Southwest Airlines Reviews

Recently traveled on Southwest since they added assigned seating. We received assigned seating when we checked in. They put my 4 year old sitting by himself. When I asked if they could fix it they told me since I didn’t pay for an upgraded seat selection they couldn’t help me out. I asked them if Southwest was ok with a 4 year old sitting by himself. They wouldn’t answer the question. I have been flying Southwest for years and all these changes this is the last time I will fly Southwest.

So here is the problem. Conventional wisdom says, load planes from back to front. Unfortunately, customers put their bags in the front of the plane while they are sitting in the back. So, we are Southwest preferred members with row 10, but we were group 5. This loading procedure caused us and everyone else in the front to not have place for our bags. Even though we paid for these seats and are preferred members. Then the stewards are rude when you have a suggestion, acting as if we are in the wrong. It is time for companies and their employees to actually listen to common sense and just apologize when seemingly smart people make stupid mistakes.

Absolute horrible. They leave tons of seats wide open and cram everybody else together. Flight attendant are rude. Flying from Oklahoma City to Phoenix with a half empty flight and everybody cramped together.

Southwest needs to review their new boarding policy. I just traveled with Southwest a few days ago and paid extra to sit in row 8 but when I boarded in group 6 we had to store our bags in row 11. This was highly frustrating when deplaning. Allow the people who pay extra to sit forward of the exit rows to board first so they have access to the front overhead bins. It only makes sense. Do better Southwest or ask your customers for suggestions.

I have flown Southwest Airlines for years. They have turned what I loved about an airline to what I loathe about an airline. 1. Jacking prices. 2. You have to pay for priority seating just to get an overhead space for your tiny bag above your head. If you don’t get on first then good luck getting overhead space where you sit. No one is manning it. No more first come first seats but your bags are first come first serve.

My son was booked on a Friday early evening SWA flight out of Cincinnati only to arrive at airport to be told he was rebooked on a flight leaving the next day. SWA provided no notification of itinerary change or explanation. The SWA website did not show any flight delays. He was one of 12 passengers at the ticket counter affected by this random change. He needlessly incurred $80 in Uber fees to/from the airport. Worse yet, SWA did not officially cancel the flight, so travel insurance will not cover the disruption or reimburse extra costs.

SWA new policy has cost them efficiency. The boarding process is slow. No longer for a business savvy traveler who could opt in for early check on and pay for convenience, you are now relegated to a cattle car mentality. Jammed into extra small seats and windows not required to be open for takeoff and landing. It is the last time I will fly this airline until they replace their poor boarding and seating process. In the meantime I will donate my accumulated mileage to someone willing to put up with the inconvenience and poor value for the money. Very disappointing for a company who used to lead the way in air travel.

I have flown ONLY SOUTHWEST AIR since I was 16. I am now 70. I’ve also held their credit card for many years. I have only had two delays in all that time, and they made it up in the air. Customer Service was Amazing from ticketing to flight attendant! UNTIL this last flight. I flew from Las Vegas to Kona, Hawaii. Customer service was horrific from beginning to end. TSA agents all very rude. I had to change my flight and return two days early. In Las Vegas I had an issue with my real ID because I couldn’t obtain one before I left. I had to fill out paperwork and pay $45, which I expected. But the email never came through proving that I paid, which is why I had to pay twice. I actually did it three times but it only was charged twice. When I did it the third time I decided to take a screenshot of the payment App approved. Then he let me go through with that. Not so lucky in Kona. That’s where I changed my ticket to return early.

We have flown twice with Southwest in the last three weeks and things have not been good. There is no flexibility, many flights are delayed or the time between connecting flights is so tight that it can only be done without a food or bathroom break. We have been extremely disappointed with their new assigned seat. SWA credit card holders are given a “perk” of boarding no later than group 5 but it is ALWAYS group 5 and you better plan on boarding pretty much at the end. Not many people left for group 6 and beyond.

Worst company ever. 20 min delay for boarding. 1 hr wait before taking off. Never use this company again. Quality is terrible, staff is rude, service is not up to the standard of the competition. Which is already low.

I am very unhappy with Southwest's new rules and programs. I can no longer get flight credits and I have LOST old flight credits. I was told before the changes that these would not expire. I've been a loyal customer for years, have a SW credit card and have amassed quite a few frequent flyer points. I plan on using the points and closing my credit card (the annual fee has doubled). Also, their prices are no longer less expensive than other airlines. Goodbye, Southwest.

I have a $500 dollar credit and it ends on June 8, but I need to fly on June.13. I have been told that I have to wait until June 8th to ask to extend these credits. 5 days????

I have been a loyal customer, SE visa cardholder, and frequent flyer with SW, that is until today. I am done with them. Their new policy of charging for everything has made flying with them much more expensive. They started out and did very well marketing themselves and a low cost airline. The new CEO has ruined the company. I tried to book a flight on the APP and it is messy. They were suppose to assign us seats 48 hrs. in advance of the flight but that did not happen. Instead, it cost me 161$ to get seats, and still tonight on leg of our trip they don't have any seats left and one member of our group may not get on the plane. We are trying to go from Denver to San Antonio to witness the graduation of our youngest son from The US Airforce Basic Training at Lackland Air Force Base. Thanks a lot Southwest for making it so hard to do that. As I said up top, I am done with you. Divorce will be made final soon.

I have to update the review from one star to five. I contacted Southwest and within a week the matter was resolved to my satisfaction.

I have a been an avid SW customer for the last 4 years boasting about their customer support and perks as both a standard flyer and A list. However...the last year and a half this airline had been majorly disappointing. From delays on almost all flights, to rude airline staff, to their seating changes I am not sure how much longer I'll be committed to SW.

Tuesday, Feb 17, 2026 — LAS to BUR. Our flight was scheduled for 1 PM and has now been delayed to 8 PM, with the possibility of even more delays. We’ve received no explanation. If weather is the issue, I understand that safety comes first — but passengers shouldn’t be left stranded without support. Being stuck in the airport for hours is already stressful, and the cost of airport food, water, and snacks is unreasonable, especially for travelers with limited funds. Southwest has offered no vouchers, no assistance, and no acknowledgment of the hardship this causes. Even basic drinking water is difficult to access, and airport water dispensers aren’t exactly the most sanitary option.

Southwest Airlines used to be absolutely the best in my opinion. Used to. This new system of assigned seating and boarding is absolute garbage. I got my seats assigned after check-in and I’m pissed. I had my preferences for an aisle seat set up on my profile for a very long time and ended up with a window seat for my second flight which is about the most uncomfortable thing imaginable for me since im fairly broad shouldered, which is why I prefer the aisle. Anyways, I attempt to change my seats and I see several “standard” aisle seats available, but I can’t select them.

Bought the Priority level extra legroom. Checked my bags then told backpack has to go under seat! Well that was wasted money as your new policy of charging for bags is forcing carry ons!

Changes…Don’t forget to read the fine print! My family and I were loyal Southwest flyers for over 3 decades because they offered great value. They stood by, had great customer service, and rewarded loyalty. No more since the change in leadership. Southwest Airlines has become like every other corporate money grab…But they’re still spouting the same marketing campaigns.

I have over 15000 points with Southwest I have flow. With them for years, never again, they can have their points. The flight attendants have been given a little power with their new policies. They are absolutely the worst! Not friendly, horrible, they lie and say full flight so everyone is on top of each other and if there are seats further back you're not allowed to use them

Traveled from Nashville to St Louis and both times the flights were late. With the new boarding process, I am in row four, but I had to place my bag back around row 10. Horrible boarding process compared to prior system!

While I appreciate the quick service and partnering with Expedia, did not get a full refund even with a literal death in the immediate family being the reason for cancelling flight well in advance. 1 extra star given for at least giving partial credit to use within 6 months.

Mobility challenged using Great Dane service dog. Rude and cruel desk agents when presenting FDOT document at both ends. Constant ADA violations ie. “must buy extra seat”, “dog too big to fly” comments. On return flight we were 3hrs. early and had to wait with no seating while getting harassed at desk by 2 agents. Even with digital BP, correct paperwork, and a supervisor’s approval in hour into the situation we still had 5 min. to clear TSA/concourse before flight boarding time. Fell 2x’s from rushing, injured, got no compassion. Disgusting! Hidden rules, untrained employees, lack of respect of disabled persons, service dogs, and their assistants.

If I wanted to fly Frontier style, I would book it through them. Group boarding has passengers standing in among seated passengers. In our case we stood in group one for 30 minutes while passengers disembarked and we waited for the flight crew. All that for a $500 one way ticket.

Their new CEO needs to be fired. What in the world were they thinking when they took literally everything that was good about Southwest (low prices & convenient boarding, especially for frequent fliers) and bastardized it. It’s basically the same as traveling Spirit Airlines, just more expensive. Changing to Delta & American because at least there we can fly internationally with our points.

Horrible. At the airport here in fort Lauderdale, flight is delayed and I'm concerned me and my child will miss our connection flight in Dallas. Those working here at the counters for Southwest are rude and unhelpful. I'm a patient person, I'm a kind person, I understand things happen. However what I don't appreciate is being treated like an inconvenience by those working behind the counter. It's not hard to demonstrate the bare minimum of customer service. I approached the counter to get ahead of the missed connection as I have a young child and have been stuck waiting at the airport for over 4 hours already. They responded by ignoring me. Why are we treated like pains in the butt when we pay outrageous costs and deal with so many inconveniences to fly? It's disturbing and their customer service needs a serious overhaul.

The elimination of open seating. Definitely not a fan. The ability to pay just a little more to early board and choose the best seat was a huge plus for me flying on Southwest. And now that capability has completely gone away. Definitely not a fan.

Very rude agent at gate yelled at me, saying I had too many personal items and told me I had to do something with my wallet because it was too many items (my wallet the size of my hand that was in my hand to retrieve my boarding pass, my carry-on and my purse! She chased me down, yelling at me like I was a child!! The lady in front of me had 4. I’ll never fly with them again!!!

