OneTravel

I have just booked a flight with OneTravel. I am in Canada and I booked a flight on a Canadian airline for a flight within Canada. Nowhere on the site did it mention US funds for this Canadian air travel. My credit card was billed in US funds and I of course paid MUCH more than I would have if I had booked directly with the airline. When I asked to execute the 24 cancellation only 30 minutes after I booked the flight I was told it would be $50 per passenger to cancel. When I asked to price match, they said they said they would not match the price due to the price being Canadian - of course I would have expected the exchange rate with a fee to be considered, but no... so I am stuck with tickets that cost over $100 more per ticket than I would have paid if I had booked directly with the airline. OneTravel is out to get you.

We used OneTravel to book our airfare. I needed to make a change, no customer service, online online. I made the request online, few weeks later they came back with a recommendation that didn’t work. The choices were accept the change or decline the change and pay the administrative fee. Well turns out the administrative fee is $175 US. Then it says a customer service agent will call you. They never did and never replied to my email to call me. Horrible horrible.

I made trip reservations to go south for a few weeks this winter and purchased the trip protection plan. I asked the salesperson what this protection covers and they told me 100 percent of the cost provided it was a covered reason. I was told this by other agents as well. Well my luck changed as I needed to have some surgery and it was to be done on the day after we were to fly out. Saying to myself that purchasing this insurance was a good idea. What a nightmare it turned out to be. I had to file a claim with all the documents which I did.

When dealing with this third party travel booking site, you will find the absolute cheapest air fares. BUT Beware! They will not bother to tell you that you will be paying hidden charges. I am ashamed to say that it took three vacation bookings to realize how you are not really getting what you paid them for. I was attracted to their very reasonable cancellation insurance. I suppose I never took the time to read all the fine print. I see on the blog -847 complaints about OneTravel - that the insurance they offer is not worth pointing off the agreement- as they Never honor the agreement. My first bad experience was the first airline booking with Sata Air. The four travelers paid $55 to OneTravel to book our four seats on the plane. When we checked in our seats had never been reserved and we forced to take terrible seats in the back of the aircraft. When we attempted to contact OneTravel seeking a refund, this group would never respond to our e-mails.

I had booked a flight home from the Philippines. I was looking at my receipt as pictured and it says make sure your name is exactly as it is on your passport or to have to call and have it fixed if it is incorrect. Mind you the only thing wrong was my middle name was abbreviated. So I call the customer service and they told me they can't change it and I have to pay $250 for cancellation and I had to purchase another ticket for $1150. I will never book with this company again. They will rip you off any chance they get.

“SKETCHY” doesn’t even begin to describe this company!!! We had a family emergency in Puerto Rico right after Hurricane Maria. As soon as we heard the airport was re-opening we went online to book our flight. Onetravel came up with what we thought was the best price. Unfortunately we booked through them. It took us several times of putting in our credit card info to only have the next screen come up that said “that flight is no longer available”. Of course every single time it happened the price kept rising. We finally got one to go through. We THOUGHT we were good. We got our email confirmation right away only to find they changed the dates on us. Our dates were NOT flexible.

We book a flight for a friend but he had a family emergency so he had to get off that plane. That travel insurance is a ** scam... They will deny you and never give you a credit for the damn ticket. Never booking a ticket again ever. Y'all are wasting your money if you book a ticket and travel insurance. They make you wait a ** month to "review " but end up denying anyway. Family and friends never booking from this place. I have 2 words for this place. ** YOU.

I purchased flight insurance on a flight in order to make sure that I was able to cancel it if I needed to. The flight cost was 650 dollars, insurance was 60 dollars. The flight cost me 180 to cancel from the airline according to their policy, then OneTravel charged me an additional 250 to cancel. Purchasing the travel insurance was a complete waste. I will never buy from this company again.

I booked a ticket on 03/13/2018 for my husband to travel on 03/14/2018. Firstly upon booking the price offered $1,899 was not that which was finally charged of $2,089 which was apparently hidden charges. I should have been weary from then. We received two confirmation emails with payment details and even gate changes was forwarded to us on the morning of the flight. My husband then arrives at the counter for check in to be told that the ticket was not issued by the company.

