Thrifty Car Rental Reviews

I rented a car including GPS at Thrifty's Moline, IL airport station. Upon arrival, I was informed that they had no GPS to give to me. I accepted that, but the price stayed the same. When I returned the car they insisted on me returning the GPS. It took a while, but then they agreed that all was ok. A few hours later they charged me 250 USD to my credit card and claim that I smoked in the car. In all my life I never touched a cigarette and the only one inside the car was me at all times. Complaining to their customer service, the company immediately reduced the charge by 50% while still insisting that I smoked in the car. The whole thing seems to be an easy way to rip off their customers.

The team at Thrifty at Kansas City International Airport is world class. My reservation is always ready when I arrive and the counter folks are the nicest people in the business. I travel extensively and Thrifty is by far my "go to" rental car provider.

My husband and I reserved a car in the airport in Puerto Rico. When we got there they told us they did not have any cars left and referred us to Hertz, who was more expensive. But the biggest complaint is that immediately after they told us that they did not have a car for us the 4 customers behind us that happened to be ** got a car. I did approached the clerk in the front desk (Jolian) to ask her how they had cars for them and not us and she was very nasty and rude.

My husband and I recently rented a car from Thrifty from the Denver International Airport. Noticed a sign at check-in that said all CO tolls are automatically assessed via license plate number. We asked the desk agent how this works with a rental car and she advised that CO tolls don't take cash, but not to worry, all Thrifty vehicles have a toll pass and they simply pass the toll fee through to us. She didn't tell us anything about the $15 PER TOLL administration fee Thrifty would charge us on top of the toll fees. We received a bill from Thrifty for cost of the tolls $21.80 plus 5 administration fees totaling $75! Absolutely outrageous! When I called after receiving their notice their third party "rental fine" collection company advised that the admin fee was described in the fine print of the rental agreement and if we wanted to avoid it we should have contacted the Colorado Express Toll and driven there directly to purchase an Express Toll pass.

I prepaid a rental using a debit card. I arrived to pick up rental. The kiosk stated I needed to have a credit card. I stated because they took out money I assumed they would process it by holding 350 or 15% of my rental in my bank account. They showed me local rules although it should have been stated upon taking money off my account in the first place. The kiosk could not refund me. I called customer service, had communication issues several times. The last one from the (312) 843-5786. He stated they would not refund me due to not following the procedure and bringing a credit card. I stated because my debit card was accepted and that in the print on the website did not include California as one of those states. He said he did not care. And they had to hold the car. I am missing out on my mother's 60th bday due to this greedy company.

Thank you so much again! We had many issues because of lost documents and invalid Credit Cards, but the so very helpful rental car advisor, Pamela, worked with us through all those issues and found the greatest car for my sister and me! We would be lost without her, so thank you again for your services Pamela! You are the best! We highly recommend renting a car there!!! 10 Stars!??

So I recently rented a car through Thrifty, and went through Trivago or one of those sites to get the best deal. Like you'd expect, they give you a price per day and an estimated cost of the rental, which is a lot more than the per day charge, which is expected because of taxes, etc. I booked the car with my credit card, and got a confirmation from Thrifty. I picked up my rental at Thrifty, returned it to Thrifty, and got a bill from Thrifty which was in line with the price estimate from when I booked. I get the credit card bill, and lo and behold, I didn't rent a car from Thrifty after all. I apparently rented from CarTrawler, and Thrifty essentially charged me the same amount of the quoted rental for gas and taxes.

Upon arrival I was not told they did not carry a jeep, given another car I had to figure out the controls. Error message of "maintenance needed" which they claimed "was normal" on dashboard. After an additional error message ("maintenance tire" appeared over the steering wheel I requested a fix of the problem. Told I had to sign form stating if they found damage to the tire, I would be responsible. I refused to sign and the rental car was taken back. The inconvenience was really intolerable as I was in town to celebrate my 50th high school reunion and spent most of my time worrying about this rental car.

This is the second time that I have rented with Thrifty. This time we were in Los Angeles, I have to give them props. I stood in line for only about two minutes before I was at the counter picking up the car. The only issue I had was once we returned the car and waiting on the bus to take us to the terminal. Two buses pulled up to take a large group of us to the terminal, but only one driver would allow us to board the bus. The other rude driver would not allow anyone on his bus, or provide an explanation. He then watched as we all crammed into the other bus before he left with his empty bus. This guy is sorry and should not be dealing with your customers.

Arrived at Phoenix Sky Harbour after an 11 hour flight. I had a confirmation email showing the deposit I had paid and the amount outstanding. I was told that this information was irrelevant and there was a further amount to pay, a very large amount. I was traveling alone and felt I was being completely taken advantage of, at one point there were 3 men all telling me different things, I was tired and upset. I booked the car through the Thrifty website but according to the desk they do not allow direct bookings and they are all through an agent and that is the reason for the discrepancy? I did not get the car I had requested. I feel they were totally dishonest. I would not recommend them. I would never use them again. Dreadful service.

No matter how much you search online you will never find me giving a review like this about any place. This people lied to us and swindled us out of $183. The woman claimed it was just a "security deposit". She pointed out how the receipt said it was an "estimated" cost which would only be incurred if we damaged the vehicle. I pushed back and told her we don't need it, she was nasty and disgusting back to me. Turns out that this was was not a "security deposit". It was some ** insurance. We told her multiple times we don't need insurance since our credit card covers car rentals. She tried to sell it to us but I guess she just went ahead and lied about it. Of course, their customer support team didn't give a single crap. She didn't apologize or try to remedy the situation. What a bunch of nasty people. As someone who runs customer support organizations I was absolutely blown away.

When my mother died, my husband and I wanted to make sure that my young adult, niece and nephew would be able to attend their grandmother's funeral in North Carolina - so we decided we would drive from Rhode Island to make sure that happened. I made a reservation with Thrifty - asking to pick the car up at 9 pm. We requested a car large enough for 4 and was told a midsize would be suitable.

WORST RENTAL CAR COMPANY EVER. Do not rent from them. While vacationing in Florida, I encountered unmanned toll booths where you toss change into a receptacle and I didn't happen to have any change. Too bad. Dollar loves this, though, because they'll try to charge your credit card hundreds of dollars after they pay about $3.00 in tolls. THEN, you don't discover this until your credit card refuses to pay these exorbitant fees. And it isn't until you go to rent another car about a year later that you learn you've been put on a 'Do Not Rent' list. Indefinitely. Don't rent from Dollar or Thrifty. In other words, don't use Hertz. Each rental car company is not an individual company. They are owned by Hertz. The best rental car experience I've had has consistently been Enterprise. They are also the only company that lets spouses both drive without charging a dumb, greedy fee for it.

This happened in Florida. They charge $9.99 processing fee for $1.00 each toll road, some of them I did pay at the automatic boots. Also one of the toll road only $0.60 they still charge $9.99 processing fee. During rental processing they did not mention anything like this or offer to rent transponder. Any of you still want to use this company I wish you good luck.

Horrible experience. Do not pre-pay for a car through Thrifty Car Rental. If you do not have a credit card and are using your debit card you could be denied a car. Why couldn’t they have let me know that before I travelled a thousand miles? I was stranded without transportation. Told me I had to go through CarTrawler to get my money back. Now they won’t give me all of my money back. It’s a rip-off.

After 3 terrible experiences I will never rent from Thrifty/Dollar ever again. I book cars for my company all the time and I had a reservation for one of my reps in St-John's Newfoundland, but the person booked in St-John New Brunswick. My rep landed and they had no more cars available. The entire province is sold out for a festival and they did nothing to accommodate me despite having made the mistake. So frustrated!

Do not rent from Thrifty, Dollar or Hertz. They are all the same company and all terrible customer service policies designed to extract extra money from you and add on ridiculously high charges. I inadvertently forgot to refuel as I was in a hurry. This is not so unusual but when I asked the return person to allow me to go get duke they directed me to the manager. They will not allow you to leave once you arrive at the garage. They charge 9.99 per gallon for this oversight and you may be trapped with this if you are in a rush. All of their fuel policies are designed to add value for them and take more of your money for little to nothing in return.

Reserved and prepaid online (to save money) at IAD. Counter personnel were friendly enough but wouldn't use the debit card I had paid with. Went through rental procedure adding insurance, which I knew would add some additional cost. Was given a quote 4 times higher than prepaid amount. Changed options and was given a new lower quote and guarantee that was all I would pay. Service was good and friendly at pickup and return and car was fine. Get to looking at paperwork and don't see credit for prepay and ended up paying well over 3 times initial online price. Contacted customer service about an overcharge and got 'sorry for any misunderstanding but we have the papers with your signature and no adjustment will be made'. Obviously I'll never rent from them again and I'll inform the many people I know that rent cars to steer clear of them.

We rented a car from Raleigh Durham airport for 3 days and when we returned we had violation notices for non-payment of tolls. For a $9.18 toll charge we were charge $90 in administrative fees. No one ever told us that one we needed to bring our EZ pass and when we got the car the agent never told us that we needed to purchase the toll package or we would be charged these fees. When I called I was transferred to numerous rude representatives who were not helpful one bit and after an hour and 35 minutes I finally was able to talk to a supervisor who was not helpful at all and told me they would only reduce the fee to $45 and when charged it was actually $47.97. I have never dealt with such incompetence. I will never use Thrifty again and I will make sure I spread the word on their deception and horrible customer service. Shame on Thrifty!!!

When I went to pick up my rental that I had prepaid by debit, they denied me at the counter. They run a credit check and I have fair credit. So then they denied me a refund. No car, no refund. They do not disclose what their "acceptable" credit is anywhere on their site. It just says you must meet their criteria. Kind of a blind shot in the dark?! I will never rent from them again and I am passing the word on. They are NOT a good company.

Thrifty Car Rental is very deceiving and dishonest. Rented a car in Ft Meyers through Southwest Airlines online rentals. When car was picked up it was $433.74. The quote on our email was not over $290. I questioned the lady about it and she said it was all the taxes. She never told us it was for some insurance that we did not need at all. Having to be at our destination by a certain time we thought we could get it straightened out upon our return, but after pleading with them on two occasions they stand by deceiving senior citizens. We signed a contract and that's that. They made a fool out of us. Just don't want anyone else to be taken advantage of.

Have made THREE phone calls to Thrifty as to why my credit card was charged $101.22 MORE than what was told to us at check in. After talking to three incompetent customer service people I still have no answer. Do not rent from this company. They have no right to charge unauthorized charges to anyone's bank card. Will be taking the route of disputing it with my bank. Shame on you Thrifty.

I went online to Thrifty.com to look at available cars for rent to take my family on vacation. I saw a nice van and it had a pay now option or pay later. If you paid now it was 100 or so dollars cheaper so I got my debit card out and paid the 652 it asked for and it showed that I would have to pay 182 at the time of pick up. So the day comes for pick up and I go in to rent my car and they tell me I cannot pick it up because I do not have a credit card and they recently changed their policy on accepting debit cards only if you have a flight scheduled.

We rented a car with Thrifty. The car was dirty, but OK, but customer service was absolutely horrible. When we first got the car, we had to argue with an employee for an hour and a half, they kept begging us to spend more money. They also told us we could switch primary drivers when the driver we wanted arrived, which will be important later. Later on, we had another relative join us on our trip, and we wanted to make them primary driver. We went back to the rental, and tried making them primary driver instead of who we had who was not best suited for driving. They said it was against their policies, that they could only add him as second driver for more money. The person we worked with the day before said that we could replace the primary driver, the next day they said they could not.

Rented the car from Rentalcars.com with complete insurance from their partner Rentalcover.com: "You have full protection. You will be offered other insurance at the rental desk. Don't pay twice!" But this did not help at all. To get the car I had to take their unrequired insurances (without this I would have lost the originally paid sum and was obliged to have a car). Together with fees etc. I was charged on top of the original rating of 320 $ another 350$! Instead of the SUV rented I got a 2-wheel-drive car for a rental car an old one. At least it worked. Upon returning the car I was asked to pay 390$ instead of the original 350$ ("we have forgotten something"). Thrifty in the DomRep: "You won't like it." After holidays I questioned Rentalcars.com. After an initial mail they closed their answer with "We are sorry to not be able to dispute any further this matter." Experience with Rentalcars.com: not a good one, neither.

