Uber Reviews

Patty was very personable. She's funny with good conversation and I really enjoyed my ride with her very much. I would ask for her specifically. Perfect person for a long ride. She should train a few people in customer service. Thanks Patty.

This place is always messing up food orders and not resolving the issues but this time I ordered 8 costumes. It was a group order almost $150 and it was never delivered!! The driver stole my costumes and Uber wouldn't even refund my money. DO NOT USE This company. The worst customer support I've ever seen.

This was my very first experience with Uber. The VA had arranged for the transportation. As soon as I got in the car the driver began complaining that I should install the Uber app on my phone and pay for the ride myself. The driver was contracted by the VA. He was babbling on about politics and crime and other things that I prefer not to hear about.

I'm an Uber driver. I had an incident 10/9/2023 where a passenger stole my wallet from my purse while they were in my car. I immediately attempted to contact Uber driver support, and was met with a rude service agent named Dre. Dre was completely uninterested in my plight, and it was obvious he couldn't care less about my wallet being stolen. I asked to speak to someone else on the team, and Dre hung up on me. I was subsequently hung up on by various other service agents while I was on hold---the call was dropped?---and never called back.

I was sitting at home on 10/24/2023 when I received a notification that my Chime card was used for a Uber rideshare and this wasn't me but you can't even stop unauthorized illegal transactions until it goes through. That's ridiculous because the money stolen was for food so for seven days I have to go without. Pitiful.

Can't stand this company. Check your bank and receipts. Every month multiple charges on the same ride. Just looked again, it says 2 Uber receipts in my email. I'm like well only used it once, then another can't through at 3 am same ride. Then you can't get ahold of them without wasting half your life. So annoying.

Ordered an Uber to go 10 miles down the road to pick up my vehicle at a pay rate of 20.87. Took 15 minutes just be denied a ride because there were no drivers available. Go to order again and it wants to tell me the pay rate is now 90.98!!! TF?! Ummm no. That's highway robbery and beyond ridiculous to even suggest that as a pay rate. You need to work on that uber! Your drivers aren't that special Uber. Some of these drivers are questionable at best. Need to clean themselves better and the inside of their cars are filthy and smell like a dumpster. Or they tell their personal problems to the riders. As if we care. We all have our own crap to deal with. We don't need to deal with uber drivers' life drama.

Long story short I forgot my AirPods Pro in a cab. I tracked them and got a location. Spoke to the driver who admitted that the rider after me lied and stated the pods were theirs. After confirming color and the fact only 1 AirPod was actually in the case because I had the other in my possession he gave me the the address he dropped the rider off at. Which matched the location on Find My iPhone. Uber advised they would be charging me a fee to have the item returned but no communication after. I advised I would pick them up myself. All they had to do was advise the rider to leave them in the lobby of the hotel he was staying at. They refuse! The nerve of them to protect a theft!! They were absolutely no help!! I get things happen but this was an easy fix! Will never be spending my money with them again.

I am on vacation in Ohio. I used Uber twice today. They billed my account for the amount they initially quoted for each ride then also charged the actual fee. I just used uber at home in GA and was not billed this way. I will be filling fraud charges because I did not give uber permission to bill me twice.

Like an idiot, I called an Uber to take me home from the bar (I'm off on Thursdays) and left my phone in the Uber. No big deal, but Uber has done everything they can to tell me they don't care about helping me resolve the issue. They just keep trying to dish me to the driver, who didn't do anything wrong. It's been a borderline panic attack inducing day trying to get this giant company to give a **.

Uber charges your card even if you don't take a trip with them. And when you contact Uber Support they won't help. They take forever to reply and then they send you a copy pasted message. They don't care about the customer and now their are stealing from us.

Using using Uber has been the most stressful and horrible experience I've ever had. Most of the time I have to beg the driver not to cancel because they can never find our house even using a GPS. It has been painstaking for me and my husband because he has lost two jobs due to their failure to show up or be available. It's like every other day you can expect them not to be available. I would never recommend this company because they put us in a financial strain since our car broke down, you have there is no reliable transportation unless you want to pay hundreds and hundreds of dollars that most people including myself don't have. It astonishes me that they cannot find our home even with a GPS and I have to stay on the line with them and beg them not to cancel and give them directions. It is ludicrous. It has been the worst experience ever.

They allow riders to vomit and pee in your car. Your car smells and is devalued and they don’t want to hold the people accountable. I contacted customer service and they made excuses on why they couldn’t charge the rider.

Uber prices have absolutely gotten ridiculous lately. They are out of hand & I don’t understand why they think they can charge this much. A cab would literally be cheaper. I live 10 minutes away from my job if not 13 with traffic. It’s currently 3pm on a Monday and Uber wants $51. Have they lost their mind?! This is completely unacceptable. And on top of it when I do pay ridiculous amounts which I never pay $50 bucks I won’t pay over $14. But when I pay $14 I still have to wait 20/30 minutes for my Uber to even get to me constantly making me late.

I ordered an Uber from downtown Calgary and although he said he was there for pickup I could not locate him. I walked up and down the block in front of the hotel, then texted him to say I could not find him. He said he was given the wrong pickup address from Uber, although I could see on the map the car was somewhere close. He cancelled the ride and I ended up jumping in a cab that was sitting there the whole time I was searching for the Uber which ended up costing the same as Uber had quoted. Plus Uber charged me the cancellation fee. What a waste of time and money. I will not be using Uber again.

Uber is extremely high, and charging a booking fee. They have little drivers on the road, and takes 20 minutes and up to get to you. When you cancelled right away because of the long wait, they still charge you a cancellation fee saying for the driver's inconvenience. It’s the other way around, it’s the rider's inconvenience to have wait a long time for a driver. Uber you need to be ashamed and be put out of business for unfair and unethical practices.

In speaking to friends and a close friend who always uses UBER, she has NEVER encountered a SURGE PRICING as I have. The $50 difference between what was the original amount stated for the drive from the airport and the revised change is UNACCEPTABLE. A $15 UBER CASH you offered is an insult to me. In the very least it should have been a credit to my account. What is most annoying is there was NO OPTION at the time the surge pricing had occurred for me to be able to cancel the drive I had requested. If there was an option to CANCEL I would have jumped at LYFT as they have never done this to me.

Didn't get a driver. Missed our movie. We are out 19 dollars for the movie tickets. Tried 3 different Uber methods and no driver available. Very disappointed in Uber. May not use this in the future. Have a good night.

I'm Uber driver last one year. And Uber cuts 50% of fare ridiculously. I’m so annoyed. Customers pays 34 dollar and I’m getting paid 14. They makes all profit while we spend money as driver and putting miles on. They says service fees blah blah insurance. But their insurance doesn’t even cover damage on your vehicle if you don’t have full cover as personally. Big company makes billions dollars every day with making people work in India and paying cent to actual workers on road. I wish government put some regulation at least 1 mile per mile payment for drivers.

She spoke negatively about a customer who talked all the way from Denver to Greeley. Anytime I said anything she interrupted with her own experience. Talked about her son; who is mentally challenged, whom I don't compare to as a man. Also she knew people who I grew up with that are looking for me to "beat me up". She said she works for Uber. Mostly my complaint is that she speaks negatively about most customers. What will she say about me?

Uber team deactivated my Uber driver account without any proper investigation. Based on lies and false statements. They need to hear two sides story but they failed to provide proper investigation. I requested them to do proper background check and resolve and activate my account but they failed. They must investigate based on years of experience and rating, and proper background check and truth.

Drivers have communication issues, people just register their vehicles for Uber, don't bother to check their vehicles' cleanliness. Not even able to greet customers. Soon Lyft will take over this business. Good luck "Uber".

We recently took an Uber ride to our hotel from the Las Vegas airport on October 1, 2023. Rovie was our driver. He made our trip so fun. He was friendly and entertaining. If anyone is ever in Las Vegas and has the pleasure of having him as a driver, your experience will be great. A Big Thumbs Up to Rovie!

On a recent ride to a hospital on Friday morning at 7:30 am, Uber charged booking fee TWICE and that DOUBLED the fare. Upon being asked to correct, Uber REFUSED. DO NOT TRUST UBER. Not sure, but I suspect that their “support” does not involve humans.

Uber became a SCAM these days. LOST ITEMS: More than 1 year total 40-50 calls made to return rides stuff. 1 lady purse. Uber always says special team working. DUMB & STUPID. CUSTOMER SERVICE: uber customer service always is horrible. Their customer sitting there to end chat not to chat with anyone. So they can blame drivers for everything that they never report.

First time riding with Uber and it will be the last. I felt terrible in how they overcharge $46.19 and surge their quotes on October 4, 2023 and I felt like a jerk thinking I was getting a good deal. I feel they give you a good price like $38.79, then they bump it up to 46.19 with their extra fees and expect you to give a tip for drivers. Now I feel sorry for the drivers as I read these reviews. How they treat their employees is beyond me. They also double charged me 46.19 and I requested a refund for 46.19 and ask for their contact, they do not care. I feel they just steal your money. I was charged a total of $148.00 for going just close to 19 miles round trip. Now if they refund me 46.19, then they actually charged $101.81. Still that is a lot of money. I am totally embarrassed by their trickery enticing customers and then turn around and bump or surge the prices for tax, extra fees etc. God help them.

I would rather use Lyft. Customer service doesn't care about their customer and have no understanding of what we go through. I will make sure I tell family and friends to use Lyft instead of Uber as well.

I signed up to drive for Uber and l let my account build up because I was waiting for my card to come in the mail at the time I hadn't put in. Account number because I didn't have one but when my card came And I wake up the next morning my money was GONE cause my financial problems and they started shifting me around for days telling me they were going to escalate it. I'v spoken to several Supervisors and each time they tell me the same thing as if they just heard is my issue be careful with Uber. I still have gotten my money. Over 300 bucks stolen from me and I'm devastated of and looking for a lawyer. The worst experience ever.

