Thrifty Car Rental Reviews

I reserved a car from Thrifty through Expedia to be picked up at the Tampa Airport. There were 3 people in front of me at the rental counter and it took almost an hour to get to the counter. They told me to go to a designated parking spot and there was no car there. I left the wife and luggage in the garage and returned up the stairs back to the counter. The agent, who was very nice, apologized and gave me a different car through Hertz. Problem is the Hertz car was in the opposite direction as where I left the wife and luggage.

I reserved a car through Priceline for Thrifty on Saint Barnabas Rd. Maryland. When I arrived at 10 am via Uber I was told that they didn't have any cars available so and that I could wait for them to pick one up from another location. I waited an hour and when I get to the counter to go forward with renting I am told I have to come back at 3 because I used a debit card to reserve the vehicle and they require a 24 hour wait. I come back at 3 via uber again and they tell me that they still don't have any cars. The front desk clerk tells me to call priceline letting them know so I can get a refund. I call priceline and they tell me that I have to email them and wait for a response in 10 days because they don't usually give refunds. This was just an overall horrible and stressful experience and I'm possibly out of my $160 because Thrifty didn't have any cars available for rental which is not my fault!

Had a confirmed reservation on 03/05/21. Thrifty didn't have any cars available, stranded me in Jacksonville, FL. Had to Uber to Brunswick, spent over $260 in ubers back and forth. Thrifty refuses to reimburse for the Ubers, they gave me a crap $100 voucher for a future rental. Like I am going to rent with this crap company again. Their customer support is awful. You can't call them, can't email them. I hope this company rots in heck.

If you rent a vehicle from Thrifty and pick up the vehicle on Sunday understand they are closed. Sign on the counter says to use the Dollar rental counter next door. Family Trip to Utah. We rented from Thrifty on Sunday 2/14. Picked up the vehicle at the airport. Tire pressure warning, losing air fast and the tire blew only 4 miles from the airport. Family in vehicle on the shoulder of the highway. We called roadside assistance. 45 minutes on hold and never spoke to anyone. Tried calling Thrifty and the 4 options available on the call to reach someone was a dead end. My wife and I both tried any number we could find. Took Uber back to the airport to rent another vehicle.

If I could give a 0 I would. I went in Salt Lake City airport with prepaid insurance thru Orbitz and $10 upgrade offer for rental car. They manipulated system to charge her my prepaid rental PLUS additional $45 per day upgrade fee plus additional $47 per day for insurance. Wife did not notice this until she left. When I called, their answer was - "Wells she signed for it". Highly recommend NEVER to use this location and make sure you read before they have you sign anything.

I rented a vehicle from Thrifty Car Rental in Memphis TN in October. When I arrived to the rental place I was asked do I want damage waiver and I said no because it does not make any sense to pay double of the rental by doing this. By the way I have never taking these services because my insurance is covering the rentals. Well, they put those on my bill without my permission and, I made a mistake by signing the agreement without reading it through. Will not do that again!

We flew into Tampa Florida Airport and had a car rented through Thrifty once we got there we were in line for 2 hours waiting to get our rental, while there only 2 employees which of course took breaks while the line was 60-80 people deep with no regards to any one waiting in line. Furthermore I had to leave early for a family emergency, calling to try and get a refund I was informed that they would not do that since we prepaid for our piece of crap car they had given us. I also am being charged $42.00 dollars for a quarter tank of gas that we used and also being charged $45.02 for a toll charge, the toll charge is actually $5.06 with a $39.96 administrative are you kidding me!!!! I am leaving a 1 star review since I can't leave a zero star. IN TOTAL I WILL NEVER RENT ANOTHER VEHICLE FROM THIS RIP OFF COMPANY AND WOULD SUGGEST NO ONE ELSE DOES SO AS WELL!!!!

Terrible company. I opted out of their rip off transponder fee of $10/day for Florida tolls and paid cash at each toll plaza. Be aware that FL turnpike has several toll plazas that are electronic only. Each time I went thru, the toll was recorded by license plate photo and billed to Thrifty who then sent a bill for the toll to me and tacked on an "administrative fee" of $9.99 for each toll. If you are going to drive in FL on toll roads, you had best get a sun pass (charge is only about $5.00 for the transponder). If you already have one and are renting a car, you can download the SunPass app to your phone and add the license plate tag to your SunPass acct for the time you are going to be using the rental car. I will never use Thrifty ever again.

Went to NY via EWR to bury my sister. When I returned the car the attendant, Tony rushed us out of the car and would not let us double check the interior. Walked from the car to the terminal which was no more than 100 feet. Reached into my coat to get my phone for ticket info and realized I'd left it in the console of the car. Returned immediately, no more than 4 or 5 minutes and the car was gone. Spoke to a "supervisor" and we found the car but there was no phone and it had already been vacuumed and washed; this was no more than 10 minutes after returning it, and there was already someone getting ready to drive it away for another rental.

I will never rent from Thrifty again. This was the worst rental experience of my life. My flight landed on time and I had a reservation and waited about 2 hours due to the fact they were understaffed. When I finally received my car it was not even cleaned. As we are in COVID, this was extremely concerning on my end. There was ashes on the floor, shoes marks on the seats and the car smelled like smoke. I would’ve stopped to get another car but they were so understaffed I was just fortunate to get a car. When I returned the car I was charged $400 and cleaning fees. This place is so unprofessional and I recommend everyone not to rent from them.

We rented a car from Thrifty. They charged me 400. Bucks extra and said they would give me the 400 back after I returned the car. The car was dirty, smoked in, windshield had a crack in it and two dents. I took picture before we left the lot. We return the car better shape than when we got it. Been home for 3 days after our trip. I got charged a extra 71. Bucks. So I called. They said it was a mistake and I should call my bank. Call the bank. They want to cancel my card. I’m like hmmm no. I call thrifty back. They said, "Oh sorry." Really? Still out a extra 400 bucks and now a extra 71 bucks. What a joke!

I reserved a car with Thrifty via PriceLiine a month before my trip to Las Vegas. I paid $379.42 and owe $100 and some change at the moment of pick up in Vegas. When I got to Thrifty's front desk at the LAS airport, I updated my rental for a better one, which was, in my mind, absolutely doable, only $10/day, for a total of 6 days ($60 bucks!). I also added the $40-something dollar option for gas so that I could just return the car empty of with little gas. This add up to another $250 AT MOST!.

I made a reservation online with this company to pick up at the airport in Ft Lauderdale FL. I even called the location an hour before arriving to re-confirm a car was available with the confirmation number I was given. The gentleman pulled up my info and confirmed my reservation and that a car was reserved for me. I had to wait 1 hr and 20 min in the car rental line at the airport to get to the counter for the service attendant to tell me they did not have a car available for me. This is absolutely horrible business. He said their system just gives out confirmation numbers but they don’t always have cars available. This makes no sense to me. Not the way to do business that’s for sure. Do not book with them!

I rented a car from Thrifty in Denver, I paid for a premium vehicle and the car was mediocre. Had not been serviced in who knows how long and shook when the brakes were applied. When I went to return the vehicle there was no one there. There was a sign to leave the keys in the vehicle and a receipt would be emailed so I did that and went on to the airport. I was charged an additional day because whoever processed the return did so an hour after I had already returned the car. It has been impossible to get a refund! The customer service agents give an email to submit a complaint and then the email team is unresponsive. I have never rented from Thrifty before and will never do so again. Go with Budget or even Advantage. They care about their customer service experience.

I rented a car from Thrifty Car Rental at Reagan Airport in Wash D.C. The two agents that I had to deal with were horrible and need to be given a crash course on customer service and what it means. I paid in advance for my wife to get a car in full, so all she would have to do was to pick up the car and go. She had to come up with all sorts of ID other than just the norm, which is a driver's license. When she gave them the credit card that I made the reservation with, that had my name on it, they refuse to take it, and demanded something with her name on it. All she had was a debit card, which the agent stated they would have to charge a $250 deposited on it. Why if the rental was paid for in advance? Which mind you was cheaper than the deposit they requested.

I would never recommend this company. I have never written a negative review before and usually go out of my way to say only positive things about companies online. However, I do not want my experience to be anyone else's. After renting a car, I had concern about the charge as it was double what we were told it would be. We were told that it was just a hold on the card but would not be the full amount charged. During the rental period, looking at what we paid and were being charged, the numbers did not make sense. We attempted to reach out to Thrifty during our trip but were unsuccessful through phone calls as well as on social media.

I arrived at Tampa International Airport to pick up my rental car. Everything went great from there. I got in the car and it smelled of smoke and trash so when I got to my destination I contacted Thrifty to let them know. Return the rental 5 days later everything went fine. Two days later when I got my receipt through an email they overcharged me $400 trying to say that I smoked in the vehicle and I don't even smoke cigarettes. When I told them the day I picked it up that it smelled of smoke and garbage so I called them to dispute the charge and told them. I called them to let them know about the smell in the vehicle. They said that I should have a number. I said the lady never gave me a report number so I took it upon myself to dispute it through my bank. We'll see how that goes.

We had a car rented for Dec. 2020. We had to cancel due to covid restrictions and Thrifty and Priceline are keeping the over 355.00 dollars. We will never even see the car. They will do nothing. Kaley Cuoco and William Shatner are rather misleading if not liars themselves.

I have already paid for the booking on the rental car. I know their policy was no change or cancellation, but due to updated COVID policies at the last minute, I am unable to travel. I merely wanted to change my rental car from one airport to another, and I was declined! I was not cancelling, I still wanted a rental car from a different location!! You would think during this pandemic that the company would show a little grace, be sympathetic with people out of work and no income! Instead, I have paid (credit card) for this service that I am not able to use now! The airline gave me vouchers for future use, which is awesome and greatly appreciated. I will never use Thrifty again and will let everyone I know (Retired Military) not to use their services!

Received an email from Thrifty this afternoon and they are refunding my $400. I am overwhelmed by their willingness to listen to my concerns and do the right thing.

Terrible experience. Booked through Expedia for daughter and boyfriend. Thrifty took advantage of them and charged card for $951.00 when booked for $296.12. Thrifty added full coverage insurance even though driver has full coverage and additional insurance purchased through Expedia. I was on speakerphone with Thrifty agent and daughter and boyfriend-told Thrifty to remove all insurance charges as they were unnecessary due to driver having full coverage and extra coverage purchased through Expedia. Agent said she removed. When I hung up agent then added on liability insurance-which was still unneeded as driver has full coverage and extra through Expedia.

MSP Car Rental through Thrifty - I rented a compact car for 9 days at $25/day. I returned my car with a full tank of gas one hour late and was charged $33.74, a full extra day (1.5 days rate) for being one hour late. I called customer service and also spoke to a supervisor and was informed that their policy is to charge a hourly late fee, but in my case they charged an extra day and will not give me a proper credit. This has to be illegal as they are unfairly charging me outside what their policy is to charge a customer.

I agree with the previous review. I have rented from Thrift many times. This past time, I returned my car three days EARLY, due to a COVID19 issue that forced us to leave from our vacation early. They charged us an early return fee, plus changed our $143 weekly rate to $109/ day! I called customer service, but they said there is nothing to do about it.

I rented a car in Florida. The price and condition of the car were both good, the service OK. None of the toll roads I traveled had human toll collectors (COVID?) only scanners. In section "O" paragraph 2 Thrifty offers the "pass-plate all inclusive service" which is available in a "few cities". So what happens if you can't pay the toll before you travel the road and you aren't in the "few cities"? Thrifty will pay the tolls for you plus a hefty service fee. In my case I incurred $6.00 in tolls and $29.97 in administrative charges (admin fee is 5 times the amount of the tolls). I don't know how other rental companies handle this situation, but this seems excessive. I'm sure this will happen to more people as humans are taken out of toll booths for health or economic reasons.

