Thrifty Car Rental Reviews

When we approached the counter, the representative told me there is no insurance on this car and we need to book additional insurance. As a business travel I've had many of those experiences before. I told the guy, we don't need extra insurance. He said, but there is no insurance at all. I called the travel agent immediately and the lady confirmed, that we have basic insurance. So, the representative at the counter just wanted to screw us. We forced not to buy any more insurance and we got our car.

In short: you pay for what you get, and at Thrifty you're paying for a terrible experience, and customer service is abysmal. Long story: I've tried Thrifty at BWI twice now and both experiences were horrible and both ended with me going with a different service. First experience, made reservation online, we get there ready to pick up the cars (rented 2 cars online). They charge us extra fees (late pickup fee, 600 hold on credit and insist on adding their insurance because we booked "luxury SUV's). This would sort of make sense but they don't even have luxury SUV's (we reserved full size SUV online) nor did they at the time have ANY SUV's available. They told us to take Chrysler 200's instead and because we prepaid they would not give us a refund for the different rate for a sedan vs a SUV that we reserved.

This company seems to lack proper training for its employees to handle all possible situations. When we had an issue arise, assistance was not forthcoming. Attempts at getting help locally was almost nonexistent. The call centers at the 1-800 numbers can’t provide assistance. We parked in front of a closed business where ‘tow’ signs were visible, but decided to park there to eat at the restaurant next door. The parking lot was adjoining, and full, and others were parked where we decided to. We made the mistake of assuming it would be OK when that other business wasn’t open. No phone call made for tow, no citation issued, but All Valley Impound apparently takes the initiative to tow where they have contracts. It was a fight to reclaim our personal belongings from the vehicle. This, according to local law enforcement is illegal, rental or not.

We arrived in Baltimore at eleven pm and took the shuttle to the car rental. Every rental agency had lines except for Dollar and Thrifty so we went to Thrifty. WHAT A BIG MISTAKE!!! First the clerk didn't speak hardly any English and couldn't converse with us regarding the rental agreement or the exaggerated charges. Convenience fee for What??? Anyway we got through the agreement and at no time did he attempt to tell us about the toll pass in the car. When we went to get the car the attendant was making out in a car with a man? We had to physically go to the car and get her to be told that we could pick out any car in the row and exit, as the keys were in the car. So we picked one and it had the toll pass. At no time did anyone tell us it would cost us an arm and a leg to use this convenience. You have to read the fine print to learn that it is not part of the sum being billed.

I was not asked if I wanted to purchase the loss/damage waiver at the time I picked up my rental car. The desk agent just added it to my agreement. Imagine my surprise when I was charged over $100 more than I was expecting when I dropped off my vehicle, and was told I could not change it! Very very disappointed. This was money. I needed to pay my rent and now I'm not sure what I'm going to do. My original estimate said the total cost would be around $220.82 and I ended up paying over $370. When I called customer service they told me I'd signed the agreement so I had to pay and implied I was trying to get out of it. Extremely upsetting and completely ridiculous.

Upon Arrival at Philadelphia, Shuttle came and when I arrived, I was Not happy as I reserved a Full Size Car and the minute I walked in they told me that all they had was a compact car as the renter before me took the key with them and that the compact car was the only car in the lot. (Literally) They did compensate me but I was utterly disappointed. I don't drive Compact Cars for a reason. The lady at the register was friendly and apologized and there was nothing else they could for me. I will NOT use Thrifty again as I travel quite frequently to Philadelphia.

We rented a car upon flying to see my son who I had not seen in 2 1/2 years. He is stationed in the US Navy and was overseas. I went to Thrifty at Dulles Airport. The gentleman was very rude, and never walked me to the car to check it out and have me sign something about the condition. When I checked out at the booth that person never did either. When I got back to return the car, the gentleman about 15 minutes later got me off the bus to the airport and showed me and cracked front bumper. I know I didn't do that. I drove to my Son's home and back and forth to the grocery store which was about 3 miles down the road. A month later I get a bill for $810 for the repair. I will never use them again, it was my 1st and last. Horrible company.

Charged me for a full tank of gas after I just filled it up. Charged me a full day rental for being a little late. Customer service will not do a thing for you. Thrifty really sucks! Will not use them ever again and I urge everyone to stay away!

Worst service EVER. Does not even deserve a single star! Company policy clearly states that they accept valid debit cards for rentals. My daughter does not have a credit card, so we chose Thrifty. She went to pick up the car to drive home for Christmas and they refused her valid debit card!!! I tried to use my credit card, with my excellent credit rating and they refused that as well. My daughter will not be coming home for Christmas. Please everyone, boycott Thrifty Car Rental. They are not worth the disappointment when you depend on them, Heartbroken Mom in PA.

My husband and I made the unfortunate mistake of reserving a car at the Thrifty in St. Louis, MO in August 2018. Upon arrival to Thrifty, the agent checking us in was completely unprofessional. As I was giving her basic information to pull up my rental, she stopped and decided to "refuse" to rent to us. Apparently, she did not like the way I gave her information. Mind you, I said nothing outside what was necessary to answer her questions. Perhaps she was expecting a song and dance with every response. All we needed was to get our car and leave.

Worst rent a car center I have ever been to. We waited about 45 minutes for our "mid-sized SUV" then the lady sitting down handing out keys tells us if we want to wait for the "SUV" we would need to wait 30 more minutes. At the point I was exhausted and I just wanted to get out of there. We told her it's fine so we got a "standard car". I was concerned because we had prepaid for the gas since it was "cheaper" with them (Wrong. We found much cheaper gas within the 5 miles). We went back inside and told the front desk lady that we want to remove the charge for the prepaid gas since it was a different size car. She told us there was nothing she could do but the lady at the gate could help us. It took 15 more minutes for us to get the car, the weird thing was that people that got there after us were getting their cars before us (SUV, trucks & jeeps). The lady at the gate was really nice and made us laugh (she is a keeper).

When I arrived to pick up the car I had reserved, I was informed by the Thrifty personnel behind the counter that Thrifty had oversold the SUV booking and had only 1 car that could fit 5 adults - A Dodge Charger. I had no choice to take the car being offered. It was raining heavily, overcast and dark. The next day when I awoke, the car was dry and it was sunny outside. I immediately noticed the screen had a small chip, which I dismissed as it was obviously there when I picked the car the day before. I used the car for the week and returned in the same condition I received. Thrifty proceeded to charge me almost $100.00 for a repair that their invoice showed cost them $35.00

I have tried to reserve a car using points with Thrifty for 2-3 months. I constantly am being told there is a computer problem using points. I am being told I have 4100 points but they are unable to rent me a car using them. I called today and was told the same story. I said I would like to speak to a supervisor. I was put on hold and left there. If anyone else is having a problem maybe a class action suit would be appropriate. Dec 5 2018.

Just thought folks should know about the bad and good things that I experienced picking up my rental care yesterday at Tampa airport. I booked my rental on Priceline and had a great rate of $108/week for a mini van. Went to pick up the car around 3:15 December 4. I gave the agent a print out of my reservation information with the total price on it. The agent seemed efficient and friendly, and I felt like I got through in quick time. (No hassle about refueling, insurance, etc. as I always decline these.) He handed me my contract and I happened to glance at the price - it was MORE THAN DOUBLE the price I had on my reservation. I pointed this out to him and he said he COULDN'T change it, only the people at the pick up station in the garage could. I questioned him on this because it seemed ridiculous and he told me that if I didn't like the rate on the contract I could just cancel the whole thing.

Do NOT rent from these people! It was a disaster even finding the counter. Then I was charged over $90 to refuel a Jetta that still had 1/4 tank of gas in it! I may have paid $25 to refill. Unfortunately didn’t expect them to gauge me so I didn’t refill. Called to discuss and they were so rude! Never again.

I went to Thrifty Car Rental a few days ago to get my rental that I prepaid for 2 weeks. This Thrifty Car Rental was at the airport (ok whatever) after looking for the place for over 30 minutes because the address they gave me on the voucher was to a car lot we finally found it inside the airport. When we got there they tried to charge me 345 more dollars because I’m 24 for a underage fee and said they couldn’t put my brother as the main driver because it was already done in advance. Sooo all together this would have been 916.00 for a 2 week car rental. No way. The guy also asked for my flight ticket coming back and I asked what flight ticket. He said oh yeah to use our service you need a flight ticket. So I asked well why wasn’t this asked for when I was paying for my flight online. I could’ve found another rental company. He had no words and didn’t let me get the car that I PAID for.

Totally ripped off. 16 days in Disney Orlando. Paid for everything in advance. When picking the car up, asked if we wanted to keep the plate open for tolls. Sold to me as a ‘estimate’ and said that on the receipt. $128 paid. Only used 2 tolls going to the resort and same returning. That’s 4, and a couple more traveling down to Clearwater and back. No more than £15. Returned the car and say nav fine, with full tank, got the all clear. Asked about the return of the €100 plus, got told within 24hrs. Landed home at Gatwick and they’ve billed me the full $128. Sent me a email with duplicate receipt to one I got on paying. Only difference is the word ‘estimate’ has been removed. Cowboy company set up to rip you off!!! Do not use this company!!!

