OneTravel Reviews

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About OneTravel

OneTravel is a travel website that offers booking services for flights, hotels, cars and vacation packages to destinations throughout the U.S. and across the globe. OneTravel offers discounts at over 84,000 hotels worldwide and compares flights from more than 600 airlines. OneTravel members earn reward points for each dollar members spend on the site, which they can use to get cheaper prices on future flights or hotel stays.

Pros
  • Last-minute deals
  • Low prices
  • Multiple ways to search
  • Price match guarantee
Cons
  • Booking fees
  • No refunds

Helpful Reviews

Barrie, ON
Verified purchase
The travel representative was very polite & took the time to make sure I understood details of my flight. I have been booking my flight in the past several years & yes I’ll defini...

Read more

Barrie, ON
Verified purchase
The travel representative was very polite & took the time to make sure I understood details of my flight. I have been booking my flight in the past several years & yes I’ll defini...

Read more

What is OneTravel?

When you use OneTravel, you can search for travel accommodations by destination and flight, simplifying the search process and letting you quickly and easily find the best options for your trip. You can also search by travel theme, flight type and flight price.

OneTravel also lets you book hotels, rental cars and vacation packages. The company offers last-minute deals on hotels and discount codes to save money on flights and vacation packages. You earn reward points for each dollar spent on the site, and you earn double points when you book using the app.

If you find a lower rate on OneTravel or another U.S.-based travel site within four hours of booking, OneTravel will credit or refund you the difference. After four hours (but no later than 24 hours), you get a $50 coupon for future bookings if you find a lower price.

OneTravel ticket fees

OneTravel may charge a service fee when you book with them. Fees are charged on a per-passenger, per-ticket basis and are usually nonrefundable. OneTravel charges the following fees:

  • Plane tickets: Up to $35
  • Hotel bookings: Up to $32 a night per room
  • Rental car reservations: Up to $25 per rental

OneTravel also charges fees for flight cancellations and exchanges. See the tables below.

OneTravel cancellation fees

Within 24 hours of booking24 hours after booking
Domestic$50$50
International$75$50
Business/first class (domestic)$75$100
Business/first class (international)$75$100

OneTravel exchange fees

Within 10 days of new travel dateBeyond 10 days of new travel date
Domestic$150$100
International$250$200
Business/first class (domestic)$250$200
Business/first class (international)$250$250

OneTravel FAQ

Is OneTravel safe to book with?

Yes. OneTravel has a fraud prevention team. If you have any unauthorized charges on your credit card after booking with OneTravel, you pay nothing.

Does OneTravel do returns?

Most flights, hotels, vacation packages, prepaid car rentals and service fees are nonrefundable after 24 hours of booking. Flights are nonrefundable and nontransferable. Name changes are not permitted. You can cancel your ticket within 24 hours for a fee. You might be able to exchange your ticket for a different date.

Where does OneTravel have flights to?

OneTravel has flights to domestic destinations in the United States and international destinations across the country.

Still have questions?

Is OneTravel legit?

OneTravel is a legitimate option for anyone looking for travel deals. You can book flights, hotels, car rentals and vacation packages through the site and manage your entire trip on the platform. Travelers looking for cheap flights and last-minute deals benefit from using OneTravel, but keep in mind that most bookings are nonrefundable. The company charges booking fees as well as cancellation and exchange fees.

OneTravel Reviews

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    How do I know I can trust these reviews about Onetravel.com?
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    Page 1 Reviews 0 - 10
    Refunds & PayoutsBilling

    Reviewed April 15, 2026

    Booked a ticket with One Travel, and due to the Middle East conflict, the airline canceled my flight. It has taken more than a month to receive a portion of my refund from one travel company. They told me the rest could take up to two billing cycles.

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    OneTravel
    Response from OneTravel

    Very sorry for the inconvenience, this is being reviewed by our customer support team and someone will reach out to you for assistance.

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      Customer ServicePriceRefunds & PayoutsStaff

      Reviewed March 30, 2026

      We went to Tahiti on French Bee Economy Plus. For our return flight we were put in Economy. We call customer service numerous times only to get into an automated phone loop. When we were able to connect with customer service they were no help. Also on offer to reimburse us for the different in flight cost. I will never book through One Travel again!

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      OneTravel
      Response from OneTravel

      Unable to validate review or reservation.

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      Customer ServicePricePunctuality & SpeedMaintenanceStaffHonesty & TransparencySales Tactics

      Reviewed March 21, 2026

      I had one of the worst travel booking experiences of my life with this company. I booked my flight months in advance, trusting them to handle everything professionally. Instead, I was left completely stranded when my flight was cancelled due to the situation in the Middle East. Here’s the most frustrating part: I didn’t even book directly with the airline, yet they kept pushing responsibility onto the airline and telling me to “wait.” Why should I wait? I paid you for a service. You chose the airline. You should be accountable for fixing the situation not passing the blame.

      For over a week, I called every single day trying to get help. Every time, I got the same useless responses. No urgency. No effort. No real support. It honestly felt like no one cared at all. The staff were unhelpful, dismissive, and completely lacking in empathy. Then, after wasting days of my time, they finally “found” an alternative flight only to tell me I now had to pay extra because it had been more than 14 days. Are you serious? The delay was entirely on their side. I was actively chasing them every single day while they failed to do their job, and now I’m being penalized for their incompetence? This company talks about customer satisfaction, but that couldn’t be further from the truth. The only thing they seem to care about is money. No accountability, no reliability, and absolutely no respect for their customers. If you value your time, money, and peace of mind, avoid this company at all costs.