You can never cancel your membership. Terrible experience. Never join Uber. Driver was drunk and very rude. Uber is the worst. I would rather walk than ever use Uber again. Horrible customer service from India. They just hang up on you.

Do not expect me to verify my identity review. Can’t verify your drivers' identity. All background check on them. If you feel like you’re about that liberty. Show me what the credentials are. Thank you. Goodbye.

I tried getting information about a ride for my son. The guy was barely understandable and then hung up on me. I will never use Uber again. I’m switching to Lyft! My mother has had multiple issues with Uber drivers and customer service also! Just dumbfounded right now.

I drove for Uber for 5 years. I get hit by a person driving the wrong way on an off ramp to the highway and they close my account for an investigation. That was 11 months ago. Today I get an email stating the investigation is complete. Glad I don't rely on Uber for an income!! I had over 9,500 rides and a 4.8 rating with them. It's really not worth it in the end. Most of the profits go to Uber and not the drivers. When they come out with a driver friendly application sign me up as long as it isn't affiliated with this company. When factoring in the wear and tear on your vehicle and gas prices there isn't much room for profit.

I've driven for Uber for four years. Every time I've had an issue with the app, pay outs, or active status, dealing with customer service is a nightmare. I've been hung up on, chats ended after they give a rude response, and told so many times that the escalation dept will contact me which has never happened. They do not treat their employees with respect.

Make sure that you’re in a popular, busy area if you need a late night ride. Heaven forbid if you’re at a bar a little out of the way, bc odds are good that a ride won’t be available. I walked home. And it’s not the first time. Useless.

I accidentally left my phone in the car after coming home from an event. 5 minutes after being dropped off I realized my phone was not in my possession. I then proceeded to go through Uber to contact the driver. I did this process multiple times and the driver refused to answer his phone. Uber themselves even tried to contact him and he refused to answer. They then told me they would contact him today and provide me with updates throughout the day, it's nearly been 24 hours and I haven't received a single update. I am now under the impression the driver has decided to keep my phone for himself and Uber has stopped trying. Take my advice. If you need a ride use Lyft. Uber is terrible!!!

I needed customer service assistance for an issue I was having regarding the driver's dashboard on my app. I spoke to 3 different representatives who spoke broken English and I could barely understand them and the could not comprehend what I was asking them. They said they sent emails to me that I never received and they said they could not hold on with me until I received the emails and they disconnected the calls!! Uber has an incompetent staff. I am still having an issue with no one to help!!! VERY FRUSTRATED AND WILL POST THIS ISSUE ON ALL SOCIAL WEBSITES.

This company is the worst; overcharge and constantly adding extra charges to my account. The customer service takes hours to respond to your questions and no contact number to call. This company is fraudulent.

On Friday October 8th, at approximately 11:00 AM, I ordered an Uber through the Veterans Administration to take me from the V.A. Outpatient Clinic in Cape Coral (2489 Diplomat Parkway E, Cape Coral, FL 33909) to my residence in Fort Myers. After I got into the car, the driver began working with his cell phone, apparently attempting to have it map out the route to my residence. It quickly became apparent that the driver spoke absolutely NO English - none! He continued to work with his phone, and twice got out of the car to attempt to speak to the drivers of other vehicles that were there to pick up other patients departing the facility. None of those efforts were successful. On several occasions, he actually drove around the facility parking lot, apparently trying to get a signal to his cell phone. Again, with no success. He continued to ignore my request to take me home.

In reviewing my bank statement, I noticed that there was an Uber charge for $19.99 that I did not recognize. I "chatted with an agent" for an hour and they couldn't resolve the issue. Then, I get an email saying they refunded me $14.99. WTF? So, after spending an HOUR trying to get them to explain the charge, which they couldn't, I still had to pay them $5??? Uber customer service sucks.

Uber clearly has been adjusting the fares to better suit themselves. I dropped off a customer a couple of times when I could not accept due to service issues. Once the customer got to their location I was able to accept. He was picked up and dropped off. I called Uber and told them that I needed a fair adjustment due to service issues and customer service is just simply set online with me for 10 to 15 minutes while never writing anything, never assisted me and when I got frustrated they continue to just watch and read the messages. I'm just over this company. It's such a SCAMMMMMMMM!

Uber SUCKS. They kicked my husband out of driving for a customer complaint for which they had ZERO evidence just the customer word against his. He had NO appeal or anything. After five years with a 4.98 rating. Uber SUCKS and we are seeking legal counsel to sue them.

Every week drivers are making less and less and no surges hardly at all. I've been with Uber 6 years and my pay has dropped over 65%. Uber pays less then the IRS gives you per mile deduction. Do not drive for Uber full time with a car loan or you will fail! Remember in order to make a living you have to put miles on your car. The best scenario is if you want to make 50k a year expect 50,000 miles a year on your car within 3 years you will start having mechanical issues some serious, so you probably won't be able to pay car off before it dies and cost thousands to repair. Just be cautious because days of making good money are gone especially when Uber is taking 50% or more from the cost of the ride. They have made it unaffordable to drive.

Never had much of an issue until 8/24/23. Had a fire in my apartment complex that has left us without power 3 days in the TX HEAT! I was able to get help with a hotel until power can be restored. Called Uber, took all my devices so I could recharge them including my portable SUGMAX power station. Exhausted I inadvertently left it. Contacted UBER IMMEDIATELY. They took my information but REFUSED to share Phil number with me only to message me at 3am that PHIL can’t find it??? It didn’t need finding. I told them where it was & description!!! ZERO help from UBER to its customers!

I decided to use Uber to take me to a dental appointment in which I was going to be sedated. Driving myself was not an option for coming home. The quote they gave me was around 7-$8 to go less than a mile away. Not bad. After the surgery, Uber quoted a price of about the same to go home...less than a mile away. Later that day when I went to finalize the bills with driver tips included, I found that my charges were over $30 for one of the trips and around $27 for the other trip. Talk about shock. They had included a $9 "listing fee" on each bill...what ever the hell that is.

As of today I've been with the company a little over 3 years and every day seems to be an issue on their end. Today's issue seems to be compensation. As we all know Uber is greedy, and you will have to call them multiple times to get properly compensated, the company will keep 50 cents out of a $2 toll, the company will remove your pay for a ride and you will have to call 4-5 times to get properly compensated. And during those four or five calls you will talk to somebody in a different country who will not transfer you to a supervisor unless you threaten legal action. Once you get in touch with a supervisor after being on the phone for 2 hours and not getting nothing accomplished you're a little upset, so the supervisor will tell you they're going to disconnect the phone call because they feel uncomfortable. So don't expect any sort of help from the so-called support team. Not even to talk about the customers. Rude, unhygienic, and unappreciative.

I schedule an Uber for 9:00 PM. At about 7 o’clock I realized I didn’t need it, so I started trying to cancel. I could not access the ride at all until about 25 minutes prior to the ride at which time it was too late to cancel so I was charged $20. I was not able to reach anyone at the company to assist me. I have no doubt that this was intentional and designed to keep my money. I am so disgusted with this company. I will never sign up for an Uber again.

Easy to use app. Performed as they said they would. Was charged 3 times for same ride. Next to impossible to find phone number or email to contact company for billing issues. Looked all over the internet with their app as well as phone app. Could not find direct contact info.

Car was very smelly. I wonder if these driver are taking care of their vehicles. I had to pull down the window and cry for fresh air. Need better treatment for car. And how to care for something nasty.

Frustration and Loss of Income Due to Unresolved Account Issue. I'm extremely disappointed with the way Uber handled the situation that left me without a car or income. The car I was driving for Uber was under two accounts, and due to a drunk driver hitting the other driver, my source of income was abruptly halted. While I understand that the other driver needed compensation, it's unacceptable that I was left in the lurch with no resolution or alternative arrangement. This has not only cost me financially but has also negatively impacted my livelihood. The lack of support and communication from Uber during this difficult time is disheartening. I've been a loyal driver for Uber, and I expected better assistance in such a situation. This experience has left me questioning my commitment to the platform and its ability to prioritize its drivers.

Uber doesn't pay fair amount to the drivers. Uber thinks they purchased all the vehicle to run the business but reality they only holds the app which is in popular today. My concern is that I have purchased a brand new electric vehicle and started Uber ride but Uber charges additional amount from customers for choosing electric vehicle but they only give 1 dollar to the driver for the ride. Not only this but also gives very low fare to the drivers. Another issues is that lot of customers misbehaves in the car. If say anything they gives bad reviews. It affects drivers' rating. Customers knows this rating thing so most of the customers misuse the rating thing. In my advice I don't prefer this Uber if they don't treat good to drivers. This company became ridiculous looting the drivers.

I've used Uber a few times with no problems. The drivers have all been great. The last time I booked a ride 90 mins before I needed to leave for an appointment. 5 mins before I needed to leave, the app said it could not find a driver. I couldn't miss the appointment, so I cancelled that ride and used a different service.. Uber app said I wouldn't be charged since no driver could be found.

I ordered a Uber to go from the Outlet Mall in San Clemente to San Juan Capistrano (7.9 miles) and the charge was $49. What a ripoff and the driver only got paid $20 of that money. No wonder the reviews here are so bad. Uber is like a crook on wheels.

On June 18th I ordered a trip from Bucktown Chicago to Glenview, about 15 miles. Application gave me as usual a few options and I choose the cheapest for $48. However when the car arrived application showed $75. Still I agree. After the trip I was charged $144.50. If I knew it I'd cancel the trip. My attempt to contact UBER failed. So I paid $144.50 and swear to never use UBER again.

The "ChatBot" that is the only way to inquire about about wrong/confusing charges came on the screen and I told him I "Would" cancel my Uber membership if he didn't give me a phone# to talk to a human being so I could discuss a $1.43 charge.... So what did the 'chatbot' do but cancel my membership??? Why did the "Chatbot" do that. I asked for a phone# to speak to a human and the bot gave me attitude and said something about someone somehow would be in touch with me//// I have no freaking idea where I stand right now and if uber people don't call me back-- "Good riddance to uber and their lack of humanity." I'm calling my credit card now and disputing the $1.43 charge on my credit card. I don't suffer fools!!!! There are lots of other places who will take my money!!!!

