Tripadvisor Reviews

I booked accommodation for 10 nights over the 2016 Xmas period at Villa Cloud Nine in Seminyak in Bali in February 2016 through TripAdvisor and I paid the 50% deposit in US dollars. I paid the balance of the rental fee at end of October 2016 and within two days of making the final payment the owner contacted me to advise that our accommodation booking had been cancelled because of planned maintenance works. In total I paid US$4,587.33 to TripAdvisor which cost me AUD$6,278.37.

We rented a vacation home in Florida and was told our security deposit will be returned 10 days after move out, which was October 18th. As of today no security deposit had been returned to us. We are not able to speak to anyone, just email. They just send us emails saying the refund was released on October 18th. We were forced to send our statement to show we didn't receive the refund. The runaround is incredible and frustrating.

I was having problems with TripAdvisor's customer service. Because of this I looked up reviews of this company and found terrible ratings and I couldn't agree more. I will definitely stay away from this company in the future. I had a problem booking through them, apparently a software issue on their side, so I was not able to put the correct number traveling. We called and they said not to worry about it as the number traveling was under the occupancy limit. The owner of the property contacted us to confirm the travel number. He was also aware of the software issue concerning the occupancy levels. We had to cancel that booking due to a fire code. Although TripAdvisor admitted the problem to the property owner, TripAdvisor still wanted to keep 189 dollars as a channelization fee.

Have an old apartment? Want to fix it up quick and for free? Here's a great solution: join TripAdvisor as a property renter. Don't worry if your apartment is located in funky district. You can just change your address. List it in a nicer location than it really is on the TripAdvisor map. And raise the price! Then go fishing. After your catch pays you the full amount of the rental, email them the real address. The poor, naive traveler will make a lot of noise, claim this and that, but just talk to them a little bit. Then ignore them. Next, they'll probably go to TripAdvisor to complain to Customer Service. And guess what? TripAdvisor will support you because apartment owners are their prime customers. The traveler is the milk cow.

I have been a strong supporter of this company since its inception. I have written an incredible amount of reviews, which I hoped would be honestly analyzed. Something has occurred to corrupt this company, and I don't have enough space to itemize my complaints. I am not supporting this group online or to friends and family as I had been doing previously. Done.

I have rented properties and have never had such a bad experience. I have NEVER had a company so difficult to deal with. They outsource all of their call centers and you can't understand anyone. I've had so many questions go unanswered and I've even tried canceling my listings, but no one calls me back. They barely speak English. If you have a problem with a rental, you will have to fight and fight to try to get your money back. All they seem to care about is whatever money they're making from the owner or renter. They do not seem to care at all about the customers to the site. STAY AWAY FROM TRIPADVISOR!!!

I had a serious situation while staying at the Super 8 Motel Stillwater, MN. I wrote a review. BCA contacted shortly after, "I didn't contact them." It got handed to BCA through TripAdvisor. "Another story there, WOW." I had NO CLUE what I was about to step into with TripAdvisor & BCA. I was assigned Linda **, VP of Consumer Relations. We communicated via phone & e-mail. This went on for a few months. I explained how I along with my dog a Australian Terrier, were held HOSTAGE for 12 hrs by the Stillwater, MN Cops (Washington County). I explained "not everything at first" Abuse Of Power, Illegal Termination, Threats, etc, by the cops. No charges were ever brought or warranted on me.

Arrived at Sago Hotel in NYC and was asked to pay for two rooms when we ordered one through Tripadvisor. The hotel said they would refund the other room on Monday when the manager returned. She refunded half. Tripadvisor customer service took the complaint but did not respond.

I received a one star review from a person who was upset with our business policies! They never made a reservation or spent one night at our hotel, but complained about being inconvenienced by our reservation policies! We are a four star bed and breakfast and constantly receive four or five star reviews! When I complained to TripAdvisor about the review, they told me there wasn't anything they could do about the bogus review! What kind of people do they have making these decisions? It didn't surprise me when I see that TripAdvisor receives all one star reviews! They actually don't deserve any stars!

Through TripAdvisor, we booked Camilas casa en zona patrimonial UNESCO in Valparaiso, Chile, for 9/1-2/16. On 9/1, we spent 1.5 hours navigating Valparaiso's one-way hills searching for the place because its listed address (2-451 Urriola) was confusing. We had to climb two flights of stone steps, with our luggage. The apartment smelled of mold throughout. There was a square-meter hole in the flooring right in front of the bathroom, barely covered by boards and carpet remnants. None of those conditions had been mentioned in the ad for the apartment.

NO! NO! NO! NO to Pinecone Cottage at Joy Lodging in Eureka Springs AR. When we arrived to check in the air conditioner did not work correctly, we like it fairly cool. Owner said she would give our money back. We went elsewhere. 5 weeks later still no refund. She actually rented the cabin to someone else for 2 of the 4 nights that we paid for so we should at least get that refunded plus tax plus pet fee still nothing. DO NOT STAY HERE! (TripAdvisor refused to refund my money because the listing for the cabin does not mention air conditioning??? So, since the listing does not mention heat or hot water or non-leaking roof or absence of rats I assume that would not be covered either. Love TripAdvisor listing and will continue to rate and use their listing BUT, will NEVER book through them again.)

I am totally unhappy with Tripadvisor and their merchants. I would never book with them and never advise anyone to book with them either. I booked a trip and an emergency aroused which was life or death for myself and my unborn child and instead of reimbursing me my money I was still charged. After speaking with them and the merchant numerous times I did not get anywhere and therefore to keep me and my baby safe I did not go on the trip but was in loss of over $700. I would never ever recommend them and something should be done to close them as a business as I seen this has been done numerous times to many other people.

Property owners beware of Tripadvisor's holiday rentals agency. I had listed my property to the site and hosted a guest. I expected to get paid from holiday lettings. They claimed they paid and sent me a transaction receipt. I sent them back my account screenshot showing NO credit from their agency. My bank couldn't do anything since it concerned the bank of Americas. They kept on sending the same automated messages that the money was released from their side, and they can't do anything further. And after I called them about 10 times and spend about 200e in overseas calls, again they refused to check or help out with this. They are totally unprofessional and amateur, that is why their agency is not doing well anyways. I lost about 700e with this incident. They are outrageous. If anyone can help please do!

I need to rent a house in New England at Thanksgiving time. I found a house that would accommodate us. It had four bedrooms, was near our relatives and a plus it was close to the beach. I requested to rent it. The owner responded and said I could rent it but they wanted us to know there was no heat. Did we want to rent it anyways? I responded no, of course, we would need heat. I requested my deposit back and was refused a refund.

FlipKey division Of TripAdvisor. Found a house to rent in Ireland. Paid through FlipKey to take advantage of Payment Protection Plan. House had mold. Immediately after returning to U.S., contacted Flipkey to make claim under Payment Protection Plan. Totally blown off because complaint not made while still in Ireland. What a joke. Protection Plan never even suggested this needed to be done. This company has a 99% disapproval rating on BBB site. Bag TripAdvisor and FlipKey. Totally dishonest.

On July 18, 2016 I booked a hotel through TripAdvisor to stay at the Rodeway Inn in Chincoteague, VA. I was thrilled to get a room short notice (4 days in advance) during a popular weekend so, even though I'd never used TripAdvisor to book accommodations before and they wanted me to pay in full ($663.00), I went ahead with it. Shortly after my payment I received a payment confirmation email from a company called CancelOn (www.cancelon.com) with a receipt number AND an order id number. Then I got an email from TripAdvisor saying: Your reservation is confirmed. Your hotel reservation at Rodeway Inn is confirmed. Everything looked official, so I figured I was all set and the room was secured. I started packing.

I just experienced the TripAdvisor booking system as an holiday rental owner for the first time. A guest tried to book my holiday property and I replied to them via the TripAdvisor messaging system several times. The guest clearly did not get any of my messages as they then sent a second booking request asking me to contact them!! As TripAdvisor don't provide the guests details (until after they're paid for the ENTIRE booking, not just the deposit!), I kept sending messages via their system, some with my contact details so the guest could reach me directly. These were blocked by TripAdvisor (contact details not permitted).

The rejection, and inability to communicate directly with yourselves, unlike Booking.com is abysmal. Please check our website ** which you have rejected. Your assessment of a business application needs drastically reviewing. I do not feel I will receive a reply/response but I feel insulted that you have taken this approach. No explanation whatsoever has been given.

I have long suspected Tripadvisor artificially inflates reviews and ratings. When I left a comprehensive review about a resort in Cabo that was itemized to include things that were Good, Just OK, and Bad, I never saw my review pop-up. I re-submitted it, only to have the same thing happen again. It was nowhere to be found. I emailed for an explanation and was told that some of my statements violated their content policy (which is both vague and restrictive, especially against anything that might be deemed "negative"). Now, it was not like I used expletives or had my negative comments drenched in hyperbole, I simply stated what was bad about my family's experience at this resort. So, it would seem the Tripadvisor manufactures better ratings and reviews for businesses on their site by having a restrictive content policy and removing any reviews deemed, perhaps, too honest?

Well this past July, I basically got scammed by one of your sellers. I was looking for a condo at Myrtle Beach to sleep 16 guests. I came across a advertisement that said beachfront condos that sleep 8 guests. So I contacted the property owner and reserved 2 condos. Of course payment was due before arrival, so I paid maybe a week upon arrival. A few days before arrival, I was informed by the property owner that the 2 condos weren't at the same resort. I said it was no problem as long as both rooms slept 8 guests each and I was assured they did.

I booked and paid for accommodation in Vietnam (Ho Chi Minh) city a 2 bedroom apt through TripAdvisor. Upon arrival on the 24/8 after walking the streets with our luggage for 4 hours, trying to find someone who could help us make contact with the apt owner Johny ** booking number #: **. Who would not answer his phone or TripAdvisor inbox msgs so we could get the keys we finally stumbled upon his letting agent in a real estate office. She told us in the very little English she spoke that Johny ** was her client so she proceeded to try to make contact with him. After several phone calls (I am not sure to whom, as she spoke in VIETNAMESE) and another 2 hrs later she took us to what we believe was Johny **'s home address where we stood and knocked on the door for over 20 mins. No one came to the door.

Having been trying to receive a £50 damage deposit. Guests had a BBQ on the decking of my holiday cabin. This in itself is total madness. Why would you have a BBQ on wooden decking of a wooden cabin? Then they left the hot BBQ unattended!!! It then blew over and burnt 2 panels of the decking. I suppose I should count my blessings that they didn't burn down the whole property!!! The guests did not tell me about the damage until after they left. They seemed to have panicked and got the damage repaired in the cheapest way possible. The decking used is not to the same standard of the existing decking. It is not the same pattern and it is not the same colour, far from it. The decking has not been treated with the correct weatherproofing treatment. So all of this needs to be rectified.

We tried to have our B&B listed for over 4 weeks and received all kinds of apologies, excuses, and promises about resolving their impossible process. It has never been resolved (we are not listed) and they don't seem to have rational explanation. We have emailed, called regularly, and tried to jump through all of their hoops without success. We've given up. They clearly do not really want new listings of our nature for some reason. Makes me question what else they do that's not trustworthy.

TripAdvisor allowed a one star review on my listing that is not about my company at all. But they have refused to remove. I am file suit against tripadvisor for slander. DO NOT BELIEVE THE REVIEWS ON TRIPADVISOR!

