Thrifty Car RentalConsumerAffairs Unaccredited Brand
Rent Philadelphia PA Airport - Worst nightmare starting at counter to getting a invoice for toll tag usage after not being informed of policy!! We won't be renting from them again... Once was too much.
Thrifty advertised fraudulent prices and will not honor them, nor take any action. I reserved a Thrifty car for $87 and printed out my reservation. When we arrived in San Jose, Costa Rica, the car cost us $545.64 ($120 of that was for a wifi stick that did not work so well to get GPS navigation)! They refused to honor our reservation price and also made us pay an overpriced cost for car insurance even though we were already covered by our credit card as well as our insurance company back home. We were completely stuck with the car. I voiced my complaints on Thrifty's customer service/complaint email when we returned to the US, but they told me they had no jurisdiction over Thrifty in Costa Rica - even though they publish the prices on their website. There is no recourse and no accountability with this company!
Rented the car to go visit mother and then my grandsons and new great grandson. Car was leaking fluid that I did not want to drive for fear of breakdown. They replaced the car but the amount of time did not allow me to go visit my grandsons for the day allotted them. Refused to compensate me for the day lost. Bad business.
I booked the car online and questioned why it was so inexpensive and was told simply that was the price. I also called Thrifty at the airport in Cancun and was given the same answer. I was told we could pick up the car at the airport, however this was the first red flag. We were shuttled to a Thrifty pickup. The price of the daily rental had changed radically from $16.99 per day to 29.99 per day and this did not include insurance. I did not need most of the insurance as I am covered by my credit card. I was told this did not apply and the insurance brought the cost of the car to $50 plus per day. I was asked for a $3,000 deposit to be put on my credit card, I refused and the deposit was reduced to $300. This took one and a half hours to negotiate. Awful experience, I would never rent from them again, complete bait and switch.
We hired a car from Dollar/Thrifty Car Rental to drive from Miami to Orlando but there was a misunderstanding regarding the fuel arrangements. When we dropped the car off at Orlando airport this was quickly and professionally resolved by the lovely Stephanie **. Companies rarely appreciate that staff who sort out problems with customers are like gold dust. I do hope this is not the case with Dollar/Thrifty. Thank you.
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DO NOT RENT FROM THRIFTY!!! I went to Atlanta this past weekend and had already purchased a rental car through Holiday Cars which took me to Thrifty Car Rental for my vehicle. I had to pay full price up front through Holiday Cars. Go to the desk at the Thrifty cars to pick up my car. Was told to I needed to have a card on file for Thrifty for any possible incidentals that may occur. Then I was asked as a government employee discount I was eligible for an upgrade to a high rated car at no charge and at a lower fee. So now 5 days later after having a hold on my card, this morning I check to see if the hold is off and lo and behold Thrifty has charged me another full price car rental for my upgraded car plus my original price (through Holiday Cars). After talking with customer service and them telling me I signed a contract for the car that they can charge me the price for the upgraded car as well and they did!!!
After going through the contract with billing. I was told I signed up for roadside service along with loss and damage. Which I denied all extra charges cause my insurance will cover any damage but the attendant charged me anyways extra add-ons. Told the counter attendant I needed no extra that the "free complimentary" upgrade was good enough. So get the vehicle and heading out of the rental car center and realize the car has 21 miles til empty on fuel. Call back to Thrifty customer care, was told they were sorry and I could take the car back the same level but may be charged the $9.99 a gal for fuel. My account was suppose to be noted for low fuel and never was. Luckily I was not charged for fuel. But the car was on empty which is pathetic!!!
So in the end I paid full price ($221 for 2 days) from Holiday Cars, and Thrifty charged me $25 less than original full price they were going to charge (original $168, now $143). Total for a 2 day car rental $364. Knowing I had already rented the car Thrifty went ahead and charged me anyways. Avoid Thrifty!!! And to top it off. My credit union has called now saying Atlanta is hot spot for cars theft and fraud. Well Thrifty was the only place I used my debit card, everywhere else was on credit card. And now have suspicious activity on my debit card trying to be used in foreign countries and other places in the US I was not at. Watch your cards and do not use Thrifty!!!
