Thrifty Car Rental Reviews

I rented a car at Thrifty Car rental at the airport in Johannesburg South Africa. I had a reservation and confirmation through Priceline. When I got to the counter they said I didn’t have a reservation even though I showed them the correspondence Priceline sent me. The gentleman at the counter diverted my attention and then skimmed my credit card. They eventually rented me a car at double the price confirmed by Priceline. Then I had to deal with the hacked credit card by canceling it because of fraud as they were using it to rent cars at another agency and other charges. I have tried contacting Thrifty but they are not responding. Don’t use any third party vendors and watch your credit card in SA as this is the 2nd time this happened at rental car companies in South Africa.

They committing fraud against decent people. I give them my card and they keep sending me tool bills. They just send it to collection. Come on Consumer Affairs. Come on. You got to stop this company. You got to stop them!!

Agent did not speak good English, not helpful. We were charged for toll fee of 50 dollars. Never went past a toll! Charged 10 dollars a gallon for gas!! Why weren't we told we should fill it before returning it or it would be that much. What should have been 40 to 45 dollars a day ended up being over a hundred a day!!! What the heck is concession charge??? Very upset!! Lousy service and explanation. WILL NOT USE AGAIN!!!

We booked a small compact car so we could go between New Orleans and Biloxi. When we arrived, we were told they only had one car left. It was a Suburban. This cost us a great deal in gas and was very disappointing having to settle on such a large vehicle when the smallest vehicle was booked. They acted like it was an upgrade, but to us it just cost us extra money.

I was picking up my car at Thrifty in Orlando Intl Airport on 3/25 and I was on line for 2 hours after a long flight in. Once I got closer to the counter, I noticed many of the agents had no mask on. I asked the person taking car of me why so many of you don't have a mask on and she said our manager doesn't require it. I said but isn't it a policy of the airport? She was very pushy trying to add insurance and toll pass. I asked for the manager's name and she said Jose. I was going to approach him but he was screaming at a customer on the line. I will try Avis or Alamo next time.

Rose was very professional and helpful. She was extremely intuitive and caring. I will be doing business again with this company because of her. Definitely recommend this service to anybody looking to rent a vehicle.

I did some research before traveling and decided to cover tolls by entering the plate on my I pass. I got a bill for a 99 cent toll with a 9.99 administrative fee tacked on. I was happy but paid it to be done. Today I got another bill with 3 more small tolls and another 9.99 added to each so that 39.96 for administrative fees. What a rip off. I’m done with Thrifty.

Rented suv and drove exactly 86 miles and was charged $68.28 FOR GAS UPON RETURN. A suv with 20 miles per gallon would burn 4 gallons max. Please Beware and fill up your own gas at all times. These people are subsoil.

Rented a car at the airport MSP, guy told me that it was “4WD.” I assumed he meant AWD, it was neither. Told me I needed to pick an insurance policy, I have my own full coverage but he insisted. I paid more for the insurance I never needed than for the car and customer service just said “well, you signed it, no refunds.” Cool, quality business ethics. Corner me after a long flight and insist I must buy your ridiculously priced policy.

I do not recommend Thrifty based on our experience with them. They closed their counter and sent us to another rental place to get our car which made everything take longer....3 hrs to wait to be exact and then we got an invoice in the mail for 8.80 in tolls and 89.91 in Thrifty fees. Absolutely ridiculous!!

Terrible service. Very little staff. The wait to be served is more than 2 hours in line. I was supposed to pick up the car at 1:00 am and at 2:45 am there are still more than 40 people in front of me to be served.

I went through RCI and booked a rental car a month or so in advance. I even prepaid for the rental. I took a flight later in the day unknown to me that Thrifty doesn't honor their reservations. When I arrived (earlier than indicated on my reservation) I was advised that there were no cars available they had sold out. To my surprise it was over 20 people waiting with a similar problem. So why does thrifty take reservations and not have cars available? So now I went to the other rental places and the same thing or double the price. Did I say my flight landed at 11 pm so now I have to spend additional money on an Uber or Lyft. If going out of town stick with the more reputable companies.

-5 Stars. This is a major scam rental car company which rips off tourists. They promise a cheap deal but they scam you out of the deposit. They told me it takes a month for the deposit to be refunded. After a month the deposit was not refunded. I called and inquired. They told me it was refunded. I had to dispute the charge with my back and they denied the dispute and we came to an agreement of a lesser amount than the deposit and still they did not return the money. My bank account got closed cause of this and they did not even respond to my email months ago to send a check in return. I have contacted lawyers. Do not rent from these guys. I'm still owed over $600 by these crooks after over a year!!!!

Thrifty Car Rental Tampa international Airport on January 9, 2022. Declined insurance charge of $574.38 since I have my own insurance, but agent at counter at Tampa Airport processed it in any way. I didn't realize it until I had already left the lot with the car and reached my destination in Clearwater Florida. I telephoned customer service immediately and was told to call back when I returned the car and a credit would be issued. Four days later I received an email confirming the insurance charges. I telephoned customer service and I was told to go to the location I rented the car at. I told the agent I was unable to drive back to the airport being I was on the other side of the state. She said that she was unable to help me out in reference to the insurance and the fuel charge that I had declined with the agent at the airport.

Declined insurance charge of $237.93 but girl at counter at Orlando Airport put it in any way. I didn’t realize it until I had already left the lot with the car. I called customer service immediately and was told to call back when I returned the car and a credit would be issued. Upon return the girl at customer service said they couldn’t credit my acct. I e-mailed the corporate complaint section and 2 weeks later received an answer stating they would not give my credit because I signed the contract. STAY AWAY from Thrifty!

I landed late at night in Orlando Florida. I accepted the collision insurance which they talked me into. My insurance company would have covered it. They added and charge a couple of hundred dollars and a premium roadside assistance. I don’t need that. I have platinum AAA. BEWARE. READ BEFORE YOU SIGN.

On February 9, 2022 I rented a Full size Nissan Altima at the Thrifty location at the Southwest Florida International Airport in Ft Meyers (RSW). On the evening of February 13, 2022 as I was refilling the gas in Naples, Florida, the car would not start. The dashboard message indicated that the key fob battery was depleted. This was the start of a very poor customer experience.

I had a death in my family and needed a rental car to get to the funeral which was far away from my residence. I booked the reservation online which came to $152.02. I arrived at counter and explained that my reservation is the same as I booked it and no add ons. I was stressed about arriving at the funeral on time. I signed not realizing that I was charged over $30 more for my rental. My only concern at the time was getting across town to my aunt's funeral. While waiting I saw that my arrival time to the funeral will be late.

Thrifty Rental Car Service need to invest in their employees' training and development; particularly Management. The night shift manager assigned to Denver, Colorado's Airport location needs Cultural Diversity, Customer Service, Conflict Resolution, Ethics, and Frontline Leadership training, just to name a few. This manager is the most unprofessional individual I've ever come across all my years of renting cars. This "manager" started yelling and slammed his hand on the desk trying to intimidate me and my family. Simply because we wanted to ratify the overpayment issue. He could not contain his composure in front of staff and customers. I questioned would we have gotten the same treatment if we were not **.

I reserved my car reservation through AAA for a Thrifty/Dollar car rental in Tampa, FL. My car was a Hyundai Elantra that has about a 14 gallon tank and I was renting it for 3 days, driving to Zephyrhills. I was given the option to pay for gas instead of having to fill up the tank and it sounded like a good idea. However, I wasn't told that I was actually prepaying for a full tank of gas, no matter how much I used. There's no way I would have done that, considering I wasn't going far and wouldn't be using the car once I reached my destination. I've paid for gas before and they have always only charged for what I used at the airport price per gallon. I also wasn't shown the bill; it was emailed to me after I left the airport. The additional charge was $52.49!

Can't express enough how awful and unethical this company is. They totally scammed me. I had made a reservation through a third-party service (Hotwire) and the guy at the counter in Atlanta went into the usual upgrade song and dance. I usually just decline, but in this case I needed a little extra space, so I listened. The guy showed me a number on his screen: $769. He represented that would be the total I'd pay on what was originally a $560 reservation. I thought $200 more was doable. But no! The upgrade was actually $769 ON TOP OF the original $560—in other words, more than double what I had already paid. When I figured out later what happened, I demanded they make good on an obviously deceptive transaction. They grudgingly (after hours of my time and effort) refunded half of the $769, but they wouldn't honor my request to refund everything except the upgrade I was told I was paying for. All I can say is: Lesson learned. Never again.

