Thrifty Car Rental Reviews

Do not rent from them. They did not explain the insurance and how much it added to the bill. When you come in tired from a 7 hour plane trip--it should be spelled out simply the cost of the car, the cost of the insurance, how much you already prepaid for the car if you did so. Terrible. Will never use them again.

Will NEVER rent a car from them again!!!! No one, and I mean no one, reads rental car agreements at counter at airport with 25 people behind you! Somewhere in the fine print says..."Bring your car 1 hr late...no damage, etc...get charged $100"!!! 30 percent of the 4 days rental charges!!! They are owned by Hertz and Dollar too...These 3...Hope they split that hundred...Will go out of my way to NOT rent from them! And if love new ai....no agent answers phone...Told to wait 7 days with an online form...no contact whatsoever...

Be careful, read your contract thoroughly, and plan to wait a long time!!! Thrifty has failed to adequately staff their Phoenix location and the agent failed to follow our verbal declination of additional services, resulting in a very expensive unneeded service being added to our contract that we did not catch until it was too late. The amount of time it took to check in and pick up a vehicle (2 hours), coupled with an inability to reach a representative by phone is incredibly frustrating. I will never patron Thrifty or a parent company in the future.

By far one of the worst rental companies with which to do business. I was quoted a rate of $130 for a small compact car and ended up paying over $500 due to a $400 “cleaning fee.” And when confronted They were unable to explain why it costs $400 to clean a small car that drove around the city for several days with no trash left inside, basically saying, "Too bad, we can charge whatever we want because it's in the rules." And that was only the tip of the iceberg. Terrible company.

I rented a car from them and charge was automatically deducted off of my credit card. Upon arriving at the destination I realized I left my credit card at home. They requested another form of payment so they could place a hold, which was to be released upon drop off. Car was returned, portion of the money was returned within 3 business after drop off but they still ended up over charging me. Also, vehicle which was rented showed maintenance required, my friend who was also traveling with us, her car also showed some kind of an alert. Not satisfied at all. It is almost impossible to contact them and they don’t return phone calls, bad customer service!

I would give ZERO stars if I could. I sent my clients to Hawaii and this company completely ripped them off!!! It was $371 to rent the car for 6 days. Great. Then there was the deposit fee, which was a surprise but partially my fault. I confirmed with Thrifty that the car rental was $371, and the refundable $200 deposit and that was it (I spoke with a representative of their company). When my client arrived to pick up their car they were hit with an additional $600+ in hidden fees!!! This company's practices are shady and they should be shut down.

The beginning of my nightmare with Thrifty's began when I entered the queue line at the Albuquerque airport with my son and our 4 suitcases and 2 backpacks. The representative at the counter had his feet up on the counter and appeared to be eating or chewing something. Because his mouth was full, he motioned for me to approach the counter with his hand and never verbally addressed me or welcomed me.

Thrifty Car Rental doesn’t deserve any stars. They are a joke. I booked a car two months in advance and they didn’t have a car available when I got there. There were people that had been waiting for 2 hours for a vehicle when we got there. We ended up having to pay almost $400 to rent from someplace else on short notice.

Horrific experience! The car I was given was an electric vehicle- I was never told this beforehand and did not feel comfortable in this car, as I had never driven one before. The employee told me it was exactly the same as a gas vehicle- it was TOTALLY different! The car drove smoothly, but the controls were completely different. There was no car manual provided in the vehicle, which is ridiculous and unprofessional. Charging the car was a NIGHTMARE! Your employee told me there were many charging stations, but they were hard to find in the area. I finally found one after loading two apps... and I charged it for 40 minutes- it was in a deserted place which made me somewhat uncomfortable. Even after 40 minutes, the car was BARELY charged more. The app said it would take 6 hours to charge- absolutely ridiculous and a complete waste of my time to sit there charging for so long and have it barely charge.

I booked my rental through Expedia. I was quoted just over $600CDN. I picked up my rental and was charged over $750USD. Been trying to call and have emailed to get rectified and have yet to hear back.

Worst place to rent a car. They overcharge, made me pay for a car that broke down after only 10 miles of driving it, $321.00 plus their insurance even I already had purchased compation and collision thru priceline. I had all my family in the car. They brought a replacement after over 2 hours. I rented it for a week and after I returned it they say I must pay for the repairs of a 15 passenger, 10 year old, useless vehicle. I did not want to lose my flight so I paid but I am going to repot this everywhere I can so they stop taking advantage of tourist. This happened in guatemala city. They are own by Hertz rent a car so go anywhere else but with these guys. Shame on them!

Rented from Thrifty - Las Vegas Airport in Dec 2023. Lighting in the parking garage is not great so it was hard to see just how dirty the inside of our rental was. The next day we noticed how dirty the inside of the vehicle was. The back seat was so dirty I would not put anything on it. We had to fold the seat back down to get a clean spot. We had to buy products to clean the windows. They were so dirty we could not see clearly out front windshield. It looked like the vehicle had not been cleaned in several months. While driving we also noticed a noise that could have been a wheel bearing. It didn’t matter how fast or slow we drove. There was a constant whine.

Do not trust Thrifty Car Rental. I arranged for my car rental through Expedia, and although I did not pre-pay for fuel initially, I was told when I got to the counter that I should get the fuel option because they are only charging $3.21/gal and that I would ONLY be charged for what I use. I declined at first, but when I got my car and drove up to the rental exit area for Thrifty, another representative told me that I should really get the gas option since I would ONLY be charged for what I use, again. For example, if I bring the car back only half full, I would only be charged for half a tank, not a full tank. So, I signed up.

I am so disappointed in their conduct and customer service. We arrived at the Seattle airport location juggling a cranky toddler who was tired of being on the plane. The agent asked if we wanted to buy an upgrade on the car size, and we agreed. We even paid for the gas upfront, just to save ourselves a trip later. He then asked if we wanted additional insurance, and I said no, that we had coverage through our credit card company. I was very clear that it was a no. I even explained why it was a no. He verbally acknowledged that it was a no. The agent then printed numerous things, handed papers around to my husband and I while we tried to console our toddler, and asked for signatures. I saw that our total was more than I expected, but figured it was our upgraded car size and the gas, so I signed and got us out of there before a total toddler meltdown.

Quoted $171.25 per week. Charged over $600 for three day rental out of SeaTac. Used two charges to hide the billing. One charge was from Hertz. The other was from Thrifty. Name is misleading. Should be Ripoff Rental.

Thrifty will load your final invoice by 25% or more with taxes and fees never discussed or agreed to. Bait and switch tactics, make it impossible to contact and STEAL YOUR MONEY! Stay away from Hertz and Thrifty; warn your friends. Predatory, dishonest people and company. Paul

Was promised a economy vehicle online, when I got to the airport, said was going to get a "managers special", an electric car that I didn't want. Forced an upgrade I didn't want. They lied, non negotiable, didn't care. Customer service stinks! Don't bother, back to Enterprise.

Hi there, I would just like to call your attention to a recent transaction with Thifty Rental Car in Orlando International airport. I had rented 2 vehicles to be picked up March 4th 2024. I picked my vehicles and paid about $313 each online. My final bills were over $800 each. The day I was flying into Orlando I got an email from Thrifty to save time at the counter by checking in online, which I did. I declined the upgrade, I declined the insurance, I declined everything. I put in a scan of my driver's license and it said congratulations just go to the counter when you arrive to get your assignment.

I ALSO agree, and will go to the ends of the Earth to make sure EVERYONE knows what a SCAM Thrifty is!!! Upon arriving for my rental ("Manager's Special"), the attendant took my credit card and ID for a rental that I reserved, checked in via text the day prior, ALL at $169... He ('Jay' at Portland Airport) handed me back my card and a receipt for $536. I ADDED NOTHING... He said the online reservation (THROUGH Thrifty Car Rental 's website, NO THIRD PARTY) was "just an estimate".... So, my car went from $169 to $536???? Yup! BUYER BEWARE!!!! When I questioned Jay, he became so upset, he ripped my receipt out of my hand, told me he is refusing to rent to me, and now three days later, they still have a hold on my card. Refused to let me speak to a manager, refused to tell me a manager's name, took my name and number and said they would call me.... NOTHING. This company is nothing but CROOKS!

Reserved car from Thrifty Orlando Airport. Waited in line for an hour seeing each customer take around 10 minutes to complete rental transactions. Once we finally were helped realized that Thrifty was forcing people to buy rental insurance. No matter how many times we said NO, they responded it was Florida law to have 2 million in coverage and our insurance carrier was insufficient. Agent said we had no choice. This is not true. Will join class action if it's still available.

Do not purchase a car with your flight because when you get the car rental they go a bait and switch! They will charge $500 if you use a debit card. Thrifty and Dollar is a scam. Don’t ever rent from Thrifty or Dollar! Enterprise is the only rental worth renting from. They do not charge a $500 deposit to use your debit card.

When I arrived, about 10 people on line. I had to stand in that line with my bad leg for over an hour. Apparent computer problem and lack of staff. Counter unmanned most of the time. Horrible on-hold music played over and over as they were apparently on a helpline. Even when they started taking customers each one took about 15 minutes because of uncertainties about payment and insurance. Me too even though I'd carefully worked out the details. Tried to sell me additional insurance I didn't need, requiring rethinking it. I had chosen "wildcard" because any size car would do. I wasn't told this could be an electric car. I had never driven one, didn't want to start now, would have cost me to change it. Couldn't figure out how to make car work. Instructions were inadequate.

Had low tire warning go off in middle of nowhere about 60 into drive. Got to station, added air, got to destination to call. Took info, said no problem but all tire shops closed in am, said they wanted to charge me for new tire and one on car has about 60k on it. Got it fixed. Never ever again. I had to put on spare take to tire shop.

I reserved a rental car - a standard SUV - from Thrifty at the Seattle airport. When I arrived at the desk, there were already 25-30 people waiting. (None of the other rental desks had more than 2 groups waiting.) When I got up to the clerk, he took my reservation info, then went to his computer. Only after 10 minutes or more, he said that they didn't have any rental vehicles available, but were waiting on returns. All the other people there (about 25-30 in front of me and now another 15 or so behind me) were waiting - or soon going to be waiting - also. My wife checked some of the other rental desks. None had vehicles available.

Terrible experience! Do not rent from them! At check-in, we informed the employee that we did NOT need car insurance. When it came to sign the contract he said we needed to sign in order to get our car. We trusted that he properly created the contract where we did not need insurance. That was not the case and he did not do his job correctly. When we return the car, we were charged $365 for insurance that we did not request for.

There was a unbearable smell like a cleaning solvent in the vehicle that did not dissipate. Then the maintenance required light appeared on the dash on the first day of rental. We tried to exchange vehicle for a different one, we were directed to the nearest Thrifty Rental location which was over 30 miles from our hotel. Upon arrival at the car rental location we were told that we could not exchange the vehicle, and that we would have to start a new rental agreement because they were a franchise location and not a corporate one. We were also told that there was no guarantees that we would be refunded for the initial rental cost if we went with a new rental. We was forced to keep the car with that unbearable smell for 7 days.

