Travelocity Reviews

When living in China, I ordered tickets to the US. However, the tickets were sent to my US address. I called many, many times from China to rectify the matter. Each time the company rep gave me a different explanation as to the problem. All said the ticket would be sent to China. After one month, I cancelled the ticket-still before the actual flight-and had someone in China actually purchase the needed ticket. Travelociy was out no money. On the other hand, I was out an extra almost $1000

I wanted to make a reservation for a particular hotel in Seville, Spain. I compared the rates on several websites and travelocity advertised as having the best rate. I booked the hotel through travelocity and received an immediate confirmation. The next day, I received an email from travelocity indicating that they could not confirm the hotel. I called travelocity to see what the problem was. Let me just say that this was the first of MANY phone calls all of which I was told I would be put on hold for 2 minutes but was actually placed on hold for anywhere from 20 to 30 minutes.

Since booking my flight for Aug. 3-6, I have developed a medical condition that requires urgent medical treatment in Charleston, SC and cannot travel. I have contacted Travelocity who told me to get a doctor's note then referred me to Americal Airlines who referred me back to Travelocity. I have the letter from my doctor and the agents will not let me speak with a supervisor; they put me on hold, an no one ever picks up. I would like airfare reimbursement or transfer the ticket, but the agents only recite the policy, with no regard for me situation.

Travelocity has been advertising flights with Northwest from Charlotte, NC to Pittsburgh PA for the last 3 weeks starting at $139.00. However, if you choose ANY dates, it blocks you out as sold out. Even trying the $151.00 flight, the same thing happens. After emailing Travelocity Customer Service, they give you the run around that the Email was sent out earlier in the day before I received it and sold out right away. For 3 weeks? Bull - to me this is FALSE ADVERTISING!!!!!

My fiance and I booked our honeymoon to Europe thru them, we purchased their "insurance guarantee" as well, due to cancellations in flights not in our control, we had to contact their customer service in India, we were hung up on, put on hold for 10+ hours total. They cancelled our trip and never refunded the money. We have 25+ documented and saved emails between them and us. Breaking promise after promise. Our wedding is in 3 weeks and still no honeymoon. Our wedding is ruined. We have spent dozens and dozens of hours on this. They basically just stole our money. We want to sue them.

I have used Travelocity for tickets in the past. This time I tried to book tickets for my husband and I from Charlotte to Maine in June. I found a flight advertised for $231 with two seats left. I selected that flight, clicked 'Purchase' and was told that the fair had changed and was now $305 dollars. Grrrr..... I thought perhaps I had waited too long while I double-checked with my husband from across the room so I waited an hour and tried again (figuring that seats/fares are held for some amount of time while folks click through the purchase screens and hoping that by waiting the seats would be available again.)

This is what happened when I booked a vacation through Travelocity. My boyfriend and I scheduled a trip to Cancun, Mexico on January 5th 2006. The trip was scheduled for February 24th, through March 5th 2006. Everything was going smoothly. We picked an all inclusive hotel, flights to and from Cancun, and ground transportation to pick us up, and drop us off at the airport in Mexico. We had a very early flight 6:00am out of Sacramento, this meant we had to get up at 1:45am to get there on time. No problem. We boarded our flight, and landed safely in Mexico, extremely exicted to get our vacation started at 1:45pm.

I tried to book a flight with Travelocity all day. At one point I gave all my credit card info and was ready to confirm my purchase but was told I took to much time to give my info and I would need to start over. Again I was offered the same fare on the web page but it said there were no e-tickets left for that price. They wanted an additional $24.95 for a paper ticket, my only option.

In January my wife and I booked an August trip to Vegas at the price of $800. In February we decided to cancel due to personal reasns. This gave Travelocity a 6-month notice. They want to charge us a cancellation fee of $477.

I had a pre-paid reservation for two for a Las Vegas hotel. My sister, who was sharing the room with me, arrived from Sacramento five hours before my flight arrived and was not allowed to check-in because the reservation was in my name. The hotel manager told me if we had booked direct, they would accomodate us but since we booked through Travelocity, only they could change the name on the reservation. I called Travelocity to explain the situation and they refused to do anything.