After booking the car in August 2017 for a pick up date of April 1, 2018 we had went to the South Beach location only to find out it had moved. After finally locating the new location, the location was closed and we were unable to obtain our car. We contacted Thrifty on a 30 minute international call, where they also were unaware that the South Beach location was not open and we were told that we could get a car from the airport. This was a 30-40 $ taxi fare in order to pick up a car when I asked if they were going to assist with this cost the answer was no. After discussing our options with Thrifty‘s I agreed to pick up a car on the following day at the Miami location.
Thrifty‘s customer service gave me three options for the car rental of cars available at that location and said that the Jeep Grand Cherokee we wanted would be there. The next morning we walked to the South Beach location to pick up your vehicle and waited 20 minutes until a customer service representative was available. Once we sat down to pick up the car which is supposed to be at this location, the customer service lady informed us that our car is going to be Kia. After explaining that we talk to corporate customer service and the Grand Cherokee was supposed to be at this location, she stated that they have not had a Grand Cherokee in four years.
Trying to explain that we’ve talked to corporate office regarding this vehicle she kept stating that it was a equal vehicle and that is all we could rent. We continued to discuss this when she got mad at us and told my wife to shut up or she wouldn’t rent us a car. My wife in shock that this customer service lady told her to shut up in front of a whole office full of potential customers did stop talking. We continued with the rental process and were told to go outside for 10 minutes while they got the car ready for us. After 10 minutes we went back in to get the car for the lady informed as she no longer had any cars available for us and to leave. Again trying to contact Thrifty corporate office after this, it became a series of holds and transfers with no resolution. At this point I just hung up and decided to rent from different rental car company.
The website said the car we rented can fit 2 large luggage and 2 small luggage in the boot. That was very misleading. We could only fit 1 large and 1 small luggage. We had to queue about 30-40 minutes to get the car keys at the desk at Sydney Kingsford Airport and when it was finally our turn, the desk staff was quite rude. The cars' A/C wasn't working well. Unfortunately the weather was quite hot while we were there. So we were sweating away in the car. We called them on 28 April 2018 and the staff said they will send an email to somewhere and call us back. We didn't get any call back so we called them again the next day and again they said they will send another email.
I don't understand how an email in an inbox can help us in that situation. So we asked if it was possible to get a replacement car and they said we will have to check directly with the airport where we got the car and gave us the number for that. We tried calling that number with no response. So basically, they pretty much ignored the fact that their cars' A/C was faulty and did nothing to try and replace the car we had. We had a lousy experience with Thrifty and we will never hire from them again. They may be the cheapest but they will do absolutely nothing if you have any issues with your hired car.
When I returned my rental vehicle at Orlando MCO Airport on Friday, March 30th, 2018 I was extremely disgusted with the customer service. After returning the SUV rental to Terminal B (approx 5 PM), I walked to the departure terminal. Before I got to the terminal I realized I had left my Computer bag in the car. I quickly returned to the rental kiosk, which was no more than 15 minutes after I returned the vehicle. I explained to the lady assistant the situation. I told her I had left my Computer Bag in the vehicle and I was in desperate need to get it back because besides my computer, it contained a few hundred dollars cash, my wife's medication which she has to take twice a day for a serious medical problem and our passports. I explained without the passports we could not get on our flight back to Canada.
She wrote down a website and said, "When you get to a computer go online and fill in the info and if the bag shows up it will be returned." The kiosk attendant did not speak good English but I tried to explain that I needed my passports to get on the flight. She absolutely had no desire to help. If she worked for me I would have her for about 2 minutes or for the length of time it took me to write out her termination slip. Fortunately a young gentleman working with Thrifty came in the Kiosk and I explained my situation to him. I believe he was already finished his shift. He said, "I will try and find it for you." He was gone approx 15 minutes and he came back with my bag. His first name was Josh. I did not get his last name. But I would like to give him a special thanks. He certainly would be the type of person you would want working for you.
