Southwest Airlines Reviews

I am completely dumbfounded that you would charge to transfer points!!! This is double charging if I have ever heard of it. We earn the points by spending on your card and then get a charge for transferring them to another family member to book a flight! This is illegal if you look into it. If not it damn well should be. I will be letting all of Facebook know about this practice. I am also looking into cancelling my card with them. I am now having to repay my daughter for these miles and I am seriously upset!!!

An airline is only as good as their customer service. Southwest Airline failed at that. When Dallas flight#1297 on 10/23/15 was delayed for FOUR hours due to inclement weather and torrential rain - they left passengers' baggage sitting on the tarmac, IN THE RAIN, the entire 4 hrs, ruining my brother's dress clothing from shrinkage and staining. He traveled to Phx for a wedding. A claim was filed and outright denied by Southwest Airline even though they were blatantly negligent. His wardrobe bag itself is now falling apart, the contents were ruined - and Southwest won't accept any responsibility and cover the $800 damages caused from their mistake. Very disappointed in Southwest. That is not how you treat customers, if you want them to be return customers.

My friend Kasey received a call from her family that her mother was dying and that she needed to go home immediately to Texas so she could pay her last respects before she passed away. She made a booking mistake in her haste and when she got to the airport the ticket agent told her "too bad" and forced her to pay for a second ticket so she could go home to see her dying mother. They didn't take into consideration the extreme stress when she booked her ticket and that she'd made a genuine mistake under stressful conditions.

I am a disabled Army Veteran. On 11/6/15, I requested a pre board pass as I have always done. However, the Southwest agent started asking me questions. I showed her VA service connected disability card to no avail. I got a family pass. On the plane a passenger seeing the brace on my leg offered me his seat on the emergency exit which I took. When the plane was ready to take off a flight attendant came by and asked me if I was a pre board and I said no. She then said in a loud voice that they have stopped the plane and I need to leave the seat or they will return to the terminal and have me removed from the flight. I politely asked what was my other option was and I was told there was a seat available in the back of the plane. I took the seat I the back of the plane. Throughout the flight passengers going to the restroom thanked me for my service. It is noted that I was wearing an US Army Veteran hat.

I arrived at Sacramento Airport to catch a flight on Southwest to Boise, ID via Las Vegas. I was informed by the desk that flight was canceled with no explanation of why. The desk attendant said I was notified by text. I showed her that I did not get a text while showing her this a text appeared which was sent only 45 minutes before boarding. I was at the desk for over 45 minutes. I had to miss a meeting and take a flight the next day. I asked about my fuel and parking at the desk I was told that it was not her fault and to take it up with Southwest. I have never heard from Southwest on this. Then on my return flight the flight was late to Las Vegas by 1 hour. My flight home to Sacramento was late taking off 4 hours because of a mechanical problem. I have never gotten a apology from them nor offer of ANY KIND FOR MY EXPENSES.

I have been traveling frequently from Baltimore to Kansas City to help my ailing 86 year old mother. I have always used Southwest, a loyal customer without any bad experiences. In fact, years ago, if I showed at the airport early enough, they would let me take an earlier flight if they had seats. Well they have really changed and become greedy. Don't believe the do good "people first" bs you read in their magazine. They have really changed and are all about money now.

My granddaughter Samantha ** was booked on a flight leaving Fort Lauderdale Airport at 11:50 am Friday October 30th. The flight had a layover in Baltimore. She boarded the flight and arrived in Baltimore, checked the flight board for her gate, went to her gate and waited for her flight. At some point the gate changed. She did not notice this and did not hear the announcement the first time. When she did hear it she went to the correct gate. They were closing the doors just as she got there. They refused to let her on the flight and it appears the agents were making fun of her because she started to cry.

I flew with Southwest Airlines with my daughter almost 1 year ago. On my way back, at LAX airport my luggage was nowhere to be found. Submitted claim. Airline denied the claim due to discrepancy. Was unable to understand until now what that means. The company will not tell me exactly what is going on. However when I asked them how do I find out why they tell me through court. However, at the same time the supervisor threatens to counter sue me. Is this normal, airline company threatening a customer because they did not do their job. I am almost sure they have my luggage somewhere but they are too lazy to look for it. Never in million years did I think my trip could turn into a nightmare.

Worst flight ever. Over 2-hour delay. First, the water stopped working so they sent someone to fix that. Then we got down the runway and stopped and then were told there was a problem with the engine and had to go back to the gate. After the long delay, the water stopped working again in the air. To boot, flight attendants weren't very nice either and I paid for Wifi that sucks. Won't fly Southwest again.

I had two round trip transcontinental flights booked on SWA and we had a personal emergency this morning and we missed the flight. Understanding that we could not get a refund on the flight we missed, we attempted to cancel the return flight and SWA advised that they were keeping 100% of the funds for the entire trip due to the first flight missed! They are charging us for 8 flights because we missed the first one. It is outrageous that they will not allow me to cancel the remaining flights well over 24 hours in advance on the basis that I missed (no show) on the first flight out.

I asked for flight attendant's name she was very rude. A flight to Las Vegas she spilled drinks on us and didn't get us a napkin to clean it up.

I was booking Southwest today on the phone. The booking agent was very rude, almost made me feel like not welcome to speak to her. During the conversation even though I speak as clearly as possible she was rude and showing unhappiness serving me. After I booked I told her that I will report this bad experience which I did. I never hope to run across this agent. She was very good at talking down...

Loved this airline last year, hence why I booked so many trips with them this year but they are not the same. I've taken 8 flights with them this year and 7 of them had issues. Either it was bumped to the next flight (not even delayed) completely bumped or they left 5+ minutes early while people were still getting there. I saw a little old man with his son at the bar having a drink while waiting for his bumped flight. When he tried to get on the attendant aggressively yelled at him and said he was too intoxicated to get on the plane. The guy maybe looked tired but he was also forced to wait an extra 4 hours because of his bumped fight. It kinda seems like they are overbooking flights and looking for reasons to kick people off or make them leave, all at the same time expecting the customers to still pay for their tickets. Customer service is not their strong suit anymore.

I normally don't mind Southwest. It is still the cheapest airline, but the cattle seating is a pain, especially nowadays with limited bin space since no one wants to check luggage any more. I checked in online, trying to get as close to the start of the 24 hrs so I could use the overhead bins. I checked in and received my number in the cattle line. I went to scan my phone pass. The computer beeped and the gentleman herding the line told me I was Not checked in. How could I not be checked in when I was sent a boarding pass by Southwest? He stated, it sometimes happens and instructed me to go to the Check-in desk. The person I was traveling with had no issues. So now I've lost my place in line and I knew there was no way I would be able to put my luggage in the overhead, as I had to now wait in new slow moving line and the "c" line was already boarding.

I suffer from a medical condition that I sent in documents to prove. And they refused to offer even A CREDIT

I am always happy with Southwest Airlines although I've noticed that people take advantage of their pre-board policies. As a A-Board member I see a lot of people who do not need assistance boarding ahead of Business Class and people who do need assistance. Not Pre-Boarding. I'm sure this is because of people being too proud to ask for help and people trying to take advantage of the system. I would like to see Southwest Airlines policing their own policies better.

I was at the DC southwest one. I had a 6:10 am flight. I came to check my bags at 5:35 am and they said I was late so I would have to take the one at 11 am. I came up at 10:30 am they said I would have to pay for a new flight because I should have rescheduled 2 hrs after the missed flight. The people at 5:35 am didn't let me know that information AT ALL. I wasn't even offered a discount, just basically told to get out of line and pay for a new flight. That was now $245 instead of the $150 I paid for ROUND TRIP.

I never flew SouthWest, now I know why! You get to pick your own seats! If you're class C, like my husband and I were... Don't expect to get to sit together. I even asked someone on the flight home if they wouldn't mind moving and they said "This seat is taken". The seat was NOT taken and they should have rules on SW about doing that... Someone would eventually have to move to make room because it was a FULL flight and everyone was spread out! I will never, ever, ever, ever fly SW again! My husband and I prefer flying United. I hate flying, so having the comfort of my husband next to me would have been helpful, but instead I was next to strangers. UGH! Now, for the service on SW w/ the flight attendants, they were awesome... Very friendly.

I booked a flight with Southwest Airlines in August 2014. I canceled the flight December 2014, was told that I had a year to use the credits. Thought that it was a year from the cancellation date, found out that it was a year from the date that the flight was booked, was told by customer services to speak with Corporate that they would probably give me some of the credits back, but probably would charge me a fee. When speaking with corporate was told that because it was an international flight that they were not able to reinstate any of the credits of my $467.00 because they had to pay international taxes, how is Southwest paying taxes when the person did not travel to the country?