I recently rented a car from them. The representative gave me an agreement with small letters, looked directly into my eyes and lied that I'm going to be charged $200 for deposit. He asked me to sign the agreement and kept on moving around the security ribbon to distract my attention. He lied. (I guess, the office can see the camera recording which is a proof of everything that had happened.) I found out they charged me extra $67.98. When I called Thrifty they told me I signed this agreement. I asked them a question: "If you, guys, wrote in small letters in this agreement that a customer is supposed to sell a kidney to you, would it be correct?" There is no answer. That is a bad business practise to lie to your customers. It is disgusting. I want people to read this review before renting from them. Please, learn from my experience and don't make this mistake!

I was given a car when I ordered an SUV and the office is quite a walk so I walked back and forth a few times... I went online to cancel and of course I wasn’t able to so I called. The lady on the phone did what the front desk could have done but she was still unable to confirm a refund? I now have 3 charges for 1 rental.. Be careful, please check your junk email and credit card statements. I book online a lot, so no I didn’t hit book 3x. Check for multiple reservations for 1 booking and they don’t make it easy for you to get a refund, good luck, I’ll probably have to follow up with my credit card now for fraud.

St.Louis/Lambert location. The workers are rude. I sat for thirty minutes. And watch how they rent to friends and family members. One of the worker's smell like Alcohol and **. And he was a porter. Walk right in with a family member. He told his Co-worker, She didn't ask for nothing. I watched them slide money to one another. Then she told him don't worry with hands signal. I was floored. I had reservations not knowing I needed a deposit for two hundred. So the clerk had already swipe my credit card which was two hundred for the rental. I wasn't able to switch money around to my other card. So I cancel and went to budget. Got to budget rental. They tell me I have no funds available. I called Thrifty to see if they charged my credit card. And yes they did and I was livid. How am I getting charged for a car that I'm not driving.

I rent a car to Thrifty at LA Guardia Airport NYC, Pick up time excellent. They insist to rent the GPS 2 days for $64.00 which do not work at all. I did pay from my packet, causing delays and could be cause an accident when they stop me at the toll booth. I pay this with a Voucher for 2 days, that I already have for $200.00. at the same time they hold on my credit card $286.00. When I was ready to return the car, was a heavy traffic due to an accident at the highway that cause me delay, I proceed to call more than 5 times while I'm driving with no answer, when they finally pick up the phone a gentleman very nice, polite which I explained to him about the delay. He informed me that it is a period time about delay that I do not have to worry about. I did told him that I be there in 20 min. Which I did arrive on time.

Thrifty is the worst car rental company I have experienced and I advise everyone to not use them for their renting needs. My flight got in early so when I picked up the car early they charged me over double what the original base price was because "base price can change base on time". Sorry my flight got in early... Good to know Thrifty doesn't honor prices. The lady at the counter told me to take it up with customer service, which should essentially be nonexistent. They take forever to answer the phone and give you attitude on top of it. :) I paid over $500 for a two day rental thanks to thrifty. Finally got in touch after a month or two and they are doing nothing about the mishap here.

Hertz owns Thrifty and Dollar rental car companies. So, my complaint is with all of them. Customer service non-Existent. I rented a Car from Thrifty at Detroit Metro Airport. They never inspected the car when I took the car or upon return, Come to find out they charged me a $300.00 extra cleaning fee on my Visa. I called Thrifty and as usual it was customer service, out of the country I think Philippines. The first person that I talked to, she was no help, then she transferred me to The Bahamas where I talked to a “supervisor”. No proof just said they had to do extra cleaning. 1.5 hours later, I was on hold and discussions, no help no pictures or proof. Basically, you're screwed with no solutions. I guess I will dispute my credit card, hopefully that works. I have rented many cars from various companies with no issue until now. Terrible service at the counter as well. DO YOURSELF A FAVOR and rent at better rates from someone else.

I reserved and paid for a rental car from Thrifty and canceled the reservation 19 days prior to pickup due to the Corona Virus state of Nevada shutdown. Thrifty (Hertz Corporation) has a cancellation policy of charging $50 prior to 24 hr. cancellation. I called Thrifty to explain the cancellation was of no fault of my own. The young lady helping me assured me that a full refund would be given because of the virus. I never received the refund and was still charged the $50 cancellation fee. I called a 2nd time to be told that the $50 fee is their cancellation policy and it would be enforced, virus or no virus. I think this is very poor customer service making money off the customers at no fault of their own.

I rented a car for 4 days for $300. That's $75 a day. When I was at the counter going to get my rental the clerk said that I could be 1 day late returning the car and they would charge me for just 1 extra day. I returned the car 1 day late and they charged me $217. That's pretty sneaky if you ask me. I will never rent from this company again and I don't encourage anyone else to either.

I am presenting a review about enrollment in their Blue Chip program. I tried on numerous occasions to enroll in their Blue Chip program, with no luck. I finally became frustrated with the whole enrollment procedure. I called the Blue Chip program and was informed that it was unable to sign me up for the program because I was using a debit card as my card of choice. I then was informed that the sign up program is behind the times, and was unable to accept my debit card. It is unfortunate that Thrifty is behind the times in accepting my debit card to enroll in their Blue Chips program.

They will change rates and they do not tell you. I rented a Car for 24 days. Was quoted $398. Right before I was to return the car. I called to ask about changing the return location from ONT airport to LAX airport. They quoted me over the phone (cause you can't make changes online) a $10 rental destination change, so new total was $410. If the price was much more than original quote I would not have changed the rental drop off location. After I return the car I get a automated email for my final bill its $600. I called Thrifty, and they refused to even help. They said in our contract they have a right to change rates if returning to different location. That is fine, but how would I know the rate unless I called, and asked. Thus I did and they quoted me $410. At the time I asked the agent does this include all taxes and fees and they agent on the phone said yes. When talking to Customer Service they said they can't do anything after the car is returned.

I rented a car through one of Thrifty's resellers. I prepaid to get a better rate. I turned the car in early because of all the shutdowns of National Parks. Thrifty will not adjust my cost. They are completely unflexible during this national emergency. They would not adjust the transportation fees, or remove any of the days that I did not rent the car. I went from renting 41 days down to 20. The only thing they adjusted were the number of days for insurance. One of their offices said they were waiving transportation fees. They did not. They said they could adjust the contract type but that it would be more expensive since my daily rate would go up. This was a very expensive lesson for me. BEWARE the consequences of pre-payment options and using their resellers. This was my first time renting through them. It's my last.

I recently rented with Thrifty. At the rental counter, I was told about a $10.99 a day toll tag charge ($43.96 total for 4 days). I declined as I knew the Tolls I would going through would be less than $10 total and would just pay them when the bill came. I was not however told that I should or could use my own toll tag otherwise I would be assessed outrageous fees. I was not told Thrifty would charge $15 for each toll booth I went through if I did not pay their set fee of $10.99.

First they didn't have our SUV that we paid for and reserved a month in advance. Then they lied about how much money it costs for an extra driver. The car they switched us to was good mechanically but had lots of scratches. It's been several days since we returned car in good shape and my deposit hasn't been returned yet. Stay far away from these weasels. It's better to pay 10 times more at a different company. These guys charge you so many stupid fees when you bring car back its criminal. Please steer clear.

Trip October 2019. Up for 24 hours traveling solo from Nj to Kona Hi and arrived @Thrifty rental counter exhausted with a 2 hour drive ahead of me. The white male representative behind the counter looked up my reservation and said that how I rented the car online, “qualified” me to upgrade to a Jeep Wrangler for a “FEW” more dollars “per day“ and a Jeep will give me unlimited access to everything and I’ll avoid paying for expensive guided tours and will save money.

After filing a complaint with Hertz (Thrifty is a subsidiary of Hertz) I have received a response from Thrifty Consumer Services, which resolved the matter by reimbursing the extra charges I complained about. The company has apologised for the misunderstanding and explained that they were now making allowances for rental changes due to Covid19. I think this is a responsible way of doing business. Thank you!

The car rental was Atlanta to Atlanta; due to the pandemic breaking out over the weekend, I wanted to return the car to Thrifty's location in Panama City, FL location and drive home with the rest of my family; two people in our party are high risk (over 60 with health issues). Thrifty would NOT allow me to do this without price gouging me a return fee and higher rental rate. They are horrible to deal with, no help with my return, and proceeded to CHARGE ME EXTRA - they have no sympathy for the virus and are taking this as an opportunity to charge more. I am so disappointed in their stance, and will never rent from them in the future. STAY AWAY from this company - they are NOT customer friendly and only about making the almighty dollar.

I received an invoice for $13.95 worth of tolls and $149.85 in Thrifty administrative fees. I was not aware that Thrifty charged such outraged amount of money for passing along toll fee. I’ve been working in client contact my entire career and have never heard of an insulting practice. They cater to vacationer and should do a better job of educating their customers about the need for a toll pass. What fees should be expected and how anytime basically you enter the expressway there is a charge. I will also be filing a complaint with the Better Business Bureau and sharing my experience on social media so everyone is aware of my experience. I initially wrote to Thrifty’s CS and received no response. I guess they're in the collecting fees business now and don’t care about their car rental customers.

Zack, at the desk, in the Spokane, WA. airport was very helpful. Zack identified that the car available to me was not within the category, which I had selected for my rental. Zack was positive, pleasant, and provided me with an appropriate car.

My dad prebooked Thrifty through car rentals for our trip. Upon arrival at Avalon airport they denied us the car under the reason that they don't allow people to rent in international license in Australia (we have rented previously on our Indian license for three years). Their website says nothing about this either! So for our 6 day trip in Melbourne we were without a car. Nothing was available on the airport in our budget and our trip started on a sour note. PS thrifty if you can't give a car to someone the best way to let them know is before they book not on the counter when they are about to pick up the car!!

221 16th street Miami Beach 33239. Showed up to pick up a car at 8am. Confirmation said car would be ready for pick up. The place doesn’t open until 9am. So we wait. One other person was waiting ahead of us. They tell him NO cars for 2 1/2 hours...They tell us the same thing. NO cars. Again the reservation says our car would be available for pick up at 8am. The lady behind the desk laughed in our face as we were very frustrated and wanted to know who was going to be responsible for this..apparently the customer is always wrong at Thrifty.

I rented a Kia Sedona from Thrifty in San Juan, Puerto Rico airport to find out that it was totally infested with roaches. This is the worst experience that I have ever had with a rental company. The most concerning is that they knew about the situation, and rented the car with a total disregard for sanitary and health issues.

We rent from many car rental companies. We will never rent from Thrifty Car Rental again and will tell every single person we come in contact with to not rent from Thrifty. My wife went to Florida to watch her daughter play softball. Flew into Melbourne and the games were in Boca Raton. She took her handicapped parents with her. After the first game, she came out to find the tire flat. She called Thrifty and asked them to please call her back. She never got a call back.

We rented a car in Orlando, Fl and told the guy behind the counter that we declined insurance as we have our own. He said fine and then went and added it anyway. He sold us a Toll package which we agreed to. He told us to sign the paperwork for the Toll package but was having us sign up for insurance. We did not read the contract as we trusted him. They charged us an extra $35 a day for insurance we did not want or agree to. When we called customer service we were told that we signed the contract and there is nothing they can do about it. I can't believe they get away with scamming customers and committing fraud. I will never use this company again.

I am reviewing my most recent experience renting a car at the San Jose del Cabo airport. I am used to the mandatory Mexican insurance ploy that all car rental agencies here use, but I was especially disappointed at drop off that the Thrifty agent overcharged me once again by use of an imaginary exchange rate of 22 pesos per dollar. This of course resulted in a charge on my credit card of approximately 20% over our agreed price. The car itself was great, but the experience was exasperating.

Two weeks after my rental at Denver airport location, I received a bill for $97.55 that claimed I went through five tolls in a 32-minute period beginning at 9:33 am, only six minutes after the time stamped on my rental agreement (9:27). The itemization included two charges at the same toll D within a three-minute period: 9:33 and then again at 9:35. The alleged tolls totaled $22.55 and then Thrifty added a $75 'administrative fee.' I called the number to contest, and was unable to get through to anyone. Thrifty charged the card I used to rent the car, and a week later my card was charged AGAIN for more alleged toll fees.