Went to ORD to pick up Thrift rental car. Wait in line took 45 minutes, wait for the car to be driven up was 30 minutes. One lady told me I was lucky, she was there 2 hours as Thrifty double rented her car. Car itself was good with no problems. Declined PlatePass Tolling option thinking there would not be the PlatePass transponder in my car as the lady at the counter told me I could pay the tolls myself. I paid my tolls online and via coin all except 2 which PlatePass picked up for a total of $2.80 and $1.90 only because the PlatePass I thought was not there picked them up and prevented me from paying online.

I rented the car through Booking.com and was given a price quote. When I went to pick up the car there were over $100 worth of data charges that the clerk had said were completely explained on the website. When I told him that those charges were not on the website he basically called me a liar. I was out of time so I had to go ahead with the car rental and it end up costing me about $125 more than what I was planning on.

We were driving from Dubuque, Iowa on our way to Chicago O’Hare Airport when the engine started to have problems. We were approximately 109 miles away from Chicago. I called Thrifty’s customer service number and explained that an engine light was on and the car was overheating. It was suggested that I pull over and wait until the engine cools which we readily complied. I opened the hood of the car to check if there was any antifreeze which there wasn’t. Thrifty’s customer service stated that I should find a place that sold antifreeze and they would reimburse me. We were in a rural area near Stockton, IL where there are no gas stations or stores nearby which made purchasing antifreeze impossible. We drove a little further in pursuit of antifreeze when the engine stopped running completely. We pulled off on an exit and contacted Thrifty’s customer service to alert them that the car the engine had failed and we were stranded.

Stay away from Thrifty Car Rental at all cost. Rented car from Thrifty at Cleveland airport - no inspection of car which was of very poor quality - exterior and interior damage. When I returned, I received two notices of tolls owed totally $2.00 with an additional $30 administrative fee. I wrote them a letter - received zero response. So, they charged it to my credit card without my approval. No explanation of where the tolls occurred. Very unprofessional and dishonest company, as well as unethical. SAVE YOUR MONEY! Very poor experience with this company - never again.

We will NEVER rent from Thrifty again. When we picked up the car, they didn't do a walk around. All we did when we left the lot was drive to the hotel. As soon as we got to the hotel I noticed a dent in the front fender. We took pictures to show it was there. They are now trying to make us pay for a pre-existing dent that was there when we got the car. Unbelievable.

I booked my rental through HOTWIRE which I only paid $110.60 for 4 days, I went to pick up my car. I was told that I had to pay $145.00 because of taxes and fees even though I had already paid taxes and fees through Hotwire. Long story short they told me if I wanted to add their expensive $29.00 dollar per day insurance, I say NO!!! I will use my State Farm insurance and plus I already purchase a $9 dollar per day coverage. They said, "Ok, no problem, go ahead and slide your credit card and sign."

This company isn't Thrifty. Use another company! This company isn't Thrifty, it's **. Everything mentioned below is from my experience dealing with them... We rented a car on their website. They asked to enter the age of the driver which was 23. They quoted $253 dollars for a 2-week rental. They had a pop up to inform you about SunPass but neglected to say that because the driver was 23 they were required to pay $27 a day extra for insurance which we did not agree to as that was not what they quoted.

We had rented a car with Thrifty in Frankfurt via Expedia. We declined insurance at the time of booking as we have our own car rental insurance policy that covers us for up to $1 million world-wide. When we got to the rental desk at Frankfurt airport, the agent insisted that we have to purchase their insurance at an additional 15 Euros a day, adding an additional CAD$320 to our quoted price of $455 for the 14-day rental. They refused to accept our insurance policy and said we had to be a Mastercard or Visa Platinum member in order to be able to decline insurance, even though our insurance coverage is way better than that of the credit cards. They even acknowledged that they are the only company that does not accept other insurance policies.

Where do I start? I paid 118.00 UPFRONT for car and taxes. Then when I picked up the rental I agreed to the prepay fuel charge (fine no issue there) but I did not agree to any extra rental insurance as we were going to barely be driving it. The guy behind the counter rushed us through and confirmed NO RENTAL insurance. GUESS WHAT!?!! YEP we were charged an extra $90 for rental insurance we did not agree to. Yes we signed the little screen in front of the counter to confirm NO RENTAL insurance but because it was only a signature line, we did not know we were signing for insurance.

I returned my rental to FLL airport. The fuel gauge says full. They tell me the tank is not full and charge me $15.48 for what they later declared to be 7/8ths of a gallon. I told her it was unfair but I wasn’t upset with her personally, to which she declared “I don’t care. I do “this” every day, day in, day out.” That comment drove me to the manager in the booth. When I explained what occurred, one employee (obviously a new one) said “your tank is full.” However, when he walked back to “check”, the woman who checked me in told him to tell me it’s not full. In fact, he came back and said “she told me to tell you that your tank is not full.” Huh? He disavowed his own employer.

Do not rent a car from Thrifty Car Rental. I was billed for gas even after I filled the tank before return, they tell you that your bill will be adjusted if you do so but then they will not unless you dispute the gas charge that they charge you. They also sell you toll vouchers for places that will not even have tolls and then charge you for nothing that you used! They also do not honor prices that you are quoted!!! They are rip off and a disgusting business.

Rent Philadelphia PA Airport - Worst nightmare starting at counter to getting a invoice for toll tag usage after not being informed of policy!! We won't be renting from them again... Once was too much.

Thrifty advertised fraudulent prices and will not honor them, nor take any action. I reserved a Thrifty car for $87 and printed out my reservation. When we arrived in San Jose, Costa Rica, the car cost us $545.64 ($120 of that was for a wifi stick that did not work so well to get GPS navigation)! They refused to honor our reservation price and also made us pay an overpriced cost for car insurance even though we were already covered by our credit card as well as our insurance company back home. We were completely stuck with the car. I voiced my complaints on Thrifty's customer service/complaint email when we returned to the US, but they told me they had no jurisdiction over Thrifty in Costa Rica - even though they publish the prices on their website. There is no recourse and no accountability with this company!

Rented the car to go visit mother and then my grandsons and new great grandson. Car was leaking fluid that I did not want to drive for fear of breakdown. They replaced the car but the amount of time did not allow me to go visit my grandsons for the day allotted them. Refused to compensate me for the day lost. Bad business.

I booked the car online and questioned why it was so inexpensive and was told simply that was the price. I also called Thrifty at the airport in Cancun and was given the same answer. I was told we could pick up the car at the airport, however this was the first red flag. We were shuttled to a Thrifty pickup. The price of the daily rental had changed radically from $16.99 per day to 29.99 per day and this did not include insurance. I did not need most of the insurance as I am covered by my credit card. I was told this did not apply and the insurance brought the cost of the car to $50 plus per day. I was asked for a $3,000 deposit to be put on my credit card, I refused and the deposit was reduced to $300. This took one and a half hours to negotiate. Awful experience, I would never rent from them again, complete bait and switch.

We hired a car from Dollar/Thrifty Car Rental to drive from Miami to Orlando but there was a misunderstanding regarding the fuel arrangements. When we dropped the car off at Orlando airport this was quickly and professionally resolved by the lovely Stephanie **. Companies rarely appreciate that staff who sort out problems with customers are like gold dust. I do hope this is not the case with Dollar/Thrifty. Thank you.

DO NOT RENT FROM THRIFTY!!! I went to Atlanta this past weekend and had already purchased a rental car through Holiday Cars which took me to Thrifty Car Rental for my vehicle. I had to pay full price up front through Holiday Cars. Go to the desk at the Thrifty cars to pick up my car. Was told to I needed to have a card on file for Thrifty for any possible incidentals that may occur. Then I was asked as a government employee discount I was eligible for an upgrade to a high rated car at no charge and at a lower fee. So now 5 days later after having a hold on my card, this morning I check to see if the hold is off and lo and behold Thrifty has charged me another full price car rental for my upgraded car plus my original price (through Holiday Cars). After talking with customer service and them telling me I signed a contract for the car that they can charge me the price for the upgraded car as well and they did!!!

After booking the car in August 2017 for a pick up date of April 1, 2018 we had went to the South Beach location only to find out it had moved. After finally locating the new location, the location was closed and we were unable to obtain our car. We contacted Thrifty on a 30 minute international call, where they also were unaware that the South Beach location was not open and we were told that we could get a car from the airport. This was a 30-40 $ taxi fare in order to pick up a car when I asked if they were going to assist with this cost the answer was no. After discussing our options with Thrifty‘s I agreed to pick up a car on the following day at the Miami location.

The website said the car we rented can fit 2 large luggage and 2 small luggage in the boot. That was very misleading. We could only fit 1 large and 1 small luggage. We had to queue about 30-40 minutes to get the car keys at the desk at Sydney Kingsford Airport and when it was finally our turn, the desk staff was quite rude. The cars' A/C wasn't working well. Unfortunately the weather was quite hot while we were there. So we were sweating away in the car. We called them on 28 April 2018 and the staff said they will send an email to somewhere and call us back. We didn't get any call back so we called them again the next day and again they said they will send another email.

When I returned my rental vehicle at Orlando MCO Airport on Friday, March 30th, 2018 I was extremely disgusted with the customer service. After returning the SUV rental to Terminal B (approx 5 PM), I walked to the departure terminal. Before I got to the terminal I realized I had left my Computer bag in the car. I quickly returned to the rental kiosk, which was no more than 15 minutes after I returned the vehicle. I explained to the lady assistant the situation. I told her I had left my Computer Bag in the vehicle and I was in desperate need to get it back because besides my computer, it contained a few hundred dollars cash, my wife's medication which she has to take twice a day for a serious medical problem and our passports. I explained without the passports we could not get on our flight back to Canada.

They are thieves. On purpose, wouldn't give a receipt at the time of return. "Oh no worries, we will mail you... All is good". They charged double the amount on my credit card, in violation of contract given at the time of rental. Asked for the details, charged very high daily rate and hourly although vehicle was returned in time. And I keep fighting their customer service. They admitted the mistake, but won't post the refund, not send anything in writing (email nor text) of this resolve. Owing to system limitations the refund may take 2-3 days, then I keep inquiring, will take 5 business days. Finally I got the refund, but clear attempt of theft and when refunding their error... All sort of system and bureaucratic problems. 5 phone calls 2 hours of wasted time with no trust and high blood pressure. Don't rent from them if you have any self respect.

Wilmington NC airport, upon renting they stated it is easier to secure rental with a cc and then pay at end of rental with my preferred payment (debit). 3 days after returning the car both cards were charged, when calling no history of a rental, SURPRISE, I have been passed from person to person and no one can see the double charge even though I have confirmation numbers for both. This is the first, and last time using this company, I only used it because they were closer to where I was. Now I get to fight to receive my 2nd chargeback. If you are going to use these people, secure with the same card you plan on paying with and too damn bad if it is more work for them. HORRIBLE HORRIBLE HORRIBLE!!!

My family and I recently went on a vacation to Oahu, Hawaii. Prior to our vacation I had booked online with Thrifty Car Rentals, Full-Size Sport Utility Vehicle (unlimited mileage) - pick up February 20, 2018 12:00 pm and drop off March 1, 2018 12:00 pm at the Honolulu International Airport. This reservation also included 1 child seat, 1 booster seat and 1 GPS system. The reservation confirmation statement showed it would be $589.77 USD upon pick up (including all taxes and fees). Upon pick up Thrifty advised us that our total amount due was now $2841 USD. This is not the amount that was provided to us on the reservation and frankly I am not sure who would be willing to pay this OUTSTANDING amount they were asking for.

We rented a car from Thrifty, and drove on three miles of toll road that did not have any toll booths or any way to pay cash. Our toll was $4.02, and the 'administration fees' were $29.97! It is unclear from the notice if the 'administration fees' were charged by Thrifty or the State of Florida, but in either case, the fees are excessive and border on fraud. No warnings were issued on the tollway, just that toll fees would be billed. Given the large number of people visiting the Orlando area, this should be a warning to all visitors.

Refuses to refund a prepaid rental at their own mistake! I travel 70% of the year. WORST experience ever! Trust me. I have no issue renting with anyone, but this particular company is really, really horrible. Just steer clear no matter what, you will thank me for it!

I travel a lot and normally use another car rental company, which I will never stray from again. I took my son to San Antonio Texas for a mini vacation. When I arrived at Thrifty to pick up my "luxury" vehicle, it was not what I was told it would be. Size of a vehicle is very important to me due to my son's height. They instantly tried charging me more for a full size SUV. That was the start of the nightmare. I did not want the upgrade and so had no choice but to settle for a 4 door sedan. I only drove 18 miles the entire time, 9 to the hotel and 9 miles back. The car was parked at the hotel the rest of the time.

