Thrifty Car Rental Reviews

When I returned the car at the Reno airport I was told to just park the car and they would check it in later, as they were backed up. While waiting for my flight back home, I got an email from Thrifty with my final paid receipt. I was charged $400 for having smoked in the car. But nowhere was there any visual warning regarding the car being "smoke free ". Instead, it was buried 3 or 4 pages in the agreement in a 2 line statement. I had only had smoked on my way back to the airport, so it was noticeable during my return. Had there been any signs at the counter or in the car, I wouldn't have bothered to light up. Charged $400, for what? Opening the window and spraying air fresheners in the car? REALLY??? These guys are without any scruples! I will NEVER rent a car from them again!

First of all, the agent that gave us the car was nasty and antisemitic. My wife walked out crying because of her remarks and attitude! Second of all, the car had a few scratches and had a foul odor in it that smelled like weed. Third of all, when we returned the car, the agents were so unprofessional and made us drop off the car very far from the terminal. We had to walk MORE THAN 5 MINUTES in the pouring rain. Our baby got drenched and had to sit in a wet carriage throughout the airport. Our clothing and shoes were soaked from walking to the terminal. We had to sit shivering in wet clothes and shoes for the entire (12 hour) flight.

Do Not rent from Thrifty Car Rental at Detroit airport! They added insurance that I did NOT agree to! I reserved the car declining the insurance, yet when I get my bill they charged me $150 for insurance plus other miscellaneous fees that I had declined and refused to remove the charge!! They are shady!!!! I’m a veteran and cannot afford to be cheated and treated like this!!

Rented a car at $270 to pick up at Las Vegas airport and they charged me $350 extra for ridiculous reasons. The cancelation wasn't possible and I needed the car at that time and had to pay but never never trust this company.

Refused the HARD sell on the “insurance” the Thrifty Car Rental rep pushed. Found out later she charged me $130 for an upgrade I did not agree to and ~$50 for unknown reasons. I complained to Thrifty who advised I signed, so suck it. Will never use Thrifty again.

I had made my reservation online for a car rental in Los Angeles at a price of $761.00. Yesterday, when I went to pick up my car, the charges came to over $1300.00. I argued with the customer representative asking why it was so much more and she stated it was the airport fees. I disagreed and she took a yellow highlighter and scribbled where the airport taxes were added. It still didn't make sense with me. But, at this point, I'm stuck. I drove two hours to Bakersfield and looked at the other documents I received AFTER I signed. The additional cost was $450.00 for insurance. I don't need additional insurance as I have full coverage from my insurance company on rentals. I immediately call Thrifty. They told me I had to go to the counter where I rented the car. I am two and half hours away. So unethical and shameless. I will update this review with the outcome.

We arrived on time, at 3:00 pm on Jan. 16, into Kona, HI. We were taken by shuttle to the remote rental car site. Before we exited the bus a representative of Thrifty announced they had no cars and did not expect any the rest of the day. We were told to wait on line while one counter person checked us in. After 45 minutes of waiting we were told take a cab or an Uber to our hotel and return tomorrow between 9:00-11:00 am. There was no promise that a car would be available at that time. There was no concern for those of us who had prepaid trips planned for Jan. 17. At 8:30 am on Jan. 17 I called the manager's office at Thrifty. I was told that there might be a car later that morning but no promises were made. DON'T TAKE RESERVATIONS IF YOU DON'T HAVE THE CARS. AVOID THRIFTY IN KONA.

I was charged over $300 for car insurance, which I declined at the desk. I did not realize this charge was on rental when I signed the agreement. I rented the vehicle at MCO airport. I was tired from a long flight and was traveling with a family member in a wheelchair. The rental agent took advantage of this situation and put the charge hoping I would not notice. Other reviewers have commented on the predatory business practice of Thrifty, and I agree. The next morning, less than 24 hours after I rented the car, I noticed the charge.

We were scheduled to fly into Tampa airport. Our flight was delayed multiple times. We were not going to arrive until after midnight. I tried for hours to reach an agent at the airport directly to See how we could still pick up a car, since we were driving another hour to our destination. I was never able to reach an agent. I ended up calling a national number, he told me to dial the number back and press five and it would take me to the agent. I called back pressed five… Not a valid number! I tried to go online to cancel the reservation… Would not accept my information after entering it multiple times. I ended up getting a different rental company, Enterprise, who were very helpful and easy to reach. Had I’m not been able to reach Enterprise, I would’ve been stranded at the airport in Tampa until 6 AM when they open to get in the morning to get a car. PEOPLE… BELIEVE THE BAD REVIEWS!!!

A reservation was made and paid in full for a one week full-size vehicle with Thrifty. Pick up was at 8:30 am at the Phoenix AZ airport on 12/26/22. After a 30 plus minute wait in line the male agent was arrogant, rude and condescending. I was advised there were no vehicles and if I wanted to refund I would have to request that I was first however offered an upgrade of a Mustang for $260 or an SUV for $370 additional for the week. When I asked to speak to a manager I was told they were washing cars and couldn’t be bothered. Individuals that were willing to pay for upgrades were immediately given a vehicle. Everyone else was told that there would be a 1-2 hour wait for a vehicle.

I arrived at Thrifty Car Rental and was welcomed by a long line and only two customer service attendees. Totally unacceptable long wait and service did not meet expectations. I will not use this service again. An almost 2-hour wait to get a rental we had already reserved/booked online ahead of time.

Rented a car from Thrifty through a third party. I had reserved a mid-sized SUV. When I went to pick up the car I was offered a small SUV. I explained that was not what I had reserved and paid for, I was told that I would be upgraded to a mid-sized. This was presented as a correction on their part to provide me what what I had reserved and paid for. I was not given anything to look at either on paper or digitally before I signed the agreement. I should have requested something, but it didn't occur to me that I would be charged for this 'upgrade' three days after I returned the car. I also paid to have them fill the car with gas (their rate was cheaper than the stations around the airport).

This is not the first time I've experienced bad service from a Thrifty, but this is the worst ever. I booked a car on 12/26/22 in Orlando at 11:30 PM. We waited over 3 hours in line at the counter, only to be sent blindly to get the car in the garage. When we got there, there were no cars available and we had to get into another 3 hours line and Wait for cars to show up. Never in my life have a experienced such a terribly managed service, unbelievably. NEVER THRIFTY AGAIN!!!!

We made reservations for a car for 24 December. Thrifty did not have a vehicle reserved for us, leaving us stranded in Washington DC on Christmas Eve. We were not the only victims of their poor planning. There were many others left stranded as well. No recourse was offered. Their response to the problem they created for all of us was just basically, “too bad.”

Don't use Thrifty! We have a reservation for a vehicle booked in Grand Cayman 12/25-12/31 and they just canceled it out of nowhere. "Out of vehicles, sorry." Confirmation number: ** with a vehicle reserved weeks ago and now we no longer have a car. Super uncool, customer service 0% helpful. Will never use this company again, highly advise going with another car rental service.

12/11 - 4:40pm spoke with a Thrifty agent by name of Lilet. Explained to her that our rental was due back the same day at 10:30pm and wanted to know the cost of retaining our car another day; because if the cost was excessive, we were early enough and had ample time to return the vehicle well before time. Thrifty agent Lilet advise that there will be “NO CHARGE” if the vehicle is return by or before 10:30pm, Monday 12/12/22. As a result, Lilet's comment comment provided was not what happened. The vehicle was return on a full tank of gas today, 12/12/22 at 3:04pm, 3:34 pm I received a Thrifty e-receipt statement charging me an additional $100 deposit and $84.09 for the additional day that I was told I will not be charged as long as the car is return today by or before 10:30pm.

I have had a very, very bad experience with this Thrifty Car Rental company, it is the worst because they tell you one amount and they end up charging you another and then making surprise charges, too many rascals. I was disappointed and I will never look for that service again and I'm doing them a favor by putting a star because they don't deserve any.

If I could give less than one star I would. Absolutely horrible business, stay away. Do not rent from Thrifty, Dollar or Hertz. They’re all owned by the hertz corporation and they are all equally terrible. TLDR: Thrifty, Dollar, Hertz all suck. I would have missed the rehearsal dinner because of them. Go with Enterprise, they saved the day.

We had a reservation for a pick up Sat in Downtown Seattle. We were told by staff, at that location, to be there by 12:30 as they closed at 1 pm. We arrived at 12:08 to find the staff leaving as they said they closed at noon and they said they didn't have any cars anyway. The official Thrifty.com website says they are open until 2 pm! We even double checked the day before to clarify their hours as various websites show different hours. The staff was dismissive and unhelpful. AND our credit card was charged later that day. No help was forthcoming when we complained by phone to that location NOR at the customer service phone number. They passed the buck by saying our card was charged by a third party through whom we rented the car (how does one know there is a third party involved?). But there is no excuse for rude and misinformation by staff.

Definitely the worst experience I have had in my life!!! Sneaky and fraudulent staffs at 133 Weber Street North location!! On Nov 16, I needed to rent a car urgently for Nov 17, I had reach out to Enterprise and unfortunately, they had no vehicles available. I googled car rentals near me and thrifty came up, so I booked a car on there for pickup at 8:30 on Nov 17th to return at 9:30 on Nov 18th.

I made a reservation about 1 week in advance. 1.5-hour delay in picking up a car as "there are no cars available at the moment". Agents did not share the length of the delay; I went back and asked again. This forced cancellation of my plans on day 1 so I got no value from the car. Others in line with reservations had even longer waits of 2 hours or more. Reviews of Thrifty show overbooking has been an issue dating back over 3 years or more. As Seinfeld said you know how to take the reservations but not hold the reservations.

My pick up time was 10am at the DFW counter. When I got to the Thrifty counter, a sign said report to the Dollar counter. There were at least 40 people in line at Dollar. 45 minutes later I got to the counter for the paperwork. Then was told it would be a hour wait for my car. I asked if they overbooked, and the lady said it just time to wash the vehicles and get them here. Still waiting for the car to show up.

I paid around 700.00 to rent a 7 passenger vehicle for 5 days. When I arrived at Orlando airport it was determined I needed to upgrade because of luggage space. That cost me an extra 500.00 plus the full tank of gas I pre paid….They lied about the current price outside the airport, and 71.00 for an additional driver. I chose to pay the tolls in cash since we were staying right outside of Disney and I only needed the tolls 2 days. Then Ian happened. We had to evacuate to West Palm Beach since our flights were canceled out of Orlando. Driving across the state, there were big signs lit up saying there was a suspension of tolls. The booths were closed.

I was charged $15 per toll booth I passed in addition to the charge of the toll. There was no option to stop at a booth and pay the toll. A one time admin charge of $15 may have been acceptable but $15 per booth was outrageous!

