Turo Reviews

I must say my first time was amazing. The car was clean and fill up with Gas plus she answers all my questions especially going out city of Atlanta. All cars owner are do like she did, clean car, Gas up, and communicated with the driver. Even though they rent car on app there make be few more questions that they need to ask so keep line of communicated open at all times. If driver see where he can return car early even though he has already paid try to see what you can do I believe you always Want your products sooner if possible. Also if someone renting from you on regular basic give little discount or discount code they can use, trust me if you are giving good customer services they are going tell tell friends and family all about it!

Using Turo is so much easier and cheaper than renting a car. Will always use and recommended. I was really nervous at 1st using someone's car but once I tried it, I found the process to be so seamless and affordable that I use it for every city I travel to.

We flew in very late and all of the rental counters would have been closed. It was very nice to not have to worry about dealing with a late night rental or having to return in the morning to pick up a car. In the past we've had issues using the Turo app to unlock the car so I appreciate that the driver had an analog option so getting into the car was not a worry at all. The car was clean and very easy to access. The host gave us clear directions making everything even easier for our late night arrival.

I tried to get this resolved multiple times Monday. Neither agent could understand what my messages were saying. I selected pay later option and given the date of November 1 that the funds would be deducted from my account. That’s about three weeks from now and exactly what I wanted. Each time I attempted to book a trip I received the message that my funds are insufficient. I’ve used this option multiple times in the past. Why is the system looking for funds three weeks in advance. I selected the car and payment option at the time the money would be in my account. Yesterday I responded to an email from an agent with all of this information. I’m awaiting a response. I really like Turo and have recommended it to several people but this has been extremely frustrating.

I booked a trip to Scottsdale and the owner of the car had to cancel at the last minute so I was on my way to the airport for the trip without a car. It was too late to book something else so I was forced to Uber for the duration of my trip. I understand things happen but this really put me in a bind. This is not a problem with rental car agencies so I will need to take this into consideration for my next trip.

The first car I rented on the island of Oahu should NOT be on your platform. 140K plus miles---The headlight was out, the car barely started, and the owner (a bunch of guys who were running their own business) knew it! They came to where I was staying to fix the light, and replace the battery, but the car wasn't even safe to drive, it was shaking when you hit anything over 20mph! I picked up the car at 8 pm (in the dark) and text them immediately, ONLY drove 5 miles. They came at 8 am... and I returned the car only later that afternoon because I had no ride to where I was staying AND STILL GOT CHARGED AN ENTIRE DAY $52!!!

This is far from my first time using the services of Turo. I have used Turo on multiple occasions and it has always been a good one. From the time of securing the online reservation to the return of the vehicle, the process has been smooth and consistent each time. I will definitely use them again.

This was the easiest car rental process ever. The app allows you to narrow down your choices by price and vehicle trips... the app even allows you to search different locations helping assist with an easier drop-off and pick. The owner was also very helpful allowing me to extend my drop-off time with no charge.

This experience with Turo rep and host are really frustrating. I have not received the promised reimbursement of airport ticket. See details. Turo, please protect your guests and remove this host from your list. A lot of problems given to us by this host, Freddy. He ruined the whole first day of our trip, deceived and lied to us. I will also reach out to US public safety and transportation regarding this issue. It is really traumatizing what we went through, we were physically, emotionally and financially drained. We don’t want another victim on this scheme.

Have enjoyed every one of my Turo rentals over the past 12 months since becoming active. Every time the process has been easy, the prices have been more affordable than what legacy car rental companies charge, and the airport pick up and drop off has been breezy every time. Have an upcoming rental next week and am sure it will also go smoothly. Thanks, Turo for innovating another option for us all!

It was great customer service, the car got me to I needed to be, and it run pretty great. Definitely will be booking with him again when I come into town in January. Anytime I come to Cleveland. I’ll just try to book with him. He answered quick and it was easy pick up. Thank you.

Everything went perfectly. Car was great. Brandon was helpful and prompt. The car was clean. Good gas mileage, too. I liked meeting at the airport to pick up the car and bringing it back to a gas station near the airport and then having Brandon take us the rest of the way.

Amazing host. Was very accommodating from start to end. Car was clean inside and out and drove very smoothly. This car was great on gas as well. I would definitely book with this host again. I give the car and host a 10/10. Continue being a great host. You are phenomenal. Look forward to booking with you again.

Chevy Equinox Great service. Very professional. Clean and comfy. Car was great on gas and very driver friendly. Enjoyed driving this car. He answered my questions quickly. Easy to find and return car. Would definitely rent a vehicle from him again. Told my brother about Turo and his excellent service in renting a car from MM service.

I am dissatisfied with my experience because although the host had great communication before and during the trip, the vehicle was not ready to be driven as it was not sanitized nor cleaned and was making a loud noise occasionally over 60 mph, no freon in the vehicle making the a/c barely blow, and were in Houston. I notified the host and still kept the vehicle despite the lack of readiness due to immediately needing a vehicle to move my things out of storage.

I will only rent cars from Turo! The convenience of the whole process is what sold me. No need for crazy down payments like big rental companies and they are really reliable! I had to rent 2 cars in a week and it was smooth process. I will definitely be renting from Turo whenever I need to travel!

Mazda 2. Great experience. The host was communicative and accommodating. He checked up on the car about halfway through the three day rental. The pick up location was very convenient. The car ran flawlessly and was clean. It’s a zippy gas sipper with good AC. I would definitely rent again. Thank you.