The outside temperature in STL was 15 degrees when I picked the car up, otherwise I would not have accepted it. I did walk around the car and pointed out numerous scratches and dents. The exit gate attendant recorded what I pointed out (with pencil) and I told him the car had not been washed. He said they had some new workers and he would tell them. Well, the inside was worse. Food/crackers in the glove box, food crumbs all around, newspapers in the trunk, windows and dash panel streaked and smudged. The low window wash light came on even though I had not used it. It is obvious this car was not made ready for it's next renter both mechanically and cosmetically. Over 30 yrs of renting cars all across the country from all rental agencies and this was by far the worst experience I've had. This was in St. Louis, MO and I'm not confident the employees took my comments and concerns seriously.

Reserved a van. Get there had to wait 30 minutes. At first the guy says I don't have a van. Then he says wait a minute, and they did have one. Told us it would be 13.50 a day to add an extra driver. Total for extra driver was 67.50. Return vehicle at the end of our trip bill is 153.46. There were several extra charges. None which were explained to us. Called customer service to see about a partial refund on the fees we knew nothing about. NOPE. They will NOT refund us anything. Worst car rental experience ever. Will never rent here again. Stick with Enterprise, they have no hidden fees. All pricing there is quoted before you pay.

We were at the airport in Tampa in January 2020. Went to pick up the rental and they didn't have the Chrysler 300 that i reserved so they said at the counter so i upgraded to a truck. The lady at the counter seamed unhappy and that is not the only person, i didn't find anyone at Thrifty that was friendly at all. Went down to pick up the truck and they had a 300 there but i seen a Yukon XL so they said i could take that one. We did not check for damage before we left, big mistake. When i went to pull out the charged me another $130 additional to the $100 i paid for the truck upgrade. The SUV had over 32,000 on a 2019? The SUV was dirty and smelled of smoke.

Went to the counter. Lady at counter was I guess in a hurry. Did not want to listen. Just been pressuring me to purchase tolls for 12.99 per day. I asked if I use it one or two tolls how much it will be. She said it will be $5.50 cents per toll. I had to purchase 12.99 dollars per day package for tolls. When I returned the vehicle I filled the tank and returned, they automatically charged me $64.95 for fuel. I called customer service I was told to call back after 24 hours to get back refund. I called again after 2 days and I was told to send email the gas receipt. Do I deserve all this **. I rent cars from Enterprise rent a car all the times their toll is $3.50 every day charge and then regular toll price. They never ripped me off but Thrifty did. I will have to call credit card company to cancel 65 dollars charge for fuel which returned car was filled already.

Reserved a car online for our trip to St. Lucia. The day before our USA departure, I received an email confirmation that the car was waiting in St. Lucia for us. When we landed, we found the Thrifty agent in the parking lot. She told us she had no car for us. Showed her my paperwork, the conversation went nowhere. She suggested we look for a car with another company. Seeing as how Hertz's name was also on my reservation, I visited the woman holding the Hertz sign. She was pretty rude, and told me to talk to Thrifty woman.

Terrible!! Don’t rent through them! I should have read these reviews before renting because they apparently do the same thing to everyone- ask if you want additional insurance, you say no, they add it anyway and you sign the paper thinking it’s what you’ve agreed upon but it’s not and they don’t do anything about it. What a scam. Terrible customer service who gives you different answers depending who you talk to. Never dealt with anything like this with another rental company. Pay the extra $50 or so and go with another company!!!!

I rented a car at Thrifty. Declined the insurance. Told them I had one already. But when I received my bill I was charged more than $100 for the insurance. Called thrifty and I was told there is nothing they can do about it because I had signed the agreement. Always make sure to read your agreement before you sign.

I wish I would have read the reviews. They say they are charging one price and when you get done it always a lot more. BEWARE. Use another car rental company. My story sounds exactly like many of the reviews on here. I think this is called Bait and Switch!

I went to Seattle for the Christmas holiday. I rented through Thrifty as I have done many times before. This time, I stayed in Seattle and used one of the toll tunnels to travel to the ferry and back, there is a sign at the tunnel indicating that you will be billed via mail 3.00, awesome no problem. Get home, couple weeks later, receive a bill in the mail 120.00. Um WHAT? For going through the tunnel a total of 7 times? What happened is that Thrifty declined to inform me at the time of rental and I am sure did to many other clients that if you use a toll you will be charged an additional 15.00 fee each time you do so above the 3.00 toll cost IF you do not sign up for their "toll pass" which allows unlimited use of tolls each day. Thanks Thrifty for NOT disclosing that information to me and multiple other people. Awesome Job. You just lost a customer!

I rented a Dodge Challenger for 6 days from Thrifty Car Rental, I found the deal through hotwire. When I first arrived at Orlando MCO airport we had to walk back and forth from the front desk to the kiosk about 3 times due to the lack of help. After I decided to upgrade to the Challenger for the week the total came out to $196.42. This was from 12/18/19 to 12/24/19. I used my Chase Freedom card, so I declined the insurance protection from Thrifty. The first day I got the car I later noticed some Disney hotel brochures and a bottle of dip spit on the back floor but other than that the car was fairly clean. So far everything is going well and I really enjoyed driving this car.

My husband traveled down to Houston, TX because his mom only had three days to live. I purchased the Thrifty rental car through Orbitz and signed up for the damage insurance. He picked up his rental car when he got there. He was asked if he wanted insurance through them and he declined since we already signed up for it. We have now been charged for the insurance through Thrifty which was over $100 because the lady at the counter put down that he wanted it anyway. They will not refund the money even though they can see where it was already purchased. They were rude on the phone and complete crooks. You can not charge someone who is already upset about their mom dying double for the same thing. This is bad customer service and I do not recommend them to anyone.

We were told it would be cheaper to pay up front for gas. We didn’t need to bring it back full and it would be adjusted upon return. We had a half of a tank of gas. They do not credit you for any gas in the tank. It cost us double what it would have if we had just filled the tank ourselves. Booked on Hotwire and had additional charges upon arrival.

I don't get why it's so hard to not overcharge people and to keep records of the transactions. This company is the worst. The employee asked my mother and I whether or not we wanted toll protection and we said of course we do, he told us we were good to go. Now all of a sudden we never paid for that protection -- WEEKS LATER. It's almost like they deleted the information, waited until we threw away our receipts and charged us again. In the beginning we had a huge discrepancy from them charging us 1,500$!! For renting a car for a week!! It was supposed to be no more than 200$ Their employee, or their system - whatever, charged us 5 times! Not only did that mess with my credit score, I almost couldn't pay for something because I only had my credit card on my person. This company is unprofessional and should not have your business TRUST ME. Don't waste your time.

We are camping in Myrtle Beach this week and decided to rent a car for four days. The online website quoted us $117.00 for an economy car, which included the car and all the associated fees. We booked the car, and received notification that we could pay by debit or credit card when we picked it up. My husband jogged four miles to the airport, and upon arrival, was told:

We were on our way to return the car the day after Christmas. It was snowing and the roads were a bit slick. As we're backing out of the driveway, a car came sliding down the hill and crashed into the driverside bumper. I called Thrifty to file a claim and send a tow. They said ETA was 90 mins. Upon waiting for the tow, we got hit again thus damaging the bumper even more. I filed another complaint. I then get a call from Triple A saying roads are closed, no pickup. That's totally fine.

Rented a car in Orlando. Of course as customer, you trust the rental company to check and make sure the gas mark in the contract is correct. Had a red eye flight so the guy in the counter ask me about the gas if I will pay prepaid or not. I opted not to pay prepaid. Upon getting the car. The gas gauge was 1/2 gas full. I did not verify the gas gauge in the contract. I was thinking that the mark was correct. Everything went smoothly. Usually, I dont check the bill. But this time I just verified with my card how much the final Thrifty charge. It was almost 20 more than the one that was quoted.

That’s extortion – hands down extortion. Rented car at Boston Logan for 3 days (traveling for funeral from Florida). I've been ask to pay $37 for using Turnpike's 1 (!) mile and tunnels from airport to town. I refuse just to get later the letter with: $37 fees.

I should have looked on here first. DO NOT RENT THRIFTY. $15.00 service fee for one 4.00 toll and there’s no way to pay yourself anymore. Toll companies have a monopoly with them to charge accounts. It’s criminal. Look here’s one of the companies they’re Pals with. https://www.rentalcarticket.com/Login.aspx. None of them willing to resolve a thing with a customer. All greedy and out to screw you. Also, I was charged multiple fees and taxes on the prepaid gas. Don’t do that either. $52 final cost billed a month later. And I rented a hybrid, glad I paid enough to fill a truck for a four cylinder car. RIPOFF. There are other ways to rent cars and other companies. This is a hard learned lesson and an example of a company that does not deserve business. So please don’t give them any. These are the types of companies that need to be closed down. Read the other reviews, all the same experiences.

This company charge $15 fee for each toll you go through! I usually use Budget but since they were running a special I used them. I was never informed of the administrative fee during the rental. Of course it's planted deep in the rental papers but why is it that they tell you about other fees you will get example not bringing your can full but this information isn't known! Look at BBB.org. The company Thrifty use has many complaints. Verra Mobility Services. What make me even more upset is if you call Thrifty they seem to think it's the other company fault!!! So it seems they don't stand behind a company they hire!

They slipped in 39.99 dollars a day for some insurance I didn't want and didnt realize till I got home and they said it was to late to refund anything, oh well dont be a fool like me, watch your paperwork carefully.

I booked a reservation via Hotwire and landed at Chicago O' Hare. This was about 12:30 AM (delayed flight, woohoo). The line was about 20-25 people and there were two CS reps. No other rental had any line. I won't blame the two women working, but to have that much demand and no supply of workers to help, I can see why some people got out of line and went to a competitor. Getting through the line took an hour and fifteen minutes. In line, there was another renter who came back who didn't have the right license plate number with it and they had to readjust.

Hello - I made a reservation with Thrifty that was prepaid. According to their website and the email confirmation I received I had 24 hours to cancel to receive a refund in full. I also spoke with a representative before cancelling my reservation who confirmed I would receive a full refund since it was within the 24 hour period. I cancelled only a few hours after booking due to unforeseen circumstances and only received a $10 credit. I called back the helpline and was told I needed to fill out an order form and I would hear back through email. I have now filled out and sent three forms over the last couple weeks and have received no response. I would like to receive my refund in full. Super disappointed and recommend not using their services. I should have listened to the reviews I saw initially.

I rented a car for 3 days with Thrifty. I have a service dog who is trained to perform a medical task. It is against ADA regulations to charge any fees for service dogs unless they do damage to property. This does not include pet hair or dander. Thrifty charged me a $300 cleaning fee for dog hair. No damage was done to the car itself. I have rented cars with Fox, Dollar, Budget and Avis and even Hertz (who owns Thrifty apparently) and have never had a problem when I have presented her service dog ID. Thrifty customer service has been incredibly rude, charged me a $300 service fee without even asking for her ID and has given me the run around when trying to figure out how to deal with this issue. I will be taking them to small claims court. DO NOT RENT FROM THRIFTY.

Rented a car through Travelocity. Total was supposed to be $249.61 Canadian. When I picked up the car the girl at the counter spoke very broken English. I declined the extra very expensive insurance as already have that coverage. I signed the agreement and didn't notice that she had ticked off that I had accepted it. I am now sure she did this on purpose thinking I wouldn't notice which I didn't until the next day. I then called and they informed me they would remove it. It didn't happen. I have now been on the phone for 2 hours with Travelocity and Thrifty. Bottom line is I signed it. Nothing they can or will do about it. I now go to Thrifty reviews and realize why there are so many one stars. This scam I will likely have to pay but once bitten twice shy. That's the end of Thrifty and Travelocity for me.

