Thrifty Car Rental Reviews

I would not recommend anyone to do any business with Thrifty. Their employees are thefts. You tell them you do not want any of their insurance plans and they straight up tell you they are not applying any and they do. I was charged $221.00 by an employee who took it upon himself to apply the charge with a signature on file. A signature that I gave because I thought I had to take the car off their lot. When I called customer service which is only open from 8-5pm and 1 customer service employee who answers the phone told me she understood what happened but could not help me. I could not believe it. I called twice and got the same information a second time. The first time I called customer service she referred me to my credit card company to dispute the charges.

We had not been on vacation of any kind in two years. Arriving at Miami airport, we proceeded to Thrifty Car Rental location. We had reserved our car with Expedia. Great trip so far. The woman working the counter could not have been less helpful or less personable. Miami is moving to "pay by plate" easy pass system, and is removing cash tolls on some of the major roads. We were offered an upgrade to include a "pay by plate" pass. $10/day. We were driving to Deerfield beach 45 minutes north. If I am driving out of the city, do I really need to pay $100 to park the car at resort? The woman at the counter shrugged an unfriendly "I can't help you with that." "You will have to stay on all local roads, or be billed back $80 for every violation"

This place is fraudulent 100%! First I prepaid for gas on Expedia only to go pick up my rental and have them say they have no record of my insurance and the attendant would not look at my voucher or reservation so I have to pay almost double for my insurance which originally costed $70. (Expedia returned the money I paid to them.) While I was there I made sure I paid all the toll fees plus my dad lives there and was riding with me. I get a bill 5 months later saying I owe around 80 bucks in tolls...2 of the damn tolls are for.5 cents!

My husband and I flew out to Las Vegas, NV on Oct 1, 2016 till Oct 6, 2016. We rented an suv through Thrifty Car Rental at McCarran airport. We turned our suv in a day earlier than our return rental date because we decided to return home earlier. When we returned the suv we were told that we would not be credited for the one day not used and that we would be charged an extra fee for returning the suv early. We had visited several of the national parks and the suv had mud on it - we were also told that there would be an additional charge of $125.00 to have the suv detailed. This is such a ripoff after paying close to $1000.00 for rental and insurance. We were very dissatisfied with the way we were treated and the employees acted like this is just business as usual. The employees didn't care about customer satisfaction, really weren't concerned in making any adjustments and didn't care if we used Thrifty in the future or not.

When I went to rent a car on 9/24 in the AM, everything went smoothly. However, I was not pleased with when I went to sign the agreement that the agent asked me if I wanted to pay in advance for tolls. I told her that I would not be driving around much during my stay. She told me that it would be to my advantage as there were tolls about every 15 miles in and around Orlando. That concerned me as I felt that I could rake up lots of money in tolls, so I did as she suggested at paid over $50 for the toll pass.

I booked rental with Thrifty and arrived at the airport to check in on September 29 2016, about 11:00 am the customer service rep (using the word customer service lightly) the woman's name is NANCY. She was absolutely the rudest woman I ever came across with car rental Co. I stood in line waiting. It was brief because no lines. This Nancy was at the In with Dollar rental and Thrifty was exit to it. I heard "next" so I began to walk toward Thrifty and Thrifty rep says "she can help you". This Nancy actually rolled her eyes at the Thrifty rep toward me. I seen her. It was downhill from there. She is NOT an asset to Dollar rental or Thrifty. She was nasty, poor eye contact, rude, and kept trying to make me pay more for what I originally booked.

Being charged for 700 dollars for 5 days. Had car for 2 hours. Reoccurring charges from a month ago trip. How do I get them to stop?!

This is worst car rental company I've taken time to deal with. They changed the verbal agreement made. When they asked to rate them the rating I wasted my time to make was changed to excellent. The corporation definitely out of consideration and total history.

I prepaid for a rental on the 7th July 2016. I then take the voucher to the counter to the day of my booking which was the 4-10th Aug. I explain to THE AGENT AT THE COUNTER that I have a voucher and it instruct me to pay 79.00 at the counter. The lady came to be bothered to serve me. She didn't take or look at the paper. She just ask for my last name on the reservations. She then quote the 239.98 price on the reservation and ask me for my credit card (before pass the card to her I ask her if she was charging me the amount she had said), agent then said "again we need your card to put on file".

I rented car over Expedia and returned it. Forgot keys in the car, called Thrifty.com while still on the airport and could return back to rental place and was told "just mail it overnight, not a problem". Then seen few days later I was charged $200 for keys. This is where one of the worst customer experiences I had happened: Called again, now I was said "we charge for keys, this is number for location if you want to discuss further". That number doesn't even have voicemail! Gets better - I call again, this time customer service representative says "I can open a case". I ask "can I talk with someone who has authority to issue refund" and this is where really unacceptable behavior began. I was told "you can talk with me. If you don't like it you can travel to Raleigh, NC and talk with manager"! At that point I requested supervisor.

Brought vehicle back one day early. Attendant said the bill was reduced to show a refund. It was reduced, to $49.00 instead of the $51.99. We were charged. Also, we paid an extra fee for a second driver; that wasn't refunded. Finally, the customer rep, when I called the company, informed me that there's a $25 fee charged for bringing the vehicle back early! When I questioned this, she became irate, unprofessional and her voice went up! Why wasn't this mentioned?? It benefits them to get the car back and get it ready, and they penalize the customer!

Prebooked a car rental via Thrifty's website for our trip to Spain. When I picked up the car in Seville I was encouraged to take added insurance. I explained that I already had all the insurance I needed and didn't want any extra. The agent printed the contract and asked me to sign. I asked if she had removed all insurance and she said yes. Since the contract was in Spanish, I asked about the various line items on the contract and she explained that here was a charge for drop off at a different location (agreed to by me) and the cost for gas if I didn't return it with a full tank. I asked about one other line item and was told it was the pro-rated rate for the car, since I only needed it for 5 days instead of the full week.

Scammers of extra charges. I rented a car through Expedia and paid for it in full. When I picked it up the lady said nothing of extra charges or insurance or fees. She simply asked me to sign my paper and gave me the keys. I assumed I was just signing what I had already purchased. I later found a $105 charge on my visa. Apparently the paper she made me sign was for extra insurance and premium location fees. She never offered me insurance as I would have declined it. I feel ripped off, even if only $105. That is unacceptable sales tactics!

I rented a car from Thrifty at the Raleigh/Durham N.C. airport. Does anyone read the 20 page document? As I was leaving the airport I learned that the toll booths were unmanned. I kept close track of my tolls and attempted to pay them when I returned the car. I was told not to worry that I would be billed. I sure was. For the $6.00 in tolls, plus the $15.00 EACH administrative fee!!! My $30.00 car cost an additional $100.00. I was never offered a toll gadget, did not know the area or that I would need same. THRIFTY is a deceitful biller! Calling for a BOYCOTT on this company. DO NOT RENT.

I rented a car from the Thrifty website and prepaid in advance. I pre-paid $170 for 8 days use of an intermediate size car. We took the Detroit Metro airport shuttle to the Thrifty pick-up location where we stood in line behind 15 other people. The counter was shared with Dollar Car Rental and there were only 4 attendants, 2 were very slow. After waiting about 30 mins. we finally got waited on. We decided to upgrade to a full size car - she first quoted us a high per-day upcharge. When we expressed that was too high, she was able to lower it and we said OK. The receipt I got showed a total of $228 - and at the time I couldn't tell if that included my prepaid amount of $170. I found out later it did not - so we ended up paying a total of $400.

I had a trip to Denver, CO for 7 days from Aug. 17-23, 2016. The "online booking" total for renting a car with Thrifty was $352.44, with $254.14 being charged upfront & $98.30 payable at the counter. After the trip, I was charged, instead of the balance of $98.30, an additional payment of $426.83. This, together with the prepaid $254.14, I had a total of $680.97 for renting a Mazda 3, which was the cheapest available. Here's what the additional charge was about: 1. besides my own auto insurance, Additional Insurance for dents & scratches only - $28.49/day ($170.94); 2. Toll Charges - $12.49/day ($62.99); 3. Fuel Purchase - $39.71; 4. Concession Fee Recovery - $58.80; 5. Other Fees & Taxes - $105.99.

Thrifty is trying to charge me a $15 processing fee for an "electronic toll" I supposedly received near Seattle. It seems they have some lanes that are toll but not obvious. So, they billed Thrifty the $1. Thrifty never gave me the chance to pay the $1. Instead they wait until nearly one year later to tell me I owe them $16! I told them I would not pay. So they said they would put me on a "do not rent list" utilized by all agencies. I see this as extortion to the nth degree!

We rented a car thru Expedia 8/13 - 8/18/16 from Tampa airport. Original bill was $176.00. We ended up paying $380. Totally unscrupulous and unethical billing practices. We signed the contract and put it in the glove compartment. At the counter, we were asked about refilling the tank, we said we would. We were asked about toll roads and we said we didn't know, end of discussion. We did have tolls for $3.75 which we paid at the booth. We later get a bill for $48.75 for tolls plus $45 in administration fees because we did not get receipts. No one told us we needed them. Because we decided to let Thrifty refill the gas, they charged us 9.99 a gallon, to the tune of $161.76. THE girl at the counter told us $1.86 a gallon. Apparently, that is not what the contract said. I can't believe they can do this, so Beware, NEVER AGAIN!

I tried to rent a car through Thrifty in Surrey, BC and was going to return it to the Calgary International Airport. I had been warned that there might be drop off fees so I phoned Thrifty and got a nice gentleman from a call centre in the US (I think - know it was not Canada) and he said there was no drop off fee. I then went to the Priceline Site which I had told him I was booking from and continued to complete my request. Not noticing that the time was 12 pm for pick up and return and I wanted 8:30 am. I tried to change it and it would not let me. It said it would send a confirmation to my email so I looked for it and found that I could phone a number to get it amended.

Their customer service is awful. Was misquoted rates twice by phone and was charged double upon returning rental.

I rented a car from Toronto airport on 9 of August 16 and I paid the amount cash in full and confirmed with Thrifty guy that there is no more payment needed. 2 weeks later I got my bank showing charge of the same amount to my visa card. When I returned the car the guy who received the car informed me that payment is due for payment and I surprised and went to the counter where I found the same ** guy on the counter I inquired about the payment and he told me with cool smiley face, "Don't worry payment is made." The Thrifty counter guy took my cash for himself and charge my visa card. This is apparently a fraud and I surprised how such big company with international presence do such thing. Whom to trust then.

Cheated at the counter. I have rented numerous cars in various cities but the Thrifty Car Rental in Cambridge Massachusetts has to be the worst. I was offered a device to prepay tolls. I said I wanted it, thought I had it, it was installed in my car, I pulled the handle to turn it "on" and later received a bill for $59. When I called the office the clerk was extremely rude to me on the phone and treated me like an idiot. I will not use this company in any city and recommend no one else seeking a car rental would either. In addition, when I purchased the add on, I was told I would save money as there were a number of tolls between Boston and Montreal... There was ONE.

Never rent a car from Thrifty. I bought package deal with my plane ticket 200$ for 5 days. We have to wait in line for 1 hour. Then they charge me extra 200$. I gave them back full tank but they still charge me. Their customer service very bad. Please don't ever go there. I always get from Hertz before. They are best. Bad experience.

Terrible Company. When our flight was cancelled due to weather they charged us $298 dollars for one extra day. Because of their confusing receipt system, we did not even know until months later when it showed on our credit card bill. ** company - very underhanded. Avoid this company.

I reserved my car online through Travelocity for $201.00 for the week. I also bought the rental Insurance from Travelocity which I always do and never had a problem. When I picked up my rental car Thrifty would not let me take the car unless I paid another $282.00 for their car insurance. My weekly rental fees went from $201.00 to $483.00 for the week. Travelocity made it right because they refunded the insurance fees that I paid them which were $70.00. Thrifty said that Travelocity insurance is no good it Texas. I don't believe they would have sold me insurance that is not valid in another state. Thrifty also charged me $30.00 to process a $2.90 toll fee that I accidentally incurred not familiar with the toll roads in Texas. I will never use Thrifty again!! What a poor way to operate a business.

