Turo Reviews

I was pinged for excess mileage. Will cont. to rent. Have had great experiences with TURO and will like to get good reviews like I give. TURO has helped me tremendously since my ride is in the shop. Easy in and out getting a reservation. Love TURO RIDES. LET'S RIDE.

Ian's vehicle was well maintained, clean, in the location on time. Ian was flexible with me keeping the vehicle an extra day. I would recommend renting for Ian. Very nice SUV, fit my family perfectly during our trip. Trust me you will not be disappointed going through Ian for a rental. Thanks Ian

Just an amazing experience. I will always check Turo before a rental car company. The app is so easy to use. I have never had to contact customer service, but if had to I sure the process would be as smooth as renting the car. My daughter told me about it. I’ve told several people about Turo. Unfortunately, some cities like Denver does not have vehicles.

I had a fantastic Experience as Usual renting from Jessica. Her cars are always clean and ready to go. I will and have always recommended Turo to everyone I know. She is so caring & helpful with it all.

TURO has made renting vehicles easy with a lot more variety. No longer do you have to wait until you get to the lot to see what you are driving. Owners have been responsive and easy to work with. Extending your trip duration is so simple. Top quality vehicles are only one button away.

Jonathan was the best Host. He and his team went above and beyond to accommodate my special needs. I recently had a complete right knee replacement and I am limited as to how far I can walk. Jonathan delivered my vehicle to the ARRIVING FLIGHTS area of the airport and met me at the end of my trip at the DEPARTING FLIGHTS area. That was above and beyond service!

Great customer service! I called customer service when I had a problem adding an additional driver, my problem was handled and solved in a timely manner. I highly recommend Turo. Value for your money, and an abundance of vehicles to choose from, going through the inventory will be worth your time to find the car of your choice.

I have enjoyed every Turo rental thus far. I'm certainly going to continue using the service. I would actually love a promo code or coupon option from time to time. That would be great as a return customer perk. The hosts I've used has perfect upkeep with their vehicles and the service has been immaculate.

The experience is always easy, quick and accurate. I have been to this location three times this year and it's been amazing. They communicate with you at all times. If you need to make changes it's easy in the app. I will be renting again from them in the future.

Tina's Audi was in exceptional condition and within easy walking distance from the airport terminal in Fargo. The car was clean and the tank was full. It was a joy to drive. Tina was a perfect provider, easy to work with. I would definitely hire her car in the future!

The two cars I had were well maintained and the pick-up as well the drop-off process were butter smooth. But I feel like the M2 owner could be a little more generous with the mileage included. Charging 150$ per day for the unlimited mileage option is a bit out there. Moreover, I feel like the trip fee is bit high.

The rental went so smooth with great service. The pick up spot is really convenient. The owner was very friendly and caring. We will definitely rent from him again. The price was right. The car was reliable and clean. We left something in the car and he was kind to store it till we came to get.

Communication was very good, a few days ahead and the day of arrival. The car was easy to find and ready to go when I got off the plane. The car was clean and had a full tank of gas. An extension was offered if I needed it for drop off.

I was nervous at the beginning but My trip turned out great. I would definitely book again. Pickup was a breeze and easy. The car was in a full tank of gas. The car was clean and it rode real good. I’m definitely gonna book again for my next trip.

Thanks to Brittany and her team for a great Turo experience. Car was clean and well maintained and pickup was easy, as described. Good communication and very responsive through app. We would definitely choose another ride through Brittany for future trips. Appreciate being able to add spouse as a driver without incurring additional fees.

Always had a great experience and the best vehicles of your liking, or get the car you need. Love it and would recommend to anyone looking to rent vehicles that feels like their own. Been using Turo the past 2 years and I’m going to continue for the best prices and selections. Each state with different airports vary but you can always communicate with the owner on how you want to pick up or drop off the vehicle.

Turo is honestly the best renting business to get your desired drives from. The range of vehicles, the different host with their options and availability, the prices are understandable while not so expensive, the process of everything is so smooth, and the customer service is super nice. The help you receive is guaranteed to solve all of your problems. 10/10! I have no regrets spending with them at all, they’ve made all my experiences a dream come true.

The Turo way is the way to go. The people I dealt with were amazing and very accommodating in helping my visit go well. They made theirselves available and made the car easy for pick up. This was my 1st actual rental and I'll do it again. The car was very clean and provided me with a wonderful visit to the Chicago area.

In regards to Host Julian I always enjoy my experience and never have an issue. Turo itself has been a good experience as well. I can’t complain. Maybe the trip fees could be a little lower LOL but no complaints.

Great! Reservations were quick and easy. Car was delivered early. Host was very informative. Everything worked and trip was uneventful. All instructions were complete and contact was offered if needed. I will be sure to look for this host again when I use Turo.

We have found Turo to be much easier to deal with and quicker in long run. We have had great experiences with the owners and find them to be very nice. Turo is much easier to deal with than the car rental places at the airport and such. We have just rented another car for our next trip.

The host lied about the car mileage. My trip was completely ruined because I had to stop for hours to charge the car twice a day. The host pretended to be understanding and seemed like they wouldn’t charge extra fees. Once the trip was over, they changed an extra $520. Customer support took the host’s side and after months of trying to dispute, sending them evidence, they never returned any money.

