Travelocity Reviews

I found the flights I was looking for and entered the traveler information for my family including first, middle and last names for each passenger and dates of birth for each. I looked through the confirmation page before booking and satisfied, hit the continue button to complete the booking. I was then sent a confirmation email from rewards center and the travel information was right, but the names of the passengers were now wrong. My first and last name was correct, but it had given my daughter my middle name and named my wife with duplicate last and first names. Essentially, it had replaced all the name fields for my wife and daughter with elements of my own name. I don't understand how such a mistake can happen.

So to rectify the problem, I called Air France. They told me the reservation was made through a third party (FlexPerks) and only them could reissue tickets with the correct name. These being reservations for flights to the US, security issues arise when changing passenger names (I fully understand the policy). When I called FlexPerks to solve the problem, they said that only Air France could fix the issue. I spent the next 2 days speaking with Air France supervisors and trying to get through to a supervisor at FlexPerks (which is actually Travelocity). To make an agonizingly long story short, it took 2 days of promises from the Travelocity call center before I actually spoke with a supervisor.

Each of the 5 separate operators I spoke with there only quoted policy and refused to even give me the name of their supervisor, saying, "I have spoken with him and he will call you back in an hour." It wasn't until I had two operators on two separate calls walk into his office simultaneously that I got a call back from the supervisor. He told me there was nothing Air France would do to change the names and that their technicians were looking into the matter to decide if it was a glitch (their fault) or a data entry error (my fault). A glitch would mean that Travelocity would purchase my family a new set of tickets. A data error would mean that I would not be able to board the flight with my family, as the names are not the same as in our passports, although the family name is correct and the dates of birth are correct.

My anger stems from the fact that FlexPerks and Travelocity take no responsibility for a website error (I am still waiting for the technicians to call back from India) and further, there is a good chance I will lose 210,000 flex points and have to purchase another set of tickets for roughly $4,000! When I approached the subject of points redemption with the supervisor, he was very quick to point out that Travelocity and FlexPerks are indeed separate companies and he was not responsible for my points. The thing is, I reached his office by calling FlexPerks in the first place! There are no supervisors at FlexPerks, yet when I finally got through to one, he hid behind a corporate firewall and avoided any responsibility.

All I need is to change my wife and daughter's first names on our reservations. That's it. Even Air France said it is very unlikely that we can do this at the airport on the day of departure (07:30AM flight). I'm even willing to pay a change fee although it's not my fault (who in their right mind would call their wife Smith Smith and their daughter Karl Smith?), but what really gets me is the total lack of reason and humanity, replaced by policy and call center operators who have no vested interest in customer satisfaction. Plus the 210,000 points and the additional $4,000 I'm likely to pay for their inability to change two bloody first names!

You entered in the wrong information when making your booking: If you purchase electronic airline tickets and notify us by 11:59PM (Central Time) on the same calendar date of your purchase that you've booked the wrong dates, names, or flight times, we'll let you cancel your airline tickets without charging a cancellation fee (this policy does not apply to Porter Airlines, Spirit Airlines, USA 3000 Airlines or to packages).

We have spent many, many hours speaking to all kinds of people and they will only cancel the original tickets and reorder new tickets but the cost is 150% of the original ticket price. They have the worst customer service and I am a manager for a customer service department in California. It is appalling! This was their mistake. Their system booked the wrong trip but they refuse to take any responsibility. I will never do business with them again and to be honest, we travel a lot so this is their loss!

The two arrived at the counter, one hour prior to flight. Mr. Jose ** told them they would not make it through TSA. Both parties informed Mr. ** that they had military IDs, which would expedite the process through TSA. Yet Mr. ** denied them entry, while checking in additional parties for the same flight both before and after them while they stood and watched, stating these passengers were already checked in. It seems that my daughter and her friend's seats had been given away. Mr. ** stated that all he could do for them was to book them on a flight leaving Saturday, May 26 at 7AM, flight 623, telling the two that the airport opens at 3AM. The following morning, the two checked in again unfortunately with Mr. **. Mr. ** told them that it would cost an additional $200 a piece or they could not board the aircraft. What warrants this type of behavior and arrogance? They had no other choice than to pay the additional fare (I paid via credit card).

Mr. **, the harasser, totally ruined the trip, accommodation and present that I intended to provide for my daughter. Not to mention the cost in losing a day of travel, hotel fees and the additional $400 for the airfare. I contacted Travelocity for assistance (Dawn **, Saudi, Peter, Janny) and found once paid, they do not care what happens to the payee and only refer you to the airline/hotel directly. I contacted Aeromexico for assistance and spent three days on the phone where I filed a complaint, claim #**, and was constantly given conflicting detail on the policies and expected outcome by representatives Andres, Inan, Hores, etc. It takes 24 hours, 48 hours or fifteen business days to review, but no resolution to the problem was given or suggested. I will never use Travelocity again.

Meanwhile, I was told to wait 72 hours for their phone call. Since my hotel stay was scheduled for 96 hours from then, I called them back the Friday before asking what progress had been made and if I would be refunded or booked in the appropriate area. I was told, after many hours of being on hold and passed back and forth, that the matter was still with their technical team and since they had not heard back from them yet, they could not comment further. They kept their word, just about every 72 hours.

Since then, I received a call from Travelocity telling me only this that the matter is still being looked into by the technical team and I should hear back within 72 hours. Approximately 8 times, I was told the exact same thing - to wait 72 more hours. So today, a month later, I called them (since it had been more than over 96 hours since I had heard from them); and guess what I was told? "Our technical team is still working on it, and you will rest assured hear back within 24 hours." Hearing back is not the same as hearing a resolution. I gave them a month to decide how they wanted to resolve this, and I have received no further updates than "still working on it" and "please be patient." Enough.

I have been with Travelocity for about 10 years. They always helped me in the past, but now, you get someone on the phone from Mumbai India, and they have no power to do anything but apologize and take your money.

Upon our return to Canada, we have phoned Travelocity.ca 5 times now (more than 7 hours in total). We were informed that it was TravelGuru (their Indian affiliate) who was responsible, but they would get back to us. After more than 1 week and all these phone calls, I cannot talk to a supervisor anywhere nor can I get anyone to call me back to get my money refunded. The photos I took would certainly substantiate our case, but no one is interested to resolve the problem. I always spoke highly of Travelocity, but this lousy, non-existent customer service has lost me as a future customer. PS, still waiting after further phone call made and "promised" that someone would get back to me immediately.

On 5/1/12, I received an email confirmation with a Travel ID#. On 5/2/12, I attempted to pull up my itinerary with the Trip ID but still, no reservation. I called Travelocity again. Currently, I have been on the phone for 30 minutes and counting. No one for the last 5 minutes as I wait for a supervisor. I highly doubt this will get resolved in my favor. How is it that companies are no longer accountable? I will have to pay an additional $250 now to purchase the same tickets and that is only if I can get my credit card to release the funds before the prices increase again!

I walked to Southwest Airlines, and they had a flight that would get us to Reno in time. I paid $1151. I called Travelocity late that afternoon for help, got their recording, and waited 11 minutes before I was picked up. I was advised that there was nothing that could be done and that our return flight had been canceled. I said I wanted it back and was advised I would have to pay the change fee and the difference in fare. I told the CSR (who was almost unintelligible due to her heavy Indian accent) that I wanted my flights back with no charge, and she said Travelocity could not do that. I asked to speak to a supervisor and was placed on hold for 24 minutes, then I gave up.

I called back later and spoke to a man, again with a very heavy Indian accent, and went through my explanation again. Again, I was told there was nothing that could be done. i asked again to speak to a supervisor. I was again placed on hold for over 30 minutes and gave up. Then out of the blue, a supervisor called me back 2 hours later. I again told my story and was assured he would get to the bottom of it with customer support at Travelocity and they would be in touch with me. I have heard nothing.

What I want is simple--a refund of the $849.60 I paid Travelocity for a flight that didn't exist. I assumed that they would say it wasn't their fault the flight was canceled, and I am sure they are right. But it is their fault that we were never advised of the cancellation and we're forced to purchase flights on a different carrier to the tune of $1151. After hearing nothing as promised, I sent an email to consumer.relations@travelocity.com on April 3 and in their spot on customer support fashion. They have not contacted me.

What's the use of customer support on the internet if they can't help you over the internet and just pawn it off to call the numerous numbers I was given after telling them my situation of being in a war zone with no phone access? I will no longer use Travelocity and will be sure to tell everyone in the military how customer support lacks helping people who are over here for them.

After the long explanation he said, "So let me get this right, you agreed to book this trip and now you want to complain about it?" I told him the rep who booked it couldn't understand me nor could I understand him. His reply was, "So you want me to tell my supervisor that you were unhappy because he wasn't English speaking?" I said no, I just want a call back from a manager because I want some compensation for these lousy flight arrangements. His last words before I hung up on him were, "So you want me to tell my manager that you want something for free?" That's when I hung up on him.

In the meantime, I have called 4 times and written 3 emails asking for someone to contact me and all I got is the reply saying they will respond within 12 hours. Well it's been around 14 days since my last email and I have yet to hear anything from this lousy company with the stupid gnome. I paid a ton of money for our last day at a beautiful 5 star, all inclusive hotel, when in fact we had to leave for the airport at 4:00AM. So I paid for 3 people and one entire day and had to travel from 7:25AM to 8:10PM with 2 kids. I just want to spread the word to as many people as I can to let everyone know not to book anything with Travelocity! Their verbiage says "We're with you every step of the way" and "We're all ears". They are not! Beware! Any company that never (and I mean never) has a manager available to speak with is most likely not a good one.

I booked a flight for two to Phoenix on 3/27/12. On 4/4/12, I checked both Orbitz and Travelocity site and found the cost of the flight went down over $100, on both sites. I immediately filed for a refund and as you can see from the numerous emails, I have been denied. I would not have pursued the refund if it was for a few dollars, but over $100 is a lot of money to be out. I even called Ms. ** of the executive resolutions team to see if we could discuss further and come to some arrangement. I left a message with a "Betty" on 4/10/12 and to date, have not even received a courtesy call back. I feel I am due a refund and would like you to look into this further, as all my correspondence has been met with the same standard answer. Thank you for your help in this matter. In these hard financial times, losing over $100 is a hardship.

The Travelocity agent had the nerve to tell me that it was the airline's fault that they cancelled. They did not understand that it was their job to notify us. I was told, it was not their fault, by 3 different agents today and one supervisor. They would not admit that they never emailed us about the cancellation. Planes cancel all the time, but hard to find another if you don't know about it! Travelocity is our agent... the company that is supposed to help us. We planned 3 nights in Barcelona, then have train reservations to Alicante on Tuesday. I reserved on Iberia only today for this Sunday at 6:20pm through Madrid, but we are very unhappy with this as we now sleep only one night in Barcelona (not sure our hotel will take us for one night), then have to leave the next day on the train. A waste of money even going to Barcelona, jetlag and all!