Turo again came through! Being able to pick your vehicle, not just type of vehicle is important to me. Driving a beautiful Audi through the desert was bucket list material. The car was comfortable and sporty for our 1500 miles of driving. The host was responsive and fantastic. All around perfect experience!

The service was great, the car was clean and great on gas. Definitely will be using the app again for my next vacation. Went to New Hampshire and Maine. And also Boston and Salem, was a great time, ready to book again. Going to be going to Seattle next year, will be booking again.

Claudio was very helpful and informative. The car was as promised and performed excellently. It was clean and smelled good and he provided free bottles of water in the car. Would definitely rent from this owner again. Pick up and drop off were clearly spelled out and it helped that we could drop off and the departure of the plane.

I used Turo on a recent trip for business in Grand Rapids Michigan. I absolutely loved the convenience and accuracy of this service. I travel often for work, and I am often in need of a rental car. I find it very frustrating that often you are provided a generalization of the type of vehicle you will get, but you do not get to pick your vehicle. Additionally, even if the vehicle is equipped with Apple Car Play and/or GPS, the rental company charges you additional fees to use this daily. I find Apple Car Play a must for me when I travel, due to the easy and convenient mapping features.

Everything has been simple and easy. Each car I have rented the prices are great. I have yet to run into a host that’s not willing to help. I like it because you don’t have to have all the extras the big rental companies make you have. I’ll choose Turo over any of them any day. The selection is a lot better too in my opinion.

What I appreciate most about Turo is being able to pick out the exact vehicle I want and being sure that's the one I'm going to get when I arrive. As a guest I'd like to be able to better filter cars be features. For example, the Hyundai Palisade. There are multiple trim levels. I only want the top calligraphy edition with the massaging drivers seat and air conditioned seats and am willing to pay more for it. It's hard to search for it though and you have to wade through a lot of regular palisades. I don't think Turo should be penalizing hosts if guests choose not to leave a review.

I was just in Kona, Hawaii for two weeks, and really enjoyed my Kia Turo rental. Great gas mileage, easy Bluetooth navigation, plenty of room! I would highly recommend this vehicle. It was a wonderful experience. I look forward to using you again on my next trip. The pick up and return was really convenient!

Renting from Turo was so much better than rental companies! Nathan was SO helpful and responsive with everything! We had step by step instructions for pick up and drop off and the suburban was SO clean and perfect for our family! We especially loved the dvd player for the kiddos!

I had a very nice experience with Turo. My first time to make things better. It will be nice for the host to meet you at the car. So they can do a walk around the car together instead of taking a thousand picture. The pictures are cool for protection. Sometimes pictures can't always see everything. So if the person is doing, it would be a little bit better.

Easy pick up and return. Jay was very helpful, got back to me right away with questions I had. Love using Turo for my rentals. When searching, you get to pick out the vehicle YOU want to drive. Wouldn't go any other way. I would recommend Turo for your car rental needs.

Jason is a pleasure to deal with! I will use him every time I need a car in CT. Easy to communicate with and wants you to have a positive experience. Both times I have rented from him have been a positive experience. His car may not have all the bells and whistles but it is very clean and well maintained, great Gas mileage. He is accommodating. A pleasure to deal with.

Awesome, everything went well and the car was great, easy to drive, a bright color to see. Good gas mileage, clean. Would definitely rent again. Plenty of room for our activities. The goats on the BI are a little nerve wracking but this is not the fault of the car.

This is our 2nd Turo rental and the process is very easy. Car was super clean and got great gas mileage. Owner was very responsive. We found the same to be true with previous rental. Turo allows you to pick the car you want, which is significantly nicer with more options than using a rental car agency.

Extreme Auto is a great host, with beautiful vehicles. Very easy to communicate with and responds quickly. The CX9 I rented was well maintained and spotless. Great gas mileage, plenty of room for luggage and passengers. Great sound system, surround sound. Bluetooth, Apple car play, navigation system and sunroof. I found dealing with Usman to be an absolute pleasure. He's very professional and friendly with a good sense of humor.

It was easy to choose a car and reserve it. Six hundred miles was plenty for the 3-day rental. When I changed from 2 days to 3 days, the host and site were very accommodating. The car was clean and ran well for the 3 days. Most importantly, I got to see some great fall color and visit some fabulous Maine farms.

Each time I rent with Turo it’s always an easy exchange. The host give clears instructions on where the car is and how to obtain the keys. I have yet to have any issue with picking up the car and dropping it back off. Turo is great and so it most of the host that I’ve encountered so far.

No problems with the trip, booking, pick up or drop off. Every went smooth with the pick up and drop off. Nothing but positive comments with my experience. Everything was good with each booking, no issues with anything. No more comments.

Turo hosts always come thru and provide great customer service. Never disappointed! I have used Turo in several states and always had a positive experience. Cars are always easy to find and directions are clear and concise. The app works flawlessly and unlike rental car dealers that close, Turo isn’t constrained by time.

Earlier this year Truro canceled one of my trips based on the car's safety issues. Turo should have offered me vehicles at the same rate that I agreed to pay for this vehicle to rent which was taken away from me I ended up paying nearly $150 more. My last trip I ended up paying nearly $75 in parking fees at the ramp I'm not happy about that either. I've never had to pay so much money for parking.

I told the host I was 15 mins away, 1 min later he canceled the reservation. I was at his gate at his home when he canceled the reservation. You can check the messages in the app. Then I was charged the for the booking as a no show even though he didn't open his gate. This was a scam and if I dont get a refund I will sue Turo and post my experience on every social media I can find.

