Thrifty Car Rental Reviews

Worst car rental experience of my life. Booked a rental car weeks ago, got off the plane today to find out they had no cars available. We were told, "Oh well try another company" as the attendant went back to playing on their phone. Expedia May market them as the “cheapest” but you will be extra in the end.

They should be closed down, worst company ever to rent from, rented in Puerto Rico for 7 days. I asked for a sedan and they gave me a Corolla. All beat up axels making noise. The car was dirty inside and out, tires full of mud, inside full of stain, called them that the car had issues. Their answer was that the only one available that I could return but they will hold a fee ,,, Classed to complain and they hang up on me,,, you just lost another customer.

Worst car rental experience at Phoenix airport location. Over an hour wait to get car only to find out we had to upgrade from what we reserved. Deceitful business practices lead to me being overcharged around $1,000. Customer service runs you in circles and never offers answers, help, or resolution. Wish I could give no stars! Seems I’m not alone based on comments on all Thrifty’s social media accounts and they are NOT accredited with the Better Business Bureau.

Thrifty is a scam. Do not rent with this company at all whatsoever. My wife booked a rental. Paid for the service as well, and we were told there would not have to be a credit card left on file. At the time the car was supposed be picked up. The lady at the counter in Mcallen Airport was very rude first of all. Then she proceeded to tell my wife she had to have a credit card for the vehicle to be released. That was not told to her over the phone. It seems like they just wanted make the sell. Now it takes almost an hour to get a human on the line to get a refund. DO NOT RENT FROM HERE! THIS IS YOUR WARNING! RUN!

Case # **. The People at the desk of Miami Airport to Rent Thrifty car, are very helpful and also to find the Car you rented. The Problem start when you returned the car rented, Receipt given of $235.13. Even though is clean, no garbage and we don't smoke, they never returned back the amount hold on the Credit card. They Charge my Credit card a Total $737.10. In order to steal money professionally Thrifty made up a receipt that I was charged $266.00 + $472.00 =$738.00. Thrifty is saying the $472.00 was for smoking fee. They don't want to refund me at least $472.00. Can you imagine to how many people Thrifty is stealing money this way?

We prepaid and requested no electric vehicles but they did not have a car ready for us at pick up and were forced to take the EV or lose the first day of a 3 day trip. It was a nightmare, the infrastructure just doesn’t exist to charge your car reliably on a road trip, even if it looks like there are many electric charging points about 2/3rds of them are nonexistent/broken and the other third that work are frequently occupied. We told the agent we didn’t think we were going to places that would have them, more remote areas, and they did not care. We spent about 2-3 hours every day trying to find chargers and another 1-2 hours at the actual charging station so we basically spent most of our trip stressing over charging the car.

I made my reservation 2 months in advance, traveled 20 hrs to get there, waited in line for 40 minutes, and was told "We don't have any cars". This company needs to understand that when people travel, they need to know that things are going to go as planned...this is not acceptable...I will tell as many people as possible, so they don't use this company...STAY AWAY FOLKS.

I wish I can give them zero stars as they have zero customer services and they steal your money and make you pay more after you drop the car. No one checks the car. All gives you a receipt on dropping off the car just like all the respectable companies so they can charge you more later and they don't even give you a call to check your complaints. IT SUCKS!!!!

Rent from this company at your own risk. They will find a way to scam you. I rented a car from them, at the counter the clerk never mention any optional insurance nor ask me if I'm accepting or declining them. As I don't rent car often, that optional insurance never came to my mind after a long flight. After I returned the car and checked the credit card they charged me over $400 optional insurance for 5 days. And of course Customer service refused to help or investigate, stated it's my fault signing the document.

I rented a car from Thrifty through Priceline! Both companies charged me for one rental!!! I have continued to send emails to customer services, but no luck! They don't care! I will never use these companies ever again!!! Rip off!!!! No service, no customer service and rip off!!!

Thrifty is terrible company to do business with. My debacle started February 17, 2024 and I have been fighting it since. I was charged for Liability Insurance Supplement (LIS) which I denied the coverage and the counter agent told me it was a security deposit and would it be taken off after the rental was completed. I told her again I did not want it but she said she had no choice and that it had to be added. This was just the beginning of my troubles with Thrifty.

Thrifty notified me very late of damage to the vehicle and it was out of the window to notify my credit card company. AVOID AT ALL COSTS. They are cheats and transacting with them is a terrible idea. Regrets galore.

We rented a Thrifty Car Rental Vehicle from Denver International Airport 04/16/2024 to 0423/2024, The car was dirty inside, especially the windows. The rental agent insisted we upgrade to 4WD to get through a bad snow storm. Even though I declined the 4WD three times, the agent kept telling my wife we needed it so I had to agree so she would not be afraid to proceed with our vacation. The additional cost was $140. There was no snow storm. Upon dropping the car off I was told I could wait in line for a receipt but was assured that I would be emailed one for the previously agreed amount. When I received the emailed receipt at home the next day, there was an unspecified additional charge of $60.74. In addition, the vehicle was a subpar 2019 model with over 61,000 miles on it. I could rent that for $15 a day from Just 4 Wheels.

I wish zero stars were an option! AVOID Thrifty/Hertz at all cost and I literally mean at all costs because they will steal your money and it will cost you more!!!! I picked up a rental car along with my final rental agreement in the amount of $730.31. I dropped off the rental at the same location within my rental agreement time. There was nothing noteworthy to discuss with the lot attendant and they said they would email the final bill. When I received the final bill, it was for $865.89. The only difference in price is they changed my rental agreement rates between picking up the vehicle and dropping it off. Nothing else was different. I contacted the Palm Springs branch where I rented the vehicle notifying them of the error.

Booked in web site, I got booking number, I arrived for pick up the car, the lady at the desk in total normality: Sold out... you can't get the car..." I had to book a last minute car with another company, 3 days rent 450 USD!! Never again with Thrifty. The value of customer is zero for thrifty rent car.

Fraudulent car rental charge: Booked Thrifty car rental online through Expedia.com and paid Expedia $167 up front on 3/21/24, with only $88 owed to Thrifty per original quote/agreement. When car was rented from Thrifty 3/28/24, I refused all optional charges, accepting only what agent claimed as "required." Final charge was overcharged by $176, with Thrifty claiming "non-included charges." How can "required" charges not be included in original quote? I was either knowingly misled by Expedia/Thrifty, lied to by rental agent, and/or fraudulently overcharged by Thrifty. Neither company provides phone numbers to speak with representatives, only allowing messaging through portals. Both companies refuse to remedy the situation.

This experience was pretty terrible, and I do not understand the invoice. Went to get in my first car assigned, and the battery was dead, so they switched us to a new car. Drove to Santa Fe, and spent two nights. It wasn't until we started our drive to Moab, that we all noticed every time I was driving over 55 and put the breaks on the whole car would shake, and honestly, I didn't trust the brakes if I had to stop abruptly. Made it to Moab, and we all decided it did not feel like a safe car to drive through 3 National Parks that have some steep inclines. We called Damien at Emergency Services, and were on the phone with him for an hour ten. He finally got a tow truck to come and get the car, so we had to rent a new car, which was almost twice the price of the original rental because it was the night of.

It was a breath of fresh air to rent with Thrifty for the first time. It was our first time traveling to Las Vegas and we used the Thrifty car rental located at 7135 Gillespie Street. Greg was the attendant who helped us with the rental and the transaction was smooth. Thanks for making our first time trip to Vegas a great one

I was pleased with the agent's service, courtesy, helpfulness when I picked up my rental car at the Westchester County Airport, White Plains, NY. My rental covered March 20-23, 2024. My trip went to White Plains, NY to Orange County, NY. I was shocked when I saw an additional charge of $84 to pay for tolls during my rental period! My understanding was that I would be billed for the tolls when that tag number was billed for that period. At best, the tolls should have totaled no more than $15. How would Thrifty give me a bill for $84. I have contacted Thrifty Car Rental for a detailed invoice of this charge and I await an answer. Then, I hope to be able to challenge what was charged to my credit card and what the actual cost plus a service fee would reasonably be. I'll return to the "review" tab to update the results. Customer MM

Their customers service was awful. The transportation part of my trip was very expensive.

Worst rental care company on the planet. Nothing but thieves here. I specifically told the lady DO NOT ADD insurance or any adds except for the 49.99 gas charge. I return 6 days later and the rude agent added nearly $300 of extra charges for the rip off insurance and concession fees. I already have full coverage and I am in the insurance business so obviously I never added that junk and the lady knew it. The manager does not care about anyone. He even made me wait an hour just to speak with him as if we never existed and then told me that he will have to file some claim. I am sure this will never happen.