I ordered a rental online through Thrifty. Upon arriving at the Airport I was offered an upgrade from the $53/day “Luxury Car” that I already reserved to an Infiniti, which usually goes for $110/day but he could get it to me for $75/day, so it made sense to pay an extra $22/day for more comfort. Much to my dismay, when I went to return the car I got charged 3 days at $53/day for the original rental (that I never drove), then I got charged another 3 days at $75/day for the upgrade, so it cost me $516 to rent a beat-up Infiniti QX60 for 3 days!!!!

Later I was looking at my cc charges and saw that they had charged me an extra $415.00. Toll charges?? Which they letter removed. Extra fees and insurances I never agreed. When you sign the cc pad they don't show a total and they said I had signed for and agreed to everything.

I left my prescription Ray-Ban sunglasses in the passenger side door of our rental car. These are obviously no good to anyone else as have a prescription. No one ever responded to my lost report and despite frequently contacting the main office by phone, they were apparently unable to communicate directly with the Toronto Pearson airport location where my car was returned and never replied to multiple direct emails to this location. There is absolutely no way they didn’t find them and I think it’s appalling they were obviously stolen and didn’t even bother to contact me. I will never rent a car from them again for this reason.

Ensure that you take a picture when getting the car and when returning. The charged my card for gas when I already put gas in the car. I called and emailed several times however no one was able to assist!! Now I have to contact my bank for the refund!! Save yourself the head and do not rent a car from them!!!!

Worst Car rental company ever!! Not only did Thrifty not have the vehicle that I reserved and pre-paid for a week before, but then failed to refund my money!! I ended up having to rent a car through Budget after they left my son and I stranded at midnight at the airport with no car, which cost me $120+ more!! Then when I got back home and saw they still had not refunded me, I dispute the charge on my Credit card, which was initially reversed. Now, however Thrifty "lied" and indicated to my credit card co., that I did get a car from them. This is forcing me to have file a case in small claims court because of this plus the aggravation!! Don't do Business with THRIFTY Car Rental!!!!

I was overcharged for one extra day for being late to return the vehicle. They misrecorded the time being pm instead of am. The actual invoice and receipt were not provided. You could only see how much they charged from your credit statement. Cars are not well maintained. I had a flat tire on the second day of the rental. I wasted half day to go for an exchange of another car. At their rental office, there was another renter with the same nightmare. I was charged of one day rent for tire repair. Was it fair?

The process of renting the car itself is simple and straightforward. However if you happen to unknowingly travel along a toll road instead of simply charging the fine to your card which they have on file, they will tack on a fee 4 times the cost of the toll and wait several days before mailing a notice that you have to pay an exorbitant fee via a tedious online interface. Will be explicitly looking for this in the future and this has soured my opinion of this company as it appears a deceitful way to skim money off renters.

Be cautious when the clerk informs you that fuel prices are "MORE" expensive outside of the airport area (RSW) than what Thrifty charges! Pretty much will just LIE to you to add this "Fuel Purchase Option" on to your bill..

Awful, super expensive. They are have charged to me $484 for 1 week of insurance. I have 0 points on my driver license, married, 30+ years old and never got any tickets. I will never use Thrifty's offered insurance again.

No cars are available. I am wondering what I reserved when I made the reservation. I have been stuck here trying to get a car for 2 hours!!! The line was very long and the checkin process took more than 15 minutes per person!! Just standing in line took almost an hour and then to find out no cars available.

I rented a car from Chicago Ohare and had my credit card charged for the deposit. When I returned the car, I was charged all these other items that I had said no to. When I called Thrifty to dispute them, the agent said I signed so therefore I was responsible for the charges. I will never rent through them again. BE SURE EVERYONE THAT BEFORE YOU TAKE THE RECEIPT AND GO, LOOK OVER IT AND MAKE SURE YOU DON'T HAVE HIDDEN CHARGES!

I just recently rented a car from Thrifty. Was told total rental would be 404. They overcharged me 200 with hidden fees. Tried calling to get refunded and to no avail. Did not receive my money.. DO NOT RENT FROM THESE THIEVES!!!! CROOKS.

Be careful. You think you are booking with the protection of a large brand name company but if you use the San Juan Puerto Rico branch, Thrifty claims they can't do anything about bait and switch insurance tactics and extra charges after the return of the car. You will have to somehow convince the people at the counter to justify charges that weren't part of the original agreement.

I rented a car through Hotwire in an effort to save money. The woman at the counter tried to upsell me on every charge to which I repeatedly said no. I gave her my debit card thinking it was just for the deposit however a week after returning home I got charged $448 which was double the amount I paid for the initial rental. The woman at the counter not only charged me for things I said no to but she also charged me for gas when I returned it with a full tank. I called Customer Service and they gave me the run around, they said the only way the charges can be credited is if you call the specific location. The JFK Federal Circle location does not have a direct line. I sat on hold being transferred to various people for 2.5 hours. Finally got in touch with Raul who noticed the overcharge for the gas so thankfully credited that. He said he could not refund the other charges so I reached out to Customer Relations and haven't heard back.

Rented a car from the Denver Airport location. Missed my turn and had to do a u-turn through tolls. For each toll fee they assess a $15 "admin fee". What should have cost a few dollars ended up costing 10x that.

This company is not transparent in the charges and fees they're going to charge you after the fact I prepaid through orbits $599 for my car rental and got charged an extra $465 when I dropped my car off for fees taxes airport fees and a $271 waiver fee that was not communicated to me at the time I signed the rental agreement or the option to waive the waiver which they said is another type of insurance they are banking that you will not read the 10 pages of fine print when picking up your vehicle but make sure you do because you'll get all these extra charges and paying almost twice as much as you thought you were going to

I rented a car from Thrifty at Denver Airport (24890 E 78th Ave, Denver, CO 80249). While the car was fine and customer service appeared to be adequate, about a month after the rental, I received a bill from Thriftyrentalfine.com. We had gone through several tolls in Colorado during our time there (6 to be exact), all under $5 each, totaling just over $20. The bill was for $100.65 as Thrifty assessed "Admin Fees" of $15 per toll charge for $90 in fees. You can't pay tolls live in Colorado as there are no booths. So, they take a picture of your license and send it to the registration address (Thrifty) who pays the tolls and then charges you a ridiculous amount.

This rental car experience has been a nightmare from the moment we went to pick up the car. 2 hour wait at airport. Rude manager at airport. We had only few says at Zion national park and car broke down twice. We wasted one day on repair and exchange car.

I rented a car for my husband through Discovercars and they said it was done through Thrifty Car Rentals. After I submitted all details, I got a message "Waiting for confirmation" and at the bottom it said "A representative will be waiting for you at the airport, Go to rental desk." My husband kept waiting at the desk but no one came, so he went to another car rental and took a car. However they charged the credit card and refuse to refund it. Unfortunately he cannot contact his CC for a chargeback as he is out of the country. A total fraud, charging without providing service.

Totally awful company, wish I would have know HERTZ ownes this company before renting a car from them. This was a package booked through Triple A auto club of Texas. They should be ashamed to be affiliated with HERTZ and Thrifty. I was upcharged 2 days that I did not have the car. Buyer beware OF AAA travel agents. It's a SCAM!

Thrifty may be the worst car rental place I have ever been to. Randomly charging me three weeks after the return date, making me wait 4 hours in line to pick up my car, and some of the worst custom service I have ever experienced. I just called to try to confirm why I was charged last night (three weeks after the return date), and not a single one of them could tell me why. They told me to contact Expedia.... Expedia isn't charging me. How can you not tell me why I am being charged you joke of a company. I hope this company fails. Don't rent a car with thrifty. There's no 0 star option but if there was thrifty would be a big fat 0.

I am writing this to you, an hour into waiting in the purgatory of a company that has no employees. Thrifty is a shell that Hertz pretends exists in order to enact their sick fantasy of masochism. There are 2 people working a line 30 people long... For three companies, except anytime a Hertz customer shows up, they get to cut the line. I know how much peanut M&Ms cost in h*ll... $1.50, and the sign reads "thrifty"

My experience with Thrifty was absolutely awful. When we arrived at the airport after our flight was delayed for no fault of our own, there was no one at the desk to help us. In addition, after we had called them and specifically asked for a refund because we couldn’t pick up our car, they failed to provide a refund for an extended period of time until after a final call to their customer service finally yielded a refund. Overall, an exceptionally poor experience with a car rental service that we expected more from.

