Uber Reviews

I have chosen auto for my trip and it was safe journey and on time pick up so I have given 5 stars for earlier trip. Today e.i 8.4.2024, again I have booked for my trip but the drivers were changing and cancelling the trip. Another driver called me and asked for the charge how much it's showing. I said 263 but he renegotiated for 300. I said no I can't give then he also cancelled the pickup. After that assigned one more driver like that waiting time was increasing. So I cancelled the trip. Please instruct your drivers not to collect excess amount. Otherwise don't give Uber license to them.

Uber canceled my ride then charged me. Never use any Uber service again. Not rides. Not Eats. And I spent a ton of money with Uber. They just got too big to care. Hope they cease to exist. Until then I will work tirelessly to harm their business.

I don’t use Uber. For 2 months I was charged a 9.99 subscription fee. I sent a chat and customer service was extremely unhelpful. One rep ended the chat. Everyone I spoke with stated my card is not on file.

I started driving for Uber with hopes of earning some extra income and flexibility. However, my experience with Uber has been nothing short of a nightmare. Firstly, Uber’s constant algorithm changes make it impossible to predict earnings, leaving drivers at the mercy of the app. There are days when I barely make enough to cover gas, let alone earn a decent wage. Secondly, Uber’s rating system is incredibly unfair. A few low ratings from passengers, whether justified or not, can severely impact a driver’s ability to get rides. It feels like Uber prioritizes the satisfaction of passengers over the well-being of its drivers.

Uber Service has gotten much worse in recent months. Recently, I reserved an Uber and driver drove right by and didn't pick me up. Worse, he turned on his trip suggesting that the ride was in progress. I immediately cancelled the ride and saw that a cancellation fee was charged and proceeded to call Uber customer service. A week later, I saw no progress on the case via the App; thus, I messaged Uber Customer Support about the issue and a rep asked 'What can we help you with?'. Absolutely atrocious customer support that can't even handle a fraudulent transaction!

I have tried about 8 times to get into this app; most times to try and fix my account since, because of fraud on my credit card I had to get a new one and only use one card now. There is NO WAY to update my card because they want you to use your card to get into your account and they only give you 2 options for cards in a drop down menu and this is after you verify your email account and your phone. I have never had such poor customer service from any other company (they will not give you customer service without your credit card on file!).

I was attempting to set up an account with Uber, and After entering my info, the app said I already have an account. I then tried to log in, and one step is to enter the CVV of the credit card on file (which was old and canceled years ago). I couldn't find a way past this step to enable log-in. I wrote an email to the help line and the response told me to do what I had already done. I sent another email and 24 hours later, no response.

I've been trying to become an Uber driver, but they informed me that one of my documents was deemed fraudulent. However, they didn't specify which document was considered fraudulent. I started an appeal a couple of weeks ago by asking them which document it was, but they only responded a couple of days ago, stating that my account was permanently locked based on this "fraudulent document" that they refused to talk about.

The accounts department for Uber has serious issues. One I made a few hundred $ in one weekend last year and worked many, they only reported 766 $ for the year. I completely a hour connect ride and it just didn't show up in my summary or wallet account. I was transferred 12 times and calling for two hours. I had to beg to speak with a supervisor and when he finally got the line put me on hold and hung up. Upon calling back I was told the hour long ride was only paying me 14$ and some change. Then when I was explaining that can't be, he hung up on me.

I am disappointed at the length Uber will go to not pay their drivers. I give it a try for 3 days and decided it wasn't worth it. They take 90 and the driver take 10?? Uber Also tells everyone not to tip. It is sad that there are young or desperate drivers that doesn't speak English. Doing this in the long run they'll be living on the street and no vehicle lol and in debt.

Hello, routine Uber rider here just looking to voice my frustrations with Uber, to start: they have horrible customer service. I’ve had a few scenarios where I tried to reach out or get help and I was completely ignored and always turned to the automated responses. Every driver I’ve spoken with has commented on how bad uber is, the mapping is terrible and I’ve tried to report that to no avail. I’ve had a couple incidents where the driver was out of line yet no help from uber. Please stop giving them your hard earned money. They don’t care about us the customers.

I have used Uber for the past few years, only when I'm out of town. Last year, while I was visiting Philly with my family, we took a four-minute Uber ride one night from the restaurant to our hotel. The cost was $10.50. The driver had a beautiful Tesla, that I even complimented him on, no response. I tipped him $3.00 and gave him five stars. 36 minutes later, I was charged an additional $160 for a cleaning fee. I called Uber and could not understand this charge, as we certainly didn't damage the car and our ride was only 4 minutes long. The charge was 36 minutes after the ride fee. I was credited back the $160.

As an UberOne member with a significant monthly fee I have been forced to wait 20 minutes for drivers to claim my rides and to show up the last few times. The problem arises when booking ahead and if they show quickly (not likely) the rider is penalized with a wait fee. Their promotions also often don’t apply to pre-booked rides. I wasn’t expecting to use a taxi so much as an UberOne member. Their fees in general are not much less expensive than taxis so frankly why bother. There also isn’t a mechanism to provide feedback like this to them. I’ll be cancelling my UberOne membership with them.

I have only used taxis in the past. My first experience with Uber. I scheduled a ride to the hospital for surgery a few days in advance (this was an urgent ride; they knew my destination was a hospital). I received a number of texts to confirm. I was to receive a text at least 20 minutes before my ride. The day of surgery I texted them 40 minutes before my ride. They said they were getting me a driver, I would receive texts and TY for your patience.

I asked for help with my bag at the airport. I told the driver I was disabled, she said yeah right and rolled her eyes. I offered to get a different driver, she put my bag in the trunk and said It's in now! I said thank you and she never said another word to me. I complained to Uber and received a $5 credit. This does not help future disabled people needing assistance. I wish there was a way to designate I may need assistance so the driver is aware. I've never had this problem with any other service or driver. This makes me very sad for my disabled community.

So my wife got an UBER ride to go home. The home address was wrong and so she changed it in the app. The driver said he wasn't going to take her to the other address. Then she was getting out and the driver pulled off before she was able to get her things. Called customer service and they provide NO HELP IN THE MATTER AT ALL. I guess being an UBER driver in Houston allows you to steal women's items. Now we can get no service and her purse is missing.

We scheduled a ride and were quoted at 55.74. This Suzette could not find the hotel lobby where we were staying. Once she finally found it after calling her, texting her, and asking her to call back, we got in the car and she continued to the port. No problems there and we did get stuck in traffic but at the port, she took us to the wrong ship twice, then barreled down the drive the wrong way to drop us off. Thankfully at the right ship. I did tip her 10 because of the traffic, it was going to be less. Then 5 days later, I get a receipt from Uber for 74.52. 19 dollars added on in fees. You know what the tolls cost, you should know of any junk fees for booking or scheduling before I decide to ride with you. DON'T TACK THAT ON AFTER THE FACT. I won't ride with Uber any longer because I cannot trust them.

