Thrifty Car Rental

Thrifty Car Rental Reviews

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Overall Rating1.2 out of 5
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Thrifty Car Rental Reviews

ConsumerAffairs has collected 1,408 reviews and 1,806 ratings.

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Page 1 Reviews 0 - 10
Customer ServicePriceStaff

Reviewed Sept. 20, 2023

Was quoted one price and once I returned the car they added another 600.00 to my bill. Called the local Thrifty and they diverted me to a manager named Lisa, that was beyond rude. We won't ever Rent another vehicle from thrifty, Hertz or Dollar. Highly recommend to Not Rent from Thrifty Car Rental at Wilmington International Airport.

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Reviewed Sept. 19, 2023

We were talked into buying a collision waiver at $32/day. I had a no-fault accident with a driver who had passed out, jumped a center strip and drove into my path of travel. I tried to avoid the collision. But was hit on the driver side rear quarter panel. Police report determined I was not at fault. But now Thrifty/Hertz wants my insurance to pay for this accident.

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    Customer ServiceCoveragePrice

    Reviewed Sept. 18, 2023

    Beware with this car rental company, I am outraged and very disappointed, to say the least. I rented a car in Germany for 19 days, booking via The car I received was smaller than what I had ordered, (Fiat Mini as opposed to VW Polo), and the cost was more than double of what I had booked. When picking up the car in Landshut, Germany, I was forced me to pay extra for insurance, although the initial contract said that when paying by credit card, theft and liability insurance are covered by my card. This is not the first time I have rented a car, and I have never encountered such insidious tactics. The extra insurance cost amounted to 333 Euros, the rental was 317 Euros. When corresponding with Thrifty by email they asked for minute details about exactly what it is that my credit card company would cover, and when providing these details, they stopped responding.

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    Reviewed Sept. 15, 2023

    When picking up our car rental in Miami, the worker failed to tell us that the toll pass was $15/day and not $15 our entire stay. Additionally, they charged us double our initial payments after booking over Expedia. The company would not refund due to “additional services” that were not named. Avoid this company.

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    Reviewed Sept. 14, 2023

    I prepaid to reserve a vehicle from the Detroit location, but when I showed up to pick it up, the women at the desk (who was very dismissive and unprofessional) asked for a $500 deposit and a to run a credit check. None of this was mentioned when I made the initial pre payment, and my plans were seriously altered because of this. DO NOT BOOK WITH THIS COMPANY!

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    Reviewed Sept. 13, 2023

    As numerous others have complained, I also was deceived into the CDW. I specifically declined when I rented the vehicle. I was never once asked if I wished to purchase their ridiculously overpriced coverage. I have fully prepaid and the l rep advised there was a temporary deposit and had me sign. They later used this as justification for denial when I put a dispute on the card. Instead of just working with Capital One, they started repeatedly billing. I had purchased third party insurance from Allianz and I also had coverage with my own collision insurance carrier and had no need of the Hertz coverage. To avoid, know Hertz owns Thrifty, Dollar, and Firefly.

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    Customer ServiceSales & MarketingPricePunctuality & Speed

    Reviewed Sept. 12, 2023

    We reserved and prepaid for a car through Expedia and when we arrived in Las Vegas they told us there would be a deposit of $450, shocked but went ahead with this. The local rep asked if we needed an extra driver and since we had four adults I thought sure. I asked if it would cost more and she said only the deposit was needed. No extra cost. We used the car for three days and returned it full of fuel. Fast forward 5 days and less than half of the deposit is returned. I'll called Thrifty and asked why and they said there was additional insurances and fees. I explained none of this was disclosed at the time of the rental and they basically said tough. If you do rent a car here make sure you completely understand that they ARE going to charge you additional fees. Total scam in my opinion.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 12, 2023

    I endured a wait of almost two hours to receive the rental car, only to discover that it was not the vehicle I had reserved. This inconvenience compounded the exhaustion I was already experiencing after a lengthy flight. The protracted wait at the rental counter was entirely unexpected, and by the time I finally acquired the car, I was thoroughly fatigued. To my dismay, upon reviewing the receipt on the fifth day of the rental, I noticed an unauthorized charge of $132.90 for a vehicle I had not requested. Despite making multiple attempts to contact customer service, I found it impossible to connect with a human representative. This entire experience has been nothing short of abysmal.

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    Customer ServiceContract & Terms

    Reviewed Sept. 12, 2023

    The car was fine--but the customer service was impossible to engage with and gave me the complete run around. Everyone told me to talk to someone else about a contract issue--no one just gave me an answer. I called 20 different times during the rental, went back to the airport, called after the rental was complete and still no one just gave me a straight answer. Will never rent with them again.

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    Verified purchase

    Reviewed Sept. 11, 2023

    I was book SUV -Class intermediate SUV total price $229.00. They gave me KIA Electric. I was not agree. They changed me to Toyota RAV4. When I received my receipt by Email they charged $517.06. It said upgrade charged from (intermediate SUV to RAV 4).

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    Thrifty Car Rental author review by Lauren Fix

    Part of Hertz Global Holdings, Thrifty Rental Car has more than 1,000 locations in 77 countries. It focuses on serving cost-conscious consumers and business travelers.

    • Best-rate guarantee: Renters may book on one travel site, only to find the same terms on another site at a lower price. When booking on the Thrifty website, the absolute lowest price on all rentals is guaranteed.

    • Airline loyalty program: Thrifty Rental Car partners with airline rewards programs to offer miles or points for every rental.

    • First-time rental guide: The first-time rental guide on the Thrifty Car Rental website walks customers through how to make a reservation and what to expect.

    • Contact: Call or email Thrifty Rental Car during normal business hours for fast service, or use its urgent contact line in the event of an emergency.

    • Loyalty program: Blue Chip Rewards loyalty program comes with benefits like shorter lines, faster reservations, faster drop-off services and members-only discount offers.

    • Get more for less: Pay for a compact car rental and get something larger with the Wild Card rental. Any reservation with a Wild Card is guaranteed at least a compact car, but it may be upgraded at no additional charge.

    by Lauren Fix Auto & Finance Advisor

    Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

    Thrifty Car Rental Company Information

    Company Name:
    Thrifty Car Rental
    United States