Iberia said it is Travelocity's fault we did not get the proper message. That is so obvious. We have received all messages before from Travelocity, last one on March 22 saying our return flight had a time change, nothing about April 13th! They goofed and will not make good on this. They offered to help us book another flight for tomorrow for much more than we paid because my husband and I are "booking so late". This was to be our honeymoon. By the way, just to add to the frustration, I was on the phone with one agent in India for over an hour, and got disconnected on their end. How frustrating. I am going to go have a glass of wine now. I may take legal action. Do not use Travelocity.

On April 1, I drove 750 miles to the beach. When I arrived at the Calypso to check in, I was told that there was no room for me there and that my reservation had been moved to a property that was four miles away on the other end of the beach. I was supposed to have been contacted about the situation, so that I had the option to make other arrangements such as finding another property or cancelling my reservation. It seems that there were maintenance issues and then the unit was sold. I never received a phone call nor had any prior knowledge of what was in store for me. Needless to say, I was livid.

I had chosen this property for its location and the fact that it was relatively new, and it's in walking distance to shopping and dining. When I asked if this property I was moved to was comparable to this location, I was never given a straight answer. I then called Travelocity to find out if they had any knowledge of what was going on here and to get assistance. You know your satisfaction is 100% guaranteed. The customer service rep there put me on hold several times, trying to contact management for this company.

In the end, I was told I could cancel my reservation and find somewhere else to go or take what was offered me. I had just driven 750 miles, and there was not a place to be rented (beachside) within a 100-mile or so radius of this beach, as it was spring break. And even Oaseas was completely booked up, and they own 8 properties that I am aware of. I had no choice in this. Had I been notified, I could have had the option to cancel my reservation and get a refund of my money or at least have the option of trying to secure another location to stay at or another destination, to say the least.

When I drove the four miles up the beach to the alternate location, to say the least, I was not at all impressed with my new accommodations. The unit was not satisfactory for me, and I now had to travel to get to any dining or shopping. Travel took forever to do, because there were hundreds upon hundreds of kids on the roads and in the streets. Travel was bumper to bumper. At check-in, I explained the situation to the desk clerk and told her that I had been told that adjustments to my bill would be made when I checked in here. I had already paid more that the total cost of my new location.

I still have not had feedback, as to a refund of the difference or what was going on. Had I been given notice of the situation at hand, I could have been able to make a decision on my circumstances. Had I been given a new location that was comparable to the reservation I had made in January, I probably would have been satisfied. You will say "Well, you did get to stay somewhere." Yes, but the problem was I did not have an option. I was 750 miles from home with no place to go. I did not have a say in this realistically. I feel that that there should be some accountability somewhere. Honestly, I feel that all of my money should be refunded to me and that someone somewhere should eat this financial disaster.

I was told I could pay a $180 cancellation fee and book on another airline and use my credit. When I asked to do so, I was told that I could not book on another airline and would need to book on the given airline. I am unable to get accurate information regarding hundreds of dollars in purchases. I am unable to get things resolved appropriately in a timely fashion. I say this so that no one buys from Travelocity again with the understanding that they will help in any way to make trips successful, work out a solution or make sure that people reach their destination. Long gone are the days of consolidation sites that are of any value. Buy through the airline directly.

Now, a day before the trip, my mom had trouble confirming flights. She was on hold with Travelocity over two hours with no resolution. She had to spell out the email and confirmation info letter by letter since the agent couldn't understand English. No resolution. At the same time, the airline also called me to say the ticket had a problem. I’m now on hold (again). Travelocity gave me a new ticket number and online code (which is same as old one). The online checking still doesn't work. I've spent more than 25 hours in hold time and late nights trying to sort this out with Travelocity. I'd like to be compensated for my time, but frankly I just hope the ticket works. I will never use Travelocity again.

I was never informed that my credit card would be charged a change fee nor was I told that if I changed my ticket, I would not receive the full balance of the money I had originally paid which was over $1,100.00. The Travelocity representatives cannot understand English very well and have very little training in the Travelocity applications. I truly believe I have a right to be compensated for the time and effort this travesty has cost me and especially should be reimbursed for the money that I already paid.

Is this an airline problem or a Travelocity problem? I am sick and tired of us having to pay our fare on time but they have no financial recourse for bad customer service. What happened to the guarantee that Travelocity offers? Secondly, they informed us that we were to depart Shannon at 9 am on July 13, as opposed to 1 pm, as we had initially booked. We have to drive 3 hours to get to Shannon, so this is a particular disadvantage to us. What does either Travelocity or the airline have to say about this arbitrary time change?

A few days later in January 2012, I called AirCanada and found that my agent at Travelocity has cancelled my entire outbound trip. I called Travelocity, another 45 minutes and was told there is too long of a wait for them to speak with AirCanada, so they will have to call me back. They stated that I can expect a call within 72 hours. I waited three days & no call. It turned out that their calls were blocked (no name) and I do not answer blocked calls. I was told I have to wait another 24 hours for the call and my reservation is confirmed but not ticketed.

I initially refused and asked to be put on hold (big mistake), I was 60 minutes on hold. The agent returned and promised to call me back as soon as she's finished with the transaction. She called me 4 hours later and she had switched my outbound flight to one, which was 2 hours earlier that I cannot make. She refused to put me on the original outbound flight I had, so now I was scheduled to leave 1.25 hours later with a short connection time for second outbound flight. Okay, I can live with that. In March 2012, I received another email from Travelocity requesting I contact them immediately because there is another problem.

I searched AirCanada site and found out that I no longer have a flight from Toronto to London. Now on my fourth call to Travelocity. I have been able to understand Indian call center staff until this woman. I was on hold for another 30-40 minutes. She reconfirmed all flights, not original fights, but the second set, and stated I will be ticketed and will receive an email within 6 hours (yesterday). Today at 1pm Travelocity called to tell me there is a problem with the connection time between my outbound flights - same problem as the first problem. Now I am waiting for the final call back.

I have had to speak with them 5x since making my reservation online. The fare has gone up $250 since I made my reservation but so far (are your fingers crossed also?) no mention of this has been made. I have used Travelocity almost exclusively for my domestic US travel. But will never again use them for international travel and perhaps never again for domestic travel. All the "thank you for holding" & "thank you for your patience" do not made up for a poorly run corporation which has outsourced its call centers and contributes to client frustration and a poor US economy.

The questions were: What is your email address (the same email you are reading this complaint)? I was told my email was not correct over and over. The other question is what is your credit card number? I was told repeatedly, the credit card numbers I offered were not correct (I only have two credit cards and gave both cards numbers). I sent emails below to the return emails below to cancel my flight. I felt I used all my options, was not given proper customer service or responded to properly. I contacted American Express to explain what I had done to stop payment. I was concerned of being conned by an internet site. Now, I am being charged again. It is a matter of principle.

This is wrong to expect anyone to pay for a flight not used when the attempts and efforts were made to ask for a date change. I seriously doubt that Jetblue had an empty seat on this flight during the Christmas Holidays. It is my opinion: Your representative refused to work with me, she kept telling me I did not have the correct information over and over. Replay the tapes from my call. These are difficult economic times and I do not have money to waste. Forwarding address for the check.

I spent hours on the phone trying to get someone to work with me. I was told they would research the phone call because they tape them and if the phone call backed up my story, they would work with me. Surprise, I got a call from Carmelo who stated they could not "find" the tape of the phone call as they only tape 50% of them. Now I am very upset and angry and feel that I am having to pay a major price for their mistake! What happened to customer service? I really would like for an attorney to contact me as I would love to file suit. This has cost me lots of money, not only the cash, but in terms of hours on the phone with them and also upsetting my family and myself. This is a horrible situation that was created by them and there should be some kind of recourse on my part.

If their sole job is to speak to people about very important, detailed and expensive matters, have it be in their native tongue! Both of the ladies were very patient and professional with me and equally useless for the position they were placed in. This situation is not theirs to solve. This situation was arranged by corporate incompetents.

Penny smart but pound stupid! If they save money providing a service that is ultimately useless for its intended purpose, then it was a complete waste of money all the same. Stick that into your ROI and hit equals one less customer times whoever else reads this.

I spent three hours on the phone with John, Katie **, Garson and Gerald (obviously phony names). I bought travel insurance through Travelocity and when I mentioned this, they seemed clueless and I was shocked at the lack of help they offered other than saying "So sorry." Travelocity blamed the airlines but I finally decided to call the airlines directly and within 15 minutes, they offered to rebook the ticket for less than $680. Was that expensive? Maybe, but still better than $3,300 + $280 for rebooking through Travelocity. It's simply the shameless Travelocity greedy policy to accept our money and put a wall of customer service between us and the unscrupulous Travelocity management. Travelocity took our money but took no responsibility for resolving the situation. I've used Expedia, Orbits and Hotwire for years and had great experiences with all of them so far. Travelocity customer service is a joke and is unfortunately beyond incompetent. My advice, shop around and find the best ticket price then book with that airline directly.

Then I went to my email and checked the times and the date to make sure everything was correct for my trip. I then saw she charged me $1398.83, so I called back to the customer service number which I called originally and told them my situation. The first agent I spoke with was rude. He stated I shouldn’t have agreed to pay the $1398.83 to begin with and the only option I have is to cancel the trip. Then I stated it’s not my fault and I told him the dates and hotel I wanted to stay at to see if he sees the same price I see on my screen. He said, yes, I see the $1300.83 you are talking about, but the fair price go up and down all the time and it could be that the time of your booking this wasn’t available. Then I said I have the screen here on my computer with the time stamp on it showing $1300.83. Then I asked to speak with a customer service manager.

After waiting almost 45 minutes, I was told that a manager will have to give me a call within the next 24-48 hours. Then I said I need to talk to them today before the 24-hour cancellation is up. This company gives you only 24 hours to cancel and get a full refund. So I waited on the phone another 30 minutes and finally I spoke with a manager. He said the same thing. I said if I do a refund and book this $1300.83 package, which is the same package I have now, how would this work? He said your card will be charged again $1300.83 and the $1398.83 will be refunded in 7-10 business days. I didn’t feel comfortable with that. I told him they made one mistake already, what if I don’t see my refund for months? I can’t afford that. Then he said that the other option is to listen to the prerecorded phone calls and see if the agent made a mistake. If she said she will match that $1300.83 I saw on my screen, he will refund me the $98.00 I was charged. I told him if he could enter in the dates of my trip with the hotel info and see if the $1300.83 package is still there. He said, yes, I see that but the price change all the time. Now, I have been on the phone with this company for 2-plus hours and still the price is the same.

So I asked the manager how long will this take and he said 48-72 hours. I said worst case scenario is if they don’t find the recording. He said they will deal with that when the time comes, but for now those are my options. So I felt like I had only one option: to wait for the manager to contact me. So I waited! 3 days went by with no calls, so I called again. I was told by an agent that I got 2 phone calls and they left 2 messages on my phone. I asked the phone number they called. It was a totally wrong number. So I gave them the right number and asked what my update is. And the agent said they are still checking if I could give them a couple more days. I said OK. I waited 4 days and still no call. So I called again and again they said they called and left 3 messages. I asked which number they called. They had the right number, but I didn’t receive any phone call. So I asked for an update and the agent said, sorry, they couldn’t find the prerecorded call and there’s nothing they can do.