In addition to this my son came in for 8 days and I put him on as a second driver. I had the car rented for 25 days. When we went back after 8 days to take the second driver off they said, "No you have to pay the second driver rate until the car is returned." We finally worked out an agreement after talking to the supervisor. When I did return the car at the end of the rental period I wanted to pay the remainder of what I owed and they said, "No you must wait and we will send it by email." I am just waiting to see if they try and scam me for more than I owe.
They are thieves. On purpose, wouldn't give a receipt at the time of return. "Oh no worries, we will mail you... All is good". They charged double the amount on my credit card, in violation of contract given at the time of rental. Asked for the details, charged very high daily rate and hourly although vehicle was returned in time. And I keep fighting their customer service. They admitted the mistake, but won't post the refund, not send anything in writing (email nor text) of this resolve. Owing to system limitations the refund may take 2-3 days, then I keep inquiring, will take 5 business days. Finally I got the refund, but clear attempt of theft and when refunding their error... All sort of system and bureaucratic problems. 5 phone calls 2 hours of wasted time with no trust and high blood pressure. Don't rent from them if you have any self respect.
Wilmington NC airport, upon renting they stated it is easier to secure rental with a cc and then pay at end of rental with my preferred payment (debit). 3 days after returning the car both cards were charged, when calling no history of a rental, SURPRISE, I have been passed from person to person and no one can see the double charge even though I have confirmation numbers for both. This is the first, and last time using this company, I only used it because they were closer to where I was. Now I get to fight to receive my 2nd chargeback. If you are going to use these people, secure with the same card you plan on paying with and too damn bad if it is more work for them. HORRIBLE HORRIBLE HORRIBLE!!!
My family and I recently went on a vacation to Oahu, Hawaii. Prior to our vacation I had booked online with Thrifty Car Rentals, Full-Size Sport Utility Vehicle (unlimited mileage) - pick up February 20, 2018 12:00 pm and drop off March 1, 2018 12:00 pm at the Honolulu International Airport. This reservation also included 1 child seat, 1 booster seat and 1 GPS system. The reservation confirmation statement showed it would be $589.77 USD upon pick up (including all taxes and fees). Upon pick up Thrifty advised us that our total amount due was now $2841 USD. This is not the amount that was provided to us on the reservation and frankly I am not sure who would be willing to pay this OUTSTANDING amount they were asking for.
I first contacted the booking number on our reservation email but no one was able to provide me with an explanation as to why these amounts were so different. We next decided to speak with the manager at Thrifty in the Honolulu airport. He agreed that this amount was rather high but he too could not provide a detailed explanation as to why. After speak with the manager for quite some time he provided us with a new price of $800 USD, before taxes or insurance and we would need to have a Air Miles card to receive this price (which we do not have). You can imagine our frustration. So we decided that it might be best to go with another company within the same airport since Thrifty would not honor the original price.
Unfortunately, after checking all other car rental companies in the airport it was determined that there were no other vehicles available for us to rent. Now here myself and my husband are stranded at the Honolulu Airport with our son who is only 1 years old along with our brother and sister-in-law and their 2 children (whom we were to share the rental vehicle with). The rental property we had booked was over an hour away from the Airport so we knew taking a taxi would not be an option. Our only option was to take the public transportation bus to the other side of the island which took about 2.5 hours, which included multiple transfers and stops (if it were not for the friendly locals I am sure we would have ended up lost). Now I am sure you can imagine how much fun that was with a toddler and 2 other children. Luckily we were able to book another vehicle through a different company a few days later and enjoy the remainder of our vacation.
We rented a car from Thrifty, and drove on three miles of toll road that did not have any toll booths or any way to pay cash. Our toll was $4.02, and the 'administration fees' were $29.97! It is unclear from the notice if the 'administration fees' were charged by Thrifty or the State of Florida, but in either case, the fees are excessive and border on fraud. No warnings were issued on the tollway, just that toll fees would be billed. Given the large number of people visiting the Orlando area, this should be a warning to all visitors.
Refuses to refund a prepaid rental at their own mistake! I travel 70% of the year. WORST experience ever! Trust me. I have no issue renting with anyone, but this particular company is really, really horrible. Just steer clear no matter what, you will thank me for it!
