3.9/5 (417 reviews)

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Verified Reviewer
Original review: May 31, 2023

DO NOT prepay ANY hotel through Tripadvisor. They do not visit hotels before they upload the hotel. When you arrive at hotel it's not as the pictures & then you are out of luck for getting a refund. Tripadvisor does not get hold of the manager for the approval of a refund and they just deny it saying they couldn't get hold of the manager. Always check the hotel and room before you actually pay the hotel.

Gordon by The Beach in Tel Aviv had beautiful pictures online but misrepresented itself and it was a flea bitten, mold infested hotel with no locked front door, elevator, phone or safe in room. There is never a manager on site. The sitting area in the Deluxe suite had a ragged sofa and a sheet covering the cushions to cover the filth a holes. No elevator which they specifically omit in their write up. The exterior stucco is crumbling. A greasy front desk receptionist. No restaurant as posted. The Bathroom was mold infested health hazard and no working light. The bedroom had mold and damage from water leaking. DO NOT STAY at any hotel under the Olive brand anywhere.

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Verified Reviewer
Original review: May 9, 2023

They reject reviews without any solid reason. As such, the reviews on their site cannot be trusted. Customer reviews are all important, even when they are negative. Customers deserve to read all reviews.

4 people found this review helpful

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    Verified Reviewer
    Original review: March 19, 2023

    The whole thing is fake. Tripadvisor ONLY promotes restaurants or hotels that will book though Viator and pay a 30% fee. All the other legit companies will not be rated. That all started about 5 year ago when Viator bought Tripadvisor. I'm in the top 3 in my area but you cannot find me there as I refuse to pay that 30% booking fee.

    12 people found this review helpful
    Verified Reviewer
    Original review: Feb. 12, 2023

    It’s very interesting that the ratings for Trip Advisor on this site seem to be on the slide. I used to be a big fan of the Trip Advisor, as it was my go-to source for travel advice and suggestions. However, on a recent trip to the UK, I noted a shift in the quality of their recommendations. While I was aware of the fake reviews on the site, I now feel that the suggestions are driven by advertisers, rather than practical and honest advice from fellow travelers.

    For example, during my trip to Inverness, the website suggested to see dolphins, which seemed like a great idea for my kids but we discovered it involved a 4-to-6-hour round trip. However, when I arrived in town, I found that there was much to do but the website didn't offer few worthwhile suggestions on what to do in the city. Luckily, after some research on hotel leaflets and other online sources, I discovered that this was not the case.

    Similarly, when I was in London a few months earlier, the website's advice would have cost me over GBP200 a day for my family of four, which is just crazy. There are many excellent sites in London that are free, which got little visibility on the website's. While I used to trust Trip Advisor, I now feel that the suggestions are driven by advertisers and not practical, common-sense advice from fellow travelers. I would not recommend this website to anyone looking for honest and helpful travel advice. Does anyone else feel the same?

    17 people found this review helpful
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    Verified Reviewer
    Original review: Jan. 30, 2023

    I wish to inform all businesses that are thinking of signing up with Tripadvisor, that you read and understand their policies. They are very strict about not removing any reviews from their website even if they are detrimental to your business. They won't even let me close my account to remove my listing. I can only say that my business is closed. All the reviews will remain online forever. As long as the reviewer seems to be within their so-called guidelines, they will let it be posted. Please look elsewhere for review companies that allow some sort review management. I have over 36 reviews on Tripadvisor. Two of them are negative and over 5 years old. If you do I search for my business on Google, the most negative review always, I mean always shows up first in a search. No rotation of reviews whatsoever. Here is the canned response I received from the so-called support team:

    "We have completed our investigation into your concern and have also evaluated all other aspects of the review in question. The review complies with our submission guidelines. Tripadvisor does not remove reviews after a certain date. However, older reviews are weighted less when factored into our Popularity Index, which determines a property's ranking relative to other properties in the area. Therefore, as time goes on, past reviews will count less and less toward your rating and popularity. Since the review in question complies with our submission guidelines, it will remain published on Tripadvisor."

    I hope this helps someone with their decision if they are thinking of signing up with Tripadvisor. I would definitely reconsider. This has been a horrible experience for me and a blow to my business.