Thrifty made a wrong situation right and corrected the invoice.

After pre-paying for a car rental that was put under the wrong name, the only available resolution was to add me as a driver. The prepaid cost including "all taxes and fees" was ~$190. The fee for adding a driver $13 per day. For the week that was $91. Plus taxes that was $136. However! As we added the driver at the airport, they then added a $54. Airport service fee. Original Total $190. With additional driver $380. Extortion. We decided not to pay.

I was charged a cleaning fee of $100 when I returned the car because there was a little bit of hair on the floor of the backseat. I took pictures (because it looked clean to me) and filed a complaint. They simply declined any refund because they said the facility told me about the fee. They had no interest in hearing the details. I felt totally dissed and ripped off.

I will NEVER rent from Thrifty again. Beware of cheap prices. I rented a car that was supposed to cost me $54.00 and it ended up costing me $127 because of their unethical business practices!!!

My family and I are very disappointed with Thrifty and its service. The experience we had in Guatemala felt as if their staff was looking for any opportunity to make us pay as much as possible. First one was the insurance we bought through Travelocity for the car was pointless as at the time we arrived to Guatemala we were told that we had to get a mandatory insurance through Thrifty that would cost almost 3 times more than we had originally paid, increasing the price of the rental by at least $200. Travelocity did an awesome job of refunding the original amount we paid to them.

It all seemed well and clean... Until 1 day after returning the car. The return inspection was fine, got the final receipt with $0 due; next day however, I got this: "Good day Mr. **. Upon further inspection on the vehicle you rented there was damage found on the passenger rear door a dent. You do have full coverage on your rental and, we will be investigating this. However could you please follow the link and complete the damage report and send it back to us via this email or fax. 902-873-2274 (Please note: Do not use fax number on report.) https://images.hertz.com/pdfs/VIR20150630.pdf. Why do they needed to ruin a recently good experience?

I was sold a false product by Thrifty Dollar's Blue Chip representative in person at the LAX Thrifty location. I was then double charged for this false product which froze my bank account, prohibiting me from using my funds. I was told I had a car to drive from LAX to Rapid City SD for 6 days for a total of $1051, then it was changed to $1062. I was told to drop the car off at Rapid City Airport. When I arrived at Rapid City to drop the car off 2 hours early, a Hertz representative told me I needed to drop it off on the other side of the state, another 6 hour drive. Hertz-Thrifty-Dollar's Central Office in Philippines kept hanging up on me and was told it was my fault for not catching Thrifty's mistake.

Most disappointing experience at all time with this car rental company!!! After getting off the plane, we decided to go and have some food before picking up the car, and guess what? We were told we are too late to pick it up and so our car is sold out to someone else! And now we can either wait for half a day for someone to may or may not return our type of car, or we must pay more to rent a more expensive car! Are you ** kidding me??? So this company does not only make profits by renting the car we have already paid for to someone else, but also makes profits by making us to pay 100 EURO extra to rent an unnecessarily more expensive car!! How smart is that! SO if you CAN NOT guarantee that your flight will be ON TIME, or you won't have any situation to delay your pick up, DO NOT USE THIS COMPANY!

Booked car rental as part of Hotwire vacation package. Got to Thrifty pick up at airport and the woman gave me my total (after she tried to upsell me on everything as they do) and I replied that my reservation was paid for through Hotwire. She glanced at her computer and said "No, the reservation has not been paid for." Instead of arguing with her I wanted to get out of there and decided I would call Hotwire and straighten it out later. I trusted what the Thrifty car rental rep was telling me was true. THIS IS WHERE I FAILED.

Prepaid for the "they choose the car" deal. Money taken out of my account and denied a vehicle when I arrived at the counter. When calling customer service no one would listen to my complaint. Had to get very irate (out of my character) and demand to speak with a supervisor who was still unhelpful. I will NEVER EVER rent from Thrifty nor the 3rd Party CarTrawler (too much of a hassle and very stressful). Would NOT recommend not even to my worst enemy!!!

My wife rented a car online through Thrifty Rent A Car. Since their 3rd party billing company, CarTrawler, is based outside the US our credit card company declined the charge. We received an email from Thrifty saying we had 24 hours to make a payment or our reservation would be cancelled. Our reservation was cancelled in less than 5 hours. I called Thrifty a couple hours later to reinstate the reservation and they said I needed to call another number but I was not told I would be calling a different company. After going back and forth with CarTrawler, I got my reservation reinstated. However, they did not say the reservation would be held by a different company. I also verified that it would be for the same amount and the same economy class car.

I rent an online car with a price, page and then in the office of airport West Palm Beach Florida, I was loaded with 75 percent more. According to them safe, lost, or absurd things that I had to pay that. I never happened to me before, ahh, and office phone is out of service!!!

I prepaid for car hire with my Ryanair flight many weeks prior to arriving at the airport. There was a long queue of people at the desk and an argument had broken out at the front of the queue which upon investigation was over the last car! This did not bode well. There were several Hertz/Thrifty staff around so I pulled one to the side and asked him if there were any cars and he said 'NO'. He also told me and a group of other renters that there were no cars available, but we could rent a similar vehicle from one of the other companies in the car hire hall and Hertz/Thrifty would refund the money when presented with the receipt upon return of the car. I did not feel confident about this so asked him twice more to clarify, but he assured me that we would get refunded. He took away my paperwork, stamped it with a Hertz stamp, signed it and wrote 'no cars'.

I booked a car using the Thrifty Car Rental website. I prepaid the booking for a lower rate, but was unaware this meant a third party would be processing the payment. The flight was cancelled and the process to get a refund was nuts. Thrifty was no help, agents said the confirmation number was invalid. I was transferred multiple times. All to overseas locations. I used the "managed booking" format and never received confirmation of refund process or even acknowledgement of receipt of my request. Will never use Thrifty again... or prepay any car.

Shortly after picking up my rental car from the Thrifty rental location close to me, I began to hear a noise. I ignored the noise at first thinking the roads were just not very good. After driving a few more miles I noticed in my side mirror that the bumper had been flapping in the wind. I pulled over to check it out and call thrifty. The agent I spoke was very nice but had a horrible suggestion that I could just keep the car and use it even though the current state was not desirable.

In January of 2016 I rented a car at the Miami airport because my car was undergoing repairs. I choose Thrifty because they advertised a $9.00/ day rate. The women at the counter was confused about my reservation and had trouble with the computer. She was also wearing the shirt of a competitive car rental company. After 3 or 4 days I decided to extend the rental period so I called the number provided and told them I wanted an additional 4 days. I asked what the rate would be and they told me it would remain the original rate of $9.00/ day. I extended the time a few days later by phone and again I was told I would be given the rate that I currently had.

We rented a Ford Galaxy on May 23rd. Two days later while driving on highway late at night, the front tire blew up almost causing me to lose control of vehicle. We tried to change tire but we could not remove tire from underneath trunk. We called Roadside Assistance who had same problem. They had to tow our car with 6 family members to their garage where it took them over one hour to change tire. They also said there could be more damage than tire to car and recommended not to drive very far. Also said the take car to a garage.

I rent a Nissan and got Toyota Yaris. No cruise, not able to adjust the mirrors from driver: Somebody has to do it for you. Not able to open trunk from driver seat. You have to get out, turn in the key and then open the trunk. I do not remember how many years ago we had the car without such simple devices. More than that I was charged extra almost $40 for some fee that was never mentioned, before I paid for rent online. And rent was very high for such car. It does not worse it. It was appeared that I paid $4 for every mile I drove. It is much more expensive than if I took a Taxi. DO NOT EVEN THINK TO HAVE DEAL WITH THRIFTY Car Rental.

I booked a compact car for pick up at Houston Airport. I got a tiny car with no trunk space to keep two suitcases. When asked for a car with trunk space, I got a Corolla, but for an additional charge, which was more than the original rental price. I don't want anyone else to have this experience. Beware of Thrifty's Wild Car promotions.

The van was ok, but buried in the renters agreement was a $15 per toll charge for using Florida toll roads. That's $60 in addition to the measly $5.64 in tolls I owed. The $15 is an administrative fee. This is not a good way to retain customers. I choose to work with companies I can trust. Thrifty is not one of them. It's a shame, because until I got the bill in the mail, I would have recommended them.

The phone staff are extremely unprofessional. This is going to sound extremely racist but just read it for what it is that there are a bunch of Filipinos that barely speak English answering the phones and giving the wrong information out as when I get to the front counter I'm confronted by more Filipinos who barely speak English and tell me completely opposite of what I was told on the phone. When I scheduled the car to be picked up the man on the phone said the deposit was only going to be the amount of my rental which was $99.50 so I deposited $99.50 extra to allow for the deposit on my card. When I got to the rental car Merlyn told me that my deposit was going to be $300. To quote her when asked why, she said "I don't know it's because you use the MasterCard and not a Visa." This almost caused my travels to be cancelled. What if I didn't have the $300 for a deposit?

I researched which car companies I could rent from with a Debit card at the Philadelphia airport. Thrifty indicated that you needed a credit card or you could use a debit card if you are a Thrifty Blue Chip member. According to their general policy (first accessed 6/13/16 and quoted on 6/21/16) "Debit cards are not accepted at the outset of a rental to qualify for rentals in the New York Metropolitan Tri-State Area and the areas of Hartford, CT, Philadelphia, PA, Boston, MA, Detroit, MI, and select locations in the Baltimore, MD area unless You are a Thrifty Blue Chip member using a debit card in Your Thrifty Blue Chip profile." So I set up a profile and rented the car selecting a prepaid option (originally I opted for a specific car but the website signed me up for a wild card option instead). The prepaid option was processed by Cartrawler.com even though everything makes it appear as though it is via Thrifty.

The worst company I have ever dealt with. Everything seemed fine to start with. The clerk went through the rental, we pre authorize a card as apparently this is standard and all will be released when we return and we went to collect the car. We were lucky as we had picked the midsize SUV range and all apart from one were cheapo Jeeps. We got that and went on our merry way. We drove through the fast pass toll roads without a care as we were told we settled the bill at the end. No worries about a car fault as our rental included roadside assistance.

I could give them a lower rating I would. I totally detest the idea of doing business with Thrifty Car Rental ever again. I would tell any and everyone I know to not rent from Thrifty Car Rental. They are the rudest people I have ever had to deal with. I reserved a car for a trip and every time I called I had to speak with someone whose native language wasn't English. That within itself was a problem - not because their native language wasn't English, but because it was so difficult to understand them. They talk fast with no regard to the fact that they have this thick accent and everyone is not accustomed to listening to them talk with their accent over the phone. They become irritated when you ask them to repeat themselves, instead of just speaking slowly and clearly, making sure to articulate their words from the beginning.

This was a horrible experience. It first took me over an hour to get my car and I had reservations. They only had one person at the desk. Got my car finally. Enjoyed my travels and returned my car, flew home, and then I noticed a $800 charge on my credit card!!! I called and they said I had damaged the car, when I walked around with the rental guy checking the car for damages and he never mentioned anything! I called and they refused a refund and I have put in multiple complaints to the company and have receive no response. NEVER RENT FROM THRIFTY.

I reserved a car online for some employees for a job out of town. When I reserved the car I declined all protection plans. I called the 1-800 number because the agent pushed my employee to purchase the protection plan. Our fleet insurance covers them for work related travel in any vehicle. Thrifty charged my employee $900 to his personal account. The "agent" I spoke with was very unhelpful. I asked to talk to a manager who did nothing for me then hung up on me when I told her she had done nothing for me. Horrible customer service, and shady practices. I will NEVER rent from Thrifty again, and you shouldn't either.

Think twice before booking through Auto Europe! Made a booking for Amsterdam Schiphol with my debit credit card. Never ever had problems with the card all over the world. The rude lady at the Hertz/Thrifty counter refused my card and did not even offer alternatives. She did not even accept a cash deposit. She said I could claim my money back and I did not get my money back. So no car and they kept my money. Never ever again!!! Rather spend more money for more professional companies!!!

