Turo Reviews

I am submitting this review to document my experience with JT Rentals, a business operating as a host on the Turo platform. I selected JT Rentals based on their advertised All‑Star Host status and positive reviews. The vehicle itself (a 2024 Chevrolet Traverse) was clean and in good working condition, and there were no issues with the car. The concern is how a serious issue was handled when it arose. Due to an unexpected traffic delay while traveling to Miami International Airport, I accidentally left my purse in the vehicle at drop‑off. I realized this immediately, returned within minutes, and contacted the host right away. The purse contained my driver’s license, debit and credit cards, medication, and other essential personal items.

For the past several days I've been dealing with Turo customer service. The people are really pleasant. But they keep telling me that their system has accepted my valid driver's license. It will not, no matter what they say. They can't fix their own glitches. It's a very frustrating website.

Booked a car through Turo in advance, submitted all required documentation, declined their optional insurance at the time of booking — did everything right. My reservation was still active when my plane left Detroit. Three hours later I landed in Las Vegas and my car was GONE. Cancelled while I was literally in the air with no way to respond, no warning, no alternative offered. Their excuse? That I "failed to decline insurance in time." I declined it when I booked. On April 30th. It's in writing. Now they're refusing to refund us. We were stranded 1,000 miles from home with no car and no money back. I've used Turo before without issues — this is not a platform you can trust for travel. If something goes wrong, they will leave you hanging and keep your money. Dispute filed. Never again.

I had a very frustrating experience using Turo that resulted in both financial loss and a major inconvenience. I was in communication with the host throughout the weekend, including up to 15 minutes before my scheduled pickup time. At that point, I was provided with the lockbox code and told to proceed with pickup as planned. When I arrived at the designated location at the scheduled time, the vehicle was not there, and the lockbox contained no keys. I attempted to contact the host immediately but did not receive a response for about 25 minutes.

Recently I rented a car from Alec, in Seattle. I rented it for the following dates: Thursday, April 9, 2026, at 6:00 AM until Sunday, April 12, 2026, at 6:00 AM. My flight into Seattle didn't land until about 8:30 Am on April 9, 2026. As I was getting off the plane, I got a message from Alec that my car had been canceled. Turo's policy states that "if a host cancels, you'll be notified immediately so you can book another car, or we'll help you find. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account-your choice." I had to book a different can and no refund was issued. Turo and Alec should abide by their own rules!!!!

Don't recommend. Dynamic pricing underprices your car and paying for their max protection is for nothing. Had a dairy beverage spilled in my car and they denied paying for the customer's violation of the cleaning policy so I had to pay for it to be professionally cleaned out of pocket. Support doesn't care or want to help. My car was out 8 days and after their cut and having to pay to clean it, I got $73 and when you count the 750 miles added to my vehicle that's technically a loss.

We rented a car at Tampa International Airport for 1 week. The car was returned to the green area on level 5, as I instructed. They charged me $50 + taxes and fees stating the car was improperly returned. I reached out to the host and she was of no assistance. I reached out to Turo and they refused to refund the money. I believe they try and suck as much money as possible from renters. I have pictures showing that we returned the car to the correct location. We will never use Turo again!

Do not put your car on this platform. When things do happen (heavy smoking in my listed car by a guest) they have repeatedly told me there is not enough evidence to support smoking. (Multiple photos of ashes in the driver seat and shift column)

Just signed up, and they restricted my account when I needed a rental. No explanation, no support, nothing. They refunded me, and now I can't access my account. Customer service has no info and says that it will take "some time" to resolve after escalation. I need a car in two days, not "some time".

This should be illegal!! My first time experience with Turo and it was horrible!! Travel 8 hours, got to final destination airport and the Host didn't show up or communicate (Jose **) so I contacted Turo and they found a car but need to pick up... I got into panic attack and they (Maria) did everything, even offered me 2 Uber vouchers to help me pick up and return the car, but the car was not ready for 4 hours more, been 3 hours stucked at airport and 4 more hours, so I decided to take an Uber to the hotel ($100.. $40 voucher and $60 me) then realized there was not 2 vouchers, so canceled Turo car and got penalized $85 ... But still a $100 credit but in the Turo account... Go ahead and rent another car through Turo and they hold my $250 deposit. (Why?)