Thirty Rental Car Staff at the Saint Paul Minneapolis airport location lied about me smoking in my rental vehicle to charge me a 400$ cleaning fee, I tried to contact them to question the charge because I do not smoke. I call +1 (877) 966-4180 which is supposed to be the customer service number for thrifty car rental. The first call I get a representative on the phone and tell her my issue and then they told me I needed to call (855) 266-9565 which was the number for enterprise. I speak to the enterprise representative but this representative informs me that she cannot help me because they do not handle anything for Thrifty Car rentals, so I go to thrifty.com and get Thrifty Car rental customer service number and I am not able to speak to a real person after my rental has been completed and returned. I only have the option to speak to the automated system at this +1 (877) 283-0898. None of the options lead to a live representative during business hours.

My husband and I needed to travel from Atlanta to New York quickly to attend funeral services for a close family member. I used Travelocity to bundle my flights and car rental, hoping to save a little bit of money as this was an unexpected and expensive trip. I selected the "Manager's Special" from the Thrifty site and opted to pick up my car at the Laguardia Airport in NY. I expected, at a minimum, a compact car which would have been fine given that I only had 2 passengers and limited luggage. I knew that I would need to take a courtesy shuttle from LGA to the pick up location.

I pre-paid for a Rental Car to be picked up at Miami Intl Airport MIA on 12.16.23. At the counter, I declined Loss Damage Waiver Insurance as I had it through my Rapid rewards credit card. The guy added it anyway, and when I signed, I thought I was singing up only for the auto Toll Charges to be added. Once we picked up the car and got to our Airbnb, I noticed a charge to my Chase card for $400! I called the 800#, and couldn't get through. The next day, I called, & was told that I'd have to take it up with the person at the counter when I returned the car. On 12. 23.23, there was a line a mile long when we returned the car, and we had a plane to catch. So, I had to wait & call again. Again, I was told that I'd have to call a different #. I then called Chase to dispute the overage of $275. After a few weeks, that charge was charged back to me with the reason being that I had signed for it when I signed for the Auto Tolls Charges. NEVER RENT FROM THRIFTY, DOLLAR, HERTZ - ALL OWNED BY HERTZ - ALL A RIP OFF!

ZERO STARS!! We booked a rental car and paid for it online thru Expedia. When we got to the airport after a delayed flight at 1:45ish AM we got to the Thrifty counter to get our car. We were told that they were out of cars! It didn't matter that we paid ahead. The guy at the counter was smirking the entire time. Said, "Get an Uber and come back in the morning. We might have some returned by then." That's all he kept saying. Get an uber.

Two words describe my experience with this company: trickery and extortionary. I booked a SUV on Expedia. When I was picking up my car from their Denver Airport site, the staff asked me whether I wanted a 4-wheel-drive and pointed out that what I paid for was not a 4-wheel-drive. I said yes. The staff then added $400 to my rental. This added to my cost, which was more than double my original rental that I paid on Expedia. Realizing that, I declined the offer and told her that I would keep my non-4-wheel-drive rental. She tried to scare me by telling me that it would snow and that the road would be dangerous. I did feel uneasy, but I felt that the price was very excessive and extortionary, so I maintained my refusal. Eventually, I still got a 4-wheel-drive car and was told that they only had that one available.

Don’t ever rent from Thrifty or Dollar in Phoenix airport. It took two hours to get my vehicle. They upsold me a suv (Ford Explorer). Before I left the lot I reported the ac was not working. I was told in order to get another vehicle I would have to get back in line. It was 80 degrees and I had a four hour ride. I drove with the windows open. They don’t have customer service. 800 number takes you nowhere. The computer display stopped working when I stopped the vehicle. I will never rent from them again. All other rental companies at Phoenix had less than 20 people in line. Thrifty and dollar had over 200. If they was a score of less than one star I would give it. Management knew the car had mechanical problems and rented it anyway. Terrible business.

Active-duty military relocating to Austin. Had a reservation. The older gentleman at the counter told me I needed a return flight in order for him to honor my reservation! For one there is no return flight. For two he stated I was irritating him, now I had four bags, two small children and two dogs. I was exhausted, and he did nothing to assist me. He was really obnoxious and condescending. I made this reservation 3 months in advance. I had to go to another counter which was Budget and they assisted me without any issues. I want someone to speak to this nasty gentleman so he will not be so quick to consumers a difficult time! I AM TRULY DISGUSTED WITH THRIFTY CAR RENTAL!!!

DO NOT RENT FROM THRIFTY OR DOLLAR. Reserved a car from thrifty for 5 days in Tampa. I waited 30 minutes at 1 am in a lobby for paperwork. Then we were instructed to go to the garage where 50 other customers were waiting for 2 or more hours to only be told no cars were available. There literally was one woman staffer writing down names on a piece of paper and shouting them out if a car arrived. Meanwhile 5 other employees were useless, including a manager who did nothing. Thrifty/Dollar/Hertz's business model is to overbook and overcharge. We cancelled our car and were not given a voided contract. We then complained to corporate and got a form letter as a response. Do. Not. Rent. From. Thrifty.

I pre-paid for a rental for pick up at RSW (Fort Myers) Airport. When I went to pick up the rental on February 10th, 2024, the agent asked me which Loss Damage Waiver (LDW) I wanted to get. I specifically said I do not want the LDW coverage, as I had coverage through my insurance. She repeated what I said that I didn't want the LDW coverage. But she added it anyway. I didn't notice that it was added until I reviewed the rental package after I picked up the car (about an hour later). I called Thrifty Customer Service right away and kept being put through a loop before I got an agent who said that he couldn't help me. He said I would have to call their Rental Extension Department. I told him that's the option I selected and got him. This was after spending at least an hour on the phone with Thrifty.

PAID $56.64 MORE THAN WHAT WAS SHOWN DURING BOOKING. We booked through Thrifty for one day and paid $39.93 at the time of reservation and was due $19.6 at time of rental. We extended the rental for one more day and paid &16.71 and was due $59.76 at time of rental. So total was $136. But they charged us $136,$39.93 and $16.71 which would be total of $192.64. I called customer service and said that they told me that $56.64 was tax but how can they overcharge me $56.64 when on receipt it is shown $136 and when reserving, it is shown that total would be of $136? Can someone SUE THRIFTY for overcharging than what was shown during reservation and claim later that it was tax? DO NOT BOOK FROM THRIFTY.

I would give -100 points if I could. I tried to extend my rental period in the morning, went on the phone, waited on hold for 20 minutes. I hung up, tried changing booking online. The reservation number didn't work. I called again in the evening, and now I am told I am "late" in extending my rental. They also tell me I was supposed to call 24 hr before rental period was up. Nowhere on the papers (I was given at the time rental) does it say that. The agent on the phone is Romel, his supervisor is Vic. These 2 men are the by far the rudest customer service representatives I ever spoke in my life. Romel told me it was perfectly reasonably for a customer to wait on hold for 20 minutes. That I should have kept waiting until I reached a person. And if he was really the manager, Vic told me their job wasn't customer satisfaction, it was to extend the rentals. Don't believe me? Go on and listen to the recording. Feb 11 2024, 8 pm EST. Car rental record number ends with **.

DO NOT rent from Thrifty. I rented a car through a third-party site. The rate specified that the car would be a 'special vehicle'. I showed up and was told that the special vehicle was an EV. Now - I like EVs. In fact, I own one - but an EV was not appropriate for the trip that I was going to take (long distances, rural New Mexico). To change to a conventional vehicle would have been significantly more expensive. Thrifty told me that they would cancel my contract - but they would not give me written confirmation that they would refund the portion of the contract paid at the rental site. The portion paid through the third party was non-refundable. I ended up renting a conventional vehicle through another company (Ace - no frills, but honest). Friends don't let friends rent from Thrifty.

This company will give you a rental agreement which they will not honor. I was overcharged $230 on my credit card for being 29 minutes late even though the agreement states that a late fee and/or extra day will be charged. That would have been $19.99 but instead they deleted the original price and charged me something completely different. This is why they have one star in every single website there is. I should have looked it up first before I was robbed. Renter beware, they have scammed thousands and they will do it to you as well.

I rental a vehicle at Sky Harbor for a week. The vehicle was ready and the pick up and return was easy. However, later that day I got an email from Thrifty informing me that they added a $100 fee to my bill for cleaning the exterior of the vehicle. I've rented cars for 40 years, including several times with Thrifty, and never had such an outrageous charge tacked on. It will definitely be my last rental with them.

The agent duped me. Distracted me regarding my wife and charged most of all options including premium roadside assistance, damage waiver insurance, gas tank etc with disclosure. My rental was $300, but options ended up being $325. Was totally ripped off. BE CAREFUL WHEN GOING THROUGH OPTIONS!

This company absolutely should not be in business any longer. I had the same experience that many, many others have had - declined the insurance coverage and was never asked about roadside assistance but it was added on. When I called the Customer Service number, was told roadside assistance would be removed and I had to talk to the representative when I returned the car. I talked to the rep when I returned the car and she said I was “‘misinformed” and had to call Customer Service. Roadside assistance was never removed from the charges. On top of everything, a short time after I called Customer Service, I had a fraudulent charge on my credit card for a Christmas ornament. The only person who had access to my credit card AND email was the customer service representative. Someone needs to investigate all of the complaints and shady business practices against this company!!!

Do NOT rent from here!!!! I pre-paid a car rental for $38 through my bank's travel portal. When I arrived, I was told that the vehicle wasn't ready and they don't have any other economy's for me to take. They said they would upgrade me to a convertible for $75. Long story short, after a one day rental and only using a quarter tank of gas, they charged me $189 as well as $48 for fuel. I called and the first guy pretty much told me to kick rocks. Called back and the guy offered me a $75 refund for the "upgrade" as they have no proof that I agreed to that? THAT IS THE ONLY THING I AGREED TO!!!! The guy told me it was $3.84/gallon for them to refuel the vehicle. DO NOT TRUST THESE PEOPLE!!!

Buyer beware! Do not rent from Thrifty! We rented a car and declined insurance and Julie added it on anyway. As soon as we noticed we called and they said it was just a quote and the extra 500.00! Would be refunded upon return. When we went to return the vehicle Blanca accused my husband of theft because he now used the insurance! After speaking with an agent on the phone and one in person at a satellite branch who could not do anything on her end, both said there would be no issue having the charges removed. After a week of fighting they are now keeping our 500.00, which we could really use as I am going through cancer treatments. The much needed respite for my family has been tarnished by Thrifty. Shame on you! And Blanca and Julie at the Orlando airport, stop your theft!

DO NOT RENT FROM THRIFTY (DOLLAR). I am an experienced renter and was *literally* robbed by them. I rented an SUV from them on December 29th for about a week. I explicitly declined collision damage waiver since it is provided by my AMEX platinum, and explicitly declined their supplementary liability insurance as it is provided by my home auto insurance. When the check-in agent offered me both of these I verbally and *explicitly* declined each of them and very clearly explained my reasons why. I had both my home auto insurance policy AND a copy of my amex auto insurance policy with me.

Do Not rent from Thrifty/Dollar/Hertz if you have any other choice. I rented from Thrifty and they ruined my vacation by forcing me to take an EV. I was prompted several times to check in and pay for my reservation. Don't ever do that. When I got to the rental counter I was told I had to take an EV. I told them I had no experience with EVs and that I needed something else. They gave me another option to rent that was 1200 triple the price I had already paid. I couldn't cancel and rent with someone else because I had already checked in and paid ahead of time. I couldn't pay the 1200 so I had to take the EV.