I rented a car from Thrifty at the Hilton Head airport. When I picked the car up I was charged a $200 deposit because I was using a debit card instead of a credit card... news flash, not everyone has nor wants a credit card! I was told I would get this back when I returned the car. I needed to get 2 extensions for the car. The first I did over the phone and the second I had to do at the airport. At no time was I told I wouldn't get my $200 deposit back nor was I told the car needed to be returned with a full tank of gas. This would have been great info to share either when I picked up the car or during the second extension. This was my first experience using a rental car from Thrifty but it will most definitely be my last. I'll never recommend them to anyone.

I booked through Hotwire and got what I thought was a very competitive rate for a rental. I actually called almost a month before trip to confirm everything and I spoke with a rep in regard to transportation from airport to rental vehicle location. I was assured that someone would be available to take me to rental. That was the first lie. 2 or 3 days before trip I wanted to confirm and try to make reservation to be picked up and taken to rental location and I was told that because this same company has location at the airport I was not eligible to be picked up by the shuttle. I asked if my rental location could just be changed to airport and they informed me that it could be, would not be able to honor the same price as they have a different inventory so changing the location would cost me an extra $200. I arranged for my own transportation to and from original rental location.

We had a terrible experience with this company! We rented a car from Thrifty in March of 2016. After arriving on a late flight into Tampa we walked to the Thrifty ticket counter. Thrifty and Dollar Rental apparently have merged, because both ticket counters were taking customers. The line seemed short, maybe four people in front of us, but the three customer service reps seemed to be having difficulties. By the time we got to the head of the line we had waited over a half an hour. One of the reps told us someone would be with us shortly and promptly left. By this point there were other people in line in back of us. I worked retail for many years and never would I leave when there were customers still waiting to be helped.

Just return BMW x 5 to Heathrow Thrifty. At beginning of rental, refuse me for any insurance cover. Charge me for 2000 pounds straight ahead as deposit. At return, find a scuff at alloy. Charge me 85 pounds. Find a 10 cm tire cut for front tire of R20. Charge me 600 pounds.

After I arrived to the airport in the Dominican Republic on a Saturday morning at 3:30 am, I found out that the SUV that I rented was gone and that the rental company did not have any SUV available at that time. While I am getting ready to argue with the irresponsible employee who did not reserved my rental even though I checked in the day before, an employee from Thrifty approached me with a pleasant smile and a pleasant attitude and offer to help me.

We reserved a car with Thrifty for 3 days in Puerto Rico at San Juan airport. The price of the car was $21 a day. However at reservation we already had to pay $98 total including taxes and fees. These were already cost that were obligatory. But then we arrived at the desk to collect our car and we had to pay a whopping $33/day for forced and obligatory insurance bringing our bill to a preposterous $200 for 3 days. I have never rented a economy car for that much money!!! Furthermore the service was very fresh and unkind.

I rented a 7-passenger vehicle through a third party, but they didn't have a car that size available when we arrived. They eventually got one from Hertz. But we waited over an hour and in the meantime, they tried giving us smaller vehicles--we already paid for the larger one. Also, I bought this online and paid for it, but Detroit airport had to have a major credit card for a deposit. I don't carry one. I would have lost my reservation, but fortunately was traveling with my parents and could use his card. The car my dad rented had a jacked up wiper and we drove through the hardest rain I've ever seen. They will stick it to you with filling up with gas. $10/gal if they do it. What a rip-off. Renter Beware!!!

My husband I rented a car from Thrifty, of which we are a blue chip member. On route to our destination, we had to pass thru a toll station. We pulled up to the cash booth, to only realize it had to be exact change, so we backed up and went to the next booth. With a lady in attendance, we paid the $1.50 and continued on. We did not go thru any more tolls on the trip. When we arrived back home a letter from Thrifty was delivered. It stated we didn't pay the $1.50, with $15.00 admin fee. I immediately called to straighten this all out.

This company needs to close! There should be an agency that monitors all these complaints and penalize these companies that are substandard. I made a rental car reservation online a few days ahead. When I got to the airport rental car kiosk, I was told that there's no more available cars and I was told to wait 20 minutes or so to find out if they will have a car by then. I was so furious. I told the lady at the counter that how this stupid thing could happen. She said it happens all the time so it's not a big deal for her. She said "I'm sorry but you can cancel your reservation if you want." I checked the other rental companies but they have no availability for other customers but the ones that made reservation.

So I'm sitting at the airport in Little Rock, AR with some time to kill. The experience with Thrifty still fresh on my mind. Started with pickup, rude ** lady treated me like garbage. She complained that she was tired and didn't get a chance to eat. She was like 300 pounds so, I don't want to hear it. She was upset that she had 3 people in her line and every time she tried to eat, another customer would show up. I was nothing more than a burden on her. She gives me the paperwork and tells me I have to pay an additional $25.62 in fees. I booked through Hotwire and paid the ENTIRE balance in full but she said it was airport fees. Whatever. So I get to the car. I laughed when I saw it. I don't remember the model but it was that tiny Chevy that looks like half a car. It was filthy! Stained seats and dirty napkins. It was obvious someone smoked in it but I was in a hurry and after seeing no major dents or scratches I took it.

My wife and I rented a car from Thrifty at Atlanta airport last week. It was a six day rental. We were going to drive to Nashville to visit friends after finishing up a business meeting I had in Atlanta. Our flight arrived into Atlanta late. When we got to the car rental station, the counter was closed. There was a number on the counter which I called. No one answered. After asking agents from other rental companies, we were informed that we had to go back into the airport and do a whole circle to find another Thrifty counter that was opened. Let's just say the process of finding this "other" Thrifty counter was not easy.

I rented a car from Thrifty for my family's vacation. Our flight information changed, so I decided I should call Thrifty and inform them. I spoke with Vangi at 312-843-5786 (LOCATED IN THE PHILIPPINES), she adjusted my pickup time and informed me it would be an addition $110 for the day. I asked why and she said "You are renting for another day (2-hour discrepancy)", we agreed to disagree. I said, "Fine, cancel my order and I will take my business elsewhere". She cancelled my order and said "You will receive your money back in a few weeks"??? I asked her why would she cancel an order and then tell me my $$$ would not be returned for several weeks - she had no answer.

A long complaint about a horrible company: Ordered a 7 passenger vehicle online through Expedia to be picked up in South Beach on morning of April 24. Arrived April 24 and the location had no 7 passenger vehicles at the site. They were extremely rude and the best they could offer was to give us a 4 passenger car to go exchange at the Miami Airport. Drove from South Beach to Miami Airport to exchange the car for a van. Drove the van from Miami Airport to Orlando for a work conference. Filled the car up with gas close to the drop-off location. Went to drop the car off at the Doubletree Hotel Thrifty Car Rental location in Orlando. We parked the car and went to drop off the keys at the Thrifty desk in the hotel. We waited for 15 minutes (during business hours - from about 5:15 to 5:30 while closing time was not until 6:00).

I had called Thrifty Car Rental to book a car and asked for loss damage waiver price. The lady told me it was 14.95$. I checked the website and there the price was coming as 26.95$. When I called again for the difference, she told me that it was because of the localized quote and I will be charged 14.95. I confirmed the quote and next day when I went to take the car, another lady told me that it was 26$ for insurance. I asked for the difference and there she told me that 14.95 covers only the first 500 of loss. I was stunned since I had relied so much on Thrifty that I had not booked any other car.

My issue started before I even left for vacation. I called to confirm reservation of a rental car, as I booked a package of car, flight, and hotel for a stay in Texas. I asked the woman what my charges included, she said she couldn't help me with that because I purchased the rental through another company. She said "Well we do charge you the amount of the rental plus 15%" and I said "Ok I'll call Travelocity to see what my bill was to calculate the charges to be billed at the time of pick up". I was told by Travelocity I had the economy car for the 5 days for $41.04. Ok so I called Thrifty back just to confirm that 41.04 was all I would be charged + the 15%. The lady who I talked to this time said she couldn't tell me amount because a 3rd party booked the rental but confirmed that it is are rental price plus 15%...

Rented a small car for a few days. When I arrived in the evening for day 1 the girl at the counter pushed a new truck on me that I did not want. She said that was what they had and there would be no extra charge. I drive 2 miles and get stranded. They would not come help me and I had to use my AAA. Then they switch the car out and tell me I owed them for a tire plug. They check me out and I see a huge 278.00 fee on my credit card. I was not told anything about it and they told they would take off the charge if I signed a form that said I owed them 25.00 for a tire plug. The form was in small print that you are initialing different boxes that if the tire is more you will owe more. They told me nothing about needing a new tire and have no evidence that they got a new tire.

I returned the rental car to the Wilmington, NC location during hours on April 3rd and everything checked out, there was no damage and the gas tank was full. Yesterday, I received a letter from a debt collector claiming that I owe nearly $300 for a damaged windshield. The claim for this damage was dated April 11th, eight days after I returned the car. Thrifty is trying to get me to pay for the damages that happened while the car was in their possession because I did not purchase any additional insurance on the car.

I rented a car on my Visa at the airport but declined their insurance as my credit card covered that. They gave me a car where there was only a 1/4 tank of gas. They failed to mention that all gas stations between there and my first destination were closed at that time of night. It was only by God's grace that I arrived at my first destination on fumes.

I made a reservation for pick up at Tampa airport. I arrived to find Thrifty counter closed; "no agents available!" I had to rent from another car company by walking up to their counter cold. In what universe is this acceptable?

Through Expedia we rented a Mid-size car at Phoenix Airport. Upon arrival, the agent recommended a Full-size vehicle because of steep inclines to the Grand Canyon; this increased the cost $80. Luckily we requested an owner's manual because the low tire warning light was on when we left our destination and we had no idea what that icon meant. Upon return of the car at the Phoenix Airport, we found $99.83 additional fees charged which we were never told about (concession fee recovery, $6/day facility charge). Even after we stated we would NEVER use Thrifty again, the agent didn't acknowledge our displeasure of the cost being $234.50, instead of the $135.67 (plus an $80 upgrade we aren't sure was really necessary) on our rental confirmation.

Car was not ready when scheduled. It took 2 hours to have a car available. I was trying to get to my sick grandmother and was tired and ready to get on my way to my hometown 3 hours away. They rushed me through the paperwork and circled the very hidden actual cost when I wasn't looking and put all the paperwork inside an envelope. When I asked for the total insurance cost, I was advised it would only be $38 but was never advised it was a daily charge. Had I not been tired, angry for the delay and desperate to be on my way, I would had looked at every sentence of the paperwork, instead I trusted them and paid for it at the end. I paid less than $30 for the vehicle rental and paid over $300 in insurance add on. Never again will I use them!

I rented a car for $211 over the phone. When I was done it cost me over $500. When I picked up the car in Orlando FL, the guy at the counter informed me that I HAD to purchase the additional insurance at $13+ per day (state law). Then he stated that if I did not pay an additional $52+ for the pre-paid toll pass that it will cost me almost $100 in the end, based on where I was traveling. Truth of the matter is, I spoke with a lawyer in my hometown since then. Both NY and FL are no fault states so I did not need the additional rider at over $98 for the week. Also, I only went through 2 tolls, leaving the airport area, and never went through another toll based on my travel. I paid $52 for a few $1 tolls.

Lame front desk reps. Then they just send you out into their parking lot where I joined more than 20 people waiting for their cars. No one from the company anywhere in sight. Turns out there was one working. None of the cars were ready. They had to wash each car before they brought them to the line of people waiting. Will never rent from them again. Unless you have plenty of time to waste use another company.

I had a free rental from AutoNation while I was having my car worked on. When I arrived they gave me a Fiat500 which is a small car. I drove it to my job and back to the Rent-A-Car place which was about 20 miles. They said I used 2 gallons of gas and were going to charge me like $12 - a Fiats gets 45 miles to the gallon. I said I only drove to no more than 20 miles. The agent was rude and accuse me of lying. I asked him about the mileage on the car. He did not respond. Horrible horrible service. I end up walking to the dealer.

On March 30th I rented a car from Thrifty Car Rental Company at Bush international airport Houston. The car was returned at the same location on April 3rd, 2016 at 11:18 am. I left my camera bag, with all its contents, in the back seat of the rental car. Within 20 minutes my wife returned to the Thrifty car rental counter and asked for the camera bag. Camera bag had been stolen by Thrifty staff and was never located.

