Thrifty Car Rental Reviews

At first I thought the pricing was great and this is too good to be true. Turns out I was right. 2 months after I returned my rental (in perfect condition and with a full tank) - I started receiving charges to my account from Thrifty. After getting nowhere with their customer service on the phone - I had to dig deep to get a receipt of the charges. They had charged me for a fuel (even after I returned with a full tank). They had also charged me for the warranty and the roadside assistance after I had said no. I had to submit an inquiry to their customer service and only after 3 emails sent they refunded me my money. This is very concerning because this means they are charging people after their rentals and hoping that people don't check their statements.

I prebooked and paid for a car online. My voucher said wildcard, which according to website means chance for free up grades). After traveling over 12 hours, I get to the rental counter and they claim they are giving me an electric car and I had manager's choice so I get whatever car they say I get. That was not on my voucher, nor was there info about electric cars. I refused then the rude lady said I would be charged an extra 700 dollars WTF, cause apparently a basic and I mean basic car was an upgrade.

I rented a car from Thrifty rental. A few weeks after I returned, I got a toll bill with a penalty. I used my EZPass transponder. Sent proof of EZPass toll paid for the bridge. The customer service was so bad and at times rude. Never again will I rent from Thrifty.

AWFUL. I rent cars about 10x a year. Normally with Alamo or Enterprise. This time, my best friend's husband had died in an horrific accident and I needed to be there with her. To say I was distracted would be an understatement. I chose what seemed to be a reasonable car at a fair price. Car was fine, pick up was easy. I returned it 3 hours early with a full tank. Imagine my surprise when I was billed $80 OVER the signed off price! Then, the tolls began arriving.

I just returned my rental car to Thrifty. I left the car in a long line and no one from Thrifty was there to accept the car. The sign said to leave keys in car. After checking my bag, I realized I left my phone charger in the console. This was an expensive multi connector type charger for all my devices. 10 minutes after I initially left the car, I returned and the car was gone. I asked one of the Hertz/Thrifty staff to help find the charger. After 30 minutes they returned to say they can’t find the charger. I want everybody to be careful if you rent from this company in Bozeman. Thieves work here, so don’t expect to get anything back if you leave anything in the car. I will never rent from this company again.

I Returned my rental at Thrifty RDU, I however was running a little behind catching my flight because I had my 85 year old mother with me. In that rush I left behind very valuable gift cards, a visor and a scarf in the console. When I realized I had left it there I was already getting ready for takeoff. I tried to call Thrifty and received the 877 number. I know Thrifty has phones at that location. I called many times with no success. The next morning I took the day off and spent it hunting down RDU's phone number, finally I called ground transportation and they gave it to me.

I booked my rental car as a pick-up at one location and drop-off at another. It did not indicate that there would be a service charge of $300 for this. I was at the counter when I was informed of the charge. There was not much I could do at that moment. So, I unhappily accepted it. The counter agent then tried to sneak in insurance fees which I declined online. He did not ask and it wasn't until I noticed that he removed them. He also upgraded from the car I booked online for $20 per day that I did not catch until I was on the road of $280.00

DO NOT EVER RENT from Thrifty Car Rental. We were overcharged by almost $730.00. We turned the car in hours early. Declined insurance that was added on besides changed the contract amount to a lot higher charge. I have all my receipts, I owed a total balance owing of $117 after my $250 deposit. They charged me $847.88 on my credit card. I am turning them into the FCBA and the FTC! I called and got no where with them. Also declining the charge.

My review is multifaceted. I reserved an economy car online at $36 per day and was upgraded inadvertently by being told to pick any car from spaces 309-320. These weren't the Chevy Spark that I anticipated, but I didn't question it at that time. I chose a Jetta in space 311 and headed out. Later I realized that my $39 per day was actually $62.16. Strike one.

We booked a Thrifty car rental online, naturally having to give our names in the process. Confirmation issued, all good. When we get to the Thrifty / Hertz counter the next day we're told Oh, no, you are on a Do Not Rent list, but you can call this number (Sunday afternoon, the number only staffed weekdays) so they're perfectly happy to strand night & weekend travelers. Fortunately Budget came through for us. I complain to Hertz the next day and then get back "We have checked our records, and it appears that you are no longer on suspension and are eligible to rent a vehicle". Yeah, well don't worry; we'll be sure to tell friends & family to stay away from Hertz / Thrifty and you won't see US again.

Booking was $333. Charged me $727. Nothing extra added. Holiday weekend so of course there are no other rental cars available for cheaper booking last minute. I tried to call both Expedia and Thrifty for help and both parties blamed the other. They knew I was in a tough spot and had not choice to pay.

Do not rent from this company. They stole my money. Charged me a late fee for a whole day when I clearly turned in my rental on the scheduled return date and only a few hours before it was due. I turned in my rental Sunday, 6/22, around 430pm. Handed my key into someone at the desk and all she told me was my hold will be released at midnight. Did not give me a receipt or anything. Then this company had the audacity to charge me, falsely accusing me of returning my rental in late the next morning? DO NOT RENT FROM HERE. THEY STEAL YOUR MONEY.

If I could give them 0 stars I would. I have booked a Jeep Wrangler through Expedia for my daughter & my trip to San Diego. When I booked I had declined all the additional fees (additional insurance, roadside assistance, etc.). Upon arrival I was informed my car type was not available, and they were going to charge me extra for the car that was available. They eventually tell me that they could remove that charge. They never asked if I wanted the additional services (I would have declined as I did when I paid for the booking online). When asked for my credit card, I asked the reason why and they explained it was a retainer fee which would be refunded. Once I was emailed my receipt (which was about 2 hours later) & saw they were charging me an estimated additional $459 I immediately tried to call.

If I could give them no stars I would!!! Reserved a car for my son and husband through Expedia. Paid a $36 fee and remaining balance was to be paid at pickup… son and hubby went to pick up rental and they didn’t have a car and were told that there was nothing we could do. I called the company from home and was told that it happens and car is not guaranteed!!! WHAT? Why make a reservation? Why pay anything? Now my hubby and son are trying to find another car from another rental service in a small airport 1000 miles from home!

Rented a vehicle and was told it was gonna be one price and then when I returned it after I just put fuel in it. They charged me for fuel and I declined everything including insurance and tolls. You can’t call anybody because they don’t have customer service and then when you fill out their stupid form online, nobody responds. I guess I will have to dispute it with my credit card Seeing they don’t have any real people that work there.

I filled out my reservation online, and went to pick the car up at LAX. In my online reservation, I declined any additional coverage on the vehicle. The total price should have been around $200. Even though I had done this prior to picking up the car, while at the desk, the service agent quickly and quietly said, "And you said you just wanted to the most basic coverage option?" I said, "Yes," obviously thinking that he was confirming the information I've already selected/provided. He quickly had me sign the paperwork, and when looking over it, I realized that he had charged me over $200 extra for coverage that I didn't ask for.

I paid $288 thru Expedia for thrifty rental car. When I got to the airport the lady working was difficult to understand and rushed me thru explanations and told me it's ok, just initial here and here. Never explaining anything. After I got it returned, I noticed they charged me an additional $512 for extra insurance and roadside assistance. Which I have AAA insurance and I am covered thru them, plus roadside assistance. I could not talk to anyone at drop off and I cannot reach any person in billing. I feel totally scammed and taken advantage of. Never will use them again. I hope Expedia won't use them.

If I could give less than one star, I most certainly would. My husband and I traveled to Puerto Rico for a week’s vacation. Since we were staying about an hour away from the airport, we chose to rent a car with Thrifty. On Expedia, they had better reviews than most and that is why I chose them. We ended up doubling our rental fee to pay for full coverage insurance. We ended up with a defective tire, with a bulging side wall that would have caused a blowout. Thrifty refused to replace the tire, or supply us with a different vehicle. They insisted that we drive it an hour into San Juan on the donut in order to get another vehicle, effectively ruining an entire day of our vacation and risking our safety. They were rude and we completely wasted the money on insurance. Will never deal with them again EVER.

I had an absolute horrible experience with this company. I rented a mid-sized vehicle and got a Kia Soul, after much grief and despair from their customer service representative. They do not disclose the 200.00 to 500.00 deposit when reserving online. So to my dismay I was asked for 200.00 deposit with Credit card or 500.00 with debit and a hard pull on your credit.

UNSCRUPULOUS business practices! On 5/2/2025, booked rental car through American Express. Verbally declined additional insurance and Thrifty charged a loss damage waiver fee after I verbally declined. One May 17th, I noticed two charges on my American Express bill for Thrifty Rental Car. I tried calling PlatePass for a refund on the EZPass and did not get an answer. Subsequently, I contacted American Express regarding why there were two charges for the same rental. Initially, my thoughts where it was a hold on my credit card to cover additional charges. After weeks the charges remained on my statement, thus, I disputed it with American Express as a duplicate charge.

Reserved the car, prepaid for it, and filled all the extra paperwork for "skip the counter". When we got to the reservation desk, no one had any "skip the line" names up. We waited in line for 45 minutes, then after signing all the paperwork, we were told that they didn't have any cars and it would take 1.5 hours for a car. As the reservation was pre-paid, and we had already waited in a line, and all the other car rental locations had long lines as well (but they did have cars available) we decided to wait it out. Not the right choice, it was almost 3 hours before we finally got a car. What made it even worse, was the attitude of the counter agents. I know it was not their fault, and that they had to deal with everyone, but their standard response to anyone asking for their car, or any kind of concession, they said: "It's in the contract you signed. If you don't want to wait, you can just cancel the reservation" Absolutely no empathy or customer service. Never again!

I reserved a car for Thrifty on Edmonton/AB Airport on economy.com, from February 14 to March 04 at 10 am. First, at the middle, I asked if I could returned, since I no longer had need for, they said if I do, they would still charge the full agreement. Then, I did returned on March 04, as per the due date on the contract. Checking my credit card, they charged me $785.09 (economy.com) on February 14, but the contract says $642.00, and then no March 05 they charged an extra $314.55.

The most unorganized, rude and unprofessional company I have ever encountered. This is the second (and I assure you last) time they screw us over. We have been waiting hours for a car that was sposed to be waiting for us hours ago. No available cars. How is that possible when I booked plenty in advance and the car was set to be sitting here waiting for me when I arrived? Then to be brushed off by the employees and told they will call us when one is ready. We're now missing once in a lifetime plans (wedding) because this company decided to overbook rather than value the fact their customers may have places they actually need to be. So I guess instead of celebrating marriage we can sit here hungry and bored waiting for our phone to ring.

I completed and paid online for a rental. When we got to the airport and spoke with a rep she was very pushy and not giving explanations. "Says which coverage are you getting? Pointing at a graph with 3 options". She made several attempts to upgrade the car. I told her I only want what I already paid for. Then when I get my bill, they charged an extra $725, not including the $300 I paid online. My rental was for 6 days! They added roadside assistance, and an outdoor cleaning fee of $400.

