Tripadvisor Reviews

TripAdvisor is a great website but you must be aware that everyone's likes are different but most reviews share enough info to get a good mental picture of where you will stay.

I decided to sign up to Trip Advisor last month to rent spare bedrooms. Had I known that it's a nightmare company to work with, I'd not done so. Here are the three main issues: It's not possible to contact the company direct for customer support even through email; I've yet to figure out how to delete my account which includes banking information and lastly, there is no accountability option for bad renters. I was forced to turn down renters exactly because of this; not being able to verify who they are. This is why Airbnb has been fantastic; it enables trust. Now if I can only figure out how to delete the TripAdvisor account. My advice? Stay away.

I wrote a factual review about the Meriton Hotel in Chatswood Sydney. I had to submit it to TripAdvisor twice before they published it. The Meriton management then responded including saying that it had made things right with me. No, they have not, they cannot. How do you make right packing and unpacking my personal possessions and removing my food from the fridge (by a cleaner) and then putting it back in some time later and not telling me about it? I requested TripAdvisor 4 times now to remove the management review. It has represented me, to a degree, an incorrect one, and I believe is against the rules that TripAdvisor say they have. It appears on rule for the little folks and one rule for the big ones.

I submitted a review outlining issues/problems with a Hotel in Costa Rica in Jan. of 2018. It took a week for them to get back to me saying there were 2 items that needed to be removed because they were hearsay. The first was a statement made to me by local police about the hotel owner typically disappearing when previous incidents involving the police had occurred. The other was my statement that the local veterinarian had told me that he would hold the owner's dog for the 10 days required for rabies isolation. My wife was subject to an unprovoked attack by one of the owner's dogs that are allowed to roam the property in a pack (1-5).

So some anonymous person by the screen name, "**," starts stalking my reviews and comments on the TripAdvisor forums. I use my actual Facebook account; this person hides behind a cartoon picture and a nickname. This person is allegedly a "destination expert" for TripAdvisor as well. I'm not sure if that's a paid position or not.

We found a bedbug in our hotel room but twice TripAdvisor rejected my review because I mentioned "bedbug." That TripAdvisor cherry-picks reviews shows that they are untrustworthy. Consumers have a right to know this information and are relying on others' experiences when they making accommodation choices. Tripadvisor negates any value of what they claim to provide when they withhold information. Disgusted.

I spent two (2) hours trying to book 2 weeks in Punta Cana, only to read horrible reviews at "Great Value" resorts. Some said, "Great!" However, the ones that were not glowing complained of the same things: Wet, smelly or dirty rooms and bathrooms, leaks, etc. We trust you to require Great Value hotels and resorts to be EXACTLY as you say, or you should remove them as a Great Value. I am SO disappointed in you!

Booked a condo in Florida 2/17/17 through Flip Key (**) for six weeks. Paid deposit, paid balance 12/30/2017. Received email saying thanks for paying balance and have a wonderful trip supposedly from the owner. On 1/24/2018, I received a text message from Flip Key saying the owner sold the condo and has canceled our reservation. We are leaving in one week to begin our vacation & now we have no place to stay. I called Flip Key & they were going to try to find a rental close to what we booked. February is the peak time in Florida and of course there was nothing available except for $400 a night places which is ridiculous. My husband called the condo owner... The owner told my husband the condo wasn't sold and that he had no record of any reservation for us.

The most absolute disgusting customer service I have ever dealt with. I booked a stay at a rental home. Listing indicates kids are welcome upon request. Let the homeowner know I have kids. He told me I should cancel. (First sign that indicates disgraceful unethical behavior.) Homeowner wanted me to cancel since his cancellation policy is no refund. He gets the money and no home for us. Contacted TripAdvisor they got him to agree on allowing children since his listing indicated children allowed. Next homeowner indicated I was asking too many questions. So I stopped questioning. After all this the homeowner hikes the price of the rental from $826 to $2000. I call TripAdvisor. They have no response as to why such has happened. I decline this insane request for price change.

I can log in to my TripAdvisor account only when I receive an email from them, and not on my own. When I go to TripAdvisor and trying to log in, they say, "Your password must be 6 at least characters," but it has 6 ones! Even when I click the link 'Forgot my password', they don't send me anything. I also can't upload my pictures to TripAdvisor website! When I write a review about a place that doesn't appear in TripAdvisor database, but exist in Google search engine with photos, descriptions, and even videos, they don't publish my reviews, and don't even explain why. For example, there is a Christ Anglican Church in Nazareth, Israel, very beautiful one. You can google it, see the photos, and watch videos, but for TripAdvisor customers' service, this Protestant Churchthen doesn't exists!

We gave them the dates of our honeymoon. Then we paid but the hotel denied our days which is fine but TripAdvisor is still holding our 1200.00$ which we need to reschedule our hotel. They have no customer service and have no reason to be holding our money. They are horrible and shame on Facebook for letting them advertise. This has taken up the last 15 hours of my life. I hate you TripAdvisor. Give me my money back you rats.

I booked a 2 night stay in Montreal at Ruby Foo's Hotel. As we neared the time to leave for Montreal, an enormous ice storm with predictions of freezing rain, zero visibility and a national weather advisory had us worrying about the 5-hour drive from Durham, NH. The day before we were due to leave, I phoned TA and was told that as long as I go the permission of the hotel in question, my $250 booking would be refunded. Of course, the hotel gave that permission and when I got back in touch with TA, the customer service rep said that upper management would not approve a refund for both nights, just the one I was within 24 hours of. TA refused to make an exception in the case of a weather emergency when travel was incredibly unsafe, and clearly cares more for their bottom line than the safety of travelers. I will never use their service again.

Last year Saud booked a villa in Spain to go on holiday through a company listed on TripAdvisor and it turned out that it was a scam and they took over 25000 euros and disappeared. After several attempts to contact TripAdvisor we finally got through and they asked us to provide proof of transfers which were emailed to them but after a few weeks of waiting TripAdvisor terminated all contacts with us and did not answer our call or emails. The scammers were advertising for months on TripAdvisor sites for months prior to July and they were allowed to do so due to lack of any adequate due diligence by TripAdvisor so in my view TripAdvisor is responsible for our loss as we would have never given the scammers any money if they were not advertising on TripAdvisor sites for so long. TripAdvisor in my view helps scammers take people hard earned money.

Earlier this year my partner and I extensively looked into traveling to Montenegro for our summer trip. In making our final decisions we used TripAdvisor extensively. What we discovered, was the reviews of our hotel, were nothing short of lies. Before going on holiday, the reviews and photos available on TripAdvisor, we thought that we were headed to a luxury hotel. When we arrived, we were faced with a vastly different experience. Since our return, we and other travelers have been in a series of disputes with TA and various holiday suppliers. Recently, we settled a claim and received a considerable amount of money back. After settling, we tried to write a review on TA. My particular review is showing.

Do not buy hotel reservations through TripAdvisor! I am a level-6 major contributor to Tripadvisor, writing reviews about hotels and restaurants and other places that I experience when I’m traveling. I was fooled into believing that Tripadvisor hotel reservation service is quite a bargain, well I was duped to say the least! First off, they do not have their own hotel reservation service, they sub out to a shady outfit called Cancelon, a sham company that seems to be sitting somewhere in India and when you call them you don’t get a corporate operator, only someone who responds with hello?

Stayed at two bad bed and breakfasts with glowing reports. Then we worked out that all negative reports were deleted by TripAdvisor at the owner’s insistence, creating impressions of much better establishments than what we recently experienced, Another tactic was for owner to switch property name. EFFECT Places with just glowing reports may not be what you think! We used to use TripAdvisor like a bible, but from now on, not anymore. Only when we see mixed TripAdvisor reviews will we consider a TripAdvisor hotel review. I.e. some good some bad reviews. What a trap!

I used TripAdvisor for many years however I have recently found that they censor reviews (just will not post some reviews) and allow the same companies to list under multiple names. Given some of my recent correspondence with TripAdvisor it is clear that many companies must be paying to be listed and others who do not pay are just not listed. I will look elsewhere for travel information and reviews given TripAdvisor's responses to this traveler.

My husband and I made a reservation in Puerto Vallarta for a 5 months rent, through TripAdvisor. The owner is ** for Bello Horizonte 1. The booking reference is **. The owner sent us an email a few days before departure to have a confirmation about our arrival, date and time, because in the contract he was to pick us up, drive us to the condo and give us the keys. We waited 3 hours at the airport. An airline representative phoned every 15 minutes to finally let him know his guest were waiting for him.

I have advertised my rental property in Costa Rica for several years on 3 different sites. Two of them (Airbnb and VRBO) have been very good, but Flipkey was always a headache. They kept removing anything that was remotely personal, and sending me nasty messages suggesting I was giving away contact information and thus breaking my arrangement with them. This was always a struggle for me, and didn't happen on the other sites, as I want to give useful information (NOT my contact info) to prospective clients.

When checking my vacation rental on TripAdvisor, I was surprised when requesting a particular date for booking that they charge an extra $25 per day on a 30-day listing as their Service Fee. This is 16.5% fee. When I called to inquire, I was told by the representative that they charge anywhere from 8% to 14%. I asked them to pull my listing from their website and was told I needed to do that myself. I tried to cancel everything, even my reviews on other properties, but my listing still shows up. Perhaps it takes a few days, so will check later. They take listings from VRBO and other rental sites and post on theirs without you knowing.

On October I contacted Tripadvisor regarding discrepancy in a rate for ANCARINE HOTEL between December 3 and December 7, 2017. During my hotel search on your website, Trip Advisor I was mislead by posted rate of $41 per night for this hotel at the days listed above. Once I was transferred to AGODA website the rate changed to $86. I was very disappointed with your website and false advertising that is why I called Trip Advisor customer service immediately (around 10 30 pm Pacific time). They requested from me the screenshot of the website that I took promptly and I attached in the email. I would like to book this hotel at this rate. Their response after 2 weeks of me calling and inuring:

When a travel site refuses to publish all comments about an establishment (hotel or restaurant) because there were negative reviews, I refuse to rely on that site. Goodbye, TripAdvisor. Your site is dishonest and unscrupulous.

I have been a contributor on TripAdvisor for many years and did so to support fellow travelers. I earned several badges they give out and at one point they even sent me a t-shirt as a thank you gift for the popularity of my posts. I never paid much attention. I have advertised a townhouse that my family owns on Sanibel Island in Florida on a site called vacationhomerentals.com. Our listing was vacationhomerentals.com/67655. Well I noticed last year that we did not receive any listing requests which made no sense to me as I was usually flooded with them. What had changed is that I was getting requests from TripAdvisor referring to an account I knew nothing about. When I tried to contact vacationhomerentals to view my photos and great reviews, etc. the site presented to be shut down with no forwarding information which I had me quite perplexed.

