Tripadvisor Reviews

I booked a Seattle Tour through TripAdvisor at least 6 weeks before the tour date of August 27th and the charge from "Viator Trip Advisor" appeared on my charge card immediately. I had to cancel a month before the tour and was told my card would be credited since I could cancel at least 24 hours before the tour. It is now September 23rd and no refund has been made, even after proving I deserved a refund. I'll never use them again.

TripAdvisor is a nightmare to deal with. The prices are great UNTIL you have a problem. Their "help" staff is difficult to understand, doesn't communicate with each other, and is more concerned with keeping the money you paid than helping their customers. If there is any possibility that you may have a problem (and in today's climate that is pretty much everyone) avoid using Trip Advisor at all costs.

TripAdvisor fraudulently refuses to process our refund. My wife and I booked a vacation for our five-year-old daughter at Tradewinds Resort in St. Pete, Florida for Labor Day Weekend. However, due to Hurricane Ida, we were forced to evacuate to Mississippi and were unable to make the trip on those dates. I contacted Tradewinds and they were extremely helpful. They stated that they would agree to refund our vacation or rebook our room for the following week (our preferred option) at no additional cost. However, as we made the reservation through TripAdvisor, they needed TripAdvisor to simply send an email requesting the refund or postponement of the trip.

TripAdvisor is an absolute nightmare to deal with. Our business has received just enough fake, false, misleading, or even misplaced (not for our business) reviews to make it difficult if not impossible to operate a small business. TA will just brush you off if you try to contest any of the bad reviews. TA SUCKS! May the people who work there and their families suffer ten-fold the stress and anxiety their company has caused me, my family, my business, and my employees and their families! I CURSE YOU ALL FOR THE NEXT TEN GENERATIONS! SUFFER!

There is no way to contact these people. We recently had to cancel a booking due to weather conditions and I need to contact the company about a refund which was approved by the business owner, but there is apparently no way to get ahold of them. I have emailed them a couple times to no avail and can't find any other way on their website. Terrible user interface and customer support. I recommend using a better booking site as this one isn't worth the headache.

So I booked a cabin through TripAdvisor back in April, 2 weeks before I set to leave, and 2000 dollars later, the booking is canceled. Trip Advisor is telling me that the owners are no longer booking out the property. What?? So you can't contact them. You may get your money or may not. (Haven't gotten mine yet) and in 15 days I'm going to Tennessee and have nowhere to stay.

For many years I have been what TripAdvisor refers to as a Destination Expert and have over 50,000 post offering information to travelers. Without notice or explanation they have dropped my Destination Expert status and now say I violated guidelines. And very strange charge since I'm constantly subjected to libelous forum posts and insults but forum members that don't agree with my information. When I have complained about this, either no response or very limited response from TripAdvisor. A very unreliable company.

Our family loves reviews on Tripadvisor. We use them all the time for food and stay. Unfortunately, we cannot say the same for TripAdvisorPlus. My wife booked our trip to Puerto Vallarta using them. Without going into all the details, it essentially boiled down to the hotel TripAdvisorPlus booked for us in Puerto Vallarta telling us we did not have a reservation on the day of our flight. We then informed TripAdvisor Plus of their failure to book/properly coordinate a reservation with the hotel, and then quickly made alternative reservations after asking them to cancel the reservation, so our family wouldn't be without shelter on our first night of travel.

We booked 2 rooms at the Crown Plaza in Key West through Tripadvisor plus 10 weeks in advance of our trip. Then 3 weeks before our trip, TA+ said they couldn't honor our booking (although rooms are still available) and offered us a substandard alternative. When we asked for another more equitable substitution they said nothing else was available (not true) and offered a refund. Bait and switch followed up with a take it or leave it approach. Being so close to our travel date, we had to book elsewhere at greater expense. Use anyone other than Tripadvisor. The absolute worst customer service experience I have ever had.

I am furious with TripAdvisor. I used this travel platform because they advertise that they will protect our transaction. We booked a vacation rental through TripAdvisor. Travel was for June 2020, in which international travel to the Bahamas was closed so we had to postpone our dates as our flights were canceled due to COVID. We rescheduled our trip to June 2021 via message to the vacation rental host through the TripAdvisor platform. It clearly states on TripAdvisor’s website to message the host if there was no available option on TripAdvisors platform to change the dates. The host assured us that she would change the dates. December 2020 it was determined that several members of our travel party would not be able to meet the travel requirements to travel internationally in June 2021.

Hi I booked a room for 2 weeks. Spent over a thousand dollars doing so on TripAdvisor. Had to cancel the room and had given them all necessary info on the room not being taken as well as did the hotel the first week. Now we are on week 7. No one will call me back. All I get are automated responses and still no answers. This is ridiculous. I would strongly recommend not using this site for any reason.

Public reviews of lodging, restaurants & things to do assist in travel plans. I have submitted reviews of places to assist others too. There are categories of reviews based on families, couples, friends. Lodging rates are posted from other sites very helpful. Types of restaurants assist in choosing where to dine & how expensive. Things to do are a great way to visit places, shopping.

I booked a a lot of thing in past 10 days through TripAdvisor. However, once booked, it shows the booking was done through Viator. So far so good. Today May 4th, 21, I had a reservation for a jet skiing in Radazul, Canary Islands. I paid for that the day before. It said nonrefundable. Once I went to the address, there is another business there and the owner knew the name of the company I was looking for - "Motos de agua Tenerife", and said they were closed a year ago - out of business. I called the number for Viator and some customer service guy answers and puts me on hold for a while, after which he tells me I had to deal with the business itself and they can't refund me - A BUSINESS WHICH VIATOR ADVERTISES BUT IT DOESN'T EXIST!!!

Seems when comparison shopping they beat the competition hands down. Would definitely recommend them to friends and family as they have served us well.

The experience was great. Found the hotel better than expected. We went to Disney but did not stay long. The crowds were insane. We spent most of the time at the hotel because of the kids and THE WATERPARK. I do think more precise information would help for people first time resort.

Do not sign up with Trip Advisor, they have my information totally wrong and actually have my email attached to someone else account and I cannot separate them. No way to contact TA so don't post any info, you don't know where it is going to wind up! This is not a good company to trust with your info, BEWARE!!! No way of emailing, calling or writing TA, they do not want to hear from you!!

They provided the hotel and plane tickets so they get 2 stars. But, when I tried to change my itinerary, their bad side became evident. Airline said, "no charge" for changes. I called them and they said it had to go through TripAdvisor since they booked the original tickets. I could not talk to a real person at TA. I got the robot which said no changes were possible. I got chat which said I could change but it would cost me $1000 which is more than I could have gotten tickets for in the first place plus I already paid for return flight. Did I mention no one would talk to me? I will never use them again! Trip was 1-3-21 to 1-11-21.

I found Trip Advisor to be very good for arranging my travel plans. They handled everything well and quickly gave my trip planning to Priceline who also was great in helping me extend my time for trip planning and trip final arrangements. Both companies helped me with trip planning and extensions with no trouble or confusion. All was handled very well and very professionally. Great job Trip Advisor and great job Priceline.

We went to the Dinosaur Adventures in Houston last week and was double billed. They guy at the gate said it had happened to many people and call for a refund. I called and emailed but they said they only saw one charge. I sent them a screenshot of my bank transactions that clearly has 2 charges. Now they have stopped communicating at all. So beware when getting tickets online (the only way to get them). They are apparently good at double charging but not good at refunding. It was not really worth 1 $68.87 charge much less 2 charges.

We booked a “Barron River Half-Day White Water Rafting from Cairns” experience through Trip Advisor owned Viator and received a full confirmation and tickets on email. On the day of the experience we found out that the service provider never got a request from Viator and could not accommodate us as they were all booked out. I called Viator and they said their system may not have been synced with the service provider’s system and there is nothing they could do except issuing a refund. Seriously?! For such an establishment tour organiser, such a juvenile response and no accountability for system failure? I was hoping for a bit more accountability and compensation for ruining a day of my trip. We have booked through Viator and Trip Advisor on several occasions but will be taking my business elsewhere from now on. Disappointed!