SJO airport - I planned on using my debit card and not a credit card. So I had WAY more $$ on it because I knew that the $500 was required by Thrifty. What I was NOT told was they would in addition run a credit report. Thrifty kept my $67.00 and refused to refund it back to Expedia so in turn refund it back to me! Desperate to make my travel plans work I went next door to Alamo - no deposit, no credit check -- just outstanding great service. NEVER chose Thrifty - there are car rental companies who actually want your business! Bottom line - Thrifty absolutely refuses to refund my $67.00 for a car they refused to rent to me -- Expedia says there is nothing they can do to help me get my refund back from Thrifty.

We signed up to rent a vehicle through Thrifty on 3/10/2025 for a rental on 4/26/2025-4/27/2025. We arrived at BWI and went straight to the rental location. We were told there were no available cars and it would be a 3-4 hour wait for a car. This was 4pm and we needed to be at our destination at 5:00pm. Needless to say we were not happy. We ended up calling an Uber. Our driver told us this happens every weekend at BWI. There were a lot of unhappy customers. These rental companies should not take reservations if they cannot fill the need.

Thrifty car rental in April 2025 from San Diego Airport rental car conglomerate. The reservation we had made online was lost. We decided to rent on site. Big mistake. We were kind of stuck. Thrifty employee was very "nice"and offered to give us his employee discount. We were told that our costs w/o that would be $700 plus for 5 days but with his discount, he could get it down to a little over $500. We went through the option of gas prepay, and rejected that option. Nothing was mentioned about extra insurance and we were not asked to accept or deny that. We were then told to initial a section that was just "a formality" that I could not even read.

I really don't know what led me to Thrifty but it was certainly not price. I used this service at Myrtle Beach. Customer service at pickup desk was horrible. I was the only customer so I wouldn't say there was any obvious work pressure. There was no welcoming vibe and every single question asked was met with a brick wall. This seems to be a culture at this location because I also had questions on the return leg and was just met with hostility, blowing my questions off when I queried the way their contract was worded. They assume every customer should know that "overdue" refers to 3 days (which is not an industry standard) and no grace period is given for return. Entrepreneurs invest so much effort to stage and keep a business running while some employees do nothing but sabotage those efforts.

Reserved via Cheapoair and had a fixed rate. Thrifty then charged me 400$. They are IMPOSSIBLE to reach. They are a fraudulent company. Stay away and if you go ahead and rent and have an issue good luck as they don't answer the phone and don't want to serve their customers.

Waited 45 minutes to even speak to a representative to check in and pick up our car, was told we were going to have to wait another hour for our car after our scheduled pickup time. In addition the representatives at the counter try to push their crappy overpriced insurance on you after you've already paid. You'll end up saving money and time just going with a more reputable company.

Thrifty was our fourth car rental on vacation. We thought we were denying additional insurance coverage, like the other rental companies. However, we denied ANY coverage & didn't realize it for 4 hours when we finally received the digital agreement. Within the first hour we experienced a rock chip. We wanted to make it right after realizing we didn't have coverage. However, they charged us $707.15 total for the damage.

Very disappointed, my wife rented the car when we booked our flight to Phoenix. When we went to pick up the car we were informed of an additional $15.00 per day upcharge if we both needed to be able to drive the car. This is ridiculous since there is no extra cost to them if we both drive during our stay. I will never rent from them again.

Worst customer service or contact center for support. Overcharged and already paid in advance rental. I would not recommend using this company for a car rental unless you expect to be overcharged and ignored.

I rented a car through Priceline.com at Dallas Love Field. The guy at the counter pressured me into taking their insurance even though I already paid for insurance through priceline.com. The first car I got into showed some kind of oil change message so I decided to take another car. The rental was only for one day and I put 51 miles on the car during the rental period.

I rented at Baltimore-Washington airport a Thrifty car rental through Expedia. I was quoted $226 for 7 days. I extended for an additional 3 days for an additional $96, total $322. I returned the car on time with a full tank. I was told to leave the key in the car and my invoice will be emailed. I never received an invoice. I saw my Visa was billed for $554. No response to my email, no contact person reached in their electronic customer service. I tried to challenge the charge with Visa but Thrifty provided a trumped up charge with a $230 in fees document to Visa. Thrifty car rental (Hertz) is a RIP-OFF.... NEVER AGAIN!

Hello, I booked a car rental in 3/25 for 8 days through Expedia and chose Thrifty as my car rental of choice. I received a receipt from Expedia with all the rental information including the statement "The total price includes all mandatory taxes and fees." The parent company of Thrifty which is Hertz charged my credit card for $285 which was my understanding paid for the full rental unless I added additional items such as insurance. I picked up the car on 3/11 in Ft Meyers airport and returned on 3/19, everything with the car was good.

Booked a Jeep for $1200, and then at the airport informed that they would not honor that price and charged me an additional $700 with 15 people in line behind me. I booked it through economy Booking.com originally. Specifically for a jeep because I needed to do some geological work in Remote areas. I even showed them a picture of the Jeep that I got on my confirmation email all to no avail.

THEY WILL CHEAT YOU ON GAS!! We filled up 3 miles from the airport and they said we had 3/4 tank of gas and added an extra $45 charge on our bill. Totally UNETHICAL and THEFT!! Will never rent from them again!

We rented a car for 3 days in March 2025. The car sounded like the motor was falling out. When I pulled off an exit and crawled under the car, I found that the converter shield was not attached completely. We contacted the roadside service number and explained this. We kept the car since we were 50 miles away from the airport and reported it upon return. We weren't even given a credit for the problem. I reported it on the survey when we got home. I was told they would contact me within 3 days. I get an email saying the file is complete (with no contact or adjustment). I just got a charge on my card for tolls. We paid cash and each toll both and never used the pass lane. I have discovered that they do not have a contact number that a person answers. Never rent a car from these people. Hertz and Dollar are also connected to them.

Thrifty Car Rental..which is part of Hertz is the worst service I’ve had in my entire life. I reserved a small sized car online for one day (one person) trip that I needed urgently that was for $56 online ($32 a day plus taxes and such) and when I got there not only did they take a whole hour to provide the service but they also wanted me to get back and wait at a different line and was told they only had battery operated cars for long trips. (Battery operated cars are bad for snowy weather and long trips when there’s no charging stations around) and I was in Reno in snowy weather..(so that made no sense at all). The only thing they could do is upgrade to a huge 6-8 passenger SUV that would cost me $100 more for one day. Then when I looked at my receipt it was a total of $240. They knew I needed to get past the mountain as the snow storm would be coming in soon so I needed a car ASAP.

Booked a car rental as a package deal. When I got to Austin-Bergstrom the sales guy refused to honor it due to my ID not matching the credit card. Then management refused due a typo on their part of my name. It’s been 10 days thus far. 3 phone calls but just like the night their incompetent manager refused. They never pick up the phone so thus far, nothing can get confirmed. Disgusting and very unprofessional! Have receipt but not for this place.

Had a car reserved at the Thrifty at Denver Airport, it was supposed to be $575.23 when arrived, they authorized additional charges that added up to $2222.44. When called to ask about the additional charges, no one could give an answer, it was always have to go to the location where made. Trip ended up being extended for a couple weeks without the ability to go back even after multiple attempts over the phone to resolve.

Worst experience ever in Fort Lauderdale. 3 people working waited 2 hours in line and the line moved 5 people. Stay away, rental non-refundable, despite waiting and then a $100 cancel fee, never ever go here, you will regret it.

01/25 Rented Nissan Sentra during winter weather. Asked if it had all season snow tires. They assured me the car was equipped for winter. Upon inspecting the car, the sidewalls appeared to have good tread, but I noticed a couple of dents and reported those. Day 3, I get the car stuck in less than 2" of snow. Hopped out and with the wheel turned could see that all tires were bald! Called roadside service and was told it would be a $200 fee or I could use my own insurance.

AVOID THRIFTY CAR RENTAL at ALL COST..... because if there is even a tiny hiccup in the rental process, YOU WILL BE OVERCHARGED and ABUSED. I rented a car through one of THRIFTY's established 3rd party contractors (WISECARS)... Paid a large down payment ($700+) to Wisecars at time of rental.... and then Paid the full balance due ($380+) directly to THRIFTY at the time of rental. Other than waiting for over 90 minutes to get an available car, the remainder of the rental went well. BUT - LOOKOUT - Much to my shock, nearly 90 days after the completion of my rental... THRIFTY processed a FRAUDULENT charge of over $600 to my credit card, for the reason that they claim to have not gotten their entitled payment from Wisecars. No warning, no request for authorization, just a pass-thru charge... because they are too stupid, disorganized, and/or lazy to use their corporate clout to go after a contracted payment from one of THEIR ESTABLISHED AUTHORIZED PARTNERS!!!!

Thrifty Car Rental was easy to book and now I understand why. The ease of getting customers in leads to the lack of service especially the customer service you will receive. I had to cancel my booking because of a cancelled trip and when I tried to retrieve my funds that was another story. I was told because I cancelled weeks before the rental date that it would be no problem. That was the first lie. After calling several times and being lied to each time that my refund would be taken care of, I finally got the story of no refund. It took from 01/01 to 02/03 for someone to tell me they were never going to refund me. Horrible customer service. I will never use this company or its affiliates again.

When I am told to check in early and “skip the line” only to show up and there is no car!!! How does a company continually get away with this!!! It’s a breach of contract. They also started my rental when I got through the line I was supposed to skip; which means I paid for 90 minutes of rental while sitting in their waiting area!!! Unbelievable.

I just called the main number, the 800 number and I'm on hold for 10 minutes after listening to 15 prompts. They are the most inefficient, stupid company I've ever dealt with and I've dealt with a lot of stupid companies but they're too lazy to even answer the phone. There's no way they can be that busy. I listen to music for 9 minutes, screw them.

This review is more general and not specific to any one location. I reserved a car of a specific class, but they did not have it available. As compensation, they issued a voucher for future rentals. However, the voucher turned out to be useless. It was issued at Seattle Airport, and when I tried to use it at the Thrifty location in Fort Lauderdale, I was informed that it was only valid at the Seattle location. Unbelievable!

My flight got canceled traveling from Washington D.C. (Dulles International Airport) to Lancaster, P.A. I had to rent a vehicle to get to the conference. I reserved a vehicle a Jeep to get back and forth to the conference. However, the Thrifty location at the airport told me that I needed a credit card instead of a debit card, which I left at home. I had to pay a $500 deposit on top of the rental charge which was $128. I was due to return the vehicle on Jan. 20 which is the same day as my flight. However, a NATIONALLY ADVERTISED snow storm came through and it was 6in of snow, which charted unsafe conditions to drive.

I showed up at Thrifty in Myrtle Beach Airport to get my car that I reserved through Expedia. I was asked to show my SC license and insurance card which I did. I also produced my valid credit card. I was then asked for the actual coverage and terms of my policy. I told them I had what was required by law. My insurance company was closed (it was 10 pm). I had been flying for over 12 hours and was in no mood for her rudeness. Who carries copies of their car insurance policy?Mary ** absolutely refused to rent me the car I had reserved. Nor did she ask me if I wanted to purchase Thrifty's insurance so I could at least have a vehicle and not be stranded. I walked next door to Enterprise, no problem. However I could not get the model I wanted and the fee was $150 more. Now Expedia is trying to claim that I owe them $150 cancellation fee. I DID NOT CANCEL. I showed any and all the valid documentation I was asked to produce.