I have to just associate myself from Uber the other day as a driver. I chose a Uber eats delivery which show did it would pay me $7 and some change. I picked up the order which is about two or three miles from my house and drove it 14.4 miles total to deliver it. When I saw my fair Uber paid me $3.59 for the delivery. I drove 14.4 miles for Uber and with only paid $3.59. This is a message to other drivers out there who drive for Uber. Watch your pay. Uber is scamming a lot of the drivers out of money.

I live 10 minutes from my job. So I catch Uber. I’m starting to see that prices go up more and more. I shouldn’t be paying $50 to travel 10 minutes, I shouldn’t be paying $20 to travel 10 minutes. On several occasions my rides have been unfulfilled and I have been left stranded. On several occasions my rides have been canceled and then when I book another ride the price has been doubled or tripled within 5 seconds. I will be finding another ride share company. But it’s getting ridiculous. I was told by my driver one time that our prices in the “urban” areas are higher than the prices in the “non urban” areas. I tried it for myself, and I can say it wasn’t a lie. Good luck when you book your Uber. Most of the drivers are nice, but if you’re 5 minutes away from someone and cancel on them (several times) their profile needs to be canceled as well.

I reserved my 1st ride with Uber, not realizing that if I reserved a ride it would be cost more to reserve. You can't cancel a reserved ride 60 minutes prior to the time but I made the reservation only 30 minutes prior to the ride so there is no way to change and cancel. As a senior American this was new to me and based on what everyone said I should try it. The ride costs me $48.00 to go 5 miles at the normal time of day and took all of 10 minutes. This was in Naples Florida. My return trip I booked a local taxi, in rush hour traffic it took 20 minutes or more. The cost was $25.00. There is no customer service with Uber. No one to chat with or ask a question to. I will not use Uber again. Total rip off for people who don't understand the process.

I ordered food a while back and then cancel the order because it conflicted with other things that I had going on at the time, within no more than 2 minutes from the time of order and I have received nothing but disrespect and being told that nothing can be done to refund the money so now they are holding on to a charge of over $27. I had great respect for the company and tried to hold on to using their service but they totally screwed the pooch on this situation and now I am no longer using their service nor am I giving any good advice to my friends and family about using their service. From here on out I plan on doing my best to advise or even help in any way I can when it comes to ordering food or requesting a ride.

On Feb. 6, I contacted Uber to take me to see a friend who's under the weather, first of after 4 no shows, I finally got a ride, secondly although it was short ride I was twice one in the amount of 12.20 which my receipt shows and the other 12.93 both of which was charged to my account. Unfortunately after contacting Uber's customer service problem has not been resolved nor have I received credit. No problem, apparently I'm only person that this has happen, I wonder how long Uber can continue business.

I bought a Uber card because I'd heard that Uber will pick up a package and deliver it. So I bought the Uber card, started a Uber account, and added the hundred dollar card to my acct, but when I tried to use it to have a package delivered it wouldn't let me. So I called customer service. I was told by a very rude employee of Uber, that I can't use the card to have packages delivered. And a few days after that I tried to use the money is put on the gift card to book a ride, but again, it didn't work, so I called customer service and was told that the gift card won't work unless I have a "real" credit card (ie. Not prepaid) on my account. (If I had a real credit card I wouldn't need to buy a Uber card.) I was also told that the money I put on the Uber card cannot be transferred to anything and cannot be refunded. So basically, Uber totally screwed me out of one hundred dollars. They're THIEVES AND CROOKED.

UBER ABUSE. Last night $70 Uber ride from the airport. Uber Driver tells me she’s not taking the interstate because of construction. (What construction?). Uber Driver stops to buy food because of chronic health conditions which affect her ability to drive. I guess Uber doesn’t screen for this. Uber Driver Comes back to car to say credit card was rejected. Not sure if I was supposed to pay. Uber Driver finds another card. Eventually Uber driver gets back in the car. I tell her I’m in a hurry. Uber driver says, "No you’re fine." Uber Driver eats meal while driving me home over the speed limit. Uber customer service has confirmed the side trip and offers me a $20 Uber credit. Uber customer service department says there is no one at Uber with the authority to adjust the charge. Uber is sending me emails telling me how happy they are that they could resolve my problem! Is this elder abuse.

On September 30, 2023 my wife and I took an Uber from Bellaire, TX to the Westin Galleria, an 11-minute ride. I rated the driver a 5 and gave him a tip for the uneventful ride. The following morning I was charged $150 for a "Cleaning Fee" for "a mess that occurred on the trip". I disputed the charge on the app and got nowhere. I notified American Express that I had been erroneously charged -- that the driver was at least mistaken, or had outright lied. AMEX reversed the charge; however, the charge remained on my Uber account.

I ordered an Uber ride from the airport. The driver arrived but didn’t pick me up. He just drove past me without stopping. No one from customer support would talk to me about the situation. I got another ride and while driving down the road my ride that I was in got cancelled and they said I did it and charged me for cancellation so I had to pay for cancellation and pay the driver to continue the ride home.

Every Uber driver adds on a wait fee even if you were the one waiting on them. They steal and it's near impossible to get the refund for it. Don't bother unless you want an untrustworthy company stealing your money.

Uber drivers shouldn’t be able to cancel a ride because the way they have to make it to a destination. So today I missed 5-6 different lazy ** drivers who canceled my daughter's ride to school. Like people depend on a ride to pull up. It’s been paid for for the service so why should a driver cancel just for being lazy. Like where I live is not that difficult to pull up.

Uber took an unauthorized payment from my checking bf account. A different card was on file and I don’t get paid until tomorrow so they took it without my permission. I am not happy with Uber. I’m going to switch to Lyft. In 2021 I left my iPhone 11 in Uber. Never got it back and I delete the app. I guess I have to delete it again.

I tried Uber first time to get 25 mi. ride into town for a 3pm appointment, and started looking about an hour before I needed to leave. Uber app connected me with 1 driver at a time, as each one took 10 to 15 minutes to review details (according to app) and reject the fare. After being rejected by 4 drivers for no known reason, I could no longer make the appointment on time. After 2 more rejections for no known reason, I could not make the appointment at all. Don't waste time with Uber drivers who don't want to work and Uber app which forces you to deal with them one at a time. CALL A CAB!

I am legally blind and travel with a guide dog. I have learned from drivers that Uber keeps a database of customers with service dogs and with disabilities that their drivers can access, but to which none of us in the database consented, and the company uses that database to enable drivers to cancel rides before arrival so they can more efficiently deny access to customers traveling with their service dogs. As if this service could get more awful to use than it already was, now, their drivers are allowed to turn down rides by canceling them so there’s no outright, provable denial of access so it permits the company to circumvent both the law and court rulings on the matter.

I accidentally make two Uber account in 2019 or maybe 20. At the time of making account, uber did not provide me any help. Now I just started uber driving account and they said I have duplicate account. I have never used an older account I never make any earning on it. And it was even not working. They are exploiting people. I don't like uber. They are making money by exploiting people and they don't give a chance to anyone who wants to work harder. It was not my fault ever but it is one of the stupid company I ever see. I hope taxis should come back.

The Uber driver took off with my son's phone stranding my son at the airport. Uber would not allow him to contact customer service without going through the app on his phone which he obviously could not do. Calling the other published lines with Uber we were told he would have to go through the app and treated us with no regard or assistance whatsoever.

