Turo Reviews

Rented a car with Lynsey on Turo. Arrived at the DAB Daytona Beach airport at 1230am. No car. She was a total no show! No response to app messages... service number was no help either. Stranded at 1am, desperate... luckily Avis was still open and they had a car. Never trust these turo people!

They collected all my personal information and then denied me access. They claimed that I had several traffic violations as a reason but I haven’t had so much as a parking ticket in the past 10 years. They want to sell “insurance”. That's their model. Trash company.

Turo has attempte to steal my money by keeping cancellation fees of $101.48 for a reservation that I actually completed. I had trouble with their app and checking in so I called customer service to alert that I was in the process of checking in to the reservation but since it was my first time, I could not complete check in an was getting several error messages that I could not resolve. They eventually checked me for the same reservation but promised to waive cancellation fees. 8 weeks later after "escalating" the issue and my having to open a complaint with the BBB where they promised "escalating the issue" they send me an email denying my refund. I immediately contacted American Express with a transcript of all my interactions with them. They are a fraudulent middleman preying on unsuspecting customer. Consider yourself warned.

I would never recommend this company to anyone. I lost my license and shared with the company that I had a temporary license. When I contacted the company and spoke to an agent, they had no answers and told me to utilize their horrible chat system. Miguel, the guy from the chat system, went on to tell me that I should book a car because they accept temporary licenses. Less than 30 minutes later a got a message saying that they cancelled my reservation because of my license situation and then only returned less than half of my money because it was less than 24 hours before I was scheduled to pick up the car. Terrible company, employees that don't know what they are doing, and a company that is happily willing to screw you over. Don't use this service! Very shady company.

I had a very disappointing experience with Turo, and I think others, especially families, should be aware. This happened during the Christmas holiday travel period, which made everything significantly worse due to high demand and limited availability. I booked a vehicle in advance for pickup at Orlando International Airport (MCO) while traveling from Maryland with my wife, two young children, and my parents. Just 30 minutes before pickup, as we were arriving at the airport, the host canceled the trip, claiming the car was overheating. At that point, we had no options: Rental companies at the airport were completely sold out due to the holiday rush. We were left stranded with kids and elderly family members. We had to pay for last-minute Uber transportation.

We traveled to Nashville, Tn and found Turo online. We were searching for a Tesla that self drives for the experience. We have been wanted to know more about this vehicle and decided to rent one for the week. We were given a location, asked to take pictures and verify we received the car in good shape. We had no problems and followed all the rules.. It was very easy and self explanatory!! We absolutely loved our entire experience and have learned so much about self driving Tesla!! It so amazing and we are now considering purchases one ourselves! We asked if we could return it a little later and they were very nice and said yes! We are super proud we found them and thankful for our experience!! Highly recommend Turo!! Outstanding and easy to communicate with.. The rentals are easy terms, instructions, pick up and drop off was super easy. Thank you again!!

My situation leaves me waiting for someone to jump out and yell I've been punked. I am unable to pay my Turo invoice, even partially, with a Turo gift card that was purchased on their website. No policy stating they will not accept their own gift cards to pay invoices can be given. There was mention of "internal" policy. That made it just comical. I wanted to make sure my host was paid in a timely manner (Turo was not concerned) so I just paid it. I will not be returning to use this gift card.

My experience with Turo before was great but this time has been incredibly frustrating and honestly pretty disappointing. It started with the host trying to get me to pay a cleaning fee off-platform, which I knew wasn’t allowed, so I reported it and asked him to go thru the platform. After that, things only got worse. Turo Support first charged me a $150 cleaning fee. I disputed it right away and sent photos showing the car was clean when I returned it. I then asked for new photos from the host and Turo. Instead of actually reviewing what I sent, they came back with a completely different charge a $154.50 pet fee.

First and last time Turo user. After reserving a car for a month at $2300, we learned a couple of days later that American Express and Allstate do not cover Turo cars, so we cancelled the reservation. Then realized their 24-hour cancellation policy. Our refund request was first denied, then an agent offered a new reservation using these funds. No problem. When calling as instructed to renew the reservation, the agent stated that the other agent was new and provided false information. Amateurs! We are in the middle of the fight, also enlisting American Express as an ally. Never ever will we consider turo!

I rented a non refundable van from Turo on Feb. 11 for three days. Subsequently I had to change my plans and wanted to change it to two days with a pick up on 12th. I checked with the host if I would get a credit for one days and he assured me (documented in the Turo app) that I would. Then after I changed, they asked me to pay a transportation fee of $147 - nobody told me about this. Eventually they ended up charging me for the original three days and the transportation charge. So, for two days I had to pay for the original three and the transportation charge. I thought this was very unfair and all the customer service people agreed but nobody would give me the credit.

