Turo Reviews

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Edited by: Jon Bortin

About Turo

Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.

Pros
  • Available for 25 and younger
  • Safe pickup
  • Flexible rentals
  • Affordable
Cons
  • Limited mileage
  • No one-way trips

Turo Reviews

Over 10k reviews since 2016

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    Page 7 Reviews 840 - 1040
    Verified purchase
    Customer ServiceCommunication

    Reviewed Aug. 18, 2024

    Because Turo doesn’t follow the typical car rental experience, poor communication could create stress and confusion. I’ve had nothing but great experiences, the latest experience is no exception, with easy directions and constant follow up to make sure I was good to go. I’ll continue to rent with Turo for all business and personal trips.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2024

    Salah was very accommodating and friendly throughout my experience. Very easy pickup and good communication throughout my trip. I would absolutely use Salah and Turo again. Clean 2022 Jeep Compass vehicle and perfect for my needs. I have recommended Turo to several friends. I will always book my rentals through Turo. Thank you, AT

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    Customer Service

    Reviewed Aug. 18, 2024

    I have used Turo a few times, and it just gets better. This vehicle and owner were at their best. Great communication and the car was pristine. I look forward to using this came vehicle for upcoming trips to the same location while traveling to visit family. Great job Turo.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Aug. 18, 2024

    The truck is brand new, very clean, and spacious. It was perfect for our family trip. The host was very nice and accommodating. The process renting through Turo was very easy and my refund was quickly processed after having to cancel trip because my daughter came home from school sick. I will definitely rent again!

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    CoveragePriceStaff

    Reviewed Aug. 18, 2024

    Turo was able to save my trip at the last minute, there was an unexpected issue with the car I had chosen to rent and Turo was able to not only find me options but work with me to cover the costs of the new rental. The new rental was amazing, and both the car and host provided a great experience. I will definitely rely on Turo for my car rental needs in the future.

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    Staff

    Reviewed Aug. 18, 2024

    Very professional and kind, also great quality vehicles to choose from. The crossover SUV was a smooth ride and I would definitely choose them again soon. The vehicle was also clean and all of the features were functional, good on gas, also nice sound system. Yes, I will recommend them to friends.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 18, 2024

    Open communication with the vehicle host 24 hours before rental start time and 24 hours before end time to check if any changes needed to be made to the origin reservation time. Host was caring and punctual with reveal start time including additional items with the vehicle. Chat was done through the Turo app and worked out great! Looking forward to my next Turo rental.

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    Staff

    Reviewed Aug. 18, 2024

    Hi rented a Tesla Y for my very first Turo rental. Everything was great. My host was fantastic as helped me navigate the through the details. Very convenient way to rent a vehicle. I loved the Tesla and my experience with Turo. Turo gladly assisted me with a rental modification during my rental. I would highly recommend using Turo.

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    Staff

    Reviewed Aug. 17, 2024

    Renting a car with this service was easy and awesome. The contact person was awesome with me and patient and the pick up place was easy to find. I do love this service and I would recommend this business to any of my friends as I am renting another car very soon for another trip. Thank you Turo.

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    Customer ServiceSales & MarketingPriceFollow-Through

    Reviewed Aug. 17, 2024

    From its inception Nirav couldn’t have been more personable or accommodating. He was available for every inquiry and systematically walked us through every step of the rental process. The Discovery was exactly as advertised. It was impeccably maintained with a few amenities such as an automatic scent dispenser and additional phone charging cord that were not advertised. Both nice additions. We will most definitely rent from this host again.

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    Price

    Reviewed Aug. 17, 2024

    The system changed my return location when I extended the time. I didn’t catch it because one would think it would default to the same return. Caused major confusion and frustration on both my part and the car owner. The car selection is great but platform defaults need improvement. They are also getting as bad as Airbnb with the fee cost.

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    Verified purchase

    Reviewed Aug. 17, 2024

    Great car! It was so easy to zip around in and drive! Super cute, fun and we would definitely rent it again! Everything was as described and parking was super easy. For such a small car there was actually a lot more space than expected. We had a great time!

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    Verified purchase

    Reviewed Aug. 17, 2024

    Was great. Everything went well, airport was very easy. Drop off was smooth. The host was top notch. Had no problem with the vehicle, the vehicle was as described and was cleaned and in top notch condition. Definitely looking into my own Turo business, I like the business model and living in Vegas would work well.

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    Rates

    Reviewed Aug. 17, 2024

    The host was easy to work with regarding pick up and drop off of the car. The car worked out well with no issues. The car was clean, well maintained, and got good gas mileage. I would recommend this host and this car to others who might be interested or for possible future use myself.

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    Staff

    Reviewed Aug. 17, 2024

    Stinel did a great job getting us our car and transitioning to pickup. It was a great experience. I will use Turo again. I will use Stinel again if possible! I liked having a unit to take care of all the tolls! I used Turo on my trip to Hawaii last year and was very pleased also. I definitely recommend this car rental service. Thank you!

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    Sales & MarketingOnline & AppStaffEase of Use

    Reviewed Aug. 17, 2024

    Reliable and somehow even fun picking the exact car I want. Be it for running errands locally to a sporty fun weekend. Absolutely love Turo. Can't see myself using a traditional rental company ever again. The hosts are easy to to work with and the app is as user friendly as it gets.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 17, 2024

    Great communication from Tim made my first rental through Turo a smooth experience. The availability of a hybrid car saved me gas money, as well. Plus, I have a new favorite airport. I loved the live music at Nashville international airport and the available food options. Picking up my Turo rental at the airport worked well with my schedule.

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    Sales & MarketingStaff

    Reviewed Aug. 17, 2024

    Great experience. Will continue to use Turo for my rental needs. They help you got with finding a car in your area. If you have a problem with something they are there to help you out. I love being a customer. Sometime you get discount and that help out a lot.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed Aug. 17, 2024

    The car worked really well. The inside was very clean. The outside was a little dirty. The person that rented the car to me was very nice and responsive. My only complaint is that I felt so much pressure to use the Turo app. I did attempt to add it to my phone, but was unsuccessful. When I scanned the QR code, something popped up on my phone that asked me to fill in information. Once I had done that, I found out that I was charged $39.99 for something I never intended to order. My bank notified me of the charge, and then canceled my card. I am still waiting for a new Chase Visa.

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    Verified purchase

    Reviewed Aug. 17, 2024

    Turo has been a blessing to me and my family.. I have been able to attend all my childrens' High school GRADUATIONS..; Also beIng able to travel out of town to spend quality time is what THE TURO APP HAS GIVEN ME A CHANCE TO accomplish. I'm also able to make money doing Instacart which contributes to income.

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    Customer Service

    Reviewed Aug. 17, 2024

    This is 100 times better than going to any rental car company. Just follow the instructions and everything mapped out for you. The communication between the you and the owner was great. The location of the vehicle was on point. Like l mentioned earlier it's mapped out for you step by step.

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    Customer ServiceCoveragePriceStaff

    Reviewed Aug. 17, 2024

    The host of the initial vehicle that I booked, messaged me the day before I was to pick up the car stating that he would need to cancel. I was anxious and slightly frustrated, but I understand that issues occur. I contacted Turo Customer Service and the representative (with permission) accessed my account, located available vehicles, and rebooked the new vehicle for me. She even offered to cover the extra expenses had I chosen a vehicle most costly than the initial one. The process of picking up and returning the vehicle was seamless and the new host was awesome.

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    Price

    Reviewed Aug. 17, 2024

    We love using Turo. It’s definitely affordable and makes choosing the car and connecting with the owner extremely easy and rewarding. We will continue to use Turo for all our car rental needs. Even if the one you select is not available for some reason, Turo makes picking a new vehicle extremely easy.

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    Sales & MarketingPriceStaffRates

    Reviewed Aug. 16, 2024

    My husband used to scoff when I first used Turo. He's not anymore! Great prices, good discounts, responsible, communicative hosts, cars with great gas mileage.... We can't ask for more. The drivers license issue they had years ago has been resolved. My second driver was added on in a matter of minutes. Would highly recommend.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Aug. 16, 2024

    I was charged a smoking fee with no concluding evidence of any kind that anyone smoked in the car. The host offered me coupon for a 5 star review and when I gave them a 3 star due to communication they submitted a fraudulent smoking violation. I will be reporting Turo to the BBB and closing my account and never recommend Turo company to anyone in the future.

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    Verified purchase

    Reviewed Aug. 16, 2024

    Great experience with Turo. Car was clean and very comfortable. The only thing is that it rain my whole experience so I wish I would have drove more during my time. But I will definitely be using Turo in the near future for my upcoming trips to better my brand.

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    Verified purchase

    Reviewed Aug. 16, 2024

    The car was incredibly clean inside and out. Robert was extremely easy to communicate with. We would most definitely rent from him again. Had zero issues getting to the car and returning the car. It was extremely spacious, I really liked the fact that we could fit everyone we needed plus all of our stuff.

