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I have never been the one who relied heavily on reviews and review sites like TripAdvisor. Still, I created an account and used it for a two whole reviews. One of them was for my workplace at the time and the other one was for a friend's business. I meant what I published and wanted to support these places. Yet, technically these were biased reviews, yet they were published.
A few days ago I went to a Mexican diner that was around the corner from my flat. I haven’t been there for a while as even though the food was actually decent I always questioned their hygiene and the service was slow. Never bothered to review or leave any negative comments. Yet I fancied a burrito and it was the closest place so I compromised. To my surprise it was under new management. The place was squeaky clean, extremely friendly and pleasant service was provided. Hell, I even got some complimentary tequilas. Not as a bribe just as a friendly gesture.
As I wanted to show support for the team I decided to share my thoughts and write my first genuine review. So I did, only to receive an email from the TripAdvisor team, notifying me that the review won’t be published as it does not meet their guidelines and standards. They wrote the standard reasons i.e. I can’t have any relation/ownership etc to the place nor there should be any blackmailing attempts.
I am just mesmerized by the fact of how many people rely on this site for pre-judging places and making their decisions on whether to book/eat/stay etc at places. There are many people who make their money from creating false accusations and leaving made up reviews. We frequently received comments and grades at my old workplace (which I reviewed) that had nothing to do with the food, service quality or anything we should have been graded upon. PLEASE STOP THESE FREAKING NONSENSE OF WEBSITES AND GO AND EXPERIENCE PLACES THEN MAKE UP YOUR MIND ABOUT IT!!! Pick places that suits your budget, don’t expect more than you bargained for, have some common sense and enjoy the country you’re visiting. Stay safe and wear a condom.
I wrote reviews to TripAdvisor for some years, over 205. I was often contacted telling me how I was the tops, wonderful, full of praise, etc etc. Then I received all these points, had thousands, but what were they for! So I tried to ask, what does one do or get with all these points, after over 205 reviews, maybe something. Well, you try and contact them, impossible, all I want to know was this simple question, what are the points for!
I began to realise that they had no interest in having any contact with me, in the end I found a forum and asked the question, whoever replied told me that I was wasting my time, they are not interested in dealing with people and those points are just a sort of bump up to keep people happy. They told me I was wasting my time, since then TripAdvisor has never again sent me an e-mail asking or telling me to write more, was just cut off, never a thank you for all those reviews. So today I ignore any adverts I see relating to them and do now realise we are all just USED.
Even after getting confirmation code our hotel booking was cancelled without notifying us. We did not receive any mail or call regarding possibility of cancellation. And we were not informed about hotel policy of deadline time of 4 pm for cancellation (which sounds very absurd to me. People seldom reach at 4 pm during road trip). So we called TripAdvisor and were received by meanest person ever. She did not seem to care that we had confirmation. We were ready to let go if she offered any other hotel at similar price but she continued talking about hotel policy which was NEVER informed to us. TripAdvisor is in hurry to get credit card detail and everything for booking and can't they send single email for our possible cancellation?
Way back in May we put a deposit on a cabin in Durango. The forest all around the cabin has been burning for a month now, the owners we mandatory evacuated for a week. The fire as of Saturday June 30 was 39% contained. We asked to cancel and get a refund for the deposit, Well turns out that Tripadvisor NOW charges a booking FEE and you never REALLY get to talk to the owners! The owner keep saying, they'd love to have us come and stay, the firemen saved the cabin, the fire came up to one mile of it...
HAS anybody ever smelled a forest that has recently burned??? Is this the same cabin description that I reserved??? Heck no!! This is a shame that people will still not give refunds, I am not going to send them $1000 to stay 4 nights in a fire ravaged forest. If I owned a beach house and the hurricane wiped out EVERYTHING but my house, Tripadvisor would still let me advertise as having beautiful ocean views!!! What a scam, they changed the business model and ALL customer emails come from the UK, and a different person EVERY TIME! They are scamming the trust right out of the their business!
I booked a room through TripAdvisor which uses getaroom I guess for reservations. When I checked in, the hotel told me their rate was almost $100 cheaper than what I paid. I called TripAdvisor and getaroom only to get a 10% discount. Do NOT use them to book. It’s a rip off!!!
