Turo Reviews

Have always hated traditional rental options. Turo’s a perfect solution for those that relate. All costs are negotiated in advance between Turo and car owner. Turo manages the agreement and keeps both parties accountable to their commitment. I like being able to pay for coverage, reserve car seats when available, and the option to cancel before a specific date.

We had a great time with the car we rented from Turo. It was exactly as represented... It was easy to find and communication with the owner was wonderful....we had a great time in Maui and had a pleasant experience with our vehicle. We definitely got our money's worth and gas efficiency was great. I would rent from Turo again...

I have been very lucky with renting through Turo! Great hosts! Excellent cars in great condition! The only thing I would like to see is more cars with unlimited mileage. The extra mileage is very important because you go over it quickly when you go out of town and then the only way to get more miles is to book for another day or two.

Everything was wonderful! Denzel had everything in order and extra attention to detail. Turo did not keep up their end because their door lock/unlock app was not working but Denzel handled all of it for me. The car was clean and full of charge right where he said it would be & everyone in airport knew Denzel and had wonderful thing to say about him & his cars. Thank you!

Ever since I started renting from Turo, I haven’t went back. This is the best app and way to rent a vehicle. No hidden fees, no huge deposits, and no mandatory credit cards. You get to pick the best insurance option for your trip and all the hosts are really nice and informative. I’ll never go back to traditional rental companies. It’s Turo only for me and my family.

I recently rented Bing’s Sprinter Van on Turo, and it was fantastic! The van is incredibly spacious, making it ideal for road trips, moving, or any activity that requires plenty of cargo room. It was clean, well-maintained, and easy to drive despite its size. Bing was an excellent host, communicative and helpful with any questions. I highly recommend renting from him if you need a reliable and roomy vehicle!

Darrin was a great host with fast responses. Car was conveniently located in a lot by the airport with easy to follow instructions. Vehicle was clean and drove nice. Air conditioning worked well and was much needed. Car was excellent on gas. Highly recommend Darin. Will definitely rent from Darin again.

The owner tried to scam me. The vehicle had previous damage. When I returned the car he tried to use old photos saying the damage wasn’t there and they were. He tried to get me to pay him outside of Turo. I would never book with him again. I’ve rented other vehicles before with no issue. The car has cigarette burns on the inside also and damage to the front end. He tried to write a horrible review on my account when he’s the horrible person. I will never do this again!

Darius was extremely helpful. This is the first time I picked up a vehicle at the airport with lockbox. Darius was helpful in leading me to the vehicle and getting on my way. Will rent from him again in the future. Also, was kind and answered me immediately while I was waiting.

Great rental with Turo. Picked up/drop off at the airport in the parking garage, which worked really well for us. Also appreciated the affordable option of renting a toddler car seat to avoid having to carry the heavy seat with our other bags. Would use Turo again in the future.

The host was (is) great, kept things simple and not a lot of wasted time. Instructions are easy to follow and pick up and delivery was simple, made renting a car (van) very easy. Being a host and renting a Turo for the first time makes me think I will use a Turo rental from here on out! Thank you

From the first minute when we met Cameron at the airport to pick up the Jeep from him it was a wonderful experience. The Jeep was in perfect shape and we returned it in the exact same or better shape. Cameron was a gentleman to deal with. I would recommend him as a Turo provider.

First and last time Turo user here. I had a 3 week rental. Everything was good. I returned vehicle. Then I get a charge of $150 for smoking. I am a non smoker. I’ve never smoked anything. Even if I was I certainly would not do in a vehicle I didn’t own. I’ve disputed, but it was days ago and I don’t even know how you would prove I didn’t. Lung x-ray? This is ridiculous and should be illegal. They are just stealing money. I’m filing fraudulent charge with my credit card company.

Consistent A+ service from Turo and the Turo app. The app layout doesn't change all the time like other apps so it’s easy and familiar to navigate. Easy to view and select cars, great support for accessing Tesla vehicles and messaging the owners is quick and efficient. A streamlined experience as always. Bravo Turo team!!!

It was very well Drivable, runs good. I definitely would recommend a friend and will be renting again very soon. I really appreciate when I got there the car was available and the key was left for me. That’s called great customer service and when I return he was so nice and very polite to help me with renting in the near future of what cars I should use for my Jobs

Great rental experience-Turo is of less value-issues with app preventing pick up or check out each time. Multiple added expense after rental agreement started. There is not a value compared to traditional rental options. Seems all disruptive options-ABnB, Uber, Lyft, prime..all start out with price and value quickly using algorithms to increase cost beyond traditional options

I would diff recommend James, he was so helpful to me. The vehicle was small but it was a nice size for me. If I needed transportation again, I will call him. It was easy on gas for where I had to go and the best thing ever, it was unlimited mileage that was so awesome. Thanks, James.

This is the second time renting from Rodney's Rental, and like the first, I had a great experience. Picking up and dropping off the car was quick and easy. Great communication. The team answered my questions in a matter of minutes after sending texts. Rodney's Rentals have become my first choice when needing to rent cars.

Our experience with Zippie was fun, and it got us to and from without a problem. My wife was considering getting a Mini Cooper, and I think this experience helped her make up her mind. The car was zippy, and got great gas mileage. WHen in Phoenix again, I will happily rent again. I recommend this car!

This host was excited. I was very pleased with the car. Love it and will rent from him again. In Turo it gives me a peace of mind when it comes to me running a car, everything is at the push of a bunny. I can actually pick what I want when I can afford and what’s available to me for a cheaper price and don’t have to wait. I would recommend this place to anyway of my friends and family. Please take the time out to download the app and see what experience you can have because mine is awesome.