Thrifty tells you to check in online before getting to location. But then you must stand in a long wrap around line to get to counter to pick up paper contract. They charge more for the ins than the price of the car. After all that, they then tack more charges onto you credit card, WITHOUT PRIOR APPROVAL, saying you were 13 min late returning the car and then charge for an additional day. I spent more time dealing with this Thrifty company than I did at the funeral I flew down for. Awful awful company.

Wow, just so much wrong with Thrifty. Started off with the rudest person ever at the check in counter and was even racist towards my wife and I because we are ** and not ** like her. It would take forever to explain that here but wow. Then basically threatened to not give us a car because she wanted to charge me more and said I had to add my wife as a second driver and if we did not we would be stuck at Sea-Tac airport. We paid the extra as it was Christmas week as there was no other cars available anywhere at the airport. That is called extortion and is a threat.

Your company surely does not live up to your name "Thrifty". I completed all your guidelines online to Skip the Line status. But when arriving, this was not the case for me and everyone that rented a vehicle from Thrifty. I used Expedia for my purchase to rent. Paid in full, with an insurance package. Your representative ignored my original rental agreement and tried to change/upsell the rental. Lied about gas prices, pressured me to get the gas option, which I normally don't do. Then said I need insurance, which I demanded I don't need, 2.5 hours later, I told the representative to cancel the ins., said it's too late. Not the right vehicle, change next day. Rep. then said 24 hrs, could have canceled coverage.

I rented a vehicle from Thrifty for eleven days. On the ninth day we had to return to the Halifax Airport location to add my wife as a driver. Because of a family emergency I could not fly out with my wife at the end of the rental period. My wife needed to return the vehicle at the end of the rental period. Thrifty demanded that I pay for an added driver for the full eleven day rental period even though my wife hadn't driven the vehicle to this point. In discussion with the three Thrifty counter staff present, no other option was offered but to pay for the full term. I feel as though I was gouged by Thrifty Car Rental. I will not rent from Thrifty, Hertz or Dollar rental again.

I was charged for hundreds of dollar. The first incident, when I took the car, the customer service informed that the car is only a 2 wheel drive and if you need to upgrade to a AWD. It comes with additional fee. On the site while booking it didn't give me the option to choose. The 2nd incident, they charge me for fuel charge for 12 gallons, even the car the filled up upon return. There is also additional charge without specification what the charge for. Am trying to navigate the Thrifty website but it is very hard to place your complaints even over the phone. It's not customer friendly. I would never recommend nor use this company again.

Beware. (O'HARE) They will try to add extras to your bill when you tell them no. They will play stupid and act like they took them off. Do not sign anything unless it's 100% off. Not just the dollar amount. Mine just had estimated amount of 350 ish. Which was about what I paid Priceline. So I thought they removed it. They are some commissioned con artists. Booked on Priceline with no added extras. My cc and car insurance have rental car protection. I didn't need or want their waiver. But somehow it made it back on the bill.

On October 27 made a thrifty car rental reservation from Nov 27-Dec 20, 2024. The day I arrive to Guatemala from New Jersey I get pick up at the airport to their office nearby on a mid size SUV 5 passengers, when I get out of the car I'm looking for a full size SUV 7 passengers for which it was my reservation so I ask the driver/attendant which He responded, "This is your vehicle." Clearly we was in a disagreement since that was not the car I "reserved". Now is 7pm in Guatemala is dark. My 3 underage kids my wife and me in a car where our Luggage will not fit. Stranded since the guys is telling me, "You take it or leave." Foot up on the desk. Planning his next party I guess. I decided to take it but I requested a partial refund. He said no. So I been charge for a full size when getting a mid size.

We reserved a car to pick up at 1 AM in Boston. Our flight was slightly delayed but not only did Thrifty not tell us they would be closed, but when we got there, the guy in the garage told us there were no cars available. Why bother reserving a car if a) there’s not one available and b) they’re not even there to service you. Unbelievably inconvenient and exhausting at the end of a long day of travel. And expensive! We had to take a cab (1/2 hour trip) there and back to pick up the car the next day.

We came back to Massachusetts for Christmas, and picked up our Chevy Malibu at Logan airport. When we got in the car, we smelled some strange odor, but thought it was someone at the garage with **. It’s actually from our car, but we already drove away. So we called customer service later, and wanted to exchange the car, and told we could go to any Thrift car rental to change the car. So we went to Chelmsford of MA to exchange the car, and the guy told us all the cars are held by other people, no car is available.

I rented a midsize car in December from Thrifty several weeks before picking it up, as I had plans to drive down to LA for the Holidays. When I got to the counter I was told that my car was not ready and needed to wait for an hour.. after the hour went by, I went up and asked if my car was ready. The same person behind the counter told me that I had three other people waiting for their cars and I needed to wait longer. I asked him how long this was going to take, but this time, he told me that he could not give me a time, as he did not know when cars would come in. I was now a little mad that this guy had made me wait for an hour for a car that did not exist. I continue to ask him questions and I was trying to get him to commit to a time, but he decided that it was best for me to talk to the manager.

Worst place, Worst experience I have ever had. I reserved my car two weeks in advance. When I got the Philadelphia PA airport All workers were absolutely the rudest I have ever dealt with including the manager. Because I reserved my car with a Debit card they refused to let me take one. I even put the insurance on it.

Booked a favourable 4 car car rental rate (the bait) with Thrifty for Las Vegas 5 days, I booked with Expedia.ca, it was pay at the counter special. **Yes it turned out to be a real special! I have experienced Many times that what is printed is not always what your get (the switch). Well I received confirmation of the booking with Expedia.ca along with a booking reference number from Thrifty. On looking up the Thrifty booking reservation it was learned I would be charged additional $75 dollars Canadian after conversion from US dollars. What was learned the Las Vegas hotel rental counter had not disclosed to Expedia.ca they had additional fees called Concession.

Less than one. Booked rental through Southwest. Went to pick it up in Tampa. Representative was bored, playing with phone and surely. Before I even spoke. Jacked up toll package, $500 hold on credit card. Spooked me so I went to Enterprise which was hundreds of times better.

I rented a car at John Wayne Airport. Made my reservations a month in advance. The guys at rental office were very nice and helpful. My only issue is when I got my bill there was a $30 charge tacked on. I have no idea why. And don’t try to call their 800 number because you cannot get a human. I did refuel the car.

Thrifty car is the absolute worst car rental I have ever experienced. I booked a car rental in advance for a total of $250 with tax and fees included. After my card had already been run, my charge doubled without me being notified. When attempting to get in contact with customer service over the phone, we were told that there is no customer service and we have to drive back to the point of pick up. Hertz has taken over thrifty and also had no control over any customer service help. This ruined the first two days of our family vacation and we would never recommend them to anyone.

Just disgusting. Rented a car from them in Kona, Hawaii. Firstly, we got up-sold from the sedan that my wife and I had requested because we were told if we planned to drive around the Big Island we would need a 4-wheel drive, as the car we rented would only be good on paved roads. Having never been to the Island before we accepted what the salesman told us and upgraded. Guess what, the roads were great. No we did not drive up any volcanic mountains and we would have been just fine.

I will never rent from them again!!! I got the rental from Priceline.com. Paid upfront for rental $200. I hardly drove the rental and kept it in a garage. The car was in mint condition with a full tank. They charged me $800 for washing the exterior of the car!!! I’ve tried calling numerous times with no luck. I was told to submit a request online. I haven’t rented numerous vehicles in the past. I never have had an issue. I can’t afford this!!! I’m in tears.

I had a terrible experience with Thrifty that I wanted to share. I have rented from them before and never had an issue. This time, I made a reservation to pick up in one city and then drop off in another city. I got the price and dates locked in with my reservation and then about four weeks later, I started my travel. I got to the rental car center at RDU airport and I was shocked that the price was three times higher than what was on my reservation. The agent, who was rude, told me that is the "inter-city fee" and that was required and everyone does it. I told him I did not agree to that and it was not on my reservation. Well, that didn't go anywhere so here I am, stuck at the airport, late at night, and not sure what to do. My reservation was for a little over $400 but the bill I was given was over $1200. There was no way I would do that so I told him to cancel it and I'll figure out something else.

Made reservation with Thrifty at Venetian Hotel/Las Vegas, but received a call morning of pickup advising that they did NOT have cars for the pickup time & I would need to pick up 3+ hours later. Arrived for pickup & learned that Thrifty is handled by Hertz at Venetian. Returned the car to the parking garage 20 hours later & personally handed the keys to the counter employee. He stated he could not print a receipt at that time but would email it. When I received the receipt it was for 2 days & showed the car had been returned the day AFTER it was actually returned.

Deceptive, adds additional charges, and rushes you through the process so you don’t notice the additional charges. When you question, they say, “Well, you already signed so there’s nothing we can do”.

It's the worst experience I've ever had. I rented from their Reno NV location. First it took 1 hr 15 min in line to get my car, there were only 4 people ahead of me. Then the car was only 1/2 full of gas but the rental agreement said it was full. "No problem" they said, just bring it back 1/2 full and they made a handwritten note on the agreement. 2.5 months later Thrifty is still refusing to acknowledge their error and demanding $117.57. And this is after the credit card company looked into it and refused to allow them to charge my card for the additional amount. And did you know that it is impossible to talk to a human being at Thrifty? The 800 number doesn't allow it. I wish I could give 0 stars.

HORRIBLE SERVICE. DO NOT USE THEM!! We got to Detroit and tried to use the app to get our car. Thrifty showed the car wasn’t ready. Had to stand in a line of 20 people to finally get the car. Once outside and finally in our car, there was a really lengthy line to get out. Sadly only one person was working. After returning the car with more “Miles to empty” than we got it, I received the final bill with almost a $100 charge for fuel. They do not take phone calls. After a week I finally got a response that that were refunding the fuel. This is after charging me almost $40 more than the price I was quoted on Expedia. I think they are a scam company trying to take advantage of every customer. Will never ever use again.

The customer service at DFW is terrible. The staff and supervisors are yelling and swearing at people for asking questions. I traveled to DFW in September, had booked my car rental over a month prior, when I arrived to DFW at 9:30 P.M. the staff told me that they had no car for me because they had overbooked their cars. The staff did not accommodate the customers in any way they pretty much said "tough luck", shut down their lights and left for the night, leaving many people who had reservations to figure things out on their own. I was traveling with 2 kids under 2 so this was quite a difficult situation, especially since I had to find a different car rental company that was open at 10:00 P.M. then I had to wait about roughly 2 hours in line to get a car.

On October 3, 2024 I went to pick up a rental car at Mercedita airport. Melanie told me the only reservation under my name was canceled. I told her I cancel that reservation but I have a new reservation that I did over the phone with Thrifty customer service. She told me was no other reservation she offers to give me a car but the total was way too much compare with the original price. She was able to offer me and affordable price. Melanie went above and beyond to help me. Thank you Melanie for a great experience. They need more people like you.