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I am a TripAdvisor user. For recommendations on hotels, and restaurants, I find it to be an excellent site. Very seldom has any highly rated restaurant been a bust. However, I am tired of receiving emails touting low airline fares. I get alerts on routes I am interested in and even I go to the site within seconds of getting the notification, the fares do not exist. Today, I got a notification for fares between Charleston, SC (CHS) and Atlanta (ATL). My mother in law lives in Charleston, and my wife and I would like to bring her to Atlanta. I am semi retired so times and dates are very flexible.
These are the fares they touted: Charleston (CHS) to Atlanta (ATL) Alert! New lower price found: $130* Other dates >June $229 RT, July $130 RT, August $170 RT, September $130 RT, October $190 RT. I went to the site, and clicked on every single low fare under $200.00 RT only to find the fares were anywhere from $335 to $540. This is false advertising. I wish I could have contacted TripAdvisor but there is no way to do that. Their fare alerts are nothing but hype and false advertising.
Went to Tripadvisor.com and found a condo in Branson. Booked and paid in full, an 8 day stay through Tripadvisor. Everything appeared to go smoothly. Received an email confirmation of my booking. 1 1/2 hours later, I received an email confirming my "cancellation". Needless to say, I did not cancel. I called Tripadvisor and got a bunch of runaround. Finally after 4 calls to them, they finally admitted that the property owner cancelled the booking. They claimed to have no control over the property owners. I guess the owners do not have to agree to terms with Tripadvisor like customers do. I'm still trying to get my refund back from them. I have had to file a complaint with my credit card company. They have placed the transaction in suspense pending full investigation. I am providing them all the email from Tripadvisor. Will never use them again!!!
It is impossible to contact TripAdvisor if you have any issues. I wasted a lot of time trying to get assistance when a trip I booked was less than satisfactory but the assistance doesn't exist. My advice would be use this company for research but don't use them to make a booking.
As a business owner of a Restaurant who never placed their business on TripAdvisor for reasons of dealing with them in the past, it is a shame we are held to ransom. Some of the reviews that are placed on here are very one-sided and it amazes me how my business has 5-star ratings on every other platform except this one... Everything is quite negative. Yet when I approached TripAdvisor to remove one review as it really had nothing to do with the business they said no. It is websites like this that are closing small business as people being naive, rely on these reviews. It's about time this company was closed down as they creating more damage than good. If I could give it a NO star I would.
Without my authorization, TripAdvisor removed my CORRECT phone number from my TA business listing and put THEIR OWN number in so they could track customers trying to call me. They try to make it look like they are helping you by doing this, but if you DO NOT sign up for their extortionist rates, when people try to call the TA number they have listed, the call is a disconnected number. Had brochures (my fault) designed and printed by a company that used TripAdvisor comments and info with the WRONG number everywhere. Chamber of Commerce had wrong number too because of TA and had all their printed material with the WRONG phone number. Even if your business is #1 in the industry, other business can pay extra money to be listed ABOVE the #1 business. This company has really gotten out of hand holds me hostage by my own business. It's a big rip off scam. SMH!
TripAdvisor has gone downhill in recent years. The major issue is that since having entered the competitive market of booking hotels, how can they at-the-same-time also rate/compare hotels? This is a clear conflict of interest. There are other serious issues: It is not possible to contact them - if it was I would send them a copy of this. For example, how can incorrect information be rectified? Or if they somehow decide (in error) that you are an owner or have an interest of an establishment (which I experienced), there is nothing one can do.
Reviews for a certain location accumulate for too long a period of time so the “currency” of the review becomes meaningless. Even if a restaurant changes hands, for example, like from an independent owner to a chain - the review stats keep accumulating. That makes no sense. I appreciate the dilemma of fake reviews “for hire”, but I have had too many honest reviews rejected so that I’ve almost given up sending reviews. There must be a better way to screen reviews, but it appears they don’t care.
There is no reasonable attempt at categorization. For example, all inclusive resorts are included with hotels which may not even have a restaurant. It seems to me that various “screens” would be more helpful. I could go on, but why bother when TripAdvisor seems to have become more interested in being a booking agent. I guess I will join the ranks of those who “use” TripAdvisor less and less with the passage of time, as they have lost their way in doing what was their primary purpose and excelled in - it’s too sad!!