I used TripAdvisor extensively and had over a 100 reviews on it. I was one of the highest reviewers and had a badge in many categories. For planning my visit to Aruba I used the TripAdvisor reviews as my guide. However, during my visit to Aruba, I visited a water park and thoroughly enjoyed the visit. I wrote a very positive review in which I answered some negative comments from some of the earlier reviewers about the lack of food etc. TripAdvisor came back to me and told me I was being negative about other reviews and hence they are taking down my review. The only thing I did was be honest about my reviews. I was not happy about this and opted out of writing for this platform. I guess they were happy to see me go. I feel this is a platform that wants reviews with only positive news and nothing negative.

I've had multiple issues with TripAdvisor. They're impossible to contact by phone unless they call you. I had a few reviews on my business about a complaint that was actually not our facility. I told them this and asked for the reviews to be removed. Even tried contacting the people who left them. They did nothing. Another thing was they made our business a duplicate listing. So instead of deleting one of the listings they put closed on it so people thought we were closed down. TripAdvisor sucks!

I'm having a difficult time with Tripadvisor. I've used them for years, I have accomplished 182 T.A. reviews and visited over 500 cities which they list. I've never had a problem until now with them. Most of my reviews have been positive, don't think I ever did a "terrible". Not long ago, I accomplished a rather mundane review of a resort only a day's travel from our home. I gave them an excellent. Unfortunately, in my narrative I included the website link for that establishment. The reason I did so was to refer readers to the website's pictures as my photos did not turn out. I know it is a no-no to use links, but normally T.A. puts up a link to the website of the establishment themselves. In this case they hadn't done so. So, I received an email asking that I remove the link and repost. Which I did. But no response, looks like they have blackballed me. Maybe not.

I would not use TripAdvisor for renting a vacation home from either side, as the renter or owner. They do not communicate or care about their customer or the owners. We have it written right in our renters contract as an owner, "NO SMOKING IN THE HOME OR ON THE PROPERTY". This is written many times in customer information. Our customer allowed smoking and used a champagne bottle with a note taped to the outside stating "ashtray, do not drink". It also had a skull on the note. This was all given to TripAdvisor.

Upon reviewing a hotel in Uxmal, Yucatan, the negative review was removed by Trip Advisor at the insistence of the hotel owner. The review was accurate and the underlying complaint was well documented. I conclude that Trip Advisor is not ethical in its dealings.

I would never book my holiday again with TripAdvisor, sausage in a sausage factory feeling. Absolutely terrible customer service. Never ever again. No one is there to answer you. I think they only have two very rude and untrained staff altogether! Waste of money.

I am a cottage owner located in Wales UK and the owner support with cancellations is awful. They make you pay 120 pounds if you have to cancel a booking. If you can use another agency do so as they will take all your hard earned money. They take a large percentage unlike other agencies.

Sadly this site/app started out as a great concept but as it got popular and more commercial its become rubbish! Reviews never submit, often removing genuine, helpful reviews and the app is rubbish. Too hard removed it.

Attempted to challenge and remove an incorrect on my home. The reviewer never stayed in my property, and the review is on a home in another location. Have made countless efforts and spent many hours on the phone with these folks. These people are absolutely worthless. Don't waste your time or money.

Absolutely shocking experience. You can't exchange contact details with your tenants or property owner without paying extra above and beyond the high commissions you are already paying. Then they are supposed to give you a chance to review your guest - my guest was a money saving narcissistic repeatedly entitled nightmare who my caretakers had issues with. TripAdvisor are supposed to send a notification to review the guest but they never did - as it's my first experience I didn't know the process. Then by they lock you out of reviewing the guest after 14 days - you can only post a response to her (rubbish repeatedly) review.

I have booked a hotel in Cozumel - Mexico using TripAdvisor website in June/17 to be used in July 29,17 (only one night). My surprise was that when doing the check in the reservation was not found. I have called Tingo support right away and they attend me asked me to looking for another hotel nearby. I declined and paid from my pocket.

I was unable to gain entry to the vacation rental in Pompano Beach that I booked for a week and paid $1200. This was Labor day weekend and we had been traveling by car all day with a little dog. It was very difficult to find another place to stay on a Saturday night. TripAdvisor customer help was a joke, I must have talked to 5 different people, some in Mumbai and some in the UK. They offered their $166 booking fee, saying that they had released my payment to the owner, which I declined. It turns out that the owner had died and the property was up for sale. I have had to hire an attorney to sue TripAdvisor for my $1200. I am a 77 year old widow who can't afford this loss. DON'T USE TRIPADVISOR!

I've tried multiple times to post a negative review for a restaurant on TripAdvisor. The restaurant complains, (a TripAdvisor customer service confirmed that it was a restaurant employee), and then they take it down. They will either state that my review goes against their terms of use, which it does not, or they will say that they believe the review was posted for the wrong business. The customer service rep, when asked how I could improve the review to keep it up, will tell me that they cannot give me that information. How does that even make sense? I've edited the review countless times, and I've tried changing every possible thing in the review.

I booked a long stay at an apartment in Bergamo, Italy via Trip Advisor Rentals for summer 2017. Although the apartment description was fairly accurate, there were some issues with it. However, what really spoiled it for me and left me thinking I won't be using TripAdvisor again to book accommodation -- and probably not to leave reviews either -- was the support I received from customer service over a payment dispute. According to the TripAdvisor listing, and the rental confirmation, the payment covered all aspects of my stay, i.e. "There should be nothing extra for you to pay locally". So I was surprised when the host asked me for 90 euros 'tourist tax' as I would have expected that to be included.

After my trip I submitted 2 reviews to TripAdvisor, however none was published. It was fully ignored. Without notification and my permission they removed my reviews. I wanted to talk to supervisor about this issue, he/she wasn't available. I mailed my complaint to the department handling reviews submission, waiting for the answer.

Some six months in advance my wife and I booked a hotel through TripAdvisor for a hotel in Wyoming for two nights prior to the total eclipse in August 2017 - the Comfort Inn in Wheatland, WY, within the path of totality. We received a confirmation from them and follow-up emails on our trip. Three weeks prior to our trip my wife decided to check the web for information on the hotel. To our shock, the website declared "hotel permanently closed." We called and discovered that, a few days before TripAdvisor took our reservation, the hotel was sold to new owners. The new owners had completely booked the hotel for the dates in question and had no record of our reservation.

I went through TripAdvisor to book a unit for nearly two weeks in Denver in June. Not only did TripAdvisor charge outlandish booking fees, but somehow a third party piggybacked on this booking and charged $14.99 for "booking fees" too. How did that happen? No one seems to know. I spent considerable time trying to have the later fees removed, but to no avail. As a consequence, I'll not be booking with this company again, but will book directly with all accommodations. What a rip-off!

I needed to contact a host of a residence that I had booked with TripAdvisor. We tried to communicate but TA does not allow either party to send email addresses or phone numbers. My host said that I could maybe contact TA and they would provide email or phone. Well it is impossible to talk to a human at TA. Only pre-recorded messages giving you some things that done fit into but some very specific niche. To this date me and host have been impossible to communicate. Ridiculous that a company of the size Of TA would not have a person to field a question you regarding the service they provide. Site is fine for reference, suggestions etc. Don't ever book through them. Useless is a problem arises.

I'm not a disgruntled service provider who got a bad review. Just someone who wants to say: TRIPADVISOR NOW SUCKS!! It used to be a cool site that you could count on for decent reviews of restaurants and places as you travel. No more. Now it's just another ** site trying to sell you hotel rooms. Which means 1: you can no longer trust reviews since they are selling stuff and have a big incentive to skew the reviews. 2. You can't even find the reviews you want since they are so busy trying to sell you crap. Since they are one of about 35 travel sales sites I give them 6 months before they go under. When they were a review site, it was great. Way better than Yelp, but they decided to tank that business and try to sell stuff. The owl is also super stupid. Who is running this ** company?

I've been operating my Restaurant for over 4 yrs. In that time we've accumulated close to 100 reviews. Woke up one morning to find that we somehow only have 9 reviews which took us from one of the top 5 restaurants down to the bottom 3. Also TripAdvisor lets individuals post more than once and we have a troll who is either related to our competition or has a personal vendetta against the establishment who posts once or twice a year ripping the restaurant apart and not giving an accurate description of the establishment. Do I really have to waste money to hire an attorney to fight this crap???

I recently submitted my review of a hotel and their valet car service on TripAdvisor. I had a terrible experience that could have been alleviated but the hotel management completely has ignored phone calls and emails. I don't normally post reviews but I was so taken aback that I wrote the review to warn other patrons - this experience could easily happen to someone else. I submitted the review to TripAdvisor and received an email to thank me for the submission and it would be reviewed. Reviewed for what? There were no obscenities or biased thoughts. Just facts. The result - it would not be printed. I'm thinking maybe this "unbiased" site might actually be getting some hotel kickbacks. Beware when reading all the reviews - might not be entirely accurate.

Guest checks in and at 11:30 pm I receive a complaint from another guest about the noise coming from outside his door. I go outside and find the guest had taking our furniture outside and was holding a conversation with 4 others. I told the guest that we had a complaint about noise and that to solve the problem they would have to go in their motel rooms. Guest made a very negative comment on TripAdvisor about my requesting him to take the noise inside the rooms. I requested TripAdvisor to take this review off. They said no.

At 1:15pm today, Hawaiian time, I received a call from Hawaiian Parasailing stating that their car was at my hotel to pick me my husband up for our excursion! We had NEVER BOOKED ANYTHING WITH TRIPADVISOR OR HAWAIIAN PARASAILING!!! And we had already been parasailing today at 11:00a.m., through Extreme Parasailing! I booked directly with them last Friday in person. Refund every dime you have charged me immediately!

They cancelled my booking because I refused to answer sensitive financial info over the phone. The booking had already been verified and paid for by PayPal with a receipt. They emailed me 2 phone numbers to call one was not in this country, the other was listed as a possible scam number by Google.

Never book a vacation rental on TripAdvisor!! I booked a vacation rental for my 50th birthday and one month before the trip, the owner canceled. There was NO ONE at TripAdvisor to help me. I had family and friends flying in from around the world to celebrate my birthday and didn't have a place for anyone to stay. You cannot talk to a person. You cannot even email TripAdvisor for assistance. No response. NOTHING. TripAdvisor can care less about their customers. They had no problem taking my money and they had no interest in helping me. A bad, bad company to work with. I have gotten an attorney to help me prosecute them for fraud and breach of contract.

I wrote a very honest review about a experience I had with a bed and breakfast who had taken my deposit of over £70 and I had to cancel the holiday due to my mother being diagnosed with terminal cancer and she was given just a short time with us, so 3 weeks prior to the holiday I cancelled it through Booking.com who asked my reason for cancelling. I told them my reason and they said that they would put it to the owners to see if I could get my deposit back, I knew that there was no chance because when I first booked it I thought it was like most you could cancel prior and not have to pay but when I looked at my bank account the deposit had already been taken.

For several years I have taken the time to write numerous reviews of restaurants, hotels and attractions on TripAdvisor. Recently, their site bombards me with unwanted advertising, some of which is in the form of videos which cannot be stopped for 10 seconds. The company is impossible to contact either by email or phone. TripAdvisor has gone from being a service to travelers to another shameless sales and marketing venture. Perhaps Consumer Affairs can relay my frustration (and that of many others) to TripAdvisor. Unless there is two way communication with them, they have received my last review.