First I must say that Thrifty did good and I have no complaints about their services. However, I do not understand that they work with Crédomatic BAC Costa Rica. When Thrifty delivered the car, they charged immediately the rent and on top of that a security deposit of $750,00. According them this was just a blockade which would be released on the day that I return the car. Although it showed in my account that the money was taken out of my account. So, when I returned the car I expected that the blockade would be released the same day.

They charged us deceptively in addition to the rental price - another $500 for all possible insurance. We have certainly rejected the additional insurance, and the proof is the following. We paid for the rent by American debit card. One of the benefits of American debit card is car rental insurance. The conditions of this insurance are much better than conditions, which Thrifty gives. Thus, by accepting Thrifty insurance we have received the worse conditions for a big price instead of better condition free. Is it sane? We both my wife and me told clearly to the cashier that we have insurance and do not need additional one, and he answered Yes. However, they do not trust us and believe him, despite of our two voices against his one. We are always liars and he is angel of truthfulness. In addition, they have charged us 120$ Toll charge, but we were even not informed that we have one, and we were not given a Plate pass. We paid cash on the tall roads.

I was not properly offered an option or explained the ONE pass toll reader. We are from a state where there are no tolls. I felt this was a backdoor sneak charge of the unknowledgeable. $12 a day for 2 weeks! I could easily avoided the tunnel and I was not told that it worked out of state so we paid the tolls as we went in NH. I have used Thrifty for a long time and lately they seem to only try to gouge their loyal users. I will be looking elsewhere for car. Yea they made a couple of hundred for nothing but lost a loyal customer who rents cars 10 times a more per year for weeks and longer.

I don't normally post reviews, but after the experience I had with Thrifty Car Rental last week, I feel compelled to warn everyone I know about them. Please do not rent a car from them if you can help it. Just pay the extra $30-40 it will cost for a rental somewhere else for the peace of mind that you won't need to deal with this company if you encounter any issues. They have zero customer service and zero integrity when it comes to doing the right thing ethically. In August we reserved a car online and paid for the rental in full ahead of time. I even signed up for their rewards program with the intention of using them again on a normal basis.

DO NOT EVER RENT FROM THRIFTY OR HERTZ... I am completely let down by Thrifty/Hertz car rental services and how they handled my rental with them. First off I have been renting for 15 years from different companies because of my business. It's basically always the same thing... I show up and have a reservation and they ask me if I want to upgrade or get any additional insurance and I decline and we move on with our lives. But not at this place.

I rented a car including GPS at Thrifty's Moline, IL airport station. Upon arrival, I was informed that they had no GPS to give to me. I accepted that, but the price stayed the same. When I returned the car they insisted on me returning the GPS. It took a while, but then they agreed that all was ok. A few hours later they charged me 250 USD to my credit card and claim that I smoked in the car. In all my life I never touched a cigarette and the only one inside the car was me at all times. Complaining to their customer service, the company immediately reduced the charge by 50% while still insisting that I smoked in the car. The whole thing seems to be an easy way to rip off their customers.

The team at Thrifty at Kansas City International Airport is world class. My reservation is always ready when I arrive and the counter folks are the nicest people in the business. I travel extensively and Thrifty is by far my "go to" rental car provider.

My husband and I reserved a car in the airport in Puerto Rico. When we got there they told us they did not have any cars left and referred us to Hertz, who was more expensive. But the biggest complaint is that immediately after they told us that they did not have a car for us the 4 customers behind us that happened to be ** got a car. I did approached the clerk in the front desk (Jolian) to ask her how they had cars for them and not us and she was very nasty and rude.

My husband and I recently rented a car from Thrifty from the Denver International Airport. Noticed a sign at check-in that said all CO tolls are automatically assessed via license plate number. We asked the desk agent how this works with a rental car and she advised that CO tolls don't take cash, but not to worry, all Thrifty vehicles have a toll pass and they simply pass the toll fee through to us. She didn't tell us anything about the $15 PER TOLL administration fee Thrifty would charge us on top of the toll fees. We received a bill from Thrifty for cost of the tolls $21.80 plus 5 administration fees totaling $75! Absolutely outrageous! When I called after receiving their notice their third party "rental fine" collection company advised that the admin fee was described in the fine print of the rental agreement and if we wanted to avoid it we should have contacted the Colorado Express Toll and driven there directly to purchase an Express Toll pass.

I prepaid a rental using a debit card. I arrived to pick up rental. The kiosk stated I needed to have a credit card. I stated because they took out money I assumed they would process it by holding 350 or 15% of my rental in my bank account. They showed me local rules although it should have been stated upon taking money off my account in the first place. The kiosk could not refund me. I called customer service, had communication issues several times. The last one from the (312) 843-5786. He stated they would not refund me due to not following the procedure and bringing a credit card. I stated because my debit card was accepted and that in the print on the website did not include California as one of those states. He said he did not care. And they had to hold the car. I am missing out on my mother's 60th bday due to this greedy company.

Thank you so much again! We had many issues because of lost documents and invalid Credit Cards, but the so very helpful rental car advisor, Pamela, worked with us through all those issues and found the greatest car for my sister and me! We would be lost without her, so thank you again for your services Pamela! You are the best! We highly recommend renting a car there!!! 10 Stars!??

So I recently rented a car through Thrifty, and went through Trivago or one of those sites to get the best deal. Like you'd expect, they give you a price per day and an estimated cost of the rental, which is a lot more than the per day charge, which is expected because of taxes, etc. I booked the car with my credit card, and got a confirmation from Thrifty. I picked up my rental at Thrifty, returned it to Thrifty, and got a bill from Thrifty which was in line with the price estimate from when I booked. I get the credit card bill, and lo and behold, I didn't rent a car from Thrifty after all. I apparently rented from CarTrawler, and Thrifty essentially charged me the same amount of the quoted rental for gas and taxes.

Upon arrival I was not told they did not carry a jeep, given another car I had to figure out the controls. Error message of "maintenance needed" which they claimed "was normal" on dashboard. After an additional error message ("maintenance tire" appeared over the steering wheel I requested a fix of the problem. Told I had to sign form stating if they found damage to the tire, I would be responsible. I refused to sign and the rental car was taken back. The inconvenience was really intolerable as I was in town to celebrate my 50th high school reunion and spent most of my time worrying about this rental car.

This is the second time that I have rented with Thrifty. This time we were in Los Angeles, I have to give them props. I stood in line for only about two minutes before I was at the counter picking up the car. The only issue I had was once we returned the car and waiting on the bus to take us to the terminal. Two buses pulled up to take a large group of us to the terminal, but only one driver would allow us to board the bus. The other rude driver would not allow anyone on his bus, or provide an explanation. He then watched as we all crammed into the other bus before he left with his empty bus. This guy is sorry and should not be dealing with your customers.

Arrived at Phoenix Sky Harbour after an 11 hour flight. I had a confirmation email showing the deposit I had paid and the amount outstanding. I was told that this information was irrelevant and there was a further amount to pay, a very large amount. I was traveling alone and felt I was being completely taken advantage of, at one point there were 3 men all telling me different things, I was tired and upset. I booked the car through the Thrifty website but according to the desk they do not allow direct bookings and they are all through an agent and that is the reason for the discrepancy? I did not get the car I had requested. I feel they were totally dishonest. I would not recommend them. I would never use them again. Dreadful service.

No matter how much you search online you will never find me giving a review like this about any place. This people lied to us and swindled us out of $183. The woman claimed it was just a "security deposit". She pointed out how the receipt said it was an "estimated" cost which would only be incurred if we damaged the vehicle. I pushed back and told her we don't need it, she was nasty and disgusting back to me. Turns out that this was was not a "security deposit". It was some ** insurance. We told her multiple times we don't need insurance since our credit card covers car rentals. She tried to sell it to us but I guess she just went ahead and lied about it. Of course, their customer support team didn't give a single crap. She didn't apologize or try to remedy the situation. What a bunch of nasty people. As someone who runs customer support organizations I was absolutely blown away.

When my mother died, my husband and I wanted to make sure that my young adult, niece and nephew would be able to attend their grandmother's funeral in North Carolina - so we decided we would drive from Rhode Island to make sure that happened. I made a reservation with Thrifty - asking to pick the car up at 9 pm. We requested a car large enough for 4 and was told a midsize would be suitable.

WORST RENTAL CAR COMPANY EVER. Do not rent from them. While vacationing in Florida, I encountered unmanned toll booths where you toss change into a receptacle and I didn't happen to have any change. Too bad. Dollar loves this, though, because they'll try to charge your credit card hundreds of dollars after they pay about $3.00 in tolls. THEN, you don't discover this until your credit card refuses to pay these exorbitant fees. And it isn't until you go to rent another car about a year later that you learn you've been put on a 'Do Not Rent' list. Indefinitely. Don't rent from Dollar or Thrifty. In other words, don't use Hertz. Each rental car company is not an individual company. They are owned by Hertz. The best rental car experience I've had has consistently been Enterprise. They are also the only company that lets spouses both drive without charging a dumb, greedy fee for it.

This happened in Florida. They charge $9.99 processing fee for $1.00 each toll road, some of them I did pay at the automatic boots. Also one of the toll road only $0.60 they still charge $9.99 processing fee. During rental processing they did not mention anything like this or offer to rent transponder. Any of you still want to use this company I wish you good luck.