Uber promised me a voucher to use for $40 and when I was going to use it I was not able to because it says that I had to use it in many other states but not the one that I live in (Illinois) so I had to pay the trips out of my pocket.

As soon as I tried the Uber 1 membership it was nothing but delayed deliveries, & incorrect orders. Which makes no sense at all. They would give me "credits," for the mix ups, but limit how I could use them. Worse service ever. I'd rather pay a regular rate, & get what I ordered when estimated vs. hours later, & incorrect.

My card was hacked and used for Uber. We never used or even have the app for Uber/help! According to my bank statement, I have 21 Uber/trips. That isn't mine. Watch your bank statements. My own experience I would trust Uber/help website app.

Uber is the worst!!! I tried to sign up for a ride then for food, both times their bulls!!!! Tried to keep me off. I’ve never had an app or a website so ignorant that I couldn’t get a ride or order food. This is what they doooooo right? I’m just asking? Just making sure?? Cause if you ask me a at they should be Uber drivers lol

Booked a ride to our destination on New Year's Eve and paid $32. Ok fine. At 12:45 trying to get home the prices are now $120 for the return trip. This is absolute robbery and Uber should be ashamed! I understand paying a surcharge at peak times but taking advantage on one of the busiest nights and charging 4 times the regular fare is an absolute joke and extortion! This practice should be illegal. My rating is zero stars.

If I select another person for Uber pickup, I am unable to select a future date. If I schedule a future pickup, I am unable to select another person for pickup. There should be a way to do both at one time.

I had a bad experience with Uber on New Year's Eve. First I booked a ride price was around $50, then I cancel it because I was at a wrong spot. When I was in a right spot book it again for almost a $80, what a rip off Uber! Be ashamed! Time to switch to Lyft!

Searched for an Uber earlier tonight (New Year's eve) to see what it would cost for my family of 3 to ride instead of driving with a few drinks. $16.00 at 5pm. At 12:30 am $49.00. More than 3 times the amount. How dare you uber. Almost forced me to drive with my family. It's OK, Lyft did it for 15$. Price gouging, seriously disappointed!

Early this morning Uber drivers were charging 600 dollars for a ride. Ripping off people and leaving many stranded because drivers decided to take advantage of an event. This happened in Avondale Arizona at the PIR. 12/31/23.

Today I had an experience with an Uber driver who thinks that turning right and then turning left is allowed to cut off straight through traffic. He then proceeded to take the gas pump that I would have been at. Laughing and acting like he doesn't care. Then accused me of being drunk or high. He literally does not know basic driving road rules like straight through has right of way yet he thinks what he did was funny.

I was threatened by Uber driver today. Told me, "I know where you stay and you better be ready." He pulled off and came back around my block. Proceeded to get off his car. I thought I had to protect myself, call the cops and Uber to report what just happened. Uber told me to get a DC number. I went in my account to get the driver information for the cops. Uber deactivated my account. I can’t go in there to give the cops this driver's name, license plate because they deactivated my account.

You can never talk to a person they reroute you about everything you're trying to talk about they will never help you with an issue. I've never seen anything like it. I was charged two different amounts to go to the airport still on my credit card and $85 to go to the airport that's ridiculous I am so done with Uber.

Uber is the most disgraceful company! They pay their workers terribly ($14 for a $60 fare) and their fees to consumer are astronomical. Their operations are disorganized and basically a 5 year old could do a better job!

Uber is a disgrace. Despicable company! They lost my business forever! The county I live said Uber is providing rides instead of using the on demand bus. I downloaded the app and it shows my voucher. When I made a ride it does not show. I made an attempt to use the help. It goes nowhere and says I didn't pay for a ride yet. They wanted $40 each way and I am suppose to be paying $1.50. I am lucky I tried it ahead and didn't trust them or I would of gotten screwed with a big charge and it costs $25 just to cancel a reservation. They do not offer any customer service phone help at all! It is outrageous.

Wow! I should have checked out the reviews for Uber on this site before booking with them for the first time! 85% of reviews gave Uber a "1" (probably because they couldn't leave a "0" as I'd like to do). Booked a ride yesterday for pickup today at 10:30 after a doctor's appointment. Just had a knee replacement so it's painful getting around, and I was totally dependent on Uber showing up on time.

I pre booked a ride using Uber for an early morning airport ride at 4 am that cancelled me! My app did not work and I find out that Uber has no customer service, even for emergencies. Scam business!!!

I booked Uber pickup for 5:15pm, driver said his ETA was 5:50pm, I told him to cancel, he said he couldn't & it was a computer issue, I insisted he fix it, he finally cancelled, another driver came, I was late arriving.

I’m a driver and they constantly rip me off. They give me an order for one price when I complete it it’s a lower price. I’ve waited on people and not received pay for that the maps take you the wrong way to charge customers more money. This company needs an intervention asap. No company should be allowed to do these things and get away with it.

Uber driver did not show up on November 11 in Goodyear Arizona and Uber will not refund the $6.96 US tip amount they charged my credit card. I have had three separate phone conversations with them and with each one they said they would and then they didn't. I am tired of calling them and them saying they will do this and then they don't. Beware of using Uber.

Ordered an Uber ride through the app for my 85 year old mother from Piedmont Hospital in Newnan GA to her home in Senoia, GA. The driver never picked her up and drove the route with an empty car! Uber charged me and it's a nightmare getting a refund. Went to the Lyft app and had her picked up and home in less than 45 minutes!

This company is a human rights crisis, they need to treat the drivers right. They go against what American rights stand for. Like sending a driver 15 miles to pick up someone in a Tesla for around a 5 to 8 mile round trip. That won’t even cover driver expenses. Come on now.

I have made phone calls, made attempts on their website and it just keeps going in a circle where they pretend they will delete my account, then they send a link for a diy deletion, but it just tells you, your account cannot be deleted and to contact Customer Service. This should be a serious warning to all Uber users.

I drive for Uber and every week I have an issue with them stealing my tips or changing the total amount owed when I go to cash out at the end of the night. The customer service are all foreigners who are incompetent and just give you the runaround. There's no number to corporate office and things never get resolved. I would like to file a class action lawsuit like they did in New York because they are not paying their drivers a livable wage. They're keeping most of the profit. So any other drivers dealing with these issue please reach out to me on here. Thank you.

I reserved a Uber ride 1-1/2 hrs before scheduled pickup time. My ride plan changed unexpectedly and I spent 30 minutes attempting to cancel my ride to no avail, including calling Uber customer service which simply directed me back to the helpless app. Apparently the profits w/o real customer service as so clearly displayed by the film on Kalanick is still sop for Uber. Forget Uber. Rent a car!

UBER to the rescue. We were left standing waiting for a ride to the airport from TORONTO PEARSON AIRPORT TAXI service at 3:30am and they were a no show. We contacted UBER and within 4 minutes we were on our way to the airport. Thanks UBER, for a job well done.

