Turo Reviews
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About Turo
Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.
Visit turo.com- Available for 25 and younger
- Safe pickup
- Flexible rentals
- Affordable
- Limited mileage
- No one-way trips
Turo Reviews
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Reviewed June 2, 2026
DO NOT EVER use this company. I booked a car rental that I had to cancel. They refused to give me any refund. I canceled due to medical reasons as I am elderly. THEY REPEATEDLY ASK MEDICAL QUESTIONS which is illegal under HIPA laws. Then even though I never signed anything or ever picked up the car. I received over a dozen emails and text stating that I was over due in returning the car. NEVER use them, they are thieves and have No scruples of any kind and it appears they prey on the elderly.
Reviewed May 31, 2026
I changed my pickup time and accidentally increased my rental to be 1 hour over a 24 hour rental. The web site made no mention of it charging me for an additional day essentially doubling my rental cost. I noticed the charge on my credit card and within an hour changed it again to try to get the fees back to a one day rental. Instead of changing it from two days to one day, Turo changed the daily rate to be two times the rate I originally had. When I escalated beyond their useless customer service group, the escalation group tried to say I was being charged the 23 hour rate. I have no plan to use Turo again in the future. Very bad customer service.
Reviewed May 26, 2026
I am filing this complaint due to Turo’s failure to resolve a dispute regarding a $50 promotional credit and their failure to uphold a commitment made by their support team. On May 23, 2026, I canceled a car rental reservation for an upcoming August 2026 trip. Because this was canceled well in advance, there was no financial impact on the host or the platform. However, Turo failed to refund the $50 promotional credit applied to this booking.
When I contacted support, I was informed that the credit was forfeited and that I would essentially have to wait until next year to receive another one—a highly unreasonable response for a loyal customer of five years. I was then given escalation case number ** and was explicitly promised that a representative would contact me within 24 hours to discuss issuing the $50 as a travel credit. As of May 25, 2026, no one has reached out to me, and the issue remains unresolved. I am seeking the immediate reinstatement of my $50 promotional credit. I believe that ignoring a customer's escalation case is poor business practice and violates the commitment to service that a company of Turo's size should uphold.
Reviewed May 22, 2026
Rented a vehicle through Turo using the app. The first issue was that the price was different on my phone vs my wife’s phone. That should have been my sign to use another vendor. But I went ahead with the rental and followed the prompts. I updated my driver’s license as prompted and declined the additional coverage since I have insurance already. The following day I received notification that my rental was canceled and I was being refunded minus an $80 fee. When I contacted Turo I was told repeatedly that I did not follow the pre check-in instructions including providing my drivers license. I sent PROOF that my driver's license was indeed updated in the app and only after that did the Agent admit that it was showing as updated. Suddenly, the issue turned into me not declining the additional coverage.
I have proof that I declined that as well but after going back and forth with an Agent who herself seemed confused, I asked for the matter to be escalated. A few mins after ending the chat, I get an email saying I would not be refunded and the decision was final. It’s obvious the decision maker didn’t even take the time to fully investigate the issue. I’m frankly disgusted by the entire ordeal and will never use Turo again. Unless you plan on being frustrated to no end, I’d suggest rethinking their app and services.
Reviewed May 21, 2026
Extremely disappointed with my recent experience with Turo and their claims process. During my trip, another driver backed into the vehicle, left a note, accepted responsibility, and provided insurance information. I fully cooperated from the beginning and provided everything Turo needed.
What happened next was honestly shocking. Turo repeatedly told me the third party’s insurance “denied coverage” because the damages were supposedly below the driver’s deductible. Then, almost immediately after emailing me, they charged $500 directly to my credit card before I had any meaningful opportunity to review documents, dispute the determination, or verify the insurance information myself.
Later, the at-fault driver personally contacted Progressive again and was told there may have been a processing error. According to him, Progressive escalated the claim for payment and even stated the deductible should not apply the way Turo described it. The driver provided me with the Progressive representative’s direct contact information and encouraged Turo to contact them directly.
Despite this contradictory information, Turo chose to:
* finalize the matter internally,* keep the charge on my account,
* and tell ME to personally recover the money from the at-fault driver myself.
