
Turo Reviews
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About Turo
Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.
- Available for 25 and younger
- Safe pickup
- Flexible rentals
- Affordable
- Limited mileage
- No one-way trips
Turo Reviews
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Reviewed May 31, 2024
Our host was clear and easy to communicate with. The car was in great condition and we love being able to skip the car rental counter and have a seamless trip. This is our second time renting this vehicle and we would happily do it again. We are a family of five with kids from 11 down to 1 year old.
Reviewed May 31, 2024
Daniel's highlander was a great vehicle to use while on a girls trip. It was enough space in the trunk for our 3+ suitcases and then some. The car was fully loaded and it was in great shape. Obviously it is a well taken care of car. Daniel was very professional and kept in great communication. I will always book with Daniel, when in Texas.
Reviewed May 31, 2024
The host Andrey made checking in and out so simple. Responded within 15min. Clean car, smooth ride. I will be renting from Andrey in the near future. He has a great selection of cars/suvs to choose from. I would highly recommend renting from Andrey to all my family and friends.. Thank you... Hazel M
Reviewed May 31, 2024
The host gave me a car with a messed up tire and I still had to pay even after I paid to get it fixed. Turo still had me pay again 122$ and blame me after his wife told me on the day of the pick up the car had issues but nothing to worry about and still I had to worry about tire.
Reviewed May 31, 2024
Clean interior, smooth ride, easy access. Host has a good response time. Would definitely recommend. Although the interior smells like dog, the interior was definitely clean. Was able to get to my destination with ease. Pick up and drop off was a breeze. Dropped off the vehicle a little late and there were no issues.
Reviewed May 30, 2024
Turo is pretty good, I had my car waiting for me at my hotel twice, once when we landed from Seattle, and when I was in town for a meeting trip, so I like using this app, thank you guys for making this app, it’s easy to use! ☕️ So far this is the only place I’ve rented a vehicle from, and I don’t know what to say about the other places, but this app makes it too easy. I recommend this app for everyone traveling to try it out! Thank you for your time. I really appreciate it!
Reviewed May 30, 2024
Justin was very helpful! When trying to arrange for a pick up near my home, he gave me clear instructions about contactless pick up...and that's the way that it worked. When we returned to town early, he accommodated our request for an earlier-than-planned drop off, even though it was on the Memorial Day holiday. The van has seats that can go down into the floor, if desired. We lowered the back seats into the floor and had plenty of room for suitcases and a rollator walker, with plenty of room to spare. The car was clean and the gas tank full. Would definitely rent again.
Reviewed May 30, 2024
Loved everything about the experience. Much more enjoyable than standing and waiting at a traditional rental office. Very quick, convenient and easy to use. The people at the location were very friendly. The day I was to return the car I decided I needed one more day. They were very happy to accommodate my request even on such short notice. I couldn’t have hoped for better customer service.
Reviewed May 30, 2024
My host answered quickly. The car was clean with a smooth ride. Customer service was excellent, Mary helped me she was so nice. I really need help and she guided me on how to deleted previous car and get a new one and also very knowledgeable. Thank you for your patience.
Reviewed May 30, 2024
My rental was perfect from the pick up appointment to the term of rental to the drop off appt. Flexible and very communicative host. Car was in perfect condition. Clean and well maintained. A very comfortable vehicle and fuel efficient. I will recommend it to family and friends. Thank you.
Reviewed May 30, 2024
Nathan was the best host I've come across, very understanding and accommodating. However, the customer service of Turo is below average and are not willing to resolve any issues. I requested to add the standard protection 2 minutes after checking in and they declined. That is not cool. I called the customer care and requested them so many times but they were extremely rigid about the policy and was not able to accommodate my request. If you are able to increase the insurance during the trip then why let me add within 15 minutes of checking in??
Reviewed May 30, 2024
Hello. It was good until the end. I was absolutely 100% set up by my host Shivek! He made fraud pictures. Turo charged me 150$ for smoking cigarettes and marijuana when I cannot even smoke. I carry a CDL and we drug test regularly. He literally put cigarette tobacco in the cup holder and ashes on the floor, and took pictures. I feel setup because he knew I was pressed to take my flight and he could not meet me to check in the car. Also I was suspicious off the start because he told me I don't have to take any pictures when I first picked up the car because he already handled it. I told him that my app required that I do take pictures. He got a attitude with me but at the time I thought no Big deal, because I read his reviews and they seemed decent. I was wrong there.
We are guilty of the sand from the beach but absolutely did not smoke at all. We've used turo for many years. Never had any issues at all. My wife and I and also my company. You investigated the incident and said his smoking charges are valid. This is ridiculous and I will never use Turo or recommend it again. I also will be leaving a detailed review on Turo's website. Thanks, One Unhappy Customer (Pictures are how I left the car) vacuumed with minimal sand.
Reviewed May 30, 2024
Great experience. From the start our hosts were quick to answer any questions we had and gracious enough to park the car in short term so we had easy access. The car was clean, comfortable and very nice. Turo was a new experience for us although we have encouraged many family members to use this service in the past. We were very pleased and would highly recommend renting from Tessa and David. We did have a hard time contacting customer service both online and over the phone but we can't fault our hosts for that.
Reviewed May 30, 2024
Great experience, we have used it for a few rentals. We have enjoyed it. Thank you for a great service. Having the opportunity to try out cars we may or may not buy like a Tesla has been a great opportunity. We will definitely be using you in the ongoing future.
Reviewed May 30, 2024
It was great even with obstacles he made it happen. The car was nice and clean. He responded to questions in a prompt manner. High quality customer service. I would recommend my friends and family. The cost per day was cheaper than most making it affordable for our church to sponsor the vehicle for a very special event.
Reviewed May 30, 2024
I been using Turo for a few years now. Michelle so far is the best. Very professional. She follow up. See how is the car doing. I recommend to all my friends. I will rent her car every time when I go back to Cali.. Thank you Michelle. Keep up your awesome work.
Reviewed May 30, 2024
I had a great experience it was my first time using Turo. The host was good to work with as well. I would recommend Turo over a traditional rental car agency. I will most definitely be using them again if I ever need to rent a car again. Thanks Turo for a great first time experience!
Reviewed May 30, 2024
Always satisfied. Host was very nice and made sure my needs were answered. Was on time for drop off and pick up time. Vehicle was clean and ready to drive. Had no issues as far as maintenance. Just was very polite. Great guy. Would highly recommend him. Turo never fails me. I love it.
Reviewed May 30, 2024
I enjoy using the Turo app for rentals/emergencies, even last minute it is so convenient and easy to secure transport. From traveling on road trips, leaving my own car at a repair shop, or flying to another state, this app has been stellar for me! Please keep this service alive!!
Reviewed May 30, 2024
CC was a great host and very prompt on responses. She my friend but I also enjoy doing business with her because she’s just an overall great person and very reliable. The Jeep was definitely a joy to ride down to the beach for Memorial Day weekend. The weather was perfect, so it was nice to have fun vehicle!
Reviewed May 30, 2024
I would definitely recommend to anyone. I’ve never had problems with the trip but for some reason it doesn’t allow me to book a trip. Still trying to figure this out.. Before this problem, I really loved the app. The prices are fair but I can’t seem to get thru with customer service.. This is a bummer!!
Reviewed May 30, 2024
Car and experience was great. We are very thankful. Everything was as expected and on time. Very clean and as expected. Host was amazing. Beautiful car. Will use again next time we go. Will definitely recommend. Was there before we got there and instructions were easy. Very quiet and smooth ride.
Reviewed May 30, 2024
Always convenient. Customer service has helped with a few issues. Responds in a timely fashion. Most of the host have been very good at answering when needed. Most cars are up to date. The extension are usually good at last minute extensions. The last house used had multiple cars which is really convenient. Drop off and pick up at same location is beautiful. Different cars to choose from the selection is great.
