OneTravel Reviews

Booked a ticket with One Travel, and due to the Middle East conflict, the airline canceled my flight. It has taken more than a month to receive a portion of my refund from one travel company. They told me the rest could take up to two billing cycles.

We went to Tahiti on French Bee Economy Plus. For our return flight we were put in Economy. We call customer service numerous times only to get into an automated phone loop. When we were able to connect with customer service they were no help. Also on offer to reimburse us for the different in flight cost. I will never book through One Travel again!

I had one of the worst travel booking experiences of my life with this company. I booked my flight months in advance, trusting them to handle everything professionally. Instead, I was left completely stranded when my flight was cancelled due to the situation in the Middle East. Here’s the most frustrating part: I didn’t even book directly with the airline, yet they kept pushing responsibility onto the airline and telling me to “wait.” Why should I wait? I paid you for a service. You chose the airline. You should be accountable for fixing the situation not passing the blame.

Do not use this platform. When we had a state of emergency 4 weeks ago and airlines sent emails to customers to change flight I reached out to One Travel. Spent 1 hour on phone being transferred multiple times. Was told I could get a travel credit. Waited 4 days and then airline denied request. Lost all my money. Complained again and nothing happened. Worst experience.

I have had a dreadful experience with OneTravel. ** Kim is running a shady business putting people second and in a place where you have nowhere to turn. I asked to change my departure date and was told the only available seats were business and I would have to pay the full fare on top of my economy ticket. I spoke to the airlines in question and they said this isn't correct. They are going to INVESTIGATE OneTravel and get back to me. I also reported them to Better Business Bureau. They locked me into to the date I wanted to change, leaving NO options but to lose my entire fare. And there wasn't any notification that they DO NOT REFUND fares once purchased. It was sickening. Check out Product Review online.

My experience with them terrible today. They ask for credit card info. then sent me forms that asked for my c.c. info. Again, then they quote me one price, then sent me a higher price, then asked them to canceled, said they could not, then manager came on phone, said same, then said OK will return, after I said will call Amx now. As of now no refund. Amx disputed Trans action, will investigate. Stay tuned in past just okay, but always problems.

Totally fraud happening. I booked ticket from Karachi to Regina on October 20, 2025 and OneTravel cancelled this booking on October 27, 2025. On calling the customer services I was told that it is my fault if ticket got cancelled. OneTravel charged me USD 250 cancellation fee and airline charged USD 200. I told them that I never cancelled this ticket. This issue caused me losing USD200. Now Customer service rep continuously saying that it is my fault that that ticket got cancelled although I have never cancelled it. Worst experience and money loss as well. This is pathetic place to book a ticket.

Do not book anything with this airline. They offer little to none customer services and are inflexible in reference to refunds. It’s the worst booking experience of my life. Do not use them, they will take your cash and tell you no.

OneTravel changed my itinerary 10 days ago. I fly in September and no agent is available to discuss. We spoke briefly and I was directed to contact the servicing airline. After this, I was redirected back to one travel. This needs to be resolved. Yes I received a link for available changes, yet the links don’t work. Customer Service is the most important thing when selling products.

So I had a flight booked for the 3rd of June that I had to cancel within 4-8 hours because of a family emergency. I contacted customer support about the issue they gave no help. They did not allow me to take another flight at a later date, nor refund me for the flight I was going to miss based on my circumstances. Now my bank says I’ve been charged by the same company and I’m trying to figure it out.. This isn’t a travel site I’d recommend to anyone. Ever.