During my flight on 9/18 departing MacArthur airport at 5:40 to West Palm beach flight number #1335. My mother and my sister had to get pre boarding passes for pre existing conditions. During the beginning of the flight my sister had to use the lavatory. When trying to pass the EXTREMELY RUDE and NASTY flight attendant my sister said politely "I can't fit through there" (being overweight and having a back problem it was hard to fit), EXTREMELY nasty the flight attendant replied "well, you're gonna have to fit."

I had purchased 4 round trip tickets for my family from Indianapolis to Tampa from Southwest. While departing on 11 September 2015 we had no issues, everything went smoothly but on our way back on 16th September 2015 our flight FL#472 was delayed from 7:20 pm to 12:00 am due to some technical issues. Initially I was very upset as I was traveling with two kids - a 5 and a 2 1/2 year old. But the best part was that they kept updating us about the flight status and didn't change the gates also and to top it off they gave each passenger a "$200" gift voucher valid for a year, which can be used in future ticket purchase!!!

I received an email that my flight was cancelled by Southwest 9 16 15 out of Ontario CA and was offered a free re booking. I rebooked to an earlier flight via the telephone and spoke with a customer rep. I went to airport only to find out about the power outage in Ontario that affected terminal 2 and 4. Long lines, unable to print my pass or check in luggage. I left the airport and had to cancel my entire trip. I had to call my hotel so I would not be charged 1 night. That outage was just resolved today 9 17 15. When I called to rebook the person on the phone could have said something. As I write this review I do not have a phone. I don't constantly check things before I leave. It's just bs. Southwest has gone downhill. I also flew this airline in June 2015 and was stuck in Phoenix for 3 hours on a layover. I'm done with SWA.

I have been trying to get a response to why Southwest airlines discriminated my elderly grandparents. Flight attendant asked my grandparents if they spoke English and when their response was no, they sent them to the back of the plane. My grandparents are almost 80 years old and they deserve much more respect than that. DON'T USE SOUTHWEST AIRLINES! POOR CUSTOMER SERVICE AND FOR SURE RACIST! I BELIEVE TRUMP ENDORSED THEM!

I flew on a plane from Ontario airport to Phoenix last night. As I sat down the stewardess was talking to us about sitting in the emergency exit and helping in case of emergency, you know the routine. I glanced down to push the button on my phone so it was off and she snapped at me like a little child. "Excuse me ma'am but have to pay attention if you are going to sit here." It was loud and all 11 people in the emergency rows were embarrassed for me you could tell. I am 58 years old and felt like a 10 year old in the principal's office. I work in the retail bridal business so I know how to deal with difficult situations. I would never talk to someone like that. Find a kind way to get people's attention. Sorry your job is so boring and repetitive that you are rude to get through it Debi.

I am writing to express my concerns/complaints regarding our recent flight from Charlotte, North Carolina to Phoenix Arizona via a stop in Chicago, IL. The flight from North Carolina to Chicago I have no complaints about. What I do have issues with is the flight from Chicago to Phoenix. First off, I find it completely unfair to have a policy of checking in online to get a preferred boarding group in order to be able to sit with family. I have a service dog which I normally fly with, but Southwest would not allow my dog being that the letter I brought from my doctor was supposedly insufficient. Although my animal is a registered dog with my state, has an ID card, and was in the proper carrier.

Flew Southwest from Rochester, NY to Las Vegas with a stop in Chicago Midway. At Midway there was a delay at take off of 45 plus min. They shut the plane down with NO ventilation to save fuel. On the return from Vegas flight 3804 they held the flight so they could move personnel not need for the flight to Chicago. They were late and caused everyone on the plane to miss their connections. Once the plane pulled away from the gate it had mechanical problems and had to return to the gate. Upon return to the terminal there were two gate agents to handle the mess Southwest created trying to move personnel on our dime. If a paying passenger is late too bad so sad.

Plane was pull out of service just before boarding was supposed to start. Poor maintenance of plane. Sitting at airport and hearing same about other plane too. Not next time with SW again.

I purchased 2 tickets from Southwest, one for my daughter and one for my granddaughter, back in May, my daughter ended up canceling the flight. Today I wanted to book a ticket for my granddaughter, and Southwest refuses to issue credit.

I have been flying Southwest Airlines with my wife since the airline has been serving the southwest US. I have never found the occasion to write a review, but the service was so awesome, I decided I had to just this one time. I was on flight number 1493, Tampa, Florida to Phoenix, Arizona, and met Southwest Airline attendant Cheryl, who is the most professional and conscientious attendant I have had the privilege of meeting. She is a consummate professional who went above and beyond what is required. She was so pleasant to the passengers, that people sitting around me commented on how pleasant and professional she was. There are attendants who act like they are doing you a favor when they bring you a beverage, but Cheryl made you feel like you were in first class. I hope Southwest Airlines recognizes what an asset they have. Thank you, Cheryl!

Their wait times for phone calls in are completely ridiculous. No business with any concern for their customers, would slap you in the face and be so narcissistic as to have such disrespect for their customers. I would WALK before I would fly this airline.

I'm posting here the email that I sent to Southwest.com. Probably nothing will ever happen to this, because, like what I said, I was discriminated on, and later it seems like it was my fault because I was hostile! It's true that I was very angry, and I told the flight attendant that he can shove the coke up his **. I'm 5'0", maybe 105 lbs tops. And no, I was never hostile. Here's the story:

My flight was canceled 2 times and delayed multiple times. The customer service were rude and unhelpful. Please save yourself a trouble and don't fly with this airline. I almost got fired from job because of delayed and they put zero effort to help me. ** this airline.

Ok - so we messed up. My passport had a tiny water spot over my picture on the ID. So they denied us our way of getting to Jamaica for our HONEYMOON - but the worst part, is that it took over an hour to rebook it and they held us straight HOSTAGE at the desk while the woman behind the counter straight smiled and drank her water while me and my new wife were silently having a complete freak out moment. Our ride is here, but it doesn't matter. She's on the phone, on hold, trying to fix the mistake she made while rebooking our trip. This airline is garbage.

When returning from vacation our flight on Friday was canceled due to "technical problems." We waited on hold for over 45 minutes and finally just had to rebook the flight ourselves online for the next day, over 36 hours later. When arriving to the airport the counter told us this flight was also canceled and that they could not get us home for two days. The counter was very rude and had no empathy for the situation and just kept say "These are your only options." We opted to get a refund and fly home with Delta the next day.

I have recently started flying SWA again, since I am now living in NV and SWA has a non-stop to OMA. I tried EarlyBird check in for the 1st time for a flight in late July. I was very disappointed that passengers with A boarding passes were saving seats for B and C boarding passengers. On the 1st leg of my flight, I took a seat in row 4 next to a woman with an A boarding pass who was saving the middle seat for her son who had a C boarding pass. And she admitted to me that she didn't want to pay the upcharge for him. That isn't cool.

I purchased over 13 tickets over the last several years with SWA. SWA has always stated you don't lose your points. I've been in Afghanistan for the last 4 years and when I called today to check on my points to attend a funeral, I was informed I don't have any points because of a new system that was implemented in 2011. POOR SERVICE and this is totally UNACCEPTABLE.

On August 13, I was taking a flight from San Jose, the flight was delayed for 4 hours. The funny thing is the company knew the delay before 5 pm. The plane should depart at 8 pm. Josh working in SJC on that day said water might be provided if there is a Four hours delay. Our delay is within four hours so there is no water or anything. That is treating customers like trash. We deserved the flight delayed and deserved no other treatment.

First the customer service lacks the quality expected that would receive from Virgin or any other airline. Hell even Alaska is better and I don't even like them. They pretty much let you on and choose your seat and there are no entitlements as a passenger that you receive from other companies. I have flown every airline as I travel often sometimes in first class and because of my wife booking my flight I had to discover the most hoard experience ever. It felt like the airport seen on World War Z.

Southwest Airlines have no reserve planes and most of their flights are full. When a plane has a problem not only are the passengers on that flight delayed but passengers on all subsequent flights. You get a message saying it will be delayed 30 mins. Then 30 mins later they send another message saying it will be delayed 30 mins and so on. They have no idea if the plane will ever arrive at the airport where you are to take off to where you want to go. In the meantime they are flying other planes to that destination. This is out of San Jose airport hardly one that. They can offer you no assurance despite having an early afternoon flight that you will leave that day. If that is not a problem for you then this is the airline for you. You would think given they fly the one type of plane they would have spare ones located at large airports that could immediately fill the gap of a plane with a problem.

