Thrifty Car Rental Reviews

On the evening of Friday, July 8th 2011, at approximately 6:00pm, I was driving North on the New York State Thruway in the pouring rain, when an 18-wheel semi merged into me, side swiping the passenger side of the vehicle. The metal bar from the rear of the semi-truck shifted the metal around the front wheel well forward, thus making the front right tire unable to move and the car not drivable. A state trooper arrived and took a report.

I contacted Thrifty Road Side Assistance at this time. The woman I spoke with at Thrifty said that they would be sending a tow truck with a new car on it for me and would be picking up the damaged disabled vehicle. The New York State Trooper informed me that the New York State Thruway was a controlled access road meaning there is only one tow truck that is authorized to tow on that road and Thrifty's tow truck would have to pick the vehicle up from the lot where the authorized tow truck would be taking it. I informed the Thrifty representative and after an hour wait she called me back to inform me that there would be nothing they could do for me since it was so late on a Friday evening and that I would have to wait until Monday morning to get another rental. I explained to her that I was half way between Manhattan, NY and Middletown, NY where I was staying during that leg of my trip. I explained that I was stranded and needed a vehicle to get to my hotel. I further went on to explain that it was dark, raining and I am a single woman on the side of the New York State Thruway. The only solution the representative provided was that maybe the tow truck driver could take me to a diner where I could wait until Monday morning (48 hours).

Completely appalled that this woman would even mention such an asinine and idiotic idea, I got very upset and demanded to speak with her supervisor. After explaining the situation the supervisor said that she had no authority to help me and would call the Manhattan manager on duty. After speaking with the city manager on duty, the supervisor informed me that he said he was not willing to do anything for me and asked me to call back Monday morning and maybe he would have a change of heart. I was furious that this company was ok with me being stranded on the side of a busy state thruway in the dark, and in the rain with my luggage and the manager who could help me instead told her to repeat his rude remark to me. I had no other option but to call a taxi to pick me up and take me 50 miles to Middletown where my hotel was located. The cab ride cost me $164.00.

The next morning, July 9th 2011, I tried to contact Thrifty to see about getting another car, I was told that the manager would have to help me, and he was not in. The associate took my name and number and said that he would call me back when he came in around 9am. At 9:30am, I had not heard anything and needed a vehicle, I called Thrifty again and was told that the manager still had not come in. At 11am, I called Thrifty again and I was told that the manager was not available and would call me back. This was the last day of the hotel I had booked in Middletown and I was due to check into another hotel in New Jersey that night, so I needed to have a vehicle. I called Thrifty at 1pm, 2pm and 3pm that day and each time I was told only a manager could help me and one would return my call. I explained the dire situation I was in and how many times I had previously called and I was assured someone would call me back within the hour. By 4pm that afternoon, I called and made one last attempt for Thrifty to rectify this horrible situation they had put me in and I was given the run around for the last time.

I wanted my contract cancelled and I would never do business with them again if they were to send me a bill for the three days I had a vehicle. I explained that I picked up on the July 5th, and since rental agreements are for 24-hour periods, I should have been billed from the 5th to the 6th, the 6th to the 7th and the 7th to the 8th, 3 days total. The associate, Christopher (at the 83rd Street location) said he agreed that it's what I should be charged and would speak with his manager and have him call me back to finalize the bill; never heard from him.

I called Thrifty's 83rd Street location and their 800 number on July 11th at 10 am and 2:30 pm, July 12th at 9:30am and 3pm, on July 13th at 11am and 4pm, on July 14th at 9am and 1:45pm, on July 15th at 10:45am and 2:45pm, on July 18th at 10am, July 19th at 10am, July 20th at 10am, July 23rd at 10am and finally on July 25th, I called Bank of America to file a dispute. I will not be able to waste any more time with such a lousy organization and needed this to be taken care of.

I went to Avis and had to rent another vehicle for much more than I should have paid because it was short notice and from an airport with a tax rate of 30%! The taxi expense and the Avis rental expense were all incurred because Thrifty would not make right on their contractual obligation to provide me with another vehicle.

I was told that I could NOT get another car and that they could not help me because there was no manager on duty (unbelievable). When I returned the car and went to the agent at the airport, she told me that she would have a manager get in touch with me, and to date no one has addressed my problem. I am asking that this problem be addressed through corporate, and I look forward to hearing from you. Thanking you for your attention.

They refused to do anything about it. Customer service sucked. Don't ever use them.

When I got to the desk, they told me I had to take out extra insurance out for 240 euros. I have Amex prestige cover, which I got especially for car hire. It covers you for c/d/w and excess. Avis recognize this every time. Unfortunately, they were booked out. I needed the car for work so I was stuck. I even went to the Avis desk, showed them my policy and said they accept it--why won't you?

Well, they were just trying to rip me off. Disgraceful. I will never book with Thrifty ever again.

My family members, who travel over thrice a year to the States on tourist visits and rent cars in Florida, NYC and Texas, were declined because supposedly, the driver's licenses were expired! Not so...international DLs are different and some countries do not carry expiration dates.

We signed a contract that stated NO SMOKING or you will face a $ 250 charge. When we got the car, it smelled awful and there was no time to change it or find another minivan. We were on our way to DFW to catch a flight four hours later.

Upon arrival, we were very happy with the quick service, and the car we received (This was also the first time renting a car for either one of us).

The complaint occurred when we went to return the vehicle. I used my seven month old Droid X cell phone (approximate is value $500) to locate the closest gas station to the airport. Filled the tank, and proceeded to the drop-off area.

I grabbed some papers from the console where my phone was to, and left the phone in the car. We walked through the car rental building and to the shuttle to the terminals. On the shuttle, I realized I left my phone; we stayed on the shuttle back to the car rental building, all of this was at the most 15 minutes. At the counter, I told the attendant, who went to go look through the car.

After 15 minutes of waiting, there I was told the phone was not in the car. If our flight had not been delayed, we would've also missed our flight. However, from the 15 minutes I dropped the car off to the round-trip on the shuttle back to the rental area, my phone was missing.

It never even made it to lost and found. I'm not too surprised at the response I received from customer service the next morning, "Sorry your phone is your responsibility."

I would think Thrifty would hold its employees to a higher standard.

I called the corporate office and they said that they would not honor it. I was stranded without a car.

Upon returning the car, I discovered the added optional charge and I was told by the manager and agent that they would call me that evening before the added charge went to the credit card. When there was no call, I called my leasing agent who told me that the manager I spoke with had now gone on vacation. Other people I spoke with later said that the manager had not gone on vacation.

After about five months of letters and threats to contact the Attorney General's Office in New Mexico, my insurance waiver charges, which they say they do not sell insurance, was returned to my credit card. The credit card company was of no help. The very hard-line of the agents and consumer complaint representatives with Thrifty could be discouraging to many.

Once home, I checked my credit card account and found the charge was for the original amount of $381.79. What irked me was the amount in pesos (based on the exchange rate that day) was correct, it was for $381.79, but the notation was for $339.88 in dollars. My feeling is that the manager never intended to rent me the car for $339.88, knowing I wouldn't check the exchange rate when I dropped off the car. Thrifty Car Rental denied my claim stating they don't intervene when dealing with currency exchanges. I believe the manager intentionally ripped me off for over $40.00 (over 10% of the amount I agreed to pay). I will never rent from Thrift Car Rental again, and I plan to visit Cozumel each year now that I am retired.