Horrible experience. Do not pre-pay for a car through Thrifty Car Rental. If you do not have a credit card and are using your debit card you could be denied a car. Why couldn’t they have let me know that before I travelled a thousand miles? I was stranded without transportation. Told me I had to go through CarTrawler to get my money back. Now they won’t give me all of my money back. It’s a rip-off.

After 3 terrible experiences I will never rent from Thrifty/Dollar ever again. I book cars for my company all the time and I had a reservation for one of my reps in St-John's Newfoundland, but the person booked in St-John New Brunswick. My rep landed and they had no more cars available. The entire province is sold out for a festival and they did nothing to accommodate me despite having made the mistake. So frustrated!

Do not rent from Thrifty, Dollar or Hertz. They are all the same company and all terrible customer service policies designed to extract extra money from you and add on ridiculously high charges. I inadvertently forgot to refuel as I was in a hurry. This is not so unusual but when I asked the return person to allow me to go get duke they directed me to the manager. They will not allow you to leave once you arrive at the garage. They charge 9.99 per gallon for this oversight and you may be trapped with this if you are in a rush. All of their fuel policies are designed to add value for them and take more of your money for little to nothing in return.

Reserved and prepaid online (to save money) at IAD. Counter personnel were friendly enough but wouldn't use the debit card I had paid with. Went through rental procedure adding insurance, which I knew would add some additional cost. Was given a quote 4 times higher than prepaid amount. Changed options and was given a new lower quote and guarantee that was all I would pay. Service was good and friendly at pickup and return and car was fine. Get to looking at paperwork and don't see credit for prepay and ended up paying well over 3 times initial online price. Contacted customer service about an overcharge and got 'sorry for any misunderstanding but we have the papers with your signature and no adjustment will be made'. Obviously I'll never rent from them again and I'll inform the many people I know that rent cars to steer clear of them.

We rented a car from Raleigh Durham airport for 3 days and when we returned we had violation notices for non-payment of tolls. For a $9.18 toll charge we were charge $90 in administrative fees. No one ever told us that one we needed to bring our EZ pass and when we got the car the agent never told us that we needed to purchase the toll package or we would be charged these fees. When I called I was transferred to numerous rude representatives who were not helpful one bit and after an hour and 35 minutes I finally was able to talk to a supervisor who was not helpful at all and told me they would only reduce the fee to $45 and when charged it was actually $47.97. I have never dealt with such incompetence. I will never use Thrifty again and I will make sure I spread the word on their deception and horrible customer service. Shame on Thrifty!!!

When I went to pick up my rental that I had prepaid by debit, they denied me at the counter. They run a credit check and I have fair credit. So then they denied me a refund. No car, no refund. They do not disclose what their "acceptable" credit is anywhere on their site. It just says you must meet their criteria. Kind of a blind shot in the dark?! I will never rent from them again and I am passing the word on. They are NOT a good company.

Thrifty Car Rental is very deceiving and dishonest. Rented a car in Ft Meyers through Southwest Airlines online rentals. When car was picked up it was $433.74. The quote on our email was not over $290. I questioned the lady about it and she said it was all the taxes. She never told us it was for some insurance that we did not need at all. Having to be at our destination by a certain time we thought we could get it straightened out upon our return, but after pleading with them on two occasions they stand by deceiving senior citizens. We signed a contract and that's that. They made a fool out of us. Just don't want anyone else to be taken advantage of.

Have made THREE phone calls to Thrifty as to why my credit card was charged $101.22 MORE than what was told to us at check in. After talking to three incompetent customer service people I still have no answer. Do not rent from this company. They have no right to charge unauthorized charges to anyone's bank card. Will be taking the route of disputing it with my bank. Shame on you Thrifty.

I went online to Thrifty.com to look at available cars for rent to take my family on vacation. I saw a nice van and it had a pay now option or pay later. If you paid now it was 100 or so dollars cheaper so I got my debit card out and paid the 652 it asked for and it showed that I would have to pay 182 at the time of pick up. So the day comes for pick up and I go in to rent my car and they tell me I cannot pick it up because I do not have a credit card and they recently changed their policy on accepting debit cards only if you have a flight scheduled.

We rented a car with Thrifty. The car was dirty, but OK, but customer service was absolutely horrible. When we first got the car, we had to argue with an employee for an hour and a half, they kept begging us to spend more money. They also told us we could switch primary drivers when the driver we wanted arrived, which will be important later. Later on, we had another relative join us on our trip, and we wanted to make them primary driver. We went back to the rental, and tried making them primary driver instead of who we had who was not best suited for driving. They said it was against their policies, that they could only add him as second driver for more money. The person we worked with the day before said that we could replace the primary driver, the next day they said they could not.

Rented the car from Rentalcars.com with complete insurance from their partner Rentalcover.com: "You have full protection. You will be offered other insurance at the rental desk. Don't pay twice!" But this did not help at all. To get the car I had to take their unrequired insurances (without this I would have lost the originally paid sum and was obliged to have a car). Together with fees etc. I was charged on top of the original rating of 320 $ another 350$! Instead of the SUV rented I got a 2-wheel-drive car for a rental car an old one. At least it worked. Upon returning the car I was asked to pay 390$ instead of the original 350$ ("we have forgotten something"). Thrifty in the DomRep: "You won't like it." After holidays I questioned Rentalcars.com. After an initial mail they closed their answer with "We are sorry to not be able to dispute any further this matter." Experience with Rentalcars.com: not a good one, neither.

Went to ORD to pick up Thrift rental car. Wait in line took 45 minutes, wait for the car to be driven up was 30 minutes. One lady told me I was lucky, she was there 2 hours as Thrifty double rented her car. Car itself was good with no problems. Declined PlatePass Tolling option thinking there would not be the PlatePass transponder in my car as the lady at the counter told me I could pay the tolls myself. I paid my tolls online and via coin all except 2 which PlatePass picked up for a total of $2.80 and $1.90 only because the PlatePass I thought was not there picked them up and prevented me from paying online.

I rented the car through Booking.com and was given a price quote. When I went to pick up the car there were over $100 worth of data charges that the clerk had said were completely explained on the website. When I told him that those charges were not on the website he basically called me a liar. I was out of time so I had to go ahead with the car rental and it end up costing me about $125 more than what I was planning on.

We were driving from Dubuque, Iowa on our way to Chicago O’Hare Airport when the engine started to have problems. We were approximately 109 miles away from Chicago. I called Thrifty’s customer service number and explained that an engine light was on and the car was overheating. It was suggested that I pull over and wait until the engine cools which we readily complied. I opened the hood of the car to check if there was any antifreeze which there wasn’t. Thrifty’s customer service stated that I should find a place that sold antifreeze and they would reimburse me. We were in a rural area near Stockton, IL where there are no gas stations or stores nearby which made purchasing antifreeze impossible. We drove a little further in pursuit of antifreeze when the engine stopped running completely. We pulled off on an exit and contacted Thrifty’s customer service to alert them that the car the engine had failed and we were stranded.

Stay away from Thrifty Car Rental at all cost. Rented car from Thrifty at Cleveland airport - no inspection of car which was of very poor quality - exterior and interior damage. When I returned, I received two notices of tolls owed totally $2.00 with an additional $30 administrative fee. I wrote them a letter - received zero response. So, they charged it to my credit card without my approval. No explanation of where the tolls occurred. Very unprofessional and dishonest company, as well as unethical. SAVE YOUR MONEY! Very poor experience with this company - never again.

We will NEVER rent from Thrifty again. When we picked up the car, they didn't do a walk around. All we did when we left the lot was drive to the hotel. As soon as we got to the hotel I noticed a dent in the front fender. We took pictures to show it was there. They are now trying to make us pay for a pre-existing dent that was there when we got the car. Unbelievable.

I booked my rental through HOTWIRE which I only paid $110.60 for 4 days, I went to pick up my car. I was told that I had to pay $145.00 because of taxes and fees even though I had already paid taxes and fees through Hotwire. Long story short they told me if I wanted to add their expensive $29.00 dollar per day insurance, I say NO!!! I will use my State Farm insurance and plus I already purchase a $9 dollar per day coverage. They said, "Ok, no problem, go ahead and slide your credit card and sign."

This company isn't Thrifty. Use another company! This company isn't Thrifty, it's **. Everything mentioned below is from my experience dealing with them... We rented a car on their website. They asked to enter the age of the driver which was 23. They quoted $253 dollars for a 2-week rental. They had a pop up to inform you about SunPass but neglected to say that because the driver was 23 they were required to pay $27 a day extra for insurance which we did not agree to as that was not what they quoted.

We had rented a car with Thrifty in Frankfurt via Expedia. We declined insurance at the time of booking as we have our own car rental insurance policy that covers us for up to $1 million world-wide. When we got to the rental desk at Frankfurt airport, the agent insisted that we have to purchase their insurance at an additional 15 Euros a day, adding an additional CAD$320 to our quoted price of $455 for the 14-day rental. They refused to accept our insurance policy and said we had to be a Mastercard or Visa Platinum member in order to be able to decline insurance, even though our insurance coverage is way better than that of the credit cards. They even acknowledged that they are the only company that does not accept other insurance policies.