Great experience using Turo every time. Easy to find desirable cars with good pricing. Hosts have been very helpful and kind. Quality of cars has been excellent! I prefer to use Turo for all my travel car rental needs. Turo has consistently been a great way to access great cars while traveling!

Turo has been great. The app has given me a chance to try many different types of vehicles. I like to test the cars I want to purchase. Turo allows me to drive them for several days at a reasonable price. When it comes to the service, most of my trips go perfect. I have had some problems with a couple of hosts, but the Turo support staff always takes great care of me. I love the Turo experience.

It was first time using Turo. Was very nervous but my host made it very smooth. It was minor problem but it was handled very seamlessly. First car had to be cancelled for whatever reason. Was given opportunity to receive refund or transfer. Found another and transferred payment and everything else was history. Great experience.

I especially appreciate the ease of adjusting my dates, no penalty fees for cutting some days off so that we could switch to another car. Sean was especially easy to work with, 10 stars. Went out of his way to help us find and return a Nintendo device one of the kids left under a seat.

The car was nice. Very easy to meet up and get the vehicle. The engine light was on but the car seemed to run fine. Windy was easy to deal with and always responded. I left my prescription sunglasses in the car but they can’t seem to find them. Just frustrating.

I need car rental for 1-2 days only but it seems like more extra charges when we select for 1/2 days. It's almost equivalent to Enterprise or other car rental. So my advice to reduce that fees for 1/2 days also. I need car rental for 1-2 days only but it seems like more extra charges when we select for 1/2 days. It's almost equivalent to Enterprise or other car rental. So my advice to reduce that fees for 1/2 days also.

Everything went very smooth from pickup to the drop off. Would use this service again!!! Very satisfied with the vehicle and the host was very easy to work with. I will definitely use the host on my next trip. This was my first time using Turo and I will use it on every trip I take in the future.

I love Turo, you guys got super nice host, nice collection of cars, and easy pickup and drop off options. The price also is nice, very affordable. Support is easy to communicate with, and easy to find. Love you guys very much! Thank you, and keep the good work guys!

My host charged me a smoking fee for minor debris left behind in the vehicle. Completely unfair and Turo customer service did nothing to help. I would’ve loved to receive some assistance in filing a complaint and requesting a refund. I made sure to follow the guidelines of the owner to a T and was charged for some rubbish. There was no odor of smoke and no ashes. Cannot believe I was still charged with a smoking fee!

We had a great host with a great vehicle. Our host provided us with so much information about the area. It was extremely helpful. I would highly recommend for a future rental. We will certainly use Turo again in the future. We will use our Myrtle beach host Alan again as well.

I booked a car and got the confirmation of booking. I messaged the owner to say hello and never heard back but didn’t think much of it. This is the 4th or 5th time I’ve used Turo. Before my flight took off, I messaged for instructions about how to find the vehicle at the airport. When I landed, I still did not hear anything. At around an hour before pickup, the owner cancelled the reservation, leaving me in a very frustrating position.

My 3rd Turo experience. I'm 68 yrs old so the tech part of the experience stretched me at first. 2nd and 3rd times were pretty smooth, so I think it isn't excluding people in my age bracket, and I do recommend it to friends. The parking lot fees for picking up and dropping off are peculiar: My owner dropped the car off around 9am for a car I was picking up at 3:30pm - so the lot fee was full-day rate. Other times it was minimal because the owner dropped it within a hour or so of pick-up. $ 25 bucks this time - Feels like another hidden fee, which reminds us of the Hertz and Budget crowd - which is why we all switch to Turo. I'm not sure how to solve this, but it is something you should be aware of. Otherwise, all good.

I've used Turo 3 times already and never had an issue everything has been great and would even recommend you guys to others. But this last experience will make me not recommend it to others no more and will most likely not come back to turo. The owner is charging me for a small scratch of 1300...for a scratch and said if I don't pay it I'll have to pay 3000 through you guys. I explained to him I didn't cause that and a car left her info because looks like she backed up a little and bumped me and I even took a picture. But he said it doesn't matter it's my responsibility to take care of it so I'm like so if I use another car next time and a car hits me and it's their fault I would have to pay for it!?! I can't even afford this 1300 so I'm super upset

We had an excellent experience! Vehicle was in great shape and pickup instructions were extremely easy to navigate! We had a minor vehicle maintenance issue that the owner called me back on quickly and was able to easily guide me to quickly resolve it. We would absolutely use Turo again and would rent the same vehicle if we return to the Denver area! Excellent experience!

I’ve been a Turo customer for over a year now. There is nothing bad to say about the service. I love the independence of choosing a car through the app, the booking is super easy, instructions, host communication, and expectations are all easily accessible in the easy to use, super functional app. The prices are much more affordable than any other rental company too. I will never use another rental company ever again. Turo is amazing!

Malik's car was perfect for our long weekend trip. The car drove great and was a fun ride. Malik was easy to communicate with and responded very promptly to any questions we had. The pick up and drop off experience were both quick and Malik provided clear instructions for getting on the road. I would definitely book again and recommend the green machine to others.

Vehicle was awesome! Clean, well maintained and we had a great time exploring all that Maui had to offer and then some!! Highly recommend this Turo rental for the ease of communication and well kept vehicle. The fact of being able to pick up from the airport was a great selling point as well.