I have NEVER had a company so difficult to deal with, siding with the false advertising of a rental. I am so angry right now and feel like they've just stolen my money. The customer support doesn't care that photos on the listing do not accurately depict what's there. What one "support" person told me today was that the seller of the listing is getting "good reviews" and he didn't see a reason why I should have a problem.

I am a timeshare owner who rents out my extra time. Yes, the phone number is a bit difficult to find. It's under help and pick an option then you can say, "need more help" and then it gives you the option to call 1-877-354-7539. I too had trouble with TripAdvisor. My first booking requested twice on a rental that was not available. I must have accidentally sent a quote and she paid it. I told her that it was not available and to cancel on her end. This was also her first time using TripAdvisor. They charged her a booking fee and would not refund it.

I have received another threatening letter from you telling me to pay for the full cost of a holiday I have not had with Silka holidays in Monschau Germany. At no time was their cancellation policy explained to me because I could not pen their attachment which I complained to them about. Asked them to explain. Which they refused to do till in the end I cancelled. I cancelled because they refused to give me any photos or detailed info till I cancelled, only then did they tell me I owed them the full cost of the holiday for a squalid little cottage in Monschau without being aware of their terms and conditions. Not a cancellation fee but the full cost of a squalid cottage. E600.00 plus. And you tell me if I don't pay for something I have not had, English law means nothing and the fees will escalate. What an appalling threat from you???

Rented a home in Charlotte, NC through TripAdvisor, my first experience with this site. The ad listed 3 bedrooms. After booking two months in advance, and corresponding with owner, I find out that there are only two bedrooms and some air mattresses. I gave the emails, the ad and a copy of an ad for the same rental (but listed correctly as 2 bedroom) on Vacation Rentals By Owner to the TripAdvisor customer service. I wanted my money back. Didn't happen.

I have properties listed and have never had such a bad experience. They outsource all of their call centers and you can't understand anyone. I've had so many questions go unanswered and I've even tried canceling my listings, but no one calls me back. Now, I get multiple calls a day at our office from these people. They hang up on me repeatedly, they barely speak English and now I feel like they are harassing our office staff. Yesterday they called 5 times in a row and hung up on us every time. WHAT KIND OF COMPANY DOES THAT??? We are very busy and don't have time to deal with this. I ask them to stop calling every time and the next day they just call again. I'm so done with this horrible company, but there is no way to make them stop.

I am an owner and dialed I don't know how many numbers and one was a recording and hung up. The other sent me to Flip Key who I do not have an agreement with. I not sure they didn't steal a booking from vrbo. Finally got someone who kindly put me on hold till eternity. It's a lousy company to do business.

I ran a restaurant for 3 years and used TripAdvisor. In the 3 years, I had nothing but headache, anger, and lousy customer support from them. If a customer posted from my place (after I had logged in at the same location), they penalised us as having written our own review. We were knocked from number 2 to number 15 on more than one occasion. There is NO FEEDBACK CHANNEL for business owners except for clicking options on forms. When you express your discern for the services they offer, they give you canned responses. It's the most infuriating customer service anyone will ever encounter.

I went to TripAdvisor as it had never let us down regarding reviews, but never purchased and never will again. Besides it charges everything in dollars which means I have to pay conversion fee (Wichita is not cheap) adding £10 and upwards to each booking. I made a booking for Indian shores Florida and got an almost immediate response from the owner. So I thought this is good, but that was the start of a disaster. About two weeks later I got an email from TripAdvisor telling me about a property in Indian Shores and asking for monies. So I sent monies and then realised it was a different property to the one I had original purchased so I immediately cancelled and explained to them that their email had made me panic and send monies not knowing that it was a different property. Any way what company sends you more properties when you have already booked one with them!!!

Good luck trying to reach a human being if you call them. First, there is no option to press "0" to reach a telephone representative. Instead, you have to listen to all the options and when they don't mention one that applies to you, you have to listen to them all again and pick one that is the closest. Then, guess what, they transfer you to someone else and you get to wait again. Looking at my phone screen I see I've been at this for 33:09 minutes and counting... still on hold.

I booked 3 different apartments for my holiday in Italy. Of the 3, only 1 has returned my 'breakage deposit'. This is a month after my holiday. There were no breakages on the other 2. I am €300 out of pocket - plus bank charges of approx £20. I keep emailing Tripadvisor, and get no reply. Dear reader, be aware of the 'breakage deposit' scam, and don't use Tripadvisor to book an apartment, unless you're prepared to sacrifice your 'breakage deposit'.

I have used Tripadvisor many times in the past and been very happy, BUT NEVER AGAIN!!! I booked a house in Ypres for a party of 7 in November 2016, but had to change the dates of our trip. The same house was not available on the new dates so I had to book another. I am now unable to obtain a refund of my deposit of £89. Tripadvisor is blaming the home owners small print on refunds (which I cannot find) and the home owner is saying it is Tripadvisor's policy not to refund a deposit. At the end of the day someone has my money and I would like it back, I gave them enough notice (4 Months before my trip).

I think the application or platform to write reviews is a great way to see a common thread, good or bad for what you are interested in, TripAdvisor is a great place to come for that. The problem (at least for me and anyone concerned about animal welfare) is that they support tour companies that base their profits in the use and abuse of animals. For example they promote elephant rides. Tourists should be informed about the cruelty involved in the "breaking" of a wild elephant called "Phaajan" (look it up) by giving certain tours a "rating" so that the common tourist is prompted to become an informed traveler. Some people just don't know that their new & exciting experience has been at a very high and cruel cost to the animals involved. TripAdvisor can and should do better.

I found what I thought would be a wonderful birthday gift for my husband - a 3-day stay aboard a yacht in Annapolis, MD. The post for the yacht had many nice pictures, but no real information about the boat, the amenities, available activities or their prices. I asked for further information but was informed I could only ask the owner questions AFTER I made my non-refundable deposit (over $1000). Stupidly, I paid deposit. I contacted owner about details - location of yacht, contact #, FAQs from previous guests, what we should/shouldn't bring etc. After four months of back and forth and partial answers (the owner didn't give directions but the name of a restaurant in Annapolis where we might find parking - I live two states away!), I noticed listing was no longer available on TripAdvisor.

In general, I have used TA to book restaurants and hotels. I write fair reviews and they are usually good to excellent. Yes, my opinion but I support it with examples. OK. Here's the problem. My husband and I recently booked a B and B that was highly recommended by TA reviewers. We booked directly. When we arrived, I couldn't believe how shabby the place was. I felt like we were being put into someone's grandmother's attic. The bathroom was tiny 1970's style. There was random old furniture around the room. No decent chair to sit in and read. The owners were lovely so I didn't write any review at all. The cost was very high. But how can this be???

After placing an order for a hotel room, I then had to cancel due to a storm. When I contacted TripAdvisor, they told me that was fine. I never received the money in my account, so I contacted them again. I was then told I needed to contact a different company in order to obtain my refund. Why was this not disclosed from the beginning? They make it so easy to pay them, as long as they don't have to pay you back! It seems this company is not interested in helping people, but would rather scam them. Just contact the hotel directly, or I have had great service with Hotels.com. Thanks!

Hi folks. I just was in Peru in September and after a long time searching, I find that Eco Path Trek is cheap and great, and I went to all of my tours with them to 5 days Salkantay trekking way to Machu Picchu, and Manu Amazon jungles 4 days, and short 2 days trekking to Ausangate, and simply I can say that I was so happy with them that I prefer to buy touristic bus ticket to Puno and also Uros Island tour from this agency!! Before arriving there I was thinking the quality should be low because their price is so cheap and good, but I was shocked when I saw how it was good. The manager Elmer is so lovely boy and too professional. That was amazing and simply if I come back to Cusco (definitely will happen), I don't need to search again and I will go definitely with this fantastic agency for sure!!

They told me 1 amount but took a whole different amount out of my account for a city view in Ocean City but I booked an ocean view. Now I'm stuck at the beach watching cars go by...never again.

I was a faithful user and believer in TripAdvisor and relied on it for all my travels. I booked a very expensive room in a chateau in France. Upon our arrival, we were shocked when we saw our room. It was filthy, no window and the size of a cupboard (700 euros a night). We immediately complained to the owner and wanted to leave. He would not refund our deposit or give us another room. We told him we would write about our experience on TRIPADVISOR. His reply was "GO AHEAD! WHATEVER YOU WRITE, I WILL HAVE IT TAKEN DOWN." Well, we left that chateau and wrote about our experience and the room quality. Surely, our negative but TRUE review WAS immediately removed, never to be seen by anyone. How is that possible and how reliable, truthful and legitimate is TRIPADVISOR? We will NEVER use them again. VERY DISAPPOINTING AND A SCAM.

I will never EVER book through these people again. Between them and FlipKey, I thought I was going to lose my mind. And beware, if you book a home through TripAdvisor, you may be dealing with FlipKey... which adds another layer of confusion. Never again.

I own 2 hotels in Buckie in the NE of Scotland. They have always been number 1 and 2 on TripAdvisor for Buckie. Recently we added a tablet to our reception area at Rosemount so that guests could give reviews on tripadvisor rather than write in the visitor book. Tripadvisor have now deemed all of the reviews made to be fraudulent, removed previously live reviews and downrated Rosemount from 1 to 4 in the ratings. I have tried to talk to them but just get told to email. I have sent several emails and received no sensible reply, other than a lesson in statistics. One email told me that the fact that so many reviews were made from same IP address "tripped" their system yet another email from another person told me this was not the case. They will not address the issue and reinstate the reviews, neither will they reinstate our previous status in the ranking.

I have been cheated by somebody recommended by TripAdvisor. I have paid the house rental and also 1000 euro deposit as asked by the owner (possibly non existing). I want this euro 1000 back, as the fact that he asked me this deposit is your fault. I consider all this story unacceptable. Not only I am losing 1000 euro to a thief but I do not know where to take my family in vacation. FYI, I was going to buy also the plane tickets to Sardinia!!! Please inform me ASAP if you can return me also the 1000 euro. Anyway I will enter a BIG NEGATIVE FEEDBACK ON TRIPADVISOR THAT I WILL NEVER TRUST AGAIN IN MY LIFE.

I accidentally double booked our vacation house and within an hour called the vacationer to explain what happened. Then I tried to get TripAdvisor to refund their money. I explained I wanted to be sure the vacationer was not charged and was allowed to make other plans. TripAdvisor said sure they could release his deposit but I would be charged $150. This was taken off my next payment from them. I just had finished a booking with them for 10K extended stay. And they charge me this ridiculous fee for something I took care of immediately. My concern was to quickly reach the vacationer. Their concern was to make money off them or me. I am not happy with this kind of service. My vacation home is very popular on all sites I have it listed on. I have not had this kind of service on other sites. I am very disappointed! I will be using other sites.

I am new to using TripAdvisor. I have had two guests to date, unfortunately, I had to cancel a 3-night reservation due to an emergency situation. I attempted to contact the guest two times, and offered an alternative place to stay, but received no response. In respect to the guest, I called TripAdvisor customer service to assist with this cancellation. The customer service representation was unfriendly, and said I would be charged a $150 cancellation fee. Shortly thereafter, I received a confirmation that my next reservation would be debited $150. There are several alternatives to TripAdvisor (VBRO/Airbnb) where customer service is easier to contact and more user-friendly. I have removed my listing from TripAdvisor.

