Tripadvisor Reviews

TripAdvisor is okay in principle, however should you have the audacity to criticize their "world's best hotel" then your review will not be published. This demonstrates a degree of bias which would add to my suspicions that there is a financial incentive involved. Especially when it turns out that the hotel is vastly overrated. I have closed my account and vowed to never look up any establishment on TA again.

They have doubled the subscription on Flipkey (from $299 to $599) without prior notification. They lied when they said they had sent emails to homeowners: I keep records of all of my correspondence with TA, and such an increase would not have escaped my attention.

I made a reservation at the lowest price at TripAdvisor through Priceline. Turns out that when you click through TripAdvisor, they do not honor the best price guarantee even though they don't say this anywhere. When I talked to "customer service" at TripAdvisor they said "Too bad, we can't do anything about that. Not our job." If you want the best price check the hotel websites directly and then compare them to bogus low price companies like TripAdvisor.

I am simply a consumer, and in the past, I have relied on TripAdvisor for advice while traveling. Since I have used this advice, I also feel obligated to give back to the community by leaving reviews of businesses that provide exemplary or horrible service. Well, I had a very bad experience with a foreign tour company that has a 5 star rating on TripAdvisor. I wanted to share my experience with travelers, so I wrote my own review. First, this was very hard to publish. It kept getting rejected. Then, after many revisions, it finally posted. It was posted for about 8 months, and it was my most popular reviews with many helpful votes. Then, I went back on the site, and it was gone. Just gone! I didn't delete it.

In August 2016 I made a reservation through FlipKey (a division of TripAdvisor) for a 2 bedroom, 2 bath condo at the Boca Raton Condominiums located just off of South Las Vegas Blvd in Las Vegas, NV. My reservation was for four senior citizens and I specifically needed this location because it was just a block away from The South Point Casino where I was participating in the USBC National Bowling Tournament on March 8th and 9th of 2017. I made the reservation early for three reasons: (1) I knew that NASCAR races were in town that same week (along with other activities) and demand for housing would be high and more costly, (2) I wanted a location convenient to South Point, and (3) I had friends and relatives to visit so I had to plan our time right.

As a hotel owner, I don't pay them the business listing. Booking.com has very accurate reviews of the business. Anyone can post a negative review without staying at the hotel. Bad customer service. My hotel was closed and TripAdvisor posted reviews while my business was closed! How they dare to do something like that!

I am a business owner with a business listing. We are a small family run homestay, and we had one review that just made no sense at all. What I believe happened was that the reviewer put the review on the wrong page. I contacted TA (we pay them 1200US/year for a business listing) and asked them if they could please ask the review to produce a confirmation of booking which we give to everyone which would have confirmed their stay. Their complaints were so "unique" and I could not find a match for this alleged 2 hour check-in then checkout due to our place being "unbearable". It took TA one month to do nothing. After numerous calls to them one customer service agent said, and I quote "we do not do fact checks." I have had so many issues with them and their preferred answer to most of my inquiries has been: "due to our client's privacy we cannot disclose any information."

I booked a vacation rental in Nov 2016. Paid the deposit then paid in full under their trip protection plan. I received emails of confirmation from TripAdvisor as well as property owner. I was scheduled to travel 3/9-3/13 2017. On 3/5 I sent the owner an email asking about check in arrangements. No reply. I emailed him again no reply. After 3 emails I received an email back saying he doesn't do short term rentals. I called him directly and he told me he told Tripadvisor this 6 months ago and he never knew the house had been rented. Property owners do not get paid until AFTER you check in.

My son and family were lied to by a 3rd party to book at Coco Key. We were severely abused and have pictures of the bed bug bites. I still have a bed bug in a container I caught. Coco Key had my review taken down and every review I try to post Trip Advisor takes down or doesn't post. That's when I found TripAdvisor is affiliated with Coco Key. They don't care my son could have died. I believe TripAdvisor should be shut down because they are liars and do not allow people to give fair reviews. My bank refunded the money from Coco Key.

I work as a chef at Queenz Restaurant, Sitges, Spain. We offer an excellent dinner service, excellent entertainment and the price is very good. We had after 3 years, much work and effort and a lot of customer care been number 1 for the last 2 years. In 3 years we had just 3 negative reviews. We had 436 5* reviews and we feel they were well deserved. We never took it for granted.

I have 3 cabins in the area of Pigeon Forge TN. In addition to accounts with Home Away/VRBO, I have had accounts with Flip Key & Vacation Home Rentals (VHR) for several years & have been pleased with both Flip Key & VHR. Last year, TripAdvisor bought those Flip Key & VHR. Things went well in the beginning because TripAdvisor allowed the companies to continue their past practices. However, this year TripAdvisor put in their own rules. As a result, my February & March bookings dropped from over $6,000 to $0. Granted, these are the slowest months of the year, but in the 12 years I have been these cabins, I have never had $0 bookings for these months.

Never got my $50 Amazon gift card for booking and reviewing hotel I stayed in. Followed the instructions, booked from the app and reviewed my stay. There is no way to contact them. I searched the site but could not find a way to contact them. They actually posted my review but no Amazon gift card.

I booked a hotel in Kenya. I had a terrible experience. I tried to inform by posting a review. They have a policy that protects hotel owners and takes away your rights as a consumer. After posting the hotel review the hotel's GM replied and completely falsified information furthermore making a claim that my money which I was owed for an overcharge would be refunded. This was false. Trip Advisor website does not allow you to report a review or add another review. I attempted on more than 5 occasions to report the review without fail. Trip Advisor protects hotel owners and does not allow us as consumers to have any power. Do not trust them as a company furthermore they censor their reviews which makes it biased.

For those that don't realize this, you can search for reviews of restaurants and hotels on TA. If you compare the reviews vs. its other major competitor, Yelp, you will see TA has a lot more reviews. There are a few reasons for that. TA has been around longer than Yelp and TA tends to shape reviews much more so, recently than Yelp. If you write a negative review on TA and even though you are a seasoned reviewer, there is a good chance your review will not be posted or if it does, it will get flagged for removal by either the owner or someone affiliated with the business. While the exact same review on Yelp remains. If you also pay attention, you will see that management of the business gets the last say when someone posts a negative review. There is no opportunity for the reviewer to have a final rebuttal.

I was ripped off by this company. They did nothing to help me, then I received this email from a friend. There has been numerous complaints of a rental agency, Progreso Vacation Rentals. This agency has been accused of taking money for rentals from individuals for a specific property and then switched them to a lesser property when they arrive. They also have been accused of taking money and then not delivery any service. Instruction was given to the Director of Tourism to address the problems of these web sites that provide homes for rent and cause injury to the foreign community, in coordination with the Secretariat of Tourist Promotion and other state authorities.

I booked a Best Western with TripAdvisor because I like their website and consult it often for my travels. My plans changed within hours of booking. I first tried cancelling my booking online through links provided on the TripAdvisor confirmation email. No luck. The links don't lead you anywhere. Then I called the hotel for cancellation. They told me that they could not do anything on this third party booking and advised me to call Best Western 800 number. The help lady at this number told me that even they could not do anything because the reservation was made through TripAdvisor. Mind you that all these calls were made within hours of the original booking. Then called TripAdvisor 800 number listed on confirmation email. TripAdvisor told me that even they could not do anything and I needed to call the hotel directly and hung up. The bottom line is that never make hotel reservation through TripAdvisor.

The website used to be good many years ago. Lately it has become money concentrated company. Boosting review counts, fake reviews, bias for paid hotels/restaurants. It has turned into a company that focuses on monetizing, quantity rather than quality. Recently I made a forum post asking a support decision to not post my negative review of a restaurant. They straight up deleted my post without saying a word.

Honest reviews are not published, and there are too many fake ones. I have reviewed quite a few places on TripAdvisor, so not a new user. I tried to leave an unfavorable review on a hotel in Stillwater, and the title of my review was a quote from another user who said she couldn't believe the discrepancy between the great reviews and the actual hotel. I concurred completely, but TripAdvisor did not publish it, maybe it makes them look bad? If you go through the reviews on that hotel, there are a high number of brand new, 1 reviewer reviews there, that left a 5 star rating, so you know employees are making up accounts to pad the star rating of that hotel. I actually tried to "report" those reviews, must have been 25 or 30 of them over the last 2 years, but the link to do that wasn't working (tried different browser, etc.). So none of those reviews or that hotel's rating got flagged as suspicious. TripAdvisor reviews are suspect, and useless.