I have never had a more horrible rental experience. If you are deciding between rental companies, don't even give Thrifty Car Rental a second glance. I made my reservation online; the website stated that the price of my reservation included all taxes and fees. When I arrived at the car pick-up location, the customer service representative informed me that they didn't have the car that I requested. We had to wait for thirty minutes while he made some calls and eventually arranged for us to have a different size vehicle. I had to negotiate with him to ensure that I wouldn't be charged for this change. Then, when I was finalizing my reservation at the check-out counter, I was asked to sign a receipt for an amount that was three times the amount of what my reservation stated. When I asked about this, the customer service representative pointed to some very fine print on a document that said Thrifty charges each driver $30-$40/day for insurance.

Worst experience I ever had renting a car. When I called in to reserve my car almost a month in advanced they confirmed that I'll get a small econ car for 150$ for 4 days 3 nights. When I've arrived to pick up the car they charged me 411$ and gave me a grand caravan and told me that I can have a smaller car for extra 25$ because they have snow tires on them. Obviously I'm never coming back.

After 25+ emails and a call to Thrifty I am still a very displeased customer. My husband was driving when he was rear ended by a Thrifty Car Rental and that is where the nightmare began. I gave them a quote and they offered $1700 less and refused to accept a confirmation with amount for car rental during that period. They have been unhelpful and want me to fill in a release form and are not willing to compromise or discuss. I would not rate them.

We came last Saturday evening to Minneapolis, MN airport at 10:15pm to pick up our car rental only to discover that the attendant had left early. The counter was supposed to be open until 11pm. I called from our connecting flight and told the person at the contact number for Thrifty that we were running late and asked if someone would be there and she said she would forward the info to the person and that they were open anyways until 11pm. When our plane came in, I sprinted across the airport to arrive at 10:15pm and no one was there, I checked outside where the cars are and then talked to the other car rental agencies who said the guy had left early.

I purchased my flight along with my rental car which I was charged $12/day for. When picking up the rental car, I upgraded up one level from economy. Rather than charging me the difference of $3/day, I was charged an additional $15/day. When confronting the representative with the charge, their explanation was the fees change daily. So basically I was charged for renting 2 cars. Their solution was none. Not how business should be conducted, robbing customers.

This is our first time renting from Thrifty Rental. (Denver Airport) This is probably our worst experience with a car rental company. The guy who rented us the car was very rude! He insisted that we get the toll tag, because there was no way around the tolls. A total lie. The first car we rented smelled like smoke. Really? The replacement car was a joke! The windshield wipers were terrible, the car was on half a tank, and the driver’s seat was very uncomfortable! What was awful was trying to drive in the rain to Cheyenne, WY with sucky wipers! If this is how your company does business, we won’t be back!

My husband and I prepaid for a rental car in Phoenix in January 2018. We arrived at the airport at 1 am expecting that our car would be there. We approached the Thrifty counter in the garage and were rudely told that there were no cars. The woman working told us we could go try Hertz if we wanted. She never offered any assistance to resolve the situation and left us to deal with their error ourselves. I called the Thrifty number only to find out that they are also Hertz. They said they could book me into a Hertz vehicle (the same style as I reserved at Thrifty) but it was over $100.00 more.

When you go to Thrifty's Website, you'll see a "pay now" link which creates the impression, you're getting a deal. You ARE NOT GETTING a deal. When problems arise, Thrifty says it is necessary to deal with CarTrawler. I returned a car 5 days early and got NO credit. I was told to deal with CarTrawler. Best to avoid both companies!

I tried to do no stars. We had plans to be on the road at 530 am but due to misinformation on payment procedures with representatives we were delayed 3hrs to getting on with our trip. Running behind, upon departing we noticed a smell and how dirty the vehicle was. We tried to call and no one could get us to the Atlanta center were we picked up the vehicle. We found out the smell was maybe a spilled milkshake because it was stuck to the back of the seat and the cup was still under the seat. It was never vacuumed, cleaned.

We rented a car through Priceline from Thrifty at the Liberia, Costa Rica Airport. The agent informed us that our CC insurance was not valid as they needed a letter from the "bank" and $5000 deposit. We were forced to pay almost double the rental amount for the insurance as we did not have this letter. At no time prior to our arrival in Costa Rica did Thrifty or Priceline inform us of this special requirement. This was a robbery plain and simple. We later learnt that EuropCar does not charge these usurious rates and accepts the CC Insurance without a letter. Upon returning the Car in San Jose, and while travelling in the Thrifty shuttle, another customer informed us that he never pays the insurance scam and does not produce the"letter" required by Thrifty. And he even rented his car from the same venue as we did; The Liberia airport Thrifty outlet. Avoid Thrifty at all costs. They would be wise to change their names from Thrifty to Thiefty.

Stop, you can easy find something way better. The price that was shown on Expedia was $190 for 5 days but I was charged $429!!! When I tried to contact them nobody was even tried to help me, they were only transferring my call with no results - I called them like 5 times, so do not even consider this car rental because You may have the same problem I had, also lady by the counter was not nice and helpless. I have a screenshot of the price that they offered me and overall bill if someone wants to compare let me know!!! Pick up another company!!!

Worst experience of my life renting a car at the Louisville airport. The blond woman who appears to be in her early fifties (and refused to give her name) treated us like dirt, and cheated us into paying for insurance saying there was no choice. After double checking with the Thrifty 1 800 number they said this was wrong. Ohhhh, but this woman hasn't heard the last of us. In a nutshell, she charged 168 dollars for an estimate that was 48, for a two-day rental. Do not rent from these crooks, ever! Very dishonest cheaters at this place. Never again! One star is too much.

I rented a car Dec 6 and 7th in Houston Texas. I'd never rented from Thrifty. I travel quite a bit and just go with the cheapest solution. They never mentioned tolls or the conditions regarding tolls. Most rental car places have a toll tag on the car. I thought nothing of it. The car didn't have a tag when I got in. I assumed I'd be billed by tag and went about my work. A month later I received the bill. $6.50 in tolls and a $15 "service charge" for each instance I went through a toll booth. This SHOULDN'T BE LEGAL!!! Especially if I was never told.

We rented a car in Nashville and had booked a premium. When we arrived, they had no premium cars and the economy cars were all very small. They finally gave us an upgraded car which got much lower gas mileage than the one we had booked. In addition, we were asked if we wanted to add a second driver, which we did. We were charged $65 additional for the second driver which was not mentioned. I have never been charged for a second driver. When we complained, we were told we should have read the contract. We had already waited in line for 30 minutes before being helped at the counter. Will never, never rent from Thrifty again. With all the complaints about this company I cannot believe they are still in business.

We rented a van in LA. Bought the express package only to be charged on two separate issues for using the express lanes on the freeway. When we called Thrifty we were told that it did not cover those highways on which we received the tickets. We only traveled within the LA area and were never told that certain highways were not covered. Two months later we received another notice for a parking violation! We have no idea what that is all about and feel Thrifty uses these fines to increase their profits. We have no proof and cannot remember where exactly we parked two months ago that would have caused this violation. Never will we use this company again.

Thrifty Car Rental is pushing their daily toll pass as a convenience pass in the city but they failed to tell me about “administrative fees” if I didn’t purchase the daily pass. I questioned the agent about the daily pass cost since I was only driving thru and passing 2 tolls and I found it to be extremely expensive vs. just paying for tolls. I wasn’t told about “administrative fees” even though I wanted to confirm if there was any additional fees when using the pass in the vehicle.

I was charged a ton of money for a transponder I declined all because when I entered the vehicle I did not make sure it was turned off. I also was charged for the tolls I drove thru and paid cash for because it was unknowingly turned on. Whoever gets in a rental and checks to see if transponder is turned off??!! Not me! Ever! I usually make sure there’s no damage to the rental, make sure there’s a full tank of gas and I leave. They’re gonna put in a request to pay for ONLY half of my bill!! That seems unethical and just unfair. I know I’m not the only person this has happened to! I will forever be loyal to Enterprise rental! They truly are the best and know how to deliver great customer service and they always make sure I’m happy!

Our car was not ready when we got there. It was to be at noon and we were there two and we had to wait for an hour and they finally gave us an upgrade but they were very unhelpful, very hostile. I would not recommend anyone running a Thrifty Rental Car.

I received a promotional e-mail offering 20% off base rate for 2 days sale. When I tried to book a car with the discount, no Thrifty location would accept the discount count in Fort Lauderdale/Miami/Palm Beach. This is a bait and switch tactic and Thrifty Car Rental company can't be trusted. I then called their main number 800-847-4389 and they knew nothing of the promotion nor do they deal with discounts I was told. They gave me another number 312-843-5786 and they took 10 minutes to research discount offer and said it was only for some locations. I asked for the locations in Florida and they had no way of knowing where it could be redeemed. I then called the corporate number but it has been disconnected. I will never use Thrifty Car Rental again and will warn others to stay away!

We have been renting cars for more than 30 years. Since we have our own insurance we have never purchased the extra insurance. We reserved the car through AAA and on the reservation, it clearly states we do not want the insurance. Without letting us know, they charged us for the insurance. We have called Thrifty several times to get the charge taken off, but they will only give us a small portion back. The cost of the insurance was $142.45. I was told they would give me $49.89 back and then gave me another number where I could call to see if I could get a full refund. When I called the number provided, I was transferred back to the original number.

I actually posted this on my FB account which is something I would not normally do, however, I am making an exception with Thrifty Car Rental! Keep in mind, my husband, Frank, has been a Blue Chip member for 10-15 years and we have never had an issue. Frank and I were in San Diego this past June and rented a car. Upon return, the person who checked us in, said that there was a chip in the windshield. Normally, we look a car over for dents, scratches, etc. before we check out and have an agent make a note. However, this small of a defect would be hard to catch! It's not much bigger than the head of a pin, if that!

I would rather walk than rent from this company, ever again. I don't care if you gave me a car and title for free, I would never go back. We fly 1,000 miles away from home to do a shopping trip and watch the Rocket take-off, we were going to have the car for a total of 7.5 hours. We land in Orlando and get to the ticket counter, the guy asked for the driver's license and credit card, the usual spill, well then I am told that my rental could not be fulfilled because my credit card name does not match my driver's license. It's a business card you **. DUH!

I rented a car in Barbados in August during Carifesta 2017. They charged me for a 1/4 tank of gas at pick-up and told me to return the car empty. It is a dirty, dishonest rip off trick. The tank should have been full or 1/4 tank (in this case) to be returned as was received at no additional cost. It is dishonesty because Thrifty is capitalizing on my concern/fear of a stalled car therefore, to avoid that I would always bring it up to the safe level at Thrifty's advantage.

Picked up car rented months prior at Sacramento Airport. Thrifty knew car would be returned in Seattle. Tolls were incurred in Washington State, electronically with no option to pay cash. Toll amounted to $6.10 yet Thrifty tacked on a $15.00 administrative fee. I never was asked to use their PlatePass option. Very dissatisfied with this extra fee. Thank goodness there was only one toll as the administrative fee is added to each single toll up to $90.00. What a rip off!! The car was as expected, nothing special and thankfully no hidden damage costs.

I turned in my rental to the Charleston, SC Airport off site and all was great. 3 weeks later I am getting e-mails stating the windshield was cracked. When I turned that car back in it was in perfect condition. I noticed that in the e-mail they attached a copy of the Vehicle Damage Report, which states must be filled out by renter. This was not only written in someone else's handwriting but they got my address wrong. What a scam. Someone working there cracked the windshield and they want to try and pin it on their paying customer.

I recently rented a car from Thrifty Car Rental company airport location St. Louis, MO. I made a reservation about 2-3 weeks prior to rental for a standard SUV. When came to pick up the car, I was given a large 7 passenger SUV. I asked to give me a car that I reserved. The rep that was helping me said that they don't have any other vehicles. I tried to explain that I don't like large vehicles and didn't reserve one. He kept repeating himself that they don't have any other ones.Then I asked to give me a discount since the larger vehicle will have higher gas consumption. He said he will not do that. The female rep standing next to him began preaching, and the other rep, who I found out later was their supervisor named Kevin, came over and said in a impolite and discourteous manner that he can return my money and I can go next door and rent whatever I want.

