Tripadvisor Reviews

Worst customer service EVER. Had until 3/20 to pay for a booking but they don't tell you that it is UST at midnight. So not only did they cancel my booking at 5:30 am on the 20th, they kept my deposit. Now, I have nowhere to stay and they won't give me back my deposit.

I have repeatedly attempted to get in touch with Tripadvisor to no avail. Their site is impossible. You can't talk to a live person and there is no e-mail. I've been trying to get payment for a guest that has been here 5 days and have yet to receive payment. I found the correct place for an inquiry for payment and it said I would be paid the 28. Today it says I would be paid on the 29. My guest leaves on the 31!!!

Boo!! Trip Advisor/Flipkey!! Learn from what happened to me!! I paid in advance for an apartment rental for a vacation in New York City. I am a senior, and I got to the apt. house with my small granddaughter, only to be told that the "owner" had cancelled. The doorman informed me that his name was not "Darren" as he had given me, and the apt. number was not even correct. I called "Darren" to find out the story to which he asked "didn't you get my email or one from Trip Advisor? Your reservation is cancelled." I answered no but later found out that the email came when we were on our long plane trip from AZ, the same day. So, I still could not have done anything!

When booking a vacation rental on TripAdvisor we contacted the owner of the property. We made arrangements and hit "Book" on the FlipKey website. Soon after, we received an email telling us where to wire the money. After wiring the money we wanted to ask the owner if there were other places to rent in the area as well. This time we called the owner. She informed us that she never received any email from us. It was difficult to contact TripAdvisor because of its obscure help contact info posted, but when contact was finally made they were not helpful.

I listed my property on TripAdvisor/FlipKey and after a couple of months I got my first renter. 24 hours after my renter checked-in, I tried to log into my TA acct and got a message that it was 'suspended'. I called customer service and was told that 'someone from the team would be in touch'. I sent several follow-up emails only to get the same response. 3 days and several emails later, still nothing. I called Customer Support again and finally got transferred to an "Allie" from the Trust and Safety Team in Boston who told me that yes, my account had been PERMANENTLY suspended a few days before and NO she would not tell me why and furthermore, a complete refund had been posted to the renter who had since checked-in to my property and left.

I was told that LANTANA apartments in Barbados was reputable. They changed my TripAdvisor information by personally looking up my credit card info and changed it to husband's name. His card number (which I hadn't even given them) and name was then on MY TRIPADVISOR account... and LANTANA resort/apartments in Barbados charged me $750 for a FREE 24 hour CANCELLATION to book the LAST ROOM LEFT (teaser)... and then when I cancelled 4 hours later I was charged $750 onto my husband's card number. DO NOT USE TRIPADVISOR!

My professionally edited negative review was rejected.

I was booking a ticket with tripadvisor.ca and some things came up that I could not believe it. This site claims to help advise people who are travelling however they lack knowledge on the topic. I was trying to book a flight to Iran from Canada, and the website mentioned above claimed that because of US government regulations, I am unable to travel to Iran. I would like to ask what exactly travelling from Canada to Iran has to do with the US government. This makes no sense.

BUYER BEWARE when booking a reservation on TripAdvisor. Using TripAdvisor to book a hotel or other travel has important risks they do not tell you. I had a terrible experience trying to get a hotel reservation changed. TripAdvisor simply brokers their reservations through other companies ("partners") which they have no control over. In this case it was a company called Getaroom. When calling TripAdvisor to inquire about the reservation, it took about 25 minutes to have them contact Getaroom and then TripAdvisor simply made the connection and got off the line. Getaroom has awful customer service. They don't seem to be concerned about customers at all. They were obstinate and unhelpful. One TripAdvisor representative told me that they always have difficulty contacting Getaroom and they are not responsible for Getaroom's customer service.

Launching a new small hotel, I get a single review intended for another establishment by mistake. After a week of calls and emails, completely ignored, useless call centre. Massive company takes your money and does nothing to help. Worse experience of dealing with a corporate entity. They need a total re-think or they will disappear slowly but surely. As a result I'm filing for a refund of 750.

I have been trying to contact TripAdvisor and FlipKey which are sister websites, to no avail. I have sent constant emails through their website in regards to a blocked account on a property listing to reply to booking inquiries, only to receive automated replies which has absolutely nothing to do with my issue. I checked on Facebook pages and both their problem-solving and performance is down to nil. Why are these websites still operating it seems without human resources? There are no Australian contact numbers here who I can speak to. I do receive automated emails that monies have been paid but have yet to see any. This has become a scam and I will report it to the Australian authorities tomorrow. If you have a complaint with these websites call 1300 850 115 or email to info@acma.gov.au for these websites to be removed asap.

I have tried to book a vacation in Spain with TripAdvisor but got the error "some of the card field values are not correct", although everything was fine. To prove that, my online banking application shows the amount blocked from my account. TWICE. While the hotel of my choice did not receive any confirmation of my payment.

I receive advertisements from TripAdvisor via my fax number. I called because my family was planning a trip to Puerto Rico. When I called back to make the reservations they told me they were no longer going there and that I could get a refund, but again when I called back to check on my refund I was told that the packages were non-refundable and should never have been told my money could be refunded. Each time I've called back the last person I spoke with no longer works there. The company are the ones in default not me and yet they have my $658. I want to complain directly to TripAdvisor but can't find any resource to do that. So now I'm looking to make a complaint to any State's Attorney that may help. I will never use this company for anything and that includes just reading their reviews.

This issue has been resolved.

They let anyone review your business. Unfortunately their policy is such that anyone can review your business if they have had any contact that can include phone calls, emails and delivery driver and guys parking next to our business. So now we got rated a 1 for talking to someone on the phone. When we went to contact TripAdvisor their own phone system doesn't work, it didn't record messages and no one answered calls period.

I'm a small business owner. I have a TripAdvisor listing, all 4 and 5 stars, all good. There is a duplicate of my business listing that's registered to my home address, disclosing where I live to all who search for my company! I'm a single mother alone in a house and feel incredibly vulnerable. There is no one to talk to at TripAdvisor to make them take it down. There is no phone number for business owners to call. All my email requests to have the listing removed or the address removed are met with the following response from their 'editors': "Thank you for taking the time to suggest updates to this location. Unfortunately, we were unable to complete your request. Occasionally update suggestions do not meet our guidelines and cannot be used. We appreciate your contribution and hope you'll continue to help us keep the TripAdvisor community informed." This has been going on over a week and I'm at my wit's end.

Booked a hotel through using TripAdvisor which connected to Tingo for lowest rate available. When we started reservation it was for the next day, however it was close to midnight. Because the reservation didn't get finalized until after midnight the date was automatically changed to the following day! No notification or anything about not being able to do the dates we originally requested. Absolutely NO help from either TripAdvisor or Tingo on a fix, was told if you cancel you will be charged one night and we cannot change the dates because the rates are now different.

Until this experience, I was a heavy user of TripAdvisor to plan vacations. No more. I cannot trust anything about the TA brand any longer, if they're willing to slap it on this kind of borderline grift called FlipKey vacation rentals. I will certainly never rent a vacation property through their site, knowing what they do to the owners. The website "dashboard" itself is abominably designed and constructed. Critical functionality like hiding a property's precise location doesn't work. Trying to submit feedback doesn't work. Trying to submit a support email doesn't work. Trying to stop the daily spam emails doesn't work.

I just tried to get a cabin using TripAdvisor. I just wanted to let people know that it is a very bad way to get a rental. They use something called FlipKey to manage the requests. You see if the dates you want are available they put a hold on your credit card then they check with the owner. Well the owner came back to me and said, "Sorry, FlipKey made a mistake. I already rented it for those days." Well OK, except they put a hold on my card and TripAdvisor sent me an e-mail that said, "Sorry, it didn't work out. It could take 7 days to release the hold." I can't try to book another place while they have the hold on my credit card. They were quick enough to put the hold on the card, they should be just as quick to remove it, or better yet they should wait to put the hold until they are sure the unit is available. I will not use TripAdvisor again. Please repost this so others see not to use TripAdvisor until they change their policy on holds.

