Thrifty Car Rental Reviews

Background: I recently had an experience with Thrifty Car Rental at Chicago O'Hare International that left me feeling extremely disappointed, frustrated, and deceived. I booked the rental using my Capital One Venture X Credit Card, which comes with primary rental insurance and up to $75,000 in coverage.

They did not accept my international driving license, despite my name and ID is written in English. They asked for translation and I showed them a picture for Google translate and they refused to accept and cancelled my reservation!! Avis (another rental car company) accepted my driver license immediately without any problem. I don’t recommend Thrifty.

Sorry for the lengthy post. Rented a car through Expedia, paid at time of booking with a small balance to be paid at pick-up at MCO - Orlando Airport. So far so good. Got to the airport, went to Thrifty, check-in and handed agent the Expedia confirmation paper with balance to be paid. Still so far so good. She asks do I want to pay for a toll pass? I said NO. Pay for prepaid Gas? I said NO, I will bring car back with a full tank. Still so far so good. Vacation starting off good.

I want to start by saying I only gave 1 star because I had to put 1. I would give them 0. My fault for clearly not reading all the awful reviews about this company. I rented a car through Expedia. When I showed up declined any additional insurance and then was told it would be 3 hours until the car was ready. Received my car and it stunk like cigarette but I just drove off. Upon returning I get an invoice for $330.00. The first fee is some additional insurance that I REFUSED and then a cleaning fee for 200$. I’m sorry but why are they charging me $200 to clean the car? They should be cleaning in between patrons and honestly that was the reason they told me I had to wait 3 hours for my car. Then I tried to get ahold of someone and it took forever to find a number to call and of course they were closed and the inquiry template they gave me conveniently didn’t work.

On 8/2 I rented a Suburban 8/2-8/19 and the car started to make god awful noises a few days after my rental term started. I contacted them on 8/5 @5:02pm and did not get a return call, text, message etc for some time. I finally got someone on the phone that told me they would have someone get back to me and that never happened. Finally after sending a nasty, threatening message, I did hear back. They could not find a similar vehicle nearby and asked me to drive 45min each way to exchange it. I didn't feel comfortable with the noise and they could not guarantee me a similar vehicle. I checked online and it showed no 7-8 pass vehicles available at that location so I chose not to drive 45min each way until I spoke with someone at that specific location that could guarantee I would have a vehicle. Nobody ever called me from the location and nobody could guarantee it!

I wish I could leave 0 star. This was my first and last time using this company. I booked a car for my weekend trip in Atlanta 08/26 over a month in advance only to get to the airport for them to tell me they don’t have any cars available and I have to wait 3 hrs or find another car company. They were very rude with bad customer service. I stood in line with no one in front of me for 15 min just to watch two girls have their personal conversation before acknowledging me. Then after she finally called me up, her response was “Didn’t you hear my colleague telling another customer we don’t have any cars, you can either wait 3 hours are go over to another car rental company“. I was in disbelief with the way I was treated as a customer. They were rude and unprofessional. I kindly went over to Alamo where I’m treated with respect and they immediately gave me a car. I did called customer service for a refund and will make sure my friends and family never make this mistake using Thrifty Car Rental.

On two occasions I asked to not be charge - decline - extra services. They quickly show you the contract and always put - “accepted.” After noticing, they would not let me change it. Costs over $2000.

I purchased a rental car on Expedia. Got to the rental company. They said They couldn't find my reservation At first And when they found it they said it was in a different facility but they could give me a car. They would just have to upgrade my reservation. That was fine but it's been almost 2 weeks and I still haven't got my deposit back and I can't get in touch with anybody and no one is responding to me.

This past rental I got, Radiator went out I guess and started leaking fluid causing engine to shut down along with car overheating and A/C blowing out hot air! Roadside lack of assistance caused me to sit on the side of the road (Interstate I-5 North in Lost Hills, Ca) in 110-degree weather for 7 hours. Not to mention I have Heavy Anxiety and I am Diabetic and had low sugars at the time. Because it was the middle of nowhere I couldn't even get a Uber or Lyft to pick me up. Because of the hurdles caused by this rental and Roadside lack of assistance, I was suppose to be home by 4:00pm but got home the next morning at 8 am. This was the Worse Car rental experience in 18 years, especially seeing that this BAD EXPERIENCE tampered with my health. Sitting in that weather for 7 HOURS I thought I would die of heat stroke. Justice needs to be served.

I rented a car from LAX for two weeks through Expedia with a special rates. I thought it was pretty cheap so I prepaid $409.40. According to their advertising, the total should be over $500. When I arrived in Los Angeles, they told me no more special rate car rental and they need to upgrade. Then they told me the new upgrade could be over $600. I thought that was OK, only $100 more. After I returned the car, they charged me $668.35. I asked them how about my prepaid amount of $409.40, they answered they did not know.

I booked a car through Hotwire for $134 US for 1 day. When I got to counter I had 4 open reservations because Hotwire kept canceling them. I asked him to pick the lowest priced reservation and he said he couldn't. Fine whatever...Was in a hurry. Waited over 45 mins for a car (Phoenix Airport). When I dropped the car off in Vegas I was emailed my receipt. My jaw dropped! $264 Canadian!!! What?! The Rental was listed as $104 ..Close to $100 in "extra" charges, including an insurance charge that I DID NOT AUTHORIZE... So I paid $264 for a car that I had for about 7 hrs. That's unbelievable! What a lovely surprise. When I had to book another car for 1 day I chose Enterprise, what a great experience there! No advance reservation and I got a car for $110 US with NO hidden fees, and was given my receipt immediately.

Never ever rent a car from THRIFTY CAR RENTAL! Not only did they give me an old beater Hyundai Elantra (Florida plates, springs sprung, transmission in need of service, squishy brakes, a minute delay between gas pedal engaged and acceleration, and a driver's seat so mashed down from countless butts, I had to be leveraged in and out by my young granddaughter, and could barely see over the steering wheel to navigate Portland traffic - all the while the beginning riff of the song "Low Rider" playing a loop in my head) - but also overcharged me and received calls from an investigator claiming I haven't turned the car back in. I've spent the last two days on the phone with my card company (with whom I booked my rental via their 'Travel Benefit' service) and Thrifty customer service (HA), eventually having to suck up the $90 overcharge as a "hidden fee" and cancel my card to avoid additional charges. DON'T USE THEM! Just saying.

1. Arrived at the Orlando airport, landed at the expected time and got to the counter within 5 minutes of rental time on the reservation. 2. After a 45 min wait in line at 1:30 AM, I was told they would process my reservation, however the cost was going to be $1500 rather than the $637 reservation price and they had no cars available.

I rented economy car from 8/10/23 to 8/13/23, picking in Atlanta airport. When arrived, more than 40 people in the line. We were told by the Night Manager only 15 Vehicles available, ELECTRIC only. No options. I took the EV after asking the manager that I will be traveling TO Macon, GA, and he told me that no issues with chargers in that zone: "this state is full of EV Chargers all around". NO CHARGERS IN MACON, I need to park the car charging 1 mile per hour during all the three days to get enough battery to return to the airport. They forced me to the only option, lying about charging points, and never answer the phone while I was calling them. WORSE EXPERIENCE EVER. Note that I had previous bad experience with them, but I assumed that it was because they were cheaper. No, is not because they are cheaper, THEY DON'T MATTER.

We purchased a third-party through Priceline for Thrifty when we got there. They offered an upgrade only $75 a day but I was supposed to get an adjustment for what we already paid for the car. I did not get adjustment. My bill was over $1000 for a six day rental for an SUV. I am above and beyond very mad and I will never shop with this company again. Called Priceline and they told me thrifty had to give us the money back and thrifty will not budge or even give us half my money back or even a quarter of it or the bill for the first rental that was prepaid.

I wouldn't even give them 1 star! They are a SCAM! I was given a 2022 Toyota Rav4 at the Orlando International Airport location with the engine light on. I did not feel safe driving it with my family, including my 1 y/o son in the back. I called customer service to exchange the vehicle for something safer. They told me I could exchange it at Daytona Beach Airport, I was given a vehicle way smaller than what I paid for. I dealt with that vehicle for over a week bc it was safe. Yet, when my vacation ended I called Thrifty, to explain I wanted to pay for a compact vehicle, since that I what I drove for the week instead of a SUV. THEY TOLD ME THAT I SHOULD HAVE SAID SOMETHING TO THEM WHEN I NOTICED THE ENGINE LIGHT WAS ON IN THE BEGINNING.. Why would you give me a unsafe vehicle in the first place. Don't use them.. It's not worth saving $$.

