TripAdvisor

TripAdvisor Reviews

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TripAdvisor Reviews

Stars Rating

  • 13%
  • 19%
  • 9%
  • 2%
  • 57%

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    How do I know I can trust these reviews about TripAdvisor.com?
    • 4,464,628 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePricePunctuality & Speed

    Reviewed May 28, 2024

    I booked a tour through Trip Advisor's website for a Viator tour. It was written that I could cancel the tour for a full refund if I cancelled 24 hours beforehand. I needed to cancel the tour - unfortunately - and I cancelled it a full week ahead of time. Viator denies getting my call, and denied a refund. I contacted my credit card company- I explained the situation and they issued a refund. Then I received a threatening email from Viator demanding that I contact my credit card company and tell them to refund the money to Viator or they would report me to a credit collect agency and add interest fees to the amount of money they were demanding back.

    I did NOT contact my credit card company to request this action. A month later I received a letter from my credit card company informing me that they refunded the money to Viator and that I would now have to deal with Viator directly to get my refund. I repeat-DO NOT DO BUSINESS WITH THIS CORRUPT COMPANY-YOU WILL LOSE TIME AND MONEY!!!

    Installation & SetupPunctuality & Speed

    Reviewed April 10, 2024

    No contact info or location for outfitter until 10 hr post appointment. When we did find outfitter 2 hours late, they had no reservation for us. Trip Advisor deleted my review. No refund $240. Scam site.

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      Customer ServiceStaff

      Reviewed Feb. 27, 2024

      TripAdvisor own/runs Viator.com. Visa blocked my card for online purchases due to a fraudulent charge of $2206.00 (2X) by Viator. TripAdvisor Chat Rep said she could not see who attempted to apply the to our Visa. She had zero empathy towards the situation, so I think this is a re-occurring issue. I have to call all of my prepayment companies and change my credit card number!!! I hate them!

      Price

      Reviewed Jan. 27, 2024

      I had a terrible experience with Viator TripAdvisor, FlipKey, and Holiday Lettings recently. I made a reservation for one of their homes listed on their site months in advance, only to become a victim of fraud. Just a month before our travel date, the supposed "owner" contacted me and asked for money through Zelle payment, which raised suspicions. I immediately reached out to the TripAdvisor fraud department, who investigated and confirmed that the listing was fake. This left our group without accommodation for a trip that was just around the corner.

      Unfortunately, the area we were visiting was in high demand, and prices had skyrocketed since our original booking. Despite the inconvenience caused, TripAdvisor offered no compensation to offset the price difference and seemed to make little effort in finding a suitable alternative accommodation that was similar to our original choice. This experience has made me realize that TripAdvisor and its affiliated companies do very little to vet and verify the listings on their site. The lack of oversight allows criminals to take advantage of unsuspecting customers, and it appears that TripAdvisor is unconcerned about this issue. Based on my experience, I strongly recommend seeking other travel booking services that are more trustworthy and reputable when planning future trips in order to avoid similar situations. I cannot recommend TripAdvisor's services, given the lack of accountability and oversight I encountered.

      Customer Service

      Reviewed Jan. 18, 2024

      I booked two tours with the Tripadvisor app. I went back in a week later to book something else, and noticed the two previously booked were gone. I even received email confirmation. I also have the Kayak app and noticed these two trips are in it. I asked support what is happening, and they said they do have a problem and I’d have to contact some company called Viator. What is Viator? Support told me Viator bought Tripadvisor about 6.5 years ago. What has that got to do with trips I booked via Tripadvisor just a couple months ago. Still waiting on an update. I can’t even access the trips to initiate a refund! Tripadvisor is.

      Verified purchase
      Customer Service

      Reviewed Dec. 12, 2023

      My wife and I bought tickets for the Colosseum, Palatine Hill, Roman Forum Guided Tour Skip the Line and then she fell ill and had to stay at the hotel for a couple of days under medical supervision. We called Viator.com and Tripadvisor and they wouldn't reschedule our tour. We had paid well over $120 for the tour. We own a small business in San Diego, California and never profited from our clients mistakes or misfortunes. That is not a good business policy!

      Customer ServicePunctuality & SpeedStaff

      Reviewed Oct. 12, 2023

      I had booked timed tickets to the Arc de Triomphe through Trip Advisor (Yo Tours) several weeks before I left for Paris. I did this with all activities so I could print tickets as I was not going to purchase an international data plan. I was told repeatedly by TripAdvisor customer service that the tickets would be provided the day before. They said there was no way to get the ticket ahead of time. Why not, if they had my money and were a reputable company. And they had a no refund policy. So I had to purchase an international data plan so I could get my ticket the day before my visit.