I recently set up an account with TripAdvisor to advertise my Vacation Rental. They advertised a simple 3% commission on all bookings. I asked for a full disclosure of fees and commissions prior to signing up and this is the information that was sent to me: "...We only take 3% when the booking is confirmed with the Owner. Only Owner is authorize to confirm a booking. We do not take 3% commission on Refundable damage deposit and Taxes... With Free to list model you do not pay upfront amount but with subscription you pay an amount which is $399.00 (Basic Level) but then you do not have to pay any commissions. Apart from this 3% commissions, there are no additional fees..."

TripAdvisor offers renters the option of booking and paying via TripAdvisor by credit card or PayPal. They encourage renters to do this as they claim your payment will be protected. When they screw up they take no action or responsibility. Because of this you cannot trust that any bookings you make on TripAdvisor actually exist. Your money and the booking disappear.

TripAdvisor recently contacted me to list my apartment rental with them and convinced me that I had nothing to lose and only a larger audience to gain. I use other rental platforms with no problem. I have just finished all day on my Sunday trying to get them to help with a double booking that they were responsible for. I have 4 people coming from Maine tomorrow with nowhere to stay and TripAdvisor is claiming no responsibility and/or offering much help. Their customer service is horrendous. I would never use this service again! They do not care about people at all.

Very disappointed with TripAdvisor's help service. I have now tried on 2 occasions to ask TripAdvisor to combine a business and reviews left as for some reason my business has been set up twice. They have ignored both requests. Does anyone know how I can get them to reply and deal with the requests?

The reason for this review is that one of my guests had a fraudulent transaction take place. Two payments were taken from their current account, ‘Trip Advisor/Holidaylettings’ (TA/HL) received two sums for the stay in my property, which was confirmed by the traveller’s bank and was also recorded on the traveller’s bank statement! The booking ref: **

The homeowner did not make the house available. Had to find a hotel at 5:30 PM. After multiple attempts, TripAdvisor was absolutely no help in obtaining a refund. They told me to contact the homeowner. However, the homeowner did not return calls. Customer Service is non-existent. It is impossible to speak with anyone in U.S. about problems. I will have to sue to get a refund.

I was purchasing tickets to Washington DC. The dates I put into the site 2-12 to 2-16. A few days later I look at my confirmation and the dates were 2-19 to 2-23. I called the airline who explained that TripAdvisor will grant you the price you requested but they change dates. I went on their site again to purchase another ticket, and sure enough when I punched in my dates with the lowest price another set of dates came up. DO NOT USE THEM, THEY ARE RUNNING A NONSERVICE ORIENTED COMPANY. Better to call the airlines.

I recently listed my rental property on TripAdvisor. I have been and continue to use other more popular booking sites for my rental but received a phone call from TripAdvisor and thought I would try it. I received my first request recently and no matter what I respond to the guest, the site continues to block anything I respond. I am simply responding as I do on any other site -- informing the potential guest of the amenities of the guest house, neighborhood etc. There is no way to contact TripAdvisor unless through their automated help center which does not include this topic in their help topics. This is not a way to run this kind of business. I am removing my property from this site. They need to find a way to be available for property owners.

I have posted a review on a resort, and it continuously gets rejected. First for containing a URL, then for including other guests' feedback. I made modifications each time, and now I received a notice that my review was rejected for containing disparaging comments. My review did not contain anything disparaging other than to say that a representative was downright rude. Is this considered disparaging? I was under the impression that the purpose of this site was to provide accurate feedback, whether negative or positive. Am I expected to change my review to say that I received wonderful service in order for it to be posted?

I have a beautiful 5 bedroom home by the ocean in South Carolina, which I listed with TripAdvisor for about two years, despite the fact that it was a complete rip-off. I sometimes listed the downstairs apartment as a separate unit, and the listings generated very little business for the effort involved. Their advertised fee of 3% was continually billed at 10%, thus putting the price(s) just out of the competitive range.

I am an owner with a vacation rental in the Pigeon Forge area of TN. I rent my cabin through various online sites as well as a rental company. I have had various issues with the calendar not keeping my updates when I input them. When an inquiry comes in, if the booking hasn't come from TripAdvisor, it will "undo" my dates and as such, they show as available to the client on the other end. I have had several people very upset when they have tried to book and I tell them it's not available.

I booked an apartment in July last year and the deposit was taken from my bank on the 4th of August. A confirmation was sent stating that the remainder would be taken by the 6th of January. The trip was booked for February. Fortunately I checked this and found TripAdvisor had removed the site and I had no bookings with them. My complaint is they failed to inform me and to date they have failed to return my monies. As the flights were already booked I have had to book other hotels at extra cost and many days trawling the net, not that easy for a man in his 70th year. I believe that retaining my monies with no service or product amounts to fraud or plain stealing!

I wrote a one-star review of a restaurant that is high ranked in Wroclaw, Poland but at which I had a disastrous experience. Although my review was genuine, it was removed from the website because it contained an allegation of fraud (sic). I found it strange since I've already written around 70 reviews (most of which restaurants) and never had such problem. So I asked the Support about what went wrong. They replied that it contained a report of review fraud (sic) with no further explanation.

The popular Website called Flipkey, which offers housing rentals, is offering misleading pricing on vacation rentals. When searching by area and date, they show low pricing, but when you actually click book, the pricing is quite different. Unless a person reads all the small print, you will not realize you are being charged WAY more than advertised. I've put in a search in Ruskin, FL for a rental on April 22nd, thru April 26th, 2016. I've attached the image of what Flipkey shows. There is one rental advertised for $67, but when click book, the result is that it's going to cost $610 for 4 nights. I've attached the picture after clicking book.

We rented a house in Quepos through TripAdvisor because we felt we had so called "payment protection". When we arrived in Quepos we hired a local taxi driver, who would know the area, and followed the landlord's directions. The taxi driver drove along the road and could not locate the house, even asking "said neighbors" if they heard of a "blue and White House", showing them a picture from the TripAdvisor website. No one knew of the place. We then had to book a hotel back, because we had nowhere to stay, in the city of Quepos. The hotel receptionist called the landlord for us (who supposedly is living in the State of Virginia), and I talked to the landlord. His response was "did you go past the palm plantation?" I hung up on him out of pure frustration. He did not offer to send a driver to our hotel we could follow by taxi so we could find the rental house.

I have been scammed in the last month 2015/16. Found an apartment in Barcelona through TripAdvisor. Went through TripAdvisor to connect to what I thought was the owner of the apartment. I was sent a rental agreement from the owner after a couple of email to discuss costs. I signed the contract then sent it back and was sent the details of his bank account in the UK... I transferred the money via my bank...

I booked a hotel through TripAdvisor. The reason I chose this booking is because TripAdvisor advertised the hotel at just under 500USD+ tax saying that this was a special offer of 50% discount on the actual price - thus suggesting that this hotel room was actually worth 1000USD per night. I travel and stay at hotels frequently and in my opinion the hotel room did not seem to be worth more than 200-250USD. So I looked it up. My thinking is actually supported by the hotel rates, as rooms in the hotel during this season are around 200USD-250USD as per the hotel website. So why did TripAdvisor sell me the room at such a high rate (saying best rate available) and why did it advertise it as a 50% discount on actual rate? I felt I was misled and am highly disappointed. It is the first and last time that I book through TripAdvisor.

I have my vacation rental home successfully listed on Homeaway, and was seeking information on having it be listed on TripAdvisor. For the life of me, I cannot talk to a call center in the U.S. The workers at the India call center just don't understand and work well with understanding my questions, spelling my name, or not sounding "canned." Really people!?! How greedy can Corporate America be to not house call centers in the U.S. where we can gain access to competent help? I will not be listing with TripAdvisor.

This is notice I wish posted to all/any travelers intending to Vietnam and Nha Trang city in particular, that the above mentioned website is by my own experience and that of other compatriot travelers a Fraudulent/Scam website offering counterfeit Vietnamese Visas/extensions and other Govt documents at extortionate prices to unsuspecting tourists/travelers wishing to stay longer or/and work in Vietnam. Please therefore I wish to warn all travelers thinking of visiting that lovely country to please beware of the site and the persons running it!

