Consumer Complaints and Reviews
I recently booked a flight and car rental for my daughter and her fiance who are both in the USAF. The rental cost me $350 for 4 days. When they went to pick up the car, they were charged an additional $300 due to the fact that the driver was 24- not 25. So obviously you can protect their lives, just not rent a car!!! On top of it all- they received a $125 charge on their credit card. $35 was for one toll they had to go thru. The rest was additional "admin" charges. Customer Service was NO HELP. I asked to speak to someone in a higher position- she told me that she was the highest that it goes.
I booked a car online at Thrifty.com using my debit card using the prepay option. When I tried to pick the car up I was denied because I didn't have a "major credit card", my debit card is a MasterCard. After 9 calls to Thrifty Car I will have to wait up to 20 business days and then could be denied a refund of the $309.01 that they took from my account at the time of booking.
A friend and I rented a car to drive from Miami to Orlando and while the car was comfortable and came without issues the charges for our 6 hour rental were another story completely. While at the counter the agent had no problem encouraging us to get insurance we didn't need but failed to mention to us that the Orlando airport is remote and has no gas stations nearby and we should be sure to stop at the first available one along the way or there will be a charge of $9.99 USD to fill the tank, had we been made aware of this we would have surely taken the option of prepaying at pickup, but again none of this was discussed.
Upon returning the car at Orlando airport the agent closed the bill and charged us over $120 to put back 3/4 of a tank of gas. When we attempted to speak with the agent about the gas cost he told us we would have to go into the airport and speak with the people at the desk. We checked into our flight and proceeded downstairs to the Thrifty desk to sort out the bill and we were told that the agent that took the car in closed the bill and we would now have to deal directly with the agents in Miami.
Upon arrival back in Montreal and a phone call to Thrifty the best they could do for us was to cut the bill down to $60 US which is still a ridiculous amount of money to be charging to fill a Jeep Cherokee in Florida which would have been $35 at the most, even less as there was a quarter of a tank in it when we dropped it off. I feel like I was hijacked by these people without the gun. Beware when renting cars that the rental companies charge you more than four times the cost of gasoline at the pump if you return it without filling it or prepaying the cost of the fill up at the time of pickup. I wish I had known this before I rented, would have saved me a lot of money and headaches trying to sort it out.
When taking my rental car in LA office, I was asked to sign on the digital screen for the 540$ deposit, which I did and ask when I would get this back. The nice lady told me it was just in case I did not return the car, which in the end was false because when I returned it in SF, they charged me 468$ of additional insurance that I apparently signed for on the digital screen (which was never written). I tried to dispute it but they say in SF they can't do anything because not the same office. Since then, they just answer my emails saying that I signed the digital screen so they will not refund me. DO NOT BOOK with THRIFTY as they are thieves!
Checked into the Orlando airport, we had pre-booked our vehicle through RBC Avion. We asked about the prepaid toll option, inquiring if it was just charged as you use it? She laughed and said "No, it's $11 a day." I then asked her if it was worth it as we were travelling up the Gulf Highway and she told me there were tolls on ALL highways. Left the airport, drive through TWO tolls on the way out of Orlando and never saw another one for TEN DAYS, until we returned to Orlando. And I mean, we traveled. Crystal River, Destin, Atlantic Beach, St. Augustine.
Called the toll-free and they told us to take it up with the agent at the desk. When we told her what I wrote here, she said, "But did you go through a toll?" I told her that we had been mislead about tolls on every highway. She then said that there are some tolls that you might not see, like a board across a highway. I knew then there was no arguing with her, you can't fix stupid. She offered to refund our money but then each till we did go through would be considered a ticket and could possibly impede us from driving again in Florida. Never again, Thrifty.
How do I know I can trust these reviews about Dollar Thrifty?
- 763,773 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I reserved online and picked up my car from the LAX location. I bought the extra insurance and the prepaid gas. When I dropped the car off, I was charged $17/day for the insurance instead of the $11/day I was told it would cost; I also was charged an extra $10 for pre-paid gas (BTW I returned it with half a tank, so they really made extra on me). When I phoned to resolve this, I was told the prices the agent gave me were estimates; I explained that he did not say they were estimates; in fact quite the opposite. I was put on hold and disconnected 3 times. After spending an hour trying to resolve the extra costs, I gave up. I suspect that Thrifty counts on people not checking their receipts and that they regularly inflate prices.