I recently took a Royal Caribbean Liberty of Seas cruise and was paid for a TripAdvisor tour of Roatan. The ship couldn't dock there because the day before the dock was destroyed. Following TripAdvisor protocol for refunds, I notified TripAdvisor and the local company the day the dock was destroyed, when I learned of it, and the local company said the money would be refunded. TripAdvisor never responded. When I got back and saw I didn't receive the refund, I called TripAdvisor and was told the money would be credited within 2 days. It wasn't. Four days later I got an email saying that the matter was being "investigated" and I might get the money in 10 days. The whole story about the dock was on the news. I followed TripAdvisor protocol and was lied to and still don't have the refund. Corporate theft as far as I'm concerned!
We arrived at Villa Lion 1 in Broward County in Fort Lauderdale on the 7th April 2018, late afternoon, and due to stay until the 13th April. The owner sent us a code to enter the property, we never had the pleasure of meeting Taylor. The issues, firstly the accomadation quite clearly hadn't been maintained and wasn't clean, the stair banister was broken and parts missing, electrical plug socket broken, the blinds in the bedroom were broken, the air conditioning upstairs didn't work and taped up and the owner forgot to mention that it's directly over a flight path, so the house literally shook every 10 minutes. It was getting late and decided to tackle the owner and the agent in the morning.
We ate at the accommodation and put all the soiled plates into the dishwasher and switched it on, after 5 minutes water was leaking all over the floor, so we had to switch it off, we went to bed, our daughters bed linen were stained and smelled and quite clearly hadn't been washed. The airplane take offs went on until 23:30 and started again at 6:30 AM. This wasn't how we wanted to spend our vacation.
We contacted Taylor by email to air our grievances and contacted TripAdvisor who we booked the accommodation with. The TripAdvisor agent said we would have to take it up with the owner. When Taylor finally responded, he blamed the last occupants who must have caused the damage, and would get the linen changed, but in his reply also said it had been cleaned. We did take pictures to say otherwise and a video of the airplane noise from the bedroom. And looking at some of the recent reviews, people complaining about bed bugs and dirty linen, we asked for a partial refund as this accommodation wasn't as advertised. In our opinion there were safety issues and the noise from the airplanes passing overhead was unbearable. We also asked the TripAdvisor agent for advice, we heard nothing from either. We decided to look for alternative accomadation.
We sent an email advising that we weren't staying to Taylor and TripAdvisor, we have not had a response from Taylor, but he's got the cheek to charge us $145 for cleaning and all the taxes and the full rental, but we did received an apology from TripAdvisor but they are unable to help or do anything, and to contact the owner regarding any refund. This is our 7th visit to the Florida area and never had the cause to complain, Do we have any rights?
In December 2017, I booked a vacation rental on TripAdvisor for a property in Davao City, Philippines for May 23 through June 6, 2018. My booking number is **. I contacted the owner of the property via TA messenger on April 7, 2018 and asked if it would be possible to change. The owner said that to go ahead and make those changes because she didn't know how to change them on her end. TripAdvisor has nothing on their website about changing dates on your booking. The only thing that is said is that I will lose my deposit if I cancel. No guidance from the owner nor TripAdvisor.
After a couple of hours of searching for info, we had decided that it was not worth the risk of losing our deposit so we decided to keep the booking. It was then that the owner sent me a message that she booked the property for some of the nights that we booked. The owner seemed apologetic and wanted me to keep the booking for the whole 14 days and she said that she would reimburse me out of her own pocket for some days of the trip. My wife and I did not feel confident with the owner. We didn't want to give her more money and cause further damages, so we appealed to TA to allow us to cancel the whole trip and book with another TA property listed. They would not allow us. They said that it was up to the owner and the owner would not agree to allow us to cancel (what TA said), TripAdvisor nor the owner were any help at all. The response from TA that they would move the call up the ladder.