I travel a lot and normally use another car rental company, which I will never stray from again. I took my son to San Antonio Texas for a mini vacation. When I arrived at Thrifty to pick up my "luxury" vehicle, it was not what I was told it would be. Size of a vehicle is very important to me due to my son's height. They instantly tried charging me more for a full size SUV. That was the start of the nightmare. I did not want the upgrade and so had no choice but to settle for a 4 door sedan. I only drove 18 miles the entire time, 9 to the hotel and 9 miles back. The car was parked at the hotel the rest of the time.
When I returned the vehicle at the airport, the Thrifty representative accused me of smoking in the car, which I do not smoke, and insisted that I did. It was busy that day at the airport and I was not going to be held up for my flight home. After 5 minutes of me debating whether I smoke or not to this young cocky individual with a smug look on his face, I got a little loud and asked him if he was purposely trying to upcharge me with these false accusations. His colleague came over and got into the car and told me that everything was fine so I then signed off. The original representative that was dealing with me actually glared at me the whole time. I have never been more insulted in my entire life and will NEVER use or recommend Thrifty car rental to anyone.
I have never had a more horrible rental experience. If you are deciding between rental companies, don't even give Thrifty Car Rental a second glance. I made my reservation online; the website stated that the price of my reservation included all taxes and fees. When I arrived at the car pick-up location, the customer service representative informed me that they didn't have the car that I requested. We had to wait for thirty minutes while he made some calls and eventually arranged for us to have a different size vehicle. I had to negotiate with him to ensure that I wouldn't be charged for this change. Then, when I was finalizing my reservation at the check-out counter, I was asked to sign a receipt for an amount that was three times the amount of what my reservation stated. When I asked about this, the customer service representative pointed to some very fine print on a document that said Thrifty charges each driver $30-$40/day for insurance.
This was despite the collision damage insurance I'd purchased online when making my reservation. He also told me that there were some fees for adding an extra driver. Nonetheless, the math simply didn't add up. My reservation was initially for $264. The bill they wanted me to pay was $667. This included a massive tax/fee that was unspecified. I complained, and another customer service representative cut the mysterious insurance charge in half, so that we ended up paying $348 for the rental. Still, I ended up paying $100 more than I expected. When I returned the vehicle four days later, the customer rep there handed me a bill for $148, apparently for "extra mileage." We asked to see the photos of the car's odometer ratings and discovered that they had forged the mileage on the receipt to include a larger amount.
When I told the customer rep that I refused to pay anything as this was deliberate deception, she made a few calls and then tersely said that there was nothing she could do and that their office would be billing me in the States via mail. In addition to all of this, my credit card company called me with a fraud alert for my account. Apparently Thrifty Car Rental had placed multiple charges on my card: one for $1500, another for $500, and another for $667. Today, two new charges appeared for $87 and $115. Thrifty never informed me of these charges and they are entirely unauthorized. I have reported fraud to my credit card company accordingly. I will never be renting from Thrifty Car Rental in the future. This experience was full of deception, hidden fees, and the worst customer service from the beginning. I am appalled that this company is still in existence.
Worst experience I ever had renting a car. When I called in to reserve my car almost a month in advanced they confirmed that I'll get a small econ car for 150$ for 4 days 3 nights. When I've arrived to pick up the car they charged me 411$ and gave me a grand caravan and told me that I can have a smaller car for extra 25$ because they have snow tires on them. Obviously I'm never coming back.
After 25+ emails and a call to Thrifty I am still a very displeased customer. My husband was driving when he was rear ended by a Thrifty Car Rental and that is where the nightmare began. I gave them a quote and they offered $1700 less and refused to accept a confirmation with amount for car rental during that period. They have been unhelpful and want me to fill in a release form and are not willing to compromise or discuss. I would not rate them.
We came last Saturday evening to Minneapolis, MN airport at 10:15pm to pick up our car rental only to discover that the attendant had left early. The counter was supposed to be open until 11pm. I called from our connecting flight and told the person at the contact number for Thrifty that we were running late and asked if someone would be there and she said she would forward the info to the person and that they were open anyways until 11pm. When our plane came in, I sprinted across the airport to arrive at 10:15pm and no one was there, I checked outside where the cars are and then talked to the other car rental agencies who said the guy had left early.