Garbage changes going after the almighty dollar! Super sad for a once amazing company to go to crap! Just switched to a Delta card for earning miles😁😂🤣

I injured a rib on a ski trip and couldn’t lift anything or move without pain. I asked the customer service folks at the desk if I could move closer to my partner so she could help me with my gear or even move to another seat so I didn’t have to sit in a middle seat. At the first airport in Steamboat, the Southwest employee was wonderful and moved us without charge to some open seats. And said that company policy allowed people to move if they had a disability, which I did due to a potential broken rib. The employees in Denver were the absolute worst and just said they couldn’t do anything without charging both me and my partner even though 40% of the flight was open. They could have moved us to the back of the plane and inconvenienced no one. So basically southwest sucks and is expensive without any of the benefits. Except for that one employee who is a wonderful human!

Bought Southwest gift card for a friend. He went to use it for checked luggage coaster. Denied by customer service representative saying it only good for booking flights. He then tried to use it for upgrading to the next class of service. Was told no. Could not use it for that either. SO I Do Not recommend ever buying a southwest gift card. This airline is going to end up in the same situation that spirit got themselves into that being A failing airline soon to be non existent.

The new boarding program with assigned seats has turned SWA into American Airlines with no first class upgrade possibilities and worse snacks. 21 years of flying SWA on their frequent flyer program and yet I boarded in the last 40-50 people (zone 5) and they do not encourage people to put their bags in the bin at their row. The boarding line was literally out the door into the terminal as people scanned in, it took over a half hour to board. SWA has basically told their frequent travelers to go elsewhere, there is nothing different any longer. At least I can get more international miles built up on delta now.

We do not fly a lot, but have made 4 flights in the last 2 years. Of these, 3 of 4 were substantially delayed. THIS IS RIDICULOUS!! Customer service was extremely unhelpful. They refused to check other airlines for flights to get us where we needed to go around the same time. Instead, we were offered a refund. HOW DOES THAT GET US WHERE WE NEED TO BE? When I asked to speak with a supervisor, I was told that they do not have any. WHAT? I will NEVER fly Southwest again. I also intend to write our US representatives and the FAA to complain.

Southwest.com is now charging for baggage and flights have gone up. Not just now. Now they changed their boarding prices and rate you 1-8 based on how much more extra you're willing to pay for your seat. Then you pay extra for your seat and by time you board you have to put your carry on bag 3-4 rows back, which makes it difficult to get and back track to your seat area when deplaning. Just ridiculous process.

The prices are increasing as the customer service is decreasing. The male flight attendants are rude. I encountered one on a flight to Phoenix and another on the flight to Dallas. Another encounter is when they caused me to miss my connection and act like it wasn’t their fault. One plane was in the air while the connecting flight was taking off. All I got was, as long as it doesn’t involve the weather, it’s not on us. Please be careful how you handle people. I happen to be a travel agent. That’s not good for business. SMH It’s becoming a boujee Spirit Airlines.

Southwest changes are getting to be maddening. Looking at flight times between MSP and PHX there are no non-stop flights from April through at September. This is outrageous. Assigned seats and bag fees. After over 10 years of flying Southwest where passengers were considered first as an A+ preferred , Million point plus reward member, and a bi-weekly flyer, I think it is time to find a different airline.

Had a bad experience with a customer service rep originally on 1/26/26, then tonight on 1/28/27, had a great experience with a lady named Marita. Super informative, so nice and had great customer service. If you get her while calling, she will give you the best experience. Southwest needs more reps like Marita!!

Gate crew harassing to customers. On the fourth leg of Southwest flights they would not let me on the plane with the same carryon items of the 3 previous flights. This was in Baltimore. I will never fly this airline again. Do yourself a favor and avoid Southwest.

Damaged checked baggage claims are only done at airport within 24 hours. The online service is no more because per customer service on phone it was all fraud. I offered to send pictures or a video or live stream but she kept repeating policy like a robot. Southwest doesn’t care about its loyal customers. I’m disappointed in all the changes. The heart is no more. If you fly southwest bring a carryon only otherwise you’re left with expensive useless luggage. I used Samsonite hard side luggage and it’s destroyed.

Cancelled flight 3 hrs before takeoff, no weather at departure location or final location. Says they can’t get us home for 48 hours. They claim “weather” so they don’t have to give travel vouchers. Not a single representative of their company has been even slightly helpful.

My wife and I want to express the exceptional service that was provided by flight attendant Tierra on Flt 3401 on 8 January 2026 from San to Mco. You made to 4+ hour flight pleasant. Keep providing exceptional service to us customers.

I flew from Chicago O’Hare to Washington D.C. on 1-13-2026. A nice flight until I started looking for my luggage. Southwest lost it. I have no clothes, no meds and no money. I came to Washington D.C. to visit my sick sister. I have called several times and Southwest just didn’t seem to care. It may not be a big deal to you, but it is to me! I am a senior who lives off of social security only. I don’t have a lot of money to replace my items. Southwest I’m deeply flabbergasted that no one cares at Southwest.

Traveling from Orlando to Indianapolis. The person scanning the tickets was really rude and threatened me with calling security. This person has really issues and thinks that with the little power she has can threaten people with calling security and not allowing you to board the plane just because she feels like it. It's sad that Southwest hires people with low self-esteem that the little power they have is used to threaten and yell at people.

Absolute horrible Service, they had a glitch in system with app and almost trapped me in another country. System would not check me in, let me pay for my luggage and I almost was not able to board because of the plane was such a full flight. Had This booking paid for in advance for over 4 months with travel agent. Customer service hung up as soon as husband was able to get through after an hour and half wait on phone.. Then they delay connecting flight for no weather reason or explanation in St Louis.. hTey have become a horrible airline to use.. I’d rather pay more and have reliability than to take risks from an insufficient company.

I fly a lot every year and this was my first time flying with Southwest. I typically fly with American and United. This will also be my last time flying with Southwest. Never again. Their staff all follows different rules in each airport, what was okay in one airport is not okay in another airport. I had bought an item in the airport and as we were boarding the gate guy did not like that I had two personal items. I said “this is my personal item and this is a gift I just bought.” The item was small and easy to shove under the seat. He said “well you can’t bring both on with you, one needs to go in the other bag. It’s a full flight today.” Which first of all it wasn’t a full flight that was a lie as I saw at least two open seats, second of all people buy stuff in airports all the time. NEVER been an issue in my 30 years of flying.

Per instruction by my niece, I retrieved today her Apple AirPods 4 which she lost on the Southwest pre departure area bound for O’hare yesterday. The staff at the Baggage Claim office was very rude, condescending, and talking down on me (around 7 am). She did not allow me to charge the AirPods. I was not enough for her that my niece was able to identify the AirPod through Messenger video. Even if my niece was able to detect thru her iPhone that her AirPods were removed from the case by me, the staff did not think this was sufficient proof that my niece owns the AirPods.

My wife and I flew from Tucson, AZ to San Diego, CA on New Year's day to attend the Holiday Bowl on 1/2/2026. Our flight departed Tucson at 9:05 AM, approximately one hour later we were near the San Diego airport when the pilots were instructed by the San Diego flight tower to turn around and return to Tucson International Airport, where we remained for several hours until we were placed on a diverted flight and made the hour trip again to San Diego, finally landing and exiting the plane.

Last year I had to cancel my vacation to Hawaii because of a hotel mix-up and thus had to cancel the flights for my family as well. Upon canceling the flights in June, 2025, I wasn't aware that Southwest had just changed their flight credit policy which states that any flight changes after May 28, 2025 would have a 1-year expiration date and new flight has to be on or before the expiration date. That part wasn't made clear. I thought that I only needed to make the reservation on or before that date to fly whenever.

Very poor customer service from Karen at Southwest in Tampa international Airport-employee number **. She was rude, unprofessional, and had a nasty attitude, making the experience very unpleasant. This behavior is unacceptable and reflects badly on the company.

Our family travels a lot and on Southwest. I'm an A-list member and invest a lot into them. The crew on the recent flight to Vegas was very rude. We have a family of 3 young kids and we were trying to get seated and kept pushing us to hurry and also one of them was mad when we asked to take the seat she was waiting on. They are getting worse with customer interactions. 01/02/2026 flight WN1440 1:10.

We traveled with our Doona carseat/stroller combo in our $100+ padded bag and have flown with this with multiple other airlines with no issues. Our first experience with Southwest they damaged the wheel and completely broke off one of the locks and damaged our luggage which has never happened with any other airline before. They are refusing to cover any damages. We will not be traveling with Southwest again.

We were flying from Orlando to Kansas City 12/30/25 flight WN3600 and there were 30 pre boarders maybe 8 of them matched to have one elder or handicap per person. Many walked on as a group 1 special needs to 8 people. The rest were part of groups with no handicap. As people that paid 50$ each to get a 1-15 boarding to have that happen is ridiculous. People took advantage of the policy and that is wrong for those who pay for earlier boarding. Wanted to share because it’s just wrong to allow that to happen. Staff on plane was wonderful. I am leading this review to the boarding issue.

Just the worst experience ever with Southwest Airlines. It’s sad because I’ve been sitting at the airport for 4 hours with several cancellations. Was specifically told on the phone by a customer representative that I could board at the same time with 12yrs old. Got a stinky attitude from the short lady at check-in after telling me to check in and remembered she’s had a bad day and started pulling strings on me for no particular reason.

I have flown Southwest for years and have been extremely happy. They have always offered excellent customer service. Today however I flew out of Nashville to Jacksonville on flight 850 on December 28th at 7:45 AM and had a very rude flight attendant. We had our small pet with us and when he slightly whimpered on take off she asked what I could do to stop it and that it would disrupt the safety information. My entire row looked at me shocked and said they didn't even hear the dog. She was also very rude while serving drinks to the flight.

Wheel chair assistance is inefficient. Waiting for an hour to take to gate. Several inform people giving up and walking. Staff is courteous but there are not enough of them to accommodate the wheelchair passengers.