Excellent first time experience renting with Turo. Communication was excellent. The Jeep was clean and ready to go. It was a wonderful vehicle for our Alaska adventures. The hosts provided superb guidance on how to pick up and return the vehicle. They were quick to respond to any questions we had. I would definitely rent from them again.

I use Turo every time I need rental vehicles, the process is usually so much easier than using a rental car company. The vehicles are always in better shape than rentals from the big companies and you have a greater range of vehicles. I have always been able to have the vehicles dropped off at the airport and return them there as well and have never had a problem with any of the vehicles or the owners either.

It was really easy to find and schedule the van we needed for our trip. The Van was waiting for us when we arrived at the airport and the check in process was super easy to follow on the app. The check in process was just as easy and all terms or charges such as not filling the gas tank on return were all known ahead of time and was exactly as expected. This is my second engagement of Turo for something like this and I'm 2 for 2 on great experiences. The app and communication are easy to use and follow. Options including a cooler and camp chairs were on in the app. Definitely a great service and I've already recommended to my friends.

Always check your trip price. Turo can't change it afterward.. It sucks when they tell you they understand but they do nothing. I persisted and got it partially credited but, it ruined my trip. I trusted them and I was let down utterly. Truly a shame. No business as big as this one is, should be without a means to change their own system.

Almost perfect. Had the first car cancelled a week before my trip due to a recall. Booked second one same day and everything went flawless after that! Pickup and drop off was super quick and easy! Car was clean! Will be using TURO again! Highly recommend to use this app for any future car rentals!

All exactly as advertised and good service. Car was fine, communications were right on and all went very well. We will rent from them again as we go to visit our son in Denver a few times each year. Of course, great weather is always welcome and we got lucky! Encourage use of Turo and Michael specifically. John & Tonja.

Left stranded on Mahi with no vehicle, Turo gave me a code saying they would reimburse me because they had no other vehicle available after the last vehicle was infested with beetles. I was told to rent another vehicle from a 3rd party company. I followed their directions to a T, Turo asked for the receipt to reimburse me by email and then denied saying they refunded the original amount and the rental was less, this info is not true and not sure if Turo knows how to do Math. I am out groceries, a parking fee for the airport, we had to stop our vacation to return the vehicle 45 min away to the airport, and money spent on another vehicle.

I was traveling to San Diego for a family trip and needed to rent a vehicle. I wanted to try out an electric car so, I visited the Turo platform. I rented a 2024 Tesla SUV and it was an amazing experience. There were so many luxurious options and being able to pick and choose based on my budget was great. I highly recommend Turo if you're looking for luxury, options and affordable rates.

Great experience and they have a broad selection of cars and hosts. You can sort by distance, price, make of car, etc. Sorting by distance makes it easier to find something closer to your home. The site shows several pictures for each car as well as reviews from other renters. In my opinion, it's way better than over the counter/phone rental reservations. Easy payment process as well.

The rental of the truck was good and went well. The only thing I would change would be the fact that the host did not have the vehicle at the airport so I had to get a Lyft to go get the vehicle and get a ride after I returned it.

It’s obvious Turo C/S Reps are paid based on volume. I spoke to several very nice Reps, but after over half an hour & confirming no less than 4x that she would call me back if we got disconnected, when in fact we did get disconnected, she did not call back, causing me another 1.5 hour headache time waste at rental pickup location.. The wrong email was used for my account and caused great headaches to attempt to fix.. You need to stop making the account id based on email.. I still have an incorrect history listed due to this. Although I did my first rental, it does not reflect.. My one & only email used is **…

Sylvia is amazing, the car was amazing and I look forward rent with her again! The car was great on gas. I didn’t want to bring it back lol! Turo is a great app, the process was flawless, self explanatory, and easy. Sylvia’s location was convenient and easy to find, her process for getting the keys was easy. I made sure it was a full tank and I got the car cleaned for her..

Great communication. Car was clean. Very reliable to where I needed to go. I would recommend this car. Host was very quick in response and great communication to say the least. Sunroof, smooth ride, great on gas. Please consider this vehicle. You would not be disappointed. Host was great with quick responses.

Because Turo doesn’t follow the typical car rental experience, poor communication could create stress and confusion. I’ve had nothing but great experiences, the latest experience is no exception, with easy directions and constant follow up to make sure I was good to go. I’ll continue to rent with Turo for all business and personal trips.

Salah was very accommodating and friendly throughout my experience. Very easy pickup and good communication throughout my trip. I would absolutely use Salah and Turo again. Clean 2022 Jeep Compass vehicle and perfect for my needs. I have recommended Turo to several friends. I will always book my rentals through Turo. Thank you, AT

I have used Turo a few times, and it just gets better. This vehicle and owner were at their best. Great communication and the car was pristine. I look forward to using this came vehicle for upcoming trips to the same location while traveling to visit family. Great job Turo.

The truck is brand new, very clean, and spacious. It was perfect for our family trip. The host was very nice and accommodating. The process renting through Turo was very easy and my refund was quickly processed after having to cancel trip because my daughter came home from school sick. I will definitely rent again!

Turo was able to save my trip at the last minute, there was an unexpected issue with the car I had chosen to rent and Turo was able to not only find me options but work with me to cover the costs of the new rental. The new rental was amazing, and both the car and host provided a great experience. I will definitely rely on Turo for my car rental needs in the future.

Very professional and kind, also great quality vehicles to choose from. The crossover SUV was a smooth ride and I would definitely choose them again soon. The vehicle was also clean and all of the features were functional, good on gas, also nice sound system. Yes, I will recommend them to friends.

