OneTravel

I booked a one way trip for my husband and when I got the confirmation his name was missing the final letter. At the beginning I thought it was a minor mistake from my side (which has never happened to me in more than 15 years traveling together) and the email said to verify the names and to call them if there was something wrong. That was weird to me because I have never received a confirmation like that and I thought they were nice. Well, when you call them to fix it, they charge you $75 fee (the ticket was around $100) just for adding a letter that now I am super sure they did that on purpose to charge you more. They even call you and email asking for you to pay that fee. My sister made a mistake with a name (and she admitted she did it wrong), called American Airlines and they fix it for free. So why this company is charging this outrageous fee and sending emails asking you to verify your name? It looks very fishy.

Called them 3 times within 24 hours of my booking and they refused to give me a free cancellation. When I booked my flights, I saw the green font words: "Free Cancellation within 24 hours". On the calls, they told me they would not charge me but some other travel agents and airlines would charge me. WHAT? I know for a fact that the airline I booked would not charge any fees within 24 hours. This website is a SCAM, hiding all the fees until you booked the flight. Please call your banks to dispute charges and let your bank know this website scamming customers.

Had booked two tickets on an Aer Lingus flight because it was “refundable”. Not so. Had not made an adequate search myself, and found that they had added a $60 fee that is not refundable and not mentioned. Spent 45 minutes on the phone with them to get to the truth. This company just seems to be a bunch of hucksters. The perfect choice to find an inflated price on airline tickets.

Booked 2 airline tickets to Orlando. Had family emergency (father in law in nursing home) come up and cannot use the tickets now. I called 64 days before my flight and was told it is non-transferable and non-refundable. The tickets are more expensive now and they would make more profit but they choose not to provide customer service. This is inexcusable. I will never use OneTravel again and will never fly United. Terrible customer service! I will fly Southwest from now on. I lost almost $300. I will be letting others know as well. Good customer service goes a long ways...

I booked 2 tickets on Norwegian Airlines and found they were cheaper on the airline's own site. When I went to cancel the tickets, the agent want to charge me $75 cancellation fee per person, this was on a $68 ticket. Totally outrageous considering airlines allow you to cancel for free within 24 hours of booking. Stay away from these scammers.

Booked with One Travel to have our daughter flown home for my wife's birthday. This company cancelled entire flight due to one leg being cancelled by the airline. NO options were given other than our daughter would be stranded in Philly for an entire day when the flight was an early morning red eye. I have NEVER had a company or airline tell me there was NO option for travel that day unless the flight was late in evening and no other flights were going. This is completely UNACCEPTABLE and One Travel felt like they did all they could by refunding our ticket price. That's the LEAST they should have done. WARNING: DO not book with this company as they can simply cancel the entire flight without any effort to succeed, in changes.

I have just got off the phone with OneTravel's Customer Service to fix their error with the system. Been on for 3 hours and 45 minutes, and transferred seven times. I entered that I was traveling from Siem Reap (REP) to Phuket (HKT) with stop in Bangkok (DMK). They confirmed me at Bangkok (DMK) the stopover destination. OneTravel makes no effort to correct their system error, and are leaving three of us at the one stop city Bangkok DMK. I called immediately when the error occurred, and they claim that I cannot change the booking, even though it is within the 24 hour cancellation period. This means that they are doing fraudulent bookings, and wanting a premium to correct their error, and refusing to cancel within the cancellation period "because the booking was made with a discounted airline." This is inconsistent with a "cancel within the 24 hour cancellation period."

I just bought a tickets from them, and after I went to actual airline website and I found that ticket is a hundred dollar less than what they charged me. I understand fees but a hundred dollar is a bit too much. This is on top of the taxes and fees charged by the airline. Call them and try to reason with them. I got disrespected and passed around from one rep to other for awhile before they say, "Nothing we can do." I try to cancel, it's just been a few hours since I got the tickets, usually it's free within 24 hours but not with guys, if not the fees shouldn't be 100 usd, I finally was able to get 100 back. That's what they say after a few hours but a book another flight with the same time where I got extra charge for another 211 and from now on go straight to the airline itself. Don't worth it getting charged that much extra for no apparent service provided. Don't seem fair at all.

Flight to London and return - May 10 was our travel date. After making the booking I saw OneTravel had used my credit card to charge another amount just under one hundred dollars. When I dismally got through to them they said they made a mistake on the price thus the extra charge. It took me days to get a partial refund. They are not trustworthy and extremely hard to understand and tricky with their sales add insult. I will never use them again. It was the worst experience I have had in twenty years of traveling by air.

Each time I call OneTravel to make a reservation, I ask about seat assignments. I am told that I should expect a call about this in 24-48 hours. I don't receive a call. When I have attempted to do it on my own via OneTravel, I am not able to do so.