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    CoverageSales & MarketingPriceRates

    Reviewed Aug. 16, 2024

    This is the best rental car service. I've used it four times and I'm never disappointed. It's an easy process and there is a good variety of cars plus insurance options. You gotta try it at least once. You'll be hooked. The weekly rates are affordable and there's even a discount for how many days you book. There's also rewards you can earn for booking.

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    Customer ServiceContract & TermsPrice

    Reviewed Aug. 16, 2024

    I ordered a vehicle through Turo, which was not available the day I went to pick it up because the previous renter got into an accident. So when I called Turo the next morning to get a vehicle, they supplied me with one of their choosing. I didn’t know that you couldn’t bring animals with that one. I was able to bring animals with the original one that I ordered. I shouldn’t be charged $164.25 because I picked a vehicle that would allow me to take my 5lb chihuahua. A charge for $150 is absolutely ridiculous and I didn’t have that money in my bank account so it ended up costing me even more with overdraft charges.

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    Verified purchase

    Reviewed Aug. 16, 2024

    My experience with Turo, has been great. The searching for a vehicle part is more fun than strenuous. Mainly because you get to see what they have to offer in your area or anywhere you plan to visit. The host that I’ve encountered so far has also been great as well. Haven’t had a major or unfixable problem yet.

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    StaffTransparencyHonesty & Transparency

    Reviewed Aug. 16, 2024

    Always a breeze to look up availability and book. Usually honest and transparent owners. Rules are laid out simply for anyone to understand. I prefer Turo over rental car companies for the unique selection alone. Never seen a glitch or UX issue. Fees don’t seem to get out of hand.

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2024

    Never used Turo before and was a bit nervous about the process and vehicle issues. The entire rental process was easy. Host was very responsive and vehicle was just as described. Made our family vacation so smooth and enjoyable. Turo customer for life. No more rental car agencies.

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    Staff

    Reviewed Aug. 16, 2024

    My only complaint would be limited availability within a "convenient" pickup area in the San Diego area where I rented a Turo vehicle. The host was very nice but the 5 automated messages for check in instructions were so long and tedious. And then I got checkout instructions in long wordy messages as well. Was a little annoying but did not ruin the experience and the host was courteous and polite and not overly demanding.

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    Verified purchase

    Reviewed Aug. 15, 2024

    I started using Turo app last year for my daughter's gender reveal. My car had went out on me didn't know how I was going to get things done until she told me about Turo. I was very impressed with the service it gives you. I have also told family and friends about Turo. I definitely will be using Turo again.

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    Customer Service

    Reviewed Aug. 15, 2024

    5 stars because there was great communication from the host, super easy pick up from the airport, clean and safe car, and an easy drop off at the airport after I was done. I couldn’t ask for anything better! Thank you, I will definitely rent a vehicle from you again.

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    Punctuality & SpeedStaff

    Reviewed Aug. 15, 2024

    Everything was perfect from picking the car up from the airport to dropping it off. Ran smooth! Good on gas. Love the drop top for the weather! The owner was very punctual and professional.. Got the car and it was clean.. No issues or problems at all with the car.. Will definitely rebook again whenever I’m in Orlando.

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    Tech

    Reviewed Aug. 15, 2024

    The rental transaction went seamless, and was easy to locate the pick up and drop point. The vehicle was in good condition, well prepped for the rental, and drove well. The restrictions imposed were acceptable and were easy to follow. I experienced no issues while driving. I would definitely recommend this vendor to others.

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    CoverageSales & MarketingOnline & AppEase of Use

    Reviewed Aug. 15, 2024

    I only use Turo when I need a rental. It’s so much easier and quicker than standing in line at a rental counter and filling out all the paperwork. No one trying to upsell me for insurance. Turo fits my budget. I have used Turo 3 times and rented various vehicles from a convertible Camaro, mini van and a Prius depending on my needs. The app is easy to use to locate the type of vehicle that I want.

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    Verified purchase

    Reviewed Aug. 15, 2024

    I enjoyed driving the Jeep. There was more than enough space for the items we put in the trunk. It was easy to fill the vehicle up and the owner was very easy to talk to. The lot to pick up the vehicle was easy to locate. Locating the key was simple to locate. I enjoyed renting a vehicle that was simple to find in the lot. It was very safe in the area as well.

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    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Aug. 15, 2024

    The car was clean and spacious. The owner of the car responded quickly and I faced no issues. The pick up and drop was easy. Got the tank full and had to return the car with a full tank. If you have insurance already, it will be even cheaper for you. I had to add the insurance with my booking. Definitely recommend Turo and specifically this car.

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    Staff

    Reviewed Aug. 15, 2024

    I had the best interaction with Ewry! Very pleasant and friendly person. They made sure to give detailed instructions on everything from pickup to the Bluetooth to Ezra’s. Pictures were as described and the pickup/drop off was seamless! I would highly recommend this host if you’re in the north Jersey area. You won’t be disappointed! Thanks again Ewry! You rock!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 15, 2024

    My experience with Turo was great. For my trip to California I ended up renting a Honda Accord from a host named Samantha. She was super helpful and very detailed with her instructions. She provided easy to follow instructions from the airport all the way to where I ended up picking up the car which wasn't far. Her car had a nice smooth ride and was very spacious. Unfortunately even though I loved the car, it did end up malfunctioning and it was deemed not drivable. Samantha was quick to respond and help out with the situation. She provided and alternative vehicle and the process with Turo was pretty simple to switch over. I ended up in her Ford Escape and finished the rest of my trip with my family pretty happy. Dropping off the car was also super simple thanks to Sam. She too provided simple instructions to follow. Overall, I had a great experience using Turo.

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    Customer ServicePriceRates

    Reviewed Aug. 14, 2024

    Have used Turo multiple times. Beats the rental car places every time! Great cars, better prices and personal hosts. You get the car you want! Clean cars and response times. No lines at the rental car dealerships. We will always use Turo! The personal attention to detail is unmatched. Turo will always be our first choice when renting no matter the destination!

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    Punctuality & SpeedStaff

    Reviewed Aug. 14, 2024

    Had a great experiencing renting CJ's Ford Fusion for three while visiting California: CJ was incredibly helpful and answered any questions I had promptly. If you’re looking to rent a car, look no further! You will be happy you chose this one. CK was also incredibly accommodating and we couldn’t be more grateful!

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    Verified purchase

    Reviewed Aug. 14, 2024

    Great host and awesome van. No problems and surprisingly great on fuel economy. Host was very nice and strived for customer satisfaction. We booked the wrong arrival date and the host was gracious enough to cater to our needs. We also had to move the drop off location and had no problems doing so.

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    Sales & MarketingPriceOnline & AppStaffEase of UseRates

    Reviewed Aug. 14, 2024

    Turo has a wide selection of motor vehicles at great prices. The App is very interactive and user friendly. I have recommended Turo to family and friends and they are very grateful. I had an occasion where a host cancelled at the last minute and the Rep at Turo went above and beyond to solve the issue. I ended up with a better car for the same low price I would have initially paid. A good experience every time. Thanks Turo!!

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    TechSales & MarketingOnline & App

    Reviewed Aug. 14, 2024

    I recently rented a BMW X5 from Adam in Dallas TX and it was a great experience. The app worked great and he was definitely a pleasure. The only issue I have with this app is not all “all star” providers are on his level. With that being said, hopefully you have a great experience and definitely use this guy!

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    Staff

    Reviewed Aug. 14, 2024

    Was able to locate a vehicle closer to home for pick up. Was looking for a 6 seater. Booking was easy. Owner was responsive. Spoke Spanish was a plus. Returning vehicle to owner was easy. Turo app makes it easier than car rental places. Having car options and inventory to choose from is great.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Aug. 14, 2024

    Host was prompt in replying and nice. Had a little car trouble but I messaged them and they were on it! The service person they sent out was super nice and informative. He even blew up our floats while he was there fixing the car. I would rent from the host again. When the service light came on I wasn't expecting them to respond as quickly as they did.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2024

    I had to go to a 3-day convention for work in Salem, and I rented this E300 Mercedes from KC Rentals. They are very helpful and have great communication. The car was a dream to drive. Very clean, comfortable, and a smooth ride. If you’re going to Spend 3 days driving between 2 major cities 2-ways, might as well rent a great vehicle to be in while you do it. TURO makes renting so much less of a headache than traditional rentals. Give them a shot, you won’t be disappointed.

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    Coverage

    Reviewed Aug. 14, 2024

    I rented a car on Turo and these people said that I damaged their vehicle and I’ve never damaged anyone’s view so I won’t even damage my own vehicle. Let alone return someone else’s property damage if I am repairing my own vehicle. Why would I want to damage someone else’s vehicle? That makes no sense at all.