We have been getting great vacation rentals through our main VRBO and HomeAway accounts for over a year. We also have had it listed on flipkey (I guess now TripAdvisor). I have gotten inquiries but a lot of them seem scams. We finally got a guest that booked (even though the price was higher because I couldn't include a cleaning fee and had to factor that in), but I told them that I would adjust the extra they had to pay for a booking fee.

I spoke with one woman who spent 10 minutes on the phone with me. She decided that she could not assist me. Then, she transferred me to the booking department. I have been on hold for over 45 minutes! You would think their message is "Hang up. We are not interested in helping you." Can't tell you how disappointed I am because I have always been a huge TripAdvisor fan. It is news to me that their Customer Service is so poor! Very sad for a well established company! Still waiting and my call/hold time is 50 minutes!

Had a renter in my rental house for a week - booked through Flipkey/Tripadvisor. They (Flipkey) collects payment from guests in advance and then only releases them to the homeowner when the guest has already arrived and checked in. Over the years I have gotten used to the fact that Flipkey is sitting on my money and collecting interest on it for months at a time. But this time, they did not release the funds to me at all. There is no way to speak to anyone at Flipkey so I kept sending emails through the "Help" page.

I have nothing to do with TripAdvisor directly. I listed my FL condo on FlipKey to rent & it turned up on TripAdvisor because they are connected. I got an inquiry for a date that was rented & so blocked out on my calendar. I answered the request that it was rented. Evidently I accidentally pushed a button that sent an automatic quote so in spite of the message that I said it was rented & my blocked out calendar the customer put down a deposit. When I went to cancel the reservation (which you have to do by phone), I was told I would be charged a $150.00 cancellation fee. WHAT A SCAM!!!

TripAdvisor's website for writing a review is the WORLD'S WORST. Half the time when you write a review you are wasting your time because the system will not accept the review properly and then the hotel or restaurant cannot see the review. Afterwards, when you sign back in to TripAdvisor later you will see that your review is incomplete and thinking that it may just need one more thing in order to be complete you press on the "complete your review" button that has said: "just one more thing" and then it tells you to start from scratch on the review. I have been at the top of corporate marketing for 18 years and I know that I completed EVERY question and review button perfectly, only to be informed that it never went through. This same thing happened when other family members filled out their TripAdvisor reviews. TripAdvisor is wasting people's time!

I arrived at the lodging on Saturday morning around 11am and was met by Marius. I noticed that there were no towels and ask Marius for them. "You want towels?" he asked. "Yes, I want to take a shower and sleep after the long plane trip." I answered. "I will bring them in one hour." said Marius. Around 2pm (that is three hours later) he returned with three towels stating that my SMS asking for four towels was not possible as we were not paying a lot of money and were three people (myself and son and daughter) so he did not get enough money from us to offer more towels. I asked about sheets for the three beds as one bed was clearly made but not the other two.

I was a huge TripAdvisor fan racking up over the years all the badges possible and bringing in over 110,000 readers. BUT now that I am a vacation rental owner, everything in my eyes has changed. They recently sent me an email of "how to spot hidden charges while vacationing" (so ironic!) but that is exactly what they do. They mark up my vacation rental 15% (and in addition charge me 5%) but hide the fees until someone books. (BTW, I lose most bookings because of this compared to VRBO which I pay an annual fee and there is NO booking fee!) For a while, I lowered other charges and was willing to take a loss but now I say ** them. In addition, they say on their site that a guest will not be charged a booking fee if the listing is an annual listing.

If you pay you get what you want!!! Bad customer service, really bad for business who won't pay for reputation! Really bad for customers that will never know if the reviews are true or not.

I put a deposit down on a cabin in Gatlinburg TN then found a better place. The refund policy states that you have to pay in full before a certain date in order to get a full refund, minus the $54 booking fee. So I did. I received my deposit back and expected to receive the rest within 10 working days. Needless to say but I have yet to receive the rest of my money! You can't talk to anyone that can actually help you! All I want is my money back!

I have used Tripadvisor many times and have found the information help. The problem is that you cannot reach a person or an email when there is a technical issue with the site. I went through their machinations of this drop down menu, that drop down menu only to have it all go away when I clicked submit. That happened 3 times so I wanted to get to tech support. There is no tech support. There are a bunch of Q&A articles. But if you have a real time issue, there is no assistance. That makes NO SENSE to me. How will they know there are issues if no one can get in touch unless they don't want anyone to get in touch with them!! It's beyond frustrating!!!

I have been an advertiser with FlipKey/TripAdvisor for my vacation rental properties; over 12 years.. Recently FlipKey added a feature called "Online Booking" that makes my customers think they must pay through the FlipKey website. FlipKey then charges me an additional fee for this service. I already pay to advertise through them and do not wish for them to collect my rents for a fee. I have always rented my own properties, collected my own rents via credit cards - plus given superb service to my clients. Five Star service.

A couple of days ago I booked a room at Econo Lodge in Byron, Ga. They drafted the money from my account and I received e-mail confirmation that day. Problem is the next day (yesterday) when I tried checking in the clerk had nothing. He tried to speak with TripAdvisor while I waited and they had nothing. Apparently nothing + nothing = nothing. We had no reservation nor room even though we already paid. After spending a couple of hours on the internet and phone we finally reached a human being at TripAdvisor who got the bottom of it and we returned to the motel and finally got a room.

I am an advertiser with FlipKey/TripAdvisor for my vacation rental property. Recently FlipKey added a feature called "Online Booking" that makes my customers think they must pay through the FlipKey website (my ad). FlipKey then charges me an additional fee for this service. I already pay to advertise through them and do not wish for them to collect my rents for a fee. I have always rented my own properties & collected my own rents & given superb service to my clients. I have tried to have this feature removed from my ad since early November 2015, to no avail. They keep promising that it is removed but it is not.

After doing an honest review of my time in Baltimore at the Best Western, viewed over 200 times in less than a week and the manager even responded, I've been told that I violated their guidelines for relevancy. Why? Because they are upset that I was honest about how their shuttle driver was racists? I talked about the good and the bad, and my honest experience of my time at that hotel.

My experience with their customer service has been the worst!! It has been over a month trying to resolve an issue resulting from the acquisition of FlipKey, and I am still at lost. I have made innumerable calls to their help line only to get a string of people somewhere in a foreign country who are just as lost as to how to help a client. Their help line is a disaster if the problem does not fit within the categories. I have lost my ratings which have always been in the 100%, received an email canceling the account because of no response (to no fault of mine since I cannot access the account and FlipKey cannot figure out why) and lost bookings. I am preparing a letter to the President of the company as a last resort!

Myself and several friends had visited Historic Rugby in Rugby TN. It was a very boring experience and we all had several complaints about Historic Rugby. So we wrote reviews and they were published in TripAdvisor. We all thought this was the best way to warn others that traveling to Historic Rugby was a waste of time and not worth the money. After a few weeks of being published Historic Rugby contacted Tripadvisor and bribed them into removing all negative reviews. Since Historic Rugby was allowed to do this it only makes sense that any business who do not want the public to see negative reviews are doing the same.

We went to a vacation last June, and it was horrible. We had the worst time of our life and we wanted to leave. We were not able to leave because we needed to pay tons of money to be able to do that. So we stayed and now it is time to post our review of the place. We had evidence of everything we are writing in the review. (example a cockroach in the room, we had a picture of that, mold in the pool we had a picture of that...) I am trying to post my review on TripAdvisor and they have been hassling with me for over a month, with the mails saying things like "we removed your review, please provide proof that this happened..." so I provide proof and resubmit... "Oh we removed your review because we believe that these are 2nd-hand experiences and these are not your own experience." So I provide proof of that too. Not sure what to do about that. I had a bad vacation and I want to share my experience and I need to know what I can do about that?

TripAdvisor FlipKey is telling me that because I am a property manager and manage a large number of vacation properties, I have to buy ads for all of my properties or they will cancel my account. The account manager has written, "We require that you list your entire inventory... Which appears to be about 76 [properties]". Listing all my properties would cost about $25000 per year even with their volume discount. The commission and pay-per-lead options are even more unworkable for me. When I raised these objections and declined to list all my properties on Flipkey, she wrote, "Sorry to hear that. Unfortunately I have to set your account to deactivate at the end of your next renewal, 1/24/2016." In other words, they are going delete my existing Flipkey ads on that date because I am unwilling to pay to advertise every one of my properties on Flipkey. Is anyone else dealing with this right now? It seems an outrageous business practice to me, essentially extortion.

