TripAdvisorConsumerAffairs Unaccredited Brand
I’m a property owner. I accepted a booking and moments later realized that my property was already booked. They insisted on trying to charge me 150.00. Impossible to reach by phone as they do not publish a number on their site or in return emails. Commissions are 15%!!! The customer service are from a foreign country. Totally difficult to deal with. They immediately blocked me when I refused to pay 150.00. Good riddance. I am rated 5 stars for my Highland Cottage rental and commissions through Airbnb and HomeAway are much less with way better customer care.
I Booked a placed through them and the owner of the house denied my request due to too many people, he agreed to refund all my money even though his policy said no so he was great. He stated it wasn't an actual booking due to him denying it to too many people. His house did not accommodate that. TripAdvisor refused to give me all my money. Said they would prorate if I booked through them. They kept 188 dollars of mine and refuse to give it back as a so called booking fee.
How did I book anything if it was denied? I have asked this question probably 100 times. No one will call me back nor email me anymore. I have called several time. Promised a call back by a supervisor and never called back as well as emailed them. And yet nothing. I will never ever look at their site nor will I recommend anyone using their site. They also charged me to transfer my money from American US dollars to British pounds. How rude!!! Please don't book through them. They are nothing but money stealing people.
Booked two tours for Barcelona Spain - did not receive email confirmation - credit card was charged $400 for both tours. Did not know where to pickup point was for first tour. TripAdvisor site said 24/7 support - only contact was phone number to call from US - did have friend call - was on hold 45 minutes. Finally read reviews of tour which gave name of third party tour company who ran tour - contacted them - Explore Catalina - they were great - responded in 7 hours - confirmed our reservation and provided directions where to meet. TripAdvisor does not do enough for customer - they could provide FAQ for customers if they do not want to provide customer service - they said in one online post "how can we be expected to provide customer service with so many customers booking”. Well they won’t need to provide any customer service to me - because I will not book via them in the future.
I own a vacation rental at The Sand Dollar resort in Indian Shores Florida. This is the worst place to advertise and to make any reservation. I pay a very high advertisement fee a year. Of that they charge the HIGHEST SERVICE FEE, on top. To secure a reservation the traveler is charged an average of $200 per week (for no additional services) which I normally provide, inflating the weekly rental fee.
In addition they block personal contact information (phone numbers and email address) from the guests and the owner. Even after the reservation is secure this information is withheld until about 90 days prior to their arrival, limiting communications between parties. Threatening to block your listing. This practice should be illegal, I'm shock that they are allow to continue this practice. I will not subject my guests to this, As a Vacation Rental Owner for the last 14 years I will stop advertising in this site as soon as my listing expires, and I hope action is taken against this company.
I have searched hotels from this website. TripAdvisor website describe that breakfast is included at Ankara Plaza Hotel. When I click on to book the hotel from Getaroom website it exclude this option. I have booked and paid for two nights for Ankara Plaza Hotel and it was nonrefundable. I am very upset with their misleading information.
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I ALWAYS check TripAdvisor for hotel and tour reviews prior to booking or reserving. Most of the reviews are accurate and truthful.
I use TripAdvisor primarily to find restaurants. It is an excellent resource for this. I rarely use travel sites to book hotels, etc. because I lose my point and often cannot cancel the reservation if something comes up.
TripAdvisor is a free site onto which customers post comments. Essentially, it is the "YELP" of places and hospitality. Some reviews are helpful, others are simply brown-nosing or outright complaints. However, the overall picture made by those reviews is relatively accurate. I've traveled coast to coast in the US and around the world, and TripAdvisor is useful, if for nothing else to get fairly accurate photos and blunt comments about places, hotels, and restaurants.
TripAdvisor talks about the obvious on their site; that is, attractions that are mainstream. Overall, TA is for the more conservative traveler that likes being a tourist.
TripAdvisor is really easy to use. My friend used this site to help us navigate from California to Maine. Got directions for RV parks that were very easy to find and reasonable prices.
The online review posted by the users are enormous but the information provided lack the update, the site only tell you when the posting was, and the site operators do not make any follow-ups.
I found lots of good info on hotels and nearby restaurants on this website. In fact, I've contributed quite a few myself, because of the good luck I've experienced there.
Website is rather hard to navigate. While it has some good info if you can squeeze it out, I find it hard to get around it. For instance, if I want to get some reviews of a hotel it lists, it's often difficult to find those reviews.