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    Punctuality & SpeedStaff

    Reviewed Aug. 14, 2024

    Ride was cancelled one hour prior to pickup. I was obviously without a car and had already paid someone to take me to the pickup location and was in route to wait. I had to scramble to go to another location. The vehicle/owner is what saved this review because they were both fantastic. Crazy thing was I needed to extend an extra day and was denied.... The irony of it all.

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    PriceRefunds & PayoutsMaintenance

    Reviewed Aug. 14, 2024

    Had a great experience even with a small hiccup at the beginning. The SUV was easy to find and as described. It was clean and well maintained and gave us no issues at all. The only surprise was finding out less than 24 hours before I was returning it that I was expected to clean it. They made it easy with the unlimited pass to Mister Carwash. Renting this through Turo was almost 1/2 the cost of going through one of the typical rental car companies.

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    Customer ServicePrice

    Reviewed Aug. 14, 2024

    This was my 4th time using the Car Rental App and as always did not disappoint. Less expensive than using the big companies. Also it’s peer to peer. Communication is easy and you deal directly with the owner of the vehicle. That right there just makes it a more pleasant experience. So many cars trucks, suvs and even luxury to choose from. Hey what else can I say… I’ll continue to use Turo when on vacation where available. Thank You!

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Aug. 13, 2024

    Renting on Turo was one of the worst decisions that I made recently. I rented an electric car to go to Aspen and had no idea that this car could NOT HANDLE the mountains. The battery would overheat and lose all of its charge. I was frantic, constantly trying to find more places to charge it. It took me 11 hours to go 3.5 hours. It was a nightmare! When I called Turo to complain and ask for a refund, they made it very clear that they didn't care at all and were not going to reimburse me a single dime!

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    Reviewed Aug. 13, 2024

    Everything about this experience was a 10/10! The host was most gracious and the vehicle was very tidy and smelled nice, not a single vehicle issue on my trip to my destination or from my destination! I would prefer to book with this host everytime I have to take a trip (business and leisure).

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    Punctuality & Speed

    Reviewed Aug. 13, 2024

    I returned my trip earlier than planned and I noticed no option for early returns. I contacted the host and asked how to do an early drop off. I was told that the option doesn’t exist and to just upload pictures of the mileage and exterior photos and wait until the time expires to finish closing out the return. I uploaded pictures of the miles and the car but I didn’t close the doc like I had before with a previous rental. I went back onto the Turo app to complete the finishing process and I wasn’t directed to do so. Long story short. I think Turo could make itself better by offering an early drop off option. Thank you for your attention. Best regards Jonell **.

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    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 13, 2024

    Turo charged me saying I smoked inside car after more than one month after using the service. I called them and said they gonna email me and they did saying that I have to pay it. I didn’t smoke inside the car and I asked them for any proof but they didn’t send me the proof and never respond my email. I am still waiting a proof from turo that the charge is valid. I know I didn’t smoked inside the car and I believe Turo don’t have the proof that’s why they ignore my email nor call back. It is very frustrating when you are charged for no reason. I hope that I am gonna get reply from Turo.

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    PriceStaffTransparency

    Reviewed Aug. 13, 2024

    Overall, it has been a positive experience. The only thing that has gotten more negative has been the upfront charges are quite different than the final cost. It would be helpful to have that be more transparent when selecting cars, as it can be a bit of a let down.

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    Staff

    Reviewed Aug. 13, 2024

    We booked this ride for my daughter's drop off for move in day (out of state). Car was perfect for our college drop off. It was as described, clean and an amazing ride. Pick up and Drop off was ideal. Host was responsive and gracious. I will be booking again.

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    Staff

    Reviewed Aug. 13, 2024

    This was a great experience and the car was very nice, definitely drove smooth but you will definitely have to get accustomed to the vehicle and all it does before driving so when planning on renting please allow a few extra minutes to look at all the features. The owner was very pleasant and responsive when message with any questions. Will definitely rent again.

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    Price

    Reviewed Aug. 13, 2024

    Turo is convenient and affordable. I get to pick from various host and specific cars. I like the variety and specificity of how I can book. I like I can see the history of hosts and cars. I hope Turo continues to be more popular with anyone looking for a car rental.

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    Sales & Marketing

    Reviewed Aug. 13, 2024

    Was an experience renting with Turo. Sometimes they have a good deals. Been renting cars for a while so I do get discount. Sometimes you get discounts on better cars. Great service. Enjoy renting deposit Free. You don’t have to worry about a deposit. Nice company to rent from. No issues at all.

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    PricePunctuality & SpeedRates

    Reviewed Aug. 13, 2024

    I had a great experience with Turo. The price is right, there’s a great selection of cars all the way from economy to sporty to big and brawny. The process is so much easier than waiting at a rental counter for a car that you may, or may not get depending on the demand and to have the rental car company, hold your money hostage in the form of a security deposit. I will never go back to renting cars the old fashion way.

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    Staff

    Reviewed Aug. 12, 2024

    This was the first time using Turo and everything was great! The check in and drop off process was great. I was in good contact with my host and had a vehicle in excellent working order and met my needs for the week. I would definitely recommend Turo and my host, and will book again!!

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    PriceStaffRates

    Reviewed Aug. 12, 2024

    The car was great, I had no issues with it. The car was Clean and comfortable. Just what I needed. Plus they made it easy when I had to extended my trip. The only thing was the price for the extension kinda pricey but overall great and satisfied. The vehicle was fully equipped and ready to go. Turo was great about the cancellation from my first vehicle and helped me get a new.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 12, 2024

    My host did not show up to deliver vehicle. He cancelled after I arrived 2,800 miles from home! Had to spend three hours arranging to get another vehicle. After four hours he called to apologize. Just as bad is that Turo does not let you review the host that does this. You can only review completed trips. In the meantime this guy gets rave reviews. Your review process is not transparent or accurate for guests to see. Shame on Turo. Turo did assist in helping get a vehicle. Was not the same size or quality. But it we had to take what we could get.

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    Sales & MarketingPriceOnline & AppStaff

    Reviewed Aug. 12, 2024

    I’m 24, and being charged a young driver fee adds up with the amount I use Turo, I have used the app many times and should no longer be charged this fee as I have proven safe and reliable. Will take my business elsewhere. This fee should not be charged or maybe only far those under 20 or something…

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    Contract & TermsPriceMaintenanceStaffHonesty & Transparency

    Reviewed Aug. 12, 2024

    I will take a break from Turo as I don't like surprise fees when I rent a car. Don't get me wrong, the host was very efficient, helpful and completely correct about everything. The issue is that the pickup fees were stated as free for the LAX airport, but in the fine print it stated that the driver would need to pay the parking fees for the car. In my mind, this is not free and $70 (2 x $35) should have been listed as the actual cost that is incurred when picking up a car from LAX. Oh well, live and learn I guess. I like renting cars via Turo, but in the long run this will hurt Turo's reputation. Thanks for the opportunity to comment, Thomas

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    CoverageSales & MarketingPriceOnline & AppEase of Use

    Reviewed Aug. 12, 2024

    Turo is a very useful app. It opens up options to those without a car to easily score an affordable ride. And can be fun to try something new if you have a car also. The app is very easy to use and provides insurance options for every trip! Turo will have you on the road almost instantly.

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    Sales & MarketingOnline & AppEase of Use

    Reviewed Aug. 12, 2024

    Great app and company! I've been using the app for almost a year now and I've always been able to find Great options for my family and I. I've now rented in the different states and is been the same experience. The ease of use that the app offers makes it a desirable car rental experience. I've picked up cars at homes and airports, it's all been great.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsRatesTransparencyTimeliness

    Reviewed Aug. 12, 2024

    I booked a car 6 months in advance. I found a car close by to our hotel and at a great price. I showed up at the agreed time but the host and the car were not there. I had to wait 30 mins to cancel, sitting on the sidewalk in the summer heat. Finally when I was able to get customer service to cancel the reservation, it took them 1.5 hrs to find me another car at the same price, and I had to take a cab to get there as it was over 1 hour away from my hotel. They only reimbursed 70% of the cab (though I've yet to receive the reimbursement after 1 week).

    The car I got was not as nice as the one I had booked but at least we had a car. Then the second time I started the car, the key broke (it was 12 years old) and we got stranded at highway McDonalds. After 2.5 hours on a call with their customer service, they could not offer me another car, the tow truck had not arrived and I had to call a family member to drive 2 hours to pick us up. They offered me nothing but a reimbursement for the original fee, no compensation for what I had gone through, no reimbursement for the gas and time my family took to pick us up. Nothing. Then three days later they told me without explanation that they would not be refunded the full cost of the vehicle but only 25% and they were also going to charge me 140 dollars for a 12 year old key that broke through no fault of my own.