I was charged $38.69 for fuel after the return of my rental car when I refueled and returned the car with a full tank. After multiple phone calls I received an email stating the local office confirmed it was for fuel and unfortunately no refund would be given. I guess it’s my word against theirs, but I refueled as instructed and will never use or recommend this company again.

I reserved a car from Thrifty in the Atlanta, GA airport. I waited in line an hour to be told that I could not use my credit card because my last name didn't match my license (divorce) and I offered my debit card which showed both my married and maiden name. They wouldn't accept this as proof my credit card was mine and would not allow me to use my debit card because I flew in with a one way ticket (to buy a vehicle) and said even if I could use a debit card they would have to run a hard credit check. The immature staff were taking pleasure in denying rentals. Also, they were making people wait in line an hour and then after paying they were being told 1-1.5 hour wait to get the actual car. The employees were saying they always make people wait over an hour on weekends. I'll never use thrifty, dollar, or Hertz.

On Oct 8 2022 my wife rented a car from Thrifty in Chicago. After telling the agent several times she was not interested in insurance, he included it anyway resulting in an overcharge. After reviewing the rental agreement I find no place to decline the insurance charge. Why the insurance was included in billing we do not know. We only know for sure my wife told the agent several time she did not want the insurance.

We had the most awful experience ever with the Thrifty Car Rental at the LAX on Friday evening. We were shuttled over from LAX and when we went to pick up our rental car, the agent said it would take 1.5 hours. Instead after 3 hours, still nothing ready for us. In fact, folks that were there longer than us, some, began yelling and screaming for their car. And when we began asking why it was taking so long, we discovered they were holding our cars for Gold Members who weren't even there yet. Eventually I was able to get a car after going over to the Hertz counter and a kind agent provided us a rental in substitution of Thrifty. I will never rent from Thrifty EVER AGAIN! I would recommend anyone traveling to LAX and trying to rent a car, don't choose Dollar or Thrifty, instead use a different agency.

This company was terrible and sneaky!! I told them I DID NOT need insurance and they slipped in on my bill and told me I was signing a general rental agreement to learn after it was for insurance! I actually told the guy twice at the counter that my personal car insurance covers ALL rental costs and he verbally confirmed no insurance then. When I asked for a refund they refused because I “consented” to the insurance but the screen I signed on DID NOT say insurance it said rental agreement!

I booked through Car Rental 8. Thrifty in Austin, TX charged me for insurance and roadside assistance even though I declined both. Apparently this is a common occurrence with Thrifty as other reviews have remarked on the same thing. I would give Thrifty a 0 if such a score were possible.

I prepaid for my rental car through Priceline but when I got to the rental place they charged me for things I did not agree to. And would not even take a look at it or ask the representative about the agreement. They are a crooked company and I would highly recommend to not use them. I was charged an additional $275 on top of the $235 I had already paid. Shady company and even shadier employees.

I rented a car for 1 day on 8/23/22. My quoted rate, with taxes/fees was $111.54. My cc was charged $817.62. I called to inquire why the overcharge and received no information on the overcharge and was told nothing could be done. I disputed the cc charge and received a refund for the difference. I received a subsequent invoice for $706.08.

I rented a vehicle from Thrifty Car Rental from 08-12-2022 to 08-15-22. I was charged $250.00 for keys that I didn't have. I contacted Thrifty car rental about the change. When I arrived on 08-12-22 I had a wait 3 hours to get my vehicle with no explanation.

The process of getting the car went smoothly and the car was satisfactory. One very big gripe is the way tolls were handled. We were in the Denver/Boulder Colorado area. The car had an EZ-Pass device on the windshield. We opened the sliding door to expose it before we passed through a toll sensor. It is no longer possible to pay in cash so the EZ-Pass was our only option. However, it apparently did not work and Thrifty sent a bill to pay a fine. This is infuriating in modern times where tolls should be automatic. Being told to go to 'THRIFTYRENTALFINE' is offensive and having to pay $60 for one trip from Boulder to Denver is obscene. Unless Thrifty cleans up their act, I will avoid them in the future. Meanwhile, I will add 'EZ-Pass device' to my packing list for future trips.

I showed up at the designated time at the LAX location of Thrifty and the rental agent said he had my reservation pulled up. However, he told me that the charge would be $430 for the reservation because they did not have the car I asked for and because he was adding on the collision insurance and all these charges that were not apparently on my original reservation. He kept saying "you need this" or "you need that." When I started to question why the price suddenly changed, he diverted the conversation without elaborating further. He also rushed me into signing the documents without going into detail about what the highlighted charges were. He also refused to speak to me, he kept directing his conversation to my partner who was NOT the one renting the car.

Vehicle was fine but there is nothing “thrifty” about their rentals - more like shifty! with hidden/unexplained fees and blind signing of the “rental agreement”. Our costs were DOUBLE what was expected and customer service just sent a copy of the rental agreement and then stopped responding when I emailed for clarification. None of the additional fees were explained or shown to us prior to signing - and we were told by our on site agent that everything was pre-paid, that our credit card was being run for a hood in case of damages only, and then rushed through the process and told to sign the pad but not shown what we were signing FIRST. This was an unexpected and major budgeting blow to us at almost $1400 for 7 days.

I rented a vehicle from Thrifty when I flew to Houston TX to see my brother. I drove to his house and did not drive the car again until the morning I was to leave for the airport to fly home. At 7:00 a.m., after I packed the car, I went to start it and the battery was dead. I phoned Thrifty and told them the situation. They told me that they would have someone come to pick up the vehicle at my brother's house. I had to make other arrangements to get to the airport to make my flight. At 4:00 p.m. that afternoon my sister-in-law phoned me and said that the car was still in her driveway.

On a holiday in Maui we attempted to take a trip up Haleakala to see the sunrise, and our Thrifty mini-van broke down just after 5am. We immediately contacted Thrifty Roadside Assistance and they assigned the tow request to a company in Lahaina. After more than an hour and no updates, I was able to reach the tow company who informed me they don't service the area I am in, requiring me to call back and restart the process. In the meantime as I had 4 passengers, and no tow truck would accommodate us all, I had asked Thrifty to send transportation to pick up my family. They refused to start looking for a ride for them until a tow truck was confirmed to be on the way. When the 2nd tow truck was confirmed to be on route, they finally started putting in requests for a Lyft. However they kept sending Lyft drivers to the Lao Valley, some 50 miles away. When I contacted the Lyft drivers, none would come to my location.

I used Apple Pay to secure the reservation, Thrifty requires a physical credit card at the rental counter. (Apple issued credit card does not have the same credit card number as online Apple Pay.) Therefore my problem began with the physical card not matching the online reservation card. The agent was rude and kept saying "yeah maybe you did use Apple Pay, but the numbers don't match" despite me attempting to show him the transaction in my Apple Pay history. The manager had to be called over to clear use for a different card to be used for the reservation and this situation was resolved.

I reserved a B group vehicle months in advance. Get to the airport and Thrifty has no one working, so I had to go to Hertz. I understand it's the same parent company, but this was the start. So I get told I can go and choose any car in the certain row at the airport and my choices are a Nissan Versa and Ford Fiesta. Clearly, not B group vehicles. Whatever, no big deal at the time. I return the rental and get the receipt via email and notice that while It clearly says I reserved a B group rental and was charged for a B group, it says I received an A group car. So I reached out to customer service and have had 10+ email correspondences with them. Essentially their position is "Oops our bad" and "There's nothing we can do about you reserving and being charged for a B group and only receiving an A group car." No offer to refund the difference.

Recently rented a car from Thrifty. Was asked if I wanted additional insurance and coverage on the vehicle. I declined. After leaving I received an email showing I was charged anyway. I called customer service. Was told to go back to the rental location to expect a refund. When I returned they declined to refund me and again told me to call customer service for assistance. I wrote to Thrifty explaining my frustration and was told someone would reach out to me but I have not received any call or email. Very frustrating! Can't believe Thrifty would abuse us and take our money illegitimately. Would like to resolve this! Please help!

Front desk when I arrived at SeaTac was pretty decent but on getting downstairs to pick up car that's where it went sideways. First off I needed a car with 6 seats and requested that in the booking. When I arrived they tried to push me into a larger Suburban for an additional $1500 for 3 weeks on top of what was already nearly 1,000 a week that I was already outrageously paying. They informed me that they had bought out Hertz which shocked me. Hertz has fallen. Anyway go downstairs to pick up the SUV - it's not in the spot, not in the lot!

DO NOTE USE Thrifty/Dollar/Hertz - These companies are looking to scam weary and unsuspecting travelers. I landed in Orange County, CA and had reserved a vehicle for pickup. After eventually finding the front desk (buried in the depths of the parking garage), I was told they didn't have my vehicle and it would be an hour or more until it was ready. They told this to everyone ahead of me in line. From that point, they tried to "upsell" me on a better vehicle. First, they offered another vehicle for $20 more per day. When I refused, the scummy salesperson whispered "well then what price works for you?". At which point I started to realize this was a scam. I refused the upsell and all other offers. (pre-filled gas, insurance etc.) I eventually got my car about 30 minutes later.

Do not use Thrifty, not only will they charge you gas refill whether it is full or not, but big "admin" fees to pay $2 and $3 tolls in cities that use toll charges making every toll you cross a $20 affair. These bills and costs were not spoken about prior to rental and I keep getting bills for a car rental a month ago. It is not worth it and they are not helpful.

The way to Orlando Airport on Wednesday 24th August to catch our return flight, we had a flat tyre. The car had to be stopped by a toll both (we were in the US) on the SR528E. I called Thrifty Emergency Help (they answered after approximately 30 minutes). Thrifty refused to help us, with one of the responses as “can’t you just drive to the airport on the flat tyre” and told us to contact the local highway patrol to provide support as they couldn’t do anything about it. I called Highway Patrol and there was no answer. I paid extra to have 24 hour emergency support, and they failed to provide this.

I've rented my car through ** with the booking number ** on August 2. When I rented the card I've paid CAD$839.25 so they charged my credit card USD$661,34. When I returned the car to the Miami Airport on August 18, they charged my card again for the total amount of USD$913,65. So the total cost my credit card has been charged by Thrifty is USD$1574,99. They send me an invoice which has the number USD$913,65. So Why charge my credit card more than that? I've been ROBBED by Thrifty. They charged my credit card TWICE. I wrote them several times, but no one takes responsibility of the mistakes and they keep telling me lies. I've already paid for the tolls and returning different location fee when I was renting the car. They have no excuse. I want my money back immediately.

We had a pre purchased rental agreement for a car rental at the New Orleans Airport location and the salesperson (Devon) insidiously added the additional insurance coverage without going over it specifically. It was $60/day for 5 days (about $370 total) that were added to the agreement. He quickly offered a free upgrade. Upon exiting the lot, we took a glance at the ticket and noticed the charges. Apparently, it is his common practice as reported by his colleagues and manager (Yasmine). Instead of apologizing, the Devon in question came screaming at me saying that he actually went over the charges in front of his manager. It was a surreal experience! Please be very careful when renting a vehicle from that location. Those practices should be sanctioned. They are clearly taking advantage of their customers.