We have never said we were not going to honor the booking, where did you get this idea? You have not confirmed yet the request of canceling our automatic renewal. You have not reimbursed the correct amount of our subscription of 399€, we are still waiting. And you have not addressed the fact that once the traveler paid his deposit, his contact information will be shared with the owner. Read the owners terms of use, and apply them!!! ( 3.6.1.6 and 3.6.1.7). You are wrong, and you are illegally breaking the terms of your contract! We have spent days with this reservation, a real nightmare, that's why we want to be quickly out of your site. Today! While reading comments about your site we can see we are not the only one going through these persecutions. We used to leave comments on your site about hotels or restaurants to help others customers, but we certainly will stop that also, we don't want to hear anymore about TripAdvisor.

Booked a place, arrived with my family, only to find out they did not have the two rooms we booked (confirmed). When I left a review of the establishment that did not honor the booking, (poor review of course), they (TripAdvisor) appear to have removed the negative review. Dishonest in order to keep favor with the places that they promote I suspect.

I had been trying to get an error on my business listing fixed. They have no phone number to talk to a representative. If you call the customer service line it directs you to use the website help link. After 7 emails back and forth with the rep the problem still was not fixed. I sent an email requesting her to call me because she was obviously not understanding the issue. At that point they closed my case and I tried to reopen but now I get an email back that they will not accept the email. And to top it all off they have now flagged all the reviews I try to write on other businesses even good ones. I got an email saying my review was not accepted and that I was posting fraudulent reviews!!! Wth!!! Horrible, horrible company. I will recommend everyone I know to Google first.

We had a very poor experience at a B&B and have submitted five versions of a review to TripAdvisor. TripAdvisor continues to delete each review. I have read and re-read the TA review guidelines and if you call TA they cannot and will not help. The owners of an establishment can apparently review your submission and if it is unfavorable, they can then ask TA to remove it.

Business listing provides the words "business website" in the smallest font possible. Direct booking not easily accessed. It is my feeling that TripAdvisor is committed to Expedia etc... Maybe they get a cut of the 18% commission. I asked months ago to cancel my business listing, they assured me when my 12 month contract was up it would be cancelled. I got a notice today that is has been renewed today for 12 months. I am 4 phone calls deep into this now. Each call with periods of being on hold and redirected and now I sits and waits. Oh wait no I do not sit, I run a bed and breakfast which means I am a busy gal with much to do.

We rented a condo in Orange Beach from Flipkey which is owned by TripAdvisor. Found out they add a hefty fee to the home owner's requested amount. When we were dissatisfied with our unit after paying more than we should have for a run down place that looked great in the pictures, we received no help. Do not rent through them. They then turn it over to a local leasing agent who adds their fee and doesn't help you either.

I paid over $3,000.00 to advertise with vacationhomerentals.com and TripAdvisor bought them out. I paid for a 2 years plan which end in 2018. TripAdvisor is pushing me into signing up for online booking, which I have my own website for taking payments so they deactivated all of my accounts. I called my credit card company and since it was over 60 days I'm out of luck. So I'm out 3,000.00 dollars. Do not trust them.

I have written a few reviews on TripAdvisor over the years, and never had a problem with my reviews being posted. In this case, I wrote a review on TripAdvisor about an expected charge to our credit card after check out by Nugget Casino Resort, Sparks NV. Basically, at check in we were not informed to expect any additional room charges so when we received notification of a charge from our credit card company a day after check out, we were surprised and concerned it was in error. To summarize, the TripAdvisor review stated that we attempted to contact Nugget but kept being place on hold. My review was intended to alert other travelers of this fee that is charged after check out. We finally reached someone at Nugget who explained it was a resort fee.

I own a home on a lake in Branson, MO, USA area. I was recently sent a note by TripAdvisor of going around their referral system. I have never done this before to anyone - let alone TripAdvisor. In addition, they froze my account without input from me. They also wanted me to tell them who else I use for listing my property. To this, I suggest, they may be responsible for "restraint of trade," which is illegal in the US. I refused to give them this info.

They force you to download an app in order to write a review. Cheap shot right there. To top it off it doesn't work. Customer service is condescending, rude and incompetent. I'd advise people to steer clear from them. Also try reading other reviews... I have not seen a review higher than one star on here... Manipulative **... Avoid at all costs.

The Country Pathfinders Motor In in Dalby Australia is a fantastic place to stay. The rooms are fresh, very clean and very comfortable. The proprietors are caring and ever helpful. The location is terrific, close to Dalby's main attractions. The hosts cooks a wonderful breakfast as well.

The commercials for TripAdvisor and Trivago increase the volume of their commercials. If I doze off watching a show on MSNBC, I am blasted out of my dozing by their commercials. It's extremely annoying. I make a point to not use products or services from companies that do this. I think they get away with it, because the loudness is brief. It's like say saying "Boo!" to someone sleeping. It may be brief, but once it happens you're awake. But it's so obvious what they are doing. It seems the CALM act is just ignored. So I plan to ignore companies that ignore the act and support companies that follow it. Though it will probably take me a while to figure out who tries to follow the spirit of the act. In the meantime it is very easy for me to determine the violators of the spirit of the act and avoid their products and services.

I wrote a negative review about an experience I had in Ireland back in September 2016. In July 2017 (ten months after I wrote the review), I received an email from Tripadvisor advising me that my review did not meet the guidelines because it wasn't "authentic guest reviews of first hand experiences or second hand information or hearsay."

TripAdvisor is a worldwide travel website, that most of travelers they trust in this website, but they need to improve. This web is not fair for hotelier, most of travelers or anyone else can review the hotel in any way but the hotel can not review about a travelers what is their character and attitude during they occupied at hotel. Some of them they threaten to the hotel that they will giving a bad review to a hotel through TripAdvisor. In case they want to get any refunds or compensations. The TripAdvisor they also unfair, them self not allow some else rating them through any social Medias. How fair to the people? As now one of the best in hospitality "Airbnb" they are working in the right way. They are fair all of 3 part "Hotel, Traveller and airbnb" we can scoring each other. This a success way for WIN WIN Solution. Hope TripAdvisor will change their walking way in soonest.

Sadly from a business point of view TripAdvisor does little to protect business from customers who have "An axe to Grind" and feel they are badly done by. Even to the extent people who have been refused access to businesses and properties then get online and make false stories to discredit businesses through TripAdvisor. Contacting TripAdvisor is a waste of time as you are put on hold for 45+ minutes and often get cut off. Customer service for TripAdvisor is very poor as the only person you will talk to is the person who answers the phone. (If you’re lucky enough to get someone on the phone) Most complaints will go no further than your initial call or complaint.

Had booked a vacation rental through TripAdvisor for my son's wedding. 2 weeks before event I learned through email that rental had been cancelled without explanation or phone call even though fees had been paid in full months before. Could the rental the night before? What protection do you have if paid in full and still can have no explanation. Cancellation 14 days before booking? Advise against TripAdvisor.

I have a review I have been trying to get posted but the site or the APP have been failing and have not allowed me to even submit the post, I immediately informed TripAdvisor support. So far it has been 2 weeks and they have done nothing... they keep sending me responses like, "did you restart your computer? Did you clear your cached items?" After I tell them yes plus many many other things I have tried along with screen shots, they have done nothing. I even call them and talk to a live person since the email route does absolutely nothing, she informs me she is going to escalate the issue and will get back to me with the progress. Then I email about everyday asking for an update on the escalation, I have heard nothing in a week... the TripAdvisor support team is worthless.

In Aug 2016 I rented a Villa in Italy (Trulli Vacanze IL Bouganville, Ceglie Messapica, Puglia) We used TripAdvisor to source a good property to rent. We found that most properties were all 4-5 stars. Only when we arrived at the place we picked on the Trip Advisor's website we find out how misleading the website was. The website had a beautiful crystal clean pool and jacuzzi but when we got there the pool had green algae and the jacuzzi did not work. The place was advertised with A/C and it had one small unit in the hallway where if you ran the A/C the whole house circuit breaker would trip, and the property was in complete darkness and you were locked in the property because the gate would not work to let you out.

They do not stand by their own rental contract which they give you the option of using. They don't expect any normal behavior or actions from guests and if you cancel their reservation because of it, you will have to pay the $150 cancellation fee even though there is no reason for it. You simply asked them to refund the guest. I had a guest show up on my street to check in and he had 12 guys on motorcycles lining my street. I asked him to have them leave and he just argued with me. It is my responsibility to tell someone what is and is not HOA compliant and all he did was argue with me. So I canceled his reservation and I'm getting charged for it, even though it was in direct violation of several items in the rental agreement and in general, poor judgement, disruptive to the neighbors, etc. Do NOT list your home with them.

We have a condo vacation property that we had listed for years on VactionHomeRentals.Com. That organization was great to deal with, the Web interface was easy to use, their Support Dept. was very easy to work with. Since they have been sold to TripAdvisor, doing anything with our listing has become a living HELL. Today someone named Godfry called us and told us that our listing had been taken offline because we were not following their Terms and Conditions. The discussion was very circular and he kept changing his statements to us when we questioned him.

I subscribe to alerts for lower airfares. I get these on my email. There has never been a time when the advertised fare was actually available. I've been subscribing to this service for about two years. At least it's free. I guess you get what you pay for.

I searched TripAdvisor for a one night stay in New Paltz, NY. The prices below came up. Hampton Inn New Paltz. SAVE $8 $139. Booking.com $131. Expedia.com $139. CheapTickets $139. When I tried the links to book a room the price changed to $262. I tried the links multiple times over the course of an hour. TripAdvisor should be monitoring the businesses it allows on its site to ensure customers get the prices that are advertised.

We booked a vacation rental through TripAdvisor but we were forced to cancel due to medical issues. The cancellation was done well in advance and the owner understood and agreed to a full refund. TripAdvisor refunded part of the money to the owner but not all of it. I tried many times without success to get in touch with TripAdvisor to find out why the refund amount was short. It was like reaching Bernie Madoff's answering machine so after a while I gave up. I guess that they pocketed part of the refund. A real first class company.

TripAdvisor needs to be investigated. Without a doubt, they block bad reviews for the big hotels. This to me is fraud. These hotels pay a fee and TripAdvisor gets paid to block bad reviews and I have no doubt they write fake reviews to get people to these hotels. I wrote a review recently about the Loews Royal Pacific Hotel in Orlando. And my reviews was to the point about how much of a rip off this hotel is. And they blocked it stating that I'm accusing the Hotel of Fraud!! WHAT? This is a lame excuse just to block my review. And now that I've read these reviews here, HOLY **, I was right!! I hope people see these reviews before using TripAdvisor and Loews Royal Pacific Hotel in Universal. $400+ a night for a dump. Days Inn has better rooms. Don't be fooled by these hotels ads. You'll be sorry. Definitely stay away from TripAdvisor.