You want objective and accurate reviews for traveling but TripAdvisor won't give you that because they suppress the bad reviews so that you never see them so their hotel reviews are WORTHLESS. Don't trust TripAdvisor.

TripAdvisor is a total scam, never use them. Go through owners instead. After cancelling my reservation with the blessing of the owner, I spent hours on the phone with TripAdvisor getting the run around in India receiving false information and delays and ended up paying $162 booking fee despite canceling within 12 hours of the reservation. Buyer beware, never use TripAdvisor.

In order to contact a potential host one must first book dates. Even if one's question is about dates or policies not listed online, one must book dates. This is where the real irritation begins. Tripadvisor's drop down calendars do not work. Period. I tried touchscreen, keyboard, Windows, Android, you name it. THEY DO NOT WORK. Consequently, one CANNOT BOOK A RESERVATION OR ASK A POTENTIAL HOST A QUESTION. People who lease out their properties need to be aware of how much business they are losing because Tripadvisor does not function in any capacity.

I booked a holiday letting in France but unfortunately had to cancel it two days after booking it. They would not refund my deposit. On their website it stated that you had a number of days to cancel but this was false to my amazement. Buyer be very aware. The web looks amazing but the customer service is terrible. Their service is not for the customer. They look after the company not the customers.

I posted a complimentary review for a travel agency which made arrangements for a trip for my family to Peru, however, TripAdvisor spent a couple of weeks "reviewing" and then rejected my review. It seemed to be a generated response stating I needed to comply with TripAdvisor's guidelines, however, I did follow the guidelines. Also, when I tried to review my submission it is nowhere to be found. I really want to provide information and compliments for the travel agency, Cusco Punku, and feel they deserve the review, but TripAdvisor will not allow it. VERY disappointing!

I booked a room last night through TripAdvisor. The 10% discount code is WWSAW. Over and over I went through the checkout process, scrutinizing the place to enter it. There was no place. I went ahead and booked thinking I could just contact them to get it corrected. Of course, there is no way to get contact and get this apparently false advertising corrected. I will never, never use them again. I lost a lot of money. I called the hotel. If I had booked directly they match the price and give senior and AAA discounts. Don't be fooled. There is no financial benefit to using them.

I booked one of my hotel based on the positive reviews posted on TripAdvisor but to my utter dismay, the hotel was complete opposite to what was described on TripAdvisor. Moreover when I tried to put my genuine review of the hotel, they put it on hold mentioning pending of approval. It is clear that TripAdvisor is just a fake website and only put fake reviews. Please avoid it as you may be fooled next.

We found and booked and PAID for a residence thru TripAdvisor flipkey and followed all the instructions on the specific residence from TripAdvisor's site. WE WERE SCAMMED. TripAdvisor has been evasive about their responsibility. I guess their site is not monitored as to the authenticity of any of their offerings. This sucks.

I booked an apartment/vacation rental in Curacao using my iPhone. However, when I wanted to cancel the booking, it was impossible to cancel via my iPhone and I had to find a computer to access the "Cancel Booking" button. I was at the hospital with my father in ICU (hence the need to cancel the booking) and so this really was NOT a convenient option. I messaged the vacation rental owners as well as TripAdvisor and each time I was provided the same response - which was a script and did not resolve the issue I was having. Then I was told to call TripAdvisor at a UK number. The whole experience was unnecessarily stressful during an already stressful time and not appreciated.

I made a booking for my wedding accommodation abroad which was very exciting (since it was a surprise for my fiancé). I was given a set period of 7 days to pay the balance. On the 4th day my handbag was stolen when I was out shopping which was incredibly distressing. Amidst all the chaos of losing all my bank cards one of my realizations were that I wouldn't be able to pay the balance of my accommodation as the bank couldn't get my new cards to me in time. I emailed TripAdvisor twice and the owner of the accommodation. No response from either which isn't very encouraging at all. I then called TripAdvisor. They directed me to 5 different people, most of whom were in Bulgaria and although nice, couldn't understand what I was saying. Eventually I spoke to someone in India and they told me it was tough. I would lose my deposit and my booking. So, in effect, I was mugged in the street and then mugged by TripAdvisor, both equally traumatic.

I posted a review of a Holiday Inn in Charlotte and described how my prepaid reservation wasn't honored and it caused me a major inconvenience as I arrived at 1 am. They comped me one night but said I lost confidence in them. TripAdvisor has withdrawn my review 3 times. First time they said I could not review something I didn't experience. Assume hotel suggested if I didn't get my room how could I file a review. Next time my review was too judgmental. I finally submitted a clean factual account. They said it still didn't meet their standards. I cannot think how I could write my review more objectively. What is up? I believe TripAdvisor has to keep peace with big chains like Holiday Inn to suppress negative reviews. Beware of the reviews you never get to read.

If you post a negative review on a hotel you booked through them they delete it... I posted about Extended Stay America in Denver, CO on Easter Ave having a thief among them which is the truth and it never made it to their website! Never stay there and never use Advantage Car Rental. I will never book through TripAdvisor again.

We reserved a room through TripAdvisor (Getaroom). We got to the hotel and they said they had no record of payment. Our receipt from TripAdvisor said paid in full. I called the Getaroom number and they did straighten it out. We should not have had to do that. The hotel was not very apologetic. They just said, "You should not use booking services and should call the hotel directly." So this makes me wonder if it is the hotel's fault or if it was Getaroom's fault. I don't think the hotels want you to get a better rate using a booking service, so they'll just charge you twice! Yes, I am being sarcastic, kind of.

I used to like TripAdvisor but they have no complaint system and they require at least 100 characters, so I will not bother doing reviews for them again.

It WAS a total pain with the constant pop-over ads on TripAdvisor's site. They now appear to have killed all the links to the subject business. The "website" shows as a link but does not work. That's with Safari on iOS and Safari on Mac. So, no way to get out of Trip Advisor without doing another Google. Our secretaries at work stopped using Trip Advisor a while ago. Too much garbage to wade through. I stopped once the website links stopped working.

Own a bar business in Indonesia, went pretty well until TripAdvisor came along and allows fictitious reviews to be uploaded by random people. So many times has my venue been the victim of angry people, competitors and the likes, who have never even been to my bar. I've recently received a (yet another) horrible rating on my TripAdvisor with an author claiming that we sell Gin and Tonic for 50$... Who sells Gin & Tonic for 50$??? When I go to the TripAdvisor admin. to try and get this review removed they do nothing even when I prepare a photo of our menu that proves this information is incorrect. That's a 1000% exaggeration on my pricing and still they do nothing... Honestly, my bar does fine without TripAdvisor; but it's when people leave ridiculously made-up reviews that really destroys a business.

Where do I begin? The biggest thing is this company hires overseas staff. When I call (no toll free number) customer service I can barely understand anyone that answers the phone. The booking fees are outrageous! Why would any renter pay a booking fee when they can go on other websites that do not charge one. As a rental property owner, I lost bookings because of the fee. Also, the cancellation fee is unacceptable. My rental property sold prior to several rentals. I offered the renters several other cottages on the same beach and they declined. I, as the property owner, had to pay the $150 cancellation fee!!! I will NEVER do business with this company again nor any of their affiliate sites. Big scam and horrible customer service. Renters, go to another site where you don't have to pay a booking fee. No need to pay one!

When I log into my TripAdvisor account I can see that my calendar is up to date, however when I sign in as a prospective renter and visit my rental on the TripAdvisor site, my calendar is blank. There is no assistance from anyone at TripAdvisor; when I call all I get is a recording offering situations I do not request. I have also requested that my "automatic-renewal" be cancelled, as I no longer wish to list with FlipKey as their site does not function properly and there is no customer service. It is very frustrating getting request after request and the dates are unavailable, but not showing as so on my TripAdvisor online calendar.

I booked to stay at a bed and breakfast in Burnaby from July 22nd to Aug 6th of 2016 through TripAdvisor many weeks ago. Within a day of booking my husband and I decided that we wanted to stay at the B and B for a shorter period of time. I went back to the website and could not find a way of changing the booking so cancelled it and rebooked it. I phoned TripAdvisor but was told they don't deal with it that I would have to go through one of their partners, Flip Key or VRBO.

CAUTION!!! Do NOT book your travel reservations through "TRIPADVISOR" or their "BookIt" partner. My Bryce Canyon Lodge (National Park) room could have been booked through the National Park, but I thought what the heck, I'm here on TripAdvisor, it's good, right? So I booked through them. It went to some English travel company, Miki Travel, and they have a $97 cancellation fee!!! I am so unhappy, to be canceling a week early, plenty of time for them to re-book the room and be treated this unfairly. What a scam. NEVER AGAIN!

I booked a horrible cockroach and mold infested unit in Atlanta called Downtown Urban Pioneer, owned by Richard **. I was in there five minutes and texted the owner that I could not stay there due to the mold. He apologized for my ordeal, and TEXTED ME THAT HE WOULD REFUND ME IN FULL. I was in the unit 5 minutes. He did not initiate the refund as promised. TripAdvisor would not help me in any way. They processed the rental anyway, in spite my not staying there at all, extracted the money thru PayPal, and PayPal also has walked away and will not help me get back my money. I am out 543 dollars, and I did not even receive the security deposit back for a unit in which I did not stay. I was advised to "Go after" Richard ** the owner.

We recently booked in TripAdvisor hoping it's a big company and they will never fool their consumer. I booked last March 16 but the next day I have to cancel due to emergency. I called the customer department and they are NOT helpful at all. When you booked online for a vacation USUALLY they have a policy that you have 24 hours to cancel the least they can do BUT not with TripAdvisor. Once you click the button that's it, they will never return the MONEY whatever your REASON. They will screw you. NO SYMPATHY WITH US CONSUMER!!!

I never write a review but I have to say this is the worse experience I have ever had booking a place. This was the first time I used TripAdvisor and my last. It was a horrible experience. Customer service representatives aren't friendly and seemed to be bothered when you are concerned about the reservation being wrong. 3 days prior to the arrival date promised to be called back. Did not happen. I had to call back to try to resolve the mistake made.

In the past you checked out a place, eg. a city, and immediately with TripAdvisor you got access to their reviews. Now you are about ready to read their recommendations and you lose it and must transfer to the Trip Advisor app and the place you were interested in is no longer there. You must start over. A REAL PAIN.

This was a message I forwarded to Yelp previously, it puts TripAdvisor into perspective. "I just wanted to reach out and thank YELP for being true to its roots. My girlfriend & I have been utilizing a plethora of social media platforms including Yelp & TripAdvisor to boost our 'foodie' presence. Having posted upwards of 100 reviews on both sites, I can say without a doubt that TripAdvisor is a scam and that Yelp is the only honest forum for reviews out there.

Untrustworthy. Submitted two reviews to tell of my wife and I's experience at the hotel in Bermuda the Fairmont Southampton where my wife was robbed. I did not see the reviews posted. They said they were pending. When I contacted TripAdvisor they said they violated their terms of service as it was not my experience. So I would have had been robbed at the Fairmont to submit a review to let people know the Fairmont was not safe?