We prepaid for our car rental and when we went to pick it up, I had to sign a pad. We were never offered optional coverage and if we were, I would have declined it since I paid for optional coverage with the AARP Travel Center. I did not realize they would take my signature and attach it to optional coverage. They gave me a folder that I thought had a receipt in it. The mistake I made was trusting them not to screw me. They did not give me a receipt and I discovered after they sent an electronic version of my receipt, after I got home, that they charged me for optional coverage that I was not offered and did not request. When I called and complained, I was told there was nothing they could do because they had a signed receipt from me. If you are going to use Thrifty, make sure that you have a copy of your signed receipt BEFORE you leave the counter. Lesson learned. Goodbye, Thrifty. Never again!

We advance rented a Thrifty vehicle for pickup at Atlanta airport. When we got there they said they had no cars. Went to AVIS booth and rented a car there. Apparently it is a standard operating procedure of Thrifty to overbook cars. I no longer use Thrifty, since there is no guarantee your car will be there. Happened to me twice with Thrifty. Now willing to pay a little extra to AVIS and have the knowledge that my car will be there.

I have rented cars over the years and have denied buying car insurance as my insurer said my current insurance was ok. Anyway, the agent insisted that the state of Washington required additional insurance. As usual, a little tired from flight and oked for the 'basic package". I guess I didn't read the paperwork correctly - I had prepaid for rental and I thought that sum would be credited for the bill. Later, I realized that they charged me, besides the insurance, a roadside service, which I also didn't need. And some more additional taxes and fees. So, $50/day for unnecessary coverage. I got a "how did we do" email and told them what I'm saying now. Don't expect a response. And I say I would never rent from them again and tell my friends not to either.

Thrifty Car Rental is a scam. You will be signed on for a damage waiver hidden on folded pages of your agreement. NEVER will you be asked for option of buying. Customer service will not call you back. Written response will be your rental agreement which will not include the fraud. These are not rogue employees running over you. This is institutional. AVOID THIS COMPANY!

Original Review: We are from Toronto, Canada. We rented a THRIFTY car from Expedia month ago (June 28th, 2023), Expedia charged us $1000 at booking. We picked up car at LA, we were told by counter, my standard size car all are rented out, asked me to upgrade to compact SUV. We denied all insurances, additional driver..etc. As our credit card covers all insurance, and signed the paperwork as usual. We made my biggest mistake, that 1) We didn't read through, and 2)We didn't ask for the copy. After We returned the car on July 13, 2023. We were billed for additional US$1632, except $1000, the initial charge by Expedia at booking, in the total of C$3200 for 16 days Honda HRV compact SUV. Expedia contacted THRIFTY, the agent from THRIFTY told Expedia that We agreed all insurances and other charges, and SIGNED. We are dealing with Expedia to see if We could get any refund. I will post the final result soon.

Thrifty’s electric car gimmick must be raking in the dough?! See, they give an amazing “can’t pass it up” deal for a rental. Then they make it electric KNOWING you can’t charge it. That way you have to “upgrade” and give them MORE money at the desk! Told to me by the desk agent. I contact customer service. Their answer, “it is in our policy that the car could be electric”. That’s how they get around it! NEVER RENT THEIR GROSS BASIC CARS!

My recent experience with Thrifty Car Rental was nothing short of a nightmare. I am utterly disappointed with the service and the blatant disregard for customer satisfaction. From start to finish, my encounter with them was filled with frustration and deceit. First and foremost, I had to endure an excruciatingly long wait at the rental counter. The rental agents seemed more interested in indulging in mindless chit-chat amongst themselves than attending to the waiting customers. It was evident that their priority was anything but delivering efficient service.

Rented a car from Thrifty at the Omaha airport earlier this week. Booked it online and clicked on the managers special and got a Ford Fiesta with 60,000 miles on it and it looked like maybe it was used as a Tijuana taxi at one point. Filthy P.O.S. Never again will I consider Thrifty.

Worst experience ever. After over 3 weeks they have yet to close out my account correctly. I was offered an upgrade for free and was charged. I need the detailed receipt to get reimbursed from the airline and Thrifty/Hertz can't get it right. I dropped it off in another state and the receipt still says I dropped it off at pickup location. When I call I'm told it will be escalated and completed in 24-48 hours. Never happens. I have asked for higher management to speak to and am told they are not on shift and will call me. Never happens. Do not rent from Thrifty/Hertz. Pay the extra money and rent from another company because this company has no clue about customer service or getting things correct. Being charged daily for a car I returned, no notes on my file even though I call every couple of days. "Let's go! "Should be replaced with "Go Away, we have your money. "

I got a flat tire in the middle of the road and it took me 45 mins to be able to reach to an Emergency Roadside Assistance. There was no spare tire in the car and waited more than 5 hours on the road for a towing service with no communication on eta. Every time I called waited for another 45 mins on the phone.

Terrible customer service, they take too long to serve you. In addition, once you pay for the service they do not assure you to give you a car and make you wait. They don't have enough staff at the counter to serve all the customers, therefore, you have to wait too long.

I've rented from Thrifty before and have used their customer service line to obtain updated receipts. They were helpful in doing that. Granted, their customer service is most likely located in another country, so I doubt they have a lot of knowledge about business practices. I rented a car in May of 2023 and my purse was lost, along with the key fob for the rental. I called the company and was told I would have to have the car towed to the rental place, pay a fob replacement fee, and get issued a different car.

OMG!!! This is not a "one star review" but a "MINUS FIVE STAR" rating, HOTWIRE and THRIFTY LAGUARDIA AIRPORT on 45-01 20th Ave, Queens, NY 11205! You both have lost such a valuable customer: ME!!! All past great booking memories were shattered by your poor management skills! had a $102.23 prepaid hot rate car rental booking for 5:30 PM on July 9, 2023, booked ahead of time per Hotwire email dated June 28, at 1:47pm, and when I finally reached the counter after 10 PM because you were all backed up and had a ridiculously long line, you "forced me" to keep an electrical vehicle which was the only type left in your inventory. Flattering? Not in my case if I have to be bothered by finding a charging station!

I've rented a few times from Thrifty, and their cars tend to be older than what I have rented from Alamo. Often they smell like cigarettes or feet. My most recent rental had a smell (cigars) and a mechanical problem. The car was making a really loud squeeky grinding metal noise. I had a long way to drive and did not feel safe driving 700+ miles back home in the car. They exchanged the car for another clunker, but the only option was for me to drive a half hour in the wrong direction, spend about an hour at the airport making the switch to another clunker, and then driving another half hour to get back on my route. I also had to make a couple phone calls with Thrifty on Friday night and again on Saturday morning to make this happen, costing another couple hours of my trip. I felt they should make a partial refund for my trouble.

I made a reservation two days in advance and fortunately, that cleared the 1-day cap that the Coral Springs Florida representative told folks who were waiting ahead of me. They all made their reservations within a day and all were out of luck because they had no cars. They had paid for and confirmed reservations but were left to scramble or call for a refund. He couldn’t help them. As far as for me, I waited an hour before they forgot to mention that toll fees include an additional $19.95 Service Charge. I just got an email from Thrifty charging my credit card $17.95 for tolls and $19.95 more for their services. Read the fine print! I unfortunately can’t charge them for my time and inconvenience I experienced at pickup. I won’t rent from them again.

Please do not rent with this company. This has been the worst experience with a rental car company I have ever encountered. When I arrived at the Louisville Airport, the lady at the front desk stated she had to upgrade my basic sedan to a small SUV due to them being out of sedans. The rate I reserved was $24.00 a day. I am now paying $40 a day for a 3 day rental. They also put on "basic" insurance on my rental, when I told them I didn't need any.

I reserved and prepaid Priceline for a full-size car with Thrifty Car Rental for pickup at the Denver International Airport for March 20 – 25, 2023. At the time of pickup, I requested with the Thrifty agent at the Denver Airport counter to switch my rental vehicle from a full-size car to a vehicle with All Wheel Drive (and I decided to obtained insurance on the rental), due to the winter weather conditions. The Thrifty agent informed me of the rate increase from $32.89 to $40.00 per day increase on the rental. He never mentioned anything about my prepayment nor any other warnings about my rental reservation.

Stay away from the Thrifty in "Orlando" if your time is valuable and expect a decent service. Frustration #1 It took us more than 3 hours to leave the airport, while the other car rental counter had nobody in the waiting line. Nobody was attended at the garage so we had to find somebody for about 20 ~30 minutes to get a car. Everybody seemed so frustrated.

We were offered a free upgrade at the San Antonio airport when we picked up the car because my husband has a commercial driver's license. When we dropped off the car we were charged $120 for an upgrade we did not need or asked for. We talk to the people at the gate where we rented it and we also called customer service hotline and were told, "Too bad. So sad you can’t upgrade. You pay for it $120 later."