Luckily, the other rental agencies had people working so we were able to get a car in order to drive to our hotel 2 hours away and get some rest so we could enjoy the next 2 days of our vacation. If we had not been able to get a vehicle, our short trip would have been ruined because the rental didn't open til 9am the next morning. Our flights had been delayed that day and we had a very long, tiresome day of traveling. I WILL NEVER RENT A CAR FROM THRIFTY EVER IN THE FUTURE. THANKS FOR NOTHING. Why bother taking a reservation? I'm not paying a dollar so don't charge me.
I purchased my flight along with my rental car which I was charged $12/day for. When picking up the rental car, I upgraded up one level from economy. Rather than charging me the difference of $3/day, I was charged an additional $15/day. When confronting the representative with the charge, their explanation was the fees change daily. So basically I was charged for renting 2 cars. Their solution was none. Not how business should be conducted, robbing customers.
This is our first time renting from Thrifty Rental. (Denver Airport) This is probably our worst experience with a car rental company. The guy who rented us the car was very rude! He insisted that we get the toll tag, because there was no way around the tolls. A total lie. The first car we rented smelled like smoke. Really? The replacement car was a joke! The windshield wipers were terrible, the car was on half a tank, and the driver’s seat was very uncomfortable! What was awful was trying to drive in the rain to Cheyenne, WY with sucky wipers! If this is how your company does business, we won’t be back!
My husband and I prepaid for a rental car in Phoenix in January 2018. We arrived at the airport at 1 am expecting that our car would be there. We approached the Thrifty counter in the garage and were rudely told that there were no cars. The woman working told us we could go try Hertz if we wanted. She never offered any assistance to resolve the situation and left us to deal with their error ourselves. I called the Thrifty number only to find out that they are also Hertz. They said they could book me into a Hertz vehicle (the same style as I reserved at Thrifty) but it was over $100.00 more.
We booked it because we had no other choice. When we went to pick up the car the style we reserved (mid-size SUV) was not available. We took a smaller vehicle but still paid the price for the vehicle we reserved. Since I prepaid my original reservation through Hotwire I had to contact them for reimbursement. It really felt like a bait and switch. Prepay your car through Thrifty but then pay a higher rate at Hertz; both owned by the same company. By the way, numerous people who had been turned away at Thrifty showed up at the Hertz rental counter while we were there. This was a terrible experience.
When you go to Thrifty's Website, you'll see a "pay now" link which creates the impression, you're getting a deal. You ARE NOT GETTING a deal. When problems arise, Thrifty says it is necessary to deal with CarTrawler. I returned a car 5 days early and got NO credit. I was told to deal with CarTrawler. Best to avoid both companies!
I tried to do no stars. We had plans to be on the road at 530 am but due to misinformation on payment procedures with representatives we were delayed 3hrs to getting on with our trip. Running behind, upon departing we noticed a smell and how dirty the vehicle was. We tried to call and no one could get us to the Atlanta center were we picked up the vehicle. We found out the smell was maybe a spilled milkshake because it was stuck to the back of the seat and the cup was still under the seat. It was never vacuumed, cleaned.
It's so disappointing because we were attending a funeral and our mother and the grieving family didn't even want to ride in the vehicle. We had to pay to get the vehicle washed and spent monies to buy supplies to detail and vacuum the vehicle ourselves. Completely unacceptable. We called customer service and they insist there was nothing they can do. I never had this issue out of a rental and this was the 1st time using Thrifty. I understand inclement weather from salt and snow days ago left the vehicle dirty on the outside but there is no excuse for the vehicle looking like this on the inside.
We rented a car through Priceline from Thrifty at the Liberia, Costa Rica Airport. The agent informed us that our CC insurance was not valid as they needed a letter from the "bank" and $5000 deposit. We were forced to pay almost double the rental amount for the insurance as we did not have this letter. At no time prior to our arrival in Costa Rica did Thrifty or Priceline inform us of this special requirement. This was a robbery plain and simple. We later learnt that EuropCar does not charge these usurious rates and accepts the CC Insurance without a letter. Upon returning the Car in San Jose, and while travelling in the Thrifty shuttle, another customer informed us that he never pays the insurance scam and does not produce the"letter" required by Thrifty. And he even rented his car from the same venue as we did; The Liberia airport Thrifty outlet. Avoid Thrifty at all costs. They would be wise to change their names from Thrifty to Thiefty.