Save yourself frustration and rent from a different company. Wish we did. We wanted to add a day to our rental with Thrifty. Called customer 4 times and the agents told us the wrong info - so we added a separate 1 day rental. The new reservation could not be combined with existing one. Had to go back next day and turn in the car and get a new one (the original reservation). The counter agents didn’t help or try to troubleshoot or even note we wanted to keep the car/combine reservation. The customer service agent wouldn’t help and hung up on us. Don’t go with Thrifty.

This company scammed me for over $200 dollars after renting a car at the Seattle Airport. I had the manager special but it was EV vehicle and very small. I choose to upgrade and explained that I waived the insurance. The bill still had an extra charge for it. I tried several ways to get my money refunded but they refused. DON'T EVER USE THIS COMPANY.

Upon pick up we had to wait in line for an hour. When the representative at the counter asked if we wanted additional coverage I declined it all. I realized after we left when I was reviewing the receipt trying to figure out why the rental was about $30 over what I had expected and confirmed that he had added the $35 additional coverage anyway. When he asked if I wanted to pay for unlimited tolls I told him no. He informed me we would hit at least $10 worth of tolls from the airport to our destination. This was a lie, we hit 0 tolls our entire trip.

Twice I rented from Thrifty at boston logan airport recently, both times was over an hour wait because they had no cars, meaning they overbook heavily and you could wait forever. LAST TIME I SAID I WOULD TAKE THE CHEVY BOLT ELECTRIC CAR, just so I wouldn't have to wait that long. WHAT A MISTAKE! I only went to Newport and back to the airport, no other driving, it cost me $43 in charging costs, and I also plugged it in to my friend's house for 8 hours. I made a written complaint on the return, and of course, they charged me anyway. DO NOT USE THEM OR YOU WILL REGRET IT! BOYCOTT THIS COMPANY AT ALL COSTS!

Please avoid this company at all costs if you can. They may appear to offer the best deals, but the cars that were available had more than 60,000 miles on them. I had a horrible experience at Orlando International Airport with the agent lying about the need to purchase an extra $2M liability insurance, "in accordance with Florida laws", it seems the agents are commissioned and will force you to buy things that are not necessary.

First because I book the manager's special which should be an economic rental, taking into account that I could use a compact or large car depending on availability but when I arrived at the airport the person who attended me told me that they only had an electric car which would take 3 or 4 hours to charge when necessary (I imagine that he does not know that there are fast chargers) and that they had no more vehicles available unless I did an upgrade to a "premium" car for which I had to pay a $388 plus $132 for the reservation. For a total of $520, at least I learned the "special manager" trick because when I went to pick up the vehicle they told me to choose from the many vehicles that were available there and to finish they didn't seem like premium vehicles to me the ones I had to choose.

Rented an EV. Terms said return above 70% charge, it was 81% when I picked it up. Returned it at 79%, still got a $35 charge. Customer service is telling me that it's valid. Between that and the hour long wait to check in, I'm strongly advising you stay away from Dollar Ave Thrifty. I will never rent from them again.

My friend and I visited Orlando during Christmas holidays. He rented his vehicle from Budget and I rented mine from Thrifty at Orlando International Airport. Before arriving, I thought I had a better deal from Thrifty as the rental costs were a bit cheaper when I made a reservation online. My assumption was all wrong! The agent at the airport tried to charge me additional $500 on top of $1000 that I had already paid at the time of booking. I explained to the agent that I did not need any additional insurance coverages as my own insurance covers third-party liability, enhanced accident benefits, underinsurance motorist protection, collision, comprehensive and loss of use for renting a vehicle in Canada and the US throughout.

I rented a car through Priceline and they choose Thrifty. I had already paid 213.75 through priceline for the weekly rental. When we got to the counter the lady took the reservation number and then proceeded to do a different rental agreement for less money. Since we had already paid priceline, there was not enough money left on the credit card for this new agreement plus the deposit so we had to change cards and add myself as added driver.

DO NOT RENT FROM THRIFTY. You reserve a car online at an attractive rate, but when you get to the counter they don’t have the car and charge exorbitant rates (far higher than the rates advertised online) to rent a viable car. I reserved at $55/day and was charged an EXTRA $100/day for a TOTAL of $155/day plus taxes etc. When I spoke to a manager he was entirely unwilling to do anything but talk about supply and demand, how hard the employees were working and that that’s just the deal. REALLY PREDATORY BUSINESS PRACTICE. DON’T BE FOOLED.

Thrifty’s key fob was inoperative (even after a battery change) and customer service offered no assistance to my nephew. He had to take a Lyft to the airport to make his flight. They then sent him a huge bill for towing their nonfunctional car back to their place! His efforts to deal with this with Thrifty were completely stonewalled. If I could give zero stars I would.

The man at the front desk wasn’t helpful. He told me that there no SUV available just electric and since I used a debit card I couldn’t get no upgrades even though I prepaid. I was in line 2 hours before I reached the counter. They gave me an old SUV and took $500 deposit from me and didn’t care I wasn’t happy and left upset 2 days before Christmas.

Absolutely stay away at all costs, rudest most useless staff I have ever encountered. One star is too good of a review for this abortion of a business. They had left myself and my pregnant wife without a means of transportation at midnight, took our money and would not offer a refund for services that were not given. They would not accept a valid BC driver's license, claiming it's "state law" with the most condescending tone I've experienced. When the business next door happily would. I hope this is a warning to all foreigners to stay away from this extremely biased company.

I prepaid a reservation for a rental car. When I picked it up I still had to wait an hour to get the car. I returned the car full as instructed. But was later found that there was a $161 charge to my credit card. I called. They said this was for gas, mind you the car is a small suv. Only requires $40 to fill up. They said the additional amount was a fee for refilling the car. They are scammers. The car was definitely full. They get away with this by telling you to just drop the car off and there is no accountability.

The most horrible experience, got there 7 hours earlier, they told me the car wasn't available, they would have to upgrade me to "luxury vehicle." I originally reserved a 2023 Chevy Equinox, they gave a 2018 Infinity Q50 with 64k miles on it, every time I stepped in the brake pedal steering wheel shake, my original reservation was only for $141.00 dollars. They charge me a additional $145 extra for the upgrade. Please be careful with the Orlando Florida area facility. Rent with someone else if you could. By the way (Hertz, Dollar, Thrifty) all the same company.

12/10/2023, I reserved a four door sedan online through a travel agency for a business trip to Pennsylvania with several other company employees. When I arrived at the Philadelphia Int. Airport Thrifty (aka Shifty) to pick it up, I was informed I reserved "The Manager's Special". When reserving it only shows, economy car, standard car, midsize car, compact car, minivan, or SUV options as choices. When I arrive at Shifty in the pouring down rain at 6pm they tell me the "Manager's Special" is an EV. For those of you that travel in rural Pennsylvania there are very limited places to charge an EV. After arguing with the desk clerk and manager about what constitutes a suitable exchange they offer me an "upgrade" for an additional $15 a day or pickup truck for four people and luggage in the rain. Steer Clear of Shifty Car Rental! You have been warned!

I have booked a car online, when I picked it up from Edmonton Airport I was told the price has changed, right a way I felt something wrong, the ** girl with a mask on never bother to fix the price, unfortunately the final charge was even more. I have three different invoices for one car ehehe. Someone cares from the upper management has to fix this. You're losing customers…

I would never recommend them, I did not want an electric car, they gave me one anyhow, major problem from day one, on top of overcharging me, so what they tell you do not believe, they're called Liars. I could not even find a charging station that was fast. 8 hours to charge a Chevy Volt.

I booked a Thrifty Compact through Orbitz at Fort Myers Airport. When I arrived the woman at the desk informed be that it was an EV and they don't have gas powered compacts any longer. I told her that in no point in the reservation process was this indicated. In fact the Orbitz website starts with an "Manager EV special" leading one to believe that all the other cars are gas powered. Now I am all for EV's but I did not want to have to find charging stations in a city I was totally unfamiliar with nor learn how to use one on a three day vacation.

I rented a car using point from my chase. I got to the counter and signed the usual stuff. I was never informed of the jacked up price they put in. I thought I already paid for my car through my points. I come to find out I after I dropped off the car I was charged 716$ dollars extra on top of the points I used. The scam is they bait and switch you. And get you to sign without paying attention as most of us do. They don’t explain anything at all. They use confusion to get people to sign and scam people for more money. This is extreme unethical and immoral. It’s hard to believe they haven’t been sued yet with all the complaints. I say we all come together and file a lawsuit. This horrible business practice should not be allowed to go on any longer!! No more people need to be scammed!! AVOID THIS PLACE AT ALL COSTS!!

Rented a car and not only did I decline insurance on my reservation but also in person. However the employee signed me up for it and I did not realize until I got my emailed receipt. No one was able to fix on the phone and no one would answer the phone at the airport. They now say that I signed the agreement and refuse to give me the $200 back that they overcharged me. The corporate staff seem to condone this behavior and are of no assistance. Huge amount of caution recommended to anyone considering this car rental company

I rented a Ford Explorer in Detroit, MI this past October for my nephew's wedding. Unfortunately for me, the rental agent behind the desk signed me up for the full coverage insurance (CDW/LDW, Recovery and Roadside Service) which totaled $250. I unknowingly signed the rental agreement and did not realize it until I got to my destination and reviewed the email from Thrifty. I then immediately call Thrifty's 800 number and was told that they "could not handle it over the phone and that I would have to take care of it when I dropped the rental car off in Detroit..." Accordingly, when I dropped the rental car off, I spoke with the rental agent at the Detroit Airport. Both the Thrifty agent I spoke with and her manager I requested to speak with were of no help and said "there was nothing they could do about it and I would have to resolve it with my credit card company..."

DO NOT RENT A CAR FROM THIS COMPANY! They will blindside you with a handful of undisclosed fees. They only make these fees known once you are trying to get the car so that you don't have any choice but to pay them. They completely take advantage of peoples desperation. I reserved the rental over a month before my girlfriend and I traveled to Illinois for thanksgiving. When I reserved the car I paid $244 which I was excited about because it was so affordable. When we arrived in Illinois and were picking up the car, we were charged an additional $600!! Our final receipt came out to be $844 for 5 days of travel. We had no option but to pay the additional fees because we needed the rental for the weekend. Thrifty knows people are stuck in a rock and a hard place when they travel which is how they take advantage of people.

I rented a car through Travelocity. When asked if I wanted additional insurance I said “NO”. I later got an email asking and I said “NO” again. Then when I picked up the car they asked and I said “NO”. When I got my bank statement I saw they charged me for the insurance. I contacted them and they wouldn’t do anything because I signed the rental agreement.

Friday night Nov 24th, arrived at the counter 11:02 pm for my car reserved for 11:00 pm in Indianapolis Int’l Airport. I was refused the car. Explanation? I was late for 3 minutes. Repeatedly telling me just that I was late for the 11pm reserved time. I went back to the counter to file a complaint officially on my way back to NYC. They offered me 50$ coupon for my trouble. I told them I was not there for the money. I wanted a sincere apologies or able to file an official complaint. The manager seem was not interested in my complaint. I walked away and someone called out “Have a nice day!” I was humiliated and insulted. Is this what your company policy is to your client relationship?

Like many others who have reviewed here, the wait for the cars was nearly 3 hours at the airport - with no other car rental desks having any lines at all. I booked and paid for the car through Wisecars online - and they gave me a voucher number. When they emailed me the voucher they said Thirfty might ask for my credit card to verify the voucher.

