Turo Reviews

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Edited by: Jon Bortin

About Turo

Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.

Pros
  • Available for 25 and younger
  • Safe pickup
  • Flexible rentals
  • Affordable
Cons
  • Limited mileage
  • No one-way trips

Turo Reviews

Over 10k reviews since 2016

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    Page 12 Reviews 1840 - 2040
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 14, 2024

    From the moment I checked in to the moment I checked out the process was nice & easy; very smooth to get the car and drop it off. I would definitely consider this location whenever I come back to DFW. My booking was a last minute booking and when I arrived the car was not prepared due to the last minute booking & I arrived a bit earlier than scheduled but the staff was quick with getting the car ready for me.

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    Punctuality & SpeedStaff

    Reviewed May 14, 2024

    The host, Rulio, is professional and maintains his vehicle with care. It was clean and well-maintained. Instructions and directions to the location were easy to follow and find. The car was waiting, clean and full of fuel, ready to drive out of the space. This is the second time I've used Rulio's car and I'll use it again because of the ease and the professionalism. I feel safe using his car and his services.

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    Customer ServicePrice

    Reviewed May 14, 2024

    Great car, had some features I could have done without as in the excess tint on the windows and the bike rack that made getting luggage in and out difficult. Car was clean and drove well. Liked the phone charger with multiple charge options. Was looking for a SUV but that was not an option for this trip.

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    Ease of UseValue

    Reviewed May 14, 2024

    I have not used Turo on several occasions and in various locations. I have found Turo to be very easy to use. They have a great selection of vehicles to choose from and offer a great value. I have no desire to rent vehicles from anyone else. I recommend Turo to all of my friends!

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    Punctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed May 14, 2024

    I really really enjoyed my trip with the vehicle. It was cleaned and I hoped I return it the same way. Young man who dropped off the vehicle was respectful and explained everything to Me. NOW I still owe because I extended one day, my account was CLOSED. I promise I will take care of this bill as promptly as I can! So very sorry for this situation. Thanks.

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    Punctuality & SpeedStaff

    Reviewed May 14, 2024

    Owner was very helpful and vehicle was taken care of and clean. Zero issues with the rental. Pick up and drop off at the airport was perfect to ensure we could locate and drop off easily. Owner was very helpful with schedule changes as well.

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    Customer ServicePunctuality & SpeedBillingEase of UseHonesty & Transparency

    Reviewed May 14, 2024

    I have used this service multiple times in multiple states and it's always so easy. No hidden fees, quick responses, easy to use, and a well designed app. If you need to rent a car and don't want to deal with the hassle of needing a major credit card, this is the company for you. I will definitely continue to use Turo for all my future travels.

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    Customer ServiceStaff

    Reviewed May 13, 2024

    The car was fantastic. Pick up was super easy. The only thing I would say is communication with the person who I was leasing from was not all that easy. I’m not sure why even when I got back. I texted to make sure everything had been in order when I dropped it off and never heard back. I’ve never had this happen when renting a vehicle with Turo. In any event, my trip is great and the car was wonderful. I really enjoy Turo and have recommended it to all my friends!

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    Customer ServicePunctuality & SpeedEase of Use

    Reviewed May 13, 2024

    Mini cooper was fun to drive. Josh was quick to respond. Would definitely rent from him again. Will recommend to friends. A/c was cold, car was clean. Great gas mileage. Easy pick up and drop off. Turo app easy to navigate. Was able to extend my trip twice with no problem.

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    Customer ServiceRates

    Reviewed May 13, 2024

    Would recommend Makayla and her 2024 Honda to anyone interested leasing. Good communication and a very clean automobile. We had a very good experience. We picked up and dropped off at Miami International Airport. Automobile is very nicely equipped. Would be hard to find a nicer car for the money.

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    Staff

    Reviewed May 13, 2024

    It’s so much nicer knowing you’re supporting an individual with your $s rather than a greedy giant corporation. Also, particularly in tourist areas, it’s nice to have a regular looking vehicle as thieves target obvious looking rental cars from the likes of Hertz, Avis etc. The car I rented was impeccable inside and out. The owners were responsive, friendly and great to deal with. I much prefer the personal touch over the automated service you get from dealing with a mainstream rental company.

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    Price

    Reviewed May 13, 2024

    I tried budget ones for my trips. They all seem to have mechanical issues of sorts. Stepped it up a little bit more money. Better vehicle, better experience. Better than general car rental places other than the airport fee. Never had one till this trip. I will continue to use Turo. Thank you for your services.

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    Staff

    Reviewed May 13, 2024

    I had an easy and fulfilling experience with my recent Turo rental. Everything went as expected. The vehicle was easy to find, open, and use. The car was clean and ran well. It got good mileage. The host was pleasant and friendly. I will certainly use turo again soon! Thanks.

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    Staff

    Reviewed May 13, 2024

    I rented this car to move my daughter out of her college dorm & bring her home for the summer. The Chrysler Pacifica I rented from Peter was perfect! It held everything that had to come home with room to spare. Peter was thorough, and even drove me home after I dropped off the car so I didn't have to Uber home. I will be renting from him again!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 13, 2024

    I loved the experience of using Turo. Knowing exactly what kind of car I was going to get was amazing and eliminated a lot of stress. Communication was easy and made pick up and drop off a breeze. There was no waiting in lines at ticket counters, and I knew exactly what car seats I'd have for my children as well.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed May 13, 2024

    This was my first experience with Turo and I was unsure how it would be - but I am SO HAPPY that I decided to try it out. The selection of the available cars is so much better than traditional rental agencies! And, it actually cost me quite a bit less to rent a Tesla than it would cost to rent an economy car from a regular agency. The process was fairly easy and the host was amazing. The host was very helpful, patient, and always responsive, they consistently responded to messages or emails within 5 or 10 minutes.

    The main difference for me was the check-in/check-out process. It was slightly confusing at first and takes a bit of coordination by taking photos of the car, odometer, etc., but I'd say it's comparable to the time & effort spent at a "rental counter". I also felt that the photos were helpful by having proof of how I received and returned the car. I will definitely be using Turo for rentals in the future, I am really excited to try it out the next time and see what amazing cars are available!

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    Customer Service

    Reviewed May 13, 2024

    I have nothing but great experiences with Turo. The customer service, the car selection and the value of the rentals make it my one stop location for what I need when I need a car to get my errands done. There is no other place I would go to rent a car.

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    Staff

    Reviewed May 13, 2024

    Our first time using Turo and OMG it was so great. So convenient and WAY better than any rental company we have used in the past. No lines, no paperwork, etc. James was a great host, the car was immaculate and comfortable. He was so responsive to our questions at any hour. I would HIGHLY recommend Turo and James’ Wagoneer.

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    Customer ServiceStaff

    Reviewed May 13, 2024

    I am a happy Turo customer. The convenience and ease of booking keeps me coming back. The selection of vehicles is varied. My experiences with a single host have been excellent! There is always great communication and the cars are all in excellent condition. I have appreciated being able to extend my rental when needed too.

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    Staff

    Reviewed May 12, 2024

    Had an amazing trip with recently. I did have an incident where I had a car booked and she canceled on me the day before. With zero warning after the trip was booked for months. I luckily was able to get another car that was a great experience but was very frustrating for the first car…

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    Staff

    Reviewed May 12, 2024

    First time renting from Turo. Didn’t know what to expect, we Had no issues. The car was exceptional and low miles, clean and the host was very friendly and helpful through out the entire time making sure everything was in order. I would definitely rent from them again. If you want to rent from Justin on your travels to Anchorage, you won’t go wrong. Justin was a wonderful host.

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    Punctuality & SpeedStaff

    Reviewed May 12, 2024

    I’ve rented with Turo twice this year within the last two months for Day Trips and have had amazing hosts each time! It’s my first time using Turo back in April and just recently on May 9th 2024! Clean cars, friendly and responsive, prompt hosts, and just a lovely experience overall!

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    Verified purchase

    Reviewed May 12, 2024

    Great car. Great service. Ty. I totally I totally appreciate the car being readily available and in very good shape. He was wonderful and personable and everything he said did okay, okay. It was a great experience. I'm really happy that I rented the car from Victor.

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    Customer ServicePriceStaff

    Reviewed May 12, 2024

    The vehicle I rented was well maintained and the host was excellent as far as communication and flexibility. My only problem with using Turo is the trip fees. I've been pretty consistent as a renter and turo doesn't have a rewards or tier level to reduce cost for repeated customers. I use turo because you guys don't hold a deposit for most vehicles unlike the bigger rental companies. I'm considering switching back for this reason. Also I had a trip recently shortened by the host for personal reasons, The customer service was not the best as far as communication and accommodations until I expressed severe frustration which I shouldn't have to act that way just to get a situation resolved properly. Again the vehicles I've rented have been fine but the turo experience not so great.

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    Punctuality & Speed

    Reviewed May 12, 2024

    It was great! Couldn’t get any easier and convenient. Car was clean and ready when we needed it. We had the car for 2+ weeks and we were able to drop it off right at the airport. We will do it again next year. Owner went above and beyond to make it work for our busy schedule.