We had a trip from Miami to Detroit that got cancelled and next available trip is tomorrow, we are inquiring hotel, taxi, parking for our car in Michigan and the cost keep adding on us. This is not a fault of us especially that Delta and other airlines (other than Southwest) are flying to Detroit. The southwest customer service after 1 hour and 40 min. Wait they said, "We do not compensate and we do not guarantee tomorrow’s trip." They are claiming weather related but if others are flying then weather is not really an issue. I do not recommend southwest.

Flight from BWI to FLL to catch Celebrity cruises for birthday cruise 12/12/ thru 12/22. Land at FLL and no bags. Told will be on next flight from BWI. Did not happen. Told I can pick up bag when I return from cruise on 22nd. That was great except no clothes for cruise. SW will reimburse up to $500.00 by showing receipts. Waste of my time. Board Celebrity and note problem and provide complete wardrobe at no charge. That's customer service. Return from cruise and receive LUV $150. voucher for future flight. WOW!!!

I was on Flight 1427 from Boston to Denver on December 24, 2025. After asking about our arrival time, I had a brief conversation with a flight attendant named Roxy and politely asked where she was based. She replied, “It’s none of your business.” The response was unnecessarily rude. I then asked to speak with a crew supervisor and was told there was no supervisor available on the flight, leaving no way to address the issue onboard. This interaction reflected poorly on the airline’s customer service and professionalism. Basic courtesy and an escalation option should not be this hard to find.

From SNA to Vegas flight on December 24th. If I could give zero, I would. At the time of of boarding they called the group, and we stayed in line as the sign says. One passenger behind me said because his seat is in front of me he should go before me. I asked it goes by the group as the sign says. Southwest staff took us out of line. I asked again, I am simply asking how do I know which passenger has a seat before me and where should I stay except just waiting in the line per group as the sign says. The staff were absolutely rude and said "the answer is you can't go with this flight". He easily got our boarding pass and didn't let us go. He changed with next flight. They never answered how each passenger should know about another passenger seat numbers, if this their requirement of staying in line unlike just waiting as a group. They made us to fly with next flight. They did NOT give us our suitcase.

Southwest USED TO BE an AMAZING airline and the only one I would fly!! Recent changes make it a HUGE NIGHTMARE!! GONE are lower rates, accommodating staff and adding the herd mentality along with added fees! Greed wins again! I bet Herb Kelleher comes to haunt them! SHAME ON SOUTHWEST AIRLINES!!

Found myself hysterical when I find out my sister, who is in a wheelchair, missed a connecting flight. Later we learned wheelchair service left her in the gate that was originally going to be used for the connecting flight, but no-one came by to move her to the right gate when it was changed. Big fiasco and an ordeal to find out where they put her (which flight) and where she was headed. In the meantime, I got great customer support from Sylvia ** at the 800#. She did all she could to help and treated me with compassion and patience. Kudos to Sylvia for caring. Triple thumbs down to SW gate & wheelchair services for abandoning my sister at the airport and not ensuring she was boarded on the booked connection.

Absolutely a horrible airline. We use to fly Southwest all the time but with their recent policy changes they have only gotten worse. Current flight delayed by over an hour because they didn't schedule enough staff for the flight. We will spend a little more and fly United from now on.

I will NEVER fly with Southwest again if I can help. It's a company full of liars. We were flying for the first time with our five month old to see family for Christmas. Our flight got delayed in Colorado Springs for 3 hours, and we never were given any truthful updates - the pilot didn't even tell us we were landing in Colorado Springs, he just said "final descent"; then we land and he tell us that he says we're just going to "refuel", then it's "we're second in line for take off", then it's "we've been cleared for takeoff" but we don't takeoff for almost a full hour. Then we get to Denver and since we missed our connection we get automatically rebooked to a flight at 1:30, which gets pushed to 4:30.

This review is for customer service. No one ever picks up. Robot said I had a twenty minute hold. Was over a hour and 20 mins. No one picked up. Geneva told me military doesn't get charged for bags or change of flight but yet my son did.

12/19/2025. I am writing to express my deep disappointment with the service I received on my recent Southwest Airlines trip from San Jose to Washington, DC, with a connection in Las Vegas. My original flight from San Jose was scheduled to depart at 9:10 PM and was delayed until 10:10 PM. I understand that delays can happen, especially during busy travel seasons, and I was patient and understanding. However, once we boarded the plane, we remained seated for more than one additional hour without taking off, with very little communication about what was happening. Because of this delay, I missed my connecting flight in Las Vegas. While in Las Vegas, I received a message saying I had been rebooked on a flight at 8:25 AM, instead of my original 11:10 PM connection. This resulted in an eight-hour overnight wait at the airport.

Contacted airline to make reservation. Had researched flights prior. Agent receptive, line went dead when put on hold after quoting flight costs. Recalled, new agent. Again shortly line went dead when they put me on hold. Recalled, new agent. Began again to make reservation and discovered flight cost had increased from original quote. Discussed change with agent. Put on hold, line went dead. Recalled for fourth time and discussed previous calls and cost increase. Agent able to make reservation finally and find notes of previous call. This person was wonderful. Southwest agents need to make great notes and system should save based on time original information.

So since May of 2025 Southwest Airlines no longer offers bags fly free. Ok fair enough. I understand everyone fighting for profits however I picked a choice fare certainly not the cheapest to Kansas City to LAX and back for 2. I paid $115 there and back for checked baggage for a total of $1145 for bags and airfare so not a cheap trip. I get to the airport in LA to return home. Not only do I have to pay for my checked bags, I have to enter the information into a kiosk, printed the bag labels and figure out how to put the labels on the bags. All while the attendants are yelling at us to put the labels on the bags. Last I checked I do NOT work for Southwest and I did not pick the cheapest fare. Last time I will be flying Southwest.

I been traveling with Southwest Airlines for a while and every year affordable flights are always delays and no one is take care about this embarrassing situation. I dont really see anymore their company motto, restroom 🚻 always dirty. Some cabin crew impatient with some people and a lot things to say.

After a mechanical issue having to get off my flight, then finding another one that was 4 hours longer than my original and getting me home 2 hours later. Now the 2nd flight has been delayed and I'm not getting home until 5 hours after my original flight. And the stupid open seating policy is absolutely ridiculous. I book a flight with my family so I can sit with them. Never again will they get my money. Piss poor when it comes to managing.

I left Fort Myers RSW on time with a slight problem. The plane's left AC unit had failed. On November 29th we were suppose to start take off. Roll call around 11:45. Southwest was very helpful to give us water and snacks the whole time and we were late but made it on time. Great airline. Landed at BWI only an hour late since we were stuck at the gate for over 2 hours on the tarmac. Finally took off at 1:32. Southwest is a great airline. I’ve flown with them for about 6 years. This is the second time something has happened within the time I’ve flown. This airline great service. Southwest best airline out there.

This has to be the worst airline in the world. They play games with your baggage. They overbooked my flight in ATL and then lied and said there was a broken luggage belt that caused a baggage delay. No. What really happened is they left my luggage on purpose or put it on another plane because they overbooked and had to drop weight. So imagine you've been working hard all year to go on a cruise, when you haven't taken a vacation in over a decade, and then boom you have ZERO LUGGAGE to take on your cruise. And to top it off, I'm a Rapid Rewards credit card member. So if they'll treat me like this, they'll do it to anyone! Highly upset, they offered a funky flight credit. No, I need some form of reimbursement and my luggage sent to me ASAP! I'll never fly with you all again, I'll rather drive home after my cruise.

Every time using Southwest airlines such a nightmare to travel with, flight attendants some are rude. Flight delayed, gate changed, very stressful. I would never ever using this airline and never ever has direct flight, it’s bus airline.

On November 7th my handicapped friend had to cancel her flight due to health issues. A cheerful and smiling agent at my departure gate at Harry Reid International Airport told me she would be glad to refund the nearly $300 price for the ticket to my credit card and then went on reselling the now available seat to a customer on standby. Today, after inquiring where my refund was, I was told that Southwest doesn't give those for choice tickets. The agent lied to me, and Southwest sold one seat twice. This is a horrible airline and and sleazy business.

Southwest, welcome to the new Spirit. Every single damn time we fly with this company there is some BS we have to deal with that delays our plans for hours if not days. Costing us hundreds of dollars. They really just aren’t what they used to be. We will be closing out our account with them and switching to Delta… America? I don’t know, anything is better than this crap.

Don't make any reservations with southwest: Air, Hotel, Car... anything. Because of an emergency I had to cut travel short. They gladly took my extra $200 to make the flight change. But when it came time for them to refund the last night for hotel stay that I could not complete, they were like, not sorry, not sorry. Too bad! NO refund.

For years I was an unwaveringly loyal customer of Southwest Airlines and would go out of my way to fly with them. However, the company's decision to eliminate its core policies, which is what made customers so loyal to begin with, is the reason why I will never fly Southwest again. Their betrayal to their core principles is why no one should patronize this once loved company ever again.

Exceptional customer service and excellent communication. I fly an average of 10 times per year with them, rarely have delays and have only had one flight cancelled, ever. Flight staff is always pleasant and often quite entertaining. They always take care of me when there is a major inconvenience. My only wish is that they would serve a snack I could eat.... They have not one.

I am a very unhappy customer. They changed my flight last minute and took away my preferred boarding status. When I inquired they told me I could pay for an upgrade. I am not a Southwest Airlines fan at all.

Haven't just left people to know that I flew in October, and now that I got back I've been fighting a bed bug infestation. I never stayed in the motel, I believe it came on my luggage from the storage bin above our seat and or the seat itself. Maryland should be accountable for me having to fight this infestation, it's awful.

Southwest is awful. It's not actually cheaper than anyone else but they sure treat you like a piece of meat. If you want a cliché airline that represents everything people hate about air travel you should use southwest. Packed full, legs against your chest, pissy attendants and pilots that sound like they wish they could slam into a mountain. It's not cheaper, it's not comfortable and they don't make you feel safe at all.