Great host and the vehicle was very efficient. The host communicated from the beginning to the end of my trip. Would definitely recommend for future trips. I decided to rent a vehicle spare of the moment for a weekend trip and it gave exactly what I needed it to give!

A +, I had a very important meeting at the beginning of August. I needed access to a car. Instead of going to the traditional Hertz & Enterprise, I chose Turo! I am happy with my decision! Subsequently have rented from Turo for the last three months consistently! I am very pleased and ready to start earning reward bonus points in the future! (Hint).

My Turo rental with Nathan and the Kia Carnival van was smooth and effortless. Upon my arrival to pickup the van, it was clean inside and out. The ride was smooth and I really loved all of the features. It was easily accessible getting in and out of the rear passenger seats. Accommodated all my luggage & bags. Really a comfortable riding vehicle. Can't wait to rent this vehicle from Nathan again, if it's available. Kudos to Nathan & Turo!

Always a pleasure using Turo. Been a customer for 7 years now. I have used Turo at least 10 times now and it’s always so easy. I would love to be a Host on Turo to earn some money. I think it would be a great way to earn passive income. I’ve seen a lot of success with other Turo hosts and have gotten the same hosts more than once so I bet they are making a killing. Thank you

This was the best car rental experience I’ve ever had. My flight was delayed but Guy kindly accommodated our situation. The car was ready upon my arrival. Gas tank full and vehicle was clean and as described. I received quick assistance to all of my questions and was given advice for future rental services. I recommend Guy as a trusted source for your vehicle needs.

When my sister recommended Turo, I thought it seemed too risky and feared unprofessional inexperienced lenders of the vehicles and shady issues with the vehicles I rented. In fact my experience with my last two trips, one to Colorado and the other to Phoenix, have proven that the lenders have made this a viable solution to the high priced chains and provide a unique set of older vehicles I enjoy driving. So if you are looking for something beyond a bland econobox and love cars as much as I do, this might be a great option for you too!

Trip was great. Communication from owner was outstanding. Car was older which was know, however the vehicle was in excellent condition. Reserving the vehicle was easy and we chose to pick up the vehicle and it was totally hassle free. Would recommend to others and use again if needed in Austin

I returned the car back the way it was rented to me. The next day I received. Message from Turo stating there was damage when I know there wasn't any. I took pictures all around the car when I dropped it off. Including the roof. I am very disappointed that a person can request this when they clearly have pickup in a park where balls can hit the roof or cars. There is a lot of traffic at that park and this is very discouraging. I'm pretty sure I won't rent from here again and I will also be recommending to my friends and family to not rent from here either or to take current pictures of the rental. Thank you.

I had an outstanding experience from start to finish, everything went smoothly. The booking process was quick and hassle-free. The car I rented was spotless and in excellent condition, making the drive enjoyable and comfortable. I appreciated that there were no hidden fees or surprises—everything was clearly explained upfront. Returning the vehicle was just as seamless, with the drop-off process taking only a few minutes. Overall, the service exceeded my expectations. I would definitely recommend "Autos on Demand" and will be renting from them again on my next trip!

The app was so easy to use. Many choices with very reasonable rates. Car owner was fantastic to work with and the car was immaculate. It was our 1st time using Turo and we will always use Turo now! What a great experience and we will be telling all our friends!

Enjoyed the car rental. Had no issue with car. Had good communication with how to get the car and the drop off as well. The car was cleaned and smelled good. I also rented a stroller and car seat and cooler. Enjoyed that I was able to add everything I needed for the trip.

Our host Bobby was responsive and clear with pickup directions. The car was immaculate, and everything worked as described. We thoroughly enjoyed the experience with absolutely no hassle. The drop off directions, also were easy and hassle free. We hope we will rent again this host. Couldn’t have had a better experience.

I was falsely charged for a smoking fee. Extremely upset as this was a $150+ charge. I am currently attempting to dispute the charge as I had my children in the vehicle with me and do not smoke. The "proof" that was sent to me looks staged and the vehicle smelled of smoke prior to my trip. Additionally I noticed burn holes as soon as I entered the vehicle.

1000 percent would recommend, Carlos is super nice and very responsive. I would definitely rent from him again. Hands down the best trip from Turo so far. He is amazing and everyone should go and rent from him. The fast responses to the cleanliness of the vehicle is what sold me! He is wonderful.

Fast, easy, conveniently located ride rental share app that are located in remotely located places that rideshare Uber-Lyft are not at. They have class, they have style, the vehicle renters are easy to work with. The platform makes problems resolution easy if any should arrive. Far better than that other app that is ghetto. I enjoy my Turo experience each and every time.

I had a wonderful experience with my last Turo Rental. The host was very professional, sincere, responsive and helpful. The vehicle was very tidy and ran exceptionally well. I will utilize the host and Turo Services in the future. I like the wide variety of vehicles and locations to choose from on the Turo App. The process is user friendly, very quick and easy to book. At some point I may even consider being a Turo Host.

I rented a smart four two. Rental was easy and straightforward. Everything went smooth, I had no issues so overall I have nothing to complain about. Communication with the owner was simple and I ran into no issues. I'm very pleased with how cheap everything was compared to other rental options.

We enjoyed a perfect experience with a perfect and generous host. The vehicle was very clean, ran well and was the perfect size to meet our needs. Ashley, our host, added special touches and she was more than kind and very accommodating to help meet the needs of my older mother, a passenger on the trip.