TripAdvisor deleted my review of a hotel. My response to them: I strongly disagree with your policy. Cancellation policies are a HUGE component in assessing the OVERALL rating of a travel-related business. Airlines have adjusted cancellation policies due to COVID. Hotels and even car rental agencies are DIRECTLY linked to hospitality. COVID has allowed us, as future travelers, an ability to assess the humanity behind a business' policies.

I travel frequently for work. I book air tickets through different platforms. I started using TripAdvisor on recent flights and this is my experience: they use third party as many of the others but TripAdvisor’s seems more questionable on the way they charge extra for “apparently” low priced tickets. Extra for standard luggage on intercontinental flights, extra for standard coach seats. The worst part comes when booking on long flights that requires more than one stop. They manage to book you with the same itinerary two or more ticket numbers, forcing you to do a transit exit that requires a transit visa on the connecting airports just to collect your luggage and pass it through immigration again. Awful experience!! DO NOT USE TripAdvisor for booking your air ticket.

I had made a reservation for only one night for a friend's wedding, staying at a hotel chain that I frequent often. I should have booked through them directly, but when I saw the minuscule savings on TripAdvisor, I booked it. I unfortunately had to cancel...over 48 hours in advance, which is perfectly acceptable to the hotel, which they did for me, but I was told to still call tripadvisor to confirm so my credit card would not be charged the FULL amount and the hotel would approve the cancellation, no issues...I have literally been on hold a total of 3 1/2 hours (still am as I am writing this) and no end in sight. This is completely horrendous customer service, will NEVER use this service again, and will warn anyone I speak to as well.

When TripAdvisor started reviews had little editorial control currently they decide what is and what isn’t to be included. They give a list of generalizations for not publishing a review which could applied to any review. If for instance you have had a particularly bad experience with a vendor and your review is therefore strongly-worded saying for instance “The Manager was a uncomprehending cretin“ this although true would be grounds for not publishing.

TripAdvisor constantly keeps changing their policy dealing with refunds due to COVID-19. I had to cancel our trip to Spain due to COVID-19. Deadline for the full payment was July 25th so I canceled on July 19th. No deposit refund ($500). If I had waited, let them charge me full amount and then canceled on 7-27 or later (this is when their policy changed), I would have gotten full refund including my deposit. But they don't tell you that...

I was forced to pay $150 to cancel a double booking because the calendar was not syncing. No exceptions, no understanding the problem. I took all of my 4 vacation rentals off of TripAdvisor, but it wouldn’t even let me delete my bank info.

We canceled our booking two months in advance solely due to force majeure, as a result of the COVID-19 pandemic. Although the owner does not believe that the virus exists (or at least is not as much a threat as it truly is), we are aware of the reality of the situation. Several members of our family are at risk for the virus, including my husband, who has a compromised immune system. For the safety of our family, we had to cancel this trip. Not only do we have major concerns regarding the owner's general denial of the virus, but we also have concerns that, if he is not taking the pandemic seriously, how could we possibly be assured that the house is thoroughly sanitized for our stay?

We received a one star review from someone who was not a guest, and had misstated their dates of stay on Trip Advisor's Website. As a result, we attempted to issue a rebuttal, but Trip Advisor wouldn't allow it. Additionally the review is now showing in the "paid" area of Google's search. A quick review of Wikipedia reveals that Trip Advisor has done this a lot, but especially to international concerns. It appears to be a bad company.

We stayed at Century Plaza Hotel in Vancouver because of 4/5 rating on Tripadvisor. The hotel was disgusting - unclean with unmentionable substances on the carpet and side table. The taps were so old that parts were missing. Paint peeling and peels left on the windowsill from past guests. I tried to write a candid review but Tripadvisor would not let me submit the review. How could this hotel get 4/5 stars? I tried everything, going into my account and the site would not allow bad review.

I am an Airbnb host and made the mistake of also listing on Trip Advisor. I have lost my first potential rental through this site. That was a month rental to the tune of over $4000.00. I had posted pictures of my property on the site but the tenant could not see them and requested more information. I was not able to contact anyone to help me with this. It would have been my first rental through Trip Advisor and I can assure you it will be my last. Renting through them is a joke for hosts. Do not try to host through them. I saw other reviews which said they had trouble getting their money for a rental. Take lessons from AIRBNB they get it right. If your site was the first one that I ever had dealings with I WOULD HAVE GIVEN UP on VACATION RENTALS. YOU are a BIG JOKE and a farce.

I tried to submit a review concerning a hotel with shady business practices (hotel was changing refund policy at whim and basically scamming people out of money because they are unable to make reservations due to COVID-19), and TripAdvisor block this review from being posted!! How is a review about the shady dealings of hotel, PRIOR to booking, not a valid review, considering 1) its' very important to a person prepared to spend a decent amount of money on a room and 2) I have stayed at said hotel before. I would not trust this website, very clearly catering to hotels to beef up their own profits.

A traveler stayed in a property named Treetop Condominiums Property Owners Association, Inc. (Condos) and reported: "Bed bugs in Condo unit 142" followed by a scathing 1-star review. The property I represent (I am the board of directors president) is Treetop Village Property Owners Association, Inc. (Village). Condos and Village are two completely separate businesses run by two separate boards of directors and do not share any guest rooms.

I have tried to cancel my Paris Eiffel Tower tour but their site is down and I could not able to find vendor and request to cancel. Now my credit card charge for the tour. I am really disappointed travel website this time. I will not book my trip with any travel website from now. Expedia.com is the worst though.

I tried to cancel a reservation. I was on hold for 1 hour being told my call was important to them. Then I was disconnected. I got into a live chat. I cancelled my reservation which was due to my country requesting that I do not travel if I don't have to go. I was complying. I was charge a fee of approximately $180. I asked that the fee be forgiven due to the Corona Virus. I was told "read your contract. You are responsible for the cancellation fee." I understand the economic consequences of this virus throughout the world, but it would make more sense to think strategically and keep customers. I had no trouble with car rental and airlines which I will certainly use for future trips.

TripAdvisor would not post a negative review I wrote about a hotel that cancelled my reservation after taking my deposit and hotel refuses to refund me. I had a hotel refuse to refund me my $350.99 I paid as a deposit for a reservation and I wrote a review about this hotel with the facts and supporting documentation and Tripadvisor refused to publish it on their site. I no longer trust Tripadvisors reviews.

I was an inn owner who worked with TripAdvisor in the business advantage program. I sold my business and am still getting charged one year later. I spoke with a business advantage representative at least twice and she said she'd take care of it. I've left her 2 more messages and no response. This is robbery. As a business owner I would never work with them again.

I could not accept the booking because, as I told them, I did not have a cell phone signal to receive their verification code. My requests for customer support were met by a series of threatening FAQ email replies and one that said they had tried to call my cell phone and could not get a reply! DUH! Then finally the arrogant email quoted above. Like many large online companies TripAdvisor now joins the ranks of those who believe that they can treat their paying customers with this kind of disrespect.

In fact, they illegally get my personal data, and then simply blocked my account with active Tours without any explanation and without any reason! This is absolutely illegitimately! They have terrible Supplier Support. Every day, new person from Supplier Support sends me a new phony BS flavor e-mail. They lie. They ignore direct questions. They change their minds all the time.

We booked two day trip tours online at viator.com for Torres Del Paine day trip in Chile (two bookings) and Los Glacier N.P. in Argentina this November. The first tour booking was $188 for 2 people and was canceled by the tour operator and refunded us. Then we booked another one, the same tour route but having restaurant lunch and price was $310 for 2 people. On the day of tour, there was no restaurant lunch, it was like the $188 one and our fellow traveler told us he paid only $68 per person. Overly over-charged us.

UPDATE 10/28/2019: As a follow-up to my previous review on Tripadvisor, I just submitted another review - this time giving a restaurant a 3 (out of 5) with a mixed review - mostly good and one suggestion to make the restaurant better (to not re-use the oil from seafood for other food items - I'm allergic to some types of seafood). Once again, Tripadvisor would not publish my review. These people are a joke and their reviews and recommendations I now see are a farce.

