Southwest Airlines Reviews

The prices are increasing as the customer service is decreasing. The male flight attendants are rude. I encountered one on a flight to Phoenix and another on the flight to Dallas. Another encounter is when they caused me to miss my connection and act like it wasn’t their fault. One plane was in the air while the connecting flight was taking off. All I got was, as long as it doesn’t involve the weather, it’s not on us. Please be careful how you handle people. I happen to be a travel agent. That’s not good for business. SMH It’s becoming a boujee Spirit Airlines.

I left Fort Myers RSW on time with a slight problem. The plane's left AC unit had failed. On November 29th we were suppose to start take off. Roll call around 11:45. Southwest was very helpful to give us water and snacks the whole time and we were late but made it on time. Great airline. Landed at BWI only an hour late since we were stuck at the gate for over 2 hours on the tarmac. Finally took off at 1:32. Southwest is a great airline. I’ve flown with them for about 6 years. This is the second time something has happened within the time I’ve flown. This airline great service. Southwest best airline out there.

Exceptional customer service and excellent communication. I fly an average of 10 times per year with them, rarely have delays and have only had one flight cancelled, ever. Flight staff is always pleasant and often quite entertaining. They always take care of me when there is a major inconvenience. My only wish is that they would serve a snack I could eat.... They have not one.

I have never found Southwest to be anything but helpful and friendly and they really proved that true after a recent flight with them that damaged my bag. Upon picking it up at baggage claim the handle was permanently jammed in the down position making it very difficult to juggle my other two bags and get to my waiting ground transportation. I made a claim, sent in the photos and they promptly and professionally handle the case and replaced the entire bag. I am most grateful and highly recommend Southwest to anyone interested in flying.

I recently took a trip from BWI to Chicago and back. Both trips something came up where I had to be on an earlier flight. Southwest customer service personnel as well as the person at the airport were outstanding. Also, the flight was super fast, and the crew members on both flights were extremely friendly. I know people say bad things about Southwest but I fly Southwest a lot and they have not failed me. Southwest is the best and they try very hard to take care of their customers. Thank you, Southwest employees for going above and beyond to help me. 🥰

My son was booked on a Friday early evening SWA flight out of Cincinnati only to arrive at airport to be told he was rebooked on a flight leaving the next day. SWA provided no notification of itinerary change or explanation. The SWA website did not show any flight delays. He was one of 12 passengers at the ticket counter affected by this random change. He needlessly incurred $80 in Uber fees to/from the airport. Worse yet, SWA did not officially cancel the flight, so travel insurance will not cover the disruption or reimburse extra costs.

SWA new policy has cost them efficiency. The boarding process is slow. No longer for a business savvy traveler who could opt in for early check on and pay for convenience, you are now relegated to a cattle car mentality. Jammed into extra small seats and windows not required to be open for takeoff and landing. It is the last time I will fly this airline until they replace their poor boarding and seating process. In the meantime I will donate my accumulated mileage to someone willing to put up with the inconvenience and poor value for the money. Very disappointing for a company who used to lead the way in air travel.

We have flown twice with Southwest in the last three weeks and things have not been good. There is no flexibility, many flights are delayed or the time between connecting flights is so tight that it can only be done without a food or bathroom break. We have been extremely disappointed with their new assigned seat. SWA credit card holders are given a “perk” of boarding no later than group 5 but it is ALWAYS group 5 and you better plan on boarding pretty much at the end. Not many people left for group 6 and beyond.

Worst company ever. 20 min delay for boarding. 1 hr wait before taking off. Never use this company again. Quality is terrible, staff is rude, service is not up to the standard of the competition. Which is already low.

I have a $500 dollar credit and it ends on June 8, but I need to fly on June.13. I have been told that I have to wait until June 8th to ask to extend these credits. 5 days????