I help run a small zipline business called Treetop Tour in Ko Samui Thailand. Several times people have posted reviews after going on one of the 4 other zipline businesses and getting the names mixed up. TripAdvisor has been notified numerous times and DOESN'T CARE. They require your credit card info in order to let you post rebuttal and corrections, "for verification". I see their write-ups on other websites and I can tell you, they are not getting my credit card info. When I worked for one of the other zipline businesses on that island, I was instructed to post glowing reviews about it posing as a customer. Don't believe anything you read, I currently have 2 reviews (less than flattering) on my website from customers who obviously went to another business, one of them tells me she corrected it thru TripAdvisor, but it is still posted! No credibility whatsoever.

Firstly, you made sure I received the cancellation notice in my inbox but I did not receive a single email regarding balance due and its due dates. In your company's own writing "Kindly check your spam or trash folders for the reminder emails sent." If you need a copy let me know. It is obvious that if you sent notices to my spam folder that you wanted me to miss the deadline and then use this excuse to penalize me. There are many companies out there who value their customers and offer "no deposit AND free cancellation"!! It is obvious that your company do not value its customers and choose to rip them off before any services is rendered.

!!! OWNERS & MANAGERS BEWARE !!! Flipkey has stolen funds from 3 transaction bookings that I trusted were being handled trustworthy & honestly from a large company like this. Flipkey is the middle company that is accepting funds from travelers to reserve properties. However they are fraudulently withholding, & charging extra fees & sneaking past booking fees into present new ones!!

I have fake reviews from a competitor that came on 20 minutes of the 3 hours tour and complained about things we don't offer. I have guests that are showing me screenshots of reviews they wrote after enjoying the tour and TripAdvisor isn't posting them. My sales have been destroyed. It is baffling that there isn't a double sided review process like uber. Accountability makes people straighten up and think twice about falsifying reviews but why on earth are the good reviews not showing up!!! This is crazy!!! And there's no response from TripAdvisor. None. Worst customer service EVER. Worst review site EVER. I am actually consoled that others are having the same problems and will be making strong efforts for public awareness.

I attempted to book a hotel room through TripAdvisor. I selected from a list of available rooms at the hotel I wanted, entered all my (saleable) data including name, address, phone, credit card info on their page, hit enter, and got "sorry, this room is NOT AVAILABLE". It offered me another room, I selected it and hit enter, again not available. I tried 2 or 3 more of their fake room offerings before realizing I'd been had. This was a busy hotel that was filling up fast and TripAdvisor was showing rooms that were probably long gone. But they can still sell my info to mailing lists and make out nicely. I've noticed the increasing monetization of their website but never imagined they would sink this low. Done with TripAdvisor.

I made 3 hotel reservations listed by 3 different booking agents on TripAdvisor. I became concerned after reading other reviews re: TripAdvisor on Consumer Affairs and emailed TripAdvisor with only one (1) question. Are these 3-booking agents legitimate? I sent emails to Mr. Valerio ** from TripAdvisor Support, who would never provide me a direct answer. Mr. ** danced around the issue through all 3 emails. His answer, "we recommend you to contact the company through which you booked your vacation." Great! This is like saying, "we want you to order the steak at ** fancy restaurant (this steak we secretly know to be tainted), but after you try the steak and become seriously ill, do not call us. Please call the ** fancy restaurant for help."

We like to look at TripAdvisor for advice and ideas; so will continue using the site for that reason. The problem is there is no way to directly contact them for questions or help and when I submitted an answer to a question my profile picture was a picture they should not have had access to; they are supposed to use the Facebook avatar and this picture has never been a Facebook avatar. So between not being able to directly ask them without closing my account of how they got that picture and the fact that they accessed a picture they should not have been able to, I will not ever join or answer questions for them again!

The company as a whole is absolutely horrible. Wholly incompetent, continuous screwups, avoidance of customer help, dishonest. And barely gets you any booking ever anyway. I'd go with anyone but these jerks.

TripAdvisor is no longer credible. Reviews are not accurate, are posted by property owners, not guests, and do not reflect the value or safety of a hotel. TripAdvisor has no two-way communication of any kind, therefore cannot improve or correct errors.

False advertising. I recently booked a week at a Marriott hotel directly through Marriott's website at $272 per night. Today I received an email from TripAdvisor stating a much lower rate $218 per night was available and provided a link to book. After speaking with Marriott they told me I would have to cancel my current reservation and rebook. When I clicked on TripAdvisor's link the cost for 6 nights was 1632 which is exactly 272 per night. After waiting on hold for 40 minutes with TripAdvisor they informed me pricing is given to them by the hotel. I once again called the hotel who claims they don't know anything about TripAdvisor and 218 per night. Seems there is some kind of scam going on with TripAdvisor.

I don't believe 1/2 of what is on TripAdvisor. We have stayed at multiple hotels that got rave reviews, at least 4 out of 5 stars, and were extremely disappointed. Also I signed up on TripAdvisor and put in 3 reviews, 2 were positive and one negative. The Negative review never showed up on the site. I believe they are being paid by the hotels and use professional writers most of whom never visited a single site. Read the glowing reviews from several contributors and you will see the exact same language being used.

I was booking a flight from New York to Valencia Spain. In the filter blank I wrote NYC-Valencia Spain, so it gave me some results. I chose the first one (which is very cheap), and I follow all the instruction and paid. When I got the email I realized the departure location is in New Jersey. I have part of the responsibility because I should read carefully. But also TripAdvisor should be responsible, because the result is not consistent with what I put in the filter blank and I trusted it, so I didn't check!

As an owner of an apartment rental business and No. 1 in my TripAdvisor category as well as Trivago and booking.com I was surprised to receive a poor review. The review mention various details that proved that the reviewer had not actually stayed with us. For instance they weren't happy with the breakfast buffet (we don't and never have offered a breakfast buffet) and also the apartment's terrace (this apartment has not been available for over a year) and also that they had been part of a wedding party (we haven't catered for a wedding party in over a year).

My wife booked travel through TripAdvisor. They used a third party to confirm the travel, Agoda. We tried to cancel the trip and got confirmation the cancellation was confirmed but never got reimbursed for the $800+ charged to our card. We tried to work with Agoda but never got anywhere. Bad experience. Still $800+ out.

On Dec 28, 2016, while on vacation in Dominican Republic my friend and I went to a Karaoke Bar named EL CAFECITO KARAOKE BAR, IN Santo Domingo, somebody put a drug in my beer bottle, possibly, **, because the side effects, blurred vision, poor coordination, impaired judgment, I was asked to write down stuff. I was asked to pay the bill. I don't have a recollection of doing any of these acts. I was not on control of my actions, thanks God, I induced vomiting. I recovered very quickly, realizing what has happened to me. I recalled, a man in the bar, offering to drive me home, possibly to continue the assault or end my life! This is serious!!!

Buyer beware of renting a vacation house through the TripAdvisor. We had a terrible experience renting a so-called beach house for $200/night for one week in Baja California. We arrived in a dark rainy night, coming across the following undisclosed issues. When we opened a case with TripAdvisor, all we received was lip service (Case No: **). Currently, the Trip Advisor is advertising the same place for $250/night by the same owner. We seriously hope that you don't have to go through the same experience. This is especially true, when TripAdvisor blatantly ignores serious health-related issues such as mice droppings (a Hantavirus concern), and continues to advertise the same property to the public. I have attached a few of more than a dozen pictures that we forwarded to Trip Advisor to no avail.

I went to TripAdvisor to research hotels. I found that sorting by price and choosing a brand that I'd stayed before worked for me. I didn't use the sort by rating feature or read any reviews. I'd only do that if I was comparing brands where there was more of an unknown factor. Although, I do want to make sure there are more than a few reviews so I know the hotel is being used. There were a couple cool features that made TripAdvisor stand out for me. They let me book my hotel using my TripAdvisor account, which they didn't used to offer. Also, if I write a review about the hotel I stayed at, the Trip will send me a $20 Amazon gift card.

