TripAdvisor Reviews

I had a horrible experience with Trip Advisor and the vendors provided. One of the vendors provided for Puerto Rico was not permitted to pick guest at the port and informed me last minute that I need to a taxi (which cost 100 both ways) or rent a car. The excursion was a complete lost and we had to pay $65 per person for another excursion.

I booked a tour through Trip Advisor's website for a Viator tour. It was written that I could cancel the tour for a full refund if I cancelled 24 hours beforehand. I needed to cancel the tour - unfortunately - and I cancelled it a full week ahead of time. Viator denies getting my call, and denied a refund. I contacted my credit card company- I explained the situation and they issued a refund. Then I received a threatening email from Viator demanding that I contact my credit card company and tell them to refund the money to Viator or they would report me to a credit collect agency and add interest fees to the amount of money they were demanding back.

No contact info or location for outfitter until 10 hr post appointment. When we did find outfitter 2 hours late, they had no reservation for us. Trip Advisor deleted my review. No refund $240. Scam site.

TripAdvisor own/runs Viator.com. Visa blocked my card for online purchases due to a fraudulent charge of $2206.00 (2X) by Viator. TripAdvisor Chat Rep said she could not see who attempted to apply the to our Visa. She had zero empathy towards the situation, so I think this is a re-occurring issue. I have to call all of my prepayment companies and change my credit card number!!! I hate them!

I had a terrible experience with Viator TripAdvisor, FlipKey, and Holiday Lettings recently. I made a reservation for one of their homes listed on their site months in advance, only to become a victim of fraud. Just a month before our travel date, the supposed "owner" contacted me and asked for money through Zelle payment, which raised suspicions. I immediately reached out to the TripAdvisor fraud department, who investigated and confirmed that the listing was fake. This left our group without accommodation for a trip that was just around the corner.

I booked two tours with the Tripadvisor app. I went back in a week later to book something else, and noticed the two previously booked were gone. I even received email confirmation. I also have the Kayak app and noticed these two trips are in it. I asked support what is happening, and they said they do have a problem and I’d have to contact some company called Viator. What is Viator? Support told me Viator bought Tripadvisor about 6.5 years ago. What has that got to do with trips I booked via Tripadvisor just a couple months ago. Still waiting on an update. I can’t even access the trips to initiate a refund! Tripadvisor is.

My wife and I bought tickets for the Colosseum, Palatine Hill, Roman Forum Guided Tour Skip the Line and then she fell ill and had to stay at the hotel for a couple of days under medical supervision. We called Viator.com and Tripadvisor and they wouldn't reschedule our tour. We had paid well over $120 for the tour. We own a small business in San Diego, California and never profited from our clients mistakes or misfortunes. That is not a good business policy!

I had booked timed tickets to the Arc de Triomphe through Trip Advisor (Yo Tours) several weeks before I left for Paris. I did this with all activities so I could print tickets as I was not going to purchase an international data plan. I was told repeatedly by TripAdvisor customer service that the tickets would be provided the day before. They said there was no way to get the ticket ahead of time. Why not, if they had my money and were a reputable company. And they had a no refund policy. So I had to purchase an international data plan so I could get my ticket the day before my visit.

This "community as they call it" consists of very rude people. They give their opinion on every word you say BUT answer the question you are asking! It's actually frustrating to post something on their forums.

Copy of Message to TripAdvisor --- The Pictures of the Schoolhouse B&B in NOTL Ontario show a different name on the building for this property. There are pictures of horse drawn carriages. But it seems as if the ownership has changed and the old name is not in use, nor are there horse drawn carriages ...or the old breakfasts which previous guests enjoyed. The pictures are "off" in a way that resembles other places with the "same situation" --- There is no room name assigned to the pictures so one must look through all the pictures to discover which room does not have stairs... There is only one review with remorse for the change... This reminds us of another property where the owners sold but no mention of new ownership is posted.