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The team at Thrifty at Kansas City International Airport is world class. My reservation is always ready when I arrive and the counter folks are the nicest people in the business. I travel extensively and Thrifty is by far my "go to" rental car provider.
My husband and I reserved a car in the airport in Puerto Rico. When we got there they told us they did not have any cars left and referred us to Hertz, who was more expensive. But the biggest complaint is that immediately after they told us that they did not have a car for us the 4 customers behind us that happened to be ** got a car. I did approached the clerk in the front desk (Jolian) to ask her how they had cars for them and not us and she was very nasty and rude.
After that I contacted the manager Jesus ** and it's been over a month and I am yet waiting to hear from him. I also contacted the customer relations when I got back to the mainland and after a few weeks their answer to my complaint was completely unrelated to the original complaint. I am in the midst of taking further action but meanwhile, be aware, they treat people depending on the color of their skin. A reservation means nothing to them. They do not care if you do not have a car once you get to a foreign land. DO NOT trust them with your rental reservation.
My husband and I recently rented a car from Thrifty from the Denver International Airport. Noticed a sign at check-in that said all CO tolls are automatically assessed via license plate number. We asked the desk agent how this works with a rental car and she advised that CO tolls don't take cash, but not to worry, all Thrifty vehicles have a toll pass and they simply pass the toll fee through to us. She didn't tell us anything about the $15 PER TOLL administration fee Thrifty would charge us on top of the toll fees. We received a bill from Thrifty for cost of the tolls $21.80 plus 5 administration fees totaling $75! Absolutely outrageous! When I called after receiving their notice their third party "rental fine" collection company advised that the admin fee was described in the fine print of the rental agreement and if we wanted to avoid it we should have contacted the Colorado Express Toll and driven there directly to purchase an Express Toll pass.
I prepaid a rental using a debit card. I arrived to pick up rental. The kiosk stated I needed to have a credit card. I stated because they took out money I assumed they would process it by holding 350 or 15% of my rental in my bank account. They showed me local rules although it should have been stated upon taking money off my account in the first place. The kiosk could not refund me. I called customer service, had communication issues several times. The last one from the (312) 843-5786. He stated they would not refund me due to not following the procedure and bringing a credit card. I stated because my debit card was accepted and that in the print on the website did not include California as one of those states. He said he did not care. And they had to hold the car. I am missing out on my mother's 60th bday due to this greedy company.
Thank you so much again! We had many issues because of lost documents and invalid Credit Cards, but the so very helpful rental car advisor, Pamela, worked with us through all those issues and found the greatest car for my sister and me! We would be lost without her, so thank you again for your services Pamela! You are the best! We highly recommend renting a car there!!! 10 Stars!??
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So I recently rented a car through Thrifty, and went through Trivago or one of those sites to get the best deal. Like you'd expect, they give you a price per day and an estimated cost of the rental, which is a lot more than the per day charge, which is expected because of taxes, etc. I booked the car with my credit card, and got a confirmation from Thrifty. I picked up my rental at Thrifty, returned it to Thrifty, and got a bill from Thrifty which was in line with the price estimate from when I booked. I get the credit card bill, and lo and behold, I didn't rent a car from Thrifty after all. I apparently rented from CarTrawler, and Thrifty essentially charged me the same amount of the quoted rental for gas and taxes.
Now I've got a bill from CarTrawler and a bill from Thrifty, making my rental double the cost I expected. I was on the phone for 20 minutes with Thrifty, but "read the fine print" was pretty much the answer they gave. My wife just had a near identical experience with Dollar. AVOID DOLLAR, THRIFTY OR ANY OF THE RENTAL COMPANIES THAT DEAL THIS WAY.
Upon arrival I was not told they did not carry a jeep, given another car I had to figure out the controls. Error message of "maintenance needed" which they claimed "was normal" on dashboard. After an additional error message ("maintenance tire" appeared over the steering wheel I requested a fix of the problem. Told I had to sign form stating if they found damage to the tire, I would be responsible. I refused to sign and the rental car was taken back. The inconvenience was really intolerable as I was in town to celebrate my 50th high school reunion and spent most of my time worrying about this rental car.