Turo is a great way to find a car rental for your needs without using a rental agency. For my needs, an older beat up vehicle is better than a pristine newer one and those are hard to find. Had an issue with my first rental but it was more related to the car owner than Turo so no faults to them. All in all quite satisfied with how it works and what you get.

I would never go through a different service to rent a vehicle. It's fast, easy and the host(ess) are always 5 stars. The people that rent their vehicles are Turo customer service representatives, so it's a make or break situation with coming back a second time. Going through the major car rental companies are a NIGHTMARE, so thank you for making a great idea and a positive experience.

Everything went great. The convenience and quality was amazing. The car was perfect for our family size and ran great. The price was better than expected especially in such a short notice. We will be using this again in the future. Whether it be a vehicle with 8 seats or 2 seats.

Unfortunately when we got to our destination my phone died and needed to be replaced completely. I logged in on another device but it sent the two factor authentication to my cell phone number which I could not access. If a second method could be added that would be great should others experience this as well.

Start to finish - our host was amazing! Car was nicer than expected and the communication and convenience of its location were perfect! Add described the process in detail so there were no questions along the way. Have already saved his info to book again with him next time we travel to Phoenix.

We had to wait for an attendant. It appears a few of the folks are multi-tasking. The car is in ok shape except the guys prepping the cars are so busy that they missed wiping down all the windows and windshield. The Corolla is in ok condition but can use some inspections and adjustments.

I enjoy using TURO ever since I found out about it last year. I was invited to a party in Jax for New Year's and TURO came to the rescue, literally within hours or New Year's. I appreciate TURO. THANK YOU! NO DEPOSIT, HOLD, OR GOOD CREDIT needed to reserve or rent. Love y'all TURO!!!

This rental and the host were great on my last trip. Great communication, great on gas and nice color. The unlimited miles, for the car, is what attracted me in the first place. It was definitely as described and very clean. Easy pickup and drop-off. My overall Turo experience has been a great one. I'll continue to use the platform for my rental needs.

10/10 experience on my Turo rental in Indy. I came in for work and needed a ride. Ben was very professional and quick to respond to messages. The car was dependable and got me where I needed to go. I would recommend using his car if you are in the Indianapolis area.

Overall decent experience. Only downside was the car was a bit older than I expected for the cost. I was also overcharged to refill a smidge of gas. It was at the line just under full by the time I put to the drop off spot. I was charged for over a half tank of gas for that. Really sucked and dampered my first and possibly only experience with Turo.

My recent trip was great. The car was exceptional, was easy to find and in great condition. The communication from YA was great and effective. I would definitely rent from him again. I loved the Mustang. Great on gas, mileage was also good, I loved the Apple Carplay feature as well, navigational map was easy to see as well.

Amazing experience. Love love renting from May. She is my tride and true. She has a wide array of options. It's so easy, and efficient. The vehicle is amazing. Love love the leather seats. Look forward Every time I rent from her. Thank you thank you. It's very easy process. May is a wonderful communicator. It's such a blessing and delight to rent from her.

The process was easy, and the car and owner were great to work with. We wanted to try out a Bronco and this allowed us to use one for 5 days and now we are looking at buying one. We will use the service again. The pickup and drop off was easy.

SUPERB = Host. Impeccable Communication. Free Delivery; my first & favorite Vehicle-Subaru with racks. Delightfully clean & maintained. Availability at the last minute. I am definitely renting again...and again...AND again! For the past year I've used Turo to rent cars and I have to say, this has been my best experience yet and renting in a state away from my home!

I would definitely rent again with Stan **. Easy with the clear instructions and communication by Stan **. My car was clean and filled with fuel. Everything worked and the Turo app made pick up and return very easy. The Turo app is always my favorite option rather than traditional rentals. Thank you.

Everything went great from picking the car up at the airport, during the trip and returning it at the airport. It was easy to find a car to rent and the communication in reserving the car was easy as well on the app. I would highly recommend this service to other looking at renting a car. I have already used the app to reserve a car for my trip in December. Great experience for a great price!

I rented a Toyota Corolla from Lissa, it was an excellent ride! She was kind enough to deliver the car so I didn’t have to take an Uber to pick it up. I would happily rent from her again. Hopefully she’ll have one available at that time. If it’s the same car that will work for me.

I recently booked a vehicle through Turo. Unfortunately, the reverse camera was inverted, which I didn’t realize initially. Trusting the camera's functionality while parking, the reversed display led to a dent, costing me for the repair. While I’m not placing full blame on the camera, I expected a Turo vehicle to be fully functional with modern features that I could trust. When renting, we rely on these systems to be in proper working order for a safe and hassle-free experience.

This is my second time using TURO for car rental. I could not be more pleased with the service. Great selection and communication. The process was simple and was completed while I sat by a pool with friends. I appreciate the reviews on each vehicle that allowed me the option of picking a safe and close vendor.

Overall good - One incident when the Turo sided with the owner versus the client. The incident was reported to the owner. I replaced the tire with a used tire since it was a used tire on it previously. The owner wanted a new tire. The owner did tell the client to purchase a new tire when the owner was contacted. The client paid for a used tire and continued the use of the vehicle. The client had to purchase a new tire when the vehicle was returned.