TripAdvisor will not publish my honest reviews on numerous occasions. I can not leave my reviews and thoughts on restaurants. I’m trying to raise awareness on restaurants in the Seychelles that are hunting bats in an unsustainable manner and serving them in their restaurants.

I feel very upset as TripAdvisor, whilst I use it myself frequently, will offer absolutely no help whatsoever when a guest posts a review of a different property on my account. I reported it 3 times, called TA, explained that the guest did not stay with me, that since he (luckily) provided a photo, that one can see that this is not one of my property, as the picture showed a room with wooden floors (my hotel has carpets). The views are of some side street (my ones are of the historical square) but each time I am told they are leaving it here and will not do anything about it. I find this extremely unfair. I lost all my trust in this site. Sincerely, Helena.

I recommend against using TripAdvisor - caveat emptor! It's very rare that I post a negative review. In this case, I'll make an exception. Although I'll never quite understand NO CANCELLATIONS or NO REFUNDS policies where it concerns travel, I'm sure most companies have their reasons. But TripAdvisor is purposefully misleading. I booked an event for a specific day weeks in advance and the day of travel changed.

Incredible views and super clean, walking distance to town and grounds were beautiful, right on a private lake with private dock and secluded location, but still close to beach and shopping and main street Chatham.

Really awful. I have used that site for a while thinking it was a good platform to express my opinion on places, restaurants, hotels etc. Well it turned out I was wrong. I happened to be to a so called restaurant in Sicily and was treated really badly. I was unhappy with the food, service and treatment and I left a 100% honest review on what happened explaining everything. I got threads and insults from the owners in my personal email inbox. I let the site know about it. And even though my review was initially published and stayed on the site for 2 weeks it got removed!! I tried leaving a new one, but now all of those got rejected. James from support repeats same thing over and over, that they will not tell me why it was removed and can't publish it. I made a conclusion, TripAdvisor gets paid for this. It's NOT an independent platform as many wrote below. Don't use it. It's not worth it. I will not be using this scam site again.

TripAdvisor was pretty easy but my only issue was it wasn't the cheapest price. I found out after my trip. So when finding the place and the cheapest price. Shop around. The apps have something good about them all. Don't be lazy, or you'll be paying too much.

The hotel was priced Right, but the breakfast was lacking. It was just Danish and coffee primarily. There was cold biscuits and gravy and a waffle maker that was disgusting. They claimed they had eggs, but only hard boiled. The yogurt was expired and the fruit looked old.

We travel with 2 large dogs, well behaved, trained, never a problem, and I have found rooms reserved for people traveling with dogs to be generally disgusting. Some reservation sites are not helpful at all. TripAdvisor is.

Back up outside before parking vehicle. But staff was real nice. Breakfast was great but dinner no as good...really couldn't tell if people eating were actually staying at hotel. But worked for what we needed.

Everything was great, clean, comfortable. Good facilities, easy to get information from front desk, extremely friendly staff who knew everything about the local area and tourist destinations near and far.

Wonderful place, but the office procedures are outdated. I booked a room for my son and I had to fax over my credit card info more than once. And it was hard getting a hold of office staff to help me.

Front desk staff was excellent, the facilities were clean and neat although the room was dated and the bed very uncomfortable, the location of the facility was perfect. They were close to almost anything a vacationer may want to do.

We stayed at Sanctuary in Cap Cana. The hotel is gorgeous. The staff was incredible. They went above and beyond to make us happy. It was our 25th anniversary trip so I wanted it to be special for us and it was.

It was a very nice room but the bathroom tile was dirty and not scrubbed all the way. You could see where previous people had stayed and the shower wasn't cleaned properly. There was old water stains. And hair on the bathroom sink.

We are planning a Jazz Lunch Cruise in New Orleans next month. The booking process was very easy. The questions are clear and easy to understand. I am looking forward to using this booking site again.

I attempted to contact TripAdvisor to report a business owner soliciting 5 star reviews on a personal Facebook page... Nowhere- or way to make such a complaint- report. Therefore I have to believe that many of the businesses are unscrupulously doing the same thing in order to get their business a higher star rating... which takes away from the whole trustworthy review experience.

The pictures in the websites should be updated. Room was set up the same but looked wayyyy better in pictures. There should be options of booking more than one room but maybe sending the link to a relative/friend to pay their part and being able to stay in the same floor.

I often use Trip Advisor to read fellow travelers review on destinations and attractions. I find very helpful when reviewers recommends the things must do at the destinations and the trailer's photos are a huge help especially when finding the right hotels.

I love that the reviews are from regular travelers, no commercial strings attached. The only problem I think they should pay attention to is a more critical review of the content, I mean, I see a lot of repeated photos, photos that do not add any info or meaning to other users and reviews that belong to different stablishments which affect the reputation of a place that has nothing to do with that one, for better or worse.

I prefer to give no stars to both TripAdvisor and their counterpart Tringo! I would not recommend doing business with either of these companies, for they do not support their customers in any way. First they took the side of the hotel and failed to even talk to me about the issue. When I brought the lies to their attention then they decided to escalate the case, but not until I provide my evidence. So they failed to hear my side of the situation from the beginning. When they did take another look at the issues at hand they 100% sided with the lies from the hotel management, who at one point would not answer any requests from the beginning of this case, and continued to lie to them.

TripAdvisor had good deals available and the site is night and day more pleasant to use than hotel sites themselves. I like all the reviews and the way the reviews are organized. I don't really like the new TripAdvisor homepage though, it feels like a social network page and I don't need more of those in my life.

I feel the website is straight forward and meets my needs. The reviews from other travels is a huge plus. Photos are shared and questions are answered. The possibilities are endless with this website. I highly recommend TripAdvisor to assist in planning any trip. Also, trip routes are explained to some extent. They also work in conjunction with VRBO, which is huge in my opinion.

TripAdvisor provides in-depth, specific reviews with the ability to ask questions and get answers from people in the know. Given the fact that people from all demographics and lifestyles contribute, I am confident that I can find out what I need to know..

Consumer sourced reviews are the most valuable to me but it is nice to see the professional ratings as well. I have never felt disappointed in the honesty of the site. There is never 'fluff' just real honest reviews.

The prices were very cheap and will be taking more trips to Colorado from Orlando, I enjoyed the quick of the website and how easy it was to get around on it. My next trip will be made from this site to make sure I get a great deal.

This site tells you all about the places you visiting and have previous visitors comments, recommendations and pros and cons, prices etc, the best hotels and restaurants. Comparisons can be made so you can decide based on your income and tastes.

The price was a bit more than previous booking, but overall it was great. I will use that service again. The service was as described online and nothing more or nothing less.

Totally unreliable. Whenever TripAdvisor comes up, in the highest search engine scores, I have to try to search through an overwhelming amount of reviews, which do contradict themselves all over. Useless. BUT when friends keep on telling me they continuously write fake reports reviewing places on this same TripAdvisor website... I DO ask myself what your 'trip advice' is actually worth... NOT for me or any conscious traveler. Ta.

Total bait-and-switch experience. Prices initially offered are artificially way below the final booking price! It used to be a reliable vacation booking site - but now it’s always a waste of time. The accommodations’ junk fees are worse than airline junk fees.

TripAdvisor is NOT TRUSTWORTHY AT ALL! It refuse to publish negative reviews! Many TripAdvisor users agree that it refuse publishing your negative reviews on a place or hotel etc. It is not trustworthy.

TripAdvisor can cancel a booking and blame the owner ruining your holiday. BE AWARE before using them. The holiday companies themselves are fine. It is the TripAdvisor advice and systems you need to be aware of.

TripAdvisor is a greedy political company. The guest is the target. TripAdvisor selects the comments it wants to use. It refused to post my experience on a Delta flight about dogs and privilege ** woman who fly with them. 4 dogs on a plane. One at least 50 pounds. You cannot secure them and all dogs can bite. And they like to bite unpredictable children as dogs are unpredictable themselves. Yes a child will be mauled before this policy is changed. So I asked one of these woman how to get my animal on board. She was more than willing to share. No health certificate needed and if asked just say it is a service animal Delta and I would guess most other airlines are not allowed to ask any further questions or for proof. So I encourage as many folks as possible to bring their animal along so the airlines will address the safety issues.

