OneTravel

Very very disappointed, this is a total scam. I bought 5 tickets but when I have received the confirmation email I have noticed that the return date has been changed somehow because of the alternate date option!!! I checked my credit card and I realized there are 3 different charges for exchange rate adjustment!!

I have called them 48 hrs later to change the return flight and they said after 24 hours they can't do anything but they will give me a chance to change it if I decide right away while I'm on the phone and if I pay $100 administration fee!! per person considering total cost for each ticket was $330 and I had to decide for all other persons in our group.

I live in Canada. I booked a flight from Canada within Canada. I received my credit card info that I was booked in American funds. I called OneTravel help line. I was told I had an option to choose funds and I would not be reimbursed. I redid the process and nowhere did it ask me to select funds. No response for a manager to call or no option to rectify. Why in the world would I be charged American funds when I live in Canada and am flying within Canada? This is a scam.

Complete scam!!! We purchased the change of date insurance because we were shipping a car to Canada before our flight and knew there could be delays. Of course there were delays and when we called to change our flight they said the insurance was only for 24 hrs after booking the flight. Terrible service. We will never book through this company again!

Very helpful agent. Gave me a break on fine for rescheduling (even though missed out on flight changes within 24hrs period). Gave me a break on penalties and did book my seats free of charge. Did what he could and appreciated. Will tell others of "OneTravel".

The company deserves no stars at all. I booked a flight and received the email confirmation 48 hours later to discover I made a mistake in the drop down menu picking my husband's name instead of mine. When I called to get this rectified they wanted to charge me $189 for the privilege. Had it been within the 24 hours it would have been less. I tried to tell them. I did not receive the email for 2 days. They were not even interested. Then I checked my credit card statement and the payment was charged at Canadian exchange rate with an updated extra $ 23 dollars because they mischarged the rate. If you can't get it right the first time around you can't add more if you didn't charge the right amount the first time around. The amount on the invoice is what you pay and it shows both amounts in US and Canadian.

They want verify your credit card by stupid call what can looks like scam, but if remaining just few hours before your flight then will try charge you even without verification, because wants money. Nonsense system. I just blocked my credit card and they canceled my flight, it's only protection of your money with blocking your credit card. It's just waste time with this service. I booked around 25 air tickets already and never had so bad experience like on this portal. First and last visit of this site.

I have made three calls to your company within the last six weeks, including the org. booking and purchase of the flight. The first call and third call were fantastic, the Customer Service Reps were very helpful. However, the second call started very bad. But when I ask to speak to a supervisor, the supervisor answered my questions in no time. He took a really frustrating situation and turned it around. He did a very good job. Over-all, your Customer Service associates have really helped me through this process. I have never uses a third party to purchase airline tickets before or on-line. Your company has made me a believer. I have already told a co-worker about One-Travel and your services. She needs to purchase tickets to Orlando for her family of four.

My very strong advice is to avoid this company at all costs; you may think you’re saying money but in the long run it may cost you. I bought an international ticket for my daughter to travel to the US from Australia and Cheapoair.com, (Onetravel.com) was the cheapest, so I booked it through them. Inadvertently, (and I genuinely don’t know whose mistake it was), her name was recorded incorrectly. Her middle name was included as part of her last name. When I discovered this, I wasn’t overly concerned as I assumed I could call and just get it changed. WOW, was I wrong. OneTravel were totally useless in every regard. After several long and unproductive calls, (with people who could hardly be understood because of strong, I think Indian accents), they said there was nothing they could do and I would have to call the airline to get it sorted.

This website is absolute trash. Their customer service is absolutely terrible. I booked a flight on the 23rd of December, and received a confirmation booking number, which I took a screenshot of and I thought I was done. I thought everything was good to go, and I could breathe easy over the holidays. I come back from the holidays to an email on the 3rd where I am informed that my booking "could not complete and needed a reentering of information". I do so, and find out that my flight went from $214 to $375.

I bought some tickets and by accident I inversed my first name and my last name and my wife’s when I made the reservation. The day of my trip, I’ve been told that I need to call the agency to change the names on the tickets. The agent told me he couldn’t change them and I need to cancel my reservation and rebook which added the fees (200$) of cancellation and the tickets were more expensive (more than 500$). I know some agencies can change the names on the same day of the trip with fees lower than 100$. Really bad flexibility.

After advertising that 2 seats were left on a flight OneTravel got all my details, name, cc, etc, only to be informed at the end that the flight was no longer available. BUT (wouldn't you know it), they had found another flight, at a higher price, of course. Sounds familiar?

We made an international flight reservation through OneTravel as they post "24 Hour Cancellation" policy as other websites like Expedia and Orbitz have, however when I call to cancel my reservation within an hour after reservation, they said they charge a $150 fee service charge that was never disclosed during the booking. They say their "24 cancellation" is NOT free, while Expedia and Orbitz do it for free. They used the same advertisement to cheat consumers by putting the "24 hour cancellation" without mentioning a cancellation fee. This is clear deception. I do not recommend OneTravel for anyone even for hotel reservation. Stay away.

