Tripadvisor Reviews

TripAdvisor does not have my permission to use my business name. Not only that they have created a business with my name on it with somebody else's food I'm getting bad reviews because people are coming to my business expecting stuff that doesn't go on. But we don't cook and we're getting bad reviews because people are expecting stuff that we don't have. They also expected us to be open hours that we're not open. That it says we are not helpful and I don't think they should have any right to use my business on any website and allow anybody to make reviews especially when they're wrong.

We have traveled overseas and booked through tripadvisor for a condo where we stayed for three weeks. The owner released our deposit of $100US on 27th February and we are still waiting. After a few e-mails to tripadvisor, and were told that they will look into it. Looks like they are still looking, as still no deposit, and no reply. Never am I or anybody that I know are going to use tripadvisor again. Just deal directly with owners.

I have been a member of TripAdvisor for 5 years and have submitted over 60 reviews. After a recent holiday I reviewed a particularly unpleasant restaurant. My review was 100% genuine, and was actually published and visible on the site for over 2 months. Mine was not the first negative review but suddenly, several over the top glowing positive reviews mysteriously appeared, all from reviewers with suspiciously 1 rating to their name. Suddenly, my review disappeared, yet more quite obviously fake reviews got published. I questioned TripAdvisor, who would not give me any answers, and I even flagged the fake reviews but they remained! TripAdvisor reviews unbiased? I think not!

Wrote a comment that a favorite restaurant of mine does not show up when doing a general search on the city Colorado Springs, and it use to and that the cuisine selection of African/Ethiopian no longer shows up. Instead of responding to the issue at hand they responded with a snippy note that it can be found under Dessert - this is by no means a dessert place. Also mentioned that when searching on Cajon, Indian restaurants show. I mentioned there is something wrong with their search engine because when I search on the restaurant by name it shows as #2. I responded to their response that they didn't respond to the question at hand - why didn't this restaurant show up in a general search? Then I got a very nasty response back.

On a recent trip to Chiang Mai in Thailand, stayed at a villa. Gave it a 3 star rating but was not happy with several things since that review has been published. The owner has done nothing but slanderous comments, rude e-mails with lots of swear words at myself and member of my family. I have reported this to TripAdvisor as the guidelines of being broken as my surname was published and don't seem to care. Thinking of taking legal action.

Before we shut our business down, we were harassed by a couple who came into our facility rude, angry, and were unable to be appeased by our services. Our best therapists worked on these clients. They threatened to complain about us if they didn't get their money back (after services were rendered) and they did - on over 4 social media sites, one of which was TripAdvisor. There was absolutely no recourse to these people going on a smear campaign against our company, and it was so severely traumatizing, damaging to our foot traffic, and to the therapists that were negatively reviewed. It wasn't long after (with a few other negative, subsequent events) we lost our passion for the industry we're in and closed doors.

On January 22, 2015 I posted a review on TripAdvisor for Swinomish Casino and Lodge at 12885 Casino Drive Anacortes WA 98221, 1 888 288 883. ** Swinomish general manager responded indicating that my review was correct. On 4th March 2015 I received a threatening phone (** Washington State) call from ** , not objecting to my review but that I had posted it. A few days later I received a letter banning me from Swinomish. I also received a second call which I did not answer on 5th March from ** Washington State.

Trip Advisor publishes reviews of our business that have affected and still affect our income. Sometimes people do not show up at our family resort because of the Trip Advisor's reviews. When we bought this place 15 years ago it was a junk place, drunks, drug addicts, drug dealers, prostitution etc. We put over $200,000.00 in renovations and together with the assistance of the Manatee Sheriff's Office we cleaned the place up. Today it is a very quiet and secure place to stay in. I have NEVER seen 1 review of when the place was a junk place. The junkies write reviews that they send to Trip Advisor in order to affect our business and Trip Advisor publishes them.

Bad rental from FlipKey Wind Drift North in Orange Beach AL. Elevator down for 3 days, boat dock tore down while there, extra fees for parking that were not advertised. Owner ** offered refund for nights if we wanted to leave due issues. Left, confirmed departure with him, he agree to send for night not used and parking fees. Sent check but then stopped payment. Tried to leave review but FlipKey denied TWICE!! They also will not help with refund and keep telling me to contact ** who REFUSES to respond to me! Location and pictures were also not as advertised!!

My wife and I booked a rental in Italy nearly 1 year in advance. TripAdvisor or (Holiday Lettings; another tie or reference to TripAdvisor) apparently has a fault in the software. They show two different sets of reservation dates for us on their site. One set of dates has expired which led to the owner being upset. She apparently never got the dates we actually submitted, though it shows on their site tied to us with dates they generate within their system.

"Beware of Trip Advisor's cancellation policy." I rented a vacation property directly from an owner in March of 2015 for a 3 week stay in February, 2016 in North Naples, Florida and paid a deposit of approximately $700.00 through Trip Advisor to the owner. I had stayed in this property in February of 2015. In April of 2015, one month after booking and 10 months before the 2016 stay, my plans changed and I had to cancel the 2016 stay. I expected to have to pay a cancellation fee.

Not good. Don't come. Food bad, no choice, no toilets, room small, bathroom very tiny, not good Internet, too far out from the center of Blackpool. Would only pay £10 a night and that being kind.

I am a travel professional working in San Jose, Costa Rica. I like the TripAdvisor concept, but it is poorly implemented. There are numerous fake reviews of several businesses on TripAdvisor, for hotels in my area. There is even a beachfront photo of a hotel in San Jose, although anyone with a map can tell that San Jose is nowhere near the beach.

This woman, ** is renting her 2 bedroom house in Discovery Bay, JAMAICA. It was listed in March as $700.00 week. We gave her a deposit through TA for $419.00, in March 2015. We then asked for her phone number so we could call and get directions. She gave a us number that did not work! She gave us the email of someone named ** - Names are not even close. No response to emails.

I tried twice to post a review on Trip Advisor. Not sure if it was real or not. My first review was rejected. I edited out the celebrity names and hearsay things that they told me were not acceptable, I wrote an honest review including the good and bad about the resort and trip provider. My second review was not accepted either and without a response from them. I am convinced that Trip Advisor is a scam to appease the resorts and don't take kindly to critics. Look for other methods to seek advice on traveling!

I attempted to use TripAdvisor to submit a glowing review of a company that offers guided tours of Nicaragua. Because our first tour with the company was so fantastic, we used their guides for several tours. TripAdvisor had an account available to receive reviews of this company already, but would not allow me to review each tour individually (I could only submit 1 review for the account). In order to provide information for each tour we went on to the users of the website, I mentioned our experience with each guide that we used.

I've sent a review several times to TripAdvisor about a motel in NH with bedbugs and TripAdvisor will not publish the review. They say it violates their guidelines. It doesn't. I've emailed to ask which guideline is being violated, and the response is a repeat email saying the review violates guidelines. With this experience, I know that I can't trust TripAdvisor reviews, that a motel related as excellent may in fact be well known by visitors to have bedbugs, but TripAdvisor is deliberately keeping this information from its readers.

TripAdvisor Business listing continuously called and harassed our business & tried to have us sign up with them and charge our business over $1200 for a listing. I told them politely "No Thank You." We unfortunately had a customer that booked a wrong date at our inn recently and we received a negative review due to the customer's mistake and we provided documentation to TripAdvisor. TripAdvisor would not release the unfair review that was the customer's own doing and this was all because we did not sign up and pay their high costs!!!

Buyer BEWARE!! If you book with Tripadvisor and want to cancel less than a week before your trip you will be OUT OF LUCK. And Tripadvisor does not care. I guess they make so much money it doesn't matter to them. I will book with other Hotel sites but never with Tripadvisor. They are a rip-off!!!!

I had subscribe to TripAdvisor for business as I had a B&B, for one year. After this period I didn't see any advantage in use it. In my TripAdvisor page, if someone come to visit me, TripAdvisor will always put theirs partner to see me first!! For example: if you click over the picture of my TripAdvisor profile business it will open a booking.com window. So... the question is why it doesn't open my business website as I am paying for it a business service?

Have been in contact with trip advisor through email for over a year trying to get my address changed that's listed wrong for my business in Honolulu, Hawaii, Waikiki. Not one email response from them for over a year. It is completely unacceptable from the social media site and all customers to see me on trip.

I am an owner and use several different listing sites to rent my properties. Flipkey/Tripadvisor are BY FAR the worst in terms of not only service, but ridiculous and exorbitant fees both for the owners and the renters. I have had too many negative dealings with them to even list here, but the most recent being they raised their owner and booking fees to over 20% when combined (!!!!!). When asked why and the reason for the increases, they would not give a reason, nor could they even explain the calculation they use to come up with each request's percentage which can vary from 18-25%! I feel awful for renters who are overpaying by this amount just because Tripadvisor is well known. Please if you are a renter, use VRBO/Homeaway it is far superior in every way and will save you on average 20%!