Negative 10000. We had already had a car reservation made through Expedia and just had to pick the car up in Orlando when we arrived. I had called a week ahead and confirm everything ahead of time too. When we arrived the Thrifty rep stated that our rental was canceled and then proceeded to charge us again for a new rental agreement. Remind you I had already made reservation and confirmed those and was charge before. So I was charge twice. I explain this to the rep that I had reservations already, he kept saying that it was canceled and would not listen. He finally said, "Call Expedia tomorrow and tell them you never picked up the car and they will refund you." Stupid scamming company. Save your money and headache. Don't rent from here.

Let me say first that the car was fine, my problem stems from the rental agent’s lies, and misleading statements bordering on fraudulent behavior. When I initially made my reservation I chose no insurance and to bring the car back with a full tank of gas which is how I’ve always done it. The agent told us that the laws in Washington state were a little different for rental cars and urged us to get the basic insurance.

If I could, I would give zero to their customer service agents, their cars and the way they handle a customer. They gave me a unserviced car which would have led to me being in an accident because the brake fluid was leaking. When I couldn't reach their ** customer service department at midnight, I went ahead and repaired their car to which they refused to give a refund. Absolute negligence on the company's part!! Do not get a car from them. I am never renting from them again and will not recommend anyone to rent from them.

We had reservations and did all we could online including payment in advance, for quick service once we arrived to Orlando Airport. The line was at least 75 customers long, it was worse than TSA security! The wait was over a hour and we missed our nephew's graduation. Once home I tried to call customer service to report the incident and each time the call disconnected immediately once I mentioned I wanted to register a complaint. My guess is this company has to be in trouble because they have no interest in customer satisfaction in my experience. They did have 3 agents working.

Upon picking up my rental at MCO airport, I waited in line for over 30 minutes, which I was told is typical. I was asked if I need insurance and clearly stated, "no, I do not. I have insurance." To my surprise, I was billed over $100 for insurance! I tried calling with NO Luck at all. Their phone # listed online is "not in service". The # I was able to get thru to only allowed for voice prompts w/ very few options and kept disconnecting me. I responded to the email request for feedback but never received a response, even though they said someone would reach out within 3 days. DO NOT RENT W/ THRIFTY!!!!

Rental location CSR did not explain supplemental charges but added them to the contract without notification. On “signing the electronic contract”, the charges were automatically added and approved. I tried to have them removed but the rental location (Boston-Park Plaza) refused to acknowledge, emails and contacting Thrifty proved fruitless as they hang up unexpectedly. I would caution anyone about using Thrifty and suggest they obtain a hard copy of the rental contract before signing anything. Furthermore the car reeked of cigarette smoke, was dirty and no damage inspection sheet was provided, the location suggesting I take photos of damage for future reference. All in all, a very negative experience and I am unlikely to use Thrifty again.

I returned the car in the condition I received it and was meet with a 400.00 fee for what the invoice states is an outside washing BUT it was a smoking fee when I called in and I don't even smoke. Never use this company and my review is going up everywhere as they denied the claim and I never even got an email update on the claim I had to call in and get updates myself. They care about their customers - non existent. DO NOT use this crappy car rental.

Prepaid for a rental but no cars for 4 to 5 hours after I arrived. There is no excuse for this other than poor management. After checking, I see many more reviews about this same problem at different times. Why would anyone rent from this company? No me for sure.

After making me wait for 4 hours to pick up my reserved car at the airport, Thrifty charged me a $100 "convenience fee" for a parking ticket I had already paid and proved upon return of the vehicle that the ticket had been paid. The email address they then insisted I send proof of payment too 3 months later (again). Returns any emails as "undeliverable". Filling out their online form and hitting submit generates the error message "your form cannot be submitted at this time.". Two hours on the phone with Thrifty staff got me nothing more than "we're not sure why it's not working please try again". This is a grossly corrupt and incompetent organization. I hope they're forced into bankruptcy soon. Do not rent from them. Period.

Renting from Thrifty was the worst mistake of our trip. We pre-booked and pre-paid and then were charged basically the same amount in fees and insurance that we declined. The representative pressured us to agree to all of these extras and we declined them multiple times and were assured that they were not part of the package. When we dropped the car off at the airport, we had a huge bill for all of the extras we had declined. Because we were heading to a flight we did not have the time to dispute these charges. Never rent from Thrifty.

Customer service seemed great to begin until being asked about insurance - I had mentioned wanting to use my own insurance on my online reservation, but upon arriving I was never asked for my information and they simple asked “full coverage” or “collision only”. This lead to over $400 of added insurance fees that were not necessary and absolutely appalling. It was misleading and not well communicated so I was really frustrated and disappointed in the end.

I made reservations by phone paid in advance for my rental. Got to the location to pick up the rental, was in line for approximately 1 hr before being helped by a Hertz Customer service rep. They was unable to pull up my reservation and created a new one and assured me this wouldn't be a issue. My original payment was canceled and a new reservation was made. The Rep charged my credit card 2 times. I was told I had to dispute my claim when I return the rental. It was the worst experience ever! I do not recommend this place to anyone. They will charge you extra and tell you nothing can be done.

I made a reservation for a car at Savannah airport and when I arrived the desk was closed with a sign to go hertz. Hertz then told me Thrifty has no cars available because they weren’t returned or were approved for extra days, even though there were reservations already made by others for these cars. Why would you not notify people there are no cars available when they have a reservation so they could make other plans? Also, why would you allow people to keep their cars when you know there are additional reservations for those cars? Now these people have to pay more to get a car last minute.

PLEASE PLEASE PLEASE, do not rent from this place. I rented a car on 4/16, they gave me a car smelling like cigarettes, the smell was so strong it was on our cloth and hair, and we also had small children in the car. To top it all I waited an hour in line to get this rental. I tried contacting them several times via phone and opening cases, they never reached out to me. I paid over $513.04 for this rental and it was not worth it, their customer service is the worst, when you call they say they can't assist me. As of today, I haven't heard back from these people. Please just avoid it!!!

DON’T RENT A CAR FROM THRIFTY OR DOLLAR CAR RENTAL!! I gave it one star but there should be a ZERO-star option for terrible businesses like Thrifty. First, we stood in line for 2 hours at Tampa Airport even though we had a booked reservation. When we got to where the cars were supposed to be the employees very rudely said they were out of cars, and we would have to wait even longer. When we finally got the car, it was obvious from all the dog hair inside that the vehicle had not been cleaned. There was writing all over the windshield that didn’t seem to bother the Thrifty employees one bit. There were no other cars available according to employees. After our vacation we received an email from Thrifty regarding my booking experience. We told them everything, but they couldn’t care less about paying customers. Worst car rental experience we’ve ever had.

So quick story time here. Thirteen years ago, a Subway employee was rude to my family while on a vacation. In 13 years guess how many times I have eaten at Subway... ABSOLUTELY ZERO! Thrifty rental at the Detroit Airport, 2- star google rating BTW, added unauthorized liability insurance to a rental that I had. I disputed and provided customer service with documentation showing that I was completely covered by my personal insurance as requested, but in the end, they still refused to reverse the charges. I stopped partial payment with the credit card company, and the credit card company found my dispute valid. However, Hertz\Dollar\Thrifty proceeded to bill me separately, sending the bill to a collection agency. I paid the bill but guess what Hertz\Dollar\Thrifty... for mere $55 and because of your snake rental car agent in Detroit, you have lost a customer for life. My family nor I will EVER rent from any Hertz\Dollar\Thrift again.

I recently booked a car through Economy Booking, but unfortunately, upon arriving in Florida, there were no cars available despite them having taken my payment. Despite numerous attempts to contact them via email, I have not received a response, and they have yet to provide me with a refund. My experience with both Thrifty and Economy Booking has left me feeling scammed.

Worst Service Ever once you have an issue! Explanation: Due to an unexpected power outage at Montreal Airport, our flight was delayed by almost two hours, causing us to arrive in Vancouver much later than anticipated. Despite arriving at the Thrifty Car Rental desk at around 12:30-12:40 AM, the representative who was there refused to provide us with the car we had pre-booked and paid for in full. Despite explaining our situation and traveling with our young daughter, no alternative solutions were offered. This was particularly distressing, especially given the late hour and our tired state (due to the time zone difference).

After waiting in line for 40 minutes with a reservation and paying for the rental car, I was told it would be another hour before getting car. I still don’t have a car. Worst service I’ve ever had by any company anywhere!!!

I recently rented a car from Thrifty at LAX and unfortunately, my experience was not a positive one. The check-in process was confusing and frustrating, and the customer service representative I spoke with was rude and unhelpful. When I arrived at the car parking lot to select a vehicle, I was told that I could choose between a Corolla, Elantra or Sentra. However, when I got there, there were no cars available for about half an hour. I asked for help from several employees in the parking lot, and received different instructions from each of them.