This is the second time that I have rented with Thrifty. This time we were in Los Angeles, I have to give them props. I stood in line for only about two minutes before I was at the counter picking up the car. The only issue I had was once we returned the car and waiting on the bus to take us to the terminal. Two buses pulled up to take a large group of us to the terminal, but only one driver would allow us to board the bus. The other rude driver would not allow anyone on his bus, or provide an explanation. He then watched as we all crammed into the other bus before he left with his empty bus. This guy is sorry and should not be dealing with your customers.
Arrived at Phoenix Sky Harbour after an 11 hour flight. I had a confirmation email showing the deposit I had paid and the amount outstanding. I was told that this information was irrelevant and there was a further amount to pay, a very large amount. I was traveling alone and felt I was being completely taken advantage of, at one point there were 3 men all telling me different things, I was tired and upset. I booked the car through the Thrifty website but according to the desk they do not allow direct bookings and they are all through an agent and that is the reason for the discrepancy? I did not get the car I had requested. I feel they were totally dishonest. I would not recommend them. I would never use them again. Dreadful service.
No matter how much you search online you will never find me giving a review like this about any place. This people lied to us and swindled us out of $183. The woman claimed it was just a "security deposit". She pointed out how the receipt said it was an "estimated" cost which would only be incurred if we damaged the vehicle. I pushed back and told her we don't need it, she was nasty and disgusting back to me. Turns out that this was was not a "security deposit". It was some ** insurance. We told her multiple times we don't need insurance since our credit card covers car rentals. She tried to sell it to us but I guess she just went ahead and lied about it. Of course, their customer support team didn't give a single crap. She didn't apologize or try to remedy the situation. What a bunch of nasty people. As someone who runs customer support organizations I was absolutely blown away.
When my mother died, my husband and I wanted to make sure that my young adult, niece and nephew would be able to attend their grandmother's funeral in North Carolina - so we decided we would drive from Rhode Island to make sure that happened. I made a reservation with Thrifty - asking to pick the car up at 9 pm. We requested a car large enough for 4 and was told a midsize would be suitable.
The only car available when we arrived was completely unacceptable. Cramped, uncomfortable and small. When I asked about making other arrangements with Thrifty. I was told that because there was the one car still available in my category, there was nothing they could do. They pointed out that it was late and all the other cars had been taken. I pointed out that I had reserved for that hour AND there were 5 other car rental companies at the next counters and if there was nothing Thrifty could do, I would simply have to void our contract and rent from another company. They said there was nothing they WOULD do. This was after asking the women at the counter to call a manager.
I walked 10 steps to the Budget counter and got a car that was exactly what I had asked for from Thrifty - for the same price. Thrifty, you had other cars available and yet you made an awful situation worse. Thank goodness there are other companies that do what you do, far more efficiently and much better. I was at a loss - both literally and figuratively that evening - and facing a 9 hour drive. The inefficiency of those "helping" me could not have been worse.
WORST RENTAL CAR COMPANY EVER. Do not rent from them. While vacationing in Florida, I encountered unmanned toll booths where you toss change into a receptacle and I didn't happen to have any change. Too bad. Dollar loves this, though, because they'll try to charge your credit card hundreds of dollars after they pay about $3.00 in tolls. THEN, you don't discover this until your credit card refuses to pay these exorbitant fees. And it isn't until you go to rent another car about a year later that you learn you've been put on a 'Do Not Rent' list. Indefinitely. Don't rent from Dollar or Thrifty. In other words, don't use Hertz. Each rental car company is not an individual company. They are owned by Hertz. The best rental car experience I've had has consistently been Enterprise. They are also the only company that lets spouses both drive without charging a dumb, greedy fee for it.
This happened in Florida. They charge $9.99 processing fee for $1.00 each toll road, some of them I did pay at the automatic boots. Also one of the toll road only $0.60 they still charge $9.99 processing fee. During rental processing they did not mention anything like this or offer to rent transponder. Any of you still want to use this company I wish you good luck.