Reviewed May 29, 2024
Enjoyed my Turo. Very comfortable and eco-friendly. Cost efficient and convenient. Owner was very accommodating. Would recommend to anyone with a need for a vehicle. I didn’t take a trip. It was needed for work purposes. I was also able to extend as needed. Due to make vehicle not being completed. Thanks to Shane, everything worked out for me.
Reviewed May 29, 2024
The process was easy, fast, convenient when picking up and dropping off. No issues at all. The owner responded to my questions very quickly and was helpful during the process. I was surprised how easy it was to rent a vehicle on the Turo app. Other rental businesses take forever to check in and check out. I really liked the speed in which things happen.
Reviewed May 29, 2024
Cyrus was super responsive and on top of things. My daughter had an amazing time with this rental. My daughter and I are domestic violence survivors and I wanted to rent a car to just have her enjoy life a little bit because I just started working again and rebuilding life.
Reviewed May 29, 2024
Everything went smoothly, and I had no complaints! The car was clean and ran well. The car was spacious too! I extended the trip by a few hours, and it was easy to make those changes online. I would rent one of Marco’s cars again if I'm ever in this area.
Reviewed May 29, 2024
Our very first experience with Turo was very good. The host was very friendly, great with communication, accurate, etc. We didn’t feel rushed in meeting up with our host as we had some questions regarding driving an EV for the first time. So we felt more at ease driving it.
Reviewed May 29, 2024
There should be discounts for 5 star customer because the total amount of the vehicle be a lot. The customers should get promo codes from time to time that use the platform consistently. For example those that Don’t get into accident, have great reviews from owners and no complaints. Basically rewarding for following the guidelines.
Reviewed May 29, 2024
The host is amazing, the cars are very nice and clean. Well kept and a joy to drive. The overall experience was a absolute delight. I would recommend the host to anyone looking for a seamless experience. Top notch from door to door. I have rented several cars from several host here on Turo and this experience is by far the best of them all. I did not have a single issue and have rented from this host more than once and multiple vehicles. Very happy with every one.
Reviewed May 29, 2024
I like supporting local businesses in the area I travel. With Turo, I not only get that but I often get better styled cars and amazing pricing. I've used Turo locally too when I need a bigger car when family is in town or if I need a pickup to haul something. The Turo reviews are helpful too since they accurately give me an idea of the rental to expect. I really appreciate this alternative to large agencies.
Reviewed May 29, 2024
Great experience renting from Turo. Very easy online verification with well designed communication capability in the Turo app. Everything was easy, check-in, check-out, payment terms and host was exceptional with instructions. I’m certain to rent another time. I now prefer using Turo over major auto rentals when needing transportation local to my home.
Reviewed May 29, 2024
Soon as I returned the vehicle cleaned I never thought to look under or pull up the seats prior to me picking up the car. I sent pics, there wasn’t anything wrong upon returning them all of a sudden they saw I was an officer and **, I start getting accused of different things. When nothing was wrong with the car when I returned it. I submitted proof.
Reviewed May 29, 2024
We have used Turo a few times and have NOT been disappointed with the vehicles we borrow. Everyone has been great. The communication has been great with all of the owners. And they have been very helpful. All of the vehicles that we have rented have been very clean. We are always able to find a vehicle in Turo that meets our needs.
Reviewed May 29, 2024
I had actually deleted the Turo app after my previous experience. I decided to give it one more go. And so glad I did. The experience this time was really good. Vehicle was super clean. Communication was quick and easy. Couldn’t have gone much better. Very very happy with our rental from Turo.
Reviewed May 29, 2024
It’s very disappointing to be customer who uses Turo app frequently and to attempt to get charged for something they didn’t do. Just because a host reports and Turo doesn’t even bother to look into the host and check their background they automatically assume the host is right. I don’t smoke and if I did what human leaves behind evidence. Please make it make sense. It’s obvious customer was upset that they had to pay for a tire that I had a flat in the vehicle reached out to host and still no response. Very disappointing that I was a 4.9 guest to be taken down to a 4.3 off lies.
Reviewed May 29, 2024
Audi 2*seater was Fabulous. I went to an All white event in Kent. I live in Ballard & the car was in Renton Highlands. I Looked Phenomenal getting in & out of the drop top All white. The host was awesome, I was able to communicate with him 1st try calling. Will rent again!! Thanks.
Reviewed May 29, 2024
I've booked through Turo a few times and each time was a breeze. The car was easy to find and book through the app. The car that I booked was exactly as described and a joy to drive. I picked the car up at the airport and returned to the airport, much quicker than if I went with a traditional auto rental agency, and I drove a much nicer vehicle for less money, can't beat that!!
Reviewed May 29, 2024
Shannon is a great professional and communicates extremely well with the customer. She cares about your well-being as much as she cares for her vehicle. The service itself is easy and very beneficial to the customers utilizing it. I thank Turo and the team for always assisting in providing me with excellent experiences.
Reviewed May 29, 2024
Great service. They accommodated for everything I needed and I would rent from them again, already recommended them to my friends and everything because of the simple fact they were very nice to me and helped me get my stuff together. I hadn't rented a car from Turo since I was in 12th grade for prom and now I've rented from them 2-3 times and it was an amazing experience.
Reviewed May 29, 2024
Great experience from the start! We had the car dropped off at our hotel, for an extra fee, and then met curbside at the airport. Our flight was delayed and they were fast and responsive to adjust the time. It could not have been easier. Car was great and clean. We have already recommended Turo to several family members and friends. Pricing and convenience and the fact that you are guaranteed the car you book made it a no brainer not to use a typical rental car company.
Reviewed May 28, 2024
The car was pristine and the transaction was smooth. The representative was very friendly and informative. Plus I didn't have to drive to a far location to pick up the car. I will recommend them to family and friends. The car was a pleasure to drive. Thanks for everything you guys, until next time.
Reviewed May 28, 2024
Where do I begin the host was amazing and very understanding for the reasoning of my trip, car was super clean and drove excellent. Really loved the safety and hands free features. I Highly recommend this host and can't wait to rent again. Thank you Lucas for the amazing experience and understanding.
Reviewed May 28, 2024
I have used Turo twice, both with the same host. It has been a great experience. I love being able to rent a Tesla and make it like my own car and not have to worry about using a key or waiting at a desk to get a rental car. And I can pick it up at the airport. Would definitely do it again!
Reviewed May 28, 2024
Thank you so much to my host Markese! From the pickup to the drop off, his communication was flawless and superb. Markese gave clear and thorough instructions picking up the 2019 Toyota Camry. And by the way this car smelled amazing and drove awesomely. I can’t wait to book with him again.
Reviewed May 28, 2024
So far, the car I rented was an absolute dream. Turo is highly affordable. Way better than going to a normal rental car place and paying hefty fees. I love Turo by far. Definitely recommend! And you can book anytime of the day. Only thing I don't like about Turo is the mileage add on fees if the car isn't unlimited miles.
Reviewed May 28, 2024
Turo makes renting easy and customer oriented. I like that I have the choice to use debit cards as well. Good hosts and customer service. Turo customer service helped me book a replacement trip and gave me a ride credit after I had an issue with a booking. Thank you Turo customer service and hosts for a great experience!
Reviewed May 28, 2024
Across the board my Experience with TURO has been Nothing but Great. From the Hosts to the Cars it's been Good. Especially with being in the process of not being in my Car right now. It's been blessing.
Reviewed May 27, 2024
I commend Chrissy, my host. She is so accommodating and well detailed with the entire trip. She responded so quick and went through helping me out in getting in touch with my Turo app. The vehicle was so clean and did not encounter any problem. I will definitely recommend her service. Thank you Chrissy.
Reviewed May 27, 2024
Had a good experience and will always choose Turo first!!! The pick up and drop off was smooth and although I did not meet or interact with host directly, they made themselves available and were very attentive to my needs and/or concerns… I would definitely recommend them as a host and Turo as a rental platform!!! Thanks, it was the best!!!