Wow... I made it a goal to only fly Southwest. As an A-lister, there was many benefits. Now, it is almost impossible to utilize the same benefits. For example, you purchase a ticket and usually you can stand by, now, new rules, you can only use the standby for the ticket price you purchased so, from my experience, that means NO. I pay an extra 300+ hundred from Houston to LAX, Southwest, you ruined a good thing. I Pray... that a competitor creates a better program for us LOYAL Southwesters, or you go back to valuing your A listers... What a disappointment. I guess SW will see in their revenues... Maybe you'll make the best business decision. Wow.

Very disappointed in Southwest Airlines. First time using them to go from Baltimore to Detroit. Unlike other airlines they will not allow your wheelchair on the plane. They lost the seat cushion but refuse to take any responsibility for it. You cannot talk to someone on the phone other than a person working from home with limited authority. They will not give you a number to speak to someone that is a supervisor. They told me to contact Detroit baggage because that is where the cushion would be but Detroit baggage said it would be in Baltimore. No one to escalate the problem to.

I used to really like Southwest. But now with their profit over service mentality and the incrementalism of charging you to check bags and then charging you to check a bag at a curb. Seriously! Whatever differentiation Southwest used to have is now gone and they are now just a commodity... I hope the board of directors and the CEO read these reviews and remember that without customers they won't make money. I have lots of ways to get to my destinations and Southwest will not be one of them in the future.

I resubmitted a claim for damage sustained to my checked luggage during a recent flight segment. The original claim, filed online after reporting the damage at the Hobby Airport service desk, was closed without any notification or resolution, as I learned during a phone call on October 22nd. ​The damaged luggage consists of a missing wheel and extensive scrape marks along the edges, consistent with the bag being dragged on concrete. ​I assert that this damage occurred while the luggage was in Southwest Airlines custody between check-in at Los Angeles International Airport and retrieval at Hobby Airport.

I waste my time and money paying for early bird seating for me and my wife. We often get grouped in B seating, even when I question others in front of us in A group who didn't pay for early bird seating. It's a scam.

I was boarding in Long Beach to fly to Phoenix. People were told they would HAVE to check their bags. However a few of us were able to board the plane without HAVING to check our bags. And guess what? PLENTY of overhead compartment space.

I just had one the worst experiences of my life, I was supposed to have two red eye connections. The first flight, was delayed I was informed by text, but they never explained why there was a delay for the first two flights. I had no problem boarding as a family. However; on my first flight employee who works at the gate, yelled at me because she claimed my kids were not under six years old. I will have no problem with her, letting me know in a polite way, however; she was very unprofessional. I politely told her that was our third flight of the day, and that was the first time I was told that she held up my ticket and threatened to not let me board always I said was that that was her third flight of the day and we were not aware of that in a very polite way.

One of the worst airlines experiences, I had a return flight. The website was having errors, I called multiple times. Always on a hold or disconnected. I had a chat with a representative. I was confirmed my flight was cancelled. The day of my flight they mark it down as a no show. I contact Southwest immediately to be notified. They record the chats and there wasn’t no chat, so is the airlines lying or is the customer lying? So I file a complaint for a refund or credits for a return flight. I was notified my credits are forfeited but they hope I fly with the airlines in the future. There’s no way I’m flying with Southwest.

The gate agent forced us to check a bag despite not having over 2 per person when one of us walked in carrying only 1 bag and the other was left with 3. We realized our mistake and tried to explain with the person holding only one bag standing right next to us, but she argued that she was unsure how many bags each person had even though we counted them in front of her, and we needed to check regardless. I understand the limited space since I travel a lot, but there was barely any communication on behalf of the staff. When I explained the issue to the other gate staff while checking the bag, they laughed it off as if this is a normal, reoccurring issue. What a headache and will not be flying with Southwest again.

My flight credits expire in 6 months. Terrible policy change. I can't do anything with the money. Not transfer, not give away, nothing. If I don't use them for a flight in 6 months they're gone for good.

Their service continues to decline. I used them for traveled twice in the last 30. Both times my flight was delayed over 5 hours and they notified me once I checked in. If you already know the flight is delayed why not send a friendly text and notify the customer before they travel to the airport, pay for parking and check in luggage. Then they offer you $15. Really $15 for a 5 + hour delay. They don’t value people. I lost wages and my time. I will be finding a new airline that values my money. Don’t spend your hard earned money on a company that doesn’t value you.

Open Seating is basically BATTLE ROYALE of the skies! What happened to Southwest? I’d go with Spirit or Ever After Airlines before Southwest. We took a wrong turn and ended up in Reno on a direct flight. Went from 2 hours to 10. They asked us to pay for wifi when they didn’t have TVs, but no USB, USB-C or 110v plugs. Had to land with a dead phone.

The most ridiculous thing I had to deal with in the past, they changed me for first class tickets, but since my Son got stuck in the bathroom, had to sit in the end of the plane and the person who paid 3 times less had to seat in front 'cause no assigned seat… Pathetic … I feel like me and my family literally got screwed. SMH.

They are late every single flight. Why do you bother even offering things then you can’t even be close to on time. Delta is no better. I hope things improve. If not I’ll just be driving next time. I’ve decided.

There's no incentive to fly Southwest anymore. Used to be able to earn flights quicker and with fewer points. Customer service can't help with reservations, you have to do everything yourself online now. Have to cancel and rebook instead of customer service being able to make updates. Assigned seating and paying for seats is trash. Very few direct flights, and when they are direct, the times are awful. No longer cheap with good service; they're just like the other airlines now. I'll no longer be loyal to SW and will shop around for flights moving forward.

Until 2026 only airline i would fly. Now everything has changed! Late leaving, late arriving, longer layovers and now they snapped my driver shaft! This is a $150 shaft. I have the same travel bag as most PGA and LPGA players use. There is just no way this can happen! It was totally abused. Talked to the lady in baggage claim and she refused to even discuss or negotiate a settlement. Just continued repeating SWA is not liable. That was my last flight on Southwest!

I am writing to file a formal complaint against Southwest Airlines for its deeply unethical and exploitative policy of expiring travel credits—credits that represent actual money paid by customers, not promotional vouchers or goodwill gestures. I canceled my flight due to health reasons, and Southwest issued me travel credit with an expiration date in 6 months. While I understand that refunds may not be allowed under certain fare types, what I do not accept is the idea that Southwest can simply let that credit expire and keep the money. This was not a gift. This was not a discount. This was a transaction. I paid Southwest for a service, and when I couldn’t use it, they held onto my money and then arbitrarily decided it no longer belonged to me.

While traveling from Hawaii back to Ohio with my family which two family members had mobility scooters. Had no problem getting the scooters there but to get back home we had to leave the scooters there. They would not allow them back on the plane. They would not accommodate us in any way. So my father in law that has an amputated leg had to leave his only mobility scooter in Hawaii. So he is without a scooter until we can find another way to get them home.

Paid for priority to board after 7-8 “special” classes. Fiancé of attendant boarded under this special class because he helped a lady in a wheelchair onto the flight and then also proceeded to take a priority seat. He received more attention than anyone in the area and when another attendant got sick, he helped his fiancé serve passengers AFTER he had at least 2 bottles of alcohol. I tried to wait for a break in the FAs conversation about her wedding in the Keys costing $15K for 20 people to ask for a drink and she proceeded to finish her entire conversation before moving towards the cart. She was so busy talking, my husband was directing passengers back to their seat if the bathroom was occupied. She merely said to my husband, “I wasn’t paying attention.” I shared all of this with Southwest and they sent me a canned email and a “here’s a $50 voucher on us” response. I was dismissed about my concerns and now I will NOT go quietly into the night.

We three membered ** family were flying Southwest Airlines flight 2795 Reno to Phoenix on 09/16/2025. Our carry-on luggage are airline approved dimension and weight. I traveled 46 countries and never had problem with this carry-on. A staff named Saife (as she introduced) selected our three carry-on luggage as oversized, while she allowed other ** passenger with larger carry-on than ours (pictures attached). When I protested her showing those larger bags, she absconded. Later she returned and threatened to cancel my flight. I tolerated her racist attitude as my flight was essential. She is unprofessional, rude and racist.

Refusing to grant my Companion Pass, even though I spoke to two different phone agents, who assured me I had earned one. I booked six flights based on that info, but now they are denying it based on their mistake.

I was traveling alone with my toddler, who had his own seat. Toward the end of the flight, a flight attendant came to me with a trash bag, placed it in my lap, and told me, “I’m going to give this to you so you can get that up off the floor. Thank you,” in a condescending tone. I had already handed over our trash during the normal collection, but in this instance, I was singled out and spoken to in a way that felt disrespectful and dismissive. As a parent traveling alone, the flight was already stressful, and the interaction left me feeling judged and embarrassed.

Phoenix airport, missed flight while sitting at assigned gate, it got changed. New travel plan has already had a gate change. Staff warns any final gate changes should be completed by 8 pm. I'm 74 and am being bounced multiple times between gate C and gate D. While some gate changes are necessary, having a system that regularly changes gates isn't fair to customers. I'm now on a 40 hour trip because of a gate change.

Terrible customer service. For a company we have always prioritized flying with, they have went downhill. There is no accountability on owning a very poor flight situation they have created. Two of their staff members even agreed we should have been reimbursed due to costs from 2 of our 8 pieces of luggage being lost during our travel (1 item ending up with the wrong airline completely). If you want to travel with a company that won’t own their mistakes then Southwest is the company to fly with.

Always late and never on time. Boarding time is horrible. Is never accurate. Staff is rude and unprofessional. Bottom line don't choose Southwest if you want to be on time. The customer service is horrendous.

New baggage, seating, and now SIZE LIMITATIONS OF THEIR PASSENGERS has crossed the line. You're lost your way, Southwest. 20+ flights a year, no more. United and Delta suck, but better options than you.