What I appreciate about TripAdvisor are the community reviews and traveler photos. Quite often hotels and restaurants have a higher review than deserved and when I see the real photos it helps me decide if that place is really worth my time.

We had the worst blizzard in 40 years that closed Denver International airport for a day and a half cancelling over 1600 flights of which our to Paris was one. We booked 2 excursions through them and they refused us any refund. Not even a partial refund. They escalated it up to upper management and still refused to stand behind their sale from TripAdvisor website in any way. Be aware.

I access TripAdvisor on a laptop where I also access my business email, which is a Google system. My TripAdvisor account is through my personal Yahoo account. Some other people access Google-based accounts on the laptop as well. When I go to TripAdvisor, I never know if I'm logged in, if someone else is logged in, or if no one is logged in. There is nowhere on the front page to log in. More than once I've written a review only to find out someone else is logged in (probably because they accessed email on the computer earlier in the day).

Tripadvisor offered us, as property owners, a three month "free trial" of their Business Advantage suite. The terms and conditions were clear that we could cancel within the trial period in order to prevent any recurring charges. We notified Tripadvisor, both in writing, electronically and by telephone to cancel our trial. They failed to do so despite their undertakings to cancel, and attempted to charge our credit card for a 12 month subscription. We were obliged to cancel our credit card to prevent such non contractual charges.

Booked a unit through TripAdvisor in October 2108, made a deposit and paid full balance on January 9/2019, received confirmation of payment then. February 12, four days before my long planned trip, I was notified that booking was canceled, no explanation, no reason why, only that they were sorry for any inconvenience. What kind of sham, scamming, irresponsible and deceitful company is that!!! Much obliged TripAdvisor for ruining my family's plans and disregarding my time.

TripAdvisor takes your deposit and does not return it. We have asked numerous times for the return of the deposit and it has not been returned even though it was promised to be returned. Now our email and calls do not get returned.

The site is free, the reviews are written by everyday people, not tour operators, and I find when traveling this site gives me so many good choices to eat, stay or tours I might be interested in. I have used this site when traveling, it is my go-to site for information.

On two different occasions I had to cancel my travels plans and gave 24 hours notice. I did not get a reimbursement. The hotel said it’s the responsibility of TripAdvisor. TripAdvisor said it was the responsibility of the hotel (The Marriott). Needless to say I was out $400. I will never use either service again and will tell any whom are travelling to avoid both the Marriott and TripAdvisor.

You get the best of what you looking for. From trips in a budget to more luxury travels. Best restaurants and things to do in any town of the world. Super helpful and tons of people give their rates and experiences with great pictures.

The site offers a multitude of options but not in a very clear format that makes complete booking of all travels services. What is needed if you decide to book air, hotel and car? It would be nice to have a complete itinerary for the whole booking in a final review before booking.

I’ve used TripAdvisor many times and mostly their reviews are useful. This time, though, I booked a hotel based on excellent reviews and the place was a hell hole. So don’t know if I should trust them in future.

TripAdvisor is the BEST site ever! Saved us lots of hard earned money! The system was easy to operate and we were able to key in on what, exactly, we had wanted. We'd recommend TripAdvisor to any, and all of our friends!

I agree with 'Allan of Other' that legitimate reviews are being censored by TripAdvisor for unknown reasons. I recently stayed at Belmond Cap Juluca and wrote a detailed and honest review that TripAdvisor would not post. When I inquired about this via email, a customer service agent simply said that proprietary software performs these edits and he couldn't give me anymore information. I am convinced that TripAdvisor is in bed with many hotels and restaurants and has a pay for play arrangement to cull out negative reviews for a price. Sad...

Spirit Air predominates the “lowest airfare” department because of their non-inclusive “come on” pricing, but by the time you pay for your carry on, YOUR (non-reclining) SEAT!, a glass of water, and on and on, it’s not often the best rate! I wish there was a way to exclude certain airlines from the TripAdvisor search engine, because I would never fly Spirit Air again!

I always read through TripAdvisor reviews before booking something. They have been reliable and accurate. I’ve also followed up and left reviews in return. I know many many people rely on TripAdvisor first when they want to book.

The layout of the TripAdvisor site is not appealing. Very difficult to navigate searches and the criteria to search is limited. May bring you to same page multiple times. Prices were cheaper on numerous other sites.

I use this site to find accommodations which I generally book myself. I find their customer reviews and ratings very helpful in choosing where we will stay. The standards they use are a great help to me.

Good attitude. Understand what the plan all about. Will use service again. Quite an easy way to book traveling reservation with hotel, airplane...rental places where to take trips. Best time to vacation. You will love how customer service work find nice places such as hotel and car rental.

I really like TripAdvisor. It helps so much when traveling or just going out for dinner close by. I use it constantly, and love to post reviews from places I've visited. I think that the fact that there are many like me, make this site what it is. I have never been disappointed with the results. I read the good and the bad reviews to make my own conclusions, and have always been very well advised!!!

I use TripAdvisor regularly when plannning a trip for things to do in the area, restaurants and places to stay. I have only used it once or twice for accommodations. I recently used Booking for a trip to Homestead Florida. It was just an overnight in route to the Keys. I found a significantly lower price through Booking.

Ignorant robots which follow strict rules of an unreliable and irrelevant travel website where quarter of members are actual false accounts and 35% of the reviews are false too. Literally anyone can create account and write, for example, biased review in under 2 minutes. And you know what? It will be published! If you do not believe me check that yourself! 2 minutes! 2 minutes and you will make incredible damage to a business which strives to survive because it is fair business. SAD and ALARMING!

I booked a Holiday Inn Express hotel in Daytona Florida based on TripAdvisor rating. Hotel allowed dogs. I stayed and had allergies with itching all night. Wrote up my review about the hotel stating such. TripAdvisor did not publish. I think TripAdvisor must be paid by hotels to rank them highly. Very crooked.

Was a member of TripAdvisor for over ten years. Posted many balanced, factual reviews. Started to notice some negative or neutral reviews did not post past the "Pending" phase. Ultimately, all my reviews were deleted by TripAdvisor with no notice of communication to me. Queries went unanswered. This website can no longer be trusted with my honest independent review work. Looks like I am not alone.

Catching an airport shuttle is generally, a pretty straightforward process. Our recent experience at Tampa International proved to be a notable exception. Because we had booked our reservation through a "Third Party," the agent for the shuttle service would not accept our voucher. Without an agent on the desk at the airport, negotiations had to be conducted by phone. To keep our long (2 hour) story short, let me point out that it's a good thing that our 3rd party was Viator. Although this was clearly a bungle by the shuttle company representative, the Viator rep was extremely empathetic. She apologized sincerely and arranged for a full refund. It's the kind of reassurance that eases the stress of travel. We won't hesitate to return to Viator, and feel confident in recommending the company to friends.

NIGHTMARE EXPERIENCE WITH TRIPADVISOR: BAD POLICIES THAT ENABLE HOMEOWNERS TO CANCEL LAST MINUTE. TERRIBLE TRAINING OF Customer service. No financial compensation for cancellation during peak time. Five months ago, I booked a holiday rental villa for 18 people through TripAdvisor in Seminyak, Bali for December 26 - January 1. My extended family was coming to Bali during this height of travel season from Europe and North America and we had fully paid the $5,000 rental.

Avoid TripAdvisor. They have very little skill when it comes to helping with issues. I waiting on a return phone call after a small issue mentioned required a cancellation. Getting my money back proved very difficult. I was disgusted that after booking, they put every obstacle in the way preventing you talking to the owner, so you can find out detailed information about his/her property. I tried to cancel, but due to their policy I was to be charged €400 for nothing. This was after finally finding a way to communicate with the owner directly and finding his place wasn't quite suitable for our special trip. Now my issue was, if I had been able to discuss properly with the owner. This would never have got to this awful situation. I enjoy eventually found a way to contact customer service to be told, my cancellation was fine and I would receive a phone call back the next day. I waited. No phone call!!