Where do I start? I paid 118.00 UPFRONT for car and taxes. Then when I picked up the rental I agreed to the prepay fuel charge (fine no issue there) but I did not agree to any extra rental insurance as we were going to barely be driving it. The guy behind the counter rushed us through and confirmed NO RENTAL insurance. GUESS WHAT!?!! YEP we were charged an extra $90 for rental insurance we did not agree to. Yes we signed the little screen in front of the counter to confirm NO RENTAL insurance but because it was only a signature line, we did not know we were signing for insurance.

I returned my rental to FLL airport. The fuel gauge says full. They tell me the tank is not full and charge me $15.48 for what they later declared to be 7/8ths of a gallon. I told her it was unfair but I wasn’t upset with her personally, to which she declared “I don’t care. I do “this” every day, day in, day out.” That comment drove me to the manager in the booth. When I explained what occurred, one employee (obviously a new one) said “your tank is full.” However, when he walked back to “check”, the woman who checked me in told him to tell me it’s not full. In fact, he came back and said “she told me to tell you that your tank is not full.” Huh? He disavowed his own employer.

Do not rent a car from Thrifty Car Rental. I was billed for gas even after I filled the tank before return, they tell you that your bill will be adjusted if you do so but then they will not unless you dispute the gas charge that they charge you. They also sell you toll vouchers for places that will not even have tolls and then charge you for nothing that you used! They also do not honor prices that you are quoted!!! They are rip off and a disgusting business.

Rent Philadelphia PA Airport - Worst nightmare starting at counter to getting a invoice for toll tag usage after not being informed of policy!! We won't be renting from them again... Once was too much.

Thrifty advertised fraudulent prices and will not honor them, nor take any action. I reserved a Thrifty car for $87 and printed out my reservation. When we arrived in San Jose, Costa Rica, the car cost us $545.64 ($120 of that was for a wifi stick that did not work so well to get GPS navigation)! They refused to honor our reservation price and also made us pay an overpriced cost for car insurance even though we were already covered by our credit card as well as our insurance company back home. We were completely stuck with the car. I voiced my complaints on Thrifty's customer service/complaint email when we returned to the US, but they told me they had no jurisdiction over Thrifty in Costa Rica - even though they publish the prices on their website. There is no recourse and no accountability with this company!

Rented the car to go visit mother and then my grandsons and new great grandson. Car was leaking fluid that I did not want to drive for fear of breakdown. They replaced the car but the amount of time did not allow me to go visit my grandsons for the day allotted them. Refused to compensate me for the day lost. Bad business.

I booked the car online and questioned why it was so inexpensive and was told simply that was the price. I also called Thrifty at the airport in Cancun and was given the same answer. I was told we could pick up the car at the airport, however this was the first red flag. We were shuttled to a Thrifty pickup. The price of the daily rental had changed radically from $16.99 per day to 29.99 per day and this did not include insurance. I did not need most of the insurance as I am covered by my credit card. I was told this did not apply and the insurance brought the cost of the car to $50 plus per day. I was asked for a $3,000 deposit to be put on my credit card, I refused and the deposit was reduced to $300. This took one and a half hours to negotiate. Awful experience, I would never rent from them again, complete bait and switch.

We hired a car from Dollar/Thrifty Car Rental to drive from Miami to Orlando but there was a misunderstanding regarding the fuel arrangements. When we dropped the car off at Orlando airport this was quickly and professionally resolved by the lovely Stephanie **. Companies rarely appreciate that staff who sort out problems with customers are like gold dust. I do hope this is not the case with Dollar/Thrifty. Thank you.

DO NOT RENT FROM THRIFTY!!! I went to Atlanta this past weekend and had already purchased a rental car through Holiday Cars which took me to Thrifty Car Rental for my vehicle. I had to pay full price up front through Holiday Cars. Go to the desk at the Thrifty cars to pick up my car. Was told to I needed to have a card on file for Thrifty for any possible incidentals that may occur. Then I was asked as a government employee discount I was eligible for an upgrade to a high rated car at no charge and at a lower fee. So now 5 days later after having a hold on my card, this morning I check to see if the hold is off and lo and behold Thrifty has charged me another full price car rental for my upgraded car plus my original price (through Holiday Cars). After talking with customer service and them telling me I signed a contract for the car that they can charge me the price for the upgraded car as well and they did!!!

After booking the car in August 2017 for a pick up date of April 1, 2018 we had went to the South Beach location only to find out it had moved. After finally locating the new location, the location was closed and we were unable to obtain our car. We contacted Thrifty on a 30 minute international call, where they also were unaware that the South Beach location was not open and we were told that we could get a car from the airport. This was a 30-40 $ taxi fare in order to pick up a car when I asked if they were going to assist with this cost the answer was no. After discussing our options with Thrifty‘s I agreed to pick up a car on the following day at the Miami location.

The website said the car we rented can fit 2 large luggage and 2 small luggage in the boot. That was very misleading. We could only fit 1 large and 1 small luggage. We had to queue about 30-40 minutes to get the car keys at the desk at Sydney Kingsford Airport and when it was finally our turn, the desk staff was quite rude. The cars' A/C wasn't working well. Unfortunately the weather was quite hot while we were there. So we were sweating away in the car. We called them on 28 April 2018 and the staff said they will send an email to somewhere and call us back. We didn't get any call back so we called them again the next day and again they said they will send another email.

When I returned my rental vehicle at Orlando MCO Airport on Friday, March 30th, 2018 I was extremely disgusted with the customer service. After returning the SUV rental to Terminal B (approx 5 PM), I walked to the departure terminal. Before I got to the terminal I realized I had left my Computer bag in the car. I quickly returned to the rental kiosk, which was no more than 15 minutes after I returned the vehicle. I explained to the lady assistant the situation. I told her I had left my Computer Bag in the vehicle and I was in desperate need to get it back because besides my computer, it contained a few hundred dollars cash, my wife's medication which she has to take twice a day for a serious medical problem and our passports. I explained without the passports we could not get on our flight back to Canada.

They are thieves. On purpose, wouldn't give a receipt at the time of return. "Oh no worries, we will mail you... All is good". They charged double the amount on my credit card, in violation of contract given at the time of rental. Asked for the details, charged very high daily rate and hourly although vehicle was returned in time. And I keep fighting their customer service. They admitted the mistake, but won't post the refund, not send anything in writing (email nor text) of this resolve. Owing to system limitations the refund may take 2-3 days, then I keep inquiring, will take 5 business days. Finally I got the refund, but clear attempt of theft and when refunding their error... All sort of system and bureaucratic problems. 5 phone calls 2 hours of wasted time with no trust and high blood pressure. Don't rent from them if you have any self respect.

Wilmington NC airport, upon renting they stated it is easier to secure rental with a cc and then pay at end of rental with my preferred payment (debit). 3 days after returning the car both cards were charged, when calling no history of a rental, SURPRISE, I have been passed from person to person and no one can see the double charge even though I have confirmation numbers for both. This is the first, and last time using this company, I only used it because they were closer to where I was. Now I get to fight to receive my 2nd chargeback. If you are going to use these people, secure with the same card you plan on paying with and too damn bad if it is more work for them. HORRIBLE HORRIBLE HORRIBLE!!!

My family and I recently went on a vacation to Oahu, Hawaii. Prior to our vacation I had booked online with Thrifty Car Rentals, Full-Size Sport Utility Vehicle (unlimited mileage) - pick up February 20, 2018 12:00 pm and drop off March 1, 2018 12:00 pm at the Honolulu International Airport. This reservation also included 1 child seat, 1 booster seat and 1 GPS system. The reservation confirmation statement showed it would be $589.77 USD upon pick up (including all taxes and fees). Upon pick up Thrifty advised us that our total amount due was now $2841 USD. This is not the amount that was provided to us on the reservation and frankly I am not sure who would be willing to pay this OUTSTANDING amount they were asking for.

We rented a car from Thrifty, and drove on three miles of toll road that did not have any toll booths or any way to pay cash. Our toll was $4.02, and the 'administration fees' were $29.97! It is unclear from the notice if the 'administration fees' were charged by Thrifty or the State of Florida, but in either case, the fees are excessive and border on fraud. No warnings were issued on the tollway, just that toll fees would be billed. Given the large number of people visiting the Orlando area, this should be a warning to all visitors.

Refuses to refund a prepaid rental at their own mistake! I travel 70% of the year. WORST experience ever! Trust me. I have no issue renting with anyone, but this particular company is really, really horrible. Just steer clear no matter what, you will thank me for it!

I travel a lot and normally use another car rental company, which I will never stray from again. I took my son to San Antonio Texas for a mini vacation. When I arrived at Thrifty to pick up my "luxury" vehicle, it was not what I was told it would be. Size of a vehicle is very important to me due to my son's height. They instantly tried charging me more for a full size SUV. That was the start of the nightmare. I did not want the upgrade and so had no choice but to settle for a 4 door sedan. I only drove 18 miles the entire time, 9 to the hotel and 9 miles back. The car was parked at the hotel the rest of the time.