This was our first time flying with Southwest and I will never do it again. I found the employees to be unprofessional and sloppy. 3/4 of them didn't even have their shirts tucked in. I had no idea what we were waiting on 3/4 of the time in lines. Just waiting to be boarded but never boarding sometimes for 30 minutes or more. Just standing in a line. I've flown plenty of times and never experienced anything like this. We had a flight canceled that was going to be the last leg of our journey home. It was because of weather. I understand, but there was no help from anyone. We've never had a flight canceled and not been able to get anywhere. There were no rental cars to be had. No trains to be taken or bus. There was no option for anything but to wait till the next day and then we had to get a hotel.

We had a very bad experience with the woman Shelly at the check-in point at 8:00am Tuesday Aug 19. My bag was over by 4 lbs, but my husband's was under by 5 lbs and she made it the worst experience for us by treating us like we were horrible human beings. We removed items to try and balance the 2 suitcases, but when you're in a hurry it was so hard. All she kept saying was do you want to just pay the overage weight fee of $135.00. How hard up is Southwest Airlines that they need to collect more money off you. I have had my bag being over 4 lbs before and they always let me go without charging extra. She was being extremely rude to us for some reason. Definitely was the worst flying situation I have ever had. No more Southwest Airlines for us we would rather drive.

I was traveling solo with my paid for pet-in-cabin and service animal. Both were in their approved kennels and we were in line for boarding. I was A2 boarding position and passengers from the inbound plane were deplaning. A loud screaming child came running by and I didn’t think much of it. Next, Eddie ** approached me and accused my service animal as being "disruptive". I asked what was "disruptive" and he told me to get out of line. I was confused but agreed to follow Eddie to the service counter. I asked again why he wasn't allowing us to board the plane and he again stated that my service animal was being "disruptive" but failed to share what the “disruption” was. Again, I inquired as to what was disruptive, no details were shared. I suggested that my pet in cabin barked one time when the child ran by and asked if that was what was “disruptive” and Eddie said yes but that both dogs barked.

On August 14th, after boarding flight 6438, I asked an attendant named Audrey to help me put my suitcase in the overhead bin. She said, "You have to lift it first." I had already lifted the suitcase and placed it on the back of my seat. Honestly, if I could do it myself, why would I need her help? Later, a man behind me helped me put my suitcase in the overhead bin. A moment later, she came over to my seat and said, "It's not the airline's responsibility to help you put your luggage in the overhead bin." I told her, "My shoulders hurt, so I'm asking for your help." She then asked, "If you know you can't lift it, why don't you just check it?" She looked at me with a condescending look. Isn't that discrimination? Southwest Airlines: In today's people-centric world, how does her service attitude contribute to your company's bottom line? I sincerely hope you experience the true meaning of service. If not, please don't fly this airline again.

Pure chaos with this flight line service. I would not recommend at all. Most of their flights are delayed and rarely on time. They change gates without notify people, and there is no seating arranged. Trash if you ask me. I will walk before I get on another flight from them. Do better Southwest.

Horrible airline! I'm sitting in Chicago after my Minnesota flight was delayed for 30 min. I had a layover then on to Houston. We arrived in Chicago at 9:57. My next flight left at 10:10. Did these idiots say anything??? No! I have stage 4 cancer and don't want to sit and extra 6 hours. I'm going to visit my grandkids and the whole day !is now ruined! Oh and they wait for people on a different flight!

Worst experience ever. On a flight to Punta Cana, first never informed at the gate nor by email about special customs forms that needed to be prefilled prior to boarding, had priority boarding ticket and ended up entering the plane before the doors closed. Then a stewardess (Leah) on the flight in Aug. 8, 2025 from JFK was horrible with a terrible attitude. I had pre-purchased alcoholic drinks and ended up paying extra on board the flight. Overall, bad way to start a vacation, will never fly this airline. It used to be better.

I flew from Palm Springs Airport to El Paso Airport Southwest lost my bags then when I came back I had to go from El Paso to Phoenix, Arizona then to Denver Colorado for a connecting flight to Palm Springs, CA and while in Denver they gave me trouble about boarding my connecting flight to Palm Springs because I accidentally spilled some food on my shirt and pants. They kept saying I threw up on myself but I kept saying no, I spilled food on myself. Finally, someone at the Airport gave me a clean shirt and a blanket to put over my lap.

Southwest is a solid airline overall. The staff is usually friendly and helpful. I love that bags fly free — huge plus! Flights are generally on time, though a few delays happen. Not luxurious, but it’s reliable and affordable, so I keep flying with them.

Sitting on a hot tarmac. Very little if any airflow. There a child slamming their tray against the back of my seat. Another child is crying loudly a few seats behind me. Departure was supposed to be 30 minutes ago. A valve failed. Staff was bringing water but stopped the row behind me. The last flight beverage didn’t make it to my aisle. This is a flight to Denver from slc.

We generally fly Southwest Airlines every chance we get, but this past trip was our worst Southwest experience. Specially, in Dallas, we dealt with an exceptionally rude ** lady that checked us in. She was snappy and questioned our answers and then seemed put out to print boarding passes when the kiosk failed to print them. Then, our gate agent was a red haired guy who was very unhelpful.

My two children and I just had the worst experience flying Southwest. We booked our trip in March, before they changed their baggage policy. In June, we moved my adult daughter’s outbound flight to an earlier time—same day—and paid $50. At Houston Hobby, we were blindsided by baggage fees. Thankfully, a kind rep waived them after hearing we hadn’t been told about the change. We didn’t touch our return flight. But in Denver, we were hit again—this time by a shockingly rude agent and a supervisor who refused to help and even threatened to report the Houston rep for helping us.

After 63 years of airline travel I have never had a day like yesterday on Southwest Airlines. August 1st. Flight #3169 and flight #0205. Return to the gate on both flights. 4 hour delay. I have used Southwest for several years after retiring. I will not be flying with Southwest again.

This is the 3rd time I’m flying with Southwest and again flight delayed for the 3rd time. I’m in the military reserves and I have to fly every months for my drills and only option I have Southwest who fly more frequently but I have terrible experience with them every time. I don’t know I should blame me for pick this or blame someone else. And this time I asked them the reason for delay the guy told me he doesn’t have any reason for it. It just so frustrating. Every time I’m flying with them I had a feeling it will delay and this is exactly happened. This is my last time I’m flying with them. I even flew with Spirit Airlines many times which consider a bad experience but never had any bad experience like Southwest.

This airline has gone straight downhill in the last year. They used to exceed expectatations and be very reliable. Now they never meet expectations are have been late on the last 5 flights I have taken. They rebooked me on a flight as they said I would not make the connection yet somehow my bags made the connection. Not sure how that is even possible. I know the new guy has to justify his job with sime sort of changes but he is really driving this great company into the ground. Sell any stock you have in this sinking ship, I have.

Great company that truly cares about families. Especially if you don't mind sitting away from you 7 and 9 year old daughters. We have never flown SW before. We never received an email or anything saying we needed to check in 24 hours before. Even though I booked this flight months ago. I guess our check in was when we showed up to the airport that morning. We were forced to board dead last. We had 2 kids with us that are 7 and 9. It was difficult to get people to move around so we could sit with our kids. Your family boarding wouldn't allow us to board because the kids have to be under 6? You expect my 7 year old and 9 year old daughters to sit between 2 strangers on a plane? You expect kids to be ok with stranger danger? Wtf is wrong with this company? What if they sat beside a child molester? Are you freaking serious? It's 2025. Kids can not sit without their parents. You can't trust anyone today.

I have never found Southwest to be anything but helpful and friendly and they really proved that true after a recent flight with them that damaged my bag. Upon picking it up at baggage claim the handle was permanently jammed in the down position making it very difficult to juggle my other two bags and get to my waiting ground transportation. I made a claim, sent in the photos and they promptly and professionally handle the case and replaced the entire bag. I am most grateful and highly recommend Southwest to anyone interested in flying.

Our flight was canceled with no notice. They just changed it to next day without any notice. We drove 6 hours to our second connection. They would not help in any way. Worst customer service ever. After driving 6 hours our next connection will be boarding before we arrived asked if we could load early so we make sure we catch final flight. Customer service said they don't have a supervisor. I asked if they were the ceo was told no but their immediate supervisor would not take calls. This has been by far the least helpful and rude Southwest has ever been.

Southwest Airlines has become numb to customers. Whether it’s delayed or cancelled flight they are now just as bad as all the others. They use to be my go to and I swore by their customer service but that’s disappeared. Definitely DONE with these disorganized, no caring buffoons!

I've flown Southwest exclusively for twenty years, but I will never fly them again. Avoid at all costs! Unreliable and refuses to rectify their wrongdoing. Their flights are delayed because of their ancient systems, then when they promise to make your connection, they change your flight without notice and screw you out of seating positions already paid for. Then when brought to their attention, they say, "too bad." They tell you bags are included when you buy your ticket then charge you at the airport to check your bags. Shameful, dishonest, and unfortunate.

Shame your family members passed away and I already had a flight but since a death occurred need to fly out day before and they want 500.00. So disrespectful. I use this airline all the time, have their credit card and all

I’ve experienced the most distressing and exhausting travel experience of my life flying Southwest — Both from SFO to NYC and back. On both legs, your airline delayed, rebooked, and extended my total travel time significantly with unexpected layovers and long connecting flights. This is not what I paid for, nor what was promised when I booked a “direct” experience. The return leg especially was a nightmare — Hours wasted, plans disrupted, and to top it off, rude and apathetic staff who showed zero accountability or empathy. I’ve never encountered such poor treatment or operational mismanagement from a major airline.

So happy that Southwest has made the change to their seating policy. Too often you witness folks in wheelchairs that literally run off of the plane once it’s landed! Today I’m on my way to Houston from LAX, and two young adults pretended to be with two elderly passengers in wheelchairs so that they could board early. Simply ridiculous!!!

