1000+ Southwest Airlines Reviews

Page 13 Reviews 2036 - 2236

KatherineKings Park, NY

Reviewed April 5, 2007

Elderly parent flagged for cognitive impairement and whelled to gate. Never made it to destination.Told headcount done and they left her on the plane w/o transferringher. Called when she was told to get off and she said she was in the wrong city. Customer service said Oh well.... call tomorrow during normal business hrs.Nothing we can do. She was left in a baggage claim for hours and hours.

I am not mad I am disappointed with this company because if their headcount isnt taken seriously -when is the next person sliping byu their staff to do do god knows what ... Serious security issue. Did I mention my parent was issued both boarding passes for the two legs of trip and they failed to notice she was missing onthe second half?

Disappointed and disgusted traveler

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TylerSalt Lake City, UT

Reviewed Oct. 15, 2006

I was unjustly forced to check my fragile souvineer that I, being 14 years of age had sworked incredibly hard to save for. This ruined my potentially fun vacation for me. I will never in the rest of my life fly with this pathetic airline again, even if it means not flying. I will encourage everyone and anyone I know to do thew same. Southwest airlines should force thier unintelligent baggage crew to reevaluate their system and learn to use common sense in moving peoples property.

My $9.75 chinatown authentic model sword was mutilated, being snapped in half numerous times. this caused me emotional damage.

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RalphAlbany, OR

Reviewed Sept. 5, 2006

My airline ticket was printed with my nickname Rolf instead of my legal name Ralph because my wife ordered our tickets and used my nickname. I asked an agent by phone a week in advance to make a change when I finally noticed it, and she said she fixed it. It wasn't fixed when I printed my Eticket. I asked an agent at the counter at Southwest Airlines at the Reno Airport to fix it, showed her my driver's license with my legal name Ralph, and my business card with my business name Rolf, and I soon learned that she tagged me for special security risk and I was scanned and questioned, sent through extra security, and all my bagged, checked and carry on, was gone through thoroughly, tagged, checked for explosives, run for chemicals, etc.

I was treated like a criminal. So some stupid agent at Southwest Airlines created for me long delays and personal humiation because some other agent failed to fix my name after I called a week in advance to fix the problem of the nickname and she said it was fixed, but obviously it wasn't due to the incompetence of airline employees who can't get it right and don't know what's happening and they should both be fired for stupidity and utter incompetence.

I was searched, delayed, and treated like a criminal by security after Southwest Airlines employees messed up their responsibilities.

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RoyWilliamsville, NY

Reviewed July 18, 2006

Luggage and the contents were left on luggage carts in an open area next to the aircraft in a driving rain storm. The eigth pieces of luggage and all contents were soaked.

HAZMAT crews arrived in the baggage claim area arrived fearing the leaking baggage was hazardous spilled material.

The liquid was just water.

Recently purchased items were damaged beyond repair. Memrobilia was damage and lost forever. We retained receipts in most cases. All clothing was soaked. Some clothing is stained beyond repair.

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StaceyChenoa, IL

Reviewed May 5, 2006

I am actually sending a complaint for a friend of mine. He flies multiple times a week mostly through Southwest.The Flight itself is usually good, but lately their customer relation is horrible. I have a problem with the way they dont stick to their polocies.

They have a 2 carryon limit, but people abuse it all the time and the ones who end up suffering the consequences get treated unfairly. The last flight he took, he boarded close to last, he had a gift for his nephew, a gas a remote control car that cost upwards of 400 dollars. It fit right under the seat, but because proir passengers took 3-4 bags each they made him check it. No big deal, but they had no tag to let them know it was fragile and it got damaged.

When he picked his bags up it was crushed, they didnt do anything about it and I think it is bad customer relations. They should apply the rules to everyone to make it fair.Needless to say I doubt he will fly them again. They are so big they dont care about one customer, even if he spends thousands a month.

His company regularly uses Southwest to fly it employees to different customers because of the low pricing.You know what surprised me the most of this whole thing, the gar my friend had is nitrus powered, he tested it to make sure it worked and then emptied the gas out, but they allowed him to take it through the first tme on the plane. Wouldnt that be considered an explosive possibilty?Maybe I am wrong, just a thought!!

The car is so srushed it cant be fixed, we had to purchase a new one, so far nothing from Southwest appologizing for this or anything of the sort

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RickSilver Spring, MD

Reviewed April 7, 2006

This is a complaint that is probably long overdue. SW has an 'open seating' policy which is not that bad, but what it forces people to do in the waiting area is problematic.

On at least two instances, one involving me, arguments broke out as to who was ahead of whom, whether or not a bag holds a place in line or not, whether seats are part of the line and its becoming comical but a some point there's going to be a real serious fist fight over this. The open seating policy is illusory; its just a way SW has devised to pack their flight.

What I suggest is that SW publish some 'rules of the line' or monitor whats going on in their waiting areas. A simple sign would go a long way to avoiding these unpleasant situations and would increase passenger satisfaction. Something like Stay with your bag while in line or DO NOT LINE JUMP or NO BUTTING IN LINE or BE COURTEOUS, ASK IF YOU ARE NOT SURE IF SOMEONE IS AHEAD OF YOU ASK! signs along those lines would at least give people some guidance in the waiting area and discourage the people making up their own rules.

SW has good potential with its air service if it just starts caring a little more about passengers before they board.

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