I booked a ticket to visit my mother who was ill. My booking was confirmed and I received an email that said my booking was confirmed. The next morning I checked my bank account expecting a refund for a return I had made. I noticed that the money for my ticket was not withdrawn, so I called OneTravel. They said the flight was no longer available. Keep in mind I didn’t receive any email or phone call to inform me that my flight was not available or so they said. I called OneTravel and rebooked (the same flight), but more expensive. I received another confirmation that said I was booked. I also received a verbal confirmation from the agent that I was confirmed. Next day I checked my bank account. Same issue! I called again and gave them hell! I didn’t hang up until I was rebooked and the money was withdrawn. I still ended paying more for the ticket. It was the same flight all 3 times!

I booked tickets for my grandmother's US visit. Initially only the visit plan to the US was finalized but for paperwork two way ticket was required. So I wanted to purchase the return ticket with the option of cancellation and/or changes. That was the reason. Instead of booking online I called OneTravel and explained the situation to the representative multiple times. The representative told me if I purchased a plan it'd allow me to cancel, change date or flights altogether as needed. Thus I purchased the plan he offered me. Later I found a relative returning to back via different flight on a different date. I tried to get my grandmother's flight changed to the same one. Understandably, I thought it'd be easier for my elderly grandmother to go back with someone than by herself.

DO NOT PURCHASE YOUR TRAVEL THROUGH ONE TRAVEL, CHEAPOAIR or any affiliate. About a year ago I purchased a ticket through ONETRAVEL to go home to Dominica via San Juan however, 4 days after purchasing this ticket Hurricane Maria a CAT 5 hurricane hit both Dominica and San Juan, the destruction to both countries completely imaginable! I reached out to ONETRAVEL the very next day to explain the situation and to ask for a refund which they responded that the ticket was nonrefundable, they didn’t care or acknowledge the natural disaster! They didn’t offer me a credit, they didn’t apologize, they expressed no sympathy for what my family and I were going through.

I paid lots of money for my tickets but nowhere they mention it’s going to be extra charge for my luggage. And on the day of travel they made me pay $75 on departure and $150 on return just for one light luggage! Under 5 kg. Daylight robbery! I will not use them ever again!

I bought a tickets for my daughter and me, I couldn't fly for medical reason. When I call to cancel they told me that I have to change my fly before 7 month because their reservations system. I understands but why they don't give me back a credit that I can use later, I can't fly until 10 months later from now. Also I paid insure and they said that I have to paid a penalty of $300 for each passenger and then the insure company refund the money (big liars). They don't. DO NOT BUY TICKETS FROM THIS FAKE COMPANY. ALL MY MONEY $1456 HAS BEEN GONE. NO REFUND, NO CREDIT TICKETS, ONLY PENALTIES. Really really bad.

I booked three plane tickets me, my husband and my daughter. After I paid my tickets the call center call me asking me to get a designated seat and it will cost me $39 for all of us and I say, "I pay $3000 for my plane ticket. The seat should be included of that payment." And he said, "No ma'am if you don't pay you guys will seat in different seat." And I say it doesn't make sense. And I told him I want to make a complaint to his boss so that the boss know is not okay for passenger to pay to their seat. And he said he will call me after 10am this morning and is 6.10pm already I don't receive any call.

I have booked 2 tickets for my wife and I to CA from Boston in OneTravel. However, when I open the email for the purchasing the flight tickets confirmation before 3 days earlier of the flight and found that my wife's first name in the confirmation email is shorter. Then I have called the customer service to make the correction. The first representation in the OneTravel customer service is a female and told me that it needs surcharge $75 to make the name correction. Then I have called the customer service of the airline. They have told me that it is very easy to make the name correction, but you have to go through agency, OneTravel. Then I called back to OneTravel, the second people in OneTravel has told me that the surcharge is $150 to make the name correction. I am very frustrated.

I booked my ticket next to my daughter traveling with small children and we both paid extra to have seats together. OneTravel accepted the bookings and it wasn't until the next day, when my daughter's tickets had gone in that they notified me by email that there was a problem with me booking my seats. After 5 calls and much agro it turns out I had booked, without knowing a basic econo ticket and their website fails to warn that with this ticket you can't book seats. They couldn't didn't help me so now my daughter is $511 out of pocket (that's how much she paid to have reserved seats!!), all for nothing since I can't sit next to her. I had 4 phone calls with them and one with the airline, and they didn't know what they were doing, weren't helpful and didn't solve the problem.

Nov 13, 2018 I bought the ticket online for March 6, 2019 but I cannot pay for them. They send me the same emails to show “failed tickets“ but my credit card was charge 3 times. So, I need to call to buy the tickets. They got me the ** tickets with different transfers airports. We need to transfer at Japan. 3 hours to change from Haneda Airport to Narita Airport. I need to take 1hours 30’ to from Haneda to Narita and check in again with 3 hours. When they sold me those tickets, they didn’t explain clearly for me.