Horrible experience with Thrifty... Vacation turned into a nightmare due to incompetence... Rent a car for 7 days and received a harassing phone call every day stating we never returned the car... This began after day two! Our contract stated 7 days... After each phone call, we were told we were correct... well duh!! We knew we were! Unnecessary aggravation and stress! Don't rent from Thrifty!

I booked a mid-size rental car online. The mid-size care online show it will hold 5 passengers and 4 suitcase. When I picked up my car they gave me a Kia Soul which will only hold 2 people and 2 small suitcases. I challenge the rental and they said "At this location the Kia Soul is considered a mid-size." I can't believe it. Nowhere on the site when you book does it say size of car will vary by location. Kia Soul is an economy car, not a mid-size. "Bait and Switch," I will never rent from Thrifty again. Renter beware.

This company charges a $15 administrative fee for every toll charge you incur during your rental. I had $21 in tolls and $105 in fees. There was no mention of this during my checkout process and it seems like that would be a pretty large detail to not disclose to someone. They make their money on screwing over the customers, that is why their rate is so low. I could have rented a nicer vehicle from a less crummy company for the price they are charging me in fees.

Terrible company to rent from! I arrived at Atl and was charged $322 for a 3 day rental. Online would have cost $43 per day total of $129. Was charged for insurance I did not want! Do not rent from them. Unethical business practices!

Filing a complaint, you get the runaround. Going to BBB, we got no answers but never rent from Thirfty and most certainly never do prepaid. They keep your money and refuse to refund any of it at all.

I will never rent a car from Thrifty again. Let me tell you. There is nothing thrifty about Thrifty. We visited Seattle in early March 2016. We were told that, that we could purchase a full tank of gas for ~$32 and not have to fill the tank before returning, or we had to fill the tank within 10 MILES of the airport and provide the receipt to prove that it was filled at a station within 10 miles. If you chose to fill up on your own and bring it back low or further away than 10 miles it was $14 per gallon to refuel. It was ~$2.00 per gallon while we were there. We rented a 2016 Ford focus. First off, I filled it for like $28 dollars so the $32 was more than the cost of fueling. Then we returned it with almost 2/3 of a tank lost on that deal too. So now, I’ve got $20 of fuel I paid for in the car, plus the $32 of fuel I paid for when I was fear-mongered into believing that I would be better off paying them for fuel, than finding it on my own within 10 miles of the airport.

Rented a car at RSW Ft Myers FL on 3/4. Quoted a price of $774 for 15 days (+gas). Spouse had to return home for family. First hassle involved changing main driver. Required to drive back to Sanibel Island, get car and drive back to Ft Myers. Told need to return this car and take new car. Charged 455.58 for 5 days as "broke contract". Not my idea to take different car. Was told this was my only option. Drove car off lot. Six hours later car would not start. Rep then said she would give us break and charge us the corporate rate for Boston Red Sox. All kinds of different charges on agreement which she said would be included in base rate. She wrote on rental agreement in gel pen (illegal). When car would not start, called roadside assistance. Could not tell me when help would arrive.

The car was great but we were charged way too much money and spent our 3 day vacation calling them trying to get it fixed. When it was fixed we had to end our vacation early because the refund would take several days. We told them they ruined our trip and they did not want to fix the issue. We had to demand something be done and we are still waiting to see what they will do to accommodate us. DO NOT RENT FROM THEM! No matter what state they are a horrible company. I don't understand how they can just take people's money and it's ok? I will be calling the BBB today!

Don't ever extend your car rental contract with Thrifty! I called Thrifty Customer Service in advance to extend my rental return date, which they approved. HOWEVER, they applied a $39.00 admin fee without informing me (they say this is permitted in the fine print of the rental contract), and just slapped it on the final charges as an "Overdue Fee". $39.00 admin fee to extend a $17/day car rental is excessive. Adios Thrifty! You got me once, I won't rent again from Thrifty.

After spending $751.00 on a Thrifty car rental, why does a $30.00 "admin fee" on a $2.43 toll get my back up? Because I realize Thrifty's marketing wizards believe they are being cute by pulling in this back-door revenue while advertising cheaper rates. Well, Thrifty, for the sake of this sham, you're on my blacklist forever. No more will I rent a not-so-thrifty car.

Rented a Thrifty Car in Atlanta on March 16, 2016. The agent asked about additional insurance and I declined and told him I had purchased rental coverage from my own agent. This is something I have done for many years. I always decline additional insurance. When the total bill was much higher than what my confirmation said I questioned him and he told me it was because of dropping it in Florida.

My first complaint is about the woman who checked me into my rental car. When asked if I would be taking any tolls my response to her was "I do not know" and she asked me where I would be going. I told her I was traveling to OKC and she told me that I did not need a toll pass. That was the extent of the conversation. Then when I get home, I receive a bill in the mail for $63.70 for $3.70 worth of tolls. When I called the number to dispute the charges I am offered to pay $37.40 instead. Why would I pay an amount 10 times the charges?! I then called the Thrifty phone number to speak to a representative. She told me I needed to contact customer service at 877-365-5271 and Yolanda answered the phone. She was extremely short with me and all she wanted to do was transfer me back to the people with Plate Pass, and that's exactly what she did (while I was still talking).

I was very pleased with the overall rental experience as far as the car goes, clean and in good condition. However the customer service at the Cleveland Hopkins Airport location left a lot to be desired. After being lectured about tire replacement of all things (never heard that one and have been renting cars for business for many years), I was told if I wanted to cancel it was not too late! It was too late as I was heading out of town for a week at that time and did not want to go through the process with another rental company.

Apart from the cost of the car being much higher than quoted, I was in a minor accident, and my seatbelt didn't work. I was thrown against the steering wheel and hit my head on the windscreen. Luckily I wasn't going that fast, so only ended up with a lot of bruising, whiplash and minor concussion. I complained to Thrifty who put the car on legal hold and asked me to get an 'inspector' to examine the car. I couldn't find a qualified 'inspector' within their time limit, and the people handling my case do not answer their phones or return calls. Therefore this car has now been released and is back in circulation. This could be fatal if someone has a higher speed crash in this car. Needless to say I am disgusted with the actions of this company.

Rented in Houston, 10 days - originally intended to drive to Ft. Lauderdale and return there; total price quoted was $33/day, plus fees/tax and a $520 intercity fee for taking it to Florida - total charges $1205. I was OK with all this because with multiple people in the car, it was still cheaper than flying. Because of flooding in Louisiana, decided to change plans and fly to Ft. Lauderdale, so I returned the car in Dallas after 3 days. The daily rate went from $33 to $110, and my total charges were $480, even though I no longer had the big intercity fee, and was renting for 7 less days. I looked online and found that I could reserve the same car, same pick-up/drop off, 3 days, with the daily rate being quoted of $22, and total expected charges of $253. Interestingly, the website quoted 10% rental tax, but I was charged 15%.

There was no shuttle service when I arrived at the Orlando Airport which I was never told and besides they kept telling me that shuttle service will pick me up to take me to the location where I booked for my car rental. I was out of an extra 90.00 dollars to get to the location to pick up this car! My car rental was suppose to be 165.05 but since I could not return the car back to the location where I picked it up because there was no shuttle service they charged me another 30.00 to drop it off at the airport!! In total they charged me 196.00! Then they gave me a car that was similar to the Smart car--that's how small this car was! The Chevrolet Spark! HORRIBLE HORRIBLE HORRIBLE. Please do not rent from this company. No one helped me at all!! Rude as hell when I went to pick up the car at their office!!

Rented a car at the Oakland Airport and when I went to pick it up advised the car I rented wasn't available and I either had to downsize or upsize. Downsizing wasn't an option as I wasn't driving a Smart Car so upsized. Instead of honoring the price on the original rental charge they told me I would have to pay an additional 10.00 a day for the bigger car. When I tried to complain, the sales agent gave me attitude and basically said take or go elsewhere. When I called their corporate office they sided with sales agent and told me there was nothing they could do.

When you make your reservation online, and when you call Thrifty over the phone, you are given a set of requirements and terms and conditions to review. When you get to the agency, they tell you that those do not apply to them and you must purchase like $800 plus worth of insurance and coverage. I called the Thrifty 800 number again to double check my info and talked to their international division and they said that the insurance coverage offered by Thrifty was optional and I had the right to decline as long as they could put a credit hold on my credit card.

This is by far the worst company I have ever in my life dealt with. To begin, I received my vehicle as requested. A day later, a mirror was stolen off of the car, so I reported this immediately. When I did this, I was told to take my vehicle back and exchange it for a new one, which I had done. When I exchanged my vehicle, I was given a vehicle of much less quality than the previous one I had reserved. I was taking this car over 3,000 miles so it was important that I had the car I felt safe and comfortable in. I explained to Thrifty that I was unsatisfied with the vehicle they have given me and they told me that I would be able to pick up a vehicle from another location. So I called another Thrifty and explained to them the situation. They said they would be happy to accommodate me and that they had the vehicle of the class that I had wanted.

Reserved a car for 5 days with an estimated charge of $110.53. Plans changed and had to return the car a day early and they charged me $586.53 for the car. Pulled a rental rate out of thin air of $146 A DAY. Looked on their website several times and the rate for the car I rented is NEVER more than $50. They charged me 3 times as much as their maximum advertised rate. Customer Service totally unresponsive. NEVER AGAIN will I use this company and neither should you!

Unless you know 100% everything about your rental, are on your A game, and prepared to argue; pick another company. I set up the rental for my mother who has medical problems that include PTSD and anxiety issues. I hates to travel but had to go see her dying father. The plans was really late and she was already frazzled. She had never rented a car before so I told her to just hand all the paperwork to the agent at the desk. I had purchased insurance and all she should have had to do was sign and go, but the woman at the desk adds insurance and doubles the cost of the rental.

They were friendly at the counter in San Antonio when I arrived... The total cost was suppose to be 173.60 Payable at counter. Was suppose to be 70.98. I didn't know that my wife had already paid 102.62 online. When I got my bill for 204.47, it didn't seem too much. But when I got home and my wife saw that I had paid that much, all hell broke loose. I called the San Antonio branch to complain. They had me on hold for approximately 8 minutes and all of a sudden, they hung up on me... so then I called their 800 number and I'll be damned if they didn't do the same thing. It is probably a practice that they all do about the complaints they get. I will never use Thrifty again... and I will tell all my family and friends about their scams.

I will never recommend Thrifty to anyone and I will never ever use Thrifty again. I chose Thrifty due to the price and I paid more than twice what I was quoted due to the extra insurance that they highly recommended since Florida is a no fault state for insurance even though I already have car insurance. There was about a 45 min. wait in line to get the vehicle at the airport. I also received a bill for $17.43 saying that I didn't pay tolls in Fl on my return to the airport. There was no toll booth there to pay it since it is SunPass but it wasn't recommended to me by the consultant to get a SunPass. I would gladly pay the toll but charging $16.91 in admin fees for tolls under $2 is outrageous. My reservation on 12/1/15 said that my charges would be $192.20 and I actually paid about $393. Unbelievable!

I made a reservation for a rental car online using Cheap Car online. I choose an Ultima for 101.00 total. When I got to the counter I was given two choices: an Nissan and a Kia Soul. I asked which one was newer and I was told the Nissan. When I sign, got my keys and went to the car, I was surprised how dirty the car looked. It had 31,000 miles on it. Sitting next to the car was an Ultima. I went back to the counter and asked why I did not get the Ultima as requested. I was told by Dennis that I did not order that size car, but I could have the Ultima for 181.00.

I rented a vehicle on Thursday in Phila PA. My daughter was having surgery in a nearby state on Friday. When I realized Friday the time the doctor's expected to have the surgery complete was delayed I called the rental car company. I spoke with a live representative, I explained to her before charging my card "please let me know how much the cost will be before charging the card just in case I had to transfer funds". That's the first mistake. She did not listen. She charged the card and it was declined. She gave me a quote from Friday to Monday of 194. I asked her if the rate and quote will remain the same if I call back the next day as she suggested and twice she assured me the price will stay 194. When I call back they tell me 556 dollars more. How is that possible. The lady told me she would make notes and assured me it will remain 194.