Horrible experience. Do not pre-pay for a car through Thrifty Car Rental. If you do not have a credit card and are using your debit card you could be denied a car. Why couldn’t they have let me know that before I travelled a thousand miles? I was stranded without transportation. Told me I had to go through CarTrawler to get my money back. Now they won’t give me all of my money back. It’s a rip-off.
After 3 terrible experiences I will never rent from Thrifty/Dollar ever again. I book cars for my company all the time and I had a reservation for one of my reps in St-John's Newfoundland, but the person booked in St-John New Brunswick. My rep landed and they had no more cars available. The entire province is sold out for a festival and they did nothing to accommodate me despite having made the mistake. So frustrated!
Do not rent from Thrifty, Dollar or Hertz. They are all the same company and all terrible customer service policies designed to extract extra money from you and add on ridiculously high charges. I inadvertently forgot to refuel as I was in a hurry. This is not so unusual but when I asked the return person to allow me to go get duke they directed me to the manager. They will not allow you to leave once you arrive at the garage. They charge 9.99 per gallon for this oversight and you may be trapped with this if you are in a rush. All of their fuel policies are designed to add value for them and take more of your money for little to nothing in return.
They also want to charge me $80 when I extended my rental. I called to extremes this and avoid a charge and this charge was not on the ticket I was given but hidden away on a page I did not sign and these are charges for which I had not agreed to pay. Another attempt to take money from paying clients and abuse them to raise income for the greedy corporate overlords.
Then I went to talk to the manager. Truly incompetent guy so I started recording him on my phone. Not sure if they have a policy on this but the guy refused to say anything once he knew he was being recorded, not even the name of his manager. He has a smug and arrogant smile on his face but refuses to do his job and service his customer. They want to charge me $723 for a two-week rental. Adding over $200 in unauthorized charges. I called corporate customer service and they don't seem to care much either. Not sure if this will get resolved but beware of companies with such low ratings. There is a reason.
Reserved and prepaid online (to save money) at IAD. Counter personnel were friendly enough but wouldn't use the debit card I had paid with. Went through rental procedure adding insurance, which I knew would add some additional cost. Was given a quote 4 times higher than prepaid amount. Changed options and was given a new lower quote and guarantee that was all I would pay. Service was good and friendly at pickup and return and car was fine. Get to looking at paperwork and don't see credit for prepay and ended up paying well over 3 times initial online price. Contacted customer service about an overcharge and got 'sorry for any misunderstanding but we have the papers with your signature and no adjustment will be made'. Obviously I'll never rent from them again and I'll inform the many people I know that rent cars to steer clear of them.
We rented a car from Raleigh Durham airport for 3 days and when we returned we had violation notices for non-payment of tolls. For a $9.18 toll charge we were charge $90 in administrative fees. No one ever told us that one we needed to bring our EZ pass and when we got the car the agent never told us that we needed to purchase the toll package or we would be charged these fees. When I called I was transferred to numerous rude representatives who were not helpful one bit and after an hour and 35 minutes I finally was able to talk to a supervisor who was not helpful at all and told me they would only reduce the fee to $45 and when charged it was actually $47.97. I have never dealt with such incompetence. I will never use Thrifty again and I will make sure I spread the word on their deception and horrible customer service. Shame on Thrifty!!!
When I went to pick up my rental that I had prepaid by debit, they denied me at the counter. They run a credit check and I have fair credit. So then they denied me a refund. No car, no refund. They do not disclose what their "acceptable" credit is anywhere on their site. It just says you must meet their criteria. Kind of a blind shot in the dark?! I will never rent from them again and I am passing the word on. They are NOT a good company.
Thrifty Car Rental is very deceiving and dishonest. Rented a car in Ft Meyers through Southwest Airlines online rentals. When car was picked up it was $433.74. The quote on our email was not over $290. I questioned the lady about it and she said it was all the taxes. She never told us it was for some insurance that we did not need at all. Having to be at our destination by a certain time we thought we could get it straightened out upon our return, but after pleading with them on two occasions they stand by deceiving senior citizens. We signed a contract and that's that. They made a fool out of us. Just don't want anyone else to be taken advantage of.