I have booked two condos using Tripadvisor/FlipKey portal as they offered an insurance called peace of mind!! The place we stayed was trashed and we had water flooding from electric outlets. We were all sleeping at 11 pm and had to evacuate the rooms. The place didn't have anything else. So, we found something else to stay paying some extra. Flip Advisor promised to refund the money including the difference we paid. I have email exchanges with them. It has been 45 days and they didn't pay me. I cannot find a human being to talk and they claim their email addresses are changed. It is a gimmick and feels like I am taken advantage. Please be aware of them and never trust them. Most of the comments about the properties they promote is also rubbish. The pictures are not accurate.

I made a mistake of renting my property to one of TripAdvisor/Flipkey Clients. I'm afraid their clients are a perfect match to their dysfunctional site. They charge you an enormous fee to book, don't pay you in time and then send you people you wouldn't want anywhere near your home. Do yourself a favor and don't use this site.

Quoted price for cabin in Lake Tahoe paid, credit card charged, got confirmation email about our booked cabin. 2 days later owner ** Cancelled our reservation. When I called she told me I hadn't paid the right amount. Tried to charge my card $200.00 more than what I was told. I do have this in black & white from a printed email confirmation. I am so angry that they could just do this. I had to cancel other reservations on a hotel & excursions due to their poor practices.

Guest booked a stay from 1-31 March 2015 in my rental in Cocoa Beach, FL thru Flipkey and consecutively paid FLIPKEY $250.00 on 4 Mar 2014, $1000.00 on 27 Oct 2014 and $975.00 on 14 Feb 2015 - a total of $2225.00. I have Flipkey's emails stating these payment were made by the guest. Monthly rental of my townhouse is $1900 which is stated on the Flipkey listing. Flipkey is required to release the monies to me by direct bank wire on the first day guest's check in - 1 March 2015. On 4 March 2015, Flipkey released only $935.75 to my bank account, $935.00 SHORT of the total amount of $1890.00 they are supposed to be paying. Flipkey charges the guest approx 8% (about $120) and me about 2% (about $40) for their service.

I had two occasions where I filled out reviews on TripAdvisor and when they appeared online, the information had changed. I thought perhaps I had clicked the wrong star rating, and in one case thought maybe I had cut a sentence that didn't appear in the final review. But after two out of two reviews did not appear correctly, I stopped doing reviews.

I wrote a very fair and accurate report on a recent stay at Las brisas hotel in Acapulco..management asked me to change the title "management needs some help". Trip advisor took down my report ..which said nothing bad. I have written over 100 reports...so my faith in Trip advisor has been destroyed. Obviously only perfect reports are allowed.

I have attempted to review our miserable February 8-15 vacation at the Reserve at the Paradisus Punta Cana where I was sickened with dysentery from Shigella after eating from their buffets. I have submitted numerous, 7 now and counting, reviews in an attempt to warn others.These have all been rejected and I've been sent a form letter each time telling me that my review is not "my personal experience." How could I even make this stuff up? And WHY would I? This was the most miserable and scariest experience I have ever had. I thought I was going to die.

I have run and owned a small resort for almost 16 years. I received an online reservation yesterday that was fraudulent using a fake credit card. I did some follow up research and found out the reservation was made by TripAdvisor. I called and complained to customer service and demanded to talk to a manager. ** (last name withheld by agent) refused my request. I have the email from ** (I will not give his last name) admitting to fraudulently booking the space using a fake credit card. He claims it was "system maintenance". TripAdvisor has refused to call me back or email me on this matter. I will cancel my business listing with them. I would love to be able to rate their service online. This is a warning to other property owners that TripAdvisor has no concerns with trying to destroy your business. Someone needs to sue them for their fraudulent behavior.

I have filed seven reviews, added photos to a hotel in the UK. They never appear. It would appear that TA is not impartial, or has interests in certain places and blocks reviews.

We are a small hotel and our guests are free to make comments on TripAdvisor when they have a good experience at our establishment and when they have a less than desirable experience. I have an opportunity to respond to guest's comments on the TripAdvisor site. I attempted to respond to a comment but was refused access for 2 weeks. TripAdvisor stated that I was not eligible to respond as I was not a manager or owner. I am in fact the owner of the hotel and I had a TripAdvisor log-in and password, neither of which was recognized. I question the ability of an online rating site to determine who is permitted to access their site.

I have a small dive business with my husband in Pattaya, Thailand. We won the certificate of excellence in 2014. We have very good ratings and my husband prides himself in customer care. We were contacted by a customer from India. He wanted huge discounts, a private changing room on the boat, be able to pay in a foreign currency, refused to pay a deposit and wanted VIP treatment. On the day of his arrival, he sent a WhatsApp message to me requesting my husband to go and see him and pick up the deposit. After about 2 hours of nonsensical messages and him getting angry as he realized my husband would not be the one taking care of him. His requests were too much, so I told him to find another company to comply with his needs.

I tried to write a review for TripAdvisor on Hostal Casa Escallon, but this said they could not find the Hostal in Cartagena. I stayed at this Hostal for 5 days. The website kept reverting to another Hostal, Casa Hostal Escallon, similar name but not the same one. I could not write a review. So I am putting it on here.

I run a restaurant in China and have had recently a really bad review on TripAdvisor. I have read this customer's review with sadness, followed by increasing disbelief. I have tried to puzzle his remarks together to get to a coherent story but I have found the facts that he stated in his review so far beside anything I could imagine that I took to the footage of our CCTV system since I was not present at the time.

I did a direct book with TripAdvisor for a vacation rental. They authorize my CC for 24 hours while you wait for owner to respond if they will accept reservation or not. While waiting I had another person listed on Tripadvisor that I made a general date inquiry to, email me saying that they did not have the rental anymore but their friend had one and they attached pictures. It is the exact same rental I am waiting for a response on. They are renting it for more than what my CC hold is and TripAdvisor's response is "We can't do anything about what the owners are doing, you will have to wait for the 24 hrs to be up or cancel the request." I have been losing out on probable vacation rentals while this person sits on my authorization trying to sell rent it to someone else and TripAdvisor will not help to clear up what someone they represent is doing to the people who use their website.

Being a Senior travel reviewer at TripAdvisor with more than 7000 readers, (and counting) doesn't mean a thing for this company.. TripAdvisor and its contracting division- Flipkey are making tons of money through travelers who write reviews for them but unfortunately the company cheats and deceives travelers with their false and phony claim of " peace of mind " guarantee when it comes to their apartment rental division.

After writing a negative review for a hotel we recently stayed at, we had gone on to read several other negative reviews. We went back a few days later only to find all of those reviews had been removed leaving only positive reviews. This hotel was seriously negligent in many areas and safety issues and they removed those reviews. They took our review also negative and applied it to a sister hotel in the area and not the one we wrote the review for. It was less damaging that way. For us that discredits all the reviews and ratings we are finding on TripAdvisor and makes them pretty useless.

TA seems to accept new reviews from consumers, but in my experience they make it very difficult to write a review for something they have never listed. Something really fishy going on. Not only does their form not accept an never before listed property, but they also provide no complaint form or any way to reach them. It's all a scam. My advice - don't review for them. You are doing their work for free and not being treated at all well. I was listed as one of their top reviewers but never again.

I wrote many positive and honest reviews, some negative but forthright. All reviews and account deleted without reason. It's an abomination and you have no respect. Vast majority of my 20 to 30 reviews were positive.

I have had my property Fubuki Niseko in a ski resort in Niseko Japan listed with TripAdvisor (TA) for about 4 years. It was a way of getting great past client reviews which would increase my bookings. I have worked very hard to provide the best accommodation and experience for my clients staying at Fubuki Niseko over the past 4 years and this was reflected in my clients’ reviews. We had risen to number 3 property in the area, had 45 5 star (the top rank) reviews and I was aiming at getting to number 1 out of the properties in the area by the end of this 2015 season.

I wrote a review of a specific condo I rented in Sanibel Island during Jan/Feb 2015. I wrote the positives and the negatives and gave it a four star review. When the review was published, all the negatives were removed and the rating was changed to a five star. The only consequence is that someone reading my review will not receive an accurate portrayal of the property. The benefit is that I learned I cannot use TripAdvisor for accurate information any longer.

I am manager at a small car rental in Los Angeles. Recently a customer, left a fake review accusing us of cheating on him and overcharged him. Our few attempts to respond to that accusation was removed by tripadvisor plus, our attempts to contact someone at the customer service at tripadvisor to explain the situation and to provide any necessary documents to prove the review is fake, has been totally unsuccessful. It is really disappointing that they have made it so difficult for people specially the business to reach out to them specially cases like this could really hurt a business and its reputation and ultimately loss of business for them. It should be a fair game and people should be able to hear the both side of the story. I think this is the time to someone really step up and legally investigate tripadvisor for their unfair and irresponsible business that they are operating.

After over a decade running a B&B, and many requests from customers to go on Tripadvisor so they can give us props, I decided to go for it. After all we have several neighbours within a block of our B&B, under the same license as us, on Tripadvisor and they're at the top of their category. I know our place is equal to theirs at least, and who knows, maybe better in some cases but you don't know if you don't allow equal rights to feedback. Tripadvisor has denied us that right to equal feedback.