Hi. I did few reviews on cafes on TripAdvisor, then cancelled my account. I have now got people on to me telling me TripAdvisor are taking me to court for this. All I did was reviews and I deleted my account after it - and I get in to trouble still even though my account was deleted.

"Our travel community appreciates you wanting to share your experience with them, unfortunately we cannot publish your contribution as it does not meet our review guidelines. Reviews are most helpful when they provide unbiased advice. Therefore, we do not allow: ownership, management, or anyone affiliated with the business to publish reviews of that business, reviews between competing establishments, reviews submitted in an attempt to blackmail a listing will not be published. If you suspect a review is fraudulent or does not meet TripAdvisor’s posting guidelines, you can use the “Report Problem with Review” feature located at the bottom of each review. Your reviews really do help and your fellow travelers look forward to hearing about your next trip! Make your review even better by checking out our Tips for Writing Helpful Reviews."

The latest scam of Trip Advisor: as if I haven’t already heard of a bunch of shady things that this company does now they are practicing something that is just plain wrong for customers, and is only self-serving. There is now a nice message on your profile that says “XYZ company does not take bookings on Trip Advisor, would you like to book with someone who does” which then takes you away from the exact company you were interested in and sends you to their Viator (aka Tripadvisor) linked options (meaning the companies they make money from).

I've had bad reviews for a number of places quietly go missing. I've also seen places that were swimming with bad reviews have all of their bad reviews go away. Clearly this site is corrupt. Their credibility is gone.

I recently reviewed the Hyatt in Cleveland. One of many complaints I made was that the Hyatt manager always tells you they will help but Hyatt is all words, no action. After placing my review on TripAdvisor, another blah, blah, blah response came in from Hyatt confirming how poorly I was treated, indicating that the treatment was not acceptable and stating a willingness to continue the discussion with me.

TripAdvisor demands that you write a minimum of 200 words to review any business that they list. This is ridiculous!. Yet T.A. has no place on its website to place comments about itself. I was going to give a detailed but succinct review on the outstanding Tambopata Research Center on the Amazon in Peru.

Reserved 3 events with TripAdvisor (Viator). Cancellation policy is stated as 24 h. Called them 25 hours and 28 hours before the two events to cancel. They would not accept the cancellations and issue a refund, claiming I was outside the 24 h cancellation period. After much back and forth, incredulous that they could not read a clock and wondering what planet they were on, I gave up. I was so stunned that they could not understand that Monday at 10:00 was 25 hours before Tuesday at 11:00, I took a picture of my phone 'Recents' to prove that I called them at that particular time. Took it to Visa, who took it up with Viator (TripAdvisor) and they STILL claim it is outside the 24 h window. Moral of the story.... don't trust the Viator policy. If you deal with them (which I will never do again), and you need to cancel something, be prepared to do it a week ahead and record the conversation. These people cannot be trusted.

Spam calls - "Joe" has been calling me for months, I keep telling him I am not interested so he hangs up on me, then calls back a day or so later. I asked him today to remove my number but he hung up before I could tell him all of that. I am tired of him harassing me and using all my minutes on my phone. I have blocked the number every time but he just calls from another number! Please stop the calls or I will take it up with someone further up. Thank you.

I am very disappointed!!! My phone was not shut off because I made every effort to call and confirm on Saturday. I also called on Sunday from Duomo Plaza- the meeting place- on Sunday when I could find no one or a bus. Their office was closed. There was no bus and no people in the area designated on my voucher. After I found their actual office the agent said the bus was down the street from the taxi area. I had no way on knowing this as it was not printed on voucher. I told her I DID not see any groups of people in the plaza. She said they were in a passage way. (It was Sunday so there were very few people in the place that early in the morning.) I have booked many tours through Viator over the last few years. I will now go on social media, TripAdvisor and any other available sites to let others know about your decision to deny me a refund. You have permanently lost my business. I do not appreciate your lack of understanding in this matter.

I booked a trip to Sun River through Vacasa. Vacasa sent me a confirmation# and total cost and total paid email. Later I received from TripAdvisor an email with a different confirmation # and a different total. TripAdvisor tacked on an additional $131.81 to my total that I had signed up for. I unfortunately did not see that email until I just received my Visa bill and saw the price was wrong. I have tried contacting TripAdvisor but there is no one that I can either talk or email to. I think they should refund my the $131.81. They slipped in their fee and I think it is really bad business.

I Googled 'Phoenix Hotels with Smoking Rooms' and got a TripAdvisor link for such saying '10 Best Smoking Hotels 2018 Phoenix'. NOT ONE OF THESE HOTELS has smoking rooms! I tried contacting TripAdvisor about this error, (in their advertising), to no avail. It's impossible to get ahold of these guys! I will never rely on TripAdvisor again! especially after reading all the problems people have written about here on ConsumerAffairs. There are just too many 'TRUST' issues to be overcome by TripAdvisor for me to have any confidence in them at all. Goodbye and Good Riddance TripAdvisor!

Do not use Tripadvisor if there is any chance that you will need to change or cancel your booking. Nobody answers the phone EVER. There is no one who will help you. You will not be able to get a refund or make a switch to your booking regardless of illness, injury etc. Your $ is lost! You are dealing with a website and their policy is not user friendly. I will never use Tripadvisor again. We are in Reykjavik and just lost our $400 in fees pays for an excursion we cannot take for health reasons. TripAdvisor did not answer our repeated phone calls. They have our money and our disclaimer so we are the losers. Use a travel agent you can call.

I will always use TripAdvisor for my bookings. Fast and easy. I have had no problems traveling to Asia and back several times. I love the reviews on TripAdvisor site, so much great information. If you are thinking of using another search engine, look at their reviews. I promise TripAdvisor is a lot better and they will continue to get better. I have read about their organization and it is solid.

I visited a business, Wild Child Gallery, in Matlacha, Florida on April of 2018. Both my friend and I have written multiple negative reviews, from our separate accounts, and TripAdvisor never publishes them. We write our reviews at least once a month, changing the wordings but still giving the terrible review Wild Child Gallery deserves.

I have been forced to cancel a booking. I am very unhappy with the service from TripAdvisor. Very heavy handed and money grabbing. Responses to many emails from many different customer service representatives range from non-committal to the latest adversarial one. I booked a villa in Sanur based on good TripAdvisor reviews only to see reviews change from very good to very bad. I attempted to obtain a refund from TripAdvisor. Over many weeks they have cited the cancellation policy over and over again. They took my money based on their posted reviews and when the reviews became unacceptable to me they refuse to refund my money. Never again will I use this booking site.

I never called TripAdvisor about any trips ever, yet they are hounding me by phone! I get a call once a day, automated, from such and such with TripAdvisor. I hang up, block the call and voila! They call me from another number.

TripAdvisor allows non-vetted booking companies take your money for hotel and resort stays without making sure that money gets paid to the resort. We prepaid for our stay at a resort in the Dominican Republic through TA booking consolidator who sent us a bogus prepaid voucher. The hotel did not accept it, said they never received payment and forced us to repay the entire hotel stay again or they wouldn’t allow us to leave the property!! We spent over two hours at the front desk being treated like criminals at the resort (Excellence Punta Cana), missed our flight and are now stuck in the Dominican Republic with no way to get home. We had to pay the already paid hotel bill again just to be released from the property. DO NOT book anything thru TripAdvisor. They are unable to help you or do anything when one of their non vetted booking partners steals your money.

I made a hotel booking for three nights in Budapest in June 2018 through TripAdvisor. The hotel was selected based on its proximity to the train station. The booking went through and came back with a confirmation number. Obviously the full amount was charged. Everything looked fine at this point. After a long train ride and late in the evening, I arrived at the hotel to check in and was told that I needed to go another hotel nearby at my expenses. After a few minutes of discussion they decided to call a taxi for me but the nearby hotel was far away (30 minutes by taxi) and the hotel quality was awful though they claimed of the same level. Now I am back home and reported this to TripAdvisor and they replied saying this is a common practice: a confirmed booking doesn't mean actually confirmed (my interpretation). To my fellow travelers, just be careful when making bookings online.