I was booking round trip airfare for 2 to the carribean thru travelocity. I was quoted an all inclusive price of $949.00 which I proceeded to book, and received a confirmation for. When I went back a week later to review the details of the flights, I found the price had been bumped up to $1,050.00. I contacted Travelocity's customer service dept. which asked me to send them any documentation of the price difference. I sent the confirmation twice, sent two additional requests for a correction, and have received no reply. Additionally, the company presented a seating chart of the plane showing only few seats left, when the actual flights were half full. This is outright fraud, to create a situation of scarcity to induce consumers to book immediatly.

I booked a 'package trip' for my son and a companion from Memphis, TN to Bermuda for $1664.97. A business conflict came up and I started trying to cancel this trip 1/31/06. I was finally able to speak to a supervisor on 2/13/06 but still have no resolution with the trip cancellation and/or rescheduling.

When searching for airline tickets on Travelocity, I found that they would raise the fare just as I was about to complete my purchase...I checked the actual airline site and found thier price to be about $140.00 cheaper. The Travelocity price is approximately equal to the published airline price until you go to make the purchase...then they raise the price.

I booked $4,200 airline ticket. The reservation got processed and i recieved a confirmatin email, but about 10 minutes later i got an email saying "We are unable to complete the processing of the reservation you made on our system... ...Your reservation has not been ticketed.". I called customer service, he explained their was a baggage aggreement problem between the carriers involved so we found another flight that would work. At that time I asked the Travelocity agent "was my credit card charged for the previous attempt?" his answer was no, that my credit card was not charged for the previous attempt as it was impossible for Travelocity to charge the credit card until the ticketing process was completed. Since my reservation was not ticketed, my card was not charged.

Travelocity has been advertising round trip tickets on Continental Airlines from PVD to PHX for $153.00 - $162.00, for the past 2 weeks or more. I have phoned them 4 times to get these prices but they won't sell me the tickets for this price.

Airline refund from us air for a ticket purchased by travelocity and to be refunded by same, not refunded despite multiple phoine calls over six months. Ticket was fully refundable as per travelocity.

In December of 2004, I booked flights for myself and my significant other with Travelocity.com. One set of tickets was for Miami to Curacao, the second set of tickets was for Curacao to Bonaire. Both flights were roundtrip and operated by American Airlines. The first set of tickets was to be issued electronically, the second set for some reason could not be issued electronically, and was supposed to be delivered in paper form by Fed Ex. I recieved a confirmation email. After waiting 2 weeks for the paper tickets, I called their customer service number to inform them that the paper tickets never arrived.

Traveled to care for hospitalized grandfather. Had power-of-attorney and had to cancel flight on 10/2/05. Told Travelocity about the circumstances. They charged $30 cancel fee and American Airlines charged $100.00 cancel fee. Faxed Doctor's letter on 11/2/05. I called them on 11/10/05 to request status. They said it's over 30 days and they won't refund. I'm upset!

I originally booked a trip to Las Vegas. The package price I paid included 4 persons total, 2 adults and 2 children. The hotel reservation however only shows 2 persons. The 2 children will be charged again upon arrival. I should not have to pay again since the original package that I paid for already include them on it. Travelocity agent screwed up the hotel booking and is refusing to pay for the 2 extra occupancies.

On October 10th, I have called Travelocity to make a reservation for the hotel in Paris for the dates of Dec 21st-Jan 10th. Travelocity's sales representative then proceeded to finding me a fare which was acceptable, after that he told me that this hotel was not refundable and I asked him is there any way to find a way to reserve a room without such a strict policy. He answered "Yes, if you book it directly with us(Travelocity) and not the hotel directly. Naturally, I have told him that I would like to proceed with the "refund guaranteed" option because my itinerary may change and I may not need this reservation.

On June 13th, 2005, my husband and I arrived at Sandals Ocho Rios, Jamaica for our honeymoon. Upon our arrival,which was one day later than it was supossed to be due to US Airways problems, we were told that we had been placed in a room 1 1/2 miles away from the beach. We had booked and had paid for an oceanfront room. After arguing with the staff, we were told that we could extend our vacation 1 night on them, if we could get our flight changed. My husband contacted Travelocity and explained the situation. He reminded them of their policy that they guarantee you will get the room you book or they will take care of the problem for you.

