Consumer Complaints & Reviews
I bought ticket in advance 6 months ahead. Unfortunately I have health issue and I have to cancel my ticket. So called company and ask if I can change ticket or have voucher to use in a future. With big drama finally I have voucher in my hands but... I can use it only with "United". What? I didn't buy ticket from "United" - I bought ticket from "Onetravel". Why I need to call United with my voucher and argue with them?
I'll never use OneTravel. The customer service is very bad and not helpful. Many times they hang up on me. When I asked for supervisor, I waited for 25 minutes and the line was lost. Never again.
It was written on the webpage that the cancellation is free if made in 4 hours, and the customer service is available 7/24. I booked a flight and immediately realized that I was mistaken about the airport, and tried to cancel my flight. It was around 10:30pm. I tried all the possible ways to cancel my flight. Tried to cancel online, two times. Each time received "Processing" info, but it did not work. Called customer service millions of times, got no response. Opened live chat, no response. E-mailed to customer service, no response.
4.5 hours later, received an e-mail saying that I need to call customer service in order to cancel. And when I called back, OF COURSE, since the 4 hours passed, I had to pay cancellation fee which is 25$. The customer service agent simply IGNORED my attempts to describe me trying to reach, and simply stated the same free cancellation in 4 hours script. I understand that he does not have a right to admit that the company he works at, sucks. I insisted for having confirmation e-mails for refund. Hope it works out. They are simply cheaters. Avoid them.
My daughter purchased tickets in June 2016 to come home from Madagascar after working for the Peace Corps for 2 years for herself and her friend. The company requirement is that the bank, my daughter and OneTravel be on the phone at the same time to confirm the payment before the money is extracted from the account. Since they were not able to make this happen, they cancelled her tickets. But when I looked in her account, they still took the money.
I called the company and asked why did they take her money if they cancelled the tickets. They said they didn't take the money. According to them Kenya Air took the money and we were told to get the money from Kenya Air. When I asked them for contact information, they said they didn't have any -- no phone number and no email address.
OneTravel had me go to the bank and have the bank send them a screenshot of the account proving that the money was deducted from the account. We sent them the screenshot. They still did not give her money back. I made a fraud claim with the bank in July and it will be October 2016 before I get results. I asked why it would take so long, the bank told me that OneTravel is refuting the charges! Really? My daughter is out of $1300 for cancelled tickets and now I am out of $1300 to repurchase the tickets so the last leg of the trip wouldn't have to be rescheduled. I can't see how this company stays in business. They need to be shut down.
Tried to confirm reservations my husband made for me. They requested one thing which was the email attached to billing. I interrupted my husband again! The reservations are in my name. Well after 15 long minutes, I ask for a supervisor lol. Biggest joke of all and as I type this I am still on hold for supervisor. 1 hour and 46 min and going. My poor husband tried to save a dollar. This is not the place!!!
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They directed me to the Travel Insurance Company: Seven Corners Inc., 303 Congressional Boulevard, Carmel, IN 46032. Telephone 877-444-4697. The Trip Insurance Company would not refund, saying they would “consider” my request only after completion of a Nine Page Trip Cancellation package AND proof of cancellation (which meant accepting the outrageous terms of their cancellation policy)!
For consideration of a refund, they demanded: Cancellation Notice (meaning that I had to agree to the ridiculous cancellation fees BEFORE they would agree to consider refunding my money - $50 cancellation fee AND $200 rebooking fee) [if I didn’t agree—and I do NOT – they would not process my cancellation request; which again, is not promised!!!] Proof of Purchase with a copy of my Credit Card statement (the Itinerary is unacceptable), Physician’s Statement – attached with my Medical History, Date of Birth and Social Security number! Over the past THREE HOURS, I have spoken with five Indian representatives -- Spencer (Representative), Wilfred (Supervisor), Sherry (Representative), Gilbert (Representative), Kerry (Supervisor), [the Associate from Indiana-based, Trip-Insurance Company, Seven Corners was Ryan **]. None of them was willing to provide the License number of their Firm.
I did not realize when I went to book a flight on Alaska Air that onetravel was booking my flight until it was too late. My husband had to stay another day. Called onetravel and after paying for a round trip ticket they wanted another 300 dollars. What a scam. Called alaska air and they got me another bid for less than half. Would not recommend OneTravel to anybody. My mistake. Never use them again or anybody I know.