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    Customer ServicePriceRates

    Reviewed May 12, 2024

    I’ve used Turo 4 times so far and it’s great. You choose your vehicle, all the hosts have been great. The prices are great, especially compared to a traditional rental. Communication for issues is great. I highly recommend and will continue using for business and pleasure. I’m already looking for my next trip.

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    Customer ServiceEase of Use

    Reviewed May 12, 2024

    Super easy to use and easy contact with rapid response from host. The car was clean and was in great shape. The host was easily reachable and gave clear instructions on what to do. Would definitely use again on multiple occasions. I’m glad I found Turo. It made my life easier in a time of need.

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    Verified purchase
    Staff

    Reviewed May 12, 2024

    Booking a vehicle was easy and stress free and the people that I rented from were very nice and professional and the vehicle was perfect for what I had to use it for. I will definitely use Turo again for my car rental needs and I will recommend others as well. I have had the best experience that I have ever had from a car rental company. Thank you Turo for your service.

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    Verified purchase
    Staff

    Reviewed May 12, 2024

    The whole trip to Colorado was amazing and being able to use to use tTuro. It's so easy and it's not a hassle to rent a vehicle. They're clean and I thank the owner for giving us the privilege to use the vehicle. Great on gas clean and in great condition. Thank you again. We'll be back and hope we can book you again. I recommend this to everyone.

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    Customer ServiceStaff

    Reviewed May 11, 2024

    All the communication was helpful and clear, the car was clean and as in the pictures. I was nervous as this was my first time using Turo but it was easy. Pick up and drop off at Denver Airport was really easy. Highly recommended this operator and I would definitely use again when I come back. Thank you.

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    Verified purchase
    Sales & MarketingPriceOnline & AppEase of UseRates

    Reviewed May 11, 2024

    I love the Turo app. Super convenient for renting cars for any occasion. Awesome prices and the fact that I can extend a rental for as long as I need is perfect. The app operates smoothly and is easy to navigate. I will definitely continue to use and also recommend to family and friends.

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    Customer ServicePunctuality & Speed

    Reviewed May 11, 2024

    What an easy, enjoyable experience! Great car, customer service and value. It couldn’t have gone better. It was so easy to rent Jose’s car. We got there early and he was already there waiting for us. Talk about customer service. It was a great experience and I’d highly recommend renting from Jiose.

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    Customer ServicePriceStaffRates

    Reviewed May 11, 2024

    Great host and excellent communication with clear instructions! The car was spotless, very reliable and fair price. I highly recommend it. It was so easy for pickup and drop off. I would definitely rent again when we go back to Colorado Springs. Great experience. Thank you for making things easy and comfortable.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 11, 2024

    Awesome Trip love the Turo process so easy and secure. I’d recommend Turo for anyone in need of a long term or quick rental vehicle. I was pleasantly surprised at how seamless everything went. Top Tier service, great communication from hosts cuts a lot of the red tape and jumping through hoops just to have access to transportation. I’ve given such high regards in my family of the benefits of this instead of traditional rental companies.

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    Verified purchase
    Staff

    Reviewed May 11, 2024

    Zachary was such a great host! He was very informative. My flight was delayed leaving Vegas so I needed to change the time on dropping the car back to the airport and he was very understanding. I will for sure be contacting Zachary to rent again when I come to Vegas again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 11, 2024

    This was my fourth time renting a car through Turo. Every time has been awesome. I think it’s because the people who own the cars care and want your experience to be great. I just finished a trip to Scottsdale, Arizona and Wren had a Tesla for my first time and it was great. The owner was very helpful with all my questions and quick to respond. $42 a day for 2023 Tesla was awesome.

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    Punctuality & Speed

    Reviewed May 11, 2024

    My trip was going well until the last day when the check engine light turned on. As a woman this made me very nervous. After the trip, the host thanked me for riding with his vehicle and sent someone to get the keys from me and inspect the car. One day later I received a claim that there were damages. This is totally ridiculous, especially since I had not gotten into an accident during my trip.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed May 11, 2024

    Great customer service with Turo and host was always available for me. The car was clean and safe. No problems. Making reservations was quick and easy. I never had a problem picking up my car. Always in a good position to pick up. I would recommend this service for all my friends and family. Great discount when you make reservations ahead. I always like to reserve my car at least three weeks ahead of possible. Turo is the best thing going on when renting a vehicle for business or pleasure.

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    Customer ServicePunctuality & Speed

    Reviewed May 11, 2024

    My first time using and very happy with ease of rental and more importantly the responsiveness and quality and the cleanliness of the car that I rented from Victor. If there was a question received a very quick response back regarding pick up and return instructions. Would certainly would rent from him again if in that area.

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    Verified purchase
    Staff

    Reviewed May 11, 2024

    This was the first time I’ve done a trip using Turo. The host was amazing reaching out in time making sure my experience with the car was going as planned. Easy to communicate with my host. Definitely recommend for my next trip or even short distance. I had to add an extra day. Turo made that easy as well. Everything was just amazing.

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    Staff

    Reviewed May 10, 2024

    This is the 2nd time I’ve rented. Both times were amazing and made things so simple. The car was clean. No issues getting in contact with the owner and the car was well cared for. I plan on using them again when I come back in July! Thanks again for a great trip!

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    Customer ServiceStaff

    Reviewed May 10, 2024

    Nathan was an excellent host - very proactive with communications. The car was clean & operated without any issues. The vehicle pickup & drop off point was easy to find and close to the Marriott Beach Club where we were staying. I will definitely use Nathan again when the opportunity arises.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaffRatesHonesty & Transparency

    Reviewed May 10, 2024

    Turo car rental is an excellent platform for renting cars from individuals. I recently had the opportunity to use Turo for a weekend getaway, and I must say, I was impressed. The process of booking a car was seamless and easy. The website is user-friendly and provides all the necessary information about the available cars, including photos, descriptions, and reviews from previous renters.

    One of the best things about Turo is the wide variety of cars to choose from. Whether you're looking for a luxury sedan, a sports car, or a compact car for city driving, Turo has it all. It's like having a car rental agency at your fingertips, but with a personal touch. The car I rented was in great condition and well-maintained. The owner was also very accommodating and provided clear instructions for pick-up and drop-off. The communication with the owner was smooth, and any questions or concerns I had were promptly addressed.

    Another advantage of Turo is the affordability. Compared to traditional car rental agencies, Turo offers competitive prices, and you can often find better deals on unique and high-end vehicles. Plus, there are no hidden fees or surprises when it comes to pricing. Overall, my experience with Turo car rental was fantastic. The convenience, variety of cars, affordability, and excellent customer service make it a top choice for anyone looking to rent a car. I highly recommend giving Turo a try for your next car rental needs.

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    Customer ServiceStaff

    Reviewed May 10, 2024

    When I say she is amazing, Turo never fails me. Best rent a car app ever. The customer service is amazing. I have rented about 6 times and all my hosts was amazing. Customer service was short and helpful. I will continue to use this app as long as my needs are meet and also recommend friends and family to use this platform for their rental car needs.

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    TechPunctuality & SpeedStaff

    Reviewed May 10, 2024

    The vendor that I use has superior service and are very nice and knowledgeable. I love AMC and Turo as a convenient and reliable service provider. I would recommend to anyone as a quick and safe way to rent a vehicle in whatever area or state you’re in. It’s more manageable than other rental options and the only issue I have never understood why the service fee is same as the rental.

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    Transparency

    Reviewed May 10, 2024

    I had a great trip with the Toyota and the owners were great. I recommend Turo and this Toyota owners. The Toyota was in like new truck. The owners are great. They answered all my question. They keep me updated all the way before the trip and after the trip.

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    PriceStaffRates

    Reviewed May 10, 2024

    The process was very simple and the car was exactly as described. It was great to have our own car for the week and not have to deal with a rental car company. Owner was responsive and helpful, the instructions were very clear. Would use again, especially if the price was less than a rental.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed May 10, 2024

    We had an awful experience with Turo. My wife tried to set up an account that somehow got connected to my account. She didn't realize it because all the emails were sent to her email and addressed to her name. So when it came time for her trip, she was shocked when she couldn't get the car because she wasn't the driver on the account. After calling their customer service to try to get it sorted, they told her she had to cancel and re-book the car, with a cancellation fee of $66. Well, when she did that, she couldn't even re-book, as it showed no cars available at the last minute. She was already at the airport for her trip and needed something then, so had to get a car from a normal rental company at the airport.

    This all happened because they have 2 policies that combined cause major problems. The first is they require you to upload a current photo with drivers license 24 hours before your trip. The second is, they offer free cancellation up to 24 hours before your trip. So if there is a problem with your license, you won't find out until the free cancellation period has ended. It feels like a predatory process. They could allow the DL upload the week before and it would be fine.

    I contacted Turo support after the trip to try to get the fee refunded due to the issue with the name on the account, but was only transferred around a lot. I tried to reach a supervisor, but never could. I was eventually told that the supervisor reviewed it, denied the refund, and the matter was closed. It was some of the worst customer service I've experienced.