To start with I told the guy at the rental counter that I was going to Northern VT. I waited 15 minutes at the garage before anyone showed up. By that time there were 5 of us waiting. The guy finally showed up. Said, "You take that one, etc.," to all of us and stop at the gate. I opened the hatch, put in my suitcase and got in the car when I started it noticed that no noise. Then saw a gas pump on the dash which showed half full. Figured it was a hybrid. Headed off to my destination. When I got into NH stopped to get something to eat and then figured I would fill up with gas. That’s when I found out it was electric. When I got to my son's house in Tilton NH called CS. Told them I didn’t want a electric car as I was going to Northern Vt where the closest charging station was in Newport Vt 20 miles from where I was staying in Island Pond Vt. Was advised to go to Manchester NH Airport in the morning and exchange for a gas model.

Do not rent from them. They did not explain the insurance and how much it added to the bill. When you come in tired from a 7 hour plane trip--it should be spelled out simply the cost of the car, the cost of the insurance, how much you already prepaid for the car if you did so. Terrible. Will never use them again.

Will NEVER rent a car from them again!!!! No one, and I mean no one, reads rental car agreements at counter at airport with 25 people behind you! Somewhere in the fine print says..."Bring your car 1 hr late...no damage, etc...get charged $100"!!! 30 percent of the 4 days rental charges!!! They are owned by Hertz and Dollar too...These 3...Hope they split that hundred...Will go out of my way to NOT rent from them! And if love new ai....no agent answers phone...Told to wait 7 days with an online form...no contact whatsoever...

Be careful, read your contract thoroughly, and plan to wait a long time!!! Thrifty has failed to adequately staff their Phoenix location and the agent failed to follow our verbal declination of additional services, resulting in a very expensive unneeded service being added to our contract that we did not catch until it was too late. The amount of time it took to check in and pick up a vehicle (2 hours), coupled with an inability to reach a representative by phone is incredibly frustrating. I will never patron Thrifty or a parent company in the future.

By far one of the worst rental companies with which to do business. I was quoted a rate of $130 for a small compact car and ended up paying over $500 due to a $400 “cleaning fee.” And when confronted They were unable to explain why it costs $400 to clean a small car that drove around the city for several days with no trash left inside, basically saying, "Too bad, we can charge whatever we want because it's in the rules." And that was only the tip of the iceberg. Terrible company.

I rented a car from them and charge was automatically deducted off of my credit card. Upon arriving at the destination I realized I left my credit card at home. They requested another form of payment so they could place a hold, which was to be released upon drop off. Car was returned, portion of the money was returned within 3 business after drop off but they still ended up over charging me. Also, vehicle which was rented showed maintenance required, my friend who was also traveling with us, her car also showed some kind of an alert. Not satisfied at all. It is almost impossible to contact them and they don’t return phone calls, bad customer service!

I would give ZERO stars if I could. I sent my clients to Hawaii and this company completely ripped them off!!! It was $371 to rent the car for 6 days. Great. Then there was the deposit fee, which was a surprise but partially my fault. I confirmed with Thrifty that the car rental was $371, and the refundable $200 deposit and that was it (I spoke with a representative of their company). When my client arrived to pick up their car they were hit with an additional $600+ in hidden fees!!! This company's practices are shady and they should be shut down.

The beginning of my nightmare with Thrifty's began when I entered the queue line at the Albuquerque airport with my son and our 4 suitcases and 2 backpacks. The representative at the counter had his feet up on the counter and appeared to be eating or chewing something. Because his mouth was full, he motioned for me to approach the counter with his hand and never verbally addressed me or welcomed me.

Thrifty Car Rental doesn’t deserve any stars. They are a joke. I booked a car two months in advance and they didn’t have a car available when I got there. There were people that had been waiting for 2 hours for a vehicle when we got there. We ended up having to pay almost $400 to rent from someplace else on short notice.

Horrific experience! The car I was given was an electric vehicle- I was never told this beforehand and did not feel comfortable in this car, as I had never driven one before. The employee told me it was exactly the same as a gas vehicle- it was TOTALLY different! The car drove smoothly, but the controls were completely different. There was no car manual provided in the vehicle, which is ridiculous and unprofessional. Charging the car was a NIGHTMARE! Your employee told me there were many charging stations, but they were hard to find in the area. I finally found one after loading two apps... and I charged it for 40 minutes- it was in a deserted place which made me somewhat uncomfortable. Even after 40 minutes, the car was BARELY charged more. The app said it would take 6 hours to charge- absolutely ridiculous and a complete waste of my time to sit there charging for so long and have it barely charge.

I booked my rental through Expedia. I was quoted just over $600CDN. I picked up my rental and was charged over $750USD. Been trying to call and have emailed to get rectified and have yet to hear back.

Worst place to rent a car. They overcharge, made me pay for a car that broke down after only 10 miles of driving it, $321.00 plus their insurance even I already had purchased compation and collision thru priceline. I had all my family in the car. They brought a replacement after over 2 hours. I rented it for a week and after I returned it they say I must pay for the repairs of a 15 passenger, 10 year old, useless vehicle. I did not want to lose my flight so I paid but I am going to repot this everywhere I can so they stop taking advantage of tourist. This happened in guatemala city. They are own by Hertz rent a car so go anywhere else but with these guys. Shame on them!

Rented from Thrifty - Las Vegas Airport in Dec 2023. Lighting in the parking garage is not great so it was hard to see just how dirty the inside of our rental was. The next day we noticed how dirty the inside of the vehicle was. The back seat was so dirty I would not put anything on it. We had to fold the seat back down to get a clean spot. We had to buy products to clean the windows. They were so dirty we could not see clearly out front windshield. It looked like the vehicle had not been cleaned in several months. While driving we also noticed a noise that could have been a wheel bearing. It didn’t matter how fast or slow we drove. There was a constant whine.

Do not trust Thrifty Car Rental. I arranged for my car rental through Expedia, and although I did not pre-pay for fuel initially, I was told when I got to the counter that I should get the fuel option because they are only charging $3.21/gal and that I would ONLY be charged for what I use. I declined at first, but when I got my car and drove up to the rental exit area for Thrifty, another representative told me that I should really get the gas option since I would ONLY be charged for what I use, again. For example, if I bring the car back only half full, I would only be charged for half a tank, not a full tank. So, I signed up.

I am so disappointed in their conduct and customer service. We arrived at the Seattle airport location juggling a cranky toddler who was tired of being on the plane. The agent asked if we wanted to buy an upgrade on the car size, and we agreed. We even paid for the gas upfront, just to save ourselves a trip later. He then asked if we wanted additional insurance, and I said no, that we had coverage through our credit card company. I was very clear that it was a no. I even explained why it was a no. He verbally acknowledged that it was a no. The agent then printed numerous things, handed papers around to my husband and I while we tried to console our toddler, and asked for signatures. I saw that our total was more than I expected, but figured it was our upgraded car size and the gas, so I signed and got us out of there before a total toddler meltdown.

Quoted $171.25 per week. Charged over $600 for three day rental out of SeaTac. Used two charges to hide the billing. One charge was from Hertz. The other was from Thrifty. Name is misleading. Should be Ripoff Rental.

Thrifty will load your final invoice by 25% or more with taxes and fees never discussed or agreed to. Bait and switch tactics, make it impossible to contact and STEAL YOUR MONEY! Stay away from Hertz and Thrifty; warn your friends. Predatory, dishonest people and company. Paul

Was promised a economy vehicle online, when I got to the airport, said was going to get a "managers special", an electric car that I didn't want. Forced an upgrade I didn't want. They lied, non negotiable, didn't care. Customer service stinks! Don't bother, back to Enterprise.

Hi there, I would just like to call your attention to a recent transaction with Thifty Rental Car in Orlando International airport. I had rented 2 vehicles to be picked up March 4th 2024. I picked my vehicles and paid about $313 each online. My final bills were over $800 each. The day I was flying into Orlando I got an email from Thrifty to save time at the counter by checking in online, which I did. I declined the upgrade, I declined the insurance, I declined everything. I put in a scan of my driver's license and it said congratulations just go to the counter when you arrive to get your assignment.

