Turo Reviews

My experience with Turo before was great but this time has been incredibly frustrating and honestly pretty disappointing. It started with the host trying to get me to pay a cleaning fee off-platform, which I knew wasn’t allowed, so I reported it and asked him to go thru the platform. After that, things only got worse. Turo Support first charged me a $150 cleaning fee. I disputed it right away and sent photos showing the car was clean when I returned it. I then asked for new photos from the host and Turo. Instead of actually reviewing what I sent, they came back with a completely different charge a $154.50 pet fee.

First and last time Turo user. After reserving a car for a month at $2300, we learned a couple of days later that American Express and Allstate do not cover Turo cars, so we cancelled the reservation. Then realized their 24-hour cancellation policy. Our refund request was first denied, then an agent offered a new reservation using these funds. No problem. When calling as instructed to renew the reservation, the agent stated that the other agent was new and provided false information. Amateurs! We are in the middle of the fight, also enlisting American Express as an ally. Never ever will we consider turo!

I rented a non refundable van from Turo on Feb. 11 for three days. Subsequently I had to change my plans and wanted to change it to two days with a pick up on 12th. I checked with the host if I would get a credit for one days and he assured me (documented in the Turo app) that I would. Then after I changed, they asked me to pay a transportation fee of $147 - nobody told me about this. Eventually they ended up charging me for the original three days and the transportation charge. So, for two days I had to pay for the original three and the transportation charge. I thought this was very unfair and all the customer service people agreed but nobody would give me the credit.

I like this idea in theory, but in practice if you need to cancel a trip they offer no support and no refunds, even as a credit. I will not be using Turo again and will stick to real car rental companies.

Just rented a Turo for my fourth time last week. Everything was okay-ish until I got charged an additional $150 a day or two later without my prior consent. Supposedly, I had violated their cleanliness policy and had a pet in the vehicle, which I absolutely did not. So I returned the car on time, fully filled up. Took lots of interior pictures and hopped on my plane. Upon landing, I received a message asking whether I had a dog or a cat in the car as his son was highly allergic. I replied, "Never had an animal in the car, as I know that has to be approved ahead of time. There was some dog hair on my backpack, but I didn't notice it left any in the car. It couldn't have been much, but my sincere apologies."

Very disappointing experience. I’ve been a loyal user and went out of my way in good faith to help resolve an issue (when it wasn’t my responsibility), but it felt like my time and effort didn’t matter. The situation could have been handled easily and for a very small amount. I simply wanted my effort to be appreciated, yet neither the host nor Turo showed fairness or appreciation—something they emphasize heavily in their policies. It was surprising to see something so minor handled so poorly. I’ve been using Turo for over 8 years and have never been treated this way. The platform is great, but this experience made me lose trust. I hope they improve how they treat their loyal customers.

As a first time using Turo, I was excited to rent something nice for my work trip to Cincinnati. The host helped me when I was in a pinch to get a last minute rental since my car is not in the best condition to drive long distances. I picked up the car at 8pm and drove straight to Cincinnati. I stayed at the hotel overnight and my job was only 4 minutes from the hotel. After my workshop was completed, I stopped to get gas. The car was a Maserati with a Ferrari engine, so I had to use premium gas which was more expensive. It was fine but it added up of course. I reached out to the host to let him know that my time rolled over for my workshop so I was gonna be a little behind on the drop off. The host told me I could extend the rental time. That’s what I did but when I tried to extend it further than an extra 30 minutes, it listed a higher charge.

I genuinely like the Turo concept and have had positive experiences. But the true measure of any company/platform is how it responds when something goes wrong. In the case of my recent rental, that standard was not met. Serious concerns began on my second day of the rental when mechanical and operational issues started to surface. The heating system malfunctioned, seat warmers did not work, an oil change notification indicated service was due immediately, and a check engine light with associated warning remained on.

I drove the car exactly 30 miles that equals 1 gallon of gas. The host charged me for six gallons of gas AND A REFUELING FEE. Host was Darryl in Albuquerque Hyundai Sonata. I had to pick the car up in the war zone and it had a huge dent not shown in featured photos. It had a funky odor as well and made a knocking sound. I do not recommend. I wish I could give zero stars.

After using Turo for three years on multiple business trips, this experience has caused me to leave the platform entirely. The vehicle I rented was a BMW X5, in my view, a complete death trap. It was not safe to be on the road. The brake warning light was already on at pickup, and I was told not to worry about it. Shortly after leaving, additional warning lights appeared. The vehicle had not been serviced in over 60,000 miles since 2024 or beyond based on the dashboard information. While driving in negative weather toward Dutchess County, the car began overheating and repeatedly stalled on the highway. It was later clear the vehicle was completely out of coolant.

Turo keeps ripping up host left and right by requiring a host and a guest both pay a deductible in case of an accident. Really bad company to work with. Double dipping it's illegal but yet they keep on doing it. Shame on them.

We were excited to rent through Turo. We booked and paid for our 4-day reservation of close $600. We land at our destination but did not have any instructions how to pick up vehicle. We contacted customer service (you can only contact them by chat). We spent over 7 hours with customer service that day. Spoke with several agents, but no resolution. They ended our chat. We had to go rent another vehicle with Enterprise. The next day, we started another chat. The agent found that our email on their end was incorrect. That mistake kept them from confirming us. They stated that they would refund our remaining three days of rental. No refund has been issued. Contact them again. They will review our case, we also sent screenshots of previous conversations with customer service. They declined our refund.

Disappointing that Turo is unclear about what “on-site” parking is at Denver International Airport. Very surprised to discover “on-site” includes The Parking Spot South, which requires a 17 minute shuttle ride, once the shuttle arrives (which can take up to 15min), and then once at their lot you need to wait for all of the other guests to be dropped off at their cars (another 10min for us). The app should specify “on-site” parking or “offsite parking - requires a shuttle”. At this time it’s extremely unclear and I would say misleading. The Parking Spot South alternative parking is a great idea and very helpful to many people, but it adds minimally, 30 minutes and probably more. It’s also less convenient if you want to pick people up at the airport after you take possession of the car or if you want to drop people off at the airport before you turn the car in.

Do NOT use Turo. I paid over $750 to rent a vehicle and the company kept all the money after the host cancelled my trip within 2 hours from picking up the vehicle. I never requested nor wanted to cancel. I was on the way to pick up the vehicle and the host said "sorry it's cancelled". I have reached out to customer service multiple times for my refund and they keep saying "management will contact you for your refund". It's been over 2 weeks, after speaking with customer service every other day, and they keep saying "it will happen" and "management will contact you". Nothing. No contact from management and it's clear they are pocketing my $750 hoping I'll just move on. The company is struggling financially so it's clear they're desperate and will do immortal acts against you.

I booked a rental on July 2,2025 for an upcoming snow ski trip on February 8th, 2026. My reservation was cancelled by the host on January 14th. The host said it was due to a recall. They host later informed me they had known about the recall since October. The host did not offer to switch me to a different vehicle or compensate me for the added associated costs of renting a vehicle only 3 weeks out. Turo, company used as the middle man said they did not owe me any compensation because the car was “defective” and this per their policy I am not owed for the compensation for having to book another car only 3 weeks out.

Poor customer service. I returned the car with more gas than was in it and they charged me for additional gas and a service charge. There are photos that were submitted that substantiate that I am correct. Be very careful with this company. They would not rectify the dispute. I had to file a dispute with my bank.

It's the shittiest service you can ever find. We were late to return by couple of hours and they charged us for the whole day and we were not informed about that. And they added the insurance for the day too without we accepting it. WE should be charged only for the hours. When I called to either get the refund or get the car back for 22 hours, they hung my phone. That their level for customer service and on calling aging, they just keep me on hold for long. They don't care about their customers. No one should rent from Turo. They change so many fees on top of the rental rate and not cheap at all.

I have had a positive experience with Turo in the past, both as a guest and a host. Turo was once recognized as a commendable ethical company. However, it seems that currently, Turo has prioritized profits over everything else. I have made numerous calls to have unlawful charges removed from my account, as well as income from a customer who has rented my car for more than two weeks.

I had never used Turo but was creating an account so I could rent a car for my next vacation. I created an account, uploaded a face photo, entered and verified my phone number and email address, entered my birthdate, address and driver's license number. Then I entered my credit card information. I noticed that my account was not approved, so I had to go to a chat. In the chat, they wanted me to upload a photo with my face and me holding my license next to my face with all 4 corners of the license showing, but they could not tell me why my account was not approved nor why I needed to do that. It seems very shady after I had to enter all of my other personal information and I am nervous about it. I just ended up deleting the account. I downloaded a transcript of the chat but this platform will only allow photo uploads and the chat is a pdf and will not upload.

Turo is extremely risky and can cost you enormous amounts of money, as it did for me. A big warning about this service. Rent a car from a traditional rental company instead. I booked a car through the Turo app from a host with a 4.9 rating. We reserved the car for our winter holiday. When we landed in Tampa on December 26, I was informed by the host that Turo had canceled the booking, not the host. Turo’s only response was, ‘Sorry, all cars are booked.’ We were left stranded at the airport with three children, completely abandoned by Turo. They did nothing to resolve the situation, offered no contact or compensation.

