Consumer Complaints and Reviews
Booked a quick flight with OneTravel online when another company, JetBlue, changed my flight to a 4 or 5 hour layover. Only reason I got a refund from JetBlue was because they had no other option they could provide. I was lucky. These were non-refundable tickets. I booked w OneTravel online then to my horror saw ALL these negative reviews. Most are people complaining about trying to refund non-refundable tickets. But that is what they are! If not lucky you are stuck. That is told to you upfront. So the OneTravel experience and booking was fine, no problem, no hassle, and deserves a good review because it saved me money and a 4 or 5 hour layover! 5 stars happen!
Booked online. Was sent a confirmation email. Two days later, I received an email thanking me for cancelling my flight?! I had to call to determine what happened - which apparently is that your CC, address, and CVV is not sufficient and they have to call your bank for verification... Which, despite my AMEX being open 24/7, took them two days. I don't know if this is a lie or they're just THAT incompetent but either way... STAY AWAY.
Big time no no no deal what you save on so "good deal ticket". You will waste on countless hrs to deal with issues. Lot of them. In my case 121.60 overcharge for extra I did not order not authorized on. I'm in excess of 10hr into this issue and not resolved yet. When one get refunded 4 days later they charge again and you are there for another 10 hrs.
I recently tried to book my tickets from Australia to Cambodia. I usually use webjet or hopper to do so but this time I went for this so called travel agency. They havent been able to book my tickets for some reason. I had to call their customer service and after a long wait someone who barely spoke english took the call only to hang up on me after 30 seconds. Had to call again and provide them with extra information (webjet and hopper never has required that sort of information) so now they are contacting the bank. Moral of the story: JUST DONT BOOK YOUR TICKETS WITH THEM. Disgusting customer service and now Im stuck with them. Just hope they dont scam me.
I booked a flight to see my son in Phoenix, AZ. I needed to switch my flight from 6:00 am to 3:00 pm the same day and they wanted to charge me $500.00. I have a package that said I could cancel up to 24 hours ahead of my departure. I asked if I could do this and they told me there would be no refund. The people I spoke to had trouble speaking or understanding English. It was frustrating. Save your time and headache and stay away from these crooks!
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I booked my 3 tickets for me and my 2 kids. The price on my receipt was not the same as what my credit card was charged... my credit card was overcharged and attempt to get this rectified was even more horrifying because customer service representative was rude. Could not transfer me to manager as per my request instead hang up me. Warning all good customers to NEVER use this Travel site. I ended being charged over limit fees on my credit card. Worst experience ever. Of all the travel sites I have used in the past onetravel.com is the WORST!! Lesson learnt. Will warn my friends and loved ones.
I bought 2 tickets online using OneTravel to go from Lisbon Portugal to Venice Italy. It was one of the biggest travel mistakes I have ever made. On Sep. 9 2016 we were scheduled to travel from Lisbon to Paris and then Paris to Venice Italy. The first leg of the trip operated by Vueling using Iberia airline was delayed by 3 hours leaving Lisbon. By the time we arrived in Paris we missed our connecting flight to Venice. We went to the Vueling customer service counter to get help with getting a new flight only to be told NO WAY it was NOT their responsibility to help. We bought the tickets with OneTravel. After many discussion with them we received nothing and had to buy 2 more tickets to fly from Paris to Venice.
I have made numerous calls to OneTravel and have not received any help from the customer service reps. (horrible service, limited English) at all only to be put on hold for long periods of time and no resolution. I have also called the airline more than once as I was told to do by OneTravel and the airline takes no accountability or responsibility... It's been a nightmare with no end to getting a refund. This website has to be shut down immediately.
The employee didn't know what they were doing. After every questions they had to verify with someone. Then I had to cancel my booking and cost me lot for no reason. When I ask what are these charges for she was confused again. I still didn't got the proper answer for anything and really not satisfied with these company. I paid $590 to this ** company and please let people know never ever use OneTravel. Other companies are way better than this.
Bought a ticket with travel insurance, could not cancel the ticket online and when I tried to cancel the customer support as not helpful and said I could not receive a refund. WORST experience, lost my money, would never go back.
Bought tickets with free cancellation. Tried to cancel and the online cancellation didn't work... then called to cancel and the tickets were non-refundable... ended up finding a better deal going straight through Delta. Will never use OneTravel again!!