I recently wrote a lengthy review on a travel experience I had in Iceland. My tour guide was absolutely horrible to me and I wanted others to know what they could be getting themselves into if they book with him. Not only did TripAdvisor remove my post, but the awful guide emailed me afterward to tell me how 'unwell' I was and how he felt sorry for me that I had to post something so negative.

We have been a commercial member of TripAdvisor for several years now as a restaurant. A couple things are very disappointing about the website: They do not have any way to contact them. They post businesses that are not even restaurants in the restaurant categories. They allow outrageous critiques that are clearly unreasonable with little reconciliation on the business owner’s part.

I booked a vacation condo on TripAdvisor.com and I thought that that was it. 6 days later the owner emailed me saying that price was wrong on TripAdvisor.com and that the new price will be 500.00 per day instead of 130.00??!!!! I called TripAdvisor 11 times, but those crooks refuse to do anything about it. TripAdvisor is the biggest scam and fraud you can possibly find out there. They told me that I can cancel my booking, but that will cost me 1100.00????!!!!!! TripAdvisor is a complete scam, so please be careful and look elsewhere.

Reviews I have for my motel and the people have NEVER stayed at the motel. TA will not remove. TA is a complete joke.

In October, I went on TripAdvisor to read reviews before booking a sight seeing event. The reviews were good so I booked the tickets. However, a storm came, and this was an outdoor event, but the owner of the business would not give me a refund. I wrote a review of the business and what happened on TripAdvisor, which was printed. But when I checked back a few weeks later, my review had disappeared. It appears that the owner of the business was able to remove it. If the business owners have shady business practices and are able to remove reviews that state what they really do, then what's the point of the reviews on TripAdvisor? It looks to me like you are getting a rather skewed view and not the big picture. Please keep that in mind when you see all of these glowing reviews on TripAdvisor.

I understand nobody is forcing people to post reviews from which their business is coming from without paying anything to those who create business for this company, but why sell some junky trips in their site up to 20 times more when if you go those places directly you can get much cheaper? Why not to allow people directly edit or remove their reviews? What if someone did a mistake and can get sued by business for potentially millions of dollars?

Yes, everything I have ever written about anywhere has been completely factual, definitely more than fair, and equitable. What happened after my first review regarding Elm Grove Rv Park in Benton City, WA 99320 was the owner of the park paid me a visit face to face one morning when he came to town. I believe it may have been a Wednesday afternoon. He demanded that I remove it. Out of fear I tried, however, now thinking upon it, I had gone to him several times to talk to him about all of the stuff I was going through. He dismissed it as nothing and said I lied in my review. That's one thing I don't do, and that's lie. And in this country in our Constitution is our right of FREE SPEECH, so I Praise the Lord that Trip Advisor doesn't remove reviews! And my semi-recant was a lie-half-ditch effort to get him off my back!!! But this kind of thing is abusive also.

I had a trip to Cuba & stayed at the Royal Hicacos in Varadero. My luggage was stolen from their secure luggage room where it was stored after checkout while waiting for my bus to the airport. I had a review published on TripAdvisor with only 1 star about the hotel. After few days the review was removed without notifying me. In fact I was alerted to its removal by the hotel who sends me an email thanking me for retiring my review. Obviously TripAdvisor censors bad reviews for certain hotels & bumps them to the top of the list!

I listed our vacation rental with TripAdvisor, VHR, FlipKey. Paid the annual fee--was originally approached by a sales rep from TA--likely due to the fact that I have had it listed with VRBO for over a year now with no problems--went off without a hitch--easy payment process, etc. It has taken TA a week to get the information out there (online) on two sites and it is still not listed at TA. I've sent multiple emails to their support center asking for assistance. Only a few of my questions were answered. I haven't been able to set up a form of payment from potential renters because they are so very unavailable. I can't personalize a rental agreement because of the crazy (and different) settings at the individual sites (I should have done more homework). The few times they have responded to my questions, they did not fully answer my questions, thus requiring I ask again and getting no response. I just want my money back. Their process is overwhelming. I'm already getting inquiries and the potential renters can't even use the site as it's NOT YET fully functioning! What should I do? Thanks!

In May 2014 I listed my private hotel with TripAdvisor as a Business Listing on the web. There was no documentation emailed to me and I did not sign a contract with TripAdvisor. TripAdvisor charge me $60.42US per month for this service. After due consideration I decided to cancel my Business Listing with TripAdvisor, the major reason is that they do not generate any booking for my business.

How does TA verify if reviews were fake or not? TA could not, and even they removed fake reviews they were still not sure what they did was right or not. Therefore, TA could not guide any trip, so they should not call "Tripadvisor", because all review writer had no Certificate to be "trip-adviser". Why I said that, because what happened to me was the same as what happened to others.

TripAdvisor provides a platform for unauthorized people to advertise holiday homes without permission of the owners. This violates International copyright laws and promotes wrongful advertising and false rentals. In our case, when TripAdvisor was notified that an advertiser did not have permission to use the photos, advertise a home for rental or take bookings, they did nothing. The advertiser had no connection with the house and could potentially take money without ever providing the rental.

While controversy rages on about fake reviews etc. on TA, something that may have been missed is that fact that although signing up with TA is voluntary, deleting your listing is not. Hidden deep in the depths of the Owner's Forum there is a single page dated 10th December 2014 which says: "We understand that some properties might want to remove their listing for a variety of reasons. However, we can only remove your listing if your property has closed permanently, due to our mission of being a comprehensive source of travel information."

I bought nearly 1000 dollars of equipment from a dive company and was completely ripped off, as I never received the product. After literally years of fighting with them I was refunded. I will not name the company as we sorted the issue out and when I went to erase my review it was already gone. Trip Advisor made no attempt to contact me or hear my side. If I see a five star Trip Advisor sticker at a business now, I immediately assume that said company is corrupt and simply bought it. Trip Advisor is a scam, period. What is the point of a review site if the companies reviewed can (for some sort of kickback) just have the negative ones removed? If Consumer Affairs wants details, I will happily provide all company details along with emails that prove I was scammed. Though, as I said, in the end (a couple months ago) I was finally reimbursed after 8 years!!

I am a restaurant listed on Tripadvisor, last week I had around 116 reviews mixed but mostly positive. Today about 20 reviews, all positive, have disappeared highly detrimental to my ranking. I phoned tripadvisor and was told that they could not discuss, deny or confirm these listings had or hadn't been removed or why. How can they be so cold hearted, when I read they have made mistakes in the past and still refuse to put things right or apologize? When will they realize it is people’s livelihoods they are playing with? They should be held accountable.

I booked and paid Tripadvisor $2,184.00 on Jun 9, 2014 to stay in a flat described as "spacious one bedroom flat" in Times Square to stay from 21st-28th December 2014. Recently I saw review of the state of the flat, that it had no tv, amenities were falling apart. I alerted Tripadvisor. To my shock and horror, the apartment is a dark, rundown, old, unkempt building. The passage is cold, damp and smelly. Inside was worse, I was indeed horrified that Tripadvisor will endorse a dump like that. I declined the place. I have now requested for the refund my money but no response from Tripadvisor.

I paid TripAdvisor in full for a condo in Miami for a week starting 12/24/14. Our flight was pushed back so I call the property to see what the procedure for late check in would be. The property told me they had no reservation for my family and that they were full. I called TripAvisor and got a recorded message that they do not give support over the phone and to go to their website and enter a message. My message said that I had paid TripAdvisor in full over 2 months ago and had no reservation at this property and asked for help. The next day they sent me a message that I did have a reservation because I had paid for it.

My wife and I took a boat trip in Medellin, Colombia two times so far. The owner asked everyone to write a review. I often review on tripadvisor.com. We/everyone really enjoyed the trip. Tripadvisor.com sent me an email that I could only review trip I was actually on. We were on the trip two times!!!! I will delete the app and forget this scam. They must want money from the owner so they delete his good reviews. Tripadvisor.com was just plain wrong. Most good sites turn into scams in the end.

We did very hard work and get so many excellent reviews and after a year, tripadvisor deleting our reviews continuously every week, more than 3-5 reviews. This is not fair. Even so many companies having their multi day trip, even not following the guideline but they never take action against that and when I complaint about them, still after 4 week there is no action taken by trip advisor team. It's pathetic work and even from now I do not believe on trip advisor. Is there anyone who can help me out to save the reviews on tripadvisor?

