Tripadvisor Reviews

I compared them to other and was very shocked in the attitude of this. Weren’t near as friendly and didn’t seem to be ready to help. Their prices were higher than the others comparing about 20 percent higher. All in all not really pleased.

I booked a hotel through TripAdvisor inadvertently. I thought that I was dealing directly with the hotel. Then when I tried to cancel it, I had to go through an automated phone system. They said that it was canceled but was not. Plus they charged me 14.95 as a booking fee. Another problem with this site is that they do not tell you up front if a hotel is pet-free; you often need to go to the hotel site to find this information. I had used TripAdvisor to look up venues and to leave reviews but now I do not even go to the site in case I accidentally reserve something else that I don't need.

I like to read everyone's reviews on where I plan on traveling or eating! It's also interesting to read to whom the comments are directed at and what their responses are!

Hard to use and it does not give the lowest cost. Do not like them. I don't like to use these sites. I like to speak to a person. People give better answers.

Even after getting confirmation code our hotel booking was cancelled without notifying us. We did not receive any mail or call regarding possibility of cancellation. And we were not informed about hotel policy of deadline time of 4 pm for cancellation (which sounds very absurd to me. People seldom reach at 4 pm during road trip). So we called TripAdvisor and were received by meanest person ever. She did not seem to care that we had confirmation. We were ready to let go if she offered any other hotel at similar price but she continued talking about hotel policy which was NEVER informed to us. TripAdvisor is in hurry to get credit card detail and everything for booking and can't they send single email for our possible cancellation?

Way back in May we put a deposit on a cabin in Durango. The forest all around the cabin has been burning for a month now, the owners we mandatory evacuated for a week. The fire as of Saturday June 30 was 39% contained. We asked to cancel and get a refund for the deposit, Well turns out that Tripadvisor NOW charges a booking FEE and you never REALLY get to talk to the owners! The owner keep saying, they'd love to have us come and stay, the firemen saved the cabin, the fire came up to one mile of it...

I booked a room through TripAdvisor which uses getaroom I guess for reservations. When I checked in, the hotel told me their rate was almost $100 cheaper than what I paid. I called TripAdvisor and getaroom only to get a 10% discount. Do NOT use them to book. It’s a rip off!!!

I am a TripAdvisor user. For recommendations on hotels, and restaurants, I find it to be an excellent site. Very seldom has any highly rated restaurant been a bust. However, I am tired of receiving emails touting low airline fares. I get alerts on routes I am interested in and even I go to the site within seconds of getting the notification, the fares do not exist. Today, I got a notification for fares between Charleston, SC (CHS) and Atlanta (ATL). My mother in law lives in Charleston, and my wife and I would like to bring her to Atlanta. I am semi retired so times and dates are very flexible.

Went to Tripadvisor.com and found a condo in Branson. Booked and paid in full, an 8 day stay through Tripadvisor. Everything appeared to go smoothly. Received an email confirmation of my booking. 1 1/2 hours later, I received an email confirming my "cancellation". Needless to say, I did not cancel. I called Tripadvisor and got a bunch of runaround. Finally after 4 calls to them, they finally admitted that the property owner cancelled the booking. They claimed to have no control over the property owners. I guess the owners do not have to agree to terms with Tripadvisor like customers do. I'm still trying to get my refund back from them. I have had to file a complaint with my credit card company. They have placed the transaction in suspense pending full investigation. I am providing them all the email from Tripadvisor. Will never use them again!!!

It is impossible to contact TripAdvisor if you have any issues. I wasted a lot of time trying to get assistance when a trip I booked was less than satisfactory but the assistance doesn't exist. My advice would be use this company for research but don't use them to make a booking.

As a business owner of a Restaurant who never placed their business on TripAdvisor for reasons of dealing with them in the past, it is a shame we are held to ransom. Some of the reviews that are placed on here are very one-sided and it amazes me how my business has 5-star ratings on every other platform except this one... Everything is quite negative. Yet when I approached TripAdvisor to remove one review as it really had nothing to do with the business they said no. It is websites like this that are closing small business as people being naive, rely on these reviews. It's about time this company was closed down as they creating more damage than good. If I could give it a NO star I would.

Without my authorization, TripAdvisor removed my CORRECT phone number from my TA business listing and put THEIR OWN number in so they could track customers trying to call me. They try to make it look like they are helping you by doing this, but if you DO NOT sign up for their extortionist rates, when people try to call the TA number they have listed, the call is a disconnected number. Had brochures (my fault) designed and printed by a company that used TripAdvisor comments and info with the WRONG number everywhere. Chamber of Commerce had wrong number too because of TA and had all their printed material with the WRONG phone number. Even if your business is #1 in the industry, other business can pay extra money to be listed ABOVE the #1 business. This company has really gotten out of hand holds me hostage by my own business. It's a big rip off scam. SMH!

TripAdvisor has gone downhill in recent years. The major issue is that since having entered the competitive market of booking hotels, how can they at-the-same-time also rate/compare hotels? This is a clear conflict of interest. There are other serious issues: It is not possible to contact them - if it was I would send them a copy of this. For example, how can incorrect information be rectified? Or if they somehow decide (in error) that you are an owner or have an interest of an establishment (which I experienced), there is nothing one can do.

I recently took a Royal Caribbean Liberty of Seas cruise and was paid for a TripAdvisor tour of Roatan. The ship couldn't dock there because the day before the dock was destroyed. Following TripAdvisor protocol for refunds, I notified TripAdvisor and the local company the day the dock was destroyed, when I learned of it, and the local company said the money would be refunded. TripAdvisor never responded. When I got back and saw I didn't receive the refund, I called TripAdvisor and was told the money would be credited within 2 days. It wasn't. Four days later I got an email saying that the matter was being "investigated" and I might get the money in 10 days. The whole story about the dock was on the news. I followed TripAdvisor protocol and was lied to and still don't have the refund. Corporate theft as far as I'm concerned!

We arrived at Villa Lion 1 in Broward County in Fort Lauderdale on the 7th April 2018, late afternoon, and due to stay until the 13th April. The owner sent us a code to enter the property, we never had the pleasure of meeting Taylor. The issues, firstly the accomadation quite clearly hadn't been maintained and wasn't clean, the stair banister was broken and parts missing, electrical plug socket broken, the blinds in the bedroom were broken, the air conditioning upstairs didn't work and taped up and the owner forgot to mention that it's directly over a flight path, so the house literally shook every 10 minutes. It was getting late and decided to tackle the owner and the agent in the morning.

In December 2017, I booked a vacation rental on TripAdvisor for a property in Davao City, Philippines for May 23 through June 6, 2018. My booking number is **. I contacted the owner of the property via TA messenger on April 7, 2018 and asked if it would be possible to change. The owner said that to go ahead and make those changes because she didn't know how to change them on her end. TripAdvisor has nothing on their website about changing dates on your booking. The only thing that is said is that I will lose my deposit if I cancel. No guidance from the owner nor TripAdvisor.

As a hotel and restaurant business owner, we know you're unable to please every customer every time, and on the odd occasion we may get a below average review posted on that most awful site TRIPADVISOR. We do not subscribe or deal with TA in anyway apart from customer reviews, and like a lot of posts on here TA is a law to themselves, one 500 word reply to put your point across to TA in the management centre and if they don't remove the review it's then blocked out and their decision is final? One review was that far out of their own guidelines they removed it, customer then re-posted it word for word, they removed again, it was re-posted word for word a 3rd time, and now TA refuse to remove it? Nice constancy TA!!

Basically their travel insurance (Expedia Travel Insurance/Waiver) is bogus. Do not pay for it. You can only make one change to your trip. They will not refund money based upon your original reservation. They make you cancel your original reservation and reserve again at a higher rate. Their insurance will not cover any increase in hotel rate based on the change, even if you are deleting one night of your reservation. Insurance? Not!!!

I was not able to leave the review under the home because the owner removed it. Through the TripAdvisor website, my family rented a property from 3/24/18 thru 4/2/18. TripAdvisor and the property owner both greatly MIS-REPRESENTED the home, as well as the property grounds itself. The property was listed to be in Rosarito, Mexico and it was actually located in Popotla, Mexico. The house was disgustingly filthy upon our arrival. There were feces running down the side of the toilet (gross!!), the bed linens nor the towels were clean. The entire house was filthy dirty: floors, counters, tables, etc. I had to clean the entire house myself before we could even settle in, which I was NOT happy about, to say the least!

