Thrifty Car Rental Reviews

On October 3, 2024 I went to pick up a rental car at Mercedita airport. Melanie told me the only reservation under my name was canceled. I told her I cancel that reservation but I have a new reservation that I did over the phone with Thrifty customer service. She told me was no other reservation she offers to give me a car but the total was way too much compare with the original price. She was able to offer me and affordable price. Melanie went above and beyond to help me. Thank you Melanie for a great experience. They need more people like you.

I took a recent trip to Las Vegas. I usually use SIXT and rent a 5 series BMW. The price was staggering. I booked a Ace Car Rental and then read the reviews (off airport property) and bailed. I booked a Premium car from Thrifty at the last minute... Paid upfront at one fourth the price of SIXT. Got to Las Vegas and took a bus to the Rental Car Center. It was 22:00 and I was tired after a 5 hour flight. Got to the counter and waited less than 5 minutes. I was greeted by a delightful lady at the counter. The process was fast and direct and she directed me out the door to a outdoor pick up counter. There I met Rowena and Terry...the night shift.

I have rented from Thrifty several times. I usually only rent from them as a last resort. Typically you are treated disrespectfully and frankly very rudely. This time though was such a breath of fresh air!! Marquisha was the representative at the window. She was absolutely wonderful!! This was the first time in several years that I left there not feeling angry. I hope they have more people as kind and caring working there in the future!! People like her will improve their ratings. Way to go Thrifty for hiring her. Don't lose her, she's amazing!

Rented an electric vehicle recently. The attendant was impatient and off-putting. The $500 deposit was steep, but it was promptly returned when I returned the car. The shuttle service to the airport offered by Thrifty was a great help and the driver was friendly. The car ran fine, but charging stations weren’t readily available, and it took a long time to charge the vehicle. I will not rent an electric vehicle ever again. Overall, the rental was satisfactory, though the charging issues were a significant inconvenience.

It was a breath of fresh air to rent with Thrifty for the first time. It was our first time traveling to Las Vegas and we used the Thrifty car rental located at 7135 Gillespie Street. Greg was the attendant who helped us with the rental and the transaction was smooth. Thanks for making our first time trip to Vegas a great one

AVOID THRIFTY CAR RENTAL at ALL COST..... because if there is even a tiny hiccup in the rental process, YOU WILL BE OVERCHARGED and ABUSED. I rented a car through one of THRIFTY's established 3rd party contractors (WISECARS)... Paid a large down payment ($700+) to Wisecars at time of rental.... and then Paid the full balance due ($380+) directly to THRIFTY at the time of rental. Other than waiting for over 90 minutes to get an available car, the remainder of the rental went well. BUT - LOOKOUT - Much to my shock, nearly 90 days after the completion of my rental... THRIFTY processed a FRAUDULENT charge of over $600 to my credit card, for the reason that they claim to have not gotten their entitled payment from Wisecars. No warning, no request for authorization, just a pass-thru charge... because they are too stupid, disorganized, and/or lazy to use their corporate clout to go after a contracted payment from one of THEIR ESTABLISHED AUTHORIZED PARTNERS!!!!

Thrifty Car Rental was easy to book and now I understand why. The ease of getting customers in leads to the lack of service especially the customer service you will receive. I had to cancel my booking because of a cancelled trip and when I tried to retrieve my funds that was another story. I was told because I cancelled weeks before the rental date that it would be no problem. That was the first lie. After calling several times and being lied to each time that my refund would be taken care of, I finally got the story of no refund. It took from 01/01 to 02/03 for someone to tell me they were never going to refund me. Horrible customer service. I will never use this company or its affiliates again.

When I am told to check in early and “skip the line” only to show up and there is no car!!! How does a company continually get away with this!!! It’s a breach of contract. They also started my rental when I got through the line I was supposed to skip; which means I paid for 90 minutes of rental while sitting in their waiting area!!! Unbelievable.

This review is more general and not specific to any one location. I reserved a car of a specific class, but they did not have it available. As compensation, they issued a voucher for future rentals. However, the voucher turned out to be useless. It was issued at Seattle Airport, and when I tried to use it at the Thrifty location in Fort Lauderdale, I was informed that it was only valid at the Seattle location. Unbelievable!

My flight got canceled traveling from Washington D.C. (Dulles International Airport) to Lancaster, P.A. I had to rent a vehicle to get to the conference. I reserved a vehicle a Jeep to get back and forth to the conference. However, the Thrifty location at the airport told me that I needed a credit card instead of a debit card, which I left at home. I had to pay a $500 deposit on top of the rental charge which was $128. I was due to return the vehicle on Jan. 20 which is the same day as my flight. However, a NATIONALLY ADVERTISED snow storm came through and it was 6in of snow, which charted unsafe conditions to drive.