Every time I would call back (at least 10 calls in the past 8 days) I had to repeat my entire story to them every time I called instead of TA looking at their notes. I concluded that this was a business strategy because wanted you to say something inconsistent with the notes, so they may dispute our story. I got this from at least 10 calls to them.
In a nutshell, BUYER BEWARE, because it appears by my communication with TA and that they demonstrated that the owners are a more valued customer than renters because obviously the value of the owners to their business plan is larger than that the value of a single customer. I booked the rest of my vacation with AirBNB and I would recommend that others do the same, unless you have money to burn. After all that was said and done, I had to book with this owner or lose my deposit so I booked for only 4 days (we will probably book another accommodations for those dates) and my CC was overcharged and now I have to fight with TA some more. It has been a nightmare.
As a hotel and restaurant business owner, we know you're unable to please every customer every time, and on the odd occasion we may get a below average review posted on that most awful site TRIPADVISOR. We do not subscribe or deal with TA in anyway apart from customer reviews, and like a lot of posts on here TA is a law to themselves, one 500 word reply to put your point across to TA in the management centre and if they don't remove the review it's then blocked out and their decision is final? One review was that far out of their own guidelines they removed it, customer then re-posted it word for word, they removed again, it was re-posted word for word a 3rd time, and now TA refuse to remove it? Nice constancy TA!!
There is no contact email or number unless you sign up at a cost of over £600 per year? apart from this one UK number (+44 0203 885 0007) Customer service is? Well there is none? An automated email telling you their decision is final? Worst company I have ever had to deal within 25 years of running a business, I'm totally at a loss trying to deal with this company and unfortunately the sooner they close the doors the better as the platform seems to be more for venting rage rather than unbiased review. REMEMBER TRIPADVISOR WAY OR THE HIGHWAY THEIR DECISION IS FINAL!!! WOULD BE A MINUS 5 STAR RATING IF POSSIBLE.
Basically their travel insurance (Expedia Travel Insurance/Waiver) is bogus. Do not pay for it. You can only make one change to your trip. They will not refund money based upon your original reservation. They make you cancel your original reservation and reserve again at a higher rate. Their insurance will not cover any increase in hotel rate based on the change, even if you are deleting one night of your reservation. Insurance? Not!!!
I was not able to leave the review under the home because the owner removed it. Through the TripAdvisor website, my family rented a property from 3/24/18 thru 4/2/18. TripAdvisor and the property owner both greatly MIS-REPRESENTED the home, as well as the property grounds itself. The property was listed to be in Rosarito, Mexico and it was actually located in Popotla, Mexico. The house was disgustingly filthy upon our arrival. There were feces running down the side of the toilet (gross!!), the bed linens nor the towels were clean. The entire house was filthy dirty: floors, counters, tables, etc. I had to clean the entire house myself before we could even settle in, which I was NOT happy about, to say the least!
I did contact TripAdvisor right away to inform them of the problem and they stated they were going to attempt to contact the owner and resolve the problem for me. Besides the house being dirty, all the cabinets were locked except one, which had someone’s clothes and shoes inside of it, and the refrigerator was full of food. My family had to live for an entire week out of our suitcases and bags, as there was nowhere to put our clothes due to everything being locked up. From the locked cabinets and the refrigerator full of food, it appears that someone lives there. The listing advertised Tennis Court and a Pool also. The pool was also filthy dirty, nothing I would ever allow my children to swim in! I had to pay extra money to take my family to another pool because everyone was looking forward to swimming at the house we rented! The Tennis Court did not have an entrance, only a hole in the gate to be able to access it thru!
The only reason we stayed the entire week was because we met with family from Mexico and no one could afford to just up and leave and rent another place to stay. When you are traveling from far and meeting up with people, it is not just that easy to go find another place at such short notice. TripAdvisor was all for helping me rectify the situation and get some of my money back. However, once we checked out, the property owner LIED about several things just so we would not be able to receive any kind of refund. The owner claimed that we had extra people there than the 10 we were allowed, which was NOT true. Once he saw the pictures I took, the owner also claimed that he was not satisfied with how the house looked upon our arrival, stated that the cleaning company was different from the one he normally uses, and he CLAIMS that he offered to send out a different cleaning company the following day, which was a complete LIE.