Word of warning to those traveling in Mexico, know what the current exchange rate is (approximately), and carry a calculator to figure what you are purchasing in pesos. Many businesses will tell you they are charging you ** dollars but will pad an extra 10% or 20% by increasing the amount you pay in pesos if you pay by credit card. Example: $130.00 is about 1,495 pesos. The business will put down 1,725 pesos, or $150.00. You just got overcharged by $20 more than the price you agreed to pay and won't know it until you get home or check out your credit card online.

I have traveled regularly for both business and pleasure for many years now and regularly rent a vehicle. I have never in all those times had an experience even remotely as poor as I did with Thrifty in San Jose del Cabo.

Part 1 - The Pickup I booked online for 1 week (March 16-23) was given a terrific quote of $92.62 "estimated grand total" for "estimated mandatory charges" including fees and taxes. The email confirmation also reminded me to "review all applicable terms and conditions for this location" with a hyperlink that I clicked on passing me to the part of the email that listed those terms and conditions as "N/A". I booked with Thrifty based in large part of this very competitive quote.

However, when I arrived to pick up my vehicle I was told of an additional $13/day mandatory liability insurance fee (PLI) that was non-negotiable and had to be paid. This was shown to me in vague wording on the second page of a 2 page rental agreement print out for my booking that I had not seen before and was certainly not included in my online booking confirmation email (which I still have and am happy to forward). Of course, that fee essentially doubled my quote. I declined the other coverages as American Express covers them.

During the period of time (approximately 15 minutes) that I was arguing fees and hidden small print, I listened to 3 other renters in similar arguments with the other rental agents. I've done some investigating online but cannot get a solid answer of whether this liability insurance is a Mexican government requirement, a Thrifty requirement, or a Thrifty San Jose del Cabo requirement. Whichever one it is, it is absolutely a poor form to include such a substantial mandatory fee hidden with a lengthy small print terms and conditions sheet that is not presented to the customer when they book.

What's interesting in hindsight is the number of locals who came up to me as I was leaving the arrival gates asking if I was renting a car and from whom and, when I told them, warning me that Thrifty would be charging me extra fees. I assumed they just wanted my business and would say what they needed to make the sale but it turns out I should have listened.

Part 2 - The Return. The official exchange rate on the day of my return was 11.956 pesos to $1 dollar. Upon my return I received a final bill for 2,883.23 pesos. Firstly, I don't know why I was quoted everything in US dollars up to that point only to then receive a final bill in pesos. My best guess is that allows the franchise to again increase the charge by using an inflated exchange rate. At the official exchange rate for the day, 2,883.23 pesos converts to $241.15, far above the combined charge of rate plus PLI fee of $183.62US. This is confirmed in the Thrifty return receipt which quotes the random PLI charge at 169 pesos/day which converts to $14.14US, not the $13/day I was told.

After discussing these charges with the desk agent, I asked why I was still waiting for my bill and was informed the car was being inspected for damages. He said there were two stains on the car, one by the gas tank and one on the back windshield. They appeared to be bird droppings dried in the sun, but the agent said they "might" be from an air conditioned dripping on the car. After much huddling and whispering among 5 different Thrifty people, the agent informed me that the "damage" was $105US, a number he showed me on a calculator. When I asked him how he arrived at that number he said he "had a guy". When I asked what gave his guy the expertise to arrive at such a quote from a brief examination of the stain, he provided no answer.

Anytime I am expected to pay for any damages, I expect a competitive quote. This was an arbitrary number with no basis in fact. I took pictures of the stain as well as the license of the rental car.

Unbelievably, the Thrifty agent suggested that I could clean the car myself and not incur the charge. I've never in all the times of returning a rental car had it suggested to me that I am responsible for cleaning a car. The car was not damaged. It need to be cleaned. That's part of the service I expect when I rent a car versus buying a car or borrowing one. Given I had a flight to catch, I declined the agent's offer.

Then the agent presented me with the second bill for damages, this one for 1,665pesos (1,500pesos + 11% IVA taxes) or $139.26US. Again, I asked how it had been $105 and was now, in a matter of a few minutes, much (32%) more. He said it was the exchange rate which, of course, simple math shows not to be true.

I travel regularly to Mexico. Every time I've been quoted a price in US dollars (shops, restaurants, booking agencies, etc. ), I've been able to receive and pay the bill in US dollars. It's not clear to me why Thrifty is the one exception here, unless it is again to benefit from an inflated exchange rate arbitrage program.

So, all-in-all, a $92.62 "estimated grand total" with no terms and conditions quote ended up being a 4,548.23 pesos charge, or $380.41. This is a 410% premium over the original quote!

Needless to say, I will not be renting from Thrifty in San Jose del Cabo/Cabo San Lucas again and will make the same recommendation to friends and colleagues. In addition to everything I've outlined above, I found the San Jose del Cabo desk staff to be devoid of any concern for the customer, caring only about the sale. I am hoping you or someone else at DTAG can give me valid reasons not to make a more global decision to end renting with Thrifty Car Rental and to recommend the same policy for my company and employees. I do hope something will be done to improve the customer experience in San Jose del Cabo. It reflects extremely poorly on your company's brand which up to now I viewed favorably.

As of today, I have not received anything from them. I also faxed and mailed a complaint letter with no response. This is very unacceptable to receive an extra charge and no evidence of the alleged damage to the car.

Once we finished the approving my transactions since I was paying with debit card he said, “Okay, you sign here that you are declining the insurance and your husband here”. So I, trusting him that that was what it was I signed, lo and behold, I got charged for insurance a few days later when I saw the transaction on my bank account. I called and they said that I signed for it and I explained to them why would I have double insurance on my vehicle and they said, “Well, you signed for it.” And I said that I did not sign for that. I signed for what he was telling me which was declining the insurance. And they told me, “Well, ma'am you should have read before signing”.

Well, I agree now, not to trust anyone. The guy sure is a hustler, Hispanic light skin, baldy guy. Don’t let him trick you the way he did us by being all nice and gentlemen like, thinking he was concerned about our situation. He took advantage of our vulnerability and now it will take longer to fix our vehicle due to his insensitivity to our situation. I wonder if he gets commission from getting people to sign for that insurance.

When I went through the agreement screens on their computer, the man pushed me through the screens, telling me to just hit agree and saying generic things like "That's just for the hold on your card" and "That's just about the coverage" all of which I interpreted to mean that he'd entered what I'd requested.

Immediately after going through the screens, I looked at the bill and saw that it was nearly 3 times what I'd expected. I went back to challenge the bill and they told me there was nothing I or they could do to fix the error because I'd agreed on the computer. The cost of the rental was $154, almost 3 times what it should have been. They refused to correct the charges or allow me to file a complaint.

I believe I was overcharged 2 hours at $4.73 an hour plus tax plus over charged for 5 days of damage waiver at $74.95 instead of $36 for 3 days as quoted.

A return change fee of $15 will apply if you return 24 hours or more prior to your reserved return date and time. If you return 24 hours or more after your scheduled return date and time, a return change fee of $10.99 per day will apply ($54.95 maximum), in addition to any other rental charges. If the renter fails to comply with the conditions applicable to the rate, including any geographic driving restrictions, a mileage charge, surcharge or other rates may apply. "So, I expected that I would be charged for the time I exceeded the scheduled return time, that is, 3 hours and 52 minutes.