I've had good experience with Ubers in large cities, however, in my own hometown of Cincinnati. Uber drivers have cancelled rides that only take 15 minutes, left and right, and have left us stranded for hours. It’s ironic how they strived to put taxi out of service and now that they are, I can’t get either. Suck it Uber,

Uber says they take 25% of a driver's fare. I just received a fare from my house in Surprise, Arizona to Van Buren in Phoenix for $26 (The rider was 1.7 miles from my front door). But when I go on Uber as a rider (not driver) from my house in Surprise to Van Buren, Phoenix. They're charging me $50. Can someone explain that to me? I have screenshots one minute apart with these fares. Any good lawyers want to take this case for false advertising misleading their employees?

There were 4 charges to my debit card for 1 ride that was supposed to cost me $48.63! 3 of them are pending reversal but the 1 that is trying to charge me is for $62.31? The ride was originally supposed to cost me $43.93 but then I accepted an offer for a faster pick up for and extra $4?? which made the trip total $48.63. THAT is what I agreed to pay but Uber racked my account for $215.00? Even though 3 of the charges are pending reversal...The money is no longer available to me and I needed it for Thanksgiving! I am EXTREMELY upset by this and it ruined my holiday. I will dispute the $62.31 charge as fraud and highly recommend choosing LYFT or some other form of transportation to avoid excessive and unauthorized charges to your account by UBER.

I reserved a ride with Uber November 14th for 7.89. After I got to my destination I was hit with hidden fees and charges I wasn't told about. No one will speak to me about the matter. They're a rip off!! Use Lyft. I reserved a ride and they stuck with the price I was quoted. No hidden charges or fees!

I took a 27 dollar ride to pick up medications. I was told to wait 15 min. As I was buying an energy drink and soda while waiting. The Uber driver appeared next to me instead of calling and gave me a speech about only making 8 cents a min. I told him, "Cancel. I'll find a way home." I proceeded to the pharmacy waiting area. He followed me and asked the pharmacy how long it would be. Completely out of line. He followed me everywhere. I put in a complaint to Uber and they only gave a 1.63 for my issues. That man should've made nothing following me and talking to my pharmacist.

I’ve used Uber for years and throughout the world without any problems worth repeating. Which is why I never knew what a colossal nightmare the relationship becomes when things go south. On a visit to London, I requested an Uber, inputting the address of my central London hotel. The driver picks me up and about 15 minutes, I look up from my phone to notice we’re stuck in traffic heading in exactly the wrong direction to central London. Unbeknownst to me, the street address I had inputted exists both in central London and in a suburb of London, and the driver had just assumed I wanted the suburb (probably because as it turns out this is in the direction of his home, so he probably got stuck on that idea).

I take Uber every day, at least twice a day. I naturally have more complaints than someone who takes it once a week from a bar. My address and PIN were correct, but the driver wanted me to walk across the street to him. I was at the main entrance at the hospital. Uber refuses to refund me, due to past complaints...all legit. They also allow drivers to pretend to pick you up, by driving the route, but not having to deal with a customer. This is so unfair.

I met this really cool Uber driver. Said his name was Peter **… drives a white Ford Escape and says in 2025 he’ll be in a movie like what! Anyway ride Uber. I’ve ridden in Lyft and it just isn’t the luxury you get from an Uber experience.

On October 21, 2023, I took a bus to my brother's apartment to get him so we could go to an appointment. Once there, I ordered Uber through the app. I saw that a car was on the way so we waited. A few minutes later I saw that the ride was canceled and I do not know why. So I ordered another one. This driver arrived and took us to our destination without incident. A few days later, I went online and found out that I had been charged $5.50 for the cancellation. So I went to their website to find an email address, they do not have one. Next, I looked for a phone number, again, they do not have one. I finally contacted them through a help link that said something like, "Where is my refund?".

I got an Uber in Clearwater by a name of Kenneth **..The car smelled like cigarettes and alcohol..I asked why he had so much stuff in the back seat and he told me that he was homeless and lives out of the rental vehicle that he gets through Uber...Uber do better coz I will never use your ride share program again

I've used Uber for many years. 99% of the drivers are amazing and nice people. However, if you want to contact customer support, it's almost impossible. I had an issue, spent 14 days trying to resolve it, and eventually gave up. I will never use them again. All you get is copy and paste bot answers. I finally found their customer service number. I was told numerous times someone would contact me. It was all a lie.

We have had three experiences with Uber, two rides that were catastrophic between being late and taking the scenic route to get more money from you. The last was a delivery that we were told we were out of the delivery area but still charged my account and refused a refund, we had to cancel the charge on the credit card. Call anyone except Uber!

I scheduled a ride days in advance for a pickup at a certain time. When the time came I was told it would be 55 minutes before he arrived. If I didn’t have my own car to drive I would have missed my flight. Never depend on them to be on time yet they tell you the driver will only wait on you 5 minutes.

The company is absolutely terrible if you call in for assistance. I tried calling in for help with something and I waited on hold for 10 minutes before someone came on. They barely spoke English, told me they could not help and transferred me. Then I waited on hold another 10 minutes before they hung up on me.

I have been using Uber for years, however recently I am getting more cancellations that I can’t even review. I will request an Uber, after few minutes I will get a text where I am going, I will answer, the ride is cancelled and no longer in my ride history. I start over and the same will happen. This is the case 90% of the time when I am at an airport, but today it happened even when I requested a ride from my house. This should be addressed and I have no idea who to reach out to within the company.

Arrive at Logan airport in Boston and called a Uber to drop me off in Lowell Ma and never showed up. They keep canceling because no one wanted to go to Lowell,, called another Uber and took me to north station,, had to take a train to Lowell got to my house at 11pm,, Uber is so irresponsible. They don't care,,,, Worst experience ever.

Patty was very personable. She's funny with good conversation and I really enjoyed my ride with her very much. I would ask for her specifically. Perfect person for a long ride. She should train a few people in customer service. Thanks Patty.

This place is always messing up food orders and not resolving the issues but this time I ordered 8 costumes. It was a group order almost $150 and it was never delivered!! The driver stole my costumes and Uber wouldn't even refund my money. DO NOT USE This company. The worst customer support I've ever seen.

This was my very first experience with Uber. The VA had arranged for the transportation. As soon as I got in the car the driver began complaining that I should install the Uber app on my phone and pay for the ride myself. The driver was contracted by the VA. He was babbling on about politics and crime and other things that I prefer not to hear about.

I'm an Uber driver. I had an incident 10/9/2023 where a passenger stole my wallet from my purse while they were in my car. I immediately attempted to contact Uber driver support, and was met with a rude service agent named Dre. Dre was completely uninterested in my plight, and it was obvious he couldn't care less about my wallet being stolen. I asked to speak to someone else on the team, and Dre hung up on me. I was subsequently hung up on by various other service agents while I was on hold---the call was dropped?---and never called back.

I was sitting at home on 10/24/2023 when I received a notification that my Chime card was used for a Uber rideshare and this wasn't me but you can't even stop unauthorized illegal transactions until it goes through. That's ridiculous because the money stolen was for food so for seven days I have to go without. Pitiful.

Can't stand this company. Check your bank and receipts. Every month multiple charges on the same ride. Just looked again, it says 2 Uber receipts in my email. I'm like well only used it once, then another can't through at 3 am same ride. Then you can't get ahold of them without wasting half your life. So annoying.