    It's been a week now, they very rapidly charged me the 140 dollars but I have yet to receive any refund at all, they are not answering my emails and when I call customer service they tell me I have to wait for a response from the 'executive team' who I am not allowed to speak to on the phone but get no response from via email. I am genuinely surprised that they can stay in business with this level of service and it seems like this can't possibly be legal. I fully expect a class action lawsuit will hit this company soon, if they don't first file for bankruptcy. Please do not use Turo! You do not want to ruin a vacation plan to save a couple bucks. I regret it tremendously.

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    Customer ServiceStaff

    Reviewed Aug. 12, 2024

    Great overall experience with Mario. Great communication as well as a great vehicle. Would recommend to all my family and friends. Mario also left his vehicle at the airport to help accommodate my family's needs which was a huge help. We were also able to leave the vehicle at the airport when our trip ended.

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    Customer Service

    Reviewed Aug. 11, 2024

    Always a great experience. My host name is Iftikhar A, such a great host, timely and great customer service. I would definitely recommend my family and friends to this host, everything was easy, host is very great with details as well. Since I've learned about Turo, I will only be using Turo, all of the vehicles that I rented were very nice, with plenty of space inside of the vehicle as well as plenty of trunk space.

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    Reviewed Aug. 11, 2024

    Everything was going great. The first day when we got a blow out coming over a bridge in Tuscaloosa Alabama and when I pulled over there were 6 other vehicles that had a blow out at the same Spot but after about 5 hours and finally finding the same tire Everything was fine from there on out. Made it home safely and we had a great time. Thanks for a good ride. Will use for my next trip.

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    Customer ServiceSales & MarketingPriceOnline & AppEase of Use

    Reviewed Aug. 11, 2024

    Was recommended by a friend and decided to give it a try. Was very surprised how easy and affordable it was. Loved it and the host was great and responded when needed. We will definitely use again and recommend to all our friends. The app was easy to use and all the information was needed was provided.

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    Customer ServicePunctuality & SpeedTimeliness

    Reviewed Aug. 11, 2024

    The host had to change the pick up time twice, so I picked up vehicle two hours later than intended. Then, she accused me of not turning in the vehicle a day and a half after I turned in the vehicle. I turned in the vehicle early and ended my trip. I thought everything was ok until the host contacted me a day and half later asking me where the vehicle was. I told her exactly where I left it. She said ok but hasn’t answered my phone call or texts since. I have tried to contact her to see if everything is ok with no response!

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    Sales & MarketingStaff

    Reviewed Aug. 11, 2024

    Great service and very friendly. They also offer a great selection of cars. When dropping the car off they give you a hour or two to get the car back. Safely first always. I will always use this location going forth. They offer a discount when returning the car. I like the fact that they are right by the airport.

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    StaffEase of Use

    Reviewed Aug. 11, 2024

    Very streamlined process. Makes communicating with the hosts extremely easy. App is user friendly and easy to navigate. The selection of vehicles provides many opportunities. Whether you’re looking for a fun new vehicle experience or more of a strict mode of transportation the Turo app offers it all. I’ve recommended the Turo app to many of my friends and family. I’ve also thought of exploring the Turo platform as a host. I see the potential the Turo app has as a passive income source.

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    Sales & MarketingPriceOnline & AppRates

    Reviewed Aug. 11, 2024

    I have had the app on my IPhone for a few years now and finally after finding car rental prices unreasonable for a recent business trip I pulled the trigger on a Turo rental and I was happy I did. It was a lot easier than I anticipated from beginning to end. I got a brand new truck for a great price! I will be using Turo a lot in the future!

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    Reviewed Aug. 11, 2024

    I had a great time on vacation and using Turo for my rental was great no standing in rental car lines. This was my second turo trip and I will be using it again. The rental car was ready for me when I arrived at the airport. Pick up and return both went very smooth.

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    Reviewed Aug. 11, 2024

    The van was great and provided me a smooth ride. There was no problem or whatsoever that would cause me not to come back for it. I recommend to those traveling in and around Des Moines or in IOWA as a whole to rent this van for reliability and smooth ride. The owner is also a good man. Though I did not see this guy but he related to me when necessary thru Turo.

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    Reviewed Aug. 11, 2024

    The host is great, she went above and beyond, and the car is incredible. We literally drove around for 3 days and only used less than half a tank. We filled up for $50 our whole trip. It was great and she was great. We will rent from her again definitely.

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    Sales & MarketingPriceStaffFollow-Through

    Reviewed Aug. 11, 2024

    I had a great first experience with Turo. David the owner was superb and the rental went smoothly. The Turo experience was seamless. The car was exactly as advertised. I plan to use Turo again soon. The only thing which is not Turo issue the cost of the rental was high but it is supply and demand. David the owner was very responsive for this rookie.

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    Punctuality & Speed

    Reviewed Aug. 10, 2024

    The car was in great condition. Pick up was easy. The owner was a little late but it was communicated so it’s alright. The car was very comfy and did not have any smell of smoke which is big for me because I don’t smoke! The car was very good on gas also. I was very pleased at the end of our trip. I would definitely go through this owner again.

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    Staff

    Reviewed Aug. 10, 2024

    I left some stuffs when I return the car. I am immediately contact automobile owner, But they are very un-cooperation & very disappointed. I am still contact her now. But they didn't answer me yet. I don't understand what's going on. If they didn't answer me, I will contact police dept. and file the claim and report.

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    Customer ServiceCoveragePriceRefunds & PayoutsRates

    Reviewed Aug. 10, 2024

    I've now rented 3 times. 2 times from the same person. Easy to access, reasonable process and prices. Great communication, and really responsible owners make this the best. Great availability of many different models. No huge deposit, as with traditional rental companies. Can pay up front, no issues. Insurance cost is reasonable. 10/10 recommend!

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    Price

    Reviewed Aug. 10, 2024

    This is wrong, that is not how I gave him that car back! None of that is mine and I do not smoke! At this point I feel highly offended. Apparently we live in a world where someone can say someone does something and you just take their word for it. Did you date or time check the photos he sent you? Is there actual proof of a scent? I need you all to look into this before you try and charge me $170 plus off of a person's word! I want to dispute this! I WILL NOT LET THIS GO!

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    Customer ServicePriceStaffTimelinessValue

    Reviewed Aug. 10, 2024

    Scripted customer service, not oriented to resolution. I have called at least 4 times. All the reps give me different answers about a reimbursement, sent 5 emails with no response. I’m thinking that what you save in TURO vs a traditional rental is not worth it due to the bad customer service.

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    Staff

    Reviewed Aug. 10, 2024

    We had an excellent experience renting a vehicle through Turo. Turo is an amazing app! Makes car rental so easy. The owners also help make everything run smooth. Vehicles are well kept and owners are easily accessible if needed. Will definitely use this app again when taking family trips.

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    PriceStaffRates

    Reviewed Aug. 9, 2024

    Used Turo multiple times and have had amazing experiences each time. Hosts are always amazing and take really good care of the cars. Turo takes the worry out of finding a rental car for an affordable price. Vehicle selection is really great, multiple different styles from sporty to family.

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    Sales & MarketingPunctuality & SpeedOnline & AppEase of Use

    Reviewed Aug. 9, 2024

    Turo was very easy to use. A reliable place to rent a vehicle. The system verifies your driving status very quickly once you create an account. A quick process to begin your car renting experience. We feel very satisfied with Turo after our first experience. The app is very easy to use and searching for vehicles matching your exact need is very easy. We recommend to family and friends. Turo is now our first spot for any future vehicle rentals.

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    Customer ServiceTech

    Reviewed Aug. 8, 2024

    The owner made pick up and delivery very easy! Great communication throughout! I have used this same provider twice now with great results each time. I find the cars offered on Turo are very reasonable. I will continue to rent cars using this app for all of future trips.

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    PriceEase of Use

    Reviewed Aug. 8, 2024

    Turo App is easy to use and to communicate directly with the car owner. Was looking for an inexpensive rental, as we were going hiking and were only using the car to get to and from the location. Saved about $300 with Turo. Easy check-in and check-out via lockbox. No standing in line behind the counter. Definitely reccomend.

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    Reviewed Aug. 8, 2024

    This was only the 2nd time I’ve used TURO and I am a huge fan. It’s way easier than rentals and you get to choose the car you want. If you want to try a different car out then this is your best option. I will be using this every chance I get.

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    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 8, 2024

    Great experience with TURO! Usually shuttling to the rental area, standing in line, filling out all the paperwork, being taken to the car… Long process that sucks when you want to start your vacation and that is if everything goes smoothly. Our TURO car with a private owner was SO easy. Minimal and easy communication with the car waiting for us to just get in and drive away. The cost was half what all the rental companies were charging.