Last August I decided to give it a try to TripAdvisor Vacation rental. Decided for a place in Phuket, Thailand and paid the deposit. Everything schedule for December. November, before paying the balance, I sent a note to the local company asking to confirm my rental. Then I got the "NO, we don't have any reservation under your name or Tripadvisor for this properties. Sorry we are sold out." After many calls to the customer service, I had to put them in contact to the Thailand rental company to confirm that there was no place for me to go.

It was relatively easy and I just love the site. Lots of info and testimonials and we found the guides/trips we took through Europe and Asia to be accurate as described, and most professional, courteous and friendly.

Have found guides, hotels, and restaurants. Very good site for comparing and contrasting value. Generally accurate. Have been very satisfied with the help provided to us in planning many trips both in the United States and abroad.

I tried to book three times to go on vacation, and 3 owners, kept canceling my dates as people already there, wanted to add in additional dates at the last second. They sent me the quote, then suddenly I get "canceled"??? It's super annoying when you THINK you are "locked in" with a pricey deposit only to have to scurry to find someplace else. They ended up telling me about another "studio" in the same building, which I took, despite the one terrible review. Time was running out. It's the same price as the "updated" unit, I got booted from.

I visit TripAdvisor before every trip I take to make sure I'm prepared and visit all the highlights of whatever city I'm traveling to. It's great because it gives you insight to honest reviews, images, and tips from other travelers.

I always check Tripadvisor.com before booking anything because they have a good amount of input from real people including: reviews, pictures, links to hotel and restaurant websites etc.

TripAdvisor advertised a room for $57.00 dollars a night. I even had my fiance in a different city logged onto the site to review with me what I was seeing and considering. When we saw the offer for a Super 8 with excellent reviews, close to where we wanted to be and an excellent price, I booked. The hotel stay was wonderful. The price I was charged was anything but! How $57.00 dollars a night for a three-night stay turned into a $318.00 for the three nights is inexcusable! I called customer service, their service through CANCELON. I was told it was impossible, I could have never seen or been offered that rate. Wrong!!! Two people in different cities viewed the offer for $57.00.

I mostly use TripAdvisor to determine which activities are worthwhile when traveling. I have also used it to get reviews on hotels and restaurants/bakeries. It has been very helpful when planning trips.

I like the reviews by the other people. It is useful to me to see the opinions of others. I like the way TripAdvisor is set up so you can get an idea of what to expect from the places I will be going to see and stay.

There weren't any additional costs that I'm aware of. I go to this site mainly to read reviews to help plan my trips. I like the fact that I can download certain cities for offline viewing as well. Very convenient!

TripAdvisor, to me, is very trustworthy. I can find everything I am looking for, from Hotels to Price to Activities. Example, before taking a cruise with my family of 8, I found a reputable snorkeling trip that was well below the ship's offered excursion and noticed their packed boats of people while we enjoyed a Catamaran of 25 people. What a difference. I always use TripAdvisor when traveling especially reviews of hotels. It's easy to weed out the petty and deceitful lies people write about. I have found more great places this way.

TripAdvisor keeps up to date info about places and has the most detailed accurate info I've found. They also send frequent offers for discounts on flights, hotels, auto etc. And they have a fun to use app to use to write your own reviews.

I love to travel and consult this site before every trip to get ideas about hotels, attractions, things to do, guides and restaurants. I have also booked hotels using this site.

When I booked a villa in Florida this year it started ok, but then they sent an invitation for a villa which by description looked like the one I had booked. Sent monies only to find out it was another and I had lost my deposit.

They make it real easy to use the site & make a booking. Everything went real smooth. I always use their site before taking any trip. I usually select after reading reviews. Very helpful.

I have consistently used this site for many years now. I appreciate that one can pick and choose categories of reviews that you want to read. For instance those reviews by people who are closer in age to you, or couples with kids etc. etc. I have also contributed many reviews. The site helps me to fine tune my trips and itineraries.

WARNING! Don't EVER, EVER, EVER book a reservation through Trip Advisor! If you do, be prepared to be offered rooms that are not available, have your reservation totally screwed up and pay a 20% fee for these "services". First of all, in no place do they inform you that you are being charged a 20% premium when you book through them. And then they KEEP sending you emails offering rooms that are not available or that your inquiry has expired when, in fact, one has already booked the room.

I used Tingo Travel service to book a room for 2 nights with the understanding that I could cancel the 2nd night as long as I gave 24 hours' notice. They said it was dependent on the hotel's policy. The hotel had no issue with giving me a refund for the 2nd night, but Tingo would not allow for that, telling me it was the hotel causing the non-refund when actually it was them. Tingo is owned by TripAdvisor. Why is TripAdvisor even booking rooms now? It seems that is a conflict of interest.

I have been on TripAdvisor for about 5 years, have written 98 reviews and got lots of helpful hint votes from other travelers. I was discouraged when I noticed some recent reviews had not been published about hotels I had stayed at. It had come down to a review I had written about an Irish bar in China, it was terrible, especially seeing a western man managing the place and parading his 3-year child around a smoky bar, notwithstanding the food was terrible and the service, the place deserved the negative review it got.

TripAdvisor will abuse your email address sending liberal political positions without asking for your agreement. The CEO is a ultra liberal who thinks it is OK to send emails based on his ultra-liberal viewpoint to every email his company has. He believes we should allow thousands of "refugees" from countries we know are the source of terrorists! Avoid this business at all costs!

TripAdvisor.com, my place of employment, someone made up some exaggerated and wrong things about me, by name, online. Not only can this destroy my career but the series of events that the person claimed took place did not. Insulting me for the public to see is bad enough. Lying about my character and the series of events is immoral and against TripAdvisor's terms of service and they won't take my name off that review. I need this rectified, they don't seem to care.

While traveling in France my wife & I tried to book an AirBNB in La Rochelle through TripAdvisor. I went through their site (big mistake!) instead of going through Air BNB. When I clicked through to 'Book it' (after I had entered my credit card information) a message came up saying the site was 'not available'. It clearly stated on the opening page that the AirBNB was available. Thinking I needed to move on, I clicked on my 2nd choice and came to the same message: 'not available'. I then called my 3rd choice, a hotel, and made a successful reservation there (which cost me nothing until I got to see the room and agreed to take it). We were on the road and driving, so I closed down the computer and we headed for La Rochelle. Once there, I opened the computer and saw 2 responses, one each from the owners of the AirBNB's confirming my reservations (and deposits). I immediately emailed both back, along with TripAdvisor to tell them the error.

We traveled to Roatan, Bay Islands, Honduras, Central America, during early November, 2016. We spent 10-nights in a house that had rats defecating all over outdoor furniture nightly and sometimes during the day. Ants invaded the kitchen at night. Worse yet, a local "caretaker" is allowed to live in one of two units for rent and in our case the "lower unit" was vacated by a very nice couple who departed a few days after we arrived, and to note we got along just fine with them, the rats and the ants. A much larger and intolerable pest showed up. Manu, a Roatan local that sells taxi/tour services arrived.

I rented a house in Montaren-et-Saint Médier, France in September-October 2016 on the TripAdvisor website. The house was not at all as shown on the TA website. It was dirty, unmaintained, and uninhabitable. We were greeted by dirty linens piled in front of the washing machine, dirty dishes in the sink, half eaten food in the refrigerator and freezer, no shower head in the bathroom, dirty toilet, yard infested by ants with ant hills every foot, etc. We had to leave and get an hotel room immediately. TA contracts its vacation rentals in France to Holiday Lettings.

I booked accommodation for 10 nights over the 2016 Xmas period at Villa Cloud Nine in Seminyak in Bali in February 2016 through TripAdvisor and I paid the 50% deposit in US dollars. I paid the balance of the rental fee at end of October 2016 and within two days of making the final payment the owner contacted me to advise that our accommodation booking had been cancelled because of planned maintenance works. In total I paid US$4,587.33 to TripAdvisor which cost me AUD$6,278.37.

We rented a vacation home in Florida and was told our security deposit will be returned 10 days after move out, which was October 18th. As of today no security deposit had been returned to us. We are not able to speak to anyone, just email. They just send us emails saying the refund was released on October 18th. We were forced to send our statement to show we didn't receive the refund. The runaround is incredible and frustrating.