They have been excellent with every rental. Only things we would like to see is more vehicles available in Oklahoma City. Seems there is not many individuals renting. Mainly companies. Would like to see that change eventually. But the options are much better than what you would get if you were to use a regular rental agency . Will definitely be back. Thank you.

This was my 1st time renting a car using the TURO app. I booked it last-minute yet the price was super affordable & the owner was helpful & responded to all my messages promptly. The whole process couldn't have went any smoother or better. It exceeded all my expectations. The owner was professional & had a laidback personality. The car was just as the picture showed it would be. There wasn't any surprises. I will recommend TURO to anyone who may benefit from using the service. I will use the service again in the future myself.

I was accused of smoking in my last trip and I did not. I took pictures when I checked out because I was accused before and had no proof that no smoking was done. This time, I took pictures and was still initially charged a smoking fee. I disputed it and it was denied and I had to dispute it again and refuse to pay before I got someone to actually look at the pictures. Now, that horrible review is still on my profile and I want it removed.

This is the second time this year that I have used one of Fiona‘s cars and each time I have appreciated and truly enjoyed corresponding with her and using her Subaru Crosstrek. Each time it has been exactly what I needed as far as size maneuverability low gas consumption.. Each time it has been spotless. Easy to find in the parking garage and communicating with her is just a real joy. I look forward to arranging future experiences with her and I just recommend her even though that would limit my availability ha ha ha ha ha ha!!

We have always had great success with Turo. It is our go-to rental car company now, and is much easier and more affordable than the usual rental companies. Every owner has always been very attentive and responded very quickly to any need or question we had. We have used Turo in numerous cities too and always had a great experience.

My trip was awesome, the vehicle I chose was perfect. I enjoyed it and it was clean. I would definitely rent it again, the owner was nice and respectful. A definite rerent. Turo is the best site to find or rent any vehicle. I would recommend it to my friends and family.

We had two couples and wanted to have some extra room to do a little touring during the color leaf change in this car worked out really well. We picked up the car at the airport and she told me exactly where it was at and everything worked out very convenient. The only issue we had was it seemed like the car was very squeaky and we did have a tire warning light that was on from the beginning. Actually barely put any miles on it, but in all everything was very good.

I found an excellent car for my family's recent trip on Turo! The car had plenty of space, premium amenities, and our host was great to work with too. This was my third trip booking a Turo and I've consistently had fantastic experiences, great cars, and wonderful trips because of it!

I had a great experience renting from Matthew. I’ve always wanted to try out a Ford Bronco and was happy to find it available for my trip to Myrtle Beach. Matthew was very communicative and his instructions for pickup and return were concise and easy. The car was clean and comfortable. I will definitely be renting from Matthew again on my next trip!

Gotta say it’s the best app to rent a car, very easy to get access to the car you need or always wanted to drive. They pretty much make the transaction very smooth and have great selection of cars, also the owners that I have encountered have been awesome. I have rented 2 Teslas and both have great experiences, will be looking to rent another in the near future.

Thank you to the host of the Jeep Compass! She was attentive and very sweet! I will definitely be using Turo again and again and again!!!! I had to travel out of state and visit my terminal ill best friend and the jeep compass was a great vehicle to drive. Again thank you!

I had a great experience with Turo. The system was pretty easy to use. The host was great to communicate with and shared advice on how the process worked considering this was the first time I had used Turo. Easy access to the car in the long term airport parking lot - pick up and drop off. My main concern was connecting auto insurance coverage with my Turo rental. I think if a Turo were able to workout and rental car agreement with auto insurance companies it would make the process that much easier.

Loved it! Will rent again from same person. He was nice, friendly and easy to rent from. Turo is becoming my first choice in rentals since I travel so much.. I ❤️ the extra driver feature. Thank you once again. Ready to book my next rental already.

Great car and great host!! Answered all questions quickly and very professional! I’ve never driven an electric vehicle before so I was a bit apprehensive but after driving this one I will definitely do it again! The charger stations were plentiful and easy to find with the app that was on the dashboard!

I will refrain from using Turo in the future. If you get stuck with a host that is unreasonable, you will get stuck with unreasonable charges after the car is returned. For example, I was charged for violating the smoking policy because I dropped a vape in the car when no smoking occurred in the car. Furthermore I was charged $18 because the host dropped off the car in the parking lot the night before - personally I believe that if you are dropping off a vehicle, you should try to minimize the cost of the renter. Especially since you are charging for every single thing. Many hidden costs. Rather rent from a traditional rental company.

The ease of reserving a car was a plus. The host was very accommodating. I had originally reserved a car through a major rental company and there was so much red tape. I thought well I can try Turo and there were cars available with short notice and not to mention a vehicle I'm familiar with driving. Vehicle was well maintenanced and clean.

Aaron was easy to work with and the car was easy to drive. I would recommend Aaron and use his service again. I was a little late with the return, but under 39 minutes and Aaron kept in contact with me to assure I could return the car soon. I did make it within the 30 minutes and he he happily gave me a ride back to the airport.

Clear instructions on how to go about the process, fast responses, clean car, shuttle from car to car! I lost an item in the car and they found it and advised! Will use them on my next trip for sure! So glad this was my first choice! It did not disappoint! Thanks to Amir and his team!

I’m not sure how the normal car rental places stay in business in some areas. Turo offers better deals with much better vehicles that I get to choose from. The app platform is easy to navigate and painless to use. I know I’m a fan and will continue to use them whenever we travel and need a vehicle.