That is incredibly unprofessional. The entire process felt like an abuse of power by a company that knows it can immediately charge customers first and sort things out later. There was no meaningful dispute process, no neutral review, and no real opportunity to resolve conflicting insurance information before funds were removed from my account.
To make matters worse, the actual damage estimate was only around $681 for relatively minor bumper damage. Yet Turo acted as though the matter was completely settled while conflicting information still existed. I understand companies have Terms of Service. That is not the issue. The issue is how poorly and aggressively this claim was handled from a customer-service and fairness standpoint. I expected professionalism and reasonable investigation. Instead, I got automated charges, contradictory explanations, and zero meaningful opportunity to resolve the situation before my card was charged. Very disappointing experience.
Reviewed May 20, 2026
I am posting this review to warn other consumers about my experience with Turo and the lack of accountability I encountered while disputing a damage claim. My issues with Turo extend beyond a single charge and reflect what I believe is a broader pattern of poor claims handling, inconsistent policy enforcement, and aggressive billing practices.
In one incident, I rented a vehicle through Turo that later suffered a serious mechanical issue while driving. After researching the vehicle’s VIN history, I discovered the vehicle had prior structural damage, severe accidents, and airbag deployment history that appeared inconsistent with Turo’s own eligibility and safety policies. Despite submitting documentation and evidence directly to Turo, the company failed to properly investigate or meaningfully address the concerns.
In another incident, a host disclosed that a rental vehicle had nonfunctional airbags. Rather than properly resolving the issue, Turo delayed assistance, cancelled the booking shortly before pickup, and still attempted to impose improper fees. Most concerning was a separate damage claim involving a host who accepted off-platform payment in violation of Turo policy, inspected the vehicle at pickup with no documented damage, and later uploaded additional photographs hours after the vehicle was no longer in my possession. Despite the clear break in chain of custody and the host’s own policy violations, Turo continued pursuing a damage claim against me.
Even after formal disputes, preservation notices, and cease-and-desist correspondence were sent, Turo continued billing attempts, attempted charges against stored payment methods, and threatened collections activity without providing complete supporting documentation such as verified repair invoices or proof repairs were completed.
I filed complaints with the Texas Attorney General, FTC, and other agencies. The Texas Attorney General later confirmed that Turo failed to respond to their inquiries regarding the complaint. Consumers should carefully document everything when dealing with Turo, including screenshots, timestamps, photos, communications, and payment activity. Based on my experience, I strongly believe Turo’s investigation and claims process lacks transparency and meaningful consumer protections.
Reviewed May 19, 2026
Shady Company. Charged me an improper return fee for not messaging the host via their app when their app was down. Only option was to send the host a message via text message which I did, but that wasn't good enough for Turo. They wouldn't listen when I appealed the fee and provided proof their messenger was down. They just sent me a generic message about policies and closed my case. All said and done was $350 more than if I had just rented from a standard service and a big headache.
Reviewed May 18, 2026
We were going on a cruise and Turo seemed like a good way to make it work. I told the person from the beginning what we wanted to do. He changed the pick up place making us late leaving. Then when we returned it he charged us a $108 "inappropriate return" fee despite knowing the whole time. I checked with turo customer service who said he couldn't charge the fee, then later on was unable to dispute it after they charged it to my credit card.
Reviewed May 17, 2026
The Rental Experience: The host manages at least two identical cars: Jerome Tesla and Versia Tesla, both 2024 Tesla Model 3, black exterior and black interior. Rented "Jerome Tesla" for 5 days. Returned car early, fully washed, and vacuumed. Vehicle ran flawlessly. Paid charging invoices immediately. The Issue (Suspicious Damage Claim): Five hours after return, host submitted a $540.49 damage claim. Before/After photos show no discernable difference or damage.
Host explicitly pressured me to settle cash outside of Turo. Inconsistent Host Behavior: I offered to inspect the car in person in the morning. Host claimed the car was to be rented at 1:00 AM at Bellevue Square. I waited at the location from midnight to 1:20 AM; the car never appeared. Host now claims the car is unavailable for inspection until July 1, 2026. Host retaliated with a 1-star review solely because I disputed the claim. Verdict: Renters beware. Document every square inch with your own photos. Disputing this fraudulent claim with Turo.