This location is a disaster. Do yourself a favor and avoid these guys at ALL costs. It was a three hour process to get a car. Two hours to get to the desk, then another hour to get your car. Everyone waiting was quite upset, and I guarantee, none will ever book with Thrifty again. You may be OK if you arrive before noon, but they get slammed in the afternoon. Not worth the savings. Folks were leaving the line, going to Hertz, then coming back in the rental to pick up their spouse who had maybe moved up 2 spots in line.

We arrived in Orlando on April 20, 2023 through Terminal C at around 11:00pm and proceeded to Thrifty Rental Counter. The counter was closed and a sign directed us to go to Terminal A & B. The line was unbelievably long. We waited over two hours before getting to the rental counter agent despite having prepaid for our rental at least two weeks in advance. It was very frustrating and stressful. A lot of customers experienced excruciating pain standing in line for so long just to get a rental agreement and finalize their reserved reservations.

I booked a Mid-sized SUV at Thrifty in Las Vegas. We were going camping in Zion and Bryce national parks. I needed space for camping gear. I booked 2 months in advance to be sure I got the car I needed. We got there and had to wait 1 hour and 45 minutes for a sub-compact SUV. Way smaller than we needed. It took a lot of work to get our supplies into the car. But with the long wait and 70 other people waiting in line it was not an option to try to get another car. In addition, we were told we were in the wrong line 3 times before we finally got in the "right" line. Of course no signage to tell anyone anything and only rude garage workers to "Wbusy to be of any help to anyone. When we got home and complained we were told, well the cars were the same price so you get nothing from us," not even a real apology. Too bad so sad now go away.

We were tricked into an upgrade in Cancun Mexico that was supposed to be free and we were billed for. One of only many scams they run down there. General Customer service here in Canada will not help. They pretend to help and pretend to open claims for you, they pretend to take notes on your issues. They pretend to issue you a case number, they pretend to tell you that supervisors are looking into it, they pretend to tell you they are escalating the claim but in reality every time you call back, they ask you to go over the story and say that there is nothing attached to your supposed case number and there’s never any follow up. They regularly hang up on you after you’ve been on the phone for extended periods of time with them on hold and waiting for them to deal with stuff.

I pre-reserved a minivan vehicle a month prior to picking it up. When I arrived to the airport to pick up the vehicle, which is an hour away from my home, I was told that the minivan is not available and I would have to wait at least four hours with a possibility of not getting one. Due to my vacation plans, I had no other choice but to take one of their suburbans, which was my only option, according to the agent. The cost went up more than double, I feel I was strong-armed. My original reservation had to be canceled so now I have to wait on the refund as well as paying for the suburban, this car rental or deal was supposed to be for three days and so far the cost is at $3000. I’ve tried to call customer service, and Explain what’s going on, and nothing was done about it. I will never utilize this company for any of my business needs. Sometimes you think you’re saving a dollar with these businesses and you end up spending double.

I'll first admit that others have had it worse than I. That said, I lack the words to accurately describe how poorly this business is run and how predatory their practices are. Now I've never had a *good* experience with renting a car but this was a low for sure. We were in Orlando which I'm told is always a hot mess. There were probably 60-80 people in line when I arrived in the line for our car. Thrifty clearly gives zero **** about their clients time because they varied between 2-4 employees processing customers (out of 10 terminals) and they certainly weren't in any rush. After 2+ hours, I was called up to the desk. The lady told me Thrifty is terrible to work for, they don't pay well enough to have needed staff members on site and she was sorry in advance. I declined all of their ** add on services and I was good to go.

I reserved & prepaid for a vehicle in May 2022 but upon arrival I was informed there were no more vehicles. This was December 2022 and everyone in line was told to take Uber and they will reimburse and to check back next or do for availability. I took Uber, then cancelled the current reservation for a refund. I was told it would be 7/10 days. Next day I rebooked and prepaid again for the remainder of my vacation. Since January 2023 I have spent countless hours on the phone with customer service representatives and via email to no avail and today is April 4th 2023-still no refund to my debit card from Thrifty.

Firstly, on the day of collection I had to wait 4.5 hours in order to receive my pre-booked and paid for car. When I received my car eventually it only had a 3/4 tank of fuel. When I returned my car with an almost full tank of fuel (more than I received when I collected the car). I have received a charge of $102 on top of the agreed rate for fuel. I have repeatedly tried reaching out to Thrifty with no success. Clearly clients mean nothing to this organization.

I have never had such a ridiculous experience in my life. I rented a car through Thrifty for less than 48 hours in December of 2022. The total charge was $331. In February of 2023, I was charged $9003.61, as they were claiming I had the car for 51 extra days. I spent 20 hours in total on the phone with them. I had to file a claim through my credit card company to get the charge removed. They were incredibly unhelpful with every interaction, and if I had any advice it would be to never ever rent through them.

I had a very unpleasant experience with Thrifty car rental at Las Vegas airport. I had an advance prepaid reservation for 3 days (confirmation number: **) but thrifty did not honor this reservation saying they did not received payment from Priceline. Priceline confirmed it was a prepaid reservation. After making me wait for 2 hours, thrifty said they can't help and I have to make a new reservation and that too on the current price. I had no option as it was 1am in the night and my 2 year kid was tired and cranky. They billed me $414 for new reservation whereas my prepaid was for $291. This was unfair. Instead of helping, thrifty made $100+ more by pushing me to go for new reservation. New Rental Agreement - ** (Amount $414.72). Prepaid Booking Confirmation # : ** (Amount $291.28).

Had the worst car rental experience of my life earlier this month. Surly rental agent, long long delay (close to an hour) before I could pick up my car and exit the lot (they weren't at all busy), and to top it off - got hit with a bogus "detail charge" when I returned the car because they claimed it was "super dirty" (it wasn't). I had to go through multiple e-mails to initially dismissive Thrifty/Hertz corporate HQ to get the charge refunded. No apology was made.

Terrible Terrible Terrible, so far waiting 3 hours at the Orlando Airport for a car rental reservation. Probably 1 more hour to wait. Over 100 people at any given time with only 3 clerks. Attendant said it's like this all the time. Not acceptable, no lines in the other car rental company's windows. I looked to see if I could cancel my reservation but you have to cancel 6 hours in advance through a 3rd party reservation, If I could of canceled I would have been at my destination hours ago. I 1000% do not recommend this company at the Orlando Airport.

I booked a car rental and arrived at the airport. Waited in line for over 20 min and had the most unpleasant person Ebony. She told me that I could not be rented to DNR. I was livid and then my fiancee said, "Rent to me" and she said, "No you are associated with her." I was humiliated and embarrassed. She ran my driver's license's number and because it was close to another person from the past she said sorry. We are stranded now. I demanded to speak with a manager. The manager is on the phone and said, "Oh no you are fine this is why, your number is close to someone else but you have a return flight so go ahead."

Only until I searched online for my recent rental car receipt, I was shocked to learn that they completely changed the terms of the originally agreed to contract and overcharged me an additional $141.72. When I called customer service to inquire, I was told I need to take it up with the rental desk where I rented the car. Apparently, if you return the car earlier than the estimated return time, they can change the deal terms?! Very shady business dealings with no real merit or true policy.

My wife and I took a cruise. We returned a day early, and had planned to rent a car and drive to Orlando from Fort Lauderdale. We made a reservation one week before we arrived. When we had retrieved our luggage and I went to the rental counter there were approximately 200 people standing in line to rent a car. Apparently there was a boat show in town. I stood in that line for 1 1/2 hours. They only had at best three or four clerks working on that crowd which is unacceptable. When I finally got to the front of the line 1 1/2 hours later I was told sorry we have no more cars there will be a 5 to 7 hour wait for you to get a vehicle.

Thrifty is understaffed and just doesn’t care. I arrived at LAX Thrifty rental car at 1 am waited 12 hrs - no staff, no cars. Gave up. Came back 24 hours and am standing in a 4 hour line. Only three people working behind the counter. If I did not prepay, I would run. No one should rent a car from this company.

If you are traveling to Myrtle Beach and renting a vehicle, I would advise you NOT to utilize Thrifty at the airport location. I recently traveled to Myrtle Beach and had a wonderful time in this beautiful city, however, after filling the car up to capacity with gas upon the return of my vehicle, I was assessed a fee of $48.85. When I called their office to alert them of this charge, they claimed the car showed it was 4 gallons short of being filled to "full", which is completely false as the car would not take any more gas as I filled the tank. As a result they, charged me 9 dollars a gallon (seriously).