I wish I would have read all the reviews about Thrifty Car Rental before purchasing a reservation. I booked a luxury car through a third party site. We were flying into Houston, IAH airport. Our flight was delayed by 2 1/2 hours. I was concerned about our car rental, so I did my part and contacted customer service to inform them of the delay (though I did put the flight information in our booking). The customer service rep assured me that there would be no problems and there would be an attendant to assist all of us that were on the delayed flight.

Terrible experience: They extra charged A LOT of fees leaving me with no choice. I booked a car for 1 day only, pre-paying it in full online. When I get to the pickup spot, they charge me more than double the amount I had previously paid, forcing me to purchase things I didn’t need like insurance upgrades. Their excuse? "Either you pay these fees or we can't give you the rental and you lose the money already paid". I have never been more pissed off with a rental company.

I booked a Thrifty Rental through Expedia and prepaid, owing only $136.00 at pick-up. The car I selected was a full size sedan. At Phoenix airport the Thrifty agent told me there were no cars, a wait of 3 to 4 hours and 90 people ahead of me. My only choice was an “upgrade” to an SUV, which would cost $500 per day but he’d give me the AAA discount. Desperate because I had an appointment and needed to get to Prescott by dark, I signed to get the car.

My car rental agreement through a third-party was canceled when I tried to pick up the car. Thrifty could not tell me who canceled it. They then charge me double the price to rent a car. I had no choice but to agree as I was out of state at a high lacrosse tournament and no other cars were available. Do not rent from this company. You will be scammed. They refuse to give me the difference between the third-party price and the price they charge. So upsetting, how do these people sleep at night?

DO NOT RENT A CAR FROM THRIFTY CAR RENTAL! They promise you the moon in the initial car rental. What you initially think is great pricing, by the time you receive your final bill you will go into a state of shock! My car rental was twice the amount by the time I received my final bill. The rental went from $220 to $450. I'm still in shock over this. We even filled the car with gas the night before returning it and they charged us $60 for fuel. They charge 15.60% in tax which is another 61.00. Oh and then they have something called Concession Fee Recovery $39.00. Now this is a good one! This fee is to reimburse Thrifty for their concession fee that is paid directly to the airport. In other words we're paying Thrifty so that they can pay the airport for allowing them to rent cars there. Is that crazy or what! Again, don't rent a car from them, if you don't want sticker shock on your final bill!

Paid and reserved rental car with Thrifty. When we arrived in Louisville, Kentucky, on thanksgiving day,, we were told that they did not have any vehicles available, and that we were third in line for a wait for a car. I will never use this company again!!!

Apparently 4 to 5 hours wait is the norm at this location. There were about 80 people in line when I arrived at the Thrifty LAX location, they have 4 agents working behind the counter. I spent about 2 hours in line when an upset customer alert everyone that Thrift don’t have any available car on their lot and demand to talk with a site manager. A very rude man reveal to us that it would be at least another 2-3 hours before they have any cars. It seems Thrifty Car Rental corporations doesn’t care how their customers feel otherwise they would retrained their employees… I would never rent another car from this place or Thrifty-Dollars again.

I had a reservation at Atlanta Airport and even with the reservation I would still have to wait more than 2 hours to get the car because they said that they have to wait for more cars to come in. So I had to go somewhere else. Ridiculous.

If I was originally quoted $74.49. Then charged $169.44. You stated a refund of $79.30. My “new total” is $90.14! I’m not ok with this. This feels like a scam! My total should be $74.49 as originally quoted! And I will NOT STOP CONTACTING THRIFTY until all my money is refunded properly!

When I made reservations on Priceline. I paid $700. It was for ''Supplier's Choice Vehicle determined at pick-up''. They offered me the cheapest car an electric car which takes 9 hours to charge and I can't use a fast charge. So then I told them that I want a normal car so they upcharged me with $45 dollars extra a day above of what I already paid for priceline when I made the booking. So then I told him I want to cancel the reservations they told me I cannot. I have to call Priceline. I called Priceline. Priceline said that I can't cancel the booking so I had no choice about to pay the extra $45 per day. Ended up costing me $874.72 extra.

According to the invoice, I returned the car 3 minutes late. When I noticed the $28.97 late charge, I called to see if I could get any grace for 3 minutes. I was certain I was probably in the return line by then. The manager pulled up my information and said it was actually due by 9:15... a whole 3 minutes earlier than what was on the invoice. I asked her if they had cameras, and she said yes, that is what the attendant goes by, and that he was just doing his job. I use to love this place. Never again!!

Rented a car from Thrifty Car Rental at the Houston Bush Airport. Thrifty employee asked if I wanted insurance. I DECLINED the insurance and told the employee we have insurance. A family member had been placed on Hospice care and had organ failure. We had a 6 hour flight, needed to get the rental car before making the 2 hour drive. We rushed and did not realize we had been charged for insurance. I called Thrifty and they refused to refund the inaccurate charge, because I had signed the contract. Totally unacceptable. I will never use Thrifty again.

At Boston Logan airport, at 6:00 PM, it took 90 minutes from the time we got to the Thrifty counter until the time we closed our car door. Not acceptable. Thrifty (owned by Hertz) needs to improve the customer experience. Will not rent from them again.

This was by far the worst experience with a rental car company. Waited in line at Toronto Pearson airport for almost an hour. There was one person working the counter and the line up was always 6 persons long. The agent was very slow taking more than 30 minutes with each customer. What a terrible experience. For the busiest airport in Canada you would think that having more than one person working the counter would make sense as they would know how many reservations are there. Do not use this company if you can avoid it at all cost.

We waited 90 minutes in line only to be told that our rental wasn't ready and would be at least an hour. Then they had a hidden fees. To have your husband drive was an extra $13 a day on top of your own, ridiculous. Go somewhere else. Do not use this company.

I try to find where I left a review last time which was under Google so another nightmare. I returned the car on the 29th. After the lady behaving racist and hostile. It took me three hours to get a car only because two men in the back helps me, the lady was mad because I didn’t wanna buy their insurance. I wanted to use my own insurance I couldn’t login to my credit card app and it said it was overdrawn over $200. I gave Thrifty $200 deposit. Why did they take $400 out my card saying because I smoked in the car. I went to go see my grandkids. I do not smoke. All the car smell like cigarette. I spent $70 to detail their car. They gave it to me dirty with pollen all over it. Floors dirty. Food on the floor and then you take $400 and they said I need to wait seven days that the representative on the phone would get in touch with them. Overdrafted my credit card and took an additional $200.

I had an absolutely dreadful experience with Thrifty. Their service was subpar, and I encountered numerous issues during my rental. When I expressed my concerns, they offered a mere $100 voucher as compensation, which I had no interest in. I tried to communicate my preference for disputing the charges or receiving a discount for a future rental, but they seemed uninterested in addressing my concerns properly. It's clear that they prioritize their voucher offers over customer satisfaction. Because of this experience, I will never use their services again. Thrifty's lack of customer-centricity and their dismissive approach to resolving issues make them a company to avoid.

Lied about insurance coverage, stating my travel cards would not provide insurance and that I needed to purchase insurance from them. Later I was able to confirm that was incorrect and tried calling back. I was routed and re-routed until after 40 minutes when they realized I was persistent they said they would call me back. I refused to hang up saying I didn't believe they would call. The call was obviously from a residence as I could hear kids and yelling in the background. She admitted no one was going to call and hung up. The TD insurance agent doesn't work weekends and don't bother leaving messages as I left three, all unreturned. There's a reason they have such incredibly poor reviews.

I wish I could give negative reviews. The car was not cleaned when I rented it. I took pictures of the outside and of the gas as I noticed that was less than half full and they want to charge $5.37 a gallon if you bring the fuel back on empty. I found the following items when I was unloading my car of groceries. I contacted customer support and was told that I'd need to fill out a survey on the Thrifty website regarding the tank not being full AND then another claim for the trash and condom left on the floor in the back seat. The CS rep responded that I should bring the car back immediately as someone will be looking for the shoes. I told her that since they couldn't clean the car BEFORE I rented it that I would be bring it back, when it was convenient for me. I rented this car to allow my daily life to not be disrupted while awaiting my car to get fixed. Even though it's protocol to clean the car before it's rented, they did not.

The line to get to the counter was an hour and 15 minute wait. When I got to the counter the representative told me I reserved the wrong type of vehicle, which is the same that I heard being told to the 3 renters in front of me. When I requested the gasoline vehicle I was told that it was going to increase my fee by over $400. I reluctantly accepted the electric vehicle and was told to go to the Hertz building to get my car. Ok, who am I renting this vehicle, from Thrifty or Hertz. That question was never answered.

Wait was too long (~90 minutes) and kept growing. I didn't get what I prepaid. I reserved an EV and I asked if the car I will be getting if the fast charger uses a CCS or CHADEMO port, and he said he didn't know. This is equivalent to not knowing what octane of gas a car takes. He then says they don't have the Kia Niro, which was the option I ordered (midsize SUV EV), and that they have Chevy Bolts (a EV Sedan) but are running low and ask if I want to upgrade to a gas SUV at $50 a day. At this point, I am already an hour late and the agent has not been able to answer any of my questions. Being told my car was not available and sprung with a modification to the reservation at the counter was frustrating. Being charged nearly triple the already-unnecessary amount I was quoted is salt in the wound.

I rented a car in Orlando Airport. I was visiting my Mom in Ocala. Half way to my Mom's the tire pressure light came on. I pulled over and put air in the tire. When I got to her house about 2 hours away the light was back on. I put air in again. The next day I noticed the gas gauge wasn't working either. I called Thrifty and after being transferred to multiple people I finally got someone to say they will have the car switched out. Well when the driver with the new car was bringing it out to me he went through tolls without paying. I ended up being charged for them.

Prepaid for the rental. I was never contacted for any updates on my upcoming rental. I get to Portland and was unable to rent, the manager was obnoxious. Refused to listen to what I was saying. I was refused a refund for the cost of the rental and the insurance. Avoid Thrifty Lucas’s in the Portland, OR airport.

I rented a car through Priceline and DECLINED the insurance. However, apparently when I checked in they said I accepted the insurance and was charged another $298.98 on my credit card. IT IS TOTAL ** - do not rent from them. Talked to my credit card and they said they would check into it when I disputed the charge, but to no avail. I am stuck with the charge and WILL NEVER USE THIS COMPANY AGAIN!!!

If you want car rental service don't rent from Thrifty Car Rental. I waited 2 ½ hours in line to pick up the car although I had all the necessary information (photos of license & self) posted to Thrifty days before our arrival. Thrifty didn't feel the need to bring a couple more gents in to help the massive line of people awaiting service. I rented a Nissan Versa which was listed as a gasoline correct but one of the two slow agents told me that it was an electric car and I had no other choice.

I rented a car from this establishment through Priceline approximately 1 month before my trip, from Oct 25 2023 to Oct 30 2023 from Indianapolis Intl Airport. I was told online that my total was going to come out to $92.06 upon my arrival. However, I had seen that there was a chance I would be charged for a “young adult fee” seen as I am only 20, but there was nothing in the policy that said how much that fee would be, only that it varied depending on the location. I called numerous times to ask about the fee and even left 2 voicemails, nothing was answered.

Approximately eight months ago, we reserved a car through Thrifty to be picked up at BWI airport rental car facility. When we arrived, we were told there were no vehicles available at that time and maybe there would be one available in three hours, but they could not guarantee that. We had the option to choose another car rental company or wait. We chose to go with National which cost us over twice as much, but a flawless transaction. Extremely dissatisfied with Thrifty. We will not even consider using Thrifty as a car rental company in the future.