First time rented a car with Thrifty for 3 days from Orlando airport (Thrifty rental record # **), and returned to the same place. It took *** 2 hours and 15 minutes wait time *** in the line on 04/07/17 1:00 AM in the Thrifty airport car rental front-desk, before I get my turn. After waiting patiently for so long asked if I can get a free upgrade if any vehicles available. The front-desk person first hesitates, and then says yes upgrading me from sedan to midsize apologizing for the long wait time... So far so good.
I declined Loss damage and roadside assistance when the front-desk person asked for them during checkout.. But still some charges show up in the authorize screen for me to sign before checking out. I inform her that I have paid for this rental already online through my airline, and expecting to pay only the taxes and the gas. And when I ask her what those charges are about? She responds saying something to this effect *** DEPOSIT TOWARDS THE RENTAL *** and tells me that "NOTHING TO WORRY ABOUT... AND THOSE CHARGES WILL BE BLOCKED IN YOUR CREDIT CARD BUT WILL NOT BE CHARGED." I believe her words and "E-SIGN THE CONTRACT" and walking away with the paperwork and the car...
When I return the car, the service personnel who records the mileage hands me with $241 bill which included several coverages which I did not authorize. When I asked him about it. He says "DON'T WORRY ABOUT THAT... THAT AMOUNT WILL NOT BE CHARGED... IT SHOWS UP AS SOME KIND OF DEPOSIT." I walk away peacefully to board my flight only to notice 2 days later that my card was charged for $142 additional towards ***$112 - TOWARDS Loss damage and roadside assistance*** WHICH I DENIED DURING CHECKOUT, and "$30 TOWARDS upgrade" which was told I am not charged for.
When I call the customer service about this, I get routed to 3 different number and after waiting on the call for 20 minutes, I was told that I have **SIGNED UP A CONTRACT FOR THE Loss damage and roadside assistance AS PER MY RENTAL AGREEMENT.** WHAT A SCAM... I cannot forget that fat lady's face who lied to me while checkout from Orlando airport terminal B ON 04/07/17 3:12am LOCAL TIME. If your company is telling you to do this kind of scam, rather go find a new job elsewhere. This is sick... Never experienced before...
By the way - I would blame it on me booking a Thrifty or a Dollar brand when I had several other reliable choices which I had used in the past. Not sure how these companies are getting away with such scamming... Pay a dollar more for your rental to keep away from scammers like these. I am would be posting the same in my social media for awareness to help others with these brands!!!
Run as fast as you can to another car rental company. DO NOT PREPAY! If your car rental company uses CarTrawler for their customer service and prepay ... just run faster! I spent over 6 hours today, talking to people using at least 7 different phone numbers with one company in the Philippines, where 3 people hung up on me for asking questions. Also I received a fraud alert from my bank as the prepay services use a bank in Dublin. None of this information is on the Thrifty website. And calling 1-800-334-1705 the Customer Service for Thrifty, I was told to go to the Customer Care section of the Thrifty website. ONLY PROBLEM - THERE IS NO CUSTOMER CARE ANYTHING ON THE WEBSITE, ONE CANNOT EVEN TYPE IN A SEARCH BOX.
I will also be leaving this message for HERTZ GLOBAL HOLDINGS as they own Dollar and Thrifty now. I was a BLUE CHIP when it was Thrifty and you could call the local rental office. Giving one star is highly overrating Thrifty. I will be posting this message on every review website I can. Unfortunately this is what happens when our American companies rent out their services to less expensive foreign contract labor, their customers get less and pay more. And you will NEVER see a refund so NEVER PREPAY and NEVER USE THRIFTY. One star average on this site--I am in the majority opinion here. NEVER USE THRIFTY.