I recently booked 40 acre Rustic Luxury Private Hideaway - Newly renovated. Listed Nov 2017 at Yosemite National Park from TripAdvisor. They offer a Payment Protection Plan if you book and pay through their website. The protection is stated to kick in if you cannot access the property. We could not go to this rental because of the Ferguson Fire. The retreat was in an evacuation advisory zone, roads were closed, and air quality alerts were issued. We asked for a refund, as we were already across the country, and would need to book and pay for hotel rooms to accommodate my family for the three days we couldn’t access the retreat. TripAdvisor was powerless to help us negotiate even a partial refund. According to them, it was all up to the owner. I fail to see what the Payment Protection Plan means if it couldn’t help us in this situation.

I booked what I thought was a hotel in FL through TripAdvisor. I received a text giving me a confirmation number and a TripAdvisor web address to check on the booking. When I put the info into TripAdvisor it told me booking not found. I researched for a couple of weeks and finally figure out that it was handled by a 3rd or 4th party, and truly had nothing to do with Trip Advisor! I was charged the full amount (for the entire vacation that is 7 months away) on my credit card, the name on the statement was nothing recognizable.

Unfortunately I had a very bad experience with this company. I booked a trip to Florence Italy. My spouse broke his ankle, and was put into a cast after surgery. His surgeon said stay off foot for 8-10 weeks. We had to cancel our trip. I texted the proprietor and canceled. What I didn’t know at the time, that wasn’t enough to cancel the trip. They automatically deducted the full payment. I then canceled again on TripAdvisor. Now I’ll get back only one quarter of my total payment. Pay attention to the small print! Will not be using TripAdvisor in the future.

I checked in on Friday, was given a room with one pillow and no linens. I went to the office for these items, was told they didn't have any. I returned to my room and the door wouldn't lock. The woman at the desk told me, "Sometimes you have to jiggle the handle and lift it up." I refused. She gave us another room, no air conditioning. No linens. No pillows. I had 3 rooms reserved for 2 nights. We had a total of 15 people with reservations. The rooms were filthy, candy wrappers were behind a curtain, the bed skirt had some unidentifiable crud on it. There were mouse traps in one of the rooms. The soap in the bathroom was used, there was hair all over the bathroom, in the tub and on the floor. We had no shower curtain. I offered to hang it myself, but they didn't have one.

I booked ghost tour tickets for 4 in Asheville, NC and immediately thereafter realized I had a conflict and requested a cancellation. Also when I received a confirmation text I responded asking for cancellation. This was all greater than 24 hour notice as they require. My debit card was still charged and they are refusing a refund. Will not use this company again.

TripAdvisor is an awesome site to look at places (hotels, restaurants, etc) that you may be vacationing to or even in your own town. When being a TripAdvisor reviewer you receive discounts on many things as well.

They did not mention that when we booked our hotel in Mexico we could not bring our friends that have a condo there up to our room. Big disappointment!

TripAdvisor is easy to use, good comparisons & explains things well - easy to access & book - have had really good experiences with them.

I actually use TripAdvisor FlipKey to rent out some of our timeshares. It has been ok. I don't like being able to communicate to our renters until they pay in full, though. We can only email them on TripAdvisor's site.

I have used this site over several years to find things to see in far off and places close to home. I have been pleased. They have customers that rate and give reviews and pictures of their own experiences. I have utilized these and have had great trips and seen places I might have missed if it hadn't been listed!

Overcharged me. Had a duplicate booking which hotel said no problem. Cancel one. Site would not return my extra payment. Bogus. Do not use this site.

Accurate & honest reviews help considerably in me making decisions about a particular location. The site is easy to use and most information is highly accurate.

They had great prices on the hotel. Gave us details on the room and pictures of the hotel. If the hotel was not available on the dates that we needed they suggested other hotels that did have that date open.

TripAdvisor allows for both positive and negative comments as long as the negatives are not derogatory in nature. This allows the hotel management or site to make a comment as well. That way you see two sides to an experience from a traveler.

Love being able to review sites before booking and the honesty of the site. Easy to use and compare prices of hotels everywhere. Their site is easy to maneuver.

The information provided was very useful in selecting either places to stay, where to dine, things to see or do, and getting different input and comments from a wide variety of reviewers on the same subject. The comments, with few exceptions, are usually honest and candid which is also very helpful in making a decision.

Went to motel. Was dirty and refused to stay there. Towels and sheets were all dirty and stained and wouldn’t refund my payment. Ended up at a Holiday Inn which was twice the price but was a very clean and comfortable room.

It was very easy to use and I was able to find all information I needed. This is an excellent site and I would highly recommend this site.

The site is well-curated, and the reviews are verified. Very helpful. Pretty much covers the world and caters to varied interests. Recently acquired Viator and so offers excellent guided tours in many, many places.

Great site. I really appreciated the replies from other travelers, those were very helpful when making decisions, and we found that they were accurate and similar to the experiences we ended up having ourselves.

I have never been the one who relied heavily on reviews and review sites like TripAdvisor. Still, I created an account and used it for a two whole reviews. One of them was for my workplace at the time and the other one was for a friend's business. I meant what I published and wanted to support these places. Yet, technically these were biased reviews, yet they were published.

I wrote reviews to TripAdvisor for some years, over 205. I was often contacted telling me how I was the tops, wonderful, full of praise, etc etc. Then I received all these points, had thousands, but what were they for! So I tried to ask, what does one do or get with all these points, after over 205 reviews, maybe something. Well, you try and contact them, impossible, all I want to know was this simple question, what are the points for!

My experience on this website was good. Very helpful. Although I did wind up finding my best option on Trivago, I would definitely recommend to a friend.

TripAdvisor gives honest review and is very helpful. I have given reviews, as well as read reviews. I appreciate the thoroughness and honesty. They have the local places in cities that people may not know about.

Relatively easy to navigate and fairly reliable information to permit reliable reservations. We have always left an honest opinion for the places we have visited. Your next vacation should be a great experience.

I only used TripAdvisor to get an idea of what the resort was like. TripAdvisor posts pictures taken by visitors, not professional. This gives an actual depiction of the potential destination. We then posted our own pictures upon return. TripAdvisor is the way to go.

First, on the site I viewed several excellent choices and their amenities. After lowering the price, I did not see as many choices as there were previously. Next, I choose a specific location and some more choices opened up, but I was not able to locate specific hotels. Over all the experience was good and I look forward to using this site again.

I booked a room, and then we canceled and TripAdvisor took the money and never refunded it. I notified them and they won't answer. TripAdvisor are thieves!

This travel site gives A LOT of information to grasp. It can be a bit overwhelming if you don't really know how to navigate correctly. Most travel sites are the same. This one is no different from the others. You won't be getting a better "deal", as opposed to other sites. You just need to do your homework on prices.

When traveling or just plain paying for something, it is important to get assistance. Good or Bad does not matter because you will make the ultimate decision. TripAdvisor rates first class in my books. It is professionally run and input from experienced and knowledgeable patrons is beyond helpful. Apparently these people that rate various sites are speaking from first hand experience.

They are consumers' and travelers' enemy, they lies on reviews about everyone. They ruin many life. I would never do business with them. TripAdvisor routinely list most expensive, poor quality sites.

The reviews of the establishments did not match what we experienced. The travel sites should visit some of the establishments they advertise. My review of one of the establishments they advertised was rejected when I agreed with another review that employees and family submitted glowing reports of the place.

TripAdvisor is the best place to go and get good information and recommendations. They use your judgment. I've been using it for years and I became a reviewer for that site. When in doubt I post a question and people respond with helpful answers.

I checked many travel sites, none were any cheaper than the hotel site which I eventually booked on the hotel website. Thought I wasted my time going through the websites and having to put in check in and out times but I felt I might find a deal but I didn't.

TripAdvisor's very similar to other sites but it's the one that we use most often. Have found that using several sites had a wide spectrum of prices and one was not more consistent than others.