I rented a car with Thrifty at Logan airport in Boston on September 9th 2021. When I arrived to pick up the car, the line was very long which was no problem because it is at a busy airport, however, after waiting in line for more than 30 minutes, I finally was checked in and received the paperwork to go and a get the car. When I arrived at the garage to pick up the car, the line was out the door but there was no one there working. I was told by other customers that they have been waiting for over 30 minutes for someone to give them their car but no one is there working. I remember when I was waiting in line to check in, an older woman came to the check in desk to let the guy checking us in know that there was no one working to which the guy told the woman that someone should be there working, so the woman went back.

We rented a car from Thrifty for our family summer trip to Washington for 10 days in July 2021. On day 6, our car started making a loud noise when going above 5 miles per hour. Knowing we would soon be driving on the highway for 5 hours, we called Thrifty’s Roadside Assistance Department for help. After waiting on hold a total of 3 hours, we finally spoke to someone about our situation. Thrifty decided to call a tow truck for the car and a Lyft for us.

I booked my car via rental.com and it was nothing but a nightmare. The address they had provided in the confirmation email was wrong, consequently we couldn't reach the place before closing. Next day, I asked rental.ca to rebook and was told nothing was available. We walked into the Thrifty downtown and Tanbir was so helpful from beginning to end. Sure, we got a vehicle and even saved some money. Return experience was great as well, I had forgotten some change in the car and the person who checked the vehicle brought it back to us. Very honest and helpful staff at 114, 5th SE. Way to go Thrifty.

I rented a car from Thrifty at Jacksonville Airport in March 2021. I drove it about 30 miles to my friend's house in Amelia Island. The following day the car wouldn't start, I waited hours for roadside assistance to jump the car. Later that day the car would not start again nor the following day. So the car sat in my friend's driveway for 2 days because it was inoperable. A neighbor jumped the car so I could drive it back to the airport and dump it, piece of crap car. I drove it to a gas station because the contract stated I had to bring it back with a full tank. I put only $7.00 in because I couldn't drive it! Well guess what? When I went to start the vehicle, it was dead. So now I was stranded, alone, at 10:00pm. I could not get anyone at roadside assistance. I had no other choice but to leave the car there. But Thrifty expected me to sit with the car all night until I could get a hold of roadside assistance.

Booked an economic car for 26 days. Paid in full on Booking website, went for Thrifty counter in Miami Airport. Counter attendant asked me for my driving license and credit card, I gave her telling that I paid full rental, she didn't even reply to me. Then asked me to write down my address in a white paper and for e- signature. Then she asked me, "Do you want full insurance?" I replied no. Then asked additional driver, also no. After returning the car by 2 Hrs. I have received an SMS from Credit card bank provider Amount of 1186.60 USD has been withdrawn from my account through Thrifty... Many calls and complaints to Thrifty and so far no clue..

This is in reference to a rental from THRIFTY on August 8th-14th. My wife Heather booked a car through your website. The purchase was paid in full before we left on our trip. We landed in Fort Meyers and I went to the THRIFTY counter to get the car. The attendant there asked for my license and a credit card. I said it was paid in full. She stated yes but we need a card on file. She was typing and asked if I wanted to add a driver... I said "NO." She asked if I wanted any additional coverage on the vehicle... I said "NO"... The person traveling with us heard both "NO's". She asked me to sign electronically and she proceeded to give me back my card and license and told me where to pick up the car.

This is without a doubt the worst car rental company in the US! After flying across the country for our first vacation to Alaska with three children, we arrived on time and proceeded to the Thrifty counter to pickup our outrageously priced SUV. We were interrogated by the nastiest employee that I have ever had the displeasure of dealing with. Pepe?! He was obnoxious, threatening and rude. When my husband asked why we needed to give him certain information, he basically walked away, came back and told us that we needed to walk away from the counter and wait until a car could be brought over (AKA known as "We gave away your car").

Thrifty and RBc points. Just try to make a change to anything. Credit card here we come. Or they will force you to contact RBc rewards which will take two hours of your day. Counter people do not care and blame everyone else.

I had chosen the Allianz car insurance option at the time of reservation. When I arrived to the airport (Maui, OGG) I was told to choose one of 2 insurance options. I didn't remember about my Allianz choice and had assumed that it was a protection of the reservation so I assumed they were offering something standard. When I returned from vacation, I checked and confirmed that I had car insurance. I contacted Customer service and billing to request a refund I was told that this was the customer's responsibility. In other words, I should have known better. That is a deceptive as it gets.

On May 22, 2021 tried to pick up car previously reserved with Thrifty at Sarajevo airport (Bosnia and Herzegovina). Handed to agent reservation confirmation and credit card, just to be handed back credit card couple of minutes later with statement that card was denied? Did provide another several cards between me and my spouse just to have them all being denied? Asked for slip that comes after card was denied and found that agent was asking credit card to approve $15000, - for deposit. I did asked agent why is he requesting such a high amount, I will not buy car. I am renting and will return it week later. He said I can buy insurance from him for another $160 then I can rent a car???

We rented the car online and picked up at Tampa Int'l Airport late on a Thursday evening when our plane arrived. As we got in we immediately noticed the seats felt wet and there was an odor but we were exhausted and everything was closing so we decided to just deal with it. As we drove out of the garage then we notice the car has a bad tire noise or something underneath. We debated on turning around but still so tired, we entered the freeway and got up to speed and realised it wasn't safe any longer to continue driving the car, so we turned around and took it back. When we returned only one office was still open in the rental garage (Hertz - who owns Thrifty). The young lady in the garage was super helpful and traded us out of that car into a very nice rental that worked great. HOWEVER, when we received our billing statement they have charged us $250 for KEYS/PARTS.

I rented a car out of Denver, CO in August 2021 via a third party (pre-paid). I will say the process seemed very smooth. We made small talk with the woman at the counter, who was very kind. She offered me insurance on the vehicle which I declined. I told her that my insurance company covers rental vehicles and I had no need to purchase insurance. I then handed her my credit card to keep on file in case of damages or things of that nature, signed for the rental, and picked out a car. The car was clean and ran smoothly. The return process was also a breeze. We dropped the car off with a full tank of gas, running and hopped on a shuttle back to the airport. We were told that we would get a receipt emailed to us- great!

Rarely write reviews of companies. Rented car from Thrifty out of O'Hare and told that liability coverage was mandatory - charged extra $188. Reviewed car rental policies in Chicago and later talked to their representatives - no such coverage was mandatory. The service person also automatically put on collision coverage until we saw it on the itemized list and requested it be removed. What is worse is that I talked to them during the vacation about the inappropriate upcharge - with the rental car and was told that I should just discuss this with Thrifty on returning the car. Returned the car, told that I had to wait for the receipt. Left the car, receipt showed the same charges. Called their service number - told that they have no way of reversing the charge, even though they agreed that the charge was inappropriate. Gave me the number to the headquarters.

Thrifty Car Rental Dubai is our worst experience in car rental, the deposit is not refunded after 46 days and we still are trying to find a way and nobody is giving us a clear answer, the customer service is truly awful. Once we were asking them regarding the Dubai RTA rules for driving license their employee gave us wrong information just to rent the car!

After reserving and prepaying for our car rental 2 months ahead of time, and flying 5 hours in from New York to Phoenix, we arrived at the Thrifty Car Rental at the airport about 9pm to see a long line and managers talking to everyone telling them that there would be a 3 hour wait (at least) because they had no cars. There was no offer to pay for transportation to a hotel, no offer of a refund, nothing. Just that there was nothing they could do. We paid an Uber to get to our hotel (Family of 6 with a lot of luggage). Next morning, I called to confirm there was a minivan available --was told 4 times, yes, absolutely. So, my husband and I arrive at the the rental place, to be told there would be an hour wait. (MANY other people were being told the same, and the line was out the door.) We asked to speak to a manager 3 times, manager never showed up, and the person working there was rude.

The service desk wasn't helpful with any information about the car. Had to wait 30 minutes at the airport because car wasn't ready. Wanted to charge me $500 deposit for using a debit card. Returned the car and no one was there to check the car in.

After arriving at the Denver airport on 6/26 2021 after a lengthy plane delay due to weather I was frustrated at the long wait for our car. Although we were only one of three people there the computer system and agent were struggling with the paperwork. I was very tired and I got "upsold" to the next car level since the agent suggested it would be safer based on our journey which included driving through mountains. It was very late, dark, and we got to inspect the car with the lot agent who had a flashlight. The car was disgustingly dirty. As we left I realize the window was so greasy that I had trouble seeing out. I ask the agent at the checkpoint for a paper towel to wipe windows.