I took a recent trip to Las Vegas. I usually use SIXT and rent a 5 series BMW. The price was staggering. I booked a Ace Car Rental and then read the reviews (off airport property) and bailed. I booked a Premium car from Thrifty at the last minute... Paid upfront at one fourth the price of SIXT. Got to Las Vegas and took a bus to the Rental Car Center. It was 22:00 and I was tired after a 5 hour flight. Got to the counter and waited less than 5 minutes. I was greeted by a delightful lady at the counter. The process was fast and direct and she directed me out the door to a outdoor pick up counter. There I met Rowena and Terry...the night shift.

I have been renting cars for 30 years and never experienced anything like this. I had a reservation for a car and when I got to the Thrifty Car Rental place in Las Vegas they make you wait in line with people who did not have a reservation. It took an hour and a half to get a car and not even the one I had reserved. I took it just to get out of that hot garage. I called later and returned the dirty Camry they gave me. I had a reservation for an SUV. Then spent another hour getting what I originally reserved. I feel bad for the employees because it’s not the system they put in place. I would advise not renting from Thrifty.

Rented a 2024 polestar from Thrifty Tampa. Interior wasn't clean although I didn't really care as I always wipe it down when I arrive at my destination. However, on the drive to my destination roaches came out of the dash. I arrived to my place and called customer service. They ordered me an Uber to Sarasota airport to get a different car and towed the polestar (which they charged me 227$ for). Arrived at sarasota airport and got pushback from the desk clerk which eventually gave me a Tesla. Again. Roaches came out the vents. Just disgusting. I would not recommend this company at all. They didn't even reimburse me for time out of my vacation swapping cars and dealing with their roach infestation issue.

We just had the worst experience at the Thrifty Rental at the Denver airport. Picking up a car took way too long because they didn't know how to manually enter a license they had trouble scanning. When we returned the car, there was an issue. The employee refused to give us his name. The manager - Angela - was highly unprofessional. She was rude and extremely confrontational (just a miserable experience). Avoid this company!

I rented a car from the website Orbitz.com on 7/22/24 choosing Thrifty Car rentals. The trip was from July 31st to August 5th. I also purchased the hotel rooms and flights and had no problem with those merchants. I prepaid the entire car rental amount that day using a visa debit card. The car cost was $458.00 and purchased 3rd party insurance also from Orbitz.com for $60.00. Upon arriving to Detroit, I received a link to pick out my car prior to going to the car depot to pick up the car. I tried the link but it did not work. Once I arrived, I was told by the Thrifty representative the reason the pick your car online via a link that did not work was because I used a debit card.

The worst customer service ever! On Sept 8th we returned the rent a car at the Calgary airport. Soon after takeoff I realized I left my very expensive glasses in the car. I spend hrs trying to get help and I got nothing. I even paid their recovery company 35 us to locate them. The glasses were priceless to me as I received them from someone who is no longer alive. Beyond disgusting that someone decided they should keep them. I hope karma takes care of the rest!!

They take your money, you get there, there's no staff around, you wait several hours in the slowest line on earth, then they tell you they have no cars. But they have your nonrefundable payment so it's all good. Shut this place down.

Jeff at SEATAC Thrifty counter made the process fast and easy and yes fun! He was sweet, kind, funny and full of sunshine. I arrived exhausted but left invigorated. He answered all my questions and was so helpful. Everything was easy!

I recently rented a car at Dallas Love field. I paid extra for a manager’s special, and was given the same small car as others. The front desk lady was rude, and made me pay extra for the toll charges for 5 days, which I did not need. The passenger side rear view mirror was broken, the car radio did not work. They did not take any complaints. It is difficult to fathom that this good for nothing company is owned by Hertz rental car family! Go figure! Unfortunately I cannot give 0 star.

If all the other 1 star ratings aren’t enough of a warning, then here it is: DO NOT USE THRIFTY. They come with a lot of hidden fees and their communication is terrible since you call to talk to someone and all you get is a bot with no answers. We chose to go the route of not picking our car to help us save money only to get there and be told that they would give us an electric car unless we want to pay more to pick a gas powered car. Well seeing as how we were in California to visit national parks where it was hard enough to find a gas station and near impossible to find a gas station with a charger for electric cars, we had no choice but to pay more for a gas powered car. Then after the trip we got hit with more fees saying we didn’t refuel the vehicle plus extra fees because of “breaking the contract”.

I have rented from Thrifty several times. I usually only rent from them as a last resort. Typically you are treated disrespectfully and frankly very rudely. This time though was such a breath of fresh air!! Marquisha was the representative at the window. She was absolutely wonderful!! This was the first time in several years that I left there not feeling angry. I hope they have more people as kind and caring working there in the future!! People like her will improve their ratings. Way to go Thrifty for hiring her. Don't lose her, she's amazing!

NEVER AGAIN!!!! I rented the vehicle through Travelocity. I even used the Thrifty app to sign in. The fact that the line was a long and took me a good 30 minutes to get to someone was really pathetic because they didn't have but 1 guy working the desk and he was slow. I get to the counter and my signing in did nothing at all. I don't know why I bothered. In Travelocity you can chose your car, and I did, except it worked on the one page but came up with a spark at the end, which is the lowest of the low. So yea I also paid for insurance with Travelocity but you know the guy is asking and I told him that is what was on the reservation.... Doesn't matter....This Thrifty rental costed me a total of $500, because of the insurance he tacked on, which I already bought through Travelocity....Which is at least $150 more than it should have been.

My flight was delayed. Thrifty claims they’ll hold car for 8 hours. Just to confirm I tried to call. The number on their website is out of service. Then found another number. Could not get a hold of a human. All automated with no selections for help with my issue. I also was lead to believe the pickup office is 24/7, then to find out they close at 1 am, the time my flight arrives. I finally got a hold of a human voice. She was abrupted, short and hung up the phone quickly. I had to cancel the whole booking, then rebook the rental. I did rebook my rental but NOT with thrifty. I will never use thrifty and will not recommend then to anyone!!

So my wife and I had a trip home for a few days and decided to rent a vehicle from Thrifty. After arriving we picked up our rental and was charged an additional $700 dollars and it wasn’t made clear as to why and at the time we were exhausted and just wanted to get out of there. Being new to renting vehicles I did not know that my own car insurance would cover a rental car for us and we did not need to purchase the insurance they could provide. So in short we fell for it. I think that they should have to tell you that you do not need insurance if your current auto insurance covers rental vehicles. I feel like we were taken advantage of and I don’t believe that that is a good way to run a business.

CUSTOMER BEWARE: Recently took at trip from Florida to Washington state and rented a car through Thrifty. Two hours before we were to pick up the car in Tacoma we got a call stating they overbooked themselves and have no car for us. When my husband explained to them we have a confirmation number and paid for part of the reservation, they said we have no cars. We were in Washington for business and now we have no car on a holiday weekend and scrambling to cancel the charge on our credit card. Bad way to run a business or when word gets out, it's a good way to run it into the ground. So Customer Beware.

Brenda that works in the St. Louis location is very nice and very professional. She is very fast and she knows what she is doing. She made my experience go easy. Good people are hard to find. I will always rent from them if I need them.

When renting through a website like Wisecars, you'll be told about how much you'll pay on pickup. Thrifty then adds over $200 in fees on top of that without telling you, and they'll try to get you to pay and sign without seeing the full detailed receipt. They then use your signed receipt as proof that you validated the fees, which they will imply are part of the safety deposit, which happens to cost about the same as the added fees.

I rented the car this past weekend from Thrifty. It was supposed to be for two days, but only ended up needing it for one day, which I informed the attendant when I picked the car up, and she assured me I would be credited for one day, upon return of the vehicle. I originally did the deal through Hotwire, and was given a price of $103 total for the originally requested two days with unlimited mileage. Upon return, after one day, my bill was $226.62. Clearly they didn't honor my Hotwire deal, and somehow came up with this absurd figure. I've rented cars for eight days for less of this. This was a Toyota Corolla. Nothing special. I cannot wrap my mind around how they came up with this price for a one day rental. And no real reasoning as to why I was charged as much. Needless to say, I will not be renting from Thrifty anymore. Not a dang of things for about this deal.

Purely disgusted with the treatment of a disabled veteran. After paying in full for the car rental and arriving at the airport my wife and I were refused services for an invalid reason and left stranded in a parking garage. I was without a wheelchair and was only told that Thrifty refused to service. However we were able to rent a vehicle through their parent company Hertz. After numerous complaints and no response other than generic responses via email. Generally if you pay for services in advance only to be denied for no legitimate reason one would be refunded for services unrendered. Thrifty has refused refund or to even explain reasons for denied services. I will never use their services and make sure my family or friends will not use as well.

Worst car ever. Spent more than 30 minutes attempting to locate a vehicle that ultimately did not exist. The vehicle that I did receive quit without notice. Dead on the side of the road. Now I have a bill for an additional $98 for roadside service. Forty-plus years of renting cars, this is a first. Never again with Thrifty.

I had put in for a rental way in advance of my booking date. I understand it was a holiday weekend: This Labor Day to arrive in Phoenix on August 31st, but upon my arrival and my surprise guess what? No car. Telling me it was a 2 hour wait. I had to sign my name and guess what page I was on? Page 8. I was told over 200 cars were suppose to come in and they all were late. I can’t comprehend that, and so with that being said. Any car I tried to rent was overpriced or had none available. While I'm still getting prompts from my email to check in for my car after attempting saying your rental is not available. What a way to start off a vacation. And guess what you can not speak to anyone personally in customer service and the people on site are no help, First and last time I will ever attempt to rent from Thrifty. What an awful experience.

I see more charges in my final receipt than original one and need to ask them what it is and there is no way you can contact anyone for asking questions. Also, the car they had ready for me was electric car and told me that is what I picked which wasn’t true but didn’t want to argue because it was beginning of my vacation. With that all said, car was very clean and nice but won’t recommend electric car for vacation. I would not do business with them again because of extra charges and not be able to get answers.

I recently rented from the hartsfield Atlanta location. When I landed, I received word that the car I had reserved was no longer available, the check-in process didn't work, and I had to wait 2hrs. The car they gave me broke down at midnight that night, ending my night early, and leaving me stranded. They gave me a newer car the following day and told me to contact Billing later to resolve any remaining issues. I returned home after the weekend to see that I had been billed for all 3days even though I had prepaid through a vendor for 3x the amount that I had originally agreed to. I'm still trying to resolve the issue as we speak.

Thrifty over charged us. They charged us more than double the amount listed in the agreement. We have written them a letter with the agreement and receipt but haven't heard back from them. It has been over a month and nobody from Thrifty has contacted. Will never use them again. They don't have a live person on the customer service phone number. Extremely disappointed.