I planned a trip to Provo, Utah and had booked the Marriott in Provo. Upon arrival I presented my name and confirmation # to the woman at the check in desk. She had no record of my name and the confirmation number I gave her was associated with another guest who checked in on November 2nd through the 4th. I was checking in on 5th and my reservation was through the 8th. The hotel offered me their walk up rate because she didn't have the rate that I booked through TripAdvisor. I called the TA customer service and received no customer service. The person on the other line was unable to help me. She would not tell me the rate I had booked through TA. She told me I had to accept the walk in rate that the hotel offered me and that there was nothing she could do.

I tried to check out and purchase air travel via this site as I have done in the past. However, the several times I tried (using Internet Explorer and Firefox browsers), all I got was a graphic of an advertisement for a Mazatlan vacation and no way to access the information I had requested. I looked for a toll-free number to report the problem. The number I found was a direct phone number in Massachusetts which I called. The voice said that they do not accept voice calls and deal with all communications via their website. However, their website is NOT organized in a user-friendly way so when I left my complaint in the box I thought best (though not precisely about this matter), and clicked finished. I receive a page that said they would get back to be in 3-5 days!

I registered my flats with Holiday Lettings and Flipkey 6 months ago. I just had the first booking with Holiday Lettings. The guests moved in Monday and they were due to release the rent Tuesday. Instead they blocked my account and are withholding the rent. Their reason is security checking. They could have done this when I first registered. I have forwarded the information requested (original pictures, proof of ID.) but they are still asking further information. They cannot confirm when they will unblock my account so I have guests staying for free. The customer service can never answer my questions and is not concerned by the fact the guests will have to move out tomorrow if they do not release the payment. This is very poor customer service. Not mentioning that you cannot put a review about TripAdvisor.com on their Facebook or Twitter accounts. Not playing a fair game.

I always look at TripAdvisor reviews before booking a hotel. I recently stayed at a Best Western in Portsmouth, New Hampshire. The hotel was right off the expressway. My daughter and I went into the hot tub and had a male peeking in the window. When I asked the front desk about their safety, they had no cameras, and laughed about the male peeking in the window. I will not go by TripAdvisor any more because they obviously don't check these hotels.

I was a Flipkey customer for five years with my vacation rental. Everything was great until a couple of years ago when TripAdvisor.com got more involved. Most of my rentals come from vrbo, but I did get about 10% from Flipkey. During the last year of my subscription, it became impossible to do business with Flipkey in so many ways, I don't have time to describe. I finally decided I wouldn't renew with them and sent them an email and letter telling them I will not renew. I did not have auto renewal, but didn't trust them, so contacted my credit card company long before renewal and blocked them.

Caution booking on this site. I made an inquiry on a vacation rental in Cabo San Lucas. I had questions on the unit. The site asks for your credit card information. DON'T SUBMIT UNTIL YOU HAVE HAD YOUR QUESTIONS ANSWERED. I did enter my information along with the questions I had on the unit. The owner took the rental and charged me $1,009 before answering my questions. Once the questions were answered, I no longer wanted this unit. After only 24 hours, I was dinged $500 penalty for cancelling. Further, the owner did agree that he shouldn't keep that, but because I entered cancel BEFORE he entered cancel, TripAdvisor charged me $500. Use Booking.com. Much fairer rules. I did call TripAdvisor and got a "sorry nothing we can do" response.

Wanted to change a room reservation length of stay. Refused to accommodate my request and advised me I would be charged the full amount because "they have to cancel the reservation and start over". Unbelievable!

I booked an apartment in Caceres Spain through Tripadvisor. I paid a deposit of 201.3 Euros in February, 2015 and the balance of 488 Euros in September when I was prompted to by an email from Tripadvisor. The payment was through Booking.com. The charges did show up on my credit card. I did receive a confirmation of the rental of an apartment (La Casa Musica) from Tripadvisor and a communication from the owners confirming rental of a different apartment (El Cuadro) in the same building. I thought nothing of it at the time. When I arrived, I was greeted by the owner's representative at El Cuadro. The apartment and the owner were fine except that the owner had not been paid. So, I had to pay again (550 Euros).

I booked a rental through trip advisor in August paying 96 deposit. The balance was due in September. I never received any communication to tell me the balance was due. I tried several attempts to call only to be told I was the first in a queue and my waiting time was expected to be 16 mins, several mins later I was told I was still first in the queue my wait time was 18 mins. This went on until I gave up. Trip Advisor then cancelled my rental without any notification. I only found this out a few days before going. Since then, have spent literally hours on the phone to Trip Advisor on hold. I have written numerous emails without any response. I am disgusted by this and can only tell people not to book through them.

I booked a vacation rental through TripAdvisor.com, and the owner of the home was awesome! TripAdvisor, not so much. The rental itself was 139/night, but after all of the website's fees it came out to $900 for 3 nights. We paid this, with the guarantee of receiving the $200 deposit back on October 21st, as long as nothing was damaged. I was unaware that TripAdvisor is the one who holds the deposit, so on the 20th I reached out to the homeowner to inquire about when we would receive it, and he let me know that TripAdvisor had not even e-mailed him regarding the deposit until that day!

Several times, I have attempted to submit a review for a very nice restaurant. My review was honest and based upon many flawless visits to this particular restaurant. Since I had no criticism in my review, it was rejected. The lengthy and wordy email I received from TripAdvisor basically stated that my review was boring. Granted, they used several hundred words and four paragraphs to say it is - but my honest review was rejected because it was boring. I had no criticism for this dining establishment... The service was very good and the food was excellent.

I have posted several reviews only to find that they were removed. There were no renovations, changes in ownership or violations of TA rules. I am so done wasting my time on TA.

I have written reviews on TripAdvisor for a few years now but lately their site has had some issues and their support staffs attempts to "fix" any issues merely compounds them. The site is become extremely POOR and staff just DO NOT CARE at all.

I've received helpful info for other travelers' reviews and I've given much info as well. Recently I submitted an attraction review hitherto not reviewed. Trip Advisor screwed up by placing it under a completely unrelated attraction subgroup and changing the date reviewed. I tried to get them to place it correctly and no one took responsibility for this mistake and communicated that I must correct this problem myself (wasn't I already attempting to correct their mistake?!). Trip Advisor never did correct the problem even after I communicated with three different people. Additionally, if one wants to contact them directly they don't make it easy to find their email address.

I have spent the last 4 and a half hours filling in an online Trip Advisor Property Listing format. Although suitably detailed, it is unable to accept my mobile phone details which blocks the whole process. A contact telephone number is provided which lists 7 or 8 options, none of which is relevant to correct the simple glitch in their electronic listing software. NO EMAIL ADDRESS IS PROVIDED, ONLY A LIST OF NON-RELEVANT FAQ. It would therefore appear that the potential business is frustrated before we start. I am particularly annoyed by the total waste of my time this morning.

I list our apartment as a vacation rental on flipkey.com & holidaylettings.co.uk, which are both owned by tripadvisor.com. Recently they "improved" their website so well that I can no longer log in to administrate my listing at either site. After spending a lot of time going through their really quite useless and terribly designed help-center, I finally decided to contact them directly. Forget about it. You spend a lot of time filling out forms and they either simply aren't heeded or the site returns a "Sorry can't send at this time" alert and clears all the forms. After days and days, I finally realized what others here have pointed out. Their customer service is deliberately not reachable. They're just too big and decentralized and have tried to eliminate any human contact, which I'm sure is great for the bottom line, but it makes for horrible service.

I made a reservation through TripAdvisor today and the confirmation was sent to an email account that is no longer active. When I realized that the information went to the wrong email address, I called customer service but they could not help me due to "privacy/security issues" or connect me with a supervisor or anyone who could help me and hung up the phone. My account was so old I no longer have a password and a corrected one would be sent to a non-existent account. I was told to contact the hotel to confirm reservation. I am waiting to hear from the hotel but I will never use this service again.

Booked an advertised hotel in Italy for 2 nights with free cancellation. What the ad didn't say is that the hotel only offered 1 night with free cancellation. Called TA and was told there was nothing they could do for me. We need to book 10 more nights, but not through them!