Open communication with the vehicle host 24 hours before rental start time and 24 hours before end time to check if any changes needed to be made to the origin reservation time. Host was caring and punctual with reveal start time including additional items with the vehicle. Chat was done through the Turo app and worked out great! Looking forward to my next Turo rental.

Hi rented a Tesla Y for my very first Turo rental. Everything was great. My host was fantastic as helped me navigate the through the details. Very convenient way to rent a vehicle. I loved the Tesla and my experience with Turo. Turo gladly assisted me with a rental modification during my rental. I would highly recommend using Turo.

Renting a car with this service was easy and awesome. The contact person was awesome with me and patient and the pick up place was easy to find. I do love this service and I would recommend this business to any of my friends as I am renting another car very soon for another trip. Thank you Turo.

From its inception Nirav couldn’t have been more personable or accommodating. He was available for every inquiry and systematically walked us through every step of the rental process. The Discovery was exactly as advertised. It was impeccably maintained with a few amenities such as an automatic scent dispenser and additional phone charging cord that were not advertised. Both nice additions. We will most definitely rent from this host again.

The system changed my return location when I extended the time. I didn’t catch it because one would think it would default to the same return. Caused major confusion and frustration on both my part and the car owner. The car selection is great but platform defaults need improvement. They are also getting as bad as Airbnb with the fee cost.

Great car! It was so easy to zip around in and drive! Super cute, fun and we would definitely rent it again! Everything was as described and parking was super easy. For such a small car there was actually a lot more space than expected. We had a great time!

Was great. Everything went well, airport was very easy. Drop off was smooth. The host was top notch. Had no problem with the vehicle, the vehicle was as described and was cleaned and in top notch condition. Definitely looking into my own Turo business, I like the business model and living in Vegas would work well.

The host was easy to work with regarding pick up and drop off of the car. The car worked out well with no issues. The car was clean, well maintained, and got good gas mileage. I would recommend this host and this car to others who might be interested or for possible future use myself.

Stinel did a great job getting us our car and transitioning to pickup. It was a great experience. I will use Turo again. I will use Stinel again if possible! I liked having a unit to take care of all the tolls! I used Turo on my trip to Hawaii last year and was very pleased also. I definitely recommend this car rental service. Thank you!

Reliable and somehow even fun picking the exact car I want. Be it for running errands locally to a sporty fun weekend. Absolutely love Turo. Can't see myself using a traditional rental company ever again. The hosts are easy to to work with and the app is as user friendly as it gets.

Great communication from Tim made my first rental through Turo a smooth experience. The availability of a hybrid car saved me gas money, as well. Plus, I have a new favorite airport. I loved the live music at Nashville international airport and the available food options. Picking up my Turo rental at the airport worked well with my schedule.

Great experience. Will continue to use Turo for my rental needs. They help you got with finding a car in your area. If you have a problem with something they are there to help you out. I love being a customer. Sometime you get discount and that help out a lot.

The car worked really well. The inside was very clean. The outside was a little dirty. The person that rented the car to me was very nice and responsive. My only complaint is that I felt so much pressure to use the Turo app. I did attempt to add it to my phone, but was unsuccessful. When I scanned the QR code, something popped up on my phone that asked me to fill in information. Once I had done that, I found out that I was charged $39.99 for something I never intended to order. My bank notified me of the charge, and then canceled my card. I am still waiting for a new Chase Visa.

Turo has been a blessing to me and my family.. I have been able to attend all my childrens' High school GRADUATIONS..; Also beIng able to travel out of town to spend quality time is what THE TURO APP HAS GIVEN ME A CHANCE TO accomplish. I'm also able to make money doing Instacart which contributes to income.

This is 100 times better than going to any rental car company. Just follow the instructions and everything mapped out for you. The communication between the you and the owner was great. The location of the vehicle was on point. Like l mentioned earlier it's mapped out for you step by step.

The host of the initial vehicle that I booked, messaged me the day before I was to pick up the car stating that he would need to cancel. I was anxious and slightly frustrated, but I understand that issues occur. I contacted Turo Customer Service and the representative (with permission) accessed my account, located available vehicles, and rebooked the new vehicle for me. She even offered to cover the extra expenses had I chosen a vehicle most costly than the initial one. The process of picking up and returning the vehicle was seamless and the new host was awesome.

We love using Turo. It’s definitely affordable and makes choosing the car and connecting with the owner extremely easy and rewarding. We will continue to use Turo for all our car rental needs. Even if the one you select is not available for some reason, Turo makes picking a new vehicle extremely easy.

My husband used to scoff when I first used Turo. He's not anymore! Great prices, good discounts, responsible, communicative hosts, cars with great gas mileage.... We can't ask for more. The drivers license issue they had years ago has been resolved. My second driver was added on in a matter of minutes. Would highly recommend.

I was charged a smoking fee with no concluding evidence of any kind that anyone smoked in the car. The host offered me coupon for a 5 star review and when I gave them a 3 star due to communication they submitted a fraudulent smoking violation. I will be reporting Turo to the BBB and closing my account and never recommend Turo company to anyone in the future.

Great experience with Turo. Car was clean and very comfortable. The only thing is that it rain my whole experience so I wish I would have drove more during my time. But I will definitely be using Turo in the near future for my upcoming trips to better my brand.