My home airport is Austin, Texas. While we have direct flight to most major US cities and some Latin American and European airports, medium-sized airports can be challenging. When I fly Southwest, it is because I can get a direct flight to smaller airports such as Lauderdale, Tampa, Nashville.... Over time, Southwest has gotten much more expensive (to the point I get better deals on legacy carriers at times), but they are perpetually late and the aircraft are not particularly clean. Be sure to look for better pricing on other airlines before you book.

So I am boarding Southwest Flight 307 from ATL back to SF on Friday morning. Everything is fine until I enter the aircraft and try to find a place for my luggage. I open the overhead bins quickly to find a spot but there is no spots big enough. I slide over into an open aisle seats 4 rows deep and wait. The flight attendant immediately says to me with a rather nasty tone "What are you doing?". I say, "Waiting to find a spot for my luggage but trying to be courteous and not halt the flow of passengers". I say in a joking manner, "The overhead bins seem to be shrinking every time I fly." She retorts, "No, it's the size of the luggage and you know you can check two bags for free."

We flew in to BWI from Detroit and then back. We were on vacation so we were not close to BWI, we were 2 hours away. We were 2 hours early for our flight on the way. We waited 1 hour and a half in line for our check in and then went to check in our luggage. They stamped the luggage late. When we got to BWI only one of our luggage were there. We asked about this and were told we checked it in so late that it was probably on the next flight and were told we could wait 5 hours to see or they could set up a account with FedEx, our expense, to send it to our vacation rental. 45.00 later we had it set up all the while wondering how being two hours early to a flight could make our luggage late.

I was told by Melinda (flight staff at Southwest) that the doors were closed so I missed my flight. I arrived before the departure time and the flight had not left yet. While I asked her with my bags in my hands standing at the gate, what I need to do to get to my destination, she sat there in silence, barely acknowledging me. Melinda shuffled some tickets around a few times and after 8 minutes she looked up at me. At that time the flight still had not left and two women quickly passed me with their carry-ons, after the flight should have left. The two women board the flight finally departed and I still didn't have an answer as to what I need to do. Melinda nearing ten minutes later gives me instructions. As it turns out the airline gave my seat away. I'm now waiting on standby to get to my destination.

I arrived at the airport about 1.5 hours before my flight was scheduled to leave only to discover that my flight had been canceled. Once I finally got up to an agent to get rerouted the ticket agent looked in the system and told me that there should be room for you on the next flight which was leaving at 11:35am, not a big deal as my original departure time was at 10:10am. He gave me a standby boarding pass and told me to check in with the agent once I got to the gate and that they would print my boarding pass. Once I got to the gate and checked in with the agent he proceeds to tell me that all flights were completely full until 4:50pm and that there were 15 others in front of me on the standby list. He then asks me if the ticket agent at least confirmed me on another flight I told him no as he made it seem like the next flight had room for me.

First off, every flight always seems to get delayed hours. Then when you finally get on the plane it is filthy and uncomfortable. Look at the window sills on every Southwest flight and they have a black ring of dirt. Then there is trash in the seat backs and the seats obviously are not cleaned. Every other airline has a clean plane. Then if you try to get on an earlier flight they want to charge an additional fee that is the same amount as the original ticket. Then they will not allow you to use frequent flyer miles to upgrade! I will no longer use this airline for business or personal travel. JetBlue and Delta are always a positive experience and I will use them instead.

Very unprofessional. We did not hear the call to board because the person speaking was unclear in her instructions. We missed our flight and they NEVER called our name. Usually when a person has not boarded, the airline will page a couple of times before flying off. It was very stressful and we ended up having to spend the night in an airport. I nor my family will NEVER fly with Southwest Airlines again. You truly get what you pay for. A CHEAP flight = CHEAPER SERVICE. Never again. Never again. Never again.

Was "double" delayed to flight to Orlando for my 3yr.old granddaughter's "Make A Wish" as in last wish, who was diagnosed with stage 3 cancer. Our flight was "suppose" to arrive in Orlando at noon. We were stranded at the airport for 10 hours with 3 children under the age of 6, finally arrived at destination at 12 midnight!! We did receive a voucher for the inconvenience but when I tried to redeem it got the "runaround". You people should be ashamed! We really should of received 2 vouchers for the fact that my granddaughter had to miss a full day at Disney and was very sick! Of course they would not put me through to the CEO of the company a Mr. Kelly, but I wish he would reach me and make this right!! I do not think Make A Wish Foundation will be using their airlines any longer after this experience. Make it right and give grandma her ticket, enough is enough!!

Last night I was traveling from Buffalo to Jacksonville. My flight was supposed to leave at 6:45pm and when I checked in found out there was a 30min delay. I only had a 50min layover in Baltimore so I was concerned whether I would make it to connection. The customer service rep in Buffalo said I would be ok along with many other people who also had connecting flights (about 5 connecting flights in total) who also had short layovers. The plane gets there later than anticipated and it now isn't going to depart till 7:25pm (never an explanation as to why the delay). So I would just have to hurry to my next gate since my plane would leave at 8:45.

We left 20 minutes late out of Nashville because the flight crew was late. We are almost an hour late to the gate at Midway because the current flight has not pushed back yet. We are waiting on a runway (not the TARMAC) for the other plane to clear. It looks like a Southwest plane auction yard out here because so many planes are holding... By the way, I'm flying on a weeknight, as opposed to the weekend. I am 30 minutes late so far to pick up my rental car because I'm stuck on the plane waiting.

Took flight from Atlanta to Maryland. Flight was early but they taxied us for 50 mins - no air no info as to why. I explained that my connecting flight was boarding and flight attendant said they knew. I asked if they were holding flight. She laughed and said I better run as soon as I could get out. I ran from a to b and customer service agent got on loud speaker and told me to stop running. I made my flight to sit there for 45 mins because after doors closed and locked agent kept knocking on doors to let more passengers in. I am a 50 year old woman and the service and the humiliation I encountered was ridiculous. I filed complaint with airline and was told they would make a note for future training purposes. I explained that I wanted a refund for ticket and early bird check in and was told that's not their policy. I informed her that it's not my policy to do business with a company that embarrasses me and made fun of me.

I am literally disgusted with this experience. My flight was delayed 2-3 hours (still waiting). I spoke to a supervisor and she said I only get SOME KIND of reimbursement if it's 3 hours. As if, making me late for my event 2 hours is better than making me 3 hours late. If I was 5 minutes late for my flight I would have been left with no reimbursement, out 300 bucks with no thought by your company. You CANNOT make people miss important life events and do NOTHING to make up for it. Your time is NOT more important than mine. I will NEVER take a flight from this airline again. I am truly disgusted.

Arrive in Jamaica at Montego Bay airport on July 4th. Everything was going good until 07/16/15. My husband, our 2 sons under 5 and myself was returning to our home (United States). Handed the check in agents our confirmation number and passports. He replied, "I'm not pulling you guys up in our system to fly out today or any other day." At this time I showed him our itinerary confirmation. He acknowledged that he see us in their system but our card decline. That's the reason why he didn't see us in the system the first time. I replied there's no way our bank card decline because we are here in Jamaica with an itinerary to returns to the state.

Our luggage was damaged beyond repair. We called the St Louis hub which we flew out of within the 4 hour window they require. At that time we got a recording instructing us to leave a message and that they would return our call. We never received a call back so we called them back the following day. They informed us they they were having troubles with their phones the day before. The women in St Louis was very kind and indicated we would have to contact the Las Vegas terminal.

I had a layover flight in Houston, Texas and asked the flight attendant if I will have enough time to get off the plane and buy myself something to eat. She said yes. When I was ordering my food from Subway they called me back to the gate. The flight attendant said "Where's your food?" and I said "I didn't have enough time." The pilot (Mike **) said "I will go and get it for you." He asked me what I wanted - I said "A 6-inch meatball sub." He left the plane and returned with my food. I said "How much do I owe you?" He said "It's on me."

I was in Kansas City returning to Las Vegas. I ran into unforeseen construction and traffic. I got to check in 10 mins before my flight left so I missed it. So Lindsey started to get me on the next standby flight. There was a problem with the funds being used or something like that. There was mention of me having to pay $460. When I in tears said I didn't have that kind of money Lindsey and Felica went into overdrive trying to resolve the funds issue. They ended up calling Brandon and he was able to get me on the already packed flight and not even on standby. It was amazing how hard they worked for me. Thank you again for your hardwork and getting me home to my husband, mom and kitty.

