Consumer Reviews and Complaints
I like the fact you are able to get your luggage free for at least 2 bags, the way they have the turnaround so that you don't have to wait for everyone, the way you can apply 24 hours early to get your seating or pay more if you want the upgrade. Usually the stewards are very friendly and funny. They also feed you and are often available to you if you want anything else. Generally they are on time.
Usually, the Southwest ticket and gate agents are friendly. Last week, out of Houston, I thought the gate agent was short and rude, and certainly could have been more friendly. Perhaps she was having a bad day.
All in all everything that is advertised is true. Once you're in their venue it's exactly what they advertised, no more no less. It was good customer service.
I won't fly with any other airline due to my experiences with others and Southwest. Rates, attitudes, offers, taking care of passengers all have my 100% loyalty for Southwest through experience of flying with many airlines.
14 day accommodation period is a joke - Hurricane Irma cancelled my cruise and my Southwest flights. After scrambling to find room on another sailing, I then rebooked my flights only to discover I was booking beyond the accommodation period and that my $278 previous fare was now $435. I had booked the flights in Feb. 2017, but 2 attempts failed to convince Southwest that none of the circumstances were my fault. So, I told the SW agent that my only recourse was to go to social media and let people know - Southwest's "refund" policy is a joke. They know most people will have to rebook outside the accommodation period and will then have to spend more money. I will consider this the next time I book vacation flights.
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Southwest is usually the best priced and their cancellation policy can't be beat. Staff is quite humorous during flight. Departure and arrival time good.
I love the check in and boarding procedure. Not everyone pushing to get in first because SW gives you a group and a number in that group to board!! No assigned seats means you can sit where you want. Fantastic service.
Most of my flying has been with Southwest. When I had to cancel a flight they helped me to schedule it for another day and time. The flight crew has always been very helpful with anything that I needed. I also noticed that they treated all passengers, no matter how old and the ones traveling with small children, were treated very respectful.
Southwest has truly set the bar for other airlines - they are funny, genuine, real people. They are affordable, don't charge change fees or baggage fees & generally on time (or the pilots really try to make it up in-flight). They are innovative with kiosks for baggage check in, rewards & in-flight messages. Their planes are almost always really clean, lavs, seats & tray tables work. What else could you want for an above ground Greyhound?!?! And they have Dr Pepper. =)
I always have had good experience with Southwest. I have a Southwest Visa card and have flown free by using the points. Seems like we were always on time leaving and arriving. Also, luggage is free. Really have no complaints.
Southwest Airline have served me well in the past. It gotten me to my destination in a timely manner. When I had to cancel my flight they give me a year to use my tickets. Sometimes they send me coupon to use on my flight. The stewardess are very nice. I get to bring two pieces of luggage on for free and the flights are reasonable.
I haven't been on a plane in years and the people were so supportive of me and how I was treated with the arrival and departure. I would recommend this airline to friends and family.
I never flew Southwest before but will again. Had to cancel a major trip to Hawaii from Florida and they held all my family's tickets for 1 year. Not every airline does this anymore. I just wish they would fly to more places.
I love Southwest! They offer excellent value, two free checked bags, several fare options, and my personal favourite, seats are not assigned. Your boarding number lets you get on and sit in any available seat! Crews are friendly and make flying easy for someone like me with a bit of anxiety.
I have really enjoyed flying with Southwest. I really have not had a bad experience with them. But I have not traveled since the rates went up. I feel the rates have become way too expensive.
They are very reliable. Whatever your needs, they have always been able to make things right for me. Whether it was needing a rebate, luggage or simply comfortable seating. I would always recommend Southwest Airlines.
I used to fly Southwest fairly regularly for short trips up and down the California coast. No complaints, ever. The crew and staff were always upbeat and positive, I was able to fly out of a smaller airport and avoid the circus at the international ones. I never had any flight delays or cancellation problems that always seem to trouble the major carriers. Additionally, my daughter used to fly as an unaccompanied minor and a flight attendant was with her at all times.
The free bags almost always makes Southwest the better deal compared with other airlines. We also prefer the open seating as it works better for our family of four than does reserved seating and having to navigate through several flights in hopes of finding the seats we need together.
Southwest is extremely friendly and customer oriented. Their check-in is orderly. Flights arrive and depart on time unless an uncontrollable factor such as weather interferes.
Never had any difficulty booking a reservation and had no cancellations. Traveled same two cities for a year and found service satisfactory, never excellent. Airlines and flying not a positive experience anymore.
Southwest is one of the "lower priced" airlines. One cannot expect "royal service" but as long as the flights are on time, I have no problems with narrow aisles and seats.
I have flown with them for the past 17 years. They have a very friendly crew, sometimes can be funny also. I like not having to pay for all the extras the other airlines make you pay for.
Southwest has always been our favorite airline to fly. They have seemed to have a good value. Only issue is that they have dropped a lot of their direct flights and local.
We always fly Southwest because of the "free baggage" policy. The savings usually makes up for the price difference between them and say Frontier or Spirit.
I have found that it is the least costly of the airlines that I have flown, and they allow at least two carry-ons per person. They are a no-frills airline, but some of the more expensive airlines don't give you much more.
The rep answered my questions with a smile, and went out of the way to find a satisfying ending. Attentive and was ready to listen. Pleasant. Fast courtesy overboard.
They offer great service. I am handicapped and they always have my wheelchair ready when I arrive. They make me feel appreciated. Great employees, they are respectful and pleasant.
My grandmother unexpectedly passed away, and my mother was visiting. She needed to change her flight for leaving and when I contacted Southwest to change it, it couldn't have been more simple. The lady I spoke with was so kind, she didn't ask for "proof" and gave my mom a credit for her return flight. I was so pleased. We have been flying Southwest every time we travel and will continue to do so. Thank you Southwest that was awesome. Also I didn't have to wait on hold for an hour to talk to someone!
Last year Orlando was hit with a hurricane and my flight to Vegas for a convention was canceled. The hurricane was not nearly as big as intended but whatever. Southwest gives us a credit for the flights since trying to catch another flight was a joke. We planned to use our flight credit to visit some friends in Atlanta. Trying to coordinate our trip with several professionals was difficult so we decided to meet up the Friday after Labor Day. Only I check the fine print and the credit said that we'd have to travel by the previous Wednesday or the credit would expire.
I'd like to reiterate we did not cancel our flight, SouthWest canceled the original flight and we were out a ton of money missing a convention, etc. I contacted customer service repeatedly to see if they would assist us in extending the credit just a few days. The answer was no which I find completely unreasonable. This forces us to use our tickets Labor Day weekend, the most ridiculous travel time ever. Orlando Airport was a disaster and we ended up missing our flight because 3 out of 4 parking lots were shut down. We ended up not being able to use our tickets anyway. I will never fly SouthWest again, and I plan to cancel my SouthWest credit card. I thought they were better than most, and they are not. All of these airlines suck, I plan to avoid flying as much as possible.
I am very satisfied with the service I have been given every time I decide to travel back to the island of Puerto Rico. When I want to return to Florida, I just make a call to the airline and buy the flying ticket.
Southwest Airlines Company Profile
- Company Name:
- Southwest Airlines
- Year Founded:
- 2702 Love Field Dr.
- Postal Code:
- United States