Reviewed May 27, 2024
Owner was responsive to all questions including helping us when we couldn't find the car at the start. The car was all that I hoped it would be. We got all of the luggage for 4 people inside the trunks. Car was clean and ran smoothly. I would rent from them again based on this experience.
Reviewed May 27, 2024
Trip went well on the way down and on the way back, no issues at all. Using the app to find the car was cool. The Chevy Trax was clean. Full of gas and ready to go. Host was friendly and very responsive along the way. Thank you again. Would definitely recommend or even rent again.
Reviewed May 27, 2024
Tony was truly a perfect host. Quick response each time. Professional and friendly. Cool personal touch in rental—Yellow Rubber Duckies! Awesome plus-drop off AND pickup at MY location. Car was clean, NOT emaculate which I prefer, as I don’t want to have to be nervous if it gets a little dirty. All in all great Host!!
Reviewed May 27, 2024
I will never rent from another Hertz, Enterprise or Budget rent a car again. Turo your selection is a wide variety the process is not stressful at all and the host are so nice and accommodating. There is no rude counter person to deal with or getting to the rental place and no car available, no long lines or excessive fees to worry about. I love Turo. It’s my new rental car company.
Reviewed May 27, 2024
This was my first time using Turo, from start to finish, it was great! I'm booking for my next trip with Turo in California. The car was clean, dropped off at the airport for me, easy to find, clear communication. Customer service with Turo and the owner were fantastic!! I recommend this vehicle and Turo.
Reviewed May 27, 2024
The guy was so great. Everything clean. Good air conditioning. Great service. The gentleman greeted me. Explain everything to me once I was done. He called me early. I had a good experience. I definitely can use them again the whole time we communicated.
Reviewed May 27, 2024
Indeed, this is a fantastic app. To further amplify its success, introducing a 'refer a friend' feature would encourage users to spread the word, thereby increasing the user base organically. Additionally, implementing targeted promotions and special offers could drive engagement and attract new users, ultimately enhancing the app's overall reach and impact in the market.
Reviewed May 27, 2024
I have used Turo several times, there was a time I had to wait 3 hours for a car, and I still returned it back on time, and the last time I used this car, there wasn't any windshield fluid in it, and still I didn't complain. I feel I was way over charged for 2 day. $43 A DAY @ $200 and then to get charged $124 for 2 hours. It's not worth the trip, not to mention I used much less than 400 miles.
Reviewed May 26, 2024
I really enjoyed the ride. Unfortunately my trip was cut short because someone hit the car and left the scene. The agent at Turo and the host was very understanding and I got the incident resolved. I would definitely recommend Turo to a friend. This is not the first time I’ve driven a vehicle from Turo. Each trip was expecting.
Reviewed May 26, 2024
I have used Turo multiple times and every time the process was smooth and easy, one of the best hosts is Jose. I have rented 2 different vehicles from him, he’s a great host and responds quickly. I would definitely recommend Turo for anyone who’s looking to rent a car.
Reviewed May 26, 2024
I have had nothing but positive experiences using Turo. The times I have used the service, it has been affordable and convenient, with a wide range of vehicles to choose from. The hosts have always been great and accommodating, making the experience even more enjoyable. I highly recommend Turo to anyone in need of a car rental.
Reviewed May 26, 2024
I was very pleased with the convenience of the Turo rental that our family utilized for the wedding of a family member in the vicinity of Sacramento. The ease of pick up and drop off of the vehicle at the airport was very good. The instructions for both pick up and drop off were very clear and concise. I would recommend highly and would utilize this company and vehicle again if the situation arose.
Reviewed May 25, 2024
I really enjoyed my first time renting for my trip. I even got it for an extra day. Very much appreciated. Will rent again. Thank you so much for allowing me the opportunity to work with you. Would honestly pass the word about you all. Very helpful in the time of need.
Reviewed May 25, 2024
I absolutely love using Turo. It is so convenient with an insane amount of vehicle options and price ranges to choose from. My host had my rental ready to go in the parking garage at Dulles Airport. He was very prompt with communication and I would 100% rent from them the next time I'm in the area. Drop off was equally as smooth and convenient!
Reviewed May 25, 2024
The seats were gunky when I get In. It's about 3 dash lights on. Gas tank wasn't full, and soon as turned the AC on I was hit in the face with smoke smell so I rode most of the time with the windows down. So it was plenty of debris under the seat that I cleaned out. Fries and candies and gunk just to recover my phone. At one point I took it all in stride. All to get charged $160 for smoking, ridiculous. I'll never rent from that host ever again.
Reviewed May 25, 2024
I highly recommend renting from Scott if you get a chance. He is very courteous, flexible, and quickly responsive. The vehicle was very well maintained and reliable and clean. He contacted me and offered to extend my trip when I mistakenly put the wrong return date. The whole process was very smooth.

Reviewed May 25, 2024
WHAT IS THE RISK IN USING TURO? BEWARE! There are several red flags:
1. Turo makes the renter hunt through several pages of legalize to manage cookies. I really had to hunt for an option to limit the sale of my personal information--and Turo collects a lot of your personal info. I do not want to do business with a company that is deceptive and depends upon selling my personal information as part of their business model.
2. Once I decided to rent a particular car, a previously undisclosed trip fee of $42 was added into the bill.
3. Although I selected on the website that I wanted to pick the car up at the airport the owner disclosed (after I asked about the pickup location on the bill) that he charges an additional $30 for that.
4. Then I went to Reddit to check reviews. Many renters are being taken advantage of by the owners claiming false damage to the vehicles. See for yourself.
5. Then I checked TripAdvisor reviews. 100s of bad reviews.
I am so glad I did not authorize Turo to run my card and that I canceled the reservation I had started.
Reviewed May 25, 2024
I really enjoy working with Turo when I need a rental. The process is user friendly and great selections of vehicles to choose from. Looking forward to my next trip. Turo is an excellent alternative to Big Box car rental places and they are rates are better than the big box stores and the customer service of the actual car owners is second to none.
Reviewed May 25, 2024
Turo is great, I get to select the exact vehicle I will be renting from an All Star Host. Instead of just getting a “similar vehicle” or better put “whatever the Car Rental Company like AVIS or Hertz currently has on their lot.” Pick up & hand off is usually seamless and non-contact. Which we prefer. Excellent communication with our Host before, during & after our trip. Response time is quick usually within 15 minutes. Questions are thoroughly answered and issues are quickly resolved. Would definitely rent again from any of the All Star Hosts!
Reviewed May 25, 2024
Host was repeatedly messaging for reimbursement. Contract was prepaid for fuel and airport parking. Turo support has not informed me of dispute results. App was asking me to end trip a second time. I rated host five stars after ending trip first time, but it would have different after host started messaging. Messaging should stop once trip ends.
Reviewed May 25, 2024
Super easy to use the app. Great prices and options to splurge on a fun car. There's always new cars/hosts with endless options to choose from. Hosts can even send their customers discount codes for their next trip. And usually within 10-16 miles of me. There's a few exceptions here and there with not so up to par hosts/vehicles....but all in all I'd say it's still 5 star service that is very, very convenient. 100% would recommend anyone to try it out.
Reviewed May 24, 2024
Easy to book and very convenient! Clean cars and very affordable. Would highly recommend. Our booking was last minute but through the app, we were able to rent the car that we wanted. Easy and contactless. It’s also designed in such a way that’s there’s a low chance of being scammed because everyone is screened.
Reviewed May 24, 2024
Just had an awesome experience using TURO instead of a traditional rental car while visiting Kauai. Kyle (owner) was extremely helpful and very good with communication with questions and especially the pick-up and drop off process. The vehicle itself was just as described and very clean and was perfect for our trip. I've never had a bad experience using TURO but this was one of the best.