Worst, worst, worst company ever. First of all, I had my credit card shut down because they tried to charge the same flight twice. Now that I am in my destination, I need to move my flight back for a couple of months (August to December) and I already called them multiple times and they just ignore my request. First call I made they told me it would be $2.000,00 to change my flight that was bought for $850. I called back later to double check with another person because I could not believe that was right, and since they only have ONE PERSON working per day, that was my only option.
Now they say they can't change my flight. They say the company doesn't allow it (HOW?!), I called the company twice and they confirmed me it was up to Onetravel to make the change. They have no excuse, they just say the company is denying it even when I spoke to the company already. I asked to speak with a manager and they said THERE IS NO MANAGER. I asked to speak with someone above him and he said he would transfer me to customer services, and then HUNG UP ON ME. ** scam running from India. I wish there was a way to shut this company down. How come so many people have being scammed by them and NOTHING HAPPENS?
Endless time spent waiting on hold to get simple information. Then they told me I'd have to contact the airline, and it was Expedia's number, and of course Expedia didn't know anything about the matter. All customer service will be through an Indian call center, and they'll try to sell you a car rental or hotel room. My ticket, which supposedly came with cancellation insurance, was non-refundable AND non-changeable without a fee the size of the ticket! The "customer service" will hang up on you, and refer you to the airline for answers, because THEY don't speak Spanish! I SO wish I had read this page before I bought... oh well. Incidentally, Sky Airlines has a non-working website, doesn't return or respond to emails, has maybe one person answering the phone, and has a local Chilean phone number. And they don't speak English. I don't even know if they're a real airline.
Started reading the reviews on this company and WOW. All of the reviews are correct. My flight was canceled and needed to be home for a dr appointment on that Friday. So I figured I would leave on a Wednesday to be home in time. My flight was canceled. So as I am waiting in line for a new flight I was told there was not a flight out of Tampa Florida to Detroit Michigan until late Friday night. So I ended up going to Orlando Florida and getting a flight back home on Thursday night.
So I have called to get a refund on my ticket thru these people and now they want a letter from my Dr that said I had to be back here to see him. Not only a letter but a book that contains my medical condition. Advised that is not their business, she advised me that I won't get a refund for anything. Advised I would get a attorney, she said just said "fine," they still need my medical records. Advised I also would not fly through them again with insurance again didn't seem to mind. Really are these people a joke or what? Now why people write bad reviews on them. Just a bad experience with the insurance company for my first time I have ever flown.
One of the worst experiences I have had talking to their customer service. Every agent transfers you to other agent and none of them will solve the problem. This all started when I had to cancel my reservation last year and after fighting almost a month they gave me the credit of $2500 and told me to book my new reservation within 1 yr and "use your credit." When I called them to make a new reservation, they hung up on me 3 times, and for the 4th time, they said "you will have to pay a difference of $1200 on top of the existing credit of $2500."
When I check on their website, the actual price of the ticket is $1750. Yes, they were charging me $2000 more. There is no way you can trust on these agents on what they were saying. They have got, TOM DICK and HARRY sitting in Mumbai or Delhi saying they are talking from New York, **. I have lost my $2500 and every hope of them giving me a decent ticket. If you want to stay away from travel difficulties, book directly thru airlines or use American Trusted Website to make any type of bookings.
I was shopping to buy an airline ticket for my mom from India, HYD to Newark in Expedia.com. That site compared prices with various websites. I thought I got a good deal in Etihad for my mom. It happened through OneTravel. I was not suspicious, as it is through Expedia. But after paying $1,315 for my mom's ticket they gave us fraud confirmation number. When my mom called Etihad Airlines, they said no reservation was made on her name. When I called OneTravel from NJ, those guys said, I need to pay more for them to send us the e-ticket. They didn't say this when I initially book the ticket. Then I got suspicious and went and read reviews. Very bad reviews. They are frauds. I realized this after 2 days. By then they charged my credit card. I immediately called dispute department of my credit card and disputed the charges. Now those travel agent is after me. I STOPPED PICKING UP HIS CALLS. DON'T TRUST THEM. THEY ARE FRAUDS.