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    Customer ServicePriceStaff

    Reviewed Aug. 8, 2024

    I was not knowledgeable at all with how an electric car performed before renting. I will say everyone I communicated with was pleasant and helpful. Car was clean and ready to go. Return was easy as well. I was told to where I could charge and given an app to help locate charging stations. Overall, I’d give it a 10/10 for experience. 10/10 for cost to charge. 5/10 for how long it took to cool off the car in the hot AZ heat. 10/10 staff communication.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2024

    This Outback was an excellent car for exploring the beautiful mountains, on highways and country roads alike. Subaru’s safety features are exceptional. The car offered a comfortable ride, good gas mileage, and plenty of packing space. We experienced an easy pickup and drop off, and clear, friendly communication. I would highly recommend this vehicle to others who want to spend time seeing Idaho and Montana.

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    Sales & MarketingOnline & AppStaff

    Reviewed Aug. 8, 2024

    The vehicle and the host was the upmost reason on why I love Turo so much! It’s so convenient and the host was so respectful and responsive. The host’s neighborhood was very beautiful and safe. This being my first trip he explained the check in and check out process great. Even though the app does it was just easier hearing it from the host. I’m going to book again soon!

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    PriceBilling

    Reviewed Aug. 7, 2024

    I thought the pick up and drop off were easy and efficient. I was supposed to have airport fees removed from my charges but the tax was still on the bill. I didn’t pick up at the airport. I picked up at Park DIA in Aurora, CO. I was instructed via the renter to do this to avoid airport fees. Makes no sense to me. Why put that in the rental if I still get charged?

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    PricePunctuality & SpeedRates

    Reviewed Aug. 7, 2024

    Easy way to get a rental without having to wait in long lines, getting exactly what you wanted to rent, and no huge guessing game on total price of what you're renting or a if there is a huge deposit or not. Everything is written out and all taxes and fees are shown before completion.

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    Staff

    Reviewed Aug. 7, 2024

    Excellent car and excellent experience with host. The Car was in excellent condition and host very nice and accommodating. I will rent a car from this host again as I have already done it in the past. Location of host was very convenient for me and the host was very accommodating for pick up and drop off of the car.

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    PriceStaffRates

    Reviewed Aug. 7, 2024

    Very happy with the vehicle I ended up with. Host accepted my reservation on very short notice after the vehicle I originally booked, cancelled on me just hours before my trip. Unhappy with Turo support and their effort to help accommodate me. I originally booked a vehicle 2 months prior which helped me lock in a great price. I had to pay a higher amount because I had to rebook another vehicle 4 hours before my trip due to the cancellation

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    PriceRates

    Reviewed Aug. 7, 2024

    I really enjoy going through Turo when looking for my next vehicle for my next trips. It gives me a variety to choose from with an affordable price. I also like that it is very safe as far as picking up and dropping off. Just an all around easy and great experience.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 7, 2024

    Everything was good. Once my scheduled car got dropped about two minutes later Turbo Customer Service was asking me if I needed assistance for another car and also explained that the dropped car was not up to safety standards. The owner of my last trip was excellent. Thank you for everything and thank you Turo.

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    Reviewed Aug. 7, 2024

    First off I'd state that Turo cancelled my reservation at the last minute because the car was in a crash so what about a replacement? Company was not concerned with me being left stranded at the airport but the replacements they even offered didn't even fit my budget or mileage requirements. Because of TURO I had to spend an extra 2-3 hours at the airport scrabbling to get another car at the last minute none of which I was compensated by the company if it wasn't for me not ruining my vacation Turo would have seen a lawsuit for me for leaving me high and dry in an area I did not know about.

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    Punctuality & Speed

    Reviewed Aug. 7, 2024

    This last trip was horrible. I always rent from you guys. I never had an issue, but they left the oil cap off the engine by time I we got in Lafayette Louisiana the vehicle started jerking real bad. I had to exit off then the low oil light came on flashing on the dash as I was exiting off the freeway, oil was all over the windshield, all over the car in the front and side, all the hood. It was horrible. We went to the truck stop and my husband had to buy oil and in the vehicle this was horrible.

    We were supposed to be going to New Orleans after we dropped my brother off in Lafayette and come back to Houston on Sunday. I just ended the trip early because it just was a bad experience all the way around. This is not acceptable, but I don’t believe it’s the host fault. My host was Khanh’s It’s where they took the vehicle a Toyota Corolla Cross to get the oil change. They forgot to put the oil cap back on. I have rented from this Khanh’s several times before and I never had an issue.

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    Staff

    Reviewed Aug. 7, 2024

    I was literally 31 minutes from landing when I received a Turo message that my trip had been cancelled! How? Why! I didn’t do anything! Traveling with small children is already hard enough and this situation made it more stressful. Luckily the added funds to help rebook a different vehicle allowed me to only have to spend an additional $24 but the whole ordeal sucked!

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    Staff

    Reviewed Aug. 6, 2024

    The Audi was a great vehicle! It was very clean. I do not normally drive an SUV. It was very convenient for shopping at the outlet mall and for transporting all of our luggage. It was easy to drive and park. The owners were very responsive when I had a question. I would definitely rent from them again.

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    Customer ServicePriceStaffBilling

    Reviewed Aug. 6, 2024

    Turo charged the wrong card account and then when I tried to correct it they would not respond in a timely manner. Very unprofessional as if they are so hard up for a payment. They won't even allow you to pay properly. Made the account overdraft which left an extra $50 bill on my end. Thanks a lot.

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    Reviewed Aug. 6, 2024

    We rented a 2021 Jeep Compass from Theresa and she was very accommodating. We arrived on a cruise ship and she parked the car right where we got off the ship which was very convenient. The Jeep was spotless and in great condition. We drove around Ketchikan and went to the beach, took hikes in the forest and had a great time. We will be renting from Theresa on our next trip to Ketchikan!

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    PricePunctuality & SpeedRates

    Reviewed Aug. 6, 2024

    Best way to rent a car ever!!!! Plenty of cars to choose from in any category. Easy to find what you need. No lines and no waiting to pick up our drop off the vehicle. Prices are better than those through big car rental companies. I'll only rent through Turo from now on!

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    Customer ServiceRefunds & PayoutsStaffTimeliness

    Reviewed Aug. 6, 2024

    Have been a loyal Turo customer for years and have never had a problem. However, we won't be using Turo anymore and will be discouraging others from doing so. This last weekend, we booked a vehicle to use between when we disembarked from our cruise and when we needed to be at the Miami airport the next day. I messaged the owner of the vehicle to request a pick up and port and a drop off at the Miami airport. No reply until the start of our trip when the owner sent a picture of the vehicle 15 min away. When we tried to contact them, all they stated was that, "We don't provide delivery." I tried to inquire about what we could do to resolve the issue and they refused to reply. I even tried to call them without success.

    When I called Turo customer support, the lady we talked to (Yang) was unwilling to help us. She refused to let us speak to a supervisor and kept reminding us that a cancelation would result in a penalty (~$32) on our side. Yang also tried to contact the owner of the vehicle without success. Very upset that we were made to pay for the miscommunication (really non-communication) by the owner of the vehicle we were trying to rent. Again, we will not be using Turo again and encouraging others to do the same.

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    StaffBilling

    Reviewed Aug. 6, 2024

    It’s convenient, but the fees are kind of higher than traditional rental car companies. For people who don't have a credit card, or have a low credit limit I would recommend Turo because they don’t require a deposit. I have experienced picking up vehicles that have not been clean and the gas level was not full.

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    PriceStaff

    Reviewed Aug. 5, 2024

    First time using Turo and it was great. I recommend it if you have never tried it. Instructions on how to pickup and dropout were excellent. Rented Porsche Macan and it was very clean and fun to drive. I will use Turo again. For the week the cost was less than the major rental car brands.

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    Customer ServicePrice

    Reviewed Aug. 5, 2024

    Most definitely recommend this site to family and friends. So far, I've had good experiences with this site. Vehicles were on point, communication was good from when we pick up vehicles and dropped off. Cheaper than rental company. I'm glad someone had recommended this site. I didn't believe it at first until I'd booked my first trip and it went well.

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    Sales & MarketingPunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed Aug. 5, 2024

    Everything it’s great with Turo app. I love it. I've been using this app for a while now, and I must say it has exceeded all my expectations. The service is impeccable, consistently reliable, and incredibly efficient. The user interface is intuitive and easy to navigate, making my experience smooth and hassle-free. The app offers a wide range of features that cater to all my needs, and the support team is always prompt and helpful whenever I've had any questions. Their commitment to customer satisfaction is evident in every interaction. I highly recommend this app to anyone looking for top-notch service and a seamless user experience. Five stars all the way!

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    Reviewed Aug. 5, 2024

    I had to go to Texas on short notice and so booking flights and hotels and out of all that the car rental was the easiest by far. The car was ready for me at the airport. Made my life so convenient because I didn't have to stand in a rental car line after a long flight.