I rented a car with Thrifty in Puerto Rico. The amount quoted with taxes and fees and due at pickup was $481. (312. for 14 days plus 168.82 for taxes and fees.) Okay, sounds reasonable. I return the car, filled with gas as usual, no problem. When I returned home to New Jersey I checked my credit card account and see that my card was charged 658.59, a difference of ~ $177. I emailed Thrifty with my complaint and I'm still waiting for a response. My credit card was charged the 658.59.

I rented a car in Late October 2019. I was told one price. When I got home these rip-offs charged me an additional 70 dollars for insurance. When I complained to Hertz who is in charge of Thrifty and Dollar car rentals they refused to help and make it right. I definitely not recommend to anyone to use any of these car rental companies. There are plenty of others who do not treat their customers like crap. As you can see from other customers reviews I'm not the only one. I had to rate at least a star for this review; however they really deserve zero stars!

This company should be investigated and shut down! Rented a car for 5 days, for $110.74 in New Orleans. Decline all other charges, fill up with gas on my own, normal stuff. Bring car back on time, to same location, full of gas, attendant says I'm good to go, and head out. Well, guess what? My credit card got charged $475!!!! What, the actual, h, e, double hockey stick???? Called Thrifty, asked what on god's green earth is going on, they had no rhyme or reason as to why this happened, but could not do anything to fix it.

I recently rented a car while in the US on business from the DIA location. I was the only one checking in at the time so had a nice chat with the guy, going through the motions of the car rental procedure. He asked if I wanted an upgrade on my car to which I replied no thanks. He asked if I wanted to be covered for the additional insurance to which I firmly said NO thanks as my travel insurance covered it. "Oh but that is a hassle to go through if something happens" he said. I replied that I work in travel and that I work with my insurance company very closely and are happy with the additional coverage they give me so no thank you to the additional coverage. We then went on to talk about the toll road in Denver. As we were getting the paper work ready we chatted about my long flight from Australia. I was asked to sign and off I went.

I had a minivan rented for our 2-week vacation with family and at the rental counter the agent said, "Do you want to upgrade for a couple of dollars a day - we have a special." I said how much, told me 34.95 and I said that's the new rate and he said yes. As always at a rental counter things are moving fast, received the paperwork folded up and stuck it in the console… went on vacation. They charged an upgrade of 34.95 $ a day over and above the $32.50 rate for the minivan we had reserved. After 45 minutes on the phone with them, they were useless and offered me a partial credit. I will NEVER rent from them again, anywhere.

I rented a car in Orlando for 3 days. They offered me the Sun Pass Toll thing for 10 dollars a day. I asked what is the alternative, and was told I can pay it on my own or if I cross without paying, they will send me a bill home for the toll amount. 3 months pass by, and I get a bill for two tolls. Each is 0.75$. So total 1.5$. But, I get charged 9.99$ admin fee for each toll. So for a toll of 1.50$ I have to pay 20$ of administration fees. That's pure theft. I contacted them multiple times asking for them to waive this fee especially that they never told me this is the case. The response I get is that it's in my contract and I should have read it. Do they really believe the customer sits there reading the contract? Seriously. Anyhow, they just lost the business of someone who travels multiple times a month and uses car rentals. Now I know which company to avoid...

Rented a car through Thrifty Car Rental through CheapOair and prepaid $190 and wasn’t told anything about deposits. Got to airport and paid so we wouldn’t have to refill gas. Also paid for insurance. Had car cleaned before we took it back. Woman looked car over inside and out and said we were all good. Took the only paperwork we had for it. Next day 2 charges for $150 and $443. Called and they said they were deposits for the car rental and would receive them back within 5 days.

They bounce me around for 30 min and still I can't connect to the only person/counter they say can modify my reservation, once I pick up the car. Never again will I rent from this company, whether from GA or any other state. Clueless even if they are polite. Going in circles.

Thrifty overall has no easy way to speak to a human. We left an item in the car that would require immediate cancellation if not recovered same day. No way to speak to a person. Tried calling multiple numbers, just passed from one department to another, tried online forums to no avail. This is a minor inconvenience, but if it was something truly important, I can see clearly it would not matter. Will not risk using the company again given the poor customer service processes.

I rented a car - supposedly 'mid size' car online and paid $81+ for two day rental in Tulsa Oklahoma. (vacation capital of the world right?) I had to keep the car for one more day plus less than 3 hours. Thrifty rental car charged me over $153.00 for ONE DAY AND LESS THAN 3 HOURS. $60 A DAY for a Kia Soul.... plus over $30 for less than 3 hours that I had called and told them. It was not that I just showed up late ~ for both extensions (unforeseen circumstances) I called and told them when I would be arriving. PLEASE TAKE HEED!!! DO NOT EVER GO TO THRIFTY RENTAL CARS. I will take a bus before I ever cross their threshold again in this lifetime. BEWARE!!!

When I picked the car up it had less than a quarter tank of gas. I noted that to the employee checking us out before I left the airport and they said they indicated that on the record and could drop the car off with an empty tank. When I dropped off the car with over half a tank of gas they still charged me $70 for gas even though I left it with more than when I got it. Because I didn’t take a picture of the gas gauge they said they couldn’t do anything about it. This is a scam!

Pick up and drop off were easy but then I received a bill for $41.55 for not filling the tank to full upon drop off. I called and was advised to prove the vehicle had a full tank even though my return ticket listed the car as full. I sent my gas receipt (which was purchased at the gas station next to the return warehouse)and my credit card receipt of gas purchase. A few days later I was sent an email saying they would refund my money. It’s been 5 weeks and I still haven’t received the refund to my credit card. I’ve called twice and been told my credit is “pending”. This company will rip you off if you’re not careful! Bad business practices!!! Use another company, Enterprise is great!

I rented a car last week and when I got my receipt, they charged me $400 for smoking in the car, which did not happen. From reading other reviews, I am not the only one. When I called, the woman I talked to was incredibly rude. I asked her if there was someone else I could talk to and she informed me that there was not and told me an email address. Still waiting for a reply over 24 hours later. Trust me, pay more for a more reputable company. I am completely disgusted by my experience with this company.

Rented a vehicle at MSP Airport on 8/11/2019, returning it on 8/13. Total mileage 122; gas tank verified full on return receipt. A week later I received a letter from Thrifty informing me that "[w]hen the vehicle was serviced for the next rental, 7.31 gallons of gas were needed to refuel the vehicle" -- and charged me an extra $73.10. Used Thrifty's online customer feedback site to lodge a complaint, and upon submitting it was promised that Thrifty would contact me -- which, of course, never happened. I disputed the charge with Chase (I used their Mileage Explorer card to rent the vehicle), and today, two months later, I received a letter saying that Chase had sided with me in the matter. This is gratifying, of course -- and I will never rent from Thrifty again, and urge everyone reading this to avoid Thrifty at all costs.

I am another victim of Thrifty Car Rental's practice of overcharging however they can. I was scheduled to testify for the FBI in London, KY. They flew me in to Knoxville, TN where I had a car reserved with Thrifty. I paid the reservation price of $104.57 on 8/27 at pick up and was to return the car to the same location on 8/29. I ended up having to testify another day, so the FBI rescheduled my flight out of Lexington, KY on 8/30. On the morning of 8/29, I called the Thrifty office in Knoxville and explained the situation. The female that I spoke to said that it would be no problem, that the additional charge would be $43.57, that there was not a Thrifty at the Lexington airport, so return it to Hertz. This is what I did.

We used Auto Europe to rent (thru Thrifty) an Intermediate SUV including unlimited miles, liability insurance, collision damage coverage and theft protection. Upon picking up the car on 12 Sep, we inquired about an upgrade to an automatic and was told (by the manager Mr. Mark **) that there were no automatic, intermediate SUVs available, but for a “small charge” we could get an Audi A6 that was automatic.

This company sucks! They are dishonest and unethical. I declined the refuel option as I ALWAYS do and returned the vehicle with a full tank of gas as I ALWAYS do. When I received my receipt I had a fuel charge of over $140! Not to mention they said I drove 436 miles when I had only driven the car less than 120 miles. The first time I called they said they could reduce the amount by half and I refused. I called back a second time and was hung up on and the third time I called they said they would only charge me $39. The only reason I agreed to pay is because I didn’t want to waste any more of my time. Lesson learned! I will never rent from Thrifty, Dollar or Hertz. This is a shady, unethical business. Stay away.

Booked and paid thru 3rd party CarRental.com at time of booking. One month later get double charged for the same from Thrifty directly. On hold for days and hung up on 3 separate times. Basically told that 3rd party did not forward payment to Thrifty so they charged me again directly. Told me to take it up with 3rd party. Complete BS. Had to put file a dispute through credit card company. Also charged an extra $30US at time of pick up for no apparent reason although booking fully paid for thru 3rd party.

I paid for my car rental online for $188.00 with my ticket, I told them when I picked up the car I didn’t need the insurance and signed for the car. When I returned the car I was in a hurry and she handed me the receipt, I looked at it on the plane and they charged me $388.00 for insurance I had said no to!! I had to dispute it with my credit card company and Thrifty said no to making changes. They were underhanded and I would never use them again. I have always used Enterprise and will always stick with them - when you tell them no to insurance you don’t have to worry about what you are signing. If I could give a half a star I would have.

They created a false claim that the car I rented had a smoke smell so bad that they couldn’t rent it again. I came back to the rental location to see the car that same night I checked the car, a security guard smelled, we didn’t smell anything. The next morning the manager Jay checked the car too & didn’t have a smoke smell. Yet they are not doing anything about it; refuse to make an investigation. They are relying on their own notes as if their own employees don’t make mistakes. There were 2 other cars arriving when I arrived. No one checked the car when I arrived like they normally do.

We got a flat tire. The car had no spare. Why would they rent out a car with NO SPARE TIRE!!! Called roadside assistance 4 times. They provided NO HELP. We were stuck there 4 1/2 hours with the Roadside assistance giving us the runaround. Had to pay $130.00 for a taxi Thrifty ordered for us going to a town with NO car rental agency related to Thrifty. Had to purchase 2 bus ticket to Los Angeles $269.00. We got a 2nd taxi $40.00 to bus station. Uber $33.82 from Los Angeles bus home. This was the worst experience of my life! Try multiple times calling customer service with answer!! My Nightmare continues... THE SADDEST PART OF THIS EXPERIENCE IS NO ONE FROM THRIFTY EVER CALL TO CHECK IF WE WERE OK!!

Had reserved a mid size car at Ted Stevens Airport Anchorage Alaska Aug 2019. Was given a compact that was dirty, tiny and beat up and an embarrassment to drive. I accepted the car because I was tired and did not feel like returning inside and also had an appointment to make within an hour. I called the next day to discuss my displeasure. The young man could have cared less. He told me that because the compact car had 4 doors it could be rented as a mid size. WTH!

Innocent customer. PEOPLE, PLEASE READ THIS! This company is a scam, they are like mosquitos sucking your blood and money. After having a minor accident in the Isle of Sky, they check the car 1000 times and assured us there is nothing major happened to the car and we continue our holiday with the same car. 3 days later they sent me a confirmation email and called me an I.D.I.O.T in the email.

I was renting a car in Raleigh NC, the agent never informed me of a toll package. Within 10 minutes of driving I went through a toll that you cannot pay yourself, no cash lane and the pay by mail does not work with rental cars because you need an invoice number! I called Thrifty customer service and after 40 minutes waiting on hold I was told that the toll package was included and not to worry about the fees. That was a lie, 2 weeks later I got hit with over $100 in administrative fees, and my tolls were just over $10. I called again customer service, this time I was on hold for an hour.

Upon returning the rental vehicle small bag was left under driver seat, within 30 to 40 minutes went back to retrieved. The staff went thru the bag, contacted police, never try contacting me, contents in bag were lawfully own by myself, they are not weapon friendly at Palm Beach International Airport Thrifty Car Rental.

1. Thrifty car rental employee did not tell me about $500 deposit. 2. I was not notified that a second driver would cost an extra $250. This must be a scam. 3. The car was filthy. 4. One of the seat belts worked 20% of the time. 5. There wasn't any window washer solution. 6. On the plus side, the car did not break down. 6. I will never use this company again.