This is the 2nd or 3rd time I booked with Turo. I must definitely say that my experience thus far has been outstanding. The daily rental rates are great and the ability to rent a vehicle without a huge security deposit is definitely helpful. Every host is hospitable and courteous. I definitely have recommended this service to my friend and family. I hope to become a longstanding, loyal customer for many years to come.

Turo app was not functioning properly at check-in and check-out. My pictures did not seem to upload and I had to spend nearly half an hour trying to upload at both check-in and check-out. Later, I found all these duplicates eventually uploaded. App functionality needs to be improved!

We had a great experience with Turo. The vehicle we rented was just as advertised. The check in process was easy as well as check out. Cody communicated all of the instructions well. We will definitely use Turo again for future reservations. We loved the fact that we could pick up the car close to the airport.

The car was in great shape. The host was very nice and professional. He dropped off and picked up on time. I really loved the power of the car. It was clean. The radio system and speakers were spectacular. The ride was very smooth. I enjoyed this truck very much and would definitely rent it again.

I really like that there is a great selection of cars to rent from. The process is easy, convenient and no waiting in line when picking up the car. I will never rent from any standard rental car companies again. Thank you Turo for making my rental car experiences great!

LOVED my first experience renting from "someone" and not a Rental Company.... EASY, EASY pickup and drop off.... The vehicle was clean, well-kept, and ran well. Perfect for our trip! Nice vehicle!!!! Very attentive owner! He was in touch with me from the very beginning.... Easy to work with.... Awesome experience!!!! Would DEFINITELY do it again!

Turo has been an amazing app to rent cars from. Renting is fast and easy. Prices are comparable to Budget/Enterprise but you don’t have to put a huge deposit down and you don’t have to use a credit card! The pickups and drop offs have been convenient and local to me.

A little hard to find something spacious and with unlimited miles. Lucked up with what I got before. They only beat enterprise because of enterprises $300 deposit on top of what you pay for the rental otherwise Enterprise is cheaper but Turo is cool. I like it so far but would be better if it was more vehicle lane with unlimited miles. When I travel I TRAVEL.

My experience with Turo was not only better than expected I also was able to contact the sponsors of the vehicle and get answers to questions about the vehicle and the area we were traveling to. I am a huge proponent of Turo as I feel it promotes the individual business of the vehicle sponsor and local business to the area you are visiting.

Vehicle was returned, I was charged a smoking fee for crumbs on the floor. Literally some sand and like grass crumbs from basic foot traffic. Nothing destroyed or not cigarettes butts, no smell, nothing; made Turo aware, they charged my card $200 and won’t refund it or try to correct the error with the host because I explained, "This must be an error. Let’s call the host." They refused. Crazy part is I have a medical condition and I literally can not smoke even if I wanted to. Absolutely no customer service, they left my email on read after they just sent me an email about the smoking policy. Also they charged me for some host literally submitting old tickets from a year ago and was telling me I owe tolls, took about 2 months of arguing with them to get that corrected, they don’t read anything the host puts as proof. They just charge the customer. See the return and beginning pictures they provided and tell me where you see $200 worth of damages.

Vladimir could not have been a better host! Communication was on point, no details left out. Car was as described and well taken care of. It was the first time my girls had been in a Mercedes and a convertible at that! His rates were super affordable, probably less than a commercial rental. I will defy book with him again next time I’m in the area!

We enjoyed this car so much. There was plenty of room and the Drive ability was perfect for me. I am the primary driver, even at home, and I enjoyed driving all over the area. Only thing I had a concern about was seeing out the back window, but removing the headrests off back seat solved issue.

I love using Turo because I get better quality cars and I dont have to wait in line. This was a brand new Toyota Camry. It was pristinely clean. The pick up and drop off couldn't have been easier. Communication was great. We knew exactly where to find the car and where to drop it off when we were done. Highly recommend

It’s always easy pick up and drop off for the car. Maintenance on the car is up to date. The car was clean and the host made sure lots of conveniences were in the car. Like trash bag, umbrella, etc…. The host was Friendly & helpful in every interaction. The host responded in a timely manner.

Kelly was amazing and very responsive! I would definitely recommend her and rent from her again. The car was clean and her directions were very clear. We arrived late and didn't have to worry about finding the car or not being able to reach Kelly. In addition, she provided instructions on how to return the car and was right there to answer any questions that I had along the way. I chose Turo so I didn't have to worry about the wait in line. My only issue was how long the shuttle took to Park DIA but that is out of her control.

This car was truly a gem. I enjoyed the smoothness. The owner was great making sure I was able to find it. The car was very clean. I really love the orange color and will be renting from them again. Thank you so very much for allowing me to enjoy this experience.

This car I got was very nice and clean. The host was nice and understanding. I would love to have him as a host again. I went on a date with my family. My car wouldn’t have made it so I rented from Turo and I made the best decision by far

I have only had a few un-savory occurrences. Once a car wasn't available after I had paid and got to the location to pick-up. Turo helped me and waived fees, but in the moment it was awful. One review I received was so not true. That Buick smelled like straight smoke and she tried to say it was me. I do not smoke anything and I have never smoked in my life. Another review I received was because the lady gave me the wrong lock box code and said we had some hiccups. No WE didn't. If she had given me the right code the first time it wouldn't have been any issues.

Our experience with Turo was amazing! Our host was very communicative and made it very easy for us to find the car and return the car. It was perfect. we have been using Turo for a few years now and it’s the only way we will rent a car in the future.