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    Reviewed Aug. 5, 2024

    We really enjoyed the FIAT SUV very much and loved having the car play feature in the Houston traffic. The fuel economy was great too and we were thankful to have paid in advance for the refuel. No need to stop on the way to the airport. Thanks very much again!

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    Reviewed Aug. 5, 2024

    David was on time with an impeccable vehicle. The entire experience was flawless from registering, selecting the vehicle to pickup and dropoff. One smooth operation, no standing in line or taking a shuttle to an off airport area and no filling out endless forms at the counter because there is no counter to delay you from your travels.

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    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 5, 2024

    This is my second time renting through Turo and it’s easy and fast. The prices are excellent when you only need a vehicle for a couple of days. I feel that when using a personal vehicle it’s clean and taken care of better than a large rental company. The pick up and drop off has been simple and convenient. The host is always responsive and checks in throughout the rental time. There is a large selection of choices which is a great benefit.

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    Staff

    Reviewed Aug. 5, 2024

    "The check-in and drop-off process was easy and hassle-free. The car was in great condition and the owner was wonderful; very responsive and accommodating. We rented the vehicle for 4 days and it was perfect for our family trip. We had an amazing time and the car added to the enjoyment of our adventure."

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    Sales & Marketing

    Reviewed Aug. 5, 2024

    I’ve been using Turo for quite some time now and all I can say is phenomenal experience, Turo make it so easy and hassle free to rent either for a trip or if you want to drive your dream car for a few days. So far I’ve only had very happy memories with turo and as long as it’s around, I’ll keep using it, I do wish they could give more discounts for their elite users like myself.

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    Contract & TermsPrice

    Reviewed Aug. 5, 2024

    This man is trying to get money out of $11 dollars for gas that just let you know how petty he was and for Turo for y’all to let him charge me for that as many times as I haven’t been with y’all and I never had this problem out of nobody else that rented a car to me come on. He ain’t got no pictures of the inside of the car so now he trying to get down. That’s all that is.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 4, 2024

    William was a fabulous person to deal with. His communications were timely, informative and complete. Highly recommend William and Turo! Our Bronco Sport was clean and well maintained. Very comfortable to ride in and haul our luggage. Got great gas mileage and in the Florida heat it cooled down quickly. Beautiful color too.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 4, 2024

    Our host was great response to our question and able to arrange our early arrival. He communicated well to me and was able to drop the vehicle at our campsite. It was clean and well mantain and great for family of six. I would rent from him again and will recommend to our friends. Thanks again.

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    Staff

    Reviewed Aug. 4, 2024

    It isn't what goes right that makes a host great. It is when something doesn't go as expected and then the host corrects and makes the situation right. In every case, Vito made the situation right and I so appreciated his honorability. The car drove great. It was comfortable. Had some dings and some worn areas inside and out but that just made it that more comfortable because although we took great care of this car, we weren't so nervous about driving a brand new rig around Alaska.

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    Staff

    Reviewed Aug. 4, 2024

    I have rented several vehicles through TURO and I absolutely love it. All the owners have been amazing. I tell everyone about TURO. I go out in costume around the country and so I take that opportunity to tell people about TURO. I rented a cute pink BMW. I recently rented Joel's green Jeep as I went to Georgia to be filmed in a music video for my good friend Glenn Baker's song Soldier Strong.

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    PricePunctuality & SpeedHonesty & Transparency

    Reviewed Aug. 4, 2024

    We love Turo for renting a car versus the traditional options as it's much easier and quicker. No waiting in lines, no needing to be picked up to go to another location, and it's much less expensive. There aren't hidden fees. Pick up and drop off are easy. We've used Turo twice and will continue to use them for rental car needs.

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    StaffHonesty & Transparency

    Reviewed Aug. 3, 2024

    This is my second rental in Herber within one month. Honestly, I would look to rent his car all the time ... He is so professional and kind and his car is TOP NOTCH. The car was very clean, pick up and drop off was VERY easy ... and the entire rental experience was AWESOME!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 3, 2024

    I was initially a bit apprehensive about using the service for the first time, but I’m pleased to say that the experience far exceeded my expectations. The entire process was remarkably smooth and user-friendly, which made everything straightforward and hassle-free. The selection of vehicles was impressive, offering plenty of options to choose from, and the responsiveness of the team was commendable. Their prompt replies and helpfulness contributed significantly to a positive experience. I genuinely appreciate the excellent service and support, which allowed us to enjoy a fantastic week. I would certainly choose this service again for future needs. Thank you for making everything so seamless and enjoyable.

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    Customer ServicePriceRates

    Reviewed Aug. 3, 2024

    The car was like the photos, communication with host was clear and smooth. The car was clean, with the tank full and in good condition. Pick up and returning if the car was easy and convenient. The offer of unlimited mileage and fair price was the primary motive to choose it.

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    Staff

    Reviewed Aug. 3, 2024

    Greg was a great man to deal with. Very friendly. Car was clean and was well maintained. Easy pick up and drop off. Car drove well and was above my expectations. I would use Greg again in the future when I'm in Las Vegas.

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    CoverageStaff

    Reviewed Aug. 3, 2024

    Just the right size and vehicle we need for 5 adults. The covered bed was the best since we did have rain and it was also very roomy to hold all our luggage as well as fish boxes. Truck was very clean. Pick up and return was seamless. Very helpful and supportive host.

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    Staff

    Reviewed Aug. 3, 2024

    A perfect rental transaction. Sonja could not have been more accommodating and made our trip a success. She helped us out when the airline made a last minute change to our flights. Book your rental with confidence. 5 Star - 5 Star - 5 Star.

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    Staff

    Reviewed Aug. 3, 2024

    I’ve been using Turo app quite a few times and love the simplicity and flexibility of it. It also helps every now and then when Turo sends promo codes or offers. It’s like you can’t help but book something. Please keep the offers coming. It’s what makes you stand out even more than rental car companies.

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    Reviewed Aug. 3, 2024

    For a 77 year old that is not very tech savvy this was as easy as it could be! It seems that everything was set up for people like me, and I so appreciate that. I have been telling everyone I know about the ease of Turo and will continue to do so.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2024

    The vehicle owner Shannon was great and very communicative and helpful even with our problems with internet because of my old cell phone.. The Ford 350 van ran great, tires had right pressure and everything worked plus it got good gas mileage. The sign in was easy even with old phone and communications good by Turo, as well. We were first time Turo customers and will use Turo and Shannon's cars ....

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Aug. 3, 2024

    The best part about renting through Turo is that there are no rental car lines picking up or returning. And of course, better pricing. The car was clean and drove as expected. I waited too long, so there was only 1 car available. The owners of the car responded immediately to all my questions by phone and through email.

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    Punctuality & Speed

    Reviewed Aug. 3, 2024

    Turo has become my go to place to rent a vehicle. It's fast, reliable and I haven't had a problem yet. Thank you Turo and I plan on keep renting from you guys and recommending you to friends and family for their trips.. Great for out of town or just running around town. They have everything to fit your needs.

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    Customer ServiceCoverage

    Reviewed Aug. 3, 2024

    Host blamed us for pre-existing damage to vehicle. I will never use Turo again. I’m glad I purchased the additional insurance but never expected to be blamed for damages that were already there. We haven’t heard back from Turo and their customer service needs to be more than just AI.

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    Reviewed Aug. 3, 2024

    The best ✅. Good service. Easy to rent it. Good cars and clean Slingshot. The best place in Las Vegas! I definitely highly recommend this business to rent again for friends and family visiting Vegas or a resident! My Slingshot was clean.

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    PriceMaintenance

    Reviewed Aug. 2, 2024

    I rented a long range Tesla Model 3 for a combination business and pleasure trip to the main destination of Harrison Arkansas. The car performed exactly as expected (it is an older model so the range was not as good as more recent models). The Superchargers I used worked flawlessly providing a nice bathroom and snack break on the way down and back. There was no chargers at my destination but staying with family the car charged overnight using the regular outside wall outlet.

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    Reviewed Aug. 2, 2024

    The car was perfect and drove great. Anthony was very easy to work with. Easy to find the car and return the car. Will definitely want to rent from Anthony again. All questions asked were answered in a very timely manner. Working with Turo is a very easy process. Thank you.

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    StaffEase of Use

    Reviewed Aug. 2, 2024

    Experience was enjoyable as always. The platform is easy to use. The host (Michelle) is easy to communicate with, flexible, professional, yet down to earth which is why I'm a repeat customer. The car was clean, ran smooth and is in a convenient location. Would definitely book with her again.