I was having problems with TripAdvisor's customer service. Because of this I looked up reviews of this company and found terrible ratings and I couldn't agree more. I will definitely stay away from this company in the future. I had a problem booking through them, apparently a software issue on their side, so I was not able to put the correct number traveling. We called and they said not to worry about it as the number traveling was under the occupancy limit. The owner of the property contacted us to confirm the travel number. He was also aware of the software issue concerning the occupancy levels. We had to cancel that booking due to a fire code. Although TripAdvisor admitted the problem to the property owner, TripAdvisor still wanted to keep 189 dollars as a channelization fee.

Have an old apartment? Want to fix it up quick and for free? Here's a great solution: join TripAdvisor as a property renter. Don't worry if your apartment is located in funky district. You can just change your address. List it in a nicer location than it really is on the TripAdvisor map. And raise the price! Then go fishing. After your catch pays you the full amount of the rental, email them the real address. The poor, naive traveler will make a lot of noise, claim this and that, but just talk to them a little bit. Then ignore them. Next, they'll probably go to TripAdvisor to complain to Customer Service. And guess what? TripAdvisor will support you because apartment owners are their prime customers. The traveler is the milk cow.

I have been a strong supporter of this company since its inception. I have written an incredible amount of reviews, which I hoped would be honestly analyzed. Something has occurred to corrupt this company, and I don't have enough space to itemize my complaints. I am not supporting this group online or to friends and family as I had been doing previously. Done.

I have rented properties and have never had such a bad experience. I have NEVER had a company so difficult to deal with. They outsource all of their call centers and you can't understand anyone. I've had so many questions go unanswered and I've even tried canceling my listings, but no one calls me back. They barely speak English. If you have a problem with a rental, you will have to fight and fight to try to get your money back. All they seem to care about is whatever money they're making from the owner or renter. They do not seem to care at all about the customers to the site. STAY AWAY FROM TRIPADVISOR!!!

I had a serious situation while staying at the Super 8 Motel Stillwater, MN. I wrote a review. BCA contacted shortly after, "I didn't contact them." It got handed to BCA through TripAdvisor. "Another story there, WOW." I had NO CLUE what I was about to step into with TripAdvisor & BCA. I was assigned Linda **, VP of Consumer Relations. We communicated via phone & e-mail. This went on for a few months. I explained how I along with my dog a Australian Terrier, were held HOSTAGE for 12 hrs by the Stillwater, MN Cops (Washington County). I explained "not everything at first" Abuse Of Power, Illegal Termination, Threats, etc, by the cops. No charges were ever brought or warranted on me.

Arrived at Sago Hotel in NYC and was asked to pay for two rooms when we ordered one through Tripadvisor. The hotel said they would refund the other room on Monday when the manager returned. She refunded half. Tripadvisor customer service took the complaint but did not respond.

I received a one star review from a person who was upset with our business policies! They never made a reservation or spent one night at our hotel, but complained about being inconvenienced by our reservation policies! We are a four star bed and breakfast and constantly receive four or five star reviews! When I complained to TripAdvisor about the review, they told me there wasn't anything they could do about the bogus review! What kind of people do they have making these decisions? It didn't surprise me when I see that TripAdvisor receives all one star reviews! They actually don't deserve any stars!

Through TripAdvisor, we booked Camilas casa en zona patrimonial UNESCO in Valparaiso, Chile, for 9/1-2/16. On 9/1, we spent 1.5 hours navigating Valparaiso's one-way hills searching for the place because its listed address (2-451 Urriola) was confusing. We had to climb two flights of stone steps, with our luggage. The apartment smelled of mold throughout. There was a square-meter hole in the flooring right in front of the bathroom, barely covered by boards and carpet remnants. None of those conditions had been mentioned in the ad for the apartment.

NO! NO! NO! NO to Pinecone Cottage at Joy Lodging in Eureka Springs AR. When we arrived to check in the air conditioner did not work correctly, we like it fairly cool. Owner said she would give our money back. We went elsewhere. 5 weeks later still no refund. She actually rented the cabin to someone else for 2 of the 4 nights that we paid for so we should at least get that refunded plus tax plus pet fee still nothing. DO NOT STAY HERE! (TripAdvisor refused to refund my money because the listing for the cabin does not mention air conditioning??? So, since the listing does not mention heat or hot water or non-leaking roof or absence of rats I assume that would not be covered either. Love TripAdvisor listing and will continue to rate and use their listing BUT, will NEVER book through them again.)

I am totally unhappy with Tripadvisor and their merchants. I would never book with them and never advise anyone to book with them either. I booked a trip and an emergency aroused which was life or death for myself and my unborn child and instead of reimbursing me my money I was still charged. After speaking with them and the merchant numerous times I did not get anywhere and therefore to keep me and my baby safe I did not go on the trip but was in loss of over $700. I would never ever recommend them and something should be done to close them as a business as I seen this has been done numerous times to many other people.

Property owners beware of Tripadvisor's holiday rentals agency. I had listed my property to the site and hosted a guest. I expected to get paid from holiday lettings. They claimed they paid and sent me a transaction receipt. I sent them back my account screenshot showing NO credit from their agency. My bank couldn't do anything since it concerned the bank of Americas. They kept on sending the same automated messages that the money was released from their side, and they can't do anything further. And after I called them about 10 times and spend about 200e in overseas calls, again they refused to check or help out with this. They are totally unprofessional and amateur, that is why their agency is not doing well anyways. I lost about 700e with this incident. They are outrageous. If anyone can help please do!

I need to rent a house in New England at Thanksgiving time. I found a house that would accommodate us. It had four bedrooms, was near our relatives and a plus it was close to the beach. I requested to rent it. The owner responded and said I could rent it but they wanted us to know there was no heat. Did we want to rent it anyways? I responded no, of course, we would need heat. I requested my deposit back and was refused a refund.

FlipKey division Of TripAdvisor. Found a house to rent in Ireland. Paid through FlipKey to take advantage of Payment Protection Plan. House had mold. Immediately after returning to U.S., contacted Flipkey to make claim under Payment Protection Plan. Totally blown off because complaint not made while still in Ireland. What a joke. Protection Plan never even suggested this needed to be done. This company has a 99% disapproval rating on BBB site. Bag TripAdvisor and FlipKey. Totally dishonest.

On July 18, 2016 I booked a hotel through TripAdvisor to stay at the Rodeway Inn in Chincoteague, VA. I was thrilled to get a room short notice (4 days in advance) during a popular weekend so, even though I'd never used TripAdvisor to book accommodations before and they wanted me to pay in full ($663.00), I went ahead with it. Shortly after my payment I received a payment confirmation email from a company called CancelOn (www.cancelon.com) with a receipt number AND an order id number. Then I got an email from TripAdvisor saying: Your reservation is confirmed. Your hotel reservation at Rodeway Inn is confirmed. Everything looked official, so I figured I was all set and the room was secured. I started packing.

I just experienced the TripAdvisor booking system as an holiday rental owner for the first time. A guest tried to book my holiday property and I replied to them via the TripAdvisor messaging system several times. The guest clearly did not get any of my messages as they then sent a second booking request asking me to contact them!! As TripAdvisor don't provide the guests details (until after they're paid for the ENTIRE booking, not just the deposit!), I kept sending messages via their system, some with my contact details so the guest could reach me directly. These were blocked by TripAdvisor (contact details not permitted).

The rejection, and inability to communicate directly with yourselves, unlike Booking.com is abysmal. Please check our website ** which you have rejected. Your assessment of a business application needs drastically reviewing. I do not feel I will receive a reply/response but I feel insulted that you have taken this approach. No explanation whatsoever has been given.

I have long suspected Tripadvisor artificially inflates reviews and ratings. When I left a comprehensive review about a resort in Cabo that was itemized to include things that were Good, Just OK, and Bad, I never saw my review pop-up. I re-submitted it, only to have the same thing happen again. It was nowhere to be found. I emailed for an explanation and was told that some of my statements violated their content policy (which is both vague and restrictive, especially against anything that might be deemed "negative"). Now, it was not like I used expletives or had my negative comments drenched in hyperbole, I simply stated what was bad about my family's experience at this resort. So, it would seem the Tripadvisor manufactures better ratings and reviews for businesses on their site by having a restrictive content policy and removing any reviews deemed, perhaps, too honest?