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    Contract & TermsMaintenanceStaff

    Reviewed May 10, 2024

    Service is fine from drivers, platform fees are high sometimes. Maintenance of cars on platform need to be checked better. As well as general vehicle verification to offer the car on the platform. Airport pickups should be standardized somehow (either in person arrangement or direct from airport parking garage option).

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    Staff

    Reviewed May 10, 2024

    Sidra was an excellent host. Getting in and out of the airport was very easy.. The car was very clean and reliable. Pick up and drop off instructions were very easy to follow. I have booked two more trips with this same host. I would recommend this host to family and friends.

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    Staff

    Reviewed May 10, 2024

    The care was beautiful and clean. Tracey the host was very professional. Her instructions were clear and very easy to follow. This was my first time using Turo and I would definitely recommend to a friend. Returning the car was very easy and the whole process went very smooth. I enjoyed the car so much I will consider renting again.

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    Customer ServicePunctuality & Speed

    Reviewed May 10, 2024

    This vehicle was everything. Had me even thinking about purchasing one myself. From the outside color to the inside was beautiful. The host was nice and quick to respond. This was one of the best rentals I’ve had this far with no issues. Please keep being a blessing to others out there with this beautiful vehicle.

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    Verified purchase

    Reviewed May 9, 2024

    I would definitely recommend Turo to friends and family. The whole process was very easy. The selection of vehicles gives a wide range of choices. My daughter and I enjoyed the 2024 Nissan Altima. The ride was very comfortable and classy. The vehicle was parked right at the airport and very easy to locate. The return of the vehicle was also a smooth transition. I highly recommend Turo over traditional car rental.

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    Sales & MarketingPriceRefunds & PayoutsRates

    Reviewed May 9, 2024

    I rented car from Turo 1.5 months before my trip and received a 20% discount. Three days before my pickup the owner cancelled. Turo rented me a car with another owner that was a little farther from my original pickup. At first the new car rental was going to be $225 more than the original. After very much haggling with the company they reimbursed me part of the cost. But I was still out $50 for a delivery fee that was cancelled and was supposed to be given back to me. However the new car rental and owner was very good and that's why I gave a rating of 2 rather than 1.

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    Verified purchase

    Reviewed May 9, 2024

    I have had an awesome experience with the Turo company. A lifesaver in time of need. I was in need of transportation and as you know if you live in Houston you definitely have to have a car to maintain a regular lifestyle free of hassles and worry. Turo makes that happen with their smooth easy access to obtaining a rental car. Thank you so much for your awesome service.

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    Sales & Marketing

    Reviewed May 9, 2024

    I drove 10 ten. Said I’ll receive a free day on Turo. Haven’t got nothing and a new one stated. I think since I started only one host gave me a discount coupon and I was supposed to get one from Turo, I recommend the services because it’s great. Just need more incentives.

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    Staff

    Reviewed May 9, 2024

    Wonderful experience. Pick up and delivery was great. The car was in great condition and smelled amazing. I truly appreciate this service and will definitely use it and the host for any future needs. My car broke down and I’m a teacher who needed to get to her students and this was what saved me. Thanks so very much.

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    Verified purchase
    Customer Service

    Reviewed May 9, 2024

    Used Turo for the first time. The process was smooth, the host was great and her communication was top notch. Vehicle drove smooth on the mountain roads and we felt safe. We thoroughly enjoyed the whole experience. Will use again and should I return to the same area will seek our host!

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed May 9, 2024

    Rented a car and not even 30 mins into driving the tire blew completely out. It was due to bad tires on the driver and passenger side. Paid about $400 all together for tire and towing fees. Still have yet to hear anything about a refund… Was not able to drive car for the entire trip and missed a family event. So I wasted money on a tire and money on a rental that I didn’t even drive.

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaff

    Reviewed May 9, 2024

    My 2023 Mercedes Benz was totaled by a Turo driver September 2023. After 3 months of them promising to fix my car even starting that the money will be released ($40k worth of damages) they changed their decision and told me they will no longer fix it and it’s a total loss. That was November 2023. It’s now May 2024 and they have yet to pay or fix my car. My claims rep Cori **, have hung up the phone on me numerous times, has blocked my number, ignored 3 weeks of emails, and now she yet again out of the office until May 20th. (It’s currently May 9th 2024) and we are all still waiting for them to release the funds to close this claim out and there’s a constant delay with them doing so. If you are looking to become a host thoroughly consider the risks along with the customer service you’ll receive from this company.

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    Verified purchase

    Reviewed May 9, 2024

    My favorite part was the fact that I wasn’t tied to business hours of a typical car rental spot. Being able to have the flexibility to choose pick up and drop off times made this a much more convenient experience and is a big reason why I will be using Turo for my next car rental. I’ve already spread the word because of how much of a good experience this was. The cherry on top was the ability to have the car delivered and picked up! I’m so happy to have discovered this app.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 9, 2024

    This was a business trip. Had a few hiccups along the way, Eduardo was very patient, polite, & understanding. He responding back quickly to all of my messages. My check in & check out went smoothly. More host need to be like Eduardo. I'll forever book with Eduardo when I travel to Florida.

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    Price

    Reviewed May 8, 2024

    This host accommodated my every need from pick up location to messaging me because I left items behind. Great experience. I'd recommend this guy to my family and closest friends! He is located outside of San Antonio. The whole process was smooth without any trouble. When I'm in that area I will use this service for sure, great host, nice vehicle, worth time and money.

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    Reviewed May 8, 2024

    I like Turo, we should add a picture of the mileage to protect both parties or maybe unify the types of pictures required. The odometer should be in the bunch. As far as ease and use that depends on the owner of the car. The last host I had was great but we did have some confusion on the mileage.

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    Customer Service

    Reviewed May 8, 2024

    Booking was easy, picking was easy, the car was in good working condition due to I needed it while my car was in the shop. I just think the owner response could have been quicker. I felt something in the car on the sun visor. I still haven’t heard back regarding my item.

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    TechSales & MarketingPriceOnline & AppMaintenance

    Reviewed May 8, 2024

    I’m very dissatisfied with the 2017 Corvette from Ryan. When I got to the home, Ryan was not there, but his father came out and handed me the keys. I took pictures of the car before I left and when I returned. Ryan sent me a message on the app to tell me I damaged his car and sent me a small Pic of damage. The picture was not even the whole car.

    I pulled up the pictures of drop off and sent them back to him and said that damage was not there when I dropped the car off. I dropped the car off Sunday morning at 10 AM and Ryan messaged me Monday night at 8 PM. He told me he would try to fix the damage and let me know any cost that he was not able to fix. I believe this is a scam once again. The picture he sent me with damage was just a white background with damage, didn’t even look like the same color of the Corvette. I would highly check into him, and renting his car.

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    Staff

    Reviewed May 8, 2024

    I love everything about this car, it drives smoothly, clean, and unlimited miles was included on my trip. It was easy pick up and drop off. The car runs great on gas, only filled up twice on my trip to South Carolina and the features are amazing. I felt like I was in Telsa with the automatic transmission lol. I definitely would love to book this rental again in the future.

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    Punctuality & SpeedStaff

    Reviewed May 8, 2024

    I am so glad to have found Turo which allows me to pick out the car that I wish to use. It was another great experience. The pick up of the vehicle was easy as well as the drop off. The person that I rented the vehicle from was very responsive. I look forward to scheduling another car that I wish to use for my beach vacation later this year.

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    Reviewed May 8, 2024

    Hello just wanted to let you know that I had and will have I believe a very nice experience. I did recommend to other people already. My son and daughter are on board already. The cars are very nice and are in very good shape and reliable. Thank you very much for everything.

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    Reviewed May 8, 2024

    Compared to traditional car rental, being able to choose wide selection of cars and all fees upfront makes things smoother thanks for the trip and the hosts are great as well, no random person behind a desk.

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    Customer Service

    Reviewed May 8, 2024

    Everything was great. Julia was great with responding. Vehicle was very clean and well kept. I enjoyed. I don’t have not one problem. The car rode nice and smooth. Communication was top tier. I just loved it all. I was worried that 800 miles wasn’t enough but it was more than enough to get. Access to the vehicle was easy and simple once I checked in.

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    Customer ServiceRates

    Reviewed May 8, 2024

    The car was great, communication was great, trip was really easy! Thanks Timmy! I enjoyed driving the Audi, great on gas mileage but also peppy enough to have fun. Easy to drive, easy to park, great car! I would recommend this car and Timmy to anyone interested in this trip or this area!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 8, 2024

    Awesome value, great gas mileage. Response time from booking was really quick, very friendly person to talk to all of this made. My trip more enjoyable. This vehicle is very well maintained. The host just splendid to work with. He was even willing to make a change on my rental date as I need and that alone was just awesome

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    PriceRates

    Reviewed May 8, 2024

    Elly was great to communicate with me! The vehicle was exactly as described. He dropped the car off at my hotel and the trip couldn't have gone any better. Will rent again when I come back to Vegas! I had the vehicle and extra hour and I was charged for that extra hour. The price would not have been any different had I requested bringing the car back at 3:00 p.m. versus 2:00 p.m. That would be my only issue.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 8, 2024

    My personal car broke down and needed a car fast, picked it up within one hour! The nearby 2021 rav4 was a nice car! Owner kept it clean and full of gas. Fast communication, and smooth process. Thank goodness for this app and their good cars. I had a fantastic experience and will always recommend Turo to anyone who needs a car rental asap.