Made all changes to reservation online. Would not accept number given -- does not answer or work. Impossible to contact through other numbers. On hold for over 25 minutes. Reservation is for tomorrow. Have been trying for the last two days and the fare price is going up with each attempt. This is just rotten, unfriendly customer service.

I am 69 years old and had travelled to Memphis to pick up a new puppy. Southwest airlines sold me the approved travel crate and the ticket for the animal to travel in the cabin. Prior to boarding, the flight attendants approached me and declared "Oh what a cute little puppy" then one of them said "NOT on MY flight." The flight had been delayed over an hour. After boarding the plane, I recognized the flight attendant that had made the remark, and she was quick to see that I had boarded with the pup. All the passengers were seated and then the gate crew came and escorted me and the sleeping pup off the flight.

My husband and I were flying from MKE to Lax with a stop in Phoenix as standby passengers. We were the last to board the plane. I was in a wheelchair due to a knee problem and when rolled to the plane the stewardess saw me and said, "Oh no." I ignored and proceeded to walk down the aisle. My husband was sent to the back of the plane.

Southwest has bent over backwards on numerous occasions to accommodate changes in schedules and missed flights. Recently, my daughter was sent to the ER just a few hours before our flight. I called Southwest, and they cancelled our flights and rebooked us a on flight a few days later for no extra fee. This was at Thanksgiving! When I shop for flights, I always go to Southwest first. I'm not willing to deal with the other airlines and their prohibitive policies.

Southwest sold me an expensive business class ticket with the promise of priority & pre-boarding. When I went to the gate, they laughed and said "there was no first class, no priority boarding, no anything special for me, and that I was ignorant to think I could pay $400 dollars extra and get special treatment". Then laughed at me. I encountered the most rude, uneducated employees - it was unbelievable. I didn't think this really existed, but it does. I complained about being lied to and they got aggressive and nasty with me. Wow, I heard they were the worst airline, but I guess I needed to experience it first-hand. I won't allow my husband now to fly them any longer, nor send any of our employees on that airline. And I will be bad-mouthing them from here on out to anyone who is interested.

I fly weekly for business. Overall SWA does a better job than most of the airlines. My greatest complaint came when they decided to squash in one more row of seats, thus impacting customer comfort. The good news is that now the seats recline so little that the FAs won't bother you if you're reclined for take off or landing. Their frequent flyer program is reasonable.

I paid for Business Select for my son who is 6'7" for a 5 hour flight. We got coach and just to get in the flight first. I had an email before the flight stating we'd have WiFi and chargers in our seats. That did not happen, either. I'm being charged double for the same seats. I'm beyond angry.

I used my LUV Voucher to schedule a flight for November 2015. Two days after I made the reservation the price was lowered $52.01 per ticket. I called and Southwest gave me TKLS funds for future use, but said I had to use the funds by February 28, 2016. I asked if the funds could be extended till March 12, 2016, because we paid cash of $184.02 for the flight. They said they couldn't change any dates. I told them the last time we flew on Southwest the crew let the plane water lines freeze overnight and we had a three hour wait for them to unfreeze them. Still they said “Sorry we cant change the date to March 12, 2016.” That is only 13 days longer. This is not taking care of the customer. I could go to any service store and get my money back. NOT HAPPY WITH SOUTHWEST.

I wouldn't normally write a bad review but I've had problems with Southwest on multiple occasions now. Let's start with the most recent. I was heading to Denver from LAX on an 4:30 pm flight. Arrived at the gate and found out the plane was canceled with no explanation. We were instructed to wait in line or call customer service to book a new flight. I stood in the line of 100+ people and also called the customer service number to see which would be faster. Customer service line said I'd be on hold for 20 minutes or I could leave my number and they would call me back. I did this. In 40 minutes, I received 3 calls from a 1-800 number, presumably Southwest with no one on the other end. Picked up and said hello, then the phone would hang up. Customer service by phone was no help. Luckily I was still in line. 1.5 hours later, I reached the ticket counter.

I my boyfriend booked a flight. I wasn’t able to use the funds due to a family emergency. My grandfather discover he has cancer. I was 3 hours late from a full refund. I was given a credit but was not able to use the funds because he is very ill. I feel that is robbery to not get a full refund if you no longer want to use flight. I encourage people to stand up and avoid flying Southwest. Maybe then some changing will be made. Southwest main concern is money. I no longer will visit their website. Priceline kayak gives better deals, full refund.

Waited five days a total of eight hours and still haven't had my situation resolved... Out over 6000 dollars in lost wages. And it seems no one cares at Southwest. Need help to resolve this problem. Southwest makes millions of dollars daily and can't answer their phones with a real person. Help hardworking people out that help your business. Smh..

I fly for business every week for the last 6 years. 5 years ago I flew Southwest only because they were a customer-friendly and would almost never have delays. Unfortunately I believe they got too big and now care more about high profits instead of the customers that made them. Today when you arrive at an airport and look at the arrival / destination monitor nearly half of the Southwest planes are delayed while the other major airlines are on time. They were the worst of all airlines in 2013 and seemed to be getting better in 2014 but they are once again sliding back. 5 out of 6 of my last flights on Southwest have been delayed, and when you ask them the reason all they say is it got delayed this morning and it never recovered. It's a shame that once a great airline is now the worst of the worst.

I arrived at the airport with my family for my 5:55 fight to Seattle for vacation from LGA (Laguardia). We went into the line to check in and get our boarding passes. Apparently the flight was canceled and so were 6 others because of "weather". And we had to wait in a gigantic line and we had to wait for like 1 hour and half just so we can hear my family were getting booked on a flight to Houston and then at five in the morning to Seattle. We gladly accepted after hearing this was the only flight until Thursday. We arrived at Houston and then we had to sleep in the airport. Most miserable day ever.

They screwed my 76 year old aunt who is on a fixed income. She called to reschedule a flight and the customer service representative person didn't send her an e-ticket for her flight. So.. When she was going to confirm her flight NO TICKET! ld that THEN the agent proceeded to inform her that she missed the flight that she had rescheduled and then she was told that she had to purchase another ticket!!!! WHAT??? She was shaking. Then her niece and myself was helping her for 4 hours. We called once and they told us drum roll... "You will be on hold for 58 minutes!"

My baggages were nowhere to be found. Which was the issue with more than 20 people on my flight (768 from Orlando, Florida to Atlanta). I went to make a claim when the lady at the counter named Angela made the comment under her breathe that she didn't have time for this crap. Once she began my claim it took over 50 minutes to do. With no one able to speed it up or find my bags. All I was told was that they maybe on the next flight 2 hours later and if not there was a 95% percent chance I would get my baggage delivered the next day. Complete lack of caring and complete lack of results.

I have spent 5 hours (three of those on hold) with Customer Relations to try to resolve a $100 Gift Card that I purchased but somehow and no one can explain why it was cancelled by Southwest. And they cannot reissue the gift card and cannot find a resolution. I have had promises for call back from Representative but they never call back. I am frustration and disappointed in a million dollar business that cannot resolve a small $100 gift card.

I had booked an international reservation in April 2015 from Buffalo to Punta Cana, however due to incorrect information provided by the travel agent, I had to cancel the reservation. I called Southwest Airlines right away and within 24 hours got the reservation cancelled. There were 2 tickets associated with this request myself and my wife, the ticket under my name was refunded back on the credit card within a couple days. The other ticket for my wife wasn't refunded and I was told it will be refunded within a month's time. I spoke to a rep named Alex ** and he confirmed the same.

Southwest Airlines cancelled my flight 15 minutes after boarding. They had one person working upstairs and downstairs to accommodate a lot of people. They were extremely slow rebooking flights with insufficient staff. The next day 7/14/2015 I arrived at 4:15 am and discovered my flight had been cancelled again. The reason again according to the supervisor Sam ** was the weather. The line was extremely long there was initially only one person checking people in and the line had formed a u-shape.

Sorry, this is not a quick story unfortunately. I'm sitting here typing this out. My husband and I travel to Las Vegas from Burbank frequently for business. I was coming home on the last flight on SouthWest Airlines Sat. July 11th 2015. The flight was supposed to leave at 8:40 but was delayed. As we boarded the flight around 9 or 9:15 pm there was a young man in front of me in line who started up small talk with me while in line. There were two men behind me (who were inebriated) and started chatting with us as well. We were all making small talk, normal chit chat while in line. The young man in front of me told me he was on standby and was happy he got on the plane, etc, etc.

