Southwest Airlines Reviews

When I tell you that I would never fly Southwest ever again in my life.... I ususally fly Jet blue but since it was a girls trip and eveyone wanted to fly together I gave it a shot. Now I'm wondering why the tickets were so low for a round trip...... Crew member were horrible. They don't care about their passengers. Plane seems old and outdated. They need major upgrade and put some damn tv in your plane!!!!!!! I want a refund from my experience please and thank you. JET BLUE WOULD NEVER TREAT ME LIKE THIS!!!!!

I kept asking and that's how I found out about the constant changes. I got a 6 hour delay. It took all day for me to get to a place where I was flying two and a half hours. Even though I kept them being given an updated boarding pass throughout the course of the day I kept on getting updates for the original flight and destination not for the updated one. They got me on a plane that took me somewhere else and the updates for status were all wrong to the point that they made me wait at the wrong gate and I almost missed my plane because nobody said anything until I happened to ask for the 9th time in one day for updates.

Mostly the time this Airline is running late, is like is something normal, they not have respect for the customers. Apologies not is enough!!!!

⭐️⭐️ Southwest — Think Twice If You’re Traveling With Kids. This is incredibly frustrating. We specifically selected our seats when booking our flight so our family could sit together, including making sure our minor child was seated with a parent. Then, THE DAY BEFORE OUR FLIGHT, Southwest changed our seats — moving us to a completely different row and a different type of seat. Seriously… what is the point of letting customers choose their seats if Southwest can simply change them the day before the flight? This is especially unacceptable when minors are traveling with their parents. Parents should not have to discover the day before a flight that an airline’s system has moved their child or changed the carefully selected seating arrangement.

Just awful....First and last time flying this airline....Too many things to list to get into it all....They basically stranded about 25 people (I was almost one of them)....Then they make the later boarding groups check their roll bags at the last minute for a flight that was supposedly 'full'....

While the flight attendants are friendly, everything else about the experience is awful. The planes are old, boarding is insanely slow, and for some reason they think it’s okay to require entire boarding groups to check their roller bags despite there being a TON of remaining overhead space (one image included but there were a lot of basically EMPTY bins). I didn’t love Southwest before but it has gone majorly even more downhill since the changes they’ve made in recent years. I think this is the last change I’m ever giving them because this is ridiculous.

I volunteered to check my one and only carry on bag from Spokane to Denver. They took it at the gate. It was tracked to the carousel and it was stolen/lost never to be found. This was 7-28-26. I lost thousands of dollars/medicines etc. I spent $450-$500 on items I had to have (clothes, etc) I need for a meeting I was delivering (Thank goodness I removed my laptop). Long story short, if you have any electronics - not coverable, any items you do not have a receipt for -like a suitcase- no reimbursement. They finalized my claim at $350. What a joke. Even the fact that I HAD a suitcase (Noble carry-on) they bar coded, etc - zip. They SUCK.

This airline used to be my go-to, and I never even bothered looking at competitors. Unfortunately, recent changes have made it my least favorite option. Between the limited routes and new baggage charges, the value just isn't there anymore. To make matters worse, their new check-in system is a joke. I paid extra for a seat and checked in exactly 24 hours before my flight, yet I was still placed in the last boarding group. It makes absolutely no sense and feels like a total rip-off.

I have been flying Southwest for the last 20 years. They’ve always been great until they weren’t. The new seating and rule changes have made flying with them unbearable. What was once the best airlines has gone simply to the worst and do not recommend flying with them to anyone. Pricing might look cheaper but once you pay for all your stuff it’s not. On top of dealing with their customer service.

I always fly Southwest. On September 11th me and my husband flew to Seattle Washington to leave for our anniversary cruise. When our luggage came off the plane I could see it was wet. No time to go to baggage area because the cruise line Peter got the bag and sent it to the cruise terminal. When the luggage arrive to our state room we opened it and discovered our clothing was soaking wet and smelled like rotting fish. We were devastated because it held clothing for our anniversary photo shoot.

Southwest a is shitty, flying snot-box of rude people who don't give a f about you... they'll take your $ FAST but try to get a refund. I was lied to 3 times! Direct, bold face lies....NEVER AGAIN!!

Terrible experience with our 18 year old daughter’s flight. She was stuck going and coming to her destination from college. Delays with no reason and she was stuck in Vegas which they rerouted her to and she had to stay in a hotel all by herself scared for the night because they wouldn’t hold the plane for the connecting flight when there was still 20 minutes before the plane left. Most of the staff was rude too and didn’t care to help her. Angry and disappointed in this airline. Her ticket was way overpriced too and this happens.

The airport itself has a nice, comfortable feel, but the Southwest staff definitely need some customer service training. Passengers deserve to be treated with respect, regardless of what time their flight is. Cute airport, disappointing customer service. Hopefully, management takes the time to address this because the experience could have been so much better.