Reviewed May 15, 2026
Avoid at all costs! No refunds whatsoever. Turo allows people to rent out vehicles that can not be used and tells the customer if they want an auto that can be used the customer has to arrange and pay for all the repairs. Do not use unless you want to give hundreds of dollars to strangers and cancel all your travel plans at the very last minute.
Reviewed May 15, 2026
- Check engine light came on first day of our trip and had the car rattling every time we were driving below 40.
- Call 911. Assist would populate once an hour so we couldn't use the bluetooth of the vehicle.
- Upon return owner hit us with a $150 smoking fee (my husband, two children, and I have never smoked a day in our lives).
- For leaving only crumbs in the back seat where my children had crackers and bugs on the front of the vehicle we were hit with an additional $150 cleaning fee even with submitting pictures of the entire vehicle upon return.
Now for trying to save $100 by going through Turo instead of a real rental agency we are disputing $300 dollars worth of charges with a horrible customer service team and the owner doesn't have to do anything to prove it except charge our account.
Reviewed May 13, 2026
I am submitting this review to document my experience with JT Rentals, a business operating as a host on the Turo platform. I selected JT Rentals based on their advertised All‑Star Host status and positive reviews. The vehicle itself (a 2024 Chevrolet Traverse) was clean and in good working condition, and there were no issues with the car. The concern is how a serious issue was handled when it arose. Due to an unexpected traffic delay while traveling to Miami International Airport, I accidentally left my purse in the vehicle at drop‑off. I realized this immediately, returned within minutes, and contacted the host right away. The purse contained my driver’s license, debit and credit cards, medication, and other essential personal items.
At the time I reported the issue, the vehicle was still under the control of the host’s company, and I am certain the purse remained inside the vehicle. I know where it had slid under the back seat and have photographs taken at the time confirming its location. Despite prompt notice, JT Rentals stated the situation was not their responsibility and advised that their employees did not locate the item. Communication was limited, calls went unanswered, and there was no meaningful effort to assist or escalate the situation. Turo also advised that they are not responsible for lost items, even though the vehicle was still being handled by the host’s company at the time.
I was additionally asked to pay “incidentals” while my personal property remained missing and unresolved. As a result of this situation, I was forced to freeze financial accounts and take protective steps consistent with an identity‑theft precaution, which created significant disruption and stress. This was an honest accident, and incidents happen. My concern is not the mistake itself but the lack of accountability, communication, and action once the issue was reported immediately. I am sharing this experience so other consumers can understand how similar situations may be handled and factor that into their decision‑making.
Reviewed May 11, 2026
For the past several days I've been dealing with Turo customer service. The people are really pleasant. But they keep telling me that their system has accepted my valid driver's license. It will not, no matter what they say. They can't fix their own glitches. It's a very frustrating website.
Reviewed May 8, 2026
Booked a car through Turo in advance, submitted all required documentation, declined their optional insurance at the time of booking — did everything right. My reservation was still active when my plane left Detroit. Three hours later I landed in Las Vegas and my car was GONE. Cancelled while I was literally in the air with no way to respond, no warning, no alternative offered. Their excuse? That I "failed to decline insurance in time." I declined it when I booked. On April 30th. It's in writing. Now they're refusing to refund us. We were stranded 1,000 miles from home with no car and no money back. I've used Turo before without issues — this is not a platform you can trust for travel. If something goes wrong, they will leave you hanging and keep your money. Dispute filed. Never again.
Reviewed May 4, 2026
I had a very frustrating experience using Turo that resulted in both financial loss and a major inconvenience. I was in communication with the host throughout the weekend, including up to 15 minutes before my scheduled pickup time. At that point, I was provided with the lockbox code and told to proceed with pickup as planned. When I arrived at the designated location at the scheduled time, the vehicle was not there, and the lockbox contained no keys. I attempted to contact the host immediately but did not receive a response for about 25 minutes.
When the host finally responded, I was given a phone number that did not answer calls or texts, and I was told to continue messaging through the app, which I had already been doing. Eventually, I was informed that the car had been stolen and that I had not been notified in advance. After that, communication stopped completely. I received no assistance in locating a replacement vehicle from the host.