I ALSO agree, and will go to the ends of the Earth to make sure EVERYONE knows what a SCAM Thrifty is!!! Upon arriving for my rental ("Manager's Special"), the attendant took my credit card and ID for a rental that I reserved, checked in via text the day prior, ALL at $169... He ('Jay' at Portland Airport) handed me back my card and a receipt for $536. I ADDED NOTHING... He said the online reservation (THROUGH Thrifty Car Rental 's website, NO THIRD PARTY) was "just an estimate".... So, my car went from $169 to $536???? Yup! BUYER BEWARE!!!! When I questioned Jay, he became so upset, he ripped my receipt out of my hand, told me he is refusing to rent to me, and now three days later, they still have a hold on my card. Refused to let me speak to a manager, refused to tell me a manager's name, took my name and number and said they would call me.... NOTHING. This company is nothing but CROOKS!

Reserved car from Thrifty Orlando Airport. Waited in line for an hour seeing each customer take around 10 minutes to complete rental transactions. Once we finally were helped realized that Thrifty was forcing people to buy rental insurance. No matter how many times we said NO, they responded it was Florida law to have 2 million in coverage and our insurance carrier was insufficient. Agent said we had no choice. This is not true. Will join class action if it's still available.

Do not purchase a car with your flight because when you get the car rental they go a bait and switch! They will charge $500 if you use a debit card. Thrifty and Dollar is a scam. Don’t ever rent from Thrifty or Dollar! Enterprise is the only rental worth renting from. They do not charge a $500 deposit to use your debit card.

When I arrived, about 10 people on line. I had to stand in that line with my bad leg for over an hour. Apparent computer problem and lack of staff. Counter unmanned most of the time. Horrible on-hold music played over and over as they were apparently on a helpline. Even when they started taking customers each one took about 15 minutes because of uncertainties about payment and insurance. Me too even though I'd carefully worked out the details. Tried to sell me additional insurance I didn't need, requiring rethinking it. I had chosen "wildcard" because any size car would do. I wasn't told this could be an electric car. I had never driven one, didn't want to start now, would have cost me to change it. Couldn't figure out how to make car work. Instructions were inadequate.

Had low tire warning go off in middle of nowhere about 60 into drive. Got to station, added air, got to destination to call. Took info, said no problem but all tire shops closed in am, said they wanted to charge me for new tire and one on car has about 60k on it. Got it fixed. Never ever again. I had to put on spare take to tire shop.

I reserved a rental car - a standard SUV - from Thrifty at the Seattle airport. When I arrived at the desk, there were already 25-30 people waiting. (None of the other rental desks had more than 2 groups waiting.) When I got up to the clerk, he took my reservation info, then went to his computer. Only after 10 minutes or more, he said that they didn't have any rental vehicles available, but were waiting on returns. All the other people there (about 25-30 in front of me and now another 15 or so behind me) were waiting - or soon going to be waiting - also. My wife checked some of the other rental desks. None had vehicles available.

Terrible experience! Do not rent from them! At check-in, we informed the employee that we did NOT need car insurance. When it came to sign the contract he said we needed to sign in order to get our car. We trusted that he properly created the contract where we did not need insurance. That was not the case and he did not do his job correctly. When we return the car, we were charged $365 for insurance that we did not request for.

There was a unbearable smell like a cleaning solvent in the vehicle that did not dissipate. Then the maintenance required light appeared on the dash on the first day of rental. We tried to exchange vehicle for a different one, we were directed to the nearest Thrifty Rental location which was over 30 miles from our hotel. Upon arrival at the car rental location we were told that we could not exchange the vehicle, and that we would have to start a new rental agreement because they were a franchise location and not a corporate one. We were also told that there was no guarantees that we would be refunded for the initial rental cost if we went with a new rental. We was forced to keep the car with that unbearable smell for 7 days.

Thirty Rental Car Staff at the Saint Paul Minneapolis airport location lied about me smoking in my rental vehicle to charge me a 400$ cleaning fee, I tried to contact them to question the charge because I do not smoke. I call +1 (877) 966-4180 which is supposed to be the customer service number for thrifty car rental. The first call I get a representative on the phone and tell her my issue and then they told me I needed to call (855) 266-9565 which was the number for enterprise. I speak to the enterprise representative but this representative informs me that she cannot help me because they do not handle anything for Thrifty Car rentals, so I go to thrifty.com and get Thrifty Car rental customer service number and I am not able to speak to a real person after my rental has been completed and returned. I only have the option to speak to the automated system at this +1 (877) 283-0898. None of the options lead to a live representative during business hours.

My husband and I needed to travel from Atlanta to New York quickly to attend funeral services for a close family member. I used Travelocity to bundle my flights and car rental, hoping to save a little bit of money as this was an unexpected and expensive trip. I selected the "Manager's Special" from the Thrifty site and opted to pick up my car at the Laguardia Airport in NY. I expected, at a minimum, a compact car which would have been fine given that I only had 2 passengers and limited luggage. I knew that I would need to take a courtesy shuttle from LGA to the pick up location.

I pre-paid for a Rental Car to be picked up at Miami Intl Airport MIA on 12.16.23. At the counter, I declined Loss Damage Waiver Insurance as I had it through my Rapid rewards credit card. The guy added it anyway, and when I signed, I thought I was singing up only for the auto Toll Charges to be added. Once we picked up the car and got to our Airbnb, I noticed a charge to my Chase card for $400! I called the 800#, and couldn't get through. The next day, I called, & was told that I'd have to take it up with the person at the counter when I returned the car. On 12. 23.23, there was a line a mile long when we returned the car, and we had a plane to catch. So, I had to wait & call again. Again, I was told that I'd have to call a different #. I then called Chase to dispute the overage of $275. After a few weeks, that charge was charged back to me with the reason being that I had signed for it when I signed for the Auto Tolls Charges. NEVER RENT FROM THRIFTY, DOLLAR, HERTZ - ALL OWNED BY HERTZ - ALL A RIP OFF!

ZERO STARS!! We booked a rental car and paid for it online thru Expedia. When we got to the airport after a delayed flight at 1:45ish AM we got to the Thrifty counter to get our car. We were told that they were out of cars! It didn't matter that we paid ahead. The guy at the counter was smirking the entire time. Said, "Get an Uber and come back in the morning. We might have some returned by then." That's all he kept saying. Get an uber.

Two words describe my experience with this company: trickery and extortionary. I booked a SUV on Expedia. When I was picking up my car from their Denver Airport site, the staff asked me whether I wanted a 4-wheel-drive and pointed out that what I paid for was not a 4-wheel-drive. I said yes. The staff then added $400 to my rental. This added to my cost, which was more than double my original rental that I paid on Expedia. Realizing that, I declined the offer and told her that I would keep my non-4-wheel-drive rental. She tried to scare me by telling me that it would snow and that the road would be dangerous. I did feel uneasy, but I felt that the price was very excessive and extortionary, so I maintained my refusal. Eventually, I still got a 4-wheel-drive car and was told that they only had that one available.

Don’t ever rent from Thrifty or Dollar in Phoenix airport. It took two hours to get my vehicle. They upsold me a suv (Ford Explorer). Before I left the lot I reported the ac was not working. I was told in order to get another vehicle I would have to get back in line. It was 80 degrees and I had a four hour ride. I drove with the windows open. They don’t have customer service. 800 number takes you nowhere. The computer display stopped working when I stopped the vehicle. I will never rent from them again. All other rental companies at Phoenix had less than 20 people in line. Thrifty and dollar had over 200. If they was a score of less than one star I would give it. Management knew the car had mechanical problems and rented it anyway. Terrible business.

Active-duty military relocating to Austin. Had a reservation. The older gentleman at the counter told me I needed a return flight in order for him to honor my reservation! For one there is no return flight. For two he stated I was irritating him, now I had four bags, two small children and two dogs. I was exhausted, and he did nothing to assist me. He was really obnoxious and condescending. I made this reservation 3 months in advance. I had to go to another counter which was Budget and they assisted me without any issues. I want someone to speak to this nasty gentleman so he will not be so quick to consumers a difficult time! I AM TRULY DISGUSTED WITH THRIFTY CAR RENTAL!!!

DO NOT RENT FROM THRIFTY OR DOLLAR. Reserved a car from thrifty for 5 days in Tampa. I waited 30 minutes at 1 am in a lobby for paperwork. Then we were instructed to go to the garage where 50 other customers were waiting for 2 or more hours to only be told no cars were available. There literally was one woman staffer writing down names on a piece of paper and shouting them out if a car arrived. Meanwhile 5 other employees were useless, including a manager who did nothing. Thrifty/Dollar/Hertz's business model is to overbook and overcharge. We cancelled our car and were not given a voided contract. We then complained to corporate and got a form letter as a response. Do. Not. Rent. From. Thrifty.