Recently I left my dash-camera mount in the car I returned to them. I reported the lost the next day. Now three weeks later, no one told me anything (found or not found) about my claim. It seems that it's an after you paid you bye-bye company. Sad!

My first time renting with Thrifty and I have to say it's the worse that I have experienced in 25 years of rentals. Rented a truck from the airport in Anchorage Alaska and was offered an upgraded truck for an additional 10.00 and I took the offer. On my way to Soldotna had a flat tire around midnight. Changed the tire and was on my way. Next day I called to inquire what to do with the flat tire. After a long wait on the phone, finally got a person who didn't know anything. Waited another 15 minutes while she tracked down her manager and told me to take the tire to a tire shop and have it fixed and I would be reimbursed upon returning the truck.

We rented a car from Thrifty Car Rental through our credit card points. They were way overpriced, but we wanted the convenience of picking it up at the airport in Portland, Oregon. This rental company is NOT at the airport. They advertise that it is and then they make you take a bus to the actual location offsite. It is false advertising. The counter man was extremely rude and unhelpful. It took us an additional hour to get our car than the last time we rented at the airport. Don't rent from them!!!

Just rented a mini van over the past week. I thought I was getting a great deal. My total payment was 570 for the week. When I returned it I had all these other fees. The fuel I knew about 9 dollars per gallon if they fill, but 22 percent tax and other fees that total another 190 dollars on top of my bill. I have never had any problems like this from the other car rentals. When you try to call them they put you on hold. Never rent from this place again.

I also thought I was getting a good deal when I booked a car from the Thrifty Car Rental website for $25/day. I wasn't using a third party website so I felt pretty safe about the transaction. Three weeks later, I found out that they charged my credit card two times. Once for the $25 and a second time for $29 for added fees. I called and threatened to contact the Better Business Bureau to have the fees removed. That didn't seem to faze them so I said that I would dispute the credit card charge and they agreed to refund me for the $29. The hassle is not worth the refund. I've NEVER had issues like this with Enterprise or National. The price that you see on their website is the price you pay, ALWAYS.

I reserved a car for my wife and daughter online thinking Thrifty would be a reputable outfit. Couldn't be more wrong, at least not at the Ontario, CA airport location but probably representative of the corporate culture. The first car they were given was dangerously defective and was automatically engaging the emergency braking in traffic. Took it back the next day and were given a replacement car; luckily they weren't injured in an accident as a result of the car Thrifty issued. They weren't given a vehicle condition form to fill out for the second car but my daughter was smart enough to take pictures of a repainted area of the car.

Rented from Thrifty on 7/28/2019 with pay now in Reno, Nevada. The rate breakdown included the same taxes and fees I received a charge for on e-mail the day after returning home. Customer service insisted they only charge these fees after vehicle is returned even with them showing on my original charge and on their website. Have not received answer back for two requests and have disputed the charge with credit card bank. How many more customers have been double charged by this company without knowing it. Would double taxing state and federal taxes be a crime?

We had the worst experience renting with Thrifty in Munich/Germany at the airport. I had a reservation, yet we got charged 3x the reservation because they have a mandatory insurance fee! So even that we are insured through our credit card, we had to pay. Thrifty - never again!

I recently booked car rental from Thrifty at PHL airport. I'm sharing my pathetic experience with them I had - 1. First of all their shuttle service is very poor, we had to wait about 30 minutes before a shuttle came to pick up us at the airport. 2. When we reached to rental office to pick up the car, they didn't honor my pre-booking price offered from AAA. I had to argue with them and show the proof from AAA, then only they applied AAA discount and honored the AAA price finally. This took them around 45 minutes and almost ruined my 1.5 hours in just picking up the car.

First, objectively speaking, some things were fine. Pricing was okay, pickup was okay (though waited for 20 minutes and it wasn't that busy), car was almost clean enough. Car pickup was relatively easy, but had to wait 15 minutes to get physically checked out *after* I got in the car. The problem was post rental, and it revealed the worst part of their customer service approach. I dropped the car off, realized 30 minutes later I left an item in the back seat. I am local to the location. Sparing the depressing details of my - literally - three hours total on the phone with people who didn't know policy or even cared (and many not -answered/returned calls), three weeks later not only is there no resolution.

Rented from Reno Airport in July 2019. Used wild card option and ended up with a Ford Fiesta. Tight for 2 couples with infant. Not likely to be using Thrifty again, definitely won't be using mystery option again.

After being on hold for over 30 minutes just now to inquire about why my rental confirmation number wasn't pulling up at their website, I was met with nothing less than sour attitude and condescension by one of the Thrifty representatives. If a representative of your company attempts through intimidation and pejorative comments to inflict some kind of acceptance on my part of your ineptitude, then your business will just have to go without my support. And my prediction is that you will ultimately die on the vine. It should NEVER be the case that a rep your company speaks in disdain when a customer expresses frustration. And I add that my expression was docile and willing to hear from a helpful person. But all I heard was spite from your representative. No more.

I never write bad reviews (or any reviews really) but I feel compelled to in this case. Do not use Thrifty. The location in Philadelphia isn't at the airport and it can take a long time to get there. I waited in line for over an hour to get a different car than the model I reserved. They pushed extra insurance on me even though I had paid for insurance when I make the booking (I probably should have said no but I wasn't 100% sure and was in a hurry). Very shady business practice and in the end it wasn't even cheaper than using a better rental car company.

Upon returning home from a trip to Nevada, Utah and Colorado this June, I received a bill in the mail from Thrifty for $39.30 for unpaid tolls. I thought this was an unusually high amount since we only drove on one toll road on one day of our trip. In examining the bill, I found that I had incurred less than $10 of actual tolls and $30 of "Admin Fees" from Thrifty. What a scam!! I might have paid $5 or even $10 for an "Admin Fee," but $30?? Well, Thrifty, enjoy my $30 of "Admin Fees" because it just cost you my business in the future.

Absolutely do NOT rent from this company regardless of price; it is NOT worth it! This company is out to scam its customers. I recently rented a vehicle from them through Hotwire. When I picked up the car, the agent asked my colleague and I if we wanted damage protection. I specifically told him no, I don't need it, my credit card already covers me so it's worthless to me. He acknowledged this, told me he would just need my card for the rental deposit, so we signed off and drove away.

I rented car thru Hotwire. I changed the pick up time for hour + with Spokane airport rental agency because I thought my original pickup time too early. We then upgraded to larger vehicle for more comfort and was told it would only cost us around $60 more for term. I was charged from Hotwire for rental and I have now been charged again by Thrifty for about the same amount. Over double ($181). Told charged an extra day because we picked up an hour or so earlier and charged an extra day plus the upgrade. I don't have a receipt yet. I was told I would get in an email at time of drop off and now verbally from Spokane airport Thrifty customer service. So far haven't received anything so not quite sure of breakdown of charges. Renter beware.

Zero was told to me about E-Z Pass fees and fines. I am now paying over $30 for a $2.50 fine because was not told. COMPLETE scam. Do not use them nor will I ever again. Companies need to stop stealing people's money and tell them what they need to know!

Do not rent from THRIFTY! Worst customer service I have ever encountered, not only did they have content system issues, it took repeated phone calls until some representative told me they had no clue how to help me. Employees aren’t trained to help, and you will end up regretting your decision to rent with Thrifty.

I had a reservation for a rental car through Thrifty at 23:30 on 6/21/2019 at Chicago- Midway airport. My flight was delayed due to weather and the desk closed at midnight. I was assured multiple times by the customer service department that for delays due to weather that an agent would remain onsite to complete our rental reservation. The flight finally got into Chicago-Midway a little before 3am on 6/22/2019. There was no one at the car rental desk. I contacted the customer service department again and let them know that no one was there and they said there should be but I assured them there was no one. I was placed on hold while they contacted corporate to leave a message for them. The representative returned to the phone and told me that corporate will give me a call and we would have to wait until the desk opened at 6 am to get our rental.

I recently traveled to Orlando and rented a car through Thrifty via a third party online search. Once I arrived in Orlando I went to the car rental desk and charged an additional $200 for a deposit even though I had paid the cost of the rental in full through the third party website. I was then instructed to the parking garage to pick up the car, when I went to the rental agent booth the agent told me keys were in the car, just pick one. No one came out and did a pre-inspection of the vehicle, but not damage visible. I then proceeded to the checkout gate, the agent there barely acknowledged me and was on her phone having a personal conversation the entire time.

My experience with Thrifty with respect to the car/pickup/drop off was good. But post billing is the worst to track down. Every time you call customer service you get "the system is down" when you choose post rentals department. But they are readily available when you need to rent a new one out. Remember to check all charges they include on the bill. I had a charge of $50 for fuel purchase option. "What is Fuel Purchase Option and how does it work? For convenience, you may purchase a full tank, or half tank of fuel at the time of rental, at a price that is competitive with local fuel stations. This method eliminates the need for you to refill the tank before returning." This was never ever discussed with me during the purchase. The agent told me I had to return the car full tank otherwise they would charge me a whole $5 extra for every gallon missing. So what was the $50 charge then? I am going to make sure I get my money back on this.

I booked my Boston airport rental in advance through Hotwire. When I arrived to pick up the car, the price they told me was so much higher than what Hotwire quoted. When I asked why, the clerk told me it was because they were including a fee of $18/rental day for the toll pass (the rental itself was only $20/day), which did not include the cost of the tolls. Appalled, I immediately turned it down; Payless car rental at the same airport has a fee of only 2.95/day + cost of tolls, and only activated on the days you used the tolls.

The staff at a branch of this major corporation stole my credit card. Then, they proceeded to hurl insults at me in front of customers whilst the national headquarters ignored my complaints along with the complaints of many on their Yelp page.

A lot of people are complaining about tolls and policies whenever I rent a vehicle. If I am offered the toll pass which I decline it and decide to pay for tolls myself. I have been made aware of any fees associated with not paying them. You can not possibly think that they are going to pay Your toll fees and Refuel the gas you used at street price. It is inconvenient for them which is why I understand the fees. Their rates are cheap and you all expect something for nothing free driver free child seats, It is a business people and they are in the business to make money not scam or deceive us.

BEWARE: If you take a Thrifty vehicle on the highway south from the Denver airport (i.e. towards Colorado Springs) it is an automated toll road with NO BOOTHS. The system photographs the license plate and sends a bill to Thrifty. Thrifty then forwards you the toll bill WITH A $15 ADMINISTRATIVE FEE for each toll. In my case, this resulted in $45 of fees on top of the approx $12 in tolls.

They charge $15 admin fee per toll if you use EZPASS AND if you pay cash. It's a rip off. I called to dispute and a robotic lady was awful and just kept talking over me to repeat her policy then hung up on me.

Worst rental experience I have ever had. I booked through Hotwire and was charged $220 along with an additional $72 for insurance. When arriving at the airport, nobody was there to tell us where to pick up the car, as the kiosk was empty. Once we figured out where the shuttle was and how to get to the rental place, we waited there for about 45 minutes as there were not many people working. Overall, the car was fine and it was convenient to have on the vacation. When we returned I noticed I was charged an additional $190 by Thrifty for "insurance" which we had already booked through Hotwire. (Because everyone needs double insurance on their cars RIGHT!!)

Do not! I repeat do not rent from Thrifty Car Rental. They rip you off. Did business with them May 26 - June 2 2019 Orlando Florida Airport terminal. They not only don't give you car or equivalent, they downsize you as well. Car is filthy and gas tank isn't on full. Complain to customer service area manager nasty as well. Tells you, "This is all we got." Add insult to injury they bill you for each toll administrative cost of $9.99 plus the nominal toll. You're told they can do this 9 times on the invoice in the mail. Never a word about it in person. All this and they make you wait on a line due to lack of help to bilk you out of your hard earned money. I booked this on Priceline and Thrifty would not honor their price despite the fact I had a receipt. Let's review... Cost more, get less, poor customer service and the bills keep on coming once you're home. Feels more like a divorce than a good marriage here.