I normally have good experiences with Turo, I’ve been renting from them for a while, but this one situation I had with an incident with one of my trips that was definitely not my fault, got me banned from Turo. Instead of doing a proper investigation on the incident, Turo automatically sided with the host and didn’t even give me the benefit of the doubt. Even with all of the evidence I submitted. It’s like they want you to pay regardless of what happened and who was in the wrong.

To the Turo Team, I am submitting this review to provide detailed feedback regarding a recent rental experience that resulted in significant financial, procedural, and reputational harm. I am rating this experience one star due to serious failures in Turo’s claims and enforcement process.

I had an extremely disappointing and expensive experience renting through Turo, primarily due to serious safety issues and how the situation was handled afterward. I rented a Mercedes AMG SUV for a trip to New Hampshire. I completed all required check-in steps and documented the vehicle’s condition. Two days into the trip, while driving about 40 MPH in the mountains, the front right tire blew out, putting my passengers and me in a dangerous situation.

Horrible experience, last rental the host tried to hit me with a $55 bogus charge which I disputed. Turo did not do anything to investigate and send it to collections! It's not worth a little bit of money that you will save.

I used Turo for the first and last time recently. Upon returning the car as per the instructions, I was charged a $42 dollar fee for no parking ticket. I left the parking ticket above the visor.... which to me makes sense. There we no specific instructions on where to leave it. I disputed the charge with the hosts and Turo customer service. I was denied and told I should have taken a picture of the ticket. Nowhere in the drop off instructions, didn’t specify where it say to take a picture of the parking ticket?!?! Seems like they are trying to sweeten their pot after your rental is complete.

First of all Steph’s rental did not give me good directions to find the vehicle. They just gave the address. But I needed to know the hotel so I could use the shuttle. It took a long time. I finally found an information desk. They found the hotel and directed me to the hotel. Then my daughter and I were dropped off in the middle of a big parking lot and had to search for the car. The car was old and did not have gps or Bluetooth. The cord they provided was old and stopped working half way through the trip. So we had to purchase a new one. Luckily my friend that met us knew where a gas station was because both mine and my daughter’s phone died because we were using our phone gps because the vehicle had no gps.

We have successfully used the Turo app and enjoyed the easy inexpensive process until this last trip. Like many other reviews, our trip was cancelled just hours before we were to pick up the car. We had to scramble to get another car from a rental place at the airport causing a lot of stress and triple the amount. The host was listed as a '5 Star Host' (Tigran G). There is no way to review a host unless you actually get the car so be aware of the 5 Star Rating as it doesn't mean a thing. I was on the phone with Turo for a very frustrating long time with no resolution.

I’ve used Turo more than 10 times over the years without a single issue, but my most recent experience was unbelievable and extremely disappointing. I had a confirmed reservation (Reservation #**) scheduled for November 1–4, 2025 at the Pensacola Airport. When I arrived, Turo’s system suddenly refused to verify my identity—even though my account has been active and verified for years. I spent nearly three hours on the phone with Turo support while they tried (and failed) to figure out why their system malfunctioned. No one could explain the problem, and no solution was provided. Because of this, I was completely locked out of the vehicle I had already booked and paid for.

We rented recently from Turo in AZ. It was a disaster from the start. First the car was poorly maintained- needed new shocks, chip in windshield and dings all over the car. We were only provided a valet key and when we addressed this with the host she yelled and was very rude. Yelled at us and made us concerned for our safety. She said no one had ever complained about using only a valet key? In addition we were tracked the entire rental with an Apple AirTag- this is against policy with Turo. When we addressed this with Turo customer service they said there was nothing they could do. This is a company that does not care about their customer base and because of this experience we will never rent from Turo again. Your safety in a poorly maintained car, a rude host and poor customer care is not worth the risk.

DO NOT USE. SCAMMED $700. Use a legitimate car rental service. Was given a car pickup location, no car was there. No host was able to be contacted and they used the phone number of a local business that had nothing to do with car rentals. Wasted an extra $150 on Uber getting 2 and from the fake car location. Customer service is difficult to contact and slow, 7-10 business days for a refund. Confused how they even allowed this scammer onto the platform and wonder if anyone can just put up a fake listing. Name of host was “Hargen” and the car was a KIA.

This is a terrible service. We had a car lined up for two months for a trip to Florida. While we were boarding our plane to our destination, TURO cancelled our car the day of (2 hours before the scheduled pic up). We had two hours to scramble and find another car through another service. When we called TURO, they said this "happens a lot." Do not use if you want a smooth process.

Turo is by far the most shady business I have ever done business with, will not repeat. Never have I experienced the absolute runaround this company has given me. We booked a Turo, well in advance, and had a death in the family which caused a funeral to attend the same day we were supposed to pick up our Turo. This trip was with friends, so there were 4 other people that were all licensed drivers available to pick up the Turo I booked.

**BEWARE** This company is a scam. My husband booked a car as a surprise for my birthday. Vehicle dropped off late and four miles away from the drop-off location. Then they cancel the reservation, refused to reopen it, no credit, no refund. Customer service was horrible, hung up on us multiple times and offered no solution. If you don’t want to be scammed out of your money, stay far away!

Do not rent from this site, after our trip, which we rented a car because our car broke down, we successfully returned the car and followed all instructions, the owner and Turo emailed us an invoice of $3000 for damages, completely fraudulent, we did not have any damages in our trip. I called TURO, I explained to the host there were no damages at all, and still they wanted to charge this amount of money for no reason, completely horrible experience. The Host name is Edgar. I received an email that the invoice was cancelled, and still, they are emailing me to pay this amount, or they will report to the credit bureau.

On October 10th 2025, my family and I experienced an unacceptable and distressing situation caused by Turo. Three weeks after our vehicle reservation was confirmed and fully paid for, Turo abruptly canceled the booking while we were in flight. Initially, Turo representatives claimed there was an issue with our credit card payment and that they had never received the funds. After confirming with my credit card company, I learned this statement was false—Turo had in fact received payment, as evidenced by the partial refund they later issued.

I had a horrible experience with Turo customer service. My car insurance company gave me incorrect information, telling me I would need to buy additional insurance through Turo. I did this and doubled the cost of my Turo rental. The day my 1.5 month-long trip started, my insurance called me back to apologize for giving me bad information and said that they DID cover a Turo rental. I called Turo that same day to cancel my protection plan. The Support agent told me they'd take care of it.

My experience with Turo was horrible. I have rented once and tried hosting. The person that rented my SUV kept it 2 days without paying, brought it back damaged and I have all the photos needed to provide them with the information they need for me to file a claim. They rejected it and don't even have the date of the trip correct. The customer service has been horrible. They give you the runaround and deny all claims unless your car is in a wreck I suppose. Worst experience of my life as a host.

Rented a Toyota Sienna 2016 model in December 2025. Car was in worse shape than advertised with existing body dents and scratches. Returned the car to the owner after a 3 day trip to Lake Tahoe. Car owner filed damage claims totaling more than $9K without any incident/police/insurance reports claiming dents to front, rear and side along with other body damage.

Turo is only as good as the individuals who put their cars up for rent through Turo. And, there are ways car owners can cheat the system and this hurts those renting cars. For example, we recently rented a car that was 1.3 miles away from where it was supposed to be, something they did to make it seem it was closer to the airport. We've also had cars where the owner, I am sure, has multiple claims through Turo on it, but instead of fixing it leaves the scrapes and keeps making money off autobody invoices.

This company is a scam! They make you pay upfront and then if you shorten your trip they will not refund your money. People say all the time never pay a contractor upfront. This applies to rental companies as well. I had to shorten my trip by 2 weeks and they will not refund my days I did not use the car. So now, they keep my money and they rent out and additional trip for the days I had pay for, thus they are getting twice the money. Stay away from this company.

Used Turo for first time. The car was 40min away from advertised location. It was empty, dirty and damaged. Day 3 had to get a jump only to find the hood latch handle was missing, day 5 woke up to a flat. Found out had a burned out taillight and inspection had expired. Contacted Turo and they said I should have refused the car when I was at the airport, no discount offered. Shame on you Turo. Spend the extra money and get a “real” rental car… Never again!!!

This was my first experience renting with Turo. I returned the vehicle only a few minutes past the 30-minute grace period and informed the host in advance that I was delayed due to traffic. The host acknowledged the message and did not warn me that a fee equivalent to half a daily rate would be charged for such a short delay.

Be extremely careful when adding additional drivers. If the added driver has an existing account, the invite MUST be sent to the same email address as they used to set up their account. We thought we had done everything correct, but when the added driver accepted the invite, Turo logged him in with his existing account. The accepted invite did not get linked back to the reservation. Ultimately, we got stuck with a bill for $18,302.98 for damages. So yes, go ahead and book with Turo, but please be careful.

I have been a Turo customer since 2023 and was a regular renter until April of 2025. My last rental was April 20-23, 2025. My dealings and interactions with hosts have been nothing but positive. My complaint is about Turo corporate and their ability or inability to handle a claim. On this trip, someone backed into me. The details were input into the claim report I made on Turo, as well as backed up by the police report, which I submitted to both Turo and the owner of the vehicle as soon as I obtained it from the police department. The accident was not my fault and my insurance was never involved. The claim went through the insurance company of the individual who hit me.

I recently rented a seven-seater vehicle for my out-of-town guests. There were five adults, a six-year-old and a baby. As we loaded into the vehicle and got situated, we learned that the seat where the mother was seated did NOT have a working seatbelt. It was a two-day rental, and we used it for the time, but this was totally unacceptable and against the law.