When I returned the car at the Reno airport I was told to just park the car and they would check it in later, as they were backed up. While waiting for my flight back home, I got an email from Thrifty with my final paid receipt. I was charged $400 for having smoked in the car. But nowhere was there any visual warning regarding the car being "smoke free ". Instead, it was buried 3 or 4 pages in the agreement in a 2 line statement. I had only had smoked on my way back to the airport, so it was noticeable during my return. Had there been any signs at the counter or in the car, I wouldn't have bothered to light up. Charged $400, for what? Opening the window and spraying air fresheners in the car? REALLY??? These guys are without any scruples! I will NEVER rent a car from them again!

First of all, the agent that gave us the car was nasty and antisemitic. My wife walked out crying because of her remarks and attitude! Second of all, the car had a few scratches and had a foul odor in it that smelled like weed. Third of all, when we returned the car, the agents were so unprofessional and made us drop off the car very far from the terminal. We had to walk MORE THAN 5 MINUTES in the pouring rain. Our baby got drenched and had to sit in a wet carriage throughout the airport. Our clothing and shoes were soaked from walking to the terminal. We had to sit shivering in wet clothes and shoes for the entire (12 hour) flight.

Do Not rent from Thrifty Car Rental at Detroit airport! They added insurance that I did NOT agree to! I reserved the car declining the insurance, yet when I get my bill they charged me $150 for insurance plus other miscellaneous fees that I had declined and refused to remove the charge!! They are shady!!!! I’m a veteran and cannot afford to be cheated and treated like this!!

Rented a car at $270 to pick up at Las Vegas airport and they charged me $350 extra for ridiculous reasons. The cancelation wasn't possible and I needed the car at that time and had to pay but never never trust this company.

Refused the HARD sell on the “insurance” the Thrifty Car Rental rep pushed. Found out later she charged me $130 for an upgrade I did not agree to and ~$50 for unknown reasons. I complained to Thrifty who advised I signed, so suck it. Will never use Thrifty again.

I had made my reservation online for a car rental in Los Angeles at a price of $761.00. Yesterday, when I went to pick up my car, the charges came to over $1300.00. I argued with the customer representative asking why it was so much more and she stated it was the airport fees. I disagreed and she took a yellow highlighter and scribbled where the airport taxes were added. It still didn't make sense with me. But, at this point, I'm stuck. I drove two hours to Bakersfield and looked at the other documents I received AFTER I signed. The additional cost was $450.00 for insurance. I don't need additional insurance as I have full coverage from my insurance company on rentals. I immediately call Thrifty. They told me I had to go to the counter where I rented the car. I am two and half hours away. So unethical and shameless. I will update this review with the outcome.

We arrived on time, at 3:00 pm on Jan. 16, into Kona, HI. We were taken by shuttle to the remote rental car site. Before we exited the bus a representative of Thrifty announced they had no cars and did not expect any the rest of the day. We were told to wait on line while one counter person checked us in. After 45 minutes of waiting we were told take a cab or an Uber to our hotel and return tomorrow between 9:00-11:00 am. There was no promise that a car would be available at that time. There was no concern for those of us who had prepaid trips planned for Jan. 17. At 8:30 am on Jan. 17 I called the manager's office at Thrifty. I was told that there might be a car later that morning but no promises were made. DON'T TAKE RESERVATIONS IF YOU DON'T HAVE THE CARS. AVOID THRIFTY IN KONA.

I was charged over $300 for car insurance, which I declined at the desk. I did not realize this charge was on rental when I signed the agreement. I rented the vehicle at MCO airport. I was tired from a long flight and was traveling with a family member in a wheelchair. The rental agent took advantage of this situation and put the charge hoping I would not notice. Other reviewers have commented on the predatory business practice of Thrifty, and I agree. The next morning, less than 24 hours after I rented the car, I noticed the charge.

We were scheduled to fly into Tampa airport. Our flight was delayed multiple times. We were not going to arrive until after midnight. I tried for hours to reach an agent at the airport directly to See how we could still pick up a car, since we were driving another hour to our destination. I was never able to reach an agent. I ended up calling a national number, he told me to dial the number back and press five and it would take me to the agent. I called back pressed five… Not a valid number! I tried to go online to cancel the reservation… Would not accept my information after entering it multiple times. I ended up getting a different rental company, Enterprise, who were very helpful and easy to reach. Had I’m not been able to reach Enterprise, I would’ve been stranded at the airport in Tampa until 6 AM when they open to get in the morning to get a car. PEOPLE… BELIEVE THE BAD REVIEWS!!!

A reservation was made and paid in full for a one week full-size vehicle with Thrifty. Pick up was at 8:30 am at the Phoenix AZ airport on 12/26/22. After a 30 plus minute wait in line the male agent was arrogant, rude and condescending. I was advised there were no vehicles and if I wanted to refund I would have to request that I was first however offered an upgrade of a Mustang for $260 or an SUV for $370 additional for the week. When I asked to speak to a manager I was told they were washing cars and couldn’t be bothered. Individuals that were willing to pay for upgrades were immediately given a vehicle. Everyone else was told that there would be a 1-2 hour wait for a vehicle.

I arrived at Thrifty Car Rental and was welcomed by a long line and only two customer service attendees. Totally unacceptable long wait and service did not meet expectations. I will not use this service again. An almost 2-hour wait to get a rental we had already reserved/booked online ahead of time.

Rented a car from Thrifty through a third party. I had reserved a mid-sized SUV. When I went to pick up the car I was offered a small SUV. I explained that was not what I had reserved and paid for, I was told that I would be upgraded to a mid-sized. This was presented as a correction on their part to provide me what what I had reserved and paid for. I was not given anything to look at either on paper or digitally before I signed the agreement. I should have requested something, but it didn't occur to me that I would be charged for this 'upgrade' three days after I returned the car. I also paid to have them fill the car with gas (their rate was cheaper than the stations around the airport).

This is not the first time I've experienced bad service from a Thrifty, but this is the worst ever. I booked a car on 12/26/22 in Orlando at 11:30 PM. We waited over 3 hours in line at the counter, only to be sent blindly to get the car in the garage. When we got there, there were no cars available and we had to get into another 3 hours line and Wait for cars to show up. Never in my life have a experienced such a terribly managed service, unbelievably. NEVER THRIFTY AGAIN!!!!

We made reservations for a car for 24 December. Thrifty did not have a vehicle reserved for us, leaving us stranded in Washington DC on Christmas Eve. We were not the only victims of their poor planning. There were many others left stranded as well. No recourse was offered. Their response to the problem they created for all of us was just basically, “too bad.”

Don't use Thrifty! We have a reservation for a vehicle booked in Grand Cayman 12/25-12/31 and they just canceled it out of nowhere. "Out of vehicles, sorry." Confirmation number: ** with a vehicle reserved weeks ago and now we no longer have a car. Super uncool, customer service 0% helpful. Will never use this company again, highly advise going with another car rental service.

12/11 - 4:40pm spoke with a Thrifty agent by name of Lilet. Explained to her that our rental was due back the same day at 10:30pm and wanted to know the cost of retaining our car another day; because if the cost was excessive, we were early enough and had ample time to return the vehicle well before time. Thrifty agent Lilet advise that there will be “NO CHARGE” if the vehicle is return by or before 10:30pm, Monday 12/12/22. As a result, Lilet's comment comment provided was not what happened. The vehicle was return on a full tank of gas today, 12/12/22 at 3:04pm, 3:34 pm I received a Thrifty e-receipt statement charging me an additional $100 deposit and $84.09 for the additional day that I was told I will not be charged as long as the car is return today by or before 10:30pm.

I have had a very, very bad experience with this Thrifty Car Rental company, it is the worst because they tell you one amount and they end up charging you another and then making surprise charges, too many rascals. I was disappointed and I will never look for that service again and I'm doing them a favor by putting a star because they don't deserve any.

If I could give less than one star I would. Absolutely horrible business, stay away. Do not rent from Thrifty, Dollar or Hertz. They’re all owned by the hertz corporation and they are all equally terrible. TLDR: Thrifty, Dollar, Hertz all suck. I would have missed the rehearsal dinner because of them. Go with Enterprise, they saved the day.

We had a reservation for a pick up Sat in Downtown Seattle. We were told by staff, at that location, to be there by 12:30 as they closed at 1 pm. We arrived at 12:08 to find the staff leaving as they said they closed at noon and they said they didn't have any cars anyway. The official Thrifty.com website says they are open until 2 pm! We even double checked the day before to clarify their hours as various websites show different hours. The staff was dismissive and unhelpful. AND our credit card was charged later that day. No help was forthcoming when we complained by phone to that location NOR at the customer service phone number. They passed the buck by saying our card was charged by a third party through whom we rented the car (how does one know there is a third party involved?). But there is no excuse for rude and misinformation by staff.

Definitely the worst experience I have had in my life!!! Sneaky and fraudulent staffs at 133 Weber Street North location!! On Nov 16, I needed to rent a car urgently for Nov 17, I had reach out to Enterprise and unfortunately, they had no vehicles available. I googled car rentals near me and thrifty came up, so I booked a car on there for pickup at 8:30 on Nov 17th to return at 9:30 on Nov 18th.