Hands down the WORST rental experience of my life. This place is horrible. The area where you pick up your car is very dark so it's easy to miss any problems you might see. The desk people are never outside to help you in the evenings. When I returned my rental, they tried to pin damage on me that was preexisting. I had circled it on my paper but didn't get their sign off (as no one was there). They then told me they would consider not charging me and would call me back only for it to end up in collections! I used to rent from them all the time for work but that will NEVER happen again. I have also advised my colleagues to stay away. TERRIBLE CUSTOMER SERVICE. No decency at all. Avoid. Enterprise is much much better.

Just rented from Thrifty for the first time and never again. This was also my first time agreeing to the fuel program where I thought they charged you for the gas based on how much fuel you had left in the tank, the young lady did not explain to me it was a set fee no matter how much gas you had left. I took a picture when I dropped off the car so I wouldn't have this problem and it shows I had close to 1/2 tank and I still was charged $53. When I called customer service Yolanda the agent said that they have had several complaints about the agents not making the customer fully aware of how the product actually worked. Trust me I would have left the tank as close to empty as possible if I would have known. Needless to say she wasn't able to give me any type of credit.

Horrible all-around experience. The horror show began at the front desk courtesy of the receptionist, a brusque, bad-mannered and altogether belligerent young woman. Welcome to the "friendly" world of Thrifty JFK. After what seemed like an eternity, I finally got my car. All was well -- that is, until the next day when the dashboard indicator informed me that the fuel cap was loose, a harbinger of crummy things to come. After a while, the indicator let me know that the oil was low. A short time later, I received another alert -- the tire(s) were low on air. When I turned in the vehicle, the fellow who checked me out gave me a twenty-dollar discount for my troubles. Big whup. This establishment lives up to its many negative Yelp reviews. Wish I had read them beforehand. In any event, I will never patronize this joint again. For that matter, I will never again patronize Thrifty Car Rental ANYWHERE, period.

Booked on with Thrifty and used my mom's credit card. Got to the rental desk and was supposed to have a balance of under $70. They charged $475 in addition to what we already paid. Getting ready to file a complaint with BBB. Customer service rep was rude and unprofessional.

I rented a car in Vancouver to go see my son graduate from college. I left my handicapped parking pass in the rent a car and was happy that they had found it. They took all my info and said to confirm it on their website link they would email to me. I did confirm my address near Boston and then was prompted the pay over $120 for shipping for something that fits in a regular envelope. I asked to speak to a manager because I did not think that could right. The manager said that is what I would have to pay if I wanted my parking pass back. I will never use Thrifty again and will be telling everyone I know about this ordeal. I would rather go spent the day at a RMV and get a new one. Regards.

I rented a couple of weeks ago from Thrifty Liverpool. We had no issues with the booking, reception or the car, everything went great. We got back with a little less fuel (6/8 of a tank) than the agreed 'full' and I said that's not a problem, as they will take the difference out of the warranty. They did just that, but not only for what remained to fill the tank; they taxed me for almost a full tank. I sent them a few emails asking for explanations, spent time in queue to get to customer service, nothing, no answer. Watch out as they might grossly overcharge. The 1 star rating is because of the extra fuel charge and lack of customer support.

Thrifty should rename its brand to Looters. Booked this SUV from the Calgary downtown location last Friday around 5:30ish, I had booked this Vehicle a month in advance as $$ looked pretty reasonable, the total cost for 3 days was $166. That price was too good to be true as I couldn't get that kinda deal on any other rental services website - but here is the catch. Upon arrival the representative mentioned that I need to drop it off on Monday before 1:00 pm to avoid any additional charges - I thought that was ridiculous to mention that at the very last minute as he had left me with no option at all. I chose to pick up the vehicle and deal with it later.

I booked a car to pick up at JFK and drop off two weeks later at Boston’s Logan airport. As I was leaving the car lot, I noticed that the “estimated cost” was 25% more than the cost of my reservation. I called Thrifty and they told me that they did not have my reservation at the estimated cost that I showed on my reservation. Basically they refused to admit that they took advantage of my haste at the rental counter. I explained that I took no extra insurance, navigation device or upgrade. Didn’t matter, they refused to acknowledge that they had overcharged me. I returned the car one week early to defray the cost and not reward them for their dishonest business practice.

Worst customer service ever! The manager is deceitful, dishonest, and discourteous. She tried to upgrade the cost of every customer, unless the customer showed proof of lower quote. She attends customers out of order, and then tries to blame the customer who complains for her lack of competency! BUYER BEWARE!!!

Prepaid for car rental at Orlando airport to be kept waiting 2hrs and a extra $360 later because they would not honour the agreement from 3rd party that I booked through. Returning was a nightmare. Tried telling me I owed for gas which was a lie. Car was taken back with more gas in than when we took it. She wanted proof! After several min of arguing she said, "Fine. Just go." And handed me a receipt. I asked for confirmation that all was good. She said I didn’t need one. In meantime another employee came along yelling, "Get these Canadians out of here." when he clearly saw we had 2 ladies with mobility issues. Stressed and frustrated I didn’t peruse the receipt.

Thrifty will intentionally scam you when you return your car. This is what happened to me: I returned my rental car to SFO. The return guy asks for my rental agreement. Without my knowledge, he removes the original signed rental agreement and replaces it with some bogus receipt, which I never saw nor signed. The bogus receipt is for $592 of liability insurance which I never authorized nor signed for. The guy never told me of any additional charges to my credit card. I didn't even find out about the additional charges until I saw them on my credit card and called. I had paid for the rental in full in advance. This is just an illegal practice that Thrifty scams people. It is illegal and I hope the people involved are held responsible financially and criminally.

There is a toll leaving the airport; maybe the service clerks should have mentioned options? They tell you everything about refilling the gas tank! Next time you rent read the VERY small fine lines. The toll was $1.60/ they charged $15.00 (X2 for each way). My toll (mind you, they don't have cash booths - they take a pic of the license plate) totaled $3.60. Thrifty charged me $30.00 in administrative fees. The last time I flew into the airport the rental co took care of it. Never will I rent from Thrifty, or their partners, ever again. :(( They paid the tolls on "my Behalf." Really?

Thrifty is much the worst I've ever had deal with. I made a reservation online for renting a car in Boston, Ma. I had to use Sorenson Video Phone (American Sign Language due to my deafness) to call Thrifty in Boston for questions; however, someone who works there hung up on me FOUR TIMES because she didn't want to deal with deaf customers like me. I called customer service to file a complaint - they didn't help me much. They said my case has been investigating and I will get result in two days but I've not heard from them for a week. I cancelled my reservation because Supervisor from another Country, not USA didn't understand that I feel discriminated. Will never use Thrifty ever again because they aren't friendly to deaf customers.

I have booked the car for two days from Atlanta Airport and got it in the morning. Tank was filled to 75% only when I got it in my hand. Upon return, I have maintained the same level. I did not have the time to review it at the time, I got it, as I was in hurry to catch the flight, still I asked the gentleman whether I owe them any money. He said nothing and I believed him blindly. When I reached home, I did see he charged me for not topping up the tank. As per any business practice, there is some ethics. The staff lied me and they are doing daylight robbery. Never in my life, I will go with this unethical company. People, just watch out for them, if you have any plan to get rental.

We used Priceline.com to book a minivan rental for our vacation to Florida. We were taking all 6 of our foster kids with us and need a rental right at the airport. We decided to go with Thrifty because it was slightly cheaper than the other rental places. They quoted us at $350 after putting $96 down. We got off the plane with all of the kids exhausted and ready to get to our room and relax so we rushed to the Thrifty in the airport to pick up our van. The guy takes and looks up our reservation and after he adds the ridiculous amount of money for added fees that he would only explain as mandatory insurance tells us our total is almost $1,200.

We check our vacation information weeks in advance, good thing because our reservation was mysteriously cancelled. OUR reservation was cancelled by an employee and no one could verify the reason why. NO COMMUNICATION ON THE DATE CANCELLED OR NOTES OF WHY. Tried to do another with same pricing & dates and were told it couldn't happen. A week later we get a reservation confirmation for a rental we NEVER booked. Absolute worst experiences with this company. Never, I mean never again.

I have rented from Thrifty two times, basically because other rental companies were sold out. On both occasions I was quoted an estimated fee. The final charge was higher. I was told the gas tank was not topped off Both cases. I left gas receipts in car where I filled the car up on return. I had to send copies of receipt to corporate site to get refund. This is a dirty practice. The just don't do honest business! They automatically charge you unless you prepay for their gas. This is such an inconvenience. But that's what they count on, ways to rip you off! I will never recommend Thrifty.

It was a bad car rental experience. We rented a car through rentalcars.com in the company Thrifty for traveling in America. We rented a car for the first time and decided to make all major payments back in Moscow, online. Rent a car for 2 weeks amounted to 59,000 rubles, along with the navigation system, taxes and insurance. When we arrived in Los Angeles, we were taken by the shuttle from the airport to the Thrifty office. Our reservation number: **. There, the consultant said that it was a prepayment for the navigator, the navigation system will cost about 20,000 rubles for 2 weeks. Refusing a reservation meant losing money for canceling your reservation.

I rented a car with Thrifty on April 13 2019 from West Palm international airport. During the check in process I told the attendant multiple times I need the 'pay by plates' since I would be driving to the Florida keys and the drive is all toll roads. The car was fine, I returned and I thought all was good. Since then I have received two letters from Thrifty stating that I owe $30 in tolls by a $180 'administrative fee'. I have a witness that I ordered the pay by plate option when I signed up for the car. I rent cars frequently in Florida and always add this option. What gets me is the $180 administrative fee - This is just a ploy from Thrifty to get more money. I am not going to stand for it. The confirmation number for my rental is **. I am not going to get taken like this. Deceptive business practices.

Thrifty is the worst car rental business in Chattanooga. I made a reservation two weeks in advance, to attend my father's funeral. I contacted the support line multiple times to ensure that there would be no issues and the everything was set up accordingly. Upon arrival at the Thrifty location, a rude, unhelpful and uncaring clerk, advised me that everything stated by Thrifty support was wrong. Essentially Leaving us stranded without a rental to attend my father's memorial. Fortunately, Enterprise Rent A Car went above and beyond in taking care of every aspect and we arrived in time to be with the family. Thrifty Car Rental appear to be con artists who pull bait and switch tactics and are uninformed in every aspect..! They are the cheapest.. because you pay for what you get or in my case didn't get... Avoid Thrifty Car Rental at all costs.

I used Thrifty Car Rental. Usually requires a shuttle to pick up and return cars. Price just cannot be beat. Cars are fairly new, clean, great condition. Easy pickup and drop off, just found return location at last airport I rented at was very difficult to find.

This is a copy of the complaint I sent to Thrifty regarding their lack of caring and customer service. I prepaid for a rental 4/17-4/24 I went to pick up said car. My Mastercard would not read on your credit card reader. The lady says the machine is finicky. I was told unless I had another card I could not have my rental as they do not have chip readers and cannot enter the card number. This is BS. I had no other card. I prepaid the rental and now being told AT THE AIRPORT I can't have a rental. I went three steps down and got a rental at Enterprise. No problem. The people at your counter are rude and uneducated in your company's standard operating procedures. No one would help or take that extra step to keep my business. No worries. I will never rent from Thrifty again. Enterprise is more than happy to take my good money. Get with the times and get a freaking machine that reads chips.

Rented a car on 3/19/19 for a four day trip to Lake Tahoe. Of course, they didn't have the category car I reserved, but "For $25 a day extra" we can put you in a Jeep Patriot. Did the same thing to the two people in front of me - not me. When I made that clear, they suddenly found one available. But that was the BEST part of my dealings with them. The car was stolen from Hotel Valet the next morning. Reno police policy is that Thrifty, the car's owner, had to file the report but Thrifty ABSOLUTELY refused! Talking to numerous people throughout the day. Of course, no offer to replace the car so I could get to Lake Tahoe. Only the comment "We'll continue to charge you for the car until you turn it in." The hotel had video of the theft, the police were aware of the situation, but Thrifty attempted to cash in.

