Southwest Airlines Reviews

We purchased a large item while in Florida. We immediately contacted Southwest Airlines to find out about returning this item to Kansas with us and we're told that it would fit on the airplane as regular luggage as long as no dimension of the item was larger than 65". On the day of our flight, we proceeded to the southwest check in area and were advised that the item was too large and would need to be shipped via Southwest cargo.

Hey Southwest. Recent flights from PDX to Denver, Denver to Austin. Return Houston to SJC then home to PDX. Absolute fantastic flights. The flight attendants on ALL flights were fantastic. Had such a great time. Their professionalism and kindness and overall care for me was stellar. AND we all had a FUN time. Thanks Southwest. You are the Best. Harvey ** Canby Oregon.

Overall, I like and prefer Southwest for many of the normal reasons. It just seems in the last 1-2 years, the preboarding has become very lax and about anyone can ask for it for a possible $20 charge. Whereas, you purchase the business select for anywhere from $75 to $160 more than the Wanna Get a Way. The preboarders are out numbering the A-A15 and yes, there are some who need it. Anymore, most are getting on like any other person with no physical restrictions. At one time they stated A1-A15 was first to board, then preboards. Which they never did. Now they leave it loosely stated as you will get the earliest access to seats and bins. If it is that easy, maybe it would be cheaper and earlier to board to go and request preboarding???

I just had the best experience with Dell at SWA. I made a mistake with a reservation. He was patient, kind, and quite helpful. He cancelled my flight and made the correct one. He then told me to feel free to call SWA anytime.

I forgot my travel pillow and the terminal after boarding the plane the for everyone. The board in someone went and got it for me. The flight attendants and Harold specifically went and got it. I has sentimental value to me. Caring and understanding to say the least.

Flew back from Kona, Hawaii back to Denver, Colorado on September 19th. Brought my Drone with me to see some of the waterfalls on the Big island and got some great drone footage but on that flight back home my whole Remote and Drone (DJI mini 3 Pro with the digital display remote) were crushed from something! The Mishandling of customers belongings/valuables is absolutely unacceptable! I have loved Southwest for years, but this is the first instance they have been not even helpful at all and are just ignoring me at this point. Take care of your customers please and make this right! File ID: **.

Do not go with Southwest. Southwest used to be good then got worse. They banned me because of my disabled and seizures and other medical issues and mental health issues and they made me stuck in the airport. And the airline I recommend is Spirit. They are the best . They go way beyond for their passengers and I want to say do not go with Southwest. Southwest is the worst company. They do not like helping their passengers.

I now routinely miss connecting flights, which causes further chaos downhill. What's worse is that I never get an explanation of why my flights get delayed up to 4 times before my missed connection. My regret now is that I've been a loyal flyer and all my points are with them. When my points are used up, I will abandon this airline like they have abandoned their on-time status. There are much better options out there. This is coming from someone who flies for a living for their job.

Shopping for flights this week, I got this message increasing the fare price by 95% in the middle of checkout multiple times. I can understand that dynamic pricing means that sometimes that prices will go up while checking out. The illegal part is that Southwest continued to display the lower price hours, even days later, to new customers (me on a different ip address). This is a textbook case of bait-and-switch pricing which is a deceptive trade practice according to the Federal Trade Commission.

DON'T say sorry. Only if you mean it. This money grabbing company would not give me a refund. I understand about nonrefundable tickets for all types of reasons. But for my Brother to pass away and now I need the money I was going to spend on a vacation to help out with the funeral and this cold hearted company says no. Time to call my credit company and have the charges reversed.