TripAdvisor refuses to print my negative experiences with hotels and restaurants. I read a review about the Mylo Hotel on Geneva in Daly City, CA. The review wasn't too bad, so I booked 2 nights at this hotel. But the terrible room and experience I had staying there will never be told to other travelers since TripAdvisor won't publish my bad 1 star review about this place! (Weird concrete, sandpaper feeling floor, only about 12 parking spaces for 36 rooms and the spaces are always full of cars (including employees). Only parking for guests is out on the main street in a bad part of city where druggies, hookers and other nasty night people roam the streets. Bathroom toilet cannot be sat down on in my room... Only works for standing and peeing.

I have placed 130+ reviews on TripAdvisor. Each time I get on the site it becomes more and more annoying. I often try to post multiple reviews after a trip and, lately, it has started making you sign in 2-3 times after EACH review. Also each time you change screens it requires a sign-in. It is now next to impossible to add businesses that aren't already there. Short suggested reviews that are completed never show up. Forget trying to contact them about anything. I would have told them directly of the issues but there is no place to do it and I got tired of signing in NINE times trying to find a location to communicate. I am not going to be a inspired to review in the future and I have never used them to book because of others who have reported issues with booking. Reviews are the basis of your business. Make it easy to do, like it used to be. Not a royal pain!

I paid for a vacation rental in Florida at 5 miles Disney, spacious villa on January 10, 2017. The full amount was pending on my credit card immediately. I received a text message at 11:48AM stating the owner has edited your booking. The owner asked for almost $100 more than what was quoted on TripAdvisor's site. I was trying to stay in my budget, so I deleted one day off my vacation. I paid the price that was advertised for the second time. However, at 12:39PM, I received another text message stating that the owner has edited my booking. I paid the owners asking price once again. After paying the additional fee twice, I received a text message again at 12:55PM. However, this time it stated "Unfortunately, the owner has canceled your booking". After all that I went through with this particular vacation rental, I figured that's fine, I'll just look for another one.

Do not use TripAdvisor for booking your reservation!!!! They advertise there are not any fees to use their site. Totally wrong!!! I recently booked a cottage for a week in Prince Edward Island, Canada and only found out after paying a 50% deposit plus the booking fee that they charged a booking fee of $163.13, or 14.5% of the weekly rate for the cottage. The remaining 50% had to be paid 28 days before the scheduled check-in date. If I were to cancel, I would be refunded only half of the cottage rate and none of the booking fee. If I did not pay the second 50% twenty-eight days prior to check-in, they would automatically cancel my reservation. If I had booked directly with the owner, I would have avoided the booking fee, would have paid a deposit of 30% rather than 50% and would have paid the remainder only when I checked in. A fairly expensive lesson!!

I searched for gites to rent on TripAdvisor and booked one that promised 4 bedrooms in the area we wanted to go for the weekend. The cost was the similar to another gite I had booked in March this year. TripAdvisor were prompt in taking my payment and sending me a receipt confirming the 4 bedroom property had been booked. I spoke with the owner by email and she said she would wait at the property to give us the key.

DO NOT do business with these idiots. I am on the national do not call list, yet these people have been totally harassing my family and I on our phone. They call OVER AND OVER AND OVER, 1 minute apart!! I had to block them with the phone company, and I also filed a complaint with the FCC. I went to their site and tried to email them, but they don't have any way for you to contact them, everything is totally automated. I can't find the email or phone number for this place.

My office made a reservation in Ramada Plaza in Holtsville, NY based on fake review on Tripadvisor. The hotel is disaster. I say it because I be here for the whole month so I wrote review and submitted to be published in their website. They have rejected twice so far. They want positive review so they can sell rooms to customers and negative review means no money. Those reviews that say good things about this hotel are fakes. If anybody has a doubt check this hotel and find out yourself.

I have a listed business on TripAdvisor. This website does not help business owners to maintain reputation but to destroy it, internet trolls everywhere leaving bad comments and reviews, regardless to its credibility. And when there is a problem, you never can find a real person to talk to solve the problem. All you can do is send email to an email address that is one off. You can't even reply to their response, and their responses are a bunch of templates with all the big words that doesn't make any sense. Their phone number page directs you to random pages and log you off instantly. I felt very frustrated when trying to contact them, dealing with computers and auto responses. DO NOT recommend!

I wrote 86 reviews to help fellow travelers from different hotels and restaurants across the world. In the past my feedback was posted and on 1 or 2 occasions revised. We visited Zanzibar in April, we stayed at Ngalawa Beach Village. Bad experience yet TripAdvisor allows owner of resort to verbally negatively comment on my review mentioning our names, but removed our reviews as there were honest negative remarks which would assist fellow travelers not to make the same mistakes.

I have a holiday house which I have let through TripAdvisor for three years. It is a superb property, immaculately maintained and cleaned and I have worked hard to keep it at the highest standard. As a result I have had 43 reviews all of which are rated excellent/5*. However, TripAdvisor have refused me a 'Certificate of Excellence', even though many other properties in the area with far fewer reviews have this badge to help with their bookings.

TripAdvisor is a complete joke run by ignorant and uneducated people (based in Germany, which tell you everything). They allow reviews to be published that are inaccurate and blatant lies - providing 100% proof to them to show how the review is fake means nothing to them. They are destroying a lot of small businesses, but tbh - who reads that rubbish on their site? I think a lot of serious reviewers don't go to their platform, but to Trust Pilot... Trust Pilot is the very best in this field and if you compare the two then you'll see that TripAdvisor is an embarrassing joke and whose days are numbered as you really CANNOT trust the options on TripAdvisor.

Our vacation property is listed in Merida, Mexico. A very troubled renter contacted me to say she had google mapped our property address just prior to arriving, only to realize that that the listing advertised in Yuma, Arizona is actually in Merida, Mexico. She and her family rented our property for 3 days for the occasion of her son's wedding, and now they have no place to stay.

When reviewing flight availabilities on the TripAdvisor App, I decided to pay the $12 to save one flight for a week. The App saved the flight for me... but for different dates than I had picked. NO CUSTOMER SERVICE available to help with it! I picked a name out of my head and left a message with Paul ** I believe. Hoping that someone could help me with it or reverse the charges. Now as I go back through my bank statement... that charge has a note on it stating it is a recurring charge! WHAAATTT?

I'm an owner of 2 vacation properties. Originally, TripAdvisor and their multiple websites offered an ideal platform to advertise. In summary of a year's worth of tracking and some additional research on my part, it appears TripAdvisor creates fictitious inquiries and sends them to their paying client's account to inflate metrics and make it to appear that your paid subscription is producing quality results. After one year of tracking on a separate spreadsheet it appears that TripAdvisor inquiries has resulted in 5% of my complete revenue. Furthermore, their subscription membership increased from $350 (I received a $50 coupon) to now $599. I have not received any new inquiries in 1.5 months.

I placed a substantial deposit on a vacation rental early in the year, on a July rental. In the early Spring TripAdvisor informed me the property was no longer available, and now they are refusing to refund my deposit until they recover the funds from their customer, the property owner. They ignored my emails, and finally I made contact by telephone (what a challenge that is!). They acknowledge I am owed the refund but they will not process it until they get their money back. Why should their problems be my problem? This is egregious and high handed from a multi-million dollar company. Man up TripAdvisor, dip into your petty cash and do the honourable thing! Seriously, is anyone in authority at TripAdvisor authorizing this despicable behavior?

This was the first time I have ever used an Internet booking agent and the experience has been far from pleasant! Upon arrival to the vacation we was greeted by a horrible smell, not sure if it is the propane gas or what, and lots so of nastiness. There was mice poop on kitchen counters, ants everywhere, spiders and many other creeping critters. I spent many hours cleaning just to try to make it stayable. I reported the problem to the owner and TripAdvisor with no response. I paid over $200.00/night for this place. It is an overpriced run down dirty place! And seemingly owner nor booking agent wants to address the situation! VERY UNHAPPY VACATIONER!!!

I booked a hotel through TripAdvisor. I made this booking a month in advance. They advertised I could cancel the reservation up to 24 hours before check in. I canceled the day after I booked it. The hotel, The Joule in Dallas, had already charged my card ($1,400.00). They would NOT credit my card back. The Joule stated the charge was non-refundable. After calling TripAdvisor, I got NOWHERE. They have people with rehearsed lines on what to say when customers complain. I had to dispute the charge with my credit card company, USAA. USAA had to start dealing with TripAdvisor. TripAdvisor did NOTHING to help me. Each phone call ended in disappointment on my end. Even when talking to a "higher up" or "manager", I got nothing. The "higher up" said exactly the same thing.

As owners of both a vacation rental and a restaurant, we have had nothing but terrible experiences whenever dealing with TripAdvisor. First of all, it is almost impossible to reach a real person. Then if & when you do, they cannot speak understandable English! Their site is VERY difficult to navigate - we have had a multitude of customers tell us that they can't find us on TripAdvisor! Also, their vacation rental calendar will NOT sync with other sites, so we have to continually go in and update it manually. Bottom line, TripAdvisor is a pain to have to deal with! This company is NOT one you want to do business with, but we are forced to because of their name recognition in the market. I wish they would just GO AWAY!!!

Last Dec, we booked a property (vacation rental) in Atlanta and the home owner cheated us after the booking was complete saying that he would not be in town and he lives upstairs in the property displayed on the website (which was not disclosed to us before the booking). We were told to cancel the booking which we did and called TripAdvisor to escalate the issue because the owner was not ready to refund the money. We called TripAdvisor at least 30 times over a period of 3 to 4 months and each time we called we had to go over the whole matter and all they did was say they will call back which they never did.

I was on TripAdvisor in order to warn people about an attraction in my town however they decided to censor my review and not post it while positive reviews always get approved and I have done plenty of research that shows that I am by far not the only one having issues or being censored. This website and its people are engaging in direct censorship for dubious reasons. Whether this is because they are paid by those companies to keep reviews positive or not is yet to be proven but I imagine it would not be hard. Needless to say they are not trustworthy and should not be used period.

TripAdvisor censored one of my reviews. They gave absolutely no explanation and not for lack of asking: I asked them five times! For the life of me, I can't imagine what was wrong with the review, but, there you have it, they censored it!

TripAdvisor took over the site we used for 9 years, vacationhomerentals.com. We only discovered this when were renewing VHR.com. The cost was 100% increase from what we had previously paid vacationhomerentals.com ($199.00) to $399.00! Vacationhomerentals.com had been very beneficial, and productive in the past, so I renewed. Big mistake!! Now we are a little fish in a big pond and have NOT received a referral that actually rented our Cape Cod home. I was always quick to respond, but still no success. Four hundred dollars wasted! I emailed them with my concerns and never received a response. Don't use the website! When we were on vacationhomerentals.com, 7-8 years, we had to turn renters away b/c rental season was fully rented. Before TripAdvisor we had multiple referrals and inquiries. Now none!

I have been a member for 10 years and I have over 2 dozen reviews published with good feedback from members. TripAdvisor used to be a good site. Not anymore. In January 2017 I wrote a negative review about a restaurant that was first rejected for not a valid reason. Their reasoning made no sense. I objected and they published it. Unfortunately each time they deny a review, you have to rewrite it, they do NOT reactivate it. They have it in their system, so I am not sure why this is not done. I rewrote the review, it was published and the manager/owner responded. The response was ridiculous, claiming it was a misunderstanding due to language issues because I wrote the review in English, he assumed (?) I did not speak the local language. I do, I am a native of that country, living in the US. All my reviews are written in English.