Have made THREE phone calls to Thrifty as to why my credit card was charged $101.22 MORE than what was told to us at check in. After talking to three incompetent customer service people I still have no answer. Do not rent from this company. They have no right to charge unauthorized charges to anyone's bank card. Will be taking the route of disputing it with my bank. Shame on you Thrifty.
I went online to Thrifty.com to look at available cars for rent to take my family on vacation. I saw a nice van and it had a pay now option or pay later. If you paid now it was 100 or so dollars cheaper so I got my debit card out and paid the 652 it asked for and it showed that I would have to pay 182 at the time of pick up. So the day comes for pick up and I go in to rent my car and they tell me I cannot pick it up because I do not have a credit card and they recently changed their policy on accepting debit cards only if you have a flight scheduled.
I asked for my money back that I paid them and they gave me an 800 number. I called the 800 number and they said they could not return my money unless I could prove I had a flight scheduled. I asked to change the name to someone else who had a credit card and they said because I paid they could not change the name. Worst service ever, worst company ever, I don't care how much cheaper they are. I will never do business with these thieves again.
We rented a car with Thrifty. The car was dirty, but OK, but customer service was absolutely horrible. When we first got the car, we had to argue with an employee for an hour and a half, they kept begging us to spend more money. They also told us we could switch primary drivers when the driver we wanted arrived, which will be important later. Later on, we had another relative join us on our trip, and we wanted to make them primary driver. We went back to the rental, and tried making them primary driver instead of who we had who was not best suited for driving. They said it was against their policies, that they could only add him as second driver for more money. The person we worked with the day before said that we could replace the primary driver, the next day they said they could not.
The lady apologized because the person we worked with was still in training, and the correct policy says the primary driver cannot be replaced, a second driver can be added on the same car for double the money. She did not accommodate for us because of the original mistake like good customer service would do, she was greedy and just wanted more money for her business. She did not care about customers. She apologized but did not offer to replace the driver because of the misunderstanding or at least give us a discount, she argued with us until we were forced to add another driver for more money.
The person paying was furious, as now they had to pay double the money after they had been told they did not have to pay a fee to swap drivers. Not only that, but we have worked with Thrifty before, and they have let us switch primary drivers free of charge, breaking no policies. This Thrifty basically lied to us about policies and did not accommodate for THEIR OWN mistake, forcing us to pay double. When a company makes a mistake, they should be honest and accommodate for the customer. Thrifty did not care, and they basically lied to us and made excuses to squeeze all the money out of their pockets for THEIR mistake. Honestly, I don’t know what the truth was about their policy, but we still should not have paid that much money. We even threatened to get another car with another company, and she said the other companies were the same way. I don’t know who to trust. Either way, We will not be working with Thrifty again.
Rented the car from Rentalcars.com with complete insurance from their partner Rentalcover.com: "You have full protection. You will be offered other insurance at the rental desk. Don't pay twice!" But this did not help at all. To get the car I had to take their unrequired insurances (without this I would have lost the originally paid sum and was obliged to have a car). Together with fees etc. I was charged on top of the original rating of 320 $ another 350$! Instead of the SUV rented I got a 2-wheel-drive car for a rental car an old one. At least it worked. Upon returning the car I was asked to pay 390$ instead of the original 350$ ("we have forgotten something"). Thrifty in the DomRep: "You won't like it." After holidays I questioned Rentalcars.com. After an initial mail they closed their answer with "We are sorry to not be able to dispute any further this matter." Experience with Rentalcars.com: not a good one, neither.
Went to ORD to pick up Thrift rental car. Wait in line took 45 minutes, wait for the car to be driven up was 30 minutes. One lady told me I was lucky, she was there 2 hours as Thrifty double rented her car. Car itself was good with no problems. Declined PlatePass Tolling option thinking there would not be the PlatePass transponder in my car as the lady at the counter told me I could pay the tolls myself. I paid my tolls online and via coin all except 2 which PlatePass picked up for a total of $2.80 and $1.90 only because the PlatePass I thought was not there picked them up and prevented me from paying online.