Our flight was scheduled for 1245 pm and we would have made our final destination around 530 pm, we were not notified about our flight being cancelled until 10:00 am and then they changed boarding time twice then later canceled altogether, they rebooked us leaving out of Nashville at 550 pm not getting to our destination until after 900 pm, I do understand they probably had to cancel our flight for safety reasons and the Southwest employee we were talking to was very nice. But my complaint is we were boarding in group B now group C and probably will not be able to sit together.

I’ve always used Southwest Airlines but on 7/21/2025 at approximately 11:50pm I was exiting my flight that just arrived in Fort Lauderdale from Dallas, TX. I was immediately stopped by several local authorities and one of the officers asked a flight attendant if “this was him” and she said yes. I was confused and detained. They asked for my identification and I asked what was the issue. They stated the flight attendant said she saw me on FBI’s most wanted list. After being detained for 20 minutes and cleared of any wrongdoing I was let go. Wasn’t given an apology nor able to obtain the person’s name who gave the accusation. This will be my last time using Southwest Airlines.

Flight delayed. Then delayed again. “If you choose not to travel you may be eligible for a refund.” REALLY?!? So you want me to just live in the terminal 4 states away like Tom Hanks because you can’t manage your business properly? Your airline is garbage.

Encountered a Rude flight attendant in return flight from San Jose to San Diego. The seats were full and no overhead storage. Little help from the lady who continued to do her business without addressing my needs. Another FA was helpful and he was able to get me settled in.

I had a terrible experience with Southwest. I booked round trip flights for my children and me. The rep accidentally booked my son to return days earlier than the rest of the family. I realized the error when I got an email stating his return trip was cancelled when he didn’t show up for the flight. When I called Southwest expecting they would acknowledge the error, apologize, and book him on the right flight, they said it was my fault for not catching the error and I was out of luck. This frantic mom was stuck paying for an additional, expensive last minute flight. Thankfully there was a ticket available or we would be driving back. They lost a loyal customer forever.

Southwest use to be again use to be one of the best airlines to travel on. They were friendly and on time. They remain friendly but never ever have flights on time any longer. I have had 7 flights over the past 8 months and each and every flight was delayed by at least 4 hours or cancelled altogether. What is going on with Southwest management and customer commitment. I unfortunately live 2 1/2 hours from the closest Southwest hub Baltimore so when my flights get delayed several hours I have to drive home late at night due to their lack of commitment or care about their flight schedules. I use to recommend Southwest to everyone but now I say stay away from them. Once I use my points up I am no longer flying Southwest because they have fallen from the top tier to the bottom tier of service.

What a joke of an airline. There were SIXTY PEOPLE left to board the flight. They forced every single one of us to check our bags claiming they ran out of overhead space. How?! The ENTIRE group C was left to board. And guess what - we got on the plane and there was TONS of overhead space. Plenty. Oodles. And if they had told the other passengers not to stuff jackets and backpacks in the bins, they would have had even MORE space.

I haven’t even flown yet and very disgusted!☹️ No through flights from Phoenix to Detroit. And can’t find any flights to get back? We have been a Southwest card holder’s for points for many Years - we put everything on this card to get points and we can’t get Decent flights? We according to Southwest can spend 6-10 hours for A flight that is 3-1/2 hours from Phoenix to Detroit - this is HORRIBLE! We are in our senior years and DO NOT want to travel this way. I really don’t know what we are going to do? - we really, used to Love Southwest! We only fly occasionally. We expect a good deal and we pay With points and want a good flight!

I had booked the flight from SJC to DCA connecting at MDW for my 15-year-old son and his same-age friend for July 19th. We started driving to the airport at 5:10am for 7:25am flight. Southwest had sent an email at 5:15am stating the flight cancellation & the automatic rebooking on different flights. They reached at DCA at 11pm (vs 6pm as per original itinerary).

I promoted you to every person I knew but after this week and flying 5 times I am done with you. I changed (not canceled) my flight. I had my 2 medical bags free on the other ticket and due to the change was charged your new fee after I paid $170 extra. Not ok. Earlier this week I was bumped 4 times. 2 due to mechanical issues and had a personal intercom call to change the flight so I could catch the next connection. My new flight was canceled due to weather as was the next one. I went to a manager who told me they wouldn't give me anything due to their issues. She said it was all weather. She could have seen in 2 seconds it wasn't. I was in the airport for 2 days. No more.

I flew from Las Vegas to Cleveland and had a checked bag. On the side of the bag there were 2 zippered pouches that contained 2 pairs of sandals and 1 pair of slippers all brand new. The suitcase never left my side and was checked in outside of the Harry Reid airport. When I reached my destination I noticed they were missing. Southwest refuses to reimburse me and said you need to report it within 4 hours of receiving it. I did call the next morning and again the next day. Terrible customer service.

I have been flying Southwest for the past 50 years and have always enjoyed the experience. I'll have a choice between Southwest and United and though the United airport is closer to my home, I usually prefer Southwest but no longer. I paid extra for early bird boarding for my wife and I and we literally got the last two boarding passes. What did I pay $66 for? That's a joke. Not to mention now. Charging for bags. I will no longer make the extra trip to southwest airport and will now start flying on United as it is closer and cheaper at this point. Terrible what management has done!

After 3.5 hour unexplained delay on departure, full plane then waited at gate for one more SW employee to board. Left almost four hours past scheduled time. Upon arrival in Boston, no gate was ready for us so more unnecessary waiting on plane. Terrible service. Never again.

Stuck in airports and babies sleeping on the floor because people can’t get their act together… When does it end… people are tired and exhausted and SW Airlines just can’t make it work… Really… The plane is paid for and this shouldn’t happen.

Southwest use to be my favorite but this time that I traveled was the worse experience. There was a delay to my destination and delay back home. Had to pay extra for my parking due to delay. Arrived at 3am with my children, and just to receive my luggage damaged. The fact that we were exhausted I wanted to get home to inspect it when we arrived home. Items fell out and I called southwest just to be on hold for an 1 hr, however I did input a complaint on line with photos that same day. 3 days later I received a email stating to call which I did just to be told southwest can't do anything and I should have done the complaint in person!!! Like TF I'm exhausted and it was 3am and I live 45 min away from the airport. NEVER AGAIN FLYING WITH SOUTHWEST!!! Judge the photos.

Our flight from Orlando to Austin yesterday 07/09/2025 was delayed for almost 4 hours due to thunderstorms. Reason was totally understandable. When we got to Austin, our flight was cancelled and we were not given a chance to choose for the time of our flight. There are no hotel or food accommodations. We got to Austin almost midnight and our flight is at 9:10 am on 07/10/2025. We booked a hotel at our own cost because we were freezing cold at the airport and no staff cared at all.

No love for military families! We wanted to be there for our daughter when she graduated At my Bootcamp. I called and asked if they had any discounts or sales coming up. No discounts and they obviously couldn't tell me if they had any sales coming up. I ended up paying over $400 for the cheapest ticket just to learn 2 days later they went on a huge sale. So much for supporting military families. No, next time I will not fly with this company!

This was the first negative experience for us. In our flight on June 26th from St Louis to Orlando 7:25. The staff turned their back in order not to greet us. The announcements were so fast and hard to understand. Service during snacks made you feel like it was a bother. The staff made no effort to converse at any time. We left feeling as though we were a bother.

My bag was damaged on my flight 06/30/25. I called 07/01/25 to ask about filing a claim. I was told I have to go back to the airport to file. Now I have to pay to park to file a claim!! That is so crazy!

Southwest donates to Senators that affect the people who use your services the most. Do you think people with money use Southwest Air? Do you think people with the means to fly use Southwest Air? No. We travel with Southwest because it's affordable. You are donating money to Republican senators who will affect your bottom line because the Big Beautiful Bill will cause the people who use your airlines to not be able to fly anymore because they have to use that money for other things. Talk about cutting your nose off to spite your face. I'm a Southwest credit card holder, so I'm a consumer and therefore the money I spend is vicariously going towards something that negatively impacts me, and I don't support that. but I can always transfer the balance to another account. Who you donate to matters. Do better.

Southwest expects payment to check in baggage however they do not have the capability to pay for it any way except a physical card. I tried to pay for it with a tap it on my phone and they can't do that, tried having someone pay for it over the phone and they can't do that, tried to go to reservation to check it in and they can't do that BUT they did have the capability for me to go online and up my reservation to business class and pay a fortune for that. So although they started charging which is not the problem they do not have the capability that a 7-11 or a person having a garage sale would have in paying for it. Unless of course you want to pay extra for business class which isn't even there because everyone sits where they want.

Sent my boys cross country for the second time with Southwest and we should have known better after last year's delays 5+ hrs missed connections, the works. This time first flight was delayed by 2 hrs and still after boarding, they sat for 40 min... Got to Dallas, the connection was still on the ground at the airport when they landed but of course, they couldn't wait, even after all the delays they already had done ALL DAY, they couldn't wait for those getting off that plane to get on the next. So rude....

This morning, I woke up to an unauthorized charge of $940.36 on my debit card. It was from Southwest Airlines. I called them (and my bank) and Southwest Airlines had no desire to assist in fixing the transaction, even though they are the ones that took the money from my account. I own a business, and if I had charged someone in error, I would immediately work to fix it. They literally told me they wouldn't do anything. They don't care.

I’ve never experienced such rude and dismissive treatment from an airline. I was completely ignored at the counter while trying to get assistance, and when I was finally acknowledged, I was spoken to in an incredibly disrespectful tone. The agent acted as if I was a burden for simply needing help. To make matters worse, they nearly failed to return my driver’s license—I had to ask for it back. The lack of basic courtesy and professionalism was shocking. This experience has made me seriously reconsider flying with Southwest again. Do better.

It's true. Southwest officially sucks. I'm only flying Delta from now on. Check their policy change. If you book tickets after May 2025 it's $35 per bag. They used to let you bring 2 bags free but those days are GONE. Save yourself a headache - only fly Delta.