As owners of a vacation rental, we were forced onto TripAdvisor after they acquired VacationHomeRentals. The price for a listing increased over 500% and it is now virtually impossible to find our property through their search capabilities. It is also impossible to contact them with support issues. This borders on criminal behavior.

I did not mind giving reviews at places I visited, but every time I go somewhere TripAdvisor is right there nagging me with their messages to review etc. Nobody likes to be nagged constantly everywhere you go! Keep in mind people, you are helping them maintain their business with your constant reviews/taking your time to do so with "zero" compensation at all... not even a coupon to one of these many places you review! Today I got an e-mail asking for donations for REFUGEES!?! Really? Cause last I know, I did not vote for Hillary Clinton that supports refugees! The minute these people get into asking support for ILLEGALS is when I draw the line! Bye, Bye, TripAdvisor! Besides, it is less junk mail in my inbox daily! What a joke TripAdvisor is.

Booking by TripAdvisor not a good value. We had the most uncomfortable sleep because the mattress was very soft. We felt like sleeping in a doughnut. Additionally the hotel charged premium price to allow a dog, yet the dog relief area was totally disgusting. Needless to say my rating for a one night stay was just one star. TripAdvisor has not posted my review. Additionally we found out from other hotel guest that their hotel room was $59. Our rate was $132 plus pet fee for a total of $160. TripAdvisor site is dishonest by not posting a negative review. I do not recommend TripAdvisor to anyone.

As a small business owners at the mercy of TripAdvisor I have found that because I pay the basic fees to them I do not get the service the larger hotels get. It takes weeks for my photos to get posted. They refuse to take down the old consumer photos prior to my ownership even after I supplied the deed showing the date I purchased my hotel. In today's day TripAdvisor can make or break your small business.

I booked a house in lake region of South Carolina. Noticed there were no reviews which I usually rely on but the price and description were what we're looking for so I decided to go ahead and reserve it anyway. Noticed a few discrepancies (location and bed count) in the listing and brought that to the attention of the owner. We corresponded a few times and then several weeks later (Apr. 13) I received a notice from the owner that the house was no longer available and he was pulling his listing from TA due to they "keep moving his house across the lake and discounting the rate." I was unable to respond back to him so I clicked around to find out what I needed to do or who to call to get my credit. I read that I would receive it in 7 days.

I was on TripAdvisor for 3 years and had my property listed on it. I also have my property listed on VRBO and Airbnb. During the 3 years I have been on TripAdvisor, they have shut my account off 14 times because they claimed I included information that was "illegal"... such as rates. They do not accurately show the amounts people owe even when I set it up correctly so when a person asks me about a rate, I would have to correct it. There were other questions I had to answer and they blocked the emails and deactivate my account each time.

Be careful and not register your home on their website. They have found a system, to gather ALL PERSONAL INFORMATION, and then for no apparent reason to reject. In fact this has become a new way to create a complete database with absolutely all your personal data... which is totally shocking. So if you want to protect your personal data, Do not register.

TripAdvisor is misleading customers with regards to cancellation fees. It states that you can cancel up to 24 hours provided your stay is 60 days away. TOTAL CONFUSION AND WILL NEVER USE THEM AGAIN. Booking.com is a better website and very clear on their cancellation policy. I thought I had free cancellation as long as it was 60 days away from my stay but I did not get a refund and I cancelled in 3 days. AND MY STAY WAS 5 MONTHS AWAY. Will not be recommending TripAdvisor for any bookings in the future.

I had been letting my cottage with TripAdvisor (originally HolidayLettings) for nearly 7 years. All was good under HolidayLettings until TripAdvisor took control. Without going into every last detail of how poor they have become I will be brief and give readers the main reasons why I am no longer with them. My subscription renewal was just about doubled this year with no explanation at all. I did reply to an email that was sent to me requesting an explanation, expecting all the usual pathetic reasons they normally give you, but what I actually got was nothing. They could not even be bothered to respond to this valued customer that has been handing cash over to them for the previous 6 years. I have become very aware of what TripAdvisor are doing. They do not want owners paying subscriptions as they can make much more cash by forcing owners to use their pay as you book method.

I used to like TripAd and I have done countless reviews for it and received endless thank-you emails. I rarely write a bad review, but recently I did, for a truly awful restaurant. It was published and then mysteriously taken down, along with several others done around the same time - mostly positive. The reason given in each case was that I was connected with the establishment - totally untrue. I emailed TripAdvisor and got a nonsensical computer generated response, tried again and the same, so I took down my profile and around 90 reviews. I have to conclude that Tripadvisor is now commercially dominated and takes down reviews when they upset large customers. Shame - it used to be good - now no longer.

Trip Advisor states on their website that you can cancel a booking within 24 hours of making a booking or 60 days before a booking. We booked our stay less than 60 days of but called before the 24 hour period was up and was told we could not cancel since the landlord we were wanting to rent from had not responded and accepted our booking yet. We live in the United States and he was in Italy where we were booking. They said he had 24 hours to respond as well. At this point he had a hour left to say yes or no. If he even decided to respond. So we only had an hour to be able to cancel in that 24 hour period and they still would not let us cancel before he responded. He responded with minutes left and it did not give us enough time to cancel. The landlord then informed us there would not be enough beds. At this point we were already international and had patchy phone and internet service .

Avoid TripAdvisor at all cost. I rented 2 houses using this website and that was a fraud. I reported to TripAdvisor about the fraud and they didn't take any action. I lost my money with was 4.876.00 dollars. TripAdvisor ad could be fake and they don't take any action, the ad is still online. When I got there the owner of the house didn't even know his house was for rent at TripAdvisor. BE CAREFUL TRIPADVISOR HAVE LOTS OF ADS FOR VACATION HOMES THAT ARE JUST FAKE. Don't rent through TripAdvisor because if you get there and the owner say his house is not for rent you will lose your money 100% and there is no way you can get this refunded to you. I don't recommend TripAdvisor rentals. Be aware. Don't waste your money.

DO NOT use (SWT) DRTRANSFERS-NEXUS when you need transportation services. My family and I were on vacations at Punta Cana (Dominican Republic) and they never came to pick up us at the hotel to take us back to the airport, even though I paid them $72.00 dollars through PayPal for a round trip. (SWT) DRTRANSFERS-NEXUS is a very bad company. So, if you need transportation services do not use them if you want to avoid headaches and frustration.

TripAdvisor is okay in principle, however should you have the audacity to criticize their "world's best hotel" then your review will not be published. This demonstrates a degree of bias which would add to my suspicions that there is a financial incentive involved. Especially when it turns out that the hotel is vastly overrated. I have closed my account and vowed to never look up any establishment on TA again.

They have doubled the subscription on Flipkey (from $299 to $599) without prior notification. They lied when they said they had sent emails to homeowners: I keep records of all of my correspondence with TA, and such an increase would not have escaped my attention.

I made a reservation at the lowest price at TripAdvisor through Priceline. Turns out that when you click through TripAdvisor, they do not honor the best price guarantee even though they don't say this anywhere. When I talked to "customer service" at TripAdvisor they said "Too bad, we can't do anything about that. Not our job." If you want the best price check the hotel websites directly and then compare them to bogus low price companies like TripAdvisor.

I am simply a consumer, and in the past, I have relied on TripAdvisor for advice while traveling. Since I have used this advice, I also feel obligated to give back to the community by leaving reviews of businesses that provide exemplary or horrible service. Well, I had a very bad experience with a foreign tour company that has a 5 star rating on TripAdvisor. I wanted to share my experience with travelers, so I wrote my own review. First, this was very hard to publish. It kept getting rejected. Then, after many revisions, it finally posted. It was posted for about 8 months, and it was my most popular reviews with many helpful votes. Then, I went back on the site, and it was gone. Just gone! I didn't delete it.

In August 2016 I made a reservation through FlipKey (a division of TripAdvisor) for a 2 bedroom, 2 bath condo at the Boca Raton Condominiums located just off of South Las Vegas Blvd in Las Vegas, NV. My reservation was for four senior citizens and I specifically needed this location because it was just a block away from The South Point Casino where I was participating in the USBC National Bowling Tournament on March 8th and 9th of 2017. I made the reservation early for three reasons: (1) I knew that NASCAR races were in town that same week (along with other activities) and demand for housing would be high and more costly, (2) I wanted a location convenient to South Point, and (3) I had friends and relatives to visit so I had to plan our time right.

As a hotel owner, I don't pay them the business listing. Booking.com has very accurate reviews of the business. Anyone can post a negative review without staying at the hotel. Bad customer service. My hotel was closed and TripAdvisor posted reviews while my business was closed! How they dare to do something like that!

I am a business owner with a business listing. We are a small family run homestay, and we had one review that just made no sense at all. What I believe happened was that the reviewer put the review on the wrong page. I contacted TA (we pay them 1200US/year for a business listing) and asked them if they could please ask the review to produce a confirmation of booking which we give to everyone which would have confirmed their stay. Their complaints were so "unique" and I could not find a match for this alleged 2 hour check-in then checkout due to our place being "unbearable". It took TA one month to do nothing. After numerous calls to them one customer service agent said, and I quote "we do not do fact checks." I have had so many issues with them and their preferred answer to most of my inquiries has been: "due to our client's privacy we cannot disclose any information."

I booked a vacation rental in Nov 2016. Paid the deposit then paid in full under their trip protection plan. I received emails of confirmation from TripAdvisor as well as property owner. I was scheduled to travel 3/9-3/13 2017. On 3/5 I sent the owner an email asking about check in arrangements. No reply. I emailed him again no reply. After 3 emails I received an email back saying he doesn't do short term rentals. I called him directly and he told me he told Tripadvisor this 6 months ago and he never knew the house had been rented. Property owners do not get paid until AFTER you check in.

My son and family were lied to by a 3rd party to book at Coco Key. We were severely abused and have pictures of the bed bug bites. I still have a bed bug in a container I caught. Coco Key had my review taken down and every review I try to post Trip Advisor takes down or doesn't post. That's when I found TripAdvisor is affiliated with Coco Key. They don't care my son could have died. I believe TripAdvisor should be shut down because they are liars and do not allow people to give fair reviews. My bank refunded the money from Coco Key.

I work as a chef at Queenz Restaurant, Sitges, Spain. We offer an excellent dinner service, excellent entertainment and the price is very good. We had after 3 years, much work and effort and a lot of customer care been number 1 for the last 2 years. In 3 years we had just 3 negative reviews. We had 436 5* reviews and we feel they were well deserved. We never took it for granted.