I made a reservation about 1 week in advance. 1.5-hour delay in picking up a car as "there are no cars available at the moment". Agents did not share the length of the delay; I went back and asked again. This forced cancellation of my plans on day 1 so I got no value from the car. Others in line with reservations had even longer waits of 2 hours or more. Reviews of Thrifty show overbooking has been an issue dating back over 3 years or more. As Seinfeld said you know how to take the reservations but not hold the reservations.

My pick up time was 10am at the DFW counter. When I got to the Thrifty counter, a sign said report to the Dollar counter. There were at least 40 people in line at Dollar. 45 minutes later I got to the counter for the paperwork. Then was told it would be a hour wait for my car. I asked if they overbooked, and the lady said it just time to wash the vehicles and get them here. Still waiting for the car to show up.

I paid around 700.00 to rent a 7 passenger vehicle for 5 days. When I arrived at Orlando airport it was determined I needed to upgrade because of luggage space. That cost me an extra 500.00 plus the full tank of gas I pre paid….They lied about the current price outside the airport, and 71.00 for an additional driver. I chose to pay the tolls in cash since we were staying right outside of Disney and I only needed the tolls 2 days. Then Ian happened. We had to evacuate to West Palm Beach since our flights were canceled out of Orlando. Driving across the state, there were big signs lit up saying there was a suspension of tolls. The booths were closed.

I was charged $15 per toll booth I passed in addition to the charge of the toll. There was no option to stop at a booth and pay the toll. A one time admin charge of $15 may have been acceptable but $15 per booth was outrageous!

I was charged $38.69 for fuel after the return of my rental car when I refueled and returned the car with a full tank. After multiple phone calls I received an email stating the local office confirmed it was for fuel and unfortunately no refund would be given. I guess it’s my word against theirs, but I refueled as instructed and will never use or recommend this company again.

I reserved a car from Thrifty in the Atlanta, GA airport. I waited in line an hour to be told that I could not use my credit card because my last name didn't match my license (divorce) and I offered my debit card which showed both my married and maiden name. They wouldn't accept this as proof my credit card was mine and would not allow me to use my debit card because I flew in with a one way ticket (to buy a vehicle) and said even if I could use a debit card they would have to run a hard credit check. The immature staff were taking pleasure in denying rentals. Also, they were making people wait in line an hour and then after paying they were being told 1-1.5 hour wait to get the actual car. The employees were saying they always make people wait over an hour on weekends. I'll never use thrifty, dollar, or Hertz.

On Oct 8 2022 my wife rented a car from Thrifty in Chicago. After telling the agent several times she was not interested in insurance, he included it anyway resulting in an overcharge. After reviewing the rental agreement I find no place to decline the insurance charge. Why the insurance was included in billing we do not know. We only know for sure my wife told the agent several time she did not want the insurance.

We had the most awful experience ever with the Thrifty Car Rental at the LAX on Friday evening. We were shuttled over from LAX and when we went to pick up our rental car, the agent said it would take 1.5 hours. Instead after 3 hours, still nothing ready for us. In fact, folks that were there longer than us, some, began yelling and screaming for their car. And when we began asking why it was taking so long, we discovered they were holding our cars for Gold Members who weren't even there yet. Eventually I was able to get a car after going over to the Hertz counter and a kind agent provided us a rental in substitution of Thrifty. I will never rent from Thrifty EVER AGAIN! I would recommend anyone traveling to LAX and trying to rent a car, don't choose Dollar or Thrifty, instead use a different agency.

This company was terrible and sneaky!! I told them I DID NOT need insurance and they slipped in on my bill and told me I was signing a general rental agreement to learn after it was for insurance! I actually told the guy twice at the counter that my personal car insurance covers ALL rental costs and he verbally confirmed no insurance then. When I asked for a refund they refused because I “consented” to the insurance but the screen I signed on DID NOT say insurance it said rental agreement!

I booked through Car Rental 8. Thrifty in Austin, TX charged me for insurance and roadside assistance even though I declined both. Apparently this is a common occurrence with Thrifty as other reviews have remarked on the same thing. I would give Thrifty a 0 if such a score were possible.

I prepaid for my rental car through Priceline but when I got to the rental place they charged me for things I did not agree to. And would not even take a look at it or ask the representative about the agreement. They are a crooked company and I would highly recommend to not use them. I was charged an additional $275 on top of the $235 I had already paid. Shady company and even shadier employees.

I rented a car for 1 day on 8/23/22. My quoted rate, with taxes/fees was $111.54. My cc was charged $817.62. I called to inquire why the overcharge and received no information on the overcharge and was told nothing could be done. I disputed the cc charge and received a refund for the difference. I received a subsequent invoice for $706.08.

I rented a vehicle from Thrifty Car Rental from 08-12-2022 to 08-15-22. I was charged $250.00 for keys that I didn't have. I contacted Thrifty car rental about the change. When I arrived on 08-12-22 I had a wait 3 hours to get my vehicle with no explanation.

The process of getting the car went smoothly and the car was satisfactory. One very big gripe is the way tolls were handled. We were in the Denver/Boulder Colorado area. The car had an EZ-Pass device on the windshield. We opened the sliding door to expose it before we passed through a toll sensor. It is no longer possible to pay in cash so the EZ-Pass was our only option. However, it apparently did not work and Thrifty sent a bill to pay a fine. This is infuriating in modern times where tolls should be automatic. Being told to go to 'THRIFTYRENTALFINE' is offensive and having to pay $60 for one trip from Boulder to Denver is obscene. Unless Thrifty cleans up their act, I will avoid them in the future. Meanwhile, I will add 'EZ-Pass device' to my packing list for future trips.

I showed up at the designated time at the LAX location of Thrifty and the rental agent said he had my reservation pulled up. However, he told me that the charge would be $430 for the reservation because they did not have the car I asked for and because he was adding on the collision insurance and all these charges that were not apparently on my original reservation. He kept saying "you need this" or "you need that." When I started to question why the price suddenly changed, he diverted the conversation without elaborating further. He also rushed me into signing the documents without going into detail about what the highlighted charges were. He also refused to speak to me, he kept directing his conversation to my partner who was NOT the one renting the car.

Vehicle was fine but there is nothing “thrifty” about their rentals - more like shifty! with hidden/unexplained fees and blind signing of the “rental agreement”. Our costs were DOUBLE what was expected and customer service just sent a copy of the rental agreement and then stopped responding when I emailed for clarification. None of the additional fees were explained or shown to us prior to signing - and we were told by our on site agent that everything was pre-paid, that our credit card was being run for a hood in case of damages only, and then rushed through the process and told to sign the pad but not shown what we were signing FIRST. This was an unexpected and major budgeting blow to us at almost $1400 for 7 days.

I rented a vehicle from Thrifty when I flew to Houston TX to see my brother. I drove to his house and did not drive the car again until the morning I was to leave for the airport to fly home. At 7:00 a.m., after I packed the car, I went to start it and the battery was dead. I phoned Thrifty and told them the situation. They told me that they would have someone come to pick up the vehicle at my brother's house. I had to make other arrangements to get to the airport to make my flight. At 4:00 p.m. that afternoon my sister-in-law phoned me and said that the car was still in her driveway.

On a holiday in Maui we attempted to take a trip up Haleakala to see the sunrise, and our Thrifty mini-van broke down just after 5am. We immediately contacted Thrifty Roadside Assistance and they assigned the tow request to a company in Lahaina. After more than an hour and no updates, I was able to reach the tow company who informed me they don't service the area I am in, requiring me to call back and restart the process. In the meantime as I had 4 passengers, and no tow truck would accommodate us all, I had asked Thrifty to send transportation to pick up my family. They refused to start looking for a ride for them until a tow truck was confirmed to be on the way. When the 2nd tow truck was confirmed to be on route, they finally started putting in requests for a Lyft. However they kept sending Lyft drivers to the Lao Valley, some 50 miles away. When I contacted the Lyft drivers, none would come to my location.

I used Apple Pay to secure the reservation, Thrifty requires a physical credit card at the rental counter. (Apple issued credit card does not have the same credit card number as online Apple Pay.) Therefore my problem began with the physical card not matching the online reservation card. The agent was rude and kept saying "yeah maybe you did use Apple Pay, but the numbers don't match" despite me attempting to show him the transaction in my Apple Pay history. The manager had to be called over to clear use for a different card to be used for the reservation and this situation was resolved.