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    Reviewed May 7, 2024

    Very easy to get the right vehicle and convenience of the car being accessible from the airport parking. Wanted to use the car I booked my previous trip, but it’s already booked (Toyota Corolla). There is only two of us on our next trip, so I will not need a large vehicle. I had to use a different owner, but I continued to use TURO .

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    Reviewed May 7, 2024

    I have been renting cars for years and it took me some time to even try Turo. I am so glad I did. It has been so much easier, and I am not just renting a class of car and hope that I actually end up with it. I am able to rent exactly what I want and whenever I want. I travel a lot for work, and I would recommend Turo to anyone and everyone!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 7, 2024

    Travis was an excellent communicator. He pays attention to details. I was a little nervous flying in so late at night, he reassured me that it was no problem. Car was ready and waiting for me, with good instructions on where to find it at the airport. Thank you, Travis. Appreciate your communication.

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    Reviewed May 7, 2024

    Car was great. Grecia was great. Will rent again when in the Springs. Turo has been a blessing. I've used it now three times in Michigan and Colorado. Beats renting a vehicle from a rental car agency. Will continue to use turo for my rentals.

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    Customer ServiceStaff

    Reviewed May 7, 2024

    The Fiat 500 Abarth was a GREAT car and Adam made the rental experience 100% perfect. The communication before, during, and after was timely, complete, and helpful. The car was easily located, clean, and ready to go upon arrival. It was really fun to drive and got remarkable gas mileage. I HIGHLY recommend Adam and this exciting car for a San Diego area rental.

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    Customer ServicePunctuality & Speed

    Reviewed May 7, 2024

    We had a great rental experience. The owner was quick to respond to questions. The car was spotless. We were very pleased with the entire experience and would rent from him again and from Turo. We wanted a 6 passenger car and we got exactly what we wanted. Unlike using big name rental agencies where they never have the car you want. We highly recommend using Turo when needing a rental car.

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    PriceStaffEase of UseRates

    Reviewed May 7, 2024

    Our Turo Porsche Cayenne was fantastic. The price was right. The vehicle was in fantastic shape. And the pickup and drop-off processes were a breeze. I would definitely recommend Turo to anyone! And, the Turo app makes everything so easy to use, as was the process of verifying our eligible drivers.

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    Staff

    Reviewed May 7, 2024

    The owners were professional and super kind. The vehicle accommodated my family and I very well. Perfect for 6 adults and would’ve been perfect to sit 7 if they were all children. I would definitely rent from the owners again, especially for family trips. The car isn’t the best in gas consumption, using 70MPH full tank wasn’t sufficient for a one way Houston trip from Dallas.

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    Customer ServicePunctuality & Speed

    Reviewed May 7, 2024

    Henry could not have made the experience much easier. Will happily work with him again in the future. Reservations, logistics, and communication was seamless. Henry even accommodated us when trying to return the car a bit early, as we finished our trip earlier in the day. 10/10 would recommend to others.

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    Price

    Reviewed May 7, 2024

    We rented from Zach in San Diego, and had a terrific time. We did a lot of driving (and he offers unlimited mileage), the cost of his rental is not too much, and car was in good shape, and (very importantly for California) the gas mileage was very good. Zach was very accommodating, allowing us to extend a few hours. Overall just a very good experience.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed May 7, 2024

    Very responsive communication through the app. I had some issues with a flight delay and then cancellation and he was willing to make adjustments to accommodate a delay and location change with my incoming flight. The vehicle was in nice shape and clean. I would absolutely recommend this service and this host to a friend.

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    Customer ServicePriceTimeliness

    Reviewed May 7, 2024

    I’ve rented a few vehicles and even one last minute to pick up same day. I’ve had great response and service from the people I’ve dealt with and the cost is way better than any other car rental I’ve used before.

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    PricePunctuality & SpeedStaffRatesValue

    Reviewed May 7, 2024

    I recently rented a Honda Accord and had an amazing experience with the service. The staff was friendly and helpful, making the rental process quick and easy. The car was clean and well-maintained, which added to the overall positive experience. In terms of value, the Honda Accord exceeded my expectations. The rental price was affordable, especially considering the quality of the car. The fuel efficiency of the Accord was impressive, allowing me to save on gas during my trip. I felt like I got great value for my money. I would highly recommend renting a Honda Accord to a friend. The car provided a comfortable and smooth ride, making it perfect for both short trips and long journeys. With its stylish design and reliable performance, the Honda Accord was a great choice for my rental needs.

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    Customer ServicePunctuality & Speed

    Reviewed May 6, 2024

    I enjoyed the Dodge Charger rental. The host was very polite and prompt with their responses to any questions that I may have had. There were no issues with pickup nor drop-off. The key was easily accessible and clean when I picked it up. I did not have any problems finding the vehicle where the host parked it. I will definitely rent from my previous host, Ms. Katherine, again!

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    PriceStaffRates

    Reviewed May 6, 2024

    The vehicle was very nice. Drivers very good burns a lot of gas. But very comfortable if I were to buy a vehicle that would be the one I would get. Thank for letting me rent the vehicle. I think this is the fourth time I rented for here. I really love the price. Will be renting from you again.

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    CoveragePricePunctuality & SpeedStaff

    Reviewed May 6, 2024

    This service has been a Godsend for me. I've been able to test drive cars. I might want to buy and get quick affordable rentals from amazing hosts. The policies are fair, the insurance coverage makes me feel secure when using another person vehicle. On that note, it never feels like I'm driving someone else's car. It feels like I just got a rental from a high end rental dealer. I appreciate the team and all the hosts.

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    Sales & MarketingPriceStaff

    Reviewed May 6, 2024

    Every time I have rented through Turo it has been a breeze. I’ve never had any trouble, thank gosh I rent through Turo due to the ease of it, no deposit hold. Everything is upfront, and I like the fact that I’m in more control than I would be at a regular rental place. I believe I have rented over 10 vehicles through Turo. I was involved in a car accident back in August 2023 after just giving birth via C-section to my daughter and I was in this major accident while she was still in the NICU…so I have had to go from rental car to rental car until the settlement is complete and this app has made it so easy, sometimes it can get pricey so I really appreciate the promo codes and the return to host 10% or 15% off discount codes. Thank you again to every host who was so amazing.

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    Sales & MarketingPriceStaffBillingRates

    Reviewed May 6, 2024

    Great service all around, helps people like me rent a car especially if you don't have a credit card and can't rent at the usual car rental shops. Great selection of cars and the prices are not too bad. I have used 4 times already and was nice when they gave me a discount twice.

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    Customer ServiceStaff

    Reviewed May 6, 2024

    Amazing customer service and great customer support and customer care. I would recommend to everyone and anyone making plans for traveling or needing a vehicle for a trip or emergency purposes and comfort. Just a all around amazing experience and experience helps us all stay focused and motivated and happy.

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    Customer ServiceStaff

    Reviewed May 6, 2024

    The communication was great and we had no problems with picking up or dropping off the car. Turo is a great app to use and very helpful with any of our needs or concerns that may have happened. We would expect to use this in the future. My daughter also uses Turo with success. Thank you.

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    PriceStaffEase of UseRates

    Reviewed May 6, 2024

    This was my third rental from Turo. The rental process was easy peasy, rentals were reasonably priced and vehicles were very nice and clean. Lots of vehicle options, too. Love Turo! Very easy to use/book and reasonably priced. Nice cars, too! Owners have all been very responsive when/if needed. I'll continue to rent from Turo.

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    PriceStaffRates

    Reviewed May 6, 2024

    Turo was referred to me by a family member at the end of last year. After connecting with Turo, I tell any and everyone that you should always use Turo when renting a vehicle. The process is easy yet safe, the prices are practical and well with it, and the people renting the vehicles out are kind and efficient. I couldn’t ask for a better experience while dealing with this type of service. I’m glad I found out about Turo. It has saved me and family/friends so much money and time. Thank you!

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    Reviewed May 6, 2024

    Pick up process was smooth and easy. The vehicle was fuel efficient and had all the modern amenities I needed for a long drive. Host went above and beyond! Would totally recommend to others. Very spacious, and clean. The car itself was in impeccable condition, clean inside and out, and drove like a dream. Was truly impressed by the performance of the car. It handled beautifully on the road, providing a smooth and enjoyable driving experience.

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    Staff

    Reviewed May 6, 2024

    Our host was great! The car was clean, nice and drove well. Our host Sam was very attentive and helpful. He messaged us to see how things were going throughout our trip. I would definitely recommend him and when we go back we will definitely be using him again if possible.