Would give no stars for dishonest and outright corrupt customer service, if possible. While at the counter, discussing rental package options, I erroneously expected honesty. I had just gotten off a terrible and delayed flight with two children in tow. I said NO to extra charges such as “Premium road side service” and was charged anyway. I did not see this when I signed at the end. Vehicle engine light lit up during our trip, mileage only 67,000 miles. I will never use this dishonest company again. I hope customer loss was worth $60.

Do not book with Thrifty! I booked a car rental ahead of time, pre-paid for it and at the time of booking declined the additional insurance as my own car insurance covers car rentals. When I picked up the vehicle at the airport I let them know I did not require the additional insurance, as I had my own, and showed them proof of insurance.

Lack of employees to do the job at Thrifty Rent a Car site: many clients to pick up the car. We all waited TWO HOURS in line just to pick up an already prepaid rented car at Fort Lauderdale Airport on 30 July 2021. It was a bad experience. On the other side, no line on HERTZ rent a car site- as you know, HERTZ bought Thrifty. It is the same company.

I rented an SUV type car for Florida for one week and every day there seemed to be more problems with the car. The car wouldn't start randomly and would have to try to restart over and over again. This caused us to be late for major family functions, and when we tried to call Thrifty and tell them about our issues they told us they would deal with it when we returned the car.

I rented a car in Los Angeles for one week. Upon arrival at the Hertz site, I was greeted with a long line. We were told that we wouldn't have to wait if we had rented from Hertz but our car was from Thrifty. We waited for 3 1/2 hours to get to the counter. But in the meantime the Hertz counter was moving quickly with no wait. Absolutely the worst! Never again.

I rented a compact car for 3 days at $72/per day. On the 2nd day, I called to extend the last day rental by 6 hours. When Thrifty emailed me the receipt after the rental, they had increased the rate of the previous days from $72/hour to $108/ hour plus added $18/hour for the additional 6 hours increasing the total cost from $307 to $654. When I called them about the error, Thrifty said whenever an agreement is modified for any reason, they increase the price of the entire rental to the cost to rent the same vehicle that day. Thrifty did not disclose this information when I called to extend the contract. Also, I have not been able to find on Thrifty website a compact car at $100/day. They could not tell me why they would not honor their initial price or why they would change the price the for previous days. Thrifty is a very deceptive and scamming company.

My wife rented a car in Puerto Rico. They double charged her rental, now she can't get in touch with anybody to correct it. All the numbers in Puerto Rico are unreachable. We called corporate and they told us to get in touch with our insurance agent and refused to let us talk to a supervisor. I have not ever deal with such a lack of customer service in my life. She is out over a 1000.00 and nobody seems to care. If we could find a live voice to talk to, that would be great at this point.

This is a time that needs, no requires, a zero star rating option. I will never again use Thrifty Car Rental or Dollar Car Rental again in my life. What an absolute unmitigated disaster of an experience it was. A total failure in customer service and management. Over 100 people in line. Out of the 12 work stations available there were only 4 employees working. Customer service reps arguing with customers. Stood in line for two and a half hours just to be told that it would be another hour wait to get my car once I got to the counter. After being in line for that long and searching on other companies websites while I waited to see if they had anything available, which unfortunately they did not, I was out of options.

I rented my vehicle through a third-party but it was went through Thrifty. I was very disappointed. Thrifty I guess is through Hertz. Not good! Anyways paid third party for an advance and they took another $1,412.22 extra that I don't understand how they charged me that because I paid the 3rd party. Please check before you rent!! I would not want this happening to anyone else!

I rented a car and picked it up at Chicago O’Hare airport on 07/10/21. I had taken the redeye flight and landed at 5:30am. Went to pick up the car. They asked me if I wanted to purchase their insurance, I very clearly stated NO. They asked me if I wanted to purchase the toll package. I responded with what is the cost. The agent responded with $11.00. I accepted. He requested that I insert my credit card, I did. He asked me to sign the contract I did. I did not look at the charges - HUGE MISTAKE - he advised that the car was parked in a particular spot and that the keys would be in it.

I waited over two hours to get my car because they only had 3 gate agents working. This was not due to a major weather emergency causing flight delays... It was due to the team not appropriately staffing themselves. The gate agent offered me a complimentary midsize upgrade to apologize for the wait but then I was charged $120 for the upgrade. I have emailed them 2x to see how to resolved this (no response yet) and I was told on a call that they won't refund my "complimentary" upgrade under any circumstance. $120 means nothing to this massive company, but it means a lot to me. I don't understand how they can have such terrible customer service (2 hour wait), then lie to me about an upgrade and then refuse to resolve this issue. I'm not asking for a refund of services, I'm just asking that they HONOR their word for giving me the upgrade they offered for free after my 2 hour wait.

We waited two hours in line to pick up the rental car at National Airport, because staff were so few. The car did not have map quest function. A month after returning the car, we have begun to receive toll fees. Each toll submitted to us requires a $15 fee. For example, to a toll near the Baltimore tunnel, which was $6, Thrifty adds an extra $15 fee. We agreed to this scheme in the fine print. If the company were more reputable, they would have explained the arrangement to us. But then they might lose customers like us. Of course, they have lost us in the future. Renters beware.

The line was around the building and back and forth in the building with the AC turned off. Three Hour average wait time to get your car. They had the cars just not the staff to service the customers. Stay away unless you enjoying standing in hot summer lines for 3÷ hours.

I recently went on vacation from Florida to Michigan for a Christmas in July family party. I booked a rental car from Expedia in my husband name and paid for it. When he got to the rental car Thrifty he needed a major credit card. We didn’t know this before booking. So he called Expedia to see if we can just switch names on our reservation because we only have credit cards in my name. They said we would have to cancel and rebook. That was fine but now they said no cars are available and we wouldn’t be able to get a refund for a few days. I was upset because we had a car rented and then Expedia and thrifty told us, "We don’t have a car for you." I was stranded 5 hours with 3 small children. All cars are booked and nothing left within minutes of canceling instead of just changing a name on a reservation. Thrifty said we should of just booked through them and they could of helped us.

Rented a car in Ft. Myers. Used a $5 toll bridge once and expected to be billed for it. A couple weeks later received a bill for $16, $5 for the toll and $11 for processing. I paid it immediately. Two weeks later I received another bill. Same bridge, same toll, but now the bill is $20. Hmmm. Feels like I'm being blackmailed here. Am I dealing with the mob? If I pay again, seems likely I will fall into a cycle of billing and if I don't, feels like they'll run to the credit rating bureaus.

We did a lot of price comparisons before renting a car in Seattle. We were traveling in May 2021 from Seattle down the coastline then driving to Colorado and returning the vehicle at the airport. We decided on a compact car (factoring gas prices). We secured a price of $845 with Travelocity and left a deposit. We had a 12:00 pm pickup. When we arrived at the airport we had to wait over one hour in line. There were four people in front of us. When we finally made it to the counter we were told that they didn't have our reserved vehicle available. They offered us a vehicle that could not possibly make it up the hills and high elevations that we intended to visit. The best they could do was upgrade us at an additional cost of $250. I don't consider that an upgrade. We had no choice since we were carless and on a schedule. Cars are difficult to rent these days (COVID) and I felt that Thrifty took advantage of us.

Is the pace of life feeling too frantic? If so, I highly recommend flying to a remote airport and heading over to Thrifty Car Rental. Unlike other car Rental companies that scurry you through the rental process and get you quickly re-engaged into a hectic lifestyle, Thrifty provides you with hours of waiting-in-line time, giving you a chance to slow down and reflect on your life choices. It's a perfect time for introspection. My wife and I recently had an opportunity to spend over 3 hours of quality reflection time at the Atlanta airport while waiting in line while two service agents handled a very large multitude of customers. Actually, she waited in line while I waited with other travelers in a sort of makeshift refugee camp. (Thrifty KNOWS long lines better than anyone in the business, so expertly advised that only one person per party wait in line for service.) Overall, it was quite an unforgettable experience that I can't recommend. Enough.

The product was fine. What I did not like was the agent that rented me the car. The agent would not rent the car to me unless I accepted the Loss Damage Waiver. The agent stated that it was "mandatory by Illinois Law" and that my personal car insurance "only covered the damages on top of what was covered by the Loss Damage Waiver." I will never rent through Thrifty ever again when they have agents that prey upon people like this.