In the past my Thrifty rentals have not been problematic. This time however, I ran into a snag. I absolutely must add an additional driver to my contract, and I cannot get back to Chicago O'Hare to do it. The phone assistance number offered me a number of solutions and those solutions have not worked. Then it became clear that what was necessary was to enter into direct contact with the Thrifty office at O'Hare airport in Chicago where I rented the car so that they can change and re-issue my rental contract, and you would think that would be possible! Nobody in Thrifty seems to be able to put me in contact with them. Thrifty does not have anyone available to me to help me solve my issue. I am afraid that after doing several Thrifty rentals, if they do not step up immediately and help me, that I will not be going back to them ever again.

If you refuse their insurance, you are in trouble. I HAD an Orlando, FL reservation. The agent tried quite dramatically to get me to purchase the liability insurance. I politely turned him down.... for over 7 minutes. He was adamant, eventually even getting his manager involved. Talk about double-dutch. That took close to 12 minutes leaving me waiting. The agent returns and rejects my reservation (a 2 week rental) based on the fact... Now get his, my license has a tiny tiny crack in it, the size of a mustard seed. SO, it's damaged. Rental contract denied. Geez, just because I did not need or purchase the liability insurance. I even looked it up under FL law while they had me waiting (yes the debate got that heated), the agent LIED.

I rented a car at Orlando Airport and after I returned it, I found out I was charged $348 additionally for a service called (loss or damage) which I never agreed to nor was told about at the time of pick up. Of course there is no customer service number to call, because that would have been convenient but after multiple emails, they sent me an invoice saying that I already signed and it was included in the contract. Complete scam adding unnecessary services. Never rent with them. It’s better to pay little extra with reliable and honest companies than getting ripped off.

Showed up at counter to pick up car and was told no full size available and there would be a wait for one. Was told I could upgrade to a Rav 4 for 198.00 more or wait for them to get a full size that was ordered. I had elderly parents waiting so accepted the upgrade rather then wait. I made reservations months in advance so very disappointed was pushed into upgrade. In the past when this has happened was comped the upgrade since it was their fault for not having vehicle that was ordered months in advance. Fool me once as the saying goes. Very disappointed with experience.

Was on hold with Thrifty Rent A Car twice for nearly 1/2 hour each time. Filipino customer "service" employees had no idea where Palermo, Sicily was even when I gave them the abbreviation for the airport there. They both kept asking me what STATE I wanted a car from. No wonder they have terrible reviews. What a joke. Lost our business. Great work Thrifty, keep hiring people that can't find the capital of Sicily on a map.

If I could give zero stars, I would. I rented a car in the Orlando airport from Thrifty. I used my debit card to rent the car and apparently there is a $500 deposit when paying with a debit card. It was midnight and I just wanted to get in the car and leave, so whatever. I pay the $500. A week later, I notice it is still not in my account. After MONTHS of emailing with thrifty, I am still at square one. Of course there is no phone number to call, that would be too easy. They continue to gaslight you and give you the exact same answer, with a 3-5 day response time. They continue to state that it is "hung up on my bank's end", which I did call to check and it is not. This place is such a scam. RUN RUN RUN!!!

Worst experience on a rental car ever! They made me wait 4 hours for the car even if I had a reservation. They didn't have cars. How is this possible?? I never had any problem with other rental companies. So do not waste your money.

Rented a car from LA. The clerk forced me to take the liability insurance which a was not required after double checking with my car insurance and credit card insurance. I added 3 days to the rentals and Thrifty more than doubled the rental fees for the entire period without any explanation or clear pricing structure. Very frustrating experience. **

After 12 hours of plane travel, the rental agent duped me into signing for rental car insurance by asking if I wanted prepaid gas. I accepted the gas option, gave him my card, and then was charged over $400 dollars above and beyond what he quoted me. Due to travel fatigue, I didn't realize this until the next morning. Called immediately and told that it would be fixed and I would see the adjustment at the end of my rental. I never received the adjustment despite numerous attempts to resolve this with Thrifty directly. I'll just add that they also don't care about bad reviews! They made zero effort to resolve this.

Reserved a Jeep Wrangler 10 months ago, but not available at time of pick up. Man at counter was rude and unhelpful. They expected me to pay the same price for a basic SUV, with option of a $100 refund at time of return (I'm not holding my breath). SUV they provided was dirty and we spent time (and money) every day of our vacation looking for a place to fill a slow leak in one of the tires. From start to finish, the experience put a damper on our once in a lifetime vacation, and I will never rent from Thrifty (and/or Dollar-since they're associated) again. Incredibly disappointing experience.

We reserved a car in the Tampa, FL airport online and walked to the counter only to be told we would have to pay an extra $500, so we canceled, but they are giving us a run around about our refund. Headed to my bank now with the emails showing proof of the conversation.

Do not fall for cheap opening rates for this company. I booked a car in Denver Colorado and upon check in I informed the agent that my wife was injured and unable to drive the car. I asked to change the driver from my wife to me. I was told that is not possible and would need to either cancel and rebook another car under my name OR pay over $100 to add me as a spouse driver. The cost of cancel and rebook was an over $400 increase. No compassion here. I filed an online complaint after paying the $100+ only to receive an AI response from Mia L telling me how Thrifty was going to make my experience right. I never heard back from them. Stay away!!! Do not be fooled by low prices.

Do not rent a car from these crooks, they will tack on hidden fees and upcharge your credit card with bogus charges. It just happen to me. Stay away please. I was charge additional 300 dollars for keys that was returned to a counter agent when the car was return, you cannot talk to a real person when you call customer service, you are prompt to file a complaint online which no one will respond. Please be warned. Don't walk away. Run.

Car was fine, no issues at pickup, but customer service for tolls comes across as a scam. California highway toll did not provide a way for us to pay online or other means. Called Thrifty but customer service was a loop with no humans. Email contact took a week to respond. By that time I had been charged toll plus $15 per toll. Customer service at Thrifty via email indicated that was some other plate pass process to chase down. We do not recommend Thrifty due to this poor service model.

Rented a car at Logan Airport in Boston. The "skip the line" app didn't work and I was told that the car I reserved wasn't available, but I could get an EV without waiting and wouldn't be charged for fuel. However, when I got the bill it included $54.99 for fuel, $30.60 for "Concession Fee Recovery" whatever that is; and $24.00 for Customer Facility Charge, another bogus fee. The car was fine, but the billing was fraudulent.

Terrible service, long lines, online check-in didn’t work. Don’t use Thrifty unless you want to be screwed over and late to wherever you’re going it’s not worth it. Big waste of time and money. Please use anywhere else.

Today has been an absolute nightmare, got hung up on three times and now the website is telling me my confirmation number doesn’t exist. Who knows if the agent even reserved the car but she took my credit card number — on top of that I’ve been on hold for over an hour, IVR doesn’t say they’re closed - do better Thrifty

Be extremely careful when booking a car. Many times the “deals” are electric cars, so you have no choice but to upgrade, especially if the area doesn’t have options for charging. I was extremely disappointed with this bait and switch.

I rented a car online from their website for a family vacation. After making all the selections I paid in full and in advance for my rental and the invoice stated that $88 would be due at time of pick up for taxes and fees. When we arrived at the counter in Orlando Airport there was a huge line and only 2 employees working. (online check in is a joke because you still need to wait in line and go to the counter). When I finally got to the counter the man was super rude and impatient. He then informed me that I needed to make a $500 deposit to get my rental. Long story short it was never disclosed to me that this was needed before they took my money to rent the car. The employee just kept pointing at his sign saying this is the policy and to call the number on the website.

At Thrifty check in the agent tried to get me to pay for their insurance, I told him that my insurance and credit card would cover it, but he kept pushing for a couple of minutes. Then he moved on to prepaying for a tank of gas, again I said no and he kept pushing. While driving the car a rear tire started leaking air so I put the spare on before it went flat. Thrifty sent me to Pep Boys, whom they told to fix or replace the tire, naturally Pep Boys just replaced it. Thrifty then charged my card $164.00 for the new tire. Since this was a maintenance issue I was extremely p---ed off. When trying to get this charge reversed all I got was the run around, Thrifty is good at giving their customers the run around. I STRONGLY advise NOT doing business with this thieving company! Since they are part of Hertz, I will not do business with them either.

Worst experience I have ever had with a rental car company. I had a reservation for a car at the Boston Logan Airport, which I arrived on time for. When I went to the counter they suddenly told me about the $500 deposit, though kept insisting that I would get it back - I signed an agreement to pay $830 total for the rental, with $500 of that due to be returned to me when the rental was returned.

Bait and switch. 1st they said to follow a process to skip the line. Did that and they said I was all set. Get to the airport. Sorry, go wait in line. 2nd. Show up on time for rental, after having to go to counter, they tell me, and the text tells me they don’t have my class of car and I need to pay $30 more per day to get a car now, otherwise, he literally said. “I can guarantee you will get a car. I just can’t tell you when.” Should have just gone to Avis where I usually go.

This is the WORST car rental place to go to. We waited over 45 minutes for a car that had already been rented. After confrontation of absolute ignorance and respect for customers, we were denied service. One member was falling asleep while on the computer while another was shuffling papers with obviously slow intentions, trying to be smart. Located outside Myrtle Beach International Airport.

I was quoted 156.00 for a rental, I paid 106.00 in advance, at CVG airport in Cincinnati upon arrival they had the wrong time to return the car, extra charge, brought car back price doubled, another 156.00, licensed crooks they are, car was full of gas also, watch out for double charges people, never again will I rent from Thrifty rental, bad experience!!!

Thrifty Car Rental: Christine **. First time renting from Thrifty. I rarely make the same mistake twice, so ... Rented a car in Calgary in September. Reserved the car March 3. My flights were changed by the airline 2 or 3 times. I could no longer pick up the car because I was arriving after they closed (at 5:00). Despite notifying them to try to work it out or cancel more than 30 days in advance, it could not be worked out and they refused a refund. (Nope. Couldn't do online check in or anything else.) Apparently, somewhere on the page it said Non-Refundable. (I didn't see it.) Well whether they can legally do that is one thing, but whether they SHOULD is another. Logically, if they had allowed me to cancel and rebook another car the next morning they really would have lost nothing. But I guess they don't understand repeat business is often the easier way to get clients than to attract new ones.

Once they have your credit card information, they will charge any rate they want regardless of the "estimated" charges they give you. They have a powerful team to fight disputes so the credit card company will ALWAYS side with them. DO NOT RENT FROM THEM. They are an example of corporate greed gone awry and they have no human customer service.

Keep away. Car broke down and they said we damaged it and blew engine. Attempting to charge 5k on our credit card. We were driving and next thing we know car started smoking and oil leaking. We did not hit anything. Had my 7month old baby with us when it happened. Waited 3 hours for a tow truck and then we were told we would not be charged. Only to get to airport in San Juan pr and be told we blew the engine. Manager didn't even want to come out and speak with us at first. Told us just get on plane and she would call us. How could we have blown the engine. Very bad customer service. I would never rent from them or Hertz rental again. They are same company. Car was making a noise when we first got it to began with. Very shady and no regard for common sense. Do yourself a favor and stay away please! Had I read these reviews first, I wouldn't have had this problem.