Reviewed May 24, 2024
We had a fantastic experience as always with Mario (the host)! Car was as described and easy to find at the airport parking lot. Excellent communication with host! We’ve used him several times and will absolutely be renting from him again! Turo app was easy to use, transaction was nice and smooth.
Reviewed May 24, 2024
Overall a good experience. Hosts were extremely accommodating. Two things I would change is not to have to wash the car and the car interior had an unpleasant smell. With the fees charged by Turo, perhaps they can help with the upkeep of the cars. We appreciate that multiple drivers can be added to one vehicle. Picking the rental up at the airport is very convenient.
Reviewed May 24, 2024
Everything was perfect. The car was awesome and the host was amazing. Driving around the Bay Area brought back a lot of memories from when I was stationed there 35 years ago. Most were good, but I also remembered the earthquake and driving on the lower level of the Bay Bridge was a little creepy.
Reviewed May 24, 2024
The Tesla model Y long-range AWD rental was great. I’m thinking about buying one and this was a great way to try it out for more than a quick test drive. Pickup and drop off was convenient and quick. The car is in great shape and nice to drive. The host was informative and very responsive. I will probably rent again sometime in the near future.
Reviewed May 24, 2024
It’s always a pleasure to take a Suburban ride with the family. And my host was incredibly kind. She made the whole booking seamless and very easy. She was on hand to assist and resolve issues. The whole experience from booking was seamless and hitch-free. Thank you Turo for great customer experience.
Reviewed May 24, 2024
GoGo rentals was quick to respond the exchange was smooth and they was very polite and understanding would recommend them to anyone and definitely would rent from them again! The car was excellent on gas as well. It was my first time using Turo and I definitely will use it again so convenient.
Reviewed May 24, 2024
The vehicle was exactly as described and the process for picking it up and drop off was simple and communicated well. I enjoyed the experience and will surely use this vendor again when I visit the area. I always appreciate a clean and fragrant free vehicle to travel around in.
Reviewed May 24, 2024
I booked a 2021 Nissan maxima from Nasir j outta Fayetteville nc. The vehicle was great until it was returned and they said I caused damages to the vehicle that was already there that I have pictures of. I admit to going over on the miles yes but the vehicle was refilled everything but 10 miles like be for real how could I possibly pump 10 miles of gas into a car that’s like some cents which was outrageous. Not to mention the weed and bullet from a firearm that was found inside the vehicle.
Below I added pictures. First you will see how much fuel the vehicle had at pick up and the second one is how much it had at drop off then the other are pictures that I took before even driving away in the vehicle which includes the scratch on the side and on the front bumper which I told them was already there but was still charged for it and that is UNACCEPTABLE.
Reviewed May 23, 2024
Overall, the experience was sufficient. This was not my first nor will it be my last trip with the host. If there is ever a concern they address it or attempt. My only downfall with Turo, and reason for returning to rent with a commercial service was the denial of my 26y/o daughter as a driver. This would be understandable if it were explained or we could see a reason why due to some formal negligence. Sadly, this definitely will hinder some future business with Turo as we travel together often.
Reviewed May 23, 2024
Returned the car with the exact amount of fuel it was delivered with. Then after I posted a good review he turned around and hit me with a $50 invoice for fuel. I escalated with Turo, they never contacted me and took the money out of my account and left me with no recourse. I find it disgusting that this occurred after I left my review and cannot change it. I’m reaching out to the Better Business Bureau to lodge a complaint for deceptive business practices. I reached out to the host and he told me to stop texting him.
Reviewed May 23, 2024
The car was excellent, gas saver… and very comfortable. Great service and communication with the owner! Great customer service. Easy process with the Turo app. I will continue to rent vehicles with this Owner and using the Turo app. Way better than any rental company, I used before. Great car. Great value. Easy pick up and return. Easy access to the car. Very professional.
Reviewed May 23, 2024
I haven’t used a traditional rental company since I discovered Turo. Each host I’ve dealt with has been helpful and honest, and it’s far more convenient than taking a shuttle to the rental car area when dealing with airports. I’ve recommended Turo to several friends and now have favorite hosts in a couple of my most-traveled cities.
Reviewed May 23, 2024
I had the easiest time with this trip; the host delivered and picked up the car for free, and the car came with unlimited gas mileage (but it was so good on gas I only had to fill it up once during my trip). The host was polite and responsive during our communication. Great experience overall. (I actually do tell people about Turo all the time!)
Reviewed May 23, 2024
I needed a large vehicle for a trip to Fort Worth & vans are not usually available at the rental places. Robert's van was perfect! It was easy to find and actually much faster than having to take a shuttle to the rental places. It was clean and full of gas. It has a Toll tag which is very helpful in the North Texas area. Drop off was also quick and easy. I would recommend Robert and any of his vehicles to anyone looking for a car while in Texas.
Reviewed May 23, 2024
Amazing, smooth, clean inside and outside, in short brand new Tesla, ride ever used. I recommend everyone to try it, including my enemies. Amazing experience, when the battery get low the car alert you to charge and charging is fast, it take you the most 20 minutes to fill up the battery. Nothing negative. Just check it out by yourself.
Reviewed May 23, 2024
Firstly, I had a great experience booking this vehicle! Communication was easy, location was close and easy to find, They were very helpful even with the storm the day before, everything was closed and I couldn’t get the car cleaned at any gas stations or car cleaning place and they didn’t charge me! Which was great because the storm took me back some bones!!! They were understanding and helping. Overall 10/10. Would recommend to my friends in Houston!
Reviewed May 23, 2024
This is the second time I’ve used Turo and the host. It is easy to reserve, pay, pick up and return without all the paperwork and hidden fees! Unlimited miles available. I will use again! Too easy not to! Download the app and getting set up and approved is easy. Do that first then find a car you like!
Reviewed May 23, 2024
Michael was awesome to work with! His vehicle was as described and very clean and ready for us at pick up. We loved the contactless pick up and drop off option. The transit itself drove very smoothly and it was perfect as a shuttle option for our wedding guests. Will be using Michael and his transits again!
Reviewed May 23, 2024
We’ve used Turo several times and always had good experiences. You can spend as much or as little as you want on a car. And it is super slick if you rent from someone that drops the car off to you instead of going to an airport lot to pick it up.
Reviewed May 22, 2024
Nice car as a described. Host provides helpful communication: fast and easy! The car was clean. There were phone chargers and wet wipes. There is one thing I would love to have in this car is phone holder. In general, I would definitely rent this car again and recommend to my friends.
Reviewed May 22, 2024
They answered all my questions and assisted me with all my questions and guided me to using the app seeing that this was my first time using TURO. Very polite and user-friendly. Vehicle was very nice and clean, cheaper than a rental. I would rent from them again.
Reviewed May 22, 2024
My trip was Great. The car that was rented well very much as described and the Host was fantastic. I am still new to this platform but will continue to use for a very long time. The Prices could be a little better as they seem to get a little high after you add in the Trip Fee but other than that the platform is great and better than renting from a big company like Enterprise.
Reviewed May 22, 2024
To start, they canceled the car I booked 10 days before the trip. They messaged me to tell me that they were no longer using that car and that they needed to change it for me. I said, “Okay, as long as you do not change the price”. They then, again, sent the same message about needing to rebook the car for me. I responded again and said, “Yes? I already confirmed this?” That interaction made me feel like I was talking to a bot and it felt sketchy. But I waived it off once a new car was booked and no charge came through.
Next, they sent me so many messages it felt automated - like it that had nothing to do with me. The same messages were sent more than once and they were super long. It was especially sketchy when I got to the car at the airport and had to sift through messages to try ONE of THREE codes that they sent me that “should work” on the lockbox.
It looks like 5 different hosts are working for TBR, which may explain the double messages but it was just chaotic. When the trip came to an end, they left detailed instructions, in one of the many texts that came through, on where to leave the car in the parking lot. I returned the car to the mandatory destination and even took a picture of the car in the correct parking spot to prove where it had been returned.