In our opinion, the Turo business model favors protection of people who put their cars in the rental pool, not the people who rent the cars. For our first time using the app, we rented a 2011 Chrysler 200 out of Portland, OR from Jacob B. The pretrip photos he submitted didn't match the car's condition when we picked it up and took our own photos and video. This rightly raised our suspicions right off the bat. Sure enough, after turning in the car and taking post trip photos, we got a notification from the owner that we had caused damage. We knew then this was a scammer. Long story short, don't agree to settle anything directly with owner because you have no way to refute or challenge them. Jacob tried really hard to get us to work with him directly saying when you go through Turo they tack on extraordinary fees. Maybe so but it's the only way to challenge scams like Jacob's.

Long time customer. But the last vehicle I rented was dirty. They tried to bribe me to give them a 5-star review and I declined. When I picked up the vehicle, I did so at the airport. I dropped it the same place. In fact, the instructions that they sent to me talked about taking it to the airport to drop. They charged me $55 and the app did not honor the dispute claim. I’ll use a respectable rental car agency next time.

These people allow host to steal your money. I had to change of plans and had to reschedule my flight for the following day. The host named Manpreet in Edmonton Alberta, CA Canceled the trip and kept my money. Just because I needed to reschedule my flight for the following day. He found a loophole in a way to take my money and Turo would do nothing about it. Telling me that it was on me because I did not pay for a refundable trip. I did not ask to cancel the host canceled the trip. I just asked for it to be pushed up to the following day. The right thing to do would’ve been to do so but Turo allows anybody to just rent out cars even if they’re crooks. I can see why he’s only had nine rentals and very few reviews. This falls on Turo’s back. I will continue to post negative reviews until I receive my funds back will continue to post negative reviews until I receive my funds back.

I reserved a car at the Tampa Airport through Turo. I found the specified vehicle in the Economy Parking Garage right where I was told it would be. Unfortunately, the battery was dead. I called the owner/operator of the vehicle, who was extremely apologetic, and sent someone to take a look. After determining that the car needed a new battery, I was back in contact with the operator. They found me a different car, but needed Turo to cancel my current reservation and initiate a new one. Cut to TWO HOURS LATER, and four different Turo customer service reps, I still had no new reservation. After waiting for two hours in a parking garage at night (after a long flight), I decided to give up and figure something else out. Essentially, I left with nothing. Turo has terrible customer service who cannot seem to figure out such a simple task as to swapping out a car that doesn't work for one that does.

Turo took the stress out of renting a car for a trip to New Brunswick. The car was very clean, economical on gas and was an effortless pick up and return. I even changed the drop off location to the Moncton Airport seamlessly. I would recommend Turo for anyone looking for a hassle free car rental.

Caution: When leasing a vehicle from Turo beware that the owner of the vehicle can cancel the lease at the last minute. Read reviews for the owner you are leasing from. My lease was cancelled by owner Vaughn B 4 days before my trip. Going back and reading the reviews, this owner had cancelled many times before, sometimes only minutes before the pick up. Very bad customer service and devastating to the customer's vacation or trip. At that point there was only 1 other vehicle that met my needs and was several hundred dollars more.

Be careful with renting with Turo!!! After returning the vehicle, the host had sent me damage pictures and wants to settle directly with me. Dent looks it was punched or pressed without scratches and paint damage at all. The bad thing about renting with Turo is that they don't have staff to check and just rely on pictures being sent by host. Definitely a scam and fought for it! Definitely my last business with them!

My Turo rental from **Host Alan B.** was the worst experience. The trouble started with a **last-minute, 1:00 PM delay** because the car required service that should have been handled beforehand. This ruined our scheduled plans and showed a massive **lack of consideration**. To compensate, Alan B. offered an extension of **two extra hours** (plus the 30-minute grace period), which was clearly documented via text thru Turo's messaging app.

-The customer service/support at Turo has been an on going nightmare for me. After an unsafe vehicle was rented to me and broke down mid trip, Turo directed me to put the car on a tow truck and I'll have a replacement within 2 hours maximum. I was left in remote area in AZ with no replacement car and no cares from the support team. I was directed by their team to find a 3rd party rental, get myself home then submit for reimbursement. I paid over double with the 3rd party to get home what I originally paid with Turo.

I was permanently banned from Turo years ago after a false “smoking in vehicle” allegation. I am not a smoker and never smoked in the car, yet I paid the fine in full. Recently, an executive support agent first told me my account was reactivated and all I needed to do was update my driver’s license. After I did that, my account was blocked again, and the same agent contradicted himself with a vague denial citing “risk flags.” Turo has given me inconsistent and unfair treatment, and I am requesting a transparent review and reinstatement of my account.

Avoid Turo at All Costs – Total Scam Experience. I rented a car from Turo for just 3 days. The car broke down and stopped running on me, and instead of standing behind their service, Turo is now charging me $21,000 in supposed repair costs. They refuse to provide clear proof that these repairs were even done, or that I’m actually responsible. Their “protection plans” are worthless, and they leave customers trapped between Turo and the car owner with no real recourse. This company is predatory and unsafe. I would strongly warn anyone: do not rent through Turo unless you’re prepared for the nightmare I’m dealing with. I trusted this platform and now deeply regret it. Learn from my mistake—stay far away from Turo.

Last month traveling from San Diego to Honolulu. I decided to attempt to rent a Turo car. Unfortunately, for me, my cell phone, malfunction, and I could not charge it. So I rented the car off of my iPad. I found out on Wi-Fi on the flight that they canceled me because I did not verify my phone number. I told them when I did the rental that my phone was malfunctioning. So I ended up in Hanna a little bit with no car. To make it worse. I find out that they charged me $100 on my credit card bill. After an hour going through red tape and talking to people, in I believe Pakistan, they said they would refund me, but they never did. I started a dispute with my credit card company and they lied and said that I actually got the car. I gave up, so I thought I just write my first bad review ever in my life. Don’t use Turo ps. I got a convertible, Rent-A-Car at a much better price at the airport.

When I rent from Turo and I’m looking for a good deal and I pay and they take $200 for a deposit which they already have my credit card number. Now I’m booking a car for a cheaper price than other rental places and get hit with it. I’m going to stop using Turo. So full of Crap!!! And I have to wait for my deposit!!!

They allow for host to charge you, allowing them to retaliate against you because you wrote a bad review. There is nothing you can do about it because they share the profit. They do not even listen to you. How can the host write a review that I was a Great customer and returned the vehicle back great and say they wish I continue to rent from them and then when I wrote a bad rental experience a day later the host then stated allegations against me and charged me.

Rented an H1 Hummer in Portland Oregon for my daughter's wedding. Started out great. The car was easy to find and good looking! We had a 2-hour drive to where the wedding was. Shortly after driving the ABS light came on. We contacted the Host and was told not to worry. Then shortly after that the check engine light came on.

Turo takes $ from the host for “insurance” and then they also take $ from the renter for insurance and then when something goes wrong, they don’t want to pay fairly… they are double-dipping and then not paying fair when things go wrong. This is unethical. One of my cars got in an accident and found out many body shops will not work with Turo because they are not fair.

I recently rented a 8 seater passenger van for a day trip. When I picked up the van I noticed it has already 150,000 kms on it even though it was advertised as a 2 year old van. On the highway the steering started wobbling at speeds over 100 kms - seems like a wheel alignment should have been done. Also the van came with winter tire in the peak of summer - the tires were almost bald - when questioned the owner said he was just using it till the end of its lifespan. What if the tire blew out on the highway. All in all it was not worth it - the costs add on with the trip price, then a trip fee and and a very high fee for standard protection - you have to pay a deductible of $500 if there is a claim. All in all not worth it.

This was my very first Turo rental, and the host made me feel very unsafe. I arrived at the location he instructed at Pearson International Airport, at the correct time. I was about to start taking pictures but the host stopped me. He stated I could not take pictures there because parking wasn’t permitted and he would get ticketed. He said we need to move the car “slightly”. He sat down in the driver's seat and requested I help by sitting in the passenger side. However, he never stopped driving and drive himself to the adjacent city against my will and without any notice. There was nothing about this communicated to me in the pick up instructions. I told him I was uncomfortable and getting late for the wedding I was supposed to attend, near my lodging near the airport. He argued that he was not making enough money and that Turo was paying him in sufficiently to afford an Uber back home. So he required me to take him home.

Turo is Money hungry. It allows the host to pay to make changes to reviews and only shows the good ones. They also try and hit you with all kinds of charges and because you accept it in the terms and conditions there’s not changing what they do.

We got hit with $1,700 in charges: a scrape UNDER the bumper from a small dip in the road and minor marks on the SIDE of the back seat from suite case wheels. Nothing major, just normal wear and tear. We’ve rented cars from the usual companies for years without issue. If you’re in a flat, low-traffic area, Turo might be fine. But in places like California with rough roads, tight parking spaces or anything remotely mirroring big city driving conditions, I’d steer clear.

We rented a car in Richmond BC through Turo and were charged a late fee of $57.12 after we returned the car an hour late. We had contacted the owner weeks ahead to say our flight time had changed by an hour and would need extra time. the response was "No problem". If they had any sense of decency they would have said no problem, you have to make the time change in the app. There was never any discussion from the owner about "the app" and having to log in and use it after arrangements were made. They took this opportunity to rip us off and their "customer service" is no help at all. Their reply to my complaint was that I had to make any changes in their app which again was never explained.

