and forth with tech support to find out that my card "isn't compatible with their system", but they refused to be more specific than that and no matter how many times I asked what the exact problem was (ie my bank, the type of card, etc) all they did was rephrase the same answer over and over again with canned responses; repeatedly telling me to check w/ my bank, even after I told them I already had done so.

I have not used Uber in about 4 years as I had a pretty reliable car and no longer needed 3rd party transportation. I recently lost my vehicle and had to revert back to using a car service. I used Lyft a few times but had not yet logged back in to Uber until about a week ago when my boss sent me an Uber gift card to cover my trip to work as I was covering a shift for a colleague. I attempted to log in and it would not allow me to do so and stated that I must contact support. I filled out the information and received a generic email to reply with some details including the last transactions on my account. It was 4 years ago, so I searched my Gmail and all I could find was where I reset my password because I had forgotten it and that was a few weeks ago.

Being a responsible driver, I made the decision to use Uber after a few drinks at a local cantina. My friends and I live within a couple miles of each other, so we shared the Uber. I was the second person to be dropped off and my sole set of keys (i.e. car, house, storage, work) fell out of my pocket. I realized I had left them in the backseat almost immediately, but had no way to contact the driver bc, unfortunately, my friend was the one who ordered the ride. My friend contacted him the next day (that was a feat within itself bc Uber drivers are extremely protected), but did not receive a response.

They didn’t have cars available at Bush International Airport on October 15, 2019 at 9:30 pm. Had to take a taxi. This is the second time I have experienced this, and will be my last as I will use Lyft or a taxi in the future.

I have been punished for circumstances beyond my control. I have asked repeatedly for someone to tell me what I have done wrong or could have done differently and no one will talk to me about it. You see, I am a driver for Ubereats, and I loved it until Friday night when I had several orders not completed due to circumstances outside of my control. 2 orders could not be delivered because the restaurant wasn't serving the items at that time.

Upfront pricing not true pricing. Uber pads the bill so much. I've had Uber drivers charge for wait time when they are parked down from my house and I am out on my front porch waiting and watching them. Booking fee $3.05 come on! Toll and surcharges plus time and distance charges. Now they are dropping me off a few blocks from my destination saying they got to take another call. Uber drivers that I have used have showed up at my house wanting a hookup. One driver started groping me on my front porch. Uber customer service is a brick wall. Credited me $3.00 on a ride on Uber Cash. No matter what they do or charge they have an excuse and they are right. When I reported the sexual harassment of the two drivers they suspended my account. They cost more than a taxi and a taxi never has told me to get out and walk the rest of the way.

Drive with Uber you need to get better. I currently drive for Uber but am concerned with some drivers taking advantage of people with disabilities. I had picked up a Uber customer who had a 3 star rating, which to me I thought there was something wrong but still decided to accept the ride. When I picked up the gentleman I realized he was blind. As he got in my car we had a conversation and he told me that I was the quickest pick up he has ever gotten and asked me why. He told me he usually has to keep requesting Ubers over and over. I know why. It’s because the drivers are declining a 3 star rider. I told him it was because I don’t pass up any opportunities to pick people up to get them to their destination. He was the most kindest man I have ever met and I realized that other drivers have given him low ratings just because he had a disability.

Driver was fine and so was ride. Experience of dealing with getting a coupon for first ride had me looking for a human being to talk to, and was amazed to find there was no one. I think they charge enough to hire customer service of some kind. I couldn't even find a human online.

Cherry picker???? Asks you where exactly you are going after he picks the order, asks if the lady is going alone, calculates if it is good money and company, then cancels the trip if it is not. You cant review him since the trip hasn't started, so he has pretty nice rate level. Happened to me, not sure how many people he has innocently questioned like that and cancelled the order.

Uber in the Southwestern corner of AZ has increased the prices by 11% and are keeping anywhere from 40 to 60% of the fare. Charging for a longer distance but send the driver the shortest. Lyft has con up by 6% and is still cheaper than uber.