I purchased my rental through Priceline and was quoted 644.89 for October 13 2023 to October 19th, 2023. Once there to pick up my car I was informed the total was $685.50. I even asked if this was additional charges and I was informed it wasn't. That it was the new total, So I assumed that I was only going to be paying a 40. Difference. Mind you I did sign the new contract but when you clearly ask if the other charge is in addition to and you're told, "No. This is the new total that is what I expect." This is corporate robbery, I am calling my credit card company and fighting the charges.

I rented a car from Thrifty for a 5-day trip in Denver recently, and my experience was far from satisfactory. Their service left much to be desired, both in terms of unclear charges and the car's condition. Despite my clear instruction not to add any additional insurance, I was charged an extra $229 for insurance and other charges, which was never properly explained. Moreover, the car itself was in poor condition, with brake issues and various unusual noises. I tried to reach out their customer service but was unable to get any proper explanation. I can unequivocally say that I will never choose Thrifty again for my car rental needs.

My brother and I rented a car from Thrifty last week. This was our second time renting a car from them. We were so disappointed when returning the car being accused of bumping back of the car. Luckily, we had photos of the car proving them wrong. But this is so unprofessional trying to overcharge customers by false claims, while they can become loyal customers to the company. Of course, we will no longer go to this company again and we hope people will do the same by reading this many poor reviews about Thrifty.

I made a reservation in July for a rental car in October with Thrifty Car Rental.. When I arrived October 6th in the evening I was told by Thrifty staff that Corporate had closed them because there were no cars and we would need to go to another company. I made a reservation 3 months in advance to have a car available when I arrived, not to need to reserve from somewhere else at arrival. Not only did it take me 2.5 additional hours to complete another reservation at a different agency but it cost me almost 2x the cost of the Thrifty reservation. My original reservation had been for approx $370 and I ended up being charged at the second car company over $750. I had no choice as this was the only company with available cars that evening and I NEEDED a car to drive another hour to a hotel and wedding.

This is the second time I have used Thrifty and the second time I have been charged for LWD even though I declined everything. Found the second payment on my bank statement. They refunded the first time and are saying it's impossible to refund this time because they have my signature (which they got as I thought it was for a deposit). They are sneaky **. Contacted the BBB. I'm sure this is not just happening to me.

I read reviews as I was booking my one week in Orlando. I hesitated but the price was good. Upon arriving in Orlando, the process of booking in, getting my car, returning it, being billed was flawless and I would definitely recommend them and use them again.

I reserved a Rav4 at Boston Logan Airport for $86 a day. When I got there I opted for the fuel surcharge so I didn't need to worry about fuel. I declined all insurance because my cc covers it. I received my receipt today and they charged me $253 a day and then claimed that it was what I signed on for. Needless to say, I will not be renting from them again. I'm contacting my credit card company to decline the charges and warning everyone I know not to rent from them.

When I received my final receipt I was billed for a Cleaning Fee of 400.00 for Smoke. I replied I could provide proof I didn’t smoke and they resent the final bill for 400.00 cleaning fee “outside wash”. I then replied I could provide a bill that I paid a 160.00 parking fee for garage parking for the 4 days I had it with a statement from management. Thrifty replied it was a cleaning fee for smoking. I have 2 different bills claiming the 400.00 for was two different cleaning fees. It’s straight up fraud.

I had a car held at the Portland Airport for 10/7 for 258.00. After adding an additional driver and insurance I was told it would be 618.00. They charged my card 701.00. The agent that waited on us was extremely rude. The car was scratched and the wiper blades were in dire need of replacement.

We arrived at Dulles airport, expecting to pick up the rental car that I had reserved a month prior. We took the shuttle to Thrifty, and the line was long and slow, but we waited. Once at the the counter, we were told there were no cars available and we should come back in three hours where we would be number 21 on the list, with no guarantee that they would even have a car for us. I wish you had negative stars, because that’s what Thrifty would get for me - they certainly do not even deserve one star!!

The airport located in Philly, scammed and robbed me of $300. I was charge $300 more than what I initially paid for. They lied and said the car was dirty but mind you it was not. I had the rental for 3 days; this is a complete lie and scam. The company has no direct contact for the Philly location, I was transferred around multiple times through customer service in Texas. The Philly location knew that I would not be able to contact them directly face to face and by phone which is why this is a scam. They took advantage of the fact that I needed to take a flight and would not be able to speak with them face to face. I am placing this complaint to warn people to stay away from Thrifty car rental.

Booked a flight on October the 9th using airline miles. Car rental was part of the booking. Flight gets into Tulsa at 10 pm, rental car counter closes in Tulsa International at 9:30 PM. Call to cancel reservation, because we find out that I'm not going to have a car the day before the trip and Thrifty refused to give us any refund whatsoever due to "policy". I will never see the car or any of the services that have been paid for due to a simple time conflict that should have been sorted out when I booked the thing. So either I can stay the night in the airport and pick the car up the next morning (useless), or I can cancel for no refund. This company is a simple group of thieves, nothing more. 1 star is too much for them.

In March 2013 we rented a car at Ft Meyers airport for family vacation in Naples. We would be in Naples for 3 days planning to use the car to get to Marco, etc. woke up the first morning in Naples and flat tire, further inspection (impossible in dark airport parking garage) showed all 4 tires were different and when changed the flat one had been previously fixed with fix-a-flat and the other back tire was dangerously in bad shape.

I had a car reservation at Indianapolis. Is Indiana airport in first off? The workers that work there have the worst attitudes as well as their manager period. I was trying to get the car rental after a long flight from Florida to Indiana and the young girl behind the counter Just had an attitude right off The bat period. When I asked to speak to her manager. Her manager had the same attitude period. I was having trouble on getting the car rental because they said they needed a credit card in which my brother had already made the reservation with his credit card period. They said they needed an additional credit card in which I told them I will have my brother come to the front desk to present his credit card period. I told my brother let's just go with another car rental agency and I have to give 10 stars to Avis car rental in which I will be using them from now on period. It was the best customer service ever. Do not I repeat? Do not go with Thrifty car rental.

Booked a Thrifty car rental through Priceline over a month in advance. Paid in advance for four days. When I arrived at their Atlanta car rental booth, the Thrifty employees told me that they were out of cars to rent. Everyone in line to pick up a car was told the same thing. They had overbooked to maximize their income. The only thing they offered was for me to try another car rental and that I should get a refund from Priceline. I found out at the Budget and at the Enterprise car rental booths, this overbooking happens all the time with Thrifty.

I rented a car through Expedia and was told my total would be $240 for three days. When I arrived, the attendant was very friendly and easy to work with; he offered a free upgrade, which I accepted. The attendant also offered a $40/day rental fee instead of $80/day. Awesome!! At least until I got my charge detail summary. No discount AND they charged me $120 for the "free" upgrade. I was charged $98 for fuel top-off and service. $12 a gallon. I was charged $82 for road and airport fees.$77 for tax at 15%. They also hold $500 at the time of pickup. Do not rent from Thrifty. I usually use Enterprise, and this experience reminded me of why. Thrifty, please, please disclose fees to people using your services. I've reviewed my reservation multiple times and do not see any of this. This is a gross, negligent, dishonest practice.

Was quoted one price and once I returned the car they added another 600.00 to my bill. Called the local Thrifty and they diverted me to a manager named Lisa, that was beyond rude. We won't ever Rent another vehicle from thrifty, Hertz or Dollar. Highly recommend to Not Rent from Thrifty Car Rental at Wilmington International Airport.

We were talked into buying a collision waiver at $32/day. I had a no-fault accident with a driver who had passed out, jumped a center strip and drove into my path of travel. I tried to avoid the collision. But was hit on the driver side rear quarter panel. Police report determined I was not at fault. But now Thrifty/Hertz wants my insurance to pay for this accident.

Beware with this car rental company, I am outraged and very disappointed, to say the least. I rented a car in Germany for 19 days, booking via expedia.ca. The car I received was smaller than what I had ordered, (Fiat Mini as opposed to VW Polo), and the cost was more than double of what I had booked. When picking up the car in Landshut, Germany, I was forced me to pay extra for insurance, although the initial contract said that when paying by credit card, theft and liability insurance are covered by my card. This is not the first time I have rented a car, and I have never encountered such insidious tactics. The extra insurance cost amounted to 333 Euros, the rental was 317 Euros. When corresponding with Thrifty by email they asked for minute details about exactly what it is that my credit card company would cover, and when providing these details, they stopped responding.

When picking up our car rental in Miami, the worker failed to tell us that the toll pass was $15/day and not $15 our entire stay. Additionally, they charged us double our initial payments after booking over Expedia. The company would not refund due to “additional services” that were not named. Avoid this company.

I prepaid to reserve a vehicle from the Detroit location, but when I showed up to pick it up, the women at the desk (who was very dismissive and unprofessional) asked for a $500 deposit and a to run a credit check. None of this was mentioned when I made the initial pre payment, and my plans were seriously altered because of this. DO NOT BOOK WITH THIS COMPANY!

As numerous others have complained, I also was deceived into the CDW. I specifically declined when I rented the vehicle. I was never once asked if I wished to purchase their ridiculously overpriced coverage. I have fully prepaid and the l rep advised there was a temporary deposit and had me sign. They later used this as justification for denial when I put a dispute on the card. Instead of just working with Capital One, they started repeatedly billing. I had purchased third party insurance from Allianz and I also had coverage with my own collision insurance carrier and had no need of the Hertz coverage. To avoid, know Hertz owns Thrifty, Dollar, and Firefly.

We reserved and prepaid for a car through Expedia and when we arrived in Las Vegas they told us there would be a deposit of $450, shocked but went ahead with this. The local rep asked if we needed an extra driver and since we had four adults I thought sure. I asked if it would cost more and she said only the deposit was needed. No extra cost. We used the car for three days and returned it full of fuel. Fast forward 5 days and less than half of the deposit is returned. I'll called Thrifty and asked why and they said there was additional insurances and fees. I explained none of this was disclosed at the time of the rental and they basically said tough. If you do rent a car here make sure you completely understand that they ARE going to charge you additional fees. Total scam in my opinion.

I endured a wait of almost two hours to receive the rental car, only to discover that it was not the vehicle I had reserved. This inconvenience compounded the exhaustion I was already experiencing after a lengthy flight. The protracted wait at the rental counter was entirely unexpected, and by the time I finally acquired the car, I was thoroughly fatigued. To my dismay, upon reviewing the receipt on the fifth day of the rental, I noticed an unauthorized charge of $132.90 for a vehicle I had not requested. Despite making multiple attempts to contact customer service, I found it impossible to connect with a human representative. This entire experience has been nothing short of abysmal.

The car was fine--but the customer service was impossible to engage with and gave me the complete run around. Everyone told me to talk to someone else about a contract issue--no one just gave me an answer. I called 20 different times during the rental, went back to the airport, called after the rental was complete and still no one just gave me a straight answer. Will never rent with them again.

I was book SUV -Class intermediate SUV total price $229.00. They gave me KIA Electric. I was not agree. They changed me to Toyota RAV4. When I received my receipt by Email they charged $517.06. It said upgrade charged from (intermediate SUV to RAV 4).