Not to mention, the house had to be cleaned immediately or my family and I would not have been able to even sleep there, as it was a disgusting mess! Now that the owner has said his lies and claims that he can’t refund me because we stayed the entire time (which we really had no choice), TripAdvisor all of a sudden has told me there is nothing they can do for me and is now ignoring any communication from me. TripAdvisor obviously cares more about their fraudulent property owners more than it does their consumers. I will NEVER use TripAdvisor again and I suggest anyone who is using their services to think twice or to at least research the actual property on their own before going through with the rental agreement.
In the event of a problem with your rental, TripAdvisor will ACT like they are going to help you, but from my experience that was all just a show. They CLAIMED they would work things out with the owner and get me some kind of refund on the money I paid for the house, but they did not hold up to their word. I am THOROUGHLY DISAPPOINTED with this experience with TripAdvisor. This was my first and LAST time I book with TripAdvisor.
I don’t like the fact that they recently got political and I want all of my reviews removed. There seems to be no easy way to do this. They have no contact phone numbers. They have no customer service email address. I want to boycott TripAdvisor.
I must admit I have never booked any hotels or trips on TA, but always relied on them for the reviews. The first time I cancelled my account being level 6 was when refused to publish my review of a certain hotel in Panama that was the end of the world. I tried 3 times to publish what I thought, but those guidelines of them nobody really understands prevented me from doing so. It was about 5 years ago. About 2 years later I reconsidered and recreated an account and got to level 7, until my last trip to Uruguay staying in a hotel that was the most complete disaster. My review at first was published but after some weeks just vanished. Then again I cancelled my account and even sorry for all the good reviews I had published, the situation with that hotel in Montevideo was more than annoying. Detail... My first problem with TA in Panama I had had over 20 nights in that hotel and this time in Montevideo I booked a superior suite for 25 nights.
It comes to the fact anyone can publish anything, but it looks like the hotels can have those reviews removed and it’s my a game I want to play. If I stayed one or two nights in a place, I would refrain from reviewing because there is no time to feel the place. But as I usually stay always over three weeks, I guess what I have to say should be heard. Like I said, I tried TA twice but there won’t be a third time and on both occasions I told them if they want to side with the hotels... they can just do it, but I just want to be out! For me things must be serious and I don’t think TA is, because between choosing a paying customer who did not book with them and a hotel they directly sell to... They will pick the hotel, as bad as it can be. That’s my opinion!
I was reserving 3 airline tickets through TripAdvisor with total ($470), while booking their web page showed a message "Free Cancellation within 24 hours". I paid the amount but then realized that there is a mistake on my return flights. Since TripAdvisor referred me to their "partners" (First Travel), I called them ten minutes after my payment and asked to cancel my booking; surprisingly, they replied that there is a charge of $75 per ticket ($225) and they will refund the balance through several settlements within 2 weeks.
I emailed TripAdvisor to complain the case, they told me this is not from us this is from our partner "kindly communicate with the partner". I told them their partner is a third party for me and that their web page showed the 24 hours free cancellation and they have to take responsibility. They emailed me back saying that they can't do anything and if I have any proves that their web page says 24 hour cancellation to email back to them. I checked their web page again to print screen the 24 free cancellation to find that they have removed this message. I am kindly seeking any type of support in this matter.
YOU'RE getting political? Please improve your app, which needs as much work as the thought behind cancelling advertising on the Ingrahm show. David is either a leader, victim or crybaby. As either of the first two, unfortunately you are exposed to criticism... Is this REALLY about what Ingrahm said, or a "leader" tweeting companies to Cancel advertising? Some leader.
We would give them no stars if possible! We had our condo in Mexico listed on TripAdvisor and for a measly 2 week rental they wanted to charge the prospective client almost $700 US in fees! And they don't say what you get for those ridiculous fees. And if you try to even hint to the client you can be found on lower or "no fee" sites they block any communication. We have pulled our property from their site. We get plenty of referrals from other sites. Don't List Your Property on TripAdvisor!
Laura Ingraham sell out - You are cowards TripAdvisor but you have the right to do what you want just like I have the right to NEVER use you again and to do EVERYTHING in my power to make sure you fail.