I never take the time to write reviews but TripAdvisor/Flipkey is soooo bad I have no choice. First problem, the calendar on their website doesn't work well. It let two bookings reserve the same week. Even though it was their website that made the error, they still charged me 150.00. They provided no help to the guest. I had to cancel. I found the guest another place to stay. The agent was not only rude to me but they were just as rude to the guest. I have spoken to so many people there regarding the 150 dollars and ZERO has been accomplished. Their business name should be "I'm sorry" because that's all they ever say to you on the phone. I'm sorry doesn't fix or solve problems in the real world.

Prior to TripAdvisor purchasing VacationHomeRentals.com, my property was listed both on FlipKey (a subsidiary of TripAdvisor) and VacationHomeRentals.com. I pay a yearly fee for my listing on VacationHomeRentals and pay a per encounter fee for leasings on FlipKey. Guests also pay a sizeable leasing fee when they go through FlipKey (averaging 1/2 the actual cost of the rental - ex. a recent rental for $852, the guest is charged $1215), this does not include the fee that I pay. Despite the fact that this is outright gouging the guest, this is all legal (I guess).

In previous years, I was listed on Flipkey as a paid subscriber and on holidaylettings.com with a free advertisement. In the past year, FK and TripAdvisor have blindsided their paid subscribers (who can openly communicate with querying customers and don't have to use the FK payment system) by subjugating their queries and channeling most through the FK/TA sites which DON'T allow open communication with their querying customers. Instead, FK/TA's objective is to force homeowners to ONLY accept payments through FK/TA which costs more than 10% of the rental payment. Moreover, FK NEVER answers the phone. Their customer service is abominable. I am very unhappy with FK/TA which have, in my view, deceived their paying subscribing rental homeowners. PITIFUL!!!

Almost two weeks ago we made a reservation for a cottage and paid a deposit of almost $500. We cancelled the reservation less than an hour later, and TripAdvisor is refusing to refund our security deposit! On April 27, at about 5:00 pm, we used TripAdvisor to reserve a cottage near Yosemite, CA for four days in late June. The cost of the rental was $1,722, and we had to pay a security deposit of $494. The security deposit was charged to American Express, and it was recorded as processed on the next day.

Last May, I stayed at Iberostar in Cozumel. When I returned home, I realized my jewelry had been stolen. I wrote a review on TripAdvisor and they refused to post it. This year, I stayed at Melia Beach Club in Cozumel and, although it had a beautiful view, that was the only thing it had going for it. The food was horrible and the lounge chairs on the beach were all broken down. I wrote a review on TripAdvisor and again, they will not post it. TripAdvisor must not post any reviews unless they are 4-star or higher, which is unfair because the public should be made aware of hotels and resorts that are of an inferior quality. I'm wondering if TripAdvisor gets paid by the resort NOT to publish a negative review. It is quite maddening! TripAdvisor does NOT have accurate reviews!

What gives TripAdvisor the right to show that my Cabin Resort is "sold out" when it isn't? I am a paid subscriber to FlipKey, have been for many years. I used to get 5 to 6 inquiries from FlipKey a day, now I am lucky to get 2 a week. But my problem is with TripAdvisor. I have had a listing on there for years, about 8 years now but never paid for a business listing or anything like that. I am ranked #33 out of 68 I believe it is, I have 10 - 5 star reviews on TA and 22 on FlipKey. If someone searches for cabins in Eureka Springs, Arkansas I do come up in the list but when they hit the show prices button a pop up window comes up saying "sold out" and to check the other places they have showing availability.

TripAdvisor is not responsive to complaints about unfair reviews or pictures posted on their sites by people who just like to complain or who get a charge out of seeing their pestilence in print. Anyone can post anything and TripAdvisor will allow it on their sites and other sites to which they are connected. There is no filter and no way to remove unfair reviews or pictures posted incorrectly. It's a site for disgruntled and ill-mannered persons to spew their venom.

I made reservations with several Florida hotels through TripAdvisor for an upcoming vacation. I never got any confirmation on an email. My credit card got billed for one of the reservations. There is no record of any hotels being booked on TripAdvisor and no way to contact TripAdvisor about them. There is no way to speak with any live person about anything.

We are owner of a Guest House in Zakopane where we have 11 rooms for rent, accommodating up to 35 people in double, triple, studio and 2 rooms suite and penthouse. At the beginning of April I received a reservation request for accommodations for 11 people. I checked our room availability and confirmed the reservation. In my confirmation letter I asked the guests how many beds they needed and how many rooms. So it was after I confirmed the reservation (just a few hour later) I learn that they need 11 rooms (1 person per room), explaining that they are males and need separate rooms.

I had 2 forum threads with lots of useful replies on TripAdvisor. Both were completely removed without any warning or notification, so that one cannot even read them. Actually about lots of posts are deleted from any thread (created by other posters).

I contracted to rent a condo in Belize through the TripAdvisor website. I was asked to place a deposit of $1060 to hold the unit with the full remaining balance to be paid on 4/19/2016. My wife suddenly became ill and is being operated on for heart issues and can no longer travel out of the country in June which is when the contract was for. I contacted the owner on 4/15 and she graciously agreed to refund my full deposit. She sent a letter to that effect to TripAdvisor and they agreed to send my deposit to me. I have talked to their "customer service" people in India for a total of 2.5 hours trying to find out when my refund would come. I was told that if the owner allowed this she would end up owing TripAdvisor a $150 dollar booking fee but TripAdvisor would credit me for the full amount of my reservation.

Wow, I am so pissed about my experience with this scam of a company. On Thursday night, I was looking to rent an Oceanside condo for 5 days in July. Before I could enter my dates, they asked for my PayPal number and I was told that they would only debit my card, through PayPal, if the dates that I requested were available. After I entered my dates, about ten minutes later I received a pop up message on my iPad from FlipKey/TripAdvisor stating that those dates were not available. At that time, I booked a higher priced condo elsewhere and paid for it since dates for summer were filling fast. Then, the next afternoon, I get a message from PayPal stating that FlipKey/TripAdvisor had debited my card for the first booking that was supposedly not available, to the tune of $980. Don't even bother trying to get a hold of anyone from this company, it is nearly impossible.

We searched for a 3BR, Bath apartment in the North Miami area, and we found an apartment in the Continuum project listed under number 85695. To make sure that we understood the features of the apartment we contacted the owner as listed on the website of Trip Advisor. After contacting the owner and confirming that the apartment fitted our requirements we received an invoice from Trip Advisor LLC (tripadvisor-booking@europe.com) with the confirmation of the booking and payment instructions (wire transfer to Barclays Bank, UK).

I am writing this letter to express my frustration with "the world's largest travel site" TripAdvisor, favoring hotels who pay for advertising. Two weeks ago I received an email from TripAdvisor administrators stating they changed their algorithm for reviewing businesses to make it "fair" for all hotels and that these changes may reflect on the ratings of businesses over the course of several months. Just 3 days went by and my hotel dropped from a prominent number 2, a position held for almost 3 years with minor fluctuation to number now 8 in just one week for the area with only 12 hotels, including one that has been closed for 3 years, at the 12 position. Over all on the Island we have flunked again in a week from 8th position to 28th, never in 10 years of being on TripAdvisor has any property ever had dramatic changes applied.

As an update to my earlier review, the chap in London called 24 hours late and the problem was resolved. Very grateful for that of course but why does it take so long? Anyway, enough for now. I have my accounts access back and will hope it does not happen for the third time.

I own two vacation rental apartments in Florida. TripAdvisor charges such a high booking fee to guests that it prices me out of the market. Airbnb charges a low 3% booking fee, and their level of customer service is much better than TripAdvisor. Travelers should go with Airbnb, and so should property owners.

I recently booked a rental in Manhattan, then my plans changed, so I contacted TripAdvisor and the owner to cancel. Since I cancelled and then the owner contacted them to request my full refund (and not the other way around), TA advised me I will not be refunded a $199.25 fee. I was even told by a TripAdvisor rep shortly after that I would receive the refund since the owner contacted them to request a full refund. The owner refunded me their entire portion, but TA will not. It's frustrating.

Worst customer service EVER. Had until 3/20 to pay for a booking but they don't tell you that it is UST at midnight. So not only did they cancel my booking at 5:30 am on the 20th, they kept my deposit. Now, I have nowhere to stay and they won't give me back my deposit.

I have repeatedly attempted to get in touch with Tripadvisor to no avail. Their site is impossible. You can't talk to a live person and there is no e-mail. I've been trying to get payment for a guest that has been here 5 days and have yet to receive payment. I found the correct place for an inquiry for payment and it said I would be paid the 28. Today it says I would be paid on the 29. My guest leaves on the 31!!!

Boo!! Trip Advisor/Flipkey!! Learn from what happened to me!! I paid in advance for an apartment rental for a vacation in New York City. I am a senior, and I got to the apt. house with my small granddaughter, only to be told that the "owner" had cancelled. The doorman informed me that his name was not "Darren" as he had given me, and the apt. number was not even correct. I called "Darren" to find out the story to which he asked "didn't you get my email or one from Trip Advisor? Your reservation is cancelled." I answered no but later found out that the email came when we were on our long plane trip from AZ, the same day. So, I still could not have done anything!

When booking a vacation rental on TripAdvisor we contacted the owner of the property. We made arrangements and hit "Book" on the FlipKey website. Soon after, we received an email telling us where to wire the money. After wiring the money we wanted to ask the owner if there were other places to rent in the area as well. This time we called the owner. She informed us that she never received any email from us. It was difficult to contact TripAdvisor because of its obscure help contact info posted, but when contact was finally made they were not helpful.

I listed my property on TripAdvisor/FlipKey and after a couple of months I got my first renter. 24 hours after my renter checked-in, I tried to log into my TA acct and got a message that it was 'suspended'. I called customer service and was told that 'someone from the team would be in touch'. I sent several follow-up emails only to get the same response. 3 days and several emails later, still nothing. I called Customer Support again and finally got transferred to an "Allie" from the Trust and Safety Team in Boston who told me that yes, my account had been PERMANENTLY suspended a few days before and NO she would not tell me why and furthermore, a complete refund had been posted to the renter who had since checked-in to my property and left.

I was told that LANTANA apartments in Barbados was reputable. They changed my TripAdvisor information by personally looking up my credit card info and changed it to husband's name. His card number (which I hadn't even given them) and name was then on MY TRIPADVISOR account... and LANTANA resort/apartments in Barbados charged me $750 for a FREE 24 hour CANCELLATION to book the LAST ROOM LEFT (teaser)... and then when I cancelled 4 hours later I was charged $750 onto my husband's card number. DO NOT USE TRIPADVISOR!

My professionally edited negative review was rejected.

I was booking a ticket with tripadvisor.ca and some things came up that I could not believe it. This site claims to help advise people who are travelling however they lack knowledge on the topic. I was trying to book a flight to Iran from Canada, and the website mentioned above claimed that because of US government regulations, I am unable to travel to Iran. I would like to ask what exactly travelling from Canada to Iran has to do with the US government. This makes no sense.

BUYER BEWARE when booking a reservation on TripAdvisor. Using TripAdvisor to book a hotel or other travel has important risks they do not tell you. I had a terrible experience trying to get a hotel reservation changed. TripAdvisor simply brokers their reservations through other companies ("partners") which they have no control over. In this case it was a company called Getaroom. When calling TripAdvisor to inquire about the reservation, it took about 25 minutes to have them contact Getaroom and then TripAdvisor simply made the connection and got off the line. Getaroom has awful customer service. They don't seem to be concerned about customers at all. They were obstinate and unhelpful. One TripAdvisor representative told me that they always have difficulty contacting Getaroom and they are not responsible for Getaroom's customer service.