From 12:30 - 1:30 PM on 7/31/23, I used the Uber application twice to arrange rides to my hotel. These attempts failed because both drivers invalidated my requested route, ‘short stopping’ it to a destination around the corner rather than the hotel. Neither attempted to correct the route nor negotiate a fee to take us there and the 2nd Driver, #015, charged us for cancelling the ride. A call to Uber customer Service was fruitless as they would/could not arrange a ride for us. I finally managed to flag down a taxi cruising nearby and return to my hotel, but was 2 hrs late checking out and nearly missed my flight out of Reagan Intl. Airport. Uber is not BBB accredited for good reason.

Dishonest drivers! They accepted my cash payments without telling me that I already paid via Paypal. No customer service available for complaints. They want you to email your concerns/complaints which took days before it gets resolved. THEY NEVER REFUNDED MY DUPLICATE PAYMENTS! I don’t recommend! Call a Taxicab instead!

Uber has become a greedy service that is unfair to drivers and shaking down riders. On a trip this weekend to Portland, I noticed unusually high fares. As I went through my email reviewing 12 ride receipts, I discovered that Uber is charging $15 to schedule a ride plus a booking fee. On the $64.83 ride the total in hidden fees was $21.53. My further aggravation with Uber is that the scheduling is unreliable. As a rider, we have 5 minutes before Uber starts charging waiting time. On the other hand, Uber leaves customers hanging.

Uber has no competent employees. Not one person in the chat or in the "customer service" department could answer a direct question or solve a problem. A "supervisor" call me after 4 days and he couldn't answer a question or solve the problems either. He said her was emailing me a phone number to call to get a supervisor. I received it 24hrs later and the number didn't work! I told them I had an emergency as my son is out of the country and can't use Uber or Uber Eats. I'm on my 5th day now with absolutely NO resolution. This is the worst company that I've ever dealt with.

I have been trying to solve an issue with my daughter not being able to arrange a ride with Uber and despite multiple attempts, customer support is unreachable. Absolutely worst customer service!! In fact, no customer service. Problem has not been solved! Unfortunately, could not give zero star for rating.

Good morning, I have been trying to get up and running with Uber for quite some time now. Every time I have gotten onto chat to have my account fixed my issue is never resolved and the representative ends the chat. I was told I needed to upload my documents and was told documents that I had already submitted and had been reviewed and accepted hadn't been submitted.

I made a Uber reservation in Silver Spring, MD, April 11, 23, and was charged $29.25 for the 2.7 miles ride. I made another reservation June 6, 23, for the same 2.7 ride, and I was charged $37.00! It seems to me that Uber can't be trusted.

My account was hacked. I used the app to notify Uber. Rides deleted. 1 fraudulent ride was reinstated 6 months after the fact. Now I can’t use the app to report the fraud. Uber customer service (it felt like bad AI chat bot) could not understand or fix the issue. I’m riding Lyft from now on. Friends don’t let friends use Uber.

Uber provides a non-working/fake phone contact when they charge your card. It makes it easier to cancel. You have to go through the APP itself to cancel. And they make no effort to correct the phone contact number. Unethical.

Uber is price gouging! I looked up a 6 mile ride, it was around $18, but I wasn't quite ready yet, so I looked it up, repeatedly, about 20 minutes later and it was $80!!!! FOR A 6 MILE RIDE!!! And it said at the top that it was a busy time so prices were higher. Higher? That's freaking highway robbery!! I am so disgusted. I am disabled too.

Uber used to take 20% and give 80% to the driver, as of January 2023 they are taking anywhere from 50% - 70% in some cases. I live in South Orange County California, a ride from my city which is called Aliso Viejo to John Wayne Airport usually costs anywhere from $35 - $40 for the rider, in the past the driver would get anywhere from $20 -$25 of this fee, now they are getting about $10 - $13! A driver told me this a few days ago. This has left a very bad taste with the drivers and there are some that are taking the business direct instead of running it through Uber.

I have been a Uber customer in the past. I typically use them when my truck is in the shop. Typically it cost me $14 -$15 per trip one way to the shop. I had to use them on 7/3/23 and 7/5/23. My typical charge was now raised to $45 one way. I was forced to use them. I promised myself that I would not use them again, so I called LYFT and same time period was just $14. So why Uber charging extra, beats me. You can't call their Customer Service. Refers you back to an app. Never again will I use Uber. I have closed my account and will spread to word to family to use LYFT INSTEAD.

I needed a ride home from the Portland airport, after spending 15 hours getting there. After a bad experience with UBER and reading all the horrible reviews, I had decided never to use UBER again, so I was waiting for a taxi. The line for a taxi was long, because of others angry with UBER, and none were available. After I saw it could take forever, I caved and decided to get an UBER. I just wanted to get home. I opened the APP, and clicked on the top available car that said the fee was $56 and the car was 5 minutes away. I figured it was probably waiting in the cellphone parking lot. I confirmed the ride, and was immediately told the driver was 15 minutes away. What? Within a couple of minutes, I was told the car was 17 minutes away, and then again I was told it was 19 minutes away. I looked at the screen and could see the car was moving away, instead of getting closer. It was across the bridge into Washington, in the next town over.

I had an appointment that I called an Uber to take me to. The app malfunctioned as the navigator showed my driver had already picked me up & dropped me off. I was still standing in my pickup location. When I tried to call another ride, but the app was not working & I missed my appointment. I was then charged for a service I never received & Uber was unwilling to refund the amount I was wrongfully charged. I was also charged a fee for missing my appointment due to Uber’s mistake. I will not be using Uber ever again & will suggest that other consumers avoid using their app.

My Uber was in a terrifying accident on a highway outside Paris---the car hood flew open, smashed the windshield, making it impossible for the driver to see. We were stopped in the left lane and at serious of being rear ended. The driver did everything right and got us off the highway but I was left with neck and cervical spine pain for which I've been getting medical treatment. My request to Uber to cover these very modest costs was stonewalled: They do not take responsibility for accidents and sent me to the driver's insurance company. However, the insurer needs the driver's license plate number and Uber refuses to give it to me and now refuses to respond to my emails. I will take this matter to an attorney but BEWARE: Don't use them!

This is my 2nd rotten Walmart delivery experience. Today driver Juan delivered to the wrong address & 8x would not answer his phone. No accountability. The last time the driver left my 2 as well as others in the back seat of his car/black interior & took pic there. At least that time, he was sent back.

Yesterday, I took an Uber from the airport to my home in South Surrey. I had made a reservation previously and the total amount disclosed to me at the time of making that reservation was $166.17. This was presented as a lump sum, one number only. However, when I received my receipt, after the trip, I was shocked to see that I had been charged a $50 “Reservation Fee” plus another $5 “Booking Fee”. The Trip Fare was only $98.26. This means that the additional fees for making a reservation amounted to 56% of the trip cost itself ($55/$98.26), ignoring the $5 in misc. other fees. These were not “surge pricing” fees relating to the number of customers during a peak service period. They are simply fees charged for asking for a car.

No phone, email or chat support available at all. Can only use the app help if you fit into one of a narrow list of issues. I tried to make a Twitter account just to contact Uber Support but it seems like everyone I dealt with was a bot. They respond to certain keywords but in a nonsensical manner. I have dealt with maybe five or so of these support bots so far over the past thirty hours, and have not made any progress in getting someone who I can have any kind of coherent conversation with. I have to wonder whether Uber has any humans at all employed in customer support. It seems they hope to just exasperate the customer until you give up and go away. Other companies will give you a bot and then if your issue isn't resolved, will send you to a human. Uber just keeps sending you to more and more bots (or if they are human, which I doubt, they sound just like bots). I have never encountered any other company like this before.

I ordered a trip for $54, but Uber charged me $10 more in booking fees!! First of all, with those $10 extra charged, it’ll be cheaper for me to take a taxi. Secondly, how can we trust a company with hidden costs once the service has been rendered? This is unacceptable, I am not using Uber anymore, and please check your charges on your credit card.

I wish I could give this DUMP no stars. I don’t use Uber often, but every time I do they charge me a $5 cancellation fee which is bogus. I have never cancelled a ride. They are the epitome of untouchable and unprofessional. You cannot personally talk to an Associate…you have to click on the transaction in their help feature, which is a JOKE. If the transaction is closed out…you cannot click on it and you cannot TALK to anyone. Businesses need to realize that you cannot always resolve a problem with the click of a button. You need LIVE ASSISTANCE. I used Uber Eats the other day and “voila” they charged me that same $5 cancellation fee. They keep charging me, every time I use them, for a cancellation fee from 4/22, which I disputed and received my funds back. I’d rather walk or use a taxi. They are the epitome of DISGRACEFUL customer service.

I took a Uber yesterday in Jamaica NY yesterday, the address I was going to was changed. The driver took me less than a block and told me, "We’re here." I told him that wasn’t the address several times for him to refuse to go to the correct address and yet Uber refused to reimburse me. Uber needs to be shut down immediately, it’s a complete rip-off, you don’t give proper options to choose from either when making a complaint which is done purposefully. I’M NEVER RIDING WITH UBER AGAIN. THIS IS A ** COMPANY.

Made a paid Uber reservation using app for a ride to airport the night before our trip for a very early flight and was given details of a driver. A different driver shows about 10 min late but we load up and get into his car. As he tried to go he tells us he us his car is having problems and can’t take us so we get out and he leaves. We try to call Uber but communication is only via app and time is critical so we use our car and park at airport, we don’t miss our flight. I do report this via the app and ask for a refund, their response is, "Good news. We see ride was not as far so we are only charging you $43 instead of the original $45" and they close all responses. So I call my credit card and report this and they issued a credit but later reverse it because Uber showed them a receipt with a trip from our house.