Flight delayed June 9 from SeaTac to Chicago Midway, stated did not have a pilot and was coming on another flight, customer suffers from their lack of planning and staffing, of course second flight delayed, shipped two bags of three from Midway to Columbus, how does that even happen. Pilot commented he wasn't worried about me and a seat stating, "He Already Has His". I know they don't care. I am cancelling my Rapids Rewards account and Southwest credit card.

4 kids, one adult traveling, SW cancels flight, redirects to different airport for connection, does not make connection, now entire party stuck in airport overnight. SW offers zero assistance. SW sucks.

10.30am flight vegas to lax.12.30pm still sitting plane. Nobody give you clear answer. "We will take off sir, just sit down." I end up walk away. Ruin overseas connection. I end up cancel my overseas trip because leaving lax 2.00pm.

The other morning I was on a flight to San Juan from Tampa and I paid $260 more for me and my wife to board the plane in the top five called we were a four and five right before it was time to board they called the people in wheelchairs and then it was supposed to be a and all the numbers. The guy came up and said ABC D and 100 people charged the gate. My wife was like the 15th person in line and I was the 18th. I asked the old man in front of me if I could go around to my wife and he said no, so of course I just walked started to walk around him and he pushed me at that time. I told him, "If you put your hands on me again it’s the last time you put your hands on somebody," and the employee reprimanded me, told me to get to the side.

I have traveled for years with Southwest visiting Chicago. Always great. On June third at O'Hare airport going back to Chicago. So 5 minutes before boarding time they told me by luggage was too big so they tagged it and took it. Then there was a issue with the plane which they couldn't fix. And plane was unsafe and canceled the flight. I'm grateful we weren't in the air and then they realized. Anyway got rebooted at Midway clear across town leaving at 730pm. So we go get luggage. And there were may 15 to 20 of us no luggage. Baggage lady didn't know. A few more suitcases off. Then the carousel stopped. They call a supervisor Dominque. Not sure of spelling. After waiting 2 hours 3 and half hours Dominque told them that they needed to get on our found and put on Carousel 12. She was awesome. Don't know if I want to fly southwest again.

I used to fly Southwest for one reason, they don't nickel and dime the customer. Now they're going to start charging for your checked bag. Now, as far as I'm concerned, they're just another airline. Very disappointed! How many people travel w/o a checked bag if going for a significant amount of time.

Having utilized various major airline companies we decided to try Southwest Airlines. Everything started out professional and the ticket agent was absolutely amazing, however I did observe that as customers waited in line to check their baggage an employee who appeared too frustrated yelling instructions. Well after TSA check-In that's where the unprofessional behavior began. As we began boarded the flight, the worker scanned my ticket and loudly stated as she looked at me with a serious attitude, "you got too many bags and gonna have to check one of them". I politely asked "does my scrap over purse count as a bag"? She stated "Yes". Another employee standing by stated, "You can put your purse in one of your bags if it'll fit". Easily the problem was solved.

The no seat assignments and the somewhat chaotic boarding system makes it really inconvenient for families since it is almost impossible to sit together. Add a rude crew to the equation and you will be most likely taking your last Southwest flight ever. I tried Southwest because of the so-called great customer ratings. There's no way anyone could enjoy a flight with this airline.

Southwest has been by far the worst flight we have taken yet!! First of all, we had no idea seats are first come and unassigned!!! Secondly, the seats felt like we were sitting on wood the entire flight. Thirdly, when we mentioned we had no idea the flight seats were unassigned, the male flight attendant proceeded to talk badly about us. This is a cheap airline, so I guess we got what we paid!! Never ever again!!!!

The boarding process is bad. I feel like cattle. I also feels like everyone on Southwest has never been on a plane before and doesn’t know basic rules and behavior on a plane. The staff attempts at humor just comes off as unprofessional and lame. On a flight the staff yelled at us in a dehumanizing way we had to sit in the back of the plane and spread out. Fly any other airline. It is depressing to fly southwest. I am so disappointed there are not more routes for other airlines in the southwest region. To add, literally as I was writing this, package the staffed placed for another passenger fell out of the overhead and hit me in the head. Seriously, do yourself a favor and fly anyone else.

Nightmare Experience!! I recently had to fly Southwest Flight #950 from Phoenix back home to Chicago with my 27 Lb Service Dog & I was shocked by how we were approached & treated creating unnecessary stress to me & my poor calm baby. Checking in and going through security was normal and pleasant. When we seated at the Gate, one of the employees behind the ticket counter yelled over pointing her finger at me asking if that was my Dog. I politely & confused responded "yes, he is my Service Dog" (he had his Vest & Leash on and was laying on the floor resting quietly). I walked over to the counter with my documents and I sat back down.

I just want to give a huge thank you to the crew on flight #2483 from Tampa to Atlanta. My son has a traumatic brain injury, and this was his first flight. The crew made him so special, and he was over the moon. Words cannot express what their kindness meant to me and him.

Stand in line to try and get a seat and then get cancelled. May 2025. Horrible airline. Would rather fly the value airlines. Delay, delay, delay, then excuse, then pilots time out. Also, you have to stand in line... don't get seats assigned. Nothing about the carrier makes sense. They are very expensive for what you get. Just bad. I have horrible experiences very frequent.

I’ve never felt more disrespected, dismissed, and mistreated by an airline in my life. After waiting over five hours at the airport for a delayed flight, we ended up missing our connecting flight due to Southwest Airlines’ complete lack of coordination and communication. But what made this experience truly unbearable was the incredibly unprofessional and inhumane behavior of the staff. When we approached the desk desperate for help, we were met with coldness, indifference, and not even the slightest concern for our situation. We were trying to make our connection, and no one lifted a finger to assist us. When we asked if they would provide hotel or food accommodations, we were told “absolutely not”—with no explanation, no empathy, and no effort to make things right.

Yesterday, I checked 3 bags and a box of equipment for the solar job we were flying to. Just after sitting down on the a-list seat, I get a call from the baggage people saying get off the plane or your box will be disposed. TSA said they were not sure it wasn't hazardous.... They would not hold the box for later pickup or (of course) let us pay for ground shipment. I feel like I've been robbed. This is going to cost us a couple thousand.... And no one is being helpful (just sympathetic). Don't trust me to bring safe baggage on the plane? I don't trust SWA to not take my baggage when I travel by air. Let's go TSA, let's go SWA....

I have been traveling with Southwest for over 7 years for work and today, I was charged $200 for a CHECKED BAG because it’s “too large” all of a sudden. Southwest is taking advantage of its customers and putting money in their pockets. Take another airline!

I had a flight booked for 5/16/25, arrive at 0937. Leave the same day at 2130. Flight delayed until 1130, finally started boarding and still sit on the plane for an additional 2 hours. Unknown what is going on!!! Will NEVER FLY SOUTHWEST AGAIN!!! WORST EXPERIENCE I'VE EVER HAD ON A FLIGHT!!

I have used Southwest Airlines for years and loved them until my last trip. Let me start by saying the flight attendants and gate people were all great. Now for the problem. We were coming home from AZ and had a layover in Dallas. Well the layover ended up being 6 hours due to severe weather. I noticed baggage carts were on the out in all the rain and the covers were not tied down. I told the gate attendant and he said that wasn't good and proceeded to pick up the phone. I assumed to call someone on the ground to bring that luggage in. Well, finally we are all loaded on the plane. We got to our destination and retrieved our luggage. 1 suitcase was hard cover and the other cloth. I had knew we might hit weather so I lined the cloth suitcase with large garbage bags to protect our clothes (on the previous flight we had hit weather and when we got to AZ our luggage was very damp - thank goodness where we were staying had a washer and dryer).

Negative stars! I had 4 flights for my family to get home extremely late. I saw that they had a different one that worked to get us home earlier so I changed to that one for $575. After getting to the airport, our new flight was delayed and now we will miss our connecting flight home. They now have us on the original flight home because it's the only one and they won't refund me my 575 dollars that I paid when I changed my flight. The lady at the kiosk was extremely rude, Joelene was her name. She had no empathy and refused to take care of me after I called her on her rudeness. She literally moved on to other customers and ignored me from there. Delays happen, I get it but putting me back on my original flight home and keeping my 575 is a scam of all scams!!! Don't use this garbage airline.

I recently took a trip from BWI to Chicago and back. Both trips something came up where I had to be on an earlier flight. Southwest customer service personnel as well as the person at the airport were outstanding. Also, the flight was super fast, and the crew members on both flights were extremely friendly. I know people say bad things about Southwest but I fly Southwest a lot and they have not failed me. Southwest is the best and they try very hard to take care of their customers. Thank you, Southwest employees for going above and beyond to help me. 🥰

I traveled on Southwest Airlines today. Before I left for the airport, I weighed my suitcase. It was 48.8 pounds. When they checked my bag, they said it was 1/2 pound over weight. They wanted me to take something out of it. I didn't feel comfortable opening my bag in the middle of the airport, and explained that I had weighed my bag at home, and it was under, and asked if it was possible that their scale was a little off. The long and short of it was they charged me $150 for the extra 1/2 pound, which is an excessive fee, even if my bag was overweight.

I recently traveled from Houston to Atlanta on Southwest Airlines, I never fly so I am not familiar with the protocols of flying. When I checked in I notified the baggage desk that I am a radio personality traveling for work and that I have equipment in my suitcase. At that time no one mentioned that was not appropriate or that I could not travel with electronic devices. She said she would notify them it was fragile. When I arrived to Atlanta, I did not immediately notice because I was tired and jet lagged plus I was off for a few days.

Worst airline and customer service I’ve ever experienced. Not having assigned seats is the most ridiculous thing ever. I am 6’7” 300 pounds. I’m not fat. I’m just a big dude. They refuse to do anything for me to help me get some legroom and some space. They had me boarding in section C and all of the seats with any legroom or any room are taken in boarding A and B. I’m also a disabled Army veteran and usually I can board early with that but because I’m not active duty Southwest says, "Screw you." I have flown with Delta, Allegiant, JetBlue, Breeze, American Airlines, and probably other ones. Without a doubt every single one of those has tried to help me out by getting me a bulkhead or an exit row. Some of them have even got me first class. All without an extra charge.