Thrifty charged me $32.92 for these tolls. When I called the customer service agent to complain she was indifferent and so kindly offered me an option to pay $15.00 for each toll plus the toll. $32.92 would become $15 + $15+ $2.80 + $1.90 or $34.70. I asked her to just poke me in the eyes to make me feel better. Such great customer service. Hidden fees of $28.22, I hope someone starts a class action lawsuit as long as Thrift pays and stops cheating people that is all I care.
I rented the car through Booking.com and was given a price quote. When I went to pick up the car there were over $100 worth of data charges that the clerk had said were completely explained on the website. When I told him that those charges were not on the website he basically called me a liar. I was out of time so I had to go ahead with the car rental and it end up costing me about $125 more than what I was planning on.
We were driving from Dubuque, Iowa on our way to Chicago O’Hare Airport when the engine started to have problems. We were approximately 109 miles away from Chicago. I called Thrifty’s customer service number and explained that an engine light was on and the car was overheating. It was suggested that I pull over and wait until the engine cools which we readily complied. I opened the hood of the car to check if there was any antifreeze which there wasn’t. Thrifty’s customer service stated that I should find a place that sold antifreeze and they would reimburse me. We were in a rural area near Stockton, IL where there are no gas stations or stores nearby which made purchasing antifreeze impossible. We drove a little further in pursuit of antifreeze when the engine stopped running completely. We pulled off on an exit and contacted Thrifty’s customer service to alert them that the car the engine had failed and we were stranded.
Our biggest concern was that we were going to miss our flight back to New York. When I inquired to Thrifty’s customer service people “what would happen if we missed our flight?” The response was beguiling and disappointing. I asked Thrifty’s customer service numerous times who would be responsible for paying the $200.00 per person ($400) fee for changing our flight if we missed our scheduled departure and each time Thrifty’s customer service claimed they were NOT responsible for this and we would have to go to the Thrifty at the Chicago O’Hare Airport for any resolution. Therefore, it was clear that Thrifty Car Rental was unwilling to assist us despite being rented a faulty vehicle that broke down in the middle of nowhere.
Thrifty customer service claimed they were going to send a tow truck to pick up the car and find an alternative for us to get to Chicago O’Hare Airport. Thrifty customer service decided to contact a Lyft car service for the ride to Chicago O’Hare Airport. We received a text message from Lyft that a car was ordered and patiently waited. However, it occurred to me that Lyft would not be able fulfill the order because of the logistics. I once again contacted Thrifty’s customer service to explain the dilemma. Thrifty customer service explained that I would just have to wait but, they would call Lyft and a local taxi service to procure a driver that would be willing to take myself and my son to Chicago O’Hare Airport or approximately 109 miles from our location.
I suggested that there was an Enterprise Rental Car company about 12 miles away and we could rent a car from them and Thrifty Car Rental could reimburse me however, Thrifty customer service nixed that idea and claimed that I would be personally responsible to the payment of a rental car from Enterprise despite the fact it was Thrifty’s car that broke down.
At this point, we were concerned that Thrifty would jeopardize us from missing our flight and I contacted Thrifty customer service yet again to find out the status of the Lyft or a taxi driver and they stated that they were unable to procure a ride for us from Lyft or a taxi to Chicago O’Hare Airport and claimed that the tow truck driver from Alber Towing & Recovery (tow ticket #134305) would be willing to drive us to the airport. Considering that Thrifty was unwilling to allow us to rent another car or unable to provide a ride, we had no other choice but to ride all the way to Chicago O’Hare Airport in a tow truck with no air conditioning or seatbelts. Frankly, I could care less if the truck didn’t have air conditioning but, not having a seatbelt for my 17 year old son is another matter. Not only is against the law, not to wear a seatbelt in the state of Illinois, it’s dangerous.
After loading into the tow truck we drive approximately an hour and twenty minutes to Chicago O’Hare Airport and thankfully arrive safely and made it on time for our flight. However, if we did not decide to take the tow truck option and put ourselves in danger by doing so, we would most likely have waited in perpetuity, missed our flight, forced to pay additional fees for changing our flight and forced to pay for the rental of another automobile and possible a hotel. All of which, Thrifty Rental Car was unwilling to assist or compensate in any way. After arriving home safely, I contacted Thrifty Rental Car because they authorized another charge on my credit card because they claimed the car was not turned in.