I reserved a B group vehicle months in advance. Get to the airport and Thrifty has no one working, so I had to go to Hertz. I understand it's the same parent company, but this was the start. So I get told I can go and choose any car in the certain row at the airport and my choices are a Nissan Versa and Ford Fiesta. Clearly, not B group vehicles. Whatever, no big deal at the time. I return the rental and get the receipt via email and notice that while It clearly says I reserved a B group rental and was charged for a B group, it says I received an A group car. So I reached out to customer service and have had 10+ email correspondences with them. Essentially their position is "Oops our bad" and "There's nothing we can do about you reserving and being charged for a B group and only receiving an A group car." No offer to refund the difference.

Recently rented a car from Thrifty. Was asked if I wanted additional insurance and coverage on the vehicle. I declined. After leaving I received an email showing I was charged anyway. I called customer service. Was told to go back to the rental location to expect a refund. When I returned they declined to refund me and again told me to call customer service for assistance. I wrote to Thrifty explaining my frustration and was told someone would reach out to me but I have not received any call or email. Very frustrating! Can't believe Thrifty would abuse us and take our money illegitimately. Would like to resolve this! Please help!

Front desk when I arrived at SeaTac was pretty decent but on getting downstairs to pick up car that's where it went sideways. First off I needed a car with 6 seats and requested that in the booking. When I arrived they tried to push me into a larger Suburban for an additional $1500 for 3 weeks on top of what was already nearly 1,000 a week that I was already outrageously paying. They informed me that they had bought out Hertz which shocked me. Hertz has fallen. Anyway go downstairs to pick up the SUV - it's not in the spot, not in the lot!

DO NOTE USE Thrifty/Dollar/Hertz - These companies are looking to scam weary and unsuspecting travelers. I landed in Orange County, CA and had reserved a vehicle for pickup. After eventually finding the front desk (buried in the depths of the parking garage), I was told they didn't have my vehicle and it would be an hour or more until it was ready. They told this to everyone ahead of me in line. From that point, they tried to "upsell" me on a better vehicle. First, they offered another vehicle for $20 more per day. When I refused, the scummy salesperson whispered "well then what price works for you?". At which point I started to realize this was a scam. I refused the upsell and all other offers. (pre-filled gas, insurance etc.) I eventually got my car about 30 minutes later.

Do not use Thrifty, not only will they charge you gas refill whether it is full or not, but big "admin" fees to pay $2 and $3 tolls in cities that use toll charges making every toll you cross a $20 affair. These bills and costs were not spoken about prior to rental and I keep getting bills for a car rental a month ago. It is not worth it and they are not helpful.

The way to Orlando Airport on Wednesday 24th August to catch our return flight, we had a flat tyre. The car had to be stopped by a toll both (we were in the US) on the SR528E. I called Thrifty Emergency Help (they answered after approximately 30 minutes). Thrifty refused to help us, with one of the responses as “can’t you just drive to the airport on the flat tyre” and told us to contact the local highway patrol to provide support as they couldn’t do anything about it. I called Highway Patrol and there was no answer. I paid extra to have 24 hour emergency support, and they failed to provide this.

I've rented my car through ** with the booking number ** on August 2. When I rented the card I've paid CAD$839.25 so they charged my credit card USD$661,34. When I returned the car to the Miami Airport on August 18, they charged my card again for the total amount of USD$913,65. So the total cost my credit card has been charged by Thrifty is USD$1574,99. They send me an invoice which has the number USD$913,65. So Why charge my credit card more than that? I've been ROBBED by Thrifty. They charged my credit card TWICE. I wrote them several times, but no one takes responsibility of the mistakes and they keep telling me lies. I've already paid for the tolls and returning different location fee when I was renting the car. They have no excuse. I want my money back immediately.

We had a pre purchased rental agreement for a car rental at the New Orleans Airport location and the salesperson (Devon) insidiously added the additional insurance coverage without going over it specifically. It was $60/day for 5 days (about $370 total) that were added to the agreement. He quickly offered a free upgrade. Upon exiting the lot, we took a glance at the ticket and noticed the charges. Apparently, it is his common practice as reported by his colleagues and manager (Yasmine). Instead of apologizing, the Devon in question came screaming at me saying that he actually went over the charges in front of his manager. It was a surreal experience! Please be very careful when renting a vehicle from that location. Those practices should be sanctioned. They are clearly taking advantage of their customers.

We rented a car from Thrifty Car Rental at Washington Dulles airport this summer, we traveled along the east coast and drove on some toll roads. Later we received a bill from Thrifty, but what surprised us is that there was a $15 Per TOLL administration charge on top of the toll itself. When we picked up the car, the counter agent never mentioned anything about what to expect when driving on toll roads at all, let alone disclosing the $15 PER TOLL administration charge. We complained to Thrifty about this unfair toll administration charge. The initial response from Thrifty was that we declined their toll package, which is a lie! We replied stating once again that the agent NEVER mentioned anything related to toll. This time, the response we got was such info is in the contract (fine print).

I rented a car in Austin, Texas, and I passed through 5 tolls. I got a bill for $21 + an administrative fee of $75. Thrifty charges you $15 per toll, incredibly expensive and I never experienced this before in my life.

AVOID! DO NOT USE THRIFTY. They will charge you a fuel charge even though you return the tank full. We rented from Thrifty and booked through Expedia. Upon returning we refueled to Full less than 5 miles away from the airport. We STILL got charged the fuel charge and will be disputing.

We rented a car to have reliable transportation to my sister's funeral. The gas gauge didn't work. We had a blow out and couldn't get help from Thrifty because it was unsafe for them to help us on the shoulder of the road. We had to change to the donut tire ourselves and then once off the road, they told us to drive almost 500 miles on the donut to our destination. They made a really bad day even worse.

I would give negative stars if I could- DO NOT rent from the airport from Thrifty or Dollar- they have two agents and more than fifty people waiting in line- we waited for an hour before leaving because it would have been another two hours- insanity!!! I got online and did a chat with their customer service to tell them I cancelled and they billed me anyway, even though I did not do the prepay- they say they won't refund me so I will take it up with American Express!!!! Lyft or Uber to town and pick up your car the next day- I hear it is always like this at the Thrifty/Dollar SFO!!!! Avis did not look better when I walked by! BEWARE!! Pay more at Hertz!!!

Went to Atlanta from 7/15-7/22 for Baseball tournament. Our plane landed at 1:45pm. Great flight. Got our bags. Off to an amazing start. So we head to the Thrifty Counter and what a nightmare. Waited almost 2hrs 54 minutes from back of line to front. Then another 30 minutes from the time we got our keys to get to the car. Such horrible service. I will never use them and you call to advise of the situation and all they give you is a case number. And forward your case to someone else with no help. But hey they got our money but lesson learned. I rather be stranded than use a car from Thrifty. They could offer me a FREE and I won’t even accept.

In the event you’re using a 3rd party discount app, like Expedia, Travelocity, Priceline, etc., trying to save money on a car rental, beware of Thrifty Car Rental when you receive the selections of the rental companies. They use deceptive practices to get you to purchase add on services that you probably had no intentions of getting. When you are picking up your rental and they tell you the Rental Agreement will be sent to your email address, tell them you would prefer they print it so that you can review everything you’re being charged for before you leave.

If I could give NEGATIVE stars, I certainly would! What a horrible experience my Husband and I had Friday 6/17. We landed in Atlanta at 9 am and did not receive our "reserved" car until SIX HOURS later at 3 pm. We had to wait HOURS along with hundreds of other disappointed Customers while our rentals were obtained and distributed to us. The counter workers were RUDE and had attitudes. One heavy set bald lady worker was a DOG to my husband and I and threatened to cancel our reservation while we were inquiring about the significant delay.

This was the 2nd rental I had from them in 2 months. They lack counter personnel at the Oakland Airport was 0. All customers were directed to the Hertz counter and the 2 girls took all the Hertz customers before taking the Thrifty customers. It took me 2 hrs to get a car that was already reserved and paid for, this unacceptable. In addition, the car had a toll sticker on it and I have received a bill for the tolls, which were 6.25 with admin fees of 60.00.

This was the worst rental experience of my life. I had to be in DC for a family emergency. I rented the car at Dulles for a little over 24 hours. I was quoted a charge of $98. I told the agent that I will be returning at Regan National. He said that was not a problem. When I returned the car today, the charge is over $450!!! I have never felt more cheated in my life. I called Customer service - the guy first argued that it was within the terms of conditions to make the daily rate whatever they wanted if I returned it somewhere else. When I insisted that he point out specifically where it says so, he could not. Yet, I could not speak to a supervisor. I am only been promised a call back from a supervisor. I am not holding my breath.

I rented a car for a recent trip from Minneapolis airport to Iowa. I requested a Nissan Versa or similar; I got a Nissan Rogue (much larger). The interior was black and the hot steering wheel blistered my hands; the automatic shift was non-standard and I almost drove into a store by mistake. But those glitches are not disturbing.