I purchased my ticket from OneTravel 3 weeks ago. It was such a BIG AND EXPENSIVE mistake. Please pay attention when you are purchasing your ticket from internet so not to land on their website. I got my ticket $40 more than my friends for the same destination (Milan to Tirana). In addition they charged me $60 commission. IN ADDITION, $20 for each luggage at the airport!!! Total, my husband and I paid $140 more than our friends for the same destination. I will never ever purchase my ticket from OneTravel again...
August 26th found a hidden charge of 70 dollars on my charge card. When I called about it they informed me it was a booking fee. Operator told me I should have booked online. I told her I did book online. She then stated that there was nothing that could or would be done. I tried to explain that no one said there was a booking fee. They had put the charge in with taxes hoping I would not notice it. Will never use OneTravel again and will make sure all my travel buddies know about their ripping people off.
This terrible company issued two tickets under one name, MY NAME and I found out while traveling from BALI to HONG KONG!!! The airline made me buy another ticket for my GF --- never use them. They said it's my mistake even though I put her name on the website, checked in online, checked in at the counter and was not allowed on the plane when stepping in!!!
I booked a ticket for a co-worker and we found out after he landed in Chicago that there was a connecting flight there. Nowhere in his itinerary does it mention Chicago, picking seats for those flights, etc. Instead of it being one stop for international travel he now has an extra flight and layover that we didn't plan for. We will not be using this site again.
I canceled my air ticket and I had been told I will be charged USD $50 but they charged me 2 times which was total US$100. I called them to ask why they charged me double but the guy and women were so rude to me. Women told me "it was a mistake, now we refunded you US$50," without being polite. They are the one who took my more money and they are talking to me so badly. And that guy should know how to talk with girls. He was the one who was ignoring to transfer the call to the supervisor and told me to be patient.
I pleased him 3 times to talk with the supervisor with all the explanation then he told me "you got your refund so why you wanna talk to the supervisor?" Who is he to ask me such question. He was trying to refuse it but finally he transferred my call after I became loud and rude to him. Lastly, the supervisor was very good. I just wanna say please if you are working for a customer, be polite. If you can't be polite take more training.
I purchased a round trip airline ticket through OneTravel.com. BIG AND EXPENSIVE MISTAKE. I'll be as brief as I can... But there were numerous problems! I purchased the flight I wanted to and from. OT confirmed it. A few days later, they changed the flight plans and merely told me about the change. Their plans did not fit with my schedule. Also, they put me on an overnight flight, which I did not want. I sent several emails and tried to contact their so-called customer service. No one was interested or wanted to help me resolve the problem. I was told to call the airlines in question -- that One Travel could do nothing, even though they had made errors.
The airlines was quite accommodating to my requests, but I had to pay a $200+ change of ticket fee, plus another $115 to change the name on the ticket, which had been an error made by OT! The whole experience was OT was overwhelmingly negative and costly. Do yourself a favor -- stay away from them. Their business should be closed down, in my opinion.
NIGHTMARE! They are deceptive and will rob you. I booked a flight from YYJ to LAX. After I paid, I was informed the flight I paid for was departing from YVR another city many hours away from YYJ. Nothing on my screen informed me of this change before I booked the flight. They never returned the full fare after hours on the phone. Beware brothers and sisters - 'ONE TRAVEL' should be called 'ONE RIPOFF'!
OneTravel company is a thief company. They are liars. Just booked a ticket over the phone and was told the total charge is $355. But after hanging up the phone, the bank informed me that I was charged $375 by OneTravel. I called to cancel it, the customer service said it was non-refundable. But they didn't tell me this information before I booked it. They did this on purpose to deceive money from us! Earlier this week I booked a round trip but it became a one way for no reason. They deducted the same price of round trip for this one way. Just google those complaints about one travel, I don't know about you, I was totally shocked and regret that I didn't check about this before I chose this thief travel agency randomly. Don't be deceived by their low price! You are gonna pay more later!
Denver airport too. The total amount is unlivable compare to the price of the ticket. It cause me to miss my flight and I got back home and I'm on the phone with OneTravel. We had a conference call with Etihad Customer service support in Manchester. The OneTravel agent admitted misleading me for not disclosing on their web or on any other means of communication of this situation.
The Etihad customer service agent had nothing to offer rather she blame OneTravel for their mistake. It Sunday today, but tomorrow first thing I will do is initiate a lawsuit against OneTravel for the stress and inconvenience they cause me. By now I should be home for the holidays and my sister wedding. OneTravel is big scam - a U.S travel agent with customer service in India. They only think are good for put you on hold for twenty minutes either to hang up or they will do it. It's a bad experience. I regret very much not googled their review. I will not recommend OneTravel to anyone.