I rented an SUV from Thrifty from June 23rd to July 1st from the Fort Lauderdale International airport through a 3rd party. We specified a 7-seater with 4 large bags. The vehicle offered to us may have seated 7 but had room for only 3-4 small bags. When we requested the larger vehicle we had specified and reserved, we were told we would have to pay $250 extra for the extra-large vehicle. As this was too expensive, we had to accept a Tahoe which would seat 7 with 3 small bags or 5 people and 3-4 large bags. When we left the next morning, we immediately ran into a rainstorm. Turns out the windshield wipers had apparently not been changed for some time as the passenger side had the top half of the rubber missing and the driver side about 1/3 missing, with the rubber piece just hanging on. This made it extremely difficult to see in a downpour, besides being extremely dangerous.

Avoid Thrifty, but also their parent Hertz and their subsidiary Dollar at all costs! I rented a car from Thrifty to attend a funeral. I returned the car a couple days early and my rate nearly doubled! I tried resolving over the phone with numerous calls and emails spending at least 2 hours trying to get any resolution, but they only conceded to $15 off a $546 rental bill OR 15% off my next rental, not both, which is ridiculous. I completed a survey and "Angela" reached out to me saying she opened a case **, that she once said "Your case will not go unresolved" but it was never even followed up on after numerous emails on my part.

Rented from Thrifty 6/11. Extended the rental twice. The first portion of the rental was charged and paid through Priceline. The extension was authorized by my bank and the amount was noted as "pending". The car was adequate and return was easy. However, when I checked my bank account for the charge, I saw that an additional $275 was charged.

We had comparison shopped and thought we knew the price we were paying till we rented and was hit with an additional surprise fee of $800. This is a problem because it was an unexpected fee and completely annoying finding out at the last minute!

I rented a car 6/10-6/19 in Sarasota FL. and everything was fine, then I returned the car. On arrive home I checked the bills online and found I was overcharged by about $400. On the first call after about 45 minutes I was told the car was dirty and that charge was for cleaning. After I requested to speak with a manager they disconnected me. Called back about 1 hour later and was told by someone else that there were cigarettes all over the car. Both my wife and I are nonsmokers, and my two adult children never smoke in their life. I asked to speak with a supervisor again and was told to leave my number and receive a call back in ten minutes. I am still waiting. Called back a third time about an hour later and had the same results. Finally contacted my bank and credit card and put a hold on payment. This company tries to rob you right to your face. Wasted a whole day on this issue. WILL NEVER USE THRIFTY CAR RENTAL AGAIN.

In short, for a week in California through Enterprise it cost me $457.76 to rent a car. For a week in Seattle through Thrifty, it cost me $1,220.94. I will no longer be doing business with Thrifty anymore. Enterprise is a straight shooter where Thrifty appears to try and rob you with fees and taxes. If you have no other choice, be sure to read the fine print. Car was fine, everything else went well. But you're not going to get even two stars from me if you're going to charge me almost $800 dollars more than your competitors.

HORRIBLE! HORRIBLE!! So on 06/18, literally 14 hours after arriving to New Orleans, my party and I were notified we should evacuate due to a tropical storm. Due to there being a large number of people trying evacuate, we decided to rent a car from Thrifty, drove to Houston and catch a flight home from there. I rented a vehicle from Thrifty online through a third party—Hotwire—securing my vehicle reservations. Once we arrive to the car rental company located at the MSY airport in New Orleans, we stand in line for nearly an hour to be notified, “… We ain’t got no more cars.”

Overall my rental process was average, there wasn't a long wait, the car was in fine condition. Upon returning home I noticed that only half of what I thought was the deposit hold had fallen off my bank statement and that I had been charged an additional $200. Looking back at the rental documents loss damage coverage that I did not agree to had been added. I had declined the additional coverage in person picking up the vehicle because I am covered on my personal insurance.

Coby, at Thrifty's GEG Car Rental provided EXEMPLARY Customer Service. Like a bright, shining lighthouse beacon to a lost ship - LONG AFTER Thrifty's closing time of 12:30am, and with no confirmation that I would still be taking the rental (not factoring in my 2½ hour flight delay out of Denver, the "system" had already given away my vehicle!) - Coby greeted me at the counter with a huge smile, charisma and SOLUTIONS. There were no more compact cars available. With patience, kindness and creativity he calmed a somewhat frizzed 67 year old gal down, set me up with a car I could be comfortable with, and earned my EXTREME GRATITUDE. Thanks and huge KUDOS go to Coby, and cred to Thrifty for hiring such a gem.

Please take a few minute to read this review I am writing this to save others from the stress that I have endured with this rental, also to save others money. I booked a Thrifty rental online with Priceline. This was done 3 months in advance. When I arrived in Orlando on May 21, 2021 I waited in a line that was 1.5 hours long to get my rental. After a 3 hour Red Eye, you can imagine the state we were all in, tired, anxious, hungry, etc. When it was my turn to arrive at the counter I was asked about liability insurance which I had declined in my initial online reservation. I declined it. I was told by the counter agent that I had to accept the insurance or I could not rent the vehicle. I disputed this saying that the website gave me the option to decline the insurance, he said well that is the website, not Thrifty. He then told me if I were to rent today it would cost $1500.00, not sure what that had to do with anything but that is what he said.

By far the worst experience I have ever dealt with. I got off our 4.5 hr. flight from D.C to SLC, Utah and went to pick up the car we already paid for, a month in advance. The line to pick up the car was insane. All the other rental car lines, were going fast as can be. I wish I cancelled my order and went to another company. Our line was at a standstill. There were 2 workers there, and pretty sure one was a trainee. She had to get up and ask the other woman a question during every customer. Then the one lady went to lunch for an hour (Not saying that she doesn't deserve a lunch break, but for an hour when the lines were so backed up??). The line we stood in took us 3.5 hours just to pick it up, with a 9 month old and 6 year old.

DO NOT RENT FROM THIS COMPANY. They are absolutely infuriating to deal with and the best way to waste time on your holiday. I was told one rate to extend my car rental reservation, was charged that rate and then I was told the rate changed the next day to double what the original rate was. I was not given any information on why the rate changed, except that the other customer service rep must have made a mistake, however, they would not honor his mistake because the computer would not let them. The customer service rep just kept repeating the same thing. Also when I picked up the car I was conned into paying $11 extra a day after stating I did not want additional insurance coverage. I have to look into it further, but they are also breaking the law with this bait and switch.

Being an Army Veteran, I served my country with Honor and Honesty, waiting for companies like Thrifty Car Rental to do the same for our country, but from what I see it is that they have dedicated themselves to taking advantages of our citizens, and the truth is that I do not find fair, especially in these moments in which we find ourselves emerging from this horrible pandemic. This is my story.

RE: Rental Record **. Absolutely horrible! Worst experience EVER with a rental car company. First, myself and many, many other customers, had to wait over 2 hours, in line, at the Orlando airport, with luggage, with masks on, with small children, etc before being assisted on Sunday, 5/02. Such poor customer service, this company should be ashamed! It seems to be very obvious why this company lacks help, good help, if they make people wait as long as they do in order for customers to do business with you.

We waited for TWO HOURS AND FOURTY MINUTES TO GET THE PAPERWORK TO RENT A CAR IN THE STL AIRPORT. And when we did FINALLY reach the Thrifty Agent she was wearing her mask UNDER her chin. See photo. When we returned the car I had previously requested wheelchairs for my husband and myself as we had recent surgeries. When I inquired about wheelchairs, I was told he knew nothing about it. A second employee also had no idea how to get the necessary wheelchairs. So we walked to the terminal with much pain. I am QUITE SURE there is a competent attorney that will be glad to read Thrifty the American Disabilities Act. I will never, ever rent from Thrifty again.

I rented a nice Kia Rio from the Honolulu airport in late March to April 1. I requested an extension on the rental several times. Each time a verbal agreement to extend the car rental was made, confirming the same rate as initially rented. The extension department do not email a new contract or have written acknowledgement of the approval and costs of extensions. At drop off the amount due was increased by almost $400, with the bill showing a higher monthly rental cost. The next problem, no one to talk to.