Departure out of Wichita, Kansas to Dallas Love Field. Flown Southwest for 20 yrs, offered TSA line. Left 80-year Mom alone. Went through full security line even though nothing metal. Security wouldn't let me by. Officer checking scan finally said all is well. Then, luggage was gone through. It was like disappointing to them because no big arrest. Licensed therapist and read body language well, along with facial expressions. Then, stewardess on flight wouldn't listen when I explained my Mom had a drink card and wanted the drink paid for instead of free. Being 80, we never sit together and that's strange also. I'm her caregiver. Flight was at 12:00. I've never had issues until now with Southwest and not what they used to be.

Hard to believe after being over an hour late, and now waiting for a gate, AND they asked everyone to let connecting passengers off first!!! Really, really bad service. Clearly they are doing us a favor letting us fly. Terrible service!!!

They say they don't but a change costs 500 + because I changed flight one week in advance. This is good one person and this is more than other airlines' change fees. I called customer service twice. Then husband trying to return home and all they say is delayed, delayed, delayed flight. It's late at night. No voucher, no explanations, no arrangements, no apologies.

Friday, June 26th, 2015 we had 3 tickets from NY < LGA through Dallas to Oakland. We discovered before we left our home, that the 6:55 flight was delayed and would leave at 10 am. At 7 am on our way to LGA we were notified that the flight was now leaving at 1 pm. When we checked our bags we were immediately each presented with $200 vouchers for the inconvenience. No explanation was given at any time as to the nature or reason for the delays. The 1 pm departure was changed to 2 pm, finally, at 3 pm, the flight was cancelled. We were told that we could not get a flight out until the following day at 4 pm.

I had a flight booked from Orlando to Buffalo. I was late to the gate and the galley doors were closing. There were 4 of us late to the gate and they told us it was too late. The plane was still at the gate. Flew to Manchester New Hampshire only to be stranded there and had to rebook the next day via Chicago to Buffalo. We couldn't get any information on delays and another plane breakdown. Many angry, frustrated people had to rebook the next day and fight for a room. Nasty service reps who wouldn't go out of their way to give us information and be helpful. Do not book anything on this airline.

I purchased a ticket for my husband and he got ILL so I contacted Southwest Airline and no problem, they cancelled the flight and advised because I cancel the flight, they would issue me a credit to use at a later date as well via email. So when I called them recently to advise I found a flight and would like to apply my credit, they told me I no longer have a credit because they only honor it for a year.. I was so upset, no credit should lapse and especially it's my money. They told to write an email to customer care and I DID. They issued me a case number and until today I have not heard from no one. They tell me every time I call "someone will contact you". They issue me a ref# **. My credit should remaining is $397.80, not even their email states I have a time to use my own money...

My husband and I sent our 15 and 13 year old kids on Southwest Airlines. They left Milwaukee, with a layover in Atlanta, before arriving in Ft. Myers. Southwest was very accommodating -- we were able to get boarding passes to walk them up to the gate. There was a delay in Atlanta. I was aware of that through the automated phone system. Very friendly staff to work with. On June 25th our kids were scheduled to leave Florida on the 6:10 pm flight. There were some plane issues that they needed to take care of and needless to say, they did it leave that night. They got on that same flight on Friday night.

I am very disappointed how bad Southwest Airlines has turned out. First we had to stop at another airport before going to our connecting flight, we get to our connecting flight, it was cancelled twice until finally plane got to gate (6 hour wait). Then on return flight we had to run to our connection, our connection flight was leaving at 7:40 pm & we did not get out of the first plane until 8:00 pm. My grandchildren only had lunch, we had no time to go to washroom or feed the children...then the icing on the cake!!! We had to sit scattered because we were late on the plane & seats were taken. I am sooooo MAD! I am writing this on this plane, & we have not moved yet. We have been sitting in the aircraft 1/2 hour.

The airline with a heart has NO HEART. I lost $100 on a travel credit, because I was 9 days late in claiming it. I called 26 times before I got through to CUSTOMER RELATIONS. I was promised by a booking agent and customer relations the full amount would be RE-credited. Wrong!! I am tearing up my credit card.

Notice to parents with children flying alone!!!! Southwest does not offer any special handling and or support to children flying alone. Children have to fend for themselves, board with their regular assigned boarding numbers and find their own seating. They are treated the same as a regular passenger. They may have or have not flown before but not alone and have to figure everything out for themselves. The staff will assist if they are not busy; however, we all know that the staff is busy with all the other passengers loading their luggage in the overhead bins and don't notice children. They are not allowed to board with family boarding so don't think that will happen because it won't. JUST TO MAKE EVERYONE WITH CHILDREN FLYING ALONE OF WHAT TO EXPECT WHEN SENDING CHILDREN!

Flight 2761 which was supposed to be at 10pm was delayed to 11 then 1:25 due to a maintenance issue which the employees after an hour said was a weather issue. Then a ghetto woman kept going on the loud speaker with no manners. The employees are rude, do not answer any questions. After sitting us down on the plane at 12:45 we waited there until 1:48 for them to tell us that all the crew timed out and we were not going to fly out to Philadelphia until 6am MAYBE because they weren't sure of that time either.

The worst treatment I ever got from airline company. Could not recognize South West company at all. We fly South West frequently and always were happy. However after today I strongly reconsider that and would not recommend others to use it as well. We were planning to take 6:10am South West flight #2111 on 06/24/15 at Long Island MacArthur Airport. My whole family was anticipating 5 days vacation in SC. There was a huge line for the check-in. When I was trying to plead with the manager that we will be late for our flight she refused to accommodate us. She was extremely rude. My two kids 9 & 12 yrs old had to witness that. Then when I got frustrated and told her that my kids would be very upset to miss vacation she told me that I was confrontational.

On a morning flights conf number ** Sun from Chicago Midway to Las Vegas flt number ** we were sitting behind a special passenger who had some major deficiencies kept spilling her beverage. Unfortunately as she was dropping this Doctor Pepper twice my wife had her personal purse underneath the seat and the liquid had leaked directly into her bag. She immediately recognized that something was apparently leaking, secured her bag and immediately took out her cell phone, dried that off and it appeared to not be damaged.

The reservation website is always down. They have fraudulent fare advertising that does not exists. They never call you back. From being the Southwest best now they are South-worst Airline. Their flights are always late. They are full of excuses (lies). The truth is not part of Southworst policy. They should change their name to SOUTHWORST AIRLINE!!!

My son was ready to step on plane to LAX from Chicago nonstop. And Southwest informs them they are stopping unscheduled in Kansas City on a short runway and have to take fuel off plane and delay the flight besides baggage issues. How dare they not tell him they could put him on another flight nonstop to LAX at no charge and find another airline? How dare they not give us back money for this stop over and 2-hour delay? I have been on hold for 2 hours on customer service and they still have not picked up. This is crazy and horrible service. The regular agents would not help me. I did not want him stopping over which is why I booked nonstop. I want my money back and more compensation for this unnecessary delay. I have to drive at night to get him now 2 hours late because of this and cause me anxiety of two flights. Please let Southwest know this and I do not recommend flying this airline anymore.

June 21 - I was told when I went to check in on a flight to Atlanta that the flight was cancelled and that they could not get me on a flight to Atlanta till June 23! They said they had no pilots available to fly the plane. The agent was harsh and totally disinterested in my need to get to Atlanta that day as I had business meetings to attend and then flights on to Europe. When I asked for a refund, she told me I would get a refund..... in 10 business days. So interesting, it doesn't take 10 business days for them to take my money when I book a ticket. I went to Delta counter, purchased a ticket to Atlanta. I am through with Southwest! When other airlines have to cancel flights, they help you get booked on another carrier... not Southwest. And the agent was just so rude. That was a huge impact on my day.

My wife, infant child, 9 year old daughter, and I recently were scheduled for a "Father's Day" weekend to Niagara Falls from Baltimore. We were scheduled for the 10:15am flight to Buffalo, NY on June 21st. As suggested, we arrived at the airport 2 hours before our flight. We were shocked to see the BWI airport overflowing with people who had their flights canceled from the night before because of the weather. Although we had already checked into the flight online and already had our boarding passes, we had to stand in line for two and a half hours because we had to check in our baggage. The Southwest employees had eliminated the separate lines for "full service" and "express bag drop" and they made everyone stand in the same line.

I was bumped, flying from Houston to New Orleans. Then on the last flight of my return trip out of New Orleans to Houston they were overbooked, as always, and asked for volunteers to give up their seat. I made a comment to the ticket clerk and next thing I knew I had two police officers at my side and was escorted out of the airport. Southwest used to be a cheap and efficient airline to fly, not anymore. I've found that most of the time they are more expensive than most of the other airlines. I've had flights where the attendants had to be asked for service and have noticed that over the years many of the employees have become overly aggressive and rude. When I was bumped/removed from my flight I had done nothing wrong and have a hard time getting over my resentment. I fly a lot and still use them but only as a last option.