Title: Willful Misrepresentation & Bad Faith - A Warning to All Consumers. Rating: ★☆☆☆☆ (1 Star). Subtitle: Turo does not sell insurance. They sell a false sense of security to avoid paying claims. I am writing this review to warn every potential customer about Turo's deliberately deceptive business practices. My experience was not just poor customer service; it was a masterclass in bad faith and misleading advertising.

My account was locked when we arrived at our destination and I couldn’t contact the car host! Customer service was great helping me unlock my account to access my apps. It was late night arrival and we all so tired from the delayed flight, so glad they were able to solved the problems promptly!

Turo refuses to refund for a reservation that needed to be cancelled because of a Death in the Family. I provided them with an obituary and they required a Death Certificate for a Rental Car. Ridiculous.

I booked a car with Turo months ago and paid in full. The host canceled 4 days prior to the trip. I contacted Turo and they told me they would refund the money that I paid (wow that is awfully nice of them) and they would help find me another car. Well the equivalent car that they found was $400 more!!! Turo made no effort to make the situation right. So as a consumer you book and it is non refundable after 24 hrs, but the host can cancel anytime. Don't place your trip in jeopardy, book with a car rental company!

Renter beware that TURO will charge you immediately for your rental whether it is one day out or one month out and have a ridiculous 24hr refund policy which is hidden within the details. You are better off renting with the standard rental car companies as they actually back their services rather than trying to scam with hidden charges.

First and last time using Turo. I was falsely charged a smoking fee. I submitted photos of the vehicle at drop of and the host submitted their own 12 hours later where a ** pen magically appears. Every time I try to appeal this decision I am told that the “specialized smoking team” can only communicate through email. I continually receive a generic response from the same “person” denying my petition. I even offered to take a drug test to prove that the ** pen is not mine and I get hung up on. I will never use this service again.

At no time during the account registration, booking, and confirmation processes was the requirement of an International Driving Permit mentioned. The whole time Turo stressed that ONLY a valid driver license was needed. The host canceled my rsvn with no refund at the last minute because I didn't have an IDP. That left me with less than 24 hrs to get a car to attend a friend's wedding. Luckily I was able to find a cheaper and newer car at Budget @ Nice-ville train station. I emailed Turo's Support but there's been no response.

I have a bad experience with Turo: While I was renting out my 2018 Hyundai Elantra through Turo, one of the guests severely damaged the engine after using the vehicle for about a week. The car stopped running due to a complete oil leak. I immediately contacted Turo. They acknowledged the issue and told me it was the guest's fault and that they would handle it. I had the car towed to a mechanic shop at their request, where it remained untouched for over a week. Turo claimed an inspector would come to assess the damage.

I rented a BMW on Turo for over $2,700. My license was fully verified and approved by Turo before the trip started. I had even previously rented from this exact same host, returned the car in perfect condition, and received a 5-star rating. This time, after the trip began, the host falsely claimed my license didn’t meet her “system requirements” and remotely disabled the car—leaving me stranded mid-trip. If there were truly a license issue, it should have been flagged before the trip—not after taking my money. I was late to work, and my elderly father missed an important doctor’s appointment. Turo confirmed my license was valid, but offered no real help. I followed every rule and was humiliated and put in danger. This was one of the worst and most irresponsible rental experiences I’ve ever had.

Our trip was very negatively affected when the van’s check engine light came on and the vehicle began losing power. At the time, we were a family of seven traveling in Kauai. Unfortunately, our Host was very slow to respond. Turo customer service tried to help by arranging an Uber or Lyft to pick us up, but no drivers were available. The situation became even more complicated due to Turo's rules—if we tried to switch vehicles (which wasn’t even an option because Turo had no availability), we would have needed to return the car to its original location. With no replacement vehicle and our return flight just two days away, we found ourselves completely stuck. We were ultimately forced to drive the malfunctioning van—slowly and carefully—for over an hour, knowing it wasn’t operating at full power. Otherwise, we would have been stranded. I messaged the Host again, but he simply told me to contact customer service.

My experience with Turo was no less than disastrous — it involved fraud and having to pay a fee of $1500, for which I had absolutely no recourse. To make the story as short as possible: when I returned the car in perfect condition, I took photos on my phone rather than on the app, then forgot to upload them to the app. The owner clearly thought I hadn’t taken photos, so many hours later submitted photos to Turo with what look like oil crayon marks on the bumpers, saying I had damaged the car. Even though I have solid evidence I returned the car in perfect condition, Turo insists I pay. It makes no sense, it’s clear fraud, and according to their contract you (I) have absolutely no recourse. AVOID THIS APP, it’s so dangerous and I wish I had never heard of it. Rent from Enterprise — they’re the same price and it’s a much safer situation.

Don't use this company unless you like getting charged money for nothing. They will charge you FULL PRICE for canceling a trip 5 months in advance. Absolutely terrible customer service. Don't recommend at all!

Renter beware, if a Turo member cancels your reservation at midnight and leaves you stranded because they didn’t wake up and deliver the car, you cannot leave them a negative review. I’ve tried Turo 3 times and 2 of them were fails. The last one literally left me without a vehicle after the traditional rental cars had closed. I will never try it again. It’s not worth saving $10 to get shafted. Whole ordeal cost me an extra $400 because I didn’t have a rental reservation.

I do not recommend this company for your car rental needs. While Turo’s terms and conditions state that renters should return vehicles in reasonably clean condition, this particular owner requires full professional detailing after use—an expectation that goes beyond standard practice and places an undue burden on the renter. However, each owner expects renters to complete full detailing of the vehicle after use, which is unreasonable and not in line with standard rental practices. These terms should be reviewed and addressed by Turo. For a more consistent and professional rental experience, I suggest using a national car rental company instead.

I rented a car in winter and I almost died because the car owner hadn’t changed is winter tires in over 10 years. So I had to rent a second car from another company to drive back (6h drive). Turo said they would reimburse me for all the costs. Yet, after 6 months, several hours on the phone and multiple emails, they still haven’t reimbursed me what they owe me. The client service is absolutely dreadful, gaslighting me, saying they don’t owe me anything, even though I have proof that the company stated they would pay me back. It is one of the most unpleasant and frustrating experiences I’ve had to deal with a company. To me, it’s simply by principle: they lied to me, and wasted my time and money. They will hide behind their phones and their supervisors. It’s bureaucratic nonsense. Do not use Turo!!

Very first time using this app and not familiar enough to use it. I reported a problem on the app to the host 'cause I thought that was how to do it. Had problems with brakes and air conditioner and rattling. Tried to return car same day but host prevented me from doing it. So he could keep my payment and I would not get a refund. Car had same problems from previous person who rented it and nothing was done by Turo to prevent any further issues from next person who rented it. Customer service refused to give me a refund cause I didn’t contact them the correct way. When I am a new customer.

We used it twice. The first time we were overcharged by the car renter. We escalated it with Turo and never heard from them. We complained to our Citibank card and they didn’t support us. So no communications or asking us for our input. And we still overcharged. A few weeks later, we tried to rent again and the day of the rental the car rentor let us know the car was totaled and this was the day it was to be picked up.

This 100% paid reservation was cancelled by your shady host, who told me on the phone that he “cancelled it because the price was too low”. Apparently, $1,188 was just not quite enough for him. Because of this outrageous cancellation right before our two week trip, we were faced with much higher prices and much fewer vehicles to choose from on Turo. What was MORE outrageous was how "Zyad - Customer Care Specialist" handled the situation on the phone. For him to offer a pathetic $100 discount (we're now forced to pay $200-300 more for an SUV because of the last-minute booking), Zyad had the nerve to tell me that his $100 offer was a "ONE-TIME COURTESY"!!! As if it was our fault ANY of this happened... Unbelievable.

I created an account today, 7/9/25, on Turo for an upcoming trip to Nashville. After creating my account and selecting a car, I was notified that my account was restricted and I needed to contact support. I used the Chat function and spoke to someone named Cheryl, who informed me that my newly created account was restricted, but I wasn’t given a reason. She told me that someone would email me and let me know the reason. I then received an email stating that my account was closed, but I still wasn’t given a reason, only a few possible reasons. I was told it could be because of tickets (I have ZERO), or other negative information (there is NONE), and their decision was final, and that I couldn’t do anything about it. What kind of arbitrary bs is this? I’ve never had any account at Turo, and my driving record is spotless. I’ll make sure to let everyone I know what happened and hopefully dissuade them from using this company to rent a car.

I can’t even begin to describe how disappointed and devastated I am with my booking through Turo. I rented a car for five days, but the host never showed up to deliver the vehicle. After I had to Uber to the pickup location (which was already a hassle), it became clear that the host was apparently away on some Uber work trip. I was left completely stranded with no car, no solution, and zero help from Turo. Their customer service didn’t do anything but confirm what I already knew – I was without a car. I’m beyond frustrated with the complete lack of communication and care.

Despite emails to every executive (CEO, Trust & Safety, Legal), Turo has not acknowledged this crime or reimbursed me. This is negligence. Incident Summary (Seattle PD Case: 206-639-++++) My Turo rental was impounded after a hit-and-run motorcycle collision and used for other crimes. The car is now: Front bumper destroyed (police report filed). Cracked windshield, missing key, license plate ripped off. Biohazard-level filth (smoke, trash, deep scratches). Charger stolen + host income lost (canceled booking).