I have to stick with the $1398.83 that I was booked with. So I asked to speak with the manager and again I waited 30-45 minutes. Finally, I spoke with the manager and he said that they were unable to find the recording and that they must go by what was booked, which is the $1398.83. He added that I couldn’t cancel my trip for a full refund because the 24-hour deadline had passed. He said I can offer you a $100.00 credit voucher to any Travelocity booking in the future. I said no, thank you, I am not booking with this company again and that I was reporting this to my local news and the Better Business Bureau. By this time I was upset, so I believe this company has the worst customer service and the worst policy ever. I will never book with this company again and I am hoping that the Better Business Bureau can do something about this so no one falls for this crap again. The sad part is all I wanted is what I was promised—nothing more, nothing less. Most people would ask for a lot for inconvenience. Sad, but this company is the worst ever!

I spoke to several reps at Travelocity (all located in India, all very hard to understand, the last one very rude!). And this was their error as I checked and double checked the items I was selecting before I confirmed the reservation. I asked to speak to a supervisor and was denied this request. At the end of almost an hour on the phone with them, they said they will investigate it and I should call them back in a few days. We were about to hang up the phone and the rep asks if I would like to answer a survey about my satisfaction....um, heck, yeah, I do! So, guess what? He transfers me to a supervisor! Really, Travelocity? Not a good way to treat your customers. I don't travel often but when I do, I have used Travelocity to book. After this, they have forever lost my business!

I'm not the only person that they did this to. I looked in a web page and saw a lot of complaints for the same company. They transfer you to a manager and they tell you that you will receive an answer in 5 to 7 days. The next day they send me and email, saying that the membership had been canceled and I'm not allowed to receive any refund. I believe this is a scam and I need you to help me out. Where can I find an answer and stop this so that other people don't have to go through the same thing?

It was heartbreaking to find this out. I called, and also filed a complaint with Travelocity, but to date, they have offered only a credit that pales in comparison to the money we lost on this trip. They apologized, but could not explain why their employee (in India, I later found out) did not simply refer us to the insurance company for assistance. I want to sue them in small claims, and I am researching exactly how to do this. If anyone has any information on how to do this, please let me know!

I think this was simply the result of lack of common sense from Travelocity's part, but now I ( and not Travelocity) had to pay more than $600 to change my flight for May 24 at 0:40 AM. And now I could not get a direct flight and will have to spend four hours in Miami instead. I think it is important that this complaint be filed and investigated through the appropriate channels in order to try to prevent future probable errors of this same sort. Also, in case I have not been clear enough, I want to state that as far as I am concerned this is the last flight I will ever book with Travelocity.

I spent the next 5 hours trying to get this resolved, in which time I was lied to again, being told that there were no hotels in St. Louis, that even had a jacuzzi suite offered. Amazingly enough, the hotel manager called their other property, who did in fact have a jacuzzi suite available. I was finally transferred to a manager of Travelocity, after the customer service agent was unable to do anything for me at all. When I informed the manager, Jen, that there was a room like the one I was supposed to have been available, and that the hotel was willing to work with me at giving me the room. She, Jen, said she would take care of it.

After this, I was hung up on, twice, and the second time, was not called back for an hour and a half. I was given a $100 voucher for my next trip booked through Travelocity, but why would I ever trust them to book another vacation for me, when I was lied to, and my first anniversary was ruined by them. This was truly the worst experience I have ever had, with a booking company. I will never use them again. The end consequence was that my first anniversary was ruined by being lied to about what I was paying for, being lied to about what was available to fix the issue, and spending 5 hours on the phone, most of which was time on hold, being hung up on twice, only to be told that they were "so sorry". This is a ruined day and memory, that can never be gotten back or fixed!

This booking was made in November for a trip for the following February. The agent actually told me that if I had called the next day, they could have cancelled! This is so frustrating and I will never use them again.

Traveling to Hawaii is a lot more foreign than going to the lower 48. Having been to all the other states, I would have immediately recognized a wrong city discrepancy immediately. Because I didn't know that "OGG" was not Kona's airport code, I'm the one at fault part in this $4100 transaction. Come on.

Travelers beware! And as I'm typing I'm currently in a hotel in Buffalo,NY on the phone yet again (47 minutes now) fighting to get a supervisor to actually talk to me, getting the cowardly runaround, only asking to be refunded the extra $345 in out for connecting flight from Maui to Kona. Never mind the fact that we have to take separate flights, arrive at different times, and yes...the time ruined on what should be a very joyous day. Max stress, utter disbelief and zero satisfaction.

Gotta go, ear going numb...not giving up yet. What customer service Travelocity. Thanks for treating me like scum!

I then called your customer service, who again advised that it was a payment issue, and I was transferred to your payment verification department, to an incredibly rude agent who advised that his name was Roy ** (which I highly doubt). After trying to explain to Roy that I wasn't trying to find out if I had been refunded, but rather why the booking had been cancelled, so that I could try to rectify the situation, he asked me to 'stop interrupting him as the money had been refunded'. That was the resolution and the end of my issue, as far as he was concerned. At this point, I was still stuck in Panama City, without anywhere to stay, trying to find out what I could do to resolve the situation. I again asked Roy what I could have done/could do to resolve the issue, and be able to stay in the hotel.

I eventually understood that the booking was cancelled, because you were unable to contact my bank by phone. Roy was unable to answer why you would need to do this, when I had provided all my banking details online, at the time of booking, including the bank verification password, and had spoken to my bank to inform of the payment in order to ensure that it wasn't blocked. On inquiring if every Natwest customer across the world using your site today had had their reservations cancelled, because my bank did not answer the phone, Roy advised that no, you don't do it for everyone. I again asked what I could have done to resolve the issue, as I had spoken to my bank twice and there was no problem there. I had filled out my details correctly online (which at first Roy suggested I had not). and I was not asked to provide phone numbers/alternative phone numbers for my bank (which again, Roy suggested I should have done). He seemed unable to provide any answers and reverted to his original response that the issue had been resolved. as I had been refunded. and this was therefore no longer his problem.

So, at this point I was still left standing in the hotel lobby, getting upset at being completely helpless. I was then transferred back to customer service, so that I could try to re-book my original booking, and was willing to do whatever I needed to with my bank to make it happen. I was informed they could not do anything with this, as it was a Secret Hotel. I would have to go back online and book again (the hotel then informed me that there were no reservations remaining for this offer). Without another option, I have now had to pay the full price to stay in this hotel for two nights, of $220 per night. I have wasted 10 in phone calls, been crying in the hotel reception from the stress of it all, been spoken to like this is my fault by your customer service employee, Roy, and still have no idea why this reservation was cancelled as the payment was sent, thus proving that I had the funds to cover it. I have contacted my bank for the third time and they were also bewildered by this issue.

I also have a piece of paper printed by the hotel, which suggests that I am being charged a cancellation fee (one day), although Roy did advise that I will be refunded the full amount. In addition, I received the cancellation notice for my booking, 30 minutes after I had initially tried to check in (while I was on the phone trying to get an answer as to why it had been cancelled). I am absolutely disgusted with the services I have received from Travelocity today, as were the hotel staff here. I really don't know what I could have done differently, and would appreciate it you could let me know as 'Roy' himself appeared confused, when I pressed him for further information.

When I checked in, these seats are not assigned to me, rather, I am identified as an unassigned customer and placed in seats that do not meet my requirements or desires. Further, in speaking with American Airlines, I was informed that Travelocity doesn't have the ability to make seat assignments nor do their requests have any bearing on seat assignments with American Airlines.

While this sounds inconvenient, it is actually a misrepresentation by Travelocity at the point of sale. The seats that I am offered by Travelocity are in fact more expensive than those that I have purchased, according to American Airlines, with my additional costs ranging between $14.00 and $34.00 per leg of each flight, when they are available. They are selling tickets under a misrepresentation that has impacted me several times and I am sure that I am not alone.

When I contacted Travelocity, they called American Airlines and I am offered upgraded seats that are less desirable than the originally offered seats at a fee that has ranged broader than what I am quoted by the airlines directly for the same reservations.

After spending 1 hour and 47 minutes on the phone with the operator, he told me that I should just go and book my trip with Priceline.com. What kind of guarantee is that? I spoke to a supervisor. He told me to also go book my trip on Priceline.com. He said that if I did book with them that they could take $70.00 off of my trip. $70? Priceline.com had the exact same trip for $1100 cheaper than Travelocity.com and he said he can take $70 off. That is false advertising and a waste of my time! Priceline.com and Hotwire.com saved the trip and save me $800 total than going with Travelocity.com. I will never go on that website or speak positive of the site ever again!

They don’t have anything for that airport. I was at work when this call was made and felt pressured to make the change to an airport that was not convenient. I was told that because the change has been made to LaGuardia and flight booked there is nothing anyone can do unless I wished to pay over $280 to change the flight to a different airport. I spoke with a supervisor and explained that I thought they should be able to help with the cost and try to give good customer service by accommodating the customer and she hung up on me. I spent 3 hours total on the phone. I also called back to cancel and was told I could not do so unless I wished to lose $400 plus dollars. This is bad business and I hope something can be resolved.

The Travelocity agent claimed it was the airline policy (US Airways), not Travelocity. Not believing this, I called USAirways myself, and was told by a customer service manager that this was not US Airways policy at all, and that most likely, Travelocity had not even contacted them. So, unable to take the trip with Travelocity, we had to cancel the trip with them, and yet to receive our lower refund within 45 days, as promised! So, we paid approximately $1,000 to go nowhere!

We ultimately decided to re-book directly with another airline, instead of ruining our family vacation, because of incredibly poor customer service from Travelocity. I am making sure to tell everyone, who will listen, of this fiasco, and still cannot believe this has happened. I'd also mention that having traveled for business a great deal in the past, I am very familiar with air travel, as a platinum member on most airlines at the time. We will never use Travelocity again, and recommend anyone using them to beware.

After 90 minutes of on and off hold, there was nothing they could do. I went to the airport today. I did not have a reservation for today. Apparently, they decided to book me for tomorrow without informing me. So, I called furious at the airport. They kept telling me to talk to United. United told me it was a Travelocity issue but they would put me on stand by as they wanted me to know they wanted to help. So, I called Travelocity.

Once again, on and off hold for 57 minutes with many transfers that they can't put me on any other air carrier and they can't put me on any flights that connect the other cities and they are sorry for the inconvenience. I screamed at the rep and they told me that they will have to hang up if I don't change my tone. So, I hung up. Then, the flight United put me on stand by called my name and I got on the flight. As I was walking on, Travelocity called me back and wanted to inform me again that they could not do anything. I told them I was on stand by and they had a seat. They told me it was not allowed. I hung up.