TripAdvisor is a great website but you must be aware that everyone's likes are different but most reviews share enough info to get a good mental picture of where you will stay.
I decided to sign up to Trip Advisor last month to rent spare bedrooms. Had I known that it's a nightmare company to work with, I'd not done so. Here are the three main issues: It's not possible to contact the company direct for customer support even through email; I've yet to figure out how to delete my account which includes banking information and lastly, there is no accountability option for bad renters. I was forced to turn down renters exactly because of this; not being able to verify who they are. This is why Airbnb has been fantastic; it enables trust. Now if I can only figure out how to delete the TripAdvisor account. My advice? Stay away.
I wrote a factual review about the Meriton Hotel in Chatswood Sydney. I had to submit it to TripAdvisor twice before they published it. The Meriton management then responded including saying that it had made things right with me. No, they have not, they cannot. How do you make right packing and unpacking my personal possessions and removing my food from the fridge (by a cleaner) and then putting it back in some time later and not telling me about it? I requested TripAdvisor 4 times now to remove the management review. It has represented me, to a degree, an incorrect one, and I believe is against the rules that TripAdvisor say they have. It appears on rule for the little folks and one rule for the big ones.
I submitted a review outlining issues/problems with a Hotel in Costa Rica in Jan. of 2018. It took a week for them to get back to me saying there were 2 items that needed to be removed because they were hearsay. The first was a statement made to me by local police about the hotel owner typically disappearing when previous incidents involving the police had occurred. The other was my statement that the local veterinarian had told me that he would hold the owner's dog for the 10 days required for rabies isolation. My wife was subject to an unprovoked attack by one of the owner's dogs that are allowed to roam the property in a pack (1-5).
Their email to me said to use the email to correct the review but after retyping and sending it, their email response was that the email site was no longer usable. This issue reoccurred multiple times with various attempts to contact them. This was in spite of their email saying I should use their email to respond within the next three days. (I responded the same day) The phone # listed for TripAdvisor HELP repeatedly said to go back to HELP. I finally reached a live person by going around the system. They suggested that I use their computerized HELP site. I wasted hours trying to contact them about this and a cancellation request that I had made in March of last year. They seem to have a problem with their software and/or their policies and their implementation. I won't be using them again.
So some anonymous person by the screen name, "**," starts stalking my reviews and comments on the TripAdvisor forums. I use my actual Facebook account; this person hides behind a cartoon picture and a nickname. This person is allegedly a "destination expert" for TripAdvisor as well. I'm not sure if that's a paid position or not.
Anyway, my reviews and comments start getting deleted. I submit a "help ticket" to find out why. I get a response within 24 hours claiming that I am using multiple screen names for the purpose of deceiving their users; it also claims I'm making inappropriate comments on their forums. I responded immediately with the facts of the situation as well as the issues with "**." Nearly three weeks, and four follow-up emails, later, no more response. I truly feel for folks who have spent money with these people to make reservations. Given how poorly they operate their website, as well as their borderline non-existent customer service, I would never give them a dime.
We found a bedbug in our hotel room but twice TripAdvisor rejected my review because I mentioned "bedbug." That TripAdvisor cherry-picks reviews shows that they are untrustworthy. Consumers have a right to know this information and are relying on others' experiences when they making accommodation choices. Tripadvisor negates any value of what they claim to provide when they withhold information. Disgusted.
I spent two (2) hours trying to book 2 weeks in Punta Cana, only to read horrible reviews at "Great Value" resorts. Some said, "Great!" However, the ones that were not glowing complained of the same things: Wet, smelly or dirty rooms and bathrooms, leaks, etc. We trust you to require Great Value hotels and resorts to be EXACTLY as you say, or you should remove them as a Great Value. I am SO disappointed in you!
Booked a condo in Florida 2/17/17 through Flip Key (**) for six weeks. Paid deposit, paid balance 12/30/2017. Received email saying thanks for paying balance and have a wonderful trip supposedly from the owner. On 1/24/2018, I received a text message from Flip Key saying the owner sold the condo and has canceled our reservation. We are leaving in one week to begin our vacation & now we have no place to stay. I called Flip Key & they were going to try to find a rental close to what we booked. February is the peak time in Florida and of course there was nothing available except for $400 a night places which is ridiculous. My husband called the condo owner... The owner told my husband the condo wasn't sold and that he had no record of any reservation for us.
