Southwest Airlines Reviews

The agent looked at me and calmly told me that he could try to put me on the next flight out but that he would not add me onto my flight 42 to San Jose because I was late. I responded that they are still boarding and again that the boarding agent told me to come ask and that I hadn't heard an announcement and I reminded him that this flight had been delayed. He looked at me blank stare and said, "We will try to put you on the next flight." I then reacted and said the ** word and he then told me that if I cursed at him again I wouldn't be getting on any flight. I apologized and told him I was not cursing at him. It was a reaction to missing my flight. I then went to sit down and there was another passenger sitting there who looked at me and said, "You know the boarding agent told them to page you and they refused and took you off the flight instead."

I became so angry and I got up and went back to the counter and asked the ** agent there why no one had paged me and he just gave me a blank stare and did not respond, so I asked him if he spoke English or could hear me and he said NO. I then asked the other agent to call his supervisor. The supervisor, Ms. Latasha C. Walked up to me apparently frustrated and standoffish. The first thing she said was why did I curse and why was I being rude. I told her that I did not curse at the agents. It was an unfortunate reaction to missing my flight while I can see others still boarding and the doors open and that the agent at the door TOLD ME to request to be added back on.

I also explained what the other passenger had told me about how the gate agent requested I be paged but was refused. She looked at me in anger and said, "You were late and it's their decision and those are the rules." I responded that I could not believe this was happening and she said, "You know what? You are not flying tonight. I will cancel your reservation and refund you." I could NOT believe it and needless to say my two checked in bags left to California. They did not mention anything further and asked me to leave before I was escorted out.

I have no idea why this all happened and I can only say that I definitely feel like the fact that I wear a ** is a factor. The looks I received from the Southwest Airlines agents were all blank stares of ignorance and malice. I've had these kinds of experiences in the past and unfortunately not only I recognized it but the other passenger who told me about the request to page me actually made the comment that they are treating you like this cause they think you're foreign. I would also like to add that I was traveling to see my ill mother who is bed ridden with cancer. I literally cried and so did she because I am supposed to be there caring for her.

Well I just tried booking our flights for our next family trip to California and now they said they cannot honor our request with our vouchers and sorry there’s nothing they can do about it. Once again very disappointed in the “customer service“. Southwest has yet to follow through for us. Tried talking to there reps and all we got was an email saying there’s nothing that can be done. Not only have they done this once to our family but now twice with planning our family vacation. Thanks for nothing Southwest Airlines.

When I requested a comped or discounted hotel room (especially considering I was going to need somewhere to stay for two nights) they declined citing weather as the reason for cancelation, therefore they didn't need to provide hotel accomodations. While I understand what's in their contract, it is an absolutely awful customer experience to be stranded in a city where you have no connections and are essentially forced to pay for a hotel or sleep in an airport for over 24 hours.

I would have expected them to either pay for my hotel or try a bit harder to get my on a flight the following day and not two days later. When this has happened to me on other airlines, they have always provided a hotel room free of charge and tried their best to get me on a flight the very next day, regardless of the reason for the cancellation. I ultimately had to cancel my return flight and get a rental car to get myself home. (at an additional cost of several hundred dollars). I will think twice before booking with Southwest again. You could be out much more money than you planned if there is any unexpected weather.

At the end, when making their last trash collection, we were very close to landing. My meds had suddenly worn off and I was in a lot of pain. I asked the flight attendant for a small glass of water and even though we were close to landing and she was super busy, she was back within a couple of minutes with that water. By the time we landed, I was already starting to feel better and could function ok. My thanks to your wonderful employees who take their very limited time to help people like me. I'm sorry but I didn't get her name, but she was the older female attendant and awesome. I'm so thankful to you all. (Flt 3591 Aug 22 Phx to Mil.)

From the hotel we had to call a ride to transport us back home..This was not part of our budget..Only to get to the airport and discover we have luggage missing..Our luggage was supposed to sent home, but instead it was sent on the plane to the nearby city which was not mentioned to us at all...The customer service at Las Vegas airport was unprofessional..We called the corporate office only to be told to speak to Las Vegas southwest airport customer service...This was our first time flying and the worst experience and a huge inconvenience.

I did get an email the next morning saying they had my luggage. I was told the bag would either be sent to me or I could pick it up at the airport and receive a $100 voucher for future travel. Because there is no parking at the Southwest terminal in San Diego due to construction, they offered to bring the bag out to me when I pulled up to the curb at the airport. They in fact did this. I have probably flown on over 100 SW. flights over the last decades. While there have been issues with flight delays and on a few occasions luggage, I have found Southwest personnel on every level to be accommodating. In fact, this is the main reason that I always look to Southwest as my go to Airline.

7. Upon arriving back in NY my wife and I began itching and breaking out with pustules all over our bodies. It looked like chicken pox. We went to 2 different Doctors and was asked if we stayed anywhere in a hotel within the last week??? We said "Yes" - To which they answered, "Well now you have Scabies!" Sooo - Thank you Southwest! And Thank you Booking.com! And Thank you Ocean Plaza of Myrtle Beach! Now we are to endure weeks of suffering and medical treatment! So my advice is "Stay at your own risk!"