Southwest Airlines Reviews
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About Southwest Airlines
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Southwest Airlines operates domestic and international passenger air travel. Established in 1967 and based in Dallas, the airline serves over 100 destinations across the United States, Mexico, Central America and the Caribbean. Southwest Airlines features low-cost travel options, flexible policies and a focus on customer service.
- Friendly and helpful staff
- Affordable flight options
- Flexible change policies
- Frequent flight delays
- Poor communication during issues
Southwest Airlines Reviews
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Reviewed May 10, 2026
The customer service person working gate C38 at tampa was very rude and disrespectful. I'm an retired Disabled Vet with PTSD. I made a mistake and should in the AM. My flight didn't leave to PM. When I showed up at C39/C38 I asked the attendant am I at the right gate. Instead of saying Sir your flight don't leave until tonight she told my fight switch gates and it was boarding at C36. I'm running to the gate so I wouldn't be late. The attendant at C36 was nice and informed me that my flight wasn't until that night. This happened 05/10/2026. I took a photo of her.
Reviewed April 16, 2026
April 16, 2026. What a wonderful flight crew especially the Flight Attendants Nicole, Lisa, Santos and Jody. We were traveling with my mom in a wheelchair and my father with dementia and they were so helpful and accommodating. We fly Southwest often but this was truly an exceptionally great flight. We were on flight 2287 from Houston to Albuquerque.
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Reviewed April 12, 2026
Southwest does not get any stars from me. So far, since they have changed their boarding arrangements, they have completely derailed. It takes a lot of time to board and to unbelievably on board. And if you wanna ask the agent at the counter with the issue is they all have a horrible attitude. No matter how friendly I am to them they are curt, and act as if I have just stepped over their grave. I have been using Southwest as many years now. I am so disappointed in them. They just landed at 2 o’clock today in Vegas, and it is 2:38 PM. And I am just seeing the final individual being wheeled out of the airplane. They are totally inept.
Reviewed March 18, 2026
I read every day how bad Southwest changes are. I am a frequent flyer with this airline. Only one time since the seat change have I had an issue stowing my carry on. I do not see or understand all of the complaining. For the overweight people that I am reading their complaints, get over it. I do not want to pay for a seat that someone is spilling over on the side I paid for. Not being a bad person, just facts. I have dealt with this several times over the years. I would like to see that person being more compassionate to the person they are crowding in on and not so selfish. If a second seat has to be purchased, the seats are refunded post flight. This is not a big issue. Let's not make it one media!
Reviewed May 24, 2026
Southwest is supposed to be a low cost carrier. What happened??? I have to pay for the privilege of selecting, AND PAYING, for a seat? And pay for a bag, and pay for boarding. Last SWA flight I was on, I didn’t pay for heat and froze for 2.5 hours. Whoever made all of these changes so fast to make your airline unrecognizable, enjoy your stock options as parachute as you watch another Dallas airline drank.
Reviewed May 23, 2026
Garbage customer service in LGA. Supervisor name is AL, racist! Stay away and don’t fly Southwest!!!
Reviewed May 21, 2026
Southwest Airlines is the worst airline now. I have flown on almost every airline all around the US and overseas. The last 3 flights I have taken were delayed. Today we are delayed 30 mins to board, once we board, we are now delayed 40 mins stuck in the plane with no AC and it’s 90 degrees outside. Keep in mind this is only a flight from San Jose to San Diego CA. This is a 1 hour and 15 minute flight rr that has been delays for just as long. I asked the rep at the desk before boarding why the flight is delayed and her response is “because there was nowhere for the plane to park, it had to wait for the other plane to move.” This is the month of May, there are no weather conditions anywhere in America for them to blame being late and delayed, so now the reason is there is nowhere for the plane to park. I will never fly southwest again.
Now that they are charging $45 per bad to check a bag, everyone brings all stuff in carry on bags. That the plane cannot fit. So they are constantly moving bags, telling people to put their purse in their bag before they let them board, then there are 15 bags in the tunnel when you are boarding that they have to now check. They still don’t assign seating until you check in online, which can’t be more than 24 hours, but now you can pay more for an aisle or window seat, so you're almost always going to get a middle seat unless you pay the extra charge for an aisle or window which is another $35 to $75 per person.
So you can count on adding $100 to $200 to the quoted ticket price if you want to bring a bag and not sit in the middle. Then they will treat you like a bag that they check or cattle being herded in for slaughter. This airline has lost it completely. I’ve flown Southwest over 100 flights. They have ruined this airline. Never again will I board a Southwest Flight.