I like this idea in theory, but in practice if you need to cancel a trip they offer no support and no refunds, even as a credit. I will not be using Turo again and will stick to real car rental companies.

Just rented a Turo for my fourth time last week. Everything was okay-ish until I got charged an additional $150 a day or two later without my prior consent. Supposedly, I had violated their cleanliness policy and had a pet in the vehicle, which I absolutely did not. So I returned the car on time, fully filled up. Took lots of interior pictures and hopped on my plane. Upon landing, I received a message asking whether I had a dog or a cat in the car as his son was highly allergic. I replied, "Never had an animal in the car, as I know that has to be approved ahead of time. There was some dog hair on my backpack, but I didn't notice it left any in the car. It couldn't have been much, but my sincere apologies."

Very disappointing experience. I’ve been a loyal user and went out of my way in good faith to help resolve an issue (when it wasn’t my responsibility), but it felt like my time and effort didn’t matter. The situation could have been handled easily and for a very small amount. I simply wanted my effort to be appreciated, yet neither the host nor Turo showed fairness or appreciation—something they emphasize heavily in their policies. It was surprising to see something so minor handled so poorly. I’ve been using Turo for over 8 years and have never been treated this way. The platform is great, but this experience made me lose trust. I hope they improve how they treat their loyal customers.

As a first time using Turo, I was excited to rent something nice for my work trip to Cincinnati. The host helped me when I was in a pinch to get a last minute rental since my car is not in the best condition to drive long distances. I picked up the car at 8pm and drove straight to Cincinnati. I stayed at the hotel overnight and my job was only 4 minutes from the hotel. After my workshop was completed, I stopped to get gas. The car was a Maserati with a Ferrari engine, so I had to use premium gas which was more expensive. It was fine but it added up of course. I reached out to the host to let him know that my time rolled over for my workshop so I was gonna be a little behind on the drop off. The host told me I could extend the rental time. That’s what I did but when I tried to extend it further than an extra 30 minutes, it listed a higher charge.

I genuinely like the Turo concept and have had positive experiences. But the true measure of any company/platform is how it responds when something goes wrong. In the case of my recent rental, that standard was not met. Serious concerns began on my second day of the rental when mechanical and operational issues started to surface. The heating system malfunctioned, seat warmers did not work, an oil change notification indicated service was due immediately, and a check engine light with associated warning remained on.

I drove the car exactly 30 miles that equals 1 gallon of gas. The host charged me for six gallons of gas AND A REFUELING FEE. Host was Darryl in Albuquerque Hyundai Sonata. I had to pick the car up in the war zone and it had a huge dent not shown in featured photos. It had a funky odor as well and made a knocking sound. I do not recommend. I wish I could give zero stars.

After using Turo for three years on multiple business trips, this experience has caused me to leave the platform entirely. The vehicle I rented was a BMW X5, in my view, a complete death trap. It was not safe to be on the road. The brake warning light was already on at pickup, and I was told not to worry about it. Shortly after leaving, additional warning lights appeared. The vehicle had not been serviced in over 60,000 miles since 2024 or beyond based on the dashboard information. While driving in negative weather toward Dutchess County, the car began overheating and repeatedly stalled on the highway. It was later clear the vehicle was completely out of coolant.

Turo keeps ripping up host left and right by requiring a host and a guest both pay a deductible in case of an accident. Really bad company to work with. Double dipping it's illegal but yet they keep on doing it. Shame on them.

We were excited to rent through Turo. We booked and paid for our 4-day reservation of close $600. We land at our destination but did not have any instructions how to pick up vehicle. We contacted customer service (you can only contact them by chat). We spent over 7 hours with customer service that day. Spoke with several agents, but no resolution. They ended our chat. We had to go rent another vehicle with Enterprise. The next day, we started another chat. The agent found that our email on their end was incorrect. That mistake kept them from confirming us. They stated that they would refund our remaining three days of rental. No refund has been issued. Contact them again. They will review our case, we also sent screenshots of previous conversations with customer service. They declined our refund.