I pre-paid for a rental for pick up at RSW (Fort Myers) Airport. When I went to pick up the rental on February 10th, 2024, the agent asked me which Loss Damage Waiver (LDW) I wanted to get. I specifically said I do not want the LDW coverage, as I had coverage through my insurance. She repeated what I said that I didn't want the LDW coverage. But she added it anyway. I didn't notice that it was added until I reviewed the rental package after I picked up the car (about an hour later). I called Thrifty Customer Service right away and kept being put through a loop before I got an agent who said that he couldn't help me. He said I would have to call their Rental Extension Department. I told him that's the option I selected and got him. This was after spending at least an hour on the phone with Thrifty.

PAID $56.64 MORE THAN WHAT WAS SHOWN DURING BOOKING. We booked through Thrifty for one day and paid $39.93 at the time of reservation and was due $19.6 at time of rental. We extended the rental for one more day and paid &16.71 and was due $59.76 at time of rental. So total was $136. But they charged us $136,$39.93 and $16.71 which would be total of $192.64. I called customer service and said that they told me that $56.64 was tax but how can they overcharge me $56.64 when on receipt it is shown $136 and when reserving, it is shown that total would be of $136? Can someone SUE THRIFTY for overcharging than what was shown during reservation and claim later that it was tax? DO NOT BOOK FROM THRIFTY.

I would give -100 points if I could. I tried to extend my rental period in the morning, went on the phone, waited on hold for 20 minutes. I hung up, tried changing booking online. The reservation number didn't work. I called again in the evening, and now I am told I am "late" in extending my rental. They also tell me I was supposed to call 24 hr before rental period was up. Nowhere on the papers (I was given at the time rental) does it say that. The agent on the phone is Romel, his supervisor is Vic. These 2 men are the by far the rudest customer service representatives I ever spoke in my life. Romel told me it was perfectly reasonably for a customer to wait on hold for 20 minutes. That I should have kept waiting until I reached a person. And if he was really the manager, Vic told me their job wasn't customer satisfaction, it was to extend the rentals. Don't believe me? Go on and listen to the recording. Feb 11 2024, 8 pm EST. Car rental record number ends with **.

DO NOT rent from Thrifty. I rented a car through a third-party site. The rate specified that the car would be a 'special vehicle'. I showed up and was told that the special vehicle was an EV. Now - I like EVs. In fact, I own one - but an EV was not appropriate for the trip that I was going to take (long distances, rural New Mexico). To change to a conventional vehicle would have been significantly more expensive. Thrifty told me that they would cancel my contract - but they would not give me written confirmation that they would refund the portion of the contract paid at the rental site. The portion paid through the third party was non-refundable. I ended up renting a conventional vehicle through another company (Ace - no frills, but honest). Friends don't let friends rent from Thrifty.

This company will give you a rental agreement which they will not honor. I was overcharged $230 on my credit card for being 29 minutes late even though the agreement states that a late fee and/or extra day will be charged. That would have been $19.99 but instead they deleted the original price and charged me something completely different. This is why they have one star in every single website there is. I should have looked it up first before I was robbed. Renter beware, they have scammed thousands and they will do it to you as well.

I rental a vehicle at Sky Harbor for a week. The vehicle was ready and the pick up and return was easy. However, later that day I got an email from Thrifty informing me that they added a $100 fee to my bill for cleaning the exterior of the vehicle. I've rented cars for 40 years, including several times with Thrifty, and never had such an outrageous charge tacked on. It will definitely be my last rental with them.

The agent duped me. Distracted me regarding my wife and charged most of all options including premium roadside assistance, damage waiver insurance, gas tank etc with disclosure. My rental was $300, but options ended up being $325. Was totally ripped off. BE CAREFUL WHEN GOING THROUGH OPTIONS!

This company absolutely should not be in business any longer. I had the same experience that many, many others have had - declined the insurance coverage and was never asked about roadside assistance but it was added on. When I called the Customer Service number, was told roadside assistance would be removed and I had to talk to the representative when I returned the car. I talked to the rep when I returned the car and she said I was “‘misinformed” and had to call Customer Service. Roadside assistance was never removed from the charges. On top of everything, a short time after I called Customer Service, I had a fraudulent charge on my credit card for a Christmas ornament. The only person who had access to my credit card AND email was the customer service representative. Someone needs to investigate all of the complaints and shady business practices against this company!!!

Do NOT rent from here!!!! I pre-paid a car rental for $38 through my bank's travel portal. When I arrived, I was told that the vehicle wasn't ready and they don't have any other economy's for me to take. They said they would upgrade me to a convertible for $75. Long story short, after a one day rental and only using a quarter tank of gas, they charged me $189 as well as $48 for fuel. I called and the first guy pretty much told me to kick rocks. Called back and the guy offered me a $75 refund for the "upgrade" as they have no proof that I agreed to that? THAT IS THE ONLY THING I AGREED TO!!!! The guy told me it was $3.84/gallon for them to refuel the vehicle. DO NOT TRUST THESE PEOPLE!!!

Buyer beware! Do not rent from Thrifty! We rented a car and declined insurance and Julie added it on anyway. As soon as we noticed we called and they said it was just a quote and the extra 500.00! Would be refunded upon return. When we went to return the vehicle Blanca accused my husband of theft because he now used the insurance! After speaking with an agent on the phone and one in person at a satellite branch who could not do anything on her end, both said there would be no issue having the charges removed. After a week of fighting they are now keeping our 500.00, which we could really use as I am going through cancer treatments. The much needed respite for my family has been tarnished by Thrifty. Shame on you! And Blanca and Julie at the Orlando airport, stop your theft!

DO NOT RENT FROM THRIFTY (DOLLAR). I am an experienced renter and was *literally* robbed by them. I rented an SUV from them on December 29th for about a week. I explicitly declined collision damage waiver since it is provided by my AMEX platinum, and explicitly declined their supplementary liability insurance as it is provided by my home auto insurance. When the check-in agent offered me both of these I verbally and *explicitly* declined each of them and very clearly explained my reasons why. I had both my home auto insurance policy AND a copy of my amex auto insurance policy with me.

Do Not rent from Thrifty/Dollar/Hertz if you have any other choice. I rented from Thrifty and they ruined my vacation by forcing me to take an EV. I was prompted several times to check in and pay for my reservation. Don't ever do that. When I got to the rental counter I was told I had to take an EV. I told them I had no experience with EVs and that I needed something else. They gave me another option to rent that was 1200 triple the price I had already paid. I couldn't cancel and rent with someone else because I had already checked in and paid ahead of time. I couldn't pay the 1200 so I had to take the EV.

Save yourself frustration and rent from a different company. Wish we did. We wanted to add a day to our rental with Thrifty. Called customer 4 times and the agents told us the wrong info - so we added a separate 1 day rental. The new reservation could not be combined with existing one. Had to go back next day and turn in the car and get a new one (the original reservation). The counter agents didn’t help or try to troubleshoot or even note we wanted to keep the car/combine reservation. The customer service agent wouldn’t help and hung up on us. Don’t go with Thrifty.

This company scammed me for over $200 dollars after renting a car at the Seattle Airport. I had the manager special but it was EV vehicle and very small. I choose to upgrade and explained that I waived the insurance. The bill still had an extra charge for it. I tried several ways to get my money refunded but they refused. DON'T EVER USE THIS COMPANY.

Upon pick up we had to wait in line for an hour. When the representative at the counter asked if we wanted additional coverage I declined it all. I realized after we left when I was reviewing the receipt trying to figure out why the rental was about $30 over what I had expected and confirmed that he had added the $35 additional coverage anyway. When he asked if I wanted to pay for unlimited tolls I told him no. He informed me we would hit at least $10 worth of tolls from the airport to our destination. This was a lie, we hit 0 tolls our entire trip.

Twice I rented from Thrifty at boston logan airport recently, both times was over an hour wait because they had no cars, meaning they overbook heavily and you could wait forever. LAST TIME I SAID I WOULD TAKE THE CHEVY BOLT ELECTRIC CAR, just so I wouldn't have to wait that long. WHAT A MISTAKE! I only went to Newport and back to the airport, no other driving, it cost me $43 in charging costs, and I also plugged it in to my friend's house for 8 hours. I made a written complaint on the return, and of course, they charged me anyway. DO NOT USE THEM OR YOU WILL REGRET IT! BOYCOTT THIS COMPANY AT ALL COSTS!