I rented recently in Orlando, Florida. The clerk offered the toll pass. I said no. He went into a sales pitch. I told him I was recently in a rental car on this route and it was no trouble to pay the tolls. He began the pitch again. I told him add it. He said no. I again told him, "Add it and I won't need deal with the tolls." He said OK. After I pulled out I wondered if he added it. I tried to find a way back to ask. It was busy and I had trouble maneuvering and gave up when I noticed the Sun Pass in the window. It was great to ride through the tolls, I decided I would always buy the pass. Now I have two separate bills for tolls and administration fees. Stated on the bill is "as a courtesy you will incur a maximum of six administrative fees." There are six on one and seven minus 1 on the other. A total of twelve! I NEVER would have ridden through the tolls if I had known the clerk did not add the pass!
Fraudulent activity - Tampa Intl. Airport: Arrived Tampa AP and waited in line for over 1 hour to pick up a rental car booked and paid for via/Spirit ticket package. Agent (PATRICK) was surly and passive/aggressive. Very slow to process the reservation w/a big attitude. Added 1 additional driver and TOLD him we would not pay for anything more. Returned to Tampa AP to return the car. Garage attendant give us a bill for an ADDITIONAL $708. Thank goodness for on-site agent (JEAN). Unapproved charges were removed from final bill. Do agents earn commissions for adding unapproved charges to car rentals? Business travelers may not pay attention or be in too much of a hurry to complain and agents get away with it... because Thrifty is not paying attention. JEAN stated that PATRICK has 'done this before.' Why does PATRICK still have a job?
I rented a car in Orlando, Florida to drop off in Miami airport. The car stopped twice and I lost my flight to Argentina. I had to pay US $399 to get the next flight. They just gave me US $50. Later I saw my credit card resume and they charged the rental car on my credit card when I already paid with cash because they told me that the credit card was no found. For that reason I had to paid with cash, so they charged me twice. I wrote many emails for the double-charged and they didn't answer. Very bad service and no responsibility with the client.
I rented a car from Thrifty at Phoenix sky harbor airport. Waited 30 minutes to speak to agent and additional 10 minutes for paperwork. At the end of the process he asked if I'd like to add an additional driver but never mentioned an additional expense for it. Imagine my surprise when I returned the car and I got an additional charge for 69.36 for additional driver. I reviewed my receipt when I returned home, multiple areas were highlighted in yellow showing charges and deposits but not the additional driver, I was never told of the charges! I called customer service and Karleshia ** become very rude as soon as I told her why I was calling. She flat out refused to issue a refund or let me speak to a supervisor. She even hung up on me. DO NOT RENT FROM THRIFTY!
When I arrived in NH rt 93 exit 11 imagine my surprise when I saw a cash lane 1.00 toll. I was not in the right lane to get to the cash line in time, and was also puzzled because I was told they did not have a cash lane. So I used the paypass instead because I did not want to incur a 15.00 fine each time like I was told.
I contacted Thrifty after arriving in New Hampshire stating that there were indeed cash lanes and I would like a refund of the 47.96. They stated that they would look into it. However I was told since I used the pass (4 times = 4.00) I am responsible for the cost of the paypass. I do not find that fair. I was lied to, that is why I purchased the pass because I truly thought that I need it. I am not done fighting these charges. I will contact my credit card company, the BBB, and anyone else I think that can help me. At this point it is more about principle than the money.
Upon arrival to the counter to pick up our car, we were directed to a kiosk where we communicated with an agent via phone and computer screen. She told us that if we used a mastercard, they would hold $350. Also tried to up sell an additional driver for $13.50, but didn't mention that was per day. I used to work in the rental car business so I knew to ask if it was a one time fee or per day. We declined. Didn't ask for our confirmation number and proceeded to show us a contract for just under $200. I reserved it for a total price of $120. Only after I questioned it, did she fix it, and very reluctantly. Picked out our car and took pictures of minor damages since there was no one in the lot to check it over with us. Small crack in windshield and minor marks and scratches in 2 areas.
We had to be at the airport at 4:30 am when it was time to return the car and decided to call customer service to make sure someone would be there at that time, as well as the shuttle would be running. Was assured 2 times from 2 different agents that they are open 24 hours. Got to the rental at 4:00, and building was completely black, no one around not even in the lot. Drove to enterprise and they told us to go to the Dollar counter since they are the same company. Maybe one of the customer service reps should have mentioned that. Got to the Dollar counter, stressed and rushed. 2 agents, neither spoke English very well. I mentioned the minor damage and they said not to worry, they were only concerned about large dents. I will be watching my receipt. Our experience with this company was the worst I've ever had. Will never rent from them again and will tell everyone I know to not rent from them.