Ordered an Uber to go 10 miles down the road to pick up my vehicle at a pay rate of 20.87. Took 15 minutes just be denied a ride because there were no drivers available. Go to order again and it wants to tell me the pay rate is now 90.98!!! TF?! Ummm no. That's highway robbery and beyond ridiculous to even suggest that as a pay rate. You need to work on that uber! Your drivers aren't that special Uber. Some of these drivers are questionable at best. Need to clean themselves better and the inside of their cars are filthy and smell like a dumpster. Or they tell their personal problems to the riders. As if we care. We all have our own crap to deal with. We don't need to deal with uber drivers' life drama.

Long story short I forgot my AirPods Pro in a cab. I tracked them and got a location. Spoke to the driver who admitted that the rider after me lied and stated the pods were theirs. After confirming color and the fact only 1 AirPod was actually in the case because I had the other in my possession he gave me the the address he dropped the rider off at. Which matched the location on Find My iPhone. Uber advised they would be charging me a fee to have the item returned but no communication after. I advised I would pick them up myself. All they had to do was advise the rider to leave them in the lobby of the hotel he was staying at. They refuse! The nerve of them to protect a theft!! They were absolutely no help!! I get things happen but this was an easy fix! Will never be spending my money with them again.

I am on vacation in Ohio. I used Uber twice today. They billed my account for the amount they initially quoted for each ride then also charged the actual fee. I just used uber at home in GA and was not billed this way. I will be filling fraud charges because I did not give uber permission to bill me twice.

Like an idiot, I called an Uber to take me home from the bar (I'm off on Thursdays) and left my phone in the Uber. No big deal, but Uber has done everything they can to tell me they don't care about helping me resolve the issue. They just keep trying to dish me to the driver, who didn't do anything wrong. It's been a borderline panic attack inducing day trying to get this giant company to give a **.

Uber charges your card even if you don't take a trip with them. And when you contact Uber Support they won't help. They take forever to reply and then they send you a copy pasted message. They don't care about the customer and now their are stealing from us.

Using using Uber has been the most stressful and horrible experience I've ever had. Most of the time I have to beg the driver not to cancel because they can never find our house even using a GPS. It has been painstaking for me and my husband because he has lost two jobs due to their failure to show up or be available. It's like every other day you can expect them not to be available. I would never recommend this company because they put us in a financial strain since our car broke down, you have there is no reliable transportation unless you want to pay hundreds and hundreds of dollars that most people including myself don't have. It astonishes me that they cannot find our home even with a GPS and I have to stay on the line with them and beg them not to cancel and give them directions. It is ludicrous. It has been the worst experience ever.

They allow riders to vomit and pee in your car. Your car smells and is devalued and they don’t want to hold the people accountable. I contacted customer service and they made excuses on why they couldn’t charge the rider.

Uber prices have absolutely gotten ridiculous lately. They are out of hand & I don’t understand why they think they can charge this much. A cab would literally be cheaper. I live 10 minutes away from my job if not 13 with traffic. It’s currently 3pm on a Monday and Uber wants $51. Have they lost their mind?! This is completely unacceptable. And on top of it when I do pay ridiculous amounts which I never pay $50 bucks I won’t pay over $14. But when I pay $14 I still have to wait 20/30 minutes for my Uber to even get to me constantly making me late.

I ordered an Uber from downtown Calgary and although he said he was there for pickup I could not locate him. I walked up and down the block in front of the hotel, then texted him to say I could not find him. He said he was given the wrong pickup address from Uber, although I could see on the map the car was somewhere close. He cancelled the ride and I ended up jumping in a cab that was sitting there the whole time I was searching for the Uber which ended up costing the same as Uber had quoted. Plus Uber charged me the cancellation fee. What a waste of time and money. I will not be using Uber again.

Uber is extremely high, and charging a booking fee. They have little drivers on the road, and takes 20 minutes and up to get to you. When you cancelled right away because of the long wait, they still charge you a cancellation fee saying for the driver's inconvenience. It’s the other way around, it’s the rider's inconvenience to have wait a long time for a driver. Uber you need to be ashamed and be put out of business for unfair and unethical practices.

In speaking to friends and a close friend who always uses UBER, she has NEVER encountered a SURGE PRICING as I have. The $50 difference between what was the original amount stated for the drive from the airport and the revised change is UNACCEPTABLE. A $15 UBER CASH you offered is an insult to me. In the very least it should have been a credit to my account. What is most annoying is there was NO OPTION at the time the surge pricing had occurred for me to be able to cancel the drive I had requested. If there was an option to CANCEL I would have jumped at LYFT as they have never done this to me.

Didn't get a driver. Missed our movie. We are out 19 dollars for the movie tickets. Tried 3 different Uber methods and no driver available. Very disappointed in Uber. May not use this in the future. Have a good night.

I'm Uber driver last one year. And Uber cuts 50% of fare ridiculously. I’m so annoyed. Customers pays 34 dollar and I’m getting paid 14. They makes all profit while we spend money as driver and putting miles on. They says service fees blah blah insurance. But their insurance doesn’t even cover damage on your vehicle if you don’t have full cover as personally. Big company makes billions dollars every day with making people work in India and paying cent to actual workers on road. I wish government put some regulation at least 1 mile per mile payment for drivers.

She spoke negatively about a customer who talked all the way from Denver to Greeley. Anytime I said anything she interrupted with her own experience. Talked about her son; who is mentally challenged, whom I don't compare to as a man. Also she knew people who I grew up with that are looking for me to "beat me up". She said she works for Uber. Mostly my complaint is that she speaks negatively about most customers. What will she say about me?

Uber team deactivated my Uber driver account without any proper investigation. Based on lies and false statements. They need to hear two sides story but they failed to provide proper investigation. I requested them to do proper background check and resolve and activate my account but they failed. They must investigate based on years of experience and rating, and proper background check and truth.

Drivers have communication issues, people just register their vehicles for Uber, don't bother to check their vehicles' cleanliness. Not even able to greet customers. Soon Lyft will take over this business. Good luck "Uber".

We recently took an Uber ride to our hotel from the Las Vegas airport on October 1, 2023. Rovie was our driver. He made our trip so fun. He was friendly and entertaining. If anyone is ever in Las Vegas and has the pleasure of having him as a driver, your experience will be great. A Big Thumbs Up to Rovie!

On a recent ride to a hospital on Friday morning at 7:30 am, Uber charged booking fee TWICE and that DOUBLED the fare. Upon being asked to correct, Uber REFUSED. DO NOT TRUST UBER. Not sure, but I suspect that their “support” does not involve humans.

Uber became a SCAM these days. LOST ITEMS: More than 1 year total 40-50 calls made to return rides stuff. 1 lady purse. Uber always says special team working. DUMB & STUPID. CUSTOMER SERVICE: uber customer service always is horrible. Their customer sitting there to end chat not to chat with anyone. So they can blame drivers for everything that they never report.