Please avoid this company at all costs if you can. They may appear to offer the best deals, but the cars that were available had more than 60,000 miles on them. I had a horrible experience at Orlando International Airport with the agent lying about the need to purchase an extra $2M liability insurance, "in accordance with Florida laws", it seems the agents are commissioned and will force you to buy things that are not necessary.

First because I book the manager's special which should be an economic rental, taking into account that I could use a compact or large car depending on availability but when I arrived at the airport the person who attended me told me that they only had an electric car which would take 3 or 4 hours to charge when necessary (I imagine that he does not know that there are fast chargers) and that they had no more vehicles available unless I did an upgrade to a "premium" car for which I had to pay a $388 plus $132 for the reservation. For a total of $520, at least I learned the "special manager" trick because when I went to pick up the vehicle they told me to choose from the many vehicles that were available there and to finish they didn't seem like premium vehicles to me the ones I had to choose.

Rented an EV. Terms said return above 70% charge, it was 81% when I picked it up. Returned it at 79%, still got a $35 charge. Customer service is telling me that it's valid. Between that and the hour long wait to check in, I'm strongly advising you stay away from Dollar Ave Thrifty. I will never rent from them again.

My friend and I visited Orlando during Christmas holidays. He rented his vehicle from Budget and I rented mine from Thrifty at Orlando International Airport. Before arriving, I thought I had a better deal from Thrifty as the rental costs were a bit cheaper when I made a reservation online. My assumption was all wrong! The agent at the airport tried to charge me additional $500 on top of $1000 that I had already paid at the time of booking. I explained to the agent that I did not need any additional insurance coverages as my own insurance covers third-party liability, enhanced accident benefits, underinsurance motorist protection, collision, comprehensive and loss of use for renting a vehicle in Canada and the US throughout.

I rented a car through Priceline and they choose Thrifty. I had already paid 213.75 through priceline for the weekly rental. When we got to the counter the lady took the reservation number and then proceeded to do a different rental agreement for less money. Since we had already paid priceline, there was not enough money left on the credit card for this new agreement plus the deposit so we had to change cards and add myself as added driver.

DO NOT RENT FROM THRIFTY. You reserve a car online at an attractive rate, but when you get to the counter they don’t have the car and charge exorbitant rates (far higher than the rates advertised online) to rent a viable car. I reserved at $55/day and was charged an EXTRA $100/day for a TOTAL of $155/day plus taxes etc. When I spoke to a manager he was entirely unwilling to do anything but talk about supply and demand, how hard the employees were working and that that’s just the deal. REALLY PREDATORY BUSINESS PRACTICE. DON’T BE FOOLED.

Thrifty’s key fob was inoperative (even after a battery change) and customer service offered no assistance to my nephew. He had to take a Lyft to the airport to make his flight. They then sent him a huge bill for towing their nonfunctional car back to their place! His efforts to deal with this with Thrifty were completely stonewalled. If I could give zero stars I would.

The man at the front desk wasn’t helpful. He told me that there no SUV available just electric and since I used a debit card I couldn’t get no upgrades even though I prepaid. I was in line 2 hours before I reached the counter. They gave me an old SUV and took $500 deposit from me and didn’t care I wasn’t happy and left upset 2 days before Christmas.

Absolutely stay away at all costs, rudest most useless staff I have ever encountered. One star is too good of a review for this abortion of a business. They had left myself and my pregnant wife without a means of transportation at midnight, took our money and would not offer a refund for services that were not given. They would not accept a valid BC driver's license, claiming it's "state law" with the most condescending tone I've experienced. When the business next door happily would. I hope this is a warning to all foreigners to stay away from this extremely biased company.

I prepaid a reservation for a rental car. When I picked it up I still had to wait an hour to get the car. I returned the car full as instructed. But was later found that there was a $161 charge to my credit card. I called. They said this was for gas, mind you the car is a small suv. Only requires $40 to fill up. They said the additional amount was a fee for refilling the car. They are scammers. The car was definitely full. They get away with this by telling you to just drop the car off and there is no accountability.

The most horrible experience, got there 7 hours earlier, they told me the car wasn't available, they would have to upgrade me to "luxury vehicle." I originally reserved a 2023 Chevy Equinox, they gave a 2018 Infinity Q50 with 64k miles on it, every time I stepped in the brake pedal steering wheel shake, my original reservation was only for $141.00 dollars. They charge me a additional $145 extra for the upgrade. Please be careful with the Orlando Florida area facility. Rent with someone else if you could. By the way (Hertz, Dollar, Thrifty) all the same company.

12/10/2023, I reserved a four door sedan online through a travel agency for a business trip to Pennsylvania with several other company employees. When I arrived at the Philadelphia Int. Airport Thrifty (aka Shifty) to pick it up, I was informed I reserved "The Manager's Special". When reserving it only shows, economy car, standard car, midsize car, compact car, minivan, or SUV options as choices. When I arrive at Shifty in the pouring down rain at 6pm they tell me the "Manager's Special" is an EV. For those of you that travel in rural Pennsylvania there are very limited places to charge an EV. After arguing with the desk clerk and manager about what constitutes a suitable exchange they offer me an "upgrade" for an additional $15 a day or pickup truck for four people and luggage in the rain. Steer Clear of Shifty Car Rental! You have been warned!

I have booked a car online, when I picked it up from Edmonton Airport I was told the price has changed, right a way I felt something wrong, the ** girl with a mask on never bother to fix the price, unfortunately the final charge was even more. I have three different invoices for one car ehehe. Someone cares from the upper management has to fix this. You're losing customers…

I would never recommend them, I did not want an electric car, they gave me one anyhow, major problem from day one, on top of overcharging me, so what they tell you do not believe, they're called Liars. I could not even find a charging station that was fast. 8 hours to charge a Chevy Volt.

I booked a Thrifty Compact through Orbitz at Fort Myers Airport. When I arrived the woman at the desk informed be that it was an EV and they don't have gas powered compacts any longer. I told her that in no point in the reservation process was this indicated. In fact the Orbitz website starts with an "Manager EV special" leading one to believe that all the other cars are gas powered. Now I am all for EV's but I did not want to have to find charging stations in a city I was totally unfamiliar with nor learn how to use one on a three day vacation.

I rented a car using point from my chase. I got to the counter and signed the usual stuff. I was never informed of the jacked up price they put in. I thought I already paid for my car through my points. I come to find out I after I dropped off the car I was charged 716$ dollars extra on top of the points I used. The scam is they bait and switch you. And get you to sign without paying attention as most of us do. They don’t explain anything at all. They use confusion to get people to sign and scam people for more money. This is extreme unethical and immoral. It’s hard to believe they haven’t been sued yet with all the complaints. I say we all come together and file a lawsuit. This horrible business practice should not be allowed to go on any longer!! No more people need to be scammed!! AVOID THIS PLACE AT ALL COSTS!!

Rented a car and not only did I decline insurance on my reservation but also in person. However the employee signed me up for it and I did not realize until I got my emailed receipt. No one was able to fix on the phone and no one would answer the phone at the airport. They now say that I signed the agreement and refuse to give me the $200 back that they overcharged me. The corporate staff seem to condone this behavior and are of no assistance. Huge amount of caution recommended to anyone considering this car rental company

I rented a Ford Explorer in Detroit, MI this past October for my nephew's wedding. Unfortunately for me, the rental agent behind the desk signed me up for the full coverage insurance (CDW/LDW, Recovery and Roadside Service) which totaled $250. I unknowingly signed the rental agreement and did not realize it until I got to my destination and reviewed the email from Thrifty. I then immediately call Thrifty's 800 number and was told that they "could not handle it over the phone and that I would have to take care of it when I dropped the rental car off in Detroit..." Accordingly, when I dropped the rental car off, I spoke with the rental agent at the Detroit Airport. Both the Thrifty agent I spoke with and her manager I requested to speak with were of no help and said "there was nothing they could do about it and I would have to resolve it with my credit card company..."

DO NOT RENT A CAR FROM THIS COMPANY! They will blindside you with a handful of undisclosed fees. They only make these fees known once you are trying to get the car so that you don't have any choice but to pay them. They completely take advantage of peoples desperation. I reserved the rental over a month before my girlfriend and I traveled to Illinois for thanksgiving. When I reserved the car I paid $244 which I was excited about because it was so affordable. When we arrived in Illinois and were picking up the car, we were charged an additional $600!! Our final receipt came out to be $844 for 5 days of travel. We had no option but to pay the additional fees because we needed the rental for the weekend. Thrifty knows people are stuck in a rock and a hard place when they travel which is how they take advantage of people.