    9 people found this review helpful
    Verified Reviewer
    Original review: Jan. 28, 2023

    I made a booking for a Hilton hotel 6 months before my reservation. 5 days before my reservation they sent me an email that said I can cancel or go to a different hotel that was outside of the city. I called 3x getting different stories, but the email was true. I’m TripAdvisor plus. I pay $99/yr for good deals. This is not acceptable. I can’t trust them now so I will never use them again. They were no help when I called. Take the hotel or cancel basically is what they said. I cancelled. What if I had been going on my dream vacation. Think about this before you book with them. Will you be ok if you get this email 5 days before your trip. I have always liked Tripadvisor, but now I know what happens when things go wrong.

    19 people found this review helpful
    Verified Reviewer
    Original review: Oct. 23, 2022

    We are abandoning TripAdvisor as our guide. Often we find ourselves in restaurants with bland food that have high ratings just because of the price and because just like with everything else the general public has a sad taste.

    12 people found this review helpful
    Verified Reviewer
    Original review: Oct. 11, 2022

    They want to only hear positive. But that helps no one traveling to warn them about potential problems and rip-offs and dangers. People need the raw unfiltered truth, not some namby-pamby review that does nothing to aid them in their choices.

    11 people found this review helpful
    Verified Reviewer
    Original review: Oct. 6, 2022

    As a service business our reviews are very important to us. We strive to offer the highest level of customer service and respond to any unsatisfied customers immediately. Posts that are "blatantly" mistaken identity or obviously non verified customers do not get removed when you report them to TripAdvisor. We took valuable time to investigate the authenticity to a few negative posts and TripAdvisor still refused to take them down. Their platform is not fair like Google and Yelp reporting. They actually "read" your report and "see" the issues. Honest posts regardless of the review are not disputed and we attempt "every remedy" available to ensure the customers are satisfied with our actions when dissatisfied. Their platform needs better monitoring and oversight with more in depth rational considerations when businesses dispute a review.

    9 people found this review helpful
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    Verified Reviewer
    Original review: Oct. 5, 2022

    Update. Honestly, my experience with TripAdvisor started out poorly. My wife was frustrated. As a result, I became upset when I realized why she was frazzled. Anger kicked in, and I posted an unflattering review of the company. Next, I wrote an admittedly nasty note to the CEO, Matt Goldberg who has been there less than six months. My guess on his reading what I sent? Zero chance! Shocked - about five hours after my tirade, and on a Monday night around 8 pm, my wife got a call - from Matt Goldberg. Not an assistant. Not an imposter. The CEO!

    His approach could not have been more reflective of client centered strategic leadership.
    1) Apology... agreed situation was not acceptable
    2) Empathy... acknowledged her frustration was legitimate.
    3) Asked Questions... assuring he understood - cared - and demonstrated respect.
    4) Restated His Understanding... which enhanced trust; really listening.
    5) Personal Promise... will be resolved within a day

    6) Request... if not resolved - call him personally!

    The next night, I shared with the MBA's I teach (my retirement job) about our experience with Matt Goldberg. Rarely do I have an example of world class leadership. What I shared - lesson to consider:

    1) Personally Engaged... checking "customer touchpoints" - not just relying on what the executive team is sharing.

    2) Demonstrate Care And Respect... invest the time and effort in a manner that is desired for the entire company culture.

    3) Action Oriented... rolled up sleeves - and get things done. Set an example for the team. "This is what service is!"

    Lesson Reinforced. All companies - and people - will make mistakes. It is how mistakes are handled that demonstrate their character and values. Surprisingly, some of the most loyal customers are actually the result of bad experiences - handled in a world class way. My guess? The future of TripAdvisor has never been brighter. Hoping his approach is contagious, and strengthens the culture of TripAdvisor even more. Afterall, culture is most often the key ingredient in the recipe that results in world class teams.

    17 people found this review helpful
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    TripAdvisor is one of the world's largest travel websites. It primarily relies on user-generated content to help travelers choose destinations and activities that interest them.

    • Travel guides: User-generated travel guides help tourists find destinations and activities that appeal to them.

    • Vacation rentals: TripAdvisor lets travelers browse vacation rentals by city.

    • Mobile app: Travelers can download TripAdvisor's mobile app to use on the go.

    • Ratings: Ratings make it easy for travelers to focus on an area's best features.

    • In-flight features: TripAdvisor lets travelers search for flights that offer specific features, including Wi-Fi, power outlets and free baggage.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    TripAdvisor Company Information

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    400 1st Ave.
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    United States