In addition, I was told that under no circumstances could American Express be used for this, only MasterCard or Visa. As the Munich airport has no free Internet, I had to sign up for a one-hour paid service for $11.15 and downloaded both the MasterCard and Visa documents online, to show that both of my credit cards covered rental cars. When I showed this to an agent, she said I had misunderstood, and that I would require a written proof specifically for this rental reservation. As an alternative, the Thrifty insurance was $250, doubling the price of my rental. When I asked for a cheaper rate, I was told I could pay $150, but I would be charged a $1200 deductible against my credit card in case of an accident.

At this point, I gave up and went to one of the other rental car companies in the terminal and quickly obtained a rental car for with none of the run-around about insurance. If the Thrifty international reservation line had let me know during my 5 calls before the reservation while in the US that I would have to have written proof specifically covering this reservation, I have no doubt that I could have obtained this ahead of time. Also, if Thrifty has a special arrangement favoring American Express cards, why did the Munich site say that even with written proof of a specific coverage that American Express cards could not be used for insurance?

When I called Thrifty requesting assistance, they refused to send anyone to help me. Instead, I was told to remain with the vehicle! Finally, concerned that I might miss my flight and with no other options remaining, I waded with my luggage to the Thrifty lot and office. After observing several employees standing around watching the rain, I was puzzled why they did not send someone to help me. The next insult from Thrifty occurred twelve days later when I received a damage claim in the amount of $6,454.40! I was stunned! How could an automobile that merely stalled out incur that much damage?

In correspondence sent by Thrifty to my insurance company, but not sent to me, the claim amount mysteriously rose to $6,550.40 and the following verbiage was included in their letter: "The Total Claim Amount includes the Estimated Repair Cost. We will receive invoices for the parts, parts delivery and repair charges. If the total is less than the payments received from you for the estimated costs of repairs, we will refund the difference to you. If our supplemental costs are greater, you will be billed accordingly." My insurance company subsequently paid $5,100.37 for settlement of Thrifty's claim. As I waited for documentation of the actual repair costs from an accredited repair facility before sending Thrifty any money, I began receiving threatening letters from Thrifty demanding a balance due of $1,450.03!

I called Thrifty and spoke to the Damage Recovery Agent assigned to my claim and requested documentation of the repairs and the name of the facility performing the repairs. I felt that the insurance payment would have been more than adequate to repair the vehicle, a two-year old Chrysler Sebring with 41,000 miles on the odometer. He continually attempted to evade my requests for substantiation but finally, when pressed, admitted that the vehicle was never repaired but sold at auction instead!

Then, if the vehicle was never repaired, I asked, "What is the basis for the damage estimates?" At my insistence, he agreed to provide me with a copy of the damage appraisal which had not been previously provided to me. Upon receipt of same, I discovered that the damage claim was completed in the astounding time of 66 minutes. It provided for a worst case scenario of damages to the vehicle and included the cost estimate of replacing the entire engine and associated labor costs. Even though the appraiser had identified these expenses as judgment items, Thrifty steadfastly represented those numbers, $6,392.15 as being the absolute correct damage amount.

I was told by my insurance agent that if they had known the car was sold at auction and never repaired, they would not have paid the claim which was based upon estimated repair costs. I have since spoken with and corresponded with several other representatives of Thrifty in an attempt to resolve this issue and my questions and concerns have been repeatedly ignored. The high-handedness and arrogance displayed by their personnel would cause Barney **, Nancy ** and Hank ** to turn green with envy. It is my opinion that Thrifty has committed insurance fraud, is currently attempting to commit fraud against my person by turning my claim over to a collection agency, and is possibly guilty of collusion with intent to defraud with an independently owned and operated appraisal service in Houston.

I am a 71-year old male from Alabama currently being treated at M.D. Anderson Cancer Center in Houston for incurable stage IV cancer. On July 1, 2010, I rented a car from Thrifty at the Houston Hobby Airport to drive to M.D. Anderson for my chemotherapy treatments. The next day, July 2nd, Houston’s streets were beginning to flood as a result of heavy rains from hurricane Alex. Concerned that I might encounter flooding while trying to return the car to the Thrifty lot, I left four hours before my scheduled flight in an attempt to avoid any problems. At the intersection of Monroe and Airport Boulevard, only a few hundred feet from the Thrifty lot at 8620 Panair Road, the car stalled out.

When I called Thrifty requesting assistance, they refused to send anyone to help me. Instead, I was told to remain with the vehicle! Finally, concerned that I might miss my flight and with no other options remaining, I waded with my luggage to the Thrifty lot and office. After observing several employees standing around watching the rain, I was puzzled why they did not send someone to help me. The next insult from Thrifty occurred twelve days later when I received a damage claim in the amount of $6,454.40!

I was stunned! How could an automobile that merely stalled out incur that much damage? In correspondence sent by Thrifty to my insurance company, but not sent to me, the claim amount mysteriously rose to $6,550.40 and the following verbiage was included in their letter: “If the Total Claim Amount includes the Estimated Repair Cost, we will receive invoices for the parts, parts delivery and repair charges. If the total is less than the payments received from you for the estimated costs of repairs, we will refund the difference to you. If our supplemental costs are greater, you will be billed accordingly.”

My insurance company subsequently paid $5,100.37 for settlement of Thrifty’s claim. As I waited for documentation of the actual repair costs from an accredited repair facility before sending Thrifty any money, I began receiving threatening letters from Thrifty demanding a balance due of $1,450.03! I called Thrifty and spoke to the Damage Recovery agent assigned to my claim and requested documentation of the repairs and the name of the facility performing the repairs. I felt that the insurance payment would have been more than adequate to repair the vehicle, a two-year old Chrysler Sebring with 41,000 miles on the odometer. He continually attempted to evade my requests for substantiation but finally, when pressed, admitted that the vehicle was never repaired but sold at auction instead! Then, if the vehicle was never repaired, I asked what the basis for the damage estimates is.

At my insistence, he agreed to provide me with a copy of the damage appraisal which had not been previously provided to me. Upon receipt of same, I discovered that the damage claim was completed in the astounding time of 66 minutes. It provided for a worst case scenario of damages to the vehicle and included the cost estimate of replacing the entire engine and associated labor costs.

Even though the appraiser had identified these expenses as judgment items, Thrifty steadfastly represented those numbers, $6,392.15 as being the absolute correct damage amount. I was told by my insurance agent that if they had known the car was sold at auction and never repaired, they would not have paid the claim which was based upon estimated repair costs. I have since spoken with and corresponded with several other representatives of Thrifty in an attempt to resolve this issue and my questions and concerns have been repeatedly ignored.

The high-handedness and arrogance displayed by their personnel would cause Barney **, Nancy ** and Hank ** to turn green with envy. It is my opinion that Thrifty has committed insurance fraud and is currently attempting to commit fraud against my person by turning my claim over to a collection agency and is possibly guilty of collusion with intent to defraud with an independently owned and operated appraisal service in Houston.