An hour later, before contacting me, they reported me to Turo saying that I had a late return and did not properly return the car. They texted me saying they did not see the car or the 20 other images I uploaded to the app. I then got emails and texts from Turo telling me I basically stole the car and that I would be charged an overdraft fee simply because the host could not find his vehicle in the EXACT spot they wanted me to park it.
When I got the notifications from Turo, I texted them asking what was going on and received no response. I had to call Turo to make sure I was not being penalized. Turo customer support was great and assured me that I was not going to be charged for a late return or missing car, which I truly appreciated. I wish I could have left TBR a bad review but I wanted to give them the benefit of the doubt. Plus I gave them a review upon returning the car all before the whole mess of the vehicle “not being returned”. If there’s any way to adjust my review and give them 0 stars, that would be awesome!
Reviewed May 22, 2024
My experience went well on major issues.. The only thing is the oil light came on, would recommend to customers, family, friends was OK, current inspection went OK as well, area was OK for pick up. Return went well, host was kind and friendly.
Reviewed May 22, 2024
Joshua was above exceptional in providing an immaculate and well maintained vehicle let alone very personable and kind. We enjoyed our experience thoroughly and will definitely rent our future vehicles with him and highly recommend him to all of our family and friends. Mahalo again Joshua! It made our short stay on Oahu such a pleasant visit!
Reviewed May 22, 2024
I rented a car for a weekend road trip, but there was a problem with it. Turo helped find a replacement car that actually cost less than the original car. It was ready for pick up at 7am the next morning and my trip went off without any problems. Enjoyed the customer service and support.
Reviewed May 22, 2024
Turo has been my go to with renting a car. It’s so easy and I have no issues. The car I had was clean & had a car seat as well which I needed. The owner replied very fast and gave clear direction on where the car was and what I needed to do to return the car. Will be using again.
Reviewed May 22, 2024
Something happened with my vehicle I needed and Turo customer rep helped me find a new vehicle last minute. We were happy to find Jordan who was very accommodating & helpful! I was able to make my appointment on time. The car drove amazing and I was able to communicate with Jordan the whole trip, which was very convenient. It was amazing, well rounded trip.
Reviewed May 22, 2024
I love Turo. It's really easy to rent from them and it doesn't really cost an arm or a leg.. With Turo you don't have to put down a down payment and or a deposit. I like how we can get ahold of the owner and they will get right back to you and you can do anything in this app..
Reviewed May 22, 2024
Have had two Turo trips booked this month and when I ran into a problem with the first one the customer service was excellent. I was able to be connected to a new vehicle within 15 min of me being on the phone and had a complimentary Lyft to my new pick-up spot. Turo also covered all price differences for my new reservation. Both the rebooked and second reservation were easy and the host was clear and communicative.
Reviewed May 21, 2024
When I got the vehicle, the following day, I had a family emergency and Carlos immediately helped me and worked with me. He was amazing and a blessing and I hope to work again with him soon. He was great with communication and truly a blessing. I could not have asked for a better first time than with Carlos. He also inspired me to want to purchase a vehicle like this in the future.
Reviewed May 21, 2024
I love that I’ve discovered TURO. I’ve booked with some amazing host and haven’t had any issues. I’ve used Turo for business and leisure time, short rentals and long term rentals. I always clean the vehicles and fuel or charge them back up and retried on time. I would recommend TURO to others because I’ve had great experience with them.
Reviewed May 21, 2024
I have used TURO many times. Sometimes the renter cancels. Then a person has the option to rent again from someone else. I like how TURO is set up that you can pick your price range and even be specific and get the exact car. I like to rent a vehicle that is the same that I own. Then I know how to operate without having to learn where all the needed switches are. I've only had one undrivable vehicle, which I canceled at the time I found out there were barely any brakes. TURO refunded the entire amount of my funds. Thank You!!!
Reviewed May 21, 2024
Turo and Ben made getting a car from our cruise ship in Kauai a breeze. Just a short walk from the pier and our car was waiting for us. It was also easy to park it in the same place overnight. No taking an Uber or taxi to the airport for a car rental...perfect!
Reviewed May 21, 2024
We were traveling for a good friends wedding w/ our two kids. We needed a good size SUV and had not used Turo in the past. The app was very easy to use, contained customer reviews for the people you would rent from. The pick up and drop off was easier than a car rental company and cost was much less for a comparable vehicle. Great experience and we will rent through Turo again.
Reviewed May 21, 2024
I’ve only taken two trips with Turo so far but both have been a great experience and I plan on continuing to use their service vs a normal car rental service. I rented a Tesla last year for a family reunion in Seattle and another Tesla this last week to visit my wife’s family in Oregon.
Reviewed May 21, 2024
Don’t ever use this company. They lied and said I smoked in a vehicle and I didn’t because I don’t even smoke. They took extra money from my account. This is the second time this company has gotten over on me and I tell anyone don’t use them. The only reason they got one star because you can’t select anything lower than that.
Reviewed May 21, 2024
Love the car and the interior. Everything was easy from booking to the check-in process. The car was easily accessible and the communication with the owner was perfect. The car was so easy to drive and the technology is pretty cool too. We will definitely rent again on our next trip to Dallas, TX.
Reviewed May 21, 2024
I am a little disappointed because I rented so many vehicles and have not received any discount vouchers. I’m loyal and I really don’t reap any benefits. Please reward your loyal customers. Also drop some of your fees to better accommodate pricing for the customers. Can I request a discount code or voucher?
Reviewed May 21, 2024
Best hostess I had so far. Communication and everything else was great. We started off rocky because how much weight I lost but after that it was cool and I was couple minutes late. He was very understanding alway until the car was returned. Definitely worth booking with and the car was just as the pictures even better but it’s a fast car. I couldn’t go fast cause I’m not a fast car driver, just loved the style. It’s gorgeous
Reviewed May 21, 2024
We had a great experience with my first time using Turo. Even though our connection flight was missed due to airline. Our host stayed in contact with me and was more than helpful. The car matched all the pic and was a great experience. We were on a 2 day hunting trip and did a lot of dirt road driving in the mountains and it work great.
Reviewed May 21, 2024
The Turo owners that I have dealt with have all been friendly people who deliver clean, comfortable cars for folks to drive. There is a wide variety to choose from at prices which are much less than the rental car companies, although there is the issue of coordinating schedules. But if you are trying to catch a flight and aren't planning to return the car early or take the car late at night, it can work well.
Reviewed May 21, 2024
The Lincoln I rented from Cassandra was terrific. It was clean and operated perfectly. I got great mileage and spent less on gas than I had planned for. Cassandra was very accommodating and provided 5 Star customer service. The fact that she dropped it off and picked it up at my house was extremely convenient.
Reviewed May 20, 2024
Car was OK. Ran and looked fine. Got there a little late. Said due to a flat tire. The last day the tire pressure light came on the communication between us was a little bit odd but got thru it. The one I rented car from was in Miami but his cousin was actually taking care of the business in Ft. Lauderdale so overall it was a good trip. Thanks.
Reviewed May 20, 2024
The car was great but the host not so great! The host notified me the night before I picked up the car that the car is not allowed to leave the State of Florida. Which was not in his description upon the date I reserved the car. Secondly, he continued to send instructions e-mails regarding the car. Needless to say, he didn’t give any instructions on the lengthy process on how to charge the car and how long it takes to charge the cars. I reached out to the host for help sending several messages which he read but never responded to help me. I will never rent from the Host David again!
Reviewed May 20, 2024
Eduardo was very responsive. Car was clean and in good repair. Answered questions quickly when needed. Guided us the entire way from beginning to end. He had a mishap the morning of our scheduled trip but was honest about the incident. He did follow up at the end of the trip also. App is easy to use.
Reviewed May 20, 2024
I rented a 12-passenger Ford Transit van for a school trip. The Turo app makes it simple and the van I rented was great. Also great customer service from Edy with airport drop-off and pick-up right at the terminal door. I would highly recommend Turo & Edy to anyone looking for a van rental in Orlando.