Disappointing that Turo is unclear about what “on-site” parking is at Denver International Airport. Very surprised to discover “on-site” includes The Parking Spot South, which requires a 17 minute shuttle ride, once the shuttle arrives (which can take up to 15min), and then once at their lot you need to wait for all of the other guests to be dropped off at their cars (another 10min for us). The app should specify “on-site” parking or “offsite parking - requires a shuttle”. At this time it’s extremely unclear and I would say misleading. The Parking Spot South alternative parking is a great idea and very helpful to many people, but it adds minimally, 30 minutes and probably more. It’s also less convenient if you want to pick people up at the airport after you take possession of the car or if you want to drop people off at the airport before you turn the car in.

Do NOT use Turo. I paid over $750 to rent a vehicle and the company kept all the money after the host cancelled my trip within 2 hours from picking up the vehicle. I never requested nor wanted to cancel. I was on the way to pick up the vehicle and the host said "sorry it's cancelled". I have reached out to customer service multiple times for my refund and they keep saying "management will contact you for your refund". It's been over 2 weeks, after speaking with customer service every other day, and they keep saying "it will happen" and "management will contact you". Nothing. No contact from management and it's clear they are pocketing my $750 hoping I'll just move on. The company is struggling financially so it's clear they're desperate and will do immortal acts against you.

I booked a rental on July 2,2025 for an upcoming snow ski trip on February 8th, 2026. My reservation was cancelled by the host on January 14th. The host said it was due to a recall. They host later informed me they had known about the recall since October. The host did not offer to switch me to a different vehicle or compensate me for the added associated costs of renting a vehicle only 3 weeks out. Turo, company used as the middle man said they did not owe me any compensation because the car was “defective” and this per their policy I am not owed for the compensation for having to book another car only 3 weeks out.

Poor customer service. I returned the car with more gas than was in it and they charged me for additional gas and a service charge. There are photos that were submitted that substantiate that I am correct. Be very careful with this company. They would not rectify the dispute. I had to file a dispute with my bank.

It's the shittiest service you can ever find. We were late to return by couple of hours and they charged us for the whole day and we were not informed about that. And they added the insurance for the day too without we accepting it. WE should be charged only for the hours. When I called to either get the refund or get the car back for 22 hours, they hung my phone. That their level for customer service and on calling aging, they just keep me on hold for long. They don't care about their customers. No one should rent from Turo. They change so many fees on top of the rental rate and not cheap at all.

I have had a positive experience with Turo in the past, both as a guest and a host. Turo was once recognized as a commendable ethical company. However, it seems that currently, Turo has prioritized profits over everything else. I have made numerous calls to have unlawful charges removed from my account, as well as income from a customer who has rented my car for more than two weeks.

I had never used Turo but was creating an account so I could rent a car for my next vacation. I created an account, uploaded a face photo, entered and verified my phone number and email address, entered my birthdate, address and driver's license number. Then I entered my credit card information. I noticed that my account was not approved, so I had to go to a chat. In the chat, they wanted me to upload a photo with my face and me holding my license next to my face with all 4 corners of the license showing, but they could not tell me why my account was not approved nor why I needed to do that. It seems very shady after I had to enter all of my other personal information and I am nervous about it. I just ended up deleting the account. I downloaded a transcript of the chat but this platform will only allow photo uploads and the chat is a pdf and will not upload.

Turo is extremely risky and can cost you enormous amounts of money, as it did for me. A big warning about this service. Rent a car from a traditional rental company instead. I booked a car through the Turo app from a host with a 4.9 rating. We reserved the car for our winter holiday. When we landed in Tampa on December 26, I was informed by the host that Turo had canceled the booking, not the host. Turo’s only response was, ‘Sorry, all cars are booked.’ We were left stranded at the airport with three children, completely abandoned by Turo. They did nothing to resolve the situation, offered no contact or compensation.

I normally have good experiences with Turo, I’ve been renting from them for a while, but this one situation I had with an incident with one of my trips that was definitely not my fault, got me banned from Turo. Instead of doing a proper investigation on the incident, Turo automatically sided with the host and didn’t even give me the benefit of the doubt. Even with all of the evidence I submitted. It’s like they want you to pay regardless of what happened and who was in the wrong.

To the Turo Team, I am submitting this review to provide detailed feedback regarding a recent rental experience that resulted in significant financial, procedural, and reputational harm. I am rating this experience one star due to serious failures in Turo’s claims and enforcement process.

I had an extremely disappointing and expensive experience renting through Turo, primarily due to serious safety issues and how the situation was handled afterward. I rented a Mercedes AMG SUV for a trip to New Hampshire. I completed all required check-in steps and documented the vehicle’s condition. Two days into the trip, while driving about 40 MPH in the mountains, the front right tire blew out, putting my passengers and me in a dangerous situation.