Southwest Airlines Reviews

I left Fort Myers RSW on time with a slight problem. The plane's left AC unit had failed. On November 29th we were suppose to start take off. Roll call around 11:45. Southwest was very helpful to give us water and snacks the whole time and we were late but made it on time. Great airline. Landed at BWI only an hour late since we were stuck at the gate for over 2 hours on the tarmac. Finally took off at 1:32. Southwest is a great airline. I’ve flown with them for about 6 years. This is the second time something has happened within the time I’ve flown. This airline great service. Southwest best airline out there.

I recently took a trip from BWI to Chicago and back. Both trips something came up where I had to be on an earlier flight. Southwest customer service personnel as well as the person at the airport were outstanding. Also, the flight was super fast, and the crew members on both flights were extremely friendly. I know people say bad things about Southwest but I fly Southwest a lot and they have not failed me. Southwest is the best and they try very hard to take care of their customers. Thank you, Southwest employees for going above and beyond to help me. 🥰

I recently had an incredible experience with Southwest Airlines that I just had to share. On a recent flight, I lost pieces of gold jewelry worth $40,000. My son accidentally left in the upper compartment. Needless to say, I was devastated. I immediately contacted Southwest’s lost and found, and their response was nothing short of exemplary. The airplane left in minutes to Atlanta. From the moment I reported my lost item, the staff was incredibly empathetic and professional. They assured me that they would do everything in their power to locate my valuable item. Over the next few days, I was kept informed about the progress of the search through regular updates, which helped to ease my anxiety.

I had the BEST experience yesterday, December 27th, 2024. I flew to Nashville, BNA, to pick up my mom (94 years old) and bring her to my house for a visit. On our flight from BNA to Baltimore the one flight attendant, Douvana, was awesome!!! She was humorous with the safety announcement along with other announcements she had to make during the flight.

I’ve long flown Southwest. My experiences have always been excellent! I’ve even read “Nuts” (a book about Southwest by their late co-founder and former CEO Herb Kelleher), as well as anything else about them I could get my hands on. Anyhow, I flew them again yesterday and today for a quick business trip from Kansas City to Dallas and back, and I want to say how pleased I was that every one of the crew wished the passengers “Merry Christmas” as we were disembarking, instead of the PC “Happy Holidays!” I never have understood how it should be offensive to wish someone to have a Merry day on Christmas, an official Federal Holiday! Thank goodness sanity is beginning to return!! Again, thank you!!

So since May of 2025 Southwest Airlines no longer offers bags fly free. Ok fair enough. I understand everyone fighting for profits however I picked a choice fare certainly not the cheapest to Kansas City to LAX and back for 2. I paid $115 there and back for checked baggage for a total of $1145 for bags and airfare so not a cheap trip. I get to the airport in LA to return home. Not only do I have to pay for my checked bags, I have to enter the information into a kiosk, printed the bag labels and figure out how to put the labels on the bags. All while the attendants are yelling at us to put the labels on the bags. Last I checked I do NOT work for Southwest and I did not pick the cheapest fare. Last time I will be flying Southwest.

I been traveling with Southwest Airlines for a while and every year affordable flights are always delays and no one is take care about this embarrassing situation. I dont really see anymore their company motto, restroom 🚻 always dirty. Some cabin crew impatient with some people and a lot things to say.

After a mechanical issue having to get off my flight, then finding another one that was 4 hours longer than my original and getting me home 2 hours later. Now the 2nd flight has been delayed and I'm not getting home until 5 hours after my original flight. And the stupid open seating policy is absolutely ridiculous. I book a flight with my family so I can sit with them. Never again will they get my money. Piss poor when it comes to managing.

This has to be the worst airline in the world. They play games with your baggage. They overbooked my flight in ATL and then lied and said there was a broken luggage belt that caused a baggage delay. No. What really happened is they left my luggage on purpose or put it on another plane because they overbooked and had to drop weight. So imagine you've been working hard all year to go on a cruise, when you haven't taken a vacation in over a decade, and then boom you have ZERO LUGGAGE to take on your cruise. And to top it off, I'm a Rapid Rewards credit card member. So if they'll treat me like this, they'll do it to anyone! Highly upset, they offered a funky flight credit. No, I need some form of reimbursement and my luggage sent to me ASAP! I'll never fly with you all again, I'll rather drive home after my cruise.

Every time using Southwest airlines such a nightmare to travel with, flight attendants some are rude. Flight delayed, gate changed, very stressful. I would never ever using this airline and never ever has direct flight, it’s bus airline.