Reviewed May 20, 2024
Hosts were always available and the vehicles were always in top shape. I would recommend all my family and friends for the ride share. If anyone is about to purchase a vehicle and would really like to know what the vehicle is like just turn to Turo first and try the vehicle out so you can know if it is really the vehicle for you.
Reviewed May 20, 2024
This app has helped me tremendously. The app is extremely easy to use and navigate on, and has plenty of options for vehicles and prices. I have scheduled rentals with 3 separate owners and they were extremely professional and their vehicle was exactly as advertised. I've received discounts from all owners that made me rent even quicker. Thank you.
Reviewed May 20, 2024
I have used Turo many times over the years. Overall, it's a great set up. One person who is wonderful to rent from is Juan. His cars are clean, current, and very easy to work with. I have never had an issue. I will always rent from him/turo when flying through Denver. Super efficient, seamless.
Reviewed May 20, 2024
The car was easy to locate in the airport parking lot. The car was clean, had no damage, the engine ran well and it was fun to drive. The owner was responsive to my messages. I would recommend this car for others looking for a Porsche Cayman in the San Jose area.
Reviewed May 20, 2024
I had the pleasure of renting this vehicle for 4 days and it was perfect! Easy to take the top off and enjoy the sun and even easier to put it back on for evening rides. I felt like a native navigating the roads in Cali. It has storage room in the back for 2 large suitcases and a roomy interior. Would highly recommend!
Reviewed May 20, 2024
My experience was great. I had a gracious host and he was easy to work with. I would recommend Turo over any other rental company. I enjoyed my trip and will be doing business with them again in the near future. The car was clean and the process is easy.
Reviewed May 20, 2024
Best way for me to get to work and move around. I would recommend this app to anyone who just need a car for errands to get to work or just have a road trip. Best app by far. Great car selection and different price range. So download and use the app. Meet great host that’s there anytime you have their car.
Reviewed May 20, 2024
This was my first time using Turo. The process overall was very smooth and the pricing is extremely competitive. The host we had was extremely helpful and professional. The vehicle we received was clean and in perfect working condition. Communication with the host was excellent and always timely. The vehicle was easy to locate and the pick up and drop off were both contactless. The check in and check out does ask for you to take a lot of interior and exterior photos of the vehicle. This is done to ensure that no false claims are made which is wise, but can be difficult if you’re renting in an area with minimal service. I would definitely recommend Turo and will be using again in the future.
Reviewed May 20, 2024
Overall experience was amazing. The rental process was easy and relatively quick for the amount of information. The app is very easy to use and navigate. The notifications are a very helpful tool. Rockstar rentals was awesome and communicated really well and the car was in very nice, well kept condition. I will definitely be using the service anytime the opportunity arises.
Reviewed May 20, 2024
Turo is the best app invented. It’s easy & no hassle to rent cars. I would definitely recommend to friends & family to use Turo for their out of town trips. I love how it’s a variety of cars to choose from & also the destination where you want to pick the car up from. It’s very easy to use.
Reviewed May 20, 2024
We picked the car up at the airport. Airport parking is confusing to get to preferred high level 7. Eventually landed on the correct floor and found the car. Honda passport fit all of our needs for the trip. Car was clean and very spacious inside. Shorter people may have difficulties with seat adjustments to reach pedals and see over the dashboard at the same time.
Reviewed May 19, 2024
Easy to book and pick up and drop off was great. The platform itself is an amazing idea and it has been very helpful for me. It’s great to be able to drive all kinds of different cars. I rented a hybrid which was the first time I had driven one and I am now considering purchasing one.
Reviewed May 19, 2024
Terrible. The company refused to give me the option to do a proper check out process after I made an amendment to my reservation. The host refused to provide me with proof of something they accused me of. The host refused to provide requested information and tainted me about not reversing the inaccurate charges(which I did get reversed partially). Turo refused to provide me with the info I requested in order to prove my case.
When I sent them photos to prove my case, they ignored the evidence and tried to use it against me. I asked for a supervisor, or the next higher ranking person and I was refused that as well. I asked for their legal team's information, I was denied that as well. I now have to work with local law enforcement to prove my case. This was all a nightmare and I would not recommend using Turo, as they do not hold their hosts accountable for poor treatment of their customers. Long story short, if you want a fair chance to dispute unwarranted charges, just don’t use Turo.
Reviewed May 19, 2024
It was our second time on the TURO platform and enjoyed each one of them. This last trip was great, the vehicle was in good condition, comfortable, and appropriate for our purpose. It is easy to use and very convenient. We love the TURO service and will definitely return for the next trip.
Reviewed May 19, 2024
My trip with Turo and host Andrei went exceptionally well. Pick up/drop off was very easy and I had no problems at all during my trip. Charging my electric vehicle was no hassle at all, you just drive up to the supercharger plug-in and all of the charges that you incurred during charging get billed to you at the end. if I’m ever in the area again, I would definitely rent this car again, for the price you just can’t beat it.
Reviewed May 19, 2024
Great experience! Great and clean vehicle. Nice host! I enjoyed my time with the vehicle I've had. It drove great. Anytime I needed to ask a question the host was right there to accommodate anything I've needed to know. I would recommend to any friend. I would pick them more in the future.
Reviewed May 19, 2024
My daughter loved the car for her prom! Would definitely rent from company again for her graduation and a few other upcoming events! Definitely was a good choice, great communication and service! They have a good selection and great availability! Car was clean inside and out! Just an amazing flawless interaction!
Reviewed May 19, 2024
The car we rented was a joy to drive! It had the car ‘new’ smell and it was super clean. It was good in gas which was nice since I drove it all around LA. The host was great and responsive. If I’m in the area again and in need of a car, I will surely reach out.
Reviewed May 19, 2024
It was fine other than the host sending the info for the lockbox almost 30 minutes late that had me off schedule and the car door would not lock. The host charged me for a lockbox that was still fully functional. I probably won't book again because people are dishonest.
Reviewed May 19, 2024
I attempted to extend using my free earned day and I was unable. The purpose of extending was to cover my mileage, so that I would not pay the extra. On top of that I was told I smoked inside the car when I do not smoke. I’m also certain the host damaged his own vehicle and trying to get me to pay for it. His vehicle was nice, but in poor condition. Yet you leave me very little leeway to argue my case. It would be nice if you had people that could actually come and inspect a situation rather than just taking a host's word costing me an immense amount.
Reviewed May 19, 2024
I really appreciate Manny for dropping off the car and picking up the car. I will always rent from Manny. The car was perfect. Very clean. He communicated very well. He didn't have a problem locating my house and I would recommend that all my friends if looking for a rental to try Turo.
Reviewed May 19, 2024
I am a satisfied customer. I will definitely be booking more trips in the future. The person I was in contact with was very helpful and had great customer service (Joe) was his name. The Mercedes was clean interior and exterior great. Smooth ride. No complaints at all. 5 stars.
Reviewed May 18, 2024
I had to make a last minute decision on renting a car and I was appalled at the trip fee! It was the same price as the car rental. I paid 166 to rent and 166 for the trip fee. The only thing stopping me from renting again is the crazy fees and 200 deposit.
Reviewed May 18, 2024
I was double charged but no one will help resolve my issue. Host was amazing. Car was too. Turo itself is awful. I been trying to get this handled and fixed but they refuse any help at all. I will never use this site again and I will report this to the Better Business Bureau.
Reviewed May 18, 2024
We rented an SUV in Anchorage for a few days while in the area. The host delivered the vehicle to our hotel and picked it up there as well when we were done! Love having an app to use! The vehicle was a 2018, clean and ran well. We will use Turo again in our travels.