I have provided a review on TripAdvisor.com.au on a tour company we purchased which advertised on their website. However, my review has been removed. I have received an email from TripAdvisor.com.au stating that my review cannot be posted due to the below reason. I believe this is a breach of freedom of speech. "Thank you for taking the time to write a review. We're sorry, but we won't be able to publish it. TripAdvisor does not post reviews about multi-day tours, tour guides, travel agencies, online booking sites, retail stores, vacation rental properties, multi-day cruise tours, or airlines. Please note we do accept reviews of private vacation rentals that are already listed on TripAdvisor. If you have reviewed a vacation rental that is not yet listed on the site, we are unable to accept your review at this time. More information on our property listing criteria can be found here: **"

We received a couple of ladies on a girlfriend getaway at our Inn and Spa. They stayed a couple of days and had many treatments in our spa. They ate and drank from our menus. Not once during their stay did they complain when asked if everything was OK. At check out time, one of the two ladies (she ordered only the most expensive food and drink from the menu), she complained and demanded a FULL refund. We offered her a discount to address her complaint. She refused and continued to demand a full refund. She then attempted to blackmail us by threatening to give us a bad review on TripAdvisor, which she did. This is called a revenge review. TripAdvisor refused to address our concerns and this review continues to be displayed for almost two years.

I run a hotel in Hollywood Beach. I had a call for a reservation, but We were fully booked. The wannabe guest didn't like my answer and posted a bad review on TripAdvisor. TripAdvisor still posting the bad review even when I told them that the "guest" never saw my hotel, and then, I read a complain from this site from November that TripAdvisor would not post a bad review because the guest actually never physically stayed in the place she is reviewing about. So, which one is it??? I don't trust TripAdvisor and I don't want them talking about my business, because they are not professional and fair.

TripAdvisor removed fifteen reviews for my motel. They only posted the bad reviews. They think that business people don't work so hard to keep their businesses. TripAdvisor are not helpful for small businesses. They should provide the real name of the person who put the review if the review is not fake and they should send me a list of the names of the people who put a bad review of my business. I called them and tried removing my page from TripAdvisor, but they told me it's against policy. It is my business and I have the right to decide where my business can be reviewed on the internet.

I have submitted several reviews and they disappear without being published! When I contact the customer service people they claim I am not following their strict guidelines. I resubmit the same identical review and sometimes it is then published. I just returned from Italy in October 2014 and wrote a "glowing" review of Hotel Caruso in Massa Lubrense Italy. I waited and waited for 2 weeks and nothing was published, inquired as to the reason and Maria the "nasty" trip advisor rep told me I wasn't adhering to the guidelines and they could not accept biased reviews. I am not a friend or related to anyone at the hotel. The bogus reasons for not submitting my review are ridiculous!!! I think they are biased in their selection.. and if you submit several reviews they won't publish them. This is hurting the establishments they “CLAIM" they want us to review. Maybe they take bribes from certain hotels themselves and the hotel I stayed at isn't paying them!!!

TripAdvisor removed a perfectly decent review I gave of a diving school in Thailand - a mix of good and bad, focusing on my bad experience with a diving instructor who was horrendously rude to me and others. Four people found the review helpful in the few days it was up. But the guy clearly didn't like it and had it removed along with then a load of sudden positive reviews of him popping up - coincidence? I think not! This made me even more angry about the situation - take it as constructive criticism, don't throw your toys out of the pram! TripAdvisor gave me a generic reason it was removed (TripAdvisor does not accept review of 'multi-day tour companies' apparently - despite the fact all the other reviews of the same place were allowed). They then refused to engage or explain further despite my complaints. As such I'm removing my account. Fuming.

I am trying to create an account to post reviews on TripAdvisor.com. When I tried to sign in and link to my Facebook account, I got an error reading "An error has occurred. Please try again later." I tried later and got the same error. I went to their help and support center to inform them and find out how to resolve the issue and the help center asks that I sign in. When I try to do it again, it gives me the same error. Searching their forums for how to contact them directly, they replied to someone else, stating they do not offer email or phone support. How am I to resolve an issue signing in, when I have to sign in to get help??

I had been a Tripadvisor reviewer for a long time, before they supported Facebook login. Then, many years back, they introduced Facebook login and I made the mistake of trying it. I ended up with two different tripadvisor accounts. Recently, I found in their Help topic that they could merge these accounts. I submitted a request to do that. This would have been ok if the merge worked correctly.

I made a reservation for one apartment in Miami 2 months in advance, paid the initial payment (2k) and then purchased all 5 international airline tickets for my happy family vacation. Over a month later I receive a message with a cancellation saying "no longer available". I call the management company and an extremely rude person doesn't even try to make an excuse, just tells me they will rent it to someone else. Called TripAdvisor and was told that there is nothing they can do, it is up to the owner/manager to decide, and I can't even leave a review for this person because I didn't actually stay there. This person keeps my money for over a month, leaves the listing active at a higher price, and then cancels prior reservation as soon as someone else shows up willing to pay more. Total scam supported by TripAdvisor. And I can't even warn other people about his behavior. If I was to cancel I would have to pay a fine, why not have the same policy for the other side? TripAdvisor, never again.

Checked into 1st hotel on our leg and the lady at the check in said that the "credit card" that TripAdvisor supplied declined the payment 3 times. I ended up providing her with my credit card and putting the charge on it. Later, I saw on my Google wallet, that the lady was attempting to enter a higher amount than was supposed to be charged to the TripAdvisor, that's why it was declined. We are now on the last leg of our journey. I know that I confirmed this room for a total of 275.49. I can see on my Google wallet where the desk clerk attempted to charge 330.59 three times before he entered the correct amount. Are these desk clerks skimming money? Bait and switch or obtaining money under false pretenses?? I don't think this is a TripAdvisor problem, I think hotels are scamming. Why not let me see my already prepaid amount then?

Having had our apartment rental on Holiday Lettings and I had worked so hard to get 5* reviews for our property, then we had one bad letting. Due to the excessive mess our apartment was left in from these guests our Management Company contacted me to say they had never seen anything like it. Nappies left in kitchen cupboards, moldy food left in the fridge. All crockery left around, all food stuck on. Our apartment is 5* immaculate and on a 5* resort. I had received an email from them during their stay saying they were having a great time.

I just happen to live near a b&b, naburn station in York. I tried to help in what was a guest situation, who wanted a receipt for payment. The owner was not present. I thought no more about it until my family and friends told me to look at the latest review of naburn station. I am described as the women in the caravan, in her dressing gown and smoking.... This has made me the laughing stock of the village, I wanted the reference to me to be removed. I tried and failed to speak to trip advisor. I even text a number that cost me five pounds but thought well at least an advisor would phone me back. They did not. I am so very upset by this and do not see why I should be mentioned in a review. I am a third party. Surely I have a right to privacy and not to be humiliated in the way. Please remove as soon as possible.

I booked a room on their website and it showed 99.00 for the room. After I put my credit card info in it, asked me to confirm after I pressed the but it gave me a confirmation # and it changed the price of the room and I also selected the room with cancelation not the nonrefundable room and it changed that as well to non refundable. So contacted the company and they informed me that I will have to pay for the room at that rate and also told me the only way to get rate changed was to contact the hotel. I did call hotel direct and they said that is incorrect that I booked it thru them and they would have to change it? Contacted tripadvisor back and they would not adjust the rate, told me that it was my fault and all they could do was give me a 10% discount which did not even cover the error in their site. It is misleading and incorrect. I will not use them again and do not recommend anyone else to either.

TripAdvisor publishes reviews which probably aren't correct and damaging our good name and business. Their answer is that the review of the client meets their guidelines; meanwhile, the host can prove by the listings description and the real situation and location, the rental client to be ill-intentioned. The rental client expected refund because they did prefer to go back to Bangkok, which is no reason for refund. As a revenge they wrote an utterly bad review based on multiple lies, which is in conflict with our description. Despite our complaints, TripAdvisor answer is:

I signed up with Trip Advisor about 2 years ago. In the time since I became a Senior Contributor and frequently relied on their reviews as well as submitting my own. That's the good news - and the reason they're not getting just one star from me. The bad news is they lost one of my latest reviews. Not a traumatic event, but the way they handled it was bad enough for me to feel compelled to report here.

I have a very successful business. There is another tour in town that is very jealous of my success, since they have been in town much longer than I have. I had excellent reviews because of an excellent product that I worked hard to create. The other business, who has always had terrible reviews, reported me as having fraudulent reviews posted to their page. Trip Advisor removed several of my positive posts, consequently, yet allowed unusual consistent negative posts to be added to my business page. My customers who wrote the great reviews have contacted me all upset, realizing theirs were removed for no reason.

I would like to add my thoughts that Trip Advisor is EXTREMELY non-responsive vis-a-vis customer service and that it is impossible to speak to a human (perhaps unless you are a business). I had a review pulled because I reviewed the food. I have eaten at the restaurant more than once - just not at the most recent visit. On my most recent visit I had a customer service problem and the owner was abusive. By email customer service assured me my repost would stay. The next day it was removed again. Clearly Trip Advisor cares more about the aggressive owner of Havana in Bar Harbor that goes after anyone with a criticism than about honest reviewers. I am done with Trip Advisor and am taking my reviewing energy to YELP - where they actually care about their reviewers.

One minute my reviews of a particular hotel were up, next minute they were down. When I questioned them they said they could not comment, end of conversation.