I ordered myself for a ride about 10 blocks away from my home to a restaurant knowing I would be consuming alcohol. They offered me a discounted ride to walk to the corner of my block for pickup. I agreed to that. Once I confirmed my ride, I was notified I would be dropped off about 4 blocks away from the restaurant. I never agreed to that. That part was not advertised. That area is unsafe being is next to a highway ramp with no crosswalks or traffic signals to get to my destination. So I immediately canceled the ride.

Uber drivers in Honolulu, Hawaii are charging passengers extra and they have to pay them via Apple Pay or cash. Tried contacting Uber to talk about this issue. Asked for a supervisor and they gave me the runaround. I want to let people know what Uber drivers are doing. Don’t know if it is just in Hawaii or other places. I had to choose one star but if it was up to me it would be -5.

I used to really like Uber and over the years only had 1 bad driver but this year I'm constantly having billing problems and having multiple extra charges above fare and tip to the point of overdrawing my bank account. Reaching customer service is a totally separate hell to go thru. I have to find an alternative because I see NO EFFORT on uber to resolve any of this.

Uber one minute gave me a quote of $50 on a ride I needed. A kind family member helped me to pay for it by purchasing an Uber gift card for me. As soon as I loaded the gift card onto my account, I brought the same ride up in app--and now, not 10 minutes later, it showed $63! Just to see if this was due to surge pricing, I tried the same ride in Lyft. It was $50--the same price Uber had quoted me before I loaded the Uber gift card.

Worst customer service. In Uber initial fare shown only rs. 45 after ride completes it shown as rs. 90 double the charge. So I trying to customer service but all numbers not reachable. Very worst service.

I completed a trip and didn't get a receipt. There's no support number and when I went to online help, it didn't understand my question, no matter how I worded it. So I guess I'm just screwed. Thanks, Uber!

9/24/2019 Uber just updated its App. In the past, I was able to save between $6 to $8 per rider to share the pool, at the present with new Uber App, the company only cares to “maximize” its profit, yet disregard the benefit to the riders. I called the Uber via iPhone, and decided to save few dollars to join the pool rider. You could say it was my own doing that there was only two dollars difference between ride alone of $32.82 and pool rider of $30.84 (already added $2.71 for point to point pickup/drop). So around 14:07 Uber picked me up and drove around blocks, picked up another rider, dropped her off at Target, and picked up another passenger at MGM. I was all over places to save two dollars since Uber changed it App.

I have used Uber for a number of years. My recent experience has made me question that. I was erroneously charged a sum of money on my journey to cover the driver using airport parking and picking me up from the airport - he did not use airport parking (at least with no need to collect me) and he did not pick me up from the airport! I have raised this through tens and tens of messages going backwards and forwards to uber, but they just won't listen, keep taking the same party lines and have more or less told me to go away. I asked for the CEO's details to complain to, but they have not and will not provide me with them. The sum I was refunding is meager, but it is the principal! I am disgusted with Uber, the handling of this situation and supposed customer care.

Uber app did not connect properly from Baltimore MD Johns Hopkins Bayview Medical Center and then said they do not have any drivers there. Therefore I could not get an Uber to take me to Bethesda, MD. after a medical procedure. Be wary.

It looks like Uber has not been able to resolve the data breach issues they have and when confronted with evidence of a customer having unauthorized charges on her credit card from a foreign country, they choose to dismiss it and leave the burden of resolving the problem on the customer, instead of addressing and solving it, as a responsible and customer oriented company would do. Therefore, if you don't want your credit card to be used by foreign riders around the world, it looks like the best option you have as a customer is to resolve it yourself and close the Uber account (since Uber clearly won't resolve the issue).

So I take Uber pool service to office every day. It has been more than two years now. I have had normal experiences as well as extremely bad ones. Now, recently, in the past one month Uber services has becoming so pathetic that it is crossing all limits. Firstly, I do not get cabs at all, even by luck if I do, the route is such that it takes me a lot of time to reach. Well, that is still acceptable given that pool cabs are supposed to be like that. Half an hour or 45 mins extra is okay with me.