All the places that have the TripAdvisor sticker on the place have been pretty well good example restaurants. Staying at hotels and motels you still need to research reviews and conditions to suit your needs.

Answers all my questions and concerns. I have found the reviews to be accurate regarding different sites, like motels and restaurants. I also add reviews to places I have been so others can benefit from my experience.

TripAdvisor was great and very helpful. Used it several times to book trips. It guides you through the process of booking a trip very easily. I would definitely recommend it.

I use TripAdvisor exclusively now. There isn't a better site to find high quality reviews and information about the places you want to go and visit.

I recently went on a trip based on TripAdvisor reviews. It was very correct from reviews of others. The cost is nil and the answers are at your fingertips. Love the service and the their site has been my go to site for travel always.

In the field of travel services TripAdvisor is above par, but like everybody else they could still improve. But at this time compared to all others I still go back to TripAdvisor for a number of reasons, such as ease of use, overall cost and service.

Use it weekly and also leave feedback on sites visited. Most are wonderful, some are bad with lousy service or food. I also found some treasures, little holes in the wall with unique service or food. Those I always highlight.

I compared them to other and was very shocked in the attitude of this. Weren’t near as friendly and didn’t seem to be ready to help. Their prices were higher than the others comparing about 20 percent higher. All in all not really pleased.

I booked a hotel through TripAdvisor inadvertently. I thought that I was dealing directly with the hotel. Then when I tried to cancel it, I had to go through an automated phone system. They said that it was canceled but was not. Plus they charged me 14.95 as a booking fee. Another problem with this site is that they do not tell you up front if a hotel is pet-free; you often need to go to the hotel site to find this information. I had used TripAdvisor to look up venues and to leave reviews but now I do not even go to the site in case I accidentally reserve something else that I don't need.

I use TripAdvisor every time I plan a trip and recommend it to my friends. I like that people give their honest opinions, so I feel better informed about the places reviewed.

I like to read everyone's reviews on where I plan on traveling or eating! It's also interesting to read to whom the comments are directed at and what their responses are!

Hard to use and it does not give the lowest cost. Do not like them. I don't like to use these sites. I like to speak to a person. People give better answers.

Even after getting confirmation code our hotel booking was cancelled without notifying us. We did not receive any mail or call regarding possibility of cancellation. And we were not informed about hotel policy of deadline time of 4 pm for cancellation (which sounds very absurd to me. People seldom reach at 4 pm during road trip). So we called TripAdvisor and were received by meanest person ever. She did not seem to care that we had confirmation. We were ready to let go if she offered any other hotel at similar price but she continued talking about hotel policy which was NEVER informed to us. TripAdvisor is in hurry to get credit card detail and everything for booking and can't they send single email for our possible cancellation?

Way back in May we put a deposit on a cabin in Durango. The forest all around the cabin has been burning for a month now, the owners we mandatory evacuated for a week. The fire as of Saturday June 30 was 39% contained. We asked to cancel and get a refund for the deposit, Well turns out that Tripadvisor NOW charges a booking FEE and you never REALLY get to talk to the owners! The owner keep saying, they'd love to have us come and stay, the firemen saved the cabin, the fire came up to one mile of it...

I booked a room through TripAdvisor which uses getaroom I guess for reservations. When I checked in, the hotel told me their rate was almost $100 cheaper than what I paid. I called TripAdvisor and getaroom only to get a 10% discount. Do NOT use them to book. It’s a rip off!!!

I am a TripAdvisor user. For recommendations on hotels, and restaurants, I find it to be an excellent site. Very seldom has any highly rated restaurant been a bust. However, I am tired of receiving emails touting low airline fares. I get alerts on routes I am interested in and even I go to the site within seconds of getting the notification, the fares do not exist. Today, I got a notification for fares between Charleston, SC (CHS) and Atlanta (ATL). My mother in law lives in Charleston, and my wife and I would like to bring her to Atlanta. I am semi retired so times and dates are very flexible.

Went to Tripadvisor.com and found a condo in Branson. Booked and paid in full, an 8 day stay through Tripadvisor. Everything appeared to go smoothly. Received an email confirmation of my booking. 1 1/2 hours later, I received an email confirming my "cancellation". Needless to say, I did not cancel. I called Tripadvisor and got a bunch of runaround. Finally after 4 calls to them, they finally admitted that the property owner cancelled the booking. They claimed to have no control over the property owners. I guess the owners do not have to agree to terms with Tripadvisor like customers do. I'm still trying to get my refund back from them. I have had to file a complaint with my credit card company. They have placed the transaction in suspense pending full investigation. I am providing them all the email from Tripadvisor. Will never use them again!!!

It is impossible to contact TripAdvisor if you have any issues. I wasted a lot of time trying to get assistance when a trip I booked was less than satisfactory but the assistance doesn't exist. My advice would be use this company for research but don't use them to make a booking.

As a business owner of a Restaurant who never placed their business on TripAdvisor for reasons of dealing with them in the past, it is a shame we are held to ransom. Some of the reviews that are placed on here are very one-sided and it amazes me how my business has 5-star ratings on every other platform except this one... Everything is quite negative. Yet when I approached TripAdvisor to remove one review as it really had nothing to do with the business they said no. It is websites like this that are closing small business as people being naive, rely on these reviews. It's about time this company was closed down as they creating more damage than good. If I could give it a NO star I would.

Without my authorization, TripAdvisor removed my CORRECT phone number from my TA business listing and put THEIR OWN number in so they could track customers trying to call me. They try to make it look like they are helping you by doing this, but if you DO NOT sign up for their extortionist rates, when people try to call the TA number they have listed, the call is a disconnected number. Had brochures (my fault) designed and printed by a company that used TripAdvisor comments and info with the WRONG number everywhere. Chamber of Commerce had wrong number too because of TA and had all their printed material with the WRONG phone number. Even if your business is #1 in the industry, other business can pay extra money to be listed ABOVE the #1 business. This company has really gotten out of hand holds me hostage by my own business. It's a big rip off scam. SMH!

TripAdvisor has gone downhill in recent years. The major issue is that since having entered the competitive market of booking hotels, how can they at-the-same-time also rate/compare hotels? This is a clear conflict of interest. There are other serious issues: It is not possible to contact them - if it was I would send them a copy of this. For example, how can incorrect information be rectified? Or if they somehow decide (in error) that you are an owner or have an interest of an establishment (which I experienced), there is nothing one can do.

I recently took a Royal Caribbean Liberty of Seas cruise and was paid for a TripAdvisor tour of Roatan. The ship couldn't dock there because the day before the dock was destroyed. Following TripAdvisor protocol for refunds, I notified TripAdvisor and the local company the day the dock was destroyed, when I learned of it, and the local company said the money would be refunded. TripAdvisor never responded. When I got back and saw I didn't receive the refund, I called TripAdvisor and was told the money would be credited within 2 days. It wasn't. Four days later I got an email saying that the matter was being "investigated" and I might get the money in 10 days. The whole story about the dock was on the news. I followed TripAdvisor protocol and was lied to and still don't have the refund. Corporate theft as far as I'm concerned!

We arrived at Villa Lion 1 in Broward County in Fort Lauderdale on the 7th April 2018, late afternoon, and due to stay until the 13th April. The owner sent us a code to enter the property, we never had the pleasure of meeting Taylor. The issues, firstly the accomadation quite clearly hadn't been maintained and wasn't clean, the stair banister was broken and parts missing, electrical plug socket broken, the blinds in the bedroom were broken, the air conditioning upstairs didn't work and taped up and the owner forgot to mention that it's directly over a flight path, so the house literally shook every 10 minutes. It was getting late and decided to tackle the owner and the agent in the morning.

In December 2017, I booked a vacation rental on TripAdvisor for a property in Davao City, Philippines for May 23 through June 6, 2018. My booking number is **. I contacted the owner of the property via TA messenger on April 7, 2018 and asked if it would be possible to change. The owner said that to go ahead and make those changes because she didn't know how to change them on her end. TripAdvisor has nothing on their website about changing dates on your booking. The only thing that is said is that I will lose my deposit if I cancel. No guidance from the owner nor TripAdvisor.