We rented a car from Thrifty Car Rental at Washington Dulles airport this summer, we traveled along the east coast and drove on some toll roads. Later we received a bill from Thrifty, but what surprised us is that there was a $15 Per TOLL administration charge on top of the toll itself. When we picked up the car, the counter agent never mentioned anything about what to expect when driving on toll roads at all, let alone disclosing the $15 PER TOLL administration charge. We complained to Thrifty about this unfair toll administration charge. The initial response from Thrifty was that we declined their toll package, which is a lie! We replied stating once again that the agent NEVER mentioned anything related to toll. This time, the response we got was such info is in the contract (fine print).

I rented a car in Austin, Texas, and I passed through 5 tolls. I got a bill for $21 + an administrative fee of $75. Thrifty charges you $15 per toll, incredibly expensive and I never experienced this before in my life.

AVOID! DO NOT USE THRIFTY. They will charge you a fuel charge even though you return the tank full. We rented from Thrifty and booked through Expedia. Upon returning we refueled to Full less than 5 miles away from the airport. We STILL got charged the fuel charge and will be disputing.

We rented a car to have reliable transportation to my sister's funeral. The gas gauge didn't work. We had a blow out and couldn't get help from Thrifty because it was unsafe for them to help us on the shoulder of the road. We had to change to the donut tire ourselves and then once off the road, they told us to drive almost 500 miles on the donut to our destination. They made a really bad day even worse.

I would give negative stars if I could- DO NOT rent from the airport from Thrifty or Dollar- they have two agents and more than fifty people waiting in line- we waited for an hour before leaving because it would have been another two hours- insanity!!! I got online and did a chat with their customer service to tell them I cancelled and they billed me anyway, even though I did not do the prepay- they say they won't refund me so I will take it up with American Express!!!! Lyft or Uber to town and pick up your car the next day- I hear it is always like this at the Thrifty/Dollar SFO!!!! Avis did not look better when I walked by! BEWARE!! Pay more at Hertz!!!

Went to Atlanta from 7/15-7/22 for Baseball tournament. Our plane landed at 1:45pm. Great flight. Got our bags. Off to an amazing start. So we head to the Thrifty Counter and what a nightmare. Waited almost 2hrs 54 minutes from back of line to front. Then another 30 minutes from the time we got our keys to get to the car. Such horrible service. I will never use them and you call to advise of the situation and all they give you is a case number. And forward your case to someone else with no help. But hey they got our money but lesson learned. I rather be stranded than use a car from Thrifty. They could offer me a FREE and I won’t even accept.

In the event you’re using a 3rd party discount app, like Expedia, Travelocity, Priceline, etc., trying to save money on a car rental, beware of Thrifty Car Rental when you receive the selections of the rental companies. They use deceptive practices to get you to purchase add on services that you probably had no intentions of getting. When you are picking up your rental and they tell you the Rental Agreement will be sent to your email address, tell them you would prefer they print it so that you can review everything you’re being charged for before you leave.

If I could give NEGATIVE stars, I certainly would! What a horrible experience my Husband and I had Friday 6/17. We landed in Atlanta at 9 am and did not receive our "reserved" car until SIX HOURS later at 3 pm. We had to wait HOURS along with hundreds of other disappointed Customers while our rentals were obtained and distributed to us. The counter workers were RUDE and had attitudes. One heavy set bald lady worker was a DOG to my husband and I and threatened to cancel our reservation while we were inquiring about the significant delay.

This was the 2nd rental I had from them in 2 months. They lack counter personnel at the Oakland Airport was 0. All customers were directed to the Hertz counter and the 2 girls took all the Hertz customers before taking the Thrifty customers. It took me 2 hrs to get a car that was already reserved and paid for, this unacceptable. In addition, the car had a toll sticker on it and I have received a bill for the tolls, which were 6.25 with admin fees of 60.00.

This was the worst rental experience of my life. I had to be in DC for a family emergency. I rented the car at Dulles for a little over 24 hours. I was quoted a charge of $98. I told the agent that I will be returning at Regan National. He said that was not a problem. When I returned the car today, the charge is over $450!!! I have never felt more cheated in my life. I called Customer service - the guy first argued that it was within the terms of conditions to make the daily rate whatever they wanted if I returned it somewhere else. When I insisted that he point out specifically where it says so, he could not. Yet, I could not speak to a supervisor. I am only been promised a call back from a supervisor. I am not holding my breath.

I rented a car for a recent trip from Minneapolis airport to Iowa. I requested a Nissan Versa or similar; I got a Nissan Rogue (much larger). The interior was black and the hot steering wheel blistered my hands; the automatic shift was non-standard and I almost drove into a store by mistake. But those glitches are not disturbing.

I recently rented a car in Florida. They charged me 10$ for each toll, that's right! the value of the toll + 9.99$ of administrative fee for each toll. The contract says that a maximum of 9 administrative fees would be charged as a courtesy. well, I received two letters in the amount of 114$ and 102$ for the 17 tolls, thus being 17x 9.99$. This is a theft! I don't recommend them to anyone! Last year I rented by Hertz and had no problems with fees.

I got caught up in the Cancelled Flight weekend on June 17. I had booked a rental car from Thrifty using Orbitz for 6 nights June 17-23. I contacted Thrifty and told them My flight got cancelled and I was not going to be able to pick up my car on the 17th. I was not going to arrive until June 19th and would now only need the car for 4 nights instead of 6 nights. They were going to charge me $200 more than what I was going to pay them for 6 nights. The lady did not care that my flight got cancelled and was very RUDE. NEVER USE THRIFTY!

We reserved a car back in February for pickup SFO last week. Was supposed to be mid-size getting 33MPG (est) and got a small SUV (compact lol) that wound up getting like 15MPG based on miles driven and gas purchased. (Bought the full tank which should have provided 375 miles per the car details and had to put $60 in it to keep from running out having driven only 302 miles!!.)

Please DO NOT rent with Thrifty from the Palm Springs Airport, they will try to scam you! We rented a mid-size car for 6 days in late April online prior to arriving in Palm Springs, which we paid for in advance. When we got to the Thrifty agency to pick up our car, the Thrifty Representative said he’d be able to get us a better deal than what we received online. I told him as long as I wasn’t paying more than the original price that I’ve already paid that we would be more than happy to get a better price. He said that my original amount that I paid would be refunded on my credit card and I would just have to sign off on the new price for the rental amount.

I booked small car from Dubai airport, when I returned car they discovered scratch, they put me in very narrow corner to sign and pay because I want to get my flight. I called nobody answer, email nobody replied, main branch also no reply. The charged me the tolls three times, with no reason. Just take amount from my account without any more information. DON'T TAKE CAR FROM THEM EVER.

I confirmed a Toyota Corolla for a trip in May 2 weeks. When I got to Sacramento Airport Thrifty did not have any Corollas. They had 2 for upgrade. I picked a Taurus. They ended up charging me for the Corolla at $1255 and the Taurus at $1776! After several phone calls they credited me just $375 for the Taurus upgrade not all of the other $1400 worth of stuff.

This local company is rude and have 0% customer service. I had a reservation and have used them many times before. My valid license would not 'scan' on their machine and they then refused to rent a car to me and would make no accommodations to override or work with me at all. So I had everything they requested (valid DL, reservation, even paid up front) but they not only left me stranded at the airport as no one else had any cars, they acted as if I had done something wrong and blew me off. Thrifty corporate has no control over these local owners so there is nothing a customer can do. AVOID THE MYRTLE BEACH AIRPORT THRIFTY LOCATION. Your loyalty means nothing to them.

If I could give them zero stars, I would. They charge me twice the amount they said they would. Charge me for a toll I paid timely and gave me six days to pay it, over a weekend, so really 4 business days. They lied to me at the ticket counter and charge me for a whole tank of gas instead of just what I used and charged me twice the amount for the low grades insurance I had. DO NOT use Thrifty.

This is the worst company EVER on planet earth. They try to get you with the lowest price but trust me, it is the MOST expensive rental car company. They hit you with fraudulent charges (such as administrative processing fee etc) and shot my bill up by more than 200$ for the 3 day trip. The $200 was fraudulent billing. I am having to spend time with the card companies

Rental Agreement number available, Dates: 5/19/22-5/25/22. Boston/Logan Turn in: Hartford/Bradley. 30 minute line within Logan. Only one agent and she was dressed in Hertz livery. Requested and priced a full size car. Garage had none available and best/biggest available was Nissan Rogue. (Mission was a college graduation in Maine and a high school graduation in Connecticut, so size was important as well as connectivity). Car was not equipped with Apple Car Play. During adjustment of rear view mirror in Boston rush hour traffic, the rear view mirror came off in my hand. Request for refund to reflect having to make-do with the much smaller, ill-equipped replacement vehicle denied by Thrifty, who responded that the Rogue was priced higher than a full sized car. Indeed.

This is the worst car rental experience I've ever had. The company severely booked on Memorial day weekend at ATL airport. It took over two hours to get through the line to pay for my deposit on my reservation, and almost another three hours to actually get the car. On top of the unacceptable wait times, the staff and management on duty were incredibly rude during the whole experience. They were running a policy of if you're not there and ready when they call your name when your car is ready, no matter how long you have waited or what the reason you either aren't there or didn't hear them call your name is, they skip you and you have to potentially waiting another hour or two for another car. On top of that, they hit me with extra fees that I was not made aware of until after they had already charged my card. I will NEVER rent a car with this business again

I rented car from Thrifty at Orlando Airport for 2 weeks. After driving about 4 hours a red light flashed saying to have vehicle inspected. I called and was told don't worry about it! Another day the check engine light came on so I called again, same response! Eventually the passenger seat alarm flashed and chimed with nothing in the seat. The cruise control and the GPS worked intermittently flashing different screens. I called once again for a replacement vehicle and was told to drive 1 1/2 hours to Augusta Airport and go to the Hertz Rental booth?? I asked why not Thrifty and the young lady said, "That's what you have to do!" Hmmm.

Let me start out by saying that Thrifty sent me a survey, which I took the time to answer (giving them low marks); they responded with a cookie-cutter reply that they were sorry they did not exceed my expectations. How is that for being glad-handed? I wrote them back and asked if they could make good on the money they cheated me out of. No reply. I wrote back and asked if they were going to reply. No reply. So, I am writing this.

We travel around the US twice a year and we select different airlines, rental car companies, hotels etc to see which best fits our needs. Needless to say, Thrifty Car Rental is by far the WORST company we have experience thus far. Hertz has been #1. We typically will take the shortest routes on our adventures to save some time, even if we have to pay tolls. We are Floridians so tolls are nothing new to us. We pay the ones we can, but the ones that are billed are typically taken care by the rental company however, not Thrify! Not only do they send YOU the bill they also include hellacious admin fees... $25 per toll.... are you kidding me!