I was visiting DC and am not familiar with the city. I had been doing tour sites for work and ended up near my hotel having dinner with co-workers. I did not realize how close I was to my hotel but because it was late, as a woman I did not want to walk alone so I ordered an Uber. The driver was going to take full advantage of me. He was charging me $14... I accepted it because I thought I was probably far from my hotel. When he started to drive, and as we approached the traffic light at the end of the street (the restaurant was located in the middle of that street) I recognized the Walgreens and Starbucks on the corner and realized the restaurant I had been eating at was not even a 1/4 of a block away.

Although my driver was excellent the price Uber quoted $63 was $102 when I checked my account. The driver told me, although there is traffic, the price is the same. That’s not true. Instead of 45 min. It took longer and fees are added. I will never use Uber again. In Quebec last weekend the same thing happened. Delete the app! Uber charged almost double a regular taxi charged for the same ride.

I never called them; suddenly a driver called me, said I ordered a ride. I didn't. They charged me for a ride I didn't take or authorize. Then spammed me for 3 hours. Complete rip off. I will not use again.

Me and some friends called Uber to pick us up for an event. I paid 13.00 for my ride to the event and my friends paid 26.00. Once the event was over we went on the Uber app to schedule a pickup. To our surprise the price tripled. My fare went up to 45.00 and their price went up to nearly 100.00. The company was truly ripping us off. I guess they thought we had no choice but to pay them because we used them to drop us off. However, we ended up walking about 1/2 mile to see if the price would go down and it kept going up. I called Lyft and paid a much lower price. I will never use Uber again.

I have been a Uber employee for two years and have currently been robbed of 167.94 for taking a customer from Jacksonville, Florida to Orlando, Florida. I haven't received any payment for driving their customers to destination. And now I'm being told I need to have cameras put into my car to keep from this happening again. I told to buy my own cameras to make sure their customers won't lie and tell them I'm committing fraud against company. I haven't had any past record of this and now they kept me from being paid money that they owe me. Bad company. Bad customer service and horrible way to treat one of the top rated drivers in the largest landmass city in the world/ Jacksonville, Florida.

Uber is the worst service provider. There is no way you can reach them for any support/complaints. Because of their low standards and no customer care in place, the drivers are their own bosses and are not scared of any misconduct and unethical behaviour. You guys really need to have a strong and reachable customer service in place. I have been trying to report an issue since the last one hour but no success so far. Pathetic! Ola is anytime a better option.

Been fighting with Uber for months now. They no longer will reply to my tickets about missing surge pricing etc. I am up to over $100 now in surge prices I have not been paid. If you report it, you get the same form letter, "We are looking into it blah blah blah". They will no longer reply to any messages about it. I have about another month or so driving with them until I have all my stuff paid off, then I am taking them to small claims court. I'll gladly pay $50 court fee to cost Uber money to have to defend it, and I will also win my case since I have everything documented directly from Uber driver app. Cya in court thieves.

My rating is 4.84, I’ve been with Uber over 3 years and I am a platinum member so the fact that I am not able to get a ride pass and or real discounts considering how often I ride with Uber and how expensive the rides actually are I am disappointed and saddened with this company. It honestly makes me feel like this is a company that only cares for money solely. If you look at my history it is seen how often I use the app and how much I am spending. The ride pass is for selected customers in my area. Also Uber does not keep up with their drivers. I have been in dirty cars and have been in one incident with a driver and another almost hit a cop car!!! Every time I get in a car it is almost always something honestly and it’s tiring having to always reach out, it seems like they’d accept anyone to work for them.

Worst taxi service.. driver canceled a ride in last moment after waiting of 15 min. I have received call from driver after book ride and he told that he is coming. I waited and then in last min application searching for another car and it shows 20min. Worst ever experienced...