      The day before, nothing. That morning, nothing. Finally, as I was leaving the hotel (8:30 am) I bought another ticket directly from the Arc de Triomphe as I was not sure if I would have cell service. Just before 10 am the ticket was sent, an "upgraded" flex ticket. My complaints to the tour company were met with the rudest, most unprofessional behavior I have ever experienced. And worse, Tripadvisor backed them. They continue to do business with this company despite multiple reviews citing similar problems and snarky responses to reviews from the company.

      The tour company said that providing tickets hours before the event is "how all tour companies operate." I beg to differ as other companies providing the guided tours to sites and museum tickets with audio guides all provided tickets prior to my leaving the US. I realize that Tripadvisor contracts with many different tour companies. But for them to continue to partner with this rude, unresponsive company has made me vow to never use them again.

      Customer ServiceStaff

      Reviewed Sept. 17, 2023

      This "community as they call it" consists of very rude people. They give their opinion on every word you say BUT answer the question you are asking! It's actually frustrating to post something on their forums.

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      Customer ServicePunctuality & Speed

      Reviewed Aug. 28, 2023

      Copy of Message to TripAdvisor --- The Pictures of the Schoolhouse B&B in NOTL Ontario show a different name on the building for this property. There are pictures of horse drawn carriages. But it seems as if the ownership has changed and the old name is not in use, nor are there horse drawn carriages ...or the old breakfasts which previous guests enjoyed. The pictures are "off" in a way that resembles other places with the "same situation" --- There is no room name assigned to the pictures so one must look through all the pictures to discover which room does not have stairs... There is only one review with remorse for the change... This reminds us of another property where the owners sold but no mention of new ownership is posted.

      We were shocked to see years later than nothing has changed at all from when we got our own shock and surprise thinking we were going to stay at our favorite place only to endure hardships and safety issues never dreamed of... Who puts candles out in the hallways on a carpeted floor during a power outage and says nothing to the guests? And it was the same scenario with the breakfast - used to be great, now like a motel. Perhaps some additional information on the current owners would be helpful for travelers and let them choose, to try the new ones and ask some questions before they get shocked, or tricked some would say. And you at Trip Advisor are a part of this and we note that lack of responsibility and think less of you for it, and... We lay that now publicly at your feet.

      Would you please offer the world less pain with a little kindness and customer service and honesty? Thank you. I found out at https://www.consumeraffairs.com/travel/tripadvisor.html that you apparently do not care about such things. So we will proceed with other options for travel from this moment on. AND if we use your site at all, it will be with extreme caution! We are so disappointed!

      Customer ServiceContract & Terms

      Reviewed Aug. 15, 2023

      We recently registered our business with Tripadvisor with a number of agreements to include Tripadvisor wiping reviews from another similar business at our location (different business name). A new account should have been set up instead of adding our business to an old businesses account. We requested that reviews of the previous business be wiped, as well as requested that dated pictures of the property and pictures that were not of the property be deleted. Tripadvisor didn't follow through on any of the agreed terms and went silent after our account was set up and billing was established. The account manager stopped answering his phone and there is no phone number for a general customer service for property members.

      In 6 years (we didn't actually have a membership for the first 5 years) we have had a total of 12 reviews through Tripadvisor and have had hundreds of review through Google, Booking.com, & Expedia. Half of the reviews are from bad customers that we had to kick out and they went on Tripadvisor to burn us. We have high ratings everywhere else. This indicates that the service is outdated and simply not used. We bought a membership this year (our 6th year in business), hoping that we would be able to clean up our account. We are cancelling our membership and stopping payment. Google is a more reliable source of review information.

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      TripAdvisor.com author review by ConsumerAffairs Research Team

      TripAdvisor is one of the world's largest travel websites. It primarily relies on user-generated content to help travelers choose destinations and activities that interest them.

      • Travel guides: User-generated travel guides help tourists find destinations and activities that appeal to them.

      • Vacation rentals: TripAdvisor lets travelers browse vacation rentals by city.

      • Mobile app: Travelers can download TripAdvisor's mobile app to use on the go.

      • Ratings: Ratings make it easy for travelers to focus on an area's best features.

      • In-flight features: TripAdvisor lets travelers search for flights that offer specific features, including Wi-Fi, power outlets and free baggage.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      TripAdvisor Company Information

      Company Name:
      TripAdvisor.com
      Ticker Symbol:
      2000
      Address:
      400 1st Ave.
      City:
      Needham
      State/Province:
      MA
      Postal Code:
      02494
      Country:
      United States
      Website:
      www.tripadvisor.com