After several smooth rentals without issue, I had an unfortunate experience with my last rental in Tampa. After reaching out to the host for an extension of 2 hours for a flight delay, I was told by the host I would not be charged for additional usage. I returned the car per the instructions to Tampa International Airport. I was then charged $174 for 2 hours of additional usage, the cost of another 1.5 days of usage. When I reached out to the host multiple times about the charge he never responded back. I contacted Turo and went back and forth for a week with documentation from the messaging app only to be told that I had to request from Turo an extension and that the host cannot grant permission for an extension. They refused to refund the additional usage fee.

I’ve been a customer for 7 years and never had issues until now. I returned my rental on time, but I was still charged a $130 late fee. Even after payment, it’s blocking my account. Very disappointing experience. I’m requesting they fix this and correct my invoice immediately.

Rented a car with Lynsey on Turo. Arrived at the DAB Daytona Beach airport at 1230am. No car. She was a total no show! No response to app messages... service number was no help either. Stranded at 1am, desperate... luckily Avis was still open and they had a car. Never trust these turo people!

They collected all my personal information and then denied me access. They claimed that I had several traffic violations as a reason but I haven’t had so much as a parking ticket in the past 10 years. They want to sell “insurance”. That's their model. Trash company.

Turo has attempte to steal my money by keeping cancellation fees of $101.48 for a reservation that I actually completed. I had trouble with their app and checking in so I called customer service to alert that I was in the process of checking in to the reservation but since it was my first time, I could not complete check in an was getting several error messages that I could not resolve. They eventually checked me for the same reservation but promised to waive cancellation fees. 8 weeks later after "escalating" the issue and my having to open a complaint with the BBB where they promised "escalating the issue" they send me an email denying my refund. I immediately contacted American Express with a transcript of all my interactions with them. They are a fraudulent middleman preying on unsuspecting customer. Consider yourself warned.

I would never recommend this company to anyone. I lost my license and shared with the company that I had a temporary license. When I contacted the company and spoke to an agent, they had no answers and told me to utilize their horrible chat system. Miguel, the guy from the chat system, went on to tell me that I should book a car because they accept temporary licenses. Less than 30 minutes later a got a message saying that they cancelled my reservation because of my license situation and then only returned less than half of my money because it was less than 24 hours before I was scheduled to pick up the car. Terrible company, employees that don't know what they are doing, and a company that is happily willing to screw you over. Don't use this service! Very shady company.

I had a very disappointing experience with Turo, and I think others, especially families, should be aware. This happened during the Christmas holiday travel period, which made everything significantly worse due to high demand and limited availability. I booked a vehicle in advance for pickup at Orlando International Airport (MCO) while traveling from Maryland with my wife, two young children, and my parents. Just 30 minutes before pickup, as we were arriving at the airport, the host canceled the trip, claiming the car was overheating. At that point, we had no options: Rental companies at the airport were completely sold out due to the holiday rush. We were left stranded with kids and elderly family members. We had to pay for last-minute Uber transportation.

We traveled to Nashville, Tn and found Turo online. We were searching for a Tesla that self drives for the experience. We have been wanted to know more about this vehicle and decided to rent one for the week. We were given a location, asked to take pictures and verify we received the car in good shape. We had no problems and followed all the rules.. It was very easy and self explanatory!! We absolutely loved our entire experience and have learned so much about self driving Tesla!! It so amazing and we are now considering purchases one ourselves! We asked if we could return it a little later and they were very nice and said yes! We are super proud we found them and thankful for our experience!! Highly recommend Turo!! Outstanding and easy to communicate with.. The rentals are easy terms, instructions, pick up and drop off was super easy. Thank you again!!

My situation leaves me waiting for someone to jump out and yell I've been punked. I am unable to pay my Turo invoice, even partially, with a Turo gift card that was purchased on their website. No policy stating they will not accept their own gift cards to pay invoices can be given. There was mention of "internal" policy. That made it just comical. I wanted to make sure my host was paid in a timely manner (Turo was not concerned) so I just paid it. I will not be returning to use this gift card.

My experience with Turo before was great but this time has been incredibly frustrating and honestly pretty disappointing. It started with the host trying to get me to pay a cleaning fee off-platform, which I knew wasn’t allowed, so I reported it and asked him to go thru the platform. After that, things only got worse. Turo Support first charged me a $150 cleaning fee. I disputed it right away and sent photos showing the car was clean when I returned it. I then asked for new photos from the host and Turo. Instead of actually reviewing what I sent, they came back with a completely different charge a $154.50 pet fee.

