OneTravel

The attention given was very courteous and attentive. Explain clearly and promptly. The offered restraints were correct. Although the fares charged were expensive, and according to what he informed me that they were a penalty, I did not understand that, since the airline was the one that canceled the trip and not me and why would I have to pay more, that is not correct.

I wish I could give them less one star. I booked a ticket with them to fly from Monterey, CA to Lexington Kentucky on 04/15/2020. When COVID-19 hit, I was under stay-at-home orders, no airport, no trips, nothing. I canceled my trip and disputed the charge through my credit company and I received a refund. One Travel contacted after one year on June 11 2021, trying to collect the amount they refunded. After a long struggle with their customer service, including hanging the phone on me, claiming they know nothing, or the issue has been resolved, and I should ask my credit card company. I ended up paying some of the money they refunded to close the case. I will never travel with them again. Every single company in the U.S. supported their clients during COVID-19, except from OneTravel.

When I say this was the worst experience in my life you won't believe me. Ok so I was charged 2x for luggage and I still don't believe it was my fault but they claimed it was. After arguing for days and waiting on a call back a guy with a horrible attitude named Brock stated he could give me half back. I stated that was unacceptable. He then said I would get the full amount back in 7-14 days. Can you believe that once we hung up he called me from a line in Turkey and said these exact words “You cant board the flight **.” I could not believe he did that. I called back to report him and a Chase answered and basically said he doesn't care about that and to call Spirit for a refund. When I tell you I am contacting everyone from ConsumerAffairs to the better business bureau. This is beyond crazy. I've waited on hold about an hour too waiting for a supervisor. This company needs to be shut down.

I bought airline tickets in February of 2020. Have not been able to make contact with this company to request a refund or find out what to do. I spent over 4,000.00 on tickets and can't get an answer from my emails or get them to answer a phone call. Please do not use this company for your travel needs. Buy directly from the carrier. They have to answer your calls. Today, I have been waiting for over 2 hours so far.

I booked a flight that was advertised as fully refundable and flexible. And according to the airline's terms it is. Then I fell for another scam that said by buying their "Premium Support" package I'd avoid paying them a cancellation fee. Yet, they are charging to cancel. I contacted the airline and they said the ticket is not even valid! ​If an ticket is offered cheaper by an agent, most airlines do a price match. So save yourself the trouble and avoid these scammers

I got flight ticket August, 2020. After that airline canceled the trip. Until now I didn’t get my refund. Every time I call customer service I hear different story. Six months I didn’t get my refund back.

I had an Affirm loan for this flight and because of the pandemic, I only got to use the first flight since this company can't even reschedule and offered refund. Haven't gotten the refund from them since August 2020 when they "issued" the refund to the virtual card from Affirm. Affirm has said that they never seen the refund. I've been following up every month and have never received any reply since October. Just freaking refund the money and stop being shady.

I live in Calgary and booked an Air Canada flight to Toronto through OneTravel.com. We paid USD $ 24 commission to OneTravel for booking 4 tickets. Toronto locked down within 24 hours after our booking because of COVID-19. We contacted OneTravel for the cancellation of our flights with 29 hours of our booking. We shocked to hear they asked for cancellation charges of USD $35 per person and we had 4 tickets. Air Canada wasn't charging any cancellation charges. It was OneTravel.com who was ripping us off. After a heated argument, they reduced the cancellation charges from USD $35 to USD $12.5 and we paid them USD $50 in cancellation charges.

I have bought at least 6 times with them, a return flight so I know well. CheapoAir and One Travel are the same company. You will browse and get a really really cheaper price for your trip. When you start filling everything and click on confirm booking there will be a message popping "This fare is no longer available" or "This flight is no longer available". Next, they will show some other suggestions to book the flight which will be higher in price. Once I also found that the price directly with the airline was lower than the fare offered by CheapOair and One Travel. Their bookings are not confirmed until last moment even though they send you confirmation email. My booking was done in Air France and 15 days of my trip, I received an email from KLM that the booking is confirmed with them.

We were given a credit for a flight due to covid cancellations back in March. We went to re-book a new flight now in November to use the credit. Only to find out rebooking is more expensive than the credit. This whole company is running a giant scam. They don't inform you of anything along the way otherwise we wouldn't have booked it. Ordering a new flight was cheaper than using a credit based on this system which is hidden until it's too late and then No refunds. On top of all this the woman dealing with us on the phone was extremely condescending and arrogant about the whole process. Absolute joke of a company... If I could do zero stars I would.

Me and my friends booked flight tickets early this year around March, from Saskatoon to our home country Malaysia. A few days later we received an email regarding a cancellation in our flight without any updates on how to proceed with the refund or rescheduling. We were international students studying in Canada and had to call the agency which is based in the United States, they reaffirmed us they would call us the next day. After two days, without any updates and with the travel date just one week away we decided to call again. Due to the suspension of Philippines Airlines until the end of April, the agency had required me and my friends to cancel our booking with a fee of 140 usd (cancellation fees) in order for me to acquire airline credits for the next booking.