I also had a terrible experience with them. Booking a flight with them revealed a host of unanticipated hidden costs which made me very suspicious of them immediately after confirming a reservation - which the website said I have 24 hours to cancel. I decided to cancel and then uncovered another barrage of conditions and costs associated with canceling. I finally canceled and lost money on the deal, and am not certain I will actually get my refund. I learned a lesson not to use these online cheap ticket deals, and wish I had a better venue to alert other unsuspecting travelers of our experience. I see lots of other disgruntled and scammed travelers among reviewers.

Had to pay to change name on tickets the day before check-in. Was told the airline charges $60/ticket and without the change we would not be permitted on our flight. What can one do but agree? I then got an email from the airline with the change costing 20 Euro (which is about $25). I was clearly told by the agent the cost was $60 from the airline. They lied to me. They had my middle name with my wife's name, that was the issue. I have my suspicion I did not make that error myself when I booked on their website, but I can't prove that. Will never use them again.

I booked 2 return tickets for my sister and her husband and these guys confirmed the tickets and charged my card. A few days later, the flights are canceled for no apparent reason and these guys had no shame in not even informing us. This is the worst kind of experience, I have ever seen from an online travel agency.

We booked a vacation package with OneTravel and shortly thereafter got an email stating that our credit card was declined. No way! Checked with the credit card company and card was not declined. Called OneTravel and was told that the hotel part of the package had increased $800. Do you authorize that charge? NO! We ended up checking Orbitz and it was about $30 more so we booked the vacation with them. A couple days later I find out that OneTravel charged me for the airline part of my trip. They are now trying to tell me that they cannot refund me. I thought my credit card was declined so how did that go through? They have NO idea. Luckily, I can just dispute the charges with my credit card company and show them the letter that says they declined the charges, which they didn't!

I think his name was Tyler. He had the patience of Job with my wife on Monday evening. He had to repeat the same information to her at least 10 times. A good salesperson. I just hope we made the right decision by flying into Ft. Lauderdale instead of Miami. The money we are saving on the flight we have to pay in shuttle transfers to the Port of Miami from Ft. Lauderdale.

I purchased airline tickets from this company and unknowingly when I booked my flights for my ENTIRE FAMILY 6 tickets total I also agreed to a “cheaper flight option” where they will email you cheaper flights around the dates you booked to get you the lowest rate and your flight will be changed to that instead of what you originally booked and you receive an email and you must decline that alternate cheaper flight within 24 hours. I have never heard of this or was aware that was a possibility so was not checking for any email notifications for this and received several emails a day with deals they have so this email went unnoticed to me. I went to print out my airline tickets since I was supposed to be leaving in two weeks for our vacation. I then realized the date on the tickets was not the dates I had booked. Both departing and returning flights were different and I was changed to a one day flight returning the next day.

I purchased two tickets on OneTravel. A month before my flight, I received an email saying my flight was cancelled. After calling the company multiple times, being passed from agent to agent, filling out three refund requests a month later I still haven't received a refund!!! Do not book with this airline, you're just throwing money out the window.

Extremely sketchy company. Hidden $75 fee not clearly stated on the website when all major online travel agencies allow FREE 24 hour cancellation as do all travel agencies. Absolutely will never use OneTravel again. They use fraudulent business practices and make cancellation as difficult as possible: you must call, then you are placed on hold, then you must receive an email with a password, and then give that password to the person over the phone.

Everything was simple enough and the site supplied a lot of options to choose from. One thing stood out was the extra charge for seat selection on PenAir.

Booked a flight from Stavanger, Norway to Zurich Switzerland on December 26th 2017 for travel in June 2018. While on holiday in January I received a notification of a flight change. When I returned home I checked the original flight, which was still available only for $350 more. When I contacted OneTravel they were very vague. So I asked for a refund so I could reschedule my flight. Now get this. They said the refund will take from 30 to 60 days. OneTravel is located in Las Vegas.