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    Sales & MarketingStaffFollow-Through

    Reviewed May 5, 2024

    The Turo experience landing at SFO was 1st class. By far the easiest most direct means of renting a car. The host was phenomenal and extremely responsive, the vehicle I selected was as advertised and free of any issues whatsoever. Overall it was an incredibly pleasurable experience I plan to replicate in perpetuity.

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    Customer ServicePriceRates

    Reviewed May 5, 2024

    Everything was simple and smooth. From searching, to booking, and communication. Even the pick up from Hosts was very convenient. A very smooth process. I Would definitely recommend TURO for vehicle rental needs. You have a wide variety of vehicles to choose from. From all price points. Your choice. Your bucks.

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    Customer ServiceStaffTimeliness

    Reviewed May 5, 2024

    My Trip was Awesome. My host was Great, she accepted my rental request at such short notice, it was the same day request answered. Communication skills were on point! The condition of the vehicle was Really Good. Vehicle was nice and clean. Host was very understanding. She allowed me to extend my rental 2 days. I will rent from her again!!!!

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    Customer ServiceSales & MarketingOnline & App

    Reviewed May 4, 2024

    Love the app and the seamless functionality to get into exactly what I need, or want. I booked a 2015 Ford Flex named Smurfette! Communications with owner Carlington was awesome. He had the SUV at the Tampa Airport and gave me very specific details on how to get to it, step by step! Tampa airport is large and busy. The information he provided was spot on and made it super easy. From the app to the owner…Flawless!

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    PricePunctuality & Speed

    Reviewed May 4, 2024

    I got a flat tire on the way to return the vehicle then the gentleman wasn’t there to give the keys to and I spoke with someone that told me to leave the keys in the car with the doors unlocked but if the car was stolen it would be my responsibility so I locked the keys in the car instead. Then they charged me an extra $100 for being late after my tire blew.

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    PriceRatesHonesty & Transparency

    Reviewed May 4, 2024

    I honestly have no complaints. Turo made it so simple and comfortable, knowing I needed a whole car on a different island without an arm and a leg. Luckily, all the people I rented from are great! Great, efficient car selection and prices are comparable to bigger companies. I will highly reach to Turo for future car rentals.

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    Staff

    Reviewed May 4, 2024

    Turo experience so far has been excellent. Customer support and services are very easy and convenient to use, every one that I had rented from so far it's been great to work with and you would find rentals for your specific own needs whether it's a SUV for a family vacation trip to just renting a smaller car to run errands.

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    Price

    Reviewed May 4, 2024

    I promote Turo to everyone and wherever I can. This is the best way to rent a car. You make it an easy experience. Real fan!! Your costs make it another favorable experience. So much lower than the big agencies.

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    Staff

    Reviewed May 4, 2024

    Great car in great shape! All went well- no complaints. Our host, Crystal, was responsive and friendly. I like not getting in line at the airport to pick up a car. The shuttle came quite often, We will rent again with Turo.

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    Punctuality & SpeedStaff

    Reviewed May 4, 2024

    I have used Turo on & off for several years, always happy with the experiences. I mainly use it because when I travel I either have lots of bags and don't want the extreme hassle of trying to shuttle to a rental car (and lose time as well), or I visit family and sometimes help my elderly parents with travel. In both cases, I always go for the "pick up/drop off" options, which for me is the MAIN advantage of Turo. I did try to book ahead of time, but I wasn't home to supply a photo of my license that I now needed to upload (this was new to me), so had to do that late in the game.

    After I booked my recent car, I was notified the day of my flight that after I requested and paid forty car with the "pick up/drop off" option, that this was not available at LaGuardia Airport. I actually had to deal with extra bags as well as dropping my elderly parents to the airport, but now with the added inconvenience of taking a shuttle with my bags (to the wrong stop at first since the renter couldn't tell me exactly where to take the shuttle, they told me to watch the GPS location they gave me and get off when I am close)...but I got off the shuttle and was still not nearby and had to get an Uber to where the car was parked on the street. I eventually got to the car and got the key out of the lockbox.

    Upon returning the car, I had to drop everyone off at the airport first (good thing I was able to get a friend to help watch my elderly parents for me) because then I had to drive the car back to park on the street and lock it up and then take an uber to get back to the airport ASAP to help take care of my parents in the airport. It was a HUGE disappoint and inconvenience as well as stress, and thankfully I was able to get someone to help watch parents and go out of the way to help me, or I don't know what I would have done at the last minute.

    When I complained about this, the renter just mentioned that LaGuardia doesn't allow pick-up/drop-off at the airport and they can possibly get fined for this...? Is this something new? This is the main advantage to a service like Turo. if I can't pay a little extra for pickup and drop-off with Turo, why would I not just use a regular rental car? On top of all of this, there is obviously no way to contact anyone at Turo, only the renter, so all I could do was deal with it, or cancel at the last minute (unfair to them) and try to find another alternative at the last minute (not likely to happen as I'm on my way to the airport). Just very disappointed and not even sure if I will use the service much (or at all) anymore if this becomes the norm.

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    StaffEase of Use

    Reviewed May 3, 2024

    I love Turo. It’s convenient and very helpful! I really appreciate the help from the host as I'm currently working on getting a new car! It’s very easy to use and the process of renting a car is so much easier than other car rental companies! So I would definitely recommend to a family member or friend %100.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 3, 2024

    The vehicle was very clean and very well maintained. We had no issues whatsoever in the four days that we had the vehicle. The owner was very kind and very quick to respond to any questions or concerns I had. He was also on time for both pick up and drop off times which made things super easy for me being a busy mom of five!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 3, 2024

    This is the best way to rent a car! Using Turo was super easy and stress-free. Found a great car... Never had any issues with it or the owner responded to questions and requests quickly and was very kind. Overall great experience, would definitely recommend to friends and family. 5 stars all day!!!

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    Customer Service

    Reviewed May 3, 2024

    I have used Turo several times now and I am always impressed by the convenience and efficiency. I love how the car is ALWAYS available for me when I land. It's hassle free. I also enjoy the communication between the person whose car I am renting and myself. Thank you.

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    Punctuality & Speed

    Reviewed May 3, 2024

    Easy and reliable, great, quick service for all customers, easy pick up and drop off. We used it for business, made our trip more convenient. Car are in great shape and large selections for our ever changing plans.

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    Customer ServiceSales & MarketingFollow-Through

    Reviewed May 3, 2024

    My host was terrific. His car was exactly as advertised and communications were easy. I could not have been more satisfied. When the BMW 330 I reserved developed an issue with its virtually new tires, Bryan, my host provided a beautiful BMW M5 for me to use until he could get the tires replaced, exceeding my expectations..

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    Reviewed May 2, 2024

    Aron was great!! Very easy pic up and drop off. His car was clean and maintained very well. Was everything he explained in his add. I Would recommend him and for sure I would go with him again when in Florida. Just have to say Turo was a way better experience than going with a normal rent a car agency. Scott

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    Reviewed May 2, 2024

    We needed a car on the last day of our trip and Yoon accepted the reservation and even more wonderful that the car was only 15 minutes away! We only needed it for a few hours! Awesome ride! Love love Turo.

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    Rates

    Reviewed May 2, 2024

    Everything went smoothly. Car was clean. Host was approachable. The car was in a safe place for pick up and drop off. It was my first experience and I will recommend to others. I’d admit I was skeptical at first. The rates was fair. I use the service for work transportation.

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    Staff

    Reviewed May 2, 2024

    Directions were very precise. Turo parking lot was kind of far for my Elderly Father to walk to. I like the secure lot, just wished there was a shuttle of some kind to take to get to the vehicle, however I loved the convenience of the car being at the airport for pick up

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    PriceRates

    Reviewed May 2, 2024

    Great car, simple pick up drop off. Clean car, fun to drive. Very reasonably priced. Loved the convertible. Looking forward to renting that car again when we return to Fort Myers. Owner communicated wonderfully throughout the trip. Car was older but in great condition. We will definitely use Turo again. Already have a reservation for July. Thanks.

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    Sales & MarketingPunctuality & SpeedFollow-Through

    Reviewed May 2, 2024

    Ivan's Car Rental had great service. Pickup instructions were easy to follow and so was the return instructions. Messages came in a timely manner and questions answered quickly. There was a great selection of cars to choose from. Car was exactly as advertised and ran great. It was clean and easy to find in the airport

    parking garage. I would definitely recommend using Ivan's Car Rental if traveling to Hilton Head.

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    MaintenanceStaff

    Reviewed May 2, 2024

    My trip and the whole experience was fantastic. Will definitely be renting from you all again and also the Host Greg was fantastic and will be renting from him again in the near future. His vehicle was very clean. The maintenance was very good and the jeep ran very good, I drove from Macon, Ga to Atlanta, Ga with no issues. This was my first booking with Turo and like I said I look forward to doing more rentals with your company in the near future. Thanks.