First of all, I do not recommend it, customer service and attention are zero, we ended every moment of the holiday, which I started with my little guy in terrible way because it took me 3 hours way to get to the car. It took 18 hour because car never charging. I was stop many station to get into car. Nope. I call many time customer service midddle on nowhere. Nope never help. I was rent my Airbnb home. Cancel first day because I was go late and they made me pay all this. I was begging to exchange to car. They say nooo, I was stress out and hungry. My son at airport NEWARK NEW JERSEY. They say, "I dont care," and they laugh at my face at New York.

This was the worst rental car experience I’ve ever had. We reserved a mid-sized rental which turned out to be fully electric (no indication of this when booked). I have no experience with fully e-vehicles and will be doing a bunch of driving around remoter parts of the NE with my daughters for a family reunion. I was game to try it until the counter agent told me charging stations often took 3 hours or more. For an equal size non fully electric car? $500 for the week. For a super small car that would not really fit my 2 daughters plus parents with luggage, $350. Plus an hour’s wait (so far). It is now 11:00 pm. I paid the $500 out of tiredness and needing to get my kids and I to our lodging for the night. Still no car. Have traveled a ton globally. This has look and feel of total scam— beware.

The price they give you online to the actual end charge was a $400 difference. So many surprise charges. They tried to tell me I returned the car late, when in reality there was NO STAFF at the return lot to check me in and I had to leave the keys in the car. When I tried to dispute the return time, they came back to me saying the charge discrepancy was because I had booked under "A-Class" and rented an "F-Class." There was absolutely NO mention of this at the booking desk when the agent had to switch out cars for me because the first one was not actually available. Their customer service is non-existent and their response time between emails takes weeks. Save your money, time, and sanity - DO NOT RENT FROM THRIFTY/DOLLAR/HERTZ.

Rented an electric vehicle recently. The attendant was impatient and off-putting. The $500 deposit was steep, but it was promptly returned when I returned the car. The shuttle service to the airport offered by Thrifty was a great help and the driver was friendly. The car ran fine, but charging stations weren’t readily available, and it took a long time to charge the vehicle. I will not rent an electric vehicle ever again. Overall, the rental was satisfactory, though the charging issues were a significant inconvenience.

They charged me a $100 for a gas fee, although I brought the car back completely full. Then on top of that, I cannot get a hold of an actual person to try and fix this. I had to dispute the charge through my bank.

I would Never rent from Thrifty again. They know that the car was brought back full and they try to hide another $100.00 on for a fuel charge. I do have an attorney looking into this for a Class Action Law suit against them. I just wonder how much they have made by scamming people.

I lost my rental car keys. Absolutely my fault. It took hours to get someone to return a phone call from the location. They did send the extra key in a cab that I paid for. The $250 lost key fee I accepted. I did not accept the manager's decision to charge me more than double my original rate. Customer service is unresponsive. Stay away from this location and if possible, Thrifty altogether.

This was the worst experience I have ever had with a rental car company: rented a 2020 Chevy from Thrifty in Indianapolis. On our way to Chicago, the engine overheated. Thrifty support via phone not helpful ("you are too far away from the next airport to get towed"; "since the warning light now came off, we would recommend to keep driving to get closer to the airport"); had to figure out myself that the coolant was leaking; had to buy my own coolant and drive back without AC in 95+ degree July weather to Chicago O'Hare to replace the car for a Toyota. So far, all my emails and calls have been only insufficiently answered; did not get any reimbursement for the inconvenience (other than a $50 coupon toward a next rental which is a farce) neither got my money back for the coolant I had to buy. On top of this, I was charged toll charges for the Toyota on days I wasn't even in possession of the Toyota. NEVER EVER AGAIN will I rent from Thrifty.

This company charge your credit card with unknown fees after you get your "final invoice/statement". If you call to find out about the charges, no one answer the phones. There is a machine with prompts only.

Rented an SUV through Priceline in July of 2024 from Thrifty. When I got to the airport, they closed the door and said they didn’t have any cars even though I paid for a car. They told me to get an Uber and a hotel and come back at 6 am. They still have not refunded my money. Ended up having to pay more at Budget for a disgusting ** smelling car.

Fraud and scam company. I pre-paid a car in Hawaii, after 3 month of return I was charged 306.94$ for fuel and the Loss Damage Waiver, which I did not agree to. I returned the vehicle with a full tank and had primary insurance through Geico. Additionally, since I booked using my Chase Sapphire card, I had secondary rental insurance, so I didn't accept and don't needed any insurance from this fraud company. Never ever! Rental number **, you can't call and speak with any person.

The worst company I have ever done business with and ABSOLUTELY WILL NOT EVER DO BUSINESS WITH AGAIN! The biggest scam. I turned in a car Tuesday, it's the following Monday they still say they do not have it closed out. Charging me every day, hours on hours of calls, no one in the US. Trying to get ahold of someone at local store, impossible. Be prepared for 30 minutes "Let's go baby baby" before you can even get a human to answer customer service line. I have rented with every other company and have nothing but good things to say about them (Avis, Budget and Enterprise). I will not associate with anyone connected to Thrify/Hertz ever again.

If I could rate a zero I would. Worst customer service by Gabe. Older man who definitely had control issues. He was argumentative and unhelpful from the start of the conversation. His screen showed 3 reservations - mine showed one. When I showed him my one showing - he was immediately combative. He said it took a long time to open reservations so which one did I want to look at. What? From there it went into harassing me if I had “good enough” insurance and when I said I had midsize car he insisted it was a compact. I finally snapped and asked him why he was arguing? I simply wanted my reservation.

Disaster. I signed a rental agreement with Thrifty in Orlando, FL for $354.61 PER WEEK, for a total rental of $432.40. When I turned it in--on time, at the right airport, with a full gas tank--they converted it to a DAILY RATE of $268.89 for a total cost of $1,216.12! An $800 overcharge! There is no customer service line, it is all online. You will never talk with a human being. I submitted my complaint and they emailed saying, too bad. I appealed to my credit card company and they said they have a right because the agreement was an ESTIMATE! I have rented cars for 40 years and I have NEVER had an experience like this. I have resubmitted with the credit card company for fraud because the credit card company actually has a phone number and will talk with me. Stay away from Thrifty!

DO NOT rent from Thrifty. They are a scam company with hidden fees that are unknown until day of purchase. My rental in Spain went from $231 to $776. I had no choice but to pay since the trains have already departed and no way of reaching my destination in time. Additionally there is no way to contact customer support outside the US, even Expedia had difficulty contacting them to confirm a drop off location (which has a hidden fee of 90 euro, not stated in the expedia rules and regulations). I WILL NEVER rent from thrifty again!!!! and please do yourself a favor and save yourself from the frustration of renting from them. Use a reputable rental company other than thrifty or dollar. I wish it was possible to give 0 stars save everyone from enduring the hassle and difficulty dealing with this company. It may seem like a good deal, but sometimes in this case, there's no such thing as a good deal. They will rip you off. GO SOMEWHERE ELSE!!!!

This place is a scam. I rented in Orlando and was supposed to pay $300. I told the guy that I did NOT want extra ins but he charged me anyway and also charged me fuel charges that I did not want. No customer service to talk to. Just fill out a form. They don’t let you see the receipt until after you put your card into the machine. I’ll never make THAT mistake again. I was totally ripped off by this company and they don’t want to even speak to me to make it better. Avoid at all costs. I wish I had read all the one star reviews before I rented. Don’t be fooled by the “Thrifty” price…. They will scam you out of your money.

I booked a rental car through Thrifty Fort Myers. Customer service is non existent. Wish I read reviews prior to booking. Booked a Chevy Suburban for the week. Returned to the vehicle to the terminal with a full tank of gas and in the same condition it was received. Flew home. Checked my credit card statement and saw a 450 dollar charge for “parts/keys”. No people to talk to. Just have to fill out complaint form that took days to get a response. After I got a response they charged me for lost keys which was left in the vehicle so now I have reported them to the Better Business Bureau hoping to get to the bottom of this. I highly discourage anyone from using this shady rental company.

We rented our car through Wisecars, who were fantastic to work with. Thrifty, however, was very disappointing. I was never once able to get a person on the phone, and I tried many times. When we got to the Thrifty counter the agent kept telling us that we should upgrade to a new Subaru for $75 a day (a total of $175) or we would be driving a Malibu. We had reserved and paid for a Buick Encore or similar. A Malibu does not fit into that category. Since we definitely did not want to drive a Malibu we went with the Subaru for $175. We would not have had to drive a Malibu and were totally misled by the agent and Thrifty. They said they could not do anything about it. I don't like the feeling that I've been misled, but that is what happened. I would never use Thrifty or their mother company Hertz again.

I **PRE-PAID** for a rental. I was REFUSED the rental due to not having a card from a "brick and mortar" bank. I use Chime. I offered to have someone at home give them their card info, I had cash, I had my cards which had money on them, and again THE RENTAL WAS PAID FOR BY ME ALREADY IN FULL. BEWARE. They DO NOT care about the customer. They will GLADLY take your money, but then refuse to give the car. Still waiting to hear if I even get a refund.

Updated on 07/09/2024: Thrifty wrote back a week later: "We are very sorry if you were charged for an amount that was not anticipated. In regard to your inquiry, once the rental agreement is accepted and signed, the customer is fully aware of the amount that they have to pay." The irony: we're aware of the amount we accepted & signed to pay - what we were charged is not that number! We asked for a receipt but were not told about this "updated" rental receipt until after the car was turned in and we were flying home.

Careful when renting from this place and be prepared to be disappointed! When I made and PAID for this reservation, weeks in advance, the agreement was for me to pick up a car on a Thursday. On the day of the rental and about thirty minutes before the pick-up time, Thrifty Car Rental sent me text messages and an email telling me that it was time to choose a vehicle. I followed the given instructions but when I showed up to pick up the car, there was NO CAR RESERVED for me. In addition to this, there was no one from Thrifty to assist me to explain what happened. I was told by someone in the car rental garage that there were no cars available for that evening and suggested for me to return the following morning.

I recently rented from Thrifty in Orlando. After booking online and declining all extra insurance coverage I was sent the confirmation showing 172.18 due at rental. Upon arrival at the counter, I was asked to insert my credit card and sign which I did assuming it was for the 172.18. The receipt was put in the pamphlet which I never bothered to look at. The following day when I did check the receipt I was shocked to see insurance charges totaling 112.00 included. I never requested extra insurance, not online and not at the counter. After emails to customer service asking why insurance was added without my knowledge all I was told was "You signed." Obviously this is an ongoing scam. BEWARE Of renting from Thrifty!

Be ready to pay the double price that you really rented. We was supposed to pay $366 for 2 days, they offer us a "good deal" upgrade, for a Malibu car (nothing fancy or whatever), this car use the same gas as a track! Almost $100 for a HALF TANK. We were 40 minutes late because the traffic that we weren’t expecting after 5 hours and 30 minutes driving (we left early to arrive at the right time). Well we didn’t. And because the 40 minutes late, the car that was supposed to cost $366 was $510!!!! $510 bucks for the simplest car, for two days! Never more. Run!!!!