Turo cancelled my trip for a Shady No Show policy. Out of $1000 they refunded me 300 bucks. I was in communication with the host about traffic after leaving work. Just 5 minutes before I arrived he cancelled it just to take advantage. I was in communication with him just to give him heads-up on ETA. After sending a message about my ETA 5 mins, he cancelled it. That was heartless. Turo always look for ways to get at you. I will never recommend Turo to anyone. My money is gone. Yours will be gone too. They're not nice or flexible.

Turo is not host-friendly. As a car owner who’s given the platform multiple chances, I’ve had renters slash my leather seats, leave my Tesla trashed with sticky substances and stains, and submit false reviews… and in every case, Turo has done nothing to support me. Even with clear photos, videos, and reports, they’ve denied my claims, including reasonable cleaning fee requests. When one guest vandalized my interior, Turo’s “solution” was for me to negotiate with the guest myself, who then went on to threaten me. We pay Turo fees expecting protection, but instead, we receive zero accountability and no support.

Do NOT rent your vehicles on this horrible platform. All of their policies are created to force the host to eat the cost of damages. If a guest does not want to pay, Turo will not make them pay. Guest insurance through Turo is actually a bad thing, if a guest has a low Turo deductible, all that means is you as the host have to pay the excess. Guests are allowed to smoke in your car with no fines. Denied claims are obnoxious as they never tell you why they are denying them. The sad thing is this could be such a good idea, Turo just decided to operate with incredibly bad faith for hosts and subsequently, you either have cheap cars that guests destroy at your expense, or you have expensive cars that lose more to depreciation and maintenance than they earn.

You can potentially save money with Turbo if you decide to rent an average basic used car. Insurance is extra, but highly recommended. You might need to Uber to the vehicle location. My last rental was in the Boston area, but was some weird rental car company that has some connection to Turo. This seems like a conflict with the peer to peer business model. Avoid this.

Hosts can and do cancel right before the start of the trip (sometimes as little as 3 hours before). There is no penalty to them for this from what I've seen. I also had a host drive the car for hours after we returned it and then submitted the picture of the dashboard and charged me for the extra mileage he drove for 2 hours after I returned the car. We also got car with chips in the windshield and low tire pressure and the engine light turning on within minutes of driving the car away. Watch out!!!

I would give a negative for this “company” if I could. Merxx Rentals (Maxx) in West Palm Beach, Fl likes to fraudulently charge smoking fees. Honestly though I should’ve known. He was extremely shady when I picked up the car. He refused to meet me to pick it up. Insisted I leave it for him to get later. I'm thinking about starting a lawsuit for him specifically. Also, Turo removes bad ratings. I have a screenshot of 2 different overall ratings for his page. Most likely more were taken off. This company makes it extremely easy to scam people.

Horrible, deplorable, unapproachable, unbelievable. Tried to rent from this travesty of a company. They charged my credit card. The host said, “I have no rental from you,” after three weeks. Then followed up to find my account “blocked.” No one could say why. So then they hooked me up with "just answer.” Their answer after an hour of delay which was supposed to be 4-5 minutes, was to charge me 40.00. The charge, sure enough, shows up on my credit card. Then I waste 15 minutes with someone who is reading a script that can’t reverse the charge. Forget them, just go to cheap rentals. With a little shopping you can actually talk to a real human being and pick up at the airport!

One must realize the cancellation policy does not cover medical for any cancellation credit or refund per customer support. Rented car for Austin for family graduation. Husband fell off ladder. Broke 2 ribs and clavicle. Host and customer support would not offer refund or credit. Explained several trips to Austin per year.

I first used Turo a few months ago and had a Rather average experience. Decided to try again. Three days ago I had a reservation to use them again, this time with an airport pick up in Denver. Was rather disappointed to find the vehicle in terrible condition. With tires in dire need of replacing, including the spare, which looked like it was experiencing dry rot. Large pieces of vehicle's body were missing and the vehicle itself was absolutely filthy. A Phone call to the vehicle's Owner went directly to a user busy message. Message sent through the app to the vehicle owner was never returned.

Absolutely dishonest and unethical company. Watch the hidden fees. Customer service essentially lied to me. I rented a car for one day. It was a plug in hybrid. They charged me $40 for prepaid fuel. The car is charged at a charging station. The gas engine never even came on. The owner had no idea that was being charged. All of it just lines the pockets of Turo. The owner didn’t see one cent. I called and said this must have been a mistake, they refused to refund. I asked to have this elevated. Called three times and each time was told a manager would call and each time no one did. This company’s expertise is lying, manipulating, deceiving, and stealing from its “customers“. Beware!

Turo retaliated against me for simply trying to protect myself and other hosts. After reporting serious concerns — including a fraudulent review posted by Turo itself, mishandled insurance claims involving robbery and vehicle damage, and issues with underage renters — I was abruptly kicked off the platform. No investigation, no written notice, no due process. I was later informed that the CEO personally decided to terminate my account because I spoke up. This was clear retaliation. Instead of fixing their mistakes, Turo silences anyone who questions their misconduct. Their actions cost me income, damaged my reputation, and caused tremendous emotional distress. If you are a host or a guest, beware: Turo does not stand behind fairness or integrity — they stand behind their own interests at your expense. I would never recommend doing business with a company that abuses its users and punishes honest feedback.

Absolutely worst service!!! Had car with 2 malfunctions, car wouldn’t start, waited 4 hours to get it towed, 8 hours stranded in a parking lot, overcharged my car an extra $1000 on top of my booking “by mistake!!” 3 days later and 40 calls later still not resolved. After a nightmare to get refunded support gave me travel credit, that never worked due to a “glitch” in the system. This is the most awful. Frustrating experience and the most incompetent customer service I’ve ever experienced. Turo will gladly take your money but will never pay you back if there is an error! Unbelievable how this company operates. It's a joke

As a regular Turo customer, I was surprised when I was assessed a $120 fee (25% increase to my bill) because we returned a car 38 min late. We had paid for a full 24 hours, and returned the car at about the 15th hour. I had sustained an injury that necessitated us getting a wheelchair at dropoff. This process took longer than expected. I explained the circumstances to Turo, and pointed out that we had purchased the rental and the insurance for the full 24 hours - however, they had no margin of allowance for considering our circumstances and assessed the fee. There seemed to be no recourse for disagreeing with their fee (no supervisor to talk to, just the decision of the person behind the email). Bad customer service. I will no longer be using Turo.

I rarely write reviews, but my experience with Turo compels me to warn others. The customer service is abysmal—unresponsive, unhelpful, and seemingly indifferent to customer concerns. I was passed from one representative to another, each time having to repeat my issue, with no resolution in sight. ​The hosts are unreliable and often change terms without notice. In my case, the host altered the pickup location last minute, causing significant inconvenience. ​Tripadvisor. The entire operation feels shady. Hidden fees, last-minute cancellations, and a lack of accountability seem to be the norm. ​I wish I could give zero stars. This was, without a doubt, the worst rental experience I've ever had. Do yourself a favor and choose a reputable rental company. Turo is not worth the risk.​

I had high hopes, my first time trying Turo. The host canceled my reservation 10 hours before the pickup time at lax airport. I booked the reservation over a week in advance. I picked a the host named “la auto spot” because they had thousands of rentals completed. Reservation ID #**. I was just about to board my flight with two kids. I needed a car seat. If you need a local rental to have a little fun in turo maybe a good choice. But I would never depend on them again.

We used Turo to book a car in Maui over Christmas. The price of the car was about $400 for the week. Two days before our trip, they cancelled our reservation. They did not have any other cars in stock. The cost of a car rental from a third party for the week was $2400. Six times our original rental price. We were told by the agent on the phone that Turo would reimburse us for this exorbitant cost since there were no other cars available. So we moved forward, in good faith based on what they told us, and rented the car.

I've been a Turo user for years. Even was a host at one point. However my last trip to south Florida landed me a parking ticket for beach parking (apparently as there still is no evidence of the ticket placed on the vehicle... photo proof down below). Exactly 45 days after the rental ended I get a notice from the host on turo of a $65 ticket that was given while the vehicle was in my possession. He sent proof of the ticket that was mailed to him however I had to ask where the vehicle was ticketed as I never seen a ticket on the vehicle ever.

I cancelled within 24 hours because my potential host would not answer my questions and I was denied a refund even though the site indicated cancelations within 24 hours would be refunded. The cost to me was 1225 euros. No car. No help.

I rented a vehicle without pictures of the truck bed available on the website - when I tried to confirm if it had a truck bed cover I got no response 'til I showed up the day of the rental and found that it did have a cover after being told 10 minutes earlier in chat that it did not. When I drove the car off the lot it was obvious that it needed a wheel alignment and I brought it back for a replacement vehicle. The replacement vehicle was quoted to me at $52/day and then they billed me for the original rental cost of $92/day despite quoting the correct $52/day price when they sent me the request to rebook. I was quite surprised to see when I returned the vehicle that the daily price had been changed to match my original rental cost as opposed to reflecting the correct cost of the vehicle that I had been quoted.