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    Punctuality & Speed

    Reviewed Aug. 2, 2024

    Owner was awesome. The car was great. It was a good experience! The car rode smooth. It’s was very nice and clean, it was great! It was awesome for a short quick road trip. I will be using him again for any future trips if possible! 10/10 would recommend for friends and family.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 2, 2024

    The car was everything I expected. Really clean and nice car. The owner was really fast with his response and made sure I had the best experience with car because it was my first time driving a Tesla. I would said from now on I will make sure I look up fast recharging places.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2024

    We rented Tiffany’s 4 Runner for our vacation in Kauai. She definitely is 5 stars. Communication was outstanding. We were delayed on arrival and there were no problems. First time renting from Turo and she made it super easy. The vehicle is perfect. No issues, and very comfortable. Would never rent from anyone else on our next visit

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    PricePunctuality & SpeedRates

    Reviewed Aug. 2, 2024

    Turo turned out to be the best way to rent a car in Alaska. Price and availability was way better than going through any other rental company. Had a problem with my 1st choice (not turo fault) and turo quickly was able to resolve the situation and save my trip. Will definitely be going through turo next year. Thank you turo for everything!

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    Staff

    Reviewed Aug. 2, 2024

    It was an easy transaction to pick up the car and drop it off. Gorege was easy to contact and get the information need. He even was supportive when I needed help. Turo has been very helpful over the years. I’m very grateful. To experience being able to rent different cars from different owners and states. I haven’t experienced anything bad deal yet. Which I am very happy about.

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    Customer ServiceRefunds & PayoutsMaintenanceStaff

    Reviewed Aug. 2, 2024

    So I left him a 5 star review and then 3 days after I returned the car, he text me on Turo app and I didn’t see it. He then text me on my personal cell phone accusing me of putting 2 knicks in one of the rims on his car. I still have the text exchange if you would like to see them. He wanted me to send him $150 to fix the rim. I asked him for a picture and he refused to send me a picture. He then accused me of painting the rim and trying to be deceptive. I really do not understand. I know that I did not paint anything. And I did not see any knicks in the rims and I have a video of the entire car that I walked around and took before I returned it. I do not appreciate the accusations and I should get an apology from him.

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    Punctuality & Speed

    Reviewed Aug. 2, 2024

    The car was great, like new and very clean. The service was even better! They picked me up outside my gate and drove me to the waiting car. The car had a toll transponder and was full of gas. Afterwards he dropped me off right outside my gate again! Will definitely rent from these same folks in the future.

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    Punctuality & Speed

    Reviewed Aug. 2, 2024

    I was assessed unfair parking fees after the owner waited a full day to retrieve the car, and Turo refused to hold the owner accountable or follow their own policy. I had used Turo 10+ times prior to this issue, but this handling by customer support was so poor that I will not be using Turo ever again.

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    Reviewed Aug. 2, 2024

    I have always had great experience with the rentals I chose. Most of the owners are very communicative & supportive once you are away with their property so you are served with rightfulness. I am a 6th time Turo user. And I continue to use it when it’s needed.

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    Sales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Aug. 2, 2024

    The experience was incredible, the app very fast, the host very friendly. I really enjoyed. The spots were so beautiful I mean stunning. I think that the people always should got a Turo as first option. They have a lot vehicles and you could choose the best one! Thank you Turo and see you next time.

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    Customer Service

    Reviewed Aug. 2, 2024

    Raphela was a beautiful host. SUV was immaculate and drove well. She kept in communications with me to ensure I had no problems. The vehicle does have a tracker, but I found that comforting, because I knew if something were to happen that it wouldn't be hard to find me or the vehicle.

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    Reviewed Aug. 2, 2024

    There was a slight setback with the original vehicle that was booked but the host had a replacement that made my expectations. I liked the van he provided for my booking, it was nice & clean with a full tank. I'll likely will book a new trip with this host again.

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    PriceStaffRates

    Reviewed Aug. 2, 2024

    It was good experience, had a little trouble finding place to pick up the car but Billy was very helpful, getting a hybrid vehicle was good. It saved me some money and renting price was good too, next time in LA I will try to get a car from Turo.

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    Staff

    Reviewed Aug. 1, 2024

    Very clean car and friendly host. Enjoyed to drive. I do recommend this car. Very nice color on car too. Android Auto connects which is nice. Very good on gas. Enough room for all of us to have a good trip. I would rent this car again and again. Thank you.

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    Reviewed Aug. 1, 2024

    I have not had any problems so far, I will use them again. I know some people who rent out cars, they can be a problem, Turo needs to work on those people. They are ruining it. People told me that some car owners will cancel your rental the minute you go to pick it up.

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    PriceRates

    Reviewed Aug. 1, 2024

    Smooth, you will get the vehicle you signed up on. There were many vehicles to choose from with different prices per day, I was able to pick out the exact vehicle that I needed. The ownership also was very supportive and I communicated to them my exact purpose and that was alright with them. The mileage allowed for the price were suited my needs. Thank you

    Nick **

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 1, 2024

    $100 discount offer from Turo, prompted me to take action. The truck & host were Outstanding! The ease of pickup/delivery was awesome! Jessica R., was super sweet & the truck was spotless & full of gas! Can't wait for my next excuse to rent from Jessica R. Happy Trails!

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    Punctuality & SpeedStaff

    Reviewed Aug. 1, 2024

    My experience with Turo was positive. The host was friendly and accessible. Also, the vehicle was of high quality and had good gas mileage. Picking up and returning the vehicle went smoothly without any issues. Finding a car on Turo was quick and straightforward. It was easy to download my driver license information.

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    Staff

    Reviewed Aug. 1, 2024

    My last experience was great, I have no complaints. The person I encountered with was pretty cool and everything went smoothly. I will continue to do business with Turo if everything remains good, professional, and easy going. I do believe that Turo needs to give more incentives and deals to regular customers. Thank you!

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    Staff

    Reviewed Aug. 1, 2024

    Gagik was incredibly accommodating and responsive, making the pick-up and drop-off process seamless. They were also very friendly and provided clear instructions and helpful tips for getting the most out of the vehicle. Vehicle was exactly as how imagined! Don't hesitate to book this vehicle when you’re in the LAX area!

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    Customer ServiceStaffValue

    Reviewed Aug. 1, 2024

    Marcus was fantastic. Truck was awesome. Amazing ride. Very comfortable, clean, fueled up, ready to go and in fantastic condition, he had all cosmetic issues documented (all very minor). Great communication. Great value. I will rent from Marcus again.. I highly recommend using Marcus in Phoenix. Great value and the best vehicle. Couldn’t be more pleased.

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    CoveragePriceMaintenance

    Reviewed Aug. 1, 2024

    I chose to use Turo because I always experience difficulties with car rentals through airports. We had a rock strike our rental windshield. Owner wanted to use a friend to replace the glass and didn’t want to accept my glass insurance coverage. I was told, “he gets the glass cheap through a third party right from China.” The glass repair estimator that I had evaluate the damage said, “this is cheap aftermarket glass and it’s probably why it cracked in the first place.” I was still doing back and forth conversations about invoices and repairs over a week after my vacation was over. I will not use Turo again.

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    Customer ServiceStaffTimeliness

    Reviewed Aug. 1, 2024

    Turo has excellent host with reliable new vehicles who always do business in a positive professional manner. Turo and its customers who rent out their personal vehicles provide a higher quality of customer service than any other leading commercial car rental company. I will continue to always use Turo as I said very dependable & reliable. I could always get an immediate response from owner, you can’t get that result with other leading companies.

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    Price

    Reviewed Aug. 1, 2024

    Love Turo for the convenience. I love walking past all of the rental counters and going straight to the car. Same on the returns. No hassle on either end. Also is typically a little cheaper than the big rental companies. There are always enough options to meet our needs. We travel for sports and have 7-8 kids with us at times. We can always find something that works.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed July 31, 2024

    Everything went well. The pickup and dropoff at the private lot near LAX went smoothly. Car was clean, comfortable and nicely equipped. Host was quick to respond to questions about the car’s warning lights during rental. He was very responsive both before and during rental and answered many questions before I rented from him. Turo’s rental system and the app worked fine for me.

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    Sales & MarketingPriceStaffFollow-Through

    Reviewed July 31, 2024

    Very clean car that gets great gas mileage. The car holds a lot of luggage, is comfortable and economical. Cost was very reasonable and car was as advertised. Owner was very responsive and helpful throughout the rental. Would rent from him again. Car was very clean inside and ride was nice.

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    MaintenanceStaff

    Reviewed July 31, 2024

    First off I want to say the host is very responsive. He helped me with every detail from finding the car to assisted me on how it worked and the functions. The car itself was very clean. Well maintenance and drove with a luxury fill. I loved how the sunroof went all the way to the back, which also gave my backseat passengers a full sunroof view. The stereo system is loud and all my guests were very comfortable. Car is very roomy. I visit Miami quite often so I will definitely be renting this vehicle again, the overall experience was wonderful. Thanks for being a great host

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    Staff

    Reviewed July 31, 2024

    This is my 2nd time renting with Turo. I have been impressed. Richard has been a wonderful host. I enjoy renting from him. He is accommodating and takes great care of his cars. The car was good on gas and very smooth to drive. It was a comfortable ride and easily maneuvered through traffic.

