Thrifty Car Rental Reviews

Was quoted one price and once I returned the car they added another 600.00 to my bill. Called the local Thrifty and they diverted me to a manager named Lisa, that was beyond rude. We won't ever Rent another vehicle from thrifty, Hertz or Dollar. Highly recommend to Not Rent from Thrifty Car Rental at Wilmington International Airport.

We were talked into buying a collision waiver at $32/day. I had a no-fault accident with a driver who had passed out, jumped a center strip and drove into my path of travel. I tried to avoid the collision. But was hit on the driver side rear quarter panel. Police report determined I was not at fault. But now Thrifty/Hertz wants my insurance to pay for this accident.

Beware with this car rental company, I am outraged and very disappointed, to say the least. I rented a car in Germany for 19 days, booking via expedia.ca. The car I received was smaller than what I had ordered, (Fiat Mini as opposed to VW Polo), and the cost was more than double of what I had booked. When picking up the car in Landshut, Germany, I was forced me to pay extra for insurance, although the initial contract said that when paying by credit card, theft and liability insurance are covered by my card. This is not the first time I have rented a car, and I have never encountered such insidious tactics. The extra insurance cost amounted to 333 Euros, the rental was 317 Euros. When corresponding with Thrifty by email they asked for minute details about exactly what it is that my credit card company would cover, and when providing these details, they stopped responding.

When picking up our car rental in Miami, the worker failed to tell us that the toll pass was $15/day and not $15 our entire stay. Additionally, they charged us double our initial payments after booking over Expedia. The company would not refund due to “additional services” that were not named. Avoid this company.

I prepaid to reserve a vehicle from the Detroit location, but when I showed up to pick it up, the women at the desk (who was very dismissive and unprofessional) asked for a $500 deposit and a to run a credit check. None of this was mentioned when I made the initial pre payment, and my plans were seriously altered because of this. DO NOT BOOK WITH THIS COMPANY!

As numerous others have complained, I also was deceived into the CDW. I specifically declined when I rented the vehicle. I was never once asked if I wished to purchase their ridiculously overpriced coverage. I have fully prepaid and the l rep advised there was a temporary deposit and had me sign. They later used this as justification for denial when I put a dispute on the card. Instead of just working with Capital One, they started repeatedly billing. I had purchased third party insurance from Allianz and I also had coverage with my own collision insurance carrier and had no need of the Hertz coverage. To avoid, know Hertz owns Thrifty, Dollar, and Firefly.

We reserved and prepaid for a car through Expedia and when we arrived in Las Vegas they told us there would be a deposit of $450, shocked but went ahead with this. The local rep asked if we needed an extra driver and since we had four adults I thought sure. I asked if it would cost more and she said only the deposit was needed. No extra cost. We used the car for three days and returned it full of fuel. Fast forward 5 days and less than half of the deposit is returned. I'll called Thrifty and asked why and they said there was additional insurances and fees. I explained none of this was disclosed at the time of the rental and they basically said tough. If you do rent a car here make sure you completely understand that they ARE going to charge you additional fees. Total scam in my opinion.

I endured a wait of almost two hours to receive the rental car, only to discover that it was not the vehicle I had reserved. This inconvenience compounded the exhaustion I was already experiencing after a lengthy flight. The protracted wait at the rental counter was entirely unexpected, and by the time I finally acquired the car, I was thoroughly fatigued. To my dismay, upon reviewing the receipt on the fifth day of the rental, I noticed an unauthorized charge of $132.90 for a vehicle I had not requested. Despite making multiple attempts to contact customer service, I found it impossible to connect with a human representative. This entire experience has been nothing short of abysmal.

The car was fine--but the customer service was impossible to engage with and gave me the complete run around. Everyone told me to talk to someone else about a contract issue--no one just gave me an answer. I called 20 different times during the rental, went back to the airport, called after the rental was complete and still no one just gave me a straight answer. Will never rent with them again.

I was book SUV -Class intermediate SUV total price $229.00. They gave me KIA Electric. I was not agree. They changed me to Toyota RAV4. When I received my receipt by Email they charged $517.06. It said upgrade charged from (intermediate SUV to RAV 4).