Well this past July, I basically got scammed by one of your sellers. I was looking for a condo at Myrtle Beach to sleep 16 guests. I came across a advertisement that said beachfront condos that sleep 8 guests. So I contacted the property owner and reserved 2 condos. Of course payment was due before arrival, so I paid maybe a week upon arrival. A few days before arrival, I was informed by the property owner that the 2 condos weren't at the same resort. I said it was no problem as long as both rooms slept 8 guests each and I was assured they did.

I booked and paid for accommodation in Vietnam (Ho Chi Minh) city a 2 bedroom apt through TripAdvisor. Upon arrival on the 24/8 after walking the streets with our luggage for 4 hours, trying to find someone who could help us make contact with the apt owner Johny ** booking number #: **. Who would not answer his phone or TripAdvisor inbox msgs so we could get the keys we finally stumbled upon his letting agent in a real estate office. She told us in the very little English she spoke that Johny ** was her client so she proceeded to try to make contact with him. After several phone calls (I am not sure to whom, as she spoke in VIETNAMESE) and another 2 hrs later she took us to what we believe was Johny **'s home address where we stood and knocked on the door for over 20 mins. No one came to the door.

Having been trying to receive a £50 damage deposit. Guests had a BBQ on the decking of my holiday cabin. This in itself is total madness. Why would you have a BBQ on wooden decking of a wooden cabin? Then they left the hot BBQ unattended!!! It then blew over and burnt 2 panels of the decking. I suppose I should count my blessings that they didn't burn down the whole property!!! The guests did not tell me about the damage until after they left. They seemed to have panicked and got the damage repaired in the cheapest way possible. The decking used is not to the same standard of the existing decking. It is not the same pattern and it is not the same colour, far from it. The decking has not been treated with the correct weatherproofing treatment. So all of this needs to be rectified.

We tried to have our B&B listed for over 4 weeks and received all kinds of apologies, excuses, and promises about resolving their impossible process. It has never been resolved (we are not listed) and they don't seem to have rational explanation. We have emailed, called regularly, and tried to jump through all of their hoops without success. We've given up. They clearly do not really want new listings of our nature for some reason. Makes me question what else they do that's not trustworthy.

TripAdvisor allowed a one star review on my listing that is not about my company at all. But they have refused to remove. I am file suit against tripadvisor for slander. DO NOT BELIEVE THE REVIEWS ON TRIPADVISOR!

I have NEVER had a company so difficult to deal with, siding with the false advertising of a rental. I am so angry right now and feel like they've just stolen my money. The customer support doesn't care that photos on the listing do not accurately depict what's there. What one "support" person told me today was that the seller of the listing is getting "good reviews" and he didn't see a reason why I should have a problem.

I am a timeshare owner who rents out my extra time. Yes, the phone number is a bit difficult to find. It's under help and pick an option then you can say, "need more help" and then it gives you the option to call 1-877-354-7539. I too had trouble with TripAdvisor. My first booking requested twice on a rental that was not available. I must have accidentally sent a quote and she paid it. I told her that it was not available and to cancel on her end. This was also her first time using TripAdvisor. They charged her a booking fee and would not refund it.

I have received another threatening letter from you telling me to pay for the full cost of a holiday I have not had with Silka holidays in Monschau Germany. At no time was their cancellation policy explained to me because I could not pen their attachment which I complained to them about. Asked them to explain. Which they refused to do till in the end I cancelled. I cancelled because they refused to give me any photos or detailed info till I cancelled, only then did they tell me I owed them the full cost of the holiday for a squalid little cottage in Monschau without being aware of their terms and conditions. Not a cancellation fee but the full cost of a squalid cottage. E600.00 plus. And you tell me if I don't pay for something I have not had, English law means nothing and the fees will escalate. What an appalling threat from you???

Rented a home in Charlotte, NC through TripAdvisor, my first experience with this site. The ad listed 3 bedrooms. After booking two months in advance, and corresponding with owner, I find out that there are only two bedrooms and some air mattresses. I gave the emails, the ad and a copy of an ad for the same rental (but listed correctly as 2 bedroom) on Vacation Rentals By Owner to the TripAdvisor customer service. I wanted my money back. Didn't happen.

I have properties listed and have never had such a bad experience. They outsource all of their call centers and you can't understand anyone. I've had so many questions go unanswered and I've even tried canceling my listings, but no one calls me back. Now, I get multiple calls a day at our office from these people. They hang up on me repeatedly, they barely speak English and now I feel like they are harassing our office staff. Yesterday they called 5 times in a row and hung up on us every time. WHAT KIND OF COMPANY DOES THAT??? We are very busy and don't have time to deal with this. I ask them to stop calling every time and the next day they just call again. I'm so done with this horrible company, but there is no way to make them stop.

I am an owner and dialed I don't know how many numbers and one was a recording and hung up. The other sent me to Flip Key who I do not have an agreement with. I not sure they didn't steal a booking from vrbo. Finally got someone who kindly put me on hold till eternity. It's a lousy company to do business.

I ran a restaurant for 3 years and used TripAdvisor. In the 3 years, I had nothing but headache, anger, and lousy customer support from them. If a customer posted from my place (after I had logged in at the same location), they penalised us as having written our own review. We were knocked from number 2 to number 15 on more than one occasion. There is NO FEEDBACK CHANNEL for business owners except for clicking options on forms. When you express your discern for the services they offer, they give you canned responses. It's the most infuriating customer service anyone will ever encounter.

I went to TripAdvisor as it had never let us down regarding reviews, but never purchased and never will again. Besides it charges everything in dollars which means I have to pay conversion fee (Wichita is not cheap) adding £10 and upwards to each booking. I made a booking for Indian shores Florida and got an almost immediate response from the owner. So I thought this is good, but that was the start of a disaster. About two weeks later I got an email from TripAdvisor telling me about a property in Indian Shores and asking for monies. So I sent monies and then realised it was a different property to the one I had original purchased so I immediately cancelled and explained to them that their email had made me panic and send monies not knowing that it was a different property. Any way what company sends you more properties when you have already booked one with them!!!

Good luck trying to reach a human being if you call them. First, there is no option to press "0" to reach a telephone representative. Instead, you have to listen to all the options and when they don't mention one that applies to you, you have to listen to them all again and pick one that is the closest. Then, guess what, they transfer you to someone else and you get to wait again. Looking at my phone screen I see I've been at this for 33:09 minutes and counting... still on hold.

I booked 3 different apartments for my holiday in Italy. Of the 3, only 1 has returned my 'breakage deposit'. This is a month after my holiday. There were no breakages on the other 2. I am €300 out of pocket - plus bank charges of approx £20. I keep emailing Tripadvisor, and get no reply. Dear reader, be aware of the 'breakage deposit' scam, and don't use Tripadvisor to book an apartment, unless you're prepared to sacrifice your 'breakage deposit'.

I have used Tripadvisor many times in the past and been very happy, BUT NEVER AGAIN!!! I booked a house in Ypres for a party of 7 in November 2016, but had to change the dates of our trip. The same house was not available on the new dates so I had to book another. I am now unable to obtain a refund of my deposit of £89. Tripadvisor is blaming the home owners small print on refunds (which I cannot find) and the home owner is saying it is Tripadvisor's policy not to refund a deposit. At the end of the day someone has my money and I would like it back, I gave them enough notice (4 Months before my trip).

I think the application or platform to write reviews is a great way to see a common thread, good or bad for what you are interested in, TripAdvisor is a great place to come for that. The problem (at least for me and anyone concerned about animal welfare) is that they support tour companies that base their profits in the use and abuse of animals. For example they promote elephant rides. Tourists should be informed about the cruelty involved in the "breaking" of a wild elephant called "Phaajan" (look it up) by giving certain tours a "rating" so that the common tourist is prompted to become an informed traveler. Some people just don't know that their new & exciting experience has been at a very high and cruel cost to the animals involved. TripAdvisor can and should do better.

I found what I thought would be a wonderful birthday gift for my husband - a 3-day stay aboard a yacht in Annapolis, MD. The post for the yacht had many nice pictures, but no real information about the boat, the amenities, available activities or their prices. I asked for further information but was informed I could only ask the owner questions AFTER I made my non-refundable deposit (over $1000). Stupidly, I paid deposit. I contacted owner about details - location of yacht, contact #, FAQs from previous guests, what we should/shouldn't bring etc. After four months of back and forth and partial answers (the owner didn't give directions but the name of a restaurant in Annapolis where we might find parking - I live two states away!), I noticed listing was no longer available on TripAdvisor.