We filled up one mile from the office and returned the car full, with the receipt. The guy cleaning the car checked us in, acknowledged the receipt and told us we were good to go. On our next credit card bill, Thrifty had billed us $77.18 for gas ($5.88 per gallon). We disputed the claim. They lied to the credit card company, telling them that we returned the tank only one eighth full. Now we have to put the matter into dispute a second time and try to prove that they're lying by showing other receipts from gas we purchased on Maui.

She could not get the car out of impound because she was not me. The Thrifty roadside security person she talked to said she (I) would not be charged anything more as the car was no longer in my possession. She kept a key and returned it on September 6th when we were to return, the car was in impound until September 8th! My towing and impound bill plus two extra days of rental (yes, that's right, they charged me for rental while it was impounded) came to $515.00! No matter who I talked to, they did not care nor would they refund any money. This vehicle should have been brought back to Thrifty on Friday night, but instead they waited till Wednesday and I had to pay for it. Never will I rent from them again.

I called Jason back where he explained to me that he has no control over the postal services and that it is out of his hands. I then called the customer service where each and every individual I spoke to was extremely rude to me. Derrick is the only name I recorded and he was rude as well. Well, on June 15th, I finally spoke to a Caren ** who assured me the check would be cut and received on Tuesday, June 21st. Surprisingly, a month later and still no check. This is the only car rental place I have ever had problems with and I would strongly advise consumers to stay away from Thrifty Car Rental. Please post this complaint. Thank you.

Apparently, that change was somewhere in the small print on page 34 of the contract. Who reads the small print every time you rent a car in case they made changes? Wouldn't you think changes are made a little more obvious somehow? Anyway, they were not willing to help me other than 'giving me the freedom' to try to get another car right there at the airport. Of course, I went for this but didn't have a good position being already there compared to what offer I could have gotten a month ago online when I made the reservation with Thrifty.

Anyway, I ended up renting for more with Europcar which was incredibly helpful right next door of counter. I emailed Thrifty when I returned back trying to explain and see if they could at least reimburse me the difference to the total they confirmed me. But they were very rude by email as well. They were just saying, “If we are not obligated and have done nothing wrong, we won't talk to you.”

So, that's my experience with Thrifty and I just want to warn everyone out there. I work as an Executive Assistant and rent a lot of cars for my company. I have never had such bad experience with customer service and I hope they feel some return for it soon. It's all about customer service. The economic damage was about $80 more. But if it wasn't for Europcar with another rental company, it could have been $230 more for only 10 days rental!

We were forced to rent the car because we could not afford to rent from another company if he didn't remove the first charge of $500. We paid for a full-size Dodge Avenger but got a Honda with 8 dents and had an oil light on stating "oil 15%." The Thrifty representative came out from behind the counter to get in my face, as if he wanted to fight. I was visibly upset, so someone called security to resolve the issue.

I am 75 years old, and this young man was in his mid-twenties. This was an awful experience for me and elevated my blood pressure. I will never consider using Thrifty Car Rental again.

I was so tired of Thrifty's ** that I told my husband we would start at the end and work our way up at all car rental agencies until we found a full size car. Next to Thrifty was Advantage Car Rental & they were so helpful and although they didn't have a full size available, they took my rental copy with Thrifty & honored it with a Jeep Commander with leather seats and sunroof! Plus, the rental package included liability insurance & roadside service. We got this for $10 less than our full size car would have been with Thrifty!

We were told that Thrifty has this happen all the time! Also, they are so tight they do not have local area maps to give their customers! They bum them from Enterprise or Advantage (beside them)! They even take bunches of Advantage's maps after they close! Thrifty has been sold to Hertz & I guess they don't want to order anything else!

We rented from Thrifty once before in Detroit, MI at DTW & once again, they did not have the size car we reserved! When we drove out of the parking lot, we noticed quite a few of the requested cars sitting there waiting to be picked up! We had gotten such a good rate with Hotwire that I think they didn't want to honor their deal! I would definitely avoid the Thrifty at the Salt Lake City airport because they are a bunch of crooks!

Also, we were told the Thrifty at SLC doesn't tell you when you pick up a rental car from them, but they tack on a daily fee of $4.99 for 'rental fee'! How about those crooks? This is our first rental with Advantage and it won't be our last.

Upon arriving at the arrivals gate, no one was there to meet us. I managed to find the other rental companies and came up with enough Portuguese to ask someone at the other counters to help me find the Thrifty counter. It was not in the airport as I had thought. They radioed a Thrifty rep, who came to meet me. She didn't speak much English, so we had some confusion. When we arrived at the Thrifty counter outside the airport, I asked for a GPS. They said they didn't have one. I then asked for a map of Sao Paulo state. They gave me a map, but it was a map of the airport!

I told them I needed a map of the state so I could find my way to the city I was actually driving to. They said they didn't have one. I told them it was very dangerous for me to try to drive in Sao Paulo city with no map and no GPS to guide me in case I got lost. They didn't care. I finally told them to go to Google Maps and print me driving directions from the Thrifty location to my destination. They printed it for me, but didn't print the overall map. Then, they wanted to put a $2500 hold on my debit card without telling me. In all the rudeness possible, they told me my card didn't work. My friend used her Mastercard and it went through, so the lady at the counter would no longer talk to me, the primary renter and only driver on the vehicle!

Using the directions they printed out, paired with the crazy traffic of Sao Paulo, I found myself lost 3 times trying to get onto the highway. This, I cannot say enough, was extremely dangerous, as Sao Paulo has a high rate of crime and, a wrong turn can put you in the infamous Favelas run by drug gangs where, as two younger women traveling alone, we could be robbed, beaten, raped, and/or kidnapped easily. This was incredibly stressful. After several attempts at back tracking in the dark with a car that performs like a run down Yugo, I managed to get 5 miles out of Sao Paulo in the wrong direction. Thank God, I was able to find a very nice Pharmacist at a drug store, who spoke no English, to help us. He called a local taxi to lead us to the highway we needed to get on. It cost me $75 to get to the highway.

Needless to say, my entire stay in Sao Paulo state was very complicated, as I had no map and no GPS. Thank God, I had friends and the hotel staff in Piracicaba to help me. I inevitably spent a lot of money trying to get around where I needed to go. Because of this horrible mess, I ended up spending an additional $150 to hire a driver to meet me outside of Sao Paulo city and lead me to return the car. I returned it to the location at Congonhas Domestic Airport Thrifty counter because I didn't want to talk to the people at the Guarulhos International Airport Thrifty counter every again. I also found out that in the Congonhas airport counter, they do have GPS and they do have state maps! I'm not sure how that makes a lick of sense that the international airport counter wouldn't have GPS or state maps. I also learned that the directions these people gave me originally, sent me to the wrong side of Sao Paulo City, which cost me an additional $15 in tollway charges.

Finally, this car they gave me was a piece of **. If you took the car to 100 km/h, the engine would whine like a plane getting ready for take off. Note that the speed limit on the highways are 120 km/h. If you went up a hill, it would max at 80 km/h unless you dropped it to 4th gear to get some extra power. Sao Paolo is mountainous, so the highways are always up and down through the mountains.

I am extremely dissatisfied with this company and will never, ever rent from them again in Sao Paulo, ever! They put me in a very dangerous situation without giving a thought about safety. This entire mess cost me way more than what I should have ever paid, US$240, simply to ensure I didn't get robbed, kidnapped, beaten, raped, or killed. $240 + $184.80 + $30 (gas) = $454.80 is what it cost me for this horrible, horrible service. It is unbelievable. This message will also go to Thrifty corporate and will be posted on travel boards on the internet.