I only drove for Uber for a month or two and it was HORRIBLE FROM THE WORD GO. I did the rent a car to try to save on wear and tear on my car. First off, Avis has terrible customer service. Very rude and unprofessional. They NEVER have the car you reserve for and you HAVE to pay the upgrade fee. They make it mandatory that you have a preferred account in order to rent a car with Uber but then because you're with Uber you get NONE of the credits or benefits from having the preferred account.

My Uber driver was such a dangerous driver and spoke no English and pull the car over at the side of the road and then the legal lane got out of the car and left me in their car for 15 minutes while they went shopping. Put in my life in danger, and then tried to turn down a wrong Way streets twice and almost hit another car head on after trying to go around other cars by driving in the oncoming traffic lane. I have a video and proof of this and all Uber offered me was five dollar credit. It’s obvious that there is no human handling these issues. It’s all AI that is poorly programmed and just a prime example of the zero human handling or care that Uber does not have towards their clients. All they want is money and profits and your life and safety is zero importance to them. They’re disgusting and should be held accountable.

A passenger urinated on my back seat. The seat is a dark black color so pictures would not show the stain. Uber refused to compensate me for the professional cleaning I had to avail myself of. I can still smell the urine. Uber is unbelievable.

I have not used Uber in a long time and was dismayed to see a Booking Fee on top of the ride fee. Uber states that Booking Fee is stated upfront, but it was not noticeable and they need to be more transparent. I did not notice the Booking fee before or after the ride, and tipped the Uber driver way more than 25% if you count the Booking Fee. Uber needs to be more transparent. I will avoid Uber as much as I can moving forward.

I tried to book a ride on 5/15. I was charged 3 times, the app kept saying locating a driver, never got picked up. They are still holding my money, it will have been 3 days before I get it back. Customer service tried to blame it on my bank. Horrible experience.

My ride was standard good per Uber rules etc, however the driver Muhammad! This guy reports he found my phone I dropped in the back seat, then says to corporate it's not mine as I fully characterize my busted screen, color, make, and model. Not to mention this is my company phone so I really need that. This guy won't call back or return it, worst of all this guy only lives two streets over, following my phone on GPS all day and night for 3 nights! I use to live and swear up and down by Uber but it only takes "One Bad Apple" to spoil the bunch. What's up Lyft?! Looking mighty fine right now!

My son left his phone in an Uber and the driver threw it out the window. We were able to find using life 360. Uber automated customer service was no help at all, they kept sending the required info to the lost device.

I left my phone in an Uber. I tried to log into my Uber account from my computer, but once I entered my email, Uber would send me a 4 digit pin on my missing phone to enter into the computer!! My girlfriend has an Uber account, so I reached out to Uber help 2 times using her account. Both times I was sent a link to select where I was prompted to enter my email address and once again, was sent a 4 digit pin ON MY MISSING PHONE to enter.

I left my wallet and phone in my Uber ride by accident. The next day I contacted the driver. The Uber driver said he had my wallet and phone then requested 350 US dollars to return it. I contacted Uber to tell them what happened, a few hours later the driver texted me he threw my items away. I contacted the police, I have a police report. I had replaced my debit, credit cards and driver's license since.

Uber agent had told me that someone reported me.When he called me back, he told me to clicked payment section so that Uber can reimbursed for two cancelations and my offline time. But he finally had stolen my hard earning of 467.81 plus 70 dollars reimbursement. When I reached Uber agents, they told me that they had specialised team but those team closed my case. Uber had agent who scammed Drivers. Be alert and careful. Uber sucks!

My Uber driver never returned my keys to me as he said he would. Uber support offered me no help with my situation. There has been no resolution to the issue. Uber support has been no help for the situation I’m in.

My address is not listed. It wants to take an address to adjacent building. Further more there is no way to report this on the app. Very frustrating! You would think that you could submit correct address information!

Nothing worse than watching drivers refuse fares due to amount of ride. I have 5 different drivers just to go an appointment and when I do get a driver they are 15-20 miles away for a $10 fare which I tip $5 every time. And I always get the jerks.

I thought I was the only one...until I found your reviews here. I've spent quite a lot annually with Uber. That's over as of tonight. The past several rides have clearly demonstrated their drivers are incompetent, unprofessional and no longer provide the quality and pride of service they used to possess. Late; won't come to the exact address you input; take you on routes certain to get you in traffic - even if you advise them there's construction; surly; rude; and obviously don't know how to read. If they don't know how to read - they shouldn't be driving. We all use Uber for the same thing: To be picked up and delivered to the locations we request.

I was overcharged 5.00 for a ride. When I asked for a refund they added insult to injury by refunding me only .70 cents. I can’t stand this company. They overcharge and then they insult you and are rude!!

We arrived to LAX and we wanted to get to our hotel Sheraton Gateway Los Angeles Hotel, 6101 W Century Blvd, Los Angeles, CA 90045, which was 0.9 mile ride. The charge for this distance was $54!!! This is absolutely ridiculous and it's getting out of hand!!!! I don't understand where are these prices coming from!!!!

Uber takes over 50% of a fare that should go to the drivers. I guess they think they’re pretty special for inventing an app. You also don’t get much even if you received 100%. It avg 27$ an hour over 3 months. Really Uber, That’s gross before expenses. Now I have money missing they didn’t pay me and was on the phone with 5 different people who couldn’t give me any help lol. 30 dollars. Run. Consumers pay big money on “surge” well the people doing the work in the field. The driver with their own vehicle get half. They also try to send me 10-20 miles to pick up someone for free. You get nothing driving to pick up someone. Their navigation is slow and always wrong especially at the airport in phoenix.

I would also give a 0. I am very frustrated with this whole experience. It was difficult to find out how to cancel and they never provided confirmation that it was canceled. I canceled the first time and then was charged. I canceled a second time and after requesting a confirmation was told to continue checking the app. They certainly didn't offer a refund for the $99 that I hadn't used because I thought it was canceled the first time.

I can not even give a 1 star, how about a 0 star! I scheduled a ride from Uber from driver Fatino in Port St. Lucie to the Orlando airport. Fatino showed up almost 30 min late, making me almost miss my flight to Minneapolis. Things went downhill from there. First, he asked me how much I paid for this ride and I told him $178, he said if I gave him $150 cash, he would cancel my ride so my credit card would not be charged. I told him, "No, thank you." From there Fatino drove like a madman in the rain, swerving in and out of lanes, his seat almost in the reclining position.

Uber didn't like that I refused their "Ride Now Pay Later" so called program so they tried to block my payment method and then when the payment went through they left a sarcastic note saying the, "driver will be across the street", and not where I'm waiting at. Very rude and unprofessional.

I called for an Uber from the auto repair shop and even submitted notes that I was at Express Lube next to Domino's. The Uber driver did not show up, cancelled my ride, and charged me. The only way to contact Uber was through email and they applied my money to future rides instead of refunding. Both my son and I took their apps off our phones and will use Lyft.

I bought an Uber gift card for $30.00 when my wallet was stolen so I could access transportation as I did not have any of my cards. I entered it on their site & tried to order a ride. It said my fare had expired. It said refresh & try again. So I did, however, when I tried to order a ride it said my gift card had already been redeemed! I contacted Uber immediately & was told I would be contacted SHORTLY by email regarding the matter. They said to keep an eye on my email. 14 hours later I finally contacted them back complaining as NO ONE from Uber had contacted me by email or otherwise. In the meantime, I was stuck as I had no more money to order other transportation. That was on March 21st, 2023. It is now March 25th, 2023 & they STILL have not resolved the issue & given me back the money they have stolen from me.

On Feb 28 I requested a trip for my friend in Colombia wile I was there on vocation. The driver came, picked up the rider and once he got to the destination he dropped the rider and did not completed the ride for 3 minutes and all The sudden he texts me saying that he was robbed and he don’t want any trouble. He just want me to give him money… it’s a very common scam Uber drivers do with Americans in Colombia. I reported to the uber as safety concern. Since then they have locked me and banned me from the app for filing a complaint to them. It’s been almost 4 weeks without any resolution but on the other hand they are saying they have banned me for volition … I am hoping to get this resolved since they have banned all the accounts related to me.

Uber’s customer service is practically non-existent. They have issues responding by email, text, chat and most definitely by phone. There is no phone number for Uber. If all goes well, using Uber, you’re lucky! If not, you’re screwed trying to rectify any issues due to HORRIBLE avenues of communication And incompetency.

Uber app steals people money. They are very unprofessional. They don’t go by their policy. They will lie about everything. They really need to be shut down. I tried to rent a car through their Uber rental car. Never did get the rental car. Due to they don’t use online banking. They policy doesn’t state which online banks are not allowed. When I tried to contact Uber support team. It’s no help at all. There’s really no number you can call them at. It’s only through the damn app. I will never use.

I used Uber a lot while traveling. Last year, I was in Saudi Arabia and used Uber several times. Weeks later when my credit card statement came there were Uber charges in Holland. I had not been in Holland so immediately I thought my credit card had been compromised. I contacted the cc company, canceled my card, told them about the charges and received a new card. To my surprise months later during another trip I tried calling an Uber and my account had been suspended. When I inquired why, I was told I had outstanding charges. Looking into it more, I realized those Dutch charges were actually KSA charges. I have had at least 80 email exchanges with customer service to reinstate my account.

Before flying into Albany, NY in-route to Lake Placid, NY I checked if Uber was available in both directions. The Uber app noted that these services were available. Upon arriving in Albany, I set up a pickup from the airport on the app. Over the next 1/2 hour two different drivers arrived and said they would only take me to Lake Placid if I paid them instead of going through Uber. When I said I didn't have the cash, they said they'd take me to an ATM. Finally an Uber driver arrived who honored the Uber reservation and the ride was extremely pleasant.