Someone was staying at the condo now. He also said Trip Advisor called him 3 times the same day saying the reservation was canceled. He in turn told Trip Advisor there never was a reservation. Someone at Flip Key/Trip Advisor is lying or trying to cover something up. Either someone screwed up and didn't know what to do so they said the owner canceled to try to cover their tracks or someone is trying to scam us. We will be getting our full refund which is fine but the amount of stress and anxiety this has caused us is inexcusable. Someone needs to be fired for this. You don't cancel a six week reservation a week before. We canceled our credit card since Flip Key has it on file... They are very aware of the situation and will be checking into it further.
Also, I'm getting text messages, emails and phone calls from Trip Advisor rentals #11016241... Saying, "We are sorry the owner canceled and would be happy to assist you in finding a rental." I couldn't pronounce any of the people's names. I was lucky to find a last minute rental on my own through a rental company I know and trust. Flip Key/Trip Advisor rentals is supposedly secure but canceling our reservation at the last minute as I had said is inexcusable and very poor customer service. I would like to know the truth about my reservation and what exactly happened. Also after I received the cancellation text, the property was taken off of the website.
The most absolute disgusting customer service I have ever dealt with. I booked a stay at a rental home. Listing indicates kids are welcome upon request. Let the homeowner know I have kids. He told me I should cancel. (First sign that indicates disgraceful unethical behavior.) Homeowner wanted me to cancel since his cancellation policy is no refund. He gets the money and no home for us. Contacted TripAdvisor they got him to agree on allowing children since his listing indicated children allowed. Next homeowner indicated I was asking too many questions. So I stopped questioning. After all this the homeowner hikes the price of the rental from $826 to $2000. I call TripAdvisor. They have no response as to why such has happened. I decline this insane request for price change.
At this point I am completely irritated and annoyed. I call TripAdvisor AGAIN and AGAIN and AGAIN. Each call ends with "my supervisor will call you back." No callback. Each agent indicated if I cancel my booking the homeowner must approve the cancellation in order for me to receive my money back minus the $102 booking fee. At this point I'm willing to pay the booking fee even though the homeowner has acted unethically and absolutely rudely. Just get me out of this booking. After all who would feel comfortable staying in this man's home after all this B.S... Overall absolutely disgusted how a company can do this and have absolutely no regard for their customers I will never understand. I will be reaching out to the Better Business Bureau as well. This rating should be a -10 for all the stress this company has caused.
I can log in to my TripAdvisor account only when I receive an email from them, and not on my own. When I go to TripAdvisor and trying to log in, they say, "Your password must be 6 at least characters," but it has 6 ones! Even when I click the link 'Forgot my password', they don't send me anything. I also can't upload my pictures to TripAdvisor website! When I write a review about a place that doesn't appear in TripAdvisor database, but exist in Google search engine with photos, descriptions, and even videos, they don't publish my reviews, and don't even explain why. For example, there is a Christ Anglican Church in Nazareth, Israel, very beautiful one. You can google it, see the photos, and watch videos, but for TripAdvisor customers' service, this Protestant Churchthen doesn't exists!
We gave them the dates of our honeymoon. Then we paid but the hotel denied our days which is fine but TripAdvisor is still holding our 1200.00$ which we need to reschedule our hotel. They have no customer service and have no reason to be holding our money. They are horrible and shame on Facebook for letting them advertise. This has taken up the last 15 hours of my life. I hate you TripAdvisor. Give me my money back you rats.
I booked a 2 night stay in Montreal at Ruby Foo's Hotel. As we neared the time to leave for Montreal, an enormous ice storm with predictions of freezing rain, zero visibility and a national weather advisory had us worrying about the 5-hour drive from Durham, NH. The day before we were due to leave, I phoned TA and was told that as long as I go the permission of the hotel in question, my $250 booking would be refunded. Of course, the hotel gave that permission and when I got back in touch with TA, the customer service rep said that upper management would not approve a refund for both nights, just the one I was within 24 hours of. TA refused to make an exception in the case of a weather emergency when travel was incredibly unsafe, and clearly cares more for their bottom line than the safety of travelers. I will never use their service again.
Last year Saud booked a villa in Spain to go on holiday through a company listed on TripAdvisor and it turned out that it was a scam and they took over 25000 euros and disappeared. After several attempts to contact TripAdvisor we finally got through and they asked us to provide proof of transfers which were emailed to them but after a few weeks of waiting TripAdvisor terminated all contacts with us and did not answer our call or emails. The scammers were advertising for months on TripAdvisor sites for months prior to July and they were allowed to do so due to lack of any adequate due diligence by TripAdvisor so in my view TripAdvisor is responsible for our loss as we would have never given the scammers any money if they were not advertising on TripAdvisor sites for so long. TripAdvisor in my view helps scammers take people hard earned money.