I was so glad I found a Jeep that allowed the top to go down with a push of a button! It was so easy, I had it down every time I drove anywhere. The drive was a lot smoother than I had expected based on negative remarks from other Jeep Wangler drivers. Even with its modified tires, I didn’t experience any discomfort. I’d highly recommend this Jeep to rent!

I booked for 33 days. On the 22nd day I wanted to end the trip assuming I will get some refund because the discount I got was for 2 weeks and more so I still qualified but they gave me no refund and wouldn’t let me undo the change even though it was made a couple minutes before.

My experience of renting a car was great. I used the application to rent a car in different states and cities. The application works correctly and provides all the necessary information. Everything is very good! I recommend using this application at any time. I am grateful to my friends who advised me to use Turo.

Great experience using Rent Car N. Great communication and clean car. Would recommend and would definitely use this Turo car again for my next weekend trip. Rent Car N was flexible with pick up time and was willing to accommodate LAX pick up or drop off if we needed. Highly recommend!!

My ride share was a great experience. Would definitely use again. We drove through the Napa Valley. I was able to go to the Usher concert in great style. If ever in the San Francisco area, we will definitely use this service again. Our ride share experience, convince friends to join Turo!

Multiple situations in my case were all horrible. I lost the key. It seemed easy enough. Until I was emailed about a $150 smoking fee. Out of habit I put my items under the radio. Since I couldn’t clean the car up before taking back, I was automatically assumed to be smoking in the car. Without any contact to even ask me anything - charged $150! This is outrageous! First and last time with this want-to-be rental agent.

Beautiful car, very easy to drive. Felt safe and comfortable. Second time renting from Turo, this car was much nicer than the other one last year. Super fun to drive a Hybrid, got excellent mileage and didn’t cost very much to gas up. Thank you Dennis, will rent it again if possible.

Matthew is a real great guy.. I will be booking again.. very knowledgeable good guy. Went over everything and made me feel comfortable with vehicle. And gave a demo how it operates.. love the experience. First time driving a tesla and I'm sold. I will be looking into get one. Game changer.

Yes the car was clean. We like the soli because it’s a solid car that is small and easy to get around in. Herman was a responsive host. The only difficulty I had was getting the lock box back on car when trip was over. Might’ve been nice to have more instructions on that.

Buyer beware!!! In July, 2024, I began the process to rent a car in Portland, Maine, for ten days in October. I was traveling Down east to bury the ashes of my mother and father. Found a car offered by Andre in Portland, on Turo, that fit my needs and rented it. Had to change the original rental dates due to airline changing flight schedules to the Portland airport and did that with Andre's acknowledgement, using Turo's web service. Then, a week before I was to leave on Oct 12th (Columbus Day weekend), the billing arrived. Andre had increased his rental charges by over $300. I reached out to Andre who claimed not to know why his rental charges changed. He directed me to Turo's Help Line. They explained that, after I rented his car, Andre had increased the daily cost with 'surge pricing' to reflect the Columbus Day holiday weekend.

Very good experience. I was so happy. Customer service excellent and the car was so good, nice and clean! My communication with Turo and the owner was easy and I had a good assistant! I can’t wait to make my next trip! Turo is amazing. I suggest every one in the world to come to Turo and the rental car problem will be resolved. Come come come to the family and you will have a very good welcome.

I was extremely pleased with my drive, that vehicle was one of my dream cars. The sound was crisp, the ride was smooth. I felt like a movie star. The Genesis G80 is a fine piece of art. I never wanted that rental to end, I must drive it again.

Better than a car rental option. Super quick to get the car, the car was better than expected. Quality and comparison to a car rental place is superior. I won’t be renting a car from another app! Ease of use and being able to rent a Tesla was super easy.

I have nothing but 5 star reviews by hosts and rent a car about 1 to 2 times a month. Turo randomly and without notice/or reasoning blocked me from renting cars all because I used my wife's card by accident on my account to rent a car. I have 7 other cards on my account as well. They said I was fraud and if I want to rent another vehicle then they require a credit card to be put on file. This is the worst experience I have ever had. You would think that they would treat a customer that treats other hosts vehicles as If they are theirs as well as someone who rents vehicles through them often with respect and dignity. I have been treated like dirt via their support team with absolutely no help in this matter and forget about asking for a supervisor because you will never talk to one. I would have highly recommended Turo before this experience but now that I know that they undervalue their customers. I would not recommend them to my worst enemy.

Keep up the great work and don't over think it - you've got something good going on, don't spoil it by trying to do something more or by cramming functions in, there aren't any features more valuable than keeping costs low.

We had a great week in Miami going to the Everglades National Park and the beaches. The jeep was perfect for our needs and the host was helpful and accommodating. Easy pick up and drop off. We would rent from the host again next time we are in town. Thanks for a seamless experience!

Patrick is great to deal with. If he is available I will always rent from him, he is always on time and very accommodating with any needs I’ve had, I also recommend Turo on several Facebook groups I’m in, I like the fact that I’m member the airport and I don't have to take the driver anywhere and I don’t have to meet at a parking lot.

The vehicle was perfect for my family and made our trip even better having such a good host. I would use this service again no doubt because it is very convenient when you are on vacation. Cars can be very difficult to find and get a good price. I will recommend this to everyone I know.

Will certainly rent again from this host. Vehicle was very clean and he even had a carwash included for this vehicle prior to return. Shows that he cared for the car. Enjoyed the smoothness and great engine of the vehicle. Very responsive and considerate host. Good amount of miles included. There was flexibility for the pickup and return which was much appreciated. Thank you.