This is the second time I was charged for insurance. The first time I was not even asked at all about the insurance, charged and luckily was refunded. This time I was asked and declined, then I was asked about fuel and accepted. Somehow I was still charged for the insurance but this time your company refuses to refund us. Don't know what is going on with this company and the employees or maybe this is their way to make extra money, but this is the LAST time I rent with them. "Thanks" for putting a dint in a perfect vacation.

Booked condo, flights for 4 people and car as well 2 months prior. Thrifty called 3 days before our arrival to say no car would be available. You have to have a car there. Just finished Covid tests and everything. So disgusted with them.

I returned my car at Boston airport— and discover I left my iPad under the passenger side front seat. I filled a report as requested on the website. Got a email of my case file. Went to the website for lost items but it has not been updated in days. Tried call the number on the website but no one ever answers. Very frustrating. Call at least 12 times. No customer service. My car was fine but I will never rent with them again because of a lack of respect and service.

DO NOT RENT from this company. We rented a car one month in advance. Got off the plane and they had no cars. 10 people were ahead of us also waiting on cars they had rented. We had to make other arrangements. Terrible experience. No cars. Crazy.

Fantastic rental cars and a staff who are always ready to be more than helpful. The rental automobile agent and agency made everything crystal clear by pointing out and explaining every detail regarding the the total accumulated and final costs. The agent went above overboard by finding out if I had comprehensive insurance coverage on my automobile through my present agent. Since I didn’t, the agent offered me comprehensive insurance coverage through their company.

Our experience was the worst I’ve ever had with any company. On April 23, 2021 I arose early knowing I had to put down my terminally ill 18-year-old kitty. I then drove 5 hours to get to my daughter’s place so we could drive to the airport for a scheduled 3 hr flight to Phoenix. We had already booked our car online with Thrifty well ahead of time with a pickup time of 5 pm. We arrived at the airport at 4:00 pm as scheduled, thankfully got a coffee before taking a shuttle to the car rental area. That’s where the nightmare began. There was a huge line for the Thrifty counter – no other car rental services had lines. I truly wish we would have rented from somewhere else. We should have been able to enjoy a good half day of seeing a city we haven’t been to before and finding our way to our rental in the daylight but that certainly didn’t happen. Instead we were in line over 3 hours when we finally made our way to the counter.

DO NOT RENT A VEHICLE FROM THRIFTY AT ORLANDO INTERNATIONAL AIRPORT!!! So this is how Thrifty treats their customers...."Customer Service" is clearly a foreign term and not a priority with this horrible company: Last week I rented a mid-size car through Thrifty at Orlando Airport for one week. Stood in line over 40 minutes to get the rental paperwork to go to the garage and get the car. I returned the vehicle in the same condition as it was when I took possession of it, upon return it was full of gas, no new damage and it was returned at the time specified in the rental agreement. I was directed by an employee which lane to pull into at the Thrifty return garage at Orlando Airport. I and several other customers in front of and behind me in the lane were all waiting our turn for the man with the computer to come down the lane and check us out.

Booked car rental for my mom using Expedia for Thrifty Car Rental at JAX Airport using her credit card. Got to the airport and Thrifty told me that per company policy, since I booked the reservation they needed my credit card to complete the transaction. I didn't have my card, only my mother's which we used to book the reservation with. Thrifty told me I would have to contact Expedia to change the reservation as they could not do it on their end. Expedia had a 2 hour wait and mom was exhausted. No other rentals were available. Had to rent the car from Thrifty at a $400 upcharge from what we booked with Expedia. We were basically at their mercy with no other options. The rental car was garbage and ran like crap. Do yourself a favor and do not rent from these guys.

DO NOT RENT FROM THIS LOCATION! TAMPA Airport. As with many others (MOST), I would not have given them even one star if I could have. Thieves. Plain and simple. And it looks like I am not the only one. Reserved a full size car on Hotwire. Reserved rate of 32.94/day for 2 days. After waiting in a backed up line the guy at the counter asks if I want a full size car. I said "is that what my res is for", he said yes and I said them that is what I want. He told me to go to a specific row and take any car in that row which is exactly what I did. Even approached an associate in the garage to make sure I was in the right spot.

I reserved a car about a month in advance for pick up at Atlanta airport. I arrived at the Thrifty car rental about 1:30. I didn’t actually get my booking until about 5:30. I reserved the car for 10:00 a.m. that same day. It’s obvious they must have overbooked at the location. They could have gave an explanation at the site to at least ease the people that were waiting for hours on in, but none was given. I will do business with this company again.

I would have given negative stars. The car that we rented had half filled fuel tank. But they charged for the full tank. And price of fuel they calculated was 9.99/ gallon. That is totally insane. Worst staff, worst customer service. I would rather prefer other companies which has higher rental car charges. But not this one!

Overall renting with Thrifty was satisfied. Customer service was very helpful. One thing that caught my eye was, the car was a bit dirty even though there was a sticker on the outside stated that the car was cleaned.

Double charged me after I had paid for rental with Travelocity. When I tried to resolve it they would not return my money and tried to justify it with taxes and insurance. Stay away. If I could give negative 100 stars, that would be accurate.

On April 1st, 2021 I booked a reservation for an SUV for Thrifty Car Rental. We were heading for a week of badly needed vacation after working nonstop for over a year. We were flying from Columbus OH to Sky Harbor International Airport on April 22. Our flight was delayed and we arrived at Sky Harbor around 11 pm. There was a HUGE line at the Thrifty rental facility. We stood in line for over 2 hours. Some of the people in line had waited 3 hours. At around 1:30 AM a Thrifty employee came out and informed the 50 to 75 plus people still in line they were OUT OF VEHICLES!!!!

I tried to pick up a rental car that I had purchased in advance. I waited in line for over 3hrs only to get to the counter to hear from the agent I would have to wait another 45 minutes before the car would be available. I finally walked out and called to get a refund, which took two days before I could actually speak to a human person. I was then told they would have to investigate if my flight was on time before I could receive my money. I asked the representative what difference did it make if my flight was on time (which it was) because I had stood in line for over three hrs.

I rented a car through a 3rd party, along with my flight I picked the car up in Atlanta at the airport. My reservation time was 3pm. When I got there the line was super long, when I got to the service counter I was called to the Dollar car desk, when I walked over the guy says "who you rent from Dollar or Thrifty, he then went through the reservation process. Never explained what he was doing nothing. He then told me he needed to see the card I used for the reservation so I gave it to him, he charged my card again so now there's 2 holds on my credit card, I didn't know this is what he needed my card for. He then told me when my car is ready they will call my name. I walked over to the side where there was around 25 to 30 people standing waiting. Time passed on and on. I stood in the airport waiting on a car over 4 hours.

Over this past weekend (4/16- 4/19) my husband and I were on our honeymoon in Myrtle Beach, SC. In March when I booked our trip we reserved a Ford Mustang Convertible or similar through Thrifty Car Rental. However what we got was a Jeep Wrangler with an oversized sun roof. We spend over $400 for something not even close. I'm 5'2 it was extremely hard for me to get in and out of this vehicle due to no running boards which is part of the reason we got a car. When I said something at check in they offered the one vehicle they had left...a Charger (still not a convertible). If I would have tried to change companies at this point it would have cost me almost double of the original cost. This is false advertisement as you don't get a convertible as you expect. I would never rent from this or Dollar (their sister company) ever again.

Thieves who have horrible business practices. I made a reservation online for a vehicle in Dallas. At the counter every employee had a bad attitude and were disrespecting customers. I went through all the paperwork and was sent to retrieve the vehicle from the parking garage, where there was no attendant or anyone to help. I found someone who was parking a vehicle and he told me where to grab a car from. There was only one vehicle available, which was dented and had scratches on the paint, I took pictures and video for proof. The interior was mostly clean but had a slight odor. After 5 days of traveling from the hotel to a corporate office we returned the vehicle. It's now been 2 weeks and I see a charge on my account for an extra 400 dollars.

I reserved a car through Thrifty. when I got to the reservation counter, 9:00 pm, tired after a long travel day, I found an hour long wait, even for a reservation. When I got to the counter, through my mask and the clerk's mask, I told him that I had car insurance and didn't need their insurance, as I've told many companies in the past. "oh, no" said the clerk, I still needed their insurance, at $33.99/day, for a total of over $290, as "my insurance didn't cover everything". He wouldn't let me conclude the transaction without purchasing their insurance. Too tired to fight, I just wanted to get out of there to finish the 2 hour drive to my mother's. Furious about this, I called Thrifty and they told me that I had to go back to Thrifty to re-write the contract. Sure, on my 3 day stay at the beach, I was going to get in the car and drive 5 hours round trip to do this. Ruined the vacation. Thanks, Thrifty.