Booked an apartment in LA for our family trip of a lifetime via the TA website. Found the perfect apartment in Glendale. Contacted the owner via the "Contact Owner" link on TA. No other way to contact owner. Dad lives 5 mins away and viewed the property confirming the owner details etc. Paid the money ($3,550 US), turned up with 3 x kids, Mom & Dad, suitcases etc. Apartment owner never heard of us.... Spent the next 2 weeks in a grotty hotel. TA totally 'washed their hands'... Book Safe. Their fraud section not interested. Never, EVER again will I book anything through this website or recommend. Bunch of money grabbing crooks with the worst customer service EVER!

I booked a guest with... them. They say and have record that I was paid and the Funds never came. They are impossible TO CONTACT... $1455. A CLASS ACTION LAWSUIT needs to be filed for their negligence.

Terrible experience - They refuse to remove a vindictive review from a caller looking for a reservation at a 4 star hotel I manage. This is harmful to our business and defamatory to our staff and business. This review is full of lies and they continue to publish it disregarding our pleas to remove this review that is so far removed from reality.

I must agree with all the other post/complaints about TripAdvisor. I have written reviews for them for years, however the last one on the Switzerland Inn in North Carolina put an end to that. I explained how this establishment is difficult to change reservations and you have to pay up front. I rated them a one star which caused me to get a phone call and threatening email from the owner. He demanded I remove the review and would take legal actions if I didn't. I said "no" and the following day I get an email from TripAdvisor saying they have removed the review. I tried to find a way to contact them to forward the email I received and like the other post I found no way to do so. However, it appears that is not an issue for the owner of the Switzerland Inn. I have deleted my TA account and will not use them again.

I went to TripAdvisor website to obtain a quote to travel domestically within China. For 4 China domestic flights from Guangzhou to Shanghai, Shanghai to Chengdu, Chengdu to Kunming, Kunming to Changsha. It quoted me $832 USD for 2 travelers for $832. When I click to book, it routed me to Priceline for $4,082 USD!!! Bait and switch??

I own a restaurant and a 4 Star hotel! I have specific policies concerning cancellations that allow you to cancel 48 hours prior to the 3:00 pm check in time without penalty! The cancellation must be done by email which has a date and time, and we will answer ASAP! A lady tried to cancel by phone and was advised to use the email! She didn't read the cancellation section of our policies and sent it to a wrong email! She never showed up for her reservation and was charged! She reviewed us on TripAdvisor as one star! She made the mistake with the email and did not follow the policy, but we got the one star and TripAdvisor agreed! What a joke TripAdvisor is! I doubt they have the mentality to make an honest and sincere judgment! No wonder they are getting constantly sued!

I posted a review that a hotel they condone, for bookings, etc., is actually a well-known brothel. You can Google the hotel and it's openly advertising the prostitution (legal in Costa Rica). The reviews were all from men stating "what a wonderful time they had there". I was very clear that we went in to actually verify this, and yes, the women came up to everyone for "services" (as I mentioned, its legal there). TripAdvisor said: General discussion that does not describe a substantial experience or that does not contain enough relevant information about the establishment will not be posted.

THEY ASK FOR REVIEWS AND REJECT THEM. Negative or positive reviews for some reason they reject them. Nothing profane, no slander just if the place was good or bad. What a joke. They won't print positive one or negative.

I have been posting on TA for the past 10 years with no problems; positive and negative. Recently I posted a positive review for one of the water parks I visited in summer. I had used TA to research this water park and there were some really negative reviews -- about the food. I almost had decided to not go to this place based on the negative reviews. I did not want this to happen to others that do the same thing as me. I am not contesting these negative reviews, but was merely pointing out that the person(s) that wrote the negative reviews might not have realized that there were 2 restaurants in the park -- one serving fried food, but the other serving really good food.

Had an incredibly horrible experience with TripAdvisor when trying to get my business listed. First, the instructions on the site are NOT complete nor accurate. My business is a Bed and Breakfast. According to their site to get listed, you should click on the Bed & Breakfast tab. THERE IS NO SUCH TAB. Seriously. Contacting TripAdvisor directly is almost impossible by design. After what felt like an eternity of searching, I managed to send an email to their Tech Support team, Vernie from Tech Support. After an initial conversation about merging accounts, I asked a simple question on how to register my business as a B & B.

We recently went to an upscale restaurant The North Pond in Chicago to celebrate a birthday and had a bad experience. Within a few days I posted a one star review on Trip Advisor, primarily recounting the rude and aloof demeanor of the manager of this restaurant when we asked to be seated at a table with a view, as had been requested when we made the reservation. This is important for those of us who make reservations, especially during weekdays, and are spending well over $130+ per person for special family celebrations. We were instead seated in a dark corner, with view of the kitchen and staff, behind the manager podium, even though there were other tables where we wanted to sit available the entire evening.

I was surprised to receive an email from TripAdvisor announcing us that we were under investigation for presumably doctoring our reviews! Wow!! We went from No. 1 to Number 17 the next day. That was a very quick investigation, to say the least! We were distraught. We repeatedly asked for proof and details so that we could act on this matter. TripAdvisor refused to provide us with the necessary proof (IP numbers, reviews concerned, etc). We are unable to further our own investigation in this matter since we are not aware of which are the incriminating reviews. In so doing, their refusal to provide us with the necessary proof, was and is damaging our reputation and our image. We have tried to speak to someone at TA, but one cannot have any contact with the people at TA. How opaque is that?

I own a restaurant for over 12 years and have always done very well on the TripAdvisor.com ranking. Since I complained to them 2 weeks ago that an ex-employee of mine, who started a similar business a few houses down, was leaving reviews of 1 star for my place and 5 stars for his place (he obviously used a different name), they left his ones up there and to top it of, they have DELETED 17 of my positive reviews!!! All written by clients who were happy with our food and service, randomly! I will now face a huge drop in the ranking and they just don't care one little bit. It's a disgrace. They say they are honest and trustworthy, what a joke. Thanks Tripadvisor, for ruining my hard work.

We stayed for a week in this hotel. The hotel was sparkling clean. The staff were very friendly. They did their job well. The breakfast was delicious with loads to choose from. The dinners were nice but no chips! Would you believe the chef made them for us to order? They were delicious. The beach/shops/restaurants were 5 minutes walk from the hotel. I would definitely go back again.

Beware of TripAdvisor!! I have cancelled my account and so my partner, and I will encourage anyone to do the same. Never EVER give them your credit card details!!! I was lucky to be wise enough not to give them my credit card details. I opened a business account. Told it was free. When trying to manage my site they gave me two options to verify my ID, through my Facebook account and the other by giving them my credit card details. I chose the Facebook option, but it never worked. I wrote to them, they said it was resolved. Well it wasn't, so wrote again.

So I booked a hotel on TripAdvisor for a trip to NYC 3 night stay. At checkout, my entire total came down to 591$ at checkout. Guess what, they charged my credit card 691$. When I called to complain, they told me that is the amount of the booking. I got charged more than what the actual checkout price was. If anyone has any sense, stay away!!! From this website. When I tried to dispute it by calling customers service, this woman had the nerve to tell me to produce a screen shot of my total on the website because they had other customers complain. So they know exactly what they are doing. If you want to give away your hard earned money, it's your choice.

I had a horrible thing happen to me at a motel. It was covered in bedbugs and we had to leave at 3 am to find another hotel. I instantly wanted people to know what happened so they didn't have to deal with what I had to, and so to TripAdvisor I went. They had no problem posting all of my positive reviews on the other hotels I was at, but when it came to giving a bad one, it suddenly was deleted as if it never existed after pending for days. I figured it was my wording, maybe I had violated the terms and conditions, so I wrote another review on the same place, watching what I said very carefully. Multiple days in pending status and this one was removed as well. I'm assuming they are getting kickbacks to delete bad reviews from some places, then advertising as otherwise, but this is not acceptable at all, people should know if a place has a horrible reputation rather than finding out after they pay to stay.

