Southwest Airlines Reviews

I recently had an incredible experience with Southwest Airlines that I just had to share. On a recent flight, I lost pieces of gold jewelry worth $40,000. My son accidentally left in the upper compartment. Needless to say, I was devastated. I immediately contacted Southwest’s lost and found, and their response was nothing short of exemplary. The airplane left in minutes to Atlanta. From the moment I reported my lost item, the staff was incredibly empathetic and professional. They assured me that they would do everything in their power to locate my valuable item. Over the next few days, I was kept informed about the progress of the search through regular updates, which helped to ease my anxiety.

I had the BEST experience yesterday, December 27th, 2024. I flew to Nashville, BNA, to pick up my mom (94 years old) and bring her to my house for a visit. On our flight from BNA to Baltimore the one flight attendant, Douvana, was awesome!!! She was humorous with the safety announcement along with other announcements she had to make during the flight.

We had an exceptional experience at Southwest on our way home from Florida and we would like to share it with you. We lost our keys on the way to Florida somewhere in the airport. We knew they were in the airport because we have an app called Tile, which allows you to see where your keys are. When we landed, we saw Kerri Ann at the Southwest counter where we got off the plane. We told her our situation and she said she thought our keys were in the preferred lot office. She called the office but the gentleman that answered the phone said there were no keys matching the description but Kerri Ann decided that we should go look anyway. She was almost positive that they were there. She got one of her associates to to get our luggage and hold it so that we wouldn't have to bring that along with us to the office.

I cannot tell you what a breath of fresh air it is that Southwest is actively on top of notifying me way ahead of time for delays and cancellations. I had the most horrible experience with Allegiant who I preferred to fly with. They did not notify anyone last December of a cancellation and said they did. Everyone showed up to the airport and had to fly alternative Airlines. Southwest is amazing, I have zero problems getting a hold of a person on the phone even in this horrible time a devastating hurricane hitting the state of Florida. I appreciate all of you for diligently keeping me informed and allowing me to have a credit on my account for an indefinite amount of time or a refund.

We purchased a large item while in Florida. We immediately contacted Southwest Airlines to find out about returning this item to Kansas with us and we're told that it would fit on the airplane as regular luggage as long as no dimension of the item was larger than 65". On the day of our flight, we proceeded to the southwest check in area and were advised that the item was too large and would need to be shipped via Southwest cargo.

I have used Southwest Airlines for years and loved them until my last trip. Let me start by saying the flight attendants and gate people were all great. Now for the problem. We were coming home from AZ and had a layover in Dallas. Well the layover ended up being 6 hours due to severe weather. I noticed baggage carts were on the out in all the rain and the covers were not tied down. I told the gate attendant and he said that wasn't good and proceeded to pick up the phone. I assumed to call someone on the ground to bring that luggage in. Well, finally we are all loaded on the plane. We got to our destination and retrieved our luggage. 1 suitcase was hard cover and the other cloth. I had knew we might hit weather so I lined the cloth suitcase with large garbage bags to protect our clothes (on the previous flight we had hit weather and when we got to AZ our luggage was very damp - thank goodness where we were staying had a washer and dryer).

Negative stars! I had 4 flights for my family to get home extremely late. I saw that they had a different one that worked to get us home earlier so I changed to that one for $575. After getting to the airport, our new flight was delayed and now we will miss our connecting flight home. They now have us on the original flight home because it's the only one and they won't refund me my 575 dollars that I paid when I changed my flight. The lady at the kiosk was extremely rude, Joelene was her name. She had no empathy and refused to take care of me after I called her on her rudeness. She literally moved on to other customers and ignored me from there. Delays happen, I get it but putting me back on my original flight home and keeping my 575 is a scam of all scams!!! Don't use this garbage airline.

I recently took a trip from BWI to Chicago and back. Both trips something came up where I had to be on an earlier flight. Southwest customer service personnel as well as the person at the airport were outstanding. Also, the flight was super fast, and the crew members on both flights were extremely friendly. I know people say bad things about Southwest but I fly Southwest a lot and they have not failed me. Southwest is the best and they try very hard to take care of their customers. Thank you, Southwest employees for going above and beyond to help me. 🥰

I traveled on Southwest Airlines today. Before I left for the airport, I weighed my suitcase. It was 48.8 pounds. When they checked my bag, they said it was 1/2 pound over weight. They wanted me to take something out of it. I didn't feel comfortable opening my bag in the middle of the airport, and explained that I had weighed my bag at home, and it was under, and asked if it was possible that their scale was a little off. The long and short of it was they charged me $150 for the extra 1/2 pound, which is an excessive fee, even if my bag was overweight.

I recently traveled from Houston to Atlanta on Southwest Airlines, I never fly so I am not familiar with the protocols of flying. When I checked in I notified the baggage desk that I am a radio personality traveling for work and that I have equipment in my suitcase. At that time no one mentioned that was not appropriate or that I could not travel with electronic devices. She said she would notify them it was fragile. When I arrived to Atlanta, I did not immediately notice because I was tired and jet lagged plus I was off for a few days.