I was leery about renting from this platform. After hearing positive reviews about this site I decided to give it a try. Picking from several models of cars is a pleasure to choose the type of car you want to rent. My experience with my host is top selves white glove service.

I truly enjoyed my previous rental and I look forward to renting from ZAG again. Great communication and very clean and dependable vehicle. He was very responsive with questions or concerns I had throughout my rental and I honestly suggest his vehicle on your next travel near or far. Thank you so kindly for allowing me the opportunity to use your vehicle on my previous road trip.

I had a couple questions and Tyler was awesome with answering questions and concerns. He reached out to me in a timely fashion. The rental was park in secure and safe location for pickup and return. This is the first time using a diesel vehicle but it was pleasant experience.

Booked a trip almost a month out, that original person didn’t reply and I needed to be on the road to work pick up my friend at the airport. When I called Turo I was worried I would get passed around like Doobie at a Snoop Dogg concert. However, the situation was handled quickly efficiently and with kindness and understanding. I was able to quickly find a replacement vehicle that met all my requirements, then the host had an issue with the vehicle I first booked with them. They did have another vehicle they transferred me to. A wild morning but I still made it to pick up my friend on time. I will still use Turo in the future.

This was my second time renting from Baha Motors through Turo, and once again, it was a seamless experience. The car was in immaculate condition, just as it was during my first rental, and Baha Motors continues to impress with their attention to detail and care for their vehicles. Communication was efficient and timely, making the pickup and drop-off process smooth and hassle-free. Their commitment to providing top-notch service truly sets them apart. They even went above and beyond by offering local tips, which added a nice personal touch to the trip. I highly recommend Baha Motors for anyone looking for a reliable, high-quality rental on Turo. I’ll definitely be renting from them again!

The fact that the person brought the car to me and that the car was amazing! The car was a Tesla and It was so much fun to drive! I absolutely love the quality of the rental and the fact it was actually cheaper than our conventional rental! The app made it so easy for the rental.

I had a wonderful weekend all thanks to Angel's truck! He was very helpful and responded to my messages promptly! The truck was very clean inside and out. It was an easy pick up and drop off. I drove from San Antonio to Austin for the Texas Longhorn football game and the F1 race. It was a family and friend trip that I had been planning since February. I’d definitely be renting his truck again. All in all, my experience was very positive and I couldn’t have asked for a better trip! Turo makes it so easy to rent vehicles and to get a good description on what vehicle I’d like. From using the filters to seeing the owner's score and reviews, this is by far the best site to use. I recommend it all the time to family and friends.

We had a great time and a fantastic experience in Kona. Everything went just as planned. The communications were timely and clear. It was very easy pick up and even easier drop off. The car was in perfect condition - clean, ran perfectly had zero issues with either the car or the arrangements.

Maria was very quick to respond to my messages and assisted me with my first time using Turo. She made my first experience with Turo a positive one! The directions and detailed information was very helpful. The app was also very easy to navigate. I will definitely be using Turo again.

What a great experience. Andrew made sure my truck was ready clean and full of gas. The vehicle was better than a car rental place. I felt the value was worth the price. Turo has been my go to company for the last couple of years and I plan to keep using them.

The experience was very smooth and easy and the car was great! Easy to find in the parking lot. Car was clean and felt safe to drive. Would definitely rent from Zack again! He was also very polite and responsive and had the car door unlocked as I walked up to it. 10/10!!

I'm really grateful with this app, it's the best choice when you need to find a car for visit a place where you don't know anyone. Excellent service, super easy to understand how to booked a car, and in case that you need to cancel or change something from your trip it lets you do it so quickly and without extra charge. Thank you.

Car was exactly as described. Communication was excellent. Smooth and cost efficient process and will definitely be using this service again when back in Florida. I appreciate the timely and clear communication from the host and the truly professional way in which he worked with us to make our experience such a positive one. I recommend to anyone who wants a quality experience.

Turo is great and works out for me when I need it. However, where are the incentives to continue to use Turo and maintaining a 5 Star rating as a customer??? I rented a car that had the lights go off at night on the freeway and was extremely unhappy with how Turo never even offered a gift card, discount, apology, nothing.

The experience was very wonderful. Also very convenient. I would recommend Turo to anyone. The convenience of being able in a tight and being able to rent a vehicle is awesome. I was able to make it to work and run the necessary errands. Shane was very understanding when I needed to extend due to my car not being ready when I needed it. Everything was greatly appreciated truly.

The trip was very good except when I came back from the yellow tire pressure light came on. Other than no issues. Plus I got the car back on time 20 mins early. Also my host didn't respond by phone instead of text that would've been nice to be more personal. You know what I mean.

I skeptically decided to use Turo for the first time due to high rental car prices. Needless to say I'm was extremely pleased and will use Turo before using any car rental stores in the future. William W.'s Chevy Equinox was perfectly clean and easily accessible. His flexibility with my trip changes was appreciated more than I can express! Will definitely use him again when in the Green Bay area.

You have some wonderful customer service representatives. They are very understanding. They work with me. They even help me find a vehicle in my price range and if they make a mistake they work the hardest and to fix it. The reps I talk to have been very courteous and polite.

Arthur was a great host and gave a wonderful opportunity to drive a dream car on one of the most beautiful places in the world. Experience was flawless, car was better than I could've asked for and entire process was a breeze from beginning to end. Would love to do business with again.

I really enjoyed this Tesla. My first time renting a Tesla. Communication was awesome with Yoanna. Will look for this car again when I am back in St. Louis. Pick up and drop off was offsite from the airport but was smooth and easy. Already booked Turo for my next trip. Looking forward to my next ride with Turo.