First time riding with Uber and it will be the last. I felt terrible in how they overcharge $46.19 and surge their quotes on October 4, 2023 and I felt like a jerk thinking I was getting a good deal. I feel they give you a good price like $38.79, then they bump it up to 46.19 with their extra fees and expect you to give a tip for drivers. Now I feel sorry for the drivers as I read these reviews. How they treat their employees is beyond me. They also double charged me 46.19 and I requested a refund for 46.19 and ask for their contact, they do not care. I feel they just steal your money. I was charged a total of $148.00 for going just close to 19 miles round trip. Now if they refund me 46.19, then they actually charged $101.81. Still that is a lot of money. I am totally embarrassed by their trickery enticing customers and then turn around and bump or surge the prices for tax, extra fees etc. God help them.

I would rather use Lyft. Customer service doesn't care about their customer and have no understanding of what we go through. I will make sure I tell family and friends to use Lyft instead of Uber as well.

I signed up to drive for Uber and l let my account build up because I was waiting for my card to come in the mail at the time I hadn't put in. Account number because I didn't have one but when my card came And I wake up the next morning my money was GONE cause my financial problems and they started shifting me around for days telling me they were going to escalate it. I'v spoken to several Supervisors and each time they tell me the same thing as if they just heard is my issue be careful with Uber. I still have gotten my money. Over 300 bucks stolen from me and I'm devastated of and looking for a lawyer. The worst experience ever.

You can never cancel your membership. Terrible experience. Never join Uber. Driver was drunk and very rude. Uber is the worst. I would rather walk than ever use Uber again. Horrible customer service from India. They just hang up on you.

Do not expect me to verify my identity review. Can’t verify your drivers' identity. All background check on them. If you feel like you’re about that liberty. Show me what the credentials are. Thank you. Goodbye.

I tried getting information about a ride for my son. The guy was barely understandable and then hung up on me. I will never use Uber again. I’m switching to Lyft! My mother has had multiple issues with Uber drivers and customer service also! Just dumbfounded right now.

I drove for Uber for 5 years. I get hit by a person driving the wrong way on an off ramp to the highway and they close my account for an investigation. That was 11 months ago. Today I get an email stating the investigation is complete. Glad I don't rely on Uber for an income!! I had over 9,500 rides and a 4.8 rating with them. It's really not worth it in the end. Most of the profits go to Uber and not the drivers. When they come out with a driver friendly application sign me up as long as it isn't affiliated with this company. When factoring in the wear and tear on your vehicle and gas prices there isn't much room for profit.

I've driven for Uber for four years. Every time I've had an issue with the app, pay outs, or active status, dealing with customer service is a nightmare. I've been hung up on, chats ended after they give a rude response, and told so many times that the escalation dept will contact me which has never happened. They do not treat their employees with respect.

Make sure that you’re in a popular, busy area if you need a late night ride. Heaven forbid if you’re at a bar a little out of the way, bc odds are good that a ride won’t be available. I walked home. And it’s not the first time. Useless.

I accidentally left my phone in the car after coming home from an event. 5 minutes after being dropped off I realized my phone was not in my possession. I then proceeded to go through Uber to contact the driver. I did this process multiple times and the driver refused to answer his phone. Uber themselves even tried to contact him and he refused to answer. They then told me they would contact him today and provide me with updates throughout the day, it's nearly been 24 hours and I haven't received a single update. I am now under the impression the driver has decided to keep my phone for himself and Uber has stopped trying. Take my advice. If you need a ride use Lyft. Uber is terrible!!!

I needed customer service assistance for an issue I was having regarding the driver's dashboard on my app. I spoke to 3 different representatives who spoke broken English and I could barely understand them and the could not comprehend what I was asking them. They said they sent emails to me that I never received and they said they could not hold on with me until I received the emails and they disconnected the calls!! Uber has an incompetent staff. I am still having an issue with no one to help!!! VERY FRUSTRATED AND WILL POST THIS ISSUE ON ALL SOCIAL WEBSITES.

This company is the worst; overcharge and constantly adding extra charges to my account. The customer service takes hours to respond to your questions and no contact number to call. This company is fraudulent.

On Friday October 8th, at approximately 11:00 AM, I ordered an Uber through the Veterans Administration to take me from the V.A. Outpatient Clinic in Cape Coral (2489 Diplomat Parkway E, Cape Coral, FL 33909) to my residence in Fort Myers. After I got into the car, the driver began working with his cell phone, apparently attempting to have it map out the route to my residence. It quickly became apparent that the driver spoke absolutely NO English - none! He continued to work with his phone, and twice got out of the car to attempt to speak to the drivers of other vehicles that were there to pick up other patients departing the facility. None of those efforts were successful. On several occasions, he actually drove around the facility parking lot, apparently trying to get a signal to his cell phone. Again, with no success. He continued to ignore my request to take me home.

In reviewing my bank statement, I noticed that there was an Uber charge for $19.99 that I did not recognize. I "chatted with an agent" for an hour and they couldn't resolve the issue. Then, I get an email saying they refunded me $14.99. WTF? So, after spending an HOUR trying to get them to explain the charge, which they couldn't, I still had to pay them $5??? Uber customer service sucks.

Uber clearly has been adjusting the fares to better suit themselves. I dropped off a customer a couple of times when I could not accept due to service issues. Once the customer got to their location I was able to accept. He was picked up and dropped off. I called Uber and told them that I needed a fair adjustment due to service issues and customer service is just simply set online with me for 10 to 15 minutes while never writing anything, never assisted me and when I got frustrated they continue to just watch and read the messages. I'm just over this company. It's such a SCAMMMMMMMM!

Uber SUCKS. They kicked my husband out of driving for a customer complaint for which they had ZERO evidence just the customer word against his. He had NO appeal or anything. After five years with a 4.98 rating. Uber SUCKS and we are seeking legal counsel to sue them.

Every week drivers are making less and less and no surges hardly at all. I've been with Uber 6 years and my pay has dropped over 65%. Uber pays less then the IRS gives you per mile deduction. Do not drive for Uber full time with a car loan or you will fail! Remember in order to make a living you have to put miles on your car. The best scenario is if you want to make 50k a year expect 50,000 miles a year on your car within 3 years you will start having mechanical issues some serious, so you probably won't be able to pay car off before it dies and cost thousands to repair. Just be cautious because days of making good money are gone especially when Uber is taking 50% or more from the cost of the ride. They have made it unaffordable to drive.

Never had much of an issue until 8/24/23. Had a fire in my apartment complex that has left us without power 3 days in the TX HEAT! I was able to get help with a hotel until power can be restored. Called Uber, took all my devices so I could recharge them including my portable SUGMAX power station. Exhausted I inadvertently left it. Contacted UBER IMMEDIATELY. They took my information but REFUSED to share Phil number with me only to message me at 3am that PHIL can’t find it??? It didn’t need finding. I told them where it was & description!!! ZERO help from UBER to its customers!

I decided to use Uber to take me to a dental appointment in which I was going to be sedated. Driving myself was not an option for coming home. The quote they gave me was around 7-$8 to go less than a mile away. Not bad. After the surgery, Uber quoted a price of about the same to go home...less than a mile away. Later that day when I went to finalize the bills with driver tips included, I found that my charges were over $30 for one of the trips and around $27 for the other trip. Talk about shock. They had included a $9 "listing fee" on each bill...what ever the hell that is.