The car was incredibly clean inside and out. Robert was extremely easy to communicate with. We would most definitely rent from him again. Had zero issues getting to the car and returning the car. It was extremely spacious, I really liked the fact that we could fit everyone we needed plus all of our stuff.

This is the best rental car service. I've used it four times and I'm never disappointed. It's an easy process and there is a good variety of cars plus insurance options. You gotta try it at least once. You'll be hooked. The weekly rates are affordable and there's even a discount for how many days you book. There's also rewards you can earn for booking.

I ordered a vehicle through Turo, which was not available the day I went to pick it up because the previous renter got into an accident. So when I called Turo the next morning to get a vehicle, they supplied me with one of their choosing. I didn’t know that you couldn’t bring animals with that one. I was able to bring animals with the original one that I ordered. I shouldn’t be charged $164.25 because I picked a vehicle that would allow me to take my 5lb chihuahua. A charge for $150 is absolutely ridiculous and I didn’t have that money in my bank account so it ended up costing me even more with overdraft charges.

My experience with Turo, has been great. The searching for a vehicle part is more fun than strenuous. Mainly because you get to see what they have to offer in your area or anywhere you plan to visit. The host that I’ve encountered so far has also been great as well. Haven’t had a major or unfixable problem yet.

Always a breeze to look up availability and book. Usually honest and transparent owners. Rules are laid out simply for anyone to understand. I prefer Turo over rental car companies for the unique selection alone. Never seen a glitch or UX issue. Fees don’t seem to get out of hand.

Never used Turo before and was a bit nervous about the process and vehicle issues. The entire rental process was easy. Host was very responsive and vehicle was just as described. Made our family vacation so smooth and enjoyable. Turo customer for life. No more rental car agencies.

My only complaint would be limited availability within a "convenient" pickup area in the San Diego area where I rented a Turo vehicle. The host was very nice but the 5 automated messages for check in instructions were so long and tedious. And then I got checkout instructions in long wordy messages as well. Was a little annoying but did not ruin the experience and the host was courteous and polite and not overly demanding.

I started using Turo app last year for my daughter's gender reveal. My car had went out on me didn't know how I was going to get things done until she told me about Turo. I was very impressed with the service it gives you. I have also told family and friends about Turo. I definitely will be using Turo again.

5 stars because there was great communication from the host, super easy pick up from the airport, clean and safe car, and an easy drop off at the airport after I was done. I couldn’t ask for anything better! Thank you, I will definitely rent a vehicle from you again.

Everything was perfect from picking the car up from the airport to dropping it off. Ran smooth! Good on gas. Love the drop top for the weather! The owner was very punctual and professional.. Got the car and it was clean.. No issues or problems at all with the car.. Will definitely rebook again whenever I’m in Orlando.

The rental transaction went seamless, and was easy to locate the pick up and drop point. The vehicle was in good condition, well prepped for the rental, and drove well. The restrictions imposed were acceptable and were easy to follow. I experienced no issues while driving. I would definitely recommend this vendor to others.

I only use Turo when I need a rental. It’s so much easier and quicker than standing in line at a rental counter and filling out all the paperwork. No one trying to upsell me for insurance. Turo fits my budget. I have used Turo 3 times and rented various vehicles from a convertible Camaro, mini van and a Prius depending on my needs. The app is easy to use to locate the type of vehicle that I want.

I enjoyed driving the Jeep. There was more than enough space for the items we put in the trunk. It was easy to fill the vehicle up and the owner was very easy to talk to. The lot to pick up the vehicle was easy to locate. Locating the key was simple to locate. I enjoyed renting a vehicle that was simple to find in the lot. It was very safe in the area as well.

The car was clean and spacious. The owner of the car responded quickly and I faced no issues. The pick up and drop was easy. Got the tank full and had to return the car with a full tank. If you have insurance already, it will be even cheaper for you. I had to add the insurance with my booking. Definitely recommend Turo and specifically this car.

I had the best interaction with Ewry! Very pleasant and friendly person. They made sure to give detailed instructions on everything from pickup to the Bluetooth to Ezra’s. Pictures were as described and the pickup/drop off was seamless! I would highly recommend this host if you’re in the north Jersey area. You won’t be disappointed! Thanks again Ewry! You rock!!

My experience with Turo was great. For my trip to California I ended up renting a Honda Accord from a host named Samantha. She was super helpful and very detailed with her instructions. She provided easy to follow instructions from the airport all the way to where I ended up picking up the car which wasn't far. Her car had a nice smooth ride and was very spacious. Unfortunately even though I loved the car, it did end up malfunctioning and it was deemed not drivable. Samantha was quick to respond and help out with the situation. She provided and alternative vehicle and the process with Turo was pretty simple to switch over. I ended up in her Ford Escape and finished the rest of my trip with my family pretty happy. Dropping off the car was also super simple thanks to Sam. She too provided simple instructions to follow. Overall, I had a great experience using Turo.

Have used Turo multiple times. Beats the rental car places every time! Great cars, better prices and personal hosts. You get the car you want! Clean cars and response times. No lines at the rental car dealerships. We will always use Turo! The personal attention to detail is unmatched. Turo will always be our first choice when renting no matter the destination!

