Southwest Airlines Reviews

all my sons christmas toys lost, my clothes,make up,everything that I use on a day to day basis...its really heartbreaking....I can't afford to go back and re-purchase all these items.

On arrival home from a vacation one of my bags had the zipper broken. This bag had only been used once before. A representative said to figure out if anything was missing and report it within 30 days.

I was flying for a once a year event for my band. With all my promotional items and camera and 1500.00 pair of Cowboy boots. They lost it, had no idea where it was and now I am dealing with their head office. The thing that really gets me is that they aren't going to cover my camera. Because I didn't inform them that it was in the bag. Excuse me, but shouldn't it be clear on all of your stuff you get and on their website AND at the check in station that they won't cover it if it's in a checked bag? They could avoid so many people getting shafted if they would just make that plain. But they don't, and then they act like it's your fault.

I lost all the gifts that I had bought for my godchild and I had a terrible vacation with no clothes. I had to purchase a new wardrobe from various different clothing closets. My clothes were of very good quality but I am not able to afford them twice. Not to mention the mental stress that it has caused me. I have heart failure, diabetes, and high blood pressure

I was flying from Dallas to Austin TX Flight 747 05/24/2007 when I recieved my baggage it was so full of water that everything inside the bag was drenched. The lady at the Austin lugage service told me I should buy a hardcase lugage set. When calling Southwest airlines to find out what could be done. I was basically told not there problem. The quote the lady told me was that we all get wet when it is raining. Granted this is true but, my items were so wet it was like they pulled it out of a lake.

In spite of the fact that I showed up 1.5 hours before my flight and checked one small bag curbside at Midway Airport onto a DIRECT four hour flight to Sacramento, Ca., my bag never showed up. It is mid afternoon of the next day and it still has not arrived. I find it inexcusable that a bag cannot be put on a plane with a one and a half hour leeway - and the plane was even early arriving at the Chicago airport gate so the excuse of a late arriving airplane will not work.

Lost bags! They lost two bags and have no record of them in the system.

I am not mad I am disappointed with this company because if their headcount isnt taken seriously -when is the next person sliping byu their staff to do do god knows what ... Serious security issue. Did I mention my parent was issued both boarding passes for the two legs of trip and they failed to notice she was missing onthe second half?

I was unjustly forced to check my fragile souvineer that I, being 14 years of age had sworked incredibly hard to save for. This ruined my potentially fun vacation for me. I will never in the rest of my life fly with this pathetic airline again, even if it means not flying. I will encourage everyone and anyone I know to do thew same. Southwest airlines should force thier unintelligent baggage crew to reevaluate their system and learn to use common sense in moving peoples property.

My airline ticket was printed with my nickname Rolf instead of my legal name Ralph because my wife ordered our tickets and used my nickname. I asked an agent by phone a week in advance to make a change when I finally noticed it, and she said she fixed it. It wasn't fixed when I printed my Eticket. I asked an agent at the counter at Southwest Airlines at the Reno Airport to fix it, showed her my driver's license with my legal name Ralph, and my business card with my business name Rolf, and I soon learned that she tagged me for special security risk and I was scanned and questioned, sent through extra security, and all my bagged, checked and carry on, was gone through thoroughly, tagged, checked for explosives, run for chemicals, etc.

Luggage and the contents were left on luggage carts in an open area next to the aircraft in a driving rain storm. The eigth pieces of luggage and all contents were soaked.

I am actually sending a complaint for a friend of mine. He flies multiple times a week mostly through Southwest.The Flight itself is usually good, but lately their customer relation is horrible. I have a problem with the way they dont stick to their polocies.

This is a complaint that is probably long overdue. SW has an 'open seating' policy which is not that bad, but what it forces people to do in the waiting area is problematic.