Thrifty Car Rental Reviews

On October 3, 2024 I went to pick up a rental car at Mercedita airport. Melanie told me the only reservation under my name was canceled. I told her I cancel that reservation but I have a new reservation that I did over the phone with Thrifty customer service. She told me was no other reservation she offers to give me a car but the total was way too much compare with the original price. She was able to offer me and affordable price. Melanie went above and beyond to help me. Thank you Melanie for a great experience. They need more people like you.

I took a recent trip to Las Vegas. I usually use SIXT and rent a 5 series BMW. The price was staggering. I booked a Ace Car Rental and then read the reviews (off airport property) and bailed. I booked a Premium car from Thrifty at the last minute... Paid upfront at one fourth the price of SIXT. Got to Las Vegas and took a bus to the Rental Car Center. It was 22:00 and I was tired after a 5 hour flight. Got to the counter and waited less than 5 minutes. I was greeted by a delightful lady at the counter. The process was fast and direct and she directed me out the door to a outdoor pick up counter. There I met Rowena and Terry...the night shift.

I have rented from Thrifty several times. I usually only rent from them as a last resort. Typically you are treated disrespectfully and frankly very rudely. This time though was such a breath of fresh air!! Marquisha was the representative at the window. She was absolutely wonderful!! This was the first time in several years that I left there not feeling angry. I hope they have more people as kind and caring working there in the future!! People like her will improve their ratings. Way to go Thrifty for hiring her. Don't lose her, she's amazing!

Rented an electric vehicle recently. The attendant was impatient and off-putting. The $500 deposit was steep, but it was promptly returned when I returned the car. The shuttle service to the airport offered by Thrifty was a great help and the driver was friendly. The car ran fine, but charging stations weren’t readily available, and it took a long time to charge the vehicle. I will not rent an electric vehicle ever again. Overall, the rental was satisfactory, though the charging issues were a significant inconvenience.

Worst car rental experience of my life. Booked a rental car weeks ago, got off the plane today to find out they had no cars available. We were told, "Oh well try another company" as the attendant went back to playing on their phone. Expedia May market them as the “cheapest” but you will be extra in the end.

Thrifty car rental in April 2025 from San Diego Airport rental car conglomerate. The reservation we had made online was lost. We decided to rent on site. Big mistake. We were kind of stuck. Thrifty employee was very "nice"and offered to give us his employee discount. We were told that our costs w/o that would be $700 plus for 5 days but with his discount, he could get it down to a little over $500. We went through the option of gas prepay, and rejected that option. Nothing was mentioned about extra insurance and we were not asked to accept or deny that. We were then told to initial a section that was just "a formality" that I could not even read.

I really don't know what led me to Thrifty but it was certainly not price. I used this service at Myrtle Beach. Customer service at pickup desk was horrible. I was the only customer so I wouldn't say there was any obvious work pressure. There was no welcoming vibe and every single question asked was met with a brick wall. This seems to be a culture at this location because I also had questions on the return leg and was just met with hostility, blowing my questions off when I queried the way their contract was worded. They assume every customer should know that "overdue" refers to 3 days (which is not an industry standard) and no grace period is given for return. Entrepreneurs invest so much effort to stage and keep a business running while some employees do nothing but sabotage those efforts.

Reserved via Cheapoair and had a fixed rate. Thrifty then charged me 400$. They are IMPOSSIBLE to reach. They are a fraudulent company. Stay away and if you go ahead and rent and have an issue good luck as they don't answer the phone and don't want to serve their customers.

Waited 45 minutes to even speak to a representative to check in and pick up our car, was told we were going to have to wait another hour for our car after our scheduled pickup time. In addition the representatives at the counter try to push their crappy overpriced insurance on you after you've already paid. You'll end up saving money and time just going with a more reputable company.

Thrifty was our fourth car rental on vacation. We thought we were denying additional insurance coverage, like the other rental companies. However, we denied ANY coverage & didn't realize it for 4 hours when we finally received the digital agreement. Within the first hour we experienced a rock chip. We wanted to make it right after realizing we didn't have coverage. However, they charged us $707.15 total for the damage.