Thrifty Car Rental Reviews

I reserved a vehicle a month before arrival at PDX airport. At the counter, I was told that the car category I chose online was not a real option (they didn't "carry any") and that they only had ONE vehicle, which was an upgrade (a Ford Expedition) for $1950 more after I already paid ($2200+ for the full reservation period). The two staff members stated that "this happens all the time" that this non-existent category is booked (an SUV comparable to a RAV4). You can imagine how flabbergasted and disgusted I am that you can make a reservation well in advance with no specific vehicle assigned.

On the 27th of October 2025 while traveling from crystal river Florida the car we had rented on the 3rd of October from Dulles international airport started surging and all electrical systems would go out and then come back on while driving. Roadside assistance was great in organising an exchange. However after having to divert to JAX from our original route for the exchange with instructions to go to Hertz rental counter. Upon arrival at the hertz counter a car was exchange car was allocated to us immediately, this was great and we thought no problem we are back on the road. Once we located the allocated car we found a car that was inappropriate for our luggage needs and was considerably smaller than the original rental.

I rented a 7-10 person van (with picture) for 6 of us & luggage. When we went to pick up vehicle they gave us a 7 person hatchback with no trunk room for all our luggage. They didn't have our van, i showed them picture from confirmation email. We had to take taxi to & from which incurred added costs! Then i returned & asked if they can waive gas charge for our inconvenience of wrong vehicle as we were just under full & they said no. Charged us $46 for 1/8 gal of gas. Will NEVER use Thrifty again. Staff was very rude!

If I could rate them zero or negative stars I would. Run… Don’t walk… Anywhere else. In fact, you’d be better off walking than renting a car from Thrifty. Total “bait and switch” fraud! I reserved a compact car months in advance for 2 people. When I arrived was told I rented a 12 passenger van! HELL NO! I was not driving a 12 passenger van with 2 people on a sightseeing trip all over UTAH! The gas would have cost a fortune. Forced to upgrade just to have a car late at night. Charges that hit my credit card were DOUBLE what I was shown on the credit card authorization screen. The people/company are CROOKS.

I have given a 1 because l can't put a minus 10. I got a toyota camry on 14 july. Took detailed pics that showed scratches and dents at detroit location. Returned the car on the 15th and on time. They took an additional 150 from account because l had caused scratches on the car. I sent them my pics which showed more dents and time stamp. Kept emailing @Tifanny and Roxanna the accident managers but my money wasn't returned and my emails stopped receiving a response. They are cheap but will end up paying more for damages you didn't cause. Use them at your own risks. THIEVES.

The person that help me made 3 unauthorized charges and was not happy because I had a really good deal on my reservation, the total amount of my reservation was $146.88 and they charge me $347, $506 and 852.15. This is clearly a fraudulent transaction by him, it was with Thrifty but it was closed and they send me to Dollar because they are the same.

Stick with a more reputable company and away from Thrifty. This has got to be one of the worst companies I have ever rented from. I rented a 12 person van online from Expedia 2 months in advance (since the model has adequate trunk space for storage). When I arrived at the facility, they added $1000 dollars of fees on top of the Expedia price I agreed on. They claimed that the Expedia insurance may not cover it and I needed their insurance to cover the vehicle. After feeling there was no other option and being pressured, we paid it to find out they didn’t have the 12 person van. Only the 15 person one with no trunk.

Not worth it in any capacity. Brought back a black Suburban with 102,924. Was told I caused this damage pictured. Checked the vehicle out at 12:30am with no inspection under zero light. Dirty vehicles.

Apparently we needed an upgrade despite pre-paying and booking exactly the car we were given. So $2500 later (on top of the $2500 we had already paid) we were on our way - begrudgingly and after a full day's travel we were too tired to argue. Which is part of their plan I am sure. Phone calls afterwards were useless - no concept of service at all. I’m not done yet - but for your own sanity, stay away.