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    Customer ServiceSales & MarketingStaffFollow-Through

    Reviewed May 2, 2024

    We had a great experience renting from Charlene. The Toyota Corolla was exactly as advertised: clean and in great shape. Communication throughout the process was excellent. The directions for pick up and drop off were easy to follow. I’d recommend Charlene and this car to anyone looking for a smooth car rental.

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    Sales & MarketingPunctuality & SpeedOnline & AppRefunds & PayoutsEase of Use

    Reviewed May 2, 2024

    The app is really easy to use and there's a great selection of vehicles. Quick and easy process to get your rental. The people are easy to get along with. The only thing is some people expect their car to be spotless when you return it and that's not how they give it to you.

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    Sales & MarketingPriceOnline & App

    Reviewed May 2, 2024

    I’ve had nothing but good experiences since using Turo. I think this is a wonderful alternative to car rentals. In fact, it’s even better. It’s easy and affordable. This is an awesome service to use. I have used them to pick up the boys from college to go to family events and I even use them if my car needs to go to the shop, I’m very satisfied with the app and the service. Thank you.

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    Sales & Marketing

    Reviewed May 1, 2024

    The car was advertised to be available at the Tucson airport. However, we flew in private and the car was delivered to the FBO. We had great service. The car was very clean. The car had extra large wheels, thin tires that rubbed on the fender over some bumps, the backseat riders were annoyed.

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    Punctuality & SpeedStaff

    Reviewed May 1, 2024

    Mazz’s Chrysler was the best. It got me from point A to B. I would definitely rent again from her on Turo. Thank you! Car was clean and serviced well. Very understanding when I was running a little bit late and we text each other and letting each other know, and also filling up the gas.

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    Reviewed May 1, 2024

    My experience was very good starting my vacation, the airbnb, everything work well so of the honda odyssey van that I rent. It was my perfect pick for my family. Clean car inside and out. No engine problem. Everything of the van worked liked new. That's A+. The she was very kindly to us. I will rent from them next time.

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    Contract & TermsStaffEase of Use

    Reviewed May 1, 2024

    I rented a car to drive to Killeen and back. The Turo app was easy to use and I was able to connect with Fabiola. She was very responsive, very flexible and easy to work with. The car was very clean and well maintained. Through the Turo app, we were able to communicate regularly, including making arrangements to return the car. Everything went great. Awesome experience!!

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    Customer ServiceStaff

    Reviewed May 1, 2024

    My trip was great and car was clean and safe. My host was there for me all the way. I love Turo. It's the best!! Good customer service. If I have problems I can get help right away from customer service. Professional and knowledgeable that is why I prefer Turo for my rental service.

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    PricePunctuality & SpeedRates

    Reviewed May 1, 2024

    TURO is such a great app for car rentals. You can find a great car in a price range that works, quickly. You can read ratings and reviews of the host without much bother. I have used TURO twice now to rent cars. I have had super experiences. Can only recommend.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 1, 2024

    2nd rental with same member…Clean, well kept vehicle. Excellent customer service! Ali & company couldn't have been more accommodating. Quick reply to texts and pick up/drop off was a breeze. I can't say much about Turo…basically an app, but if my rental experience is an indication, then I highly recommend the site.

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    Sales & MarketingPriceOnline & AppRates

    Reviewed May 1, 2024

    Rented a Tesla for the first time! Was great fun! Definitely recommend this as a short term rental alternative. Bit more expensive than conventional car hire. But I think will improve once more people use the app. It needs a greater selection of cars. Some of the cars are over priced I feel but I guess that's me being subjective.

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    Customer ServicePunctuality & Speed

    Reviewed May 1, 2024

    The listing was perfect. The vehicle was so clean and was perfect for my family. The owner responded quickly to our requests and made sure that we were well accommodated. Pick up and drop off at the airport went very smoothly. We were able to not travel with car seats as they provided them for us. We were very grateful for less stuff to carry

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    PriceRatesTimeliness

    Reviewed May 1, 2024

    Ghost Motorsports was easy to work with and I had no problem picking up the car or dropping it off. A couple days before the car we were going to rent got into an accident. And Ghost let me know that the car was in an accident within minutes of it happening with another renter. And they matched the price to the new car I rented from them. I would 100000% rent from them again. The car was very clean inside and out.

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    Customer Service

    Reviewed May 1, 2024

    Nice compact vehicle for our girls' weekend. Vehicle was just as described. Inside was very clean and fuel efficient. Some minor scratches on the body and doors, but everything else was great. Pick up from airport was flawless. Communication with Ethan was great. He uploaded photos and picture of exactly where the vehicle was parked at the airport for me.

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    Sales & MarketingPrice

    Reviewed May 1, 2024

    This was a great experience! Easy, convenient, time saving and cost effective! So much easier than standing in line to be given a sales pitch on how to upgrade and add protection… I will never use a rental car company again! Turo all the way! Someone personal to speak with if there are any questions or concerns.

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    Reviewed May 1, 2024

    This was my first time using Turo, and I have to say that Justin and Susie made this a very memorable experience! They communicated everything very well, and were very attentive when I messaged them back. Would highly recommend using them! The car was in great condition. Very clean and well maintained. I will definitely be using them again when I am in town.

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    PriceRates

    Reviewed May 1, 2024

    My experience has been great on Turo. All the host are cool and I have became friends with a couple of them outside of the Turo app. Very easy to access vehicles with a great selections of luxury cars to pick from. I am able to drive all of my dream cars for a reasonable price and have the ability to extend the rental day without going into some sleazy Enterprise car rental place.

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    Customer ServiceStaff

    Reviewed May 1, 2024

    Tessandra was very responsive, and the communication was great! I had to extend my stay by one day and she was flexible. She gave me step-by-step instructions (with pictures) on where to find the car and how to get in. This was only my 2nd Turo rental. I wanted to thank Tessandra for her efforts. I would highly recommend Tessandra’s Toyota Camry.

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    Reviewed May 1, 2024

    Keep doing what you do, no improvements need at this time. I don’t have nothing bad to say, haven’t had a bad experience thus far so y’all are ok with me. P.S y’all need to give more payback rewards especially when a trip is booked for 2 weeks or more at a time.

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    Billing

    Reviewed May 1, 2024

    I've been trying to make a payment on my booked vehicle. But have been given the run around then now my account says "We're sorry, you're currently unable to book cars on Turo due to our eligibility requirements." Makes no sense if I've been renting and have a vehicle now and a future reservation. Who is responsible for that?? Answers... Someone???

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    Staff

    Reviewed May 1, 2024

    The host were excellent. Great experience. The automobile were clean. The pickup location were only 3.5 miles away from me, very convenient. I travel past the pickup location often, without knowing it were a Turo-related. I have no complaints in recommending this host. The auto I rented was 11 years old but, in great condition.

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    Reviewed May 1, 2024

    Rented a jeep for the day in Kauai. We had no plans but spent the day driving from one end of the island to the other. Had a great time and the Jeep was perfect. Rented from Marc and he delivered to the cruise Pier and return was just a matter of parking and locking key in box.

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    Price

    Reviewed April 30, 2024

    I have loved using Turo recently, ever since they added the "pick up at airport" option it has become my favorite place to get a car. You can get better cars than a rental, and almost every time they are less money than car rentals. Only negative would be getting to long term parking, it's a bit more of a hassle than rental cars depending on the airport, so it depends on each situation.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 30, 2024

    Car was just like the description! Great communication and super fast response! Instructions were very clear as to how access the Key! The Benz group is amazing to work with! Using TURO is way better than renting a car through an agency! Next time I’m in New York I know who I will use!

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    Reviewed April 30, 2024

    Everything was great, the host was wonderful, the vehicle was awesome as well!!!! This is my second time renting through Turo and I will be back! I've already recommended them to family and friends. My son uses them and now my daughter has, my sister is looking for a vehicle for this weekend as well. We're home, Very convenient.

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    Sales & MarketingRates

    Reviewed April 30, 2024

    Had 4 great trips so far. Like to see two new options. Extended use rentals where someone wants to give up the car for like two weeks locally at a discounted rate. Also work trucks. Like a pickup or flatbed. Needed some mulch but had to deliver. I will keep using it for vacations as it has been very convenient.

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    Reviewed April 30, 2024

    We Have used Turo three separate times for vehicle rental and have had a great experience each time. Will definitely use again for our next travel adventure. Have recommended this app to many people. The fees were a little steep this time though. Would be great if there was a rewards program.

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    Customer ServiceTechRefunds & PayoutsStaff

    Reviewed April 30, 2024

    Out of all the vendors I’ve used while using Turo, George was by far the best. The curbside service is highly recommended and communication, 10’ Star awesome. Turo has been seamless, responsive and have never had an issue. Even when I forgot to cancel, refund, credit needed… never a problem. Will continue to use.

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    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed April 30, 2024

    A wonderful experience. Sam, my host, was prompt to respond and courteous. The car was detailed and ran great with no issues experienced during my trip. I will definitely be using Sam again as I travel to that area often. As for the Turo app, I love the ease of use and the wide variety of vehicles to choose from.