THRIFTY appears to be a subsidiary company of HERTZ RENTAL CAR. We recently took a trip and booked our airfare, hotel, and rental car through Expedia. When we picked up our rental car in Houston, we were asked if we wanted toll coverage ($12/day for 3 days). Knowing we would be on the interstate, I agreed. We were also told we needed to pay a deposit and it would be returned when we returned the vehicle. I reviewed my bank account today and saw that we were charged $111.00?!? When I called to inquire, I was told I consented (by signature). I signed a screen (I assumed consenting to the verbal items discussed with the agent). I asked to speak with a supervisor. I was told to call back. After three calls to Manila, I was told I couldn't speak with a supervisor, and there was NO RECOURSE, since there was "a signature". CAVEAT EMPTOR!
I had Booked my Car Rental via Expedia with a cost of $307.98. I arrived to Pick up my Vehicle at LAX 5440 W CENTURY BLVD. The agent went on to Say it was a horrible idea to Rent a Bigger car. I said "well there is only I and two little girls. No need to do that". He went on to say, "oh it will only be 2-3 Dollars the most". (He probably gets a Commission or bonus. Who knows.) Then he says "so you don't want Insurance", I said no... This is why I also said no while I was booking through Expedia.
Now that I am back THRIFTY CAR RENTAL BILLED ME TWICE... for this extra perks!! It is my word against the Clerk... I specifically said I did not want a bigger car rental and NO INSURANCE!!! SO INSTEAD OF PAYING $307.98 MY TOTAL BILL NOW IS $624.59!! After reading all these reviews... I wish I would have taken my business somewhere else. I asked if I could talk to a supervisor or Manager. I was told NO... They don't have any!! Biggest con-artists I have ever dealt with!! Never again!
I had reserved a rental at this place thinking I got a good deal. I got there earlier than my reservation time. The employee told me I couldn't pick up the rental early because I prepaid. I was lost, a reserve is a hold regardless off the time and this wasn't specified on the website. So the employee told me to fill out to become a rewards member, that way he could get into the reservation and let me rent early and it charges you $1 for that.
Then he proceeded to tell me "oh I understand you have a credit card however, it's a MasterCard so we have to treat it as a debit card and do a $250 hold." I told him I didn't recall reading that on the site. He turned the computer all the way around so I could see this all the way at the bottom of the screen, very tiny then the rest of the writing. He apologized and I said that was fine. I by no means am going to max out my card for a rental when I needed to do other purchases.
He told me to contact customer service because I prepaid. In a nutshell Thrifty refused to refund my money back to my card because I should've been aware that they discriminate for visa versus MasterCard but in bigger writing it said debit a deposit. Nonetheless, I could see maybe taking a percentage but to take all a person's money and I did not get the vehicle is bad business. And I'm reporting them to BBB.
I just came back from a week-long trip and discovered that Thrifty charged me an additional $170 for insurance - after I declined insurance coverage! I carry extra insurance for rental cars (it's only $5/month), and always decline coverage. When I called Thrifty to object to the charge, they said that it was a valid charge as far as they are concerned. The customer service agent said it is my responsibility to review the contract and declined to take action.
As it happens, the rental agent at the counter was unable to print the contract. After several tries, she went to a different station and returned with the contract folded and in an envelope. She asked me to sign on an electronic screen, and I did so assuming that she had done her job correctly. When I asked for a receipt upon returning the car, I was told that I would have to get in the very long line at the rental counter to receive a receipt. Rather than miss my flight, I decided to forego waiting for a receipt. I discovered the incorrect charge only when I checked my credit card company website. The unauthorized charge, the absurdity of making a customer wait in a long line for a receipt, and the refusal to acknowledge their error mean that I'm out $170, and they have lost a customer. I strongly recommend that others use another rental company.