In general, I have used TA to book restaurants and hotels. I write fair reviews and they are usually good to excellent. Yes, my opinion but I support it with examples. OK. Here's the problem. My husband and I recently booked a B and B that was highly recommended by TA reviewers. We booked directly. When we arrived, I couldn't believe how shabby the place was. I felt like we were being put into someone's grandmother's attic. The bathroom was tiny 1970's style. There was random old furniture around the room. No decent chair to sit in and read. The owners were lovely so I didn't write any review at all. The cost was very high. But how can this be???

After placing an order for a hotel room, I then had to cancel due to a storm. When I contacted TripAdvisor, they told me that was fine. I never received the money in my account, so I contacted them again. I was then told I needed to contact a different company in order to obtain my refund. Why was this not disclosed from the beginning? They make it so easy to pay them, as long as they don't have to pay you back! It seems this company is not interested in helping people, but would rather scam them. Just contact the hotel directly, or I have had great service with Hotels.com. Thanks!

Hi folks. I just was in Peru in September and after a long time searching, I find that Eco Path Trek is cheap and great, and I went to all of my tours with them to 5 days Salkantay trekking way to Machu Picchu, and Manu Amazon jungles 4 days, and short 2 days trekking to Ausangate, and simply I can say that I was so happy with them that I prefer to buy touristic bus ticket to Puno and also Uros Island tour from this agency!! Before arriving there I was thinking the quality should be low because their price is so cheap and good, but I was shocked when I saw how it was good. The manager Elmer is so lovely boy and too professional. That was amazing and simply if I come back to Cusco (definitely will happen), I don't need to search again and I will go definitely with this fantastic agency for sure!!

They told me 1 amount but took a whole different amount out of my account for a city view in Ocean City but I booked an ocean view. Now I'm stuck at the beach watching cars go by...never again.

I was a faithful user and believer in TripAdvisor and relied on it for all my travels. I booked a very expensive room in a chateau in France. Upon our arrival, we were shocked when we saw our room. It was filthy, no window and the size of a cupboard (700 euros a night). We immediately complained to the owner and wanted to leave. He would not refund our deposit or give us another room. We told him we would write about our experience on TRIPADVISOR. His reply was "GO AHEAD! WHATEVER YOU WRITE, I WILL HAVE IT TAKEN DOWN." Well, we left that chateau and wrote about our experience and the room quality. Surely, our negative but TRUE review WAS immediately removed, never to be seen by anyone. How is that possible and how reliable, truthful and legitimate is TRIPADVISOR? We will NEVER use them again. VERY DISAPPOINTING AND A SCAM.

I will never EVER book through these people again. Between them and FlipKey, I thought I was going to lose my mind. And beware, if you book a home through TripAdvisor, you may be dealing with FlipKey... which adds another layer of confusion. Never again.

I own 2 hotels in Buckie in the NE of Scotland. They have always been number 1 and 2 on TripAdvisor for Buckie. Recently we added a tablet to our reception area at Rosemount so that guests could give reviews on tripadvisor rather than write in the visitor book. Tripadvisor have now deemed all of the reviews made to be fraudulent, removed previously live reviews and downrated Rosemount from 1 to 4 in the ratings. I have tried to talk to them but just get told to email. I have sent several emails and received no sensible reply, other than a lesson in statistics. One email told me that the fact that so many reviews were made from same IP address "tripped" their system yet another email from another person told me this was not the case. They will not address the issue and reinstate the reviews, neither will they reinstate our previous status in the ranking.

I have been cheated by somebody recommended by TripAdvisor. I have paid the house rental and also 1000 euro deposit as asked by the owner (possibly non existing). I want this euro 1000 back, as the fact that he asked me this deposit is your fault. I consider all this story unacceptable. Not only I am losing 1000 euro to a thief but I do not know where to take my family in vacation. FYI, I was going to buy also the plane tickets to Sardinia!!! Please inform me ASAP if you can return me also the 1000 euro. Anyway I will enter a BIG NEGATIVE FEEDBACK ON TRIPADVISOR THAT I WILL NEVER TRUST AGAIN IN MY LIFE.

I accidentally double booked our vacation house and within an hour called the vacationer to explain what happened. Then I tried to get TripAdvisor to refund their money. I explained I wanted to be sure the vacationer was not charged and was allowed to make other plans. TripAdvisor said sure they could release his deposit but I would be charged $150. This was taken off my next payment from them. I just had finished a booking with them for 10K extended stay. And they charge me this ridiculous fee for something I took care of immediately. My concern was to quickly reach the vacationer. Their concern was to make money off them or me. I am not happy with this kind of service. My vacation home is very popular on all sites I have it listed on. I have not had this kind of service on other sites. I am very disappointed! I will be using other sites.

I am new to using TripAdvisor. I have had two guests to date, unfortunately, I had to cancel a 3-night reservation due to an emergency situation. I attempted to contact the guest two times, and offered an alternative place to stay, but received no response. In respect to the guest, I called TripAdvisor customer service to assist with this cancellation. The customer service representation was unfriendly, and said I would be charged a $150 cancellation fee. Shortly thereafter, I received a confirmation that my next reservation would be debited $150. There are several alternatives to TripAdvisor (VBRO/Airbnb) where customer service is easier to contact and more user-friendly. I have removed my listing from TripAdvisor.

You want objective and accurate reviews for traveling but TripAdvisor won't give you that because they suppress the bad reviews so that you never see them so their hotel reviews are WORTHLESS. Don't trust TripAdvisor.

TripAdvisor is a total scam, never use them. Go through owners instead. After cancelling my reservation with the blessing of the owner, I spent hours on the phone with TripAdvisor getting the run around in India receiving false information and delays and ended up paying $162 booking fee despite canceling within 12 hours of the reservation. Buyer beware, never use TripAdvisor.

In order to contact a potential host one must first book dates. Even if one's question is about dates or policies not listed online, one must book dates. This is where the real irritation begins. Tripadvisor's drop down calendars do not work. Period. I tried touchscreen, keyboard, Windows, Android, you name it. THEY DO NOT WORK. Consequently, one CANNOT BOOK A RESERVATION OR ASK A POTENTIAL HOST A QUESTION. People who lease out their properties need to be aware of how much business they are losing because Tripadvisor does not function in any capacity.

I booked a holiday letting in France but unfortunately had to cancel it two days after booking it. They would not refund my deposit. On their website it stated that you had a number of days to cancel but this was false to my amazement. Buyer be very aware. The web looks amazing but the customer service is terrible. Their service is not for the customer. They look after the company not the customers.

I posted a complimentary review for a travel agency which made arrangements for a trip for my family to Peru, however, TripAdvisor spent a couple of weeks "reviewing" and then rejected my review. It seemed to be a generated response stating I needed to comply with TripAdvisor's guidelines, however, I did follow the guidelines. Also, when I tried to review my submission it is nowhere to be found. I really want to provide information and compliments for the travel agency, Cusco Punku, and feel they deserve the review, but TripAdvisor will not allow it. VERY disappointing!

I booked a room last night through TripAdvisor. The 10% discount code is WWSAW. Over and over I went through the checkout process, scrutinizing the place to enter it. There was no place. I went ahead and booked thinking I could just contact them to get it corrected. Of course, there is no way to get contact and get this apparently false advertising corrected. I will never, never use them again. I lost a lot of money. I called the hotel. If I had booked directly they match the price and give senior and AAA discounts. Don't be fooled. There is no financial benefit to using them.

I booked one of my hotel based on the positive reviews posted on TripAdvisor but to my utter dismay, the hotel was complete opposite to what was described on TripAdvisor. Moreover when I tried to put my genuine review of the hotel, they put it on hold mentioning pending of approval. It is clear that TripAdvisor is just a fake website and only put fake reviews. Please avoid it as you may be fooled next.

We found and booked and PAID for a residence thru TripAdvisor flipkey and followed all the instructions on the specific residence from TripAdvisor's site. WE WERE SCAMMED. TripAdvisor has been evasive about their responsibility. I guess their site is not monitored as to the authenticity of any of their offerings. This sucks.