The 16 of February 2016 I rent a van in Thrifty Taunton for two days. When we (my partner and I) arrived, the renting agent gave us the keys. After that he came outside with us to show the van near the nightfall around 17:02 and he was talking really quick about the damage the van already has because it was nearly closing time. However, when we gave the van back around 16:30 with the sunshine he was checking the damage and he told us there is a damage in one of the sides of the van. This damage is really difficult to see. It's like a tiny dent that you can only appreciate if you put your face in the sheet of the van; obviously we haven't checked the van like that when he gave it to us because as I said it was getting dark.

I rented Thrifty car for the first time. We declined the 13.99 per day (total $195.86) for insurance at the Tampa Airport but then the representative realized my husband's driver's license was expired. We made the change to me and he did not ask again. I believe the mistake was their fault. And I acknowledge that I did not catch it. We were very rushed and we were in Florida to go to the Mayo Clinic for my husband and to visit family. My Husband's 89 yr old Mother was not doing well and his sister who took care of her was having triple bypass surgery. Upon return of the vehicle we realized the agent had added the 13.99 charge. Asked who to see. They sent us to the office. There was 1 person behind the desk and 4 angry people trying to get answers, I waited 15 minutes and was told I had to call customer service. I called 1/15. After a series of prompts I was told it was a holiday and customer service was off.

I rented a car from Thrifty Car Rental for 11 days. My contract amount was for $113.05 per week and additional days @ $15.99 for a contract total of $177.01. My business trip was cut short by a few days and I returned the car early, 3 days early. I did not expect that to be a problem and figured that I would still be obligated to the total contract cost of $177.01. THAT'S NOT WHAT HAPPENED! Thrifty actually penalized me for bringing the car back early and charged me $754.62! They said I broke the contract by bringing the car back early and that they had the right to re-rate it.

Thrifty Car Rental in Shreveport La, Airport has no class. They are rude, don't return your calls, hit you with miscellaneous charges with no explanation, after multiple phone calls take three days to email you your final bill, and when questioned, the rudeness continuous and they eventually hang up on you. They don't do a walk through with you when you pick up and the car and they don't do a walk through with you when you return the car. Customer service is no help, local supervisor is worse. Now I know why I don't use them. This reservation was made for me by a global recruiting agency. Rest assure I contacted the agency to inform them of their preferred vendor. They have informed me that they will no longer use them as well. You know, I was wondering why the other car rental counters in the airport had multiple customers in their lines and I was the only one at the Thrifty counter. Never Again!

Thrifty Car Rental in LAX has a very bad customer service. I had a quick question about policies on my rented car. I had to call several times to find someone to talk to. Finally, I had the opportunity to talk to the site manager. Very rude and irresponsible. Ultimately, I had to make a trip to the airport site to find out the answer to my question. This company provides slightly cheaper prices at the cost of very bad customer service. Will use other companies in the future.

I rent a car online from Thrifty. When I arrived in Denver the agent advised me of the incoming weather and suggested an upgrade. I asked for the fuel prepaid program. But she put me in a declined. When I returned the car empty they charged me 187.31 for 25 gallons of fuel. I called them and they said they would not change anything or refund my money. This is robbery without a gun. My contract is long enough to hit the floor when I am standing up. Also I have nothing with my signature on it. So don't rent from Thrifty or Dollar. If you have to read everything before you sign.

Because our mom had terminal cancer, we flew to Nashville & reserved a car through a travel website. But when we got to Thrifty/Budget they didn't have our reservation and no cars were available! Amazingly the salesman saw the reservation but he said it wasn't valid! Unfortunately all the other reputable car rental companies were all booked, so we waited for hours and they found us an economy car. But it cost substantially more than online and they charges us the extra ''insurance''. I ask the salesman to please take it off because we didn't need their insurance. He very rudely said smiling ''It can't be not done now. Do you want the car or not?''

We reserved and charged our mid-size rental through Expedia for $390.40. When we got to the airport in Orlando, and went through additional services, I opted in on Loss DMG Waiver, which was an additional $256.41, or $28.49 per day. This was not made clear in the discussion. Fuel charge is for a full tank, no matter how much you use, which was explained, so that is, what it is, even though it's a ripoff. Toll charges are per day, whether you use them or not. That was not explained at all during the discussion. I guess that I should have asked for more details on each of these categories. What I can tell you is that my rental car cost me $794.16 which is crazy. I have always used Enterprise in the past, and I will continue to do so. Using Thrifty was a huge mistake. There's nothing thrifty about this company.

I rented a compact economy car from Thrifty Car Rental at Atlanta Hartsfield-Jackson Airport. Agents are clearly trained to be deceptive and to lie to consumers. Beware the additional insurance coverage upsell! They will tell you that you only have two options for insurance - Premium coverage or "Basic" coverage. DO NOT accept either! Your current auto insurance carrier most likely covers rental cars (check with your agent or read your policy before renting a car). You do not need to pay Car rental Companies (like Thrifty) for insurance coverage! You have other (more affordable) options. I was deceptively conned into paying a premium to rent a compact economy car. I was quoted $23 per day and when all fees, taxes, insurance, etc. was added in, it ended up costing me more like $85 per day! This is not the first time I have rented a car either. Also, NEVER let the car rental company be responsible for the fuel refill! They will gouge you there too!

To start out, the mini-van we reserved wasn't available and we had to wait over an hour for one to come in. Then, while still at the airport, I decided I did not want the prepaid option for gas. This was almost $50, and with the current prices on gas and knowing we weren't going to use a full tank, we didn't want this. I returned to the counter and the representative wrote "Remove gas" on the bottom of the page. This was her answer to get rid of me and keep my money.

In addition to the $166.00 rental charge that I agreed to, three weeks later I was charged $120.58. When I called, I was told that buried in the rental agreement was clause saying that I agree to pay a $15 administrative fee for each toll that Thrifty incurs (up to 7). While I never noticed this clause in the lengthy agreement, I did notice the big sticker on the windshield that said that Thrifty will pay all tolls to the Florida toll system. I assumed that I would get a follow-up bill for the tolls but I did not expect $105 in administrative fees for $15 worth of tolls.

Rented a car from Thrifty in December 2015. Needed an e-mailed copy of a receipt as mine was lost. Called (877) 283-0898 on Feb 1, 2016 around 1:40 PST. The woman who answered the phone was a GD MONSTER. I cannot believe people like this have jobs. I could not have been more polite, too. Don't want your business ever again. Will never utilize Thrifty and will speak down to friends and family moving forward. Do yourself a favor Thrifty, AUDIT YOUR OWN PEOPLE.

Paid for rental thru major credit card in Michigan. Got off plane at 1150pm shuttles to Thrifty rental and no car because we left all personal credit cards at home and bought prepaid credit card. They said we need a major credit card when we came also? Huh? We already paid? Manager there was unable or unwilling to resolve this. We asked if we can show a picture of card or call my bank or pay 500 cash deposit. Nope. So we went up the street, paid 200 cash deposit on a clean silver Honda Civic. I drive a f250. But this was perfect for the trip. If you need to rent a car here. Use enterprise or a larger known companies. Don't cheap out here. A lot of places know they can bang you for a few hidden charges. Enjoy L.A. though.

The reservation on the website gave me a price of $192. I needed to change the pickup location... they told me $25 on the phone to do so. Fine. I get there and they tell me my credit card hasn't been charged and by the way, it's $44 to change airports, you need to get an E-ZPass tag for $10/day because it's required at toll lanes (that's a lie and price gouging) and by the way... here's a list of additional fees. It came out to $465 charged IN ADDITION to the $192 charged. The lady on the phone (after I was even able to get through to someone - you can only call 'reservations' and ask to be transferred) just talked through me and told me I have to call a different number for their "third party" that handles the website. I'm just going to dispute it with the credit card company.

I rented a car for 5 days in Ft Meyers FL. I told them I was driving to Tampa on 75 North. The counter person told me it was approx. 70 dollars in tolls and you should get the plate pass so I don't have to wait in line to pay cash. It was 52.49 for 5 days. There was not 1 SINGLE TOLL!!! I called up to get a refund and they told me its not possible and hung up. The counterman are paid extra to push insurance, toll passes, etc. DO NOT EVER USE THIS COMPANY. They should be shut down for lying to people.

DO NOT USE THRIFTY OR THEIR PARTNER COMPANY DOLLAR RENT A CAR. They lure you in with cheap rates and then make their money on the fine print and what they don't tell you. I just rented an economy car in Houston from THRIFTY. At the rental desk the gentleman asked if I wanted to fill the car or have THRIFTY fill it. I opted to fill it myself as the gas stations in Houston are just up the street. At no time did the man state that I need to save my gas receipt to show to thrifty. I put 67 miles on the car, put $5.25 in gas at the station and brought it back 7 hours later.

BEWARE! Read carefully, as these hundreds of bad reviews are not the exception but rather the rule. I have been renting cars for both vacation and business for over 20 years, and have been fairly faithful to Enterprise and Avis even though their prices are significantly higher. Due to a rare event I was unable to obtain the vehicle size needed from anyone but Dollar -AKA Thrifty. Basing my previous experience on the aforementioned, I did not review Dollar ahead of time... What a bad mistake! I reserved my car online at Dollars own website two weeks ahead of time and was quoted a final price as well as a Toyota Rav 4 or similar mid size SUV. Three days before picking up the car I called Dollar to confirm my reservation and asked if they were 100% certain I would be able to obtain a mid size SUV. She stated that if I gave her a $100.00 deposit right then over the phone she would promise I would have no issues. I agreed.

Well, we did an upgrade and were kind in a hurry.

I booked a vehicle over the phone while looking at the vehicle list on their website. The car was $19 dollar per day and the insurance was $11/day. The lady confirmed $60 for 2 days rental including insurance. I went to pick the vehicle and the guy mockingly told me insurance was $28 + $17 + $6 and the car was $21/day!!! I told him that I booked it for $60 for 2 days and to my surprised he told me their people handling booking do not know what they were doing! I ended up paying almost $200 for 2 days almost 240% more!! The hidden fee is absurd and a total fraud. I do NOT recommend it to anyone.

I have rented cars all over the world for over 30 years and NEVER had had an experience like I had recently at the PUNTA CANA/DR Airport (PUJ) airport (Dominican Republic). I had compared rental prices online through Expedia and paid for (received confirmation #) a Corolla for 5 days for $161. With dinner plans in Porta Punta, we encountered this unprofessional agent who insisted that I pay $387 for (prepaid) $161 reservations. He said the Expedia International insurance "wouldn't cover" DR incidences (while their insurance cost double), that the taxes were twice what had been charged, and that there was an extra charge for a 2nd driver (that I'd already paid for online).

I was told on the recorder of Thrifty Car Rental that a debit card is allowed to just let the customer service person know. When picking up my car she told me I could not use this debit card. 2 miles away from house and had to do something different was planning on a short trip and that was also messed up. Please have the correct training for the customer service people and I don't want this to happen to anyone else. Please take debit card off your phone if you are not honoring those.

Rented online for trip to Florida in October. Was told by operator I could have XM radio at no charge. At the desk in Orlando, woman was like a ** in her demeanor. Tried to upsell 78 to get a car with XM. Ended up without XM. Overcharged by $500.00 when returned car to Jacksonville, FL because car was returned early. All employees said charge was a mistake, but no one had authority to change it. Called manager, called customer service 3 times, called corporate, never answered.

When I rented the car, I had no intention of using the turnpike so I did not rent the E-ZPass for $5.00 a day. Unfortunately, there was an E-ZPass in the car and was SUPPOSED to not be activated unless the box is open. I kept it closed. When I went through the booth to pick up a ticket to pay cash, no ticket came out. At the end of my trip (a $2.30 charge) the toll booth at the cash booth told me the E-ZPass had been read. The same happened on my way home. This time I opened and closed the box to make sure it was not open at all. My total charges should have been $4.60 but I received a bill for $79.99. When I called the woman was very pleasant and said she could reduce the charge to $40 which is still ridiculous. This is very unfair to renters.