Overall it was very nice and simple! The only thing to be careful is the renter. Sometimes, at least on my experience, the car wasn't as tidy as they sell it. The car wasn't clean, therefore they add an smelling odors to hide with a good smell. Also, the car wasn't showing scratches it does have, which becomes disappointing whenever you're paying for a premium car. I definitely think Turo should have better management of the cars their renters publish; because in my case it was 70-80% accurate.

I’m a very active person on Turo. I think it would be nice to get some free days. For the time, I don’t have the extra money. But other than thank you for your services. It’s much better than others, and it’s way convenient. Thank you again and hope to get free days on my account.

First of all, I had one of the nicest host on the Turo Platform. His car was clean, inviting and not hard to learn. I was extremely impressed of the hospitality I received when I rented his car. He left us bottled water in the vehicle and did not bother us unnecessarily. He checked on us only when our trip was coming to an end. Our arrival and departure was seamless and we thoroughly enjoyed renting from him.

I highly recommend Ken. Very easy to work with. Avoid the lines at the rental company and go with TURO. Grabbed the car right in the a parking garage right outside of the airport and returned at the same spot. Also a 7-11 right by the airport is great for a last minute fillup. Will definitely use again!

It was easy to book this car. I enjoyed my time with the jeep I selected. They were very accommodating throughout the entire process. I encourage anyone in the area to use their service and enjoy a hassle free experience. I am very pleased with the price points and appreciate the opportunity to rent for a short amount of time. I know a lot of places don’t pet you rent for a weekend trip.

This was my first experience with Turo and it was great. The first car I reserved cancelled on me but Turo made up the price difference and helped me find a different vehicle. I loved not needing to stand in a long car rental line! The car was great and the experience was fantastic. Would definitely do it again!

I love using Turo. It's so easy and my favorite thing is having contactless check-ins and not waiting in line forever after arriving at the airport. We now avoid the risk of not having a car available as well at the rental company when we check-in. Very grateful for this app and have had nothing but great experiences.

Great experience renting the 2014 Corvette. We had a nice couple of days and stress free experience. Beautiful car, fun to drive, clean and fair daily rates. Great communication. Flexibility and responsiveness. Thank you again. I will be in contact. I will consider renting again if the opportunity comes. Thank you for the rental.

It’s always a pleasure when I rent from NDow. Always accompanying my need and rental requests. The car was cleaned, ready to go, gas tank full and I booked a last minute appointment and he was right there to help me with my needs and concerns. NDOw is always SATISFACTION AND IT'S GUARANTEED!!

Trip was great but I never get to redeem the rewards you guys send. The rewards never work with our scheduled rentals. Also I’d like to see more mileage available on multi day trips. Living in Houston 100-200 mile range is difficult. Please help.

Awesome experience, easy to contact, promptly answered message easy to communicate with check in process was convenient and smooth as well as check out, I will highly recommended, If you're heading on a road trip this is definitely a must ride, extremely well on gas and very smooth riding and very reasonable, seats are comfy and runs like a champ.

Turo is a good choice for car rentals or business trips. The selection and customization of options for automobiles is a great way for customers to choose their preferred car. Prices are sometimes competitive but mostly cheaper than expensive rental car agencies. Check out Turo for pricing and availability. Book in advance to receive discounts.

Car was not very clean and Pretty banged up but I figured it was a Hawaii budget vehicle.. Not a big deal. I am a host so I gave 5 stars. Host asked me for extra 50 to clean minimal sand? She gave me 2 stars after I looked the other way on a dirty beat up car...

I have a great time in the car. The app is fun and easy to use. I had to put my car in the shop and at the last second I was able to not only book a car but find something I could have an adventure in. The app itself made it easy. The communication with the pick up was easy and streamlined by the app. I like being able to drive dream cars I’ve never thought of at the same time the options far, far outweigh any rental company.

App works well. It was good to have a Turo shuttle in Lihue, HI airport. It was misleading enough as there was a hidden fee for it in the rate. Convenience was good. There was some confusion as our provider had 2 locations and the shuttle did not service both so that part was confusing. That part needs clarity.

We have used Turo twice and have had great experiences. The first was in Seattle in June and the last in Punta Gorda, FL in October during Hurricane Milton. Both of the people we have rented from have been very easy to communicate with and were willing to answer any question or issue that has come up. The vehicles were extremely clean and newer. We will definitely use Turo again.

This is the second trip I’ve taken in this car. The car is great but the hosts James and Lucas made the entire process super easy at the Myrtle Beach airport. Excellent TURO hosts to work with. The car always arrives super clean and looks very flashy. It’s really a fun car to drive and try always top down weather at the sea shore. Would definitely take a third trip in this one!

I’ve been renting cars through Turo for a while now, and I couldn’t be more satisfied with the quality of service. The platform is incredibly user-friendly, making it easy to find and book the perfect car for any occasion. The variety of vehicles available is impressive, and every car I’ve rented has been well-maintained and exactly as described. What stands out the most is the seamless process from start to finish—whether it’s picking up the car, communicating with the hosts, or handling returns, everything is straightforward and stress-free. The transparency in pricing and the ability to read host reviews also helps in making informed decisions. Overall, Turo has made renting cars a breeze, and I highly recommend it to anyone looking for an affordable and convenient alternative to traditional rental services!