Turo charged me a cancellation fee of $220 because I accidentally uploaded an expired driver's license. My wife needed my ID for something and she put it in our safe. I ask for it back to rent a vehicle on Turo and she grabbed the wrong one and handed it to me. I didn’t check the ID when she gave it to me and I used it to take my picture holding my ID.

While Turo appears to be an inexpensive car share alternative to renting, you will be at the mercy of the host. We rented a Toyota 4runner in Hawaii and slightly scratched the bumper on a parking curb. The host found a body shop to fix the scratches for $970 and charged us. We were back stateside, and had very little recourse to challenge the claim. I have returned rental cars with far worse wear and tear, and the agency did not blink. I will never use Turo again and unfortunately suggest that folks stick to the big name rental agencies.

This Turo company allowed a guest renter to drive my car from Washington DC to Massachusetts with 3 misfire destroying the engine, I asked the renter to provide evidence about the repair that she allegedly did and she never provided any, she is driving the vehicle over 90 mph with this safety issue and Turo told her is ok to drive the vehicle just to look good as company. She is now driving the vehicle like a criminal. I would like to know what Turo would do if this car caught fire and this person ended up in a crazy accident. This is beyond ridiculous and unprofessional by a company.

I’m writing as someone who rents out thru Turo. Their customer service is total garbage and useless. We had a renter who caused major damage and we couldn’t rent the car out and despite paying TOP dollar for Turo insurance they literally refused to cover anything. They took hundreds of dollar for their insurance then refused to fix any of the parts. Unfortunately we bought several cars for Turo excited to start this new side gig, so we’re stuck for now but if you’re considering doing this, I would say definitely not.

I recently tried to rent a long-term car through Turo and had a terrible experience. Their website showed many options with attractive prices due to a 3-month discount. However, when I reserved cars, the owners canceled the reservations, apparently unaware of the discounts and finding them unprofitable. After reviewing numerous cars, I finally reserved another car that stated "long term bookings are welcome." Unfortunately, the owner canceled at the last minute, claiming the car needed repairs. Following this, Turo sent me a message stating that an additional $527 was added to my account to help me rebook. However, when I booked a new car, this credit was not applied (and because of this credit, I have booked a much more expensive car!).

I usually rent from Sid on a regular basis & he’s always great!! Keeps his cars clean & maintained very good. I turned to renting from Turo when Enterprise changed their weekend hours making it more difficult to return without being charged for an extra day I didn’t need. I can usually find more affordable rentals through Turo as well. I haven’t rented from Enterprise since trying Turo. It's definitely better & worth trying out. Anytime I’ve had a problem & couldn’t get ahold of a host (which has only happened twice) Turo has worked with me & gotten my issue taken care of quickly.

Bait and switch for younger drivers. I wanted to rent a fun car for me and my 19-year old to drive. I reserved a BMW M2, and we both applied to be drivers, and we both got approved. Then 20 hours before the rental, they disapproved my son as a driver. By then I couldn't get a full refund. NOWHERE on their website does it say you can't drive if you are under 25. It only says you must be 25 to BOOK a car. The host was no help, just stated company policy. And the support line did the same. Unfortunately, they don't DOCUMENT this policy on their web pages. They took my $150 Turo fee and blamed it on me for "changing my plans." DON'T USE TURO. BAIT AND SWITCH!!!

My first time ever renting a car from Turo and I love the experience. I’m so glad I had the opportunity to rent one and have that experience on having an nice luxury car to ride around in instead of renting one from ordinary renters place. I loved it and I’ll be back again for another car rental.😁

We had a terrible experience with this company. They canceled our rental car reservation a month ago for no valid reason, despite us providing all the required documents. In the end, they refused to let us rent a car, completely ruining our Christmas holiday plans. Their lack of professionalism and poor service wasted our time.

Beware of Turo - horrible, horrible management! I have had the last three trips IN A ROW that I attempted to book with Turo, cancelled the DAY BEFORE I was supposed to travel. There is no accountability and no way to even leave a review to warn people of the bad hosts. Everyone has a 5 star rating and it's curious where they're getting those reviews when you can't leave them as a consumer. It leaves you out of luck and scrambling in a mad dash to pay premium prices for a last minute rental from a big box car company. Not worth the $50 savings. At least with the big companies, I know I can count on them to deliver a car on the day of my trip!

My host was nice but the taxes and fees cost me an additional 50%! My quote was $200 and it ended up costing more than $300. In reality, I don’t think it was much of a savings compared to traditional car rental companies. Plus an additional $12 for parking at the airport (not disclosed until I arrived), plus fuel (expected). Further, my parking ticket wouldn’t read when I tried to exit the parking lot (possible gimmick). Just not quite the experience I was hoping for. Wouldn’t recommend using this company in the future.

Tried it one time, never again. Absolutely terrible. Had to pay $25 to get out of the airport, then the host sent rude, passive-aggressive messages about the newness of the car the entire time. I was turned off from the whole experience but didn't want to leave a one-star review, as that's not my style. The host proceeded to email, message, and call me over and over again to leave a review. It was honestly unsettling. I'll be sticking to the big car rental companies from now on.

NEVER USE TURO!!! I'm being made to pay $800 for a guy to get a new bumper for a succ less than 1/2 inch. RIP-OFF!!! DON'T EVER USE TURO!! The guys clearly took the car to a friends repair shop and is gouging me on the repair cost to get a brand new bumper. So unbelievable.

If I could give zero stars, I would. Renting with Turo was the single WORST decision of our entire trip, and their customer service is a complete joke. Here’s what happened: Our rental car broke down in the middle of a busy Las Vegas boulevard—completely dead. After spending almost 8 hours on the phone with their so-called "assistance," the best they could do was offer a Lyft to get us from Vegas to LA the next morning (not what we wanted but whatever, we were desperate). Morning comes, and surprise, surprise—NO DRIVER was willing to take the ride because it was too far.

I like the concept of renting from local residents. I didn't like being hit with a $383 trip fee which raised my daily rate from $50 to $65 after the fee. I found a Hertz with the same size vehicle at $46 a day after taxes and their fees. I won't be renting from Turo again.

I took his Mazda. Car was super clean and the service and support was awesome. He helped me to drop to airport even I was late. I enjoyed car too. It's an all wheel drive in great condition and me and my family loved it. I prefer to take vehicle from him if he have anything available.

The vehicle was perfect- Clean and everything as was expected. The key and mag card worked perfectly- The gas was filled and the communications was GREAT.. The airport shuttle was on time and staff helpful also! Sky Harbor is a great venue to use also. Easy in and out service for vehicles and transportation.

Super excited to find a van large enough to fit us and our luggage. Would highly recommend even though the van was not at the airport the host was great and picked us up. Vehicle had great gas mileage. A/c working was a huge plus. Very basic but had all of the necessary equipment and smooth ride.

This was my first time renting a car from Turo, I was definitely impressed with the service I received from start to finish. I received a quick response from Turo when I picked out the car I wanted to rent. I picked up my car at their Spring Valley Location. The staff there were very pleasant and helpful. I will definitely be renting again from Turo and also recommending Turo to my friends and family. Thank you for your excellent service.

Jeff made sure we had the car we needed and it was delivered clean, on time, and was a smooth transaction. We were impressed by how clean it was (it looked like he’d had it detailed), and had a full tank of gas. We used it to attend the famous Blue Angels Homecoming air show and were very pleased to have a convertible because we spent the first part of the show in a traffic jam and were able to view the aircraft with the top down. The car drove beautifully. The engine light came on and we had it checked by a mechanic and texted Jeff the print out. He immediately texted back and said he had checked with the mechanic and told us to continue the term of the rental and he would take care of the car when we returned it. Apparently there was not a mechanical problem but a sensor problem. He immediately responded to my questions from before we arrived to the time I returned it.

We rented a car for 2 days. It was easy to pick and return and the price was reasonable which is the nice part of Turo rentals. You have a choice in which to pick from so you have a say in what kind of vehicle and make you want. Each car has a price so it is up to you on how much you want to spend.

Easy communication from before the trip to when the trip ended and when I dropped it off at the airport. Cheap car to rent out and cheap on gas nothing else to ask for since it was a quick trip and great mileage to go around Texas. Even with the roads and the weather the car was able to withstand it and everything else that was on the road

My rental experience with this host was outstanding. Very smooth. No hiccups. Everything was ready when I arrived. It took no less than 10 minutes. Total for us to complete everything we needed to do and for me to pull off. When I return the car, it was raining a little bit. He allowed me to sit in the car to wait for my Uber. Outstanding.

Good experience. Great host. Safe car. Would rent again. Fees are a little high but great experience. I like the fact that Turo are at the airport. Just a short ride away. Very easy to get to the cars, would definitely rent again. That's sums it up. Better than the basic rental car companies.

Wonderful experience. Always cleans. Always polite and always on time. I love booking with them. Love the care as well. Always been my favorite. Also car rides very nice. Drop off was very easy to find. Had no problems finding it and very easy description to how I can look for it.

It was a great experience. Loved it. Fast and easy. Jackson was a great host. Car was nice and clean, made sure that I understood everything with his Tesla. Was ready to answer any question or concerns that I had. Very convenient. Can’t ask for more. Will definitely be using Turo again in the future.

Renting from Turo is fast and hassle free. Would definitely recommend to anyone rather than going to a big rental company and overpaying. Cars are clean and well maintained. Can get from small to luxury cars so don’t hesitate to check them out. There’s a car for rent at anytime anywhere close to most Airports.