Returned my car rental at the Atlanta, Georgia Airport with a full tank of gas. I was sent an e-receipt with a charge for 1 gallon of gas! I took a picture of the dashboard with my gas tank full and the odometer. The odometer reading matched my return mileage. The car was never taken to a station for 1 gallon of gas! I was outraged by Thrifty's scam and would never recommend this car rental company to anyone! They bank on people dismissing a 1 gallon charge at $9.99 a gallon. All of those gallons add up to hundreds and thousands of dollars. SHAME ON THRIFTY!

Made and paid for midsize reservation for AUS airport pick up on 4/30. They offered subcompact car on the spot. Company offers cheap rental price and did not fulfilled its promise. Terrible company to deal with. Do not try this rental car company!

Our experience with this company is poor. They offer relatively low rental prices, but they charge super high-cost insurance. Besides, they take a 200 $ deposit, which they promised to return after (I didn't understand why they took it if we had all covering insurance, but now I get it...) but they send bills for cleaning 150 $ + taxes, plus some kind of other services. Basically, they steal 200 $. I honestly offer to avoid this company...

I was lied to when I rented my car. I don’t rent cars often so I don’t know the best options. When the lady was having me sign my paperwork she never ask me about gas options. When I ask her what was the best financial savings in gas options she told me just to bring the car back as empty as possible and flashed paperwork for me to sign. She was super rude and wanted me out of her window no doubt. After I returned the car I found out they charged me $140 for gas. I called and spoke with two different individuals and they told me I was out of luck cause I had signed the paperwork. It didn’t matter that she lied to me at all. They had absolutely no intention of returning the money they cheated from me from their employee lying to me or even not willing to investigate why she would have told me the wrong information. I will never ever rent from them again and I highly recommend that no one else do either.

I booked our rental through Expedia. We requested a Jeep Wrangler. When we landed in Miami we checked in at the desk and denied the Loss Damage Coverage. When we got to the garage we were told they did not have any Wranglers available, even though it was early in the day. They offered a small convertible, which would not work with our luggage and our two children. Then they offered an SUV that reeked of smoke. They basically ignored us after the first car and we had to track them down and wait each time. They finally offered us a mid-size SUV and told us it was a better option than the Wrangler, anyway.

We reserved a vehicle online through Priceline. They did not not have the type of car that I reserved/paid for (VW or similar). So they downgraded me and placed me into small compact. I told them NO that I'm not taking this type of car. The WORST customer service experience EVER, especially coming from a MANAGER "** male." SUPER rude/obnoxious. Very unprofessional. So I left the car and told him to keep the money. DO NOT USE THRIFTY AT PBI.

I rented a car at Thrifty Car rental at the airport in Johannesburg South Africa. I had a reservation and confirmation through Priceline. When I got to the counter they said I didn’t have a reservation even though I showed them the correspondence Priceline sent me. The gentleman at the counter diverted my attention and then skimmed my credit card. They eventually rented me a car at double the price confirmed by Priceline. Then I had to deal with the hacked credit card by canceling it because of fraud as they were using it to rent cars at another agency and other charges. I have tried contacting Thrifty but they are not responding. Don’t use any third party vendors and watch your credit card in SA as this is the 2nd time this happened at rental car companies in South Africa.

They committing fraud against decent people. I give them my card and they keep sending me tool bills. They just send it to collection. Come on Consumer Affairs. Come on. You got to stop this company. You got to stop them!!

Agent did not speak good English, not helpful. We were charged for toll fee of 50 dollars. Never went past a toll! Charged 10 dollars a gallon for gas!! Why weren't we told we should fill it before returning it or it would be that much. What should have been 40 to 45 dollars a day ended up being over a hundred a day!!! What the heck is concession charge??? Very upset!! Lousy service and explanation. WILL NOT USE AGAIN!!!

We booked a small compact car so we could go between New Orleans and Biloxi. When we arrived, we were told they only had one car left. It was a Suburban. This cost us a great deal in gas and was very disappointing having to settle on such a large vehicle when the smallest vehicle was booked. They acted like it was an upgrade, but to us it just cost us extra money.

I was picking up my car at Thrifty in Orlando Intl Airport on 3/25 and I was on line for 2 hours after a long flight in. Once I got closer to the counter, I noticed many of the agents had no mask on. I asked the person taking car of me why so many of you don't have a mask on and she said our manager doesn't require it. I said but isn't it a policy of the airport? She was very pushy trying to add insurance and toll pass. I asked for the manager's name and she said Jose. I was going to approach him but he was screaming at a customer on the line. I will try Avis or Alamo next time.

Rose was very professional and helpful. She was extremely intuitive and caring. I will be doing business again with this company because of her. Definitely recommend this service to anybody looking to rent a vehicle.

I did some research before traveling and decided to cover tolls by entering the plate on my I pass. I got a bill for a 99 cent toll with a 9.99 administrative fee tacked on. I was happy but paid it to be done. Today I got another bill with 3 more small tolls and another 9.99 added to each so that 39.96 for administrative fees. What a rip off. I’m done with Thrifty.

Rented suv and drove exactly 86 miles and was charged $68.28 FOR GAS UPON RETURN. A suv with 20 miles per gallon would burn 4 gallons max. Please Beware and fill up your own gas at all times. These people are subsoil.

Rented a car at the airport MSP, guy told me that it was “4WD.” I assumed he meant AWD, it was neither. Told me I needed to pick an insurance policy, I have my own full coverage but he insisted. I paid more for the insurance I never needed than for the car and customer service just said “well, you signed it, no refunds.” Cool, quality business ethics. Corner me after a long flight and insist I must buy your ridiculously priced policy.

I do not recommend Thrifty based on our experience with them. They closed their counter and sent us to another rental place to get our car which made everything take longer....3 hrs to wait to be exact and then we got an invoice in the mail for 8.80 in tolls and 89.91 in Thrifty fees. Absolutely ridiculous!!

Terrible service. Very little staff. The wait to be served is more than 2 hours in line. I was supposed to pick up the car at 1:00 am and at 2:45 am there are still more than 40 people in front of me to be served.

I went through RCI and booked a rental car a month or so in advance. I even prepaid for the rental. I took a flight later in the day unknown to me that Thrifty doesn't honor their reservations. When I arrived (earlier than indicated on my reservation) I was advised that there were no cars available they had sold out. To my surprise it was over 20 people waiting with a similar problem. So why does thrifty take reservations and not have cars available? So now I went to the other rental places and the same thing or double the price. Did I say my flight landed at 11 pm so now I have to spend additional money on an Uber or Lyft. If going out of town stick with the more reputable companies.

-5 Stars. This is a major scam rental car company which rips off tourists. They promise a cheap deal but they scam you out of the deposit. They told me it takes a month for the deposit to be refunded. After a month the deposit was not refunded. I called and inquired. They told me it was refunded. I had to dispute the charge with my back and they denied the dispute and we came to an agreement of a lesser amount than the deposit and still they did not return the money. My bank account got closed cause of this and they did not even respond to my email months ago to send a check in return. I have contacted lawyers. Do not rent from these guys. I'm still owed over $600 by these crooks after over a year!!!!

Thrifty Car Rental Tampa international Airport on January 9, 2022. Declined insurance charge of $574.38 since I have my own insurance, but agent at counter at Tampa Airport processed it in any way. I didn't realize it until I had already left the lot with the car and reached my destination in Clearwater Florida. I telephoned customer service immediately and was told to call back when I returned the car and a credit would be issued. Four days later I received an email confirming the insurance charges. I telephoned customer service and I was told to go to the location I rented the car at. I told the agent I was unable to drive back to the airport being I was on the other side of the state. She said that she was unable to help me out in reference to the insurance and the fuel charge that I had declined with the agent at the airport.

Declined insurance charge of $237.93 but girl at counter at Orlando Airport put it in any way. I didn’t realize it until I had already left the lot with the car. I called customer service immediately and was told to call back when I returned the car and a credit would be issued. Upon return the girl at customer service said they couldn’t credit my acct. I e-mailed the corporate complaint section and 2 weeks later received an answer stating they would not give my credit because I signed the contract. STAY AWAY from Thrifty!

I landed late at night in Orlando Florida. I accepted the collision insurance which they talked me into. My insurance company would have covered it. They added and charge a couple of hundred dollars and a premium roadside assistance. I don’t need that. I have platinum AAA. BEWARE. READ BEFORE YOU SIGN.

On February 9, 2022 I rented a Full size Nissan Altima at the Thrifty location at the Southwest Florida International Airport in Ft Meyers (RSW). On the evening of February 13, 2022 as I was refilling the gas in Naples, Florida, the car would not start. The dashboard message indicated that the key fob battery was depleted. This was the start of a very poor customer experience.

I had a death in my family and needed a rental car to get to the funeral which was far away from my residence. I booked the reservation online which came to $152.02. I arrived at counter and explained that my reservation is the same as I booked it and no add ons. I was stressed about arriving at the funeral on time. I signed not realizing that I was charged over $30 more for my rental. My only concern at the time was getting across town to my aunt's funeral. While waiting I saw that my arrival time to the funeral will be late.

Thrifty Rental Car Service need to invest in their employees' training and development; particularly Management. The night shift manager assigned to Denver, Colorado's Airport location needs Cultural Diversity, Customer Service, Conflict Resolution, Ethics, and Frontline Leadership training, just to name a few. This manager is the most unprofessional individual I've ever come across all my years of renting cars. This "manager" started yelling and slammed his hand on the desk trying to intimidate me and my family. Simply because we wanted to ratify the overpayment issue. He could not contain his composure in front of staff and customers. I questioned would we have gotten the same treatment if we were not **.

I reserved my car reservation through AAA for a Thrifty/Dollar car rental in Tampa, FL. My car was a Hyundai Elantra that has about a 14 gallon tank and I was renting it for 3 days, driving to Zephyrhills. I was given the option to pay for gas instead of having to fill up the tank and it sounded like a good idea. However, I wasn't told that I was actually prepaying for a full tank of gas, no matter how much I used. There's no way I would have done that, considering I wasn't going far and wouldn't be using the car once I reached my destination. I've paid for gas before and they have always only charged for what I used at the airport price per gallon. I also wasn't shown the bill; it was emailed to me after I left the airport. The additional charge was $52.49!

Can't express enough how awful and unethical this company is. They totally scammed me. I had made a reservation through a third-party service (Hotwire) and the guy at the counter in Atlanta went into the usual upgrade song and dance. I usually just decline, but in this case I needed a little extra space, so I listened. The guy showed me a number on his screen: $769. He represented that would be the total I'd pay on what was originally a $560 reservation. I thought $200 more was doable. But no! The upgrade was actually $769 ON TOP OF the original $560—in other words, more than double what I had already paid. When I figured out later what happened, I demanded they make good on an obviously deceptive transaction. They grudgingly (after hours of my time and effort) refunded half of the $769, but they wouldn't honor my request to refund everything except the upgrade I was told I was paying for. All I can say is: Lesson learned. Never again.