I don’t like the fact that they recently got political and I want all of my reviews removed. There seems to be no easy way to do this. They have no contact phone numbers. They have no customer service email address. I want to boycott TripAdvisor.

I must admit I have never booked any hotels or trips on TA, but always relied on them for the reviews. The first time I cancelled my account being level 6 was when refused to publish my review of a certain hotel in Panama that was the end of the world. I tried 3 times to publish what I thought, but those guidelines of them nobody really understands prevented me from doing so. It was about 5 years ago. About 2 years later I reconsidered and recreated an account and got to level 7, until my last trip to Uruguay staying in a hotel that was the most complete disaster. My review at first was published but after some weeks just vanished. Then again I cancelled my account and even sorry for all the good reviews I had published, the situation with that hotel in Montevideo was more than annoying. Detail... My first problem with TA in Panama I had had over 20 nights in that hotel and this time in Montevideo I booked a superior suite for 25 nights.

I was reserving 3 airline tickets through TripAdvisor with total ($470), while booking their web page showed a message "Free Cancellation within 24 hours". I paid the amount but then realized that there is a mistake on my return flights. Since TripAdvisor referred me to their "partners" (First Travel), I called them ten minutes after my payment and asked to cancel my booking; surprisingly, they replied that there is a charge of $75 per ticket ($225) and they will refund the balance through several settlements within 2 weeks.

YOU'RE getting political? Please improve your app, which needs as much work as the thought behind cancelling advertising on the Ingrahm show. David is either a leader, victim or crybaby. As either of the first two, unfortunately you are exposed to criticism... Is this REALLY about what Ingrahm said, or a "leader" tweeting companies to Cancel advertising? Some leader.

We would give them no stars if possible! We had our condo in Mexico listed on TripAdvisor and for a measly 2 week rental they wanted to charge the prospective client almost $700 US in fees! And they don't say what you get for those ridiculous fees. And if you try to even hint to the client you can be found on lower or "no fee" sites they block any communication. We have pulled our property from their site. We get plenty of referrals from other sites. Don't List Your Property on TripAdvisor!

Laura Ingraham sell out - You are cowards TripAdvisor but you have the right to do what you want just like I have the right to NEVER use you again and to do EVERYTHING in my power to make sure you fail.

Booked a trip (condo) in February 2018 in Chestertown, NY through TripAdvisor website. The quote for the trip was shown as TOTAL PRICE (NO BREAK IN PRICE -- tax fee, cleaning fee or security deposit). E-mailed the owner of condo and asked if the security deposit was already included in price or not. Owner replied "yes, it is already in the quote, and TripAdvisor handles the security deposit and it will be return during 10 days after the trip". I booked the property.

This company has no control what people post on it. You flag reviews that clearly breach posting policy yet they do nothing about it. It's about time this company was closed down. They never had my permission to list my hotels on it in the first place.

TripAdvisor's "The Fork" confirmed a 10 March 2018 booking for us for a 7 pm seating for 2 at Los Porches Restaurante in La Cala de Mijas, Spain. They never passed that information to the restaurant. We had no reserved table on arrival.

I’m a property owner. I accepted a booking and moments later realized that my property was already booked. They insisted on trying to charge me 150.00. Impossible to reach by phone as they do not publish a number on their site or in return emails. Commissions are 15%!!! The customer service are from a foreign country. Totally difficult to deal with. They immediately blocked me when I refused to pay 150.00. Good riddance. I am rated 5 stars for my Highland Cottage rental and commissions through Airbnb and HomeAway are much less with way better customer care.

I Booked a placed through them and the owner of the house denied my request due to too many people, he agreed to refund all my money even though his policy said no so he was great. He stated it wasn't an actual booking due to him denying it to too many people. His house did not accommodate that. TripAdvisor refused to give me all my money. Said they would prorate if I booked through them. They kept 188 dollars of mine and refuse to give it back as a so called booking fee.

Booked two tours for Barcelona Spain - did not receive email confirmation - credit card was charged $400 for both tours. Did not know where to pickup point was for first tour. TripAdvisor site said 24/7 support - only contact was phone number to call from US - did have friend call - was on hold 45 minutes. Finally read reviews of tour which gave name of third party tour company who ran tour - contacted them - Explore Catalina - they were great - responded in 7 hours - confirmed our reservation and provided directions where to meet. TripAdvisor does not do enough for customer - they could provide FAQ for customers if they do not want to provide customer service - they said in one online post "how can we be expected to provide customer service with so many customers booking”. Well they won’t need to provide any customer service to me - because I will not book via them in the future.

I own a vacation rental at The Sand Dollar resort in Indian Shores Florida. This is the worst place to advertise and to make any reservation. I pay a very high advertisement fee a year. Of that they charge the HIGHEST SERVICE FEE, on top. To secure a reservation the traveler is charged an average of $200 per week (for no additional services) which I normally provide, inflating the weekly rental fee.

I have searched hotels from this website. TripAdvisor website describe that breakfast is included at Ankara Plaza Hotel. When I click on to book the hotel from Getaroom website it exclude this option. I have booked and paid for two nights for Ankara Plaza Hotel and it was nonrefundable. I am very upset with their misleading information.

I ALWAYS check TripAdvisor for hotel and tour reviews prior to booking or reserving. Most of the reviews are accurate and truthful.

I use TripAdvisor primarily to find restaurants. It is an excellent resource for this. I rarely use travel sites to book hotels, etc. because I lose my point and often cannot cancel the reservation if something comes up.

TripAdvisor is a free site onto which customers post comments. Essentially, it is the "YELP" of places and hospitality. Some reviews are helpful, others are simply brown-nosing or outright complaints. However, the overall picture made by those reviews is relatively accurate. I've traveled coast to coast in the US and around the world, and TripAdvisor is useful, if for nothing else to get fairly accurate photos and blunt comments about places, hotels, and restaurants.

TripAdvisor talks about the obvious on their site; that is, attractions that are mainstream. Overall, TA is for the more conservative traveler that likes being a tourist.

TripAdvisor is really easy to use. My friend used this site to help us navigate from California to Maine. Got directions for RV parks that were very easy to find and reasonable prices.

The online review posted by the users are enormous but the information provided lack the update, the site only tell you when the posting was, and the site operators do not make any follow-ups.

I found lots of good info on hotels and nearby restaurants on this website. In fact, I've contributed quite a few myself, because of the good luck I've experienced there.

Website is rather hard to navigate. While it has some good info if you can squeeze it out, I find it hard to get around it. For instance, if I want to get some reviews of a hotel it lists, it's often difficult to find those reviews.

TripAdvisor is a great website but you must be aware that everyone's likes are different but most reviews share enough info to get a good mental picture of where you will stay.

I decided to sign up to Trip Advisor last month to rent spare bedrooms. Had I known that it's a nightmare company to work with, I'd not done so. Here are the three main issues: It's not possible to contact the company direct for customer support even through email; I've yet to figure out how to delete my account which includes banking information and lastly, there is no accountability option for bad renters. I was forced to turn down renters exactly because of this; not being able to verify who they are. This is why Airbnb has been fantastic; it enables trust. Now if I can only figure out how to delete the TripAdvisor account. My advice? Stay away.

I wrote a factual review about the Meriton Hotel in Chatswood Sydney. I had to submit it to TripAdvisor twice before they published it. The Meriton management then responded including saying that it had made things right with me. No, they have not, they cannot. How do you make right packing and unpacking my personal possessions and removing my food from the fridge (by a cleaner) and then putting it back in some time later and not telling me about it? I requested TripAdvisor 4 times now to remove the management review. It has represented me, to a degree, an incorrect one, and I believe is against the rules that TripAdvisor say they have. It appears on rule for the little folks and one rule for the big ones.

I submitted a review outlining issues/problems with a Hotel in Costa Rica in Jan. of 2018. It took a week for them to get back to me saying there were 2 items that needed to be removed because they were hearsay. The first was a statement made to me by local police about the hotel owner typically disappearing when previous incidents involving the police had occurred. The other was my statement that the local veterinarian had told me that he would hold the owner's dog for the 10 days required for rabies isolation. My wife was subject to an unprovoked attack by one of the owner's dogs that are allowed to roam the property in a pack (1-5).