We had booked a flight and car rental bundle with Expedia. When we went to pick up the vehicle in San Antonio, TX the woman behind the counter pushed us hard to upgrade. Since we were visiting my wife's brother who is bed-ridden we said there was no reason to upgrade since the vehicle would sit most of the time. They said ok, told us where we could pick up our car and when we got there we had a choice of 3 vehicles (out of many). When I asked if the 4th vehicle in that line was available I was told that vehicle would be an upgrade.

We arrived at Dayton airport to pick up our hire car as we have done twice a year for the last ten years only to be told that because my husband's name wasn’t printed in full on his credit card (that’s how our cards are in the UK) then we couldn’t have the car that we had paid £700 for in the UK three months previous. My husband had his passport, driving license, other documents all with full ID on but she said No. We couldn’t believe it, we’ve never had trouble before and what did she expect us to do, Dayton is a good hour from our property and a two hundred dollar taxi fare which we would have paid but we need a car when visiting the USA.

I do not recommend Thrifty. I have a 1.25 toll and they charged me a 15 dollar add fee in North Carolina. No one at the desk explained the toll policy to me and I called and complained and they would only waive 7 dollars of the charge. A horrible company and terrible customer service.

I have always rented from Budget or Hertz who have never charged for my wife as a second driver. Rented a Thrifty car at PHX, they ripped me for $13.95 a day for my wife as a second driver. IT DOUBLED THE COST OF MY RENTAL. I SO SO WISH I READ THE REVIEWS ON THRIFTY BEFORE BEING RIPPED OFF.

I rented a car from Thrifty LAX, not only it was long line but there was no explanation of charges. They don't go through the details, especially insurance charges. I was not aware of the insurance charges until I returned the car. The customer service representative not take any responsibility. This is the last time I will use Thrifty.

First off they did not tell me I would be charged for the shuttle to pick up the rental! I have no problem paying, I just feel it should’ve been in my booking details. When I returned the car it was after hours. I looked over paperwork for night drop and found nothing! I dropped the car off, keys inside because I didn’t want to be responsible for anything happening to the car. Got a call the next day, they have no spare!! So I was charged 80$ to get the keys out! Thrifty is a low key rip off company! That’s how they make extra money.

Before renting a car from Thrifty, please go to the ConsumerAffairs dept. website and look at the literally hundreds of one star reviews against this company. They obviously do not make their money from car rentals. They make it through forced upgrades, toll passes, erroneous cleaning charges for non-existent smells, animal hair, spills, stains, & general cleaning. They give unlimited miles and then restrict the areas that you're allowed to go.

I rented a car at Raleigh/Durham for 5 days. Nobody mentioned anything about tolls when I picked the car up. I was aware that I must have been on a toll road for a limited time and since there were no toll booths I assumed that the rental company would take care of any charges. As it was I received a bill for $48.82 a month later from a collection agency for Thrifty. The tolls amounted to $3.82 and the rest, $45, was for servicing the 3 toll charges. When I tried to call the company and complain I was always passed on to a number which was no longer in service. I will never again use this company.

My wife and I went to FL in February, we did our booking through Hotwire to get the best price on a rental car. The price quoted for a 7 day rental was around $200 which was a great deal, or so we thought. The Thrifty attendant at the airport was not tremendously friendly or easy to understand. We were asked if we wanted to prepay for gas which is something I never do. However given that my drop off time was at 3 30 am I didn't feel like dealing with filling the tank that early in the morning. As we were pulling out of the garage my wife was reviewing the printed contract and she wasn't seeing anything about us prepaying for gas. As a result I asked the Thrifty attendant in the garage if it showed that we prepaid for gas. He quickly looked and confirmed for me that it did.

Thrifty car rental Ben Gurion Airport -Someone missed big time!!! Or were you avoiding yourself of renting a car!!! I did my booking with Thrifty Israel through Expedia and got my confirmation. I was asking for Economic Automatic car and did a double check that the rental office is in the Terminal. When I have approached the rental counter I was referred to a shuttle bus and after a short waiting I was taking by the shuttle to Thrifty office. At the office I met a friendly staff and I was the only customer! Unfortunately it took 5 minutes to find my booking and then I was told that according the booking record I have booked myself a manual car. When I insisted to have an automatic car they had to make a new reservation. 5 more minutes of waiting (I was advised for the future come to book myself a car directly from the company website and not via Expedia -mistakes happened!)

Transcription of a message to Thrifty. Reference: Rental Agreement No: ** Client: Daniel ** Location: Miami Pick-up March 12, Return March 17. Yesterday, I returned a thrifty car in the Miami Airport location, and involuntarily kept the keys in my pocket (I was in a rush since there was a police event in the highway to the airport, and I was running late to take my plane). When I realized about the keys I was in the plane flying to my home country Argentina. Immediately when I arrived I saw the $250 charge for the keys! I am willing to return the keys vis-a-vis a credit of this charge.

I rented a car from Rentalcars.com and the vendor they used was Dollar/Thrifty. I paid for the rental car up front in full through Rentalcars.com. When I got to the Thrifty counter, the receptionist advised me that they didn't have a full size car but she would give me a small SUV at no charge. When I returned home from the trip, I realized that they had charged me twice for the same car. I disputed the charge with Dollar/Thrifty but they refused to reverse it. Don't use this company. They are thieves. Take your business to a reputable company.

My last experience with Thrifty was absolutely repulsive. I booked a rental in NYC for 4 days and the total came to $214 USD. On the day my contract finished, my flight was cancelled so I had to extend my rental contract for an additional 14 hours. The customer service I received was quite possibly some of the most appalling, rude, and terrible service I’ve ever experienced. After waiting on hold for over half an hour to speak with an agent, I was informed that they would be charging me an audition all $89 USD to keep the car until the morning and she refused to transfer me to her manager.

Since I rent a lot I get ads that pop up on my computer every time I search for a rate on a car. THRIFTY shoots ads to me for $9 a day, like today, and I click on the ad and enter the info and the rate comes back at $92 for a day. That pisses me off. It does not matter what day you enter. It always comes back a much different rate. Does that tell you something about Thrifty? It does me.

Take your own pictures of everything before and after, and if you're referred to them via an insurance company, lean on the insurance company for complaints. I would also recommend that you insist someone meets you when you're handing the car back, rather than risking receiving a call a day later. I don't recommend at all, I don't want to put all my personal details on here, but after reading the TrustPilot reviews, we felt certain they'd try something funny, and we weren't wrong. Very poor experience altogether.

I reserved car online at 3:30 pm. Was dropped off at the Milwaukee airport only to discover that my debit card was not allowed for same day booking that it was only allowed for next day pickup. This was bad for me since I only needed a larger car to take my parents to the airport because I drive a pickup truck. I will never be in this situation again. The lady at the counter was very firm about company policy and as a 53 year old person I did not get upset. I just know that I will never use this company. I told the counter person I only carry a small credit card and a debit card in my wallet, she stood firm on policy. This was very bad for me since I needed to get my parents to the airport at 5:30 and I planned on a $20 rental to make them feel good... I only write this because I am in the wedding venue business and our business would get such a review if we treated our customers this way. My name is Keith and I am a real person.

On 2/7/2019 we rented a car in Palm Springs for 4 days. Due to snow, our flight home was cancelled. We rebooked a flight at Ontario airport and when we requested to drop off the rental at the other airport which was only 1 1/2 hours away we were quoted a $600.00 charge to return it to a different airport in the same state. I will never use Thrifty Car rental again.

I have rented from Thrifty a very long time. I just rented and returned a car this morning. 2 hrs passed and I have a family emergency I needed another rental. The Warwick, RI location denied me, and said I need a 24 hr notice, or major credit card. A bank Visa card AAA, ID was not good enough. Called Corp Office, they called store to advise a $200 deposit, plus rental, 2 forms of I.D was ok. This store location, Brenda, threatened to punch me in the face, the manager was RUDE, would not honor anything. I have rented for years. It looks like I will never return here. Not acceptable at all.

We had a detestable rental experience in December in Orlando. The commercial agent has practiced very aggressive commercial methods which I call forced selling. Upon our return in France we noticed an additional and unexpected 500$ outcharge!!!! While we never asked for an upgrade it looks like the sales agent forced us to upgrade the car as they did have the category we booked available which should result in a free upgrade anyway. Thrifty claims that as we've sign (we've actually been nearly forced to sign!!! Some that was electronic so not easy to read) we are supposed to have agreed Tc&Cs!! They act as pirates!

The worse experience ever with HOTWIRE.COM/THRIFTY Car Rental. Both of these place are the worse place to go to because they don't care if you were trying to get an extended contract and/or try to upgrade your vehicle. I was trying to be a loyal customer with Hotwire.com/Thrifty Car Rental to extend my rental with them. All they did was give me the runaround for several hours when I got to the SEATAC airport.

I recently rented a car from Thrifty on a business trip in Dallas and they asked me if I wanted to buy to toll pass token for an X amount of dollars that I thought was high or just get billed by mail for a small service fee. I opted for the mail option and when I got the bill I about fell over. My tolls for my trip were $12.87 and they charged me $180.00 for service fees or $15.00 per toll charge whether it was for .50c or $1.00 etc. Insane and I will never rent from Thrifty again. BEWARE.

I thought I had a good experience with Thrifty other than the obvious lack of experience by the young girl who processed me. She did not explain anything or ask if I wanted insurance. I didn’t but have rented a few times and know they always ask. There was a toll pass in the car. I thought “cool, they just bill the tolls.” This was a big issue later. I had not been told how the system worked. A month later I revive a bill for 127$. I had three tools equaling about 5$!!! I was charge 15.99 per day. Not just the two days I drove through a toll, but EVERYDAY I had the car. I did not even use the toll pass until day 8 of a 10 day rental, but Thrifty went back and billed me the entire week! I feel robbed by this company. Do not use them.

Went to pick up car I reserved on-line. Teddy was awesome, I had some difficulty with my credit card but got it worked out. When I had to return car, and re-contract again as I was using a different credit card is where things got a little crazy, I was using a Mastercard and they were gonna hold $350 on card and the price of the rental. Wow! I ended up getting another week of rental through another company! Quick and easy with the other company!!

BEWARE: If I could give this company no stars I would. This company likes to take advantage of people and take their money. I was so excited to rent a car for the very first time and go to Spokane for a friend's wedding. Now it will haunt me for the rest of my life. First of all, nobody walked around the car with me to check for damages and it was very dark at night in the lot. I checked the whole vehicle the best I could and everything looked fine to me. My parents have gotten car rentals before and an employee would always go around the car and note damages with my parents and usually there were noticeably things wrong with the car. This one looked like there was no damage so I had nothing to take note of.

We rented from Thrifty Car Rental in Orlando. Upon return they charged us 300.00 for a smoking fee, we didn’t smoke in the car. They found an ash on the driver's side by the seat on the floor. There was 30 MPH winds that day and an ash must have blown in when I was smoking outside the car. The keychain had a note that a 250.00 smoking fee would be charged if you smoked in the vehicle so there was no way we were going to smoke in it. We offered to go vacuum car out because it had sand in it and they refused. We got the manager and he was very unprofessional. He told us that he would give us a hundred dollars off the charge and the normal charge was 400.00, even though the contract stated a 250.00 charge. There was absolutely no negotiating with him. You could have literally picked the ash up with your fingers. They just wanted to prove gouge us with the ridiculous charges.

I pre-booked & paid for a rental car online with Hotwire.com for a total of $434.59 (which included: $265.59 - 8 day rental, $179.00 - taxes and fees less $10 discount). When I picked the car up at the Thrifty Car Rental - Sky Harbor Airport, Phoenix, AZ location, I verbally declined the Loss Damage Waiver coverage with the Thrifty desk agent and then was asked to sign the screen for what I assumed was notice of declining the coverage.