I booked Uber drive wherein the driver who accepted my request was already on a trip which would have taken roughly 20-25 mins to complete. Thus I asked the driver to cancel the trip as it was wrong on his part to accept another trip while he was already having passengers in his car and knowing the fact that he was gonna take time to finish the ongoing trip and then reach my pickup point but he denied to do so and rather asked me to cancel the trip. I told him I would not do so as I was not liable to pay the cancellation charges for his mistake and when I insisted him to cancel the trip he started shouting and saying "ek baar bola hua samajh nai aaya kya? Kisika noukar nai hoo 10 lakh ki gadi leke ghumta hoo".

Driver picked up my 17 year old son who left his phone in the car. Driver tried to get cash out of my son to bring the phone back, but when he realize he had none he charged my card the $15 returned item fee and never brought the phone back. A police report has been filed. Uber has been no help. Last message I got appears to be automated. If a real person wrote it they absolutely did not read my prior message. In discussing this incident with coworkers my Dr told me her husband was extorted $100 for a new iPhone's return after a night of drinking. I'm going with LYFT and going to be damn careful when I do.

I just had my first and last Uber experience. I downloaded the app and scheduled a ride to the Tampa airport for 5:30am. I received an email confirming my ride had been scheduled. That's the last I heard from Uber. We stood outside waiting for our ride and it never showed. My wife jumped online to order another ride that fortunately came at 6:10am. We barely made it to our flight and we have yet to find out if our bags made the flight. Lesson 1: Don't trust Uber email confirmations. Lesson 2: Uber does not want to get bad news. They make it virtually impossible to inform them of your consumer issue. Uber ruined the start of our vacation adding unnecessary stress. I will try Lyft next. Hope to have a better experience. Hope this is helpful.

Uber gave me 25% off to ride. Turned out Lyft was still cheaper by $3. Airport to house Uber pool $12 inclusive of 25% discount. Lyft was $9 no promos. Do NOT believe Uber's bogus promos. Always turn on both apps and compare fares.

I called an Uber one rainy night in Dec, 2:30 am. The app uses (on its own) an older cancelled credit card as opposed to the one being used now over 2 years!!? Therefore app won't accept ride! There was no way to correct it!? The app not only didn't accept regularly used card it would not accept any card!!!?? It's 2:30 am, rainy Dec night, remember? I had not enough money in my account for a taxi, I walked home. 5 miles. The next day I went to the hub, I was upset. The Uber partner had a sardonic smile during entire exchange until I asked for a promo code for my trouble. Now the Uber partner openly chuckled and provided no verbal response. Uber takes very good care of their hub employees. A new rideshare company needs to swoop in take over, Lyft is not up to the task.

I clicked on at the rate of $12.84. Got my ride. When I looked at my account it was charged $18.18. Of course the people in Calif said that is the rate. No matter how I explained it no go. Then I earned Gold status with a $5 Uber rewards. The ride that normally cost $18 dollars went up to $24. Wrote to them again about not using my Uber reward instead raised my rate. The company as far as a company goes SUCKS. The drivers I get are wonderful. I tip them cash and tell them when Uber is charging me $24.00 because they are not seeing that and they are getting ripped off. Uber company sucks. Never look for any resolution to any issue that will never happen. Forget earning uber cash. They just mess with you.

Uber opened up an Uber cash account without my authorization. Account has $91 in it and I asked them to refund it back to my credit card in file. They said they will and I will get it in 3 to 5 business days. It has been more than three weeks and I still did not get it after sending more than 8 to 10 text messages to solve the problem. UBER has a very bad customer support and they do not know what they are doing. They do not have a phone number for customers to talk and solve the problem. You can only communicate with them via text or email. They are 100 years behind providing good customer service and experience!