I needed to purchase a one way ticket for my son, age 14-1/2. Given the rules of different airlines, this had to be done by telephone. I had the base ticket price from a normal internet search in front of me, then called OneTravel to make the purchase. They charged an extra $93 they could not give me a clear reason for, but as I say, I had to purchase by telephone. At the airport I found that since he was not 15 he could not change terminals from his first to second flight - so I needed to fly with him - a last minute $380 ticket for myself. Then for the second flight we had not properly been charged the $125 unaccompanied minor fee so we paid this in transit. Thus in total I paid $978 for my son to come home for freshman orientation rather than $380 if I had the ability to purchase his ticket normally.
I am angry at myself for staying on the phone more than an hour with the woman from OneTravel in India to complete the purchase rather than hanging up and purchasing his ticket directly from the airline - who obviously would have been better informed about the rules. The woman I spoke with repeatedly tried to tell me I was paying too much for the ticket and needed to have him fly through a bigger airport which would have left him with a 20-minute layover to change flights. Now that would have been an added nightmare! At least I was there to sort things out with the airline people during his layover. Can you imagine if he had been younger and on his own? In the end I sorted things out on my own, but the airline people were quite disgusted by the negligence of OneTravel to have sold us this inflated and wrong-headed ticket. They kept muttering why didn't the travel agency read the rules?
I bought ticket in advance 6 months ahead. Unfortunately I have health issue and I have to cancel my ticket. So called company and ask if I can change ticket or have voucher to use in a future. With big drama finally I have voucher in my hands but... I can use it only with "United". What? I didn't buy ticket from "United" - I bought ticket from "Onetravel". Why I need to call United with my voucher and argue with them?
I'll never use OneTravel. The customer service is very bad and not helpful. Many times they hang up on me. When I asked for supervisor, I waited for 25 minutes and the line was lost. Never again.
It was written on the webpage that the cancellation is free if made in 4 hours, and the customer service is available 7/24. I booked a flight and immediately realized that I was mistaken about the airport, and tried to cancel my flight. It was around 10:30pm. I tried all the possible ways to cancel my flight. Tried to cancel online, two times. Each time received "Processing" info, but it did not work. Called customer service millions of times, got no response. Opened live chat, no response. E-mailed to customer service, no response.
4.5 hours later, received an e-mail saying that I need to call customer service in order to cancel. And when I called back, OF COURSE, since the 4 hours passed, I had to pay cancellation fee which is 25$. The customer service agent simply IGNORED my attempts to describe me trying to reach, and simply stated the same free cancellation in 4 hours script. I understand that he does not have a right to admit that the company he works at, sucks. I insisted for having confirmation e-mails for refund. Hope it works out. They are simply cheaters. Avoid them.
My daughter purchased tickets in June 2016 to come home from Madagascar after working for the Peace Corps for 2 years for herself and her friend. The company requirement is that the bank, my daughter and OneTravel be on the phone at the same time to confirm the payment before the money is extracted from the account. Since they were not able to make this happen, they cancelled her tickets. But when I looked in her account, they still took the money.
I called the company and asked why did they take her money if they cancelled the tickets. They said they didn't take the money. According to them Kenya Air took the money and we were told to get the money from Kenya Air. When I asked them for contact information, they said they didn't have any -- no phone number and no email address.
OneTravel had me go to the bank and have the bank send them a screenshot of the account proving that the money was deducted from the account. We sent them the screenshot. They still did not give her money back. I made a fraud claim with the bank in July and it will be October 2016 before I get results. I asked why it would take so long, the bank told me that OneTravel is refuting the charges! Really? My daughter is out of $1300 for cancelled tickets and now I am out of $1300 to repurchase the tickets so the last leg of the trip wouldn't have to be rescheduled. I can't see how this company stays in business. They need to be shut down.
Tried to confirm reservations my husband made for me. They requested one thing which was the email attached to billing. I interrupted my husband again! The reservations are in my name. Well after 15 long minutes, I ask for a supervisor lol. Biggest joke of all and as I type this I am still on hold for supervisor. 1 hour and 46 min and going. My poor husband tried to save a dollar. This is not the place!!!