I have 3 cabins in the area of Pigeon Forge TN. In addition to accounts with Home Away/VRBO, I have had accounts with Flip Key & Vacation Home Rentals (VHR) for several years & have been pleased with both Flip Key & VHR. Last year, TripAdvisor bought those Flip Key & VHR. Things went well in the beginning because TripAdvisor allowed the companies to continue their past practices. However, this year TripAdvisor put in their own rules. As a result, my February & March bookings dropped from over $6,000 to $0. Granted, these are the slowest months of the year, but in the 12 years I have been these cabins, I have never had $0 bookings for these months.

Never got my $50 Amazon gift card for booking and reviewing hotel I stayed in. Followed the instructions, booked from the app and reviewed my stay. There is no way to contact them. I searched the site but could not find a way to contact them. They actually posted my review but no Amazon gift card.

I booked a hotel in Kenya. I had a terrible experience. I tried to inform by posting a review. They have a policy that protects hotel owners and takes away your rights as a consumer. After posting the hotel review the hotel's GM replied and completely falsified information furthermore making a claim that my money which I was owed for an overcharge would be refunded. This was false. Trip Advisor website does not allow you to report a review or add another review. I attempted on more than 5 occasions to report the review without fail. Trip Advisor protects hotel owners and does not allow us as consumers to have any power. Do not trust them as a company furthermore they censor their reviews which makes it biased.

For those that don't realize this, you can search for reviews of restaurants and hotels on TA. If you compare the reviews vs. its other major competitor, Yelp, you will see TA has a lot more reviews. There are a few reasons for that. TA has been around longer than Yelp and TA tends to shape reviews much more so, recently than Yelp. If you write a negative review on TA and even though you are a seasoned reviewer, there is a good chance your review will not be posted or if it does, it will get flagged for removal by either the owner or someone affiliated with the business. While the exact same review on Yelp remains. If you also pay attention, you will see that management of the business gets the last say when someone posts a negative review. There is no opportunity for the reviewer to have a final rebuttal.

I was ripped off by this company. They did nothing to help me, then I received this email from a friend. There has been numerous complaints of a rental agency, Progreso Vacation Rentals. This agency has been accused of taking money for rentals from individuals for a specific property and then switched them to a lesser property when they arrive. They also have been accused of taking money and then not delivery any service. Instruction was given to the Director of Tourism to address the problems of these web sites that provide homes for rent and cause injury to the foreign community, in coordination with the Secretariat of Tourist Promotion and other state authorities.

I booked a Best Western with TripAdvisor because I like their website and consult it often for my travels. My plans changed within hours of booking. I first tried cancelling my booking online through links provided on the TripAdvisor confirmation email. No luck. The links don't lead you anywhere. Then I called the hotel for cancellation. They told me that they could not do anything on this third party booking and advised me to call Best Western 800 number. The help lady at this number told me that even they could not do anything because the reservation was made through TripAdvisor. Mind you that all these calls were made within hours of the original booking. Then called TripAdvisor 800 number listed on confirmation email. TripAdvisor told me that even they could not do anything and I needed to call the hotel directly and hung up. The bottom line is that never make hotel reservation through TripAdvisor.

The website used to be good many years ago. Lately it has become money concentrated company. Boosting review counts, fake reviews, bias for paid hotels/restaurants. It has turned into a company that focuses on monetizing, quantity rather than quality. Recently I made a forum post asking a support decision to not post my negative review of a restaurant. They straight up deleted my post without saying a word.

Honest reviews are not published, and there are too many fake ones. I have reviewed quite a few places on TripAdvisor, so not a new user. I tried to leave an unfavorable review on a hotel in Stillwater, and the title of my review was a quote from another user who said she couldn't believe the discrepancy between the great reviews and the actual hotel. I concurred completely, but TripAdvisor did not publish it, maybe it makes them look bad? If you go through the reviews on that hotel, there are a high number of brand new, 1 reviewer reviews there, that left a 5 star rating, so you know employees are making up accounts to pad the star rating of that hotel. I actually tried to "report" those reviews, must have been 25 or 30 of them over the last 2 years, but the link to do that wasn't working (tried different browser, etc.). So none of those reviews or that hotel's rating got flagged as suspicious. TripAdvisor reviews are suspect, and useless.

I help run a small zipline business called Treetop Tour in Ko Samui Thailand. Several times people have posted reviews after going on one of the 4 other zipline businesses and getting the names mixed up. TripAdvisor has been notified numerous times and DOESN'T CARE. They require your credit card info in order to let you post rebuttal and corrections, "for verification". I see their write-ups on other websites and I can tell you, they are not getting my credit card info. When I worked for one of the other zipline businesses on that island, I was instructed to post glowing reviews about it posing as a customer. Don't believe anything you read, I currently have 2 reviews (less than flattering) on my website from customers who obviously went to another business, one of them tells me she corrected it thru TripAdvisor, but it is still posted! No credibility whatsoever.

Firstly, you made sure I received the cancellation notice in my inbox but I did not receive a single email regarding balance due and its due dates. In your company's own writing "Kindly check your spam or trash folders for the reminder emails sent." If you need a copy let me know. It is obvious that if you sent notices to my spam folder that you wanted me to miss the deadline and then use this excuse to penalize me. There are many companies out there who value their customers and offer "no deposit AND free cancellation"!! It is obvious that your company do not value its customers and choose to rip them off before any services is rendered.

!!! OWNERS & MANAGERS BEWARE !!! Flipkey has stolen funds from 3 transaction bookings that I trusted were being handled trustworthy & honestly from a large company like this. Flipkey is the middle company that is accepting funds from travelers to reserve properties. However they are fraudulently withholding, & charging extra fees & sneaking past booking fees into present new ones!!

I have fake reviews from a competitor that came on 20 minutes of the 3 hours tour and complained about things we don't offer. I have guests that are showing me screenshots of reviews they wrote after enjoying the tour and TripAdvisor isn't posting them. My sales have been destroyed. It is baffling that there isn't a double sided review process like uber. Accountability makes people straighten up and think twice about falsifying reviews but why on earth are the good reviews not showing up!!! This is crazy!!! And there's no response from TripAdvisor. None. Worst customer service EVER. Worst review site EVER. I am actually consoled that others are having the same problems and will be making strong efforts for public awareness.

I attempted to book a hotel room through TripAdvisor. I selected from a list of available rooms at the hotel I wanted, entered all my (saleable) data including name, address, phone, credit card info on their page, hit enter, and got "sorry, this room is NOT AVAILABLE". It offered me another room, I selected it and hit enter, again not available. I tried 2 or 3 more of their fake room offerings before realizing I'd been had. This was a busy hotel that was filling up fast and TripAdvisor was showing rooms that were probably long gone. But they can still sell my info to mailing lists and make out nicely. I've noticed the increasing monetization of their website but never imagined they would sink this low. Done with TripAdvisor.

I made 3 hotel reservations listed by 3 different booking agents on TripAdvisor. I became concerned after reading other reviews re: TripAdvisor on Consumer Affairs and emailed TripAdvisor with only one (1) question. Are these 3-booking agents legitimate? I sent emails to Mr. Valerio ** from TripAdvisor Support, who would never provide me a direct answer. Mr. ** danced around the issue through all 3 emails. His answer, "we recommend you to contact the company through which you booked your vacation." Great! This is like saying, "we want you to order the steak at ** fancy restaurant (this steak we secretly know to be tainted), but after you try the steak and become seriously ill, do not call us. Please call the ** fancy restaurant for help."

We like to look at TripAdvisor for advice and ideas; so will continue using the site for that reason. The problem is there is no way to directly contact them for questions or help and when I submitted an answer to a question my profile picture was a picture they should not have had access to; they are supposed to use the Facebook avatar and this picture has never been a Facebook avatar. So between not being able to directly ask them without closing my account of how they got that picture and the fact that they accessed a picture they should not have been able to, I will not ever join or answer questions for them again!

The company as a whole is absolutely horrible. Wholly incompetent, continuous screwups, avoidance of customer help, dishonest. And barely gets you any booking ever anyway. I'd go with anyone but these jerks.

TripAdvisor is no longer credible. Reviews are not accurate, are posted by property owners, not guests, and do not reflect the value or safety of a hotel. TripAdvisor has no two-way communication of any kind, therefore cannot improve or correct errors.

False advertising. I recently booked a week at a Marriott hotel directly through Marriott's website at $272 per night. Today I received an email from TripAdvisor stating a much lower rate $218 per night was available and provided a link to book. After speaking with Marriott they told me I would have to cancel my current reservation and rebook. When I clicked on TripAdvisor's link the cost for 6 nights was 1632 which is exactly 272 per night. After waiting on hold for 40 minutes with TripAdvisor they informed me pricing is given to them by the hotel. I once again called the hotel who claims they don't know anything about TripAdvisor and 218 per night. Seems there is some kind of scam going on with TripAdvisor.

I don't believe 1/2 of what is on TripAdvisor. We have stayed at multiple hotels that got rave reviews, at least 4 out of 5 stars, and were extremely disappointed. Also I signed up on TripAdvisor and put in 3 reviews, 2 were positive and one negative. The Negative review never showed up on the site. I believe they are being paid by the hotels and use professional writers most of whom never visited a single site. Read the glowing reviews from several contributors and you will see the exact same language being used.

I was booking a flight from New York to Valencia Spain. In the filter blank I wrote NYC-Valencia Spain, so it gave me some results. I chose the first one (which is very cheap), and I follow all the instruction and paid. When I got the email I realized the departure location is in New Jersey. I have part of the responsibility because I should read carefully. But also TripAdvisor should be responsible, because the result is not consistent with what I put in the filter blank and I trusted it, so I didn't check!

As an owner of an apartment rental business and No. 1 in my TripAdvisor category as well as Trivago and booking.com I was surprised to receive a poor review. The review mention various details that proved that the reviewer had not actually stayed with us. For instance they weren't happy with the breakfast buffet (we don't and never have offered a breakfast buffet) and also the apartment's terrace (this apartment has not been available for over a year) and also that they had been part of a wedding party (we haven't catered for a wedding party in over a year).

My wife booked travel through TripAdvisor. They used a third party to confirm the travel, Agoda. We tried to cancel the trip and got confirmation the cancellation was confirmed but never got reimbursed for the $800+ charged to our card. We tried to work with Agoda but never got anywhere. Bad experience. Still $800+ out.

On Dec 28, 2016, while on vacation in Dominican Republic my friend and I went to a Karaoke Bar named EL CAFECITO KARAOKE BAR, IN Santo Domingo, somebody put a drug in my beer bottle, possibly, **, because the side effects, blurred vision, poor coordination, impaired judgment, I was asked to write down stuff. I was asked to pay the bill. I don't have a recollection of doing any of these acts. I was not on control of my actions, thanks God, I induced vomiting. I recovered very quickly, realizing what has happened to me. I recalled, a man in the bar, offering to drive me home, possibly to continue the assault or end my life! This is serious!!!

Buyer beware of renting a vacation house through the TripAdvisor. We had a terrible experience renting a so-called beach house for $200/night for one week in Baja California. We arrived in a dark rainy night, coming across the following undisclosed issues. When we opened a case with TripAdvisor, all we received was lip service (Case No: **). Currently, the Trip Advisor is advertising the same place for $250/night by the same owner. We seriously hope that you don't have to go through the same experience. This is especially true, when TripAdvisor blatantly ignores serious health-related issues such as mice droppings (a Hantavirus concern), and continues to advertise the same property to the public. I have attached a few of more than a dozen pictures that we forwarded to Trip Advisor to no avail.

