Thrifty Car Rental Reviews

I'm rented in Miami 06/28/2026 to 07/02/2026 ,really nightmare, I'm pay 27 for fast checking the person in counter don't respect this and say need take the line (2 hrs waiting), after I'm explain I'm used my own insurance and my own EZPASS, now discount in my credit card 72 for insurance plus 50 for EZPASS, when I'm check my EZPASS account the toll is paid. The nightmare.

The guy at the counter basically threw my contract at me with no direction as to where the vehicles were located at.

I rented a car from Thrifty (a Hertz brand) at Chicago O'Hare, Rental Record #**— a one-day, one-way rental, May 4–5, 2026, O'Hare to Newark. I booked online, where the one-way pricing was already built into the rate. My signed rental agreement shows a Total Estimated Charge of $371.17 for the whole rental — everything included — which I paid at pickup via Apple Pay (the agreement says "Paid By: Wallet/Digital"). On the morning of the rental the car got a flat tire, and it took Thrifty roughly 5 hours to deal with it and swap the vehicle. Because of their delay, I returned the car a couple of hours late. On May 7, Thrifty emailed me confirming the car was returned, inspected, and had no damage. The rental was closed.

Very poor experience. I made a reservation two months in advance for a car at JFK Airport. I got multiple texts from Thrifty prior to and on the day of the reservation. I completed the pre-check in in advance and got the text saying I was all set and my car would be ready. After a very long flight I got to the Thrifty counter and was told the wait for my car was at least 80 minutes because they only had two people cleaning the cars. There were many other customers sitting around on the floor waiting for their cars. I canceled my reservation and got an Uber that cost me $170. Terrible. Won’t rent from them again.

I will never rent from Thrifty again. I ask to add a driver but was not. It would $400 more then to return it early where I am would cost me $500. Never again. 🤬🤬🤬

If I could rate Thrifty a minus number, I would. I reserved my car back on October 31, 2025 I am a Blue Chip member and have been for decades. My total for the week in Phoenix was $441.22. A week before my rental, I was told I could check in. In trying to do so, I was having a hard time. Your site just wouldn't cooperate. I called Thrifty customer service. I was told that you did not have a car for me. WHAT???? I proceeded to tell Klaus that I reserved this car 6 months in advance. He put me on hold to see what he could do. He came back and told me he got me a rental and the price would now be $680. I said no, that wasn't the amount I contracted for. It's going to be the same amount as my reservation. On hold again. He came back and now told the price would be $480. NO. I am not paying extra for Thrifty's mistake.

I rarely write negative reviews, but my experience with Thrifty and Hertz at Salt Lake City Airport was so poor that I feel obligated to warn other travelers. I prepaid for a rental car through Thrifty. When I arrived at the Salt Lake City Airport location around 8:30 PM, there was no vehicle available for me despite having a confirmed prepaid reservation. The problems didn't stop there.

Thrifty car rental does NOT have a kiosk at the Richmond, Virginia airport. When you reserve a car from Thrifty for the Richmond, VA airport, you must take a $60 cab ride to 8201 W. Broad Street, Henrico. The confirmation lists the airport address and a phone number for Hertz. There is no way to contact Thrifty and speak with a person--the number is only automated help. The representatives at the W. Broad office were very helpful and compassionate but I do not want this to happen to anyone else.

We rented a car at the Thrifty car rental in Philadelphia on 4-15-26. They tried to give us a car with brake problems. My spouse refused to take the car that they tried to give us and we did get another. We traveled to NJ to go to Atlantic City and received a tire warning. We stopped at a gas station that was getting ready to close for lunch and was told that the tires were not filled with the proper air. The tire in question was tested for any punctures and there was not one. Tires were not checked and filled properly per the attendant. The attendant filled the tire with the appropriate amount of air and we were on our way. What if we had a blowout? The female that worked the front desk was excellent and when she was told about the brakes, she informed the staff.

Unprofessional Handling of a Simple Request. I had a horrible experience calling Thrifty customer service today. I was trying to find out the security deposit amount for a car rental at Providenciales International Airport since it is missing from their website. The representative, Zoey, refused to help and told me to search online. When I requested a supervisor, she left me on hold for six minutes, came back to say a manager named Rhey would call me back, and then hung up on me mid-sentence. She didn't even take my name down for the callback. This level of customer service is completely unacceptable.