I have never had a more horrible rental experience. If you are deciding between rental companies, don't even give Thrifty Car Rental a second glance. I made my reservation online; the website stated that the price of my reservation included all taxes and fees. When I arrived at the car pick-up location, the customer service representative informed me that they didn't have the car that I requested. We had to wait for thirty minutes while he made some calls and eventually arranged for us to have a different size vehicle. I had to negotiate with him to ensure that I wouldn't be charged for this change. Then, when I was finalizing my reservation at the check-out counter, I was asked to sign a receipt for an amount that was three times the amount of what my reservation stated. When I asked about this, the customer service representative pointed to some very fine print on a document that said Thrifty charges each driver $30-$40/day for insurance.

Worst experience I ever had renting a car. When I called in to reserve my car almost a month in advanced they confirmed that I'll get a small econ car for 150$ for 4 days 3 nights. When I've arrived to pick up the car they charged me 411$ and gave me a grand caravan and told me that I can have a smaller car for extra 25$ because they have snow tires on them. Obviously I'm never coming back.

After 25+ emails and a call to Thrifty I am still a very displeased customer. My husband was driving when he was rear ended by a Thrifty Car Rental and that is where the nightmare began. I gave them a quote and they offered $1700 less and refused to accept a confirmation with amount for car rental during that period. They have been unhelpful and want me to fill in a release form and are not willing to compromise or discuss. I would not rate them.

We came last Saturday evening to Minneapolis, MN airport at 10:15pm to pick up our car rental only to discover that the attendant had left early. The counter was supposed to be open until 11pm. I called from our connecting flight and told the person at the contact number for Thrifty that we were running late and asked if someone would be there and she said she would forward the info to the person and that they were open anyways until 11pm. When our plane came in, I sprinted across the airport to arrive at 10:15pm and no one was there, I checked outside where the cars are and then talked to the other car rental agencies who said the guy had left early.

I purchased my flight along with my rental car which I was charged $12/day for. When picking up the rental car, I upgraded up one level from economy. Rather than charging me the difference of $3/day, I was charged an additional $15/day. When confronting the representative with the charge, their explanation was the fees change daily. So basically I was charged for renting 2 cars. Their solution was none. Not how business should be conducted, robbing customers.

This is our first time renting from Thrifty Rental. (Denver Airport) This is probably our worst experience with a car rental company. The guy who rented us the car was very rude! He insisted that we get the toll tag, because there was no way around the tolls. A total lie. The first car we rented smelled like smoke. Really? The replacement car was a joke! The windshield wipers were terrible, the car was on half a tank, and the driver’s seat was very uncomfortable! What was awful was trying to drive in the rain to Cheyenne, WY with sucky wipers! If this is how your company does business, we won’t be back!

My husband and I prepaid for a rental car in Phoenix in January 2018. We arrived at the airport at 1 am expecting that our car would be there. We approached the Thrifty counter in the garage and were rudely told that there were no cars. The woman working told us we could go try Hertz if we wanted. She never offered any assistance to resolve the situation and left us to deal with their error ourselves. I called the Thrifty number only to find out that they are also Hertz. They said they could book me into a Hertz vehicle (the same style as I reserved at Thrifty) but it was over $100.00 more.

When you go to Thrifty's Website, you'll see a "pay now" link which creates the impression, you're getting a deal. You ARE NOT GETTING a deal. When problems arise, Thrifty says it is necessary to deal with CarTrawler. I returned a car 5 days early and got NO credit. I was told to deal with CarTrawler. Best to avoid both companies!

I tried to do no stars. We had plans to be on the road at 530 am but due to misinformation on payment procedures with representatives we were delayed 3hrs to getting on with our trip. Running behind, upon departing we noticed a smell and how dirty the vehicle was. We tried to call and no one could get us to the Atlanta center were we picked up the vehicle. We found out the smell was maybe a spilled milkshake because it was stuck to the back of the seat and the cup was still under the seat. It was never vacuumed, cleaned.

We rented a car through Priceline from Thrifty at the Liberia, Costa Rica Airport. The agent informed us that our CC insurance was not valid as they needed a letter from the "bank" and $5000 deposit. We were forced to pay almost double the rental amount for the insurance as we did not have this letter. At no time prior to our arrival in Costa Rica did Thrifty or Priceline inform us of this special requirement. This was a robbery plain and simple. We later learnt that EuropCar does not charge these usurious rates and accepts the CC Insurance without a letter. Upon returning the Car in San Jose, and while travelling in the Thrifty shuttle, another customer informed us that he never pays the insurance scam and does not produce the"letter" required by Thrifty. And he even rented his car from the same venue as we did; The Liberia airport Thrifty outlet. Avoid Thrifty at all costs. They would be wise to change their names from Thrifty to Thiefty.

Stop, you can easy find something way better. The price that was shown on Expedia was $190 for 5 days but I was charged $429!!! When I tried to contact them nobody was even tried to help me, they were only transferring my call with no results - I called them like 5 times, so do not even consider this car rental because You may have the same problem I had, also lady by the counter was not nice and helpless. I have a screenshot of the price that they offered me and overall bill if someone wants to compare let me know!!! Pick up another company!!!

Worst experience of my life renting a car at the Louisville airport. The blond woman who appears to be in her early fifties (and refused to give her name) treated us like dirt, and cheated us into paying for insurance saying there was no choice. After double checking with the Thrifty 1 800 number they said this was wrong. Ohhhh, but this woman hasn't heard the last of us. In a nutshell, she charged 168 dollars for an estimate that was 48, for a two-day rental. Do not rent from these crooks, ever! Very dishonest cheaters at this place. Never again! One star is too much.

I rented a car Dec 6 and 7th in Houston Texas. I'd never rented from Thrifty. I travel quite a bit and just go with the cheapest solution. They never mentioned tolls or the conditions regarding tolls. Most rental car places have a toll tag on the car. I thought nothing of it. The car didn't have a tag when I got in. I assumed I'd be billed by tag and went about my work. A month later I received the bill. $6.50 in tolls and a $15 "service charge" for each instance I went through a toll booth. This SHOULDN'T BE LEGAL!!! Especially if I was never told.

We rented a car in Nashville and had booked a premium. When we arrived, they had no premium cars and the economy cars were all very small. They finally gave us an upgraded car which got much lower gas mileage than the one we had booked. In addition, we were asked if we wanted to add a second driver, which we did. We were charged $65 additional for the second driver which was not mentioned. I have never been charged for a second driver. When we complained, we were told we should have read the contract. We had already waited in line for 30 minutes before being helped at the counter. Will never, never rent from Thrifty again. With all the complaints about this company I cannot believe they are still in business.

We rented a van in LA. Bought the express package only to be charged on two separate issues for using the express lanes on the freeway. When we called Thrifty we were told that it did not cover those highways on which we received the tickets. We only traveled within the LA area and were never told that certain highways were not covered. Two months later we received another notice for a parking violation! We have no idea what that is all about and feel Thrifty uses these fines to increase their profits. We have no proof and cannot remember where exactly we parked two months ago that would have caused this violation. Never will we use this company again.

Thrifty Car Rental is pushing their daily toll pass as a convenience pass in the city but they failed to tell me about “administrative fees” if I didn’t purchase the daily pass. I questioned the agent about the daily pass cost since I was only driving thru and passing 2 tolls and I found it to be extremely expensive vs. just paying for tolls. I wasn’t told about “administrative fees” even though I wanted to confirm if there was any additional fees when using the pass in the vehicle.

I was charged a ton of money for a transponder I declined all because when I entered the vehicle I did not make sure it was turned off. I also was charged for the tolls I drove thru and paid cash for because it was unknowingly turned on. Whoever gets in a rental and checks to see if transponder is turned off??!! Not me! Ever! I usually make sure there’s no damage to the rental, make sure there’s a full tank of gas and I leave. They’re gonna put in a request to pay for ONLY half of my bill!! That seems unethical and just unfair. I know I’m not the only person this has happened to! I will forever be loyal to Enterprise rental! They truly are the best and know how to deliver great customer service and they always make sure I’m happy!

Our car was not ready when we got there. It was to be at noon and we were there two and we had to wait for an hour and they finally gave us an upgrade but they were very unhelpful, very hostile. I would not recommend anyone running a Thrifty Rental Car.

I received a promotional e-mail offering 20% off base rate for 2 days sale. When I tried to book a car with the discount, no Thrifty location would accept the discount count in Fort Lauderdale/Miami/Palm Beach. This is a bait and switch tactic and Thrifty Car Rental company can't be trusted. I then called their main number 800-847-4389 and they knew nothing of the promotion nor do they deal with discounts I was told. They gave me another number 312-843-5786 and they took 10 minutes to research discount offer and said it was only for some locations. I asked for the locations in Florida and they had no way of knowing where it could be redeemed. I then called the corporate number but it has been disconnected. I will never use Thrifty Car Rental again and will warn others to stay away!

We have been renting cars for more than 30 years. Since we have our own insurance we have never purchased the extra insurance. We reserved the car through AAA and on the reservation, it clearly states we do not want the insurance. Without letting us know, they charged us for the insurance. We have called Thrifty several times to get the charge taken off, but they will only give us a small portion back. The cost of the insurance was $142.45. I was told they would give me $49.89 back and then gave me another number where I could call to see if I could get a full refund. When I called the number provided, I was transferred back to the original number.