I was quoted for a short trip. I was picked up late. The driver was super impolite. And to top it off, then charged me almost twice the quote and said there was an INEXISTENT toll paid, where there were no tolls at all in a 5-7 block drive into an airport from where I was picked up. The quote was from exactly where I was picked up to drop off in the airport so no other additionals were due. They ripped me off. I will never return to them EVER. I asked to be reimbursed and they did not.

Uber lies, cheat, steals, cons, tricks drivers. They kept dropping the pay from 1.80 a mile last year to 70 cents. That is on average. They do not even pay for gas while they charge Customers a minimum of $7.00 and pay driver $3.00. Driver pays gas costs. Drivers went from wondering if they are ripping you off. To them telling you the $3.00 dollar is an error in the system. But 1 year later, they still do the same thing. But now, it has all changed: Uber is now blatantly criminally robbing drivers.

After a concert in the Woodlands Tx, we were headed to downtown Houston to another address. During the trip one of our passengers became ill so we decided to call it a night instead. The driver asked me to change the address in the app. I did as asked. The new address was 4 miles closer than the original destination. I was charged an almost $90 surcharge for changing the address of the trip and the driver never stated that would happen. I even tipped her $15 for the night. I contacted Uber the next day by email. I received one email back that they'd look I to it and haven't heard back since. Their Customer Service is TERRIBLE. I have asked for a refund and I still haven't received any word back at all since this happened at the beginning of July. Almost 2 months.

On August 9th, 2019, I was charged $16 for an Uber ride. The driver picked me up, and I decided I didn't want the ride, so I exited at the same address. They still charged me. I believe that this is fraudulent.

I booked an Uber Ride in Geneva, Switzerland on 8/24/19. The ride did not show up at the address I specified. I was charged a cancellation fee. I ordered another Uber Ride and again they did not show at the address indicated. I was charged another cancellation fee. I made one final attempt and this time they got it right. I felt the drivers in Switzerland were horrible compared with my positive experiences in the US. I would highly recommend not using the Uber service internationally. I filed a complaint about the cancellation charges and they indicated that my credit card would be refunded on 8/25/19.

The driver was young and naive looking. He was almost like a robot w/ no emotions. Every time I asked for help he would just say "I don't know how to do that," or "I'm not sure," JUST like the Echo Dot devices! He didn't care about where he was kicking me to the curb, didn't care that I didn't know how to use their app, didn't care that I lived. I'm SO glad I scheduled to drop off my daughter at school first, so she wasn't there to witness her scared mom, at a gas station, with no ride home. I tried to figure out how to use the app to get customer support too, but there was none! I even told the driver that I had cash on me and I can pay him. He just said "If it's not in the app then I can't take you." Uber driver was not customer friendly.

I have no complaint with my drivers. It's "Uber" in general that I have issues with. Based on my new and recent experience with Uber out of Jersey City/New York City. Changes in upfront price given, wasn't given a reason and no reason would even make sense. The arrival time was exactly as quoted with no changes in route. Only a few areas of congestion on the 45 minute long ride, overall easy ride. So why significant extra change?!...And then when I tried to find this out through Uber online support they charged my credit card almost 5 dollars each time (for a total of 25 dollars)! That's ridiculous and bad business practice. And for the 5 dollars I was not able to even send my complaint or receive any answer.

I ordered an Uber home with one additional stop to pick up some food, as he dropped me off to pick up the food I told him I would be right back and he said ok, when I got my food and came outside he was gone without a trace and upon checking my phone it said the trip was complete. I paid $17 for this trip and he did not take me home. Instead he robbed me and I was left stranded outside without any money to order another ride.

I have noticed that drivers are not dressing as professionals; even though, they would like to be praised and tipped for their service. What has happened to the dress code? Ladies, you come like you have just finished cleaning the house, messy hair; men, you come in t-shirts, jeans... I will be considering the competition when I need a ride.