They directed me to the Travel Insurance Company: Seven Corners Inc., 303 Congressional Boulevard, Carmel, IN 46032. Telephone 877-444-4697. The Trip Insurance Company would not refund, saying they would “consider” my request only after completion of a Nine Page Trip Cancellation package AND proof of cancellation (which meant accepting the outrageous terms of their cancellation policy)!
For consideration of a refund, they demanded: Cancellation Notice (meaning that I had to agree to the ridiculous cancellation fees BEFORE they would agree to consider refunding my money - $50 cancellation fee AND $200 rebooking fee) [if I didn’t agree—and I do NOT – they would not process my cancellation request; which again, is not promised!!!] Proof of Purchase with a copy of my Credit Card statement (the Itinerary is unacceptable), Physician’s Statement – attached with my Medical History, Date of Birth and Social Security number! Over the past THREE HOURS, I have spoken with five Indian representatives -- Spencer (Representative), Wilfred (Supervisor), Sherry (Representative), Gilbert (Representative), Kerry (Supervisor), [the Associate from Indiana-based, Trip-Insurance Company, Seven Corners was Ryan **]. None of them was willing to provide the License number of their Firm.
I did not realize when I went to book a flight on Alaska Air that onetravel was booking my flight until it was too late. My husband had to stay another day. Called onetravel and after paying for a round trip ticket they wanted another 300 dollars. What a scam. Called alaska air and they got me another bid for less than half. Would not recommend OneTravel to anybody. My mistake. Never use them again or anybody I know.
Worst, worst, worst company ever. First of all, I had my credit card shut down because they tried to charge the same flight twice. Now that I am in my destination, I need to move my flight back for a couple of months (August to December) and I already called them multiple times and they just ignore my request. First call I made they told me it would be $2.000,00 to change my flight that was bought for $850. I called back later to double check with another person because I could not believe that was right, and since they only have ONE PERSON working per day, that was my only option.
Now they say they can't change my flight. They say the company doesn't allow it (HOW?!), I called the company twice and they confirmed me it was up to Onetravel to make the change. They have no excuse, they just say the company is denying it even when I spoke to the company already. I asked to speak with a manager and they said THERE IS NO MANAGER. I asked to speak with someone above him and he said he would transfer me to customer services, and then HUNG UP ON ME. ** scam running from India. I wish there was a way to shut this company down. How come so many people have being scammed by them and NOTHING HAPPENS?
Endless time spent waiting on hold to get simple information. Then they told me I'd have to contact the airline, and it was Expedia's number, and of course Expedia didn't know anything about the matter. All customer service will be through an Indian call center, and they'll try to sell you a car rental or hotel room. My ticket, which supposedly came with cancellation insurance, was non-refundable AND non-changeable without a fee the size of the ticket! The "customer service" will hang up on you, and refer you to the airline for answers, because THEY don't speak Spanish! I SO wish I had read this page before I bought... oh well. Incidentally, Sky Airlines has a non-working website, doesn't return or respond to emails, has maybe one person answering the phone, and has a local Chilean phone number. And they don't speak English. I don't even know if they're a real airline.
Started reading the reviews on this company and WOW. All of the reviews are correct. My flight was canceled and needed to be home for a dr appointment on that Friday. So I figured I would leave on a Wednesday to be home in time. My flight was canceled. So as I am waiting in line for a new flight I was told there was not a flight out of Tampa Florida to Detroit Michigan until late Friday night. So I ended up going to Orlando Florida and getting a flight back home on Thursday night.
So I have called to get a refund on my ticket thru these people and now they want a letter from my Dr that said I had to be back here to see him. Not only a letter but a book that contains my medical condition. Advised that is not their business, she advised me that I won't get a refund for anything. Advised I would get a attorney, she said just said "fine," they still need my medical records. Advised I also would not fly through them again with insurance again didn't seem to mind. Really are these people a joke or what? Now why people write bad reviews on them. Just a bad experience with the insurance company for my first time I have ever flown.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
OneTravel is a Pennsylvania-based travel website that was started in the mid-1990s.
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- Hotels: Travelers can find discounts at over 84,000 hotels.
- International travel: OneTravel books hotels in and flights to countries all over the world.
- Business class flights: Travelers can specify that they want business class flights so they can focus on options that match their needs.
- Rewards: OneTravel members earn points that they can use to lower the prices of flights, hotel rooms and rental cars.
- Best for International and budget travelers.
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OneTravel Company Profile
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- 1050 E. Flamingo Rd.
- Las Vegas
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- United States