I actually posted this on my FB account which is something I would not normally do, however, I am making an exception with Thrifty Car Rental! Keep in mind, my husband, Frank, has been a Blue Chip member for 10-15 years and we have never had an issue. Frank and I were in San Diego this past June and rented a car. Upon return, the person who checked us in, said that there was a chip in the windshield. Normally, we look a car over for dents, scratches, etc. before we check out and have an agent make a note. However, this small of a defect would be hard to catch! It's not much bigger than the head of a pin, if that!

I would rather walk than rent from this company, ever again. I don't care if you gave me a car and title for free, I would never go back. We fly 1,000 miles away from home to do a shopping trip and watch the Rocket take-off, we were going to have the car for a total of 7.5 hours. We land in Orlando and get to the ticket counter, the guy asked for the driver's license and credit card, the usual spill, well then I am told that my rental could not be fulfilled because my credit card name does not match my driver's license. It's a business card you **. DUH!

I rented a car in Barbados in August during Carifesta 2017. They charged me for a 1/4 tank of gas at pick-up and told me to return the car empty. It is a dirty, dishonest rip off trick. The tank should have been full or 1/4 tank (in this case) to be returned as was received at no additional cost. It is dishonesty because Thrifty is capitalizing on my concern/fear of a stalled car therefore, to avoid that I would always bring it up to the safe level at Thrifty's advantage.

Picked up car rented months prior at Sacramento Airport. Thrifty knew car would be returned in Seattle. Tolls were incurred in Washington State, electronically with no option to pay cash. Toll amounted to $6.10 yet Thrifty tacked on a $15.00 administrative fee. I never was asked to use their PlatePass option. Very dissatisfied with this extra fee. Thank goodness there was only one toll as the administrative fee is added to each single toll up to $90.00. What a rip off!! The car was as expected, nothing special and thankfully no hidden damage costs.

I turned in my rental to the Charleston, SC Airport off site and all was great. 3 weeks later I am getting e-mails stating the windshield was cracked. When I turned that car back in it was in perfect condition. I noticed that in the e-mail they attached a copy of the Vehicle Damage Report, which states must be filled out by renter. This was not only written in someone else's handwriting but they got my address wrong. What a scam. Someone working there cracked the windshield and they want to try and pin it on their paying customer.

I recently rented a car from Thrifty Car Rental company airport location St. Louis, MO. I made a reservation about 2-3 weeks prior to rental for a standard SUV. When came to pick up the car, I was given a large 7 passenger SUV. I asked to give me a car that I reserved. The rep that was helping me said that they don't have any other vehicles. I tried to explain that I don't like large vehicles and didn't reserve one. He kept repeating himself that they don't have any other ones.Then I asked to give me a discount since the larger vehicle will have higher gas consumption. He said he will not do that. The female rep standing next to him began preaching, and the other rep, who I found out later was their supervisor named Kevin, came over and said in a impolite and discourteous manner that he can return my money and I can go next door and rent whatever I want.

I'd clearly told the person working at the desk that I didn't want an upgrade. Obviously they get some sort of commission because they put the upgrade in the paperwork into the folder. I signed the folder.

The customer service for Thrifty Car rental at the Columbia Airport is horrible. They are understaffed. It is pretty much a do it yourself operation. You inspect your car and call in if you have any thing that is larger than a $. When you return it, there are no signs, no direction, nobody out there to return the car to. You have to go back in to the rental desk to return but nobody looks the car over.

Twice in July 2017, I left my car at the Thrifty Logan Airport Park and Fly. On the first trip, about $10 in quarters I keep for parking meters was taken from both the "ash tray" and the glove compartment. So, the next time, I only left $2 in quarters in the ash tray AND they were taken! No effort was made to conceal the theft. I will never leave my car with them again.

On January 28th 2017 I arrived at the Thrifty Car Rental at Las Vegas McCarran Int`l Airport. During the process the agent asked what insurance I wanted and I clearly stated that I was declining all insurance. I do this in all rental car situations since my VISA card covers the CWR and my Canada Liability Insurance is good both in Canada and the United States. He argued that my liability insurance was not good in the United States. I presented my liability certificate and in his presence called my insurance company to get clarification. It was made clear that the liability coverage was valid in the United States and was referred to a website for a complete write-up. I again insisted that I did not want any insurance on the rental vehicle.

I feel like I just got robbed from Thrifty. They have the lowest fee per day but in the fine print they charge $276 to go to different states. I ended up paying $400 to rent a car for 2 days! I will never rent from them again!

I rented my first Thrifty Car in 1994. They were my go-to car rental. In the 1990s, the carry over customer service from the 80s was still fairly strong. I was/am a San Diego local and never had any problems. I rented my cars with my Debit Card. Earlier this year I was told I could no longer rent a car because I did not have a credit card. An exception to the Debit Card rental was proof of an airline ticket. Why would I have an airline ticket as a local. For over 20 years I rented cars from Thrifty.

We rented a car from the local airport in order to travel to Texas for our annual Christmas holiday. We had rented from Thrifty 6 times within the last year, including a similar trip the year before. Upon returning and three months later, we were charged on our credit card for $2700 [without our approval] of additional charges for mileage for taking the vehicle outside the accepted range during our 12-day trip; they billed a per mile rate and not the contractual rate. After reviewing the details we found that sure enough, the contract language was changed sometime since the last rental to exclude travelling to TX from the airport in northeast Tennessee where we picked it up. Next, we made a written explanation and appeal directly to Thrifty and even mentioned that their counter employee during pick up that we were going to Texas and he said 'have a nice trip'. No mention of a contract change or travel to TX was prohibited.

Ordered a car online in January for a March vacation to Florida. Due to the blizzard, I had to cancel my vacation because of canceled flights. I notified JetBlue and they refunded my fees (no fees were applied either!) within 48 hours. I called Thrifty and they too were going to refund everything (with no fees attached) within 48-72 hours.They lied! I called two more times and told my fees would be refunded. After 2 and a half weeks, I called again and asked to speak with a supervisor because there was no record of my calls 4 other times! Of course a supervisor was not available and then they gave me a different number to call. I guess if you order online a company called "Cartrawler" takes over the billing requests... How convenient. After calling them for over 6 weeks (did I mention they are located in Ireland) I finally got the refund minus cancellation and other fees. There are a ton of other car companies out there, my family and I will never use Thrifty again.

I rented a mid sized car. I was told the Jetta was the only one available. The Jetta has high mileage and a obvious repair done to the body. The car died on the side of the road. I called Thrifty. I spoke to Julie. She told me she was going to call the car manufacturer to see if it's still covered. Doing this would save Thrifty the expense of sending their own roadside help. I was not happy with that answer but went along. I then asked for her name and a phone call back. Julie said, "I will call you back in 10 to 15 minutes." NO CALL BACK. I called them back about a half hour later. I was told THERE IS NO RECORD OF THAT CALL. Eventually a response vehicle showed.

I completed a reservation online for a rental in Ft Lauderdale for a compact car or larger. When I got there I was told my only option was a compact car and that would probably be too small for my family and luggage, that she would give me a discount on a midsize car, which I agreed to. I needed a car seat for my grand daughter which I selected on the reservation and it didn't say anything about an extra charge, however there was, but I was fine with that.

Absolutely horrible experience. Had flat tire. No spare and NO service. Thrifty Car Rental literally left us abandoned on the side of the road. NEVER came. It was horrible. Had to find a taxi, train and another car rental to continue our vacation. Then they billed us for their negligence. Sick company!!!

I rented an SUV from Thrifty at Las Vegas, with a quoted rate of $698 for the week. We returned the vehicle at 11:59 am on the contract return date, and we were charged $2559.09 for the rental. The receipt stated we failed to honor the contract, by returning the vehicle later than 17:00 on the same date, which was printed below the confirmed return time of 11:59 am. I called customer service, but it was a Saturday and I was told I had to wait until Monday to talk to someone in "that" department. Called on Monday, they reviewed the charge and said they didn't know why I was overcharged, but they would credit $1712.35 back in 5-10 days.

Reserved a car online for a small SUV. Once I arrived at the destination to pick up the car, they didn't have any small SUV's available so I was forced to take a higher priced vehicle. Note - they would not match the reservation quote - even though it was no fault of mine that the vehicle I selected was unavailable that site. I requested a toll pass. It was in the car and I assumed everything was in working order. WRONG. They never activated it and sent me a bill for $65 in processing fees a month later. When I called and emailed to complain, they were unable to submit my request. No one ever followed up with me, I just received a collection notice in the mail.

Terrible experience. Reserved a car with my husband as driver. When we went to pick up the car I wanted to pay for it with my credit card. The clerk advised me it's policy that the name on the card has to be the primary driver on the account. We go through all the steps to complete transaction, the sales points to up sell, he was very short and rude and seemed annoyed with us not wanting each of the extra options - key fob, pay for gas thru them, insurance, roadside assistance. I have full coverage insurance, as well as the VISA I was paying with provides rental insurance coverage, which is specifically why I used this card, and we already have roadside assistance coverage. I gave my insurance, my credit card, my license and signed for the transaction.