A friend and I recently rented a car from Thrifty. Our pickup location was Dallas Fort Worth Airport. The Thrifty agent tried selling us what I have now been told are "vertical up charges" for pretty much everything! Upgrade car type, toll fee, insurance, extra driver etc... We agreed to the second driver charge and the pre-paid toll fee since the agent insisted the only way to exit the airport was thru a toll and that our final destination would require tolls. We also had a lengthy discussion about insurance, we DECLINED the insurance. I did not look over the paperwork since I assumed the agent would be honest and correctly charge us for what was discussed. Upon returning the car we told the check-in agent we only went thru one toll, she kindly removed the toll upgrade fee ($36).
When I returned home I called Thrifty to inquire about these extra charges I noticed on my bill. There was an insurance charge and insurance taxes on my bill. I told the customer service agent we had declined insurance but we were charged. Thrifty customer service said there was nothing he could do about the charge. The Thrifty representative also told me that counter agents are required to offer 3 "Vertical up charges"! I then asked if they get commission based on the up charges and he said "yes"! So bottom line... The Dallas agent tried to sell us every upgrade imaginable and when we declined she deceitfully put us down for insurance! What bothers me even more is the Thrifty representative in customer service told me it was my fault for not reviewing my bill before leaving the counter. DISGUSTING AGENT AND CUSTOMER SERVICE. I WILL NEVER USE THRIFTY AGAIN!
We rented an SUV through Hotwire online and then the SUV was to be available at the Thrifty counter at the Jacksonville Airport Feb 15, 2017 - Feb 23, 2017. We arrived and filled out the paperwork as normal and sent to the kiosk with the paperwork. Got there and the actual vehicle we were given was a Ford Fusion. Not even close to an SUV as it said on the paperwork. My husband then had to walk all the way back into the airport to try to resolve the issue only to be told if he wanted that SUV that was available, it would cost double what we were originally told. NO WAY! So we were stuck! To us as consumers this is being duped! Hotwire lures you in and Thrifty sticks it to you. We will never book a thing thru Thrifty again and furthermore we are warning all of our family and friends.
I made vehicle reservation Thrifty but the site transferred me to Car Hire (CarTrawler) and after my arrival to pick up the car, I was told they cannot rent me a vehicle and I asked why and the customer service representative at Thrifty rental desk said he doesn't know why. I ended up renting a vehicle from Alamo. It has been two weeks and I still didn't receive my refund amount of $79.80. I called CarTrawler customer service 855 454-9316 and I was asked to send them a copy of driver license and credit card statement.
I made the payment online using my credit card and why they just refund the amount directly to my credit card instead of asking me driver license and credit card statement. To me this is super SCAM tactic. I asked to talk to a supervisor but I was told will take 48 hours the supervisor to call me. Are you kidding ME? I'm giving them 1 star because it's requirement. They don't deserve a star at all. This is ridiculous. Please do not use this company or make prepayment.
After 8 hours of traveling, I waited in line for hour and 40 minutes. The customer service guy at the San Juan Puerto Rico airport was unfriendly and rude. Probably because he was the only one there and the line was really long, not my fault! Finally, when I got to the counter he said he needed to go to the bathroom and I said ok, (I was been really understanding). When he decided to come back and started my process he told me "because you are paying with debit card you have to pay insurance" (that was after the tolls charge). He make me mad because I should be able to pay with whatever payment method I want, he should said "Our policy blah blah blah", but instead he blame me for paying with debit card?!!!
It's crazy I said, "I know for fact in Puerto Rico you don't have to pay for insurance since the laws are different there and the government is the one that provide insurance so all the cars are already insured". So I ask him to swipe the card as a credit instead of debit, and he was starting to get ugly and snapped at me when I stop him and said I don't need that, just want to know what is the difference to pay with a debit and a credit card. Anyway I told him to do it. They end it up charging me $560.00 and the price online was $185.00. The car has a hole under one of the mats that you can see the insulation. Lol. Never will rent a car from that people again! If you visit Puerto Rico there is Target rent a car which I heard is a better deal!
I booked online for a rental car from Thrifty. I went the next day to pick up said car and was told I couldn't have it because I do not have a credit card. They had no problem taking my debit card for the deposit as soon as I booked it. Now they refuse to refund my $95.88 saying I canceled the day I was to pick it up. I didn't cancel. They refused to let me have it. Not every person has a credit card. This trip was for a family emergency and I certainly did need the extra stress this caused me. Trying to reach someone to talk to is a nightmare. I feel like I was scammed! Never again will I use or recommend Thrifty or CarTrawler.