I am not exactly sure why they deserve the "additional fee" charged, whereas I don't think they did anything to earn it. I see that now, you can't even depend on having a seat booking online with them even though the printed itinerary showed the seats I selected. AA would not honor it and I was seated wherever a seat happen to be available. I will not be using their service for my future travel plans and wish I would have found this page prior to booking my holiday flight plans with them. I see many dissatisfied travelers' complaints here.

we missed the original flight at 11:58 am because no CSR took the time to confirm our ticket numbers. Finally and thanks to a CSR named Miss Vangie ** who took the time and with much care and consideration to look at the ticket number, she confirmed that our flight was Copa .They should be more CSR as this one because that was the worst part of this experience. We felt mistreated by travelocity and Copa. Thanks very much.

Once I was re-booked to fly into Hartford, CT from Detroit, I had to make new arrangements to get into Albany. This new agenda was very pricey and disrupted my critical work schedule. Due to the nature of my profession, as an intensive care doctor, I must rely on the travel agency to book a flight that will get me to my destination when needed. This oversight from Travelocity caused me to not make it back to the hospital in time and so, potentially put many of my high risk patients’ health in jeopardy. The Travelocity staff should have noticed or given me some type of warning/update if there were other changes to this flight or the lack of flights leaving from Detroit to Albany.

It is my right to ask for compensation for the oversight and for the irritation that I had to experience due to the fact that Travelocity made an erroneous error on my itinerary. I will be looking forward to your immediate response in this matter.

He told me not to worry and to trust him. Over and over again he said "trust him". Well, there was no email and when I called back this morning, I spoke to Sara, ID no AX0, and was told he should have given me a site to go to for the request for the difference, which he did not. "Trust me" for him is the same for Travelocity. Sara said I would receive the full refund and not be charged the penalty fee or the booking fees. The email she sent was showing the cancellation but with the penalty fee which she says is for the airlines, but she then sent an email saying the airlines was canceled but there was no mention in the email for the penalty fee of $2261.28. She said I would get that within 8 to 24 hours.

I asked if she could send me just an email to that effect but was told she could not but to trust her. Your company uses that trust word too much and it does not mean anything to me. I am sure my friends will get a big laugh on that too. You lost a valued customer, and I lost out on the trip with expedia now since everything this morning shows sold out, thanks for that. Your procedures should be changed. It was easy enough for him to go out to the site and verify I was correct on expedia and give us the difference right then instead of later with the trust me.

We arrived in Alexander City several hours later and was told that we did not have a reservation at the Comfort Inn. I immediately called the 1-800 number and spoke with Sam. Sam told me I had a reservation at the Comfort Inn in Oxford. He told me there was nothing he could do because it was within 24 hours of the reservation, therefore I could not cancel the reservation. I tried to emphasize that I did not want to cancel the reservation. I just wanted the correct the reservation to Alexander City.

He kept repeating the cancellation policy as if this problem was my fault. He then put me on a 3 way call with the hotel in Oxford so we could work something out and then hung up. I called the 1-800 number again and spoke with Jennifer. She said she would be happy to make me a new reservation in Alexander City but could not cancel the reservation because of the cancellation policy. She then tried to put me on a 3 way call with the Comfort Inn at Oxford to work it out. How Patrick derived Oxford from Alexander City, I cannot guess, but at the beginning of every Travelocity call, they state that the phone call will be recorded for quality purposes.

When I contacted the corporate office by email, I asked that they listen to the phone call and verify that their customer service representative made the reservation wrong and I clearly stated Alexander City, not Oxford. This was not my error and I should not be responsible for the charges. In an email correspondence, Travelocity stated they could not retrieve the phone call, and must therefore rely on their customer service representatives documentation and will not refund the price of the wrong reservation. I must pay for both hotel stays at Oxford and Alexander City.

On January 4, I realized what I had done to phoned Travelocity to try and see what could be done. The gentleman that I talked to told me that I was out of luck as the rooms were non-refundable. When he told me this, I asked him then would he please reinstate the room because if I was paying for them I would like to take them. He told me that that was not possible. At this point I told him that I wanted to talk to a supervisor. After being put on hold for approximately 10 minutes he came back on the phone to tell me that his supervisor is busy but he would call the hotel to see if there was anything he could do. Once again he put me on hold for approximately 15 minutes and came on and told me that the hotel would do nothing for me. They would not reinstate the room and they would not refund me the money. At this point I told him that I would contact the hotel or possibly my credit card company and try and get some help from them.

After getting off the phone, I contacted the hotel and talked to Darcy at the Travel Lodge Calgary Airport and she put me on hold for 2 minutes and came back on and informed me that she would definitely reinstating the rooms with no problem. I have made many reservations online for hotels with different companies and have never had this problem and will definitely never use travelocity again.

Upon contacting your customer service department, I was initially speaking to an agent who I had an extremely difficult time understanding due to his heavy accent. I was off and on placed on hold for 1hr and 30 minutes while he continued to lead me to believe that things could be worked out and to keep holding on. I was informed that for an additional $50.00 the name could be changed and problem solved. American Express card number and Expire date given yet after 1-1/2 hours no resolution. At this time I requested to speak with his supervisor, who also had heavy accent and was difficult to understand. It was very rude and even after speaking with the Delta Airline Rep. who informed agent that I had ID in both professional and given names, still insisted that there was nothing he could do. At this point I had been on phone for 2 hrs, 20 minutes with no resolution to problem and had missed flight and did not have or could I get another flight out for the holiday season.

I understand that initial problem was not travel agents fault. My complaint is concerning the unacceptable time on hold and the inability to communicate with the customer service department. I will never use your travel agency again or refer to any friends or family. Unbelievable to be on phone that long with no resolution to problem.

After not accepting 'no', the Customer Service rep (mind you all are from India) offered to call the hotel. I was put on hold for 15 min then Customer Service came back on & said the hotel would not approve my change. I demanded to speak to a supervisor. Nope, I was told there was no supervisor Really? I asked, “You don't have a boss so you must be the owner of the company!?”. Then he said, “No matter who you speak with, you are going to get the same answer!”. I hung up with Travelocity & called the hotel myself. The reservation department confirmed no one from Travelocity called them & they would be happy to make the change once they receive the change from Travelocity. I immediately called Travelocity back.

The Customer Service rep said they had to actually call the hotel to confirm. I was put on hold again for 15 minutes, the rep came back on the line & said the hotel would approve my change & all they needed to do was email over the change. I was put on hold again and when the rep came back on the line, I was told the email was sent & approved. She suggested to wait 24-48 hourrs before I called the hotel to confirm the change. They also stated that because the change was made after the reservation was made, they could not provide me with a confirmation change email. I then waited 5 days and called the hotel & they had no record of an email being sent for the change.

I tried Travelocity 4 different times being on hold for a total of 2 hours & never got through to anyone. I then emailed the company & got a generic response back stating someone from their supervisory team would call me with in 24-48hrs. I waited 48 hours & heard from no one. I called Travelocity again & finally was able to get through. The lady on the other end stated the reason an email/fax was never sent to the hotel was because they did not have a fax/email for the hotel. How do they send over a reservation without an email or fax? I find that extremely odd. I gave her the fax number to the hotel along with mine. I asked her to fax it to the hotel & to myself.

I then asked the customer service rep what she was requesting & she didn't even know what she was faxing over! I told her of the date change that needed to be made. The lady said that it was in processing & would be faxed shortly. Finally after 3 hours I got the fax! It was a Christmas miracle. Extremely horrible company. This was the first time using you & will be my last. I have never had such a horrible experience with a company before. I can't believe how many times I have had to call, be lied to & still have not had a resolution. Oh and when I asked to file a complaint, the customer service rep said they had to put me on hold to see if I was eligible to file a complaint. I am an unhappy customer & should have every right to file a complaint!

She came back on the line & said the only way I could file a complaint was through email so that is exactly what I did. I have also filed a complaint with the BBB as well requesting a refund. I doubt I will get that. I guess we will see how my trip goes when I actually get there. I may have more complaints to come! After I filed with BBB guess who I got a call from!? The supervisory team at Travelocity (suprisingly speaking perfect English) in regards to my BBB complaint! So it takes all this work to get someone to call me back! Consumers beware horrible, horrible company. Wish I could rate them zero stars!

Because of the change to the flights, I am out of pocket almost an additional $500 because our flights left earlier than we knew. We had to get a hotel to spend the night near the airport (instead of driving in from our family home to catch our flight) and pay for the difference from the direct flights that I paid for to non-direct flights. Travelocity is defrauding the consumer with their "guarantee" to make things right when they don't stand behind it.

I had just gotten off the phone with my bank moments before and urged her to call. After being on hold for what seemed forever, she informed me that she could book another ticket while they waited. When booking the new ticket, the fare had gone up another 120.00 USD. Fine, I booked that one. I was assured that my card was not being charged for the original fare as the billing information did not match. I believe I know my own address and phone number. Second ticket, same thing. She confirmed with the new price and I received an e-mail. Not 15 minutes later, another e-mail saying it's been canceled.

Now $771.00 has been added to the original $654.00, makes that $1425.00 for no ticket. When checking my bank, nothing appeared. So, I thought I was safe. Nothing went through. Frustrated, yes but I had no idea how this would all turn out. Third ticket, same thing. They tried to get me to buy a fourth one and I refused. They said they would have to book before issuing a retraction on the "authorization only" for the original 2 tickets.

Each time I was greeted by an automated greeter and was put on automated ignore for 20 minutes. After 20 minutes we were then disconnected. This went on for 1 1/2 days. I finally got through to a real life person, of course another foreigner in some far off eastern country with an American Name that can't understand English very good. I spoke to the rep., then the supervisor then the manager and each of them kept apologizing and promising to help me and none of them could do anything for me. They said that to correct this they would have to charge us $150 per ticket change fee. They said I would have to wait 24-48 hours while they investigate it and decide if they can help me. I get a call back 2 days later and they said sorry can't help you. I have spent over 4 days trying to make a simple correction to a flight that was biked wrong by their people and tried to correct it within the 24 hour time period but they never answered their phone and kept disconnecting me. And on top of that while I was sitting on their automatic ignore I found a better flight over $100.00 cheaper on Orbitz which I sent an email to Travelocity to let them know that I found a cheaper flight and they are suppose to match it or refund my money. Well they haven't responded which I pretty much expected they would do.

I highly recommend no one to ever use Travelocity. They use deceptive practices, they lie about what they say in their "customer bill of rights" about wanting to help and take care of their customers. They use cheap foreign help that can't speak English very good, their web site uses fraudulent tricks and practices in booking flights and they are just not a nice organization nor do they care about their customers. I will never use Travelocity again. And I can see from all the complaints that everyone else seems to have the same issues and problems with them. So good luck Travelocity you have lost all of my business and the business of everyone that I can tell and talk to. I will definitely let everyone I know and travel with, to never use your services.

Solvang is a small town surrounded by beautiful wine countries, fresh air, Dutch inspired town and accommodations usually go into cottages or bread and breakfast or spas. I really wanted a beautiful cottage overlooking the country, and hearing only sounds of crickets at night. Instead, I will get a balcony with two plastic chairs you can buy at Big Lots, overlooking cars, air-condition as loud as a rocket, and children running up and down along the corridor.