Launching a new small hotel, I get a single review intended for another establishment by mistake. After a week of calls and emails, completely ignored, useless call centre. Massive company takes your money and does nothing to help. Worse experience of dealing with a corporate entity. They need a total re-think or they will disappear slowly but surely. As a result I'm filing for a refund of 750.

I have been trying to contact TripAdvisor and FlipKey which are sister websites, to no avail. I have sent constant emails through their website in regards to a blocked account on a property listing to reply to booking inquiries, only to receive automated replies which has absolutely nothing to do with my issue. I checked on Facebook pages and both their problem-solving and performance is down to nil. Why are these websites still operating it seems without human resources? There are no Australian contact numbers here who I can speak to. I do receive automated emails that monies have been paid but have yet to see any. This has become a scam and I will report it to the Australian authorities tomorrow. If you have a complaint with these websites call 1300 850 115 or email to info@acma.gov.au for these websites to be removed asap.

I have tried to book a vacation in Spain with TripAdvisor but got the error "some of the card field values are not correct", although everything was fine. To prove that, my online banking application shows the amount blocked from my account. TWICE. While the hotel of my choice did not receive any confirmation of my payment.

I receive advertisements from TripAdvisor via my fax number. I called because my family was planning a trip to Puerto Rico. When I called back to make the reservations they told me they were no longer going there and that I could get a refund, but again when I called back to check on my refund I was told that the packages were non-refundable and should never have been told my money could be refunded. Each time I've called back the last person I spoke with no longer works there. The company are the ones in default not me and yet they have my $658. I want to complain directly to TripAdvisor but can't find any resource to do that. So now I'm looking to make a complaint to any State's Attorney that may help. I will never use this company for anything and that includes just reading their reviews.

This issue has been resolved.

They let anyone review your business. Unfortunately their policy is such that anyone can review your business if they have had any contact that can include phone calls, emails and delivery driver and guys parking next to our business. So now we got rated a 1 for talking to someone on the phone. When we went to contact TripAdvisor their own phone system doesn't work, it didn't record messages and no one answered calls period.

I'm a small business owner. I have a TripAdvisor listing, all 4 and 5 stars, all good. There is a duplicate of my business listing that's registered to my home address, disclosing where I live to all who search for my company! I'm a single mother alone in a house and feel incredibly vulnerable. There is no one to talk to at TripAdvisor to make them take it down. There is no phone number for business owners to call. All my email requests to have the listing removed or the address removed are met with the following response from their 'editors': "Thank you for taking the time to suggest updates to this location. Unfortunately, we were unable to complete your request. Occasionally update suggestions do not meet our guidelines and cannot be used. We appreciate your contribution and hope you'll continue to help us keep the TripAdvisor community informed." This has been going on over a week and I'm at my wit's end.

Booked a hotel through using TripAdvisor which connected to Tingo for lowest rate available. When we started reservation it was for the next day, however it was close to midnight. Because the reservation didn't get finalized until after midnight the date was automatically changed to the following day! No notification or anything about not being able to do the dates we originally requested. Absolutely NO help from either TripAdvisor or Tingo on a fix, was told if you cancel you will be charged one night and we cannot change the dates because the rates are now different.

Until this experience, I was a heavy user of TripAdvisor to plan vacations. No more. I cannot trust anything about the TA brand any longer, if they're willing to slap it on this kind of borderline grift called FlipKey vacation rentals. I will certainly never rent a vacation property through their site, knowing what they do to the owners. The website "dashboard" itself is abominably designed and constructed. Critical functionality like hiding a property's precise location doesn't work. Trying to submit feedback doesn't work. Trying to submit a support email doesn't work. Trying to stop the daily spam emails doesn't work.

I just tried to get a cabin using TripAdvisor. I just wanted to let people know that it is a very bad way to get a rental. They use something called FlipKey to manage the requests. You see if the dates you want are available they put a hold on your credit card then they check with the owner. Well the owner came back to me and said, "Sorry, FlipKey made a mistake. I already rented it for those days." Well OK, except they put a hold on my card and TripAdvisor sent me an e-mail that said, "Sorry, it didn't work out. It could take 7 days to release the hold." I can't try to book another place while they have the hold on my credit card. They were quick enough to put the hold on the card, they should be just as quick to remove it, or better yet they should wait to put the hold until they are sure the unit is available. I will not use TripAdvisor again. Please repost this so others see not to use TripAdvisor until they change their policy on holds.

I recently set up an account with TripAdvisor to advertise my Vacation Rental. They advertised a simple 3% commission on all bookings. I asked for a full disclosure of fees and commissions prior to signing up and this is the information that was sent to me: "...We only take 3% when the booking is confirmed with the Owner. Only Owner is authorize to confirm a booking. We do not take 3% commission on Refundable damage deposit and Taxes... With Free to list model you do not pay upfront amount but with subscription you pay an amount which is $399.00 (Basic Level) but then you do not have to pay any commissions. Apart from this 3% commissions, there are no additional fees..."

TripAdvisor offers renters the option of booking and paying via TripAdvisor by credit card or PayPal. They encourage renters to do this as they claim your payment will be protected. When they screw up they take no action or responsibility. Because of this you cannot trust that any bookings you make on TripAdvisor actually exist. Your money and the booking disappear.

TripAdvisor recently contacted me to list my apartment rental with them and convinced me that I had nothing to lose and only a larger audience to gain. I use other rental platforms with no problem. I have just finished all day on my Sunday trying to get them to help with a double booking that they were responsible for. I have 4 people coming from Maine tomorrow with nowhere to stay and TripAdvisor is claiming no responsibility and/or offering much help. Their customer service is horrendous. I would never use this service again! They do not care about people at all.

Very disappointed with TripAdvisor's help service. I have now tried on 2 occasions to ask TripAdvisor to combine a business and reviews left as for some reason my business has been set up twice. They have ignored both requests. Does anyone know how I can get them to reply and deal with the requests?

The reason for this review is that one of my guests had a fraudulent transaction take place. Two payments were taken from their current account, ‘Trip Advisor/Holidaylettings’ (TA/HL) received two sums for the stay in my property, which was confirmed by the traveller’s bank and was also recorded on the traveller’s bank statement! The booking ref: **

The homeowner did not make the house available. Had to find a hotel at 5:30 PM. After multiple attempts, TripAdvisor was absolutely no help in obtaining a refund. They told me to contact the homeowner. However, the homeowner did not return calls. Customer Service is non-existent. It is impossible to speak with anyone in U.S. about problems. I will have to sue to get a refund.

I was purchasing tickets to Washington DC. The dates I put into the site 2-12 to 2-16. A few days later I look at my confirmation and the dates were 2-19 to 2-23. I called the airline who explained that TripAdvisor will grant you the price you requested but they change dates. I went on their site again to purchase another ticket, and sure enough when I punched in my dates with the lowest price another set of dates came up. DO NOT USE THEM, THEY ARE RUNNING A NONSERVICE ORIENTED COMPANY. Better to call the airlines.

I recently listed my rental property on TripAdvisor. I have been and continue to use other more popular booking sites for my rental but received a phone call from TripAdvisor and thought I would try it. I received my first request recently and no matter what I respond to the guest, the site continues to block anything I respond. I am simply responding as I do on any other site -- informing the potential guest of the amenities of the guest house, neighborhood etc. There is no way to contact TripAdvisor unless through their automated help center which does not include this topic in their help topics. This is not a way to run this kind of business. I am removing my property from this site. They need to find a way to be available for property owners.

I have posted a review on a resort, and it continuously gets rejected. First for containing a URL, then for including other guests' feedback. I made modifications each time, and now I received a notice that my review was rejected for containing disparaging comments. My review did not contain anything disparaging other than to say that a representative was downright rude. Is this considered disparaging? I was under the impression that the purpose of this site was to provide accurate feedback, whether negative or positive. Am I expected to change my review to say that I received wonderful service in order for it to be posted?

I have a beautiful 5 bedroom home by the ocean in South Carolina, which I listed with TripAdvisor for about two years, despite the fact that it was a complete rip-off. I sometimes listed the downstairs apartment as a separate unit, and the listings generated very little business for the effort involved. Their advertised fee of 3% was continually billed at 10%, thus putting the price(s) just out of the competitive range.

I am an owner with a vacation rental in the Pigeon Forge area of TN. I rent my cabin through various online sites as well as a rental company. I have had various issues with the calendar not keeping my updates when I input them. When an inquiry comes in, if the booking hasn't come from TripAdvisor, it will "undo" my dates and as such, they show as available to the client on the other end. I have had several people very upset when they have tried to book and I tell them it's not available.

I booked an apartment in July last year and the deposit was taken from my bank on the 4th of August. A confirmation was sent stating that the remainder would be taken by the 6th of January. The trip was booked for February. Fortunately I checked this and found TripAdvisor had removed the site and I had no bookings with them. My complaint is they failed to inform me and to date they have failed to return my monies. As the flights were already booked I have had to book other hotels at extra cost and many days trawling the net, not that easy for a man in his 70th year. I believe that retaining my monies with no service or product amounts to fraud or plain stealing!

I wrote a one-star review of a restaurant that is high ranked in Wroclaw, Poland but at which I had a disastrous experience. Although my review was genuine, it was removed from the website because it contained an allegation of fraud (sic). I found it strange since I've already written around 70 reviews (most of which restaurants) and never had such problem. So I asked the Support about what went wrong. They replied that it contained a report of review fraud (sic) with no further explanation.

The popular Website called Flipkey, which offers housing rentals, is offering misleading pricing on vacation rentals. When searching by area and date, they show low pricing, but when you actually click book, the pricing is quite different. Unless a person reads all the small print, you will not realize you are being charged WAY more than advertised. I've put in a search in Ruskin, FL for a rental on April 22nd, thru April 26th, 2016. I've attached the image of what Flipkey shows. There is one rental advertised for $67, but when click book, the result is that it's going to cost $610 for 4 nights. I've attached the picture after clicking book.

We rented a house in Quepos through TripAdvisor because we felt we had so called "payment protection". When we arrived in Quepos we hired a local taxi driver, who would know the area, and followed the landlord's directions. The taxi driver drove along the road and could not locate the house, even asking "said neighbors" if they heard of a "blue and White House", showing them a picture from the TripAdvisor website. No one knew of the place. We then had to book a hotel back, because we had nowhere to stay, in the city of Quepos. The hotel receptionist called the landlord for us (who supposedly is living in the State of Virginia), and I talked to the landlord. His response was "did you go past the palm plantation?" I hung up on him out of pure frustration. He did not offer to send a driver to our hotel we could follow by taxi so we could find the rental house.

I have been scammed in the last month 2015/16. Found an apartment in Barcelona through TripAdvisor. Went through TripAdvisor to connect to what I thought was the owner of the apartment. I was sent a rental agreement from the owner after a couple of email to discuss costs. I signed the contract then sent it back and was sent the details of his bank account in the UK... I transferred the money via my bank...

I booked a hotel through TripAdvisor. The reason I chose this booking is because TripAdvisor advertised the hotel at just under 500USD+ tax saying that this was a special offer of 50% discount on the actual price - thus suggesting that this hotel room was actually worth 1000USD per night. I travel and stay at hotels frequently and in my opinion the hotel room did not seem to be worth more than 200-250USD. So I looked it up. My thinking is actually supported by the hotel rates, as rooms in the hotel during this season are around 200USD-250USD as per the hotel website. So why did TripAdvisor sell me the room at such a high rate (saying best rate available) and why did it advertise it as a 50% discount on actual rate? I felt I was misled and am highly disappointed. It is the first and last time that I book through TripAdvisor.