Horrible experience. I paid $51 extra for insurance protection. When I tried to cancel or change my flight a couple minutes after I booked it, they told me that I was unable to do it. What is the point of paying the $51 of travel protection? It clearly says "Trip Cancellation" before you book it.
So... I never write this sort of reviews BUT given what happened today I must!! This is a scam and those of us complaining here are not just a bunch of disgruntled customers but actually Fraud Victims; my story goes like everybody else's... Flight booked, confirmation received... BUT then hell begins. See all other reviews. Had to curse and swear to get my tickets cancelled without penalty. When I actually woke up was when during one of about 5-6 "verification calls" they started to ask me questions that are specific to those used as banking/credit card security questions. Wow! And this was after they managed to trick me into even sending them a photo of my credit card front and back.
Well after the outright "phishing" for security details related to my card account I did pull out... But bear in mind that Payment Fraud Prevention is my actual profession!!!??? So man are these guys clever. Now luckily due to my profession I have access to some research tools which indeed confirms that this is indeed… A ONE MAN BUSINESS RAN FROM INDIA by a well-known criminal. Basically their idea is NOT to sell airline tickets. The setup is merely a front TO PHISH FOR PERSONAL DETAILS!!! This is not a travel agency at all. The guy runs several other online stores in all different fields JUST FOR PHISHING! Avoid at any price. And yes I am confident to reveal the above facts. Thanks to the intel I have been able to dig up as a fraud professional myself. Again even I fell for it but hey ho…
Purchase tickets in mid-June for traveling in August. Called them in late July for seat assignments but was told the reservations was canceled by the airline 2 days after booking (I was charged the same day for the ticket and their service commons)! They said their support team going to fix it immediately. After one week and spending hours with them, nothing done! Finally dispute the charges and rebook different flight (higher price since the time was closer to departure). DO NOT USE THIS COMPANY.
I have used OneTravel for a couple of years. This year I have had one problem after the other- mainly due to the service center. The staff, which is obviously based in India, does not understand name spellings, and it appears English. It caused me to have a cancelled hotel booking for no obvious reason and another booked under my middle initial.
OneTravel made my reservation to travel, spelled my name wrong with a confirmation ** and then want me to pay $30.00 (thirty dollars) to correct the spelling of my name to the airlines. Caribbean airlines told me that I will have to pay the airline $25.00 to take out that "S" in my name. My name is Margaret and OneTravel spelled my name Masrgaret.
Well I buy my air tickets from them and I needed to change the flights after a couple of days. Some things move so I contact them over the phone, email. Nothing happened. They ask me to contact them by phone and nothing. They just want your money but no customer service.
I purchased tickets for my husband and I, I noticed our last name was spelled incorrectly. I immediately called OneTravel to have this corrected, I was informed there would be a $50 fee since I had just purchased the tickets 30 min ago I asked that the tickets be cancelled. The correction was made on my last name but not my husband's. I called OneTravel again. This time I was informed I would be hearing from someone in approx 3 weeks. I got the call and an email. I was asked to fax my husband's passport, I did so as asked. One month later I sent an email asking for an update, I was informed he was taking care of other passengers who were traveling sooner than my husband.
I waited another month before sending another email asking for an update. This time I was informed the correction would not be made until one week before my husband travels. I asked if this was normal, I was informed he was too busy but if things should slow down he would take care of it sooner, I asked if there was a possibility that my husband wouldn't be able to travel, OneTravels rep's response, "I don't think so, it's a simple spelling error." Ok if it's so simple why hasn't it been corrected. I called Aer Lingus, this is who we will fly with, they can not help me as I booked through a third party.
I took to Twitter. I was lead to believe I was talking to a OneTravel rep. I was asked for the credit card info that the travel was booked with. I was promised a $100 credit for my troubles. Instead my credit card info was stolen and numerous fraudulent charges were made. Chase was on top of this, credit card canceled, lesson learned. I then tried to follow onetravel.com forum. This company selects who can follow them on Twitter. I was blocked from following them. If this is an legit business with nothing to hid you would let anyone follow you on Twitter. I did read other reviews, I should have taken them more seriously. I am disappointed in the airlines that continue to do business with this company. They treat travelers so poorly. Is there anyone who can help consumers.