We had prepaid to rent a compact SUV almost three months in advance. When we arrived at the Thrifty Rental Car location at the Love Field Dallas Airport on September 2, 2023, at about 12:30 p.m., the vehicle we had paid for was not available. In fact, only one vehicle was on the lot when we arrived. There were about 20 customers waiting at the place when we arrived. The Thrifty employee told us that they did not know when our vehicle would arrive but estimated that it could be one and a half to two hours. We were told that if we left the location to get some lunch and our pre-paid for car came in while we were away, they would not hold the vehicle for us until we returned.

I left my glasses in a car rented from Thrifty Rental in Nashville-TN and filed a claim on the appropriate website. Within the website I verified that there were some items located that seemed to match my glasses. I asked my son who lives in Nashville to look them up and ask them to show these items so my son could attest to whether or not they were mine. The attendants refused to show it. What's the point of disclosing on the site that they've found something if it's not possible to identify them? I register here my total dissatisfaction with Thrifty Rental services.

Our rental reservation meant nothing. We waited (along with many others) for 1.5 hrs for our car, because they didn’t have enough cars on the lot to fulfill the reservations made. We had the rental car for 30 minutes. The battery died. It took 20 hours for roadside assistance to figure it out & tow it back to the agency. We told roadside assistance that we didn’t have time to go back to the airport to pick up another one, they said contact Thrifty.

Background: I recently had an experience with Thrifty Car Rental at Chicago O'Hare International that left me feeling extremely disappointed, frustrated, and deceived. I booked the rental using my Capital One Venture X Credit Card, which comes with primary rental insurance and up to $75,000 in coverage.

They did not accept my international driving license, despite my name and ID is written in English. They asked for translation and I showed them a picture for Google translate and they refused to accept and cancelled my reservation!! Avis (another rental car company) accepted my driver license immediately without any problem. I don’t recommend Thrifty.

Sorry for the lengthy post. Rented a car through Expedia, paid at time of booking with a small balance to be paid at pick-up at MCO - Orlando Airport. So far so good. Got to the airport, went to Thrifty, check-in and handed agent the Expedia confirmation paper with balance to be paid. Still so far so good. She asks do I want to pay for a toll pass? I said NO. Pay for prepaid Gas? I said NO, I will bring car back with a full tank. Still so far so good. Vacation starting off good.

I want to start by saying I only gave 1 star because I had to put 1. I would give them 0. My fault for clearly not reading all the awful reviews about this company. I rented a car through Expedia. When I showed up declined any additional insurance and then was told it would be 3 hours until the car was ready. Received my car and it stunk like cigarette but I just drove off. Upon returning I get an invoice for $330.00. The first fee is some additional insurance that I REFUSED and then a cleaning fee for 200$. I’m sorry but why are they charging me $200 to clean the car? They should be cleaning in between patrons and honestly that was the reason they told me I had to wait 3 hours for my car. Then I tried to get ahold of someone and it took forever to find a number to call and of course they were closed and the inquiry template they gave me conveniently didn’t work.

On 8/2 I rented a Suburban 8/2-8/19 and the car started to make god awful noises a few days after my rental term started. I contacted them on 8/5 @5:02pm and did not get a return call, text, message etc for some time. I finally got someone on the phone that told me they would have someone get back to me and that never happened. Finally after sending a nasty, threatening message, I did hear back. They could not find a similar vehicle nearby and asked me to drive 45min each way to exchange it. I didn't feel comfortable with the noise and they could not guarantee me a similar vehicle. I checked online and it showed no 7-8 pass vehicles available at that location so I chose not to drive 45min each way until I spoke with someone at that specific location that could guarantee I would have a vehicle. Nobody ever called me from the location and nobody could guarantee it!

I wish I could leave 0 star. This was my first and last time using this company. I booked a car for my weekend trip in Atlanta 08/26 over a month in advance only to get to the airport for them to tell me they don’t have any cars available and I have to wait 3 hrs or find another car company. They were very rude with bad customer service. I stood in line with no one in front of me for 15 min just to watch two girls have their personal conversation before acknowledging me. Then after she finally called me up, her response was “Didn’t you hear my colleague telling another customer we don’t have any cars, you can either wait 3 hours are go over to another car rental company“. I was in disbelief with the way I was treated as a customer. They were rude and unprofessional. I kindly went over to Alamo where I’m treated with respect and they immediately gave me a car. I did called customer service for a refund and will make sure my friends and family never make this mistake using Thrifty Car Rental.

On two occasions I asked to not be charge - decline - extra services. They quickly show you the contract and always put - “accepted.” After noticing, they would not let me change it. Costs over $2000.

I purchased a rental car on Expedia. Got to the rental company. They said They couldn't find my reservation At first And when they found it they said it was in a different facility but they could give me a car. They would just have to upgrade my reservation. That was fine but it's been almost 2 weeks and I still haven't got my deposit back and I can't get in touch with anybody and no one is responding to me.

This past rental I got, Radiator went out I guess and started leaking fluid causing engine to shut down along with car overheating and A/C blowing out hot air! Roadside lack of assistance caused me to sit on the side of the road (Interstate I-5 North in Lost Hills, Ca) in 110-degree weather for 7 hours. Not to mention I have Heavy Anxiety and I am Diabetic and had low sugars at the time. Because it was the middle of nowhere I couldn't even get a Uber or Lyft to pick me up. Because of the hurdles caused by this rental and Roadside lack of assistance, I was suppose to be home by 4:00pm but got home the next morning at 8 am. This was the Worse Car rental experience in 18 years, especially seeing that this BAD EXPERIENCE tampered with my health. Sitting in that weather for 7 HOURS I thought I would die of heat stroke. Justice needs to be served.

I rented a car from LAX for two weeks through Expedia with a special rates. I thought it was pretty cheap so I prepaid $409.40. According to their advertising, the total should be over $500. When I arrived in Los Angeles, they told me no more special rate car rental and they need to upgrade. Then they told me the new upgrade could be over $600. I thought that was OK, only $100 more. After I returned the car, they charged me $668.35. I asked them how about my prepaid amount of $409.40, they answered they did not know.

I booked a car through Hotwire for $134 US for 1 day. When I got to counter I had 4 open reservations because Hotwire kept canceling them. I asked him to pick the lowest priced reservation and he said he couldn't. Fine whatever...Was in a hurry. Waited over 45 mins for a car (Phoenix Airport). When I dropped the car off in Vegas I was emailed my receipt. My jaw dropped! $264 Canadian!!! What?! The Rental was listed as $104 ..Close to $100 in "extra" charges, including an insurance charge that I DID NOT AUTHORIZE... So I paid $264 for a car that I had for about 7 hrs. That's unbelievable! What a lovely surprise. When I had to book another car for 1 day I chose Enterprise, what a great experience there! No advance reservation and I got a car for $110 US with NO hidden fees, and was given my receipt immediately.

Never ever rent a car from THRIFTY CAR RENTAL! Not only did they give me an old beater Hyundai Elantra (Florida plates, springs sprung, transmission in need of service, squishy brakes, a minute delay between gas pedal engaged and acceleration, and a driver's seat so mashed down from countless butts, I had to be leveraged in and out by my young granddaughter, and could barely see over the steering wheel to navigate Portland traffic - all the while the beginning riff of the song "Low Rider" playing a loop in my head) - but also overcharged me and received calls from an investigator claiming I haven't turned the car back in. I've spent the last two days on the phone with my card company (with whom I booked my rental via their 'Travel Benefit' service) and Thrifty customer service (HA), eventually having to suck up the $90 overcharge as a "hidden fee" and cancel my card to avoid additional charges. DON'T USE THEM! Just saying.

1. Arrived at the Orlando airport, landed at the expected time and got to the counter within 5 minutes of rental time on the reservation. 2. After a 45 min wait in line at 1:30 AM, I was told they would process my reservation, however the cost was going to be $1500 rather than the $637 reservation price and they had no cars available.

I rented economy car from 8/10/23 to 8/13/23, picking in Atlanta airport. When arrived, more than 40 people in the line. We were told by the Night Manager only 15 Vehicles available, ELECTRIC only. No options. I took the EV after asking the manager that I will be traveling TO Macon, GA, and he told me that no issues with chargers in that zone: "this state is full of EV Chargers all around". NO CHARGERS IN MACON, I need to park the car charging 1 mile per hour during all the three days to get enough battery to return to the airport. They forced me to the only option, lying about charging points, and never answer the phone while I was calling them. WORSE EXPERIENCE EVER. Note that I had previous bad experience with them, but I assumed that it was because they were cheaper. No, is not because they are cheaper, THEY DON'T MATTER.

We purchased a third-party through Priceline for Thrifty when we got there. They offered an upgrade only $75 a day but I was supposed to get an adjustment for what we already paid for the car. I did not get adjustment. My bill was over $1000 for a six day rental for an SUV. I am above and beyond very mad and I will never shop with this company again. Called Priceline and they told me thrifty had to give us the money back and thrifty will not budge or even give us half my money back or even a quarter of it or the bill for the first rental that was prepaid.

I wouldn't even give them 1 star! They are a SCAM! I was given a 2022 Toyota Rav4 at the Orlando International Airport location with the engine light on. I did not feel safe driving it with my family, including my 1 y/o son in the back. I called customer service to exchange the vehicle for something safer. They told me I could exchange it at Daytona Beach Airport, I was given a vehicle way smaller than what I paid for. I dealt with that vehicle for over a week bc it was safe. Yet, when my vacation ended I called Thrifty, to explain I wanted to pay for a compact vehicle, since that I what I drove for the week instead of a SUV. THEY TOLD ME THAT I SHOULD HAVE SAID SOMETHING TO THEM WHEN I NOTICED THE ENGINE LIGHT WAS ON IN THE BEGINNING.. Why would you give me a unsafe vehicle in the first place. Don't use them.. It's not worth saving $$.

We prepaid for our car rental and when we went to pick it up, I had to sign a pad. We were never offered optional coverage and if we were, I would have declined it since I paid for optional coverage with the AARP Travel Center. I did not realize they would take my signature and attach it to optional coverage. They gave me a folder that I thought had a receipt in it. The mistake I made was trusting them not to screw me. They did not give me a receipt and I discovered after they sent an electronic version of my receipt, after I got home, that they charged me for optional coverage that I was not offered and did not request. When I called and complained, I was told there was nothing they could do because they had a signed receipt from me. If you are going to use Thrifty, make sure that you have a copy of your signed receipt BEFORE you leave the counter. Lesson learned. Goodbye, Thrifty. Never again!

We advance rented a Thrifty vehicle for pickup at Atlanta airport. When we got there they said they had no cars. Went to AVIS booth and rented a car there. Apparently it is a standard operating procedure of Thrifty to overbook cars. I no longer use Thrifty, since there is no guarantee your car will be there. Happened to me twice with Thrifty. Now willing to pay a little extra to AVIS and have the knowledge that my car will be there.

I have rented cars over the years and have denied buying car insurance as my insurer said my current insurance was ok. Anyway, the agent insisted that the state of Washington required additional insurance. As usual, a little tired from flight and oked for the 'basic package". I guess I didn't read the paperwork correctly - I had prepaid for rental and I thought that sum would be credited for the bill. Later, I realized that they charged me, besides the insurance, a roadside service, which I also didn't need. And some more additional taxes and fees. So, $50/day for unnecessary coverage. I got a "how did we do" email and told them what I'm saying now. Don't expect a response. And I say I would never rent from them again and tell my friends not to either.

Thrifty Car Rental is a scam. You will be signed on for a damage waiver hidden on folded pages of your agreement. NEVER will you be asked for option of buying. Customer service will not call you back. Written response will be your rental agreement which will not include the fraud. These are not rogue employees running over you. This is institutional. AVOID THIS COMPANY!

