Tripadvisor Reviews

Every time I need to make a choice, I get really torn. On TripAdvisor, I can read the reviews from other customers first before selecting a hotel. Moreover, it recommended several hotels to me according to my destination, which made it really easy for me to make a decision. It made my trip to London very pleasant.

We paid 800.00 extra to upgrade flight seat location for in-laws to sit on wing section. Despite paying upfront we're seated elsewhere. Despite reaching out to Trip Advisor for refund, none received. We always use Priceline because of reliability, should have stayed with them.

My husband won a $300 prize through a sweepstakes and the prize he chose was to go on a food tour in St Petersburg Florida. He made the arrangements through Trip Advisor. So, We drove down from the Chicago area for our 49th wedding anniversary to celebrate. Our tour was called Central Avenue St Pete Food Tour, reservations for 1:00 pm. We were to meet at Green Bench Brewery and nobody was there to greet us until my husband noticed a woman with a badge on so he asked her if she was the tour guide and she then asked us to go next door to a place for pizza which was ice cold and we were supposed to get unlimited drinks only to find out we each got a 3 ounce glass of cider, nothing else.

I have used TripAdvisor for several years (10+) to find hotels in the area we were traveling to and possible areas of interest. Over the last several months every time I try to find a hotel at a specific site I get a "We're sorry, something went wrong. Please try again later. Plan your perfect trip »" message. I have to go through their "AI" to find anything. The "perfect trip" pops up a window that looks like you can find a hotel, it even asks for dates to check. As soon as you give it a location it bounces back to the "We're sorry" screen. This site has gone from very useful to a piece of garbage without any helpful guidance.

I had a horrible experience with Trip Advisor and the vendors provided. One of the vendors provided for Puerto Rico was not permitted to pick guest at the port and informed me last minute that I need to a taxi (which cost 100 both ways) or rent a car. The excursion was a complete lost and we had to pay $65 per person for another excursion.

I booked a tour through Trip Advisor's website for a Viator tour. It was written that I could cancel the tour for a full refund if I cancelled 24 hours beforehand. I needed to cancel the tour - unfortunately - and I cancelled it a full week ahead of time. Viator denies getting my call, and denied a refund. I contacted my credit card company- I explained the situation and they issued a refund. Then I received a threatening email from Viator demanding that I contact my credit card company and tell them to refund the money to Viator or they would report me to a credit collect agency and add interest fees to the amount of money they were demanding back.

No contact info or location for outfitter until 10 hr post appointment. When we did find outfitter 2 hours late, they had no reservation for us. Trip Advisor deleted my review. No refund $240. Scam site.

TripAdvisor own/runs Viator.com. Visa blocked my card for online purchases due to a fraudulent charge of $2206.00 (2X) by Viator. TripAdvisor Chat Rep said she could not see who attempted to apply the to our Visa. She had zero empathy towards the situation, so I think this is a re-occurring issue. I have to call all of my prepayment companies and change my credit card number!!! I hate them!

I had a terrible experience with Viator TripAdvisor, FlipKey, and Holiday Lettings recently. I made a reservation for one of their homes listed on their site months in advance, only to become a victim of fraud. Just a month before our travel date, the supposed "owner" contacted me and asked for money through Zelle payment, which raised suspicions. I immediately reached out to the TripAdvisor fraud department, who investigated and confirmed that the listing was fake. This left our group without accommodation for a trip that was just around the corner.

I booked two tours with the Tripadvisor app. I went back in a week later to book something else, and noticed the two previously booked were gone. I even received email confirmation. I also have the Kayak app and noticed these two trips are in it. I asked support what is happening, and they said they do have a problem and I’d have to contact some company called Viator. What is Viator? Support told me Viator bought Tripadvisor about 6.5 years ago. What has that got to do with trips I booked via Tripadvisor just a couple months ago. Still waiting on an update. I can’t even access the trips to initiate a refund! Tripadvisor is.