I rented a car through Travelocity. When asked if I wanted additional insurance I said “NO”. I later got an email asking and I said “NO” again. Then when I picked up the car they asked and I said “NO”. When I got my bank statement I saw they charged me for the insurance. I contacted them and they wouldn’t do anything because I signed the rental agreement.

Friday night Nov 24th, arrived at the counter 11:02 pm for my car reserved for 11:00 pm in Indianapolis Int’l Airport. I was refused the car. Explanation? I was late for 3 minutes. Repeatedly telling me just that I was late for the 11pm reserved time. I went back to the counter to file a complaint officially on my way back to NYC. They offered me 50$ coupon for my trouble. I told them I was not there for the money. I wanted a sincere apologies or able to file an official complaint. The manager seem was not interested in my complaint. I walked away and someone called out “Have a nice day!” I was humiliated and insulted. Is this what your company policy is to your client relationship?

Like many others who have reviewed here, the wait for the cars was nearly 3 hours at the airport - with no other car rental desks having any lines at all. I booked and paid for the car through Wisecars online - and they gave me a voucher number. When they emailed me the voucher they said Thirfty might ask for my credit card to verify the voucher.

I wish I would have read all the reviews about Thrifty Car Rental before purchasing a reservation. I booked a luxury car through a third party site. We were flying into Houston, IAH airport. Our flight was delayed by 2 1/2 hours. I was concerned about our car rental, so I did my part and contacted customer service to inform them of the delay (though I did put the flight information in our booking). The customer service rep assured me that there would be no problems and there would be an attendant to assist all of us that were on the delayed flight.

Terrible experience: They extra charged A LOT of fees leaving me with no choice. I booked a car for 1 day only, pre-paying it in full online. When I get to the pickup spot, they charge me more than double the amount I had previously paid, forcing me to purchase things I didn’t need like insurance upgrades. Their excuse? "Either you pay these fees or we can't give you the rental and you lose the money already paid". I have never been more pissed off with a rental company.

I booked a Thrifty Rental through Expedia and prepaid, owing only $136.00 at pick-up. The car I selected was a full size sedan. At Phoenix airport the Thrifty agent told me there were no cars, a wait of 3 to 4 hours and 90 people ahead of me. My only choice was an “upgrade” to an SUV, which would cost $500 per day but he’d give me the AAA discount. Desperate because I had an appointment and needed to get to Prescott by dark, I signed to get the car.

My car rental agreement through a third-party was canceled when I tried to pick up the car. Thrifty could not tell me who canceled it. They then charge me double the price to rent a car. I had no choice but to agree as I was out of state at a high lacrosse tournament and no other cars were available. Do not rent from this company. You will be scammed. They refuse to give me the difference between the third-party price and the price they charge. So upsetting, how do these people sleep at night?

DO NOT RENT A CAR FROM THRIFTY CAR RENTAL! They promise you the moon in the initial car rental. What you initially think is great pricing, by the time you receive your final bill you will go into a state of shock! My car rental was twice the amount by the time I received my final bill. The rental went from $220 to $450. I'm still in shock over this. We even filled the car with gas the night before returning it and they charged us $60 for fuel. They charge 15.60% in tax which is another 61.00. Oh and then they have something called Concession Fee Recovery $39.00. Now this is a good one! This fee is to reimburse Thrifty for their concession fee that is paid directly to the airport. In other words we're paying Thrifty so that they can pay the airport for allowing them to rent cars there. Is that crazy or what! Again, don't rent a car from them, if you don't want sticker shock on your final bill!

Paid and reserved rental car with Thrifty. When we arrived in Louisville, Kentucky, on thanksgiving day,, we were told that they did not have any vehicles available, and that we were third in line for a wait for a car. I will never use this company again!!!

Apparently 4 to 5 hours wait is the norm at this location. There were about 80 people in line when I arrived at the Thrifty LAX location, they have 4 agents working behind the counter. I spent about 2 hours in line when an upset customer alert everyone that Thrift don’t have any available car on their lot and demand to talk with a site manager. A very rude man reveal to us that it would be at least another 2-3 hours before they have any cars. It seems Thrifty Car Rental corporations doesn’t care how their customers feel otherwise they would retrained their employees… I would never rent another car from this place or Thrifty-Dollars again.

I had a reservation at Atlanta Airport and even with the reservation I would still have to wait more than 2 hours to get the car because they said that they have to wait for more cars to come in. So I had to go somewhere else. Ridiculous.

If I was originally quoted $74.49. Then charged $169.44. You stated a refund of $79.30. My “new total” is $90.14! I’m not ok with this. This feels like a scam! My total should be $74.49 as originally quoted! And I will NOT STOP CONTACTING THRIFTY until all my money is refunded properly!

When I made reservations on Priceline. I paid $700. It was for ''Supplier's Choice Vehicle determined at pick-up''. They offered me the cheapest car an electric car which takes 9 hours to charge and I can't use a fast charge. So then I told them that I want a normal car so they upcharged me with $45 dollars extra a day above of what I already paid for priceline when I made the booking. So then I told him I want to cancel the reservations they told me I cannot. I have to call Priceline. I called Priceline. Priceline said that I can't cancel the booking so I had no choice about to pay the extra $45 per day. Ended up costing me $874.72 extra.

According to the invoice, I returned the car 3 minutes late. When I noticed the $28.97 late charge, I called to see if I could get any grace for 3 minutes. I was certain I was probably in the return line by then. The manager pulled up my information and said it was actually due by 9:15... a whole 3 minutes earlier than what was on the invoice. I asked her if they had cameras, and she said yes, that is what the attendant goes by, and that he was just doing his job. I use to love this place. Never again!!

Rented a car from Thrifty Car Rental at the Houston Bush Airport. Thrifty employee asked if I wanted insurance. I DECLINED the insurance and told the employee we have insurance. A family member had been placed on Hospice care and had organ failure. We had a 6 hour flight, needed to get the rental car before making the 2 hour drive. We rushed and did not realize we had been charged for insurance. I called Thrifty and they refused to refund the inaccurate charge, because I had signed the contract. Totally unacceptable. I will never use Thrifty again.

At Boston Logan airport, at 6:00 PM, it took 90 minutes from the time we got to the Thrifty counter until the time we closed our car door. Not acceptable. Thrifty (owned by Hertz) needs to improve the customer experience. Will not rent from them again.

This was by far the worst experience with a rental car company. Waited in line at Toronto Pearson airport for almost an hour. There was one person working the counter and the line up was always 6 persons long. The agent was very slow taking more than 30 minutes with each customer. What a terrible experience. For the busiest airport in Canada you would think that having more than one person working the counter would make sense as they would know how many reservations are there. Do not use this company if you can avoid it at all cost.

We waited 90 minutes in line only to be told that our rental wasn't ready and would be at least an hour. Then they had a hidden fees. To have your husband drive was an extra $13 a day on top of your own, ridiculous. Go somewhere else. Do not use this company.

I try to find where I left a review last time which was under Google so another nightmare. I returned the car on the 29th. After the lady behaving racist and hostile. It took me three hours to get a car only because two men in the back helps me, the lady was mad because I didn’t wanna buy their insurance. I wanted to use my own insurance I couldn’t login to my credit card app and it said it was overdrawn over $200. I gave Thrifty $200 deposit. Why did they take $400 out my card saying because I smoked in the car. I went to go see my grandkids. I do not smoke. All the car smell like cigarette. I spent $70 to detail their car. They gave it to me dirty with pollen all over it. Floors dirty. Food on the floor and then you take $400 and they said I need to wait seven days that the representative on the phone would get in touch with them. Overdrafted my credit card and took an additional $200.

I had an absolutely dreadful experience with Thrifty. Their service was subpar, and I encountered numerous issues during my rental. When I expressed my concerns, they offered a mere $100 voucher as compensation, which I had no interest in. I tried to communicate my preference for disputing the charges or receiving a discount for a future rental, but they seemed uninterested in addressing my concerns properly. It's clear that they prioritize their voucher offers over customer satisfaction. Because of this experience, I will never use their services again. Thrifty's lack of customer-centricity and their dismissive approach to resolving issues make them a company to avoid.

Lied about insurance coverage, stating my travel cards would not provide insurance and that I needed to purchase insurance from them. Later I was able to confirm that was incorrect and tried calling back. I was routed and re-routed until after 40 minutes when they realized I was persistent they said they would call me back. I refused to hang up saying I didn't believe they would call. The call was obviously from a residence as I could hear kids and yelling in the background. She admitted no one was going to call and hung up. The TD insurance agent doesn't work weekends and don't bother leaving messages as I left three, all unreturned. There's a reason they have such incredibly poor reviews.