Took a flight to Fort Lauderdale for a trip to see a family member who was in hospital, used these thieves services and will never again do so. Watch your bill. 4 day rental booked with insurance for 65$ turned into 300$ more. Huge rip off. Upon return of vehicle I was accused of smoking in vehicle when I wasn't. Went to talk to manager and of customer service. They were very obnoxious and rude and said if car smelled like smoke you were smoking in it which funny thing is I am a non smoker and was handed a 300$ charge for this. Called their corporate office. Same attitude as their workers behind desk. I highly suggest going to another rental service even if it's a couple bucks more. Also avoid Dollar rentals as well they are the same company. Avoid at all cost if you value your hard earned money only to be scammed by trash.
I recently rented a car in Alabama and Florida from Thrifty. I had read about the Florida License plate tolls and asked the person at the counter how to handle those. She seemed confused and finally said something to the effect of "Oh, we haven't heard anything about them, they must not be doing that right now." Of course I did not believe her, and on the entire trip to Key West I very carefully only went through toll booths at the "Cash" lanes. Apparently there are a couple of places in Florida where you don't have this choice because I got 3 charges of $1.32 each on my car. No big deal, right? Wrong! I just got an invoice from Thrifty for not only the $3.96 for the tolls but an "Administrative Fee" of $15.00 per fee, for a total of $45 in fees on top of the tolls!
Trip Advisor has a very good article on these tolls in Florida. Turns out most other rental companies do NOT require you to opt in. Coverage is automatic. Even if I HAD opted in, it would have cost me $9.00 per day for the entire rental, even though I only had these tolls on ONE day. Several other companies charge as little as $3.95 per day, and ONLY on those days where you actually incur a toll charge. In my opinion, this is an outrageous action by Thrifty. They should enroll a person automatically, and a more reasonable charge for this service is indicated. Never will rent from them again.
On February 12 at approximately 9:30 PM I arrived at IAH in Houston and picked up a prepaid Thrifty rental that I had booked through Orbitz. I stopped by the counter in the rental car center. After an average to moderate wait I gave the agent my drivers license and credit card and picked up the rental paperwork. I was told to go up to the garage and pick up a car from the full size lane.
I picked up a Buick model, loaded my luggage and drove to the gate. At the gate the attendant again asked for my drivers license and credit card. She mumbled something about how I wanted the basic correct? After a long wait the agent began writing something on my windshield with soap. She said she couldn't rent me that car. I asked why and she said it was due for an oil change. I had to back up (now there was a line behind me) and pick up another car.
The only car left was a Chevy Cruze with almost 40,000 miles on it. I transferred all my belongings to the Cruze while hoping I forgot nothing in the dark. I checked out with the second car. At no point was I told any charges would be added to my prepaid rental. I returned the car at around 11:00 AM on Friday, February 24 at IAH. At first there was no one around to check in the car. Finally a lady with the portable unit showed up. She printed a receipt and I said this was a prepaid rental. Again she said nothing about any additional charge.
After arriving home I checked the receipt in detail and discovered that I had been charged any additional amount of over $168 for LDW. I never was told during the entire rental process that this was being added. I later called the Thrifty Customer Service line and the agent said that I had signed for it and I had to pay it. Eventually she said she could refund 50% of the cost. I said that was not a satisfactory offer. I left a complaint on the Thrifty web page and all they said was that since the LDW was on the contract I am stuck with it. They said they are sending me a $50 gift certificate towards a future rental. I will never use it.
I suspect that Thrifty employees are given incentives to sell high profit margin items like insurance. I always decline the insurance because I am covered through my own insurance and through additional coverage on my business VISA card. I think this amounts to a deceptive business practice that preys on hurried travelers rushing to get to their motel or catch a flight.
Updated on 3/19/2017 - I wanted to followup on my experience with Thrifty Car Rental. After contacting Thrifty via their web complaint for I received an answer that they would not refund my payment for extra insurance but that I would receive a gift certificate good for $50 towards a future rental. My certificate arrived this week. The first thing I noticed was that it had an expiration date of June 30, 2017. So I have only 3-1/2 months to use it. It sounds like they are betting that I won't use the certificate. They would be correct. I considered it to be an insult.