Original Review: We are from Toronto, Canada. We rented a THRIFTY car from Expedia month ago (June 28th, 2023), Expedia charged us $1000 at booking. We picked up car at LA, we were told by counter, my standard size car all are rented out, asked me to upgrade to compact SUV. We denied all insurances, additional driver..etc. As our credit card covers all insurance, and signed the paperwork as usual. We made my biggest mistake, that 1) We didn't read through, and 2)We didn't ask for the copy. After We returned the car on July 13, 2023. We were billed for additional US$1632, except $1000, the initial charge by Expedia at booking, in the total of C$3200 for 16 days Honda HRV compact SUV. Expedia contacted THRIFTY, the agent from THRIFTY told Expedia that We agreed all insurances and other charges, and SIGNED. We are dealing with Expedia to see if We could get any refund. I will post the final result soon.

Thrifty’s electric car gimmick must be raking in the dough?! See, they give an amazing “can’t pass it up” deal for a rental. Then they make it electric KNOWING you can’t charge it. That way you have to “upgrade” and give them MORE money at the desk! Told to me by the desk agent. I contact customer service. Their answer, “it is in our policy that the car could be electric”. That’s how they get around it! NEVER RENT THEIR GROSS BASIC CARS!

My recent experience with Thrifty Car Rental was nothing short of a nightmare. I am utterly disappointed with the service and the blatant disregard for customer satisfaction. From start to finish, my encounter with them was filled with frustration and deceit. First and foremost, I had to endure an excruciatingly long wait at the rental counter. The rental agents seemed more interested in indulging in mindless chit-chat amongst themselves than attending to the waiting customers. It was evident that their priority was anything but delivering efficient service.

Rented a car from Thrifty at the Omaha airport earlier this week. Booked it online and clicked on the managers special and got a Ford Fiesta with 60,000 miles on it and it looked like maybe it was used as a Tijuana taxi at one point. Filthy P.O.S. Never again will I consider Thrifty.

Worst experience ever. After over 3 weeks they have yet to close out my account correctly. I was offered an upgrade for free and was charged. I need the detailed receipt to get reimbursed from the airline and Thrifty/Hertz can't get it right. I dropped it off in another state and the receipt still says I dropped it off at pickup location. When I call I'm told it will be escalated and completed in 24-48 hours. Never happens. I have asked for higher management to speak to and am told they are not on shift and will call me. Never happens. Do not rent from Thrifty/Hertz. Pay the extra money and rent from another company because this company has no clue about customer service or getting things correct. Being charged daily for a car I returned, no notes on my file even though I call every couple of days. "Let's go! "Should be replaced with "Go Away, we have your money. "

I got a flat tire in the middle of the road and it took me 45 mins to be able to reach to an Emergency Roadside Assistance. There was no spare tire in the car and waited more than 5 hours on the road for a towing service with no communication on eta. Every time I called waited for another 45 mins on the phone.

Terrible customer service, they take too long to serve you. In addition, once you pay for the service they do not assure you to give you a car and make you wait. They don't have enough staff at the counter to serve all the customers, therefore, you have to wait too long.

I've rented from Thrifty before and have used their customer service line to obtain updated receipts. They were helpful in doing that. Granted, their customer service is most likely located in another country, so I doubt they have a lot of knowledge about business practices. I rented a car in May of 2023 and my purse was lost, along with the key fob for the rental. I called the company and was told I would have to have the car towed to the rental place, pay a fob replacement fee, and get issued a different car.

OMG!!! This is not a "one star review" but a "MINUS FIVE STAR" rating, HOTWIRE and THRIFTY LAGUARDIA AIRPORT on 45-01 20th Ave, Queens, NY 11205! You both have lost such a valuable customer: ME!!! All past great booking memories were shattered by your poor management skills! had a $102.23 prepaid hot rate car rental booking for 5:30 PM on July 9, 2023, booked ahead of time per Hotwire email dated June 28, at 1:47pm, and when I finally reached the counter after 10 PM because you were all backed up and had a ridiculously long line, you "forced me" to keep an electrical vehicle which was the only type left in your inventory. Flattering? Not in my case if I have to be bothered by finding a charging station!

I've rented a few times from Thrifty, and their cars tend to be older than what I have rented from Alamo. Often they smell like cigarettes or feet. My most recent rental had a smell (cigars) and a mechanical problem. The car was making a really loud squeeky grinding metal noise. I had a long way to drive and did not feel safe driving 700+ miles back home in the car. They exchanged the car for another clunker, but the only option was for me to drive a half hour in the wrong direction, spend about an hour at the airport making the switch to another clunker, and then driving another half hour to get back on my route. I also had to make a couple phone calls with Thrifty on Friday night and again on Saturday morning to make this happen, costing another couple hours of my trip. I felt they should make a partial refund for my trouble.

I made a reservation two days in advance and fortunately, that cleared the 1-day cap that the Coral Springs Florida representative told folks who were waiting ahead of me. They all made their reservations within a day and all were out of luck because they had no cars. They had paid for and confirmed reservations but were left to scramble or call for a refund. He couldn’t help them. As far as for me, I waited an hour before they forgot to mention that toll fees include an additional $19.95 Service Charge. I just got an email from Thrifty charging my credit card $17.95 for tolls and $19.95 more for their services. Read the fine print! I unfortunately can’t charge them for my time and inconvenience I experienced at pickup. I won’t rent from them again.

Please do not rent with this company. This has been the worst experience with a rental car company I have ever encountered. When I arrived at the Louisville Airport, the lady at the front desk stated she had to upgrade my basic sedan to a small SUV due to them being out of sedans. The rate I reserved was $24.00 a day. I am now paying $40 a day for a 3 day rental. They also put on "basic" insurance on my rental, when I told them I didn't need any.

I reserved and prepaid Priceline for a full-size car with Thrifty Car Rental for pickup at the Denver International Airport for March 20 – 25, 2023. At the time of pickup, I requested with the Thrifty agent at the Denver Airport counter to switch my rental vehicle from a full-size car to a vehicle with All Wheel Drive (and I decided to obtained insurance on the rental), due to the winter weather conditions. The Thrifty agent informed me of the rate increase from $32.89 to $40.00 per day increase on the rental. He never mentioned anything about my prepayment nor any other warnings about my rental reservation.

Stay away from the Thrifty in "Orlando" if your time is valuable and expect a decent service. Frustration #1 It took us more than 3 hours to leave the airport, while the other car rental counter had nobody in the waiting line. Nobody was attended at the garage so we had to find somebody for about 20 ~30 minutes to get a car. Everybody seemed so frustrated.

We were offered a free upgrade at the San Antonio airport when we picked up the car because my husband has a commercial driver's license. When we dropped off the car we were charged $120 for an upgrade we did not need or asked for. We talk to the people at the gate where we rented it and we also called customer service hotline and were told, "Too bad. So sad you can’t upgrade. You pay for it $120 later."

Negative 10000. We had already had a car reservation made through Expedia and just had to pick the car up in Orlando when we arrived. I had called a week ahead and confirm everything ahead of time too. When we arrived the Thrifty rep stated that our rental was canceled and then proceeded to charge us again for a new rental agreement. Remind you I had already made reservation and confirmed those and was charge before. So I was charge twice. I explain this to the rep that I had reservations already, he kept saying that it was canceled and would not listen. He finally said, "Call Expedia tomorrow and tell them you never picked up the car and they will refund you." Stupid scamming company. Save your money and headache. Don't rent from here.

Let me say first that the car was fine, my problem stems from the rental agent’s lies, and misleading statements bordering on fraudulent behavior. When I initially made my reservation I chose no insurance and to bring the car back with a full tank of gas which is how I’ve always done it. The agent told us that the laws in Washington state were a little different for rental cars and urged us to get the basic insurance.

If I could, I would give zero to their customer service agents, their cars and the way they handle a customer. They gave me a unserviced car which would have led to me being in an accident because the brake fluid was leaking. When I couldn't reach their ** customer service department at midnight, I went ahead and repaired their car to which they refused to give a refund. Absolute negligence on the company's part!! Do not get a car from them. I am never renting from them again and will not recommend anyone to rent from them.

We had reservations and did all we could online including payment in advance, for quick service once we arrived to Orlando Airport. The line was at least 75 customers long, it was worse than TSA security! The wait was over a hour and we missed our nephew's graduation. Once home I tried to call customer service to report the incident and each time the call disconnected immediately once I mentioned I wanted to register a complaint. My guess is this company has to be in trouble because they have no interest in customer satisfaction in my experience. They did have 3 agents working.

Upon picking up my rental at MCO airport, I waited in line for over 30 minutes, which I was told is typical. I was asked if I need insurance and clearly stated, "no, I do not. I have insurance." To my surprise, I was billed over $100 for insurance! I tried calling with NO Luck at all. Their phone # listed online is "not in service". The # I was able to get thru to only allowed for voice prompts w/ very few options and kept disconnecting me. I responded to the email request for feedback but never received a response, even though they said someone would reach out within 3 days. DO NOT RENT W/ THRIFTY!!!!

Rental location CSR did not explain supplemental charges but added them to the contract without notification. On “signing the electronic contract”, the charges were automatically added and approved. I tried to have them removed but the rental location (Boston-Park Plaza) refused to acknowledge, emails and contacting Thrifty proved fruitless as they hang up unexpectedly. I would caution anyone about using Thrifty and suggest they obtain a hard copy of the rental contract before signing anything. Furthermore the car reeked of cigarette smoke, was dirty and no damage inspection sheet was provided, the location suggesting I take photos of damage for future reference. All in all, a very negative experience and I am unlikely to use Thrifty again.

I returned the car in the condition I received it and was meet with a 400.00 fee for what the invoice states is an outside washing BUT it was a smoking fee when I called in and I don't even smoke. Never use this company and my review is going up everywhere as they denied the claim and I never even got an email update on the claim I had to call in and get updates myself. They care about their customers - non existent. DO NOT use this crappy car rental.

Prepaid for a rental but no cars for 4 to 5 hours after I arrived. There is no excuse for this other than poor management. After checking, I see many more reviews about this same problem at different times. Why would anyone rent from this company? No me for sure.

After making me wait for 4 hours to pick up my reserved car at the airport, Thrifty charged me a $100 "convenience fee" for a parking ticket I had already paid and proved upon return of the vehicle that the ticket had been paid. The email address they then insisted I send proof of payment too 3 months later (again). Returns any emails as "undeliverable". Filling out their online form and hitting submit generates the error message "your form cannot be submitted at this time.". Two hours on the phone with Thrifty staff got me nothing more than "we're not sure why it's not working please try again". This is a grossly corrupt and incompetent organization. I hope they're forced into bankruptcy soon. Do not rent from them. Period.

Renting from Thrifty was the worst mistake of our trip. We pre-booked and pre-paid and then were charged basically the same amount in fees and insurance that we declined. The representative pressured us to agree to all of these extras and we declined them multiple times and were assured that they were not part of the package. When we dropped the car off at the airport, we had a huge bill for all of the extras we had declined. Because we were heading to a flight we did not have the time to dispute these charges. Never rent from Thrifty.

Customer service seemed great to begin until being asked about insurance - I had mentioned wanting to use my own insurance on my online reservation, but upon arriving I was never asked for my information and they simple asked “full coverage” or “collision only”. This lead to over $400 of added insurance fees that were not necessary and absolutely appalling. It was misleading and not well communicated so I was really frustrated and disappointed in the end.