Reserved Thrifty car through Orbitz for Dec. 29 rental in Mexico. No cars were available when I arrived. Did not get car until Jan. 2. And that car was much more expensive than car I had reserved. An hour of being passed around from phone ladder to phone ladder with Thrifty yielded the information that overseas Thrifty rentals are through locally owned franchises and US Thrifty is not responsible and can do nothing. I will never rent from them again and urge you not to also.

I had a reservation with Thrifty at O'Hare international airport for a mid-size Sedan. I got to the location 45 minutes before my scheduled pickup time. The person at the counter told me they're still preparing my car so I would have to wait. Seeing as I came in earlier than expected, I was not surprised and obliged. An hour later they call me up to the counter. Here I am thinking I will be finally getting my car and be on my way. Wrong! The counter person tells me they don't have a car for me anymore because it was given away to someone else. He said that he couldn't find me and had been calling my name for a while but since I didn't show up, the vehicle was given away. The best part, I was sitting right in front of him in the same tiny room the entire time. I pointed out to him that I have been literally in front of him for the last hour, he became quite defensive saying they don't reserve cars for people and it's based on who comes first.

The WORST car company I have ever dealt with (& we rent a lot!). Slow & deceptive. I was pregnant and travelling with 3 small children under the age of 5 by myself. We had just exited a 4 1/2 hour flight, lugged all of our luggage through the incredibly inconvenient shuttle process and waited in line for nearly 40 minutes. With the haggard children lobbying for my attention the agent asked me, "what kind of insurance would you like?" This being my first time renting by myself (usually, my husband handles the interaction) I replied in question form... "whatever is the most basic that's required..."

My rental car experience was deceiving and unprofessional. I reserved the vehicle online, a few days before my trip to Santo Domingo. My mother (who resides in the city) went to pick up the car. Upon her arrival, the associate Edgar told my mom that she cannot rent a car unless she purchases an insurance that costs the same price as the car a day ($25) and if she declines, that she will not be able to take car. She has no choice but to take the car because I arrived that same day and she needed to pick me up at the airport. The manager was informed. He pretty much said "We are out of luck and we cannot return your money. Have a good day." I WILL NEVER RENT A CAR FROM THRIFTY. I later found out Thrifty in Dominican Republic cheat their consumers into buying unwanted insurances by informing them they will be able to rent a car with Thrifty. This type of behavior is completely unprofessional and Thrifty USA should be aware and fix this problem.

Through AAA I was quoted price $299.78 and registered in my husband's name since he would be main driver. When we arrived at the counter with paper in hand showing price due, I added our daughter as an additional driver which I had expected to pay add'l. The reservationist states they did not have the size we requested, but would upgrade at no additional charge. Unfortunately due to my negligence and the hectic atmosphere at the counter, I did not examine the receipt that I signed which was for $523.31 until later and at first thought they had a hold for add'l expenses in case of damage. I was charged for the upgraded car, concession fee recovery 45.70, vehicle licensing cost recovery 2.26???

We recently traveled to Denver for the funeral of a close friend. The news was sudden and the planning was short notice. When we arrived in Denver, the service we received was poor to say the least. The first four cars we could choose from had terrible odors, and they were dirty inside and out. The third car, which did not meet the size or comfort expectations that we paid an upgrade price for, was not as smelly, but didn't have that clean car smell. The car was a white Nissan Versa. It had large dark stains on the carpet and dings and damage all over the body. The attendant didn't even check any of it. We took the car because we were running short on time to the viewing.

I had an awful experience with Thrifty car rental. For years I have rented cars and never had a problem with payment. I rented the car well in advance for my Thanksgiving holiday trip online. Spoke with a nice gentlemen, which charged my card right away. There was also a $15 dollar booking fee. Once the full payment was taken never once did this man tell me that there was airport taxes and fees upon picking up your vehicle. I'm very upset with renting through CheapOair to Thrifty/Dollar rental. Then when I called to speak with a manager a woman whom I didn't get her name said, "there are no managers available." How on earth can this company have no managers available to speak with. She hung up on me as well. I will never ever book anything through CheapOair again.

We rented a car from Thrifty Car Rental. We had all full cover insurance. Unfortunately we had an accident when we returned the car. The general manager at the airport in charge was very rude and did not know how to read a contract. He told us that he was going to charge us for the days that the car was going to be repaired. (Loss of use) This guy did not know where the wording was in the contract. We had a horrible argument, he threatened us by calling the police. We requested to talk to his supervisor and refused our request. We later had an email from someone higher than him, he was also a complete idiot. People/Consumers avoid avoid avoid avoid renting a car from this place. Be careful it is still run by the same staff. One star is too much for this company. Even in USA no one can help you.

They don't deserve a rating!!! We were victims from our Arizona trip this past Oct 2015. We booked our flight, hotel and rental car through Travelocity and my husband showed the itinerary at the airport when we landed. Thrifty Car Rental. The only thing my husband wanted was the pre-gas and declined all the other offers and was told that he had to sign and initial to decline. We got home after our vacation and the following day my husband saw that his card was charged again for the rental car. He called Travelocity to confirm that the rental card was paid for at the time we booked and the agent from Travelocity contacted thrifty, but told them that my husband signed another contract.

I booked a car through Thrifty for pick-up at the Sanford, FL airport on 11/5/15. My flight was due in at 10:00 p.m. When it was delayed due to mechanical issues, I contacted the 1-800 number for Thrifty. The person who answered the phone was in the Philippines and spoke very poor English. She advised that because the Thrifty car place at the Sanford airport closed at 11:00 p.m. (my flight was now scheduled to arrive around 1:00 a.m. on 11/6/15 - 3 hours later than originally scheduled), I would need to come back to the airport at 8:00 a.m. to get my car. The stupidity of this was totally lost on the lady...

I rented a Chevy Traverse [Unit: 215858], rental agreement #** from the Thrifty Rental location at 8014 E Sprague in Spokane Valley, WA for a business trip. The rental started with the location not having the vehicle I reserved. However, they offered to immediately upgrade me into this Traverse that had just come back and was clean. On initial walk around I did observe scratches to the lower bumper and along the door panel and the rental agent noted those. Otherwise the vehicle appeared in good shape. I took the rental and hit the road.

When my wife and I went to Chicago, we arranged to rent a car through Thrifty Rental Car. They seemed to have the best deal for prepaid car rentals. When we arrived, we joined the long line at their just off the airport location. As we stood in line, it became apparent that up selling was the name of the game there and then. One agent attempted every conceivable form of up selling on a group of ladies who, like us, had a prearranged rental. What I thought was the most outrageous up-sell was his telling them that they could not leave Chicago without driving on toll roads. Furthermore, he told them that many of the tollbooths only worked through electronic payment devices. Specifically, he said that if they did not rent one, they would be ticketed and the fines would be much higher than the rental charge Thrifty was charging for the device. The woman renting the car had to demand that Thrifty honor the prearranged rental agreement.

On October 20th 2015 I rented a car from Thrifty over the Internet with my credit card. I flew into Burbank airport on Oct 22 2015 but Thrifty car rental had no cars. They told me that they didn't have cars of a different class or size - they had zero cars. The only option they gave me was to wait around in the car rental place for another car to show up from a previous renter. I had plans and time tables that Thrifty ruined. When I asked how this could happen, the response from the girl at the counter was that all the car companies do that now. It has never happened to me before. I thought I should warn other renters about this business practice of Thrifty's. It is hard to believe that we have arrived to the point where you can purchase a service from a company and they can legally not deliver what someone has paid for.

I rented a car from Thrifty rental in Las Vegas Nevada and booked it online. They use some overseas company called CarTrawler to charge your credit card a deposit fee.They are ripping off the customers. First of all when you go to book the car they don't tell you about extra charges when they quote you the price. They take a deposit from you and when you get to the rental desk they put added charges on the rental agreement. In addition they told me my credit card was invalid and my girlfriend ended up renting the car. When I got my bank statement they kept the deposit and denied me a refund. Good luck trying to get anyone at CarTrawler to dispute this cause I can't even find an address. I am reporting this to the Better Business Bureau because I am sure I am not the only one this is happening to. Bottom line is never rent from Thrifty.

I have never had issues with car rentals until I used Thrifty. They added costs and coverages to my rental agreement that I had declined, they sold me on additions to the car that were a scam. I was told I had to use an EZ Pass from them to be able to pay tolls since none of the tolls took cash, which was a lie, I only went through one toll the whole time and it would've accepted cash. I was then later fined for tolls which they said they would take care of and when I tried to dispute it I was given someone else to call every time and it just was not worth the hassle calling everyone to figure it out so I just took the additional fine as a loss instead of having to try and talk to more Thrifty employees. Needless to say I will never rent with them again and will tell everyone I know to never use them.

My experience was absolutely atrocious! I suggest avoiding this company to its entirety! The customer service assistance was rude! The information agreed upon was invalid. Save yourself the headache and try a different company! I was extremely displeased! I do not understand how they are still in business!

Thrifty - Hertz Car Rental in Las Vegas - airport location charged my card an additional $2500. When the sales agent could not assist we asked to speak to the manager. The "manager" said it was due to a computer glitch that he COULD NOT REVERSE. He gave us the email of his city manager but would not give us a phone number or name. I have emailed this person twice with no reply. I plan on disputing all charges and filing a formal complaint. In addition, the lines are excessively long and tiresome. Individuals LIE about additional coverage and fuel charges. Worst company ever.

I rented a car and the rental car's key got stolen. Since my credit card covered rental incidents I did not get the insurance from the rental company. I had to tow the car and pay $350+ tax for the lost key in advance before I can get a replacement car. Once I got home I called my credit card company and filed a claim 9/10/15. The insurance needs documentation with specifics of the charges; Appraisal of or Estimate of Damage, Fleet Utilization Log. MasterCard has sent thrifty several request with no success in them providing the documentation. I called several times, spoke to customer support. They told me the claims department had to help me. Spoke to the claims department and they told me that they couldn't help me because I already paid for the key that customer service had to help me.

We were in a jam having paid a week rent for a cottage up North and not able to get a minivan we reserved from Budget. Thrifty came to our rescue with the best minivan available at a lot lower price than Budget. We had VIP treatment and would like to recommend this dealer to everyone.

Los Angeles LAX Dollar Thrifty shuttle service took over 2 hours, YES PEOPLE 2 (TWO) Hours to get me to the rental location due to the extreme number of people WAITING for the 1 (ONE) running SHUTTLE. During transport the driver hits a pole tearing the bus passenger off, I should have known that this was only the beginning of bad to worse. My wife and I waited for another 1 1/2 hours for customer agent to check us in, finally one of the KIOSK's was available. People avoid these if at all possible, can't hear them then the printouts are not readable. I reserved my car thru UNITED AIRLINES for a set price, the car rental price was HIGHER, again all they would say is "we don't know why" and there was nothing they could do but I have the choice to go elsewhere. They told me that if you can believe it.

Kauai - I have waited over 2 hours for a car. Still 45 min away. Worst experience ever!! One person at the counter and 4 employees standing around. Obviously they made more reservations than cars. This company should not be in business. I have pictures to prove this event. Zero rating is too high probably a -10 is better. Have driven for 50 years and never had this obnoxious, horrible treatment!!! Now 2 hours 55 minutes waiting for a car.

I reserved a rental vehicle two weeks prior to need thru the OTA Expedia. The vehicle we had requested was a 2 or 4 door mid-size car. We wanted this size vehicle for comfort as well as gas efficiency. When we arrived at the counter to pick up the reserved vehicle the counter agent told us they had sold out of the midsize cars. Now again we had reserved this vehicle two weeks prior to need. They offered to upgrade our choice at half the cost, we did not need nor want an upgrade but within the two weeks of the need my husband's mother (which was the reason for our trip) had taken a turn for the worse and we could not start all over again.

Beware! Thrifty is not so thrifty, at least in Florida! When we went to the counter to rent our car, we were asked if we would be using the toll roads. We didn't think we would, so we said no. Nothing more was mentioned about it or why they asked. Upon return from our vacation we received a letter with an additional charge of $105, because we did end up using the toll roads. Did the tolls cost that much? No! We, in fact had a total of $10.30 in tolls. The rest is an "administrative charge"! Unbelievable! And there is no other way you can use the toll roads, other than paying them for the pass, which they charge $8.99 a day, or $45.95 for a week! We never knew any of this until the unfair ridiculous charge came in.