Booked trip to New Orleans for Nov. 6th, 2005. Travelocity reps don't know about flood or hurricane. Won't give any info except flight is confirmed. The hotel is closed and we have no idea if it will be open by the 6th. One couple doesn't want to go now as it was a fun trip (not business) they would like to rebook else where but Travelocity says they would have to pay a cancelation fee of $200. We need to go as we have family there but are worried about the hotel arangements. Travelocity basicly told me just to go and worry about it when we got there.

I booked a flight with Travelocity in August 2004 for a flight in December 2004 and was unable to make the trip. When I cancelled the flight in December, before departure, I was told I had a year to re-schedule. I also called back several times to double check on the amount of time I had. I was told to send my tickets back to Travelocity when I was ready to re-book.

Confirmation of a hotel through TRAVELOCITY.CA in Montreal was $116.00 per night. I stayed two nights but extended my visit paying $125.00 myself for an additional night. The bill charged to my credit card for the two nights was $$340.80. How is this possible? This is criminal and should be stopped.

I used the Travelocity Website and booked two trips from Rockford to Orlando. When I booked, I received a trip number right away. Four days later, I did not receive any confirmation so I called. The flight posted on their website was non-existing. A supervisor (after over 1 hr on hold) offered remedy at additional $75 per ticket (X 5 tickets). When I attempted to rebook flight with him the total price was now more than double, citing "prices fluctuate".

I made travel plans to N. Carolina. I had reserved a suite at a hotel. Upon arrival, we were placed in a much smaller room with double beds. I complained and the hotel told me they had no available suites. I contacted Travelocity, relying on their customer bill of rights: "Get what you booked Neither overbooked hotel, nor missing rental car, nor lost reservation should stand in the way of you and a smooth trip. That's why Travelocity Guarantees that everything about your booking will be right, or we'll work with our partners to make it right, right away."

They issue what is called an OSI to the airline every time someone books a flight. This authorizes the airline to actually charge for the ticket. The price I authorized was supposed to be $459.90. They charged $771.90, resulting in an overdraft charge to my account of $84! The following day they authorized a refund of the difference. (so they knew they made a mistake) They seem to think this is suficient. It is not.

I booked my honeymoon on March 21, 2005 for July 17 through July 22 in Williamsburg, VA, at the Sunterra. I called on July 12 to confirm my reservation but the hotel did not have my reservation. I called the 1-888 number got some guy in India who said that the hotel was closed and to call back at 9 a.m. the next day. I called the hotel personally and the rebooked me in a different resort. Travelocity employees did nothing.

On June 20th at 11:22 am PDT, I prepaid $244.88 for a hotel stay. My credit card was charged $244.88 at 11:22 AM. Then at 2:10 PM on June 20th, my credit card was charged again for $244.88. I called Travelocity and they claimed they did not do it. I have written to Travelocity and received the same response. They claim they have no record of the charge. I sent the Consumer Complaint Department a fax with a copy of the authorizations they made to my card.

Fare Jumped by Travelocity.com. On 17 June 2005 I booked a flight from London (LHR) to Chicago (ORD) for myself, daughter (4) and son (2). I received an email confirming all the booking details, but stating prices are not confirmed subject to airline confirmation of the reservation. One week later I have not received anything. My website profile showed no reservation booked in the Travelocity system. I could not get through to travelocity (UK) by phone. I called USA office.

After locating 4 tickets to fly from Austin to Salt Lake City, entering the credit card info, email info, and hitting submit to purchase the tickets, Travelocity popped up a message that "These fares are no longer available at this price" but are available at almost $50 more per ticket. My wife logged out of their site without responding to purchase the higher priced tickets. She went into another vendor's site, found the same tickets at the lower price, and purchased them.

I have no access to charge on my credit cards due to they're all over the limit. Everyday the problem is not resolved, the airline tickets are increasing in price.

Travelocity wants me to pay an additional $230 to fix the error. I have refused the ticket, and I plan to dispute the error through VISA, if Travelocity will not correct the ticket.

Travelocity requested duplicate airline tickets from American Airlines. When this was discovered on my credit card statement, I called both AA and Travelocity. AA said I would have to take up the matter with Travelocity. Travelocity acknowledged it was their mistake and requested me to send a copy of the credit card statement to their attention for processing. I was told it would take 3 (THREE) months to process. I told them this was totally unacceptable. After further rather heated discussion, they offered to call the airline to expedite the refund to less than one week. That effort was delayed until tomorrow as the AA office was closed.