I was charged extra for waiting period for just 5-10 mins. for a genuine reason. Are you giving us discount when your driver gets late. It's not about charges I paid, it's about justness. Either don't charge for it up to 10mins. Yo

I scheduled Uber to pick us up at 5:55 am to take us to the airport for 8:00 am flight that boards at 7:30 am. No driver showed up. I waited until 6:30 and still no show. There was no way to call or contact Uber to find out if they are coming. I had to call a cab and start from scratch almost missing my boarding time. Never again will I trust Uber to meet my schedule and will never call them for service. Not reliable, no customer service. It was a horrible experience to start my trip depending on them.

Don't expect Uber to show any care/concern for you, even if you are a long-time customer with a disability. My husband and I were both screwed over by customer service over things that were clearly Uber's fault. A couple of weeks ago, my husband was denied a promotion for a week because Uber ADMITTED that there is a lag in their system, and it didn't update in time for him to take advantage of the promotion. Even though customer service admitted it, they refused to credit him in any way and just said too bad!

1 hour ago I sent set for an Uber and the driver said he was outside. I was standing outside my job and he wasn't there. Then he said for me to walk to 202nd street when I was on 188 street. Really Dude?! I didn't order an uber pool. So he lied about being at the requested address and charged me 5.00. So then I sent for another uber and he said he was outside. Mind you I’m standing outside my job and he's not there so I’m trying to find out where he is and he canceled and charged me 5.00. So 10.00 spent and no uber yet. I took the city bus home. Is uber scamming us? Their drivers need to show proof they’re at the requested address before they charge us.

We ordered an Uber to take my 2 year old to the doctors because he was sick. We ordered an Uber. Waited under a tree trying not to get wet as it was pouring outside, windy, and freezing cold. The driver Luis ** passed by us while we were huddled under a tree and drove 2 blocks down the street. When my husband explained we have a baby and he needs to come back he told us no. He wanted us to walk 2 blocks in a thunderstorm, rain pouring down the streets because he didn’t want to turn around. Uber is charging us a cancellation fee for the driver.... HE DIDN'T DO HIS JOB!!! I’ve requested a refund back but they still haven’t sent it. It’s not the money I care about. It’s the principle that this driver Luis ** does NOT deserve money for a service he didn’t do.

Used Uber 3 times today. 1st ride was fine and picked up quickly and arrived as planned. 2nd ride the driver did not find me and cancelled on me even after calling to clarify my located. 3rd ride waited for 2 drivers that cancelled on me after waiting even long than the projected time to arrive. After waiting the projected for a 3rd driver who was not close to arriving at my located, I cancelled the driver and was charged a $5 fee. Since I am unable to rely on the Uber service, I will be cancelling my Uber account and use a taxi.

Total scam company that uses, abuses, and cheats their drivers in any way possible! Treat their drivers like garbage with worst online help imaginable! Will change stats in the background to avoid giving you discounts without you being able to see them or know what happened! Would show surge/bonus areas only to have disappear when one block away at prime time they should be there! Kept me at 84% acceptance rate, 1 below needed amount even though I accepted 100% of what I received without showing how or why! Lyft way better in every way!!

I had a confirmed ride from Seaford NY to JFK, scheduled and confirmed the day before and morning of my ride. I saw the driver come onto the APP 20 minutes before my pickup. At exactly one minute before my ride was to arrive, I got a message they cancelled my ride, and saw my driver 30 minutes in the opposite direction. Every time I called the cell #, I got a Spanish recording. Uber was 100% unacceptable for leaving me stranded with no ride to the airport with no apology or excuse. I will never use them again, and LYFT is now getting all my business. I shared this story with everyone I know. I was not surprised to see their stock price falling and business tanking. That was deplorable customer service.

I have used Uber less than 25 times, Holding to a schedule today, created a trip in Las Vegas. App showed car ** heading our way to Rio. Arrival 2 min. But after 2 min, app showed car weaving back and forth, after texting Driver 3 times, finally spotted driver, waved to him while standing at head of designated Uber marked line. Driver pulled close, saw me, gave a dismissive wave and drove off. Was it my wife? Maybe our two bags? I couldn’t book another ride for 15 min and my schedule was blown. This is a big gap in the Uber model, you can’t use the app to call the Driver out and the Driver gets a cancel fee! This rewards the Driver negative behavior!

