3.6/5 (741 reviews)

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Overall Rating3.6 out of 5
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Travelocity Reviews

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Rated with 1 star
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Verified Reviewer
Original review: May 31, 2023

I booked a car rental thru Travelocity. I could swear I read the car could be cancelled free of charge 48 hours before the trip. I cancelled the rental less than an hour later. I was charge $50 for the cancellation. I travel a lot. Rent cars a lot. First time I've ever had this one pulled on me. Last time I use Travelocity. Period.

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Rated with 1 star
Verified Reviewer
Original review: May 29, 2023

I will never again use Travelocity. Very bad customer service! Could not cancel my reservation due to a canceled event. They would not even let me exchange the date due to a canceled event for the next following week. I told them I did not want a refund. I just wanted to change the date. The lady at the front desk was very RUDE!!! Communication was just horrible!!!!

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    Rated with 1 star
    Verified Reviewer
    Original review: April 27, 2023

    I recieved no e mail or any notifications about my travel details. When I got in the airport found out my flight was cancelled. Travelocity didn't taken any responsibility. When I called them, they referred me to the airline and their response very unprofessional.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 12, 2023

    In February 2023 I booked used Travelocity to book a one-way Air Canada flight to travel from San Diego, CA to Halifax in Nova Scotia, Canada. I'd just had word that my 94-year-old mother was failing and not expected to survive more than 2-3 days. Unfortunately she died before my flight left the ground in San Diego, removing the urgency from my departure. Wanting to cancel the flight, I contacted Travelocity promptly. Though the agent advised the ticket was non-refundable she contacted the airline on my behalf and was able to confirm AC had granted a credit because of my bereavement situation.

    Travelocity then posted a credit of $396 to my Travelocity account. However, when I tried to apply the credit towards purchase of an AC ticket for the a new San Diego to Halifax itinerary the system did not accept it. I contacted Travelocity customer service again and this time the agent told told me the posting was not really a credit, that I should contact AC directly, and that the "not-really-a-credit" was only for $297 rather than the $396 I could see posted on my account as we spoke. I've worked with Travelocity since its early days in the 90s, and had not noticed any change in its dealings despite being acquired by Expedia in 2015. Expedia is notorious for its underhandedness. After this experience I will no longer deal Travelocity either.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 8, 2023

    I booked an Enterprise car and needed to change booking by a few hours. Could have it through Enterprise but since I booked through Travelocity; I couldn't change it. I didn't save any money and Travelocity made it very inconvenient.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 7, 2023

    I bought tickets to go on a vacation after 2 or 3 days I change my mind of the place. I call them. They change the destination of my vacations. After all was a big difference on prices so they offered me a credit of 800 dollars. That was on December. Now on April I want to use my credit and now they said that I can't use that credit because the airline is not accepting the credit and the last solution that they have is for me to buy new tickets and forget about my credit of 800 dollars. This is insane and I'm been on the phone with them for the last 5 hours just to give me that solution. In what kind of world are we living that an airline credit is too old after 3 months. Who in the world goes more than 2 o 3 time a year on vacation out of the country. Come on this is horrible. I'm completely disappointed. I think this is unprofessional and miss of respect for consumer. Don't ever use this place again to buy nothing.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 6, 2023

    I booked a rental car through Travelocity (prepaid) and when I arrived I was told I could not use a debit card as the major credit card requirement. I didn't have a major credit card because my husband had his to use while on vacation. We were advised to create a NEW reservation with my husband's name and then ask Travelocity for a refund. GUESS WHAT... Travelocity will not give us a refund even though the rental car company has approved it. I was not told I could not use a debit card so I paid TWICE. NEVER AGAIN!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 31, 2023

    I booked a car reservation on March 30th 2023 for Alamo with Travelocity. Travelocity charged me and sent me a itinerary number. When I got to Alamo they didn't have my reservation and told me that Travelocity never paid them. On top of that they wouldn't accept a debit card as a form of payment and wanted a credit card, which I don't have. So they wouldn't rent to me. I tried to cancel my booking on line and Travelocity referred me to an agent by text. An agent never contacted me, they refused to cancel online and I was now 1 hour late for my appointment because of this mess. So I went to Enterprise and had amazing service and a car with my debit card. Later that night I contacted Travelocity by phone for a refund. The agent's name is Akesh, he was yelling at me on the phone and told me he won't give me a refund. This company is a scam.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 29, 2023

    I purchased tickets for Coco Bongo Beach Club in Cancun. Recieved confirmation from Travelocity and receipt of purchase. Arrived at Coco Bongo and was told they didn't have our reservations confirmed by Travelocity. Contacted Travelocity and they lied and said they couldn't reach the club by phone but I was standing with the manager. Travelocity never sent the confirmation so we couldn't get in. Then Travelocity stated that I couldn't receive a refund because it was the Club's fault. But the Club never received the payment so Travelocity is a scam. And there's no contact number for the company anywhere, only online chat option.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 23, 2023

    We used Travelocity to schedule a family vacation. We selected a non-smoking room at a highly rated hotel. From the moment we arrived at our room it was clear that the room was often smoked in from the nicotine stains on the walls and ceilings. The floors were dirty, and all of our towels were stained. Our family relied on rescue inhalers and allergy medications throughout our stay due to severe asthma and allergies. The hotel refused to move us. We were told to go through Travelocity for our refund. I was in touch with the resolution team and they promised us a full refund of our stay in 3-10 days. After 2 weeks there was no refund. Travelocity conveniently had no record that they promised us a refund and they never called the hotel to confirm the refund as I was told they had already done. Travelocity and the hotel agreed to a one day refund in the end. Completely unacceptable!

    2 people found this review helpful
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    Travelocity author review by ConsumerAffairs Research Team

    Travelocity is a Dallas-based travel company owned by Sabre Corporation, a travel technology company that has been in business since 1960.

    • Hotels: Travelocity lists rooms from over 271,000 hotels around the world.

    • Inspirational guides: Vacationers who don't know where to go can use Travelocity guides to get inspired.

    • Mobile app: Travelocity's mobile app offers exclusive discounts and lets travelers access their reservations on the go.

    • Vacation packages: Vacation packages can help travelers save money getting to and staying in their destination cities.

    • Price guarantee: Travelocity will match better deals and give customers $50 travel coupons for future trips.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Travelocity Company Information

    Company Name:
    Year Founded:
    3150 Sabre Dr.
    Postal Code:
    United States