I love this app, this app is the best app in the world, it's convenient. Everything does what you need to do the whole star very good. It’s just amazing now we can fix is the trip fees. The trip fees be too crazy. It’ll be a lot. They have to cut that down that I love this, I love love love love love love to my friends my sister is my family create a convenient locations all the above.

When godson introduce me to Turo I was kind of skeptical at first but I tell you what. It is the best decision I've made and the service is awesome. The representatives they pay attention to what you're saying and they get to the bottom of whatever the issue is. I wouldn't trade it for nothing and I've also recommended it to a few of my family members and they enjoy the service too so turo is my number one go to rental car people.

The Nissan was in perfect condition, the host was great and very responsive to messages. The car was exactly as listed and very good on gas mileage. Would definitely use this host again in the future if we visit the Fort Lauderdale area again. PS the airport at FLL is very nice and easy to access.

Jeff, is a great host. He always supplies a very clean car and goes out of his way to help. He makes arrangements to pick me up. Is flexible when needed and makes it a pleasure to work with. Have used multiple times and will be using again. I have already booked the next trip.

Karen my host was awesome. Car was clean perfect no problems. Even had to extend my return time with no problems. Would rent from her again. Turo is great for anyone who doesn't want to go through those big name car rental places especially if you don't have extra money for deposit and don't have a credit card only a debit card.

Rented a vehicle and was notified that trip was canceled. Called Turo. They made it right at offered me a different vehicle. Sam was wonderful at communication. The 2024 Kia Carnival was great. Worked for our family of 8 to be together during trips. Would highly recommend Turo. Will continue to use this for all my future needs.

My experience with Turo was a good one. Host was quick to respond to all my questions. It was a very easy pick up and drop off. I definitely rent from Turo again. I have rent from Turo now three times and all of my experiences were great. Turo has cars this trip and most cities I have checked. This trip I rented a convertible Audi, which was spectacular. Great fun driving around Los Angeles with the top down. Looking forward to my next trip and renting from Turo again.

Car was very dirty as he described. He lied on me and said I was smoking. I never smoked a day in my life. He charged my card 165 for smoking and I never smoked at all. He manipulated me and told me he gave me 5* so I can give him 5* when the experience was horrible. If you book make sure you take pictures ‘cause he will lie and put cigarettes and say you was smoking.

Ana is an amazing host. She not only provided a great vehicle, she also helped me to find great places to visit and eat. Her help made our time fun and memorable. I do not have enough words to express my appreciation and gratitude to our host. I would definitely choose to rent from Ana again.

Last car that I rented was dirty and the engine light was on, also another light was on the car was shaky. It smell bad. I feel the car should be clean and without any problems. Also has a big not professional. I feel like he was really rude.

Had some issues with the condition of the first car, but everything was made right and I was given a new car. Turo’s customer service was excellent. They handled everything quickly and efficiently and got me on the road right away. I was very satisfied with Turo’s service and will use them again.

When returning my last vehicle I was charged for cleaning fees for some spilled yogurt on the seat and crumbs on the floor even though the car came to me with bodily fluids and pet hair everywhere. When I contested, I was denied only moments later with no investigation. This is how the disabled are treated!

Only taking a star away because I didn’t have car location info prior to arrival at airport but after I did get the car everything was perfect. They let me extend my trip a few hours to finish up some errands. The tutorials were also very helpful. I needed help with the car return and got through to customer service quickly.

I needed a car for most of my stay due to the loss of my son. The owner was so thoughtful and kind, that he put a little gift box with flowers in it. The car was very clean and was very economical. Thank you. I made sure to clean the car inside and out, as that’s how I received it.

This was my first time using Turo. Had a great experience except customer service. I wanted to understand more about the check in process. Juan was his name. I didn't think he was experienced enough 'cause the information he gave me was different from when l met up with the host. I thought he'd gave me false information. Other than that I would definitely rent from Turo again.

Super easy to get car and drop off car. Host answered any and all questions quickly and was great to work with. Host worked with me on coming in eariler at no cost! So much faster and better than traditional rental companies. Will rent from again. No complaints at all.

First time using Turo, it was very easy and if we had any questions (being that we were first time users) they were answered by Turo’s Q&A. I will definitely use Turo as much as possible wherever we go. There are several options to choose from and competitive pricing. The app interface is user friendly and the payment options are convenient. Thank you.

Booked a car several weeks in advance for a family vacation in Boston. Vehicle looked good and price fair. While I'm on the plane landing, I get a message I need to upload my license. This never happened for the weeks prior. I sent a text and called the Host of the car, no reply. I received a call from a foreign person stating the driver had cancelled my trip but he would help me after 45 minutes on the phone, NO HELP. Stranded at the airport with 3 other waiting. He promised to call me back with a solution. NO HELP, NO CALL BACK. I took Uber to hotel and rented from a Reputable car rental place. I will never attempt to rent from them again.

Please read the messages with Karbuddys. I thought the person I spoke to was completely unprofessional and through your messaging service. He is a representative of your organization and should not talk to customers like he did. I’m in the customer service business and if I did that I would be fired. Your own customer service helped us out and they were great but the host for Karbuddy was awful

This is not directed at the owner of the car we ended up in, rather completely at Turo and how they did not handle a cancelled vehicle. Our first car was cancelled. We weren’t notified. Found out a day before the trip from the car owner. When I called Turo they said the trip wasn’t cancelled, but it was. She essentially called me a liar, then called owner 1 and found out the car was cancelled/unavailable. She then apologized to me for calling me a liar, and found a subpar car for us to use during the timeframe. I’m still upset and irritated with Turo, and your ineffective customer service and communication. I got a car that was not great for our needs, rather than a minivan. I won’t have a lot of positive things to say about Turo

Good experience, great communication, didn’t expect to have the quick response! Easy pick up location and drop off was great as well. Friendly and a delight talking to. I would recommend to friends and family. Didn’t have any problem. Yes, yes, yes, yes, yes to to renting again. I look forward to renting in the near future.