So some anonymous person by the screen name, "**," starts stalking my reviews and comments on the TripAdvisor forums. I use my actual Facebook account; this person hides behind a cartoon picture and a nickname. This person is allegedly a "destination expert" for TripAdvisor as well. I'm not sure if that's a paid position or not.

We found a bedbug in our hotel room but twice TripAdvisor rejected my review because I mentioned "bedbug." That TripAdvisor cherry-picks reviews shows that they are untrustworthy. Consumers have a right to know this information and are relying on others' experiences when they making accommodation choices. Tripadvisor negates any value of what they claim to provide when they withhold information. Disgusted.

I spent two (2) hours trying to book 2 weeks in Punta Cana, only to read horrible reviews at "Great Value" resorts. Some said, "Great!" However, the ones that were not glowing complained of the same things: Wet, smelly or dirty rooms and bathrooms, leaks, etc. We trust you to require Great Value hotels and resorts to be EXACTLY as you say, or you should remove them as a Great Value. I am SO disappointed in you!

Booked a condo in Florida 2/17/17 through Flip Key (**) for six weeks. Paid deposit, paid balance 12/30/2017. Received email saying thanks for paying balance and have a wonderful trip supposedly from the owner. On 1/24/2018, I received a text message from Flip Key saying the owner sold the condo and has canceled our reservation. We are leaving in one week to begin our vacation & now we have no place to stay. I called Flip Key & they were going to try to find a rental close to what we booked. February is the peak time in Florida and of course there was nothing available except for $400 a night places which is ridiculous. My husband called the condo owner... The owner told my husband the condo wasn't sold and that he had no record of any reservation for us.

The most absolute disgusting customer service I have ever dealt with. I booked a stay at a rental home. Listing indicates kids are welcome upon request. Let the homeowner know I have kids. He told me I should cancel. (First sign that indicates disgraceful unethical behavior.) Homeowner wanted me to cancel since his cancellation policy is no refund. He gets the money and no home for us. Contacted TripAdvisor they got him to agree on allowing children since his listing indicated children allowed. Next homeowner indicated I was asking too many questions. So I stopped questioning. After all this the homeowner hikes the price of the rental from $826 to $2000. I call TripAdvisor. They have no response as to why such has happened. I decline this insane request for price change.

I can log in to my TripAdvisor account only when I receive an email from them, and not on my own. When I go to TripAdvisor and trying to log in, they say, "Your password must be 6 at least characters," but it has 6 ones! Even when I click the link 'Forgot my password', they don't send me anything. I also can't upload my pictures to TripAdvisor website! When I write a review about a place that doesn't appear in TripAdvisor database, but exist in Google search engine with photos, descriptions, and even videos, they don't publish my reviews, and don't even explain why. For example, there is a Christ Anglican Church in Nazareth, Israel, very beautiful one. You can google it, see the photos, and watch videos, but for TripAdvisor customers' service, this Protestant Churchthen doesn't exists!

We gave them the dates of our honeymoon. Then we paid but the hotel denied our days which is fine but TripAdvisor is still holding our 1200.00$ which we need to reschedule our hotel. They have no customer service and have no reason to be holding our money. They are horrible and shame on Facebook for letting them advertise. This has taken up the last 15 hours of my life. I hate you TripAdvisor. Give me my money back you rats.

I booked a 2 night stay in Montreal at Ruby Foo's Hotel. As we neared the time to leave for Montreal, an enormous ice storm with predictions of freezing rain, zero visibility and a national weather advisory had us worrying about the 5-hour drive from Durham, NH. The day before we were due to leave, I phoned TA and was told that as long as I go the permission of the hotel in question, my $250 booking would be refunded. Of course, the hotel gave that permission and when I got back in touch with TA, the customer service rep said that upper management would not approve a refund for both nights, just the one I was within 24 hours of. TA refused to make an exception in the case of a weather emergency when travel was incredibly unsafe, and clearly cares more for their bottom line than the safety of travelers. I will never use their service again.

Last year Saud booked a villa in Spain to go on holiday through a company listed on TripAdvisor and it turned out that it was a scam and they took over 25000 euros and disappeared. After several attempts to contact TripAdvisor we finally got through and they asked us to provide proof of transfers which were emailed to them but after a few weeks of waiting TripAdvisor terminated all contacts with us and did not answer our call or emails. The scammers were advertising for months on TripAdvisor sites for months prior to July and they were allowed to do so due to lack of any adequate due diligence by TripAdvisor so in my view TripAdvisor is responsible for our loss as we would have never given the scammers any money if they were not advertising on TripAdvisor sites for so long. TripAdvisor in my view helps scammers take people hard earned money.

Earlier this year my partner and I extensively looked into traveling to Montenegro for our summer trip. In making our final decisions we used TripAdvisor extensively. What we discovered, was the reviews of our hotel, were nothing short of lies. Before going on holiday, the reviews and photos available on TripAdvisor, we thought that we were headed to a luxury hotel. When we arrived, we were faced with a vastly different experience. Since our return, we and other travelers have been in a series of disputes with TA and various holiday suppliers. Recently, we settled a claim and received a considerable amount of money back. After settling, we tried to write a review on TA. My particular review is showing.

Do not buy hotel reservations through TripAdvisor! I am a level-6 major contributor to Tripadvisor, writing reviews about hotels and restaurants and other places that I experience when I’m traveling. I was fooled into believing that Tripadvisor hotel reservation service is quite a bargain, well I was duped to say the least! First off, they do not have their own hotel reservation service, they sub out to a shady outfit called Cancelon, a sham company that seems to be sitting somewhere in India and when you call them you don’t get a corporate operator, only someone who responds with hello?

Stayed at two bad bed and breakfasts with glowing reports. Then we worked out that all negative reports were deleted by TripAdvisor at the owner’s insistence, creating impressions of much better establishments than what we recently experienced, Another tactic was for owner to switch property name. EFFECT Places with just glowing reports may not be what you think! We used to use TripAdvisor like a bible, but from now on, not anymore. Only when we see mixed TripAdvisor reviews will we consider a TripAdvisor hotel review. I.e. some good some bad reviews. What a trap!

I used TripAdvisor for many years however I have recently found that they censor reviews (just will not post some reviews) and allow the same companies to list under multiple names. Given some of my recent correspondence with TripAdvisor it is clear that many companies must be paying to be listed and others who do not pay are just not listed. I will look elsewhere for travel information and reviews given TripAdvisor's responses to this traveler.

My husband and I made a reservation in Puerto Vallarta for a 5 months rent, through TripAdvisor. The owner is ** for Bello Horizonte 1. The booking reference is **. The owner sent us an email a few days before departure to have a confirmation about our arrival, date and time, because in the contract he was to pick us up, drive us to the condo and give us the keys. We waited 3 hours at the airport. An airline representative phoned every 15 minutes to finally let him know his guest were waiting for him.

I have advertised my rental property in Costa Rica for several years on 3 different sites. Two of them (Airbnb and VRBO) have been very good, but Flipkey was always a headache. They kept removing anything that was remotely personal, and sending me nasty messages suggesting I was giving away contact information and thus breaking my arrangement with them. This was always a struggle for me, and didn't happen on the other sites, as I want to give useful information (NOT my contact info) to prospective clients.

When checking my vacation rental on TripAdvisor, I was surprised when requesting a particular date for booking that they charge an extra $25 per day on a 30-day listing as their Service Fee. This is 16.5% fee. When I called to inquire, I was told by the representative that they charge anywhere from 8% to 14%. I asked them to pull my listing from their website and was told I needed to do that myself. I tried to cancel everything, even my reviews on other properties, but my listing still shows up. Perhaps it takes a few days, so will check later. They take listings from VRBO and other rental sites and post on theirs without you knowing.