As a hotel and restaurant business owner, we know you're unable to please every customer every time, and on the odd occasion we may get a below average review posted on that most awful site TRIPADVISOR. We do not subscribe or deal with TA in anyway apart from customer reviews, and like a lot of posts on here TA is a law to themselves, one 500 word reply to put your point across to TA in the management centre and if they don't remove the review it's then blocked out and their decision is final? One review was that far out of their own guidelines they removed it, customer then re-posted it word for word, they removed again, it was re-posted word for word a 3rd time, and now TA refuse to remove it? Nice constancy TA!!

Basically their travel insurance (Expedia Travel Insurance/Waiver) is bogus. Do not pay for it. You can only make one change to your trip. They will not refund money based upon your original reservation. They make you cancel your original reservation and reserve again at a higher rate. Their insurance will not cover any increase in hotel rate based on the change, even if you are deleting one night of your reservation. Insurance? Not!!!

I was not able to leave the review under the home because the owner removed it. Through the TripAdvisor website, my family rented a property from 3/24/18 thru 4/2/18. TripAdvisor and the property owner both greatly MIS-REPRESENTED the home, as well as the property grounds itself. The property was listed to be in Rosarito, Mexico and it was actually located in Popotla, Mexico. The house was disgustingly filthy upon our arrival. There were feces running down the side of the toilet (gross!!), the bed linens nor the towels were clean. The entire house was filthy dirty: floors, counters, tables, etc. I had to clean the entire house myself before we could even settle in, which I was NOT happy about, to say the least!

I don’t like the fact that they recently got political and I want all of my reviews removed. There seems to be no easy way to do this. They have no contact phone numbers. They have no customer service email address. I want to boycott TripAdvisor.

I must admit I have never booked any hotels or trips on TA, but always relied on them for the reviews. The first time I cancelled my account being level 6 was when refused to publish my review of a certain hotel in Panama that was the end of the world. I tried 3 times to publish what I thought, but those guidelines of them nobody really understands prevented me from doing so. It was about 5 years ago. About 2 years later I reconsidered and recreated an account and got to level 7, until my last trip to Uruguay staying in a hotel that was the most complete disaster. My review at first was published but after some weeks just vanished. Then again I cancelled my account and even sorry for all the good reviews I had published, the situation with that hotel in Montevideo was more than annoying. Detail... My first problem with TA in Panama I had had over 20 nights in that hotel and this time in Montevideo I booked a superior suite for 25 nights.

I was reserving 3 airline tickets through TripAdvisor with total ($470), while booking their web page showed a message "Free Cancellation within 24 hours". I paid the amount but then realized that there is a mistake on my return flights. Since TripAdvisor referred me to their "partners" (First Travel), I called them ten minutes after my payment and asked to cancel my booking; surprisingly, they replied that there is a charge of $75 per ticket ($225) and they will refund the balance through several settlements within 2 weeks.

YOU'RE getting political? Please improve your app, which needs as much work as the thought behind cancelling advertising on the Ingrahm show. David is either a leader, victim or crybaby. As either of the first two, unfortunately you are exposed to criticism... Is this REALLY about what Ingrahm said, or a "leader" tweeting companies to Cancel advertising? Some leader.

We would give them no stars if possible! We had our condo in Mexico listed on TripAdvisor and for a measly 2 week rental they wanted to charge the prospective client almost $700 US in fees! And they don't say what you get for those ridiculous fees. And if you try to even hint to the client you can be found on lower or "no fee" sites they block any communication. We have pulled our property from their site. We get plenty of referrals from other sites. Don't List Your Property on TripAdvisor!

Laura Ingraham sell out - You are cowards TripAdvisor but you have the right to do what you want just like I have the right to NEVER use you again and to do EVERYTHING in my power to make sure you fail.

Booked a trip (condo) in February 2018 in Chestertown, NY through TripAdvisor website. The quote for the trip was shown as TOTAL PRICE (NO BREAK IN PRICE -- tax fee, cleaning fee or security deposit). E-mailed the owner of condo and asked if the security deposit was already included in price or not. Owner replied "yes, it is already in the quote, and TripAdvisor handles the security deposit and it will be return during 10 days after the trip". I booked the property.

This company has no control what people post on it. You flag reviews that clearly breach posting policy yet they do nothing about it. It's about time this company was closed down. They never had my permission to list my hotels on it in the first place.

TripAdvisor's "The Fork" confirmed a 10 March 2018 booking for us for a 7 pm seating for 2 at Los Porches Restaurante in La Cala de Mijas, Spain. They never passed that information to the restaurant. We had no reserved table on arrival.

I’m a property owner. I accepted a booking and moments later realized that my property was already booked. They insisted on trying to charge me 150.00. Impossible to reach by phone as they do not publish a number on their site or in return emails. Commissions are 15%!!! The customer service are from a foreign country. Totally difficult to deal with. They immediately blocked me when I refused to pay 150.00. Good riddance. I am rated 5 stars for my Highland Cottage rental and commissions through Airbnb and HomeAway are much less with way better customer care.

I Booked a placed through them and the owner of the house denied my request due to too many people, he agreed to refund all my money even though his policy said no so he was great. He stated it wasn't an actual booking due to him denying it to too many people. His house did not accommodate that. TripAdvisor refused to give me all my money. Said they would prorate if I booked through them. They kept 188 dollars of mine and refuse to give it back as a so called booking fee.

Booked two tours for Barcelona Spain - did not receive email confirmation - credit card was charged $400 for both tours. Did not know where to pickup point was for first tour. TripAdvisor site said 24/7 support - only contact was phone number to call from US - did have friend call - was on hold 45 minutes. Finally read reviews of tour which gave name of third party tour company who ran tour - contacted them - Explore Catalina - they were great - responded in 7 hours - confirmed our reservation and provided directions where to meet. TripAdvisor does not do enough for customer - they could provide FAQ for customers if they do not want to provide customer service - they said in one online post "how can we be expected to provide customer service with so many customers booking”. Well they won’t need to provide any customer service to me - because I will not book via them in the future.

I own a vacation rental at The Sand Dollar resort in Indian Shores Florida. This is the worst place to advertise and to make any reservation. I pay a very high advertisement fee a year. Of that they charge the HIGHEST SERVICE FEE, on top. To secure a reservation the traveler is charged an average of $200 per week (for no additional services) which I normally provide, inflating the weekly rental fee.

I have searched hotels from this website. TripAdvisor website describe that breakfast is included at Ankara Plaza Hotel. When I click on to book the hotel from Getaroom website it exclude this option. I have booked and paid for two nights for Ankara Plaza Hotel and it was nonrefundable. I am very upset with their misleading information.

I ALWAYS check TripAdvisor for hotel and tour reviews prior to booking or reserving. Most of the reviews are accurate and truthful.

I use TripAdvisor primarily to find restaurants. It is an excellent resource for this. I rarely use travel sites to book hotels, etc. because I lose my point and often cannot cancel the reservation if something comes up.

TripAdvisor is a free site onto which customers post comments. Essentially, it is the "YELP" of places and hospitality. Some reviews are helpful, others are simply brown-nosing or outright complaints. However, the overall picture made by those reviews is relatively accurate. I've traveled coast to coast in the US and around the world, and TripAdvisor is useful, if for nothing else to get fairly accurate photos and blunt comments about places, hotels, and restaurants.

TripAdvisor talks about the obvious on their site; that is, attractions that are mainstream. Overall, TA is for the more conservative traveler that likes being a tourist.

TripAdvisor is really easy to use. My friend used this site to help us navigate from California to Maine. Got directions for RV parks that were very easy to find and reasonable prices.

The online review posted by the users are enormous but the information provided lack the update, the site only tell you when the posting was, and the site operators do not make any follow-ups.

I found lots of good info on hotels and nearby restaurants on this website. In fact, I've contributed quite a few myself, because of the good luck I've experienced there.

Website is rather hard to navigate. While it has some good info if you can squeeze it out, I find it hard to get around it. For instance, if I want to get some reviews of a hotel it lists, it's often difficult to find those reviews.