So I scheduled a ride 3 days ahead of time to take me from home to the hospital for an urgent appointment. Everything is scheduled, although the app is terrible and useless the big issue is my credit card gets charged 2 days before the date, oh well seems odd but it is what it is... here's the best part ---ready...5 minutes after my scheduled pickup I get a message from Uber saying no drivers available to pick you up. What a SCAM Uber...never again will I even try to use Uber.

After numerous calls to Uber Support concerning the dysfunctional Driver's App, I still got no resolution which required reimbursement of my rental car fees. Now it's going to cost Uber 10 times more in Arbitration fees instead of doing the right thing! When I signed up for Uber in February, I was told that I was approved. I then reserved a car through Hertz on the Uber app for February 28, 2023. (Please see attachment.) 3-4hours prior to picking up the rental car I received a phone call from Hertz telling me they did not have a car for me. Then I scrambled to find a car for the next day.

I wrote to Uber because I could not add my Amex account. After some back and forth emails, someone emailed me to let me know that I would be able to add the card, which I did. Hours after, a supervisor named Paul emailed and called me to let me know that I couldn't add the card. When I informed him that I was able to add the card after someone from Uber emailed me and said that I could, he had no explanation as to why nor allowed me to speak to another manager when I requested to. He hung up on me when I kept asking the same questions and he kept evading the answer.

I contacted Uber support 4-5 months ago to cancel a subscription to Uber One because the app would not allow me to do it myself. The agent confirmed that my membership would be canceled; and to contact again if there was an issue. I was informed today that my card was still being charged even after the cancelation. So I contacted support again and they were only willing to refund for this month. I mentioned the previous support chat and then they said they would refund this month and give credits for January. My card has been charged since September/October and they outright refused to pay me back the money that they acknowledge is mine that I shouldn't have lost. One frustrating chat later I try to go look at the archives so I can show my bank these messages and suddenly the first support chat is gone. I can't see anything, all I can do is leave feedback. Uber Support sucks and truthfully the whole app is trash. I wish I could give it negative 5 stars.

The app will glitch out constantly and then you don't get paid! And don't even bother calling customer support when it happens. They are only going to (intentionally) transfer you over and over again to different departments that never actually help you with your issue. They do this especially when you're not paid your promos, surges, or cancellation fees by the app. I've had COUNTLESS surge payments, promotions, and canceled rides that I never get paid for. Every time I called customer service about these issues, they will transfer you after saying "let me look into this and see what I can do"....Then a new person answers and asks you to explain your issue again. After being transferred 5 times in one phone call over 48 minutes I realized what they were doing. It's like a "game" to keep transferring you when they don't want to help get your payments you're legally owed.

Their app is full of glitch. I made a claim about an issue, the customer service did not fix my problem but I cannot talk with them anymore as they closed the conversation. Very unprofessional, unpolite and they STOLE my money!

I have been charged an exorbitantly high cleaning fee. I saw an additional charge for my Uber ride taken on 20th Dec from Princeton Jct to JFK. My son who is 9 years old was traveling with me. It's a long ride and due to traffic, it took even longer. Sadly, towards the end of the trip, my son threw up (mostly water). The driver was kind enough to hand over some kitchen towels, a grocery bag and also a bottle of water. I promptly cleaned up the mess. There was no spills, stain on the seats. There was some water leakage from the grocery bag which was sitting on the all weather mat. The car had a camera to record passenger activity.

I am very dissatisfied with the process and structure of the company's guidelines. I reached out to customer service on multiple occasions to correct my account. And even after presenting myself in person to the Queens (NY) location on two different occasions, my account was still flagged was fraudulent and was blocked. This prevented me from being a driver for Uber. Leading me to apply and work for other establishments.

I had a membership I wanted to cancel and was not aware my 16yr old daughter had added my card to her membership as well so I kept getting monthly charges and Uber would not tell me why. All they said was my account was showing inactive. I finally found out the reason and when we tried canceling my daughter's membership we were two days emailing from all of her accounts to try to get help and no one would do what we asked. Mind you she's a minor and it's my card but they wouldn't do anything. Just kept saying she needed to email support from her email associated with her Uber account. She sent them 3-4 emails from that email account and they kept telling her they didn't receive her emails. She did it via her app and nothing was done either.

I ordered an Uber driver. Never showed up. Time was critical because I take care of my Mom who is 99 years old. I had scheduled someone to be here with my Mom. But since they never showed up I couldn't go to get an order from a restaurant. For me and my Mom. And besides the I can't get a refund, nobody to talk to. I will use a taxi from now on

I had a very important appointment with my Dr. on 1/31. I ordered my rides a day before. No one showed up. No phone number to call or contact anyone live who can explain why my rides didn't arrive. Their website is useless probably by design. What kind of a business practices like that? A month ago, my son ordered me an Uber ride. The first thing out of the driver's mouth was who was going to pay for the ride. He took me to the wrong address even though the road name was the same. He refused to take me the additional 2.5 miles to the correct location. He said, "why I should do this for free?". My son complained and the driver wasn't paid. :)

I'm sure I ain't the only one who wonders how Uber gets away with major price gouging?..for instance Saturday night 1/28/23 I ordered an uber home from the bar because my truck had too much to drink and I didn't want to risk getting in trouble, so I ordered a uber ride.. ony a little over 2 miles to my home and they hit me for over $18!! Anyway next morning I had to have them take me back to get the truck. Cost a little over $7 and that is acceptable exactly the same drive the opposite way back. How do they get away with this? Is it legal?

We scheduled our Uber yesterday and the cancelled at the time our uber was scheduled which I think is very unprofessional and rude. We scheduled the uber for a reason and then it got cancelled and said no drivers were available. I feel that if we schedule an uber they should be more organized and ensure that people who schedule their uber should get one for when it was planned. Now the earliest uber is FORTY DOLLARS more and won’t even get me where I need to go to. We tried calling uber and they keep talking over us and said, "I can’t help" and hung up when we finally had the chance to explain what happened. I think it is ridiculous that they don’t have a customer service number to call and it won’t show up on our trip history to prove that we ordered it. So disappointed that uber cares this little.

Received a cancelled ride fee after completing the ride.. All in all the ride quoted me at 22$. Ended up costing well over 50.. When contacting customer support they said they would fix it. They didn't fix it. Now at 29 days past the ** charge I'm trying to check back into it and the website says that they can't do anything with it because the charge happened over 30 days ago.. Between all these new hidden fees and crazy charges they've heartily convinced me to never use Uber again.. Screw Uber and screw Uber's customer support. Every bit of this experience has been troublesome and undesirable.. Uber as a company sucks.. I hope this snake of a company finishes eating its self soon.. Good riddance.. The only reason I gave one star is because I couldn't give 0.

I had a driver who dropped me off at my place and sped away with my phone in the back. I ran after him but he was going SO fast, (in a parking lot mind you!!) and he wasn't paying attention. Needless to say, I couldn't catch him, I have severe asthma. So with my lungs bursting, I try to contact Uber. Let the games begin. Well I did get ahold of the driver finally. He was supposed to call me after his next trip around 9:30pm. He never called. I contact Uber again. He never had my number to call me with, he lied to me and said he did. He was just going to ghost me and sell my phone! So now Uber charged me the $20 lost item fee, and refunded it. I disputed the trip charge and now they're charging me DOUBLE the price of that trip to reinstate services to me. Go Uber.

I have used Uber previously with all kind of charging issues, but this time tops it all. I ordered a car from LGA airport at 12:00 am. I live 45 minutes away. I get a price of $153 which previously was about $75. Included was a $20 toll charge for a bridge, where there was NO toll on the direction the driver had to take. There is a toll at the opposite direction. Uber refuses to refund me. Horrible customer service. This is outright stealing!

I just started driving with Uber; I drove on a part-time basis and started driving with them in July 2022. I drove once in July 2022 and 2 times in January 2023. Mind you, the last two times that I did drive, I even got a tip from my passengers, thus, one can only assume that my riders were pleased with the service. Anyways, when I did try to drive with Uber again in January 2023, I was notified that my account had been deactivated due to low ratings and they wanted me to pay 60 dollars to take a course with them before I would be reactivated. I called them out on this and told them they were just thieves trying to steal people's hard earned money. How are you gonna rate a driver and temporarily deactivate someone after 2 rides? They are just scammers trying to steal people's money by having you take a 60 dollar course that you shouldn't have to take!

New driver. Have only 2 Seconds accept job. After accepting you will find out rider going out of town 90 miles while rider sitting in your car. Can't cancel job while guest refused to leave your car. Uber simply laughing at you. When I call to explain they told me, "Now you know."

Do not recommend Uber for early morning flight. Driver decided not to show for a 3:30 am pickup and did not let me know. I had to drive to the airport and it delayed my check in which was another Southwest mess. Uber charged ME a $29 cancellation fee and the airport parking and Denver Airport was $300 in expense I did not plan to have. Horrible experience and way to start the holiday vacation.

I used Uber in Canada. They started charging me monthly for uberpass Canada. I did not sign up for it but didn't notice it on my credit card until 2 months later after they charged me for 3 months. They would only refund the last month. I don't even live in Canada and only use Uber once or twice a year. Beware as they hope you won't notice and they will make some extra money. They may have some button you have to press to get your ride that signs you up without knowing it.

Uber charges us a commercial insurance fee for every trip! And the longer the trip the more they take out why? They don’t even know how many riders are on each trip. It should be one flat rate instead it feel like they chose what to take.

I have used Uber before and never had an issue until now. I mainly use Uber for a ride to the airport which is 4 miles from my house. Last time Uber charged me $12.00. This time to go 4 miles to the airport was $43.55!! I understand inflation but this is ridiculous!! I've tried numerous times to get some sort of refund with no luck... terrible customer service!!! Will never use Uber again!!!

The rider called me before I picked him up, portraying himself as an Uber supervisor. He told me to pull over because my account has been suspended. I told him I was pulling over, but before I could he called me "A ** monkey bitch". And then he canceled the ride.