In sum, Thrifty’s customer service was lackluster and hapless at best. They were unwilling to answer simple questions such as “who would be responsible for the additional fees for changing our flight times due to their automobile breaking down?” We had no choice but to ride 109 miles in a tow truck as Thrifty Car Rental was unable to provide a viable alternative solution such as rent another car from Enterprise Rental Car. (Only because they would not pay.) However, Thrifty Car Rental was willing to place myself and my son in danger by riding in a tow truck without a seatbelt. (We alerted Thrifty of the aforementioned.) In the end, Thrifty Rental Car took no responsibility and was little to no help. I would be remiss to say that their customer service was one of the worst rental car experiences ever. In the future I will do my best to avoid Thrifty Rental Car and their parent company Hertz.
Stay away from Thrifty Car Rental at all cost. Rented car from Thrifty at Cleveland airport - no inspection of car which was of very poor quality - exterior and interior damage. When I returned, I received two notices of tolls owed totally $2.00 with an additional $30 administrative fee. I wrote them a letter - received zero response. So, they charged it to my credit card without my approval. No explanation of where the tolls occurred. Very unprofessional and dishonest company, as well as unethical. SAVE YOUR MONEY! Very poor experience with this company - never again.
We will NEVER rent from Thrifty again. When we picked up the car, they didn't do a walk around. All we did when we left the lot was drive to the hotel. As soon as we got to the hotel I noticed a dent in the front fender. We took pictures to show it was there. They are now trying to make us pay for a pre-existing dent that was there when we got the car. Unbelievable.
I booked my rental through HOTWIRE which I only paid $110.60 for 4 days, I went to pick up my car. I was told that I had to pay $145.00 because of taxes and fees even though I had already paid taxes and fees through Hotwire. Long story short they told me if I wanted to add their expensive $29.00 dollar per day insurance, I say NO!!! I will use my State Farm insurance and plus I already purchase a $9 dollar per day coverage. They said, "Ok, no problem, go ahead and slide your credit card and sign."
I never got any form or contract to review before signing, next thing I know when I checked my bank statement I was charge $137.00 for their stupid insurance and when I call customer service they said I signed a contract and there is nothing they can do but they can email me a copy. I will never recommend Thrifty to anyone, you cannot trust a company that will add services to your booking even though you tell them no. You can tell them everything you want and they will make you believe that's what you are agreeing to when you slide your card and sign. Don't waste your time or money with this THRIFTY FRAUDULENT COMPANY.
Dollar Rent A Car expert review by Lauren Fix
Part of Hertz Global Holdings, Thrifty Rental Car has more than 1,000 locations in 77 countries. It focuses on serving cost-conscious consumers and business travelers.
Best-rate guarantee: Renters may book on one travel site, only to find the same terms on another site at a lower price. When booking on the Thrifty website, the absolute lowest price on all rentals is guaranteed.
Airline loyalty program: Thrifty Rental Car partners with airline rewards programs to offer miles or points for every rental.
First-time rental guide: The first-time rental guide on the Thrifty Car Rental website walks customers through how to make a reservation and what to expect.
Contact: Call or email Thrifty Rental Car during normal business hours for fast service, or use its urgent contact line in the event of an emergency.
Loyalty program: Blue Chip Rewards loyalty program comes with benefits like shorter lines, faster reservations, faster drop-off services and members-only discount offers.
Get more for less: Pay for a compact car rental and get something larger with the Wild Card rental. Any reservation with a Wild Card is guaranteed at least a compact car, but it may be upgraded at no additional charge.
Best for: Vacationers, business travelers, temporary workers and those with cars in repairs.
Thrifty Car Rental Company Information
- Company Name:
- Dollar Rent A Car
- Year Founded:
- Formerly Named:
- Dollar Thrifty
- 5330 E. 31st Street
- Postal Code:
- United States
- (918) 660-7700