Tripadvisor Reviews

I booked a hotel through Tripadvisor 3 days before my arrival. The day of my arrival I called the hotel directly to ask about the check-in time. Even though I had a confirmation number, they had no record of my booking through Tripadvisor. I called Tripadvisor and they told me they would contact the hotel directly and get back to me. I never heard back so over the next 4 hours I called the hotel and Tripadvisor trying to get clarity for my check-in. The issue was NEVER resolved and I had to find a last-minute booking for another hotel on my own. I have used Tripadvisor in the past to find hotels and booking service options like Expedia and Booking.com. But I had never booked directly through Tripadvisor. This time the site suggested that I book through them. I learned my lesson. DO NOT BOOK HOTELS DIRECTLY THROUGH TRIPADVISOR.

This is a review I didn't want to make but Tripadvisor caused me an expensive nightmare, and I want to warn others about their shady business policies. On Sept 11, I booked with Tripadvisor a 3 night stay starting on 9-13 at the Extended Stay America Del Amo Circle in Torrance CA under my sister's name because she was the one checking in. My sister arrived and checked in, she got the key and went to the room. The hallway and room had a horrible odor and when she pulled back the bedspread the sheets had debris on them. She went downstairs to complain and called me, they offered her another room, and I told her to check that one out since finding a different hotel on such short notice would be costly.

Your website is impossible to maneuver due to pop ups and bullshit AI forced pop ups. I can’t even see the website. I will add more. Every time I tried to look at a link or point of interest, pop ups on pop ups. Terrible site.

Our group of friends used Balkan Nature Adventures for a custom tour of the Western Balkans recently. The logistics were masterfully arranged after a great deal of communication with Marigona **, who was excellent. The tour itself covered climbing/hiking the four highest peaks in Montenegro, Kosovo, Albania and N. Macedonia. The whole program was excellent with great guides (Mentor Vokshi, Buron S. and Egzon G.), well coordinated transfers at every step, great accommodations and meals. The Mountains and the Peaks of the Balkans Trail were quite scenic. The BNA team was outstanding in everyway and reflected well on the beauty of the Balkan Countries. Our group got a wonderful exposure to this fascinating part of the Balkan Peninsula. I can't thank them enough!

I booked a Central Park carriage ride and then decided to change the time. Since I couldn't do it myself, I went on the online chat and spoke with an agent who changed the time for me. My app showed the one ride at the changed time. I received an email stating that I would be charged for the one ride. However, on the day of the ride the carriage ride company said that I booked 2 rides, one for the original ride and the other for the changed time. Needless to say, the ride was not a very pleasant experience.

Very useful when planning trips. I’ve used TripAdvisor several times to plan vacations and it’s been really helpful overall. I like being able to read through real reviews and see traveler photos—it gives a more honest picture than ads or websites. The app itself works fine most of the time, but occasionally it lags or shows outdated info, especially for smaller businesses. Not perfect, but still one of the most useful tools I’ve found for travel planning.

Every time I need to make a choice, I get really torn. On TripAdvisor, I can read the reviews from other customers first before selecting a hotel. Moreover, it recommended several hotels to me according to my destination, which made it really easy for me to make a decision. It made my trip to London very pleasant.

We paid 800.00 extra to upgrade flight seat location for in-laws to sit on wing section. Despite paying upfront we're seated elsewhere. Despite reaching out to Trip Advisor for refund, none received. We always use Priceline because of reliability, should have stayed with them.

My husband won a $300 prize through a sweepstakes and the prize he chose was to go on a food tour in St Petersburg Florida. He made the arrangements through Trip Advisor. So, We drove down from the Chicago area for our 49th wedding anniversary to celebrate. Our tour was called Central Avenue St Pete Food Tour, reservations for 1:00 pm. We were to meet at Green Bench Brewery and nobody was there to greet us until my husband noticed a woman with a badge on so he asked her if she was the tour guide and she then asked us to go next door to a place for pizza which was ice cold and we were supposed to get unlimited drinks only to find out we each got a 3 ounce glass of cider, nothing else.

I have used TripAdvisor for several years (10+) to find hotels in the area we were traveling to and possible areas of interest. Over the last several months every time I try to find a hotel at a specific site I get a "We're sorry, something went wrong. Please try again later. Plan your perfect trip »" message. I have to go through their "AI" to find anything. The "perfect trip" pops up a window that looks like you can find a hotel, it even asks for dates to check. As soon as you give it a location it bounces back to the "We're sorry" screen. This site has gone from very useful to a piece of garbage without any helpful guidance.