Rented a car for three monthly periods. The third time had to return the car two weeks into the contract due to death in the family. Original estimate $640, final $1440. Filed a complaint with BBB and attached rental agreements and final invoice. Thrifty Customer Service replied about a different rental period. Did not bother to read the documentation.

This company is dishonest and deceptive. I have rental insurance through my credit card company which I have used in many countries and throughout the states. After arriving in Washington DC from Ireland with two teens, late at night, we are shuttled out to the Thrifty rental office where I am told they are adding over $700 in charges for insurance. They would not allow me to rent as I have done before and I had no choice. What is a person to do far from everywhere at night with your family? They forced me to accept and then I was stuck with the extra charges. Pure evil and pure dishonesty. My agreement gave a total price including fees and taxes, but that was not the case.

I paid for rental car in March with the understanding I would owe 150 dollars when I picked up the car, instead I was charged 444 more by Hertz. I guess they are the same company but not one thing they tell you is true, please read the fine print, they are out to take advantage of people.

Reserved a one way rental for 7 seater for Mar 27 with intent to fly from rental destination. Received several emails confirming my reservation and reminding me of rental - no actions needed from me. When I arrived at rental agency, single person at the counter let me know that there were no 7 seaters available. After much back and forth received supervisor phone number. No response at supervisor phone number. Call corporate customer service - once again received busy signal. Being busy weekend there were no other rentals available.

Rented from them in Dallas. Was NOT informed that they sell a "PlatePass" to pay tolls. Later billed 110 dollars (20 for tolls and 90 DOLLAR ADMIN FEE)!! Their business model is apparently to scam a small amount of money from people who will NEVER rent from them again??

I rented a car from Thrifty for 8 days. When I received the car it was filthy. I should have taken the time to report it then and not at my return. I returned the car cleaner then when I received it. I was charged an additional $200.00 for damages they said. They stated that I smoked in the car. So I got charged for complaining at return.

I prepaid for a rental car through Thrifty to be picked up at Phoenix Sky Harbor airport. When we arrived, we waited in line for 6 hours to get to the rental counter. Once at the counter it was another 40 minutes to get the car. There were about 200 people in line when I finally got my car. The rental agent said that most of the people behind us would not get cars due to the corporate office booking reservations without having enough cars. I have never experienced anything like this during travel. Basically, once at the counter we had to wait for a car to be returned and then cleaned. Terrible business practice. I will not rent from them again and I will not rent from Hertz, because Hertz is the parent company, and that is who gets priority when cars come in. Hertz had a similar line. Awful experience after getting off of a flight.

I prepaid a reservation for a car. I Arrived at The Montgomery, AL airport on March 12 To find the business closed and a sign on the counter stating because of overbooking they had no more cars and would not reopen for days. Checking, I found all the rental companies there had no more cars, essentially stranding me at the airport. Family who had arrived hours earlier and had driven two hours to the destination had to come back to the airport to retrieve me. While waiting I watched people arrive at the counter to pick up their car, but these people chose to flee instead of staying there to try and assist people. I am still waiting on a refund which should have been issued immediately. Worst company ever.

I reserved a car from Thrifty through Expedia to be picked up at the Tampa Airport. There were 3 people in front of me at the rental counter and it took almost an hour to get to the counter. They told me to go to a designated parking spot and there was no car there. I left the wife and luggage in the garage and returned up the stairs back to the counter. The agent, who was very nice, apologized and gave me a different car through Hertz. Problem is the Hertz car was in the opposite direction as where I left the wife and luggage.

I reserved a car through Priceline for Thrifty on Saint Barnabas Rd. Maryland. When I arrived at 10 am via Uber I was told that they didn't have any cars available so and that I could wait for them to pick one up from another location. I waited an hour and when I get to the counter to go forward with renting I am told I have to come back at 3 because I used a debit card to reserve the vehicle and they require a 24 hour wait. I come back at 3 via uber again and they tell me that they still don't have any cars. The front desk clerk tells me to call priceline letting them know so I can get a refund. I call priceline and they tell me that I have to email them and wait for a response in 10 days because they don't usually give refunds. This was just an overall horrible and stressful experience and I'm possibly out of my $160 because Thrifty didn't have any cars available for rental which is not my fault!

Had a confirmed reservation on 03/05/21. Thrifty didn't have any cars available, stranded me in Jacksonville, FL. Had to Uber to Brunswick, spent over $260 in ubers back and forth. Thrifty refuses to reimburse for the Ubers, they gave me a crap $100 voucher for a future rental. Like I am going to rent with this crap company again. Their customer support is awful. You can't call them, can't email them. I hope this company rots in heck.

If you rent a vehicle from Thrifty and pick up the vehicle on Sunday understand they are closed. Sign on the counter says to use the Dollar rental counter next door. Family Trip to Utah. We rented from Thrifty on Sunday 2/14. Picked up the vehicle at the airport. Tire pressure warning, losing air fast and the tire blew only 4 miles from the airport. Family in vehicle on the shoulder of the highway. We called roadside assistance. 45 minutes on hold and never spoke to anyone. Tried calling Thrifty and the 4 options available on the call to reach someone was a dead end. My wife and I both tried any number we could find. Took Uber back to the airport to rent another vehicle.

If I could give a 0 I would. I went in Salt Lake City airport with prepaid insurance thru Orbitz and $10 upgrade offer for rental car. They manipulated system to charge her my prepaid rental PLUS additional $45 per day upgrade fee plus additional $47 per day for insurance. Wife did not notice this until she left. When I called, their answer was - "Wells she signed for it". Highly recommend NEVER to use this location and make sure you read before they have you sign anything.

I rented a vehicle from Thrifty Car Rental in Memphis TN in October. When I arrived to the rental place I was asked do I want damage waiver and I said no because it does not make any sense to pay double of the rental by doing this. By the way I have never taking these services because my insurance is covering the rentals. Well, they put those on my bill without my permission and, I made a mistake by signing the agreement without reading it through. Will not do that again!

We flew into Tampa Florida Airport and had a car rented through Thrifty once we got there we were in line for 2 hours waiting to get our rental, while there only 2 employees which of course took breaks while the line was 60-80 people deep with no regards to any one waiting in line. Furthermore I had to leave early for a family emergency, calling to try and get a refund I was informed that they would not do that since we prepaid for our piece of crap car they had given us. I also am being charged $42.00 dollars for a quarter tank of gas that we used and also being charged $45.02 for a toll charge, the toll charge is actually $5.06 with a $39.96 administrative are you kidding me!!!! I am leaving a 1 star review since I can't leave a zero star. IN TOTAL I WILL NEVER RENT ANOTHER VEHICLE FROM THIS RIP OFF COMPANY AND WOULD SUGGEST NO ONE ELSE DOES SO AS WELL!!!!

Terrible company. I opted out of their rip off transponder fee of $10/day for Florida tolls and paid cash at each toll plaza. Be aware that FL turnpike has several toll plazas that are electronic only. Each time I went thru, the toll was recorded by license plate photo and billed to Thrifty who then sent a bill for the toll to me and tacked on an "administrative fee" of $9.99 for each toll. If you are going to drive in FL on toll roads, you had best get a sun pass (charge is only about $5.00 for the transponder). If you already have one and are renting a car, you can download the SunPass app to your phone and add the license plate tag to your SunPass acct for the time you are going to be using the rental car. I will never use Thrifty ever again.

Went to NY via EWR to bury my sister. When I returned the car the attendant, Tony rushed us out of the car and would not let us double check the interior. Walked from the car to the terminal which was no more than 100 feet. Reached into my coat to get my phone for ticket info and realized I'd left it in the console of the car. Returned immediately, no more than 4 or 5 minutes and the car was gone. Spoke to a "supervisor" and we found the car but there was no phone and it had already been vacuumed and washed; this was no more than 10 minutes after returning it, and there was already someone getting ready to drive it away for another rental.

I will never rent from Thrifty again. This was the worst rental experience of my life. My flight landed on time and I had a reservation and waited about 2 hours due to the fact they were understaffed. When I finally received my car it was not even cleaned. As we are in COVID, this was extremely concerning on my end. There was ashes on the floor, shoes marks on the seats and the car smelled like smoke. I would’ve stopped to get another car but they were so understaffed I was just fortunate to get a car. When I returned the car I was charged $400 and cleaning fees. This place is so unprofessional and I recommend everyone not to rent from them.