Had a great experiencing renting CJ's Ford Fusion for three while visiting California: CJ was incredibly helpful and answered any questions I had promptly. If you’re looking to rent a car, look no further! You will be happy you chose this one. CK was also incredibly accommodating and we couldn’t be more grateful!

Great host and awesome van. No problems and surprisingly great on fuel economy. Host was very nice and strived for customer satisfaction. We booked the wrong arrival date and the host was gracious enough to cater to our needs. We also had to move the drop off location and had no problems doing so.

Turo has a wide selection of motor vehicles at great prices. The App is very interactive and user friendly. I have recommended Turo to family and friends and they are very grateful. I had an occasion where a host cancelled at the last minute and the Rep at Turo went above and beyond to solve the issue. I ended up with a better car for the same low price I would have initially paid. A good experience every time. Thanks Turo!!

I recently rented a BMW X5 from Adam in Dallas TX and it was a great experience. The app worked great and he was definitely a pleasure. The only issue I have with this app is not all “all star” providers are on his level. With that being said, hopefully you have a great experience and definitely use this guy!

Was able to locate a vehicle closer to home for pick up. Was looking for a 6 seater. Booking was easy. Owner was responsive. Spoke Spanish was a plus. Returning vehicle to owner was easy. Turo app makes it easier than car rental places. Having car options and inventory to choose from is great.

Host was prompt in replying and nice. Had a little car trouble but I messaged them and they were on it! The service person they sent out was super nice and informative. He even blew up our floats while he was there fixing the car. I would rent from the host again. When the service light came on I wasn't expecting them to respond as quickly as they did.

I had to go to a 3-day convention for work in Salem, and I rented this E300 Mercedes from KC Rentals. They are very helpful and have great communication. The car was a dream to drive. Very clean, comfortable, and a smooth ride. If you’re going to Spend 3 days driving between 2 major cities 2-ways, might as well rent a great vehicle to be in while you do it. TURO makes renting so much less of a headache than traditional rentals. Give them a shot, you won’t be disappointed.

I rented a car on Turo and these people said that I damaged their vehicle and I’ve never damaged anyone’s view so I won’t even damage my own vehicle. Let alone return someone else’s property damage if I am repairing my own vehicle. Why would I want to damage someone else’s vehicle? That makes no sense at all.

Ride was cancelled one hour prior to pickup. I was obviously without a car and had already paid someone to take me to the pickup location and was in route to wait. I had to scramble to go to another location. The vehicle/owner is what saved this review because they were both fantastic. Crazy thing was I needed to extend an extra day and was denied.... The irony of it all.

Had a great experience even with a small hiccup at the beginning. The SUV was easy to find and as described. It was clean and well maintained and gave us no issues at all. The only surprise was finding out less than 24 hours before I was returning it that I was expected to clean it. They made it easy with the unlimited pass to Mister Carwash. Renting this through Turo was almost 1/2 the cost of going through one of the typical rental car companies.

This was my 4th time using the Car Rental App and as always did not disappoint. Less expensive than using the big companies. Also it’s peer to peer. Communication is easy and you deal directly with the owner of the vehicle. That right there just makes it a more pleasant experience. So many cars trucks, suvs and even luxury to choose from. Hey what else can I say… I’ll continue to use Turo when on vacation where available. Thank You!

Renting on Turo was one of the worst decisions that I made recently. I rented an electric car to go to Aspen and had no idea that this car could NOT HANDLE the mountains. The battery would overheat and lose all of its charge. I was frantic, constantly trying to find more places to charge it. It took me 11 hours to go 3.5 hours. It was a nightmare! When I called Turo to complain and ask for a refund, they made it very clear that they didn't care at all and were not going to reimburse me a single dime!

Everything about this experience was a 10/10! The host was most gracious and the vehicle was very tidy and smelled nice, not a single vehicle issue on my trip to my destination or from my destination! I would prefer to book with this host everytime I have to take a trip (business and leisure).

I returned my trip earlier than planned and I noticed no option for early returns. I contacted the host and asked how to do an early drop off. I was told that the option doesn’t exist and to just upload pictures of the mileage and exterior photos and wait until the time expires to finish closing out the return. I uploaded pictures of the miles and the car but I didn’t close the doc like I had before with a previous rental. I went back onto the Turo app to complete the finishing process and I wasn’t directed to do so. Long story short. I think Turo could make itself better by offering an early drop off option. Thank you for your attention. Best regards Jonell **.

Turo charged me saying I smoked inside car after more than one month after using the service. I called them and said they gonna email me and they did saying that I have to pay it. I didn’t smoke inside the car and I asked them for any proof but they didn’t send me the proof and never respond my email. I am still waiting a proof from turo that the charge is valid. I know I didn’t smoked inside the car and I believe Turo don’t have the proof that’s why they ignore my email nor call back. It is very frustrating when you are charged for no reason. I hope that I am gonna get reply from Turo.

Overall, it has been a positive experience. The only thing that has gotten more negative has been the upfront charges are quite different than the final cost. It would be helpful to have that be more transparent when selecting cars, as it can be a bit of a let down.

We booked this ride for my daughter's drop off for move in day (out of state). Car was perfect for our college drop off. It was as described, clean and an amazing ride. Pick up and Drop off was ideal. Host was responsive and gracious. I will be booking again.

This was a great experience and the car was very nice, definitely drove smooth but you will definitely have to get accustomed to the vehicle and all it does before driving so when planning on renting please allow a few extra minutes to look at all the features. The owner was very pleasant and responsive when message with any questions. Will definitely rent again.