I'd clearly told the person working at the desk that I didn't want an upgrade. Obviously they get some sort of commission because they put the upgrade in the paperwork into the folder. I signed the folder.

The customer service for Thrifty Car rental at the Columbia Airport is horrible. They are understaffed. It is pretty much a do it yourself operation. You inspect your car and call in if you have any thing that is larger than a $. When you return it, there are no signs, no direction, nobody out there to return the car to. You have to go back in to the rental desk to return but nobody looks the car over.

Twice in July 2017, I left my car at the Thrifty Logan Airport Park and Fly. On the first trip, about $10 in quarters I keep for parking meters was taken from both the "ash tray" and the glove compartment. So, the next time, I only left $2 in quarters in the ash tray AND they were taken! No effort was made to conceal the theft. I will never leave my car with them again.

On January 28th 2017 I arrived at the Thrifty Car Rental at Las Vegas McCarran Int`l Airport. During the process the agent asked what insurance I wanted and I clearly stated that I was declining all insurance. I do this in all rental car situations since my VISA card covers the CWR and my Canada Liability Insurance is good both in Canada and the United States. He argued that my liability insurance was not good in the United States. I presented my liability certificate and in his presence called my insurance company to get clarification. It was made clear that the liability coverage was valid in the United States and was referred to a website for a complete write-up. I again insisted that I did not want any insurance on the rental vehicle.

I feel like I just got robbed from Thrifty. They have the lowest fee per day but in the fine print they charge $276 to go to different states. I ended up paying $400 to rent a car for 2 days! I will never rent from them again!

I rented my first Thrifty Car in 1994. They were my go-to car rental. In the 1990s, the carry over customer service from the 80s was still fairly strong. I was/am a San Diego local and never had any problems. I rented my cars with my Debit Card. Earlier this year I was told I could no longer rent a car because I did not have a credit card. An exception to the Debit Card rental was proof of an airline ticket. Why would I have an airline ticket as a local. For over 20 years I rented cars from Thrifty.

We rented a car from the local airport in order to travel to Texas for our annual Christmas holiday. We had rented from Thrifty 6 times within the last year, including a similar trip the year before. Upon returning and three months later, we were charged on our credit card for $2700 [without our approval] of additional charges for mileage for taking the vehicle outside the accepted range during our 12-day trip; they billed a per mile rate and not the contractual rate. After reviewing the details we found that sure enough, the contract language was changed sometime since the last rental to exclude travelling to TX from the airport in northeast Tennessee where we picked it up. Next, we made a written explanation and appeal directly to Thrifty and even mentioned that their counter employee during pick up that we were going to Texas and he said 'have a nice trip'. No mention of a contract change or travel to TX was prohibited.

Ordered a car online in January for a March vacation to Florida. Due to the blizzard, I had to cancel my vacation because of canceled flights. I notified JetBlue and they refunded my fees (no fees were applied either!) within 48 hours. I called Thrifty and they too were going to refund everything (with no fees attached) within 48-72 hours.They lied! I called two more times and told my fees would be refunded. After 2 and a half weeks, I called again and asked to speak with a supervisor because there was no record of my calls 4 other times! Of course a supervisor was not available and then they gave me a different number to call. I guess if you order online a company called "Cartrawler" takes over the billing requests... How convenient. After calling them for over 6 weeks (did I mention they are located in Ireland) I finally got the refund minus cancellation and other fees. There are a ton of other car companies out there, my family and I will never use Thrifty again.

I rented a mid sized car. I was told the Jetta was the only one available. The Jetta has high mileage and a obvious repair done to the body. The car died on the side of the road. I called Thrifty. I spoke to Julie. She told me she was going to call the car manufacturer to see if it's still covered. Doing this would save Thrifty the expense of sending their own roadside help. I was not happy with that answer but went along. I then asked for her name and a phone call back. Julie said, "I will call you back in 10 to 15 minutes." NO CALL BACK. I called them back about a half hour later. I was told THERE IS NO RECORD OF THAT CALL. Eventually a response vehicle showed.

I completed a reservation online for a rental in Ft Lauderdale for a compact car or larger. When I got there I was told my only option was a compact car and that would probably be too small for my family and luggage, that she would give me a discount on a midsize car, which I agreed to. I needed a car seat for my grand daughter which I selected on the reservation and it didn't say anything about an extra charge, however there was, but I was fine with that.

Absolutely horrible experience. Had flat tire. No spare and NO service. Thrifty Car Rental literally left us abandoned on the side of the road. NEVER came. It was horrible. Had to find a taxi, train and another car rental to continue our vacation. Then they billed us for their negligence. Sick company!!!

I rented an SUV from Thrifty at Las Vegas, with a quoted rate of $698 for the week. We returned the vehicle at 11:59 am on the contract return date, and we were charged $2559.09 for the rental. The receipt stated we failed to honor the contract, by returning the vehicle later than 17:00 on the same date, which was printed below the confirmed return time of 11:59 am. I called customer service, but it was a Saturday and I was told I had to wait until Monday to talk to someone in "that" department. Called on Monday, they reviewed the charge and said they didn't know why I was overcharged, but they would credit $1712.35 back in 5-10 days.

Reserved a car online for a small SUV. Once I arrived at the destination to pick up the car, they didn't have any small SUV's available so I was forced to take a higher priced vehicle. Note - they would not match the reservation quote - even though it was no fault of mine that the vehicle I selected was unavailable that site. I requested a toll pass. It was in the car and I assumed everything was in working order. WRONG. They never activated it and sent me a bill for $65 in processing fees a month later. When I called and emailed to complain, they were unable to submit my request. No one ever followed up with me, I just received a collection notice in the mail.

Terrible experience. Reserved a car with my husband as driver. When we went to pick up the car I wanted to pay for it with my credit card. The clerk advised me it's policy that the name on the card has to be the primary driver on the account. We go through all the steps to complete transaction, the sales points to up sell, he was very short and rude and seemed annoyed with us not wanting each of the extra options - key fob, pay for gas thru them, insurance, roadside assistance. I have full coverage insurance, as well as the VISA I was paying with provides rental insurance coverage, which is specifically why I used this card, and we already have roadside assistance coverage. I gave my insurance, my credit card, my license and signed for the transaction.

I pre-paid a reservation via the Thrifty online site. I had no idea that my reservation was then redirected to Cartrawler, which then billed through another company in Canada causing my bank to charge an international transaction fee. When I complained to Thrifty about doing this without obvious warning to the customer, I received an email from Cartrawler stating that my reservation had been canceled and a refund would be made in 10 business days. That was 5 weeks ago.

I had arranged car rental through a broker and prepaid for all the services that I required. When I collected the vehicle at no point were any additional insurances or fees discussed, and I was handed a document headed "incomplete RR" with estimated fees of $268.44. When I asked the clerk what these were for I was told not to worry, and that there were no additional fees to pay.

This company takes reservation for cars and then has none when you arrive at your destination. Waiting 1 hr in line just to be served and then wait another hour before you get the car you didn't even reserve. This company should have its business license revoked forever!

NO STARS... EXTRA EXTRA FEES, NEVER USE THIS COMPANY!!! Reserved a car at Thrifty at DFW Airport, Rental quoted at $65 for 3 days. Just a bit cheaper than other Companies. At time of Rental I was informed that it was REQUIRED to BUY THRIFTY INSURANCE and the cheapest was $20 a day added to my rental fee.... THEN TOLL CHARGES were $14 a day and if I didn't buy that toll package it was going to be $15 toll violation fee plus the toll everytime a toll was charged.... That alone was over $100 additional fee... I said that was outrageous over $165 for a 3 day rental... I didn't rent from them.

In April I flew into Seattle for a two day trip. Thrifty seemed unusually busy, not enough staff. When I finally reached the counter with my reservation, I was pounded for additional coverage to DOUBLE the cost of the rental. I declined the coverage. The rental experience was fine enough on return. Nevertheless, I sure blew it on anticipating TOLL FEES in town. I had exactly one, (it's the principle though) and this week received a notice of an "ADMINISTRATIVE FEE", being charges. Oh, of course I am legally responsible indicated the document. They also noted I have "10 days to pay" but I just received the bill! (Three days to go!). Logging into the Rental FINE site, I attempted to pay online, but the site links do not work. What an operation! Beware of the Toll areas and these hidden charges folks!

First off the lines were out the door and only two clerks at JFK airport. Second the clerks mislead you to believe the amount of fees that are associated with the E-ZPass service. Third when you call them to find out why they're rude and nasty. Fourth the car I rented kept losing air in the tire. When I called I was told I had to pay a fee to have someone come to put on spare and then take time from our vacation to go switch out vehicle. Do not use them. Not even as a last resort!

As previous reviews have stated, do yourself a favor and don't rent from Thrifty. They may seem like a deal, but they have a lot of hidden charges they don't tell you about until the charges show up on your credit card. They claim they tell you about it in the large print out materials you receive, but they should tell you what to watch for at the counter. Make sure you tell them you do not want them to auto-fill the vehicle when your return it. If you don't tell them you DO NOT want the auto-fill it will show up on your agreement as an added charge. You're not saving anything! Also watch for toll roads. A month later you will be charged a $15 administrative fee for every $1.32 cent toll charge. I don't understand why companies are deceptive, but the old adage you get what you pay for is so true. Beware!

Absolutely disgusted with Thrifty in the US. Rented a car from them in May and was offered a Sunpass for tolls. This was offered for $50 for seven days. We rented the car for 11 days. Our Sat Nav was set up to avoid Tolls so didn't need the SunPass. However when we visited Tampa, due to a RTA we were re-directed down a road with a Toll. When we returned the Car we advised the clerk of this issue. They checked on the system and told us that it was okay and that no Toll charge had been issued on the car, we did offer to pay. Totally unavoidable and not in our control.

Absolutely rotten experience with Thrifty Car Rental in Chicago O'Hare June 13, 2017. After suffering through a Spirit Airlines trip to save a few bucks I was lied to by the clerk and apparently signed for the "insurance" which effectively doubled the rental car cost. I have never, ever bought extra insurance on a car rental because my CC covered rentals. No relief with "customer service" as they insist on the rip-off. Now, I will tell everyone use ANYONE ELSE but Thrifty, or you'll be sorry.

I rented a Jeep Compass from Thrifty from 6/29 - 7/2. At least that is what I requested. When I arrived in Tampa Florida I was told as a convenience to not have me wait I would be upgraded to a Chevy Malibu. This was not an upgrade given I wanted a small SVU off the ground and I saw the Jeep Compass in the lot. Secondly, I was told that it would save me money to prepurchase gas and I could bring the tank back empty. I returned the tank full though the person who checked me in said it was halfway between three-fourths and full. When I tried to get the money back for the gas (that I didn't use) the representative told me the cost for one-eighth a tank of gas would come to approximately $32.00. I had prepaid $29.37.

I rented a car from Thrifty on May 20th from Moline IL airport. Everything was fine with the car that I rented and I returned it with a full tank of gas. I even paid for extra insurance that I didn't need because I didn't know my husband's covered car rental, which is fine. But, then I just got a charge of thirty dollars on my debit card without warning and I have no idea why. Are they going to keep my card forever and keep charging me for stuff I don't know about? It wouldn't surprise me. It seems like that is how the world makes money so I'm not surprised, but I wish I knew why I was getting charged. And I'd appreciate if they would let me know if it was a true traffic violation or do they just do this scam to every customer. Their reviews were horrible so I think it's probably the latter. Think twice before you rent a car from Thrifty.

I rented a car from Thrifty Car Rental in Morocco prior to leaving the United States. When I picked up the car in Casablanca for a 3 week rental, I found that they did not have an office, instead it was a car in the parking lot. They had my reservation for the correct amount that I had reserved the car for. They requested two credit card imprints, one for the rental fee and one for a $1700 damage deposit. They stated that they did not process the damage deposit unless there was a problem. However, they processed both charges within days of my rental, even though the rental agreement says I won't be charged until I return the car. Thrifty Car Rental now says that they have no access to the rental charges in Morocco, that it is a contract company to Thrifty and basically that it is my problem. Then the agent said "Have a good day" and hung up on me. DO NOT RENT THROUGH THRIFTY RENTAL for an international destination.

When prepaying rental Thrifty charges through an Irish company. My bank will add foreign transaction fees although I purchased rental in the US through an American company. Would recommend to use another rental company.