I have no anticipation for this trip. I tried to tell them and, no, they cannot cancel, or change so I’m stuck with this place. This might be a legal way to trick the consumer but it’s wrong. We have the right to know what we are paying for. It does reveal its secret and it’s in our own discretion to proceed, but also it misleads you to believe based on number of stars and price that this will be a nifty place. It’s not, it’s generic. Not only that I went directly to Holiday Inn express online for Solvang, the price without taxes is $157.00 for that very same day. So you mean to tell me after this lost gamble, I only saved not even $20? Not just that, I’m sure Holiday Inn, if booked through them direct, I can get this cancelled with no penalty fees within 24 hours.

On Saturday, October 22nd between noon and 2pm in the afternoon I decided to go online and use Travelocity to find a hotel flight last minute package for a business trip to Las Vegas. I went ahead and very surprised I found a round trip direct flight ticket on Spirit Airlines and 2 nights at the Paris Hotel for the amount of $347 dollars. How can I decline such an offer, I said to myself. I don't have to drive and can stay at a very nice hotel at the same time.

During the process of booking my reservation in Travelocity, the system wasn't allowing me to complete my transaction. At the end of my attempt says we are very sorry and are not able to complete your transaction at this time, please try again. I went ahead and tried again and at the end of my second attempt the system told me exact the same thing, we sorry you transaction can't not be completed at this time please try again later.

I decided to wait just a little, and proceed to restart my computer just in case my computer was acting up and decided to try once again. After my third attempt, the system once again says, "sorry your transaction can not be completed at this time, please try again."

At this point I decided to call directly Travelocity, and book with a customer service agent to avoid the opportunity of missing the great deal all together. By the time someone answered the phone after being on hold for a while, they went ahead and search for my package deal and not to my surprise the deal wasn't showing available any longer.

Well, I said, it looks like the hotel deal still available, can I at least reserve the room. They said absolutely! I proceed to book the hotel room at the Paris in Las Vegas and when the time to process method of payment came up, my card was declined. I said to myself, how can this be possible, I have over $1,200 dollars in my account and haven't purchased anything lately. They said, "contact your card because your bank would be able to help out."

So, I went ahead and call my bank. I told my bank what's going on with my card, trying to book a transaction for $182 dollars and my card was declined. They said, "no Mr. Morales I'm afraid to tell you that Travelocity charged your card 3 times for the amount of $347.75 so in total $1043.75 to be exact."

I said, no wonder I can't get the hotel booking done. My bank said, "Travelocity needs to call our merchant services department and clear the transaction so you can get your credit back into your account but they have to make the call themselves."

I call Travelocity, and talked to a customer service agent name Angelo, he was apologetic, pleasant and assured me that within 24 hours my account would be back in shape because they already submitted 3 different authorization numbers to credit back my account.

Within the same afternoon, I looked at my online banking and found no credits has been processed. I call them and they said, no worries the credits are already in the pipeline and would come through by tomorrow probably. I said well, that's fine I'll wait a little. So, not wanting to take chances, I booked the same deal on Hotels.com. I was able to find it, use the little money I got left on my account and got my reservation done and decided to do the 5-hour drive to Las Vegas instead.

After arriving in Las Vegas on the following day and checking into the Paris hotel, waited until that afternoon and look at my account around 5pm and nothing yet. I call Travelocity once again and explain my ordeal to about 2 different people. I asked for a supervisor, and they said I can't talk to a supervisor they are only available during the week until 4pm but assured me to give it time at least until Monday because my situation happened on a Saturday and sometimes takes a little longer.

I said, well today is Sunday, I'm in Las Vegas already so as long as I have my money back by Monday at noon I'll be ok. I went ahead and proceed with my conference in Las Vegas and business as usual and attend my seminars. During Monday, I took care of some clients and purchase little things in venues and trusted that everything was going to be fine.

Monday evening was already here and my money wasn't in my account yet. I proceed to call Travelocity and explain once again and they said, all we could do is already done, I should wait until midnight and it should be there for sure and by Tuesday morning I should have it.

At this point I continued being frustrated talking between my bank and Travelocity finding out the whole process as to how this is going to unfold and get me out of this mess. I started to be careful and not spending because I was going to extend my stay one extra night and wanted to make sure not to run out of money but, without not enough funds in my account they can't hold the room for another night.

Continued checking into the night until about 12:30am on Tuesday, and the money is not in my account yet. Went to all the conferences on Tuesday and by 1pm, I decided to make an executive decision and return back home. So, I call the front desk and requested an extra hour for late check out, packed my bags and drove to the gas station to fill my tank and drive home.

When I get to the gas station and attempt to process the transaction my card was declined again. I said, how can this be happening to me? I call my bank. No money. I called Travelocity, no help. I put all 3 parties on the phone involved and the bank can't do anything, they didn't took the money out of my account and can't control Travelocity systems and Travelocity already did all they can possibly do according to Enzo, the customer service agent that was trying to help.

At this point, I'm panicking, I don't know anyone in town. I'm 300 miles away from home with less than tank of gas, no money and no one I know to help. I became furious and all the frustration that has been building up to this point took over me. I was so upset that I couldn't concentrate well.

Drove to an empty shopping center parking lot and sat there waiting and thinking. Call Travelocity again and finally demanded a Supervisor because I wanted the headquarters address of Travelocity and when I asked for the name of the President and CEO finally they said, I need it to speak with a supervisor to get that information.

Oh well, well, so the supervisor I couldn't never get previously all of a sudden was one available. The supervisor came on the phone very apologetic saying all kind of things and I let her talk while I was trying to deflate my head full of anger, frustration and stress.

Finally I said, do you want to help me? Her name was Jenny, she said yes, how can I help you? I said, your system charged my account with over $1,000 dollars and I know the money will come back to my account but all I need is $75 dollars to fill my tank with gas and drive home, can you do that? She said, "so sorry can't do it unless your bank gets involve. She said she was going to call my bank and was trying to help but I already knew everything everyone has to say.

So I told her listen, " Jenny, I have to hang up right now because I only have a few hours of cell phone battery, very little gas and have to think quickly on my feet to figure out how to get out of this mess your system put me through. I said goodbye and hang up.

By then, all the meetings at the conference I was involved were finished. People I just met, were on the way to the airport to leave town, had no one in Las Vegas or back home to help out. My sister is back in New Jersey, couldn't help because they are 3 hours ahead. So, where did I end up the evening of October 25th, sleeping inside my car at the self parking lot of the Paris Hotel in Las Vegas, yes you read it.

Worry all night, listening to people, cars, drunks, you name it, I heard it. And all because the inefficient and incompetent computer system Travelocity uses doesn't have the ability to reverse mistakes of transactions that were done without the completion of a purchase. So, what did I end up doing to fix my situation on the following morning after a miserable night.

I went inside the casino and used their restroom to wash my face and brush my teeth to get myself together. I call my sister in New Jersey because this morning obviously I still have no money on my bank account. She sent me $100 dollars via Western Union. I was able to put gas in my car, buy coffee at Starbucks and drove 300 miles home. Here I am home already, tired, still in disbelieve of what happened, very disappointed still and so upset and angry with your way of putting people through this and still can't find my way to rest because I wanted to have my mind with all the vivid experience to write this before I go to bed.

Oh by the way, today is Wednesday and still no money on my bank account yet. I worked in the hospitality industry for many years where customer service is a duty not a choice. I was very calmed with your CSR for as long as I could. I am very confident that is someone cares they'll find a way to reach me and I know they will apologize and I hope for your own sanity that the apology is genuine because the world is watching but here is what I know I'm going to do.

First of all, I will never, never, never, ever what so ever will use Travelocity services again. I know that without my business you'll survive and your top executives will still go home to their families and have nice lives because I'm just another angry customer, but I will create a blog on the internet talking about my story. I will spread the news via social media, twitter, every review site I can get my hands on and every way possible that I can amplify the word of mouth to others.

And yes my story would be told and hopefully enough decent people will hear me out and go to your competitors until you can find a way of changing your way of running your systems so you'll stop putting people through nightmares.

I am not rich financially by all means, but $1,000 dollars is a lot of money to me and when it disappears out of my bank account for 5 days or who knows for how much longer is my livelihood.

I have been using review sites for a very long time because I am a very good advocate of recognizing good people and good service all my life. Most of the time it is to talk about nice things about restaurants and the service community.

Here I am for the first time, living the situation that many consumers go through on a daily basis. I'm glad what happens in Vegas doesn't stay in Vegas any more. Thanks to technology people can talk and share information so that's my mission to help others. As for you Travelocity management, if you really want to help me, fix it! Fix your system so my experience can spare future customers of going through the agony I have gone for the past 5 days and counting.

I lost $340.00. It's a scam, and they should be out-of-business! I wonder if you'd win in court, because even if it's in writing, it doesn't mean a company shouldn't be ethical and moral.

What kind of website have you guys designed? Why do you allow the pop-ups of such fraudulent companies? Is this some sort of a cheap gimmick to make a fast buck? I have completely lost respect for and trust on your website and I have told all my friends and relatives not to use your website for any flight bookings. I had to go from pillar to post to deny that I have made these transactions. Just a cursory look on the internet on these websites reveals that these two companies have been involved in such cheating cases from ages. I am shocked that a company of this stature doesn't have any idea of the kind of ads being posted on its website.

If you have any respect for the customers, try to avoid such fraudulent companies to advertise on your website. Anyways, that was the last time I would ever surf your website and I am going to write a detailed post on the internet regarding this fraud.

All this and only to find out there was no 4:45 flight #8217. It was canceled and had been canceled all week, we were told at the counter. How could this be? Why were we allowed to purchase tickets for a flight that was canceled? There was no 4:45 flight! We had to wait in the airport, there was no other way of getting to Rome for the funeral. The flight that was canceled all week is now flight #AZ4651 departing at 11:15pm; over 8 hours after the original schedule, arriving in Rome in the afternoon when we were supposed to be there at early morning. My husband and I never made it in time for the funeral. It was his mother. We then returned on the 8th.

This was a sad trip. I tried to call delta and they said we must go through Travelocity. Somebody has to do something to help us here. We need to receive compensation for this trip. We are not happy and we would like to use Travelocity again in future. Please help us.

Foolishly, I gave Travelocity a 2nd chance and the same thing happened. I was promised the issue would be resolved and it was not. Today, I called and received the rudest representative, who was the only one among my 6 attempts of calling, not allowing me to speak with a supervisor because I complained about how rude I was being treated and was asked questions that no other representative had asked.

On top of that, in the middle of me speaking to him, he cut me off by putting me on hold for 15 minutes and then hung up on me. I then called back received a friendly representative, followed by a friendly supervisor, who ensured both my initial issue and the horrendous representative experience, would be handled. They immediately called my credit card company with me on the other line and when we got cut off, the supervisor immediately called me back.

I asked for a full refund of the cost of this hotel and related charges. I have called on several occasions but to no avail.