On October I contacted Tripadvisor regarding discrepancy in a rate for ANCARINE HOTEL between December 3 and December 7, 2017. During my hotel search on your website, Trip Advisor I was mislead by posted rate of $41 per night for this hotel at the days listed above. Once I was transferred to AGODA website the rate changed to $86. I was very disappointed with your website and false advertising that is why I called Trip Advisor customer service immediately (around 10 30 pm Pacific time). They requested from me the screenshot of the website that I took promptly and I attached in the email. I would like to book this hotel at this rate. Their response after 2 weeks of me calling and inuring:

When a travel site refuses to publish all comments about an establishment (hotel or restaurant) because there were negative reviews, I refuse to rely on that site. Goodbye, TripAdvisor. Your site is dishonest and unscrupulous.

I have been a contributor on TripAdvisor for many years and did so to support fellow travelers. I earned several badges they give out and at one point they even sent me a t-shirt as a thank you gift for the popularity of my posts. I never paid much attention. I have advertised a townhouse that my family owns on Sanibel Island in Florida on a site called vacationhomerentals.com. Our listing was vacationhomerentals.com/67655. Well I noticed last year that we did not receive any listing requests which made no sense to me as I was usually flooded with them. What had changed is that I was getting requests from TripAdvisor referring to an account I knew nothing about. When I tried to contact vacationhomerentals to view my photos and great reviews, etc. the site presented to be shut down with no forwarding information which I had me quite perplexed.

I used TripAdvisor extensively and had over a 100 reviews on it. I was one of the highest reviewers and had a badge in many categories. For planning my visit to Aruba I used the TripAdvisor reviews as my guide. However, during my visit to Aruba, I visited a water park and thoroughly enjoyed the visit. I wrote a very positive review in which I answered some negative comments from some of the earlier reviewers about the lack of food etc. TripAdvisor came back to me and told me I was being negative about other reviews and hence they are taking down my review. The only thing I did was be honest about my reviews. I was not happy about this and opted out of writing for this platform. I guess they were happy to see me go. I feel this is a platform that wants reviews with only positive news and nothing negative.

I've had multiple issues with TripAdvisor. They're impossible to contact by phone unless they call you. I had a few reviews on my business about a complaint that was actually not our facility. I told them this and asked for the reviews to be removed. Even tried contacting the people who left them. They did nothing. Another thing was they made our business a duplicate listing. So instead of deleting one of the listings they put closed on it so people thought we were closed down. TripAdvisor sucks!

I'm having a difficult time with Tripadvisor. I've used them for years, I have accomplished 182 T.A. reviews and visited over 500 cities which they list. I've never had a problem until now with them. Most of my reviews have been positive, don't think I ever did a "terrible". Not long ago, I accomplished a rather mundane review of a resort only a day's travel from our home. I gave them an excellent. Unfortunately, in my narrative I included the website link for that establishment. The reason I did so was to refer readers to the website's pictures as my photos did not turn out. I know it is a no-no to use links, but normally T.A. puts up a link to the website of the establishment themselves. In this case they hadn't done so. So, I received an email asking that I remove the link and repost. Which I did. But no response, looks like they have blackballed me. Maybe not.

I would not use TripAdvisor for renting a vacation home from either side, as the renter or owner. They do not communicate or care about their customer or the owners. We have it written right in our renters contract as an owner, "NO SMOKING IN THE HOME OR ON THE PROPERTY". This is written many times in customer information. Our customer allowed smoking and used a champagne bottle with a note taped to the outside stating "ashtray, do not drink". It also had a skull on the note. This was all given to TripAdvisor.

Upon reviewing a hotel in Uxmal, Yucatan, the negative review was removed by Trip Advisor at the insistence of the hotel owner. The review was accurate and the underlying complaint was well documented. I conclude that Trip Advisor is not ethical in its dealings.

I would never book my holiday again with TripAdvisor, sausage in a sausage factory feeling. Absolutely terrible customer service. Never ever again. No one is there to answer you. I think they only have two very rude and untrained staff altogether! Waste of money.

I am a cottage owner located in Wales UK and the owner support with cancellations is awful. They make you pay 120 pounds if you have to cancel a booking. If you can use another agency do so as they will take all your hard earned money. They take a large percentage unlike other agencies.

Sadly this site/app started out as a great concept but as it got popular and more commercial its become rubbish! Reviews never submit, often removing genuine, helpful reviews and the app is rubbish. Too hard removed it.

Attempted to challenge and remove an incorrect on my home. The reviewer never stayed in my property, and the review is on a home in another location. Have made countless efforts and spent many hours on the phone with these folks. These people are absolutely worthless. Don't waste your time or money.

I have booked a hotel in Cozumel - Mexico using TripAdvisor website in June/17 to be used in July 29,17 (only one night). My surprise was that when doing the check in the reservation was not found. I have called Tingo support right away and they attend me asked me to looking for another hotel nearby. I declined and paid from my pocket.

I was unable to gain entry to the vacation rental in Pompano Beach that I booked for a week and paid $1200. This was Labor day weekend and we had been traveling by car all day with a little dog. It was very difficult to find another place to stay on a Saturday night. TripAdvisor customer help was a joke, I must have talked to 5 different people, some in Mumbai and some in the UK. They offered their $166 booking fee, saying that they had released my payment to the owner, which I declined. It turns out that the owner had died and the property was up for sale. I have had to hire an attorney to sue TripAdvisor for my $1200. I am a 77 year old widow who can't afford this loss. DON'T USE TRIPADVISOR!

I've tried multiple times to post a negative review for a restaurant on TripAdvisor. The restaurant complains, (a TripAdvisor customer service confirmed that it was a restaurant employee), and then they take it down. They will either state that my review goes against their terms of use, which it does not, or they will say that they believe the review was posted for the wrong business. The customer service rep, when asked how I could improve the review to keep it up, will tell me that they cannot give me that information. How does that even make sense? I've edited the review countless times, and I've tried changing every possible thing in the review.

I booked a long stay at an apartment in Bergamo, Italy via Trip Advisor Rentals for summer 2017. Although the apartment description was fairly accurate, there were some issues with it. However, what really spoiled it for me and left me thinking I won't be using TripAdvisor again to book accommodation -- and probably not to leave reviews either -- was the support I received from customer service over a payment dispute. According to the TripAdvisor listing, and the rental confirmation, the payment covered all aspects of my stay, i.e. "There should be nothing extra for you to pay locally". So I was surprised when the host asked me for 90 euros 'tourist tax' as I would have expected that to be included.

After my trip I submitted 2 reviews to TripAdvisor, however none was published. It was fully ignored. Without notification and my permission they removed my reviews. I wanted to talk to supervisor about this issue, he/she wasn't available. I mailed my complaint to the department handling reviews submission, waiting for the answer.

Some six months in advance my wife and I booked a hotel through TripAdvisor for a hotel in Wyoming for two nights prior to the total eclipse in August 2017 - the Comfort Inn in Wheatland, WY, within the path of totality. We received a confirmation from them and follow-up emails on our trip. Three weeks prior to our trip my wife decided to check the web for information on the hotel. To our shock, the website declared "hotel permanently closed." We called and discovered that, a few days before TripAdvisor took our reservation, the hotel was sold to new owners. The new owners had completely booked the hotel for the dates in question and had no record of our reservation.

I went through TripAdvisor to book a unit for nearly two weeks in Denver in June. Not only did TripAdvisor charge outlandish booking fees, but somehow a third party piggybacked on this booking and charged $14.99 for "booking fees" too. How did that happen? No one seems to know. I spent considerable time trying to have the later fees removed, but to no avail. As a consequence, I'll not be booking with this company again, but will book directly with all accommodations. What a rip-off!

I needed to contact a host of a residence that I had booked with TripAdvisor. We tried to communicate but TA does not allow either party to send email addresses or phone numbers. My host said that I could maybe contact TA and they would provide email or phone. Well it is impossible to talk to a human at TA. Only pre-recorded messages giving you some things that done fit into but some very specific niche. To this date me and host have been impossible to communicate. Ridiculous that a company of the size Of TA would not have a person to field a question you regarding the service they provide. Site is fine for reference, suggestions etc. Don't ever book through them. Useless is a problem arises.