We booked a two night stay at our local Best Western using TripAdvisor/Tingo. When we came back to the hotel for our second night we found that TripAdvisor had charged us for two nights but only released payment for our first night to the Best Western. So the hotel packed all our belongings and put them downstairs in the back office as was their standard practice. I wasn't alone. I had my wife and six year old son with me. At this point we are not sure if we will be able to stay another night or find lodging elsewhere.

AVOID TRIPADVISOR!!! Two years ago (24 months), we have started notifying TripAdvisor about wrong plot-location we had in our profile, visible for the guests. Since then, nothing has been changed, even though we have sent them more than 30 e-mails. The location of our property at their website is visualized wrong and thus misleading our potential guests and causes to us financial losses. Without our permission Tripadvisor uploads photos in our profile which are clearly representing something else but not our property. They find them on the web without any confirmation from our side to publish them. In the definition of the Court of Justice of EU, TripAdvisor is a search engine for accommodations, restaurants, etc. As a consequence, we would like to point out, that Tripadvisor is far from being useful for the customers, as well as for the business owners, especially when a guest, guided by their information, is looking for a certain accommodation 6 kilometers away from its real location. It seems that Tripadvisor don't care about their customers and their primitive structure consists only of unprofessional and incompetent employees. We would like to remind you that our property (Levitt Hostel) is a private trade mark (part by Levitt Group) and is preserved by European Trade Law.

I was a Top Reviewer with trip advisor until they suppressed one of my reviews for reasons I find reprehensible. I reviewed an aquarium of some renown, and commented that I found it depressing to see the sea mammals kept in inadequate enclosures, tanks and pools. That was my experience, and my observation, the place was horrible. I was told that the review was pulled because it was not my personal experience. I challenged that determination, and some time later (a long, long time) another rejection came to me saying the review could not run because I was not allowed to report on things others had told me (I mentioned in my review that I had spoken with a volunteer while there) or the experience of others (huh?). Obviously, they are just looking for a reason to pull a review that they perceive as troublesome. I assume that the aquarium management contacted them and told them to pull it (the review did run for a short time). I used to trust TA and consult their site when planning a trip. My opinion of them has plummeted.

We stayed at Kellerstain B&B in Scotland and experienced an unpleasant situation with one of the owners, Alex. Because of a miscommunication with check-in, we were reprimanded in a most inhospitable manner. We apologized for our error earlier that day by phone, but upon arrival that night, we were once again rebuked by Alex. He told us that this was not a hotel and that he had plans to go somewhere that evening. We ruined them. I reviewed this B&B on TripAdvisor. Afterwards Gail, from Kellerstain B&B sent me an email trying to bully me into taking the review down. I did not, as I felt that I needed to do the right thing and inform other travelers. Gail again bullied me in an email. I reported this behavior to TripAdvisor. The next day, TripAdvisor pulled my review. They sent me a message that now they were unable to accept my review as written. What happened? What credibility does TripAdvisor have for travelers? Thank you.

To write a review on TripAdvisor, you do not have to even stay at the hotel or visit the restaurant. They told me that the reviews can come from anyone that knows someone who visited. One bad review can destroy a business. Very poor business practice.

I recently wrote a review about a business on TripAdvisor. Shortly after, the business responded to my complaint and said that they had been in touch with me a number of time which was a lie. I had never heard from a soul. I reported this to TripAdvisor and less than 2 weeks later I received a notice that my review had been removed as it was about the "wrong business." Completely false!! The company was able to get my review removed which is exactly the opposite of what TripAdvisor should be about! I have no way to contact about this issue!

Being upfront, I used to really like TripAdvisor and in the last year have used it to research lots of places and place good reviews for most places and sites we've been to. I've even booked accommodation through their service satisfied that their "Peace of Mind" guarantee was a few clicks away if the worst happened. I even went as far as contacting a TripAdvisor representative to ask what the process was as to how I contacted them if a 'rental' wasn't as advertised or failed to even come through.

We wanted to stay in an apartment - consequences we ended up in a hotel :(. We thought by paying we were booking! Found out a week or so prior to the trip that we had nothing. The payment just dropped off. I tried paying again - nothing. I tried at for least 2-3 weeks to book apartments on Trip Advisor in Chicago. There were several apt. available and I would request information. I got back some canned responses and replied - but wanted to DISCUSS my options with an owner or have someone from Trip Advisor or flip-key contact me. I even paid! - The charges dropped off. I would have rented one of the other apartments if the one I booked was rented - nothing like on one wanted to rent them out. The ones I paid for did not show booked on the website but there was no phone number - no way to talk to this person. There are not as many VRBO places that suited our needs. There were more Trip Advisor ones. BUT I COULDN'T GET THEM!!! EVEN IF I PAID FOR THEM!!!

I have booked a rental apartment in Strasbourg for three days by TripAdvisor and I have paid initial 104.1 Euro. Unfortunately, me and my wife did a double booking and I have asked an owner and TripAdvisor to cancel an order and return initial funds. An owner was positive with this respect and he suggested to contact a TripAdvisor. A representative from the operating company (holiday.lettings.co.uk from TripAdvisor) had requested a booking reference number and home ID and all required information has been supplied. After that a representative had vanished (currently 10 days). Three days ago I have asked his decision with respect to my request and I got no response.

Our hotel takes pride in offering guests a special stay while lodging with us. In July of 2014, we advised TripAdvisor that we did not want to RENEW our annual fee because we decided NOT to ask guests to REVIEW the BGH. We feel ASKING for reviews is an inconvenience to guests. Shortly after requesting to be dropped as a customer from TripAdvisor, we received a letter advising that TripAdvisor has evidence that we have been soliciting REVIEWS from an outside source and placed a warning that some of our REVIEWS are suspicious on our TripAdvisor review page. We mailed a letter to TripAdvisor asking for proof of tainted REVIEWS and they failed to respond. We still have NOT received a refund for our fees, as per our request.

TripAdvisor is refusing to publish and deleting good reviews. Good reviews were being posted onto the site and within 72 hrs, they were being taken off. Also customers have alerted us that reviews they have written are being published! When TripAdvisor is being questioned about this, they say they are against guidelines, the ones that were published and deleted were well within the guidelines. We are losing customers and our reputation to customers who use TripAdvisor as a guide. We have a following of of over 2000 fans on Facebook who like our restaurant and yet all TripAdvisor is interested in is publishing poor reviews. It also seems very suspicious. When we receive poor reviews, we get emailed by TripAdvisor asking us to pay to improve our online reputation!

I stayed in Fatima Guesthouse, which was the worst experience in all my Brazilian stays (visited Brazil several times and traveled all over Brazil). I booked the room with Fatima directly, she had different prices on different websites, and when I asked for the price I saw on BB Brazil, she 'said' that price is not available anymore. I told her that I can pay 150RS/night. She emailed me that she had an 'alternative' room. She wrote: 'I have a alternative room. This alternative I can do R$160,00 for you per night without breakfast'. Nothing more. I saw a lot of good reviews so I thought it must be a good place... She sent me the address, but she couldn't tell me how to get there by bus, she told me to ask at the airport... (I thought she should know this!)

After being knocked off number 1 spot for refusing to subscribe to business listing on the phone, we are now number 5 after still refusing to subscribe to business listing. It certainly seems you get punished by Trip Advisor if you don't go on business listing as a hotel and guesthouse, and it's down to me to try to explain to guests Trip Advisor's behaviour.

You cannot really believe what comes out of Trip Advisor. Lots of restaurant owners write their own reviews... Who is gonna know??? It is obvious when you read the 1, 2 or 3 reviewers that do not come back to write any other reviews anymore. Some might be legit but some restaurants you can tell the owner is doing it to amp up their rate... I tried to alert Trip Advisor but they do not listen.

We booked a private campground based on TripAdvisor reviews. The pictures that were on the Trip Advisor website and the campground's own website when I made my reservation via phone were VERY MISLEADING (note - the owners and Trip Advisor have since removed the photos). We paid in full prior to arriving and we checked in. When we found out that the campground wasn't what the pictures portrayed (tents crammed together, 2 picnic tables shared by 6 sites, etc., we left and asked for a refund, which the owners refused to give us). When we got back home we left an honest and truthful review on Trip Advisor, which the owners clearly had removed - because they pay Trip Advisor. Simply put, if you pay enough, Trip Advisor will do what you want. DON'T TRUST TRIP ADVISOR!!!

In June 2012, I was contacted by TripAdvisor (TA) and asked if I would like a business listing for our small B&B hotel. At around $450 a year / $1.23 a day, given the amount of tourists who use TA, I was happy to do so, and did. In June 2013, I received an Email from TA, informing me that they had taken $857.27 to pay for my listing in 2013-14. This represented an increase of 190% fee increase in one year. Very irritated, and with enormous investment of my time, I finally got through to some guy at trip advisor (its like trying to call God!). I informed him that at this price, I could not afford to renew the listing and wished to have my money refunded. I was told that this was not policy, I had to pay, and in any case it was only a little more than 2 per day - what did I think I was complaining about?

I am adding a negative review about a Posada La Cigala in Los Roques - and they don't want to publish it. I mean what is the whole idea about Trip Advisor then?