OMG what an experience. I was set to book my own flights on the airline website and decided to check TripAdvisor for rates just in case. They sent me to OneTravel that quoted a "complete" price of $300 less. Well, ok, they must be a big company that get special rates, and since TripAdvisor sent me there I thought "why not"? Filled out all the info, confirmed the price, clicked on "Buy" and instead of the confirmation page I got a page informing me that price was no longer available, but would I like to pay $200 more? Immediately my phone rang.
The caller (Indian call center) identified herself as CheapOFlights and she was calling to finalize my order. So blah blah, the complete price would be $400 more than the price they originally quoted on the site (there's your bait & switch), and I better buy now because there's only 3 seats left on the flight (there's the pressure).
After a short conversation, I told her I don't know what kind of scam they were trying to run on me, I am not taking the offer, and goodbye. Fortunately I react to pressure tactics like a cat reacts to a leash. But I can see how they would trap their victims with their well-practiced script. She called me back immediately to tell me we were cut off somehow. Yes, that's what normally happens when I hang on on someone, and I again told her that I was not interested in their scam, and goodbye. I could hear her still talking as I hung up again.
Now thoroughly uncomfortable, I called my credit card company to make sure they didn't try to process the charge. While I was talking with them I said "what the heck, cancel the card and send me a new number." They agreed, no big deal to them. So I don't have to worry about my card number finding its way somewhere it shouldn't.
If you're reading this after your experience (oh yeah, after canceling my card I went looking for reviews ), I feel your pain. If you're reading this before dealing with OneTravel or CheapOFlights... OH HELL NO. In my many many years of doing financial stuff online I have never encountered a situation so distasteful. And shame on you TripAdvisor for pushing me into their arms. You've come down a few notches in my book.
Horrible company horrible service - the company is located in Maharashtra Gujarat India and is part of CheapOair... bought tickets, got a purchase receipt but two days later someone called me that the tickets were canceled. I said, "WHY?" He said when I was buying the tickets the price changed... REALLY??? Tickets that I already bought just changed on me, so instead of 14th my family ticket was changed to 23 of Feb BUT ** WHY??? Plus asked me to pay an extra 154 dollars. WHY???
We missed the family wedding and blame goes on in the family that only if I had bought the tickets through a right place we wouldn't have missed the wedding and I couldn't afford to buy emergency tickets for them but... No one should ever have to go through this. NO ONE. You buy tickets... they stop purchase... withhold your money and buy tickets for you for a later date and then same later date ticket is sold to you at a higher price. Stay away, bad practice, bad business, bad service - you will regret. CheapOair and OneTravel is same.
These people are shady. The first problem is that they use people from India to answer their calls and they barely speak English. They lied when buying the insurance that there is a 100% cancellation fee. So when I go to cancel my flight because my boyfriend and I broke up, they said that I would only get a refund if it was within 24 hours. Otherwise it would have to be an emergency in order to cancel, although they hide it away, not even providing a link next to it to look further into the rules about getting this. All it says is: Coverage Includes: Trip Cancellation, Trip Interruption, Trip Delay, Baggage Delay.
But they did say if I would like to I could change the location in which I was flying to. I said I would call back with the location and I just had to verify the dates with a friend. I called back to give them the flight I wanted and was going to switch to and then they decided to tell me then that it would be an extra $200 charged by the airlines to make the change so now I would be paying $632 instead of the $432 that I spent. The guy failed to mention this when he suggested it to me! These ** are sneaky and want to walk all over their customers in order to get money. Never again will I book with these people and I will recommend that none of my friends do either. And I am going to leave this review on any site that allows me to because they are awful.
My fiance and I purchased a ticket for a flight to and from Miami Florida. Right after the purchase we noticed the departure date was the following date and not the date we wanted so we immediately called to cancel. We received an OTP number to confirm the refund request. Then we received a letter stating the ticket was cancelled and the airlines will refund the money. After 14 days we called OneTravel. An agent answered and told us that the airline does not debit the money from the account until after 24 hours, and simply places a hold until after 24 hours.
As such if a ticket is cancelled within 24 hours the money is never taken out of the account. Upon calling the bank to verify this the bank presented us with a bill statement which showed the price of the ticket was taken out of the account 3 days after cancellation. We called back and another agent was very unhelpful. I then told him I will report this to BBB, at that time he got upset, began yelling, and told me policy does not allow him to assist me now that I mentioned BBB. We were then resorted to the painful and time consuming dispute of these charges. Do not buy from this company!