As of today I've been with the company a little over 3 years and every day seems to be an issue on their end. Today's issue seems to be compensation. As we all know Uber is greedy, and you will have to call them multiple times to get properly compensated, the company will keep 50 cents out of a $2 toll, the company will remove your pay for a ride and you will have to call 4-5 times to get properly compensated. And during those four or five calls you will talk to somebody in a different country who will not transfer you to a supervisor unless you threaten legal action. Once you get in touch with a supervisor after being on the phone for 2 hours and not getting nothing accomplished you're a little upset, so the supervisor will tell you they're going to disconnect the phone call because they feel uncomfortable. So don't expect any sort of help from the so-called support team. Not even to talk about the customers. Rude, unhygienic, and unappreciative.

I schedule an Uber for 9:00 PM. At about 7 o’clock I realized I didn’t need it, so I started trying to cancel. I could not access the ride at all until about 25 minutes prior to the ride at which time it was too late to cancel so I was charged $20. I was not able to reach anyone at the company to assist me. I have no doubt that this was intentional and designed to keep my money. I am so disgusted with this company. I will never sign up for an Uber again.

Easy to use app. Performed as they said they would. Was charged 3 times for same ride. Next to impossible to find phone number or email to contact company for billing issues. Looked all over the internet with their app as well as phone app. Could not find direct contact info.

Car was very smelly. I wonder if these driver are taking care of their vehicles. I had to pull down the window and cry for fresh air. Need better treatment for car. And how to care for something nasty.

Frustration and Loss of Income Due to Unresolved Account Issue. I'm extremely disappointed with the way Uber handled the situation that left me without a car or income. The car I was driving for Uber was under two accounts, and due to a drunk driver hitting the other driver, my source of income was abruptly halted. While I understand that the other driver needed compensation, it's unacceptable that I was left in the lurch with no resolution or alternative arrangement. This has not only cost me financially but has also negatively impacted my livelihood. The lack of support and communication from Uber during this difficult time is disheartening. I've been a loyal driver for Uber, and I expected better assistance in such a situation. This experience has left me questioning my commitment to the platform and its ability to prioritize its drivers.

Uber doesn't pay fair amount to the drivers. Uber thinks they purchased all the vehicle to run the business but reality they only holds the app which is in popular today. My concern is that I have purchased a brand new electric vehicle and started Uber ride but Uber charges additional amount from customers for choosing electric vehicle but they only give 1 dollar to the driver for the ride. Not only this but also gives very low fare to the drivers. Another issues is that lot of customers misbehaves in the car. If say anything they gives bad reviews. It affects drivers' rating. Customers knows this rating thing so most of the customers misuse the rating thing. In my advice I don't prefer this Uber if they don't treat good to drivers. This company became ridiculous looting the drivers.

I've used Uber a few times with no problems. The drivers have all been great. The last time I booked a ride 90 mins before I needed to leave for an appointment. 5 mins before I needed to leave, the app said it could not find a driver. I couldn't miss the appointment, so I cancelled that ride and used a different service.. Uber app said I wouldn't be charged since no driver could be found.

I ordered a Uber to go from the Outlet Mall in San Clemente to San Juan Capistrano (7.9 miles) and the charge was $49. What a ripoff and the driver only got paid $20 of that money. No wonder the reviews here are so bad. Uber is like a crook on wheels.

On June 18th I ordered a trip from Bucktown Chicago to Glenview, about 15 miles. Application gave me as usual a few options and I choose the cheapest for $48. However when the car arrived application showed $75. Still I agree. After the trip I was charged $144.50. If I knew it I'd cancel the trip. My attempt to contact UBER failed. So I paid $144.50 and swear to never use UBER again.

The "ChatBot" that is the only way to inquire about about wrong/confusing charges came on the screen and I told him I "Would" cancel my Uber membership if he didn't give me a phone# to talk to a human being so I could discuss a $1.43 charge.... So what did the 'chatbot' do but cancel my membership??? Why did the "Chatbot" do that. I asked for a phone# to speak to a human and the bot gave me attitude and said something about someone somehow would be in touch with me//// I have no freaking idea where I stand right now and if uber people don't call me back-- "Good riddance to uber and their lack of humanity." I'm calling my credit card now and disputing the $1.43 charge on my credit card. I don't suffer fools!!!! There are lots of other places who will take my money!!!!

From 12:30 - 1:30 PM on 7/31/23, I used the Uber application twice to arrange rides to my hotel. These attempts failed because both drivers invalidated my requested route, ‘short stopping’ it to a destination around the corner rather than the hotel. Neither attempted to correct the route nor negotiate a fee to take us there and the 2nd Driver, #015, charged us for cancelling the ride. A call to Uber customer Service was fruitless as they would/could not arrange a ride for us. I finally managed to flag down a taxi cruising nearby and return to my hotel, but was 2 hrs late checking out and nearly missed my flight out of Reagan Intl. Airport. Uber is not BBB accredited for good reason.

Dishonest drivers! They accepted my cash payments without telling me that I already paid via Paypal. No customer service available for complaints. They want you to email your concerns/complaints which took days before it gets resolved. THEY NEVER REFUNDED MY DUPLICATE PAYMENTS! I don’t recommend! Call a Taxicab instead!

Uber has become a greedy service that is unfair to drivers and shaking down riders. On a trip this weekend to Portland, I noticed unusually high fares. As I went through my email reviewing 12 ride receipts, I discovered that Uber is charging $15 to schedule a ride plus a booking fee. On the $64.83 ride the total in hidden fees was $21.53. My further aggravation with Uber is that the scheduling is unreliable. As a rider, we have 5 minutes before Uber starts charging waiting time. On the other hand, Uber leaves customers hanging.

Uber has no competent employees. Not one person in the chat or in the "customer service" department could answer a direct question or solve a problem. A "supervisor" call me after 4 days and he couldn't answer a question or solve the problems either. He said her was emailing me a phone number to call to get a supervisor. I received it 24hrs later and the number didn't work! I told them I had an emergency as my son is out of the country and can't use Uber or Uber Eats. I'm on my 5th day now with absolutely NO resolution. This is the worst company that I've ever dealt with.

I have been trying to solve an issue with my daughter not being able to arrange a ride with Uber and despite multiple attempts, customer support is unreachable. Absolutely worst customer service!! In fact, no customer service. Problem has not been solved! Unfortunately, could not give zero star for rating.

Good morning, I have been trying to get up and running with Uber for quite some time now. Every time I have gotten onto chat to have my account fixed my issue is never resolved and the representative ends the chat. I was told I needed to upload my documents and was told documents that I had already submitted and had been reviewed and accepted hadn't been submitted.

I made a Uber reservation in Silver Spring, MD, April 11, 23, and was charged $29.25 for the 2.7 miles ride. I made another reservation June 6, 23, for the same 2.7 ride, and I was charged $37.00! It seems to me that Uber can't be trusted.