Booked a trip (condo) in February 2018 in Chestertown, NY through TripAdvisor website. The quote for the trip was shown as TOTAL PRICE (NO BREAK IN PRICE -- tax fee, cleaning fee or security deposit). E-mailed the owner of condo and asked if the security deposit was already included in price or not. Owner replied "yes, it is already in the quote, and TripAdvisor handles the security deposit and it will be return during 10 days after the trip". I booked the property.
At the end of March I e-mailed the owner because I did not see the refund of the security deposit. First time he e-mailed me and wrote that security deposit was returned. I wrote back "I don't see refund on my credit card statement". Few days later he e-mailed me again and said that he talked to the TripAdvisor representative who told him that THE QUOTE DID NOT INCLUDE SECURITY DEPOSIT. TOO MUCH CONFUSION. I travel a lot, but first time used TripAdvisor and it was my last time.
This company has no control what people post on it. You flag reviews that clearly breach posting policy yet they do nothing about it. It's about time this company was closed down. They never had my permission to list my hotels on it in the first place.
I have approached TripAdvisor staff several time to notify them of a change of a location for my Jerry's Stall. I have sent numerous emails, however no response and to cut the story short they are now displaying that the Stall is closed, though I told them the trading hours and the new location. What do you have to do to get through the office morons!!!
TripAdvisor's "The Fork" confirmed a 10 March 2018 booking for us for a 7 pm seating for 2 at Los Porches Restaurante in La Cala de Mijas, Spain. They never passed that information to the restaurant. We had no reserved table on arrival.
I’m a property owner. I accepted a booking and moments later realized that my property was already booked. They insisted on trying to charge me 150.00. Impossible to reach by phone as they do not publish a number on their site or in return emails. Commissions are 15%!!! The customer service are from a foreign country. Totally difficult to deal with. They immediately blocked me when I refused to pay 150.00. Good riddance. I am rated 5 stars for my Highland Cottage rental and commissions through Airbnb and HomeAway are much less with way better customer care.
I Booked a placed through them and the owner of the house denied my request due to too many people, he agreed to refund all my money even though his policy said no so he was great. He stated it wasn't an actual booking due to him denying it to too many people. His house did not accommodate that. TripAdvisor refused to give me all my money. Said they would prorate if I booked through them. They kept 188 dollars of mine and refuse to give it back as a so called booking fee.
How did I book anything if it was denied? I have asked this question probably 100 times. No one will call me back nor email me anymore. I have called several time. Promised a call back by a supervisor and never called back as well as emailed them. And yet nothing. I will never ever look at their site nor will I recommend anyone using their site. They also charged me to transfer my money from American US dollars to British pounds. How rude!!! Please don't book through them. They are nothing but money stealing people.
Booked two tours for Barcelona Spain - did not receive email confirmation - credit card was charged $400 for both tours. Did not know where to pickup point was for first tour. TripAdvisor site said 24/7 support - only contact was phone number to call from US - did have friend call - was on hold 45 minutes. Finally read reviews of tour which gave name of third party tour company who ran tour - contacted them - Explore Catalina - they were great - responded in 7 hours - confirmed our reservation and provided directions where to meet. TripAdvisor does not do enough for customer - they could provide FAQ for customers if they do not want to provide customer service - they said in one online post "how can we be expected to provide customer service with so many customers booking”. Well they won’t need to provide any customer service to me - because I will not book via them in the future.
TripAdvisor.com expert review by ConsumerAffairs
TripAdvisor is one of the world's largest travel websites. It primarily relies on user-generated content to help travelers choose destinations and activities that interest them.
Travel guides: User-generated travel guides help tourists find destinations and activities that appeal to them.
Vacation rentals: TripAdvisor lets travelers browse vacation rentals by city.
Mobile app: Travelers can download TripAdvisor's mobile app to use on the go.
Ratings: Ratings make it easy for travelers to focus on an area's best features.
In-flight features: TripAdvisor lets travelers search for flights that offer specific features, including Wi-Fi, power outlets and free baggage.
Best for: Domestic, international and budget travelers.
TripAdvisor Company Information
- Company Name:
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- 400 1st Ave.
- Postal Code:
- United States
- (781) 800-5000