This was a fantastic experience all around! The car was very nice. Service before during and after was friendly and prompt. Will rent again when in the area. Appreciate the use of this vehicle. Thank you very much!

Was a nice vehicle and Adam was great. Just was too confusing with 2 people replying and asking questions. Now I'm getting messages that the vehicle was returned dirty... UM YEAH, we used the vehicle and I have a kid, you should tell us that we needed to run it to a detailer.... But that is why people rent and PAY you. There was no garbage, she stated there was glitter, UMMM I have a daughter. Won't deal with her again but will continue to use Turo when I can. Not my first time and didn't get messages days later about cleanliness. Some advice to her, don't badger your customers after all payment transactions are complete. He was wonderful and very helpful. I paid for the majority of tolls, didn't know I WOULD STILL BE CHARGED but I paid it and it's done.... Good day.

My last Turo rental was honestly a nightmare. Car was good and host was alright. While I had the car, I went downtown to eat dinner and while the car was parked someone hit into the rear of the car causing damage. I didn't notice it until the day I had to return the car. When I returned the car I told them about the incident to one of the guys that worked at the drop off. He took pictures and seemed alright, then another guy that worked there came up to me trying to intimidate me into what happened. So I told him exactly what happened. Would I rent from this host again, probably not. Due to the fact that I dealt with 4 different people during the time of pick up and drop off.

Yes I definitely would recommend Turo AND Nathan's vehicles to a friend. My experience with Turo is always great. The Kia Carnival van I rented from Nathan was beautiful, spacious and clean, a smooth ride, with endless options and just overall a pleasant experience. Can't wait for my next excursion, I'm coming right back to Turo & Nathan! Turo offers a plethora of vehicles in all styles, colors with all the options, etc. It truly is a transaction of ease, comfort, reliability and security. Kudos to Turo & Kudos to Nathan!

I would highly recommend Jessica!!! She was a wonderful host. She was very helpful with all my questions, and so quick to respond. Her vehicles were so nice and clean. (fresh from the car wash) The pick up and drop offs were so simple. I will definitely be renting from her again.

Quick and easy very helpful! Super convenient. Parking directions were clear and easy to find! Customer service was on point. Car was clean and ran great! It was perfect for a day trip for medical reasons. No issues whatsoever. Will definitely be back and use the same host! She was very helpful! Mahalo, mahalo, mahalo

I was unethically charged a fee without sufficient proof that I violated any cleaning rules. The representative that I spoke to was condescending and put me on hold multiples time over more than an hour and never transferred me to a supervisor. My $150 rental ended up being $500 before this situation was remedied. Though in the end it was resolved, this was the worst experience and I likely will not use this service again.

My partner, Enoch **, and I both of accounts. Sometimes he rents. Sometimes I do. But we both have had great experiences with the app and owners. We will continue to use Turo over car rentals. The owners have been amazing and responsive. The cars have been clean and in great condition.

I had a fantastic experience renting a vehicle through Turo. I have already recommended it to both family members and friends. Some had never heard of Turo before. I rented a car for two weeks. The vehicle ran smoothly with no problems at all. I will use this service again when I travel. Thanks for the great experience.

My Turo Trip started okay until 8 miles later the car broke down and I fought with turo for 2.5 hours to get me a lift. It wasn't until I missed my meeting, lost my job that I finally got to a replacement vehicle. I am very disappointed in your app and I am very disappointed. I wasn't offered a discount or return for the poor service.

I've rented from the renter before and the car was in pristine condition both times. He was also very flexible with me being a bit late returning the car. By far my favorite experience with renting a car especially due to the price and overall location of the pick up and drop off.

The first car we had the engine light came on on the first day then we got a second car and the keys were in the car, but for some reason, the car locked automatically. I don’t know what the deal was there. It’s a brand-new car. The host said it should not happen, but it did. The experience was not the greatest terrible experience.

Beautiful car inside and out, with amazing and fun features. I had a great time driving the Kia K5! Our host, Daniel, was quick to respond to questions and very helpful. Pick up and drop off were convenient. Would definitely rent this vehicle again, highly recommend. Thanks for a great trip!!

The car was super clean and fun to drive. It was a new experience for me driving an electric BMW. Laura was very quick to respond and overall a very sweet person. Would definitely rent from her again. The app is easy to use. Can’t wait to have many more experiences using Turo.

This was such a fun car to drive and VERY well-maintained! The top was so easy to put up and down and for 2010 vehicle it had a lot of options including heated seats and a push-button start. Also, the host was very flexible and responsive. Highly recommend this vehicle for an amazing drive through the mountains of New Mexico.

The fees that Turo charges for a rental is sad and dishonest. The fee is already on top of the daily charge. I will be purchasing a vehicle in the near future and will never use Turo again because of these practices. I’ve already let my friends and family know of the not to use this service. During the time many people are struggling to put food on the table Turo is gouging customers.