This was the most horrid experience. Their business model is BAIT AND SWITCH. You spend time picking out flights (be careful because they might have switched your dates) and then when you click on buy tickets, the price goes up $200. You call them and you get persons with heavily accented English who speak very fast. They tell you one thing and then all of a sudden they tell you something else. I found the same exact flights directly through American Airlines for more than $200 less. They are not to be trusted. Use them, if you like, to find flights but then call the airlines DIRECT!!!

I booked a flight when I saw the sign said "24 hour cancellation", then I found a problem that caused me to cancel after 10 hours. Guess what happened, they charged me $75 per person for processing fee. I objected and told them, "You did not mention it in your website," they said it is written 24 hour cancellation with a fee. I searched again and again, it was a total lie; it never and nowhere says with a fee. It is dishonest and is not acceptable.

I paid about $900 US for my ticket and due to health problems I had to cancel my ticket. To make the story short, they only refund me $200 they kept all the money and I don't know how this fraudulent company is still in business. They charged me for seat assignment that I never ordered and they charged it twice and I will not be travelling, they are a scam. They are operating just to rip off customers.

I booked a 2 flight to go to away for a wedding. When got to the airport there was a mix up and the flight was booked backwards so instead of leaving from Canada my flight was booked to leave from Jamaica. They would not change any of the flight even asked if they could just change the dates of my return flight and I’ll pay to rebook the second way. The people said to me, "Ma'am your 1000 dollars is gone so you should just give it up." I’m a student. I can’t afford to just rebook flights on the spot. After hours of arguing I had to just book a new flight for both of us so we Could make it for the wedding. They will not give me any assistance just keep telling me to forget it and to make matters worse they charged me twice for that trip and now being on my trip I can’t even use my card because it’s beyond my limit maxed out.

I booked a flight 5 months in advance. Because of a change in business plans, I had to change my itinerary. The changes took place 5 months before the flight. I was told there would be a $175 fee to change the flight. The fee was nearly 50% of the ticket price. I can understand a 5% or 10% fee. I wasn't able to cancel the ticket either. Their customer service was absolutely no help. Stay away from OneTravel! I feel totally ripped off.

Worst experience. I book the ticket for India. After booking couple of hours I want change the date, he says pay the cancellation fees and price diff, but site show same fare and he demand me $250 plus cancellation fees. Very bad experience.

Worst experience... I booked a flight for 71 USD and within an hour realized I made a mistake. In order to change the flight I had to pay for a new flight and then wait for a refund on the previous. To cancel you get a refund, but pay a 50 USD fee!!! I just paid 50 dollars to this site!!!

It's my first time with this agency and I'd to give out warning. So far, I've heard this crook is running two traveling agencies, another one is the "Cheap..." I called to book three seats for myself and children in advance for summer out-of-country. It was seven months in advance thinking it would be cheaper. It was so hard to understand that lady on the phone. From the very first day that I paid, the tickets online would show two seats confirmed and one seat "pending." Two months had passed, They emailed me to ask if I could change the flight. I was okay with that thinking everything appeared to be the same.

On Feb 2, I booked two rt tickets on United to Florida for myself and my husband through CheapOAir/OneTravel. I was prompted in the process to pick my seats, which is standard when booking flights, and I selected standard seats - no upgrades. I then bought travel insurance for $27.90 and then completed the charge to my visa card. Immediately, the ticket charge was posted to my account for the tickets (448.00). At the same time, another charge was made to my visa account for $91.80 with no description or explanation for the charges.

I only gave them one star because I had no choice otherwise I wouldn't have even given them a half star. I was not informed over the phone of a 50$-75$ cancellation charge until I called back to cancel the booking due to my credit card company rejecting the charge on my card thinking it was a fraudulent attempt, so I booked another flight with a different credit card.

I was only trying to purchase flights because I thought I had found a good deal. After hours on the phone and it started 5 minutes after I filled out the credit card info to pay for an order. I will highly recommend you trying somewhere else for your travel needs. I have heard that this company is also owner of another company called cheap travel or cheap airline. Crooks I tell you... Crooks.