My account was hacked. I used the app to notify Uber. Rides deleted. 1 fraudulent ride was reinstated 6 months after the fact. Now I can’t use the app to report the fraud. Uber customer service (it felt like bad AI chat bot) could not understand or fix the issue. I’m riding Lyft from now on. Friends don’t let friends use Uber.

Uber provides a non-working/fake phone contact when they charge your card. It makes it easier to cancel. You have to go through the APP itself to cancel. And they make no effort to correct the phone contact number. Unethical.

Uber is price gouging! I looked up a 6 mile ride, it was around $18, but I wasn't quite ready yet, so I looked it up, repeatedly, about 20 minutes later and it was $80!!!! FOR A 6 MILE RIDE!!! And it said at the top that it was a busy time so prices were higher. Higher? That's freaking highway robbery!! I am so disgusted. I am disabled too.

Uber used to take 20% and give 80% to the driver, as of January 2023 they are taking anywhere from 50% - 70% in some cases. I live in South Orange County California, a ride from my city which is called Aliso Viejo to John Wayne Airport usually costs anywhere from $35 - $40 for the rider, in the past the driver would get anywhere from $20 -$25 of this fee, now they are getting about $10 - $13! A driver told me this a few days ago. This has left a very bad taste with the drivers and there are some that are taking the business direct instead of running it through Uber.

I have been a Uber customer in the past. I typically use them when my truck is in the shop. Typically it cost me $14 -$15 per trip one way to the shop. I had to use them on 7/3/23 and 7/5/23. My typical charge was now raised to $45 one way. I was forced to use them. I promised myself that I would not use them again, so I called LYFT and same time period was just $14. So why Uber charging extra, beats me. You can't call their Customer Service. Refers you back to an app. Never again will I use Uber. I have closed my account and will spread to word to family to use LYFT INSTEAD.

I needed a ride home from the Portland airport, after spending 15 hours getting there. After a bad experience with UBER and reading all the horrible reviews, I had decided never to use UBER again, so I was waiting for a taxi. The line for a taxi was long, because of others angry with UBER, and none were available. After I saw it could take forever, I caved and decided to get an UBER. I just wanted to get home. I opened the APP, and clicked on the top available car that said the fee was $56 and the car was 5 minutes away. I figured it was probably waiting in the cellphone parking lot. I confirmed the ride, and was immediately told the driver was 15 minutes away. What? Within a couple of minutes, I was told the car was 17 minutes away, and then again I was told it was 19 minutes away. I looked at the screen and could see the car was moving away, instead of getting closer. It was across the bridge into Washington, in the next town over.

I had an appointment that I called an Uber to take me to. The app malfunctioned as the navigator showed my driver had already picked me up & dropped me off. I was still standing in my pickup location. When I tried to call another ride, but the app was not working & I missed my appointment. I was then charged for a service I never received & Uber was unwilling to refund the amount I was wrongfully charged. I was also charged a fee for missing my appointment due to Uber’s mistake. I will not be using Uber ever again & will suggest that other consumers avoid using their app.

My Uber was in a terrifying accident on a highway outside Paris---the car hood flew open, smashed the windshield, making it impossible for the driver to see. We were stopped in the left lane and at serious of being rear ended. The driver did everything right and got us off the highway but I was left with neck and cervical spine pain for which I've been getting medical treatment. My request to Uber to cover these very modest costs was stonewalled: They do not take responsibility for accidents and sent me to the driver's insurance company. However, the insurer needs the driver's license plate number and Uber refuses to give it to me and now refuses to respond to my emails. I will take this matter to an attorney but BEWARE: Don't use them!

This is my 2nd rotten Walmart delivery experience. Today driver Juan delivered to the wrong address & 8x would not answer his phone. No accountability. The last time the driver left my 2 as well as others in the back seat of his car/black interior & took pic there. At least that time, he was sent back.

Yesterday, I took an Uber from the airport to my home in South Surrey. I had made a reservation previously and the total amount disclosed to me at the time of making that reservation was $166.17. This was presented as a lump sum, one number only. However, when I received my receipt, after the trip, I was shocked to see that I had been charged a $50 “Reservation Fee” plus another $5 “Booking Fee”. The Trip Fare was only $98.26. This means that the additional fees for making a reservation amounted to 56% of the trip cost itself ($55/$98.26), ignoring the $5 in misc. other fees. These were not “surge pricing” fees relating to the number of customers during a peak service period. They are simply fees charged for asking for a car.

No phone, email or chat support available at all. Can only use the app help if you fit into one of a narrow list of issues. I tried to make a Twitter account just to contact Uber Support but it seems like everyone I dealt with was a bot. They respond to certain keywords but in a nonsensical manner. I have dealt with maybe five or so of these support bots so far over the past thirty hours, and have not made any progress in getting someone who I can have any kind of coherent conversation with. I have to wonder whether Uber has any humans at all employed in customer support. It seems they hope to just exasperate the customer until you give up and go away. Other companies will give you a bot and then if your issue isn't resolved, will send you to a human. Uber just keeps sending you to more and more bots (or if they are human, which I doubt, they sound just like bots). I have never encountered any other company like this before.

I ordered a trip for $54, but Uber charged me $10 more in booking fees!! First of all, with those $10 extra charged, it’ll be cheaper for me to take a taxi. Secondly, how can we trust a company with hidden costs once the service has been rendered? This is unacceptable, I am not using Uber anymore, and please check your charges on your credit card.

I wish I could give this DUMP no stars. I don’t use Uber often, but every time I do they charge me a $5 cancellation fee which is bogus. I have never cancelled a ride. They are the epitome of untouchable and unprofessional. You cannot personally talk to an Associate…you have to click on the transaction in their help feature, which is a JOKE. If the transaction is closed out…you cannot click on it and you cannot TALK to anyone. Businesses need to realize that you cannot always resolve a problem with the click of a button. You need LIVE ASSISTANCE. I used Uber Eats the other day and “voila” they charged me that same $5 cancellation fee. They keep charging me, every time I use them, for a cancellation fee from 4/22, which I disputed and received my funds back. I’d rather walk or use a taxi. They are the epitome of DISGRACEFUL customer service.

I took a Uber yesterday in Jamaica NY yesterday, the address I was going to was changed. The driver took me less than a block and told me, "We’re here." I told him that wasn’t the address several times for him to refuse to go to the correct address and yet Uber refused to reimburse me. Uber needs to be shut down immediately, it’s a complete rip-off, you don’t give proper options to choose from either when making a complaint which is done purposefully. I’M NEVER RIDING WITH UBER AGAIN. THIS IS A ** COMPANY.

Made a paid Uber reservation using app for a ride to airport the night before our trip for a very early flight and was given details of a driver. A different driver shows about 10 min late but we load up and get into his car. As he tried to go he tells us he us his car is having problems and can’t take us so we get out and he leaves. We try to call Uber but communication is only via app and time is critical so we use our car and park at airport, we don’t miss our flight. I do report this via the app and ask for a refund, their response is, "Good news. We see ride was not as far so we are only charging you $43 instead of the original $45" and they close all responses. So I call my credit card and report this and they issued a credit but later reverse it because Uber showed them a receipt with a trip from our house.