We loved the car; loved the host--he was SUPER helpful. I HIGHLY recommend this rental! Pick up and drop off were smooth and I could not have asked for a better, cleaner or more fun vehicle. Way better than a traditional car rental. Our host even checked in to make sure we didn't need anything, which was also great.

The car we used was very clean and maintained. The owner was in touch and kind, he also checked up on us to ensure everything was ok. The system gave me some issues in posting the pictures of the car but other than that no other issues. The ease of changing drop off time was great, the reduced fee for insurance was amazing. I will use again if needed.

Carla communicated easily and was able to give us a hotel recommendation for the first night! We took word for it and it was great! She was Very easy to get ahold of. The entire trip was so easy due to the backup cameras and other lane departure reminders….just comfortable and clean car that felt safe to drive!

It was a great car very clean, smelled good. Directions to the car on point. It was very easy to find. Not far from shuttle bus stop. The whole rental experience overall was great. Communication was great. Anytime I had a questioned, it was answered within the hour if not right away.

This is my fourth or fifth Turo experience and like all previously it was flawless and exceeded expectations. Easy to use everything as advertised. So much easier than regular car rentals and with extra service and no lines to wait in.

Using the platform was very easy to do. Made contact with the host and was very pleased with the results. The car was in good shape exactly what I needed for my trip. I will be using this platform again in November. Again, everything was as advertised and hope that my next adventure will go just as smoothly as this one has.

William/Stuart were very communicative and responsive. The truck was meticulously maintained and clean. Received many compliments and shared William/Stuart's information with family and friends. They have a few other vehicles that I'm sure are just as well maintained as this one. Looking forward to working with them again in the future. Thank you

Overall everything thing was great great host! I didn't have any issues that bothered me. The car was great on gas and I really enjoyed it! I would most definitely use it again or try any other car the host has to offer. It was easy to get ahold to the host if I needed any questions or anything. I think that it was awesome that the host had extra offers to offer such as thing that we would need for the beach! I wasn't expecting that. Yes it was great! Everything.

I love everything about Turo,, it has been a very big help inconvenience for me business family wise or just to get out for the weekend. It’s a very good experience to have. The hosts are very wonderful. Every host I have had. I have had a very good experience with customer. Service is very respectful and helpful as well. I just love dealing with the whole company all the way around.

Great service reliable the application. It’s a very simple to use and it does allow you several options that are very useful based on your means. This was my first time Turo and I compare prices. I actually did save over $100 in about a week average rental. I highly recommend Turo, whether you are on vacation work or you are needing to rent a vehicle for Fun there are selection guidelines and variety or all great great choice.

Had a great trip!!! Host was EXTREMELY nice and friendly!!! Dropped the vehicle off to us at the airport, which made things EXTREMELY easy for us. Car was VERY clean and well maintained. We had no issues during our trip, nor was there any issues dropping off the vehicle. Great experience and I would do it again!!!

Updated on 10/11/2024: Initially I gave my trip 5 stars as I found the car I needed. I picked up from the airport, paid the parking fee as agreed and was on my way. The car was perfect. The day before the trip ended the check engine light came on but I believe it just needed an oil change. I let Alex know and continued my trip. When I returned the car to the airport spot agreed I informed Alex so he wouldn't incur a charge for being there too long. However days later I received an invoice for tolls which I expected and another for the parking at the end of my trip, unexpected as it was 4x what I paid to pick up the car. When I questioned this Turo just took the money out of my account without an explanation. That's not good business practice, a simple explanation was definitely warranted.

The car was amazing. It ran nice and was very interesting. I love the car in so many ways ac, heated seats, and very smooth. I loved every minute being in the car. It saved on gas as well. It wasn’t a gas guzzler. It made my evening and day so much easier. I had no issues whatsoever with the car.

Sad to say there should’ve never been a wait to get inside the vehicle. Months leading up to the day of pick up I received a text the vehicle was no longer a TURO Go, so I left it alone. I get to the vehicle and waited an hour to get inside. Never booking a vehicle without the Turo go option.

I was booking a last-minute trip to Denver and back for a conference, and conventional rentals were sky-high in price. I found a great car for a third of the price here and had a great experience from start to finish. I loved the car we were able to get, the renter was friendly and very communicative, and the trip went off without hitch!

Host at your own risk!!! My very first Turo renter took my 9 month old Ford Bronco rock crawling in Moab and drove it through muddy flood waters... It was returned with both flood and physical damage to the degree that it required 28 hours of restoration work and multiple new parts. My total loss on this is in the thousands in addition to my own time spent trying to restore the vehicle. Turo forces you into an arbitration process that requires a long-drawn out process to resolve disputes, which could last between 4-6 months while you lose money daily not being able to use/rent your vehicle.

Hi Kirk, my trip was Great! I gave a 4 star because my car wasn't there when I got there. My schedule and errands were to start as soon as my time requested. However, that didn't happen. I asked for another car and the young man said he had one but it needed to be cleaned, washed and gas up. That was another 15 mins I had to wait. Even with them saying it was being cleaned I had to clean the inside. As far as the car, general maintenance you do need new wipers, shake when I press on the brakes, and rain only make it sway from side to side. But I'm happy.

All good experiences from searching/selecting vehicle on Turo app, communication with the host, setup the pickup location and instructions. Host took all the pictures of vehicles ahead of time and posted on the app, made it really quick to pick up the vehicle. Van is in perfect condition. I returned the van exactly as I picked up, full tank of gas, clean and within 500 miles.