A year ago I booked my flight to NYC (JFK). The OneTravel website is easy to use and very clear. I booked my seats very easily and got my reservation right away. Two months ago I booked a flight to NYC again via OneTravel- as expected, there were no issues! I HAD NO PROBLEMS AT ALL!!! HIGHLY RECOMMEND!

I am livid after the experience my mother and I just had. We booked our flights back in January to go to Oslo for one day and night, and then from there to go to our family in Gdańsk Poland (sick grandparents, other people we haven’t seen in a long time, etc etc etc). We get to the airport to check in for our 7 pm flight and it turns out our flight already left at 4???? We immediately call and they try to guilt us and make it seem like they sent us an email to let us know that our flight time had changed (they hadn’t, the last email they sent was the day prior sending us our itinerary, which still even now says 7 pm).

Recently, my wife needed to return to Ukraine, due a family health emergency. I booked and paid for her ticket, that left Christchurch NZ, with a transit layover in Sydney Australia, of 3.30 hours. OneTravel, site, did not state or list that citizens from Ukraine and some other countries require a transit visa, to pass through Australia. This requirement is listed on their site for all other countries, where a transit visa is required. At the Christchurch airport, my wife was refused passage, because she did not have this travel visa. The airline was quite within its right to refuse her, however, to obtain an Australian transit visa, an application must be made to a commercial agency in Auckland NZ, that is only open, Monday to Friday 9 to 5.

My family and I planned a nice Europe vacation for this summer, and decided to buy the cheap flights that OneTravel offered for our flight back home from Venice. We booked our flight and seats 5 months before the scheduled flight, and thought all was well until we received an email 1 month before saying that our flight was canceled. Confused and upset, we called the service and politely asked for a refund. However, we realized that this company tried to confuse us with the amount we paid, as they offered to refund and a way lower amount than what we paid for. We realized what they were doing, and yelled at the employee, Christina, for not offering the proper amount given. Feeding off of your confusion, this company scams customers by canceling their flights, and refunding at a lower amount that what you pay for. Never again will I use this service.

I have purchased a round trip premium economy airplane tickets for overseas three months before my departure April 16th 2018 from a internet travel agency called OneTravel. My Southwest Airline connecting was delayed and I missed my overseas flight at that day. When I called the OneTravel customer service a service rep with very heavy Indian accent English right away he ask me to give him a credit card to charge $500 so I can take the next flight to overseas but, when I asked what flight or what class and do I get to have refund or at least partial refund of my airplane ticket he spoke to me the English that I really don't understand then he put me on hold for over 20 minutes until I was totally frustrated and hung up and purchased a new airplane ticket from the airline. After this incident I will never trusted the internet travel agency again. I rather purchase airplane ticket directly from the airline or local travel agency.

I placed 3 flights with this company and at the end I realized the prices did not include baggage and seats. Since I am flying with my children I wanted to be prepared, so I wanted to cancel these flights and book directly with the airline. I booked three flights more than a month away and I canceled them within three hours of paying and they charged me $100.00 to cancel the flights. $100.00!!! It is absurd and ridiculous that they would charge for a cancellation within 24 hours. I would NEVER recommend this company to my enemies let alone someone I know. You will have better luck and save money by booking direct with the airline that they are offering discounts for.

It is very upsetting that OneTravel never refunded me the amount for the ticket to my booking. I can’t believe that I used online page to buy my ticket on beginning of last year 2017 and in December 2017 OneTravel emailed me that the airlines had stopped operation and I have to go directly to Santa Barbara. I live in USA. I paid to OneTravel. There is nowhere to go for that airline. They have no offices open here USA. There must be a department here in the USA that protects customer like me booking thought ONETRAVEL! And get my money back!

Avoid onetravel.com. I bought two tickets to travel from Caracas Venezuela to Miami USA, the airline canceled the flight and they never gave me back the money and they were not responsible. Try several times to communicate with OneTravel, at first I was told that my money would be returned in three months and it has been more than six months and nothing, I was left without the ticket and without the money. Much lack of seriousness. Horrible.

I bought an airline ticket through OneTravel.com. However, I could not use the ticket due to the hurricanes in the Caribbean in 2017 because my cruise line changed the ports of call. I called Onetravel to request in writing that the air tickets were non-refundable and that I did not receive any future travel benefits from OneTravel so that I can claim a refund. They refused to send me such an e-mail. I asked if I could explain the situation to a supervisor, they placed my call on hold TWICE for over 45 minutes. I am never again dealing with them if they cannot simply write an e-mail saying my ticket was non-refundable and they did not credit my account in any way. Horrible company.