I booked an apartment/vacation rental in Curacao using my iPhone. However, when I wanted to cancel the booking, it was impossible to cancel via my iPhone and I had to find a computer to access the "Cancel Booking" button. I was at the hospital with my father in ICU (hence the need to cancel the booking) and so this really was NOT a convenient option. I messaged the vacation rental owners as well as TripAdvisor and each time I was provided the same response - which was a script and did not resolve the issue I was having. Then I was told to call TripAdvisor at a UK number. The whole experience was unnecessarily stressful during an already stressful time and not appreciated.

I made a booking for my wedding accommodation abroad which was very exciting (since it was a surprise for my fiancé). I was given a set period of 7 days to pay the balance. On the 4th day my handbag was stolen when I was out shopping which was incredibly distressing. Amidst all the chaos of losing all my bank cards one of my realizations were that I wouldn't be able to pay the balance of my accommodation as the bank couldn't get my new cards to me in time. I emailed TripAdvisor twice and the owner of the accommodation. No response from either which isn't very encouraging at all. I then called TripAdvisor. They directed me to 5 different people, most of whom were in Bulgaria and although nice, couldn't understand what I was saying. Eventually I spoke to someone in India and they told me it was tough. I would lose my deposit and my booking. So, in effect, I was mugged in the street and then mugged by TripAdvisor, both equally traumatic.

I posted a review of a Holiday Inn in Charlotte and described how my prepaid reservation wasn't honored and it caused me a major inconvenience as I arrived at 1 am. They comped me one night but said I lost confidence in them. TripAdvisor has withdrawn my review 3 times. First time they said I could not review something I didn't experience. Assume hotel suggested if I didn't get my room how could I file a review. Next time my review was too judgmental. I finally submitted a clean factual account. They said it still didn't meet their standards. I cannot think how I could write my review more objectively. What is up? I believe TripAdvisor has to keep peace with big chains like Holiday Inn to suppress negative reviews. Beware of the reviews you never get to read.

If you post a negative review on a hotel you booked through them they delete it... I posted about Extended Stay America in Denver, CO on Easter Ave having a thief among them which is the truth and it never made it to their website! Never stay there and never use Advantage Car Rental. I will never book through TripAdvisor again.

We reserved a room through TripAdvisor (Getaroom). We got to the hotel and they said they had no record of payment. Our receipt from TripAdvisor said paid in full. I called the Getaroom number and they did straighten it out. We should not have had to do that. The hotel was not very apologetic. They just said, "You should not use booking services and should call the hotel directly." So this makes me wonder if it is the hotel's fault or if it was Getaroom's fault. I don't think the hotels want you to get a better rate using a booking service, so they'll just charge you twice! Yes, I am being sarcastic, kind of.

I used to like TripAdvisor but they have no complaint system and they require at least 100 characters, so I will not bother doing reviews for them again.

It WAS a total pain with the constant pop-over ads on TripAdvisor's site. They now appear to have killed all the links to the subject business. The "website" shows as a link but does not work. That's with Safari on iOS and Safari on Mac. So, no way to get out of Trip Advisor without doing another Google. Our secretaries at work stopped using Trip Advisor a while ago. Too much garbage to wade through. I stopped once the website links stopped working.

Own a bar business in Indonesia, went pretty well until TripAdvisor came along and allows fictitious reviews to be uploaded by random people. So many times has my venue been the victim of angry people, competitors and the likes, who have never even been to my bar. I've recently received a (yet another) horrible rating on my TripAdvisor with an author claiming that we sell Gin and Tonic for 50$... Who sells Gin & Tonic for 50$??? When I go to the TripAdvisor admin. to try and get this review removed they do nothing even when I prepare a photo of our menu that proves this information is incorrect. That's a 1000% exaggeration on my pricing and still they do nothing... Honestly, my bar does fine without TripAdvisor; but it's when people leave ridiculously made-up reviews that really destroys a business.

Where do I begin? The biggest thing is this company hires overseas staff. When I call (no toll free number) customer service I can barely understand anyone that answers the phone. The booking fees are outrageous! Why would any renter pay a booking fee when they can go on other websites that do not charge one. As a rental property owner, I lost bookings because of the fee. Also, the cancellation fee is unacceptable. My rental property sold prior to several rentals. I offered the renters several other cottages on the same beach and they declined. I, as the property owner, had to pay the $150 cancellation fee!!! I will NEVER do business with this company again nor any of their affiliate sites. Big scam and horrible customer service. Renters, go to another site where you don't have to pay a booking fee. No need to pay one!

When I log into my TripAdvisor account I can see that my calendar is up to date, however when I sign in as a prospective renter and visit my rental on the TripAdvisor site, my calendar is blank. There is no assistance from anyone at TripAdvisor; when I call all I get is a recording offering situations I do not request. I have also requested that my "automatic-renewal" be cancelled, as I no longer wish to list with FlipKey as their site does not function properly and there is no customer service. It is very frustrating getting request after request and the dates are unavailable, but not showing as so on my TripAdvisor online calendar.

I booked to stay at a bed and breakfast in Burnaby from July 22nd to Aug 6th of 2016 through TripAdvisor many weeks ago. Within a day of booking my husband and I decided that we wanted to stay at the B and B for a shorter period of time. I went back to the website and could not find a way of changing the booking so cancelled it and rebooked it. I phoned TripAdvisor but was told they don't deal with it that I would have to go through one of their partners, Flip Key or VRBO.

CAUTION!!! Do NOT book your travel reservations through "TRIPADVISOR" or their "BookIt" partner. My Bryce Canyon Lodge (National Park) room could have been booked through the National Park, but I thought what the heck, I'm here on TripAdvisor, it's good, right? So I booked through them. It went to some English travel company, Miki Travel, and they have a $97 cancellation fee!!! I am so unhappy, to be canceling a week early, plenty of time for them to re-book the room and be treated this unfairly. What a scam. NEVER AGAIN!

I booked a horrible cockroach and mold infested unit in Atlanta called Downtown Urban Pioneer, owned by Richard **. I was in there five minutes and texted the owner that I could not stay there due to the mold. He apologized for my ordeal, and TEXTED ME THAT HE WOULD REFUND ME IN FULL. I was in the unit 5 minutes. He did not initiate the refund as promised. TripAdvisor would not help me in any way. They processed the rental anyway, in spite my not staying there at all, extracted the money thru PayPal, and PayPal also has walked away and will not help me get back my money. I am out 543 dollars, and I did not even receive the security deposit back for a unit in which I did not stay. I was advised to "Go after" Richard ** the owner.

We recently booked in TripAdvisor hoping it's a big company and they will never fool their consumer. I booked last March 16 but the next day I have to cancel due to emergency. I called the customer department and they are NOT helpful at all. When you booked online for a vacation USUALLY they have a policy that you have 24 hours to cancel the least they can do BUT not with TripAdvisor. Once you click the button that's it, they will never return the MONEY whatever your REASON. They will screw you. NO SYMPATHY WITH US CONSUMER!!!

I never write a review but I have to say this is the worse experience I have ever had booking a place. This was the first time I used TripAdvisor and my last. It was a horrible experience. Customer service representatives aren't friendly and seemed to be bothered when you are concerned about the reservation being wrong. 3 days prior to the arrival date promised to be called back. Did not happen. I had to call back to try to resolve the mistake made.

In the past you checked out a place, eg. a city, and immediately with TripAdvisor you got access to their reviews. Now you are about ready to read their recommendations and you lose it and must transfer to the Trip Advisor app and the place you were interested in is no longer there. You must start over. A REAL PAIN.

This was a message I forwarded to Yelp previously, it puts TripAdvisor into perspective. "I just wanted to reach out and thank YELP for being true to its roots. My girlfriend & I have been utilizing a plethora of social media platforms including Yelp & TripAdvisor to boost our 'foodie' presence. Having posted upwards of 100 reviews on both sites, I can say without a doubt that TripAdvisor is a scam and that Yelp is the only honest forum for reviews out there.

Untrustworthy. Submitted two reviews to tell of my wife and I's experience at the hotel in Bermuda the Fairmont Southampton where my wife was robbed. I did not see the reviews posted. They said they were pending. When I contacted TripAdvisor they said they violated their terms of service as it was not my experience. So I would have had been robbed at the Fairmont to submit a review to let people know the Fairmont was not safe?