First off the car we got was fine. A little uncomfortable and not sure how it fit into the category I reserved but it did its job. When we returned the vehicle we topped off the tank outside Raleigh airport. Having rented dozens of cars in my lifetime this is the process and never had an issue. The girl at Thrifty/Hertz scanned the car, asked if the tank was full and sent us on our way. An hour later I pull up the online receipt and see I was charged over $55 for filling up the tank. This car was a Nissan Kick which had not cost us more than $25 to fill up from almost empty the whole trip but more the point is the tank was full upon return as I agreed to.

I would give zero stars. We ended up paying nearly 400$ for an 80$ 2 day rental. We noticed the error and of course attempted to contact customer service but it’s impossible to talk to a person. We submitted the appeal twice through the online system were told there was nothing they could do. We were billed separately for tolls with a 30$ added convenience fee.

Damage Waiver and roadside assistance added despite the fact that I verbally declined all of that. Because I signed on the airport screen they say I am stuck with the charges. $80/day--more than the rental.

Got an electric car; it was fine. Returned the car, was told they don't give receipts, and went on my way. They began to charge daily additional rate for unreturned car. There is no way to talk to a human short of going to the rental counter, where you rented it, as my husband tried a local place which said it hadn't been returned. Fortunately my daughter lives where I rented and went to the airport, stood in line, and explained. Basically she was told, it just wasn't checked in, and issue was resolved. But otherwise we would have waited for up to a week to get any sort of answer (probably email) while the daily charges accrued.

I wish I had read others' experiences in advance prior to booking with Thrifty. The employee at the front desk verbally confirmed with me my chosen parameters for my rental - and then added a $200 damage waiver against my directly expressed wishes. I was never given an opportunity to review prior to signing, and I did not read my rental agreement receipt to catch the error (as I assumed the employee had faithfully entered my directives). REVIEW YOUR AGREEMENT WITH THRIFTY, AS IT MAY NOT REFLECT WHAT YOU ACTUALLY REQUESTED. I had an email exchange with customer service afterward, and they were unwilling to reconsider this $200 charge, showing they are clearly more interested in a $200 one time payment than any sort of customer retention shown through believing their customer and fixing their employee's mistake.

I was charged 1000 dollars for a car I had for 5 days.. Upon return they added additional fees for things I was not aware of.. How do I get my money back. Stay away from here.. They are a complete scam.

Absolutely garbage, cars aren't ready. You pay in advance and think you are getting a deal then sit in a place where they don't have cars. Trash! Never rent from here. Is absolutely garbage with employees who are not nice either.

This company almost certainly operates well outside of the law and are the worst scam I've ever encountered. I was charged over twice the booked price. Over an hour at the airport trying to deal with it while waiting to catch an international flight. They eventually changed the rate to be as booked, but then added additional charges claiming they were taxes. As per the booking, all airport and sales taxes were included. They have not refunded the $200 deposit either. I will continue to fight this company from overseas. The charges for the toll pass were outrageous and they even increased those after changing to the booked rate. They offered no valid explanation for any of it... The manager was rude and unhelpful at JFK and the scam was clearly built into their computer system. They should be closed down as thieves.

I paid top price to rent a car from this company. I should have taken a clue when I entered the garage and there was no one to direct me to my car. I finally asked another customer and they said he was told to just pick one and go. So I did. On my way to my aunt's house an hour from the airport there was something going on under the hood. No lights came on the dash so I kept going. Investor my aunt's I called and Thrifty said I had to drive it back to exchange it. The closest place was over 30 minutes away and I was not comfortable driving it. I called them again and they said the same thing. I ended up taking the car back a day early so I didn’t end up missing my flight if it broke down. I then had to get a ride back to my aunt's and back to the airport the next day. Thrifty offered me a $50 voucher that was good for 30 days. Needless to say I didn't use it. My complaint is:

We rented car from Thrifty Nashville Airport. The booking through Expedia.ca quoted 559.04 cdn$. When my husband went to pick up car they stated they could not find his booking and gave a car for $713.0 Us. My husband mistakingly thought this was correct that what was quote was US$ and what they are charging is cdn$713. Signed the paper. When we realized this immediately went back and asked for correction. They stated car is out to call customer service. We have got the runaround. They have charged Cdn $440 extra for the rental on our credit card. Total of $1000 instead of $559. Please check all before signing.

If I could give 0 stars I would. The first sign should've been waiting in line for 1 1/2 hours to even start the rental process because another woman was having billing issues. I rented the vehicle for three days and was told my charges would be $127. I needed to add another day and was able to get in touch with someone to extend my rental and was told that it would be an additional $50 and that sounded reasonable. When I received my final bill it was $388 much to my surprise. I have emailed multiple times with no help from customer service and have asked to have someone call me with no luck. There is no phone number to contact a live person. DO NOT RENT FROM THRIFTY.

This is my worst car rental experience. By far. When I recently reserved a vehicle with Thrifty, the stated and agreed-upon total was $222.69, a price confirmed as final. Upon arrival at the rental location, the counter agent updated the total to $317.01 for no obvious reason. Despite my many objections and back-and-forth with the agent, I had to accept the price.

Did not deliver on model booked months in advance, ignorant customer service from start to finish and no reply to calls made weekly requesting an explanation. We are still in the "queue" for a call back 5 weeks later, zero contact. Appalling and do not recommend.

I'm charged 250 for a cleaning fee. I tried to contact customer service. No answer..went to the rental place. Was told to put in a inquiry which is why I came because of no answer and no explanation. My company rents more than 80 times a year. Lost a customer that rents multiple rent per year.

Regarding Thrifty Rental car. We rented a car through Capital ONE travel for $417. When we arrived to Kona, we went to the counter and they asked for a credit card to hold on file. They gave us something to sign, didn't really think anything of it. We got our car and went on our way. We got a Chevy trailblazer that seats 5. It was just my husband and myself. When we got home we noticed a charge for $317. We thought it strange that Capital ONE would have charged us more than Thrifty. We called Capital ONE to let them know we had been double and wanted to dispute the charge, they looked into it, and as it turns out, it wasn't a double charge at all, it was a charge for an upgrade (that we never got ) or ever asked for, and an extra day.

Renting with Thrifty was terrible from the minute we got there. First, they put us into a car with a "hold" on it and we had to take it back and get another one - adding an extra 45 minutes to our pickup. Then, when we got home and reviewed our credit card statement - they charged us an additional $173 for insurance and roadside assistance we never requested and/or authorized. After reaching out to them - this is all I got back: "On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better rental experience for our customers in the future." They clearly do this often and I'm sure most people don't even notice. They should be shut down!

The airline changed my flight to a later departure. I called Thrifty and was reassured my 14-day rental was secure for 24 hrs. from pick-up time. When I arrived 3 1/2 hours from my scheduled pickup, they gave it away! I was stranded in a unfamiliar city for 4 hrs. At night. I will never trust them again.

I booked a car rental through priceline which was charged to my cc for $130. Upon picking up the car, I went over things with the agent and agreed to a $40 charge for additional driver and a $70 charge for fuel. I declined all insurance offered. I was given a paper to sign and sent on my way. Upon returning the car and reviewing my trip I noted an additional charge to my cc for $457.

I rented a luxury car and received a 2018 Lincoln Continental with 56,000 miles on it. I was happy to just get going on vacation so I didn’t look closely at the car but did notice some scratches on the driver's door. Once I got out of the Fll airport and on the road I turned on the radio to quickly notice the speakers in this car were BLOWN. Nothing I did to mitigate the blown speakers worked so listening to the radio was out of the question. The other thing I noticed was how dirty the car looked on the inside, it needed a good cleaning especially the interior glass. After driving for 30 minutes I couldn’t take it and found a car wash to clean it up but it cost me $30. Why does Thrifty rent a nice car like a Lincoln and mistreat it so poorly? Overall not what I hoped for nor what I will settle for again.

A couple months ago I purchased a vacation package (car, flight & hotel) through Priceline. On Thursday, May 24th I received an email from Thrifty saying it was time to check in for my car rental. I completed it & the convertible (I paid a little over $200 extra through Priceline for a convertible instead of an economy car) was reserved for a 1 pm pickup at MCO Airport on Saturday, May 25th. We arrived at the Thrifty check-in around 12:40. I declined the supplemental insurance as I have full coverage.

I feel scammed. I ordered compact gas car, ended up with a mid-size electric. Where I went there were no charging stations nearby, charging took 7 hours. As a result I missed a day of the trip. The 20-min supercharge was not working on the car. Additionally the online checkup was another scam. After waiting for an hour for my car to display as "ready", I had to get in line for almost two hours. As a result I was late for a meeting. The personnel at DFW was very rude, uncooperative and unresponsive. They tried to blame me for not reading the rental agreement (which I did) and making it my fault for the predicament I found myself in. "Upgrading" to an economy car I originally requested was going to cost additional $120 before fees and taxes.

I Got a reservation which I reserved 6 months earlier. The trip was for the family of 9+. So we rented one of those 12-16 passager vans. It was around $1050.00 or so. After a long trip from the states, upon arrival tired with babies and elderly in the party, the older of the four attendants, approached me from the counter and told me that the reservation was there but I had to pay and additional $550.00 dollar cash. It was insane. Imagine we were tired, exhausted and now this gentleman want more money. I explained that the reservation was set at the national online center and all was set. He insisted that I should travel with extra money, asked how much money I have in my bank and all kind of other questions of personal manner. All this in front of other customers. I insisted I was not going to pay more. After a while he took his cellular and pretended to call his superiors about this manner saying the man only have $1,050.00.

Do not ever rent from Thrifty. Terrible experience. Long wait at MCO. Asked if I wanted the extended insurance. I declined 6 times. Provided my insurance to her. Contract provided to me and I did not realize that she actually put it in for 15.99 6 days and I signed it. Yes I did sign it but being frustrated waiting for almost 2 hours. I called the next day as I realized on my contract that she snuck it on. The person I spoke with stated I would get a refund but needed to call after my rental was done. I called the following day when rental was done. The agent said he couldn't do anything so I asked to speak with a supervisor.

DO NOT BOOK with Thrifty. Worst experience ever. I checked in online, per the half dozen texts and emails that I received. When I arrived 20 minutes before my rental time, they made me stand in line for over 45 minutes. I was then told that they were putting a hold on my credit card for the reservation, so I happily handed over my credit card. Turns out they charged my card for another reservation- resulting in me being charged twice. I've called the 800 numbers and submitted online forms but have yet to hear back or reach a human. I was literally ROBBED! I expected to pay the rental fees at pick up, but that was supposed to be $47- not $144.

I am so upset!!! I booked through Expedia for a rental at MCO. The total cost which included taxes and fees were $315 for the week. When I arrived at MCO the agent at the counter asked if I wanted insurance and I said no because I already have auto insurance. He said that because Florida is a no-fault state that I have to have liability insurance. I said that is not true because I have my own insurance. He then told me that if I wanted to rent the car I had to have it! Well I was stuck needing a car! I went ahead and agreed to adding it because he said I could not rent the car without it!!!! New total $438!!! I am so angry and upset with the absolute lie the agent told me!!!!! I will let everyone I know to NEVER rent from Thirfty again!!! What this agent did is completely unethical!!!! I will be sharing my experience everywhere I can! Someone from Thrifty needs to make this right!!!! That employee needs to be fired!!!!