When I contacted Turo support, I was told my only options were to pay more for another rental or travel 22 miles to pick up a different vehicle at the same price. This was unacceptable given that I showed up on time and followed all instructions. The biggest issue here is the lack of communication. If I had been notified even shortly before my pickup time that the vehicle was unavailable, I could have made alternate arrangements and avoided losing over $200. Instead, I was left stranded at the pickup location with no vehicle and no immediate support. This experience reflects a serious breakdown in communication and customer support. I would strongly caution others to have a backup plan when using this service.
Reviewed April 30, 2026
Recently I rented a car from Alec, in Seattle. I rented it for the following dates: Thursday, April 9, 2026, at 6:00 AM until Sunday, April 12, 2026, at 6:00 AM. My flight into Seattle didn't land until about 8:30 Am on April 9, 2026. As I was getting off the plane, I got a message from Alec that my car had been canceled. Turo's policy states that "if a host cancels, you'll be notified immediately so you can book another car, or we'll help you find. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account-your choice." I had to book a different can and no refund was issued. Turo and Alec should abide by their own rules!!!!
Reviewed April 26, 2026
Don't recommend. Dynamic pricing underprices your car and paying for their max protection is for nothing. Had a dairy beverage spilled in my car and they denied paying for the customer's violation of the cleaning policy so I had to pay for it to be professionally cleaned out of pocket. Support doesn't care or want to help. My car was out 8 days and after their cut and having to pay to clean it, I got $73 and when you count the 750 miles added to my vehicle that's technically a loss.
Reviewed April 19, 2026
We rented a car at Tampa International Airport for 1 week. The car was returned to the green area on level 5, as I instructed. They charged me $50 + taxes and fees stating the car was improperly returned. I reached out to the host and she was of no assistance. I reached out to Turo and they refused to refund the money. I believe they try and suck as much money as possible from renters. I have pictures showing that we returned the car to the correct location. We will never use Turo again!
Reviewed April 17, 2026
Do not put your car on this platform. When things do happen (heavy smoking in my listed car by a guest) they have repeatedly told me there is not enough evidence to support smoking. (Multiple photos of ashes in the driver seat and shift column)
Reviewed April 15, 2026
Just signed up, and they restricted my account when I needed a rental. No explanation, no support, nothing. They refunded me, and now I can't access my account. Customer service has no info and says that it will take "some time" to resolve after escalation. I need a car in two days, not "some time".
Reviewed April 13, 2026
This should be illegal!! My first time experience with Turo and it was horrible!! Travel 8 hours, got to final destination airport and the Host didn't show up or communicate (Jose **) so I contacted Turo and they found a car but need to pick up... I got into panic attack and they (Maria) did everything, even offered me 2 Uber vouchers to help me pick up and return the car, but the car was not ready for 4 hours more, been 3 hours stucked at airport and 4 more hours, so I decided to take an Uber to the hotel ($100.. $40 voucher and $60 me) then realized there was not 2 vouchers, so canceled Turo car and got penalized $85 ... But still a $100 credit but in the Turo account... Go ahead and rent another car through Turo and they hold my $250 deposit. (Why?)
And to complete my panic the car is not gas!! It is Hydrogen one!! Like, they need to FLAG in big when a car is not GASOLINE!! For more can't return the car in the airport I am going to leave, so will need another Uber that day... And checking that just realized it will be $100 plus I got an Uber to pick up the car ($46) because cancel it will gonna cost me $150, and I am in another state where don't know anyone... So TURO you ruined my Honeymoon vacations!!
Reviewed April 11, 2026
After several smooth rentals without issue, I had an unfortunate experience with my last rental in Tampa. After reaching out to the host for an extension of 2 hours for a flight delay, I was told by the host I would not be charged for additional usage. I returned the car per the instructions to Tampa International Airport. I was then charged $174 for 2 hours of additional usage, the cost of another 1.5 days of usage. When I reached out to the host multiple times about the charge he never responded back. I contacted Turo and went back and forth for a week with documentation from the messaging app only to be told that I had to request from Turo an extension and that the host cannot grant permission for an extension. They refused to refund the additional usage fee.