I'm not a disgruntled service provider who got a bad review. Just someone who wants to say: TRIPADVISOR NOW SUCKS!! It used to be a cool site that you could count on for decent reviews of restaurants and places as you travel. No more. Now it's just another ** site trying to sell you hotel rooms. Which means 1: you can no longer trust reviews since they are selling stuff and have a big incentive to skew the reviews. 2. You can't even find the reviews you want since they are so busy trying to sell you crap. Since they are one of about 35 travel sales sites I give them 6 months before they go under. When they were a review site, it was great. Way better than Yelp, but they decided to tank that business and try to sell stuff. The owl is also super stupid. Who is running this ** company?

I've been operating my Restaurant for over 4 yrs. In that time we've accumulated close to 100 reviews. Woke up one morning to find that we somehow only have 9 reviews which took us from one of the top 5 restaurants down to the bottom 3. Also TripAdvisor lets individuals post more than once and we have a troll who is either related to our competition or has a personal vendetta against the establishment who posts once or twice a year ripping the restaurant apart and not giving an accurate description of the establishment. Do I really have to waste money to hire an attorney to fight this crap???

I recently submitted my review of a hotel and their valet car service on TripAdvisor. I had a terrible experience that could have been alleviated but the hotel management completely has ignored phone calls and emails. I don't normally post reviews but I was so taken aback that I wrote the review to warn other patrons - this experience could easily happen to someone else. I submitted the review to TripAdvisor and received an email to thank me for the submission and it would be reviewed. Reviewed for what? There were no obscenities or biased thoughts. Just facts. The result - it would not be printed. I'm thinking maybe this "unbiased" site might actually be getting some hotel kickbacks. Beware when reading all the reviews - might not be entirely accurate.

Guest checks in and at 11:30 pm I receive a complaint from another guest about the noise coming from outside his door. I go outside and find the guest had taking our furniture outside and was holding a conversation with 4 others. I told the guest that we had a complaint about noise and that to solve the problem they would have to go in their motel rooms. Guest made a very negative comment on TripAdvisor about my requesting him to take the noise inside the rooms. I requested TripAdvisor to take this review off. They said no.

At 1:15pm today, Hawaiian time, I received a call from Hawaiian Parasailing stating that their car was at my hotel to pick me my husband up for our excursion! We had NEVER BOOKED ANYTHING WITH TRIPADVISOR OR HAWAIIAN PARASAILING!!! And we had already been parasailing today at 11:00a.m., through Extreme Parasailing! I booked directly with them last Friday in person. Refund every dime you have charged me immediately!

They cancelled my booking because I refused to answer sensitive financial info over the phone. The booking had already been verified and paid for by PayPal with a receipt. They emailed me 2 phone numbers to call one was not in this country, the other was listed as a possible scam number by Google.

Never book a vacation rental on TripAdvisor!! I booked a vacation rental for my 50th birthday and one month before the trip, the owner canceled. There was NO ONE at TripAdvisor to help me. I had family and friends flying in from around the world to celebrate my birthday and didn't have a place for anyone to stay. You cannot talk to a person. You cannot even email TripAdvisor for assistance. No response. NOTHING. TripAdvisor can care less about their customers. They had no problem taking my money and they had no interest in helping me. A bad, bad company to work with. I have gotten an attorney to help me prosecute them for fraud and breach of contract.

I wrote a very honest review about a experience I had with a bed and breakfast who had taken my deposit of over £70 and I had to cancel the holiday due to my mother being diagnosed with terminal cancer and she was given just a short time with us, so 3 weeks prior to the holiday I cancelled it through Booking.com who asked my reason for cancelling. I told them my reason and they said that they would put it to the owners to see if I could get my deposit back, I knew that there was no chance because when I first booked it I thought it was like most you could cancel prior and not have to pay but when I looked at my bank account the deposit had already been taken.

For several years I have taken the time to write numerous reviews of restaurants, hotels and attractions on TripAdvisor. Recently, their site bombards me with unwanted advertising, some of which is in the form of videos which cannot be stopped for 10 seconds. The company is impossible to contact either by email or phone. TripAdvisor has gone from being a service to travelers to another shameless sales and marketing venture. Perhaps Consumer Affairs can relay my frustration (and that of many others) to TripAdvisor. Unless there is two way communication with them, they have received my last review.

We have never said we were not going to honor the booking, where did you get this idea? You have not confirmed yet the request of canceling our automatic renewal. You have not reimbursed the correct amount of our subscription of 399€, we are still waiting. And you have not addressed the fact that once the traveler paid his deposit, his contact information will be shared with the owner. Read the owners terms of use, and apply them!!! ( 3.6.1.6 and 3.6.1.7). You are wrong, and you are illegally breaking the terms of your contract! We have spent days with this reservation, a real nightmare, that's why we want to be quickly out of your site. Today! While reading comments about your site we can see we are not the only one going through these persecutions. We used to leave comments on your site about hotels or restaurants to help others customers, but we certainly will stop that also, we don't want to hear anymore about TripAdvisor.

Booked a place, arrived with my family, only to find out they did not have the two rooms we booked (confirmed). When I left a review of the establishment that did not honor the booking, (poor review of course), they (TripAdvisor) appear to have removed the negative review. Dishonest in order to keep favor with the places that they promote I suspect.

I had been trying to get an error on my business listing fixed. They have no phone number to talk to a representative. If you call the customer service line it directs you to use the website help link. After 7 emails back and forth with the rep the problem still was not fixed. I sent an email requesting her to call me because she was obviously not understanding the issue. At that point they closed my case and I tried to reopen but now I get an email back that they will not accept the email. And to top it all off they have now flagged all the reviews I try to write on other businesses even good ones. I got an email saying my review was not accepted and that I was posting fraudulent reviews!!! Wth!!! Horrible, horrible company. I will recommend everyone I know to Google first.

We had a very poor experience at a B&B and have submitted five versions of a review to TripAdvisor. TripAdvisor continues to delete each review. I have read and re-read the TA review guidelines and if you call TA they cannot and will not help. The owners of an establishment can apparently review your submission and if it is unfavorable, they can then ask TA to remove it.

Business listing provides the words "business website" in the smallest font possible. Direct booking not easily accessed. It is my feeling that TripAdvisor is committed to Expedia etc... Maybe they get a cut of the 18% commission. I asked months ago to cancel my business listing, they assured me when my 12 month contract was up it would be cancelled. I got a notice today that is has been renewed today for 12 months. I am 4 phone calls deep into this now. Each call with periods of being on hold and redirected and now I sits and waits. Oh wait no I do not sit, I run a bed and breakfast which means I am a busy gal with much to do.

We rented a condo in Orange Beach from Flipkey which is owned by TripAdvisor. Found out they add a hefty fee to the home owner's requested amount. When we were dissatisfied with our unit after paying more than we should have for a run down place that looked great in the pictures, we received no help. Do not rent through them. They then turn it over to a local leasing agent who adds their fee and doesn't help you either.

I paid over $3,000.00 to advertise with vacationhomerentals.com and TripAdvisor bought them out. I paid for a 2 years plan which end in 2018. TripAdvisor is pushing me into signing up for online booking, which I have my own website for taking payments so they deactivated all of my accounts. I called my credit card company and since it was over 60 days I'm out of luck. So I'm out 3,000.00 dollars. Do not trust them.

I have written a few reviews on TripAdvisor over the years, and never had a problem with my reviews being posted. In this case, I wrote a review on TripAdvisor about an expected charge to our credit card after check out by Nugget Casino Resort, Sparks NV. Basically, at check in we were not informed to expect any additional room charges so when we received notification of a charge from our credit card company a day after check out, we were surprised and concerned it was in error. To summarize, the TripAdvisor review stated that we attempted to contact Nugget but kept being place on hold. My review was intended to alert other travelers of this fee that is charged after check out. We finally reached someone at Nugget who explained it was a resort fee.

I own a home on a lake in Branson, MO, USA area. I was recently sent a note by TripAdvisor of going around their referral system. I have never done this before to anyone - let alone TripAdvisor. In addition, they froze my account without input from me. They also wanted me to tell them who else I use for listing my property. To this, I suggest, they may be responsible for "restraint of trade," which is illegal in the US. I refused to give them this info.

They force you to download an app in order to write a review. Cheap shot right there. To top it off it doesn't work. Customer service is condescending, rude and incompetent. I'd advise people to steer clear from them. Also try reading other reviews... I have not seen a review higher than one star on here... Manipulative **... Avoid at all costs.