Everything was as expected, car was conveniently located, clean and in good order. Communication was clear and concise, Reliable Rides Las Vegas was very accommodating, helping us make the return easy and quick. We will definitely recommend this renter to our friends, and will utilize them in future trips to Las Vegas. Car was represented accurately, they even had mints and a couple bottles of water in the vehicle for our use. Pick up location was close to the airport making it quick and easy to get our adventure underway.

Love using turo super convenient. The host was great. Def will use in the future. The quality of the vehicles rented was fantastic. The ease of the app and website is great. Love all the options. Would love to more pictures on some of the ads some of them didn’t have many photos.

Our trip to Maui was made even more enjoyable due to reliable and such comfortable transportation which is critical on this island if you want to explore Maui. Our host, Ryan was beyond accommodating. He was so responsive and helpful every step of the way. We were driving around in luxury in his gorgeous Mercedes SUV which handled like a dream. The vehicle was clean and conveniently located minutes from the airport. Catching an Uber after returning the car was fast and easy. I would be happy to rent from him again and I highly recommend using Ryan for your transportation needs.

Turo has been the most convenient & consistent car borrower program I’ve dealt with. I love the variety & value. I would love to see frequent users be rewarded more often for their loyalty to Turo’s brand. I would also love to see Turo fees be reduced for those who have good reviews & leave reviews as expected.

From booking to check in and drop, Turo has proven to be a game changer in how we rent cars. Thank you Turo and my amazing host for our trip to Annapolis MD. Will definitely use again, and will refer to anyone that asks. Great selection and so far have had all great hosts to rent from.

Turo gives a different spin to the rest. Allows the freedom others don't give. This is my go to for rentals working with Independent servicers for interpersonal relationships to built one on one trust. I will say Turo's platform could improve on user friendly ability of understanding a standard trip fee. Next to this fee (standard charge) should be listed, Then under more info should say, this is a standard fee applied for application support. This should be as clear as day. This is on the front end user point of view.

Cody was great to communicate with. The instructions were very helpful and easy to follow. Car was very clean and cared for. Only negative was that he asked me to wash and vacuum the car which I have not had to do before. It would be helpful is they had an account with a local car wash place.

Great service from the host and a great car. Host was always in contact with me and made the experience very pleasurable. The Boxster was as advertised. It made my trip to the mountains as awesome as it was. I would definitely rent from Ayo again. I've yet to have a bad experience on Turo, but this was the best one yet.

It's always a great experience when renting from Turo. Great selection of vehicles and availability. It's easy to just look at the app and click what you want and reserve it. I have used Turo a countless number of times and will continue using them. I no longer even think about normal rental companies when looking for a vehicle.

Wonderful host Ana in SB let me rent her car for 3 days. It was clean, smelled good and she was very comfortable with me driving it. The car ran great, good gas mileage and I felt safe in it. It was affordable with a good mileage allowance. Please rent from her...It's worth it and she's very friendly.

I’ve had great experiences on Turo from prices to rented vehicles, ours truly been a great thing hands down not to rent from big corporations!! Every experience so far has had top notch service except calling into Turo that wasn’t a great experience AT ALL but other than that renting is again A++ from my point of view and experience!!

I would never recommend Turo, I rented a car from 10:30 am to 8:30 pm and in an abusive manner and without consulting me they charged me 84 dollars more for supposedly having delivered the car at 10 at night. That was a lie because at that time I was on the plane to return home.

The car we rented was exactly how it was described, great car and fun to drive. Our experience was for work and to visit my daughter. The host was great and communicated extremely well, pick up was very easy as we had a late flight and pretty much everything was closed. The host was great, answered all my questions. Will use Turo again.

We rented Samuel's Chevy Traverse for a week when vacationing in Navarre Beach, Florida. The vehicle was clean and in the exact condition described on Turo. Communication with Samuel was outstanding! He let us know that there was minor damage and sent pictures. During our trip, the battery in the remote went low so we bought a new one and put it in. We were quickly reimbursed for the expense. I would rent from Samuel again without a second thought.

This Jeep was great for a trip to Colorado. It was very clean and fun to drive. The vehicle owner was easy to communicate with throughout the entire duration of our trip there. The check in and check out instructions were reasonable and easy to understand. The car has lots of storage. The tech features of the vehicle are great too. Highly recommend!

Great experience from when he first greeted us to when we dropped car off, first class all the way. Showed us everything we would need to have a safe operation driving the car, including how to fill with fuel, how to operate lights along with adjustments of seats and cargo area. Would rent from again when in the area.

When I'm in town on business I always turn to Turo for the best and most economically friendly car rental platform there is on the market today. No matter if you're looking for an economical car, or a sedan for the family or if you're there for the weekend and a fun trip and you're looking for a convertible you'll find it on the turo app!

The host was trying to steal from hard working people. He doesn't reply when you drop off the car so he can lie and say you didn’t drop it off at the right place and charge you 55$. He done it to a lot of people. Turo allows him to do that so I think you guys and him deserve 0 stars. I will not use this app again. Worst experience I ever had renting a car. His name was Alejandro P. I’m not the only person he has done this to. I dropped it off at the location given to me on the app. Nowhere else. He didn’t reply for help nor does he give directions plus he picks a big shopping mall on purpose so he can say you brought it to the wrong place like it’s not his house or anything. We just parking it where we can at the location given. I recommend you ban him from Turo. He’s a snake and you guys let him get away with it.

Flawless rental process, Excellent vehicle as advertised. Always available to answer questions. Even a cost-saving method of bypassing some of the absurd Las Vegas airport fees. Always a pleasure to do business with Turo and its associates. Andy was constantly updating our arrival, driving (across three states), and drop-off since this was my first time in the complex Las Vegas system.

Whenever I travel back home, I'm asked what rental agency I got my car through. I always praise TURO. I've not once had a bad experience. The cars are always good and clean. The hosts are always easy to get a hold of and communication is always easy. I highly recommend them and so happy I found them.

I was able find specific vehicles not available in regular rentals. Insurance cost is decent. App works as it should, most of the time (few kinks to work out). Interface is user friendly, checking in and out is easy to go through. I love the opportunities and value Turo.com provides. Customer service responsive and gets it done.

I have used the Turo app on two different occasions and each time has been very easy. Convenient communication has been excellent. Very pleased by using turo. I definitely prefer to use this app over the big companies. It's a lot more personable and the host cares about your experience.

Host decided to try and charge me for an additional day and late fees for being less than 3 hours. Late and I communicated with the host about the situation and I could extend because the car was being rented out the next day. I wouldn’t have had a problem paying for the late fee, it’s a business, but him trying to charge me for an extra day is insane. I reached out to the host Sudip B. And he stopped responding, wouldn’t recommend. As I’ve never had any issue with other host.

This is the 2nd time I have rented from the Owner listed as Donnelly. Richard is excellent and has the best service. I will rent from Richard again on my next trip to North Carolina. I have often recommended them to my work colleagues and friends in the NC/Greensboro area.

I really liked the service, the vehicle and had a very satisfactory experience. The possibility of picking up and dropping off vehicles at airports is essential for travelers. The quick response is also essential to facilitate communication. I will not hesitate to seek out the service again on new occasions. I really recommend it. Congratulations!!!

Punit's RAV4 is a great vehicle that got excellent gas mileage. Considering the gas prices in California, this vehicle saved me some money. Communication for pickup and drop-off was super clear and timely. I liked the RAV4 so much, I'm thinking about getting one for myself. I'd definitely get his RAV4 again.

Using the app is convenient, with Turo Go, but Turo fees are too high, it’s the same as the price of the car, and that’s even without the added protection. That’s not normal, I can book cheaper from the classic rental companies. And I clearly see that it is Turo who charging that fee, not the host, whose price is very competitive.

Best experience ever! Easy pick up & easy drop off. Vehicle was so smooth and really well taken care of. The family & I felt safe all around. Great communication from host! Love the option to add a 2nd driver as well! 4th time using TURO & it just keeps getting better! Will definitely be back.

Yes l would, host was professional and courteous, vehicle was clean, in good condition and had a full tank of gas. Easy and convenient pick up and delivery location. l have zero complaints with Turo or any of the hosts that l have encountered. Yes l would rent again and recommend a friend.

Great place to rent from. Easy going people, very helpful, I would gladly rent here again. Very nice, clean, well maintained vehicle. He even gave me a ride back to my place after I dropped it off, I had planned to walk a couple to my friends house and have him give me a ride. Goes the extra mile for his customers.

Our first Turo we had reserved canceled the morning of our trip and I was quickly able to find this one and get it booked for an even better price without any hassle. He was extremely responsive and quick to answer questions and add extras that we needed for our babies. Highly recommend as the car was super clean and very nice.

We received excellent service and the vehicle we received was just as advertised. The App was very user friendly & safe. My friends were very impressed and surprised how very reasonable the pricing was. They will definitely try it out. While contacting with the vehicle owners, they were quick and response in resolving minor issues. Making changes with our reservations without problems. We definitely enjoyed our experience and will definitely be back. Thank You very. Much.

I first bought a rental that I was excited to receive then the guy told me that his car had problems and would be in the shop so then I book another car that I didn’t even want but hey a car is a car. So as I’m driving to my destination I get there I turn the car off. I go by my business. Later I come back to the car. I try to start it and it won't start. I inbox the renter and he said he’ll refund me a full amount due to my inconvenience and I called roadside assistance to help me get a replacement and I had to wait 2 hours for that trip to start.

