Tripadvisor Reviews

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About Tripadvisor

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Tripadvisor offers travel reviews and booking services. The platform includes user-generated reviews, photos and ratings for hotels, restaurants and attractions. Founded in 2000, TripAdvisor helps travelers plan their trips with insights and booking options, covering a wide range of destinations and experiences.

Pros
  • User-friendly interface
  • Wide range of travel options
  • Helpful community feedback
Cons
  • Customer service issues
  • Inaccurate listings at times

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Tripadvisor Reviews

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    How do I know I can trust these reviews about Tripadvisor?
    • 4,663,794 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed March 5, 2025

    Every time I need to make a choice, I get really torn. On TripAdvisor, I can read the reviews from other customers first before selecting a hotel. Moreover, it recommended several hotels to me according to my destination, which made it really easy for me to make a decision. It made my trip to London very pleasant.

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    Reliability

    Reviewed Feb. 2, 2025

    We paid 800.00 extra to upgrade flight seat location for in-laws to sit on wing section. Despite paying upfront we're seated elsewhere. Despite reaching out to Trip Advisor for refund, none received. We always use Priceline because of reliability, should have stayed with them.

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      Customer ServiceStaff

      Reviewed Jan. 20, 2025

      My husband won a $300 prize through a sweepstakes and the prize he chose was to go on a food tour in St Petersburg Florida. He made the arrangements through Trip Advisor. So, We drove down from the Chicago area for our 49th wedding anniversary to celebrate. Our tour was called Central Avenue St Pete Food Tour, reservations for 1:00 pm. We were to meet at Green Bench Brewery and nobody was there to greet us until my husband noticed a woman with a badge on so he asked her if she was the tour guide and she then asked us to go next door to a place for pizza which was ice cold and we were supposed to get unlimited drinks only to find out we each got a 3 ounce glass of cider, nothing else.

      Then, I happened to walk with a cane and she was very rude and said “why did you sign up for this if you can’t walk, and I replied, ”I walk slowly”, she advised us to meet them at Bovaros for drinks, and they would be there in about 20 minutes and to just order a drink but it wouldn’t go on her tab and we would have to pay, what’s up with this whole thing we thought, so we, of course left and returned to our hotel.

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      Reviewed Nov. 25, 2024

      I have used TripAdvisor for several years (10+) to find hotels in the area we were traveling to and possible areas of interest. Over the last several months every time I try to find a hotel at a specific site I get a "We're sorry, something went wrong. Please try again later. Plan your perfect trip »" message. I have to go through their "AI" to find anything. The "perfect trip" pops up a window that looks like you can find a hotel, it even asks for dates to check. As soon as you give it a location it bounces back to the "We're sorry" screen. This site has gone from very useful to a piece of garbage without any helpful guidance.

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      Price

      Reviewed July 16, 2024

      I had a horrible experience with Trip Advisor and the vendors provided. One of the vendors provided for Puerto Rico was not permitted to pick guest at the port and informed me last minute that I need to a taxi (which cost 100 both ways) or rent a car. The excursion was a complete lost and we had to pay $65 per person for another excursion.

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      Customer ServicePricePunctuality & Speed

      Reviewed May 28, 2024

      I booked a tour through Trip Advisor's website for a Viator tour. It was written that I could cancel the tour for a full refund if I cancelled 24 hours beforehand. I needed to cancel the tour - unfortunately - and I cancelled it a full week ahead of time. Viator denies getting my call, and denied a refund. I contacted my credit card company- I explained the situation and they issued a refund. Then I received a threatening email from Viator demanding that I contact my credit card company and tell them to refund the money to Viator or they would report me to a credit collect agency and add interest fees to the amount of money they were demanding back.

      I did NOT contact my credit card company to request this action. A month later I received a letter from my credit card company informing me that they refunded the money to Viator and that I would now have to deal with Viator directly to get my refund. I repeat-DO NOT DO BUSINESS WITH THIS CORRUPT COMPANY-YOU WILL LOSE TIME AND MONEY!!!

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      Installation & SetupPunctuality & Speed

      Reviewed April 10, 2024

      No contact info or location for outfitter until 10 hr post appointment. When we did find outfitter 2 hours late, they had no reservation for us. Trip Advisor deleted my review. No refund $240. Scam site.

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      Customer ServiceStaff

      Reviewed Feb. 27, 2024

      TripAdvisor own/runs Viator.com. Visa blocked my card for online purchases due to a fraudulent charge of $2206.00 (2X) by Viator. TripAdvisor Chat Rep said she could not see who attempted to apply the to our Visa. She had zero empathy towards the situation, so I think this is a re-occurring issue. I have to call all of my prepayment companies and change my credit card number!!! I hate them!

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      Price

      Reviewed Jan. 27, 2024

      I had a terrible experience with Viator TripAdvisor, FlipKey, and Holiday Lettings recently. I made a reservation for one of their homes listed on their site months in advance, only to become a victim of fraud. Just a month before our travel date, the supposed "owner" contacted me and asked for money through Zelle payment, which raised suspicions. I immediately reached out to the TripAdvisor fraud department, who investigated and confirmed that the listing was fake. This left our group without accommodation for a trip that was just around the corner.

      Unfortunately, the area we were visiting was in high demand, and prices had skyrocketed since our original booking. Despite the inconvenience caused, TripAdvisor offered no compensation to offset the price difference and seemed to make little effort in finding a suitable alternative accommodation that was similar to our original choice. This experience has made me realize that TripAdvisor and its affiliated companies do very little to vet and verify the listings on their site. The lack of oversight allows criminals to take advantage of unsuspecting customers, and it appears that TripAdvisor is unconcerned about this issue. Based on my experience, I strongly recommend seeking other travel booking services that are more trustworthy and reputable when planning future trips in order to avoid similar situations. I cannot recommend TripAdvisor's services, given the lack of accountability and oversight I encountered.

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      Customer Service

      Reviewed Jan. 18, 2024

      I booked two tours with the Tripadvisor app. I went back in a week later to book something else, and noticed the two previously booked were gone. I even received email confirmation. I also have the Kayak app and noticed these two trips are in it. I asked support what is happening, and they said they do have a problem and I’d have to contact some company called Viator. What is Viator? Support told me Viator bought Tripadvisor about 6.5 years ago. What has that got to do with trips I booked via Tripadvisor just a couple months ago. Still waiting on an update. I can’t even access the trips to initiate a refund! Tripadvisor is.

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      Tripadvisor author review by ConsumerAffairs Research Team

      TripAdvisor is one of the world's largest travel websites. It primarily relies on user-generated content to help travelers choose destinations and activities that interest them.

      • Travel guides: User-generated travel guides help tourists find destinations and activities that appeal to them.

      • Vacation rentals: TripAdvisor lets travelers browse vacation rentals by city.

      • Mobile app: Travelers can download TripAdvisor's mobile app to use on the go.

      • Ratings: Ratings make it easy for travelers to focus on an area's best features.

      • In-flight features: TripAdvisor lets travelers search for flights that offer specific features, including Wi-Fi, power outlets and free baggage.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Tripadvisor Company Information

      Company Name:
      Tripadvisor
      Ticker Symbol:
      2000
      Address:
      400 1st Ave.
      City:
      Needham
      State/Province:
      MA
      Postal Code:
      02494
      Country:
      United States
      Website:
      www.tripadvisor.com