We made the reservation with pick up and return location at the Las Vegas airport. The Asian guy tried to ask us to buy additional insurance which we said no. He then asked us where we came from and said, "the Arkansas insurance does not cover rental cars." We said we are from Arkansas but we are with an insurance company not in Arkansas. Now looking back, this guy was totally lying as the coverage of an insurance should have nothing to do with the state of residence. Anyway, we just clearly declined any additional insurance and then this guy process with the paperwork.

Thrifty car rental adds a $15 fee to any toll not paid even if the toll is impossible to pay due to the way the toll is collected via plate camera. No possible way existed to pay the toll except by plate. No cash is accepted yet, Thrifty charges $15 per toll. Even if the toll is $0.10. This is reprehensible conduct for a company. They are profiting from our inability to pay a toll as we go.

I wish I had looked up reviews before I booked. Thrifty advertises very low rates online but they will add numerous charges on top of what is shown when you book online. If you do not get them to specify exactly what the charges are, the employees will overcharge you. Two employees attempted to charge me for an extra day of rental, saying that I brought the car back an hour late. We took out the car at 1 pm and brought it back just before 1 pm on the drop-off date. Additionally, it was not explained to me when I picked up the car that they would be putting a $246 hold on my credit card. I am now waiting for the funds to be released. I would advise anybody to go with a more reputable company that gives you the total amount upfront. This company operates under 3 different names in one location and have a separate company that handles the booking.

THRIFTY CAR RENTAL (SUCKS!) I declined the fuel charge on my vehicle, however I returned my vehicle on full. The attendant verified my vehicle was all in order before I left. I received a bill with the correct charges, then 10 minutes or so later, I received an updated bill with a fuel charge. I did not keep the receipt from the gas station because everything was in order and I did fill the car up at a gas station within 10 miles from the return location. I called customer service and they would not help me remove the charge, I even spoke with a manager (Mark) and he would not help me either. I called back and got another representative who would remove half of the charge.

I made a reservation directly through Thrifty's web site this morning because my car is in the shop. This also happened in May 2016 with no problem. I had a friend drop me off at San Diego International Airport because it is the only place where Thrifty is open today (Saturday). My reservation was for 2:00 p.m., and I entered Thrifty at 2:00 p.m. I waited in line for the next 38 minutes!!! There is nowhere for customers to sit while they wait. The two self-serve terminals were out of order. The counter staff are slow.

Horrible! Do not use this company! My car I rented was gross. It had crumbs everywhere. I found a old bottle under my car, a dirty rag in the side door and there were cheesy poof remnants on the seat. It smelled of smoke and there were cigarette burns in the seats. My service was okay but the guy next to me kept getting yelled at, he was embarrassed. Won't be using this company again and will make sure everyone knows.

I made an online reservation through Thrifty's website prior to my trip with my debit card. Once I arrived at the airport in Manchester. The agent said they needed to have a credit card on file... Well I don't use credit cards. I have a debit card. No they said they couldn't take a debit card. Well they had no problem using the debit card when I made the reservation? I had my license, car insurance information and a passport and of course my debit card. Nope none of that was suffice enough to get the keys to the car I prebooked. It was late at night and most car companies were already booked! However the last place I tried was Budget Rent a Car and I was lucky enough to get a car from them hassle free. Okay I get it, it is Thrifty's rules to have a CC and not a debit card however they had no problem using my debit card for a cancellation fee!!!

My husband and I made reservations to pick up a car at the airport in Panama City Beach Florida. Upon arrival the agent on duty says there are no cars available even though we made a reservation. We were very disappointed we was trying to head to Chicago to make a funeral of our dear aunt who had passed away. Three weeks before her passing her husband had passed so we really needed to be around family. Thrifty rental car let us down don't make sense to make a reservation and when you get there is no car.

First off their ad said 12 dollars a day to rent a car. I ended up paying 27 for 7 days. I barely used the car and only had to put 8 dollars in. I had to drive the car back to the place so used under a gallon of gas and was charged 9.99 for that gallon plus many other hidden fees came to 47.00 a day. Rip off never again. They are sneaky. A trump company.

Order and pay for an SUV 5 luggage 5 person vehicle - get a small Nissan that barely fit 2 bags and 3 people and same price. Expedia and Thrifty stink - not going back. Stay clear. Better travel partners out there!

PLEASE do yourself a favor - do not rent from Thrifty Car Rental, even if it seems like a big savings. I reserved a car March 15th on their website for a pick up at Fr. Myers FL airport. When I arrived my magnetic strip was on my card did was not working for them. They refused to rent me the car I had paid online for $175.38 and had a balance of $55, they told me they were going to cancel my car but it would take 30 days for me to receive my refund. I called my bank and they filed a claim and I received my money back ASAP. My bank was great. Today I wake up with a charge of $175.38, I called my bank and they are saying that Thrifty provided a 24 page report on how they provided me a service online and the cost was $175.38. My bank told me they can't do anything about it because they provided a report proving they provided a online service costing me $175.38. SCAM! STAY AWAY!

Rented a car for my trip in San Antonio, thought everything was fine until I got home and find $449 in extra charges I did not ask for. I was told at the counter that I would pay $30 for prepay gas but come to find out they added charges for insurance which I had already paid through Expedia, loss damage fee, road service etc... $449 charges when I already paid for the car and insurance through expedia. When contacting the customer service they were not helpful and are saying I asked for these services. This is a scam and a waste of money. All they do is apologize for being useless.

I will be posting a bad review for Thrifty Car Rental on as many websites as I possibly can. I booked a flight and car rental through Spirit back in February 2017. My car rental ended up being $170 and some change. Once arriving to Denver's Thrifty, there was a man there that did not know what he was doing, took an hour and a half to finally (with another attendant) get my little Ford Fiesta, THE SMALLEST CAR THERE. Other than the deposit, the attendant said there would only be a fee for $55.77 which was for tolls. I told him "that's fine" (Which brings my total to about $225 for a couple day rental). Upon returning the car, there was zero system, you just dropped the car off, they checked everything out and said "you're good to go." NO COPY OF PAPERWORK OR WHAT OTHER FEES THEY WERE GOING TO TAKE FROM YOU.

We booked a car with Thrifty Los Angeles LAX for the amount of 330 USD. We received the car, and everything went fine. We never received an invoice. As we are frequent travellers we didn't take any of the coverage extras, etc. Two weeks later a total of 700 USD was charged on our credit card. After contact with customer service I received the invoice with on the invoice a max of all extra coverages. Now I am already four weeks email with customer services. They do admit something went wrong, they will somehow not sent me the exact calculation of the charge. They did refund 50% of the overcharge, they are now telling me they are going to refund more, but refuse to tell me how much. This is by far the most bizarre customer experience I have had in my life. NEVER EVER AGAIN will I be a customer of Thrifty.

Rented a car from Thrifty from April 30-May 3rd. As a Blue Chip member I was assured that any tolls accrued would be included in my final invoice. Late May I receive a $25.30 invoice from Metro Express lane for the.30 toll and now late fees. I contacted the customer service department and Vanessa stated that express lane tolls "Don't count" and that I would also be receiving a $15.00 invoice from Thrifty for having to "Change over accountability" for the.30 charge. In addition, Thrifty policies are modified without any communication and as of the beginning of the year, a debit card is no longer accepted and must be paid for with a credit card. The staff, that was once professional, are now extremely rude. DO NOT RENT FROM THRIFTY!

I forgot my leather jacket in Thrifty rental car while returning it on Miami airport. When I called consumer service they told me to fill form online. Everytime I went online and filled the form while submitting it, I got an error message "Duplicate Record". I called consumer service again and told them about the error, they informed me that they cannot do anything about it which was really pathetic. She also told me to wait for 20 days for someone to call me which didn't happen. Finally I asked my friend to go there and she told me, "Lost and Found is closed on weekends and is only open on weekdays 9-4 ET". By this point I was really mad. My friend went again to same place on weekday "Friday" and no one was available at lost and found section. Finally after multiple follow-ups some lady showed up and told us there is no jacket which I mentioned in description. Pathetic service I have ever seen from car rental.

I wouldn't recommend anyone to go here for car rentals. I book a reservation for a full-size vehicle and was giving a compact car. I've spoke to three different people and no one help. Oh btw I tried to get my money back and they was only gonna give me half out of my total pay when I only had the car for two days with a two-week reservation. Very disappointed and I've been going here for almost a year for travel purposes for work and this would be my last time.

The WORST CAR RENTAL COMPANY in the world! I prepaid for the reservation, paid in advance over $240.00. Right before leaving on the trip, I receive a letter from this company saying "Sorry, no car available." I have a feeling I will have to fight for the credit card to be credited. I read reviews before renting... I should have listened to my gut. The reviews are horrible!!!! DON'T RENT from these RATS!!!!

In April 2017, I was in Ft. Lauderdale, Florida and I rented a car from Thrifty in Lauderdale Lakes for 1 week, April 7 to 15. At the desk, I wasn't told that I would have to pay a fee for the toll. I went through the tolls over a 3 day period at the most. I returned the car on April 15, happily paid the rental fee with no hassle, thinking that all was well. Fast forward to May 12 and I see a charge on my credit card for $109 from Thrifty. I called the local office where I rented the car and they weren't able to tell me what it was for. Neither could Thrifty's customer service department.

So this is my first time renting a car, and after this horrible experience I will never be using Thrifty again. When I arrived to pick up my car, he gives his pitch to get insurance, or fuel options. I say no, I have full coverage insurance. He asks for all my general info, I give him my insurance card as I told him I don't need to buy insurance. Welp, he shows me the paper with $150.00 estimated charge on it. I say I already paid for the car and don't want any extra charges and he assures me this is just the deposit in case of lost keys or smoking damage. Ok, I sign it, drive to my destination.

I booked my rental initially through Kayak but confirmation came back from Priceline saying rental was with Thrifty in Barbados. I selected and prepaid for a subcompact SUV or similar, showing it was big enough for 5 people, 4 bags. Get to Barbados, no Thrifty office there, it's handled by Stoutes, though no mention on paperwork. We go to the office, fill out all the necessary paperwork and they take us to the car, a 2 door Jimmy. I told them this was not the correct car as I had booked and paid for a car big enough for 5 people 4 bags but according to Stoutes, a Subcompact SUV is a Jimmy which is designed for 2 people 1 bag. And of course they are sold out of bigger cars so could not offer me anything else as a replacement.

I am writing to say that it was disappointing to use Thrifty Car Rental because upon checking in to receive the car we'd reserved, unbeknownst to us, thought we had verbally told the check-in cashier of our refusal of the extra insurance, the insurance was added anyway. Of course, we didn't know this until we were checking out and saw the extra charges. These charges, when we called the company to complain about this, were not totally dismissed. We only received 20% of $200.00 off of the insurance charges. Very disappointing. I was with my husband when he refused the extra insurance, but when he was asked to sign the contract, we thought the person had been responsible and had not added the charges. I suppose we'll be smarter next time, but we won't be using Thrifty, that's for sure!

I recently rented a car at from Thrifty in Nassau. I declined insurance on my reservation but when I went to the counter I was forced to order the insurance or they would not give me the car. They knew that there were no other cars available at the price I rented for on the island so they had me. After a month of talking with Hertz I was finally told that this was an independent dealer and there was nothing I could do but go through my CC company. DO NOT RENT FROM THESE PEOPLE.

Flew into Fort Lauderdale Airport in January 2017 for a trip to Miami Beach. Thrifty agent at FLL tried to sell us the LDW, but we declined. We explained that we already had premium coverage through American Express, and she scoffed and was incredulous. We told her that we would be driving to Miami but also to the Everglades, and asked how tolls are handled. She explained that unless we were driving to the Keys, we didn't have to worry. She never offered us the toll coverage nor told us about any administrative fees. Today, we just received a bill from them demanding $9.00 in tolls and $90 for administrative fees. I am going to call them to dispute this, but this was an obvious way to try to make money from us because she was upset that we didn't buy the LDW coverage. Will never rent from Thrifty again. Avoid Thrifty and Dollar at all cost!

I spoke with a customer service representative on a Thursday afternoon inquiring about renting a car at the Sanford Airport in Florida and returning it to the Clearwater Airport in Clearwater, Florida. I specifically asked if the car rental agency was located in the terminals. I was told that they were located off site but they provided a shuttle service from the airports to the rental agencies and from the agencies to the airport. I again specifically stated that I needed to be at the Clearwater Airport at 6:30 am and was told that would not be a problem. So I prepaid for a vehicle. About 15 minutes later, my husband was looking at the Clearwater Airport site and it stated that the Thrifty agency did not open until 7 am so how were we going to get to the airport?