Reviewed April 8, 2026
I’ve been a customer for 7 years and never had issues until now. I returned my rental on time, but I was still charged a $130 late fee. Even after payment, it’s blocking my account. Very disappointing experience. I’m requesting they fix this and correct my invoice immediately.
Reviewed April 7, 2026
Rented a car with Lynsey on Turo. Arrived at the DAB Daytona Beach airport at 1230am. No car. She was a total no show! No response to app messages... service number was no help either. Stranded at 1am, desperate... luckily Avis was still open and they had a car. Never trust these turo people!
Reviewed April 6, 2026
They collected all my personal information and then denied me access. They claimed that I had several traffic violations as a reason but I haven’t had so much as a parking ticket in the past 10 years. They want to sell “insurance”. That's their model. Trash company.
Reviewed April 6, 2026
Turo has attempte to steal my money by keeping cancellation fees of $101.48 for a reservation that I actually completed. I had trouble with their app and checking in so I called customer service to alert that I was in the process of checking in to the reservation but since it was my first time, I could not complete check in an was getting several error messages that I could not resolve. They eventually checked me for the same reservation but promised to waive cancellation fees. 8 weeks later after "escalating" the issue and my having to open a complaint with the BBB where they promised "escalating the issue" they send me an email denying my refund. I immediately contacted American Express with a transcript of all my interactions with them. They are a fraudulent middleman preying on unsuspecting customer. Consider yourself warned.
Reviewed March 31, 2026
I would never recommend this company to anyone. I lost my license and shared with the company that I had a temporary license. When I contacted the company and spoke to an agent, they had no answers and told me to utilize their horrible chat system. Miguel, the guy from the chat system, went on to tell me that I should book a car because they accept temporary licenses. Less than 30 minutes later a got a message saying that they cancelled my reservation because of my license situation and then only returned less than half of my money because it was less than 24 hours before I was scheduled to pick up the car. Terrible company, employees that don't know what they are doing, and a company that is happily willing to screw you over. Don't use this service! Very shady company.
Reviewed March 28, 2026
I had a very disappointing experience with Turo, and I think others, especially families, should be aware. This happened during the Christmas holiday travel period, which made everything significantly worse due to high demand and limited availability. I booked a vehicle in advance for pickup at Orlando International Airport (MCO) while traveling from Maryland with my wife, two young children, and my parents. Just 30 minutes before pickup, as we were arriving at the airport, the host canceled the trip, claiming the car was overheating. At that point, we had no options: Rental companies at the airport were completely sold out due to the holiday rush. We were left stranded with kids and elderly family members. We had to pay for last-minute Uber transportation.
What made things worse was Turo’s response. I contacted support immediately, and they simply told me there were no alternative vehicles available and that they would issue a refund. No assistance, no contingency plan, no accountability. While I understand that mechanical issues can happen, canceling at the last minute, especially during Christmas travel, without any backup solution is unacceptable. This experience showed me that Turo does not provide the reliability you would expect from a transportation service. If something goes wrong, you are completely on your own. I would strongly caution anyone, especially families traveling during peak seasons, to think twice before relying on Turo.
Reviewed March 27, 2026
We traveled to Nashville, Tn and found Turo online. We were searching for a Tesla that self drives for the experience. We have been wanted to know more about this vehicle and decided to rent one for the week. We were given a location, asked to take pictures and verify we received the car in good shape. We had no problems and followed all the rules.. It was very easy and self explanatory!! We absolutely loved our entire experience and have learned so much about self driving Tesla!! It so amazing and we are now considering purchases one ourselves! We asked if we could return it a little later and they were very nice and said yes! We are super proud we found them and thankful for our experience!! Highly recommend Turo!! Outstanding and easy to communicate with.. The rentals are easy terms, instructions, pick up and drop off was super easy. Thank you again!!
Reviewed March 27, 2026
My situation leaves me waiting for someone to jump out and yell I've been punked. I am unable to pay my Turo invoice, even partially, with a Turo gift card that was purchased on their website. No policy stating they will not accept their own gift cards to pay invoices can be given. There was mention of "internal" policy. That made it just comical. I wanted to make sure my host was paid in a timely manner (Turo was not concerned) so I just paid it. I will not be returning to use this gift card.
Turo Company Information
- Company Name:
- Turo
- Website:
- turo.com