This app has to be the easiest way to rent a car. No line to wait in, and you can pick what you want to drive. And no arguing with someone else about which car is theirs and which is yours. The car selection is my favorite part, you pick the style you want, the brand you want and the model. As long as there is one in the area you can get it.

Discovering Turo has been a lifesaver. Especially now that I’m without a car at the moment. So much cheaper than renting a car through a rental company. I have saved so much money. The customer service is amazing and the people I’ve rented from so far have been the best. LOVE IT!!

We decided to Dave some money by picking up the car at the owner's house. Doing so saved $85.00 since airport pickup charges a lot. The Uber was $20 each way. Took a little longer but we were in no hurry. Returning the car was simple and uneventful. Recommend Turo as you save hundreds over regular rentals and car insurance is all inclusive in price.

I was falsely charged for a smoking fee. Extremely upset as this was a $150+ charge. I am currently attempting to dispute the charge as I had my children in the vehicle with me and do not smoke. The "proof" that was sent to me looks staged and the vehicle smelled of smoke prior to my trip. Additionally I noticed burn holes as soon as I entered the vehicle. Customer service is unhelpful & unwilling to be transparent. They automatically side with the host even if your proof is valid. I've had multiple negative experiences with this company, including finding drugs in one of my rentals. This was the last straw!

“I recently had an amazing experience using Turo! The entire process was incredibly smooth from start to finish. The car I rented was in excellent condition—spotless, well-maintained, and exactly as described in the listing. Communication with the host was seamless; they were quick to respond, flexible with pickup/dropoff times, and provided clear instructions. I really appreciated the convenience and personal touch that Turo offers compared to traditional car rental companies. Overall, it was a hassle-free, enjoyable experience, and I’ll definitely be using Turo again for future trips!”

Great experience. Glad I was able to use my promo code which was even better and the owner was very understanding and nice. Extended trip without any complications or anything. Car was in great condition and very well kept. Was able to get done what I had to and made it easy to move around since my car is in the shop.

Thank you for all the communication before the trip. Our pickup experience once we arrived was great! Thank you for coordinating the pickup with such clear communication. I booked the Turo rental, the couple we traveled with were very impressed with the whole experience. The car was clean and ready to go. We drove to St. George Utah, the car handled perfect. Never an issue while using the car. Any time I had a question the response popped up almost immediately. I am a true believer of Turo, and the service provided. Thank you again!

I booked a Turo car to be picked up at Charlotte, NC (CLT) airport. Following their instructions, my son and I went to the Express Deck Self Park row 2G and the car was nowhere to be found. I contacted the host who did some checking and told me the car was not returned and the next thing I know I got a text saying the trip was canceled. So here we are in the middle of a parking garage with no transportation. We were supposed to be at an event an hour later. The host told me Turo will contact me to set up another car. They did call as we were walking back to the street area. While talking to them, I booked an Uber just in case.

Car was a hybrid Ford Escape, semi clean when picked up with 1/2 tank of gas. The car was adequate for our needs. Did not do a lot of driving. Will continue to use Turo in future trips wherever I can. Have mentioned to friends and they were surprised by the cost savings they could have had.

Easy to book, good communication with hosts! Easy to request updates to reservations or cancel if need be before the free cancellation date is up. Can't wait to use Turo again on our next trip! Especially good for renting Jeeps in Hawaii! Easy pick up and drop off close to airports, just a short Uber ride away.

Not happy about the smoking charge that was added. No smoking occurred in the car. How do I prove I did not? The owner of the car probably up charges others as well just to make more money. So the charges are on and seems nothing I can do about it except don’t rent through Turo again.

Always love using Turo car rental. The BMW experience this time was excellent. Great communication, drop off location. Excellent. The car was beautiful and easy to drive. SUV for the family road trip, was perfect car for the occasion. That vehicle was delivered right to the Orlando Brightline train station. Convenience +A.

The Turo application is very user friendly and with so many options of vehicles to choose from in every city. The hosts take pride in their vehicles that they rent out and they are so accommodating to the renter’s needs. Vehicles are all well maintained. I am always recommending Turo to family and friends.

It was so seamless! A very easy process that I would do again. The app is also very visually pleasing to me. The vehicle I rented was of excellent quality and value. It was fun to drive and good on gas. Felt like a proper vacation! Host was awesome as well.

I am writing to formally escalate a complaint regarding my recent rental experience (RESERVATION #**]). Unfortunately, the vehicle I rented from Mrara experienced significant mechanical issues due to a dead battery, which severely impacted my plans and caused a great deal of inconvenience. On Sunday, October 13th, the car battery died, rendering the vehicle unusable. I was unable to get to my destination, forcing me to use a rideshare service that a colleague ordered for me. Despite waiting over an hour for roadside assistance, the vehicle died again, requiring me to seek help from a stranger to get another boost. I then had to personally go to Walmart to clean the corrosion on the battery cables, further delaying my day and pushing back all of my work appointments.

Beyond Luxury Rentals provided a great value for the price. Any questions I had were quickly responded and the pick up and drop off process were very simple. Would definitely use them again in the future. The car they provided exceeded my expectations. It was very clean and well-maintained. It was very fun to drive around in as well as very comfortable.

I have used Turo now for at least a year, I’m very happy with it and prefer it to using rental companies. The service has been great and the response from the people that I am renting from have been phenomenal, very happy with the service. When I have contacted the Turo customer service they were efficient and called the owner of the vehicle that I was trying to reach and had an answer quickly, and they got back to me in a speedy manner. I would definitely recommend her to others who are traveling and need a car. The cars have been clean and in good working order and nice.