Found a good flight deal on momondo.com. Was directed to OneTravel website. The ticket Nairobi-Athens by Turkish Airlines was 858 US$. I entered all the data, including me credit card number. The window changed, and message "We don't sell flights from the chosen city or airport"!!! appeared. I didn't know what to do, stayed with that window, thinking that I have already exposed my card details.

Booked a ticket through them which cost $103.00, the return flight was rescheduled and I could not take the new flight because it was arriving late and I had a connecting flight. Called them only to be told that amending the reservation will cost me more than $200 (on a $103 flight???).

I purchased a couple of tickets along with insurance in case of any change or cancellation. Unfortunately, I did had to cancel my flight due to a problem with the visa of the baby. I tried calling them but the number appears to be nonexistent, so then I contacted an agent via chat and had the worst service. They basically didn’t honor their promise and told me that they couldn’t help me, and that this now wasn’t their problem.

I have just booked a flight with OneTravel. I am in Canada and I booked a flight on a Canadian airline for a flight within Canada. Nowhere on the site did it mention US funds for this Canadian air travel. My credit card was billed in US funds and I of course paid MUCH more than I would have if I had booked directly with the airline. When I asked to execute the 24 cancellation only 30 minutes after I booked the flight I was told it would be $50 per passenger to cancel. When I asked to price match, they said they said they would not match the price due to the price being Canadian - of course I would have expected the exchange rate with a fee to be considered, but no... so I am stuck with tickets that cost over $100 more per ticket than I would have paid if I had booked directly with the airline. OneTravel is out to get you.

We used OneTravel to book our airfare. I needed to make a change, no customer service, online online. I made the request online, few weeks later they came back with a recommendation that didn’t work. The choices were accept the change or decline the change and pay the administrative fee. Well turns out the administrative fee is $175 US. Then it says a customer service agent will call you. They never did and never replied to my email to call me. Horrible horrible.

I made trip reservations to go south for a few weeks this winter and purchased the trip protection plan. I asked the salesperson what this protection covers and they told me 100 percent of the cost provided it was a covered reason. I was told this by other agents as well. Well my luck changed as I needed to have some surgery and it was to be done on the day after we were to fly out. Saying to myself that purchasing this insurance was a good idea. What a nightmare it turned out to be. I had to file a claim with all the documents which I did.

When dealing with this third party travel booking site, you will find the absolute cheapest air fares. BUT Beware! They will not bother to tell you that you will be paying hidden charges. I am ashamed to say that it took three vacation bookings to realize how you are not really getting what you paid them for. I was attracted to their very reasonable cancellation insurance. I suppose I never took the time to read all the fine print. I see on the blog -847 complaints about OneTravel - that the insurance they offer is not worth pointing off the agreement- as they Never honor the agreement. My first bad experience was the first airline booking with Sata Air. The four travelers paid $55 to OneTravel to book our four seats on the plane. When we checked in our seats had never been reserved and we forced to take terrible seats in the back of the aircraft. When we attempted to contact OneTravel seeking a refund, this group would never respond to our e-mails.

I had booked a flight home from the Philippines. I was looking at my receipt as pictured and it says make sure your name is exactly as it is on your passport or to have to call and have it fixed if it is incorrect. Mind you the only thing wrong was my middle name was abbreviated. So I call the customer service and they told me they can't change it and I have to pay $250 for cancellation and I had to purchase another ticket for $1150. I will never book with this company again. They will rip you off any chance they get.

“SKETCHY” doesn’t even begin to describe this company!!! We had a family emergency in Puerto Rico right after Hurricane Maria. As soon as we heard the airport was re-opening we went online to book our flight. Onetravel came up with what we thought was the best price. Unfortunately we booked through them. It took us several times of putting in our credit card info to only have the next screen come up that said “that flight is no longer available”. Of course every single time it happened the price kept rising. We finally got one to go through. We THOUGHT we were good. We got our email confirmation right away only to find they changed the dates on us. Our dates were NOT flexible.

We book a flight for a friend but he had a family emergency so he had to get off that plane. That travel insurance is a ** scam... They will deny you and never give you a credit for the damn ticket. Never booking a ticket again ever. Y'all are wasting your money if you book a ticket and travel insurance. They make you wait a ** month to "review " but end up denying anyway. Family and friends never booking from this place. I have 2 words for this place. ** YOU.

I purchased flight insurance on a flight in order to make sure that I was able to cancel it if I needed to. The flight cost was 650 dollars, insurance was 60 dollars. The flight cost me 180 to cancel from the airline according to their policy, then OneTravel charged me an additional 250 to cancel. Purchasing the travel insurance was a complete waste. I will never buy from this company again.