Great car and just as described. The rental process was smooth, and the host gave excellent detailed instructions on how to pick up and drop off the vehicle. They also informed me of any issues that pertained to the vehicle before I picked it up. I would definitely rent again!

It was very bad because I never found a place to park and leave the vehicle and they charged me $55 dollars to my card. They hold me more responsible than the owner of the vehicle for not having a definite parking space, that is an issue they should consider better before allowing a car on the app.

Private owner rental has become my go to for convenience and the expanded options. An SUV in Alaska that seats 6 and a 4x4 Jeep in Kona were easily secured through Turo. The process was smooth and the owners were extremely accommodating to the varied situations. Cars were delivered to within a few steps of where we arrived. Highly recommend.

Everything went perfectly. Hector was very accommodating and easy to communicate with. The car was immaculate and in perfect condition. The pickup and delivery was very easy and there were no problems. Hector was very helpful when we had some difficulties figuring out how to use some functions of the radio. He was prompt and courteous with his replies and assistance. It was a very good experience.

I enjoy using Turo cause it allows me to drive cars. I would never be able to afford and or find at a rent a car. I do car shows every year for charity and Turo allows me to find these exotic cars I can display. Turo is very convenient for me.

I rented a 2024 Toyota Corolla for my week in Orlando. Getting to the car was easy, a shuttle picked us up right where we were told it would. The car was clean and ready to go. All features worked properly. Returning the car was as simple as dropping it off. Wonderful rental experience.

Joe is a awesome host! Thanks again! The vehicle is in perfect condition and comfortable clean and full of gas at pick up. Perfect for driving around on the island. Easy and convenient up and drop off process went smoothly. I definitely recommend joe to everyone who visits the big island!

We rented a Mazda from Fathi and the car was in great shape, drove well, very clean. We were happy with the experience and Fathi was very accomodating. We needed to change our times for return at one point and Fathi was quick to respond and help us adjust our schedule. Very good experience.

Picking up the vehicle was convenient. I arrived with my GoPro and two witnesses to inspect the vehicle. There were issues with marks on the tires, but the owner resolved the issue instantly which was great when it comes to meeting our needs. The owner stayed in contact if necessary and drop off was time efficient.

The car was fine, my birthday coupon was helpful :). The guy was had very good communication. I will always use Turo for my vehicle needs. Send more coupons :). It was a pleasant In city use for my needs.

Angela and her husband (sorry l forgot his name) are great to rent from. Great communication from beginning to end of trip. The day I picked up the car it was hot, the car was parked in the shade for me. This is just the was they do everything always doing a little extra and super nice. This is the second time I have rented from Angela and will continue to do so.

Turo has nice cars. The process of talking to the host is easy and efficient. The Turo app makes getting a car easy and fast. The car owner was friendly. I liked how I could pick up the car from the most convenient location. Overall, I was quite pleased with my car and my trip was fabulous.

Everything was perfect, a trip so great. Clean, price, a vehicle perfect to trip and join the road. I sure when I’ll back to Los Angeles to contact with you again. Excellent host. Always on time ever. Excellent application and very varied in options that adapt to all needs, recommended.

First time using TURO. Was nervous being a first timer but everything was great and easy. Quicker than waiting at any car rental place and standing there for hours. Our car was clean and actually had a new car smell to it too. Neo the owner was easy to work with. All comm was thru messages. I would have liked talking directly to a person but this was easy enough.

Awesome car, clean, smooth ride and great miles to the gallon. The host made everything simple from the pick up location as well as the drop off location. I highly recommend host Elroy if you're ever in Atlanta area and need a rental that is reasonably priced and reliable vehicle. Thanks again!

Overall Turo is a wonderful idea. It’s great to have a wide variety of vehicles on short notice. The fees are a little steep only for short reservations though. If you book 30 days it’s actually a VERY impressive deal. Overall I’m satisfied with my results thus far and plan to continue booking with Turo.

I am writing to express my extreme dissatisfaction with your company’s customer service and the unethical business practices that I have encountered. From my recent experience, it is clear that the burden of proof unfairly falls on the renter, which is not only unreasonable but also reflects poorly on the company’s commitment to fairness and transparency. It seems that hosts are given preferential treatment, while renters, who rely on the platform for a safe and trustworthy experience, are left in a vulnerable position without proper recourse.

We rented a Jeep in Kona, Hawaii and the experience was seamless. Easily booking, pick up, and drop off. No need to rent from traditional car rental companies when Turo is available. We have always had great experiences with Turo. Can't wait for our next trip and what kind of car we can pick.

Turo has a great selection of vehicles at a variety of rates. Rental car agencies have just become so blah blah blah. Half the time you don't get the vehicle that you reserved! And they start out "hey this is a killer rate" and then nickel and dime you for every additional driver, want you to buy their super expensive insurance and overcharge you for fuel. Turo has none of that. You get what you book and you get what you pay for. This was my second rental with Turo and each car owner communicated well. The vehicle was at the airport in a parking lot so you do have to take care of the parking fee. No big deal. I highly recommend Turo as an alternative to traditional car renting.. Just like I book most of my accommodations on Airbnb! Welcome to the new economy!

I would recommend anyone who needs a rental car with no hassles to use Turo. It is very affordable and convenient without having to worry about getting overpriced or having to have a major credit card. I will definitely recommend my family and friends! Mr. Kevin ** is a great host.

We had a great trip in the jeep! We explored the island in style. The ride of the jeep is well. It’s a Jeep so don’t expect a luxury vehicle but the views we got with the top down made up for feeling a bump or two. I would recommend this Jeep to my friends and family!