I ordered a rental online through Thrifty. Upon arriving at the Airport I was offered an upgrade from the $53/day “Luxury Car” that I already reserved to an Infiniti, which usually goes for $110/day but he could get it to me for $75/day, so it made sense to pay an extra $22/day for more comfort. Much to my dismay, when I went to return the car I got charged 3 days at $53/day for the original rental (that I never drove), then I got charged another 3 days at $75/day for the upgrade, so it cost me $516 to rent a beat-up Infiniti QX60 for 3 days!!!!

Later I was looking at my cc charges and saw that they had charged me an extra $415.00. Toll charges?? Which they letter removed. Extra fees and insurances I never agreed. When you sign the cc pad they don't show a total and they said I had signed for and agreed to everything.

I left my prescription Ray-Ban sunglasses in the passenger side door of our rental car. These are obviously no good to anyone else as have a prescription. No one ever responded to my lost report and despite frequently contacting the main office by phone, they were apparently unable to communicate directly with the Toronto Pearson airport location where my car was returned and never replied to multiple direct emails to this location. There is absolutely no way they didn’t find them and I think it’s appalling they were obviously stolen and didn’t even bother to contact me. I will never rent a car from them again for this reason.

Ensure that you take a picture when getting the car and when returning. The charged my card for gas when I already put gas in the car. I called and emailed several times however no one was able to assist!! Now I have to contact my bank for the refund!! Save yourself the head and do not rent a car from them!!!!

Worst Car rental company ever!! Not only did Thrifty not have the vehicle that I reserved and pre-paid for a week before, but then failed to refund my money!! I ended up having to rent a car through Budget after they left my son and I stranded at midnight at the airport with no car, which cost me $120+ more!! Then when I got back home and saw they still had not refunded me, I dispute the charge on my Credit card, which was initially reversed. Now, however Thrifty "lied" and indicated to my credit card co., that I did get a car from them. This is forcing me to have file a case in small claims court because of this plus the aggravation!! Don't do Business with THRIFTY Car Rental!!!!

I was overcharged for one extra day for being late to return the vehicle. They misrecorded the time being pm instead of am. The actual invoice and receipt were not provided. You could only see how much they charged from your credit statement. Cars are not well maintained. I had a flat tire on the second day of the rental. I wasted half day to go for an exchange of another car. At their rental office, there was another renter with the same nightmare. I was charged of one day rent for tire repair. Was it fair?

The process of renting the car itself is simple and straightforward. However if you happen to unknowingly travel along a toll road instead of simply charging the fine to your card which they have on file, they will tack on a fee 4 times the cost of the toll and wait several days before mailing a notice that you have to pay an exorbitant fee via a tedious online interface. Will be explicitly looking for this in the future and this has soured my opinion of this company as it appears a deceitful way to skim money off renters.

Be cautious when the clerk informs you that fuel prices are "MORE" expensive outside of the airport area (RSW) than what Thrifty charges! Pretty much will just LIE to you to add this "Fuel Purchase Option" on to your bill..

Awful, super expensive. They are have charged to me $484 for 1 week of insurance. I have 0 points on my driver license, married, 30+ years old and never got any tickets. I will never use Thrifty's offered insurance again.

No cars are available. I am wondering what I reserved when I made the reservation. I have been stuck here trying to get a car for 2 hours!!! The line was very long and the checkin process took more than 15 minutes per person!! Just standing in line took almost an hour and then to find out no cars available.

I rented a car from Chicago Ohare and had my credit card charged for the deposit. When I returned the car, I was charged all these other items that I had said no to. When I called Thrifty to dispute them, the agent said I signed so therefore I was responsible for the charges. I will never rent through them again. BE SURE EVERYONE THAT BEFORE YOU TAKE THE RECEIPT AND GO, LOOK OVER IT AND MAKE SURE YOU DON'T HAVE HIDDEN CHARGES!

I just recently rented a car from Thrifty. Was told total rental would be 404. They overcharged me 200 with hidden fees. Tried calling to get refunded and to no avail. Did not receive my money.. DO NOT RENT FROM THESE THIEVES!!!! CROOKS.

Be careful. You think you are booking with the protection of a large brand name company but if you use the San Juan Puerto Rico branch, Thrifty claims they can't do anything about bait and switch insurance tactics and extra charges after the return of the car. You will have to somehow convince the people at the counter to justify charges that weren't part of the original agreement.

I rented a car through Hotwire in an effort to save money. The woman at the counter tried to upsell me on every charge to which I repeatedly said no. I gave her my debit card thinking it was just for the deposit however a week after returning home I got charged $448 which was double the amount I paid for the initial rental. The woman at the counter not only charged me for things I said no to but she also charged me for gas when I returned it with a full tank. I called Customer Service and they gave me the run around, they said the only way the charges can be credited is if you call the specific location. The JFK Federal Circle location does not have a direct line. I sat on hold being transferred to various people for 2.5 hours. Finally got in touch with Raul who noticed the overcharge for the gas so thankfully credited that. He said he could not refund the other charges so I reached out to Customer Relations and haven't heard back.

Rented a car from the Denver Airport location. Missed my turn and had to do a u-turn through tolls. For each toll fee they assess a $15 "admin fee". What should have cost a few dollars ended up costing 10x that.

This company is not transparent in the charges and fees they're going to charge you after the fact I prepaid through orbits $599 for my car rental and got charged an extra $465 when I dropped my car off for fees taxes airport fees and a $271 waiver fee that was not communicated to me at the time I signed the rental agreement or the option to waive the waiver which they said is another type of insurance they are banking that you will not read the 10 pages of fine print when picking up your vehicle but make sure you do because you'll get all these extra charges and paying almost twice as much as you thought you were going to

I rented a car from Thrifty at Denver Airport (24890 E 78th Ave, Denver, CO 80249). While the car was fine and customer service appeared to be adequate, about a month after the rental, I received a bill from Thriftyrentalfine.com. We had gone through several tolls in Colorado during our time there (6 to be exact), all under $5 each, totaling just over $20. The bill was for $100.65 as Thrifty assessed "Admin Fees" of $15 per toll charge for $90 in fees. You can't pay tolls live in Colorado as there are no booths. So, they take a picture of your license and send it to the registration address (Thrifty) who pays the tolls and then charges you a ridiculous amount.

This rental car experience has been a nightmare from the moment we went to pick up the car. 2 hour wait at airport. Rude manager at airport. We had only few says at Zion national park and car broke down twice. We wasted one day on repair and exchange car.

I rented a car for my husband through Discovercars and they said it was done through Thrifty Car Rentals. After I submitted all details, I got a message "Waiting for confirmation" and at the bottom it said "A representative will be waiting for you at the airport, Go to rental desk." My husband kept waiting at the desk but no one came, so he went to another car rental and took a car. However they charged the credit card and refuse to refund it. Unfortunately he cannot contact his CC for a chargeback as he is out of the country. A total fraud, charging without providing service.

Totally awful company, wish I would have know HERTZ ownes this company before renting a car from them. This was a package booked through Triple A auto club of Texas. They should be ashamed to be affiliated with HERTZ and Thrifty. I was upcharged 2 days that I did not have the car. Buyer beware OF AAA travel agents. It's a SCAM!

Thrifty may be the worst car rental place I have ever been to. Randomly charging me three weeks after the return date, making me wait 4 hours in line to pick up my car, and some of the worst custom service I have ever experienced. I just called to try to confirm why I was charged last night (three weeks after the return date), and not a single one of them could tell me why. They told me to contact Expedia.... Expedia isn't charging me. How can you not tell me why I am being charged you joke of a company. I hope this company fails. Don't rent a car with thrifty. There's no 0 star option but if there was thrifty would be a big fat 0.

I am writing this to you, an hour into waiting in the purgatory of a company that has no employees. Thrifty is a shell that Hertz pretends exists in order to enact their sick fantasy of masochism. There are 2 people working a line 30 people long... For three companies, except anytime a Hertz customer shows up, they get to cut the line. I know how much peanut M&Ms cost in h*ll... $1.50, and the sign reads "thrifty"

My experience with Thrifty was absolutely awful. When we arrived at the airport after our flight was delayed for no fault of our own, there was no one at the desk to help us. In addition, after we had called them and specifically asked for a refund because we couldn’t pick up our car, they failed to provide a refund for an extended period of time until after a final call to their customer service finally yielded a refund. Overall, an exceptionally poor experience with a car rental service that we expected more from.

I rented a car with Thrifty at Logan airport in Boston on September 9th 2021. When I arrived to pick up the car, the line was very long which was no problem because it is at a busy airport, however, after waiting in line for more than 30 minutes, I finally was checked in and received the paperwork to go and a get the car. When I arrived at the garage to pick up the car, the line was out the door but there was no one there working. I was told by other customers that they have been waiting for over 30 minutes for someone to give them their car but no one is there working. I remember when I was waiting in line to check in, an older woman came to the check in desk to let the guy checking us in know that there was no one working to which the guy told the woman that someone should be there working, so the woman went back.

We rented a car from Thrifty for our family summer trip to Washington for 10 days in July 2021. On day 6, our car started making a loud noise when going above 5 miles per hour. Knowing we would soon be driving on the highway for 5 hours, we called Thrifty’s Roadside Assistance Department for help. After waiting on hold a total of 3 hours, we finally spoke to someone about our situation. Thrifty decided to call a tow truck for the car and a Lyft for us.

I booked my car via rental.com and it was nothing but a nightmare. The address they had provided in the confirmation email was wrong, consequently we couldn't reach the place before closing. Next day, I asked rental.ca to rebook and was told nothing was available. We walked into the Thrifty downtown and Tanbir was so helpful from beginning to end. Sure, we got a vehicle and even saved some money. Return experience was great as well, I had forgotten some change in the car and the person who checked the vehicle brought it back to us. Very honest and helpful staff at 114, 5th SE. Way to go Thrifty.

I rented a car from Thrifty at Jacksonville Airport in March 2021. I drove it about 30 miles to my friend's house in Amelia Island. The following day the car wouldn't start, I waited hours for roadside assistance to jump the car. Later that day the car would not start again nor the following day. So the car sat in my friend's driveway for 2 days because it was inoperable. A neighbor jumped the car so I could drive it back to the airport and dump it, piece of crap car. I drove it to a gas station because the contract stated I had to bring it back with a full tank. I put only $7.00 in because I couldn't drive it! Well guess what? When I went to start the vehicle, it was dead. So now I was stranded, alone, at 10:00pm. I could not get anyone at roadside assistance. I had no other choice but to leave the car there. But Thrifty expected me to sit with the car all night until I could get a hold of roadside assistance.