Turo is convenient and affordable. I get to pick from various host and specific cars. I like the variety and specificity of how I can book. I like I can see the history of hosts and cars. I hope Turo continues to be more popular with anyone looking for a car rental.

Was an experience renting with Turo. Sometimes they have a good deals. Been renting cars for a while so I do get discount. Sometimes you get discounts on better cars. Great service. Enjoy renting deposit Free. You don’t have to worry about a deposit. Nice company to rent from. No issues at all.

I had a great experience with Turo. The price is right, there’s a great selection of cars all the way from economy to sporty to big and brawny. The process is so much easier than waiting at a rental counter for a car that you may, or may not get depending on the demand and to have the rental car company, hold your money hostage in the form of a security deposit. I will never go back to renting cars the old fashion way.

This was the first time using Turo and everything was great! The check in and drop off process was great. I was in good contact with my host and had a vehicle in excellent working order and met my needs for the week. I would definitely recommend Turo and my host, and will book again!!

The car was great, I had no issues with it. The car was Clean and comfortable. Just what I needed. Plus they made it easy when I had to extended my trip. The only thing was the price for the extension kinda pricey but overall great and satisfied. The vehicle was fully equipped and ready to go. Turo was great about the cancellation from my first vehicle and helped me get a new.

My host did not show up to deliver vehicle. He cancelled after I arrived 2,800 miles from home! Had to spend three hours arranging to get another vehicle. After four hours he called to apologize. Just as bad is that Turo does not let you review the host that does this. You can only review completed trips. In the meantime this guy gets rave reviews. Your review process is not transparent or accurate for guests to see. Shame on Turo. Turo did assist in helping get a vehicle. Was not the same size or quality. But it we had to take what we could get.

I’m 24, and being charged a young driver fee adds up with the amount I use Turo, I have used the app many times and should no longer be charged this fee as I have proven safe and reliable. Will take my business elsewhere. This fee should not be charged or maybe only far those under 20 or something…

I will take a break from Turo as I don't like surprise fees when I rent a car. Don't get me wrong, the host was very efficient, helpful and completely correct about everything. The issue is that the pickup fees were stated as free for the LAX airport, but in the fine print it stated that the driver would need to pay the parking fees for the car. In my mind, this is not free and $70 (2 x $35) should have been listed as the actual cost that is incurred when picking up a car from LAX. Oh well, live and learn I guess. I like renting cars via Turo, but in the long run this will hurt Turo's reputation. Thanks for the opportunity to comment, Thomas

Turo is a very useful app. It opens up options to those without a car to easily score an affordable ride. And can be fun to try something new if you have a car also. The app is very easy to use and provides insurance options for every trip! Turo will have you on the road almost instantly.

Great app and company! I've been using the app for almost a year now and I've always been able to find Great options for my family and I. I've now rented in the different states and is been the same experience. The ease of use that the app offers makes it a desirable car rental experience. I've picked up cars at homes and airports, it's all been great.

I booked a car 6 months in advance. I found a car close by to our hotel and at a great price. I showed up at the agreed time but the host and the car were not there. I had to wait 30 mins to cancel, sitting on the sidewalk in the summer heat. Finally when I was able to get customer service to cancel the reservation, it took them 1.5 hrs to find me another car at the same price, and I had to take a cab to get there as it was over 1 hour away from my hotel. They only reimbursed 70% of the cab (though I've yet to receive the reimbursement after 1 week).

Great overall experience with Mario. Great communication as well as a great vehicle. Would recommend to all my family and friends. Mario also left his vehicle at the airport to help accommodate my family's needs which was a huge help. We were also able to leave the vehicle at the airport when our trip ended.

Always a great experience. My host name is Iftikhar A, such a great host, timely and great customer service. I would definitely recommend my family and friends to this host, everything was easy, host is very great with details as well. Since I've learned about Turo, I will only be using Turo, all of the vehicles that I rented were very nice, with plenty of space inside of the vehicle as well as plenty of trunk space.

Everything was going great. The first day when we got a blow out coming over a bridge in Tuscaloosa Alabama and when I pulled over there were 6 other vehicles that had a blow out at the same Spot but after about 5 hours and finally finding the same tire Everything was fine from there on out. Made it home safely and we had a great time. Thanks for a good ride. Will use for my next trip.

Was recommended by a friend and decided to give it a try. Was very surprised how easy and affordable it was. Loved it and the host was great and responded when needed. We will definitely use again and recommend to all our friends. The app was easy to use and all the information was needed was provided.

The host had to change the pick up time twice, so I picked up vehicle two hours later than intended. Then, she accused me of not turning in the vehicle a day and a half after I turned in the vehicle. I turned in the vehicle early and ended my trip. I thought everything was ok until the host contacted me a day and half later asking me where the vehicle was. I told her exactly where I left it. She said ok but hasn’t answered my phone call or texts since. I have tried to contact her to see if everything is ok with no response!

Great service and very friendly. They also offer a great selection of cars. When dropping the car off they give you a hour or two to get the car back. Safely first always. I will always use this location going forth. They offer a discount when returning the car. I like the fact that they are right by the airport.

