Southwest Airlines Reviews

I recently had an incredible experience with Southwest Airlines that I just had to share. On a recent flight, I lost pieces of gold jewelry worth $40,000. My son accidentally left in the upper compartment. Needless to say, I was devastated. I immediately contacted Southwest’s lost and found, and their response was nothing short of exemplary. The airplane left in minutes to Atlanta. From the moment I reported my lost item, the staff was incredibly empathetic and professional. They assured me that they would do everything in their power to locate my valuable item. Over the next few days, I was kept informed about the progress of the search through regular updates, which helped to ease my anxiety.

I had the BEST experience yesterday, December 27th, 2024. I flew to Nashville, BNA, to pick up my mom (94 years old) and bring her to my house for a visit. On our flight from BNA to Baltimore the one flight attendant, Douvana, was awesome!!! She was humorous with the safety announcement along with other announcements she had to make during the flight.

We had an exceptional experience at Southwest on our way home from Florida and we would like to share it with you. We lost our keys on the way to Florida somewhere in the airport. We knew they were in the airport because we have an app called Tile, which allows you to see where your keys are. When we landed, we saw Kerri Ann at the Southwest counter where we got off the plane. We told her our situation and she said she thought our keys were in the preferred lot office. She called the office but the gentleman that answered the phone said there were no keys matching the description but Kerri Ann decided that we should go look anyway. She was almost positive that they were there. She got one of her associates to to get our luggage and hold it so that we wouldn't have to bring that along with us to the office.

I cannot tell you what a breath of fresh air it is that Southwest is actively on top of notifying me way ahead of time for delays and cancellations. I had the most horrible experience with Allegiant who I preferred to fly with. They did not notify anyone last December of a cancellation and said they did. Everyone showed up to the airport and had to fly alternative Airlines. Southwest is amazing, I have zero problems getting a hold of a person on the phone even in this horrible time a devastating hurricane hitting the state of Florida. I appreciate all of you for diligently keeping me informed and allowing me to have a credit on my account for an indefinite amount of time or a refund.

We purchased a large item while in Florida. We immediately contacted Southwest Airlines to find out about returning this item to Kansas with us and we're told that it would fit on the airplane as regular luggage as long as no dimension of the item was larger than 65". On the day of our flight, we proceeded to the southwest check in area and were advised that the item was too large and would need to be shipped via Southwest cargo.

Never buy a gift card from Southwest! I was given a $50.00 gift card and I am unable to use it. I got in touch with Southwest, and they just said no refunds! All I wanted was my $50.00, but they just said a flat NO. However, they can offer $500.00 off any destination they fly to. What a joke. I strongly recommend to stay away from Southwest!!!

beware of false advertising for credit cards promise of cash and points. I signed up for a credit card promised 200 dollars reward if I spend 1500 in the first 3 month and 50000 points. Well I received my 200 dollars but only 20000 points been calling for almost 9 month and nobody knows about the 50000 points. They say I have to call my bank or show proof? Proof of what? If you go on now I said, "You get 100000 points." It changed all the time. I canceled and the representative was cold and rude. She did not care. I am done with this airline and the lies. Also the drink tickets....rip-off.

I recently went on a trip, I honestly have to say that Southwest is one of the best airlines. I must admit that the tickets are expensive, but I had the choice to pick my own seats. The crew were very joyful, the flight was smooth and on time, and the amount of bags you can take is awesome, you don't see that in Frontier 😀 . Will I fly with Southwest again, of course I would, no questions asked.

Courteous and friendly staff. The whole system they have is kind of screwed up though. I paid for Business Select. My flight got changed and I lost Business Select which means I lost my priority boarding and my free drink tickets. On my next flight, the lady asked me what I wanted to drink, and I was under the assumption that somehow they knew I had already paid for my drinks and had previously Possessed business select tickets even though on this flight, I had been downgraded. Later, she came by with a large drink ticket and said that they cannot honor the business select from the previous flight that got canceled. If I want a refund for the business select and hopefully the drink tickets it's another tour of calling the 800 number.

I booked a flight with this airline and canceled my flight with more than a week's advance and they refuse to give me my money back. Life happens sometimes, I didn't want to cancel the flight, I have never once had an airline refuse me a refund before, please, please, please use any other airline to avoid having your money snatched from you in the sad event you need to cancel.