I never take the time to write reviews but TripAdvisor/Flipkey is soooo bad I have no choice. First problem, the calendar on their website doesn't work well. It let two bookings reserve the same week. Even though it was their website that made the error, they still charged me 150.00. They provided no help to the guest. I had to cancel. I found the guest another place to stay. The agent was not only rude to me but they were just as rude to the guest. I have spoken to so many people there regarding the 150 dollars and ZERO has been accomplished. Their business name should be "I'm sorry" because that's all they ever say to you on the phone. I'm sorry doesn't fix or solve problems in the real world.

Prior to TripAdvisor purchasing VacationHomeRentals.com, my property was listed both on FlipKey (a subsidiary of TripAdvisor) and VacationHomeRentals.com. I pay a yearly fee for my listing on VacationHomeRentals and pay a per encounter fee for leasings on FlipKey. Guests also pay a sizeable leasing fee when they go through FlipKey (averaging 1/2 the actual cost of the rental - ex. a recent rental for $852, the guest is charged $1215), this does not include the fee that I pay. Despite the fact that this is outright gouging the guest, this is all legal (I guess).

In previous years, I was listed on Flipkey as a paid subscriber and on holidaylettings.com with a free advertisement. In the past year, FK and TripAdvisor have blindsided their paid subscribers (who can openly communicate with querying customers and don't have to use the FK payment system) by subjugating their queries and channeling most through the FK/TA sites which DON'T allow open communication with their querying customers. Instead, FK/TA's objective is to force homeowners to ONLY accept payments through FK/TA which costs more than 10% of the rental payment. Moreover, FK NEVER answers the phone. Their customer service is abominable. I am very unhappy with FK/TA which have, in my view, deceived their paying subscribing rental homeowners. PITIFUL!!!

Almost two weeks ago we made a reservation for a cottage and paid a deposit of almost $500. We cancelled the reservation less than an hour later, and TripAdvisor is refusing to refund our security deposit! On April 27, at about 5:00 pm, we used TripAdvisor to reserve a cottage near Yosemite, CA for four days in late June. The cost of the rental was $1,722, and we had to pay a security deposit of $494. The security deposit was charged to American Express, and it was recorded as processed on the next day.

Last May, I stayed at Iberostar in Cozumel. When I returned home, I realized my jewelry had been stolen. I wrote a review on TripAdvisor and they refused to post it. This year, I stayed at Melia Beach Club in Cozumel and, although it had a beautiful view, that was the only thing it had going for it. The food was horrible and the lounge chairs on the beach were all broken down. I wrote a review on TripAdvisor and again, they will not post it. TripAdvisor must not post any reviews unless they are 4-star or higher, which is unfair because the public should be made aware of hotels and resorts that are of an inferior quality. I'm wondering if TripAdvisor gets paid by the resort NOT to publish a negative review. It is quite maddening! TripAdvisor does NOT have accurate reviews!

What gives TripAdvisor the right to show that my Cabin Resort is "sold out" when it isn't? I am a paid subscriber to FlipKey, have been for many years. I used to get 5 to 6 inquiries from FlipKey a day, now I am lucky to get 2 a week. But my problem is with TripAdvisor. I have had a listing on there for years, about 8 years now but never paid for a business listing or anything like that. I am ranked #33 out of 68 I believe it is, I have 10 - 5 star reviews on TA and 22 on FlipKey. If someone searches for cabins in Eureka Springs, Arkansas I do come up in the list but when they hit the show prices button a pop up window comes up saying "sold out" and to check the other places they have showing availability.

TripAdvisor is not responsive to complaints about unfair reviews or pictures posted on their sites by people who just like to complain or who get a charge out of seeing their pestilence in print. Anyone can post anything and TripAdvisor will allow it on their sites and other sites to which they are connected. There is no filter and no way to remove unfair reviews or pictures posted incorrectly. It's a site for disgruntled and ill-mannered persons to spew their venom.

I made reservations with several Florida hotels through TripAdvisor for an upcoming vacation. I never got any confirmation on an email. My credit card got billed for one of the reservations. There is no record of any hotels being booked on TripAdvisor and no way to contact TripAdvisor about them. There is no way to speak with any live person about anything.

We are owner of a Guest House in Zakopane where we have 11 rooms for rent, accommodating up to 35 people in double, triple, studio and 2 rooms suite and penthouse. At the beginning of April I received a reservation request for accommodations for 11 people. I checked our room availability and confirmed the reservation. In my confirmation letter I asked the guests how many beds they needed and how many rooms. So it was after I confirmed the reservation (just a few hour later) I learn that they need 11 rooms (1 person per room), explaining that they are males and need separate rooms.

I had 2 forum threads with lots of useful replies on TripAdvisor. Both were completely removed without any warning or notification, so that one cannot even read them. Actually about lots of posts are deleted from any thread (created by other posters).

I contracted to rent a condo in Belize through the TripAdvisor website. I was asked to place a deposit of $1060 to hold the unit with the full remaining balance to be paid on 4/19/2016. My wife suddenly became ill and is being operated on for heart issues and can no longer travel out of the country in June which is when the contract was for. I contacted the owner on 4/15 and she graciously agreed to refund my full deposit. She sent a letter to that effect to TripAdvisor and they agreed to send my deposit to me. I have talked to their "customer service" people in India for a total of 2.5 hours trying to find out when my refund would come. I was told that if the owner allowed this she would end up owing TripAdvisor a $150 dollar booking fee but TripAdvisor would credit me for the full amount of my reservation.

Wow, I am so pissed about my experience with this scam of a company. On Thursday night, I was looking to rent an Oceanside condo for 5 days in July. Before I could enter my dates, they asked for my PayPal number and I was told that they would only debit my card, through PayPal, if the dates that I requested were available. After I entered my dates, about ten minutes later I received a pop up message on my iPad from FlipKey/TripAdvisor stating that those dates were not available. At that time, I booked a higher priced condo elsewhere and paid for it since dates for summer were filling fast. Then, the next afternoon, I get a message from PayPal stating that FlipKey/TripAdvisor had debited my card for the first booking that was supposedly not available, to the tune of $980. Don't even bother trying to get a hold of anyone from this company, it is nearly impossible.

We searched for a 3BR, Bath apartment in the North Miami area, and we found an apartment in the Continuum project listed under number 85695. To make sure that we understood the features of the apartment we contacted the owner as listed on the website of Trip Advisor. After contacting the owner and confirming that the apartment fitted our requirements we received an invoice from Trip Advisor LLC (tripadvisor-booking@europe.com) with the confirmation of the booking and payment instructions (wire transfer to Barclays Bank, UK).

I am writing this letter to express my frustration with "the world's largest travel site" TripAdvisor, favoring hotels who pay for advertising. Two weeks ago I received an email from TripAdvisor administrators stating they changed their algorithm for reviewing businesses to make it "fair" for all hotels and that these changes may reflect on the ratings of businesses over the course of several months. Just 3 days went by and my hotel dropped from a prominent number 2, a position held for almost 3 years with minor fluctuation to number now 8 in just one week for the area with only 12 hotels, including one that has been closed for 3 years, at the 12 position. Over all on the Island we have flunked again in a week from 8th position to 28th, never in 10 years of being on TripAdvisor has any property ever had dramatic changes applied.

As an update to my earlier review, the chap in London called 24 hours late and the problem was resolved. Very grateful for that of course but why does it take so long? Anyway, enough for now. I have my accounts access back and will hope it does not happen for the third time.

I own two vacation rental apartments in Florida. TripAdvisor charges such a high booking fee to guests that it prices me out of the market. Airbnb charges a low 3% booking fee, and their level of customer service is much better than TripAdvisor. Travelers should go with Airbnb, and so should property owners.

I recently booked a rental in Manhattan, then my plans changed, so I contacted TripAdvisor and the owner to cancel. Since I cancelled and then the owner contacted them to request my full refund (and not the other way around), TA advised me I will not be refunded a $199.25 fee. I was even told by a TripAdvisor rep shortly after that I would receive the refund since the owner contacted them to request a full refund. The owner refunded me their entire portion, but TA will not. It's frustrating.