TERRIBLE! Flight was delayed due to weather while other airlines were taking off, which cause a missed connecting flight. NO HOTEL VOUCHER, RIDE VOUCHER, FOOD VOUCHER! Put on the latest possible flight and my baby’s car seat was SOAKED! Never again

Agree with consensus that the airline does a very poor job with communication about delays. They are not helpful nor does the company have structural safeguards to mitigate their flight delays.

Terrible. 1 hour delay and from Denver to Longbeach, you just know Colorado workers are lazy. Worst state ever in USA.

Quite possibly the worst airline I have ever been on. The plane itself was in poor condition with worn seats, broken items in restroom. Flight crew and customer service were incredibly rude. What a nickel and dime circus. Even when you pay extra to pick a specific seat ahead of time, they move you to a different seat and refuse to give any explanation or modify. If I wanted to be seated in the center seat between two extremely large men, why would I have pre-booked all window seats?

Despite my stroller being packed safely and gate checked, Southwest mishandled it and broke different parts of it on the flight over and back. When I went to customer service after the first flight, I was told it was my “fault for buying an expensive stroller.” So I had to spend my trip with my 5 month old dealing with a broken stroller. Despite the clear evidence that they were negligent (the bottom of the brand new stroller bag was shredded with a big hole), they refused to do anything other than giving me flight credits and told me if I have an issue to contact HQ. Now HQ says they will not do anything because I took the flight credits. They also got rid of family boarding so there really isn’t an incentive as a mom to ever fly with them again.

The flight was fine- a bit delayed but fine. My problem was the awful service from the flight attendants and gate staff. They all seemed disorganized. The flight attendants didn’t really seem like they cared about the passengers or their needs. I understand it was a late flight but seriously? It was a late flight for all of us.

I had a Southwest credit card for years and the price went up for renewal. It started at $99 and the last time it went up to $229. I contacted them and said I can't travel right now because my mom has dementia-can I have a lower rate. They said no-that was a reasonable rate. So I said good-bye Southwest. They are so far away from their founding principals. There are other airlines!

We took three flights over Labor Day weekend on a single trip and they all varied in consistency. SW Air's new Group Boarding procedure makes NO SENSE. Our first flight from Tampa to Dallas had us in Group 7 boarding, even though we both had aisle seats in Row 8. So by the time we got on board, all of the bins above were full and several of us had to put our luggage several rows back. Of course this delayed boarding for everyone and deboarding upon arrival. The jet was like brand new and they had USB chargers, so that was good. The 2nd flight from Dallas to Phoenix, same issue with being in the 2nd to last boarding group. It makes no sense, we paid extra for the extra legroom seats. On top of that, the jet was old, no USB chargers and both my wife and I had aisle seats that would not recline (no emergency row behind us, we were in Row 8).

Years of flying Southwest. A-List. With recent changes, the airline has become unfriendly and extortive. Not worth it. Switching to United. Will take some time, but bye-bye Southwest. When you realize what you have become, you'll be spending millions trying to win back loyal customers who left you.

I’ve had too many poor experiences flying Southwest Airlines. It’s seems the majority of ** passengers have an underlying issue with ** men having casual conversation with ** woman and/or women of a different ethnic background. It seems majority of this company’s flight attendant(s) support this behavior by monitoring and policing cordial interactions. This practice has created an unhealthy atmosphere while traveling. In addition, I’ve witnessed ** and ** female passengers show signs of distress and discomfort while traveling. I observed and experienced this systemic racial profiling behavior while traveling Southwest Airlines.

I used to be a Southwest loyalist but this airline has gone downhill SO MUCH in the last couple of years it breaks my heart. I took two trips in August using Southwest and NO EXAGGERATION all but one of 8 flights both ways were delayed. The customer service and support around these delays is absolutely garbage and the removal of the free checked bags takes away any remaining value in this airline. Southwest is basically budget garbage now at regular airline prices and I am finally letting them go. I will NEVER fly Southwest again.

At Gate 17 on Thursday 9/3, at about 1:30 pm or so, I was having trouble finding my boarding pass online so I asked the gate agent at Gate 17 if there was a way to find it online. She just wordlessly and rudely handed me a printed boarding pass. She then told me that I needed to gate check my roller bag. I asked if that was true if I purchased a “Choice” seat, paying extra for Choice, and she didn’t answer that question. She just repeated that I needed to gate check my bag. I was the first person in line for group 7. That same gate agent came over to the boarding area and told me to gate check my bag. I asked if there was room for any roller bags in the overhead bins. Once again, she didn’t answer.

I was booked on a Southwest Airlines flight departing LGA for BNA, with a connecting flight onward to ATL. Our departure from LGA was delayed because we sat on the tarmac for over an hour before takeoff, with absolutely no communication as to why we were just sitting. Due to this delay, several passengers, including myself, missed our connecting flight in Nashville. Airline personnel made no effort to hold the connecting aircraft, despite the delay originating from their inbound/departure operations.