I went to TripAdvisor to research hotels. I found that sorting by price and choosing a brand that I'd stayed before worked for me. I didn't use the sort by rating feature or read any reviews. I'd only do that if I was comparing brands where there was more of an unknown factor. Although, I do want to make sure there are more than a few reviews so I know the hotel is being used. There were a couple cool features that made TripAdvisor stand out for me. They let me book my hotel using my TripAdvisor account, which they didn't used to offer. Also, if I write a review about the hotel I stayed at, the Trip will send me a $20 Amazon gift card.

Last August I decided to give it a try to TripAdvisor Vacation rental. Decided for a place in Phuket, Thailand and paid the deposit. Everything schedule for December. November, before paying the balance, I sent a note to the local company asking to confirm my rental. Then I got the "NO, we don't have any reservation under your name or Tripadvisor for this properties. Sorry we are sold out." After many calls to the customer service, I had to put them in contact to the Thailand rental company to confirm that there was no place for me to go.

It was relatively easy and I just love the site. Lots of info and testimonials and we found the guides/trips we took through Europe and Asia to be accurate as described, and most professional, courteous and friendly.

Have found guides, hotels, and restaurants. Very good site for comparing and contrasting value. Generally accurate. Have been very satisfied with the help provided to us in planning many trips both in the United States and abroad.

I tried to book three times to go on vacation, and 3 owners, kept canceling my dates as people already there, wanted to add in additional dates at the last second. They sent me the quote, then suddenly I get "canceled"??? It's super annoying when you THINK you are "locked in" with a pricey deposit only to have to scurry to find someplace else. They ended up telling me about another "studio" in the same building, which I took, despite the one terrible review. Time was running out. It's the same price as the "updated" unit, I got booted from.

I visit TripAdvisor before every trip I take to make sure I'm prepared and visit all the highlights of whatever city I'm traveling to. It's great because it gives you insight to honest reviews, images, and tips from other travelers.

I always check Tripadvisor.com before booking anything because they have a good amount of input from real people including: reviews, pictures, links to hotel and restaurant websites etc.

TripAdvisor advertised a room for $57.00 dollars a night. I even had my fiance in a different city logged onto the site to review with me what I was seeing and considering. When we saw the offer for a Super 8 with excellent reviews, close to where we wanted to be and an excellent price, I booked. The hotel stay was wonderful. The price I was charged was anything but! How $57.00 dollars a night for a three-night stay turned into a $318.00 for the three nights is inexcusable! I called customer service, their service through CANCELON. I was told it was impossible, I could have never seen or been offered that rate. Wrong!!! Two people in different cities viewed the offer for $57.00.

I mostly use TripAdvisor to determine which activities are worthwhile when traveling. I have also used it to get reviews on hotels and restaurants/bakeries. It has been very helpful when planning trips.

I like the reviews by the other people. It is useful to me to see the opinions of others. I like the way TripAdvisor is set up so you can get an idea of what to expect from the places I will be going to see and stay.

There weren't any additional costs that I'm aware of. I go to this site mainly to read reviews to help plan my trips. I like the fact that I can download certain cities for offline viewing as well. Very convenient!

TripAdvisor, to me, is very trustworthy. I can find everything I am looking for, from Hotels to Price to Activities. Example, before taking a cruise with my family of 8, I found a reputable snorkeling trip that was well below the ship's offered excursion and noticed their packed boats of people while we enjoyed a Catamaran of 25 people. What a difference. I always use TripAdvisor when traveling especially reviews of hotels. It's easy to weed out the petty and deceitful lies people write about. I have found more great places this way.

TripAdvisor keeps up to date info about places and has the most detailed accurate info I've found. They also send frequent offers for discounts on flights, hotels, auto etc. And they have a fun to use app to use to write your own reviews.

I love to travel and consult this site before every trip to get ideas about hotels, attractions, things to do, guides and restaurants. I have also booked hotels using this site.

When I booked a villa in Florida this year it started ok, but then they sent an invitation for a villa which by description looked like the one I had booked. Sent monies only to find out it was another and I had lost my deposit.

They make it real easy to use the site & make a booking. Everything went real smooth. I always use their site before taking any trip. I usually select after reading reviews. Very helpful.

I have consistently used this site for many years now. I appreciate that one can pick and choose categories of reviews that you want to read. For instance those reviews by people who are closer in age to you, or couples with kids etc. etc. I have also contributed many reviews. The site helps me to fine tune my trips and itineraries.

WARNING! Don't EVER, EVER, EVER book a reservation through Trip Advisor! If you do, be prepared to be offered rooms that are not available, have your reservation totally screwed up and pay a 20% fee for these "services". First of all, in no place do they inform you that you are being charged a 20% premium when you book through them. And then they KEEP sending you emails offering rooms that are not available or that your inquiry has expired when, in fact, one has already booked the room.

I used Tingo Travel service to book a room for 2 nights with the understanding that I could cancel the 2nd night as long as I gave 24 hours' notice. They said it was dependent on the hotel's policy. The hotel had no issue with giving me a refund for the 2nd night, but Tingo would not allow for that, telling me it was the hotel causing the non-refund when actually it was them. Tingo is owned by TripAdvisor. Why is TripAdvisor even booking rooms now? It seems that is a conflict of interest.

I have been on TripAdvisor for about 5 years, have written 98 reviews and got lots of helpful hint votes from other travelers. I was discouraged when I noticed some recent reviews had not been published about hotels I had stayed at. It had come down to a review I had written about an Irish bar in China, it was terrible, especially seeing a western man managing the place and parading his 3-year child around a smoky bar, notwithstanding the food was terrible and the service, the place deserved the negative review it got.

TripAdvisor will abuse your email address sending liberal political positions without asking for your agreement. The CEO is a ultra liberal who thinks it is OK to send emails based on his ultra-liberal viewpoint to every email his company has. He believes we should allow thousands of "refugees" from countries we know are the source of terrorists! Avoid this business at all costs!

TripAdvisor.com, my place of employment, someone made up some exaggerated and wrong things about me, by name, online. Not only can this destroy my career but the series of events that the person claimed took place did not. Insulting me for the public to see is bad enough. Lying about my character and the series of events is immoral and against TripAdvisor's terms of service and they won't take my name off that review. I need this rectified, they don't seem to care.

While traveling in France my wife & I tried to book an AirBNB in La Rochelle through TripAdvisor. I went through their site (big mistake!) instead of going through Air BNB. When I clicked through to 'Book it' (after I had entered my credit card information) a message came up saying the site was 'not available'. It clearly stated on the opening page that the AirBNB was available. Thinking I needed to move on, I clicked on my 2nd choice and came to the same message: 'not available'. I then called my 3rd choice, a hotel, and made a successful reservation there (which cost me nothing until I got to see the room and agreed to take it). We were on the road and driving, so I closed down the computer and we headed for La Rochelle. Once there, I opened the computer and saw 2 responses, one each from the owners of the AirBNB's confirming my reservations (and deposits). I immediately emailed both back, along with TripAdvisor to tell them the error.

We traveled to Roatan, Bay Islands, Honduras, Central America, during early November, 2016. We spent 10-nights in a house that had rats defecating all over outdoor furniture nightly and sometimes during the day. Ants invaded the kitchen at night. Worse yet, a local "caretaker" is allowed to live in one of two units for rent and in our case the "lower unit" was vacated by a very nice couple who departed a few days after we arrived, and to note we got along just fine with them, the rats and the ants. A much larger and intolerable pest showed up. Manu, a Roatan local that sells taxi/tour services arrived.

I rented a house in Montaren-et-Saint Médier, France in September-October 2016 on the TripAdvisor website. The house was not at all as shown on the TA website. It was dirty, unmaintained, and uninhabitable. We were greeted by dirty linens piled in front of the washing machine, dirty dishes in the sink, half eaten food in the refrigerator and freezer, no shower head in the bathroom, dirty toilet, yard infested by ants with ant hills every foot, etc. We had to leave and get an hotel room immediately. TA contracts its vacation rentals in France to Holiday Lettings.

I booked accommodation for 10 nights over the 2016 Xmas period at Villa Cloud Nine in Seminyak in Bali in February 2016 through TripAdvisor and I paid the 50% deposit in US dollars. I paid the balance of the rental fee at end of October 2016 and within two days of making the final payment the owner contacted me to advise that our accommodation booking had been cancelled because of planned maintenance works. In total I paid US$4,587.33 to TripAdvisor which cost me AUD$6,278.37.

We rented a vacation home in Florida and was told our security deposit will be returned 10 days after move out, which was October 18th. As of today no security deposit had been returned to us. We are not able to speak to anyone, just email. They just send us emails saying the refund was released on October 18th. We were forced to send our statement to show we didn't receive the refund. The runaround is incredible and frustrating.

I was having problems with TripAdvisor's customer service. Because of this I looked up reviews of this company and found terrible ratings and I couldn't agree more. I will definitely stay away from this company in the future. I had a problem booking through them, apparently a software issue on their side, so I was not able to put the correct number traveling. We called and they said not to worry about it as the number traveling was under the occupancy limit. The owner of the property contacted us to confirm the travel number. He was also aware of the software issue concerning the occupancy levels. We had to cancel that booking due to a fire code. Although TripAdvisor admitted the problem to the property owner, TripAdvisor still wanted to keep 189 dollars as a channelization fee.

Have an old apartment? Want to fix it up quick and for free? Here's a great solution: join TripAdvisor as a property renter. Don't worry if your apartment is located in funky district. You can just change your address. List it in a nicer location than it really is on the TripAdvisor map. And raise the price! Then go fishing. After your catch pays you the full amount of the rental, email them the real address. The poor, naive traveler will make a lot of noise, claim this and that, but just talk to them a little bit. Then ignore them. Next, they'll probably go to TripAdvisor to complain to Customer Service. And guess what? TripAdvisor will support you because apartment owners are their prime customers. The traveler is the milk cow.

I have been a strong supporter of this company since its inception. I have written an incredible amount of reviews, which I hoped would be honestly analyzed. Something has occurred to corrupt this company, and I don't have enough space to itemize my complaints. I am not supporting this group online or to friends and family as I had been doing previously. Done.

I have rented properties and have never had such a bad experience. I have NEVER had a company so difficult to deal with. They outsource all of their call centers and you can't understand anyone. I've had so many questions go unanswered and I've even tried canceling my listings, but no one calls me back. They barely speak English. If you have a problem with a rental, you will have to fight and fight to try to get your money back. All they seem to care about is whatever money they're making from the owner or renter. They do not seem to care at all about the customers to the site. STAY AWAY FROM TRIPADVISOR!!!