I have my vacation rental home successfully listed on Homeaway, and was seeking information on having it be listed on TripAdvisor. For the life of me, I cannot talk to a call center in the U.S. The workers at the India call center just don't understand and work well with understanding my questions, spelling my name, or not sounding "canned." Really people!?! How greedy can Corporate America be to not house call centers in the U.S. where we can gain access to competent help? I will not be listing with TripAdvisor.

This is notice I wish posted to all/any travelers intending to Vietnam and Nha Trang city in particular, that the above mentioned website is by my own experience and that of other compatriot travelers a Fraudulent/Scam website offering counterfeit Vietnamese Visas/extensions and other Govt documents at extortionate prices to unsuspecting tourists/travelers wishing to stay longer or/and work in Vietnam. Please therefore I wish to warn all travelers thinking of visiting that lovely country to please beware of the site and the persons running it!

We have been getting great vacation rentals through our main VRBO and HomeAway accounts for over a year. We also have had it listed on flipkey (I guess now TripAdvisor). I have gotten inquiries but a lot of them seem scams. We finally got a guest that booked (even though the price was higher because I couldn't include a cleaning fee and had to factor that in), but I told them that I would adjust the extra they had to pay for a booking fee.

I spoke with one woman who spent 10 minutes on the phone with me. She decided that she could not assist me. Then, she transferred me to the booking department. I have been on hold for over 45 minutes! You would think their message is "Hang up. We are not interested in helping you." Can't tell you how disappointed I am because I have always been a huge TripAdvisor fan. It is news to me that their Customer Service is so poor! Very sad for a well established company! Still waiting and my call/hold time is 50 minutes!

Had a renter in my rental house for a week - booked through Flipkey/Tripadvisor. They (Flipkey) collects payment from guests in advance and then only releases them to the homeowner when the guest has already arrived and checked in. Over the years I have gotten used to the fact that Flipkey is sitting on my money and collecting interest on it for months at a time. But this time, they did not release the funds to me at all. There is no way to speak to anyone at Flipkey so I kept sending emails through the "Help" page.

I have nothing to do with TripAdvisor directly. I listed my FL condo on FlipKey to rent & it turned up on TripAdvisor because they are connected. I got an inquiry for a date that was rented & so blocked out on my calendar. I answered the request that it was rented. Evidently I accidentally pushed a button that sent an automatic quote so in spite of the message that I said it was rented & my blocked out calendar the customer put down a deposit. When I went to cancel the reservation (which you have to do by phone), I was told I would be charged a $150.00 cancellation fee. WHAT A SCAM!!!

TripAdvisor's website for writing a review is the WORLD'S WORST. Half the time when you write a review you are wasting your time because the system will not accept the review properly and then the hotel or restaurant cannot see the review. Afterwards, when you sign back in to TripAdvisor later you will see that your review is incomplete and thinking that it may just need one more thing in order to be complete you press on the "complete your review" button that has said: "just one more thing" and then it tells you to start from scratch on the review. I have been at the top of corporate marketing for 18 years and I know that I completed EVERY question and review button perfectly, only to be informed that it never went through. This same thing happened when other family members filled out their TripAdvisor reviews. TripAdvisor is wasting people's time!

I arrived at the lodging on Saturday morning around 11am and was met by Marius. I noticed that there were no towels and ask Marius for them. "You want towels?" he asked. "Yes, I want to take a shower and sleep after the long plane trip." I answered. "I will bring them in one hour." said Marius. Around 2pm (that is three hours later) he returned with three towels stating that my SMS asking for four towels was not possible as we were not paying a lot of money and were three people (myself and son and daughter) so he did not get enough money from us to offer more towels. I asked about sheets for the three beds as one bed was clearly made but not the other two.

I was a huge TripAdvisor fan racking up over the years all the badges possible and bringing in over 110,000 readers. BUT now that I am a vacation rental owner, everything in my eyes has changed. They recently sent me an email of "how to spot hidden charges while vacationing" (so ironic!) but that is exactly what they do. They mark up my vacation rental 15% (and in addition charge me 5%) but hide the fees until someone books. (BTW, I lose most bookings because of this compared to VRBO which I pay an annual fee and there is NO booking fee!) For a while, I lowered other charges and was willing to take a loss but now I say ** them. In addition, they say on their site that a guest will not be charged a booking fee if the listing is an annual listing.

If you pay you get what you want!!! Bad customer service, really bad for business who won't pay for reputation! Really bad for customers that will never know if the reviews are true or not.

I put a deposit down on a cabin in Gatlinburg TN then found a better place. The refund policy states that you have to pay in full before a certain date in order to get a full refund, minus the $54 booking fee. So I did. I received my deposit back and expected to receive the rest within 10 working days. Needless to say but I have yet to receive the rest of my money! You can't talk to anyone that can actually help you! All I want is my money back!

I have used Tripadvisor many times and have found the information help. The problem is that you cannot reach a person or an email when there is a technical issue with the site. I went through their machinations of this drop down menu, that drop down menu only to have it all go away when I clicked submit. That happened 3 times so I wanted to get to tech support. There is no tech support. There are a bunch of Q&A articles. But if you have a real time issue, there is no assistance. That makes NO SENSE to me. How will they know there are issues if no one can get in touch unless they don't want anyone to get in touch with them!! It's beyond frustrating!!!

I have been an advertiser with FlipKey/TripAdvisor for my vacation rental properties; over 12 years.. Recently FlipKey added a feature called "Online Booking" that makes my customers think they must pay through the FlipKey website. FlipKey then charges me an additional fee for this service. I already pay to advertise through them and do not wish for them to collect my rents for a fee. I have always rented my own properties, collected my own rents via credit cards - plus given superb service to my clients. Five Star service.

A couple of days ago I booked a room at Econo Lodge in Byron, Ga. They drafted the money from my account and I received e-mail confirmation that day. Problem is the next day (yesterday) when I tried checking in the clerk had nothing. He tried to speak with TripAdvisor while I waited and they had nothing. Apparently nothing + nothing = nothing. We had no reservation nor room even though we already paid. After spending a couple of hours on the internet and phone we finally reached a human being at TripAdvisor who got the bottom of it and we returned to the motel and finally got a room.

I am an advertiser with FlipKey/TripAdvisor for my vacation rental property. Recently FlipKey added a feature called "Online Booking" that makes my customers think they must pay through the FlipKey website (my ad). FlipKey then charges me an additional fee for this service. I already pay to advertise through them and do not wish for them to collect my rents for a fee. I have always rented my own properties & collected my own rents & given superb service to my clients. I have tried to have this feature removed from my ad since early November 2015, to no avail. They keep promising that it is removed but it is not.

After doing an honest review of my time in Baltimore at the Best Western, viewed over 200 times in less than a week and the manager even responded, I've been told that I violated their guidelines for relevancy. Why? Because they are upset that I was honest about how their shuttle driver was racists? I talked about the good and the bad, and my honest experience of my time at that hotel.

My experience with their customer service has been the worst!! It has been over a month trying to resolve an issue resulting from the acquisition of FlipKey, and I am still at lost. I have made innumerable calls to their help line only to get a string of people somewhere in a foreign country who are just as lost as to how to help a client. Their help line is a disaster if the problem does not fit within the categories. I have lost my ratings which have always been in the 100%, received an email canceling the account because of no response (to no fault of mine since I cannot access the account and FlipKey cannot figure out why) and lost bookings. I am preparing a letter to the President of the company as a last resort!

Myself and several friends had visited Historic Rugby in Rugby TN. It was a very boring experience and we all had several complaints about Historic Rugby. So we wrote reviews and they were published in TripAdvisor. We all thought this was the best way to warn others that traveling to Historic Rugby was a waste of time and not worth the money. After a few weeks of being published Historic Rugby contacted Tripadvisor and bribed them into removing all negative reviews. Since Historic Rugby was allowed to do this it only makes sense that any business who do not want the public to see negative reviews are doing the same.

We went to a vacation last June, and it was horrible. We had the worst time of our life and we wanted to leave. We were not able to leave because we needed to pay tons of money to be able to do that. So we stayed and now it is time to post our review of the place. We had evidence of everything we are writing in the review. (example a cockroach in the room, we had a picture of that, mold in the pool we had a picture of that...) I am trying to post my review on TripAdvisor and they have been hassling with me for over a month, with the mails saying things like "we removed your review, please provide proof that this happened..." so I provide proof and resubmit... "Oh we removed your review because we believe that these are 2nd-hand experiences and these are not your own experience." So I provide proof of that too. Not sure what to do about that. I had a bad vacation and I want to share my experience and I need to know what I can do about that?

TripAdvisor FlipKey is telling me that because I am a property manager and manage a large number of vacation properties, I have to buy ads for all of my properties or they will cancel my account. The account manager has written, "We require that you list your entire inventory... Which appears to be about 76 [properties]". Listing all my properties would cost about $25000 per year even with their volume discount. The commission and pay-per-lead options are even more unworkable for me. When I raised these objections and declined to list all my properties on Flipkey, she wrote, "Sorry to hear that. Unfortunately I have to set your account to deactivate at the end of your next renewal, 1/24/2016." In other words, they are going delete my existing Flipkey ads on that date because I am unwilling to pay to advertise every one of my properties on Flipkey. Is anyone else dealing with this right now? It seems an outrageous business practice to me, essentially extortion.

I planned a trip to Provo, Utah and had booked the Marriott in Provo. Upon arrival I presented my name and confirmation # to the woman at the check in desk. She had no record of my name and the confirmation number I gave her was associated with another guest who checked in on November 2nd through the 4th. I was checking in on 5th and my reservation was through the 8th. The hotel offered me their walk up rate because she didn't have the rate that I booked through TripAdvisor. I called the TA customer service and received no customer service. The person on the other line was unable to help me. She would not tell me the rate I had booked through TA. She told me I had to accept the walk in rate that the hotel offered me and that there was nothing she could do.

I tried to check out and purchase air travel via this site as I have done in the past. However, the several times I tried (using Internet Explorer and Firefox browsers), all I got was a graphic of an advertisement for a Mazatlan vacation and no way to access the information I had requested. I looked for a toll-free number to report the problem. The number I found was a direct phone number in Massachusetts which I called. The voice said that they do not accept voice calls and deal with all communications via their website. However, their website is NOT organized in a user-friendly way so when I left my complaint in the box I thought best (though not precisely about this matter), and clicked finished. I receive a page that said they would get back to be in 3-5 days!

I registered my flats with Holiday Lettings and Flipkey 6 months ago. I just had the first booking with Holiday Lettings. The guests moved in Monday and they were due to release the rent Tuesday. Instead they blocked my account and are withholding the rent. Their reason is security checking. They could have done this when I first registered. I have forwarded the information requested (original pictures, proof of ID.) but they are still asking further information. They cannot confirm when they will unblock my account so I have guests staying for free. The customer service can never answer my questions and is not concerned by the fact the guests will have to move out tomorrow if they do not release the payment. This is very poor customer service. Not mentioning that you cannot put a review about TripAdvisor.com on their Facebook or Twitter accounts. Not playing a fair game.