TripAdvisor advertised "up to 30% off regular rates" if I booked through them for a trip to State College PA. When I got to the hotel, they said my reservation had been made with getaroom.com And that they had not heard of that site. Neither did I and I explained I used TripAdvisor. I then found out my 30% discount was actually 60.00 MORE than the rate the hotel charges if you just book through them. No answer from TripAdvisor and there isn't even way to contact getaroom.com. This is a scam operation. I am afraid my credit card was compromised through getaroom.com as well. I need to check with the bank tomorrow morning. NEVER book through TripAdivsor! You are taken to shady sites without warning.

I have tried many times to leave reviews for hotels that were bad. They never get posted. One in the U.K. I have reported 10 times. Review never appears. Also TA is impossible to communicate with. Used to be good, now you cannot rely on it at all. I am going to stop reviewing. All reviewers are unpaid servants to TA. A DISGRACE.

I posted a review about a terrible experience I had at a Mexican resort, El Dorado Royale. The manager at the resort actually emailed me to take down my review. The resort was so dishonest. They lied about everything and we were sold on a resort that had a nice beach, but when you get there the beach is disgusting. I sent this information to Content Protection and instead of assisting me they took down my review. I think that they are not allowing the 1 star reviews to be posted for this hotel. I think there must be a conspiracy because I have tried numerous times to revise my review to get it posted to no avail. Has anyone else encountered this problem?

I read an article from 'The Guardian' online which said that TripAdvisor was editing reviews to delete 'feminist' content (the traveler was offended to observe a restaurant's female waitstaff being fondled and insulted by male colleagues). It appears that in over-editing contributions, TripAdvisor is overdoing the 'political correctness' thing. In my experience, TripAdvisor's value for travel-related reviews is diminished because they certainly do excessively edit and restrict contributors from fully expressing themselves.

I wanted to rate FLIPKEY "0" but this site won't let me. I booked a wonderful Studio Apt. in Paris through FlipKey. The agreed upon rent with a booking fee of 50 Euros (that I didn't know about until after transaction), came to 565 Euros. At the exchange rate on July 11/12 the total USD transaction should have been $611 to $617 USD. I was billed $633. If during exchange rate they overbill $16 - $22 per transaction they have a major fraud going on. I am sure I am not the only one. There is no itemized statement showing the actual exchange. EVERYONE WHO IS NOT ON EUROS PLEASE CHECK THE EXCHANGE RATE ON THE DAY OF YOUR TRANSACTION! I DON'T THINK I AM THE ONLY ONE WHO IS HAVING THIS PROBLEM.

I should have looked at Consumer Affairs before ever believing anything written in TripAdvisor. They only exist to get money; and NOT a forum for objective consumer reviews. A few years ago, my husband and I, based on the positive reviews on TripAdvisor, hired a car from Go Car with GPS Guided Tour in San Francisco. We had an AWFUL time. Go Car's cars kept breaking down and kept leaving you stranded, and the GPS never worked.

I was very disappointed in a hotel that was highly recommended by TripAdvisor. I do not normally bother to take the time to lodge a complaint, but this was egregious. I took a picture of the problem and I posted a review to tripadvisor. They never published the negative review or the picture. So, I assume that tripadvisor is taking some kind of kickback for not publishing all the reviews. So, they are not as "truthful" as they advertise themselves and I think this needs to be exposed. People rely on tripadvisor and they are proving themselves to be less than what they advertise. I think they should be exposed for their fraudulent advertising.

My family and I booked and stayed at LomaniWai Private Resort Villa Fiji in May this year. We were lead to believe it was a private villa. In fact it was a homestay with the owners living on the 1st floor. The owner bullied and harassed us from the first evening. Every time we would leave the villa he would let himself in. We had a smartphone damaged by water leaking into the the villa and several items of brand name clothing go 'missing'. We didn't realise the clothing was missing until we arrived back in Australia but did notify the owner of the damage to the phone when we were there. He assured me that he would pay for the damage as I didn't have any travel insurance.

Twice in a row recently we almost got sucked into losing over $8,000.00 following TripAdvisor where TripAdvisor gives them 5 * rating: Road Runner Travel (Turkeytours.net and roadrunnertravels.net). I received info from one Elif on a 8 day Turkey Tour. Stay in all 4* hotels with breakfast and all travel (flights within Turkey from Istanbul to Cappadocia to Izmir to Pamukkale to IST) included. I tried calling his number, he never picks up! I emailed asking him for travel insurance, no reply. I called many times, no answer.

Shortly after writing a review, I realized I had misidentified a landmark in the area I had reviewed. Tripadivsor does not have a way for the original writer of a review to edit it. Also, although they have a choice that says "Contact us" on almost every page of their site, clicking on that does not actually give a person a way to contact them.

Booked what I thought was a cabin for a week, had to pay a large deposit via Trip Advisor's sister company. Flip Keys policy is if you cancel right away, as I did, you lose your deposit and you have to pay the rest of the fees within a few days, in my case it was almost 3 weeks. The booking was advertised as a cabin when in fact it was a second story suite in a private home. Both my wife and I are in or close to our 80s and cannot handle that many stairs on a continual basis because of health reasons. Got in touch with Trip Advisor and was assured we would not be charged on our MC. Got my statement yesterday and found out they had charged $283+ to my card. Now fighting to get that deposit back. Won't use TA again.

I tried to rent a house through this site. I clicked on contact owner and got a mail from a fake owner. The scammer must have infiltrated Flipkey or is Inside FlipKey. I received FlipKey documents and formula and a FlipKey like banking address. I lost $7200 dollars because a scammer contacted me after my visit on this site and he used all logo and documents of FlipKey. FlipKey claimed that their site is ultra safe and did nothing for me. I've lodged three complaints against them. Never trust this site. It is unsafe and FlipKey will do nothing for you (if you managed to reach them).

I wrote a negative review about a hotel I stayed in. When I checked it said my name and 4 star review with positive feedback that I didn't write. What's going on? Now I know I can't trust this Trip Advisor anymore. When I check places to go, they change my negative feedback and turned into a positive one.

Purchased a room in a town close to ours through TripAdvisor for the hot tub in room. When confirmation came through I had been given 2 rooms so I called and cancelled one. Went to the motel and was informed that they didn't have any Jacuzzi rooms. They were all broke, so I called TripAdvisor. After talking with them, they said that I would receive 32$ back for my inconvenience. So long story short, I have not received a dime in return of the 300$ that is owed to me. This is my first and last time I will use these jokers!!!

We came to this hotel on the 22nd June. The landlord came to my mum hotel room. He was banging on her door. He was verbal abuse to my mum on the 23nd of June. On the 26 June the landlord verbal abuse me outside when they there was people. I would like someone to ring me I can explain to you. I booked with Gee Vee to go back to black pool to a different hotel. Gee Vee believed them at hotel then Gee Vee said to me "we would like you to cancel." My holiday for Christmas there didn't want me to go with Gee Vee anymore. She made that quit plain to me. Gee Vee is bang out of order saying that to me. End of the day me and my husband and my mum haven't done any.

I booked a condo 6-1/2 months in advance in Mexico through flipkey, a subsidiary of TripAdvisor. They held my money hostage for 24 hours to allow the owner time to consider the booking and yet when I had to cancel my reservation for medical reasons only 28 minutes later I lost $1700 (that's 60 dollars a minute) because neither the condo owner nor flipkey felt their business reputation mattered more than stealing my money. Flipkey kept $294 for their reservation fee. Their competitor in the area, Sayulitalife, only charges $100 as long as you cancel with-in 90 days. Do yourself a favor and shop around for an honest rental service. Also, avoid doing business with the owner of "2 bdrm surf view condo" in Sayulita Mexico.

I own a small hotel in central Greece mainland and I accidentally found out yesterday that my hotel is listed on TripAdvisor's website since 2009. The problem is that nobody ever asked FOR MY PERMISSION. They never even bothered to notice me. Maybe TripAdvisor is really popular in the US, but here in Greece only a few people know about it or use it. Anyway, after going through their website I also found out that there wasn't an email available in order to contact them (which is really weird if you consider the size of this company) and I had to call them in the US in the middle of the night, due to the time difference, asking for an explanation.

Just FYI. If you are using TripAdvisor to review hotels, before you book with TripAdvisor, please look at the hotel's website first. I have found that frequently TripAdvisor's prices are 5 to 15% higher than if you book directly thru the hotel. That is probably why TripAdvisor is now running commercials encouraging people to book through them. Just want everybody to know.