Day 4....NO confirmation from so called third party Rewards!.. 25 years travelling with Southwest....May be my last! Supervised last night arrogant. Told me to call Rapid Rewards. NOOO ACTUALLY THAT IS YOUR JOB!!!

Booked Southwest Airlines tickets via Fareoyard. After having read numerous negative reviews of Fareoyard and becoming aware of sketchy terms and conditions, in accordance with Fareoyard and my state's online purchase terms, I cancelled the purchase. Fareoyard provided my financial information to Southwest Airlines and Southwest Airlines has made several attempts to collect the funds from a legally cancelled purchase.

Delayed flights, delayed flight and more delayed flight! EVERY TIME I FLY WITH SOUTHWEST TO GO HOME FROM MCO MY FLIGHT IS DELAYED, EVERY TIME!!! Not an exaggeration.. EVERY TIME!! It does not matter which airport I fly into so don’t try and blame the airports.. It’s Southwest that is the problem.“Maintenance issues” EVERY TIME?!? This is the absolute last time I will waste my time with this unorganized airline. I WILL HAPPILY SPEND A LITTLE MORE ON ANY OTHER AIRLINE RATHER THAN GO THROUGH THIS AGAIN!!

Zero customer service, after waiting around to get our bags at baggage claim only 3 of our 4 bags showed up. When we went to the help desk to find out where our 4th bag was, we were greeted by a not so friendly woman who made us check all of the luggage carousels before even offering to help. Then when we couldn’t find it, and we were trying to locate it, she proceeded to smirk and laugh at us. Telling us that this happens ALL OF THE TIME. Zero customer service skills, she couldn’t even pretend to be sorry that her airline left our bag in Orlando. Zero help, zero friendliness, zero care if we ever flew on Southwest again. So now we go home and try to figure it out on our own, because why would a southwest employee help.

Pitiful. It’s a damn shame. I ask for wheelchair no one can help me. So I got pass the gate, hunted me down a wheelchair and rolled myself to the gate. The security guy where you check in your ID rude, mean, telling me step to side and get my ID out then come back up then I checked in, come find out I had lotion and mouthwash in my backpack. They took it but they didn’t take the lighters I had. I had two hidden in my backpack. Big dummies and I might had some ** big dummies!!!

I called Southwest to purchase three seats for my wife, who needs to be able to lie down during the flight due to back issues, but I could only purchase one extra seat for her, not the additional two needed. They stated I had to wait until the flight day to see about purchasing a third seat for her in person at the counter. They could not guarantee me availability for a third seat! They wouldn't let me buy an extra seat under my name because I was not overweight. Why in the world would Southwest not allow me to buy the seats I want? They are just losing money and a customer. Now I have to have my wife fly separately through Delta (who actually will accommodate my wife's medical needs) from me and my kids because they don't know how to give excellent customer service. Common sense is not within their management for making a stupid policy!!

I flew exclusively on Southwest for twenty years. Their prices were usually the best. Free luggage made the loyalty decision easy. The Rapid Rewards program was the icing on the cake. Not so much anymore! All the changes they are making will make them just like "all the other airlines". Charging for luggage, charging for certain seat selection, allowing booking through third parties. They've lost their edge. :(

I had the worst experience flying with Southwest Airlines. My family of five travels together with one large luggage to keep things simple and convenient. However, on our return flight, they charged us an extra $200 because our luggage was exceeding the standard size by just 5 inches. This is absolutely ridiculous! We could have easily checked in 5 smaller bags, each included in the price, but that would have taken up more space in the compartment and added more weight — making this policy clearly about squeezing more money out of customers, not about space or weight. To make matters worse, we weren't charged this fee on the flight in, but only on the way out. They claimed they changed the policy during our vacation, which felt like a total scam. This is pure corporate greed! I will never fly with Southwest again. Avoid this airline at all costs — they are nothing but scammers and crooks!

I am a long-time customer flying with Southwest Airlines. I have REALLY enjoyed the two free suitcases when flying with Southwest Airlines. I heard on the news that Southwest Airlines is no longer offering free suitcases. This is not a good thing since now the competition from other airlines will prevail. I am DISAPPOINTED with Southwest Airlines taking away the free suitcases from their loyal customers. Time to fly with the competition. Adios Southwest Airlines, it was nice while it lasted.

NEVER flying Southwest again! They canceled our flight after telling us we couldn’t separate our connecting flights. They told us we had to book a separate flight to Honolulu if we needed to go earlier, which we did. Then they canceled our flight home and told us that we had to purchase another flight home on our own dime.

My name is Allen and I never write reviews. But I think the downward spiral in quality control and employees this company hires merits some attention. I first flew with Southwest in 2017 and I loved it. Staff, both on and off the plane, were very nice and seemed as if they really enjoyed their jobs. Over the next 7 years, I would only fly Southwest and never had any issues. I recommended them to everyone I knew who needed to fly domestically. The fares were cheap and the open seating really kept me as a customer. For the foreseeable future, Southwest would continue to be my preferred airline. During a round trip in March 2025 (my first business class ticket ever), I would interact with two individuals with smart mouths that really put a damper on my image of Southwest.

I was flying from Miami to Orlando after mission trip in the Caribbean and this flight attendant threatened to deplane me because I protested about moving my carry on bag which had chocolates for my daughter. She threatened to call the cops, just because I didn't want my carry on bag squished. Bear in mind that I was flying business select. Southwest has the worst flight attendants.

Southwest has always been my preferred airlines because of the the open seating and 2 bags fly free even when I could get flights cheaper or a direct flight on another airline. I have a Southwest Airlines card and had a companion pass. Now with the upcoming changes to assigned seating and paying for bags, they are no different than any other airline and will lose what made them special and my preference. The loyalty program is being downgraded. I have 5 more flights before May 28 when the bag charges start and then I will be looking for airlines that are cheaper or will provide direct flights. With these changes, Southwest is losing a loyal customer.

For over 20 years I have only booked my flight on Southwest Airlines. I am a senior citizen and I save to fly. Once again, a company that I thought gave a damn about the less fortunate is now joining the class of "GREED"! You want to reward the people who are able to pay and who don't care and punish the people who are old, families and the people who have to live moderately! You have at least 60% of your passengers who fall in these categories! We fly with you because you made it possible by not adding the "extra charges" like our baggage and now you're going to charge for bags making it almost impossible to travel. The only thing you did was we now have choices as to what Airlines we fly.. It'll cost the same. You're no different! The price to fly is already ridiculous. Now you charge for bags?

Extreme incompetence, related to dealing with a person with disability, no caring or competence, arrived at airport, having reserved a wheelchair in advance, went to ticket counter wearing oxygen, waited approx 30 minutes for wheelchair, got wheeled to gate and was told I could not board because I need boarding pass stating need oxygen, more delays had to have my son go get a boarding pass to there liking, when complained was told if I did not stop I would be denied boarding, due to their incompetence, even though it was southwest fault for not stamping my boarding pass, that I need wheelchair and stating I was on oxygen, ran out of oxygen 30 minutes prior to landing, asked for assistance, and was told I should of brought more battery, I had 6 hours of battery life but due to their delays I ran out, ended up having a breathing flare 3 days in bed,

Shame on you Southwest. I bought tickets to Atlanta back in September 2024 for a February 2025 trip. I also purchased the early bird check in for me and my 11-year-old daughter so I could guarantee that we would sit together. When it came time for us to return home, I checked in 24 hours to departure, as I plan ahead to ensure my boarding is at least an A or B (since I paid extra on top of my ticket for this). Then later that night, around 9 pm I get notified that my first flight was delayed by an hour and a half (with no explanation just delayed). This meant I would miss my connecting flight home.

SWA has been falling and falling in Erie the years. Now they are simply a cattle cart. But if the bank is broke they are still the cheapest around. Nothing runs on time anymore and the luggage unloading seems to have really deteriorated

Hello, I've been a loyal Southwest Airlines (SW) customer for many years, frequently flying and utilizing their credit cards. However, in recent years, I've noticed a decline in the boarding experience. It seems that an increasing number of non-handicapped individuals are pre-boarding, which diminishes the benefits for A-List members like myself who invest significantly in the airline. Additionally, many infrequent travelers bring oversized luggage, occupying multiple spots in the overhead bins, further complicating the boarding process.

Followed the rules to cancel one passenger from a 2 person reservation using SW app w >24 hour notice for flight credit: 1) Cancel or Change choice given. -> 2) Tapped Cancel. -> 3) Choice then given to choose which passenger. As both passengers already had check marks beside their names (not in little boxes), I tapped the passenger to cancel and that person’s checkmark disappeared. -> 4) Next screen indicated cancellation NOT of the passenger’s name I had tapped but the one I DIDN’T tap -> 5) Received email notice of wrong person now cancelled with flight credit issued -> 6) Called customer service 1-800 number and got “Jared” to straighten out this wrong passenger cancellation from the app.

You guys are the worst, the staff, the flight attendant, asking customer to check their bag and I ask them to do it and they don't want either. I have pride and confidence in it and have to sit separately with my wife, have to sit in leftover seats. What a waste of potential. I do not want to say flight number

Made a change for a flight and the change fee went to my work credit card. Called to switch that charge to my personal card which is on my SWA account and was told that they would have to cancel the whole flight and rebook. So a $8.99 change fee can't be switched to another card.

The flight attendants are exceptional. They make your flight comfortable. They are kind and cordial and accommodating. However, the staff at the TF Green Southwest customer service counter are the opposite. Samantha is cold, aloof and I accommodating. The “supervisor,” Joshua, was the exact same. Very miserable, cold, unfriendly personal. When I CALLED into Southwest, I received a gentleman from Albuquerque who was, once again, kind, helpful, accommodating. So…moral to the story…it’s TF Green. They suck.