I recently rented a car in Florida. They charged me 10$ for each toll, that's right! the value of the toll + 9.99$ of administrative fee for each toll. The contract says that a maximum of 9 administrative fees would be charged as a courtesy. well, I received two letters in the amount of 114$ and 102$ for the 17 tolls, thus being 17x 9.99$. This is a theft! I don't recommend them to anyone! Last year I rented by Hertz and had no problems with fees.

I got caught up in the Cancelled Flight weekend on June 17. I had booked a rental car from Thrifty using Orbitz for 6 nights June 17-23. I contacted Thrifty and told them My flight got cancelled and I was not going to be able to pick up my car on the 17th. I was not going to arrive until June 19th and would now only need the car for 4 nights instead of 6 nights. They were going to charge me $200 more than what I was going to pay them for 6 nights. The lady did not care that my flight got cancelled and was very RUDE. NEVER USE THRIFTY!

We reserved a car back in February for pickup SFO last week. Was supposed to be mid-size getting 33MPG (est) and got a small SUV (compact lol) that wound up getting like 15MPG based on miles driven and gas purchased. (Bought the full tank which should have provided 375 miles per the car details and had to put $60 in it to keep from running out having driven only 302 miles!!.)

Please DO NOT rent with Thrifty from the Palm Springs Airport, they will try to scam you! We rented a mid-size car for 6 days in late April online prior to arriving in Palm Springs, which we paid for in advance. When we got to the Thrifty agency to pick up our car, the Thrifty Representative said he’d be able to get us a better deal than what we received online. I told him as long as I wasn’t paying more than the original price that I’ve already paid that we would be more than happy to get a better price. He said that my original amount that I paid would be refunded on my credit card and I would just have to sign off on the new price for the rental amount.

I booked small car from Dubai airport, when I returned car they discovered scratch, they put me in very narrow corner to sign and pay because I want to get my flight. I called nobody answer, email nobody replied, main branch also no reply. The charged me the tolls three times, with no reason. Just take amount from my account without any more information. DON'T TAKE CAR FROM THEM EVER.

I confirmed a Toyota Corolla for a trip in May 2 weeks. When I got to Sacramento Airport Thrifty did not have any Corollas. They had 2 for upgrade. I picked a Taurus. They ended up charging me for the Corolla at $1255 and the Taurus at $1776! After several phone calls they credited me just $375 for the Taurus upgrade not all of the other $1400 worth of stuff.

This local company is rude and have 0% customer service. I had a reservation and have used them many times before. My valid license would not 'scan' on their machine and they then refused to rent a car to me and would make no accommodations to override or work with me at all. So I had everything they requested (valid DL, reservation, even paid up front) but they not only left me stranded at the airport as no one else had any cars, they acted as if I had done something wrong and blew me off. Thrifty corporate has no control over these local owners so there is nothing a customer can do. AVOID THE MYRTLE BEACH AIRPORT THRIFTY LOCATION. Your loyalty means nothing to them.

If I could give them zero stars, I would. They charge me twice the amount they said they would. Charge me for a toll I paid timely and gave me six days to pay it, over a weekend, so really 4 business days. They lied to me at the ticket counter and charge me for a whole tank of gas instead of just what I used and charged me twice the amount for the low grades insurance I had. DO NOT use Thrifty.

This is the worst company EVER on planet earth. They try to get you with the lowest price but trust me, it is the MOST expensive rental car company. They hit you with fraudulent charges (such as administrative processing fee etc) and shot my bill up by more than 200$ for the 3 day trip. The $200 was fraudulent billing. I am having to spend time with the card companies

Rental Agreement number available, Dates: 5/19/22-5/25/22. Boston/Logan Turn in: Hartford/Bradley. 30 minute line within Logan. Only one agent and she was dressed in Hertz livery. Requested and priced a full size car. Garage had none available and best/biggest available was Nissan Rogue. (Mission was a college graduation in Maine and a high school graduation in Connecticut, so size was important as well as connectivity). Car was not equipped with Apple Car Play. During adjustment of rear view mirror in Boston rush hour traffic, the rear view mirror came off in my hand. Request for refund to reflect having to make-do with the much smaller, ill-equipped replacement vehicle denied by Thrifty, who responded that the Rogue was priced higher than a full sized car. Indeed.

This is the worst car rental experience I've ever had. The company severely booked on Memorial day weekend at ATL airport. It took over two hours to get through the line to pay for my deposit on my reservation, and almost another three hours to actually get the car. On top of the unacceptable wait times, the staff and management on duty were incredibly rude during the whole experience. They were running a policy of if you're not there and ready when they call your name when your car is ready, no matter how long you have waited or what the reason you either aren't there or didn't hear them call your name is, they skip you and you have to potentially waiting another hour or two for another car. On top of that, they hit me with extra fees that I was not made aware of until after they had already charged my card. I will NEVER rent a car with this business again

I rented car from Thrifty at Orlando Airport for 2 weeks. After driving about 4 hours a red light flashed saying to have vehicle inspected. I called and was told don't worry about it! Another day the check engine light came on so I called again, same response! Eventually the passenger seat alarm flashed and chimed with nothing in the seat. The cruise control and the GPS worked intermittently flashing different screens. I called once again for a replacement vehicle and was told to drive 1 1/2 hours to Augusta Airport and go to the Hertz Rental booth?? I asked why not Thrifty and the young lady said, "That's what you have to do!" Hmmm.

Let me start out by saying that Thrifty sent me a survey, which I took the time to answer (giving them low marks); they responded with a cookie-cutter reply that they were sorry they did not exceed my expectations. How is that for being glad-handed? I wrote them back and asked if they could make good on the money they cheated me out of. No reply. I wrote back and asked if they were going to reply. No reply. So, I am writing this.

We travel around the US twice a year and we select different airlines, rental car companies, hotels etc to see which best fits our needs. Needless to say, Thrifty Car Rental is by far the WORST company we have experience thus far. Hertz has been #1. We typically will take the shortest routes on our adventures to save some time, even if we have to pay tolls. We are Floridians so tolls are nothing new to us. We pay the ones we can, but the ones that are billed are typically taken care by the rental company however, not Thrify! Not only do they send YOU the bill they also include hellacious admin fees... $25 per toll.... are you kidding me!

Returned my car rental at the Atlanta, Georgia Airport with a full tank of gas. I was sent an e-receipt with a charge for 1 gallon of gas! I took a picture of the dashboard with my gas tank full and the odometer. The odometer reading matched my return mileage. The car was never taken to a station for 1 gallon of gas! I was outraged by Thrifty's scam and would never recommend this car rental company to anyone! They bank on people dismissing a 1 gallon charge at $9.99 a gallon. All of those gallons add up to hundreds and thousands of dollars. SHAME ON THRIFTY!

Made and paid for midsize reservation for AUS airport pick up on 4/30. They offered subcompact car on the spot. Company offers cheap rental price and did not fulfilled its promise. Terrible company to deal with. Do not try this rental car company!

Our experience with this company is poor. They offer relatively low rental prices, but they charge super high-cost insurance. Besides, they take a 200 $ deposit, which they promised to return after (I didn't understand why they took it if we had all covering insurance, but now I get it...) but they send bills for cleaning 150 $ + taxes, plus some kind of other services. Basically, they steal 200 $. I honestly offer to avoid this company...

I was lied to when I rented my car. I don’t rent cars often so I don’t know the best options. When the lady was having me sign my paperwork she never ask me about gas options. When I ask her what was the best financial savings in gas options she told me just to bring the car back as empty as possible and flashed paperwork for me to sign. She was super rude and wanted me out of her window no doubt. After I returned the car I found out they charged me $140 for gas. I called and spoke with two different individuals and they told me I was out of luck cause I had signed the paperwork. It didn’t matter that she lied to me at all. They had absolutely no intention of returning the money they cheated from me from their employee lying to me or even not willing to investigate why she would have told me the wrong information. I will never ever rent from them again and I highly recommend that no one else do either.

I booked our rental through Expedia. We requested a Jeep Wrangler. When we landed in Miami we checked in at the desk and denied the Loss Damage Coverage. When we got to the garage we were told they did not have any Wranglers available, even though it was early in the day. They offered a small convertible, which would not work with our luggage and our two children. Then they offered an SUV that reeked of smoke. They basically ignored us after the first car and we had to track them down and wait each time. They finally offered us a mid-size SUV and told us it was a better option than the Wrangler, anyway.

We reserved a vehicle online through Priceline. They did not not have the type of car that I reserved/paid for (VW or similar). So they downgraded me and placed me into small compact. I told them NO that I'm not taking this type of car. The WORST customer service experience EVER, especially coming from a MANAGER "** male." SUPER rude/obnoxious. Very unprofessional. So I left the car and told him to keep the money. DO NOT USE THRIFTY AT PBI.