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    Staff

    Reviewed July 31, 2024

    After finding my car at the airport, I was thrilled with its comfort and cleanliness. The Host was helpful, kind and responsive. The checking in and out process was easy and efficient. The Defender was fun to drive. I will definitely rent this vehicle again if I find myself in Anaheim California.

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    Value

    Reviewed July 31, 2024

    The trip was incredible and would use the same host again. Had a great. Was a perfect fit for my family and needs. Was clean, comfortable ride, great value for my needs. Would recommend this one to all in need of space and comfort. Had the best time. Easy to drive and access even for disabled people.

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    Customer Service

    Reviewed July 31, 2024

    Heathers VW was perfect to haul my stuff around for fishing and golf. No problems with the SUV. Good communication too. This Review site demanded I write more: painful. If I wasn’t pleased with Heather I wouldn’t respond. No no no no no.

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    CoveragePunctuality & SpeedStaff

    Reviewed July 31, 2024

    The car met all expectations and was way better than using the traditional rental companies. You get to pick the exact car you’re getting and it's not a random car or “similar” car so there are no surprises. The coverage levels are simple and easy to understand. You know what you’re getting through and through. You don’t have to wait in line, your car will be there waiting for you with specific step by step instructions.

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    Reviewed July 31, 2024

    I have had nothing but a good experience with Turo. We love all the options and the convenience of the service. I love the flexibility, add on possibilities, and complete control over what car we can choose that we want to rent. We will always use Turo when traveling and recommend it to others!

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    Price

    Reviewed July 31, 2024

    Not going to pay the fraudulent charges from LA Spot my last and final rental through Turo. I am talking to my lawyer about this. Situation this company is saying I put more miles on the vehicle when it's literally impossible to do so they put up fake pictures of another car.

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    Coverage

    Reviewed July 31, 2024

    I have rented twice going on a third now. Great options of cars especially minivans for family getaways. The most reason I rented on Turo was for the non ridiculous amount of deposit or insurance approvals others would ask. Love that is easy to book and happy that the Host are available to answer any questions anytime.

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    Customer ServiceStaff

    Reviewed July 31, 2024

    My overall experience was great. First the host was so thorough and helpful. Second the vehicle was nice and clean. You can tell it was well maintained because it got great gas mileage. All in all it was a pretty good trip with a clean and reliable vehicle. Pick up and drop off were a breeze, started with a full tank. Also the host wasn’t overbearing and only replied when needed. I would definitely rent from this host again.

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    PricePunctuality & SpeedBilling

    Reviewed July 31, 2024

    Turo has been my go to when I need a car. I drive older vehicles that just aren't past the age of long drives. To avoid any unforeseen breakdowns, expensive tow bills and dreaded repairs bills, I simply find a getaway car on Turo. Quick, easy and most importantly convenient!

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    Customer ServicePriceStaffRates

    Reviewed July 31, 2024

    Great experience with this vehicle. Excellent car and will definitely use again when in the area. Plenty of space, road great, plenty of room. Host responded when needed. Car was clean and easy to locate. I recommend PC Twelve when visiting the Queen city! Great price on Gas purchase from host as well. Did I say Clean! Ok. Fit at least 2 sets of golf clubs.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 31, 2024

    Curbside pickup and drop off could not have been easier. Immaculate car, fully fueled, EZ pass attached and little tread wear on the tires. My rental agent was readily available by text or phone and quickly responded. While the rental was costly, I was glad to pay up for a premium German SUV and would rent the same car again.

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    Customer ServiceTech

    Reviewed July 30, 2024

    Process was easy, smooth and seamless. Communication with renter was clear, and super easy to follow. The time it took from check in to driving the car was less than 10 mins which was way less than going the traditional car rental route. I look forward to using this service and service provider in the future.

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    Customer ServicePriceMaintenanceStaff

    Reviewed July 30, 2024

    My son got sick. I cleaned it up real good and the host still charged me....then Turo sent me a ridiculous email. Won't be renting for a while... I spend a lot with turo... Just don't understand why corporate America is so greedy when it comes to high spend customers. So I'll be telling a lot of my friends. The cleaning fee should not be charged. The host should pay it's called part of doing business.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed July 30, 2024

    I rented the car from Mark **. He was flexible and his car was amazing. AC worked amazing. Mark is a great host. Turo customer service sucks and they are con artists. Charged me sales taxes then said I didn’t pay them. Tried to get double then I called and they act like they don’t speak no English. I will never rent from Turo again.

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    Staff

    Reviewed July 30, 2024

    Eric was great at communicating. The car was clean and in great condition, and it drives really well. Bluetooth is easy to set up for music. Pick ups and returns were a breeze too. Fantastic experience overall and I will definitely return to this car and Eric whenever I need to rent.

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    Staff

    Reviewed July 30, 2024

    Rosa was very responsive and the car was clean and spacious. We were there for a family trip and we enjoyed the trip as well as the vehicle. Very easy instruction to pick up the vehicle as well as dropping off the vehicle. The vehicle is very good at gas efficiency, I drove about 400 and had to put the gas once only.

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    Customer ServicePrice

    Reviewed July 30, 2024

    So convenient and much more affordable than the average rental car company! We have rented several different times and each experience has been great. We have even rented car seats and they have been very convenient! The communication has been clear and concise keeping everything seamless. Love Turo and would recommend to friends and family!

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    Sales & MarketingPrice

    Reviewed July 30, 2024

    Hello my experience so far has been great with you guys. I’m always able to find a car that meets my needs for travel or in town trips. I do wish they offered more like discounts if you’re only renting one day because the charge for one day is like really to charge for two days but other than that, it’s pretty convenient. We recommend highly.

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    Staff

    Reviewed July 30, 2024

    I Have you used Turo in the past, but the Resla/Tesla rental via Turo was great. No issues, vehicle was amazing, support from my contact was awesome. Pick up and drop off was flawless. The only complaint I have, is the digital key that they give you, I only used it through the web page link that I was provided. But there were a few times where I had low service and there was some latency. This made me a little nervous because I was completely reliant on internet service get access to the vehicle. But ultimately had no issues and it was a great experience.

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    Punctuality & SpeedStaff

    Reviewed July 30, 2024

    Great experience renting via Turo. Car owner was very quick and responsive whenever I had a question. Car was in good condition and was a pleasure to drive. The entire process was easy and checking and checkout was simple and straightforward. My only problem was internet access at the airport when trying to check out!

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    Punctuality & Speed

    Reviewed July 30, 2024

    Peter was great and On-Time. Even got up early to accommodate taking us to the airport. The car was clean and performed well. Not much else to say other than I would use Turo again. That's all folks, I gotta run.

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    PriceStaffRates

    Reviewed July 30, 2024

    First experience with TURO and quite pleased. No standing in line at the counter. Price was reasonable. Car was in excellent condition, even at 10 years old, and just like new Lexus. Owner was very attentive. Done with Hertz & Avis! Post-Covid, the big boys have gotten way too expensive and too impersonal. This was just the opposite. I'll be back!

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    Customer ServicePriceStaffValue

    Reviewed July 30, 2024

    I use this for the commute to work and back. This has been super easy and pretty affordable although I’ve had some good cars and bad cars it was always worth the money. The hosts are always there to help and respond if any issues. I’m glad something like this exists for people who actually need it.

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    Customer ServicePriceStaffRates

    Reviewed July 30, 2024

    I have rented from Turo many times and it's always easy and convenient! It's a great way to rent pretty much any car you want at a decent price! All the hosts have been amazing and customer service can't be beat! I would definitely recommend and will continue to use Turo in the future!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 29, 2024

    Very nicely done. The host was very helpful. And communication was perfect. I really appreciate the ability to adjust when our flights were cancelled and rebooked for a later time and her vehicle was still delivered. I would definitely recommend this host to a friend or a family member who is wanting to visit the area again and also with the mileage being 1600 miles was very helpful as you can’t explore the state without getting out and driving and everything so far apart, we were able to do everything we wanted to do in the different locations we needed to visit. Thank you.

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    PriceRates

    Reviewed July 29, 2024

    I rented two separate cars from Turo. Both were very easy pickups and dropoffs. Much less hassle than renting a car from a major company. There were many options to choose from and different price points with all costs laid out before choosing a car. The ability to cancel with no penalty as you get closer is also a major plus.

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    Sales & MarketingOnline & AppTimeliness

    Reviewed July 29, 2024

    First time I used it on a trip to Hawaii. Rented three cars. Everything was great. Only problem I had was with the app and the times of returning and picking up. It seems like the app needs some type of improvement because it will say that it's not available only if you change it by one half hour so I believe even when trying to extend it on the same day it kept telling me that it was unavailable so I had to switch cars even though I wanted to keep the same car.

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    Turo Company Information

    Company Name:
    Turo
    Website:
    turo.com