Thrifty Car Rental Reviews

On October 3, 2024 I went to pick up a rental car at Mercedita airport. Melanie told me the only reservation under my name was canceled. I told her I cancel that reservation but I have a new reservation that I did over the phone with Thrifty customer service. She told me was no other reservation she offers to give me a car but the total was way too much compare with the original price. She was able to offer me and affordable price. Melanie went above and beyond to help me. Thank you Melanie for a great experience. They need more people like you.

I took a recent trip to Las Vegas. I usually use SIXT and rent a 5 series BMW. The price was staggering. I booked a Ace Car Rental and then read the reviews (off airport property) and bailed. I booked a Premium car from Thrifty at the last minute... Paid upfront at one fourth the price of SIXT. Got to Las Vegas and took a bus to the Rental Car Center. It was 22:00 and I was tired after a 5 hour flight. Got to the counter and waited less than 5 minutes. I was greeted by a delightful lady at the counter. The process was fast and direct and she directed me out the door to a outdoor pick up counter. There I met Rowena and Terry...the night shift.

I have rented from Thrifty several times. I usually only rent from them as a last resort. Typically you are treated disrespectfully and frankly very rudely. This time though was such a breath of fresh air!! Marquisha was the representative at the window. She was absolutely wonderful!! This was the first time in several years that I left there not feeling angry. I hope they have more people as kind and caring working there in the future!! People like her will improve their ratings. Way to go Thrifty for hiring her. Don't lose her, she's amazing!

Rented an electric vehicle recently. The attendant was impatient and off-putting. The $500 deposit was steep, but it was promptly returned when I returned the car. The shuttle service to the airport offered by Thrifty was a great help and the driver was friendly. The car ran fine, but charging stations weren’t readily available, and it took a long time to charge the vehicle. I will not rent an electric vehicle ever again. Overall, the rental was satisfactory, though the charging issues were a significant inconvenience.

It was a breath of fresh air to rent with Thrifty for the first time. It was our first time traveling to Las Vegas and we used the Thrifty car rental located at 7135 Gillespie Street. Greg was the attendant who helped us with the rental and the transaction was smooth. Thanks for making our first time trip to Vegas a great one

I have been renting cars for 30 years and never experienced anything like this. I had a reservation for a car and when I got to the Thrifty Car Rental place in Las Vegas they make you wait in line with people who did not have a reservation. It took an hour and a half to get a car and not even the one I had reserved. I took it just to get out of that hot garage. I called later and returned the dirty Camry they gave me. I had a reservation for an SUV. Then spent another hour getting what I originally reserved. I feel bad for the employees because it’s not the system they put in place. I would advise not renting from Thrifty.

Rented a 2024 polestar from Thrifty Tampa. Interior wasn't clean although I didn't really care as I always wipe it down when I arrive at my destination. However, on the drive to my destination roaches came out of the dash. I arrived to my place and called customer service. They ordered me an Uber to Sarasota airport to get a different car and towed the polestar (which they charged me 227$ for). Arrived at sarasota airport and got pushback from the desk clerk which eventually gave me a Tesla. Again. Roaches came out the vents. Just disgusting. I would not recommend this company at all. They didn't even reimburse me for time out of my vacation swapping cars and dealing with their roach infestation issue.

We just had the worst experience at the Thrifty Rental at the Denver airport. Picking up a car took way too long because they didn't know how to manually enter a license they had trouble scanning. When we returned the car, there was an issue. The employee refused to give us his name. The manager - Angela - was highly unprofessional. She was rude and extremely confrontational (just a miserable experience). Avoid this company!

I rented a car from the website Orbitz.com on 7/22/24 choosing Thrifty Car rentals. The trip was from July 31st to August 5th. I also purchased the hotel rooms and flights and had no problem with those merchants. I prepaid the entire car rental amount that day using a visa debit card. The car cost was $458.00 and purchased 3rd party insurance also from Orbitz.com for $60.00. Upon arriving to Detroit, I received a link to pick out my car prior to going to the car depot to pick up the car. I tried the link but it did not work. Once I arrived, I was told by the Thrifty representative the reason the pick your car online via a link that did not work was because I used a debit card.

The worst customer service ever! On Sept 8th we returned the rent a car at the Calgary airport. Soon after takeoff I realized I left my very expensive glasses in the car. I spend hrs trying to get help and I got nothing. I even paid their recovery company 35 us to locate them. The glasses were priceless to me as I received them from someone who is no longer alive. Beyond disgusting that someone decided they should keep them. I hope karma takes care of the rest!!