Watch out for anything related to TripAdvisor. I reserved a condo on "Homeaway" website and TripAdvisor is used for reservations. On the website, it had a $350 dollar deposit referenced. When I made the reservation, THE TOTAL PRICE was placed on hold on my credit card (over $2000). I reviewed terms and conditions, but there was no mention of entire amount being placed on hold. TripAdvisor cancelled the hold, but it would take up to 10 days for the hold to be removed.

TRIPADVISOR and FlipKey - FRAUD. I booked apartment in central London via TripAdvisor paying also for their "peace of mind policy" insurance (88 $). I gave Visa card number and instead of blocking money on my account, they collected it immediately. I tried to contact the owner Martin, I wrote him several times on his e-mail stated on FlipKey but he did not respond. So I called the number provided in booking and man picked up: he said that I got the wrong number, that he is Martin indeed but he does not rent any apartments...

TripAdvisor holds hotels hostage and will not let them off their site. I have watched guests go on their laptops and give us positive reviews. They never show up on the TripAdvisor site. They extort money in exchange for better ratings. The site can do a lot of harm or promote a business. If they do booking on the site then it is a complete conflict of interest. I would like to be entirely off that site.

It has now happened twice that Tripadvisor has removed reviews I have posted. Both reviews were honest reviews containing a mixture of positive and negative aspects. Both reviews were accepted by the censors and posted. One of the service provider have responded to posting and have asked for more details which of course I was unable to provide since TA does not permit responses. I have also felt that the issues I have described (unsanitary food handling and unsafe tour buses without safety belt did not required more details).

The following review was just pulled. I was e-mailed by others that said the owner would have it removed by TripAdvisor or by me. He has been calling me telling me to remove my review. This is how he gets a positive rating. He either bullies people to remove their review or tells TripAdvisor it is fake or contains errors??? I was fair. I gave him 3 out of 5 stars. He did not deserve 5 stars for what is noted below. I have four people who will attest to this review. I saw sites that post positive TripAdvisor reviews for vendors for a fee. But, my review is real. I was warned. I will not use TripAdvisor to plan a trip again! They are equally responsible for what happened on my trip. Shame on you. (I am contacting state officials about violations the vendor engaged in).

TripAdvisor denies access to my account via my email ID and seems to have blocked it long time back. However there was no email or warning when they did it. Only a few days back, I realized the ID is blocked but however were making me publish reviews and picture via my Samsung Galaxy S4 TripAdvisor app. When I learned about it, I asked for an explanation and they sent me an email which talks about violation of terms. But when and how they themselves are not sure about. I decided get out of the blessed product and requested to remove all the contents I had contributed since 2008. They agreed but would not reply to my repeated reminders to remove my contents... What should I do now?

I am writing this to let you all know about what the TripAdvisor doing. My user was **, and I used it to post these useful advice, one day, there is a stupid guy name Tom ** comment that I am trolling, then an active but without mind staff deleted my post. Some members of TripAdvisor found that my advice was right and they shoot to the guy named Tom. Then Tom keep saying bla bla...and then say sorry to me. Then the active but without mind staff from TripAdvisor undo my deleted post, and deleted the right words from other members in the topic. Then this stupid staff changed my user name to ** without any reason, I mean when people create new user they already follow rules from this website. And then they delete my user...@@ seem funny and stupid TA. It seem TripAdvisor pay commission to some stupid members and gave them power to gave advice for ads. There will be some screenshot as proof for my case in next post.

We had booked a property in Istanbul via TripAdvisor and paid through HolidayLettings (a TA company). HL guarantees to protect our rights in case we do not get access to the apartment and for that charges a brokerage fee. We paid only because we were going to Istanbul for the first time and HL's selling proposition of the guarantee was something that would protect us.

I just discovered that the TripAdvisor website has a "contact us" link yet ZERO information or ability to actually contact them!!! They keep leading you back to the "help" page where they have a bunch of FAQ's and instructions for canned issues. It's stuff like that, along with the way sham companies like EasyToBook.com who write and publish bogus reviews on the TripAdvisor website in order to cover their fraudulent business practices and give the impression they are a reputable company, these things are quite obvious if you care to spend a few minutes researching either company.... and this type of amoral business practices dilute any credibility they have as being goto sites for accurate information or anything else that results in you spending your hard-earned money.

It all started when I received 2 emails from Trip Advisor on the September 19th, 2013 asking me 'Don't Forget' to Rate & Review myself? The same email is sent to me again on October 24th as a reminder. I put a review on that reply and received an Official Notification on December 13th that TA will be monitoring my movement and might downgrade my ranking. Then, I disputed that the emails are very misleading to rate myself and moreover are sent to me twice and clearer instructions should be emphasis here. But then, no exact answer.

I have a rental property listed with TripAdvisor and have been unable to contact anyone with the company about errors in my site. These errors are being passed on to consumers, affecting their travel and travel plans, as well as my ability to accurately present my property to the public. I have emailed them on 5-6 occasions during the past month, requesting that someone contact me (they have no customer service phone number that I can find), preferably by phone, to discuss my problems, but have not received a response to my specific problems, either by email or phone. Meanwhile, I am paying them a listing fee, but failing to receive the paid for service.

Wrote a truthful review on TripAdvisor about a stay in a Hampton Inn Hotel. We stayed in the Chapel Hill Hampton Inn where we notice a bug in our room. We flushed it thinking it must have come from outside. Next day we had home eat up with bedbugs, called hotel. About 3 days later, they contacted us and said they didn't see anything. We warned them not to let anyone stay in that room, but they did. We reported to the health department and lo and behold, the hotel called back to inform us yes, indeed they did have bedbugs. During this nightmare, we tried to warn people on TripAdvisor but they refused to print our review and even suggested we use the title overzealous maid service. Seriously, I would have laughed if I was not so angry. TripAdvisor is obviously there to sell BS and rooms and not to protect or provide an honest website you can believe or depend on. Check it out, Terminix was called in to exterminate.

I do not words to describe how awful the service was with this company. We booked a vacation rental in New Orleans and when we arrived, the place was filthy, not as described, and parts of it were unsafe. The door would not even lock and it was totally unsuitable. After we refused to stay there, the owner kept the money and despite every attempt TripAdvisor will do nothing to try to help us recover the money. We lost nearly $500 and found ourselves stranded in a strange city in the dark at rush hour. TripAdvisor states that no matter how filthy the place is, we all have different standards of what is clean. Not their problem. Also, they are seemingly not concerned by safety issues or descriptions that are downright lies. Complain to them and you end up in an Indian call center. Then you go to an American who stonewalls you, lies to you about emailing you back (twice) and then you just get the runaround till you are exhausted and give up. It nearly ruined our vacation. I have written a detailed complaint as a review at their site but there is small chance it will help us recover the money. Shame on them.

I found a cabin on TA and wanted to book it. I put in the nights I wanted and clicked "make inquiry" which is the only option offered. It brought me to a screen where I basically wrote an email to the owner's about wanting to book it. After sending the email, the next screen it brought me to said "the owner will contact you through your rental inbox. Would you like to book now?" So I clicked on book now and went through the process of putting in my credit card information. It notified me that the owner had 48 hours to accept or deny my request.

Hospitality industry warning - TripAdvisor removes your ability to show your domain in their advertising and reduces your ability to be seen independent of TripAdvisor's advertising. The internet is supposed to be the great equalizer between the Franchised and the little independent. However in the hospitality industry it seems the industry has given up their rights by allowing their Domain names not to be included in advertising. Look at the largest advertiser TripAdvisor.com .ca, .uk, .fr, .al and many more of their domains.

I have over 75 excellent ratings from TripAdvisor and one terrible rating, written by an ex-employee who is now threatening us for money to remove his false review. TripAdvisor will not respond back to us, and frankly their platform was built to accommodate the wrongdoing that it knew it was gearing up to profit from. America has become what it is as we have justified winning at any expense, including ignoring morality and everything that made this country great. It's critical to understand that by destroying evil such as TripAdvisor, it's one small step to fight greed, which has no limits and as a result typically constitutes most evil.

TripAdvisor refuses to remove false review. I have notified TripAdvisor on two separate occasions that they have allowed an irate customer to post a review to a service that they did not pay for. These guys act as the judge, jury and executioner when it comes to demanding that they at least check out the validity of a consumer's complaint. Unlike the BBB, they are driven by profit/greed via advertisers and the more negative complaints, the more money they make at the expense of small business persons who may not have the legal resources to sue in federal court. This is slanderous libel!

Attempted to write a review on a bed and breakfast that is advertised as an Inn. I wrote a review on Trip Advisor stating the above. They refused to post it. There was nothing unacceptable in the review, only the facts. This leads me to believe that Trip Advisor is a biased company. Be aware!