Very streamlined process. Makes communicating with the hosts extremely easy. App is user friendly and easy to navigate. The selection of vehicles provides many opportunities. Whether you’re looking for a fun new vehicle experience or more of a strict mode of transportation the Turo app offers it all. I’ve recommended the Turo app to many of my friends and family. I’ve also thought of exploring the Turo platform as a host. I see the potential the Turo app has as a passive income source.

I have had the app on my IPhone for a few years now and finally after finding car rental prices unreasonable for a recent business trip I pulled the trigger on a Turo rental and I was happy I did. It was a lot easier than I anticipated from beginning to end. I got a brand new truck for a great price! I will be using Turo a lot in the future!

I had a great time on vacation and using Turo for my rental was great no standing in rental car lines. This was my second turo trip and I will be using it again. The rental car was ready for me when I arrived at the airport. Pick up and return both went very smooth.

The van was great and provided me a smooth ride. There was no problem or whatsoever that would cause me not to come back for it. I recommend to those traveling in and around Des Moines or in IOWA as a whole to rent this van for reliability and smooth ride. The owner is also a good man. Though I did not see this guy but he related to me when necessary thru Turo.

The host is great, she went above and beyond, and the car is incredible. We literally drove around for 3 days and only used less than half a tank. We filled up for $50 our whole trip. It was great and she was great. We will rent from her again definitely.

I had a great first experience with Turo. David the owner was superb and the rental went smoothly. The Turo experience was seamless. The car was exactly as advertised. I plan to use Turo again soon. The only thing which is not Turo issue the cost of the rental was high but it is supply and demand. David the owner was very responsive for this rookie.

The car was in great condition. Pick up was easy. The owner was a little late but it was communicated so it’s alright. The car was very comfy and did not have any smell of smoke which is big for me because I don’t smoke! The car was very good on gas also. I was very pleased at the end of our trip. I would definitely go through this owner again.

I left some stuffs when I return the car. I am immediately contact automobile owner, But they are very un-cooperation & very disappointed. I am still contact her now. But they didn't answer me yet. I don't understand what's going on. If they didn't answer me, I will contact police dept. and file the claim and report.

I've now rented 3 times. 2 times from the same person. Easy to access, reasonable process and prices. Great communication, and really responsible owners make this the best. Great availability of many different models. No huge deposit, as with traditional rental companies. Can pay up front, no issues. Insurance cost is reasonable. 10/10 recommend!

This is wrong, that is not how I gave him that car back! None of that is mine and I do not smoke! At this point I feel highly offended. Apparently we live in a world where someone can say someone does something and you just take their word for it. Did you date or time check the photos he sent you? Is there actual proof of a scent? I need you all to look into this before you try and charge me $170 plus off of a person's word! I want to dispute this! I WILL NOT LET THIS GO!

Scripted customer service, not oriented to resolution. I have called at least 4 times. All the reps give me different answers about a reimbursement, sent 5 emails with no response. I’m thinking that what you save in TURO vs a traditional rental is not worth it due to the bad customer service.

We had an excellent experience renting a vehicle through Turo. Turo is an amazing app! Makes car rental so easy. The owners also help make everything run smooth. Vehicles are well kept and owners are easily accessible if needed. Will definitely use this app again when taking family trips.

Used Turo multiple times and have had amazing experiences each time. Hosts are always amazing and take really good care of the cars. Turo takes the worry out of finding a rental car for an affordable price. Vehicle selection is really great, multiple different styles from sporty to family.

Turo was very easy to use. A reliable place to rent a vehicle. The system verifies your driving status very quickly once you create an account. A quick process to begin your car renting experience. We feel very satisfied with Turo after our first experience. The app is very easy to use and searching for vehicles matching your exact need is very easy. We recommend to family and friends. Turo is now our first spot for any future vehicle rentals.

The owner made pick up and delivery very easy! Great communication throughout! I have used this same provider twice now with great results each time. I find the cars offered on Turo are very reasonable. I will continue to rent cars using this app for all of future trips.

Turo App is easy to use and to communicate directly with the car owner. Was looking for an inexpensive rental, as we were going hiking and were only using the car to get to and from the location. Saved about $300 with Turo. Easy check-in and check-out via lockbox. No standing in line behind the counter. Definitely reccomend.

This was only the 2nd time I’ve used TURO and I am a huge fan. It’s way easier than rentals and you get to choose the car you want. If you want to try a different car out then this is your best option. I will be using this every chance I get.

Great experience with TURO! Usually shuttling to the rental area, standing in line, filling out all the paperwork, being taken to the car… Long process that sucks when you want to start your vacation and that is if everything goes smoothly. Our TURO car with a private owner was SO easy. Minimal and easy communication with the car waiting for us to just get in and drive away. The cost was half what all the rental companies were charging.

I was not knowledgeable at all with how an electric car performed before renting. I will say everyone I communicated with was pleasant and helpful. Car was clean and ready to go. Return was easy as well. I was told to where I could charge and given an app to help locate charging stations. Overall, I’d give it a 10/10 for experience. 10/10 for cost to charge. 5/10 for how long it took to cool off the car in the hot AZ heat. 10/10 staff communication.

This Outback was an excellent car for exploring the beautiful mountains, on highways and country roads alike. Subaru’s safety features are exceptional. The car offered a comfortable ride, good gas mileage, and plenty of packing space. We experienced an easy pickup and drop off, and clear, friendly communication. I would highly recommend this vehicle to others who want to spend time seeing Idaho and Montana.