In an effort to remove former inquiries about vacation properties causing redundant email, I was first referred to their Help Forum. Useless. Subsequent inquiry landed somewhere in Asia I believe. Totally useless to the point of being comedic... After several years of satisfactory experiences, disappointing. I no longer use TA and cannot recommend it. There are numerous other sources for travel assistance and info.

I booked a hotel through TripAdvisor. The hotel accepted my booking. I got a confirmation from the hotel and my credit card was charged. The day before my trip, I noticed the hotel had refunded the charge so I called. They said it was canceled and they couldn't tell me why. I never received a cancellation email or call. I reached out to TripAdvisor and they said they do not handle issues after booking. So, I ended up spending 3 times more for a different hotel at the last minute to avoid canceling my whole vacation. NEVER AGAIN!

I'm reviewing certain experiences and locations and after they sit in pending lots of days, the review vanish. Now that's a hell of a respect. Wanted to delete the tripadvisor account and when I hit the close the account button nothing happens! How can I delete my tripadvisor account? Because from settings it's not possible, nothing happens when I click on close account!

Vacationed a week at a beautiful area in the Black Hills. The area had all kinds of wildlife and beautiful scenery from dusk to dawn. A large pond loaded with large rainbow trout was a fun thing to fish for and we had our own kitchen facilities to cook the trout and our meals. There was a spacious deck with barbecue facilities we had access to. This is in the heart of the Black Hills where you can rent ATV'S, Snowmobiles, hike, fish, ski, hunt, visit Mount Rushmore, Crazy Horse, enjoy the badlands and pick your own fruit from apple trees. This setting in the same location where General Custer camped in August of 1874. The owners were helpful in helping us plan our itinerary for the surrounding area. We have reservations to return next June. An incredible vacation and perfect hosts.

So I booked a hotel room same day on TripAdvisor. I booked at 7AM and didn't check in to my hotel until after 9PM, so there was plenty of time to fax (yes they fax reservation confirmations) the reservation to the hotel. I got to the hotel, they had no reservation for me, and not only that they didn't have any rooms available. The hotel front desk manager helped me get into another hotel, but I had to call TripAdvisor 4 times and talked to 7 different people before they could simply fax my reservation to a hotel a few miles away, and I had to keep forcing the issue to get it done. They call the hotel my reservation was at three times to confirm that there wasn't the rooms available. I will never book with them again. They wouldn't even offer me a discount for all my trouble or to reimburse me my funds because they screwed up. Plus they kept asking me for different numbers I didn't have. All I had was my confirmation number.

I am trying to cancel a reservation and I've called their contact number. After 5+ minutes of getting no real information in their phone tree I stumbled across an option that told me I was "...first in queue and to please hold and a customer service representative would be right with me." After holding for 10+ minutes no one picked up and I finally had to hang up. This business seems to be great at taking money but anything else just doesn't exist!

I made a reservation for 4 people in Feb of 2015 to stay at a vacation rental in Certaldo, Italy. It was for 3 months in advance of our vacation which was to begin on 5/12/15. We were already in Italy at another rental that we booked through Airbnb, when I received an email on 5/7 from the host, saying that they had to cancel our reservation because they hadn't received emails from us (which had been sent). The hosts were wonderful as far as previous communications and I do not blame them.

I made contact with someone that has an open schedule. He doesn't update to show it's been taken and never does so he doesn't get charged from tripadvisor. This was a poor user experience as he isn't the only one. There was no good contact to find anywhere on tripadvisor suitable for a consumer alert or complaint. We had our heart set on it.

I booked a villa through TripAdvisor and paid the deposit of £560. Then having been in touch with the rental owner he said we couldn't have any friends around in the day, no more than the amount staying there as it wasn't suitable. We was upfront with him as we are getting married and was going to have a few drinks with friends in the day. The day after the wedding the owner said it wasn't suitable so we said we would have to cancel. This was less than 24 hours.

Many times negative reviews are removed. I have had two of my reviews removed or not listed at all. I will never use TripAdvisor any more. I don't believe what they post.

Having booked a hotel on Trip Advisor, I found a cheaper rate elsewhere. Trip Advisor told me they aren't the booking agent and I would have to call the hotel. The hotel chain told me they were not Trip Advisor and I would have to call Trip Advisor for help. Trip Advisor is NOT the way to book a hotel. Would never do it again. I cancelled the reservation and booked the room cheaper elsewhere.

We stayed at the 1886 Crescent Hotel & Spa while visiting family in the area. It was the most comfortable & relaxing experience. The rooms were large & comfortable so we could enjoy visiting with our family. The New Moon Spa was a wonderful experience! ** gives amazing massages! Everyone should try it!

I went to pay the remaining balance for a hotel in Jamaica that I booked through TripAdvisor. The amount kept changing... every 5 minutes. I did read the panel that said that I was subject to the currency changes. However it kept changing every 5 minutes and they also charged my bank more than the amount that was said over the phone and displayed on the computer. I then called TripAdvisor's customer service line. I explained my situation and the guy hung up on me. I then called again and asked for a manager and they hung up... again. I'm very DISGUSTED with TripAdvisor terrible customer service and a terrible service that tries to steal from their customers.

We have used FlipKey to rent multiple vacation rentals. This was at one time a very efficient way to increase bookings (however it was expensive). When TripAdvisor purchased Flipkey from the first day it was a disaster. Multiple times all of our properties have been knocked off line, with the bill paid and up to date. The only resolution was to wait for a email or call from the UK. This company has turned into another "UK SCAM COMPANY" - property owners and managers BEWARE!!!!!!!!!

I booked accommodation in Amsterdam through TripAdvisor/Flipkey which required my credit card. This accommodation was accepted & then cancelled the next day as the owner stated she had incorrectly listed the price. Flipkey charged my credit card & then refunded my credit card. The refund was over $100 short. They stated this was due to the exchange rate & not their issue - that they are only an 'advertising platform'. I am now out of pocket over $100 Australian dollars for a booking that was made in good faith & cancelled by the owner & Flipkey/TripAdvisor will take no responsibility.

I wrote a factual review of our poor experience with a tour operator and the review was removed by TripAdvisor without explanation and they will not engage with me on the reasons why. I can only assume that booking fees from tour operators are more important than factual information from consumers on their website.

I recently traveled to Glencoe Mountain Resort in Scotland, as part of a 96 mile backpacking trip along the West Highland Way. Four people in my group became seriously ill after staying/eating in Glencoe Mtn. Resort, four others we met there also became very ill with the same symptoms. I tried getting TravelAdvisor to post it in order to save other backpackers from getting sick - it's horrible at this stage of the trail with a 12.5 mile day of mountain climbing ahead of you.

I stayed at a hotel booked through TripAdvisor in January 2015, in San Francisco. The site photos were great - bridge views, balcony, a suite. Paid a high price. Upon arrival the hotel was clad in scaffolding. We experienced construction noise the first day and couldn't use the balcony at all. I rated it a one. TripAdvisor put the review "under review" while the person I rented from tried to offer me $100 to compensate me and argue with me. She asked if I had a PayPal account. I was insulted. My review didn't show up for two weeks. During that time a number of other reviews popped up. By the time mine was posted it was on page two - buried. Because TripAdvisor has a business relationship with the rental properties, one in which money does exchange hands, they do not appear to be neutral. In closing their trip guarantee is a joke. I asked for a refund but was never even contacted. Oh and good luck finding a phone number to call anyone.

I used TripAdvisor to find a studio in Prague, which required payment via a credit card. It is noted on the site that the owner may or may not accept the booking. Turns out the owner has availability but now will not honor the price and wants 21% more. TripAdvisor will not allow adding a comment to the listing on their website.

Worst customer service seen so far. No one is ready to listen. I have sent so many mails but no one is ready to reply. Worst company ever.

Good: The breakfast was excellent. Enjoy our stay, pleasant environment. The manager was very nice, help lot, he has done good job. I would definitely stay again and especially my thanks to manager. Appreciated. See you soon.