I have had a really good experience with Turo. Each car I have rented has been in good condition and the hosts have been amazing. Easy 1-2-3 check in and out. Definitely recommend it! Plenty of cars to pick from for any occasion, they even have “Muscle Cars” which I plan to use next summer. Don’t miss out, you will kick yourself!

The host I rented from is claiming damage when there is none on the car whatsoever. I have hundreds of photos throughout my rental showing the car in pristine condition. His photos of damage show MASSIVE dents that somehow have no paint damage surrounding them (which would be impossible) and the pictures are not even in the same location I dropped the car at. He has stopped communicating with me. I spent my entire trip caring meticulously for this car only for the host to ruin the entire experience. He left me a 5 star review and waited for me to leave one in return for him to file the damage claim. The photos he posted clearly show damage that is not in any of the photos I posted and they seem to be edited. The host is Vladyslav **. Unfortunately I will never use Turo again due to them enabling scammers on their platform.

Each time I contacted Customer Service, they were able to help and do so in a timely manner. There was seamless communication with the host. At the time of booking I had a wide selection of cars to choose from. The on-boarding and verification process was a bit tedious and glitchy. The booking was easy, though the cost was a bit more than I would like.

The car was perfect for my trip, we had a larger party with 5 adults and 1 car seat. We each had a carry on and one large luggage. They fit perfectly in the back seat with a little room to spare. I loved the easy, convenient pick up/drop off location. Had great communication with Carlos.

Have always hated traditional rental options. Turo’s a perfect solution for those that relate. All costs are negotiated in advance between Turo and car owner. Turo manages the agreement and keeps both parties accountable to their commitment. I like being able to pay for coverage, reserve car seats when available, and the option to cancel before a specific date.

We had a great time with the car we rented from Turo. It was exactly as represented... It was easy to find and communication with the owner was wonderful....we had a great time in Maui and had a pleasant experience with our vehicle. We definitely got our money's worth and gas efficiency was great. I would rent from Turo again...

I have been very lucky with renting through Turo! Great hosts! Excellent cars in great condition! The only thing I would like to see is more cars with unlimited mileage. The extra mileage is very important because you go over it quickly when you go out of town and then the only way to get more miles is to book for another day or two.

Everything was wonderful! Denzel had everything in order and extra attention to detail. Turo did not keep up their end because their door lock/unlock app was not working but Denzel handled all of it for me. The car was clean and full of charge right where he said it would be & everyone in airport knew Denzel and had wonderful thing to say about him & his cars. Thank you!

Ever since I started renting from Turo, I haven’t went back. This is the best app and way to rent a vehicle. No hidden fees, no huge deposits, and no mandatory credit cards. You get to pick the best insurance option for your trip and all the hosts are really nice and informative. I’ll never go back to traditional rental companies. It’s Turo only for me and my family.

I recently rented Bing’s Sprinter Van on Turo, and it was fantastic! The van is incredibly spacious, making it ideal for road trips, moving, or any activity that requires plenty of cargo room. It was clean, well-maintained, and easy to drive despite its size. Bing was an excellent host, communicative and helpful with any questions. I highly recommend renting from him if you need a reliable and roomy vehicle!

Darrin was a great host with fast responses. Car was conveniently located in a lot by the airport with easy to follow instructions. Vehicle was clean and drove nice. Air conditioning worked well and was much needed. Car was excellent on gas. Highly recommend Darin. Will definitely rent from Darin again.

The owner tried to scam me. The vehicle had previous damage. When I returned the car he tried to use old photos saying the damage wasn’t there and they were. He tried to get me to pay him outside of Turo. I would never book with him again. I’ve rented other vehicles before with no issue. The car has cigarette burns on the inside also and damage to the front end. He tried to write a horrible review on my account when he’s the horrible person. I will never do this again!

Darius was extremely helpful. This is the first time I picked up a vehicle at the airport with lockbox. Darius was helpful in leading me to the vehicle and getting on my way. Will rent from him again in the future. Also, was kind and answered me immediately while I was waiting.

Great rental with Turo. Picked up/drop off at the airport in the parking garage, which worked really well for us. Also appreciated the affordable option of renting a toddler car seat to avoid having to carry the heavy seat with our other bags. Would use Turo again in the future.

The host was (is) great, kept things simple and not a lot of wasted time. Instructions are easy to follow and pick up and delivery was simple, made renting a car (van) very easy. Being a host and renting a Turo for the first time makes me think I will use a Turo rental from here on out! Thank you

From the first minute when we met Cameron at the airport to pick up the Jeep from him it was a wonderful experience. The Jeep was in perfect shape and we returned it in the exact same or better shape. Cameron was a gentleman to deal with. I would recommend him as a Turo provider.

First and last time Turo user here. I had a 3 week rental. Everything was good. I returned vehicle. Then I get a charge of $150 for smoking. I am a non smoker. I’ve never smoked anything. Even if I was I certainly would not do in a vehicle I didn’t own. I’ve disputed, but it was days ago and I don’t even know how you would prove I didn’t. Lung x-ray? This is ridiculous and should be illegal. They are just stealing money. I’m filing fraudulent charge with my credit card company.

Consistent A+ service from Turo and the Turo app. The app layout doesn't change all the time like other apps so it’s easy and familiar to navigate. Easy to view and select cars, great support for accessing Tesla vehicles and messaging the owners is quick and efficient. A streamlined experience as always. Bravo Turo team!!!

It was very well Drivable, runs good. I definitely would recommend a friend and will be renting again very soon. I really appreciate when I got there the car was available and the key was left for me. That’s called great customer service and when I return he was so nice and very polite to help me with renting in the near future of what cars I should use for my Jobs

Great rental experience-Turo is of less value-issues with app preventing pick up or check out each time. Multiple added expense after rental agreement started. There is not a value compared to traditional rental options. Seems all disruptive options-ABnB, Uber, Lyft, prime..all start out with price and value quickly using algorithms to increase cost beyond traditional options

I would diff recommend James, he was so helpful to me. The vehicle was small but it was a nice size for me. If I needed transportation again, I will call him. It was easy on gas for where I had to go and the best thing ever, it was unlimited mileage that was so awesome. Thanks, James.

This is the second time renting from Rodney's Rental, and like the first, I had a great experience. Picking up and dropping off the car was quick and easy. Great communication. The team answered my questions in a matter of minutes after sending texts. Rodney's Rentals have become my first choice when needing to rent cars.

Our experience with Zippie was fun, and it got us to and from without a problem. My wife was considering getting a Mini Cooper, and I think this experience helped her make up her mind. The car was zippy, and got great gas mileage. WHen in Phoenix again, I will happily rent again. I recommend this car!

This host was excited. I was very pleased with the car. Love it and will rent from him again. In Turo it gives me a peace of mind when it comes to me running a car, everything is at the push of a bunny. I can actually pick what I want when I can afford and what’s available to me for a cheaper price and don’t have to wait. I would recommend this place to anyway of my friends and family. Please take the time out to download the app and see what experience you can have because mine is awesome.

Turo is a great way to find a car rental for your needs without using a rental agency. For my needs, an older beat up vehicle is better than a pristine newer one and those are hard to find. Had an issue with my first rental but it was more related to the car owner than Turo so no faults to them. All in all quite satisfied with how it works and what you get.

I would never go through a different service to rent a vehicle. It's fast, easy and the host(ess) are always 5 stars. The people that rent their vehicles are Turo customer service representatives, so it's a make or break situation with coming back a second time. Going through the major car rental companies are a NIGHTMARE, so thank you for making a great idea and a positive experience.

Everything went great. The convenience and quality was amazing. The car was perfect for our family size and ran great. The price was better than expected especially in such a short notice. We will be using this again in the future. Whether it be a vehicle with 8 seats or 2 seats.

Unfortunately when we got to our destination my phone died and needed to be replaced completely. I logged in on another device but it sent the two factor authentication to my cell phone number which I could not access. If a second method could be added that would be great should others experience this as well.

Start to finish - our host was amazing! Car was nicer than expected and the communication and convenience of its location were perfect! Add described the process in detail so there were no questions along the way. Have already saved his info to book again with him next time we travel to Phoenix.

We had to wait for an attendant. It appears a few of the folks are multi-tasking. The car is in ok shape except the guys prepping the cars are so busy that they missed wiping down all the windows and windshield. The Corolla is in ok condition but can use some inspections and adjustments.

I enjoy using TURO ever since I found out about it last year. I was invited to a party in Jax for New Year's and TURO came to the rescue, literally within hours or New Year's. I appreciate TURO. THANK YOU! NO DEPOSIT, HOLD, OR GOOD CREDIT needed to reserve or rent. Love y'all TURO!!!

This rental and the host were great on my last trip. Great communication, great on gas and nice color. The unlimited miles, for the car, is what attracted me in the first place. It was definitely as described and very clean. Easy pickup and drop-off. My overall Turo experience has been a great one. I'll continue to use the platform for my rental needs.

10/10 experience on my Turo rental in Indy. I came in for work and needed a ride. Ben was very professional and quick to respond to messages. The car was dependable and got me where I needed to go. I would recommend using his car if you are in the Indianapolis area.