If I was told that, I would have went to another rental company. I even spoke to Thrifty the day before to confirm everything and they told me that everything was fine. So, people, before booking with any rental company, make sure you are told that they do a credit check with a debit and a major credit card so you don't have to go through what I did. They ruined my vacation with all the problems they caused me and my family.

I was told I had to fill out an accident report or I could be "arrested right now" and he said, "Did you file a police report?" I replied that I never noticed it and I asked the man not to move the car so I could take pictures of what he was referring to on the windshield and I would go inside to fill out this paperwork. When I went inside ,I asked for the rental manager and tried to better understand why this was all necessary over a nick in the windshield. I was only allowed to talk to the lead rental agent who told me I had no say in the matter I had to fill out the form.

So I reluctantly filled out the report, then when I asked the man at the counter for a color copy of the front of the report, I had my words repeated to me over and over like I was three-year old child, he repeated it over and over, "You want a copy? You want a copy? You want a copy? (I later found out that this man was the manager that I had asked for about 10 minues before, Mark S.) All we can do is make you a photo copy." I replied, "Ok, that's all I want is a color copy," and once again the same phrase was repeated back to me over and over. :So you want a copy? So you want a copy?" While he went to make a copy, I removed my camera from my computer bag to take pictures of the rental car windshield. I walked back outside. It was gone. They had moved the car. I was told that it was moved to the back and I asked why they had moved it before I took my pictures. I was informed that they can move their car anywhere they please. I explained to them that I wanted to take a picture of the nick on the glass "just as it was" without anyone moving the vehicle and making it worse. He said it was in the back now.

So I assumed that I would have to go to the car to take the photos I wanted. I calmly started to walk back to the vehicle to take a picture with my camera. Then at the back of the building this unshaven security guard came running at me before I cleared the corner of the building. It seemed like I had awoken him. He started screaming at me and yelling at me, "Get Out." There is no way that this confused security guard (with alcohol on his breath and shivering from either anxiousness or from withdraws) had any idea that I was a customer or what was going on here. As I tried to explain to him that I only wanted a picture of the windshield on the vehicle I had just rented, he got right up close to me and then he demanded that I "leave the property!" Before I could take a step he said, "Didn't you hear me? I said leave the property now."

Just then the rental car pulled up from the back and I quickly took some pictures and headed into the building to retrieve my bags and leave. The security guard, close behind me yelled, "Leave the property." I replied, "I believe I am entitled to a bus ride back to the airport?" He yelled, "You ain't entitled to nothin'. Get off of the property." I slowly walked into the building, got my bags and headed for the bus. The guard followed me into the building and kept saying, "You some sort of crazy man? You look like a crazy man. Don't you give me none of those crazy man looks. You want more trouble crazy man?" I knew that if I did or said anything his over bearing bullying would escalate out of control, so all I could do was smile at him and back away from him. I said nothing at all. I just smiled and grabbed my bags and calmly walked out backwards out of the building and got on the bus and hoped that this was the end of the Thrifty Memphis Rental nightmare.

The bus driver told the office on the radio that there were customers on board that needed to leave to catch their flights and the office replied to her on the radio, "You wait." It appeared that they were keeping the bus there thinking they were punishing me but I was not the one who was late, I had hours before my flight. I apologized to the four other car renters for the delay in the bus' departure and I explained that it was my fault for not leaving the property when I was told and that I thought I was entitled to a ride back to the airport after paying for my two day rental. The poor driver was getting frustrated and the people on the bus wanted to leave now. It was several minutes later that the driver just closed the door and headed to the gate so she could take the clients back to the airport so they would not miss their flights as they had been explaining to her for over 10 minutes.

As we were leaving the rental lot, she had to slam on the breaks because the exit gate that was open for our departure suddenly went back to the closed position and we could not get out. The driver called the office and asked what was going on? The voice on the radio said, "You wait," it was the guard on the radio. Then the security guard slowly walked out of the rental building, he meandered across the parking lot, passed along the side of the bus I was sitting on and he was staring and glaring at me the entire way. He approached the exit gate and looking straight at me he reluctantly opened the gate so the driver could do her job and get these other customers back to the airport.

I am a regional manager for a $7.5 billion company. I fly every week and I rent cars every week. I am Hertz #1 Gold, National Emerald Executive, Avis Preferred Elite, Enterprise Plus, Budget Express Gold and A Blue Chip member with you. My company has national contracts with National and Avis which includes insurance and other perks included in the rental. I am not sure how many days or how many times I have rented from you or Dollar in the last 11 months since my promotion to this position where travel is a weekly event but I know how much of my future business they will receive: zero!

Going forward, I will pay not to rent from someone who could push around and treat a customer like I was treated by Memphis staff. Their arrogant and condescending attitude demanding that I leave the property and not wanting to provide bus transportation back to the airport is something that I do not want anyone I know to experience. I am copying this letter in an email to the travel departments for every division we have at my company, to my distribution teams in my 14 states, to our legal department, to Wells Fargo Commercial Card claims division and to the customer service departments for AAA, AARP and BBB. There is no way to respond to the snobbish attitude of their staff and how much damage has been done.

I request of them to please do not contact me because I would prefer not to be threatened by anyone else from their company. I now realize that my rental business should stay with the major car rental companies with professional staff teams like National, Avis and Hertz who know how to treat regular clients. I will never do business with Thrifty or Dollar again!

After returning the car, I found out that they had billed $15.70 more than my written agreement. Clearly, they make their money by pricking the customer with pins and needles for a few extra bucks that they probably won't notice or complain about! Will never rent from them again.

He called his manager Tera, who explained to me that they were not going to honor my reservation, since I had a Texas driver's license, and they only allowed visitors with international driver's licenses to claim rental cars reserved from the Expedia.co.uk website.

There was nothing in my paperwork/small-print that prohibited me from booking my reservation, and I had already paid for this car rental, and it was not cancel-able, since cancellations must be done in advance, not during the car-rental pick-up time. The last thing I needed was to pay double for a rental car I had already reserved online. Manager Tera, who did not speak to me in person, but hid behind her closed office door, and spoke to me over the phone, did not budge. Therefore, I was stranded without a car in Florida, unless I got one of their cars under a "new" reservation, where this new reservation would cost me more than double my original estimate. After further bargaining, I was successful at lowering the price of the "new" reservation. Again, I would have gone to one of the other airport car rental agencies, but all were sold out due to spring break.

The unprofessional, discourteous, and inhospitable treatment I received from this rental office was infuriating. It was a crowded spring break weekend, and all the rental offices at the Tampa Airport were sold-out, and these Thrifty employees knew they had their customers. If you plan to travel to Tampa, stay far away from Thrifty, unless you feel like being taken advantage of, when you're under stressful crowded travel conditions. I will make it my personal duty to share this negative experience, with as many travelers as possible.

I made several calls back to her over the course of the rest of November 2009, December 2009 and January 2010. Finally, Mario called me and he said he would look again for the glasses. I offered to pay to have them sent to me. Well, that is the last I have heard from Thrifty, even after repeated calls to the manager on her cell phone and the desk. I have rented from Thrifty at this location previously as well as other locations. Please help me in the recovery of my glasses, I will pay for shipment. They have more sentimental value to me more than any real cash value. I hope to hear from you soon.