I live in Denver CO. Uber is super unreliable here. Constant cancelation of your ride or waiting hours to get a ride. The price is extremely inflated. You feel bad not to give a driver a tip because you know they are not getting paid even half of what you pay the app so you are kinda guilt-tripped into adding more money for a tip. I recently scheduled a ride to the airport. Since I needed a 430am pick up, I made a 48 hour scheduled uber reservation. The first person who picked it up, canceled right away. Within an hour someone else picked it up. The morning of my departure, 15 minutes before the pickup my ride canceled. And no one else would pick it up because Denver has no drivers. I missed my flight and uber would only give me a 100 dollar credit which was not even worth them making me miss my flight. Once I was rebooked, I took the train to the airport instead.

The cost for a ride anywhere has gotten out of hand. A few years back I could get a ride to the airport for around $45. Now it's more like $70. Customer service is either non-existent or near impossible to get in touch with. It's like they designed the app to make it that way. Trying to get a ride home from the Atlanta Airport, one of the busiest in the world has me waiting around 45 mins typically, with rides getting canceled often. This company deserves to go out of business. I will be looking into traditional cabs.

I preordered an Uber for this morning. I get a text saying the driver is nearby. My son is outside waiting. I get another text telling me my ride ended early?? How the driver never showed up. I was still charged. No response from Uber!!! No way to talk to a person. They keeping sending me back to the app!!

Shame on you for not having a EMERGENCY # to contact one of your drivers, I was thousands of miles from home & left my cell phone in the back of a ride. I tried your listed # & of course it is a short recording that you don't answer phones & hangs up on me. I was tried to try the Uber app - It's on my phone in the back of one of your drivers!! It was very stressful & I will think again about using a co that I have no one to contact. You think deleting my post will make me go away?

So aggravating. I have been with Uber since March 2022. I have good and bad weeks. However, I was tricked and I am very pissed. I was told that if I finished the promotion for 50 trips I would get $150. Which I never did. Had I known this minor bit of info I would not have kept the rental. I gave them screenshot after screenshot confirming my issue. All to no avail. I emailed corporate. This happened on Halloween and guess what I finally gave up on time and energy 2 weeks ago. I mean I legit called and emailed every day. I hate when companies take advantage of the movers and shakers that help this economy. Moral of the story go with Lyft or the up and coming new rideshare companies. DEFINITELY NOT UBER!

I scheduled a ride to the airport a month ago. The driver was assigned a few days ago. Do you think that people going to the airport for a party or for a flight? Any person would say for a flight, right? We guess our driver wasn’t one who thought the same. He decided to cancel our trip 15 minutes before the scheduled time. So, at 4 am I saw a cancellation notice. We found a driver with Lyft but it was 30 minutes late. And we were late for our flight too. We had to reschedule our flight and pay additional $118. Instead of coming at 11am direct flight, we would come at 10.20pm with two stops.

My family and I were SCAMMED by Uber in Columbia, SC on 12/3/2022. We requested an Uber to pick us up from a concert and take us back to the hotel. The driver did not pick us up. Instead he drove the intended route and completed the trip. We were still in the concert and did not know this happened until we exited and began looking for him. Uber refuses to refund me for this trip stating that it was completed. I have photo evidence!

Uber does not care about it drivers. Will randomly deactivate your account and refuse to disperse your earnings as they have done to me today with no resolution, help, or investigation. Left me an hour and a half away from home with no gas or money. Do not ever drive for Uber. They could care less about drivers. I’ve been driving for them for 5 years and feel like an idiot for driving a mile for them. They could care less about you or your vehicle. Let them sit back to 50% or more of every fare, use your car, fuel, insurance, and time, and then screw you over and steal your hard earn money….

$60 to go 9 miles from the airport to home. That's $6.66 a mile. What a coincidence that it equals 666. I hope this price gouging company goes bankrupt. We are going back to cabs and will never use Uber again.

Non existent customer service. Ignore customer emails. Rude and obnoxious passengers. Uber takes too high of a percentage of the ride charge especially considering gas prices, car maintenance and wear and tear from as well as needing additional rideshare insurance or else your insurance company will drop you. Uber provides zero services except for a blanket insurance coverage for drivers and with a very high 2k deductible. Go work anywhere else but this sham of a company.

They keeping taking money out they should not be taking out. On Uber one I canceled the membership. Not getting any lower on trips but still taking out 9.99. Watch them. They take money out they shouldn't. If I didn't need them I would not use them again.

I made a reservation in advance to have a driver pick me up at the Tampa airport at 11:37 pm. My flight arrived early and I had my luggage before that time. Apparently the driver cancelled my reservation and it is impossible to contact Uber despite what they say about using their worthless app. I was able to get a Lyft driver within 5 minutes for half the price that I would have paid Uber. I’ll be a Lyft customer from now on and so should you.

We had an Uber ride to airport reserved a couple days in advance and received a confirmation email. On day of service, 4 minutes prior to pick-up time we received a ride cancellation notice! We had to scramble to get a ride from neighbor, contrary to the Uber app claim “A trusted ride” is false.

I have a Tesla and have had 2 over past 8 years. They have been using tesla Uber credits voucher rather than a loaner car, when you need service for about 3 years now. I’ve used them 4 times in the 3 years. You get usually $100/day or a combined amount for several days ($400 for anticipated 4 days) in service. I’ve used Uber black, Uber lux on these occasions no problem. The voucher itself indicates only restrictions are Uber eats and you are responsible for the tip.

I went to a company event last night and took an Uber there and back-$39.85 and $37.94-I was alerted as I got home that there were 19 charges for over 30.00 each by Uber. I canceled my card and reversed all charges. However those charges of almost $600.00 are now on hold for payment-Uber Customer Service response-it will be reversed in 3-5 days. WTH? It should never have been charged in the first place! Oh, and it's my bank that is causing the 3-5 delay. What if I had been over drafted? Uber would need to be paying those fees! Instead I will need to wait until next week for my account to be credited-DO NOT RECOMMEND!

Uber's take rate is out of this world. If you were to decline 1 trip, it takes 60 trips to get that 1% of money back. As me, the operator, the maintainer, the insurer (they have insurance too), with no cost to them other than "app development" is quite embarrassing. There are "surges", and "bonuses", but these wouldn't be needed if Uber just kept 10% of YOUR profit, compared to the 50% they usually take. Uber shows true capitalism. So I'm looking for app developers to make our own and put Uber and Lyft out of business. It's outrageous, their company will say their take rate is 25%, but more times than not, it's +40%.

As a new driver I was sent an email from Uber to change my password and when I tried I was locked out. Now that I need assistance I have absolutely no way to contact them and losing any chance to continue to work as a driver now that I lost access to the app. To have no customer service access without the application is a complete miss on the development team from Uber. As I will need to look into another company to do ride share for.

I lost an item in the car while taking my child to the ER. Customer service was not willing to contact the driver to help me retrieve my lost item. They said the driver was to busy to work out a way for me to retrieve my lost item. This is unprofessional.

I was given an amount of $19.98 at the airport to transport me 8.8 miles. The Uber driver that picked me up did not speak the English language or it was broken up. He was very unclean and when I got in the doors automatically lock. He pulled into a destination that I was not familiar with as I am a new Floridian, and was insisting that I get out on the street, because that’s what the address stated! I refused because It wasn’t the address that a nice couple had help me put in to the Uber information. He finagled around with the GPS system and became quite angry that I would not get out of the vehicle. The security system ADT called, because it was taking so long to make sure that everything was OK!

So many bad issues with Uber, it's hard to figure out where to start. For me, their customer service has been the biggest problem by far. The only way they allow questions about charges is through the "HELP" option in the app. The responses are automated, frequently don't address the problem and there's no way to reach someone to provide details. LIVE CHAT ON THEIR APP WOULD BE A BIG IMPROVEMENT. The categories they provide as options for a complaint are completely insufficient and useless most of the time.

I had booked and received confirmations from Uber and the driver for pick at the train station. My ride was cancelled to the benefit of another person without explanation. I was charged for the ride. I guess the other person had not booked an UberX like me. I had to walk in the dark countrysides.

I have taken Uber many times in the past without any issues. My last experience made me wonder why I was a dedicated Uber rider. I was at an airport, as I waited to get off the plane I checked for Uber prices - the standard fee of $50 came up. I get off the plane and now it's $60, there was a slight issue with booking and had to restart and by the time I book it was $66. I stand at the curb like an idiot for 10 minutes in 40 deg weather waiting...and waiting...and waiting with the car shown to be 1 min away. Then poof the driver cancels

The Uber driver that I had was named Mohammed. His car was filthy. We were squished into the back. There were crumbs all over the seats, water bottles on the floor. Come to find out he reported that did that we dirty his car and I was charged a $150. That was a lie by the driver. The only good part about this was that Uber did refund me the $150. It doesn't change the fact that an Uber driver can claim anything they want. I recommend taking a picture of the car on the inside and outside before the driver starts driving.

I live twelve minutes from work which isn’t far at all. For some reason it cost anywhere from $27 to $38 to get a ride. This wouldn’t be a problem if it weren’t for the fact that when I first started riding two weeks ago it was only $12. It seems like Uber has raised their prices because they see that I require their services more often. Then to make it even more annoying, it takes the drivers fourteen minutes or more to get to me when my job is in the middle of downtown LA. Do you guys not have drivers on standby near the city? I’m getting a car next week (thank the gods) so I will not be bothered anymore with this. Do better.. especially if you guys are charging almost $40 for a twelve minute ride.

My Uber account was hacked. The hacker changed the password and put in 2-step authentication so I cannot get in or change the password. I have contacted Uber 12 times via text and emails through their site. There is no way to call. They just tell me to log in, which I cannot do. I was charged $650 dollars for rides I did not take and gift cards I did not buy. Uber has done nothing to help me!