I made reservations by phone paid in advance for my rental. Got to the location to pick up the rental, was in line for approximately 1 hr before being helped by a Hertz Customer service rep. They was unable to pull up my reservation and created a new one and assured me this wouldn't be a issue. My original payment was canceled and a new reservation was made. The Rep charged my credit card 2 times. I was told I had to dispute my claim when I return the rental. It was the worst experience ever! I do not recommend this place to anyone. They will charge you extra and tell you nothing can be done.

I made a reservation for a car at Savannah airport and when I arrived the desk was closed with a sign to go hertz. Hertz then told me Thrifty has no cars available because they weren’t returned or were approved for extra days, even though there were reservations already made by others for these cars. Why would you not notify people there are no cars available when they have a reservation so they could make other plans? Also, why would you allow people to keep their cars when you know there are additional reservations for those cars? Now these people have to pay more to get a car last minute.

PLEASE PLEASE PLEASE, do not rent from this place. I rented a car on 4/16, they gave me a car smelling like cigarettes, the smell was so strong it was on our cloth and hair, and we also had small children in the car. To top it all I waited an hour in line to get this rental. I tried contacting them several times via phone and opening cases, they never reached out to me. I paid over $513.04 for this rental and it was not worth it, their customer service is the worst, when you call they say they can't assist me. As of today, I haven't heard back from these people. Please just avoid it!!!

DON’T RENT A CAR FROM THRIFTY OR DOLLAR CAR RENTAL!! I gave it one star but there should be a ZERO-star option for terrible businesses like Thrifty. First, we stood in line for 2 hours at Tampa Airport even though we had a booked reservation. When we got to where the cars were supposed to be the employees very rudely said they were out of cars, and we would have to wait even longer. When we finally got the car, it was obvious from all the dog hair inside that the vehicle had not been cleaned. There was writing all over the windshield that didn’t seem to bother the Thrifty employees one bit. There were no other cars available according to employees. After our vacation we received an email from Thrifty regarding my booking experience. We told them everything, but they couldn’t care less about paying customers. Worst car rental experience we’ve ever had.

So quick story time here. Thirteen years ago, a Subway employee was rude to my family while on a vacation. In 13 years guess how many times I have eaten at Subway... ABSOLUTELY ZERO! Thrifty rental at the Detroit Airport, 2- star google rating BTW, added unauthorized liability insurance to a rental that I had. I disputed and provided customer service with documentation showing that I was completely covered by my personal insurance as requested, but in the end, they still refused to reverse the charges. I stopped partial payment with the credit card company, and the credit card company found my dispute valid. However, Hertz\Dollar\Thrifty proceeded to bill me separately, sending the bill to a collection agency. I paid the bill but guess what Hertz\Dollar\Thrifty... for mere $55 and because of your snake rental car agent in Detroit, you have lost a customer for life. My family nor I will EVER rent from any Hertz\Dollar\Thrift again.

I recently booked a car through Economy Booking, but unfortunately, upon arriving in Florida, there were no cars available despite them having taken my payment. Despite numerous attempts to contact them via email, I have not received a response, and they have yet to provide me with a refund. My experience with both Thrifty and Economy Booking has left me feeling scammed.

Worst Service Ever once you have an issue! Explanation: Due to an unexpected power outage at Montreal Airport, our flight was delayed by almost two hours, causing us to arrive in Vancouver much later than anticipated. Despite arriving at the Thrifty Car Rental desk at around 12:30-12:40 AM, the representative who was there refused to provide us with the car we had pre-booked and paid for in full. Despite explaining our situation and traveling with our young daughter, no alternative solutions were offered. This was particularly distressing, especially given the late hour and our tired state (due to the time zone difference).

After waiting in line for 40 minutes with a reservation and paying for the rental car, I was told it would be another hour before getting car. I still don’t have a car. Worst service I’ve ever had by any company anywhere!!!

I recently rented a car from Thrifty at LAX and unfortunately, my experience was not a positive one. The check-in process was confusing and frustrating, and the customer service representative I spoke with was rude and unhelpful. When I arrived at the car parking lot to select a vehicle, I was told that I could choose between a Corolla, Elantra or Sentra. However, when I got there, there were no cars available for about half an hour. I asked for help from several employees in the parking lot, and received different instructions from each of them.

This location is a disaster. Do yourself a favor and avoid these guys at ALL costs. It was a three hour process to get a car. Two hours to get to the desk, then another hour to get your car. Everyone waiting was quite upset, and I guarantee, none will ever book with Thrifty again. You may be OK if you arrive before noon, but they get slammed in the afternoon. Not worth the savings. Folks were leaving the line, going to Hertz, then coming back in the rental to pick up their spouse who had maybe moved up 2 spots in line.

We arrived in Orlando on April 20, 2023 through Terminal C at around 11:00pm and proceeded to Thrifty Rental Counter. The counter was closed and a sign directed us to go to Terminal A & B. The line was unbelievably long. We waited over two hours before getting to the rental counter agent despite having prepaid for our rental at least two weeks in advance. It was very frustrating and stressful. A lot of customers experienced excruciating pain standing in line for so long just to get a rental agreement and finalize their reserved reservations.

I booked a Mid-sized SUV at Thrifty in Las Vegas. We were going camping in Zion and Bryce national parks. I needed space for camping gear. I booked 2 months in advance to be sure I got the car I needed. We got there and had to wait 1 hour and 45 minutes for a sub-compact SUV. Way smaller than we needed. It took a lot of work to get our supplies into the car. But with the long wait and 70 other people waiting in line it was not an option to try to get another car. In addition, we were told we were in the wrong line 3 times before we finally got in the "right" line. Of course no signage to tell anyone anything and only rude garage workers to "Wbusy to be of any help to anyone. When we got home and complained we were told, well the cars were the same price so you get nothing from us," not even a real apology. Too bad so sad now go away.

We were tricked into an upgrade in Cancun Mexico that was supposed to be free and we were billed for. One of only many scams they run down there. General Customer service here in Canada will not help. They pretend to help and pretend to open claims for you, they pretend to take notes on your issues. They pretend to issue you a case number, they pretend to tell you that supervisors are looking into it, they pretend to tell you they are escalating the claim but in reality every time you call back, they ask you to go over the story and say that there is nothing attached to your supposed case number and there’s never any follow up. They regularly hang up on you after you’ve been on the phone for extended periods of time with them on hold and waiting for them to deal with stuff.

I pre-reserved a minivan vehicle a month prior to picking it up. When I arrived to the airport to pick up the vehicle, which is an hour away from my home, I was told that the minivan is not available and I would have to wait at least four hours with a possibility of not getting one. Due to my vacation plans, I had no other choice but to take one of their suburbans, which was my only option, according to the agent. The cost went up more than double, I feel I was strong-armed. My original reservation had to be canceled so now I have to wait on the refund as well as paying for the suburban, this car rental or deal was supposed to be for three days and so far the cost is at $3000. I’ve tried to call customer service, and Explain what’s going on, and nothing was done about it. I will never utilize this company for any of my business needs. Sometimes you think you’re saving a dollar with these businesses and you end up spending double.

I'll first admit that others have had it worse than I. That said, I lack the words to accurately describe how poorly this business is run and how predatory their practices are. Now I've never had a *good* experience with renting a car but this was a low for sure. We were in Orlando which I'm told is always a hot mess. There were probably 60-80 people in line when I arrived in the line for our car. Thrifty clearly gives zero **** about their clients time because they varied between 2-4 employees processing customers (out of 10 terminals) and they certainly weren't in any rush. After 2+ hours, I was called up to the desk. The lady told me Thrifty is terrible to work for, they don't pay well enough to have needed staff members on site and she was sorry in advance. I declined all of their ** add on services and I was good to go.

I reserved & prepaid for a vehicle in May 2022 but upon arrival I was informed there were no more vehicles. This was December 2022 and everyone in line was told to take Uber and they will reimburse and to check back next or do for availability. I took Uber, then cancelled the current reservation for a refund. I was told it would be 7/10 days. Next day I rebooked and prepaid again for the remainder of my vacation. Since January 2023 I have spent countless hours on the phone with customer service representatives and via email to no avail and today is April 4th 2023-still no refund to my debit card from Thrifty.

Firstly, on the day of collection I had to wait 4.5 hours in order to receive my pre-booked and paid for car. When I received my car eventually it only had a 3/4 tank of fuel. When I returned my car with an almost full tank of fuel (more than I received when I collected the car). I have received a charge of $102 on top of the agreed rate for fuel. I have repeatedly tried reaching out to Thrifty with no success. Clearly clients mean nothing to this organization.

I have never had such a ridiculous experience in my life. I rented a car through Thrifty for less than 48 hours in December of 2022. The total charge was $331. In February of 2023, I was charged $9003.61, as they were claiming I had the car for 51 extra days. I spent 20 hours in total on the phone with them. I had to file a claim through my credit card company to get the charge removed. They were incredibly unhelpful with every interaction, and if I had any advice it would be to never ever rent through them.

I had a very unpleasant experience with Thrifty car rental at Las Vegas airport. I had an advance prepaid reservation for 3 days (confirmation number: **) but thrifty did not honor this reservation saying they did not received payment from Priceline. Priceline confirmed it was a prepaid reservation. After making me wait for 2 hours, thrifty said they can't help and I have to make a new reservation and that too on the current price. I had no option as it was 1am in the night and my 2 year kid was tired and cranky. They billed me $414 for new reservation whereas my prepaid was for $291. This was unfair. Instead of helping, thrifty made $100+ more by pushing me to go for new reservation. New Rental Agreement - ** (Amount $414.72). Prepaid Booking Confirmation # : ** (Amount $291.28).

Had the worst car rental experience of my life earlier this month. Surly rental agent, long long delay (close to an hour) before I could pick up my car and exit the lot (they weren't at all busy), and to top it off - got hit with a bogus "detail charge" when I returned the car because they claimed it was "super dirty" (it wasn't). I had to go through multiple e-mails to initially dismissive Thrifty/Hertz corporate HQ to get the charge refunded. No apology was made.

Terrible Terrible Terrible, so far waiting 3 hours at the Orlando Airport for a car rental reservation. Probably 1 more hour to wait. Over 100 people at any given time with only 3 clerks. Attendant said it's like this all the time. Not acceptable, no lines in the other car rental company's windows. I looked to see if I could cancel my reservation but you have to cancel 6 hours in advance through a 3rd party reservation, If I could of canceled I would have been at my destination hours ago. I 1000% do not recommend this company at the Orlando Airport.

I booked a car rental and arrived at the airport. Waited in line for over 20 min and had the most unpleasant person Ebony. She told me that I could not be rented to DNR. I was livid and then my fiancee said, "Rent to me" and she said, "No you are associated with her." I was humiliated and embarrassed. She ran my driver's license's number and because it was close to another person from the past she said sorry. We are stranded now. I demanded to speak with a manager. The manager is on the phone and said, "Oh no you are fine this is why, your number is close to someone else but you have a return flight so go ahead."

Only until I searched online for my recent rental car receipt, I was shocked to learn that they completely changed the terms of the originally agreed to contract and overcharged me an additional $141.72. When I called customer service to inquire, I was told I need to take it up with the rental desk where I rented the car. Apparently, if you return the car earlier than the estimated return time, they can change the deal terms?! Very shady business dealings with no real merit or true policy.