The Country Pathfinders Motor In in Dalby Australia is a fantastic place to stay. The rooms are fresh, very clean and very comfortable. The proprietors are caring and ever helpful. The location is terrific, close to Dalby's main attractions. The hosts cooks a wonderful breakfast as well.

The commercials for TripAdvisor and Trivago increase the volume of their commercials. If I doze off watching a show on MSNBC, I am blasted out of my dozing by their commercials. It's extremely annoying. I make a point to not use products or services from companies that do this. I think they get away with it, because the loudness is brief. It's like say saying "Boo!" to someone sleeping. It may be brief, but once it happens you're awake. But it's so obvious what they are doing. It seems the CALM act is just ignored. So I plan to ignore companies that ignore the act and support companies that follow it. Though it will probably take me a while to figure out who tries to follow the spirit of the act. In the meantime it is very easy for me to determine the violators of the spirit of the act and avoid their products and services.

I wrote a negative review about an experience I had in Ireland back in September 2016. In July 2017 (ten months after I wrote the review), I received an email from Tripadvisor advising me that my review did not meet the guidelines because it wasn't "authentic guest reviews of first hand experiences or second hand information or hearsay."

TripAdvisor is a worldwide travel website, that most of travelers they trust in this website, but they need to improve. This web is not fair for hotelier, most of travelers or anyone else can review the hotel in any way but the hotel can not review about a travelers what is their character and attitude during they occupied at hotel. Some of them they threaten to the hotel that they will giving a bad review to a hotel through TripAdvisor. In case they want to get any refunds or compensations. The TripAdvisor they also unfair, them self not allow some else rating them through any social Medias. How fair to the people? As now one of the best in hospitality "Airbnb" they are working in the right way. They are fair all of 3 part "Hotel, Traveller and airbnb" we can scoring each other. This a success way for WIN WIN Solution. Hope TripAdvisor will change their walking way in soonest.

Sadly from a business point of view TripAdvisor does little to protect business from customers who have "An axe to Grind" and feel they are badly done by. Even to the extent people who have been refused access to businesses and properties then get online and make false stories to discredit businesses through TripAdvisor. Contacting TripAdvisor is a waste of time as you are put on hold for 45+ minutes and often get cut off. Customer service for TripAdvisor is very poor as the only person you will talk to is the person who answers the phone. (If you’re lucky enough to get someone on the phone) Most complaints will go no further than your initial call or complaint.

Had booked a vacation rental through TripAdvisor for my son's wedding. 2 weeks before event I learned through email that rental had been cancelled without explanation or phone call even though fees had been paid in full months before. Could the rental the night before? What protection do you have if paid in full and still can have no explanation. Cancellation 14 days before booking? Advise against TripAdvisor.

I have a review I have been trying to get posted but the site or the APP have been failing and have not allowed me to even submit the post, I immediately informed TripAdvisor support. So far it has been 2 weeks and they have done nothing... they keep sending me responses like, "did you restart your computer? Did you clear your cached items?" After I tell them yes plus many many other things I have tried along with screen shots, they have done nothing. I even call them and talk to a live person since the email route does absolutely nothing, she informs me she is going to escalate the issue and will get back to me with the progress. Then I email about everyday asking for an update on the escalation, I have heard nothing in a week... the TripAdvisor support team is worthless.

In Aug 2016 I rented a Villa in Italy (Trulli Vacanze IL Bouganville, Ceglie Messapica, Puglia) We used TripAdvisor to source a good property to rent. We found that most properties were all 4-5 stars. Only when we arrived at the place we picked on the Trip Advisor's website we find out how misleading the website was. The website had a beautiful crystal clean pool and jacuzzi but when we got there the pool had green algae and the jacuzzi did not work. The place was advertised with A/C and it had one small unit in the hallway where if you ran the A/C the whole house circuit breaker would trip, and the property was in complete darkness and you were locked in the property because the gate would not work to let you out.

They do not stand by their own rental contract which they give you the option of using. They don't expect any normal behavior or actions from guests and if you cancel their reservation because of it, you will have to pay the $150 cancellation fee even though there is no reason for it. You simply asked them to refund the guest. I had a guest show up on my street to check in and he had 12 guys on motorcycles lining my street. I asked him to have them leave and he just argued with me. It is my responsibility to tell someone what is and is not HOA compliant and all he did was argue with me. So I canceled his reservation and I'm getting charged for it, even though it was in direct violation of several items in the rental agreement and in general, poor judgement, disruptive to the neighbors, etc. Do NOT list your home with them.

We have a condo vacation property that we had listed for years on VactionHomeRentals.Com. That organization was great to deal with, the Web interface was easy to use, their Support Dept. was very easy to work with. Since they have been sold to TripAdvisor, doing anything with our listing has become a living HELL. Today someone named Godfry called us and told us that our listing had been taken offline because we were not following their Terms and Conditions. The discussion was very circular and he kept changing his statements to us when we questioned him.

I subscribe to alerts for lower airfares. I get these on my email. There has never been a time when the advertised fare was actually available. I've been subscribing to this service for about two years. At least it's free. I guess you get what you pay for.

I searched TripAdvisor for a one night stay in New Paltz, NY. The prices below came up. Hampton Inn New Paltz. SAVE $8 $139. Booking.com $131. Expedia.com $139. CheapTickets $139. When I tried the links to book a room the price changed to $262. I tried the links multiple times over the course of an hour. TripAdvisor should be monitoring the businesses it allows on its site to ensure customers get the prices that are advertised.

We booked a vacation rental through TripAdvisor but we were forced to cancel due to medical issues. The cancellation was done well in advance and the owner understood and agreed to a full refund. TripAdvisor refunded part of the money to the owner but not all of it. I tried many times without success to get in touch with TripAdvisor to find out why the refund amount was short. It was like reaching Bernie Madoff's answering machine so after a while I gave up. I guess that they pocketed part of the refund. A real first class company.

TripAdvisor needs to be investigated. Without a doubt, they block bad reviews for the big hotels. This to me is fraud. These hotels pay a fee and TripAdvisor gets paid to block bad reviews and I have no doubt they write fake reviews to get people to these hotels. I wrote a review recently about the Loews Royal Pacific Hotel in Orlando. And my reviews was to the point about how much of a rip off this hotel is. And they blocked it stating that I'm accusing the Hotel of Fraud!! WHAT? This is a lame excuse just to block my review. And now that I've read these reviews here, HOLY **, I was right!! I hope people see these reviews before using TripAdvisor and Loews Royal Pacific Hotel in Universal. $400+ a night for a dump. Days Inn has better rooms. Don't be fooled by these hotels ads. You'll be sorry. Definitely stay away from TripAdvisor.

TripAdvisor refuses to print my negative experiences with hotels and restaurants. I read a review about the Mylo Hotel on Geneva in Daly City, CA. The review wasn't too bad, so I booked 2 nights at this hotel. But the terrible room and experience I had staying there will never be told to other travelers since TripAdvisor won't publish my bad 1 star review about this place! (Weird concrete, sandpaper feeling floor, only about 12 parking spaces for 36 rooms and the spaces are always full of cars (including employees). Only parking for guests is out on the main street in a bad part of city where druggies, hookers and other nasty night people roam the streets. Bathroom toilet cannot be sat down on in my room... Only works for standing and peeing.

I have placed 130+ reviews on TripAdvisor. Each time I get on the site it becomes more and more annoying. I often try to post multiple reviews after a trip and, lately, it has started making you sign in 2-3 times after EACH review. Also each time you change screens it requires a sign-in. It is now next to impossible to add businesses that aren't already there. Short suggested reviews that are completed never show up. Forget trying to contact them about anything. I would have told them directly of the issues but there is no place to do it and I got tired of signing in NINE times trying to find a location to communicate. I am not going to be a inspired to review in the future and I have never used them to book because of others who have reported issues with booking. Reviews are the basis of your business. Make it easy to do, like it used to be. Not a royal pain!

