TripAdvisor Reviews

I had booked timed tickets to the Arc de Triomphe through Trip Advisor (Yo Tours) several weeks before I left for Paris. I did this with all activities so I could print tickets as I was not going to purchase an international data plan. I was told repeatedly by TripAdvisor customer service that the tickets would be provided the day before. They said there was no way to get the ticket ahead of time. Why not, if they had my money and were a reputable company. And they had a no refund policy. So I had to purchase an international data plan so I could get my ticket the day before my visit.

This "community as they call it" consists of very rude people. They give their opinion on every word you say BUT answer the question you are asking! It's actually frustrating to post something on their forums.

Copy of Message to TripAdvisor --- The Pictures of the Schoolhouse B&B in NOTL Ontario show a different name on the building for this property. There are pictures of horse drawn carriages. But it seems as if the ownership has changed and the old name is not in use, nor are there horse drawn carriages ...or the old breakfasts which previous guests enjoyed. The pictures are "off" in a way that resembles other places with the "same situation" --- There is no room name assigned to the pictures so one must look through all the pictures to discover which room does not have stairs... There is only one review with remorse for the change... This reminds us of another property where the owners sold but no mention of new ownership is posted.

We recently registered our business with Tripadvisor with a number of agreements to include Tripadvisor wiping reviews from another similar business at our location (different business name). A new account should have been set up instead of adding our business to an old businesses account. We requested that reviews of the previous business be wiped, as well as requested that dated pictures of the property and pictures that were not of the property be deleted. Tripadvisor didn't follow through on any of the agreed terms and went silent after our account was set up and billing was established. The account manager stopped answering his phone and there is no phone number for a general customer service for property members.

Several times now I try to book a hotel with a "special price" for Tripadvisor Plus members. I keep getting error messages about my credit card info not entered correctly - I have meticulously entered credit card info for 3 different cards, all of them in very good standing. I sign out and sign back in and, of course, then the "special price" is gone. It's impossible that this is just coincidence that it has happened at least 3 times.

DO NOT prepay ANY hotel through Tripadvisor. They do not visit hotels before they upload the hotel. When you arrive at hotel it's not as the pictures & then you are out of luck for getting a refund. Tripadvisor does not get hold of the manager for the approval of a refund and they just deny it saying they couldn't get hold of the manager. Always check the hotel and room before you actually pay the hotel.

They reject reviews without any solid reason. As such, the reviews on their site cannot be trusted. Customer reviews are all important, even when they are negative. Customers deserve to read all reviews.

The whole thing is fake. Tripadvisor ONLY promotes restaurants or hotels that will book though Viator and pay a 30% fee. All the other legit companies will not be rated. That all started about 5 year ago when Viator bought Tripadvisor. I'm in the top 3 in my area but you cannot find me there as I refuse to pay that 30% booking fee.

I wish to inform all businesses that are thinking of signing up with Tripadvisor, that you read and understand their policies. They are very strict about not removing any reviews from their website even if they are detrimental to your business. They won't even let me close my account to remove my listing. I can only say that my business is closed. All the reviews will remain online forever. As long as the reviewer seems to be within their so-called guidelines, they will let it be posted. Please look elsewhere for review companies that allow some sort review management. I have over 36 reviews on Tripadvisor. Two of them are negative and over 5 years old. If you do I search for my business on Google, the most negative review always, I mean always shows up first in a search. No rotation of reviews whatsoever. Here is the canned response I received from the so-called support team:

I made a booking for a Hilton hotel 6 months before my reservation. 5 days before my reservation they sent me an email that said I can cancel or go to a different hotel that was outside of the city. I called 3x getting different stories, but the email was true. I’m TripAdvisor plus. I pay $99/yr for good deals. This is not acceptable. I can’t trust them now so I will never use them again. They were no help when I called. Take the hotel or cancel basically is what they said. I cancelled. What if I had been going on my dream vacation. Think about this before you book with them. Will you be ok if you get this email 5 days before your trip. I have always liked Tripadvisor, but now I know what happens when things go wrong.