I was rear ended and Uber support, the insurance that covers me while driving for Uber found me 100% at fault for being hit in the rear. These people are arrogant, they don't listen, and they do all they can to anger whomever it is that they are talking to in order to make you go away instead of doing the right thing.

Hey Uber, you need to train your drivers better. I hopped an Uber to the NOLA airport with my husband yesterday and the Uber driver took off while I was trying to get into the car. Fortunately, I still have all of my toes.

I somehow put my unlocked phone in my pocket and ordered an Uber to a place in my town that I’ve never heard of. I typically dig Uber but this was insane. I had no upcoming trips showing so I couldn’t tell that it was even ordered to cancel it and then I finally clicked the car and it gave me an option to cancel. Why didn’t it just show in my upcoming trips? Anyhow I was charged $5.00 to cancel a trip I didn’t even order, and because it wasn’t showing in my ‘upcoming trips to cancel which is how that should have appeared when I went to cancel it. I suggest Uber use fingerprint technology like Venmo and additional applications so these things don’t happen in the first place.

A driver cancelled my trip yet I got charged. I tried to call Uber to request a refund but got no response. I decided to report to Paypal who filed a case ID# ** on my behalf but Uber has not responded. The only response from Uber is to provide details with a screenshot of my phone number. Unfortunately the suggestion for a screenshot is not working on my device. I do not want to feel cheated by a company I use regularly.

Opened account and gave credit card details. Got confirmation from Uber, ordered Uber for following day. 10 minutes before Uber due received message that ride was cancelled and account closed. No explanation. Left stranded. Contacted them via email then told account has been restored with no explanation. NOT GOOD ENOUGH UBER.

Please all consumers to check your Uber charge one-two days after, as I was charged 20 times more than what I agreed for my share ride of a few blocks in NYC, without being informed or even not being aware. On 30 July 2019, I took a share ride in NYC and was dropped off six minutes later. I was sitting just behind a driver and a co-rider was next to me. Although I was not happy about the driver's pick up (he passed me few blocks), his route (deviation), and his drop off (needed to get off very busy car traffic side), I did not complain as I thought it was a short ride.

This past Sunday we took an Uber from LAX to Fullerton CA which normally is between $40-$50. This time it was $114 plus tip! The reason was high demand but the airport was not crowded and traffic was light. We are switching to Lyft. Bye Bye Uber.

I have had mostly poor experiences with Uber drivers. I can't even believe how bad and how often. It seems as though Uber allows anyone to be a driver, without proper hiring process including character/mental evaluation. Some of the things that I have been subjected to from their drivers is mind blowing. I have safety concerns. It's no surprise that there have been some major horrors in the news as a result of an Uber driver. And it doesn't appear that Uber takes any action on reports, it's nearly impossible to even contact Uber!

Web booked Uber today to take us from Reagan Airport in Washington, DC to our home in Chevy Chase, MD, a trip that usually takes 30 to 45 minutes. Uber knows our address well. It routinely picks us up there and returns us there. From the airport, however, the driver set out upon roads we had never seen. We assumed he was avoiding congestion or knew a route to our home that we did not. After nearly an hour we noticed that we were navigating Hyattsville, MD, which is about an hour west of Chevy Chase. We opened Google maps, and he used that, along with shortcuts we suggested to our home. What might have been a one-hour trip home, in view of rush hour traffic then, took at least two. The driver was patient and courteous, and the fault might have been Uber’s navigation system, not his.

Thanks for the lesson Uber. From now on I will use a cab and will pay for actual service not just effort.

I am so upset with Uber service. After booking the driver asks where to go. If it is not convenient he cancels the ride. And it is too tough to get a ride. One has to wait for such a long time. Worst service.