I paid for a vacation rental in Florida at 5 miles Disney, spacious villa on January 10, 2017. The full amount was pending on my credit card immediately. I received a text message at 11:48AM stating the owner has edited your booking. The owner asked for almost $100 more than what was quoted on TripAdvisor's site. I was trying to stay in my budget, so I deleted one day off my vacation. I paid the price that was advertised for the second time. However, at 12:39PM, I received another text message stating that the owner has edited my booking. I paid the owners asking price once again. After paying the additional fee twice, I received a text message again at 12:55PM. However, this time it stated "Unfortunately, the owner has canceled your booking". After all that I went through with this particular vacation rental, I figured that's fine, I'll just look for another one.

Do not use TripAdvisor for booking your reservation!!!! They advertise there are not any fees to use their site. Totally wrong!!! I recently booked a cottage for a week in Prince Edward Island, Canada and only found out after paying a 50% deposit plus the booking fee that they charged a booking fee of $163.13, or 14.5% of the weekly rate for the cottage. The remaining 50% had to be paid 28 days before the scheduled check-in date. If I were to cancel, I would be refunded only half of the cottage rate and none of the booking fee. If I did not pay the second 50% twenty-eight days prior to check-in, they would automatically cancel my reservation. If I had booked directly with the owner, I would have avoided the booking fee, would have paid a deposit of 30% rather than 50% and would have paid the remainder only when I checked in. A fairly expensive lesson!!

I searched for gites to rent on TripAdvisor and booked one that promised 4 bedrooms in the area we wanted to go for the weekend. The cost was the similar to another gite I had booked in March this year. TripAdvisor were prompt in taking my payment and sending me a receipt confirming the 4 bedroom property had been booked. I spoke with the owner by email and she said she would wait at the property to give us the key.

DO NOT do business with these idiots. I am on the national do not call list, yet these people have been totally harassing my family and I on our phone. They call OVER AND OVER AND OVER, 1 minute apart!! I had to block them with the phone company, and I also filed a complaint with the FCC. I went to their site and tried to email them, but they don't have any way for you to contact them, everything is totally automated. I can't find the email or phone number for this place.

My office made a reservation in Ramada Plaza in Holtsville, NY based on fake review on Tripadvisor. The hotel is disaster. I say it because I be here for the whole month so I wrote review and submitted to be published in their website. They have rejected twice so far. They want positive review so they can sell rooms to customers and negative review means no money. Those reviews that say good things about this hotel are fakes. If anybody has a doubt check this hotel and find out yourself.

I have a listed business on TripAdvisor. This website does not help business owners to maintain reputation but to destroy it, internet trolls everywhere leaving bad comments and reviews, regardless to its credibility. And when there is a problem, you never can find a real person to talk to solve the problem. All you can do is send email to an email address that is one off. You can't even reply to their response, and their responses are a bunch of templates with all the big words that doesn't make any sense. Their phone number page directs you to random pages and log you off instantly. I felt very frustrated when trying to contact them, dealing with computers and auto responses. DO NOT recommend!

I wrote 86 reviews to help fellow travelers from different hotels and restaurants across the world. In the past my feedback was posted and on 1 or 2 occasions revised. We visited Zanzibar in April, we stayed at Ngalawa Beach Village. Bad experience yet TripAdvisor allows owner of resort to verbally negatively comment on my review mentioning our names, but removed our reviews as there were honest negative remarks which would assist fellow travelers not to make the same mistakes.

I have a holiday house which I have let through TripAdvisor for three years. It is a superb property, immaculately maintained and cleaned and I have worked hard to keep it at the highest standard. As a result I have had 43 reviews all of which are rated excellent/5*. However, TripAdvisor have refused me a 'Certificate of Excellence', even though many other properties in the area with far fewer reviews have this badge to help with their bookings.

TripAdvisor is a complete joke run by ignorant and uneducated people (based in Germany, which tell you everything). They allow reviews to be published that are inaccurate and blatant lies - providing 100% proof to them to show how the review is fake means nothing to them. They are destroying a lot of small businesses, but tbh - who reads that rubbish on their site? I think a lot of serious reviewers don't go to their platform, but to Trust Pilot... Trust Pilot is the very best in this field and if you compare the two then you'll see that TripAdvisor is an embarrassing joke and whose days are numbered as you really CANNOT trust the options on TripAdvisor.

Our vacation property is listed in Merida, Mexico. A very troubled renter contacted me to say she had google mapped our property address just prior to arriving, only to realize that that the listing advertised in Yuma, Arizona is actually in Merida, Mexico. She and her family rented our property for 3 days for the occasion of her son's wedding, and now they have no place to stay.

When reviewing flight availabilities on the TripAdvisor App, I decided to pay the $12 to save one flight for a week. The App saved the flight for me... but for different dates than I had picked. NO CUSTOMER SERVICE available to help with it! I picked a name out of my head and left a message with Paul ** I believe. Hoping that someone could help me with it or reverse the charges. Now as I go back through my bank statement... that charge has a note on it stating it is a recurring charge! WHAAATTT?

I'm an owner of 2 vacation properties. Originally, TripAdvisor and their multiple websites offered an ideal platform to advertise. In summary of a year's worth of tracking and some additional research on my part, it appears TripAdvisor creates fictitious inquiries and sends them to their paying client's account to inflate metrics and make it to appear that your paid subscription is producing quality results. After one year of tracking on a separate spreadsheet it appears that TripAdvisor inquiries has resulted in 5% of my complete revenue. Furthermore, their subscription membership increased from $350 (I received a $50 coupon) to now $599. I have not received any new inquiries in 1.5 months.

I placed a substantial deposit on a vacation rental early in the year, on a July rental. In the early Spring TripAdvisor informed me the property was no longer available, and now they are refusing to refund my deposit until they recover the funds from their customer, the property owner. They ignored my emails, and finally I made contact by telephone (what a challenge that is!). They acknowledge I am owed the refund but they will not process it until they get their money back. Why should their problems be my problem? This is egregious and high handed from a multi-million dollar company. Man up TripAdvisor, dip into your petty cash and do the honourable thing! Seriously, is anyone in authority at TripAdvisor authorizing this despicable behavior?

This was the first time I have ever used an Internet booking agent and the experience has been far from pleasant! Upon arrival to the vacation we was greeted by a horrible smell, not sure if it is the propane gas or what, and lots so of nastiness. There was mice poop on kitchen counters, ants everywhere, spiders and many other creeping critters. I spent many hours cleaning just to try to make it stayable. I reported the problem to the owner and TripAdvisor with no response. I paid over $200.00/night for this place. It is an overpriced run down dirty place! And seemingly owner nor booking agent wants to address the situation! VERY UNHAPPY VACATIONER!!!

I booked a hotel through TripAdvisor. I made this booking a month in advance. They advertised I could cancel the reservation up to 24 hours before check in. I canceled the day after I booked it. The hotel, The Joule in Dallas, had already charged my card ($1,400.00). They would NOT credit my card back. The Joule stated the charge was non-refundable. After calling TripAdvisor, I got NOWHERE. They have people with rehearsed lines on what to say when customers complain. I had to dispute the charge with my credit card company, USAA. USAA had to start dealing with TripAdvisor. TripAdvisor did NOTHING to help me. Each phone call ended in disappointment on my end. Even when talking to a "higher up" or "manager", I got nothing. The "higher up" said exactly the same thing.

As owners of both a vacation rental and a restaurant, we have had nothing but terrible experiences whenever dealing with TripAdvisor. First of all, it is almost impossible to reach a real person. Then if & when you do, they cannot speak understandable English! Their site is VERY difficult to navigate - we have had a multitude of customers tell us that they can't find us on TripAdvisor! Also, their vacation rental calendar will NOT sync with other sites, so we have to continually go in and update it manually. Bottom line, TripAdvisor is a pain to have to deal with! This company is NOT one you want to do business with, but we are forced to because of their name recognition in the market. I wish they would just GO AWAY!!!

Last Dec, we booked a property (vacation rental) in Atlanta and the home owner cheated us after the booking was complete saying that he would not be in town and he lives upstairs in the property displayed on the website (which was not disclosed to us before the booking). We were told to cancel the booking which we did and called TripAdvisor to escalate the issue because the owner was not ready to refund the money. We called TripAdvisor at least 30 times over a period of 3 to 4 months and each time we called we had to go over the whole matter and all they did was say they will call back which they never did.