Reviewed May 18, 2024
Danny the host is wonderful! Always A+ customer service and great cars! Answers all my questions immediately and always figures out a way to make it easier on me. Whether later drop off time or car pick up drop off location he's just easy and so helpful! I will continually rent my cars from only from BZ AUTO.
Reviewed May 18, 2024
The host was amazing. The car was fabulous. The experience was one of the best all around. Everything was exceptional. I was so impressed by the host responsiveness. The pick up and drop off was excellent. Thank you for the great time. Turo is great. I am very happy.
Reviewed May 18, 2024
I absolutely appreciate this platform for rentals. Generally the savings are what drew me to Turo. Renting without hefty deposits short term is top tier for me. The trip fees however are a bit much. Most times it’s over half the cost of the rental. A rewards program, coupons booking incentives birthday and Turo anniversary discounts etc. would be nice to see. It’s also hard to reach a live rep for questions and issues.
Reviewed May 18, 2024
I was very scared this time using this car and I'm glad the road was empty when the tire popped off. Scared the mess out of me. I normally get good cars from this place but this time It was a very bad experience. If there was other cars on the road at the time I'd been in a very bad accident.
Reviewed May 18, 2024
My experience with Turo has been great, the cars that I’ve been renting has been very nice and reliable. The cars are clean, roomy, and spacious. I am able to get all my errands done. My renters were also very nice and helpful as well.
Reviewed May 17, 2024
Due to a family emergency, I needed to rent a comfortable vehicle and Skyler/Sam came through! I was able to pick up the 2019 Subaru Impreza without any issues and completed my trip in comfort. Kudos to Sam and Turo for making this trip comfortable and enjoyable under the circumstances. I won't hesitate to use your services again! Thank you.
Reviewed May 17, 2024
Yes I will. Everything was great. I will definitely recommend and I also liked how easy and professional it was. The car was clean and it was easy to pick up and drop off. Everything about it was really great. I can see myself doing again in the near future.
Reviewed May 17, 2024
It takes way too long for the security deposit to come back. If you wanted to book another rental you might not be quick to rent another rental. Other than that the app is great when you need a car for one day. I wish they offered more miles but that’s their stipulations.
Reviewed May 17, 2024
I was accused of having a smoking odor in the vehicle by the host when I don’t even smoke and Turo sided with the host just because and then after that he kept on finding extra things to try to send in on me after I tried to dispute the charges of the smoke odor fee. He said I returned the car not being clean after I texted him and told him I vacuumed the car back out. It was ok because he was going to clean the car behind me anyways. I sent proof of that and Turo still sided with the host.
Reviewed May 17, 2024
Renting through Turo is always super easy and convenient to check in and check out. The car was as described. The host was super responsive. Arrival and Departure to the airport was easy to access from the parking spot (free shuttle through rental car). There were some small damages outside of the car, so to protect your trip make sure to take before and after pictures.
Reviewed May 17, 2024
I love the car that Jaime allowed me to drive! I am not satisfied with the refund policy though. I was upset when I was told I could not get my money returned to me or just transferred to the beautiful car I reserved. Turo is a great company to reserve a dream car and I would recommend this company to my friends and family.
Reviewed May 17, 2024
It's way more convenient compared to traditional rental services. Being able to pick up the car anywhere with easy check-in steps is awesome. I wish it were international for my summer travels. The only thing I would suggest for some car owners is that if you have a pet that gets in the car that you are loaning out please try to get the car cleaned before loaning it out. I am a happy customer and will continue to use this app.
Reviewed May 17, 2024
Philip was the best host! The car was easily turned over, it was in great condition and even allowed me to use the transponder for tolls! The host was available at all times, and would respond to a text within minutes. He made my trip very affordable & easy. I will definitely use his service again when in town!
Reviewed May 17, 2024
Everything was easy and pickup and drop-off instructions clear. I would rent from again. Underrated vehicle that not too many people know about. I used to be a sales manager at an Alfa store so I was really looking forward to driving it. Easy connecting to Google apps. Good on gas mileage as well.
Reviewed May 16, 2024
My experience with Turo has been amazing besides one host I rented from a few months ago which was never handled by Turo but other than that it’s been wonderful. I would definitely recommend Turo to friends, family and co workers. My last host was awesome and I would definitely be renting from him again.
Reviewed May 16, 2024
Please change your search filters back to the way they were with the fast and fun category. Also, for the number of seats, add an only two seats category so people can find sports cars. Maybe add a number of cylinders category if customers don’t want cheap four cylinder cars. I would like to be able to exclude certain vehicles like EVs if I don’t want a Tesla or if I’m in an area with no charging stations. Finally, I believe there used to be a filter for free or cheap deliveries, that would be nice to have back too.
Reviewed May 16, 2024
We own a property in Florida and it's not feasible for us to own our own vehicle. This host was very easy to communicate with, and he was even willing to pick it up at a location that was very convenient for us. Plan to use them for their next mini visits to Florida.
Reviewed May 16, 2024
Everything went very smoothly and Nolan was super helpful. Our car was clean perfect and fuel efficient. We had pick up and PAE airport so the car was waiting for us when we landed and dropped off same place when we left.. Everything was perfect….. We will be back and perhaps get the same vehicle.
Reviewed May 16, 2024
It was a great ride.. The host keep in touch and his car was well kept up and clean…. I had no problem with Iran I will definitely rent from him again… Thanks Turo and definitely thank you to my host for allowing me the opportunity to rent from you…. Wonderful experience with it.
Reviewed May 16, 2024
Communication was on point. Found car with very clear directions to where car was parked. The car ran great. We left an iPad in the car and owner contacted me right away and will be shipping to me. Couldn’t ask for better service and honesty. Would rent this car again if I travel to that area again.
Reviewed May 16, 2024
This app is a godsend!! I was able to visit my family to celebrate my birthday and Mother's Day!! No waiting in line at a car rental and then not getting what you want. Plenty of options! Communicating with the host very simple. And I got $50 for my birthday!!
Reviewed May 16, 2024
Great experience. Excellent host. Great communication. I really appreciated the service both from Turo and also from the host. The car was easy to pick up, and the car ran well. Even when there was an issue with the car, it was resolved and there was good communication with the host and with Turo support service. Thank you for offering this service. I recommend it to all of my friends!
Reviewed May 16, 2024
We had a great host and a well maintained car. Our trip couldn’t have been as exceptional as it was without the car that we got. Turo made selecting the right car easy, and our host made the interaction perfect. This is our second experience with Turo, and both have been great. Very easy process, that I highly recommend.
Reviewed May 16, 2024
Great host, Very responsive. The vehicle was in great shape and a joy to ride. No issues. Pick up and drop off was seamless. We made a right choice in closing this vehicle as it was fuel efficient and very comfortable to drive. I will definitely recommend this host and this vehicle if anyone is planning to visit EWR in the near future.
Reviewed May 15, 2024
I loved everything about the vehicle. It was clean and very beautiful and the host was very welcoming. The trip was safe and smooth and a pleasant drive. I would definitely rent from them or even Turo again. This was my first time and the experience was awesome. Thank you to all involved.
Reviewed May 15, 2024
Turo has made renting vehicles so easy, no deposits, all the info about the car and reading the reviews on the hosts is an added bonus. Vehicles are always available in my area so pick up and drop offs are simple. The protection package is helpful as well. I recommended my friends to rent their other vehicle on the app for extra income.
Reviewed May 15, 2024
Y'all lie trying to get money out of people. And when you owe people refunds it's 10 days, when someone owes you it has to be immediately. Can't ever reach a supervisor. Whole service sucks!! Accuse people of smoking when no one smoked. I would delete my account if they let me.
Reviewed May 15, 2024
Rental was easy, smooth and a great experience. Pick up was less than a mile from my home so it couldn’t be more convenient. Will definitely be looking to book again. Renter even sent me a discount code for next time! The whole family fit comfortably and the car was well maintained and clean!