Read your rental agreement carefully! Thrifty is an extremely dishonest company. Even after telling the customer service representative that I did not want an upgrade, she upgraded me anyway which resulted in an extra $76 charge. The customer service representatives will try to add charges to your rental agreement that you do not authorize. They will also tell you that letting them fuel the car is cheaper than fueling yourself. It’s all lies. Thrifty gas is 3 times higher than a normal gas station. This is a very shady company with fraudulent business practices. Customer service will not help you if you have already signed the rental agreement so don’t bother. I expected to pay $222 and was charged $398. Save yourself the hassle and use a more reputable company.

Awful experience. Up charged on multiple services at check in. Was charged for services I did not agree to. Bad customer services when attempting to follow up on incorrect charges. Will not use Thrifty or Hertz in the future.

I rented a car from Thrifty Can Rental on May 18, 2024 for 2 days. When we (my wife and I) arrived at the rental booth at San Jose, California airport, we were told that there was no car available in the mid-size category I had booked. They offered us an electric vehicle, Chevy Bolt which I felt very uncomfortable with as I would have to deal with charging it full before returning and I had no knowledge of where to charge. They then offered me a premium car and asked me to pay another $25 per day because it was a premium car. I did not want to pay extra just because they did not have a mid-size gasoline car for us.

I prepaid for my car. Was charged for the car. Then was asked for a credit card for a deposit. I verbally stated I did not want anything extra- no insurance, no roadside assistance, nothing. They still charged me for this after returning my vehicle. How are companies allowed to be scamming customers out of so much money and getting away with it?? They are fraudsters. Will not ever rent from them again.

Worst car rental experience of my life. Booked a rental car weeks ago, got off the plane today to find out they had no cars available. We were told, "Oh well try another company" as the attendant went back to playing on their phone. Expedia May market them as the “cheapest” but you will be extra in the end.

They should be closed down, worst company ever to rent from, rented in Puerto Rico for 7 days. I asked for a sedan and they gave me a Corolla. All beat up axels making noise. The car was dirty inside and out, tires full of mud, inside full of stain, called them that the car had issues. Their answer was that the only one available that I could return but they will hold a fee ,,, Classed to complain and they hang up on me,,, you just lost another customer.

Worst car rental experience at Phoenix airport location. Over an hour wait to get car only to find out we had to upgrade from what we reserved. Deceitful business practices lead to me being overcharged around $1,000. Customer service runs you in circles and never offers answers, help, or resolution. Wish I could give no stars! Seems I’m not alone based on comments on all Thrifty’s social media accounts and they are NOT accredited with the Better Business Bureau.

Thrifty is a scam. Do not rent with this company at all whatsoever. My wife booked a rental. Paid for the service as well, and we were told there would not have to be a credit card left on file. At the time the car was supposed be picked up. The lady at the counter in Mcallen Airport was very rude first of all. Then she proceeded to tell my wife she had to have a credit card for the vehicle to be released. That was not told to her over the phone. It seems like they just wanted make the sell. Now it takes almost an hour to get a human on the line to get a refund. DO NOT RENT FROM HERE! THIS IS YOUR WARNING! RUN!

Case # **. The People at the desk of Miami Airport to Rent Thrifty car, are very helpful and also to find the Car you rented. The Problem start when you returned the car rented, Receipt given of $235.13. Even though is clean, no garbage and we don't smoke, they never returned back the amount hold on the Credit card. They Charge my Credit card a Total $737.10. In order to steal money professionally Thrifty made up a receipt that I was charged $266.00 + $472.00 =$738.00. Thrifty is saying the $472.00 was for smoking fee. They don't want to refund me at least $472.00. Can you imagine to how many people Thrifty is stealing money this way?

We prepaid and requested no electric vehicles but they did not have a car ready for us at pick up and were forced to take the EV or lose the first day of a 3 day trip. It was a nightmare, the infrastructure just doesn’t exist to charge your car reliably on a road trip, even if it looks like there are many electric charging points about 2/3rds of them are nonexistent/broken and the other third that work are frequently occupied. We told the agent we didn’t think we were going to places that would have them, more remote areas, and they did not care. We spent about 2-3 hours every day trying to find chargers and another 1-2 hours at the actual charging station so we basically spent most of our trip stressing over charging the car.

I made my reservation 2 months in advance, traveled 20 hrs to get there, waited in line for 40 minutes, and was told "We don't have any cars". This company needs to understand that when people travel, they need to know that things are going to go as planned...this is not acceptable...I will tell as many people as possible, so they don't use this company...STAY AWAY FOLKS.

I wish I can give them zero stars as they have zero customer services and they steal your money and make you pay more after you drop the car. No one checks the car. All gives you a receipt on dropping off the car just like all the respectable companies so they can charge you more later and they don't even give you a call to check your complaints. IT SUCKS!!!!

Rent from this company at your own risk. They will find a way to scam you. I rented a car from them, at the counter the clerk never mention any optional insurance nor ask me if I'm accepting or declining them. As I don't rent car often, that optional insurance never came to my mind after a long flight. After I returned the car and checked the credit card they charged me over $400 optional insurance for 5 days. And of course Customer service refused to help or investigate, stated it's my fault signing the document.

I rented a car from Thrifty through Priceline! Both companies charged me for one rental!!! I have continued to send emails to customer services, but no luck! They don't care! I will never use these companies ever again!!! Rip off!!!! No service, no customer service and rip off!!!

Thrifty is terrible company to do business with. My debacle started February 17, 2024 and I have been fighting it since. I was charged for Liability Insurance Supplement (LIS) which I denied the coverage and the counter agent told me it was a security deposit and would it be taken off after the rental was completed. I told her again I did not want it but she said she had no choice and that it had to be added. This was just the beginning of my troubles with Thrifty.

Thrifty notified me very late of damage to the vehicle and it was out of the window to notify my credit card company. AVOID AT ALL COSTS. They are cheats and transacting with them is a terrible idea. Regrets galore.

We rented a Thrifty Car Rental Vehicle from Denver International Airport 04/16/2024 to 0423/2024, The car was dirty inside, especially the windows. The rental agent insisted we upgrade to 4WD to get through a bad snow storm. Even though I declined the 4WD three times, the agent kept telling my wife we needed it so I had to agree so she would not be afraid to proceed with our vacation. The additional cost was $140. There was no snow storm. Upon dropping the car off I was told I could wait in line for a receipt but was assured that I would be emailed one for the previously agreed amount. When I received the emailed receipt at home the next day, there was an unspecified additional charge of $60.74. In addition, the vehicle was a subpar 2019 model with over 61,000 miles on it. I could rent that for $15 a day from Just 4 Wheels.

I wish zero stars were an option! AVOID Thrifty/Hertz at all cost and I literally mean at all costs because they will steal your money and it will cost you more!!!! I picked up a rental car along with my final rental agreement in the amount of $730.31. I dropped off the rental at the same location within my rental agreement time. There was nothing noteworthy to discuss with the lot attendant and they said they would email the final bill. When I received the final bill, it was for $865.89. The only difference in price is they changed my rental agreement rates between picking up the vehicle and dropping it off. Nothing else was different. I contacted the Palm Springs branch where I rented the vehicle notifying them of the error.

Booked in web site, I got booking number, I arrived for pick up the car, the lady at the desk in total normality: Sold out... you can't get the car..." I had to book a last minute car with another company, 3 days rent 450 USD!! Never again with Thrifty. The value of customer is zero for thrifty rent car.

Fraudulent car rental charge: Booked Thrifty car rental online through Expedia.com and paid Expedia $167 up front on 3/21/24, with only $88 owed to Thrifty per original quote/agreement. When car was rented from Thrifty 3/28/24, I refused all optional charges, accepting only what agent claimed as "required." Final charge was overcharged by $176, with Thrifty claiming "non-included charges." How can "required" charges not be included in original quote? I was either knowingly misled by Expedia/Thrifty, lied to by rental agent, and/or fraudulently overcharged by Thrifty. Neither company provides phone numbers to speak with representatives, only allowing messaging through portals. Both companies refuse to remedy the situation.

This experience was pretty terrible, and I do not understand the invoice. Went to get in my first car assigned, and the battery was dead, so they switched us to a new car. Drove to Santa Fe, and spent two nights. It wasn't until we started our drive to Moab, that we all noticed every time I was driving over 55 and put the breaks on the whole car would shake, and honestly, I didn't trust the brakes if I had to stop abruptly. Made it to Moab, and we all decided it did not feel like a safe car to drive through 3 National Parks that have some steep inclines. We called Damien at Emergency Services, and were on the phone with him for an hour ten. He finally got a tow truck to come and get the car, so we had to rent a new car, which was almost twice the price of the original rental because it was the night of.

It was a breath of fresh air to rent with Thrifty for the first time. It was our first time traveling to Las Vegas and we used the Thrifty car rental located at 7135 Gillespie Street. Greg was the attendant who helped us with the rental and the transaction was smooth. Thanks for making our first time trip to Vegas a great one

I was pleased with the agent's service, courtesy, helpfulness when I picked up my rental car at the Westchester County Airport, White Plains, NY. My rental covered March 20-23, 2024. My trip went to White Plains, NY to Orange County, NY. I was shocked when I saw an additional charge of $84 to pay for tolls during my rental period! My understanding was that I would be billed for the tolls when that tag number was billed for that period. At best, the tolls should have totaled no more than $15. How would Thrifty give me a bill for $84. I have contacted Thrifty Car Rental for a detailed invoice of this charge and I await an answer. Then, I hope to be able to challenge what was charged to my credit card and what the actual cost plus a service fee would reasonably be. I'll return to the "review" tab to update the results. Customer MM

Their customers service was awful. The transportation part of my trip was very expensive.

Worst rental care company on the planet. Nothing but thieves here. I specifically told the lady DO NOT ADD insurance or any adds except for the 49.99 gas charge. I return 6 days later and the rude agent added nearly $300 of extra charges for the rip off insurance and concession fees. I already have full coverage and I am in the insurance business so obviously I never added that junk and the lady knew it. The manager does not care about anyone. He even made me wait an hour just to speak with him as if we never existed and then told me that he will have to file some claim. I am sure this will never happen.

To start with I told the guy at the rental counter that I was going to Northern VT. I waited 15 minutes at the garage before anyone showed up. By that time there were 5 of us waiting. The guy finally showed up. Said, "You take that one, etc.," to all of us and stop at the gate. I opened the hatch, put in my suitcase and got in the car when I started it noticed that no noise. Then saw a gas pump on the dash which showed half full. Figured it was a hybrid. Headed off to my destination. When I got into NH stopped to get something to eat and then figured I would fill up with gas. That’s when I found out it was electric. When I got to my son's house in Tilton NH called CS. Told them I didn’t want a electric car as I was going to Northern Vt where the closest charging station was in Newport Vt 20 miles from where I was staying in Island Pond Vt. Was advised to go to Manchester NH Airport in the morning and exchange for a gas model.