I had a serious situation while staying at the Super 8 Motel Stillwater, MN. I wrote a review. BCA contacted shortly after, "I didn't contact them." It got handed to BCA through TripAdvisor. "Another story there, WOW." I had NO CLUE what I was about to step into with TripAdvisor & BCA. I was assigned Linda **, VP of Consumer Relations. We communicated via phone & e-mail. This went on for a few months. I explained how I along with my dog a Australian Terrier, were held HOSTAGE for 12 hrs by the Stillwater, MN Cops (Washington County). I explained "not everything at first" Abuse Of Power, Illegal Termination, Threats, etc, by the cops. No charges were ever brought or warranted on me.

Arrived at Sago Hotel in NYC and was asked to pay for two rooms when we ordered one through Tripadvisor. The hotel said they would refund the other room on Monday when the manager returned. She refunded half. Tripadvisor customer service took the complaint but did not respond.

I received a one star review from a person who was upset with our business policies! They never made a reservation or spent one night at our hotel, but complained about being inconvenienced by our reservation policies! We are a four star bed and breakfast and constantly receive four or five star reviews! When I complained to TripAdvisor about the review, they told me there wasn't anything they could do about the bogus review! What kind of people do they have making these decisions? It didn't surprise me when I see that TripAdvisor receives all one star reviews! They actually don't deserve any stars!

Through TripAdvisor, we booked Camilas casa en zona patrimonial UNESCO in Valparaiso, Chile, for 9/1-2/16. On 9/1, we spent 1.5 hours navigating Valparaiso's one-way hills searching for the place because its listed address (2-451 Urriola) was confusing. We had to climb two flights of stone steps, with our luggage. The apartment smelled of mold throughout. There was a square-meter hole in the flooring right in front of the bathroom, barely covered by boards and carpet remnants. None of those conditions had been mentioned in the ad for the apartment.

NO! NO! NO! NO to Pinecone Cottage at Joy Lodging in Eureka Springs AR. When we arrived to check in the air conditioner did not work correctly, we like it fairly cool. Owner said she would give our money back. We went elsewhere. 5 weeks later still no refund. She actually rented the cabin to someone else for 2 of the 4 nights that we paid for so we should at least get that refunded plus tax plus pet fee still nothing. DO NOT STAY HERE! (TripAdvisor refused to refund my money because the listing for the cabin does not mention air conditioning??? So, since the listing does not mention heat or hot water or non-leaking roof or absence of rats I assume that would not be covered either. Love TripAdvisor listing and will continue to rate and use their listing BUT, will NEVER book through them again.)

I am totally unhappy with Tripadvisor and their merchants. I would never book with them and never advise anyone to book with them either. I booked a trip and an emergency aroused which was life or death for myself and my unborn child and instead of reimbursing me my money I was still charged. After speaking with them and the merchant numerous times I did not get anywhere and therefore to keep me and my baby safe I did not go on the trip but was in loss of over $700. I would never ever recommend them and something should be done to close them as a business as I seen this has been done numerous times to many other people.

Property owners beware of Tripadvisor's holiday rentals agency. I had listed my property to the site and hosted a guest. I expected to get paid from holiday lettings. They claimed they paid and sent me a transaction receipt. I sent them back my account screenshot showing NO credit from their agency. My bank couldn't do anything since it concerned the bank of Americas. They kept on sending the same automated messages that the money was released from their side, and they can't do anything further. And after I called them about 10 times and spend about 200e in overseas calls, again they refused to check or help out with this. They are totally unprofessional and amateur, that is why their agency is not doing well anyways. I lost about 700e with this incident. They are outrageous. If anyone can help please do!

I need to rent a house in New England at Thanksgiving time. I found a house that would accommodate us. It had four bedrooms, was near our relatives and a plus it was close to the beach. I requested to rent it. The owner responded and said I could rent it but they wanted us to know there was no heat. Did we want to rent it anyways? I responded no, of course, we would need heat. I requested my deposit back and was refused a refund.

FlipKey division Of TripAdvisor. Found a house to rent in Ireland. Paid through FlipKey to take advantage of Payment Protection Plan. House had mold. Immediately after returning to U.S., contacted Flipkey to make claim under Payment Protection Plan. Totally blown off because complaint not made while still in Ireland. What a joke. Protection Plan never even suggested this needed to be done. This company has a 99% disapproval rating on BBB site. Bag TripAdvisor and FlipKey. Totally dishonest.

On July 18, 2016 I booked a hotel through TripAdvisor to stay at the Rodeway Inn in Chincoteague, VA. I was thrilled to get a room short notice (4 days in advance) during a popular weekend so, even though I'd never used TripAdvisor to book accommodations before and they wanted me to pay in full ($663.00), I went ahead with it. Shortly after my payment I received a payment confirmation email from a company called CancelOn (www.cancelon.com) with a receipt number AND an order id number. Then I got an email from TripAdvisor saying: Your reservation is confirmed. Your hotel reservation at Rodeway Inn is confirmed. Everything looked official, so I figured I was all set and the room was secured. I started packing.

I just experienced the TripAdvisor booking system as an holiday rental owner for the first time. A guest tried to book my holiday property and I replied to them via the TripAdvisor messaging system several times. The guest clearly did not get any of my messages as they then sent a second booking request asking me to contact them!! As TripAdvisor don't provide the guests details (until after they're paid for the ENTIRE booking, not just the deposit!), I kept sending messages via their system, some with my contact details so the guest could reach me directly. These were blocked by TripAdvisor (contact details not permitted).

The rejection, and inability to communicate directly with yourselves, unlike Booking.com is abysmal. Please check our website ** which you have rejected. Your assessment of a business application needs drastically reviewing. I do not feel I will receive a reply/response but I feel insulted that you have taken this approach. No explanation whatsoever has been given.

I have long suspected Tripadvisor artificially inflates reviews and ratings. When I left a comprehensive review about a resort in Cabo that was itemized to include things that were Good, Just OK, and Bad, I never saw my review pop-up. I re-submitted it, only to have the same thing happen again. It was nowhere to be found. I emailed for an explanation and was told that some of my statements violated their content policy (which is both vague and restrictive, especially against anything that might be deemed "negative"). Now, it was not like I used expletives or had my negative comments drenched in hyperbole, I simply stated what was bad about my family's experience at this resort. So, it would seem the Tripadvisor manufactures better ratings and reviews for businesses on their site by having a restrictive content policy and removing any reviews deemed, perhaps, too honest?

Well this past July, I basically got scammed by one of your sellers. I was looking for a condo at Myrtle Beach to sleep 16 guests. I came across a advertisement that said beachfront condos that sleep 8 guests. So I contacted the property owner and reserved 2 condos. Of course payment was due before arrival, so I paid maybe a week upon arrival. A few days before arrival, I was informed by the property owner that the 2 condos weren't at the same resort. I said it was no problem as long as both rooms slept 8 guests each and I was assured they did.

I booked and paid for accommodation in Vietnam (Ho Chi Minh) city a 2 bedroom apt through TripAdvisor. Upon arrival on the 24/8 after walking the streets with our luggage for 4 hours, trying to find someone who could help us make contact with the apt owner Johny ** booking number #: **. Who would not answer his phone or TripAdvisor inbox msgs so we could get the keys we finally stumbled upon his letting agent in a real estate office. She told us in the very little English she spoke that Johny ** was her client so she proceeded to try to make contact with him. After several phone calls (I am not sure to whom, as she spoke in VIETNAMESE) and another 2 hrs later she took us to what we believe was Johny **'s home address where we stood and knocked on the door for over 20 mins. No one came to the door.

Having been trying to receive a £50 damage deposit. Guests had a BBQ on the decking of my holiday cabin. This in itself is total madness. Why would you have a BBQ on wooden decking of a wooden cabin? Then they left the hot BBQ unattended!!! It then blew over and burnt 2 panels of the decking. I suppose I should count my blessings that they didn't burn down the whole property!!! The guests did not tell me about the damage until after they left. They seemed to have panicked and got the damage repaired in the cheapest way possible. The decking used is not to the same standard of the existing decking. It is not the same pattern and it is not the same colour, far from it. The decking has not been treated with the correct weatherproofing treatment. So all of this needs to be rectified.

We tried to have our B&B listed for over 4 weeks and received all kinds of apologies, excuses, and promises about resolving their impossible process. It has never been resolved (we are not listed) and they don't seem to have rational explanation. We have emailed, called regularly, and tried to jump through all of their hoops without success. We've given up. They clearly do not really want new listings of our nature for some reason. Makes me question what else they do that's not trustworthy.

TripAdvisor allowed a one star review on my listing that is not about my company at all. But they have refused to remove. I am file suit against tripadvisor for slander. DO NOT BELIEVE THE REVIEWS ON TRIPADVISOR!

I have NEVER had a company so difficult to deal with, siding with the false advertising of a rental. I am so angry right now and feel like they've just stolen my money. The customer support doesn't care that photos on the listing do not accurately depict what's there. What one "support" person told me today was that the seller of the listing is getting "good reviews" and he didn't see a reason why I should have a problem.

I am a timeshare owner who rents out my extra time. Yes, the phone number is a bit difficult to find. It's under help and pick an option then you can say, "need more help" and then it gives you the option to call 1-877-354-7539. I too had trouble with TripAdvisor. My first booking requested twice on a rental that was not available. I must have accidentally sent a quote and she paid it. I told her that it was not available and to cancel on her end. This was also her first time using TripAdvisor. They charged her a booking fee and would not refund it.

I have received another threatening letter from you telling me to pay for the full cost of a holiday I have not had with Silka holidays in Monschau Germany. At no time was their cancellation policy explained to me because I could not pen their attachment which I complained to them about. Asked them to explain. Which they refused to do till in the end I cancelled. I cancelled because they refused to give me any photos or detailed info till I cancelled, only then did they tell me I owed them the full cost of the holiday for a squalid little cottage in Monschau without being aware of their terms and conditions. Not a cancellation fee but the full cost of a squalid cottage. E600.00 plus. And you tell me if I don't pay for something I have not had, English law means nothing and the fees will escalate. What an appalling threat from you???

Rented a home in Charlotte, NC through TripAdvisor, my first experience with this site. The ad listed 3 bedrooms. After booking two months in advance, and corresponding with owner, I find out that there are only two bedrooms and some air mattresses. I gave the emails, the ad and a copy of an ad for the same rental (but listed correctly as 2 bedroom) on Vacation Rentals By Owner to the TripAdvisor customer service. I wanted my money back. Didn't happen.

I have properties listed and have never had such a bad experience. They outsource all of their call centers and you can't understand anyone. I've had so many questions go unanswered and I've even tried canceling my listings, but no one calls me back. Now, I get multiple calls a day at our office from these people. They hang up on me repeatedly, they barely speak English and now I feel like they are harassing our office staff. Yesterday they called 5 times in a row and hung up on us every time. WHAT KIND OF COMPANY DOES THAT??? We are very busy and don't have time to deal with this. I ask them to stop calling every time and the next day they just call again. I'm so done with this horrible company, but there is no way to make them stop.

I am an owner and dialed I don't know how many numbers and one was a recording and hung up. The other sent me to Flip Key who I do not have an agreement with. I not sure they didn't steal a booking from vrbo. Finally got someone who kindly put me on hold till eternity. It's a lousy company to do business.