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    TechStaffRates

    Reviewed April 30, 2024

    I have used Turo about four times now, and this has been awesome and cash savings for those who use Turo. I am old school, and I am always very careful about using a new product or service provider. I am truly recommending this company to all of my friends and family; they are very professional and any vehicle I have used was clean and very reliable and was able to contact Chris if I had any questions or concerns. I will be looking for Chris vehicle on my next trip to Little Rock, Arkansas. After over forty years in business, I rate this as a A+ Company! Dowayne L **

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    Customer ServiceContract & TermsTechPunctuality & Speed

    Reviewed April 30, 2024

    Using TURO has been incredible. I love every aspect of how the service works. It makes renting a car so much easier and in a way you feel like you are supporting a small business. Communication, drop-off/pickup is easy and the process is quick. Protections are there and mileage arrangements are reasonable. Plus it allows you to establish a relationship with a TURO provider in a city you visit often. Finally, if you want to try different vehicles you can certainly look around. Just makes sense.

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    Staff

    Reviewed April 30, 2024

    This was a quality car with top-notch service! We plan to book with this company again! The car was smooth and great on gas. The main point of contact was amazing! The car was very clean upon arrival and the check-in experience was amazing! We are already planning our next trip with the company!

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    PriceStaff

    Reviewed April 30, 2024

    The trip was very uncomfortable! I received a text almost every 20/30 minutes from the host. I could not properly enjoy my trip without having to constantly answer the host back. I was also charged a smoking fee which I’m still not understanding why because I don’t smoke which is pretty odd to me. This trip was nothing close to my first trip which was every bit of amazing. I will never book a trip wit the host “LEGO LLC Mercedes-Benz GLB-Class2021.” Also not to meant when I went to pick the vehicle up it was not available until after the start time of my trip and due to the constant text messages from the host I took it upon myself to drop the vehicle back off earlier before my trip ended.

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    Reviewed April 30, 2024

    While on our trip in Kauai there was a tropical storm. 12 inches of rain in just a couple hours. Lots of flooding and mud. Couldn’t have felt safer than being in the Jeep. I also liked the option of the add on. Beach schools, umbrellas, cooler, etc. We all enjoyed the convertible roof when the sun was out.

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    Punctuality & SpeedStaff

    Reviewed April 30, 2024

    Another great trip. John is a wonderful host and takes care of everything. Car was clean and ran well. It’s a lot of fun to drive. Booking was fast and easy. Gas mileage is great. Plenty of room in back for bag. This auto is great. Well kept. I will be back again soon

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 30, 2024

    Renting through a Turo host has been convenient and easy to do. No waiting in lines for a car. Excellent communication. Will continue to go through Turo as long as I have such excellent experiences with them! Hosts have included phone chargers, water bottles. Even cooled the car down for me before I arrive! Very much appreciate the customer service.

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    Punctuality & Speed

    Reviewed April 29, 2024

    The car was as described. The Q7 was very nice and clean. If I had any questions they were answered quickly. I would recommend! The Audi A7 has a superb drive train system especially In bad weather. The heads up display was also a nice bonus feature.

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    Staff

    Reviewed April 29, 2024

    As a first time user I had a ton of questions and the owner was very patient and kind. He took the time to answer all my questions and walked me through the process. I truly enjoyed the experience. The SUV I rented was like new and drove like a dream.

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    Punctuality & SpeedStaff

    Reviewed April 29, 2024

    Jerry was great. It was an easy pickup and delivery. Jerry was also flexible on pickup and delivery which was really helpful with our changing sports schedules. The van was perfect for our 13 year old's birthday party. It was clean and ready to go. We will definitely use again.

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    Customer ServicePunctuality & SpeedHonesty & Transparency

    Reviewed April 29, 2024

    It was awesome experience. Very easy to get the rental car and host was also very cooperative. Overall 5 star. Highly recommended future customer. Car was neat and clean. Good mileage. Smooth engine since it was a new car. No hidden fees. Smooth transaction. Customer service was also awesome. Quick respond.

    Thank you.

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    Price

    Reviewed April 29, 2024

    Great car and service!! The trip out there was incredible. Kiran makes the rental process so easy. It can be a stressful process at many airports with the lines, and everything needed to rent a car. Cost is a big deal for me as well. I may look into a smaller car in the future that is not as expensive and without all the room inside.

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    Staff

    Reviewed April 29, 2024

    I want to say I really enjoyed myself. The car is very clean and also the host was very nice. They helped me a lot. They asked me questions. They got me through everything and I want to say thank you and also I will tell my friends and family that if they are in town they want to rent a car to please rent a car from my house. I was very very grateful that I got a chance to experience with a very very nice person and also again it was very polite that guided me through each and everything and also it was so nice and the car was very very very comfortable. The car was up to par. Thank you so much and I will continue to rent from them whenever I do business or come in town for family. Thank you so much.

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    Customer ServicePriceStaffRatesFollow-Through

    Reviewed April 29, 2024

    The pricing was reasonable, the car was in excellent condition, and everything was exactly as promised. Loved the option to rent a car seat with the car. Great communication from the person we rented from. Easy pick up and drop off at the airport. Great selection of vehicles, we picked exactly what we needed for our party of 8. We will definitely use Turo for all of our rental needs in the future!

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    PricePunctuality & SpeedStaffRates

    Reviewed April 29, 2024

    The host was amazing. I want to acknowledge that. I see value in using Turo for one-off situations but not as my go-to for regular rentals. I will consider using Turo again when I need a car locally for a specific event or when I travel to a regional airport late at night after the rental companies are closed. But if I have the option to use Hertz or Turo, I will be choosing Hertz. I can have confidence in Hertz that if I rent a car, it won’t be cancelled on me. With Turo, there is no guarantee that an individual won’t sell their car or simply choose to change their mind. That was my first experience with Turo. And Turo’s business model doesn’t protect the consumer in those situations. I had to do all the work to find a new car at a comparable price. And Hertz is cheaper…and I earn points. So there is a financial incentive to use Hertz over Turo on a regular basis.

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    Reviewed April 29, 2024

    This was my first experience with Turo and it was a good one. I will use the platform again. The hosts were communicative and let me know a few issues with the car before I rented it. They gave me the option to get a different car but I am glad I didn't. The car ran well and was fun to drive.

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    Customer ServiceStaff

    Reviewed April 29, 2024

    Hope all is well. Just wanted to let you know that yodel mobile is awesome and I like how they treat people. They are awesome. Also, when it comes to communication and they make a situation work. One of the best companies I’ve ever dealt with. I couldn’t choose a better company to deal with while going through Turo. They have really helped me a lot due to the situation at hand that my car is currently down so it makes everything better knowing that I can go through Turo to Yodel mobile and get a rental car we needed.

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    Customer Service

    Reviewed April 29, 2024

    Car was as described. It did have a bad odor when picked up. Had dings and scratches which was documented before driving. Vehicle ran well with no issue with performance. Had to buy air freshener to mask the smell. Host was good with communication when needed. We were told by him that vehicle didn’t have to be cleaned upon return. Which we had cleaned out. Vehicle was never taken off road, was returned as it was picked up condition. After vehicle was as picked up, host contacted me and stated that we had damaged the passenger side wheels. Then a claim was then filed thru Turo. Upon examining the photos that the host provided when he dropped off the vehicle. It was clear that it was preexisting. Once that was acknowledged by the host he apologized, cancelled the claim. Be sure to take accurate pictures before taking possession for your records. This way the same thing doesn’t happen to anyone else.

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    Customer ServiceStaff

    Reviewed April 29, 2024

    This is my very first out of state rental experience and it was 100% amazing. Very good instructions and directions. Everything about this experience is awesome. I recommend to everyone going to Chicago. Once I picked up the car I used it for 8 days. The car was super clean and very good on gas. He had phone chargers already in place. I drove a lot and it was super cold outside. The heater worked amazing and the trunk had so much room I could fit a lot of baby items in it.

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    Reviewed April 28, 2024

    Truly a great businessman. Everything was set from go! Truly thinks about every little detail and makes renting a pleasure! I will definitely utilize them in the near future. At this time I think it would be beneficial for Brutalia to teach a class on the renting in Turo.

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    StaffTransparency

    Reviewed April 28, 2024

    Well maintained. Car was clean. Also very attentive host also was very kind. Gave us 24 hr access to himself. Just an overall awesome experience!! Would recommend hands down.!! Vehicle was up to date and was a smooth ride. Very happy with our choice. Wonderful experience. Tesla was awesome. Everything was great.

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    Reviewed April 28, 2024

    We had a wonderful experience renting through Turo & will definitely do it again! To rent the car the site was easy to find a car! So easy with pick up at airport and dropping off. Klave who we rented from was so easy to get in contact with and they answered all our questions! They were awesome!

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    Customer ServiceCoverageTechTimeliness

    Reviewed April 28, 2024

    Turo is a wonderful service that I use for business sometimes for pleasure. They have magnificent customer service the one time that I had a bump on the road with them. They fixed it and they got me back on the road within minutes. I recommended highly thank you again, Turo you guys are awesome. Five stars.