I made reservations for my children to fly Southwest Airlines June 19th 2015 for a 1:35p.m. flight from Seattle to Los Angeles airport. When we made to the airport we were told ticket was canceled, that seat was sold & the flight was full.

I will never fly South West again. Our flight was pushed back more than three hours and nobody would give us an honest answer as to what was going on. Everybody was rude and didn't care at all about their passengers.

Southwest airline employees were lying to me and would not accommodate my need as a service member of US Army Indiana National Guard. On June 15th 2015 I was scheduled to flight to Tampa, FL on a family vacation. I arrived late to the airport around 11:10-11:15 am knowing that I could make the flight depart time 11:25 am. But the issue become more complicated when I stepped up to Southwest self-service kiosk to check in for my flight. I encountered one of the Southwest employee named ** (according to the name tape).

This actually doesn't deserve any stars. First, this was my nephew's first flight experience & traveling with only he & his little brother. His bag was checked in a few hours prior to flight. When he arrived at Phoenix, the bag never showed up. They told us they would deliver it the same day to the address we left. They called & left a message & we called them back. The customer service was so poor. The representative, **, made a stressful situation even worse. Southwest Airlines know that the bag was placed with them to handle & take care of - you were trusted with personal belongings.

After a long weekend of travel Lacrosse, my 17yr old daughter was flying by herself home, from Hartford, CT (BDL). She already had notified me that there was a delay, but that her flight would still make the connection in Baltimore and she'd arrive late in Tampa, approximately 11:45pm tonight. As a concerned parent, I called to check at approximately 7:15pm and learned that she no longer had a connection. Essentially, she was stuck in Hartford for the night. ALONE.

I try and avoid Southwest Airlines as much as possible. I fly between Boston and Milwaukee fairly often and Southwest has cancelled all 3 of my past flights, alternating between citing "weather" as the problem or giving no explanation whatsoever. My last flight that was cancelled was scheduled on a Friday and when I called to try and get on a later flight that day they said they would not be able to get me out until SUNDAY. I talked to 2 different people on the phone, the first being fairly apologetic but the second was rude and insulting when I said I wanted to try and fly into Chicago instead. I only had 4 days off of work and wanted to try and get out of Boston to visit my family in Milwaukee as soon as possible.

We arrived at Albuquerque at 1:45pm and my fight was set to depart at 2:30. All they said was the gates were busy. They kept us waiting with no updates until we miss a flight. Are they serious!!!! No care about passengers -- what happened to the once nice airlines.

My 18 year old daughter was on a cancelled flight and traveling alone. They would not book her through to another city closer to home so I could drive and get her even though they booked other passengers from her flight, ones we know, to other cities and the final destination. Because of her age she cannot rent a car or hotel room alone and the airline would not assist her nor would they talk to me on the phone. My daughter said "Can you talk to my mom and help me figure this out" and the agent replied "no". My daughter said "I can get a taxi if you can get me a hotel room", the agent said "no".

My husband and an associate had to return early from Denver and had to fly back via Southwest due to scheduling. We paid for a seat plus the upgrade to reserve a specific seat. When I asked to be able to use the unused seat for extra room, you'd think I was asking for a freebie. So instead, I was insulted, treated like a piece of garbage, and moved several times while on the plane. Never again. It wasn't the 150.00 for the seat that they sold for a second time, it was the manner in which I was treated that will keep me away.

As I sit here waiting for someone in customer service to answer the phone, and it's already been 49 mins, why does it take them so long to answer the phone?? The fare has changed twice since I've been waiting, so I guess there won't be any seats left when they do answer, and all I'll have is a dead cell phone. There are still millions of people out of work. Maybe you should be looking to hire half of them to help your company.

As my title states once again Southwest has taken a plane off a route and used it on another leaving the passengers stranded. This is the second time in a year that I have arrived at an airport on a Southwest flight only to have Southwest take my scheduled flight's plane and use it on another route for a plane that had mechanical problems. In both instances I have looked at the redirected flights and both were flying to destinations that appear to be more profitable for Southwest (Dallas Texas and Florida), and/or on flights that had to serve multiple links later in the day. So if you are taking a Southwest flight that terminates in a less profitable market like Sacramento CA, Southwest has no qualms about displacing those customers and letting them waste their time.

On May the second 2015, I booked a flight for my brother ** out of Midland Odessa to Houston Hobby. Date of departure was to be May the 28th from Midland Odessa to Houston Hobby in which a week later, my brother could not attend the flight. I called the airline, Southwest, to report that my brother could not attend the flight on May 28th 2015. They allow me to go ahead and cancel the flight and stated that they will refund my credit card on the 11th of May 2015. However, May the 27th, I called Southwest Airlines for update on crediting my credit card. I was told the process was still in process so I called my credit card company to go ahead and dispute the charges on June the second 2015. So I decided June the seventh 2015 to contact with airline to find out what was the delay. They begin telling me that my brother had call them on May the 30th 2015 and made some other flight arrangement under my credit card.

After flying with Spirit Airlines, Southwest is heaven sent. I'll call in 24 hours for seating or whatever it takes to have good customer service. I welcome one fee and not one nickel fined. Thanks Southwest.

I tried to find out fares for a trip to Ca. but the flight info website would disappear before I could read. Then the site said "Sorry, we're having web site problems.. here's a number." I called that number and after almost 9 minutes I was finally connected to a women that told me she's in cargo, but she'll transfer me. Another wait and finally talking to a women who said she's in baggage but will connect me. After another long wait, my cell phone was faltering so I had to hang up. Trying the web site again it came up with a new number and I spoke to a women who said "Yes, it's down but I'll help." She took my info. and gave me a great fare rate and as it was the lowest for all airlines I booked with my Visa. I was told she would email me the confirmation, etc.

This smelly plane allowed a fool to hold six seats on a full flight!? The attendants were rude and the pilot landed so hard my back and neck are in severe pain! I get smashed in the middle with a cougar next to me spilling her baby's milk all on my arm and legs! Worst flight I ever been on.

Wed 6/3 attempts to purchase on web failed. Attempts to call 1-800-435-9792. Resulted in fast busy. Thu 6/4 attempts to purchase on web failed. 1-800-435-9792 wait starts at 0502 and now 3 hours and counting. There SHOULD be a message on the recording (no thanks for calling and appreciate your patience) but an explanation of what the heck is happening. I do understand SWA has been overwhelmed since announcing their WOW fare sale. No information is what frustrates me. A comment "we are working" and all hands on deck posted Wed. are of little value.

Baggage lost on my return flight. The baggage claim dept. was very uncaring and blamed me for checking in 2 mins late. Other passengers on the same flight who checked in on time didn't have their luggage either. We were in a 9 terminal airport with a two hour clearly told me my 2 minute late check in wasn't the problem! Boy you would have thought the baggage claim rep could have easily figure that out, instead made me feel like a villain.

My flight connecting flight from Atlanta to New York Laguardia first got cancelled on 05/31/15 due to bad weather. The earliest flight they could put me back on was 06/02/15! The flight was from Atlanta to Milwaukee and Milwaukee to Laguardia. Sure enough, the connecting flight to Laguardia has already been delayed by 3 hours and 30 mins. I will in effect be reaching New York (If I am lucky that is), 48 hours late. I used to love flying Southwest, but I have noticed increasing delays and cancellations. I'm going to take my business elsewhere.

On 6-1-15 I had a flight delayed to where I would not get to my final destination which was from LAX to FNT. We stayed the night in LA. It took over 2 hours to get our luggage. The worker, ** was very rude. She rolled her eyes and gave me the wrong number for customer relations. I asked for a supervisor and she told me they were busy. On top of not getting to my destination I had to deal with someone who was totally rude for no reason. I wish I could cancel my future flights with this airline. Already paid for them but won't anymore with this type of service

I very rarely fly Southwest but did yesterday. The two suitcases I had checked were both badly damaged. When I went to file a claim with their baggage claim office, I was in informed that Southwest wasn't responsible for damaged luggage. With nearly two million lifetime miles on United Airlines, nothing like this has happen. It's clear Southwest has earned is reputation as a budget airlines. I'll never fly them again nor will anyone in my company.