I recently booked a flight and car rental for my daughter and her fiance who are both in the USAF. The rental cost me $350 for 4 days. When they went to pick up the car, they were charged an additional $300 due to the fact that the driver was 24- not 25. So obviously you can protect their lives, just not rent a car!!! On top of it all- they received a $125 charge on their credit card. $35 was for one toll they had to go thru. The rest was additional "admin" charges. Customer Service was NO HELP. I asked to speak to someone in a higher position- she told me that she was the highest that it goes.

I booked a car online at Thrifty.com using my debit card using the prepay option. When I tried to pick the car up I was denied because I didn't have a "major credit card", my debit card is a MasterCard. After 9 calls to Thrifty Car I will have to wait up to 20 business days and then could be denied a refund of the $309.01 that they took from my account at the time of booking.

A friend and I rented a car to drive from Miami to Orlando and while the car was comfortable and came without issues the charges for our 6 hour rental were another story completely. While at the counter the agent had no problem encouraging us to get insurance we didn't need but failed to mention to us that the Orlando airport is remote and has no gas stations nearby and we should be sure to stop at the first available one along the way or there will be a charge of $9.99 USD to fill the tank, had we been made aware of this we would have surely taken the option of prepaying at pickup, but again none of this was discussed.

When taking my rental car in LA office, I was asked to sign on the digital screen for the 540$ deposit, which I did and ask when I would get this back. The nice lady told me it was just in case I did not return the car, which in the end was false because when I returned it in SF, they charged me 468$ of additional insurance that I apparently signed for on the digital screen (which was never written). I tried to dispute it but they say in SF they can't do anything because not the same office. Since then, they just answer my emails saying that I signed the digital screen so they will not refund me. DO NOT BOOK with THRIFTY as they are thieves!

Checked into the Orlando airport, we had pre-booked our vehicle through RBC Avion. We asked about the prepaid toll option, inquiring if it was just charged as you use it? She laughed and said "No, it's $11 a day." I then asked her if it was worth it as we were travelling up the Gulf Highway and she told me there were tolls on ALL highways. Left the airport, drive through TWO tolls on the way out of Orlando and never saw another one for TEN DAYS, until we returned to Orlando. And I mean, we traveled. Crystal River, Destin, Atlantic Beach, St. Augustine.

I reserved online and picked up my car from the LAX location. I bought the extra insurance and the prepaid gas. When I dropped the car off, I was charged $17/day for the insurance instead of the $11/day I was told it would cost; I also was charged an extra $10 for pre-paid gas (BTW I returned it with half a tank, so they really made extra on me). When I phoned to resolve this, I was told the prices the agent gave me were estimates; I explained that he did not say they were estimates; in fact quite the opposite. I was put on hold and disconnected 3 times. After spending an hour trying to resolve the extra costs, I gave up. I suspect that Thrifty counts on people not checking their receipts and that they regularly inflate prices.

First time rented a car with Thrifty for 3 days from Orlando airport (Thrifty rental record # **), and returned to the same place. It took *** 2 hours and 15 minutes wait time *** in the line on 04/07/17 1:00 AM in the Thrifty airport car rental front-desk, before I get my turn. After waiting patiently for so long asked if I can get a free upgrade if any vehicles available. The front-desk person first hesitates, and then says yes upgrading me from sedan to midsize apologizing for the long wait time... So far so good.

Run as fast as you can to another car rental company. DO NOT PREPAY! If your car rental company uses CarTrawler for their customer service and prepay ... just run faster! I spent over 6 hours today, talking to people using at least 7 different phone numbers with one company in the Philippines, where 3 people hung up on me for asking questions. Also I received a fraud alert from my bank as the prepay services use a bank in Dublin. None of this information is on the Thrifty website. And calling 1-800-334-1705 the Customer Service for Thrifty, I was told to go to the Customer Care section of the Thrifty website. ONLY PROBLEM - THERE IS NO CUSTOMER CARE ANYTHING ON THE WEBSITE, ONE CANNOT EVEN TYPE IN A SEARCH BOX.

I rented recently in Orlando, Florida. The clerk offered the toll pass. I said no. He went into a sales pitch. I told him I was recently in a rental car on this route and it was no trouble to pay the tolls. He began the pitch again. I told him add it. He said no. I again told him, "Add it and I won't need deal with the tolls." He said OK. After I pulled out I wondered if he added it. I tried to find a way back to ask. It was busy and I had trouble maneuvering and gave up when I noticed the Sun Pass in the window. It was great to ride through the tolls, I decided I would always buy the pass. Now I have two separate bills for tolls and administration fees. Stated on the bill is "as a courtesy you will incur a maximum of six administrative fees." There are six on one and seven minus 1 on the other. A total of twelve! I NEVER would have ridden through the tolls if I had known the clerk did not add the pass!

Fraudulent activity - Tampa Intl. Airport: Arrived Tampa AP and waited in line for over 1 hour to pick up a rental car booked and paid for via/Spirit ticket package. Agent (PATRICK) was surly and passive/aggressive. Very slow to process the reservation w/a big attitude. Added 1 additional driver and TOLD him we would not pay for anything more. Returned to Tampa AP to return the car. Garage attendant give us a bill for an ADDITIONAL $708. Thank goodness for on-site agent (JEAN). Unapproved charges were removed from final bill. Do agents earn commissions for adding unapproved charges to car rentals? Business travelers may not pay attention or be in too much of a hurry to complain and agents get away with it... because Thrifty is not paying attention. JEAN stated that PATRICK has 'done this before.' Why does PATRICK still have a job?

I rented a car in Orlando, Florida to drop off in Miami airport. The car stopped twice and I lost my flight to Argentina. I had to pay US $399 to get the next flight. They just gave me US $50. Later I saw my credit card resume and they charged the rental car on my credit card when I already paid with cash because they told me that the credit card was no found. For that reason I had to paid with cash, so they charged me twice. I wrote many emails for the double-charged and they didn't answer. Very bad service and no responsibility with the client.

I rented a car from Thrifty at Phoenix sky harbor airport. Waited 30 minutes to speak to agent and additional 10 minutes for paperwork. At the end of the process he asked if I'd like to add an additional driver but never mentioned an additional expense for it. Imagine my surprise when I returned the car and I got an additional charge for 69.36 for additional driver. I reviewed my receipt when I returned home, multiple areas were highlighted in yellow showing charges and deposits but not the additional driver, I was never told of the charges! I called customer service and Karleshia ** become very rude as soon as I told her why I was calling. She flat out refused to issue a refund or let me speak to a supervisor. She even hung up on me. DO NOT RENT FROM THRIFTY!

When I arrived in NH rt 93 exit 11 imagine my surprise when I saw a cash lane 1.00 toll. I was not in the right lane to get to the cash line in time, and was also puzzled because I was told they did not have a cash lane. So I used the paypass instead because I did not want to incur a 15.00 fine each time like I was told.

Upon arrival to the counter to pick up our car, we were directed to a kiosk where we communicated with an agent via phone and computer screen. She told us that if we used a mastercard, they would hold $350. Also tried to up sell an additional driver for $13.50, but didn't mention that was per day. I used to work in the rental car business so I knew to ask if it was a one time fee or per day. We declined. Didn't ask for our confirmation number and proceeded to show us a contract for just under $200. I reserved it for a total price of $120. Only after I questioned it, did she fix it, and very reluctantly. Picked out our car and took pictures of minor damages since there was no one in the lot to check it over with us. Small crack in windshield and minor marks and scratches in 2 areas.

THRIFTY appears to be a subsidiary company of HERTZ RENTAL CAR. We recently took a trip and booked our airfare, hotel, and rental car through Expedia. When we picked up our rental car in Houston, we were asked if we wanted toll coverage ($12/day for 3 days). Knowing we would be on the interstate, I agreed. We were also told we needed to pay a deposit and it would be returned when we returned the vehicle. I reviewed my bank account today and saw that we were charged $111.00?!? When I called to inquire, I was told I consented (by signature). I signed a screen (I assumed consenting to the verbal items discussed with the agent). I asked to speak with a supervisor. I was told to call back. After three calls to Manila, I was told I couldn't speak with a supervisor, and there was NO RECOURSE, since there was "a signature". CAVEAT EMPTOR!

I had Booked my Car Rental via Expedia with a cost of $307.98. I arrived to Pick up my Vehicle at LAX 5440 W CENTURY BLVD. The agent went on to Say it was a horrible idea to Rent a Bigger car. I said "well there is only I and two little girls. No need to do that". He went on to say, "oh it will only be 2-3 Dollars the most". (He probably gets a Commission or bonus. Who knows.) Then he says "so you don't want Insurance", I said no... This is why I also said no while I was booking through Expedia.

I had reserved a rental at this place thinking I got a good deal. I got there earlier than my reservation time. The employee told me I couldn't pick up the rental early because I prepaid. I was lost, a reserve is a hold regardless off the time and this wasn't specified on the website. So the employee told me to fill out to become a rewards member, that way he could get into the reservation and let me rent early and it charges you $1 for that.

I just came back from a week-long trip and discovered that Thrifty charged me an additional $170 for insurance - after I declined insurance coverage! I carry extra insurance for rental cars (it's only $5/month), and always decline coverage. When I called Thrifty to object to the charge, they said that it was a valid charge as far as they are concerned. The customer service agent said it is my responsibility to review the contract and declined to take action.

A friend and I recently rented a car from Thrifty. Our pickup location was Dallas Fort Worth Airport. The Thrifty agent tried selling us what I have now been told are "vertical up charges" for pretty much everything! Upgrade car type, toll fee, insurance, extra driver etc... We agreed to the second driver charge and the pre-paid toll fee since the agent insisted the only way to exit the airport was thru a toll and that our final destination would require tolls. We also had a lengthy discussion about insurance, we DECLINED the insurance. I did not look over the paperwork since I assumed the agent would be honest and correctly charge us for what was discussed. Upon returning the car we told the check-in agent we only went thru one toll, she kindly removed the toll upgrade fee ($36).

We rented an SUV through Hotwire online and then the SUV was to be available at the Thrifty counter at the Jacksonville Airport Feb 15, 2017 - Feb 23, 2017. We arrived and filled out the paperwork as normal and sent to the kiosk with the paperwork. Got there and the actual vehicle we were given was a Ford Fusion. Not even close to an SUV as it said on the paperwork. My husband then had to walk all the way back into the airport to try to resolve the issue only to be told if he wanted that SUV that was available, it would cost double what we were originally told. NO WAY! So we were stuck! To us as consumers this is being duped! Hotwire lures you in and Thrifty sticks it to you. We will never book a thing thru Thrifty again and furthermore we are warning all of our family and friends.

I made vehicle reservation Thrifty but the site transferred me to Car Hire (CarTrawler) and after my arrival to pick up the car, I was told they cannot rent me a vehicle and I asked why and the customer service representative at Thrifty rental desk said he doesn't know why. I ended up renting a vehicle from Alamo. It has been two weeks and I still didn't receive my refund amount of $79.80. I called CarTrawler customer service 855 454-9316 and I was asked to send them a copy of driver license and credit card statement.

After 8 hours of traveling, I waited in line for hour and 40 minutes. The customer service guy at the San Juan Puerto Rico airport was unfriendly and rude. Probably because he was the only one there and the line was really long, not my fault! Finally, when I got to the counter he said he needed to go to the bathroom and I said ok, (I was been really understanding). When he decided to come back and started my process he told me "because you are paying with debit card you have to pay insurance" (that was after the tolls charge). He make me mad because I should be able to pay with whatever payment method I want, he should said "Our policy blah blah blah", but instead he blame me for paying with debit card?!!!

I booked online for a rental car from Thrifty. I went the next day to pick up said car and was told I couldn't have it because I do not have a credit card. They had no problem taking my debit card for the deposit as soon as I booked it. Now they refuse to refund my $95.88 saying I canceled the day I was to pick it up. I didn't cancel. They refused to let me have it. Not every person has a credit card. This trip was for a family emergency and I certainly did need the extra stress this caused me. Trying to reach someone to talk to is a nightmare. I feel like I was scammed! Never again will I use or recommend Thrifty or CarTrawler.