Awesome communication. Easy pickup and drop-off. Car was clean, other than really small tires that seemed to walk the road a bit, ride was smooth, gas mileage was great, and trip went well. I had a check engine light, messaged host, answered some questions and we agreed that it was something minimal. (Turned out to be gas-cap was loose/missing.) I would recommend and will definitely chose Turo again.

The time frame I had the car for everything went well. From the time I picked it up it was very clear. Ran amazing on gas as well. Would definitely rent again and even recommend a friend or family member to rent from Mathew's company again. Needed it for a few days at first but ended up extending for a few more days and no issues.

This is and will always be a better option for car rental for me. No more conventional car rental companies for me. From the unlimited range of rental vehicles to choose from, to the ease of rental pick-up and the so much more. I can’t stress enough just how convenient and reasonable renting on TURO is.

Everything about the vehicle was terrific. Did not care for the long walk to get the vehicle at the airport. A better alternative may be to have the owner available at the terminal with the vehicle to show us everything about the vehicle and then the customer can drop off the owner of the vehicle at a location of their choice. Just a thought.

Overall this was a good experience until the trip ended and I received an incidental fee that I disputed. The communication was great with owner while I was on my trip and then as soon as I needed clarification for the fees all communication stopped and I felt as though I had to dispute the charges. It’s unfortunate that communication did not continue as clarification was needed. So, I had to dispute the charges. I do not recommend using this owner again, as transparency was not important even though the trip had ended.

JMJ were great and would use them again when we come back in December. The pick-up was no problem and the representative explained everything on the spit. They also answered subsequent questions regarding a possible extension. Although l had missed the short-term parking they were able to find the car in the parking deck, thanks to the photos l provided.

My host was great, made the rental process very easy. I will be renting again from Turo. Fast easy and process through the app. All the instructions was clear. Some prices are high but with the promotion Turo sends me I use them thank you. I use Turo for trips to see my kids. With my car being down this is a great way to around

Nice car - host very nice and quick to answer questions regarding operation of convertible top. Even offered to send link to Youtube video. They were on time with delivery and drop off was not problem. I would rent from them again. This worked out just great with most of the rental cars at the airport unavalable due to the hurricane and fall break holiday.

Ericsson and Renato’s vehicle was in amazing shape. Clean, ran well, no issues. They both had excellent response time when it came to having questions or getting out any form of information. With everything going on with the hurricanes and all the cancellations, I could not have asked for better understanding and communication regarding everything going on.

Loved it. Definitely will be using again. My host was incredible and very clear and understanding when discussing things about the vehicle. This is an excellent app and I believe it only can get better from here. The prices are good the process is even quick and easy. Nice job guys and thanks!!

My wife went to fill the car up and there was a radio station at the gas station where I filled up. I have the receipt and when I arrived to meet the host I saw that it was not full. I told the host to give me a sec. Called the gas station and they confirmed they ran out of gas. I then asked the host if I could take it to fill the rest up around the corner or send him the money. He said he would take a look. And then I get a 30 dollar invoice for 15 dollars in gas. This is just a plot to get as much money as possible from us and I’m not giving them any more business.

It was awesome. Our flight were delayed and still Danny assured us not to worry. Drop off went smoothly. Upon return, Danny were very accommodating, told me where to park the vehicle at the airport to where it was convenient for both of us. The drop off was close the the departure gate, so that’s a bonus. Mahalo nui loa. Aloha ahui Hou. Malama Pono.

Alex made the entire experience easy. His communication, the vehicle, the pick up and drop off experience were all exceptional. Would rent from him again. From beginning to end he was there immediately to answer any and all questions. He providing excellent directions. I specifically had a question while renting the vehicle and he responded within minutes. The vehicle ran well. The passengers all were impressed with the Turo experience as many had never been part of the Turo app.

My rental was canceled after I was notified by the cohost they didn’t have the vehicle I had reserved. They said my ID didn’t match what was on the app yet I had already booked and had 2 trips prior to this one with the same host and used my same ID and not a word was said to me about this supposed issue with my ID. I was almost 2 hrs late for a business meeting and I lost that account because of being late. My client did understand but it didn’t change the fact that they were waiting for 2 hrs while I had to find others means of transportation because my trip was cancelled last minute due to something that I had no clue about. When I called customer support I was told that a supervisor would call me back and they never did anything at all.

I returned the car early and there was no button to say "Trip is done" - I guess it just expired at the regular time. I was a little concerned since I left it unlocked with keys in it, as directed by host. Also unclear about insurance - I declined the Turo ins and the host asked me to send a photo of my auto insurance before the trip. Is this normal? Also a little unclear about where to pick up car, and it was only 3/4 full although the host told me it was full, so I documented with a photo and did not return it full

This was such an awesome concept!! It's convenient, you get to drive cars you want to know more about, you get to drive cars at your economic comfort level, you get to drive cars conveniently located for you and literally everyone I've dealt with has been incredibly nice, great communication and they all keep their cars in great condition. There is a bit of a learning curve, you have to be able to follow directions and just be a considerate person to be in the Turo community but it's been an awesome experience for my Wife and I.

Turo is easy and very convenient to use, pick where you are going, scroll through cars available, pick your car and pay. When you get to your destination, you get a text from wherever you are renting from, where your car is located and how to get your keys. Drop off is just as convenient. Anytime you have questions just contact your host by text. Very easy and convenient!