I am very disappointed with my Car Trawler/Thrifty experience. I thought I was saving money on my rental, but it turns out that I wasn't and actually paid more once the taxes were added on at the end. My Orlando Thrifty rental was fine. I got to choose my minivan for a two-week rental. No problem there. Returning the vehicle was fine also. I was surprised when I got home and saw my email from Thrifty adding on another $111. for taxes. This should have been disclosed to me at the counter or through Car Trawler.

When we approached the counter, the representative told me there is no insurance on this car and we need to book additional insurance. As a business travel I've had many of those experiences before. I told the guy, we don't need extra insurance. He said, but there is no insurance at all. I called the travel agent immediately and the lady confirmed, that we have basic insurance. So, the representative at the counter just wanted to screw us. We forced not to buy any more insurance and we got our car.

In short: you pay for what you get, and at Thrifty you're paying for a terrible experience, and customer service is abysmal. Long story: I've tried Thrifty at BWI twice now and both experiences were horrible and both ended with me going with a different service. First experience, made reservation online, we get there ready to pick up the cars (rented 2 cars online). They charge us extra fees (late pickup fee, 600 hold on credit and insist on adding their insurance because we booked "luxury SUV's). This would sort of make sense but they don't even have luxury SUV's (we reserved full size SUV online) nor did they at the time have ANY SUV's available. They told us to take Chrysler 200's instead and because we prepaid they would not give us a refund for the different rate for a sedan vs a SUV that we reserved.

This company seems to lack proper training for its employees to handle all possible situations. When we had an issue arise, assistance was not forthcoming. Attempts at getting help locally was almost nonexistent. The call centers at the 1-800 numbers can’t provide assistance. We parked in front of a closed business where ‘tow’ signs were visible, but decided to park there to eat at the restaurant next door. The parking lot was adjoining, and full, and others were parked where we decided to. We made the mistake of assuming it would be OK when that other business wasn’t open. No phone call made for tow, no citation issued, but All Valley Impound apparently takes the initiative to tow where they have contracts. It was a fight to reclaim our personal belongings from the vehicle. This, according to local law enforcement is illegal, rental or not.

We arrived in Baltimore at eleven pm and took the shuttle to the car rental. Every rental agency had lines except for Dollar and Thrifty so we went to Thrifty. WHAT A BIG MISTAKE!!! First the clerk didn't speak hardly any English and couldn't converse with us regarding the rental agreement or the exaggerated charges. Convenience fee for What??? Anyway we got through the agreement and at no time did he attempt to tell us about the toll pass in the car. When we went to get the car the attendant was making out in a car with a man? We had to physically go to the car and get her to be told that we could pick out any car in the row and exit, as the keys were in the car. So we picked one and it had the toll pass. At no time did anyone tell us it would cost us an arm and a leg to use this convenience. You have to read the fine print to learn that it is not part of the sum being billed.

I was not asked if I wanted to purchase the loss/damage waiver at the time I picked up my rental car. The desk agent just added it to my agreement. Imagine my surprise when I was charged over $100 more than I was expecting when I dropped off my vehicle, and was told I could not change it! Very very disappointed. This was money. I needed to pay my rent and now I'm not sure what I'm going to do. My original estimate said the total cost would be around $220.82 and I ended up paying over $370. When I called customer service they told me I'd signed the agreement so I had to pay and implied I was trying to get out of it. Extremely upsetting and completely ridiculous.

Upon Arrival at Philadelphia, Shuttle came and when I arrived, I was Not happy as I reserved a Full Size Car and the minute I walked in they told me that all they had was a compact car as the renter before me took the key with them and that the compact car was the only car in the lot. (Literally) They did compensate me but I was utterly disappointed. I don't drive Compact Cars for a reason. The lady at the register was friendly and apologized and there was nothing else they could for me. I will NOT use Thrifty again as I travel quite frequently to Philadelphia.

We rented a car upon flying to see my son who I had not seen in 2 1/2 years. He is stationed in the US Navy and was overseas. I went to Thrifty at Dulles Airport. The gentleman was very rude, and never walked me to the car to check it out and have me sign something about the condition. When I checked out at the booth that person never did either. When I got back to return the car, the gentleman about 15 minutes later got me off the bus to the airport and showed me and cracked front bumper. I know I didn't do that. I drove to my Son's home and back and forth to the grocery store which was about 3 miles down the road. A month later I get a bill for $810 for the repair. I will never use them again, it was my 1st and last. Horrible company.

Charged me for a full tank of gas after I just filled it up. Charged me a full day rental for being a little late. Customer service will not do a thing for you. Thrifty really sucks! Will not use them ever again and I urge everyone to stay away!

Worst service EVER. Does not even deserve a single star! Company policy clearly states that they accept valid debit cards for rentals. My daughter does not have a credit card, so we chose Thrifty. She went to pick up the car to drive home for Christmas and they refused her valid debit card!!! I tried to use my credit card, with my excellent credit rating and they refused that as well. My daughter will not be coming home for Christmas. Please everyone, boycott Thrifty Car Rental. They are not worth the disappointment when you depend on them, Heartbroken Mom in PA.

My husband and I made the unfortunate mistake of reserving a car at the Thrifty in St. Louis, MO in August 2018. Upon arrival to Thrifty, the agent checking us in was completely unprofessional. As I was giving her basic information to pull up my rental, she stopped and decided to "refuse" to rent to us. Apparently, she did not like the way I gave her information. Mind you, I said nothing outside what was necessary to answer her questions. Perhaps she was expecting a song and dance with every response. All we needed was to get our car and leave.

Worst rent a car center I have ever been to. We waited about 45 minutes for our "mid-sized SUV" then the lady sitting down handing out keys tells us if we want to wait for the "SUV" we would need to wait 30 more minutes. At the point I was exhausted and I just wanted to get out of there. We told her it's fine so we got a "standard car". I was concerned because we had prepaid for the gas since it was "cheaper" with them (Wrong. We found much cheaper gas within the 5 miles). We went back inside and told the front desk lady that we want to remove the charge for the prepaid gas since it was a different size car. She told us there was nothing she could do but the lady at the gate could help us. It took 15 more minutes for us to get the car, the weird thing was that people that got there after us were getting their cars before us (SUV, trucks & jeeps). The lady at the gate was really nice and made us laugh (she is a keeper).

When I arrived to pick up the car I had reserved, I was informed by the Thrifty personnel behind the counter that Thrifty had oversold the SUV booking and had only 1 car that could fit 5 adults - A Dodge Charger. I had no choice to take the car being offered. It was raining heavily, overcast and dark. The next day when I awoke, the car was dry and it was sunny outside. I immediately noticed the screen had a small chip, which I dismissed as it was obviously there when I picked the car the day before. I used the car for the week and returned in the same condition I received. Thrifty proceeded to charge me almost $100.00 for a repair that their invoice showed cost them $35.00

I have tried to reserve a car using points with Thrifty for 2-3 months. I constantly am being told there is a computer problem using points. I am being told I have 4100 points but they are unable to rent me a car using them. I called today and was told the same story. I said I would like to speak to a supervisor. I was put on hold and left there. If anyone else is having a problem maybe a class action suit would be appropriate. Dec 5 2018.

Just thought folks should know about the bad and good things that I experienced picking up my rental care yesterday at Tampa airport. I booked my rental on Priceline and had a great rate of $108/week for a mini van. Went to pick up the car around 3:15 December 4. I gave the agent a print out of my reservation information with the total price on it. The agent seemed efficient and friendly, and I felt like I got through in quick time. (No hassle about refueling, insurance, etc. as I always decline these.) He handed me my contract and I happened to glance at the price - it was MORE THAN DOUBLE the price I had on my reservation. I pointed this out to him and he said he COULDN'T change it, only the people at the pick up station in the garage could. I questioned him on this because it seemed ridiculous and he told me that if I didn't like the rate on the contract I could just cancel the whole thing.

Do NOT rent from these people! It was a disaster even finding the counter. Then I was charged over $90 to refuel a Jetta that still had 1/4 tank of gas in it! I may have paid $25 to refill. Unfortunately didn’t expect them to gauge me so I didn’t refill. Called to discuss and they were so rude! Never again.

I went to Thrifty Car Rental a few days ago to get my rental that I prepaid for 2 weeks. This Thrifty Car Rental was at the airport (ok whatever) after looking for the place for over 30 minutes because the address they gave me on the voucher was to a car lot we finally found it inside the airport. When we got there they tried to charge me 345 more dollars because I’m 24 for a underage fee and said they couldn’t put my brother as the main driver because it was already done in advance. Sooo all together this would have been 916.00 for a 2 week car rental. No way. The guy also asked for my flight ticket coming back and I asked what flight ticket. He said oh yeah to use our service you need a flight ticket. So I asked well why wasn’t this asked for when I was paying for my flight online. I could’ve found another rental company. He had no words and didn’t let me get the car that I PAID for.

Totally ripped off. 16 days in Disney Orlando. Paid for everything in advance. When picking the car up, asked if we wanted to keep the plate open for tolls. Sold to me as a ‘estimate’ and said that on the receipt. $128 paid. Only used 2 tolls going to the resort and same returning. That’s 4, and a couple more traveling down to Clearwater and back. No more than £15. Returned the car and say nav fine, with full tank, got the all clear. Asked about the return of the €100 plus, got told within 24hrs. Landed home at Gatwick and they’ve billed me the full $128. Sent me a email with duplicate receipt to one I got on paying. Only difference is the word ‘estimate’ has been removed. Cowboy company set up to rip you off!!! Do not use this company!!!

First I must say that Thrifty did good and I have no complaints about their services. However, I do not understand that they work with Crédomatic BAC Costa Rica. When Thrifty delivered the car, they charged immediately the rent and on top of that a security deposit of $750,00. According them this was just a blockade which would be released on the day that I return the car. Although it showed in my account that the money was taken out of my account. So, when I returned the car I expected that the blockade would be released the same day.

They charged us deceptively in addition to the rental price - another $500 for all possible insurance. We have certainly rejected the additional insurance, and the proof is the following. We paid for the rent by American debit card. One of the benefits of American debit card is car rental insurance. The conditions of this insurance are much better than conditions, which Thrifty gives. Thus, by accepting Thrifty insurance we have received the worse conditions for a big price instead of better condition free. Is it sane? We both my wife and me told clearly to the cashier that we have insurance and do not need additional one, and he answered Yes. However, they do not trust us and believe him, despite of our two voices against his one. We are always liars and he is angel of truthfulness. In addition, they have charged us 120$ Toll charge, but we were even not informed that we have one, and we were not given a Plate pass. We paid cash on the tall roads.

I was not properly offered an option or explained the ONE pass toll reader. We are from a state where there are no tolls. I felt this was a backdoor sneak charge of the unknowledgeable. $12 a day for 2 weeks! I could easily avoided the tunnel and I was not told that it worked out of state so we paid the tolls as we went in NH. I have used Thrifty for a long time and lately they seem to only try to gouge their loyal users. I will be looking elsewhere for car. Yea they made a couple of hundred for nothing but lost a loyal customer who rents cars 10 times a more per year for weeks and longer.

I don't normally post reviews, but after the experience I had with Thrifty Car Rental last week, I feel compelled to warn everyone I know about them. Please do not rent a car from them if you can help it. Just pay the extra $30-40 it will cost for a rental somewhere else for the peace of mind that you won't need to deal with this company if you encounter any issues. They have zero customer service and zero integrity when it comes to doing the right thing ethically. In August we reserved a car online and paid for the rental in full ahead of time. I even signed up for their rewards program with the intention of using them again on a normal basis.

DO NOT EVER RENT FROM THRIFTY OR HERTZ... I am completely let down by Thrifty/Hertz car rental services and how they handled my rental with them. First off I have been renting for 15 years from different companies because of my business. It's basically always the same thing... I show up and have a reservation and they ask me if I want to upgrade or get any additional insurance and I decline and we move on with our lives. But not at this place.