I contacted my insurance company AAA and advised them I didn't cause any damage. Thrifty would not comply with AAA and sent documentation showing the damage done. Verbally they stated the suspension and steering was damaged. In December, my agent was told verbally to close the case it would not be pursued. I sent by fax a copy of the letter they sent showing the case was closed. In January I received another generic statement demanding money stating they hadn't heard from me.

I have copies of the faxed letter with the confirmation attached. My agent noted there was additional mileage on the car and the repair work was not done until one week later than when I had returned the car. Thrifty emailed my agent and stated there was damage done to the gas tank and needed to be repaired. If the steering was so bad how did the extra mileage get on the car? AAA has denied the claim. What do I do now?

I have been a repeat customer with Thrifty for many years and never once have I returned a vehicle in conditions that needed excessive cleaning. I am furious and disagree with your findings, I personally vacuum the floors and seats before returning all of my rental vehicles. The vehicle in questioned was given to me needing this service and the seats were not in perfect conditions. I didn't complained because it wasn't excessive. I took the vehicle to the nearest station and vacuumed it myself. Upon returning my rental to the inspector, I made sure he inspected the inside and out before leaving as I always do, so nothing like this would ever happen. I am requesting to see proof of the damages in questions before I proceed any further.

I know times are hard for everyone, but I would have never expected for Thrifty to stoop to such levels and be a part of a rip-off scheme. I will never rent another vehicle from your establishment again or recommend your service to anyone I know. Your company has proven to be deceiving and your employees behavior is unacceptable, how dare you deny my request without showing me proof, am I just suppose to accept your explanation when I know you are wrong. Do these guys get some sort of incentives when your company makes money off of erroneous reports. As I am writing this response I decided to "Google" Thrifty for consumer complaints, and wow, to my surprise I found out that I am not the first customer you have ripped off. I am requesting your response back along with photos showing the damages.

I will be reporting your establishment to the BBB for further investigation and anywhere else I need to, to reveal your fraudulent activities. Give me my money back and stop ripping off your customers!--Angry ex-customer.

I was never told I would be charged for this or I would have made sure I got that car back in time. It actually cost me another $50 to be an hour late. They told me since I went over the 24 hrs, I was charged these rates automatically and nothing they could do. This is a rip off. I asked them where in the contract does it state that additional charges will apply for being over the 24 hrs? They said it doesn't, that it is assumed. Well, they need to explain on the front end better and put it in writing! I will never rent from Thrifty again and will advise all renters to watch for these 'gotcha' fees. You think you are getting a good deal on a car until they attach all these fees to it.

I feel that I was ripped off $160.93 plus tax and that Thrifty intentionally set out to rip me off. I still have the receipt and it took three of us to figure out that I had been charged because the receipt is so hard to understand. The LDW is on one side of the receipt with absolutely no total on it anywhere and the rest of the charges are on the other side and the total charge includes the LDW but is not itemized on that side of the receipt.

This is a very slimy way to do business and I want my money back. I believe the person at the counter purposely tried to scam me. Maybe they get a commission for every LDW they sell. I don't know. But what I do know is that this was no mistake. It was intentional! Please contact me at your earliest convenience.

My rationale seemed illogical to both Nell and her other co-workers who, by the way, could clearly hear our conversation (and my frustration) yet were more interested in watching the Macy's Parade on TV. I could never get a logical/professional answer to my question. "Why can't I park here for two and a half days while I rent your car?" Apparently, I'm the first person in the history of renting a car from Thrifty in Denver who did not arrive to that location by plane/shuttle/limo/taxi/friend. Their only response was for me to take a shuttle bus to the airport long term parking lot, pay to park, take another shuttle to the airport terminal, then take another shuttle back to Thrifty and pick up my car. All this while looking at around 500 parking spaces which were available. This was beyond ridiculous. When I asked to speak with a supervisor or manager, I was told there were none available. Shocker.

Oh, before I could continue with my rental agreement, Nell informed me that it was mandatory to purchase additional auto coverage. I told her that my own auto insurance/AAA/credit card provide adequate coverage. Yet she again demanded that I select an option. When I did, she totaled up my charges and asked me to sign. When I inquired about several additional charges that were included, she could not explain them. She said, ready for this. "I can explain them after your card is charged." Hilarious.

Now, on your website, I read this about additional insurance: Before deciding whether to purchase LDW, the renter may wish to determine whether their own automobile insurance or credit card agreement provides coverage for rental vehicle damage or loss and determine the amount of the deductible under your own insurance coverage. The purchase of LDW is not mandatory. LDW is not insurance.

Time was getting tight so I decided to get to the shuttle. While exiting the facility, I asked the parking lot attendant how to get to the nearest long term lot. We started chatting about my situation and he recommended I park in the Thrifty employee lot. The same lot I suggested 20 minutes earlier. I pulled into the lot, went inside the adjacent maintenance building, and introduced myself to the manager of that facility. He said it would be no problem to park there until Sunday. When I arrived back on Sunday, my vehicle was right where I left it. I doubt anyone will read this, much less respond with anything but a canned letter/email. Lets see what happens.

To add insult to injury, the police were called because he locked the car so we couldn't take our stuff out (baby seat, suitcases, bottles, etc.) and was going to move the car while my daughter was behind it (I heard him tell the police he did put the car in reverse). This was just evidence of his horrific professional practices. I will never use this company again!

While I tried to buy a ticket at the station, the clerk said that I did not need to buy it but he didn't tell me why. So I thought I was lucky. Later, they fined me $68 because they said that I had a violation. The trick is, whether I bought the ticket or not, they were going to fine me because the fee was applied to the payment tag automatically. So, they should not fine me because they didn't take off the tag and didn't tell me that there was a tag on the car and what would happen later.

To make matters even worse, they would not allow my husband to have his name on the rental. He had been blacklisted by Dollar at the same airport 4 years earlier. They apparently are the same company. On that rental, we had a blowout of a bald tire 1 mile after leaving the airport. We changed it and immediately returned the car for a new one. Over 3 months later, we got a bill for the tire damage of $175. Our credit card would not pay it as too much time had gone by. They called and called and finally my husband paid the bill in full but apparently he is on some blacklist to not rent to now.

We drove the Jeep for a week. It was scary with the rough highways in Wisconsin and the bald tires. One night, we were in a rainstorm and of course, the wiper blades were rotted. The entire front end was out of alignment and the back right tire area made a whining noise. I was so happy to get back to the Milwaukee airport alive and without having a blowout. We looked at two other cars in their lineup when arriving and we saw bald tires on the new vehicles too. I would never rent from this company again. Their vehicles are unsafe.

This was fine, but the total chargeable came up to $191.09. I was shocked by this, as the new price represented a near 250% increase on what I was expecting to pay! I asked him why the amount was so much, and he said this amount included the insurance fees (loss damage waiver, uninsured motorist protection and supplemental liability). I understood that these fees were optional, so I informed him that I did not want to take out the extra insurance premium and that I just wanted to pay the originally quoted amount of $77.95.

He then said that under those circumstances, he was unable to offer me a Ford Fusion or any other car but that I could take a minivan if I wanted to. Now, I understand that with a wild card booking, I might get a larger car; but I was not expecting a minivan. The website quotes a "mid-size or larger car." I do not consider a minivan as being a car, and I was not comfortable with the idea of driving something so large.