We rented a car from Thrifty. They charged me 400. Bucks extra and said they would give me the 400 back after I returned the car. The car was dirty, smoked in, windshield had a crack in it and two dents. I took picture before we left the lot. We return the car better shape than when we got it. Been home for 3 days after our trip. I got charged a extra 71. Bucks. So I called. They said it was a mistake and I should call my bank. Call the bank. They want to cancel my card. I’m like hmmm no. I call thrifty back. They said, "Oh sorry." Really? Still out a extra 400 bucks and now a extra 71 bucks. What a joke!

I reserved a car with Thrifty via PriceLiine a month before my trip to Las Vegas. I paid $379.42 and owe $100 and some change at the moment of pick up in Vegas. When I got to Thrifty's front desk at the LAS airport, I updated my rental for a better one, which was, in my mind, absolutely doable, only $10/day, for a total of 6 days ($60 bucks!). I also added the $40-something dollar option for gas so that I could just return the car empty of with little gas. This add up to another $250 AT MOST!.

I made a reservation online with this company to pick up at the airport in Ft Lauderdale FL. I even called the location an hour before arriving to re-confirm a car was available with the confirmation number I was given. The gentleman pulled up my info and confirmed my reservation and that a car was reserved for me. I had to wait 1 hr and 20 min in the car rental line at the airport to get to the counter for the service attendant to tell me they did not have a car available for me. This is absolutely horrible business. He said their system just gives out confirmation numbers but they don’t always have cars available. This makes no sense to me. Not the way to do business that’s for sure. Do not book with them!

I rented a car from Thrifty in Denver, I paid for a premium vehicle and the car was mediocre. Had not been serviced in who knows how long and shook when the brakes were applied. When I went to return the vehicle there was no one there. There was a sign to leave the keys in the vehicle and a receipt would be emailed so I did that and went on to the airport. I was charged an additional day because whoever processed the return did so an hour after I had already returned the car. It has been impossible to get a refund! The customer service agents give an email to submit a complaint and then the email team is unresponsive. I have never rented from Thrifty before and will never do so again. Go with Budget or even Advantage. They care about their customer service experience.

I rented a car from Thrifty Car Rental at Reagan Airport in Wash D.C. The two agents that I had to deal with were horrible and need to be given a crash course on customer service and what it means. I paid in advance for my wife to get a car in full, so all she would have to do was to pick up the car and go. She had to come up with all sorts of ID other than just the norm, which is a driver's license. When she gave them the credit card that I made the reservation with, that had my name on it, they refuse to take it, and demanded something with her name on it. All she had was a debit card, which the agent stated they would have to charge a $250 deposited on it. Why if the rental was paid for in advance? Which mind you was cheaper than the deposit they requested.

I would never recommend this company. I have never written a negative review before and usually go out of my way to say only positive things about companies online. However, I do not want my experience to be anyone else's. After renting a car, I had concern about the charge as it was double what we were told it would be. We were told that it was just a hold on the card but would not be the full amount charged. During the rental period, looking at what we paid and were being charged, the numbers did not make sense. We attempted to reach out to Thrifty during our trip but were unsuccessful through phone calls as well as on social media.

I arrived at Tampa International Airport to pick up my rental car. Everything went great from there. I got in the car and it smelled of smoke and trash so when I got to my destination I contacted Thrifty to let them know. Return the rental 5 days later everything went fine. Two days later when I got my receipt through an email they overcharged me $400 trying to say that I smoked in the vehicle and I don't even smoke cigarettes. When I told them the day I picked it up that it smelled of smoke and garbage so I called them to dispute the charge and told them. I called them to let them know about the smell in the vehicle. They said that I should have a number. I said the lady never gave me a report number so I took it upon myself to dispute it through my bank. We'll see how that goes.

We had a car rented for Dec. 2020. We had to cancel due to covid restrictions and Thrifty and Priceline are keeping the over 355.00 dollars. We will never even see the car. They will do nothing. Kaley Cuoco and William Shatner are rather misleading if not liars themselves.

I have already paid for the booking on the rental car. I know their policy was no change or cancellation, but due to updated COVID policies at the last minute, I am unable to travel. I merely wanted to change my rental car from one airport to another, and I was declined! I was not cancelling, I still wanted a rental car from a different location!! You would think during this pandemic that the company would show a little grace, be sympathetic with people out of work and no income! Instead, I have paid (credit card) for this service that I am not able to use now! The airline gave me vouchers for future use, which is awesome and greatly appreciated. I will never use Thrifty again and will let everyone I know (Retired Military) not to use their services!

Received an email from Thrifty this afternoon and they are refunding my $400. I am overwhelmed by their willingness to listen to my concerns and do the right thing.

Terrible experience. Booked through Expedia for daughter and boyfriend. Thrifty took advantage of them and charged card for $951.00 when booked for $296.12. Thrifty added full coverage insurance even though driver has full coverage and additional insurance purchased through Expedia. I was on speakerphone with Thrifty agent and daughter and boyfriend-told Thrifty to remove all insurance charges as they were unnecessary due to driver having full coverage and extra coverage purchased through Expedia. Agent said she removed. When I hung up agent then added on liability insurance-which was still unneeded as driver has full coverage and extra through Expedia.

MSP Car Rental through Thrifty - I rented a compact car for 9 days at $25/day. I returned my car with a full tank of gas one hour late and was charged $33.74, a full extra day (1.5 days rate) for being one hour late. I called customer service and also spoke to a supervisor and was informed that their policy is to charge a hourly late fee, but in my case they charged an extra day and will not give me a proper credit. This has to be illegal as they are unfairly charging me outside what their policy is to charge a customer.

I agree with the previous review. I have rented from Thrift many times. This past time, I returned my car three days EARLY, due to a COVID19 issue that forced us to leave from our vacation early. They charged us an early return fee, plus changed our $143 weekly rate to $109/ day! I called customer service, but they said there is nothing to do about it.

I rented a car in Florida. The price and condition of the car were both good, the service OK. None of the toll roads I traveled had human toll collectors (COVID?) only scanners. In section "O" paragraph 2 Thrifty offers the "pass-plate all inclusive service" which is available in a "few cities". So what happens if you can't pay the toll before you travel the road and you aren't in the "few cities"? Thrifty will pay the tolls for you plus a hefty service fee. In my case I incurred $6.00 in tolls and $29.97 in administrative charges (admin fee is 5 times the amount of the tolls). I don't know how other rental companies handle this situation, but this seems excessive. I'm sure this will happen to more people as humans are taken out of toll booths for health or economic reasons.

I recently rented a car from them. The representative gave me an agreement with small letters, looked directly into my eyes and lied that I'm going to be charged $200 for deposit. He asked me to sign the agreement and kept on moving around the security ribbon to distract my attention. He lied. (I guess, the office can see the camera recording which is a proof of everything that had happened.) I found out they charged me extra $67.98. When I called Thrifty they told me I signed this agreement. I asked them a question: "If you, guys, wrote in small letters in this agreement that a customer is supposed to sell a kidney to you, would it be correct?" There is no answer. That is a bad business practise to lie to your customers. It is disgusting. I want people to read this review before renting from them. Please, learn from my experience and don't make this mistake!

I was given a car when I ordered an SUV and the office is quite a walk so I walked back and forth a few times... I went online to cancel and of course I wasn’t able to so I called. The lady on the phone did what the front desk could have done but she was still unable to confirm a refund? I now have 3 charges for 1 rental.. Be careful, please check your junk email and credit card statements. I book online a lot, so no I didn’t hit book 3x. Check for multiple reservations for 1 booking and they don’t make it easy for you to get a refund, good luck, I’ll probably have to follow up with my credit card now for fraud.

St.Louis/Lambert location. The workers are rude. I sat for thirty minutes. And watch how they rent to friends and family members. One of the worker's smell like Alcohol and **. And he was a porter. Walk right in with a family member. He told his Co-worker, She didn't ask for nothing. I watched them slide money to one another. Then she told him don't worry with hands signal. I was floored. I had reservations not knowing I needed a deposit for two hundred. So the clerk had already swipe my credit card which was two hundred for the rental. I wasn't able to switch money around to my other card. So I cancel and went to budget. Got to budget rental. They tell me I have no funds available. I called Thrifty to see if they charged my credit card. And yes they did and I was livid. How am I getting charged for a car that I'm not driving.