Stop, you can easy find something way better. The price that was shown on Expedia was $190 for 5 days but I was charged $429!!! When I tried to contact them nobody was even tried to help me, they were only transferring my call with no results - I called them like 5 times, so do not even consider this car rental because You may have the same problem I had, also lady by the counter was not nice and helpless. I have a screenshot of the price that they offered me and overall bill if someone wants to compare let me know!!! Pick up another company!!!
Worst experience of my life renting a car at the Louisville airport. The blond woman who appears to be in her early fifties (and refused to give her name) treated us like dirt, and cheated us into paying for insurance saying there was no choice. After double checking with the Thrifty 1 800 number they said this was wrong. Ohhhh, but this woman hasn't heard the last of us. In a nutshell, she charged 168 dollars for an estimate that was 48, for a two-day rental. Do not rent from these crooks, ever! Very dishonest cheaters at this place. Never again! One star is too much.
I rented a car Dec 6 and 7th in Houston Texas. I'd never rented from Thrifty. I travel quite a bit and just go with the cheapest solution. They never mentioned tolls or the conditions regarding tolls. Most rental car places have a toll tag on the car. I thought nothing of it. The car didn't have a tag when I got in. I assumed I'd be billed by tag and went about my work. A month later I received the bill. $6.50 in tolls and a $15 "service charge" for each instance I went through a toll booth. This SHOULDN'T BE LEGAL!!! Especially if I was never told.
We rented a car in Nashville and had booked a premium. When we arrived, they had no premium cars and the economy cars were all very small. They finally gave us an upgraded car which got much lower gas mileage than the one we had booked. In addition, we were asked if we wanted to add a second driver, which we did. We were charged $65 additional for the second driver which was not mentioned. I have never been charged for a second driver. When we complained, we were told we should have read the contract. We had already waited in line for 30 minutes before being helped at the counter. Will never, never rent from Thrifty again. With all the complaints about this company I cannot believe they are still in business.
We rented a van in LA. Bought the express package only to be charged on two separate issues for using the express lanes on the freeway. When we called Thrifty we were told that it did not cover those highways on which we received the tickets. We only traveled within the LA area and were never told that certain highways were not covered. Two months later we received another notice for a parking violation! We have no idea what that is all about and feel Thrifty uses these fines to increase their profits. We have no proof and cannot remember where exactly we parked two months ago that would have caused this violation. Never will we use this company again.
Dollar Rent A Car expert review by Lauren Fix
Part of Hertz Global Holdings, Thrifty Rental Car has more than 1,000 locations in 77 countries. It focuses on serving cost-conscious consumers and business travelers.
Best-rate guarantee: Renters may book on one travel site, only to find the same terms on another site at a lower price. When booking on the Thrifty website, the absolute lowest price on all rentals is guaranteed.
Airline loyalty program: Thrifty Rental Car partners with airline rewards programs to offer miles or points for every rental.
First-time rental guide: The first-time rental guide on the Thrifty Car Rental website walks customers through how to make a reservation and what to expect.
Contact: Call or email Thrifty Rental Car during normal business hours for fast service, or use its urgent contact line in the event of an emergency.
Loyalty program: Blue Chip Rewards loyalty program comes with benefits like shorter lines, faster reservations, faster drop-off services and members-only discount offers.
Get more for less: Pay for a compact car rental and get something larger with the Wild Card rental. Any reservation with a Wild Card is guaranteed at least a compact car, but it may be upgraded at no additional charge.
Best for: Vacationers, business travelers, temporary workers and those with cars in repairs.
Thrifty Car Rental Company Information
- Company Name:
- Dollar Rent A Car
- Year Founded:
- Formerly Named:
- Dollar Thrifty
- 5330 E. 31st Street
- Postal Code:
- United States
- (918) 660-7700