More conspicuously, if his first offer was a Ford Fusion, why couldn't he have honored that without forcing me to purchase the optional insurance? I fail to understand why one would be allowed to rent a minivan without purchasing insurance but that the reverse is true when wanting to rent a car. It seems to be a policy of double standards.

I have called customer service to complain, but they were of no help. They said the best way to resolve the situation was to return the car and cancel the rental. But they also said there was no guarantee that any cancellation would be honored. From the car rental rate of USD 77.95, I had to pay USD 191.09 due to the optional insurance that was tacked on emotional grief, arguing with sales person who is out to try to make a quick buck and branch supervisor who was rude and equally unhelpful and out to cheat unsuspecting customers.

I feel cheated, as I was put in a position where I had no choice but to take out the insurance premium, even though it was clearly optional. However, he refused to rent me the car without adding on the optional items. I shall never be renting from Thrifty again.

Thrifty did replace the car but because there was a wait for the other car, we weren't able to do anything until about 8 pm that night. I was offered a pitiful $25 refund by the local office on our $224 bill. When we returned the replacement car, the manager told us that they had problems with locals renting cars and taking off the good tires and replacing them with bad tires. So the company knows about these bad tires, yet does nothing about it! I do have pictures of these tires and would be happy to share them.

This time, the request was $450 while at the same time knowing that they had already charged my credit card for $327.60. I requested for a reversal of the credit card charge so that Visa would pay them the correct amount since they had not factored in the first payment on my credit card. The individual, McCarty, referred me to corporate customer service as she was not going to assist. Corporate customer service after I contacted them referred me to subrogation where McCarty worked and said they would not assist. Thrifty has split the claim into this strange arrangement where corporate customer service handled part of the claim and subrogation part of the claim.

Now, subrogation has presented documentation that shows an adjustment on the initial rental agreement where they presented documentation in September that did not have the adjustment, so either Thrifty tried to double collect on the account ignoring the initial documentation and presented me with an alternate copy in September 2008 or they purposely concealed an amount of approximately $70 which is the difference between the $189.90 they are saying that they are going to collect on where the balance based on their initial subrogation documentation in October should be $450 - $327.60 = $122.40. I have told them over three emails starting in December to date that they have their numbers wrong, but they don't cooperate and get the math right.

Now here's where it got crazy. The rental car's front end was damaged to the point of noise, and the oil light came on as soon as I left the rental company. I woke up on the morning of the 6th and looked over my paper work, and found all of the hidden fees. I took the car back because it was not in good condition. I asked if I could get a car that would make a trip out of town, and said I needed a discount for all the hell I went through. Matthew pretended to give me a good discount. I stopped and read the paperwork and find out it was a joke and a lie.

What I asked Matthew was to let me lease it for the week; I only rented it for 3 days and thought it would be wise to extend it because I was going out of town. It cost $174 for 3 days and $209.00 for the week, plus $156 for all the other fees he pretended to take off for my troubles with the damaged car they knew about. At first he told me he had no more cars to give me or switch me in. I was angry with these people, plus they charged me the airport fee of $12.95. I had no clue how to remove it. He finally removed it, but explained that they had charged me airport fees before, and did not credit me for that. I have never rented or called from the airport ever.

What type of business is these people running that allow adding charges to you that they never told you about? I learned from an honest employee that this happens all the time and customers come back to return the cars and really are so upset. So a company that allowed their employees to be put in front of angry people and get yelled at and threatened, while he rakes in the stolen hidden fees from the people who try to trust them. I will check into some legal advice. I would like to see this company put out of business. Matthew is so not into his work. One of Thrifty employees told me that Matthew is on some type of drugs and was taking them the day I was there. I will never lease from this place again, and will do my best to send emails to all my friends and others about this rip-off

When I returned the car, they checked it like I've never seen a company check. Underside, under the hood, each tire, each window, and details inside - something they did not do when I picked up the car. Then the guy checking stated the spare tire was stolen. It was obvious that the previous renter had taken the car out of Germany to France and by the tools, they had tire problems and perhaps the spare was not put back. No one checked this when I picked up the car. Who checks for the spare when you rent? On the contract, it did not state it came with a spare. They then wanted to keep the 2,000 euros for the loss of a spare tire. I did not want a 9-seater from the start; thus, I was forced to take a bigger and more expensive vehicle.

In addition, I am frustrated by other aspects of the rental experience. I initially requested a compact or economy car (I'm not sure which, but I imagine it's in your records, as I reserved online). After waiting in line for an inordinately long time in Orlando, the rental agent convinced me to upgrade the car class by telling me that in addition to having more amenities on the car, I would be able to have my colleague, Mr. **, as an additional driver without incurring charges for this. He specifically remembers her saying this as well.

While I realize I reflected my understanding of this by initialing the appropriate place on the agreement that is definitely contradictory to her explanation and very frustrating, we were only traveling together for a portion of the week, and I certainly would not have paid $9.99/day for an additional driver for an entire week had I understood that to be the case. It also appears that I was charged for an extra day on this weekly rental ($12.34) when I only had the rental for 7 days, and in fact returned it in the morning of the seventh day. This whole experience was frustrating, culminating in the $25 charge for failure to pay a toll which was definitely paid. I would like to hear from someone at Thrifty as soon as possible to clarify these issues. At this point, I am very disappointed with your customer service.

After it was reset to zero, I put the nozzle in the gas tank and proceeded to pump 46 cents of gas, at which amount the pump shut off. When I again went inside to ask her to reset it, there were several people waiting in line and the cashier was clearly overwhelmed. She insisted that I had pumped the $29.60.

She would not give me the $30 gas that I had paid for, and she would not give me my money back. She gave me the receipt for the previous customer's $29.60 purchase, and later I asked for the receipt for MY 40 cent (it actually pumped 46 cents) purchase. I tried calling the police department and was told it was a civil matter. I was told by the cashier (Pamela?) that I would have to speak to the manager, Darrell G. Whenever he happens to BE there? I have been buying gas for many, many years, and this is the first time a gas station has STOLEN my money!

I was unable to buy gas. Or food. That $30 was all the money I had. I am very poor and on a fixed Social Security Disability income. I have to choose between food or gas. This incident has raised my blood pressure so much it could give someone a heart attack or stroke.

I called Thrifty and they took that charge off. My big concern is that I was charged tax on the total amount of the bill including the pre paid gas. The tax was already paid on the gas why should they be charging it again. Also should they be charging tax on the 6% RI rental car charge and other service charges.

When I called thrifty they did agree to remove the loss damage waiver charge but insisted the other charges should be taxed and refused to remove them.

We got on our bus to the airport and I noticed that the charges were very confusing and did not make sense and a final charge of $470.44. I knew that could not be right since I had my copy of original charges with my initials on the quote of 166.00. I received my American Express bill with the charge of $470.44. I was MAD! I immediately contacted DTG Operations DBA Thrifty Car Rental and spoke with Janiece who was at first as lost as anyone could be concerning these charges. Finally after asking for a supervisor she came back with giving a credit of $259.76. After hanging somewhat satisfied I realized I was still out $44.00.