I wish I could give negative reviews. The car was not cleaned when I rented it. I took pictures of the outside and of the gas as I noticed that was less than half full and they want to charge $5.37 a gallon if you bring the fuel back on empty. I found the following items when I was unloading my car of groceries. I contacted customer support and was told that I'd need to fill out a survey on the Thrifty website regarding the tank not being full AND then another claim for the trash and condom left on the floor in the back seat. The CS rep responded that I should bring the car back immediately as someone will be looking for the shoes. I told her that since they couldn't clean the car BEFORE I rented it that I would be bring it back, when it was convenient for me. I rented this car to allow my daily life to not be disrupted while awaiting my car to get fixed. Even though it's protocol to clean the car before it's rented, they did not.

The line to get to the counter was an hour and 15 minute wait. When I got to the counter the representative told me I reserved the wrong type of vehicle, which is the same that I heard being told to the 3 renters in front of me. When I requested the gasoline vehicle I was told that it was going to increase my fee by over $400. I reluctantly accepted the electric vehicle and was told to go to the Hertz building to get my car. Ok, who am I renting this vehicle, from Thrifty or Hertz. That question was never answered.

Wait was too long (~90 minutes) and kept growing. I didn't get what I prepaid. I reserved an EV and I asked if the car I will be getting if the fast charger uses a CCS or CHADEMO port, and he said he didn't know. This is equivalent to not knowing what octane of gas a car takes. He then says they don't have the Kia Niro, which was the option I ordered (midsize SUV EV), and that they have Chevy Bolts (a EV Sedan) but are running low and ask if I want to upgrade to a gas SUV at $50 a day. At this point, I am already an hour late and the agent has not been able to answer any of my questions. Being told my car was not available and sprung with a modification to the reservation at the counter was frustrating. Being charged nearly triple the already-unnecessary amount I was quoted is salt in the wound.

I rented a car in Orlando Airport. I was visiting my Mom in Ocala. Half way to my Mom's the tire pressure light came on. I pulled over and put air in the tire. When I got to her house about 2 hours away the light was back on. I put air in again. The next day I noticed the gas gauge wasn't working either. I called Thrifty and after being transferred to multiple people I finally got someone to say they will have the car switched out. Well when the driver with the new car was bringing it out to me he went through tolls without paying. I ended up being charged for them.

Prepaid for the rental. I was never contacted for any updates on my upcoming rental. I get to Portland and was unable to rent, the manager was obnoxious. Refused to listen to what I was saying. I was refused a refund for the cost of the rental and the insurance. Avoid Thrifty Lucas’s in the Portland, OR airport.

I rented a car through Priceline and DECLINED the insurance. However, apparently when I checked in they said I accepted the insurance and was charged another $298.98 on my credit card. IT IS TOTAL ** - do not rent from them. Talked to my credit card and they said they would check into it when I disputed the charge, but to no avail. I am stuck with the charge and WILL NEVER USE THIS COMPANY AGAIN!!!

If you want car rental service don't rent from Thrifty Car Rental. I waited 2 ½ hours in line to pick up the car although I had all the necessary information (photos of license & self) posted to Thrifty days before our arrival. Thrifty didn't feel the need to bring a couple more gents in to help the massive line of people awaiting service. I rented a Nissan Versa which was listed as a gasoline correct but one of the two slow agents told me that it was an electric car and I had no other choice.

I rented a car from this establishment through Priceline approximately 1 month before my trip, from Oct 25 2023 to Oct 30 2023 from Indianapolis Intl Airport. I was told online that my total was going to come out to $92.06 upon my arrival. However, I had seen that there was a chance I would be charged for a “young adult fee” seen as I am only 20, but there was nothing in the policy that said how much that fee would be, only that it varied depending on the location. I called numerous times to ask about the fee and even left 2 voicemails, nothing was answered.

Approximately eight months ago, we reserved a car through Thrifty to be picked up at BWI airport rental car facility. When we arrived, we were told there were no vehicles available at that time and maybe there would be one available in three hours, but they could not guarantee that. We had the option to choose another car rental company or wait. We chose to go with National which cost us over twice as much, but a flawless transaction. Extremely dissatisfied with Thrifty. We will not even consider using Thrifty as a car rental company in the future.

I purchased my rental through Priceline and was quoted 644.89 for October 13 2023 to October 19th, 2023. Once there to pick up my car I was informed the total was $685.50. I even asked if this was additional charges and I was informed it wasn't. That it was the new total, So I assumed that I was only going to be paying a 40. Difference. Mind you I did sign the new contract but when you clearly ask if the other charge is in addition to and you're told, "No. This is the new total that is what I expect." This is corporate robbery, I am calling my credit card company and fighting the charges.

I rented a car from Thrifty for a 5-day trip in Denver recently, and my experience was far from satisfactory. Their service left much to be desired, both in terms of unclear charges and the car's condition. Despite my clear instruction not to add any additional insurance, I was charged an extra $229 for insurance and other charges, which was never properly explained. Moreover, the car itself was in poor condition, with brake issues and various unusual noises. I tried to reach out their customer service but was unable to get any proper explanation. I can unequivocally say that I will never choose Thrifty again for my car rental needs.

My brother and I rented a car from Thrifty last week. This was our second time renting a car from them. We were so disappointed when returning the car being accused of bumping back of the car. Luckily, we had photos of the car proving them wrong. But this is so unprofessional trying to overcharge customers by false claims, while they can become loyal customers to the company. Of course, we will no longer go to this company again and we hope people will do the same by reading this many poor reviews about Thrifty.

I made a reservation in July for a rental car in October with Thrifty Car Rental.. When I arrived October 6th in the evening I was told by Thrifty staff that Corporate had closed them because there were no cars and we would need to go to another company. I made a reservation 3 months in advance to have a car available when I arrived, not to need to reserve from somewhere else at arrival. Not only did it take me 2.5 additional hours to complete another reservation at a different agency but it cost me almost 2x the cost of the Thrifty reservation. My original reservation had been for approx $370 and I ended up being charged at the second car company over $750. I had no choice as this was the only company with available cars that evening and I NEEDED a car to drive another hour to a hotel and wedding.

This is the second time I have used Thrifty and the second time I have been charged for LWD even though I declined everything. Found the second payment on my bank statement. They refunded the first time and are saying it's impossible to refund this time because they have my signature (which they got as I thought it was for a deposit). They are sneaky **. Contacted the BBB. I'm sure this is not just happening to me.

I read reviews as I was booking my one week in Orlando. I hesitated but the price was good. Upon arriving in Orlando, the process of booking in, getting my car, returning it, being billed was flawless and I would definitely recommend them and use them again.

I reserved a Rav4 at Boston Logan Airport for $86 a day. When I got there I opted for the fuel surcharge so I didn't need to worry about fuel. I declined all insurance because my cc covers it. I received my receipt today and they charged me $253 a day and then claimed that it was what I signed on for. Needless to say, I will not be renting from them again. I'm contacting my credit card company to decline the charges and warning everyone I know not to rent from them.

When I received my final receipt I was billed for a Cleaning Fee of 400.00 for Smoke. I replied I could provide proof I didn’t smoke and they resent the final bill for 400.00 cleaning fee “outside wash”. I then replied I could provide a bill that I paid a 160.00 parking fee for garage parking for the 4 days I had it with a statement from management. Thrifty replied it was a cleaning fee for smoking. I have 2 different bills claiming the 400.00 for was two different cleaning fees. It’s straight up fraud.

I had a car held at the Portland Airport for 10/7 for 258.00. After adding an additional driver and insurance I was told it would be 618.00. They charged my card 701.00. The agent that waited on us was extremely rude. The car was scratched and the wiper blades were in dire need of replacement.

We arrived at Dulles airport, expecting to pick up the rental car that I had reserved a month prior. We took the shuttle to Thrifty, and the line was long and slow, but we waited. Once at the the counter, we were told there were no cars available and we should come back in three hours where we would be number 21 on the list, with no guarantee that they would even have a car for us. I wish you had negative stars, because that’s what Thrifty would get for me - they certainly do not even deserve one star!!