LAX nonfunctional service. App won't confirm ride, but somehow managed to keep rerouting the effort to confirm a ride to useless additional information about the app. Midnight in LA and no ride. Taking a taxi, the old fashioned way. This is the fate of the uber hopeful in LA more and more since Uber only functions as advertised anymore when no one needs it. If it's peak hours or (apparently) airport service, you can NOT rely on Uber. Its only function seems to be an inevitable middle step in escalating frustration when trying to make use of it's services when you actually need them, only to give up and walk, download Lyft, or call a cab. Uber has devolved into wet garbage.

Updated on 09/14/2022: I reviewed Uber on here yesterday, saying that they had given me a lot of double talk about refunding my $100 deposit since I had already decided not to use them and quoting a series of rules and regulations about traveling with a cat in a carrier case when I had already booked the trip before I knew this and they assured me that all I had to do was contact the driver for my trip once he was assigned and ask him if it was alright to travel with my two cats in carriers to take them to the vet since they are not registered service animals.

I have used Lyft for years; however, the company has not addressed my concerns about immunocompromised riders. They just follow CDC so my drivers have not used masks nor provided ventilation. Uber, on the other hand, has their drivers wearing masks and offering ventilation. Too I like the option of choosing eco rides. I will only use Uber from now on.

Placed a pick up from LAX to Ladera Heights. First quote came in at $26.99. Uber then messaged a failed technical problem and asks to reapply. Second request came in at $30.99. Same distance from Ladera Heights to LAX was $21.99. As anyone can see clearly, this is price gouging. Uber will not succeed with gouging customers.

An Uber driver named Christopher was to pick me up between 4:35 and 4:45 pm at my Condominium Complex. I waited 5 minutes outside my condo starting at 4:30. Since I did not see his Jeep I started to walk to the entrance of the complex and expecting to see him on the way. I got to the entrance and waited there until 4:45. That's when I finally saw the Uber driver as he was leaving the complex. I flashed my Uber sign and he stopped. He then told me that he had cancelled my ride because I was not at the pick-up location.

After submitting my debit card to Uber I've have suspicious activity like bogus rides that was withdrawn from my bank account and Uber neglected my concerns. I think Uber is making false rides in order to steal money from people like me.

I had to leave my car at a repair shop this morning and scheduled an Uber. My first Uber experience ever. I live 2.9 miles and 7 minutes from the auto repair shop. Uber had the unmitigated gall to charge me $20 for a 7 minute ride. $20 + tip. As if that's not bad enough, they charge a $2.00 Booking fee??? WTF? That helps them offset their costs! lol. I work from home. I use pencils, pens, paper, printers, computers and office chairs. Do I add extra charges for clients to pay for MY cost of doing business? No.

I request a pick from the airport to home about 89 miles. The app gave a price of 112 dollars. I accept the ride. I walked to the ride app for pick-up but got lost in the airport. The driver was talking to me and let me know where to go. When I got, he told me that the company had canceled the order. Then told me that that was too far to drive and no one would pick me up. And this was 12 midnight. But it sounded like, "If you give me cash then we'll talk." I don't understand then why did the app give me a price in the first place. The driver was named "Barinder" ** date 8/20/22 order. Also did not understand if the driver was talking to me always till I met him. Then why did he not tell me from the beginning that he could not do it? To me, no regard for safety.

The service is totally useless. No matter what I tried, credit card, debit card, and Paypal, I kept getting an error saying they don't accept all forms of payment even though all those are listed. The credit cards all had available funds. There is no way to contact them directly without going through their app and sending emails. This is useless when you need a real-time response. The phone number that I was able to find was an automated message that tells you to use the app and hangs up. These ** need to go out of business.

Uber will steal your money I had canceled a ride on my Uber account shows canceled but was charged and on 7/29 had a driver texting the entire ride going 80mph almost rear ended a car then almost side swiped another because of the texting. Again in Uber account shows I was not charged anything but posted and cleared. Uber says they processed a refund my bank is saying no they have not. Now Uber will not respond back to me. Uber is also good for canceling rides just as they are about to pull up. Yesterday both my cards were charged for one ride.. Uber nothing but a thieves.

Needed a ride to airport. Prescheduled 2 days before. They never showed up. Missed my ride to Germany. I would never rely on Uber for anything important. If it's a Sat note date ok. Otherwise...beware. No tel support either

There was a fraudulent charge on 7/1/22 for $74.61 - I never left the house that week as I was sick in bed for days... and I never go more than 2 1/2 miles from home! I cannot get any information on the details of this trip (pick up address, destination, etc) so when I tried to reach Uber, there is no way to reach by phone - the 800 number that shows on the card charge entry just directs you to the website which has a "help" tab that doesn't really help!!!! I am moving to Lyft and will never use Uber again! Oh, and I had to cancel my card and wait days for a new one - very inconvenienced!!!

After Uber stole money out of my bank account, I tried contacting customer service but there is not any phone number, the app tells you to go to the website. When you click on their help button the website is down and doesn't work, which is clearly a red flag for a scam. I now have to file a united nations police report for them stealing money from me. Uber is a scam. Do not use this company.

A few days ago I was in Paris and reserved a van to pick us up at 7:00 am. That morning, a car arrived and I pointed out that we had reserved a van and not a car. The driver assured me he could fit the luggage into his car. When he could not do so he told us we would have to order another vehicle. We got a van and went to the airport, however Uber charged me 80.00 claiming that since the driver cancelled, we still had to pay. I protested the charge, however, Uber refused to reverse it claiming it was my fault that the driver had to cancel. This makes no sense but it is indicative of how Uber views their customers and we have no recourse.

I requested a ride with Uber from the San Francisco International Airport. They didn't come in the estimated time the app showed, so I canceled the trip. I was billed anyway! Details below. I contacted Uber on May 12th from the San Francisco International Airport. The app would show rider 2 minutes away, then would change to 4 minutes away. After 3 changes to the estimated pickup time, I decided I could do better to get a taxi sitting at the curb. I canceled the Uber request and rode the taxi. The taxi ride was $13 more than Uber would have been, but they were there.

DO NOT USE UBER RESERVATIONS. I reserved an Uber pickup several days in advance of an event. This reserved ride was confirmed several times via emails, including the Driver’s name. Near the scheduled pickup time, driver was said to be on his way, although much later than promised. About 30 minutes later the driver simply cancelled!! This left me stranded in the dark with no transportation at 11:00 pm. This is not what Uber’s policy states. I sent a note to Uber the next day describing this terrible situation, and received no response. I’ve been using Uber for years and this is the second time within 12 months that this has happened. This is horrendous and unsafe service.

Today (19-06-2022) I was booking for a ride between 12:15 to 12:45 pm with the service provider. The company cancelled the booking for 6 times. Each time it was saying that the driver will arrived in 4 minutes.

I scheduled an Uber for an early morning flight to YVR airport. I received a confirmation about the driver and that I would be picked up at scheduled time. 15 minutes before I was due to be picked up I received a notification that my trip was concluded and did I want to tip the driver? I went back into the app to look my bookings and found none. I then ordered a new Uber and was told there were no cars available. I tried for about 10 minutes then phoned a cab which showed up within 5 minutes. It was $5 more expensive but that is a premium I am more than willing to pay. I will not try Uber again.

I booked a ride in advance for an early morning flight and it never showed up. Assuming there were no drivers available but they should have notified me so that I could make my own arrangements. Luckily there was a car available for me to drive myself to the bus station so that I was able to make my flight back home. It is very disconcerting to not have a ride that you arranged show up at 2:40 in the morning. It is not like I could just call up anyone at that time of the morning to give me a ride nor did I have time to wait for someone to come give me a ride.

Off lately since past few months the experience over Uber has been terrible! The drivers are rude, they call to confirm the drop location and cancel the ride, they drop istant text stating they are at the pick up location on confirming they are still on the way, in instances of technical error where online payment is not possible (paid in cash at the end of ride) the app still shows payment pending. Even after explaining to the customer care they will not wave off the fare.

My last two experiences with Uber have been abysmal.

I have booked ride from Aundh to Borivali East and driver started saying from Lonavala that there problem in my steering and he has dropped at Vashi. Uber support team asked us to pay full and told us that, "You will get the refund." I paid 2142 (1872+270), after 2 days support team of Uber has given only 123 rs as refund to Uber credits instead of my account and when I tried to ask support team to review and give back proper refund. They told me that they won't be able to provide refund. So seems Uber rides are fraudulent company rides, I would suggest not to take those rides.

I believe there’s been a data breach at Uber because only the two credit cards I have on file on my Uber app had unauthorized charges. One credit card had three Uber charges on the same day totaling $115.16 trip ** but these charges do not show on my trip history. I haven’t taken an Uber since 2019 and last Uber eats order shows 1/31/22 and the unauthorized charges were on 5/20/22 and 5/22/22. The other card had an attempted unauthorized charge of $599 to the Army and Air Force exchange to purchase authorized military equipment possibly guns. Thankfully my card company notified me and I let them know this was not an authorized charge.

1) I booked a ride from my place to the airport. I received a confirmation along with the rate. 5 minutes later, I got a text saying "they switched a driver" AND the rate increased almost $8.00 more. That was wrong for them to do that. 2) I even booked a ride from the airport to my place. The driver took the tollway, which I don't know why and I NEVER asked him to do that. So after he dropped me off, I looked at the bill. The driver charged me $14.00 for taken a tollway. I emailed Uber but they didn't bother to respond my complaint.

Alamo ordered Uber for us after we got stranded. The driver called, gave us his info then canceled the trip and left us stranded. Negative stars to Jean is arriving now in a black Cadillac ATS, in Naples Florida.

Got cancelled 5 minutes before scheduled trip to airport & was told new driver was to come in 30 minutes which was too late. Immediately texted to cancel the revised driver & took a taxi. UBER charged a cancellation fee for their screw up.