I quoted Uber for my trip and cost was $14. I accepted. After trip charge was $18. When I asked their customer support they said it's booking fee!!?? I asked why booking fee charged after trip because in my understanding all fee should be included in original quote and didn't receive any answer. 4 bucks is not much from one person but think if they charge extra $4 from thousands using Uber every day. I would never again use Uber and won't recommend it to anybody.

I requested a ride to get back to my hotel. It was the same route I had just been driven 4 hours earlier. The driver took me 4 miles out of the way. He didn't turn around until I asked him where he was taking me. I was charged $61 for a $38 trip. I complained to Uber and they told me (3 times) that they had refunded the difference. They never did. I will never use Uber again.

I have used Uber for years and suddenly my account gets hacked and nearly £500 pounds gets taken out of my cards. After calling Uber 3 times, they said they would send my information over to the experts. 2 days later and no news. I emailed them and they basically said I need to open up a new account and give them all my details again and I said definitely no as they were not protected originally. Once giving them my email address and phone number, again they said, "We will send your information off to the people that sort it out." And again 2 days later no news so I had to email again. And now they are saying that I need to give them all my card details which was used, and I told them I can’t as I had to cancel it and get rid of it 'cause of them. The way they have handled this is extremely unprofessional and I will never be using Uber again.

I had few miles missing on my trip and called customer service for help, verified who I’m to them and explained myself that I was missing few miles and "can you please check for me." He said, "Allow me 2 minutes," said ok. He came back, "Yes you are missing something. Allow me another 2 minutes. Said ok, come back and said, "No you were paid correctly." Answered him, "No worries, please let me talk to a supervisor." He replied, "I just answered all your question and no supervisor available." 4 times tried to get a supervisor on the phone. He refused. His name was Michal and I told him that, "In America the way things works if you can’t help me I need to escalate my concerns to a supervisor."

So I took an Uber to the hospital for a medical procedure at 11:30 in the morning. Then that night at 11:30 at night a random man calls me to tell me he’s here to pick me up for my Uber. I said, "No, I do not have an Uber now. I am asleep after having surgery." The next day I see I am charged for that decline of service. I contacted Uber - they tell me they will take the charge off but it is not been taken off so far and I also have been charged twice for the original trip! I know that there is a pending and then there is a regular charge. I have one pending and two FULL charges of almost $40.00.

The driver incorrectly the wrong pick up time and also the wrong drop off location. This prompted me being overcharged and UBER is refusing to provide a refund for BOTH mistakes. They claim to have "dealt with my poor experience by dealing with the driver" but will not give me my money back. They just lost another customer for $7. DONE USE UBER.

We ordered an Uber car to get to a concert. They said they would be there in four minutes. We received a text he was there. As we went out the driver called that his GSP took him to the wrong place. As we are waiting my friend gets a text the driver cancelled!!! As she was trying to see what happened to the money she had just paid she was charged for the cancellation!!! We didn’t cancel, the driver DID!!! Call a cab. It is quicker & CHEAPER!!!

I’ve driving Uber for over 8500 trip in the last 3 years, with an overall drive rating of 4.91 and an excellent riders' reviews in my account. All the time we call the customer support team about any problems we have, they just don’t expect them to ever listen to you!! Last week I have a rider vomited and peed inside my vehicle and they refused to send me a cleaning fee. I talked to 5 different people in their driver's support team, but it seems they are ignorant and it seems Uber trained them to always provide the same answer. Even though I was doing Uber full time as a driver but never again. IF YOU GUYS REALLY WANT TO BE A SLAVES THEN YOU CAN WORK FOR THEM.

First ** time I called you, my drivers says, "I can't make it. Cancel it. You wont be charged." I cancelled it, I was charged. ** horse ** Richland, Miss. Jackson, Miss. area... He told me to cancel it. Like why did you take the job if you couldn't do it. Oh so you could make 5 dollars for doing nothing. Piece of **. Nissan Altima.