Booked an economic car for 26 days. Paid in full on Booking website, went for Thrifty counter in Miami Airport. Counter attendant asked me for my driving license and credit card, I gave her telling that I paid full rental, she didn't even reply to me. Then asked me to write down my address in a white paper and for e- signature. Then she asked me, "Do you want full insurance?" I replied no. Then asked additional driver, also no. After returning the car by 2 Hrs. I have received an SMS from Credit card bank provider Amount of 1186.60 USD has been withdrawn from my account through Thrifty... Many calls and complaints to Thrifty and so far no clue..

This is in reference to a rental from THRIFTY on August 8th-14th. My wife Heather booked a car through your website. The purchase was paid in full before we left on our trip. We landed in Fort Meyers and I went to the THRIFTY counter to get the car. The attendant there asked for my license and a credit card. I said it was paid in full. She stated yes but we need a card on file. She was typing and asked if I wanted to add a driver... I said "NO." She asked if I wanted any additional coverage on the vehicle... I said "NO"... The person traveling with us heard both "NO's". She asked me to sign electronically and she proceeded to give me back my card and license and told me where to pick up the car.

This is without a doubt the worst car rental company in the US! After flying across the country for our first vacation to Alaska with three children, we arrived on time and proceeded to the Thrifty counter to pickup our outrageously priced SUV. We were interrogated by the nastiest employee that I have ever had the displeasure of dealing with. Pepe?! He was obnoxious, threatening and rude. When my husband asked why we needed to give him certain information, he basically walked away, came back and told us that we needed to walk away from the counter and wait until a car could be brought over (AKA known as "We gave away your car").

Thrifty and RBc points. Just try to make a change to anything. Credit card here we come. Or they will force you to contact RBc rewards which will take two hours of your day. Counter people do not care and blame everyone else.

I had chosen the Allianz car insurance option at the time of reservation. When I arrived to the airport (Maui, OGG) I was told to choose one of 2 insurance options. I didn't remember about my Allianz choice and had assumed that it was a protection of the reservation so I assumed they were offering something standard. When I returned from vacation, I checked and confirmed that I had car insurance. I contacted Customer service and billing to request a refund I was told that this was the customer's responsibility. In other words, I should have known better. That is a deceptive as it gets.

On May 22, 2021 tried to pick up car previously reserved with Thrifty at Sarajevo airport (Bosnia and Herzegovina). Handed to agent reservation confirmation and credit card, just to be handed back credit card couple of minutes later with statement that card was denied? Did provide another several cards between me and my spouse just to have them all being denied? Asked for slip that comes after card was denied and found that agent was asking credit card to approve $15000, - for deposit. I did asked agent why is he requesting such a high amount, I will not buy car. I am renting and will return it week later. He said I can buy insurance from him for another $160 then I can rent a car???

We rented the car online and picked up at Tampa Int'l Airport late on a Thursday evening when our plane arrived. As we got in we immediately noticed the seats felt wet and there was an odor but we were exhausted and everything was closing so we decided to just deal with it. As we drove out of the garage then we notice the car has a bad tire noise or something underneath. We debated on turning around but still so tired, we entered the freeway and got up to speed and realised it wasn't safe any longer to continue driving the car, so we turned around and took it back. When we returned only one office was still open in the rental garage (Hertz - who owns Thrifty). The young lady in the garage was super helpful and traded us out of that car into a very nice rental that worked great. HOWEVER, when we received our billing statement they have charged us $250 for KEYS/PARTS.

I rented a car out of Denver, CO in August 2021 via a third party (pre-paid). I will say the process seemed very smooth. We made small talk with the woman at the counter, who was very kind. She offered me insurance on the vehicle which I declined. I told her that my insurance company covers rental vehicles and I had no need to purchase insurance. I then handed her my credit card to keep on file in case of damages or things of that nature, signed for the rental, and picked out a car. The car was clean and ran smoothly. The return process was also a breeze. We dropped the car off with a full tank of gas, running and hopped on a shuttle back to the airport. We were told that we would get a receipt emailed to us- great!

Rarely write reviews of companies. Rented car from Thrifty out of O'Hare and told that liability coverage was mandatory - charged extra $188. Reviewed car rental policies in Chicago and later talked to their representatives - no such coverage was mandatory. The service person also automatically put on collision coverage until we saw it on the itemized list and requested it be removed. What is worse is that I talked to them during the vacation about the inappropriate upcharge - with the rental car and was told that I should just discuss this with Thrifty on returning the car. Returned the car, told that I had to wait for the receipt. Left the car, receipt showed the same charges. Called their service number - told that they have no way of reversing the charge, even though they agreed that the charge was inappropriate. Gave me the number to the headquarters.

Thrifty Car Rental Dubai is our worst experience in car rental, the deposit is not refunded after 46 days and we still are trying to find a way and nobody is giving us a clear answer, the customer service is truly awful. Once we were asking them regarding the Dubai RTA rules for driving license their employee gave us wrong information just to rent the car!

After reserving and prepaying for our car rental 2 months ahead of time, and flying 5 hours in from New York to Phoenix, we arrived at the Thrifty Car Rental at the airport about 9pm to see a long line and managers talking to everyone telling them that there would be a 3 hour wait (at least) because they had no cars. There was no offer to pay for transportation to a hotel, no offer of a refund, nothing. Just that there was nothing they could do. We paid an Uber to get to our hotel (Family of 6 with a lot of luggage). Next morning, I called to confirm there was a minivan available --was told 4 times, yes, absolutely. So, my husband and I arrive at the the rental place, to be told there would be an hour wait. (MANY other people were being told the same, and the line was out the door.) We asked to speak to a manager 3 times, manager never showed up, and the person working there was rude.

The service desk wasn't helpful with any information about the car. Had to wait 30 minutes at the airport because car wasn't ready. Wanted to charge me $500 deposit for using a debit card. Returned the car and no one was there to check the car in.

After arriving at the Denver airport on 6/26 2021 after a lengthy plane delay due to weather I was frustrated at the long wait for our car. Although we were only one of three people there the computer system and agent were struggling with the paperwork. I was very tired and I got "upsold" to the next car level since the agent suggested it would be safer based on our journey which included driving through mountains. It was very late, dark, and we got to inspect the car with the lot agent who had a flashlight. The car was disgustingly dirty. As we left I realize the window was so greasy that I had trouble seeing out. I ask the agent at the checkpoint for a paper towel to wipe windows.

Would give no stars for dishonest and outright corrupt customer service, if possible. While at the counter, discussing rental package options, I erroneously expected honesty. I had just gotten off a terrible and delayed flight with two children in tow. I said NO to extra charges such as “Premium road side service” and was charged anyway. I did not see this when I signed at the end. Vehicle engine light lit up during our trip, mileage only 67,000 miles. I will never use this dishonest company again. I hope customer loss was worth $60.

Do not book with Thrifty! I booked a car rental ahead of time, pre-paid for it and at the time of booking declined the additional insurance as my own car insurance covers car rentals. When I picked up the vehicle at the airport I let them know I did not require the additional insurance, as I had my own, and showed them proof of insurance.

Lack of employees to do the job at Thrifty Rent a Car site: many clients to pick up the car. We all waited TWO HOURS in line just to pick up an already prepaid rented car at Fort Lauderdale Airport on 30 July 2021. It was a bad experience. On the other side, no line on HERTZ rent a car site- as you know, HERTZ bought Thrifty. It is the same company.

I rented an SUV type car for Florida for one week and every day there seemed to be more problems with the car. The car wouldn't start randomly and would have to try to restart over and over again. This caused us to be late for major family functions, and when we tried to call Thrifty and tell them about our issues they told us they would deal with it when we returned the car.

I rented a car in Los Angeles for one week. Upon arrival at the Hertz site, I was greeted with a long line. We were told that we wouldn't have to wait if we had rented from Hertz but our car was from Thrifty. We waited for 3 1/2 hours to get to the counter. But in the meantime the Hertz counter was moving quickly with no wait. Absolutely the worst! Never again.

I rented a compact car for 3 days at $72/per day. On the 2nd day, I called to extend the last day rental by 6 hours. When Thrifty emailed me the receipt after the rental, they had increased the rate of the previous days from $72/hour to $108/ hour plus added $18/hour for the additional 6 hours increasing the total cost from $307 to $654. When I called them about the error, Thrifty said whenever an agreement is modified for any reason, they increase the price of the entire rental to the cost to rent the same vehicle that day. Thrifty did not disclose this information when I called to extend the contract. Also, I have not been able to find on Thrifty website a compact car at $100/day. They could not tell me why they would not honor their initial price or why they would change the price the for previous days. Thrifty is a very deceptive and scamming company.

My wife rented a car in Puerto Rico. They double charged her rental, now she can't get in touch with anybody to correct it. All the numbers in Puerto Rico are unreachable. We called corporate and they told us to get in touch with our insurance agent and refused to let us talk to a supervisor. I have not ever deal with such a lack of customer service in my life. She is out over a 1000.00 and nobody seems to care. If we could find a live voice to talk to, that would be great at this point.

This is a time that needs, no requires, a zero star rating option. I will never again use Thrifty Car Rental or Dollar Car Rental again in my life. What an absolute unmitigated disaster of an experience it was. A total failure in customer service and management. Over 100 people in line. Out of the 12 work stations available there were only 4 employees working. Customer service reps arguing with customers. Stood in line for two and a half hours just to be told that it would be another hour wait to get my car once I got to the counter. After being in line for that long and searching on other companies websites while I waited to see if they had anything available, which unfortunately they did not, I was out of options.

I rented my vehicle through a third-party but it was went through Thrifty. I was very disappointed. Thrifty I guess is through Hertz. Not good! Anyways paid third party for an advance and they took another $1,412.22 extra that I don't understand how they charged me that because I paid the 3rd party. Please check before you rent!! I would not want this happening to anyone else!

I rented a car and picked it up at Chicago O’Hare airport on 07/10/21. I had taken the redeye flight and landed at 5:30am. Went to pick up the car. They asked me if I wanted to purchase their insurance, I very clearly stated NO. They asked me if I wanted to purchase the toll package. I responded with what is the cost. The agent responded with $11.00. I accepted. He requested that I insert my credit card, I did. He asked me to sign the contract I did. I did not look at the charges - HUGE MISTAKE - he advised that the car was parked in a particular spot and that the keys would be in it.

I waited over two hours to get my car because they only had 3 gate agents working. This was not due to a major weather emergency causing flight delays... It was due to the team not appropriately staffing themselves. The gate agent offered me a complimentary midsize upgrade to apologize for the wait but then I was charged $120 for the upgrade. I have emailed them 2x to see how to resolved this (no response yet) and I was told on a call that they won't refund my "complimentary" upgrade under any circumstance. $120 means nothing to this massive company, but it means a lot to me. I don't understand how they can have such terrible customer service (2 hour wait), then lie to me about an upgrade and then refuse to resolve this issue. I'm not asking for a refund of services, I'm just asking that they HONOR their word for giving me the upgrade they offered for free after my 2 hour wait.