I was on TripAdvisor in order to warn people about an attraction in my town however they decided to censor my review and not post it while positive reviews always get approved and I have done plenty of research that shows that I am by far not the only one having issues or being censored. This website and its people are engaging in direct censorship for dubious reasons. Whether this is because they are paid by those companies to keep reviews positive or not is yet to be proven but I imagine it would not be hard. Needless to say they are not trustworthy and should not be used period.

TripAdvisor censored one of my reviews. They gave absolutely no explanation and not for lack of asking: I asked them five times! For the life of me, I can't imagine what was wrong with the review, but, there you have it, they censored it!

TripAdvisor took over the site we used for 9 years, vacationhomerentals.com. We only discovered this when were renewing VHR.com. The cost was 100% increase from what we had previously paid vacationhomerentals.com ($199.00) to $399.00! Vacationhomerentals.com had been very beneficial, and productive in the past, so I renewed. Big mistake!! Now we are a little fish in a big pond and have NOT received a referral that actually rented our Cape Cod home. I was always quick to respond, but still no success. Four hundred dollars wasted! I emailed them with my concerns and never received a response. Don't use the website! When we were on vacationhomerentals.com, 7-8 years, we had to turn renters away b/c rental season was fully rented. Before TripAdvisor we had multiple referrals and inquiries. Now none!

I have been a member for 10 years and I have over 2 dozen reviews published with good feedback from members. TripAdvisor used to be a good site. Not anymore. In January 2017 I wrote a negative review about a restaurant that was first rejected for not a valid reason. Their reasoning made no sense. I objected and they published it. Unfortunately each time they deny a review, you have to rewrite it, they do NOT reactivate it. They have it in their system, so I am not sure why this is not done. I rewrote the review, it was published and the manager/owner responded. The response was ridiculous, claiming it was a misunderstanding due to language issues because I wrote the review in English, he assumed (?) I did not speak the local language. I do, I am a native of that country, living in the US. All my reviews are written in English.

As owners of a vacation rental, we were forced onto TripAdvisor after they acquired VacationHomeRentals. The price for a listing increased over 500% and it is now virtually impossible to find our property through their search capabilities. It is also impossible to contact them with support issues. This borders on criminal behavior.

I did not mind giving reviews at places I visited, but every time I go somewhere TripAdvisor is right there nagging me with their messages to review etc. Nobody likes to be nagged constantly everywhere you go! Keep in mind people, you are helping them maintain their business with your constant reviews/taking your time to do so with "zero" compensation at all... not even a coupon to one of these many places you review! Today I got an e-mail asking for donations for REFUGEES!?! Really? Cause last I know, I did not vote for Hillary Clinton that supports refugees! The minute these people get into asking support for ILLEGALS is when I draw the line! Bye, Bye, TripAdvisor! Besides, it is less junk mail in my inbox daily! What a joke TripAdvisor is.

Booking by TripAdvisor not a good value. We had the most uncomfortable sleep because the mattress was very soft. We felt like sleeping in a doughnut. Additionally the hotel charged premium price to allow a dog, yet the dog relief area was totally disgusting. Needless to say my rating for a one night stay was just one star. TripAdvisor has not posted my review. Additionally we found out from other hotel guest that their hotel room was $59. Our rate was $132 plus pet fee for a total of $160. TripAdvisor site is dishonest by not posting a negative review. I do not recommend TripAdvisor to anyone.

As a small business owners at the mercy of TripAdvisor I have found that because I pay the basic fees to them I do not get the service the larger hotels get. It takes weeks for my photos to get posted. They refuse to take down the old consumer photos prior to my ownership even after I supplied the deed showing the date I purchased my hotel. In today's day TripAdvisor can make or break your small business.

I booked a house in lake region of South Carolina. Noticed there were no reviews which I usually rely on but the price and description were what we're looking for so I decided to go ahead and reserve it anyway. Noticed a few discrepancies (location and bed count) in the listing and brought that to the attention of the owner. We corresponded a few times and then several weeks later (Apr. 13) I received a notice from the owner that the house was no longer available and he was pulling his listing from TA due to they "keep moving his house across the lake and discounting the rate." I was unable to respond back to him so I clicked around to find out what I needed to do or who to call to get my credit. I read that I would receive it in 7 days.

I was on TripAdvisor for 3 years and had my property listed on it. I also have my property listed on VRBO and Airbnb. During the 3 years I have been on TripAdvisor, they have shut my account off 14 times because they claimed I included information that was "illegal"... such as rates. They do not accurately show the amounts people owe even when I set it up correctly so when a person asks me about a rate, I would have to correct it. There were other questions I had to answer and they blocked the emails and deactivate my account each time.

Be careful and not register your home on their website. They have found a system, to gather ALL PERSONAL INFORMATION, and then for no apparent reason to reject. In fact this has become a new way to create a complete database with absolutely all your personal data... which is totally shocking. So if you want to protect your personal data, Do not register.

TripAdvisor is misleading customers with regards to cancellation fees. It states that you can cancel up to 24 hours provided your stay is 60 days away. TOTAL CONFUSION AND WILL NEVER USE THEM AGAIN. Booking.com is a better website and very clear on their cancellation policy. I thought I had free cancellation as long as it was 60 days away from my stay but I did not get a refund and I cancelled in 3 days. AND MY STAY WAS 5 MONTHS AWAY. Will not be recommending TripAdvisor for any bookings in the future.

I had been letting my cottage with TripAdvisor (originally HolidayLettings) for nearly 7 years. All was good under HolidayLettings until TripAdvisor took control. Without going into every last detail of how poor they have become I will be brief and give readers the main reasons why I am no longer with them. My subscription renewal was just about doubled this year with no explanation at all. I did reply to an email that was sent to me requesting an explanation, expecting all the usual pathetic reasons they normally give you, but what I actually got was nothing. They could not even be bothered to respond to this valued customer that has been handing cash over to them for the previous 6 years. I have become very aware of what TripAdvisor are doing. They do not want owners paying subscriptions as they can make much more cash by forcing owners to use their pay as you book method.

I used to like TripAd and I have done countless reviews for it and received endless thank-you emails. I rarely write a bad review, but recently I did, for a truly awful restaurant. It was published and then mysteriously taken down, along with several others done around the same time - mostly positive. The reason given in each case was that I was connected with the establishment - totally untrue. I emailed TripAdvisor and got a nonsensical computer generated response, tried again and the same, so I took down my profile and around 90 reviews. I have to conclude that Tripadvisor is now commercially dominated and takes down reviews when they upset large customers. Shame - it used to be good - now no longer.

Trip Advisor states on their website that you can cancel a booking within 24 hours of making a booking or 60 days before a booking. We booked our stay less than 60 days of but called before the 24 hour period was up and was told we could not cancel since the landlord we were wanting to rent from had not responded and accepted our booking yet. We live in the United States and he was in Italy where we were booking. They said he had 24 hours to respond as well. At this point he had a hour left to say yes or no. If he even decided to respond. So we only had an hour to be able to cancel in that 24 hour period and they still would not let us cancel before he responded. He responded with minutes left and it did not give us enough time to cancel. The landlord then informed us there would not be enough beds. At this point we were already international and had patchy phone and internet service .

Avoid TripAdvisor at all cost. I rented 2 houses using this website and that was a fraud. I reported to TripAdvisor about the fraud and they didn't take any action. I lost my money with was 4.876.00 dollars. TripAdvisor ad could be fake and they don't take any action, the ad is still online. When I got there the owner of the house didn't even know his house was for rent at TripAdvisor. BE CAREFUL TRIPADVISOR HAVE LOTS OF ADS FOR VACATION HOMES THAT ARE JUST FAKE. Don't rent through TripAdvisor because if you get there and the owner say his house is not for rent you will lose your money 100% and there is no way you can get this refunded to you. I don't recommend TripAdvisor rentals. Be aware. Don't waste your money.

DO NOT use (SWT) DRTRANSFERS-NEXUS when you need transportation services. My family and I were on vacations at Punta Cana (Dominican Republic) and they never came to pick up us at the hotel to take us back to the airport, even though I paid them $72.00 dollars through PayPal for a round trip. (SWT) DRTRANSFERS-NEXUS is a very bad company. So, if you need transportation services do not use them if you want to avoid headaches and frustration.