At Thrifty Car Rental, Ft Lauderdale Airport we were told that toll charges could be up to $100 for our week visit to Florida and it was recommended by Thrifty that we purchase the PlatePass for $50 since many Florida Toll Roads DO NOT accept cash or credit cards. We felt stuck. Then quick thinking reminded us to call our friend who just moved to Florida to see if we should purchase the PlatePass for $50. She said absolutely not. But to buy a SunPass mini at the drugstore for $5.00 and load it with $10 (or whatever amount we thought we would need - we had no idea how much to load and to be safe (since there was a fee if we ran short) we loaded with $30.) It was easy as we had internet service at our hotel. We opened an account with SunPass and at the end of the trip we used $5 in toll fees and the balance was refunded by Sunpass to our credit card very promptly... Just remember to take the Sunpass mini off the windshield when you return the car.

Took a flight to Fort Lauderdale for a trip to see a family member who was in hospital, used these thieves services and will never again do so. Watch your bill. 4 day rental booked with insurance for 65$ turned into 300$ more. Huge rip off. Upon return of vehicle I was accused of smoking in vehicle when I wasn't. Went to talk to manager and of customer service. They were very obnoxious and rude and said if car smelled like smoke you were smoking in it which funny thing is I am a non smoker and was handed a 300$ charge for this. Called their corporate office. Same attitude as their workers behind desk. I highly suggest going to another rental service even if it's a couple bucks more. Also avoid Dollar rentals as well they are the same company. Avoid at all cost if you value your hard earned money only to be scammed by trash.

I recently rented a car in Alabama and Florida from Thrifty. I had read about the Florida License plate tolls and asked the person at the counter how to handle those. She seemed confused and finally said something to the effect of "Oh, we haven't heard anything about them, they must not be doing that right now." Of course I did not believe her, and on the entire trip to Key West I very carefully only went through toll booths at the "Cash" lanes. Apparently there are a couple of places in Florida where you don't have this choice because I got 3 charges of $1.32 each on my car. No big deal, right? Wrong! I just got an invoice from Thrifty for not only the $3.96 for the tolls but an "Administrative Fee" of $15.00 per fee, for a total of $45 in fees on top of the tolls!

On February 12 at approximately 9:30 PM I arrived at IAH in Houston and picked up a prepaid Thrifty rental that I had booked through Orbitz. I stopped by the counter in the rental car center. After an average to moderate wait I gave the agent my drivers license and credit card and picked up the rental paperwork. I was told to go up to the garage and pick up a car from the full size lane.

Thrifty Car rental charged my credit card $250.00 cleaning fee. This is an outrageous amount to get some dog hair vacuumed from the back of the back seat. Other than the dog hair, the car was returned in excellent condition. I was told by the manager that it is the company policy and fee.

The monkeys working at the Thrifty Car Rental in Aruba are nothing short of complete idiots (Tatiana, Lisette, and some other guy)! These thieves are the most incompetent, unfriendly, dishonest people I have ever run across in my world travels. NEVER RENT FROM THEM! They have no concept of customer satisfaction or manners. They're rude and don't care that they're working in a paradise, where people want to go there to get away from life's stressful moments. Also, these idiots don't seem to realize that tourism is their #1 source of income for their economy. They cheat you out of gas money and credit card transactions and don't care what you have to say about that.

I rented a car on 2/16 from Thrifty LAX and the attendant told me I was OBLIGED by the State of California to get SLI or LIS (Supplemental Liability Insurance) coverage, which doubled the price of my rental. I was hesitant, as I had already read that no coverage was mandatory in CA and not only that, my credit card covered all my car insurance, but he INSISTED, saying he was not allowed to rent me the car without that coverage. Tired from a 14hr flight, I unwillingly paid up and drove off. A few days later, speaking to a friend who's an attorney, he told me SLI is NOT mandatory in CA and that they should have never forced me to pay for it, let alone lie to my face in order to get more money. Do not fall into this trap! And DO NOT RENT FROM THRIFTY!

I rented a car at the Miami airport in early February 2017. The estimated fee was about $70 for a 36 hour period. The agent offered me add-ons at the desk, including a toll fee. I had no idea if I needed this, but the agent led me to believe that if I didn't choose it, I would have to go through some complicated process to pay tolls and that tolls would be everywhere. So, I wound up paying $20.00 for a couple of dollars in tolls. Much worse is the fuel charge. I understood that if I brought the car back with a less than full tank I would have to pay a fuel charge. This did not concern me because most companies charge to fill up the tank more or less at market price. The Thrifty/Dollar agent failed to point out that I would be charged $10.00 per gallon! With gas in Miami about $2.50 per gallon this is just a complete rip-off. I would never again rent from a company again exploits its customers like Thrifty/Dollar does!

Rented a compact car from San Francisco Airport. Filled out paperwork and was sent out to get keys on another level. Once they gave them to me he just pointed in the direction of the car. After leaving we noticed a small chip in the windshield. As it's been raining for weeks in California, using the wipers accentuated the crack bigger. After dropping off the car and the attendant too busy to get to us we left the car. Within an hour an additional charge of $200 plus taxes was levied on my card. Spent countless calls trying to reconcile this issue. Nothing but excuses and promises of returned calls, with no reply. DO NOT RENT FROM THESE GUYS EVER. YOU HAVE BEEN WARNED!

Despite prepaying for my rental car in advance before my trip, I was tricked into paying 2x more by these thieves in insurance LDW when I arrived at the counter. Then I was told to pick any economy car in the aisle and guess what only one car was available after being directed by two different Thrifty employees in Ft Lauderdale that couldn't even speak english. The car that was available was dirty and stained seats inside and drove like the transmission was failing, jerking and sometimes stalling out. So I would never, ever rent from these people again.

My Canadian travel agent booked a "Toyota Corolla or similar" car for us for a week beginning 17.01.29. At the service counter, around 10 am, we were handed over an invoice with 3 times more cost than quoted. The reason, the woman said, was that my auto insurance does not have enough coverage, and that we need to purchase their insurance. Then at the parking lot, we saw not a single Toyota Corolla but many Korean Hyundai. That made me wonder if they have any Corolla at all in the first place. After picking up the car and met with my friend who had been renting car frequently in L.V., I was told that I really did not need the insurance from Thrifty. And also I should not purchase the pre-paid full tank of gas because they charged more than a full tank than if filled by myself.

When picking up our reserved car, I asked if my husband could drive the car. The agent said that would be "no problem" but did not tell us that I would be charged $78 dollars more on my credit card for him to do so! Almost 6 months later, I was going through credit card statements and noticed with that added charge plus increased tax, I had been charged almost $100 more than what I had been told as far as the fee!! I planned to call the company, but shortly thereafter had to have emergency heart surgery. I got behind in my husband's business bookwork etc., due to surgery and recovery time, and was not able to call Thrifty until after 6 mos had passed from the rental time. They said they would not be able to find my rental number because of the time and could do nothing to help. But, then, they said my husband signed the contract! How did they know that if they could not locate the rental number!! I would never recommend this company!

Was charged 309 miles instead of 60 miles over my limit 310 miles. Called "boss" Saad ** at thrifty Melbourne airport multi, multi times. He never return. Posted miles cheating on their website. No response. Holding $100 of their charge in dispute box. Terrible company. Don't know if they instruct employee to cheat or just a bad apple who worked that afternoon I return car 12/26. This should not go away without noise and bad publicity for a rotten company.

While visiting Las Vegas, rented car though Southwest. When got to window rep said that I was eligible for an upgrade with the credit card I was using quoted $12.00 a day. Then asked if I want to include the insurance which I said yes to the LDW. However I did not ask to check my receipt before I signed for the car. I was not shown what my charges were going to be. So when I did look at the receipt to find out my return time I was shocked to find my charges were 629.91 but when I got home I looked at my credit card and seen that the charge was $738.00. I will never rent from them again. So be warned to check before you sign. Also the car we received sounded like a rattle trap. Not sure if this was the brand or looked like one of doors had been painted over. Maybe it was in a wreck.

I picked up my car on a very wet dark day at Sea-Tac at approximately 2:55 PM on Jan 26, 2017. I had proceeded to the pickup point on the third lower level of the parking garage. The lighting at that level was very poor when I inspected my car before driving away and it appeared to be O.K. I drove the car 115 miles to a home and later to another home, then returned to first home, then finally to the airport for the car return prior to my leaving on my flight to Phoenix, AZ on Jan 29, 2017 at 9:17 AM.

I rented a vehicle with Thrifty for my business associate from Ecuador (who was not familiar with norms of customer service from a car rental company in the US) because it was the most economic option available. Upon receiving the vehicle, he was handed the keys to a smaller vehicle than I had reserved and told "Go get your car over in that corner." The car was still wet from being washed, and NO ONE FROM THRIFTY CHECKED OVER THE CAR FOR SCRATCHES AND DENTS in his presence. He wasn't asked to sign anything. He left the Miami airport and later had to pull over to use his water bottle to wash the windshield b/c there was NO WINDSHIELD FLUID.

Bought and prepaid rental through VIPCARS.COM. Picked up at MIA INTL asking to add extras: GPS, 2nd driver and fuel. After 10 miles and 10 changes of route was clear that GPS was malfunctioning. It took 5 1/2 hrs to get to key west, only by switching off GPS and using mobile ph with internet connection with intercontinental rates. When returning our rented car they told us our contract looked like closed, sent to the manager, we were asked to show again license and cr/card (just in case... we will let you know via email). No communication received. Requested more than $1000 on our AmEx, rejected, waiting for explanations... This was our first and last rent with Thrifty. Not again.

I had an original rental for 15 days from Ft. Lauderdale airport. In the middle of the rental period, the car I was given, A 2016 Escape, experienced engine shut down, while I traveled solo on I-95. I immediately went back to the rental agency to switch out vehicles. The operator closed out and reopened a new agreement instead of just modifying the existing agreement. This equated to me a duplicate of all the extra fees due to his error. Thrifty states there is nothing they can do to refund, that it is my responsibility even though it was faulty car and employee error. I was also charged a different price than originally quoted for an extra day. Definitely bootleg company and representatives.

The agent added insurance I didn't need and an upgrade I didn't ask for. I caught the insurance but not the upgrade. Trying to get hold of someone in Customer Service is a nightmare and the agent would only say, "You signed the contract." I explained our flight was delayed, we were tired, and there was a line behind us, and I never authorized an upgrade. When I asked to speak to a supervisor, the Customer Service (not) would not let me talk to a supervisor.

Be very cautious when renting from this company. They offered me for an upgrade for $10/day. Assured me would be larger more nice vehicle. The car was having issues with acceleration. When I called roadside assistance there was not another sister location near by to trade vehicles. I informed the tenant at the counter I was traveling a long distance with a small child. I feel robbed considering I was quoted $135 and was charged over double. I will never recommend or return business with such a scam. Highly advise other car rentals. Do not get trapped in a "good deal".

I picked up a rental car during Thanksgiving week 2016 and paid car insurance with my credit card. Early January, my credit card company calls me that my credit card just had an unauthorized transaction. That credit card was used only once and only at Thrifty Car Rental at LAX during the whole year. Their employees stole my credit card information since that was the ONLY location that had access to my card. According to my credit card company, the employee/s stole the number and duplicated the card. I am sure that I am not the only person who's information was stolen. If this person/s is ever get caught and come to my country, I will seriously have their hands cut off for theft.

I am yet one more person who made the mistake of renting with these thieves. I was never offered a "SunPass" and apparently FL cut costs by going with automation (getting rid of all the toll folks). No problem. However when I got the bill for the tolls of which I would gladly pay, these thieves charged 15.00 per entrance fee. "Administrative Fee" You can ** me once... Never again and will of course not pay this but fight it on general principle. Go with Costco, Alamo, Uber, whomever but not these guys. Stay away at all costs!

Such tricky person I didn't see in my life. One moment I start believe I am at Nicaragua, not in Florida. The person who assist me was very kind, he smile to me and did his job. He took advantage at me. I sure hundred percent. I book my economy car online and paid 143.00 for 4 days. The rest 26.00 I should pay at counter. So when I came I told that I need small insurance like road assistant, which include in package reduce risk. I am the customer and I choose what I need. He said ok and show me big smile. I left with car, I was very quick. It was 29 December. A lot of task should be done.

I've used Thrifty/Dollar for many years with absolutely no problems and have always enjoyed the experience (5 stars for reasonable rental fees and customer service). However, my latest visit was not as enjoyable as I had hoped. I visit my mom every year for the holidays in MA (I'm from IL) and, as is the case in many states, the toll roads have become all electronic. If you are familiar with Boston Logan airport at all, you'll know that the only (and easiest) way to head due west (to Springfield) is to take the MA turnpike.