Reviewed May 20, 2026
Southwest Airlines no longer respect or value the concerns of their handicap customers. I booked a bulkhead roundtrip. On my returned they sold my bulkhead.
Reviewed May 20, 2026
This airline has gone down the drain. Almost every flight is delayed. Rude employees with Green hair and nose-rings. I bought a bunch of Costco gift cards for Southwest last year that are non-refundable, otherwise, I would avoid this "new" airline at all costs.
Reviewed May 19, 2026
Some, NOT ALL, of the staff were rude; one employee at the Gate in Burbank didn't want to answer a question we had about our flight because we were confused. We're seniors and don't know a lot of technology, but we thought our ticket was on our phone, and he said, 'I CAN'T LOOK AT YOUR PHONE. I CAN'T SEE THAT'.. We were totally stunned as we are so polite and respectful to people. Had NO idea Southwest had changed this much. We have always taken it everywhere it goes. NO MORE...
At baggage claim in Oakland, an announcer kept saying 'some flights' luggage was at Carousel 7, then changed it to another carousel, then changed another flight's carousel location, all the while the flight number and flight origin city on the sign above the carousel remained the same. The whole group of passengers at the baggage claim was wandering around, trying to find their luggage and asking each other, as there were no SW employees around. It was late, people were exhausted, and they paid so much for this shabby treatment. It is clear that your employees cannot even unload the planes correctly when they land. Unheard of.
Feels like the whole workforce that worked for Southwest when it was amazing and the best airline in existence quit, and you had to hire inexperienced workers on lower salaries and benefits. We all heard you are selling Southwest and want to prop up its value for buyers at the expense of your loyal, long-time, half-century fliers! What a disgrace. We knew Southwest started charging for checked bags, but we DID NOT KNOW THAT each bag was $45.00, so our two bags were $90.00. We had to go, and our tickets were already bought, so we paid for them.
Then, on the return, the sky cap told us we had to pay AGAIN, ANOTHER $45.00 for each bag, so the total for this short trip, JUST for a ticket for our luggage was $180.00 (criminal!).We were horrified and impatient, sure the Sky Cap was mistaken! He wasn't. After this outrage, we calmed down, apologized to him, and told him we know it's not his fault but Southwest's horrible new policies. He said thank you for that, that he hated charging people for this every day, all day, and that the TIPS are so much lower because people are so upset about the baggage costs. We told him we like to TIP as that is NOT anything to do with the airline.
Imagine a company deliberately taking money from their employees who are struggling with finances and expenses for their family in an unbelievably hard job and the worst economic times, because the company, the CEO, and all the so-called 'TOP ' people (who have bottom values!) can make millions and millions of dollars off their backs.'
We will never fly Southwest again and will tell everyone what is going on with this company. We will tell them to always use only carry-on, as they can spend the $180.00 (and twice or three times that if they have more luggage, and the cost is not limited, so it could go up to the price of the ticket or more)... when they land and buy anything they forgot. Baggage charges are the norm now, but are in the $30 range, and NOT charged TWICE for going and returning, when the airline clearly knows the spot on the plane for your suitcase is already there and PAID for, so it is a clear case of extortion to your customers, and they have no choice but to pay these ridiculous demands. As we said, it's 'criminal'. Who on earth is the executive and the executive team that thought of this scheme?? and why was it approved?? and why didn't you fire them??
Southwest Airlines author review by Erika Armstrong
After incorporating in 1967, Southwest Airlines did not start taking passengers until 1971 after a long battle through the court system. Today, Southwest is the largest budget passenger airline in the U.S., launching more than 3,800 flights per day on peak travel days.
Discount pricing: Southwest is best known for its low-price philosophy and offers very competitive prices on flights throughout the U.S.
Cargo flights: Southwest combines passenger flights with cargo to offer fast shipping when needed, with top-tier options guaranteeing delivery on the next flight out.
Budget corporate travel: Businesses that do more than $100,000 in travel per year can build a customized travel program.
Bags fly free: Southwest offers every passenger two free checked bags that weigh fewer than 50 pounds.
Package discounts: When booking airfare and ground transportation through the Southwest website, access to exclusive discounts are available.
From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.
Southwest Airlines Company Information
- Company Name:
- Southwest Airlines
- Year Founded:
- 1967
- Address:
- 2702 Love Field Dr.
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75235
- Country:
- United States
- Website:
- www.southwest.com