On the website they ask if you would like to play the day wild card and win a chance to upgrade to a full size, etc. When getting to the rental Tampa Airport, the rep laughed and let me know that it was a scam. Since I paid for a compact car that is all I would get, there was no wild card. They are told to always give a compact or small car, only give what the customer paid for. I would have upgraded but was told double the cost to upgrade to the next size. I was then stuck with a small compact car that was filthy dirty, with holes in the carpet and a strong smell mold.

As frequent customers, we are appalled at the lack of professionalism & efficiency of our rental agreement. After being inconvenience with a two hour wait for a reserved rental vehicle, we were also overcharged for the rental as well. On 7/26/2015, we contacted corporate as advised regarding this issue and Cherise informed us that a credit of $166 was issued on 7/26 and that it would take 3 to 5 days to process. We never received the credit.

Rented a car from Atlanta airport for 81.31 with tax and fees included. I forgot to refill the tank and was charged an additional $183.15 for 15 gallons of gas. That's over $12 per gallon. How do you people sleep at night? Total ripoff!! And to top it off, I wait on hold for 45 min before I even reach a live person who has an "it is what it is" attitude. Never again will I rent from Thrifty!!!

Be sure to read the small print of your rental contract. I rented a car in Florida from Thrifty and did not realize that my SunPass was not working. Therefore I did not pay the toll charges of $3.75, $7.00, and $3.75 - for a total of $13.50. I received an invoice to pay the $13.50 plus $15.00 for each toll charge in admin fees ($45.00). This came to a grand total of $58.50. This is not at all acceptable, $45 in admin fees to collect $13.50. BEWARE!!

My husband Duran ** and I rented a vehicle from Thrifty. We were overcharged. We went back to the airport in Fort Lauderdale to inquire. We asked for it to be cancelled. The agent assured us that it would. To date monies aren't released.

I made my reservations 5 mo before our trip. The deal was amazing a little over 300 for 15 days. Talk to customer service personnel. I had many questions on how renting car works. I ask the question about a debt card and they said they accept that kind of payment. Great. I was so happy about that, was there any other add-on BC the price was so low (not complaining about the price). About 30 days out from the trip I called to make sure our reservation was still good, to find out the price went up to 650$. Not the price they quoted me.

In August 2014 I booked a hire car via ECONOMY CAR RENTALS Voucher No ** with the car renter provider confirmation No: ** Account: **. This car was to be picked up at Orlando Airport International (Y66ATK) on the 12th August 2014 at 21.30. The rental ended at 28 August 2015 at 21.00. Thrifty car hire charged my American Express card on August the 29th Agreement: **. In February 2016 Thrifty Car Rental charged my American Express card again for the same Agreement No ** Dates 12th August 2014 - 28th August 2014. I queried this transaction with American Express in February 2015. They in turn looked into the matter, sending Dollar / Thrifty a letter asking for any evidence and gave them 30 days in which to reply. Thrifty did not respond to American Express. They did not challenge or produce any evidence. American Express proceeded to cancel payment.

We are from California, we have freeways! My husband and I were in Tampa, Florida and went to visit my parents in Palm Beach, Florida. We rented a car from Thrifty for a decent price, and we PAID each and every toll. Weeks later, I received two bills from them for OPEN ROAD TOLL (apparently if you are driving a road, Florida charges you), and the biggest bummer is for each and every transaction, usually 70 cents toll, they charged me $15 administrative fee for each! What a rip off!!!

Used Thrifty car rental in the past. Wouldn't use their services again. Called for reservation in Htfd cribbage. Estimated price for 10 days approx $355.00 actual Bill with added charges = customer facility vgg = 35.00. Tourism srcg = 10.00. Energy recovery = 1.49. Concession recovery fee = 45.56. Vehicle license fee = 13.31. State tax 42.72. Total price for ten days = 556.99. Truly deceiving. Will contact atty General.

I would like to share with you the unpleasant experience that I have had with thrifty. Me and my wife were in a honeymoon in the USA. We have planned this trip for few month and worked hard to save the money necessary. We have booked a car through THRIFTY for 14 days. When we got the car the computer inside the car showed that one of the tires has only half of the air pressure that is needed. We told that to the service representative and he said that it's OK. Since we are not familiar with that kind of car we had no choice but trust what we've been told. After a few hours of driving the car computer wrote that we have to fill air in the tire. So we did (paying 1$ for that) and the message disappeared. After a few hours the message showed up again. At that point we got to realize there is a problem with the tire. We called to the customer service and explained the problem.

I rented a car for two weeks in Puerto Vallarta, Mexico. 30 minutes after I was driving to Punta Mita we noticed a chip in the windshield. We didn't notice the chip when we walk thru for the check-out list with one of the agents. He took a lot of pictures of the vehicle back, both sides front only at the bumper and made his checklist without providing me any copy of his list.

I reserved a car last weekend and after an hour with an incompetent manager I thought I was finished. I called today to confirm prior to leaving for our trip and found out that the manager wrote everything wrong. Now THRIFTY will NOT honor what I originally booked. Heed my warning, do not use Thrifty.

Thrifty Car Rental had us wait three hours. There was no explanation or help. When I called them they refused to allow us to pick up car at another location at the same rate. Staff was rude. I know problems happen but there was no customer service or understanding.

At reservation time we were given a daily rate, reservations were made two months in advance. When we went to pick up the rental we were given a daily rate TWICE the rate in which we were told. Then we were told we were not able to get the car we wanted because the airport overbooked their rentals (which made no sense and we should've been a priority because we made reservations so far in advance). So we were only given the choice of getting something much larger than we needed, again for more $$. We left, unhappy, without a rental.

Customer Service call line is horrible. I have been a loyal Thrifty customer for over a year now. I rent at least 5 days a month minimum. Every time I call to talk with customer service it is a nightmare. They hang up on you multiple times, they transfer you blindly if asked not to, they also do not listen, lastly they don't care. Their cars are decent but if you need to call for anything be warned, worst phone customer care ever!!!!

I rented a car through Thrifty.com. I reserved and partially paid for a rental. On my credit card statement a "foreign transaction" of $3.06 appeared in connection with my rental that was charged by carhire.com. Why is Thrifty.com reserving their cars through a company based out of Dublin? I was not aware of this additional charge until it showed up on my credit card statement and not until I received a reminder email from Thrifty and in this message it states "This charge (the car rental fee I paid $102.00 may appear on your credit card statement that is based in Dublin." Because I was charged by a Dublin bank, my Credit Card company charged me a "foreign transaction fee." No it's less than 48 hours from my rental and I can't cancel otherwise I will be charge 20 London pounds (and I assume another foreign transaction fee)!

I recently rented a car from Thrifty Car Rental at the Las Vegas Airport. I had to wait in line an hour and a half to get the car. No other car agency had long lines. If they had made that many reservations for the same time, they needed to have enough agents to deal with the volume. I had to call the company twice the day I was to return the car. First, the starter button did not work (It was a keyless car). Then the gear shift stuck and I was unable to get the car out of park. I was extremely frustrated with the company and would never use them again.

Rented a compact car Ford Focus or equivalent. At time of pick up, an economy car was offered a Chevy Volt. Told that is the new compact... however website does not match. Paid upgrade fee to get a mid-size (Toyota Corolla true compact), called to complain about the $90 additional fee to pay and the misrepresentation of the website. Asked for a supervisor, was transferred to the pay tolls line. Called back, asked to speak to a supervisor, was denied and hung up on although I never cussed or raised my voice. There is no one above a customer service rep that can hear my concern... that in itself is concerning. What if I have an employee complaint? I have added images of the car parked in the compact at Seattle airport and definition of economy and compact on their website. I had to pay the upgrade because I wanted to enjoy my vacation, but buyer beware!

I was told by the front desk person that it would be best to prepay for fuel since the rates in Florida were higher. This was a outright LIE! They will not refund you anything on the prepaid fuel so don't pay for it at check in, the rates are lower outside of the airport.

Los Angeles, California, 5440 Century Blvd - I rented a "luxury" vehicle from Friendly ** on June 16th and after a high pressure pitch from "New Best Friend **" to purchase the optional insurance coverage LDW - which I declined because it was redundant in my case - I was assigned a two-year old high-mileage Nissan Maxima with some minor body damage. It'll do, I thought, the interior was fine and minor body damage and high-mileage notwithstanding. I returned it on June 24th in EXACTLY the same condition.

I reserved a four door Jeep in Lihue, HI. When we arrived all they had was a two door Jeep. This was less expensive but the woman at the counter said she would call us about it later - to adjust the price. Never received a call. After we got back home I emailed customer service. They said it's the same "class" of car. However the website indicated a $100 price difference. I didn't think I should pay $100 more for a four door Jeep when I only received a two door Jeep. If they are the same class then why the price difference? Shouldn't you pay for what you receive? I paid more and got less. Thrifty gets 4 stars for vehicle selection because not every major company had four door Jeeps. Apparently Thrifty didn't either. Customer service was pleasant, just not giving me the price adjustment I feel is deserved.

Please, please, please. However much you may be tempted by some circumstance or come-on: DON'T, DON'T, DON'T rent a car from Thrifty. Worst car rental experience I've ever had. I don't know how these guys stay in business. I usually rent with great success from Enterprise, but they wanted what I felt was too much for a one way rental, city to city. So I checked with Thrifty, and they gave me a good price. Hmmm. There's a customer born every minute, as P.T. Barnum used to say.

My mother rented a car from this place. She traveled to Las Vegas when arrived noticed that one tire was leaking green ooze and had a hole on the sidewall. She called Thrifty and they said it's ok as long as it's not flat. How safe is that? She's traveling far and in very hot temperatures. She didn't notice it until she was unpacking. She is traveling with special cargo, my wheelchair bound sister. We are worried for them. She went to the Las Vegas Thrifty Car Rental to see if they can help and they said they are a franchise and they make their own rules.

I rented a car for one week in Baja Mexico. I purchased insurance through Expedia. I was told by the Thrifty agent that the Expedia Ins was not valid and that I had to purchase Ins through Thrifty. I was given 3 options: 1) Liability - $3000 hold on my CC ($39 per day), 2) $2500 Deductible - $2500 hold on my CC ($69 per day), 3) Full Coverage - $500 Hold on my CC($89 per day). I stood at the counter arguing why the Expedia ins was no good, why they needed to put a hold on my CC. Finally, the agent told me they used to get commission on these ins sales but no longer got them, but for $50 cash he would put me down for the Full Coverage option for the Liability price and a $500 hold on my CC. I did end up paying the guy cash and he did give me the full coverage. What a scam... and oh, the other couple traveling with us got the same "deal" from their agent.

We rented a car from Thrifty at the Denver International Airport on June 28th, 2015. When we got off the shuttle, we arrived with about 15 other people waiting in line for 1 service representative. It took nearly 30 minutes for them to bring out a second representative. When we got to the front, the representative was clearly untrained and needed to ask his associate several times during the process. When we got to the part where we could decline insurance, he insisted that we needed to purchase the basic insurance and that it was NOT optional. I asked him again for clarification, and he insisted that I was required to purchase this insurance. After a long, grueling day of travel and with about 10 other patrons glaring at the backs of our heads, I had no choice but to agree and move on.

This place is terrible. I give them -10 stars. They do not put enough information on the site. They refused to accept my credit card bc it was an out of state bank. I will NEVER use them again EVER.

I prepaid the service by internet one month before my trip in the US and the day after I dropped the car in the Miami airport, Thrifty charged me the same amount even though the agent assured no additional charges would apply.

We pre ordered a car from Thrifty online expecting to receive a car for pick up at 11. When we signed up and they collected our money we were not informed of the wait, only after they took the money we were told there would be a small wait. At 1.30 I still stand here waiting! I find this unethical! At around 1 we were offered a car that smelled of urine and was dirty. I complained and was told to take the car and when I return it I must complain. Upset I argued with the gentleman that it was unfair for me to drive a dirty car. His manager came and said that he could get me another car but could not tell me how long it would take. We missed seeing the Everglades and since we are from South Africa I have no idea when we will be able to take the kids again. We are also traveling with our parents in their 60s!!! Also the inconvenience caused was ridiculous!!!