Earlier this year my partner and I extensively looked into traveling to Montenegro for our summer trip. In making our final decisions we used TripAdvisor extensively. What we discovered, was the reviews of our hotel, were nothing short of lies. Before going on holiday, the reviews and photos available on TripAdvisor, we thought that we were headed to a luxury hotel. When we arrived, we were faced with a vastly different experience. Since our return, we and other travelers have been in a series of disputes with TA and various holiday suppliers. Recently, we settled a claim and received a considerable amount of money back. After settling, we tried to write a review on TA. My particular review is showing.
However it has been doctored and out of the 30 photos I uploaded to back up the review, no photos of the hotel have been released. TA have only chosen to upload photos of the surrounding area. In an attempt to get the photos out there again, my partner also wrote a review. This is not showing at all and still the photos showing the state of the hotel have not been uploaded. TripAdvisor are showing a hotel which is nothing short of a health hazard, as being 4.5*... And they are doing everything in their power to make sure that unsuspecting consumers continue to be duped into believing it to be true. As they have no customer support function that doesn't involve automated responses, it is impossible to find out why they only show the good reviews with nice photos... Now I believe that this will be the case of all reviews and are biased, proving that the consumer is not at the heart of their concerns.
Do not buy hotel reservations through TripAdvisor! I am a level-6 major contributor to Tripadvisor, writing reviews about hotels and restaurants and other places that I experience when I’m traveling. I was fooled into believing that Tripadvisor hotel reservation service is quite a bargain, well I was duped to say the least! First off, they do not have their own hotel reservation service, they sub out to a shady outfit called Cancelon, a sham company that seems to be sitting somewhere in India and when you call them you don’t get a corporate operator, only someone who responds with hello?
I booked a three night stay at Wyndham Grand Jupiter in Florida through Tripadvisor and only later on I found out that he was going through this Cancelon company. I was charged $458 for three night stay, only to find out that the hotel itself would have charged me only $345 including all taxes and fees and service charges. Once they take your money at Cancelon, your reservation will immediately become nonrefundable.
I tried to contact Tripadvisor by phone, but unfortunately I found out that you never get to speak to a live human being at Tripadvisor. I think they have become too big and too aloof to the needs of their members and contributors and it leaves a very bad taste in my mouth about this company that I’ve been contributing to for more than 10 years and I’m totally dismayed by their lack of care and support, making them sound like a very disingenuous company. When I contacted Cancelon, some Indian fellow answering the phone amid what sounded to be a very loud construction site tried to make me believe that hotel rates change every second! I have worked in the hotel industry and I do travel over 400,000 miles a year myself to know full well that such claims are totally baseless.
Stayed at two bad bed and breakfasts with glowing reports. Then we worked out that all negative reports were deleted by TripAdvisor at the owner’s insistence, creating impressions of much better establishments than what we recently experienced, Another tactic was for owner to switch property name. EFFECT Places with just glowing reports may not be what you think! We used to use TripAdvisor like a bible, but from now on, not anymore. Only when we see mixed TripAdvisor reviews will we consider a TripAdvisor hotel review. I.e. some good some bad reviews. What a trap!
I used TripAdvisor for many years however I have recently found that they censor reviews (just will not post some reviews) and allow the same companies to list under multiple names. Given some of my recent correspondence with TripAdvisor it is clear that many companies must be paying to be listed and others who do not pay are just not listed. I will look elsewhere for travel information and reviews given TripAdvisor's responses to this traveler.
TripAdvisor.com expert review by ConsumerAffairs
TripAdvisor is one of the world's largest travel websites. It primarily relies on user-generated content to help travelers choose destinations and activities that interest them.
Travel guides: User-generated travel guides help tourists find destinations and activities that appeal to them.
Vacation rentals: TripAdvisor lets travelers browse vacation rentals by city.
Mobile app: Travelers can download TripAdvisor's mobile app to use on the go.
Ratings: Ratings make it easy for travelers to focus on an area's best features.
In-flight features: TripAdvisor lets travelers search for flights that offer specific features, including Wi-Fi, power outlets and free baggage.
Best for: Domestic, international and budget travelers.
TripAdvisor Company Information
- Company Name:
- Ticker Symbol:
- 400 1st Ave.
- Postal Code:
- United States
- (781) 800-5000