If there were such things as NO star or MINUS star I would have rated OneTravel as such! I am a member of three other Travel agencies and am a frequent traveler, I had never even heard of OneTravel, because the starting location was in London, UK. I went directly to the airline site and after I did my reservation to my surprise, I received confirmations from OneTravel!!!

They did not tell me until after I confirmed and paid that the price is USD, now I can't pay my rent, I am on a very delicate budget. I called and they said nothing they can do now, and they said it would be $90.00 USD to cancel and that it was not money back, just a credit with them so I kept the flight, I take my flight. Now I get to the airport to get on my return flight home and there was no flight for me. I am now stuck with no money, no flight and no help and can't get home. Lucky for me the airport has a fund to help stranded travellers and they paid for a flight for me and said if I can ever afford it I can make a donation to the fund.

I booked two separate flights thru this company. My first time to use them. I have booked this type of travel many times and have never had a problem. When I booked each ticket I made sure to do it back to back to make sure I could get the seats together. They even charged me for the upgraded seat. After I was finished, I received an email that the seat for one of my people could not be guaranteed and to call to get it reserved in another seat. When I called, they told me I was given another seat but it was not the upgraded seat. I was not offered a refund or explanation. They were rude and did not want to help me in any way. They told me I could address the issue when the people got to the airport. Never have I had such a problem. I even suggested that I might cancel the tickets and they were just fine with me doing so. Did not want to help. I kept the tickets but I will NEVER USE THEM AGAIN. I will also tell everyone I know to NOT use this site.

I booked a domestic Canadian flight from a Canadian airline. I thought the prices would be in CAD. They only reveal the prices are in USD AFTER confirming your payment. This added $200 CAD to my flight! I called immediately and they couldn't do anything. They charged me $50 USD to cancel. Very rude customer service representative. I hope the refund will come through. I'm very disappointed that Westjet deals with such a misleading company. I feel scammed.

I travel a lot and have never gone through such a nightmare as with One Travel. My flight, that I in good faith paid them for about a half year in advance, was canceled since the airline I paid them for went out of business and they did not notify me about. I was fortunate to find out 2 days before or I would have just appeared at the Cyprus Airport with NO FLIGHT!! Then, when I contacted them, they kept saying they would offer me options but NEVER got back to me with any alternate flight so we were stranded in Larnaca, Cyprus with no flight back to Heathrow - which we had paid for. I would gladly have paid the difference if they had only cared enough to find another flight to get us back to London but they obviously do not give a damn about their customers and should be shut down before they take advantage of other innocent, unsuspecting people.

When I booked my flight and rental car, I was assured (I asked at least three times) that the cost was in Canadian funds. When the amounts immediately appeared on my credit card, I was charged in American money. For me that's another 28 cents per dollar (+450.00) so I called right away to cancel. The refund came back in various smaller amounts, and new charges kept showing up in the "pending" area of my credit card. I phoned again a day later to question this. I was assured that all the money (except for a service fee of $12.00) was on its way, I just had to be patient. A week later it looks like the activity has stopped and when I add up all the debits and credits, they have kept $38.00. I will not deal with them again -- SO RUDE on the phone -- but my guess is this is how they make money -- by lying and cheating people. Don't deal with this company. They don't give a ** about you.

When booking online, prices were shown in what appeared to be Canadian Dollars. After booking receipt showed up stating US dollars, I called and they refused to do anything about it, I do not recommend this company. Stay away.

After researching airline tickets Vancouver to Ottawa, I was sent a link by OneTravel.com. Their price seemed reasonable. As I was a Candian, living in Canada, buying a ticket for a Canadian Airline, to and from a Canadian city, I was choked to later find that the ticket price was in foreign currency (US $ of course). In addition, they charged me for seat selection and travel insurance, neither of which I knowingly signed up for. (All in the fine print apparently) They suggested that I should have used OneTravel.ca, (who of course was not the link). After an hour on the phone, they agreed to remove their service charges only. So my ticket is now 35%+ more expensive than presented. Canadian airlines should not be supporting misleading companies such as this. Please tell anyone you care about NOT to use this company!

I bought 2 tickets in July 23, 2018 from Istanbul to New York to travel in October 2018. I was traveling since the end of September around Europe and Asia and Istanbul was our last stop. One week before to travel I realized OneTravel send me an e-mail that Primera Air was in bankruptcy and that they were not able to refund the money to charge Primera Air. I did not paid them. I paid OneTravel. I called several times and they keep saying to call Primera Air. OneTravel took my money from my account. We were stuck in Istanbul with no money to buy new tickets. We had to ask family in New York to buy us new tickets in order to come home. We were not able to travel the same day we're due.