OneTravel

I have never seen such crooks in my life, the most fraudulent people I have ever encountered. They continue to lie until you forget your money and ticket. If you don't want headache and losing money, stay away from them.

I bought a ticket on 01/5/2020 in Onetravel.com. Because of covid my flight was cancelled. Requested refund. Informed me they made the refund. They did not do it. They requested my bank statements, sent them. I did more than 40 calls, as I want the 420USD to be refunded. They always told me is an airline problem, this was the excuse.- Requested to talk with someone responsible, never happened.

I booked my flight to Guadalajara Mexico from Las Vegas for the month of AUGUST 2021. The option to buy travel insurance was offered on their website and it was added to the full price of the fare totaling $411 including the travel insurance. I was notified 24 hours after the booking was completed that my credit card only charged the airfare but not the $56 insurance included on the total. I received a call asking to confirmed that it was ok for them to charge $56 on a separate bill for the travel insurance. After agreeing for them to do that I received the travel insurance information (policy info, phone number, etc...).

I wish I could give them less one star. I booked a ticket with them to fly from Monterey, CA to Lexington Kentucky on 04/15/2020. When COVID-19 hit, I was under stay-at-home orders, no airport, no trips, nothing. I canceled my trip and disputed the charge through my credit company and I received a refund. One Travel contacted after one year on June 11 2021, trying to collect the amount they refunded. After a long struggle with their customer service, including hanging the phone on me, claiming they know nothing, or the issue has been resolved, and I should ask my credit card company. I ended up paying some of the money they refunded to close the case. I will never travel with them again. Every single company in the U.S. supported their clients during COVID-19, except from OneTravel.

When I say this was the worst experience in my life you won't believe me. Ok so I was charged 2x for luggage and I still don't believe it was my fault but they claimed it was. After arguing for days and waiting on a call back a guy with a horrible attitude named Brock stated he could give me half back. I stated that was unacceptable. He then said I would get the full amount back in 7-14 days. Can you believe that once we hung up he called me from a line in Turkey and said these exact words “You cant board the flight **.” I could not believe he did that. I called back to report him and a Chase answered and basically said he doesn't care about that and to call Spirit for a refund. When I tell you I am contacting everyone from ConsumerAffairs to the better business bureau. This is beyond crazy. I've waited on hold about an hour too waiting for a supervisor. This company needs to be shut down.

I bought airline tickets in February of 2020. Have not been able to make contact with this company to request a refund or find out what to do. I spent over 4,000.00 on tickets and can't get an answer from my emails or get them to answer a phone call. Please do not use this company for your travel needs. Buy directly from the carrier. They have to answer your calls. Today, I have been waiting for over 2 hours so far.

I booked a flight that was advertised as fully refundable and flexible. And according to the airline's terms it is. Then I fell for another scam that said by buying their "Premium Support" package I'd avoid paying them a cancellation fee. Yet, they are charging to cancel. I contacted the airline and they said the ticket is not even valid! ​If an ticket is offered cheaper by an agent, most airlines do a price match. So save yourself the trouble and avoid these scammers

I got flight ticket August, 2020. After that airline canceled the trip. Until now I didn’t get my refund. Every time I call customer service I hear different story. Six months I didn’t get my refund back.

I had an Affirm loan for this flight and because of the pandemic, I only got to use the first flight since this company can't even reschedule and offered refund. Haven't gotten the refund from them since August 2020 when they "issued" the refund to the virtual card from Affirm. Affirm has said that they never seen the refund. I've been following up every month and have never received any reply since October. Just freaking refund the money and stop being shady.

I live in Calgary and booked an Air Canada flight to Toronto through OneTravel.com. We paid USD $ 24 commission to OneTravel for booking 4 tickets. Toronto locked down within 24 hours after our booking because of COVID-19. We contacted OneTravel for the cancellation of our flights with 29 hours of our booking. We shocked to hear they asked for cancellation charges of USD $35 per person and we had 4 tickets. Air Canada wasn't charging any cancellation charges. It was OneTravel.com who was ripping us off. After a heated argument, they reduced the cancellation charges from USD $35 to USD $12.5 and we paid them USD $50 in cancellation charges.