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    PriceStaff

    Reviewed April 28, 2024

    This is a great service. I don’t like renting cars from the main places cause of the cost and hassle. This has been a good alternative. I have had some issues with people saying they can deliver and then not but overall it’s been good. I definitely recommend this for weekend trips or instate moves. It’s also helped me to decide what car I want to buy in the future.

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    Staff

    Reviewed April 28, 2024

    I was very happy. I thought it was going to be a lot difficult to rent a vehicle on this app or with the gentleman that helped me. It ran pretty smooth just like they said. Pick up the vehicle outlet a certain location and drop it back at the same location. Very simple. I was happy with the vehicle and being good condition it took me where I need to go. No problem. I was very pleased with the help. I recommend a friend and family members.

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    Staff

    Reviewed April 28, 2024

    Great experience! Awesome car, accommodating and responsive owner. I had some hesitations going into the rental as it seemed very foreign, renting a car from a private owner. That trepidation was all for naught - all went smoothly. This was a birthday weekend gift for my sister and she loved it! Money well spend and such a contrast to rental car company experiences. I would certainly book with Turo again!

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    Customer ServiceOnline & AppStaff

    Reviewed April 28, 2024

    Web site is poorly designed...calling customer service number, I was talking to people working remote who were not good on communicating the web site or the company itself. I'll never use you again. The host Miss Maria and her husband Mr. Troy were outstanding. Their vehicle was in excellent shape for our trip. It's a shame that they are not using another service/company to lease their vehicle if indeed there is one in their area.

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    Customer Service

    Reviewed April 27, 2024

    Trip was great. Everything went smoothly, great communication with host!! Would definitely do again!!! Weare was great to deal with. Our flight was delayed a day and they met us there with the new flight, no questions asked, would definitely recommend them as hosts, also would definitely rent from them again.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed April 27, 2024

    Absolute fraud! Charge me twice and 1 month passed still didn't get my refund!! Called them million times and each agent gave me different info which is false and incorrect. Never ever again!!! Talked to their supervisor finally and still no actions!!!

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    PriceStaffEase of UseRates

    Reviewed April 27, 2024

    Renting from Turo has been a great experience, especially when flying into various airports. The cars are well take care of, match the pictures and the hosts are always available for any questions and concerns. In addition, the platform is easy to use and their prices are better than typical rental car companies. It’s like Airbnb but for cars. I highly recommend Turo and have told all of my friends about it!

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    Customer ServiceStaff

    Reviewed April 26, 2024

    Very easy and thorough communication, easy pick up and drop off and the vehicle was spotless inside and out. The instructions were clear and easy to follow before, during and after the trip. I highly recommend this host and this vehicle, and would definitely rent again. Exactly what we needed for our trip!

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    Rates

    Reviewed April 26, 2024

    Really great people to deal with. They treated me and my wife like family ... And their vehicle are very clean and reliable, I would prefer to deal with them when I need a rental. I rate their service 5 star. We were satisfied and we referred them to our friends and family.

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    CoverageSales & MarketingRefunds & PayoutsRates

    Reviewed April 26, 2024

    He’s a scammer!! Do not rent from this guy. His rates are good but he will try to scam you out of money at the time of your return. He claim I damaged his rims on his Tesla and was trying to cash money from me and didn’t want me to go through my insurance I had with Turo. He watched me the whole time I had the vehicle on camera. Described my surroundings at every place I went. I never hit nothing in his car. He said he received an alert when I hit the rim but never showed me the alert and said he was assuming. If you don’t want to come out of pocket for something you didn’t do don’t rent from him!!

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    Staff

    Reviewed April 26, 2024

    I have used the same person and the same vehicle twice now when I go back home, grand Valley to the Rio Grande Valley, and experience has been exceptional, both times no complaints at all. He’s always timely, proper, courteous, kind, and very professional. So overall my experience was great. He always had a clean car, really nice. Yes, I would recommend not only Turo but Alfredo down in the Rio Grande Valley in South Texas.

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    Staff

    Reviewed April 26, 2024

    I really love being able to rent a car so easily for trips I need to take. I am glad this service exists. It helps me and my family out a whole lot. The hosts have all been nice also. It is a very easy app to use too. Thank you.

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    Reviewed April 26, 2024

    The booking transition was easy. They even needed to change the initial car, but was done smoothly. The vehicle was clean and nice. I need to extend my time for a couple of hours because of a delayed flight and they allowed with no problems. A very pleasant experience. I would definitely use them again.

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    Staff

    Reviewed April 26, 2024

    ⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience renting from Turo! The car was in excellent condition and drove smoothly throughout my trip. The owner was incredibly communicative and accommodating, making the pickup and drop-off process a breeze. Their professionalism and friendliness were greatly appreciated. I highly recommend renting from them and will definitely do so again in the future!

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed April 26, 2024

    He was a terrible host... I have used Turo several other times... this was the worst experience ever... I don't know if someone knew the car but it was vandalized in a store parking lot. I reached out to him for help getting a police report because they wouldn't allow me to get it because the car was not in my name... he did not help... I had to buy 2 new tires for the car that someone else vandalized.. He waited until the trip was over before he tried to do anything... I paid almost 1000 dollars to use the car only for 3 days... I have had all good reviews and he get on here and lies about the entire situation and gave me a bad review... Nice car.. terrible host...

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    Reviewed April 26, 2024

    A day before I am to pick up my car. You (Turo) informed me my car is no longer available. I booked this 2 months in advance. I was livid!! I had to look and book and hopefully get another car. Thankfully I did. The new car was great and drove very nice. You need to inform people who lend their cars out, that if they need to cancel, they need to give more notice.

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    Customer ServicePunctuality & Speed

    Reviewed April 26, 2024

    Awesome is an understatement. MO is always accommodating to your needs making renting from him easy and smooth! Answer all calls and messages. Renting from MO is easy simple and fast. Mo car is always clean, reliable and if they any problem is fixed ASAP! You will Not be disappointed renting from Mo!

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    Refunds & Payouts

    Reviewed April 26, 2024

    I will never use a car rental company again. This was perfect. The cars owner was great and informed me of everything. And the ease of getting the car and returning it to the parking lot at Orlando airport was great. I highly recommend this app. Best decision this year.

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    Price

    Reviewed April 25, 2024

    I like the ease of booking a vehicle through Turo. It's super easy and hassle free. The hosts are easy to communicate with and I have had no issues so far. It can get pricey sometimes but I'd rather stick with Turo than rent through Enterprise or some other big name company.

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    Staff

    Reviewed April 25, 2024

    This was my second time using Turo. Efficient, accurate, and I like working with one person, rather than a company. Both times, owners were available and extremely helpful and accommodating. This latest rental was really appreciated as Eric provided extra care to help out with my handicapped husband by meeting us right at the airport gates!

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    Sales & MarketingOnline & App

    Reviewed April 25, 2024

    Was simple to pick up the vehicle. I like that majority of the legal stuff you do through the app - no one behind a counter trying to upsell you anything or scare you into getting something you don't need (gps, premium accidental, refuel for a hybrid that doesn't eat up a lot of gas, etc). I've used Turo for the past few rentals and they've all been good to great experiences.

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    PricePunctuality & Speed

    Reviewed April 25, 2024

    Went to pick up, Car was unable to get it or a hold of the host for over two hours. Did not get the car until 730 when I was supposed to get the car for 5:30 AM, had nerve to try and charge me, said I dropped Car off late then said the car smelled of smoke. I didn’t smoke anything in vehicle, Was at a 420 event. Yes, my clothes probably did smell like smoke and I was saturated like smoke. No, I didn’t smoke in the vehicle.

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    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed April 25, 2024

    I enjoyed renting the vehicle. The Turo app didn't allow me to unlock/lock the vehicle during checkout and check in. I had to call customer service both times. There were issues correctly disputing incidental charges through the app. The owner might have had trouble editing and uploading his images. Overall a decent experience. I would like to rent other vehicles in the future.

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    Punctuality & Speed

    Reviewed April 25, 2024

    My experience with Turo, Adam being the host, was very communicative and easy to work with. His car was very clean and the rental experience was easy. I would definitely recommend him. I would also recommend using Turo as it’s a very easy and quick way to obtaining everything you want in a rental car.

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    Punctuality & SpeedStaff

    Reviewed April 25, 2024

    The host was very nice and attentive. I would definitely book with them again. They really helped when I had questions or if there was a problem with the car. And they answer messages really quickly. I would definitely recommend them to friends and family. I’m pleased with my experience.

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    Punctuality & SpeedStaff

    Reviewed April 25, 2024

    Using Turo is so easy and efficient. The host are very professional and easy to work with. Turo support works fast to get your request met. I had the pleasure of using Turo for business and leisure. I also have used Turo in two different states. Both places (cities) had a great selection of cars.

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    Turo Company Information

    Company Name:
    Turo
    Website:
    turo.com