Here is my sad story. Usually, when we take a vacation, we book a nice hotel at the beach, enjoy the service and feel secure that our best interest is being put forward. This summer, I decided to try something different. I wanted to rent a beach house and break away from the norm. So I thought I would try Trip Advisor since they claim to be the best. Here was the outcome. I booked this property for a few days for this Aug. 2013 through the Trip advisor/Flipkey website and was ripped off by another party that had compromised the website and or the owners email address. Basically, we were scammed out of over $500.00 and we will not be taking a vacation along with our money not being returned.

The problem is I booked one bungalow via this site which is part of Tripadvisory and after a while, I realize it's a scum, lost my money and mess up my vacation plan. I tried to explain to Flipkey customer service what happen. I asked them to help me recovering my money or at least to block that account! Nothing!! After 3 mails, they just stopped reply to my requests. Tried also to write a complain at Tripadvisory but on their website there is NO link for such things. Nothing for travelers, just for the owners/managers. I wonder if something can be done and if I will not see my money back, at least I want that guy behind bars for what it's doing! I'm sure I'm not the only one.. Please let me know if you need more info.

I booked a flight with TripAdvisor. I have no problem with companies using Indian Call centers, as long as the people can understand what you are saying. The booking with the TripAdvisor assistant took so long the flight was no longer available at the price she originally quoted me. 24 hours later, I had a call saying that they could not honor the agreement unless I paid a further 200 pounds. I said that was not acceptable as other websites were selling tickets at the original price we agreed. The adviser said he would look into it and get back to me. The following day, he phoned but this time he wanted a further 400p pounds. I demanded a full refund, which I am still waiting for. DO NOT BOOK WITH THIS COMPANY.

Teach’s Island Bar & Grill is a trademarked restaurant name and business owned by G2ZS Corporation and as such, was closed in 2012. It was located in Teach’s Lair Marina, Hatteras, NC. G2ZS Corporation relocated and reopened as Teach’s Island in May of 2013 in a different location in Hatteras (www.teachsisland.com). Repeated attempts to make this website correction online in TripAdvisor have been made to no avail. There seems to be no way to contact a real person to resolve this issue. There is no longer a Teach’s Island Bar & Grill. The former location is now occupied by The Billfish Company. Somehow, the two restaurants reviews have merged into one in TripAdvisor.

As a business owner who faces reviews that are false, you have no way of knowing about them unless, as in my case, a customer or someone tells you. Most of the suits against Trip Advisor (TA) focus on defamation, which they cite section 230 of The Communications Decency Act as relief from prosecution, essentially that states that they aren't liable for the content they publish... But if that is true, aren't they responsible for the content they publish? Why doesn't a suit focus on their responsibility to inform a business owner that a review has been published? In not doing so, they are knowingly spreading potentially false information without providing the business owner a remedy to respond. Not every business owner is a member of TA.

In March of 2013, I booked a 3 1/2 star hotel at Hotwire.com in the Kissimmee area for 2 nights. This was a secret hotel until you purchase, something I had done hundreds of times with Hotwire, always with full satisfaction. The hotel turned out to be the Radisson Resort in Kissimmee. Upon our arrival, we noticed a long line to check in, no problems for us. I noticed that every check in station had on the counter a remote control on displayed. It was a Sleep Number bed remote control and a sign that said, "All of our rooms come with the Sleep Number bed."

My problem started with trying to book an apartment in Seattle through TripAdvisor's vacation offers. I was able to call the person directly trying to rent their place for 3 days over this summer. They said to go through TripAdvisor website since they were busy and couldn't talk. So I did. They never replied to my email. On their vacation description page, it said these days were available for $100 per night with a 3-night minimum. A day went by and no reply, so I sent my request in again. No reply. Meanwhile, they had raised their daily rate and minimum stay requirements.

More than 3 days ago, I submitted a variety of Trip Advisor Reviews, including 2 very specific hotel reviews, one for Kingsway Park Hotel in London and the other for Hotel Des Arts in Neuchatel, Switzerland.

After 2 years of legitimate reviews on TripAdvisor, we have been targeted by an ex-employee with negative reviews about our business on TripAdvisor. There have been numerous blatant false reviews posted on their website about our business and after contacting customer support informing them of the situation, they have done nothing but, allow the blatant lies to remain posted on their website.

A recent "review" was posted on Trip Advisor regarding my business. The reviewer admitted to not actually going to the business, but rather just wanted to make up fictitious and dramatic stories filled with lies in an effort to slander my business and not have to take responsibility for paying their bill. I wrote to Trip Advisor regarding their policies and submitted proof of the actual truth, but thus far Trip Advisor is willing to do nothing to protect an honest business owner from a lunatic who feels powerful spreading lies. A business owner cannot say anything inflammatory about a customer, even if true, but a customer can lie and act maliciously. Trip Advisor thus far has been willing to do nothing to remove this false "review" that wasn't even based in reality. How reliable of a service is Trip Advisor if they behave in this biased fashion and permit lies, defamation and bad behavior?

After 90 unbiased and honest reviews on TA, some getting only one star, I submitted a review of an ice cream/shave ice place in the Keauhou Shopping Center on the big island in Hawaii. I gave it 3 stars and commented it was only average at a premium price (most of the other reviews were 5 stars). Several days later, I got an email via TA from an alleged parent of an employee at the parlor blasting me for being unfair. I responded to that individual with a polite letter saying that I stand by my assessment. The next day, I received another email direct from TA telling me they were deleting my review of the parlor (Moo Bettah) due to my inexperience as a reviewer. After 90 published reviews, I'm inexperienced?

I opened my own (very small) company just over a year ago and added us to TripAdvisor last year. I used to trust them, but since that time, I have come to discover they are very biased (despite their claims of being unbiased). So far, my company has 14 reviews, mostly positive (average and up). However, we have had 2 known false reviews (one terrible, the other average with a more negative tone than the rating given). Having transitioned from using their site to find places to eat at or visit, to being reviewed by people there, I have discovered that TA is overly eager and willing to remove any review reported as a false positive, but absolutely unwilling to remove false negative reviews.

Trip Advisor now just panders to the businesses that are listed and does not care about the traveler's experience. I stayed at a river lodge on the Yarapa River off the Amazon River in Peru where I was exposed for days to a staff member who had Meningitis. The lodge did not care enough about this man's health or our safety (being exposed to an infectious disease) to give him prompt and separate transport to a hospital in Iquitos, Peru. This man shortly died of it after riding in the same car with us back to our hotel in Iquitos. I found out after the trip that the staff member had died. I contacted the owner of the lodge, an ophthalmologist from New York. He claimed the staff member had died of a previous head injury. That was absurd because the man was coughing continuously and was extremely weak.

I have had my fill of trip advisor. As a B&B that bought a business listing last year, I was totally dissatisfied. Because I became aware of the arbitrary and unfair way they post your listings, I no longer trust them as a source for my own travels (20 weeks a year). I have written a few reviews but have only done so when I felt very strongly both positive and negative. From a business standpoint, they are unwilling to list me in the town I am located but instead insist that they list me in a neighborhood. While the list makes me the only lodging in the neighborhood, it doesn't allow me to be listed with the other lodgings in my town. At the same time, there are hotels and inns in other neighborhoods that are listed in the town.

I used to love Trip Advisor and used it for all of my planning. Now they are putting popups that you cannot close even if you click on the close of the red x. It goes to advertisements and you cannot get out of them. They have these popups all over the page so you cannot see what you are trying to view. It is a shame as they used to be a good travel site. From now on, I am going to AAA where they still have class and do not flood you with their horrible, tacky popups.

TripAdvisor has poor customer service; pans to the businesses they are supposedly letting us review; and is frankly hypocritical. I used to write reviews of restaurants for TripAdvisor and they accepted all of my submissions until the last one. They were all written in the same critical style yet for some reason, they rejected my last submission. My submission was regarding a certain pub in Regina, Saskatchewan called the "Knotted Thistle." It was very critical regarding the food, service and atmosphere. While I was certainly blunt, I was not rude; unfair; insulting or unprofessional. In fact, my latest review was much more fair and diplomatic than my other reviews. However, for whatever reason (TripAdvisor did not have the professionalism even to give me any reason at all), they rejected my submission.

I have a listing through FlipKey. FlipKey collects payments for my vacation rental that they list. They collect the payments and hold them until the guest checks in. The agreement per their written documentation and website says the funds will be distributed directly into my bank account 24 hours after the guests checked in. Last Friday, Cristine ** checked into my vacation rental. She paid Flipkey in full on 12/02/12. The amount was $924.19. 24 hours after check-in would have been 12/22/12. I have not received this money yet. The guest has already stayed at the cabin and is now gone. I contacted FlipKey, but I did not get a response.

I had decided to give TripAdvisor business listings a go and now am regretting it. Never give TripAdvisor your credit card details. They will charge you for new listings without checking with you. I had previously paid in monthly payments, and three months into it, they charged my credit card for next year's listing, all in one payment without checking with me. TripAdvisor is a sham. Keep away from them. They do not have any customer service. My bank and my self have emailed and phoned them at least 10 times with no response. Please keep them away from them. I now understand why they have such a bad reputation here in New Zealand.