She called me back about 30 minutes later and asked me if my trip "was to the Netherlands". I told her, "No, it wasn't." After "refreshing" her memory of my flights, she finally found the "booking number". I cancelled our trip. I told her the situation of the flooding. She told me the tickets "were good for a year", but there would be a $180 "rebooking fee" for each ticket. And she said that my tickets were "nonrefundable". I told her, “I'm calling you in advance and I'm sure you will be able to book them again.” I informed her about the flooding etc. and that President Obama had declared Vanderburgh County (Indiana) and surrounding counties a "disaster area" due to the flooding, but to no avail. I emailed Travelocity on June 22, 2011. I informed them that under the circumstances, I deserved a full credit on my credit card of $795. They said it would take up to 3 billing cycles for me to see the credit. It is now the middle of September and I have yet to receive a refund!

I spoke to a customer service representative and explained the issue. He told me that there is nothing he could do, unless I paid $80 per ticket to change the flight Travelocity's website lists a change fee of $30.00, not the $80.00 as told by the first ** agent, and not $180.00 as told to me by the ** manager, who explained to me the airline gets $150.00 and Travelocity gets $30.00. I called the airline in question; I was told there is no fee for changing or cancelling a flight within 24 hours. Mind you, this was five minutes past the initial booking. He told me that this is what the airlines charge. He said he could void the entire transaction for free, which I instructed him to do.

I went back into the Travelocity website; I booked the trip again for both outbound and return flights. I made double sure that the right flights were selected, and at the same price as the previous. When I got to the page where I had to list all of the travelers again, a note popped up on the screen; they raised the price of booking by a total of $150.00. I called their toll free line again, and was ultimately put on hold for 40 minutes before the call was disconnected--all without speaking to a manager like I politely requested. Six more calls and I never got beyond the robot attendant before being disconnected.

I subsequently checked the website again; the price indeed went up, but that was not the case when I initially tried to rebook my trip. I tried this morning again, and after another 40 minutes on hold, I finally spoke to a woman who claimed to be the manager. However, she was reading from the same script that all of the underlings I had to go through to reach her did. I get so tired of dealing with foreign call centers; I am an American and I speak English, I am sick of having to deal with someone who does not speak English. None of the people that I spoke to, including the manager, were even empowered to make a determination, or offer to appease an unsatisfied customer.

If they are not going to fix the problem, I would have been happy with a credit for future use with Travelocity, but no. They did not offer anything-- nada, zero, zilch. Nothing at all. It was like listening to a broken record. Hey, I know this part. I've heard it half a dozen times already. If I hear, "I do apologize for that sir" one more time, I may snap. Apologies are for when a mistake is made that one is truly sorry for. So, on these three issues, I am a very unsatisfied customer: the refusal of Travelocity to work with the customer, the lack of empowerment for their (overseas based) customer service to deal with any issues and the increase in the fare after I had already selected my flights.

I was then forced to take the trip due to the fact that I am unable to contact them within the time allotted and I would have lost my money. So my fiance and I flew out and spent 2 days. We did purchase travel protection and was told by the travel protection company that I would need a letter or copy of his orders from my son's commanding officer stating the reason for the postponement. I don't feel his CO of the Marine Corp in Japan has time to write out a letter to my son's mom. So with that much said, I spent $600.00. My fiance spent $490.00 and was not able to see my son. So now when my son maybe be deployed at a later date, I don't see how I can possibly put all that money out again. Is there any way we can recoup some of the travel expense? Thank you for your time and consideration.

I requested that Travelocity refund the difference as per their guarantee. The response I received was "Travelocity is committed to offering you the best value. Our low price guarantee policy states that we will refund the difference if you find a lower rate somewhere else within 24 hours of your Travelocity booking. As your inquiry is outside this 24-hr window, we are unable to refund you the difference between the purchase price and the lower fare provided." Fares are governed by availability, dates and time of travel and where lower prices typically sell out first. When I checked their site, I did manage to find this statement, but only after reading several statements about the outstanding price guarantee. Their policy does not mention this until almost the very end. I feel that this guarantee is descriptive and misleading.

I had a lot of problems with some flights booked through their service and what they offered was a joke.

"We want to keep you as a customer and because we value your business and feedback, we would like to offer you a $250 Future Trip Discount as a gesture of goodwill. Please let us know if you accept our offer."

A "Future Trip" is a vacation package. "Future Trip" is a type of vacation package that is sold by Travelocity. It is not valid towards the purchase of air flight. So instead of spending say $1000 on a flight, you must spend $5000 on a "package" to get the 250 off.

Guess scamming customers has gotten to be an art for Travelocity. They have the redefined words to pacify the customer with misleading promises.

Now, I will be filing complaints with the California state attorney general at http://ag.ca.gov/travel/index.php

A few days later, I called to cancel a hotel reservation I had already paid for and requested a refund since we never checked in. Travelocity ID no. **, there were two reservations under Jochebed ** for the same days. I just can't find the other ID no. (am sure you have the records ).

Whenever I called to cancel, I was told I was going to get a refund except an $80 fee for cancellation, which i think is ridiculous because I had a medical emergency. I just received my credit card statement and the refund is not there. I called Travelocity and I was told that the agent I talked to never cancelled my reservation "at my request," which is not true.

I have all the medical paperwork to prove you that my husband was sick and never checked in at the hotel. I need to get a refund for these two rooms, please. I cannot be calling Travelocity with this issue every day. I have a sick husband and two one-year-old boys. I don't have time for this.

If you have any question, please call me at ** and I can fax all the paperwork you want. Please call me or send a refund to my credit card as soon as you can. Thank you for your attention.

I called Travelocity and they had the nerve enough to tell me that if I stayed at another hotel, it would be at my expense. They had the nerve enough to tell me that I needed to call the manager at the hotel. I refused, that was their job. They booked it and I should not have to put myself in danger. I fought with them over the phone for two hours. The first time I called, they told me that I would have to call back in 30 minutes and that their system was down and they could not help me. So I sat in the car and waited, and then called back at 11:50AM. It took 15 minutes to get to talk to a supervisor. Then I had to wait again to speak to Abby, a supervisor, and was still on-hold at 12:28PM.

When I finally spoke with someone, I was given the runaround. Travelocity did not put me in another hotel and told me it would be at my expense if I did. After so much time and being so stressed and late to a reunion due to this whole mess, I finally told her that I would deal with them when I got back home. I went and got another hotel for one night. I could not afford to book another hotel. I then was able to stay with a friend the rest of my trip. I refuse to drop this until I am compensated by Travelocity. I do have pictures of the hotel to back up my claims. Travelocity records their calls so it should be recorded how they did not resolve this with me and put me in another hotel.

Another thing is out soaring your work is not the answer. Everyone I spoke with was from India. If I gotta wait 20 minutes and listen to a computer tell me all these things they can add for English press. I am not a bigit in any way I just think that if I am speaking English the person on the other side needs to understand and speak English also. I know I will not use them again after booking more then 100 flights with them. I am sure their competitors will love to get my money. Besides the additional stress and I am on disability which aggravated my condition. I just think that others need to know about what this company does to their customers.

Twelve hours later and I am still dealing with talking to reps and having them talk to the airline to find out what the problem was so that I can get my refund. I have been put on hold several times and keep getting dropped. They still can't resolve this problem and they took $278 from my account. I don't know who else to get a hold of to talk about resolving this issue with the airline or whoever is responsible for the problem with my reservation. Due to all of this, I am very stressed about the idea that I may not get my money back and not to mention how angry I am that I missed my brother's graduation from grad school today.

They got on the phone with me and told me that I had to call the motel. Meanwhile, I did not book thru the motel that I booked through Travelocity and this should not have happened. The motel was dirty and the people there didn't know what they were doing. One woman at the front desk took my credit card, had it in the copy machine, was arguing with me that she gave it back to me and I told her, "No, she didn't." I was in the copy machine. Travelocity has not helped me and so they charged me for 4 rooms, and they double charged my guest for his room. I believe that is stealing.

I called. To make a long story short, the representative could not say why the reservations were cancelled. At first, he said that there was a problem with the credit card. But when I pointed out that the money was refunded back to the credit card, then he said it was the hotel who cancelled. He did not know that I had the hotel on the phone and the hotel representative said she received a call from Travelocity and they cancelled the reservations.

I had to find another hotel and it was pouring down rain. There were two cars and eight of us. The only thing I could think of it was Derby Time and Travelocity got a better rate then what I was paying. I will never ever use Travelocity again. And I will make it known to my friends and colleagues how I was treated to ensure that they will not do business with them as well.

We called back several days later deciding that we would just rebook one ticket. The customer service agent told us that the rebooking fee would be $180 for one ticket. I questioned him about this based on our previous call. He came back after being put on hold and told me that it would be $130 to rebook a single ticket. I told him the dates I would like to travel. He came back and told me that because my travel dates are after May 11, I could not use my credit because it was over one year after my initial booking. We called back again on May 5, in attempts to get Travelocity to refund our credit. Travelocity contacted Frontier Airlines and said that our money is with Frontier Airlines and they could not offer us a credit but that they would call Frontier Airlines to attempt to get a refund. According to Travelocity/Frontier Airlines, we could rebook a flight prior to May 11, 2011 to fly anytime but under no circumstances would they give us a refund. Also, we wasted over two hours and twenty five minutes on hold for three phone calls to Travelocity customer service.

The first customer service representative thought that I wanted to rent a car. The second representative said that he understood after an hour explanation and then supposedly called Frontier to make the changes. When he got me back online, he told me that I would be refunded for the tickets from Madison to Milwaukee, but that my return trip from Milwaukee to LaGuardia was okay. My flight was to leave Milwaukee at 10:30 am. I arrived at the airport at 7:30 am to find out that I had no flight reserved. After spending an hour on the phone with Travelocity. I now have a flight to LaGuardia, but it leaves at 7:30 pm tonight. None of the customer services representatives spoke or understood English. As a professor, I am used to dealing with nonnative speakers of English, so I enunciate clearly. The service was truly awful. I have no idea if I will get a refund for the leg of the trip that i did not use. I do not recommend this company.

I called the hotel and they told me that this is a policy and they are willing to make a full refund in case they sell the room which I literally booked twenty minutes back. I don't understand why I should be responsible for them selling the room. It sounds more like a scam than a policy. I have all the proof, dates, and times of transactions.

Paul assured me that I would get the money back to my American Express in six to eight weeks. I asked him endless times if he was sure about this. He told me that yes, I would get my money back many times. To my surprise on January 25th, 2011, about eight weeks after my complain, I received an e-mail from Travelocity telling me that they were not able to refund any of my money. I called customer service. Once more, another Paul told me that he did not have any idea of the trip or the cancellation. And for more than 55 minutes, he was not able to tell me why the first Paul was not able to explain that my tickets were not refundable at all. Paul was not able to tell me where the tickets were, nor he was able to tell me if I can use them later, or to confirm that I just lost $3,498 in airplane tickets that I never used. I demanded answers from Paul, but I did not get any answers.