Thrifty Car rental charged my credit card $250.00 cleaning fee. This is an outrageous amount to get some dog hair vacuumed from the back of the back seat. Other than the dog hair, the car was returned in excellent condition. I was told by the manager that it is the company policy and fee.
The monkeys working at the Thrifty Car Rental in Aruba are nothing short of complete idiots (Tatiana, Lisette, and some other guy)! These thieves are the most incompetent, unfriendly, dishonest people I have ever run across in my world travels. NEVER RENT FROM THEM! They have no concept of customer satisfaction or manners. They're rude and don't care that they're working in a paradise, where people want to go there to get away from life's stressful moments. Also, these idiots don't seem to realize that tourism is their #1 source of income for their economy. They cheat you out of gas money and credit card transactions and don't care what you have to say about that.
I filled up my full size van with the same amount of gas that was present when I took the van and was told that I had under-filled. I told them that this is the exact spot where I saw the needle when I took it and they did not change their minds. After asking to see pictures of when the van was taken on the first day, they showed me and the before/after needle on the gas gauge was identical. Yet, they still charged me for gas nonetheless. In the process of me discussing this issue with them, I had heard THREE different people arguing with the Thrifty Car rental employees that they specifically requested that their credit card not be charged because they were paying for their rental through cash. Yet, they were still charged and refused to reverse the charges. DO NOT RENT FROM THRIFTY!!
I rented a car on 2/16 from Thrifty LAX and the attendant told me I was OBLIGED by the State of California to get SLI or LIS (Supplemental Liability Insurance) coverage, which doubled the price of my rental. I was hesitant, as I had already read that no coverage was mandatory in CA and not only that, my credit card covered all my car insurance, but he INSISTED, saying he was not allowed to rent me the car without that coverage. Tired from a 14hr flight, I unwillingly paid up and drove off. A few days later, speaking to a friend who's an attorney, he told me SLI is NOT mandatory in CA and that they should have never forced me to pay for it, let alone lie to my face in order to get more money. Do not fall into this trap! And DO NOT RENT FROM THRIFTY!
I rented a car at the Miami airport in early February 2017. The estimated fee was about $70 for a 36 hour period. The agent offered me add-ons at the desk, including a toll fee. I had no idea if I needed this, but the agent led me to believe that if I didn't choose it, I would have to go through some complicated process to pay tolls and that tolls would be everywhere. So, I wound up paying $20.00 for a couple of dollars in tolls. Much worse is the fuel charge. I understood that if I brought the car back with a less than full tank I would have to pay a fuel charge. This did not concern me because most companies charge to fill up the tank more or less at market price. The Thrifty/Dollar agent failed to point out that I would be charged $10.00 per gallon! With gas in Miami about $2.50 per gallon this is just a complete rip-off. I would never again rent from a company again exploits its customers like Thrifty/Dollar does!
Lauren FixAuto & Finance Contributing Editor
Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.
Part of Hertz Global Holdings, Thrifty Rental Car has more than 1,000 locations in 77 countries. It focuses on serving cost-conscious consumers and business travelers.
- Best-rate guarantee: Renters may book on one travel site, only to find the same terms on another site at a lower price. When booking on the Thrifty website, the absolute lowest price on all rentals is guaranteed.
- Airline loyalty program: Thrifty Rental Car partners with airline rewards programs to offer miles or points for every rental.
- First-time rental guide: The first-time rental guide on the Thrifty Car Rental website walks customers through how to make a reservation and what to expect.
- Contact: Call or email Thrifty Rental Car during normal business hours for fast service, or use its urgent contact line in the event of an emergency.
- Loyalty program: Blue Chip Rewards loyalty program comes with benefits like shorter lines, faster reservations, faster drop-off services and members-only discount offers.
- Get more for less: Pay for a compact car rental and get something larger with the Wild Card rental. Any reservation with a Wild Card is guaranteed at least a compact car, but it may be upgraded at no additional charge.
- Best for Vacationers, business travelers, temporary workers and those with cars in repairs.
Compare Rental Cars
Thrifty Car Rental Company Profile
- Company Name:
- Dollar Thrifty
- Year Founded:
- 5330 E. 31st Street
- Postal Code:
- United States