We rented our car in Jacksonville Florida. We returned it in Miami Florida. While traveling we had to use toll road. We did not have a sun pass (we are from New Jersey). There is no way to pay the toll. They charge the car license plate. Our tolls were 7.39. THRIFTY CHARGED US 97.39 for ADMINISTRATION FEES!!! I will never rent from them ever in the future.

Beware the Dishonesty. I rented a car at Thrifty in the Fort Myers, FL airport and when I got to the counter I was very adamant about not wanting to buy extra insurance and not needing an upgrades for a fancier vehicle. I told the woman (Mona) that I just wanted what I booked on-line and that a compact car (Ford Focus) was just fine for my quick trip. After repeating myself several times through her persistent attempts of up-selling me she finally conceded to what I was saying and had me sign the last page of the rental agreement that specifically showed that I was opting out of Liability Insurance and assured me that the car was exactly what I booked on-line.

The worst customer service experience at pick up 11/28/16 and at time of return 12/9/16. I got overcharged and was treated very rudely by the counter staff. I booked a 10 day rental and the counter staff without my permission changed the rental to 7 days plus a 5 individual day rental. My concerned were never conveyed to the boss. DO NOT SHOP WITH THIS RENTAL CAR COMPANY. Take your business elsewhere.

If I could give Thrifty NO stars, I would. Booked a Toyota Corolla Thrifty car online through CarRentals.com. Cost was $166 for 6 days. When I went to pick up the car, the agent asked me where I was going and when I said Pennsylvania, I was told a midsize car would cost me $168 A DAY. Turns out, Thrifty can only operate in certain states. (I found this out through the Alamo agent we ultimately wound up booking). This is NOT made clear in either the CarRentals website or the Thrifty website. You really have to HUNT to find the small print on this.

I booked a compact rental car through Chase Ultimate Rewards. The rental cost $24.00 and was only being booked for a single day. When I got to the Thrifty counter they told me back my last name but it didn't seem like they had my reservation. I told the clerk I didn't want any extra services. No gps, no insurance, etc. He gave me a receipt which I thought was well and good.

Thrifty at New Orleans airport: I was deceitfully charged with "Loss Dmg Wvr" for $28.49 per day, and, "Prem Road Serv" for $7.99 per day. I was charged "Concession Fee Recovery" $15.09, and "Cust Fac Chg" $31.80. NONE of these charges were every asked for nor offered or explained but deceitfully tacked on to the bill of a weary traveler standing in the front of a long line at the airport. Sleazy predators.

My son and his girlfriend flew into Denver, CO for the weekend. They rented a car from Thrifty Car Rental on Friday and returned it on Sunday. While driving around the Denver/Boulder area they assessed toll fees of $21.60 (I'm assuming cameras take a photo of your license plate and then you are sent a bill in the mail since there isn't a place to pay immediately). The toll company forwarded the bill to Thrifty car rental company. Instead of Thrifty forwarding the bill to my son so he could pay the $21.60, Thrifty charged my son $90 in admin fees to pay the toll charge. Then sent my son a bill for $111.60. Thrifty refers to this as a 'COURTESY' and promises not to assess their customers no more than 6 admin fees.

If you consider to rent a car at Thrifty just please go to some other place. I’ve rented the car for 6 days. The estimated price for day was about 18$ per day. Additionally, to that they included all extra insurances of which I was not even aware of!!! Then I had to return the car earlier, so the price for day went up to 48$ per day, which ridiculously higher compared to any other rental company. Additionally, to that they made me to pay 25$ fee for early return. Also, just to let you know if you’re late for an hour, they will charge you the insurance fee for the whole next day. I would never come back to this company again.

I rented from Thrifty late on the evening of November 22 in Louisville, KY. Normally I am asked if I want the extra insurance coverages but this agent simply presented me a sheet of paper and asked if I wanted their high-end coverage, medium coverage, or basic coverage. Because I am covered for any of the extra insurance changes via my personal car insurance, I made the assumption that their basic coverage was what I needed to choose and accepted that. There was no explanation that this included a $28 per day surcharge for Loss Damage Waiver and premium roadside assistance at $8 per day, effectively doubling my daily rental fee.

Don't use Thrifty Car Rental. They are an absolute rip off. They charged me $1000 for a rental I kept 3 days!! They told me my bill was closed at $63, which is what I authorized for, then later charged my bank account over a thousand dollars causing me to go into the negative and possibly not be able to pay my rent. They are frauds and have no morals or values as a company...

Last weekend I had a Thrifty car (Hyundai Accent) and had a flat. There was no spare and no repair kit. I had to have the car towed and replace the flat tire. The car was not available for a time and I needed transportation. I called Thrifty and they said I would be reimbursed for the tire and prorated for the time the car was unavailable to me. So I got another rental. After the hassle of getting the Thrifty rental car back to the agency I was told that the repair would not be reimbursed and that I was required to pay the full amount of the rental even though the car was unavailable. Two big issues here: 1- not safe to have a car without a way to take care of a flat, 2- lack of integrity after promising to reimburse for the flat and pro-rate for the time the car was unavailable due to car being ill-equipped for a flat. I got stuck with expense for 2 car rentals and replacing a tire. To me this seems like a bad way to treat a customer.

I made the mistake of booking a rental by phone through Thrifty for Logan. I used my debit card and received an email confirmation. When I arrived at their counter I was informed they don't accept debit cards and they refused my rental. To make matters worse, they said the fine print of the booking allows them to keep the $100 they took from my card. When I tried to get the money back by calling the number given me, they put me on hold -- indefinitely. THESE PEOPLE ARE CROOKS. AVOID THEM AT ALL COST!

Rented a Thrifty car through a package deal using Travelocity.com. I've used Travelocity several times in the past but only for airfare. This was my first time using Thrifty. The Thrifty agent at Seattle-Tacoma airport 11/5/2016 tried to upsell me a larger vehicle which I didn't need. I refused. I also refused all add-ons. When I signed the agreement there was a charge for ~$110 which I thought was the weekly discount rate I got through Travelocity. Unfortunately, Travelocity didn't provide an invoice with separate charges so all I had was the total for airfare and car rental.

I prepaid for a compact car a few months before my trip thinking I was getting a military discount. Once at the airport the lines for rental cars were very long, so when I got to the counter things seemed rushed. I was told no compacts were available, and I was upgraded to a mid-size car. (Not realizing I was charged $15.00 more per day.) I was also charged with full insurance even though I mentioned I'm covered. ($28.49 more per day.) We tried to leave with the 1st car and the attendant said it needed an oil change and made us take it back. We took a 2nd car and got out of the garage and onto the highway before the RPM went in the red so I took it back. (While returning this car we saw another couple returning the 1st car.)

Booked on Expedia. It said I booked compact or larger. (They pick.) Price was reasonable so I went for it. Got to Thrifty Rental and they were going to give us such a small vehicle can't even fit us in. When I booked it said compact or larger but of course he would only give us the smallest one possible! He said we could upgrade which we had to even though it was still a small car. It costed $27 more a day (which he did not make clear) as our total was then looking at $312 additional for 10 days! I interpreted him as we just had to pay the difference between what we paid before and now. NOPE! He was not clear at all!!! PLUS he added an additional driver and I lamented to him how awesome this company is for giving an additional free driver for free!!! He didn't say anything. Just charged us and I even said to him how nice a company and that I would come to them for that added benefit! NOPE!!!

I reserved and prepaid an SUV to be picked up late at night on November 6, 2016, at the New Orleans airport. I had to walk about a half mile to get to the rental car building. I presented my reservation, my driver's license and my debit card with Visa logo, and indicated that the vehicle had already been paid for. I understood there would be an additional hold on my bank card and that a credit check would be performed. I explained that I do not use credit cards so no doubt my score would be very low. My PREPAID vehicle was declined on the basis of the credit check. I was stranded in the middle of the night with no rental car. Luckily, I walked two counters down and rented a car from Enterprise in about 10 minutes. After dealing with the medical situation that I was in town for, I called, as I had been instructed to do by the Thrifty counter agent, to acquire a refund of my prepaid amount, which was 132 and change dollars.

On October 28, 2016, around 9:00 a.m. Thrifty confirmation #**. Upon returning my rental car at the Orlando Airport, I forgot to take the key fob out of my pocket! When I got inside the airport, I realized that I forgot to leave the key. So, I went back out to the Thrifty office in the parking garage and gave my key fob to an employee, who took my name and car type. Then they charged me $250.00 for a lost key fob. I contacted Customer Service and explained what happened, and got no help. They said they would look into it! Now, I have not heard back from them and my credit card was charged an additional $250.00. I contacted my credit card company and will dispute this payment. I am thinking about contacting my attorney. Please advise. Thank you.

I rented a mid-size SUV from Boston Logan Airport for a week and my name was the only one listed as the driver. During the course of the week, I developed pneumonia. It would have been a hardship to return the car all the way to the airport then take public transportation back to my home 45 minutes away. I called Thrifty to ask if I could have a friend return the car instead. What ensued in the next two hours over the telephone was beyond what I could have imagined from a Customer Service Center.

I went online on October 12, 2016 to book a car with Thrifty. I put in the dates from October 15, 2016 2:30 pm to October 20, 2016 2:30 pm. When I booked the car it show two fees. One was a prepay to save the rental cost at the said amount. My deposit was $141.95 for a weekly rental rate. My charges for the week would be approx. $246.75 which included taxes and charges of $104.80. When I printed my reservation it stated $243.45 per week, $105.20 mandatory charges bringing the total to $248.65. 2nd time a different amount appeared. Only a few dollars different but still ok. Upon arrival at the airport I had to walk from the terminal to the rental building with a knee brace on after I had been wheelchair escorted from gate to gate my entire flight due to medical problems which caused me more pain.

On oct 26, 2016 I flew into dfw airport with my son and 1 yr. old grandchild. Stephanie was the one who helped us. She was the most kind and helpful person. I am truly thankful that she was there for me. She went above her duty to make sure me and my kids were taken care of. She deserves 5 stars.

The worst rental car company we have ever used. We filled the tank on our 2017 Kia Sedona the night prior to leaving (have gas receipts to verify) but Thrifty/Dollar wants to charge us $49.99 for using 5 gallons of gas to simply travel the 24.1 mile drive to the Orlando airport at $9.99 per gallon. One gallon maybe but 5 in a vehicle that gets 25 highway mpg. Also never once mentioned a "convenience fee" of $54 for picking it up at the airport... Seriously. Never a mention at drop off, during a quote. Their check in attendant looked the car over and told us to our face there would be no further charges. Complete scam. Steer clear and don't believe a thing they say. If the rates are cheaper, they make up for it in unscrupulous ways. Never again will we rent from Thrifty/Dollar.

I had prepaid voucher from Rentalcars.com UK. So I told the Thrifty staff member in Orlando airport specifically that I DID NOT want any extras. When signing agreement, I trusted Thrifty that what I was signing was free of extras. Returning to UK I discover they had charged me over £100 for premium roadside insurance. I have been renting cars in the States since the 1980's and this is the first time I have been deliberately ripped off. Never again will I use Thrifty and I believe they should be accountable by law for fraud.

I was also a victim of extra charges. I rented a car with points through my credit card. When I booked it I refused insurance and when we picked it up my husband refused the insurance. They asked my husband to sign the paperwork and gave him the keys. He assumed he was just signing what he had already purchased. We later got charged $300 ($28 a day for 11 days) for insurance. Apparently the paper he signed included extra insurance. When we called to inquire we were told we should have read the contract. We NEVER purchase insurance for rental car. We also feel ripped off, give those unacceptable sales tactics. I won't ever rent from Thrifty again.

I booked my airline tickets and a car rental through OneTravel. Upon arriving in Oklahoma city car rental center, I presented my car booking at the Thrifty counter. The girl at the counter said she can't rent us the already booked car because my card had debit on it. My card is a debit/credit. Now Thrifty's policy is that they can take a debit card pertaining they take a credit check. So basically I was left without having a car and a $281 rental fee turned out to cost me $776 from another car rental agency. This was not right. I felt all along that she DIDN'T want me to have the car. I suspect that they work for commission because the other agency charged $95 for a counter fee. I wrote to OneTravel to see if they stand behind their car rental agreement. Never responded back. I felt really scammed. I will NEVER AGAIN book with either.