Sunday, May 31, direct flight from St Louis to Newark canceled due to weather but a different flight leaving at the same time with a layover flew. Was it really weather or load issues? Being unable to book through the link provided to reschedule for Monday, found out when the call back came through nothing was available until Tuesday mid-morning after a Sunday scheduled flight. Spoke to the customer service manager to rebook asking if my Early Bird would remain in effect for this flight, "Oh yes, no problem" until Monday afternoon and an extremely low boarding priority popped up, more than likely, middle seat. Called back to ask why and answer was, you can upgrade to business select for due to the flight being canceled. So was the Early Bird.

Flights were delayed due to weather and I was patient but when flights resumed the next morning (May 29th) I notified the southwest staff in Dallas that I needed to be on the next flight due to my grandmother's funeral but I was told to step aside because people who had more points than me would be ahead of me. This has been one of the lowest moments of my life dealing with Southwest Airlines.

Dirty, bad customer service. Not good at all. Am really sad and fell not satisfied.

I arrived at Dallas on flight 340 from Phoenix on a reservation I made on Southwest.com. I reserved a car through the southwest website. The problem was the rental car counter closed before my flight was scheduled to arrive. Southwest has disavowed any responsibility with that situation stating they have no control over the rental car company. This is deceiving for two reasons... They allow reservations to be made from their website and they listed the car rental company as a preferred provider. There were no other indications that this was not the case.

I was held up at tsa for 30 minutes. Tsa wasn't effectively moving anyone along. I (and others) got to boarding area 2 minutes before my flight. There was no last call given. Obviously tsa and southwest workers do not work together. The boarding guy was a jerk with a "too bad" attitude. I had to interrogate him to find out my options. Bad experience. I missed Flight 260. 5-28-15 Harlingen.

I purchased tickets online with Southwest Airlines. Two months before I was supposed to fly I did not show for the flight and then they forfeited my money without a refund or reschedule my flight. They should not be able to get away with this. Even if it was posted they should not be able to confiscate all your money that you paid for your ticket. This is bad customer service and highly immoral. The question of legality is still in play here. I paid for a service. I should be able to get a service from this company. I highly urge anyone not to fly Southwest Airlines.

I used to travel with Southwest Airlines at least three times in a year, but unfortunately my last experience was awful. I wanted to travel to my country so Southwest my best choice because it allowed me to have 2 baggage. I decided to have one of them overweight. One of my baggage was 65 instead of 50 and I read the airline's rule that let me to have my overweight till 100 pounds. When I arrived to airport I was late. When they wanted to check my weight I figure out that my other luggage is 54 instead of 50 and I did not have any place in my first luggage. I payed for my overweight but they told me you should pay 75$ more for another luggage just for 4 pounds and because always in my international flight they combine 2 luggage's weight.

Due to SW's policies on a credit, I had to call to book a flight through customer service, rather than booking online. The agent told me they would honor the lowest fare online, but ultimately charged me $87 more for my 3 flights (2 kids and myself). The phones were busy for an entire week every time that I called. (Terrible customer service!) And since they were the only ones who would be able to help, I sent an email. I included a screen shot showing the lower fares, along with my sister's confirmation and pricing that was booked the same day as our flights, and still the airline would not honor the pricing. They have lost a loyal family of customers and will never get our business again, due to the way this and a few other recent incidents have been handled.

On January 21, 2015 we missed our flight from Phoenix. This had never happened in over 40 years of traveling. It was our fault and Southwest's policy is to cancel the return portion of the flight which in our case was 5 weeks away. We had no luck corresponding with the President of the airline. We were asking if the return portion of our flight could be accepted. No luck and no reply from Southwest. I believe they could do a little better. We ended up paying for the same fare twice. We will do our best to avoid Southwest in the future.

I am sorry to say that I will NEVER ride Southwest Airlines again. This is due to a situation that arose while in line waiting to board in which one of your Southwest employees handled a situation in the poorest fashion possible. Boarding passes A 1-30, A 31-60, B 1-30, and B-31-60 had already boarded. Those of us with boarding passes C were beginning to line up. I was carrying a C-3 boarding pass myself, so I headed toward the front of the line between the markers of 1-5. It was there where I experienced some of the poorest examples of human beings I have ever seen. Another older lady and I headed toward the front of the C line, she carrying a C-1 boarding pass and I, as I said, the C-3 boarding pass.

A friend was arriving from California and unfortunately she did not hear my phone message that I would meet her at the baggage pickup area. She only had a carry-on so was not at the baggage pick-up. When all passengers had retrieved their bags I didn't know what to do, so I approached the young woman who was at the late baggage pickup area and she, **, and another woman employee helped me to find my friend. They had her paged to no avail. Finally, I received a cell phone message from my friend. The two employees helped me to retrieve it. She was on the north side of the arrival area. ** accompanied me there until I found my friend. I am 86 years old and can't tell how appreciative I was for ** and the other lady's assistance. They both went above and beyond!

So I was making international flights for 5 people that I had saved for two years. I called a customer service representative to ask her about using my points with a luv voucher. My understanding is that you can't use a luv voucher, I had 100 dollar one, with points. She mistakenly told me I could and wasted 15 minutes trying to use it, retaking my credit card, losing my information. Basically I got a very inexperienced agent or a new one. By the 15 minute mark when she finally realized she couldn't, my points for the airfare increased by 8000 because the cheaper point airfare was gone and she had lost my original one due to her negligence. Of course I called Southwest Customer Relations and spent a considerable amount of time on the phone with them. They proceeded to tell me they couldn't do anything and they wouldn't reimburse me any points. I'm taking my business to another airlines. Adios Southwest.

Flight was delayed repeatedly due to "weather" despite it being clear in both cities and in between. Other airlines had service to the city I was going to as well. They provided no resources, no help as to how I was going to get to my destination. I was on my way to help my daughter have major emergency surgery and may end up missing it due to this airline's incompetence and complete disregard for its paying customers. I will never fly Southwest again.

I had a 5:35 p.m. flight and when I got to the airport, I was told the flight was delayed due to some engine problems. The staff was outstanding, very apologetic, but also very positive and took the time to make this inconvenience a fun time. Thank you, I will always fly with Southwest Airlines.

My biggest complaint is the constant deception. If the plane isn't full and they want to cancel the flight there are sudden mechanical problems. Today there were multiple mechanical problems and the pilot and crew announced that despite a very late departure that all passengers would make their connections except those going to Oakland. We were told that more than once. As I suspected, it was a total lie.

Southwest took our on time flight & gave it to others whose flight had been delayed. Now they are going home but we are delayed two hours. Very very disgusted with Southwest. They didn't even give the courtesy of an explanation. Very very poor customer service.

I fly southwest, and willingly pay a bit more, so I can change my flights and only lose an early boarding pass. So here is my last experience: Booked a flight, however, due to illness, I used the website to cancel and rebook ( a common occurrence due to my health). I knew something was amiss as I saw a charge was made on my receipt...so I called. I was assured that not only was that not a charge but I still had another $40 dollars on my account and the charge was due to having to pay for early bird again.

Not Perfect... but still the Best for Busy Frequent Flyers. We fly Southwest 1 to 2 times per month. They can usually accommodate good flight times for a good price. We rarely fly a different airline due to change fees and add-on fees like luggage, carry-on fees, and now you can't even pre-select your seats without paying! Southwest's pricing HAS increased for many of the areas we fly to, but not all. When you look at their flights, remember to subtract out the $20-$25 per checked piece of luggage that the others charge. And now I just noticed that Frontier Air has a $25 charge for a roll-on / carry-on after your 1 personal item, and minimum $6 charge to select your seats... wow, getting scary!

I was traveling with my 83-yr-old grandma to FL from BWI. They took my grandma in a wheelchair to the gate with her boarding pass & I went to check our bags. The lady was very rude telling me to "read the screen" 2x instead of helping me. I told her "I don't fly often. Can you help me?" Then I didn't have my grandma's pass to check her bags & that was an issue. Luckily they let that go! So I went to the TSA long line to wait & my mom called me from the drop off area that there were 2 people missing from our flight but you couldn't hear any announcements at the TSA area. I talked to one TSA worker taking elderly & people with children out of the security line & told him my grandma is at the gate I need to get to her & my flight. He said "No you have to stay in the regular line!" & even cut me off when I was trying to tell him. So at this point I was panicked & worried.

My son was murdered 1/27/2015 and I'm having a hard time so after I buried my son on 2/5/2015, I cried all day everyday. My fiance and I decided to go on a cruise, so I began to call my sons and grand kids, cousins and friend, and the total of us was 35 that booked a flight to go on the cruise. My cousin was put off the plane because of her oxygen tank, that she had already told Southwest about before making her flight reservation. I ** walked up to check in my luggage on the outside and I was ask for my ID and I handed my ID to the baggage claim person and he took my luggage to the scale and came back and stated my luggage was 61 pounds and I began to remove things out of my luggage into my fiance luggage and my shoes into my carry on bag and I was told that it was okay, and the baggage claim guy took my luggage and I went on to caught my plane to found out I didn't have my ID.