First and last time Turo user. After reserving a car for a month at $2300, we learned a couple of days later that American Express and Allstate do not cover Turo cars, so we cancelled the reservation. Then realized their 24-hour cancellation policy. Our refund request was first denied, then an agent offered a new reservation using these funds. No problem. When calling as instructed to renew the reservation, the agent stated that the other agent was new and provided false information. Amateurs! We are in the middle of the fight, also enlisting American Express as an ally. Never ever will we consider turo!

I rented a non refundable van from Turo on Feb. 11 for three days. Subsequently I had to change my plans and wanted to change it to two days with a pick up on 12th. I checked with the host if I would get a credit for one days and he assured me (documented in the Turo app) that I would. Then after I changed, they asked me to pay a transportation fee of $147 - nobody told me about this. Eventually they ended up charging me for the original three days and the transportation charge. So, for two days I had to pay for the original three and the transportation charge. I thought this was very unfair and all the customer service people agreed but nobody would give me the credit.

I like this idea in theory, but in practice if you need to cancel a trip they offer no support and no refunds, even as a credit. I will not be using Turo again and will stick to real car rental companies.

Just rented a Turo for my fourth time last week. Everything was okay-ish until I got charged an additional $150 a day or two later without my prior consent. Supposedly, I had violated their cleanliness policy and had a pet in the vehicle, which I absolutely did not. So I returned the car on time, fully filled up. Took lots of interior pictures and hopped on my plane. Upon landing, I received a message asking whether I had a dog or a cat in the car as his son was highly allergic. I replied, "Never had an animal in the car, as I know that has to be approved ahead of time. There was some dog hair on my backpack, but I didn't notice it left any in the car. It couldn't have been much, but my sincere apologies."

Very disappointing experience. I’ve been a loyal user and went out of my way in good faith to help resolve an issue (when it wasn’t my responsibility), but it felt like my time and effort didn’t matter. The situation could have been handled easily and for a very small amount. I simply wanted my effort to be appreciated, yet neither the host nor Turo showed fairness or appreciation—something they emphasize heavily in their policies. It was surprising to see something so minor handled so poorly. I’ve been using Turo for over 8 years and have never been treated this way. The platform is great, but this experience made me lose trust. I hope they improve how they treat their loyal customers.

As a first time using Turo, I was excited to rent something nice for my work trip to Cincinnati. The host helped me when I was in a pinch to get a last minute rental since my car is not in the best condition to drive long distances. I picked up the car at 8pm and drove straight to Cincinnati. I stayed at the hotel overnight and my job was only 4 minutes from the hotel. After my workshop was completed, I stopped to get gas. The car was a Maserati with a Ferrari engine, so I had to use premium gas which was more expensive. It was fine but it added up of course. I reached out to the host to let him know that my time rolled over for my workshop so I was gonna be a little behind on the drop off. The host told me I could extend the rental time. That’s what I did but when I tried to extend it further than an extra 30 minutes, it listed a higher charge.

I genuinely like the Turo concept and have had positive experiences. But the true measure of any company/platform is how it responds when something goes wrong. In the case of my recent rental, that standard was not met. Serious concerns began on my second day of the rental when mechanical and operational issues started to surface. The heating system malfunctioned, seat warmers did not work, an oil change notification indicated service was due immediately, and a check engine light with associated warning remained on.

I drove the car exactly 30 miles that equals 1 gallon of gas. The host charged me for six gallons of gas AND A REFUELING FEE. Host was Darryl in Albuquerque Hyundai Sonata. I had to pick the car up in the war zone and it had a huge dent not shown in featured photos. It had a funky odor as well and made a knocking sound. I do not recommend. I wish I could give zero stars.

After using Turo for three years on multiple business trips, this experience has caused me to leave the platform entirely. The vehicle I rented was a BMW X5, in my view, a complete death trap. It was not safe to be on the road. The brake warning light was already on at pickup, and I was told not to worry about it. Shortly after leaving, additional warning lights appeared. The vehicle had not been serviced in over 60,000 miles since 2024 or beyond based on the dashboard information. While driving in negative weather toward Dutchess County, the car began overheating and repeatedly stalled on the highway. It was later clear the vehicle was completely out of coolant.

Turo keeps ripping up host left and right by requiring a host and a guest both pay a deductible in case of an accident. Really bad company to work with. Double dipping it's illegal but yet they keep on doing it. Shame on them.

We were excited to rent through Turo. We booked and paid for our 4-day reservation of close $600. We land at our destination but did not have any instructions how to pick up vehicle. We contacted customer service (you can only contact them by chat). We spent over 7 hours with customer service that day. Spoke with several agents, but no resolution. They ended our chat. We had to go rent another vehicle with Enterprise. The next day, we started another chat. The agent found that our email on their end was incorrect. That mistake kept them from confirming us. They stated that they would refund our remaining three days of rental. No refund has been issued. Contact them again. They will review our case, we also sent screenshots of previous conversations with customer service. They declined our refund.