Reviewed May 15, 2024
My experience in using This rental service has been great. No problems booking it. No problems picking it up. No problems dropping it. I had a issues With the Address. And? I was able to talk with them. And they got right back. The car were clean They also were very good and Mileage, and I appreciate the free knowledge that we were given. This company serves a great deal of people that need vehicles that are not always able to use credit cards to get one. I absolutely adore and love the fact that this company exists. Thank you so so much for creating this.
Reviewed May 15, 2024
Renting with J’Rod was simple. From picking the car up to dropping it off, Everything from beginning to end was smooth…. The car was clean and absolutely beautiful… communication was great, he responds to messages promptly.. would highly recommend doing business with J’Rod. I am currently looking for a new car for myself and because of this experience I have had, I will be looking at the Ghibli for sure…
Reviewed May 15, 2024
I first used Turo back in 2021 when I had to go to a funeral out of town. I like the fact that you don’t need a credit card. You have the option to extend your trip if needed. They have a lot of great hosts who have been a host for years and have great reviews. I like that you can check the review of a host to help you determine if you would like to book a trip with them. Turo has cars for ANY budget most of all. Turo is the future of car renting.
Reviewed May 15, 2024
Would highly recommended booking with this host! This experience was seamless from the time I picked up the car until the time I dropped off. I loved the contactless pick up. The key was safely left in the drop box. This was very convenient and I would book again and again.
Reviewed May 15, 2024
I recently rented a car through one of the big names as part of an accident insurance arrangement. This was a completely different experience. Warm, friendly, a new car with no smell of smoke. 5 stars all the way. I’ve rented a couple times recently from Turo, both times had a great experience.
Reviewed May 15, 2024
I appreciate the awesome service and the extension of renting! The app at first was down so the communication was a bit off and I wrote to Turo bs the renter however but once the app started to work correctly, we communicated and got it squared away! It was a great experience and did a good job on the road. Thank you! I will be renting again!
Reviewed May 15, 2024
Want to try a new kind of car before you buy? Curious about electric vehicles? Want to impress your in laws when you visit? Try Turo! I enjoy being able to rent the right kind of car at a great price whenever I travel. Turo is a lovely solution. Service is easy to access and the app is always on my phone.
Reviewed May 15, 2024
I have been renting with Turo for a couple years now and honestly I have zero issues with the service. I love the affordability and ease of use for pickup and drop off and especially being able to pick out the kind of car and knowing exactly which one I’m getting. The fast response time, easy to use menu and great customer support are the reason why I will continue to use turo.
Reviewed May 15, 2024
It was my first time doing Turo. I made a few mistake when returning the car. The renter was so patient and understanding with me to help solve the problem. I will rent from him again. I will recommend him to my friends. The car was clean and was great on gas.
Reviewed May 15, 2024
My experience with Turo was amazing to say the least. Turo provided a cost efficient way to rent a car while still providing an amazing experience. I was able to do everything online with very detailed step by step instructions on how and what information I needed to provide. I will definitely be using Turo in the future for all my car rental needs.
Reviewed May 15, 2024
I thought that when you rented a car that it would be ready to go. The car had only 1/8th a tank of gas and the outside of it needed a good cleaning, there were lip prints all over the back windows. There was no clear instructions on the drop off so we just left the car in the same parking space and put the keys in the center console
Reviewed May 15, 2024
Everything went smooth from the car selection to pick up and drop off and payment. Also customer service was a plus, fast response. Overall everything was great. I would recommend family and friends to use Turo for future trips and I also will be still using Turo for my trips. I give y'all a 5 star rating a 10 if I could
Reviewed May 15, 2024
All I can say is wow!! Had an excellent first experience. Great pricing, great host. Can't think of anything negative to say. Just thank you for the service and will be booking thru Turo again soon. It was great to be able to review cars and info for fees. Makes it nice to not have hidden fees or anything.
Reviewed May 15, 2024
This was my first time using Turo and the experience was easy. I had an amazing host! He was very nice, and communicated well. The car was great and really clean, and may I add was great on gas! I would definitely refer family and friends. Planning to book again soon.
Reviewed May 15, 2024
Car was reliable, website was easy to use. Car got me where I needed to be. The host was easy to work with. I would recommend the car to my friends. I really enjoy Turo. Nice cars. Not really expensive. Great for short term rentals. I had a Malibu and it served its purpose.
Reviewed May 15, 2024
Everything was convenient and affordable. The host was great. The car was also good. Easy pick up, easy drop off. Roomy and nice car on gas and space. No problems with time availability. Turo is better than all rental car companies. I like the way they work with you to make things better. Thanks once again Turo for being a great host for vacationers.
Reviewed May 14, 2024
The Doctor was great. Everything went smooth as silk. The car was waiting at the airport and drop off was just as easy. The car was clean and drove very well. There was plenty of room and comfy in the back. Not having rental plates really is a plus. You can blend into the traffic without being noticed. The Doctor gets our recommendations!
Reviewed May 14, 2024
My host is currently claiming I got into a collision. He has placed, and then retracted a damage report. He has also bullied me to settle outside of the app - which seems like a scam. Turo has given me no responses. I will get footage from the airport parking garage security camera to prove the car was dropped off in the same condition it was picked up in. I did submit pictures at the end of the trip and the host is claiming damage to the front of the car - which I could not picture due to being parked against a wall.
Reviewed May 14, 2024
Host/car owner is making false claim that I damaged vehicle. I have photos showing no damage to said vehicle. No scratches on the hood of car, near windshield. I will never use this service again. Someone is always looking for a way to make a quick buck. It's disgusting that this young lady would even attempt such false accusations. I will be contacting my attorney.
Reviewed May 14, 2024
The vehicle I rented was amazing and the host was absolutely great. I will use the service again. I had no problem. The car rented was very clean and drove perfect and I like the fact that I was finished with my trip, I was able to go get it cleaned up and didn’t have to pay anything extra.
Reviewed May 14, 2024
The Car was at airport when we arrived. We Found it and started our vacation. The car fulfilled its purpose. No standing in line at the airport to get car. It was Very convenient. Dropping off the car was also a breeze. It was cheaper than renting a car at the airport. And no extra charge for another driver. Which is a big plus. Very easy process to rent a car. My host was great. He answered all my questions and concerns.
Reviewed May 14, 2024
Turo helps me chose which vehicle I need for trips. I always do price comparisons via Priceline & other car rental apps. This app always has the better price, no weird encounters for me so far. Everyone has been pretty normal and responds in decent time. All my friends know about this app because I use it so often!
Reviewed May 14, 2024
I got a great deal on a car in Albuquerque. Easy pick up at the airport and easy drop off too. I will be a returning customer as the experience was excellent! The car owner was available to answer any questions. And no waiting in a car rental line at all! Thank you Turo!!!
Reviewed May 14, 2024
My son was graduating from the United States Marine Corps boot camp in Dan Diego and I needed a dependable vehicle. The VW Taos was a very nice ride. The car was practically brand new and exceptionally clean. Picking up and dropping the vehicle off was super easy and convenient. Also really good on gas mileage. Communication with the host was fantastic, he was quick to respond and friendly. I have absolutely no complaints and I will definitely book again
Reviewed May 14, 2024
The host was awesome. I would rent from them again. When I text he reply right away and the car was really clean on the inside and the airborne was I e cold and driving that car saves gas and lots of room and was cheap to rent per day. Overall experience was great
Reviewed May 14, 2024
Turo has been a great resource right now that I don’t have a personal vehicle. I am able to rent an affordable ride when needed. Would be nice if there was a referral program or points program for frequent users. I will continue using Turo for my transportation needs as sometimes it is cheaper to rent from Turo than to be Ubering around
Reviewed May 14, 2024
I've used TURO multiple times, and it's always very easy to get your car and drop it off. The rental owners always are responsive and nice when needed. The value is so much better than using big car rental companies. You can also pick the exact car that you are looking for.
Turo Company Information
- Company Name:
- Turo
- Website:
- turo.com