Paul did not know what to do, so he called for his supervisor. I waited and he never talked to me. So, Paul took my phone number and told me that his supervisor would contact me. It has been 22 days and I still have not received a phone call from them. I do not find my tickets anywhere. The first Paul was sure to erase every information from my account on the Travelocity website. The ID number ** from an old e-mail is the only way I can refer to the tickets I bought, and I never used.

Travelocity packages are higher for non-stop flights. The flight was changed from a non-stop red eye from Las Vegs to a 5:30 a.m. stop-and-change plane. Travelocity would not adjust the package in any way. They offered to cancel and rebook the package, however because it was Thanksgiving week, the packages were much higher.

I challenged why I received a confirmation e-mail, and they claimed it was an automated system function. The second challenge was why the booking allowed me to proceed and enter credit card information, etc., if required information was not in the record. The response was a total **, but they basically admitted they had a system issue but would not compensate me the difference in the ticket cost that I had to buy at the counter which was only $45.

How absurd and unacceptable their customer service is. Goodbye, Travelocity.

They are holding my money hostage and I have nothing in return. I feel like I've been robbed. I cannot afford to book the trip again at the present time. I could be facing higher fares and rates now because of this.

We took the Madrid option, but while waiting 8 hours for our flight, we noticed two TAP flights leaving Lisbon for Barcelona. When we inquired about getting on one of those flights, TAP told us that those flights were full and we could not get on for two days. We arrived in Madrid after midnight, and the TAP desk was closed. We spent the night in the airport; after which, we learned that TAP did not fly from Madrid to Barcelona and the TAP desk did not open until late in the morning. Thus we purchased the cheapest tickets we could get from an airline that DID fly to Barcelona.

We ask Travelocity to reimburse us for the cost of the extra tickets plus the forfeited hotel charge for the reserved night we missed in Barcelona. Over the past nine months of inquiries, Travelocity simply forwarded any request we made to Air Portugal and told us to deal with TAP and that Travelocity considered our case closed. Air Portugal denied any responsibility and refused to compensate us.

I called Travelocity on December 24th to ask about the refund again. I was told by "Deo", after he spoke with his "higher level" manager, that the refund was "in process". He told me that "Travelocity had no responsibility" with regard to this refund. I asked several times to speak to the "higher level" manager. And then, "Deo" hung up on me. I have requested a refund through Mexicana Air as well, but have never heard anything from them.

So, we are wondering what our next steps should be. Do you have any advice or recommendations? Clearly it seems that Travelocity will not honor the refund (we did not have travel insurance). And since I have been told that they hold no responsibility, I'm not sure who to attempt to speak to. Any suggestions would be greatly appreciated. I can be reached by email at this address or at **. Thanks for any help.

Travelocity claims to offer the lowest fares and to be competitive. It is not a claim they should be allowed to make because they refuse to adjust the price in accordance with the airline who is providing the service. Note that Orbitz will make these adjustments and Air Tran is offering lower fares daily. Travelocity refuses to consider a credit of $34.75.

This has caused myself and family additional emotional distress as my niece, their child lay dying in the hospital and I am sure that there will also be economic damages from having to re-schedule without the assistance, as promised, by Travelocity. I had agreed to pay the penalty with ticket cancellation to be able to reschedule but was never given that opportunity. It has now been (estimate) one hour since contacting Travelocity and left hanging on the telephone as my niece was dying and I was unable to be in touch with her parents due to Travelocity tying up my telephone line and failing to provide the assistance as promised. The financial damages that are a direct result with having to reschedule the flight should be borne by Travelocity, especially given the emotional stress that they inflicted on myself and family.

Alan called me back to ask if I am going ahead with the change. I said no, it's too expensive so I am sticking with my original plan. Little did I know, that deceptive, devious Alan went ahead and moved a particular leg of my trip to three hours later (for no apparent reason) and secretly charged my credit card with $205 more! I checked my online itinerary and realized it did not match the one I printed the day I bought it. So I called them, and spoke to Alan. He lied, and lied, and lied.

He said that Air Canada cancelled the flight, so it was moved automatically. When I said that I have proof and it's illegal to be charged without my consent, he said that he made the mistake. He told me that he changed it only because I asked. I asked, "Why on earth would I change that flight?" I called about a completely different route that had nothing to do with this.

He then apologized profusely, but said that to get me onto my original flight, it will cost me more than $700. I was outraged and asked why should I pay for his mistake. He said that they had already paid to move my flight to later (something I had not even asked for!). So, after putting me on hold for more than 30 minutes, he transferred me to John, his supervisor. John said that he cannot promise anything, even after Alan admitted to changing the flight without any consent or authority. John returned saying that Alan is wrong, but they cannot change my flight.

The story goes on and on....I then spoke to bret, who said he needs 48hrs to listen to the tapes. Then next lie was that alan called me to tell me he changed the flight and I agreed. This is an absolute lie, and what authority does alan have to charge flights and changes to my account and then call to tell me that it was already changed!! !

I then spoke to the manager, spencer. He said that he cannot promise anything until the recordings are heard. He finally said that that particular recording was missing?? ?, And that alans notes on computer will be taken as the truth. So anything lies that alan wrote to cover up his mistake is now taken as the truth. And unfortunately, nobody at travelocity cares. They are a bunch of rogues, and if we all get together, we can file a law-suit against this deceptive company

Since I only had 13 days before my initial flight, I was told that it couldn't be changed. Not satisfied, I called Travelocity back the next day to try and work out some sort of alternative. I was then told by a different Travelocity representative that I could take the paper tickets directly to the airline counter and have it done there.

I took the airline tickets in and could not be helped by the airline representative. I called the airline's customer service number when I returned home and found out why they couldn't help me at the ticket counter. It came as quite a shock when the airline representative couldn't find me on any of their flight schedule for the days I thought I was booked and had paper tickets for through Travelocity.

I called Travelocity back again and explained my situation. I was then asked to FedEx the paper tickets (overnight) back to Travelocity in San Antonio TX and call back the following day so they could do a "quick change". Each time I called Travelocity throughout this pain staking process I got a different person with a slightly different twist on the exact procedure in fixing my flight change. I believe the Travelocity reps were trying to be as helpful as they could be but each of them were giving me a slightly different answer/option. Each of the three Travelocity representatives that I spoke with had very broken English and was extremely difficult to understand. At this point. I am not willing to give Travelocity another look when it comes to planning future trips.

I believe the tickets have been changed (I will find out when I show up for my flight). Travelocity added $105.00 for a change fee and another $175.00 for flight fee difference. It cost another $25.00 to FedEx the tickets back to San Antonio. Since I wasn't "technically" not booked on the airline to begin with, I feel that I shouldn't have to pay the $105.00 "change fee".

Travelocity kept me on the phone for 65 minutes before finally agreeing to pre-pay a cab for the return to the airport. I had to be beyond persistent to get them to pay the cab. Thank goodness I am in sales, so I did not take their no answer (they said no about 25 times before agreeing it was their mistake). They also gave me a $25 credit to use on a future hotel booking, which I received my email, since I complained about them wasting over an hour of my time to fix their mistake. I tried to use that $25 two days later to book another room and Travelocity refused to let me use it saying, "The hotel you want won't agree to the discount."

I could find no hotel Travelocity would agree to use that $25 credit on. The Travelocity staff is all Indian, it seems. While technically, they speak English, they have little grasp of American style of communication. They talk and talk but convey very little information. If I had known they only use non-American call centers, I never would have used them, and I will not ever in the future.

It just so happens that there was fraud on my account and my bank closed the account and opened a new one up for us. The card that we used to pay for the trip was also cancelled; I called travelocity and explained to them what happened. This was in June around the last week; they told me that the money was already in my account.

I told them that the account was closed and the bank returned anything that was coming to my old account. I asked if they can post the refund on my new account; they said no. After calling many times, on August 2nd, they said that they would send me a check but it will take 6 to 8 weeks which would be around the last week of September or the first week of October.

I did not get the money so I called them back again. After putting me on hold again for 45 mins, they told me that I will not get the money after taking my name and address. There was no name change on my bank account, just a new account. My trip id number is 201233264393. Please help me. Thanks.

While on hold for 45 or more minutes, I researched other sites and ratings on Clarion Inn and 75% of those site also listed Clarion Inn as a 2-star hotel. I explained it was mighty funny how Clarion Inn suddenly had a 3-star rating and was based on 1 person's review. Then to top it off, the savings was only $9.00 It was a costly mistake because I will not occupy this hotel room under any circumstances, even underhanded and misleading practices that has made Travelocity a profit.

After confirming the purchase, which again specified the hotel location inside the airport, the hotel was revealed to be located a few miles down the road from the airport. I spoke with several individuals through Travelocity's customer service line and although they all agreed that what happened was wrong and that the website was inaccurate, they still won't refund my money. They said it's 'close enough' to what was described.

Near the airport and inside the airport aren't the same thing! That's false advertising! I printed out every page of the booking process and it states that the hotel is located inside the airport so I have proof that this is false advertising. I want my money back as I never would've bid on the hotel if I had known it wasn't inside the airport. Travelocity refuses to offer me any sort of compensation. The total cost was $93.20 with taxes and fees and now I'm stuck with a hotel that doesn't fit my needs. We arrive in Orlando at 9pm and we have an early morning departure the day following our stay so we need to stay inside the airport due to time constraints.

Travelocity insisted that we continue to call them to remind them to cancel the hotel as well (which was in Mexico), but supposedly every time they called either no one at the hotel answered or the individual only spoke Spanish. We called them at least 10 times within two days, trying to get them to cancel the hotel plan. Meanwhile, we purchased a second vacation package because we were told that we would be fully reimbursed within 45 days.

We left for Mexico and Travelociy told us that they would call us at our hotel to continue to try and resolve the issue; they never did. We returned from the vacation and after 45 business days, we attempted to call and find out what was the status of our refund. We were told that nothing had been done, and Travelocity took no responsibility for getting us our money back. They finally told us that we must deal with the hotel and airline ourselves (something that we attempted to do when the problem first arose and were told we could not).

We did call the hotel and they told us they will only deal with Travelocity and that we must at least pay a one night penalty for not checking in. Mexicana Airline phones are suspended and we did find an online form that we filled out to claim our refunds, but they have not contacted us in any way and we do not believe they will repay us. What good is travel insurance?

If you want to receive a refund for unwanted travel insurance then phone Travelocity's and/or send email to their consumer relations address to report the problem and ask for reimbursement but don't expect them to quickly and willingly grant your request. At least, your first step should be to contact Travelocity directly and give them a chance to fix the problem. If Travelocity refuses to reimburse you, then contact your credit card issuer, explain the problem to them, and ask them to dispute the charge with Travelocity. Your credit card issuer ought to defend you in any situation of a vendor charging you for something that you did not agree to purchase so they should ask Travelocity to correct the problem. You should also file a complaint against Travelocity with the Better Business Bureau's Fort Worth office via their website to explain the situation and ask for a refund. This is fairly quick and easy to do.