We waited two hours in line to pick up the rental car at National Airport, because staff were so few. The car did not have map quest function. A month after returning the car, we have begun to receive toll fees. Each toll submitted to us requires a $15 fee. For example, to a toll near the Baltimore tunnel, which was $6, Thrifty adds an extra $15 fee. We agreed to this scheme in the fine print. If the company were more reputable, they would have explained the arrangement to us. But then they might lose customers like us. Of course, they have lost us in the future. Renters beware.

The line was around the building and back and forth in the building with the AC turned off. Three Hour average wait time to get your car. They had the cars just not the staff to service the customers. Stay away unless you enjoying standing in hot summer lines for 3÷ hours.

I recently went on vacation from Florida to Michigan for a Christmas in July family party. I booked a rental car from Expedia in my husband name and paid for it. When he got to the rental car Thrifty he needed a major credit card. We didn’t know this before booking. So he called Expedia to see if we can just switch names on our reservation because we only have credit cards in my name. They said we would have to cancel and rebook. That was fine but now they said no cars are available and we wouldn’t be able to get a refund for a few days. I was upset because we had a car rented and then Expedia and thrifty told us, "We don’t have a car for you." I was stranded 5 hours with 3 small children. All cars are booked and nothing left within minutes of canceling instead of just changing a name on a reservation. Thrifty said we should of just booked through them and they could of helped us.

Rented a car in Ft. Myers. Used a $5 toll bridge once and expected to be billed for it. A couple weeks later received a bill for $16, $5 for the toll and $11 for processing. I paid it immediately. Two weeks later I received another bill. Same bridge, same toll, but now the bill is $20. Hmmm. Feels like I'm being blackmailed here. Am I dealing with the mob? If I pay again, seems likely I will fall into a cycle of billing and if I don't, feels like they'll run to the credit rating bureaus.

We did a lot of price comparisons before renting a car in Seattle. We were traveling in May 2021 from Seattle down the coastline then driving to Colorado and returning the vehicle at the airport. We decided on a compact car (factoring gas prices). We secured a price of $845 with Travelocity and left a deposit. We had a 12:00 pm pickup. When we arrived at the airport we had to wait over one hour in line. There were four people in front of us. When we finally made it to the counter we were told that they didn't have our reserved vehicle available. They offered us a vehicle that could not possibly make it up the hills and high elevations that we intended to visit. The best they could do was upgrade us at an additional cost of $250. I don't consider that an upgrade. We had no choice since we were carless and on a schedule. Cars are difficult to rent these days (COVID) and I felt that Thrifty took advantage of us.

Is the pace of life feeling too frantic? If so, I highly recommend flying to a remote airport and heading over to Thrifty Car Rental. Unlike other car Rental companies that scurry you through the rental process and get you quickly re-engaged into a hectic lifestyle, Thrifty provides you with hours of waiting-in-line time, giving you a chance to slow down and reflect on your life choices. It's a perfect time for introspection. My wife and I recently had an opportunity to spend over 3 hours of quality reflection time at the Atlanta airport while waiting in line while two service agents handled a very large multitude of customers. Actually, she waited in line while I waited with other travelers in a sort of makeshift refugee camp. (Thrifty KNOWS long lines better than anyone in the business, so expertly advised that only one person per party wait in line for service.) Overall, it was quite an unforgettable experience that I can't recommend. Enough.

The product was fine. What I did not like was the agent that rented me the car. The agent would not rent the car to me unless I accepted the Loss Damage Waiver. The agent stated that it was "mandatory by Illinois Law" and that my personal car insurance "only covered the damages on top of what was covered by the Loss Damage Waiver." I will never rent through Thrifty ever again when they have agents that prey upon people like this.

I rented an SUV from Thrifty from June 23rd to July 1st from the Fort Lauderdale International airport through a 3rd party. We specified a 7-seater with 4 large bags. The vehicle offered to us may have seated 7 but had room for only 3-4 small bags. When we requested the larger vehicle we had specified and reserved, we were told we would have to pay $250 extra for the extra-large vehicle. As this was too expensive, we had to accept a Tahoe which would seat 7 with 3 small bags or 5 people and 3-4 large bags. When we left the next morning, we immediately ran into a rainstorm. Turns out the windshield wipers had apparently not been changed for some time as the passenger side had the top half of the rubber missing and the driver side about 1/3 missing, with the rubber piece just hanging on. This made it extremely difficult to see in a downpour, besides being extremely dangerous.

Avoid Thrifty, but also their parent Hertz and their subsidiary Dollar at all costs! I rented a car from Thrifty to attend a funeral. I returned the car a couple days early and my rate nearly doubled! I tried resolving over the phone with numerous calls and emails spending at least 2 hours trying to get any resolution, but they only conceded to $15 off a $546 rental bill OR 15% off my next rental, not both, which is ridiculous. I completed a survey and "Angela" reached out to me saying she opened a case **, that she once said "Your case will not go unresolved" but it was never even followed up on after numerous emails on my part.

Rented from Thrifty 6/11. Extended the rental twice. The first portion of the rental was charged and paid through Priceline. The extension was authorized by my bank and the amount was noted as "pending". The car was adequate and return was easy. However, when I checked my bank account for the charge, I saw that an additional $275 was charged.

We had comparison shopped and thought we knew the price we were paying till we rented and was hit with an additional surprise fee of $800. This is a problem because it was an unexpected fee and completely annoying finding out at the last minute!

I rented a car 6/10-6/19 in Sarasota FL. and everything was fine, then I returned the car. On arrive home I checked the bills online and found I was overcharged by about $400. On the first call after about 45 minutes I was told the car was dirty and that charge was for cleaning. After I requested to speak with a manager they disconnected me. Called back about 1 hour later and was told by someone else that there were cigarettes all over the car. Both my wife and I are nonsmokers, and my two adult children never smoke in their life. I asked to speak with a supervisor again and was told to leave my number and receive a call back in ten minutes. I am still waiting. Called back a third time about an hour later and had the same results. Finally contacted my bank and credit card and put a hold on payment. This company tries to rob you right to your face. Wasted a whole day on this issue. WILL NEVER USE THRIFTY CAR RENTAL AGAIN.

In short, for a week in California through Enterprise it cost me $457.76 to rent a car. For a week in Seattle through Thrifty, it cost me $1,220.94. I will no longer be doing business with Thrifty anymore. Enterprise is a straight shooter where Thrifty appears to try and rob you with fees and taxes. If you have no other choice, be sure to read the fine print. Car was fine, everything else went well. But you're not going to get even two stars from me if you're going to charge me almost $800 dollars more than your competitors.

HORRIBLE! HORRIBLE!! So on 06/18, literally 14 hours after arriving to New Orleans, my party and I were notified we should evacuate due to a tropical storm. Due to there being a large number of people trying evacuate, we decided to rent a car from Thrifty, drove to Houston and catch a flight home from there. I rented a vehicle from Thrifty online through a third party—Hotwire—securing my vehicle reservations. Once we arrive to the car rental company located at the MSY airport in New Orleans, we stand in line for nearly an hour to be notified, “… We ain’t got no more cars.”

Overall my rental process was average, there wasn't a long wait, the car was in fine condition. Upon returning home I noticed that only half of what I thought was the deposit hold had fallen off my bank statement and that I had been charged an additional $200. Looking back at the rental documents loss damage coverage that I did not agree to had been added. I had declined the additional coverage in person picking up the vehicle because I am covered on my personal insurance.

Coby, at Thrifty's GEG Car Rental provided EXEMPLARY Customer Service. Like a bright, shining lighthouse beacon to a lost ship - LONG AFTER Thrifty's closing time of 12:30am, and with no confirmation that I would still be taking the rental (not factoring in my 2½ hour flight delay out of Denver, the "system" had already given away my vehicle!) - Coby greeted me at the counter with a huge smile, charisma and SOLUTIONS. There were no more compact cars available. With patience, kindness and creativity he calmed a somewhat frizzed 67 year old gal down, set me up with a car I could be comfortable with, and earned my EXTREME GRATITUDE. Thanks and huge KUDOS go to Coby, and cred to Thrifty for hiring such a gem.

Please take a few minute to read this review I am writing this to save others from the stress that I have endured with this rental, also to save others money. I booked a Thrifty rental online with Priceline. This was done 3 months in advance. When I arrived in Orlando on May 21, 2021 I waited in a line that was 1.5 hours long to get my rental. After a 3 hour Red Eye, you can imagine the state we were all in, tired, anxious, hungry, etc. When it was my turn to arrive at the counter I was asked about liability insurance which I had declined in my initial online reservation. I declined it. I was told by the counter agent that I had to accept the insurance or I could not rent the vehicle. I disputed this saying that the website gave me the option to decline the insurance, he said well that is the website, not Thrifty. He then told me if I were to rent today it would cost $1500.00, not sure what that had to do with anything but that is what he said.

By far the worst experience I have ever dealt with. I got off our 4.5 hr. flight from D.C to SLC, Utah and went to pick up the car we already paid for, a month in advance. The line to pick up the car was insane. All the other rental car lines, were going fast as can be. I wish I cancelled my order and went to another company. Our line was at a standstill. There were 2 workers there, and pretty sure one was a trainee. She had to get up and ask the other woman a question during every customer. Then the one lady went to lunch for an hour (Not saying that she doesn't deserve a lunch break, but for an hour when the lines were so backed up??). The line we stood in took us 3.5 hours just to pick it up, with a 9 month old and 6 year old.

DO NOT RENT FROM THIS COMPANY. They are absolutely infuriating to deal with and the best way to waste time on your holiday. I was told one rate to extend my car rental reservation, was charged that rate and then I was told the rate changed the next day to double what the original rate was. I was not given any information on why the rate changed, except that the other customer service rep must have made a mistake, however, they would not honor his mistake because the computer would not let them. The customer service rep just kept repeating the same thing. Also when I picked up the car I was conned into paying $11 extra a day after stating I did not want additional insurance coverage. I have to look into it further, but they are also breaking the law with this bait and switch.

Being an Army Veteran, I served my country with Honor and Honesty, waiting for companies like Thrifty Car Rental to do the same for our country, but from what I see it is that they have dedicated themselves to taking advantages of our citizens, and the truth is that I do not find fair, especially in these moments in which we find ourselves emerging from this horrible pandemic. This is my story.

RE: Rental Record **. Absolutely horrible! Worst experience EVER with a rental car company. First, myself and many, many other customers, had to wait over 2 hours, in line, at the Orlando airport, with luggage, with masks on, with small children, etc before being assisted on Sunday, 5/02. Such poor customer service, this company should be ashamed! It seems to be very obvious why this company lacks help, good help, if they make people wait as long as they do in order for customers to do business with you.