I'd give ZERO stars if I could. While in this office 8 days ago, asked if I needed to get money for the toll booths and was told YES! This was after I struggled with multiple suitcases only to watch the staff not even offer to help. Discovered upon returning the car that I was charged $10.99 for the PlatePass on the car. I called to get this money put back on my card and was told yes, only for the money one week later not to be put on the card. I have called back and after talking to SIX different RUDE women, keep being told that I won't ever get the money back and should stop calling. I cannot believe how rude and mismanaged Thrifty car rental is. I will never, ever be using them again and I advise you to do the same. Absolutely horrific service.

We were going to the airport and planned to use thrifty's shuttle service to get there. They said that their buses come every 10 or so minutes. Those ** kept us waiting for nearly 40 minutes and we almost missed our check in-time. Next on the very same trip we were going to use their shuttle service to get back to the thrifty place from the airport. We called the phone number they provided us and the line was busy. We called them a bunch of times for around 15 minutes and the line was busy every time. We had to call a taxi to get us there. I used hertz for a different trip and honestly they were way more responsible. If you want to save yourself from a headache, don't use thrifty.

I recently made a reservation at Thrifty Rental car in Tampa Airport in Feb 2015, for June 3rd for 6 nights. I reserved it for $260 premium car. When I got to the counter, the customer service was rude. He wanted my credit card before he quoted me a price. I said "why are you quoting me a price when I have a Reservation already for $260?" I made sure I gave him a Credit card with a limit of $325 so I would not get ripped off... and of course my card got declined... he tried to process $450 on it. I said "why did I made a Reservation if you are going to charge me whatever you want to?" He said I had to have his insurance, even though My car insurance would cover damages.

We reserved an Economy car described as a Kia Rio or similar (a 4 door with a trunk). When we got to the Thrifty/Dollar rental desk, they stated that "their Economy car was a Fiat hatchback and it wouldn't fit our two pieces of luggage" (Our luggage was average sized). I stated that the car I reserved does fit 4 people and our two pieces of luggage. She stated, "Well everyone has a different perception of what two pieces of luggage means." The Fiat barely fit two carry on pieces! She then recommended I rent a mid-sized car. Are you kidding me? For two pieces of luggage and two people? I told her I wanted a Kia Rio or similar, as that is what I reserved. She offered me a Toyota Corolla.

On July 4, 2015 I rented a vehicle from the Thrifty Rent A Car at the Sarasota-Bradenton Airport in Sarasota, FL. My family was taking a trip to Alabama and wanted to rent a car so that we would feel more secure on our trip. This experience has been the worst vacation experience ever! I received a great rate with Thrifty with the wild card and was told my car would be a compact or higher. The first vehicle I got was two years old, had over 60,000 miles on it and reeked of cigarette smoke. I returned it within an hour and was given a 2015 Ford Focus. This vehicle had just come back from rental and we took it. Once we arrived in Alabama, my husband noticed that the back passenger tire had a bubble on the side wall. We immediately called roadside assistance so that it could be taken care of without causing a tire blowout.

My wife and I rented from Thrifty Rent A Car in the Tampa Airport May 25-29. This was the most costly 5 day rental I have ever had. When we received the car it was not cleaned well or had Window washer and when I told the person given out cars he just looked at me like I had 2 heads. The day we were to bring the car back since it was a 35-minute ride to the airport I wanted to wait to get gas so the gauge would read full. I had asked my wife to remind me but we both forgot. Well this was a costly mistake since they charged me $10.89 a gallon which came to $73.96 - REALLY. Gas was only $2.55 average a gallon. Charge double even triple but where do you get off charging $10.89 and when I said “I am not paying that price” the attendant smiled and said “You signed here that you would. You should read the fine print.”

I rented a car from Thrifty for 24 hours to go out of town to bury a friend who had passed. I returned the car on time and full of gas with no problems. Several days later I begin receiving threatening phone calls saying that if I did not return the vehicle it would be reported stolen and the police would be notified. Panicked and confused, I contact the security department and I am assured that it is a glitch in the system and I have nothing to worry about. The phone calls continue and nearly two weeks later, I see a charge to my bank account for $820.32! I contact customer service the next morning because they are not open 24 hours a day. Reservations are, however..

I prepaid for all my rental for Thrifty. Came to ATL to visit family. Why did I end up paying an additional 350 dollars? It was the nickel and dime procedure that Thrifty apparently practices. In addition to that, we have now had to wait 30 minutes. Then we were ordered to a vehicle when told we had a choice in the beginning. Rude representatives. I would encourage people to never use Thrifty. This was our first and last time.

I was happy with my car and the service I was provided upon picking up my rental car. However I felt extremely violated when I returned my vehicle. The attendant charged me $10.00 for not having a gas receipt. I made a point to fill the car up past the full level. The attendant agreed that it was clearly visible that the gas gauge was past the full line but Thrifty's policy was to charge the renter if they did not have a gas receipt. I was never told by anyone that I needed to bring in the gas receipt. I feel as if that money was stolen from me by Thrifty's. I am in no way happy about it. I know other people must feel as violated as I do and I will be looking to be a part of a class action lawsuit. Thrifty's should be ashamed of themselves for stealing honest people's money. What a terrible, terrible policy!

I had several complaints when renting in Florida a couple of weeks ago. From making the reservation and being told four different things from four different agents in regard to the security deposit held etc., to a weird, scary rental agent in Tampa to the loss of an item and not being able to get through in a timely manner to the rental in the airport etc. Worst of all, terrible, nasty, arrogant reps in the Corporate Office. I am waiting almost two weeks for someone to call me back.

If I could give them a negative rating I would. I travel to Tampa each year for vacation and my sister lives there. I rented a car, telling the agent we would travel to the Keys. The car I was given had NO CRUISE CONTROL? I got foot cramps driving and the wheels were out of balance. When we returned, I went to the office to tell them I paid for an intermediate car. The supervisor says they can't guarantee cruise control on any car and that you have to request that feature?! They also told me at the rental counter that I had to use their toll plate at $45 per week or get fines with each toll and I had to have it the whole time. I found out I could have gotten my own SunPass locally for much cheaper.

I find it appalling. I walked in to rent a car. Was quoted 420.00 and then I'm told I have to pay an airport tax. I rented the car in Rhode Island. It clearly said non airport tax when I made the reservation. I get there and they want to charge me tax plus 200 additional hold fee on a major credit card. I see the hold fee on a debit card but not a major card. Not to mention I flew in 5 days earlier into Boston not even Rhode Island and the customer service guy still tells me, "It don't matter. We have to charge an airport tax". Let me say it again. Flew into Boston 5 days earlier not Rhode Island. But he didn't want to hear it. Stay away from this. Place hidden fees and no comments since behind the counter. Thrifty should be ashamed of themselves. They just made me go the Hertz that day. Never again Thrifty, never again.

I rented a car from Dollar at Orlando, FL airport, and I specifically told the agent that I had my own car insurance to cover rental car insurance. He said, "OK", just sign this "waiver". So I did. When I dropped off the car, only putting 100 miles on it; I got a bill for $420, instead of the AAA cost of $135. The customer service agent argued with me that my signature is on the "LDW (lost damage waiver)" waiver (I even told her the google definition of "waiver"). I said that I waived my right to their insurance. She argued that I need to read what I signed. I told her that it was a busy airport and I have Dyslexia and a special needs boy with me. I trusted that the agent had me sign the correct form and that they hire honest people.

We rented from Thrifty Car Rental at Fort Lauderdale airport. After getting home and having to call to get a receipt I realized a huge charge on our bill. We typically fill up the car with gas ourselves while returning the vehicle, however this time we had no time as we were running very late for our flight home. We assumed the gas price would be somewhat higher than normal but we had no idea they were going to charge $9.99 a gallon for gas, our gas bill exceeded more cost than the rental itself. I am very upset with Thrifty. I tried to call to talk to somebody and the lady at the customer service told me to just fill up the tank next time. I will never rent from Thrifty again and I suggest you do not either until they take these outrageous charges off.

My husband and I and another couple had planned a trip to Las Vegas to see a show and then head to the Grand Canyon. We had a car reserved and were to pick it up on Sunday night, June 14th at 10:00. When we got to the Thrifty counter there was a line of about 30-40 people. My husband stood in line and before he even reached the counter itself a woman employee announced that there were no more cars! We assumed that meant no more cars for "walk ups" and my husband continued to wait. But no! There were no more cars period!

I rented a car from Thrifty Car Rental. I returned the car to the Columbus Airport on 6/12/15 at approximately 2:30 pm. Their system was down and I was informed by an employee that I did could not and did not need a receipt as he was logging everything in manually. I was sick and needed to get a ticket to catch an earlier plane home so I forgot to get his name. I called and spoke to Customer Service on 6/18/15 as I was charged an extra day and the car was returned prior to expiration time. She stated she would email the appropriate parties to close the contract. In the meantime I have been getting threatening phone calls from Thrifty that state that they will report the car as stolen unless I call immediately.

Terrible! We reserved a car with them for our family vacation, what was suppose to be similar to a Toyota Corolla or Sonata turned out to be a Chevy Spark (gutless POS) with no trunk space, dirty seats! They tell you that the toll roads don't accept cash (huge lie) so you will buy the sun pass from them! The wind shield wipers were pathetic. Don't use this company for your rental car!

First when I rented the car I told the guy I had my own ins. I still got charge and extra $90 some dollars for additional ins. Then I get a letter tell me my toll amount was $1.37??? Really what toll is $1.37??? Plus a $15 administrative fee. After I paid each fee I got a green light.

We rented a car from Thrifty out of Albuquerque, NM airport. We told them there was a chip on the windshield & they supposedly marked it. Then the windshield cracked. We returned the car & they said no problem & gave us another. We had a Nissan Armada that one week down the road in the middle of nowhere we heard a loud noise & the gears went out. We had no reverse, no park. We could have died. They brought us another car after we waited 5 hours. They brought us an equally crappy car that actually had rust all over the bottom. Nothing we could do cause we were in the middle of nowhere. It had dings & scratches all over it with stickers that they were inspected. Super trashy looking. We got home from this vacation & they are charging us for the windshield. You would think they would be embarrassed that we could have died but NOPE! Not much we can do except write this review & NEVER USE THRIFTY AGAIN.

I arranged online for a car rental for my 24 y/o son for his use during his graduation in Canada. It was NOT made clear that there would be a $30 daily fee because he was under 25. Evidently they had it in the contract, but no one pointed it out or clarified it when he picked up the car. Instead, he was surprised with an additional $120 charge on returning the car. The management of Thrifty / Dollar Car Rental was extremely unhelpful in resolving this. They were very uncaring and refused to make any adjustment for the misunderstanding. I will not rent from them again.

After a long flight overseas from the mainland to Kona Hawaii, we were greeted by a friendly male Hawaiian reservation rep at the Thrifty counter. We were excited to be starting our vacation yet exhausted from our travels. We told the rep we DID NOT WANT ANY ADDITIONAL INSURANCE and that we DID NOT WANT TO PAY FOR PREPAID GAS... We would return the tank full. He explained that it didn't matter because they would only charge us for gas if it wasn't on full.

Rented from Thrifty twice now and both times I have received a bill in the mail for some sort of violation. The last violation was for tolls, when we did not go through any tolls because if we had we would have paid for them when we returned home. Instead I get a bill for $72.85 for 4 violations which were $3.45 X 3 and $2.50 which totals $12.85. Then they added an "Administrative Fee" of $15 per each violations which totals $60. We also asked how we would pay the toll fees if we ended up passing through them on the way home and we were told they would come to us and we would have a chance to pay them before late fees or extra fees were added.

Reserved a standard SUV. Having waited 4 hrs because they had NONE!, we were subjected to several acts of verbal & sexual harassment by an employee at counter and was given a mini SUV. When I requested to speak to ** the manager on duty to inform her of the employees behavior & SUV SIZE not being what I reserved, ** literally called me a liar & purposely made us wait even longer in voiding small SUV rental. I waited 2 more hrs while ** attended to other customers that came in long after us, upgrading them all to premium SUVs from with having to get them from Hertz.