The site is a sham. They are connected with Facebook and are constantly advertising you to sign up, so I did. This site wants you to pin every place you've been or want to go, yet we all know this is risky as there are money scammers out there looking for victims they think might have boo coo bucks. Also, the site bugs you to write a review of where you vacationed, etc. The thing is they expect you to lie about a place no matter how bad the service was or what it consists of. That's what a review is about, to tell others of your experience at the place of choice. This is laughable. Anyways, they sent me this email as shown: "Thank you for your review. We have opted not to publish your review as it does not meet our guidelines for traveler reviews..."

I tried FlipKey because TripAdvisor has partnered with it. Neither TripAdvisor or FlipKey will allow me to post. Below is an email I sent to FlipKey after them telling me I could not write a review after I had paid $699 for 2 nights. I was to arrive during Hurricane Sandy, I canceled only after United canceled my flight and the governor called for "State of Emergency." The owner said it was my choice not to come. I paid through FlipKey, tried to reschedule with the owner who told me I'll have to pay full, pay again though her schedule is wide open with no rentals booked. Plus she explained after I paid in full that I was a guest and the doorman should not know otherwise. Total scam and FlipKey won't allow me to save others from this scam artist. Hard lesson to learn on my first FlipKey encounter.

This site is a joke. I own a restaurant and anyone can write a review. You can call you neighbors, cousins, grandmother and have them write a review. They have nothing in place to authenticate the author of the review was even in you place. It's simply too bad that this company allows this to happen and that they are allowed to profit from it.

I have on 3 occasions used the TripAdvisor online web form complaining about a review from **. This man actually promotes another hotel on his review and is blatantly contradictory to any other review on our hotel. Not once has TripAdvisor contacted myself or even acknowledged my mails to them. TripAdvisor does not respond to hotel review complaints.

TripAdvisor (scam) customers ask for discounts for writing a good review. If not, they threaten to write bad reviews. TripAdvisor will only help with this if you want to sign up for their overpriced service. What a scam. Businesses are talking about filing class action suit for damages. How do I sign up?

TripAdvisor protects paying business partners. Establishments mentioned in the website are constantly bombarded with invites from TripAdvisor to spend money on them for any imaginable reason: listing of coordinates, pictures, prime viewing locale, etc. And it doesn't come cheap. Oh my...there you go! It filters damaging reviews by objective reviewers (as I consider my self). My 2 reviews about Asya Premier and Shangri-La Boracay buffet quality were rejected twice (as I submitted them again after they were not published). I complained to them and never received a reply. It is straight out Mafia style of business, as it protects paying members. Objectivity is gone; scrutiny is impossible. And I think in the end, it kills the very reason of existence and excellence of a website like that. Good times are gone. Please let someone make a new, competing website! On a positive note, paying members are probably shown a copy of a damaging review. At least, they have the chance to address complaints written about in reviews!

As a business manager, I had an issue with a review and was not permitted to contact any supervisor over the phone, despite indicating that I am visually impaired and unable to communicate via email (I have now had a friend type this review for me). Their discrimination against those with disabilities is blatant and unconscionable and violates the ADA Act.

A review was published that stated that the reviewer had attended an event but no event of that description had in fact taken place in the month that the reviewer quoted. TripAdvisor was asked to take it down but have not done so and have not carried out a meaningful investigation. The simplest of investigations would have involved contacting me to check whether the event had in fact taken place or not but no such contact was made and the fake review has been left online.

TripAdvisor has a new great tool - the iPad/iPhone and Android application which lists only hotels which sells their rooms on Expedia.com (the former owner of TripAdvisor) or partner hotels of such hotels! What a great job. I am very impressed! When I asked why no other hotels are listed, they just told me that they have a bug in their new application. Funny that the bug only applies to the hotels and not to the restaurants! Unfortunately, too many travelers choose their hotels based on TripAdvisor. My recommendation is to stay away from TripAdvisor. This site is just a joke and a pain for any hotel owner.

People must be notified not to use this site! The are a rip-off. They always get the dates wrong and say you booked in advance (next year). You never see your refund. You book the best rooms and end up in a standard room. I tried booking something else, just to get the total price. Like they say no-hidden costs. Try this for a joke, they just debit your card. From that, they tried to put my card through 11 times of me trying to make a booking which was not even confirmed. They must be stopped. I just had so many bad experiences and will post it on every website in South Africa. Please let the public out here know not to use this site. Try to get hold of them. Hahaha. Never!

TripAdvisor.com is the worst, untrusted world travel website in the world, people should avoid this website. It's not helpful, they're full of scammers, spammers, and thieves. They even ask the credit cards of the owners, be aware. They are dropping the ranking of our business for no reasons, and once we asked why, they have ignored us, and they're just giving us the music in the phone and wasting our credit in the phone, what does this mean? They are not trustworthy. Avoid it if you can, whether you are an owner, or consumer, remove your business from there, or you will regret it soon. The owner of this company is the only one gaining a lot of money and he does not care about the heart broken and hurt people there. I do not understand this at all.

This company puts a lot of bad reviews over night, but so many satisfied customers who put good reviews are never posted. We can never talk to anybody since everything is done online. This is not fair and most hotel customers use this site. Something has to be done.

I have made many reviews for Trip Adviser, and the one I made last year was mysteriously removed, and they won't give me a reason. All they said was that it was removed by their "automatic filters", after almost a year of being posted. I got several positive comments from other readers, and I know I said nothing bad or erroneous.

I found a Web page showing round trip flights from 358 euros--no such flights exist. It is a ploy to get the client to continue clicking in search of this fictitious flight. This practice needs to be stopped. I was unable to cut and paste the page's information. This, of course, means that there is no way to prove my allegations.

TripAdvisor. It did happen often to me, but this time I will complain:

I submitted a review of the Siesta Pearl, Siesta Key, Florida. It was posted on TA for several days then removed. It was removed from my Contributions section as well. Photographs were taken off as well. I contacted TA via email twice but no response.

I tried to contact them to complain about bogus hotel listings. I entered my details in the search (a hotel room in Paris for 2 adults, 2 children on specific dates) and dozens will appear but almost all of them state no rooms available. When I was trying to contact them through logging in and signing up, it just loops around, over and over. Thanks for letting me vent.

TripAdvisor.com didn't post my true, well-written review. I would give them 0 stars if I could.

TripAdvisor.com didn't post my true, well-written review.

TripAdvisor will not remove a false review posted on their website about our resort Club Mancha in Gran Canaria. We have hired a lawyer, and are now gathering hotel owners in the UK to file a high court action. Tripadvisor hides behind unlisted phone numbers, and will never answers emails. We visited their London office with a BBC television reporter, but they would not talk to us.

We are receiving damaging reviews on TripAdvisor by competitors. If TripAdvisor would take the time to read them, they would find that they are clearly fake reviews by competitors. However, TripAdvisor refuses to remove the damaging reviews and does not allow me (the owner) to publish an owner reply.

I'm the owner of a vacation rental for about 3 years now, and as every hotel in the area (or most of them), we have a free listing in this website. As you may have heard, they say to have privacy policies that they do not have a need to let us know which ones are, about deciding when a review stays or not posted. In my case, I didn't care about reviews for a while, or kind of forgot about them, but recently I started asking my guests to post a comment there. As many of them where doing it, I was able to see them appear and suddenly leave, few days to a week later. This happened 7 times in the last month, and twice in 2 cases (they reposted the review and it was taken again). I sent many mails to Trip advisor’s owner's support, and I always got a pre written mail, saying that the guests did not answer a confirmation mail, that basically they never received.

I agree with the post that Trip Advisor has a bias with their paying sponsors and could care less about non-paying hotels. I have tried to get them to remove old posts that have no relevance after 7-8 years. I know of guests that have posted positive comments about their stay with us that report that the posts "disappeared" after a short period of time. They seem to thrive on any negative posts and the most incredible part about their posts is they don't verify that a guest posting a comment has ever stayed at the property they are posting about. It could be a disgruntled employee or competitor. Some people actually take their site literally and will not make a reservation after reading negative posts.

Tripadvisor.com shows a prevailing bias towards hotels and/or attractions from which they benefit. We have been told by consumers more than once that their reviews on tripadvisor are not published based on the content they provide. For example, if you are a hotel that pays, or advertises with tripadvisor they are less prone to post negative reviews. On the other hand, we've gotten lots of complaints from consumers who have posted favorable reviews, but the reviews are not posted if they compete with another hotel attraction that advertises with tripadvisor. Really, there are enough complaints to launch a class action suit.

I am the owner of Beach Cove hotel. My hotel is located in Boothbay Harbor Maine, but mailing address is a PO Box in West Boothbay Harbor, ME. TripAdvisor keeps my reviews in West Boothbay Harbor section on their website when I asked them many times to place my reviews in Boothbay Harbor section. They ignore it, but they keep Ocean Gate Resort that is located in South Port Island, absolutely different town in Boothbay Harbor section. One hotel owner told me that it is happening because they are connected with some famous reservation websites and Ocean Gate Resort has a direct contract with them.