3 days before the trip I checked to confirm the car rental through OneTravel. I was told everything was a go and a confirmation # given. Upon arrival I called the contact # and was told the company I was assigned to was out of business and another company was to cover their contract at the same cost to me. After a 5hr flight and about an hour phone conversation with the company who was supposed to cover the agreement, I was charged three times the agreed price for the car. Super rip, I feel as though my pocket was picked. From 89.00 to 300.00--very unfair!
I bought two one-way tickets from Salt Lake City to Madison, Wisconsin for my disabled brother and wife with the travel protection plan for an extra $50.00. Had to cancel flight because they weren't up to it. Went to cancel and here is what they told me. Even though I paid them an extra $50.00 for this, I have to pay a "cancellation penalty" of $200.00. I have to file a claim with the insurance company to get my money back. When I explained that this was not discussed with me when I booked, and it is not on my confirmation, they said it was in their policies link. I don't see a policies link. I am currently on hold to speak to the manager about this, and it has now been 42 minutes.
OneTravel deceived me to buy ticket and they never mentioned that I could not change the schedule. They wanted me to transit in Norway for 21 hours and when I refused they now said my ticket was nonrefundable. They also gave my accounts details to Travel Guide Insurance and WCT insurance who also stole money from my account. OneTravel is a complete group of thieves.
A friend and I booked a flight from Amsterdam to where we thought was Oslo. Agent never told us airport was 1 and 1/2 hours outside of the city. When we arrived, there was no one in the airport to speak with and no bus was there. We ended up taking a taxi for 250 euros!!! Take care what airport they send you to.
Purchased RT air ticket in Feb 2016 and had to postpone trip. OneTravel issued credit for $588.19 and I was charged $50 change fee. Tried to use the credit today and accepted a penalty of $135 for another ticket but 2 different agents insisted ANOTHER $100 fee for no reason. I asked for supervisor but they both had no explanation and hung up.
I bought a flight to Medellin from Santo Domingo with OneTravel, feeling well about the good interface in their web page, must admit is rather friendly. Regretfully, they cancelled the flight and sent me an email saying that I requested such thing, I immediately tried to get in contact with them--hard thing to do, called more than 10 times to both of their phones and nobody answered, left several emails and nobody answered.
Only the chat service worked and I must admit that is an awful service because of the time you need to wait (more than 20 min), plus the application doesn't work well for typing. The chat operator told me that my bank did not authorize the purchase, I told her that I personally contact the bank to let them know about this flight and that this have NEVER happened to me, after buying more than 10 flights with that credit card. Plus, why don't they notified me before cancelling the flight? I needed it to buy a more expensive flight with a worst schedule and wait 2 weeks to get my money back!!! Please, I took my time to do this, do not buy from them.
I was sent to OneTravel after wanting to purchase a round trip ticket from Milan to Valencia. I placed my CC info in to purchase the ticket through the ONETRAVEL website and received a notice that the ticket was NO LONGER AVAILABLE and my CC was not charged. I then went on to purchase another ticket only to find in my bank account that the original ticket WAS charged to my account but not through OneTravel. It was charged DIRECTLY through Ryan Air. So then there was no order number or trace that OneTravel had anything to do with the booking. Now Ryanair will not refund the fraudulent charge by OneTravel and OneTravel has been giving me the runaround all day claiming there is nothing they can do even though my CREDIT CARD number was CHARGED. I was never on the Ryan Air website during the first transaction try.
Ryan Air representative even ADMITTED that they saw the ticket was charged through an outside agency, not by me, but will not give me the full refund that I have a right to. And now OneTravel is stating that the Ryanair rep later took back that it was purchased through OneTravel, but I didn't hear that because they HUNG UP on me when I was in a conference call with both OneTravel and Ryanair. My only explanation is that Ryan Air and OneTravel have some kind of underground scam going that hides each other's faults through the excuse of "computer glitches". Now 200 euros was taken from me and will never be returned because of their 'faulty' computer system.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
OneTravel is a Pennsylvania-based travel website that was started in the mid-1990s.
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- Best for International and budget travelers.
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