The airport located in Philly, scammed and robbed me of $300. I was charge $300 more than what I initially paid for. They lied and said the car was dirty but mind you it was not. I had the rental for 3 days; this is a complete lie and scam. The company has no direct contact for the Philly location, I was transferred around multiple times through customer service in Texas. The Philly location knew that I would not be able to contact them directly face to face and by phone which is why this is a scam. They took advantage of the fact that I needed to take a flight and would not be able to speak with them face to face. I am placing this complaint to warn people to stay away from Thrifty car rental.

Booked a flight on October the 9th using airline miles. Car rental was part of the booking. Flight gets into Tulsa at 10 pm, rental car counter closes in Tulsa International at 9:30 PM. Call to cancel reservation, because we find out that I'm not going to have a car the day before the trip and Thrifty refused to give us any refund whatsoever due to "policy". I will never see the car or any of the services that have been paid for due to a simple time conflict that should have been sorted out when I booked the thing. So either I can stay the night in the airport and pick the car up the next morning (useless), or I can cancel for no refund. This company is a simple group of thieves, nothing more. 1 star is too much for them.

In March 2013 we rented a car at Ft Meyers airport for family vacation in Naples. We would be in Naples for 3 days planning to use the car to get to Marco, etc. woke up the first morning in Naples and flat tire, further inspection (impossible in dark airport parking garage) showed all 4 tires were different and when changed the flat one had been previously fixed with fix-a-flat and the other back tire was dangerously in bad shape.

I had a car reservation at Indianapolis. Is Indiana airport in first off? The workers that work there have the worst attitudes as well as their manager period. I was trying to get the car rental after a long flight from Florida to Indiana and the young girl behind the counter Just had an attitude right off The bat period. When I asked to speak to her manager. Her manager had the same attitude period. I was having trouble on getting the car rental because they said they needed a credit card in which my brother had already made the reservation with his credit card period. They said they needed an additional credit card in which I told them I will have my brother come to the front desk to present his credit card period. I told my brother let's just go with another car rental agency and I have to give 10 stars to Avis car rental in which I will be using them from now on period. It was the best customer service ever. Do not I repeat? Do not go with Thrifty car rental.

Booked a Thrifty car rental through Priceline over a month in advance. Paid in advance for four days. When I arrived at their Atlanta car rental booth, the Thrifty employees told me that they were out of cars to rent. Everyone in line to pick up a car was told the same thing. They had overbooked to maximize their income. The only thing they offered was for me to try another car rental and that I should get a refund from Priceline. I found out at the Budget and at the Enterprise car rental booths, this overbooking happens all the time with Thrifty.

I rented a car through Expedia and was told my total would be $240 for three days. When I arrived, the attendant was very friendly and easy to work with; he offered a free upgrade, which I accepted. The attendant also offered a $40/day rental fee instead of $80/day. Awesome!! At least until I got my charge detail summary. No discount AND they charged me $120 for the "free" upgrade. I was charged $98 for fuel top-off and service. $12 a gallon. I was charged $82 for road and airport fees.$77 for tax at 15%. They also hold $500 at the time of pickup. Do not rent from Thrifty. I usually use Enterprise, and this experience reminded me of why. Thrifty, please, please disclose fees to people using your services. I've reviewed my reservation multiple times and do not see any of this. This is a gross, negligent, dishonest practice.

Was quoted one price and once I returned the car they added another 600.00 to my bill. Called the local Thrifty and they diverted me to a manager named Lisa, that was beyond rude. We won't ever Rent another vehicle from thrifty, Hertz or Dollar. Highly recommend to Not Rent from Thrifty Car Rental at Wilmington International Airport.

We were talked into buying a collision waiver at $32/day. I had a no-fault accident with a driver who had passed out, jumped a center strip and drove into my path of travel. I tried to avoid the collision. But was hit on the driver side rear quarter panel. Police report determined I was not at fault. But now Thrifty/Hertz wants my insurance to pay for this accident.

Beware with this car rental company, I am outraged and very disappointed, to say the least. I rented a car in Germany for 19 days, booking via expedia.ca. The car I received was smaller than what I had ordered, (Fiat Mini as opposed to VW Polo), and the cost was more than double of what I had booked. When picking up the car in Landshut, Germany, I was forced me to pay extra for insurance, although the initial contract said that when paying by credit card, theft and liability insurance are covered by my card. This is not the first time I have rented a car, and I have never encountered such insidious tactics. The extra insurance cost amounted to 333 Euros, the rental was 317 Euros. When corresponding with Thrifty by email they asked for minute details about exactly what it is that my credit card company would cover, and when providing these details, they stopped responding.

When picking up our car rental in Miami, the worker failed to tell us that the toll pass was $15/day and not $15 our entire stay. Additionally, they charged us double our initial payments after booking over Expedia. The company would not refund due to “additional services” that were not named. Avoid this company.

I prepaid to reserve a vehicle from the Detroit location, but when I showed up to pick it up, the women at the desk (who was very dismissive and unprofessional) asked for a $500 deposit and a to run a credit check. None of this was mentioned when I made the initial pre payment, and my plans were seriously altered because of this. DO NOT BOOK WITH THIS COMPANY!

As numerous others have complained, I also was deceived into the CDW. I specifically declined when I rented the vehicle. I was never once asked if I wished to purchase their ridiculously overpriced coverage. I have fully prepaid and the l rep advised there was a temporary deposit and had me sign. They later used this as justification for denial when I put a dispute on the card. Instead of just working with Capital One, they started repeatedly billing. I had purchased third party insurance from Allianz and I also had coverage with my own collision insurance carrier and had no need of the Hertz coverage. To avoid, know Hertz owns Thrifty, Dollar, and Firefly.

We reserved and prepaid for a car through Expedia and when we arrived in Las Vegas they told us there would be a deposit of $450, shocked but went ahead with this. The local rep asked if we needed an extra driver and since we had four adults I thought sure. I asked if it would cost more and she said only the deposit was needed. No extra cost. We used the car for three days and returned it full of fuel. Fast forward 5 days and less than half of the deposit is returned. I'll called Thrifty and asked why and they said there was additional insurances and fees. I explained none of this was disclosed at the time of the rental and they basically said tough. If you do rent a car here make sure you completely understand that they ARE going to charge you additional fees. Total scam in my opinion.

I endured a wait of almost two hours to receive the rental car, only to discover that it was not the vehicle I had reserved. This inconvenience compounded the exhaustion I was already experiencing after a lengthy flight. The protracted wait at the rental counter was entirely unexpected, and by the time I finally acquired the car, I was thoroughly fatigued. To my dismay, upon reviewing the receipt on the fifth day of the rental, I noticed an unauthorized charge of $132.90 for a vehicle I had not requested. Despite making multiple attempts to contact customer service, I found it impossible to connect with a human representative. This entire experience has been nothing short of abysmal.

The car was fine--but the customer service was impossible to engage with and gave me the complete run around. Everyone told me to talk to someone else about a contract issue--no one just gave me an answer. I called 20 different times during the rental, went back to the airport, called after the rental was complete and still no one just gave me a straight answer. Will never rent with them again.

I was book SUV -Class intermediate SUV total price $229.00. They gave me KIA Electric. I was not agree. They changed me to Toyota RAV4. When I received my receipt by Email they charged $517.06. It said upgrade charged from (intermediate SUV to RAV 4).

We had prepaid to rent a compact SUV almost three months in advance. When we arrived at the Thrifty Rental Car location at the Love Field Dallas Airport on September 2, 2023, at about 12:30 p.m., the vehicle we had paid for was not available. In fact, only one vehicle was on the lot when we arrived. There were about 20 customers waiting at the place when we arrived. The Thrifty employee told us that they did not know when our vehicle would arrive but estimated that it could be one and a half to two hours. We were told that if we left the location to get some lunch and our pre-paid for car came in while we were away, they would not hold the vehicle for us until we returned.

I left my glasses in a car rented from Thrifty Rental in Nashville-TN and filed a claim on the appropriate website. Within the website I verified that there were some items located that seemed to match my glasses. I asked my son who lives in Nashville to look them up and ask them to show these items so my son could attest to whether or not they were mine. The attendants refused to show it. What's the point of disclosing on the site that they've found something if it's not possible to identify them? I register here my total dissatisfaction with Thrifty Rental services.

Our rental reservation meant nothing. We waited (along with many others) for 1.5 hrs for our car, because they didn’t have enough cars on the lot to fulfill the reservations made. We had the rental car for 30 minutes. The battery died. It took 20 hours for roadside assistance to figure it out & tow it back to the agency. We told roadside assistance that we didn’t have time to go back to the airport to pick up another one, they said contact Thrifty.