** flight from Tampa (TPA) to Milwaukee (MKE). Southwest canceled our flight and rebooked us on a night flight, leaving us stranded at the airport from noon until 10pm — a full 10 hours. We were traveling with two young children whose bedtime is 7:30pm. By the time we arrived home, it was 12:25am — nearly 5 hours past their bedtime. Our kids were exhausted and fussy, making an already stressful situation even more difficult for our entire family.* I am requesting compensation for the significant inconvenience, distress, and disruption this caused. We trusted Southwest to get us home, and instead we spent our entire day in an airport with two small children. Not to mentioned lost wages due to not being home at our arrival time which was 4.30pm. I would also like to add, I have spoken to two representatives and was told to give about a week. It's been more than 2 weeks.

Left my bag out in the rain. Everything in my bag was soaked. Electronics ruined. Terrible customer service will not fly Southwest again.

My daughter and I are flying together. I have a RT and she a One Way. I booked the tickets through my Southwest account but they were separated; I'm not sure why. I believe because she is now 18 and so we were not under the same confirmation number. I used my Southwest Credit Card to pay for both flights, but because she is no longer a minor, however, she is still a dependent, I am being punished by not being allowed free checked bags for the both of us. This policy is designed to get you more money, but at the cost of customer satisfaction, so is it really making you more money in the long run?

Beware of flying with SouthWest. You will probably experience delayed flights and will be told different reasons as to why your flight was delayed, like I did. My flight was delayed 3 times and multiple SouthWest staff gave me different reasons as to why it was delayed. At the very last minute, I was told that I had to check my carry-on bag in, they said it was due to lack of overhead space. However, that is the reason why I travel with a carry-on so I don't have to deal with baggage claim. Lately, when I was booking my ticket, I'm putting in my credit card information, the price of the ticket increased by $150... seriously! SouthWest has turned into the new Spirit which is so sad.

Unacceptable and completely useless customer service. Southwest delayed my flight by an entire day, causing me to completely miss prepaid event shows, a dinner reservation, and a night of my hotel stay. When I called customer service twice looking for actual help or solutions, the agents were entirely unhelpful. All they could do was repeat a script and tell me to fill out a form online. They take zero accountability for the massive financial loss and logistical nightmare they cause their passengers. Avoid this airline if you actually want to make it to your destination on time.

I've held a Southwest credit card for years. This year, they are charging me a 99.00 renewal. I am canceling due to this.

Ridiculous baggage issues. I paid extra for extra legroom seats and they are overhead bins reserved for those seats. Despite that I was given boarding group 7 and I was forced in to keep checking my bag which meant that I had to go to baggage claim on my arrival which meant I missed my connection on my train. Been spending hours trying to get in touch with customer service. This airline has deteriorated significantly since they switched their boarding practices. I join the chorus of Complaints about the boarding and baggage practices. No more Southwest flights for me.

Absolutely unacceptable. Southwest stranded my family and I and then lied about why. Southwest is NOT a family-friendly airline based on my experience today. I was traveling with four children, including my 2-year-old, when Southwest cancelled our flight and moved us to tomorrow. When I questioned the agent, she repeatedly told me that the entire flight was cancelled because of storms. She also spent the entire conversation insisting that nobody was traveling today, that every other rebooking option was full, and that if I didn't like the reschedule, my only option was to take a refund.

Original departure from Baltimore to Tampa was 1035, delayed twice, now departing 1358... Sent out email an hour before boarding... Sent out cheesy 15 dollar food vouchers half hour after delay notification...

This review concerns web support and customer service. We lost our login info for the Rapid Rewards site and called customer service. Twice they sent a password reset link, and twice it failed...gave me a message "Unable to Process Request." I called a 3rd time (with huge waiting times) and they said to file a complaint with IT, so I went online and filed a complaint. Four days later I've given up on ever hearing from the IT people. Basically they have non-existent customer support.

I have been flying SW since 1982. It goes back and fourth but the bigger they get, the less they care. We are only numbers and as much as they act like they care, they don't. I would be happy if just once they would respond. I gave up business class because it's a waste of time. You get 2 free drinks. That is fine if you don't drink. Always delayed and lying about the delay.

I usually fly with Delta, unfortunately couldn’t this time. Got a flight with Southwest. First flight delayed. I had to wait 2 days to fly as they didn’t have much working on my schedule. I had to spend money in transportation and filed a claim to get reimbursed and still waiting. Says can take up to 30 days. The flight attendant was rude. I asked for 2 cups of water and she brought me only one, she started walking away and say nothing. I said, "Excuse me," to ask again for the second water, she rolled her eyes. Return flight delayed. Sitting in the plane ✈️ for like an hour, no air and smells like pee. As soon as I got to my on top of everything middle seat I immediately smelled pee all the flight. Very disappointed. And the internet sucked.

Worst of the worst, not one of 4 flights on time. Staff rude. Won't let connectors off first. Last flight plane half empty and they sit 3 seats together and have rows and rows of empty seats and wont let people move without charging. Will never use again.

I was on a flight from BHM to Dallas today and sat in row 8. I watched row 7 receive 3 snacks each. Our row was completely skipped. People behind me were offered snacks.