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      OneTravel
      Response from OneTravel

      Unable to validate the review or reservation.

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      Customer ServicePunctuality & Speed

      Reviewed Feb. 19, 2026

      Do not use this platform. When we had a state of emergency 4 weeks ago and airlines sent emails to customers to change flight I reached out to One Travel. Spent 1 hour on phone being transferred multiple times. Was told I could get a travel credit. Waited 4 days and then airline denied request. Lost all my money. Complained again and nothing happened. Worst experience.

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      Customer ServiceRefunds & Payouts

      Reviewed Jan. 28, 2026

      I have had a dreadful experience with OneTravel. ** Kim is running a shady business putting people second and in a place where you have nowhere to turn. I asked to change my departure date and was told the only available seats were business and I would have to pay the full fare on top of my economy ticket. I spoke to the airlines in question and they said this isn't correct. They are going to INVESTIGATE OneTravel and get back to me. I also reported them to Better Business Bureau. They locked me into to the date I wanted to change, leaving NO options but to lose my entire fare. And there wasn't any notification that they DO NOT REFUND fares once purchased. It was sickening. Check out Product Review online.

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      Customer ServicePriceRefunds & PayoutsBillingRates

      Reviewed Jan. 11, 2026

      My experience with them terrible today. They ask for credit card info. then sent me forms that asked for my c.c. info. Again, then they quote me one price, then sent me a higher price, then asked them to canceled, said they could not, then manager came on phone, said same, then said OK will return, after I said will call Amx now. As of now no refund. Amx disputed Trans action, will investigate. Stay tuned in past just okay, but always problems.

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      OneTravel
      Response from OneTravel

      We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive, and we want to make things right. Please reach out to us at feedback@cheapoair.com with your booking number and contact details so we can look into this and assist you further. We’re here to help and look forward to resolving this for you.

      Customer ServicePriceStaff

      Reviewed Nov. 5, 2025

      Totally fraud happening. I booked ticket from Karachi to Regina on October 20, 2025 and OneTravel cancelled this booking on October 27, 2025. On calling the customer services I was told that it is my fault if ticket got cancelled. OneTravel charged me USD 250 cancellation fee and airline charged USD 200. I told them that I never cancelled this ticket. This issue caused me losing USD200. Now Customer service rep continuously saying that it is my fault that that ticket got cancelled although I have never cancelled it. Worst experience and money loss as well. This is pathetic place to book a ticket.

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      OneTravel
      Response from OneTravel

      We have reviewed the reservation and this was booked online Oct. 21 , however, on Oct.27 someone from your registered email requested cancellation via out chat BOT. This was not done with any agent on the phone. The bot would not have cancelled it without someone initiating the chat, adding your booking number, and verifying your data such as name, and billing address. When this is done online there is an automatic cancel penalty which can be the airline fee and partially OT fee. Since you have spoken with the supervisors on Oct. 27,28 they have refunded you the full ticket value,along with the $250.00 cancellation penalty which you will receive within 1 billing cycle.

      Customer ServiceRefunds & Payouts

      Reviewed Sept. 21, 2025

      Do not book anything with this airline. They offer little to none customer services and are inflexible in reference to refunds. It’s the worst booking experience of my life. Do not use them, they will take your cash and tell you no.

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      OneTravel
      Response from OneTravel

      Thank you for sharing your feedback with us. I'm truly sorry to read about your negative experience and understand the frustration this has caused. We're continuously striving to provide efficient customer service and flexibility with booking changes and refunds, so it’s disappointing to learn we didn’t meet those expectations. I’d like to assist in rectifying the matter. Please provide your booking reference, and we will work on resolving this for you as quickly as possible. Your satisfaction is important to us, and we appreciate the opportunity to earn back your trust.

      Customer ServiceStaff

      Reviewed July 17, 2025

      OneTravel changed my itinerary 10 days ago. I fly in September and no agent is available to discuss. We spoke briefly and I was directed to contact the servicing airline. After this, I was redirected back to one travel. This needs to be resolved. Yes I received a link for available changes, yet the links don’t work. Customer Service is the most important thing when selling products.

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      OneTravel
      Response from OneTravel

      Thank you for your feedback. We have reached out to this customer for additional information.

      Verified purchase
      PricePunctuality & SpeedRefunds & PayoutsStaff

      Reviewed June 14, 2025

      So I had a flight booked for the 3rd of June that I had to cancel within 4-8 hours because of a family emergency. I contacted customer support about the issue they gave no help. They did not allow me to take another flight at a later date, nor refund me for the flight I was going to miss based on my circumstances. Now my bank says I’ve been charged by the same company and I’m trying to figure it out.. This isn’t a travel site I’d recommend to anyone. Ever.

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      OneTravel
      Response from OneTravel

      Thank you for sharing your review. We regret that it has not been a satisfactory experience. As an agency we must abide by the rules set by the airline and agreed to at the time of purchase.

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      OneTravel Company Information

      Company Name:
      Onetravel.com
      Year Founded:
      2008
      Address:
      1050 E. Flamingo Rd.
      City:
      Las Vegas
      State/Province:
      NV
      Postal Code:
      89119
      Country:
      United States
      Website:
      www.onetravel.com