I booked a short low fare trip with Southwest. It was 97.80 San Diego to San Jose, Ca. I canceled the flight and was told I could use the funds toward the purchase of another flight. I recently booked another flight. It was the same trip less than a year and a half later. Now the flight costs 275.00 even though it was booked well in advance. They would not allow me to use the 97.80 toward the flight, telling me "it expired". This next trip will be my last flight on Southwest airlines. From now on, when I go to Vegas I'm using Spirit airlines and when I go to the bay area I'm taking Virgin Atlantic. Both are cheaper than Southwest fares.

desk near Gate20 to ask for Food voucher. I was told by ** (supervisor) to call Cust Relations. I spoke w/ Cust Relations, but was told that airport SW should give it.

I've been reading a ton of bad reviews but wanted to say that we flew to Vegas and back from Milwaukee and both flights were just fine. Was a little nervous that my husband and I wouldn't be able to sit together on the way back but we were able to... The flight attendants were great - just like any other times/airlines I flew. No problems (except at NYNY where we stayed)!

I purchased a Southwest vacation package (air/hotel/car rental) for my 13 year old daughter in which this was her first time travelling. This was a prepaid deal and well-planned on my part, including our daily plans and money allotted while there in Florida. We went to pick up the car at Hertz counter and was denied the purchase, stating that they don't accept prepaid debit cards or debit cards, period. I said, "My card is from a reputable bank," (Chase Bank with Visa logo) and that "You all took my payment. Then what am I suppose to do? I've flown thousands of miles and expected to get a car according to my contract."

I was flying out Dallas Love Field into St. Louis on April 20, 2015. My original flight was at 3:40 PM and to land in St.Louis at 5:25 pm. I arrived at Love Field at 1:15 pm. My boarding pass state "Proceed to Gate for Boarding position." I fly enough to know that I have never seen this before. I did just that. I went to gate 16 and the fat crew member "rude" says "Oh you're on stand by." I kept asking her how I could be on Standby and I purchase my tickets in advance and I arrived at the airport more than two and 1/2 hours before my flight. She kept ignoring me. I missed the first flight because she thought I was a stand by passenger. But never really looked at the pass in my hand, and then she sent me to gate 18 leaving at 5:30 pm.

After flying from Oakland to Santa Ana, then from Ontario to Oakland, April 2015, here are my recommendations: Give a lot more info about the airline rules & what to expect at the airport. Frequent flyers know it all but some of us do not; such as if our bags may not go on if we check in 45 mins before the flight. TSA rules should be indicated at all areas, including the ticket counters, so we can prepare. The line up method should have clear instructions posted around. Announce boarding loudly throughout the terminal; I was in a restroom in Oakland, heard my name called - all had boarded 25 mins before flight.

Booked round trip fare for 3 (CAK to FLL). Wanted to change return flight for all 3, nothing available. Was told we could get new 1 way tickets for later date & save existing for future travel. That's what we did. Tried to use today 4/17/2015 - was told after 3 attempts they expired. I never received notice of this. Was told was my responsibility to keep up with & I forfeited my funds. How can I keep up with something I never knew. We feel taken. Bad business practice.

On 4/16/15 SW Airlines made my life miserable. Houston flight was delayed for two hours with no options given to passengers then my connecting flight for 9 pm was also delayed for another 2 hours resulting in me being stranded at the airport in Sacramento as I could not rent a car at MN. My flight landed way beyond me in Sacramento. I will never fly this airline again.

I walked up to check my bags and received message to talk with customer service. The 2 agents nonchalantly told me flight was cancelled. No apology or explanation, just said putting me on next flight. I had a great boarding pass number and ended up much further back in the line. Again I apologize for inconvenience. I have never had good customer service but had to use Southwest since it's a government contracted carrier.

This airline never ceases to amaze me. More than once I have volunteered to be bumped and have always been treated great! My luggage is never lost. I purchased a drink on the last flight and the FA forgot to charge me. When I went to pay, she said "don't worry about it. I put it in as a coupon anyway". I have never had an unfriendly FA or pilot for that matter. The pilots are usually standing and saying "thank you" when we are getting off the plane. I love the fact that I can change my flight as needed and just pay the difference without being charged a change fee. I will not fly any other airline. Kudos to you guys!

I made flight reservations June 6th 2014 for myself and my daughter on confirmation ** for November 27th 2014 from Pittsburgh PA to Orlando Fl. Due to a family emergency, I had to cancel the flight and request a travel credit in the original amount of $586 in September of 2014. When I spoke to the Southwest Airlines Customer Service rep to ask what my options were for reusing the travel credit, I was told by the Customer Service rep that as long as I made my flight reservations before June 6th of 2015, I could reuse the travel credit. I asked if the new flight would have to be scheduled before June 6th 2015, and she said no, as long as I made my reservation before June 6th I could apply the travel credit to the new flight since I have to pay for the flights at the time of reservation.

BEWARE TICKET CREDIT IS FROM TIME OF PURCHASE NOT TIME OF CANCELLATION. So if you book 2-6 months early and have to cancel at the last minute your credit is not good for a year!!! No one buys a ticket ahead of time and cancels the next day. This is a bad program. I will not use SWA in the future. Called to check on how to use a ticket credit for a flight cancellation. Today is April 8. I cancelled the flight last May 31, 10 months ago. The credit was for 1 year. Unfortunately I bought the ticket March 23rd. Their policy as stated by their rep was that their financial department only allows 1 yr from date of purchase due to tax rules and liability. This is a line of you know what. I am in the finance and tax field and aviation. This is completely bogus. Just another way SW steals your money.

Flight number 3398 on April 5, 2015 coming from Denver to Baltimore. 4 hours of my life I can never get back. I received a notification of a 25 minute delay early in the day. When I got to the airport, the plane had a 55 minute delay. I was traveling wit my two kids under 10 years old. We would probably not be getting home until midnight at this point. Ok fine. We finally boarded and had to wait some more. So glad I paid for the early bird check-in. Otherwise me and my kids would have been separated on the flight. We're finally moving and I'm getting ready to get off my cell phone and put it in airplane mode when one flight attendant (an Asian man) comes by and rudely says, "you need to get off the phone... muah muah love you bye bye."

I had the worst service on my flight yesterday. I'm a single mother that had to fly with my almost 2 year old and the flight attendant was so rude that I made a complaint and requested a refund only to be told "No refund, but we'll speak to the flight attendant." I paid $150 for a flight that I felt completely uncomfortable on. The flight attendant ignored me and my daughter then told me how nasty and disgusting it was for me to place her diaper (that wasn't even full of pee) on their tray table EVEN THOUGH it was on top of napkins. Plus she ignored and passed me TWICE when I was trying to throw it away. She was so rude throughout the flight. I was hold because it was a "wanna get away" ticket, they wouldn't refund me at all since its a cheaper flight! I'll NEVER fly Southwest again and I will be spreading it around to social media and news teams!

I didn't received a letter or email from Southwest Airlines about my miles/points and all of them have been taken. They removed my points and miles without notifying me. They claim to have sent an email but could not produce it. I flew for 2 yrs at twice a month I was in the A-list. I could of flown with their competitor and chose not you. I have paid over $20,000 in flights within 2 years and this is how they treat their A list customers.

Myself and my 8 year old got very sick while in Fort Lauderdale and tried to fly back home to Chicago a few hours early. The customer service rep was very rude and said they would not allow us to fly home early even if there was three seats open and an 8 year old being sick is given no allowances. He then said, "I'm going to make sure I write in your reservation that if you go to the airport and ask to go standby, you are denied!" What a horrendous reaction to a sick child trying to get home. I will never use this airline again. They have no conscience.

On January 16, 2015 I was flying home from Oahu and had a layover in Milwaukee, WI. At 4:15 PM., we arrived from SEA on Flight 3851 at Gate 24 (or possibly 14). My connecting flight was #512 leaving for BWI at 6:30 PM. After disembarking I casually strolled through the airport. When I stopped for something to eat, I discovered my wallet was missing, and surmised that it was still in the airplane. (Of course I realized the ramifications of losing all my ID's, credit cards, and cash while traveling). I hurried back to the gate, only to find the door was shut in preparation for taxiing. A male Southwest gate attendant, **, went through the ramp and reopened the plane, and retrieved my wallet for me. I want to thank him publicly for coming to my rescue in spite of possible complications with Southwest schedules.