While traveling in Tampa Florida my young son left his iPhone in the car. The driver was completely nonresponsive. Uber was no help. Even though we could see the phone on find my iPhone driving around Tampa obviously left in the vehicle, the only response we ever received from Uber was that the driver said he couldn’t find the phone and the driver never responded directly at all. We would give exact times and locations as to where the phone was to demonstrate that it was driving around in the Uber.

I really liked Uber until now so this isn't easy. Let me start out by saying that I had an appointment with uber back on April 19, 2022 at 2:30am to drive me and my friend to the airport. I arranged for this service 5 days in advance 04/14. My whole appointment time appeared to be approved and ready on April 19. Now, come to find out when the actual day came on Tuesday, April 19 at 2:30am in the morning no one actually showed up. I woke up around 2am and both me and my friend George rushed out in front of Country Inn Suites where we were staying. When I first woke up, I checked my Uber app and accordingly, it stated that my service was good to go and a driver was on its way, when I finally got outside within 10 minutes, somehow someway it mentioned that no driver was available and me and my friend were very pissed.

I became an Uber driver in 2015 and it seemed like a good side gig but there was Grey area with the insurance policies so I bailed. I use a loyal user of uber for many years my rating as a driver and a rider was a 4.8. I recently tried to rejoin the driver platform. I submitted the required information and uber held up my application for weeks because my profile pic was under review. When I called to find out, I would spend hours on hold and being passed from on agent to another. Their email responses were canned and they sent the same reply over and over. Lyft approved my application, not only in the same day, but within an hour. I'm not sure that anyone is actually working for uber and they just have some outsourced system in India posing as a customer service. I'm done with uber as a rider and driver. #deleteuber #notsuperpumded

I have been a "priority" Uber One Platinum member for a while now. WHATEVER THAT MEANS. Every once in a while they throw me a bone in the ballpark of a couple dollars off an Uber Eats order here and there. I have spent thousands and thousands of dollars on these platforms. I consider Uber and Eats the same btw because they essentially are with the same interface essentially and the merging of accounts. My two most recent experiences are what are prompting this review, because I am fuming! First off, Uber Eats. Last weekend I ordered my usual Eats order from my favorite pizza joint and the order never arrived at my door, although it said it was delivered. Now, any other MUCH SMALLER delivery platform including now Fedex and UPS) will require the driver to snap a photo to cover themselves, the client, and the restaurant/ business to ensure delivery accuracy. Uber, does not. Even for Priority members.

Here's my experience, you decide for yourself. We were staying at a hotel in Nashville located a mere 5 miles from downtown. Rather than renting a car we thought we'd just utilize Uber for the three days we were in town. The first ride into town seemed to go smoothly enough and cost $14; reasonable enough. Caught in the rain late on a Friday evening we thought we'd better head back to the hotel so logged into the Uber app for transport... and to our amazement they wanted $41 (yes FORTY ONE $$) dollars for the same 5 mile drive.

Avoid this company at all costs. I used to believe there was essentially no difference between Uber and Lyft, until last night. Read on... Yesterday at 11:10 pm I booked an Uber ride while on the LIRR train from Penn Station to Hempstead, expected to arrive at 11:30 pm. I received confirmation from Uber of my ride and I could even see the driver heading to my pickup location. Upon arrival, the app prompted me to rate the driver and give a tip, which didn't make sense since I had not taken the ride yet. It turns out, the driver decided to leave the location without actually waiting for me, but cashed the money for the trip.

I cannot explain how frustrating it is to have to order 2 hours before I have to be at my spot to be on time. I cannot tell you how many times I've been given a driver an hour away and then late to work. I swear if Uber makes me lose my job I'm gonna be pissed.

On April 17, 2022, my son and I were traveling back to Orange County from Columbia, MO. We had to return our rental car first and then ordered Uber. Upon accepting the trip and cost, I was notified that the driver was en route and will arrive in 15 mins. We tried to call the driver to let him know that we were at the Hertz rental so he can watch out for it. We tried calling him 3-4 times and it kept going to his voicemail which, by the way, was a very unprofessional voice greeting. Finally it showed that the driver was 1.9 miles out and arriving in 5 mins. It was raining so we figured the cause of the slow arrival. As we were watching out for the car, a Ford Fusion driven by John, it suddenly said 4.5 mins away and then the app went back to finding another driver.

They charge a large 14 dollar reservation fee without clearly saying there is a fee. The only place you see it is before you even start to book it you have to click a small fine print button that says terms. Why not just clearly explain it in the bullet points under what a reservation entails? That is very scammy. Obvious effort to deceive your customers. And no I’m not questioning having a few…although that is a ridiculous amount actually, but rather your efforts to hide cost in order to make more money. Unacceptable! If this is how you run your business, it is not a trustworthy business to work with.

I used Uber on 4/13/22 for return trip home. When I arrived safely at my destination I click on the tip 20% & gave a 5 star review. My credit card company sent me alert that tip had been charged twice. I went into app & click on Help which said to "tap on edit" change tip. Apparently once a tip has gone in there is NO editing of amount or deleting. Today I found out that tips cannot be changed after the trip has been completed. Granted the amount is not the end of the world but it's not a way to run a service company.

Lost my cell phone in the Uber vehicle..Realized it when I walked in the house..Tried numerous attempts to contact Uber..There is no real person that you can talk to. It is all help lines and to no avail. They are absolutely useless. Finally I was able to get a number and they put me in contact with the driver and he wouldn't answer or answer my messages to please deliver my cell phone back to me..Next morning I had to go to the bank and cancel all banking info and switch off my cell phone services..Could have been a very simple fix but I guess he thought it would be a cash grab..Very sick and disheartening. I would never recommend UBER to anyone..Taxi services much more reliable.

I could not update my credit on the app. My special night was ruined! Lost money for gala ticket. No customer service. I am a heart survivor, this was a special night. Reuined over a failing app and no help. I tried to get help no customer service number anymore, had to really search for an email. I have been a Uber rider for a couple of yrs. I am very disappointed in the lack of service. I am very hurt that my special night was ruined, because no help was available. I will take my business elsewhere!

Recently there’s been more and more Uber drivers on their phone while driving. Majority of them aren’t even hiding it, my recent driver was holding a phone and scrolling through it while driving at 90mph, way over the speed limit. This is also why I’ve been using Uber less and less now. I asked a few if they can pay attention to the road and all I got was a sigh or just silence.

Extremely bad experience. I have been Uber's loyal client for a while. I hate to say but I'll switch the app. Driver made me wait for more than one hour. I tries reach out to him multiple times call him multiple time no response. My pick location was **. Driver was at first 5 mine away then he went all the way to pickering again no response from him. No way to communicate with Uber either. First I took my food delivery business away from daily delivery. Now I'll take my passenger's business away. I hope Uber learn about this and improve. I'll have screenshots. I'll post it on social media too. I would like a call back but I know you guys don't care about customer so I know I am not gonna get it

Fortunately I do not use Uber more than Once every few years. The fees are ridiculous. I am all for the fuel surcharge with the cost of fuel. However booking fees of $7. Reservation fees $6. Waiting time charges 13 cents, airport surcharges $3, green future and green surge charge $1. How do you request a ride without booking (lol)? The pick up time was for 4p. They arrived at 404pm. I don’t get a discount for waiting on them. When I watched them sit in a lot for 15 min before picking me up. Drivers don't assist or even get out of the car. The only people making money is Uber.

My husband had to go to rehab and the facility he was going to send an Uber to pick him up. When he arrived at the facility, his wallet fell out of his back pocket and stayed in the backseat of the Uber. The facility contacted the driver to see if the driver would bring the wallet back to the facility or have me meet the driver somewhere to get the wallet, the driver agreed, but never showed up.

I used the Uber app for the very first time. When I booked the ride, apparently I clicked on a notice that I could save 5% on this ride. I thought this was since it was my first time that I used the service. Instead it ended up being for a recurring fee to be charged to my account. Uber does not let you know that your next month's fee is due, they just charge your card. They do not have a customer service that you can contact to ask about the charge. I had to try to find out on my own what the charge was for, and how to cancel it. And when I disputed the charge that's not possible since I "agreed" to that monthly subscription. Very deceitful way of doing business. I saved $2.00 for the ride, but ended up paying $9.99 for that discount. I will never use this service again.

Uber drivers are usually good but somehow Uber review isn't able to leave bad reviews when I meet someone who doesn't great or car stinks. I wish I could upload the proof of the photo what I'm saying.

This company after I have been delivering for the absolute horrible Door Dash had the audacity to turn me down because in all my life I have one misdemeanor in my life, clean driving record and this piece of ** company is going to judge me as I use my car with no concern at all if I wreck and kill someone or tear up my car while delivering. These delivery services are the worst. Their days are numbered. I am speaking with my attorney tomorrow, I am a ** guy. I guess I should have told them I was **. Do not deliver or order from this company, don't worry Uber. I have a marketing background. I'll make sure and get the point across to everyone I can.

So trip to airport booked & confirmed 2 days out. 5:15-5:25am pick up. At 5:20, Driver Louis, dropped our ride. Another driver picked it up, but 40 more minutes. Laughable. To boot Uber charged me the $1.00 to cancel. I'll stick to regular ride services. Bad tastes are hard to get rid of.

Uber is a woke liberal company that will cancel you at the drop of a hat. Shameful. I just spent $20k on a Mercedes Benz car to provide a very nice experience for my riders and in less than 2 months I was totally deactivated for what they claim were safety related complaints by guests. Which they refused to let me know the specifics of the alleged complaints. I drove for 5, years for these idiots with no issues and all of a sudden they claim I drive unsafe. They are a rotten company that I would not recommend to anyone work for them. Stabbing people in the back are what they are good at.

I forgot my cell phone in the car. When trying to retrieve it they ask for a phone number to give to the driver. I can't give them a number when they have my phone. No other options. NEVER USE UBER!!! NEVER AGAIN!!!