This situation would seem to offer some potential for a class-action lawsuit. If there are some opportunitistic trial lawyers out there who are eager to file a class-action lawsuit against Travelocity and any other online vendors who charged unwitting consumers for unwanted travel insurance then there could be many thousands of ripped-off consumers who are eager to sign on as plaintiffs. With enough grass-roots condemnation of deceptive opt out sales tactics by online vendors, our law enforcement agencies and elected officials ought to feel motivated to crack down on such unethical practices and the online marketplace will be better for all of us.

On 08/26/2010, I received an email from Airtran stating they were sorry that I had to cancel my plans. I would receive a refund of $707.73 and that $3793.23 was non-refundable because I canceled my vacation. I called the number on the email and I was told by customer service rep (Shawn) that my husband called and canceled the reservation. I informed him that couldn't be true because my husband wasn't aware of the trip. It was a surprise. He continued to argue that my husband canceled, plus my hotel was never confirmed. I gave Shawn my hotel confirmation number and asked to speak with the supervisor. Once the supervisor came to the phone, he stated that my vacation package was canceled. If I wanted to go, I would need to pay additional $7000.00 or more.

At that point, I asked to speak to the manager and I was told the manager will call me back when he is out of the meeting. After several hours, I got a call from a very rude person who said he was the manager. His name was Joshua and he was the highest point of contact. Joshua informed me that there was an error in my booking on their behalf, so they did me a favor by canceling my reservations. For several hours, I continued to talk to Joshua to see how they can make a mistake and I have to pay. Joshua offered no help. All he would say was he will give me $50 credit to rebook, if I wanted to rebook at $1670 per person. I declined and asked him for the corporate office number and contact, he refused to give me any information saying there is no one else to speak to and if I had a problem, send an email to the corporate office.

I called again on 08/27/10 and spoke with another rep, who informed me that once I purchased a ticket and received the confirmation number, my trip is confirmed and there is no way it can be canceled unless I canceled. I explained to him what was going on and once I gave him my confirmation number, I was told someone will call me back. I never did get a return call. I, myself, did the research and found out that my vacation package was brought with Airtran vacation on Airtran website, but it was through Travelocity. I contacted Travelocity corporate office and spoke with Johanna, who informed me to speak with Delia **. I left a message for Delia, but received a return call from Arturo ** who is from the executive office and asked what the issue was. I explained everything to him and he took my information and explained that my case will be assigned to someone to look into. I got an email from Arturo ** that stated my case will be handled by Clarrisa ** and she will contact me before 09/07/10. I contacted Ms. ** and informed her of the issue. She told me that she will look into the matter and see what can be done.

After days of waiting, we called Ms. ** and we were informed that their decision will remain the same, that their company will not honor the price that we paid for the vacation and they will refund the entire amount back to my visa card. I asked Clarissa ** how can a company, as big as Travelocity, publish a price for a vacation, we buy it in full as requested then Travelocity realize a mistake was made in their system, cancels our vacation, insults me by telling a lie saying my husband canceled the reservation, then tells me if I want the vacation, pay more money? I informed Ms. ** that it wasn't right and Travelocity has taken the money from my account and it has been four days. She stated that they have a policy on their website that says they can cancel due to error. I informed her that I booked on Airtran vacations and wasn't aware that I have been transferred to Travelocity to buy the vacation. She did say again, "well at this point, we are standing behind our decision and will not honor your reservation". I asked to speak to her manager and was told I will get a return call from the head manager. His name is John **.

I got a return call on September 3rd, 2010 from John **, who stated that he looked over my case and will not be honoring our reservation because it was a pricing error on their system. To give us what we paid for will cost his company too much money. I asked him, can they accommodate us with another hotel of the same, with package the same? I was told that the most he was willing to do is give me $100.00 credit if I was to rebook at the higher price of the vacation. I expressed to Mr. ** that it was not right as a consumer to purchase something just to be told no, you can't buy it give it back. Also, during one of the conversations with Travelocity corporate office, I was informed that once I received my confirmation, their company will never cancel my reservation no matter what. I told them that I had a recording of them stating my reservation will never be canceled once I got both confirmation but still, in the end, I was told to rebook at $1600.00-$1700.00 per person with $100.00 credit of overall cost or at this point, I don't have a vacation.

On September 3, I saw another fee of $49.95 hit my credit card. When I attempted to inquire via email, I was told I had to call and speak with someone at Travelocity in person again. After waiting 25 minutes, the representative told me I had to call my credit card company although their email clearly stated I had to call Travelocity. I asked to speak to their supervisor and after another 20-minute wait, finally hung up. I called my credit card company and explained the situation. They said they had no way of knowing why Travelocity had charged the $49.95 fee and I should have called Travelocity directly. So, now you see my dilemma. As of this morning, I still do not have correct ticket and Travelocity refuses to tell me the reason behind the $49.95 fee. What should I do next in order to straighten this mess out? Thanks.

In the meantime I canceled my other hotel reservations because I was assured by Travelocity that the booking was secure and could not change. I now have no reservations and the original hotel booking at another hotel was already canceled. I have no reservation. They offered a small discount if I booked another reservation with them within 10 days. I cannot afford to have the worry that the next reservation will be canceled as well. This is a big trip to Asia and we arrive at midnight. I have a small child and I cannot show up in a large Asian City like Bangkok at midnight without a hotel room. I would never use Travelocity again. They cannot guarantee their services at all, horrible company.

I have tried for two months to get this issue resolved and no one will do any refunding of our money. We had to function daily going to attractions, and fulfilling preplanned tours, etc., which were paid for already and we would have lost our money to not make them when scheduled (having very little sleep because of the room parties at 2 a.m.-3 a.m. that the hotel failed to stop after we complained, ruined a lot of fun for us because of being tired). The hotel even ripped us off for $15 more when they told us that they would save us money to call a cab for us, (they lied) and then we found out that they get to keep the $15 and we had to pay the regular cab fee to the cab driver. This we reported to Travelocity and it got me nowhere for months. All Travelocity did was to disconnect my calls and tell me someone would be getting back to me. My patience is finished.

My husband and I developed a rash on our arms and fungus in our toes because of this filthy room. I placed the pillows in the hallways because they wreaked of mildew. We were then told by others they received an upgrade w/o being charged. I inquired at the front desk and was told they would refund the charges of $137.87. The employees at this resort are incompetent, very few speak English and the service was horrible.

I spoke with someone at Travelocity when we returned from vacation and was told we should have called Travelocity first before paying for an upgrade. They claim we could have changed hotels at that point if I called them first. That is ridiculous, my good faith intention to stay at the hotel is now biting me on the butt. Travelocity guarantees to help the consumer while on vacation, this is not true and they are unable to help me now that I am back. I requested a partial refund from Travelocity for this disastrous vacation and they offered a $50 credit for my next trip. I am never using their service again! Maybe you can help?

I called Travelocity to ask them why I should ever book through them again when they are not actually getting me the best price available. They told me that when you book with the hotel directly, a lot of times there are hidden charges. I have been traveling for over 35 years and have never experienced a major hotel chain hitting me with hidden charges, and in any event, in this case, the amount was prepaid, just like with Travelocity! I then asked if I was speaking to somebody in India, and was told I was. I thanked them and hung up. I then found the phone number of the corporate headquarters for Travelocity in Southlake, TX. I was put through to their "Executive Customer Care Unit".

I then explained the situation to them and was told they had no control over the hotel offering lower prices! I then asked to speak to her superior, she refused and said there was nothing she could do about it. I realized we are only talking about a $15 difference here plus free breakfast, but it is the principle involved here. If I am going to use a service to get the best price available, which is what they advertize, that is what I expect to get.

When I called Travelocity, they were to call me back. I was told that Travelocity flights and cruises were two different divisions and they had no way to communicate. I spoke with a supervisor, Christine. I eventually called back because I did not get a response, and was told that she was still working on the situation. I also emailed the customer complaint department. I was told that I would get a response. I never heard from anyone--via telephone or email. I still have my emails.

This is unfortunate, for my husband and I have taken a cruise annually for at least six years. We also have taken several flights and trips with our children. I will never use Travelocity again, and have spread the news. The many people that we associate with are aware that we are travelers. I think they have listened to us, and realized that Travelocity does not offer any customer services or manners.

I called Travelocity within 24hours of reserving our dates and spoke to a gentleman who I found had difficulty speaking English and don't know for sure if he understood what I was saying. Anyway, I requested the dates changed to July 24th to July 26th. When I spoke to him, I mentioned that we were 5 persons and needed no less than 2 beds. It took a while, then he mentioned that the hotel had a king bed available. I said that I needed another bed or a sofa bed. He said that the room had one so I said that would be alright. We get to the hotel and to my surprise it is a handicapped room with a king and a chair. When I told them that I did not reserve this, they said that Travelocity did. I called Travelocity and spoke to a rep and at first she tells me that I confirmed this. I told her that I went with what the other rep had told me and that I there was proof that I had 5 persons for the reservations so how could I have only 1 bed. She said she would help me and after about an hour of phone work, the hotel told her they would have a room on the next day.

In the meantime, the hotel offered us some blankets for my grandchildren to sleep on the floor. We couldn't stay anywhere else because there was a major festival and all was booked solid! The manager of the hotel also went to say that legally for them, they were not supposed to have that many people in that room we had because they could get in trouble.

As it stands my son was not allowed to take the scheduled flight due to flawed system. It is required to include the name and date of birth of the individual taking the flight at some point there should have been an error message displayed and I should not have been able to book the flight. However, they took payment, sent a confirmation and the flight could not be utilized.

I cannot stress enough the extreme frustration and the inconvenience I have experienced with Travelocity. As a business I believe they have a responsibility to monitor and notify their clients of any errors or challenges with their bookings. If Travelocity had certain checks and balances in place this would be a non issue and I could have avoided this situation from the gates. I have yet to receive a resolution or the return of my funds. I have contacted the Better Business Bureau, Consumer Affairs and all local new stations of the situation with Travelocity to make people aware of the business they operate.

We have made 3 phone calls to make this change to our tickets as it clearly states in their policy that it can be re-booked. We are told that it will be a charge of $1354 (the entire cost! ) to make any changes to the hotel reservations and if we are to cancel, we get nothing back and will be out $2280. They repeatedly state that it is not Travelocity inflicting these penalties but the hotel. On two of our calls, we asked them to contact Hilton to see if an exception could be made as there was a very valid reason why we're needing to reschedule.

They place you on hold for a long time and when the come back on the line, they say they have contacted the hotel and there is nothing they can do. That is their policy and we will have to pay to make a date change. Today, the credit card company that was used to pay for this trip was called to see if anything they could do as they have travel insurance. Unfortunately, there isn't but they say they get similar complaints about Travelocity all the time and kindly agree to call Hilton on our behalf.

The representative at Hilton states they have not received any contact from Travelocity regarding our reservation! Not only do any of the representatives you talk to at Travelocity seem helpful or knowledgeable but apparently they knowingly lie to you as well! We are continuing to make calls/contacts to try to change our vacation date but at this point it seems we will be losing over $2000.