I always look at TripAdvisor reviews before booking a hotel. I recently stayed at a Best Western in Portsmouth, New Hampshire. The hotel was right off the expressway. My daughter and I went into the hot tub and had a male peeking in the window. When I asked the front desk about their safety, they had no cameras, and laughed about the male peeking in the window. I will not go by TripAdvisor any more because they obviously don't check these hotels.

I was a Flipkey customer for five years with my vacation rental. Everything was great until a couple of years ago when TripAdvisor.com got more involved. Most of my rentals come from vrbo, but I did get about 10% from Flipkey. During the last year of my subscription, it became impossible to do business with Flipkey in so many ways, I don't have time to describe. I finally decided I wouldn't renew with them and sent them an email and letter telling them I will not renew. I did not have auto renewal, but didn't trust them, so contacted my credit card company long before renewal and blocked them.

Caution booking on this site. I made an inquiry on a vacation rental in Cabo San Lucas. I had questions on the unit. The site asks for your credit card information. DON'T SUBMIT UNTIL YOU HAVE HAD YOUR QUESTIONS ANSWERED. I did enter my information along with the questions I had on the unit. The owner took the rental and charged me $1,009 before answering my questions. Once the questions were answered, I no longer wanted this unit. After only 24 hours, I was dinged $500 penalty for cancelling. Further, the owner did agree that he shouldn't keep that, but because I entered cancel BEFORE he entered cancel, TripAdvisor charged me $500. Use Booking.com. Much fairer rules. I did call TripAdvisor and got a "sorry nothing we can do" response.

Wanted to change a room reservation length of stay. Refused to accommodate my request and advised me I would be charged the full amount because "they have to cancel the reservation and start over". Unbelievable!

I booked an apartment in Caceres Spain through Tripadvisor. I paid a deposit of 201.3 Euros in February, 2015 and the balance of 488 Euros in September when I was prompted to by an email from Tripadvisor. The payment was through Booking.com. The charges did show up on my credit card. I did receive a confirmation of the rental of an apartment (La Casa Musica) from Tripadvisor and a communication from the owners confirming rental of a different apartment (El Cuadro) in the same building. I thought nothing of it at the time. When I arrived, I was greeted by the owner's representative at El Cuadro. The apartment and the owner were fine except that the owner had not been paid. So, I had to pay again (550 Euros).

I booked a rental through trip advisor in August paying 96 deposit. The balance was due in September. I never received any communication to tell me the balance was due. I tried several attempts to call only to be told I was the first in a queue and my waiting time was expected to be 16 mins, several mins later I was told I was still first in the queue my wait time was 18 mins. This went on until I gave up. Trip Advisor then cancelled my rental without any notification. I only found this out a few days before going. Since then, have spent literally hours on the phone to Trip Advisor on hold. I have written numerous emails without any response. I am disgusted by this and can only tell people not to book through them.

I booked a vacation rental through TripAdvisor.com, and the owner of the home was awesome! TripAdvisor, not so much. The rental itself was 139/night, but after all of the website's fees it came out to $900 for 3 nights. We paid this, with the guarantee of receiving the $200 deposit back on October 21st, as long as nothing was damaged. I was unaware that TripAdvisor is the one who holds the deposit, so on the 20th I reached out to the homeowner to inquire about when we would receive it, and he let me know that TripAdvisor had not even e-mailed him regarding the deposit until that day!

Several times, I have attempted to submit a review for a very nice restaurant. My review was honest and based upon many flawless visits to this particular restaurant. Since I had no criticism in my review, it was rejected. The lengthy and wordy email I received from TripAdvisor basically stated that my review was boring. Granted, they used several hundred words and four paragraphs to say it is - but my honest review was rejected because it was boring. I had no criticism for this dining establishment... The service was very good and the food was excellent.

I have posted several reviews only to find that they were removed. There were no renovations, changes in ownership or violations of TA rules. I am so done wasting my time on TA.

I have written reviews on TripAdvisor for a few years now but lately their site has had some issues and their support staffs attempts to "fix" any issues merely compounds them. The site is become extremely POOR and staff just DO NOT CARE at all.

I've received helpful info for other travelers' reviews and I've given much info as well. Recently I submitted an attraction review hitherto not reviewed. Trip Advisor screwed up by placing it under a completely unrelated attraction subgroup and changing the date reviewed. I tried to get them to place it correctly and no one took responsibility for this mistake and communicated that I must correct this problem myself (wasn't I already attempting to correct their mistake?!). Trip Advisor never did correct the problem even after I communicated with three different people. Additionally, if one wants to contact them directly they don't make it easy to find their email address.

I have spent the last 4 and a half hours filling in an online Trip Advisor Property Listing format. Although suitably detailed, it is unable to accept my mobile phone details which blocks the whole process. A contact telephone number is provided which lists 7 or 8 options, none of which is relevant to correct the simple glitch in their electronic listing software. NO EMAIL ADDRESS IS PROVIDED, ONLY A LIST OF NON-RELEVANT FAQ. It would therefore appear that the potential business is frustrated before we start. I am particularly annoyed by the total waste of my time this morning.

I list our apartment as a vacation rental on flipkey.com & holidaylettings.co.uk, which are both owned by tripadvisor.com. Recently they "improved" their website so well that I can no longer log in to administrate my listing at either site. After spending a lot of time going through their really quite useless and terribly designed help-center, I finally decided to contact them directly. Forget about it. You spend a lot of time filling out forms and they either simply aren't heeded or the site returns a "Sorry can't send at this time" alert and clears all the forms. After days and days, I finally realized what others here have pointed out. Their customer service is deliberately not reachable. They're just too big and decentralized and have tried to eliminate any human contact, which I'm sure is great for the bottom line, but it makes for horrible service.

I made a reservation through TripAdvisor today and the confirmation was sent to an email account that is no longer active. When I realized that the information went to the wrong email address, I called customer service but they could not help me due to "privacy/security issues" or connect me with a supervisor or anyone who could help me and hung up the phone. My account was so old I no longer have a password and a corrected one would be sent to a non-existent account. I was told to contact the hotel to confirm reservation. I am waiting to hear from the hotel but I will never use this service again.

Booked an advertised hotel in Italy for 2 nights with free cancellation. What the ad didn't say is that the hotel only offered 1 night with free cancellation. Called TA and was told there was nothing they could do for me. We need to book 10 more nights, but not through them!

Booked an apartment in LA for our family trip of a lifetime via the TA website. Found the perfect apartment in Glendale. Contacted the owner via the "Contact Owner" link on TA. No other way to contact owner. Dad lives 5 mins away and viewed the property confirming the owner details etc. Paid the money ($3,550 US), turned up with 3 x kids, Mom & Dad, suitcases etc. Apartment owner never heard of us.... Spent the next 2 weeks in a grotty hotel. TA totally 'washed their hands'... Book Safe. Their fraud section not interested. Never, EVER again will I book anything through this website or recommend. Bunch of money grabbing crooks with the worst customer service EVER!

I booked a guest with... them. They say and have record that I was paid and the Funds never came. They are impossible TO CONTACT... $1455. A CLASS ACTION LAWSUIT needs to be filed for their negligence.

Terrible experience - They refuse to remove a vindictive review from a caller looking for a reservation at a 4 star hotel I manage. This is harmful to our business and defamatory to our staff and business. This review is full of lies and they continue to publish it disregarding our pleas to remove this review that is so far removed from reality.

I must agree with all the other post/complaints about TripAdvisor. I have written reviews for them for years, however the last one on the Switzerland Inn in North Carolina put an end to that. I explained how this establishment is difficult to change reservations and you have to pay up front. I rated them a one star which caused me to get a phone call and threatening email from the owner. He demanded I remove the review and would take legal actions if I didn't. I said "no" and the following day I get an email from TripAdvisor saying they have removed the review. I tried to find a way to contact them to forward the email I received and like the other post I found no way to do so. However, it appears that is not an issue for the owner of the Switzerland Inn. I have deleted my TA account and will not use them again.

I went to TripAdvisor website to obtain a quote to travel domestically within China. For 4 China domestic flights from Guangzhou to Shanghai, Shanghai to Chengdu, Chengdu to Kunming, Kunming to Changsha. It quoted me $832 USD for 2 travelers for $832. When I click to book, it routed me to Priceline for $4,082 USD!!! Bait and switch??

I own a restaurant and a 4 Star hotel! I have specific policies concerning cancellations that allow you to cancel 48 hours prior to the 3:00 pm check in time without penalty! The cancellation must be done by email which has a date and time, and we will answer ASAP! A lady tried to cancel by phone and was advised to use the email! She didn't read the cancellation section of our policies and sent it to a wrong email! She never showed up for her reservation and was charged! She reviewed us on TripAdvisor as one star! She made the mistake with the email and did not follow the policy, but we got the one star and TripAdvisor agreed! What a joke TripAdvisor is! I doubt they have the mentality to make an honest and sincere judgment! No wonder they are getting constantly sued!

I posted a review that a hotel they condone, for bookings, etc., is actually a well-known brothel. You can Google the hotel and it's openly advertising the prostitution (legal in Costa Rica). The reviews were all from men stating "what a wonderful time they had there". I was very clear that we went in to actually verify this, and yes, the women came up to everyone for "services" (as I mentioned, its legal there). TripAdvisor said: General discussion that does not describe a substantial experience or that does not contain enough relevant information about the establishment will not be posted.

THEY ASK FOR REVIEWS AND REJECT THEM. Negative or positive reviews for some reason they reject them. Nothing profane, no slander just if the place was good or bad. What a joke. They won't print positive one or negative.

I have been posting on TA for the past 10 years with no problems; positive and negative. Recently I posted a positive review for one of the water parks I visited in summer. I had used TA to research this water park and there were some really negative reviews -- about the food. I almost had decided to not go to this place based on the negative reviews. I did not want this to happen to others that do the same thing as me. I am not contesting these negative reviews, but was merely pointing out that the person(s) that wrote the negative reviews might not have realized that there were 2 restaurants in the park -- one serving fried food, but the other serving really good food.

Had an incredibly horrible experience with TripAdvisor when trying to get my business listed. First, the instructions on the site are NOT complete nor accurate. My business is a Bed and Breakfast. According to their site to get listed, you should click on the Bed & Breakfast tab. THERE IS NO SUCH TAB. Seriously. Contacting TripAdvisor directly is almost impossible by design. After what felt like an eternity of searching, I managed to send an email to their Tech Support team, Vernie from Tech Support. After an initial conversation about merging accounts, I asked a simple question on how to register my business as a B & B.

We recently went to an upscale restaurant The North Pond in Chicago to celebrate a birthday and had a bad experience. Within a few days I posted a one star review on Trip Advisor, primarily recounting the rude and aloof demeanor of the manager of this restaurant when we asked to be seated at a table with a view, as had been requested when we made the reservation. This is important for those of us who make reservations, especially during weekdays, and are spending well over $130+ per person for special family celebrations. We were instead seated in a dark corner, with view of the kitchen and staff, behind the manager podium, even though there were other tables where we wanted to sit available the entire evening.