I pre-paid a reservation via the Thrifty online site. I had no idea that my reservation was then redirected to Cartrawler, which then billed through another company in Canada causing my bank to charge an international transaction fee. When I complained to Thrifty about doing this without obvious warning to the customer, I received an email from Cartrawler stating that my reservation had been canceled and a refund would be made in 10 business days. That was 5 weeks ago.

I had arranged car rental through a broker and prepaid for all the services that I required. When I collected the vehicle at no point were any additional insurances or fees discussed, and I was handed a document headed "incomplete RR" with estimated fees of $268.44. When I asked the clerk what these were for I was told not to worry, and that there were no additional fees to pay.

This company takes reservation for cars and then has none when you arrive at your destination. Waiting 1 hr in line just to be served and then wait another hour before you get the car you didn't even reserve. This company should have its business license revoked forever!

NO STARS... EXTRA EXTRA FEES, NEVER USE THIS COMPANY!!! Reserved a car at Thrifty at DFW Airport, Rental quoted at $65 for 3 days. Just a bit cheaper than other Companies. At time of Rental I was informed that it was REQUIRED to BUY THRIFTY INSURANCE and the cheapest was $20 a day added to my rental fee.... THEN TOLL CHARGES were $14 a day and if I didn't buy that toll package it was going to be $15 toll violation fee plus the toll everytime a toll was charged.... That alone was over $100 additional fee... I said that was outrageous over $165 for a 3 day rental... I didn't rent from them.

In April I flew into Seattle for a two day trip. Thrifty seemed unusually busy, not enough staff. When I finally reached the counter with my reservation, I was pounded for additional coverage to DOUBLE the cost of the rental. I declined the coverage. The rental experience was fine enough on return. Nevertheless, I sure blew it on anticipating TOLL FEES in town. I had exactly one, (it's the principle though) and this week received a notice of an "ADMINISTRATIVE FEE", being charges. Oh, of course I am legally responsible indicated the document. They also noted I have "10 days to pay" but I just received the bill! (Three days to go!). Logging into the Rental FINE site, I attempted to pay online, but the site links do not work. What an operation! Beware of the Toll areas and these hidden charges folks!

First off the lines were out the door and only two clerks at JFK airport. Second the clerks mislead you to believe the amount of fees that are associated with the E-ZPass service. Third when you call them to find out why they're rude and nasty. Fourth the car I rented kept losing air in the tire. When I called I was told I had to pay a fee to have someone come to put on spare and then take time from our vacation to go switch out vehicle. Do not use them. Not even as a last resort!

As previous reviews have stated, do yourself a favor and don't rent from Thrifty. They may seem like a deal, but they have a lot of hidden charges they don't tell you about until the charges show up on your credit card. They claim they tell you about it in the large print out materials you receive, but they should tell you what to watch for at the counter. Make sure you tell them you do not want them to auto-fill the vehicle when your return it. If you don't tell them you DO NOT want the auto-fill it will show up on your agreement as an added charge. You're not saving anything! Also watch for toll roads. A month later you will be charged a $15 administrative fee for every $1.32 cent toll charge. I don't understand why companies are deceptive, but the old adage you get what you pay for is so true. Beware!

Absolutely disgusted with Thrifty in the US. Rented a car from them in May and was offered a Sunpass for tolls. This was offered for $50 for seven days. We rented the car for 11 days. Our Sat Nav was set up to avoid Tolls so didn't need the SunPass. However when we visited Tampa, due to a RTA we were re-directed down a road with a Toll. When we returned the Car we advised the clerk of this issue. They checked on the system and told us that it was okay and that no Toll charge had been issued on the car, we did offer to pay. Totally unavoidable and not in our control.

Absolutely rotten experience with Thrifty Car Rental in Chicago O'Hare June 13, 2017. After suffering through a Spirit Airlines trip to save a few bucks I was lied to by the clerk and apparently signed for the "insurance" which effectively doubled the rental car cost. I have never, ever bought extra insurance on a car rental because my CC covered rentals. No relief with "customer service" as they insist on the rip-off. Now, I will tell everyone use ANYONE ELSE but Thrifty, or you'll be sorry.

I rented a Jeep Compass from Thrifty from 6/29 - 7/2. At least that is what I requested. When I arrived in Tampa Florida I was told as a convenience to not have me wait I would be upgraded to a Chevy Malibu. This was not an upgrade given I wanted a small SVU off the ground and I saw the Jeep Compass in the lot. Secondly, I was told that it would save me money to prepurchase gas and I could bring the tank back empty. I returned the tank full though the person who checked me in said it was halfway between three-fourths and full. When I tried to get the money back for the gas (that I didn't use) the representative told me the cost for one-eighth a tank of gas would come to approximately $32.00. I had prepaid $29.37.

I rented a car from Thrifty on May 20th from Moline IL airport. Everything was fine with the car that I rented and I returned it with a full tank of gas. I even paid for extra insurance that I didn't need because I didn't know my husband's covered car rental, which is fine. But, then I just got a charge of thirty dollars on my debit card without warning and I have no idea why. Are they going to keep my card forever and keep charging me for stuff I don't know about? It wouldn't surprise me. It seems like that is how the world makes money so I'm not surprised, but I wish I knew why I was getting charged. And I'd appreciate if they would let me know if it was a true traffic violation or do they just do this scam to every customer. Their reviews were horrible so I think it's probably the latter. Think twice before you rent a car from Thrifty.

I rented a car from Thrifty Car Rental in Morocco prior to leaving the United States. When I picked up the car in Casablanca for a 3 week rental, I found that they did not have an office, instead it was a car in the parking lot. They had my reservation for the correct amount that I had reserved the car for. They requested two credit card imprints, one for the rental fee and one for a $1700 damage deposit. They stated that they did not process the damage deposit unless there was a problem. However, they processed both charges within days of my rental, even though the rental agreement says I won't be charged until I return the car. Thrifty Car Rental now says that they have no access to the rental charges in Morocco, that it is a contract company to Thrifty and basically that it is my problem. Then the agent said "Have a good day" and hung up on me. DO NOT RENT THROUGH THRIFTY RENTAL for an international destination.

When prepaying rental Thrifty charges through an Irish company. My bank will add foreign transaction fees although I purchased rental in the US through an American company. Would recommend to use another rental company.

We made the reservation with pick up and return location at the Las Vegas airport. The Asian guy tried to ask us to buy additional insurance which we said no. He then asked us where we came from and said, "the Arkansas insurance does not cover rental cars." We said we are from Arkansas but we are with an insurance company not in Arkansas. Now looking back, this guy was totally lying as the coverage of an insurance should have nothing to do with the state of residence. Anyway, we just clearly declined any additional insurance and then this guy process with the paperwork.

Thrifty car rental adds a $15 fee to any toll not paid even if the toll is impossible to pay due to the way the toll is collected via plate camera. No possible way existed to pay the toll except by plate. No cash is accepted yet, Thrifty charges $15 per toll. Even if the toll is $0.10. This is reprehensible conduct for a company. They are profiting from our inability to pay a toll as we go.

I wish I had looked up reviews before I booked. Thrifty advertises very low rates online but they will add numerous charges on top of what is shown when you book online. If you do not get them to specify exactly what the charges are, the employees will overcharge you. Two employees attempted to charge me for an extra day of rental, saying that I brought the car back an hour late. We took out the car at 1 pm and brought it back just before 1 pm on the drop-off date. Additionally, it was not explained to me when I picked up the car that they would be putting a $246 hold on my credit card. I am now waiting for the funds to be released. I would advise anybody to go with a more reputable company that gives you the total amount upfront. This company operates under 3 different names in one location and have a separate company that handles the booking.

THRIFTY CAR RENTAL (SUCKS!) I declined the fuel charge on my vehicle, however I returned my vehicle on full. The attendant verified my vehicle was all in order before I left. I received a bill with the correct charges, then 10 minutes or so later, I received an updated bill with a fuel charge. I did not keep the receipt from the gas station because everything was in order and I did fill the car up at a gas station within 10 miles from the return location. I called customer service and they would not help me remove the charge, I even spoke with a manager (Mark) and he would not help me either. I called back and got another representative who would remove half of the charge.

I made a reservation directly through Thrifty's web site this morning because my car is in the shop. This also happened in May 2016 with no problem. I had a friend drop me off at San Diego International Airport because it is the only place where Thrifty is open today (Saturday). My reservation was for 2:00 p.m., and I entered Thrifty at 2:00 p.m. I waited in line for the next 38 minutes!!! There is nowhere for customers to sit while they wait. The two self-serve terminals were out of order. The counter staff are slow.

Horrible! Do not use this company! My car I rented was gross. It had crumbs everywhere. I found a old bottle under my car, a dirty rag in the side door and there were cheesy poof remnants on the seat. It smelled of smoke and there were cigarette burns in the seats. My service was okay but the guy next to me kept getting yelled at, he was embarrassed. Won't be using this company again and will make sure everyone knows.