Disappointing that Turo is unclear about what “on-site” parking is at Denver International Airport. Very surprised to discover “on-site” includes The Parking Spot South, which requires a 17 minute shuttle ride, once the shuttle arrives (which can take up to 15min), and then once at their lot you need to wait for all of the other guests to be dropped off at their cars (another 10min for us). The app should specify “on-site” parking or “offsite parking - requires a shuttle”. At this time it’s extremely unclear and I would say misleading. The Parking Spot South alternative parking is a great idea and very helpful to many people, but it adds minimally, 30 minutes and probably more. It’s also less convenient if you want to pick people up at the airport after you take possession of the car or if you want to drop people off at the airport before you turn the car in.

Do NOT use Turo. I paid over $750 to rent a vehicle and the company kept all the money after the host cancelled my trip within 2 hours from picking up the vehicle. I never requested nor wanted to cancel. I was on the way to pick up the vehicle and the host said "sorry it's cancelled". I have reached out to customer service multiple times for my refund and they keep saying "management will contact you for your refund". It's been over 2 weeks, after speaking with customer service every other day, and they keep saying "it will happen" and "management will contact you". Nothing. No contact from management and it's clear they are pocketing my $750 hoping I'll just move on. The company is struggling financially so it's clear they're desperate and will do immortal acts against you.

I booked a rental on July 2,2025 for an upcoming snow ski trip on February 8th, 2026. My reservation was cancelled by the host on January 14th. The host said it was due to a recall. They host later informed me they had known about the recall since October. The host did not offer to switch me to a different vehicle or compensate me for the added associated costs of renting a vehicle only 3 weeks out. Turo, company used as the middle man said they did not owe me any compensation because the car was “defective” and this per their policy I am not owed for the compensation for having to book another car only 3 weeks out.

Poor customer service. I returned the car with more gas than was in it and they charged me for additional gas and a service charge. There are photos that were submitted that substantiate that I am correct. Be very careful with this company. They would not rectify the dispute. I had to file a dispute with my bank.

It's the shittiest service you can ever find. We were late to return by couple of hours and they charged us for the whole day and we were not informed about that. And they added the insurance for the day too without we accepting it. WE should be charged only for the hours. When I called to either get the refund or get the car back for 22 hours, they hung my phone. That their level for customer service and on calling aging, they just keep me on hold for long. They don't care about their customers. No one should rent from Turo. They change so many fees on top of the rental rate and not cheap at all.

I have had a positive experience with Turo in the past, both as a guest and a host. Turo was once recognized as a commendable ethical company. However, it seems that currently, Turo has prioritized profits over everything else. I have made numerous calls to have unlawful charges removed from my account, as well as income from a customer who has rented my car for more than two weeks.

I had never used Turo but was creating an account so I could rent a car for my next vacation. I created an account, uploaded a face photo, entered and verified my phone number and email address, entered my birthdate, address and driver's license number. Then I entered my credit card information. I noticed that my account was not approved, so I had to go to a chat. In the chat, they wanted me to upload a photo with my face and me holding my license next to my face with all 4 corners of the license showing, but they could not tell me why my account was not approved nor why I needed to do that. It seems very shady after I had to enter all of my other personal information and I am nervous about it. I just ended up deleting the account. I downloaded a transcript of the chat but this platform will only allow photo uploads and the chat is a pdf and will not upload.

Turo is extremely risky and can cost you enormous amounts of money, as it did for me. A big warning about this service. Rent a car from a traditional rental company instead. I booked a car through the Turo app from a host with a 4.9 rating. We reserved the car for our winter holiday. When we landed in Tampa on December 26, I was informed by the host that Turo had canceled the booking, not the host. Turo’s only response was, ‘Sorry, all cars are booked.’ We were left stranded at the airport with three children, completely abandoned by Turo. They did nothing to resolve the situation, offered no contact or compensation.

I normally have good experiences with Turo, I’ve been renting from them for a while, but this one situation I had with an incident with one of my trips that was definitely not my fault, got me banned from Turo. Instead of doing a proper investigation on the incident, Turo automatically sided with the host and didn’t even give me the benefit of the doubt. Even with all of the evidence I submitted. It’s like they want you to pay regardless of what happened and who was in the wrong.