I then contacted them again and they said they cannot refund more than that because they have to see what the taxes...fees...etc. was going to be which would eventually...might be...credited also. At that point I said thank you and hung up. I then called American Express and opened a dispute for the $303.76 overcharge since I will not wait to see if I am credited or not. I will not deal with this unscrupoulous company again!

Overcharged $303.76 on my credit card.

I drove the car to the hotel a few miles away,parked it and took of for a few meetings around Miami and returned the car around 5pm same day. At no point was I in any accident or caused any damage to the car. I was quite surprised when I was informed that there was some minor damage (scratch) on right front of the car and I had to go into the office with the slip he handed me indicating the damage.

I have just received the documentation from Thrifty where they have actually added more damage to the form after I left their office (different handwriting etc.) I have been presented with a bill for $630.88 which I will fight. I tried to reach the rep who signed the letter, but she was not available. Anyway, they have included some of the same pictures as I took, in some damage is clearly old as plastic from bumper is faded from the sun, hardly something that will develop in a matter of hours. I rented this car for about 16hrs, parked in hotel and corporate parking lots, still they claim I have managed to sustain damage on the rear bumper, front right side and left door...

I will most likely report this to the police as well as I don't take this lightly. This is nothing less than a attempt to defraud a customer.

I never drove the car and Roger drove it the whole time we were there. the charges for the extras that they assured me was approximately $163.08. I booked the rental. The total price including $109.89 for a second driver which I did not ask for came to $291.59 which is far more than they quoted. I realize there is tax etc but did not know until we left that they charged us for two drivers which is rediculous when I would not have told them there was more than one driver they just assumed because we were together that I would drive too.

I know they asked for my license but I just thought this was routine. Please tell me what can be done about the overcharge? Overcharge, got lost trying to find them back to return the car as they told us it was at the airport not in tim-buck two. We were charged for a second driver and did not ask for a second driver when we originally booked this rental.

Dixon ment to say something and she screams Clear and Loud : SHUT YOUR MOUTH NOW, in front of the costumers, in the midle of the store. My wife, not used to these kinds of situatons, tried to say to Mrs.Williams that she was a frequent client,why was she doing that, Mrs, Williams was rude and said she could not rent the same car or model and that's it. My wife, took the option they have given her and left the store.

I have arrived today from a business trip and my wife told me about what happened, I imediately returned the car and went to another company for another rental. Bottom of line,I have a company myself, I am an employer, I treat my staff with dignity and I don't think a costumer(such my Wife) nor an employee(such Dixon) deserves that kind of treatment. Above all, I believe that most of staff from Trifty are working hard to rise the Flag of their company, and a person such Valerie does not deserve to be in the place she is. I am a very busy person, my wife is an Attorney, we have lots of more important matters to take care of,however, we tought was right to inform this situation, a company name could be harmed hiring people like this lady. Thank you so much for hearing our complaint, I am sure you're one of the persons that likes things fair and right. Best Regards.

Trifty must be advised

Before leaving the site I asked if I needed to extend the rental it would be a problem and was told no - just call and let us know. So on 4/11/08 I called and was speaking with a person in the phillipines who told me that there was a 10.99 per day late fee in addition to the daily rate for the extention. When I pointed out that there was a paragraph printed on the contract I signed that said that the late fee applied if the car was returned after 4/12/2008 1900. the call was disconnected.... Called back and spoke with Cali who seemed to be pretty nice bugt started with the same you will have an additonal fee speach. After a few moments she said she would get the late charge waived but wanted me to know since the car was due for a routine maintance she could not extend the agreement..

Seems as Thrifty doesnt want to acknowledge the contracts they use

I picked up a Dodge Stratus with 54,000 Km, it had a loud, clearly audible rumbling noise emanating from the front ends, and it felt excessively spongy and lethargic when it bounced over the many speed bumps on the road in Manzanillo; a strong indication that the shocks and struts were in very poor condition. Also the back seats were broken and sunk in when sat on. Nevertheless, given that it was Mexico, I assumed that it was nothing out of the ordinary to have a rental car in poor condition and high mileage. Besides, the 45 minutes drive between the airport and my hotel made me decided to just stick with it.

During the 7 days, from time to time, the car's lower right front panel would come unattached, I would just push it back in, to its mounting clips on upper panel, until it came off and just hanging loose again.

At the end of my trip on 8/20/07, I drove it back to the airport, the AC stopped working, and a black rubber flap about a foot square came off the hanging lower front panel, flapping in the wind and against the right front tire. Anyway, I was able to make it back to the airport and returned the car.

After checking the car upon my report of the problems, the Thrifty manager told me that the oil pump was leaking oil because, she determined, that I must have run over something. She also mentioned dirty muddy water (which was from the rain in the previous several days and the muddy sections of some roads) -- and I will be responsible for the repair cost. I told her that since I was not offered to inspect the oil pump prior to renting, there was no way for me to know what was the condition of the oil pump, for all I know, the car could very well had an oil leak long before I picked up the car, therefore I would not pay for it. She had since charged $1,425.23 on my credit card which I have filed a dispute with my credit card company.

So there you have it -- Thrifty at Manzanillo airport used deceptive, low rates at Orbitz to lure renters, then charged the higher, normal rate once they showed up. Provided a beat-up junk that had numerous pre-existing mechanical problems through years of traveling the bumpy roads of Manzanillo. And, if something goes wrong as hoped and expected, then charge the renter for the repair costs. Sounds like a classical third world fraud to cheat the tourists.

They charged me $1425.23 on my credit card which I'm disputing.

and refuse to discuss any credit.

They blame Travelocity and Travelocity

blames Thrift. I've appealed to my credit card and disputed the charges.

We were overcharged over $100 above the quoted rate. We had to wait over

For a trip to Romania in June 2006, we made a two week reservation with Thrifty for an Opel Zafira from the USA, for the amount of $1,497.94. We were looking for a minivan with seven seats, and we were not familiar with the Opel Zafira car make. So we called Thrifty and made the reservation by phone, and we were assured that this minivan? will fit seven people and luggage.

We went to the Thrifty counter in Romania, at the Bucharest Otopeni airport, and once again asked about the car size, only to receive the same response. Big mistake not to check the car before signing the contract and giving away the credit card information!! We had the very unpleasant surprise to find that the minivan? was more like a station wagon, with 5+2 seats, if you pulled out the two small seats in the luggage area, there was aboslutiley no room left for any luggage at all. So we went back to the counter, returned the contract, and refused to rent, as they could not offer any larger minivan.

So WE NEVER RENTED THE RESERVED CAR from Thrifty. We were misinformed TWICE by Thrifty about the size of the car. The Thrifty counter employee told us we would see a refund within days. Thriftys misleading manner about the car size has caused us great inconvenience, as we found ourselves at the Romanian airport after a long flight, with three small children and two elderly parents. We had to pay for two taxis to take us to the first destination, then look for another car to meet our needs.

Upon our return from Romania, there was no refund to our credit card. We called Thrifty multiple times, and although the American Thrifty employees tell us that we are entitled to a full refund, the case opened at the end of June was never resolved. We opened a dispute case with the credit card company, but that has not helped either until the time I am filling out this complaint. Once again, they sent us the copy of the contract and credit card receipt as mailed by the Romanian Thrifty franchise.

credit card charge of $1,497.94 without receiving any service at all from Thrifty.