I made an online reservation through Thrifty's website prior to my trip with my debit card. Once I arrived at the airport in Manchester. The agent said they needed to have a credit card on file... Well I don't use credit cards. I have a debit card. No they said they couldn't take a debit card. Well they had no problem using the debit card when I made the reservation? I had my license, car insurance information and a passport and of course my debit card. Nope none of that was suffice enough to get the keys to the car I prebooked. It was late at night and most car companies were already booked! However the last place I tried was Budget Rent a Car and I was lucky enough to get a car from them hassle free. Okay I get it, it is Thrifty's rules to have a CC and not a debit card however they had no problem using my debit card for a cancellation fee!!!

My husband and I made reservations to pick up a car at the airport in Panama City Beach Florida. Upon arrival the agent on duty says there are no cars available even though we made a reservation. We were very disappointed we was trying to head to Chicago to make a funeral of our dear aunt who had passed away. Three weeks before her passing her husband had passed so we really needed to be around family. Thrifty rental car let us down don't make sense to make a reservation and when you get there is no car.

First off their ad said 12 dollars a day to rent a car. I ended up paying 27 for 7 days. I barely used the car and only had to put 8 dollars in. I had to drive the car back to the place so used under a gallon of gas and was charged 9.99 for that gallon plus many other hidden fees came to 47.00 a day. Rip off never again. They are sneaky. A trump company.

Order and pay for an SUV 5 luggage 5 person vehicle - get a small Nissan that barely fit 2 bags and 3 people and same price. Expedia and Thrifty stink - not going back. Stay clear. Better travel partners out there!

PLEASE do yourself a favor - do not rent from Thrifty Car Rental, even if it seems like a big savings. I reserved a car March 15th on their website for a pick up at Fr. Myers FL airport. When I arrived my magnetic strip was on my card did was not working for them. They refused to rent me the car I had paid online for $175.38 and had a balance of $55, they told me they were going to cancel my car but it would take 30 days for me to receive my refund. I called my bank and they filed a claim and I received my money back ASAP. My bank was great. Today I wake up with a charge of $175.38, I called my bank and they are saying that Thrifty provided a 24 page report on how they provided me a service online and the cost was $175.38. My bank told me they can't do anything about it because they provided a report proving they provided a online service costing me $175.38. SCAM! STAY AWAY!

Rented a car for my trip in San Antonio, thought everything was fine until I got home and find $449 in extra charges I did not ask for. I was told at the counter that I would pay $30 for prepay gas but come to find out they added charges for insurance which I had already paid through Expedia, loss damage fee, road service etc... $449 charges when I already paid for the car and insurance through expedia. When contacting the customer service they were not helpful and are saying I asked for these services. This is a scam and a waste of money. All they do is apologize for being useless.

I will be posting a bad review for Thrifty Car Rental on as many websites as I possibly can. I booked a flight and car rental through Spirit back in February 2017. My car rental ended up being $170 and some change. Once arriving to Denver's Thrifty, there was a man there that did not know what he was doing, took an hour and a half to finally (with another attendant) get my little Ford Fiesta, THE SMALLEST CAR THERE. Other than the deposit, the attendant said there would only be a fee for $55.77 which was for tolls. I told him "that's fine" (Which brings my total to about $225 for a couple day rental). Upon returning the car, there was zero system, you just dropped the car off, they checked everything out and said "you're good to go." NO COPY OF PAPERWORK OR WHAT OTHER FEES THEY WERE GOING TO TAKE FROM YOU.

We booked a car with Thrifty Los Angeles LAX for the amount of 330 USD. We received the car, and everything went fine. We never received an invoice. As we are frequent travellers we didn't take any of the coverage extras, etc. Two weeks later a total of 700 USD was charged on our credit card. After contact with customer service I received the invoice with on the invoice a max of all extra coverages. Now I am already four weeks email with customer services. They do admit something went wrong, they will somehow not sent me the exact calculation of the charge. They did refund 50% of the overcharge, they are now telling me they are going to refund more, but refuse to tell me how much. This is by far the most bizarre customer experience I have had in my life. NEVER EVER AGAIN will I be a customer of Thrifty.

Rented a car from Thrifty from April 30-May 3rd. As a Blue Chip member I was assured that any tolls accrued would be included in my final invoice. Late May I receive a $25.30 invoice from Metro Express lane for the.30 toll and now late fees. I contacted the customer service department and Vanessa stated that express lane tolls "Don't count" and that I would also be receiving a $15.00 invoice from Thrifty for having to "Change over accountability" for the.30 charge. In addition, Thrifty policies are modified without any communication and as of the beginning of the year, a debit card is no longer accepted and must be paid for with a credit card. The staff, that was once professional, are now extremely rude. DO NOT RENT FROM THRIFTY!

I forgot my leather jacket in Thrifty rental car while returning it on Miami airport. When I called consumer service they told me to fill form online. Everytime I went online and filled the form while submitting it, I got an error message "Duplicate Record". I called consumer service again and told them about the error, they informed me that they cannot do anything about it which was really pathetic. She also told me to wait for 20 days for someone to call me which didn't happen. Finally I asked my friend to go there and she told me, "Lost and Found is closed on weekends and is only open on weekdays 9-4 ET". By this point I was really mad. My friend went again to same place on weekday "Friday" and no one was available at lost and found section. Finally after multiple follow-ups some lady showed up and told us there is no jacket which I mentioned in description. Pathetic service I have ever seen from car rental.

I wouldn't recommend anyone to go here for car rentals. I book a reservation for a full-size vehicle and was giving a compact car. I've spoke to three different people and no one help. Oh btw I tried to get my money back and they was only gonna give me half out of my total pay when I only had the car for two days with a two-week reservation. Very disappointed and I've been going here for almost a year for travel purposes for work and this would be my last time.

The WORST CAR RENTAL COMPANY in the world! I prepaid for the reservation, paid in advance over $240.00. Right before leaving on the trip, I receive a letter from this company saying "Sorry, no car available." I have a feeling I will have to fight for the credit card to be credited. I read reviews before renting... I should have listened to my gut. The reviews are horrible!!!! DON'T RENT from these RATS!!!!

In April 2017, I was in Ft. Lauderdale, Florida and I rented a car from Thrifty in Lauderdale Lakes for 1 week, April 7 to 15. At the desk, I wasn't told that I would have to pay a fee for the toll. I went through the tolls over a 3 day period at the most. I returned the car on April 15, happily paid the rental fee with no hassle, thinking that all was well. Fast forward to May 12 and I see a charge on my credit card for $109 from Thrifty. I called the local office where I rented the car and they weren't able to tell me what it was for. Neither could Thrifty's customer service department.

So this is my first time renting a car, and after this horrible experience I will never be using Thrifty again. When I arrived to pick up my car, he gives his pitch to get insurance, or fuel options. I say no, I have full coverage insurance. He asks for all my general info, I give him my insurance card as I told him I don't need to buy insurance. Welp, he shows me the paper with $150.00 estimated charge on it. I say I already paid for the car and don't want any extra charges and he assures me this is just the deposit in case of lost keys or smoking damage. Ok, I sign it, drive to my destination.

I booked my rental initially through Kayak but confirmation came back from Priceline saying rental was with Thrifty in Barbados. I selected and prepaid for a subcompact SUV or similar, showing it was big enough for 5 people, 4 bags. Get to Barbados, no Thrifty office there, it's handled by Stoutes, though no mention on paperwork. We go to the office, fill out all the necessary paperwork and they take us to the car, a 2 door Jimmy. I told them this was not the correct car as I had booked and paid for a car big enough for 5 people 4 bags but according to Stoutes, a Subcompact SUV is a Jimmy which is designed for 2 people 1 bag. And of course they are sold out of bigger cars so could not offer me anything else as a replacement.

I am writing to say that it was disappointing to use Thrifty Car Rental because upon checking in to receive the car we'd reserved, unbeknownst to us, thought we had verbally told the check-in cashier of our refusal of the extra insurance, the insurance was added anyway. Of course, we didn't know this until we were checking out and saw the extra charges. These charges, when we called the company to complain about this, were not totally dismissed. We only received 20% of $200.00 off of the insurance charges. Very disappointing. I was with my husband when he refused the extra insurance, but when he was asked to sign the contract, we thought the person had been responsible and had not added the charges. I suppose we'll be smarter next time, but we won't be using Thrifty, that's for sure!

I recently rented a car at from Thrifty in Nassau. I declined insurance on my reservation but when I went to the counter I was forced to order the insurance or they would not give me the car. They knew that there were no other cars available at the price I rented for on the island so they had me. After a month of talking with Hertz I was finally told that this was an independent dealer and there was nothing I could do but go through my CC company. DO NOT RENT FROM THESE PEOPLE.

Flew into Fort Lauderdale Airport in January 2017 for a trip to Miami Beach. Thrifty agent at FLL tried to sell us the LDW, but we declined. We explained that we already had premium coverage through American Express, and she scoffed and was incredulous. We told her that we would be driving to Miami but also to the Everglades, and asked how tolls are handled. She explained that unless we were driving to the Keys, we didn't have to worry. She never offered us the toll coverage nor told us about any administrative fees. Today, we just received a bill from them demanding $9.00 in tolls and $90 for administrative fees. I am going to call them to dispute this, but this was an obvious way to try to make money from us because she was upset that we didn't buy the LDW coverage. Will never rent from Thrifty again. Avoid Thrifty and Dollar at all cost!