I was surprised to receive an email from TripAdvisor announcing us that we were under investigation for presumably doctoring our reviews! Wow!! We went from No. 1 to Number 17 the next day. That was a very quick investigation, to say the least! We were distraught. We repeatedly asked for proof and details so that we could act on this matter. TripAdvisor refused to provide us with the necessary proof (IP numbers, reviews concerned, etc). We are unable to further our own investigation in this matter since we are not aware of which are the incriminating reviews. In so doing, their refusal to provide us with the necessary proof, was and is damaging our reputation and our image. We have tried to speak to someone at TA, but one cannot have any contact with the people at TA. How opaque is that?

I own a restaurant for over 12 years and have always done very well on the TripAdvisor.com ranking. Since I complained to them 2 weeks ago that an ex-employee of mine, who started a similar business a few houses down, was leaving reviews of 1 star for my place and 5 stars for his place (he obviously used a different name), they left his ones up there and to top it of, they have DELETED 17 of my positive reviews!!! All written by clients who were happy with our food and service, randomly! I will now face a huge drop in the ranking and they just don't care one little bit. It's a disgrace. They say they are honest and trustworthy, what a joke. Thanks Tripadvisor, for ruining my hard work.

We stayed for a week in this hotel. The hotel was sparkling clean. The staff were very friendly. They did their job well. The breakfast was delicious with loads to choose from. The dinners were nice but no chips! Would you believe the chef made them for us to order? They were delicious. The beach/shops/restaurants were 5 minutes walk from the hotel. I would definitely go back again.

Beware of TripAdvisor!! I have cancelled my account and so my partner, and I will encourage anyone to do the same. Never EVER give them your credit card details!!! I was lucky to be wise enough not to give them my credit card details. I opened a business account. Told it was free. When trying to manage my site they gave me two options to verify my ID, through my Facebook account and the other by giving them my credit card details. I chose the Facebook option, but it never worked. I wrote to them, they said it was resolved. Well it wasn't, so wrote again.

So I booked a hotel on TripAdvisor for a trip to NYC 3 night stay. At checkout, my entire total came down to 591$ at checkout. Guess what, they charged my credit card 691$. When I called to complain, they told me that is the amount of the booking. I got charged more than what the actual checkout price was. If anyone has any sense, stay away!!! From this website. When I tried to dispute it by calling customers service, this woman had the nerve to tell me to produce a screen shot of my total on the website because they had other customers complain. So they know exactly what they are doing. If you want to give away your hard earned money, it's your choice.

I had a horrible thing happen to me at a motel. It was covered in bedbugs and we had to leave at 3 am to find another hotel. I instantly wanted people to know what happened so they didn't have to deal with what I had to, and so to TripAdvisor I went. They had no problem posting all of my positive reviews on the other hotels I was at, but when it came to giving a bad one, it suddenly was deleted as if it never existed after pending for days. I figured it was my wording, maybe I had violated the terms and conditions, so I wrote another review on the same place, watching what I said very carefully. Multiple days in pending status and this one was removed as well. I'm assuming they are getting kickbacks to delete bad reviews from some places, then advertising as otherwise, but this is not acceptable at all, people should know if a place has a horrible reputation rather than finding out after they pay to stay.

TripAdvisor advertised "up to 30% off regular rates" if I booked through them for a trip to State College PA. When I got to the hotel, they said my reservation had been made with getaroom.com And that they had not heard of that site. Neither did I and I explained I used TripAdvisor. I then found out my 30% discount was actually 60.00 MORE than the rate the hotel charges if you just book through them. No answer from TripAdvisor and there isn't even way to contact getaroom.com. This is a scam operation. I am afraid my credit card was compromised through getaroom.com as well. I need to check with the bank tomorrow morning. NEVER book through TripAdivsor! You are taken to shady sites without warning.

I have tried many times to leave reviews for hotels that were bad. They never get posted. One in the U.K. I have reported 10 times. Review never appears. Also TA is impossible to communicate with. Used to be good, now you cannot rely on it at all. I am going to stop reviewing. All reviewers are unpaid servants to TA. A DISGRACE.

I posted a review about a terrible experience I had at a Mexican resort, El Dorado Royale. The manager at the resort actually emailed me to take down my review. The resort was so dishonest. They lied about everything and we were sold on a resort that had a nice beach, but when you get there the beach is disgusting. I sent this information to Content Protection and instead of assisting me they took down my review. I think that they are not allowing the 1 star reviews to be posted for this hotel. I think there must be a conspiracy because I have tried numerous times to revise my review to get it posted to no avail. Has anyone else encountered this problem?

I read an article from 'The Guardian' online which said that TripAdvisor was editing reviews to delete 'feminist' content (the traveler was offended to observe a restaurant's female waitstaff being fondled and insulted by male colleagues). It appears that in over-editing contributions, TripAdvisor is overdoing the 'political correctness' thing. In my experience, TripAdvisor's value for travel-related reviews is diminished because they certainly do excessively edit and restrict contributors from fully expressing themselves.

I wanted to rate FLIPKEY "0" but this site won't let me. I booked a wonderful Studio Apt. in Paris through FlipKey. The agreed upon rent with a booking fee of 50 Euros (that I didn't know about until after transaction), came to 565 Euros. At the exchange rate on July 11/12 the total USD transaction should have been $611 to $617 USD. I was billed $633. If during exchange rate they overbill $16 - $22 per transaction they have a major fraud going on. I am sure I am not the only one. There is no itemized statement showing the actual exchange. EVERYONE WHO IS NOT ON EUROS PLEASE CHECK THE EXCHANGE RATE ON THE DAY OF YOUR TRANSACTION! I DON'T THINK I AM THE ONLY ONE WHO IS HAVING THIS PROBLEM.

I should have looked at Consumer Affairs before ever believing anything written in TripAdvisor. They only exist to get money; and NOT a forum for objective consumer reviews. A few years ago, my husband and I, based on the positive reviews on TripAdvisor, hired a car from Go Car with GPS Guided Tour in San Francisco. We had an AWFUL time. Go Car's cars kept breaking down and kept leaving you stranded, and the GPS never worked.

I was very disappointed in a hotel that was highly recommended by TripAdvisor. I do not normally bother to take the time to lodge a complaint, but this was egregious. I took a picture of the problem and I posted a review to tripadvisor. They never published the negative review or the picture. So, I assume that tripadvisor is taking some kind of kickback for not publishing all the reviews. So, they are not as "truthful" as they advertise themselves and I think this needs to be exposed. People rely on tripadvisor and they are proving themselves to be less than what they advertise. I think they should be exposed for their fraudulent advertising.

My family and I booked and stayed at LomaniWai Private Resort Villa Fiji in May this year. We were lead to believe it was a private villa. In fact it was a homestay with the owners living on the 1st floor. The owner bullied and harassed us from the first evening. Every time we would leave the villa he would let himself in. We had a smartphone damaged by water leaking into the the villa and several items of brand name clothing go 'missing'. We didn't realise the clothing was missing until we arrived back in Australia but did notify the owner of the damage to the phone when we were there. He assured me that he would pay for the damage as I didn't have any travel insurance.

Twice in a row recently we almost got sucked into losing over $8,000.00 following TripAdvisor where TripAdvisor gives them 5 * rating: Road Runner Travel (Turkeytours.net and roadrunnertravels.net). I received info from one Elif on a 8 day Turkey Tour. Stay in all 4* hotels with breakfast and all travel (flights within Turkey from Istanbul to Cappadocia to Izmir to Pamukkale to IST) included. I tried calling his number, he never picks up! I emailed asking him for travel insurance, no reply. I called many times, no answer.

Shortly after writing a review, I realized I had misidentified a landmark in the area I had reviewed. Tripadivsor does not have a way for the original writer of a review to edit it. Also, although they have a choice that says "Contact us" on almost every page of their site, clicking on that does not actually give a person a way to contact them.

Booked what I thought was a cabin for a week, had to pay a large deposit via Trip Advisor's sister company. Flip Keys policy is if you cancel right away, as I did, you lose your deposit and you have to pay the rest of the fees within a few days, in my case it was almost 3 weeks. The booking was advertised as a cabin when in fact it was a second story suite in a private home. Both my wife and I are in or close to our 80s and cannot handle that many stairs on a continual basis because of health reasons. Got in touch with Trip Advisor and was assured we would not be charged on our MC. Got my statement yesterday and found out they had charged $283+ to my card. Now fighting to get that deposit back. Won't use TA again.

I tried to rent a house through this site. I clicked on contact owner and got a mail from a fake owner. The scammer must have infiltrated Flipkey or is Inside FlipKey. I received FlipKey documents and formula and a FlipKey like banking address. I lost $7200 dollars because a scammer contacted me after my visit on this site and he used all logo and documents of FlipKey. FlipKey claimed that their site is ultra safe and did nothing for me. I've lodged three complaints against them. Never trust this site. It is unsafe and FlipKey will do nothing for you (if you managed to reach them).

I wrote a negative review about a hotel I stayed in. When I checked it said my name and 4 star review with positive feedback that I didn't write. What's going on? Now I know I can't trust this Trip Advisor anymore. When I check places to go, they change my negative feedback and turned into a positive one.

Purchased a room in a town close to ours through TripAdvisor for the hot tub in room. When confirmation came through I had been given 2 rooms so I called and cancelled one. Went to the motel and was informed that they didn't have any Jacuzzi rooms. They were all broke, so I called TripAdvisor. After talking with them, they said that I would receive 32$ back for my inconvenience. So long story short, I have not received a dime in return of the 300$ that is owed to me. This is my first and last time I will use these jokers!!!

We came to this hotel on the 22nd June. The landlord came to my mum hotel room. He was banging on her door. He was verbal abuse to my mum on the 23nd of June. On the 26 June the landlord verbal abuse me outside when they there was people. I would like someone to ring me I can explain to you. I booked with Gee Vee to go back to black pool to a different hotel. Gee Vee believed them at hotel then Gee Vee said to me "we would like you to cancel." My holiday for Christmas there didn't want me to go with Gee Vee anymore. She made that quit plain to me. Gee Vee is bang out of order saying that to me. End of the day me and my husband and my mum haven't done any.

I booked a condo 6-1/2 months in advance in Mexico through flipkey, a subsidiary of TripAdvisor. They held my money hostage for 24 hours to allow the owner time to consider the booking and yet when I had to cancel my reservation for medical reasons only 28 minutes later I lost $1700 (that's 60 dollars a minute) because neither the condo owner nor flipkey felt their business reputation mattered more than stealing my money. Flipkey kept $294 for their reservation fee. Their competitor in the area, Sayulitalife, only charges $100 as long as you cancel with-in 90 days. Do yourself a favor and shop around for an honest rental service. Also, avoid doing business with the owner of "2 bdrm surf view condo" in Sayulita Mexico.

I own a small hotel in central Greece mainland and I accidentally found out yesterday that my hotel is listed on TripAdvisor's website since 2009. The problem is that nobody ever asked FOR MY PERMISSION. They never even bothered to notice me. Maybe TripAdvisor is really popular in the US, but here in Greece only a few people know about it or use it. Anyway, after going through their website I also found out that there wasn't an email available in order to contact them (which is really weird if you consider the size of this company) and I had to call them in the US in the middle of the night, due to the time difference, asking for an explanation.

Just FYI. If you are using TripAdvisor to review hotels, before you book with TripAdvisor, please look at the hotel's website first. I have found that frequently TripAdvisor's prices are 5 to 15% higher than if you book directly thru the hotel. That is probably why TripAdvisor is now running commercials encouraging people to book through them. Just want everybody to know.