They advertised a vacation rental like this "well-appointed 2 bedrooms + 2 bathrooms apartment" Kissimmee, FL. They didn't advertise the reviews or the name of the place. I trusted them and booked it May 29th for a stay in July 29 to August 4, 2015. I googled and found reviews of home invasions in the complex, a murder and the most scary comments ever. Had the name been advertised first I would have NEVER booked that place. I found the review on another site. I asked for a review after I called them less than 24 hours later. I cannot travel and live somewhere for 6 days where I am danger. I sent messages in my inbox on TripAdvisor which they have conveniently removed the bad messages I sent them explaining why. I even called them and the rep told me they have to keep half of my money plus a $50 booking fee. Other travel sites like Expedia do not do this. They also do not clearly outline this before you pay as Expedia does.

We traveled to Bali in April 2015. We had the misfortune to stay at extremely bad property. We are older, well traveled people with realistic expectations. The property we stayed at was not as advertised. So after cutting our trip short, we wrote an honest critical review of the property in question. I tried six variations and got the same response each time, I was not following review guidelines. I suspect fraud of the worst kind here.

I made a reservation for a hotel booking about 3-4 weeks ahead of event. The only thing I received was an email that said yes, you made a reservation. Did not think about it again until the day before the trip and then noticed that it said 4 adults instead of 2 adults and 2 children. So I called the hotel directly and asked them to change it. They could not and referred me to TripAdvisor had to make the changes. So I called them and then they could not help me so they had me speak to another department. The man asked me if I received a confirmation email. I said yes but it does not lay out the details for you in the email, only that you made a reservation and I already knew that. He then told me that in order for me to change from 4 adults to 2 adults and 2 children, they had to cancel the reservation and rebook it and it would cost me more to change.

TripAdvisor lets stand reviews on its site that contain outright lies. It does not vet reviews on its site. This damages small establishments like ours (Green Cat Guest House). TA does not have a customer service dept.

I have posted over 140 reviews on TripAdvisor and have in the past enjoyed doing so. Generally I have found TripAdvisor helpful and of course understand my interests will be different to others. However I took a trip with one recommended company and felt obliged to leave a review based on my genuine experience. It was first removed by TripAdvisor because I was not allowed to review a tour company (even though the company itself was a tour company with 119 reviews).

This website needs to be held responsible for the unverified content they post. Most of it is lies and they do nothing about it even after they are noticed by the business owners. It is a serious flaw that is allowed to continue. It is about time for a class action suit. They make lots of money and should use some of it to compensate those they are hurting.

Just heard TripAdvisor just released a list of the Top 10 bbq restaurants in the country. Although NC did make the list as #4 for states with the best bbq, not one restaurant made the Top 10 list. There are literally hundreds of bbq restaurants throughout the state. Makes one wonder how this list was compiled.

We rented a private villa in Bali and had an extremely unpleasant experience. We are members of TripAdvisor and post reviews routinely. All of our reviews except for this one have been promptly published. We are unable to get TripAdvisor to publish our single negative evaluation (written with various verbiage and submitted eight times) of a property that we found did not meet the attributes they had advertised and that we had contracted for. The only response from TripAdvisor is that our reviews do not meet their guidelines but we are unable to determine which guidelines they feel we may have violated. We believe that TripAdvisor owe their public sincere and constructive reviews so that fellow travelers will be able to make informed decisions. We are very disheartened and disappointed.

I mistakenly sent back to TripAdvisor a fee sent to my PayPal account from TripAdvisor. To correct my mistake there was no one to contact. The phone number is reachable, but when queued in I was informed that I was first in the queue. Then after waiting several minutes was disconnected. This happened repeatedly until when redialing they no longer answered. According to PayPal my transaction ID is: **. I'm not sure if that ID # is a TripAdvisor ID or a Paypal ID #.

TripAdvisor does not have my permission to use my business name. Not only that they have created a business with my name on it with somebody else's food I'm getting bad reviews because people are coming to my business expecting stuff that doesn't go on. But we don't cook and we're getting bad reviews because people are expecting stuff that we don't have. They also expected us to be open hours that we're not open. That it says we are not helpful and I don't think they should have any right to use my business on any website and allow anybody to make reviews especially when they're wrong.

We have traveled overseas and booked through tripadvisor for a condo where we stayed for three weeks. The owner released our deposit of $100US on 27th February and we are still waiting. After a few e-mails to tripadvisor, and were told that they will look into it. Looks like they are still looking, as still no deposit, and no reply. Never am I or anybody that I know are going to use tripadvisor again. Just deal directly with owners.

I have been a member of TripAdvisor for 5 years and have submitted over 60 reviews. After a recent holiday I reviewed a particularly unpleasant restaurant. My review was 100% genuine, and was actually published and visible on the site for over 2 months. Mine was not the first negative review but suddenly, several over the top glowing positive reviews mysteriously appeared, all from reviewers with suspiciously 1 rating to their name. Suddenly, my review disappeared, yet more quite obviously fake reviews got published. I questioned TripAdvisor, who would not give me any answers, and I even flagged the fake reviews but they remained! TripAdvisor reviews unbiased? I think not!

Wrote a comment that a favorite restaurant of mine does not show up when doing a general search on the city Colorado Springs, and it use to and that the cuisine selection of African/Ethiopian no longer shows up. Instead of responding to the issue at hand they responded with a snippy note that it can be found under Dessert - this is by no means a dessert place. Also mentioned that when searching on Cajon, Indian restaurants show. I mentioned there is something wrong with their search engine because when I search on the restaurant by name it shows as #2. I responded to their response that they didn't respond to the question at hand - why didn't this restaurant show up in a general search? Then I got a very nasty response back.

On a recent trip to Chiang Mai in Thailand, stayed at a villa. Gave it a 3 star rating but was not happy with several things since that review has been published. The owner has done nothing but slanderous comments, rude e-mails with lots of swear words at myself and member of my family. I have reported this to TripAdvisor as the guidelines of being broken as my surname was published and don't seem to care. Thinking of taking legal action.

Before we shut our business down, we were harassed by a couple who came into our facility rude, angry, and were unable to be appeased by our services. Our best therapists worked on these clients. They threatened to complain about us if they didn't get their money back (after services were rendered) and they did - on over 4 social media sites, one of which was TripAdvisor. There was absolutely no recourse to these people going on a smear campaign against our company, and it was so severely traumatizing, damaging to our foot traffic, and to the therapists that were negatively reviewed. It wasn't long after (with a few other negative, subsequent events) we lost our passion for the industry we're in and closed doors.

On January 22, 2015 I posted a review on TripAdvisor for Swinomish Casino and Lodge at 12885 Casino Drive Anacortes WA 98221, 1 888 288 883. ** Swinomish general manager responded indicating that my review was correct. On 4th March 2015 I received a threatening phone (** Washington State) call from ** , not objecting to my review but that I had posted it. A few days later I received a letter banning me from Swinomish. I also received a second call which I did not answer on 5th March from ** Washington State.

Trip Advisor publishes reviews of our business that have affected and still affect our income. Sometimes people do not show up at our family resort because of the Trip Advisor's reviews. When we bought this place 15 years ago it was a junk place, drunks, drug addicts, drug dealers, prostitution etc. We put over $200,000.00 in renovations and together with the assistance of the Manatee Sheriff's Office we cleaned the place up. Today it is a very quiet and secure place to stay in. I have NEVER seen 1 review of when the place was a junk place. The junkies write reviews that they send to Trip Advisor in order to affect our business and Trip Advisor publishes them.

Bad rental from FlipKey Wind Drift North in Orange Beach AL. Elevator down for 3 days, boat dock tore down while there, extra fees for parking that were not advertised. Owner ** offered refund for nights if we wanted to leave due issues. Left, confirmed departure with him, he agree to send for night not used and parking fees. Sent check but then stopped payment. Tried to leave review but FlipKey denied TWICE!! They also will not help with refund and keep telling me to contact ** who REFUSES to respond to me! Location and pictures were also not as advertised!!

My wife and I booked a rental in Italy nearly 1 year in advance. TripAdvisor or (Holiday Lettings; another tie or reference to TripAdvisor) apparently has a fault in the software. They show two different sets of reservation dates for us on their site. One set of dates has expired which led to the owner being upset. She apparently never got the dates we actually submitted, though it shows on their site tied to us with dates they generate within their system.