We waited for TWO HOURS AND FOURTY MINUTES TO GET THE PAPERWORK TO RENT A CAR IN THE STL AIRPORT. And when we did FINALLY reach the Thrifty Agent she was wearing her mask UNDER her chin. See photo. When we returned the car I had previously requested wheelchairs for my husband and myself as we had recent surgeries. When I inquired about wheelchairs, I was told he knew nothing about it. A second employee also had no idea how to get the necessary wheelchairs. So we walked to the terminal with much pain. I am QUITE SURE there is a competent attorney that will be glad to read Thrifty the American Disabilities Act. I will never, ever rent from Thrifty again.

I rented a nice Kia Rio from the Honolulu airport in late March to April 1. I requested an extension on the rental several times. Each time a verbal agreement to extend the car rental was made, confirming the same rate as initially rented. The extension department do not email a new contract or have written acknowledgement of the approval and costs of extensions. At drop off the amount due was increased by almost $400, with the bill showing a higher monthly rental cost. The next problem, no one to talk to.

This is the second time I was charged for insurance. The first time I was not even asked at all about the insurance, charged and luckily was refunded. This time I was asked and declined, then I was asked about fuel and accepted. Somehow I was still charged for the insurance but this time your company refuses to refund us. Don't know what is going on with this company and the employees or maybe this is their way to make extra money, but this is the LAST time I rent with them. "Thanks" for putting a dint in a perfect vacation.

Booked condo, flights for 4 people and car as well 2 months prior. Thrifty called 3 days before our arrival to say no car would be available. You have to have a car there. Just finished Covid tests and everything. So disgusted with them.

I returned my car at Boston airport— and discover I left my iPad under the passenger side front seat. I filled a report as requested on the website. Got a email of my case file. Went to the website for lost items but it has not been updated in days. Tried call the number on the website but no one ever answers. Very frustrating. Call at least 12 times. No customer service. My car was fine but I will never rent with them again because of a lack of respect and service.

DO NOT RENT from this company. We rented a car one month in advance. Got off the plane and they had no cars. 10 people were ahead of us also waiting on cars they had rented. We had to make other arrangements. Terrible experience. No cars. Crazy.

Fantastic rental cars and a staff who are always ready to be more than helpful. The rental automobile agent and agency made everything crystal clear by pointing out and explaining every detail regarding the the total accumulated and final costs. The agent went above overboard by finding out if I had comprehensive insurance coverage on my automobile through my present agent. Since I didn’t, the agent offered me comprehensive insurance coverage through their company.

Our experience was the worst I’ve ever had with any company. On April 23, 2021 I arose early knowing I had to put down my terminally ill 18-year-old kitty. I then drove 5 hours to get to my daughter’s place so we could drive to the airport for a scheduled 3 hr flight to Phoenix. We had already booked our car online with Thrifty well ahead of time with a pickup time of 5 pm. We arrived at the airport at 4:00 pm as scheduled, thankfully got a coffee before taking a shuttle to the car rental area. That’s where the nightmare began. There was a huge line for the Thrifty counter – no other car rental services had lines. I truly wish we would have rented from somewhere else. We should have been able to enjoy a good half day of seeing a city we haven’t been to before and finding our way to our rental in the daylight but that certainly didn’t happen. Instead we were in line over 3 hours when we finally made our way to the counter.

DO NOT RENT A VEHICLE FROM THRIFTY AT ORLANDO INTERNATIONAL AIRPORT!!! So this is how Thrifty treats their customers...."Customer Service" is clearly a foreign term and not a priority with this horrible company: Last week I rented a mid-size car through Thrifty at Orlando Airport for one week. Stood in line over 40 minutes to get the rental paperwork to go to the garage and get the car. I returned the vehicle in the same condition as it was when I took possession of it, upon return it was full of gas, no new damage and it was returned at the time specified in the rental agreement. I was directed by an employee which lane to pull into at the Thrifty return garage at Orlando Airport. I and several other customers in front of and behind me in the lane were all waiting our turn for the man with the computer to come down the lane and check us out.

Booked car rental for my mom using Expedia for Thrifty Car Rental at JAX Airport using her credit card. Got to the airport and Thrifty told me that per company policy, since I booked the reservation they needed my credit card to complete the transaction. I didn't have my card, only my mother's which we used to book the reservation with. Thrifty told me I would have to contact Expedia to change the reservation as they could not do it on their end. Expedia had a 2 hour wait and mom was exhausted. No other rentals were available. Had to rent the car from Thrifty at a $400 upcharge from what we booked with Expedia. We were basically at their mercy with no other options. The rental car was garbage and ran like crap. Do yourself a favor and do not rent from these guys.

DO NOT RENT FROM THIS LOCATION! TAMPA Airport. As with many others (MOST), I would not have given them even one star if I could have. Thieves. Plain and simple. And it looks like I am not the only one. Reserved a full size car on Hotwire. Reserved rate of 32.94/day for 2 days. After waiting in a backed up line the guy at the counter asks if I want a full size car. I said "is that what my res is for", he said yes and I said them that is what I want. He told me to go to a specific row and take any car in that row which is exactly what I did. Even approached an associate in the garage to make sure I was in the right spot.

I reserved a car about a month in advance for pick up at Atlanta airport. I arrived at the Thrifty car rental about 1:30. I didn’t actually get my booking until about 5:30. I reserved the car for 10:00 a.m. that same day. It’s obvious they must have overbooked at the location. They could have gave an explanation at the site to at least ease the people that were waiting for hours on in, but none was given. I will do business with this company again.

I would have given negative stars. The car that we rented had half filled fuel tank. But they charged for the full tank. And price of fuel they calculated was 9.99/ gallon. That is totally insane. Worst staff, worst customer service. I would rather prefer other companies which has higher rental car charges. But not this one!

Overall renting with Thrifty was satisfied. Customer service was very helpful. One thing that caught my eye was, the car was a bit dirty even though there was a sticker on the outside stated that the car was cleaned.

Double charged me after I had paid for rental with Travelocity. When I tried to resolve it they would not return my money and tried to justify it with taxes and insurance. Stay away. If I could give negative 100 stars, that would be accurate.

On April 1st, 2021 I booked a reservation for an SUV for Thrifty Car Rental. We were heading for a week of badly needed vacation after working nonstop for over a year. We were flying from Columbus OH to Sky Harbor International Airport on April 22. Our flight was delayed and we arrived at Sky Harbor around 11 pm. There was a HUGE line at the Thrifty rental facility. We stood in line for over 2 hours. Some of the people in line had waited 3 hours. At around 1:30 AM a Thrifty employee came out and informed the 50 to 75 plus people still in line they were OUT OF VEHICLES!!!!

I tried to pick up a rental car that I had purchased in advance. I waited in line for over 3hrs only to get to the counter to hear from the agent I would have to wait another 45 minutes before the car would be available. I finally walked out and called to get a refund, which took two days before I could actually speak to a human person. I was then told they would have to investigate if my flight was on time before I could receive my money. I asked the representative what difference did it make if my flight was on time (which it was) because I had stood in line for over three hrs.

I rented a car through a 3rd party, along with my flight I picked the car up in Atlanta at the airport. My reservation time was 3pm. When I got there the line was super long, when I got to the service counter I was called to the Dollar car desk, when I walked over the guy says "who you rent from Dollar or Thrifty, he then went through the reservation process. Never explained what he was doing nothing. He then told me he needed to see the card I used for the reservation so I gave it to him, he charged my card again so now there's 2 holds on my credit card, I didn't know this is what he needed my card for. He then told me when my car is ready they will call my name. I walked over to the side where there was around 25 to 30 people standing waiting. Time passed on and on. I stood in the airport waiting on a car over 4 hours.

Over this past weekend (4/16- 4/19) my husband and I were on our honeymoon in Myrtle Beach, SC. In March when I booked our trip we reserved a Ford Mustang Convertible or similar through Thrifty Car Rental. However what we got was a Jeep Wrangler with an oversized sun roof. We spend over $400 for something not even close. I'm 5'2 it was extremely hard for me to get in and out of this vehicle due to no running boards which is part of the reason we got a car. When I said something at check in they offered the one vehicle they had left...a Charger (still not a convertible). If I would have tried to change companies at this point it would have cost me almost double of the original cost. This is false advertisement as you don't get a convertible as you expect. I would never rent from this or Dollar (their sister company) ever again.

Thieves who have horrible business practices. I made a reservation online for a vehicle in Dallas. At the counter every employee had a bad attitude and were disrespecting customers. I went through all the paperwork and was sent to retrieve the vehicle from the parking garage, where there was no attendant or anyone to help. I found someone who was parking a vehicle and he told me where to grab a car from. There was only one vehicle available, which was dented and had scratches on the paint, I took pictures and video for proof. The interior was mostly clean but had a slight odor. After 5 days of traveling from the hotel to a corporate office we returned the vehicle. It's now been 2 weeks and I see a charge on my account for an extra 400 dollars.

I reserved a car through Thrifty. when I got to the reservation counter, 9:00 pm, tired after a long travel day, I found an hour long wait, even for a reservation. When I got to the counter, through my mask and the clerk's mask, I told him that I had car insurance and didn't need their insurance, as I've told many companies in the past. "oh, no" said the clerk, I still needed their insurance, at $33.99/day, for a total of over $290, as "my insurance didn't cover everything". He wouldn't let me conclude the transaction without purchasing their insurance. Too tired to fight, I just wanted to get out of there to finish the 2 hour drive to my mother's. Furious about this, I called Thrifty and they told me that I had to go back to Thrifty to re-write the contract. Sure, on my 3 day stay at the beach, I was going to get in the car and drive 5 hours round trip to do this. Ruined the vacation. Thanks, Thrifty.

Rented a car for three monthly periods. The third time had to return the car two weeks into the contract due to death in the family. Original estimate $640, final $1440. Filed a complaint with BBB and attached rental agreements and final invoice. Thrifty Customer Service replied about a different rental period. Did not bother to read the documentation.

This company is dishonest and deceptive. I have rental insurance through my credit card company which I have used in many countries and throughout the states. After arriving in Washington DC from Ireland with two teens, late at night, we are shuttled out to the Thrifty rental office where I am told they are adding over $700 in charges for insurance. They would not allow me to rent as I have done before and I had no choice. What is a person to do far from everywhere at night with your family? They forced me to accept and then I was stuck with the extra charges. Pure evil and pure dishonesty. My agreement gave a total price including fees and taxes, but that was not the case.

I paid for rental car in March with the understanding I would owe 150 dollars when I picked up the car, instead I was charged 444 more by Hertz. I guess they are the same company but not one thing they tell you is true, please read the fine print, they are out to take advantage of people.